Choice Home Warranty Reviews

The Technician came and turn off the heat unit and left stating the filter is dirty. Never bothered to turn the heating system back on with temperature of 5 outside. We just got home and pipes are busted because there is no heat inside the house.

I have a service fee credit from a different repair at another property I own. When I mentioned the service fee credit to the gentleman who answered my call, I was informed that he couldn't give me the credit because it wasn't the same property. I told him that what did it matter which property I used the credit on. He continued to tell me he was not allowed to do the credit, was there anything else he could help me with.

Our dishwasher is not recalled. It is not a manufacturer's defect according to the manufacturer. It is a mechanical failure that was in a class action suit that is not cost effective to fix per the manufacturer and Choice will do nothing.

Our new furnace (4 days old) stopped working on Friday night around 5 pm. It was 11 degrees outside. We filed the claim on-line and next day we got an e-mail from Choice telling us a service person would visit us on Tuesday. Uh, let's get this straight...you want us to wait 3 days in freezing temperatures for our heat to work?!? REALLY? Fortunately the company that installed the furnace was more responsive and came out the next day to repair. And we had an electric space heater for one room. BUT, who would have paid for frozen water lines, etc? Makes me really wonder about this company and their values. Sure it was over a holiday, but emergency measures should NOT be an option.

Be warned. Choice Home Warranty company consistently looks for any reason to deny your claims. I have had 4 claims denied for unrealistic reasons. This time my water heater went out. Choice said it was because the interior tank on my 10 year old water heater started to leak. They advise that no coverage was avail because the tank is not a major component. Without the tank you don't have a water heater. They are terrible and the attorney general is investigating them in New Jersey. Hope they all go to jail.

Choice Home Warranty is the worst warranty company on this planet. Have filed two claims and not one was covered. Tech called and the representative from Choice flat out told them they don't cover water heaters at all. I have canceled my warranty cause they suck. Don't waste your time with these people. Another thing is I paid $1260 for 3 years and only getting back $680 for 5 months of coverage they did not cover. Don't waste your money or effort in this company because they false advertise and don't cover anything at all. They will take your money and run.

Called for warranty service and service company was dispatched the same day. Excellent response, communication from both Choice Warranty personnel as well as the service technician who was dispatched. Choice Warranty told me what to expect and the dispatched service technician was very clear as to what was wrong with the heating system.

Boiler furnace not operating. First making a claim. The person who took my information was courteous and pleasant. Now I am waiting for a technician to call me within 24 hours to perform the work as required.

Awesome. The technician was very helpful and explain everything to the point. It was about my electrical box and he explained what needed to be done. He said that he was going to turn all the paperwork to the insurance company.

Called in claim on Water Heater - The Customer Rep was very helpful. However, she indicated she would email me the claim number, which I have not received... The Rep states that she would submit to a local provider who in turn will contact me directly. I have not received any follow up as of this response.

I urge all to read the contract before you sign. Clearly on the website they state that water heaters are covered, however I found out two days before Christmas that they are not. After being on hold for 57 minutes to speak to an actual person, I was told that they don’t cover the tank, leaks or a melted safety switch although they did offer me a few months coverage free. Too little far too late. In addition, the vast majority of vendors they use are not of the highest quality. I urge extreme caution!

Your company serviced, called and sent the wrong plumber out that doesn't have any tools to do any leak detection! Now I have to wait and now the problem still exists! Even if I turn my main off, I'm still using water through my meter! Whoever did my service call got the service order wrong! It's a leak not a stoppage!! My water bill is going up so, I don't know what to do. Now you need to send the right plumber out that has the right tools! The plumber still required me to pay the $45 service fee and nothing was done! That's a bad way to make money and I expect that to be refunded!

No complaints. Fast respond and got my heater working soon as I called. Thanks CHW. They did what they say they will do. Stand by they word. So far good experience. And the service people they sent out was great too and professional. That's all I have at this time.

Morgan Air could not find anything wrong with my AC and, further, they provided no explanation for why the unit was failing when attempting to “kick on.” Technician, Blake, was extremely polite and knowledgeable. He simply couldn’t explain/find why I was having a problem.

Very pleased with service. Very courteous and efficient. Happy with the service. Would recommend your company to my friends. Every one on phone very efficient. Could not be pleased anymore. Will definitely recommend your company. In fact I already have recommended your company.

I have just signed up for a policy from Choice. Ms. Tracie ** who guided me through the procedure was very patient, professional and helpful. Hope I don't have to file a claim in the future, but should that be the case, I trust the service at that time will be equally good.

Charles was very professional. Very thorough and asked the right questions to identify the right professional to fix the issues I called about. It was a much better experience than my other Home Warranty Company. Very good job! Now all I need is to see is how well their service techs are in fixing the problem with the dishwasher and AC - Air Handler.

Martha was the rep that answered my phone call. She was very courteous, friendly and helpful. She provided real customer service! She was willing to repeat anything I asked her, and was very patient with me. This review is for the service call/request only.

Horrible Service. Plumbing pinhole leak in hot water pipe. Reported in the evening - no action until morning - then no action to get a plumber. Total lack of service. At this time there is still no plumber assigned and I am still waiting.

The person who assisted me with making a claim was good; however, I am STILL waiting to hear who will be coming to fix my furnace. Even though I live in Georgia, it gets cold here!!! Heating should take top priority in the winter, and a Claim Representative should assign heating claims as soon as they are made.

This was very simple and customer service reps were very courteous. It was a simple one time call and all was done over the phone, as well as by e-mail. I would definitely recommend them to my friends. Again all was taken care of in the first and only call.

I submitted a claim to repair my Whirlpool dishwasher. The repair guy failed to do anything but look at the machine. Then I get an offer over the email of cash of less than a third of the cost of the same brand dishwasher. I then requested the Choice Warranty to install a new dishwasher instead of cash but they refused since a comparable unit can't be obtained for the amount of cash offered.

I had to recall the company and reschedule since your system scheduled it for Christmas morning. Fix that should not schedule on national holidays. Not sure why I had to call again if you all send email to tell me time but did not confirm with IGD plumbing.

I have logged 35 calls within 30 days from 732-379-5979, 732-39-5309 and other similar phone numbers. I tell them each time I am not interested in the insurance, I then ask them to put me on their no call list. I also advise them of the repeated calls from Choice Home Warranty that has become very stressful for me. The salesmen are extremely rude and make remarks to me like, “We just doing our job” or “I don't consider these calls harassing at all” and then they start to giggle to poke fun at me, the minute I hang up the phone, the same person on someone from the same area immediately calls back over and over again.

During this past year I have had several claims, and every one has been taken care of by your outstanding staff. They seem to know just what to do, from following up after the claim to making sure you are totally satisfied. They seem to know just how to identify the problem, analyze it and offer a solution without hesitation. These people have made me a lifelong policy holder with Choice. Thenk you for all you have done in making me worry free. I am 100% disabled vet and this service is outstanding and worry free. Again I thank you, God bless and have a Merry Christmas.

