Choice Home Warranty Reviews

Excellent service, fast, and efficient. Keep up the good work. I made a claim and they set an appointment the following day. They did not make wait at all. The technician was there at the time he said he would arrive.

Repairman was punctual, knowledgeable of what he was doing, very friendly, great experience. Helpful in showing me the problem. Respectful of my house and property. Also gave me suggestions on how to take care of the Furnace. I would definitely recommend him as a repair man.

It’s fantastic and easy. My cooktops didn’t work and was filing a claim. It took me only 2 mins. I loved their service. I have called them Many times and they always show on time. No hustle. Recommend you to take their service.

I was very satisfied with his service. He quickly identified the problem and fixed it. He told us to change the filters every month and rinse off the outside grill as needed to prolong the life of the ac. He was very professional. He arrived on time and solved the problem.

The service technician was very polite, knowledgeable, did everything he could to fix the problem that day but no one had the part he needed. He left the work site neat and orderly. Ordered the part and rescheduled appointment and advised that part would be coming to our house. Great guy.

The Appliance Guy came to look at my washer. Found out what was wrong. Told me he would send it in to be approved. I was not told if/when I would be told if it was approved or when he would be back. Meanwhile 2 weeks without a washer for 3 people is not good.

Choice Home Warranty had a Plumber dispatched to my home in less than 24 hrs. The Plumber was efficient and his technique was completely effective. I am very satisfied and totally elated that I picked your company. I have spoken to a few of my co-workers about obtaining Choice Home Warranty for their homes.

Technician was very courteous and quickly took care of my claim’s issues. The garbage disposal needed only a relay reset and the leak was tightened. Excellent service. I would recommend New Age Plumbing as the preferred agent of choice for plumbing repairs in my area.

Kevin was very professional and knowledgeable. He came all the way from and never complained about the traffic. He told my husband that he would follow up with us tomorrow to ensure that it will continue to work without any more issues.

Had a real good experience with Don. Did a great job with fixing my toilets and had a real good personality and had a good experience with CHW. Give everything a 10. Enjoyed talking with the operators from CHW. THEY TALK WITH PROFESSIONAL AND SUPPORT.

I appreciate the salesperson working with me to come up with a price I could live with. I look forward to using your service and hope it will be as enjoyable as the purchasing of the Choice Warranty package.

I put in a claim for my furnace, you sent a person out and you denied my claim saying you didn’t cover valves. Without this valve the furnace won’t function. Now I owe the 65 dollar copay and full amount of repairs. When I asked to discontinue your service, your manager offered to pay 300 of the 517 dollar bill. Better than nothing but the whole situation was not pleasant. Hopefully better next time. (If there is a next time.)

All Pro Service sent a technician named JOSHUA. First of all he was very respectful and friendly. It did not take him long to repair my dryer. He was very detail to endure the problem was corrected. I would highly recommend All Pro Service.

Leak problem not resolved. Plumber told me I needed a new faucet with drain hardware attached. Also I needed to purchase shut-off valve for the sink. I would have to purchase the facet and shutoff hardware and pay someone to replace it. He said CHW would probably not cover for this to be done because there was a buildup on the pipe under the sink. So why am I paying for home warranty if there are loop-holes so the work will not be covered.

I had my garbage disposal was broken and started leaking water under kitchen sink so I went to Choice warranty website, submitted claim online and within 15mins I got a call to confirm that technician is scheduled to walk-in to my house in less than an hour from issue reported. At the end, they replaced my broken garbage disposal unit with a brand new one and I just had to pay copay amount from my choice home warranty policy. Awesome response!!

Fridge repairman was here 2 weeks ago and said he needs parts and will be back in 2, 3 days. Paid for the service call and have not heard from him since. No stars for them yet. A/C man was contacted on Sunday via computer, came by the next morning 15 minutes before he was scheduled for. Inspected the unit, replaced some parts, and was gone in about 30 minutes. Everything was great. 5 stars for them, plus.

The technician made sure the issue could be fixed and what equipment is needed to fix the problem. I’m glad they didn’t take all day to see what the issue was and try to find another issue and make unnecessary repairs. They were very helpful.

I am changing my original review after speaking with my sales person, Dionne **, again today. I originally called for a one-year warranty. After discussing it with her, she convinced me to go for three years, thereby saving money. I was confused when I received her confirmation email but understand it now and wish to rescind my previous review and let you know that I'm very much looking forward to doing business with this company and appreciate all the help I received from Dionne.

I called in for an electrical problem and they had an electrician at my house the next day. Great experience. The electrician was prompt, was unable to fix the problem and had to get further permission from Choice to proceed. They were very thorough before contacting Choice for further work.

