Choice Home Warranty Reviews

I am a Member since 2013 and this is the first time I called for help. It was fixed the next day and all I had to pay was $45.00 for the Service call. I am sorry not to have called on you last year when I needed Freon and paid over $300.00. I was told by a friend that would be a waste to try. I know better now.

I called to file a claim and had my AC fixed the next day. Excellent service and will definitely recommend CHW to my friends.

I called a request because the garage door wouldn't open. The service company squeezed us in first thing in the morning to diagnose the problem. They had to come back the next day but it all went very smoothly. They were very prompt and had excellent communication with us. I was very pleased with the experience and would recommend them in a heartbeat.

Your man did excellent work. Only problem is we will be moving to another state and you will not transfer our account so we will no longer doing business with you or recommend you to anyone we know. Sorry about that.

Have a home warranty and dishwasher wasn't getting hot. They sent out a tech who got the 45 dollar deductible and told us they won't pay and we should get American Home Warranty because they don't pay and they lie. Well he was right. They called three days later and told me the element got warm and the tech thought it was pre-existing.

The microwave stopped working. The technician diagnosed the problem and said it need to be replaced. Choice warranty offered me money to get it replaced. Even though it would cost me more that what they offered to get it replaced, I am satisfied with the money they offered which is about half of total cost.

Dishwasher - Tech was great.

A/C - Fastest service I have ever received. Called it in at 7:30, the job was completed before noon.

The person that took my initial call was very professional and pleasant. It was not even 2 hours before we heard from the technician. He was out with 3 hours of our call. Got us going until a part came in. Was out Monday afternoon to replace circuit board. Sterling Services was AWESOME. We would like to have them come out every time!!! Thank you for prompt and courteous service!

Choice Home Warranty are by far the best warranty company I have dealt with. As a property manager, I have to contact different warranty companies for my clients. The service I encounter is appalling! I always suggest that my clients change to Choice, and one or two have done so. The vendors they use are professional and courteous. Choice cares about their clients, and I have been impressed with their speed and concern. To sum up: CHOICE is my only choice.

Had problem with AC. Filed claim with Choice on that night. The technician arrived next day and was able to fix the AC.

The recent issue with my in sink garbage disposal was taken care of promptly and with ease.

I've had my warranty for a while and thankfully not had to use it too much. When I purchased this warranty I was pretty skeptical but went ahead anyway based on the reviews. My dryer broke one day, just stopped working. So I went online and put in a work order for it to be fixed and they called back and had servicemen out really quickly and my dryer was fixed in days. I'm a nurse. My husband works out every day and we have a 6-year-old in sports and a 7-month-old. That is a lot of laundry. I'm so grateful I did get this home warranty!!!

I bought a warranty from Choice and had to file a claim 11 days after it went into effect and they tell me that my claim is not valid because my ac compressor couldn't have went out like this - it has to have went out in time but it was working the day and that night it was not working. This is a rip off company. Be very careful of CHOICE HOME WARRANTY as they don't stand behind their advertisement.

The guys that came out explained everything to me & was very efficient.

Repairman arrived right on time. Finished the job in a very professional manner. Cleaned up after himself. I was very pleased with the total experience.

I had problems with my air conditioning unit. I called Choice Home and a service person come out the next day and found the problem. He had me call to inform Choice Home of what he found; when I called I talked to a person who was very nice and who went out of her way to assist me. I was very satisfied when the call was over. I plan to have the service person out tomorrow (4-25-16) to fix the unit. I am very pleased with how fast you responded to my problem. I am happy I chose your company to service my home.

I have had the service for 5 months. I have filed a claim for my washing machine which they covered and everything couldn't have been better. Since then, I filed a claim for my dishwasher which they did not cover. I have also filed claims on my kitchen faucet sprayer which they did not cover and another on a dripping shower head which they have as a selection to claim on their website but did not cover. Look at the exclusions in the contract very carefully. They exclude many common repairs that most people would think are covered under the headings of items covered.

Plumber began checking equipment right away. He showed and told me exactly what needed to be done, how much it cost and how he would fix it. He was able to check out warranty numbers and contact the company where the original part came from. When I told him I needed him to do the work at a certain time of day he was very cooperative about making an appointment to do the work. I would recommend his company to others.

This service saved me a lot of money. Filing a claim was extremely easy. The response time of the contracted provider was quick. All of my needs were met. Choosing CHW was a good move.

Great job, prompt and helpful customer service and technician. Thanks.

We previously had another home warranty company that we were not happy with. This company responds to your calls. You get replies and feedback within a reasonable time. The service fee price is more reasonable than other companies.

Tech was prompt, knowledgeable and friendly.

Very professional, fast respond service, very please w/ experience of Choice Home Warranty. Thank you.

I placed a call regarding my microwave that the inside glass turntable was not turning. The person who took my call was extremely professional and polite. Within 24 hours I received a call from the company representative that was dispatched to take my call. We scheduled the appointment, again he was very nice to deal with. He called on the day of the appointment that he had been held up on another job and was running a bit late, which I appreciated greatly. He showed up, did the repair, handled himself very professionally and completed the job. A very positive experience in my opinion.

Great service! Gave me contact information needed for the service call and continued to follow-up to see if I had been able to schedule an appointment with the service provider.

