Choice Home Warranty Reviews

I am in the need of several home repair projects. And I am a new client of CHW. For the short time of being a member, CHW has provided excellent service and advice. Since I am new member, CHW has provided experienced companies who are experts in the type of service that I am in need of. Recently, provided me the service of a company that specializes in correction of kitchen problems. This company provided excellent repair services.

Reset filter light remains on after filter is replaced and reset button is depressed. Technician made first visit to diagnose problem but has not returned to replace part. I have received an update on the claim, therefore cannot review experience.

Technician very courteous. Took pictures of the damages and said he would return this coming week. He greeted very nicely when he came and ask what was the problem I was having and I showed him both problems. When he arrived he introduced himself.

Oven broke, took a month to have a repair tech assigned," then he sent report back oven not repairable, Choice reassigns job to second tech, and the standard reply every time you contact choice is, "You can find your own tech,," THAT IS YOUR JOB NOT MINE, filed complaint with BBB, State Insurance commission and filing another with State ATT GEN today. ENOUGH IS ENOUGH.

Have had a few problems over the last few years and all have been handled superbly. Have had washer and refrigerator problems. Service was excellent and outcome was handled as described in contract to be very satisfactory to our great pleasure.

I have a problem with my a/system and your case manager m Norvette ** was so unprofessional and mean. She decline my case using a 15 years old repair in the condenser to declaim the repair saying that was the razón of the compressor overheating and short to ground the compressor, I had spoke with the technician and he said he never said that was the cause of the damage. I ask miss ** to send me copy of the report and she denied. Then I have a second opinion from a different a/c company and they said that the repair was done on the condenser. It’s not the cause to create a blockage and overheating and short the compressor to ground.

The technician that arrive to solve the problem was great. He was on time and explained the issue and next step. The only issue is with how Home Choice Warranty advertises how soon a technician can get to your home. They make it seem like you can get same day service but I had to wait till the next day.

The person originally assigned never came. We talked several times but he never came. After another contact with you, we were given another person. He came and repaired our dishwasher. So, after more than a month, we have a working dishwasher. No more dishpan hands! Can't say we were pleased.

You are offering me very little money to replace my dishwasher. This is not acceptable. I pay for a warranty to replace or repair. I don't need a $2000 dishwasher but finding one for $200 is impossible. Please have someone call me from your company.

When I called to report an issue, the call taker focused on a minor, non-issue when I told her that I had a sewer back-up and the wrong technician was scheduled. I had to contact the contractor to cancel the appointment, recontact Choice to get the right contractor scheduled and then Choice apparently emailed the appointment to the contractor and didn't call them so they didn't show until I called. I still don't have the problem fixed because the first visit was only a consultation and now I wait until Choice approves what they think should be done.

Experience was fine. Professional. Haven’t heard from the company or Choice about repairs or replacement. It’s been almost 2 weeks and I haven’t heard from anyone so I’m dealing with the same problem I called for. I paid 65$ for the service but haven’t hear anything for repairs.

Quick, fast, same day service that fixed me up in no time. Was able to feel secure knowing that the garage door was repaired. This company came from 30 miles away on a rainy day to ensure that the repair could be done before I went out of town. Above and beyond care from Doors and More and I appreciated it! Thank you Choice!

Great technician. Arrived put on boot covers, reviewed our washing machine by running it a few times. Solved and fixed issue quickly. Paid right there with credit card. After the the technician was on his way. Great experience overall, highly recommend.

Great so far. The call I made was answered with little wait time. The rep. was very helpful and knowledgeable. Still waiting on a call from the person who will be fixing or replacing my dryer. Very happy so far.

I paid my policies in full and the service as far as getting technicians to service my Homes when requested has fallen below standard. I am disappointed with the services I been receiving up until March 19. Please pick up your service and provide me what I have paid for. Otherwise you will leave me no choice to go with another company and then I will request a full refund.

Extremely professional and descriptive and easy to work with. Followed directions and troubleshot the problems to first diagnosis the issues with our appliances. I will continue to use Ness Appliances for any of our appliance issues. The Choice Home Warranty made it easy and convenient to find good service.

I had been thinking about home warranty protection for a while and I decided to give Choice Home Warranty a call and I'm glad I did. I learned today that procrastination can hold one back from making the right decision! Choice Home Warranty is the way to go for anyone who wants to protect their home from the unexpected!

Compared to the Sears warranty this product covers more items. Same price. Representative was very courteous. Tried to give me the best deal. I have heard of this product from others and were very happy with it. I believe the price of appliances are not throw away anymore but a investment.

We called Choice one evening at 8:30 PM. At 9:00 AM the following morning the technician arrived at our home, checked the cause of why the disposal wasn't working, confirmed with Choice that a replacement was needed, and replaced the disposal and by 10:00 AM that morning, we had a new disposal. Excellent service from both Choice and the appliance technician which we greatly appreciated!!

