Choice Home Warranty Reviews

Very satisfied with the Tech that was assigned to repair our garage door opener. They came when they said they would be here. Very professional and did a very good job. I was very satisfied with the agent from Choice that I spoke with on the phone. She found a repair company that came the next day after we spoke.

The time was on point! They showed up and fixed my garage within 30 minutes of my appointment! Thanks again! I would definitely recommend Choice Home Warranty to anyone that needs a warranty company! The time frame was 3-8. The company showed up at 3:30. Was done by 4:00! That was amazing!

I just bought a home and needed to ensure my appliances were covered. I heard about Choice from my son and it seemed like the best option. Although I haven't been with them for long, I've had two occasions to use their service.

Choice Home Warranty has efficient service and quick response times. When I recently needed assistance with a repair, I appreciated the promptness in getting a technician out to my home. Each time, the technicians were professional. After the repairs, everything functioned smoothly, and I had no further issues.

I've been with Choice for about three years now and have consistently found their services to be a good deal and reliable.

Great experience signing up, it was quick and a great price so I'm happy. Choice was rated number one so I wanted to go with the number one company, plus it was cheaper than a warranty That I have just on my furnace alone, so it was a no-brainer for me. I hope this review helps someone out.

I’m very pleased to say, I have recently purchased a Choice home warranty, based on my daughter’s recommendation. She is VERY satisfied with her current policy. I had a previous home warranty for 25 years. Their customer service has been deplorable the last two years! I even experienced an unscrupulous vendor that ripped me off for $5000. I’m happy to be with company that provides good customer service!

The plumber sent to my home was young and very knowledgeable. He located the problems and fixed the one I had submitted. The other problem he located could cause a huge water emergency as it relates to the emergency shutoff valves under my kitchen sink. He had to turn off the water at the main and water meter. Since then, I have submitted the second problem and am awaiting the appointment for it.

Choice was very quick in getting me an appointment for my broken air conditioner. I called at midnight on Tuesday and had an appointment scheduled by Wednesday morning. The company called me and was able to move my appointment for yesterday, Thursday. The technician was polite, informative, and was able to find the problem and fix it within, what seems like a very short time. I would recommend Choice and the company that they chose to fix my unit.

Interaction with Kevin D. was a pleasant experience. He was forthcoming with information on how the policy works, costs and methods for securing repairs, answering all of my questions to my satisfaction! I would recommend Choice Home Warranty to other homeowners in order to receive expanded protection on all facets of one's home.

Very satisfied with timely response and with the assigned technician. Good work and quick. Informative, professional and knowledgeable. I would highly recommend the technician. So far my experience has been very satisfactory with Choice Warranty Service.

Tech came in; took dryer apart; determined the problem was a damaged roller; replaced same along with reciprocal roller; put everything back together; tested and left. Entire job took less than an hour. Very satisfied with the amount of time and professionalism.

I'm a new customer with Choice Home Warranty so I don't have a lot of experience with this type of service company. I've had to wait hours for tech to arrive. You need to be available sometimes 8 hours or more waiting. Plan your house projects on these days.

I put in a claim for my air conditioner on Tuesday. A technician didn't come out until Thursday and they're telling me it'll be 1 to 7 business days depending upon how quickly the warranty company makes the decision. My heat pump is not working and I need my AC. It's 100° in DC these days. No room for slow service!

My air conditioner stop working so I put in a service call. The tech came but did not have the proper equipment with him to fix it so he would need to come back out. He stated he would file his report the same day. I requested a copy of the report and still do not have it. I put in another request for service and was denied. I just sent you my request to cancel my policy with Choice Home Warranty as of this date, July 11, 2025.

The technician came out and did a great job getting my A/C unit back to running cold air. He was very knowledgeable and pleasant to talk with. He gave me some valuable advice for me to use in the future. I would recommend using this technician again to anyone. I am very well pleased with the job that was done.

Luis analyzed the issue and determined a water valve was broken and needed to be replaced. He has ordered and part and expect to replace and resolve the problem next week. He was very customer focused by explaining what he was doing, what the problem was and what steps were required to replace the broken part and resolve the problem. He was very knowledgeable of refrigerators. Great job and look forward to getting the part replaced and problem resolved.

We have submitted claim 2 weeks ago and still have not resolved the issue. We are just going round and round with warranty and we were lied to when we purchased this warranty. The sales person who signed us up told us the SALT POOL was covered. We find out that it is not and NO ONE is resolving our problem, in the meantime our pool is out of service.

I placed a call to CHW on July 9th because air conditioning wasn't working. Late July 9th, I received a note ticket was not picked up by any company. Because of extreme heat & my wife with health issues, I called several local companies for help. One company came out immediately to evaluate. This company was SemperFi Heating & Cooling. They did a diagnostic testing & pictures. I have asked Rafael ** (our representative for SemperFi) to go to the website: Chwclaims.com as instructed by LaShanta at 848-237-1541.

Used American Home Shield for years and looked elsewhere when their pricing went through the roof. Found Choice Home Warranty, this is our 2nd 3 year term with them, did not use them much the first term but had a dryer fail a few months ago and could not have had worse service. Took over 3 weeks to get the drier fixed. Tech showed up in a little personal car, so no stock of parts that might be needed. Set the 2nd appointment as a 8am to 5pm window and never showed up, choice did nothing. The last call was our fridge compressor going bad. Paid the fee, tech came out and diagnosed, then got an email 4-5 days later that the repair was authorized.

A previous owner had left an outlet on my kitchen wall hanging loose, not screwed on properly. It was an apparent safety problem. A Moore & More Home Improvement electrician arrived on schedule, looked at the very badly installed outlet and had it repaired quickly and expertly! I highly recommend this electrician and his company and will definitely use them again if needed!

I appreciate the fact that when I did call, I got notified within hours of a service call for the next morning. I was able to fix the item myself before the afternoon was over and was able to cancel the service call. I'm thrilled that when I need it, I am covered with Choice Home Warranty!

On June 10 our A/C started not cooling. It was blowing but not cooling. I called in the claim. I received an email shortly after doing the claim online letting me know that Sears Repair Man would show up at my house on 6/16. On June 16 I was sent a link for my appointment updates. I was scheduled for 8:15 am. At 3pm (est) I got an email saying I had to be rescheduled to the 23rd. He came and said it was one part and dint have it with him so had to order it and come back in a week so scheduled for return on 6/30 at 8am. That day comes and scheduled time comes and goes. Email again had to be rescheduled to 7/10.

Excellent service! He fixed what was broken. On time and very nice. He was a very friendly plumber and explained the situation thoroughly so we knew what was wrong. I would recommend to my friends great service. He fixed the issue and explain to us what the problem was. I would recommend this warranty again to my friends, and I also appreciated the honesty of the plumber.

Anthony from CHW was very helpful and profesional. He answered all my questions regarding to the coverage and gave multiple choices for enrollment dor me to choose. Now I can breath easy knowing that my house appliances are cover by CHW. In addition CHW gave me a 20% discount for being a senior, that was a plus. Thank you CHW.

Kevin from KMT Appliances, through a computerized schedule, provided was able to hear my needs and move me up a full day. I gave him the precise issue and he came prepared with the water pump exact to my washing machine! Arrived timely and completed the job. Unit works great! One later another issue, I messaged him and he was able to return after another to analyze the problem and fix it. The unit be older than worked fine, though the next part problem was exposed.

They are, by far, the BEST contractor that CHW has sent our way. They were professional in every way, accepted all methods of payment, gave a heads-up call/text when on the way, and was on time every time. Our exhaust fans were both replaced/repaired in a timely manner and we are very happy with our overall experience. We would like CHW to continue to assign them to us when the need arises.

