Choice Home Warranty Reviews

A/C failed. I called Choice. It was three day before I received service, the Tech did a good job, but Choice needs to speed up their appointment time. I am 100 years of age can't stand much heat.

The technician was on time and very personable. She made suggestions as to how to fix the oven and it worked. Even though it was a minor fix she was pleasant and made great recommendations. If she was available I would ask for her company when something in the kitchen is not working properly.

The plumber showed up a little late and was not too friendly but he did an excellent job fixing the clogged sink very quickly and cleaned up after himself. Overall, pleased with the service. I would recommend this company to others if they needed minor plumbing repair.

Associate was fantastic and pleasant to work with. Really provided me with great information and options. She was very knowledge about your products and services and guided me to the best solution for me for the next 3 years.

I've been very dissatisfied with Choice Home Warranty. Of the claims I filed only one of those was taken care of. And my policy just canceled before I got the voucher for that particular appliance replacement. The cost of the co-pay is no longer worth the money I am putting me in monthly toward the warranty. I wasn't notified of that weight of increase and I'm not going to pay it so forget you.

Other than the fact that most things are easier by text or email, your sales person was very attentive and timely. Hopefully once the service kicks in, it will be the same. Hopefully a free month will also be given to Marcy ** for referring me to your company and not some other company.

I have been a customer for 1 and 1/2 years, I pay every month and the first time I needed something fixed, it was denied, I've been told that this company does this, but I chose to renew, well I won't be renewing, in fact I'm going to cancel my contract, I refuse to pay a company that takes my money but refuses to fix anything.

We have been CHW customer since January of 2020. During this time we have had 3 minor claims requiring repair of our refrigerator, built in microwave and oven, and 2 major claims that involved our primary and ironically our secondary HVAC systems that both stopped cooling within 6 weeks of each other. Choice Warranty honored all Five claims promptly and fairly. When one service technician proved unreliable he was quickly replaced by another who proved to be extraordinary. I am very happy to be a customer of Choice Home Warranty and would recommend them to others.

They did a great job in taking all the time to figure out what was happening so that could get me in contact with the right people. So that was so kind of them to do. And they also call me back and let me know when the person was coming to check out the AC.

If I say I don't want an extended contract, only annual, I don't appreciate being repeatedly asked to explain my decision. Also I was taken aback when I received a preemptive phone call before I could finish my online application. It made me suspicious some unauthorized person had hacked into your website. I don't like giving out credit card info over the phone if I did not initiate the call. Hard sell tactics are usually the fault of management.

I have been waiting for my washer to be fixed and had to call to find out the status and my ticket had been closed. CHW had not received the diagnostic report from the contractor. There needs to be a way where CHW knows what the contractors has/has not done on behalf of the consumer.

Yes I would recommend the tech to someone, we started out on a bad foot but we got past it. He was great. I don’t need to write anything else. It was a job???. Thanks in advance for the help that I received.

I experienced great customer service from both the warranty company and the vendor that they sent to repair my air conditioning. From when they arrived to when my AC was working again, was only a few hours. I would highly recommend Choice Home Warranty.

Three parts were ordered for our broken washing machine, two of the parts arrived 5/2/20, however the third part was not included. I texted the company to let them know, as the repairman had instructed, and I received no response. I had to call Choice Warranty today, since A&E Factory scheduled to come back today. Need better communication through texting.

I have been a customer of Choice Warranty for close to a year. I have either filed zero or 1 other claim during this time. I filed a claim for my fridge. It took a week to find a vendor to fix the service the fridge. The claim was denied and I filed an appeal. The appeal was assigned to a claim specialist. Sylvanna ** introduced herself by email as someone who cares and encouraged me to schedule and appt or call at my earliest convenience. She has never returned my call. I have requested a call back over 5 times by phone and email. The voice mail says she will call back in the order received.

Ron, the plumber, who came to our home was fantastic. If all service providers were as good as Ron life would be great. Ron was quite polite, very clean work area, could not have been better. If we ever need a plumber again from Choice Home Warranty I will ask for New Age Plumbing, and Ron to be the service man. Outstanding performance.

The plumber that came to my home was great. The problem is the wait time on the phone for CHW. It took several calls to CHW to get the claim straightened out and for them to contact the plumber. I got conflicting information from CHW as to the procedure.

The technician who came to repair my dishwasher was very thorough. He asked several times if I had any questions. He was courteous, respectful of safety precautions, knowledgeable and was in contact with me updating his arrival time. I would highly recommend them and am thrilled that Choice warranty is using them!

