Choice Home Warranty Reviews

Great opportunity to support people as they age because they are not going to have the extra cash around to buy new every time Appliances. Great customer service. Called me back promptly. I can also add rental property when I’m ready. I can cancel at anytime.

OK, this is the second time that I have had Choice Home Warranty (CHW). Since December 2017 they relentlessly called and badgered to get me to sign up with them. Well I finally did. Now my hot water heater breaks, two days after I renewed my contract. Only to find out that after the technician was there CHW said that it was not covered. Really, I just paid you $1050.00 for coverage, after you badgered me and told me that everything was covered no matter what. If you're going to use the "TIMESHARE" tactics in trying to sell your product and not back it up then you will hear from other people. Now this was not a simple toaster oven or blender. It was a hot water heater. A permanent fixture to the house. Even though they covered $400.00 to the hot water heater they should have covered it all due to the selling practices that all their employees practice.

A REVIEW HELPS BUT WITH CHOICE HOME WARRANTY WE NEED TO ACT. PLEASE PLEASE take a minute to read and make a difference. We need to do something 843 Negative Reviews. I just became 844 same story denied claim, all of the excuses in the book not to accept the claim. I see the pattern. Mine was like this and reading the other reviews it goes like this 1 - They contract with small contractors. All they need is to have a Business Bond Insurance and a license for AC, PLUMBING, ELECTRICAL, etc etc. It's like a UBER. THEY SEND YOUR REPAIR OUT AND WHOEVER GRABS the work order is who they assign to you, a company that you have never heard of. They send you a e-mail telling you how to contact the assigned company, in most cases the appointment never the same day (2-3 day good luck on that AC not working or what ever urgency matter stopped working issue you have ).

Claim for broken HVAC. Took five (5) days for work to be completed, but only three (3) days were extremely hot. Original appointment scheduled by CHOICE was for the next Saturday, and it was luck that I called contractor as they were not open on weekends. Rescheduled appointment and they were prompt on first visit but communication with me could have been better. Various parts required replacing, and the contractor was delayed by CHOICE having to approve the acquisition of parts. In summary CHOICE gets the three (3) star rating, but the contractor gets a four (4) stars!!!

Airmatics LLC was the repair company. They worked with me on scheduling and got it done earlier than they planned. They called to let me know when they were on the way. The repairman was friendly and professional. He found and completed the work in about 2 1/2 hours.

When I contacted Choice originally and had the Garbage disposal removed the contractor did not do things properly, which caused leakage and the garbage disposal went out. Then when I called and waited from 11-3:00 pm, the contractor never called to express that they'd be late. I called them at 3:08 and then their dispatcher had informed me. Then later she changed her story and claimed that she called at 8 am and left a message. I screenshotted my missed calls and voicemails, which there was nothing from them. They never showed up! So now I have wasted time, money and now have water damage. What is your solution for this problem?! Your contracted people have made things worse with my kitchen.

The tech that came out was very knowledgeable and friendly. Was able to figure out the issue and fix it fairly quickly. He also recommended some ways to maintain our dryer that can help prevent issues in the future. I was pleased overall with the service.

I have had your coverage the past 3 years and have had only 3 incidents that I had to call Choice. Each time I was pleased with service, repair and timeline. I have just renewed my contract for an additional 3 years.

Technician was on time and very thorough checking out the dishwasher. He determined the problem and said he would be in touch when the parts came in. He was able to get the part that afternoon and within an hour he was back. In hours time he had it fixed. He was an A+ technician.

I would recommend CHW to anyone looking for a reliable home warranty. I had to use them over a couple of times the past year and they were responsive and timely in processing the claim/dispatching the technicians. Thank You CHW, please keep up the good work you’ve been doing.

Everything with this company is such a hassle and it takes so much time for them to respond. It’s worse than fighting for health insurance coverage if you’ve ever had to fight a denied medical claim. It seems to be some kind of corporate strategy to make it so painful you just go away.

Very quick to get someone out to look at our pool, and even quicker to approve the repairs. Very happy With the overall experience, will continue to use this company for our home warranty. Very satisfied with this company. Wouldn’t go anywhere else.

Your rep was extremely helpful. He also help with additional promotions you had going. If your services are up to what I have been told I will be very pleased. I hope you have more service people than our previous warranty company.

The visit was a waste of time for me. The technician got the model number of the stove and said the board needed to be replaced and he would be back in 5 to 7 days. Why couldn't the model number be put in on the original report? With the problem that I am having it don't appear to be unusual so he should have had the part. Now I have to take off again.

Kitchen sink had a stoppage and water was not draining from the sink or the dishwasher. Went online to CHW website and open a claim. Within an hour I received a new case and the name of the company assigned. Called the company next day and they show up the same day to take care of the problem.

Would not release out of lock position so dishwasher could be turned on to use. Tech knew exactly what was the problem and put his magic fingers to the task of fixing it. It's great to have a knowledgeable tech and a warranty that I can depend on. I appreciate your choice of repair companies, as a senior citizen, having a "choice" puts me at ease in these situations.

I had my first service request thru Choice. I cannot believe how efficient everything was handled. In less than 24 hrs my problem was fixed. From the request thru Choice and the service completed I am very pleased. I was skeptical when I first decided to acquire a home warranty but I think I made the right "Choice".

The technician arrived before scheduled time, was courteous and diligent. He diagnosed the problem, worked at repairing the unit, determined that the motor needed replacing and then repaired that. I am very impressed with Choice Home Warranty BCA Climate Control.

I think the explanation and helpfulness of Mr. ** was nice. He explained everything I needed to know and put only a little pressure on me by offering different ideas. I don't have any other words to express my delight in the way I was treated.

Choice Home Warranty website Says First Month Free! Incorrect. You do not get a Month free until the end of 12 Months. Customer Rep and Website both say Coverage will start immediately if Information of Current Home Warranty Provided! Incorrect. When submitting Claim Choice Home Warranty would not cover claim because it had not been 30 days Even though proof of current Home warranty was provided. Choice Home Warranty says they will reply within 24 hours unless it is a Emergency! Incorrect! A emergency was in effect and because they did not respond or even call back the resident homeowner to tell them they would not be sending anyone else out further damage was caused.

My home warranty was up for renewal and I was deciding between renewing with the old company or making the switch to Choice. After a phone call with Matthew ** and a few days thinking, I decided to switch to Choice. Matthew was extremely helpful and knowledgeable. He was able to work with me to get the coverage I wanted at the right price. He was extremely pleasant and easy to work with. Hopefully the quality of service Matthew provided continues throughout the entire company.

In the past 8 months I have submitted two claims, both of which were approved and settled within just a matter of a few days. The local technicians for both issues were great and fixed the issue without any problems. Making claims online is quick, easy, and convenient.

I reported problem on 4/23/18. Choice assigned a repair firm an hour and one half from my house. I cleaned out the space under my sink and packed everything in boxes. The appointment was changed 3 times. I sat here for 3 days from 11 o' clock until 3. No call, no show! Finally, I called the co. She promised they would be here, but it would be late. They finally came at 6:30 pm. and left at 7:15 pm. They were nice and did a good job. The delays from Friday to Tuesday wore me out and I was losing confidence and patience.

In score arrived, inspected, replaced. All in short order and with polite professionalism. It's unfortunate we got off to a rocky start. We were expecting him the day prior between the hours of 3-8 p.m. When no one showed up, I called twice and left voice mails Like many people today, the gentleman assumed I was calling from a cell phone and was therefore unable to text a reply. I was calling from a landline. He showed the next day with profuse apologies. All's well that ends well, but I hope the next time I must call Choice Warranty that the process will start off much better. It's never a good experience to be vulnerable for a five hour period, only to have the technician fail to show or communicate.

