Choice Home Warranty Reviews

I'm not surprised to see an avg of one star and over 3,000 complaints for Choice on BBB/Yelp. I put in a couple of claims recently, and found they are no longer accepting claims over the phone. So I couldn't talk to a person. Then the first technician they assigned for my plumbing issue never showed up. When I called him on the day and at the time he was scheduled for he was surprised to hear from me. He said he didn't know he had the assignment. He promised to come the next day but never did.

Choice is terrible. I’ve had several problems with them.

When my water heater quit they were absolutely no help. Tell him that that particular part of the water heater wasn't covered. I had to use my own funds to pay for the water heater. Fortunately it was that beginning of the pandemic and I had to use funds from the stimulus to pay for the water heater. I went with Choice because the monthly payment was so low and I find out why it's so low. I would not recommend Choice Home Warranty to anyone.

I just purchased the 3 year plan and the sales agent told me the call out service fee was $45.00. I see my emailed receipt and it says $60.00. I got lied to! Why can’t sales people be honest? I feel like this was a bait and switch to get the sale. I’m a realtor with Coldwell Banker, I will be sure to let them know.

I wasn't informed of the change in the appointment so tech showed up without my knowledge and then never showed up when schedule with no call or communication. This is not my first time waiting all day for a tech and no one showed up or called and it took over 4 months to get my reimbursement check. I stopped payment on the 4th installment and am requesting a refund for the premiums paid in advance. I wish to cancel the contract.

I called with a broken garbage disposal under my kitchen sink. A few hours later an appointment was set up and an email was sent to me. The technician came extra early and fixed my garbage disposal right away!! Amazing service!

When I called Choice to request a repairman the Choice agent was very personable and efficient. My repair appointment was immediately scheduled, confirmed by email and by telephone. I am very pleased with this company and the manner in which they operate their business.

I was under the impression that my Hot Water Heater was covered in my warranty. The day it was supposed to be installed the claim was denied. The Technician had the new one ready to go and I was turned down by your company for installation. I did have it installed at my own expense. I will NOT be renewing my contract with Choice Home Warranty.

I feel like the contract should be reviewed and corrected. I had a leak under my kitchen sink. You told the contractor that it was NOT covered. How is the faucet covered and the basket under the sink that is leaking was NOT covered???? Correct me if I'm wrong but the faucet and the basket go together. What do you expect from wear and of tear of usages. Next Level Plumbing did and OUTSTANDING job!!! He was very professional and wear his MASK at all times.

The sales rep who contacted me when I was shopping around for a policy kept pushing more offers on me than I wanted. I told him a number of times that I only wanted to do one year for both properties, and he kept pushing. I finally said, "I’m not doing anything with you," and ended the phone call. As I reviewed my bank statement it showed a charge from Choice Home Warranty. This was NOT agreed to. This amounts to fraud or stealing at the least. I’m on the phone now with customer service.

The plumber arrived within the time frame specified. He heard what problems I was having with plumbing. He identified the problem, took the necessary action and completed the job in less than 30 minutes. He also replaced my leaky faucet with a new one.

I have not got good service from CHW contractors for some time except this one. The Furnace stopped working all of sudden on Saturday. The HVAC tech from Bear Service LLC was punctual, professional and problem-solving. He arrived Monday morning and got it fixed within 30 min. Per his suggestion I checked vents and air-filter afterwards. I found my tenants covered living room vent exist with cardboards & tape, and I also found air-filter was almost black. I suspect the dirty air-filter plus covered vents were the causes of overheating of blower motor which burned off the fuse. Got those corrected accordingly. Greatly appreciate Bear Service HVAC tech for his repair and his advice!

I submitted my claim on 1/14/21. Did not hear back until 1/15 midday and tech arrived between 1-5 as promised. Tech told us that he needed a part. When we asked if he would be back on the weekend (as the temps are below freezing and unit is unusable), he said no - probably Monday. Tech did NOT enter any notes on account until Monday (after I called to get status). Business representative stated that they could not get to our location until Tuesday, 1/19. Appointment is now scheduled for 1/19 from 3-8 and just received word that tech is supposed to arrive at 5:15 today.

I could not understand the person that was trying to get my information because of her heavy accent. It was a very frustrating experience. You need to have people that speak fluent English instead of outsourcing to foreign countries. I had to call back to speak to someone else to receive the information I needed. She also had a heavy accent but I managed to understand her.

Frances is my personal agent that enrolled me, he was amazing, answered all my questions, honestly and was very courteous. Called him back with a referral and he took good care of them as well. Highly recommend him and Choice for the coverage, pricing, and service so far.

Recent experience was alright. But previous experience replacing my dishwasher was awful!!! I received an email where the SUBJECT said that my dishwasher would be replaced by CHOICE. But the text said that CHOICE would send me a check for $280. After negotiations with CHOICE, they agreed to pay $400. Still impossible to replace any dishwasher for $400!!! That did not even cover the installation cost!!!! A dishwasher for $500 and installation fees of almost $600. The reason that I purchased CHOICE was to protect myself from major appliance repair/replacement costs. So I was very disappointed with the final result! I will not be renewing my CHOICE Home Warranty in June/July 2021.