CHW said they could not find a technician that would work on my claim. There are at least 3 plumbers in my area. I was forced to find my own plumber which meant that I had to wait a week since filing the claim before they could come out. That's a week with a leaky faucet!

I've had some pretty awful experiences with vendors that Choice has referred my repairs to in the past. However, Smart Choice HVAC was fantastic! They were able to come within 48 hours of reporting (I've waited up to 4 days in the past). Plus, the technician was fantastic! Very friendly and knowledgeable.

I believe it was through EEC HVAC and I was 100% pleased. I had a few questions, which he answered. Very professional and thorough. I've never had a home warranty before and I plan to always have one. The whole process went smoother than I expected.

Got it cleared up and working. Very happy. Plumber made some suggestions on how to avoid this issue in the future, made sure to clean after and even gave me a idea on what product to buy to fix problems again.

First all I requested both of my units get checked on my initial claim. They only sent over a work order for one. Then they said I had to request another. They did that to charge me an extra $85 service fee. I was told both units had same problem but they only approved one to be fixed. I’ve had this service for over a year and never filed a claim. I also referred friends which I see now was a mistake.

Claim denied because the failed item was not a moving part therefore not fair wear and tear. Filed a grievance that did not have a successful outcome. Spend a lot of money for insurance that does not pay when there is a system failure just because the specific failed part "does not move."

I am very disappointed. I purchased Choice Home Warranty because I understood that when my appliance broke, they would have someone repair it along with my co-payment and if it could not be repaired, they could replace it. Instead, my dishwasher cannot be repaired and they are only giving me the "wholesale" rate of $350 as a gift card to Lowe's. My dishwasher was only 2 years old and cost $600 at that time. $350 will not replace it...and I don't necessarily want to buy it at Lowes. It really seems like false advertising to me....also, it's been quite a while and I still haven't even seen the $350 gift card.

The technician was very professional and knowledgeable. He was very pleasant and respectful. I would highly recommend him and his company to anyone needing service on their pool or spa. It's always nice to have someone so pleasant working in your home.

The tech Isreal was absolutely AWESOME, So mannerly and was very honest to everything that was needed to be done to correct the issue. Thank you also for your quick response to my issue and getting it fixed promptly. Thanks Mr **.

Lydia was my Case Manager, she listened and understood my replacement concern. She was polite and came back with an amount we could both agree too. I am very happy with the end results, I tell everyone I know about how good Choice Warranty is.

You are very quick with getting email messages out and asking for this review, yet to get the e-card to me so I can purchase a new microwave is going to take up to 30 days. It's an e-card! It should arrive as quickly as this request for a review did. Why should e-card take 30 days?

The techs who came out to look at my dryer were on time and knowledgeable & professional.. I appreciated the 10 min call before they got there as well. It was a quick process and they knew exactly what needed to be fixed on the dryer.

The company kept us informed at every step. Their technician showed up on time, was very polite and extremely respectful. He had our dryer up and running in under an hour! I would definitely recommend them to anyone in need of repair.

The technician was both timely and professional. He was able to diagnose the problem and had the repair part with him. Sears techs are always better prepared to address and repair the appliances. "In the future it would be best to let the customer tailor their comments to their own liking and not have some predetermined character limit"!!!!

Within 5 minutes of the technician, who I hired and have paid for, I received an email saying my claim was denied. The technician did it right. CHW sets it up in their reimbursement system so that the choices will ensure they can deny your claim. In my case, the choice was age or power surge. Well a power surge would not be normal wear and tear which is the qualifier for reimbursement, age would be. A power surge never happened. The part failed because of age and the technician never wrote power surge on the paperwork left with me. So the technician answered the question honestly, gave the paperwork with the honest answer and I am answering honestly that a power surge never happened. Yet, an unqualified person sitting at a desk or a system algorithm made a decision to deny my reimbursement because the question on the www.chwclaims.com site is set up to ensure they don't have to pay. Most likely going to lose me as a customer.

Choice warranty is unfair when it comes to repairing items in your home. I planned to look for other home service contract. My ballast in the kitchen is not working and Choice Warranty declined to repair it. It does not make sense to have a service and they declined to fix it.

The only concern I have had is when I supposed to had to talk to a site manager and I never received a call back after I left two voicemails. Other than that my experience has been great. I will continue to use Choice Home Warranty.

Technician that came out was very knowledgeable and quick to diagnose the problem. Got a quick response from Choice Home Warranty with the best solution to fix the problem. This was much better than my first experience using this warranty.

