Choice Home Warranty Reviews

I extremely pleased with the Choice representative. I was even more impressed with my tech Tony, who came out! I only want to work with him, he is AMAZING!!! I will tell all my friends and family about him. We love him!

It was 95 degrees in our rental. Our tenants have 2 small children and the wife is 9 months pregnant with their third child. I thought I was going to have to put my tenants up in a hotel. I placed the request at 7 pm Sunday and Easy Breezy came out Monday at 2:30 and fixed the problem. The service process was very simple, from placing the request for service to the quick efficient service from Easy Breezy the day before the holiday! Thank you!

I received great service from Choice Home Warranty. The only problem was that what we thought needed to be fixed wasn't actually not working. So when the plumber arrived we still had to pay 45 dollars but that was our fault for not checking to see if the shower was still not working. Lesson learned.

Outstanding service from my call to Choice Warranty to the service from Gulf Breeze Mechanical. Called Choice on Thursday and by Friday noon the repair was finished and my air conditioning was working. GREAT program with very prompt and professional service.

Choice Home Warranty has turned out to be a scam. Very deceptive practice. It was fine for small plumbing needs but whenever time came for something bigger Choice Warranty has always backed off. When they refused to cover for my central air conditioner unit issue, I lost it seeing their deceptive practice. According to their contract, my AC unit should have been covered. When the AC unit stopped cooling my house and I called Choice Warranty, they dispatched HVAC service guys who came and we found out that the AC unit was tripping, initially the HVAC guys thought it was the capacitors so they ordered new ones, week later when they came back and installed it, the AC unit was still tripping so capacitor issue was ruled out, then after further troubleshooting and ruling out other issues when they disconnected the compressor the AC unit was no longer tripping and the fan was running fine so it clearly indicated the issue was with the compressor.

Everything went very good. The only problem was that the a/c repair company said that they did not get my order when Choice said they gave it to them. They said it came in a day later than Choice said it was sent out. Otherwise, it went as it should.

Customer service was helpful, patient and courteous. Problem (broken AC) was addressed and resolved in less than 24 hours. I called after hours and by 8:00 am, they called me with the info of the subcontractor who would service the unit. This was my first claim with Choice, but not my first home warranty company. However, Choice was the easier to make a claim and they resolved the issues quickly.

Excellent customer service. Response time quick. Technician assigned was very professional and friendly. Choice price range and deductible is much better than the previous warranty company I had for previous years. I will recommend to family and friends. Great coverage for the homeowner.

Microwave repair - The tech who you sent for this service had all necessary parts and was able to make the repairs on site on first visit. Was very knowledgeable about appliance. Would highly recommend this tech for your service work. Very happy with this repair job!

You did great on response time. However, just disappointed that due to the problem it damaged other parts that you didn't cover. We are on fixed income and having to pay out $500 really hurt us. Don't mind paying for service call but that much money really hurt us.

Our pool ended up having an electrical issue and the rep I spoke to was very patient and understanding when it came to trying to resolve the issue with the vendor under the original claim. When it was all said and done, it got paid for and handled.

Andrew with ADT Air came and advised me that the air conditioning system was fine, just a duct that needed to be put in place. He made another appointment and repaired the issue. It was not a big problem and he didn't make it into one. He was honest and reliable! Hard to find good service these days.

The plumber went and bought the missing piece and fixed the issue (plumbing flush not working) in short time. The plumber also checked the working condition of the other two bathrooms upstairs in the bedrooms. He recommended and explained the issue before actually getting to work.

Purchased home warranty on 5/23/17. Was told that warranty was refundable and prorated. Was NOT told about a cancellation fee. Closed on house on 7/6/17 and received a warranty with closing, so called to cancel Choice. Even though Choice knew that I would not own the house until closing, they still charged me a cancellation fee and one month prorate on a house I didn't even own yet. Sales rep was not forthcoming on this information. I was told the warranty would not start until closing... WRONG! In essence, it cost me about $300 for a one month home warranty on a house I didn't even own! Buyer beware!

I was very pleased with the communication from the technician. Even though they got behind on other calls, he was still willing to come out (in the evening). He called and we rescheduled for the next day. He then continued communicating when he was going to be here the next day. Communication means a lot to me... even though the window was a 4-5 hour window... he kept me informed.

Would prefer to speak with someone when I call to open a claim. I did it online but not as personable. Seems add a few more customer service reps to answer the phone. Service was first given to a company over 50 miles away. All in all problem was corrected in a reasonable time.

When getting insurance, check the exclusions. I paid for water pump which is extra. Check the exclusions. They lied. It only covers the pump not the parts of the system. Or labor of pulling or reinstalling the unit, or the pressure tank or pressure switch or anything else. I had to read it after they sold me the policy. As far as I'm concerned they are guilty of fraud by deception. I think the US ATTORNEY GENERAL should check into their business practices.

Water was pooling under fridge. Tech was able to find what he though was the cause and hopefully has taken care of the issue. Would recommend using Choice Home Warranty. They sent out a tech quickly and the tech responded soon after I called them with the issue.

My AC went out a few days ago, submitted a request for service, on 7/4 holiday. I knew I had to wait but first thing 7/5 I had an email and a phone call from service man. Made appt. for 7/6 but he called with a cancellation and came 7/5. THANK GOD can't be without air in Texas summer. So easy no complicated forms or runaround. Entered online and the rest played out.

The technician was on time and very polite. He was able to diagnose and find the issue quickly and was knowledgeable about what he was doing. He fixed the problem quickly the day he came without leaving for additional parts. We now have a working dryer again.

I had a plugged up bathroom sink and they got it fixed for me. Being a older single woman I sleep better knowing if something needs fixed I have someone to call. The repair man was very nice and professional had it fixed quickly. This was my first claim with Choice Home Warranty and it was a pleasant experience.

Lights/Dryer: So far, on the occasions I needed Choice Home Service it was prompt and the companies that came to my house was friendly, professional and very knowledgeable of the problem. They answered all questions so I understood what was happening.

My microwave broke down and I was devastated! I called CHW and CHW had a repairman out the very next morning. I depend on my microwave so very much! The repairman arrived and he repaired it right there and then! I was so extremely pleased!

Choice Home Warranty has denied 4 of my claims; all items that show on their website as "covered". Refrigerator is covered, but not the ice maker (read the fine print). Plumbing is covered, but not toilets, faucets, or anything that leaks outside the wall. AC is covered, but not the Expansion Valve (which is inside air handler and costs $500 - $2300 depending on freon). AC coil leak is covered, but not the leak detection test (fine print again), but when I had the leak located by the Tech Choice sent out they will not approve the repair because the evidence is insufficient. But the tech refuses to come back a third time to provide the needed pictures and Choice refuses to send another tech. So, my air has been broken for over 4 weeks and there is nothing I can do to get it fixed.

Don't ever buy this warranty! Go with American Shield. Decided to go with this company because of roof protection, worse decision ever made!!! Having ac problems. Got their tech out. Ac was working before he came but was tripping breaker. Called for service. After the tech came out ac doesn't work at all now! They are denying claim saying it's a maintenance issue. Even got a second opinion and they are still refusing to pay. The new company agrees it is clearing not a maintenance issue. Company denied claim again. Then they dispatch their original tech back out who finished off totally breaking ac unit. They also emailed an reimbursement form, and now they are claiming it's a mistake. And the tech dispatching for the second time is a mistake as well. The company is like a three ring circus act! Taking them to court! They offered a partial refund of 346.00 from 576.00 that I paid.