The technician was prompt and quickly determined that my oven most likely had to be replaced. That was confirmed and Choice promptly issued a Lowe’s E-card towards replacement value. I’m looking now for the best deal on a new gas stove while awaiting the arrival of the E-card.

I made a claim on one day and the tech notified me of the time frame and came out the next day to resolve the issue. This is the type of service I can appreciate. I would recommend Choice Home Warranty to anyone.

It seems I spend more time trying to find out why my claims aren’t covered. My last claim was denied and I’m not really sure why. When I purchased Choice Home Warranty I was told everything in my home would be covered, only to learn you have to do an add on policy for different things in your home. I wish I had been told this from the beginning.

The heating and air tech. was very helpful and polite. Worked on the problem for over 2 hours. They were at my home the same day as the request for service, within 3 hours of request.. Pleased with the way they responded.

My washer quit working. Technician came out and spent no more than 15 mins. Told me it needed a part to be approved by Choice Home Warranty. Day later I received an email from CHW states they were replacing my appliance. The amount of money offered was not sufficient. I had to schedule a phone appointment with a case manager. Earliest appointment was six days away. That appointment did not go well. The CM could not tell me why a repair could not be made. I did not receive an answer until I called the next day and left a msg. I had to settle for the lowball reimbursement for replacement. Was told it will be two weeks before I receive a check. Not happy.

I called in to get information on service with your company and ended up purchasing 3+ years package.. Rep was very knowledgeable about what is covered and the different packages/pricing being offered by the company. He was very convincing on the quality of the service offered and I am hopeful that He was correct in his assessment.

I feel that if I am paying for a warranty I should get a reliable service. I have done my homework on this problem. It has happened before under normal circumstances. But you said it was not going to be repaired. If the case manager ever gets back with me then maybe we can get this resolved.

The reason I can not a rating is because a Technician has not been assigned to do the work as requested. Although I know CHW can provide the best available Technician to do the job that I requested. I would to renew Warranty next year because I need it to cut down on expense.

I was very pleased with the technician that came out and his company. Choice home warranty uses good subcontractors but I have an issue with the main company itself. I have coverage to repair pipes in the wall in my home which I had a problem with and they never gave me a penny. It cost me thousands of dollars to repair it and I never got any reimbursement or a call back on my claim. I'm deciding whether I should renew my contractor not?

They were very helpful to give all the information I needed. They explained the coverage I would and the cost. They were very knowledgeable of the questions I asked. The person was very polite and took his time to explain everything to me.

Technician very knowledgeable. Found our problem in a few minutes. We have an older unit. He ordered the parts. Two days later came back. Installed them very fast. Very efficient, polite and friendly. I would recommend them to anybody. Also I would recommend Choice Home Warranty.

James Tucker Services was awesome! He was courteous and willing to work with me to come sooner than originally scheduled when my plumbing situation got worse. He worked very hard to get my plumbing issue fixed, even got down and dirty to get it cleared out. He went above and beyond to fix my issue.

EBO garage doors fixed my door. They were excellent. Mike was the technician. He was absolutely the best. The attention to detail was superb. Highly recommend using EBO, you won’t be disappointed. Fast, knowledgeable, professional are just a few words to describe my experience with EBO.

I can’t honestly rate a service that I haven’t received. I was told by the technician he had to order a part and await the approval. He would call the next day. I haven’t heard from the technician. I haven’t heard from Choice Home Warranty but I’m still home in the cold.

Great job. The technician was very great and he knows his job very well. I like the way he did his work. I will recommend him to friends. Choice Home Warranty is an excellent company to recommend to people because it provides great service to its clients.

This was my first time dealing with Choice Warranty. I gave 4 stars because it took a while for serviceman to get OK to fix toilet. They did OK the repair so for now I would have to say I'm satisfied with warranty service. Thank you...

I was very happy with the speed to get an appointment with a repair person. Only problem is that they don’t work on weekends. That would be nice. Repairs are needed on weekends just as fast as during the week!

The Claim#: 113928657 on Friday you give me email; My claim being assigned to a Case Manager, but your case manager didn’t contact me. Now my house’s plumbing is still leaking, my tenants keep complaining about me, I want to find another company. The technician came to repair, but your sales representative asked me to wait for the case manager to call me. I think the sales representative is very good, but your case manager is not good enough, or the company's system is not good.

I was very skeptical about home warranties because of the negative reviews but I decided to sign up and give it a try. I am glad I did. I have been a member of Choice Home Warranty for multiple years now and they have lived up to their promises. They have fix my boiler multiple times and replace my appliances. Yes, some things are not covered but I read the contract I knew ahead of time. Yes, sometimes the service is a little slower but with the amount of money I saved, the wait was ok. I would recommend it.

