Choice Home Warranty Reviews

Heating - The first Co. you assigned the service to Sub-Tex never answered the call so I called Choice again. They reassigned it to Royal air and they came out. Fixed the problem and were very courteous and polite. I'd give them a ten for their service.

Reported my claim for refrigerator repair on Thursday, 12/08/16, at 5:38 PM. Repair Company was assigned same day. Next morning, December 9th, called repair company and made appointment for 2:30 PM same day. After determining problem, he picked-up parts next day, December 10, came out, made repair in half-hour, and was done. Service and time was excellent. Choice, you are the best.

We made a claim for our HE front loading washer. Long story short, it needed to be replaced. They offered $300 to replace an HE front loading washer. I asked them where they got their data from that they were basing the amount off of and no one could provide the data but only provide a very scripted statement instead of what the amount is based off of. The customer service people are extremely unhelpful and then become rude. They kept transferring me to other departments which had at least a 30 minute wait with each transfer. I was on the phone with them well over 2.5 hours. It was a horrible experience and I would never recommend going with this company. It's in no way worth the money or hassle.

The Maytag clothes washer was not draining properly. The Maytag clothes dryer will not start. Both appliances were made to work on the first visit. However, some parts were ordered and installed upon the second visit. Bass Appliance Repair and Services LLC provided successful and timely service as well as Choice Home Warranty response.

It took 24 hours to have my problem solved, which is great. The company I selected to fix the problem is one Choice Home Warranty had previously recommended and they did a good job. They were on time, polite and only left after they were sure the heater was working properly.

My first attempt at getting a repair person was very poor (Your Appliance Repair). I could not understand the repairman when I spoke with him on the phone. He scheduled a date and said he would call the day before and did not. I would not recommend this company. I called CHW back and they scheduled a new repair person immediately. The second company (Preferred Appliance) contacted me the next day and set an appointment. They called 30 minutes prior to arrival to make sure I was home. When they arrived they did an excellent job and made repairs in less than 30 minutes. I found out their company is only 15 minutes away from where I live. For the first time using CHW I was pleased with your customer service and with Preferred Appliance. Thank You.

When the tech got in touch with me I pretty much knew what the problem was with my stove. The technician was very nice and knowledgeable! I sent him the information from my stove so by the time he got to me the piece was already ordered. So by the time he got to me all he had to do was put the piece in.

My double ovens would not cut on so I called Choice Home Warranty and they called a electrician and the same day he returned my call. He came out on a Sunday to repair. The electrician said my control panel was bad. After leaving he called and said stove was discontinued and I would receive a call from Choice Home Warranty which I did. They stated since it was discontinued they would pay me for the part and labor to go towards replacing the oven. I called Whirlpool and they still carried the part so Choice Home Warranty agreed to purchase the part themselves and have it sent to the electrician in order for the electrician to fix my oven. I was super pleased that Choice Home Warranty went through great links to order the part and to make sure my ovens were working in time for Christmas. I highly recommend Choice Home Warranty.

This company is always professional and prompt. The technicians assigned to fix the problem are knowledgeable, courteous, efficient, and "get the job done". I know exactly who to call. I have always been highly satisfied with any claim I have ever had with CHW.

The repairman that came to the house was very nice. After diagnosing the problem and talking to the warranty company he completed the repair in about one hour. He knew what he was doing and left the job site very clean. I'm very happy with the work and the warranty company. This was our first claim in over a year of having the policy. I hope if I have any future repairs on my a/c they will send the same person out to do the repair.

We filed a claim online for our heating system and got immediate response from Choice Home Warranty. The assigned contractor information was provided. Contacted assigned contractor and they arrived within 24 hours of claim. Appropriate repairs were completed in a timely and professional manner. We are very pleased with the service of both Choice Home Warranty and their assigned contractor. We would recommend Choice Home Warranty to our friends and neighbors.

Getting a heating tech on the job was timely. The delay was in the processing of the authorization for repair. After talking to the numerous departments at CHW, the problems were corrected, repairs made, and the unit is working at the present time. Thank you to all.

On time and very professional. Price for copayment is reasonable compared to other companies. I am glad that I chose this home warranty company. Response time was great because I needed my heating service. Technician was nice and very professional.

I put in a claim at 12:30 yesterday that our furnace was out and have not received a call from one of your contracted companies. The company that repaired our air conditioner this summer has broken ties with you due to your limited payment which did not even cover the parts. They also could not get through to get an authorization to proceed for 30 minutes and left. I had to get it from you and call them to return. I guess that's why no company will risk doing the work. Thank God I did not purchase additional years after your high pressure sales to buy more than one year. Advice for readers: Don't waste your money!!!

Always quick turn around with Choice. We will renew when our current policy ends. Thanks Choice. I referred a friend of mine who also has Choice from when he bought his home. He's also had good experience with them.

Technician was assigned within 24 hours & was able to detect issue immediately. Without delay technician received approval to commence & completed the work in a timely manner. Courteous & professional service. As homeowner, I am pleased with having chosen CHOICE HOME WARRANTY. Cheers!

I called Choice Home Warranty about a problem I was having with our air conditioner. They sent out a company that gave them bad information about our air conditioner, they are refusing to pay for the repair. I had another company come to the house and fix the motor for $550.00. The second company gave them report as to the cause and they still refuse to pay, they have offered to pay $200.00 sort of a goodwill offering, I am asking them to pay the full bill as the policy calls for, they are now not talking to me.

Both of the repairmen sent to repair what we thought was a garbage disposal problem and turned out to be electrical were knowledgeable and professional. The electrician found and repaired the malfunctioning GFI promptly and efficiently. Would recommend both of the service companies to use in the future.

Always very fast to get a technician out to us. Very great customer service. It is a great value for the money. I always carry a home warranty on my property and wouldn't ever want to go without just in case it would cost so much more to pay outright for the money.

Leaking pipe in under sink fixed when he diagnosed the problem. Sink in kitchen was leaking from pipe underneath. Tech diagnosed problem and explained the situation and how to fix it. Very satisfied with the service I received from Choice Home Warranty.

I had a microwave that quit working. I called Choice for repair of the microwave oven. The part was not available anymore. Choice would only offer $150.00 for the replacement of the microwave. I would be responsible for the labor of installing the new microwave. I did ask the customer rep if my furnace were to go out and the part was not available anymore, how would Choice handle this issue. She told me that they would offer me a settlement for the furnace based on the price of the part. My water heater started leaking and I was informed that Choice doesn't cover leaking water heaters. I guess it is best to read the fine print of the contract. I was very happy with Choice until I had these two issues.

I have had to use my warranty twice, both times I have had nothing but great service. The people from companies that were chosen to do the jobs were polite and quick. I would recommend anyone to use this choice home warranty. You will not regret it.

I called because of the extremely loud noise coming from the heating system. The servicemen immediately identified the problem upon entering the residence. The problem was remedied in a timely fashion. They were very knowledgeable. I was also given some handy advice to keep my heating unit running smoothly and somewhat to before I run the air conditioner in the spring. I appreciate the quiet heating system. Thank you for a job well done.