I have been with CHW for roughly 18 months. In this time I have made two claims. On the first claim, after diagnosis by a tech (and paying service charge), CHW notified me that the system was not covered by them. They gave me a free service call after that issue. 2nd claim, tech was assigned promptly. Didn't show up on his window, rescheduled for another day, then no-call-no-showed for that appointment. Asked CHW to reassign the claim, which they did (to the same tech as the first time). I then asked them to reassign it again, which they did (to the same tech as the first time). I went ahead and scheduled again with the tech. You probably guessed it, no-call-no-show. I called the tech the next day to ask where he was and what happened and this gentleman responded with "you know what, ** you buddy! You're a whiny **.". Relayed that to CHW, they offered me $320 to fix the garbage disposal myself... Cool.

I got no less than 6 phone calls in the day after I searched your website for a quote. I don't appreciate being badgered after a simple web search. It turned out to be a good thing, though. When I finally did answer the calls, I got a better deal than I would have by signing up on-line.

Not satisfied as the work is still not done. Contractor wasn’t following note to call tenant but kept calling me & sending me overpriced quotes without the input of Choice Warranty. Status not clear & work not done yet. Second time sent a survey. First time I was sent a schedule to expect a plumber on Sunday & no one showed up. Contractor called saying they don’t work on Sundays & couldn’t explain why a wrong schedule was sent. A better coordination between Choice Warranty & Contractors needed. Still waiting on resolution to this order.

The bottom Element of my hot water was leaking and I had Michael Plumbing to repair it. I found that working with Choice Home Warranty was a very pleasant experience and would suggest for anyone too use Choice Home Warranty. I've never had to use Home warranty before and was scared of it at first but the response that I received was a good one.

The representative was well informed in product knowledge and delivered it in a professional and effective manner. He was courteous, friendly and answered all of my questions (many). The product itself is well thought out and covers everything a homeowner would need.

Jimmy ** was very helpful and informational helping me find the right plan specific to me. I still would like the names.of contractors used in our area and testimonials from people in our area about your service please. This information is imperative to my husband and myself for us to continue our contract. Again, I was pleased with the customer service even though they were a little pushy. I understand that’s their job. Please get information back to me ASAP.

Choice has offered a settlement on my oven for 340 dollars. I have looked at GE range models and the lowest on was 964.00 an exact match is 1613.00. The absurdity of this offer would be laughable if it weren't so pathetic. I am so disappointed and frustrated I don't know where to turn. I am going to send this info to BBB, MD States Attorney, social media and any news outlet that will listen.

I went online to look at home warranty companies. Unfortunately in order to get a quote you have to put your phone number in. I was just shopping around as my current plan expires in September and I wanted to see if there was something better. Within a minute or two I received a call from this company and I explained that I was simply shopping around and was not interested in making any commitment at this time. I asked that my number be removed and was assured it was. In the past four hours, I have received at least 6 calls from this company, one from a different number. This is pure harassment at this point. I guess they are hard up for business. I would not use this business based on their harassing tactics. As I am typing this, my phone is ringing with yet another call from this company. I guess they don't understand.

First time making a claim under policy# **. Called and was referred to using the CHW site to make a claim - positive to me rather than waiting on phone. Made claim and promptly received email acknowledging and that CHW was seeking a technician to address the problem. Subsequently received another email that CHW potential technicians had not responded and that I could use my own Service Provider. When I pressed the link to see how that would work it sure looked like I had made the election to find my own technician; confirmed by receipt of CHW email that CHW would now stop looking for a tech. Additionally the phone #s in the email and that in "Claim Reimbursement Process" form for getting approval were different. This "force" to find my own technician was why 4 stars rather than 5. Should have been my election - not mandatory just by clicking the link.

My experience filing a claim and getting the repair completed went very smoothly. I was notified within 24 hours and had an appointment to get my appliance repaired the next day. The repairman was on time and completed the job in a timely manner.

Except lower premium for three years, I have not see any benefit with this warranty company. They have network of bunch of low caliber, unreliable contractors. They do not cover any part which is rusted, which I think is a bit strange. All parts rust with age. Look at fine print before you sign-up with this company. I would not recommend this company.

New warranty. This is my 4th house under warranty. I call Maurice ** when I need a new contract. Having his direct number makes it easy and personal. Have used the warranty a few times and have had very little problems which I can usually resolve with the resolution dept. Thanks for your service.

One of our garage door springs broke and is listed as covered with our plan. First, my wife had to go through arguing with the first person called when making the claim. Finally, after speaking with his supervisor, we got the claim established. Next, the repairman scheduled to make the repair the next day backed out. We were forced to wait two additional days before the next repair slot was available with a different company. This shouldn’t have happened. Once the 2nd repair guy was at the house, all went well and we’re happy with the work.

The technician was the best that you can find today. Took all the time and made my dryer like new. Choice Home Warranty has good team of companies to handle all problems. Overall, it is a gives peace of mind and you know you can count on them. Excellent service. I will recommend them highly.

The representative I spoke to today was very professional and helpful. He answered all of my questions and assured me I wasn't making a mistake by taking this warranty out. I thought about it several times, but after talking to him I felt confident in what I was doing. He had a very pleasing personality and I enjoyed talking to him. He also gives great customer service.

Needed a fan worked on, actually, needed to be replaced. The service man did a good, clean job. Was fast and accurate. He is a great person to have as a service man for the job. CHW recommended a good place and gave fast service for my claim.

Although I was approved for reimbursement of $110 I had to pay $280 plus a $45 copay. The original contractor sent to repair did not even try to fix it but reported he did and the repair would be take something that was not covered. I reported this to Choice Home Warranty customer service and was told they stood by the contractor they sent out. But if I called another company and showed it was taken care of as I originally reported (submitted a detailed receipt) that I would be reimbursed. I paid $280 and was approved for a reimbursement of $110. It was not my fault the contractor sent out by choice warranty did not complete the job they were supposed to do and if choice warranty paid them that is on them because I called and told them it was not done.

I truly appreciate the Dixon company for being knowledgeable and very timely in arriving. They cleaned up after themselves and fixed the issue. I moved here in November and immediately changed my warranty from you to here so it has been a peace of mind knowing you're there if needed. Thank you and I would highly recommend this warranty to anyone.

Mr. ** assisted me as I assisted my elderly mother with specific questions about coverage. He did this through multiple phone calls as I needed to communicate back and forth with my mother. We look forward to this singular service that we hope will uncomplicate situations that may arise in the home of an aging parent.

As a new home owner I was told that after I make my purchase and move in I could call CHW and they will come out and fix the little issues that are going on with the house. Once I called them they listened to my little problems and told me, "Well out of the 5 we can only service you for 2." Then tells me to send in my inspection report which still doesn’t help with anything. So know here it is, it’s been 3 weeks almost and the two items they sent people out for only one has been completed. Once they finally complete this one last claim I’m leaving CHW. They sell you false hope!

Never got my warranty on ** property. Very disappointed. Makes wonder about the warranty. Hope this is not how things will be handled in the future!!! I promised how good my service would be and cannot even out warranty document but I am sure you hit my credit card. I wish I had not signed up own house. If I known what would follow would have chosen another company. In the future I will looked into more warranties. He tried to get me to sign up for more years but based on the experience I would like to cancel immediately. I cannot only hope the service is a lot better than sales.

Spoke to a fellow by the name of Matthew last week and told him I had to discuss with my husband and get back to him. He gave me his number. I called him today 30/April/18 and told him that we were interested in purchasing the home warranty. All was good- gave him my c/c number and then he said that he had a program if there were seniors, military etc. in the home. I said, "Yes, senior," and he told me about the program. When I did not want to go for the program to lock in the price, the sales pressure was on. He did not want to take no for an answer. I told him I was not ready to put down that large sum of money for 3 years. He had a answer for that. I told him that I would try the warranty company for one year or I would find another company. He told me I didn't have to threaten him. I didn't threaten him. That was what I would do had he not stopped and understood that I made my decision.

I paid my $120.00 cp pay. Where is your vendor?? My roof is leaking, my toilets running the water bill is $300. You all have not fixed nothing. Haven’t heard back from your people not even a phone call. Do not ask for a recommendation. You all are worst than American Home Shield. Unreliable.

