Choice Home Warranty Reviews

Great job, fixed the garage door opener problem in seconds! Turnaround time was less than 24 hours, couldn't be more satisfied with Choice services. Thank you! Keep up the good work! Stay in the lead!

Was pleased to have the pool pump replaced. It had been repaired many times which lead to many other service calls. Caribbean Blue Pools did a good job of communication and professional installation. My issues were all resolved. I was disappointed that the limit on the pool pump was $500... since I had to have it repaired again last year. But, problem solved!

I am so pleased with Choice as my home is a rental and I live out of state. When there is an issue I receive frequent updates and my tenants tell me the repairmen are all very professional. They have been straightforward and so far there has been no gray areas as far as billing and service.

A Choice warranty contractor contacted immediately after the claim was submitted. The tech arrived promptly & was very courteous. He explained what he had to do to fix the problem which I appreciated... He was very knowledgeable & completed the job timely.

They responded quickly and pool was repaired very nicely. I have had CHW for about 4 years now and I am very happy with them. It is very easy to submit for a claim as well, any day, any time. The response time is great and the companies they use are trustworthy.

Dryer stop heating. Claim was issued to tech within one day. Tech was able to replace part and even advised us how to clean the dryer inside and keep us safe from future issues. Good job overall from Choice and tech who fixed this issue.

As soon as I get an answer I can comment more. Very impressed with the tech. man Eric who came out & checked out my garage. Very professional. Haven't received answer yet on what is gonna to happen. But I will comment more as soon as I can. TY.

This was the third time I have had to have this opener repaired since it was purchased several years ago. The last time was in July of last year at which time the circuit board was replaced. All of a sudden it started doing the same thing again so Choice replaced the whole thing! I am very pleased with Choice. This is my second year of purchasing coverage.

We were Choice Home Warranty customers for 4 years due to the price of their plan. The work was hard to find technicians to work with this company frequently 2-3 day lead time on issues such as septic and air conditioning issues. They were not willing to do work after 4 days after the 1 year mark of previous work being done since their paperwork was behind and lost a customer of 4 years due to it.

Came in Monday afternoon and realized I had a problem with air conditioning unit not coming on. Called service center to report. Had information for service company within 5 minutes, was able to contact them within 30 minutes. They were out next day and determined the problem. Choice authorized service on Wednesday and my problem was fixed by Friday morning. Very pleased with prompt service of both Choice and the repair service.

Thermal coupled went out Sunday. We filed a claim and had it repaired by Monday. Their service was exceptional and quick. Disposal had died earlier in the week. Asked the technician to take a look to see if could be repaired since he was already there. It couldn't. So we filed a claim and he was able to take care of it at the same time. Fantastic service! Just wish we had added on some of the optional coverage. It would be well worth it.

I put in a after hours request on Friday 3/3/2017 to have my washing machine repaired. I immediately received an email with a time to expect the technician to arrive which was Monday 3/6/2017 between 1pm and 3pm. Service was prompt and efficient. Very professional! Couldn't have asked for better service.

The customer service is excellent. The contractor's list could be improved. The process seems to work better if you pick your own contractor and the cost seems less. The coverage exemptions or limits needs to be explained better when you purchase the policy.

The technician snaked the kitchen drain line. It was a difficult job but it was successful. Mohamed **, MK Plumbing, was very nice, efficient and very qualified. We were very satisfied with Choice Home Warranty and MK Plumbing LLC. Would recommend Choice Home Warranty to family and friends.

We filed our first claim request as a customer of CHOICE Home Warranty and it went flawlessly. We received a response from the CHOICE claims team within 24 hours of submitting our request and had no issues scheduling an appointment with the preferred vendor. The repair company was knowledgeable, polite and (so far) the appliance they repaired is working great.

Choice had someone out to check out the dryer within 2 days. Unfortunately corrosion is not covered, so I did not get a new one. However, CHOICE is sending me a check for the initial repair had that been the only thing wrong with the dryer. I am happy with that as the check will cover the repairman's visit plus some on my new dryer. Thanks CHOICE.

The Choice Home Warranty rep was helpful and the repairman was efficient and on time, which is always appreciated. This was a positive experience from the initial phone call to the completed work order and we appreciated the professionalism all around.

The problem (Clogged drain) was addressed and taken care of swift. Satisfied. The workman was professional and knowledgeable. I feel I am receiving a real value for the money I am spending. I have and will continue to refer Home Choice to my friends and relative.

After submitting a claim to repair my non-working A/C, I received a call THE SAME DAY from the vendor requesting to come repair it. I don't think it gets any better than that. It was repaired and the service techs were well trained. I'm happy about this!!!

I am very please with the fast response from Choice Home Warranty to assist me with purchasing a new built-in microwave. The experience was just as good last year when my spa was repaired. I am fully confident that I am now in a worry free position with my house and appliances and facilities.

Response with information on service telephone number was returned within one day, both by phone and email. Response from repair company came that evening. Company for repair was knowledgeable, dependable, and conscientious of our property. I would recommend both Choice Home Warranty and repair company.

I have four properties with warranties with Choice. In the past several months I have had some very unpleasant experiences with issues and how Choice handled them. I have discussed these issues with supervisors and I can see where they are really trying to make some great improvements from their customer service, to the techs that they send out to resolution of the issues in way of payments. Thank you for listening and working at doing better!

I placed my first call and received great customer support. The tech for my fridge came the same day to evaluate why my food was freezing in the fridge part. Now I received a email from the Customer Service dept at Choice telling me to call them. I placed the call and was told the control which regulates the temp in my fridge needs replacing but that it is not covered under the warranty! Are you kidding me? Please shop around for home warranty company because I was sold on this because the salesman stated it covers everything. Big Fat Lie!!

I was very pleased with the service I received from CHOICE and the Contractor that they sent out. The time frame from the call to CHOICE and the Contractor fixing my Washer was very short. That is excellent service and no laundromat trip for me. Thanks CHOICE!

I was having an issue with my oven. Not reaching cooking temperature and when first turned on, had a gas smell. Once I called, 'Apple Appliance' was at my door, same day, within a few hours. Had all the parts needed. Above all expectations. Thank you.

I agree with the prompt service, I called at night and the next day I was able to scheduled contractor to came out and addressed our plumbing problem right away! Very impressed with their service log and how fast they have that done. Staff took time to really check the problem and make sure it's done.

I called on a Friday and before the day was over, I had an appointment set for Monday (since it wasn't an emergency), I was very pleased with it. The tech called in the morning and got to my home even quicker than he said. The tech quickly diagnosed the problem and fixed the air conditioner. Very pleased.

The technician was very knowledgeable and very personable. He saw the problem with my dryer and has ordered the parts needed. He was prompt and his appearance was one of cleanliness. I have no doubt that my problem will be fixed as soon as the parts come in.

