Choice Home Warranty Reviews

Thermostat stopped over the weekend and then late Friday night my toilet started leaking and I am a woman in a wheelchair who is paralyzed and cannot afford to risk falling and when I called this morning not expecting the way I was treated and dealt with so very quickly and the companies that did come out to do the work (Sparkles Air and Emergency Plumbing) were fantastic. I bought this warranty due to my condition and just as a matter of fact in case I needed help and Choice was there and the companies sent to me were great. Thank you all so very much.

Slight delay in finding a qualified service. Excellent service after getting part replacement approval.

I have now used Choice Home Warranty for two separate issues and have found them to be very professional. Filing a claim is as easy as a click or phone call and CHW takes it from there. Both contractors were friendly and professional and the repairs were completed promptly. I have highly recommended CHW to my friends and family.

My order was placed on Saturday, because of the memorial day weekend did not get service until Monday. After a little miscommunication, a repair person arrived and took care of my problem.

My dishwasher was not draining and the dispatched contractor said he wasn't able to repair. Choice Warranty is reimbursing me $180 towards a new dishwasher. It will not cover even half of the cost but it's better than nothing. The contractor has been enlisted for two different claims and was both times rude and very reluctant to repair. The dryer is still not working properly and the dishwasher might not have needed replacement but Choice have been kind enough to ban him from any further claim calls from me.

Excellent job. Very timely and proficient.

Excellent fast service. Put a request online and spoke to an actual contractor within the hour. Was able to get an appointment for the very next day. Technician was prompt and very knowledgeable. Overall great experience.

My experience has been absolutely worthless with what I was misled to believe in regards to home repair coverage offered. First the monthly fee and service call fees I was quoted to sign up were incorrect. We had some basic home repairs needed, and when I called it was stated that they wouldn't be covered. I went back through the materials sent to me and everything we needed completed was not covered. As a matter of fact there is more things not covered than covered by them. We used it once for our dryer and to this day it still doesn't run effectively. So much for a new replacement. The times I've called it has taken over 15 minutes to talk to a human being. Again I'm thoroughly displeased with Choice Home Warranty and would not recommend them to anyone.

I live in a condo where the water heater is below the a/c. I thought I had a problem with the water heater but when the technicians arrived (Claim #** - 4 LEAF PLUMBING who was GREAT), they discovered it was actually the a/c. CHW sent another technician and they identified the issues and helped me work through them. Appreciate the extra help very much. My contract number is **. I am buying another house in the area and will be selecting CHW for my warranty provider.

I called CHW when the motor on my swimming pool filter pump wouldn't start. The person taking my call was courteous and explained the process to me. An e-mail confirming my work request was received and I contacted the service recommended to me by CHW. The motor was repaired promptly. I paid my $60 service fee. To replace and install a new pump would have cost $1200. So I am very happy I had CHW on my side.

Service was prompt and technicians were professional and appeared competent. Repair was executed in a very timely manner.

Turns out the circuit breaker for the AC unit had been tripped. Possibly due to lightning. Tech was timely, courteous, and professional. He checked the unit to confirm the unit was operating properly.

Had trouble with garage door. Called Choice, no trouble, sent tech out. Next day, tech fixed problem in a quick and neatly manner. Very happy. Thank you.

We returned home Wednesday night to find our ac thermostat blank and no ac. I immediately called the 1-800 no. for Choice Home Warranty for the first time since I had joined back in Sept. The gentleman assured me someone would be able to contact me by 8:30 the next morning. As I was hanging up I checked my emails as he said to, and got the info to call company that would be coming out. Thursday morning at 8:30 I contacted the company and the very pleasant lady already knew I was going to call and told me she would call her tech and call me right back. That's she did and our technician arrived about 1:30 p.m. and my ac was repaired and running cool air within 45 minutes!! All for just $60. Thank you Choice Home Warranty! Quick, efficient service! Technician was knowledgeable and friendly. Great service! Great company!

First time my both garage door been fixed in one time.

Fast, friendly and efficient.

Technician fixed the washer on 2 occasions for the same problem. It broke again a couple days later and technician said he was booked solid and could not come out soon enough to fix it again. Called Choice warranty and they assigned another technician within the hour. New technician diagnosed the washer problem would be more expensive to fix than replace. Choice warranty then offered owner a full replacement of the washer. Such excellent service and excellent turnaround! Definitely worth the money invested buying the warranty. Warranty cost and service call fees are definitely one of the lowest prices, if not the lowest! Highly recommend this company! I'm a happy and very satisfied customer.

Outside unit was not coming on. Called Wednesday night and got a claim number. Had an service call lined up Thursday morning. They came early Thursday afternoon and got the unit running. We were back to a cool house by 2:00. This was a good experience all around.

Placed service call on Late Weds night. Service tech called me Thurs morning 9am and said he would be here 9am Friday. He showed up early. That works for us. He was an hvac repair guy. They do not send a pool repair tech out. He drove over 1 1/2 hrs to get to me. He tells me there must be a clog somewhere along my pool line and that he is only an hvac guy not a pool specialist. Cannot figure out what the problem is. Left with the issue unresolved and suggested I call a pool guy. Really! Why didn't Choice send out a pool repair person in the first place. Cause I don't believe that have one.

I have tried other companies for a home warranty and came back to Choice. Choice Home Warranty offers better service, better contractors and better prices than their competitors. I am staying with Choice!

Service was fast and the techs were very professional.

Choice Home Warranty is very efficient. I made a claim and got assigned to a technician, unbelievable Electrical Services LLC who came out and fixed the outlets. I have been referring people to Choice Home Warranty and will continue to. Very affordable too.

My refrigerator stopped working on a Friday night and I placed a call to Choice on Saturday morning. I received the name of a repairman and was able to get to me until Monday. Choice was very professional and prompt and the service man was excellent. The refrigerator was fixed for a nominal fee as described. This was the first time I used Choice and it was a positive experience.

Yesterday, 5/26/16, was the first time that I had to file claim. Choice treated me with respect and got on the situation right away. The company they recommended, Air Source One, serviceman, Steve, was very honest and polite. I would recommend Choice to use them all the time for air conditioning.