I reported issue at my rental home at 10 pm on Thursday eve. First thing Friday I was advised my claim was assigned. I contacted the service provider, Mr. ** and was told they had assigned Derrick ** to complete the work. He responded right away and had the issue resolved by noon. He was very pleasant over the phone and very competent for this job. My renters was very satisfied. That makes 2 of us!

I am very happy with its the service provided to me. I called them in Sunday and customer care service was very polite and assured me that they will fix the issue asap. Guess what? I got a call from the plumber next morning and scheduled the service for the same morning!!!

Excellent experience, prompt response and follow up on the call. Tech was friendly and courteous and also knowledgeable. Thank you for your service. The call is not over yet. Tech had to order parts, so we are still waiting. Still confident it will turn out great. I referred my son Rene ** from Houston to CHW.

Our kitchen sink would not drain because too much stuff was put in the garbage disposal and all this food stuck into the drain. Larry from Mr. Smith home repair came out the very next day by 1 PM and quickly fix the problem. This is the first time I have used Choice Home Warranty and I found it to be very efficient and the agent responsive.

When a routine check-up on my 30 year old furnace this year showed extremely high carbon monoxide going out, I checked first with a chimney company to make sure there was no blockage there. There was not, so I asked Choice Home Warranty if they would send out a technician to check my furnace. They did, and the technician found a cracked heat exchanger. He took pictures and wrote a report saying the same. However, the claims people at CHW decided that the pictures indicated rust on the furnace, which is a reason for exclusion. Their own furnace technician said it was NOT rust, but they did not take his word for it. Do NOT use this company! They are a ripoff! I've paid my hundreds of dollars every year, and for what? I thought the point of a home warranty policy was to have peace of mind against these things. Choice Home Warranty has been very sleazy.

Always responsive. They responded to each claim and always encouraged their trades to fix the item, thus reducing the amount of wasted products simply by not fixing them, and just replacing them. Typically has a 24 hour response time and communicated by email and phone.

Washer leak reported. Technician came out repair not fixable. Called in to check status of claim and was advised payment will be sent out to help with costs for new washer. I never had a process seem so smooth. I really appreciate making the right decision to go with Choice Home Warranty. Thanks a bunch.

Claim department speedy & courteous. Repairman on time & very thorough. Received check to purchase new dishwasher since mine was unrepairable. Have recommended this company to my family & many have purchased the warranty which gives me a free month. A win-win situation.

When I had problems with a clogged toilet recently, I contacted Choice Home Warranty. The process of requesting service was quick and easy via the company website. In less than 15 minutes, I was notified that a plumber had been contacted regarding my problem. He arrived shortly after and did a thorough job of diagnosing and fixing the issue.

I've called Choice warranty about a plumbing problem in my home, and they did take care of this situation, and I'm very satisfied with the results, of my plumbing situation. I'm a satisfied customer, who will refer this company to anyone. Thanks Choice Warranty!!!

Toilet leaked around the bottom. Plumber recommended a solution, did his magic and problem was solved. No leakage whatsoever as a result. Plumber was polite and professional. Nothing to add... Can't understand why a particular number of words would make any difference.

I only gave it 4 stars. The contractor for my recent claim didn't complete the job and made me pay for an electrician when I didn't need one. This contracted company had to come out 3 times. Finally, they sent someone who knew what to do.

The repair man showed up on time. Evaluated the problem. Fixed it. Was gone within the hour. Wonderful experience. This is the second time I've used Choice Home Warranty services and both times they did exactly as they promised. I would recommend Choice anybody buying a new home or in the Carline home.

My dishwasher pump leaked and I was told that the repairs might not be covered. Upon additional investigation, the repairs were covered fully. In the end, I am satisfied with the level of professionalism and coverage I received. The local company that did the repairs was also very professional and performed quality work, which tells me that so far the vendors chosen by Choice Home Warranty go through a professional and quality vetting. I am feeling good about my choice with Choice Home Warranty.

Very fast to come out and great performance with the maintenance and fixing the appliances the right way the first time around and very affordable to homeowners with fix income. Very caring and compassionate people that care about our needs about homes.

Abrao Plumbing was very quick to respond after he was contacted by you. Water had seeped into our extra bathroom flooring overnight. Abrao was able to contact a restoration company to send someone out immediately to start the restoration process.

We are very happy with our decision to switch from another home warranty provider to Choice. We've received much faster response to claims and the vendors seem you've much more knowledgeable and professional. They always arrive when they say they will and the problem is fixed the first time.

My washer won't drain. Choice Home Warranty quickly answered my call and submitted my claim right away. Early the next day I got contact with a technician, and he went out to fix my washer on the same day! Excellent team!

The service representative was not only on time but early. I appreciated the communication. He was efficient. I also appreciated the summary of service and education on how to maintain my air conditioner to keep it working efficiently. I was extremely pleased.

I purchased my account about a month ago. About 31 days after I got the plan my washer went out. I put a claim in and they sent a handyman. But the claim was denied because they said it was preexisting. They did not offer the services fee back.

Absolute worst home warranty company I've ever dealt with. Yes they sold me a great deal but in this case you truly get what you pay for. On the very first call for my microwave they send out a company that takes apart my microwave (oven combo) put it back together wrong and never comes back to fix it so when the 3rd company comes out (the 2nd said they don't touch combos) they say it's something additional broke. I explained my microwave ran but did not heat.

Disposal was arching when turned on and tripping the circuit breaker. Customer service was excellent and very expedient. Repair service not quite so good. Had to wait 4 days for repairman to arrive (not being able to use on side of the sink during that period was very inconvenient). Then he arrived without a replacement disposal and had to wait another day for him to return. However, he was courteous and fairly efficient although his cleanup afterwards could have been better.

Plumber suggested I replace the faucet as it had a stop missing so handle would go 360 degrees. As it was a brand with free replacement he would return to fix the leak when he obtained the faucet at no further cost. Choice Home Warranty called per email and stated faucet was not covered and plumber would charge $375 for replacing faucet and sealing the attachment leak. As I indicated I would fix the leak myself then and not replace the faucet. The rep stated since I was a good customer that they would take care of the bill and have the plumber order the faucet and return and install and fix the leak at no further cost to me.

I called on a saturday late afternoon because my pipe under my kitchen sink had broken and water was going everywhere. Within an hour I had received a call back from the plumber telling me they would come out Monday morning because they don't work weekends. They called me back Sunday night to confirm our appointment for Monday morning and they were there between the hours they had given me. The pipe & the clog were fixed and it took all of 15 minutes. I was very happy with the service and the repairs.

My family and I have three homes. I switched from American Home Shield after seven years. I was sold on Choice due to the lower monthly payment and service fee. My policy went into effect on December 1st. I woke up on the 3rd and my fridge was not cool and most of the food was saved. First thought "glad I have Choice." I put claim online Friday night, received email Saturday and technician was out the same day. GREAT RIGHT! The company that was sent out was awesome and detailed.

Had a leak in a water line of the kitchen sink. Submitted a request online Saturday, and plumber contacted me Sunday afternoon. He came Monday and fixed the problem. I am very happy with the response time for the problem, and with the service the plumber provided.

