Choice Home Warranty Reviews

Process was easy and quick. Choice contacted Butler Plumbing and made an appointment for the next day. I had to reschedule and it was simple with directions given to me from the follow-up email. There was a little mix up on the rescheduled time frame, but it was handled exceptionally by Butler. The service was handled well with great customer service. CHW was quick to respond, updates me through email, and easy to work with. Thank you!

I had a 3 year policy for 2 income properties. They spend more time and money trying to get out of their obligation than if they would just replace or fix the problem. They also lie. Some operators have been courteous but most are rude. I had a range that parts were no longer available for. They wanted to give me a small amount for what they think the parts would cost! After much arguing and wasted time they agreed to give a couple hundred dollars but it was up to me to shop for and buy a new stove!

I call to get a service person out to repair my washer and dryer. The repairman was sent out. He was on time and professional. Although, he lied to me about my dryer not being on the invoice for repair. Once he found out what was wrong he explained to me that he had to get approval. He gave me a copy of the work order. At the top was washer and dryer repair. My first claim for repair of my washer was denied. I called C.H.W. to find out why. I spoke with this rude woman that told me that "I didn't have a choice, but to accept a buyout or nothing" which is not enough to purchase another washer. I did some investigation. And I don't understand why C.H.W. wouldn't repair it. And I haven't gotten an answer about my dryer.

Kenmore Elite Front load washer, model 45087 with faulty control board. Part of a matched set. Comparable replacement costs $900 give or take. Replacement control board part $300. Offered $300 to replace a top load washer. Thus to purchase a replacement is an additional $600.

The person who provide the service is unprofessional and instead to provide customer service he was asking and asking when he will get pay for the $45 dollars fee. I told him that I will pay. Please if he is not able to repair or if he is damaging my fridge I will go after you to get this issue fix.

My heat system stopped working in January (Tuesday) 2 2018. I called the home warranty company the same day. I received an email the next day (Wednesday) saying that a technician is scheduled to come for a diagnostic on Thursday. No technician came and I called the technician company with the number that was provided by email. The technician told me that I was on its schedule for Monday 8th. They came on Monday, did the diagnostic and explained what went wrong with my heat system.

Dealt with Blake **, he was very helpful with answering all my questions about the new policy, he helped with the pricing and what was covered. I did not feel pressed to buy any specific policy. Choice Home Warranty sound like a good deal for the price.

Choice Home Warranty offered me a great deal. Customer service representative Tim ** was very good also. I have had home warranties in the past, but none as good a value as this one. I have even recommended them to a friend.

I called a representative and put in my claim. Very quickly, I received email letting me know when the service technician would be at my house to look at my dryer. The email said to expect him between 11:00 am and 3:00pm. When he had not showed by 3:00, I called Choice Home Warranty. The rep called the maintenance company and was told that the tech was running late. When I complained about having to take an entire day off waiting for the repairman to show and never getting a call about running late, the representative came across as very condescending and kept saying "of course it's inconvenient, you have an appliance that's not working". She didn't find out when we could expect the tech and suggested I call the company myself.

I love the response and the tech. He know what he's doing. That made me feel comfortable and at ease. Thank Y'all. When he come I have no doubt he will do a great job. He also clean up talk me through what he was doing. That's good.

My claim was denied due to the image in a cell phone photo. It is a very legitimate and covered item. I contacted my sales rep to appeal the decision and ask for reconsideration. She was very helpful and concerned and willing to assist me. I then received a reversal of the original decision in a very timely fashion. Thank you!

Purchased a warranty yesterday and the experience was quite easy. Blake did an excellent job of explaining the costs, coverage, and benefits of the plan we purchased. It left us with a very positive feeling for the future. Hopefully we will never have to use the policy but knowing it is there, is peace of mind.

Thermostat went bad and was replaced the same day I called in the claim. At the same time a part in the motor went out. The tech had to make another trip out today to replace that part. Heat is running! Thanks to Choice and to Airserv for fast efficient service.

Our rep was Tasia **. She was very pleasant, helpful and very professional. Her responses were fast and very thorough. We were very pleased in our dealings with her. It felt like dealing with someone we had known for a long time. Would wish to deal with her in the future.

Claim was handled quickly and plumber fixed problem. Company called to confirm and came out next day. Repairman was thorough and cleaned up after repairs. This was first time I used warranty and am pleased so far. I would recommend it to others.

Had to get parts and came back in a reasonable time frame. Very good service and even took his shoes off at the front door. Robert also called before he came, letting us know that he was 20 minutes away and then arrived right on time.

My garage door opener could not be repaired so CHW authorized a new one. - Good! However the new one does not have the ability to connect to the built in button in my car. Since the old one did, I believe the new one was not an adequate replacement. The new one can be fixed with a $25, part which was not provided.

This is my first claim with Choice Home Warranty and I was very pleased with the results. My pool motor had stopped drawing water and was making a very loud sound. The technician assigned to the claim, Pool Tech, was on time, very knowledgeable and efficient. He replaced the motor and other associated parts. Do you hear that sound _______? No? That is the sound my motor is making today!! Yay it works quietly and I am happy. So far So GOOD...

Jon was wonderful from JMJ was very courteous. He represented Choice Warranty very well. Thank you for him. We feel we get excellent service from Choice Warranty. We recommend you to our friends. Enjoy having Choice Warranty to call on when a problem comes up.

They neglect to tell you that they have different levels of protection. I called to have the fridge repaired and it was not covered. I was formally with PSE&G. They covered every part. I WOULD NOT BUY THIS.

So far, the customer service from Choice as well as the service provider has been EXCEPTIONAL and if Choice paid for the repair in full, as expected, I’d make this a 5 star review. However, the service technician they sent says that Choice only allows $388 but the cost is $568, so I will I’ve almost $200 for a repair that should be paid in full. If this provider charges more than Choice will pay, they should have sent someone else. Again, everyone has been exceptional to work with but if Choice isn’t going to pay, then I cant be satisfied with the experience.

Online purchase and ended up with 2 accounts. I called and was transfers 2 different times, and then put on hold. I was told my wait time was 9 minutes and 45 seconds, then I was told I could press # for a callback. 4 hours later I have never received my callback to cancel an account... both monthly fees are pending from my checking account.

Purchased house and plan 9/2017. Came out 12/2017 for issue with heater on heat pump. Needed a part. Had to wait since the unit was 1998 date. Had serviced 12/20/2018 as new precaution. Tech said was old and would need a new one but had been well maintained to have lasted that long at the beach. 3/2018 Air not working. Tech came out. Said needed some major parts, better to replace. Well maintained to have lasted that long. Claim Denied!!! Said since I had only one main record and no others couldn't prove maintained??? Said still running sort of for a 1998. Been on phone with 2 awful people trained to REFUSE ALL CLAIMS. BUYER BEWARE of this company. RIP OFF. Want my money back. They said no. So I also wasted the $60 service fee both times too. I am so tired of being Ripped off. Had AMERICAN SHIELD on another house. Sent good folks and fixed all problems. GO THERE INSTEAD.

Worst company ever - They always looking for an excuse to deny or not covering the cost of the services having paid for 5 years in advance and not willing to cancel and refund the remaining the 4 years left on the contract.

I had to cancel you. The $440.00 went thru my credit card. I call and spoke to a Tim and said, "Still waiting for a confirmation on the $440.00." He never sent it to me still waiting. Do not trust this. Me credit card co. said I should always get this right away!!! Too weird for me. Do not want your service will get back my $440.00 card has been cancelled and now waiting for a new card. This is not great for me, you have caused this mess. All he had to do was send me a confirmation!!!