The Dr Rooter did not call or show up for the appointment. They were supposed to check the water heater. I tried to call them but the phone was not accepting calls. I stayed at the house from 3:00 pm until 8:00 pm waiting for the technician..

Plumber took care of hot water issue and it works fine. He was courteous and polite. The original appointment was scheduled immediately, but unfortunately it was on a day we could not commit to. He was able to reschedule the appointment immensely to accommodate us and got the job done.

Not covered to replace water heater. Cancelled my warranty. Not worth it. I will not recommend this company. Worst home warranty company I have ever used. I will tell my realtor about my experience as well. I am very disappointed with Choice Home Warranty but they reimbursing me for the remaining years on my policy.

The guy was very nice. He tried everything but couldn't fix it. But he said what would happened next. Well he reported it and within 20 mins after he left I already had a appt. He left things clean and put back.

The worker took pictures and sent to company and they said it wasn't covered because there was rust. Duh! I'm wondering if the company is going to say that about everything that quits working. Why bother to have the warranty?

I am very happy with Choice Home Warranty. I have had them as my Warranty company for many years and I have never had a problem with them. I had two homes at one point and carried a policy on both with Choice and one home was more than an hour and half away from where I lived. It was nice to know I could call Choice Home Warranty and that they would have a qualified technician dispatched within 48 hours and have the problem fixed without me having to drive an hour and a half.

Our microwave was not heating. I discovered that I cannot cook without it. You have to get pans out to heat water or coffee etc. Choice sent a repairman quickly and he completed the repair on that first visit! Thank you!

I had the pleasure of being taken care of by Mr. ** on 3/20/21. Previously, when I spoke to Mr. **, I explained that I was literally on my way out the door and this was not a good time for us to handle business. He graciously and professionally agreed to set up a time that would be good for both of us. He was very precise with the info and answered all my questions and concerns. It was at that moment I felt I would be comfortable doing business with Choice Home Warranty and with Mr. **. It was a good experience and I hope that the great customer service and future interactions continue.

I was in total SHOCK how FAST the Service Persons arrived to my house. BOTH very friendly and helpful explaining the problem. Both arrived with their COVID-19 MASK ON and left them on while they repaired my problem. Which I was so grateful for. Both Cleaned up behind themselves. I was ONLY charged 1 Service Fee for BOTH Electric problems. NOT ONY WILL I RECOMMEND them to my friends and family but am rating them 5+++. THANK YOU VERY MUCH -CHOICE HOME WARRANTY.

Michael arrived promptly. Found out what was wrong with the washer. Ordered the parts and will install them when they come in. Very pleased with him. I will use Choice for other items that go wrong. This is a good company to use.

They were very professional and did not stop until the work was done. They treated my home as if they working for their own home or close relative and this is how I like service I am paying for to be provided to me.

I just finished signing up for Home Warranty coverage with Choice. Rather than being a stressful and difficult process, I can honestly state it was refreshingly pleasant. The wonderful gentleman who called me was polite, knowledgeable, humorous, friendly and just plain great. Everything was explained thoroughly with no added pressure to proceed one way or the other. He is a wonderful ambassador for Choice and made the decision to sign up easy. Thank-you.

Purchased my Choice Home Warranty from Sal **, very pleased with salesman's manners. He answered all my questions and explained what I did not understand. I look forward to having excellent service and be worry free of any repairs when needed. Thank you.

Before I could complete my application on line, I received a phone call offering me a DISCOUNT! I took it and signed up right away! What a valuable resource to have as a homeowner at a very reasonable rate. Thank you!

I have 2 claims submitted within one month. First was my hot water tank. Response was the same day. Technician came and did the diagnosis. Determined it need replaced. Claim was approved and it was replaced within two days. And the second claim was for my furnace. Stopped working same thing but everything was done the same day. They replaced the capacitor. He had the part in his truck and all great service for my $75 service call. Very pleasant and professional and most of all honest people. Great company. Planning to use them as long as I own a home. I recommend Choice Home Warranty to all my friends and family???

I am totally satisfied with my service, the technician did a great job, on time and qualified. He replaced the damaged part, cleaned the area, and gave me an explanation about the problem and maintenance routine. Thank you very much.

When the dryer first turned on made very loud noise for a short period of time. This noise became louder and continued for a longer period of time as I continued to use it. Called a repair service which tried to "fix" the problem and didn't succeed. Remembered I had Choice warranty and they sent a repairman. He said he could fix it but needed a part. He was out the next day with a part and a co-worker and they appear to have fixed the dryer. Both men were efficient and pleasant. I am using the dryer this morning and hopefully it will work.

Excellent Professional service & assignment assigned to Vendor in our area. I would highly recommend CHW to anyone. We had our garage door opener- repaired. Our hot water heater, went out. Replaced with new one. Our refrigerator was messing up, was repaired.

