Choice Home Warranty Reviews

I was very pleasantly surprised at the speed and efficiency that the repair was taken care of. The request for service was made on a national holiday and the repair was taken care of the next morning. A job well done. I will continue to recommend Choice Warranty to anyone who asks for advice on home repair and appliance services.

The claim was processed quickly. Within one hour of me reporting the need for repair a tech was assigned and called me for an appointment. He came to diagnose the problem and within 5 minutes he knew what was wrong. The part was ordered and the tech worked with our crazy schedule. All is good with our washer. A good experience overall.

My experience has been great with Choice Home Warranty. They are well mannered and professional and my calls are always forwarded to the service technician in a timely manner. My service calls are always taken care of. I would recommend Choice to a friend for sure. It was very easy to sign up and take clear advantage of this warranty service.

Pipe busted from the washer hot water line. I made the call to Choice, they assigned a Tech. Within 2 hrs my problem was fixed. This is my first time using this service plan and I am glad that I have it save me plenty in repairs and savings. I will recommend this to all my friends and family.

I called about my door closing improperly. Choice had provider getting back to me within an hour. They will be here tomorrow, a two day wait. If they are like other providers sent by Choice the job will be done quickly and properly.

The online claim was fast and easy. So far my experiences with Choice have been fair. It's a real comfort to know that my home is always protected under Choice Home Warranty. I will continue to value my relationship with C.H.W. because of their courteousness and exceptional customer service department.

Very fast response from the repair service company as well as follow-up from Choice! The garbage disposal was replaced with like and kind. Very pleased with the service as well as the company that was sent to do the repairs. Felt the service and repairs were done in a timely manner and fair.

There was some confusion with the initial phone rep understanding the issue but she was able to get a service tech out to my house in a couple hours. He was able to do a temp fix on the unit and get it running. So far I have not had any trouble with the warranty company.

Choice did their job by sending Appliance Repair - Tim ** to come and fix the problem with my cook top. The problem being the electrode would not stop clicking for several days. The only way to stop it was by unplugging the cook top. When Tim came of course the clicking had stopped. He advised us to watch how you clean the top and said that it was ok to use. He left with of course the $45 service charge. Two days later all of the electrodes are clicking and we did not clean the top since he left that day. Now I am not sure if I should call Choice again and waste everyone's time or just get a new cooktop.

RJ repair was there the next day. It took two trips but he. Got the job done. He was a nice person to work with. He was very professional and he went right to work. I would tell other about him. We need more workers like him. If I had another break down I would not mind him at all.

Keith from Covenant Garage Door Inc was top notch!!! He was friendly, good at communicating and very friendly to work with. He obviously knew his stuff and did an amazing job. Would definitely recommend him to friends and family! A++++.

Although our repairs were not technically covered by our policy, CHW still looked at our history with their company and covered them. I thought the days of a company looking at individual cases were long gone, but CHW has our loyalty. We will never change companies.

I setup a call with the technician given by CHW and he came to my home as per the scheduled time. He checked the spark plug and told me that the plug is bad and we would need to order new one to replace it. He said that they will order new spark plug and call me when it arrives. I paid him $45 technician fee.

Called Choice Warranty and they immediately sent a technician out. Technician tried to increase the fee from $45 to $65 but Choice took care of it while they were here. Technicians were rude and ** but Choice customer service was really nice to customers which made it even. They sent check as promised and I was able to get a new washer.

Choice does not care about you! Choice Home Warranty will do whatever they can not to spend money on your cause. A contractor we used has refused to do further work for them because even he doesn't get paid. Don't waste your $$!

Our heat went out. Called Choice Home Warranty and within the hour a tech called to set up an appointment. We had heat within the next 2 days. Thank you Choice Home Warranty. Great service. Very courteous. Would definitely recommend to friends.

Everything went great. Had issues with getting in touch with the first repairman to come back out. Called Home Choice and they had another repairman come out and didn't have to pay another service fee. The second repairman was out the next day. Everything got fixed and works great.

Very responsive and fair. Our built in microwave was too old to repair so they worked out a cash settlement to buy a new one. I had no idea that our microwave was 20 years old. The customer service was very quick and someone came to fix the next day. I would recommend this company over the warranty companies. Thanks.

I called Choice Warranty for my heating issue and it was done quickly. All it took from beginning to the end less than 8 hours. First I called Choice Warranty. They gave me work order number and in less than 2 hours I received a phone number to call technician. And he showed up in 4 hours, job done in 8 hours. I would recommend this company Choice Warranty to families and friends.

The service and personnel was very polite, on time and friendly. The garage disposal was repaired and functional in a timely manner. Would recommended your service to a friend. Waiting to have some service on a dishwasher. When will I get the free month of service.

The past few times that I have needed help with various issues: my heating unit, my dishwasher, and my plumbing - Choice has been quick to respond and assign a company to help. I really appreciate it! Items were repaired and I was glad to have everything working again!

Stove went out on 1/14/17. Called Choice Warranty on Saturday and was able to get a technician on Monday 1/16/17. Waiting to get approved for a burner. Service was good. I would recommend this company to everyone I know. I have dealt with this company for a long time.

It took approximately 2 months to replace my ceiling fan. The initial electrician never came back to replace my fan even though I called Choice customer service about 5 different times to discuss the issue. Response received from Choice was that the part was order which was a total lie since no answers was never made to the electrician. Finally after 6 weeks the project was finally given to a second electrician that solved the issue and replaced the fan.

My stove was not coming up to temperature quick enough. The service technician came out and determined that the ignitor was bad. You had to return to get authorization. It's been 4 days and I anticipate a phone call tomorrow from the technician to return and replace it all for a $45 service call. Great plan. Great coverage.

The response time was very good; however, I would like to suggest that in circumstances where the problem could be from one or more sources, as in my case, that the job only goes out to service companies that can diagnose and correct both sources. In my case, the first service rep who responded could only fix issues with hot water heater itself and could not even look at the breaker box. Without power going to the water heater, basically he could not determine what the problem was. The second service rep who arrived was able to diagnose and service the breaker, but not the water heater. This rep did replace a 30 amp breaker which seems to be taking care of the problem, but had it not, I would have had to had a third service call for the same initial call.

I contacted CHW regarding an issue regarding a leaking toilet. CHW immediately sent me information to contact and schedule a service call. After the prompt service call visit and evaluation with plumbing company, I was informed that my toilet needs to be replaced. CHW immediately contact me (within twenty-four hours) and said they will issue a check to help purchase a new toilet! All done so quick and easy! ! I've had CHW service when we purchased our home two years ago and extremely happy and very satisfied with their prompt and easy service.

Called Choice Warranty on Thursday afternoon and service company called the same night to set appointment for next day. Service tech was here by noon checked out unit to find the problem. When he found the problem he replaced blower unit in air. Very satisfied.

The young man who came to do the job was very nice and professional. He finished the job in a timely manner. I appreciated the company he represented. The problem was not thermostat but he tracked it down and was able to repair the broken breaker.