It was great. I like the program. The sale person was very nice and informative. She explained what was cover. She offered a deal to save money but I could not have done it. I wish I could have. Loved it.

The agents are very polite respectful and helpful. They also try to get you the most for your money. I felt like I didn't have to worry anymore about anything breaking down on me. I felt that they were there to help in just a phone call away. Which makes me extremely relaxed and happy.

I will personally like to thank you for welcoming me as a member. Thank you one more time and God bless you. Please, when will my program starts, when Will it end date. Representative will I spoke to this morning was was very good and businesslike, friendly. Thank you.

Made me feel like I was being haggled in a car lot. Choice Home Warranty should offer the best deal from the start. After I told him the package I wanted he still throwing deals at me. I recommend stop reading the screen and listen to customer.

My hot water heater had a burst of water from the faucet and started leaking. It would not stop so I called Choice Home Warranty. They sent a plumber out who tried to fix the faucet but could not. He checked for causes and determined that it was just old. It was 11 years old. He said usually when they go out the faucet can't be replaced so the Hot Water Heater needs to be replaced. He requested approval from Choice Home Warranty and they requested that he send an evaluation of the problem so they could determine if it was covered. He came back the 2 days later and said they had denied the claim. I called them and reviewed the policy with them, since it specifically says that Hot Water Heaters are definitely covered. They said it had rust and that voids the claim.

Scam artists... take your money every month but do not do repairs! Their “Authorization” department does not speak to consumers! They are “experienced” but not experts/educated/trainee/licensed and regardless what the skilled and authorized technician that comes and looks at the unit says, they have the ultimate say so! Do not fall for the scam! Very disappointed! Customer service supervisors are also unprofessional and rude and do not know anything!

Serviceman had planned to come Friday 3pm and 9pm never showed up or called. He showed up on Sunday after I called CHW and they told me he is coming Monday. I hope that fixing my fridge will not take that long.

First, the appt. was scheduled for 3pm-8pm Monday the 19th. I called to request (left a message) that they call 1/2 hour ahead of time just so we know they are on their way (left a different phone number of the person at home because I was working and unable to answer the phone). They show up on SUNDAY... of course, called my number and I did not get the message until AFTER they show up at my house unexpected.. The service rep takes care of the stove... but then I get another email telling me service has been scheduled for Mar 21... WHAT???? This was my first experience with your company and so far I am not impressed.

I have had other home warranties and they do not match up to Choice. Choice is accommodating and have great technicians that are friendly and professional. Everything is reasonably priced even extensions on the basic warranty price. The company has great customer service too. Honestly we have never been happier. Choice is the way to go on home warranties.

Did promise 100% refund within 30 days over the phone but reading the contract I came to know that there is 50 dollars processing fee plus a ton of exclusions which were not mentioned at all, this is a deceiving practice and needs to be stopped.

Serviceman explained every step he took plus what problems we could possible have in the future. Very knowledgeable and polite throughout the whole process. Couldn't ask for anyone better. Quality of work was outstanding and would recommend to everyone.

Acct Rep Tracie ** was very helpful with explaining coverage and selecting the best options. She also broke down the payment options I could select. My niece has Choice and emailed me the information to contact you. So glad I called and got coverage.

I had an older Kenmore washing machine. It broke down, and I called to have it repaired. I was very happy that the repairman was familiar with the brand, and he repaired it that same day he came to look at it. I have since moved from Morrisville to Bunnlevel, and I have bought a new policy for the new house. The old policy would have transferred from Morrisville, but I bought a new policy to actually save money. I would recommend Choice Home Warranty to anyone. It's a lifesaver.

Josh from Amaro Appliance came very promptly and fixed the problem while he was here. He asked me exactly what was wrong, I described what was wrong and he had the part with him when he came here. He was very nice and pleasant to do business with. I would recommend him highly to anyone who need a expert repair.

Choice Home Warranty has been very disappointing. Our dishwasher took almost 5 weeks to get fixed and they don’t match color on parts for appliances. They wanted to put a black panel on our white dishwasher. Luckily they had a white panel in stock and did put the white one on. Now our pool heater is broken which we paid extra coverage for, and they won’t fix the display or any part of the system associated with the heat pump. Do not use this company! The only thing that was offered to me was a free service charge for our next call.

Warren was very informative and knowledgeable and put me at ease when deciding to purchase a Choice Warranty. He was able to answer all my questions and provide me peace of mind. I chose Choice Warranty over the other warranties because of their complete coverage.

Very pleased with how easy it was to set up. I was contacted right away and was helped with the whole process and everything was explained very well. Your service was about half of what Sears was going to charge to continue their services. Thank you!

I’ve made three claims and there is a loophole for each one. This company does everything to avoid paying out. I feel I’ve been scammed. I will be contacting the BBB and Florida's CFO, as well as the insurance commissioner and an attorney.

After reviewing the exclusions in the policy, I called to cancel the policy and was hung up on. When I called back the call went right to voicemail. Not a good impression of companies reaction to request to cancel after being told I could cancel anytime within 30 days.

Spoke to a representative and found out I was eligible for additional discounts. Was also pleased that now I have one single person I can speak to about my account/claims/issues rather than being transferred around to different departments/people. I have recommended Choice Home Warranty to several friends and family members.

After looking at numerous companies online, Choice kept calling me, but I was too busy with closing matters to speak to anyone. I did pick up today and spoke to Vince who made me a very nice deal for 13 months coverage of all my major systems and appliances on a home I will be closing on tomorrow. This will give me peace of mind as it is an older home and you never know how the prior owner took care of routine maintenance etc.

Great company. Excellent service. The warranty covers a lot of things. I've had a great experience with my service calls. The technicians are friendly. I only had a bad experience with one company for a no show. But once I contacted CHW, they put the call back in queue and I got another contractor to come out right away. I just wish the deductible was a little lower.

This latest order was my second claim I've had since changing over to Choice from another service last summer. I couldn't be happier with your company and would highly recommend your service to folks based on my experience. Both claims I've had were handled quickly and efficiently, and the service people (both plumbing issues) repaired the issues in no time. Definitely worth the monthly cost to have all my systems covered, especially plumbing! Thanks Choice!

I called on Monday with my request and they called back in about an hour with my appt time. The Plumber called and verified the address. They came on Wed within the time slot and replaced the old one. They were very nice.

I talked with an agent today about coverage for a new home I am moving to in Florida. The man was knowledgeable and easy to understand. The coverage was what I wanted and I took advantage of a special that was going on.

Representative very knowledgeable and courteous. Walked me through coverage and discounted plans. I was looking for comprehensive coverage and believe I found it. Company has good rating with consumer and has been around for 15 years. Looking forward to a good healthy relationship.

Jimmy was very helpful with getting us the best coverage at a very good rate! One of those things that you don't like spending money on but are really glad you did when it is needed. Thank you for all of your help.

I was very pleased with my experience with Choice Home Warranty from beginning to end. I had a very easy time finding a quote online and their people followed up with me immediately to get my coverage going. The coverage is very thorough and takes care of everything in my home if should need it.

Our CSR Mike very helpful. Took care of me in 2017 and again in 2018. So impressed with the services I bought two instead of one plan this year. One for the condo and now our house. My only complaint is I gave Mike my new card number for the payments and specifically confirmed not to use my prior card on file from my first purchase in 2017. Later that day half was charged on the old card=overcharges in my bank account because I was t expecting half of the payment to come out on the old card but the one provided with the renewal sale. Now I need that fixed because it needs to be fixed ASAP before I bounce more checks, please. I happened to log into my bank account later. After signing up is how I found out about the bank error. I left a voicemail and email for Mike but it was after 5 pm Eastern so he could have already left by the time I noticed the really BIG Billing ERROR! Other than that love the company.