Submitted claim for air conditioning repair. Claim was denied - but for valid reasons. While not happy with outcome the contract is what it is. The customer service agent I spoke with took the time to clearly explain everything in detail which will help down the road with future claims should we have any more. I am rating this experience a 4 out of 5 purely because of the customer service agent who went above and beyond. Would have been 5 out of 5 but it was not. Also, they have not denied any other claims yet. So, long story short the money invested in this warranty to date has been well worth it.

We needed help fixing a broken water valve and Choice Home Warranty was able to get an excellent plumber, Tim, to fix it within a few hours. Tim did an amazing job with the repair, the valve works great now. In the past, plumbers would usually schedule for the next day, but I told Choice that our problem required that I shut-off our main water, so it appears they looked to find a plumber that could come immediately to fix it. Thank you for the great service!

I purchased an option for coverage on my pool and did it ever come in handy this week. My pump was locked up and when I called they were great. They had a pool co call me within 2 hrs and showed up as scheduled and replaced the pump. This warranty co is great. Thanks.

Garbage Disposal problem - Your serviceman is efficient and knowledgeable. I am very satisfied with your service.

IF YOU EVER NEED HOME INSURANCE FOR YOUR APPLIANCES ETC. BE SURE TO AVOID CHOICE HOME WARRANTY. They do not pay their vendors and a part that the vendor may have will not be used and you will need to wait on Choice to supply the part and that just had taken me 3 weeks to get two parts. The same vendors have also informed me that now with summer coming they are not honoring air conditioning breakdowns.

I want to thank the technicians sent to repair my dryer. They were awesome! It would've cost me hundreds without Choice! I think I made a great decision!

Excellent service. Local rep Benjamin called me at the scheduled time when he suppose to be there. He fixed the problem and even made a call to get approval to unclogged the sink to make sure disposal properly.

Scheduled on time; technician very friendly and efficient, plumbing repair. RPS Plumbing.

Water heater broke on Monday 5pm. Water drain spot broke while being drained. Heater is from 1994 so the drain was just rusty and broke off. They couldn't get someone out till Wednesday (paid $45). They didn't do anything. They just assessed the situation. Choice then denied my claim to replace the unit. They don't cover rust they said. Even though it was just normal wear and tear rust. Even though I maintained the boiler every year. After a few threats they offered me $300. Which doesn't even cover half of what I spent to replace and hire someone to install new heater. They are scammers and the BBB show all their complaints.

Repair was done in timely manner professionally. Happy with services.

Service was great.

I have used the home warranty several times. My upfront payment is lower than most warranty programs. The service is wonderful.. They are quick to find local companies that are excellent and most repairs are done within a day.

Dryer motor stopped working. Could not set timer or get any heat. Called Choice for first time on anything. I was a little leery of the type of service I would get, but they responded within hours to set up a call from service tech. They were here to fix dryer the next morning.

Although the job has not been completed, a part had to be ordered. The technician from American Pool Service was very professional and knowledgeable. Thank you!

Filed claim online, had assignment within minutes and appointment next day. Super easy process and quick service.

We experienced a water line break on a Sunday - Called Choice, no one available to approve claim. Surprisingly, in the event of an emergency when no claims specialists are available, one can contact plumber on their own, submit billing to Choice and be reimbursed. Fantastic. Thank you.

Called CHW regarding A/C not working at all. Service tech there the next day, he didn't have the part for my unit type but returned next day on time and repaired. This was excellent, fast service for an AC repair.

We have made 3 claims. Each claim went without a hitch. We have a five year contract. So far so good!

Guest toilet leak. Choice Home Warranty was very prompt assigning my claim to a plumber. Unfortunately that plumber was not prompt in coming. Choice continued to call me for updates. They let me choose my own plumber and get reimbursed which I really appreciate. They continued to call until the problem was fixed.

Repair company came out and repaired my refrigerator promptly. Great service and the repairman was very friendly and helpful. Did a great job.

The customer service department (David the supervisor) was excellent. Gave me suggestions on what to do.

Choice came through for me when I needed them. They sent a contracted repair service out quickly as promised and fixed the issue. It was great to know that my problem would be resolved and I didn't need to shop around for prices or question the quality of service I was getting. I feel confident that if something goes wrong, Choice will handle it for me. Customer service was great, even calling to make sure my service appointment was scheduled. I appreciate that there was no hassle or extensive waiting to set up the appointment.

Luis the technician quickly discovered the motor was not working, the freon levels were good. He changed the motor and my problem was solved. Choice warranty covered the claim and made my day. Thanks to Choice warranty and eazy **.

I purchased their total protection package back in November 2015. Four months later put in a claim for our heat pump. They sent out a tech 3 days later, he determined that an electrical spike blow out the compressor and the unit leaked out the freon. We needed a new unit. "Choice Home Warranty" refused to replace our unit as their advertising claim they would. I spoke with supervisors and they said they would not replace due to "neglect". Their own tech stated that it was an electrical spike but they refused to honor their warranty. After several days of haggling they issued a partial refund. Terrible experience. I guess if the repairs are small they will fix but they will not replace appliances as they advertise. Beware they also strong arm you into buying several years of service mowing, they do not deliver on their promise.

This gentleman called promptly and arrived on time. In 10 minutes, he had diagnosed the problem with our clothes dryer. 20 minutes later, the repair was complete. This was my first call to Choice Home Warranty. I was very pleased with the professionalism and the quick response to my issue. I would not hesitate to recommend them to friends.