I have had to use CHW several times so far, I am glad that I had signed up. Has saved me quite a bit of money so far. I would recommend that every homeowner sign for the warranties. Unless you have money to waste.

Very easy to talk to, gave lots of information, price, layouts were awesome. Very easy to understand and great service. Great information on everything covered, answered all questions ask. And no pressure to purchase at all. I enjoyed making a choice.

Garbage Disposal was making very loud noise. After inspection it was determined that it needed to be replaced. Approval was received and everything was done in less than 1 1/2 hr. The guys were great! This is first claim we have filed and are very pleased.

I am so impressed with Choice Home Warranty. I called using my contract for the first time. The young man on the phone found my contract number for me. He told me I would receive an email with the date/time of my service call. The next Morning I had an email telling me my appointment was today. Next day service. I couldn’t believe it.

Choice Home Warranty is really great for us. We felt you have done what you claim to. The repairman you sent was smart on what we needed. He was fast to find the problem and ordered the parts we needed. You gave the date and time he would he is to come. Your pay was the best we could ask for, Thank You. Michael and Olivia **

Sears service men was late for appt. but explained the problem. Cannot replace part needed to restore service. Due to the age of refrigerator. Choice to fund partially purchase of new refrigerator. I think they were quite fair with us.

Nathan was very good at his job. He explained things very well. He took into consideration my being a senior citizen. I’m counting on your company. It sounds like a good deal. I was with American Home Shield, they are not a good company to work with.

Very professional, courteous and efficient. Seem to know what to look for and how to fix. Very pleased with their service. I would be inclined to call them for other services that did not involve Choice Warranty but certainly hope they are the ones to answer warranty calls in the future.

I was extremely pleased with the person who took my call. They were very polite and explained the process so I could understand what to expect. I would recommend your company to all my friends and family. I have been a customer for several years and have always been pleased with your services. Thanks.

The circuit breaker pops when trying to turn on pump. Very prompt service as always, Oh also I did get claim help about the leaking pool filter that I reported at the same time. Thank you Choice Warranty for being valuable to our family!!!!

After researching home warranty companies and their policies, I decided to contact Choice Home Warranty and visit with them about their policies and prices. I found the representative to be very helpful, forthcoming, and professional. He answered my questions candidly and confidently. He worked with me to get the best deal for me available.

It has been about 3 months since my freezer stopped working. I called several times and was always transferred to someone else. The last time I called, I was put on hold at least 5 times. I have been without a freezer for about 3 month. I am still waiting on the money so I can get another one. I am only getting about half enough to buy a freezer. So I am not very pleased with your company.

I greatly appreciate CHOICE finding and sending a technician from 4 hours away (though it took them a while to find him). And I now understand why the heating company that 'came with the house' doesn't work with home warranty companies: the company is a crook - they only wanted to sell me a new heater. The Choice technician was able to repair the damaged coil in the heater and had the element in his truck (when I had been told that the company no longer made that brand of heater and parts were unavailable). You saved me a bundle of money and I appreciate you and the technician.

Did not have to wait for an associate. Within less than a half hour had my appointment. Very courteous person. Always get premium service. Have never had a problem with the people that have been given the contracts to repair the problem.

Our claim was denied even though we had HVAC maintenance. Choice Home Warranty denied our claim stating external caused the problem and they would not cover it. Our in home paid annual maintenance have never resulted in warnings that the system is being exposed to external acidic conditions that were causing damage. Each technician who has completed maintenance to our home unit never shared they saw any issues in fact the most recent maintenance done 3-9-21 showed no issue. We have asked Choice Home Warranty to please demonstrate where they external damage from the “external acids” has occurred.

Mike was so knowledgeable and friendly. He fixed our issue and even did some extra inspection! I would definitely recommend High View to my friends and family. Thanks Choice warranty for using a quality company. We will definitely use High View for all our plumbing needs.

The Choice Home Warranty representative did a terrific job of explaining the numerous benefits of the coverage along with the financial security the Choice Home Warranty provides. As a senior citizen on a fixed retirement income this policy can save me real dollars in maintaining my home.

Tech came on time and looks like fixed the issue. Will be using it this weekend. But only complaint was that he left without vacuuming the floor although the cleaner was right there. In future I would recommend that you ask the technician not to leave all the lint right there

The claim process was easy and handled very professionally. My appointment to look at the air conditioner unit was arranged quickly. The technician was on time, courteous, and very knowledgeable. He got the unit up and running in short order. Once it was running outside, he checked that it was cooling inside.

Quick response to service call. Thank you for dispatching service technician as fast as possible. That was the first time we had a claim with the company. I would certainly recommend the company in the future, and I will certainly renew the coverage with the company.

