Choice Home Warranty Reviews

As per Murphy's Law, my AC unit froze. It was not cooling and was dripping a lot of water inside the house. I called Choice Home Warranty and they dispatched a tech from Unico AC who diagnosed and repaired the problem in short order. He was very polite and proficient. Thank you, sir.

Had my HVAC go out and they sent the repairman who determined it was a bad capacitor. Since my HVAC is a Trane with a 20 year warranty on its 17th year, Choice Home Warranty would neither cover the part nor labor, leaving me hanging high and dry. This caused all sorts of issues with the repair company because they had never encountered such a situation with another warranty company. Normally, the warranty company authorizes the repairs and gets reimbursed by the manufacturer. After several conversations with both Choice and the Repair company and being with AC for a week in the Florida summer, I finally had to go to another company to fix it.

My experience was great. The customer service was great and the technician was knowledgeable. He found the problem in a timely fashion and completed the repair. I was very pleased with the job and how quickly he completed the repairs. I will most definitely refer Choice Home Warranty to my friends and family, too.

I called on a Saturday and the technician called me back within 30 minutes and we set an appointment for Monday at noon. If he came out earlier there would have been an extra charge. Due to our hot weather all A/C services were busy.

Submitted claim and in less than two hours a technician was on his way! Unable to fix water heater due to rust. Was pretty upset since a new water heater was over $1,000 and is not covered. Representative understood my predicament and gave me a nice credit. Very impressed with Choice Home Warranty so far!

One of the most satisfying experiences of my life. After talking to Choice by phone it was minutes until a repair tech was assigned. I called the tech and within hours he arrived, diagnosed the problem and repaired the AC unit. Done in a matter of hours... That's spectacular!!!

So far I am very pleased with my experience with Choice Home Warranty. The customer service is very supportive and responsive. It is easy to file a claim, check the status and follow up. I always get timely responds from the customer service no matter the issue is, small or big. Excellent service and I definitely will renew years after years.

My microwave needed to be repaired. It made a funny clicking noise. The noise became very loud and I was unable to figure it out. I searched online and still unable to find a solution. So I reached out to Choice. I received excellent and fast service. Very reasonable company. The Tech was pleasant, experienced and worked fast.

We had difficulty with our AC unit. Choice Home Warranty answered the phone quickly. We did not have to sit on hold or go through an extensive operator transfer before speaking to someone. The representative was friendly and put us in touch with a repair service almost immediately. The technician came out within 24 hours and assessed the problem. Choice responded quickly to the technician and they were able to get our unit operational again. We are pleased with Choice and would recommend them.

Quick, fast, efficient! I have tenants in my house and CHOICE warranty sent out Boss Plumbing that day to fix the water heater. Had a new heater within 24 hours... happy tenants, happy owner! Makes my life so much easier not having to worry if I made the right choice choosing CHOICE Warranty! Thank you!

I changed home warranty providers in January 2017. Last week was my first experience attempting to utilize this service. I put in a claim on Thursday May 11th. I did get a generated email that it was processed. After 24 hours and not being able to reach the assigned contractor I was assigned a new contractor on Friday. I again attempted to reach this contractor with no luck. I again called Choice which included a 20 minute wait to speak with someone & again told a contractor will call. It's now Monday I have heard nothing. It's 1pm. Again called Choice twice. The first time on hold for 15 minutes so hung up. Now called again with only 10 minute wait. They are saying no one can come out until possibly Wednesday.

I called for a repair on my washer, turned out to be the shocks on the washer (who knew a washer had shocks). The claims process was quick and the repair was even quicker. Gentlemen came and diagnosed and repaired in no time. I was extremely satisfied that I called got the repair done in less than 48 hrs.

My 3 yo Kenmore Elite dishwasher broke (continually ran). I contacted Choice, and they immediately established a ticket for a service repairman in my area. They also followed up to verify that contact was made, and I was satisfied with their timeliness. Repairman suggested replacing the control panel, but Choice felt due to age, etc, the unit should be replaced. Initially, the amount offered was not acceptable by me, but we worked out a mutually acceptable amount. They sent the check as promised. No hassles! They do live up to their reputation! Stick with Choice, but avoid Kenmore products!

I was hesitant to get a home warranty based on hear-say. I went with Choice based on reviews and their #1 status. I can see why they have great reviews and #1 status! On a Thursday evening I noticed my air conditioner was not up to par - it was set on 74 degrees and struggling to maintain 78 degrees! I called & got a claim # and was told a tech would call me the next morning after 8 am-8:10 a.m. I got the call from the tech and he arranged to come between 8-11, within minutes I got a call from Choice at my work phone, home phone & cell phone giving me the tech's name & number that was assigned to me! Tech arrived 10:30 and checked out the air conditioner-changed a part, made sure it was up to par and left. Air is working great and I am impressed. I am not easily impressed! Thank you Choice for showing me why you are #1.

I am very pleased with the level of services I have received through Choice Warranty. Every time I or my property manager call with an issue, their response time is minimal. They are always happy to help and do it in a speedy manner. I never have any issues when I call.

J&S Refrigeration did a great job. Jeff arrived on time and assessed the situation in a timely manner late on a Saturday afternoon. He explained the problem and corrected it. I asked him about maintaining distances between shrubbery and the unit, and he said I was good, but to maintain open air flow. He was very professional. I would highly recommend his business and service.

Kitchen sink was flooded and water was not draining. Called Friday night around 9 PM. Customer service was very professional, got email and text of my claim. Saturday morning got the service call and issue was resolved. Thank you CHW.

We had a wonderful experience with Oasis. They were able to come out the next afternoon and fix the problem. It was then 24 hours from the time I placed the service call to Choice to when the AC was repaired.

I was very unhappy with Choice Home Warranty due to the only two claims that I have filed after having the policy for several years was not covered. I spoke with a customer service representative and since they did not want to lose my business, she gave me a two months free to help with the costs of my repairs.

Pool repair - Excellent Service. I was so happy about how quickly and efficiently things work from the moment I called. To the repair. They called me right away. Found the problem quickly. Repair went smoothly. The companies they use are top notch. Thanks Choice Home Warranty.

Washer started not agitating clothes on normal load. It would only work when we put it on heavy load and only fill the tub half loads. The day the service tech was scheduled we received an enormous amount to of rain resulting in severe street flooding. I called the service company to postpone due and they reguested I call back mid afternoon and let them know if the rain stopped and the water had receded. I called back around 2:30 and told them the rain had stopped however the water was receding however there was still about 18" of water in the street. They called the service tech that said he would try and he came with about a foot of water still coving the street. He was very professional and told me that the agitator assembly needed to be replaced so one was ordered. We are still waiting for the part to come in.

The excellent service call was finished in a few hours and a new disposal was in place & working. The service man was very professional and knowledgeable. Choice Home Warranty is certainly at the top of the totem pole for me. They go the extra step to satisfy their customers and get the job done.

Tim was sent to me to repair air conditioning unit. The unit was not cooling the home. He explained the problem and repair it. I received a call and email from Choice Warranty within few minutes. I highly recommend Choice Warranty.

We called in our pool problem and received a company to contact within one day. Eternity Pool Service returned our call immediately and scheduled a time to fix at our convenience. Brent was knowledgeable and identified and fixed the problem. They were great!

Air Conditioner Repair - Our service call was handled quickly and efficiently. The service technician was professional and corrected the problem in a timely manner. We called in the service problem and the technician called immediately to schedule an appointment for the next day which was satisfactory to us. He called the next day and came to fix the problem at the time specified.

