Choice Home Warranty Reviews

Technician did a great job. Choice Home Warranty sucks as a home warranty company. They claim to take care of you when something malfunctions but it was stressful and at the end they didn't want to cover the repair.

Because they now cover almost everything, I chose to use them. They didn't always cover everything. I used them in the past and they sent skilled and knowledgeable people. Let's hope they continue to.

First of all I have been with your company for over five years and I hope that a person in charge of the company hears my message. I’ve scheduled an appointment for my refrigerator like Tuesday. I got a reply from you guys on Wednesday saying they’re gonna come out between nine and 12 Thursday. I said, "Great." Thursday came. I got a note from the company that’s gonna do the work and, "We scheduled you for Friday 9 to 12." Ok. I’ll I texted her back saying that I will be home. Friday came and she texted me at 8:45 to again confirm. I texted her back immediately saying I’m home waiting. No call from the technician so at 12:30 I called her and she said that the technician left the area and won’t be back. I again told her that I called once, left message and texted her two or three times stating I was home still waiting.

Choice Home Warranty is the worst company I have ever dealt with. I opened a claim for a broken sink and over a month later the issue still has not been fixed. I paid the required $75 service call fee expecting someone to actually repair the problem. A plumber was assigned, came out, did absolutely nothing to fix the issue, never returned, and the claim remains unresolved. I was still out the $75 and never refunded despite receiving no actual service. Over the past month, I have spoken to approximately 15 different people trying to get this resolved. Every single time I had to explain my entire situation from the beginning only to be transferred to someone else who either could not help, did not solve anything, or argued instead of providing solutions. No one took ownership, communication was terrible, and I got passed around with no progress.

I've been with Choice for six years and I haven't had any problems submitting a claim. Usually, when I submit a claim, before the end of the day, they're getting back with me. Everything has been satisfactory. All but one. I had a problem with my washer, and the problem wasn't fixed. I didn't bother to call back. So, that was the only thing. It was pretty minor. I'm just really glad that I have Choice. I've saved quite a bit of money from having them. Their website is friendly to navigate. Everything that I've submitted has been taken care of.

This review is about Choice Home Warranty (CHW). CHW has a very effective marketing team to sell its service, but with a very sophisticated structured operation team to scrutinize each claim to minimize its dues to its customers. My most recent experience was on a claim of our refrigerator control board failure. With more than 96 hours after the first technician visit, CHE sent a lengthy email. Denied the claim with key reason that our fridge was located at a place lack of air circulation, causing excessive heat which triggered the control board failure. My fridge has been at the kitchen pre-defined standard location installed by professional and been there normally used for over 10 years. CHM was trying not to cover the cost by finding such excuse, and they do have an appealing process with an assigned “case manager”. The case manager did contact me but just made sure that the CHM would not cover the claim.

CHW assigned Prohands LLC to repair my garbage disposal and he was scheduled to come 7 days after my request. I called his phone ** and he never answer and his voicemail was full. Therefore I rejected PROHANDS service and CHW assigned me UDI Group International LLC, instead which I recommend. His phone is **. Do not use PROHANDS LLC

Filing the claim was easy and the repair process was good. Good customer service and very helpful. Would definitely recommend choice home warranty for all your products. The repairman was very knowledgeable and friendly

I like this company because it handles business for me. Instead of having to be on the phone for possibly hours finding someone to help me. As a single mom I need all my minutes… Choice helps me keep more of them when situations get stressful.

For the first time in 8-10 years Choice let me down. I think that’s a good record. Long story short? Toilet blew out underneath, seals and such. They denied that portion of the claim (which was the claim) because of normal wear and tear. It has caused me to research other companies as pretty much anything that breaks down will be the result of normal wear. Highly disappointed by their decision on this claim. I guess if you have a brand new house and something goes wrong they won’t be able to use this excuse. Crazy thing is I had just referred my son-in-law the night before. I quickly retracted that referral needless to say.

I have had contracts with Choice for years now. I let my last one expire as prices in the economy in general were surging and I wanted to save on expenses. I had not let a day go by that I did not think about how much I would have to pay if an appliance failed to work. I called and re-instated with a monthly charge instead of paying for 3-years all at once. Nightmare over. They are happy to have us back!!

HT PHILLY HVAC, Henry ** was very helpful. Changed my appointment from 48 hours (Monday) to arriving that day due to the intensity of the heat and because of my puppy. Thank you so much. I have AC AGAIN 🙌🏼. Service arrived as stated. Access the situation through talking to me before he arrived. Then once he arrived. Checked everything and installed the part based on our conversation of what was going on with the temperature in the house being very warm. Cleaned up and carried all packaging needed for the part. Great for my first time accessing my Choice Home Warranty. Great service person, Henry. Thanks for bringing an uncomfortable environment back to livable.

I was so mad with my house insurance I had. They had disappointed me several times and took a lot of money from me. I found Choice Home Warranty on FB. They called me, and I was so delighted with Elvin. He answered all my questions. And he gave me great feedback! I got a great deal! I’m looking forward to using CHW in the future. I felt he was so honest with me.

Great communication, technician was very knowledgeable and helpful. Arrived on time, repaired the issue, adding more coolant and provided excellent advice on how to get the AC unit to perform the best. Thank you.

Excellent dryer technician. Quick service compared to last time. The technician kept up to date as to the part status and when he would be back. Friendly technician. Good company and Choice Home Warranty need to keep them.