I had an issue with my pool and called Choice Home Warranty. The response time from Choice was Great and I was fixed up in no time. Thanks for the Great service. I always know I can count on you guys.

I was most pleased with the timeliness, quality and satisfaction of the service performed. It was not more than 15 minutes after I entered the service call on the website that the automated system called me and stated that the service work had been turned over to Action Plumbing. I immediately called them and immediately spoke with the owner of Action Plumbing who asked if they could come over and begin work. From start to finish - from initiation of the service call to the completion of the work was 2 hours and 15 minutes. I couldn't be happier.

Oven not working. 1 large electric burner not working. Repairman check out my problem and agreed that was the problem. Called in and ordered parts and will return in three to four days to complete repairs. Burner on replace electric coil in oven.

Have made numerous service requests with this company. They always have some excuse why my claim is denied. Recently My Zub/Zero refrigerator/freezer went out. Technician said there might be a possible leak, that the compressor was not working. It was not leaking and a restart resulted in it working fine. I called them, they again denied my claim. At this time I was told to file new claim on freezer which is all one unit. The only thing wrong was a thermostat on the freezer. Again when the tech, called them, they denied my claim, tech that it was a result of the restart. My technician who is with a company that has an excellent reputation, they couldn't find anyone to come, so I had to get my own company, told them this had nothing to do with the restart and was an accepted procedure.

Long's Heating and Air of Troy, Alabama was dispatched after a very cold weekend without heat in the house. We did have gas logs in a fire place and a mini split in the sunroom. They diagnosed the problem had the part and made the repair. The Choice Home Warranty people then authorized the repairs and I paid the service charge. Could not have been more satisfied.

The technician was at my house less than 3 hours after I submitted the claim online. He was very knowledgeable, professional and poise. I thought my dryer would need replacing but just like that, my dryer was up and running again! Thanks Choice!

Furnace was not heating. Called for service and received a response within an hour. Technician called and was out in a couple of hours. He did a great job and had the furnace up and running in no time. Would highly recommend Home Guard Heating, Air & Duct Cleaning.

I spoke with a few kind supervisors and my contract was explained to me in full. Once I had the understanding of exactly what my contract consists up and how it works, I felt relieved. Thank you for calming me down when I was really upset.

On my first service call, I didn't have to wait more than 1 or 2 minutes to speak with a representative. My request for service was documented, and I received an email within 15 minutes that my request had been assigned to contractor and that I could call to schedule for an appointment. I spoke with the contractor within an hour and set up an appointment for the next morning.

I had one of my heater units go out during a very cold snap in the Fort Worth Texas area. I troubleshoot the issue and provided my best knowledge of what I thought was wrong when I submitted my claim to Choice Home Warranty. Within a few minutes I had a contractor to call and start the repair process. As mentioned, a cold front was in the area and quite a few calls were inundating the heating contractors. I called the company and they told me upfront that they could not get to my house until the following day at 4 pm.

Repairs and replacements are always a frustrating and nerve-wracking experience but Choice Home Warranty was able to satisfy a customer by going the extra step and finding a solution that works. Customer Service is the key component. Thank you for everything!

Garage Doors Repairs & Installations provided very personal and professional service. I could feel Cynthia's smile over the phone as she scheduled my service call. Upon Lee's (service tech) arrival, he was very personable and quickly diagnosed our problem. I will definitely recommend them to friends and colleagues.

We had a plumbing problem. We called Choice and later that day the plumber (Gator Plumbing) called and set up an appointment the next morning. They were on time, diagnosed and quickly fixed our problem. We were very grateful for the fast and expert service. We consider this a great value and response.

When I placed my call it was answered in a very timely manner. The rep took my information and it was forwarded immediately. The repair team came out the very next morning and was able to make repairs non-incidental. I was very pleased.

We were very pleased with the service we received. The serviceman got it working again and also identified an additional problem. The part was ordered and within a week he returned to finish the repair. We were very satisfied and have had no problems with the dryer.

Breaking Point Appliance Repair technician Robert was timely, efficient and called ahead of time to let me know what time he would arrive at my house. He arrived on time, diagnosed the problem, was able to fix it. Very efficient and respectful of my time.

Great customer service and quick recall and repair no questions asked! I had a service call but the problem continued. The same contractor returned and immediately solved the issue. Choice Home Warranty is great. I would certainly recommend them to a friend or family.

I currently have, Choice Home Warranty. My dishwasher broke a month ago. My dishwasher is covered under my plan. The technician came out and told me the motor was broke. I paid my service fee and waited to hear from CHW. I was contacted a few days later and was told that they would give me $129.00. I told them that I just wanted my dishwasher repaired per the service contract. Choice Home Warranty has refused to repair the covered appliance. CHW told me to take the $129.00 or receive nothing. So I no longer have a dishwasher.

Great response during time of need. Customer service was friendly, courteous and friendly. Technician was timely, friendly, professional and knowledgeable. Now that problem has been addressed will recommend your service to others. Keep up the great job. Wish you much success.

The technician was prompt to respond. He corrected the problem at the moment. We had to call Carrier to correct the installation problem. The system is functioning well now. It is my opinion that Choice Home Warranty people did an excellent job.

The tech from LLC Emergency repair was terrific. However I am still waiting for the $250.00 promised me by a official of CHOICE HOME WARRANTY. Hopefully you will make your promise good. When I receive the money, I'll rewrite this.

We had a service company come out and tell us that maybe this is what is wrong. We called Choice Home back and they agreed that we needed a "not maybe" answer. They sent and paid for another company to come out and pinpoint the exact cause. After 3 years of having this refrigerator, the sealed system leaked out Freon and it was not covered by the Frigidaire. All other companies cover this for 5 years. Tells you something about Frigidaire! Choice also does not cover Freon leak. I was completely upset, but happy that Choice went the extra mile to figure out what problem was. I thank them for that.

We placed a service call Sunday evening and we had the service technician next afternoon. There was a temporary confusion on approval of claim. The service technicians already unmounted my garbage disposal system and then they received call that this claim was not approved. We had a call with claim department and it was finally authorized and work was completed. These kind of stuff need to be discussed and clarified before assigning service technicians.

I have had my home warranty with CHW for a little over 4 years now and have only recently needed to use the service for repairs. My heater went on a weekend that the average temperature was 23 degrees! They were able to connect me with an approved general contractor that came on a Sunday to provide assistance and diagnose the issue. When I wasn't able to get in touch with the contractor after missing their appointment, I called CHW customer service at 4:30pm and they were able to get in touch with the owner of the company to make sure the contractor was still on their way. Even though a part had to be ordered, they were able to fix my heating unit the next day without any further issue!

This is one of the best purchases I have ever made and one of the best companies I have dealt with. They are great in responsiveness as well as delivering on their service. Highly recommended! One of my concern: hope the companies are not overcharging for some of the minor repairs they go out to do at homes.

