Choice Home Warranty Reviews

Our Air Conditioning unit had stopped working, so we filed a claim. I will say the process was fairly expedient; however, we were denied coverage. They claimed the system was overcharged due to too much coolant. We've had our AC unit professionally serviced for the past two years with no issues. Additionally, coolant hasn't been added to the system by our maintenance company or ourselves. I wouldn't recommend this company and will not be renewing our contract once it expires.

I have received horrible customer service from Choice Warranty & I'm going to seek a refund and go with another company that we worked with when our house was on the market. The difference is remarkable to the two companies. With the other company, I place a request online & paid (which is more convenient to me) at that time and I would be contacted within an hour. Both vendors couldn't take a credit card & wanted cash or a check. With Choice, it has taken days and weeks to get a response from the vendor to do repairs. I think they must not pay their vendors well because no one wants to pick up jobs to serve the customers.

Hi, I have 2 outstanding claims that have still not been scheduled and one was a no show twice! The one claim that got resolved was also a reschedule. I am very unhappy with the service so far. Need someone to call me right away.

Prompt response and professional repair service. Very happy with the service and quality of the repair. Pleased to have options for finding my own repair company if necessary. I was glad to be able to contact someone on a weekend without worrying about an additional charge.

Communication to your company is difficult and laborious. When I communication via your email service I just get back a generic and useless reply. The only communication I have ever had, I initiated. I received no status updates. Communication from your service provider was equally terrible. Please have a customer service manager call me. If no answer, please leave a call back number that will be answered by a live person.

I called to have a plumber come over, he came and had a dog in the van with him, he rolled the windows up, it was then that I knew he wasn’t going to be at my house for a long time. The guy immediately asked for the trade fee and was shaky in his stance, almost to a drunken stupor. He looked at the plumbing issue in the bathroom and stated that to fix it would cost around $650 dollars, he told me that I would be contacted by the warranty company after he wrote a report. That was three weeks ago and I had a neighbor come and fix the issue by replacing some washers and a few water stems. Choice does not have the issues fixed, rather they have it inspected and talk later about fixing the issue.

I had two conversation. One on Monday around noon. First very very very nice. Wish I knew his name. He was very understanding. Not pushy. Knew my concerns about not being able to pay with a check, the guy I talked to today almost made me want to hang up on him. He was very very very very pushy. I didn't like that at all but I did it anyway because I just moved into my mom's house since she has passed 4 months ago and I need the services.

The service personnel Mark and Mark from Everyday Heating and Cooling were on time, polite, quick and efficient. The air conditioner was apparently low on Freon and had a loose connection on a switch. It took a while for the house to cool down, but is cool now. I am happy and satisfied with their work.

Choice Home Warranty or the company that called me several times trying to get me to switch to them so I don't know what a great company they are all this stuff until I have to call them for a service call on my central heat and air unit. They deny a pound and a half of Freon stating that I got a leak in my unit and the service text explain it's an older unit. They leak but they have no part in hearing that. To make a long story short they denied my claim for a pound and a half of Freon which would only cost $110 their price. Do not get this company. This is the worst experience I've ever had dealing with them and I've had companies before. This is sad. I'm a disabled veteran and I've never ever experienced any kind of dealings like this in my life so do what you want but in my opinion shop somewhere else.

We have had to attempt to use our warranty on 2 different houses, 4 times. Each time we have had terrible service. The first time was for our washing machine. It took over 2 months to resolve the claim, and we were not given enough money to actually replace our Maytag washer. We have not had resolution to the issue with the air conditioner in our rent house that was reported over 3 weeks ago. No one has even gotten back to us regarding action to repair or replace.

I hired you guys for 3 years you sent a man to fix a backup drain at one of my rental properties. My contract says plumbing system but you refused to pay for the damage part. The so called plumber doesn't accept credit cards when I live 2500 miles away, so not only do I have to pay you 45 dollars for a service call I have to hire a plumber to go back because there is no drain now. Your salesman sounded so good on the phone. THANKS AGAIN !

Thank you for your assistance Warren. We appreciate your help and look forward to working with Choice Home Warranty! It appears that this will be a good experience and gives us peace of mind should something fail in our home and need repair!

They have not given me my $262.50 refund!!! My next step is to file a dispute with my credit card company. They are very hard to communicate with. I've spent hours trying to get an answer. The bottom line, they do not cover anything that breaks.

The repairman from A to Z Prestigious Plumbing was dispatched promptly. I like that a lot. He was helpful and courteous. I like you took take of my co-pay as promised because one was owed to me. However the part was not covered due to it was associated with the faucet handle. But the plumber went out of his way to fix it, it's not replaced but he made it work. Thank you.

Honestly, having Choice is very inconvenient. Always have to wait 15-45 mins on hold when we call in. Also some sketchy service companies are called in. The process is not worth it to save a few bucks. Many items excluded from coverage in the fine print and these excluded items are the ones that usually have issues over time. Thanks.

He was on time, courteous, and fixed the problem which was worse than I thought. He also cleaned up the area. I was extremely pleased with this company. He was the 2nd tech from them to come here and each time they came the day I called.

We are now new customers. The response via email was very prompt, and the info give to us in a later telephone call was very helpful in making our decision. We are very pleased with the price, and conditions up front, and hope that the service will remain the same, should we have a claim in the future.

Rob was very patient with me, answered all my questions and gave me a good price. I would recommend him and your company to my friends. This was my first home warranty, and I appreciate the help and understanding I got from Rob.

I'll be brief. Simply put your sales rep (Joe **) lied to me about a couple different things. I asked some very specific questions about what is covered on the contract. I have had several bad experiences with AHS and was hoping your company would be different. I'm currently using AHS to repair my AC unit. I was blindsided when they said I would have to pay for modifications to be done (my fault, it's in the contract), and I have been waiting a month for repairs to be made on the AC which still haven't been done. When I spoke your rep, I asked if modifications were covered, he said yes. Turns out after reading the contract, which he wouldn't send to me unless I purchased the warranty with you guys, modifications are definitely not a covered benefit.

Was referred by my sister-in-law Denise ** of Accokeek, Maryland; and so glad I made the call. Rep. was very courteous and professional. He worked with me so I could take advantage of the senior program and more importantly, gave me the coverage I was looking for and needed.

for sure will not recommend this company to anybody

Do not use Choice Home Warranty. I have a leak in my AC system. Called Choice they sent out a tech. He determined there was a leak in my evaporator coil. Even though they say they cover the entire AC system, they did not pay for my repairs because they said the leak was due to rust and corrosion. That exclusion is noted as a general exclusion in their agreement. However if simply says components are not covered if they are inoperable due to rust and corrosion. It does not specify anything beyond that. Nothing specific to AC units. Their agreement also says that they will cover systems that become inoperable due to normal wear and tear. An AC evaporator is exposed to constant moisture, almost 24/7.

I have four properties with CHW. I am now up to my sixth claim rejection out of the four properties. The fine print is so extensive and general that almost everything is rejected. Buyer beware: This low cost warranty will provide you even lower value.

Air conditioner repair service call. You again did not approve this claim. It cost me $700.00 out of pocket. You have never approved any of my claims. I've had 5 claims in 3 years and you have not approved any of them. You are the worst company ever. I will be looking for another company to provide warranty service. Your days are numbered.

I turned in a claim for a leaky garbage disposal on Thursday night and I got a call from the plumber at 7:15 the next morning. The plumber was at the house that morning and said the unit needed to be replaced. The claim was approved and I had a new garbage disposal installed that afternoon. The process was quick and simple and I only paid the service fee as promised.

Two appointments were scheduled through CHW to have a tech come out to service the unit. However, both appointments were cancelled, after waiting all day and missing out on two days of work myself. One company kept delaying the appointment time until ultimately canceling and refusing to come to my area. And the 2nd company just flat out said they had never heard of my town and “I needed to call someone else”. So after all of this frustration we selected the reimbursement option after being promised by two associates that we would be refunded 100% and that you refund at the technician’s rate. My tech arrived 6/6 after 7:00pm and started the diagnosis of the AC unit.