I had a bit of difficulty understanding the agent but finally got claim on record for plumbing issue. I received an email from Choice saying someone had picked up the claim and a date was made for them to come to our house. However, we were not notified if the time and date was good for us. Fortunately, we were in contact with company and they came out relatively quickly and fixed our problem. Service person was nice and efficient. I would recommend this company.

By me living in Mississippi area DeSoto you all have gotten better with the service providers/vendors. Thank you for getting a vendor to pick up our order in time. Our power had went out, we had thought that it was our breaker box. And it was they came and fix the problem and we was grateful for it, we had our air and refrigerator working.

This home warranty company was part of my escrow. I had a leak under the laundry room sink a few months after moving in. On the pro side, everyone was polite and they did get someone to me in a timely way. The con side was bigger and more frustrating. Typically, insurance companies ensure for replacement value. This one did not. I had to purchase the part as it was not what they considered standard, although it was a simple Moen faucet and came with the house. They would also only complete the repair if the system was the same one that came with the house.

FIrst, Choice was fast in processing my claim. Amazing! The technician was even faster in fixing the -Robles. He was knowledgeable and was done in ten minutes. Thank you Choice. Out of all the warranty companies calling me, I am so thankful that I chose Choice.

The technician confirmed appointment the day before, he arrived within the appointment window having messaged to say he was on his way. He was polite and courteous. However most importantly he actually fixed the problem. This was my 3rd appointment to resolve this issue, 1st technician arrived 2 hours late and couldn’t fixed the problem, 2nd technician just did not show up, I waited in all day, and he didn’t answer the phone. I am so happy to have a working cold tap again.

I am very pleased for Choice home warranty. Excellence customer services and their quickly efficient responses to my claims through the years. They are trustworthy home warranty company to take care of my home for years to come. Thank you very much for your dedicated services. Christine (Sugarland, TX)

BTS top to Bottom provided excellent repair service. I would highly recommend this company to anyone. The owner and his technician went above and beyond to detect the problem and repair my unit that the previous company failed to do.

They were timely, courteous and knew what they were doing. Even though they had to come back more than once, they still did their job in a courteous manner. Couldn't ask for nicer people to work with.

As far as the technician who came out and gave his recommendation for what the choice should do next, he was great. He even took it a step further to make sure before he gave that recommendation. So his service was a 10/10. Choice has been nothing but a pain from the beginning. The tech recommended that our AC unit be replaced and Choice has done nothing but give us the run around for approximately 2 weeks. This has been an ongoing issue for little over a month. We had to pay for two service calls for the same problem which is unacceptable. When I asked why can't we get someone out today, Choice said they only do that if it's an emergency. Well this was an emergency being that it's 90 degrees outside and I have no AC after the first tech that came out solution didn't work.

Dillon was an amazing plumber! He arrived on time, completed the job efficiently, and made sure everything was done exactly as requested. His professionalism, knowledge, and attention to detail were outstanding. I’ve been using Soraparu Home Services for years, and they have always provided reliable and trustworthy service. Dillon is a great example of the quality team they have. Highly recommended for anyone looking for honest, dependable, and professional home service work. Thank you, Dillon, for another excellent experience!

The technician from Chamber Services was awesome. The rest of the experience was not. The settlement offer was not a replacement of the appliance like stated. The entire Choice Home Warranty service was not what I expected to help when needed.

I have pipe pressure issue, he came to dialogue and home choice approved in one hour. He came back right after approval. That is good. But they never send me any paper report for the job that they did.

Choice Home Warranty does not care about the consumer. When calling to put in a request for a work order it takes too long to get a vendor out to your home. When requesting a call back from upper management it never happens and nothing being notated as stated by the rep

Kevin is very happy, polite and informed of his job. He is always neat and clean. He works fast and does not play around. Your company should be proud to have him as a worker. In fact I think he deserves a raise. You should have more workers like him. I wish everyone could have the opportunity to experience his work

The service technician was very professional and efficient. My only complaint is that CHW made the appointments without checking with me. I was notified by email at 5:30 a.m. that my appointment was that day. I had to call and reschedule my appointment twice because I was out of town.

They arrived within 48 hrs. At 96 degrees we were more than ready for them to arrive earliier, but they were efficient and reasonable and we would call on them again. The only reason I gave a 4 was we were hoping someone would come within 24 hrs, not 48.

We’re on a six-year plan. By the time this plan runs out, it will be 10 years since we've been with Choice Home Warranty. Their customer service as well as the teechnicians they have been sending have been fine.

I was very happy with the service that "Chill Dude's Comfort Solutions" and their technician Aaron provided. Great communication and flexible for scheduling. He did a very thorough check up on the A/C system and answered all of my questions in a very professional manner. He took his time to ensure everything was working properly. Professional and courteous service!

The technician was competent and polite. Totally satisfied with him. However, CHW, performance was completely unacceptable for a number of reasons. 1) I have 61 emails in my file from CHW, not one advised of any increase in service fee. 2) When I spoke to customer service, they apologized and said they would look into this communications problem, and they reduced my service fee from $100 to $85. 3) I received no initial notification from CHW of who and when my job would be performed. It was only after I called (when they advised me that they sent me a message the previous day, which I didn't receive) did I get a message sent to me on who and when. (Messages had not gone to SPAM) 4) Received two confirmation email from CHW stating I would provide the technician a service fee upon his arrival. However, when the tech put in for the $85 service fee, the claim was rejected.

I like everything about CHW except the fee and how it is applied. The fee for me originally was 35 now, 85 and....paid in advance. They work with good service organizations and schedule appointments at customer's convenience.

