Choice Home Warranty Reviews

My experience, was great, customer service was great, we actually ended up purchasing a new refrigerator, because, (I could be wrong)... from the sign up date, to when I made a claim, the amount of time, was about two weeks??.. So, we weren't eligible? So, prior to making the claim, we paid the 100.00 and found out, the fridge probably needed a compressor, but, instead of waiting to be approved for the repair, and going without a fridge any longer (thank God it was cold out still) we bought, another fridge. The old one was a Samsung...Our toilet flange, needed replacement too.

The first service person was very nice. He ordered some parts and they came in a lot faster than anticipated. The second service person was just as nice. Installed all the part and cleaned up very nice. The issue still persists but unfortunately refrigerators just get noisy as they get older. They serviced the refrigerator and were very professional.

Tech was very friendly and knowledgeable. I supervisor his honesty and working in a timely manner. He was easy to talk to and I am glad he was able to answer my questions as well as locate the issue and provide solutions.

Our washer was out and having to use a laundromat took us back in time. Thankfully, our technician assessed and corrected the problem quickly. When my wife returned from her trip, all was well in the world again. Happy wife...

My claim was picked up quickly and I was able to make arrangements with company to set a schedule that worked for both of us, the company was quick in their assessment and fixed the problem to where they could for the day and is confident the problem will be completely resolved when they receive confirmation to complete the job.

This was the quickest they ever fix something. When I turn in the order form, the next day they came out to diagnose the problem. Then in 4 day from then it got fixed! The company that diagnosed and fixed was knowledgeable and professional.

So far this is my first time opening a ticket to replace an item. Is been good so far.. I have no negative opinion in regards Choice. I am looking forward to have the appointment soon, to review my request.

Based upon my research and review of many countless reviews Choice Home Warranty. This home warranty became my choice of all the home warranty companies. The price, the service fee and the coverage is exactly what I was searching for. Mervin's customer service skills are outstanding! I hope if I have to make a claim it goes as smooth as the purchase process. I would highly recommend the company to friends and family.

JOSEPH made the process very quick and easy. He answered any and all questions. He was very articulate, knowledgeable, friendly patient. He went above and beyond to give me the best deal and best coverage available.

The technician was helpful, knowledgeable, and efficient! It was quite the task to take the washing machine completely apart to get to the bearings but he handled the job wonderfully. We appreciate that he allowed us to clean the tub and other parts while the washing machine was apart. Overall, a great experience!

I had a very good experience with Jordy **. He was very polite, attentive and he would listen and act immediately to every request I had. I am glad he is my contact person with CHW. I can not say the same about Ronald ** with phone # **. He was supposed to credit back my checking account 8 days ago because I chose the wrong account and he never did anything to reverse the charge. I am very upset because it is money we need to manage our apartments. Jody did reverse it this morning and I am waiting for the credit. This person Ronald was very pushy knowing that my contract expired 4-11-2026. I did not appreciate his customer care at all. Jordy verified everything with me before he asked me for my credit card and I really appreciate him. Please do not email me any marketing or Consumer Affairs info.

Great customer service. My brother-in-law recommended this company to me. This will be my first experience with a home warranty. It’s great safety net for older homeowners. Hopefully it will be a great relationship.

Thank you for providing a contractor that was prompt, customer focused and courteous. The plumbing repair took much longer than expected. We would appreciate it if any service request is not completed in 30 days, a courtesy followup is emailed or texted. We were guaranteed better service in Hawaii, and our expectations have improved, but still lacking.

This is the first time I'm using the claim for the choice home warranty. At first they did not want to cover us because the wrong question was asked. I was asked when I bought our washer. I told the 10/2020. So I call back very upset, she said because of the date they could not cover. I gave them the estimated when washer boked down. Then they decided to cover me. Then they charge me the usual $100. It came out of my account right away that I saw. Then I was told it was returned to me. So they can find a service person in our area. Then I would pay them the $100. But it took a while till the money to be returned in my account. Finally, it was covered. And still wait to be completed on 3/12/26. I have other home warranties not so good. This one still good but need to be clear of what is needed. I paid too much for miscommunication.

I just today signed up with Choice Home Warranty. Your representative was very cordial, very helpful and very informative. I previously was insured with AHS and am very disappointed in their coverage.

Choice stepped up for my upcoming open house.. Repairs were needed and Choice got it done. I was connected to a case manager who listened to my immediate needs. He wasted no time assigning a great technician to repair my bedroom ceiling fan. It’s an unusual vintage style and a focal point in the house. The electrician he sent was excellent and now there is a remote to control the three motors and the light. Very happy!

First time home owner and selected the CHW Premium and can say hands down I'm thankful I did. The response time for a plumber on our first claim was less than 30 minutes. Within an hour we had our issue resolved.

I have recently joined Choice Home Warranty. I have been provided with a reasonable business that I feel will meet my needs to maintain my home and any future repairs. The customer service representative was very effective and explained the benefits of the program to my understanding. He was easy to understand and was able to answer all of my questions.

