Choice Home Warranty Reviews

Cut & Fit contractors were awesome! Prompt, professional and explained everything. Best service from Choice so far and I’ve been a member since 2017! They even came out on Sunday to accommodate my schedule. They wore protective covering on their shoes and masks the entire time. Loved them!

She was helpful, friendly, and wanted to make sure I understood the warranty plan completely. She walked me through the plan step by step and made it clear that I could call her for help at any time I needed help.

Ben was absolutely amazing. Very friendly, polite, and professional. Looked over my system issue top to bottom and found an issue my normal techs apparently missed. He added a circuit box that was a better option and he explained everything to me in detail. Choice was very quick to find a tech and everything just went so smooth. What a easy process and worry free or at least peace of mind when an appliance emergency happens. Thanks so much!

He was on time and knowable about what wrong. He also explained to me what was wrong & showed me the problem and asks if I had any questions or concerns. He also explain how to use the dishwasher being this is my first dishwasher.

Came out, replaced air conditioner fan and very pleased with service man. He was professional, polite, knew his job, no mess. Now everything is working. Even checked thermostat, showed me everything was good. Told my son. He is thinking about getting warranty from Choice. My daughter also has contract with choice. Will renew contract.

Just filed a claim and you want a review before the claim has started. Your email system is poor design or something. Hard to communicate with it. After more attempts to reach you with failure I’ll have a better understanding of the problem.

I am very happy with the Choice Home Warranty. My dryer quit working, so I made a quick phone call and my repair was scheduled for the same day. The repairman was able to diagnose the problem and fix it on the spot. Yeah CHW!!!

I went online to report a claim on my AC. He’s very simple easy. It’s not hard at all so I recommend Choice Home Warranty‘s to everyone. They make it very simple and easy to turn in a claim. They email you back right away.

Called and asked for a Hard Copy of our agreement. Was Rudely told you do not provide one. This is very strange. Why would you not want to provide a hard copy? I hope this is not a reflection of your service.

I would definitely recommend Choice Home Warranty to my friends and family. After submitting my claim last night, my work order was submitted and scheduled immediately. The following morning, my work order was completed timely. My AC is working again and the company used (One Stop Refrigeration) was very professional and quick!! Thank you!!

This review is for the telephone claims rep only. The rep was very competent and courteous as he set up a claim for a technician to repair my dryer. At this time, I have no review of the actual repair because my dryer has not been repaired yet. Once the dryer has been repaired I will be happy to submit a review of the technician's work.

Excellent job of explaining the details of all my questions. Took time to go into details to make sure I understood the new changes this policy had. I will recommend Choice Warranty to my friends and neighbors. I think the contract should be mailed out to anyone that signs up.

Thought my blower motor was going out and Choice Home Warranty took care of it immediately and I recommend them to my family and friends. I have been with choice home for about a year and they never failed me. Not once. Thank you choice home warranty.

Technician arrived on time, troubleshooted issues and has submitted the claim for review by Warranty. Await final decision on claim. Technician was super respectful and communicated very well what the next steps are. I wish the surveys were sent out after final work is completed instead of prior to but I wanted the technician to get credit for his personality and professionalism now.

When I submitted the claim it was processed quickly and a technician was at my house within two days. I’m very satisfied with the service. I would recommend Choice Warranty to anyone looking to save money on home appliances that unexpectedly goes out.

Technician replaced the Thermal Fuse on my dryer. It fixed the heating problem, however the bearings are still squeaking & making noise. Technician lubricated the bearings, but it didn't fix the problem. Technician acknowledged that the bearings are the problem. Need to have someone come out again & fix the problem.

The service provider was good, but I was disappointed that both of my leak claims were denied. If water leaks, rust will develop around the parts and Choice Warranty denies claims due to rust. You can't always see the problem with leaks until they get bigger.

Choice Home Warranty representative was very professional and polite. The technician they sent out was very knowledgeable and personable. Took time to explain everything he did. He also gave recommendations for future maintenance and explained why and how it would be beneficial. But he was not pushy about it.

We ran into an issue which resulted in a denial. Unfortunately I believe that a brief conversation could resolve/reverse the denial but unfortunately staff making those decisions are not available until "the next business day". Based on the long wait times (due to COVID, naturally) I can only assume that it will take more than 1 business day to speak with the appropriate staff. All this without water in my home. Unacceptable.

I will not renew my contract due to selective payment of services. The technician was very thorough and made sure he would not have to come back. He fixed my AC and CHW denied payment. My AC unit is serviced yearly. If you are not going to pay I should be able to use my service teams.