Very cordial while demonstrating professionalism. A very good experience; I don't always answer unknown or scam number. I have wanted to get something that would guarantee my appliances and your company seem to have just what I need. My appliances are under warranty now but I hope your company will take over and do what you said it would do.

Service PU my call immediately and took my information. The rep. told me someone would be in touch with me. I received a call back in about an hour and an appointment was set up. The whole process took about four hours from my initial call to completion of job. Great service Choice Warranty.. Thanks.

Choice has really improved over the last year. The customer care service and supervisors handled my complaint very quickly in a polite and courteous manner. I don't know what training has been instituted but I was very pleased with the outcome. Thank you!

Purchased the Choice Home Warranty policy. Company agreed to accept our money and never sent anyone to inspect our heating unit. After filing a claim it was denied due to not having annual maintenance done and stated that rust inside the unit caused the failure. Would not recommend this company. TOTAL SCAM.

Under cabinet exhaust fan not running. No one answered the phone when I tried to file a claim. I thought the Claim Service Center is supposed to be manned 24-7. Tia was great when she called me back. If your company can't answer the Claim Center phone, do a pre-recorded message that no operators are available and let caller know that there is a high volume telephone traffic. Thanks so much!

We had you before and we cancelled it because of the way things were then and then my wife gave you a second chance and for well over a month. Almost 2 months nothing happens and then when we do have a problem you guys don’t cover it for the dishwasher. What is the point of having you all if you guys don’t cover anything. I find it totally ridiculous and dissatisfied to the hilt you don’t even cover access stop the poor things out. As my wife stated we are so disappointed with you guys. We don’t want to deal with you anymore and we will not recommend you to my large family or friends. Please cancel right away!!

So very severely disappointed and I want out of this contract. This is appalling! My dishwasher was working fine and up until a week ago and yet you guys can even covered the motherboard which is broken saying that’s pretty exhausting. What the hell is this account for if you guys don’t even fix the problem. I am not satisfied. I’m serious. You’ve done this to me before but yet I did this. Try one more time because I was told to satisfy last time. We were with you guys and yet this is how we get treated. I am glad I did not pay for my mother to have her stuff done because you probably do the same thing to her which is garbage. I want to cancel my plan with you guys. ASAP!!!

I initially signed on with CHW and was skeptic about how good and responsive service would be. I was pleasantly surprised because they responded quickly and had service scheduled right away. The part was costly, so the plan already paid for itself with one repair! I am skeptic no more!

I am so pleased with the service. Our refrigerator stopped cooling and we called warranty. The technician arrived within hours (which normally didn’t happen with my previous warranty company) and checked the fridge. Replaced the part (fuse). He told us that fridge would take at least 12 hours to cool down and yes it is perfectly working fine now.

Woke up this morning to my basement having water all through it and determined it was my hot water heater so since I've had Choice Home Warranty for 5 years I called them to make a claim. Surprisingly I got a call within hours. They had set up an appointment and were coming within hours. I was ecstatic for the quick response because of my 3 claims this has never happened before. Techs show up and determine yes the hot water tank is busted so they call CHW back to get approval to install a new hot water heater in and after several back and forth calls with them the tech comes back to me and said, "All good we can install it."

I have had a contract with CHW for about 7 months and from the beginning, it seemed like I started having all kinds of problems. First, the ice maker and septic tank starting having issues. They did not have a local vendor for my ice maker but allowed me to choose a local repairman and they reimbursed me with no problem. My contract did not cover pumping the septic tank but they did refer someone that could handle that issue for me. No lie, within 30 to 45 days later, our furnace went out. Again, CHW did not have a local vendor for this type of issue but told me I could find a vendor on my own, which I did.

My claim was reported on November 16, 2017 and the repairs still have not been made! The technician through DLC Construction provided the company with a diagnosis and no additional contact has been made concerning the repairs! Awful Services, do not choose this home warranty company!

A/C not working - So far so good. Sharon had a bit of trouble locating my account but when she did she got the ball rolling. Within an hour Morgan Air had called to set up an appointment. That is as far as I have gotten in this process. Hopefully today they can access my problem and get it repaired quickly.

Experience was great with the person I spoke with today. He answered all my question. Gave me price quote and the amount for a five year deal. I would recommend to my family and friends. I like the part about being military and senior discount to reduce my cost of the policy.

Mercedes helped me with my temporary IQ plummet and was so sweet about it. Lol. She has a fantastic personality. She was so helpful and made me feel valued. She will be one of the reasons this company succeeds. Her attitude about helping was remarkable!

I placed a call on 10/11/17 and the company came out on 10/12/2017 and replaced the garage door opener. Now as of 12/15/17 it has stopped working. I place a call for this. That is the 2 number and I was told that I have to pay 45.00 for another service call. This is not fair to me. The state of Maryland gives you 90 days for a refund to return something. My service call was not complete as far as I am concerned. Please look into and let me know. I wold like to hear from you.

My experiences with CHW have not been, overall, very satisfying. Too many loopholes and under qualified contractors. One contractor showed up with no tools, meters or diagnostic equipment. Others promised repairs and failed to deliver. This review form is also a failure. Following guidelines and it won’t accept it!

I cannot believe how easy the process was. I called in on the 800 number, gave them my information for my address, told him what had happened with the garage door and I got a claim number and service was excellent. Then five minutes later I got a phone call from the repair company and they’re coming out two days later to fix my garage door. Excellent, excellent process and I couldn’t be more pleased. Thank you so much Choice Warranty. I recommend you highly.

I may be cancelling this contract before I can really use it because you guys are possibly trying to charge me two service calls for plumbing issues. Also there are so many exclusions in the contract I received. Unbelievable. Had I known of the exclusions I would have thought twice before joining in with you guys. I have a shower fixture/handle that needs to be replaced and that is not cover.

Ok. Jim is a real good salesperson. Tried to find me the best coverage. He went over all the options he could offer me. Unfortunately my budget on SS didn't allow me to get the coverage I would have like to have. I could only get the basic coverage.

Refrigerator not working and I was told it may be 24 hours or more before a repairman even calls to schedule an appointment. What am I supposed to do with all the food in the refrigerator in the mean time. Then he told me it may not even be covered and I would have to pay a $65 service fee - what good is the service if it doesn't help cover situations like this.

I have paid into this warranty company for over a year and no claims. Recently my hot water tank stopped working like any other normal home. Claim was denied instantly. They state in fine print that they cover only parts that lead up to the tank. The tank is not covered for anyone. Like any other homeowners see Hot Water Tank under coverages, and I believed I was covered. No one ever stated clearly that this was not. This company truly lies in its advertisement of services. Buyer beware!!! They started out even on my initial call to say, it may not be covered. What does that tell you.

