Choice Home Warranty Reviews

I am pleased with the outcome of each technician’s visit. Both problems were solved in very little time. Although it took a little longer than usual for the second appointment, all worked out well. I would happily recommend Choice Warranty to a friend.

CHW has been the best choice since I purchased my house. They have been professional, on time and has helped me when I had issues with my ac and electric supply problem. Both times the professional came over, explained what is going on and did his best to fix it ASAP. I would always recommend CHW.

Recent contact was very good and the representative was excellent and courteous and patient with me. After lengthy discussion I decided on the three year deal which provided the best coverage for the price. I am pleased that I once again will have coverage on my appliances if necessary.

Answer the phone and listen. Stop reading scripts and listen. I still need my refund of out of pocket expenses. Telling me it was reasonable to expect a two week wait time for a broken refrigerator is unacceptable. It is so hard to get someone on the phone.

I have never been so annoyed! Automated help systems should be banned for any customer service! Do you like automated systems? I am guessing NO. Treat customers the way you want to be treated. Don't push renewal products when I call for a repair. Maybe with a follow-up call if I am satisfied. Customers are annoyed by needing repairs and don't want to be bothered w unnecessary sales pitches.

My initial assigned plumber was very unreliable. They did not keep two appointments in one week. Even though, they rescheduled the appointment a third time, I refused to work with them. By contrast, the second plumber was professional, personable and polite. He Identified the problem immediately, and replaced the faulty part quickly. I will request this vendor whenever I have a plumbing problem in the future.

The salesperson was a bit of a slammer, but he made a good offer so, I purchased the home warranty. The next day I got a call and there was no extension. I called the original salesperson for help. He said, "I’ll call you in 5 minutes" and hung up rudely. An hour later I called to cancel. Alissa saved the day. Hope the rest of the road won’t be as bumpy. I don’t appreciate disservice. That’s why I left the last company.

Leo was my salesperson. Person spoke to me very well. Explained me nicely. Gave us good discounts. We were able take a plan for 42 months at a great price. I’d recommend to my friends. He also offered us added coverages to my plan.

Kyle was attentive (a good listener!!!) and answered all questions clearly. Refreshing to have a professional conversation!! Made my purchase selection easier. Purchased coverage for my primary residence and a rental property. Will pass on this positive experience to friends with rental properties.

The receptionist was very experienced, kind and patient with me. Do you listen to my complaints? I sent it. Technician right out and got the job done. I really enjoyed talking to them to her. I would strongly recommend my friends Choice Home Warranty.

Purchased warranty online, but did not get copy, so I called and someone named MIKE answered. ALL this person tried to do is sell me more and more, when he finally gave up, he did not want to help me, sooo I still don't have a policy. Is it possible to email me the policy, or what do I have to do to get it???

Our service technician—CROSSROADS SUPPLY did the job to our extreme satisfaction. He was professional and did everything the way he was supposed to. His promptness was also appreciated. I would highly recommend him to anyone. I hope that if I need future service you will assign him to my claim.

I called to report an electrical problem causing power outages. I described the problem, you accepted the order, sent a technician to fix the problem, I paid $75.00 and you then refused to allow the technician to fix the problem. I think that was terribly wrong. You also promised someone would call to discuss the situation with me and no one ever called.

Choice Home Warranty is the best deal on the market offering you the best coverage at the best price. I am totally satisfied with their price. Coverage and best and quick service. I highly recommend them. You can not go wrong and you will not get a better price.

Called in error- machine worked while repairman was here. I have not tried it since the repairman left. I don’t like that everything is on the computer only. I had nothing on paper that showed my membership in this company.. My husband still gets phone calls trying to get him to join Choice.

This has been the best service I received from this program ever. The tech was very good and didn't have to put me on a list to wait a week for part. That company is great with the call and time of showing at appointment.

My first time having a claim with Choice warranty and the company denied my claim due to "known or unknown pre-existing" problems. How would I know if anything was pre-existing if the appliance was working fine till that day I filed the claim. I left American Home Shield for Choice and now I'm regretting my choice.

Justin, changed his schedule to fit me in. He discovered the problem in no time. He later came back to take photo and he now has the approval and will make repair next week. I want to speak to someone about the additional charges that have occurred. Can't get anyone on phone.

Drew was very informative. He answered all my questions. He was also polite. I just signed up with your company and have no experience with your service but if it is like Drew's presentation I will be very satisfied. I will certainly recommend your company.

The dishwasher was experiencing a leak and I had not used it for about 3 months. Then I remembered I had the warranty program so I called them on either a Thursday or Friday. A couple of men came to the house the following Monday and in about 30 minutes or so the problems was resolved and fixed! I have used this service before and have been satisfied. The quickness as to the response was excellent.