The appointment was very easy to set up and we had a technician here to resolve our problem the next day. We were contacted by email and text to keep us updated as to arrival time of the technician. We were very satisfied with our experience.

I have a three years contract with Choice Home Warranty. I called them the very first time last year, June 2020 because my Frigidaire stated to warm up. The Frigidaire is about 12 years old, it includes water and ice dispenser. Choice Home warranty sent a tech that claim it may have a leak and he added gas to it. I contacted Choice home at the time and complained that adding gas it did not constitute a repair to me and I wanted it repaired. The technician returned to my house and told that the refrigerator is working and if anything call back. This month the refrigerator stated to malfunction, the same way it did before. I called Choice Home Warranty and they sent a tech. The tech came and without any testing look around and told me he couldn’t not work on it because sometimes was improperly installed by a third party and that my Frigidaire was roach infested.

I called Choice Home Warranty about my dryer and within a few hours they called me back with an appointment for a repairman to service my dryer. I called Saturday afternoon and my appointment is for late Monday morning (Sunday happened to be Mother's Day, so I didn't expect an appointment this soon).

That gentleman who came to fix my electrician problem was very professional and efficient. Hey he wore safe measures to protect himself in. It Awesome company Who provides Great service. Highly recommend. Hopefully for the next issue ahead you will send in the same company.

I have had trouble getting to approve repairs. Always have an excuse why they don't cover things. The techs are fine, but can't do anything without their approval. They seem to only cover minor things. And when they cover it, it never is enough to fix or replace. They minimize paying put anything at all. Sad. I finally added another warranty company. So now I have two. Choice warranty will be the first to be used until the year is finished.

The online process to submit a claim was super easy. Technician dispatch confirmation was available by email and call as well. Although appointment was supposed to be for a couple days out, the technician called to see if I was available earlier which I truly appreciated. Overall great service.

Was not happy Choice did not send work order to plumber as soon as we called. Had no hot water for six days. However, the plumber came after I sent Claim number to him and was pleased with that. I would refer the plumber.

Prompt arrival, polite greetings, quick and easy. Professional work. Great job. We are very happy with the service. I would recommend the company contractor and Choice Home Warranty to people. My food disposal was stopped working. Technician came and quickly identified the problem.

Agent was outstanding. She explained each plan accurately and with detail in order for us to make a sound decision of which plan we wanted to choose. She reconfirmed the plans to ensure we were confident with the plan that we have chosen for protection. Greatly appreciated, thanks.

I have an electric issue in my garage and the den, I called on guys and you responded quickly. I had an appointment for a technician within hours of notifying you. I am so please with the service. From your customer service, all to the technician that evaluated the problem.

Bosch Brothers is an honest and qualified AC repair company. They have repaired my AC twice under warranty. Great representation for your company. They diagnosed two separate issues and fixed it right the first time. I will use them in the future and signed up for bi annual checks.

Ariel was knowledgeable, informative and communicated what was to be done. He left material and instructions for questions (if any) to be answered by a representative for Bastuamante Door LLC. The company representative stated he will return if there are any problems.

Toilet is still leaking after flapper and chain were replaced. The gentleman who came to fix it was very amiable and polite. Nothing against him, but I don't think it should still be leaking and refilling every 20 minutes. He fixed another toilet (same problem) and it seems to be OK. Probably just needs a little adjustment.

The contractor was very professional. I am confused because I was denied for an inoperable compressor by Choice??? I pay faithfully for a home warranty. A non-working air-conditioner is not a part? I have a new born and an elderly mother living here. I have respiratory problems and is it or is it not detrimental. That's why I picked this home warranty due to negative reviews from others. I guess I picked the wrong one. Even though church members were pleased and now shocked when I told them I was denied. I picked them because of their ratings and recommendations. Now I am afraid if something else goes out to call. Now I am awaiting for their appeal representative to contact me. What's a home warranty for???.

I am so disappointed with Choice. I have a dishwasher repair request and they have not assigned a technician up to this point. It has been a week. I have called and posted messages to them online and they still have been unable to get someone assigned. Then they offer reimbursement option but no independent technician wants to follow their guidelines so one else is willing to the prior approval process so either I pay to have it fixed and not get reimbursed or wait till these people find someone. I bought a 5 year policy for more than $4000 dollars and they can’t get this one thing right.

I responded to an email since I wanted a home warranty. I checked Choice out on various consumer advice websites, and they were #1 rated as they claimed. The response to my online application was immediate. When I called Choice, I was connected with a knowledgeable sales associate, Terry. He gave me some options and I selected the lifetime policy term and we wrapped up the sale in minutes. I reviewed the policy details and they were as described. I hope not to use the warranty, but my experience as a homeowner since 1969 suggests otherwise.