All went well until I actually was able to see, in type, on my contract, what is covered. I specifically asked the salesman if all parts of the garage door are covered, including springs, frame, and rollers, and I was assured that they were covered. Well, they are not, at least what is explained in the contract.

I called on Monday about my dishwasher leaking and they scheduled a technician to come over the very next day to fix it. I am impress with the speed of your service and the technician was very friendly. I would highly recommend you to anyone.

How disappointing! We paid for a 5 years insurance to Choice Home Warranty $ 2.500.00. In using it for the first time actually a minor repair on a AC unit the claim was declined without any explanation. Consumers should be aware and be warned of these terrible business practices.

Simon ** was the sales rep who contacted me after I filled out online info. He was very pleasant, gave me all the facts I needed, listened, and was very thorough. If the Home Warranty coverage is as good as Simon at sales, we will be absolutely thrilled!

The appointment to look at my kitchen disposal was done in a timely manner. The technician that was sent out was personable and knowledgeable. When it was determined that it could not be repaired, he acquired a new one and installed it. The whole process took about 45 minutes. I am very pleased.

Our Whirlpool Microwave Oven (Model No.WMC30516AW) stopped working. On the recommendation of your service man, you decided to replace the unit. However, instead of replacing the unit, you offered us cash price for the same unit. The same unit is available in the market for a price of $234.33 (inclusive of tax). This is the lowest price we found in the market and the same was confirmed by your case manager also, yet we were offered only $191, which we found most unfair and an extremely reasonable settlement.

I hope they take my emergency that I have no heat as high importance. I will do another evaluation after I have received the help of service. My customer service rep was helpful and I believe they will try to assist.

I had a water leak coming from my hot water tank in the attic. I emailed Choice Warranty and within 5 minutes I received a email back with a claim number. A few minutes later I had an appointment time; service man showed up promptly and fix the leak. This was all done on a Sunday afternoon! Perfect!!!

Ralph ** called me back and helped me with the new contract purchase, and it was quick and easy transaction, and promptly received all the documents as mentioned on the call. Overall it was a nice experience covering all my home warranty needs.

He was very nice and explained everything to us in detail and introduced himself to us in a professional way. Called in results while we were there and told us what would happen next even if someone else came instead of him and if we would have to Pay more or nothing else.

Frank ** was very informative and answered all of our questions. He offered us great pricing for our 1st year policy and we felt comfortable joining the program. We look forward to a easy relationship with Choice Home Warranty and to see us continuing the policy..

Very professional and very good! Roof was leaking and he came out and repaired the same day. Greatly appreciated his help. Would suggest Choice Home Warranty to all my family and friends. Looking forward to using them again in the future. I feel it's very much useful and inexpensive to the upkeep of our home.

The online process to set up an appointment for service was easy and painless. You immediately get a confirmation number and brief description of the company information and time frame of the repair-person's arrival time. The only thing missing in my opinion is the name of the repair-person and method of payment.

Choice responds quickly in arranging appointments for service. Website is easy to use. Sometimes technicians are not fully equiped to fix the problem in one day. This takes up more than one day of my busy schedule to get the problem fixed.

I’ve never been one to buy an ext warranty. I heard people talking about theirs and looked into it. Choice was rated very well a and I liked what I read so I decided to give it a try. My house is almost 5 years young with Whirlpool appliances. My was not working correctly, I called choice and it needs a new control panel. Very disappointed in whirlpool. I put in a claim with Choice, they responded very quickly and sent a repair person out. He found the Problem and had to order a part. Because of the pandemic, I’m sure, it’s on backorder, which I understand. I’m very happy with my first experience with Choice, my daughter has since also got a warranty.

The first and only time I’ve utilized the benefits of my home warranty the service exceeded my expectations. I scheduled the claim online and within minutes I got an email from choice and a recorded message telling me what would happen next. Moments later I received a call from the company that was going to assist me. The entire process was very user friendly and put me at ease knowing it was being handled immediately. The next day the repair man came out and fixed my washer. He was very kind and professional. I would definitely recommend Choice for your home warranty company.

A little disappointed but not a lot. I guess the only thing I’m disappointed about was that I paid $70 basically to have a company come out and check out the stove, and then when they realized it wouldn’t work or they couldn’t fix it this company is sending me a check to replace my stove but, The check is going to be for $338. Take off the $69 And that means I’m getting my stove replacement check for $269.

My daughter (Elizabeth **) has Choice Home Warranty after having American Home Shield. She suggested that I get Choice after my experiences with AHS. You have been very good and completely responsive to her with her house even though it is in a rural area. Even she was frustrated with the response I had gotten from AHS.

The gentleman that arrived at my condo arrived on time. He was very knowledgeable about his repair service. He was efficient, he took his time and before he left, he informed me as to what was done to fix my problem. Great service. I would definitely recommend him.