RE: Dryer was making a loud noise when spinning. Tink's Appliance Repairs LLC was timely, professional and quick. So glad I called because my dryer is working well, now. Truly thought I was going to have a purchase a new one. I am so grateful for Choice Warranty.

The agent that I spoke with was very pleasant and appeared to be knowledgeable. I have not received the service as of this date, so after the service is met then I will probably have more to write about.

The process of placing a claim is okay. However, The timing for the technicians is in need of being more punctual. The fees for service calls is WAY TOO HIGH at $65. Also I pay a monthly fee in excess of $60. That's $720 a year and we have been for years. Additionally we have to pay something on each product replacement. Overall not TOO HAPPY with CHW.

The technician made and kept the 1st appointment to diagnose the problem. The ice maker needed to be replaced. It took over a week for the technician to return to replace the ice maker even though the authorization to replace the part was granted within a day or two of the service call.

A/C evaporator is not covered due to rust or corrosion. The system is 12 years old. Of course there will be some rust. Then I was informed while canceling my policy that Choice now offer an upgraded policy which does cover rust. That upgrade was offered to me for five dollars more. I was told this upgrade came out November of 2020, but I was never made aware. Being that this is an option on policies now, I would think there would have been a better solution to my problem than just straight up denying the claim.

Placed a service call and then l no longer needed service. Both times the representatives were very proficient in assisting me. I appreciated their support in this matter. The second call back was crucial because the contractor business line was down and l needed to cancel so l will not be charged for the service call.

My heating and air conditioning service stated to call my home warranty regarding the unit and that I needed Freon. They also stated that I may need a part. Compressor capacitor. When the home warranty man came he stated I didn't need the part. I was somewhat confused and didn't know who was telling me the truth. I guess time will tell when I will need to call back. Thank you.

I was happy with the service provided by Tyler. He was friendly and professional. I had to get space heaters in order to sleep through the night, since he could not fix the problem the same day, but he came out the next day as promised, and fixed it.

Your responded was fast and accurate. Did not took long before both of my appointments were scheduled. The technicians came before the time and went straight to business. It didn’t take long when they explained me what was wrong with the equipment and what caused it. I am happy with the overall.

We had a very good experience enrolling in the Choice Home Warranty program. Your representative was knowledgeable and extremely polite. And your rates were also completely competitive in comparison to other services out there. We now hope that all of the excellent promises given to us about your service to us, should we have reason to call upon you for repairs to our home, will happen.

I called this morning about a couple minor appliance repairs I have been putting off this winter; got one appointment scheduled quickly for just a few days away. The service person I talked with on the phone was kind and efficient.

Thus far, I have had all positive experiences with Choice Home Warranty. Even when I encountered a bad experience with a contractor, years ago, they addressed, investigated, corrected and removed the problem (contractor). I have and will continue to recommend them to others. This warranty is a great comfort to have and can save lots in home repairs, when you encounter mishaps with appliances. They work really fast in connecting you with a service contractor. If the wait does not fit your speed, they allow you to seek your contractor and give you guidelines for reimbursement.

Choice Home Warranty responded really fast with my claim. The serviceman who came to fix the microwave was very friendly, personable and good at his job. He recommended that the microwave be replaced and they will send me a Lowe's gift card. Not for the full amount to replace it but a just amount.

The technician called to let me know what time he was going to be there. Very prompt and responsive to the issue. Did not have the part, but ordered and gave me an approximate date. Knew the issue and offered a solution.

G&T Appliance repair is excellent. Online claim is very good BUT it doesn't allow for more than 1 claim at a time. Phone service can be improved. Monthly premium rates were raised without notice.! Deductible was raised from $75 to $85 without notice!

I've had Choice Home Warranty, without ever expecting to use it. My son told me I should get it because it would be just another tool to give me peace of mind at my age. I went into the freezer section of my frost-free unit, and it was full of ice on the walls. I thawed out the freezer, then two days later it was full of ice again and the refrigerator section was no longer cooling. I submitted a claim with Choice, and they quickly sent out a service person to check the unit. It was determined that it was better to replace the unit with a new one, rather than repairing it. The only down part of the entire process is I now have no refrigerator and they say it will take 30 days to issue e-gift cards for Lowe's. I do not have an issue with obtaining the new unit from Lowe's, however, I do have an issue with waiting 30 days, to do it. In this instance, Choice has room for improvement. Other than that, I have no issues with Choice and incredibly happy I followed my sons' suggestion.

Raroul was very nice and knowledgeable. He took his time to explain this issue to various folks involved in the care of our family home. He was on time and followed up as promised. I am fearful for this home warranty.

The plumber and his helper responded to our request almost immediately. They were courteous, listened to our problem, on time - on a Saturday - and fixed our problem right away. We would definitely use them again. Great job by this company.