I call Choice with my washer making very loud noise and vibrating sounds. Repair man sent out within 2 business days. Very polite and knowledgeable and followed all Covid-19 protocol. Parts needed for repair were not available at all. He notified Choice and options for replacement were quickly offered. I am purchasing a new washer. I’m happy with the quick response. Choice did a Remarkable job for me and my home. Home warranty is so worth it for me. I’m impressed.

Not a lot of time between my calling to place a claim and getting a response from the vendor. All in all Choice warranty was a good choice for me. So I would make a recommendation for choice warranty to my friends and associates.

Best decision, I made in 2021, switching to Choice. Less expensive, across the board. I am happy to have received your email. Thank you Sam! Took multi year plan after professional explanation of the multi year. Love that it is transferrable. Would recommend to others!

Came on time on the original appt date, was able to snake the kitchen drain quickly, and added and additive and provided me some more of the additive for the future. I appreciated the recommendations and guidance provided. What more can I say?

Many claims were never resolved and I just fixed them myself, Now you deny a claim because of a bad install, The installer actual is one of you companies you normally work with. I will think twice about renewing my contract with Choice.

I just purchased a new home and was on the fence about a home warranty but when Dionne told me what all was covered I was sold. She was very, very friendly and very informative and helpful. I will refer Choice Home Warranty to all my friends and family!

The technician was professional and knew what he was doing. He took the time to analyze the problem with the appliance, and called Choice Warranty to set up an appointment for follow up. He was also COVID prepared as he wore a mask.

The capacitor in the A/C outside compressor was bad and it stopped working. I emailed a claim to Choice Home Warranty and they scheduled Air Travel from Charleston to inspect the unit. Air Travel called and told me they had a repairmen in the Bluffton area and he would contact me when he was available. A short while later the repairman called and came to my home and made the repair. He was very professional and friendly.

Very happy with what I get from Choice Warranty especially with the Veterans discount. When you buy an older home in AZ or anywhere, you know things happen and equipment quits. Here in AZ, you must have AC. That alone is worth the price.

Agent was very professional and knowledgeable My questions were answered with clarity and completely. Several options were presented for payment. Product was explained clearly. I didn't feel as if I was getting the let's make this deal sales pitch. Great experience!!!!

We made one call to Choice Home Warranty to find out if a leaking faucet was covered under our plan. The agent took it from there. He told me It was covered and that a claim would be filed. He gave me me the claim number and said someone would be contacting us concerning repair. Choice Home Warranty kept us informed via email. The person they sent was very proficient, saw what needed to be done, got the approval from Choice Home Warranty and Installed a new fixture all within two days. We are very pleased.

Submitted claim for A/C unit not working. Technician was sent to the home with 48 hours which was good. Technician's claim for payment was denied. Reason for denial was "repair on a non-moving component that cannot leak from normal wear and tear". That is ridiculous as the part is 15 + years old, located outside, and is subject to the elements. Process to submit an appeal is not user friendly, inconvenient, and should not require my time. Your company has a poor reputation for living up to supporting and paying claims. However, you are more than happy to take our $1,800 three year premium up front.

It was quick and painless. Hoping it is worth the service and they are there when I need them. I am counting on them to help me keep my appliances and homes in good working order and this is an investment.

Sonny ** emailed immediately after I placed an online query. He was so kind and polite and explained my warranty thoroughly. He explained the Senior discount but I couldn't afford to pay the full amount for a year upfront to qualify. Hopefully in the future Choice Home Warranty can offer a monthly Senior Discount for those of us on a fixed income! Thanks for excellent customer service and I pray the company lives up to the great reviews!

Sam ** was very helpful with all my questions and concerns. He helped me find a plan that was best for me at a great cost which saved me a ton of money. I will definitely recommend this company to all my friends which also saves me more money.

Happy customer! Within 3 days all was fixed. On a first visit I only had to submit one online form. A very professional service repair man came into my house and took care of the problem. Was in one hour my dryer was working, highly recommend.

I am very satisfied with the service so far. I think thing are very good at the moment however this is my first claim. We will see the results before I make a permanent decision. I feel good about everything at the moment.

As far as what the co. Feels what is approved and what is not, is my problem, and that is the main reason why I am going back to American Home Warranty, because they may be higher in price, but they cover more items.

Our refrigerator/freezer stopped working. I contacted CHW to get it fixed. After a few hours waiting, CHW called back to say they had one of their "fixit" companies contact me. I received a call a few hours later and was told someone would come a day later in an acceptable time frame. Because of food loss, I would have preferred someone the same day. We managed and lost only a little. Overall, the service from the repair company was great.