Service was excellent. Good experience. The initial call in was handled politely and efficiently. Contact regarding the upcoming service call was timely and accurate. I was pleased with the whole process.

Unfortunately, I've had to make two claims this year. Each time, the CHW Team was very responsive. Within 24 hrs, I was contacted by a local repair org. to schedule an inspection and begin the repair process. CHW staff have always been very easy to work with and very respectful of my needs. I am completely satisfied with CHW and will definitely renew my home warranty policy with them when due.

I'm so glad I'm a customer of Choice Warranty. I get prompt service and everyone is so friendly.

Late in the afternoon. Broken water line. Water to the home had to be shut off completely. No water = emergency situation! CHW responded quickly, and the repair guys - American Pride Plumbing LLC - were in immediate communication and came to our rescue the next day. Given all the circumstances, we could not have asked for a better response and repair!

My 20 year old washing machine stopped working. Someone came to look at it on a timely basis. When the parts were no longer available, Choice sent me a check for what they said was market value.

Choice Home Warranty was very responsive. We had an appoint with a service technician in a reasonable time frame. The technician was knowledgeable and professional. My time on hold when I had to contact them regarding a replacement washer was a little long but not unacceptable. Overall I am very satisfied with the service.

Had a refrigerator down and contacted CHW. Prompt response from CHW as well as the service technician. Resolved the issue as promised without any delay/glitch. Thank you to the technician (He was truly professional/experienced in his trade) as well as CHW.

Customer service rep was very easy to talk to and clear.

I had changed my phone number and called to change my contact info for a claim & the rep was extremely helpful with doing this as well as reset my request. I was immediately sent new information in an email for the contractor. These people were also extremely nice & went out of their way to set an appointment with us. The contractor arrived on time and quickly made the repair. I tell EVERYONE about CHW anyway, and now I boast about ConstruXX too. You all are just the best!

I bought this warranty for the first time, and so far had made 3 calls for issues. All of them were resolved on time. CHW is fair in resolving claims and has a good network of repair companies. They are easy to contact through email. In 2 of my 3 issues, they repaired the problem with the appliances. In 1 case, they sent me a check for the appliance since it couldn't be repaired.

Called in for reimbursement on ceiling fan installation. All was well. Everything went smoothly. People were friendly and worked fast. Excellent job.

This was our first time using our home warranty and I was thoroughly impressed. The first representative I spoke with was extremely pleasant and helpful. Each time I called, the reps were helpful, patient and didn't have a problem trying to get my problem resolved for me as quickly as possible. When I told them I had experienced a communication issue with the company they assigned, the rep went above and beyond to correct the problem and I really appreciated that.

Choice Home Warranty responded to my claim quickly and I had service scheduled within a day. The problem with the appliance continued and they sent service out again to fix the issue. The issue could not be resolved so Choice Home Warranty replaced the appliance.

Mercedes was very knowledgeable and helpful. She has a friendly personality and likes to help people. She was sincere and genuinely ready to help in any way she could to help her client. Thank you.

Cornerstone plumbing was sent out by Choice Home Warranty and did a great job.

Choice answered my call with a response of getting a call within 24 hrs. They gave me the name of the company that would be calling me. That company did call and scheduled the work to be done.

I've had the most pleasant and professional technicians and customer service team while dealing with Choice Home Warranty. The technicians were knowledgeable and helpful. The customer service team was quick and fair. I'm confident I will keep my warranty with Choice! They far surpass other warranty companies I've dealt with in the past and the affordable trade call fee doesn't hurt my pockets either!

I was very satisfied with my experience. Within minutes of calling in my claim I had a call from my service man. The A/C man was here by 1 pm - had my unit cooling within minutes. The service man for the dishwasher came while the A/C guy was still here. He determined that it would too costly to replace the timer and said CHW would call me with a quote. They called, said would issue me a check. I was disappointed with amount offered because today you can't get a new dishwasher for less than $180.00. I will use this check for a payment on new one. This does give me some concern if something major happens to my A/C. Will CHW short me on this also.

I would thank Highland Lakes a/c and heat, they did a wonderful job in repairing my a/c. They acted very professional in their dealings with my wife, me and my house! I would use them again!!

The service was timely. The technician worked the issue, and, unfortunately had to be recalled. However, he knew what the issue was, and, made the final repairs very quickly. I have not had a chance to use the unit as of yet, but, am confident in that the technician was very knowledgeable.

Unfortunately, if you NEED service after the initial $45 service call - Be CAREFUL. If you have an a/c problem or if your refrigerator craps out - they will DRAG their feet to get to you by one of their "claims specialists" so they don't have to put any money out of pocket. I have tried for 3 days to get their "claims representative" on the line to tell me what they will and won't cover. In the past, they have denied my a/c issues until I put up a big fight and read back to them their policies regarding coverage. Now I am dealing with a refrigerator that has decided to crap out after 5 years - tenants are without a refrigerator for 7 days now, since the initial $45 service call. Still can't reach their "claim specialist" to find out IF they will cover the repair of a new compressor or not. Will write again with the final outcome.

Great service. My claim on my washing machine was handled quickly. A repairman came out and evaluated the situation. When it was determined that our unit could not be repaired we negotiated a settlement with CHW to purchase a new one. Thank you so much for your prompt resolution.

My technician was so knowledgeable and thorough. He had to buy a few materials but I feel very secure in his repair.

I was scared when I choose Choice as my home warranty but their prices for my plan was great and took a gamble but here we go I had an issue with a leaky bathtub which form a minor flood in basement so I call Choice Warranty. They gave me a claim number got a phone call from local plumber in 15 minutes. It was a Sunday and Plumber advice me - he will see me Monday morning first call 8 am so plumber shows up - great guy, fixed my problem, and now all is good. Thank You Choice Home Warranty and your Plumber.

Great service with quality services were given. Choice services are easily assessed. Employees are very professional. All services are very prompt. Follow up to see whether or not services are done properly. If customer is not satisfied. The company will return to get correct. I have been very satisfied with Choice.