Bought our house and have been running around trying to get everything set up. Our son's room is upstairs and the A/C was not running. We called Choice the next morning. Choice was quick to get a technician to my house the next day. They took care of the issue and was a relief having them to back us during this hectic time.

I am very please with this warranty. I don’t need to search and research the contractors for each small thing. The contractors that they are hired are knowledgeable and quick. I am a Realtor and use this warranty since 2013.

They are paying 1/3 of my replacement cost and has taken 3 months to get this far. In this case I’d been better to never had so called warranty. I will say I’ve used them in the past and was fair. I still have service for 1 & half years ...

Spent $45 to have a repair service come out and tell why the microwave was not heating. Repair service was sure Choice would fix the problem. Instead, they choose not to repair or replace but to tell I'd be better off with a new microwave. Offered a small stipend to cover my costs of taking care of the problem by myself. Not why I pay them a yearly fee but typical of the company. Useless!

First I would like to say The Appliance Plus Owner/Tech was great so I would give you a 5 star on Rich. The Issue was with the first two plumbers that you picked. The first was supposed to be at the house between 7:00 and 11:00, when he didn't show by 12:45 I called CHW and told you to get another plumber so I guess he got the message and called me at 1:15 to tell me he was still 2 hours away. The second one call me on Sunday afternoon, came over took a picture of each asked for the check and said he be back on Tuesday.

Very quick initial response, technician was good. Claim was denied, I disputed the denial, but still have not heard back from person claim is assigned to. I just bought 2 policies, 6 years prepaid. I will cancel both of not resolved in 1 week.

Frank presented the program professional without any hard sell. He responded to my inquiry within 30 minutes after sending. Pleasant experience, professional presentation and efficient time. I would recommend him to other homeowners. Your company was recommended by my real estate broker.

Great experience, and prompt arrival time. Technician was very good, and knowledgeable. He was very courteous, and friendly. We would recommend this company. Cannot say enough words of praise for the service. He went above and beyond what he was supposed to fix.

They did a great job. Fixed within an hour. Very efficient. Really great. The weather has really hot and we needed it fixed so we would recommend them to others. The only thing was we did have to wait a few days before they could get here but once here they fixed the air conditioner in no time at all. We are really grateful, thanks to everyone.

Needed an immediate response. Authorized repair would have been another 10 days before coming out. We already have the dishwasher removed by a local plumbing contractor. Innovative Restorations out of Crossville TN has began restoration of sheetrock and mold. Being taken care of by Nationwide (homeowners). Was counting on Choice Home Warranty to cover cause of damage. Being replacement of dishwasher...

I was so impressed that my dryer was fixed the next day and not a week later. The repair man also showed me the lint that had accumulated inside the dryer cage. I was given the option to have it cleaned (for an extra charge of course) and it was completed. I know this could have caused a fire! He was the ONLY repairman taking the time to show me this! I’m so very thankful he did! I’m so thankful for this Warranty service!

I was told that my claim was not eligible by 2 days so I was going to cancelled my service but one of your assistant was assured me that my claim would be honor and sure enough within 2 days my electric problem was solved.

The company that came out was great and fixed our issue quickly. They were friendly and professional. They were also at our home the same day the claim was filed. This was the easiest and fasted claim I have ever filed and everything was fixed same day.

He provided all the requested details and information I needed to make the right decision. The offers for multi-year plans was appealing but chose in the end to just stick with the monthly plan for a year. I will eventually end up going with the one time payment for the 6 year plan.

Luke ** was very courteous and responsive to my needs. He called me back when I asked him to after we closed on our rental property. This is our second policy with Choice Home Warranty as we also have one with our primary residence.

Ice maker was not working. Called Choice Warranty and they came out the next day. Tech looked at it and ordered a new one. Came back a few days later and installed it. Tech was fast, efficient and friendly. The whole process was very easy and quick from start to finish.

My contract is due to expire in August and this is the first time Choice Home Warranty did not try to lowball, weasel out of the contract requirements. Ignore the claim or just out and out lie. I have made claims in the past. A total of 3 that I can remember in six years. One time I had to threaten to file a complaint with Real Estate Commission to get them to honor the contract. So I offer my thanks for this last claim. Would I recommend them. No unless you are smart enough to force them to honor their contract commitments?

I had a great experience. Was upset. Service call is 85 not 60 anymore. Friendly staff. Huge team. 3 people for my one need. I'm impressed. Thanks Valley Electric LLC of Phoenix AZ. Please refer to more people.

The technician assigned to our claim was nice, professional and friendly. His work was thorough and he solved the problem. We were quite impressed that he took care to check every connection looking for the leak. We would welcome this company back.