Was having my air conditioning unit looked at for the new season and had to submit a problem with the coils freezing up. So I placed the problem with Choice and they so FAR sent a tech out to find the leak, waiting on choice's decision to proceed from there.

My first experience with Choice Warranty was excellent. My garbage disposal stopped working, so I filled out a claim form online and I received a response the same day. Two days later the plumber came to my house and fixed the issue. Very pleased so far!

What a joke! Poor customer service and in it for the profit. I have a policy with Choice Home Warranty and my dishwasher recently needed replacement. The replacement offer wouldn't even cover the most basic dishwasher. They hide behind some legal mumbo jumbo that they do not pay retail, but the amount that they offer shows that they are just in it for the profit. Don't believe the advertisements!

Your agent poached a current customer 3 months before my renewable policy. It had been a while (years!) since I had talked to Luke ** at Choice. This agent sounded similar (young) and insisted it was time to renew (pay in advance) since my policy renewed July 30, 2021. The phone number was from Bolivar, TX just by Galveston 20 miles from League City. It bothered me that it was not coming up as Choice in my phone, but COVID has changed things a lot! He gave me a higher price but took payments. I called today to verify the policy and Luke answered! Imagine my surprise!

After having a home warranty company give more grief than it is worth, we made the switch to Choice, after reading reviews and speaking to Francis, we feel like we are in the right spot. Hopefully this is a much better experience. Thank you Francis for all your help and getting us started with a great deal. I look forward to doing business with you.

The technician, Joseph, kept me updated on when he would be at my house. He came the same day I filed my claim! He was prompt, friendly, and professional. He took care of the problem, explaining everything as he went along. I would definitely use this company again, and will request Joseph as my technician!!

My experience with the technician that came out for our A/C issue was excellent. He explained what he was doing and showed me each step of the way. My experience with Customer Service when I was trying to determine if I was going to renew my Choice Warranty was awful. I got a call from a Michael earlier in the day and I was unable to talk at that time and asked him to call me back around 3pm. I never received a call back. So I reached out and asked for him. He came on the phone and really didn't listen to me from the start as I had expressed some hesitancy about previous experience and what was covered. He didn't address those issue but went right into sales pitch.

The technician was on time and courteous and very informative. He went into detail about the cause of the problem and what needs to be done to get the appliance back working smoothly again. We set up the appointment to do the repair work.

I submitted a request for information on their website and had a call from an agent within 30 seconds! Kayleigh was informed and able to answer my questions. After purchasing and receiving the policy, coverage is exactly as presented. Price is reasonable as well.

From the time of placing to the tech coming out everything was done professionally, courtesy and timely. I am pleased with my warranty and the tech that came out. If all goes as well as this call I will definitely renew our service.

I contacted Choice through the web page first, but didn’t receive a response. A few days later I called and through their automated system they had a repair person there the very next day! Technician from City Wide was very professional and nice.

The plumber was very nice, respectful, explained the issue and showed me how there was almost no wax ring left. He answered all my questions in a very friendly manner. He even explained how he had to wait for approval from you before he could start fixing the issue. I would recommend this plumber.

Technician called before scheduled window and wanted to come earlier which was great since the window was from 3-8pm. I explained the problem I was having and he immediately knew what it was and what to do. Very polite and professional.

My bathroom developed a problem with tub water emptying from base of toilet. Called Choice. It took 6 weeks to get someone to fix it. Always promises the situation was escalated and I would receive a call from a supervisor. Called and called. No response. Tried to do a written plea on internet. The young man who finally came was great but the time frame and experience were awful.

The plumbers were extremely knowledgeable and explained what was wrong with my toilet noise. I was included in the discussions of what was causing the the vibration and noise when I flushed my toilets. They were very patient and pleasant and I will use them for other projects when needed.

I think your claims department was terrible. I called him. This claim told him it was a broken spring. You send a technician out and he told me that y’all denied it because y’all don’t fix the springs. Why wouldn’t he have told me that when I called in the claim???

The technician was on time, knowledgeable, and professional. He let me know what the issue was right away and noticed Choice Home Warranty. A claim was put in, and I would like the same company to do the install. Thanks again.

Completed a request for broken garbage disposal on Friday and was pleasantly surprised to receive a work order for Monday morning! The plumber called Sunday evening to schedule a time and arrived within the first ten minutes of the hour time frame. He was polite, efficient and friendly. He attempted to repair the garbage disposal (something was stuck) and could not repair so replaced and was done in 1/2 hour. Great service! A relief to have the home warranty and only pay the service charge for a new garbage disposal!

