Choice Home Warranty Reviews

I had no trouble getting in touch with CHOICE to file a claim, which I really appreciated. Wasn't that easy with my old warranty company. The young couple that came to fix my AC Unit, were really good, kind and through. I would have them come anytime. Thank you very much.

The technician was prompt and efficient. He thoroughly explained the source of my problem and quickly eased any fears I may have had. This was not the first time this company (Harris Plumbing and Drain Care) came to my home and I would HIGHLY recommend them. CHW is one of the BEST decisions I could have made when purchasing a home warranty protection plan.

The technician was great. The issue is not resolved because he had to call Choice for a cost authorization, which should have been 20 minutes, but wasn't. He left so I have to make another service appointment for next week (7/22). Choice didn't provide that work cost authorization until 3 hours later.

Gentleman was informative and helped to save me some money on my final choice. He was both kind and patient with me. He made me feel assured that I had made the right decision to come with this company. He saved me both time and money and I had a good experience with him.

I own a home and being disabled, I needed peace of mind knowing that there was a single number I could call for any necessary repairs. The idea was appealing as it would help offset potential unexpected costs.

Hands down, Leigh from Gizmos Appliance repair is the best service tech I've ever dealt with. We were lucky enough to get him when our washer broke so I requested him when our dryer broke and he continues to impress. Arrived early and came with parts in hand to make it a one-call fix. Couldn't be happier.

I called in to Choice Home Warranty to get the details on a quote for coverage on our home. Greg H. answered all of my questions and was extremely courteous and helpful. He also saved us money by giving us additional options. I am confident we will be a satisfied customer for years to come.

I went with Choice Home Warranty because our daughter lived in a different location from us, and we wanted to ensure she had help with home repairs without our direct involvement. Along the way, a salesperson convinced me to extend the coverage to our house and another daughter's home too. I've been with Choice Home Warranty for several years. My current plan, lasting until 2026, followed a previous one which was about two years long.

I'm pleased with the service facility for adjusting their schedule to accommodate me. Still waiting for feedback from Choice to approve what and when the repairs would be done. The service company worked faster than Choice. They’re usually much faster in getting back with their clients. Hopefully I will hear from them today so we can get the ball rolling into one direction or another. Thanks so much for the questionnaire service. The more feedback the better so the company understands what's happening with their clients moving forward.

Anthony ** was most helpful in answering my questions. Liked the coverage from Choice. Choice Home Warranty offers a total plan with good coverage for the home. This is very important for retired people on fixed income. Hopefully I will not have to use Choice Home Warranty but I like the thought of having someone I can depend on that they will be there when I have a problem. AFTER ALL THAT IS WHAT WARRANTY MEANS - I WILL BE THERE WHEN YOU NEED ME!!

I highly recommend Choice Warranty. I have dealt with many other warranty providers in the past and Choice Home Warranty has been amazing at all levels. Thank you for taking what could be hard time for a homeowner and making it smooth and stress free, I recommend Choice Home Warranty to all my peers.

I found Choice Home Warranty online and over the past two years since I got them, my experiences have been mostly neutral, as I haven't required significant assistance from them often. I've filed a couple of claims, yet none required substantial funds from the warranty company. In the instance involving an AC unit, the issue was resolved under their basic service fee fund, with no extra expenses from their side.

My sister in Florida had Choice Home Warranty and recommended them to me. Having been with Choice for about a year and a half, I've had no significant issues with their customer service. Every time a technician was sent out, the service was generally proficient.

I've been with Choice Home Warranty for over five years, and I can confidently say my experience has been consistently positive. Their customer service has been nothing short of excellent, as they have efficiently addressed any issues I encountered. The technicians they sent were always professional and polite, making the entire process smooth and pleasant. Everything about my interactions felt just perfect. They were very professional and polite. Based on my experiences, I'd highly recommend Choice to others.

I've had Choice Home Warranty for about six years now, and they charge a lot. I currently hold two accounts with them. I paid one policy in advance about three years, and I pay $58 a month for the other one, which is a lot. When I first took on the warranty, there was a promise that, as a senior citizen, I'd be charged $45 for life. However, that amount has increased to $85 for one policy and $65 for the other, which feels unfair compared to original expectations. In a past interaction, I was told that nobody was coming to my house for $45. That was a couple of years ago.

The technician was fantastic, but it took a long time to get him. The work was performed very quickly and efficiently. The technician was here on time as promised. We have cool air now in my home. I will contact the company directly to perform the routine maintenance for the portion of my claim that was denied.

My AC went out and I was assigned Julio with Stone Cold Systems. He came out and was quick to diagnose my issues, recommend the needed parts, coordinate approvals from my warranty company, make the repairs and get it all done in less than 2 hours. He was friendly, knowledgeable and had great customer service. I highly recommend him and his company for future AC service needs.

Most affordable Home Warranty company. I love the fact that you can purchase multiple years of coverage. When you file a claim they get back to you within 24 hours. They have a very reasonable service fee compared to another company that I perviously used. I would highly recommend Choice Home Warranty to my friends and family. If you have any issues or problems filing a claim online you can contact them and get the claim filed.

Technician found the problem of why the dryer wouldn't turn off, a stuck relay, and tapped it, causing the dryer to resume normal use. He ordered a new control board and will install it later! The technician was very polite and courteous and knowledgeable in the workings of the dryer.

Very satisfied with the Professional Plumber who serviced the call. However, very disappointed with “Choice Home Warranty” who denied my Claim based on the Kitchen Drain Blockage not falling within “Normal Wear & Tear”. WOW, the Drain was Blocked and needed clearing. Now, I’m out the $100 Deductible and still have to arrange for a Plumber to unblock the Drain line. #BuyerBeware

I’m very happy with the service. The technician that came out was a wonderful guy. Very friendly and knowledgeable. He resolved the issue quickly. I feel very confident having Choice Warranty when something breaks. I don’t get nervous. I just file a claim and away those troubles down the drain.

Mustafa did an outstanding job! When he determined the issue, he told me he would return in a few hours with the needed parts so that I would not have to wait another day for my freezer to be repaired. He was prompt, professional, and thorough. I recommend Mustafa with no reservations.

Faucets will not turn off water going into washing machine. Installer for new Washing machine says the faucets are frozen and may need replacing. Need to close them to put in new washer. We decided to buy new washer instead of having the old one repaired. I am surprised you can not get a plumber to our house before Monday!

Jason was prompt, courteous, professional, knowledgeable, great attitude, respectful, caring, just all around wonderful. He installed the water 💧 heater in excellent time about 20 minutes. Thank you CHW for having wonderful people ❤️ to work with you. Keep up the great work. I'm going to refer my friend to CHW if they need a home warranty company.

The ac technician was very knowledgeable and explained everything he saw was wrong with our unit. He also told us about his report to CHW and that the problem was not covered by our warranty. We approved the work he recommended and he completed the maintenance. AC is running great.

They are unprofessional and illogical, one of my water pipes in the basement was worn out and corroded and water pressure snapped it and it damaged the other side of the pipe as well. It caused a big leak in the basement. I called them for the repair they came up with the conclusion we don't cover this because it is a physical damage, and we only cover normal wear and tear. So, I called them again to re consider the claim because corrosion is a normal wear yet the lady at first told me the same story again they don't want to cover it because it is physical damage not normal wear and tear and also added, we don't cover well. Then I replied it is not well it is the pipe, and it is part of plumbing, but she rejected anyway.