Would like to state that the Tech who came to look at my dryer did everything possible to settle my problem and gave me some needed information about the lint that might get caught in the dryer. I was happy about his service and diagnostics.

Had a very positive experience signing up for the service today, very polite and showed me respect and care for my needs as a new customer when I had had a bad experience with the company I was leaving.

One of the overhead door springs on our garage door broke. Mid Atlantic door systems did an excellent job repairing the broken spring and did a good job of communicating with us. Neat, on time, polite and professional. My only complaint was that it took 2 trips, the vendor did not have the door springs on the truck. The springs are a common size. I would definitely recommend this company!!

Help me out to replace my range and oven. The process was very fast. The technician that came out to the house was very professional. The call to Choice Home Warranty. They sent the technician to my home within two weeks.

Good experience with Choice Home Warranty. They sent out a plumber the very next day. Plumber called and we set up a time to come over. All is well. I am happy with the results. Thank you for the quick response.

The plumber contacted us 15 minutes before scheduled to arrive. Was very persistent in completing the job on toilet handle and cleaned up after. Explained everything he was doing to correct the issue.. very polite and had excellent knowledge of what to do.

The Technician was well informed regarding the problems I was having with my refrigerator and washer. He was thorough and explained the causes for the problems. He was courteous and answered my questions with expertise and explained that he ordered the parts that needed replacing and said it would be about 7 days to receive them. He let me know I would be contacted regarding setting up an appointment date to come and install parts once they are received. Very courteous, answered all my questions to my satisfaction, I was very pleased with your technician’s attitude and service.

Technician failed to itemize receipt for additional costs. I don’t know what the charge was for. Horrible business practice. My first claim w/ CHOICE and may be my last. Contract expires in August. Customer Service Rep gave ambiguous responses to questions about process protocol. Very dissatisfied with overall experience.

You do NOT want my review! Builtin GE microwave that costs retail $459 before taxes went bad. I paid $75 for tech to show up to say it was bad - cost over $200 in parts to repair not counting labor. CHW chose to replace unit giving me $194. I wanted them to replace but they do have option in contract to pay me with contractor grade microwave. Weasel words in contract allow them to do this. My total cost to replace microwave with identical unit to avoid changing wood cabinet is $75 for tech to tell CHW unit bad, $459 plus to get same microwave from Lowe’s, best guess to hire someone to install use microwave - $125; for grand total of $659 plus.

My experience with Choice Home Warranty was always good. From the time I filed a claim they send the technician within a day or 2 and fix the problem. Most of the technicians were good and courteous except 1 for the whole 3 years.

Very happy with JBM Plumbing based in Rocky Mount. Kept me informed re his interactions with Choice and installed the hot water heater the day it arrived at his shop. Wish that department at Choice that approves and orders replacement equipment was open on the weekends. We were without hot water for two additional days because we had to wait until Monday for the new water heater to be ordered.

Called for water heater, they sent air conditioner and heating for units out. The ac man told me I needed plumber not ac . He told me to give him the service fee and Choice would reimburse me. The ac man did nothing at all then choice said that was not true. Needless to say I canceled right then. They made me pay 2 100 dollars for ac guy and plumber.

Technician was friendly and knowledgeable. Polite and quickly completely the repair. Definitely a good business. Checked the electrical panel. Said it is top of the line. Very polite and respectful. Looked at the house’s electrical panel and reported it is in excellent condition.

Choice is very easy to work with for filing a claim. I especially like that they are available 24/7. Their follow up skills are greatly appreciated. We have been pleased with the individuals that have come to do the repairs.

You said you would not charge $100 fee but you did. On the phone you told me it was just a hold but my bank shows the charge. I am not going to pay the contractor because you already charged me so YOU PAY THEM. I NEED SOMEONE TO CALL ME ABOUT THIS MATTER SO WE ARE ALL ON THE SAME PAGE **.

My LG clothes dryer stopped drying clothes efficiently. It would stop after about 5 minutes of drying. The LG technician was located immediately. He called to get a thorough description of the problem so he could arrive with the correct parts. He fixed the dryer!

Well after a week or so and a canceled estimate by first plumber that dispatched we were fortunate to have Elite Plumbers come out and resolve the blockage with a real sense of urgency, quality and professionalism. Thank you for restoring our faith in CHW!!

Bosch Brothers are the BEST!!! They always go over and above to make sure everything is fixed and in working order. From initial office contact, through technician, always A+++. I always request them!!!

Overall CHW has been good to me as I have been to them. But this latest go around has left me … let’s just say not good. I recently put in a claim on a built in dual wall oven. From the start someone at CHW put it in as cook top stove. Tried to have them correct it. After 3rd try finally fixed. Now on to my issue. The ovens are not functioning and not repairable as no replacement parts are available for my ovens. So CHW chose to give me an offer for 1 stove top oven.