After 3 unsuccessful attempts from repairmen assigned, I was able to convince a Choice Manager to apply the approved repair amount to be sent to me instead. I then applied it to a new purchase and was happy to see it end this way rather than another temporary fix. It took effort on my part but again I was happy with the result.

Dryer would not work at all. When I called Choice, the repairmen came promptly, diagnosed the problem and replaced the parts as required. Dryer is currently working as it should be. The repairmen were efficient and courteous.

Keep the $450 and all of your service call fees and pay to have it fixed by a professional. I've taken over a week off of work, the technicians don't answer their phones or voicemails and don't fix the problem when they come out. That has happened with both my water heater and with my oven. I still don't have an oven.

Excellent service. I called on Friday, two minutes later I got a call with the plumber's number to schedule an appointment. Three hours later company called to schedule my appointment, he show up on sat at the time he stated. The guy was friendly and professional. Great experience. You guys never let me down. I have no complaints. Thanks for a job well done.

I love this company. You can never go wrong especially on the price you are paying monthly and the fee you get charged when they come to your home to repair or replace the items.

Two toilets needing repair. Great experience, very nice contractor, swiftly repaired and pleasant.

The service company was great in responding. They did a good job checking the unit. Their response was that they think there was a leak. The repairman called to his company to have them allow him to add freon to the system, which they approved. The repairman then told us that he thinks the filter valve outside maybe leaking? Did check it with leak tester, then said it wasn't covered because it's not mechanical? This is part of the system and it's mechanical. I checked with another ac tech who has 30 years in the business. I have your company in 6 of my houses in FL. I would like the ac company to return and check the unit with a leak tester and find where the leak is so the whole unit don't go down and I'm calling you back. If he thought the valve outside was bad, check it and replace it with a new one. Thank you. I look forward to getting this problem solved.

The man that come to my house was very good and a pro. He was on time, pleasant and very helpful. Did an excellent job with the whole project from start to finish.

A little more than a year ago I switched to Choice Home Warranty to cover warranty for my home in Plano, TX. As per their offer, I paid for 5 years warranty in advance. Until last week I used them only once for a very small issue. This week I reported lack of cooling and they sent someone to check. There was no Freon in the air conditioning (AC) unit, so they asked me to do Leak check at my cost, as they did not cover this. I got it done from their technician and paid for it. The findings were that evaporation coil is leaking and needs to be replaced. Now they are telling me they won't cover this.

I have a really old washer/dryer stacker, and it is giving me trouble. The electrician that came to look at it was capable but couldn't fix one problem because of an uncovered problem. I was willing to give up, but CHW would not let me. They stepped in and helped me get back the use of my washer/dryer and I am ever so grateful. I recommend CHW to everyone I can!!!

The plumber who came to replace my garbage disposal was informative, polite, and experienced. He gave me very helpful hints on how to operate my garbage disposal.

The service Choice provided was excellent. The representatives were very courteous and responded promptly each time I called. However, the first contractor (Cagle) were very unreliable. They came out, got their service fee, gave a diagnosis, but only made excuses when it came time to come back and complete the job. They never came back and Choice sent out a second contractor who did an excellent job. Also, I faxed in the purchase receipt for the ceiling but have not received reimbursement.

Great service and fast respond - Air Experts out of Jacksonville 386-402-5595 Jon.

This company is great. I had 3 claims in one week and they did not drop me. They just continued to be professional. I love the low price of $45 to see a pro come to your house.

My claims have been promptly answered and repaired/replaced! I am a SATISFIED CUSTOMER AND HAVE RECOMMENDED THEM TO MY FRIENDS!!!

When my furnace broke down, I left a message for my HVAC contractor. Then, remembering the Choice Warranty promising repair for $60 instead of $400-500, I canceled the request and called Choice. The authorized service provider collected the $60 but performed no repairs, leaving me without heat in the dead of winter. Four days later he returned, fixed the furnace and demanded $1256 on the spot (I later confirmed the legitimate charge from professional HVAC would have been $450 or less). After 2 months of back and forth with no resolution, I have spent another $250 to initiate mediation through the American Arbitration Association. Verify Choice case **. For sake of your family's budget protection and peace of mind, choose wisely, not Choice.

My refrigerator was inconsistently leaking water. I contacted Choice and was given a repair contact. I scheduled a convenient time for the service. The repair was completed and I couldn't be more satisfied. Thanks Choice!

Choice Warranty gave the best customer service! Especially Kyle whom he listened and resolved your issues immediately! Thanks for the excellent service!

I have never had a home warranty before. Choice Home Warranty was very prompt in taking care of my problem. I recommend them!! I am very happy to do business with them and will continue to do business with them. I did everything online which made it easier.

The tech who showed up was very professional and replaced the disposal quickly and tested it to make sure there were no more leaks.

On March 24th, I called to order repair service on my dishwasher that would not drain. A tech came out the next day, took the model number of the unit, and said he'd order it today. It should arrive by 2 on Monday, and they'd install it Tuesday. Monday afternoon I called to see what time they would be coming Tuesday, and only got voicemail. Tuesday, after no response, I called again, only to get voicemail. No returned calls, or service calls Tuesday. I call again Wednesday, only to get voice mail again. I then called Choice H.W. to find out what going on. They called the repair company and said the company didn't want to do the job, and I was assigned another company.