Worked with Chris ** of Choice Home Warranty to come up with a policy that would meet my needs and replace a current warranty I have with a competitor. Ending up agreeing to a 5 year warranty (+1 year free) with a reduced service fee of $45 and guaranteed the same yearly cost and fee upon renewal thereafter. Cost savings over my current plan during the next 6 years is $1,500.00 plus. Great customer service with everything provided in hard documentation. Thank you Chris.

After our contract run out on 3/2019, I will never use Choice Home Warranty company again. The customer Service representatives that I encountered were arrogant, uncompassionate and impatience. Since 4/15/18 to 4/29/18, our refrigerator is still not repaired due to the fact that Choice Home couldn't locate a repairman in this area in a timely matter. One representative told me that the company is NOT fast turnaround company. Each time I contacted them, all the representatives used the speech/verbiage, telling me to be patient, they were working on my issue as fast as possible. Finally, the company that Choice selected to repair our refrigerator wasn't timely, not consistent in scheduling appointments or informing/following up with a status report.

Up until this last month I was very happy with Choice Home Warranty. However that has changed. I have been trying to get my Fridge fixed by “Devoted Care”. I have had all the excuses that can possibly be. From not showing up when scheduled, and not calling to let me know they were not coming. To just leaving with no word! It started on March 31 around 5pm and it is still going on as of today, April 29. When my husband and I called Choice Home Warranty, we were given yet more excuses. I am not sure which is my favorite, the one were I was told it was my responsibility to inform the tech that the part was approved or the one when I was told that I should feel sorry for the tech because he had to go to the doctor instead of coming to my house! I didn't get a call telling me he would be not be coming. My husband was given a different story each time he called. But our fridge is still not fixed.

Replacement of Garbage Disposal in Louisiana. Within less than 24 hours of getting a Claim Request Reference Number, I was assigned to a technician. Being with CHW for a number of years and having presently 5 homes under CHW, I am extremely pleased with the fast service as well as the pleasant reps who took my requests. I will continue with home CHW in the near future; working on house # 6.

The Customer service very good. Everything was explained extremely clear and precise. The Agent was very personable. The cost was the best of all the companies I checked out. I like the fact that seniors get a break. Hope the repair services are just as good as customer service.

Air-conditioner. They repaired some wiring and put a new fan and fan motor in. Great job. Great service. When I called Choice to submit a claim they were very professional and They had the repair company to email me and also call me that same day. Great service.

Upon first diagnose the CHW contractor didn't solve the problem. After checking with CHW company, I was told I could get a second opinion. On contacting another company the problem was finally resolved. The 2nd guy contacted CHW with his diagnose. CHW did reimburse me the amount of the part and labor.

Steven ** of Ramey Appliances Repair was great. He was able to handle step 1 of the repair and explained everything. He was a very nice young man. We use Choice Warranty, and Ramey was the company they contacted to do our repair.

I was just starting a search online for a quote from Choice when my phone rang from their customer service dept. At first, I was annoyed as I didn't WANT to be sold a plan and I told him that. He calmly explained that he was there to answer any questions and that he had an additional discount promotion that he could offer. I told him I was currently with AHS and did not know when I could switch. He said that I could get a quote and delay the beginning of my plan until I was sure that the AHS plan had been canceled. He answered my questions and offered a senior discount that made it a pretty sweet deal. He also gave me his name and direct line and said he would be available to answer any more questions or to help me cancel the policy if I reviewed it and decided not to go with Choice. The savings over my current plan were significant with the senior discount and single pay option. I saved almost 60% with a lower service call fee.

Great customer service staff. Best I have encountered in many years??? I just signed up as a customer. I currently have American Home Guardian now no more after 5/26/2018. Nice to know my home is good hands with Choice Home Warranty services.

The plumber called & gave me the time he would arrive. He was pleasant, professional and finished the job within the time he told me it would take. He also left the area clean and neat. The sink no longer leaks.

We are extremely dissatisfied with service we signed up for homeowners insurance and unaware it would lead to issues. The air conditioner was making a noise. We turned to CHOICE, set up appointment, paid $60 service denied we paid to have fixed now a few months later a toilet leak called CHOICE again paid $60. The repairman couldn't get anyone on the phone at 3:30 pm to approve repaid went all weekend with broken toilet leaking Monday morning it was again denied after complaining. Choice agreed to pay $100 of repair we paid the rest. What does CHOICE cover and why weren't we advised of all these stipulations before we agreed to the insurance

Greg is a rude person and should not work with people. He is insulting and a bully. I felt insulted by his comments and he has no right to speak with me that way. Other customer support people were better. This system is garbage.

I was contacted NUMEROUS times. Did not like the high pressure to enroll in a plan for multiple years but the sales rep persisted. Finally, he understood that I was only interested in a one-year plan. Always listen to your customers!

Unfortunately the day that was schedule our service, we did not have any power and the technician couldn't do his job. He stated that he was gonna contact me by email the same day. I received an email to call for reschedule an appointment. I been calling for 2 days in a row and still haven't receive any respond. No one hasn't contact back to me for new appointment service.

Been having problems with my refrigerator for a while. The first technician put duct tape to make my freezer to stop making noise. The only reason I know that is because it only lasted 6 months and I called again to send someone out again. They send another company out. Took it apart and says, "There is duct tape in your freezer." Well that was January. Still waiting to have my fridge to work properly. I had to call many times to have this resolved, so company comes back out and takes a picture to get parts which should have already been ordered.

I was extremely pleased with your customer service rep. Very helpful and accommodating. This policy certainly seems to fit what we need. From what I've seen, I will recommend this to my friends if they are in need of a home warranty.

I called in for a ceiling fan not working and they approved a replacement however "contractor grade only and without a light" replacement. I have a $300 fan with a light and they are replacing it with a $70 basic fan without a light! What kind of warranty is that. Beside the fact that the replacement is a cheap basic Walmart fan, they are not even replacing it with like for like and are not including a light! I was warned about Choice Home Warranty and now I know why. The great price is not worth the service. There are to many . other warranty companies to choose from so don't choose based on price or you will get what you paid for. I am a Realtor who also has been referring this company to me clients and now I am re-thinking that decision. I am a very unhappy customer and lets see if the CS department reaches out to me on this issue!

We have bought 5 other warranties for our other investment and primary properties. This was our 6th experience and each time we come out highly satisfied with the sales personnel attitude and knowledge of their product. In addition, their after sale service has no parallel. We never had any issue with their service in timely addressing any problems with our properties. I do not hesitate in recommending them. In fact, I have already recommended them successfully.

The lady that came to replace the garbage disposal was very nice and friendly. I was telling her about the guy that fixed my dryer. I told her I felt bad because I yelled at him because he didn’t want to replace a part in the dryer. I would never recommend that guy but the lady that did the garbage disposal was very nice and I would recommend her.

My experience with Choice was very pleasant. The man did his best to get me to come on board with the company. He gave me a discount because I'm on disability and over 55 which was great although I knew they would. There is all a better amount with any company. Wish I could of taking advantage of the better deal but of course didn't have monthly bills that way. Story of my life very personal, kind and informant. His name was Francis.

Do not do business here. Stay away!!! We had an A/C that lost its cooling. I filed a claim with Choice Home Warranty. They said that an A/C company would contact us in about a week and a half. Then we were contacted and told that the appointment for the repairs had been moved out another 3 days. Then another call and it was moved out one more day. Then it was moved out again. When the technician got here we were told by Choice that a large number of pictures needed to be taken of the A/C unit and submitted to them and then a decision would be made determining if the A/C problem was covered.

My refrigerator stop cooling and a repairman came out said that the compressor was bad, and fan motor. It was determined that it was unrepairable. They offered $550 dollars to replace it. I thought that if could not be fixed they would replace it, and $550 does not replace like the (ad says). Also make sure you call back and tell them to mail your check because they will hold it till you call back.

Jake, from Massey Plumbing, showed up when he said he would. He had what was needed to repair the toilet with him. He was a very nice person, came in and did the work quickly. I would definitely recommend Massey Plumbing to my friends.

