Choice Home Warranty Reviews

Gerald was great. I got a call back right away and he worked with me on price and payments. He was friendly and personable without being pushy. The website was easy to navigate and I received all my contract info in minutes.

We have been dealing with a problem with our freezer for approximately 6 months. The company that was dispatched has been terrible at showing up when scheduled, needing us to harass them to actually show up. They consistently misdiagnosed the problem and were otherwise terrible. When I complained to CHW, they sent out a different company. The new tech looked at our service claim, and brought a couple parts that might be useful with him. He was able to correctly diagnose and fix the problem within 20 minutes. I will be requesting them for any other claim in the future. Avoid First Stop Appliance (also known as AAA Appliance) and do whatever it takes to have Appliance Express LLC come!

Overall, I would have been better off setting aside the 3-4 years of premiums I paid into a fund for such repairs. Second claim with no coverage offered. It would probably be more effective to do a better job of managing the manufacturer's warranty on the products in my home which I would expect to be covered.

Elliot had to call me back as he originally reached me in my car and I couldn't concentrate and drive. He was very pleasant and patient with me. He went over several plans and described them. He provided me with the policy number on the phone in case I changed my mind and I could refer to the number.

This lousy no good Warranty company. Just moved in made my 1st claim shower leaking smell mold and these fools nope. Ain’t covering it. 30 days I lived here y’all can screw off! I have never would never recommend this crappy business to my worst damn enemy.

Each time there is an item to cover that is expensive it is always declined and when it is reviewed you will give only a small portion of what the cost is of that. There is always a reason given such as it was not a normal wear and tear repair or some such garbage.

The tech who came to my house took the time to answer all my questions and explain how and why certain test needed to be performed in order to determine what was causing the problems I had and how to resolve it.

The technician arrived on time, identified the issue really fast and performed the repair in no time, solving the issue at once. He was clearly experienced and communicated each step of the service so I was always informed. He also took the time to answer all my questions with patience and knowledge.

Technician said problem was due to normal wear and tear and I then received an e-mail that you will not pay for repairs as you decided this was not due to normal wear and tear and is therefore not covered. This needs explanation as if you don't trust the technician. Why did you send him down and have me pay $45? Your company has a lot of explaining to do.

Timely and effective. The repairman was timely and identified the problem and corrected it without wasting much of the time. Second, the online service request was very easy to access and navigate; and the response time after the online submission was remarkable. I will surely recommend it to many of my friends.

We called and had to wait over a week for someone to come out and after numerous calls. They sent someone over on Sunday at dinnertime after giving me 1 hour notice after a long wait. He comes and his card reader doesn't work so he needed cash. Which I gave him without a receipt. It's Wednesday and we are still waiting for a repairman. It now is leaking into the basement. We haven't heard a word from their vendor.

Choice responded quickly to my repair needs. The technicians were professional, courteous, and they came several days earlier, than expected, which was appreciated! The repair was made, and I have AC again! I would recommend them to anyone having AC problems, and Choice home warranty to all home owners!

Our dishwasher quit draining and I put in a request for repair. I received an appointment for the next day within a couple of hours. The representative that came out was fantastic. He wore a mask throughout his entire visit and found the problem quickly explaining what had caused it. It was fixed quickly and everything was put back as it should be and the mess complete cleaned up. Great experience from Choice warranty and the company they contracted with!!

I just renew my contract for another year - that is how happy I'm with CHW. The only recommendation on my part would be for CHW to NOT set an immediate appointment when a claim is request it. Why does CHW assumed that the customer would be available? Why not consulting him/her first? Respectfully.

The service person was very professional and informative. I was made aware of the problem and what the next step would be. I was pleased with the phone call for an earlier arrival time. I would recommend for any of my next appointments.

Tried real hard to sell me something I did not want. I kept telling him no that I was not interested. Wanted to sell me a policy which would cost me 3300 dollars. This is a racket too. Cannot end my conversation.

Called yesterday to report my issue with the fridge (it eas making a horrible sound), and already the technician came today. Fortunately, the problem wasn't too serious. The tech ordered the necessary parts and will return to install them. Super quick and friendly service!!!

Plumbing is always my top priority to take care of no matter the cost. Even I have 10 policies with CHW, but the services on plumbing issues make me not renew policies in future. Each time when I reported a plumbing issue which water leaks thru the house, but CHW always scheduled plumber services for a few days later inspection and repairs later. In these few days, the water damages grow exponentially.

I am a new customer. When I called in, Jason was so helpful and patient. He made me feel like my business was important and wanted to do what he could to help. He took the time to find out what I was interested in and find any available specials for me.