This is my first time having a Choice Home Warranty. At first I was not happy with their offer to give me money to buy a new stove....it was not NEAR enough to replace my high end stove (1/3 of the cost to actually replace it). I just wanted it repaired so I took that money and arranged repair, it was enough to cover the repair. Then washer goes out twice in less than a week...they could find no one in my area to fix. I found a great company and both repairs were authorized, and CHW will reimburse me for those repairs! So far, I'm happy with the outcome. Both appliances working great!???

The technician was extremely polite and efficient in assessing the problem with our unit. Unfit, Choice Home Warranty decided not to cover replacement or repair at this time. We will appeal the decision. I would recommend the technician and White’s AC service due to his professionalism.

Professional, Gentlemen was very educated on A/c & Heating. Went straight to the issue fixed it, serviced it and also was payment ready. Hope he will stick around with this warranty company for years cause a lot of people need this type, well educated A/c guy working on the home. My A/c guy for life. Continue being great???? Thanks A Million.

The technician was late to the set appointment but did call and make arrangements to the fact. He was kind and professional. He explained what he was going to do. A few days later called and explained that the work order had been approved and as soon as the parts were in he would call to schedule to come back out. So far so good.

Am disappointed with the service because when you put in a request it takes 4-5 days and that is unacceptable. I called on Thursday and they told me someone will be coming out on Monday so I had to go another route to made sure my family had heat in the house. Why am I paying for service that's not here for me????

Normal wear and the technician couldn’t repair and suggested it may be time for another due exposed wires and rust on the racks and it not draining water properly. It seems as though CHW doesn’t want to Honor the contract that I have been paying for on time for a long time to.

Our sales rep, Igaligal was a pleasure to work with. He explained how the policy works and what is covered, including the benefits of taking a 5-year our with 6th year free with no increase for the duration. What really sealed the deal was that your company provides the service technician and not that I have to look for someone especially, since we are new to the area and I don’t know anyone. The address above (**) is the COVERED property address ONLY but all Choice letters, policies, bills, etc are to be sent to our legal mailing address which is: **. Thank you & happy to have your company protecting our home.

We had a squeaky noise coming from our dryer when in use. We called Choice, our home warranty company, and they promptly sent a technician out within a couple of days. A broken ball bearing was causing the issue. All we had to pay was the fee for the technician visit. The technician was awesome, efficient and was able to fix the problem with our dryer. We are very happy with our home warranty company.

I think that Choice Home Warranty is a good company. I hope that everything they told me is accurate. It does feel good knowing that if something goes wrong with one of my appliances that it will be covered. I hope that the replacement is as good as the one to replace.

The technician was very knowledgeable and polite. He was very fast when reviewing the issue and reporting what needed to be done. The only downside was he did not show up in the timeframe designated. I would recommend our technician for another job that involved having to fix or replace a garage door opener. The only thing I wish would happen in the future is that the technician would come with a new garage door opener so the installation could be done within the same day because now he has to come back to replace the opener.

Mr Eddie was polite, professional and explained the situation thoroughly. He resolved the matter. I’m pleased. He cleaned up behind himself. Entered my home with a mass and booties on his feet. He keep me informed of his arrival time. And confirmed with a follow up call an hour upon his arrival.

Fast, friendly and informative! On time and accurate! They had no problem crawling under the house to check the ductwork. Immediately let us know what the problem was and showed us a picture. Explained what the next step was clearly.

Signed up with Home Choice. I hope it’s as good as it sounds. I think every home needs a home warranty. And I have had AHS. This one sounds better. I’m counting on it. The sign up was easy and fast. The person signing me up was very nice, but efficient.

Hot water heater start leaking and I was decline a repair and replacement. I have had 3 declined with this company and no one called, explain why. At this time I would not recommend anyone to deal with this company at all.

The tech was casual, and friendly. He scoped my problem with reassurance and honesty. He kinda left me worried about CHW doing the job. But, you have advised me the job will be done. He was quick in viewing the problems and I'm a bit worried that he may have missed something. But that's might be my anxiety about having an older home, I'm sure.

The customer service personnel was very pleasant during my conversation with her. And she helped me navigate the process. Right now am waiting for the arrival of the technician on 3/26/2021. Hopefully, my HVAC problem will be resolved. I don't have much to say till the technician completed his task.

Person on phone stated no reimb. 9:40 received email reimb. process. Now I am w/o hot water for weekend. Misinformed. I had a provider. Should have done a better job explaining. Would at least gotten an estimate. Not pleased with this.

He was patient and knowledgeable. He was willing to explain the problem and inform us of what we were doing wrong. He helped in cleaning out the build up of grease that had accumulated in the front of the stove. He informed me that the stove is still good and that I did not have to think of getting a new one any time soon. I appreciated this very much.

I was amazed at three different elements for Choice. 1) Easy phone in service; 2) Speed of response to air conditioning problem and 3) Speed of finishing the job. I could not believe the improvement over my past experiences. What a vast improvement.