I was out of town. My son came home from work very late on Saturday night and heard water running under the house. A pipe had ruptured. He called me and I told him where the Choice paperwork was located. He called and spoke with an associate who assisted him and got the claim started. I was very happy to be able to get assistance when we called (my son added me in on the call) after 1 a.m. on a Sunday morning.

Kitchen sink clogged and needed to be snaked out. Water blowing back out of sink when the garbage disposal is running. Garbage disposal appears to be running however the water is backing up in the sink and anything put in the disposal isn't going down. Water settling in sink and is very slow to drain.

Garage door - My repairman was very well trained and extremely quick to diagnose the problem and fixed the problem in no time. Regarding customer service, it was only my first time making a claim and the wait time was too long and I got disconnected twice and it took three phone calls to finally get thru to someone. Upon completion of claim, the service rep was professional and courteous in my opinion.

Great contractor did a good job. Came to my home on time. Knew what was wrong and changed the pool pump which was the main problem. He changed the pump and checked all the parts to make sure nothing was leaking. He was very friendly and did not mind me asking questions about the operation of the pump. The pump he used was a good quality pump and is running fine.

I called CHW late one evening and spoke to a real person with no holding pattern and option selection quiz. The individual took all information rapidly asking all necessary questions for clarification. A claim number was provided. Contact was make the next morning and an appointment was made for two days later with arrival within a two hour window (others have required a five hour window - very inconvenient). The service person arrive within the specified time, determined the problem very rapidly, replaced the part and left with the AC unit working great - all for my $45 co-pay. I am sure had not had CHW I would have been facing a $300 service bill. As a retired person, I can budget my monthly CHW payments but a out of the blue, unscheduled and planned for $300 bill seriously impacts my economy. The service person gets five stars also.

I contacted Choice with a problem with my HVAC system. They dispatched a company out within the hour and stayed in contact with me throughout the entire service call. They made sure my air was working and was pleasant throughout. Thanks so much.

I was having problems with my Maytag washer. Called Choice and they sent a technician right away to look at it. After two attempts to fix it they wrote me a check to cover the cost towards a new one. Am very happy with the prompt and timely service.

I'm fuming! Do not buy home warranty from "Choice Home Warranty". They will find any loophole to deny your claims "biggest scam artists and charlatans". I was duped. I should have known better. I caved under the sales pressure. They made it sound so good. Shame on them, they make you jump through the hoops before they sent a tech. out then they'll deny your claim. 90 degrees no air. Our grandson needs this air today.

Choice Home Warranty was fast and accurate. My air conditioner was fixed the next day. Great customer service. I will recommend to anyone. Thanks again Choice Home Warranty. My experience with the service man was very pleasant and worth the 45.00 service fee. Thanks for being there.

I filed a claim on my microwave that was not heating and a technician came out within a few days. I was told that my microwave would cost too much to repair so they will do what is necessary to help me with a placement. I was offered a smaller amount and asked if they could do better because it is an over the range unit. The representative that helped me was awesome and passionate and she did help me so that I could get a replacement. I plan to get more coverage to add my roof because it is in storm season and I do not want to be without coverage if my roof becomes damaged by the hail and storms.

Service representative on time, neat and very efficient. Came with replacement garbage disposal and completed work within short period of time. Explained what they were doing and after new equipment installed explained how to fix any other minor issue. Would use and recommend to friends.

I have nothing but positive comments about my recent experience. I placed my service request online and within and hour a provider's information was received. I was able to then schedule an appointment for the following day. The contractor was courteous as well as professional. My repair was complete in less than 48 hours from my service request. I couldn't be happier.

Our AC unit stopped working and we were worried that a major expense may be coming our way but thankfully we had Choice Home Warranty. The guy was very knowledgeable, focused and professional. He figured out the issue and replaced circuit board in attic and another part in the compressor unit outside. The unit got fixed for just $45 - wow that's awesome. Very happy that we have Choice Home Warranty to protect us from such unexpected expenses!

Our hot water went out. We have children and I am pregnant. I placed the claim over the phone. The representative was professional and polite! A repair company was quickly assigned and arrived the next day. Work was completed quickly and we had hot water that evening. I was very impressed and I am very pleased with the service is received. Thank you!

Technician arrived on time and fixed the issue. No complaints from me. Technician was quick and professional. Placing the order was easy and quick. Thank you for your product. I do and have recommended it to friends. Once again, thank you for your product.

I bought this policy because it was the most affordable. I purchased 3.5 years and paid in advance. After 11 months had a issue with the AC unit. They send someone out and they fixed it. That lasted one day so I called again the next day. They send someone out again, and it was fixed again for one day. I called again. The third time someone came out they said the compressor was bad. Then Choice Home Warranty said they would not pay stating it was a maintenance issue. I told them I had records for the past few years for AC maintenance. They said it did not matter. It was worn out so they would not pay. What an awful company. I will no longer do business with them.

This company clearly wants to collect for initial contracts and look for ways to either reject claims and/or collect additional monies. At the time of enrolling I was very specific about the appliances in my home. When I called for the first and only claim, they asked so many questions related to my a/c unit and came back with a rejection since I was misquoted for the number of AC units in my home. They refused to honor the agreed-upon contract and try to collect additional monies from me. Sharif was rude, condescending and demanded I pay additional for my contract to be valid before authorizing a service call. I could see the writing on the wall, it would always be a hassle to deal with them. Buyer be aware!

Our garbage disposal starting leaking... Thank God we have Choice Warranty. The service company, Ukon Mechanical, contacted us the same day and set an appointment. The garbage disposal had to be replace! The technician was prompt and professional. Very happy with the service!

I have 2 rental homes with Choice and Sam, the resolutions specialist, recently worked with me to resolve a difficult situation. He was professional and courteous and most importantly found a solution that worked. I'm a FAN instead of an unsatisfied customer.

Choice Home Warranty provided me a repair person who immediately contacted me to set up a next-day appointment. This is my second small claim, and they were both resolved quickly. I have had one larger claim, and while they offered a low cash value for a needed replacement, the low cost for a Choice Home Warranty is a fair trade-off. So far, I recommend this company.

I was very pleased with how quickly my claim was taken care of. My air conditioner was not working and the next day was supposed to be 90 degrees. I called Choice Warranty right away and the representative was very courteous and efficient. The next morning about 10:00 a repairman was at my house and my air conditioner was fixed. The repairman was very nice and had the problem fixed in no time. I was very happy with the whole experience.

Air condition runs but the blower won't come on, this has been worked on several times for the same problem. Technician was here 5/16 said, "Whoever worked on it prior, put a larger amp fuse, so it would work", he found by doing that it burned up the board, we are without air, waiting for him to get part, and install.

The technician was prompt and explained all that was wrong prior to doing the work and what was covered under the insurance plan. He added freon and checked the system again. He completed the work and my system is cooling much better. I would highly recommend CHW to a friend. Thank you CHW!

2nd time out in 7 months, both time the Freon was low, was hoping they would solve the problem, but was told they don't do leak detection. Very happy with the service other than that. So if in 6 months it's not working again, we will have to call you out again. I just would like the problem resolved. Paid for this insurance so my daughter wouldn't have to worry about anything, she is a teacher and lives month to month on the salary.

I have three house and I always get good service, and helpful. Every time I call they assign technician, and then technician always call to set up the appointment for diagnose the problem, if they cannot fix they report to home warranty company.

Our a/c unit quit working on Sunday (Mother's Day). We called Choice, our warranty company and within an hour a technician called our home. He came later, checked our unit, got a fast approval. Now we are back to being the cool people again... TYVM CHOICE.