The company that was sent did an excellent job, very professional, knowledgeable and capable. A+ HVAC and PLUMBING LLC here in Pittsburgh is highly recommended and would use them again if the situation arose. This company came out on a Saturday afternoon and completed the task to our satisfaction. nothing more to say - highly recommended.

The technician today took care of my claim for toilet leaking. The technician advised that the screw that fell out from the tank was causing the leak. Technician fixed the tank, which was crooked also. Looks great. No more leak. I also mentioned to the technician that the sink in that area needed a sink stopper to pass my selling inspection. Well they went ahead and placed the sink with stopper. I'm very appreciative of their work and expertise. Thank you Choice Warranty. And yes I would refer this company to my friends.

Absolute worst from start to finish. They deny valid claims stating "preexisting condition." When they actually decide to pay a claim, it is far less than market value and does not cover the actual appliance/system. They provide ABSOLUTELY NO LATITUDE with plumbing emergencies requiring immediate repair. Customer service seems to have as a goal to explain why claims are denied as opposed to actually helping paying human beings.

Plumber they sent was excellent but when I made the phone call for the complaint, it is a foreign answering service. Several times I told them that I had a problem with the upstairs and lower level bathtubs. This delayed us over an hour once he came to the house. They stated they only had one down. They called me not quickly when it was reported, but it took quite a while. This is the first time I’ve used them since I’ve had them for at least 10 years.

From the very first call to the last one was fast. The appointment was schedule fast and easy. The service tech was very friendly and fast. My pool is clean and clear again. I’m so glad I moved to Choice Home Warranty. Great customer service. Thank you all so much.

It was very easy and simple to select a plan and sign up. Now I have peace of mind if an appliance needs repairing. Choice Home Warranty is highly recommended and I look forward to a long and successful relationship with Choice Home Warranty! I hope their service is good and meets my needs.

I’m giving this company two stars based solely on the price, but unfortunately, their customer service, replacement policy, and communication have been extremely disappointing. After filing a claim for our refrigerator, we were forced to find our own technician, as the company provided no support. Once the repair was deemed unfeasible and a replacement was approved, we were offered a very low reimbursement amount. I submitted an appeal and had to wait a full day to be assigned a case manager, followed by another day for a scheduled phone call.

My plumbing leak was repaired in a timely manner. He also explained why it was possibly happening. He was very knowledgeable and helpful. He also explained what I could do about the drain flies that I was currently experiencing since I had been out of town for a long time. He explained everything he was doing every step of the way so I knew exactly what was happening during the repair.

Submitted a request to have my ice maker repaired. It was determined by the repairman that the unit needed to be replaced. Choice warranty said it was under warranty by Samsung. Samsung said it is not under warranty. I have a $3000 refrigerator that won't produce ice. I have been a faithful customer of Choice warranty for over six years and now I can't depend on you to honor our agreement. Not happy. ;(.

Always very professional and very responsive. The people that do the repairs are professional and responsive as well. I am very grateful for the type of work product the technicians accomplish and professional service that is provided by the vendors. Thank you Choice Home and I will recommend Choice Home to my friends and their families.

The service man was on time and fixed my air conditioner in a timely manner. I have used First Class Service before and they are always very professional. I would highly recommend this service. Thank you Choice Home Warranty for good service. The best home warranty company I have had.

Call experience with their sales team, pleasant and professional as you would imagine. Actual results with using some of their vendors/partners (no, not all) they assign, have been surprisingly poor. My understanding is the bulk of my own personal experience and the purpose behind my review is who the warranty company (CHW) is sending to your home. Again, not always, but usually the vendor experience for me, is not one where I'm happy I signed up. And there isn't much ownership to rectify the issue when trying to voice your concern to CHW. CHW business model makes sense, but for me as a customer, the end results have been most often disappointing.

The tech from Cool Water was fabulous - found the problem and took care of it in less than a week. I paid $85 for the diagnosis and Choice took care of the new motor. Would have liked to include another appliance on this claim and was disappointed that I couldn't.

I reviewed many plans online and this looked like the best. I recently had an AC problem and a refrigerator problem, which cost me well over $1000. I spoke to Tracy **. She couldn't have been nicer. She explained everything to me and assured me that if I had a problem, I could contact her. Your company got so many positive reviews online, as well as from AARP, and Consumer Reports.

Very pleasant on the phone. Answered all my questions at the time. Great customer service! Looking forward to the experience to see if what was said is really the case. About the offer was fair. I like the fact that they did offer the lock in option for three years. However, I was unable to do this, but it is nice to have the option. Everything was explained very clearly and he seemed to know what he was talking about. Good morning.

The techs recently came out to work on my dryer and washer. While they fixed the dryer, the washing machine was unfortunately not repairable. Choice Home Warranty demonstrated their commitment by providing me with a gift card to a Lowe's department store, which was a decent resolution.

The tech was very nice and got the job done, he saw what was needed and handled it. He listened to us and knew what to do to resolve the problem. We would recommend his company in a heartbeat to someone wanting to get good service. They can in a timely fashion and got the job done quickly

Be careful as they will deny a claim even if the appliance is covered. Also, you may need to not only get the item fixed but also pay to get your own technician to diagnose the problem. In my case it was the central air conditioner and I ended up paying $75 for the Choice technician to tell the central air is not working and then Choice denied the claim.

Mike was able to diagnose and correct the issue right away. He was polite and professional in his work. When I asked him to wear a mask, I was going to give him one of mine, but he had one of his own. He went right to work and finished the job very quickly. I was glad he was the person who came. Great job!

I called in to have my service plan transferred to new residence. The customer service representative was rude, over talked me, did not have appropriate listening skills and begin to insult me with demeaning comments. I asked to be transferred to another representative and he rudely transferred the call. The second representative defended the previous representative attitude, however he did take care of the issue. I gave a one star rating reflecting the behavior and not the company in general.

I have had an awful experience with Choice Home Warranty. You can not speak to an actual person. You can only leave a telephone number. No one will call you back. I left my phone number multiple times over the course of several days. I had to go ahead and get the problem fixed, and they do not want to reimburse me. I filled out a call for new service, and a person called me immediately. They scheduled an appointment call with an agent. The agent was late calling me, rude on the phone, and said you will not get reimbursed because you should not have fixed the problem. I had to email the representative to remind them of the appointment.

My wife called in a claim around 9:00 am for our a/c unit; we had an appointment set for between 11:00 am - 2:00 pm. Our a/c was fixed and blowing cold again by 1:30 pm. Great Experience. Choice Home Warranty always makes our claims easy, and they are processed very efficiently.

I called Choice home warranty when my AC failed. I had an email within 24 with my ac repair contractor technician set up. The contractor came the following day. My condenser needed to be replaced which was approved under the warranty. Unfortunately the air handler and condenser needed to match so I have to pay for air handler and extra parts and labor… This definitely seems fair to me. All responses along the way have been very quick by both Choice home and Technicolor which is very important to me. I believe all parts have been ordered and I’m on the way to having a working AC again.

It takes entirely too long to be serviced. Took over a week for my electrical work and still no one has came for my refrigerator going on 2 weeks now. And also offering for people to pay out of pocket and if it's not approved we won't get our money back for what we paid for when we paying it to this every month. Make that make sense. It's not adding up for me. Why does it take so long to be serviced. We have people out here for everything.