Once Choice confirmed that the breakdown was within the warranty timeline, they promptly scheduled a service technician to come out and fix the washer that was just about seven months old but out of the 90-day warranty! He ordered the broken part and scheduled to come back in two weeks. Of particular note is that Choice called me to check on the progress report to make sure not only the work was done, but that I was satisfied with it. When they called, the technician was to yet come to complete the work. The schedule he gave had elapsed two days! Choice promptly called them and the technician came back within 2 days to get the work done. If this is the norm, then I say a big KUDOS to Choice! If not the norm, then why not?

I am dissatisfied with this company's protocol. I recently purchased a home, I have no idea of how the original owners took care of things. However I needed to make this house my home. So with that mindset I purchased regular house insurance and additional insurance because I wanted to stay on track and have no unexpected costly repairs forced upon me. "We believe Choice Home Warranty home warranties are the most comprehensive, flexible and value-priced on the market. We do everything we can to help you get back on track - that's the difference." Above is their mission statement, which is 100% inaccurate.

I called for a washing machine issue. After repairman came out - it wasn't a washing machine issue... It was a plumbing issue. Thankfully, customer service was able to help and schedule a plumber at no charge since my issue wasn't solved the first time.

Purchased the Choice Home Warranty several months ago as our appliances were reaching the 5-10 year age. Our dishwasher would not drain and we were contacted by one of Choice's preferred vendors for repair. They were promptly on time when they said they would be there and as soon as the problem was assessed they contacted Choice to get the approval for the parts and labor and received immediate approval and parts were ordered the same day. The parts and labor were inexpensive but saved us from paying a much higher price for the repair or buying a new dishwasher at a much higher cost. Although it is the first time we have used the service it so far is worth every penny to have the ease of mind of working with a quality honest company that does what they say and say what they mean.

I called Choice Home Warranty because my garbage disposal wasn't working. They immediately sent a technician and without asking a question the technician installed a new garbage disposal in less than 24 hours. I love Choice Home Warranty and would recommend it to my friends and family.

AC had quit working. Tech went directly to the problem and quickly had repaired. All items were removed and area was cleaned. Glad to have purchased the warranty service. Will refer to friends and family. This is a good service and value for future homeowners.

Dishwasher Water pooling - The CHW agent was excellent, very professional as was the Contractor who came to examine problem. He had to ask permission do the repair as it required ordering a part, that took about 5 minutes. I am told since this is the first time I am using CHW they waive a $45 service call fee. It seems I'll have to pay that in the future, not very pleased with that especially if I have a deductible. So far, so good though!!

Lower sprayer arm was damaged and not working properly. When problem was reported, I received a call from a local vendor to schedule appt. He was on time when he checked the dishwasher and when he came to install the new part.

Mohamed was very pleasant, professional and informative. He took time to explain the problem (unstop bathroom sink drain line) and what he was going to do to fix the problem. It took him less than ten minutes to fix the problem and cleaned up the area before leaving. I was impressed that he had his shoe covers in his hand when I opened the door. There are many contractors who never think of that, or think to remove their shoes.

Choice promptly took my call (which was on July 4th) and put me in contact with a local company. I was really impressed with how quick and easy the process was on Choice's end, as well as the service we received from the A/C company. I would definitely recommend Choice to my family and friends.

The technician was very professional and did a nice job fixing the problem. I would recommend them to anyone. I am glad I have Choice Home Warranty. The only issue not the technician's fault is the toilet has been leaking for time and the water is now under the floor and I will need to find someone to redo my floor but just redo the whole bathroom.

I had the rubber boot replaced on my washing machine. It was installed incorrectly and was causing damage to my clothing. I called in a new service repair. A guy drove an hour and a half for the 15 minute repair to reinstall the rubber boot correctly.

My AC was out over the last weekend. I placed a call night of July 2nd and in spite of long weekend they called me next day morning to schedule a service appointment. The technician showed up and fixed my AC.

I had been with First choice Warranty and decided to switch to Choice Home Warranty because of the rates. I cancelled First Choice and the contract expired June 29, 2017. Choice Warranty became effective June 30, 2017. My pool guy (who comes weekly) came on June 30th and informed me that the spa wasn't staying on. I went to call First Choice but realized Choice warranty was effective. I called Choice warranty. They sent someone out. I paid the 60.00 and the report came back stating this is preexisting. How do you determine it was pre-existing.

The service I eventually received was excellent, but the wait time from beginning of the claim was a problem. The first vendor I was sent to never answered their phone, after 4 days, I called customer service back, and she set me up with another vendor, who was very prompt.

Self cleaning of the oven didn't work. Technician came and check it, and order the part. He was very kind. Customer service of Choice Home Warranty are very kind people also. Very satisfied with the services we have received from them.

The repairman told me what was wrong (A/C not cooling). He called the manufacturer to help him explain the problem. He was very thorough explaining to me the problem and what was needed to resolve the issue. He worked quickly and efficiently. The problem was resolved and the unit has worked fine ever since.

Stovetop stopped working. The assigned company was very professional and on time.They were courteous and explained what the problem was. The solution to the problem was amicable and well explained as well. The settlement was fair. I have recommended your service to a neighbor.

Service for refrigerator - I am seriously and highly recommend Choice Home Warranty service if you are looking for home warranty. I had AHS for several years, but CHW is much better in terms of everything - fast service, cost for the service, membership fee, and what else. I am sure you will be happy with CHW.

As a realtor I have used the services of Choice Home Warranty for my clients when buying a property. DO NOT USE THEM. They are disorganized, not trusty and do not cover most of the regular issues that can happen in a house: AC leak. Really?? Placed a claim and had to call them almost at the 24 hr period to find out they did not cover my client's leak. Terrible service. WILL NEVER RECOMMEND THEM.

When I give them a call they are extremely quick to respond. You very shortly a service technician give me a call to schedule an appointment with me. Their service charge is one of the lowest I have found in the industry.

Super fast service. Very friendly. Choice Home Warranty assigned the service technician within minutes of my phone call. They were Great. The technician showed up on time and replaced the Garbage disposal. Very professional. Highly recommended. Two thumbs up. Very Happy.

Was contacted within the hour of filing service request for home inspection by HVAC tech. He came to my home that very day. Loved the fast and efficient service with Choice. Had Old Republic for 6 years on my home and found Choice a better value and quicker.

I contacted Choice Home Warranty re: a problem we were having with our air conditioning unit. They were prompt in referring us to a local Air Conditioning Company located in Tempe, Az. We had to wait for three days before they could arrive at our home because of heavy workload. Temperatures were in excess of 112 degrees daily. The company sent a very efficient tech to our house who diagnosed the problem immediately and took care of the situation. Very happy with the outcome.

I was very pleased about the prompt response to my need for a repairman (repair of washing machine). The fellow was prompt and to my delight the day before the 4th of July was wearing a patriotic t-shirt. We are waiting to have him come back with a new part which was ordered the same day as his call. I am pleased that my machine can be repaired and I do not have the expense of having to purchase a new appliance.