The electrician was prompt and knowledgeable. He quickly resolved our problem and most importantly followed Proper Covid protocol by social distancing and wearing proper protective gear. While I thought it might be a breaker gone bad the technician quickly Identified it as a loose hot wire which is extremely dangerous. So glad it’s fixed.

I would recommend Choice to my friends since it is very easy to place a service call, response is prompt and the contractors are good companies. You can place service call on the phone or online but they are effective immediately either way.

I just called about 5 minutes ago, and they already have and booked for me tomorrow. They are excellent. I am so glad that it will be repaired tomorrow. We have sink full of dishes that need to be washed. Choice Warranty is very dependable. I am glad I choose them.

I called the sales department today to sign up. I was referred by a friend who had a great experience with her first service call. Her positive experience convinced me to sign up. I was very impressed with the Sales Representative I spoke to today. He was Awesome. He was very professional and very knowledgeable. I am very happy I signed up and I am looking forward to experiencing a peace of mind.

Love everything about it. Love the people and the service. They are great. Everyone is nice and gets the job done. I wouldn't spend my money anywhere else. So glad they could take care of the problem that I was having with my stove and now I want them to take look at my air conditioner so we can have some air.

Greg provided great customer service and information on CHOICE Home Warranty Plans. I switched to CHOICE after 15 years with American Home Shield and couldn't be more pleased! Looking forwards to our new home warranty policy and service with CHOICE Home Warranty. Thanks for all your help Greg in NJ!

Nathaniel **, the account executive was very knowledgeable and patient. He walked me through all the details pertaining to each plan/policy. That helped me in selecting the right plan for my property. I signed up the same day with Choice... Quality service.

Signed up with Judah on a multi-year Home Warranty Contract today. He is very knowledgeable on all their products and explained everything on how the program works. Would highly recommend Choice Home Warranty and the peace of mind having them. Thanks Judah!

After an initial denial of the claim for the repair to our washer due to water leaking from the bottom, Choice finally approved it once we had appealed and discussed the reason for the claim with a representative over the phone.

I used the reimbursement choice and was able to get my own technician to come out on a Saturday. I should be reimbursed for all but the $45 service charge. Fortunately, it was a simple repair and the air conditioner was fixed immediately and seems to be working properly.

Service representative lady was very kind and I don't have an issue with her. Online system didn't give me a choice but calling. I couldn't find AC on the menu because it was my add-on per my policy. Little inconvenient.

I have a top of line Trane AC unit in my home. My claim was turned down for excuse (Reason) that don't exist. I will have a new unit put in and have a a piece, which will prove there is no rust inside the coil. This coil is only a little over 5 years old! This will prove that Bad Choice is out to to find a way so sell something that will not do what when say! Just to take money, from poor people. Sure hope can turn into a class action lawsuit case. Check out Beasley, Allen in Montgomery Al.

The Tech was very thorough and friendly. Efficient in his eval and had the parts ordered to correct the problem in the future. He was also ON TIME which was important to us. We didn't have to sit around and wait over a 4 hour timeframe.

Repairman was polite. Had the part for my furnace within hours but we were not home so scheduled repair for Friday of the week but was able to complete repair on Thursday. Very satisfied with the service.

Seth was thorough and answered all questions. He was direct, not pushy and easy to deal with. He reviewed the various programs, pricing and options. We discussed the waiting period and coverage timeframe. He provided all pertinent agreements within minutes via email. Great representative for you.

I have just enrolled for a home warranty so I cannot comment on the service provided. However, the agent I talked with was knowledgeable and explained all my options so I feel comfortable with having Choice for my home warranty.

Our kitchen oven did not start so they send in a technician. He came back after 3 weeks with the wrong part. I waited another 2 weeks without responds complaint with Choice. They send the next technician. He found out that an older repair from Choice burned a hole in the burner. Now I'm in the 9 week. Choice don't wanna pay for a new burner (it's not wear and tear) I have to pay for. This is not the first time that happened. Had a similar issue 2 years ago. Do not sign up with this company. You will not be happy with the service.

The technicians Choice Home Warranty selects to service their customers are all awesome. I am not a big fan of Choice Home Warranty in itself because of past experiences with their customer service reps not being truthful. They verbally say one thing then type something different in the notes so when you call back, you look like the fool!

I need a service repair on my microwave oven due to it not heating up food. The representative I spoke with (Jeff) was extremely helpful, courtesy and efficient. The service order went smoothly and in a timely fashion. This was my first service request. I cannot rate the service at this time. I am waiting to hear back from the service repairman.

I just signed up with them so I've not used them yet. I was referred to them by a friend that has this company as her home warranty company. She said that Choice home warranty was a good company to have.