Good work. Efficient but most of all ON TIME. I love when technicians come early and finish early. Spoke clearly and he gave a complete explanation to what was wrong. He also explained exactly what he did to correct the problem.

A week after calling to schedule an inspection of a non working furnace it is not repaired. Appointments continue to change due to other obligations on the part of the answering repair company and now waiting for a part to be shipped. It has been below freezing these last nights.

The technician arrived on time, was polite, professional and thorough. He determined the issue and needed to let Choice know what needed to get done to remedy the situation. We are now waiting to hear from Choice as to the remedy. The technician kept me informed throughout his time in my home. I recommend this technician to all who need his professionalism, knowledge, politeness and expertise.

Response from CHW was immediate. The repair tech was scheduled and came within 2 days, he identified and explained the problem and promised to call as soon as he had the replacement parts available. First time we have had to use the service and the response from CHW and their repair tech, both, are excellent. Would highly recommend CHW to friends and family.

Informative, knowledgeable. Professional. Tech let me know what was wrong and how long to get parts, clean and efficient home visit. Covid 19 protocols followed. Case manager walked me thru options, extremely helpful and professional. Great experience from initial claim to completion.

I was very impressed with the service. The service was supposed to be at a later date. My phone calls prompted them to have the problem solved much sooner. The service came at around 5 p m and he stayed and fixed the problems.

The tech reached out to let me know he was on the way. He had all equipment with him to rectify the problem and worked hard to do so. My only concern is the time period between the claim being put in and the time of scheduled appointment.

Very polite and did not make me waste time. He was not able to fix the problem and said it was up to Choice Home Warranty. To determine next steps but he agree to call me back. Someone I would recommend!

Prompt Overhead Door, LLC was scheduled for the appointment a week out. The technician actually showed up several days earlier and took care of fixing the garage door, which required a new computer board. The technician was nice and took care issue in a timely manner.

Other than cost of contract which seemed high, I am very pleased with customer service and follow up. The $45.00 for each service call is reasonable. (Some other warranty have even higher contract cost and have a $100.00 service call.) My contract will expire in September 202. I will be contacting them again in late summer to see if a new contract will be as good as the last.

Technician responded to service ahead of schedule appointment (very accommodating for me). He ensured that my issue was fixed and free of future problems. Identified issue and made corrections. Choice Warranty has the option to reimburse if your appointment was too long and if you found someone else to respond early. In my case, that was not necessary.

Very good service, very knowledgeable of problem, very friendly, helpful advice and information about the system, very prompt and clean looking and was wearing a mask and keeping his distance and following protocol in these days and times. Will recommend this company to family and friends.

I went on line and completed the new claim submission. Within 30 min, I had a confirmation both on voicemail and email stating that a service technician would be out with 48 hours along with third contact details. I couldn't have expected a quicker response than what was served up.

Call to Choice warranty customer service was handled promptly and efficiently gave me a date and time to expect service. Service technician called and notified he was en route. Service was professional knowledgeable and courteous. Was able to diagnose problem. Had to order parts. Would contact when parts arrived.

Very punctual and responsible, good service! This person has few words, and is very efficient and quick to complete the repair. After the repair is completed, many suggestions will be given to facilitate future maintenance. This company is super recommended! Hahahahahah.

Hello Choice Home Warranty Team. Writing briefly about my experience getting my oven repaired. The process of submitting the claim was really quick and easy. And the technician, Mr. Patrick **, was able to come to my house the next business day and make the necessary repairs. He was really nice and efficient also. I would definitely recommend again to anyone needing similar repairs!!

Roy was EXTREMELY helpful. He not only fixed the problem I was having with my thermostat/furnace, but he explained why it wasn’t working and things to look for if it should stop working again in the future. Highly recommend Roy, Royal Air and Choice Home Warranty. The entire process was seamless and very very easy. Thank you!

Renewal went very well with Matt ** being super pro-active and working with me every step of the way. I have had a few issues with exempted issues prior; with the new policy it appears that Choice has improved their policies to cover more and to a better extent.

I liked the price for the home warranty, compared to my old home warranty I'm saving $200. I did not like being pressured into spending $2400 for a VIP plan after I already said I will think about it but didn't want to proceed with the plan today.

It is with great pleasure to leave a review for Choice Home Warranty. My experiences with customer claims department has been easy, thorough, and professional. The customer service department is outstanding. I had a honor of speaking with Jeana, not only was she a wealth of knowledge but she is what a customer service representative should be everywhere. Jeana went over and beyond in a layman terms way. She never made me feel uncomfortable for asking a question. Jeana had put all fear away. I will continue business with this company as there are so few businesses that truly deserve my review. I hope this helps others make a informed decision. As a single older woman it gives me a peace of mind, thank you!