HWHP Construction & Property Management arrived, diagnosed the problem and fixed it quickly. They were very professional and very thorough. They cleaned up their work site and offered to do other work if I had any other needs. I was very impressed and Choice took care of the whole thing as our contract is arranged.

Contacted Choice to renew my home warranty. Sales rep continued to be pushy after I was clear on what I wanted to purchase. Thanked him and said I would consider other options in the future. He continued to try and change my mind. This is very uncomfortable. This makes it difficult to want to purchase from Choice in the future.

Made a claim, great service. The tech they sent was great. Explained as he worked and why he was doing what he was doing. Only paid the service call. Air conditioner needed a new capacitor. Works great. I will recommend Choice Home Warranty and Royal Air.

I really like being able to get repairs made. So far Choice Home Warranty has been the best warranty that I've ever had in the past. I've called on Choice about 4 times recently and each time, Choice sent in the proper repair person. I would highly recommend Choice Home Warranty.

Technician showed up quickly and was nice but not easy to understand. Washing machine was disassembled and is unusable. Choice has offered to replace the washing machine after delays in parts bring received. The gift card will take 30 days to receive by email so we are without a working washing machine for over a month. This is very disappointing that it takes this long to get a gift card emailed to replace a washing machine!

Agent very helpful. Helped me for best price. Very professional, courteous, respectful to my age. I feel, thanks to him, I received the best offer. Explained everything, what was covered. I feel my neighbor's recommendation was great for me. I'm locked in with the best of pricing for my future.

I signed up for coverage of my homes today. Salesperson Todd appeared to be familiar with the services offered and was able to answer all my questions. Hopefully, if/when I have to make a claim I experience the same ease of signing up for the services.

This lady is awesome. She listened, she never over talked, she let me know that she was there and was available for me. Need a whole lot more like her. The first young man had call bet he hung up before I was finished question was an answer and took my payment.

The level of customer service is wonderful and very appreciated. My Service Advisor, Kurt, was very knowledgeable, very professional, very kind and patient, and very willing to try to get me the best policy for a the best price possible as my husband and I are senior citizens. I was just checking to find the best home warranty company and clicked on Choice as it's listed as #1. Kurt actually called me while I was looking at the site and answered all of my questions and went through the policy and what I could expect. We are looking forward to working with Choice, its contractors and Kurt as our customer service manager.

I hope the promises I was told at purchase will hold true. Rob was a fast talker but prompt & professional. That’s the way I like it. Every other HW company I’ve used has yet to meet my expectations. I got a great deal from Choice. I sincerely hope your company will be the first. So far I’m impressed.

I had to call Choice twice in the same week for 2 different issues. They sent out the repairmen within 24 hrs and then the repairmen were back out a few days later w/ the needed parts to fix my faucet and oven. Completely painless!!

The vendor's service and the service provided by Choice were excellent, for this appointment. The technician came for the appointment at the scheduled time, and the dispatcher and technician were professional and polite. The work was performed and the service adhered to the contract's specifications. Thank you!

The company you sent out Landrum Environmental were very professional. I had a leak in the air cond. coil. Your solution was to put a sealant in the line. We both know that will not last. I paid for a full coverage service. The sealant is like putting a band aid on a gunshot wound. Then you pulled a sneaky trick, said that there was rust so you won't replace the coil. The coil is the heart of the air cond. So why did you take my money for the air cond. if you won't fix the problem. I will not recommend your company to anyone. I am sending a letter to my state A.G. to see if they can check into the way you cheat your policy holders.

Technician had cancellations and was able to come same day. He was prompt and very polite, kind around my animals (we have many) and got straight to work. He was able to solve the issue quickly and was clearly very knowledgeable. He even went out of his way to test all system functions, not just the one causing the issue. Would absolutely recommend!

The plumbing service you recommended was outstanding. The gentleman that came called first. Told us what time he would arrive and he was on time. Came in, looked at the problem, knew right away what it was, went to his vehicle, got what he needed and did a terrific job. He did not leave a mess. He was very polite. Thank you. "To GOD be the glory!"

Very good customer interaction. Very helpful in getting claim filed. Fast and was able to file claim quickly. Was easy to understand and provided the information I needed. I would recommend Choice Warranty to my friends. The premium is well worth the service provided.

Can’t comment. I’m still waiting for my repair to get assigned to a repair shop. It’s been several days and not heard from anyone. Beginning to think I need a different home warranty company. Hope to get resolved soon. I’d like to get my refrigerator repaired soon.

The one time I put in a substantial claim it was denied. I will never recommend this company to anyone. My air conditioner died. I live in Florida and need a working air conditioner. Repair person that they sent said, "they always deny air conditioners" so what good is their policy.