We noticed water in our closet (in the carpet and saturating clothes on the lower rung) in the morning before work. I made a claim immediately and our technician was en route that morning. He was professional, friendly and FAST! A new replacement water heater was installed and working before noon. Thank you, CHW and your contractor!

My Pool pump went up in April/May. It was fixed, however I had to wait for my reimbursement and some other red tape, but we got to the bottom of the matter and CHW did reimbursement me my funds. $400 for labor and approx $280 for motor in which I am awaiting my check.

After filing my claim at a late hour on the 7th of July, I was notified that the first available date for service was July 14th, between 9 a.m. and 5 p.m. To go that many days w/o AC in 108-110 degree temperatures for a 76-year-old senior citizen was unacceptable to me. House temps were up to 96-98 degrees. I was able to make a couple of calls to the area representative, who resubmitted my claim and received service on Thursday, the 10th, from Dustin at Pro Price.

Steve was on time and sent a notice, he was on the way. Very knowledgeable on dishwashers. He said right off what was wrong and continued testing it. Very polite. I would recommend Choice Home Warranty. It is a peace of mind knowing something breaks and it isn’t going to leave us with a large repair bill.

Wish I didn't have to wait a week for a service call to fix my dishwasher. That is a long time to wait for service. I prepay the cost of the warranty yearly and paid the service call fee today. Should be able to get service quicker. Please let me know if something else opens up.

I called Choice Warranty and they took my repair request and within an hour, they had processed it, and I have an appointment set for today. Excellent quick response. Thank you so much. I have talked to the technician and so far he is polite, kind and told me when he would be here today.

AC guy was very professional. However, his lack of cleanliness and tiding up behind his work was not good. Also leaving water in the AC pan was not very professional. There is so much water to think that it will just evaporate is crazy. I hope moving forward he will clean up after himself and correct all things worked on.

If I am reviewing the LG repair it was excellent, if I am reviewing AC & Appliance it was poor (they left without fixing the washer). Brian was extremely helpful and courteous. The only issue I had was it took Choice Warranty over a week to get the correct contractor to my home.

If you are trying to gauge whether I will renew at the end of my contract with you I will not. And by word of mouth, by social media, by talking with my realtor who recommended you I am letting everyone I know that Choice Home Warranty has let me down. I will not renew.

I placed a claim and a tech was scheduled right away. He came within the time I was given. He assessed. The problem. He informed us of what was wrong and he fixed the problem. He told us that the inside of the toilet was broken and that everything needed to be replaced and he did that. He was kind courteous, and he knew what he was talking about because after he fixed it it worked and that was the bottom line that we wanted everything to work so I’m happy with Choice Home Warranty that they assigned us a tech shortly after I submitted the claim and I was happy about that so I thank you Choice warranty for doing such a wonderful job.

The tech, who came to my house name is Chris. He was amazingly kind and informative, I have had other tech come to my home through Choice which he was the best ever. Please continue using this company. I have not always had good experiences with Choice and considered going to another company but my recent experience keeps me with Choice.

This is the 3rd property that Travis has come to the rescue for us. In the past 3 months. From our rental properties to our personal home He is on time and very thorough. Travis is extremely knowledgeable and explained every detail. He's very professional. If you're in need of service. I would highly recommend him.

Be cautious about what Choice Home Warranty actually covers. When we had a plumbing issue that was not discoverable during the inspection, the plumber came and checked with Choice to see if it was covered. When he found that it was, he made the repair quickly and promptly. But Choice came back and said it was not covered because it was not wear and tear. It was something that was preexisting, which frustrated me. The plumber asked if it was covered before he did the work. For them to come back and deny it made me unhappy. Also, I tried setting up a request once on the phone, but there was no way to get in touch with anyone. Doing it online has been straightforward.

I was disappointed that the oven on the GE 30” freestanding electric 4-burner glass cooktop range couldn’t be repaired and had to be replaced. Choice Home Warranty is offering $389 for the replacement, but the cheapest I could find was $599 at Lowe’s, that’s $210 less than I can buy an equivalent range, then we have to pay taxes, delivery, installation, and haul away on top of the $210 extra expense! The $599 for the equivalent range is on sale right now and we don’t have the Lowe’s e-gift Card, yet. I have no idea how much it will be when the sale goes off.

The Technician came on time was very nice and efficient. Took care of the problem in no time. Cleaned up after himself and left. That's way way you do it and I loved it. I would definitely refer my friends and family to Choice. This was my first time using Choice.

I had a productive discussion with Alberto, where he clearly outlined the coverage and associated costs. Together, we were able to come up with a competitive price for the service. Although I tend to be reserved in conversations, I focused on the key points that mattered most to me.

I really do not know if the machine is not making black marks anymore because we went back to NJ and our realtor had to let the service person in. Mike was the first person who came (while we were there) and needed to order a part and he did. Andrew was the second person who came once the part arrived. I was told that it was done. So both people called and did what they were supposed to do, but like I said, I don't live there year round and we rent it out occasionally, so I don't know if the repair fixed things.

After calling Choice Warranty my assigned repair company sent a message with my service call schedule for the very next day! Because the times offered were in conflict with my medical appointment I phoned the service provider and we agreed to a time that worked for both of us. The scheduling process was convenient and entirely successful.

Turned in June 28, appt July 1, was told would come back the 11th to repair...spent days trying to find out time for the appt only to finally be told day before appt not coming as didn't order the part. All this time with bad fridge and have insulin is not good thing at all

My AC wasn’t working, and Alex was incredibly helpful and knowledgeable from the moment he arrived. During his first visit, he discovered that the unit was completely frozen, which required time to thaw before any further work could be done. He explained the situation clearly and walked me through the reasons why this can happen. Once the unit had thawed, Alex returned to complete the repair. He efficiently carried out the second step of the service, which involved identifying and addressing the underlying issue. Thanks to his expertise, the system is now back up and running, at least for the time being.

Mr. ** from Penguin is a very professional technician. He calls and make an appointment, he worked with my schedule and came just on time he said. He did a very good job overall. He checked any minimum detail making the AC work efficiently. Highly recommend him. Thank you Home Choice Warranty

Air conditioner stopped working during the summer season. It took days to find a contractor to diagnose it. Once diagnosed I received an approval to fix it but upon arrival and work completed by the contractor, the contractor received a denial and stated I would be contacted by the company. I did not receive a call but I got an email for the denial stating I can file an appeal. Appeals take days, weeks, or even months. When I finally received a call back from the company, the call center representative couldn’t answer my questions. All she did was tell me make the appeal and someone assigned can answer them. I had to pay out of pocket to get something repaired that I believe should have been covered.

I must say Choice Warranty repair technicians are the best. Although, it took about two weeks to repair a refrigerator. The repairmen did an excellent job. The refrigerator operates better than ever. I am glad our Choice First Warranty maintenance for my home. It is a great company! I highly recommend this company.

This is the absolute WORSE home warranty company I have EVER experienced!!! I don't even know how they are even still in business!!! My parents are elderly and in their 80's, trying to be patient with this crummy, piece of crap company! They have given my parents nothing but the run around. They pay a monthly fee to this garbage company, and they pay a $100 fee to get someone out to fix perform maintenance on their appliances, and nobody ever even comes out! They have also never been given their money back for their no call, no show maintenance men!!! So I tried calling the company, myself, while my Mom was with me, only to get a piece of crap automated system that prompts you to leave your phone number...but nobody ever calls back!

Arrived on time in fact, early fix my problem in the plumbing in the shower fast and well done let no mess. Definitely a good experience. This is my first experience with an emergency call and it worked out well. He also went through what he was gonna do to correct the problems in my shower stall.

