Choice Home Warranty Reviews

I plan to stop business with you as soon has my problem is fix. Your management have done a very poor job. It was not the technician fault. Your company has delay and was very rude to him. Robert ** at Fix it was stop every which way he could to solve the problem. I even heard you would not paid him. You sent another technician JSC to do the same work and now after almost two months he said he here in next Tuesday with with parts. That just on the dyer. Robert ** has done everything he could to solve the problems. Your is why I changing.

The representatives emcid not even know the office hours. Forced me to continue to deal with a company that no called, no showed on several occasions. Middle of the third day and having to escalate my issue I have air. The person that fixed it was super great. It's sad it took so long. And they would not change the contractor.

This is my third policy with CHOICE Home Warranty and I really believe they give a great value to their customers. Again Maurice took very GOOD care of my needs with my new purchase. Be it that this home is for my daughter, it was imperative that the house have this coverage as it will liberate me from most incidents that may occur. Thanks!

Enjoyed the conversation with the agent. Having actually checked out the reviews before purchasing helped me a lot as well. Hope that I never have to use it, but knowing that I am in good hands does matter! Thank you!

I live in Mesa AZ and one of our two AC units quit working. With the temp over 100 degrees, the other unit was able to keep the temp in the house under 88 degrees (still uncomfortable). Choice was quick to respond and responsive throughout the whole process. They kept in contact and were genuinely concerned for my satisfaction. I am glad I purchased a home warranty from Choice!

We were very impressed with the technician (Edwin); he did a great job! And, we're very happy with Choice Home Warranty! Their customer service is outstanding; when there is an issue with a job being completed thoroughly, they have ALWAYS made things right and we would certainly recommend them to friends and family. Thank you for the outstanding service!

It was a pleasant experience. Representative seemed to be very knowledgeable and also let me take my time and make a decision and call back later. I thought was nice not being pushy and allowing me to take my time. Thanks.

I was very happy with the entire process until I was told I had to pay $119 for the labor of a second person cause my washer was stackable, when questioned customers service that this was not specified in my contract... she said in a sarcastic way “we didn’t say we would cover the labor of a second man either“... I feel that this is something that should be fully disclosed so we are prepared to pay for more than just the service fee we have been told... When I bought the policy I was explained that the service fee was all I had to pay... that parts and labor are included.

Very disappointed that had to purchase a garage door opener remote because your service rep did not approve one even though there was one available with the new opener installed. This shines a very bad light on the quality of the contract I have.

Superb customer service, Prompt assignment of work order to the technician and work completed same day. Overall very happy. I definitely would recommend friends and family. It’s very well worth the money spent on yearly premium. Very reliable and efficient service.

It took an entire month to get my refrigerator fixed. The first technician who was supposed to do the job did not show up, the second did not fix the problem, the third did not show up twice. These missed appointments wasted about 12 hours of my time. Choice Warranty did give me the option of finding someone else to fix it, and I had Samsung send someone out who fixed it and called Choice for reimbursement.

I never write reviews. They will find every reason to deny your claim. Had a my AC went out, they had a tech to come in and checked. The tech told me they will not pay for the leak check. I ended paying my own tech to do the leak test. It took over 2 hrs hold and 5 different phone calls. I ended up begging the rep to connect me and the tech on the phone so I can explain the test to the authorization, finally after 15 mins I get thru to them. I explaining to him (he was rude by the way).

I would like to thank Vince ** for the presentation that he gave us. The choices that he presented were very positive and assuring to us senior citizens. He gave us peace of mind. We are looking forward to our next 3 years experience with Choice Home Warranty.

Back in November/December 2017, two of my ceiling fans were making a horrible screeching sound. Choice Home Warranty assigned a "technician" to come out and diagnose the problem. The technician set up a time with me, but never showed up. I called him and he said his vehicle had broken down, and he would not be able to come. So I had to start the process all over again with Choice. They assigned another "technician" to come to my home... about two weeks later this technician and his helper show up to replace two ceiling fans, which I had already purchased. The "boss" was on his phone almost the entire time. He hastily installed a ceiling fan that was wobbling. Again, I called Choice to complain. A week later, the boss' "helper" came out and re-installed the ceiling fan correctly. Never have I had such drama over something so simple.