I submitted a claim online this morning when I woke up and realized that our furnace had stopped working. After waiting several hours l, I still had not heard from Choice Home Warranty so I called them. They said that they had not found a technician willing to accept my work order. I live just outside of Indianapolis which is a very populated area and plenty of HVAC repair services. If Choice is unable to find a service provider near me, their network is inadequate and service providers are likely unwilling to do business with them. When I had coverage with HSA, I received immediate scheduling every time I had a problem. Despite it being below freezing, Choice still has not called me or found a provider to come to our home. I write this review at almost midnight while sitting in my 1 year old son's 52 degree bedroom with a space heater hoping that he will get some sleep tonight. Think about that when making a decision whether or not to work with them.

Appointment was set for 11-3.10:00 am, I called tech to ask for a more specific time. Was told appointment time was 12-3. So afternoon. 3:10 pm called tech. Stated he was 45 min away. 5:10 called CHW because tech had been a no show. CHW called tech and was told tech was 5-8 min away. 5:30 tech arrived. Tech took garbage disposal apart and determined it need to be replaced. Did not have an equal replacement. Stated would be back first thing in the morning with replacement.

Received an email promotion for home warranty package. Priced out a plan online and had questions about the offer. Received a follow up email listing a phone number to talk with a representative. After getting answers to our questions we chose to go with a multi-year contract. Satisfied with the information and the locked in rate provision of the multi-year contract.

Nathan ** was my representative and was pleasant but spoke very quickly and made me feel like he wanted to move on. But he was fine overall. What I needed was to have the chance to think about the offer to lock the price in for 3 or 5 years.

Found the salesman Anthony to be very pushy in selling product and the cancellation process was also very persistent. Melvin did not want to take no for an answer. I understand you offer a good service but when issue arrive that puts a financial burden on someone should not be handled in this manner.

I place a claim for my HVAC. It was not heating. They sent a tech to my house and he went outside and check Freon level and said it was low. I must have a leak. He has to report this to Choice Home before he can continue. They do not pay for locating leaks. I ask, “Did you open my unit up.” He said, “No.” He charge me $45 to just put his gauge on and tell my Freon was low. I knew that before he came. A HVAC not heating can be only 3 things. Evaporator Coil or Compressor is leaking or capacitor is bad. He state it will be $60 to isolate leak on top of the $45 dollar service called. I said that is part of the diagnostic. How you do not look for leaks when most HVAC system issue is leaks. I have own several home warranty system and I have never seen one that troubleshoot like this. The 1st call has always been for isolating. So tell you if issue is covered or not. Not Choice Home. They nickel and dime you. Please do not buy. You been warn.

My garbage disposal broke and I called Choice warranty and they acted so fast. They cared about my problem and within 24 hours I had a plumbing company out here who did an amazing job changing it. I strongly strongly recommend them.

The agent was very informative and helpful. He was able to answer all of my questions. I received an email with the information on my policy within minutes of speaking with him as well as an email stating that in the future, I could contact him directly since I told him I buy and sell property.

I am a new customer. Got what I needed. Hopefully I'll never need to make the call. The BBB testimony is scary to read but the Angie's List testimony helped me decide. Customer service was helpful in placing the coverage thru. The terms of service is a bit tricky to understand.

My garbage disposal, Needed to be replaced. The service staff were polite & they complete their work quickly. I pay the bill & they stated if we have any problem to call them back. I appreciate the fast service & the turnaround after I called to file my claim.

Claim submitted Feb 25, I had to call today and try to figure out why no one had contacted me about repair. I have been without oven and cooktop for two weeks and have Reunion next week without working oven.

Called on a Sunday afternoon when we went outside to water pouring out of our garage. Our hot water tank was leaking all over our garage so we were forced to turn the water off. We called and got a call back a few minutes later from a recording telling us a company would be out Wednesday afternoon. I immediately called the company who said they were no longer in business. I called Choice warranty back who then told me I’d have to call back Monday during business hours. Eight people in a house for at least four days with no hot water for showers would be something we’d surely look back and laugh about someday, if we were willing to wait that long.

Was satisfied with the coverage that was offered on "Total Plan". Seems to be everything I was looking for in a Home Warranty Policy. I would and will recommend your company to my friends and family. The only down I have for this experience once I had decided on the one year policy. More was offered. I don't see the benefit of that. Otherwise was great. Thank you.

I bought the Choice Home Warranty plan with 5-year schedule, 2495.00. Just bought a new to me home and decided needed a home warranty. After 5 months HVAC went bad. Asked guy when I got warranty, "Would age make a difference." He said no. Will got HVAC person to come see and check it out. Started warranty processes. It started on Friday. Guy said old unit not keeping up with holding freon. Old Singer unit. CHW said, "Try to get some help after diagnosis." It had rust on coils or something. CHW said, "That's not covered. Should have taken care of your unit." My wife tried talking to multiple people, because I couldn't. By Wednesday being hot for a weekend and longer took matters in our own hands. Got ac replaced and canceled CHW. If you buy a new house get the warranty. Might not really need it. Old house you're better off getting fixed yourself. Yes we spent 4500.00 but got a more efficient unit too.

I went online to investigate the possibility of purchasing a home warranty program. Choice was one of the companies that I submitted my contact information to in order to secure a quote. I was somewhat surprised to almost immediately receive a phone call from a representative. We discussed the program for a while and I told him I had not finished doing my homework yet. He then offered me a number that I could call back on when I was ready or had any more questions. I then read their "terms & conditions" agreement in detail to see exactly what they did or did not do. I also went to another highly recommended company and read through their information.

A salesman called me and went thru the whole sale pitch and I bought the package. I was told he would be sending me an email with details. After I hung up, several hours later I hadn’t receive the paperwork so I called the number that the gentleman called me from. The person that answered the phone started going through the whole sales pitch again. I explained I had already heard that and bought the package that all I needed was to get my email with the details on it. This person kept telling me the sales pitch and I kept interrupting him and telling him I just needed my email. This went on for several minutes and he never acknowledged what I was needing. The last statement he asked me if I understood the sales pitch and I ask him if he understood what I wanted. after several seconds went by and he never said another word I hung up. This is not the type of business I do with anybody.

When I called in to sign up, the agent was very aggressive rushed me through the call and did not really want me to ask any questions. I was completing the info online and asked him the difference and he said that I would get a better rate with him. When I told him it was the same he said, no it's more and then rushed me through providing my email address. While I want to sign up with Choice, if this is a sample of how you treat your new customers, I may need to rethink this. Sincerely, Abused customer.

The person I spoke with answered all my questions with professionalism. He did not try to rush through any of the particulars. Explained the different programs as far as payments as well as discounts available to me. I felt that is was a good presentation.

I liked getting a time notification. I didn’t have a lot of time to get from where I was to home to meet him but that is more on me and not on you. When he showed up he thought I had two refrigerators needing service - I only had one. I was also told that my first call was free but he said I owed $45. I paid him with a credit card. My parts had to be ordered so I won’t have a fridge to use for a week. He was professional. Not real chatty but to the point which is fine. He pointed out part of my fridge that I can clean in the future which I appreciated.

Gear busted in garage door motor that was initially installed by Overhead Door so I called them to come check out the unit. Technician immediately found the motor gear busted that was installed in 1995 and parts were no longer available so it had to be replaced. The rail coming off the motor would not work on the replacement model therefore it had to be replaced as well. Called Choice Home Warranty to see if this was covered under the $2000+ plan I purchased some time back and the agent told me it was indeed covered but I would need to have the technician on site talk with their rep. and explain the problem so they could give me authorization to continue with the job. Choice Home Warranty rep. put the technician on hold and eventually the line was disconnected.