Placed claim; 3 days delay till service man could get there, bought a snake, got the toilet un-stopped. Sent e-mail to Choice with Claim number to cancel. Called Number provided for service, gave them claim number and told them to cancel. They said it would be taken care of. At 1300 pm, service man came to house, we were not there. Sorry. Otherwise, some homes have only one toilet, need a more rapid repair, We have several so no problem, but fixed it anyway. Overall a very sat.; 5 stars. Thanks..

Sam helped me with all the options and also helped me in selecting the best one. Pricing options are really good and coverage is awesome. Choice Home Warranty has lot of options for deductible also which helps you to save in premiums.

It took three weeks after I reported the problem for the technician to arrive. Once here he quickly evaluated the problem. But now it will take another three to four weeks for you to respond to the order request, order the part, schedule another visit and finally install the new part. To say the least, I am not pleased with the turnaround time. I wonder what will happen if my AC goes out.

The contractor contacted me to confirm my appointment and called me when en route. They arrived on time for the repair and They were very professional. The job was completed satisfactorily and in a timely manner. All of my questions were answered. I would recommend them.

I had a bad experience with first tech that was sent. The second tech was a young man who was courteous and helpful. He knew what he was doing and what needed to be done for long term success. I highly recommend CHW tech Palmetto Home Appliance Co.

I submitted a claim and by the end of the day the technician had been there, had the part on his truck, and I was back up and running. I only paid the deductible fee, the rest was covered. What else could I ask for! Loved it.

The service provider was knowledgeable and explained each step during his investigation and solution for the repair. He spelled out timelines from ordering and delivery of parts to the estimated timeline of when he would return to complete the repair. Very professional.

Your service contractors are very slow to respond, react, whatever. And several that you use have very poor ratings. I think you should rethink the contractors you use. The cheapest isn’t always the best way to go. I’ve noticed several that you have sent to my friend's house that has CHW has been people I wouldn’t allow in through my door.

Technician found leak, you declined repair because leak may have been caused by rust or acidity. There are neither of those problems present, the problem two components rubbing together. I have had legal counsel accompanied their technician of choice check it out. That was their determination, I also was a A/C technician for many years. Now what are we going to do, consider this my appeal. My wife requires the temp conditioned very close so she is able to breathe,

I'm awaiting for an answer to the repairs that was recommended to solve the problems with my washer and dryer. I would appreciate it if I can get an answer ASAP. The technician recommended repair or replacement. As of now we have no way of washing and drying our clothes. Please give me an answer. I would not like to go and purchase a washer and dryer and the ones I have can be repaired. Thank you for your response.

Technician called to let me know he was 20 minutes out. He came on time, diagnosed the issue and fixed it in less than 30 minutes. Overall it was a good process that I was pleased with. I would recommend this technician to anyone needing appliance repair in the future.

Technician was was excellent and professional. On time. Had his mask on. Well spoken. I would recommend him any time. He clean up after he was completed and was done in a timely manner. Technician had all parts necessary and did not have to reorder. Well done.

Repairman was on time polite and would recommend them to anyone. And now that it will be too costly to repair Choice is giving us a Lowe's credit to buy another. Thank you Choice. We would recommend Choice to others.

Very disappointed in the decision of Choice to deny my claim to repair or replace the heater, the technician said my hot water heater was gone and needed to be replaced. He sent his findings to Choice, less that 30 secs it was declined, without offering a reason why. I am going to appeal the denial.

My claim was for the AC that frozen up, luckily the weather wasn’t too hot. I claimed on Wednesday night online, and got a service on Friday afternoon. My appointment was between 3pm-8pm from CHW, but when I called the repair company the person I talked to told me that my appointment is between 3pm-5pm which is better. The technician arrived little bit after 3pm, work on the AC, and the AC is back to work. It hasn’t been a week yet, but hopefully no more problem.

Thanks for upping the limit so I could get my refrigerator working again. So I didn't have to go buy a new refrigerator. The service company was professional and did a great job on completing the service. Thanks again.

Seamless, 100% satisfaction, Bob was amazing! They promised us someone in 24 hours. I expected a delay and an issue with getting someone to my home. I am thankful for the opportunity to work with Choice Home Warranty. Please feel free to reach out to me for further details.

Technical was polite, wore a mask and DID fix the leaking refrigerator. However the ice component that goes along with it that I asked about I was told "just turn it on" is a frozen mass.... So now I guess I have to call for yet another technician to come service that? Good grief!

Great tech. Very thorough. On time. Knowledgeable. Courteous. Very careful with my appliances. Explained the problem well. Would definitely refer him to all of my friends and family. He drove almost 2 hours to get to my house. I hope I get to do business with him again in the future. I would rate his business a 10.