The sales rep who called me was Anthony. He is a terrific representative of your company. I‘ve known I need to get a home warranty. I had Select Home a few years ago and their favorite word was no. They didn’t cover a single thing for me. Anthony gave me enough information to think Choice Home would be different. I really hope it is! Very pleasant experience working with Anthony.

We have been having problems with part of the house not having working electrical outlets. The tech was able to quickly resolved the problem. He was efficient and professional. At the time he was several miles away. Greatly appreciate his dedication as he came after hours to fix the problem.

I had an appointment for monday, july 7 and then the company called and said they couldn't come that day, so they made it for wed., July 9. When the man came the first thing he said was I need the check for $75.00 or he could not do the work. He didn't step off the rug by the front door. I said ok. He said let me see the check. I was upset and told him I did not write it out, because they had cancelled the first appointment and I wanted to be sure someone was actually coming, plus I needed to see who I was making the check out to. This is the second time the person who was here to fix something demanded the check first. I have been with this company for awhile and this has happened both times. Not happy!!!!

We were apprehensive about home warranty policies but decided to purchase one for our new home. We had a master shower plumbing leak in our new home a few weeks after moving in. We placed a claim that night. Someone contacted us and came out the very next day. We were very pleased with the work and service provided.

First and foremost, I would like to thank Blake for service rendered on 10 July 2025. After a brief description from me of the problem we have been experiencing; Blake proceeded to assess the problem, and retrieved the proper tools. From that point, he proceeded to rectify each issue. I would like to state that Blake performed effectively, expeditiously, and professionally.

The individual who provided service was thorough and kind. He able to fix my stove within a good amount of time and was able to answer any questions that I had. I enjoy the fact that I can call on them whenever I need them. I would recommend everyone to get Home Warranty.

I had a good technician, every time I call the price increases and the service goes down. My refrigerator was serviced and I was told needed 3 parts. It took 2 days to get the parts, so when the tech came back he only had 2 parts. They got the refrigerator working except for the 3rd drawer of the refrigerator and the tech told me it needed another part. That was over a week ago. I called twice when I saw completed on the website. I was told by Choice it's not completed. They are awaiting a part so the next day I called again, same response.

This was my first time calling about the issues with my fridge. The technician is good and professional. However, the appointment window provided by the Home Warranty was not in sync with the service company. For example, from Home Warranty appointment window between 2 pm to 4 pm; but the service company called and changed to other time on the near appointment time on the servicing day. This might have caused me difficulty with my daily schedules.

I filed a claim on July 2nd. Nothing happened until July 6th, by which point I had been invited to look for a contractor, as CHW could not locate one. The following day, I had found a potential contractor, but also received a message from CHW that a technician would arrive on July 8th, and that I should reach out to them to confirm. I did reach out, call went directly to voice mail, where I left a message to the effect that the time window would not work for me, with details of what would work. The technician did not show up in the window I had given, so I called CHW to find out what to do (my contractor or stick with CHW). Received another message that the appointment had been rescheduled for July 9th, so cancelled my contractor.

One thing I really appreciate is that when CHW give me appointment the plumbing company came as scheduled and on time. Did not have to wait 4 hours within the show up. It was no problem with CHW. What the contract stipulated is what they covered. No problems. I have had contractors with at least five maybe seven warranty companies that I had to cancel because not disclosing the full details about their coverage. For example; they'll fix the toilet but they don't cover bolting it down, they'll replace the wax ring but it doesn't recover removal of the toilet yes. I'm serious and I had to pay for that. Didn't need to want the company after that.

Rob from AAA is great. It’s the 2nd time I’ve used him. Very knowledgeable and very friendly. The only thing that disappoints me is how long it takes to get a technician to the house and then to fix it. That’s something Choice Warranty needs to work on. Being without a major appliance for 3-5 days is unacceptable. A technician should be at my house within 36 hours tops.

The technician came to check the AC unit. He found that the blower motor need to be replace. He reported to the Choice Home Warranty. The Warranty advises me to call the manufacturer to replace it. I feel disappointed and hopeless. I have no one to fix the problem while I pay for the warranty. Please advise me.

Scotty was the technician who came out to service my home for electrical problems and he did a fantastic job. I highly recommend him. I am a fairly recent customer to Choice Home Warranty, and I have been satisfied with their service thus far. I used another home warranty service in the past and I much more pleased with Choice Home Warranty.

Very quick arrival. Knew what he was talking about! I would recommend this guy. Good job CHW.. He resolved the issue and made recommendations to solve future issues.. He checked all switches and panels. I would have appreciated a receipt, that would be the only short coming on this visit but he was very professional and thorough.

I did everything to keep my air condition service. Have sick people and baby in home. Paid my premiums upfront. This claim should not be denied! Did appeal and was told if I get someone to fix air conditioning I would be reimbursed and was put on hold several times and rep was on conference call saying claim will not be covered and ask me to call her back. Why she couldn’t call me back. She called me. Bad business!

Tech was great, answered all my questions and let me watch how it was repaired. I'm 79 so I'm not going to ever try to fix myself. He answered questions while he did repair.. It was very interesting. I got a real class on garage door repair. Tech was very nice about answering my questions.

AC stopped blowing air and would not cool. Shut off for a while and turned back on, air flow started but not cool air. Contacted Choice Home and they had a tech, Gage C., from AirZone come out the next day. Gage verified the issue and was able to get us back up and cooling within an hour. Gage C explained everything as he checked and verified.

I was offered 818 dollars to replace my refrigerator. This amount of money is bare minimum if that any refrigerator in the 8 to 9 hundred dollars range is small and absolutely no features and will end up taking money from my pocket for delivery and installation and haul away which would leave about 750 dollars for the actual refrigerator which means I don't have many options and as for the Lowe's gift card they send it says it can be up to 30 days to receive the gift card in email so we could end up waiting 30 days to buy a refrigerator which we need asap since ours is not working. This is ridiculous. You would think they would expedite the gift card. I really feel that customer satisfaction is not their top priority. For what I pay for monthly premium you would think they would offer a better deal. Not happy with my experience.

G&R performed the requested service as a result of claim submitted for refrigerator, cleaned coils as the unit was not working properly, however it took 2 service calls to solve the issue. The second team was very good at solving the problem, would recommend G&R to anyone looking for quality work. They knew very quickly how to resolve the issue, great job.

Tech was on time, respectful and thorough. He was very detailed in how he worked and explained in detail in all he was doing. He was not in a hurry and was respectful of my home and cleaned up after himself. He made sure I was satisfied with his work and took care of everything.

Johnathan was well informed agent that knew his product well and was enthusiastic about the company's protection program. He answered all of our questions well without being pushy. We are happy with his service and will probably stay with the company at least for a year. If they raise prices in a year or change benefits we would probably re-shop. However, we intend to give Choice a fair try until such a time as some small print takes away some benefit we think we have. So, that's our honest assessment, the jury is out so to speak to see if your program turns out to be what has been represented!

Our refrigerator’s ice maker suddenly quit making ice. Good thing we have Choice Warranty. Their website went to the manufacturer’s website to make an appointment. All went well. The technician even called us 2 hours before our appointment to see if he could come early. It take him long to fix the ice maker. Highly recommend Choice Warranty.

Called in on Thursday July 3rd about leak. Automated system didn't understand any of answers so put me through to live person except all were busy so I was put on callback list. 2 hrs later still out. Called back but automated finally set me up. Let them know I had to turn water off at main valve or empty buckets every 45 min. Choice finally assigned case on Thurs night for someone to come on July 4th between 3 and 8 pm. Unfortunately my case was assigned to a company that was closed all weekend for the holiday. Went all weekend without water.