I purchased a home warranty from Choice Home Warranty due to the age of my home and the fact that there is no limits on coverage based on the age of your home. I recently had one of three a/c units break and Choice Home Warranty sent out a technician. The technician that Choice Home Warranty sent out stated that it was a compressor issue. The compressor had grounded. He also stated that he could tell that the units had been well maintained considering the age and that this particular issue could not have been prevented because it's not something that can be seen or predicted. Two days later, I received an email to contact Choice Home Warranty. I was denied any repair / replacement because they stated that it was a "preexisting" issue. Their very own technician stated that it wasn't.

This was my first claim with Choice Home Warranty and I feared there would be a problem with something. But the service representative was extremely kind and courteous, explained what was happening and even though my microwave couldn't be repaired, there was no problem repairing my cooktop and informing me that they would send a check for the built in microwave.

I submitted my claim online on Saturday night around 7:30 PM. By 9:00 PM I had a phone call and email telling me who to contact. The plumber came out at 11:00 am on Sunday and installed a new garbage disposal. Awesome service on my 1st call.

Heater is blowing cold air. The customer service rep was very fast and efficient. I have recommended Choice to friends and family and will continue to. Great customer service and contractors. I am waiting for the tech at this time. They have kept in contact with me all morning. Very impressed that they are coming out on Sunday.

Gave me a great tech, Mike, who did a beautiful job replacing our pool pump! Would use Choice Home Warranty again! Mike called us immediately & was here in no time & identified the problem in no time. He ordered the part & replaced it in a week!

They offer money to me right away when they found out it too expensive to find parts to fix my cooktop. The money they offer is a lot lower than my cooktop when I have to replace it but at lease they try to solve the problem. The phone line waiting is too long every times when I have to call them. In general my experience is good!

M.L. Repair was assigned to this work order. They met me at the designated house where this appliance was located, diagnosed the problem, ordered the replacement part, and installed it the next day. All of this was done in less than 3 days. My tenant was extremely grateful, as was I.

Submitted a claim and was set-up with a company to fix our A/C issues. Told CHW that we live in an remote area and the travel charge is higher. They finally approved the work with paying the higher travel fee. The company came out and fixed the problem. We paid our deductible and thought that would be the end of this. Well it wasn't. They took back their promise to pay the company for their work. Last night five months later, the company who fixed the A/C, called and said that they have not received a dime from CHW. Now we have to pay. Of course I did not retain the work order due to the fact after a couple months, I had figured this was taken care of. I have canceled our warranty and would not recommend this company if you live outside a city.

Water heater was still under warranty but the removal and new installation was not covered, so Choice Home Warranty paid for the removal and new installation of the new 50 gallon hot water heater. I love this company. They repaired my stove in less than 5 days and I only paid $45.00.

Choice Home Warranty was very cooperative. The company doing the work was slow getting to us but all in all very nice experience. Their phone response was very, very good as was their getting the company to call us. I would recommend them today.

The gentleman got back to me were quickly. He was very knowledgeable about the everything. He had to order a part which will take 3 to 5 business days but got a temporary fix to where it will work for a while. This was my first experience with them & I am very impressed on how smooth everything went. If anything changes I will re-post.

I called for my furnace repair. On the same day, I was given a claim number, the technician's phone number and an appointment on the same day. My furnace was fixed the same day and the technician even provided me with additional information on how to care for my furnace. This was superb service! Thank you Choice Home Warranty!

They are a ripoff -- promise you the moon but read the fine print. My 16 month Samsung stove broke during the self-clean cycle. They said that's a secondary cause. Hum, it's part of the stove. Denied. Then the 30 minutes on hold to actually talk to a rep who was also very rude. They then charged my bank account a 50.00 cancellation fee that I didn't approve. BUYER BEWARE. TOTAL RIPOFF.

Repair was done quickly and professionally. Response time was good. Very pleased with entire experience. Technicians were knowledgeable and most helpful. This was only second service call under this policy and we are completely satisfied with coverage so far. Satisfied customers to date.

I love this warranty so far. It was recommended to me so I switched from my other one and happy I did. They are quick, timely, helpful, and fixed it the first time by. I would definitely recommend them to anyone looking for a good warranty. Plus it transfers to a new house if you move!

The plumber was attentive to my concerns with both problems with each one of my toilets. He said he saw what the problem was and will be able to take care of the problems and had the parts to do the repairs. He was very pleasant and was pleased to be able to help me with the problems and repairs.

LG Washing Machine Repair - Quality Appliance was dispatched to fix the washing machine. 2 parts were broke and both had to be ordered. One week later he returned with the parts and installed them. What really impressed me was he stayed to make sure that the full cycle ran through the machine. I am VERY pleased with the service. Thank you.

A/C wasn't working. Technician came out, identified the problem, and fixed it in less than an hour, after calling for approval from Choice Home Warranty. Only charge was the deductible. Easy and economical. I am adding a Choice Home Warranty policy to my mom's house.

I put in an appliance claim for my dishwasher in the beginning of the month when the dishwasher began tripping the circuit during every cycle and not finishing the load. The technician they assigned came out 2 days later, diagnosed the issue, said he'd order the parts. 2 weeks later I hear nothing from anyone and I call the tech. He says the part is supposed to be delivered to my home address, (why? I don't know) says he'll call me back. I hear nothing. I call Choice Home Warranty - apparently there's a mix up on where the part is supposed to be delivered. I've been calling them all week and nothing is resolved yet. No one has ever called me back when they say they would to give me an update. It shouldn't take a whole month to fix a dishwasher. Imagine if this was something bigger like my hot water heater.

Company was very accommodating with scheduling an appointment. The electrician was very polite and efficient. He arrived at the set appointment time and immediately found the problem, even though he didn't have the right breaker in his truck and had to go buy one, the job was done in a timely manner.

Woke up to our outside A/C unit covered with ice (also inside). Called CHW right away, placed a work order and by 4:30 pm (same day) a technician came out and fix our A/C. Happy to say that I am very pleased with CHW customer service, time that I had to wait to have our A/C fixed.

This was my first claim with Choice. I was frustrated with the long wait on the phone to get an agent; but after that, everything moved very quickly. My automated response arrived promptly, and the repairman came quickly as well. My icemaker is going to be replaced, so the policy is saving me hundreds of dollars. Thank you.

Very pleased with the quick response from the claim center and the service company. Very friendly and professional response from claim team. Service company was very professional and knowledgeable. Overall very happy with the service will recommend to friends and family.

I have two ac in my home, and one went out of order. They said I can call my technician, and they interviewed him on the phone, and declined my claim saying that ac coil was rusted from outside, and that I did not have the maintenance record. I was surprised that what they expect out of 10 years old ac, would that look like new. Of course there was condensation and water droplets outside the coil causing the rust to form, and this happens in all the ac/s. I do not believe that they are true to their commitment of repairing or replacing any major problem especially for ac/s.