The recorded response questionnaire did not allow me to describe my air conditioning problem. It did not give me any info regarding a call back or the resolution of my not discussed problem. What is going on??? What is my next request for service???? HELP. No info at all. Should I call back??? My claim # is **.

I have had a Choice Warranty on my Condo for years. I recently added my house and a rental property. My experience with Choice has been excellent. I have used Choice for air conditioning and garbage disposal service. Each has been outstanding. Well qualified technicians and quality, courteous service. I don't know why I haven't added my other properties previously. The process to request service is simple and the response time is rapid. I highly recommend Choice to anyone interested in home warranty protection.

I received an e-mail today with an appointment schedule for tomorrow anywhere between 8am and 5pm. That's quite a large window. I'm wondering why nobody called me to schedule the appointment since I do work full-time. It would be best if someone would call to make sure I'm home that day (all day). At least someone will be here to let them in while I'm not home.

So far this has been a good experience. The technician arrived early and seemed to know what to check. He checked on a replacement part, but they notified him that a part was not available due to the age of the appliance. The following business day I was notified that I would be given an e-card toward a replacement.

I’ve had a great experience with customer service. They are prompt and helpful, the services covered are good and helpful to a homeowner to cover things that come up. Vendors sent have been mostly good with the exception of one who took months to finish repair. For this instance I did not contact them until it was untenable and they were quick to reach out to the vendor and get him on track.

Hi, We called about a leak in the system. Choice was quick to set up w a company to come out. Hugo is good guy!!!! Helpful, respectful person who seems to know what he is doing. Cheked out air conditioning and or the heater unit, checked for the leak, and apparently fixed the issue. Pleasant to see that there are few techs who have good personal positive attitudes. We are somewhat concerned about the possible damage to our ceilings. Not sure.

Service would be better if we didn't have to wait 3 days or longer to get a service technician out. The technicians are skilled service providers. But communication is lacking. We pay a lot of money to have service at the ready. We have been customers of CHOICE for at least 5 years

My garage door spring has been broken since Thursday7/10. Choice home warranty was sending out a tech from Garage R Us on Monday. That appointment was canceled and rescheduled for Wednesday 7/16 at 3 to 7 pm. The tech showed up at 6:45 in a car. With no spraying or tools. What a joke. Save your money.

Just called for a service on my refrigerator and have to wait 2 weeks, good thing it’s not my whole refrigerator it’s only the ice machine and hopefully since ice machine is not that serious issue, I use ice with all my drinks, hopefully that’s for the 2 week delay, customer service operator was very helpful and knowledgeable

On time, Pleasant, Efficient. We have never had any problems with companies recommended by CHOICE. From the time we reported the problem, we heard from the contractor the next day with a suggested time which we agreed to and everything was resolved within four days. I am glad I selected CHOICE as my home warranty provider

I received a phone call after purchasing a policy online. The sales associate was very helpful in confirming what I had purchased along with giving me information on other incentives which lowered my purchase price. I couldn't be more happy. Who doesn't love saving money! I will come back and write another review after I have actually used the service.

Worked with Amiran ** to get a new policy. He was very helpful, knowledgeable and kind. He was a great representative of Choice Home Warranty. He got me a good price for a term of six years at a flat one time price. Looking forward to working with you all in the future.

I have had an appliance service plan through Consumers Power for 10 years at $59.99 per mt. I have had a good experience with them. I bought this warranty plan because its was 43.95 and covered replacements if appliance could not be repaired. This plan does have a service fee the other one didn’t. Not real happy about that however I believe this will be a better plan as some of my appliances are getting older.

I had a toilet that would no longer flush and when the seal was replaced it leaked. Dependable Plumbing came in and immediately fix the problem. I would be more than happy to call on them again. William was very accommodating with my schedule and when I needed him to come. He came and was prompt, courteous, informative, and I learned something. Thank you for the recommendation.

This warranty company has been the worst of any insurance company I have ever experienced. I had a/c problem and contacted them July 3. They contacted an outside company to fix. The company was a sewer and drain repair. A tech came on a Tuesday. They did no analysis just felt a pipe… Asked to see my sewer line and water line.. I found out was not at all anything to do with my central air. He said I needed Freon and would be back. I got a message via an email he would be back the 11. I did not hear from the company regarding time so I called they said no he would not be there Friday maybe Saturday or Monday. I messaged the company called the company and thru my claims tried to get information… The warranty company just kept telling me the Young's sewer and water line company was working on a schedule.

Satisfied with Katelyn’s knowledge and professionalism. Pleased with the appliance warranty coverage. Katelyn treated me with value and respect. Our warranty includes the refrigerator, stove, microwave, dishwasher, dryer and garage opener. Thank you. We will refer you to a friend. There isn’t much more to say except to repeat what has already been said that we are pleased with the overall quality and experience in working with Katelyn.

The technician was able to get the issue solved with back up in a drain line. Not an easy task but it was done as quickly as possible. I would recommend him again for plumbing issues. My only issue was with no call back after I had put the claim in, so I had to place a call to your customer service in order to get an answer!

The dishwasher wasn't draining. Jorge came and unstopped the hose and said we may need a new pump if it continues not to drain. He'd have to order the part. We used it and it drained but wouldn't turn off and was making a noise. He's coming back tomorrow to install the new part.

I recently had my broken air conditioning unit serviced, and I couldn't be more pleased with the experience. The technician who came out was professional, courteous, and on time, which I really appreciated. From the moment he arrived, he had a positive attitude and a friendly demeanor that made the whole process smooth and stress-free.

I recently switched to Choice from another company. Having an older home there are things that are needing repair and that is why I wanted a home warranty company. They constantly denied repairs then told me to pay out of pocket and they would reimburse me up a certain amount. I switched to Choice and the service calls have been easy and quick.

Technician called and said he will be at 12:30. Without any further communication, he showed up at 6 pm, not acceptable. He determined cooling are leaking, needed to be replaced. CHW denied claim with totally standard, ridiculous explanation. I appealed, waiting 3 days for case manager to contact me... Meantime 5 days in mid-summer without AC, GREAT SERVICE!!!

I recently called to convert my monthly contract to a 3-year plan for my rental property, and Moe was more than helpful throughout the process. He went above and beyond to find the best rate tailored to my needs—better than I even expected. Thanks to his help, both of my homes are now covered with extended warranties, giving me added peace of mind. Outstanding service!

Contacted Choice Home Warranty about our LG fridge/freezer was not making ice. The technician arrived and diagnosed the problem as the compressor failed, he went to get the required part and was back within two hours. He provided a professional job and it now produces ice from the fridge and freezer. Very Happy!

So far, so good. App was easy to do and very understanding. Looking forward to your service. With today's problems, your company will be very helpful. It's nice that it's geared towards veterans. Not a lot of companies that do that. I thank you very much for this. Look forward to doing business with you and I will recommend your service to other veterans.

Every time we tried to have Choice cover the cost of fixing problems, we were told that each problem was not "covered" and informed that we should read the policy. We had read the policy and, in fact, had it sitting in front of us. What we found in the policy was that they were covered and yet, payment was still denied.

I jumped the gun. Finally commuincated with all parties, tech was out here within hours and resolved the Shower issue. I would recommend Choice.