Plumbing Tech called us a couple of hours before our scheduled appointment and said he could come sooner. This worked fine for us and he was very efficient in his operation. Explained everything he did and told us what the problem could be. Very satisfied with solution. Thank you.

Called to report refrigerator problem. Was given ticket number and told service tech would contact. He did came out and diagnosed problem. Had to order part and in meantime received call from CHW they would not cover claim. After negotiating was told they would pay half. Called tech advised of situation. From that point never heard from tech or CHW again. That was 3 months ago. Feel this company is all a scam. Beware!

Having problem with my garage door not opening or closing all the way. Company made an appointment for the day after my call. Repairman on time, calling before arrival at my request. Repair made, and problem solved. Well done job.

Getting a technician out to my home was extremely easy and they were at my home within 24 hours. Support for repair was also extremely responsive and quick. Company even combined two appliance repairs for the price of one deductible payment.

Choice Home Warranty finds every reason NOT to pay for repairs. Total scam. Stay away. A part in my washing machine failed due to the washing machine being imbalanced. This is not considered normal wear and tear. Claim not covered. Does your washing machine move and shake during the spin cycle on a normal basis? Make sure you are checking that it is balanced.

The motor should have been covered, but I ended up paying all out of pocket. After multiple attempts to prove the unit should be covered I was offered a compensation for 1/3 of the repair costs, which I took. Still feel it was unfair. Thank you.

Claim #1. On 24 Nov 2016, my Dutch Oven went, reported to Choice Home Warranty Co. The next week a service technician arrived, technician said the over parts were no longer available and the $2,500.00 could not be repaired... A few days later I reached-out to Choice Home No-warranty and they said they can only give me $410.00, and will not replace the oven.

The service person who came to look at my microwave was knowledgeable and personable. He followed up to make sure that my issues were being resolved. Choice Warranty acted promptly and fairly. Choice Warranty also followed up with emails, which is best, allowing me to get in touch at my convenience. It all worked out to my satisfaction.

I've only had to use my warranty two maybe three times since I was with Choice Home Warranty but the customer service is excellent and the companies that are used by your company is top rated. Been very satisfied with the service that you provide for me.

As per contractual agreement, a local repair service was contacted the same day, and contacted me by phone, in less than 2 hours. The service technician came to the house, the very next day, and confirmed that the service call would be covered by Choice. He spent over 2 hours making the needed repairs, and the problem has been successfully resolved. Thanks to Choice, I didn't have to worry about finding a local repair service. I highly recommend Choice for all other's home warranty providers.

I would like to say thank you for the excellent service you provided. I would for sure recommend Choice to my family and friends. My claim was processed in a timely matter. As a customer, you made it stress-free. The employee of the company who fixed my garbage disposal was also wonderful and pleasant. Again, thank you!

Call in problem and contractor called back to set up appointment within minutes. Contractor showed up on time, was pleasant and diagnose and fix the problem in a timely manner. I had two problems, one for a garbage disposal and the other for a leaking toilet and both contractors were efficient and complete the work quickly.

After calling Choice it was less than a hour and I heard from Reggie the Plumber. The appointment was set and they showed up on time and took care of the problem. The tech even took time to explain exactly what he was doing and how long it would take. Very professional.

My oven stopped working and I notified Choice Home Warranty. I had an appt for the technician to come out the very next day. The technician had to order parts, and returned to fix the problem as soon as possible. Choice HW was great!

CHW personnel was very courteous and knowledgeable responding to my call service. They very quickly scheduled a repair service to come to my house to evaluate my problem. My problem was resolved to my satisfaction. I am happy I had CHW for my insurance provider.

Heating system on 2nd floor of our home stopped working. The service person called right away, stayed in contact, ordered part needed and restored heat quickly. The service person, Jose, from Why Pay More, was polite and professional. A pleasure to work with.

We had problems with our garage door. It wouldn't close, so we called Choice Warranty. They were very quick to respond. A garage repair technician came out the next day and fixed our garage door. I would highly recommend Choice Warranty to everyone.

This warranty has been a peace of mind. The cost of it is reasonable and the service is superb. Definitely a great buy for homeowners. We are first time home buyers so was strongly recommended by our realtor. We used them once already in three months of ownership. No hassles, problem fixed within 24 hours.

I had a bad fan motor in AC unit. Call customer service. Told them my problem. They quickly sent a someone to fix problem. AC unit working fine. I'm very happy with the job they done. I would recommend business to my friends.

Received prompt notification of agent to do repairs. They contacted me, promptly scheduled service at good time, repair done. Well satisfied with process which went smoothly. Would recommend this warranty company for a home warranty service. Will not hesitate to recommend them.

I have had this company for 3 years and every time I have a claim they deny it. Their associates come out and do not even have tools with them and then they fill out the report so that they can replace the unit. This happened with my AC unit and now the water heater. All we had to do was to drain the heater and blow out the pipe and it is working fine. The associate wanted us to replace the unit for 695.00. They denied our claim. On the HVAC unit the man never opened it up and said we needed a new unit. I called my repairman and he came over and replaced a capacitor for 200.00 and it has been working for 9 months. Just a rip off. I call to cancel my auto renew and told them that I thought they were ripping off customers and they hung up on me. Just terrible. I own a Restaurant so I know about customer service and this is just another indication that this is a bad company all around.

Thank you for great service. The tech. that came out to help was very nice and helpful. After finding out that my dryer was a lost cause he told me the process of what would happen next. When I talk to the claims she explained to me the process of getting a new dryer. The only part that I didn't like was it would take 30 days to receive the check. I wish they would have told me that upfront when I purchase the insurance and not put it in the fine print. But all in all I am happy. Thanks again.

Our technician notified us when he would arrive, and did so accordingly. He was courteous, efficient, and resolved our primary issue in a very timely manner. He also brought to our attention a pending issue which will need to be addressed within the next several months. Our cost was as promised, and as I understand it, the service call if NOT under warranty would have cost at least $350 more than through the program. We're very satisfied.

The online notification of a problem went smoothly and the response was quick, The dispatcher at the AC company was efficient and compassionate. I was told I would receive a response tomorrow. Sure enough 7:59am the repairman called and said he would be at my home in 90 minutes. He showed up on time and quickly diagnosed the problem. Forty five minutes later, my problem was solved and I was back in business. I highly recommend Jeff at AC Rescue.

Was due to renew for year. Man tried to talked me into 3 years. Said No. He proceeded to take my credit card number. Told me pay half now half in 30 days. Just checked my bank account. He charged my account full 3 years. They are awful to deal with and people contractors they send out as well. Save your money.