Sales rep was very knowledgeable and explained the plan and answered all questions. Covers my whole house appliances and the price was very good for the coverage. The company has good reviews and seems to be the leader for Home warranty coverage.

I have a good experience with home warranty Choice Home Warranty. I am satisfied. Thanks for your service. I will recommend this service to anyone. Thanks so much. I am happy to be a part of Choice Home Warranty. Thank you so much. I am very satisfied. Thanks so much.

I was promised that my heating and air conditioning would be covered under Choice Home Warranty, under “normal wear and tear” - even if it needed replacement, due to its age. However, when my heating broke down and needed replacement (according to a tech they sent), this company would not cover the expense. What’s the use of getting a “choice home warranty” when they renege and take advantage of senior citizens like me by falsifying promises and leaving us in the cold - literally! Be aware when dealing with this company.

The technician was not knowledgeable on the repair. He had to call from his cellphone to several other technicians for assistance. He work on the washer for 5 hours to find out that the motor was no good. I now have to wait 12 days before they can come back to install the motor.

Excellent service. I was surprised at how fast and professional they were!! I was very happy with them!! They diagnosed the problem, the serviceman knew what he was doing and very friendly. I would recommend Choice to anybody that is looking for a warranty on their home!

I am "on the fence" with these ratings. I contracted four rental homes (with a three year contract) for PEACE OF MIND and so far, I have had more stress in following through with two claims. One critical claim was over Veteran's Day Weekend, so I had hoped this wasn't typical of Choice Home Warranty service. They couldn't find a serviceman to even begin the process for over five days. At the end of two separate service calls and the compressor completely breaking down, I was finally offered a total of $500 to replace a refrigerator that was not that old and had an "outside the door" water dispenser. Feature to feature would be a MINIMUM of $800. I ended up spending over $1000 to replace the refrigerator and got a whopping $500 from Choice Home Warranty. (Subtract the two service calls I paid from that total.)

I am not sure about this. When we had the problem with the Garbage Disposal... you set up us with the first company. The first day they canceled and the second-day didn't show or call. We asked for another company to come and fix it. From last Friday until today between 7 am to 11 am they called and showed up right at 11 am. then got his cash $45 and left to go to Home Depot to buy the part then he called me MAYBE TOMORROW, he can put it in since He does not have the Authorization from you guys yet. REALLY, Folks, We have a little Grandaughter that my wife and I are raising. WHY ARE DOING THIS TO US? WE HAVE NOT RECEIVED ONE POSITIVE SERVICE FROM YOU.

The CSRs make you feel like they are on commission, and therefore rush through the application; they constantly interrupt when you try to ask a question; the last individual I spoke with prior to the supervisor was extremely unprofessional. I couldn't believe that he could be so nasty just because I was asking about the pricing. Is he always that way with customers??? The supervisor was nice, I appreciated his courtesy, therefore decided not to cancel at this time. However, should I have to call for service and I get another CSR like that one today I will ask for a name, and the next call I make, and e-mail that I send to cancel my account will be to the CEO's office at Choice Home Warranty.

Your company is FRAUD, you commit FRAUDULENT activity, Your Reps Lie to get customers. You are disgraceful. I will be reporting your company's gradually practices to The Better Business Bureau and multiple attorneys in hopes to get a class action suit against you.

I thought this was credited by the BBB but is not and very deceiving now very skeptical. Also, I was told that the payment I made was 100% refundable but there is a $50.00 processing fee - deceiving. I feel deceived and very skeptical!

CHW had difficult time contracting someone to look at the fridge. I was offered to privately find someone for repair but I too was unsuccessful. All Appliance Repair came 3 days later, which I understand, but was unable to do the repair without CHW authorization. Hopefully he was able to contact you the same day, get the approval & order the part. Don't know how long that will be. Then we'll have to reschedule another visit to complete the repair.

2/21/18 to 3/6/17 to fix hot water heater. Only my second claim! They sent out a unlicensed plumber from 1 1/2 hours away. Misdiagnosis of the problem then because they do not have a supply house had to order part from manufacturer that took a week! Then came out it was wrong. I then called another plumbing company out of sheer desperation who diagnosed and charged me big bucks to fix it. Choice is only giving me a percentage of my money back in a check that will be mailed 4/7/18 from New Jersey.

My garage door opener stopped working. I called Choice Home Warranty around 8:00 AM. Within the next hour someone had already contacted me. By 12 noon the garage door was already fixed and working properly. I would recommend a friend or family to that company any time.

My first scheduled appointment day was cancelled without my knowledge when I upgraded my terms with you all. I had to call back to reschedule another one. MJS Plumbing did come on Tuesday March 6th. I was very pleased and happy with Danny's service.

Signed up for 4 year service and paid over $1000. First instance of service needed for a broken freezer part... CHOICE DID NOT COVER ITEM... Thanks!!! (Not). I was thinking of referring Choice to my office staff of 40 people and additional family members, but after this experience, the referrals may not be a reconsidered.

I am acknowledging Matthew's professional and caring disposition, he was courteous, knowledgeable and exampled all my questions to the fullest with confidence in what he was saying. Thank you, Matthew, for taking the time out to show, "Quality Customer Service", very much appreciated!

I called in to get some questions answered so I could decide if Choice was what I wanted to go with. Maurice was very helpful until I ended up finding out that he was trying to charge my account for over $2000. I was under the impression that the amount was $22.50 and he seemed a bit irate when I explained that to him. Also, when I mentioned that I needed the premium paid month-to-month he mentioned to me, "You never said anything in the entire conversation that you needed it month-to-month." Kind of ticked me off. I was happy with the premium and the coverage but I wasn't happy with the way Maurice treated me toward the end of the conversation.

On Friday my garage door opener stop working, I called and they dispatched someone to come over. King garage installed a new garage door opener with a total different system that I had, I had a belt opener and they installed a chain opener which makes a loud noise every time the door opens. My bedroom are on top of the garage to make it worst.

As a homeowner, you purchase a home warranty for many reasons, but I believe they all come down to this: wanting to rest easy, knowing that you and your family will be safe and free from expensive maintenance repair costs. Failures happen, and when they do, you want to know that you can make one call and have it taken care of by a team of professionals who will immediately go to work to help you protect your investment and family. Choice Home Warranty is NOT such a company. As the owner of 3 homes, each covered by a CHW contract, I can tell you that they have NEVER serviced a claim that they did not first try to reject. I've come to learn that their statement of "...determine the best course of action - repair, replacement, or possibly a claim buyout", means the best course of action for CHW -- not for you and your home. I thought I was paying for someone to take over and address the issue, but this is not the case.

Senior Citizen Home Warranty. Representative was courteous and patient: He answered questions regarding my concerns & situation: Looked for best effective deals for our circumstance. The recommended AARP package appeared to best suit our budget and circumstances. However, I hope there will be competent professional/workmen under this warranty to service our MH property. We are in rural area on Water Haul.

I’ve signed two contracts and both times it feels like I’m talking to a used car salesman. Such a big company should not use this kind of sales practice. Hate making that phone call each year. Hopefully next year I can find a different company.

When I made a claim about my refrigerator, I was given the run around by different customer service reps. They asked for photos from the service tech, who they asked me to contact because they didn't have anyone to come out. Long story short, they were rude and condescending. After I received payment toward the purchase of a new refrigerator, I called to cancel. A customer service rep named Ryan tried to talk me out of cancelling. He continued to argue with me and asked me to give them another chance. I told him I had already switched to another company and he still argued and didn't want me to cancel. I had to YELL to get his attention. I don't lose my temper very often, but this has to be the worst company I have ever dealt with in any capacity.