I called Choice and right away I had a technician with an appointment the next day. The technician came out at the appointed time and found the problem, had me up and running within 1 hour. It was 95 degrees that day, tech was very polite and professional, did a great job. Would have gave 5 stars, but as I was talking with customer service I was informed that my third air unit was not cover and had to pay extra for coverage. I did not like that at all especially when we paid three years upfront and told the customer service rep. that we had three units, will inquire about this.

Very poor in communication, there is no process and explanation to make the claim. Customer can’t contact CHW without 1 hr wait period and CHW expect to get hold for that time during the weekdays. Very poor on customer service side.

Kitchen sink was stopped up and a leak was coming from underneath sink. Choice Claim service was excellent in this case. Received appt within a few minutes and it was for next day. Plumber showed up as promised and solved all problems quickly. Could not have been happier.

Water Heater repair: Worked as advertised. Repair response same day and job done by experienced professionals. Will look into some optional coverage that is offered for septic system now that the first experience was more than acceptable.

We have had American Home Shield for several years. After the past year, we became unsatisfied with cost and service. We dove into researching a new home warranty company. It came down to two companies. We were excited to chose this company. Setting up with a representative on the phone was easy, but it became apparent that the employee wanted to sell us multi year contracts. We selected a one year order, thinking that we would see what the service would be like before investing a long term relationship with the company. My order came to my email: Address was incorrect, start and end of contract period was incorrect, and my labor detectable was listed at $60.00 when the promo online was $45.00. The agent said I would be getting the $45.00 deductible. I called back and talked to the same sales person, I was told that it would be fixed Monday. I’m just hoping this was an oversight, not a great start to this new home warranty company.

My experience with Choice itself has been great. When I’ve had to call, the people have been quick & helpful. However I currently have an open claim and due to the vendor’s mistake, it’s been a month and my dryer is still not fixed (they are scheduled to come out Monday). It’s not CHW’s fault however if I were CHW, I would be looking into the vendor to see if this is common. I’ve had a couple of additional issues since I last spoke with a CHW representative. None are huge but I’m honestly really inconvenienced by having to do laundry at a friend’s home for over a month now.

My home is 23 years old. I am using CHW so many times a year. Customer Service is really great. The techs are knowledgeable. If the problem is not resolved, CHW send different techs free of cost. The service keeps getting better year after year. I truly recommend CHW.

It took two months to finally get a resolution with my refrigerator. Initially the power was out to my fridge along with the ice maker not working. Currently the ice maker hasn’t been repaired and I have condensation problems with my fridge. I finally had to take a cash settlement. The first repairman seems to do a good job and told me he had the replacement part for the ice maker but told me he was replaced. The other repairman never came to repair the ice maker.

Washing machine was not functioning properly- technician diagnosed faulty control board and is waiting for your approval to order new part. Am assuming I will hear from you once approved. If you do not approve am assuming you will provide a monetary settlement.

One call and my a/c problems were solved. Service rep came and performed repairs, my unit was cooling, my home was comfortable again and it all happened in a single day. Thank you Choice Home Warranty. Service rep was very knowledgeable and had unit running very timely.

Electric panel breaker failure - So far, so good. The customer service I received over the phone was great. The technician was able to come earlier than planned. I have been burnt by my last home warranty company, so I’m still in the “testing” phase. I may not be able to rate things very accurately because this is my first claim with you, and the work has not been completed yet. Parts are on order.

Vendor was assigned quickly and responded quickly. Problem appears to have been diagnosed correctly and repairs appear to have been done correctly. We had some difficulty with CHW staff regarding the service fee. We appreciate the opportunity to rate the service provided.

It took almost 2 months to resolve the repair on my washing machine...which in the end was not repairable. I would be placed on hold for over a half hour every time I tried to reach your customer service dept. Most of your online responses to my claim updates were auto replies.

HVAC Repair - Your company does EVERYTHING possible to not help your customers with their claim. I am a real estate broker and will advise all my clients to NEVER use your insurance company. Every time I call you I know It will be at least 20-40 minutes on hold before I speak to someone and then that person will put me on hold for an additional 20-30 minutes to get "managerial approval". You find every possible technicality and lawyer derived loophole in your contract to either deny a claim or pay the bare minimum. I will be sure to put negative reviews all over the internet about your company and how difficult the claim process is and how you never pay. Every contractor that came to my home also hates working with your company and they voiced their dislike for your company's policies as well. I am having my attorney review my contract to see if you did something illegal and I hope you did with my denied claims so I can sue you for the damages.

Choice Home warranty has been a nightmare. I have had this warranty for 6 or 7 months. My A/C unit started not working properly, so I filed a claim. It took a week for them to assign the job to a contractor. Finally, someone came to my home and made the diagnosis. He said it had to be submitted to claims for authorization and should be back the next day to make the repairs. Everything that needed to be replaced was covered, so no problem I thought. Was I wrong! Here it is 2 days later and I finally talk with the contractor. He tells me that the amount of money CHW is willing to pay won't even cover his cost on the parts.

We have been with Choice Home Warranty for quite some time now and we have had nothing but head aches with their customer service and coverage. They constantly deny coverage for repairs to our home. We tried to cancel the rest of our contract for service not being adequate and unacceptable. We have been getting the run-around and management has been no help. Their excuses are always "It's not in the contract." PLEASE STAY AWAY.

We were trying to contact the Choice Home Warranty for past 3 days and the call waiting time is more than 45 minutes. I do not have patience to wait for hours to talk to someone. I called them 2 times a day for past 3 days and waited for 35-50 minutes and finally gave up. I do not understand how these people gave good reviews and how did they contacted these people. Ridiculous service. Unless I talk to someone, how do I know their service is good or not.

New policy, although I already had 5 other policies with you. I called on my a/c unit which wasn't cooling. The a/c was inspected prior to me purchasing the home. I scheduled a tune up and it was determined that the compressor wasn't working and the refrigerant was low. I put in a claim and it was confirmed. Not surprising after the many years that this claim was not going to be covered. Choice is zero for 5 on fixing or replacing large items (a/c, furnaces, hot water heaters, etc.) This time, I had enough and I cancelled the policy. You claim it doesn't matter how old or that an inspection isn't necessary. I just figured out why. You will come up with some reason not to cover it. I like having the policy so I don't have to find someone. However, if you aren't going to cover and replace larger items, it is not worth the hassle and problems.

We purchased a home in October 2017 and the seller provided a one year home warranty from Choice Home Warranty (CHW). The AC unit, which was very old, went out in May 2018 and CHW refused to cover the claim. Initially they said it denied due to improper maintenance based upon the pictures the HVAC tech sent in. After finally acknowledging that the tech had not in fact sent in any pictures they requested pictures and then denied. We cleaned the unit in the fall and spring along with changing the filters monthly. The AC unit was simply old. They are a complete rip-off scam operation. Do not use them!!!

This is the second claim I have with my warranty and both time I ended up paying the cost of repair. The first claim was reimbursed only for 50% as no one can stay in the home with bathroom flooding for more than 3-4 days, I had to call local repair as warranty dispatch was scheduled for 3 days after I had repaired my issue, eventually, they paid 50% cost but not without arguing with claim officer.

Air condition - The company that the order was send to he was so rude and unprofessional and did not do anything. Spend 5 mins. and left and collect 6. I make sure if I ever need service again I will not use that company.

We have had CHW for 4 years and always find that it pays for itself. We have had AC, stove and dishwasher problems but the repairmen have always been friendly and timely. Their work is top notch! They keep you informed with text and email on arrival times and treat you and your property respectfully!

2 issues: I was assured when signing for a 5 year plan in Edenton NC there were plenty of service techs available. My first call was for HVAC repair. After 24 hrs told none available, find my own and can be reimbursed. My tech came immediately but after 3 hrs of trying to call CHW he gave up. Wait time on phone is unacceptable when calling for other than sales for subscription. I did get thru quickly when asking for cancellation Dept!

Tenant complaints hearing possible water dripping in wall. I contacted Choice warranty and they opened a case with a plumbing company. They made an appointment with me within 24 hrs. They came promptly and did a thorough diagnosis of the situation. The result was that no leak was detected or found. I was happy with the prompt response and the outcome.

The technician is very knowledgeable and responsible. The service personnel is also very helpful. The area needs to be improved is the call waiting time is too long and the technician's text message of the Part's number didn't go through to your database. Then he has to resubmit it online which delayed the repairing for three days. But after this issue is solved the fixing is fast. Anyway thank you very much.