I’ve been a Choice Home Warranty subscriber for many years and I am so grateful for them. My dishwasher started making a terrible noise. Within 24hrs I got a response and a service company contacting me in regards for the repair. Choice agreed to pay the estimated fee. I really don't know why someone wouldn’t have choice home warranty

The electrician was so great! Professional, quick and completely fixed my issue. I would recommend this electrician to anyone. Thank you, CHW, for sending him over and for helping me. I appreciate it so much. The repair was completed and I am very happy with the service.

The repair company arranged an appointment within 48 hrs of calling in the claim. The repairman was friendly and knowledgeable and best of all had the parts to fix the problem on the first trip. Hats off to O'Meara Restorations Inc.

So far using the Choice Home warranty website has been a breeze. Everything is straightforward and responses are prompt. I would recommend this to other homeowners. The warranty covers a large range of products around your home and make you feel confident about owning and purchasing a home.

Water heater went out...after having to find my own tech/company got it replaced within 4 hours; now waiting for reimbursement from CHW...techs were great...service was terrific and work was done as I expected it to be..Great company..Whitmore Plumbing. Will use them again....

Technician came out concerning AC not cooling properly. Pictures was sent to CHW showing model and serial numbers and I received an e-mail of denial stating Freon was low 10 to 15% and there was a leak. This was not true. Email also stated unit was on the ground and corrosion was found. This also was not true. I feel I was very much unjustly done unfairly by CHW. I will not recommend CHW to any family or friends. I will cancel this warranty contract.

Kyubok was amazing! He got in, got to the business and was able to properly diagnose the issues. He was very knowledgeable and informative. Thank you Choice Home for making this experience a pleasant one. Looking forward to my dishwasher keypad arriving soon so I can begin to enjoy my dishwasher again.

The technician verified appointment by text and phone call. Nick is very courteous and honest. Good communication through the process, follows up with homeowner to review the home warranty company decision. I would highly recommend him for any microwave repairs.

It is simple to raise a warranty using Choice Warranty website portal. Choice Warranty quickly tries to make a appointment with participating technicians for repairs and in a day or two service request is initiated. Before making a claim I would suggest to read the warranty manual as what is covered or not covered and then raise a service request. Or call customer service and check if you can raise a claim. Overall I have used the Choice Warranty for plumbing issues and recently for my dishwasher which was giving a burning smell. As of now overall experience has been good so far with Choice Warranty.

Filed claim and talked to rep at Choice and received good service to have HVAC checked. HVAC contractor was set up for service fast. Filed claim on March 31st after we had our yearly service done by HVAC contractor on March 30th and an issue was found. Contractor coming out this Friday April 2nd to fix issue.

The technician was excellent! He was very personable and friendly. When he saw what was wrong (an extremely dirty filter), I was so embarrassed, but he made me feel so comfortable and he even repaired something that I hadn't reported! He was prompt and very efficient. He went above and beyond the call of duty when he leveled the dryer to help it work better. My wife and I were blessed by him!

Temporary fix of temperature until fan can be replaced. The fan is not operating and needs replacement so upper compartment not cooling. Technician did some adjustments as a temporary fix until the fan can be ordered. He said I would be called with new appointment as soon as the part arrived.

Happy with the service we received from Genie Tech. Agent was pleasant, appeared knowledgeable, and followed Covid procedures the entire time. Choice set up the appointment and covered our appointment. We appreciate it. We will continue being Choice customers at this point.

Every time we call they send repair people at next day and the very good and fast, we have Choice Home Warranty for 2 year now and every time we call for any problems in my house plumbing or electrical they will send good people to help you.

I was really impressed. An appointment was scheduled to fix my heat pump within 2 days. The technician was knowledgeable and came, fixed, and left within 45 minutes. He was courteous and very friendly and adhered to all the Covid protocols.

They did a great job and got it done quickly! They showed up when they said they would and gave me a heads up call when they were 20 minutes out. He wore a mask which I appreciated and figured out the problem quickly and got the job done! I would not hesitate to call them again.

My repairman from 5 Star Air was top notch. He worked quickly and efficiently and was very clean and polite. No need to clean up after him. He phoned ahead to tell me exactly and precisely when to expect him and was right on time.

Tech has been here. Returned before and worked on dryer previously, was familiar with disassembly, and found problem almost immediately. Found that part was in town and retrieved it within an hour and dryer was operational within an hour or so.

Friendly service most of the time and today's rep was very knowledgeable and competent, got my fridge water filtration claim done in minutes. Happy with service, vendors are usually very good. Excellent service call rates. Call volume is NOT HANDLED WELL. Most of time very long hold times and people like me don't like having to put our claims in online.