I spoke to one of your sales people who convinced me to cancel another company and choose Choice. He promised to establish a month to month payment system and he'd reimburse me $200. I haven't seen the reimbursement but I believe it's due anytime now. I hope I made the right decision. He was professional.

Very poor service. After waiting 2 days the contractor was not authorized to do the work. Choice Home Warranty promised to contact me. Almost 24 hours later, I called CHW to find out what was happening and was told I had to pay an additional 200.65 for uncovered parts. I agreed to paying the amount and I was told that I should call Sears and make an appointment, Sears said I am not permitted to do so. So I am still without a refrigerator to use. CHW was notified of what Sears said and they have not replied. WORST Warranty company.

Signing up was fast and easy. The customer service representative worked with me to get a price I was comfortable with. This is my second time using Choice Home Warranty. I'm a return customer because we've always been satisfied with Choice!

Excellent service and a very nice repairman! We were worried about being able to get the parts because of the age, but no problem! We were surprised he had the parts because people said they were having problems with parts because of the virus. So we were so happy that they had everything on his truck! Great company!

Gentleman arrived on time and was very pleasant. He knew right away what caused the problem and fixed it very quickly. He said the problem with the door latch was common with these dryers. Will count on him again if it breaks in the future!

The tech properly diagnosed the problem and fixed the system very quickly. He was courteous and wanted to make sure everything was working correctly before he left. Also, he was very respectful as well, I really appreciate that. Thanks! Good experience!

Our garage door stopped working - didn't seem to be getting any power. I logged in online, filed a claim, and had a local technician to the house within about 16 hours of filing the claim. They determined the issue was covered under warranty and replaced it with a brand new one the next day. Very smooth and easy process!

Technician arrived earlier than scheduled which was not ideal because I was not at the property. However, he had good communication and did a good job of fixing everything. It was a relatively painless process and I think he did everything he needed to.

He was very knowledgeable and timely completed the repair. He came on time and he shared a tip for preventing the same problem in the future and how to deal with it if it reoccurs. He was very courteous and friendly.

It was a pleasure speaking with Dionne. Everything was explained in details thus making that decision to go with Choice Home Warranty an easy choice. I was able to get a policy at a rate that I was comfortable with.

No expansive valves coverage, no thermostat coverage. My refrigerator is still not fixed after months. Pissed. I will have to find better results from another company. The AC repairs guy was excellent. He was very professional and knows his job very well.

Just had our A.C. system served on 3/19/2021, Technician said everything was in good working working order.... Suggested we get a new thermostat since ours was pretty old.... Just had our entire A.C. system replace two years ago also, all PARTS are covered by a 10 year warranty since installation, and you're saying you will not cover my A.C. claim because it was it proper work order when Warranty covered started..... really, Shame on you.

Tech says need to replace. Choice agreed however I don't understand the cost I'm to pay. Please elaborate on this matter. I would like to know. I thought contract covered all items. When will new heater be installed is the next item?.

We have had a couple of small bumps in the road, but in general this company has met our expectations and we signed for a second year of coverage. Just be sure when replacements are necessary, they are offering a comparable product.

This is our first time using Choice Home Warranty for an appliance since we first purchased the warranty a year ago. They were very prompt in getting a technician out to the house. It was decided that we needed a new microwave. Unfortunately, the funds given to replace our 20 year old microwave will not even cover half of the cost of a microwave made in this day and age. I’m disappointed to say the least. Once our time runs out, I don’t feel it would be worth renewing.

I have had trouble with pool company Choice sent out multiple times misdiagnosing numerous times, to needing a circuit board to spa leaking in the ground both false. Now it's hard to get past this point because I need to proof of repair, how am I gonna get proof of repair if no repairs were done. Now I have a leaking pool pump and can not get repaired.

Technician was awesome. However you (Choice) did not cover the repairs on the AC unit. Fan motor went out. I had to pay $1350 out of pocket to repair so I could cool my house to a comfortable level. Your warranty sucks and I wished I had never purchased it!

I am extremely pleased with the outcome of my recent claim to repair my a/c system. After being told by another HVAC technician that my entire unit would have to be replaced, I remembered that I had Choice Home Warranty. I made a claim and the next day HVAC Medic came to my home, diagnosed the situation, located the blower motor, installed it and left my home with the a/c system fully functional. I am cool! Thank you Choice Home Warranty and HVAC Medic!

The Technician was the BEST!! He went above and beyond. I recommend his company to anyone. I will use this company again. However, the warranty company has failed me again and I will be canceling it today. Warranty is NOT WORTH the cost.