Great, fast service. I got new garbage disposal and paid only my $45 fee!?? The technician was nice, he got approval for new part in few minutes. I will never go without a home warranty. It saved me a lot of money and a headache.

My well water pump stop working, contacted Choice and they told me a technician would not be available until three days, now it going on 6 days and I still have no water for my home, have to be the worst company ever noted. The BBB has fine them over 3000000 for poor practices. Can not see how they sleep at night knowing that they are screwing people over. Would recommend to use another warranty company.

Greetings, this was my very first claim with Choice Home Warranty. I must say, the process for submitting a claim was easy and stress free! The customer service representatives I spoke to were all very pleasant and patient! What a difference from what I am used to dealing with when it comes to warranty companies! Grateful! The service received from Plumbing Electricians & Beyond LLC. was also great! Quick turn around response, great customer service, and professionalism. Thank you CHOICE! So far I'm glad to be a member. Hope it stays that way! ((SMILE)). Be Blessed n Be a Blessing...

Water heater repair - Called on a Thurs afternoon and had repairs done by Fri afternoon. Longtime customer and will remain so. Will, and have, recommended to others. Always satisfied and treated with courtesy and respect. This time Derrick went above and beyond to help with my problem and my coverage.

Choice denied the claim even after their representative understood the failure of the system. I appealed and customer service was rude and not helpful. I then asked if their representative had a HVAC license and he did not. They are not a reputable company and I advise do not buy this warranty.

very knowledgeable with the option. I really hope that your service would be with the same level then you would have won a customer for life.

I submitted a claim for faucet repair but was not told that faucets was not a covered item. I feel the representative should of not accepted a claim on a noncovered item. I'm very disappointed and will look for another home warranty. This COST me a 45 dollar service call that I could of applied to the cost of a faucet.

Great experience from the phone call... I couldn't find my contract to the service and the girl on the phone was very helpful. The service guy Brad was great... early and efficient. I was somewhat skeptical about this service when I got it... but it was top notch.

Choice promptly approved a claim concerning an electrical problem. The service provider was prompt, efficient, and knowledgeable. The agent I spoke with was extremely helpful and carefully guided me through the entire process. I appreciate everyone’s efforts. I recommend Choice highly!

I purchased a warranty with Choice in 2017 as I recently purchased an older home. They appeared to be highly rated; but I should have done a more thorough investigation. I had a claim at New Year's & they assigned a service provider; but there were problems immediately: My electricity/power was out & it definitely was an emergency. The service provider could only schedule me 5 days from the claim; I begged & pleaded with CHOICE but they wouldn't help me. By the time the service provider arrived, all the food in the refrigerator/freezer had spoiled! To make matters worse, the service provider had no expertise to fix my problem. I lost $700 in food & was forced to stay in a motel as there was no electricity; CHOICE told me they wouldn't reimburse me for the losses! The service provider did NOT have a license to work in my city; the City threatened to fine ME when they became aware of the situation.

Was very friendly. Explained things well. Told me the different special that we were eligible to get. Was kind and I felt like he was in this for our best interest. So I would be happy to recommend this to others.

Good experience. Excellent salesman, very knowledgeable and friendly, discussed policy in detail. Will recommend to friends and family. Good discount offer. Reviews and reputation of company are good which gives me a sense of security. Plan and coverage much better than the previous company.

I did have a nice experience setting up my plan. The young gentleman was very helpful and courteous and answered all my questions. The value and coverage of the price is very good. I’m glad I have found a company I will be able to count on in the future.

My account manager was very informative and was able to find me several discounts that would work for me. If the rest of the company does as good a job as Tony does I will be real pleased. I am really looking forward to reviewing the policy and comparing it to the one I have now.

We moved into a new home 6 months ago. Our dishwasher which is only 3 years old and cost over $1100 quit working. Called warranty to company to take a look. Repair guy said it would cost more to fix than to replace. He said be careful with this company though. You are going to have to bully them. He was right! They offered $180 to replace the dishwasher. After speaking with a supervisor the max we could get was $230. Awful customer service. DO NOT USE THIS COMPANY!!

Excellent experience with Scott **. He did a great job! He told me about the 42 months of coverage for a great price and a free service fee. Very good customer service! I feel very good about protecting my home for 42 months and I don't have to worry about something breaking down - know I have coverage.

It was so very nice to get someone on the phone within minutes of calling Choice Home Warranty. The gentleman I spoke with was well informed of the services and answered all the questions I had without hesitation. Very pleased I made the call.

Just realized that fine print of policy doesn't cover anything. Clause F-1 of the policy states that any household item malfunction / not working due to rust and corrosion is not covered. As we all know any household item will have normal wear and tear i.e. rust and corrosion over period of time. Claims can be denied under the clause. In my case garbage disposal (Whirlpool make) started making a lot of noise and the technician couldn't conclude the reason for the damage. He was unable to see the what's inside and concluded that unit should be replaced. My home is only 3 years old so corrosion if any is minimal and end of the day it's garbage disposal which goes through water. The claims team concluded that they will not cover it. The claim team concluded that it's not covered and hence claim can't be processed.

I received several marketing emails and telephone calls. Finally, I paid my first monthly payment and joined yesterday. Mr. Wayne ** made my joining CHW a breeze on the phone. Now, I have to see how good CHW is going to honor in the time of an issue or any crisis. This is important about the level of satisfaction by the customer.

I worked with Luke to set up our warranty for our home. He was great and made sure we had the best coverage for the best deal. I am relieved that I no longer have to worry about what to do if an appliance or the house has a problem. I look forward to years of peace after signing up for the 5 year warranty.

Thomas ** was very helpful. I spoke with someone a month prior but they ended up a little rude so I waited. I got Thomas and was able to agree on a price. Even when I called back, he remembered the call which was very impressive after a month.

We called in with a leaky toilet. We had minimal time holding for someone to help us. We received email confirmation and a phone call from the repair person. We were very pleased at how responsive the help center was.

I had heard from friends who are realtors that home warranties from this company are a joke. I didn't quite believe it, until I experienced it for myself. Our garage door opener failed suddenly, which is covered under our $710 plan. We were reimbursed for less than 30% of the cost, had to speak with 5 different representatives, was given conflicting information from two of the representatives, and was then told that the reason we were reimbursed so little was because we did what we were advised to do by one of the other representatives I had spoken with.

It was my understanding that the refrigerator, washer & dryer and air conditioner were included in the plan that I purchased. I think Matt should have pointed out that they weren't. I'm very disappointed that they aren't. So to get the covered, more money spent.

Had to work but my wife was able to explain the issues to the great technician Nathan from Chavarria's Plumbing. He was very knowledgeable and gave some great tips. Thanks to Choice for finding a reliable company to service us in this emergency. Well done and strongly recommend.

Your representative Paul ** was very pleasant and informative. He helped a lot with our question. I would recommend a friend to your service. Thank you. What we heard about your service plan met all of our needs. Since myself and my wife are unable to fix major problems like plumbing, electrical, air continuing, etc etc. We look for to see how your company works.

I was put on hold for longer than I was informed. I was on hold twice, a total time of about 40 minutes. However, after I chose the call back option, I received a call back immediately. I was however impressed with the manager. He was very informative and very receptive and willing to help me. My problem was resolved immediately and I was happy with it.

Choice Home declined my first service claim of heating system. Choice thought the failure is caused by ongoing wore out of the motor, so it is existing condition. Their attitude is also very arrogant. I would not recommend this company to anyone.