I registered on the Choice Home Warranty cuz I was shopping for home warranty. As soon as I put my information someone called me a quote. When I got the quotes I told them I will get back to them cuz I'm still shopping. As soon as I said that, the agent became rude telling me why I wasted his time and hang up on me. A few hours later another agent called and I told him I'm interested in their plan but I'm still shopping, same reaction and hang up. Now every single day, I got like 3 or 4 call from them which I don't pick up no more till today. I've decided to talk to them and tell them when I'm ready I call them. Same reaction, he hang up on me. I don't know how they got that 5 stars with that customers service. You can have a great services but bad customer services not a good grade.

In Arizona, we take air conditioning seriously. Without a functioning unit your home is nearly uninhabitable. My a/c went out on a Thursday, I place a repair call late that afternoon. The techs from Just Better Air arrived at exactly the time promised and had my unit working within an hour. I am very impressed.

I reported my ac one evening, the next day I had a call from a gentleman & he was very courteous & took care of our problem the following day. Very happy with the service & it took no time at all & glad he got this ready for the summer.

I called to report the issue. The claim was submitted promptly and I was emailed with the technician phone #. I called, scheduled an appt for the next day. They came out and diagnosed the problem, reported back to CHW, and I followed up and scheduled another date for the technician to come out to replace the motor. Did not fix the blower at the time, had to call in again but that will be replace as well as I have and pay for additional coverage for my pool and spa. So far no complaints. I am new to this company. I left another provider because of issues. I recently purchased this home and inherited the previous warranty provider and my first claim was a disaster. So good WORK Choice, I am happy I made the switch so far.

My spa was leaking, the heater was not working. The Tech found the correct pump, found the correct heating element and installed the items. This took some time because the spa was not a name brand. He tested it and everything worked great. The Tech was very nice and informative. All is working well now. Thanks!

I was mislead from the very beginning with this company. I had a great experience with another company, but bought a 5 year policy with Choice. Unlike the other company which contacted a service representative for me (who in turn called me promptly), Choice emailed me a phone number and told me to call to schedule. The serviceman was excellent & communicated with Choice about my claim. Choice then offered me an extremely low amount to assist with the replacement of my appliance. I attempted to negotiate with them, they came back with an amount that was still not acceptable.

They sent out a repair guy right away to fix problem. Thumbs up.

I am 77 years old and in all those years I have never had a more courteous, professional worker as Brian with Zoom Mechanical. At each step of the way, he took time to explain how the job was going. He was very neat, clean and well spoken. Next time I need your services I hope I will get Brian. Please tell his boss to give him a nice pay raise.

This service was much better than last time. The Reds did came and he did not know what is going on. Did not fix the problem. This time I had the same problem with my AC. The young guy came and he knows what is broken in a second. He did fix the problem in less than 30 min. Really professional services.

I love the fact that I could enter my claim online any time of the day or night. I received a call from the technician in less than an hour of placing my claim and they were at my house to look at my air conditioner within 3 hours of the claim. A part had to be ordered which delayed the repair by a couple of days, but that's understandable. Great service and we have cool air upstairs once again!

Fast, honest, reliable service... highly recommended.

James from JB Services was my technician that came and fixed my dryer and I am very satisfied with his work. He was very friendly. He worked around my schedule to make the time convenient for me. Overall he is a great technician. Will recommend JB.

I have received the worse home warranty experience from Choice Home Warranty ever. Signed up with them about a year ago in August 2015 and paid my policy premium upfront in full. My very first claim submitted for my garage door opener was rejected on the grounds that they do not cover the wireless receiver unit. Second claim was submitted about 6 months after that for both my microwave and cooktop burner. After waiting an entire week and paying 2 separate deductibles to the service Tech for the service call and trying to get some answers from Choice Warranty (dealing with very long telephone call wait times averaging 40-50 min each time to speak with their service Rep), they came back and rejected both claims on some flimsy grounds that the technician noted that cooktop burner had some corrosion.

When we first decided to take on Choice Warranty, it was on a decision to cut back on finances. My Mother is 85 years old and owns 2 homes. I own 1. The salesman was really excited to have 3 properties and charged us such a nice price for 3 homes if we paid in full for 1 year. We had to make a quick decision. We asked him questions like, "This is to good to be true, whats the catch? Are you sure it covers everything?" He responded yes. He was adamant and said, "Listen, we cover a lot more than other companies". We trusted him and went with Choice Warranty. Since then Property #1 the Bathroom was not flushing with pressure. I called, the customer service rep was a flamboyant over the top representative. And said, "We don't cover low pressure." I asked him to please connect me to a supervisor. And while typing he said, "I am supervisor"... I was just completely defeated. What to do?

I sued Choice Home Warranty 2 times in Florida. They were served and I got a Judgment each time for $5000.00 each case plus court costs and fees. Choice hired an attorney to try and get me to reduce it and settle and I refused. Choice is not paying the judgments and is only delaying things because New Jersey has them under an Order of compliance with a State paid person to oversee their operations. New Jersey's court judgment was over $700,000.00 to be paid back to consumers. I have my judgment, and choice will not pay, all the while the Owner Victor Mandalawi takes home a check for $3.7 million dollars per year. The company is a sham, a scam and should not be in business.

This company is great. I would recommend CHW to anyone who is looking for home warranty company. The customer service is amazing. When you call to make a claim it's processed quick and the same day the contractors contacts you to schedule an appointment and CHW also checks with you to make sure that contractor is working with you. Five stars Choice Home Warranty.

Dryer tub bearings were worn out. Technician identified problem and repaired it. I was very pleased with service provided. I am very pleased with the companies that provide service to choice customers. Thanks!

Everything went smoothly except the customer service girl at Choice. Was very vague as to my coverage and that always seems to be the case. It's very unnerving!

Great customer service. They were on top of their game and I would recommend them to my family and friends.

Whereas the experience with CHW was great, I was so disappointed with the staff of the contractor prior to their coming to my house for the repairs. I spoke with a male at 8:30 a.m. and a female staff at 9:10 a.m. and they were very rude.