CHW customer service is quick to respond to my call. I got a call right away from your contractors: Absolute Door and Appliance Service Orlando. These events happened in different dates. But, the technicians came the next day after my call on both problems to fix my garage door and replaced the springs and rollers for an hour it was resolved. Thanks to Dan the technician for doing a great job! Regarding my refrigerator, the technician, Victor, came also the next day after I called his company. He checked the refri for 15 mins. He said it needed some parts replaced and will be back in 2 days if parts requested will be approved by the CHW. So far my refri is back functioning for now. He said the problem might come back because it's 13 years old. But he said my refri is a good brand so it just needed some parts replaced and it will run smooth again.

I am not sure why there are many good review of this Warranty Company. Based on my experience it haven't been so well. The two times that I called the company for a different problem they look for any minimum reason to not cover the damage. What is the use of paying when you need the service it is not given as expected. It is actually a rip off. Both request was for the pool. The 1st one was the filter that wasn't working which they couldn't cover. Something that I had to pay out of my pocket. Now I have the problem with the motor and after a month dealing with all the paperwork with the warranty company finally a technician came and determine the motor was not working. When I called the Company after 3 days waiting for response they indicated they can't cover the motor because it is a secondary damage. They only could fix the diffusor. Another expense coming out of the pocket. Honestly, is it worth investing in this company. I wouldn't recommend. Too much hassle and at the end no solution. Please be careful when selecting a Home Warranty Company.

I bought this policy almost 2 months back and my tenant got problem with the washer and I called Choice Home Warranty, they charged me $40 to come and diagnose the problem and found transmission not working right and after 2 days later I got another call saying "we don't cover this repair as this washer is too old." and saying this problem is going because washer is old and transmission can get fail with old appliances. WHY WE BUY WARRANTY THEN.

Kevin, plumber from A-1 Services, Inc. arrived and completed the needed services to fix the leak. Work was done in a short time and tested for leaks. I would recommend the service to other customers and use the same plumber if needed again. Thank you.

The technician came in time. After took a look at the washer, he immediately told me what the problem is. And he got the parts from the truck and fixed the broken switch in a very short time. And the work is clean and quick. Now my washer works great.

Excellent service & easy online form to complete. Professional A/C company was timely and fixed problem. Very courteous and thorough with completing job. Choice Warranty exceeded my expectations. They followed up with email and call in a very timely manner with service company info to schedule the visit. THANKS!

My dishwasher stopped working recently. I was happy that I took warranty coverage from Choice Home Warranty. Contractor scheduled a repair appointment promptly, came on promised time and person was courteous. He also gave us tips to keep dishwasher running smoothly. Very happy with the service.

I called Choice Home Warranty for Service on Monday afternoon. I got a call from the tech within a few hours and scheduled the appointment right away. The washer was fixed by Wed. Speedy and great timing. Very easy process. Thank you!

First home, always concerned about the unknowns. Having CHW helps me sleep at night knowing that I won't go broke if something breaks! A/C wasn't working upstairs on Friday. Checked everything that I knew to check on Saturday. Submitted a request to the website on Monday. Tuesday had technicians out to replace the $5 blown capacitor, and all is well!

Initially my claim was suspended stating the unit might be broken during the initial elimination period but the customer service agent after the explanation took care of the issue and covered the claim with no issues. I highly recommend this company.

The technicians were prompt, professional and knowledgeable. The techs answered all and any questions that concerned us. We felt very comfortable with the services that were provided to us concerning the repairs. We would definitely recommend Choice Warranty to our family and friends.

AC unit went out on a newly purchased home. Choice Home Warranty sent a repair person to look at it and I paid the $60.00 fee plus $140.00 in Freon. I was told that my unit wasn't covered because it was a problem with the metering device. The repair person told me that, with any other warranty company, I would have received a new unit and that Choice Home Warranty excludes nearly everything from being covered. Upon closer inspection, he's right. The list of exclusions is a joke. I will never waste my time with this terrible warranty company again and I will advise my family members in real estate to do the same.

When my refrigerator failed, I had water on the floor and no cooling. I notified Mr. Appliance in Corpus Christi on Friday. Choice Home had contacted Sears in Rockport but they could not send anyone for 2 weeks. Mr. Appliance sent a technician out the next business day (Monday). The service technician from Mr. Appliance in Corpus Christi evaluated repair to cost over $500. It was not cost effective to make repairs on an 11-year-old appliance. I requested that they close the ticket and notify you of his finding. It would have been a better experience had CHW contacted Mr. Appliance, as we had to get approval while the tech was on site and presenting me with his bill for more than my contract indicated. He was able to get authorization and only billed me for the amount stipulated in my CHW contract.

Prompt and quick at locating the problem. Repaired and cooling down within 15 mins. Was very specific at telling me the capacitor was burned up and needed replaced. Checked both units out to make sure they were running properly. Checked the equipment in my attic as well.

At least Choice Home Warranty compensated for the washer that cost more to repair than the washer was worth... The money helped a lot in getting a different washer. Thanks for you working with me on this claim. The personnel at CHW is always friendly and helpful. The vendors for my area are always slow to respond and slow to finish the job. This claim and #** took far too long for a repairman to come out.

The individual who came to fix my garbage disposer was courteous and efficient. He diagnosed the problem which resulted in a new garbage disposer. The whole process was seamless. I was also impressed with the fact that the technician came out on a Saturday.

Very, very disappointed with Choice Home Warranty. I had a problem with Air Condition System, the issue was low freon leaking (evaporate system carrier), and CHW didn't pay nothing. I had to pay Service call fee $45 and the repair that cost $2400. CHW told me that this issue is not covered, this is write in TERMS OF SERVICE AGREEMENT CHOICE HOME WARRANTY. F. LIMITATIONS OF LIABILITY. 1. The following are not included during the contract term; (i) malfunction or improper operation due to rust or corrosion of all systems and appliances, (ii) collapsed ductwork, (iii) known or unknown pre-existing conditions. Be careful, never Choice Home Warranty!

This was my first claim (Plumbing Stoppage) with Choice Warranty. The personnel was very courteous and professional. My problem was dispatched out almost immediately. As a condo owner, after researching a number of home warranty companies, I'm so glad I chose Choice Warranty for my emergency home repairs.

Hot Water Heater - No hot water. Quick and timely repair. Submitted a service request online one day and the next morning the water heater was fixed! Excellent service too. The repair company was prompt and professional, analyzing the problem and resolving issue without delay. Cleaned up afterwards and were courteous as well.

Service technician was punctual and competent. The dishwasher, being approximately 20 years old, was not economical to repair. Choice compensated our loss with a check to help replace the worn-out appliance. This is the third time we have used Choice Warranty Service. Each time service has been totally professional and competent.

The service representative came in ran some test on the unit. Made the determination that the unit was unfixable and should be replaced. The company called Choice and within minutes Choice gave the approval for a new garage door opener. Thanks to Choice for their prompt service and approval and Garage Door 911 for their fast response and professionalism they displayed.

The service, right from placing the claim, was handled very professionally. The technicians arrived at our place the time they committed to. The technicians who visited us knew exactly what was the problem and they sorted it out immediately. Will definitely renew my contract once the current one expires.

I purchased a Choice Home Warranty earlier this year. Last week I noticed water around the base of the water heater. I have the total plan which clearly states that water heaters are covered. So I called Choice, they were responsive and a tech came out the next day. He determined that there the water heater needs to be replaced. The company would not pay anything because they claim the holding tank is leaking and it is not covered. This is a sealed unit. So in effect they really do not cover water heaters since they exclude the major component. It seems that when a company says they cover water heaters it should include the entire water heater when it is a single unit. I would love to know what they actually cover. I tried resolving this with the company. I spoke to a supervisor and even asked to speak with their retention department. All to no avail. I am very disappointed with the lack of customer service.