The service we received was prompt and very good. I have had trouble contacting the garbage disposal people becuase we did not get a copy of the manufacturer's warranty and I had a question regarding access to the disposal. I have called them several times and not had a response.

The only thing I have an issue with Choice is the hold times, 30 minutes is unreasonable. Our complaint is regarding the contractors. We have been dealing with trying to get our air fixed since the end of April. The unit has yet to be fixed. You will see the history in our records.

After speaking with my daughter concerning my current Home warranty was increasing. She went online and found Choice Home Warranty. After filling out a online information a representative gave me a call. The only problem I had with his new man (Jake **) would not give me enough information until I give him my credit card information. I asked about senior discount. He would not give me information until I commit to a policy. In my opinion if a customer is asking for information concerning a company to my a decision that company representative should not ask for payment before then say to a customer, "I'm not working on commission."

Great to work with. Great price and very easy to work with. Seems to be knowledgeable on the product. Work with me on additional items that I wanted coverage on. Explained everything well. Not too pushy and nice. Thanks again.

I dealt with Walter as my salesperson. He was knowledgeable and courtesy on the phone. I'm pretty much a tough customer, being in sales myself. I was difficult to get a hold of and pin down to talk. He was extremely persistent, yet courteous. He outlined the warranty, attempted to save me money, which he did. Thank You.

Called on Saturday requesting service maintenance on refrigerator. Maintenance came out Monday, collected their $45 service fee and have not returned. Called Choice and representative told ME to call the guy, rather than Choice reaching out to find out where the maintenance guy was. We called and he told us he couldn't come out the next day... refrigerator still not working! We pleaded with him to come back tomorrow and he finally said he would be there at 8am. Maintenance guy text my husband at around 7a and said he would not be out! Called Choice and of course they're not open yet. No repairs have started but Choice took the service fee!!! Will call Choice this morning and Request to speak to a manager. Poor customer service.

The technician is not friendly. He told most of the things Choice Warranty do not cover. I was totally shocked. He told he put 2 pounds of Freon as it was low and suggested me to put leak proof agent to prevent any leakage. He told the cost of the leak proof agent will not covered by Choice. So I am forced to give that money. He wanted either cash or check and not credit card. He told the a/c will be cooling fully within 8 hours. But the temperature was 83 before he started work and reach down only up to 79 up to this morning. I was totally frustrated. Now the ball is in your court.

Came out quickly... didn't fix the problem, told me how to fix it, charged 45.00 then left... I feel I paid for nothing. The reason I have this warranty is, I'm a 56 yo single female and it was suppose to give me peace of mind to not have to work on things... didn't happen.

Toilet tanks leaking. Very good - Claim filing very easy. Plumber call back with the appointment time within 24 hours - call telling us that they are on the way 30 min prior to arrival - Timely arrival. Very clean job done.

The technician from DGI was very informative and gave me good suggestions to help keep my family and home safe based on the needed repair (Oven Thermostat). The scheduling and arrival time were quick and on time. The payment of $45 for the entire repair was well worth having the insurance. Choice Warranty worked well for this repair.

My machine has been broken for almost 2 weeks; there are way too many delays in your process that have cancelled out any "peace of mind" that I was supposed to get with your warranty. The first repair company that you were supposed to send out was a "no show and no call". I WASTED 6 hours of my precious time, waiting from 3-8 for this flaky company. Second company, who is supposed to do repairs on my machine has been out almost a week ago, but I call them everyday and still do not have an appointment to get the repairs done. I have also called you several times, and I found out the problem was that you were texting the approval to the wrong number for this company. If I wouldn't have (again) spent lots of my own time, nobody would have cared and my machine would never be repaired.