The plumber was great and fixed the issue. My only issue is that I had to wait more than 24 hours until he would arrive - from 10:30 am Thursday when I submitted the request until he arrived on Friday at around 3:00 pm. It was difficult having no sinks to use and the dirty water in the sink was disgusting. This was my first claim since I’m a new client.

Light blew out on microwave. We replaced the bulb and it would not shut off and we could not select the brightness. Technician came within a week and identified the problem was a defective board. He ordered board and replaced it a few days later. Works perfectly! Nice guy, great service!

Had a water heater tank leaking and Choice was quick to respond. Contractor arrived on time and was very courteous and professional. They replaced our water heater that was 22 years old. All was a great and stress-free experience. Recommend Choice as they have been our warranty company for 5 years now and no issues or complaints. Thanks!

Roger was very professional in resolving the issue. Unlike others, he showed what was causing the problem and further took the time to explain the cause. In addition, he provided information on preventive maintenance to avoid future issues. Overall, he is someone who Choice should keep on their list of resources for any further plumbing needs.

The representative was very friendly, professional and interested in our well-being as senior citizens. He did an excellent job of performing his job and explaining the situation to us. He was the second person assigned to our air conditioning service request. The first one was a no-show. We were very disappointed with the company because we had to wait 3 weeks for them to secure someone to do the job.

The gentleman came in and It took him all of 10 minutes to fix the problem. I was extremely happy. He was courteous and friendly and took the time to show me what had happened, what the problem was and what caused it and how he was able to repair it.

Plumbers very knowledgeable and fast at fixing 3 issues I had at my house. I was very happy with the results. Repaired 1. The lack of water via the bathtub faucet. 2. Slow water flow from the laundry room sink. 3. A very slow drain in master bedroom sink... The plumbers called when on route to my house with an ETA and it all went smoothly from there.

The Technician that evaluated the refrigerator and not cooling properly was extremely pleasant, professional and thorough. I would highly recommend him. He recommended replacement parts which he thoroughly researched and ordered. He cleaned up well after the job. He said he would be back in several days to complete the repair. Thank you, Choice Home Warranty.

Choice Home Warranty stepped up when our AC went out. We had it up and running in a week with a new replacement unit, with a copay from us also. Thanks Choice. We appreciate you for always being there for us, no matter the appliance! We would recommend Choice Home Warranty. We have had Choice for nearly 10 years!

After I open a case, within 24 hours, a company was assigned. When an approval is required, Home Choice made a decision in a short time. Then Home Choice works with the contractor and provides a detail on what is covered and what is not. All of this happened in a short time. These quick actions are necessary because the air conditioner has a high demand in the middle of summer.

Technician was great, personable, professional, but unable to fix the issue with the dryer because it was a cleaning issue not a mechanical issue. So we spent $85 to have a guy come out and tell us that the dryer vent needs to be cleaned not sure why he couldn’t do it but he couldn’t do it.

Electrician was on time professionally. Confirmed the status of my dryer's 220v outlet. He was sent out to verify a possible voltage/ amperage problem. Like the fact that he shared his findings, making it very easy for us to make a determination on what our next step would be. Resubmitting for additional tech to continue from the inspection.

The technician that came over new right away with the problem was took care of the problem in a timely manner and did a great job. The technician was nice, friendly and even show me what the problem was. I recommend that technician to anyone of my friends or family. Great job.

The app would not let me access my account and I had to find somewhere else to log into my account. I don’t know if the app needs updated or I should just access my account using the internet. If you have any questions please contact me.

My AC went out Aug 2024. After 3 AC techs coming out July 12th the 3rd tech sent his bid to repair my AC. Bid denied, still no AC. I am disabled on SS, and an elderly person 68 lives here. The heat index has been up to 107 and 108 on some days. This company has allowed tech #2 to lie twice attempting to scam me out of first $2400.00 out of pocket saying my AC needed electrical work, then lie a 2nd time saying I needed a new compressor and that is $549.00 out of pocket for me. Choice Home Warranty knows they just paid for me a new compressor that the 1st tech took months to install. Dec. 2024.

My ac stopped working. On Wednesday I put in a request. (The inside of my home is 90.) They scheduled a technician to come out on Friday. (Wasn’t Thursday but could be worse.) On Friday I called; it was scheduled for the following Friday an entire week later. The ac technician worked me in thankfully case he felt sorry for me and for how hot it was. Pro choice then said that the entire ac unit condenser and air handler needed replaced BUT they DO NOT give the air handler part of the ac unit… So when they say they cover the ac unit. That’s very misleading so that was going to be $1195… Plus $1095 to install the unit… Far from $75.

I called for leak from Garbage disposal/ sink. Not sure where leak was coming from. This was in the evening. It was promptly handled, and technician was assigned. Great customer service. Hope technician can expedite repairs. Look forward to it so that we could use sinks, garbage disposal and dishwasher.

I’m so glad to have a Choice Home Warranty! When the handle on my kitchen sink broke, it could’ve been a real headache—but thankfully, it turned into a blessing. Angel, a technician from Plumbers Electricians & Beyond, came out and provided excellent service. I truly appreciate the professionalism and support. Highly recommend.

Had Choice for about a few years now. Once we had an issue with our AC, they sent multiple technicians over, each saying that the unit needed a complete replacement due to a condenser leak, and that choice would not do anything that isn't "wear and tear." Had a conversation with the case managers, who were not helpful at all. Then, we hired private contractors, who all said that the AC does NOT need a replacement, and that the condenser was not leaking at all. They also reported that it was normal wear and tear. After uploading these expert opinions, the Choice case manager, Erick, repeated that it was not normal wear and tear, and used a car analogy even though he is not a licensed technician himself. Extremely dissatisfied, and would not recommend to anyone.

Agent was very knowledgeable and polite. He assisted us in finding the right plan at a good rate. Asked all the right questions to make us feel comfortable with switching companies. He was well versed in his company. We are glad to have found a new plan to protect you home at such a good rate. Thank you your help and time.

Choice was very easy to work with. They made it easy to get the help I needed. They found the electrician and made the appointment. The electrician was very good. He explained what it was and how he was going to fix it. I would recommend them highly.

Clyd ** was very helpful and very professional in dealing with the mistake of Richard **, several of your representatives hung up on me and I had to call back several times to get the help that I needed from Clyd **. Thank You Clyd. I was also told by Richard ** that my plan would cost a flat rate of 45.00 per month due to a senior discount and 45.00 every month thereafter. A total of 46.71 was applied to my mastercard and not 45.00 as stated, if tax was to be added, he should have stated it. I expect to hear back on this matter. Thank You, Doris **

I clicked on one of the emails about Choice Home Warranty and before I had all my information put in Trinity called me and even got me a discount. I’m on a very low income and so Trinity went out her way to help me. Trinity has got to be one of the nicest and kindest salesperson that I have ever spoken to.

I was pleasantly surprised by the extensive list of covered items and by the promise to repair or replace practically every appliance and system I use daily. After hearing about that, the price point made it even more attractive. I did not hesitate to purchase this very comprehensive coverage package.

Worked with Ralph and he explained what we needed to know. The representatives helped in us deciding to have Choice cover another house. Ralph is a Very pleasant representative of Choice. Received the contract copy on time as promised. Hoping that picking Choice was the best move. I’ll let you know if I have to submit a work request.