The technicians were prompt, friendly, and quick. Choice was really efficient in setting up our repairs within just a day or two! Very impressive. They had to order parts and will be back to replace the part. I have used Choice before - they are terrific. Highly recommend to everyone.

My garage door wasn't working at all. Called for service and a garage door serviceman called me with the hour. He asked if it was a good time to come over now and I said yes. He was at my house within the hour and had my garage door working within 30 minutes. The only thing I was disappointed about was the parts needed were not covered. :-( This is the 3rd time I have needed service and have received excellent service.

Claim was handled with utmost professionalism from Choice Home Warranty. Technician (Tom) from Q&A Appliance Repair LLC was very professional, prompt and helpful to inform me of procedures according to Choice Home Warranty. Tom had both problems diagnosed and repaired within an hour. I was very pleased with Choice Home Warranty and their contractor selection of Q&A Appliance.

My Jenn Air microwave stopped working. I called Choice and set up a technician. He said the touchpad was broken and needed replacement. Problem is they don't make that part anymore and it's not available. My $2300 microwave was un-repairable. I was thinking they would want to replace it with an inferior appliance. They only wanted to pay me for the cost of parts and labor for repairs. They gave me money for a part I cannot purchase and for labor that will not be done and the total was $330 which is nowhere near what it was going to cost me to replace it.

Even though I waited for several days for Choice to find a technician, I now have a working fan. It had to be replaced so I had the choice of choosing the fan I wanted, and I decided to upgrade a bit, so I am waiting for reimbursement of the maximum amount I am allowed. I am pleased with the service and the tech was quite knowledgeable and I was happy with their service.

In all my years of having warranties with a few companies, I have never been as impressed or pleased as I am with A.L.S. Heating and AC. While we had a few missteps in scheduling, due to circumstances beyond anyone's control, the A.L.S. team was efficient, clean, responsible and took great care in moving and cleaning the appliance. They were very friendly and explained what was going on, step-by-step because I was curious and they were patient with my inquiries. They were respectful and had great personalities and were committed to fixing my problem. They did and I am grateful to them. I recommend A.L.S. to anyone who requires warranty service.

Thank you for the fast and professional service you provided regarding the replacement of our pool pump. We have also received great service from CHW regarding a garage door opener and our a/c unit. We are extremely pleased with your company and the service it provides... Also it's priced very reasonably!

This was our first service call with CHW and we are so impressed! I called a Thursday afternoon and the repairman (Peng - I think his name, was hard to pronounce) from Texas Appliance and TV arrived the next evening to take care of the problem (gas odor from oven). He called with time of arrival and very knowledgeable and efficient and good natured. It was a great response and service turn around.

Plumbing - The service man was prompt. My call was returned within minutes. He was at my door the next morning as he promised. I had several small issues and he was able to fix them all. I would recommend this service.

My experience with Choice from the moment I signed up, it has been simply the best. After I purchase my house, I did not know the condition all the appliances. They were all working but I did not know how good they were. So, I signed up with Choice and lo and behold, two months after I moved in, my dryer stopped working. It was fixed in less than 24 hours. Then my central heater stopped working, it was fixed in less than 24 hours. Then my outside ac unit stopped working and it was fixed in less than 24 hours. Every technician that came did a great job. Every person I contacted to set up appointments were great. Choice was one of my best choices I ever made. Thank you for all you do.

Customer service were quick & responsive to my call. Capable Technician from a professional company came quickly & performed the needed repair. I am very happy with the service and repair and handling of the appliance repair in the quickest time.

I have purchased home warranty plan with Choice Home Warranty, we had some issues with the water heater and first time they send technician to fix it, though the whole problem was not addressed. We again were facing the problem and requested them to send the technician today. The technician came. We were contacted by the Care and Service Team and they were saying it's a preexisting condition and they would not cover it. We don't not understand because it clearly stated in the agreement and emails that they would repair if there was a repair and also replace the appliance if there was a issue with the appliance. Now as the problem is recurring and we contacted them they were saying they did it for courtesy sake the first time and it's preexisting and we need to bear expenses from out of pocket.

One of the switch did not operate outside light. It was promptly repaired. Service was great. Electrician was nice and explained the problem and corrected it quickly. CHOICE home warranty responded very quickly with online request. Next day repair was completed.

Yes I have paid for the whole year up front and got nothing in return. I put in a claim for my refrigerator and I responded by saying it's not cover. What a bunch of **. I will not let this go. Don't think you can just rip people off and don't give the service that you stated you would. I'm passed to the highest. Then to top it off 45 Dollar service charge just so y'all can ** me.

Tech was assigned within an hour of filing claim. Appointment made 20 min later. Tech arrived exactly on time. Diagnosed problem and repaired in timely fashion. I was most impressed by the care he took to check every possible other thing that may contribute to problem. Cleaned up work area and was gone. Very friendly and professional.

Our overall dealing with Choice has been pleasant... they tend to go above and beyond at times and send you a check for repairs even on things that aren't covered, not the full amount but a $100 or so to try and help out.

I have had AHS for more than 20 years. I had them on all 3 of my houses. I really didn't have a complaint about them. They didn't cover everything, but at least I had a reliable repairman. Choice called me out of the blue and said they had the same service quality as AHS for a lower price. I switched all three houses to a 6-year prepaid plan. Their cancellation policy means you get no refund. BIG mistake. They pay for virtually nothing and their techs are iffy. There is one paragraph in their contract that allows them to escape from paying any claim they don't want to pay for. If you question why they won't pay, they refer you to that paragraph.

I had the absolute best experience with CHW. The csr was very courteous, she assisted me with filing my first claim. She helped me maneuver through the website. I received email confirmations of my request. Then I received THE BEST service from Florida plumbing company. My technician was Eric and he was professional, on time and very thorough.

Summer in St. Louis comes on fast and even 1 day without air can be horrid. I made a great pick when I bought our Choice Warranty last year. Placed a call at 4 pm & by 430 pm a service company had called to set the appointment. Company did a fast and clean job with the repair, I am very pleased and much cooler now!

My wife's wash machine stopped feeding softener and bleach to the various cycles. I saved over $200 on this repair. I tried to fix myself by cleaning the water lines but no success. Within a couple days, she was able to schedule repair. They were very efficient diagnosing the problem. Needed 2 parts, one they had and one had to be ordered. Returned the following Monday with 2nd part and everything is working fine. Only had to pay 1 service call. My wife is very pleased. I was impressed.

Choice Home Warranty may be the worst out of all of the home warranty companies out there, I have used many over the last twenty years but got suckered in by their lower price. They refuse to repair and pay for almost everything that is requested with the most obtuse (con man excuse) reasons. They refused to pay for 2 Air conditioners that the compressor pump had failed by saying I must have had someone incorrectly service the unit with bad Freon (it had worked fine for two years and no Freon was ever added during that time). Worse of all they refused to repair a compressor on a 4 yr old air conditioner because it was too new and the manufacturer should cover it. (Manufacturer warranties typically only last 1 to 2 yrs). So if you have a new house don't expect anything to be covered because they will say the manufacturer should pay for it.

We called Choice Home Warranty when our bathroom had a leak we could not find. We were assigned one of their plumbing contractors within the next hour. The plumbers did an outstanding job replacing two leaky valves and finding a very difficult leak in our toilet. They were courteous and dedicated technicians making sure all was well before they left. Thank you Choice Home Warranty.

It took two contractors to fix the problem. Thanks for sending a second contractor for a re-look. The second contractor was very knowledgeable and fixed the problem in a short period of time. Thanks for the re-look! Not happy with the first contractor. But extremely happy with the second.