Made a couple calls in regards to this claim and then I finally got Mercedes. Oh! My God! Awesome, professional, caring, truly understands the meaning of customer service. I give this girl a 10 and five gold stars.

We filed a claim on 3/24/16. The oven quit working and we were told a repairman would contact us within a couple of days. A company called and said they were too far away to service the oven since they were about an hour away so he said he notified Choice Home Warranty. They contacted another appliance company a few days later and Parker Appliance came out and looked at the oven. They determined it needed a new control board.

Your vendor did an amazing job. Professional and friendly. Thanks.

First claim - denied. Full stop. Suspiciously sounds like you're looking for reasons NOT to settle. Was told I hadn't maintained my AC system, despite a full maintenance activity done just last month! Moved from American Home Shield a good few months ago. Looks like another move is imminent for all my properties. Very disappointing Choice Home Warranty!

The repairmen from GreenTec HVAC/R were very nice and professional. They called when they were running late and let us know they would be here as soon as possible. They fixed the issue in a short time. I would recommend them for future issues.

Choice Warranty solved our issues quickly. We called Thursday about our AC upstairs not working. They told us how long it would take. The repair company called the same day and the gentleman came the next day, at the time he was supposed to be here. He worked, had the part, and fixed our AC. He serviced the AC also. My husband asked if he went to the attic to do something there, but he did not. I do have his information. Thank you.

I have never had problems and am happy with prompt service and courtesy. Just really disappointed in the person they sent to fix my oven door.

The plumber company was affordable. Plumbing representative did an excellent job. We are very pleased with the service he provided.

As a person who has had a home warranty since 2007, I can honestly say that Choice is the best and most affordable out there. My service call was quick and easy. The operator on the phone was super nice. The contractor returned my call in less than 20 minutes of me placing the work order. I am so happy that I switched to Choice Home Warranty.

The company who showed up did a great job and I was informed by the technician what the problem was. He did not have the part on him and had to come back the next day and fix it as he promised.

A blower on our air-conditioning went out. Choice was quick to respond. However their selection of vendor in our area is extremely poor. Simple Air Solutions called and used an excuse that they never received our repeat phone calls asking for status... We went one week without AC in Texas in June. After 17 minutes on hold I was able to talk to supervisor from Choice but the good news is she was able to give me money towards a blower and I was able to use my own air-conditioning person who will get the job done in 72 hours. I will still be out $200 but at least have air-conditioning.

Plumber contractor was very competent and knowledgeable.

The representative went above and beyond what was expected when it came to the repair of my dryer. I was very pleased with the outcome of my claim.

The service I received for my plumbing problem was the best I have had in many years. The plumber was polite, knowledgeable & very clean. The job was done well & he answered all questions. He also cleaned up everything perfectly.

I made a GREAT decision buying a Home Warranty with CHW. Called in my problem, American Veteran Garage called me to set up an appt. The technician was fast, friendly, and did a great job fixing my door. Very easy transaction, saved me $$$... Thanks much CHW.

My claim was handled promptly and a repair person called the very day I submitted the claim. He was able to give me an appointment the next day. He arrived promptly and assessed the problem. He was very pleasant and knowledgeable. A part had to be ordered and I am waiting for delivery and another appointment. I was more than pleased how everything was handled.

Had problems with my unit, had to go the weekend without air, but when they did get someone out to my resident, I was very pleased with the service provided.

My plumber was very friendly and quick. I enjoyed the conversation as he taught me a lot on how to maintain my sink and check for leaks. Awesome job!!!

The responding company was Total Climate Control. They were timely and very knowledgeable. They diagnosed the problem within minutes and made the necessary repairs required.

The plumber was confident, check different parts and he knew within ten minutes what the problem was. Took the part apart, fixed it and put it back. He was nice and very personable. Thank you.

Upon returning from summer vacation we found we had no hot water. We called Choice. Service man was prompt but it went downhill from there. Water heater was dripping but I was told where it dripped from inside heater was not covered. I was quoted $850 and had to pay $45.00 service call. I read my contract and listened to their TV ad and they say water heaters are warranted. Not so. I had my maintenance man replace it for $150.00 and I bought a heater from Home Depot for $350.00. Total ripoff. I should have stayed with my old warranty company.

This past Saturday our air conditioning went out at about 9:00 AM. Contacted Choice Home Warranty and they were very quick to respond and had a technician at our house in less than two hours. The repair only took about 30 minutes and we were cooling off again. The service was much better than I expected given the fact it was the weekend and a hot one here in Las Vegas.

The service for my claim was quick and courteous. Within 10 minutes I had a confirmation and contact number for repair service. The AC company I called arrived the next day with a repair and analysis on-site. The service, repair, and completion of the job exceeded my expectations. This was the first time I used my warranty after three years of contract. I was very impressed with Choice.

Haven't had a single problem with any claims. Everything went quickly and job was done really quick. Service techs were great at the job at hand. Cleaned up after the job. They asked questions so things got done right the first time.

Service was professional and timely. I was very happy with how efficiently the work was done.

Very kind and efficient.

I had a problem with my garage door opener and my refrigerator within days of each other. I went online, submitted my problem and within 24 hours had an appointment for a technician to come out. Items were repaired and I am satisfied with the service I received!

I was very satisfied with my last order regarding the plumbing.

The plumber sent by Choice Home Warranty arrived on time and took care of the drain problem. We have no criticisms. This is our second claim filed with CHW. We have had home warranties from other providers at past residences and none have performed as well as Choice Home Warranty. We are very satisfied and will continue with them in the future.

Every time I have needed a repair the technicians have been amazing. They have been friendly and knowledgeable in their field of expertise. Keep up the great work.

I changed our home warranty coverage a couple of months ago to Choice Home Warranty from another nationally known company. Although I lost some coverages, the price differences between the two overwhelmingly supported the move. This is the second claim we've had. This one was flawless. I heard from the contractor within one hour, they were out the next day, and we paid nothing (except our service fee) for this visit. The one thing I didn't know and want to be sure that everyone else knows is that if you don't hear back from a contractor in the time CHW tells you should, be sure to contact CHW. The first time, for some reason, no one picked up our claim, and it took longer than expected. Now I know how their service works, and it was flawless the second time. If you currently have another company or are looking for a home warranty company, CHW is worth a look.