I spoke with the gentleman that came to repair my roof and he is going to give me estimates for replacing. As this roof is in need of replacement at this point. Chet was the gentleman's name and he was very kind to explain everything to me.

Our dryer required service and was assigned a service company that could not meet with us for several days. I suggested FamilyLLC, a local service company we’ve used in the past as an option and they were able to resolve our dryer issue within two days. FamilyLLC is a capable, reliable company that delivers the service they’re hired to do.

I was comparing this one to another one and Choice called me and the agent explained everything and also gave me a discount on the policy. What a relief it was to get a great policy and a discount! Thanks Choice Home Warranty.

Awesome service and response time. I received calls about appointment when they were on the way. Nice young man worked on it but had to order a parts. Hate to bother techs but when it’s needed. I always recommend CHW.

The contact person was very knowledgeable and helpful. I am very happy with the results so far. The contractor contacted me and I am very pleased with him so far and I would really appreciate everything that you guys are doing for me. Thank you very much.

I’m disappointed with Choice Home Warranty repair representative are not accommodating to clients. You can trace the repair system of this one appliance that has caused my problem with CHW. It’s not fixed after numerous claims for this appliance. I have not been satisfied with representative reasoning why after all the claims for same thing unit has not been replaced.

The agent that set everything up for home was excellent. He was really knowledgeable and very professional. He understood what I wanted and explained everything to me so that I would know what I was getting. I really appreciate all the hard work and the time he put in getting me the coverages and getting me the best deal possible. I feel so much more comfortable knowing that I have this coverage on my house and when my husband is gone because of work I know there will be someone to help. I appreciate how easy it was for me to get this started. Thank you.

My outside unit blade broke off causing the hood of the unit to crack. The tech sent in a claim to have the whole unit replaced because they no longer make the hood for my ac unit. Choice denied the claim immediately after it was sent. When I purchased the warranty I paid in full for 3 years and I asked the rep if my ac broke down would the warranty cover the unit to be fixed or be replaced. He told me yes. If he had said no I would have went with a different company. I was told if it can't be fixed it would be replaced. That was a LIE. I need my ac unit. I live in Texas. Now Choice is playing phone tag with me and has given me a number to call with a ext. Every time I call I'm told a floor supervisor will call me back. It has been 2 days. I do not recommend Choice at all. I'm going to switch to First American warranty instead. They cover ac units and I'm going to have all my friends switch to them too. DO NOT pick Choice as your warranty company.

Francis was very helpful in getting the best policy for my budget. After going over my policy, I realized metal roofs aren't covered so I called back and they were very helpful in removing the optional limited roof warranty. Thanks! I will recommend your company to family and friends!

Paradise Repair came to fix my dryer which was not heating. He found nothing wrong except dryer lint, which he cleaned out. A few days later it didn't heat again, I called Paradise, she set an order to have him come back, but on its own it has started again, keep your fingers crossed.

The technician who arrived has been at my house before. He is absolutely awesome. He’s prompt, he’s precise, and polite. He is super efficient in diagnosing the problem and making the repair. I hope he comes every time I have a need. I’m sorry I don’t recall his name but I really appreciate his work. Kim

I emailed a request for a repair of our air conditioner. It's our first claim. I received an email confirming the repairperson who will arrive tomorrow. That is exceptional service. I will explain experience after the repairman arrives and completes his assessment/or repair. Thanks Choice Home Warranty for your help.

AC tech was very good. He thought the AC compressor was making too much noise and so did his supervisor. He suggested installing a AC compressor muffler. Choice said since the AC was functioning, this is not a repair that they covered. My neighbors certainly aren't going to be happy about this choice. They complain about the noise the compressor makes. Very disappointing.

People, people are what makes the difference between failure and success. Taking time to be fully transparent with answering questions in a friendly, professional and open dialog is what Zac provided. We always hope that we don’t have to use any insurance policy however, given the coverage and the cost, I am please to select Choice Home Warranty to support me in a time of need.

I had two very noisy bathroom exhaust fans. The process to get a technician was painless; I didn't have to do a thing. The company that Choice chose was very professional. I appreciate that Choice contacted the company for me, then the company called to set up the appointment. The technician was very courteous and knowledgeable.

We are very pleased with the service we have received from Choice Home Warranty. The response was quick, and a new water heater is being installed today. Would highly recommend both the technician and Choice to others. The entire process only took 1 week, including time for parts to be ordered.

Summer Breeze had to postpone the repair by one work day. I was contacted by the warranty company. The Technician arrived within the specified arrival time the following workday. The technician was courteous and explained the repair and made short work of the job. Great Job! I would recommend Summer Breeze for Air Condition repairs.