This is the first time I have had to call on my warranty with Choice. I had an appointment the very next day, and checked on the company coming to check my water heater. They arrived on time, and fixed the problem quickly. GREAT EXPERIENCE! I would recommend Choice to any of my family and friends! THANK YOU!

The representative/Acct Mngr. (Devin) was Informative, he explained everything thoroughly. Which made my decision easier to make, to opt to start today. The plans are affordable, and necessary, and just make sense to have. This is a plan every homeowner should invest in.

The first company and technician was booked several weeks in the future which was okay since it was not an emergency. But he did not show up and Choice had to call and schedule a second appointment which he still did not show up for. The next company missed the first scheduled appointment but and were then scheduled for the next day. The technician did communicate via text message and I greatly appreciated that. He resolved the issue quickly.

Re lady I spoke to today was very polite, prompt and attentive. She entered my claim quickly and sent a confirming email promptly. My claim is for the service cable that comes into my house and into the meter box. The something that covers the cable is completely split open with the wiring exposed. Need it replaced as quickly as possible by a licensed electrician.

The service call was excellent and prompt. But, the contract says it will replace the appliance if it could not be repaired, it didn't say you would get a cash sum. I got only $250. Could not find anything for less than $600. If you prorate things depending on age, this might be fair, but you should state that.

CHW customer service responded quickly on our request within an hour and we were scheduled for the service in 3 days. We had CHW technician to fix a dryer last year. He did a great job! Definitely will recommend CHW to family and friends!

Technician was on time and very polite. Was considerate of the house and cleaned up after repairs. Secondary problem was identified. Technician obtained approval and Went to Home Depot to obtain a part, returned quickly and resolved issue. Offered follow up if any issues. Good service!

The Warranty company refused to cover a major appliance due in no part to anything I did. The water heater had a major leak in a connection to water heater but since connection could not be replaced due to the age of water heater and everything had to be replaced. In all actuality they don’t cover water heaters. They had no problem taking my money for this coverage but refused to pay.

Dwayne, the electrician who Watt-up sent to provide the service, came in on time complete with mask and gears. He was very courteous and friendly. As I described the electrical problem, he was very attentive and he asked questions to gather info that he needed to solve the problem. He then explained to me what the problems were, then proceeded to solve all that were covered in his assignment. He was a very helpful guy - truly a big asset to his company.

I just signed up so it is too early to rate my experience! The sign up went very fast and I was pleased with Max the salesperson! I have some familiarity with these programs since I was the beneficiary of a program when I bought this house.

I was still looking @ the website when he called and he was very pleasant and upbeat about his company. He made it very easy for me to make the decision to switch from my current home warranty co. to this one.

I submitted a claim for AC repair on a Thursday evening May 20th. It was assigned and the repairs were done by the end of Friday May 21st. This was a much better experience that my previous experience with CHOICE assigned technicians.

Appointment scheduled quickly- technician was able to arrive earlier then scheduled appointment time. Technician described the issue, made recommendations and took the necessary action to get system operating properly. Received from Choice a detailed explanation regarding the substance of the issue and why that issue is not covered under the contract.

We had a dead fridge...called Choice warranty.. They had a service guy out next day! He diagnosed...They said it was unrepairable. Next day, I got an email with an offer to replace fridge with a LOWE'S GIFT CARD! I HAVE NOT ACTUALLY RECEIVED IT YET ... BUT I'M THINKING THEY WILL BE QUICK... TO BE CONTINUED.

This was my first service with Choice, I was with Homeserve for over 4 years and I am so happy I switched. Choice is more professional, well organized and easy to contact. The recent tech I had for work on my Sub Zero fridge was far superior to any techs supplied by Homeserve. Very satisfied.

The service company Harris County Appliances was great actually so far the only bright spot with this experience. It’s been over a week. No completeness to my dishwasher issue. The $246 to purchase a new unit is only half of what low end dishwashers cost. Disappointing to say the least. I’m now waiting again on the $246 to go and purchase a dishwasher, how long will this take?

I filed my claim and had a response with a technician and date within 24 hours! The technician kept me updated either by call or text about arrival time. Tech was very friendly, knowledgeable and helpful. Received email before tech left with the claim settlement and how to retrieve my gift card! Best experience I've ever had with home warranty companies!

You seriously need to get organized in your offices to where the clients are dealing with one person. I had several calls from an office that is not here. Plus the CS didn’t have a connection with the the company they hired to do the job. You can try knowing the real date thing are happening!!!