I like that this company is open 24/7 as you never know when an emergency will happen like a broken pipe or your refrigerator breaking down. They were very pleasant when I called for dryer repair. They handled everything. The next day I received a call from the repairman who set up an appointment that day. He never showed, though. I phone Choice Home Warranty and they messaged him to call me right away. He did and we rescheduled. It wasn't the company's fault but this technician that they utilized. I finally got him here last Friday and he looked at the dryer and told me he had to order a part. I am waiting for the part to come and and I am sure he will call to schedule an appointment promptly.

Technician was efficient, knowledgeable and helpful in giving tips on preventive maintenance. Initially told me it might take up to a week to complete repair. Called me the next day and asked could he come by in 20 minutes to complete the job.

This was the fastest service I have received. Repairman who came out was very knowledgeable. He came out on a weekend within hours of filing the claim. I would recommend this service to anyone. He had my furnace working before he left.

I had an icemaker dispenser problem with a bad relay. Choice sent out a technician from Sears, he diagnosed the problem and made the repair very quickly. I am very, very satisfied. This repair was not supposed to have been covered under my warranty but Choice made an exception and sent out a technician. I had agreed to pay for the repair but choice covered it for me.

The stool in our master bath would often stick and not fill after being flushed. It often leaked when it did fill. Quality Home Services sent Trent ** out to fix it. I was very happy with his work and would like them to do any other service needed in the future!

I submitted a warranty claim on the Choice Home Warranty website for our washing machine that had an internal leak. Within hours I received an email back with the name of the repair company that was due to come out and also a phone call. I called the repair company direct and they took care of the issue prominently.

I called the customer service center at 8am and by 3:30pm a technician was at my home to address my Furnace Problems. He was very knowledgeable and polite. He diagnosed the problem quickly and was very satisfied with his service. I would truly recommend this warranty company.

This is the first time that I had to file a claim with Choice and it was beyond my expectations. It was very easy to file my claim and I had a response within 24 hours. The company that was sent to do the repairs was very professional as well.

The process was as promised: called Choice Home Warranty and reported the problem. They contacted us with a repairman who came out, found two wires that were touching, fixed them, switched the breaker back on and the pump was back running. The process was quick, professional, and painless. Nice job!

My pool pump was failing and making awful noise. The service provider rejected my claim, but I was able to call a local technician and easily filed a claim for reimbursement. Customer service from Choice was excellent through it all!

Within 24 hours of my call to Choice Home Warranty, a contractor called to set up an appointment for my washer. Since then, Choice has been keeping me informed on the items that have been shipped for fixing the machine. Thank you for all your hard work for the resolution of this problem.

When our water heater stopped working, I immediately contacted Choice Home Warranty. They dispatched a technician the very next day. He was very professional and knowledgeable and when he discovered that the unit needed to be replaced, he put in several extra hours of work to get it taken care of that night. We appreciate the prompt and professional service, even though it turned out that the replacement was not covered by our policy.

First claim with CHW... dishwasher leaking. Tech came out... diagnosed the problem... said he would order the parts. Paid him $45 service fee. Got a call from CHW telling me the claim was denied. Feel like I've been ripped off!!! Have already paid them $150 total and got nothing in return. Not a happy customer.

The day after I filed the claim in a short telephone call, a qualified, well-trained and respected service professional in our community came to our home to assess the problem we were having with our washing machine. He made out a report indicating the approximate amount of the repair, which was more than the unit was worth, and the day after I received a call from Choice Home Warranty settling the entire matter. Fast, competent and extremely fair CHW proved to be the best warranty company I have ever dealt with. I have recommended the company to family, friends and anyone else I thought could use the service. That was just about everyone.

Tenant called that toilet was not filling. Called Choice for the first time. An order number was provided. The next day I received the name of the plumber. He came the next day, fixed the problem and I paid the deductible. Very easy.

Got quick response and problem was resolved. Didn't like the fact I had to pay full amount of plumbers fee of $597.00 and I was only approved $500.00. I have not yet received reimbursement and now this month's payment has been withdrawn from my account.

After calling about my AC not working, I was happy to hear from the repair company and schedule my repair the next day. The repairman showed up when he said he would and diagnosed and fixed the problem quickly. I was happy with the service I receive from Choice HW and the repairs are always quick and easy.

We purchased the highest coverage you can buy from CHW company when we purchased our home. The first claim was our AC. They found some 'fly-by-night' repair person. After checking the system, all problems were not covered. Next was the refrigerator. Same thing - a simple system failure and it wasn't covered. Next, the garage door opener. A simple spring breakage and, you guessed - not covered. They have horrible customer service, don't cover normal wear and tear as claimed, and this company is a SCAM. DO NOT BE FOOLED BY THEM.

My disposal stopped working so I called Choice Warranty and they had a service company contact me on the same day. The CMS repair operator, Kenny was out within two days. After looking at the disposal and seeing it was burnt out they replaced the bad unit. Great job!

I had three service requests. All had bad experiences. The hot water heater was not covered. So after waiting almost three weeks to get answer. This is beyond bad company. Do not use it. A waste of your money. Nothing is covered. Out of pocket monies was close to 2500.00. Placed on hold for more than a hour. Cancelled my contract with them. No confirmation ever sent to me. Worst experience. Do not recommended. Run from them and their contractors.

Garbage disposal was replaced today. From me filing a claim, to the provider completing the work, it all went smooth. A very easy process for the homeowner. I've had to file quite a few claims in the past year so I speak from very recent experience.

The repair man came out and took down the model number of the refrigerator and told me the control needed to be replaced. However, I have not heard back from him since. That was several weeks ago and I would have thought that he would have gotten back to me before this.

I purchased warranties for several rental properties and was very pleased with my first claim experience. The heat went out on a Friday, so I was concerned my tenant would have to go through the weekend without heat. I initiated a claim and the process couldn't have gone more smoothly. The claim was processed immediately, communication from the local HVAC company was great, and the repair was done within hours.

Appliance Mart has done a great job so far. The job is not complete as of yet. The part for the ice maker has been ordered and is expected to arrive on Tuesday of next week. I have an appointment for Appliance Mart to come back on Friday of next week to complete the job.

The repairman was very friendly and helpful. He had no problem in explain my issues and he knew what he was talking about. He put my water heat parts back in place due to other repairman left parts off. He cleaned up and left my home in great condition and informed the warranty company of all issue. He fix the water heater so I could use until it is replaced.

I had two claims and one was handled perfectly and the second one the company was sloppy and I called Choice and they took care of the issue immediately. I was able to get a new technician out quickly and get my product working at the correct rate.

I have had a good experience with customer service when I call in and the service professionals that have fixed my appliances. I have 2 contracts with Choice and one I have had for years. However, I recently had service call for my microwave and dishwasher. Unfortunately, they could not be repaired and had to be replaced. I received 295.99 for both appliances. I searched diligently to find replacement appliances, even used/refurbished appliances. I eventually for appliances, but I had to spend $200 of my own money to replace. I would have felt better if I spent maybe $100, not $200 of my own money. Just a little disappointing that I spent over $1000 of own money to cover my appliances and had to spend money out of my pocket to replace them.