Jordan was great - I had a lot of questions and he answered them all right away. He seemed to have a great deal of knowledge and didn't have to refer to anyone or anything else to give me the answers I was looking for.

The technician arrived in a timely manner, keeping me updated as to his arrival ETA. Very knowledgeable, and quickly resolved the issues at hand. Turned off the power and checked all the options in question.. We were very pleased with the service we received.

Alex from Hondo Plumbing was great and professional. Explained the failure and what to watch for in the future. Alex Was on time and wore a mask to protect from COVID. I would highly recommend Hondo plumbing to all my friends and family.

The CHW dispute agent for this claim lied to me when she told me that my claim was not covered. She said the repair technician told her that the damaged part was due to "abnormal wear and tear." I told her that the repair technician told me it was due to "normal wear and tear." So...someone is lying, and I say it is Ms. Cassandra **, your agent. That is indefensible behavior.

Sales person was helpful and informative. He took the time to explain all of my options and was willing to work with me on plans that are best for my situation. I look forward to enjoying the benefits of a home warranty.

I had several problem but based on my past ONE experience I was never sure that Choice will be helpful. I still took a chance But contradictory to my expectation the lady agent (not sure of her name but sound like Dario) who received my call was most helpful in solving my problems. If Choice have few more agents like that its busses will increased many fold because of satisfied clients.

Disappointed that you cannot provide a service provider in my area. I started the reimbursement process today and I truly hope this goes smoothly, especially since anyone I call doesn’t participate with your program. The provider that came a year ago to check my dryer had trouble contacting you in your required manner.

Home Warranty insurance is a Great company to work with, it's truly a peace of mind to be with this sincere company. Once we call they respond right away, they are very punctual kind and professional. I honestly refer this company to everyone because they do a wonderful job. Thanks for everything.

My original appointment was for Thursday but I could not make it and changed to Friday. They tried to cone on Thursday. No one came on Friday although I called them and told them of the mix up. Got on the schedule for Tuesday with a call on Monday morning but got called Monday at 4:23 Pm and voicemail said to confirm by 5 or my appointment would be cancelled. Didn’t get message until 5:30. Made numerous calls and finally got a hold of Victoria who confirmed they would come as scheduled. Technician showed up on time and ordered the part. Said he would send confirmation of shipping as part was being shipped directly to me but never got anything.

The technician that was sent to repair my faucet was knowledgeable and knew exactly what the problem was and repaired it in no time at all. He said that if there was any problems with the repair to call him immediately.

Shawn was the representative who contacted me. He was very informative in comparing what I had with AHS & what I could have with Choice. He was able to give me a very competitive rate, which was very much appreciated. I started with AHS (American Home Shield) in 1999...& paid $20 a service call compared to today's $75. Shawn made it easy to walk away from AHS & take on a 3.5 yr policy with Choice. Thank you for your help in making the transition smooth & moderately painless on my pocket book. :) Many Blessings, Ida.

This warranty is awesome. They answered the phone fast. I got a technician that came out and fix my a/c the same day. Great service. I appreciate the professionalism of the CSR and the technician. I will likely recommend Choice Home Warranty to all of my friends and family.

Disappointed that we were offered $667.00 as a replacement for our microwave/oven combo. Parts are not available for this model. Retail over $1900.00 to get a new one. Not looking for replacement value but feel $667.00 was a low ball value. Fine print gets you every time. I know what to look for next time in a home warranty contract.

Choice Home Warranty has quick and easy online claim service when you have an issue. Their turnaround response time is usually within a couple of hours of submitting your requests. I'm glad I chose Choice as my home warranty company.

Was having trouble with furnace vibrating the floors. Technician was able to find the problem quickly and solve the problem. He called before coming and was right on time. Highly recommend even though he appeared to be 16 even with a mask on.

Very satisfied that you kept working on finding someone to come to my house to fix my heating problems. Even though it was a long time to go without heating, you persevered until you found someone. JS Refrigeration was very timely and came at the appointed time. My heat is now working, even though there are some issues that need to be addressed and have not been authorized by Choice at this time. Thanks for working until you found someone and not giving up.

This is one of the worst experiences I had to go through. Denied my claims, in which I will appeal and find a better Home Warranty company. I thought Choice Warranty was one of the better companies out there. I left American Home Shield to come over to this. Very disappointed.

This gentleman was top notch. He let me know what he was doing and answered all my questions and concerns. I would definitely want him in my home to repair items. Unfortunately I have issues with Choice now once again. I want someone to call me.

It is great when you can leave a good review these days. With most customer support organizations being so understaffed and under paid they can't keep good people. It's refreshing to encounter a support person who knows what they're doing and cares about the customer.