The sales rep was courteous and so far the process was smooth. Let's see if there is a claim down the road. Your one month free is hilarious, I am not covered for the first month so how can it be free. Cover me for 13 months excluding the month I am not covered and that makes it legit.

I was obtaining information on home warranties and this company responded quickly to my request which I liked. After obtaining information I told salesperson that I would call back when I made a decision about my plans and for them not to call me back. The first day I received three callbacks, I again requested no calls. This morning (07/07/2018), I received another call to which I asked again for no further calls. 21 minutes later I received another call to which I stated I wasn’t supposed to be getting further calls. He asked, "Were all calls coming from same number?" and I said yes. He said, "Why did you bother to answer?" and hung up. I called the number back and asked to speak to supervisor and was hung up on again. I called the 888 number and was connected to a supervisor. In the middle of me explaining what had happened he hung up on me too.

Choice Home Warranty (CHW) company is worst in customer service and delivery. I would strongly advise not to indulge in any warranty company as all of them are same. They are all crooks and thief and they are just behind making money. They will promise heaven and sky during the sales call but when it comes to the commitment they are worse. Their customer service reps are trained to find ways and means to make the claims "Not Covered". They will promise that all appliances are covered, but when it comes to repairing them they will promptly decline it saying it is not covered as the problem was due to rust/corrosion. All appliances are made of Iron & Steel or they will have components that are made of iron and steel.

The tech was cordial upon his arrival, he effectively diagnosed the problem quickly and remedied it as he explained what he was doing in a professional manner. After the company's arrival after having to wait a little over a week, because of the busy schedule I'm truly satisfied.

SHARP electric came two days early to examine the trouble and was very helpful with information for me. I do not know much about electricity and got scared when I was told by a Handyman (unlicensed) that I could have an electrical fire due to faulty wringing in my bathroom. I also discovered dead lines. SHARP TESTED ALL DEAD OUTLETS. Turned out not much was wrong but matters need to be taken care off and I am waiting for an appointment to fixing/completing the wiring in the bathroom and install two new lines for two Ceiling fans. The old installation was not in compliance. Thank you for giving me peace of mind.

CHW couldn’t find a technician and asked me to find one and get reimbursement. Whereas I could find a tech in 10 min. To get authorized had to wait on call more than 1 hr. Whereas sales call will be in seconds. CHW need to be more responsible in finding the technicians otherwise don't take the call fee.

Cornerstone Services - No communication from date of service 5/13. Didn’t reply to update about status of parts. I had to Call Choice and the wait is extremely long 1hour 36 min. Even when I called at 8:09 am the wait is 30min. I am not satisfied with customer service.

Edward is the best! Knowledgeable, courteous and reliable. Disappointed that you do not cover replacement of faucet. I had a faucet ready to go and you did not authorize tech to replace it for me. I still have a leak in the faucet, ruining my wood.

I was contacted by phone after browsing several providers online. I was very clear that although I was interested in a warranty service, I was in the car for work and needed time to do more evaluation. The representative was pleasant, however would not end the call and allow me time to do more research. I realize he is just doing his job - and he is good at it as I ended up agreeing to a contract against my better judgment after he boasted CHW’s best in class service. I ended up doing research when I returned home and found a C+ BBB rating with 3,826 complaints! The vast majority of these complaints are denied claims. If I had time to do my research, I would not have purchased a contract. I would like a full refund and will be contacting CHW tomorrow with my request.

When you type in your address, all addresses should reflect such and not an address city that is different. Caldwell was not the correct city. Also, all fees should be included in the total due and not add an extra Service Call Fee each time for service.

This organization is the worst! I had processed a claim and they did everything to deny the claim. Then when you call in the claim they took over 2 hours to respond. They passed me to multiple people! Bad deal. Stay away from this organization.

Purchased a 1 year Choice Home Warranty. Have not used the service yet although I have referred your company to a few people already. Now, it remains to be seen how well things go when in the future should I need your services. You have my address wrong... My address is Ferrum VA 24088... not Charity VA.

I did research and determined that they were in the top 10 recommendations for Home Warranties. So I got an added benefit of not having to do a lot of research to see if this was a legitimate company. The process to sign up was quick and easy. You pretty much just complete the online form decide on a plan and make a payment. The person I spoke with was Paul ** who was courteous very professional, and answered all my questions. I will definitely recommend Choice Home Warranty for anyone who is looking for a home warranty.

Submitted claim, tech came out and said he would let warranty company know what his opinion was and then Choice would call me. I received no call only emailed a cash offer to replace microwave that was only half of what the technician that Choice Home Warranty sent gave me estimate for. I then called to talk to someone about the claim and have been on hold numerous times over 30 mins with no one to answer only automated responses. I checked online and after I sent message to call me, I received text message that Choice would call at their earliest convenience. Still don’t have a working microwave two weeks later.

I would give them lower than one star but I cannot! These guys are a complete and total joke of a company. The last two claims submitted have both been denied due to "dust". Seriously!?!?! It is an air conditioner unit. Both claims were refused based off of seeing "dust in a picture." REALLY?!??! Never knew you could see dust in a picture. Also, my COPPER COILS were rusty! NEWS FLASH... Copper DOES NOT RUST! I will be filing paperwork with our State's Attorney General, the New Jersey State Attorney General as well as the BBB.

Choice Home Warranty is a SCAM. They advertise that they will repair or replace any covered cost. Except they have exclusions that allow them to get out of paying for nearly everything. For example my air conditioner went out. When the repair guy they sent out said it could not be repaired, CHW denied my claim and refused to pay for a replacement. They stated that they do not cover costs associated with corrosion. False advertising! Save your money!

we are happy with your service, with on-time response and schedule. Your help is very much appreciated for remote landlords like us. We may add more houses to your services. Hope you can cover all states of America. Thank you.

I had unpleasant experience with Choice Home (2nd time use since I signed contract). Due to your mistake, my free service call fee was not applied to my account, due to contract was late and beyond the time window, Choice closed at night. When I called 2nd day, Choice did not show any effort to make up or any compensation, except had me waited for over 1 hour, final result was to move the free service to next time. Dahhh, should I get it free this time? To make is like you offer me additional free service, but it's not. Totally different attitude from the sales team when Choice try to sell.

The tech and company was wonderful. Came on time, nice, clean and fixed. However Choice Warranty really was AWFUL. The tech tells me that Choice will not pay for pulling the toilet and that besides the 45 dollars I owe another 90 dollars. So it cost me more money going through you than calling my own Plumber. How would you feel about that at your house? Tried to call and talk to someone and there seems to be no way to do that on your phone system.

Choice warranty every time I contacted them were great. The contractor they sent out was unreliable, missed both appointments and did not call or text to notify or reschedule. Would not recommend or will never use contractor again. The value and items covered by Choice was fantastic.

Technician showed up on time, they were very professional and took care of the repair. Very satisfied with the service. I had to call them back after the repair work was completed because initially I got the impression the system was not working properly. They were very accommodating with scheduling a technician to come to my house, however in the end it was not necessary as the A/C unit performed well overnight.

You must beware of your service repairman you hire Like this person from R&R Appliance. Rafael ** tore down fridge 11-24-17 and never came back to finish repair. I had to call Sears service to come in and complete repair 6-1-18.

This was the worst investment ever. This company is very unprofessional. Poor customer service that basically given money to a company does not deliver. The supervisor unprofessional. They have no urgency about getting your problem solved. I had to contact the company several times with still no results. This includes speaking with supervisors about my AC unit.

The person that set up my account with your company was very polite, knowledgeable, easy to talk to and question. He was well prepared and answered all my questions. He set up a payment plan that I can definitely work with. He never said no or anything negative to influence my decision. I believed what he told me and hope that the program lives up to my expectations.

Rep did his best to provide answers to the questions. And took the time to research the best policy for my home. Also was able to provide a senior discount. I am sure the Rep was able to provide as much or more than requested.

Today I called and waited 1hr. No luck! I wish to cancel my contract with this company asap!! Take the amount I paid you off my credit card asap or I will! I have Sears warranty service and when you call you have some on the line less than 1 min.