I currently have a drop in stove in my kitchen. I called my warranty company because a burner would not heat, and the oven would not hold the correct temperature. They sent out a repair man to look at it. Instead of calling me they sent me an email asking me to contact them. I did and they said the parts were being ordered in 5-10 business days. Then I get another email asking me to call them again. I was then informed that they could not order both parts. I said okay and then I was told I would be offered $299.99 for a replacement built in stove. I told the woman that 's not even enough to cover one and she told me that they have the right to replace it or send a check that is comparable to what I have. She was very rude and didn't seem to care about my issue just about getting me off the phone. After my 1 year contract is up I will be looking for a new company.

Before purchasing a home warranty with Choice, we verified they covered our HVAC - specifically, our propane home heating system - as our new home was previously a neglected rental property. Choice confirmed they covered our heating system. Six months later our heat went out. The repairman told Choice Warranty that our entire outdoor heating system needed to be replaced - it could not be repaired. Choice saw photos of our heating system, saw rust, and said rust negates coverage.

He came out the next day right on time and fixed my dryer in 30 minutes. I was very happy that he did not leave a mess either. I would recommend them anytime. We even found a 20.00 bill in the dryer that he gave back to me.

DO NOT USE THIS COMPANY. THEY ARE CROOKS. WILL SEND THE WORST VENDORS IF THEY EVER SEND ONE. Placed a claim 12/24... I was given the name of service provider... Called daily and left message trying to schedule service... No response from vendor. Called Choice, explained problem, they reassigned me to same vendor. Finally got vendor to respond. Company said they notified Choice they do not service my area. Choice now says they are again trying to find a vendor and will notify me when they do.

After filing my claim, the service company called me very soon and we arrange an appointment the next day. The technician was courteous, professional and efficient in diagnosing the problem, getting approval and installing my new garage door opener. Wow he was very patient and instructed on what he was doing each time I stopped in to check on him. He cleaned up his work and left the area clean and wish you were to review the instruction manual with me as well as recommended maintenance.

I was very please with the work being done. The repairmen was very nice. I had Choice in my home about four times and the work got done properly. Their service is the best. Their customer service is good. I rate them a 10. They bring new parts in to fix the problem. Thank you for choice.

I called in on January 3, 2017 to put in a claim about my garbage disposal for leaking Water. The representative answer the call was polite and helpful. I was contacted by A 3 Aces plumbing and issue war resolved within the hour. Thank to the integrity of Choice Warranty. Thank you. It was a pleasure to do business with a company that honors its warranty.

We had a plumbing clog. One of the two main lines out of our house was not draining much at all. This affected our dishwasher, kitchen sink, and washing machine. I entered my issue online. Within two hours I had a phone call telling me the company that had been assigned to perform the work. I was able to call that company and get set up for the next business day, even though it was an observed holiday (Jan 2). The representative showed up within the scheduled window and worked to release the clog in the drain. On completion, everything was draining well again.

We have been a CHW customer since 2013 and have nothing but nice things to say. CHW folks are always friendly, prompt and sincere. Our most recent claim was for a sewage clog and everything went as expected from the first call. The following day I received an email and phone call letting me know that everything was taken care of and that reimbursement would be prompt.

Our old dryer broke and new dryer would not heat. We called Choice and a electrician was at our house yesterday, less than 2 days after call. A breaker was bad and this company okayed the fix less than 1/2 hour after repairman notified them of the problem. 2 hours later we were drying our clothes. Thank you Choice very much.

The company you sent out was awesome. Very professional. The technician was adorable and such a great guy. He knew exactly what to do. He was very efficient and he knew what he was doing. I would recommend this company for all repairs as well as Choice Home Warranty.

I had a plumbing problem. The plumber came out the next day - was very nice and fixed the problem. I was glad I had the warranty company because it helped me out when I needed it. I used it when I had a problem with my refrigerator not cooling properly and they fixed that also.

The first plumber dispatched showed LATE, collected his fee and said he would be back after obtaining approval form. Several appointments were made to do the repairs and they never showed. I called Choice. After reporting this problem another plumber was making a appointment, showed up on time on a holiday, repaired the toilets and was very pleasant. Thank you to Choice and the plumber.

Good service from Sears. Microwave fixed quickly. Only issue was Choice Home Warranty's response time in assigning somebody to fix the issue. CHW should take no more than 24 hours to assign a company to fix issues and it took them more than 2 days. This should not be the case and it is not the first time that CHW took a long time to assign a company to fix an issue.

Super quick response after call to Choice. Super repairman showed up next day. Quickly diagnosed refrigerator problem and fixed something, but it was frozen and had to de-thaw. Worked fine afterwards. Repairman couldn't fix dishwasher as parts were not available, plus I only paid one call fee for both problems. Within two days the Choice team was sending frequent emails to resolve the dishwasher issue. The team's follow-up emails to solve the issue were impressive. Ended up that Choice offered to replace the dishwasher with a low ball quality dishwasher or take a insufficient cash settlement. I had to do some negotiating to replace a top of the line (expensive) KitchenAid, but it was 24 years old and the price of equivalent dishwashers had inflated over 200%.

I called to Choice Home Warranty and asked for plumbing services, operator was very nice: gave me order numbers and gave me telephone number associated plumbing company. I called them and asked to come plumber to fix my toilet and clean two sinks. The plumber came at time, worked very quick and clean. I was very pleased with job done.

My experience with Choice Warranty was great. The gentlemen was on time and very pleasant. Also he described what he was doing and what happened to my garbage disposal. He also gave me information on the new disposal and how to maintain it correctly. All while making me feel comfortable with basically a stranger in my house. Thank you.

The gentleman was professional and did his work quickly and was pleasure to working with. He figured out the problem. Went straight to work and explained everything he was doing and gave some tips to help avoid it happening again. Customer service was also great. Put work order in and repair person was out next day and when I called to get explanation of how the service work being it was my first time using it the customer service person was great and very helpful.

Service company was prompt and professional - they assessed the problem and discussed the best options to fix the clog with the least amount of disruption and mess. Filing the claim was easy and efficient - technician arrived the next day to diagnose and address the problem.

On 11/29/16, the heater went out on my rental house. I called Choice Home Warranty (CHW), and within 24 hours they had someone dispatched. The technician stayed for 20 minutes before leaving and saying the heat exchanger was "rusted and corroded" and unusable due to safety concerns to the tenant and her one week old child. CHW denied the claim due to rust and corrosion. I asked repeatedly for proof or documentation and was told it was not allowed, as it between the contractor and CHW. I expressed the need to correct this due to inclement weather and age of tenants. I was told to get a second opinion.

Hawkeye Appliance Repair was a great company to work with. They were prompt to the appointment. Very clean and cleaned up after the repair. They recommended things we could do to prevent have the same problem again. Just plain a great experience in all...

I purchased a 3 year coverage warranty for $1050, I called to get the leak in my fireplace repaired. It is not covered. It's part of my heating/air system. I was told they would pay me to have it fixed by gas company. Now no one knows anything about it. Come to find out there are so many exclusions on this warranty it's not worth it. Buyer beware, going to terminate my contract.