BE AWARE OF BIG CHEATERS, CHOICE HOME WARRANTY. This is the worst co. I was with American Home Shield for five years never had problem, but this co have been calling for two month with attractive offers. Finally I got contract with Choice Home. I got a problem with my Washing Machine. A technician came out after 4 days, diagnosed the problem and told me he has to get approval of the parts and he will call me back. He called me after few days and I was told that they denied the claim. I called the Choice warranty, they told me it's an existing issue. They can't do it. THAT IS THE WORST CO TO WORK WITH. They get customers by giving reductions on monthly fees and technician visit fee, but they are not taking care of claims. They are only interested to make a members list so they can sell the co on a big price. PLEASE BE CAREFUL OF THIS CO. THEY ARE BIG CHEATERS.

Have had this home warranty for 1 1/2 years. Each year our old AC needed Freon. The only good thing about them is a service provider usually can fix a problem within 24 hours. AC kept leaking Freon. We had that filled each spring. Had new leak in ceiling onto wood floors. We told them it wasn't a plumbing problem but AC. They said they did not cover any of the possible reasons for the leak. Due to disability reasons my husband and I are unable to climb into the attic. We had to call an independent service company. They said the coils were rusted, pan had water and leak and this had been a problem for quite some time, clogged drain, AC unit itself was dirty.

Fridge would not defrost. Contacted customer service, which was very friendly and concerned and quickly contacted us a repairman, who showed up as quick as he possibly could. He was very friendly and checked out our fridge, in a timely manner and soon knew exactly what was wrong. Ordered the part, and in a few days was as good as new.

Service company that was sent out showed up on time, completed the repair (garage door opener) and called me when repair was completed to let me know what work he had done. Very happy that this repair was covered as there are exclusions to covered items and repairs.

Excellent service and immediate results (claim for washer). I was anxious to see how good the service was. Very pleased. Repair company they sent out was very resourceful and knowledgeable. Will continue service and refer them in future for others to use as a home warranty service.

I called in (6am) as soon as we noticed there was a problem that our air conditioner was not cooling, I received a call from a repairman in less than 2 hours. Our central air unit was repaired before 11:00 am. Louisiana has hot summers that can be unbearable. Thank you Choice Home Warranty so much for the excellent service!!!

I filed a claim the morning of July 30 at 9:30 am. By 3:00 pm my air conditioner was repaired and cooling again. This was phenomenal service. I would recommend Choice Home Warranty to friends and family as I am very pleased with the service provided. THANK YOU for speedy service on a very hot/humid day!!!

Worst decision ever! I bought 3 year contract with them and every time a technician comes in they collect the 45 deductible and say the warranty company do not cover this. They did send me one check for $200 for microwave and $150 for my sprinkler. My AC was not covered. It was due to lighting. Thank God for my insurance company (AMERICAN RISK) they covered the AC. When I called to cancel they said "you paid 1050 for 3 year, your refund is $102. Because we paid you 350 for claims and every time we send a tech to your house we pay them 75." I told them "you charge me a deductible for 45. What is that" and the response was "it's different." All their technicians say they don't cover anything and then I had to pay from my pocket to fix things and then their tech would also claim.

Choice Home Warranty is the way to go for service and repair. I submitted a claim and received a call within 10 minutes to schedule the repair order. The repairman came out exactly the time specified and called to keep me updated on parts to be ordered.

Mohamad was very professional and did an excellent job. He covered his feet upon entering my home and had all supplies needed to fix the air gap hose. He was very personal. Mohamad was right on time as scheduled!!! Very good job if I ever have another plumbing problem I would request Mohamad.

Yuma Appliance fixed the LG washing machine and it runs great now. They responded to Choice Warranty requesting a local appliance company to take the job to fix the washing machine. They called and scheduled the washing machine appointment and were very courteous and punctual. Thank you Choice Warranty!

Access stopped working on Sunday. Called for service contractor, told would be there Monday between 8 and 12. Come 3 o'clock no contractor. Call customer service, said they would check then told me contractor too busy. Gave me another contractor who could not come till Friday between 1 and seven. Fri comes by 8 no contractor. Called them, said they work till midnight. My wife who has lung cancer and I stood up till 1AM. NO CONTACT OR call. Sat morning said they would again be there between 1 and 7. No contractor again showed. Tried calling. Mailbox full. Called customer service, said, "Find your own contractor. Pay him, do paperwork" and if it's a fair price I would get reimbursed within a month. This is a firm that boasts 24/7 service all repairs within 48 hrs. We are going on day nine and no contractor has yet to come. They got my money now they won't honor contract.

Choice Home Warranty is easy to use and has the best prices. They were also very responsive when we had a concern with the company that serviced our AC. I would definitely recommend Choice Home Warranty to anyone looking for a home warranty.

I just want everyone know I had the worst experience with CHOICE HOME WARRANTY. When my air condition broke, first they did not want to fix it because they said the motor blower broke because the housing, so called to cancel the warranty. The person I spoke to said, that was a mistake. I should and it will be cover. Then the technician came to fix it, he found out that the FAN BLOWER WAS BROKEN TOO. BUT CHOICE HOME WARRANTY, WILL NOT COVER IT because the motor broke first, and they only cover the first thing broken not the second one. They never mention that 3 year ago. They said everything is cover, so they misled me. I had to pay $313 for the fan blower. TODAY called to cancel this warranty. They are the worst, THE BEST TO GIVE EXCUSES.

Choice was great with the repair of my washing machine. Everything was done in a timely manner and the service tech was here on time and was very professional and knowledgeable. I would highly recommend and have recommended this service to my friends and family.

Choice Home Warranty denied a claim to repair or replace A/C unit last fall using the reason "improper maintenance or no maintenance performed". They came to this conclusion because the compressor ceased and stated that the only reason for this was due to improper maintenance (which is actually not true at all). First, regular annual check-up/maintenance was performed by one of the top 3 service providers in my area just 5 months earlier. The unit was 16 years old (installed in 2000) by our builder when our home was built.

The technician arrived at the job on time and did the work at a nice pace. He did a good job and was very courtesy. I appreciate the service I receive and I would recommend to a friend! He stated he would be there between one and three and he showed up at one which was very nice and I appreciate. Then he checked the machine out and said He was calling for an approval. Afterwards he installed in 15 mins. Thank you!

Vendor was very fast on responding and fixed my dryer next day. Great service. First time I had to use your service so I was pleasantly surprised on how fast the response was. Would happily refer you to all my friends. I liked the deductible as well.

Great service! Quick response, easy to claim and work done right! I had to file several claims in the last 3 months. Each time I had excellent service. One claim the service came out and I felt they weren't knowledge and Choice was quick to assign another service provider and they came out and fixed the issue!

Our microwave stopped heating. I initiated a claim online and received an email confirmation that I would be contacted shortly. Within 24 hours a technician was dispatched and our microwave is in good working order. I was extremely satisfied with the service I received.

All calls are answered promptly. The claim is assigned in less than two hours. A staff person will call and follow up to ensure the issue has been taken care of. A supervisor is always available should there be an escalation needed to address it with the vendor. I have had a very positive two year relationship with Choice Home Warranty. Excellent service.