Launch 3 HVAC technician came on time, professional and did excellent job.

Choice was very quick in having someone come out and look at my air after my service company that does the spring maintenance said that the condenser and fan motor needed to be replaced. The company that Choice sent out said that the condenser was fine and I and he also noticed the fan motor was leaking oil. I had to basically tell him that they needed to be replaced, he finally just did the fan. He claims condenser is fine. So I am hoping that is the case. We will see this summer.

Had an issue with my A/C not coming on - fortunately, it's early spring so didn't really need it yet. I did a service request online, and the service rep contacted me the next day. Scheduled an appointment, and the tech was able to diagnose that the issue was the controller board for my A/C. He had to order the part, which caused a 2 day delay, but showed up on time for the repair, and had the system fixed in less than an hour. Fast, and reliable just like I like it. My only real problem with the service is that I constantly get emails to sign up even though I already have the service.

My warranty had only been in place for 2 weeks when the oven started acting up. I called it in and they sent out technicians to diagnose the problem. They determined I needed a new control board and a new temperate sensor. A couple days later I received an offer of cash so I could replace the oven. I told them I really did not want to replace the oven; I want to repair the oven. They then revised the offer and have ordered the required parts to repair the oven.

Anytime I've had any issues with my home, I just go online and create a claim. Choice Home Warranty sends someone out to handle the claim quickly. I know that my issues will always be taken care of without any hassle or worry on my end. It's a lot less stressful for me when things need to be fixed.

The service was very prompt for my A/C issue. The vendor that CHW assigned to my case called me about an hour after my claim was submitted to schedule an appointment. They answered all of my questions regarding their qualification, bonding, AAA rating and background checks for their service techs to my satisfaction. The service tech that came to my home was very courteous and professional. He resolved my issue within 1 hour after arriving and explained to me what the problem was to my satisfaction and made recommendations on maintenance as well.

First time using the warranty and the service was fast and the contractor was professional.

Technician was courteous, helpful and fixed the problem.

The coverage we have with Choice Home Warranty has provided a huge peace of mind in our household! Knowing that we have someone that is a phone call away that can resolve any stressful issue that we may have is great! Everyone I have interacted with has been so pleasant and helpful. The response time is very fast and convenient. The service call fee is the best/lowest I have found and the service providers have been top notch, pleasant, and professional. We love the opportunities to earn extended coverage and we are always telling friends and coworkers about our coverage and highly recommending Choice. Knowing they are there for us to take care of any issues we have that could be budget breaking is a huge peace of mind and we can't imagine not having this coverage!

Choice Home Warranty serviced my water heater and clothes dryer. The staff was polite, efficient, quick, tolerant and honest. The company did not try to evade their responsibility or find ways to diminish services to save a few dollars. The service worker was quick to respond and very competent in finding the most efficient way to make my problem go away. I observed no attempt to cut corners or overcharge Choice Home Warranty for unneeded services to make more money for this company. I am highly please with the service I obtained from Choice Home Warranty.

I had a stuffed up toilet and a sink that was not draining and a showerhead in the tub that was not working. Your representative called me back within 1/2 hour with the company that was assigned to repair my plumbing problem. The company came the very next day and made the needed repairs. I was very pleased with his professionalism and courteous manner and how quickly he solved my problems.

I was provided with instant information, both electronically and via phone message, about the company my repair was being assigned to. I called them up and was able to get hold of them right away. They scheduled my repair for the next day. The repairman arrived promptly, phoned he was on his way, was pleasant, informative, and knowledgeable. He was prepared to fix problems and did, in fact repair my problem, which were "fried" wires in the plug evidently (lucky I didn't have a fire), provided me with answers to other problems I was experiencing regarding the cleanliness of my dishes (my water wasn't hot enough, as I have it on a timer, which was shut off at the time I washed dishes!), and ordered me a new soap dispenser when he saw there was difficulty with it remaining closed. He was professional and friendly. Impressed and pleased with the service, the repairman, and the company.

I have a heat pump and it wasn't producing heat. The technician had to add 410A to get it to work. Obviously there is a small leak in the system and the tech was suppose to let me know if he could proceed to determine where it was and fix it. Still no word...

Furnace making very loud noise. Generations was a very professional, nice, clean cut man. He was able to explain our problem. He ordered the part and came back to install it. He finished the job in a very short time and I am happy to say the furnace is purring like a kitten now.

Having been denied on two claims and had bad experiences with the service technician both times I felt compelled to write a review to save others the headache and expense I endured. In each instance I had a major mechanical component that I believed to be covered that failed. Each time I submitted a claim online and was quickly contacted by a contractor to make an appointment. Both times the contractor failed to show up at the scheduled time and I had to call to re-schedule. In one instance the contractor declined the work because it was too far for them to drive. In the other instance the contractor simply didn't know how to work on the equipment.

Received prompt, fair, courteous service. Serviceman seemed knowledgeable. Customer service person polite.

The customer service with Plumber Masters was great. Within 24 hours they arrived and resolved the issues with my toilets. Answered all my questions. Very happy with the service and would definitely recommend as a preferred company.

We purchased our first contract with Choice Home Warranty in August 2015. In April 2016, we submitted our first repair request for our garage door opener. When I called, I told the customer service rep that we were fairly certain the problem was with the opener and not with the track etc. She very nicely explained to me that from my description she agreed the problem was probably the opener. She took down the information she needed to process the claim. She explained that we would receive an automated phone message and an email with the name and phone number of the company assigned to the claim. She explained that the company would call us, but if not, we should call them, and she gave me the claim number. She was very helpful and courteous and answered all my questions.