Yes I would recommend this program to a friend because they seem to care about the customer. I really like the fact that you can get an outside contract to review the issue and they will pay for it. That's great.

My husband was impressed with the worker's honesty and how polite he was. The worker checked the fridge and explained what he was looking for and looking at. Gave clear information about his findings. Overall would recommend the person and company to a friend.

I ended up happy but original company R & S Door LLC was a no show 2 days in a row with no communication as to why. That company SHOULD NOT BE USED AGAIN BY CHOICE. Thankfully, Cardinal Door saved the day and resulted in pleasing me.

Our project is not finished, but up to this point, we have been very pleased with Choice. They have been efficient and very good communication. After this project is completed, I will write a final review. So far, well pleased.

I was not home but my girlfriend said he fixed it fast, and it has not leaked yet. Took CHW over a month to have the appointment happen and I had to make multiple calls between CHW and Professional Plumbing to make sure the appointment actually happened. Had a no show because CHW did not send the necessary paper work to Professional Plumbing.

This is literally the worst heating company ever. It’s been almost a week. This guy has been paid and has yet to fix the damn furnace. This family and their 3 children have been in this apartment freezing waiting for the furnace to be fixed. He doesn’t call & give updates on what the hell is going on etc. I’ve had to call him several times. There are literally heating parts stores everywhere. He and his children should try living without heat as cold as it has been. WTH!!! Worst company ever!!! Drop this company!! He's a scam!!!

My hot water was not as good as it used to be. No volume and low pressure.. The guy came on time. Assessed the problem and told me my out line was very restricted and he replaced it and all is good again. Paid 75.00 for srv call only. No charge for the new line.. Very nice guy too.

Our technician was very knowledgeable. I would recommend his service again. He was prompt and courteous. I am, however, dissatisfied with Choice. I believed that my warranty would cover my pool (which is why I bought the warranty), and it covers only minimum.

I signed up today for 2 property warranties over the phone. I received warranty information for 1 via email. After reviewing the information I noticed my company information was input incorrectly. I was charged for 2 properties. I am hoping all will be well once we start.

Ive already recommended you guys to my mom. Bruce went above and beyond to answer my many, many questions. He also stayed late to answer questions for my husband as well. We just signed up today, so I cant comment past my signing up experience. However, our experience so far has been above expectations.

Tech arrived on-time, diagnosed problem and fixed it. Tech was clean cut and fluent in the English language. Work was performed with alacrity and accuracy. Would recommend this company for A/C issues. This the first time I had no concerns with ability of tech.

I am very disappointed with the outcome. My microwave had to be replaced and was only given $191.00 toward purchasing another one. A new one is $350 and the labor is $180. Choice warranty does not pay for installation. You have to go to a store selected by them. You don’t get a credit card/check to go to a place of your choice. Yes you are right - VERY DISAPPOINTED.

The tech that came was very nice, and thorough. He was clean and worked with us to get a time that work for our family. Can’t say enough good things. Waiting for decision on what will happen to my fridge. Choice has never disappointed before.

This is the worst company I have ever had to dealt with. Items that should be covered such as gas leak in the plumbing, within the foundations of the home, normal wear and tear on a home built in 1960s, repair of a water gas line and fitting, cap off a leaking pipe. None was covered due to the pipes being old and showing signs of rust. They are under the house? What do they expect? Shiny nice new pipes? There were a couple of fittings that needed to be replace or tightened. This company took my service fee, but again, on a claim from them, they denied it. I have a home under American Home Shield, they called thinking I had them and said of course this was covered. Unfortunately I still have Choice on this home. BIG MISTAKE. I should have cancelled this a long time ago and switched my home to American Home Shield. Terrible service.

I was pleased with your fast service and very happy with Tier 1 for the service call!! They also explained to me there was an error when you sent me a denial of more service on unit. She was to contact you and clear up the matter.

Two significant things: 1) When they call, they shouldn't assume that I have the time to take care of business right then & there. I might be busy. 2) I'd like to review the actual policy (fine print) before purchase. It's better to avoid any refund complications and to ensure that I'm not getting scammed. And, "everybody else does it that way" is not good enough.

Where is the policy? Several hours later and I have not received it via email as promised. And the Service call is $85, not $75 as the rep told me on the phone. Thank you for your response, please call or email me.

I missed out on an opportunity to have better prices because I missed the call the day of the sale. Michelle followed up with email and phone calls so I was able to get the contract made. I look forward to the new service at reduced rates and house call fees. Thank you.

Choice Home Warranty scheduled the appointment right away and repair as well. Professional company and knowledgeable. Always friendly and helpful. I would highly recommend Choice Home Warranty. I have been with this company for years and planning to continue with them. Fair price too!