Great Technician, very thoughtful and polite, professional and courteous and very knowledgeable, am unhappy with my Choice Home Warranty ultimate package, seems nothing is covered, Multiple Let Downs, but the Technician was Awesome! Seems like I do not have coverage at all! Unhappy Adam

I called and was placed on call back, no one returned my call. However I registered my complaint online on Sun. By Mon had appt with Legacy Ser Co. Brian came on Tues and all fixed. I did not have a pleasant feedback from your phone rep. I called once before and rep hung up on me. Carol W.

Service was great. Very easy dealing with Choice to set up an appointment. I would recommend choice because of their professional service and honesty. Refrigerator was making a loud noise and the technician was able to fix it rt there and then. Technician was on time and was very professional.

Larry was very friendly and respectful. He went straight into the problem and ordered the part and replaced it. He also explained to me what the problem was. All around nice to have a service call answer quickly and professional.

The associate was very friendly and willing to assist my request with urgency. I got a follow-up call a few minutes later with appointment time and technician's phone number. I'm glad to be a member of the Choice Warranty family.

Quick and seamless, timely, knowledgeable, unobtrusive.. Respecting as wore mask entire time. Clean and neat in appearance. Next day service. Only took about an hour. Only suggestion offered is to encourage the tech/vendor to add ability to take credit cards on site...

Called to file claim for leaking shower. Appointments was made and plumber respite next day by 11AM. Extremely polite with my wife. He did his invention and determined was the 2nd floor tub water spout had a small hole in the side. Was wil9ro change it out without a stock item that would not have match. Suggested I call Delta. They have lifetime warranty. So I did and they are shipping me new head, spout and cartridges for the diverted. NO COST. Also when the parts arrive they will come back and install them.

The process of filing a claim and promptly being paired with a qualified service provider was efficient and seamless. It was very comforting during this time of our washer's malfunction, to have the system work as intended. We'll done CHW.

In general Choice does a great job with getting the customer scheduled with a technician for the issue pretty quickly and becomes at the mercy with the technician and their company on the quality and quickness of work. I believe Choice should seek feedback from every experience and gauge whether to continue to utilize a particular company based on the feedback history from their customers. If this would be put in place then Choice can start to weed out the scammers and bad horrible companies to ensure their customers spend less time dealing with horrible companies and technicians.

We have used Choice Home Warranty for three years and plan to continue with this company. Yesterday, We contacted them on their web page because our gas hot water heater was not working. Three hours later our water was hot again. We even purchased this service for my sister as a house warming gift.

I really don't mean to complain but, I answered and paid for your home warranty plan to an email from you stating that the service call fee was going to be $75 and when I printed up my contract page it states the service call will be $85, what the heck, over???

I have heard many good reviews from friends about Choice Home Warranty so decided to go for this one. I compared it with other home warranty companies in terms of pricing and services offered, it is the best option I have come across. Happy with the decision made.

Robert did a great job of fixing my refrigerator. He systematically worked through the problem. I would strongly recommend him and I will certainly request him if I have to make another service call. He is also a new dad so please congratulate him on the arrival of his child!!!

Francis was great! Very informative and gave me an offer better than any other warranty company out there and so far it seems to cover more and have more available providers than my previous company, I highly recommended to friends and family looking to get a better deal or purchase a new home.

It can only go up from here, I had a question about the deductible amount. I am still waiting for someone to answer my questions. There was a promotional cost and the normal cost for new signees. I was put on hold and transferred to three different sections in the company.

Called Choice and a repairman came out in 2 days. A part was ordered and installed about 4 days later. It is working fine. Mr. ** was courteous and made it a pleasure during the whole process. I am so glad I took out a policy with them.

I have used Choice Home Warranty 2020 for and was very pleased. I am currently with Total protect and I wanted a monthly plan. The sales person wanted me to pay a one time yearly plan or a three-year plan broke up into four payments. I don’t have that kind of money right now. I need a monthly plan. There was too much pressure to buy the three-year plan. So I hung up the phone. I was very disappointed because I would like to use Choice as opposed to Total protect where I am currently.

It truly is a very program, a little slow in finding techs in my area but always come through I've been with them for 6 years now and have been very pleased. I just renewed for another three years, I am told they just got better so I am looking forward with the hope I don't have to use it.

Service I called and told them I needed somebody to come out and look at my septic tank. Well no one has came yet. They send me an email telling me that I can find someone to look at it and they reimburse me. That was unacceptable for me. Still have not heard anything from them yet I pay my bill on time each month which is $57. This is unacceptable And if you are reading this can you please help me. This doesn’t make any sense. Bad service.