I have an agreement with Choice Home Warranty to service my appliances as needed. When my microwave broke, Choice sent a technician to repair it. The technician said the control board had shorted out which made the magnetron burn out. He said there was no way to repair the damage and I would need a new microwave. Choice's policy is to replace covered appliances if they cannot be repaired. However, Choice told me that the problems with my microwave were "preexisting" so they would not honor their agreement.

I had problems getting my washer to start. It gave a "F" code but the book did not explain what the problem was. Choice sent a repairman from All in One Appliance. He knew exactly what the problem was, fully explained it to me, and called Choice for instructions. I paid him my portion of the bill, he ordered the part, and he came back and installed it. The washer works fine now, and I am not only happy with Franco (the repairman), but with Choice. Both get five stars!

I called into Choice Home Warranty with the intention of signing up. The bad experience began the moment I spoke to a rep. I had a few questions and scenarios that I needed answered before proceeding. However, during the questioning, I noticed that the rep seemed agitated and not interested with me or my questions. Keep in mind, I was very nice and the questions were short and he even answered them, although with very little care or interest, and even let out a big sigh of frustration. At this point, I was getting annoyed, and rather than letting this go on, I thanked him for the information and told him I would call back due to a meeting I had to attend.

I called because I thought my hot water heater had gone out but after the service man tested it, it ended up being a bad breaker instead. While checking for the burnt out breaker he discovered another one that was bad. He replaced both which he already had on his truck. Fast easy repair with a friendly service man.

I had several electrical connections that were not working. One of the outlets was burnt when the connections stopped working. The company (AMP- D Electric) responded to my request within 12 hours and we scheduled a mutually agreeable time. The technician arrived on time and explained the situation (an old worn out socket). He resolved the problem within an hour. He was courteous fast and professional. Service with Choice has been superb.

From time of claim submittal to completion of repair, I was impressed with promptness and end result of my repair. I also received notification of receipt of my claim and the status of it. The technician was prompt, knowledgeable and very professional.

Toilet repair - The company was expedient, professional and very friendly. They were able to determine the problem and resolve it very quickly. When I registered my claim I thought that it would take a couple of days, but it was done that same day. I would love to have their services for everything.

The response was very fast, the service crew that came out to fix my A/C & Heating unit were very professional and made the repair the next day. Choice Home Warranty was very professional, answered the phone right away and helped with the emergency (nature of the problem). I would to thank everyone involved.

Choice Home Warranty Rep was very professional and courteous. They were able to get a technician out to my home within 24 hours! The technician was professional and most helpful. I definitely made the right choice with Choice Home Warranty, and have already recommended it to friends and family.

My kitchen sink garbage disposal machine sprung a leak. I called CHW to submit a repair claim, which was handled very quickly. I was given an order number, and shortly thereafter was contacted by the repair service that CHW had notified. Service repairman came to my house within the hour (of my call to CHW) to replace the defective garbage disposal machine. Problem solved in short order. Very satisfied with the outcome.

Electricity repair - The company responded very quickly and fixed the problem. I would recommend Choice to all my friends and family. Choice Home Warranty has a A+ rating with my family and look forward to doing continued business with Choice and has the very best customer service for an above fair price. I am glad I subscribe for 5 yrs with Choice.

I had an issue with my plumbing. CHW representative was prompt and courteous. She explained the whole process. I received a call with the repairman contact information. I called and set up an appointment. I called on a Friday. Issues fixed the following Monday. Awesome service. I will be a lifetime customer for sure.

My heating unit quit running so I called to a technician to come out. Had an appointment for 8 am. He showed up at 3 pm. Took 5 minutes looking at the unit and told my wife it must have been a electricity surge. Spent 30 minutes on the phone with Choice Home Warranty then I get a call it's not covered because it had some rust on the unit.

We bought a plan with them and after several months our gas range stove top went out. I paid the co pay of $45 for the tech to come out. Choice blamed me for it saying it was normal wear and tear or lack of maintenance. What? I pay them $50 a month and they cover nothing. Do not use them!! They are crooks!!

I had 3 appliances that needed attention and it was taken care of in a very timely matter. The technician was very good and fast. Just waiting on parts for refrigerator and stove. It should be fixed by tomorrow. It was also very easy for my renter to call this order in and they were very impressed with the process.

The tech said my AC compressor wasn't covered since the fan stopped working and caused the compressor to overheat. They allowed me a $300 credit which I think is a bit unfair. How would anyone know to go stand by their AC unit every day to verify that the compressor fan was working or not working! I am not happy other than for the $300 allowance which is only about 10% of the cost for a new compressor and fan.

I found lots of water under my kitchen sink. Found that the garbage disposal was broken and water was coming out of the unit. I called CHW and made a claim. They dispersed a repairman the next available work day who replaced the unit. This was excellent service.

Only complaint I had was they would not come after 4:30 pm so I had to wait almost a week after I contacted Choice Home Warranty. Wish businesses were more flexible for people who work. Glad I had a Monday off or I would have had to take a day off. Also, they don't set an appt time until the day they show up, which is inconvenient. However, they did a good job and cleaned up afterwards.

Our Maytag washing machine did not pump the water out after each cycle, and thus we were unable to complete washing all of our clothes. Choice notified Appliance Tech of our problem and they responded within minutes of our call to Choice. The responding tech was excellent and replaced the pump which had become defected.

CHW is the cheapest, but certainly the worst. I have had 2 claims in 3 years. First claim (a $150 fix) was eventually approved, but I had to fight for it and pay for a second opinion. Current claim is denied. Blower motor not working properly. Their approved technician came out, took pictures and couldn't proceed with a diagnosis until they approved. CHW then denied the claim because they say my filters are dirty. I use 4" thick filters and have supplied a maintenance receipt showing they were replaced 4 months ago. I then hired a certified technician to physically remove the blower motor and he diagnosed the motor problem as bad bearings. He said the dust buildup within my blower compartment and filters were normal, and that the bearings issue has to do with the fact that the motor is 12 years old. CHW is sticking with their denial.

I am a new customer and this was my service call. I tried calling customer service but that didn't go through. Then I sent an email and thankfully within few hours I got the response giving me details for the contractor. I called the contractor and they were very quick and professional with the service. But then, it seems there are many exclusions in the coverage, and we had to pay extra for rollers.

We have been very pleased with Choice Home. We were with another company but Choice offered us a lower monthly payment and lower deductible. We have used the home warranty several times so far (A/C, Water Heater, Microwave, Dryer). All problems were resolved in a timely manner. I had a issue with a repair man so I called Choice Home and they set us up with a new repair man.

I had an issue with my dishwasher. They came right out and received a response from the insurance company within a couple of days. I didn't think that it would be such a fast response but I am grateful. I have already recommended the company to a friend.

Choice Home Warranty promptly responded to my service request. A service company called me to set up an appointment. The technician that showed up at my house was friendly and knowledgeable. He quickly diagnosed the problem and fixed it. The whole process was simple and easy from beginning to end.