They find more ways to not repair and/or replace than I would expect from a home warranty company. My AC went out and they denied every option to repair it! Read the fine print, read the reviews on Facebook, Yelp and others, very poor service! When trying to call in and contact someone, expect to wait at least 25-35 minutes on hold.

I CALLED FOR CLAIM. WASHER NOT WORKING. Technician come to home. He checked out washer. He say motor bad. Warranty call me. The parts not cover after I purchased the Warranty three months. I recommend stay away from the warranty.

I do not understand the delay. This call has been open since 5/31 and it still has not been assigned. I called yesterday and they told me they were trying to get a plumber?? Seems like they need to have more plumbers in this area contracted or don't say you can service the Bastrop Area. Also I sent an email asking status and they did not respond they just moved the email to closed. This is very frustrating.

Confusion on where to get information from. Claim status listed one way, technician had different information. Choice does not serve as primary point of contact it's left to consumer and vendor. One month later there is still no air conditioning at the property.

Original claim date of 4/17. Oven not repaired or replaced as of 6/5. Two technicians have been out and my family is still without an oven. This is not what I would call reasonable. Other claims have been handled well but this on is a real issue.

Overall I'm quite happy with Choice warranty. My only problem I have is when you call for a service on the same existing product they want to charge you a service fee after 30 days. I feel that policy should be looked at and changed. You already pay a large amount for the service once a year and then pay an additional service fee. When something is not fixed properly the company should get on the company they sent out to do the work. There are a lot of companies out there that don't charge a service fee and wouldn't charge for and an additional fee for a claim on the same product that was just fixed 90 days ago. Overall they did waive my service call fee after I spoke with them. I really like choice warranty but, they are giving other options to think about when my contract is up. It will cost me more in the beginning but it would save me money as well.

Gary the repair man came, diagnosed the problem, took my money and left. I have yet to hear back from him. I received the approval for repair from you guys and called him, NO ANSWER. Still waiting for a callback.

They refuse to pay for AC repair. After paying for service call and leak test they determined that leaks are not covered. Reviews are a waste of time as they are reviewed by same person that makes the denials to start with. After responding on their website, all the bells & whistles required, and waiting on the phone line of several hours, I give up! My opinion save your money.

The repairman was very accommodating. He took the old fan and replaced it with another and He was very clear to commentate to explain things which make him a good repairman. He call the day before to set the time to be at my home to check out the problem which again show good commemoration on his part.

This service is not even worth someone else’s money. Contracted technician that was sent to my house did absolutely nothing yet took the $65 service fee. Called the warranty company and sat on hold for 45 minutes to file a new claim only to get an email 3 days later saying it had been closed. Called again, sat on hold for an hour and then spoke with someone who had no interest in helping. DO NOT USE THIS COMPANY.

I've had several great experiences with filing Choice claims and getting repairs, however, this one has been a bad experience. Claim was submitted fine, tech arrived, diagnosed issue fine. Tech's estimate to Choice wasn't accepted so he couldn't do the work. I tried calling Choice, WAITED ON HOLD FOR 45 MINUTES, and when I finally did talk to someone, the line was cut. Tech's original estimate was finally accepted, but he still hasn't gotten the approval in writing and he can't do the work until he gets that. Again, I've had great experiences prior to this one, but this one has been really rough. In fact, I'm still waiting to get the repair done.

They came and fix the problem but did not fix the ceiling where the leak was. They need to fix the whole problem not half on it. I would like to know why your service do not complete the whole process of fixing the problem and what the problem caused.

Technician was prompt and was knowlegeable. He cleaned up after his work. He able to find the problem and get approval from company to replace the part. He took care to put footy on so as not to track anything.

I'm a customer of Choice Warranty. And this was my first time service with them. The response was very immediate and the job was excellent. The fee was very reasonable. And I was very happy with it. It usually took at least 2-3 days to get it done. I've already recommended this company to my friends. They are the No. 1 warranty company so far as I know.

You never repaired anything. I claim except my refrigerator because your policy excludes so many things. I don't appreciate a company doesn't stand behind the customer. You wouldn't repair my air conditioner. I will be replacing you with another company that work for the customer.

You sent your tech out he looked at my 5 yr old Refrigerator and said, "Oh we need to get you a new one." The ice maker didn’t work and the seal was torn. He never tried to fix either. The ice maker works at times. Again from the minute he walked in wanted to get me a new refrigerator. Cancel my account!!!!

Technician arrive and within a few minutes submitted approval to replace, which was received very quickly. He then removed the old one and installed the new disposal. Everything is working fine and the experience was GREAT!!! I will definitely recommend CHW to my neighbors!

I liked the fact that the rep I spoke to lowered my deductible to $45.00. This is my first home warranty plan so I hope you guys prove to me what a great home repair company that you are. I have read some reviews and impressed that you are A rated by the BBB!

If I could give them a zero I would! Last year Choice told my elderly parents that their air conditioner was not covered and they needed to get a new one. They referred a vendor, he came out and gave my parents a "Choice" discount. It has been 13 months and the unit upstairs is leaking has damaged the ceiling. The freon was out after 13 months and had to be replaced. Now Choice is telling us that the damage is not covered because it's from a new unit that was replaced that wasn't under warranty! WTH? So new damage created by improper installation is not covered. Good Luck everyone!

The man that can know just what the problem was fix it. I'm up and running again. Thanks Choice Warranty 100%. The only thing I don't like is if you call at night you must wait until the next day but it states 24 hour. I guess that phone call I know one day that will change as well but for now I'm still pleased with the service.

I submitted a claim on my A/C. The flywheel wore out which caused the blower motor to overheat. They denied my claim twice saying it was not covered under their normal wear and tear. I then called and talked to a resolution specialist who admitted that the blower wheel malfunction falls under their normal wear and tear but the motor does not. I asked them if the blower wheel did not malfunction would I have had to replace their motor. Their answer was probably not. So, why not pay for the entire claim since everything was caused by normal wear and tear. They said no, but said they would pay 200 of a 1500 dollar claim. Are you kidding me!!! Cookie crumbs instead of paying the whole claim. Avoid this company at all cost. They may pay small claims but will find every excuse to not pay a bigger claim. I wish I would have listened to my co-worker who told me what they do, but I did not listen to them.

I have used home warranties in the past and this is one of the worst. I sat on hold for over 30 minutes on one call and at least 15 for the other 2 calls. I submitted a claim and they closed it without contacting me at all not even an email. I refile the claim using different verbiage and it goes through. This is about my A/C which I have now been without for 5 days and have to wait another 2 days. So 7 days to have someone come take a look at my problem. Two of the days were the weekend but still 5 days!!! I live in GA and it's already hot here. When I finally got someone on the phone they said that was the earliest they could get out here. I explained my situation and still the same answer, "Sorry this is the earliest we can get someone out there." I will not be renewing my contract with this company. I used Old Republic before and their customer service was WAY better.

I had a great rep. Repairman gets a A+. I would recommend to family and friends. This is second time I have used Choice Home Warranty. Both times I had great service. For the money great value.

Waited more than 30 minutes in line. That is not acceptable for general inquiry to update information. Then transferred to resolution clerk who mitigated successfully the inquiry. That is one step too much I think.

I purchased the warranty a year ago in May and bought a 3 year warranty. I have called this company two times and both times has been a nightmare. First time was a sewer issue and they came back and said main line was collapsed plumber never expressed the problem but basically said would not cover stoppages in future. Then had AC issue looked for excuse to not cover repair. I called up to cancel last the two years and out of $1125 they would refund $189 two days into the second year beware if your home hasn't been updated with appliances. They look for reason not to cover issues. When I called up they offered $375 towards replacing condenser in attic $2500 estimate why have this warranty. Not worth the money. Don't waste your time.

Water heater & washing machine - Unhappy. Wasted 2 hrs+ on phone hold time-heater. 1) Warranty not much good as the water heater is not covered (in the fine print). 2) Why so long to get authorization. Listen to your phone call recording with all the great assertion how wonderful you (website as well) are but the coverage is BAD. Out $45 fee NOTHING fixed. An unhappy soon to be in NOV an ex customer.

Both times the repair people came out my dryer still is doing the same thing. The first person who came out told me that my exhaust vent hose needed to be blown out and that would solve the problem along with the fact that it needed to be straighten out but that didn't fix the problem. The next guy that you all sent out was unprofessional, didn't really seem like he knew what he was doing because he was trying to pry my dryer front area open with a screwdriver, and then he replaced a part that still did not fix my dryer. For $90 I could have added another $200 and got a new dryer and this is what I spent as my deductible but still today it is doing the same thing.