Residential homeowner. I’m so thrilled and happy with customer service I received. I hope your customer service continues to be this great. Your agents were friendly and professional and dealt with my problem professionally and attentively. Thank you. Merry Christmas???

Our refrigerator's out. Is actually gonna take 4 days before we can get someone out here to fix it. By the way I meant just to look at it. Me while I'm losing thousands of dollars of food. I wish someone to move this appointment to earlier date.

We just recently signed up for these services. It is our first repair situation and after more than 24 hours they can't come up with someone to come do the repair on our washer! They want to know if I want to line someone up, have them call the warranty company. When they come, explain the problem, then they have to do repairs. I have to pay for the repair and they will take 30 days to reimburse us! If I hadn't paid $450 to join this extended warranty I could pay to have it done! Looks like I may be cancelling this deal and getting a refund.

This was our first claim with Choice and we were very happy with the results. Our garbage disposal went on the fritz so I filled out a claim online Saturday morning. By Saturday evening they updated us to let us know they were looking for a contractor to take care of the problem. They did offer us a choice of waiting until they found one, or selecting our own. Since it was only the garbage disposal, we elected to let them find the Plumber.

I called Saturday morning and heat guy was here Saturday afternoon. He was excellent, it was cold and I really appreciated the fast service, my heat was completely out. I have had other services, this was the fastest and cheapest.

I signed up for Choice after seeing an ad. The salesman on the phone promised a $50 deductible, for homeowners repair insurance. He insisted on receiving my credit card to make the 1st payment, and my checking for monthly payments. When I received the policy, it was higher than quoted, and the deductible was $100. I called and told them I would not be signing up. I did not sign the contract, but they took out the payment from my credit card, and then 2 months later, they took out $70.26 from my checking account. Still trying to get it back. I do not recommend this company.

I had a furnace go out at my rental property a couple weeks ago and C & C repaired it, but also recommended I get someone with the equipment to check for CO2. He did not have the equipment to do that. When our Dishwasher went out at home, C & C was assigned again. While talking I told him there were 4 kids living at the rental property. He said, "If the furnace goes out again, call me day or night, because I don't want those kids to be cold." "Get things fixed first and we can deal with Choice later as they will understand."

Contractor ETA Appliance was excellent, was on time, he called to set a time and he was within 10 min he had all tools with him. Removed microwave oven protected counter, cleaned oven, found what problem was and how to keep unit in good working condition.

Despite what their website says they are not a comprehensive protection against the high cost of home repair nor do they believe in outstanding customer service. They refuse to honor their warranty. I wish I could put -100 stars.

Air Cond/Heat - While we appreciate the speedy response to our request for service (and have been happy with the techs sent) we would like to request a particular repair service that has been sent before. Being put in a "rotation" for service is not always the best. However, we are still pleased with CHW.

Clogged drain kitchen. Called in 9:20 AM. Finished 11:15 AM. Great service, cleanly done, nicer plumber. Mike did a great job and was very efficient at his work. I would use Boss Plumbing Inc, very professional, know what THEY are doing, very clean, caring, AND PROS.

Microwave repair - Tech came Oct 31st. Parts for repair recd Nov 17. Have had to call numerous times to get it scheduled. Tech scheduled and then no show Dec 13, 11am-1pm, took time off from work to be there!! Claims team said he’d call but still waiting for call. Don’t understand this service! Please help and escalate to get this resolved! Thanks.

Very satisfied. Plan to continue my plan. I absolutely love the warranty plan. I've recommended people and and will do so on going. Glad I got this service. I tell everyone I know a warranty is great to have. Thank you for what you offer.

Air conditioner not working properly. Cool breeze air and heating company arrived on time. He was clean and neat And he replaced something upstairs and my unit was working properly. I am very satisfied with Choice Home Warranty and the repair people they use.

LG REFRIGERATOR - After talking to the rep from the hold, I felt better. She was very polite and helpful. A real asset to your organization. Although the repair person came today, he charged me with the $45. Not knowing if he will fix it. No receipt. He said he will submit the claim.

Called and was told that it won’t be covered because it was probably the tank that leaked. Don’t need this stupid warranty anymore. I only used this warranty one other time and got the same run around. It was pay and chase with you guys but you eventually did reimburse me. Not very good.

The agent, Jeff **, did a great and awesome job. He made sure I was fully aware of the entire policy and all that it entail. He made me realize I should have made this choice YEARS ago. I am a member now. Thank you.

Placed my call at 7:36 am and it's now 2:05 pm and I've yet to hear from a furnace company. The temperature was 4 degrees this morning, now up to 14 and I'm 77-year-old senior citizen who would like to hear when I might get heat! Can I call another company?

You have not responded to my attempts to cancel my policy which I purchased yesterday and cancelled an hour later. Please respond that cancellation is done. I have contacted my bank and will continue to pursue this if you do not respond promptly advising me the policy has been cancelled.

Waited weeks for a service company; numerous promises of expediting a technician; companies calling and saying, "Too far. Not coming." (They were dispatched for other cities.) Finally came a week ago; problem repeated and again no heat. Have had heat for 1 week in last 4 weeks. It is extremely cold in the house and this needs to be a priority.

This is worst warranty company ever. House heat doesnt work. After we called them, they made us wait for 4 days send somebody. Who doesnt know what he was doing even doesnt have multimeter to check system. He also just broke working door switch, left everything messed up. And gave wrong info saying valve problem which wasnt true. I called CHW. Told them he's wrong about diagnosis. Send someone else who really has HVAC knowledge. They refused and told me that, I can call a contractor and they will reimburse if problem is under covered part which they covered only 2% parts of all appliance anyway. I've called and contractor find real problem which under coverage, now they dont wanna pay full invoice only half. This is second time I was going to use warranty. Just stay away from CHOICE HOME WARRANTY.

Cristy Air & Heating - Tech did a great job, went beyond my expectation, very professional and on time. Glad I switch to Choice. Had American Home Shield off and on for 12 years. Already recommend my daughter and son for the service. Wish I would have made the change years ago. Your customer service got very soon even when I called in. Not a long wait.

I am a 64 year old widow and therefore, I was so very concerned about repairs to anything in my home that my dear husband would have taken care to fix on his own. So, I bought your home warranty. And am very happy I did. This is my first claim and I was pleasantly surprised to hear that there would not be a cost for this service call. As normally it would most likely have been at least $100 - $200 to call a plumber on my own. Thank you Choice Home Warranty. And God Bless.

I ask for American Plumbing Co., as they have done a great job for me in the past. Your customer service agent told me that would be impossible, as the computer decides who comes. They gave me Mastercraft Plumbing, who did a terrible job the last time they came!! If this is your policy, letting a computer answer for you, I will definitely not be renewing my contract with Choice Home Warranty!!

Refrigerator repair - Claim was processed without any hassle and issue was resolved within 24 hours of the claim. The contact info of the contractor was provided via email. Kept in the loop from beginning to end and also received a feedback call about my experience with the contractor. Phenomenal customer service and valued my opinion and listened to what I had to say.