The contractor that Choice sent out to fix our drain and faucet was very professional and friendly. From the knock on the door to the handshake when he left he was nothing more than professional. He went out of his way to make sure that I was happy with his work before he even thought about leaving and made sure he cleaned up.

Water heater was cool not heating very well for very long. They were fast and very nice, even suggested shortcuts to make job be faster and more productive. Guy even ran to well house and ran back to shut water off and back on!! I am very pleased with how well this went for me. Thank you!

Excellent Co. Passion Plumbing and service was very thorough with good diagnosis of my issue. Unfortunately, my bath tub jets cracking is not covered. So CHW is going to assist me with some of the cost. Thank you for the gesture, and it makes me a happy customer!!!

Called same day. Set appointment promptly. Cleared problem. Working as it should. The drains are cleared out -- all three of them and the commodes are flushing properly. Unfortunately, it appears as though they blew my electrical circuit when they plugged in their auger. No outside electrical outlet that works anymore!!!

My air conditioner stopped working right after Christmas 2016. I called Choice Home Warranty. They gave me a claim number and I waited for a contractor to call me. The tech arrived, and told me the blower motor in the furnace was bad. I have lived in my house since 2002. The blower motor is also used for the AC. He got Choice on the phone and told them because of the age of the furnace, he thought the furnace needed to be replaced.

Installed washing machine after move. Water leaked on floor. Called CHW. They assigned a tech co. Company called that afternoon, and repaired washing machine that evening. Tech said machine also needed another part and ordered it through CHW. Part is no longer available, so CHW said they will reimburse me for cost of part and installation.

I first want to say thank you to Monica claims supervisor. We had a part on our water heater that was not covered by our contract. After explaining this item to Monica she made the decision to help with the cost of the costly part. She certainly went above and beyond. What good customer service.

I was in the market looking for home warranty company. Because Choice is one of the top-rated company, I filled info out and immediately a sales person called me. He told me that he can give me a better rate than their website can. After he gave me his discounted rate, I told him that I can't commit today because I am searching a warranty company for my parents. I will have to discuss with them. He kept on asking me why I can't commit and if I am the one has the credit card. I wanted to tell him that I am searching for my parents and I have their credit card but I need their permission. He didn't even wait for me to finish my sentence, he hung up on me. I am very disappointed because I really liked the customer's review and was thinking to hire them in mind. The company might have a good service technicians but I really don't have confident in them over that rude sales person.

The gentleman that came tightened the pipe and all was good. He was professional and courteous and explained what he was going to do and what he did. He also followed up with me to make sure all was well. I would definitely recommend you.

Prompt and excellent response to the claim by Choice Home Warranty service consultant. Response time was very fast. Service technician polite and professional. Easily able to diagnose the problem with my dishwasher. The entire claim process was very easy and quick.

Our claim was handled professionally by phone and we received an email with the electrical company within minutes. The technician contacted us within an hour and set up an appointment for the next business day. The technician arrived on time and efficiently repaired our clothes dryer and thoroughly cleaned the vent as well.

I was thrilled with the repairman, Derick, for the kitchen water leak he fixed, he was very mannerly and professional. I was quite impressed with his knowledge. Also when I called for the claim, which was my first time to use my warranty, the lady was very nice and helpful.

As Mullins Electric Co., my company and employee try hard to cooperate with both sides of an issue. In this case it is Choice Home Warranty, based in Edison NJ. They have a policy that the homeowner pays $45.00 show-up fee. The homeowner graciously pays. The other side is Choice Home Warranty, they don't pay! Today was the second and last call my company will work for them.

Thanks for your service. It has saved us money! The first guy who fixed our washer from leaking left the bottom of it full of water when he left and that's when we started having problems with it shaking and sounding like an airplane. Hopefully these other people you sent will fix the problem.

Choice Home Warranty did great this time. Claim was picked up by Samawi services. They were fantastic. Responded within 24 hours, were professional, friendly, and very helpful. Fantastic work. Would use them again in a minute. Samawi and his associates diagnosed and fixed the problem within minutes. They were onsite within 4 hours of the working day; they were there when they said they would--especially important when it's a rental property.

Misleading sales and poor customer service. When shopping for a home warranty, I contacted Choice and was informed by their salesperson of the "foundation to roof all things covered" warranty. Upon trying to use the warranties for repairs, I was denied and was treated very poorly by the customer service reps. They did not try to help me solve the issue, and one supervisor in particular told me, "I have the ability to help you, but I choose not to." When I asked to speak to his supervisor, he told me he has no boss, he is in charge. Upon further investigation in talking to several subcontractors that do work for multiple home warranty companies, they said that Choice was the absolute worst to pay claims and the hardest to deal with of all the companies they worked with.

Our a/c went out and had a technician out within a day. It was hot and even hotter inside. This is the second time we have had to use our home warranty in two years and both times were positive experiences. Hoping we do not have to use it again but if we do, we know we are in great hands!

At first when the repair people came, they told me the part required was no longer available and to get back to CHW for suggestions on what to do next. My wife called CHW and was told that the breakage was due to "rough usage" and was not covered for repair. I called and spoke to a person named Russ and he asked to give him until the next day to check on it. He called me the next day and left a voicemail that he had found the part and it was being sent to our repair company. I called back and was unable to reach him but left a message that I felt he went over and above in providing great service for CHW.

With the initial phone call reporting the garbage disposal problem to the technician walking out of the house the service was excellent. The technician was prompt, courteous, professional and knew what she was doing. What more can one say, when the job is done right?

The entire experience was great... Everything happened exactly as it should. I am a very satisfied customer. Dryer is working just fine after repair. Technician was on time for appointment and was very knowledgable and courteous. Everything was clean and put in its proper place before he left.

Repair person contacted us promptly, showed up on time and did a great job. Initially thought he did not have all the parts needed for the Dryer repair. Offered to drive and get them and come back the same day. Then found he had the parts and was able to complete the job in an hour.

Ok, when the HVAC Company OWNER left my home, after diagnosing my Furnace as needing replaced, he warned me that Choice Home Warranty would try not to pay, they paid for few, and they always tried to blame "rust" as the problem, an item not covered. HVAC also wrote the work order to say it wasn't the rust (most have some rust when they get a bit older), and yet, Choice Home Warranty did exactly what he said. They didn't take the written testimony from the Company they'd sent!!! They instead decided to just not pay. Double talk and even with the BBB arbitrating, they just said no. Their best offer was a refund of premiums. I declined, for it lets them off to say I wasn't covered. I was. A Company offering a Warranty, that merely offers a refund of Premiums isn't really offering a Warranty at all, but merely under the fraud, of selling said warranty/insurance, are collecting premiums, so long as nothing goes wrong they'd have to pay for.

The repair company was prompt and courteous. Took care of the problem and explained what to do if the problem occurred again in the future. It did not take him long to fix the problem. We would recommend him and the company to friends. He arrived at the time originally set up.

My order was 1st referred to a technician who could not get the job done. I call Choice back and she was quick to refer the second technician who did the job. I will recommend this company anytime anywhere. Customer service was excellent and straight to the point.