Great customer service. Easy enrollment process. Answered all my questions. Got a better deal. Made me feel important, which is not easy to do. Explained everything in detail. The process was easy and enjoyable.

Iyat was on time, very professional, diagnosed and corrected the problem very quickly. He was able to solve the clog issue with the fridge without parts or having to return. I'm very pleased and would recommend him for appliance repairs.

CHOICE HOME WARRANTY COMPANY has been very helpful and steady without exception. There were a couple times that it took longer than expected getting the parts needed for the repairs needed, but that wasn't anything that C.H.W. caused, it was simply materials that were difficult for the contractor to obtain. I have recommended C.H.W. programs to many of my family and friends. I give them a 9 out of 10. [But only because that there isn't any 10s] Nobody's perfect.

Lonnie Boy Plumbing was amazing and very professional!! He was able to diagnose the issue right away and wanted to start work immediately. However, Choice Home Warranty would not allow it! Choice Home Warranty is very difficult to work with. The sales agents are very pushy and do not listen. Choice Home Warranty does not want to pay the cost to fix the issues even though we have paid the renewal fee for years. I’m very disappointed with Choice Home Warranty.

The tech came in the allotted time, was friendly and seems to enjoy his work. It was explained to him what I saw as an issue. He agreed and he fixed it and gave me some valuable information on maintenance.

My claim was denied, and I’m not happy. It always seems when there is a problem that’s going to require spending more money to repair something they come up with an excuse for not honoring a claim. Right or wrong that’s my opinion.

CHW makes filing claims on line easily and I was assigned to a technician for the repair. The same tech who repaired my garage door springs came in to repair the gear mechanism on the opener. He came prepared had it repaired and tested within an hour, very pleased.

Saturn Creations Pool Company is wonderful. They are a professional and detail oriented company. Very polite and with great customer service. They’re concerned and really try to get things right. Thank you for sending them. Jackie C.

Fast, Excellent service. I like that you can schedule your appointment immediately to fit your schedule! That was a new feature that really makes a difference! The contractor was awesome and went above and beyond!

My GE-washer & Dryer (Combo-space saver) was not working right on 3/1/26, when it finished the clothes still very wet. I went online (CHW’s website) to open a claim and requested a technician to come repair it, easy. I can schedule an appointment online (not the same day or next day), so I selected 3/5/26 in the morning. On 3/5/26, a GE technician came, after he did all the testing, he replaced a motherboard on the washer machine. Now everything is working fine. Thanks 🙏! The problem that I didn’t like, I couldn’t schedule for a technician to come to repair the next day, I have to wait for a couple days.

The service man who checked my microwave was excellent. He arrived on time. He checked all the wiring and connections and said they looked good. He placed a glass of water inside the oven and deemed the oven heats properly. My microwave is 20 years old and I thought it was on its last leg. He said to enjoy it until it finally gives out. I am happy I called CW as now I have peace of mind.

Plumber Omar from Kings Rooter and Plumbing was on time, professional, and listened to my concern. Kitchen sink drains were clogged and had already been snaked. He cleared the drains, but explained the long-term problem with the galvanized pipe leading to clean out trap outside.

Horrible service. No regards to safety. No English speaking assistance. Electrical issue. Can't cook, no lights, no heat, garage door not working. They could care less just standard robot answers.

Leaking kitchen line. Could not turn off. Water ran for two days. Tech turned it off and recommended $295 in extra repairs he claimed were needed to fix everything to standards. I refused. Fixed it myself with 90 minutes. Contractor selling a scam to increase the job and Choice backs them up. I cancelled that day and lost my $85.

This is my 1st claim with them. I just now filed the claim. It was extremely easy. I can tell you that the call out fee is the best I have had out of many. I will take the survey as often as they are sent. I'm very paranoid about my house breaking down and I'm retired (very badly). This is a big deal to me so I will keep you honestly updated

I was referred to CHW by a friend, so I was already interested in signing with your company. I have heard good things about CHW. The representative was nice and informative. However, I would have liked more time to look over the plan and the covered items before committing. I felt like I was rushed into signing and I wasn't given time to discuss the plan with my husband. This weakens my trust in CHW. Not sure if I would recommend CHW or not because I just signed up. Time will tell.

This is the first time I have ever gotten a home warranty and it was the worst experience I could ever imagine. Made a claim on a clogged that the technician said was clear but was still overflowing so I got my own Plummer and he said the drain was unserviceable and choice home warranty said they don’t cover that and would only pay $200 for my Plummer that was $300. Then I had a bathroom exhaust fan the wouldn’t turn on and their technician put in a new one so small that the insulation is blowing out of the ceiling and choice home warranty told me that they won’t cover the size I have. They are a fraud company that just wants your money.

Excellent, both Ken’s excellent. Everyone that comes is excellent, if they cannot fix the will order a part an return excellent customer service, just getting to expensive for a recent widow, monthly fee, plus call in fee very, very expensive.