We had a few hot days in April and turned on the central air. On the 3rd day it wasn't going on. We placed a call and got a claim #. The tech came the next day, he said we blew a fuse. And it is now working once again as he replaced the fuse. It's a 3 dollar part. He said the Freon is a little low. He was gonna call it in to fill the Freon and for the fuse. He took our 45 dollar fee. He then came in and said they turned the claim down cause the fuse was old and would have failed soon anyway!!!

It was easy to call a representative and get a technician dispatched. The representative was clear and gave exact instructions on the claim process. The email and phone confirmation of the claim was quick. Overall the experience was good. The cooktop was not fixed but I was reimbursed $200 towards a new one.

This company is a joke. I've had it for 8 months use that one time for plumbing. The guy came with his pants hanging off his **. I was so worried I wouldn't let him have my kitchen until he should be some kind of business card which he then went out to his truck to get a piece of paper with his name. The second and only claim I put through was my electrical. Literally the claim has been open since January and it is now May 10th due to the fact of seven different contractors they set me up with that either never called didn't show or none of the above. I thought I was very patient giving them enough chances for the claim being a fan for 5 months. I finally had it, that was the last shot for me and they didn't even want to give me a refund when they sure had no problem taking money out of my account every single month!!! Their customer service people are rude and I promise you. You do not want to waste your money on this warranty to company.

Both times that we had placed a service call for the leaking washer and sink, the response has been nothing but excellent. The timeliness of the service center taking our request to the actual repairs are just absolutely amazing. I had Home Shield insurance for all my three properties before I found out about Choice Home Warranty and I can tell you that the quality of service in all aspects has over exceed those I experienced in the past with Home Shield. I am glad I made the transition to Choice Home Warranty and I always recommend this insurance to all of my fellow friends, family and co-workers.

My Stand-alone Freezer quit working and I didn't realize it until all my food in it thawed and ruined. I called the 1-800 number for Choice to report my loss and after they verified my contract number they told me I would be contacted by email with the name of a Licensed Repair company at which time I would be able to set-up an appointment for a repair visit. That all happened and they sent Chris ** the next day. He examined the Freezer and diagnosed its malfunction. He explained it to me and told me he would need to order the part to repair. When it came in His office called me to schedule a time for Chris to come back and finish the repair. It only took him a few minutes when he informed me he was finished. This man is young but very knowledgeable in his field of work. Chris also had a very good manner about himself. He made me confident he was taking care of my needs. He is such a polite young business man.

Garage door was repaired in January 2017, but was still having problems. New repairman in May 2017 found that prior repair was made with the wrong parts and repaired the problem. He also checked everything over, very carefully repairing and adjusting the door operating components and double checking everything. No additional charges to me.

My interaction with Choice Home Warranty was excellent. A very professional customer care rep whom gathered my related AC issues and dispatched a service alert #. Quickly afterward, we received a call from the repair technician and scheduled the appointment. The HVAC tech arrived as scheduled, quickly diagnosed the source of the AC issue and repaired the problem component. The repair was included in the warranty policy. We are happy customers. Thank you to all.

Making new claim online and speaking to representative were just a breeze. Up to date information via e-mail was right on time. Got me understood where I am at the process. Great customer service! I am still am waiting for the part that CHW bought and sent to the technician which will take well more than a week to complete the repair from the moment I placed the claim, but it is understandable.

My experience with Choice Home Warranty so far has been good. They were able to get a tech out to my house within a day of submitting a claim. However, it's taking a long time to get things fixed. I'm not sure what's causing the long wait.

Used the online method to file my claim on a Saturday. I was shocked when I received an email giving me the number for the company assigned. Even more shocked when the company owner on Sunday afternoon. The HVAC service tech arrived Monday around noontime, assessed the situation, and had authorization from Choice to effect repairs as soon as he received the parts. So far an excellent experience.

The call in customer service was excellent however the service call was slow and wanted me to buy an expensive water heater out of pocket. Overall the service call was good but the heater leak was discovered on Thursday morning and fixed on Monday. I will add I had HWA for years and they were always superb but started shopping when the rates went up. I went to Colonial/XPD which seemed like a scam that wiggled out of everything and I fixed on my own. This was my first experience with Choice and I was interested how you would do. On the weekend a friend told me he bought Choice for his 4 houses for 3 years after I recommended, a while ago, so customer service is very important.

My microwave went bad so I filed a claim and Choice Home Warranty quickly notified me of the repair company and the issue was taken care of fast and painlessly. The microwave had a bad circuit board so I was promptly reimbursed for a replacement unit.

Email CHW to submit problem with AC unit (Motor running but no cool air), and the next day an authorized CHW service technician been assign over my resident for service, and find out problem with the AC unit blower motor and replace it with a new motor. Thanks.

My refrigerator was very loud. Technician found that the fan motor was bad and needed replacement. From start to finish everyone I dealt with was professional and knowledgeable. The company that was assigned to the repair was on time. They called to keep me posted on status. I would definitely use them again if needed.

As a first time homeowner, it is scary to think that you will be faced with a large cost in repairs if and when something breaks. A few days ago, I noticed that our a/c unit was running constantly (19+ hours in one day) and not cooling our home as it should. I logged into my account and submitted a claim explaining what was going on. Seconds after I got up from my computer, I received a phone call from Choice Home Warranty. I spoke to an agent, that was professional and courteous, and we discovered that I had selected the previous year of 2016 rather than 2017. Eek!

CHW denied a claim to repair/replace my a.c. unit. They claimed the unit is leaking freon because it is rusted or corroded. But the 3 different companies who inspected it stated that it was not rusted or corroded. I have filed a complaint with BBB and submitted my documentation and I will be taking them to court. I will flood every social media outlet to spread the word about their deceptive practices. I also noticed that all of the negative complaints about them on this site is grayed out... this is also suspicious. My claim against them is real and substantiated.

I was having problems with my washing machine. It was leaking water from the bottom and was not wringing out the clothes properly. I reported the problem to CHW and was provided with a technician. In addition, CHW followed up to see whether I had been able to make contact with the technician. When I advised I had left a message, they immediately made contact and set up an appointment suitable for me.

I purchased warranty two years ago then had some claims for plumb/ac service. Each time, Home Choice warranty provided simple procedures, very quick response and assigned technicians and excellent customer service following up. This warranty really eases me free of worry. They are really a great service company which we can trust! Highly recommend to friends!

Better Homes AC & Appliance Service was assigned. They called almost as soon as I put in claim (Refrigerator problem) and assigned a technician for the following day. He was able to quickly diagnose the problem, get clearance to repair it and took care of it. Excellent service - would recommend this company for service.

The repair company came out and diagnosed the problem and had the issue fixed in a timely manner. Since this was a dryer repair and having a newborn in the house it was critical to have this taken care of in a reasonable time frame which it was.

Our Claim submitted was on Thursday and issue fixed on Friday! The Service was prompt and friendly. Choice Home Warranty takes away worries of finding reliable help when something goes wrong in your home. Extremely happy with the service! Definitely will use again if needed.

Backed up outgoing pipe from Washer and sinks which I had flood. Just to let you know, this was probably one of the most gratifying experiences I've ever had from a plumber, who was polite, courteous and knew exactly where to go and what to do. He was very neat about his process and efficient in his ability to handle the job. If I had to rate him and his work out of ten, it would be 10 plus.

Our automatic garage door opener was broken. We were able to set up an appointment easily and the repairman showed up as scheduled and was able to replace a part and get us back up and running in short order.