Used the oven clean option on my Whirlpool oven and my control board burned out. After a discussion with Crystal, my issue was resolved with a replacement of my oven since the cost of repair was too high. Things were handled in a professional way and to my satisfaction.

Great service, much better than Home Warranty. Highly recommend. Fixed two items, one replaced hot water valve for washer and replaced sink disposal in the kitchen. Charged less than previous home warranty service, was quick and charged less as well. Totally satisfied.

T & J Heating was professional and performed his repairs without fuss or muss. Although they were a little later than expected when they arrived the repair took only minutes. I would recommend this company to anyone seeking a plumber.

I put in a claim for my washer to be repaired and this company made the determination to have it replaced but did not offer enough money for the replacement. Their reason is that the offer was at/based on the wholesale price and not retail price and the case officer had the audacity to tell to wait for holiday sales to see if there'll be a price reduction for the washer. My question to you all is what regular consumer out there has the privilege of buying appliances at wholesale price. Your claim process is a sham and I will not be renewing my contract when it ends.

Wanted to cancel my warranty and was told by a resolution manager that I interrupted him and basically was rude with me when I didn’t want to change my mind. I kept telling him I wanted to cancel my policy and he didn’t like the resolution I wanted.

Our recent service technician was both knowledgeable and courteous. I'd recommend him and his company to all Choice Warranty clients in my area. Again thank you Choice Warranty for expeditiously handling our request. Our experiences over the past several years have always resulted in our issue being resolved.

The gentlemen that came out to look at our AC were nice, knowledgeable, informative, personable, and helpful. I would recommend their business to others as well as call them if I ever needed AC help in the future. 5 star quality!

EXCELLENT!!! Extremely professional, knowledgeable of his profession! My drain is clear with no slow drainage, Mr. Ks Plumbing and Drain Cleaning Inc., came to my home assisted the issue, received permission from CHW, began to snake our drain. (I thought that it would be done from the back where I was the water, but our tech said that he had to go in from the front to make sure the entire drain was clear and it is clear.) Yes will recommend to my family and friends.

I like the idea, this is a good program. Technicians are the problem, most of them are good, but also very, very bad, dishonest because they come for one reason: to get customers for unrealistic orders. Choice is great to work with, but you have to be very careful with the company that carries out the repairs. My cost is $ 45, but many times it cost me $ 90 because I've dealt with dishonest technicians who sometimes do more damage than they fix, I have proof.

I submitted a request for information online, and was contacted quickly by an agent, Roger was very helpful, and walked me through all the steps to contacting Choice Home Warranty and filing a claim. As well as helping me understand all that was covered.

Called for repair to refrigerator and dryer. Repair visit was scheduled very fast. Repairman was professional and showed what was wrong and how to fix. He ordered part for dryer and will return to replace broken part. He was very knowledgeable about each one and gave suggestions.

He called to let me know he was on his way and arrived within 15 minutes. I was shocked and somewhat skeptical at how young he was when I opened the door! However, my concerns were quickly allayed when I saw how professional he was. He listened to my explanation and correctly diagnosed the problem which was quite different from what I thought it was. He was neat and worked quickly. He checked other parts of the stove then tested the stove to ensure it was working properly. I am very pleased with Mikecheck appliance and would definitely recommend him to my family and friends. Thank you Choice for this excellent pick!

I submitted a claim for my Hot water heater and it was denied. You all stated that it was denied because it was improperly install at first. You all states that the electrical was wired with my dryer. This is incorrect because my heater was wired on a stand alone breaker and your technician that you assigned to my claim can verify this.

Technician was dispatched in time. Arrived as scheduled and he is very professional. Beyond fixing the problem also did additional check. He also gave many advices on how to maintain my machine and nice enough to answer any questions I have. Very satisfied with the service

The tech repaired my problem in a timely manner and cleaned up after he was very friendly arrived early. I would use this company again. Also recommend USA Plumbing company to friends family. The tech has what I needed on his truck which help speed in up the repair of my toilet.

The service was excellent and responsive. He not only fixed the problem but offered advice on the care and maintenance of my issue. I would recommend this company to others and would hire them again if I have any further problems.

Our technician showed up right on time and didn't waste any time getting to work on our garage door. He was able to explain & show what the problems were then went right to work fixing them. He offered long term maintenance options as well.

The tech who came to service my unit was very efficient and addressed the problem. He exhausted every means to fix the problem. He informed me on every step he took and gave me the final results. He returned my property as he found it and left no mess.

Technician was on time and fixed the problem in 1/2 hour. He was professional and figured out why our disposal stopped working, a paper piece of plastic had gotten in it and caused it to stop working. He showed us where the reset button was also.