Worse company I have ever dealt with. After the service repair man came to my home the next day after the claim was placed, I had a bad water leak in my water heater and no hot water. He was informed I did not have coverage for a water heater. If you check out the warranty, it clearly stated except for additional things as venting piping etc. it was covered. But they did not correct my problem or offer me any solutions. DO NOT EVER USE THIS COMPANY. I have reported them to the Better Business Bureau and also Consumer Advocate. Now, I'm learning this happens more times than not.

My washer broke. I called and 2 days later an associate came and said it couldn't be repaired. He called the company and the next they said they would send a check for 279.00. Haven't received it yet. Been 5 days.

Called CHW on 11/23 because our refrigerator went out. We lost a lot food (at Thanksgiving). The next morning they called with a technician name and number. The technician didn't come until the following day, so 2 days now without a fridge. He finally came out and had to order a part. He told us it would be 3-4 days before the part would come in. It is now 11/30 - 7 days later and still no part! Still no fridge! Called the service technician and he is now saying 7 days for part to come in.

Filed claim on line and response was quick. Ceiling fan was promptly replaced with quality product. The service was professional. I will definitely recommend Choice Home Warranty to all my friends and family. I did a lot of research on home warranties and Choice was rated #1 and I see why. Thanks Choice.

Excellent personality that matched craft involved. Very satisfied with outcome. Thank you choice. Toilet was leaking, they craftfully had to take toilet apart, spotted the remedy for fixtures. Also they I could tell were very very proud of aligning their craft with your organization.

FAST RESPONSE!!! Great customer service!!! Will recommend to friends!!! Fast response. I would recommend to all my friends around the country. They followed up via email and phone. I had tried another warranty company and the service was horrible. You can't go wrong with Choice Home Warranty.

Policy # **. We have had to contact Choice for warranty work. We live in the Palmdale, CA. They constantly send technicians that are 2-3 hours away and refuse to come here. We just had an issue with our dishwasher. The upper spray arm broke. The first technician would not come here. The second came and identified the problem and ordered the part. Never heard from him again. The third came out, identified the problem then refused to come back.

FRAUD ALERT... I have been doing business with Choice Home Warranty for several months now. This company professes to provide warranty coverage for A/C, elec., plumbing, etc. I filed a claim last week for a leak under my kitchen sink as well as the sprayer not working properly. The "technicians" came out today... one with a set of boxers showing, with two other "tech" who appeared to have less knowledge of plumbing than me. After a good while, one comes to me and says "You need a new faucet and sprayer.” to which I reply "Whatever. Talk to Choice warranty." I didn't care about getting a new one... just stopping the leak and fixing the sprayer.

I found my experience to be excellent. I just recently switched to Choice after being with another home warranty provider for over ten years and I must say that I never received such quick service as I did with Choice. The technicians went above and beyond what they needed to do to try to repair my dryer but to no avail. I immediately received a call from Choice to complete the work order and they are assisting me with the purchase of another dryer. This was never done with my old warranty. In fact, I cancelled them after they would not authorize the replacement of my A/C unit which left me no choice but to obtain a loan for 10K. I am very satisfied with the service and have recommended it to my family members.

Tech was very prompt and even cleaned the toilet for me. Very happy overall. Called the service company on a Sunday and dispatched a plumber for 3:00 the next day. Cleaned the area up and installed a new gasket behind the toilet. Excellent service will recommend to family and friends.

I am a very happy customer with Choice Home Warranty. It was a very good decision to switch from another Warranty company to Choice Home Warranty 2 years back. Choice has good price and they really care for their customers. I highly recommend Choice Home Warranty, and it's the only one in the market with good pricing and a good list of contractors.

I was very satisfied with your company from the first person who answered my call to the last person who told me how they were going to solve my problem. The technician was very nice and knowledgeable in my microwave oven repair.

I called Choice Home Warranty to file a claim and the person handling the call was nice and efficient and instantly. When I got through he said I'd be getting an email which I did and then I got a call to tell me the claim would be going to a certain company and they have me the phone number to them. I called after I hung up and got an appt. the very next day at 1:30. But the tech called early that morning and said a customer had to pass on morning because she forgot an appt. and did I want him to come this morning. Of course I said yes and I told him she could have mine.

I have had 3 different occasions to call Choice Warranty. On all three occasions, I had a call back by a repairman within an hour or less. Service appointments were booked immediately, all within a day or two. My bathroom exhaust fan was replaced, refrigerator repaired on the spot and the problem with my furnace was immediately detected as an issue with my local electric company. I am so pleased with Choice Home Warranty.

No matter how much I unsubscribe to their e-mails I keep getting them. Today was my 4th attempt and they just sent me another e-mail. THEY ARE OBVIOUSLY HURTING FOR BUSINESS. Plus their reviews from intelligent people are not good!

Over the weekend, my kitchen disposal started to make a loud noise and by the end of the weekend the water was backing up into the sink. I filed a claim online on Sunday evening and by Monday morning I had the name and phone number of a technician. I called the number provided and was given an appointment for later that same day. The technician found that the issue was not my disposal but a clog in the basement piping. He made a few calls to confirm the insurance claim would cover the clogged piping and then proceed to clear the clog. It was effortless on my behalf and the technician was friendly and cleaned up after himself. Great service and support from Choice Home Warranty.

Called CHW twice by now for 2 different issues and on different date and time, found them to be very responsive and courteous. Their vendors (technicians) are also very professional and focus on doing the work. I was well informed through email and phone call and never felt like I am lost during the process. Would highly recommend going with them for homeowners. I have already recommended 4 of my friends to it who have signed and are very happy with them already.

I had the best experience. I lost power in my house. I had someone here in 3 hours. It was accord. They were so good. Our customer service was great. Thank you. I have recommended Choice to about 4 people.

My tech was responsible and came a day before he was expected. He called me to say he was in my area and would come by if I was going to be at home. Thank God for that, because my heat had gone out and I was cold. He did not take long and he was honest. Someone else had told me that I would need a part that would cost about $400.

Excellent communication and follow up. Easy to get a hold of by telephone. Sent information about the company that would be coming to service us very quickly. I would highly recommend Choice. Very good at email communication and updating information. Excellent experience.

Prompt service, friendly and knowledgeable serviceman. Tony took the time to explain to me what the problem was until I had a full understanding. Choice Home Warranty covered the cost of the part and the repair needed. My heat is now working again!!! Thank you!

Choice Warranty called the plumber immediately. They called within 24 hours. The tech was at our house the morning they called us. He was very friendly and professional. He found the problem and got it fixed quickly. I would recommend Choice Warranty to my friends and family.

We are new homeowners and our air conditioner started leaking a month after we moved in. When I called to place a service call they said they could not help us because though it says the air conditioner is covered, a leaking air conditioner is not, only normal wear and tear is covered. There were no suggestions on what to do next, just "sorry, you're on your own." I think I just wasted $375 on this policy.

I called to have my garage door repaired and the contractor was out the following day and repaired the door with no problem. This service is easy to use and I have been very satisfied when I have called on Choice Home Warranty.