Kitchen drain which has laundry and dishwasher all linked was backing up. It took a week before I was informed. Choice could not get a technician out to service my drain. once we agreed to reimbursement, process was nebulous and I repeatably had to ask via email for clarification which returned what seemed like automated and not helpful responses. Emails indicated I could review the response online but I never found a message center online. Haven't received my reimbursement yet so can't describe satisfaction in that process.

The person I spoke to was very nice and helpful. He gave me a great rate for the coming year. I'll let you know how you do when and if and when I need to use your services in the coming year. Currently not much to say since the service as not started yet.

I had Choice Home Warranty for three years and was pleased until my dishwasher broke. And they say they replace something if they can't fix it. Well, they would only pay me $230.00 for my dishwasher. And it cost me $140.00 to install a new one. So I only had $90.00 to buy a new one. They are very misleading.

This is my first call to enroll with CHW for my residence and I had a pleasant experience dealing with the customer representative Mr. Sal **. Hope the same service would be extended at the time of need in future.

I placed the trouble ticket in last night and received a reply by morning that a plumber has been dispatched without me having to call them for an appointment. This is a welcome change from my previous experience when I had to call the servicer and make an appointment. The plumber arrived on time and quickly assessed the problem. He didn't have a replacement part and had to get approval and promised to return tomorrow upon authorization.

I was contacted by Lorenzo immediately after filling in my request for information. He was very polite and patient going through the options of coverage. After reviewing your plan with my wife, we decided to take advantage of your full program.

I cannot highly recommend anyone buying a warranty from this company! The technicians they send are flaky, unprofessional and barely licensed at best! Dealing with calling the company is a nightmare, the agents are rude, unhelpful and read off of a screen and love to deny. I have had contractors they send out tell me they hate working for them, they hardly get paid, and their work quality shows it! I would NOT recommend my worst enemy to this company. Keep on looking!

Had a small electrical issue. From the start of the ease of booking to the excellent service of the electrician. Everything was resolved in a very timely fashion. Looks like I made the best CHOICE is choosing a warranty service. Thanks.

I gave the info and you got it all wrong. I had to wait all day for someone to show it at the end of the timeframe literally 8pm. He had to come from Louisiana. He thought he was coming to unclog a toilet. So he had no tools to handle the real issue, nor the parts. I had to drive to Lowe’s and pay for several parts so he could fix my toilet. I was not very sure this guy even knew what he was doing!

I bought this policy in 2016 and have attempted to use it 3 times... Whatever you need, they don't cover. Unfortunately for me, I paid upfront for my plan and when you receive the booklet it appears like your clothes dryer, washer, refrigerator, air conditioning, etc are covered but in essence nothing is covered and it's a waste of money to have this policy. They have a C rating on BBB and are not endorsed by them. I take the blame for not doing my homework. At the beginning of Jan 2018, I sent a letter in writing asking them to cancel my policy and return to me any remaining money, and here we are almost at the end of Feb 2018 and I have not heard from them. Par for the course!

I just signed up for the program, so I can't review the company's benefits. I can say that I was looking for a company that would cover our appliances. The first time they called I got a gentleman who was not professional, and was very pushy. When I talked to Jared today he was patient with me and listened. I signed up today. After the first day I was almost ready to tell them off. We will see if they live up to their end of the contract.

Joe from Chaviarria's plumbing did a great job. He had to take the tank outside. He cleaned and washed out the vast majority of calcium. He was here about 6 hours working. He went above and beyond. He also changed the heating elements. That was the only thing covered by Choice Home Warranty. They don't cover much. I paid extra to get it flushed out.

After having been with American Home Shield for many years, we chose to change to Choice Home Warranty because they had the best reviews and they have absolutely not lived up to them. We called in a claim on our air conditioner/heater. They were prompt in sending someone to service it. Our claim was denied saying it hadn’t been maintained. The people that came out took pictures and sent them in. They said the decision had been made, and there was no one I could appeal it to. This was at Christmas time 2017. I sent in the receipt where it had been serviced in Nov. 2017. Choice had even came out and replaced a part on my AC in November. They told me the company that serviced it did not do it properly. How unprofessional and discriminatory since this company has been in business for 30 years.

Anthony was Professional, Polite, Patient and Informative. After he asked if we were Senior Citizens and a former Vet, he went out of his way to locate the best deal for us. Anthony is an excellent Choice Home Warranty Representative. Thank you.

Worse company that you will ever encounter! Techs are sent to my house, they make decisions and call that later on I am held accountable as if I made those requests. Their contractors lie to my face and they do nothing about it. I have reported tech's scam and they do nothing! They put it all back on me. Example, tech is sent a $250 check to replace a garage door opener, the tech pulls the scam of telling me that replacement cost more than $250, I agreed to pay the difference, then I find out I got charged the full price for the box! Tech won't refund and their customer service did nothing! And let the tech get away with it! TOTAL SCAM!

I have carried Choice Home Warranty since 10/17/2014. I have only submitted 5 claims. I have had multiple problems with Choice on 3 of these 5 claims. I filed a claim on my refrigerator in 9/2016 and it wasn't resolved until 8/2017. They only offered $450 to replace a $942 side-by-side refrigerator. One claim took 9 days to receive an appointment with a service technician and another claim took 6 days. CHW has problems getting the claims initiated timely, they are also using inferior service repair companies. Companies not calling to set appointments, not showing up for appointments, not returning phone calls, etc. These are the exact same problems that Choice was in a lawsuit over in 2015.

It only took a few minutes to complete my application but the representative was very thorough. He worked really hard searching for options to best fit my finances. I am happy to recommend my family and friends to this company. I believe it would be in their best interest.

We had home warranty for a few years at our previous address, **. Very satisfied with your company. We bought another house. It came with a warranty from 2-10 home warranty. We found out how difficult it was to deal with them when we needed a new furnace when we were in the home only 6 months. Plus the service call was $100. We had planned to call Choice when this contract ran out. Then I went online and saw an ad and a call came through and spoke with a representative. Happy to say I signed up. Your company has always been easy to deal with and service is good. Thank you.

Home warranty Contract, Aaron ** did an outstanding job explaining the home warranty, its features, the value proposition and the discounts which I truly appreciated. He is to be commended for his knowledge and professionalism. I would highly recommend first Choice to all my clients since I’m in real estate.

Spoke to Henry, Greg, Jared within 2 days. They were very informative and courteous. So far my experience has been pleasant. Hoping this company does good by their word. Very reasonable prices. Glad I heard of you all. Thank you!

Matthew was very knowledgeable and patient. He was not pushy and made my decision to get the 3.5 year service plan without using high pressure tactical. I have used Home warranty before with First American and the service fees got too high. Also American Home Shield's service fee are really high!

I had several policies with Choice Home Warranty for my rental property and it was a complete waste of money. Whenever there was a problem it would take days to get someone out. Eventually I would simply pay a local company for repairs. They promised to reimburse me in a few claims but never did. They even double charged me for 2 policies on my the same property and when I brought it to the attention of Ryan who is the head of the company I was basically told to buzz off. Now that the policies are nearing their term I am bombarded daily by sales calls. I wish they were as aggressive in their customer experience as they are in their sales department. Do not waste your money.

Switched both my homes over to Choice about 3 or 4 months ago. Of course my washers starts leaking just a few months later. First the company that was assigned to handle my claim was completely unprofessional. I had to keep calling them to get things moving and had to changes appointment multiple times because they will show up whenever or not show up at all. Then they lied and said they had fixed my washer and when I went to use it the following day it was leaking exactly the same. After over 3 weeks of dealing with them and my washer not fixed I called Choice and ask for a different company to come out. They were so much better and filled my claim.