I was contacted quicker and the technician was out the next afternoon. He needed a part so he got the part the next day and fixed my ac that afternoon. Very professional and knowledgeable with customer service in mind. I definitely would recommend Choice to anyone. Thank you for your great service.

The tech showed up right on time after calling ahead to verify which was super nice. Kept me in the loop as to what was wrong and what he was doing to fix it. He got the unit running smoother than it has in years. Would recommend them to people I know even outside of the warranty program.

Since getting the warranty, we have had a few things come up with our washer and refrigerator. The process of getting the appointments scheduled and diagnosed has been seamless and easy! I would very much recommend using Choice Home Warranty for your home. So far, we have been very pleased.

Will not come on. It is not cooling. House is getting warm. I have used the warranty before and have been satisfied. I hope they get here before too long. It is getting warm and I’m 87 and can’t take the heat very long. Please try to hurry this along.

Our repairman kept saying that he couldn't perform simple removal tasks and changing hose tasks because they were not "part of the contract" when they really seemed like simple tasks that he just did not want to do. How is an 80-year old woman like my mom supposed to change a dishwasher hose or move the dishwasher out of its location? This is why I have the warranty to begin with. Very frustrating.

I reported the problem on Saturday when appliance quit cooling food. It was Tuesday before he came to check it out and Friday before it was fixed. That is a long time to keep food iced in coolers. He did a good job. HOWEVER I also requested fixing the ice maker which he said he knew nothing about. I did replace filter and currently that still is not working so I am buying ice to put in the bin! Thank you!

I submitted my first claim when my washer went out and I received no response for over a week. When I finally contacted them, they said they couldn’t find any repair companies in my area and I would have to find one myself and request reimbursement later. Then I had a pipe leading off my pool pump break and empty my pool. I filed a claim and they sent out a tech, who was great, but they promptly denied the claim because the pipe was underground. This caused me to have to pay out of pocket due to urgency of the repair. I filed an appeal and they denied my claim again saying even though the broken pipe was not underground, they said it was not covered because it was connected to an underground pipe. Isn’t all pool piping connected to an underground pipe at some point??? This company simply looks for reasons to deny claims and has terrible customer service. I will be finding a more reliable home warranty company from here on out.

I highly recommend Cathedral City Air conditioning and heating. They picked up our claim instantly after the first company cancelled on us 5 min to 5pm on a Friday with no air conditioning in our home for over 24 hours. Cathedral came out Saturday by 11 am diagnosed and fixed the issue with ease.

My plumbing under my kitchen sink was leaking. I got through Choice customer service and was responded with great service and the technician was very helpful and friendly. My job was done in great condition. Service performed with great care. Thank you. Choice is a great home warranty service company. I have had great success with getting my service with choice

Donny was polite, professional, experienced and efficient. Definitely knew what he was doing, fixed the problem with no issues. Excellent Job, would definitely recommend him for any appliance repairs. If I would need another appliance repair I would request him. I wish you would provide a list of preferred contractor and technicians. I have my own business, customer satisfaction is our number one priority and referrals from customers

Our kitchen sink clogged and was in a bad shape for almost 3 days, tried all possible options but that didn’t fix the problem. The technician was able to identify the plumbing problem and was able to fix it immediately. The technician also called in advance and was courteous enough to notify the delay. Great five star service. Professional service and Highly recommend

Cancel Choice Home Warranty. It is terrible, used first company you sent. I paid them to fix it. Few days later had trouble with ac not working. Call, got a work order, call, got same company you requested. They sent pictures and told you what needed replaced, next day you want to send someone 10 days later so cancel choice home warranty

I spoke with Greg ** and he was very knowledgeable and helpful during the sign-up process. He answered all of my questions with ease. I was asking a lot of questions and Greg took the time to answer them all. The fact that he did that definitely helped to make me feel more confident in my selection.

My initial enrollment with Simon was very easy, as he was very polite and helpful in explaining all of my coverages. I am very pleased with my enrollment experience and would happily recommend Choice Home Warranty to my family and friends. Having a highly-rated warranty service like Choice gives me peace of mind that any future breakdowns will be very manageable.

I was impressed with the experience and professionalism of the technician assigned. Upon diligent review, he assessed for the full unit replacement recommendation due to the nature of the failure of a Washing Machine. Concurrently, I don't understand how the Home Warranty CLAIM check stipend determination for replacing this unit (which was supposed to take 2 to 3 weeks to arrive and hasn't arrived on time)... Has a recent update to relate that delivery of funds is now extended and reset to be received within the next 30 days from the end of the former 3-week timeline. Moreover, that I only learned of this by making a call this week to learn of the modified status. In my experience, only when a company elects to empower their workforce with the attainment of Total Customer Satisfaction, would they have thought to express the funds that were delayed beyond prior commitments which were both written and espoused. Do Better!

Called number given when sighed up. Got no answer, just voice mail, left message for three days. Finally tried the operator, opened claim, took two weeks to get someone out, told tech my problem, they had to get authorization first then they were only able to recharge unit, not find the leak and fix it right so unit will work till it leaks off again. Will not be renewing with Choice again. Want things repaired, not just to have band aids put on so this will happen again

The technician was responsive, polite and competent. However it took longer than what we expected in getting approvals from Choice Care. We had to call several times to get the status. It would have been nice if Choice care had called and let us know what was happening. Also you should not dictate the length of our comments

The Electrical person was great! Professional and friendly. But was not happy that I was sent an appointment, but when I called the company, they did not have me on the books. Thank goodness, when I called them, he was already on his way to my part of town. If I wouldn’t have called, he probably would not have been able to see me that day. I had to cancel an appointment for this appointment. So would have been very upset. So, appointments shouldn’t be set by CW if they haven’t talked to the company. But in the end, it was taken care of.

It has been a week since the technician came to assess my AC. The technician was excellent and courteous. The issue is Choice warranty; they have not reached out to me anyway to give me an update. I find if the repair is certain size, Choice Warranty is very slow to respond. I have recommended this company over the years to many people, but I’m getting concerned about this company. They are not as responsive as they used to be.

Leo was on time, friendly, and knowledgeable. He diagnosed the issue with the burners promptly and explained to me the next steps. I would recommend his company to anyone who needs assistance. Very good experience. Submitting the claim to Choice was also very simple and efficient. Overall, I am very satisfied.

I just had to submit my first claim. It’s been such an easy process. I was able to submit the claim right online. They emailed me within 24 hours with an appointment for the same week. Very happy. The communication was quick. I’m looking forward to having my first claim resolved.

I found the representative very helpful. He answered my questions and presented the terms of the services offered with clarity. He was friendly and you didn't feel as if you were being pushed into accepting the warranty. He appeared knowledgeable about the warranty being offered and was willing to work with me to the point where I felt comfortable with the company.

Claim was submitted July 3rd and service call was then scheduled for the 8th. The AC service company changed the service date to the 9th. On the 9th, 2 people came out and replaced the capacitor, but this did not solve the problem. They told me someone would come out the next day, on the 10th to finish the repair. On the 10th, I received notice that the service would be changed to the 11th and on the 11th, I received a notice that the service would be changed to the 12th. Delay after delay. This was too much for me, so I called another company at my expense and they came out the same day, Friday 11th at 1 pm and had our AC unit back on in 3 hours. Yes, it cost me $1150, but as least I had AC after being out for over 8 days. Very disappointed with Choice Home Warranty on this repair claim. You need to find a better A/C service company.