Both my a/c units were experiencing difficulty cooling. I called to report the issues and the agent generating the claim was very thorough and courteous. I was allowed to use the a/c company that I have a contract with to perform my spring/fall service for the diagnosis and repairs on a reimbursement basis. The process for reimbursement is very straightforward. My repairs were eligible to be covered under my Choice Home Warranty and my claim has now been processed for reimbursement. I hear lots of negative feedback about home warranty companies but am happy to report that my personal experience has been positive from beginning to end.

I have never seen any business respond so fast. I had just signed in on the website and got a call from Choice Home Warranty less than 30 seconds later. Everything was fully explained and I signed up for the 5-year plan on the spot. I really doubt I will regret my decision as I have done comparisons and have dealt with other warranty companies in the past (American Home Shield and Old Republic). Both had send incompetent ** to my house at times who didn't seem to "know the difference between a hacksaw and a screwdriver".

Wesson's men were able to fix the door in no-time. They removed the crossbar from one area and placed it where it was needed to lessen the stress on the garage door. The clicking and noise went away. they were very pleasant, and answered any questions.

I've had American Home Shield for 15 years and have grown dissatisfied with its continually rising costs and declining service. So I began to shop around and found your company. Anthony helped me to make the best CHOICE and I selected your company. He was very professional and warm and offered me a superior deal! I look forward to making you all my home warranty company forever!

Horrible company, stay away! I switched from One Guard to Choice because it was much cheaper—HUGE mistake! I am switching back to One Guard. Choice is a dirty company and I don’t know how they are even still in business. They find some way to weasel out of paying any claims. We had One Guard for years and never had trouble with them—and they paid for a new oven, washer, A/C, etc. I wish I would have never left them. We had A/C issues after we switched to Choice, but Choice would not pay anything for it because they said we could not prove we had done annual maintenance to the unit. On the other hand, One Guard repaired the SAME unit in the past (for a different issue), they never said a word about the fact that we didn’t do annual maintenance. Our water heater went out after we switched to Choice and Choice refused to pay for a replacement because it had rust on it.

When your pool pump goes out, it is important to act quickly to prevent a swamp in your backyard. Choice Home Warranty was easy to reach on the phone and set us up with a local contractor that performed the repair. They were informative and easy to work with, thanks!

I had a problem with getting a serviceman from your company and had to get my own repair service. I was told to get it approved thru Choice Home Warranty when the technician came. It took me 45 minutes to get to speak to a person to get the approval and that included talking to the actual technician who had to go up and down to the basement several times to get additional information off of my peerless furnace. Overall it was some inconvenience but the job was eventually approved and I was satisfied with the results. I think you could improve your wait times while being on hold drastically. Thank you for listening.

Choice is not reputable. They will not cover much of anything. They claim the failure must have started before your coverage began or that they do not cover AC failure if there is rust present. This is common in an older system and the reason to get coverage. They have enormous hold times on their customer service line. 20 minutes is the norm I have experienced. The individuals I spoke to were somewhat rude. The tech they dispatched did not show up on the day specified and they use one AC company to diagnose the issue and then a different one for the repair since they don't trust the first AC company to diagnose without regard to their benefit. This causes delays. You can expect an AC repair to take one week.

I was very pleased with the service I received. He was very thorough and willing to answer my questions. I look forward to being a member of Choice Home Warranty. Hopefully, I will enjoy and appreciate the repairs being done.

This is my first time to use a home warranty and a little confused! When I sent in a request for service I received a very prompt reply and a date for service. However the assigned company never came to my home and didn’t even get a call or text. The next day I called the repairman and left a message to no response from them. I then called Choice. The representative was very professional and tried to call them too! We then set up another appointment with another company! The repairman call the next day and was on time. He told me it could take up to 2 weeks to receive the part. A little disappointed it’s going to take so long.

Service was dispatched quickly, and was flexible with the service time. After a few attempts at repair, the serviceman made the decision that my garbage disposal should be replaced. He completed the troubleshooting and the replacement in less than an hour. Great choice of contractor from Choice Home Warranty.

Do not ever use K&J Appliance EVER again for anything. He was nothing but a liar. Take that company off of your list. Also every time I had to call CHW customer service I was on hold for way TOO long.

I was a little dissatisfied with having to wait 3 days for the repairman to get to my home. But he did arrive as scheduled and fixed our A/C system in about 15 minutes. It was a bad capacitor. Tech was friendly and knew what he was doing.

Your policy includes too many exclusions. Exclusions outnumber inclusions. Your prices are competitive but you do not cover what I would want covered. A bit deceiving from a phone salesperson. I Cancelled the policy as soon as I read the contract; within hours of initiation.

Had a leak in toilet. Called Choice Warranty and problem was fixed very quickly. Very happy customer!! This happened on Sunday over Memorial Day Weekend and was fixed Tuesday morning 48 hours later. Plumber was fast and precise. Would highly recommend Choice Warranty as a Home Warranty Service.

As I was looking on the website to start a quote, someone called me and talked to me over the phone. It's incredible that there are still companies that value speaking to customers over email. Very responsive overall when I had a question about the policy documents. They were adjusted and returned quickly.

This company is a scam! They do not deliver what they advertise! Rip off! Buyer beware before you buy! They cover nothing!! Our 13 year old water heater quit. They don’t cover the tank... Only the moving parts... Come on!

I am fairly new to Choice Home Warranty after several years with a competitor. So far very pleased with the response from the Warranty company and the servicemen they sent. I am so glad I changed and look forward to a continued successful association. Thanks!

Since I first started with Choice Home Warranty, this is something that I have not regretted. Having a warranty on my appliances has saved me a lot of money. Recently I called to have my tub unclogged and all I spent was $45.00. I would have spent more than that just to have someone come to see what the problem was and done so in a timely manner.

Be aware when subscribing to CHW that you will not receive prompt service. You will get a quick response, however an appt time will be assigned to you. I have never received an appt time that was satisfactory. I think that whatever they pay puts CHW subscribers at the bottom of the priority list. Waiting for days for Air conditioning to be fixed in the Texas heat is unacceptable. Waiting for days to have a washer or dryer fixed is also a huge inconvenience. When scheduling an A/C appt on your own, you can get emergency service. I have my parents living with me, ages 83 and 87. Waiting days in the Texas heat for an A/C repair is not an option... Also, be aware that CHW offers incentives for positive reviews and I have not discovered a way to file a negative review on their site. Beware.

I needed a new garage door motor and it was replaced. I gave choice a 4 star because they didn't replace both remotes for my garage since my old ones won't work with the new motor. It has a different frequency. My garage is a 2 car garage so it came with 2 remotes. Choice Warranty should cover both remotes instead of just one. I was disappointed.

Extremely dissatisfied with Choice and contractors provided. Ticket ** deals with AC at my residence - one AC system was not operating and repairs were completed. Shortly after repair, system was down again and temperature in home was 86 degrees. Since I work from home it's important this system is repaired correctly and quickly. I contacted Choice and was on hold for over an hour, at which time the call dropped - at 7pmCT, which I understand is the end of shift for customer service - coincidence? I'm right now on hold again with Choice to try and have the AC system looked at again today.

Broken Laundry Washer - Prompt, efficient and courteous service from a call to customer care to the technician arriving to fix the problem. I highly recommend Choice Home Warranty for a hassle free and a pleasant experience. Thank you for being there to meet expectations.

I am using this co for last one year, service tech never come on time, make excuses that it’s not part of contract. My AC went out few days ago. Tech came. Few days later AC not working. Call again, no one came. I have to spend $$ from my pocket to fix. Absolute nightmare! As long as you never call, they’re good, never replace any appliance. Very unsatisfied service.

The original company dispatched, Complete Heating and Air, did not come on the day CHWs e-mail said because they did not know of my order. I was rescheduled for next day, May 24th. Complete found nothing wrong, collected the $45 fee and said I would be hearing from them. Next, I get a CHW E-mail with an appointment for a different company, Eichling, for the 29th. Eichling found a problem, did a repair but it has not completely solved the original problem. They also collected the $45 fee.