Our warranty came with the purchase of the house. We have had nothing but problems with them and they are a rip-off. I called to get reimbursed for a furnace repair, sent everything, pictures, bills, etc. Everyone else I send them to can open documents fine, not Choice Home Warranty. Error 404. THAT'S ON THEIR END! They say no, it's my phone, my computer, my email address. All me. REALLY? HOW COME everyone else can open them fine??

Isaac ** was enthusiastic and well informed, perhaps a bit pushy. I did enjoy working with him. The value he quoted me was the best I received from any competitor. His offer for senior and veteran benefits was very nice.

Don't be ripped off and buy a home warranty w/ this company. They will think of every loophole there is NOT to cover the repair! We bought this home warranty because we purchased a home w/ an older A/C system. Then after having the HW for years, our A/C went down. They wouldn't give us a penny to repair it!!! RIP OFF!!! And God-forbid if you have rust on any unit outside, then you're not "maintaining" it. They wouldn't cover our spa heater which is outdoors! Hello! We live in Florida... There's heat and humidity. There was a slight amount of rust on it... So that wasn't covered either! My advice... Go elsewhere!

Sam was very polite until he found out I was a senior citizen. Then he try to push different plans on me when I repeatedly told him no. Then he told me I was being stubborn and didn't want to listen to him. I asked to speak to his supervisor but he said the supervisor was unavailable.

Very professional and gave me a great price than another company I was using. You advertise 1st month free but was not told about that. I expect a callback on this. So second payment should come out April 20, 2018.

I've had other home warranty companies that were not so great. Always trying to nickel and dime me, but Choice was so good. I took them with me when I moved cross country. I've been very satisfied. They hire expert, knowledgeable people who get you the most knowledgeable for your home's problem.

First let me tell that your sales department is doing excellent job to add more new customers but I am very dissatisfied with your service department. First they took three to four days. Was not a emergency problem, When I purchase a warranty and I told that I need a help on weekend or after 4.00pm weekdays for non-urgent problem. Second guy came yesterday at 7.05 pm and I told him that I have a three bathroom. He told me that he is going to do only one bathroom. Then he spent 15 mins to get a answer, job was very small. He spend less than 35 mints for complete job. My question is why he did not believe customer and solve the problem instead to waste 15 mins to get a confirm from service dept, second I hope I will get a better service and I am going to be permanent customer. Send me a reply by email.

In doing market research on home warranty programs, I was called by this company. I was only looking for information. The sales person was only interested in making a sale. I felt pressured into getting the service. After conducting more research, I request to stop this service due to misleading information... stating it was a number one company... when it was only a C+ on the BBC site, as well as many bad reviews regarding the service and claims experience.

We purchased our home in Venice 3 1/2 years ago. We were new to area. I signed up with Choice Warranty since we had no knowledge of area contractors. We have complied with their “maintenance” requirement. This year we called a contractor for a maintenance check on our air/heating. When he came he said that one coil was leaking, the other severely corroded. He would not even attempt to try to do any cleaning since he felt it would “disintegrate” the coil” - also noting if that happened there were no longer parts available for this model.

The technician scheduled me for today, an earlier time instead of Thursday, 2 days later. I really appreciated that since I had to turn my water off due to a broken pipe. He stayed late and repaired my plumbing so I could turn the water back on. My biggest concern was with the company's automated appointment scheduling system that doesn't allow the agent to make adjustments or indicate special problems or situations, which can be very frustrating. That really needs to be changed in order to provide better customer service!!!

The service person has fixed the issue. Due to over power usage, 3 rooms were out of power. Apart from putting on the trip off switch, the service person did something else to correct this issue. Email alert service is excellent.

Jim Wilson Plumbing was very courteous and prompt. They even wore shoe protectors into my house so that they would not rack in mud and water as it was raining heavily today. He diagnosed the problem very rapidly and had the disposal changed out quite rapidly. I was very satisfied with the service and I will recommend him to my friends.

So far so good. The representative we contacted was very understanding, friendly, knowledgeable and professional. We are happy that we have a Home warranty contract with Choice Home Warranty. There is the peace of mind. We recommend all Home owners to join with Choice Home Warranty.

My service is not complete so I can't rate my experience at this time. I called on Saturday got an appointment for Monday. That part was very prompt. The technician arrived and now I am waiting to hear back from Choice or the technician.

I started my search for such a program and wanted to check out a other companies as I would normally do, but I had some difficulty getting understanding of this. Ultimately, I decided Choice had what I needed. Now I am looking forward to see how this plays out servicing a claim. I expect this to be a very good experience.

I clarified before purchasing a policy that I could receive an invoice for the remaining balance so the title agency could pay out the difference. I was told this WAS possible however I have yet to receive this. I got an invoice for the full amount with a note under seller’s information explaining the remaining balance. This is not sufficient for the title company in this case. If this can be resolved please let me know otherwise I may need to cancel my order.

Your representative was cordial, helpful and knowledgeable in handling my claim. I was extremely satisfied. After calling back and speaking with another claims representative, I found that I received the same exceptional service. I will recommend you to my friends.

I called to ask a question about my contract and coverage. My questions were answered pleasantly. The young lady had a lot of patience answering my questions as I asked them a few times to make sure I understood the answer. Thank you for your time and patience. I highly recommend CHW.

Looking for a more comprehensive and less expensive policy on our new home. Seller provided 1st year with another company and we were not satisfied. "BRITTANY" could not have been nicer, more informed or enthusiastic about your product. She alone convinced us to do business with your company!

I have been having CHW for almost 3 years and referred some of my friends as well. But when something broke in your home, they are not covering anything. They are coming up all sort of reasons like wear/tear /rust/old etc. etc... to close the claim. For my past couple of claims they didn't cover anything for last 1 year. THE WORST COMPANY I HAD EVER KNOWN. Even for diagnosis, I paid out of my pocket $200 to do leak test for my A/C. But end of the day they are not ready to cover anything at all. Last year when my washer broke, they didn't cover as well.

Technician showed up on time. They were very courteous. They diagnosed the problem quickly and made arrangements to come back with the part and fix it. I was very happy with the service and would recommend Choice Home Warranty to a friend or relative. Thank you.

Salesman was Francis...nice at the beginning but a real ** after that. Was suppose to call me back...never did. I had to call back. Advised him I had American Home Shield at the present time and never said anything about a 30 day waiting period. He already charged my account the 39.69 which would be for nothing eliminating the 13th month free. I was under the impression that if advised you that I had American Home Shield your coverage would kick in right away. He did not tell me once that I had to wait 30 days...therefore why I am being charged the 39.69 right now for coverage that was not to start til 03/16.

Response time was fast as well as excellent and friendly service. The technician was on time and very nice while performing his duties. We were pleasantly surprised with the repair work that was performed. We will definitely recommend Choice to our family and friends in the future.

I told Greg **, that I would accept Choice as my new home warranty effective 5/9/2018, but I would not accept a charge to my credit card, before the warranty took effect. I said I don't want a early charge to my account, I see it's listed on my credit card statement. Plus he said he would email me with all the details, I got nothing.

I canceled my coverage after 3 days and they kept 50 dollars for admin fees and 65 dollars for sending a contractor out. Very poor company. I do not recommend them to anyone. You will get ripped off and they have all kinds of limits on what they cover (it’s in the fine print).

I enjoyed my experience with the representative who signed me up for service with Choice. He was quite respectful and informative. Also, I like the service. The representative went through all of the information I needed to hear. He also mentioned all of the services Choice provides. I was really impressed with that. I will recommend this company to anyone who needs this service. Also, the person who I talk to First was just as polite and apologetic for being disconnected. I thought that was so so nice. She stayed on the line until I was connected with the right rep. Thanks.