Choice Home took care of my plumbing problem immediately. The work was done in a flash by a competent and courteous technician. I highly recommend Choice Home to all my friends!!!❤️

When a claim is made, I almost immediately receive confirmation that it was processed. In instance of a recall, the reopening of the claim took minutes and appointment scheduled for the next day.

My pool motor went out. Choice acted fast and sent their tech within a few days. Our pump was replaced and the pool did not miss a beat. We are happy we went with Choice, a worry fee way to deal with being a homeowner. It is worth the peace of mind for a very little price.

I was told my dishwasher has a broken tub, which was not done by me. The warranty does not have this in its exclusions under dishwasher. It did mention gasket, which is also a problem probably caused by the broken tub. I am disputing the rejection of my claim. I am very dissatisfied with how my call was received. The lady was quite rude. I will be reporting this to the Better Business Bureau.

I put the claim in. The next day the appointment was scheduled. The electrician showed up earlier than the time scheduled which was great. He diagnosed the problems. The next day was back with the parts and the repairs were made. That all worked out great! Thank you.

Services was great.

Quick call backs, excellent service. Although service call is not finished yet, response was fast and diagnosis was accurate and on point. Will finish up in a few days after Choice authorization is complete.

I have rental property, and I was informed by the realtors that the tenants did not have lights in the two bathrooms and in the master bedroom. I called Choice Warranty and within 24 hours there was an individual at the house repairing the problem. I spoke with him the next day and he informed me of what the problem was and made some suggestions of what I may need to do in order to see that it doesn't happen again. The circuit breaker needs to be upgraded. I am following through with the suggestion and in the future I will continue to use Choice Warranty because the people really care about what they do and the electricians who come out really "Know their job". My tenants are happy and so am I.

Efficient, polite service. Easy access to customer service with fast turn around.

One of my air conditioning unit's motor went rogue. I called up Choice and filed a claim and by next morning, I had got the motor repaired. Couldn't have been happier by the customer service.

We have had a policy with them for 2 years now because our AC was covered with their policy by the former owners of the house we bought. They have "band aided" this unit twice before, until it went out a third time and they sent a repairman again. He told us we really needed a new unit badly, but he wasn't allowed to say so by Choice Home. They denied our claim altogether because of rust on the unit, a unit that has been in their care for the past 2 years. The freon had been leaking, last time, which obviously didn't get fixed properly.

A/C stop working, create a claim. Contacted a contractor and this contractor and Choice Home Warranty (CHW) technical people talked to each other and after questioning back and forth the reason for the unit to go bad was due to the age (11 yrs) but for CHW was for lack of maintenance. I have done maintenance on the unit but CHW from another state can see that the unit was not maintain (how). Then they declined the service and only offered me $300 - kind of the same they offered me when the dryer stop working. I can see this company is a bad faith business company and should be stopped. Now I called to cancel my contract and guess what? It needs to be accepted by the company. What do you think? Are they going to approve it??? Really??? BAD COMPANY. DO NOT BUY WARRANTY WITH CHOICE HOME WARRANTY!!!

The air quit working on a hot spring night. It was 88 degrees in the house. St. Clairs Custom Air showed up bright and early Sunday morning and repaired it within no time.

This company comprises of lies, cheats and total BS artists. After paying a premium for a year now I finally needed their service, but that's when the games began. 3 days after I placed a claim they are telling me they are still looking for a service provider for my dishwasher. Still looking? There are hundreds of them in the yellow pages but it's obvious they don't pay the going rate on Long Island, NY. Unfortunately they couldn't care less and their phone associates are unquestionably trained to continue with the lies. This company is a SCAM.

On Sunday night we lost heat, called CHW & expected to get service on Monday. To our surprise technician showed up in half hour. We got the heat & got saved from cold freezing night. Thank you CHW.

My washer was leaking. They had Sears come out. He said it's going to be too much to repair it so as any other warranty company they are going to replace the washer and usually they repairman delivers the item that they replaced. Well that is not what happened. They send me a check for what they thought would be a fair replacement value and I would have to do the looking and purchase the washer. This should be the warranty company's responsibility. Not happy. My other warranty company would purchase the item to be replaced and deliver it. Not sure I want to continue with Choice.

Unit was completely down -- not working at all. Was repaired very satisfactorily. Was repaired in time to complete the cooling days, and in time to switch over to the heating cycle. Very happy with service.

After repairman came, I had to leave town. He ordered a part and I called when I returned. Another repairman came and recommended a new board. He was right and it is working well now. I can recommend Choice to others.

The electrician was very knowledgeable and helpful.

This company is a joke. I have filed three claims and all have been denied. This last claim was on my air conditioning. Technician reported that the condenser and evaporator needed to be replaced. They denied the claim saying that my 20-year old ac was not covered due to poor maintenance, does an ac last 20+ years if it has been poorly maintained??? No!! This home warranty is a scam!

I have used my home warranty twice since February of this year... On both occasions the time between the request for service and the actual resolution of the problem was less than 24 hours!!! Outstanding!!!

My dishwasher was evaluated by a technician a few days after I submitted claim. It was determined it could not be repaired. I was issued a check for a fair cost of the dishwasher. Only complaint was that it took a while to receive the check.

My experience with the claim process was excellent. My washing machine could not be repaired. I was offered a fair replacement amount of $300. To be honest I was waiting to see how my claim was going to be handled. If the experience was unacceptable my plan was to switch to American Home Shield. I will not be doing that since my claim was handled quickly & fairly.

We called because our washing machine was leaking. Choice assigned a repair company, who contacted us immediately to assess the problem. When the problem was found, Choice called us to say they would fix the problem or, if we preferred, since our washer was 19 years old, they would give us $175 towards a new washer. We chose to buy a new washer; and when the salesman at the store tried to talk us into an extended warranty, my husband gladly responded that we didn't need it. We have wonderful coverage through Choice Home Warranty. Thank you for your service.