I was allowed to hire a plumber to fix a hot water heater which was good. However, the process was initiated be me, not CHW. If I would have waited for them to initiate the service I probably would have waited a much longer time. It was 92 degrees and we did not have hot water to take a shower.

This is the third time of filing a claim with CHW. This time it was for a Water Heater. The heater was 23 years old but all they wanted the technician to do was find a part and repair it. The tech told them that the heater was old and should be replaced, but they said to find the part and repair it. After about a week went by the tech said he ordered the part from Amazon and it would be a week to deliver. Amazon delayed the shipment for another week. I canceled the claim and requested a refund of my premium plus the fee that was paid to the technician when he appraised the problem. They refused because I cancelled the claim. I contacted a local plumber and had a new water heater installed the same day. Before, the microwave stopped working.

Would rather call it a con!!! You have the choice to get cheated. Beware, overpushy sales, horrible and rude customer service and Warranty that rejects almost everything. No doubt they have a $12 million fine in Arizona.

I have chosen Choice Warranty for coverage because I believe it is a quality company and checked on home warranty companies and Choice Warranty is top rated. I feel my rep gave me very good information and makes their service seem to be perfect for me and the protection of my appliances. The cost is acceptable and clear on my obligations. Thanks for giving me peace of mind cause this is an important issue and worry to me to need costly repairs.

Requested repair on my LG top-loading washer. First company that they sent to do my repairs was in Mission Texas and whoever was at their company put my address wrong. The company in Mission cancelled that. I was too far away so then and this is after 23 weeks they requested a Repair Man more local. He has come out and checked it. Diagnose the problem. Just waiting on the part to come in. Other than that everything was great. Also received notice of Repair Man to come out to repair the machine the same day. He was coming out between eight and 12. I do not check my emails until late in the evening. They absolutely need to improve customer service.

I have had so far very good experience with Choice Home Warranty. On two occasions they've come out once is for my plumbing water heater and the other was for my AC unit. When I called customer service they promptly got me a service provider within a day and they both came out and fix the issues. I got a Choice warranty plan for my son also because of this.

There were some issues with the AI check in service. Couldn’t get across my credit card number and other information. You're asked to type in your credit card number, and when I started doing that, the AI was talking over me, said I didn’t give the entire number. Very frustrating.

This claim was for our hot water heater located at **. The Technician was on time, knowledgeable and got back to us promptly with his findings. We have recommended Choice Warranty to several of our friends now after we have experienced over 8 years of good service.

Mr. Maurice was very knowledgeable on the plans. Able to give me a quote and explain the options available to me!! He went over the details of the plan that I choose, went over all appliances that were covered! Mr.Maurice was a gem.

I LOVE CHOICE!!!! I have 3 properties of various ages (built in 1920s, 1950s and 2000s). After 2 really bad experiences over the past few years with 2 different warranty companies, resulting in my having to pay nearly 10k out of pocket for 2 repairs that were clearly covered under those home warranties that I had been paying on for years, I had sworn off home warranties. But last year with the changing and uncertain economy, I knew I needed coverage in case of an emergency issue with my properties. I did some research and decided to try Choice for all of my properties.

Shawn ** displayed outstanding customer service and skills. He kept me informed as he located issues with the system. Arrived on time and completed the job and explained to me about another problem he located and would share with Choice. He showed respect for our home and was very professional.

When I submitted my claim, I was worried it wouldn’t actually be processed. I’ve heard so many stories about insurances like this not actually processing or taking forever. With a broken AC, that would be unacceptable. While it did take them a good 12 hours to find an AC specialist, in hindsight it made sense as it was the first hot day of the year and many people’s ac was broken. Within 5 hours of recieving notification of a match, an AC specialist was fixing my problem and it was fully resolved in 2 hours. Couldn’t have gone much better if I tried.

I had Choice Home Warranty about five years ago, and I decided to try them again after they didn't do me right the first time. I just submitted a claim. I had no problems with the technician. He was very nice. He did an excellent job. Everything is fine for now. I'm satisfied with Choice.

ABOVE ALL PLUMBING responded very quickly to my claim! The employees that came were on time, advised me they were on their way. Levi was very knowledgeable, competent, willing to explain his process and James assisted him very efficiently! They tried very hard to solve my problem! Very respectful of my home when they brought their tools inside and polite and friendly to me! I have nothing but complements for these gentlemen, and would recommend them and their company highly! Would hope they would be return if I had another plumbing issue! First class company!

Got my appointment fast. Wasn't happy when the service person showed up in a pick-up truck, no markings on the truck with the name of the company, hum? I explained the issue which turned out to be the capacitor (HVAC system) needed to be replaced. I have a yearly contract with Davis Services which checks my unit in winter/summer. They had told me my capacitor needed to be replaced as well. He replaced it then told me the call had been cancelled and wanted to be paid for the part $120. I said no let me call Choice and find out what is going on. He was very impatient and wanted to take out the capacitor and didn't want to wait while I made the call.

The man from Sears was professional in his job as well as knowledgeable in what he was doing. We are in the heat for 3 days and in minutes he had our air conditioner was up and running with cool air. Thank you, Lucille Adrienne **.

I sent in a claim for our microwave. We had a guy come out to look at it. He said, "It's not worth fixing. You might as well just get a new one, because by the time you put the parts back in here, it's just done." Plus, it was eight years old and he told me that we should get a new one. Choice was quick on the ball about it. So, that was good. I had a positive outcome from it. The only thing I didn't like about it is price-wise, what they determined the microwave was worth and what it costs nowadays.