I replied to an email and immediately received a phone call from a rep who was thorough and professional. I did purchase the plan so at this time until I receive the contract and have a need for the service, I will not be able to review further.

The purchase was pretty easy to do but I do feel as though you are kind of pressured a little bit because the signing up process was done very quickly. The gentleman who I spoke with was very helpful in answering my questions. I have not yet used the warranty as of yet.

Returned home to find a leaking toilet upstairs. Called Home Warranty and had a reply and appointment set up in very short time. Repair was made today and appears to be fine now. Very pleased with how quickly this was done, and how pleasant and efficient all my contacts were. Thanks for making a disaster a bit more easy to handle.

I spoke with the representative, Rachel ** yesterday and she was so professional and helpful. She was informative and knowledgeable about the services offered. I am a highly satisfied customer, and will recommend Choice Home Warranty to family and friends.

After residing what I wanted, representative kept trying to upsell me. After the first time that should have been enough. I almost changed my mind and went elsewhere. If I would have been asked one more time I would have.

Choice was very professional in taking the information and I was immediately given an appointment with a plumbing co. The Company Reading Plumbing was on time and courteous and did a great job, hopefully I will not have to contact again. Everything seems to be working correctly.

Bought a home recently with a Choice Home Warranty included. They kill all of the "covered" items with fine print and set extremely low limits on repair costs covered annually. They let me open a claim, have a plumber come to my house, pay the $45 dollar fee, just to then say they were not covering anything because the 500 dollar annual limit for plumbing repair had been used by the previous owner. $45 dollars spent, and an issue that would have been otherwise covered (even after sifting through 3 pages of fine print) just to be told the limit was already hit. They couldn't tell me that when I opened the claim??? I would never be a customer, nor recommend them to anyone, ever again.

Great service. Would recommend to a friend. Service was completed in a short period of time. Customer service was very good. The tech. was on time as scheduled. This is my first call for repair service. I am happy with the experience.

Hot water tank was leaking in and around the relief valve discharge pipe and the bottom drain valve. Repairman was prompt and very courteous. He diagnosed the problem and changed a couple of valves. We contracted with them to fix another problem not related to the warranty, and they came out a day or two later and fixed that at a reasonable cost. A good company experience for us.

Choice Home's entire claims process was smooth, from the initial call to completion of repair. I am very pleased with Choice Home Warranty's professionalism and service. I have used plans from other companies with less than favorable outcomes.

CHW responded to my shower drain clog problem immediately and a plumber contacted me the same day. There was a scheduling conflict but the contractor worked with me with a scheduled visit that fit my time frame. He came the next day. He was very polite and discussed my problem with me and took only 20 minutes to resolve the problem. I am very satisfied with CHW and recommend them to anyone in need to a home warranty.

Jimmy ** was very nice. He helped me with the coverage I needed at a good price. He explained all the different features of the policy. He represented Choice Home Warranty very well. I will recommend Jimmy and Choice Home to my friends and family as well. My experience was very professional and knowledgeable.

My faucet in the bathroom is leaking. I called Choice and they said it need a stem replacement and refused to cover the repair in the warranty. This was just the most horrible service I have ever seen from a warranty company. One should never go to Choice for service.

I purchased a policy from Choice Home Warranty from a very aggressive sales person, who explained in detail that whatever the reason for failing, and no matter the age of the covered item, if it fails it will be replaced period!!!! When my heating system failed, I notified Choice, and they informed me that they could not get anyone out to inspect the system. I called a local technician and he informed Choice that the system had failed and need to be replaced. Choice refused because they said the system was not the proper size for my house.

Within minutes of putting in request I received information on who would be coming to my house to repair, company name, number and time they would arrive. The company they sent kept me informed of the arrival time and was prompt. They did a good job, got proper approval from Choice Home very quickly and replaced my unit. They kept everything neat and clean. I was very happy with the service and the speed that everything was done with.

Representative was very knowledgeable and courteous. He explained about all the features of the program and different options I have and answered all the questions I have. Initially I wanted to go for 1 year option, but after hearing about the discount offered for 5 year plan, I opted for 5 year plan and got 1 extra year as a bonus.

I first visited the site and tried getting a basic quote online, once I did that I got a few emails including one from Myles who later called me. It was very annoying as a customer for him not to realize he'd emailed me and I responded. He also called me by another customer's name which makes it a VERY impersonal experience. He was very condescending over the phone and got upset with me because what he was saying didn't apply to me--as a customer, I was just trying to help him better understand my situation so he could sell me the right products. He spoke over me for much of the conversation until I had given up on the negative interaction and just hung up.

We are very unhappy that we were offered less than 1/3 of the cost of replacement for our dishwasher that your rec. deemed not fixable. We bought your warranty in good faith. We were told we had replacement cost for our KitchenAid dishwasher when we bought the policy. When it broke you offered a ridiculous low offer not even enough to buy any dishwasher. Bad business. Bait and switch. Expected a reasonable resolution.

I had very bad experience with my previous provider. I wish I could have taken my home warranty from Choice. Their services are prompt, professional and hassle free. I pray and wish they progress in all areas of their operations. God bless them and their employees. Thanks.

Terrible customer service, take your money and give excuses for why they don’t cover things. Warranty claims to cover all appliances then deny you and say it happened over time, outside of the policy coverage. Technician came out and charged the service fee of $45 for me to get almost an immediate call with a denial. Now they want to charge me to cancel the remaining months of the coverage. Never doing business with this company again. Use Sears!

I contacted you about my clogged drain and received a quick response from you and from I & M. There were here today and he explained what was wrong and what he was going to do. I was very pleased with your response and the job that I & M did. He was also very personable and good at what he does.

After canceling with AHS I was hopeful I found a decent and honest home insurance. I guess it wasn't the case. They didn't accept the claim and they kept 100$ over my decision to cancel the policy when I have already paid 2 installments for 250$ (which started 2 days ago!!). It's a theft, they charged for cancellation 50$ fees plus 50$ greediness I guess... It's despicable and sad, please read all the policy if you ever decide to go with this company, because they can get you just like they did with me. At least AHS charged only a one month prorated fee for cancellation. Do not recommend.

I called on the on Feb 12 evening about a main line sewer stoppage. And as told that a plumber would be out the next day to check my email for the info, and the company's call number. (I have the email with the day showing when I called). The next morning I checked my email and they said that the plumber was schedule for Feb 14. So that means that we can't use our house for 48 hrs. So when I called your claims department they said they have 24 hrs to send someone out. I told them that the Feb the 14 would be 48 hrs.

I just submitted a claim and the appointment to fix it was scheduled for 3 days from now. This is unacceptable. I’ve been a customer for a long time and I make timely payments so I shouldn’t have to wait so long for an appointment to have my problems addressed.

Have been shopping home warranty companies, was impressed with reviews on Choice Home Warranty. Sal ** called me with information and answered my questions efficiently, completely, and made me feel confident enough to join the family of Choice Home Warranty customers. I love my home and feel CHW is like having insurance on a car... You don't want breakdowns, but it's there to help if you need it.

The representative I spoke with was very kind and listened to my problem. He took all the information down, and told me that he would put it in the computer and that I would get an email from your company and that you would hear from the repair service in my area. Very kind and considerate.

This was very pleasant and professional encounter. Anthony was very knowledgeable. His knowledge was exceptional. I particularly liked access to his personal number and his willingness to answer any questions I may have had. I would for sure recommend Choice to my friends and coworkers.