I have to give a negative review to this company. Their coverage of parts is limited. Their contractors are manipulated by them and some of them are not knowledgeable or courteous. When the warranty should cover they decline the work base on maintenance. The selling department promised thing that they have no control. It a shame that I paid 3 years in advance. It was a waste of my money and a lot of agravation with customer service dept. Only one star because the system won't allows me to submit my review without a start.

My only huff is the fact that I received numerous calls & emails from multiple people the minute I showed interest online. I almost wanted to walk away altogether. But ultimately grateful I stuck w/ them; they also gave me a great discount. Look forward to their help in the future.

I was pleased to get the immediate call from your sales rep when looking at the information online. I had wanted to set that up a couple of months ago, but must not have followed through with it, as he could not find my account. I needed the peace of mind as had recently lost my husband, as he passed away very unexpectedly. Being on a strict single income, I could only take the monthly payment plan.

Garage door not working, making a humming sound. Unable to access one side of the garage. Contacted Choice Home and was provided a repair request with an appt of 11am to 3pm on Wednesday, April 25th. I Contacted Precise Garage Door Company directly and was given a 8am-10am appt for Monday, April 23. The repairman arrived around 845am and completed the job before 10am.

This claim was handled and processed in a very professional manner. Work was completed satisfactorily and my only complaint was in obtaining a receipt from the responding technician/plumber. However, after a phone call with CHW she was able to contact the company performing the repair and am expecting an invoice by email response momentarily. Great job Choice Home Warranty. I am very pleased with this experience.

I called to renew my contract and the representative told me that I was eligible to reduce my month charge from $38 to $25 because I was a senior citizen. The savings was over $500. This was over $1000 compared to a competitor.

First appointment was on April 21 from 3:00 to 8:00 pm. He called at 1:00 and left a message asking me to call him. I did not message. Called him and rescheduled for next day. He did not show up. Reschedule for next day. He came and fixed the problem. Very unprofessional!

Greg from Razor Sharp did a great job to repaired our washer. I gave him 5 stars. To the Choice office call center, it's between 3-4 stars, the customer service (the phone call center) needs to be improved. The Choice AD didn't mention that once we file the claim, it will wait for 24 hours. I'm also told that if can't wait for 24 hours turn time, then I will need to get other services.

The service I received was as promised - I received a confirmed appointment on Sunday evening, an hr after I requested the service! The repairman turned up the following day and repaired the opener... Service as promised! Sometimes one can feel these services don't live up to their promises - in this case, I would confirm they do!

When I first called to have service on our refrigerator I was scheduled a call. The service company never showed then I called back and gave me another day. Service company never showed again. They came three days later on the Sunday. After two months they sent me a different company. Job well completed and I am very satisfied. Thank you.

Had the repairman come to fix my ice maker but told me my water part I need it to fix my water on my refrigerator was not cover by you. Was not happy about it. When I call to make a claim I told them both things need it to be repair.

I had a leak in my bathroom. I called Choice Home Warranty Saturday, and they were there first thing Monday morning and fixed the issue. The company was friendly and on time. So happy I purchased this home warranty. I would definitely recommend this warranty company to my friends and family.

Getting this coverage was fast and very easy. I would recommend you to any of my family or friends. I just could not believe I could get such great coverage from Choice Home Warranty. So happy I found this company.

Filed claim for air conditioner not working, quick to get a technician scheduled for next day between 11 and 3. Technician called at 2:50 stating he would be here around 4-4:30. Never walked into my house. Went to outside unit, opened it up, took some pictures, checked freon, told me the compressor motor windings were bad. Received phone call from Choice today stating they wouldn't cover the repair due to their technician reviewed the technician report and determined rust causing the leak from a picture. The technician never did a leak check due to him only be at my house for 20 minutes.

Choice Home Warranty's ad appeared online. Before I could complete the info needed for someone to get in touch with me, Francis was calling. He was very knowledgeable, courteous, and treated me with respect. I sincerely hope that if the need arises, my repairs will be taken care of just as well. I have felt very unsure about what to purchase since my husband passed away 8 months ago. Not once did I feel that he was taking advantage of my situation nor pushing me into something I may or may not need. Thank you, Francis, for eliminating my apprehension in this matter.

Okay at first there was a glitch, but I sure was surprised today John had already corrected it before I called to talk to them about. Yes I was impressed and very happy with Choice. I will be recommending them to friends and family.

I recently purchased a home warranty from Choice Home Warranty for my ten-year-old house and paid a one-month premium up front. After one month waiting period, I filed two claims and got both declined. One is for a broken swing pool check valve. Choice Home Warranty told me this part is a durable part and it should not break in one month - counted from the day I purchased the policy. The other claim is a leaking water supply line for a kitchen faucet. They declined the claim because the faucet is not covered. I figured out they will decline every claim I file for all kinds of reasons. I canceled my policy right after I heard the BS and ended up paid two-month premium for getting nothing. Choice Home Warranty is a joke.

Updated 07/02/2020: Larry of Larry The Plumber did an excellent job of replacing my LP water heater. The LP type is more difficult to find and replace, however, he definitely got the right one. His courteousness, promptness and professionalism were most appreciated.

Updated on 03/29/2020: Called service dept 9:30 pm about my air conditioner stop working, was told I would be contacted within 12-24 hrs from service providers. Next morning received call from Choice Warranty saying a/c repair will be there between 11-3 pm. Choice Warranty excellent company. Service was great from start to finish.

My air conditioner was properly working last summer, but it stopped cooling down on first hot days of Houston in March 2018 when my house was 8 to 9 months into its warranty period with Choice Home Warranty (CHW). Their trusted technician came in and said there was no Freon gas in the system. Then he apparently tried to find the leak with no success. After consultation with the claim department over the phone, they came to the conclusion that someone had stolen the expensive gas because there was no leak!

The pushy NJ salesman just wanted to talk about the other great deals he was giving me today only. And Not answer my questions. AND!! When I hung up on him then called back 2 min later to make sure my credit card would not be run he advised me that he had run it but I could cancel within 30 days!!! WHICH I AM GOING TO DO!!!

Dryer stopped heating. The company that came to service it was very professional and courteous. Would gladly use them again... McNair Appliance Repair. I would like to put on my account, that they are the only people used, when we have a problem and they are able to fix.

If a customer has money to give away please call Choice. I paid Choice Warranty $112 for several months for my plan. When I actually need the plan nothing was covered. They have some unknown companies to come out. Give faulty diagnosis. Then Choice say, "The problem is not covered under the plan." Like the "Zombie Apocalypse," that's the only thing covered. I chose Choice because I thought they were different. Well, they are in a negative way. They advertise peace of mind. I had everything, but peace of mind. If you ask me don't waste your time.

This was my first time speaking to Choice Home Warranty. I was impressed at how quickly the Salesman called me back to provide a quote. But then he started to push longer term policies on me which I politely turned down but then he would not back off and was starting to get a little rude with me. I was to the point of canceling my order due to his behavior. I hope my new experience with Choice is pleasant and the Salesman's behavior is not typical of the organization. Thank you.

Leaking toilets were fixed and now work properly. The service from Choice Home Warranty and the provider were absolutely excellent. The provider was on time and most professional. I am sure I saved a lot money using Choice Home Warranty. I will recommend this service to all of my friends and family. Choice is reasonably priced and the home coverage is great.

I found the representative to be very informative, helpful and courteous in explaining the policy and the coverages included in the policy. He was amazingly gracious in providing additional senior discounts and allowing for optional coverage on other appliances. I also appreciated the prompt attention to his sending the welcoming email and the option to download an electronic copy and the information as to how and where to contact the company should I have any further questions or concerns. Since this is my first time at using a home warranty policy, I am looking forward to feeling secure with my appliances and/or home assets.

They took the service charge and have not called to schedule time to come back and repair. Original tech gave call to someone else- we are not happy. We have called several times to ask that they keep in touch regarding an ETA.

I had a very Professional and Pleasant discussion with the Evett the Claims Manager who was able to establish and set the Claim for the work to be done at the house! Our discussion only took about 15 or 20 minutes and was successful overall.