I called replying to an e-mail you sent me with a special offer, when I talked to the customer service person I told him what I wanted which was a Home Warranty for 13 months for $550.00 and the service call discount of $65.00, he tried to sell me three years of it. Told him I was not interested, he insisted I said NO not now, he seemed annoyed by my refusal and took my credit card information and hung up on me, he did not ask me for my e-mail address, did not send me a receipt of my purchase and as of right now I have not received anything in writing of our agreement. I called your company back but it was closed. My name is Carlos Javier ** and my number is **. Thanks.

The idea of a home warranty is great. Thus particular claim has been terrible! My water heater leaked all over my brand new flooring. I filed a claim right away. Was told that someone would be out to fix it within 4 hours, so I stayed home from work. No one came, no call. When I called to check status was told it would be within 24 hours. I got an email 30 hours later that someone would come to repair it 6 days later! Also, that my flooring would not be covered that I was on my own with that. I have yet to get the water heater looked at, 5 days later with no warm water to do dishes, bath, laundry, etc. Tech isn't even looking at it until 3-8 pm on Saturday night. Standing water under flooring and I had to rip it up myself.

Tech was awesome. Called Choice warranty twice each time was on hold 40-50 minutes...NOT ACCEPTABLE... Then you quoted to pay me 338.00 on a new smooth topped, self cleaning stove. Not even close to replacement value. I am just sick. Why don't you find me one for 338.00. Cheapest I could find was 698.00 plus tax, plus hauling off expense. My first claim and sorely disappointed. I have so much of my home with you and with your attitude, I am very concerned...Think I need to start shopping. Even AHS paid closer to replacement. I was assured that I would be happy with you!!

The technician that came out to resolve our issue was friendly and efficient. She was able to resolve our issue quickly. We are satisfied with the service that she provided. Having Choice Home Warranty made the process smooth and stress free.

Prompt and professional response by representative. Clarified that plumbing claim was not covered with good explanation. Over two years of coverage have had one approved claim. Response for approved claim was very good with an excellent contractor servicing us. With 20 year old house, we are pleased to have the warranty coverage.

The search CHW made looking for the appropriate technician was very fast. The technician set up the appointment for us even faster than the appointment originally set up by CHW. FSL Blue Pools respond very fast, and during the appointment interacted with us as a consultant, with high customer service, efficiency, and professionalism. THANKS!

Excellent service, service man came on time. Ordered the parts right away, call him when I received them, how better can you get than that, very professional, also why it happen gave a great explanation. Followed up with email with what he said he would do.

Satisfied with the customer service I received. Michael was very courteous and professional, as well as knowledgeable.. He was was prompt at sending me an email and confirmation of my purchase.. Thank you.

I called up today to get a quote for home warranty and spoke with Gary **. He gave me a quote of $449.00. I gave him my credit card information for this package. He then told me he could do better by giving me 5 years with the same coverage to lock in my rate and add an additional year for free. I DID NOT agree to go with the $2,250.00. For fraudulent activity, I will not be going with your company and I am requesting that Mr. ** be terminated. What he did was not only unprofessional, but illegal, a felony. I will follow up with a complaint to the Better Business Bureau and the FBI. I promise, because that is not right. If you listen to the recording, you'll notice that I never authorize him to charge me for $2,250. Because of his illegal activity, you just lost one customer and many other potential customers who I was planning on referring to you.

The person who cleaned the drain in front of the house was professional & quite. He cleaned the drain but left the mess behind. He maintained distance from everyone and wore his mask. Wish he had done something about the mess he left behind.

I am pleased to state that I did business with CHW some years ago. Many things have come to pass since then. Today I decided to contact them again for the coverage of my few possessions, for my income is now small and fixed. The agent was; though not the same man, kind, respectful and efficient. I received fair treatment and will rest assured that when the time comes, again they will take care of my business. I trusted CHW then, and I trust them now. God Bless.

This is my first time working with Choice Home Warranty and I can't tell you how very, very impressed I am with the quality of the customer service. I worked with two different agents and both were extremely knowledgeable, professional and courteous. Additionally, the response time for taking care of my issue was so fast that I was very pleasantly surprised!

Washer to expensive to replace, Lowe's egift card to be given to me to help with replacement. The decision was swift to do this, but a possible 30 days to receive it. I need my washer now not in a month or longer.

We purchased a multi year home warranty. The home page of the website clearly shows water heaters being covered. Our water heater failed this past week. Leaking is part of the problem and the unit needs to be replaced. Reading the many details of the contract, the tank of the water heater is not covered and they are denying coverage. We feel misled by their advertising and sales representations. I am worried this is the first of future problems of looks great until you read the details. We are appealing the decision.

I was skeptical about home Warranty services from conflict opinions of friends and family. However I am happy with CHW so far on premium prompt response and professional technician came to my house for service. JB service called and emailed appointment and remind time helped us plan to be home. Polite and focused technician got right to the job and leave promptly after done.