My fridge needed defrosting several times. I called CHW and a service rep called asap. The technician repaired the problem promptly. Since it was a weekend (Sat.), it took till Mon to get the problem solved. The work done was prompt, professional and the tech was courteous.

On Saturday we call Choice who immediately set up a technician to fix our old Kenmore washer. We called and made an appointment with Furrow Appliance Repair for Tuesday. The technician was prompt and fixed old washer and now it runs as good as new! Thank you Choice!

I just would like to thank Maurice ** for his dedication to keep his customers happy, the people are what makes a company good, not the company. I just want to said that I really appreciate Mr. Maurice **!!!

I purchased a 3 1/2 years contract which thankfully ends December 2016, and thankfully I only had a handful of claims. They have always been prompt in sending out a vendor to try and fix the claim. Unfortunately the vendors have rarely been competent to repair the appliance. NOTE 1: These vendors are licensed and insured, the initial vendor does not necessary know anything about the appliance. The vendor selection is all up to Choice. Yes you can go out and select your own vendor, pay up front and then hope and pray that Choice will reimburse you. (Which they seldom do as they have more exclusions than Carter has pills.) I have had them send out three vendors for the same claim, each vendor stating the same thing and they STILL would not pay the claim, these were their vendors! They have a desk technical person who omnificent, knows more than the field vendors.

He called, came when he said he would, was very friendly, and got the job done! When he was delayed he called to let us know and told us that if there were any future problems we should not hesitate to contact him.

The first person that was assigned was very very bad. They did not call or show up or even call. The second person was very very good. They were on time. Did the job very very well. They were very very quick and could not have been more friendly.

My oven has been acting up on me when I bake. The temperature shown is not the same as the actual temperature so baking is hard. The repairman called ahead of time so we knew when he was coming (very impressed with that - few people do that) and diagnosed the problem quickly. He has ordered a part and will be back when it comes in.

My experience was excellent. From the initial phone call, setting up an appointment, to the service technician. Very friendly and professional. The service called to verify time and he actually came earlier so that allowed me to do other things on Thanksgiving eve.

Steve was extremely knowledgeable and worked very hard helping get the coverage I really needed - He was personable, energetic and understanding while we worked through the negotiations of my contract. I have had Choice Warranty before and I feel they are the best warranty company out there.

We submitted claim for warranty on our clothes dryer. Choice Warranty scheduled information for us to contact contractor. Technician came and inspected unit. Submitted info back to Choice. Decision was made to apply check for purchase of new unit. We were very pleased with their decision and would recommend Choice to others based on our experience. Thank you very much.

Hello & thank you for giving me this opportunity to write my review of my experience with your company. In 5 words I will say: "I LOVED the service provided!" From my first call to your company for help, and talking to some great customer services reps, to the service workers that you sent out to help me, was all and indeed a smooth and comfortable ride for me! The workers sent to help me, were nice, respectful, knowledgeable, and skilled. When I call Choice Home Warranty, I was contacted immediately by the service workers, who were coming out to do the work needed in my home! I mean they were on the phone talking to me in less than 2 minutes in calling me to get the job done! WOW...

CHW expeditiously process my claim and assigned a tech to respond to the problem by email. I made an appointment the following day. The tech arrived on time and determined that there was a blocked drain line. After about 20 minutes, the problem was resolved. I paid the tech their required $45.

Very pleased with the contractors that was sent to make repairs. He was on time and knowledgeable. Diagnosed the issue and resolved the issue. I can only say great service, fast, efficient and well done. Will highly recommend to families and friends.

The agent was prompt, polite, informative, appreciated and professional. I would recommend coverage to a friend. The coverage is worth the price. Covering all of my appliances and other items in my home is worth the price each month and the additional fee on claims.

I purchased home warranty on 10/17/16. The contract they send me specified that I have to wait 1 month in order to be insured. The contract said that when an appliance break down, simply call and all parts will be covered... On 11/17/16 I called because my dryer broke. They make me wait 5 days to get a visit for a technician. When the technician came to my house, (Lucci Discount no.718-354-5181) he just plug the dryer and said the motor is broken, and charge me $45.00 and never fixed the dryer and left. I cancelled my policy because they lied to me. And they make you wait on the phone.

Buena Vista Plumbing was very professional and did repair in a very timely manner. The plumber showed me the parts replaced and how to do future cleaning of tank. The heating elements were very corroded and not working. An hour later I had hot water and a good running hot water heater.

I was very pleased with the attitude of the repairman and his concern for my problem. I found him to have a great sense of knowledge and ability to diagnose and make the repair in a timely manner. I am extremely pleased at this time.

Excellent service. Efficient, clean, knew what he was doing. Very good experience. Would certainly recommend the serviceman and Choice Home Warranty to family members and friends. Enjoyed working with Choice. The service was very fast and service was within a very short period of time.

This company offers so much and makes everything sound great! I have had a few claims on file and I have had bad luck with customer service. At the end they always have an excuse why they won't cover something especially big appliances. My refrigerator been acting off. It turns off by itself, defrost everything then starts working again. After 3 weeks of waiting for their rude representatives to change the company who was going to come out to evaluate the refrigerator. Someone came out stated that I have a leak and "unfortunately that is not cover service. I can fix it for 700.00 dollars or buy new refrigerator". Representative was so rude. She when I expressed my disappointment after paying for a few years she repeated "NOT covered"! I asked to be transferred to cancellation and she just transferred me somewhere. No one came to the line. Done with this Company. I DO NOT RECOMMEND!

I had positive experience when I requested for some of my repair. They came and fix it although it took them a long time to come out and fix my refrigerator, my disposer and my washer. I called them before they came and fix the problem. The maintenance need to work on their scheduling.

The response time of Choice was good and the plumber was on time for the window of time we were given. The plumber did a nice job in a timely fashion. She was courteous and knowledgeable. She explained what happened and made sure everything was correct under the sink regarding the other plumbing.

I was pleased with the work and the young gentleman that came to fix the problem. He did a good job. I would recommend their service to anyone. The person was on time and worked rapidly to finish the work. I am happy.

I purchased Choice Warranty because my brother said I need a home warranty, so my sister and I got a policy with Choice. I paid a year's premium up front so I did not have to worry about monthly payments. It began in August of 2016. In November, it started getting cold and when I tried to turn my furnace on, it never came on.

I have been a member of Choice Home Warranty for one year. I have submitted 4 claims, all of which have been handled promptly and with no hassle. The technicians provided were excellent. 3 of the problems were quickly solved, and on the fourth we are awaiting the arrival of parts for my washing machine. This company has exceeded expectations and I strongly recommend them.

We switched to Choice about a year ago and there's no going back. I have been very happy with the service providers they use and I love the fair price of their contract & service fees. I have only contacted customer service twice because providers could not come for an extended amount of time. On both occasions, Choice was able to contact them and get them to come out sooner.

Our washer machine went down. Quick response from the techs to check it out and cost of repair justified replacing with new. Fast transaction. Very satisfied with our experience. Choice really kept up their promise to help out whenever called upon.