It took way too long to have the plumber come to make the repair. I had to bail out water every 48 minutes waiting a couple of days is not ideal in this type of situation. However when the plumber got here he was great. Did a neat clean job.

Air condition out and CHW send Island Breeze to my rescue. What a wonderful company. The tech was so concerned. It was 86 degrees in the home and over 100 degrees in the attic where he spend quite a bit of time. They were excellent and I thank CHW for having such a good group under their subcontractors. Thank you CHW.

This was my first time using the service I have paid for. Michael was exceptional and provided excellent service. I cannot say enough about him. He went out of his way to ensure I was taken care of today and that I was completely satisfied with everything. He was personable and friendly. Any future service that requires a plumber, I will be requesting him. Thanks to Michael.

Cesar was very professional. He even tried to do a transient fix in order we to have machine working while part replacement arrives. He was on time and confirmed appointment. He also did a follow up. Very happy with the service.

We changed the locks in our home and this was covered by Choice Home Warranty. The service was truly fast and the work was done by an expert technician under an hour. Overall, excellent service. However, the insurance covered only 4 locks (2 doors), each extra lock coasted $20 each, in addition to the $65 deductible.

I was surprised that you send a person the very next day of my call to fix my very much needed washer. The technician was polite and knowledge. She reviewed and disassemble, solve the problem and assemble it back so that I could finish the process of doing my laundry. Thanks. Keep the good work.

Found out that it was a leaking disposal, had to call CHW to clarify claim. It was approved and the repairman returned to my house and replaced the disposal in just a few minutes. Very polite, efficient and neat. Thank you.

CHW sent a repairman to my home, but repair would have costed more than 300 dollars. I was advised that repair would be made by manufacturer for free. The manufacturer had an ongoing problem and was obligated to make repair free even though item was out of warranty. I do believe that had I not had CHW and called a repair shop, I don’t know if I would have been advised of the manufacturers responsibility to make a free repair.

Water heater service call was quick. We appreciate the good customer service. But above that, it was great to have a friendly, courteous and punctual technician. So many times technician give a service window of 4 hour. BYOBuilders gave us a 2 hour window, which we greatly appreciate. Thank you!

You been referred by a good friend. We just bought the house. When I’m talking to your representative while trying to get the coverage. I asked him do you need to check the house he said NO. He said after 30 days it will covered. Now that we have problem you talking about pre existing issue. I should do my homework before I sign your contract. Not a good start.

We had a broken valve, which policy states is covered and then the claim gets denied. Customer service can’t tell me why and the appeals people haven’t answered either. This is similar to every claim we’ve ever made. We will be switching companies after this appeal process is complete.

Rude. Explained he’s from New Jersey. Almost did not sign up! If I hadn’t used you previously, I would have hung up on him! Unnecessarily pushy, abrupt, kept trying to sell me on water heater coverage when I’m in a condo and do not have one! Ditto exterior coverages. I called back because I couldn’t get a hard copy of what’s covered, what’s not. Your customer service rep(4th) was the 1st to be kind! And helped me!

My wife and I had a 5star experience. Thanks for services. The workers were very knowledgeable and helpful. Most of all they were on time. They completed the job in a timely manner. We are very pleased. Thank you and may God bless you.

I wanted to write this review so that I can compare CHW with my previous home warranty (Will not mention their name, they probably at home). My experience with CHW thus far has been superb. I have had no problem submitting my request online and customer service responding in a timely manner. My AC unit recently needed repairs, a technician was sent out and it was recommended to have the unit replaced. The request was immediately approved with no backlash which was staunchly different from the service my previous home warranty provided. Overall I highly recommend CHW and they can depend on my business and referrals going forward in the future.

I was beyond satisfied with my service tech., Daniel! He was very knowledgeable and kind! He listened well and made me feel at peace that he could fix the problems! He did an awesome job and I would definitely recommend him!!!

So far Choice just has a lot of excuses NOT to do what they promised - item not normal wear and tear, item installed wrong - Paid to cover the appliances that were in good working condition- when a spring breaks it is normal wear and tear - should be covered - I think you just want the kickback from the $65 fee

Sloan was good at explaining the terms and length of time of the home warranty contracts, he made everything easy to understand. I hope the company lives up to his recommendation and only time will tell that. I thank Sloan for his help and hope not to have to speak him for three years.

I've always had a good rapport with the person that answered the phone. There was only one time I had a problem. Thank you for all you have done for me. Misunderstanding on my part. Would recommend Choice to anyone.

Already have contact several friends of the service. Your people called and came less than five hours from my call to check my problem. Call at 9 am and a service person came and checked my air system. They were very professional.