I made the claim on a Saturday night and they called with service provider information on Monday morning. Air conditioner was fixed on Tuesday afternoon.

I was amazed how soon they came out to fix the problem. The repairman was very nice and knew exactly what was the problem.

Service was fast and done right.

The company was quick to respond. Someone was sent out the same day and it was fixed. But I did request that someone be sent to look at water heater and that was never mentioned. The repairman said the AC had a leak and I had to pay for leak repair because it was not covered. He also said that the AC may last another year because the part that was going out could not be repaired. The company never responded to that.

I was very pleased with how fast this was taken care of. The roofing company contact was very nice and professional. It was done very quickly and without any hassle.

My stove top was broken and was repaired in a timely manner.

The Choice staff were pleasant and helpful. I was contacted by the contractor within an hour and they were at my home the next morning. The technician was very helpful and I haven't had a problem since. Thanks.

The individual come on time, knew right away what the problem was, and had it repair in an hour or so. Also adjusted all that was necessary.

On April 30 2016 I filed a claim about the A/C unit not cooling enough. The Choice Home Warranty sent an email to contact the technician. The technician came on May 02 2016 and I paid $60, diagnosed the A/C unit. Took some pictures and said, "I will call you once I hear from Choice Home Warranty Company." On May 04 2016 I got a call from Choice Home Warranty that my claim was denied stating it was not covered due to rust. I was confused and came home to see what technician wrote on the report. The technician wrote exactly, “Checked the system out, found low on charge for upstairs air handler unit. Ran a leak test, found leaking evaporator coil. Need to be replaced."

We have had Choice Home Warranty for 2 years and never filed a claim. The reason we went with Choice was their motto, "Old things wear out. Nothing lasts forever. Choice gives you a peace of mind." Well, they have made me lose my mind! Our AC went out on Monday. Today is Saturday. They sent a man to my house to figure out what was wrong and he came to a conclusion that a surge protector failed and blew the motor. Choice was to review his findings and call us the next morning. They never called so we called them. After being on hold for 45 mins we were informed that they can't help us because we were 3 lbs low and freon and our coils were rusty. False! The technician didn't even check freon levels. We called him and he said, "No sir, my report stated electrical only and that I didn't even check freon levels."

Did a great job fixing the furnace.

Fixing my tenant's oven. Everything went well and on time.

Very quick response to request for microwave repair. Unfortunately cost of repair too high. Replacement check not sufficient to replace model with same features but was able to find similar model. All told, good experience.

Eli took plenty of time with me through e-mail and phone contact. He was very thorough with his information and answered all the questions I had. He also took the time to find every discount and deal available to me! We have been with another Home Warranty company for many years and their rates have steadily increased. Despite the rate increase it has been a difficult decision to leave them because their communication, service and attention to detail has always been amazing. Choice Home Warranty is so much more affordable... almost too good to be true! Eli has assured me that Choice Home Warranty will be there for us. If his customer service is any indication of the communication, service and attention to detail of Choice Home Warranty, then there is no doubt we will become customers for Life! Thank you Eli!!!

Refrigerator was repaired timely and efficiently. Technician was knowledgeable and courteous.

Everything was easy! All I did was call and they set me up with someone to fix my garbage disposal and were there the very next day. Our guy Scott from Sump Pump King made sure our claim was approved before he started to work and within 5 minutes it was approved, and I had a new garbage disposal and only had to pay my service fee. I definitely recommend getting a Choice Home warranty!

Made a call on March 22nd 2016 for washing machine. Now over a month and still not fixed yet. Called and had to be on hold 23 minutes for someone to pick up. The companies that they use are very slow. I have 3 homes with Choice Home Warranty and to me this is bad service. I really disappointed in the way they do things.

My a/c quit. I called Choice; repaired unit quickly. Happy customer!!!

The English Property Maintenance Co LLC did great job. I found him very experienced and highly professional.

Fast and outstanding job.

Company refused to replace air conditioner coil because of some rust and corrosion. These units sit outside. Of course they are going to have some rust and corrosion. They would not pay for the leak detection required to find where the unit was leaking from. I had to pay that out of pocket. I see that after reading the fine print on the policy that these things are not covered, but what is the point of paying for the peace of mind to have your appliance covered, when the fine print excludes all the repairs? I DO NOT RECOMMEND THIS COMPANY!

Have had Choice Warranty coverage for about a year, but this is the first time to use their service for a microwave repair. Called on a Tuesday morning. In a couple of hours I was provided a service agent to assist with the problem. By Wednesday afternoon the microwave was repaired! Customer service rep was very professional, courteous, and helpful. Follow-up by the company to ensure everything was taken care of was great. Impressive!! Thank you Choice Warranty and based on this experience would certainly recommend to others!

Air conditioner repair-- not cooling house. I was very, very pleased with the timing and manner in which Choice Home Warranty set up the company and timing for my appointment with the local contractor. The local contractor, Expert AC, was also terrific. They responded promptly, reviewed the problem, promptly secured a new fan and motor, and replaced the old fan and motor and, had the a/c working well. Everything was completed within 24 hours and both Choice Warranty and Expert AC deserve many kudos regarding the way in which I was serviced as a customer. Thank you immensely.

Choice Home Warranty was real punctual in setting up a company to come and detect our problem with the repair of our air conditioner. The company sent was not real punctual in getting out to do the repair. Did not seem quite right that a leak test that was required to determine what needed to be done was not covered by the warranty. Once the leak test was done the warranty company got back to the repair company promptly and got the repair done as recommended by the warranty company. All seems well now.

As promised after I made the initial call for AC repair I received the technician's name and number and contacted him for an appointment. He responded within 4 hours and the repair was completed within 48 hours. The technician arrived on time, was courteous and diagnosed the problem.

Washer broke and we called for service. Repairman came out promptly to repair. Unfortunately it did not fix problem. So called back, repair came out again and found a different problem. They call CHW to notify them and because repair would be expensive, we were offered a reasonable buyout. All transpired in a reasonable time frame. With my old home warranty the time frame was too long which is why I left. So far not a problem with CHW.