Submitted a claim for a service request 12/4/20. Local service contractor responded within a week, said it needed a new motor. 4 months later still no motor. Called contractor, they said no authorization. Called CHW and they said they thought it was done. Called both multiple times. Still no repair. No follow up from CHW. Asked for a new claim, and CHW said as a “courtesy “ they wouldn’t charge me for a second call out. Such poor customer service.

The repairman repaired the cook stove and checked all other components of the stove. We were very satisfied and would use this company again. This is the first time we used our insurance and we have had the insurance for over a half a year.

Like all home warranty companies, between a ton of emails and calls and then a too-long phone conversation, they are pushy and definitely do the hard sell, but very friendly while doing it. I don't know yet if it is a good product but the buying experience was annoying. Also my account rep, Malcolm, was going to email me with details and his contact information but has not done so. That part feels a little sketchy. If I don't get a confirmation email soon, I will find a way to cancel.

Below Zero ac repair. Came to my house at the appointed time. Diagnosed the problem and had it fixed within 45 minutes. It was a capacitor. I am glad I had Choice. I saved me over 100.00 dollars. Highly recommend this service and Below Zero.

Work was done and seemingly my dishwasher is fixed. But inasmuch, with technology being very present, it would have been nice to be informed about the timing. I do not think you have to wait and not sure if the technician will show up. Only time will tell if a good job was done.

The service was excellent; however, I wasn't expecting to pay extra for to drain the water of the A/C unit. According to the technician this part is not cover. We were told all services would be covered. We are reconsidering if this warranty is worth having or if we should cancel it.

Good job. A bit too stiff. I asked him to program my cars to the repaired opener. Nope, my boss told me not to. I downloaded the page to program and in 2 minutes linked up and done. Too stiff. Kinda weird, but repaired.

Sunday the tech came by on time and checked the ice maker, needed part to repair departed. Returned Monday. Removed and rewired and replaced ice maker, no issue, needs 24 hours to see if operates correct. Tech was clean and worked well. Thank you.

Todd was very niece and knowledgeable. We did emails at first which was awesome for my schedule. Would suggest him to my family and friends. HIS manager has to sign off on my paperwork. I am waiting for that.

The items that are in need of repair are the washing machine, microwave and refrigerator. The repairman came within a few days and assessed the problem and submitted his findings to Choice Home Warranty. He informed me that they will determine whether they will repair the items or whether they will replace items.

So far we’ve had not but positive from the company itself. We have had to wait sometimes a week for a repairman to come out, and then for that said repairman to take another week or 2 to write a claim (Larry’s Appliance repair, Wichita Ks). I do wish that the repairman could repair something the same day, and not have to come back.

Bruce my agent that I spoke to was amazing and really gave me a great pitch. Super excited to work with Choice! I was very displeased with my previous warranty company and I have heard amazing things about choice warranty.

I called and very quickly I had an e-mail with a date and time the technician would be here. I was disappointed with my previous home warranted company which I cancelled to get Choice of. I was pleased to see the quick response.

I am satisfied thus far, waiting to see caliber of company and tech that's comes to repair. I like the ease of setting up an appointment online rather than calling and holding forever. And so far we have had pretty decent techs come out (not all of them.)

Seth ** was very Helpful with helping us find the right policy plan for our home and explained every detail to us and sent the information to us properly and my wife and I would like to thank him for helping a veteran and senior. God Bless

I worked with Jason who was very nice and knowledgeable and answered all my questions. I would definitely recommend this place to everyone. My experience was seamless and I believe that I made the right decision to go with Choice warranty.

The plumber came at 11am almost outside of the promise time (7-11). He is good. It did not take him that long to fix the commode. Water was not staying. He just changed the plunger. The $85 fee is getting to be too high for me. I am disabled on fix income.

I was treated very respectfully. I do wish that I could have made payments regarding the full amount of the policy. The policy fulfills most of what I needed. It would be nice if storm doors could have been added. Have a wonderful day.

Everyone that I have talk to have been very friendly and helpful. So far everyone that has come to do repairs have done the jobs very well, they are friendly, polite service techs. I would recommend Choice warranty to friends and family.

I called in with a list of questions about the Home Warranty and the coverage and costs.. The agent was very helpful.. taking his time to answer and explain all my questions and concerns. If you have any concerns.. call for help

Jarod was very accommodating and knowledgeable. What else could there really be except he is a good salesman and supervisor. I will certainly recommend him to my friends and neighbors! As I told Jarod, your company should give George Foreman a raise, as he is the one who really got me interested in your company!

Scheduling the appointment took over a week with the first appointment being cancelled. The tech that showed up was knowledgeable and did a workaround to keep my A/C on, but then the parts have to be ordered and more cost to get everything fixed. It was my understanding that the warranty covered all repairs and parts. My part was $35 co-pay. Not sure how much more I would have paid if I didn't have CHOICE, but not what I expected at all.