It seems pretty good everything in the beginning. Cause all the companies want to get the business. But it depends that later how would you treat your customers and how prompt you guys are.?. All depend your services. So let's hope for the best.

I don’t think it is fair to deny my claim because this is the first sign of a problem with my hot water heater. I think your warranty program is a flawed and fraud plan and is only good until the first claim.

I was very surprised at the quick response from Choice Home Warranty. I called them Friday, April 30th that my garbage disposal was leaking. They had a technician (S C Jetting) at my home who replaced the garbage disposal on Sunday morning May 2nd. Mr. ** was very professional and quick on replacing the unit.

I reviewed multiple companies and found CHW to have the best coverage, lowest price, and a lower deductible than my current plan. My old plan refused to cover some issues that cost me more than my deductible to get repaired. I am looking forward to your services.

The person who came was friendly. He called to let me know he was on the way. He checked my air conditioner. Said he would have to come back to fix a leak. As of today no word as to when the next appointment is scheduled.

I had a local handy man come to fix leaks in our faucet. He did not turn a valve on to let water into the dishwasher and this was the problem only. Max was here 10 minutes. I paid him 65.00. Thanks for your quick response.

Response time was excellent. I called in the claim @7:45pm and the repair was scheduled for the next day between 11:00 and 3:00. When I contacted the repair company, they were able to give me a more realistic arrival time. Repair person was timely and completed the repair timely. Very please with entire process.

Super job and the tech was outstanding. He was on time for the appointment. I would recommend your company to other customers who are looking for this type of repairs. Your service was outstanding and that is why I left the other company doing my home warranty work.

I have not had the opportunity to use the plan yet. When I do, I will give you feedback!!! I cannot express an opinion until I have had the opportunity to put the new contract to use. In the past too many companies have NOT lived up to the contract agreement. I want to see what CHW can do.

Contacted CHW, they submitted a work order. I was contacted by repairman within 36 hours. Furnace was inspected and repaired. I would highly recommend having a home warranty and Choice Home Warranty was timely and efficient. Pleasant and easy to fill out work order, if unable to speak with.

The first company CHW choose never showed up even after two chances. The second company was great, however CHW won’t cover the repairs. CHW failed me for the last time. I will be canceling my contract with Choice Home Warranty since they don’t cover basic problems and offer little to nothing in recompense.

The vendor contacted me after the appointment was set for Saturday. Instead, they were able to send someone the same day I submitted the claim. He was courteous, efficient and provided excellent service. I was very thankful that I had the warranty.

The company sent out a very professional individual to check out my air condition unit. Though was problem was due to a storm, I understand that my problem is not one that is covered under my contract. I still feel that Choice Home Warranty did the best they could due to help with my problem. I would recommend them to my friends.

Customer support is terrible. After the sales team No one's primary language is English, they outsource all calls to what appears to be India. They will find any reason to dispute your claim even though you have proof it wasn't a pre-existing/ personal fault. They won't let you talk to next level after they give you some dumb excuse. They only have paid out for 1 claim of 5 in the last 2+ years. If I weren't moving this year I would definitely look for another company.

He quickly found the air-conditioning problem of a wire that was disconnected on the control board and corrected it. It was wonderful to work with him. When I planned to go into the attic to show him where this air conditioning unit was-he said, "That is not necessary because I'll find it." Really appreciated his work!

We were disappointed with no repair on the washing machine. Also for the last request for repair on dishwasher. The amount you give us will not buy a new appliance for washing machine or dishwasher. We only request you repair as your big predominate caption says. So disappointed.

Dryer problem still exists. First dryer door won’t stay closed due to wear and tear which is not covered based on review. The second problem which should be covered dryer not heating properly and cloths are not drying completely after hour to hour twenty minutes.

The technician was extremely nice and polite, clean, wore a mask, and was very quick and efficient. It was a good experience. He did not have the part, so he went directly to the store to get it and didn’t make us wait until the next day. He made sure everything was put back together and working properly before he left.

Very dissatisfied with appointment time on a weekend, I paid 65 dollars for what the AC Company you all sent, he wasn't able to contact Choice Warranty for permission to install new thermostat cause it was a Saturday, also I don't think he would of made appointment if I hadn't called him to find out if he was going to make appointment.

You sent a technician to my house for a leaking water heater. I had to pay $60.00 for that. Then when I called you back to get the approval for a replacement I was told you don’t cover water heaters. If that’s true then why did you send someone over and charge me for something you don’t even cover?