My claim for a water leak I told the contractor I would pay for the water heater to be removed and replaced after the water leak was repaired. As usual Choice will not cover ever the repair of the water line which IS COVERED as a warranty item I what the repair covered please contact A1 Service and OK this repair. I would like a call back with an approval for this repair with no excuses from Choice for this repair...

Loay ** was very professional and efficient. I was set up with my new plan in mere minutes. He was very thorough in explaining options and coverage. If Loay's customer service is a reflection of the company then I made the right choice and am in great hands with Choice Home Warranty!

Mr. Wes from Millbrook plumbing tried to fix problem but because this policy wouldn't paid him if he climbed on the roof to fix. I had to live 4 days more before I paid to have it fixed. He was honorable by not taking the $75 deposit money. Choice will not be renewed.

Though I was able to cancel this service call because I was able to solve the problem, the service from Choice was both professional and their response in finding a service company was timely. This was my second call to Choice for service in and I'm very satisfied with both.

My Air Conditioner was not blowing out cold air and I put in a claim and received an email right away. They sent someone out the next day. I received the approval to get the work done right away but was after hours but, Butler M-K Heating & Cooling did fix it and I am very happy!!!

Choice is very good with a quick response when I have had to file a claim. When my air conditioner went out, I was put in contact with Integrity Cooling whom I was very pleased with. Thank you Choice Warranty for coming to my rescue.

As I read other's reviews and knowing my own experience with CHW, I can say that there is something wrong with all of those people reviews. #1. They never repair anything. #2 Upon the tech arrival they take pictures of the appliances in question and without opening them up and look up at the issues, they will take pictures with their cell phones, asked for the $45.00 service fee and will tell you that they will call you back after they get an authorization to fix the problem.

So far one claim has been resolved and I am happy with the turn around time. Blue Star was sent out for repair on my washer and they were very professional and did everything in a timely manner. Would recommend them to anyone.

The Garbage disposal was leaking water from where the power goes into the disposal. The Garbage disposal was replaced and it took less than 10 mins. It was quick and easy install. We called for a service over the weekend and the tech was assigned for Friday and it was replaced right away. I will recommend this service.

Submitting a claim was very easy via the online application. The response was also quick. An appointment was made the same day and the technician showed up within the time frame given. Completely satisfied with the service received so far.

Put claim in on the weekend and they came yesterday (Monday). They are going to fix my oven next week! The repairman was very knowledgeable and explained what the plan was and how it all would work! Very satisfied so far!

I had Andy come by for the inspection. He was very respectful, wore a mask and seemed very knowledgeable. Although he didn't come at his scheduled time. I think there was a communication problem between him and Choice. I had to track him down by the phone number in the claim. Other than that a good experience.

Very upset that I am having to pay for someone to come fix my icemaker when I told them that the last time they came. It was never fixed so why should I have to pay again for someone to come out here and fix it. I cancelled the appt after being told I had to pay again for something that should have been fixed in the first place.

Happy with the response and service. Technician arrived the next day and was very professional and pleasant. This was the first time I had to put in a claim and if this is the response all the time, I would highly recommend.

The contractor (T&J) was thorough to assure that they're taking into account all of our needs and took the time to explain everything to us. At this time we're still awaiting approval for services to be rendered so our rating is premature. Hopefully we'll hear something later on today on when to get the services started.

AC-DC HVAC was scheduled for the following day that I called to make the claim- which was perfectly fine. But ended up calling that afternoon saying they had an opening. We took it, the technician was there right on time. Diagnosed the problem, made the suggested repair. So I hope that we will no longer have any issues with our system. The repair was quite simple- a new thermostat installation. I do wish they would have given us an option to upgrade the thermostat to a WIFI enabled device for an extra charge.

Making contact with Choice home warranty was quick but I couldn't reach anyone to talk with so I had to send them an e-mail but it got done in a good timely manner when I filed the claim on 22 MAY 2021. The tech arrived about an hour late but I was ok with it. Due to him being kept at another job. He fixed the problem in about 30 minutes and I was happy about that and what he did. I forgot his name but he was good. Thank you PRO GARAGE.

I am reviewing My technician from Sears. He was on time, thorough and informative. He knew his stuff and took the time to explain things to me. He gave me tips for the future to help maintain the product. I would recommend him again to a friend.