Roy from Whisper Appliance at my home to repair my washer. He was very professional. Work was completed. Very friendly, neat with the job. Would use his service again. Would recommend Choice. Very reasonable. Great company. Thank you for all your help.

Back in May 2016, CHW used to call me 10 times a day to get my business. I finally agreed to buy one year but they convinced me to buy for three years and CHW would give me fourth year for free. A month later my nightmare has begun, my kitchen's pipe broke and CHW sent a technician and I had to pay $45 for service call, but CHW denied my claims because 'I didn't maintain it'. I ended up fixing it myself. I had 8 claims in the past 7 months, but CHW denied all my claims and I need up paying $45 for each call. CHW has their own codes for denials. I had boiler issues, plumbing issues, electric issues, according to CHW, everything happens to my houses are my fault and I am responsible for all.

Microwave stopped working, called choice and they hooked me up with a repairman. Did the job. Happy with the outcome. Better than having to buy new one. That is why I keep renewing. Good value for the money and provides peace of mind.

The AC/Heat pump stopped making heat on Dec 30. I called in the issue in the afternoon. Within an hour I was contacted and set up an appointment for the repair service. I received a call from the repairman asking if it would be OK if he was early. The unit was back up and running before the scheduled appointment. I could not be happier.

We called for service on Wed. 12/28/16. We were given the name of a Company "Mikey Spin Dry". We called that evening and the service man was here the next day when promised. He diagnosed the problem and returned the next day to repair it. It is now working fine. The service tech was prompt, polite and knowledgeable. If we ever have another issue, we would welcome this service company to our home.

We got problems with our pool's pump and called. The technician called us back less than 24 hours and came home to take a look. We will see what it is the decision about it next week after the New Year's holiday. But it's always great to know we count with you to feel safe and protected. I recommend to get home warranty because it saves a lot of money and headaches.

I was very pleased with my experience making a claim on my refrigerator. After a failed attempt with the first serviceman the claims Dept very promptly called and emailed me to set up another appt with a different contractor. The second service fee was also waived and I was very happy about that. My refrigerator has been diagnosed and the contractor has ordered the part needed and will return to put it on as soon as they get it in.

As someone who works in the service industry, I have a strong principle in how a company is supposed to treat customer: transparency, professionalism and attitude toward problem solving. I have to say that I am very disappointed after only 6 months into my 5 year contract. The salesperson was nice and I gladly took his best offer since I had seen the high customer-satisfaction rating on this website.

I call and reported that my garbage disposal would not come on and it had been broke for about a week, there was no hassle. They sent someone out within 2 days because that worked with my schedule and I had a brand new garbage disposal put in that same day. I'm very satisfied, there was no problems.

The technician who checked our oven was very fast and explained what our oven was doing/not doing. He was a pleasure to work with. I just couldn't make it without a warranty company. I feel like I should have received more financial help toward a new stove.

Choice was great. I submitted a claim for my fridge that was not getting cold and in less than a day, over the holiday even I had received an email and an automated call telling me they had assigned a repair company. Everyone called and showed up when they were supposed to as promised, even the last call telling me the results of the repair. Unfortunately my parts were no longer available but they gave me $300 towards the purchase of a new refrigerator, which was very cool and unexpected.

I called Choice early one morning about a garbage disposal that was leaking. A local technician called me within 15 minutes of talking to a rep from Choice. Another 30 minutes and the local technician was at my house. He determined that the disposal needed to be replaced. Later that afternoon, he came back to install a new disposal. I was blown away by how fast and easy this claim went. It was the first time I've had to file a claim on this home warranty, and if this is any indication, I sure am glad that I bought this home warranty from Choice. Excellent first experience!

When the salesperson over the phone sold us the warranty he stated it "did not matter how old" our furnace was or any of the appliances etc. We told him upfront we had a furnace over 20 years old and no idea what kind of shape it was in. When we did have an issue with it and someone came out they told us the problem and send in a request to Choice to fix the issue. Choice stated it was a problem that would have taken years to become a problem - duh - we told them the age of the furnace - so they wouldn't cover it.

When we initially submitted the claim, the wrong company was sent out. We appreciate you waiving the $45 fee for having the wrong company coming out. The second company you dispatched never showed up. The 3rd company you dispatched did a great job.

Mr. Care company was very professionally and knowledgeable. He fixed the washer in less than 1/2 hour and I had clean clothes again. First time using the warranty company and I'm glad it was an amazing experience. I called Choice Home warranty and being the holidays they still had someone out at my house within a few days. Thank you.

We just switched to a new home warranty company this year and I am so happy we did. Visit was scheduled the very same day. The provider did not have the part, but immediately purchased and returned to fix quickly. We initially thought it was a leak in the water heater, but he diagnosed a hole in the line to refrigerator. Service provider followed up after the job was completed! FANTASTIC!

We had an issue with our furnace on a cold December night. To compound matters, we also had family coming in to town and needed the issue resolved before they all arrived. The technician that was sent out did an amazing job in repairing the issue quickly and we had our heat restored. Great experience!

Clint ** was very professional, great communication skills. Explain was the problem was and the solution to fix it. He had the part he need to fix the refrigerator. He finish the job in great time clean after himself. Thanks.

I only waited a day to be scheduled for service, and the technician came out to my home two days later. This was my first experience where I needed a replacement and I was impressed how prompt it was taken care of. I was contacted within hours by a representative who made immediate arrangements to send a check to replace my appliance. I am glad I signed up and have already told several friends about Choice.

We received following day service by excellent, personable, highly qualified technicians. I feel they went above and beyond in promptness, courtesy and skill. I was discouraged by the many typical and common repair items I have found the warranty will not cover. I recommend Choice prepare customers in advance during sales call process rather than waste a technician's time and a customer's money on uncovered issues. So far I'm batting 3/3. A booklet is provided after purchase but service omissions should be identified in depth up front in the sales process and not after a tech has arrived only to have to tell you the issue is not covered and additional unexpected costs are required beyond the service call fee. My personal experience must be satisfied before I can recommend to my clients.

The first company dispatched by CHW did not respond, despite several phone calls; I then contacted CHW and another electrician was dispatched (Fairview Electric). Mike from Fairview called immediately, arrived at 8:00 the following morning, quickly diagnosed and resolved the problem.

This was by far the best customer service I have seen in a while. We returned from vacation to find our AC not working. I reported the claim around 3 p.m. and no later than 5:30, a technician was out my house. They were able to diagnose the problem and repair it in no time. I am very pleased with all levels of service!!!!

Sears was on time and prompt in diagnosing and fixing the problems. Would recommend Sears. For service. The technician was friendly but did not waste time. He was thorough and accurate. I enjoyed using your service. I have been with your company since 2014. Thank you.

We had air conditioner problems. The tech came the next morning and found the problem and fix it in a fast manner. The person we called for service was very nice and polite. The company that the problem was assigned to called us within two hours to schedule the repair.

Lady at Choice was very polite and professional. The service man called to set up an appointment within 45 minutes and came about an hour after that. He diagnosed the problem and ordered the part. He will return in 2 days to install it. He was also very professional and polite.