Do not recommend!!!!! After spending 1 month getting a second opinion on a plumbing issue that was clearly stated as a covered item, but several representatives played semantics saying it wasn't a covered item and could never explain even when speaking to a supervisor.

CHW sent someone in speedy time to fix my water heater. They have serviced me two times now. Once for my heat pump and now for my water heater. I am very happy with their service. Would definitely recommend them.

We just purchased a new home and was unsure whether to purchase a warranty or not. After a lot of research, we found CHW to be the most reasonable with the greatest reviews. After our first claim, the warranty has paid for itself! The claims process was simple and painless.

I purchased my house last year and the Choice Home Warranty this year. This past summer when it was 100° outside my air conditioner stopped blowing cold air. I called Choice Home Warranty and they sent someone out immediately and it was repaired quickly. I am very happy with the service speed and dependency. Thank you very much!

Choice Home Warranty was Quick to respond to my service call. One quick phone call and my service request was handled immediately. Very pleased with my experience overall! Definitely was an Awesome experience. Great customer service!! Highly recommend to everyone!!

I put in my claim for loss of heat in early on Veteran's Day, 11 Nov 16 through the website. I received a call by 1100 AM from Tek-Express Heating & Air, LLC. The technician came out that afternoon to assess the problem and found the fan control board to be faulty. He said he had to get the part on Monday and was back Monday afternoon to complete the repair. CHW is the best investment I've made for this house.

Your representative was professional and courteous. Your team was on point and was satisfied with result. The claim was taken care in minutes. This is my second claim and I would recommend you guys to anyone. I appreciate the attention that provided. Thank you.

Fast and friendly service. Had two issues this year with my AC. The warranty company sent someone over in one day and had my AC up and running by the end of the week, hassle-free. Just got my oven repaired today. They sent a repair tech within 24 hours and had my oven up and running that same day. Awesome service.

My pool pump went out a couple of days before the hurricane was due to hit Florida. Both the pool and the spa were unusable. Choice allows you to use a provider of your choice. I was able to use my usual pool company to replace the pump. Even though the storm held up the repair for a couple days, Choice was very professional in handling the problem and followed up with me later to make sure the problem was fixed.

Our oven burner wasn't working. We called Choice and they called back almost immediately with the phone number of a repair company. They came and fixed the oven in a timely manner. It was easy and no hassle. Good experience.

I called in my claim and the plumber arrived the next morning and had both the garbage disposal and bathroom sink fixed in about an hour. Great Service!!! Mr. ** (the plumber) and his company could not have been nicer and more helpful!!!

I placed a call to CHW for repair of a toilet handle. The tech arrived with 24 hours which was great as this is for a rental property and I like to accommodate my tenants as best as possible. It was determined that the repair was not covered under the plan I had, however, as I was advised that it was covered when I made the initial call, CHW was kind enough to reimburse me for the out of pocket cost. This is true customer satisfaction.

The man who came out to fix the toilet and garbage disposal was polite and worked fast. Within a hour he had both items fixed. That included a trip for him to Home Depot. But I do have one complaint. CHW owes me $100 from the previous job. You asked me to send in the receipt and I did. Then called you in a couple weeks to see when I would get my $100 refund? CHW said they never received my receipt. You still owe me $100.

Tracy was very polite and thorough. The receptionist worked with me on scheduling the repair and she was very polite. The part was ready when it was promised. I plan on renewing my warranty when the time comes. I highly recommend Choice Home Warranty.

The company, Veterans Plumbing and Drain LLC, did a good job in replacing the broken garbage disposal. My objection was that they were late in coming during the time frame of the appointment that was set up. The second objection was that they insisted that I pay for and sign that the work was satisfactorily completed BEFORE they would begin the work. I thought that this second item was unprofessional and uncalled for. Other than that everything went well.

The pilot light on my old boiler would not say lit. I have had the warranty for two years $800. This was the first call. They sent a company from 50 miles away to repair the problem. They took 2 days to contact me. They fixed the problem but Choice advised me they don't cover the part that was needed. Boilers only have a few parts. Choice advised me I could still have them do the repair $250 and I would need to pay for the part. My bill included a $150 installation charge. I was under the impression would be covered by Choice. No such luck. They don't cover that charge either. In simple terms, I could have just called a company near my home. They covered absolutely nothing with this warranty. The repair company did an excellent job on the repair but contacting they was a bit too slow.

BE WARNED, DO NOT BUY! First complaint, water heater went out. They only cover pipe, the tank (which is the most expensive part) they do not cover under their warranty. Second complaint, they had a technician come to repair a free standing ice maker. The technician stated he had to take it to his shop. The repair amount was too high, requested return of $1500 ice maker. Technician said he would bring back, he has not. I called the company. They stated they are not responsible for the technicians they hire - so it's up to me to get my own ice maker returned. Worst company I have ever worked with!!!

Fix my appliance. Did a great job. Very pleased. Excellent communication. Did a outstanding job. Will call them again to do more work if needed. My stove is up and working just in time for the upcoming holidays. I am very pleased.

I have not been disappointed in the services I have received from Choice Home Warranty. They have always responded or found me a service provider right away. I am glad we have them to take care of our properties. I love the ease of using the website to make a claim. Their phone operators are very helpful as well.

Derrick ** of Mr. Smiths Home Repair Service was a very conscientious and thorough serviceman. He investigated the problem and fixed it quickly. He found that it was the switch and not the actual disposal itself. He was very friendly and informative.

The first time they came out they were running real late and didn't let me know until after the window but Angel was kind and professional. I thought I might take the pay out and replace my water heater but since I have maintained it and there was nothing wrong except it not relieving pressure which could be dangerous, I decided to just fix that and they came out on Wednesday. First appointment was Saturday. Could have had Tuesday but I need the right to ten slot so I took Wednesday. Angel was right on time, took care of the problem and explained some things to my sister who was there.

Service man came out the day claim was made. He fixed problem very quickly. I was very satisfied and would recommend Choice to anyone since I always waited for 3 to 4 days with another Company I had for over 10 years.

Please, please BEWARE of this HORRIBLE product. I called them because my refrigerator was not cold. They sent out a company that had unmarked vehicles. The techs did not speak English. They only took cash. They followed my husband to the ATM. Thank goodness my husband is a tough guy. So WOMEN BEWARE!!! L&J plumbing in Dallas. Just a bunch of LIARS!!! Jennifer the receptionist/all around liar is the WORST! This is the kind of contractors they send out. Low life contractors. They set up appointments and never show up. 3 times/NO SHOW! Have you ever heard of such a thing??? It happens!!! First and last time for me!!! I even talked to the owner and he is Scared of Jennifer??? But wait the first 2 contractors just never answered the phone or never replied back to my voice mails. That just tells you how HORRIBLE their service/reputation are!!!

I had water backing up into tub and shower, toilets not flushing on bottom floor. I called choice, they put me in touch with Dave with Ark Septic Inc. They came out next morning. I needed additional cleaning $175.00 above covered amount. Job done quickly and all up and running. Only snafu, was their heavy truck left me with 2 new cracks in driveway!!! Choice was Great on their part! Wished truck would have taken the grass.