Went into detail and answered all my questions in a professional manner. My Daughter Michele, Husband Lance and I are looking forward to our association with Choice. Your company comes highly recommended and after my conversation with Adam I'm very comfortable with my decision.

I've used Choice Home Warranty since 2004 when I bought my first home. I had a few issues and left in 2006 which is why I gave it a 4. Decided to give them another try in 2017 with my home and my mom's house. So far so good. Technicians were always on time and the fee never changes. They even gave me a great price if I paid annually. A suggestion, how about including Electronics in your packages? Just a Thought.

Their contracts states that they cover ductwork, and HVAC systems, but they always deny my claims stating wear and tear and the age of the ductwork or system. I asked them who needs their service if the HVAC is new. The HCAV would have its own separate warranty. They only seem to cover minor issues. Very disappointed with the service. We are looking for a more truthful and reliable home warranty.

I'm a new customer and just wanted to compliment the rep I dealt with Bruce D., He was great to work with and if he is an example of the customer service I can expect from your service, then I'm excited. I can tell you from most of my experiences customer service is pretty bad. Bruce however, is a shining example of what great customer service looks like, great experience!

Nathan was very knowledgeable and professional. Offered me every deal under the sun. I explained money was an issue now. I took the one year plan! Hopefully next year there will be similar offers. If things don't work out with Nathan he can always sell cars!

The technician was on time and called before arriving. I explained the issue and he was able to immediately diagnose the issue. He was able to fix the leak very quickly. He did not leave a mess. He left the area all neat!

The service up to and when the repairman came out was great. You could not repair it so you sent me an email stating you would replace it for $986. (?) You needed a response immediately to get it in process so I said yes. Then I went to pricing refrigs and the amount you offered was nowhere close to what my old refrig is worth. They started at $1,599 for one is close to mine with the same manufacture. I called back. Was given to one of your claims specialist Ms. L. ** at ext **. I left her at least 6 messages to call back and to this day NOT ONE CALL BACK!! I called again today and they said, "We will have her supervisor contact her" and will call me back (NOTHING)!! You offer a decent service but your claim specialist department are the worst ever.

I would not recommend Choice Home Warranty to anybody. I had to make a claim on my washing machine, and I was only given 541, the claims adjuster Misty that I had was rude. I called back on Jan. 19 2021 and spoke to someone else, because my warranty is up for renewal, and I spoke about what happen and that is when I was told my claim was over 653. Plus they took out another 65.00 for the service call that I paid to the company that came to my home so I got cheated. My service rep. never told me what was wrong with the washer or gave me a receipt. I would never recommend this company. I am looking at going to American Shield Home Warranty, cheaper and better coverage. The phone representatives are there to feed us a bunch of crap, and then the company does not come through on their word. I am a very upset customer.

We moved in a new home and called for Rekey. The technician came next day, which is very fast. The service was great. This is the first time we claimed warranty service and we are very happy with Choice Home.

Cynthia was professional, polite and efficient. She got me a good price and explained the service. I hope I don't have to use this but if I do, I hope the service people are just as good as her. Thank you for the peace of mind.

VERY PROFESSIONAL AND FRIENDLY TO DEAL WITH! THEY KEEP THEIR PROMISE, ALWAYS ACCURATE! And they use local subs! I have turned in 2 claims and they are always willing to take care of your claim! I highly recommend Choice Warranty.

UPDATED 5/20/21: The parts for my electric range never came. I was told that the part was on order, and it would be here in a week or so. This was almost three (3) weeks ago. I have not heard anything since.

The man who was sent to repair garbage disposer was great. He did a fantastic job. I had a question when he said he couldn't fix the cracked pipe next to the one for the disposer. I was told by the rep that they don't fix pipes. Then she said that I hadn't included the fact that the pipe had a break in it when I sent in the repair order. Well, what is it? You don't repair pipes because you don't do that or just because I didn't include it?

I have waited 5 days or so for someone to come fix my toilet???. NO ONE has shown up or called! I had someone come in and fix it thinking I would be reimbursed just to find out I paid for 3 three years of warranty service plan that isn't worth having!!! So now I'm out the cost of the plan plus the cost to fix my toilet. DON'T WASTE YOUR MONEY!!!

I called regarding my air condition units. My call was answered promptly and I was given the ticket numbers. Within 2 hours I received a call from the repair company to come out within a few days. I appreciate the immediate response.

I was not interested in buying home warranty today esp from Choice. Earlier today I received a call from 909 #. It was a woman and she wanted to sell or for me to buy but had no patience of listening to my concerns - hung up on me. Kyle ** extreme opposite and he closed the sale. Perhaps you can use him to provide training to your sales team. Regards.

The gentle I talked to after visiting online was polite, thorough, and gave me a very fair deal all in about 10 minutes. Before I spoke to him (who's name I don't have and it wasn't in the first email) I didn't know how much this was a good idea. Thanks, Choice!

The customer service rep that I spoke with was knowledgeable and professional in starting a new claim for me. He answered all my questions applicable to my situation. I was reassured that I would receive the service necessary to solve our electrical issues.