The gentleman that was assigned to my claim was punctual and quick. Was very courteous. We had some miner issues with the plan but those were resolved. It was more a lack of communication. But all worked out and I am pleased with service. I will always recommend Choice Home Warranty to my friends and family. Thank you.

Our A/C has been out almost a month (during the summer in Atlanta with three kids), and we're still waiting for Choice to install the new A/C unit. This company is mismanaged - understaffed and very little focus on customer service. They don't treat customers with respect.

The rep, Melvin, was very likable, knowledgeable and handled himself with professionalism. He emailed my documents as soon as we concluded our call, which is what he said he doing. I had previously called and was told that you didn’t cover Mobile Homes. Melvin cleared that up and even thanked me for my military service.

Customer service and response is very good technicians are very knowledgeable and helpful. I will most definitely recommend Choice Home Warranty to any of my family and friends. They made a very fast decision and replaced my hot water heater. Also took care of any other problems with my household appliances as well as my swimming pool pump.

Please DO NOT PURCHASE!! They are liars and don’t want to pay for anything. We have had Choice for many years as we purchased a multi-home multi-year warranty. We had purchased one with pool service. We called to get something done to our pool and they said we didn’t have the pool on our home. This happened 2+ years ago and they apologized and said they fixed it. Well to my surprise, the pool still showed on our rental years later (we have NO POOL) at the rental. They then said it was their fault and they see when it was discussed years ago.

Service is pending based on tech's recommendation that ice maker be replaced and waiting insurance approval. Cannot offer proper review until service has been determined and completed. So far, the tech has been very polite and informative. He does, at this point of the service, appear to be competent and I expect he will finish the job.

This is the 5th month of my membership and. So far I’ve filed 2 simple claims; my dishwasher wasn’t draining and my disposal had stopped working. The company replaced a motor in my dishwasher and completely replaced my disposal with a new one. Financially I’m either break even or slightly ahead considering the monthly fee, $75 service fees and likely costs of the motor and the disposal. So far I’m very satisfied with my membership. Also, the company sends out the best contractors. It’s a great relief to have one number to call and have things taken care of reliably, quickly and completely. Even if I wasn’t ahead or even that is worth paying for especially when most repairmen prior to this have been so unreliable or unsatisfactory.

My air conditioner stop working in June, 2025. June I was assigned a work order # **. My repair service was assigned to Red Power Repair. My first repair was scheduled for Saturday 6-21, technician did not show, rescheduled for Wednesday 6-25, rescheduled for 6-28, showed up 7-02, located the problem and informed us he would need approvable from Choice warranty. 7-9 81yrs & no AC.

Joseph ** was very helpful in helping me set up a new account. He was very thorough in explaining what would be the best policy for me and my budget. It is not effective until next month in August, 2025 so don't have any example of work done yet. I look forward to working with this company for future needs. I will be cancelling my current Home Warranty Co. in August.

Sales Representative Anthony ** was polite and knowledgeable; however, he might have pushed purchasing the extended year warranties a little too hard after expressing that I was not interested in that large of an expenditure at one time, particularly with a company I have not use before. Perhaps temper the sales pitch a bit.

ZNJ Communications and Electrical surpassed my expectations. They were knowledgeable in what they were doing and kept me informed throughout the process. They were thorough and even cleaned up after they were done. I highly recommend them. I would use them again. They were also very courteous and called me when they on their way.

Replaced sensor in dryer. Tech stated that dryer vent to the outside should be cleaned. He was informative and professional. It took nearly 2 weeks from the time I called until the service was provided. I understand that there was a holiday in the same period, but I feel an appointment should have been within 1 week.

The technician texted to let me know he was on the way. He was on time, polite and listened to my concerns. He took time to diagnose the problem and was able to fix it on the visit. He was easy to talk to and explained everything he did. I was very satisfied.

Igor the technician, was very pleasant and answered all our questions. We had ordered a technician for our a/c and needed someone quick because of my husband's breathing problems with COPD and never heard from you, so we had to call a company we bought it from and was trusted. Then you send us an email about reimbursement but it was too late. Not pleased with that but very pleased with Igor.

DO NOT, DO NOT, DOOOOOO NOOOOT GET A WARRANTY FROM THIS COMPANY!!!! They were unable to find a technician to service my AC. Offered me to find my own tech and they would reimburse me. Then they refused to pay the cost of the covered part (compressor) because the cost was higher than they were willing to pay. Pay more and go to American Home Shield

Overall experience was great with allowance for all questions answered. Knowledge and understanding were all evident and helpful in making this choice for this service. The representative was very polite, efficient and helpful and I am looking forward to the services. As a need for this service is very important, I appreciated the opportunity.

I put in a claim for the AC not cooling. I was not here for the initial visit because I was out of town, but he seemed to be nice to my house sitter. I was here for the second visit. He was polite, straight forward. He said the refrigerant was below the minimum. I would have maybe liked him to tell her to turn up the AC so not to burn it up or cause more damage, knowing he wouldn't be back for a day or two. Also, he was offered payment at the first visit and refused it, I don't know why, but they didn't reach out to me to get paid. I got the email from CHW that it was then put on hold. A little frustrating in the heat, but it was all resolved in a very timely manner so, overall I'm happy with the experience.

I called and spoke with a great specialist. She was knowledgeable, helpful and very pleasant. The process was smooth and easy. I have 30 days to review the contract and can cancel within the 30 days for a full refund. I haven’t used the plan yet, so we’ll see in the future how things go.

The process for requesting the repair service was simple. Instruction were clear and easy to follow. I was contacted quickly by the company that repaired my refrigerator, that they had an opening at an earlier date, which we took. The repair technician was on time, efficient, and neat. The repair was done quickly and now our refrigerator is running like new.

Michael was very professional and knowledgeable. He confirmed the appointment window, and arrived on time. He even sent a message when he was in the area. He found the problem quickly and fixed it. He also offered some advice for keeping the air conditioner in good working order. Would call again for an AC problem.

CHW is the worst to work with. They always find an excuse not to make the claim payment. I would not recommend them at all. They take too long to find a technician and look for the reasons not to cover the claim.

Service tech showed when promised. Knew exactly what the issue was and fix the issue. Service tech had a great attitude and was very courteous while on the job. I hope to get the same tech if I have another issue. I would recommend him to anyone needing appliance service.

When scheduling an appointment for a customer, CHW never request or asks the customer if the appointment time scheduled is appropriate for the customer. In addition, CHW makes it extremely difficult for the customer to file a claim at every step. Then, if a job is approved, CHW then charges bogus, outrageous fees for so-called “parts“. The parts to my hot water heater replaced is exactly 4 copper fittings and one rigid connector. That equals $380??

Our service rep was excellent. Very unhappy with Choice. A/C does not work, we wait three days for service, then instead of letting technician fix, multiple hours for fix decision by Choice. Now we wait three more days to get fix. Do you not trust your technician? Not what you portray when trying to get people to sign with your company. You make it hard to recommend.

Under 6 year contract with CHW, this is the first time I was refused to service. I paid $2400 in 2020 and yet was refused to cover my toilet replacement, why? The technician from Fair View Plumbing told me this is an easy job to replace and should have an easy permission from CHW.

Keith arrived right on time. There was a looming storm in the offing so he quickly started the job. The AC was repaired and blowing cold air in no time. Highly recommend him. Very good technician. He’s the kind of AC guy you want coming into your home when you have issues with your heating and cooling systems.