Choice Home Warranty is better than the company I used in the past. My house is not very old and I haven't had many problems. They are always prompt in getting me help. I'm happy. I will recommend Choice Home Warranty to my friends.

I called Home Warranty and reported that our garbage disposal was shooting water all over the area under the sink. We were told to contact Minority Plumbing and Air to arrange an appointment for replacement. We called and they set and broke several appointments. Home Warranty then contacted Mr. Smith's Home Repair and they came out that same day and did a great job, cleaned up the area and was gone in less than an hour.

I called Choice on a Friday because I was up to my ankles in water in my bathtub. I received a quick response from the technician and he cleared the clog completely! Great service from the technician and from Choice.

I am so glad I got Choice Warranty. They are quick, efficient and most of all, excellent customer service. I have recommended them to my circle so many times. Thank you so much for making my life easier. I switched from American Home Warranty to them and I am glad I did.

What they say they will do upfront is not what the fine print actually says. First my garage door wouldn't open. Was told that they only covered the device that opens the door not if the door is broken. Second, my oven went out. They said they couldn't find the part so they could only pay what the part was worth... The amount they paid was way less than it took to get an oven. Next and the one that really gets me is water heater. Shows it covered in their link... however, we were told that since it's just 'leaking water and is still heating they won't cover it.' Water all over the floor... Won't hold water anymore so it can't heat water if it flows out, but they won't cover it. Never seen such a terrible, deceptive group of people. Will never recommend to anyone... ever, for anything. Read the fine print before you sign or you will be very disappointed and end up paying what you will have to pay another service company to fix your problem. This company is a total waste of money. Buyer Beware!!!

I just had the warranty for 3 weeks and my washer went out. I called CHW and spoke to someone there and they arranged a service call. I found out the washer was beyond repair so they offered me a check to purchase a new one which I did.

Very helpful in answering questions and setting up appointment with the contractor. Contractor was professional and knowledgeable of the thermostat replacement job. Gave follow-up call within 24 hrs to ensure contractor had made contact with me for an appointment. Staff was very friendly and professional.

My Jenn-Air cooktop shorted out when pasta boiled over. Choice was called and 2 different repairman (over 35 days) both said they would take the service. Neither showed up even after repeated phone calls with them, confirmations, appointments, etc. I have had no stove for over a month!! Choice told me to call my own repairman but be sure to get their authorization when he gets there. I did. He got on the line with the diagnosis (after being transferred 3 times) for repairs needed and his investigation showed that the parts are no longer available. Choice said that since it was my fault that the pot boiled over, they would not pay the claim, nor would they pay the service call of $135. Only after me having a meltdown did they graciously say they would pay half of his service call - $67.80.

Considering our HVAC claim was our first claim with the company, we are satisfied that the service provider responded quickly and professionally in addressing the issue and that Choice covered the concern - or at least most of it. Choice should also add covering the dye test on HVAC systems as it could be a win-win-win outcome for all.

Claim was promptly assigned to a service technician and the AC was repaired the same day the claim was made. Technician was very courteous and explained the problem to me. I paid my service call fee and Choice took care of the rest.

Garage door repair. The technician was very knowledgeable, courteous and early. He refaced the opener quickly. My only complaints is I needed 2 openers and had to purchase one, I needed a keypad and had to purchase that. The ones I had were not compatible with the new one. Also I have to dispose of the old openers including the 6 ft. bar and chain. I think it should have been made whole with only the service call fee. Other than that, very satisfied.

I have Choice Home Warranty insurance since 3 years ago. I am very satisfied of the service and courtesy, advising when repair of the appliance is necessary or replacement is better. I do not have any complaint. CHW warranty is number one in service.

I was extremely satisfied with the service I received and surprised of the expedient response. Choice Home Warranty returned my call within 24 hours and a pool technician was at my house the following day. Although he had to travel from Phoenix, he was right on time and had the issue resolved in less than 10 minutes. This was better than I had expected. Thank You.

My water heater has a gas leakage and with the help of our gas company, they said that the control valve is bad. This is supposed to be covered by Choice. The technician came and says that the part is not available, hence we need to replace the heater. I guess that is exactly why we buy Home Warranty (repair or replace), particularly when systems are old. Choice is offering me $155 to cover the repair costs. I did not buy this warranty to cover the repairs myself. If it cannot be repaired, it needs to be replaced. I have requested them to give me an email denying the repair/replace quoting the section of contract which says so. They will not do so and are in clear violation of the contract. I am looking to resolve this issue fairly.

Prompt response on a Saturday AM. Repairman contacted me by 9 AM and tried to walk me through troubleshooting and repairs in order to immediately restore heat (Heater would not cut on - 54F inside home; 29F outside home). Unsuccessful so he was there Sunday AM as promised and got the heat working.

My washer quit working. I called late on a Friday. Choice Home Warranty had someone working on my problem within one hour. I talked to a real service customer person. She was friendly. This is the second time I have used Choice Home Warranty and I have recommended them to family.

I have had the service for over a year. I have had two service calls. The first was my microwave oven. The problem was fixed within two weeks. The second service call was a totally different experience. I call and received a claim number and was contacted by a contract worker within a few days, this is the first contract company on this one claim. I did not go with them because they were unprofessional. They gave me a service time between 6 pm and 10 pm. That worked for me. They called the next morning around 10 am saying they were on the way. I was confused about that because that was not the agreed upon time. Well, that night they never called until I called about 8 to see when they were coming. The contractor told me that they were not able to come because obviously the only tech they had was on another service call and would not be able to come at the agreed upon date. That upset me.

My washer went bad and I contacted these guys. They sent out someone who came to repair my part 4 times and it still had the same problem. After the technician told them nothing can be done, they went on to reimburse me with a paltry 1/3 price of my product. When I questioned them about the insurance policy and why they are not covering for replacing the washer, they said this "We are issuing this reimbursement based on the national average that we calculate, and not based on the features of your washing machine. Based on this, we have come to a calculation which is $299 and this is the max we can pay you." After arguing for a long time, they said that "our policies do not let us do anything for you and we won’t replace anything and will give only the national average OF WHAT WE CALCULATE (no details were provided on how they calculate this price)."

Great customer support and having good experience with them. I would recommend to a friend and as I have been recommended by a friend also to Choice. It will be a good choice to try their service. As they have different plan coverage so can choose the one is suitable with your needs for your house and family.

I had a good response for my hot water heater. I called on Sunday to report my hot water heater was not working right. Then on Friday the technician came to my house to repair it. He was very thorough and did a good job. I was very satisfied with the service I received. Also the thing that I like is I only have to pay the service call. Thank you Choice Home Warranty for your service. Very satisfied.

We had an electrical problem with lights in kitchen not working. We made our claim to Choice in February of 2016. They had an electrician out to us in a matter of days (It was not an emergency, just one set of 4 lights not working). The electrician came out and diagnosed a bad switch. We paid our $45.00 service call fee and the electrician promised us that he would locate a similar replacement switch (it was a toggle switch with incorporated slide dimmer). We never heard back although we made several calls and left messages with the technician. Then we lost track and just lived with it.