I called in for an AC repair. A technician that I'm familiar with is also a vendor for Choice. They were able to get everything worked out and my entire AC unit and Condenser were replaced for $12,000 less than I was quoted.

Our tech was super knowledgeable and very helpful. He was able to get out to us in a decent amount of time and able to help with our issue. He was even able to help us with other questions and gave great advice as well. Well worth it and very happy I chose Choice.

The repair guy was fantastic!!! However, it took a long time to get someone to come out. The first company that was assigned would not communicate with us. He fixed the dryer. The washer has to be replaced and Choice said it could be 30 days before they send the money. We can’t just go buy a washer because the money is being sent by echeck made out to Lowe’s. We are not happy about that!!!

Love the actual service once I am contacted.... Not heard from anyone yet as of today. HATE - the AI answering service. Could get my problem to be serviced correct. Look forward to hearing from you.

Tech Archie was very pleasant in his demeanor and seemed knowledgeable as to what was wrong with our air conditioner and will turn in his findings. He said we will receive an email or call from Choice.

We have been pleased with the warranty so far. We have had one claim on a malfunctioning AC unit which was handled only with replacing refrigerant in a system that has a leak. We shall see what happens when the coolant level drops again and a new system will be required within a month or two of the warranty expiration. The technician contacted by CHOICE is new-this was his first warranty job under CHOICE-but seemed competent.

I had a fantastic experience with the technician who came to fix my dryer. They were punctual, extremely professional, and diagnosed the issue quickly. They explained what needed to be done clearly, fixed it efficiently, and left the area clean. I'm very happy with their service and would highly recommend them.

Creating a claim is straight-forward and handled well. Rescheduling is also straightforward with the exception of available appointment times with providers. There needs to be a separate process for emergencies, like extreme heat when A/C fails. Also, there seems to be only one A/C partner in my area which is problematic when asked to wait 8 days for service when daily highs are consistently above even 90 degrees. When a service provider needs to return to complete a repair, that provider should be able to return within 1-2 days, not 8. That was after I had already waited 4 days for the original service. Conditions inside my home are inhumane and unhealthy for medical reasons. My home is not habitable for children or pets.

Collins of ECO DRAINS & PLUMBING, LLC did a excellent job in timely manner, I will recommend Choice Home Warranty to all my friends. I used other warranty company in the past, but they took too long to fix issues.

Company don’t want to pay on big claims. Contractor came out and made a claim. Said my donut was too big and my homes associations say I have the right unit in and the previous air-conditioning person said that’s the right unit but they won’t pay.

Love Choice Warranty. They always there to help. They help me with lots of problems and questions. And the vendors they use are great. Never had any problem. Always there to help when needed. Also available when I need to reach them out.

Took two separate techs to repair oven. First one Barefoot Electrician never showed 3 days in a row. No courtesy calls. Very unprofessional. Second company RV Appliance was prompt and took care of the issue.

Choice Home Warranty is very easy to work with. They try to have someone out within a couple of days. The vendors are usually very knowledgeable about the product. The service fee charge is also very reasonable.

The technician is reliable and very knowledgeable in his field. He is courteous and friendly and was on time which is important to me. Resolved the issue in a very timely manner. I am happy with his work ethics. The plumber was very careful while working.

Summer Garage was assigned to my ticket and I called the vendor, and I was able to get the appointment the following day. The service went smoothly, they arrived during the timeframe and was able to replace the broken springs onto my garage quickly in about 30 minutes and it was working again.

This is our first time utilizing CHW’s services. I wasn’t sure what to expect however I noticed an issue with our A/C on a Saturday night, on Sunday morning I called CHW and reported it. That’s all I had to do. On Monday a local reputable A/C company diagnosed the issue, cleared the issue with CHW and by Tuesday everything was repaired and properly working. My total expense for this repair was the $85 service fee to the A/C company. CHW took care of everything after my initial call to them obviously including repair expenses without any effort from me. To repeat another company’s commercial that I’ve seen “One call that’s all”. CHW thank you. Gordon Claim #**

That came out to my house was very knowledgeable, very kind, and explained everything that was wrong with the hot water heater and everything that needed to be replaced or fixed. I also recommend that the tech to come out to do the installation.

My Air went out on a Saturday. I sent in a claim within hours, same day. They sent a tech out on Monday. I inderstand it's hard to find a tech on the weekends. It was not too hot the next few days, so it was ok. The company and tech you sent to fix my AC was exceptional, Luxor Heating and Air Conditioning.

He was good at recognizing that the 25-year-old unit had come to the end of its life. I am currently waiting on the next step... Very Nice Man who checked the unit out thoroughly said they would get back to me this week.

We had a fantastic experience with technician Francisco **. From the moment he walked in our home, his customer service was top-notch. Mr. ** went above and beyond to ensure our needs were met, explaining every detail clearly. We highly recommend him for his professionalism and care. Second to none! Thank you Mr. ** for a job well done.

Had great experience with the service. Used the service multiple times. Very prompt in resolving claims. They send right technical team to resolve the issues and also provide replacement equipment swiftly including sending payments when the situation warrants such an action. Highly recommend the service for anyone who need home warranty.

The two technicians showed up within the time they said. Very polite and professional. They explained the problem and corrected the problem for now. They explained there maybe a leak and to keep our eyes on it.

Excellent and professional customer service. Service Provider was very knowledge. I called and received the Same day appointment. I would recommend Choice Home Warranty to any customer that wants reliable and fast service. The service fee is reasonable,

Technician resolved the issue and explained what needed to be done. Would definitely recommend him. It was an easy job so was glad there were no surprises. Would definitely recommend his services and would use him again in the future.