I am a senior citizen and needed help desperately with my drains all being blocked? I have had CHW since over a year ago and was given no help when I needed it the most. I opted out after 2 days for reimbursement and contacted a plumber on my own and paid for it on my own and will end my contract with CHW in the very near future. All this even after I had told people on Facebook that you were the best in the business? I was taken aback by the way I was treated. I paid $225 and got the problem fixed by myself. I will have plenty to say on face book about this experience. Jerry **

Saretta **

Green Heating is a GREAT company to do the work. They are very good at explaining the problem. And Choice has a rapid turn around on questions and concerns. So far things have gone well. I hope that my reimbursement comes as fast.

I wasn't home when the Tech Came to my home, but he left a message on my phone saying that he was on his way, he sounded so nice & courteous. My son was home and he said that he was so nice & considerate. We need more like him in this world.

I logged into Choice website. I filed a HVAC claim. I was notified within a few hours of an appointment time. The company sent out was extremely knowledgeable and professional. They cleaned my system well. They gave me a class on how to provide monthly maintenance. Very pleased with the service. Thanks.

I am new to this warranty company. I didn’t have my contract number so I put in my email to get it mailed to me. I didn’t see it for a few days as it went to my junk folder. I tried to place a new claim for my stove. I put my email and contract number and the Information and the website said I need to call the company to give more information. When I called, customer service was closed. I do expect this to work out well but it has been a hassle thus far!

The toilet in my master bedroom was leaking water. I called CHW and placed a claim. They set me up the very next day. 3 working days later my toilet was repaired. Thanks CHW! The contractor they assigned to my repairs was very professional and courteous. Again....thanks!

The signup process was informative and helpful. The agent spoke plain English and was not in India. I hope future interactions are as good. I also hope I won’t become inundated with calls, texts and emails, e.g. “Don’t call me - I’ll call you”.

I was referred to your company by a friend who just signed up today. James ** was extremely helpful and courteous. He answered all of my questions and made me feel very comfortable with my decision on signing up with the company.

They were great. They did a very good job, well knowledged in their job, give me the right information to proceed with this claim. I would recommend Choice Warranty to all my friends. That’s how good a job you all did.

I was very disappointed that the repair was not covered. There was a leak in the external pipe. Why it wasn’t covered I have no idea. There was no odd use or foul play - it was just regular wear and tear. It seems like Choice Warranty is now being really nitpicky on what claims they cover and what they don’t- I wish I knew this before I paid for three plus years up front!

I saw looking a TV after I join the team and saw that I don't get the best deal. My rep. didn't offer me the $200 dollars off that you guys was offering on TV and I would like to have it so if someone would please call me I would write a better review but I don't think that was fair to me as a client.

Today I found that I have an electrical problem. I contacted Choice via online information. They called me immediately and started the process which amazed me... It's like having the best Landlord in the world... I'm a homeowner without that landlord to call... This was more than I expected. I'm extremely happy so far.

My a/c was not cooling and contacted Choice Home Warranty and they sent the technician in 24 hrs to fix the problem. The problem was fixed but they found two other problems and they could have fixed it but they were said to call the warranty co. for the additional problems and hence the four stars. Choice home warranty still fixed the main problem and hope that they would let the technician correct the other problems next time to save money and time. Thanks.

No other comments at this time. Will have additional comments after work order is completed. This is only my second claim and the first claim was denied because CHW indicated that the previous work order for stove vent hood wasn’t covered by my warranty. Thanks ????

Updated on 05/27/2021: Joe arrived on time, calling us twenty minutes before arrival. His manner was very cordial and friendly. Within 20-30 minutes he was able to insert a tube into our fridge to help catch the water that was leaking enroute to the ice maker. We had someone out previously that didn't do that step when we wanted the leak repaired and that was not accomplished the first time.

I am getting an e-card within 30 days on a new washer. Why 30 days when I need a washer now and why can't I choose where I want to buy from. Too many restrictions. You could have sent a check. That's what I got on my water heater replacement.

So far the claim has been submitted and awaiting a technician to call me to setup the service. It was very easy to submit the claim and the response has been very timely. I hope to fill out another form with a positive note after the work has been completed.

Raw sewage was backing up and I called on Saturday and by Sunday night hadn't heard back from Choice so I had to get my own plumber and apparently after 1.25 hours waiting for someone to answer the phone on Sunday to let you know I found a plumber. No one ever answered. Then when the plumber tried to get ahold of choice all he got was website not available. Now I am trying to contact reimbursement department and haven't received any call backs.

He was on time, very courteous and kept the repair area clean. He made the necessary plumbing repairs with a high degree of knowledge. He went out of his way to obtain a necessary replacement part that was not on his truck. I was quite satisfied with his work.