Technician responded in a timely manner. He explained the problems and how they could be repaired. He transferred information back to Choice Home Warranty in a timely manner. An emergency with my mom came up and the technician was flexible to the emergency and everything worked out.

This was our first service call under the warranty. We were extremely pleased. The tech was on time, professionally dressed, in a company vehicle, conducted himself professionally and of course, resolved the plumbing issue. I highly recommend Choice Warranty. They did everything they committed, unlike the last warranty company we used. I would recommend.

The ceiling fan at my house went out and I called Choice Home Warranty. After I submitted my claim, I was contacted by them within 20 minutes. I called the contractor that they assigned and he was able to come fix my fan the same day. I am very pleased with the prompt response from the company and contractor.

CHW sent me info about companies/to repair my stove, after 5 referrals and no shows, I had 2 respond and come out. One attempted a repair and the 2nd seems to have it figured out and is replacing a part next week. Being patient and CHW seemed committed to helping me get it fixed. They do a good job of staying in the loop until it's worked out.

We were experiencing problems with lights and other items plugged into outlets. We were awakened by smoke detector activation. We called for service at 8 am and by 4pm service was provided and everything was back to repaired and back to normal. The electrician was courteous, efficient and answered all of our questions regarding the problem. My wife and I are very happy with Choice Home Warranty. The premium is less than our previous company, the response to service requests has been prompt, and the results have been totally to our satisfaction.

I can't say enough good things about Choice Home Warranty. First off, they are affordable. Secondly, each time I've dealt with them it's been pleasant and professional. Thirdly, every time I call they send someone out promptly and I never have issues with the people they send out. And lastly, my stovetop which is about 25 yrs old started spewing gas last week. The technician told me he didn't have parts for a stove that old so he called Choice. They didn't hesitate to offer me funds to purchase a new stove. I don't know what I would have done without this program. I will keep Choice for years to come and recommend them to all homeowners.

Still have to wait on parts. Problem still not solved. Having problem with it on and off for approximately one month. 3 visits and problem still not solved. Have to wait one more week for parts again. Getting kind of frustrated since we have to manual wash them.

I called in the morning to have my heating system repaired. By the evening I had Commercial Air came to repair the unit. I am extremely happy with Choice Home Warranty service. They also use quality service and follow up with me to make sure the problem is taken care.

I made my first call in the morning and when I call the company that was to be doing the work just a few minutes later, they already had all my information on hand and sent a technician first thing the next morning. So far I am very happy with their service.

This is our first year with Choice. They immediately responded to our three requests for repairs to our toilet and washing machine. The toilet was repaired and because cost of repairs to our washing machine exceeded the cost of a new washing machine, they send us a fair amount toward the cost of a replacement washing machine.

The customer agent name Lashaun was very professional and kind and I was impressed with her service. She solved my problem. I asked for her supervisor and I explained to my problem and told him how Lashaun appropriated addressed after calling 3 times and being transferred by another agent who was not interested in my call. And he rudely kept transferring without hearing my request.

When I contacted CHW, they quickly contacted a local plumber. The Plumber contacted me within the hour and set up an arrival time agreeable with both of our schedules. The plumber arrived within the agreed window and quickly accessed the problem and then got to work. Within a very reasonable time the problem was resolved and double checked to ensure there were no additional problems.

Put a claim to have dishwasher check due to standing water causing unpleasant odor over time. Within 24 hours a technician called to make a schedule for repair. Technician provided excellent, courteous and very knowledgeable service and advice while doing the necessary repair.

My heating was not working when I awoke. I initiated a claim online. I was called that morning by NC Mechanical and an appointment was set. They arrived late that afternoon, found the problem and fixed it. NC Mechanical was very busy that day and my technician was the Service Manager. The response was quick. The technician was good. The problem was solved. I had heat that evening.

The technician that came out was very friendly. Choice covered everything over my service call cost. Great experience! I am thankful I have this coverage. I don't know why everyone doesn't have a home warranty. With home ownership, you can rely on something breaking.

I called Choice Warranty to advise of a problem with the control panel of my dishwasher. They promptly set up a claim and provided me with the information on the company who would be handling the repair. The repair tech was polite and thorough. He advised that he would have to order a part and come back to install. The next day I was advised that the cost of the repair would be more than the unit and therefore, they would be sending me a check to cover the cost of a new dishwasher instead.

I was very pleased with the tech. He was very efficient and polite. I will always use home warranty I have. Been a member for 3 years and always had good service and the technicians were always very efficient and polite. They always clean up when they are finished and puts things back as they were when they came.

Very easy. Made the call, had someone out within a couple days. The only problem was the service tech didn't get both my claims. They had to call Choice at my house to get it. Now almost a week later I've not heard when repair work will be done on washer and dryer. They had to get a part.

I have now called Choice Home Warranty twice, they were so efficient and the service was excellent. I only waited 24 hours for the first one as it was a weekend. The second time I had my washer and dryer fixed within a day. The service was excellent. I would highly recommend CHW as a home warranty.

Bang for the buck. I have changed multiple warranties. Now I use Choice Home Warranty on all my properties. They are very prompt in customer service. They provide the best prices in my area. The coverage is also great. Now they have limited roof repairs which I have not seen with other warranty companies.

I sat over 2 weeks with no heat and ended up having to get my own tech to put in a new furnace which I paid out of pocket for. They sent out two different techs who said my furnace heat exchanger failed due to normal wear and tear but Choice changed that to say RUST caused it once they heard the age of the furnace. The first tech contacted them when I questioned the rust and they revised his report and sent out a second tech. Even though he said NO RUST-they reported he did.

I made three claims - was very unsatisfied with outcome. My heat pump went out and they paid nothing. They claimed damage was from lack of maintenance. The service man they sent told them it was not. They claimed their in house people knew better. Choice Home Warranty is a major rip off. I would give them a negative 5 star if available.

If your appliances don't work, Choice Home Warranty WON'T help you! My dryer was broken two months ago. Since it's a unique stackable small dryer, CHOICE couldn't even find the parts to repair the dryer. Instead, they gave me a check of $300 check to buy another one. The cheapest dryer that is stackable and fit into our space is at least $599. But they don't care and it didn't matter to them at all.

Excellent experiences. I have not had any issues with Choice Home Warranty over the last 3 years I have had two homes covered under their warranty. Their contract is clear and easily understandable so when you make a claim you know what is and isn't covered. I also have had great experiences with each technician that has responded to a claim made. I would recommend Choice Home Warranty.

After more than 10 years with AHS, I recently switched to Choice Home Warranty, and I am so glad I did. Quick, on time, excellent service. Most likely, I will stay with you guys for many years to come. I hope everybody with the competition switches to this great company. GREAT customer service, very polite. Just the opposite of AHS.

I have been with CW for over one year. I recently placed a claim in December and one in January for two separate problems. Both were handled the very next day. Unfortunately, I had to wait on a part to be ordered. When the part arrived, Big D was prompt in scheduling an appointment. The technician was courteous, friendly, and provided excellent service.