Being aggressive with my decisions. With having two other plans you would think I could get a discount for having multiple plans. Just hope when I need the service I don't get a call by night repair services. I want to be able to call my own repair service.

I do not agree with the decision to not repair or replace the GE microwave. The technician said that the electrical control panel failed because it appeared to have grease on the wiring. The microwave is 19 years old. Over 19 years some grease vapors from the stove is going to get into the overhead microwave. What is the user supposed to do, clean the electrical wiring within the interior of the housing containing the electronics? I don't see any of that referenced in any of the preventative measures of the microwave. To me grease getting into the electrical wiring over time is normal wear. So I disagree with your assessment and decision not to repair the microwave.

Why worry about unexpected loss when a small investment relieves so much needless stress. I am more than pleased with my choice. Peace of mind is worth a lot. I recommend that even seniors like me do as I have done.

After putting in the claim the tech was here within the week and replaced the exhaust fan within the day. The technician was respectful and knowledgeable and did a great job. This alone paid for my yearly service. l definitely will re-buy this warranty service.

I contacted CHW on Feb 20, 2021 because my water heater went out after the Texas winter storm. iConcrete came to my home initially & deemed I needed a new one & set the appointment for the next day. As of today March 19, 2021, iConcrete has not been in contact with me to replace my water heater. I called & email countless times to find out what the issue was, no one could give me an answer. All the CHW reps could say was give them more time, they are not answering our calls either.

Repairman diagnosed and took care of the problem immediately. He arrived within the estimated time frame and was very knowledgeable about the problem. He took the time to explain the problem and show us how to prevent it in the future.

I just purchased a warranty through Choice Home Warranty and they immediately called me to see if there was any questions and to see if they could save me even more money. This made me feel real good about the service I just purchased.

Never fixed icemaker. You told me one has to have a separate contract for ice makers. When dealing with you it is always something that comes up so you don't have to fix or replace. And when you do replace you never give what it cost to replace the appliance. You are a sham and you lie and you will never get a good report from me.

Representative did well to answer my questions about the issue I was facing with the ceiling fan and helped submit a new claim. She explained to me the contract coverages and what I would be authorized to receive in case of fan replacement.

Arrived on time and identified problem with thirty minutes and submitted it to my home warranty company. Very polite and also notified me of seeing a scorpion in my attic and voiced his concern about my dogs being hurt. Also work shoe covers to protect my hardwood floors.

Smug, arrogant customer service process. Will never recommend them again. Ripoff! They could care less. They just want your money. Will cancel as soon as this claim is completed. Save your money. They want to pay wholesale but can't buy anything wholesale and therefore they rip you off. Very arrogant and smug appeal process that was just a complete waste of time.

Remotes stopped working on lights/fans. Parker Home Repair was sent to repair or replace. They were extremely nice & got approval from Choice to replace. Parker purchased and replaced the fans in a short time. Entire process with Choice was quick, no problems. Would recommend Choice and Parker.

Emerald Services came earlier than expected, diagnosed the concern efficiently, and made the repair after two days. Jose also took the time to look the system over for other concerns. Great experience working with this company. Would recommend to other CHW customers.

Sometimes the warranty program works and you get what you need. But sometimes you wait forever to be told they can’t send you a technician so you have to pay for it yourself and hope they decide to reimburse you, or you have a code violating problem and they decline to cover it because they don’t want to. So it’s hit or miss. It has saved us some money but it has also caused us a lot of frustration because of the process of waiting for them to arrange the appointments. And the appointment is never up to your schedule. They decide when the tech will see you, which is really inconvenient. There are a lot of opportunities for better customer service and coverage.

Pinnacle pools is excellent - They have been here a couple of times and are always very prompt & professional - Did a great job - Would recommend them to everyone - Choice is also great - Always very prompt with our request & send excellent service people.

The technicians that responded were knowledgeable and knew what they were doing, unfortunately they were the third tech in the last 3 months that recommended replacing the furnace. This time I was told it would be cheaper to replace than repair. But after consulting Choice, the request was turned down due to some fine print about condensation causing problem, which should likely be a problem in a heating/cooling system that is 22 years old. I signed up for Choice to protect against this very problem, now I'm told "Too bad buddy we won't cover it."

Very good experience with the Agent and he has full knowledge of plans and gave me good price. Thank you Seth ** for calling and getting me into this plan. You are too help full and provided a good rate to have me this policy with Choice Home Warranty.

Technician came out and looked at the pipe and wanted to know if my water heater was still under warranty with the company that installed it, so many (maybe 7 years ago), I don't know. My contract with CHW states that my water heater is covered. But because the technician that came out, didn't want to do his job, took everything to another level. He works with M&J Plumbing 39 LLC. If everyone in that company reflects their image of this facility, then they should not be allowed to be used for homeowners insurance coverage policies. I just wished that CHW can use better judgment on the companies that they choose.