Excellent service all around. Keep it up.

I've been with Choice Home for 5 years and only used them twice. I must admit the come out time is perfect, but when they have to replace something it take you 30 days to get money to replace it but it don't take 30 days to take my payment. You guys need to do better with sending money to replace a product. Thanks.

Electric problem. Outlet for the refrigerator in the kitchen was fixed. Refrigerator did not work until this was repaired.

Our central heating & air unit went out. The first company they gave us refused to come out because they said Choice Home Warranty only paid them $10 on top of the deductible for their last job. Once we got a service person out he added coolant to our unit but said we had a leak that needed to be repaired. Our claim was denied because they said "We don't cover rust and corrosion". Our unit has been serviced every year we've had it. It is located outside but I think most units are. I wonder how many central units are not discolored due to the elements outside? When we ask the service worker about rust and corrosion they said "Copper doesn't rust." So based on my experience, I'd recommend saving your warranty fee because you're going to be paying for the repairs yourself.

I was very pleased with the service I received. I got a call from the plumber about an hour after I submitted the claim and was able to get an appointment scheduled the very next day. Once he got there it took him about an hour to assess the situation and change out the disposal. I am a very happy customer.

After 4 days of being in our home without any usable plumbing because of a clogged drain line, Choice Home Warranty has still to find a contractor to even show up at the door to fix the problem. They feel they have no obligation other than to conduct business as usual in that they will try to contact another contractor which can take up to 48 hours and if still not successful try again in another 48 hours. The only other option they have given me is for me to hire a contractor to do the work, and they will reimburse me what they would have paid one of their technicians, which means 100s of dollars out of my pocket. If I were going to do that, why pay for this insurance warranty? They state "Peace of Mind and we'll do whatever it takes," but delivers on neither. To me they want to be paid for the warranty but when it comes to spending money or effort to get a problem covered by the warranty, they want to do as little as possible.

We put in two claims and both were initially denied immediately because they claimed we did not perform maintenance. So once you wait on the phone an hour to get help you have to wait 24-48 hours for them to consider covering your claim. Then even though no inspection was made something breaks it's your fault because they claim you did no maintenance. The beast of burden is on you to provide proof of service, and when I showed proof they still denied it saying I have to show more proof going back further. There is nothing in the contract or advertising that claims I need to have proof of maintenance.

The customer svc from Choice and also the tech from Just Better Air Conditioning & Heating was great. Very happy. Thanks.

Repairman came out on time and informed us that the unit could not be repaired and Choice offered funds to put towards the replacement of the washer unit. I was impressed with the quick reply to our case. I have dealt with other home warranty companies and this so far is the best.

Choice Home Warranty was very dedicated to serving my needs. My air conditioner was fixed in two days, thanks to their speedy customer service department.

The plumber came out and assessed my problem. Choice wouldn't cover it until I talked to the rep. She then said they would cover it. The rep and plumber were great to work with.

When I called in my claim Choice answered promptly and scheduled a technician. The repair company called me promptly and scheduled repair. Repairman was polite, on time, and professional in his work, and completed the repair. I have used Choice for several years now and will keep on using them based on this call, as well as previous repairs.

We had a electrical issue. Choice took the order. Within minutes we had a order number and appointment set. The problem was taken care of quickly and professionally. We couldn't be happier with our decision to go with Choice.

I purchased a total plan policy with Choice Home Warranty but when the water heater broke (started to leak water) the first thing they told me was that they only cover the thermal components of the water heater. Consequently they did not send a technician nor replaced the water heater. Before giving them your money consider carefully reading their agreement which is full of exemptions. Lessons learned - save your money and self-insure your home.

Using my home warranty from Choice is so easy and gives me peace of mind and a way to budget my household needs. I love that it covers the appliances in my house and have used it a couple times for that coverage already. The convenient monthly payments and reasonable deductible make it easier for me to fix things when they need to be fixed. Filing a claim is quick and painless and so far the contracted technicians have been prompt and easy to set up an appointment with. Couldn't ask for more and I plan on keeping this coverage for many years to come!

My experience had been diametrically opposite to those on this site. For all my claims, they have used the fine prints to wriggle out of paying. When my oven malfunctioned, they decided that the defects were pre-existing; refused to pay. Their contractor did not even return our calls. When my A/C broke down, they brought out the fine prints that I have to get a leak test done ($100) and repair it. Only then they will pay for the coolant. That is not comprehensive coverage as promised.

I called with an air conditioning problem. I had been warned by friends who had other home warranty companies to be prepared for slow service. I had a call from the repair person within 30 minutes to set up an appointment. Hats off to Choice!!!

I submitted a claim for repairs made to my air conditioner. All of my questions were answered, the representative was courteous and thorough. I look forward to my reimbursement check arriving in 30 days. The entire process went smoothly and quickly.

Air conditioning repair - Mike did an excellent job.

How awesome was the guy they sent! I had a wicked stoppage somewhere between the kitchen sink and the garage. Some type of thick black gooey stuff that he managed to push out with his drill. He worked it and worked it and didn't give up and finally got it cleared. And cleaned up everything afterwards even though it wasn't his problem. I am so grateful he didn't give up after the first few minutes, which I'm sure many plumbers would have and tried to replace the pipes.

Very satisfied with Choice warranty and their immediate response to my heater problem. Also very satisfied with their cost. The tech who Choice sent to fix the problem was also a five star rating tech. Would definitely recommend choice to family and friends.

I called on Friday to get service to repair my garbage disposal because it was not working and I told them that I was having a party on Saturday. The contractor they used was at my door Saturday morning at 10:00 am and resolved the problem. He was very professional and personable. Thanks Choice.

Service was excellent and fast. This was the first time I needed to file a claim and it was painless. What a great experience.

Excellent warranty service and timely response. AC went out and technician was there the next day and fixed the problem on the spot. No need to come back. Technician was equipped with parts, tools, etc. Prompt and courteous service.