Your technician was very professional. Thank you! He was on time - very important to me. He explained the problem. He gave me my options and then said he would call back for the time he could come back to complete the project. Very impressed with Choice Home Warranty! DOUG...Saint Augustine, Florida

Efficient agents responded in a timely manner. Scheduling for meeting with claims review was difficult, every date I selected was gone very quickly. I take that means you are handling lots of clients. That can be good and bad. Clients don't agree with decisions when appealing to review team.

Mohammed provided outstanding service on one of my garage doors. He took the time to explain to me exactly what the cause of the problem was and the door is working very well. I received a couple of phone calls as well as text messages providing me with updates on his arrival to my house. I will definitely not hesitate to use their services again.

Was hesitant when I first purchased the warranty. They have been great! The only negative comment is having to wait for authorization. However, it’s completely understandable. It really helps to keep unexpected expenses down. I’ve had to use them more than a few times throughout the year. Would definitely recommend. Thank you!

Kendra was absolutely lovely and answered all my questions. I have a few other questions and I am currently on hold to speak to one of your reps to ask my additional questions. It sure is a lovely day today. I hope you're able to get out and enjoy some of this beautiful day.

I called to inquire about getting a new policy as I have had several problems with my old home warranty company. James ** was extremely helpful setting me up with Choice Home Warranty and your company is rated top in the country! Your rates are very reasonable and the coverage is extensive. I look forward to working with Choice!

I’m really glad my mother referred me to Choice Warranty, I’ve had the service over a year and recently had to use it more than once since. It’s been a great service at times of need. The company is very prompt and makes sure everything is satisfactory. I’ve even referred friends to this excellent company. Thank you!

Opened a claim on 4/12 with a service call on 4/14 with a part shipped for 4/28 but had to schedule a 3rd as the wrong part was shipped then a no-show on 5/13. On 5/14 received an email that a replacement part is unavailable but because my fridge ice maker is non-critical to the cooling system the entire repair is declined. On 5/24 the escalation manager said there was an exclusion for built in ice-makers to begin with?!?! He wouldn't refund even refund the service call! I said I would contact the BBB and likely cancel and hung up.

They were very professional and courteous, made sure that we had a specific time for their arrival and answered all of our questions thoroughly. We would most certainly use them again and hope to use them for replacing our HVAC system. Thank you for sending them out!

This was my first experience using Choice and I was a little disappointed that they did not schedule my appointment for several days after my claim. The service provider they sent out was prompt, friendly and knew exactly what the problem was and it took him about 2 minutes to fix my garbage disposal, which basically only needed a reset which cost me $75. My fault, I should have done a little investigation on my own and avoid the need for the claim. Yes, I probably would recommend Choice to a friend.

Simon was excellent to work with! He was very pleasant, as well as, very knowledgeable. He reviewed multiple options available to me so that I could make the best choice for my existing circumstances. I would highly recommend him to others.

I put in a claim this morning and I am waiting to hear from a plumber, I have guests coming to my home on Wednesday for an end of school party and a High School graduation party on Saturday. So I am not happy that all keep getting is these emails to provide a review when all I want is a phone call from a plumber who is going to fix the leak for my $75 copay.. do me Choice warranty.

Had an issue called and booked a slot for the technician, he came in before the scheduled date, fixed the issue and all sorted out. However, after he fixed I am facing another issue with the same appliance, so will have to call them again.

The company that you recommended to come out to fix my machine was 100% great. I highly recommend them For any of my repairs. He was accurate, on-time knowledgeable. Fix the problem and hung around to make sure that actually worked.

Choice has been our home appliance and general electrical components protection company since 2017. They have been efficient with their services and very competitive in pricing as well. This is our second home being covered by Choice. We appreciate their help in this tough world of service we live in. Thank you.

Still have issues with dishwasher. The clips are still broken. Tech said he would get back to me. Waiting on what is going to be done with the clips. Need someone to call me and explain about a replacements. Thank you.

Technician who came out was very knowledgeable. My dryer was actually covered except I had to pay $75 for the tech to vacuum out the lint. I constantly take out the lint and even clean behind my dryer. I have OCD so for them to say that’s not covered is saying like I don’t clean out the lint. I wasn’t happy with paying $75 for the technician to vacuum.

Service call from Bob at A&E Factory Service was prompt and very helpful. Bob reported that the main bearing of the LG washer had completely failed. He also reported that the cost to repair would likely exceed the replacement cost. What is the status of this claim? Today is the 24th of May and the inspection was April 26th... Nearly 1 month with a hung claim?