I called several times and could not get through. I had no choice but to go online. Thank goodness my basement didn't flood. It's unfortunate I couldn't speak to a representative. Customer service is huge when it comes to achieving great reviews and more customers. Overall, problem was resolved.

The serviceman was very nice and informed me immediately as to what needed to be done. The ceiling fan in living room was repaired by replacing wall switch and a new fan put in bedroom/office. I am very satisfied with the service.

UPDATED 5/24/21: I was told calls would stop 10-14 days after removing my information... Over a month down the road and still getting calls and texts. Do not get quotes with this company, they do not respect your privacy.

I had a little hiccup with my one of my contracts. The rep Wendy ** answered the phone. She was courteous, responsible and responsive to get my contract corrected in a timely manner. So far, I'm pretty satisfied with CHW's service.

Very polite, clean, polite technician. Explained the problem and fixed it right away. Left the sink & counter sparkling clean. Very pleased. Have a simply lovely, fabulous, wonderful, delightful and awesome day!

Updated on 04/27/2021: I was informed of the technician arriving on the wrong day. He was great, however, but he never came after finding the age of the appliance and inability to obtain parts. That is not a criticism of him. The offer of money in lieu of repair is reasonable but to be told I would receive a gift card on 30 days is not. I still have in place my previous contract for another year and paid to extend it. However I plan to cancel the extension and revoke the payment for it!

HORRIBLE. No techs for months, appliances over 5 years old and they wouldnt cover and before covid the service was horrible, take your money and go elsewhere. They dont care and wont fix your appliance, or whatever breaks. I wont renew my contract, and it takes months for anyone to even come out, have to find own person and pay tech, because choice wont pay them for their work that the tech did,, Run run run.

Had to contact Choice Warranty on my energy saver Kenmore Washer. I filled out the on line service request at 9:30 AM and was contacted by 10:00 AM with a service call scheduled. The technician - Jesse - also let us know when he was on his way. Jesse was professional and knowledgable and gave us a detailed explanation of the issue and what was needed to repair our washer and the time frame for completion. Excellent first time service request experience.

I was a little disappointed that it took 3 days to find a specialist to fix our leaky toilet, but was very pleased with Aaron **'s professional manner. He fixed our toilet on a Friday evening which we greatly appreciated.

Highly disappointed with your service. You offer Emergency service. A/C down for 3 days and you offer nothing. I'm in South Florida with no air. It's impossible to bear it. Disgusted that you offer no solutions and are making me wait. I would not recommend your service any longer.

On 7 April, your tech rep. diagnosed my dishwasher. The reason it wasn't working was the main electronic "mother board". This part is no longer in production and the tech rep. found ZERO mother boards in circulation. You sent me an email that you were trying to find a "fix" for my dishwasher. I haven't heard back from you except for 4 request of a "survey for your service". Service, the machine is broke, there isn't a part available, so, when can I get my dishwasher replaced.

I was aided by electronic claim program and it was easy and got it done. I was doubtful as you had long hold times but it was great. Just waiting for technician info at this time. Thanks for the help.

It took a while for the service tech to get to my house, they reschedule for a week later, but once the tech arrived, the service was exceptional! The service tech, Tom, was professional, knowledgeable, and courteous! Great experience!! I recommend Tom for any appliance repair!

I wanted to sign up for one year with Choice Warranty. The person who talked to me BULLIED ME and I am still shaking from the experience. So then I told him that I did not want the policy from his company and hung up. Now I get an email saying that I am signed up for one year. I do not want Choice's Home Warranty so cancel that. I did not authorize that for my credit card. I did not sign up for one year. This has been a horrible experience.

This is my first claim and by all means, it went very well. Daystar Door was awesome. I received an appointment for the very next day of putting in a claim for service. The day and time worked out great for me. The tech called to advise me of his approximate arrival time. He had his PPE on. Very friendly, professional and thorough. He explained the reason why my garage door was not operating properly. Showed me the part that had to be replaced causing the malfunction. The tech worked quickly and took the time to make sure everything else was in working order. I was very impressed and appreciative with this tech. I'm very happy and satisfied of the work that was performed. As a result, I would definitely recommend this company along with Choice Home Warranty to others. I like to add that the process of making a service request went just as great. Quick response, friendly and knowledgeable agents.

They were able to combine my three claims into one so that I only paid for one service call. The serviceman was very knowledgeable, experienced, and professional. He quickly determined what was wrong with each appliance and made a recommendation as to how to resolve the problem. Thank you for providing excellent service.

The ease of making a claim online, and you following through was less time consuming than making a phone call. Gator Plumbing was on time and spot on! Diagnosed immediately and in-and-out in 15 minutes. Very efficient and professional. Great!