I will never do business with a spamming company. They might say they had nothing to do with it, but if that is the case then why would a spammer spam me for free? When I get spammed and I cannot directly reply because it goes to some fake account - then that is spam in my book. I never did business nor have I ever asked for a quote. This company needs to rethink how they advertise because it has annoyed me enough to speak out now. I am TIRED of companies spamming me. How do they get my e-mail address? Then they just address it to my e-mail address... Yeah - they need to go away. Do not reward bad behavior.

After going with another warranty company for a year and being very disappointed, I called CHW. What a pleasant and positive surprise from the moment I spoke with Sal to the final agreement! I’m getting so much value for total home protection.

Put me to start May 1 and said cancel AHS ins, on April 30 no problem. 30days free. Can have a claim on same day insured? WRONG my insurance will charge me till July 1st. Should have called them first. Now have to pay $192 in three installments. Puts a burden on me since use to pay $79. He said have to have full payment in 90 days? Then kept pressuring me to buy the veterans policy which I would have to come up with $400 or more in three installments?? I called back and now you should charge my Master Card on July 1st instead of May 1st.

It took too long to get a repairman to fix the problem. My stove went out on Sunday and my appointment was Thursday. It's not like the washer went out when you can't cook and have to go out for your meals it cost too much for two people for that long.

The people at Choice Home Warranty were fair and honest. The service was slightly delayed, but very accurate; the service person was polite, informative, and pleasant. This was our first experience working with Choice Home Warranty and I would rate it as very good.

Was very pleased with Rooter 911 Plumbing. They called to establish an appointment, once to confirm 24 hrs in advance, & once a half hour prior to arrival. The technician was courteous & efficient and left the area spotless. Would definitely recommend them for any future plumbing work.

The stove is over heating. A tech was here last week and had to order a part. The part was delivered and the Tech will be here today. I saw a fee on the Sears email stating an $89 cost. Since this is covered under the Choice Warranty, I assume I will not have to pay anything other than the $45 I have already paid.

I have had two HVAC technicians come to the house. Both indicated the issues with my unit were normal wear and tear for an 18 year old unit. I am also pretty sure the first technician shorted out my thermostat. I have the pictures from the 2nd technician and am trying to get the pictures from the 1st one. CHW makes it very difficult, if not impossible, to share the pictures they have. This should be a very simple process in today's age of technology. I can only assume it does not help CHW's case to share photos with Customer. I have spoke with three of your reps. Every time I countered the reason for refusal to cover the compressor I was given a new reason. I understand we can disagree, but CHW makes it next to impossible to have an educated and honest discussion about the decision made by the mysterious CHW technicians.

I would like to commend Clark ** for his knowledge, professionalism and courtesy in informing me of the value of this warranty coverage. I just recently lost my very talented friend that has always helped with any repairs needed in my house. This Choice Home Warranty has put me more at ease knowing I have someone to call when needed.

Worst customer service ever. Every time we have had to utilize them it has not been a good experience. After they pre authorized a repair amount they tried to screw us out of the amount they committed to. After waiting over a week, we had to also find our own company to service a dryer because they didn’t have one. Same thing with our central vac we are 9 days out no service.

My Plummer showed up on time. Plunged the sink for quite a while. She was in and out the front door to her truck for various things, different plungers, tools. Time went by and I walked into the kitchen and my white floor was completely covered with black scuff marks from the rubber sole of her boots. I was upset. I said, "Look what you're doing, you're making a hell of a mess, where are your shoe covers?" "Oh, yeah, I’ll get some..." I turned around and she had black footprints from the front door across the living room. I was livid by then.

This is my first experience with Choice Home Warranty and at this point I am very disappointed in the service. The technician came out on Monday and diagnosed the problem. I’ve called Choice 2 times since that day to find out why my garbage disposal still hasn’t been fixed yet. The 2nd day I called to find what’s going on and they called the technician and put me on hold and got back with me and said the company would be calling me to set up a service date. It’s day 4. No one has contacted me and my garbage disposal is still broke and I can’t use the sink because the water backs up into that side of the sink.

We purchased Choice Home Warranty while renting a home 4 years ago and loved the coverage. When we purchased our home 2 years ago we made sure to go back to Choice Warranty. We had a electrical issue after Hurricane Matthew, Choice sent a very good electrician out. He took care of the issue and we were satisfied. Later we had a issue with our refrigerator cooling, again Choice sent out another quality repair service. Then we had a problem with our well pump. Now things change, the plumber they sent was out of his mind, he wanted to practically reinvent the wheel and Choice denied the claim. My husband ended up fixing the issue himself, and he is a disabled Vet who didn't need to be doing the repairs. He suffered for days after working on something we pay a warranty company to repair.

Washer machine - I have no problems as of yet. The repairer has to order the part for my machine. He said he would take 2 to 5 business days. CHW did approved my claim. So that's a plus. So after my repair is done. I'll give another review.

I'm very satisfied with the people who help me. The people that came out to fix the problem did very good job. They were here right away car the water company they came out very quick, shut the water off, then the plumber came and did his job. Thank you so very much for always being when needed.

Excellent experience - fast and easy. There was no hassle.The individual was professional and informative. The whole process from claim to completion was painless and no great cost. Would definitely recommend this to anyone.

CHW has failed us big time. They offer something called "peace of mind"! In our case they failed to deliver! They offer an umbrella on a rainy day but will quickly yank it from you when it begins to rain. In early Mar 2018 my 11 yr old A/C heat pump failed. Having been a member for 4 years, I called CHW. Two days later, their $45 technician arrived. Within 5 minutes he had the top off the outside unit, took a few phone pics, went back to his truck and sent them to CHW. Within 10 minutes they contacted him, "Claim Denied"! Apparently the coolant had leaked out, due to rust and corrosion!

Water Heater has not been repaired. No issues with personnel at Choice Home Warranty, very professional. Not satisfied with repair tech taking a week to make repair and “waiting” on a part. One part was installed. Second part was needed to complete the repair.

Phil ** was very knowledgeable and friendly. He responded to subsequent questions on phone. Pricing seemed very reasonable compared to other home warranty company. We look forward to a lengthy relationship. Hope that we never need to utilize the service, but the comfort of having this service is great.

And you guys are already sending me an email spelling my surname ** which is incorrect, as your other records show. Also, the sales call felt incredibly rushed and short. "John **, Your Feedback Matters, Review Us!" Not a good start.

Took THREE weeks and FOUR different scheduled service dates (wasting 3 of our days on NO SHOWS awaiting technician's scheduled arrival) from filing claim to accomplish getting plumber to our home for service? 1st Plumber scheduled-was NOT contracted with CHW? 2nd Plumber scheduled did not call or show? 3rd Plumber scheduled did not call or show on the initial date I was emailed he would... but the following week? This was Wolfe Plumbing whom did arrive finally and performed service on 4/17/18.

Not sure the lady name. She was very nice and polite. She was full of energy, funny, and act like she was happy to be there. I hate when people call me for my money and sound like I did something to them. She was very professional and answered every question without doubt. I give her two thumbs up and 10 out of 10 across the board.

Signing up was easy, but they will drive you nuts with constant phone calls between when you look into the quote and when you finally get around to signing up. If I didn’t absolutely need this, I would have never dealt with this company. Can’t get them to stop selling. Very big pain!

We have had this water heater issue since last Thursday. After a week later and taking two days off work to accommodate two different technicians (I was informed that the first tech was not qualified to order parts - this can be streamlined by sending the right tech to save time and money for CHW and customer) we still don't know when the heater will be repaired because the parts haven't been ordered yet. As a business owner, who places customer satisfaction above everything else, this is unacceptable to me. Some of the delay was due to lack of communication from CHW, which resulted in cancellation of the initial appointment from second company who was also going to diagnose the problem. There are gaps in communication all around, in my opinion it should be streamlined to serve customers efficiently while saving money to CHW.