Plumbing problems - The man who came out was very professional and did a very good job. He worked well. He did the job and did it well. Very well, If I had another problem I would have them come out.

Overall great experience compared to other home warranty companies. From start to finish it was an easy process. You can submit your request online and then you receive an email with who your contractor will be and then they schedule the work out.

Great experience. I would use them again if needed. On time and very polite. Work was done in a half an hour. Will keep using Choice Home Warranty again. Driver also came early to my house to fix my fan. Fan is working great now.

Great service! The contractor contacted me within 15 mins! He came out on my schedule and the job was done great. I now have air-conditioning again! I'm so happy I have a home warranty. It take a big headache off my chest when something goes wrong! I love not having to worry about never having the money to fix any major problems that may occur!

My Kenmore Elite Washer Stopped working. The repairman said it would cost over $700 to fix. CHW senior Claims adjuster said they would only pay $300 dollars toward the replacement or repair. She told me they did not want to repair because it could break again, so they would cut me a check and put in the mail for $300. She tried to make the decision for me. I told her I will call back tomorrow with my decision.

Our air went out on a Thursday afternoon. I contacted Choice Home Warranty, and someone answered within one minute. They informed me that I would be contacted with the name and number of a company that would come out and fix the air. As promised the next day I was contacted, and by Monday my air was working again. I was very pleased with the customer service, and the quick response to my request!

The first claim was for the pressure regulator located in my garage by the water heater... NOT COVERED. Second claim, my Kenmore washing machine drum developed a leak and I was told it could not be repaired. They cut me a check for $300 which is less than what I paid for it 14 years ago. Choice will lead you to believe coverage will replace the appliance and the cheapest top loading Kenmore costs $380 on sale, $539 regular price. I didn't expect them to pay tax and delivery which adds another $80 to the total. So basically you will get what they think you will pay for a used appliance, not a new one. Furthermore, the agent that communicated the decision not to repair my washer was extremely curt and condescending. So far this coverage has not saved me a dime. Never again will I do business with this company.

If you are thinking on getting this insurance, read the fine print in their contract first. At the end, you may be paying an expensive insurance that covers almost nothing. We had two claims and both were denied. They advertise that they will replace your appliance when needed, but it is all misleading as they have fine print in their contracts that gives them a way out from approving a claim. They just want to patch things up regardless of the conditions of the appliance. In addition, the technicians that they work with are not real companies (all their emails are gmail.com, yahoo.com, etc.) and do not carry enough insurance or are not bonded. Do not waste your money, the concept is good, but this company is in only for a profit.

Water Valve Replacement to Washing Machine. Instant Plumbing and Rooter LLC was assigned and provided great customer service from the initial telecoms to the actual repair. Technician called landlord as requested and provided the information necessary to perform the work correctly as required. He also verified the Hot Water Valve was faulty, so he performed great service by checking the unreported issue. Work was completed very well as requested. Thank you and Thank you Choice for great service!

GFI in garage kept tripping within seconds of being reset. Tech came out and figured the problem ASAP. Drove off to Home Depot and purchased a new GFI, came back, installed. Cost only the deductible. Was done, within 48 hours of being called (which was a Sunday). Very personable as well.

I was initially leery about this type of service. Having the coverage for a year I have had to utilize their services three times. Water heater, dishwasher, and water heater, each service repair was completed quickly and accurately. The tradesmen that are used are efficient, knowledgeable, and very service-oriented. I highly recommend this company and their warranty program.

A/C repair. Inside coils on unit freezing up. Air-Flo was the company they set up for me. They came out next day. Very professional and fast, I was very pleased. Fixed the problem and was only $45 like they said. Thanks Choice Home Warranty.

Garage door motor replacement - Customer Service handled the request efficiently and promptly. Technician kept me informed on his arrival. He was courteous, kind and business efficient. He did the work but was cordial as well. I recommend the service to friends and neighbors. I am Very happy.

When I signed the contract they said "we will fix it or replace it". They didn't fix and didn't replace my dryer when it's died. They not fixed or replaced my air conditioner either. They said "it has a rust in coil". I spoke with professional technician, who do it daily. He said, even new coil will have a rust in couple years, because of condensate. My air conditioner is much older, but they never mention any exclusions when they took my money on front. Even more, they said "it's doesn't matter how old your equipment is". Very bad service, never recommend it to anyone. They took my money and do nothing.

I have filed 2 issues with this company and both claims were denied. First was my A/C unit losing Freon - denied saying issue must have been going on for a couple of months... duh... it might have but just all the sudden quit working which is the reason we called for service. Second was my dryer quit working - denied saying proper maintenance wasn't done on it and lint got caught in it. Ok we clean the filter and filter area out after each use. I switch to this company because it was referred to me by a friend and was cheaper. BAD DECISION TO SWITCH. I had AHS for 8 years and never was denied any type of claim. I WOULD NOT recommend this company to anyone.

I needed my garbage disposal repaired. Choice Home Warranty had a repair company call me quickly and we were able to schedule the repair time that worked well with my work schedule (7 AM). The repairman arrived on time and replaced the garbage disposal. He explained what he was doing and educated me on the warranty of the new unit and also how to best care for it. It went extremely smoothly and I could be happier.

Excellent, professional service (ceiling fan hookup and plumbing). On time. Completely satisfied. Choice Home Warranty promptly dispatched a contractor to me. The technician was very knowledgeable and professional and friendly. Will definitely use them again if needed. Choice Home Warranty is a excellent plan for any homeowner.

Excellent, fast, professional, great service. Even on a weekend! My furnace stopped working on a cold weekend and I called Choice and almost immediately I received a call back from a technician sending someone out to the house that day. Technician fixed the issue with the furnace and we had heat back within hours of the call!

The service that was provided was fantastic and it was done in a timely manner. The technician that was sent out was great and very pleasant to speak to about my dryer. Topnotch service and done quickly. I would definitely recommend this service to all my friends and family.

All I had to do was make a phone call and the repair was done the same afternoon. I called 9 am and at 4 pm the serviceman was at our house repairing our washing machine. GREAT SERVICE. I would recommend your service to anyone. THANK YOU.

I submitted my claim and the next day Mr ** was there to solve the problem. Choice choose not to repair but gave me a check to cover the repairs. I am very pleased with the service Choice has provided me.

The service was very professional and quick. I canceled another home warranty because was not happy with the technicians but I am please with this one. I'll be more than happy to fill another description on my next service call. Hopefully the work will last.

When I called, regarding my ceiling fan that had stopped operating, I was immediately given a repair service who promptly came to my house and installed the new fan. I have submitted the invoice for the purchase of the new fan and have been told the maximum allowed reimbursement will be sent. I am quite satisfied with the service from Choice Home Warranty and the service company.

My family had several running toilets. I personally had another problem with my toilet. While the plumber had to make two trips, he did so in an efficient manner and all is well with the plumbing in my home. I was satisfied with his work. He was very professional and pleasant.

Filed a claim with Choice Home Warranty, a technician was assigned and an appointment was set within a few days. The technician came and said that our garbage disposal needed to be replaced. We were told Choice Home Warranty would need to approve the replacement but once they did they, he would reach back out to come do the work. We never heard anything back. I called CHW, they deemed the technician unresponsive and reassigned my claim. Had another appointment set up with a new technician who called the morning of the appointment saying he couldn't make it and it would be another week before he would be able to come out. Called CHW back, they again reassigned the claim. Had an appointment set with technician number 3. I called the general office line (the only number I had) to reschedule. No one answered so I left a message. No one called me back to reschedule.