The customer service rep who initiated the claim down to the company chosen to make my repairs was excellent. All parties knowledgeable and willing to help to get things done in a timely manner. Thank you for making my repairs manageable.

We moved into our new home and found we had no heat. Your company took our report and quickly came out. They didn't have the part on the truck but managed to bypass the problem and provide us with heat for which we were very grateful. As soon as they were able they came back with the new part and fixed the heater. Great service! We would recommend this company to everyone.

Thankfully, I have not had to use my warranty a lot, but on the occasions I have had to the service provided by Choice has been very good. The problem with the affected appliance was either fixed, or replaced, by the repairman sent and the service was provided in a timely manner. My most recent service was on Nov 14, 2016, a problem with my refrigerator. The problem was diagnosed, parts were ordered, and the repairman will return to install the parts when they arrive. So far the service I've been provided with has been well worth the premiums paid, and I don't foresee any future problems as far as that is concerned.

I was very pleased with the work done on my bathroom and sinks. Service person was prompt and courteous. Very helpful. Service person was professional, quite knowledgeable and answered all questions. I was satisfied with the Choice Home Warranty claim and assignment process. I received calls from the technicians the same day I submitted them.

Choice contacted a plumber and we received a call from the plumber within one hour. The plumber was here within two hours. The problem was the connection from the sink drain and the "P" trap was loose. The plumber installed a new length of drain pipe and the leak was repaired.

My kitchen sink was not draining and Pharoah Plumbing did an excellent job. The job was done quicker and professionally and my need met. Great vendor in Pharoah Plumbing. This time you sent someone who was well equipped to deal with the issue that I was facing and he was spot on the problem. I don't mind having him sent to me again for my plumbing needs.

I called Choice Home Warranty because heat wasn't working. I was given a claim number that day and a service rep who came out 2 days later. After everything was checked I was informed I needed a new thermostat. Since he didn't have one on the truck he came out 2 days later and installed one. Now everything is fine.

I placed a claim in on Friday and got a call that same day from GUR Services to make an appointment. The appointment was this morning and the serviceman was able to fix the toilet. I really was pleased with the whole service from start to finish.

I called on Sunday 11-13-16 and I was given the claim number and was told that the claim dept will call me and give me the information about the local company that is assigned to diagnose the problem. I received the call immediately and was given the phone number for the local contractor SOS Mechanical and was told to contact them Monday morning. To my surprise, I received call from Steve the owner of SOS within few hours and we scheduled appointment for Monday morning. He came right on time and diagnosed that thermostat has gone bad. Very wonderful Choice customer service person Annie ** immediately arranged for it to be replaced and the problem solved!

Washer was overflowing from the back. Three different service techs, numerous numerous repair calls, where I had to take off work and wait... Washer never repaired. Choice Home Warranty doesn't communicate with their techs or customers. I would not recommend Choice Home Warranty.

First when we bought the policy for 3 years we weren't informed there's a 30 day waiting period before the coverage begins. We bought new home and the warranty to cover Appliances. In two weeks our dishwasher broke and we claimed to the warranty and then we found out it's too early to claim and now they will treat this claim as pre existing. After arguing that they agreed to complement the repair. Instead of 48 hours as they promised we had to speed things up by calling them after a week of waiting.

I don't know what to do to get them to stop sending me emails. I have unsubscribed over and over and called them at least three times but it does no good. Sometimes I receive as many as 10 emails a day. I live In a brand new house with a warranty but if I needed one I would not use these people because they are very annoying and do not respect privacy.

After I filed a claim for my AC unit issue, less than an hour later they have assigned a technician. It was late night. Then the very next day, the technician contacted me right away. I was amazed with how the response times I got from CHW and the assigned technician. The issue was diagnosed and fixed on the same day. Happy with how everything the turn outs.

Heating problem - The furnace would not stay on after you turn it on. Choice jumped write on in and a company was dispatched the next day and the problem fixed the same day. I have been very pleased with Choice Home Warranty and I have told my friends and family members about Choice.

I had a leak from the shower that was leaking through the walls. I got a guy to service my leak. He found my drain plug needed a new seal. Also my water heater needed flushing so I felt a peace of mind after he left because one issue was serviced but two other issues was repaired. I would recommend this service to anyone who isn't a handyman. Stop the worrying and peace of mind. Get the service. It's very affordable.

Called in heating issue at midnight. By 8:30 a.m. the vendor call to schedule the appointment. Problem diagnosed and parts ordered. The vendor was in constant communication and made us feel like we were his only customer. Problem resolved and heating is perfect now.

No cooling or freezing of the refrigerator unit. Freezer had melted and we had water on the floor. The service man replaced a relay on the main PCB. The repair process took about two hours to complete. We were very happy that Lee Island Coast Appliance responded very quickly to the problem.

Very professional and friendly. The tech who came over was very nice and knowledgeable. It is a great value and I would recommend Choice Warranty to anybody. My HVAC was down and in no time was fixed.The service rep was very courteous and pleasant to deal with.

CHW was able to have my issue fixed the same day, even being on a Friday. Big thanks to Pride Plumbing and the two great guys who worked so hard to get our plumbing back and running again. They were very professional, helpful, and friendly.

The service representative was courteous, and obviously knows his job well. Awesome job. Choice Warranty is true to their word. I love doing business with them. It always easy to get service and they follow up with you. I've had several items repaired this year. Never received any feedback from the company.

Recent claim handled by ADL Plumbing. Sink in master bath had overflowed and I disconnected the pipes. My floor was covered with water. ADL came in and took care of problem quickly and effectively. Very professional, no problem. Great job. Would recommend ADL for any future problem.

They take your money and will not cover claims. When you cancel early, they will not refund money even though you are paid in full for the year. Also, when you call, you have to wait anywhere from 5-65 minutes just to speak with someone.

I was extremely happy with the speed of service. I called around 8:30 am to report my stove, dishwasher and refrigerator. A repairman called me within 2 hours and did come out that same afternoon. What I was told is that my charge would be $90; ($45 for two of the items and the third's fee would be waived). After the repairman was ready to leave and I gave him a check he said "Wait sir I am only supposed to collect $45." He then informed me that there should only be a fee for 1 item. Needless to say I was very confused. I went ahead and gave him the check for $90. I wish I had clarification.

AC fan would not come on when outside unit kicked on. Therefore I had to shut down the whole unit to be safe. Called Choice Warranty, then waited for repair person suggestion. No repair people would bill Choice, so I called a suggested company. The repairman was prompt and fixed the problem.

Titan Roofing came and look at my roof and told me what was needed to make repairs. Titan Roofing fixed my leak and I am very thankful for my service with Choice. I would recommend this company to all my friends.

My experience with Choice Home Warranty was priceless! I called gave them my situation that needed fixed in my home. Immediately received my order number and number to the Plumbing Co and within less than 48 hrs they were at my home...problem fixed free of charge. Choice is the Best Home Warranty all homeowners should have! I am very satisfied and recommend them to all homeowners!