How should I begin? I called M & S SERVICES to reschedule for an earlier time. The person; I'm sorry the owner basically answered the phone with a "Hello" not identifying the business name. I was under the impression that it was residential home because a TV was playing in the background "VERY LOUDLY" to say it was a place of business. I even assumed that it was an answering service for the business needless to say that was not the case. Well, the day of the service the technician arrived in a Mini Van without anything identifying the company he represented. The same goes for his attire and invoice. I'm putting this in writing if at any time I have a plumbing issue I do not want the above business assigned to my claim. In addition; when I provided my concern to Choice Warranty about my concern the representative was very nonchalant and even provided an excuse.

Texas Pride Septic came out Monday and pumped my septic tanks. Said the field line were good not the problem. They spiked the lines in the house and system working now. Paid first company 45 dollars and they said it was field lines. Didn't do anything.

I had a home warranty with another company that I got when I bought my home and just continued it after the 1st year covered at my time of purchasing the home. I did not realize it was not a highly rated company until I checked online when my dishwasher went on the fritz and it was not cover. I emailed Choice to see what they had to offer and they called they next day. I spoke to Brett ** who was kind, informative and not the least bit pushy. The price and coverage I was offered was great and I switched to Choice.

I had a very pleasant experience with Choice Home... thanks to Frances. I did sign up for the home warranty. He took the time to explain everything to me. I was nervous at first but he made me feel like they were really looking out for me. Being a senior and on a fixed income... I feel like he pointed me in the right direction.

I was disappointed when the service tech assigned originally did not show up or call. It was very disappointing since this was my first request for help from your Warranty service. However KDG Door company was assigned to me next. What an uncanny difference. Sean came the next day and immediately fixed the problem with the doors. Based on Sean's performance I would definitely recommend your service to everyone.

The plumber was prompt and courteous. I called Choice Home Warranty on Sunday morning and my water heater was fixed on Monday. The work was done by a local plumber who was very knowledgeable and explained the process and resolved the problem.

I had only had Choice Home Warranty about a month when my 4 year old washing machine suddenly quit. I called Choice and they had a repairman here the very next day. It was difficult to repair but he persevered until it was working well. I would recommend Choice Home Warranty for anyone.

The representative was very knowledgeable and helped me create a plan that worked best for me. He seemed to really value my business. I would recommend Choice Home Warranty to friends and family. Great value for the cost. Thank you.

I have been paying them for 2 years ($40 pr month), and now my AC is down, and they sent a technician and charged another $45 without doing anything, and then the company asked to do a leak test on my own cost, so I paid another $100 for that, and then they denied coverage on my AC. The net result is that I spent $145 more than if I just fix it myself. Don't buy service from this company, you will definitely regret.

I was pleased with your company but not at all with Affordable Appliance. My appointment was 12:30 to 3 PM. I was called at 2:30 stating it will be later. I questioned the 3 PM time and the Tech said, "Do you want to come or what?" He arrived 2 hrs later, looked at the dishwasher, asked me the problem, never looked inside to see if there was another issues. He asked for my $60.00 ck and said someone will contact you with outcome.

The Customer Service Representative I had was one of the most professional, forthright, personable & most importantly to me RELATEABLE... He covered matter important not only to myself, but to Choice Home Warranty also so We understood where each other stands & what expectations would, could & should be met...

Filed claim in early December 2017. Am presently on third vendor and dishwasher is not repaired. Latest tech said that the second vendor installed and damaged the heater and now have ordered a new one. Again a delay. Even though I was not available during March it has been over 3 1/2 months that I have been without dishwasher. Sent letter to Choice with copy to BBB. No results.

The gentlemen that sold me the product was not the same one I was in contact with previously. The gentlemen that sold me the product was more interested in selling than in questions I had. He also had me pay upfront when I requested to pay during closing for the house.

The electrician was very nice. Came in and found there was power so motor was trash. My fan didn't have a light on it so I ask if I could get one with a light. He checked and said it would be $47 to add that. I'm going to check at Home Depot and see if that's about right. He made the next appt and went on his way.

My first experience with the salesperson that called with my quote was so forceful, and actually was angry with me for wanting to discuss the information with my wife, I decided not to purchase it even though I was planning to encourage my wife to purchase the plan. I decided a few days later to try one more time and fortunately a different salesman called. The sign up was quick and simple. I’m just thankful the same guy didn’t call this time.

I’ve had my policy for several years and try to use it for the first time when my air-conditioner broke. They refused to replace the air conditioner and wanted me to pay $300 for it to actually be looked at and find a leak the unit is 14 years old and uses old refrigerant that is more expensive than replacing the unit. Needless to say I was unhappy and bought a new air conditioner. Buyer beware. Today my handle fell off my microwave. I opened a new claim thinking that they can come repair it. Nope yet again they find a ** loophole and tell me that the only microwave claims that they cover her for the motherboard. This company is a scam I cannot state enough how much of a negative experience I’ve had. Do not purchase a warranty from this company you can just send me the money that you’d be wasting so I can buy a new microwave. If I could give them less than one star I would but I think it makes you click one.

In anticipation of closing escrow on a new house I requested quotes from a few warranty services. Choice was one of the most expensive with fewer coverages out of the 4 quotes I received. We decided to go with a different company. This, however, did not stop them from calling me (repeatedly) every day. I have been receiving as many as 6 calls in a day from their company. I told their rep to quit calling me. He continued to call, so I blocked his number. Now other locations are calling to get around the block. I have lost count of how many reps I have told to quit calling me, but they will not stop, nearly a month later. If they are this desperate for customers how good can their services truly be?

This company is engaged in customer deception practices. The sales say one thing on the phone and the policy book is completely different. No customer service at all, delayed claims, poor technicians that are paid less. The follow up with customers' claims is very poor and the managers are so arrogant.

Kevin was so patient and helpful in explaining the plans offered and made the experience totally painless. He didn’t try to oversell, but told me what was available Plan wise and let me choose. If the service is as good when we need to file a claim, we will be very happy!

This company is a ripoff. I called to have my icemaker fixed and they tell me it's not a component that is covered. If I want it fixed I have to take out extra policy. Same goes for every appliance. It only covers certain things but when you call to take out coverage they say it covers all appliances. Big ripoff.

Don was a little late, about 20 minutes after the 4 hour window. He identifies the problem and said I'd be getting a call regarding the repair or replacement. I will look forward to your response about the repair or replacement. Thank you.

Called 15 minutes before dispatching plumber; would not honor scheduled date/time sent by Choice. Choice sent out 3 emails to me with 3 different dates/times none of which matched when plumber arrived. Plumber was not knowledgeable. Plumber was on phone with alleged "master plumber" and was unable to diagnose issue. Instead of sending someone who could diagnose, they recommended inserting a camera which they knew Choice would not cover but would gain them more revenue. Choice not willing to send another plumber. I would have to get 2nd opinion on my own and then maybe they would reimburse. Extremely dissatisfied!

I was first told that the claim is not covered and after a long discussion it was approved. I did not expect this, besides my previous company would repair any drywall damages related to the same claim. Maybe I should go back to my previous company.

All went well. My only problem was understanding your agent when I reported something broken in my home. English not very clear. I got it said in just a few words. The plumber that did the work seemed to know his business. We will see if all systems work.

I feel you try to get by as cheaply as possible, not willing to replace ref, fan with the same value as we put in our home. We did not buy cheap material to remodel our home and we should not be expected to receive inferior material as replacement. We purchased a plan from Choice Home expecting to have top quality material and service when we needed it.

The attention was prompt but the company suppose to send the guy was lousy and unprofessional. Never return the calls. Complain was lodged and your supervisor handle the situation to my satisfaction. BJ service owner Mr ** was supposed to come on Wednesday but he was glad to fix on Tuesday. Next time if I have issue of that nature please send him. They know how to treat the customer. I highly recommend him.

Very impressed that I put a claim in on a Sunday afternoon and by that evening I had an appointment with a repair service. The technician was friendly and knew exactly what was wrong. So happy I have Choice Home Warranty.