Entered into a contract online. The process was easy and quick. Immediately received a welcome email with details for contacting Choice if I had questions. Just awaiting a hard copy of my contract which is due in 2 weeks. I needed a new warranty company because the company that I was with for 13 years (The Warranty Group) is no longer servicing residential warranties.

I have had Choice Home Warranty for 2 years. I’ve only had to use them once to fix my dishwasher that wasn’t draining the water out. They sent a repairman out the next business day, he fixed it and so far no problems. I’m very pleased so far!

The service was good and quick but this is the third time the same unit was fixed so when is it time to replace it instead of patching it. Other than that the service was great. The technician great.

My AC would not generate cold air. When turned off, fan still ran. Technician came and diagnosed broken fan blade which made it unstable and shaky and cut into the fibrous silver inner walls. The heat fan was running, which he turned off. Took 13 days for company to state that this was not wear and tear and turned down my claim. I called the tech and his secretary told me that he argued back and forth with Choice Home Warranty explaining there was no misuse or intention on homeowners part for the failure of the fan and breakage. They still denied it. I had bought the house 2 years earlier and had no problem 'til this summer. I wrote them and told them that the age of the house (14 yrs) would contribute to the fan blade baking in the summer and breaking off, thus normal wear and tear. I would NOT recommend anyone to this company! When they argue and disagree with a trained technician whom they hired, there is a scam going on.

I am completely satisfied with the excellent customer service I received from Mr. Eli **. He was very knowledgeable about your policy offers and he also gave me a quote over the phone at the same time. Mr. ** was very pleasant and understanding to communicate with, and I was able to enroll over the phone. I am a very satisfied new customer.

AC repair - They always find clause not to cover you when you have a claim. Who do we consumers have to protect us from these companies. I felt cheated as a single working person paying for services and peace of mind only to be told NOT COVERED.

The main issue is the service call scheduling. The system assigns a time, regardless of my schedule. When I asked if it could be scheduled for a specific time or day they said, "No it just gets scheduled, but if you have a problem call the company that the service is contracted with." It is a waste of my time and poor service for me to do the extra work when all that needs to be done is for someone to give the service company possible dates/times.

We were surprised how fast the response to our claim happened when you consider it was the Memorial Day Holiday. The crew arrived when they were scheduled and fixed the problem in a very short time. This is the 1st claim and we are pleased that we chose CHW and would recommend it anyone considering a Home Warranty.

I HATE the service that was provided by Universal Repair Appliances Joel **. He called to tell me the washing machine switch needed to be replaced. All he did was replace the switch. He did not take the time to make sure the washer was working properly. After working two 12 hours shifts I came home Monday night to wash my uniforms for the next day. After putting my uniforms in the washer, putting in the detergent and turning on the machine there was absolutely no water. I had no idea what was wrong with the washing machine because that is not my line of work. I had to wear the same dirty uniform to work the next day. Choice Home Warranty tried to call Joel ** while I was on the phone. He stated he was at a customers house and he'll call me (Cheryl) back.

We have purchased a home warranty for 2 years with Choice. To ensure if we had any major AC or water heater etc issues they would help us keep cost low and get quality service technicians to repair what breaks. It has been awful. We have made 4 service calls all for the same thing our AC. We have had 4-5 companies come with so little knowledge or professionalism. The first 2 times the service repaired for a few months (got us through summer). Now our AC broke again May 2. It was serviced by another horrible company (this guy didn't have tools or an invoice - nothing). He added freon, which collies our upstairs but not at all diagnosed a problem. So 19 days later back calling Choice. They were so rude and insistent on calling the same guy?!? Now we are on day 5 and have been without air a total of 9 days this month.

Scott ** did an excellent job in setting us up with a new account (in fact he set up our previous accounts) for the property that we just purchased. Please Scott, keep up the great work that you do and do it well.

My A.C. stopped cooling over week ago. I am disgusted with CHW. They set me up with an unprofessional company GDL Mechanical who customer service is trash. They don't communicate with the homeowner. They said I needed a hard start and capacitor then jumped to a whole new unit. Now I have to wait for a stronger hard start. It is summer! We are approaching double digits and they keep playing around with order hard starts instead of replacing the compressor. It's ridiculous.

This company will lie to you and mislead you when it comes to repairs for your AC and other home appliances. The contractors they use will write what they found when inspecting the unit that you are having trouble with. In my case the air conditioner. They will write it in such a way that Choice will then not have to pay for repairs and put the blame on you. When you complain about the findings they essentially brush you off and do not listen to what you are telling them. I have come to believe that they pay their contractors to write their reports in such a way so as not to have to pay for the repairs. I am getting ready to sue this company for all the aggravation they have caused me. Just waiting for my lawyer to contact me.

Excellent service and very quick. A good explanation of what is covered and worked with setting up the monthly payment. I do require verification on the service fee of $60.00. I was quoted $45.00 for service fee. Can you please verify this?

I feel like I have been lied to through this whole time. They do not pay the claims that they say they will pay. They would not even let me cancel my service when I requested to cancel. My contract expires in Feb. 2020 and they told me I could not cancel and the agent hung up the phone on me. THIS IS A HORRIBLE COMPANY. DO NOT GET INVOLVED WITH THEM OR THEIR LIES!!! They should be shut down.

Very disappointed. Will NEVER recommend this company. I purchased the 3 year plan in advanced and cannot get a refund a year into it! HORRIBLE customer service, horrible coverage plan. Items stated that are covered are actually not. Service technician sends in claim for Choice to deny and state "item(s) are not covered for repairs." Have had several issues for repair from washing machine, dishwasher, water heater, etc., not one thing did they cover/repair. I had First American Home Warranty and then switched to Choice Home Warranty due to being cheaper in price, HUGE mistake! I will be going back to First American Home Warranty. They provide good customer service and actually believe in and stand behind their product and service. I may pay a little more, but so worth it. Readers beware... read the FINE PRINT. Choice Home Warranty is not a company of good faith. They are scammers.

I've had several issues with CHW in reference to renewing my contracts, storing credit information & billing me for renewal without my permission. Two other occurrences with my service call charge 45.00 where I was advised it would be waived 3 visits per address as an incentive for my contract renewal. Each time I called for a new claim I was advised I would be billed 45.00. The first rep advised I was correct & he would waive charge which he did. My 2nd call I spoke with Ms. ** for about 45 mins on the same scenario. However she said she saw nothing to the such & as a courtesy she would waive 45.00 1x. I advised her it wasn't a courtesy this is how the early renewal was explained to me. I requested to have a supervisor call me, needless to say I'm still waiting. Upon the technician arrival he advised my tenant there would be a 45.00 service charge.

Great coverage company when you have a small claim, but whenever you submit a claim for anything costly they will make up a narrative of the homeowner not properly maintaining whatever it is that isn't working and they do this without actually visiting the premises. I've had several a/c specialists at my house who were sent by Choice and they all told me that their experiences have been that Choice will not pay many of the claims that their competitors will pay. Expensive lesson learned for me. Next time I will go with a reputable company that's slightly more expensive. I will never renew with Choice and buyer beware to anyone who does.

This company has helped our family household out greatly. For the low monthly cost it has been awesome. Just 1 or 2 service calls meets the yearly cost when you estimate what a service appointment would have been. We would recommend this warranty to other homeowners that want to save money.

Took months to get someone to show up and then when it did it canceled 3x making us be unable to leave house the whole Memorial Day holiday weekend. Oh and it’s been 90+ degrees in house for 6 weeks. The company didn’t even have a working phone number and it took 20 plus minutes to reach customer service. Still nothing is close to where it should be. All the promises were broken nothing was done as it claims. This is a complete joke of a product.

Very satisfied. With the type of accommodations that they offer when I need their assistance. When I asked for a senior discount due to my income there was no hesitation on their part to accommodate me. Very impressed with their business ethics.

Choice Home Warranty... Full of Kind words, empty promises and jerked around before denying the claim! Been trying for 2 weeks to get my 7 year old Samsung front load washer repaired. The guy they sent from Mr. Rogers Appliance Center out of Greenville, SC, stood us up on our 1st scheduled appointment. When he finally showed up 2 days later, my husband paid the 45.00 service fee and he said it was normal wear and tear and he had to order parts and would Come back when he got them in to repair the washer. My husband called Him on Tuesday of last week to see if the parts came in and when he would be back. He told my husband it was going to be too expensive to repair and CHW was suppose to have called us about what we should do. Needless to say, we had to call them... over and over and over again.