It took Choice Home Warranty over 3 weeks to get a technician to come fix my heat. They are not very professional in claims department and do not seem to care about their customers. The technician from Henshaw was great.

I processed my first request with Choice and it was user friendly. It was handled in a timely manner and the service technician was great! The situation got resolved! I hope to have continued efficient service with Choice Home Warranty.

I called to let the company know that I was having problems with my two units that heat and cool my house. They were very cooperative in agreeing to sent someone out to take care of my problems. I will have an appointment within 24 hours.

After calling CHW, I had a return email with very fast response and confirmation already done. The technician right on time. Terrific service and tech did a super job and was only here about 30 minutes before everything put back together and job well done.

Once again an item under contract as a “covered item” wasn’t covered. This is the 3rd time in a row. You didn’t cover the repair on the fridge, you didn’t cover the repair on the roof, and now didn’t cover the repair on the furnace, All these were "covered" under our existing contract...and to make matter worse; there is a limit on the replacement ...our dishwasher had to be replaced, our cost was $600 and you only gave us $300 for a replacement. We will be moving our warranty to a different company as soon as it expires this April after being with your company for years.

I spoke with a very nice young lady named Michelle in New Jersey, she was very smart and truly help me make my decision. However, I must have been in error, because I thought she was my contact representative for all matters and she would be the person I would deal directly with. I also was erred because I thought I would have a direct number to Ms. Michelle and her email address. I guess I was in error, and am a little concerned now. But I have 30 days to cancel. I just do not like dial 1, dial 6, dial 99, and then bomp bomp bomp.

I was upset that CHW did not find a technician and was very unsure about the reimbursement process, but it all went very smoothly. The company was very efficient and the technician did not have to wait long for an answer.

Mr. ** came to my house, inspected the oven and told me that it could probably be fixed with a new element. I forgot to tell him that the stovetop sometimes surged very hot and that I would have to turn it off to get it to stop. He called me back and verified the information and said that he would add that information into his report.

Had a backed-up sink. Need to be snaked out. Technician very knowledgable, polite and friendly. Took the time to listen to me about the problem. Their office called to check if he could come earlier than the scheduled time. Good experience all around.

Concise and to the point. Helpful salesperson that detailed the items of the warranty and was clear on the costs. Was able to meet my expectations. I expect to continue with Choice Home Warranty as long as they do not deny coverage and live up to the deal that was agreed. This is a good company and they have good values. Thank you for the hard work over the many years.

Very happy with your service and prompt response. Thank you very much. We are your customer for long time and are referred so many people to you. The technician was very helpful. He explained the problem with details and shows us how to use the appliances with care. Thanks. Thanks.

The tech was courteous and knowledgeable. He gave us information that was not provided on install to keep our product running correctly. About Choice Warranty: Easy to schedule. Repair done on time. The price is reasonable. Although would definitely like it to less. Would definitely recommend choice warranty to family and friends!

The warranty is good on small claims but when I needed something major done they say that I did something to the system like for example I need my air conditioning unit fixed. I will still have to come up with the money. And like I needed my roof repaired. Did not fix it. But when I need my sink fix you will cover that. I thought everything was suppose to be covered.

Bryan was accurate and professional and persistent in meeting his obligations for this appointment. Thank you - I pray he comes back to fix the issue to the fullest! I am very appreciative for his services and recommendation. It is very cold in my home and I have a special needs child whose bedroom is cold and I don't use space heaters.

Our technician was great! He was able to come out early and was very communicative over the phone and with the tenants. Called us before coming and helped us decide what needed to be done. He get his professional recommendation and we appreciated that.

Being a single homeowner having this opportunity to have a home warranty is absolutely the best thing. Repairs can become a nasty expense and Home Choice Warranty is the way to go. Service people are friendly and honest. You are informed on every step of making your claim and following up.

I'm not satisfied with the service. I was told that my dryer would be repaired or replaced. I didn't get either one. I was told because of covid I had to buy my own dryer and I would get a check for less than half of the price I paid for the dryer. I'm a widow and I thought that the company would honor what they promised but didn't.

Main problem is the length of time it takes for a repair to be complete. I had used Sears Maintenance Agreements for 25 years. They had gotten slower and slower so I let my contracts run out. You use Sears and the service is just as slow.

Impressive service from both Choice Home Warranty and the electrician (Rohen) who was sent out. Serviceman was out here within 24 hours and fixed the problem in under an hour. Reasonable pricing and excellent work. Very happy with the service.

Slow to respond to claims. They want you to deal with the problem. Send them the bill so you can get reimbursed. This way it cost you more by paying the technician for their visit then they deduct the deductible and to top it off they replace the item with the most inexpensive model.

This replaced a different company that became unreliable. I had to buy a window unit AC cause they could not get to me in the middle of summer till a month later. This company I could understand the employee and got my questions answered.

First service call on my account since purchased, the rep. was friendly and professional and took all my info on my heating system failure. Wasn't long after my call that I received emails for my upcoming appointment by the A/C Co.. Very pleased so far with my investment with C H W. Will try to update this post after my repair is finished.