We are really happy to get this service, was smooth and easy, professional technician, we really love the job already done, we will highly recommend CHOICE HOME WARRANTY as secure and protection of your property, thanks to the company to help us to solve our claim, we really appreciated it.

Like the way my claim was quickly attended to; however, the temperatures are in the 80’s and I called today Sunday. Repair is not coming here until Thursday. That is 4 day wait without air. We feel it should be 24-48 hrs turn around.

I had placed a service claim. Got it processed in matter of minutes and the technician from the network was assigned the service was scheduled and completed the next day. So satisfying. I am glad that I already have Referred Four of my friends and relatives to Choice Home Warranty. Steve from PMD Plumbing/HVAC was so friendly and Punctual. He diagnosed and resolved it so quickly. All STARS from me.

Immediately responded and scheduled appointments in the same week! Loving this warranty and their service so far!! I'm having issues with both ac and my oven and it was so easy to submit a claim. The service was so quick and easy!

The work was completed in a timely manner. I had your service person out less than two (2) months ago for the same issue and I was charged another service fee, that I didn't think was fair because of the short time period between service calls. I have no complaints about the work, only the service fee.

The repair person came exactly when scheduled. He diagnosed the problem, fixed it, and finished in a short period. We no longer have a leaking refrigerator and the freezer and main compartment are working perfectly. No more water on the floor.

Technician was friendly, efficient and plainly described the issue and conveyed to CHW the situation so that they were able to make a quick decision. Easy experience indeed. I know on a hot water heater, not everything is covered, but this was clear and easy.

I highly recommend getting CHW. Reps are always friendly, helpful and Spot on with getting answers fast for you. CHW, ALWAYS gives you peace of mind. After each phone conversation, I feel at ease with knowing CHW has my back. Reasonable Monthly or Yearly rates. You choose your coverage and you never feel pressured from them.

I am very disappointed in Choice Home Warranty. I have their coverage on three houses. I have had only two claims and both were denied - things that were originally said to be covered. I don't understand a company that says something is covered and then when you file a claim it is not covered after all.

The technician was very courteous and kept in contact with me concerning my appointment. He explained to me what the problem was and made suggestions on how to improve and avoid future problems. I would definitely recommend him and Choice Warranty to friends and family. I appreciate CH for having such an excellent technician, he is a very good reflection on CH services.

The representative I talked with provided all information but was impatient and pushy. I did tell him that "it would be nice if you took a breath and gave the me a moment to think and ask questions." Please educate the representative as this would make for a more pleasant experience.

John was very good in diagnosing our problem with our Pentair Water Softener. The “ERR3” error would not go away, and he recommended replacing the unit, as the camshaft would not reposition itself, as it’s supposed to. The unit is not working and will not regenerate itself. Please accept John’s recommendation. Thanks. Ken

I spoke with Simon about a previous icemaker claim and a new water softener claim. He did well in assisting me make right on the icemaker claim that had been denied although I have coverage and submitted a claim for my water softener by DuPure in the hopes the company tech can complete his work.

Turnaround time for an appointment was quick. I was able to get it the very next day and the representative was very friendly and knew his job. I will definitely do business with them again. Even with the wait time for approval of repairs was only 24 hours.

I was called for an appointment the next day after I submitted my claim and the tech actually came out that day. Very fast service. The tech was courteous and quick with everything fixed that day. I was pleasantly surprised and satisfied.

Had a problem with my Heat Pump and called Choice Home Warranty! They got a contractor on it right away! The contractor repaired that day! So if you need a good home warranty company you need to get Choice Home Warranty!

Stay away from this company. Very time consuming process for claims and resolution and lots of hidden T&C. It's a pain and most of the rep's & service contractors are rude and un-friendly. Claim process takes forever and they don't cover what they promise at the time of selling.

Waseem was very knowledgeable and professional. I highly recommend his work and I would recommend his return if we ever need a technician again. He recommended and he went out of his way to explain. If we can recommend Domitian will be him.

I will know more when the tech. is here to fix the problem. The lady I spoke with and reported my problem was very nice and made it easy to report my problem. This is my first time to make a claim and am pleased so far. Thank You for being right there and making my claim for me. Jerry

Had an issue with the master bath toilet. Submitted my claim via automated service with ease. Received an automated call a couple hours later confirming an appt. Extremely pleased with the ease of rectifying the issue and quick response of the company in Choice Warranty’s network.

The technician was communicative, on time, friendly, knowledgeable, however he could have lubricated the garage doors but told me to do it instead this was highly disappointing. He did tighten the sensors & offered good advice on how to avoid future issues.