Upon calling CHOICE to report lack of hot water they assigned a claim number. About 4:00 pm they called me back reporting no repairman applied for the job and I could call whom I wanted and they would send me reimbursement papers. Perfect! As I had time to schedule someone the next day. The tank's elements were covered by its own warranty but CHOICE would pay the $82 labor fee. The papers were sent and I am waiting for the check to be issued soon. A quick and good result in a short time.

I have had Choice for some time now. When I called I explained to the service center the flange on my toilet had broken and asked if it was covered I was told yes and a plumbing company promptly called and made their service call. Great so far. The tech then wanted his service call money. I said, "Wait nothing has been repaired. As soon as the repair is made I will pay you." Well glad I didn't pay. The typical home warranty story it's not covered. Wait I was told it was covered by the service writer. I also called sales and was assured by 2 sales reps it would be covered. I guess you're at the mercy of who reviews your claim. Careful with Choice Home Warranty. Best ask the senior claim rep before thinking you're covered. Good luck to Choice Home Warranty policyholders.

Replacement of non-repairable clothes washer: Serviceman stated the washer would be too costly to repair. He recommended it be replaced. Choice Home Warranty agreed and forwarded a $300 check enabling me to purchase a brand new washer. We are very happy with this purchase. THANK YOU.

Called to have my A\C unit fixed. I was called the same day and received service on the date and time I chose. The technician was knowledgeable and explained the problem to me. Very proficient and fixed the A\C with no issues. Great service!!!

Contacted Bair Necessities on Saturday morning January 28, 2017 and Barry ** (Control Specialist) came out at 1:00 PM. He found the problem and came back on Sunday, January 29th and repaired the Central Heating. Since he was able to repair the unit we will not have to take time off from work.

Great experience from start to finish. Order was assigned to technician promptly, customer service was on point - great follow up. Technician arrived on time - called when he was on the way, explained the issue and resolved. Satisfied customer!

They are going to help us replace our dryer that has a cracked gas line. We had a very big scare with gas leaking into our home thru the dryer! NJNG came out and condemned the machine. Now Choice is helping us replace it.

Was told service would be provided in 72 hours (false). Warranty didn't cover regulator, didn't say that in contract. Individual who came to service won't even let me talk to warranty company. He came with no tools or parts. He also mentions that Choice was the worst home warranty company he serviced. They always seem to make customer fight to get things fixed. CHW said tech charged 287 dollars for service call and my prorated refund would be 107 dollars. Service man said he charged 140 dollars. So where did other 147 dollars go? Don't use them.

The service was excellent! I had a fast response concerning my issue. Also, the company associated with Choice Warranty was very professional! The plumber showed up on time and fixed my disposal appropriately and efficient! Very nice service and choice followed up with my service to see how my experience went.

I was very satisfied with work order for my garbage disposal. The service technician was excellent. Choice warranty staff was very courteous and professional with assisting me. He explained in details the entire process. Also I received follow up email and follow phone calls from the assigned company that was assigned to my work order .

Our stove burner went up and would not adjust or turn off. We called Choice and quickly were assigned a very reputable and qualified repair person. Upon inspection it was learned that the part necessary was no longer available nationwide. After a ten day search, the part was not available, but since we were part not 20 days into our contract we were not entitled to a replacement stove. (This exemption was never ever explained to us.) We were told we would get $75.00. (The cost of the part), Haven't gotten it yet.

We were having problems with our dishwasher continuing to run on and off and the lights not shutting off. I called you and you set us up with our repair service within one day and they set us an appointment immediately for us. They came and checked it out and I called you and explained what was going to be done and our dishwasher was fixed within a couple weeks as they had to order the part that was not working properly. We are very pleased with you thus far and hope nothing else breaks. We paid the service company and you said we would receive our check from you by the end of January. We haven't received it yet but hope to receive it in the next couple of days. Thank you so much.

The technician that was assigned to come and repair my washer was very nice and professional. He came in and fix the washer lid switch and explained to me what the problem was and said it was no problem. My washer works great and thanks for the superior service.

Technician very knowledgeable concerning our system as well as taking his time to fully explain our problem and repairing the system to optimal performance. We have recommended his company as well as Choice Home Warranty to friends and coworkers alike.

The matter was taken care of very professional and satisfying manner. The customer service were very professional when taking my claim. Customer service followed up with emails explaining step by step what to expect. My situation was resolved in a timely matter as expected.

I called to make claim. Within 24 hours I had a claim number and within two days they came to fix my dryer. Very friendly, very easy to deal with. You can't beat the customer service, very professional. Would recommend to my friends.

I paid the premiums for over a year. My washer started leaking so I called. Did a claim. The tech came and said the seal went out and leaked onto the bearings. He never took it apart. He called Choice and told them there was rust in the transmission. So they said it's not covered. I told them, "He never looked so how does he know there's rust?" So 500 for transportation plus labor they would give me 250. After 3 days of arguing I went with another company so they withdrew the 250 which more than 350 on top of that would have came out of my pocket. So why am I paying premiums and trade fee? I do not recommend Choice Home Warranty.

Technician responded immediately, was professional and knew his business, was efficient and fixed dishwasher and garbage disposal immediately. I would recommend Todd at Banks Supply highly to family and friends. He was courteous and got everything done quickly. Thank you for your help.

Choice Home Warranty always shows me professional and courteous customer service. On my last breakdown of my air conditioner they were very helpful and provided me a technician in a timely manner. I would highly recommend Choice Home Warranty for anyone and everyone who has a home to prepare for those unexpected breakdowns.

Choice Warranty, immediately, after my request issued my claim to the contractor who was able to resolve the issue the very same day! Thank you Choice Warranty, Mr. Smith's Home Repair and Sherman!! For the rapid response, great service and professional completion.

A very nice young man named Reggie came from Massey Plumbing and cleared out a blockage in the line under my Kitchen sink. He came on time and worked efficiently and effectively. I would welcome him in my home again and would recommend him to my friends and family.

I've been with CHW for a little while now and the techs are very kind and thorough and they clean up behind themselves and when I call I have no problems. They are kind and courtesy. I do and will continue to recommend CHW to others and I appreciate the techs they send out!

I had a claim for my water heater. They sent out someone very new in the business and didn't seem to know much. He analyzed what needed to be fixed. Next day I was told CHW does not cover the pressure tank. When I purchased the warranty, I was covering my water tank. Didn't know that even though the water tank is now not working, I had to pay $300 to fix the water pressure tank.

Very good service. Wish they would have had the part at the time when he came out to look at it. Called on Thursday, first available time to come out was Saturday. Had to come back on Monday to fix it. It needed a relay switch. Service man was very pleasant and got the job done. Pleased.

Garage door opener - The technician arrived at the exact minute he said he'd be here. I expected a part would need replaced, but the cost of the part was too high and the tech got authorization for replacing the whole unit. He installed the next day.