After three appointment cancellations the tech arrived and quickly went to work. A quick unit checkout and replaced the circuit board he made sure unit can on several times and all OK. Was quick, clean and friendly. A very good experience.

I just signed up. I called two weeks ago and they said they would put through then, they did not. So now I have to wait 30 days, rather than just two more weeks. They guy today was nice, but the first guy no. I had Choice a couple years ago, and they were horrible to deal with. I hope this time around they are better. I was at least told they were better. We will see.

Both techs were very professional and competent. My only problem was waiting from 8am for the 1st appt, then 5pm for the second, to fix the problem diagnosed by the first tech. It took ALL day. I have no idea if the repair was successful. They promised a new AC unit if this "fix" does not work.

The repair for my garage door went very smoothly. David from Priority Door & Gate did a great job replacing the opener. Jennifer from Priority called and said she could have someone out on Sunday. David was sent on time! He checked everything and reset all my remotes.

The Rep was nice. But he spoke too fast. Most times I had to ask him to repeat himself. Some of his words were not clear. He seemed exhausted, tired and rushed with his selling technique. I signed up for the service. But the Rep seem like he was just wanting to get off the phone.

Top notch. I couldn't have had a better service tech. I would highly recommend him to any of my associates. He made sure I was happy with the job he performed. Gave me recommendation on to replace in my ceiling fan. Assisted me in processing my payment on my phone since I was not sure how to work it. I would like to have the same tech if I ever needed one for an electrical task. Let him know how much I appreciated his service and kindness.

Great Service. Waiting to hear back about my Microwave. Nothing needed to be repaired with my stove. The repairman said the connection to the wall outlet was loose. Therefore, it would be nice if maybe you would consider refunding me back the $75 service fee out of the $150 I paid. Let me know what the status of the microwave. He was kind, considerate and thorough.

Technician was very professional, called before arriving, had the proper replacement parts and did not mind me observing, however scheduling the appointment was troublesome. The appointment was scheduled for Monday and was a no-show. I tried calling Choice with no help. We stayed home all day waiting. The repair company finally called on Wednesday to schedule the repair and arrange a time. The technician called and said he would call when he was a half hour out from arriving. Speaking with him about not getting showing up on Monday, he told us that Choice Warranty does the scheduling without consulting the repair company. This was my first time asking for a repair. I was very satisfied with the repair, but the next time I will definitely check with the repair company about scheduling.

Choice sent a person from Sears Home Warranty to repair my refrigerator. I had Sears Home Warranty before Choice. The repair person that came was AMAZING! He knew exactly what was wrong and fixed it on the spot. No delays. He was very polite. I would highly recommend the Sears repairman that showed up.

We are new to this company and I was very pleased with the fast service we got from the warranty company and from the technician. He was very nice and did a great job. Even waited in his car to get a response from you to be able to do the job. Thank you for responding so quickly so that he was able to fix our problem and not have to come back another day.

I had only one complaint. The technician was suppose to arrive sometime between 11 am and 3 pm. He did not arrive until after 4pm. I had tried to call numerous times, but was unable to reach anyone. I left voice messages, but nobody returned my call. The technician acknowledged that the office was short-staffed and extremely busy. I understand that, but I am busy, too. The workers were very polite and capable. The problem was resolved quickly. Julio even took time to show me how to prevent the same problem in the future.

Written response is always within 24hrs. And contractor is sent out within 2 days. You can always call the contractor directly and explain what the issue is and if appointment times do not meet your convenience.

Little confusing.... The Claim had 1 company coming over but another one came over. Order me new Dishwasher RACKS... The other company then called. I told them someone else already came and they closed the claim... So now I feel I paid the $75 for nothing. Don't know if the RACKS are ordered or not.

Chad with C&C garage door was excellent, would definitely use him again and would recommend him to potential customers. Was very knowledgeable and completely service the door. He did a great job.

Very happy with the response time of CHW. Unfortunately, I have had a few reasons to use CHW services, and I am very happy with the contractors they work with. Between the HVAC, Electrical & Plumbing contractors assigned to my home, I could not be more satisfied.

After making the request for the repair of my LG refrigerator, I received notification with a day and time of service. The repairman arrived on time and completed the work quickly, efficiently and professionally. I am very please with Choice Home Warranty and the services they provide.

Fast, efficient, professional...So glad I have Choice. I had them in another home in another state. Got them again, have been pleased all around. They did actually replace my fridge with a new one 5 yr warranty. So yes. It's legit and I recommend them highly. My daughter and son in law are now using as well.

It was easy to get a live person on the call to assist with setting up a plumbing system service appointment. The contracting company that provided the work did an excellent job in resolving my issues. Thank you.

Choice Home Warranty is awesome. My ticket was opened, and service person set up to fix my A/C. I had a lot of troubles with Sears not showing up for the appointment so Choice Home waived the fee. That made me very happy.