The Home Choice Warranty Representative was very helpful in looking up my account information. The Home Choice Representative was friendly and polite during our conversation. My claim is being processed at this time. I'm waiting for a response from tech.

I submitted a claim online at noon today, and have heard nothing back yet about scheduling a technician. Website inquiry says they are processing my claim, and to check back shortly. Shortly has been 9 hours now. I did however get another promotional email today wanting me to extend my contract, and advertising that they have a call center available 24/7, but they don't. They close at 7:30 pm CST, and 4:30 CST on weekends. This is my first claim experience, and they asked for a review already, even before they have dispatched a technician, and sorry to say my experience so far has not been good.

The gentleman was very professional and attentive and answered all my questions. I would definitely recommend the company to a friend. Keep up the good and excellent work. I got a call from a service company about 2 hours after the call and they had scheduled my appointment already.

Not at all happy with the service provider hence the one star. JIM'S PLACE SPECIALTY APPLIANCE had given the feedback that they worked on my dishwasher for 1 hr and diagnosed that the door was not working. It is completely false statement, as they worked maybe 15 min and just opened and close the dishwasher door and took service call fee and walked away. We called again within 30 days with Dishwasher issue. The service call is charged again.

I had the service before with no problem. I had to call one time and the problem was fixed with no problem. Then, the automatic payment stopped coming out of my account. So I signed up again, no issues there. But now I can't log in to view my account. The service isn't much good if I can't do that.

I've purchased this warranty and this is second time I needed to use because of heat issue. They gave me appointment after 4 days even I've told them there is 2 little kid at home can get earlier. No attention. Then after 4 days sent someone who is also late so I missed my work. Then guy estimate different part than real broken one and finally they say they don't cover this. Guy just messed my furnace. I've called them need real technician not the guy who work for them for part time. His real job is auto body or mechanic. Now they're telling me I'll have find and pay myself for real technician to fix my issue. STAY STAY STAY away from CHOICE HOME WARRANTY. Will be your wrong choose.

Furnace and air went out. Two techs came out and recommended a new furnace. Choice denied claim saying unit had not been maintained. Wrote a letter with dates of service (twice yearly) since installation. Still denied. I had my own repairman come out on my expense and found that all I needed was a new circuit on the breaker which I paid for.

I was happy to find a Home Warranty Co. who didn't charge $100 per visit. I'm on a fixed income, but still appreciate repairs in my home. I signed up with a great deal in Sun., but on Blk Mon. was even a better deal and I didn't know how to update it.

I purchased a home 3 Year Home Warranty and this is the first time I have had a claim. I called because my Heating System wasn't working right and they said it wasn't covered. The technician told me there is no reason it should be. I was told when I purchased the warranty it would be covered. Very Unhappy with their service.

I am with CW from past 2 and half years and Service is very good... customer service is very nice and helpful. Sometimes if the issue not fixed the support wave the service fee also... overall I can say the service is very good.

I called on a Sunday afternoon to claim that my furnace/heater was not working. I was extremely pleased to get such quick response. Within five minutes you dispatched a company and set up an appointment within acceptable time. I received a call from the company five minutes after that. Awesome.

Very pleasant, courteous and business like and prompt. They asked the necessary questions and were able to schedule appointment with contractor straight away. Took care of issue in professional manner. Also received follow up email for confirmation which is also very helpful.

The start date is wrong. Was to be Jan 11 2018. I have three furnaces and ac units. Only two covered. Coverage says covers ac but if you look at exclusions it excludes what breaks down. Other area similar excludes so much. So disappointed. Please cancel.

My enrollment was very professional. I am very pleased with this company and I'm hoping that this company do what they promised. I am coming from AHS with about 20 years of home warranty issues over those twenty years. I think this a great opportunity for me to experience something new. Awesome...

Placed a claim 7 hours ago because I have no heat out of my furnace. It's only 20 degrees out today. No one has called me back yet to come out and look at it. I placed several of my own calls to have a technician come out on my own. Within ten minutes 3 out of the 3 could come out today to look at it.

I signed up for Choice Home Warranty over a year ago. My HVAC system goes out and I claimed it. They sent their service guy out and he says to me that my compressor is not working properly and had to be replaced. He tells me that CHW is not in the business of replacing HVAC units and he recommended to them not to repair the unit but a replacement is needed. They denied my claim saying it was due to maintenance but my system has been serviced annually. Choice Home Warranty is a scam!!! Do not trust or support their business of false advertisement and stealing from hardworking homeowners.

Let's face it every system in your home can develop problems. The Choice Home Warranty gives me peace of mind that if anything goes wrong they will make it right. This is important if you are retired (and even when you're not) and living on a fixed income. Choice = peace of mind. I consider Choice a great investment in my living and lifestyle peace of mind. No searching for a qualified technician as they have a cadre of professionals in their database who will see to your problems. I wouldn't be without it.

Garbage disposer - Very efficient and knowledgeable. Came same day/evening because it may snow tomorrow. As I requested him even though It was late he came from distance during rush hour. I appreciate his efforts. He is much better and professional than Leo Underground and MK Plumbing. I highly recommend him.

My salesman told me that any covered appliance that could not be repaired would be replaced. When my oven broke they fixed it once and when it broke a month later they offered me $300 toward replacement cost after I already paid for two service calls and oven is still broken. The oven costs $1800. How is that for warrant? Who is going to pay the additional $1500 and why did I pay for a warranty that is a lie. Don't believe the bull and use Choice.

Have not received policy since Nov. 19, 2017 but he took 1900.00 off my credit card right away but I can't seem to get policy and I have called 5 times and all I get is, "We mail it again"!!!! I'm worried the service will be the same way!!!

Ricky made my claim with Choice Warranty make me happy I purchased this service. He was able to come out at a convenient time for both of us. He was pleasant and highly knowledgeable about the appliances and got right to work and got the washing machine repair completed in a timely manner. I wish I could get him every time.

After contacting CHW to report the issue I was having, I received a phone call within hours from the contracted plumber. He was out within 72 hours and easily repaired the garbage disposal that I thought might have to be replaced. $45 to save who knows how much was well worth it!

Choice Home Warranty Representative was courteous and professional. The Representative responded to my claim immediately, sending a certified repair technician {a/c & heating} to my home the very next day. The a/c and heating repair Technician immediately saw the problem with my furnace, resolving the issue within minutes. He was courteous and professional.

Submitted a claim for a plumbing problem. Customer service Then called the next day. Assigned a plumber. The plumber called me the next day, to schedule an appointment. An appointment was scheduled but I had a conflict and the plumber rescheduled the appointment showed up on time. The problem was resolved.

Since my contract of June 3, 2017 I have constantly received emails as if I were being marketed. I have responded numerous times that I am already under contract and these "sale notices" are a pain. No one seems to pay attention. Also my most recent request for service for lack of heat in December seems to require a 60 hour wait. This is unacceptable when the chosen tech ads say 24/7 service.