Repairman was timely and resolved the drainage problem for the moment but also explained how to avoid having the same problem occur again. He rechecked his work to make sure the drain was properly functioning, instead of just leaving and not checking his work. He was also very clean and left the room very clean.

She came in and replaced the garbage disposal. She did a very professional job and worked very quickly. I am very happy with the work that was done. After calling Choice my call was returned in a timely manner and the problem was taken care of in the same timely manner. I am very happy with my choice to choose Choice.

I have had this warranty for two homes, and both homes have had unexpected issues. Choice has done a great job of taking the claims seriously and approving repairs quickly. I signed up for 6 years for our current home, the other was sold and transferred. It gives us peace of mind that we have Choice Warranty, because so far they have proven to be a good choice. Friendly customer service, help make up for long hold times. I hope my home won't have issues in the future, but I feel much better having a warranty company that backs you in claims. Hopefully this level of service continues moving forward. The only thing that I didn't like was that my icemaker broke and they said they won't cover it at all. It's a function of my refrigerator that I really need, so that was disappointing. Otherwise, I haven't regretted my purchase.

Ran a 100 foot snake to clean out the lines. The 2 service men were excellent. They explained and showed me what they were going to do. They flushed all the toilets to make sure plumbing was working correctly. I would recommend this company to my family and friends. Thanks.

Our air conditioner/heat exchanger was not providing heat to the first floor and sounded like a diesel truck while running. The lady at Choice was extremely helpful. Said she realized how important heat was with the cold spell we were having and got a service tech out to my house the very next morning. The service tech diagnosed the problem immediately, climbed into the attic to confirm his diagnoses and ordered the part (new motor for the fan). He replaced the fan the very next day.

I found the gentleman that came out to fix my furnace knowledgeable, thorough and friendly. Fixed the furnace and very happy with his work. He not only fixed it but also provided me with hints so as to keep it working properly.

Roller within the dryer needed to be replaced. Technician was very professional and repaired the issue perfectly. Choice Warranty took care of the issue from the moment I called them and made the transition very smooth for me. Appliance company called and set up time convenient for me.

Definitely would not recommend. The "customer service" representative was nice while trying to sell me a policy, however, when I was asking questions he became irritated, short, and loud. I repeated my question after he clearly did not understand and he continued to get loud more harsh in tone. I said we are, "You are VERY loud and yelling." He slammed the phone down and hung up. Very bad example of their company. I was looking to establish a new account with them, but didn't even get that far due to their poor customer service.

BEST SERVICE YET!!! Woke up the day after Christmas with the main sewer line backing up into the house. NASTY! Called Choice and was answered in less than two minutes. Was speaking to a technician in less than 15 minutes, Problem was fixed in less than two hours!!! Thanks to Cody and Matt from Drain Wizard!!!

Sad that the dishwasher could not be repaired but the cash towards a new unit was appreciated. I have had the warranty for over a year and would consider renewing it at the end of the current term based on my experience with your company, depending on the price offered.

I had a faulty ceiling fan and called Choice Home Warranty. They sent out an electric contractor and he said the fan motor was faulty. He got on the phone and was told to tell me to buy the fan of my choice, mail in the bill and I would be reimbursed. Then he told me to call him when I had the fan and he would come and install it. And he told me my original $45.00 service charge covered him installing my new fan. I am one HAPPY CUSTOMER of Choice Home Warranty!!!

We signed up with Choice Warranty after purchasing our home this year. Our home is older & had some unexpected electrical & plumbing issues. Choice Warranty responded quickly with & sent out repair services by the next day. We are pleased with their customer service & the contractors that have taken care of our problems.

Thank you for the prompt reaction time in getting my claim to a plumber. The company that came out, Loyalty Plumbing, was great, showed up on time and had the part with them to fix. Great experience! The techs were nice and did a wonderful job!!!

Employee with Accurate had ordered a part for my oven which was inoperable. The digital readout no longer functioned. Another employee with Accurate called with the part arrival - I then scheduled a day. She arrived on time and replaced the part quickly. I had my oven repaired in time for holiday food preparations.

When I buy the CHW they told me everything is covered if I select total plan. I did. There it says exhaust fan is covered. Now I have a problem with it and called them, they sent the contractor, I paid $45 fees and then contractor said me that CHW denied my coverage. CHW called me and said they don't cover my exhaust fan because it’s not mechanical or something like that. They have to be specific when selling us the home warranty. At the time of buying, they told me whatever is written in contract, you will get it, no questions asked. DON'T BELIEVE ON THESE LIARS. I WISH I CAN GET MY MONEY BACK.

Had the problem on a very busy weekend. Choice did helped me with approving me to call my own service guy who came right away on Sunday and fixed the problem the same day and now just waiting for Choice to reimburse me.

Dryer switch was faulty. Tech was courteous and did the repair in a short time and cleaned any mess he made. I was impressed with his ability to determine the problem accurately and swiftly and proceeded to fix it without hesitation. I would definitely say this tech knew his job inside out and was very thorough in explaining to me the cause of the problem.

I am new to Choice Warranty. I've had to use them twice unexpectedly and thus far I'm very please with the service I received. I have had other warranty from other companies in the past and compared to them my experience with Choice Warranty has been more positive. They are reasonable and the technicians that they have sent out have been professional and so far I don't have any complaints.

Our Kenmore wall oven's door remained locked shut after a recent cleaning cycle! We tried all the clever hints on YouTube but had no success. Next we called Choice Home Warranty and they took care of assigning a technician who quickly diagnosed the problem and ordered the parts necessary to get our oven functioning again - in plenty of time for our Christmas guests. We appreciate the professional and timely service!

It's such a relief to know your home is protected when a major appliance breaks down and choice home is a good company to choose. The only problem I had was roof coverage. It's a slippery slope and too many hoops to jump through so I wouldn't use that part of it.

Israel was very professional and respectful of my home, and the time frame needed to fix my heating problem. He found the issue and ordered the parts. A bit of a snag, when the wrong part was received, but quickly fixed, and came out couple of days later and repaired the problem. Very pleased with the entire experience. Great job, Israel! Thank you, Choice Warranty!

We were very happy with the service. It was scheduled quickly and completed quickly. We have been very happy with Choice Home Warranty. We have tried to convince our friends that they should call Choice Home Warranty and join for their own plan.

The order was put in in a timely manner. The persons that provided the services was very professional. I actually recommend you all to other family members. This was our second time using home warranty, and each time it exceeded our expectations.

Placed a service call for a broken garbage disposal and customer service was very quick in assigning us a vendor. We had to contact the vendor ourselves but once we did they were to us within a day. Very knowledgeable and the garbage disposal was replaced on site and fully covered by the warranty. This was our first experience with Choice since becoming customers and we were very impressed!

