Choice Home Warranty Reviews

Had my AC go out in my home. Woodward Heat & Air came out the next day. They had to order fan and came back out the following day (on a Saturday) and fixed my AC. They were very friendly and got the job done. Thank you Woodward Air and CHW for getting someone out to us the next day!

Dryer would not produce heat, called in service call and it was determined the dryer needed to be replaced. Still waiting for check to be mailed out per the warranty claim. The service was prompt and I was able to view my claim status online easily.

Great service, and showed up on time. They also showed me what they fixed and how to prevent it from happening again. I would recommend them to a friend and relative for any plumbing issues. We are moving to another house and if any issues we would love them to come.

Easy, non emergent claim processed quickly. Replaced part. Called on Saturday and was able to have service call on Monday. Service company was very friendly and polite. Knew what the warranty covered and just requested the service fee. Thankfully, it was a quick fix.

Jeff from On Track Doors was extremely knowledge and answered all our questions and the garage door was repaired in a timely manner. He kept in touch as to his arrival time and was extremely courteous. In the future, if we need any more repairs, we will definitely ask for him. I will recommend this company to all my friends. Choice Home Warranty, you have a winner with this company.

Andy was excellent. I was told by the first contractor they would not provide air conditioner repair service and had to find my own technician. I was seeking reimbursement and was greatly satisfied with Andy's help. I am being reimbursed as requested. Thank you very much.

Out of all the Home Warranty companies out there, Choice Home Warranty is the best. And the customer service department is very knowledgeable which is good when you have questions about your issues in your home. I recommend Choice Home Warranty to all of my friends and family.

This time around was not the same good experience I've had in the past. They seem to cancel my account without me knowing it. When I didn't hear from them I called them. That's how I found out my work order was canceled. Took some time for them to find me a contractor. This was the longest I ever had to wait to receive communication from Choice. The work was done by RT Plumbing and I am satisfied with the finished product.

My Ac unit stopped getting cold while my wife and I were out for a few hours. I called Choice about 5pm. About an hour later the company that was assigned to do the repair called me to set up an appointment the next morning 8-12 am. They were there and found the problem in no time. It needed a part to place on order but the technician was able to have my system running until the part will arrives. Yes it runs all day but it's better than not having any cool air in this hot Texas heat (100+ temp). Thank you Choice.

Around midnight, I notice that my air was not cooling anymore. At 6:00 am I called and requested a service technician and by noon, they were at my house, working on my unit. I was very satisfied with how quick they took care of my problem. The technician was very knowledgeable and fixed the problem in no time.

Response was very quick. The technician David was quick to find the problem. He explained exactly what was wrong and assured me the problem would be fixed. Excellent service. I would recommend to a friend. I'm very pleased with Choice and would recommend to family and friends.

I started with a downhill experience with my claim being processed and not explained fully. The third I contacted the company frustrated, as a landlord, not very happy. The representative did everything she could to make sure I understood the process fully and even went above and beyond to get a service covered that initially wasn't covered! She was very empathetic to my situation and I appreciate her understanding!

You were very prompt in sending a repairman. They replaced the disposal with a fine one equivalent to what I had. I appreciated your service. Unfortunately, they used a defective coupling causing a major flood, which State Farm took care of.

I had an issue with my Air Conditioning Outdoor Unit. It was giving big noise. I have opened a claim ticket with Choice, they assigned company, the very next day the technician came, resolved issue within 2 hours. Great and committed service. Really appreciated it. Thank you so much.

The garbage disposal and both kitchen sinks were clogged and the guest bathroom tub was draining very slowly. These were all issues that needed to be fixed right away. So, I called Choice Home Warranty, my home warranty company. Almost immediately after submitting my claim, I received a call from Kennedy Plumbing, a local plumbing company. We made an appointment for the same day. A few hours later, Greg, the technician, arrived at my home. He provided prompt and professional service. Both kitchen sinks and my tub were cleared. I am very pleased with how quick and efficient my plumbing problems were taken care of. It was a great experience and I would recommend this company to anyone in need of a dependable home warranty service. Great job, Choice Home Warranty!

I had a problem went my hot water tank. They said that it can not be replace because of the leaking. That they only replace it if it is a mechanical failure. I spoke to one of the managers. She was excellent helping me out and solving my problem.

Everything worked out great. The appliance guy determined washer was not fixable. Talked to agent and I believe I received fair compensation to go out and buy a new machine. Even though we have to receive the check it is nice knowing in this day and time I feel comfortable on how well the situation has been handled.

I filed a claim at 8:07 am on 8-1-17. I left a message at the repair service at 8:38 am. My call was returned at 9:34 am and I was advised by the repairman that he would be over when he was finished with the job he was on. He called at 12:20 am to say he was on his way. He arrived within 30 minutes and immediately knew the problem and completed the repair within 30 minutes. I would say that's excellent service.

Please stay away at all cost, this company will try and find any reason not to pay for a claim. The company does not pay for ductless units and constantly kept telling me that I had a ductless unit. When the technician called and told them that I did not have a ductless unit and they told him and myself that they look it up and it is a ductless unit. A ductless unit does not come out the wall and have ducts through the wall so for them to say that this is bogus.

The experience gentleman was very knowledgeable in this field of work. Customer satisfaction was truly upheld and a job well done. My wait time was very short when I called in for service warranty repair work. Thanks CHW for your speedy response.

I have a warranty for all three of my homes, and whenever I file a claim, Choice rejects it. The first claim I filed they rejected it and after I got an attorney, they decided to cover the refrigerator. Now I have a claim for a stove at another property and they rejected it and said it has rust and no maintenance services have been performed on the stove. I am so disappointed in their services. I will never use their services again.

I filed the claim online, it was quick and painless. Within 24 hours Choice had a technician assigned to my claim. The technician called and asked if the next day would be okay, I agreed. We scheduled for the next afternoon. They called and were able to come sooner, so they did. They repaired our a/c unit in less than 30 minutes. A1 Machine & A/C was extremely professional and courteous. I am very pleased with this claim and my technician. Thank you!

When confronted with a microwave that wasn't working I called CHW. I was pleased how CHW handled the situation. There was a lag in the response time of the repair tech (no fault of CHW) but CHW stepped in to make sure things would be handled in a timely manner. Thank you CHW!

Went to dinner Sunday night 7/30/2017. Came home to find the house hot. I went out back to check the AC unit to find the fan not spinning, I shut it down called Choice Home Warranty who told me they would have a service person call me as soon as possible. The next morning a service person called at 7:30 am and came to the house that same morning and replaced the fan motor upon approval from Choice Home Warranty and he charged me a $45 service fee. I was very happy to get the AC back running by the next morning. Thanks Choice Home Warranty.

My wife called Choice about a kitchen plumbing problem, and she got a quick response. The plumber came out and provided a temporary solution, and was back early next day to provide a permanent solution. We are well satisfied with Choice as our provider.