It's been over a year since I had my problems but I vowed to keep warning people. Long story short they used a loophole to avoid paying for air conditioner. The real scam came when instead of paying for a.c. they offered to refund my $500 if I signed and notarized a letter saying I wouldn't badmouth them on forums like this! I decided that warning others is the right thing to do. It's why you don't see bad reviews, they paying off people not to complain.

I awoke to a puddle under my side by side Refrigerator/freezer. I created a claim online and called to try to get my claim expedited because I have a lot of expensive food for a party thawing. The young man was professional and understanding but said it might be the end of business before the claim was accepted. If that happens All my food will thaw and go bad. I asked him to help expedite my claim and he put me into a hold that said it was 50 minutes without any warning. It has been 17 minutes so far.

I have been using Choice Home for three years since my Old Republic policy term ended. I had similar over the range microwave issues under both policies. When it is not viable to repair, Old Republic provide money based on the value of exact model. Choice Home, on the other hand, use national average value regardless how much you paid for your unit. A friend of mine who is a well known landlord had similar depreciated reimbursement from Choice Home. So if premium is really low and you do not have higher end appliance, Choice Home is acceptable.

Patrick ** worked with me to fit in my budget. He was very helpful. I got the whole package with all appliances, air & heat 2 combined units, ceiling fans, & quite a lot more. This contract is for 36 plus 6 months free. This a great price. Thanks to Patrick.

Excellent service! However, I do have a complaint about the first representative, who called me, as I was completing my online app. He was very nice in the beginning, but he hung up, ending our conversation with, "Well, next time it will cost you $500, plus $75 for each service!" Wow!! Rude!!!! Just after he hung up, Mr. ** called me. He was very professional--knowledgeable, as well as, polite. Because of the rudeness of the first man, I would never have re-called your company for a home warranty. He needs to be reprimanded. And Mr. ** needs to be rewarded.

I was not happy that my shower cartridge wasn't covered. But I was very pleased when CHOICE stepped in and help me resolve other issues that were caused by the plumber. The plumbing company was trying to charge me money for a problem that their technician caused. So I am very pleased at this point!

We always have to call the service people multiple times before we get called back. The quality of service men is not good and the contractor so hardly return calls. I am not happy with the company and I am a Realtor. I would not recommend for any of my clients.

My garage door wouldn't close. I turned in an online service request about 10 pm one night and had an appointment for repair when I got up the next morning. The company was prompt coming out and had a new motor installed within a couple of hours.

We are very pleased with service on garage door opener. Was 1st service call with Choice & a little nervous since had very bad experience with another home warranty co. It took few days since we 1st called repair co. ourselves & they wouldn't work with Choice so we let Choice send someone who tried to repair it which didn't work so they came back & put in whole new unit at no cost to us since was free 1st service call!! They even took care of letting Choice know what was going on instead of us having to. We think Choice is really trying to make a #1 rating out of their co. now. Sure hope the good experience we had this 1st time will continue!!

I was very pleased with the conscientious and immediate help Thomas ** was as I was searching for a new Home Warranty company. He was prompt in his response, addressed all my questions which spanned a couple months, offered me different opportunities to take care of my concerns and needs. I went with Choice because of his unusual level of service.

The Choice claim process was very easy and the service was seamlessly scheduled and very conveniently executed. The service staff was very friendly and knowledgeable. We had our first free service for our Dryer and it is fixed in 15 mins by the servicemen. Very satisfied.

J&B Services picked up my claim from Choice, came out and was able to diagnose my issue within 20 mins. Choice had to order the part, which took 3 days. J&B promptly came out to finish up the claim and install the part. I'm excited to share this testimony! And thanks Choice Home Warranty for my free month of service!!

The process of initiating a claim was very simple. I look forward to getting the item addressed. The dishwasher has not been working the past week or so and the soap is not melting through. I went online and submitted this claim in about two minutes... very simple.

Electrician was very knowledgeable and had great advice on how to avoid the same problem again. He was great on the time frame as to completion of the problem. The young man had excellent customer service and did an awesome job. I would recommend his company to all of my family and friends.

Have had to use the coverage on several repairs this month. Great response to your claim, given good feedback. The plan works well. Will pass this Home Warranty on the others. The service company had been very knowledgeable of the need to give you the right service. Great companies that are dispatched out.

I was offered 250.00 towards another water heater. Thank you so much. I had a recognition come out and replace a lower element in my water heater and still did not work. So Choice Home Warranty offered money towards a new water heater.

We are very happy. Agent was very friendly and very cooperative. He explained everything which customer want to know. I will talk to many my friends for this type of company and home insurance. I have already discussed with one of my friend and he will call this agent soon. I hope he will help us when we need to file claims in the future. Which we will look for...

I choose Choice Home Warranty because it offers the best services for a home. The employees are very respectful and work with the customers on the services they need. I would recommend this company to my colleagues and friends. Choice Home Warranty don't have anything to change. They're doing a good job.

The customer service has been of no help and rude most of the time. Also they still have not remedied the situation and it is almost a week. I also cannot get return calls as requested. Not sure if they will ever compete the claim. This is the most lack of assistance from a company.

It was a very easy thing to do (getting home warranty coverage). Our neighbor Phil ** recommended Choice and Choice is what we picked. I am hoping your coverage is all we hope it will be! Have no problems now and do not anticipate any but will not have to worry about it now!

Had a problem with a circuit breaker that could not be reset. The electrician that came quickly solved the problem. He was very knowledgeable and professional. I would not hesitate to recommend him to my friends. Overall, it was a great experience.

After looking into other home warranties, I let it go because I'm selling my home and didn't want to spend as much as others required. The coverage you offer is great for the price. I'm hoping this will be a convincing factor in finding a buyer.

I bought 4 home warranties for each of my homes in different areas. Each time I had an issue they sent someone out that 1. they didn't know how to repair. 2. they require you to prove you kept it serviced or they don't reimburse you, I learned and then proved I had each serviced then they refuse to reimburse me. I fought for over 8 months first through email, then faxed it, then mailed the hard copy in, because they said they never received it. I have a voice recording from "their AC guy" telling me that they never pay. He has been doing this for them for several years and only once had they paid.

I received prompt and professional service. Choice Home Warranty offered to me $250.00 to replace my dishwasher. The process from start to finish was simple. I am very pleased. I've been with Choice Home Warranty for 2 years and just started my 3rd year.

The technician was able to get directly to the problem and reset the washer in the rear... Also showed my husband how to fix it if such happens again. Sorry, I don`t have my claim number handy. The experience was considered very satisfying. The technician identified himself, even took off his shoes upon entering our home... I thought that was very admirable, to say the least.

Service was set up promptly and changed to my availability without any questioning or problem. Technician called and came on time and found the problem and advised that needed to be replaced and garbage disposal was fixed professionally!! Excellent.