My appointment was scheduled between 11:00 AM - 2:00 PM. Vincent was at my house at 10:55 AM sharp! I was really surprised! He introduced himself and asked me what was the issue with my toilet. He examined the toilet and went to get a tool from his truck and within a few minutes the toilet was working. He flushed the toilet several times to make sure the problem was solved. Vincent was very professional and respectful of me and my home. When he entered my home, he noticed that I removed my shoes and he asked if he needed to do the same. I was very impressed and happy with his performance.

DO NOT PURCHASE!!! Over the last 6 years, I had 3 claims with you Choice Home Warranty and it was like pulling teeth to get a claim processed. Washing Machine broke, it took weeks for them to process the claim and get someone out to my house. My garbage disposal went out, I filed a claim, it was denied! Why??? Who knows but I called up, spoke to a manager and threatened her to refund (prorate) my account and shockingly she approved it. Why does a customer that PRE-PAID 6 YEARS have to fight over a stupid garbage disposal? The repair guy came out and installed the cheapest disposal and it didn't even last a year. I've had homes where I have never replaced the disposal. I had to go out and purchase a new InSinkErator and pay a plumber to have it installed because no way I was going to deal with them again. Choice Home Warranty has the worst customer service and is only interested in greed. Take the money and walk away.

Representative Jonathan was very pleasant and very clear about the advantages of choosing CHW. He explained was covered which was everything I use and when he said the monthly cost $49.25, I was I was hooked. I'm a senior on a fixed income of course, I joined immediately. CHW reviews were excellent with a 9.8 rating..Jonathan is an excellent Rep.

I renewed my Choice plan up to 2030. The services aren't that bad. I've had a couple of glitches. But for the most part, they're okay. Submitting a claim is easy. We do it online or we call them. The technicians that they send out are pretty good. They're spot-on when they send the technicians. I recommend them.

I like Choice Warranty very much, and I recommend them. When I called them up, there were people here the next day. Within the past six months, I've used them three times. They were very prompt. The claim reps were very friendly and informative. They take care of it right away. So, that's great. With my last experience, they couldn't fix my appliance, so they are replacing it. Since I've had Choice, I've had three different technicians come. They all told me that they were here on behalf of Choice Warranty, and they were here to fix whatever problem I asked them to do, and did their work, cleaned up, and left. I expected Choice to give me a hard time with the replacement on my microwave, but they did not, because there was none available right now. They were very good.

RE: Claim # **. Very courteous Customer Service Rep, named Isa helped me to understand Reimbursement Process. I intend to find a technician in my area to service my A/C unit, and utilize this service from Choice Warranty for obtaining my reimbursement. (Note: did not receive a receipt for my initial service call fee of $85.00. (see confirming below from my Visa credit card). Choice Home Warranty - Visa card ending in **. Choice Home Warranty $85.00. Cardholder MR GORDON ** - 3236. Primary Transaction Date (ET) June 8, 2026

Choice Home Warranty sent their own contracted technician to diagnose my failed AC system. The technician inspected the unit, documented elevated liquid line pressure exceeding 550 psi, identified a restricted filter drier, and left the system off stating it was unsafe to operate. His report made no mention of foreign objects, outside contamination, or any cause that would fall outside of normal wear and tear. When I followed up with him directly, he confirmed in writing that the exact source of the restriction cannot be determined without opening the sealed refrigerant system meaning no definitive cause exists at all.

My refrigerator stopped cooling and freezing. I contacted Choice Home Warranty, and they found someone to come and repair my refrigerator in a timely, efficient manner. It is now working perfectly again.

I reached out re: air conditioning issue on Sunday and it is Tuesday and I have not heard anything from CHW. The 90+ heat is a bit much for seniors, like myself. In the past, I have gotten excellent service!

Very, very disappointed with all their trickery and excuses. I'm done with Choice.

The sign-up process was quick and easy and Brett explained things thoroughly and answered any and all questions.... I'd be happy to recommend Choice Home Warranty to my family and friends. I'm happy I Endurance is partnered with Choice Home Warranty and gave me the opportunity to speak with them.

In my case, I don't think you are being fair to the need. I have a shower with the water running, because we can't turn it off. I put the Claim in on May 31.Now it is June 9, and you are still looking over the claim. "Is that logical"?

The Sears serviceman sent was all business. He did not talk very much at all other than to say he had not seen a counter top like mine at all before. He spent a great deal of his time running back out to his vehicle, I assume to check diagrams or such. After several hours of this he told me he had to order parts that would be in on the 18th and he asked if that would be a good time to come back to finish the repair. I agreed to the date and he left. As you see, I had very little contact with him; he was all business.

I had place a warranty call for my refrigerator ice machine that wasn’t working and filter door that won’t stay closed. The technician, Demitri, only repaired the ice machine. The filter door still won’t stay shut. When I messaged him back he indicated he’d already closed the ticket and that’s have to create a new request.

One of the best things to do, is when a customer speaks, agent should be silent immediately. Leo exceeded on that. Best information he provided. Friendly. A moment of sharing is great. Enjoyed our conversation even though it was a sales call. Just natural.

We've been customers of CHW since 2016 and they always take care of us. We are so thankful to have this warranty because it has saved us thousands of dollars on repairs. Whenever we have issues in our home that needs repair, CHW has always been there for us. Thank you CHW!