Very disappointed, it can’t be that hard to find someone to fix my washing machine. Washing machine repairs. I’ve been waiting three days. No one has contacted me about fixing my washing machine. Very disappointed have used you before and you were very prompt. This time is very disappointing. I’m still waiting for some sort of contact.

Call for help as A/C was making noise, left to do errands, arrived home to 95 degree temp. Sent AL of Sears Home Services to check. He was excellent, found fan housing broken, fan blade destroyed. We had service work done from our 3 years in house, but Choice denied claim, NOT HAPPY.

Tech was very knowledgeable and efficient. Arrived earlier taking advantage of being in area already. He was very courteous. He took time to explain the problem and the fix. He explained why some rooms are cooler and suggested steps to improve the unit efficiency. He was professional the entire time he was here.

Great technician! Great attitude! Prompt! Communicated well! Enjoy his interaction with customer! Ordered hose, which arrived within a few days. It took the tech just about fifteen minutes the complete the repair. Tested the repair to ensure repair was sufficient. No more water leaking from the dishwasher. Thank you, Choice for making this transaction smooth without issues. Nice man.

For some reason my fridge stopped working. The temperature has been in the 90's and all I could imagine was a ton of spoiled food. I quickly put in a request for service. I received a message from the service person to schedule within 10 minutes. But, then it began again so I was able to cancel. No hassle and all done online.

Sammy, with Helpers United Plumbing, was very professional. Not only did he find the leak I believed to have, he went above and beyond to inspect the other piping while here, only to find a couple more leaks. He repaired them in a timely manner, in spite of the incredible heat. He did it all while maintaining a smile on his face.

We had the Plumber from TS Plumbing come out and he was very nice and did the job we needed to replace the compactor. His name was John. He was not here any longer than he had to be and fixed what we needed. Very pleased with the job done.

Karen was awesome! I’ve been talking with her since we bought our duplex. Been busy and hadn’t reached out in months. She responded to me like it was just yesterday. I’m so impressed. Shout out to her for making a broken washer and dryer feel like it’s going to be better than ok.

The couple who arrived were on the job right away. I haven't had the work done, but they found that the hot water heater was still under warranty. Hopefully, it will be fixed quickly. It's pretty amazing that you want more words when the work hasn't been completed. When I first called this morning I wasn't able to talk to someone. The water heater is only 5 years old.

I've had apology for Many, many years now. There was only one time where I didn't appreciate. The service provider you sent Which are Sears For my dryer. After that every service partner you've sent has Been so nice. With most of them I've had an appointment within a day or two.

I had high hopes for this company. But am sorely disappointed. We began our warranty in November - you can't actually make any claims until your warranty has been in effect for 2 full months... Which worked out the first time - because our cold water stopped running to our washer in February. It was a quick fix after waiting OVER a WEEK for someone to come out. We have a utility sink and I just filled the washer with cold water to get it to work, yes it was a serious pain in the butt ... and I was pleased - but was wondering for the $85 plus the $150 over the last 3 months I spent, how much just having a tech come out would have cost and would it have been faster, even a couple days would have been nice.

The service I received from Just Better Air Conditioning & Heating Service. The two technicians Landon & Zion were excellent. The motherboard for my Lennox system had to be ordered. It took a few days. Once The part came in, they showed up earlier that morning and within an hour my air conditioning was running again. The service was excellent.

I’ve been a customer of Choice Home Warranty (CHW) for approximately three years, and my experience has been consistently frustrating. Every time I submitted a service request, they assigned a local technician (in my case, Rutledge Refrigeration and HVAC LLC). I was charged a $100 service fee for each visit, only to have my claims rejected with the usual explanation that the issue “does not constitute normal wear and tear” or is “excluded under the contract terms.” I’ve raised three claims so far - and not a single one was approved.

I called in for no hot water on 6-30-25 and I have to wait 12 with cold water before job order is complete, If I ran a business like that I would go out of business fast, this is Unacceptable And I ask for service on my furnace in April 2025 and I have the same problem that I called in for the owner of the company said remove the service panel door if furnace over heated, that also Unacceptable!

This company is not just disappointing; it's a predatory scheme built on misrepresentation of facts and outright lies. They are utterly unable to fulfill their contractual obligations, and anyone considering their services should be warned: Don't walk away – run! From the moment you sign up, it becomes clear this is a company designed to take your money without providing any real service. Their customer service is, without exaggeration, the poorest I have ever encountered. You'll find yourself stuck in an endless loop, hiding behind a "pager" system that ensures you never connect with a real, empowered representative who can actually help. It's a deliberate barrier designed to frustrate you into giving up.

I just purchased a policy from your Representative, Mervin. He was very helpful and knowledgeable. I currently have AHS. I have been with them for years and I was due for a change. Your coverage is similar, but your prices are better. Hopefully your service, should I need it, is also better.

This is the second warranty company I have had. Honestly, none of them are very good, so you have to decide if it is worth 600 a year to have it, plus the deductable. Call them and you will get sales or new claim or existing claim, but you will not get someone on the phone immediately. It is NOT at your convenience to file a claim. (888) 373-7924 or (888) 531-5403.

Tech showed up on time. He was Courteous, friendly. He Quickly determined why my wine refrigerator was not cooling. went to his vehicle, had parts on hand. quickly repaired the the cooler and was on his way.

Jerome was very helpful and explained everything to us about what was wrong with the washer, very knowledgeable about it. He had to order the part and someone will have to come back after the part come to our home. We have to call and let someone know the parts is in.

I politely advised I wasn't interested in an upsell, that I really only wanted to be month to month and Mr. ** continued to pressure me to buy the yearly plan. When I finally agreed and he got my credit card info, he tried to upsell me to a 6 year plan. WHAT? I told him no and to stop trying to upsell me. He then tried to pitch a 3 year plan...what part of DON'T UPSELL ME didn't he understand? I finally advised I'd just changed my mind and to cancel my request. He stated he already charged my card and I could call customer service for a refund. I asked him to transfer me and he said I could call the number and get it myself. I called Customer service and was told I had to speak to a different department and that someone would call me back. On the return call, I spoke to a supervisor who assisted me with the cancelation. Very shortly after, I got a call from Frankie asking why I'd canceled. He continued to harass me stating I didn't even give it a chance.

The good aspect is Great claim receiving communication, quick processing. However, takes too long to solve problems. Actually, none of my AC claims have been resolved yet! I am not sure if my home will be really taken care of. Let’s see what happens eventually! So far, My rate is pending.

have done for me. I would recommend them to anyone.

Low flow air ducts claim from tenants. We need to know if anything needed to replace. The technician examined and determined no damage duct or needed to fix anything. We appreciate the analysis and have a peace of mind that nothing was broken or malfunction. In the future, we will consider to call his company again if any major upgrade is needed.

This warranty program was ok in the beginning, I've had them for almost 2 years and have used them maybe 5 time. However, my dishwasher broke-down and the service person must have told them it needed to be replaced. Choice offered me $272 and when I called them, they replacement amount is based on the features of the appliance. I the adjustor to find me a dishwasher for $272, plus the cost of having it installed. He said it is what it is and said the most Choice Warranty will give on any appliance, including an air conditioning unit is $3,000. And to add insult to injury, the increased my monthly premium by $5. Really having second thoughts, found that their advertisement is deceptive, when it says it will fix or replace.

Had a problem with the vendor to getting a follow-up date for parts ordered - insisted CHW had not approved their request. Contacted CHW, spoke with a very polite and knowledgeable representative, who immediately handled the matter while I was on the phone - request was not submitted to CHW. The vendor called immediately and scheduled follow-up appointment for the next working day.