I was very pleased with the quick response to my trouble call yesterday. The air conditioner wasn't working and it was getting quite warm in the house. They were able to locate the problem, were professional, and friendly. They certainly deserve "five stars" from me!

We have used our home warranty twice this year and the turn around is excellent. Professional services have been rendered in a timely fashion and Choice Home Warranty has not disappointed in responding to our concerns with impeccable customer service. Very Satisfied Customers!

I called Choice on Friday evening. The central air was not cooling the house. A technician was sent on Monday. There were no leaks but the freon was low. Choice refused to pay the claim even though the unit was always maintained. The technician didn't even enter my home to check on the condenser, etc. I was told I would need to pay for the freon. I agreed and the tech never showed up or returned my calls after collecting the 1st service fee. Stay away from Choice and E **.

I was very pleased with how Choice handled the claim. We had some challenges getting the right part for the air handler, and it took a few days to get them installed. That being said, the tech was very helpful.

I have had a home warranty for numerous years. I decided to switch to Choice Home Warranty about a year and half ago. I did not have any repairs the first year. Now I am into my second year and I called for service on my ice maker. I learned the ice maker was not covered. Shocked, I decided to read word for word their policy. Most of the refrigerator is listed as not covered; ice maker, waters lines, the walls, door seals, the freon, clogs, leaks and more. The main reason I purchase the policy was to cover the various A/C wall units on the property. Now I realize they don't cover them. The salesperson misled me. He was so high pressure and tried and tried to get me to sign up for three years. I was suspicious. I should have paid attention to my instincts. A good product does not need high pressure to sell.

Hot water heater - great service and very timely. Have told others about your company. Very happy with the service I have received. Third call for help. The people that came out were very knowledgeable of the work they were doing. They were very friendly and a lot of help to this senior lady.

Since I have had Choice Home Warranty, I have had 2 A/C problems. Each one would have cost me 8 hundred dollars or more. I am so happy I found them before my problems found me. Thanks also for your great and speedy customer service. The best home warranty company ever.

I purchased a home warranty for our new house in 2015. We have had problems with freon leaking from the unit for over a year and have had freon added several times. In May a technician stated our coil was bad and leaking and needed replacing. The coil was still under its initial warranty but cost of labor would have to be paid. Choice Home Warranty refuses to cover the cost of labor to replace our coil because they claim from looking at pictures I was required to send them, there was rust and corrosion on the coil and therefore, not covered, despite a technician stating on an invoice sent to them May 17, 2017 there was no rust or corrosion on the coil. They still refuse to pay so we are out $375.

Our Pool/Spa was not working. I call Choice Home Warranty to request service, they assigned a pool company to handle my claim, the pool company called me 45 minutes later to schedule my appointment. The technician came out the next day and had our Pool/Spa running in 30 minutes.

Choice Home Warranty was extremely efficient in getting a technician to my resident to get the job done. The home warranty consultant were really knowledgeable when it came to my issues with my garage door and were able to get me the service need to get the job done.

I was so happy with the service we received yesterday for our Garbage disposal. The company called to verify the best time for us to be home to look at our issue. The technician arrived on time the day of which was so important. The technician was so patient and took his time to make sure what the problem was and I couldn't believe how fast he was in replacing the broken part and then cleaned up after himself. You couldn't tell there was any work even done except now our garbage disposal works! Thank you so much for such an amazing experience.

The compressor went out on the A/C unit. They had some here by the next day. They are fast in customer service. They email me within an hour on the tech would be coming to service the problem. They have a fair prices as far as the monthly payment.

I have used two other warranty companies in the past. Choice Home Warranty has the best service call price. Within the last year, Choice Technicians have worked on my central air conditioner, garbage disposal and electrical system. Every technician did an excellent job and was very professional. Thank you Choice for saving me money!

Great service on our wash machine. Sears service tech was great repairman. The man was in clean clothes and his tools were clean. The man did not take any breaks nor did he fall asleep during his work. Sears did a great job.

We were very pleased with the service we received. I am so happy we purchased the warranty. I had begun to think I had wasted a lot of money on a service I probably would never use. I would recommend a home warranty to all homeowners.

Stove went out on Tuesday, repair called same day and repairman came next day. The stove could not be repaired so Choice Home Warranty paid me towards a new stove. I was very pleased with customer service and also the claims department. I would recommend Choice Home Warranty to my friends plus I will renew my service agreement at first of 2018 when it comes up for renewal.

Very satisfied with the service on our washing machine. Response time was within minutes. The tech was quick and knowledgeable. This time it was my error, something simple that I could have fixed, but at least the tech did not laugh at me. Thanks for the great service.

This my first claim with Choice Home Warranty. Action taken has been fast and accurate. Response to phone calls has been quick and correct. #1 Arizona Electric LLC is very efficient in their diagnosis. Explanations are precise, easily understood. I have been pleased with all the actions taken on this claim.

Chris was diligent with trying to schedule an appointment with my renters and he was professional and nice. Chris when he arrived at the home was professional and explained everything that was wrong and what he did to repair the issue. Customer service was prompt with dispatching my claim and took care to hurry my claim!

This is the 3rd time I have had to call in a claim with Choice Home Warranty. Every time I need a repair done, they come through. Unlike when I had AHS. AHS always blamed the problem on owner misuse of something else crazy. Love CHW. They are fair with their customers.

The service person that came to our home for the repair of our plumbing was great! He was pleasant, on time & did the repair well! We were happy with this event with Choice Home Warranty. Keith was the person that set up our contact with the service representative!

Very quick response time, no waiting, expert company assigned and problem fixed in a short time. Great service company, FLYNT was assigned. I was kept fully informed by all and fully satisfied with the result. Best experience with a warranty company ever.

The dryer was irreparable so CHW provided $300 towards buying a new dryer. No questions were asked. There was a continuous update provided by customer representative. The check was delivered in a timely manner. Very professional service. This was a commendable service.

My ac unit broke down in the beginning of summer in the heat of Las Vegas, Nevada. I called in my claim. I got a response within 24 hrs. Within 72 hrs I got a technician to come to my house and review my ac unit. When the ac red showed up he got straight to business. He figured out the problem. He did told me that he would get with CHW asap to get our ac fixed. The next day I got a call from CHW telling me that they were sending me a check to help me fix my ac unit. Thank you very much for all your help.

I made the claim online (very easy steps) and within 30 min. a service technician assigned and got email notification & a call from the technician and even received an email when the technician dispatched. My garbage disposal fixed like in 20 min.

Samsung top load clothes washer: The drum is very large and the spin cycle throws the wet clothes into an unbalanced state shutting down the system. The technician adjusted what he could, was punctual and pleasant. The fact that I pay $33/month and $45/visit is NOT a bargain.

My Choice Home service call referred me to a contractor the same day as my call. The contractor set up an appointment and arrived the next day on time. He had my problem fixed in under 30 minutes because he had the needed parts on the truck with him. He was courteous and knowledgeable and cleaned up after the work was completed.

My last experience was great. I was able to file the claim quickly and was kept in the loop throughout the whole process. It made a tough situation bearable. The contractor came out and fixed the pump within a week. I would definitely recommend this company to my friends.