Our AC was making a crackling noise and technician that was assigned to us told us the blower wheel needed to be replaced. Part was ordered and was installed the very next day! Very satisfied with CHW for handling our claim very fast!

The tech was smart and polite.

Outstanding service, technician came the same day to make the repair.

The customer service representative was very nice and friendly. My call was received and handle in a quick manner. The representative said someone else will contact me to make an appointment. Within minutes I received a call from a company. The company was great and the turn around time was good.

Sent in claim online. Had a response within a day and a vendor contact me within 2 days and the work done within a week. Very fast and easy process.

Diagnosis/Repair of Issue with Dishwasher. We could not be more pleased with Q and A's service. The appointment was made promptly and the issue was resolved on the first visit. I was impressed that I received a phone call a few days following the visit to assure that the problem was corrected and all issues had been addressed. This was our first claim made with Choice Warranty, and everything they had promised had been delivered. Thank you!

Oliver ** was very helpful.

Serviceman was prompt with a call, followed up and came the next day with all supplies needed to make the repair.

This my fourth claim since joining Choice Home Warranty. As with previous claims, the service has been prompt, courteous, and performed to my satisfaction.

CHW was professional and had a service vendor out to our home and repaired within a few hours. Needless to say we are very happy we chose CHW for our home!

Good thus far. Responds pretty quickly when submit online.

Very prompt and diagnosed my problem very quick. Great service - will definitely use them again.

Both my refrigerator and dryer was down. From the first call to the time it took to complete the project, it took about 3 days. I was surprised, the tech was friendly and knowledgeable. When he stated he was going to be back with the parts, I was expecting to wait at least 3-5 days. The tech was back the next day and both my dryer and refrigerator was up and running. Thank you.

I had a plumbing issue and they had somebody call me within 30 min. of my claim to come out and fix it.

On time appointment, excellent knowledge of the repairs required. Quick and excellent remediation service.

Company is prompt with communications and follow up. The Contractor was very polite and professional. He spent quality troubleshooting and working to fix it. The contractor was the best I have used so far.

The company responded almost immediately with the contact info for a technician to correct my problem. The tech contacted me and my services were repaired the same day - in just a few hours!

I have never used my warranty before and was extremely pleased with the service I received. When I called the agent was very helpful and the company that was referred was prompt and professional. I would happily refer both Choice and Mr. Smith's home repair service...

I am very satisfied with Choice Home Warranty and would certainly recommend this company to friends and family. My experience with this company has been great, but I do have my last call which they were supposed to fix a leak on my roof, but was never done and your agent said they would take care of it. However it still hasn't been done.

Called them and made a claim. Within 5 minutes I had a contractor contact me. We set up an appointment that worked for me. They came out and were professional and remedied my problem quickly and to my satisfaction. Good Job Choice. Thank you.

I called to report a problem with my garbage disposal and within 24/48 I was contacted by a company which came out the same day. The first company told me I needed another one and they would contact me back. I didn't hear from them in a week and I called Choice back. They contacted the company and Choice sent out another company who did the inspection and installation in one day. I was glad that they were able to rectify what the first company did in a prompt manner.

Choice Home Warranty has always been there when I needed them. I am so glad I have stayed with them over the years, because you never know when something will need repair.

I used the Choice website to request service on 4/5 for a plumbing problem in my home. After an almost immediate response I was issued an order number and the name and phone number of The Plumbing Pros to set up an appointment. When I called on 4/6 I was able to schedule service that same afternoon. The service technician arrived right on time and completed the repairs in a timely manner. Choice service from beginning to end was simple, timely and professional. I am a very satisfied customer.

Received a reasonable offer to cover a broken washer for which parts were no longer available.

I needed my dryer and washer fixed. The men were professional, prompt and fixed my problems 1 time. I would definitely recommend them to a friend.

This was my first claim with the company. They were prompt, kind, in finding a technician. Customer Service made calls and sent e-mails to make sure that I had contacted the technician. Sanders' Repair Services came out to fix the dryer.

I would not recommend these unprofessional people to anyone. Made claim for a water heater. Not covered. When I inquired I treated rudely by Lakeshia and Regina. Kept referring to a copy of the contract that they never sent. Per Regina she is the highest you can go in the company - she is just a customer service manager. When calling to make a complaint keep getting put into 15-20 minute hold queues. When you call back and ask for executive offices: "They don't speak to customers", when I complain about the wait I am told rudely that "We serve millions of people - you're just going to have to wait".

The circulating pump on my hot water heater wasn't working. I called CHW and they opened an order and I was contacted by a plumber to schedule repairs within the hour.

This was the best experience I've ever had getting anything repaired! Home Choice Warranty made it so easy to file my claim. The repairmen was very nice, prompt. He explained what he had to do and that was it! Thank you Home Choice Warranty!

Love Choice Home. When we have a problem, it is handled promptly and courteously. Has never taken more than a day to have someone come out and repair the problem. I've even had a technician come out the same day.

Plumber performance was great. He assessed water leak under kitchen sink and Bath tub stoppage issues immediately and proceeded to make repairs. He was customer service friendly too.