Something boiled over on my stove. I cleaned it up and the next morning, the burner would ignite, but no flame. Choice sent a young man from Total Appliance Repair to do the repair, He was extremely polite, called when he got to my door, put on paper booties before coming in to my home, resolved my problem (it was clogged, I didn't attempt to fix it myself because it's gas) within 10 minutes. He checked ALL the burners and made sure everything was in good order. Left absolutely no mess behind. He explained everything he was doing as he did it. He was friendly, professional, clean and thorough. I was extremely pleased. I've been with Choice Home Warranty for quite a few years and would recommend them to everyone.

Choice gave me an appointment, and then canceled it and offered a second company. That company changed my appointment 4 times! Service took over a week to complete. The process was abysmal. Totally unprofessional. Choice had my money every month, on time…. But the service has been awful - and this isn’t the first time.

The Sears technician was great - very knowledgeable, his communication was great and prompt - appointment was scheduled quickly. CHW not great at all. CHW did not agree with technician findings so they offered way less for a replacement. The offer could not even replace the item.

The technician arrived in a timely manner, within the window that I was scheduled in. I was also sent a text message when he would arrive within 15 minutes. He came right in and when I explained the issue I was having with my appliance, he looked in immediately had some ideas about what was wrong. He explained things to me in terms that I can understand and then showed me visuals of the defect. He was very professional and knowledgeable and made this process seamless. He kept me abreast of what my next steps would be in terms of waiting for the approval to get my appliance repaired. Once the approval was done, he called me immediately to let me know that I would be hearing from the company to schedule a time to get my appliance fixed, which was a great relief to me!

My service tech, Jeff, arrived right on time & got right to work on the ailing furnace. It only took him about 1.5 hours from start to finish. He spent time with me afterward and answered all my questions clearly. He also had good suggestions for me regarding filters.

Great service. Was taken care of quickly after filing my claim. Appliance contractor was very nice and fixed our Dyer. Only draw back was a bit of a language barrier. They spoke Russian. Overall good experience.

Katelyn was great, answered all my questions, gave me options and helped me make the best decision. I would definitely recommend this company to anyone thinking about protection your property. Thanks!

The technician was well versed in his knowledge. He made recommendations and hope to see him again to complete the task. He was happy we called before the summer hot, because the part we need for their AC may be limited in supply.

Phoenix ELECTRIC LLC - The technician was professional and explained my options so I had a clear understanding of my options. All of my questions were answer and my concerns were address. I highly recommend this company.

I had a great experience with Choice Home Warranty when my Electrolux dryer stopped working. From the moment I submitted the service request, the process was smooth and professional. Their customer service team responded quickly and scheduled a technician without any hassle. The technician who came out was knowledgeable, courteous, and clearly experienced with Electrolux appliances. He quickly diagnosed the issue and explained what needed to be repaired. The repair was completed efficiently, and my dryer has been working perfectly ever since.

I do not like dealing with an automated services. I only have one arm. I can’t hold the phone and do everything she asked. I was not happy about that, but she refused to connect me with a live person.

I purchased your protection today and wanted to specifically highlight the work done by Shawn. He was professional, very friendly, and provided high-quality service. It is rare to find such dedication to quality, and I truly appreciate his help. Highly recommended!"

The repair process with Choice was excellent! The timeframe was within days and the Tech that came from APA was Friendly and Knowledgeable. He was able to identify the problem in minutes and explained what the problem was. He was very satisfied.

When we reported the condition, as usual Choice responded fast and made an arrangement with a company, that took little longer than I expected. The scheduled date was late also. These conditions are negative, but technician came and He did an excellent job. That tells me that Choice deals with good companies. Issue was: Toilet was clogged.

Horrible polic. Won't cover items that are still under Manufacturer's Warranty. So what is the purpose of having the policy at all while your items are still covered under the Manufacturer's Warranty? Customer service explains that you have peace of mind knowing your items are covered. But wait they aren't covered until the Manufacturer's Warranty has lapsed. So don't get the policy while your household items are still covered under the Manufacturer's Warranty. Complete waste of money.

I had problems with the contractor ASC. The scheduled date and time for the service kept changing and did not match the date and time reported by CHW. I had to make numerous calls and texts. The technician finally arrived at nearly 4 PM and then she said she needed to go get a "dryer belt" for another customer before the store closed at 4PM. She was very polite and apologetic. She returned around 4:30 PM. She diagnosed the problem (burned out circuit board) and said she would order same.

Ice and water quit working on refrigerator. After calling choice home warranty technician contacted us within 48 hours and scheduled appointment to checkout. Technician figured out problem and ordered part and appointment was scheduled the next week to install.

I was actually surprised and pleased on the claims experience. After paying monthly for many years, I still had doubts. The technician was great and knowledgeable. As a licensed insurance agent who sells hundreds of home policies a year, I will recommend Choice Home. Maybe you can bring me on to sell Choice Home to all my customers.