I recently had an excellent experience with J3R Garage Doors and Appliance Repair for a much-needed oven repair, and I highly recommend their services. My oven (a Bosch, gas range) suddenly stopped heating properly. It would preheat, but then the temperature would drop significantly during baking, making it impossible to cook anything evenly. This was a major inconvenience, especially with a busy family schedule. From the initial phone call, the process was smooth. I was able to schedule an appointment within two days, which was fantastic. The customer service representative was polite and helpful, and I received a confirmation email with the appointment details. On the day of the repair, I received a text message notifying me when the technician was on their way, which was a thoughtful touch.

Absolute worst customer support ever. They make it next to impossible to speak to someone in person after you purchase. I say next to impossible because maybe someone else has spoken to a live person. I have not. They either need a better routing software or just need to care about their customers more.

Had difficulty securing the appointment for the time frame I needed. Mainly due to not having a phone contact. It was done by text with poor response to my request. However, the company was able to pre order the needed part and only required one visit to install. The technician was prompt, courteous and efficient. Apart from the appointment issue I was very pleased.

It only took one phone call to Choice Home Warranty on Saturday morning to let them know of my water heater leaking and sent Desert Rain Company on Monday morning to assess the water heater damage and Choice Home approved a new water heater later on Monday evening. Thank you Choice Home Warranty very much.

I have had a Choice Home Warranty plan for about 4 years and they are horrible in their response to my request for service on my pool. This last time, I requested a service over thirty days ago and the only response I get is that my case is being escalated, which I have been told before and nothing happens. A month is a joke to receive service on a pool heater switch, I left Fidelity Home Warranty because Choice Home Warranty was less expensive and now I am So Sorry that I left Fidelity Home Warranty. Be Careful If You Chose To Go With Choice Home Warranty. My tenant is extremely upset with me because they cannot use the spa. THINK TWICE BEFORE YOU SWITCH.

My claim was quickly addressed and I truly appreciate it! The response time was just great!!! The technician was vey professional, identified himself upon arrival, very knowledgeable, and just awesome! He cleaned up the work area and that was a plus for me! I would highly recommend him to come back if I had another plumbing issue.

My AC blower motor was not working, so I had no AC. The technician came and replaced the capacitor, and everything returned to normal. Tim was fast, efficient, and knowledgeable. A great experience all around. Choice Warranty listened to my concerns and had a contractor come out asap. Great company to do business with.

This is not a good home warranty company - it is average. I requested service online when my refrigerator started leaking inside. The service provider did not arrive within the scheduled time. My original schedule was 8 am to 12 noon, confirmed by text and phone. I had to call the company to check the status. The person I spoke to stated that he would call the technician to find out and let me know. He called to say that the technician had taken longer than expected with the job ahead of mine and now would now be coming out between 2:30 and 6:30 pm. I was not happy to hear that because I had not been feeling well and a severe thunderstorm warning had been issued.

So far so good. I had a quick response to my filing the claim on line. A service person got in touch within 2 days (the leak is still small) and Choice got back to me quickly with my out of pocket cost which seems to be in line. I haven't heard back from the service person yet regarding installation timing but expect it shortly. That's the problem these days with everybody wanting to get a review so early in the process before the work is actually completed but so far so good.

Salesman kept trying to oversell, even after I said no. I came close to just cancelling the entire warranty. Other than that I have to experience a claim to evaluate further. Need to train salesman on when to stop selling or providing options after the deal is done. This is not buying a car.

My oven broke. Instead of repairing it they offered to pay for me to buy a new one. Unfortunately Choice Home Warranty offered to give me $770 towards the purchase of a new oven. To replace my oven it cost $8500. They are offering 8% of the cost. There is no Oven in the world that will cost $770. When I asked for an explanation, they told me “they are not responsible to replace the oven with the exact same model.” So I am grateful that they are giving me $770, but they are not living up to the expectations of a warranty company.

We bought a warranty with Choice. The first time we filed a claim it was for an attic gable fan. Before the completion Choice told us that they would ONLY cover up to $70 for replacing only a builders grade unit. My contractor insisted that there is no builder’s grade on a attic fan. They are all pretty much the same. With that being said if they do this to a $109 fan I can only imagine what they do for a more expensive break down. I will be canceling with them. It is not worth the aggravation with them.

The technician was great! The appointment was set up and scheduled to work around my commitments. When he arrived, he informed me that the spigot on the side of our home was NOT COVERED by the CHW plan. He said if it was inside the garage, it would be covered, but in my side of the house location it was NOT COVERED! Which is ridiculous! Almost all spigots for outside water are located on the side of the house.

I called Choice Warranty on 7/3/25 for services and damages to my pool. On 7/7/25 Mr Edgar ** from Blue Oasis Pool/Spa Services showed up at my house at 8:45an to provide the necessary repairs. I was impressed by his attitude and professionalism. He was very knowledgeable and on his departure I was satisfied.

This is the second time that Dante with Integrity Reconstruction and Building has come to our home to repair an issue. He is professional, personable, knowledgeable and trustworthy. I highly recommend him.

The air conditioning system wasn’t working properly, the home was as hot as the heat outside. A guy said that the system has to be replaced but your came and fixed it. It’s working perfectly fine now. I’ve called the tech back to say thank you very much for his very good and awesome service.

The technician agreed to come in a day prior to the schedule as we had an emergency situation. Work quality was very good. He also offered to do some extra recommended work which we did not have time for. Overall, a positive experience. Great job Choice team. Have a great day!!!

I don't like the fact that Choice keep going up on their deductible without letting the customer knowing. That suck. I did not like that at all. And then if you have two thing not working it would be $200. If a customer has something that is not working why do they need to pay a $100 for both

Filing a claim was easy, it is all online and within hours you receive an appointment with a professional technician. It is very convenient and easy. No need to call and wait to talk to a customer service representative. Our garage door opener wouldn't open, it needed a new belt and we were able to get it fixed the very next morning. Separately, we were able to replace the torsion spring as well.

First, my experience with Choice has been excellent. Each time, a technician who worked for the brand was utilized. Second, not only do they repair it, but the tech gives us valuable advice to extend the life of our appliances. Lastly, each technician has been friendly, professional and respectful. Our last home warranty program used local repair people in general labor which wasn’t helpful and often didn’t resolve the problem in one visit. Choice is the best!

So far no issues but haven’t had many claims made either so I’ll be giving another experience rating I’m sure soon. I’ve had one claim on a garbage disposal that was replaced and one or two claims on the air conditioner, and the capacitor was replaced both times. The only problem was both times with the air conditioner. The unit was left dirty with leaves and trash inside. I felt they should’ve at least swept that out before putting the cage back on.

My central AC stopped working on June 28th. I was scheduled with Sears Home Services on 3 July. The technician who came out was able to get AC to come back on but he diagnosed it needing a new motor. He called Choice Warranty to see if they'd authorize him to go and purchase the motor. Choice Warranty said that the AC had to stop running again before they could authorize Sears to go and purchase motor. The AC stopped working again and the technician had was only gone about 45 minutes and couldn't come back that day. Choice told me to call Sears back on 4 July. Only AI answered the phone for Sears and I rescheduled for them to come out 7 July. Sears came expecting a diagnostic fee when my AC was not fixed on 3 July.

The service man was a great troubleshooter who spent time to explore the possible problems that may be the reason for the A/C not working. He was very persistent in resolving the problem. He was a good worker, a good person, and someone I felt absolutely comfortable having in my home, working.

Attitude: Very Friendly and Happy! A little difficult understanding each other, but better than most. Very understanding of my needs and made some concessions to me to reduce costs and offer reduction due to my Military experience. I felt happy and educated on Home Warranties after the discussions. Thanks for asking!