The technician arrived on time. Spent considerable time diagnosing the problem and informing CHW what was needed to fix the problem. We received a response from CHW within a couple of hours on acceptance of replacement of the air conditioning unit. We are now waiting for an appointment to replace. I would recommend anyone buying a home on this warranty service. The technician was very good. I will definitely renew next year!

HVAC tech came out found the issue, took photos and wrote a summary then sent it in to Choice. They made a great decision. Now we are on our way to getting my new heat pump/ac installed. I am glad to have the warranty due to the fact my deductible is way less than what it would cost me if I did not have the Choice Warranty.

(Repairman) called me to tell me that he was going to house to “look” at AC not working about 1. Insisted on warning me it might take hours to get ok to fix. When I suggested he go so we could get it fixed today he got angry and hung up on me. When I called Choice back they told me we would have to pay $250 to get it fixed. Our contract is to pay $65. I asked for manager to call me back. A few hours later a “ manager” Natasha called me back. She was nasty and said work is not done on weekends, that “vendors” can handle jobs the way they want and I would have to get in touch w/ vendor for appt to fix. I called vendor and a day later no call back. Meanwhile my tenants have been in 90+ heat all weekend. This is disgusting service. Someone needs to address this immediately.

Called in a repair request. It took a couple of weeks to find a repair technician but the brand of washer kept being incorrect and it ended up over a month before Choice found Appliance Technicians Repair and Service LLC. Brandon responded the same day as assigned and was able to diagnose over the phone, contacted the manufacturer and got the parts shipped directly to me and responded the day the parts arrived to complete the repair. Very efficient and professional.

I LOVE GARRY... your friendly plumber. He's great!! Very responsive, dependable and punctual. I would recommend him for any of your plumbing needs. He worked with me through my busy and hectic schedule and helped figure out a time that worked for both of us. He is highly knowledgeable. Excited to work with him again.

Denied to repair my hot water tank. I was denied on my last claim but after a hearing it was approved. But waiting for these is stressful because I still need a hot water tank. Had no hot water. This warranty was supposed to give you a peace of mind. Not so.

Max was extremely knowledgeable. We discussed what the plan covered and what would fall under insurance. He knew his stuff and was absolutely not pressuring in the least. It was great. It was helpful to know what issues would fall under the coverage so I have an accurate idea of how the plan does and doesn’t work.

I appreciate that Choice Home Warranty sent someone to come look at my stove. I’m thankful that the last person I talk to was kind and helpful. He took the time to listen to me and apologized that my claim has taken so long. Again thank you home choice.

Service was decent but the price they offered (and wouldn’t budge on) wasn’t even close to the hat it cost to replace my dishwasher. I understand about age and all of the appliance but I expected at least half of replacement cost for a similar one. When assigned to a case manager, it was a full 3 weeks to get a meeting. Then 30 days to get the gift card to Lowe’s which limited my choice where to purchase. Not sure I’ll renew when it’s time.

The service person presented himself neat, clean and professional. He took care of the issue with one call. I have always been pleased with my service from Choice and the people they send and this was no exception. The service techs come out within a couple of days and are have always taken care of the issues I might be having. I am a Realtor and refer Choice to all of my clients.

Professional and courteous service. I was pleased with the automated appointment scheduling. Also, there was a reminder call for the appointment in advance. The technician fixed the broken part and installed the new part. My range is now working properly. I would recommend this company to some friends. Enjoyable, convenient service.

Within 2 days someone came out to fix my problem, technician was professional and knowledgable. I would recommend Choice Warranty to family and friends. Hassle free and no more worries on trying to find someone to fix issues in your home. Very happy and satisfied customer.

So far I have had good service throughout my demise of one of my Refrigerator's going out. The Choice Home Warranty Representative, the Residential Home Repairs Representative, and the Technician were very Courteous and very helpful, understanding. I recommend Choice Home Warranty to everyone I know.

My husband had heated several items in the microwave without issue. When he got to the last item, the turntable stopped turning and the microwave wasn't heating. I submitted a claim online that evening and two days later the tech was at my home. He initially thought he might have to order the turntable motor, but was confident that he could get it heating that day. Well, in less than two hours, the unit was 100% fixed. I couldn't be happier with the ease and speed in which the repair process took from submitting the claim till microwave was fixed! Very satisfied customer.

I must say I have never had a repair man to come to my house and fix my problem so fast. I called about my problem and the next day they were here to fix it. My repair man was name Amen and he the best repair man I have every had. Thanks Choice Warranty.