Very disappointed. Made a successful repair but then the dryer would not heat. Contacted the technician. Did not receive confirmation of any appointment for follow-up. Contacted him and he told me he had been communicating with me all day. He had not. Eventually came back, addressed the issue, made me feel as if it was our fault. Now we have something hanging from the dryer. Terrible service and will not be renewing our contract with Choice.

My Whirlpool range is 23 years, a faulty alarm and light came on. Was informed part was unavailable. Choice said couldn't be repaired, and offered me an e-credit to Lowe's. I accepted their offer in the amount of $389 and was told I will receive the Lowe's e-credit. I am awaiting same. I think they implied it might take 26 days. I hope it is sooner.

Choice Home Warranty immediately found a contractor to come fix our problem. It took less than 24 hours! We are very happy that we chose Choice Home Warranty for our home. We would highly recommend them, so if you are looking for reliable and prompt service, they will not disappoint!

A Toilet system had sustained water running after being flushed. The service was promptly repaired by the service provider. Appropriate query was made as to whether similar concerns might be at risk for the other 2 bathrooms in the home. We had no such concerns at that time - but welcomed his appropriate concern since our home is 30+ years old. Provider was very helpful and professional.

The technician that Choice finally got to us was great. Can't say I am overly impressed with Choice Home Warranty as a whole though, it took them 8 weeks to get someone here. They are just about impossible to talk to in person if you don't have a phone you can receive calls on. Q1

Our primary A/C quit working during a very hot period. We decided to use the option of scheduling our own service person (which is allowed). However, once here and having a diagnosis, we had the service provider proceed. We later submitted a claim for the repair knowing that some of may exceed CHW limits which we would pay on our own. Well, it seems there is a requirement to contact CHW for approval before getting our own service person and we did not do that. When do we have to get approval - before the trip charge, after the diagnosis or other?

This is the worst company ever to come out! Absolute thieves and I'm trying to cancel it because I paid cash and they will not return my calls, completely ignoring me! JUST THE WORST! I've tried all avenues to talk to anyone!

We needed the hot water heater replaced. The tech was very help full and a pleasant person to deal with, Choice Home Warranty approved us very fast and just waiting on the heater to finish the job, The whole ordeal was very easy from started to finish. Thank you very much.

Part of it was not covered due to faulty installation. The sub contractors were very knowledgeable, professional and did a fantastic job. I thought the dispatch service was way below par. The Kings Consulting did a great job. After failed attempts from the first contractor the Kings Consulting arrived when they said they would, performed the service professionally, and knowledgeable. Very pleased with their work.

I chose Choice warranty because they had the best reviews. When my refrigerator icemaker started leaking on a major holiday, I went online and submitted an and submitted a claim, space and I had an appointment scheduled for the first business day after that holiday. They showed up on time, they were fast, they were thorough, and they were efficient. I couldn’t be more pleased.

Good afternoon. I believe the person that I spoke with from your company‘s name was Ronald. He was very kind. Very explicit. Took the time to explain everything to me. Gave me a great new customer price. He definitely is an asset to your company and he certainly gave me wonderful customer service. Thank you for employing such great personnel.

I called in about my dishwasher not working. I did get a service rep and we made an appointment. The trouble is the appointment is 10 days away. It seems awful long for somebody to have to wait to get a dishwasher looked at and repaired. That must be a quicker way to get a dishwasher fixed and waiting 10 days. I still have to wait eight days. I wanna see what it takes from there.

Do not buy Choice Home Warranty, they do everything they can to not pay claims. Please save your money and pay for repairs out of pocket once and not twice or three times by paying choice home warranty and then having to pay a $60-80 service call and then finding out you will have to pay for repair out of pocket - because the repair that needs to be done is not covered by the warranty. The worst scam ever!

I had an issue with a plumbing problem. A plumber was sent and said that a valve was malfunctioning and needed to be replaced before it burst and flood my house. Choice said no because nothing needed to be changed until it breaks. Why ask a technician that they send and then don't honor the contract. The only reason I give them a two stars is because of the person in customer service that assisted me. I may be changing companies.

The service is very awesome, just few mins to open a claim and rest of them will taken care by Choice. Customer no need to call Choice. Even if you call they have very dedicated support to help you. In the past year, I opened at least if 4 claims and all has taken care, no issues. Really appreciated the support and service. Thank you team.

Tim with Emergency Appliance Repair was on-time, courteous and efficient. He explained what was wrong with our refrigerator and it appears that the faulty thermostat that he replaced was the cause of the icing conditions being experience. He offered to return if the icing conditions recurred. If I have future appliance claims, I plan to request that this technician be sent.

Had an issue with our refrigerator/freezer, claim was easily submitted, appointment was scheduled for technician who showed up on time. He was very professional, knowledgeable, and friendly. A replacement part (electronic board) was ordered and arrived at the house on a Sunday and within three days. Will now just have to contact the technician via his cell phone and he advised that he will immediately install the new part.

I have placed a claim with you and have not gotten a response about when it will be fixed, but you want me to survey how my experience was and right now I am unhappy with you. So far you have not impressed me with your service. You want me to find someone to fix it then you will have them contact you. If this is how you work then I might as well do it myself and cancel you and go with your competitors.

I submitted my claim for a broken garbage disposal and within 1 day I had been scheduled for a technician to come out. The technician showed up bright and early and did what was needed. Turns out I needed to have the disposal replaced. No hassle! Everything just flowed the way I hoped. I am very satisfied and will use the service whenever necessary.

My experience with a recent electrical issue was very positive but not so with plumbing. After two visits by the plumber the problem persists. I was told yesterday that the plumber essentially did not have the capacity to fix the problem - the tool brought to do so was a basic plunger - that this would be reported to Choice for their approval of the level of service needed, and that I should expect feedback in an hour or two. I’m still waiting more than 30 hours later and faced with having to do another cleanup in my basement bathroom. I’m disappointed to say the least.

Put in a claim for our garage door and a technician came out same day! Had it fixed by the next day!! The technician was very nice and very professional! My husband and I are happy to have our garage door working again! Also, the guy who is our home warranty contact is super nice and helpful as well! Thank you for making everything so easy!

Technician very responsive and arranged to expedite my appointment once he knew refrigerator no longer cooling at all. He gets a 10. However, my experience with the claims dept is a different story. Advertise 24/7 service but when I called in middle of night to file claim I was told to call in am. Once I did they do not prioritize urgency of request. I am a senior, senior with major health problems. I need the refrigerator fixed or replaced quickly as I can not carry bags of ice. I also had to have help to unload and throw away freezer contents. I have medical appts which I don't know whether to cancel until I am notified of parts delivery and technicians return. This is extremely important.

Thank you CHW for taking care of my problem as soon as I notified you. Thank you too for sending Grant. He is knowledgeable, courteous, fast, and we love him. He is wonderful!! CHW has been taking good care of me. They act fast. Thank you for taking care of our Disposal.

Plumbing - very happy with the work on most jobs. The repairman was good on the washer and dryer. Trying to get duct work repaired but can not find anyone that will work on it, people are lazy and if work is too hard then they do not want to do it, All last winter trying to get heat but no one will work under a house.

I have been waiting over four weeks to get my air conditioner fixed. They have been giving me the runaround. My wife has a heart condition. It been hot and humid here in Michigan, getting nowhere with them.