Had several items needing repair. Took a minute to reach customer service however the process was fast and individual I spoke to was very helpful. I was able to get everything resolved in a single day.

We bought a 6 year contract with Choice Home Warranty and would recommend them to anyone considering purchasing coverage for their major appliances, electrical, plumbing, etc. CHW are quick to connect you with a professional to fix your problems, especially in an emergency.

I recently filed a claim with Choice when my A/C stopped working. Their response was that I was not covered because it was a valve. I wound up having to replace my entire system at my expense in spite of their claims that $60 would be my only cost - if the unit was not repairable, it would be replaced. No satisfaction from Customer Service, just an apology.

I am writing this review to make others aware about the issues I am having with Choice Home Warranty. It took more than 1 hour holding time after I filed my first claim about my air conditioning. Once I get to a real person, Choice Home Warranty refused to pay because they said the reason for my air conditioning broken down is lack of maintenance and the freon was low, hence they are not responsible for it. After calling them back for 13 times with more than one hour holding time for each time, they finally agreed to pay for a fraction of the cost which is $300 but the compressor costs $1500 and it costs 8 days delay. This is a SCAM… Don’t waste your money on Choice Home Warranty.

It is a breath of fresh air to deal with Choice Home Warranty. They assigned Pinnacle Concepts to fix the air conditioner and together they responded and fixed the issue quickly and professionally. I am very pleased with the service and fast response time. Thank you.

Broken Appliance Repair came and checked this Dishwater (not cleaning). Suggested that our GE water softener is not functioning correctly, hence need to contact CHW for getting it fixed. Informed CHW and they sent AQUAMAN to correct the problem which did attend the problem. Thanks to CHW.

Everything was easy. I called and made a request and within two days my garbage disposal was replaced. The plumber was very professional and very nice also. This was my first repair since I acquired Choice Home Warranty and I am very happy with the outcome.

One day my Frigidaire refrigerator was freezing my food on the cool side so I called CHW and told them situation that was going on. They sent someone out the next day to fix the problem. The technician came out that morning to fix my refrigerator and I only had to pay a service call fee for 45.

Apple Appliance great company. Tried very hard to fix refrigerator. Got a check for $390.00 for the old refrigerator. Choice Warranty customer service did a GREAT JOB WITH THE CLAIM. The coverage on the warranty covers most everything outside and inside your house. THANK YOU!!!

This was my first time to use Choice Home Warranty and they proved to be everything they claim to be. They moved quickly to get a company to resolve my problem right away, and in no time my air conditioner was up and running. In Houston, Texas and in summer time, that is very important. Thanks CHW!

Air conditioning issue. I was very pleased with the service. The technician made sure to explain to me clearly the nature of the problem, as well as his proposed work. It is very helpful when a professional will take the time to be sure the client fully understands, and I consider this a major value in service. Great experience.

I have required service on several occasions and am very happy with all services performed. Customer care operators are friendly and help to get service in a timely manner. I have recommended CHW to friends and family. Several of my friends and family have purchased plans. I actually had 2 accounts, for my two residences.

Leak in house - under sink - garbage disposal drain. Service technician was very thorough. Explained system and helpful hints to keep from having future problems. Cleaned work area. Would recommend him for any plumbing problems. Been in the business for over 20 years. Company called very early Monday morning and provided service that afternoon. Would definitely recommend Choice Home Warranty to friends.

My washer was doing something that had never done before. Making a loud noise as it spinned and not wringing out clothes in the spin cycle. I called CHW and within a couple of days someone was out here to take a look at it. He told me what was wrong with it and was calling it in to CHW. Two or 3 days after that he called me and asked if CHW had called me. Told him that if they had, they didn't leave any messages. Being that I work nights and sleep days I'm unavailable to answer calls during the day. I assumed they would leave me a message. He suggested I call them which I did. They informed me that they would be sending me a check but may take up to 30 days. It's been 24 days. So I'm giving them 6 more days to receive it. If not, I'll be calling them. But all in all, I'm pretty much satisfied with their service. Just waiting on the check! But I've already recommended them to a couple of people. Thank you.

This company provided to my home Very professional fast service. Came out same day and at the time I wanted when I called as well as a reliable company. Will use again if we ever need our washer or dryer serviced again.

Setting the appointment was quick and easy. Harris Plumbing was professional, on time and very detailed with what he needed to do. They completed the job quickly. I would use them even if I did not have my Warranty with Choice. Thanks for the great experience!!!

Microwave/oven repair - I loved the service and how easy it was to contact and make an appointment. The one area that I see that may need reviewing is the turnaround time. I place a call on 07/23/2017 and the company came on the next day. The problem that I have is that I am not sure of the tur around time frame. It has been a week and no one called. I called Choice Home Warranty and they stated that someone would come out Thursday. So it has been 10 days. Will update. Not a bad rating yet because this is my first time and I want to see how it works. However, not upset because the parts and labor to fix it are over $300.

The pump stopped working on Whirlpool tub. Pump/motor and switch was replaced and is working well now. Although the first repair company sent didn't repair it, Choice sent another company that did the repair properly and professionally. All is well.

WORST COMPANY. THEY HAVE DENIED EVERY CLAIM - for one excuse after another they will deny it. I had American Home Shield and they were great. I only left because this company spammed me and made all these promises - regret leaving American Home Shield - going back to them.

Excellent and quick service! Made the call and had a callback. Two technicians out the next afternoon. They came in and the work seemed to be done within a few minutes. Helpful and friendly. I would recommend to anyone that needs any help with your plumbing needs. Veteran's Plumbing and Drain.

A year ago I cancelled my service with Choice Home Warranty. While searching for quotes from other companies Jimmy **, a sales representative at Choice responded to my request. After explaining my past negative experience with Choice he informed me that the company is under new management and issues that I experienced in the past have been corrected. He then went through a plan that would suit my needs. He asked if the credit card I used in the past can still be used now. Without pausing to get agreement on our acceptance of the plan or payment terms, he then went on to tell me about the different options I could have, i.e., a 3 year plan, a 5 year plan, senior discount, veterans discount, etc.

On the day of a graduation party at my house the garbage disposal had broken and was leaking water over the kitchen floor. I called Choice Warranty and explained the problem. The problem was fixed by 4:00 and the party went on without any hitches. Great service.

The initial contact with you by phone was a very pleasant and valuable experience - your rep explained the coverage and provided all of your current enrollment options and promotions! The one and only claim since enrolling was handled and executed promptly and professionally.

We have now had 2 issues... one with plumbing and one with a water heater. Neither claim did they cover even though the technician that came to the house felt that they would be covered as stated to us "the needed repairs are for normal wear and tear." Choice Home Warranty then decides that it is not normal wear and tear and declines.