Stove repair - The repair experience from the request to ordering a part and then installation was within an acceptable time for service. Those taking request to the service company was courteous and responded to my questions. Thanks. Good for first time experience.

My fridge was not cooling. Service man checked all possible problems. It was minor problem and all is well.

AAA Prestige a/c & heating came out, check out my system, which was making noise at start up. He added R22 to my system and it seem to have fixed the problem. Was very happy with the tech doing the work. I called them and they set up appointment time and was on time.

Was told my claim was denied for the simple reason the policy didn't cover the glass cook top of the appliance. I asked if Choice could purchase to class (utilizing its buying power) and I would pay for the part. I was told they couldn't do that, but they would be willing to provide $180 toward a new appliance if I were willing to purchase a new one. Truly wasn't expecting that, but that's exactly what I did accepting the offer. I ended up paying a total of $153 more buying a new one versus replacing the glass cook top only and receiving a 1 year warranty with the purchase. Totally worthwhile in my opinion!

I really appreciate the response received when I called.

Garbage disposal had to be replaced. Called in claim and within 2 hours plumber was here. Did an excellent and fast job. Very pleased.

Feb 25, 2016 furnace quit. CHW dispatched plumber within a day. AC didn't cool last week and CHW dispatched same plumber within one day. Very impressive. In both cases RL Plumbing Houston did an excellent job.

The air conditioning unit was not working. Chrome A/C came and diagnosed the problem. Had all the parts on the truck and fixed it on the spot. Very Happy with everything.

Company that was sent out to do the repair did it quickly and was very proficient.

Choice Home Warranty responded quickly to my request and sent a repairman for my dishwasher quickly. Two repairmen showed up and did their work well. They impressed my repairman father-in-law, too! Excellent work Choice!

I submitted a claim with Choice on March 21st 2016 for my upstairs A/C unit. The unit was not cooling. The technician arrived on the 24th to look at my A/C. He was very courteous and thorough when diagnosing my A/C unit. He determined that the unit was low on freon and that he would need to do a leak check to determine the location of the leak. He explained that this was NOT covered by the home warranty company and would cost an additional $225 on top of the $45 service fee.

Very prompt response, quick scheduling. Clog fixed and draining!

Gentleman that helped me was very respectful and professional. He must have taken care of my concern quickly. I received a call from the tech within an hour of my original request. I was overall very pleased.

I bought the Home Warranty plan to cover everything. I was buying a new home and wanted security and to make sure what I couldn't see could be repaired. What they provide after you enroll/pay is a list of exclusions and things not covered by the plan. I had a hot water heater go out in the attic, submitted a claim, paid the service charge and the technician tells me there is water scale build-up, the company said it's not covered. I looked at the exclusion list for AC repairs and guess what's not covered, the Freon to keep it going, electrical parts, etc. I paid for the service for 1 year in advance. I should have just kept the money and bought a new hot water heater. Also wish this site had a 0.5 rating to choose from.

Choice attended to my problem immediately in a very timely matter.

Customer Service was very helpful and quick to give me info to send Triple A Prestige to repair problem. Previously, they had send Go Green Aire, however they did not show or call on the day of appointment.

Quick response to my issue. Good contractors.

We called in the order and within hours a tech was reaching out to us for a time to come to this house. The good customer service is always what a homeowner is looking.

Texas Septic Solutions called the next morning to schedule a time. They came the following morning and fixed the items that needed repair. Choice covered what was eligible. Very pleasant experience.

Replaced bad pump. Waited on hold.

Submitted claim via website. Repair company dispatched within 24 hours. Contacted company to schedule appointment next business day. Repair scheduled and made within 24 hours after scheduling. Quick friendly service, repair completed. Have never had this excellent service from any other home warranty company we have used.

Tech arrived on time and was very good at following procedure to get the approval to fix. He found the problem within a few minutes and was in and out within an hour. Also he was a nice guy.

Called with a problem Friday morning. Within a 20 min time frame, Choice was on the line with contractor that had been dispatched. Shortly after contractor called, gave me a Time and by Friday afternoon at 3, I was ready to turn my air conditioner on. Very professional and friendly in every way. Well worth the value.

Excellent value, never disappointed. Quality and respectful servicemen.

The first call was a men. He was excellent and help me very well. The second call was a lady that I fix my problem. Was excellent as a professional. Thank you.

I took out a contract in September 2015. HVAC needed servicing. Call and set up a claim. Certified technician came out and diagnosed the problem as a bad compressor and due to the age of the unit recommended replacement of the HVAC system. Nothing happened to cause this problem except the age of the unit. The claim is being denied. They are not honoring the agreement.

Technician arrived and diagnosed problem in minutes and fixed problem to our satisfaction.

The disposal replacement went very well. The tech showed up at the appointment time and quickly replaced the old garbage disposal with a new one that was even superior to the old one. Thanks for the great service. Choice Home Warranty performed quite well.

Filed a repair claim. Within very short period of time was given service repair company's contact info. Service technician was at my house same day. Very pleased with Choice as well as the service technician.

Get to work with. Quick turnaround and fix.

Before purchasing a home warranty, I did extensive online reviews and was quite impressed with the reviews I read for Choice Home Warranty. I purchased in July 2015 and only recently made a claim for a ceiling fan which had quit working. The service technician was prompt, and courteous. Told me I needed a new fan, took my service fee. Two days later he returned one day earlier than he had told me, and at 7:30pm without calling first. Stayed till 9 pm and said he would have to take fan home to assemble and would be back. This was the first week of February. He has not returned to this day. (March 31).