Our air conditioner stopped working and we live in Phoenix. I had no idea what to expect since this was our first time to use Choice Home Warranty since we bought our home 4 months ago. What a nice experience! I called at 10 am and we had it fixed by 3pm. I had read the reviews before we purchased. They were so positive. Now I can rave too. We even got our first visit for free!

I placed my first claim today with Choice about my air conditioner. Within 1 hour, the claim had been assigned to a contractor. When I got the contractor, they were polite and efficient. They got to my house and fixed the problem within 1 1/2 hours. What great service and what a great warranty company. I had previously been with the so called leader in home warranty companies. The last two repairs were done poorly by companies with poor ratings from the BBB. On of them on my dishwasher took over 5 weeks to get addressed and it was never fixed properly. I had to pay to have it done myself. I made the switch to Choice and I am glad I did.

I just recently acquired coverage with CHW. My first experience with them has been more than satisfactory. My garbage disposal broke and I followed their procedure by contacting them online. A local repairman contacted me right away, came out and immediately fixed the problem. No hassle, no fuss. I would definitely recommend CHW to other homeowners!

We just purchased a home, on the first month the AC and dryer needed repairs... We just glad that we purchased this home warranty.

Need to have garbage disposal replaced and they sent some jack leg plumber to my home and was told it could take up to a week to get a new disposal. I looked up the plumber and got his home. Asked if plumber was bonded and was asked, "what is bonded". Also was told because I live in Baltimore City they have a hard time getting a plumber. This is unacceptable. I deserve the same level of service as everyone else.

Our refrigerator was going to cost too much to repair so they gave us money towards a new one. Handle our claim quickly but check did take a little over a month to get. Customer service is always very friendly.

An appointment was made for the day after placing a phone call with the service technician. The technician was prompt, professional and the repair was made in 30 minutes. It has been 2 days since the repair and everything is working.

Garbage disposal leaking. Excellent and timely service by CHW and the technician who came to repair.

My first claim experience with CHW exceeded my expectations. They were prompt in responding to my claim, which I filed online, and their customer service was excellent. In addition, the plumbing contractor dispatched to my home was professional and knowledgeable.

Upon calling Choice Home Warranty due to the Air Conditioner not working at our rental property, someone was out there within 3 hours and had the problem fixed. The company was absolutely amazing and very polite.

This is a rental property that I manage. When we had a water heater that had gone out and a washer that needed repair, I received a response to the need within less than 5 minutes from the tech's company. The amount of the trip charge was very reasonable. They came out immediately. Offered to do a follow-up. This was a great way to get the job done expeditiously. I'm so glad I decided to get this service.

The technician came out the first time and told us that all we had to do was change out the filters and it would work. As proof, he removed the filters and it started. He also said that the outside needed to be de-greased. With new filters it worked about two days before it quit again. The next time that he came out, he discovered that it had a bad valve that had to be replaced and then the Freon had to be recharged. Would have saved a lot of trouble if he had done a good job of troubleshooting the first time. But, for Choice Home Warranty's part they did a fantastic job and really got on the technician to get back out here quickly. WTG, Choice!!!

I've had 2 claims with Choice HW in first year I have been with them. Though their repair companies listed with them may not be the best, they have always helped with contacting them &/or trying to get repairs done in a hurry. Their vendors may not be the best which is not always under their control, but they have always been nice & helpful when I am at "wit's end" and needing help with a repair. I would however, wish local repair services had better customer service & more professional work ethics.

I could not have asked for any better service. Choice Warranty was quick to assign a repairman. My problem was fixed within 24 hours. Everyone was very courteous. Thanks for a good done well done. I will definitely recommend your services to others.

Great job. Very pleased.

The heat was only coming out of one of floor vents. The heat run under the house became dislodged. We call and it was fixed the next day. Very fast service.

Stay away from this company. They will do anything necessary to not pay a claim, including blaming the contractor in saying they believe problems to be pre-existing if it is a costly repair.

Air Conditioning not cooling - Time frame and service call was excellent. Everything was taken care of in a timely manner. A+.

Very prompt. Put me in touch with repairman right away!! Came out repaired my AC. Back in the cool. I live in Texas. So already in the 90's here. Gotta have that AC!!! Very pleased with CHW. Have told all my friends and relatives!! Thanks.

I got a home warranty for my home. It is 30 years old. The AC is 30 years old. I have owned my home for 10 years. Every year I get my unit serviced. This year it has a leak. Freon has to be replaced but it can't until the leak is fixed. I had Choice Home Warranty have it checked. They will not pay for it to be fixed for they said my unit has some rust. ALL UNITS HAVE RUST AFTER A FEW YEARS. That is not why there is a leak. They just don't want to fix it or replace it. They are crooks. I am planning to take them to court and I will tell everyone never to use them. My daughter was going to use them for her home warranty and I am so glad they did not.

We called in the repair needed. Plumber responded within hour. Service call was made and problem taken care of by noon of same day. We're told if any other problem, just to call and they would be right back. Choice also inquired to see if problem resolved. Very satisfied.

Contacted CHW and within 30 minutes I had the plumbing service calling me to set up an appointment. I had an appointment the very same day. 4 hours after I contacted CHW the service tech was at my door. 1 hour later my issue was diagnosed and a new garbage disposal was installed. Very pleased and as a homeowner I am glad that I went with CHW for my home warranty.

I called Choice Warranty Co.. A representative named Desiree was collecting infos. from me & received an email less than half hour that the claim team has processed my claim and will be notified shortly. I received a call and notified me that T.M.S. services is assigned to check my air conditioning problem. TMS called me the same day and appointment for the next day was made and the technician checked the air conditioning problem. It was an excellent service!!! I am happy to join "Choice Home Warranty". Thank you for your Excellent Service.

I was pleased that my air conditioner was fixed in a timely manner. I only had to wait 1 day. When I was with another company I had to wait 2 weeks which was unacceptable in the dead of summer.

My Air Conditioner stopped cooling, I called Choice Home Warranty. A few minutes later they had dispatched an A/C technician and by the end of the day my home was cool.

I'm not a mechanic but Washer was not working properly and dryer was not drying. The mechanic that was sent spent about an hour and got both working and my wife is happy so I am happy.