Service with Choice Home Warranty was fast. We had issues with our air conditioning unit and they were able to assign a technician to us, B & L Lamb Heating & A-C, who saw us the next day. Service came on time and was friendly. Answered all our questions and were able to resolve the issue. Choice Home Warranty kept in contact with us through the whole process letting us know who was assigned to us, the fee of service, and when they were on their way. Overall it was a great experience.

We contacted Choice Home Warranty on a Sunday afternoon about a problem (non-emergency) with our plumbing. Within 24 hours the repairs had been completed. Great price on the home warranty plus the service calls are $20 less than with our previous home warranty company.

Very quick service and the technician explained to us very clearly what was wrong and Choice was very quick with a resolution. We have air again!!! I would recommend Choice if you are in need of a warranty. You will be happy with your Choice!!!

It was covered this time but your company said it didn't belong to my coverage. I don't understand completely why that motor wasn't considered as a part of pool system. If this matter happens again, I may have a hard time to fix it.

My sinks were clogged in my bathroom. I called and they sent someone out the next day. He arrived within the window they gave me and Boss Plumbing got me fixed. The guy Luis who showed up was very nice and answered my questions. I also showed him something I am looking at doing to my other bathroom in the future and he answered my questions I had.

Service was excellent... Choice is the best. Will strongly recommend. So far all our issues were addressed immediately. We called Choice and they scheduled a technician and our problem got fixed in couple of minutes the technician was here. We will continue to be a member.

Plumbing was backing up and Choice Home found a plumber who was able to come out quickly and get it fixed. The plumber was very friendly and came out as soon as possible. I would recommend Choice Home to anyone who recently bought a home as we just did.

AC Not Cooling: The process was very smooth. I called in the morning to report the issue. The service company was there later that day on time. The technician was knowledgeable and knew the problem that needed to be fixed. I would recommend to a friend.

Failed microwave - CHW was very quick to respond and assigned a service company. Unfortunately the repair is still not complete. Going on 5 weeks. A no show a reschedule are to blame. Happy with CHW. Not sure about the service company. Hopefully the issues will be resolved soon.

Being a landlord is a tough job, but when you have Choice on your side it is amazing. You are great with my rentals and my home, one of the best warranty programs I have ever had, definitely will recommend them.

We were in total disbelief when the washer stopped in mid-cycle. Two more loads remained to be done. This had to be a mid-week disaster. Then came the bright spot. I remembered my Choice Home coverage. One email and 30 minutes later I had the contact number of the technician. Called him and he showed up at noon next day within 24 hours, fixed the washer in 20 minutes and was gone with a smile. Really impressive!

Kendra ** was very professional and she realized the issues I had to deal with with the Vendor. She has resolved my problem. It was a good outcome. I was happy with the experience at the Choice Warranty but the experience I had with the vendor was not good. Very disappointing.

I called Choice regarding a bad ceiling fan. They contacted a technician. MIKE came out and said the motor was dead. Choice allowed me to purchase a replacement which Mike came back and installed it. I was pleased with the results.

Refrigerator repair - I placed a call through the service representative and she was very nice and helpful. A claim was issued and within a hour, a phone call from the company they assigned my claim to, called me to schedule an appointment. Fortunately he had the part that was needed and came out within several hours and replaced part. Excellent service!!!

I see all these reviews on Choice and I can say without reservation my experience is totally different. I've had Choice as a home warranty provider of all of my houses and I can say they have never approve any claim I have filed. I take great care of all of my homes and it doesn't matter what the situation is they deny everything. I recently had an issue with a 2 year AC unit that I have maintained a warranty and the response I got back was they dont cover the part. I've had the same issue of plumbing issue, electrical and anything I have called them for. Choice is a scam and I want my money back.

Put in a ticket for the garbage disposal problem, and they got me a brand new one. The serviceman called and setup the appointment almost immediately. He arrived told me exactly what was wrong and me a brand new one for the price of a claim.

Our dishwasher would not turn on. Our call to Choice Home Warranty resulted in fast action by Atwood Appliance for an appointment. The repairman arrive right on time and had the dishwasher humming in no time at all! Very satisfied!

Great service with a knowledgeable technician. Had a very bad experience with a former claim but this one made up for that. I requested this same technician for 2 other claims that I am very satisfied with and will definitely use him again.

I called and made a claim. They followed up immediately with the Service Contractor's name and phone # to call and set up appointment. JB Services came out and reported the problem. CHW took care of the claim and I was very pleased with the service.

I have had plumbing and air problems in the last two weeks and Choice was a lifesaver. I moved to Choice from another company and they are lower cost and high quality service. This is helpful when you are a single homeowner on a budget.

The accuracy of when to expect to be contacted by the furnace repairman was right on. There is a slight problem because he had to contact your office to give a quote for the repair and didn't come back or call. I don't know if he couldn't reach you because of the time difference or if he had another repair call. He didn't answer the message I left on his cellphone. I expect him to return tomorrow. I'm glad the weather isn't too cold. If you could add an emergency claim for extreme problems, that would help a lot. Thank you.

Very pleased with the service. The dryer was repaired quickly. No hassle. Just turned in the claim. Referred to the service company for the repair. Paid my copay and the Service company took care of everything. I would recommend anyone who has a home to use Choice warranty.

Very pleased with Tom. Very pleasant young man and he was able to fix both the leaking washing machine faucet and toilet tank innards without any problem. He was very knowledgeable about the problem issues I had. Would definitely recommend Tom from Priority Drain and Sewer to fix any plumbing problems.

Called Choice Home Warranty, (CHW) 27 April 2017, to report water heater will not light and leaking. My claim was denied because of excluded items. I paid 1 year in advance the amount of $450.00 thinking if something such as this happen my family covered. I ask for refund of the remaining months. I was told by representative there is $50.00 cancellation fee. I only had 4 months left to end of term that meant I would receive $22.00 refund and I never used the policy. I feel so cheated out of my hard earn money. BTW I'm a Navy veteran. Please don't buy from this company. This is the ripoff you don't need. Just think there is more excluded than included. Please don't allow this to happen to anyone else.

Although Choice could not fully cover the repairs on my Central Vac unit due to an equipment change, I was fairly compensated to help cover the cost of a new system. I would recommend Choice Home Warranty to anyone and I switched from another company 6 months ago and am very pleased.

We have been with Choice over 3 years and have never had a problem getting service. Most times we have a service tech at our door the very next day. I would recommend them to anybody. Recently our a/c was making noise, the next day 9am Morgan Air was at our door.

I appreciate Choice Warranty working with me on resolving the claim issue with the repair of the connector on my air conditioner. After having the same company to come out twice because the first time the repair was misdiagnosed. The second repair got it right and help resolve the issue.

Choice Home Warranty allowed a company to come to my house that, when contracted independently, took my money and did not do the repair. I have looked into this company and they are not even licensed in my state. Choice insists that they submitted a copy of their license and referred to them as an "authorized" technician. When I complained, they denied any wrongdoing but admitted that this company has been removed from their list of technicians. Why would they do that based on one complaint and regarding independent work unless they found something to confirm what I am saying?

The experience for our dryer repair was very positive. A repair technician was assigned quickly and we were able to get on their schedule. The dryer diagnosis was sent to CHW and they contacted me immediately to discuss a buyout because the dryer was beyond repair. The amount was fair and we appreciate how quickly this was handled.

My Tech Benny was excellent and he installed a new garbage disposal within a day of the first phone call. Very pleased with his installation, attitude and his very friendliness and the service of Choice Home Warranty for I have a 6 year warranty and this is my first time in needing them.

I found out that you do not cover one of the most common things to go wrong with a microwave, I think this is not good for the consumer/subscriber. The contract states this in the coverage, but the arcing is caused by a malfunction in the machine before the arcing takes place.