My experience was great. I called and they were there the next day to fix my garbage disposal. I just recently bought the home warranty and wasn't sure how the first time would go, but I was very impressed. I would recommend them to anyone.

Repair stoppage on the sewage line was rescheduled. Repair company will return on Thursday to finish the job then. Talked to representative to get repair done as soon as possible. Job should be finished today April the 12 before the end of the day.

The gentleman that I spoke with was extremely polite and very knowledgeable about your Company! He was well spoken clear and articulate! This is one of the reasons why I choose your Company! People like Him is what will build your company. Please offer this man a raise and promotion so he can inspire the rest of your employees!

I put in a claim for water heater on 3/24. Tech. came on 3/26. Told me it would take 3 days for part. I called three times to check on part. The first time I called service rep. said that the part hadn't come in. The second time I called rep said that the company didn't have part and that my tech was checking another option. The last time I called on 4/10.

All of a sudden out of the blue, our dryer stopped working. It is not 1 1/2 yrs old yet. Called Choice and they dispatched a tech to repair it. He was a local gentleman and very nice. Took him less than 20 minutes to move dryer and diagnose problem. He got the parts and came back next day as promised, and on time!!! Great service all the way around!!!

I have TWO HOME WARRANTY CONTRACTS, this recent electric stove that malfunctioned, took TEN (10) days to have a repair person to service the call. The technician could not repair the stove. CHOICE had the "BALLS" to offer $200.00 less than what it will cost to replace the stove. The answer "This is the price that we have on file to replace the stove." I shopped multiple stores, and the most reasonable price was not acceptable to Choice. This is not my FIRST DISAPPOINTING issue, I have had TWO (2) and each time CHOICE FAILED to resolve the issue. DON'T buy CHOICE, search around. I am sorry I have CHOICE and I give my phone number if you want to follow up - **. I am a retired US ARMY SPECIAL OPERATION SOLDIER, and I stand by my assessment of this company.

C Force LLC found the electrical problem in a main breaker box and replaced the whole box and parts that was causing the air conditioner to not work because of incorrect power going to the house. I needed help because I have breathing problems without the air conditioning and Choice Warranty sent out a technician that came out within a few hours. There was confusion on the problem with Choice Warranty and technician but the problem was solved and worked out and Choice Warranty is going to help me and help to pay for the service. I am grateful for having them now.

Plumber was professional and on time. Has to order a part and said he will call. Claim was very easy to submit. Thank you. Would recommend them to any of my clients. Would renew again. Choice gave me up to date accounts of when the plumber would be here.

I spoke with Damont ** on 4/10/18 to see what warranties he had and to consider buying one. He was very knowledgeable, professional, and had a great program for my needs. I purchased one from him yesterday. I’m very glad to get it because it is way less expensive than the company I have been with for 20 years who could not offer me a reduced cost due to changing circumstances.

Heating and AC - We purchased a home warranty 7 months ago when we purchased home. We recently noticed a gas smell by unit so we called Choice. They sent a technician to look at unit ($65) and he reported the unit could not be fixed and needed to be replaced. Choice then called us and said they would not help due to the fact the previous homeowners did not service the unit. If you don’t have service records from the previous homeowners the warranty is worthless.

I entered into a home warranty contract with Choice Home Warranty in Feb. of 2018. The first claim I filed was for my malfunctioning refrigerator. The first appt made was missed by the tech being over 2 hours late. The second appt. was made and the tech came to my home. Took 10 minutes to diagnose the problem, collect $60 from me and left. I waited 4 days as he requested. It still didn't work. Another call to CHW resulted in CHW denying the claim because of dust, even though the malfunction was not cause by dust. The second claim was for my A/C. The first tech determined the problem was a leak and a leak test needed to be done. CHW does not pay for leak tests, so I paid $190 for it. The leak was found, pics taken and submitted. Denied because pics didn't show the leak.

New to Choice but if what he said is true I will be very happy with this service. All my appliance are fairly new but manufacturers don't have a long warranty so this way I'm covered in case of failed appliances.

I have had a wrong diagnosis of repairs on two occasions by your selected contractors requiring me to seek reliable contractors on my own to make the necessary repairs. After submitting the cost for these repairs, CHW did not pay me the amount of my costs. Also a microwave oven replacement did not cover the replacement cost. Unqualified contractors were report in writing to CHW to no avail; as one of the contractors I identified was again recommended to make a repair, which I declined.

I bought new house June 2017, and got this policy. Inspector check everything and approved all things are working properly, and we got this policy in case anything problem we got with AC, Fridge, FAN we will be secure. Today March 2018 I have called them and claim for my AC is not cooling. Their GUY come told me he needs to change COIL, but later claim supervisor called me and said we cannot cover the AC, because it's not maintain. I asked her how does she know it's not maintain, because I have proof of inspection report that AC was in working condition last year when I bought and maintain properly, SHE SAID just because my technician said. But that's not logical, AC today is current situation, Technician cannot say about past 6 months, while have state approved inspector report as well. BUT LOOKS LIKE IT CHOICE Home Warranty IS SCAMMY.

We made one claim 9 months into our coverage. A questionable plumber came over and said he would have to detect where the plumbing leak was coming from. It surprised us because it's obvious is coming from the tub. He said he would be back and it would all be covered. 3 weeks later we never heard from him. He did take out $45 fee though. I called Choice Home Warranty and they said we have to pay for the detection of the leak, then they decide whether or not it's covered after the detection is made! What a scam, we then went to cancel the remaining coverage for a prorated rate, they said there is no refund to be had. This company is a scam. Do not purchase a Choice Home Warranty!

I have been attempting to get my refrigerator repaired for the last 3+ weeks. The first guy you sent my $45 and never came back. The second guy you said did a great job diagnose the problem and ordered a new evaporator motor for my refrigerator. I received a call the same day from your adjuster, and she said the evaporator motor is not covered because it is not an integral part of the refrigerator. WTF!!! Are you kidding me? If it weren’t for this motor the refrigerator would not work. You guys are fired! I’m going to American Home Shield. Adios!

We have a built in microwave that went out all the sudden. Choice did a great job! Almost perfect! Except one area! Why did it take 4 days to get repair guy to our home? If it had been our water heater or fridge, this would be unacceptable! No reason whatsoever that it should take 4 days! Other than this? Choice came through! Our built in microwave is operating again! Thanks Choice! Work on your timing and you would beat out the competition. I am certain!

When I first called in to place a claim on my garage door I was transferred to the claims department... and spoke to a man. He seemed rushed and short to the point of being rude... Not so much as what he said, but how he said it. He took the claim and wanted to speak to the garage door repair person. I was in the garage and heard my garage door repairman say to the Choice representative, "You don't have to be rude to me..." So I was reading it right. He was rude to me, he was rude to my repairman. The man should not be in a customer service position... It is apparent he doesn't like his job. He should be in the back stocking shelves. Generally people don't like complications or repair problems in their lives... This man made it worse. As for his name... look it up. He is the rep who took the claim and asked for the details about my garage door yesterday 4/3/18.

Great experience with on phone agent. Quick process and very accommodating. Excited to learn about long-term discounts and additional discounts. Agent was helpful and thorough on phone and with follow up email. Even gave us his direct phone number in case of future issues. Looking forward to having this coverage.

Oh, my goodness! I have never experienced such quick, friendly service! Ralph is awesome! I especially like the senior plan option, giving me peace of mind for 6 years. This plan offers great value. I had a different plan on my previous home and it was horrible. I went with the best this time!

Stovetop and oven - First service call was great... late but great. 6pm. This is still an open order. Not complete yet... replacement or parts are being ordered I think... but so far so good. Plenty of communication throughout. A-team is a great company for appliances. Hope this all turns out well... we will see.

The company that you sent Dial A Sewer Mechanic was just great. They stood and went out of their way to make sure that my problem was solved even to the point of Ralph's exhaustion. I truly commend them for the job well done!!!

We recently purchased our new home and was very grateful to learn that the seller had purchased a Choice Home Warranty program for us. So we were nervous when our garage door opener quit to see how the program would work. Well, we called the 1-800 number and they dispatched a service contractor out who after assessing the situation ended up replacing the old one. We have to say that we are very impressed with how well the process worked, we were treated with respect, and are very satisfied with the outcome.