Was helpful sending in request. Someone will contact me in 24 hrs. Will be waiting on phone call in the morning and hope to schedule the contact person to come out and out my ac unit. I have never used my Choice Warranty since I signed up. Will see if they do a good job on what they promised to do.

I’m a first time home buyer and purchase this appliance warranty coverage. My refrigerator broke down and when called to file a claim. They sent me an email they couldn’t find a tech to repair my issue. I called to cancel and reimburse my money since what’s the point of paying a policy when they won’t fix anything and was told I couldn’t. HORRIBLE. Will not recommend. Will be calling BBB for formal complaint.

When I call the office for help someone calls right away to set me up with a appointment. I have informed others about the great service that I have received from Choice Home Warranty. I am not sure how many has responded, but if you read this review, please call and subscribe today.

The service was prompt and direct. They finish the job in one hour. Also gave me tips to a avoid this problem in the future. Job well done. Choice Home Warranty came through. Thanks a lot. I recommend this company to anyone who wish to try them out!

Very good experience with agent. I hope it will work out best for me and my property agent was very nice and very informative and polite. He really took care of me in very timely manner. I will be telling my friends about that.

Tony's Plumbing was outstanding. Very pleased with my service. Tony called ahead to verify appointment and was very timely. He was very knowledgeable and explained everything he was doing and why. Definitely recommend for any future issues. Provided information to neighbors.

Updated on 04/08/2021: Needed a thermostat for my refrigerator. Tech came, took the $45 co-pay and never came back to fix it. I finally fixed it myself and CHW paid me for the Tech's estimate. Cancelling the contract was very difficult. I eventually went thru the NJ BBB. CHW said I had paid for a 5 year contract, but was given 1 year free. Everything I got from them and my record on their website just shows 6 years. They sent me some .jpg of some page that shows the 5/6 info. I certainly don't remember anything like that and I looked all thru my online record and couldn't find anything like that. They said they would send my pro-rated refund in 30 days for 5 yrs vs 6 years. I just didn't want anymore hassle with them and accepted their offer.

The Plumber company was excellent. Disappointed with Choice denial for pipe repairs. The technician took the time to explain to me the 'cause of the stoppage and what needed to be done to fix the problem. He performed excellent services.

The technician came in within COVID guidelines. I explained my problem and showed him where I thought the problem existed. He went into the attic, diagnosed and resolved the issue. He was in and out within 20 minutes and very professional.

Easy and quick to connect to a friendly representative. He was efficient and helpful and we got a quick date set up for electrician to come out. They sent a recorded message that repeated the date and time many times just in case as was I driving at the time so I had time to pull over and listen and write down the date and time of appointment.

Just started a claims process online. Has been smooth so far. I hope the issue gets resolved to my satisfaction. Still waiting for the information regarding the local technician from Choice Warranty. I hope I don't have to make multiple calls.

Responded quickly to set up an appointment - showed up on time - was very professional and knowledgeable - would definitely use this business again - outstanding customer service - put new disposal in quickly and disposed of previous one - explained process well and use of new product.

Had a heater problem, went to my Choice Home Warranty online, and signed in. Requested service, received notification of what company would be coming. Within a couple days problem solved. The service person was very knowledgeable of the problem and was in and out in a very short time. Just $75.00 for what normally would have been a service fee, parts fee, and I am sure other fees. I am glad we chose Choice Home Warranty, a five star company.

Garage door would not open so I call CHW. They assigned me quickly with a Garage door repair company for the next day. I call the company and asked if they could come now and they could. They identified the problem instantly (broken torsion springs; ordered new ones) and worked hard at opening the door for me to get the cars out within 2-3 hours. Great service!!.. Thanks a lot.

The technician sent to evaluate the plumbing stoppage problem was very nice and seemed to know what he was talking about, however his boss had to be the one to submit the diagnosis for the job. I spoke with him several times and asked him to get the diagnosis submitted ASAP. He assured me 2 different times that he was going to get the diagnosis and he never did. I then notified CHW and asked them to find a new plumber because I wasn’t going to deal with liars, they assured me that they would. Several hours later I was notified by CHW that the same company had been redispatched for my job so I decided to try it once more with this company. CHW gave me a day and time. No one from that company ever showed up or called me regarding this appointment.

I am happy that I got my plumbing issues fixed within a reasonable time frame. I am not happy that I still have a hole in my wall. The plumber that was sent was very professional and courteous, and he found more issues than I realized I had, so that was good.

Casey did an excellent job on both of the jobs for me. He fixed my toilet and replaced me garbage disposal. I would definitely recommend him to my friends & family. I would also recommend CHW to friends and family.

Tech came on Friday. Needed part. Expected to return on Wednesday, then Thursday, but part didn't come. Returned on the Friday and finished repair. Assuming it continues to work, I'd say he did an excellent job! (Part delays happen, especially in these time.)

Your agent was so professional and clear and he gave me the best advice. He explained the service your company provide in details and made me a promotion which I liked so much and convinced me to go with the best and longest plan you have. Thanks to your company and special thanks to your agent.