Exterior unit would not run. After I called CHW I received a call from the authorized service company to schedule a service call appointment. The service was prompt, courteous, and very well trained. He had my AC unit up and running in a very short time. Checked all the functions of my AC UNIT and made me feel like a very valuable customer. Thanks CHW.

This was the first time we used the warranty. Big State A/C and Heating called promptly to schedule a service call. They were on time, neat in the work areas, and very pleasant. We would certainly recommend Big State A/C and Heating. The only problem with Choice is the callback recording after making the initial request for service. The recording is difficult to understand. A live person would be more appropriate customer service.

Best experience EVER!!! The communication between Choice and Emergency Plumbing LLC and Nick **, the technician was second to none.

Was great guy and very knowledgeable! Fixed. Thank you! Great customer service! Man for the job. Best experience yet!!! Would recommend for anyone that has a home! Thanks again.

I had an issue with my hot water heater. The technician who was assigned was very professional and personable. He came out and diagnosed the problem, assisted with the resolution and called me back to make sure everything was OK. I love this warranty company, best investment EVER.

Easy and quick to schedule, the repair person was professional and efficient, and my plumbing was fixed quickly.

We used George Grosser Plumbing. He went out that same night to clear the main line stoppage that was backing up inside the house. He was excellent, will request him every time. Thank you Choice Home Warranty.

Changed wax ring. Very neat.

Everyone I talked to was very polite and ready to take care of business. I actually couldn't believe how quick my problem was addressed. I would recommend Choice Home Warranty to anyone. Thank you Choice Home Warranty.

On yesterday I submitted my first work order and I received amazing service from the beginning to the end. The ease of processing my claim, with the quick service visit, and the fast and efficient work order. I'm one satisfied customer and would recommend Choice Warranty to my friends.

I had issues with my freezer and CHW sent out a great plumber that only exceeding my expectations! My appliance needed to be replaced but I felt confidence that the technician was being truthful!

The service that I received from All Septic Plumbing was outstanding! They were professional, fast and thorough with explaining the process to me. I would definitely recommend this service to my friends and family.

My first service call and was pleased with service and outcome. Repair person was very nice and professional. Customer service at Choice was quick in responding so I was pleased was overall experience.

Leak under my kitchen sink and water draining slow out of sink.

Garbage disposal - Mr. ** was excellent and explained everything that he was doing. He discussed with me about how to take care of the product and the warranty on the product.

Drum had a problem and could not be fixed. Choice offered a sum of money towards a new dryer.

Clogged drain - MGR came out within a couple of hours from when I called Choice Warranty. Damian was quick and efficient.

It took a while to get a technician here but once one did show up he replaced our garbage disposal right away. The new one is working perfectly.

My refrigerator stopped working. I called choice home with the claim. A man arrived not with any company and no business card driving his private vehicle. He said the fan wasn't working and fixed it, no parts or new fan. He also said the compressor was out and needed to be replaced. Choice called to inform me the compressor was not covered due to secondary damage which IS NOT COVERED. How do they know the fan caused the compressor, MUCH MORE EXPENSIVE, failed secondarily. No parts replaced on fan. Very disturbing to buy a warranty only to find out nothing is covered. Beware!!!

Our garbage disposal went out so I called it into Choice Home Warranty. The rep was very nice and thorough. I told her my issue and within the same day they had found a technician!!

One garage door opener just stopped moving, so I was so pleased when I looked up and saw that garage doors were covered under my policy! I called and the next day a workman called and was out to my house. He had to get permission to order the parts he needed, so he said that he would call back. 2 weeks later, he had not called so I called back Choice. They were extremely apologetic and called in another workman, Alabama Fresh Air company. They called, came out, and checked on both door openers within 1 day! Both doors had to be replaced and were within the week.

This was my first time using this warranty. They prorate on replacement cost of appliance, which I understand. Otherwise my experience was great.

The company Choice picked was very good at knowing what was wrong and fixed the washer correctly the first time. The deductible was very reasonable compared to the price we would have had to come up with on a split moment. Very good company.

DDB Services were very professional and prompt with their service.

Service technician from JB Services arrived in time and found out correct cause of problem. Finally the problem was solved satisfactorily.

Contacted Choice and was responded to quickly. They followed up every step of the way. CHW was quick and responsive even over a holiday weekend.

I have had a great experience with CHW. They are my go-to home warranty company. They get someone to your house quick, and they have great companies they work with. I would totally recommend them to anyone looking for a home warranty company.

Service call furnace not working. The customer service was great and the contractor did a good job.

I was having issues with my dishwasher draining for weeks. I had a local handyman blow out the drains twice. It worked for awhile, then the tank would not drain at all. I called Choice. No three hours later a appliance repair company was at my house. They found the problem and thirty minutes later the machine was like new. As a result of this experience I have decided to renew with Choice. Their prompt attention and customer service was excellent.

Choice contacted the service provider the same day I had filed a claim that my oven was not working properly and had them come out the next day to fix this issue. Thanks Choice.

Garbage Disposal Replacement - The service company had to come out the next day because their schedule took a bad turn the day I was scheduled. That was a little frustrating. They did come out and replace the garbage disposal quickly and did a great job. Choice was great through the entire process.