Choice Home Warranty A rip off! Did you know they have a max reimbursement for appliances? Typically what you would have paid 20 years ago Regardless of cost to replace. On Thursday 3rd) my ac stopped cooling. Real time temp with humidity 105F. They set me up for an appointment on the 11th! My senior self and my English bulldog would have been long dead. They said it was the first appointment they could get due to the heatwave - well I managed to get my own with a little leg work. Ac fixed in 2 days instead of 8! The kicker - Because I got my own tech they will not reimburse!

Signed up for Total home warranty. Extremely satisfied with the sales person, Tracy **. She explained the process and coverages. It will be air conditioning, heating, refrigerator, dishwasher, washer, dryer, plumbing, electrical, wiring, garage door. They are all covered. If they can’t fix it they will replace with similar items.

I spoke with Richard after completing an online form. He was very informative, respectful, and knowledgeable. He was able to offer me an essential worker discount, and when he let me know I could save even more money by paying for the plan upfront, I was sold. It took me only a few minutes to decide to cancel the plan I had with another company for almost 25 years and sign up with Choice.

The Choice Home Warranty is the worst Company I dealt with. They replace the broken item such as water heater with the cheapest available product on the market and if you are not satisfied with their performance they DO NOT like to cancel their policy and do anything to keep your money. They are not honest. Their customer service is probably located out of the country. They don't answer the phone when you call to resolve an issue.

If there were a zero rating, it would be too high. First, my AC went out, I waited for 38 days to get it fixed, for some reason the part took 2 weeks to get from California. When replaced and still did not work, the contractor told me that it was the wiring in my house (for some reason after 18 years of working fine). The warranty company said they did not cover that. So I had another company at my own expense come out and press the reset button, worked fine. I asked for a refund of the $90 service fee and Choice would not refund me, even though their contractor did not fix the issue and I had to hire another myself. Not to mention I had to purchase a portable unit due to the drawn out time frame. DON'T WASTE YOUR MONEY WITH THIS COMPANY, they do not live up to their contractual obligations. They did not get my AC running again as they are contractually obligated to do so.

It took you 2 days to find a technician to accept the order n another 5 days to get here until I called them and made it for an earlier day. I also asked them for a receipt for the work they did and I haven't received one -- would really like one and they said the new motor on the fan they put in is only warranted for 30 days??? Parts have better warranty than that. 🤷🏼‍♀️

I cannot believe how long it takes for someone to let us know when a tech or tech company will come out to fix our washer. That's all I wanted to know before we headed out of town. It took a little longer than 48 hours to get an email. I called multiple times and spoke to many people who did not know how long it would take. You would expect a little better customer service for paying a monthly fee for the last few years.

If I could leave zero stars or negative stars for this review, I would. THIS COMPANY ENGAGES IN MISLEADING, SHADY, AND UNETHICAL MARKETING PRACTICES! Buyer beware: while the policy technically includes an auto-renewal policy (Section G of the policy), their marketing department sent me emails on April 1, 2025 (TWICE); April 17, 2025; and May 2, 2025 that included the following word-for-word phrases: "This email is a reminder to let you know that your policy is expiring," "Your Home Warranty is expiring soon and CHW will no longer be able to help protect you from covered repair and replacement costs," "This email is a reminder to let you know that your policy is expiring," and "This email is a reminder to let you know that your policy is expiring." This is not only misleading, it's also unethical!

Choice home Warranty is a scam! I paid monthly for three years and when I made a claim for AC repair after three attempts to stop a freon leak the repairman submitted a replacement request that CHW denied due to “unusual wear and tear?” Freon leaks on AC units are very common but chw scammed me. I had to pay for a $7,000.00 AC unit myself. Do not believe Choice home Warranty will replace your AC unit!

Door lumbered up and stopped like it was caught up on something but would not move either up or down...but sat there and made a groaning noise. So, because I live in an area right off the super highway and we have hooded thieves all the time crashing car and house windows I needed it fixed right away. So, at 85 yrs and a widow, I called around to get it fixed. A man showed up but was with a different company. I got it fixed. When I called Choice, the representative was most courteous, businesslike and informative in answering all my questions. The mistake was mine, I apologize. Thanks anyway. Now I know what to do the next time something breaks. Let's hope it is not time-sensitive about when it gets repair. I am sensitive, as a senior of my mistakes but understanding when helpful folks like your representative takes the time to help me out and explain. Thanks...much appreciated.

I am writing to express my strong dissatisfaction with Choice Warranty's denial of my recent claim for a furnace/air conditioner repair. I purchased a 5-year contract with Choice based on the assurance that claims would not be denied due to the age of my appliances, a crucial factor given that my furnace, air conditioner, and other appliances are older. Recently, my furnace blower stopped working. The service technician informed me that the issue was due to "old age," specifically, the bearings came loose, damaging the wheel. Despite this, Choice Warranty denied my claim, stating the unit was not properly maintained.

A/C stopped working on July 1. Reported problem by 2:08 pm. HVAC Tech appointed for July 3. Found problem with fan motor. CHW quickly approved the motor repair. I give it 5 stars for that. Motor was replaced on July 7. The new motor speed is a lot faster than the original one. Contacted tech about the high speed, but got no response. A too-fast blower speed in home's air conditioning (A/C) system can lead to reduced cooling efficiency and increased humidity issues. So, that still needs to be addressed.

I liked that I could split the annual payment into 2 payments, that showed me your willingness to assist me. That got me interested and listened to the cost and got a couple of questions answered and I liked the product.

My repair was very minor. The board connecting a wire for "defrost" mode if the A/C freezes was not working and a clicking was occurring. Rather than replacing the board, the technician essentially did a bypass of the wire since in Florida we don't have freezing weather. The call was easy as was the claim process with Choice Home Warranty.

The technician came to the house and performed some checks stating everything is fine. I challenged him on this and he assured me he would send his notes to the insurance to see how they wanted to handle it. I stated to him I was not in agreement with this plan. Regardless, he left and the unit quit cooling over the weekend and now blows cool to warm air. Also, I have not heard anything from the insurance and am doubtful they will happen unless I jump through a bunch of hoops. This needs to be addressed ASAP.

I called first thing on 7/2/25 to request this repair - the night before it made a humming noise and did not work. I heard nothing all day. Called again mid-afternoon-left call back-no call. CHW called me later & said the pool equipment was not covered. The man barely spoke English & did not understand him at all. Asked to speak to mgr & got call back again with no call back. Then got email saying the repair would take place in a WEEK. I called the vendor, he described my repair as "detachable equipment."?? I told him the problem & he said probably capacitor & came out July 4th AM. Replaced capacitor.

The Sales Manager called me up and was very patient in answering my questions/apprehensions which is why I decided this company is worthy of my trust. The price he offered for one year+1 of coverage is also very cheap, considering how many items inside my home they will protect. Thank you and more power to your company!

The technician was professional, courteous, and very informative. He informed me that he would be arriving within a specific time, and he kept that time. He was knowledgeable of both the system and the possible cause of the problem. I appreciate his honesty. I would gladly use him for future HVAC needs.

The technician called & came 30 minutes later; fixed the appliance in < 5 minutes. A 2nd repair person sent a text that they were coming the next day- I refused. No case# received; no info on repair company assigned; repairmen only accepts credit cards. Cannot speak to live representative to verify request. $100.00 service call too expensive.

Excellent Serviceman from North Pole HVAC. He came a day early to help me deal with the heat. He was able to repair my until very professionally/. I certainly would recommend Him to anyone that needed air conditioner work. Thank you, thank you, thank you,.