Yes the technician was very helpful and honest. Unfortunately he was unable to repair my fridge. Even though he figured out was wrong the part was no longer made. Choice Warranty is providing a Lowe’s E-Gift card towards a new one. Thank you.

The technician did a great job on fixing my washer. He knew exactly what was wrong with it and how to fix it in a timely manner. He showed up on time and was a pleasure to work with. Choice Home Warranty is easy to work with also and a simple way to schedule your repair work.

My tenant complained about the washing machine not working. I went on the CHW website, asked for model and serial number of machine then filed a claim. A technician was scheduled within few days. The tech came and checked it. Machine needed a new motherboard. It was ordered and in few days he came back and fixed it. I paid my service call. Problem fixed. I recommend this service for your home and any rental property.

I will rate this experience a FIVE STAR when the service tech returns with the additional part he has on order but not received. The contact with CHW was easy and fast. The service tech was friendly, professional, and prompt on both the initial and second visit. I am very pleased with CHW and the service tech.

Bad news from the technicians they send to your home and the customer service. They try to convince the customer they are wrong and pass on lies why they think they are right. If you want to flush your money down the toilet AND GET DISRESPECTED this is your warranty company. BEWARE!!!

I called to make an appointment to have my pressure relief valve replaced. The day a plumber came by, I thought he was going to replace it. He just came by for verification and have my anode rod replaced. They have to come back to replace the item that needs to be replaced. And on top of that, if and when my hot water heater goes out, I was told in so many words, the plumber that who has the contract with CHW, they can't replace it.

Terrible company. I had two claims, not even major repairs, like light switch on fan and clogged dish washer. They always have a standard excuse that these are not normal wear and tear. Dishwasher clogs after 6 years of use, never had an issue before but they claim that it is not due to normal wear and tear. I would not recommend it at all. Better save your monthly payments in a fund and use it when a repair comes. Works out to be lot cheaper. I do not have printed receipt, but have an email. Uploaded as a picture.

They stop covering claims and come up with bogus excuses not to fix them. You might get a couple of repairs after you pay the $65 fee for each one but after that, they stop returning phone calls. Simple repairs such as a mini fridge in perfect condition not cooling, got rejected for no reason that could be explained.

The technician was so helpful and professional in fixing the leak in the toilet tank. He took the time to check my broken kitchen faucet. He directed me to the company that will provide the faucet without cost. The technician told me he will come to install the part when I receive the faucet.

It took a week to find a company to complete service. It must be the location, 1.5 miles east of town. I'd be in big trouble if I had an urgent problem. The technician was knowledgeable and very friendly.

At first, I was so excited of seeing their good review. So, got the insurance from them. Now, this February got some problem with our Water Heater and found out the we have out of the pocket cost of $800 + the service charge, payable to the plumber! I was shocked when the case manager told me about it! I thought that my out of the pocket is only the service charge and now will pay for the modification and parts needed! I was so disappointed, discouraged and now very sad because my family is suffering because we boiled water for shower. And I was told by the case manager that they will only pay $1000, and that’s all and the rest is mine or our own pocket! What do you think about it?

Technician was fair and competent. Explained the issues and was easy to work with. On the other hand, we were extremely disappointed that Choice charged us 2 different service fees!! We will remember that in any customer service reporting we do regarding Choice in specific. And in general word of mouth!

Helpful and patient, answered all my questions, my only issue now is having just bought the plan is seeing it in action. If it lives up to the promises that were given to me I'll be very satisfied with the warranty.

Appointment date: March 03, 2926. Appointment time: 07:00 AM until 11:00 AM. The Technician (Hakim) finally came to my house at 4:50 PM. Finished the job at 7:10 PM (The job was done in 2 hours & 20 minutes). Hakim was a very good Technician & he was kind & professional. I am very disappointed because Hakim came very late.

This experience was more difficult than it needed to be. Choice chose a repair company outside the local area, which I assume was cheaper than a local company. The appointment was scheduled, and I was sent an email and asked to confirm with the repair person. I tried multiple times to do so, but the repairman was unresponsive. I finally had to call Choice, and then I got a single text which confirmed date/time. When the date/time came, the repairman texted me about 30 minutes before the time window expired. His work was ok, but the communication was not clear. We would have been better off calling a local company. No receipt was provided.

My air conditioner quit blowing cold air. Zeek was on time, very professional and very easy to communicate with. He was knowledgeable which also made him great at explaining anything when I had questions. He fixed the issue in no time. Definitely would refer him!

CHW response was immediate, Razor Sharp Greg was on time the next day, polite and left the area very clean. Problem solved with our dryer in 30 minutes, Greg replaced parts and our dryer is running like new. I would recommend Razor Sharp for any Washer or dryer needs.