Prompt delivery of the part needed for my stove, which is now working. A little disappointed the panel came in black rather than almond... but happy to be able to use my stove. The repairman sent was fantastic!

Sawyer Electric came out to check our power switch. They actually had appointments scheduled two weeks out, but made time at 7am to swing by to check it for us. I really appreciated that and let them know. They were professional and personable and I would like to have them come look at a couple other items of concern.

I can always count on Choice Home Warranty to respond quickly and professionally. Their timely response and experienced service providers have save me hundreds of dollars and a few headaches. Thanks for all you do.

The AC unit wouldn't come on at my rental property. Ace Comfort, LLC was assigned to my claim. I spoke to a representative from CHW. She told me my unit wouldn't be replaced because Mr. Ayala reported my unit was beyond repair and no maintenance had been done. Later, I got a call from Mr. Ayala wanting to sell me a new unit for $3500! Something seemed strange so I called another company for a 2nd opinion. Not only were they able to fix the unit, it only cost $175! Needless to say I am not pleased with this lack of professional treatment and outright lies. I will be calling to speak with a manager and want to be reimbursed the $175 I spent.

Kitchen sink drain clogged - I called my service order in during the early evening. Later that night, I received a call telling me a service company was notified and to call them. I called that night and received a return call early the next morning. A plumber arrived before noon that day and cleared my drain within minutes. The plumber was very friendly. I was quite pleased.

Had issue with spare bathroom plumbing in which it leaked water to the point that the city alerted me of the issue during their monthly audit service. Contacted CHW and within a couple days the entire issue was resolved. The plumber was professional, courteous and diagnosed the problem immediately.

Respond fast and quick action.

Finally was able to resolve an ongoing problem after speaking with Jose. He listened and took steps to correct the problems that I was having with Choice. You almost lost me as a customer but he fixed the problems and said he would look into and try to correct the issues that I experienced.

I called on a week end, and honestly expected an answering service. Much to my surprise, a customer service agent not only answered, but scheduled the repair through a local service provider. Within 24 hours the service provider contacted us and within 48 hours the non emergency issue was repaired (replaced). The service provided was second to none. I highly and often recommend Choice Warranty service to my friends and family.

Purchased a warranty about a year ago and paid my premiums. All during this time, my hot water heater goes out. Call, tell what happen and sent a plumber. Pay $60 out of pocket. Wait and wait and only after I called them do they say we don't cover the inside tank. Why purchase from this company? 0 out 5 stars. Looking for a new company.

I opened two claims with Choice Home Warranty. First one was for Gas Cooktop. Front burners were not self igniting. Choice Home Warranty refused to cover any repair because the screws had rusted so could not be opened. Choice Home Warranty said cooktop was not maintained. If the screws are not opened for 10 years then they will be rusted and difficult to open. Second claim was for A/C. Freon level was low because there was a leak in the coil. Choice Home Warranty said they will not cover it. When I asked what do they cover, service representative said they cover mechanical wear and tear. If leakage in coil is not due to wear and tear then what is it? Basically, Choice Home Warranty does not want to spend a dime on any repairs. This company just want to get the money but does not want to spend any.

Sears wasn't able to make the repair on the first trip because the tech didn't have a replacement motor in his van. He wasn't able to make it back that afternoon, as agreed, due to another service call. I scheduled the first available appointment which was a week out. The tech came out the second time and repaired the dryer. I used the dryer for the first time after the repair, and I noticed a loud noise. I called in for a recall, the tech came out a third time and fixed the loose screw that was attached to the motor mount. As of now, the dryer works fine without any noise. I am unhappy about the delay and extended time involved for the repair, but overall I am satisfied. The dryer is fixed...

Since I purchased my warranty last year I have used it twice. Both times I received prompt, courteous service from CHW and their service providers. All services were covered, the technicians seemed to know what they were doing and I will most probably renew when my warranty expires in a couple of months.

Terrible, bad, dishonest! Only words that describe this company. I have audio of my original contract with Choice, yet they have failed to cover any and all failures I have had within my household. Only 1 (one) issue for almost a year, my A\C has been having problems for a year, with 4 (four) services conducted during this time frame Choice states my system hasn't been serviced. Every call I placed with them was refused, until I threatened to cancel them. They finally took me serious and said "bye". Bad service, bad contract!!! Don't do it. Paid $1750 cash for a 5 year contract, only getting back $380 after 6 months. This is a rip-off company. Don't do business with them!!! Call me if you want specifics. **.

During my recent home purchase, my realtor provided me with some options for buying a home warranty. I did some research and after reading such great reviews, I decided to go with Choice Home Warranty, which was NOT one that my Realtor recommended. After a couple weeks into my newly purchased 35 year old home, the breaker to my dryer went out. Now's when that home warranty for your "peace of mind" is supposed to come in. The claim process was easy enough, they dispatched an electrician promptly and even allowed me to add another item to my claim after I had originally filed it... Something I remembered as an afterthought.

Heating element in the electric oven burned out. The repairman was here about 36 hrs later, took the info and returned 2 days later with the part. No problems, quick and efficient.

On March 21, 2016 I called and spoked to a customer representatives and explained my clothes dryer stop working. The representative gave me a claim number and stated, "You will receive a call with a technician telephone number for you to call and make an appointment." I received the call within minutes with the number. I called the number and the technician came on March 22, 2016. The parts are ordered.