Choice Home Warranty Warranty service employees have been fantastic. They didn't mess around. I submitted the claim and within the hour the service had been contracted and we have our date and time of repair. GREAT COMPANY. I had a question or two in the past that they were able to answer for me. Very knowledgeable and know what the right from left is doing.

I always get excellent and knowledgeable people out to our house. Plus paying g upfront for the 3 yr plan is a great bargain. The people are always polite as well. Respectful of home and animals and people.

AC wouldn't shut off, tankless wasn't delivering hot water, garage door opener wasn't working at home we purchased. All 3 were fixed promptly, so it was worth the 3 $75 charges. I have been told that home warranties sometimes aren't worth it, but this has worked out for us. I would recommend getting one no matter how old or new the home is, it has paid for itself.

It took Choice several days to schedule an appointment for the next week. Vendor did not show up at scheduled time. When I called vendor directly they said they had not been contacted by Choice at all and had no record of the appointment. I rescheduled with them directly and they showed up on time and provided excellent service.

I have been with Choice for many years, not long ago renewed due to positive past experiences. They have high ratings for many reasons. I am more than pleased with quick response and service. Whenever a situation occurred their reply was prompt and quickly dealt with. Without a doubt I would definitely recommend Choice.

Filed a claim over the phone with the automated system. By the end of the day I had an appointment for the next day and they had someone come and fix the electrical issue I had after house was struck by lightning. Filed another claim for the garage door opener as it is a separate issue and this is taking a few days but is scheduled.

July 17 is way too long for response to my problem. Could I get a sooner response date? An answer to this request is appreciated. Thank you for you help. My problem was already described in my claim. Jeff.

My garage door would only go 1/2 way down and then stop I had to manually close it. The guy came out #1 he was early. I loved that. 😊 He looked over the problem. Explained it to me. Showed me the problem. Replaced the green inside board that controls All the mechanics of the opener. Replaced it, reprogrammed my opener in record time!! I was Soooo impressed. He was soooo professional!!! Heck I’ll give him 10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. THANK YOU SOOOO MUCH. X. **

DMV appliances LLC was very knowledgeable and was so quick in replacing the broken part. Courteous and an excellent technician. Very reliable and dependable, diagnosed the problem quickly and understood what needed to be replaced. Thanks to the technician's expertise, the washing machine is now running perfectly, making laundry day much easier. I was really impressed with how quickly the technician arrived and how efficiently he fixed my washing machine. He was also very friendly and helpful. I would recommend this technician to folks who have washing or dryer issue.

My refrigerator claim was resolved efficiently. A technician arrived on time and got the repair done without any fuss.

One of the things I find appealing about Choice is the ease of contact with the service representatives. However, the pricing has been a point of concern for me. It started lower and then increased over time, which I feel could be improved.

Choice’s coverage has been fantastic. While my experience with their insurance has been commendable, especially in terms of what gets covered, the scheduling with partnered companies like Lowe’s and Sears has been quite a hassle. It's frustrating when service teams assume customers can be flexible without recognizing they have jobs and commitments.

I filed a claim for my dishwasher to be repaired. The repair company came out two days early than the appointment day which was great. The technician stated that it was a bad fuse and replaced it and said it was fixed. I paid my deductible and he left. I used the dishwasher two days later and it still had the same issue that I reported. I got ahold of the company and told them it wasn't working. He just said they would have to order parts. When I asked when the part would be in I got no response. I then called Choice Warranty and was told they would email the company. I still do not have a working dishwasher a week later. I am very frustrated with the company's customer and lack of concern for my need.

I'm a customer who initially opted for Choice Home Warranty with a hope for service convenience. However, my most recent experience has left me deeply frustrated. When I tried to submit a claim due to a plumbing leak occurring on March 7th, the process was easier online, but that's where the convenience ended. It wasn't until May 20th that a technician was sent to inspect and address the problem. By then, the leak had already caused significant water damage to my home, which Choice Home Warranty refuses to cover, claiming it's not part of the service they offer—even after numerous attempts to resolve it and send in photographic evidence.

I’ve been with Choice Home Warranty for almost a year now and my experience has been very positive. The customer service has been excellent, consistently providing quality support. Whenever repair technicians are sent to my home, they've demonstrated high professionalism and skill. I've only heard a mix of opinions online, but personally, I've experienced only good things with Choice. They performed so well that I even recommended them to my daughter, who decided to get Choice Home Warranty, too.

While ultimately satisfied with the result of my claim, multiple technicians from different companies were tasked with diagnosing whether or not my water heater needed to be replaced or repaired. Water was raining out of the tank and it got worse the longer the process took. Ultimately, replacement was approved (both technicians recommended replacement). After multiple calls to customer service and beginning the reimbursement process to get the problem fixed, the claim was approved for replacement. Quicker response would have had less of an effect on my water bill and time emptying the bucket we had catching the water we could catch (this started as once every 36 hours and went to every 2 hours). The whole process took almost 2 weeks. And as of yet, the water heater, ordered by this organization, has not been received for the technician to install. It is hoped to be installed in 3 more days.

My dishwasher suddenly quit on the 4th of July so I waited a couple of days and then filed a claim. I paid the field call fee and in less than 24 hours I had a response from Choice Home Warranty stating my claim number and they were assigning a local Technician. I picked the date and time and that is as far as this claim has gone until July 16th. I was pleased with the quick response to my dishwasher dilemma!

Was researching coverage and Henry called after going over my questions, I decided to get coverage from Choice. Henry was very nice and respectful. Answered my questions and explained what was covered in my plan and, what the cost was. Good customer service. That's all I have to say at this time.

After some prior not-so-great experiences with another home warranty provider, I switched over to Choice Home Warranty at my daughter's recommendation. She had been using it and thought it could be a better option for me. Transitioning to Choice Home Warranty, the experience has been somewhat mixed. While putting in a claim online is straightforward, information about contractors is sparse, usually just a name before they show up.

When my toilet wouldn’t drain, I submitted a claim with Choice Home Warranty. The process was easy, and they sent someone out in good time. The technician was professional and got the problem fixed quickly. It was a smooth experience overall. I’m glad I had the warranty to help cover the repair. My toilet stopped draining. I submitted a claim with Choice Home Warranty. They sent a technician in a reasonable amount of time, and it was fixed without any hassle. I'm satisfied with their service.

They were very quick and putting claim in and getting it done. Just know what I needed. Even though they couldn't fix my refrigerator they gave me enough for me to afford another one. So now I'm just waiting for the final paperwork so that I can get my new refrigerator up and going. The person they sent out was very professional and knew exactly what he was doing.

The agent was courteous and respectful. Especially after I had to deal with my previous warranty program because they failed to provide either information to the technician or get service request done in a timely manner. The agent also helped me understand the coverage that I was signing up for.

Anytime we initiate a claim, Choice Home Warranty's (CHW) response have been immediate and their selected service representatives were always good. We have been with CHW for many years and we intend to renew our contract again in 2026 before it expires. Thank you Team CHW.

The technician was knowledgeable and thorough. He diagnosed the problem and replaced the faulty part. He had the part on his truck and after installing it verified the dishwasher was working normally. It was good to have the dishwasher fixed with only one part replacement and one service call. The only minus was waiting 8 days for the service call.