So polite, and very quick to help with our wiring situation. I appreciate his professionalism, AND love Choice HW. As always, thank you! During Covid it was difficult when I had a small part needed for a refrigerator, and did not think the tech was professional or timely. This tech was awesome!

Choice will deny any big product claim. A/C, refrigerator, etc. They did approve one claim, but used sub-par replacement product. Working with Choice was a nightmare. Additionally, they will keep charging your CC even after the policy expires.

I have been with Choice for 7 years and I have had a couple of calls for ac. So you have sent service guys out and they were supposed to be looking at my unit. So yesterday I was told a manager would notify me about my appeal and I have not been notified. I am disappointed. So to turn me down for repairs is unacceptable to me since the technicians did not do a good job not seeing after my unit. My handler is in my basement and normal wear would be on any unit but since it was not checked out before by techs how would I know anything was wrong so I am highly disappointed. I will put my opinion on social media so that others can be better informed about how this company handles problems.

Technician Ms ** and helper arrived, went straight to work, when they left my plumbing was fix. Water from the kitchen sink and vanity is not coming up in bathtub. Satisfied. Ms ** and helper were both professional and focus on the task at hand.

My first call for claim service to repair my heat pump that was icing was so unsatisfactory that I cannot recommend Choice Warranty. The contract service provider was excellent and came on time the day after the claim and diagnosed the problem immediately. In the outside compressor unit, a small snake had slithered on to the control panel and shorted it. The technician called Choice for approval to buy the part and was immediately denied.

For me, Choice Home Warranty Company has proven to be a wonderful and responsive company that provides excellent service for their customers. I have found their staff to be friendly, eager, and very efficient in customer care techniques. Also, they have multiple ways a customer may request desired or needed services. They have a 800 number a customer may use to request service along with a computer base format a customer may use to request desired or needed service. The computer format option is very user friendly to use for the elderly or technically challenged customers. I highly recommend Choice Home Warranty.

Updated on 01/23/2021: Choice Warranty technician from Applix LLC (Mr. Andrew)came to my Home to attend my Steam Dryer Noise in time and technically repair in very short time. Andrew is very professional and his work was very clean. My Dryer is working very smoothly without any noise. Same way my other problem of Garage Door opener problem also solved very quickly by Mr. Ariel from Bustamante company. Ariel has also completed my Garage door opener problem very quickly. I appreciate both company and Choice Home warranty. I like to recommended this company for my friends and Families.

Great customer service! My customer care representative was great and explained all of the promotions in my area. He was super easy to talk to and was very knowledgeable. He was honest and very helpful and I would happily talk to him again for any further help I need.

The first plumbing company was not familiar with our plumbing issue but Choice Home Warranty quickly dispatched a second plumber and he fixed the problem. I like the action choice home warranty took to resolve our shower head leak. Thank you choice.

Mike is the best technician in the USA. Knows his business. Diagnoses problem in a matter of minutes. Second time he has been to my home. Fixed my microwave after first technician misdiagnosed the problem. I give him a ten Plus rating.

The technician reviewed and serviced our old furnace to the best of his ability. He explained everything to us as he reviewed and cleaned the furnace. He also mentioned if for any reason for a return call, the $75 deductible would be waived if another service call is required within 30 days.

On Friday January 15, 2021; I had an appointment with Affordable Appliance Repair to look at my washing machine. The repairman said it was a plumbing problem. I said okay, and my wife and I were going to arrange a time; contact you and see if my plumbing appointment for Wednesday could also include my washing machine problem. In other words combining claim # ** with claim # **. I could not get thru to you to do this, however. I only got a recording saying the mailbox was full. Then out of the "blue" you guys sent me a recorded message saying a plumber would be out to my place between 3-8 PM. I did not ask you to do this ---- I had to go to work and I had to borrow the money for this extra visit --- That you arranged. Why did you do this? No warning, I was lucky my son was home. I was lucky I had the money I borrowed. I could not reach anyone to cancel the appointment YOU made.

Repair ok. Disappointed took a week with CHW. 2020 my a/c repair took 1 1/2 weeks, my water heater took 3 weeks. CHW needs to work on customer repairs in a timely manner. I will not be renewing with CHW.

I Am not impressed with how Choice Home Warranty wants to fix it! They are not ruining my new air handler under the house. The problem is with the unit outside and that's what needs to be fixed... Please advise me on how to pursue this issue.

The signup process for the website was very easy and intuitive. What I did not appreciate was getting three phone calls from sales reps while I was trying to sign up on the website. I just hope the claims agents are as responsive as the sales reps.

I was very happy with the current claim that I made with Choice Home Warranty. The technician was very knowledgeable, humble and right on time. I would recommend it to my friends. I do not have more to say about it.

After reviewing the section of the contract pertaining to plumbing, I submitted a claim for replacement of a kitchen faucet. The only relative statement I saw was "Flow restrictions in fresh water lines caused by rust, corrosion or chemical deposits", which did not apply to my situation. Only after I received the notification that the claim was disallowed and referencing section F.1 "not included during the contract term; (i) malfunction or improper operation due to rust or corrosion of all systems" did I see the reason. I consider this a DECEPTIVE PRACTICE of stating an exclusion in a totally separate part of the contract. You should not charge a service fee for what I would have seen as ineligible myself.