Original assigned contractor didn't respond. Called CHW and was reassigned another person. Even on a Sunday, they sent someone to quickly assess our washer, and had it fixed the next day! The contractor was courteous and professional. Very happy with Choice and even had my parents switch their home policy to them.

I telephoned Choice on Sunday evening Nov. 6, 2016 regarding my dryer not drying all the time. I received an email from Choice shortly thereafter with the Repair company information. I called the company. They immediately responded and we set up an appointment for Wednesday Nov. 9. All is repaired so far so good. Hudson Appliance Repair (Michael) was courteous, friendly, called me ahead of time giving a short window and he actually showed up when he said he would. Imagine that!! He had the part on his truck, repaired my machine quickly and cleanly. So far so good!!!

Company provided a very nice and qualified person to attend to our issue of a non cooling air condition unit. The unit was fully checked, charged, cleaned and tested. Once the problem was found, it was quickly corrected and re-tested. All works as designed. Thank you.

We have 3 properties with CHW. A call was made telling us the oven was not working at all. Called CHW and put in for a service call. Got through right away, they gave me a claim number, sent an email with service technician's name and phone number and also did a follow call to be sure I had received this information. An appt was made with the technician, the service call completed and the problem solved. Thanks CHW.

The repairman was very efficient. He was able to diagnosis the problem quickly. He was able to solve the problem quickly. He planned ahead and brought parts with him that he might need. He showed me some maintenance tips. I was quite satisfied.

Well my stove was on the blink. I called CHW. They gave Mr. Care Appliance. Within a day he (Freddy) was there, told me issue. A few days CHW (Steven) called gave me solution to remedy my stove that's been around since 1996. Excellent service!

There was a leak behind the wall in my shower. This caused the drywall to become moist. The repairs and clean up were made in a neat and timely fashion by Jake's Plumbing Service. They also checked to make sure there was no mold. Very efficient! Thanks.

We bought our warranty electronically and had some misgivings about the quality of what we had bought. It turned out better than we had anticipated. Overall this, our first and hopefully only claim, was handled promptly and fairly. We are happy with Choice Home Warranty.

Whenever I call I always get fast and prompt service. I always get great advice and my problem is fixed the first time. I'm glad I have this warranty service because they are better than any service I have had up to this point. Thank you choice Warranty for making my life better and worry free.

The experience was excellent as far as getting someone to come out to my home. The communication as to keeping me informed, not so much. Never received emails or a phone call. All has been resolved. I would recommend your company to others.

Excellent customer service. The Electrician who was sent to my home replaced the breakers. He also made sure that all breakers were in good shape and operational. It was great to have a repairman be proactive! Customer service email and phoned me to make sure that the necessary repairs had been made to my satisfaction. Overall Excellent experience.

This process did not go smoothly as I had to locate and purchase the unit, then find someone to install it as a plumber was sent originally, not an electrician. Despite the issues, it all worked out in the end.

CHW is a great warranty company. My experience with them has been very exceptional. My microwave headboard was defective. I call them up, placed my claim in and within a matter of 2 hours a technician reached out to set up a date to look at the unit within that week and paid a small service fee. Unfortunately it wasn't worth fixing so they gave me the value of unit to replace it. Overall I would high recommend them to anyone in need of a home warranty look no further.

Choice Warranty were prompt to respond to my request of a broken dishwasher. The wait time was short for a technician to get to the house and diagnose the issue. Once diagnosed, Choice Warranty addressed the issue and came with a quick solution.

Called because toilet was leaking and water coming down into the bathroom below. Called plumber, he was able to come the same day. He fixed the toilet, cleaned up and submitted the claim to Choice was gone in one hour!!!

My service call was timely and a well qualified repairman was sent. The outcome was very satisfactory. The appliance was not repaired but a settlement check was offered to replace the item. I would recommend your service to others.

I recently had to file a claim on a refrigerator that stopped operating. I did have a problem with the claim in that the first technician assigned to the claim never did show up for the service call and would not answer or return my calls. I contacted CHW who immediately assigned a second technician who did complete the service. I was somewhat upset upon calling the claim team and learning that my claim was not covered under the warranty, but despite the fact that the part was not covered, the claim representative did promise to send a check for $100 to help offset the cost of our new refrigerator. My first, and hopefully only experience, with CHW did end on a positive note. Thank you.

My washing machine door would not close. In 1 day a tech came out and diagnosed the problem. I spoke with Mike at Choice and he assured me that he would put in the approval to get it fixed. He did immediately, and now I am just waiting for the part. The repairman's office was also great. I highly recommend them.

I bought 5 year home appliance repair warranty from CHW in 2015. They follow the most deceptive practice. They have a clause 19 hidden in the warranty papers, under that they can deny any genuine claim. I am hoping that you guys will review before recommending them as your second choice. I had AHS before and I have no complaint about them.

Drain Conquerors came to my house on time. With sometime they struggled, however they quickly found a solution. After finding a solution they quickly unclogged my drain. They tested the sink for a good 5 minutes before coming to the conclusion it was alright.

Woke up yesterday morning Nov. 4th to no hot water and the hot water heater sitting silently. We called Choice to service, and they said someone would call or email within 4 hours. No call or email. Later in the afternoon we called and they said that it could take 24 hours to get a call. No call or email. I just called again and was told that they had nobody who could service it over the weekend and we would have to wait until Monday to hear from someone! What happened to that "fabulous, immediate" service?? My husband is a cancer patient and now he can't even wash his hands except in cold water, not to mention taking a shower. NOT HAPPY WITH THIS SERVICE!!! Nor with the attitude of Customer Service either, who seemed not at all sympathetic that we'll be without hot water minimum of three days. I could call any plumber and get someone here in a half an hour... WHY CAN'T THEY???

I was told in 12/15 that if I wanted to cancel at any time, I could do so and receive a pro rated refund depending on the time the policy had been in effect. I found out that Choice was a BAD CHOICE to make and asked to cancel. I was outright refused. Then I was offered a couple hundred dollars for a couple months having this Bad Choice Warranty company of the $2.200.00 that I had paid for 6 years. Bad Bad Bad. I am outraged with the horrible operations of this Bad Choice Warranty company - you are the fool to have anything to do with them.

Your representative was very courteous and helpful in helping to complete our reimbursement form. During times of stress, knowing there is help is very encouraging. Thank you for training your representatives in the entire process of reporting and completing a claim.

Very prompt response to my claim and the plumber came out the very same day. He was very knowledgeable and worked quickly to resolve the issue. He also cleaned up his work area afterwards. Choice contacted me throughout the process to update the status and to inform me of any changes.

Within 48 hours of my call, a technician was there. 30 min later I received a call from the company to let me know of the planned resolution. I am very satisfied! I'm glad we chose Choice Home Warranty to cover our home!

Dishwasher was not draining. The Gentleman that came was on time. He was very courtesy. He also took the time to explain what had happened, fixed it and was very fast, you could tell he knew what he was doing!

I am so glad that I contacted CHW. I was looking for a better call out fee. I went from maybe paying $75.00 to a $45.00 fee. Also the yearly fee for the home warranty was less than I was paying. Thank you CHW for a great deal that I could not pass up.