We had called your company to report a water hammer, you sent out a plumbing company, which was Reliable Plumbing. One of their employees apparently did not know what a water hammer was, called his boss, and after we called your office again complaining about no contact with the plumbing company (neither could you reach them either), we have not had any further contact. How can you justify using an outfit like this? And more importantly why should I pay your company premiums for service like this?

I didn't complete my order. While the sales rep was in the middle of upsell, I told the sales rep never mind and thanks for his time. The sales rep. on this call in my 40 years of sales call was a Horribly NASTY sales rep who almost went irate with me just because I didn't want to accept the 5 or 3 year payment upsell. I had to asked him to calm down. He asked what was problem, why I won't accept the better deal at larger financial commitment. He insisted it make sense, but he wasn't hearing me. It was terrible. I call customer service 2x and held for 40 mins then got disconnected. Send a company email, have heard back as yet.

The pool company was actually able to come out a few days earlier to assess the problem and work around my work schedule to come back out once claim approved from his assessment. The operator was friendly and able to set up the pool company quickly to come out. Very helpful as well and able to answer all my questions.

I already had a Choice Home Warranty on the house I was selling. As a selling point, I kept the warranty in place for the buyer, for 1 year. That year has almost expired and wanted to transfer the policy back to my name and new address. Patty was very helpful and patient in getting that done. Thanks so much.

Please Never sign yearly or 3 yearly contract with these company, if there is time to come where you need to cancel they will never refund you any penny, also charged you cancellation fee. I had 3 home covered by this company, and they always refuse to do service with tons of ** reasons. Please be aware this company is totally worthless to work with.

Worked as promised! Great experience! Called in a repair on my air condition and was promised an appointment the next day. They provided me with the number for my repair company and was able to contact them directly. They were able get out to me the same day as my reported outage.

They did a good job reaching out right away to resolve the issue. I appreciate their concern for my experience and I'm satisfied with the resolution offer.

I've been with CHW for 2 years now at $400 per year. We've only had to use them a couple of times for minor things until my water heater was leaking 50 gallons of water all over my kitchen floor. When I called, not to mention long hold times, they finally said they could set me up with an appointment THE NEXT DAY. I couldn't believe they weren't going to set me up for that day knowing the situation. They told me who was going to be coming out to the house so I called them and they said they would try to make it that day which they did. He said my water heater was shot and told me he could sell me one for $850, and he would take off the $45 service fee we paid for him to come out, but he said CHW would not cover it and never do. He said they only cover repairs.

The person in charge of the reparation was really good. Well trained and very kind. But CHOICE gives us the appointment 7 days after our claim. This is really unacceptable. A refrigerator is not a luxury object, but a need. CHOICE policy said you would act in 24 hours. You received the claim in less than 24 hours but the appointment was 7 DAYS LATER.

Courtesy, on time, and the price was right especially that he came out on a Sunday. Follow up is great, waiting on parts only taking a few days. Great communication and very respectful, along with great explanation of your problem.

Absolutely ridiculous to wait on phone lines. Get a call back system. Horrible runaround and way too pushy and rude salespeople. You would call me only to transfer me and be left on hold for hours! I have four contracts with you and two coming up for renewals.

He came and fixed my air condition at the right time. I was without air for a week and he came and fixed it within one hour and I was glad that he did a great job. I hope everything go well after this, but right now I do not have any problems.

Henry ** was very good salesman, but friendly. He took his time to explain all the details and different promotions. The price is very good. I hope I will have a good experience when I call for service in the future.

Plumbing stoppage and A/C failure within one day of each other and both problems were handled in a most professional manner, repairmen were scheduled the very next day of the failure. Kudos to Amiga Plumbing and Elijah Air Conditioning for such a fine repair job.