I have been a customer with Choice Warranty and have paid for 3 years. One day my water heater broke. I called and opened a claim ticket. They dispatched Modern Plumbing & Backflow and the plumbing company came after 3 days. I paid a $45 service fee and I was told that the water heater needs to be replaced. My contract showed that the water heater is covered. But, in page 9, the contract excluded all components of the water heater so they use it an excuses for not cover it. So… they told me that Choice would not cover the water heater. They offered me $200 instead. But, the water heater replacement costs $1675. I didn’t know about Choice Home Warranty until something was damaged. Please do not trust what they say. This company is total scam.

I signed up for Homeowner's warranty for 5 years paying $1500.00 upfront (my mistake) when in return they offered me 6 years of coverage of repair/replacement of the appliance. My Heater/Air conditioner broke that they told me that it's not covered (offering me $200.00, though their own technician stated in writing that the unit was maintained well, but need to be replaced and cannot be fixed). After their refusal to replace the unit, I asked for a reimbursement/cancellation of my service; their reimbursement is just $450.00, not the money I provided for 6 years of service. This company is a total SCAM once you've paid the money upfront.

My wife noticed late on a Friday night that we had a small leak under our kitchen sink. Saturday morning doing some checking on the connections and running water under different conditions, I discovered there was a small leak in the garbage disposal that only happened when it was running. We sent in a claim to CHW that morning. I received an answer in a very short time and a call from the company supplying the technicians to schedule an appointment for that day, a Saturday. After he arrived and looked over the issue he immediately said it would be replaced with a new one. Within half an hour the new one was in. He then went over the new disposal with me showing that it was the same size motor but a more compact unit (Moen). He went over inserting and removing the flange as well in case we needed to retrieve a lost item. Fantastic work, fantastic response, great value.

The tech came on time, resolved problem with the refrigerator (water filter attachment repair) and was personable. He also identified microwave problem and ordered the necessary part. He maintained a friendly but professional demeanor. The only suggestion I could make would be better communication between the parts place, Abbots, and myself. We played some telephone tag before my question was, answered also in a professional and friendly manner.

My air-condition had a defect. After putting in a work order... I got told it "wasn't covered". What do I have Choice Home Warranty for... Totally unfriendly customer service. They hung up on me twice. I cancelled them... What a waste of my time and money.

I worked with Paul ** looking for a Home Warranty for a home I am purchasing. I had called a couple companies and was taking notes from each as well as had an experience from another from a home I had purchased for my stepdaughter. Paul gave me peace of mind and assurance that if a claim is ever needed I could be rest assured that it would be repaired correctly or replaced.

I had a pleasant and professional experience with your fellow. They called me after I purchased. I wasn’t interested in what he had to offer as an additional purchase but I thanked him for calling. He was very professional and I enjoyed talking to him.

Your service and tech were very prompt and courteous. This was my first time using Choice and I am very pleased. Follow up with emails and phone calls valuable in keeping us informed of the process. Tech was actually right on time as promised.

Your guys suck. You repaired my AC unit in 2016, but you turned down my claim. My new claim. Been with you for four years. I will be cancelling with you... you lied to me about transferring my account to my new owner... that is why I chose you in the first place.

The serviceman was on time, friendly and explained to me exactly what he was doing, what he thought was wrong and what he expected the repair to involve. When he was finished, the dishwasher was working as it should and no follow-up was needed.

Complete waste of time, when you purchase policy. They say we repair everything or replace. My initial claim: First technician did not show up after wasting 5 hours of my time. Second technician came on time, spent 2 hours and then claim denied saying it’s wear and tear and not covered. Do not waste your time and money.

The process of signing up was very easy and I’m confident I’m going to have a good experience with this warranty company. The website and graphics are very easy to follow and their feedback is immediate. The Warranty itself is very affordable and the copays are within reason.

I called at 11:30 am as it was 90 degrees outside and I had just moved into the house 2 weeks ago. The air conditioner was not blowing cold air so I called customer service. I advised that I needed service as soon as possible as my wife was 8 months pregnant and on bed rest just home from the hospital. The claims representative advised he would put a note on the account and get a service technician out as soon as possible. It's been almost 12 hours and no call from a service technician or a claims representative.

Just about the worst way that you can spend your money. They will hound you with telemarketer calls trying to get you to upgrade and/or extend service. When you try to make a claim, they will leave you on hold, and ignore the claim. You are basically paying to be harassed, but get no coverage.

Fast service but the policy is a bit confused. The EM is mine (**). I purchased policy and explained to agent this was for the buyers of the house. The policy shows their names but all contact info is my info. I have sent the buyers the info and hopefully they can get the corrections made.

The technician from Omega was great but it took almost a week to get him. He had only been contacted the day before he came. Working with your company is a nightmare. I was put on hold several times for extremely long intervals.

I had place a call for my garbage disposal with Choice Home Warranty just a few days ago & I would just like to say how pleased I was. The repairman was here on time, was very pleasant & professional. Thank you.

I joined Choice Home Warranty believing them to be an honest and fair company. I signed up for 6 years and paid the full amount immediately. On Dec.13, 2017, I used Choice as I had no heat. The technician replaced the control board for the heating/AC system; I was very satisfied. I then had a broken garbage disposal. This was also replaced and I was very happy with Choice. On May 4, 2018, the air conditioner stopped working.

Called the toll free number and left a message. Have yet to hear - 3 days later - from anyone. This warranty (false security) is the biggest rip off ever. Also filed an online claim. Consider this: Home seller thinks they are providing a way to disconnect from the home buyer and pays the warranty fee through escrow and home buyer thinks they will be assisted in the event anything goes wrong with the mechanicals in the house and disconnect from the seller. If you consider the dynamics, no one is going to make this company responsible for providing the service they promise. NOTE: The policy selling realtor also receives financial consideration (a $ spiff!) for selling the warranty.

Loyalty Plumbing was efficient, seemed knowledgeable and was very accommodating to our schedule. They were polite and efficient and cleaned up any mess they made. I called them the day before we were scheduled to see if they could come earlier and they were very accommodating.

I called in on Monday 05/21/18 & was given a service call for Friday 05/25/18 (Which I don't feel it should take 5 days to get a service representative to my house). The service rep. called and made the appointment and came out on 05/22/18 and sent in the diagnosis to his company. On 05/23/18 I called Choice warranty to follow up on the repair & was informed that no one had requested and approval for the repair yet. On 05/24/18 I called in to Choice warranty and was informed the same thing. Only when I threatened to request a refund on all five of my warranties did someone decide to do something. The vendor doesn't keep me informed, doesn't return my calls which tells me they are not interested in my business. So right now I'm really on the fence in regards to retaining your services.

On February 13, 2018 I called your company and inquired about your warranty program. I spoke with Tasha and signed up for 6 yrs for $1855. I left AHS which I was with over 7 yrs to join your company due to references I read. On 4/10/18 I put in a claim. I was sent to incompetent companies by you. Neither fixed my ice maker. I called several times finally on 05/18/18 I spoke with Alisha in retention and she sent me a reputable service tech and he fixed my ice maker. This was after SEVERAL phone calls to Keisha in retention and Tasha in sign up. After literally crying on the phone Alisha was the only one that got my claim taken care of a month and days later. My claim was settled on 05/23/18. If my next claim is this hard I will cancel with your company.

It was a friendly and easy process and very informative which made my decision very easy to go with your company. Just hope I don’t have to use it but if that time's come just feel very comfortable that my needs will be meet! Thanks again.

I hardly write any reviews online but Choice Home Warranty is the worst company I have ever dealt with and as a consumer, I feel obligated to share my experiences with other consumers. Sales from Choice will trick you to buy policy at low price for many years and tell you that you can cancel at any time. They will also trick you to say at cancellation, premium will be refunded for the periods not yet used under the contract on a prorated basis. However, they never tell you that you will pay for all the costs incurred so far, which you will only be told about it at your cancellation call.