First call did not get through the right technicians. They came to fix the heating system issue but after 1 day everything back to yesterday, nothing was changed. It worked only for not even 1 day. I called CHW again and they assigned another company to fix the issue ASAP in no additional cost and NO EXTRA QUESTIONS. The second technician was AWESOME and spent 3 hours to diagnose, find the problem and fix it. Everything is working perfectly. THIS IS WHAT I CALL SUPPORT. Perfect Warranty Company. Thank you guys!!

Great service to have. We would recommend CHW to anyone that wants to have a peace of mind about their home. I have the total plan and we are glad that we do. If we have any issues with our appliances, A/C & Heating, etc., CHW is only a call away to get service if the unexpected comes about.

I bought my appliances new and they are six years old. I had a terrible experience with Choice Home Warranty with my refrigerator which took over a month (counter depth GE Profile). Now my washing machine has stopped working (LG WaveForce with Smart Diagnosis). On 11/24/17 a repairman came and diagnosed the problem with the washing machine. He said it takes 3-5 days to get the part in and he was letting Choice Home Warranty know that day. It is now 10 days later since they were asked to order the part and Choice Home Warranty said the part was shipped and they cannot locate it.

These ** send me spam emails to which I unsubscribe every time, but I keep getting them. I also have messaged them through their website a number of times recently asking them to stop and they still send them. I do not even live on the same continent as this company, and I am not a homeowner, so what would I do with any of their products? Absolutely useless to me but they can't get it through their thick heads that I am sick of receiving their unsolicited and unwanted emails. Never let them know your email address as they will drive you nuts with their crap. And don't expect them to stop sending you emails if they somehow get your email address. Someone in the USA needs to put the law onto them.

Professional phone Representative. Straightforward, honest, and very personable. Everything was orderly and simple to understand. I paid for everything up front and took the six-year offer. If everything they say is true, we should be good for the next six years. I will let you know more once we have a problem with any of the areas covered by their policy.

I would like to thank Damont for his help the other day. He was a great representative. I became a new customer that day. Left the previous company due to better pricing & coverage. Happy Holidays to all your employees.

The rep that called me before I even completed my on-line request for a quote was polite and efficient. He did not hard-sell and did not attempt to dissuade me from my chosen method of payment, which was monthly, and not the whole amount at one whack. At the promotional price - the value seems very good for the premium tier of coverage, as well as the reduced service fee or deductible. However, as they say, the proof is in the puddin' - we shall see how it goes if and when we have a claim. I am hopeful they follow-through with their pledge of rapid response and quality service.

The service provider appt was set up by CHW for the 3rd day of my claim call to them. I contacted the provider and they were able to come earlier at my convenience. I am very satisfied with the service provided. A big Thank You to CHW.

Sales people were very professional and were able to close the deal despite my initial reluctance because of my finances. I think, in the end, I got a good deal on a home warranty package. My appliances are relatively new, so I'm not sure I will use the plan, but it's nice to have.

The young man I spoke with was very knowledgeable - but there was some pressure in his sales pitch that made me a little uncomfortable. I appreciated that he was working to get me the best value, but it was a little much. I was able to get the service I need, he advised of the senior discount which I had not been aware of in the past - that was a huge help! I asked many questions, and he was very confident in his answers - thank you for having knowledgeable personnel answering the phone so they don't have to put contacts on hold while they track down answers.

Signing up was fast and easy. Sales pitch was a little strong. My mind is at ease, knowing that my house is covered, just in case something were to break down and something always needs fixing if you're a home owner. Hoping Choice will come through.

Questions about coverage of my Generac - I was told it would be covered but no proof then sales man went into wanting me to add 5 years than 3 years but wasn't taking no for my answer so asked to cancel all business & when I called to cancel the coverage I was told it would take 11 minutes & was kept on line for 45 minutes.

Overall it was a great experience. The only reason I don't give a 10 is Choice Home Warranty is new to me and after the experience I have had this last year with American Home Shield I really have to see how customer service, service calls, and technician handled issues rate.

Tried to pay off contract and add a year. Wound up with new contract. 1st thing wrong was address next is contract date. They changed the date from 12/9/2017 to 12/30/2017. Not what I wanted. I asked at the begin if the date would stay the same. Was told yes. 3 more phone call later was told, "Yes am changing the date back to the 9th." Still waiting for email confirmation and copy of contract. Took money right a way. Wasted 3 hours so far trying to get this resolved. Hope this is not the same thing when I sell the home and transfer to new owner. If you're the best I would hate to see the worst. Still waiting for confirmation of changes.

After applying online late in the evening, bright and early the following morning the phone started ringing. The salesman was too fast at talking and acted like he was getting me a deal. The amount of "car salesmanship" was unreal! What a scripted mess. That said I did purchase a policy due to the ConsumerAffairs' rating and NOT THE SALESMAN. I sure hope that if I do have to use this contract it's not a nightmare!

I just bought the 3-year plan. I researched about 5 different providers, and liked Choice the best - it was a lower cost, lower service call cost, more extensive coverage limits. Plus, I got someone who spoke English... very well... when I made a cold call to them. I felt more confident when that happened, that service would be better, and it was good to know I would be talking to the office in New Jersey. I can't rate the customer service yet, since I haven't had a claim, but the up front service was excellent!

I felt like the rep was very pushy and would not listen to me. I wanted to talk it over with my husband and he wasn't listening to that. Then tried to up sell and I wasn't interested, again he was not listening so I hung up. He called back and I told him I felt pressured and he disagreed. I have been in sales all my working career and know when to back off and listen. He needs training.

I signed up 15 days ago and was told I would have my hard copy of my policy in two weeks, but I don't have it yet. It was easy to sign up for and I am looking forward to using it, but I need to review the policy.

Every time I call 1-888-503-6847 Ext.: ** and I talk with Bratt, he is an amazing customer representative, always "smiling" and helps me great. Congratulations, hope all your employees are like him!!!

We contacted a friend who has your coverage and they have been very satisfied. They feel your company is the most reasonably priced. We’ve long considered having a home warranty program, but haven’t until this time. We’re excited about having the coverage.

Great experience and knowledgeable agent with All my questions and referable options. Explained the billing and any add on, Defined the payment scheduling on monthly and yearly plans, Assist my daughter with her home warranty. She too was an American Home Shield customer.

I got an email from Choice for a $375 contract with $45 service fees. then I got about 12 calls within three days (crazy annoying). When I decided to take one of the calls, the rep offered me a $400 contract with $60 service fees. (Really?) When I explained I'd already been offered a better deal, he made this excited explanation about how he could offer me a great deal! Which was the same one I'd already been quoted. (Wow buddy, thanks so much for taking 15 mins of my time to give me the same info I got in 30 seconds from that email). But whatever, I figure I've got the guy on the phone, I might as well get the contract I was looking at. EXCEPT, the service guy then tried to upsell me on a five year contract, which I turned down THREE times. The third time he refused to listen to my "no" I hung up... only to receive an email saying that I had purchased a $400 contract with $60 service fee charges. W.T.F.