He was very friendly, professional, and knowledgeable. He actually called to see if he can come early and was very prompt. He was extremely excellent.... I would recommend him to everyone I know. He went out of his way to help me.

I had brand new (1 1/2 year of use) dishwasher and oven (Samsung) that I was having problems with and I got Choice Home Warranty for a whole year; big mistake! They don't want to fix anything for you. They just replace your appliances for less than what is worth. I am so disappointed in this service. Will never buy a service like this for a whole year.

When the service man came out, he was very professional and efficient. He helped to locate the problem. He was very courteous and friendly. Although the problem may come back, he said just to let him know.

My rating is a reflection of CHW, not the repair company. I submitted my claim in January 2026. The repair company came out in a reasonable time, explained the issue, ordered the part, but unfortunately, parts for my refrigerator are basically obsolete. The problem was the follow-up with Choice. The repair company (and I'm not naming names because I have no issue with them) had messaged Choice but my claim was closed before the repair was made, so they couldn't get a message to Choice. I had to call CHW a couple of times to get a status on my claim, and finally, 6 months later, my refrigerator is being replaced. There needs to be a better way of tracking a claim from start to finish, better communication, and it should not have taken six months.

Plumber showed up on time and was very thorough in his prognosis of the situation. The issue was corrected, and a new part was installed. He was also kind enough to walk me through everything that he did to give me an idea of how he got to his conclusion.

Arnold from Onpoint Heating and Air seemed knowledgeable and went out of his way to be helpful. I appreciated that he did not try to sell repairs that were not needed at this time. He said nothing needed to be repaired at this time. He was fair and honest.

I was very satisfied with the work done to restore my freezer to optimal status. The service representative was professional and thorough. I will highly recommend having Choice Home Warranty, it's a must-have.

My air conditioning unit went out, I called Choice, Choice notified me as to what company to expect to send out a technician to my home to repair my air conditioning unit. Technician arrived to my home on the day and time choice said he would be here. When the technician arrived to repair my AC unit, he stated who he was and why he was there to fix my AC unit. The technician was prompt, polite, and professional. He found the problem, fixed it, and answered all my questions to my satisfaction. I am pleased with the service.

The refrigerator was acting up. This is my second claim in one month. The other was for electrical, which has not been as smooth. For the refrigerator, everything was as planned, fixed in a timely manner. The service professional was excellent.

Brock was kind and professional. He wouldn't leave until he knew my AC was working properly. He made sure I understood what to do moving forward. Only suggestion would be to accept other payment forms other than Cash App or Zelle.

It took six days to get the first technician out, who was totally incompetent. Then after two cancellations to return to complete the job, they assigned a company who doesn’t service my area, causing additional delays. After two weeks they finally assigned a good technician.

The technician was fine. It is not the plumber's fault that my experience with Choice Home Warranty has been terrible. Every time I've tried to use the service, it takes days to get service and most of the time the solution they provide is insufficient or entirely absent. It just hasn't formed out to be a good investment. I regret spending the money on CHW.

The company expects you to diagnose the problem. If you get it wrong you have to make another claim. They don’t send pool repair companies. They send pool maintenance service and they only have one contractor for pool service who pretend to be prompt but don’t come when they set the service up.

The sales rep was fine and did a good job, but was misinformed about several coverages. After getting the contract details, we determined the Warranty would not meet our needs. Things when south when trying to cancel coverage. Not providing any information on the website or customer account pages on how to reach a cancellation department is BAD. Having to sit on hold for nearly 30 minutes to be connected or get a call back was unacceptable, AND then having the Resolution Manager put me on hold for nearly 13 minutes while he found "the large policy" was totally unacceptable.

Talking to Noah is absolutely great. He told me everything what the. Talking to Mr ** is absolutely great and I am in no reason not to recommend this company to all of my friends and neighbors.

We selected Choice from a friend who has used them for their rental properties. Also they are affiliated with Costco so that made us feel safe. We have used them once and been pleased. We do live away from big cities so we usually have a wait.

I have had this service for over 2-3 yrs with only 2 minor repairs Refrigerator and garage door. Now I have a major appliance outage and the out of pocket for me has not been explained. I expected service charge only but $1050 is trickling into is this warranty service a benefit. I’ve been without hot water 5 days now and scheduled for repair in 2 more days. Not happy at all.

I had a home warranty with American Home Shield that came with the purchase of the property, and I stayed with them for many years. Then I was lured away from American Home Shield by a slick salesperson in Choice Home Warranty's sales department named Luke, and he promised me the world, that I would have better coverage than I had with American Home Shield. He gave me a pretty good deal. I have 18 contracts, and I switched them all to Choice. I was given a pretty good price if I paid 3 years times 18 contracts in advance. It was $16,000 which was a lot of money. Then I did it again three years later to renew and probably the third time. I've invested about $50,000 in Choice Home Warranty over the years.

Choice reacts quickly when I submit a claim. They send somebody out quickly. I had a bad experience with a refrigerator. They denied the claim. They said that the rodents cut the line and therefore, it was not covered. But I thought it should have been covered. Other than that, they've been fine. The technicians are fine. It's my problem with the resolution of the claim. Choice pays for a couple of things. They paid for the clothes washer. But they didn't pay for the dryer. I had to buy a new dryer. But the last experience I had with them was pretty good.

Always an excuse not to cover anything. Rude customer service representatives.

My water heater was leaking and a claim was submitted on 2/9/26.. CHW dispatched BCM Services to required an unexplained $639.72 out-of-pocket expense. When I asked the owner of BCM Services for an itemized invoice to verify the uncovered charges, he became hostile, extremely unprofessional, and literally told me to 'stop being a **.' I immediately banned him from my property and reported this verbal abuse to my CHW case manager.