Scheduling of an appointment to have my electric dryer diagnosed and repaired was quick and efficient! Scheduled it on a Saturday and technician repaired it on Monday. Very pleased with the service, attention to detail and follow-up. Would definitely recommend!!

Simon, helped me with my purchase. He made sure that I received the Warranty for the best price available to me. As a widow, I really appreciated his help in making sure that I had the best coverage for the best price.

Reviewed other plans and found this to be superior. Purchased the 6 year plan for the price of 5 years with a lower deductible. Lisa was polite and knowledgeable and provided excellent customer service. Rate my experience a 5. Thanks.

Choice Warranty hardly ever locates me service contractors. They tell me I can find my own and they will reimburse me!! Really. This is not the reason for having their service to begin with. I live in a rural area in a small town. Beware if you do, work goes left unscheduled 90% of the time on what is needed repaired for us.

I have had this Warranty service since July 2020 and have used them 4x. I live in a condo since 2006 and we all know with time things break down. The times I reached out to them they have dispatched excellent technicians that provided excellent service and explained everything they were doing. I even purchased a yearly maintenance plan for my HVAC system. However, with my water heater I was informed that I could pick my own company due to at the time they were unable to find someone due to the height of the Pandemic. I did choose my own and they did not approve my claim for the replacement of my water heater due to the technician not communicating with Choice Warranty before the replacement. I was new at this at the time and it was not fully explained to me. So far this is the only issue I have had with this company. I would highly recommend this company to anyone.

Technician was great! We were quite surprised that Home Warranty does not complete the buying and installation of our microwave, that the technician said had to be replaced. From our discussions with your sales representative when we signed up for the program our understanding was that Home Warranty would make this so easy for us, concerning our home appliances. Now we have to go to a retail store and buy another microwave, and have it installed at our expense. Very disappointing, and we feel we were misled by Home Warranty. All Home Warranty provided was a payment of less than 1/3 of the value of our microwave. Again, very disappointing and not what we were led to believe by the Choice Warranty sales representative.

The tech did a great job. He was nice, professional and timely. He also followed safe distancing, and corona safety standards. He left with his expert opinion. I hope all of you tech were as professional ad he was. Thanks so much for everything.

Gary helped me enroll in Choice Home Warranty and took the time to listen to my concerns. He then did everything in his capacity to give me one of the best packages they have especially after I had a horrible experience with another home warranty company. So far, I am very pleased with the service and the application. Now I know why CHW is rated #1 for 2021. Thanks, Gary P.!

Awesome technician! Was very helpful and explained what was wrong with it. Also ordered a thermostat for the unit. Will come back to replace the thermostat. Technician had to go in the attic to check the unit. Technician showed me how to operate the present thermostat.

I was comparing top three companies in the USA for a warranty package for two homes. Choice outshined them all with with superior customer service and I was connected to a live person on the first call that was able to answer my questions and quoted me the packages on the spot. After offering me the best package for the price it was easy to choose them. I'm looking forward to see how they perform if something happens with any of the covered items in the future.

Israel did a great job, arrived on time, was very courteous and knowledgeable about what what possibly wrong with my garage door opener. He realized the problem right away and fixed it with a quickness. Very glad to work with him and will recommend your home warranty product to friends and family.

I have used other home warranty providers in the past but chose Choice Home Warranty based on the review I read from ConsumerAffairs. I have to say after several claims: garbage disposal replacement, leaking shower/outside faucet, dishwasher/garbage disposal no power - the results: Claim 1 - replaced garbage disposal ok (but they may have damaged electrical?, Claim2 = denied, claimed pre-existing which it wasn't and don't do anything outside the house, Claim 3 - denied - sent inexperienced apprentice (without a voltmeter) who couldn't fix the problem and reported that we must have altered the wiring in the circuit (really? haven't touched electrical in home in 10yrs).

The service technician was going to charge me more but I called Choice and they were able to solve the issue. I recommend reading what’s covered in the contract to help understand everything! I highly recommend using Choice for a home warranty!!! I hope others read this and have a good experience as I did!

Fast and efficient both Choice Home Warranty and the company and the technician. On time and rapid response. Called on Friday and they came to repair the leak on Monday. He identified the cause and repaired the leak right away.

The agent that called after my internet post was very cordial and answered every question without hesitation so I knew he knew what he was talking about. He looked for us and allowed us to take advantage of any discounts. The price was lower than anybody else we looked at and we compared other offers item by item and nothing came close to Choice. So the retirees, living on a limited budget, thanks you for making things easier for us in this hectic world.