Very fast and courteous, efficient, knowledgeable, helpful. They got to me in a timely manner and they are doing what they can to help me in any way even taking the time to follow up with me and make sure I'm getting taken care of.

Technician was good and knowledgeable. Choice offered to replace our dryer or pay cash. We were able to get a new dryer tonight. I would have rather had them replace it, but we took the cash so we could get it done ASAP.

My water heater died. The process was so easy and wonderful I can't say enough. I have been with them for years and I'll continue to be with this company forever. Do yourself a favor. Sign up. They send 5 stars vendors.

Prospect company was great, professional, good service. I would recommend this company. My microwave kept giving me problems but not anymore. I have 30 days to report any issues. That's a good thing. I will keep an eye on my microwave to make sure it is working properly.

I was impressed with the quick service I received for an electrical issue. The appointment was made the same day I entered my claim and I was given the name and phone number of the provider in an email. The electrician that was sent was very knowledgeable and even cleaned up after they were finished! I hired them for some other electrical jobs not related to problems, i.e. changing out lights.

The Ace of Spades repairman was right on time. He made a couple adjustments at or to the garage door motor. He also showed me how to maintain the door tracks. He took the time to spray lubricant on the wheels and hinges. I would recommend him to others.

Faulty electric on one side of the home not working. I thought it was from an outside outlet freshly installed by a friend. At first I was told the claim denied as it was outside. Then a very knowledgeable CHW representative who handled a different claim I had months later knew better than I did. He said, "If you do not have the electrical problem inside the house diagnosed, you won't know what the true problem is." So, he rescheduled the claim and several days, a very nice professional service man came out to diagnose the problem. He found every problem inside the house and the fact of the outdoor outlet was only coincidental. Wow! I learned to not try a self-diagnosis even though the timing was similar that happened. I was very happy to have the wall of no electric now again a wall to use in my kitchen and dining area! First thing I did was make a fresh homemade strawberry smoothie! And I have peace of mind knowing my home is safe again. Thank you!

The Tech was professional, nice and very knowledgeable in figuring out what was wrong with our ice maker. He suggested that we call back if the problem continued. Thanks for sending out someone who knew what he was doing. Mrs Timothy **

What I'm disappointed with is the timeframe. I had to go laundromat during COVID because it'll take 2 weeks to finish the job. Shouldn't they have the tools & parts to do the job, especially when I explained what the problem was. However, the tech Justin was very knowledgeable & explained everything & I'd recommend this company because the tech knows his stuff.

I am not an expert on this. He looked under the sink and said this hose had a small drip. He fixed the drip and said see later if it is wet under the sink. Did not go outside to check the wet foundation. I felt he should have checked outside. I guess the small drip caused a large section of foundation to be wet and water stains up the side of my cabinets under the sink. Also why did the A1 see the drip when they checked and did nothing. He said a leak in the faucet and it needed to be replaced which I have heard nothing about.

I had an issues with my furnace the other day and my home was not heating properly. It’s the middle of winter and I have a young daughter at home so I needed this issue resolved right away. The warranty company sent out a technician who was very professional and made sure that my furnace is working properly. I would highly recommend this tech to anyone.

We called to make a claim, and the appointment to come out was scheduled the same day for the same week. The technician came early and was able to assess the problem immediately, then our claim to fix our ice maker was approved later the same day. Hopefully we learn when this will all be fixed soon, but I have no reason to believe there will be any delay so far!

I sent a message to Choice Home Warranty regarding the leaking faucet. An appointment was scheduled for 4 days later. I contacted the contractor & they showed up within an hour of my call. Completed the repair. The service person was extremely considerate.

Our technician was prompt and very professional. He explained the issue using terms that was easy to understand. We felt our technician went above and beyond his job to insure our satisfaction. We would definitely recommend Royal Air Heating and cooling LLC.

The pump on the boiler 10. I called in the claim they could not find anybody. They suggested I try the reimbursement program. This submission of the claim was easy had a few glitches which were immediately worked out. I really enjoyed the promise of this company.

I am happy for the most part but when it comes to changing some of the parts whether it is for HVAC or Faucet etc., you guys do not cover. I do not understand why should I renew my contract with you when we pay so much every month and pay the Technician when he comes.

Tech was very respectful and knowledgeable. He stayed until he found the issue. Repaired the unit the next day. Very grateful because it was our heating unit and it’s very cold right now in Georgia. We are new to Choice and this was a good experience.

I feel the technician was honest and straight to the point. I'm trying to solve the problem in a cost-effective way even under a distressed situation. He offered a different solution that I thought was not possible. He was able to fix an old toilet that I thought was going to be pulled out and destroyed. I am fortunate enough to have received the help of someone so experienced and professional. This is a rare thing anymore today. I would have them return on any occasion!!