Had an issue with my water heater. Called it in to CHW and then they send a technician and that guy didn't know what he was doing. He had to come out 3 days in a row and still did not fix it. As a matter of fact he made it dangerous. I called CHW and told them about my issues with the technician and the CSR told me not to worry she would take care of it. Sure enough a new company contacted me to let me know one of their technicians would contact me to set up an appointment. He called, let me know he would be at my house in 30 min and he was took him about 20 minutes to fix it. Thank you CHW for the great service I received and I am glad I picked CHW over all the other companies.

Your response was very prompt as was the technicians. They set up an appointment for the next day to diagnose the problem with the air conditioning units. They showed up on time, they determined the problem, and they fixed the problem on the same trip. My tenants and me were very happy.

I have 4 warranties with CW and this has been a nightmare! You spend more money with the warranty than without! At the end you pay the yearly fee, the service fee, the repair or new appliances. Even the technicians says they are the worst company in the market. They sell you lies to make their money! Be aware!!! This is a scam!!! I am reporting everything with the BBB and hiring a lawyer for a class action lawsuit!!!

I had called Choice because my air conditioner wasn't working. It was about midnight and the lady that answered my call was very nice and helpful. I was given a company to call by early morning. Without a snag at all everything was fix. I was skeptical of warranty companies. This one did great. Have already recommended to a couple of coworkers.

I am reviewing Choice Home not their workman because my airconditioner is very loud now and doesn't blow air very strongly to my bedroom as it did before the service. I do however like Choice warranty, they get someone right away and I have been a customer almost 5 years. I have only used them twice and have been pleased. This second time though I have to have someone come out and make this airconditioner quieter. It woke me up from my sleep.

LG Glass top - Technician found burn out connector, got approval order part. Part was in stock reset appointment. Technician was knowledgeable about the product, knew exactly what the problem was. He also explained what the next step would be and wanted to make sure he would be able to get the parts needed before he call in for approval.

Choice was quick to act, polite and the professionals that came to do the plumbing and electric work were really great! I appreciated every ounce of help! I would and have recommended Choice to my neighbors and friends. It does help to have someone to reach out to for help when you live alone and need the help!

This week my A/C went out and with the 90 degree weather, the inside of my house was even hotter. I called CHW. The representative was very professional and they contacted a heating/cooking company. I'm very satisfied with my experience.

We were expecting to pay the 45 dollar service fee. But we had to pay 145 dollars, the service tech said you do not pay for parts. I'm a little confused. The guy did a good job, but we wasn't expecting to pay more money.

I contacted Choice Home Warranty to report my water heater was broken. I had the name of a repairman that same day. I was able to call the repair place myself and set up a time convenient for me. Fortunately it was a part that needed replaced. Choice Home Warranty covered that part.

I really enjoyed being educated on my dishwasher. The service was wonderful. I would surely recommend JB Services to anyone. This day and age everyone wants to rush through problem without the customer fully understand the reason why things fail.

This is the second time I have used my Home warranty since I became a member on 2014. When I call the 800 number to report the problem, right away cam giving a claim #, proceeded with a call on who will be calling me with the service, and all I have to do is pay for the service call (which is very reasonable) and the rest is taking care between Choice warranty and the service man. The service man are very knowledgeable on what they are doing, they are professionals not just anybody. I am a very happy camper with my Choice Home Warranty, will not hesitate to recommend it to all of my friends and relatives.

Was disappointed with the vendor who came to work on the oven. For over two months there were visits, parts order, mixed up appts, etc. However very satisfied with Choice who provided a check to fix on my own... Would recommend.

Awesome work again. Had a leak in bathroom. They were fast and awesome work. Thank you. Same rep came as last time. Very friendly and great work. Had to go to Home Depot to get a part and came back the same day. Very happy with work. Submit claim and fast respond.

IT WENT GREAT! This was my first claim with Choice Home Warranty and I didn't realize how bad I had it with my previous home warranty company. Choice HW dispatched a technician first thing in the morning after my 9pm claim submission. The repair tech showed up later in the morning and repaired our AC. With our last home warranty company, they'd dispatch and it would take 1-2 days to get a technician out. I am VERY impressed with the prompt and professional service!

Ice build up in Freezer. Called to schedule repair. Repairman came the same day. Diagnosed as worn gasket. Told it was not covered under warranty. Service Rep offered a settlement to help pay for the repair, which I guess they did not have to do. That helped a lot.

Ac Unit. Broken wire replacement and working just fine. The service attendant was very knowledgeable and knew what he was doing. He was friendly and got there fast. He also showed great customer service which there seems to be a lack of nowadays. Also Choice Home Warranty is by far the warranty company to choose. Thanks.

Excellent service provided by technician and processed a refund. Technician was on time. Followed up and provided and refund check even though it could not be fixed. It would have been great if they had themselves replaced the dishwasher.

The vendor was assigned immediately. The low cost service fee is much better than the competitor. The email update were very informing and kept me from needing to keep calling to get updates on who was handling my service order. The customer service with Choice was very professional with my most recent service call and I am satisfied with the company thus far.

Called for refrigerator repair. The person at choice home warranty was very helpful and told me everything to expect. A service tech was out within 2 days. They are ordering parts for my refrigerator. Choice home warranty would be recommended to my family and friends as they have taken the worry out of repairs.

When my oven first went out and there was no heat in it the first thing I did was call Choice Warranty and the entire problem was solved from beginning to end within 48 hours. Very happy with the service and work.

Our A.C. unit outside was screaming like a little girl. I managed to videotape it because it was intermittent. Tech knew exactly what to do and replaced my fan motor within 30 min. Very fast and professional and answered all my annoying questions. Choice dispatched quickly. All my doubts about home warranty companies faded quickly.

A/C was not cooling. Technician was assigned; came out, diagnosed and resolved the problem promptly to my satisfaction. I did not have to wait very long. The technician was very professional and at the same time personable and friendly! I was completely pleased with my experience using the Choice Home Warranty service!

My refrigerator quit working. I have been with Choice Home Warranty for a number of years now. I can always rely on them when I have a problem with my home repairs. Whether it be my air conditioner, washer or dryer, electrical. refrigerator, roof, etc., they have always been there for me and my family. They are very trustworthy and have many dependable contractors. I recommend Choice Home Warranty to anyone that needs some extra peace in their lives when it comes to the comforts of home repair.

We were having a severe thunderstorm, I was concerned that my sump pump was not working properly, I called CHW in the evening and quickly was able to get through, they were able to walk me through the process and get me the help I needed, repaired the pump, and it worked great! Was able to sleep well knowing I was protected! Service is quick, convenient and dependable!

I called in today, July 27, 2017 around 10:03am to ask questions about a quote and an email I received. The email was offering a discount and a month free. I wanted to know if they could lock me in the rate or if I could use a different home or cancel if I did not close on the house. I spoke to a Matthew who was aggressive about me starting a policy today. He was so aggressive that he would not allow me to complete my sentence so he cut me off as I was speaking. I told him that he cut me off but I would like to proceed. He gave me a quote to get started today and I told him I would think about it. Then he mentioned a payment plan that was more flexible.