Adam was extremely polite and knowledgeable. He was able to offer me great discounts with my contract renewal. One discount was for "over 50" residents in my home. I was over 50 when I originally bought my first 3-year contract; but there was no age related discount even offered at that time.

I called in the morning to sign up for a plan. Then my tenant told me that they already got one. So I tried to call home warranty to cancel it right away. They bounced me off at least 10x and hung up on me so many times. This is ridiculous.

I have used home warranties in the past and always had no luck when it came to repairs or replacement. Once again my claim with this company has been declined and we are in the appeals stage. We shall see what happens from here. Last shot.

Very fast response time. Very good technician. Excellent resolve time with getting new part, under warranty. Excellent notification of appointment timing. I can't think of anything better they could have done to improve the service.

Just placed an order for service with CHW, C/S Rep., Dennis was very professional and helpful. He reported my situation as promised within 24hrs. I Thank both CHW and Dennis for your prompt attention in this matter, it is hopeful that the Plumbing Tech is equally as professional. Thank You in advance.

Our LG Clothes Washer was leaking and did not know what the problem was. We used the selected technician to look at the problem and a water valve was leaking very slowly but was getting to be progressively worse. It took a week to get the part. The job was finished professionally with the leak taken care of. We have always been happy with all the work secured through Choice HomeWarranty.'

The technicians were here and put in the A/C. I am not a technician so I can't say all was done perfectly, but they were neat and cleaned up after the installation. The A/C is working now and hopefully it will continue to work since this warranty doesn't cover rust and since an AC is outside and has water or condensation that can cause rust, I really don't know why your company says they pay for AC repair when you really don't.

Let me say the tech that came out did and outstanding job. The problem I have is it should not take over 2 weeks to get service. There has to be a number of heating and cooling companies in our town or in a city that is only 30 or less miles away. I hope the next time we use them that we have a better experience. I am hoping we don't have to use them again soon. We bought a 5 yr policy. I will reevaluate if we need their services again. Hopefully this was just a one time issue with finding a service company to service Charlotte Mi.

I moved into a new home two weeks ago and found that the pool was underperforming. I had purchased CHW prior to purchasing the home to ensure that I wouldn’t be caught off guard with unexpected issues. However, CHW was no help when I had to use the service for the very first time due to a pool filter issue. They denied the claim due to improper maintenance. Isn’t that why I purchased the coverage prior to moving in? I’m currently appealing the decision but, at this point, I wouldn’t recommend the service based on my experience at this point.

The man was simply amazing. He had total knowledge of my equipment. He explained what he was doing. It was a great experience. He even programmed my Chrysler automobiles. I have had one of those cars for eleven years and could never get it to program. It only took him a few minutes. Knowledge is power, and he has the knowledge.

I reported to you that my garbage disposal was not working. A maintenance person, you contacted, came and looked at it. He stated that my contract "DID NOT COVER THE GARBAGE DISPOSAL". The metal grinders do not turn, therefore it does not chew up the food, just tries to push it down the drain.. As a result I have to plunge my sink often to get the clogged food to go down the drain. The garbage disposal makes a loud noise and actually vibrates the sink and counter.

The plumber that CRS sent did an outstanding job on our sink and I would recommend him any day. Knew what he needed to do and did it 2 3/4 days after I reported the problem. So I guess they were pretty busy at the time, which is a good thing. CRS has been here before and I like their service.

The service person that Choice sent out knew exactly what was wrong with the washer. It only took about 30 minutes to fix. I have had Choice years now and very satisfied with them. I definitely would recommend Choice Warranty to anyone.

I've had to use Choice Home Warranty a few times since I bought my house and I have very pleased with the service of their in house personnel. I would also like to say their selected contractors has proven them to very good. My whole experience has been good enough for me to acquire a policy for my parents.

Tech was very polite, respectful and knowledgeable. Adhered to Covid restrictions. Identified problem quickly and showed me area of concern. Did not have the part to do fix but ordered and informed me of steps to take once part arrived. Would definitely use again.

Southwest Pool was dispatched to repair my pool at our home that we had just purchased. Cheryl arrived and quickly diagnosed the issue and started repairs. She also spent the additional time to set up the pool to our needs and certainly deserves high marks for quality and customer service.

Mr. ** went to a lot of trouble to determine cause of washing machine failure. Was flexible in the giving us appointment time to adjust to our travel times. Came in during the appointment time window. Would recommend to others. It's hard to find reliable appliance people in the Cape May County area.

Call Choice Home Warranty; made an appointment; the problem was fixed. Just that easy. The experience was simple and easy. I am so glad we renewed our warranty with Home Choice. This was a great decision to make. I suggest to anyone to always keep a warranty on your home.