Choice Home Warranty is by far the worst company I have ever been with a part of. It's to the point that I wish I stayed American Home Shield. I have been with CHW for almost two years and I had to put in a few claims nothing major but when my AC unit went out they were no help at all. Apparently, the compressor to ground short is what cause the damaged from what I was told and then was informed that they would not cover it because it's not considered normal wear and tear. I asked, "What is considered normal wear and tear?" The response was "abuse, misuse and neglect". "Really, you don't read that in the fine print," I stated.

I have seen commercial regarding warranty companies and have been very skeptical but since being a customer of Choice Home Warranty I am no longer. Since signing up in Aug of 2016 I have had two items that needed to be repaired and they were able to provide me the service quickly without a fight. I am pleased to be a customer.

Whatever you do please do not purchase home warranty services from this company. They will always fail on their promises (100% GUARANTEED. That is the only thing they guarantee). Issues with this company: 1) They work with mom-pop shop run by one employee. When they assign technician, you need to waste lot of time to get hold of them. 2) They do not value your time. Recently I experienced it. Technician told he would visit my home between 12 and 3 PM but showed up at 7 PM. 3) All expensive appliances (refrigerator, HVAC, water heater, washer, dryer) are not covered by them. But they will not tell you at the time of purchase. You realize it after you purchased warranty and when you need them to address problem. 4) You cannot cancel your policy. Terms and conditions are so unfavorable it is like casino games where house always wins. They will make sure they do not have to refund any money you paid to purchase policy.

We have a problem with our oven panel and called it in. The technician assigned to the order arrived very promptly and helped with the problem. Even though the part is now obsolete, the company assisted us to obtain a new replacement.

My experience was excellent. I have never received prompt and professional service a while back I had American Home Shield and the first time I had a problem it had taken a week before I could get someone out here to look at my washer. And, he gave me all kinds of excuses why he couldn't fix it because it was double stack and he said the Home Shield wouldn't cover it but I am very impressed by your company.

Choice Home warranty is the best. In 24 hours I had a contractor out to check my air conditioning. Both companies were fantastic. The first impression was customer service which is awesome. I did not have to repeat myself when the order was taken. Thank you Choice Home Warranty!

Service was prompt and exceeded my expectations. The service technician was thorough, friendly and knowledgeable. Although my A/C may need replacing, I know Choice HOME WARRANTY gives me peace of mind about being fair and honest about the coverage. I would recommend Choice HOME WARRANTY to my friends and family.

Our central A/C went out during the middle of summer. We had just purchased our warranty after a friend recommended them and we were just past our 30-day grace period! Mind you we had a newborn at home and purchased 3 years with this company and I'm pretty sure they overcharged us. They kept taking out payments when we didn't authorize it and over-drafted our account. That should have been my first warning!

The customer service I received from Choice Home was fast, friendly and professional. There was no delay or problem with finding my account information and explanation of coverage. My request (leaking toilet) was processed and I was quickly contacted by a local plumber who was very professional and fixed my problem the next day at our appointment time. My overall experience was positive and fully satisfactory. I know all my friends would appreciate the fine service I experienced with Choice Home for the 2nd time around.

I have been extremely pleased with Choice Home Warranty. Their customer service is way above average as far as I am concerned. Example: My microwave quit working. I reported it to CHW around noontime. Shortly afterwards, I received a call from the company that had been assigned my claim. An appointment was made with the company for the tech to come out that same afternoon and check out my microwave. The Tech arrived promptly, was courteous, knowledgeable and efficient. As it turned out, my microwave was too old and beyond repair. I received from CHW a cash back offer and now have a new microwave. It was unbelievable how fast they received and settled my claim.

A/C not cooling. The tech came out and quickly determined the problem. He said he would order a fan. A few days later, he called and said they had sent him the wrong fan. He came back today, installed the new fan and the unit is working properly.

I recommend using this company. They did a great job.This company made sure that we were taken care of. I plan on using this company again. I will also inform my family members about the service that we receive last week. The air conditioner tech was on time and very dependable.

This company is geared towards hiding behind unscrupulous business practices by not covering its claims. My A/C unit was rusted due to normal wear and tear of condensation. The unit has steel coils and when you run an A/C unit you're going to have condensation!!! Very disappointed in this company and its practices.

Not just waste of money, but I felt like I was paying to be cheated and betrayal. I am with CHW since 2014, never had a big issue. Used them twice small repairs and with payment of 45$ dollars but now when I need service and repair they are saying it's not covered. 6 days back I called to get my AC fixed because it was not cooling. The technician showed up next day of call and left saying me his boss will talk. Received a call, technical wanted to do a leak test which is 150 and is not covered. I say I pay, the technician came next day, took him less than 15 minutes to check and gave me an estimated of 2100 to fix it.

On 4/22/17 Choice Home Warranty field technician (Just Cooling A/C & Heating) inspected my AC unit and said the unit was maintained properly. The compressor failed and need to be replaced. Two hours later Choice Home Warranty made a decision to deny the claim and falsely stated unit was not maintained properly despite their field technician's assessment to the contrary. I will see them in court but would like the public to know that when it comes to claim Choice Home Warranty is not a good choice and will not be there for you. Buyer beware.

Both Choice warranty and the repairman did an excellent job. Choice warranty gave me the name of Bayshore Air Conditioning. The appointment was the next day, and the repairman fixed my problem by adding more freon. He was very polite and so was Choice warranty.

Choice did what they said they would do in a timely fashion. The work was timely and professional. Their follow up was very professional. The work by the craftsman was more than I expected and professional done. I would recommend their services to anyone.

Had an issue with my microwave. Called in a repair request. Everyone I spoke with was very helpful. Had a technician out within the week. Very happy with the service provided. The technician who came to the house was very professional and knowledgeable about the issue with my microwave.

I called about 12 in the day to make a claim and get some service on my air conditioner. Immediately after making the claim the service professional called to set up an appointment. 415 he was on his way and by 5 o'clock he was done. I was most appreciative.

My washer was leaking. They came out and the part was not covered. They instead wrote me a check to help cover a new one. So grateful. Now I will be able to put that towards a new washer. Will continue to use them forever.

My air conditioning unit failed, Choice Home Warranty sent a technician and upon inspection it was determined that the unit needs to be replaced due to being 18 years old. The technician has been doing this for over 20 years and stated that this is 100% normal wear and tear. Choice Home Warranty states it is not normal wear and tear, they don't care what the servicing technician diagnosed. They denied my claim and will be getting a lawsuit from me. I made my payments on time every month and this was my first claim. Don't fall for this scam. Monica in the claims department was very rude from day one.

The worst customer service I have ever dealt with. If it is a small claim, all is well. I had 3 different technicians come out over my A/C and it never worked. I had them come out again and they gave me the excuse that it was not covered because of a grounding issue. The tech was in my living room when I called and he said that was not what I submitted and went and resubmitted. The Tech said it was normal wear and tear... Choice said they would review it. Never called me back and I called them... Still same outcome.

If you are planning on using CHW I'd think again, turn and run as far away from this company as possible. They claim to cover items but when you need them fixed they are 99% items that are excluded. For example, they say they cover water heaters. You would think that when your water heater breaks they would replace it for a new one. Well, in their exclusions they don't actually cover the water heater itself but maybe components on the water heater. So $1000 later you have to pay for a new water heater because CHW will not replace the tank.

Within just a few hours of putting in my claim over the phone, I received a call from the electrician who came out to the property to do the electrical outlet repair quickly and efficiently. He made the effort to call me at 6 pm which was after hours to serve us. They came out the next day and completed the work right away. Fast service.