The entire process was a pleasure and a good experience. In the future I would renew my contract to use this type of insurance for my home. Please keep up the good work and continue to use excellent personnel. Thank you.

Checked and reset unit. Worked for one hour. Had to return the next day and replaced a part. Works great. Good service and very nice service company. Would recommend both Choice Home Warranty and Bennett & Sons Air to everyone.

Since switching from AHS, this was our first claim with Choice and we couldn't be more pleased. From the first call in the morning, to a quick turnaround time being contacted by our assigned technician, the claim process was uncomplicated and fast. Not only did the technician show up the same day, he determined our disposal was kaput and had a new one ready to install. Why would anyone ever go back to AHS?

From beginning to end the experience was easy and the air was fixed within 24hrs! When I called and explained the problem I had a professional call me within a couple of hours and was able to make arrangements to have the problem taken care of the next day.

Choice came to my family's rescue very swiftly. I reside in the deep south and my ceiling fan chose to not want to work properly on a hot summer night! I dialed Choice up at 3am. The representative simply took down my information, assisted me in placing a claim, and made me satisfied in knowing that I made the right choice in choosing Choice Home Warranty!

The toilet bowl was detached from the floor and leaked smelly really bad. So Sam got a new seal and repaired it quickly! But I need to know how to remove that black ring around the bottom of the tank?

Our AC unit went out. I called Choice Home warranty and they were on it. Not only did they move the ball quickly, the AC service they contracted with was efficient too. Everything was in working order 5 hours after my initial phone call. We had to pay for the Alternator part which caught me off guard, but we supposedly got a discount.

I was very pleased with Choice Home Warranty. Even though my blower unit on my account had missed a year of preventative maintenance, Choice Home Warranty still paid for more than half of the cost. Would recommend them to friends and family. Thanks CHW!!!

Initial conversation got us nowhere. 2nd conversation got it started. Once it got started it was handled with 48 hours. It happened on a Saturday afternoon so that time frame was acceptable. Very happy with the outcome (AC repair). Would recommend Choice Home Warranty.

My toilet kept running. One phone call to CHW and within a short time I had a qualified technician on the phone. The technician was polite and professional and fixed my toilet. Very happy with CHW as this was my first time needing assistance and my toilet was fixed the next day.

Repair guy came out and repaired my AC unit. It needed new fuses, he didn't have any on his truck so he went to a local store and purchased some, and within an hour of him being there my house was starting to cool down. Would recommend to friends and family.

My mechanic from ALS Appliance Repair was beyond kind and knowledgeable. He even brought in a gentleman who was training with him and explained every step to him. He was incredible. Not only did he take the time to find problem and solution on my machine, he did it while training!

CHW was courteous in assisting with finding someone to do my (home) repair and it didn't take too long to get someone to handle my issue. The technician that was sent to do my repair was professional and very polite. I would recommend CHW to others.

CHW assisted us in resolving a fairly significant plumbing issue at our home despite the unfaithfulness of several plumbing contractors. Choice even elected to waive our deductible for the warranty since the first two contractors did not show for their appointment. Great job CHW!

Called to report my fridge that was making noise and a "beep" alarm that kept going off from inside the fridge on Sat. 07/22/2017. The Choice rep. called to take down my request. Promptly received a call from the repair co. assigned to address my issue with my fridge. The repair co. assigned my request advised me that on the following Monday 07/24/2017 they would come to my home to review the issue. The repair tech. arrived on Monday, assessed the issue, took down the information on the brand, model so that he could order the parts needed but advised me that first Choice had to approve the parts needed before he could come back to make the repair.

I was satisfied with my claim. I received a call the same day which mind you was a weekend "Sunday" with the number for the repair place. I did have to wait until late Tuesday for them to come out but understand everything operates on business days so it was within the 24 hours. The service technician was knowledgeable. Did have to call him back out and then my washer was scrapped. The only issue is the amount they offered for the washer replacement because I have not found one for that price and then having to wait 30 days before I receive the check. Only other thing is the service price I was quoted that I had to pay upfront was less than they told me when I filed my claim. However he did waive the service charge and we are working to straighten that out. I feel I made the right choice with Choice Warranty and overall satisfied.

Customer service person was very helpful. Called twice customer service for my claim both time I have very helpful agent, also dispatch guy fresh air was very good people. Came next day and fix my air condition. Seems like it wasn't big problem but whatever was is fixed. Thank you Choice Warranty for helping me out. I already recommended few my family member.

The HVAC gentleman was courteous and confident when diagnosing and completing the work on my air conditioner. I called home warranty last week to put my order in and now my home is very much cool!! I will recommend this service to all my friends.

Everything that Choice do in coordinating our claim went very well. An appointment with the plumbing contractor was easy to set up, and the disposal was replaced quickly. Thanks for your help. Great service. Would definitely recommend Choice to a friend.

Have had a warranty in effect for almost a year for a townhome we own in Flagstaff AZ. Townhouse is 5 years old. Last week the A/C failed to operate. Choice sent out their selected repair contractor who determined a freon test was needed to determine why the freon had leaked out. Choice does not cover a freon test ($180) although they will pay for repairs resulting from freon loss. Where is the logic in that? Even A/C repairman was scratching his head over that one.

I completed an online claim on Sunday evening and had a response by that afternoon with the name of a company to do the job. The company called me first thing Monday and was at the house and done with the work by noon and we now have a new garbage disposal! I love this warranty company and have had great responses every time I call and use them. Well worth the money!

My air conditioner went out on one of the hottest days of the year and I am disabled. CHW responded very quickly in assigning a service tech and getting my AC back on with only a service charge within just a day without AC. CHW has always been above and beyond every time I have had to call them and the service technicians have mainly been very quick to respond.

I purchased an older home and decided to buy a home owners warranty to protect myself from expensive major systems failure. I am 71 years old and I trusted these PEOPLE! What a total waste of my money with Choice. They denied the claim when the compressor went out, they stated that it overheated and then failed. No Kidding, that is what happens to things that are 10 YEARS OLD!! Don't use this company & let your self be ripped off in your time of need!!

Choice Home Warranty is very professional and provides a wide range of coverage on my house. I really get my bang for my buck with this company. I don't pay a lot in my monthly payments and the service fee is very manageable.

Choice Home Warranty is the best home warranty we've done business with. They are quick to respond and seem to care about your issue. They send competent contractors who take pride in their work. I will continue to be a customer!

Sewage stop up, took a little time to find tech, but they did a good job!!! The tech took his time and told me what he was doing. First he pumped my septic tank out and then he worked to unstop the main line. It took several tries, but he finally got it unstopped and flowing into the septic tank.

Unit was inoperable on our return home Sunday evening, 91 degrees in the house. Technician was dispatched next day and arrive around 1:30 PM. Fixed the unit within an hour. Only complaint I have is that it seemed there was some confusion in getting the ok to the ac company to schedule the service.