Andrew was expedient and fixed the problem promptly. I have no complaints. Total satisfaction. All your people did their job in an expeditious manner and took care of the problem quickly. I look forward to continuing to do business with Choice Warranty in 2017.

Great and PROMPT service. Repair was done in 24 hrs. I've used another home warranty in the past but Choice surpasses them BIG TIME. From my initial call to the follow-up Choice has been right on point. I would highly recommend them to any home buyer.

We have had my numerous problems without washer but Choice Home Warranty has helped each time and the service has been great as well as fast. Never had any hesitation occurred when service calls are requested. They always take the information and submit the request. The coverage options have really helped us a new homeowners to be able to fix things that go wrong and fix them efficiently.

I am amazed at the quick response to my problem. I contacted Choice Home in the morning and by late afternoon, a contractor had a new system installed. First class service. I am very impressed. I'll tell my friends and family.

I was very pleased with my experience with Choice Home Warranty. They sent an excellent technician to my house the same day that I submitted the claim. He fixed the blockage, cleaned up and checked my house for possible leaks. He was very professional, pleasant and thorough.

Blower fan on gas furnace making noise, called in claim 12/17/16 EZ. Service contacted me on 12/19/16, came to house for service, had to order a new fan. Fan delivered and installed on 12/20/16, everything working. EZ service did a great job. Very professional and friendly. Without heat for 2 days. It would be nice if heat problems could be attended to on a more timely basis.

Our heater in our bonus room stopped heating and was just blowing out cold air. The technician stated we had the wrong kind of thermostat for a heat pump. He replaced the thermostat with the correct one and now we have heat again.

The customer service representative were very helpful, respectful, and very understanding. They help me find a qualified technician to help fix my heater, and they check back with you to make sure that you are satisfied. They are great. Choice warranty keep my mind at peace.

I feel I got a fair payout but had to balk at the initial offer. Adjusters need to remember the customer has already purchased $45 towards the repair so whatever they offer is $45 less because of the deductible. I still feel that having CHW is worth the investment.

They came out and took care of problem. Had to come out again and all was well with floor drain in laundry room. I was only charged the initial service call. The drain was cleaned out and the washing machine was good to go. They were there in a timely manner.

Good service and nice people to work with. I would recommend this company to anyone. People came at the time they said they would and the required work quickly. The lady at Customer Service helped quickly coordinate the time for men to come check my hot water heater. Overall great experience.

Love that my Choice Home Warranty would quickly handle my issues. I am very pleased with the technician speed and cleanest. We are blessed to have such a wonderful company and staff to have on one side. Thank you for the service and thank you for making my life simple. Happy wife happy life! Merry Christmas.

Our furnace went out during the night of Dec (9-10). Called Choice Home Warranty and they set up a technician to contact. The Tech was from Pure Air Solutions. Kevin came over at noon on Dec 10th and got the furnace going but it also needed a new switch, which he ordered and replaced today.

I have only filed one claim with Choice but it was handled quickly. The contractor they sent out was willing to work with my schedule and fixed my plumbing issues immediately. You hope nothing happens but if it does, it's nice to know it won't be a problem to get it fixed.

I went online to get a quote and find out about this company. I spoke with a man who was pushy but fairly knowledgeable. I asked him to put our convo in an email and send which he did. I told him I was comparing and would contact him IF AND WHEN. An hour later another man called and was pushy, rude... I told him someone had already given me info and I was mid-sentence when he hung up on me. An hour after that I get yet another call and the very same thing happened. I called and asked to speak with a manager which I doubt he was and aired my shock at the poor way I was treated.

Being a new Choice Home Warranty Client and being my first repair claim I was a little apprehensive of the service I would receive but I must say from the initial call to the completed repair every call exceeded my expectations. The repair went perfect and the service given excellent. Thank you Choice Home Warranty with this level of continued service. You will have a client for life.

Choice put me through to a good technician who was very knowledgeable. The representative at Choice was helpful and very detail. Even though I just got the coverage and Choice will not pay for the repair, the representative made me very understanding about the warranty.

The plumber came the next day and fixed the problem. He was very nice and professional. Only wish he could of came the same day. Was at the house approximately an hour. Left the area very clean.

My built in oven died. Choice quickly bought it at a very good price. This enabled me to buy a new oven with little. I am very pleased with the way Choice handled the matter to my satisfaction. I would recommend Choice service to my friends. They use the service provided by Choice.

I had a very bad experience with Choice Home Warranty last year. I start with a package warranty for everything in my house and after seven months of my start I had a problem Andre kitchen sink and another water leak problem inside my garage. So when I called them for service after the guy comes over and review everything he start giving me attitude and told me, "This is a big job. I cannot do it. I have to call the company." Which is really I don't understand why he is doing that, then he went to his car ignoring me, start calling I think the company again but privately this time then he comes up to me and hand me the phone so I spoke to them and understand from the lady on the phone that they cannot cover the job because it's gonna cost $1800 according to what the guy said.

Emailed problem at 9.00 a.m., got confirmation within minutes, call from technician by 11.00 a.m., problem taken care of. Really happy with service. Could not have done it any faster or better if I tried an outside company. Do recommend to many other homeowners all the time.

I purchased 3 1/2 years of home warranty from Choice and this is the 2nd time I tried to use it and every time they find a way not to cover what is going on with your problem. The serviceman charges you $45 after you have put your issue online with Choice, instead of Choice calling you and saving you the extra cost of $45 and tell you that they're not going to cover your issue. The hold times are outrageous and they are forever putting you on hold and never coming back on the line. Save your money and go down another avenue because Choice Home Warranty is not the answer that you are looking for.

The technician asked me questions about the dishwasher. I told him the dishwasher was not washing properly. It was a little sluggish, too. My daughter was using it so this is second knowledge. She went ahead and hand wash. Mark was so patient with me. It took me a short while to get it fixed because of an emergency in Houston so I was gone for over a month. Two of my close friends recommended your service and we're happy with the results. As I was explained everything was done correctly and timely.

Tenant placed a request saying heater is not working, Five Star Heating was assigned promptly and they went and diagnosed the problem. Turned out that gas valve was faulty but was not covered by warranty. Service rep gave authorization for 50% of the expenses which helped me get the order done.

Excellent service, professional technicians, very good attitude from start to end. Will recommend to family and friends. No complain about job done or anything else. Work was done in a very short time and no extra charges for a very good job. Thanks.

When getting a quote, I was told CHW is rated #1, but after dealing with the company, I rate them #0 (Zero) in customer satisfaction. The absolute WORSE! First time I called was about the fan over the stove. I was told it is not covered because it is not a part of the stove. Was told it will only be covered if it's a part of the stove, but these fans are NEVER a part of the stove. When I called on the dishwasher, it took them weeks to get it looked at. Waited another week to get a reply and only after I called 3 times. Was offered $140 to replace the dishwasher. Who can buy a new dishwasher and have it installed for $140? I spent hours on hold trying to figure out why it is taking them so long to replace the dishwasher. I am still waiting.