My Original Scheduled time was rescheduled due to bad weather. The Tech arrived on the next appointment on time. He was Very Professional and explained what had to be done to fix the issue at hand. Mr. ** completed the job, now I have Cool Air in my house. Thank you so much Mr. **!!!

The sales manager was very good and experienced person. Answered all my questions and help me reduce my worries. I inquired online and he responded quickly. I am impressed with his ability to convince me. Let see how it works out when I need them.

Not happy with Choice Warranty. Kuldip **. Compare to other warranty I make mistake that to choose choice Warranty. I am going to cancelled if some don't call me. Call me. I have filed the complain so some should mr.

Outstanding service and extremely polite and friendly. Showed his expertise and had part on hand to repair. His experience comes from working for Sears and thoroughly knowing the appliances he services. Highly recommend to others from his professionalism and knowledge.

My problem wasn't solved and I got not enough money for my stove replacement. I trust Choice Home Warranty, but I feel a little bit disappointed. I hope in the future, you guys understand that we hired your company to solve the problems we have, not just to put a patch on them.

I had did a online request and they respond quickly. Someone came out. Fix the problem right away. My dishwasher was up and running again. I recommend this company. Good job. Affordable Appliances came out and fix the problem right away.

Filed claim, was assigned a tech and appointment time. The tech came and diagnosed the problem, but was too late to call in the diagnosis. Never heard back from the tech or Choice. Had to go online to find out that I needed to call the repair company because the repair was approved. Several days were lost because of lack of communication.

My experience with all service technicians that have come to my home to do repairs have all been great with an exception of one and his diagnosis of the issue was false. Based on his false report to CHW, Choice initially denied paying for the claim.

Your tech came out the heat worked for half a day. I called the number on my receipt. He came back the next day. Another day no heat. He told me to get a filter which I knew that was not the problem, but I did and put it in and the furnace still didn't come on. It's cold as hell in here. Another night with no heat. This is my 3 or 4 night with no heat. I'm boiling water and burned a pit. Almost had a fire. Heaters running my light bill up. I think I'm going to cancel this. You're closed at night. What if it's a emergency like now. Not good. Not happy.

We had prompt response, a great technician, Tom **, who knew the problem, ordered the proper parts and came to install them and finish the repair in a timely, clean and friendly manner. Today’s products do not appear to last as long as yesteryear’s, thus it is prudent to be covered by Choice to offset that problem.

Sales experience was unpleasant, they are too pushy, it's spoiling your brand image, and I am still not I selected the right company for my warranty. I talked with one guy first. He was super Rude and jumpy, second guy was ok till he got my credit card info, but then want to sell 5 yr plan 3 yr plan. All too dominating talks.

Shaide, the service rep you sent out to repair the washer and dryer was very good and courteous. The refrigerator claim denial was not good. The adjuster was very rude and arrogant. The customer service rep. I spoke to later in the day was very helpful and professional.

It takes too long to get an in service technician. Reported furnace out on Friday and it was Wednesday before a tech was out. The tech was great and worth the money. Reported a plumbing leak on Friday and as of Thursday the following week still waiting to be assigned a plumber.

The kindness and the patient that the technicians had explaining everything to me was outstanding and the work was done perfectly. Thank you so much for being patient with an old Veterans, we need young man’s like you everywhere in the world. Again thank you so much.

I was very pleased with my request for repairs on my furnace. A repairman was at my house within hours and knew exactly my problem. He fixed said furnace and I had heat again, what more can I ask for. Great Job and I am very happy with my service and glad that I'm a member of Choice Home Warranty.

The a/c unit would not come on. Called Choice. Talk to a rep. They dispatched a a/c tech who was able to come a day earlier to inspect the unit. For a issue with the start relay. The part is on order now. Waiting for the part to come in to finish the repair.

I called and had to wait for who knows what. I think It was stall tactics. A supervisor did not call Me back. I was not e-mailed right away with who was going to come to my house. Do what you say that you are going to do.

Responded quickly. Expert serviceman. Honest in assessments. Kept us informed of progress in ordering parts. Worth the value. Would recommend to anyone. We have used them for water heater, washer and air conditioner. We have been very Pleased with all service.

Adam was very thorough and very helpful and knowledgeable and did everything to sell me and he did!!! Thanks Adam!!! I will do everything I can to get you some referrals, thanks again man!! I have heard a lot of good things about Choice Home Warranty so I hope they can produce and I’m sure they will!

I called about my air conditioning unit and they had someone out within 24hrs. I would recommend this company to anyone. It was my first time calling to have service rendered and I love it. I will continue to contact them when something is wrong.

Simon was thorough. He explained all of my choices and explained the program to me. He answered all of my questions and put my mind at ease. I signed up for my first year and I believe the price is very good.