I came home in Thursday evening to a 92 degree house. I contacted CHW to start my claim. This was my first time using them as I used to have another warranty company. The representative was very fast and direct but still very friendly. Everything followed just as he said it would. I received my claim # via email. Friday I was provided an email with the HVAC company name and contact info. I didn't have to call them, they called me immediately to schedule my appointment. On Sunday the technicians were at my house and within an hour had my A/C fixed. The HVAC company was very professional too. I honestly recommend CHW. Very structured.

Submitted claim on Sunday evening, acknowledge email was sent informing me of the dispatch company. The company called me on Monday morning to setup appointment. Excellent work by company to fix a 18 year old washing machine. Thank you for the quick response.

This company is a Scam. I don't understand how they have such good reviews. I bought a 3 year deal with them and I have had to use them twice and neither time have they did what they was suppose to do. My fridge was a little over two years old and the condenser burnt out so instead of paying to fix it they sent me a 150 dollar check to buy a new fridge cause they said my fridge wasn't worth fixing. I had paid 2,700 for the fridge two years prior. Only fridge you can get for 150 dollars is dorm room fridge.

I noticed my AC was running but I was not getting any cool air. I took advantage of Choice's online claim option which was really easy. Within an hour, I got a confirmation that my claim had been received and I was provided the contact information for the service provider handling my issue. The company that Choice selected was professional and courteous and quickly resolved my issue. Thanks Choice. You are second to none.

Delta Plumbing did a great job on my claim. They were very easy to schedule, arrived on time, were very professional and did the work in a timely manner. I was very pleased with the whole process as the time from first phone call, to the scheduling to the actual service call and repair was less than 24 hours.

I have been with Choice Home Warranty since 2010, I pay around a lump sum for 6 year on my condo, and in addition with my main home yearly. At first, my 32 gallon water heater was not heating up. Technician sent out to check on it and told me that the unit was kind of old and he would only replace the upper element with the condition I had to sign the receipt that the Choice Home Warranty would not be responsible for my future issue on this Water Heater. It is kind of awkward with what the Choice Home Warranty advertised, but I agreed and it last only temporarily heat up to the point not too cold to take a shower for a few month and I ended up to replace new unit on my own.

A relatively small leak left a 12 inch stain on the corner of the ceiling of my dining area after torrential rains in the spring. CHW contacted a local roofer to diagnose and fix the problem. Armor Roofing came just a few days after I filed this claim, fixed the problem in less than 45 minutes, and referred me to a person who could repair interior sheet-rock.

I was looking for a new home warranty and in searching Google. Choice Home Warranty came up as being on of the top 10. When it was time to file a claim I got nothing but the ran around. My A/C went out on June 22nd. They sent out a service guy who told me the unit would need to be replaced. Choice Home Warranty would not cover the unit because they stated lack of maintenance. When I called the service tech he told me it was not due to lack of maintenance, the unit is over 13 years old. He was surprised that Choice Home Warranty would not cover the unit. I went out and got a second option and it was due to the duct work when the home was built, putting extra stress on the unit. Choice still would not cover the unit.

I have had several calls in Choice and services is just amazing!!! Quick referrals and repairs and I suggest Choice to many. Choice has fixed plumbing, microwave and due to Air conditioning being older they sent check. I was able to buy new.

I have been with Choice about 3 years now and I must say they make things very easy. There isn't in between with them. They don't intimidate you into it using your policy and they make sure you understand your coverage and what will/will not be covered. Overall I am very satisfied with my policy, the price of my policy, and the service call fee. I would recommend Choice to all home owners. Great customer service.

The customer service rep I spoke with on the phone was very friendly, fast, and efficient. She took the time to fully listen to my problem I was having and made sure someone would be able to come out to my home quickly. The company that came out made it out within a few hours and they provided great quality work as well.

The washing machine was leaking and then service technician identified the problem and ordered the part. He returned on Saturday and replaced the part. The washing machine is working like a new one. I am very well pleased with with the service and promptness of the service technician.

DO NOT WASTE your money!!! We have had this policy for a little over a month. Our AC unit went out when we were out of town. We turned off the unit so it wouldn't burn out the fan. We called and a claim. We couldn't connect with the first contractor so we had to have Choice Home assign another - he couldn't come out for 4 days! Meanwhile it's 100 degrees outside!

The electrician arrived on time! I was surprised because I usually have to wait and wait. He was very professional and polite. He immediately identified the problem and fixed it. If I ever again need an electrician I hope they send me the same one.

I was pleased with my latest experience with Choice Home Warranty. My dishwasher had just stopped working altogether. It was deemed not worth repairing after being looked at by a technician, and I was instead offered compensation to replace the unit. I was pleased to have this option and am currently awaiting the arrival of my new dishwasher.

Very fast to call back on your claim. The next day repair man came. Our dish washer was very old but we are very pleased that they give us what it would be worth after 15 years that had long we have had it.

I called Choice for the very first time to submit a claim since I've had my coverage (almost three years now). The customer rep was friendly. Received a service call for the visit immediately. The technician was good and I was very pleased.

Sales people lied that they cover everything, and when SPECIFICALLY asked then also they said that "yes this is cover." And just as other reviews they denied our first claim. For cancellation - they never refund the whole amount. Never let you cancel the policy in trial period. They lie to keep you in. And after trial period they charge unknown fees. Horrible customer support - ready to wait for 30 - 40 minutes when any representative tells you to wait for a minute. You have to make many calls for cancellation as they want to retain you without giving any service. I hope after reading my review other people can stay away from this company.

Electrician arrived 40 minutes early which could have been a problem, but he was very very professional, kind, and made it a great experience. He solved the issues we were having, and did so within a reasonable amount of time. Very pleased with this electrician’s service.

Service was requested for one of the ac units in my townhome. I was notified within the timeframe advised and the contact information for the vendor was provided, Smart Penguin. Everyone I came in contact with was very professional and friendly. The technicians actually arrived earlier than I had been advised, which never happens. And they cleaned up after the service was complete. That was a big plus in my book!!! Thank you for your service and professionalism.

Repair of Garage Door - I have policies on my rental houses, so this applies to one of them. Called CHW, was assigned a technician who called immediately to set an appointment. He arrived when he said he would be there and fixed the problem in less than 30 minutes. The technician was courteous, knowledgeable, and fast which I definitely appreciated. Would certainly use his services again.

He had a little trouble but finally managed to fix the fan. He had to buy a new switch. I believe that he made money on the job. He brought his wife with him. They were both very friendly and efficient.

Air conditioner stop working 90 degrees, sent repair man over within 2 hours and fixed the problem which was covered by insurance. Very happy. We have used the insurance now 3 times and have been always I notified within 24 hours by repair companies.

Air conditioner failed to start. Choice assigned a Technical company within 2 hours. The Technician responded and reported to site within 4 hours of notification. The problem was corrected within one hour. The Technician claimed Choice took almost one hour to approve the repairs. The problem was solved by within 7 hours of initial call.