The motor in a ceiling fan had stopped functioning and needed to be replaced. The young man that did the work was polite, personable, efficient, knew what he was doing and cleaned up after he was finished. That impressed me more than anything else.

It's only been necessary for us to request service once. The company we were referred to was prompt and the service tech was polite and knowledgeable. Our washer was repaired. We are pleased with the way our claim was handled on all levels.

The repairman was knowledgeable and really cared about fixing our problem. He definitely knew his stuff. We had to wait longer than expected for the part, but fortunately a neighbor loaned us a fridge until ours was repaired. It now works perfectly. Thank you, great first experience with CHW.

Called for service on 3 different areas. Initial call back was received within a few hours. Appointment set up right away for service. Got call when technician was on the way. Issues fixed same day. Very happy with all around service.

I placed my claim online and within 1 hour JKRZ contacted me to schedule a time to come look at the garbage disposal the same day. John was a true professional. When he arrived he made sure to look over the garbage disposal to assess the repairs needed. He discovered we needed a new unit. He was able to contact CHW and obtain authorization to replace the garbage disposal. Within a half hour it was replaced, perfect experience. I highly recommend JKRZ for any of your plumbing needs if you are located around North Aurora, IL.

Our heater wasn't turning off. Technician came out on the same day and diagnosed the problem quickly. Only thing was the visit was after 5 and wasn't completed until the next day. He needed to go get a part in order to fix the issue. The second visit was completed promptly and we were happy with the service.

Awoke Saturday AM, shivering with cold. No heat. Called CHW at 7:15 AM, PST. By the time I hung up the phone, I had a voicemail and E-mail advising me that a service company had been assigned. I called Mohave Air Conditioning at 7:30 AM. I was told that a tech would call me between ten and twelve o'clock to let us know he was on his way. At 9:30 he called, was here at 9:45 or so. Furnace fixed within the hour! AMAZING! Congratulations on really EARNING your reputation for excellence. And THANK YOU for referring us to Mohave Air Conditioning! Out of five stars, they deserve SIX!

After I placed Service request, there was no response until I called CHW after 5 days. It got executed nicely. Only difficulty was I had to wait for 10 minutes every time I dial CHW. There is no way I could contact Claim personnel easily. That is difficult when the technician is waiting at home to execute the repair. This order was executed without much intervention. Excellent.

A/C - blower was not working. Called the 800 number and the person was courteous, took information and info about contact was later sent. The local company replied immediately. Within a few hours, they came out and repaired within minutes! Great job!

It was a pleasure using Choice Home Warranty. I made a claim in the evening and was contacted promptly the next morning with the name of the plumber. The plumbing company contacted me before I had a chance to call them. They were very courteous and helpful. They were also very understanding knowing our situation needed quick service. The servicemen that came to the house were very professional and quick in the repair.

HVAC guy came out same day to diagnose. Got approval from you and returned the next day (today) and made the repair. They were courteous, clean and professional. Really appreciate the fast response in this sub zero weather. Would recommend using them again.

We filed a claim online and had someone come out and fix our problem the same day. My wife and I were very impressed with the service that was provided to us by CHW. I would highly recommend Choice Home Warranty to anyone that asks about a Home Warranty. CHW really delivered when we needed them. Thank you!

Had electrical outlets that kept on tripping. Once I placed my claimed on the website, I received immediate phone call from CW customer service giving the name and phone number to electrical company. I called the company and set up an appointment the very next day. The electrician replaced the problem outlets in a timely manner. I was very satisfied with the service.

Thank you Choice Home Warranty. The men you sent out were professional and explained what they were doing and why. They made sure that the item was working properly and asked if I had any questions. The service was top-notch and with a smile. Thank you!

I submitted a claim and within the same day a technician was here to diagnose and collect my $60 copay. I waited 5 business days for them to come back and they never did. I called CHW and within 4 hours a new technician arrived and fixes the problem in about 2 hours... WOW! And I didn't have to pay another copay. CHW advised me if it happens again to contact them after 2 business days. My fault for not knowing this. Very pleased with the 2nd company dispatched. Thank you!

Garage door opener would not open with remotes which had new batteries. Technician came out and repaired it. They did a professional job and 2 hrs. after I called they were there. I would recommend your company as well as the installation company to anyone.

Our experience with the repairman was excellent. He arrived early after a call that he would be here in 15 min, and had the garage door opener problem corrected and gone within 30 min. He explained what the problem was and had the part on the truck.

Unable to make repair because the part is no longer available. Believe they gave fair compensation on what the issue was. Did not pay to replace the microwave -only the part and what labor it would've taken if the part was available.

My dishwasher broke down and was under the warranty plan. It wasn't repairable and under the contract it says they would replace with one that is similar and they are trying to tell me that all they can do is do a cash out of $179 on a unit that cost $1200 new. I can understand a certain depreciation but this is fraudulent business tactics where the contract states a replacement that is similar to the original. Help me with these liars!!

DON'T GET SCAMMED BY HOME CHOICE WARRANTY! Called for service on KitchenAid Architect Series Electric Range, one burner not working/warming elements peel off brackets & can't close warming drawer, main computer control panel not functioning - can't turn off stove, can't schedule start & shut-off times for oven. The contracted technician cancelled first appt was 2 hrs late to second upon arriving spent over 1/2 hour located model & serial number. He CONFIRMED Control Panel & Warming Element needs to be replaced. Explained I needed this fixed within week for home inspection.

My Garage door opener stopped working. I contacted Choice Home Warranty and they responded in less than 24 hours to send someone to my house to have it repaired. Only it cannot be repaired, it must be replaced. That work will be done in a few days. Choice Home Warranty was very good following up, to make sure the service I received was satisfactory. So far, so good. Hopefully my NEW garage door opener will be ok!

Contacted Choice Home Warranty and back in the summer when I had problems with air unit. The tech that was assigned came and fixed it and then had to be called back several times before it was actually fixed because when they fixed one thing, something else went wrong. But it was fixed and I would recommend Choice Home Warranty to anyone.

Choice has always done what they say they will. Within 24 hrs, I had a company assigned to my claim. Then they followed up to make sure I had gotten an appointment. They also contacted me again to see if my issue was fixed. The Customer service is professional and will try to help in any way possible.

Dryer would not go through cycle. Service was excellent. Choice warranty set up service quickly and tech called right away and set up appointment. Showed up on time, did a excellent job and was very professional and pleasant. I would recommend this service to anyone. Choice warranty is a excellent company.

I have had multiple claims and multiple times they have denied coverage. They did cover some cost on a few claims. Most recently my furnace went out - it began making a horrible noise and sound like a spaceship was landing on my house in the middle of the night. A technician was sent and stated a fan broke which damaged the motor of the furnace. CHW said they would cover the fan but the motor was secondary damage and that is not covered. Are you kidding me??? The same incident at the same time and they say it is secondary. They have every excuse in the book not to cover a claim!!