The CHW team is OK as usual. The KCC Holdings Inc. DBA Link Mechanical Services (410-788-5465) is the second service company assigned to our case. It is a good company, coming on time and knowing what needs to fix. However, I have to pay about $500 for the service that CHW refused to cover.

Washing machine was not working. Called in the morning, had a technician out to my home that same day. Had to order new pump. When they receive new pump, they will call to come and replace. Customer service was very concerned with my problem. Would recommend Choice Home Warranty.

Mr. ** called me to let me know he ordered a part for the fan and should be here Thurs. My tenant was there, I did not meet him. I appreciated the call. He asked me about the $45 check. My tenant has the check, however customer service told me I would not be charged the $45, since I called Mr ** 3 times earlier and he never returned my calls. He said he was at a job and would call me later.

Prompt and professional. Have had several different home warranties, and CHOICE leads the way in value, service, and speed. Filed a claim online, and they worked with me when a tech was not available on their end to send over to fix my AC unit. I simply called my local handyman, and everything was set, and was reimbursed for the repair. Fast, and easy.

My AC Fan stopped working. Choice helped me to assign an AC Technician and get my AC Fan fixed. The AC Technician came the next day and fixed my AC Fan. The AC Technician did a good job and was prompt and professional. Choice has a good list of AC Service companies as their preferred vendors.

The representative that I talked to today was very professional, knowledgeable and worked to satisfy me and address all my concerns. The rep treated me fairly and with empathy for my recent problems with my claim. She did her best to make me a happy customer.

My first claim for the garbage disposal was seamless. The call to the claim center was answered within a few minutes. The representative was courteous and an email followed shortly with the contact number for the repair service. Once I called the repair service to schedule the service, they actually showed up the same day. It was determined that a new disposal was needed and the new disposal was installed the next day.

This was my first experience with Choice Warranty. I was impressed by the immediate assistance and resolution to my claim. Timeliness of service and assistance I received was exceptional compared to my previous home warranty company. I'm glad I made the switch. I wish I was aware of them from the beginning since I had home warranty coverage for a few years already. Thank you.

On-time, technician showed up for repairing the oven stove cooktop. Excellent service. Doesn't have to follow up on the appointment day or time. Response was quick and timely. Analyzed the problem and ordered the replacement or defective part immediately. Can't ask for better service.

I purchased six years policy (payment for 5 years but one year free) which is the biggest mistake I made by paying for 5 years. (I bought, 5 years policy, Of course, because of high pitched, very hot sales preaching). This company did not cover any warranty on my Home water heater, air condition repair or any other repair. Everything goes into exclusion: Their exclusion list is very long which you can read on. Basically, Choice Home Warranty did not cover anything for me. On the top, when I canceled policy, they charged me more than 50% of policy. Customer service is very poor. Technician comes from repair company had very poor knowledge about repair service.

The control office of 495 Garage Door called us within an hour of submitting the request, and scheduled for the next day. The next day, the technicians came out and quickly repaired the opener. We have had no problems with the door since.

On 1J a repair man came out and said my control panel was out and CHW ordered the part and we never heard from the repair man, we called and called no answer. CHW called another company on 23 of July and he came by the next Monday. He disassembled the dishwasher and ran a test only to find out the panel was good but one of the lines were blocked, he vacuumed out the line and the problem was solved.

First time to use the home warranty. I call them on a Saturday morning because my refrigerator stop working, they told me that a technician is going to call me back in 24 hours to schedule an appointment but nobody call or email me back. I end up paying another company to fix my refrigerator. And on top of that the call every day to see if I want to renew the policy even when they never help me solve my problem.

Everything was taken care professionally and quickly. The people at Choice were very responsive and I was glad that I was able to file a claim late on a Saturday night and then the repair people took care of it as quickly as possible.

My hot water tank failed and even though the policy did not cover it, CHW gave me a courtesy credit of $100.00. The entire process was timely and friendly. And, although I was not technically covered, the $100 offset my replacement cost.

I had an issue that needed a professional electrician to evaluate and repair. The gentleman that was hired to do the job did an excellent job. He was on time, accurate in his assessment, and performed his duties very well. He assured me that his work was warranted for one full year. He wasn't pushy, aggressive, or tried to upsell any service. I am very pleased with my first Choice Experience. I hope the rest, if any, are as positive.

Technician came within few days - ordered a part needed, however, part was out of stock, took sometime but essentially they determine that the machine should be replaced. They paid the appropriate amount for the replacement of the new machine. Overall, very good experience - took a bit longer because of out of stock item but eventually it was done in perfect manner!

AC unit went out Saturday so we called for CHW for service. Customer service folks were very polite, professional and seemed genuinely concerned about issue. The HVAC provider called and explained the cost if they came out on the weekend. He said we would have to pay up front but he would get approval for work on Monday and Choice would reimburse us. My wife and I opted to wait until Monday to have the repair done. RHR the AC company was on time, diagnosed the problem and fixed it in 45 minutes. Best service from a warranty company and their contractors we have had. Glad my Dad told me and my 2 brothers to drop AHS and get Choice Home Warranty.

Advanced was friendly, professional and fast. Will use them as my primary Plumber. They diagnosed the problem (Leaky Tub), gave me options and corrected the issue in a neat and timely manner. I would highly recommend Advanced Plumbing to my friends and family.

My home central a/c stop cooling around June 12, 2017 and I called customer service with Choice and reported the problem and filed a claim. The customer service rep was cordial and a technician responded in 48 hours to diagnosis the problem and fixed it within a week.

My AC went out and since I live in AZ I needed it fixed right away. The temperatures were climbing and inside my house was getting hotter. They sent out the order but because it was on a Sunday, no one was answering so the nice person at CHW told me I could get my own service person and CHW would reimburse me if the fix was something that they do. The work was done and my reimbursement is on its way. So very accommodating in such an awful situation. Thanks!

I have no complaints at all. Everything was handled quickly and efficiently. I am still waiting for the part to come in but I'm assuming there will be no problems. Technician was prompt, very customer service oriented and arrived when he said he would.

Clogged shower drain. The plumber was on time and knew his trade. He was able to explain WHAT THE PROBLEM WAS and do the repairs to my satisfaction. He explained how the pipes run under the house and where the clog would be according to the drains that were involved in the stoppage of water at the time.

Our A/C went out and we called to get it repaired. The mechanic came out and said the air coil inside the furnace had rusted and cracked over the years of it cooling and heating. Unfortunately Choice Home Warranty did not cover rusted components and we had to cover the cost ourselves but they did give us $300 dollars toward the cost to fix it. Overall the customer service was great but disappointed it didn't cover something that was out of our control and should have been covered since it was an internal part of the system.

I submitted my claim late Thursday evening and by 7:30am Friday morning, the contracted plumber had reached out to me to schedule an appointment. I was able to get an early appointment on Monday. The technician was prompt, polite and efficient.

I am very pleased with the service that I recently received. I put my service request in online and was contacted the next morning by the vendor. On the Spot Air in Las Vegas. They came out the next morning, found the problem, replaced the motor in less than an hour. They were courteous, prompt and informative. Thank you for great service!