Washer repair - Was very happy with the company that can do repair, just paid the $45.00 service fee. I didn't get ripped off like I did with the garage door repairman. I'd recommend them, but NOT the garage door company. Was efficient and polite.

I switched to Choice Home Warranty (CHW) last year based on a friend's recommendation. One of the worst mistakes I ever made. I paid for multiple years (3.5) warranty because of deep discounts offered and only $45 service fee per call. After 6 months, my first claim, I needed Freon in my AC, CHW denied saying I needed a diagnostic test first that was not covered by them - that cost $200. After I had diagnostic test, the tech who serviced AC said I had defective valve but could not replace until Choice Home Warranty approved. CHW denied the valve replacement. WHAT?! I have used Home Warranty Companies over the past 25 years and NEVER had anything like this. I cancelled this policy immediately.

Efficient, friendly and knowledgeable. Felt like I mattered. My home is important to me and it's a good feeling to know that the major things that can go wrong are covered. One less worry for me. Thank you for your service.

The sink in kitchen was backed up. Called in for a repair at 8 am, by 10 am everything was taken care of, fast, best customer service I have ever received from a home warranty program. Thank you Choice Home for being so fast.

As a realtor, I have dealt with home warranties before. Selecting a warranty for my personal home, I was looking for not only price but great customer service. I was so impressed with our customer service experience & how easy it was. Not only did she answer all of my questions but gave me tons of options.

I purchased a Home Warranty Protection Plan from Choice Home Warranty and I would not recommend them to anybody. They claim they only cover mechanical items which usually don't malfunction too often but after talking to several people, they do not cover mechanical malfunctions either. I have had problems with my refrigerator and the spring broke on my garage door. They did not cover any of that. The contractors/professionals they use do not contact you in a timely manner.

Vincent was very helpful. He offered us many different choices to make it more economical and allowing us to choose which was the most efficient for us. It is our hope that we made the right choice in choosing your company of which we hope we won’t have to use.

Choice Home Warranty resolved our issue to our complete satisfaction.

Customer Service and assigned company was very polite and professional. Also, very timely in responding to my need. I would recommend to other people and relatives. The deductible is also very reasonable and affordable. As an ongoing customer, I have not had a complaint for all my requested services rendered.

Thank you for giving me a $70 discount. That really helps me and I appreciate it very much. Thanks for all your help as I am volunteering overseas and renting out my condo while I am away so your help really helps my renters out while I am gone and protects my appliances and reduces my worries while I am away.

Brett ** Who is very kind, went through everything with me, and was extremely knowledgeable and helpful. He was able to convince me to get the three-year plan. It’s not every day that someone can convince me to spend $2000.

Was told when person called to sell policy that if I wanted to I could use my own repair person. Was told that "If it couldn't be repaired that they would replace it." I have not heard from Choice about my washer.

Had a claim for my heat pumps. After telling the lady that help with the claim how old our heat pumps was, she said it wasn't a problem and it would be covered, after the repair manual came and told them what the problem was, I was then informed that they would not cover it and that all they could do was issue me a 100.00 check to cover a 6000 repair. After waiting 30 days I called about the check and was told it was mailed to wait 30 days for it. Called at the end of 60 days and was told the check was canceled. I refused to pay the 34.00 due to not receiving what was promised. So I am still without a heat pumps. The money is not important but the poor customer service.

After a very tough time, I finally spoke with somebody who was willing to help and CHW agreed to pay for my water heater, which is all I wanted from the start. Had it been this easy from the beginning I would have given them 5 stars.

So far your program is beneficial to me knowing that my home has additional coverage and I'm happy to be a part of your family. Your staff was very helpful in picking the right plan for me and my budget. I thank you.

I ordered the home warranty program. While on the phone he said he had something come across his desk that would lock in my rate and allow for $45.00 service fees. When paperwork received felt switch and bait would be an accurate feeling.

I have been their customer for three of my properties since beginning of 2015 and I contracted for three years as they were giving me discounts if I pay in full. Till now, I have placed six claims only, and out of six they denied four. Two claims for the washer they approved, took 3 months for technician to repair it. Most of the parts are EXCLUDED in their contract which we generally do not READ. Extreme rude services, no follow up at all if the service has been completed or not, keep tracing them on the phone. I am not sure how the hell you are going to survive in this business if you have no sense of customer service. DO NOT BUY THIS WARRANTY CONTRACT. DO NOT BUY. DO NOT BUY.

Sink stoppage - Master Plumbing Company was assigned to my work order. They arrived about two hours late, but I called them at 3pm to verify the appointment and was informed that they were running late due to a previous appointment. That was understandable so I am not complaining at all. They were fast and courteous and performed the job professionally when they arrived. I have no complaints at all. Thanks Choice Home Warranty!

Repair or replace refrigerator - Choice responded quickly and the dispatched repairman came very quickly. However, although the technician diagnosed the problem on Sunday April 1, 2018 he has informed me that the refrigerator will not be in working order again until he gets the needed part(s). Many parts are available locally or from Los Angeles which should only take overnight to obtain. Satisfactory service. Would have the repairs done by today.

I was referred to your company by current customers-Tim and Rhonda **. I called yesterday and spoke with Noel **. He presented plans in a very detailed manner. He answered all my questions. With his assistance, I chose the Veterans plan. I was very pleased with his assistance and I look forward to the coverage as of May 2. Thank You.

Dee was very amiable and promptly fixed our stoppage problem with our sink. Very professional and personable individual who did a great job correcting our problem. He came in and got right on the problem. He used a snake and found it was clogged and cleaned it out fairly quickly.

Kenmore Washing Machine Issue - 2 different companies were sent to my house and both were unprofessional. The 1st company Metru Appliance Repair LLC and the 2nd company was Action Appliance Repair Inc. I wasn't satisfied with either one of the companies and Choice warranty handle it immediately and issued me a check for the repair since the 2nd company didn't respond in a timely manner, as a matter of fact, Action Appliance Repair responded the day after Choice Warranty had given them enough time to reach out me and they failed at doing so. Adolpho (which was rude and unprofessional the first time I spoke to him and didn't have a clue about the order) was the one who called me April 3 to follow up about coming out to do the repair. I informed him that at this point he needs to contact Choice Warranty and he was still rude when I informed him with the suggestion.

Pool repair was needed, service call was prompt and efficient. Issue was explained in full and fixed within the week. Great customer service and follow up, I think this service was great value for money. I would definitely recommend Choice Warranty. They were a great choice for me.

I spoke with a supervisor after the electrician told me I would need a whole new ceiling fan. She said I could only have $155 to purchase one since the electrician had stated that would be the cost. He meant to replace only the remote, but she stuck to her guns. I will cancel this contract asap.

Garbage disposal - I was very pleased with the immediate response by Riley Corp to schedule and meet the appointment for this repair. The technician arrived on time and performed his work quickly, cleaned the work site and departed in a professional manner. I would recommend both Choice and Riley Corp to others.

I just signed up for the home warranty contract today. I checked a few other places and found Choice Home Warranty has a 9.9 rating in the Better Business Bureau. When I googled them, they came up first with the best rating. I got a good price and I'm locked in after my contract expires meaning they can't raise the rates on me. It is having peace of mind knowing they have you covered just in case something happens.

I signed up with Choice Home Warranty to cover my household appliances. The first time I called them was for my hot water tank that I noticed was leaking. They made an appointment for the next day between 11am & 3pm. No one called or showed up. 2 days later I received a call from the company that was suppose to show up and made another appointment. Paid the $45 was told the unit needed to be replaced. 2 days later I get a call from the plumbing company telling me that Choice denied my claim and they would do the job for $2000! WTF do I need this insurance for? I could have just called in a plumber on my own. I already knew the 30 gallon unit had to be replaced. I'm canceling my contract! They also said they don't cover a faucet replacement (I already have the new faucet)!