I'm really not sure why I purchased a home warranty, in the past 6 months you haven't covered either one of my claims. First with my water heater and now with my AC unit. It's disappointing that you only cover the minor things and not more of the major components.

YOU sent a plumber to fix a covered repair and he cut a hole in the drywall. A drywall expert was contacted to repair the damaged drywall but you will NOT cover the cost of painting. Your selected plumber did the damage but you refuse to cover the cost. I have told everyone that I have had contact with since your refusal and they all agreed that your company is a joke and would never use your services

I recently called for my fan to be fixed almost 3 weeks ago, it took forever for an answer on if it was covered. Then once finally covered the installer came and the fan was wrong, he then didn’t come back I contacted him daily for a week. I then contacted CHW I waited on the phone for hours. They sent a message to the installer, he never responded and no one responded to me. Almost another week went by and I called and they wanted to reach out to they installer again! I refused and am now angry! I waited on hold for a supervisor for almost an hour and was hung up on. This company doesn’t repair anything and doesn’t care about me as a customer! I am going to tell everyone to choose another company!

My air conditioner is still not fixed. The company that you choose to come to my house only comes to my area twice a week, Wednesday and Friday. It was out several days before the man could come out and now he has to order parts and it will be a total of two weeks without air and the house is staying around 85 degrees.

The technician came and resolve our issue with no problems. He was very courteous and very informative of the problem and how it was resolve. The technician explained everything and reassure everything was working prior to leaving. We definitely would recommend him again. Thank you.

Used internet to get basic information but received a telephone call from Choice. The order over the telephone was helpful and fast. The Choice Representative gave me more information than available on internet. I was able to ask questions - which was helpful.

I forgot all about it but I got this policy a while ago. Maybe a year. I needed my A/C looked at. I kept sending them everything they wanted but it wasn't good enough so to make a story short I tried to cancel it but they wouldn't let me.

Our furnace problems were reviewed by two licensed contractors, both agreeing that the combustion motor, igniter and wiring were destroyed. Your service man shorted out the system, probably frying the wiring. Left with our igniter never to return. $8,000.00 later, new system. Choice contributed not one cent. Going back to ahs, taking four houses with me. Thanks for nothing.

This is the statement from Choice: "It has been determined that the coil is leaking refrigerant and must be replaced. Condenser coils that leak have been exposed to corrosion or acidic materials that have infiltrated the fins and transfer tubes and ultimately damaging the integrity of the coil. The acidic agents cause sections of the coil to become corroded and/or rusted and develop tiny pinhole or microscopic leaks." The tech they sent said it was a stuck reverse valve. He got the information above after never opening the outside unit. He said there was no pressure. I have him on 1080P camera while he was outside. I paid again for another company to look at my unit. Turned out it was a loose thermostat wire. I also caught Choice's tech on camera saying whoever wired the thermostat did a great job. Unit had normal pressure. House has been cooling.

I am very frustrated with your company. It costs me out of pocket because you don’t get the problem solved. You don’t pay for whatever it takes to find the problem. What you pay for fixes the problem for one day and it is back to having the same problem again. It seems like I need to find another home warranty company to get this air conditioner problem fixed and get my money back from you.

On the 3 occasions I have used Choice, I have not been happy with the communication. The first time I had to call the technician after several days to find out if he was coming back. The second time my claim was assigned to someone in distant Mississippi who would not take the call, but I didn't know that and waited. This last time has been a real challenge. The technician didn't show up on the day he was assigned. He told me that night when I called him that he would be here at 11 am. He finally showed up at 4:45pm. He said he would request claim approval and get back to me Monday. The representative I called said the same thing. It is Wednesday, a week after I made my claim, and my AC is not repaired and I don't know my claim status. The relationship of the technicians to Choice is vague. They don't seem to know who, what, when or where.

The only problem I had with the claim was the inordinate amount of time (1/2 hour) we were on hold to get the final authorization. My repairman told me that some of the warranty companies only require an authorization when the cost exceeds a certain threshold (normally around $200). Would it have been quicker if he was one of your network technicians?

Water Pressure needed to be adjusted within home. Toilets and bathroom sinks involved. Also a Bathroom sink required snaking as it was clogged. Charles sleuthed out the problems and quickly and adeptly solved them all. He is Courteous, caring and respectful. Your workman should be commended. Thank you for CHOICE Warranty!

I changed from AHS where I had been a customer for over 20 years. Their service was not what it was when I started with them. My friend who also had AHS just had a air conditioner problem. It is going to cost her over $1,200. That's with AHS. Why have insurance they only paid for the coil. I was looking for another company and got email from your company. Like what I heard. Only problem. Didn’t like getting a call so soon. I was just looking at your site and put in my contact # and got a call seconds later. I thought it was going to be a hard sell. Anthony was professional. I told him he wasn’t to blame but I listened. My only recommendation would be give it a few hours. I was looking into your company. Thanks.

I have a policy for 6 years duration at 2.5 yrs. I called for service on the heating unit for the pool. They said I was not covered and need to pay 500 dollars to be covered and they waived the waiting period. Great. I paid and asked to sent the repair technician. The technician came out and said the unit is 13 years old, there is no replacement parts available, and the unit need replaced. Choice asked for a diagnosis. I told them what I was told expected they will get the info from the technician. Several days later the technician comes back and take pictures and sends it to the company and talks to them on the phone.

It took 4 days to get someone here. I think not having emergency service is bs. Our previous home warranty did so. Should have stayed with them. If we didn’t have a second refrigerator and freezer we’d have lost 100s of dollars in food. The guy that came didn’t know how to fix Samsung. Luckily it only needed reset and he got the number to do it from their service line.

Very easy transaction. I called to get information, and the agent was very nice, he helped me with my decision, was not pushy, very polite. He knew about the product and answered my question satisfactorily. Helped me understand the requirements and no obligations. Hopefully a good decision.

The experience with customer service was wonderful. All my questions were answered, straight and forward. I was very impressed. There was no high pressure at all and all offers were explained in detail of the packages the company offered. I have not had to use the warranty yet, however the purchase of the package was very easy.

When the pool service came to open our pool, they could not get the motor to start. They called their supervisor who determined that our motor had died and needed replaced. Since all pool services are extremely busy this time of year, no service called to replace our motor. After 48 hours Choice allowed us to call someone ourselves which happened to be the Pool service that takes care of our pool year round. After getting the authorization, our pool service had our motor replaced and up and running in 4 days. Choice was so helpful during this time and I highly recommend them to everyone. My realtor is also now recommending Choice to their home Buyers/sellers. Thank you Choice Home Warranty.

I called to get a new contract with Choice Home Warranty and Eddy was very nice on the phone. He explained how the plan works in detailed. He is pleasant and knows his work. I was satisfied with the call.

Do not purchase this home warranty! I did my due diligence and researched what I thought was going to be a great home warranty company. I had a previous home warranty company that was excellent - National Home Warranty - however, they are not available in Texas - I used them to cover my home in Las Vegas - very quick to assist with water leaks, heater issues and such. Choice Home Warranty does not care if you have no water, no restroom, and a family to take care of and provide for. There are very few contractors that will work with them because of the extreme delay of payment for their service. Absolutely horrible warranty company. Please be advised and look purchasing a home warranty from a better company that offers better service and actually provides services that you are paying for.

My house heat system has problems that not have hot water and red light keep on. My wife called Choice and have a technician stop my house to take a look it. After technician take look my burner outside, He did not do any testing and check inside, He said the burner need cleaning as annual maintenance, he will contact to Choice Home Warranty for get approve to fix if still has problems. I asked and with my plumber to checked my burner that inside look is cleaning and cleaning it again.

The Clothes Dryer not fixed for one week. Date of claim 05/16/18. I am, not happy with the service expecting better service. Please respond why it is not done. If I use the other mechanic to fix the Dryer do you repay the expense. Please let me know. I spoke to the operator over the phone and she put me on hold. After a while the phone was disconnected. What I should do?

We had just moved in to our new home and our dryer just wouldn't dry our clothes. We were tired and it was the last thing we wanted to deal with but one of the things we needed the most. I put in an order and they had someone out here the next afternoon. I was thrilled!!

We have rentals and having Choice Warranty has been great on this claim. I was made aware of the outage and called Choice, a repairman determined that the fan blower motor had went out, the repair was made and everything works great. Thanks.