When the A/C went out we called Choice. They sent Argo which replaced a part to make the a/c work a little. The second time Argo came out they said that the freon was overfilled and removed some. When we could not get the a/c working still, we called Choice to replace Argo. They sent Air Control. They diagnosed the problem. The a/c was low on freon. Choice approved for Air Control to replace 5 pounds of freon. Argo had taken that much freon from the system. Freon is not cheap and 5 lbs costs around $700.00. Choice approved the charge and Air Control got the a/c working perfectly. Thank you Choice and Air Control.

The provider was on time and completed the job (bathroom light and toilet plumbing) in a timely manner and was very informative. I was satisfied with the service as that was my first time using it. I was misinformed about the charges. Called and spoke with management who handled my issue.

This was my 1st experience with my home warranty service. My toilet would not flush. The service and staff was fast, professional and timely. Exceptional on all points. It's worth every dime. Everyone should have a home warranty for that feeling of confidence and security.

AC fan was not working. CHW took care in 24 hrs. Well done. I don't like any warranty, however I will think twice to cancel this account. Based on my first claim I am happy and hopefully the service will remain good.

Webbs Heat and Air LLC., an authorized CHW service technician came to my home to service my AC system. They were very courteous and prompt. I would recommend using them to all who have AC issues. He kept me informed about the issues he was working and did not try to overstate problems. In fact, he indicated the unit only need refrigerant. He was very thorough in checking the system. Choice Home Warranty was also right on top of my claim. I was provided info in less than an hour as to who would be servicing my unit. They also followed up to make sure I was satisfied.

Despite the promises of their salespeople and their "on hold" recording (which you will hear a LOT of as you spend a LOT of time on hold with claims) they did not cover the two claims that we made with them. One was for a pool pump that stopped functioning and the other was our AC unit that stopped working on a 90 degree day. After requesting service on our pool pump, I waited more than a week for them to find someone to come out to do an estimate. When it was determined they couldn't find anyone, they suggested I find someone on my own, pay that contractor for the service and then be reimbursed in 30 days.

Technician came out within a few days and ordered the parts needed for my fridge to stop making that loud noise! They also ordered a part to fix my ice maker! Can't wait for them to come back and install. Thank you Choice Home Warranty for making my life easier!

I would like to say that my experience with the plumber you sent over was satisfactory. He came into my home, looked at my issues, diagnose the problem, and repaired it. I was very pleased with the response to my call, and repairing my plumbing issue.

Air conditioner Running constantly. NOT cooling. Inside temp 87. Reported problem on Thurs 7/20. Informed unable to check out problem until Tues 7/25. I explained that my husband has Interstitial Lung Disease & unable to tolerate high temperatures. A tech was here on the same day as problem reported. Thank you very much. We really appreciate the service.

My thermostat was not working, but I had a problem with the motor and something else. The parts have being ordered. It is supposed to be fixed today. What great customer service. I have had Home Warranty for 3 years and just renew again.

Our A/C went out and Choice gave us an immediate response. Service technician was dispatched the same day. Choice kept us informed throughout the episode, including follow-up to make sure that our issue had been resolved. We are very happy with our Choice Home Warranty coverage so far.

I am a landlord who reported problem with AC. In less than 24 hours someone contacted my tenant and set a time that was convenient to them for service. Everyone was courteous and prompt. They arrived on time and discovered problem. Happy tenant, happy landlord. Thanks.

Choice has been very responsive to my requests. Once my claim was submitted I received an email notifying me my claim has been assigned. From there I reached out to the technician. With 24 hours my issue was fixed. So simple, so fast, so easy. Love it!

Make sure you read all the fine print! I just tried to file my first claim with them and was denied for both. The icemaker and water on a refrigerator are not covered!!! I tried to have a claim on the pool plumbing also and I have to show proof of the last time it was worked on. I have a feeling it's going to be a long 2 years!!!

I have been with Choice Home Warranty for a number of years and I am completely satisfied with the service I receive each time I have had a claim. I have recommended Choice to my family and friends and as a result, probably ten families have signed up and are Choice customers.

The problem (toilet running) was fixed within a day, great service the few times I have used my warranty and will continue to use Choice indefinitely. I would definitely recommend them to anyone. It's so easy. Just pick up the phone when something is broken and it's fixed in a couple of days...

I couldn't be happier with the service. Great value and I've always got my stuff fix. You guys save me a lot of money. I have my AC my dishwasher and my refrigerator fixed with you guys. The service that you give I couldn't be happier. I recommend to all my friends and family and that you got through looking for serious I knew he couldn't be happier.

My experience was great. The technician showed up in a professional manner. He was knowledgeable and went directly to the cause to get the AC up and running again. The timing was absolute on point and Choice Home Warranty is blessed to have MEKTEK MECHANICAL CORPORATION as one of your providers.

I ordered Choice Home Warranty about 6 months ago. I have called in claims 3 times on separate things. Each time they assure the problem is covered and send a company out to fix it. After waiting around for a day or 2 the company arrives, calls Choice Home Warranty and says they deny the claim. Each time they come up with a fancy new work or description for the simple problem and say it is not covered. Last time it was something so easy, a split plastic hose behind the shower. I had the wall taken apart and all ready for the technician. The warranty company changed the name from a hose to a line or something just to say no. They did it with 2 different things on my AC too. They cover NOTHING. I cancelled.

I am very happy with rep and he did a very good job. The service rep with Choice Home Warranty was very cordial and we have enjoyed your service much, much more than when we were with American Home Shield. Thanks.

Comfort Center did the pool heater repairs after being contacted by Choice Home Warranty as the contractor for the job. They came out at the appointed time. Did the repairs and stayed to make sure I was set with the repairs.

This home warranty has been a true blessing. I have already needed AC & garage door opener repairs. They are quick to put in the work order & arrange for repairs. The service repair companies have been great. They have been courteous & timely in their responses.

DO NOT PURCHASE A HOME WARRANTY FROM THIS COMPANY. I am extremely dissatisfied with Choice Home Warranty Company. I purchased two Home Warranties, one for myself and one for my son as a house warming gift. Prior to having Choice Warranty I had Old Republic for six years and the only reason I didn't renew with them was because they no longer service my area. I have yet to have a single claim approved by Choice. They have a reason to deny every service call that we have called about and I have come to the conclusion that they are a dishonest company. I will definitely not be renewing my policy.

Seems there were several problems - one was a refrigerator which got fixed in the same day, then the pool. It took several days to get a repair person to our home for the pool, but once he was here, and got approval for you, he fixed the problem within an hour.

We are very pleased with the local ac service that Choice Home warranty had sent to fix the problem. The unit was not blowing cold air anymore, it seemed to be frozen. Eventually the local company A&J Mechanical Services fixed it. Great job. Would definitely recommend it.