I can’t thank CHW enough for their professionalism and service. I had an issue on Saturday for my AC and someone came out on Sunday to fix the issue. The whole process was painless and very efficient. We are very fortunate for them! Thank you!

I will never recommend this company. They will use any means possible to deny a claim. After 3 years with a great home warranty company, I cancelled my plan with Choice Home Warranty after only one month into my plan with them. I returned to American Home Shield. You get what you pay for and you get a lot more with AHS! Costs a little more, but it is a no hassle company. Choice Home Warranty is very good at giving a customer the run around with a claim...and you better not want your problem resolved soon, it can be weeks.

Waiting almost a week for service was just too long! This is the reason for only two stars. On the other hand when the Serviceman arrived All Issues were Fixed Properly and Quickly. I would recommend C-Force Plumbing to fix my plumbing issues every time.

We began our contract with Choice in April. In the last almost 2 months we have made 2 claims. In the first claim we had was our dishwasher. Because the serial number sticker fell off, the tech never even looked at it. They offered us $200 for a new one, which was closer to $100 after their fee. They also only give payouts with Lowe’s gift cards and you have to wait 30 days. So we still have no dishwasher, more than a month later.

The technician Juan was very knowledgeable and thorough in his assessment. Found the root of the problem and solved it immediately. Then checked the temperature to verify it was working as expected. So yes, I will recommended him and his company again.

It was a very fast fix, but when you didn’t know this is what you do! Call for help. A learning experience for us. Thank you! Learned there’s a reset button you have to push and wait approximately one hour till you have hot water again.

My washer and dishwasher were both beyond repair, according to the service tech. The price that was quoted for both, which was somewhat disappointing to me, was barely enough to pay for the washing machine alone. Because we have been loyal customers for over 3 years and never had to apply for a service request, it seem that would have been taken into consideration for me to at least get retail value for my appliances.

Dear Choice Home Warranty,

When the tech came the 1st time, he increase water pressure on master toilet to remove noise and didn’t have the fill valve to replace the other toilet. When the tech came the 2nd time, I mentioned to him the increased water pressure was causing another sound and asked him to look at it. He said he would but left before looking at it. This is a bit disappointing.

Techs came in and changed a couple of parts on my Ac unit. Everything works fine now.. Great Job. I would definitely use this company again. I was pleased with how fast Choice Home Warranty found a company to come out. Once again great job.

The gentlemen that came out from Saving Grace plumbing (Colton & James) were very knowledgeable and did what they could to resolve the issues I was having with the toilets. After working on the sewer lines they discovered it was a city issue. So grateful for them & Choice Warranty for sending out a top notch company!!

We've been told we'll receive our Lowe's e-gift card (and we certainly had no choice on that!) within a 30-day time frame. Thanks for the nonspecific time. I'm glad it was quick resolution, but by no means should it take that long to email our payment.

He was on time, even could have come a day earlier if my schedule had allowed. He was very good and was able to diagnose my issue. We are waiting on CHOICE to approve the repair which I expect they will. Thank you for helping make this easy.

My property manager had tried calling to schedule a repair and no one called her back. She had me convinced that the service should be cancelled. I decided to try myself and did an online service request. It went very smoothly and the technician was great to work with.

Dryer repairman arrived the next day and only one hour late from scheduled appointment time. He fixed the dryer very quickly and in just one visit. He was friendly, courteous, clean, and cleaned up after himself. I would definitely use this service again.

Professional friendly service. Although I wasn’t on the schedule they saw my request was properly made and fit me into their schedule and resolve my issue in a timely manner. The gentleman that came to my home with her professional. You wore booties to protect my floor coverings and explained how to prevent this from happening further in the future.

I was satisfied with the technician everything went find and yes I would recommend a friend. So far I have no complaints and I’m very satisfied with how things are being done. I have some people that I’m going to recommend for home repair, as a matter of fact I was referred.

The electrician that came out yesterday was great. He asked about the problems/concerns and took it from there. Explained to me throughly what he was doing, why/how it happened. He was friendly and courteous. I would refer him to anyone. Great service.

Removed tank and replaced washers, etc. They answered questions I had about another issue in my garage (leak) as an opinion of what I should be doing about it. They were pleasant and professional and very knowledgeable. Cleaned up after themselves beautifully.

Tech came in and fix the job in no time! He was quick and knew exactly what was needed. I appreciate the great service that I have received so far from Choice. I feel confident when I call that they will fix the issue with no problems.

2 year old AC unit stopped working and Choice dispatched a repair person within 24 hours. It turned out it was a little longer than that due to pouring rain, however he called every few hours checking in with me so I knew what was going on at all times.