The Legency Service came April 21-2021 and open the drain and last for one washing and plug up again. I have a 30 day warranty. I have call their office and left name and telephone several time with no response. I need to get get this drain open.

You have always been a super company. We have always been satisfied with you and the companies that have taken care of our problem. I tell all my friends to call you. I like the way that you work with the companies.

The company after the second attempt to fix the problem, ruled that it was a preexisting issue. I don't agree. This is after they replace a different part that didn't fix the cooling issue. The frig was working at the time of the purchase of the contract.

When I called to place a claim, the agent could not find my policy. She tried using my name and my address. I found that to be frustrating. I, in turn, called my Area rep, Christy **, and she was able to take care of it immediately!

I did not want to enroll in your plan to begin with, I feel as though or I know I was talked into it. I expressed my concerns because of a previous plan I had enrolled in with another protection plan with another company. I was assured Choice was not like this. I even ask about the coverage on older appliances, etc: Now you want to tell me the issue with my hot water heater/hot water was preexisting when it was not. I have never had a problem with this before..

Very courteous and informative about my problem. And ordered the parts for my air conditioner Right away. I hope it will be done before It gets too hot. I hope the next technician will be as courteous as the last.

Repair is in-process awaiting parts. So far a technician came for an assessment in the 24 hours following my claim. The technician was very professional and courteous answering all my questions. Now need to see how much time will take for the required parts and fix.

Choice said they would replace my refrigerator and only offered a pittance to replace it. I expected twice as much at least. Not the full replacement value of course, but at least a more reasonable amount.

Best thing you can do is to get rid of the automated system, it doesn't help you with the problems that you are having, and makes it harder to talk to someone you can help, then the person was very hard to talk to.

I logged a repair ticket and within 3 hours there was a contractor response. The contractor was delayed (a previous job held him up), he contacted us immediately and we rescheduled. When the contractor arrived, he promptly addressed the issue. Professional, to the point, and job well done.

The tech you sent was great, on time and honest. The claim was handled fast. The service reps were wonderful and helpful with all of my concerns and the direct contact person explained everything. I would recommend this company to family and friends. I am now waiting on a check from the company at which point I will get another dishwasher.

I checked the box for monthly billing. Instead I get a 600.00 charge on my credit card. I call them and there is no one available for customer service issues. Really disappointed in the snatch and grab. NO ONE available to fix this? I dread the thought of ever needing a claim resolved.

Waiting to hear status of replacement as repairman said the condenser wasn't working and he was unable to get a serial number for freezer. Repairman was prompt, called to let me know he was on his way. Arrived within 15 after the appointment time.

The tech was great but hard to get it. Strong follow up is needed to get the tech but at the end the tech was very professional and very satisfied with the work done. Happy with the problem resolved but Choice Home Warranty. I will recommend home insurance to everyone.

Thank you Choice, For sending out an excellent plumber to service our home in time of need. He was very professional, very knowledgeable. He excessed the job and he executed the job We highly recommend him and would love to use the service again.

Covers more than other warranties and punctual with sending technicians out. I don't care for the automated but just keep saying operator and you will be transferred to a human. Most of the operators know where to direct you or can find the answers.

Pro Services was wonderful! They called and asked if I was open to an earlier appointment on the same day which I was and they showed up not only on time but fixed my furnace, I couldn't be happier! They were very professional courteous and fast! Very happy with my warranty claim.

The initial request for service was approved pretty quickly. The service person arrived a few days later. He was very pleasant and professional. I thought he would be prepared to fix the running toilet. Instead I was informed he had to provide Choice Warranty pictures of the repairs needed and wait for approval. This approval process took several days. I would have thought a basic repair like the one needed would have been completed on the first visit. I am sure the plumber will do a fine job when he returns.

Derek did an OUTSTANDING job repairing my microwave oven!!!! Derek was very nice, courteous and professional. I am a HAPPY customer!!! Derek explained what went wrong with my microwave oven when I asked him--it was the capacitor. I would highly recommend Derek and his work to anyone else.

Santana was excellent and had great customer service! We would recommend him to anyone. He got our AC cooling working again. His office gave us a heads up call and they came out the very next day. He also gave a call to let us know he was on his way.

The warranty service is good. I have recommended this service to family members. The copay is fair and the cost is good for the periods offered. They allow you to customize the plan to add extra items like a garage fridge.

The technician called right away to tell me they would be out within a two hour frame and was actually at my door within the hour! He was very professional, informative and friendly. He even changed hoses for me to make sure everything was working right. He certainly went above and beyond the "call of duty" when he offered to knock out a couple of tiny wasp nests on my car! After being in a panic over the problem, Choice set my mind at ease.