I had 2 plumbing issues that I submitted claims for one after the other and when the technician came out to fix the first problem. He had no record for the second claim. In addition I did not received a notification of when the technician would come out. A day later I received an E-mail said I missed the scheduled appointment which I never received.

Your replacement payout for my dishwasher is MUCH TOO LOW. There is no requisite dishwasher on the market at Lowe's or Best Buy close to your $272 payout. Your agent says you only pay wholesale cost. This was not made clear when I purchased an extensive long term policy. It's inadequate. I left American Home Shield to be with you. I'm extremely disappointed.

I have had the worst experience with Choice Home Warranty. My AC has not been working for the past 3 days while it’s 95°F outside. They don’t respond to calls, and the technician submitted the wrong part. The warranty company asked them to provide the correct one, but the discussion went in circles with both the technician and the warranty company blaming each other. Meanwhile, I am left to suffer in the extreme heat. I do not suggest Choice Home Warranty to anyone. Their service is extremely unprofessional and careless.

The time frame to repair my unit was 8am-5pm. The Tech arrived at 615pm. Told us that we had to reschedule because upon arrival he didn't want to clean our unit and told us that the tech who would come repair our unit could do the work upon the rescheduled date. A week later the Tech NEVER CAME!!!! I couldn't speak with a live agent because SEARS isn't set up for human response ONLY AI!!! There is NO ACCOUNTABILTY AT ALL, I was forced to reschedule for NOW 3 weeks later. My son has asthma and we NEED Cool air in our home.... VERY UNHAPPY!!!!

The AC technician was over the top nice and professional. He diagnosed the problem immediately and was able to fix it while he was there. Gone in 30 minutes. Very appreciative. The AC company did not show up the day before when we had an appt set up even after I called 2 days earlier to confirm. Once I reached out to them, they called me back immediately and set up something for first thing the next morning to correct their oversight. All ended well.

The plumber came within 24 hours and fixed my toilet from leaking around the bottom and fixed it from running after flushing for such a long time. He was very courteous and did a great job. I would be happy if all technicians you send out would do the same.

Very professional and treated me like a long time customer and valued my time and were very patient with my decision process. I was proud that they didn't pressure me into making a quick decision. The price was below what I'm paying for another warranty that I already have. So glad that I chose them.

I had my first claim for my dryer, After a week with no information, I called and they said they couldn’t find anyone in my area and I could find someone on my own and submit for reimbursement later. My 2nd claim for a broken above ground pool pipe was denied because they said the pipe was underground but it clearly wasn’t. Just an excuse not to cover.

Got an email offering to reimburse me for cost of my finding a technician or saying they are still looking for a technician. This is Saturday. I emailed them Thursday, no air - still waiting. Ugh. If not satisfied with this claim will cancel my services with them. I am expecting at least a phone call from a technician. I will be leaving for a few days and was hoping to have the issue fixed by now.

The gentleman was prompt, helpful and thorough. He explained the problem and possible solutions. He was patient and professional and fixed my problem using parts he had available. I would definitely recommend him to anyone needing electrical work. Thank you Choice Home Warranty. I'm sure I will call you again, though I wish your service fee was less expensive.

Not too happy with your automated system. That was horrible. Could not put in my claim that way. The call keep on dropping and having a lot of static. Your live operator was great. Was able to put in the claim in no time and your tech was also great. Had the parts ready to go. Did make a comment that whoever had repair this appliance before had done a horrible job. (It was from one of your previous repair companies that had done this same repair).

Choice does not want to pay. My house is 23 years old and I am not the first owner. My Delta shower faucet is leaking and the techs replaced the seals but did not fix it. Choice said the faucet was under manufacturing warranty. If you go to Delta website it tells you right there house age and if not original owner it is not covered. I called and verified with Delta. Choice could have done the same but instead made me get a statement from Delta. Choice would only cover labor. I had to order the part. Now I have to wait with a leaking faucet until the part arrives and then contact technician again.

The electrician was very pleasant, and professional, and timely. He found the problem with our light quickly and he repaired it. We were very satisfied with his service and his company. We enjoy have light again in our dinette. We would highly recommend this company and technician. Thank you very much.

It takes too long to speak to someone. They never call when you leave your phone number. It took me four days to finally speak to someone. This happens all the time, when finally you get someone, as soon as you ask a question concerning your disagreement with your pay off or service; they place on hold and never return or call you back. Why do you have an answering service that place in a queue and they never return your call? Your employees show very little concern about your concern.

They were very informative and helpful with helping set up the best plan for me. I got a great deal and they went through all my options. I would recommend them to anyone looking for a home warranty. I’m so glad they were able to help me through this new process.

This company ONLY covers claims where they have time to schedule a repair company to come out and confirm or diagnose the problem, and THEN make repairs. THEY DO NOT COVER EMERGENCY SERVICES. Our central AC unit went out on Friday, June 13. We filed a claim online with Choice Warranty the same day at 5:35 pm. We received a call from Choice on Monday, June 16, and the representative explained the earliest a tech representing Choice Home Warranty could come out was the following day, Tuesday, June 17, to confirm the AC was not working, without necessarily repairing the unit the same day.

Choice has been good for me for over 5 years. My only complaints have been due to them not wanting to replace appliances with similar ones or offering a low ball pay out which never covers replacement cost. Also read the contract carefully, There are several exclusions and maximum limits that leave you paying out of pocket $$$. Overall though, they are quick to assign the claim and respond. I plan on renewing if they keep my rate the same.

During a recent heat wave, my A/C stopped working and I filed a claim to CHW. They were not able to assign me a technician and offered me to get my own contractor and get reimbursed from CHW later. My contractor came a few days later and fixed the system, we submitted all relevant information but CHW denied my claim. I appealed and the case manager again denied it. It was 100 degree outside, my contactor and I just wanted to get the system fixed ASAP, yet CHW kept asking for more information. This was the second time that CHW failed to provide service as per warranty agreement (last year, an incompetent technician they sent not only did not fix my system, but managed to broke a few things along the way. I had to call my own contractor to fix it, and CHW only reimbursed ~20%of the cost).

Choice Home Warranty has improved a lot. One positive development is the increase in available technicians and companies they work with, especially for air conditioning and plumbing. However, when it comes to appliance repairs, such as those handled by major corporations like Sears and Whirlpool, the process can become overly complicated, involving long waits just to schedule an appointment. I found smaller, local mom-and-pop companies provide much more personalized and efficient service, something that's been less consistent with larger providers. For instance, Choice often provides appointment dates that aren't accurate due to not knowing the actual schedule of these big companies. It's frustrating as a property manager, dealing with tenant expectations and unanticipated delays in services.

Miguel was very knowledgeable, professional and skilled in his diagnosis and plan of action to resolve the issue. He kept me well informed about the appointment date and time and kept to his word—he arrived when he said he would and communicated the plan clearly. This was to top notch service!!!

I am very happy with my home warranty. They are trustworthy. I called them and I got a response right away. I had a service person here in three days. I would recommend them to all my family and friends. They really stand by their service. Thank you Choice Warranty for your services.

First, I had a phone appt scheduled and the claims manager sent a reminder to my phone by text and nobody called as promised. So, I called and spoke with another claim person, and we had a discussion about the claim that was denied which I still disagree with the decision. I am also out a $100.00 for the service charge. Not a big fan of Choice Home Warranty. I am thinking on cancelling this home warranty for this and the reviews I have read from other customers. Poor service all together.