I had an issue with my refrigerator. Choice Home Warranty was quick to assign a technician for my repair. I have experienced nothing but excellent service. They are the best home warranty company I have had so far. I like them a lot. Great job!!

My AC went out in 120 degree temps on the weekend. I filed claim online on Sunday morning and got a call back Sunday afternoon with a tech's phone #. I called tech on Sunday evening and he came out at 10am Monday and my AC was blowing cold again by noon. Mind you the majority of AC companies were backed up for 48 hours or more during this extreme heat wave. Thanks so much.

Choice Home Warranty is having excellent response time and their service providers are also very prompt and reliable. I had two claims in last one year and for both claims the issue was fixed within 24 hours. I would recommend Choice Home Warranty to everyone.

After a long hot day of baseball we came home to a hot house on a Friday night. I called Choice Home Warranty and was able to speak with a live person at 8pm on a Friday night. At 8am on Saturday I received a call with the name and number of the contractor. I switched from another warranty company and have been extremely impressed with Choice Home Warranty's service.

The service professional came on time and handled the repair quickly. The service I have received from CHW has been excellent. I have recommended this company to family and friends. I can't believe how fast the service man came, I did not have to wait weeks.

The process was pretty easy. The first time I called there was a message saying that there would be a wait, but I could enter a claim from the website. I couldn't find the page to enter a claim on the website, so I called back and the wait was very short (maybe 30 seconds). Staff on the phone was friendly and helpful. Technician who came to the house was professional and quick. My AC is back up and running. The customer service rating is only 4 stars due to not having the online claim form easy to find.

The leak occurred in the 3rd floor bathroom. I called Choice immediately, at 7 pm on a Thursday. A Plumber contacted me at 9:06 am Friday and arrived at my house at 10:30 am... That is very fast service. He was very professional and finished by 11:30. Great job Choice! No more water damaging my house!

Leaking disposal: Our claim was called in to KnoxHiggins Plumbing. The tech promptly called us, gave us a time and he was out promptly. Gave us a time window and arrived within that window. He was prompt, courteous and professional. I would recommend this company in a heartbeat. If I didn't have this home warranty and knew about this company, they would be the company I would call, no doubts about it. Very, very happy with the outcome.

What peace of mind it brings to have a home warranty for the little annoyances of a malfunction of an appliance or other home repair needs. In particular, in my case, yesterday--for my air conditioner to go out on the warmest day of the year so far. My service technician was thorough and completed the repair in a short amount of time. He even gave me great wisdom for maintaining my a/c. Thanks for a great experience!

Boss Plumbing replaced my garbage disposal and billed me a $60 service charge instead of $45 which I paid. Technician said Choice Home Warranty said it was $60 and told me that "I will call you tomorrow to collect $15 more. I called you and you straighten them out, thank you very much." They have horrible reviews and charging more than they suppose to. I will not want to deal with them if I need plumbing.

I had a fridge problem with an older fridge in the garage. The tech showed up in a timely fashion. He examined the fridge and explained the problem to my wife, who was waiting for him, and she had a tight schedule.

The repairmen were courteous and knowledgeable. They answered all my questions and fix the problem (air conditioning unit). They called 30 minutes prior to arrival and they were there in 20 minutes. Choice Home Warranty is a ten (10) in my book. And I will refer them to my family and friends.

Write on Choice Warranty and they delete your complaint. This is the second complaint I wrote. I wrote a story of the horror I have gone thru with CHOICE WARRANTY COMPANY. Three homes and three policies. Cover nothing at all... Son's, Daughter and my home. Interesting Posted the issues and it never showed on this complaint line. There is only one other complaint like mine. Interesting. All others are 4 stars.

The panel for our stove stopped working and I could not use the oven. I called CW and was told a technician would be out the following day. Later that afternoon Better Homes Appliance Services called me and an appointment was set up for the following day. The tech was prompt, clean and fixed the problem quickly.

David from AZ. Maintenance Svc. was very friendly and knowledgeable. He stopped by and check everything out with the refrigerator and said he needed to order a part. He stated he will be back on 6/28/17 to complete the service.

We requested service of an electrician. Customer service was fast and accurate, no long wait/hold times. I like receiving emails immediately with my repair request and confirmation that the job has been dispatched. The electrician himself was very knowledgeable and on time.

Thank you for an excellent and timely plumbing service. The customer service was ok but could have been better. The agent was not following what I was trying to say. I had already called the customer service number and she was providing it back to me to call. What a bummer! But the plumber on service call was excellent and fixed the toilet problem very well. The CHOICE warranty also remembered to credit my account from a previous call which was a repeat on a service that had not resolved the problem. Thank you for your prompt service. Please keep up the good work of placing customer first.

You guys were very quick to assign my claim to a vendor. I called at around 1:30pm and made my claim, and within an hour I received a call saying my claim had been assigned to a vendor and to call that particular vendor. I called the vendor right away and they had all my information and had a tech out to me the next morning.

My Air conditioner was bad. I filed a claim online and they had a technician come out here the next day to fix it. The technician arrived earlier than scheduled and he was very pleasant and professional and fixed the air conditioner within 15 minutes. Great services I will say.

Cecil from Mojave Air Conditioning came this morning and straightened out the mess that a previous company that Choice sent out a few days before (unnamed) had left. Cecil was here about 1 hour and did an A-1 job. He explained everything he was doing to our satisfaction and even cleaned up the mess that was left behind from the previous (serviceman?), such as smudge marks on the ceiling vent. I would very highly recommend Cecil and Mojave for anyone who needs air conditioning work done.

Initial call center person only wanted to deny my claim. Did not want to hear what problem was. After I had a chance to advise it was not the ice maker, they declined the repair because I was 3 days past the start of my coverage. Because I was actually qualified they decided to claim the problem started before my policy was eligible. Did not matter that my policy started 60 days ago. I qualified for immediate coverage as I had a previous home warranty company. The call center people screamed at me. Yelled over me and would not listen. They were only interested in denying my claim. When I called to cancel my coverage they called me a liar without saying it. When I quoted their rules they did not want to listen. My repair was denied because a fan stopped working. The failure started before my coverage started. Isn't everything mechanical starting to break down the day it starts?

I purchased this home warranty 1 year ago. My heating and air unit was in working order at the time I took the warranty out. Last week, we called to have the unit repaired and was told the A coil was leaking and unrepairable. According to Choice the claim was denied because there was rust on the coil. Water runs through the A coil so of course it would be subject to rust. So what good is the warranty. We made a complaint to the Better Business Bureau and was told they receive complaints against this company all the time.

At first when I found out my AC was not cooling I was very unhappy and thought I would have to wait a while to get it fixed. The group that was assigned my claim returned my call same day and scheduled to have someone out as soon as it was possible for me. They worked with my schedule to make sure I would be able to be there so I could get any questions I had answered. The service professional that was sent out figured out what my issue was and was able to get it fixed quickly. He also took the time to give me suggestions on how to make sure this did not happen again and what I could try if it did happen. Thanks for the fast service!

Pool/spa pump motor quit working around 9:30 AM - after calling Choice Home Warranty, tech from Amici Pools showed up within 2-1/2 hours to confirm pump motor failure and inform me the pump motor would be replaced as soon as possible so the pool/spa water would stay clean.