I love Choice. They are always prompt with service. Service is great. I had a chain reaction of a lot of stuff going down in my home. Choice Home Warranty saved the day and money. Every homeowner should have this coverage.

We are the landlords for this property. Our tenants said that they were happy with the service although the service company did have to reschedule the initial appointment. Tenants also said that they were happy with the previous garage door claim.

Dryer Repair - The service tech was proactive and researched our problem before arriving to make repairs. He was able to make the necessary repairs without having to make a second appointment. On the downside, our plumbing problem could not be resolved because your company does not have a qualified plumber at your disposal. I would suggest you contract with one before other customers have the same problem.

We are located in Phoenix, Arizona and our air conditioner stopped blowing cold and it was the middle of July! I called Choice and even though it was after business hours they took our info and was able to have a technician assigned early the next morning. The company that they sent was timely (considering it is such a busy time of year). They replaced the capacitor and checked the unit to make certain everything else was in good shape! We are EXTREMELY satisfied!!! The last time we called Choice it was due to a leak in our kitchen sink and I can honestly say we had the exact same experience! It was fixed and I didn't need to "fight" to have it done!!! I believe Choice is the best home warranty company available!!!

Upon calling about an a/c breakdown they had a service tech call within 90 min and was back up and running smooth less than 24 hrs from the time of the breakdown. They were very professional and the service technicians was also. I would recommend this company and have to a lot of people. Thanks for the great service!!

I discovered a leak under my kitchen sink on Monday night. I immediately called Choice. The Choice representative was VERY helpful. At 8:30 on Tuesday morning I received a call from Cerami Plumbing. They were at my home by 9:00 AM and the leak was fixed by 10:00 AM.

AC outage in the middle of summer. Our home AC went out Monday and by Tuesday it was fixed and up and running. Only had to pay out service fee. Great service, very happy we purchased this plan. It really did save us a lot of money.

My central air was not working, I put in a service call to Choice, they immediately answered with a company for me to call. The job was completed yesterday, needed a new motor. It was fixed for the amount of the service call. Love it!!!

No problem this time on the repair of our washer. Sears could have been a lot quicker in returning with the correct parts. Plus I had to call back and ask when someone was coming for the warranty center. Thank you.

Great company. Very responsive and called me. Called me back with feedback about the repair. Very professional and the service cost was very reasonable. I would recommend this company to others with no hesitation. I wish all the companies contracted by the home warranty were like this one.

Customer service representative was courteous and friendly. She took my order and told me exactly what it would cost. The repair was done timely and there were no surprise charges, unlike with AHS. I would definitely recommend Choice to my friends and family.

My wife and I were very impress with the excellent service and communication that Choice Home Warranty kept with us during the service process. The Company the Service our AC unit was also very professional and knowledgeable and was on time as they said they would.

The response and service were excellent. I have no adverse comments to make. The person who took my call was professional, polite and an excellent representative of Choice Home Warranty. There is really little more that I can say, other than it is an excellent company.

The customer service quick response was amazing. The company they sent to repair our door came immediately and was extremely professional and friendly. We are 100 % satisfied with Choice Home Warranty and recommend to all homeowners. We worried each month that we were throwing money away but we absolutely were amazed at they are truly everything they claim to be. Within minutes we were contacted, scheduled and job completed. The company they used was so friendly and professional.

The respond and professionalism from the plumbing company was excellent. I would recommend Choice warranty to my friends and neighbors. The customer service dept. was very helpful and polite in receiving my explanation with regards to my problem on the plumbing request.

AC problem - I called to set up an appointment and you called back and gave me the company I was to call. They were very far from my home and I had my doubts, but the people that came were nice. They put some new parts in the unit and said to call if there was a problem. I did have a problem within the 24 hours and I did call they came out the next day. It turned out that there was a loose wire. Ever since they fixed things the second time the unit has been working. Overall this was a good experience.

had, I could have save my time and money.

Their price was very low so I signed up. After reviewing the BBB report and seeing some were very negative, I inquired from friends and found someone who had them... They told me to run and that they declined most of his claims. They said his AC unit had not been maintained when their policy says that it is not necessary. I reviewed the policy document that became available to me after I signed up... it shows there is a limit to replacements...which I was also not told about. I called back to discuss... While on hold for about 45 mins, I decided to just cancel...too many red flags. When I finally got a hold of someone from customer service, she was very rude because I did not want to continue the contract. So glad I cancelled. I don't know why they are so highly rated on this site.

First off, they pressured me into buy a 3 year policy. Sent people out 5 times and never fixed my dryer! Then I was told that they would order a refurbished circuit board for it. I asked if I could just get a new dryer, as I did not want a refurbished board. I was told yes, and the allowable amount because of the age of my dryer was $253.06. I found a dryer for $299, which was acceptable to me, and now they say they are only going to give me $153.06 back! I would not have bought the dryer if I had known that was all I would get. I live on a fixed income and cannot afford that extra $100. I tried to cancel my policy after that, and was told I could cancel, but would not get a refund of the unused portion! DO NOT USE THIS COMPANY!!! USE AHS INSTEAD!!

Bennett and Sons came to our house within several hours and completed service to get our air conditioner up and running. We couldn't have been more pleased with their professional, efficient service. Since they are located in Apopka, almost an hours drive away, we were very impressed.

Dryer Making Loud Noise, Technician showed up on time and diagnosed problem. Part ordered and was back within three business days. Completed the repair very quickly and efficiently. Technician cleaned up after himself and did a Great Job. EJ's did an outstanding job on this repair.

Andre ** took my claim for oven not heating true temp. I also had a claim for washer and dryer, which Julio issued two work orders. He said I'd have to pay 3 trip charges. Not true but Ashley corrected it. Melvin Appliance was dispatched; he was prompt and professional. Brought the essential tools and assessed the problem.

Ceiling fan quit working and it was replaced. The serviceman was friendly and very good and helpful. It was a pleasant experience. I was very pleased. This is my first experience with Choice and a good one. I would recommend to a friend.

I had a tenant move in on Friday and discover the refrigerator wasn't working. I contacted the home warranty company and they had an assigned tech within a few hours. The tech was able to get out there first thing Monday morning and fix the issue. I'm thankful I purchased a warranty because I really didn't have the money to purchase a new fridge right away!

Our air conditioner went out on us about 6/15/17. I contacted Choice Warranty on my problem and they dispatched a repair man to our house the very next day. The repair man showed up on the time that was set up and repaired our unit within minutes. Thank you very much Choice Home Warranty for your quick response.

We been in our house 10 years now and one night the microwave stopped working. Gave CHW a call they sent someone out right away. Unfortunately the cost to fix the problem is too high. So I'll be getting a check to replace it. Customer service has been great too. Very friendly and was able to explain the process too. Thank you.