I have used Choice Home Warranty for a couple of years now. I have never had to do a claim with the company. The first claim that I filed was for a air conditioner. I am by trade a Electronics Technician with 20 years of experience. The condenser motor was shorted to ground. I was with the Choice Home Warranty tech when he troubleshot the motor. I even assisted with test equipment to help him with this. I received a call from Choice Home Warranty a day or two later stating that they would not cover this repair. They proceeded to tell me that the only way that a motor shorts to ground is because it overheats. This is not correct in any way shape or from. They then insisted that was what their Tech had found when he inspected my AC the other day.

We signed on with Choice and was then asked some questions. When we told the rep we were senior citizens the price dropped, the co-payment went down and coverage stayed the same. Also, we received one free year to extend contract to 6 years further reducing the total cost. Excellent sell and we now have coverage for 6 years with the ability to sign on for another at same price.

I have not used the service yet, but am very pleased with easy access to a live person to speak with. All of my questions were addressed. I felt as if I was the only customer. Great start to a new relationship. I am looking forward to a great relationship.

I was under the impression that the first month was free. I was charged the same day. If I asked her to change the payment day why would I want money to come out the day I asked her to change it from.

This challenge that I have with CHW is the following: When I setup the account approximately two weeks ago the rep stated that CHW has same day service which puts CHW ahead of the rest. That was an outright LIE... Call me **.

Called on a Sunday to place a service call for a leak near the pressure regulator valve. Reduces pressure from street from approx 150psi to about 50psi so plumbing fixtures and pipes will not burst. When I placed call I explained what I thought was the problem area and they opened a claim number and told me their contracted plumber would schedule a service call.

Called one day and had an expert come out the next day to look at my tenant's washer. Deemed it couldn't be fixed and Choice claimed I will be getting a check in the mail. Excellent and fast service!!

The service was promptly and professionally provided. The technician arrived as specified, diagnosed the problem, had the replacement unit on hand and accomplished the repair in a timely manner. He was very courteous and I would highly recommend them as well as Choice.

My dishwasher door would not stay shut. I called into Choice and the next day the service tech showed up. He found the problem and ordered parts. I can't ask for better than that. Thank you Choice for a job well done.

The technician Armando with ADL Plumbing came to my house when he was scheduled. He was very polite & was able to fix the problem very quickly. In & out around 30-45 minutes. The water heater is working great. Thanks for the prompt service.

They come to my home on the same day to fix my heater on Thanksgiving eve, we have heat in the holiday, thanks for CHOICE HOME WARRANTY team, they are very professional. I will recommend CHOICE HOME WARRANTY to anyone who need a very responsible home warranty.

Service was prompt and efficient. So pleased technician was so polite. He was professional and he was on time and knew exactly what the problem was and took time to explain what was wrong and fixed my cooktop and I have not had any more problems.

When my garage door opener stopped working I immediately placed a claim with Choice Home Warranty. I received a response quickly with the name of the company assigned to the task. The appointment was scheduled and the contractor fixed the problem. I appreciated being informed every step during the process.

I recently purchased a new home with a home warranty from Choice Home Warranty. After moving in, I noticed a water leak on the kitchen counter and doorway. It happened whenever the upstairs bathroom was being utilized. Feeling fortunate to have had a home warranty in place, I immediately called CHW. They set up an appointment for me with a local plumber to assess the problem.

Replacement of Whirlpool Dishwasher - Stephen was a big help and provided all the information needed for the transaction... It would be helpful to get the replacement funds mailed earlier than 30 days... I would rate the service higher if I had already received the check and it was for the correct amount agreed upon.

The company did an outstanding job fixing issues as show me ways help prevent from happening again. They were very knowledgeable and keep me informed of arrival as and went straight to and followed up a few days later to make all the issues were fixed to my satisfaction.

I'm just finishing up my first year with this service and I found it to be a worthwhile investment. Once I found various competent contractors affiliated with CHW the process works fine. In the beginning I had experiences with repairs services where the contractor had no clue what they were doing. It was more like a hobby instead of a qualified professional. Now that I have the bugs worked out it's a good service. It's definitely worth a try for a year.

I had heating system issue and used my own technician to fix the problem. My technician spoke to approval department of Choice Home Warranty and they have reviewed and approved for my refund. I have provided invoice to Choice and they are processing my refund without any issues. Thanks Choice Home Warranty.

Very prompt and professional service. Everything was smooth and easy. Website was easy to use while making the claim. Technician was assigned right away and I was able to schedule an appointment quickly. Claim process was straightforward. The check was sent to wrong address but error was corrected promptly.

Made claim online, CHW made me an appointment for me but contractor called and schedule me for the next morning. Contractor came in am as promised, ordered the correct part, came back in few days and mission complete. Dryer is back in action.

My Washer would wash a full load but wouldn't spin cycle. They determined that the lid switch was bad and replaced it with a new one.. I didn't have any issues with the warranty. The process was Easy and breezy.

Blown breaker (appliances out) - Great professional service, was on time, fixed the problem in a timely manner. He was polite, cognizant of entering a nice home, treated me with respect, knew his job and got the job done! Thank you Choice Home Warranty... Great job!

I make the call and the plumber called me immediately. He did in fact come later than expected, but he fixed the problem with the toilets quickly. Unfortunately, because of his late arrival he was not able to fix plumbing problem with sink. Which I found out was minor. I had to pay another $45.00 for another service call. That being said the company representatives are always professional and courteous.

Oil Burner Failure - Upon contacting Choice Warranty, I was treated professionally and moved through the process of scheduling a technician in a timely manner. Due to the cold weather I was unable to wait longer for a technician to pick up my ticket so I proceeded with the reimbursement process. The rep I spoke with after following the process, worked to an agreement between myself and Choice Warranty. Overall I was very happy with having my issue repaired and working with Choice Warranty to an excellent end result. I would and have recommended your services to others and will continue to do this. Thank you.

The ease of filing a claim, response time in setting up the claim and scheduling a service appointment and ultimate resolution of my microwave claim was very impressive! It was just a matter of a few days from start to finish and was very professional throughout the process.

The response on our claim was fantastic. Our pool pump leak was repaired the same day that we reported it. Everyone in the chain was professional and courteous. The process was effortless and expeditious. I rave about this service to our friends - a joy.

My dishwasher broke and the technician came out. Could not repair it. While the technician was not ideal the service overall was good. The company paid me 230.00 to get a new one. Not exactly what I wanted but the service was great.

I had to use the service once and it went very well. Moreover, happened during a holiday, labor day, and the technician on labor day had remedy the problem... The people are very friendly and easy to work with. I have no complaints.