I signed up today and I am already impressed with the level of service that Choice provides. Seth’s customer service was amazing. He was very patient and kind. He took his time to answer my questions and explained the program thoroughly. Seth is very knowledgeable about the product and was not pushy. I would definitely recommend Choice to my friends and family.

I have submitted several claims for my rental house since last year. Choice Home Warranty responded quickly and solved issues well. I'm very satisfied with your service. I'm also thinking of buying a home warranty for my current residential house.

Alan was very professional and provided all the information necessary for us to make a knowledgeable decision. We chose the three year plan after he explained all the advantages. Two thumbs up for a great 1st experience, thanks to Alan!

Technician was on time, efficient, and personable. Great experience. Very knowledgeable about his craft and the product he installed. I would like to have him service any future items that may need attention.

Mr ** AC guy he was very busy but he came to my house around 8pm. In my house inside temperature was 96 degrees. We all were sweating could think how to pass through night. But all things changed after Mr ** AC guy came to my house. He took his time and experience together and finally fixed my AC. I really thanks for his dedication and rescue my family and my dog from fiery heat in Florida.

I feel as though I was promised something, and NOTHING was delivered. Upon speaking with my first representative, I planned on using my refer a friend, as I could use a few more dollars knocked off my monthly fee. Imagine my surprise, after I signed up mind you, when the rep finally disclosed that I had to purchase a whole year to get that discount. I'm sure that would have played into my decision to purchase, had that been disclosed prior to giving my credit card information. Do keep in mind that I am actively speaking with other companies in search of getting it couple dollars knocked off my rate.

We were very delighted when we were able to get service the same day. We were not expecting that. The young man came in and was very polite and knowledgeable and had us up and going in 30 minutes or less.

They did a great job telling us what was wrong and then came in appropriately with a mask on. Fix it within 30 minutes. I was super happy with the service. Jaron ** was our tech and he did a great job!

Took a week to get a technician to the house. Technician quickly diagnosed the problem three days ago but Choice still hasn't approved the part replacement. What is taking so dang long? This is an ongoing problem for CHW. I become more dissatisfied with Choice each time we are in need of a repair.

I bought three policies for three homes. I have become accustomed to always expecting an excuse as to why this or that is not covered and it just reminds me what a big mistake I made and being suckered to your commercials and your representative. "Everything is covered no matter how old" is the biggest ** line in your commercial.

I have been using Choice Home Warranty for over a year and paying them monthly. Since then I have two claims so far, but when comes to any claim they do not want to cover the claim and make an unprofessional policy statement that will describe the claim you made will be denied because the policy statement they add is an unethical, example as your cooktop was crack, they will deny and they will tell the reason on the crack of the stove is inappropriate of usage.

We had a problem with our pool equipment. Filled out a service request and a technician came to our home within two days. He identified the issue and immediately got approval to order the part. And then installed it upon its arrival. From start to finish, we are very pleased with how this service request was handled!

Great customer service and timely in response and answered questions. The technician was thorough and explained what was done, and how to call him if anything or any concerns were identified after he left our home.

I have an older furnace and AC unit that has been under warranty for over 2 years. I had issues with the system not cooling. When the technician looked at the system he noted a few things wrong with it and recommended replacing the system. Choice noted that the unit was dirty and denied the claim. The unit has been regularly serviced but it is located in an attic and is older so it can get dirty and parts can decline over time. That is why the public turns to Choice as a warranty company to cover unexpected breakdowns in household equipment. The public doesn't spend the money for excuses.

I just signed up yesterday 5/5/2021, after a bad encounter with the Home Shield, that I have now but not for long, as soon as my 30 days is up. I do want to give a big thanks to Richard ** who I talk to Wednesday. This company got the highest rating I have ever heard of.

Great service technician. Wonderful customer service by Chris! Good communication, timely service, and workmanship! Chris follow through on all his work and told us exactly what we needed and the timeframe we would get it. I would highly recommend them to anyone exclamation.

He was a good technician and arrived at a good time and fashion! And I'm impress with y'all time and matter y'all send someone out the next day I call. That was good customer service! Thanks for the good job.

The part has to be ordered. The technician could not give us a timeline. I am waiting to hear from you, Choice Warranty. I pray that this can be resolved in a timely fashion. I will reserve my comments until the job is done. Thank you. Georgia **

On time on time on time. Very nice, very knowledgeable, gave recommendations. Highly impressed and would recommend this plumber over all other companies I have used in the past. Even told and recommended him to several friends. I'VE used service\ repair companies for the last 25 years. Usually they're never on time, don’t tell you they are on the way. He did all this, right on time and very professional.