I used to get great service. Within a few hours, I would get a message of who took the order and that that person would contact me within 24 hours. And they would and then we would set up a date for service, usually within a day or 2. I would then pay my deductible to the technician at time of service. This last time, a few days ago, I put in a claim and got a message of the company for service and the date they would come out. 10 days later. That’s not acceptable. And that the service fee would be held on my card until I paid the service technician.

I have just joined Choice Home Warranty and have full coverage plan on everything at a very reasonable price to start. It only took a few minutes to sign up for the service, and the representative was very pleasant and professional. I will be happy to recommend Choice to my family and friends. I will give an update in a few months.

I had a 'claim jumping' experience. The Tech from AXUS called to say he would arrive in an hour. About 10 minutes later a man from Bodewell came to the door, didn't introduce himself and said he was there to perform the warranty service on the dishwasher. I asked if he was the man who I just talked to and he said it was probably the Warranty service. Naively, I Iet him (Gary) come in as he was very courteous, well dressed, etc. He diagnosed the issues quickly. He was efficient, knowledgeable, etc. He identified the issues, and suggested the preferred resolution. We set a date to replace the parts. He left but stayed parked in his van for about a quarter hour or more in front of my house. Shortly after that I received an email with the Bodewell Receipt which would have been forwarded to Choice.

I was happy with your service. Your technician did a wonderful job. This was my first service appointment since I became a customer of Choice Home Warranty, and I will spread the word. Thanks. Victor **

The technician was professional and helpful. You all responded promptly and scheduled the appointment in a timely manner, which we appreciate. However, our concern is with Choice Home Warranty’s response. The technician advised that there is a leak, yet the direction given was simply to top off the system. We do not understand how that addresses or resolves the underlying issue. Could you please clarify how this is considered a repair rather than a temporary measure?

Once the technician arrived he was very thorough and advised us of the issue. He also gave us an approximate timeline to receive the parts and to then bring to our home for installation. So far so good and we expect from our initial visit nothing but another great review.

Submitted a repair request for my refrigerator’s ice maker. Both technicians were on time, clean, and quickly addressed the problem. Once the part was obtained, install was timely and the problem fixed.

Technician arrived during my appt window. Addressed my concerns and fixed the issue I was having with my A/C. This issues was unfortunately caused by a previous maintenance. The technician apparently left a wire loose on my air handler control board, resulting in the outside unit not getting power.

The service company that was sent out was very professional and was on time, diagnose the problem, got his answer back and fixed my washing machine on the next visit. I’m very satisfied with their service. Now on the other hand Choice needs to do better with notifying their customers on their decisions on what they decide to do either by email and phone. They need better customer service.

I was very dissatisfied, you kept putting **. My address is **. It took 3 days for y'all to get it straight. And you still sent them to **. I just happened to be looking out the door when he drove up and called. To say he was here, you cannot get new business during work like this. This was not the 1st time me using y'all. My granddaughter lives next door, her address is **.

I was very pleased with the technician that came out to check my HVAC unit. The problem was discovered and fixed. I would recommend that technician to others that need assistant with their HVAC unit.

I was initially informed that my service fee would be lower than the rate that was ultimately set up on my account. However, after I called to address the discrepancy, the matter was reviewed and corrected right away. I truly appreciate the prompt attention and quick resolution once it was brought to your attention.

Your response time is horrible. We submitted the claim February 14. The first available time for a tech to come out was March 3 and now we have to wait till March 19 to have the repair. I wish we would’ve never purchased this whole warranty. I would’ve already had the dishwasher replaced.

Signed up for the home warranty today, Daniel was a great help setting me up with coverage. He walked m3 through the process and even helped me get a senior discount towards my plan for my new home.

The gentlemen who came several times to fix my old refrigerator got it working, for a while, but the fridge was very old and things were breaking down continually. I appreciate their promptness and letting me know exactly what was wrong with it. They didn't leave a mess and answered questions I asked.

Mr. ** was great. He took care of business. He fixed our problem, with the leak under the sink. He put in a new garbage disposal which was leaking. I would recommend him to anyone. Great job and very professional. 👏🏽👏🏽👏🏽

I waited six days to get a plumber technician assigned to my claim, and they still could not find a technician to service my area. I live in a town with the population of 12,000 and a city of 203,000 was just 50 miles away. They would not waive the one-time/year reimbursement stipulation even though they were unable to find a technician. They told me it would take more time. Meanwhile, I could not flush toilets, do dishes, laundry, take showers, or use any water in the house. My house smelled like a sewer after six days of no plumbing. Their customer service was of no help. I cancelled my policy.

We had a company through Choice Home Warranty come out to repair our GE refrigerator. Repairman was timely, knowledgeable and knew what he was doing. Right away he knew what the problem was, fixed it and job was complete in less than 1/2 an hour. We were very happy with the service we received.