The agent I spoke to about beginning a policy for my home tried to upsell me. He wouldn’t let up. I only need one year, period. He said ”just give me your card then, I’ll give you an extra month," I said my American Home Shield policy isn’t expired until the end of June. He said ok, then turned around & charged my account today. This is very concerning as I have another home with Choice warranty. I’ve waited on hold for 25 minutes for billing which is being escalated to a supervisor, I’m still on hold 30 minutes later.

I am satisfied with the experience once it was completed. They were unable to find a plumber in my home town who would accept the terms of payment. It was 1 1/2 weeks before serviceman came. He was knowledgeable and repaired my faucet. I would have chosen the reimbursement option if it had been a critical appliance or covered unit. Communication with company was good.

Excellent service and fast response to resolve my issue. Would highly recommend! Garbage disposal was not working and water was leaking from it. We called and they replaced the entire unit. Great service.

Been 3 weeks waiting just for a repairman to verify my broken water heater...the 1st guy they sent seen and confirmed it was broken but the company denied his bid. What is going on with this company? We need hot water!

With the rising cost of repairs getting a home warranty made sense!! One less thing to worry about. It only took 5 minutes to get set up. Bruce was very knowledgeable and helpful. I haven’t had a claim yet, but it feels great to have someone to call when needed. Thank you Choice Home Warranty!!

The tech was prompt in contacting us about the repair, and once again prompt in arriving on the date the repair was scheduled. He completed the work to our total satisfaction and knew what was required for the repair. We would use him again.

I had a great experience with Choice Home Warranty. When I submitted my service request, they were very prompt in responding and quickly assigned a technician to my case. The process was easy, and I appreciated how efficiently they coordinated the repair service. It's reassuring to have a home warranty company that acts quickly when something goes wrong. Thank you, Choice Home Warranty, for making the experience smooth and stress-free.

Very good. Very honest. Was going to check on warranty of the Jennair.

I called you on Saturday the 6th, to state my A/C wasn't working. You sent out three emails explaining 2 options available to me. First to hire a company I know, but I missed getting a chance to use it because I received it late on Saturday night. The second one was you would have one of your companies contact me. The 3rd e-mail was that Sears was assigned to me to do the service. The date of the service was June 19th! This is unacceptable. I called and spoke with your representative, who gave me the option to hire my company. I contacted them the next day to come out. Being it was a weekend, service calls cost $39 dollars more. I was quite willing to pay that myself.

They are the worst and do not care tell you anything to get you to buy the product.... I have no ac 7 days in june. House is 74 degrees hot.... They send a tech. He was there 15 min, put Freon in and left. Never check for a leak. It all leaked out in my attic. I called, open up another claim. New tech came out and and found the problem in 15 min. Multiple leaks in my coils. He then uploaded the ticket with all the data and pictures and video. Then they told him and myself that he cannot work on it. They going to give it back the original tech that did nothing... So I told them now lets this tech take care of it, they said not possible... Basically they kick the can down the road not wanting to pay to fix it, in hopes you the customer will give up and just pay for it yourself.... Bunch of nonsense. They don't care about fixing anything at all.... just take your money and run.... Plus I still have no ac...

Claim was easy to file, tech contacted me very quickly. I had an emergency with one of our pets, had to postpone to reschedule, we finished the appointment quickly and the technician was able to still fit us in during the initial appointment period. He was thorough and efficient and made the repair quickly and completely.

You customer since last 10 or 15 years. Policy and service call rate are comparable. Quick service call accepted except in summer, little waiting. I would strongly recommend. This company satisfies their customers.

Mister ** was very helpful explaining the program. I was confused at first but Mister ** with his knowledge was able to help me understand the benefits of having the homeowners insurance and I thank him,

A warranty should cover all parts of a repair, this company will only honor parts of the repair not everything it takes to make the repair. When they replace items they set the price. Not what the actual part or new appliances cost. Then when asked where they can purchase the part for the price they state I am told that they don’t have to share that information. Choice Warranty is the worse company I have had to deal with and will not renew with them, I had better service with American Home Shield.

I was skeptical but I'm a retired senior on a fixed income and I just need help when things break down. I went online. Amir called and his personality was the absolute best. I'm so afraid of being scammed. He put my mind at ease and our birthday 2 days apart. Thank you for everything.

Easy and quick! My washer was making crazy sound. Schedule appointment with repair online and fast! They came the next day, determined it was not fixable and then within 2 days I was given a check to replace. BEST experience and service!

First, the technician that came to repair my shower fan was fine. Completed the work in less than half an hour. The process of getting a claim into the system and the duration of time it took to get a technician assigned for this simple repair was poor. Took over a week.

Markhor HVAC did a tremendous job repairing my outdoor ac unit. Texted them for gate access for my Monday’s appointment and they came on Sunday instead. We’re in and out in less than an hour. Knowledgeable and courteous, I’d highly recommended their services.

If your heat pump is too old or your heat pump is under manufacture warranty (even only parts mostly 10 years) Choice Home Warranty will not gonna fix. 75% my claim has been denied. It is better claim on the phone then you can find out your claim can work or not. At least you can save service call charge. Wish you have good luck!!