I am very pleased with the immediate dispatch for service and direction the service providers offer me regarding coverage. I have a full coverage package on 3 individual rent homes and appreciate the help. However, I am not always so clear on "what is covered" and would wish that this is better explained up front when purchasing the protection plans.

Choice Home Warranty helped me get my heat pump problem solved in a quick and professional manner. Their staff was extremely helpful and followed up to make sure the work was done properly and in a timely manner. I will definitely refer this company to my friends.

The contractor dispatched to correct the issue did a great job of communicating, quickly isolated the problem and had us up and running in no time. I would recommend them highly. The process of making a claim and the progress from CHW was outstanding.

My refrigerator wasn't work at all. The guy has to order a part so he will have to come back. However he was on time, he called when he was on his way, and was very polite young man. I appreciate good customer service as I have had my share of Poor customer service. Not with Choice yet!

They were great. I would tell everyone that Choice Home Warranty is the best. I was telling everyone that I golf with that they should call and get a warranty for their home. One already did. We are very happy that we did.

Garbage Disposal Leakage - Repair Technician scheduled the appointment and came on time. He was very knowledgeable and able to resolve the problem to our satisfaction. The part he used was from the same manufacturer from where the original part was. He provided the receipt of the payment as well as guarantee card for the replaced item.

The service was handled in a very professional manner with great understanding toward my needs as the customer. The service personnel presented themselves in a caring and understanding manner to honor the request that I as a customer to fulfill the desires of the service of the contract agreement.

The electrician that came out was very prompt, courteous, friendly and experienced. This whole process was great for this to be my first time having to use Choice Home Warranty. Being able to complete everything online without any hassle was amazing! I will definitely keep them for years to come.

Choice has greatly exceeded my expectations. Wait times to speak to a representative are short. Follow up is good. And claims are addressed per the contract terms. Of course there are some claims that will not be covered, but Choice is much better than another home warranty company that I had.

I called CHW because I had 2 different issues going on in 1 bathroom. I had a leaking faucet and an issue with the toilet. I needed someone fast and Choice Home Warranty came through as usual. When things break down in my home I always get fast service with CHW.

The electronic garage door in our garage was the original to the house (1990 ish). 11/17-stops working - I called Choice Warranty - filed a claim - had a call that same day from a repair co. They scheduled that appt at my convenience and within 2-days I had a new garage door opener. Obviously the broken one could not be repaired! Thank you Choice Warranty!

Again CHW to the rescue. This time around the drain pipe on the bathroom sink cracked (the wonders of PVC) and all it took was a phone call to Choice Home Warranty who took care of the rest! The customer service is professional, courteous, and understanding. Thanks Again.

Choice was prompt in handling my request. Within an hour I received a phone call from the assigned contractor. An additional part needed to be ordered, but overall I am pleased on the services provided. I called to receive additional information about my claim and the service representative was able to answer all my questions. I would definitely recommend Choice to my family and friends.

Quick response! Great service. Problem resolved! Contractor came to my home very promptly. Identified the problem in no time. I was extremely satisfied with the speed and professionalism that he showed. Would absolutely recommend the service in the future. Thank you!

My initial dealings on another claim a few years ago with Choice was anything BUT a positive experience. I was set to cancel the warranty and go with a competitor due to the horrible service received. This experience was the complete polar opposite and NU AIR was an EXCELLENT company to recommend and a pleasure to deal with both Holly and Mike there.

Bret was great from Cumberland. I would use him again. His knowledge with the product exceeded my expectation. I would like him to come to do any other jobs in my home. I thank Choice Warranty for following up to get the job done. I had no heat in my home.

I made the claim and we had a provider email us within an hour. The problem was taken care of in less than 24 hours. The provider was courteous and professional. The technician arrived when he said he would and even called to say he was on his way. Overall excellent experience.

When my order was originally placed, it was sent to the company AirPlumb that I have had a previous poor experience with over the summer when they were unable to successfully fix my air conditioner. The Choice Home Warranty employee that took my call was able to resubmit my claim to another service provider. My only complaint is that my tenant, Lavinia **, did not receive a call or e-mail confirmation to let her know when her scheduled appointment was, so it was lucky that she was home when the contractor arrived. I was disappointed that Choice would not cover the gas control valve that was also non-functioning, but at least the control board was replaced. Overall, good experience.

The garage door will not close with the remote. Choice Warranty sent a technician very quickly, but unfortunately the problem could not be recreated when the technician arrived. The problem still persists. I was not going to be around for the next few weeks so I asked for an extension to address the issue but was told that there are no exceptions. I only have a month from the initial service call for them to address the issue. After that I have to submit another ticket. Hopefully the issue will get resolved and I won't have to pay for another service call.

I phoned for a service call and was promptly sent a repairman. The microwave could not be repaired. We were in a day or two called to negotiate a replacement value. Our check was received in about three weeks. We purchased the microwave and are perfectly satisfied with the total transaction.

Gas cook top igniter repair - Tech was very friendly, knowledgeable and on time. Would refer to friends and family. Tech called ahead of time. Tech explained what he was doing. Was very clean in how he kept his work area. I would not hesitate to request the same tech. Going to recommend to my daughter for warranty for her house because of low deduct.

All Day Appliance Repair serviceman was on time. He call ahead to let me know he was coming. He repairing my refrigerator and made suggestions on keeping the refrigerator maintained. I would recommend your company to my friends. Thank you for your service and professionalism of the company you sent out.

The plumber, who was from Austria was BEYOND Nice, Friendly, Knowledgeable and all of the above. He was too good, I asked if the company was his or not. He made honest recommendations, called the day before, called before arriving and more importantly fixed the problem. I want the exact plumbing company and MORE IMPORTANTLY the same Plumber to handle all my future plumbing needs. Thank YOU!

From the start when we contacted Choice our claim was handled quickly. The gentleman arrived on time and had it fixed in no time. He was very professional. He explained what he was doing and gave us some tips on how to maintain our unit. Would use him in the future. All in all a really good experience.

Called to report problem with my washing machine, due to it flooded my floors. Technician was assigned in a few hours. Repair was performed with new parts and I’m totally satisfied. I have had a home warranty for 2.5 yrs and always satisfied with everybody involved. I bought this service because I had dealt with cancer and couldn’t afford to be without any of my appliances during this time. It was extremely satisfying to know they were insured.

I purchased the warranty after relentless and impressive sales pitch. A couple of months into the warranty my tenant called me that washer was making noise. Choice Home Warranty sent a repair person and I paid $45 copay. The repair was estimated at $1000 (?!) according to Choice Home Warranty. Choice Home Warranty said it was a pre-existing condition and the appliance could not have turned bad within two months of coverage. How would anyone say that an unknown condition as pre-existing is beyond me.

I had a problem with my air condition. I called Choice Home Warranty and immediately they scheduled an appointment for someone to come out. I missed the call. I then scheduled another appointment and I love Kevin at Patton's Renovation air repair. He responded. He was really friendly and courteous.