The service provider that visited to assess the issue with my AC has been very engaged. Unfortunately, I cannot say the same thing for Choice Warranty. We had a pre-scheduled call for today, March 3, 2026, at 8:30 am and no one called. I followed up with two separate calls at 8:45 am and 9:15 am - not response. After not receiving a call back by 9:50 am - I sent an email to both Susanne ** and Paula ** requesting a confirmation for a more appropriate time of their availability along with additional content to substantiate and support the claim.

I looked at Choice because of the reviews and found they were accurate and true. The agent was professional but friendly, gave detailed information and answered all my questions. The plan covers all my needs and gives me confidence as we move into our new home. Based on our experience, I would highly recommend Choice.

Service person arrived earlier than expected, diagnosed problem and updated us. Parts were needed to be replaced and ordered. They returned next week on time and completed repairs. Service person was very courteous and efficient.

Fabian from Fabtastic Plumbing is very professional and honest and I am appreciative of that. I've been with Choice Warranty for 6 years and I must say I've have nothing but positive service. Thank you so much.

When I put in the claim, response was very quick and they provided a service agency. There was a slight delay in service, but this was due to severe weather. When technician came, they addressed my problem quickly. CHW has always come through!

I placed a claim on Thursday, February 26th. Service wasn’t scheduled until Monday, March 2nd. The technician was excellent and knew what to troubleshoot and called Choice for approval to replace an electrical board. Choice hung up on him three times, and it took hours to get approval. There was a 2nd board that needed to be replaced and it took hours before that was approved. Choice said I had to pay $220 for the board. Why? I will not be renewing my contract when it expires next year.

CHW is always fast, prompt and professional. The technicians are always on time, they are friendly and do a great job of explaining the process to you. I have recommended CHW to 2 of my family members and they are equally complimentary of CHW.

Finally, we get an email, our claim has not been cancelled, but WE need to pay for it when the service tech comes. They ask someone is home when the service tech is there; however, they did not tell us who or when they are coming to repair. I am asking myself why do we have a home warranty????

On March 2, 2026 I had the pleasure of speaking with Anthony **. A representative of Choice Warranty. Mr. ** was very pleasant, explained information patiently & detailed. Mr. ** was able to answer all of my questions. So far I'm pleased with making "Choice Warranty" my home service provider.

CHW expedited my request for a dryer issue to local technicians. I was given an appointment within 24 hours. The technician was able to fix the issue quickly and efficiently. I highly recommend CHW. I only had to pay for a service call. The issue was covered under my policy. I am very happy to have insurance on all my appliances.

This company is not what they say. Received an extremely high utility bill. So called the warranty company to come and check out my HVAC. They said a part failed which is why it wasn't working properly. The part that failed is not available from the manufacturer. The only option is a new unit which warranty company refuses to pay for saying it's pre-existing. So a part failure that can't be fixed or replaced is pre-existing and now it is owner responsibility.

The provider sent by 495 Garage door was polite, effective and efficient. He diagnosed the problem quickly and provided the solution. The external keypad was replaced due to the malfunction of the enter key. The new external keypad is working well, satisfies my needs and requirements.

I was very pleased with Choice and how quickly they responded to my claim. It turned out to be my breaker so I cancelled my appointment. However I was very pleased with their response!! I would recommend Choice to anyone.

I have not received service yet. Difficult to assess experience prior to receiving service. Just received call from service provider. Originally scheduled appointment was conveniently up upgraded to a sooner timeframe. Very thankful for the service providers cooperation.

So far so good with Choice Home Warranty. This is the 2nd company I'm using, do to horrible customer service from the 1st company. I've called Choice a couple of times for service and everything has been handled completely and very professional.

Excellent service. On time. Explains the problem. Did a full service requested by me. Very good service. I am impressed with the time frame. I called and within 2 days the service representative was here. I would definitely recommend Choice Warranty. Thank you Brigid **

This is my first claim with Choice. It has been pretty trouble free. After two companies came out and assessed my problem, they determined that the thing to do was give me money to replace the appliance that was in need of repair.

Parker was professional, knowledgeable and courteous. He arrived at the scheduled time and completed the job as requested. If needed, I would prefer him to service me again. His company should consider him as asset.

Ken was professional, updated our washing machine, and explained our problem to us. Choice Home Warranty acted quickly upon our request for service. This process could not have been easier! Thank you.

Chris made my transaction seamless. I did not feel pressured. Was given a lot of choices. Pricing is very competitive. I like the idea that you can cancel anytime and you can transfer it to the homebuyer should you sell the house, which can be a good selling point.

Generally happy but only 4 stars because our washing machine pan was broken during repair and the dryer was actually not repaired. It was determined what the problem was (the vent hose was damaged) but not repaired.

The technician was very professional and knowledgeable of the problem. He was courteous as well. He searched and found that the problem wasn’t behind our wall but was the tubing behind the refrigerator. He had that fixed very quickly.

Home Choice Warranty has worked well so far. Very glad we have it!. It is a great relief to be able to call and submit a claim. Very thankful there are trusted technicians in our area. I am glad we have this plan for 1 year.