I waited three weeks to get serviced. My repairman was excellent but the service to that point was very disappointing. My initial service was scheduled for two weeks out and was put on an emergency list which ended up being a week later than the original date which you cancelled which makes no sense. For a company that advertised best customer service it was terrible communicating with you let alone the terrible service.

I was satisfied with the response and very happy with the vendor assigned to my claim. I knew there were some additional costs that would be my responsibility but was surprised that the connections to install the water heater were not covered by the insurance but included as a bundled cost along with removal by the vendor. Although supposedly a reduced rate it was still a substantial amount.

Choice sent three different plumbing companies over four days, each one reporting tankless hot water heater needed replaced. After third report Choice denied my claim saying known or UNKNOWN pre-existing conditioned not covered. My water was work without any issues when I bought policy in January. No pre-existing condition other than the age of the heater. Is age pre-existing condition. I thought that was why you bought a warranty; incase anything broke.

I arrived from out of town on Wednesday night to find my 2nd floor was not cooling. So, Thursday morning I went online to submit a claim and immediately I received an appointment for Friday afternoon. The technician (Brian) arrived checked a few things and quickly figured out what my issue was. His total on scene time, maybe an hour.

So far I am pleased with Choice warranty. Had them for about 6 months now. Had two claims, one for refrigerator and one for light switches malfunctioning. Both claims were covered, repaired and only for warranty price. So far I am very impressed! I definitely recommend and will continue to use choice warranty.

Technician that respondent to repair my refrigerator was very knowledgeable and very polite, also very professional. The only thing that confused me was the service charge. The last time I used your service was last year and the service charge was $75. Now it's jumped up to $85. I would like to know why the increase.

There is a crack in my toilet bowl, and the water keeps draining out. Technician said I need a new toilet. He requested I pay the $75.00 service charge. This is not claim # **, placed on June 2nd. That claim was premature, due to my coverage not starting until June 19th.

I called to set up an appointment for a service call for my A/C unit to make sure it was cleaned and serviced. I was told a claim was submitted but never received any contact from anyone after that. It has been a couple of months and still no claim was ever submitted and no response was received from your company when I inquired about it.

Actual appointment and technician assigned was great. Only complaint is the time it takes for the point of logging the claim to getting a technician assigned. It was more than 24 hours. Called to elevate the situation as in TX it is hot and I am an elder. Nothing was done.

Technician was great. Choice Hone Warranty sucks. Second air conditioning issue in a few months, both denied by bs excuses. When I prepaid for the warranty I never I gained I would have to go to court to enforce the warranty. Let's hope it doesn't get to that point. But that's where we are headed

Choice is the only warranty company that actually cares about their customers and most of the time they showed up the very next day and fix all of my warranty problems, I have recommended them to all of my friends and family members as well. I would like to thank them for continuing to keep their promises and keep standing with their word.

The technician was on time and the contacted me before arrival. He diagnosed the issue quickly and was able to get approval to install a new disposal very efficiently. Very nice gentleman with a very good demeanor. We're very happy what the service and the new disposal. We love Choice.

Company was identified quickly, Tech gave an advance warning and came on time and fixed the issue in 30 min and left. Very professional service. It was a very busy day and I was on a call when he came, it took my less than 5 min of time. So was grateful that Tech can work independently without me being around the tech till he finishes.

Very poor Customer Service. you must represented your coverages and your limitations. All I’ve been trying to do is cancel my account account number. ** address **. I want this policy canceled and I want my refund ASAP. Contact me at **. Your misrepresentation of your services is drastically disappointing. It’s funny how you just sign a person up and then you ignore their phone calls by their phone numbers after the sale. There’s no way of getting a hold of you and hopefully this show shows how bad you’re Customer Service really is. I’ve called your number several times and you just put me on permanent hold for over an hour. When I first called, you answered immediately you took my money and now I found out that you have caps and you don’t guarantee show up times of the vendors and could possibly take up two weeks for services to be done. We cannot put up with these bait and switch attitudes.

Bathroom sink drainage was gradually getting slower and slower. Finally it took a lot of time to drain water. Drain cleaning person came and cleared the drain. He was very helpful and courteous. Explained us how to take care, to prevent getting blocked. What kind of cleaning solutions to use and how to take care and what to do to keep it clear.

I couldn't be happier. I was in contact with the repair company that Choice Warranty assigned within a few hours. I was scheduled promptly for their technician to come and assess the problem. They came, parts ordered and one week later (had to wait for the parts to come in) they had me up and running. Conrey's Appliance Repair is the company they contracted with. I highly recommend them...

Service representative came during the time he said he would. Was able to diagnose problem in the stove and made sure it was working prior to leaving. Very professional and courteous. Explained what was wrong with the oven. No problem with services at all. Checked the thermostat for oven heating up.

When the Temperature Fluctuated, the technician came in, assessed the job, and resolved the problem. The individual was very professional and respectful. The young man did his job in a timely manner and was professional.

Took 2 weeks for them to schedule an HVAC repair when it was 90-100 degrees outside. I had to contact the technician myself because they scheduled for a holiday [July 4th] from 3-8 pm. We all know that isn't happening! Technician said they dumped a lot of service calls in on that day. There is a clause in the agreement that will be used every time; maintenance not done and they dip out of the contract! They don't bother to communicate or return calls like they say they will. Two hour notification on denial still hasn't happened. I called and never got a return call back as promised. Worst Warranty I have ever used. Find another one. -

Water leak claim in the ceiling and wall. Just trying to figure out how quickly that someone would come out to look at the issue and fix the problem. I did have to turn the water off to slow down the leaking. I hope the problem can be solved within the next few days.

Kevin from Boswell service GE company was an excellent service agent. He was professional and knowledgeable. I would recommend Choice Warranty to anyone. I don't have a lot to say except what I have stated earlier. I accept Choice Warranty as my choice of Warranty company because their service company did a super job with our washer/dryer.

I will get to the point, Mr. Ruben ** is the best service technician I have ever had come to any home I’ve ever owned. He was professional, courteous and extremely knowledgeable. If LG ever lets him go, you should hire him. If this is the type of contractors you use we gonna have a long relationship.

Our A/C failed 6.24.25, service was not assigned until the afternoon of 6.25.25 for an appointment date of 7.03.25. At the time there was a major heatwave across the country, including our area. CHW did not prioritize the situation as an emergency and left us without A/C for 10 days during that extreme heat with temps at/over 100 degrees. Very disappointed at having chosen this company to rely on based on this experience.

The contractor that showed up was great. He completed the job professionally. My problem is with Choice HW. It took them three weeks to find a contractor. That's unacceptable. This company is the worst, they try to get you to find your own contractor and have them submit the miles of paperwork to get paid. FIND A DIFFERENT WARRANTY COMPANY, THIS ONE SUCKS.

Incredible story. I was given an appointment four days from now because he was 4 July weekend. I called them and they said, "I’m so sorry. We cannot help you." I thought it was 74 years old and we cannot get the cars out of the garage and I found out later, there was a broken spring. Hour later I get a phone call that they would be in my house to help me July 4 afternoon. I couldn’t believe it. He came in the house. Fix the door, reset all my remote, including the cars. Absolutely incredible and very sensitive service.

So I tried putting a claim in last night around 9:30 in the evening. The representative told me my toilet wasn't covered so I told her my manual agreement it says it was. So I went online, filled out a claim and it went through so I don't know who's right or who's wrong.

Sean was a very good technician. He was on time, polite, careful, clean, respectful of our house, very helpful and did a great job fixing the problem. He explained what the cause probably was and how to avoid this problem in the future. I would recommend him any time. Thank you.