Well to start, nothing has been accomplished on the car as of yet. I did get notice that my request has been received and feelers for professionals has been submitted for action. I feel this was only one day since I requested the warranty work and the next I was acknowledged and was informed the process has started. Five stars ✨ for professional quickness. Thanks.

With a $60 service charge and only $246 pay out toward a new dishwasher. I have $186 toward a replacement dishwasher! Portable Dishwasher's average $600 to $900! Thank you for your generosity! I'm very disappointed and I am going to start looking for a better insurance company!

My recent claim was denied, so I called and discussed with agent. They agreed that it shouldn’t have been denied. They sent it to a case manager to review. They stated they would contact me in 2 hrs. 16 hours later I called back since no one has contacted me by phone or email. The agent I talked to stated the claim was with a case manager and should have been contacted. This agent sent an email to the case manager and gave me the case manager's extension which was invalid when I called. I am overall not happy with the experience as of now. I am attempting to call again to get the correct phone number.

Service tech was prompt and professional making decisions that were right and timely for our needs. He installed a great new disposal and was out of there before long. He went straight to the job and performed above and beyond

Very easy to report the outage online, an appointment was made by the contractor within 24 hours. I will wait until the contractor has made the correct repair and the air conditioner is up and running. I can't state much more until the unit is repaired.

Our water heater is going out and you do no want to replace it. You take my money every month but when I have a problem you cannot fix it. I will not recommend this company to anyone. I need my water heater replaced. As of today I have not heard from a case manager.

Technician was scheduled to arrive between 11:00 and 3:00 and arrived very close to the beginning of the time span given, wore his mask and did his job with no problems. I would use this technician again and would and recommend him to friends.

I had a great experience for my first time requesting a claim. Issue was with a technician very quickly and received a call quickly and service tech came on time and resolved the issue. Thank you for the quick response time.

E & E Elite is the most knowledgeable garage door opener contractor I have met in my 18 years of real estate. He solved my problem in minutes but stayed around to give me tips on general maintenance and how to improve my system. I am glad to have a solid contractor like E & E Elite in the Choice network. It certainly makes me more confident in referring Choice Home Warranty to my Buyers and Sellers.

Knew I’d be home alone for a bit, so looked at getting a warranty for peace of mind. I had a good experience with another company, but they didn’t offer a “total home” option. When I was looking to purchase Choice was easy to get a hold of, and assured me that they had excellent coverage even though I explained that some systems were not new-specifically, the heat pump was about 10 years old. Wouldn’t you know it, it stopped working on the hottest day this spring. Nice company came out, took a look. Choice says system is rusted, is not covering ANYTHING. it worked when I bought the policy, I bought a year in advance. Now it stopped working. But not their problem. Of course it’s rusty, it’s been outside 20 years. Do they know rust caused the problem? Could it be recharged? Is anything covered— don’t know because you can’t get a claims person on the phone, only the sales staff is phone available. Go figure... do NOT recommend!

Thoroughly disgusted with Choice past customer service. I had a claim for garbage disposal. The plumber was FANTASTIC!!! However, once the disposal was put in I lost power in 3 outlets of my kitchen. I called to open a new claim for an electrician. I also spoke to Amoi (not sure if she was a supervisor or if she transferred me to one) and was assured that the (after she doublechecked) that Choice would WAIVE my $45 copay. These outlets were fine previously. When the electrician arrived he said it was not waived. I called Choice and was finally told that it would NOT be waived. I'm a senior on limited income and believe I should not be paid for something that happened during the disposal installation. I had nothing to do with the power problem!!! After this and previous other problems with customer service I will NEVER refer Choice to anyone.!

You gave us a minimal amount to try and purchase another one for "$191.00"! Plus you won't even install it! We cancelled AHS (American homeshield) because we thought you were better, plus we bought the extended warranty! Not good! Please call me to discuss this matter. I am not happy with my first experience of service.

Claim Specialist sent the wrong Technician which was Sears for the problem. I explained that I needed a Plumber. I had to pay a $65.00 deductible. Which I shouldn't have to be responsible for. I'm on a fix income.

I'm very disappointed the warranty doesn't cover freon AC leaks so what exactly does it cover.? I was appreciative they got someone out here so fast due to heat issues. That's very usually for your company per my experiences in the past. I will not renew my contract when it expires.

The technician was great and knowledgeable. However it has taken over a month to get someone to my home to check the microwave out to see if it was repairable. Now I have to wait up to 30 days to get another microwave due to it being unrepairable.