My element went out on my water heater. My claim was filed in the morning and the company they sent to fix it was great. My time for them to be there was between 3-8. I called to let them know I was at work and they worked around my schedule. Everything was fixed same day. Great service all around.

My dishwasher was in need of repair. You sent 2 companies to examine the machine and you decided to make me an offer to replace it. I accepted your offer. I would have liked if you repaired it but I assumed the cost was too high.

The guys knew exactly what was wrong and took care of it right away. This company has been here before and did a great job then. I really appreciate what they did. They cleaned up afterwards and took all trash with them. Plus they were done in no time flat.

When will my refrigerator be replaced. It's been a full week since the technician was here and I have to put my food outside to keep it from spoiling or freezing. I have been patient and haven't been contacted by anyone from the company.

Thus far I am satisfied with my experience on our phone call to report the claim. Hopefully it won’t be too long before a tech service is provided. Your rep acted quickly. The rep understood the urgency because I use the appliance a few times a day. I now have cancer and I don’t want it to get worse from the escaping microwaves coming out all along the top of the door of the door top.

They have either repaired or replaced any items that I needed service and I would recommend them for peace of mind that you won't have a huge bill to replace appliances or make repairs. I am a realtor and I recommend my clients obtain a home warranty from Choice.

Just have had 2 bad claim experiences with them. Both claims should been covered. They did help on part of one claim of paying 10% or $300 of $3,000 bill. They couldn’t get a repair out to find the problem with our ice maker and told me to get someone. I did and paid $30 more than if their person had come out. They would not cover the difference of $30. I cannot wait to get rid of Choice.

I am pleased with time frame for repair. Sad that my dishwasher was not able to be fixed. Was offered 357.00 to replace was very happy with it. The gentleman that came from Sears repair was very knowledgeable and told me exactly what would happen.

Aaron replaced my garbage disposal in record time and was very courteous. He explained everything to me left no mess behind :). I was impressed with the OSP plumbers. They constantly kept me informed and updated on the arrival on the day before and the day of. Aaron called me personally when he was minutes away.

We were extremely shocked to find our water heater leaking, feeling protected by choice home warranty we didn't worry. They sent a technician out, they said it's not fixable, has to be replaced and not 2 hours later we got an email saying claim denied. We were extremely shocked and disappointed at how fast we were denied. Not to any fault or negligence on our part that this appliance died and paying monthly to have warranty, it was very disheartening.

My furnace was running non stop it wouldn't shut down. I called Choice Warranty and they had a tech out right away. He came and checked it and has it fixed the next day. I like that I called and they found the technician, I did not have to call around to find someone to service it. They took care of everything. No hassles. Thank you, Choice Warranty.

Tracey ** was very friendly and helped get me set up and ready to switch over to Choice. The price is better than my previous company. Plus Choice offers roof leak. I don't have any problems with my roof but is best to have than not have.

Updated on 01/19/2021: We have yet to hear from you regarding this handle. Would appreciate you calling us to see what we are going to do. It's been hard on my wife not having her microwave. I wish you people would help us.

The dispatcher sent out my request promptly, and I was assigned to a provider whose dispatcher was eager to help. They got me in sooner than my scheduled appointment. There were no problems with my heating system. The service tech was very cordial, kept strict COVID-19 guidelines, and was very professional. All-in-all it was an experience that exceeded my expectations.

He was in an extreme rush. I felt like I was annoying him. He seemed impatient with my questions. He must of had a hot date waiting. A critical element was not mentioned and that was dollar limits per item.

When I signed up for Choice Warranty I ask a lot of questions about repair/replacements. I added to my warranty and got a $60 dollar deductible. I asked all about what was covered and what my out of pocket would be and every time I was told "$60" no matter what. I find out with my furnace replacement I had to come up with $650, I'm on a very fixed income and that's why I was looking at several warranty companies and your company was the best at answering all my question and assuring me of only $60 would be out of pocket. Well I'm very disappointed cause $650 that I had to pay never should have happened because all the question I asked and not once did anyone tell me that that I would have to pay more. Needless to say I'm very dissatisfied.

Once again your top rated service came through again with 5star service repairing my garage door. Choice Home Warranty is by far a 5 thumbs up service. I've called many times services on my A/C unit, dishwasher, and dryer. Never had one problem.

I have had my furnace, hot water heater and clothes washer fixed or replaced by Choice, found service men sent out were excellent and customer service was fine, it did take a few phone calls but eventually all was taken care of.

Called to get a quote and bought warranty for 3 years. Maurice ** was very friendly. Explained different plans and answered questions I had. Feel confident I made the right choice and that my home is covered. Will definitely recommend to friends and family.

Troy ** was very patient and waited until we could decide what we wanted to do. His explanation of benefits was very clear and precise. He was very easy to work with and not pushy at all. My wife and I would recommend him to a friend.

JMG HVAC & REFRIGERATION Got my heat pump fixed and was very helpful in letting me know what is going on with it. Yes, I would highly recommend this company to a friend. So if you're having problems with your HVAC or need to service it call 256-497-4930.