Our refrigerator that we purchased in 2009 was not cooling correctly. The first technician that was assigned did not show for the appointment. When contacted, the technician said that he did not service my area. I took a day of work off for no service. The second technician assigned was great and quickly determined the refrigerator needed to be replaced, This refrigerator is in our basement as a second refrigerator that is covered. When I input the claim, input the model and serial number. Choice Home Warranty denied the claim as it was assumed that this was the refrigerator that was purchased through a buyout in November 2025. Model and serial number look up would have shown that this refrigerator was not purchased new in 2025 and was not still under warranty.

I've made a few claims since I've had Choice Home Warranty and I have them for close to three years. I pay the $75, and they take care of the issue that I need them to resolve. It works for me. Some of the people who came out were knowledgeable with what they did. They made suggestions here and there, but they took care of whatever problem that we had. We had one guy who came to check our electricity and he did above and beyond. He really helped us out with the plugs, lights, and vestibule. He also got to work on our doorbell. So, he did a few little things to help us out which wasn't called for.

I like that I'm protected with Choice Home Warranty and I also like that I won't have to look up an appliance repair guy and vet. I don't like that because there are some good ones and there are some bad ones. I submit my repair tickets online. I won't say it's perfect, but it's fairly easy. Most recently, I had an air exchange humidity drip problem that it wasn't going through the pipes. So, the guy came out and told me why it was doing that. The home builder doesn't do the drip pan outside correctly. They put a pipe going up, and it's locked in concrete. So, it's going to clog up. He said, if I keep a straight pipe and have a bucket that doesn't have anything in it with a cap on it, it doesn't ever have a problem. Then I got to put holes in the bottom of the five-gallon bucket, and it works, and I doubt it'd ever be locked up again. Overall, Choice did a good job of coverage. They did go up from 65 to 75 just on the call. Still, I'm satisfied with it.

Pedro, the A/C technician was “A Real Joy” to welcome into my home. He explained in-depth what was going on with my compressor and corrected the problem, assured a speedy return should any other problems occur. So far everything is working 100%. Pedro ** displays all of what a company’s rep. should be.

Anar was helpful and thorough, clearly knowing what he was doing and did a good job of politely explaining through it. Eyebee solutions also did a good job of confirming and updating on the status of the appointment and work to come.

Two technicians have visited my home. Both were professional and pleasant. Both did what they could according to requirements of their employer and Choice Home Warranty to repair my AC system. I'm currently waiting for the repairs to be completed after ordered parts are received.

I had a great experience with Choice Home warranty. I received great customer service, and fast service to resolve my issues. I called and the process was fast. A technician came out and was very helpful with explaining to me about everything.

Non operational garage door. Rail and parts to open were broken. Door was non operational. Called in Saturday. Appointment was not scheduled until Tuesday. Then rescheduled for Wednesday. I called in to Choice. No help. Work was high quality.

The people they came out and they were in the time frame they told they would be here at my house. I am pleased with their work and their professionalism they showed me. I will surely use them again.

The technician told me that CHW did not cover the spring and installation, so I had to pay 349 dollars for the repair. I thought CHW covered my garage door repairs, but I guess not. Last year I had a garage door spring that was broken also and was told by the technician that CHW did not pay anything to replace it. I had to pay the full amount myself.

My first time requesting a plumbing service from Choice Home Warranty and I am impressed! My shower valve was faulty. Fast response and a professional friendly service tech (Ronnie from Anytime Home Services) repaired my plumbing issue quickly and a job well done. I purchased a three year policy and if this is an indication of their customer service I am very happy I chose to purchase this warranty insurance.

The appointment was made within 24 hours. They let me know ahead of time that they were on their way, and they were very professional. The job was done efficiently and quickly. I would recommend this company to family and friends.

I recently had an issue with my dryer and couldn’t be happier with how Choice Home Warranty handled everything. From the moment I submitted the claim, the process was smooth, professional, and stress-free. They quickly approved the repair and dispatched a fantastic technician named Joung. Joung was an absolute pleasure to work with! He arrived promptly, was incredibly polite and respectful, and clearly knew exactly what he was doing. He diagnosed the problem right away, explained everything in simple terms, and fixed the dryer efficiently without any unnecessary delays or upsells. My appliance is now working perfectly again, and I feel confident it will last for years thanks to his expert repair.

A very knowledgeable technician came as scheduled. The problem was told to me and the solution given. I am very pleased with Choice. The Hot Water Tank will need to be replaced. That is in the process of being scheduled.

It's been more than a week and I am still waiting for my A/C unit to be repaired. The technician diagnosed a coolant leak in either the outside unit or the inside blower unit. Since then I have gotten no information as to when it will be repaired. This is not an acceptable delay.

I liked Choice Home Warranty's offerings, their pricing, and availability. Filing a claim was straightforward. I just had to have my policy number and type it in and just wait moments. It wasn't that long of a wait. They were fairly quick, so I'm happy about that. I'd tell others that having Choice is worthwhile, and that they should investigate and actively pursue choosing Choice.

I did my claims online. It was easy to do. With my last claim, the service took a very long time. But I've had a positive experience with the techs that Choice sent out. There was no problem with customer service. The only thing is that a lot of almost everything that I looked at for coverage is not covered. It's very limited. I can just call the plumber or whoever, and it'd be cheaper without paying $85 because most of the things I'm looking at are not covered by warranty. So I really don't see any benefits so far. For example, if things are not internally to the AC system, certain things are not covered. It's very few things that are covered where I don't have to end up paying a lot out of pocket.

Our garbage disposal went out and I contacted Choice home warranty. Within 24 hours, we had a technician assigned. I was able to contact him and he was there the next day and resolved the issue. He was very friendly and explained the details.