It took a while to get someone out to look at the microwave. This was the second time we had to have a repair on it. The tech called Choice and they determined the microwave needed to be replaced. We were fine with that decision and negotiated a fair replacement value. My only complaint would be the amount of time it takes to get the replacement funds. We are still waiting.

Downstairs Furnace was not heating. Vision Air Services came in, diagnosed the problem and fixed it within 30 mins. The pilot light was out due to dirty valve. It was cleaned and re-lit. They also alerted me of some potential other problems.

Every time I deal with a customer service representative it is easy and they are helpful. Even if there is something I don't agree with they are able to explain or show me their policy. Not only do I recommend this to others I have had friends sign up with this service and they love it, too.

I don't have an order number but my policy number is **. I highly recommend CHW. I have given 2 people a recommendation. Response is immediate and service has been exemplary. I have filed 4 claims and all have been taken care of in a timely manner.

I purchased a home warranty policy because a friend recommended it. We had our dryer go out last year and it cost me over $600. So, I thought this might be a good idea. My coverage began January 1st of 2017. I filed a claim on my ice-maker on my Frigidaire side by side. It was making ice just fine but the control panel on the front that allowed you to select ice type (cubed or crushed) as well as the buttons you pushed to dispense ice and water from the door stopped working.

The repair man, Long Appliance & Repair, was very prompt, efficient & pleasant to deal with. He quickly found that a micro-switch was bad, was able to supply the part & repaired the unit in a reasonable amount of time. If we have any further problems, we look forward to having him do the repair.

Heating system not maintaining flame. Technician arrived Saturday AM and diagnosed the problem. Technician found faulty circuit board and had to wait until Monday to get a replacement. He replaced the board on Monday afternoon. Would have been better if he had the part, but I can't expect him to stock all parts for variety of heating systems.

Made the call, got a call back from provider and the problem was fixed the next day. Only thing that would have made it better is, having it done the same day. Provider was fast and courteous, I would use that company again.

This was my first claim with CHW and it was a simple process to file a claim with a very quick response and resolution to the problem. The plumber was over the very next day to fix the seal under the toilet. I'm very impressed with my initial experience.

I called to report that my oven wasn't turning on. The next day we got a call from the repair company to schedule an appointment. The repairman was here that afternoon and fixed the oven and explained to us what the problem was and how he was rectifying the problem. He was very professional, knowledgeable and friendly.

I was thrilled to be able to talk to a claims rep without having to sit on hold every time I called. Very professional customer service. My service repair company was assigned within hours of my call. I am very satisfied with the customer service, the quality of service, the timeliness of service and the fact that I am able to speak to a human being rather than a machine or voicemail. Overall I have been and will continue to recommend this home warranty company to my friends and my family.

We had a problem with our furnace not heating. We called, and a tech was out the next business day. He checked out our unit, and had it running in no time. As a courtesy, he did a quick check of our other furnace to make sure it was in good shape - it was, but that gave me great peace of mind. I highly recommend Choice and their great servicers.

Really well pleased with Choice Home Warranty! This company arranged to get me a repairman very quickly and resolved the problem in a timely manner. The repairman was really knowledgeable about my machine and quickly determined what was wrong. He explained what the next step was in getting it fixed. I would recommend them if you are interested in this type of service.

Choice Home Warranty responded to my claim the same day and assigned a repair contractor. After making contact, I was given the option of an appointment that same day which I declined due to my being away, and we scheduled one for the following day. The technician was from a local business and quickly diagnosed and repaired the problem. In short, I'm very satisfied with what was my first usage of my home warranty plan.

I couldn't be happier with CHW. My water heater developed a small leak and I immediately called CHW. They took down my info and they were very polite and concerned. The rep said that my service request would be processed and I should receive a call from CHW informing me of the company assigned to my service request and then I could call and schedule an appointment. To make a long story short the Tech arrived the next morning and after a short exam the tech informed me that it did indeed have a small leak. He also informed me that he had called CHW and that there was an issue and I would have to call CHW.

The repairer contacted me before I call his company to set up time for repair. That was great! He gave me his experience of knowledge in repairing dryers. That was great! He call like I ask when coming. And know that his day was busy he came first to my house without resetting my repair day to another day. That was awesome. So, all is well with the Andrews dryer for now!

Oven Stove Cooktop - I had been noticing cold air coming through my vent a hood. I set up a request for CHW to have it checked out. The service was set up for the very next morning. As the repairmen looked it over which included climbing in the attic, it was determined that nothing within the warranty could fix it. I guess with the extreme cold weather I was just realizing air came through the house at that point. Everyone was very nice and professional. I have signed up for six years. Thanks Choice Home Warranty. I feel better knowing you're behind me.

Dryer repair - Very helpful and courteous customer service. Great csr training. Repairs were dispatched immediately. Would definitely recommend Choice Home Warranty to others. Did not experience any lengthy hold times for a csr. When repairs were not completed to my satisfaction, Choice Home Warranty was wonderful in sending another repair person to resolve the issue. Well worth the money and copayments are minimal for what you would have to pay if you did not have Choice Home Warranty or another warranty company.

I requested service to fix a leaky toilet valve. The call was placed after normal business hours. The customer service intake rep was very courteous and assured me that my request would be sent to an appropriate service vendor in my area. The next morning I was contacted by the service company who scheduled an appointment. The service tech that repaired the issue was very professional, knowledgeable and accommodating. I am very satisfied with the service and quick response orchestrated by Choice.

I purchased a homeowner's warranty with Choice Home Owners Warranty a few years ago. My air conditioning went out last week and they sent a repairman about a week after the call. The repairman stated that the air conditioning unit needed to be replaced. Choice Homeowners Warranty denied the claim because the air conditioning unit has some rust. Since all air conditioning units are placed outside and are not covered, I would assume that they all have some rust even if the unit is only a few months old. Choice Homeowners Warranty told me that I needed to bring up the policy information online and read line F9 and F11 stating the rust exclusion.

Stove was not working properly. Choice Home Warranty was quick and easy to work with, courteous, clean, and evident that they knew what they were doing. Plus it is good that they will return after 60 days if same problem occurs and you can line up more than 1 item on the same claim.

My call about my washer was answered quickly and a service man was at my home the next day. It was decided that my washer should be replaced and CHW and I agreed on a settlement. I am very satisfied with CHW.

Choice Home Warranty is very reliable. This is my second renewal with Choice. Anytime there's a issue they have come through. My stove went out within a day there was someone there to fix it. I also have had repairs on a sump pump, dishwasher. Thanks Choice Home Warranty. You really saved me a lot of money in repairs.

On this occasion, Choice did an excellent job. They responded quickly to my claim with a contractor's phone number. The contractor arrived within the specified time frame. He was very professional and courteous. This has not been my experience for 2 different claims at another property. I was pleasantly surprised.

I was very pleasantly surprised at the speed and efficiency that the repair was taken care of. The request for service was made on a national holiday and the repair was taken care of the next morning. A job well done. I will continue to recommend Choice Warranty to anyone who asks for advice on home repair and appliance services.