This corrupt, dishonest company is guilty of consumer fraud and breach of contract. If you don’t believe me just research it and see what the State of New Jersey sued them for and what they had to pay. Whatever you do avoid doing business with Choice Home Warranty. I still have four service claims that have not been acted upon. They have a hard time getting service technicians to work for them so what they do is tell you to find one to do the work and they will reimburse you if they agree with what they charge; they often dispute what the repair cost is so you get stuck with some or all of the cost. American Home Shield is the home warranty company to do business with NOT CHOICE HOME WARRANTY.

Technician was: courteous, on time, professional/knowledgeable, diagnosed the problem, explained the written order and what to expect next, explained timeline for repair, showed parts to be replaced, worked diligently and cleaned up afterwards, wrote detailed receipt.

Do NOT go with this company... Those positive reviews are lies and are in no way accurate. I paid 1700 for 6 years of coverage and have filed 2 claims just to have both them denied. One was a microwave that cost 200 dollars and the tech said it would cost 300.00. Choice denied the claim saying it was pre existing and not covered... EVERYTHING that goes wrong with something is pre existing. Stuff starts wearing and breaking soon as you plug it in you idiots... so after arguing with them they agreed to pay half the repair costs. Well guess what the cost was now???? 500.00 on a 200.00 microwave. They wanted me to pay 250.00 so they would only have to pay 50.00... SCAM.

This company denied claims twice without justification. Statements were created so that claims could be denied based on what is found in contract. When I asked a representative to explain reason the explanation they stated was found in the contract but was not the actual situation. What the representative stated was false. On the second claim, the contractor stated that the company told him what to explain on the problem so that they can deny the claim. THIS COMPANY IS 100% FRAUD. Don't do business with them. They coach their contractors what to say in order to deny claims.

The technician was very courteous. He was also very knowledgeable about all products. His customer service skills were great. He was very prompt and called to let me know when he was on the way. Once he arrived he was also very respectful of my home by wearing the protective shoe covering.

Great service from Clark's Good Housekeeping. Just hate the inconvenience of waiting on the part... Recommended this warranty company to a friend. Will continue with this company... Friendly and considerate staff from Clark's Good Housekeeping and the agent who took my call about the washer... Used once before when my dryer broke, great service.

We got home on Thursday evening and when my wife walked into the house, it was 89 degrees... miserable. Right away I called CHW, told them the situation and the lady on the phone said within 24 hours, I should be in contact with someone. Well, in less than 24 hours not only had a local AC company contacted me, the AC was working and blowing cold again and everyone in the house was happy. Great Work CHW!

I called to report my problem and you had Vicks Appliance check the range and they found that the touch pad on the control was the problem. A new touch pad was ordered and it took some time for Vicks to return to install the new touch pad, however it was not their fault because there had been a death in their family and it was out of state. They made the repairs as soon as they could and the range operates as it should. Thanks for the service.

We have had issues with this temperature probe on our Kenmore Elite multiple times. The technician from Jaks Services arrived exactly on time and called ahead before he came. He diagnosed the problem as the temperature probe, but could not change it out due to the previous technician from another company breaking the screws off. He told me the cost to have him and another person come back and fix the problem with the broken screws and it was very reasonable. This was a double oven, so it was going to take two people to remove it and get the screws out. Very sharp guy and very detailed in checking everything before scheduling the followup appointment.

The central air conditioner was blowing out hot air. The technician was dispatched the next day and was able to fix the problem. He was professional and was confident in handling the job. I was extremely happy with his performance.

The call for the claim was picked up quickly - No long wait on hold. The job was picked up within hours and an appointment scheduled the next morning. The repair went smoothly. The only negative was that the technician needed payment in cash at the time of service. This is difficult with a rental property as the tenant is not responsible for the payment. I would rather be billed. It would be great if check or debit card payment would have been an option.

Called CHW and they quickly had a service tech call and schedule an appointment. The service tech was at our home within an hour. Start to finish was approximately 2.5 hours, very impressive. I would recommend that anyone who owns a home take advantage of this warranty.

This is the worst company I have ever dealt with. I called a claim in on Thursday, by the next morning they assigned a tech. The tech called me back after I called him 4 times, let the phone rang once and hung up. I tried calling back and he wouldn't answer. I called Choice and explained to them what happened. They tried calling him and had to leave a VM. They asked that I give him 2 more hours to call back and if he didn't to call them and restart the claim. I did just that. Friday at 2, I called them again and they restarted the claim. By 7 pm that night no one had been assigned. I called back inquiring and they said they were waiting. I called Sat. morning inquiring about my claim and was told that they were still waiting on some to take it.

When I call in and reported my air conditions, I got a response back in a timely manner which was very good. Letting me know who the contract will be taking care of this matter. Very Good. I would recommend some friends.

I made a HVAC claim and Choice Home Warranty got back quickly with a claim number followed through sending me information for repair. They called and set-up a time at my convenience. Came out, did a great job, very knowledgeable and work done efficiently, and covered cost of repair!

Thank you for being fast and knowledgeable of service needed. Not only did the company come out the next day but it took the repairman less than 10 mins to fix our troublesome dishwasher. Very thankful that I have the Choice warranty on my house.

Never ever use Choice Home Warranty. They rob you of your money every month, and then when something breaks, they send incompetent people to your house who do work they say "isn't covered under warranty." I recently had my AC unit go bad. I chose my own tech to look at it. It was determined that a new system was needed. Because the tech mentioned the coil was rusted, even though he explained that is NOT the reason the unit didn't work, they refused to pay the claim. Then they said they wouldn't replace the unit anyway. They would only reimburse me $500 for labor. This company doesn't value you as a consumer! I will be cancelling my policy as soon as possible!

Had immediately response via email about garbage disposal giving us the time for the service tech to arrive. Service tech was punctual and courteous. Great service. Very professional. I have recommended this service to 3 of my neighbors. Waiting on the referral credit as stated.

Please and satisfied. Recommended to my therapist. They friendly Chrs, Glenn and Austin. Have good skills to perform the task and don't mind staying with till the dryer is completely fix. Thank you for your service.

Dissatisfied with Choice HW. Hard to call and speak to someone, senior advisers are rude. Covered my AC unit or so I thought - contract says "All parts and components covered." Thats unless you have a rusty coil then they wriggle out. They had a class action lawsuit in 2016, had to pay out hundreds of thousands and the internet is full of Choice-horror stories - DO NOT trust this company - and all the good reviews you see is because they give people a free month if they give a good review. I have NO IDEA whatsoever how the state of NJ allows them to remain in business.

I had a great experience. The service was very fast. They were very knowledgeable and AC was fixed same day. I would highly recommend Choice Home Warranty plan. The repair company replaced my capacitor and knew what the problem was quickly.

The drain was clog, backups were visible. The technician was very knowledgeable about the problem immediately. I am very much pleased, I commend the technician of his honest and his pleasing personality. This man is a positive force that represents your outstanding organization.

They were very timely and got the service needed to repair my air conditioner. I even called back and they called the technician to verify some info. Choice Home Warranty even went out of their way to find a solution to my problem.