Rooter Man cleared the plugged drain. He was extremely professional and yet very personable. Was at my house quickly and had my drain working in very short time. Cannot say enough good things about Choice Home Warranty and their choice of professionals to send on calls.

Very pleased with all interaction with all parties to correct my claim. Not a problem with any parties! I would and will recommend Choice Home Warranty to family and friends. Speedy service from start to finish. Technical service was spot on!

NEVER SUBSCRIBE WITH CHOICE HOME WARRANTY!!! My AC unit stopped working, I filed a claim with Choice Home Warranty and then Choice technician came to address the issue. He said compressor is bad and need to be replaced. He called Choice and got approval to replace compressor, He did mention to Choice people about breakdown of estimates for replacing a compressor. Next day he called us back and said he got approval, he will procure the unit in a day and replace my AC compressor.

The touch pad control panel on our dishwasher wasn't operating properly. When trying to key in the Heavy Wash setting it wouldn't allow such a selection. I submitted a claim via the online process late in the afternoon of Friday the 16th of June. Within 2 minutes I received a confirmation of receipt of my claim and that provided my claim number and how to reach out to them should I have a need. Approximately one hour later I received a 2nd email that provided me with the name of the Service Company along with their contact phone number that would be responsible for the repairs necessary. The company that was assigned to our claim was Home Tech Appliances. Within a half hour Home Tech Appliances had reached out to me and scheduled an appointment for the following Tuesday. I found that to be acceptable since it was late on Friday that he received the job assignment.

We have been in our house a little less than a month when one of the springs on our garage door broke late in the day. We determined it was covered under our Choice Home Warranty and called them. They contacted Overhead Door Pros (not to be confused with Overhead Door) and they replaced both springs, in record time, the next day. We paid only the $65.00 trip charge. What a relief!!!

Choice responded very fast and had my Air working in about an hour after I called. It was over 100 degrees outside and it was getting hot in the house very fast. They helped me out of a bad situation.

All the way from initial contact through the service technician arriving at my home was very professional and everyone was interested in solving my problem. I am awaiting parts now but suspect they will be in shortly and I will continue to get the level of service I was provided. Very happy with the service and the technicians.

Our 15 year plus KitchenAid dishwasher finally gave up the fight and we notified CHW through the website. Got a confirmation email and the next day a call from the service tech. Luckily it was the same one we have had before and he diagnosed the issue and submitted the claim to CHW in 30 minutes. (Note: we have had issues with poor contractors in the past that mis-diagnosed the issues). Anyway due to the age of the unit CHW opted to not repair the dishwasher and offered us a buyout. Surprisingly it was a pretty fair offer. In the past we have had major disconnects with the offer and real replacement costs (like a $400 offer for a $2300 range). But this time all went well. Still have to wait 30 days for a check, which I think could be quicker, but I am satisfied.

We were having problems with our upstairs AC not cooling as quickly as we would have liked. We submitted a claim to Choice Home Warranty, received a call that day from the tech, and a tech was out the next day to work on fixing our problem. Quick and easy.

Refrigerator - This was my first call after I bought home coverage from Choice Home Warranty and the person came on time, explain the cause of leaking water and not making ice. It was very helpful, even the customer service lady was very nice, answer the call right away and guide me the next step. Thanks you all.

Choice comes through again. I'm always happy with the speed of the contracted company, and the 45-dollar fee is the lowest I have seen. Choice is the way to go without a doubt. Thanks again. I have no plans on leaving Choice Warranty. They are the best.

The switch on the wall in the kitchen and the outlet in the bedroom were not working and the repairman came and fixed it. I am very happy with the service (Electric work) I did get from Contact Plus and I would use him again.

I purchased a home warranty only a couple of months ago in full and this company has hired the worst possible companies to do its work. I had a hot water heater issue and they sent one company out to fix it but instead caused a gas leak which was dangerous and deadly! I had the gas company out and we found it to be from the plumber CHOICE hired who left something not tightly closed. Then another issue was the pressure in the tank caused it to leak and the company they called out tells them that they had to do a gas pressure test and wanted to charge me $500 to do this test before they can figure out the problem. I informed CHOICE that the gas man was just out a few days prior to test the lines to find the leak and the lines were fine. They would not do anything to help resolve this issue. But I still had to pay twice for a plumber to come out and look at my machine.

The service I get from CHW is always good. But the company sent to repair my AC, not so good. First I had the issue with when they would come out, but y'all fixed that. The air is cooling the house but not like before, but the thing that really irritated me was the fact they charged me an extra 3 percent because I didn't pay with cash. I will not want them to come to residence to repair anything again.

My garbage disposal wasn't working, therefore my dishwasher wouldn't drain. Called the claims service and my claim was handled quickly. The plumber did an excellent job, every promise made was kept and I'm very happy with my first claim with Choice Home Warranty.

Called about the problem and rec'd reply about a Tech within 2 Hrs. Plumber contacted me and within 8 hours the problem was fixed. He did an excellent job and would tell my friends about him and also how great Choice Home Warranty is in providing excellent people to do their work. This plan is well worth having.

Installation services, inc ** tech Joe **, courteous, knowledgeable, wonderful employee, prompt, efficient and told me how to keep garage door lubed. The office personnel were also very courteous and efficient. Called Tuesday and was scheduled service. Call Wednesday. Joe ** called and told me he was on his way and was very prompt.

Prompt. On time service tech. Tech informed me of problem and stated Choice would get back to me within 24-48 hours on outcome. True to word. Unable to repair (Washing machine) so Choice has submitted for practical cost of replacement. Any claim has been serviced promptly.

I was very impressed with the quick turnaround when I ordered a service call on-line. I was called within 10 minutes of the claim and the technician came out the next day to fix an AC issue. Thank you!

I called and received service the same day. Technician was polite and got the job done. He rodded out the shower drain. The drain had been clearer a month earlier but it did hold up, this time I believe we have our problem solved. It was a good experience.

I am very please with the prompt service. My claim was submitted and within 24 hours technician arrived and serviced my AC unit. The technician determined the problem and repaired within 20 minutes. AC began cooling within normal capacity again.

In general, I am happy with CHW. I find it difficult to reach anyone on the phone quickly; sometimes having to call 3 times. Recently, I used my own contractor and was not very happy with the amount I was reimbursed. It was not realistic.

After talking with Louis of the CHW Complaint Resolution team, he promised that a certified technician would contact me within 24 hours to discuss why CHW believes my air conditioner could NOT have failed due to "normal wear and tear". Louis promised to do this because he is not a certified technician and could not understand that if the bearings in a rotating piece of electronic equipment (like the motor that runs my AC compressor) usually fails due to the bearings wearing out causing the motor to heat up and ruin the electric windings of the motor. He promised that a certified technician would contact me to explain why this COULD NOT happen to a 20+ year old AC compressor. It has been more than 24 hours... no one has contacted me!!! ANOTHER BROKEN PROMISE... JUST LIKE THEIR HOME WARRANTY CONTRACTS.

I just pass waiting period 2 weeks then I found A/C keep running and never reach to the 78 degree as I set up. Choice send someone next day noon time immediately. Response very fast, Very friendly worker and looks knowledgeable. The worker check inside outside several time and make judgement to fix the problem. So far still working very good.