Choice home warranty claims have been completed promptly in the last three claims (Kitchen sink, dishwasher and microwave). Every time the technician called me and they arrived sooner than the originally scheduled date. Love this coverage! Glad I took it for both houses I own,

Thank you Don for enplaning everything and answering my questions. Very thorough and knowledgeable. Looking forward to the peace of mind for having this warranty. I have sold a lot of Choice Warranties and am looking forward to having the warranty on my personal home.

Furnace was out of service and CHW took about 6 hours to schedule an appointment and booked the appointment after 10 days in winter season. Technician was very knowledgeable and helpful. Available on the scheduled appointment time and fixed the furnace without asking any additional repair.

The person that sold me on this purchase was Al **. He took his time explaining to me what they offer best pricing and answering my concerns. I will let you know after 30 days if my process is going well.

This is a review of the sales process and overall I am impressed with the ease of the process. Marc called me and we quickly and painlessly went through the whole process in less than 15 mins and I did not feel there was any pressure to purchase.

I have just switched after the company I had used for a number of years made a $90 rate hike--after they had sent out the invoice for the coming year. The rates and the ability to lock them in for five years decided me.

I called in to submit my claim. It was very quick and handled professionally. The representative I spoke with was very pleasant. I told her the issue and she then notified me that a specialist would contact me with a date and time for the work.

It was determine, I didn't do proper maintenance on my furnace because I had a dirty air filter. I change my filter every 3 months as recommended on the filter itself. My claim was denied based on this information.

I am very pleased with the ease of signing up with Choice Home Warranty for the first time. I was given a discount on the monthly cost and my questions were answered. I have not used their service and can't for 30 days, but so far the sign up process is exceptional.

Please read fine print. Even though they said they covered plumbing, They do not. A gasket to switch between the shower head, and the running water to the tub, said it was not covered and could not fix it after they charged me $45.00 for service call, this was on top of the amount that I had paid the yearly plan. Called a plumber, he said no problem, went and got the part under ten dollars for that part. Installed it and no problem, turned out to be the button that you push in and pull out for the change of flow. It cost me 50.00, since I had done business with the plumber in the past. They came out several times to fix the running water in the toilet, told me I had to replace the toilet, and that was not covered, mind you it was still 45.00 a visit.

This was the 1st service call we placed since switching to CW. I was amazed! Placed online service request Monday evening; Tuesday morning they scheduled service call for noon. Repair guy came on time; diagnosed problem; received authorization to replace (garbage disposal) and had unit on truck so job was completed less than 24 hours after the request.

Wonderful response and follow up by CHOICE. The repairman called me and came out within 48 hours. CHOICE made the decision to offer a check towards replacing our old dryer and notified us of their decision the next day! Very Professional all the way around.

The associate that I enrolled with was very helpful and informative. I appreciate the time he took to explain things clearly. I am looking forward to having a new peace of mind with the inception of this plan. The associate was very easy to understand and was extremely accommodating with all my questions!

Larry is by far the best appliance repairman I have come across. He was proactive with scheduling, understanding the situation, explaining it well, and offered other guidance related to appliances around the kitchen. I would seek his services even if he wasn't paid by the warranty company.

There are so many tradesmen that may know their craft, but they are lacking in communication skills, "bedside manner", and punctuality. This was not so with Ryan. He was professional & articulate on the phone and even more so in person. He had to reschedule the original appointment 1 day later, arrived on time & repaired the problem in short order. He is highly recommended.

The gentleman I dealt with was professional, courteous, and very knowledgeable. He answered all of my questions thoroughly and was very helpful in the process. At no time was there any "high pressure" tactics. I would certainly have no reservations about recommending Choice based on this experience. I however have no experience filing a claim so I can't address that.

The service tech that came out of always professional and very nice! I wish more technicians were like him! He always explains to me thoroughly what the problem is which nowadays you can’t trust most people and my family and I trust him 100%!

I was in the process of reading your ad for home warranty when I received a call from one of your representatives, Charlie **. He was very professional and although he was out talking me at first, he did give me the chance to ask questions and express my concerns. I would recommend your company and also ask that they speak with Charlie **.

Placing service request very easy, contractor scheduled very quickly, contractor came during scheduled window and found problem pretty quickly. He said they would have to get approval for fix and we have not heard anything since tech was here. Lights still don’t work.

We were very please with New Age Plumbing. They called us regarding arrival time, and even arrived early! One issue... both the plumber and my husband waited 45 minutes for verbal approval to "fix the problem", which was actually a very easy fix.

Alberto came, very polite and careful about coming into my house. As I described the issue with the refrigerator, he said ‘I know what that is,’ and he carefully took the food out of the fridge and explained what it was and fixed it. He was very careful about putting my food back in the fridge. I told him I would put the rest of it back in. He said ‘Are you sure?’ What a nice guy. The fridge works perfectly now. Thank you Alberto