Frank was our technician. He arrived on time, was courteous and was very knowledgeable. He did not hesitate to answer any question and he kept his work area neat and clean. He completed our repair and our machine is working like new.

You do realize that people have jobs right? So I had to arrange for someone to be at my house so I didn't miss work and when the tech shows up he can't fix the issue on site? First approval must be granted, makes sense. What doesn't make sense is that you all don't have a number to call for the tech to get permission while on site. Now I have to either take a day off of work or find someone else to be at my house a second time. I've used my home warranty three times and have only been satisfied once. I will not be renewing with this company, definitely not worth it.

We are 100% satisfied with the work that was done. He kept us informed thru the whole process. Even showed me the burnt circuits. I would definitely recommend him to anyone who needs their garage door or opener repaired...

The Choice Warranty service rep. booked the Service tech without checking with the customer as to the availability of date and time. This caused friction between the client and service tech. The problem could have been avoided by Choice inquiring as to day and time availability.

The young man was very professional and knowledgeable. He had excellent customer service skills. He explained that parts had to ordered and that he would return and complete the repair as soon as the parts arrive. Based upon what I have seen I am confident that I will be satisfied.

My oven stopped working on Sunday. I got an appointment on Monday. The technician was prompt and did a great job. He ordered parts and I have a date for the oven to be fixed. My experience was great. I am happy that I have a contract with Choice Home Warranty.

A/C failed. I called Choice. It was three day before I received service, the Tech did a good job, but Choice needs to speed up their appointment time. I am 100 years of age can't stand much heat.

The technician was on time and very personable. She made suggestions as to how to fix the oven and it worked. Even though it was a minor fix she was pleasant and made great recommendations. If she was available I would ask for her company when something in the kitchen is not working properly.

The plumber showed up a little late and was not too friendly but he did an excellent job fixing the clogged sink very quickly and cleaned up after himself. Overall, pleased with the service. I would recommend this company to others if they needed minor plumbing repair.

Associate was fantastic and pleasant to work with. Really provided me with great information and options. She was very knowledge about your products and services and guided me to the best solution for me for the next 3 years.

I've been very dissatisfied with Choice Home Warranty. Of the claims I filed only one of those was taken care of. And my policy just canceled before I got the voucher for that particular appliance replacement. The cost of the co-pay is no longer worth the money I am putting me in monthly toward the warranty. I wasn't notified of that weight of increase and I'm not going to pay it so forget you.

Other than the fact that most things are easier by text or email, your sales person was very attentive and timely. Hopefully once the service kicks in, it will be the same. Hopefully a free month will also be given to Marcy ** for referring me to your company and not some other company.

I have been a customer for 1 and 1/2 years, I pay every month and the first time I needed something fixed, it was denied, I've been told that this company does this, but I chose to renew, well I won't be renewing, in fact I'm going to cancel my contract, I refuse to pay a company that takes my money but refuses to fix anything.

We have been CHW customer since January of 2020. During this time we have had 3 minor claims requiring repair of our refrigerator, built in microwave and oven, and 2 major claims that involved our primary and ironically our secondary HVAC systems that both stopped cooling within 6 weeks of each other. Choice Warranty honored all Five claims promptly and fairly. When one service technician proved unreliable he was quickly replaced by another who proved to be extraordinary. I am very happy to be a customer of Choice Home Warranty and would recommend them to others.

They did a great job in taking all the time to figure out what was happening so that could get me in contact with the right people. So that was so kind of them to do. And they also call me back and let me know when the person was coming to check out the AC.

If I say I don't want an extended contract, only annual, I don't appreciate being repeatedly asked to explain my decision. Also I was taken aback when I received a preemptive phone call before I could finish my online application. It made me suspicious some unauthorized person had hacked into your website. I don't like giving out credit card info over the phone if I did not initiate the call. Hard sell tactics are usually the fault of management.

I have been waiting for my washer to be fixed and had to call to find out the status and my ticket had been closed. CHW had not received the diagnostic report from the contractor. There needs to be a way where CHW knows what the contractors has/has not done on behalf of the consumer.

Yes I would recommend the tech to someone, we started out on a bad foot but we got past it. He was great. I don’t need to write anything else. It was a job???. Thanks in advance for the help that I received.

I experienced great customer service from both the warranty company and the vendor that they sent to repair my air conditioning. From when they arrived to when my AC was working again, was only a few hours. I would highly recommend Choice Home Warranty.

Three parts were ordered for our broken washing machine, two of the parts arrived 5/2/20, however the third part was not included. I texted the company to let them know, as the repairman had instructed, and I received no response. I had to call Choice Warranty today, since A&E Factory scheduled to come back today. Need better communication through texting.