Technician made an appointment to come the day after I called. In this area most HVAC units seem to go out at the beginning of summer. Never expected a tech to respond and come to fix the problem so quickly. He was extremely professional. He explained what was wrong and what it would take to solve the problem. He called back to make sure everything was working fine.

AC would not cool. Vendor repaired 2 leaks. Home Warranty would not pay for Freon which was about half of the bill. Since the Freon got lost because of the leak it sure looks to me like it should be covered to get the system back to where it was.

Clogged kitchen sink - Husband tried to snake the clog and wasn't able to clear it. Called Choice Home Warranty and the clog was fixed in 24 hours. Great. Fast customer service. I will recommend Choice Home Warranty to a friend.

I've had Choice for about a year and have submitted two claims. Both were handled extremely expeditiously by Choice and the selected contractors, both of whom provided excellent service (the second is actually still in progress with a delay due to my schedule and weather but the contractor came when promised and has been appropriately communicative and I am confident of a positive result once the repair is finely completed). Would definitely recommend.

I called about a toilet leaking. They called me back right away. I had someone out to checkout the problem the same day. The person contacted Choice Home Warranty about repair cost. Once it was approved the toilet was fixed. It all took just a few days to resolve. Toilet has not leaked since.

I requested to fix my garbage disposal which was broken. It took a week to fix it. The vendor was away from town and after back, he came and fixed it. It took 30-45 minutes to fix. The Choice Home Warranty was following throughout about the progress.

My toilet kept running water from the tank and I called Choice Warranty and they sent someone that same afternoon and he fixed it by replacing the flapper. I only had to paid the service charge and did not have to wait until the next day. Was very happy with the service.

The technician called me and arranged a convenient time to come to my home and fix the issue. The technician was courteous and was able to fix my issue in the first visit itself. It is always good to know that there is a service like this when in times of need.

Our washer would not start and go through the cycles because of its inability to balance the clothes distribution even for a small load. We called Choice Home Warranty. Within the same day they assigned Ramson Appliance Repair who came the next day and diagnosed the problem as bad transmission. They ordered the part after getting a quick OK from CHW. Next we got a call from Ramson saying that the part has arrived and they were ready to come and replace the transmission. The very next day the washer got repaired. We were very pleased with the speed with which CHW took action and got the job done. We used to have the warranty with the nation's numbers one insurer. Have to say CHW is competing effectively but giving excellent service at a much lower cost.

The technician, Michael **, contacted me before I had a chance to contact him. I was impressed. He did a superb job in repairing the toilet. He was on time and quickly assessed and fixed the problem. I would recommend him to a friend. I was very pleased!

This company is completely bogus. Have filed 2 claims neither were approved. Last was ac compressor that failed. According to tech it was just normal wear and tear but Choice made up a story saying it was a wiring short which caused compressor to overheat which was complete lie. I informed the rep from Choice that was not the case. She basically said she didn't care that this claim was not going further. When I requested that a tech come take the compressor apart to show me the shorted wires she refused. She was a complete **. I also told her to cancel my policy. She said she would transfer me. I remained on hold for over 5 min and hung up.

I was very pleased with the how my claim was handled. I called because my A/C wasn't working. They called me back with a company to call and my work order number. The company was great and fixed my A/C quickly. My A/C was fixed quickly. This company is awesome!

Choice Home Warranty (CHW) refused to repair a leak in my upstairs bathroom on 5/31/17 unless I paid for putting a hole in my ceiling downstairs for the plumber to verify cause of leak. It cost me $200.00 for the hole, $45.00 for the call, and $175.00 to repair the ceiling. CHW paid $135.00 to replace the wax ring. Then after having my air conditioner cleaned and serviced on 6/13/17, the technician stated he thought I had a Freon leak due to possibly a insufficient valve. I filed a claim with CHW and they sent a technician to assess. Their technician stated I had a restricted evaporative coil. CHW denied that claim for repair stating it was a maintenance issue. I appealed that denial. Although they continued to state it was a maintenance issue, they were unable to inform me of what I should have done.

My experience with Choice Home Warranty was great. I got the same day appointment for the A/C repair which saved us from Florida's 90 degrees heat. The issue was with outside unit capacitor. Technician fixed the problem in less than an hour. I would recommend.

The plumber told me that needed to replace my bathroom faucet. I had another plumber to look at the same faucet. He showed me how the hot water spout can be loosened, re-tightened, and the same faucet works fine. No need to replace the faucet. This cost me an additional $65.00. Regarding my home A/C, the HVAC person told me that my unit was low on Freon. He charged me $305.00 to recharge my A/C unit. I am paralyzed from the waist down and I must able trust the people you recommend. The last 2 people you recommended did not work well.

My air conditioning unit was not cooling. I called it in to Choice Home Warranty and a tech. came out the next day. The tech. checked my unit. I was surprised he had the needed part to repair it right then. The problem was fixed in about 30 min. and I had cool air again.

I called in about my refrigerator not working on a Friday morning. A technician called me less than an hour later and was at my home shortly thereafter. He checked out the unit, replaced a part, and the unit has worked fine since. Very satisfied with the speed of the service and professionalism of the technician.

I simply went to their website to check out what they had to offer. I have now received no less than 15 calls in the last week from them calling. They actually called my work as well. I wouldn't recommend any company that does this.

We needed a plumber for our kitchen, called customer service, phone answered quickly and plumber dispatched the next day. Unbelievable, thanks. Kitchen sink fixed. With wife away and Dad home with 3 small kids, it was a lifesaver. Thank you.

Great service from start to finish!! The customer service person from Choice and the tech that came out were polite and explained everything to me. My outside A/C unit was not coming on but the tech was able to fix the problem. I have recommended you to anyone that listens!

I am very pleased with the work that was done. It turned out to be a fan motor. As soon as they got the approval the work was done within hours. Very happy. House was heating up. Thank you a/c pros & CHW.

My experience with the technicians that have come out to service our appliances has been very good. They recognize the problem, called the company and let us know what to expect and did not drag around. We would recommend Choice Home Warranty to all of our family and friends.

I called on Friday morning for a repairman to look at the Air Conditioning unit. By 3pm on Friday afternoon, the unit had been repaired. I really wasn't expecting anyone to even call me back until Monday. Very pleased with the prompt service received.

I made the call to report a claim, and within 24 hours a service tech was calling to schedule a time to come to my home, and was there on time and the service was completed without any problems. Initially I was not sure if purchasing this service was a good idea but I am really glad that I did. I think that it has taking a lot of stress off of me.

I have had Choice Home Warranty for about 3 years and for the most part, I have found the service and responsiveness to be excellent. I have had other warranty companies in the past and this is by far the best out there.

I was very please in the timely manner that my a/c problem was addressed. A technician came out and repaired the a/c as well as possible for ordering the parts he had to order. I was happy with copay and not the total cost that I would have otherwise had to pay. Thank you.

I am very pleased with the service. Whenever I make a service request, I always get a quick response. Thus far, I have been pleased with the way the technicians handle their job. They have been very helpful in explaining the problem and how the are going to fix it, and it is done in a timely manner.