My air conditioner stopped cooling and I was very happy as to how quickly Home Warranty sent me a notif. of a scheduled service... How quickly they came (within 30 hrs) and how quickly they fixed the problem. They explained to me what had happened and did tell me that I prob. needed a new compressor. Within another 30 hrs. My claim was totally rejected... A long list of poss. wrongs I might have done.

The repairman was clean, knowledgeable and courteous. He arrived on time and identified himself at the door. He identified the problem and fixed it. He explained what was wrong. Should I have a plumbing problem I would call on him again to resolve it.

Purchased best policy, AC went out. Contractor dispatched quickly and was helpful. He provided analysis for us. Choice refused to replace or repair due to “corrosion”. AC unit is 19 yo. Nowhere has contractor advised there was corrosion. When we called Choice directly they said that was true however they just “know” there is corrosion. As the temperatures are 100 degrees this week, and my elderly mother in law lives with us, we had to call someone else to repair... In FIVE DAYS. I hope Choice comes thru or they will be getting a call from our attorney. So we are sitting in 100 degrees without AC with a senior citizen. If Choice doesn’t assist quickly they might be dealing with something far worse than replacing this AC.

I signed up for a contract today and was told it was going to cost $700 for 3 years. I asked for something in writing/email before purchasing and was told it will be sent after I give my credit card info. I did so and five minutes after we hung up I got an email saying I had just bought a policy for $1050.00(!). I've been trying to reach customer service literally all afternoon to correct the situation but get transferred to various depts or listen to recordings saying "all lines are busy." I can only imagine how long one has to wait if they have a claim. Wish me luck in getting my money back :/

That describes my experience, quick, easy, with exceptional customer service. Hopefully it's as easy when a repair is needed on a holiday weekend. Time will tell, but I'm optimistic based on my first interaction. Thanks for your help with my home warranty need.

You never told us the return valve wasn’t covered from the beginning and made us believe you were going to repair it. After sending you many emails of our home inspection that you could never accept you lead us down a trail of deception.

I called Choice Home Warranty month ago. I said fuse crackling sent air conditioning man. I was overcharged $95. Same problem. Called CHW. Nothing done. Next day CHW said CJ Electric coming out but sent same air conditioning man who played fuses. Turning off fridge ruined all my food. Again called CHW now they say sending out air conditioning man. I will be charged again. Oh no I am going to my attorney. Enough is enough. CHW KEEPS SENDING OUT INCOMPETENT AND THEY DO DAMAGE AND CHARGE ME OVERCHARGE AND DON'T FIX APPLIANCE. See you in court CHW.

The problem with my plumbing is still happening. I'm not sure what work was done on Saturday 6/23. There is still the long humming sound and the water is still running in the toilet long after it had been flushed.

The Choice Home Warranty still having fix my HVAC unit. It's been 2 weeks now. I called them everyday to check on the status of my claim. They just tell me to wait. I waited, and waited, still waiting. Please let me know what is going on.

Called to clarify terms for coverage on our new house. Had gotten terrible phone delays and bad or no service from AHS sales. Got GREAT service from you (David? et al). Added some extras and bought the 3 year deal for seniors. Certainly would recommend for others!

I filed a claim for a dishwasher and got $200 to replace a $1300 dishwasher. You can’t even buy a cheap one at WALMART, it was that laughable. I had a bad clog in my sewer system and had to have a plumber come out. They refused to accept my claim and the warranty specifically says that plumbing is covered.

Submitted a claim on Saturday morning. We could not get service until Wednesday, with a 5 hour service window. Technician told us he would submit information that afternoon and we would hear back within 24 hours. I called several times, emailed. We heard nothing. I was finally told they would send a new company out the next day and still heard nothing. Finally got an email Saturday saying the First company would repair my dishwasher. I have still heard nothing about when this will take place. No communication between CHW and repair company, and then to me.

Placed the claim on Thursday, June 14 for a noisy garage door opener in my rental property at the above address. Garage Doors R Us accepted the work and was scheduled through Choice to come out on Saturday, the 16th. Tenant called me to say that Saturday would not be good, since he would be out of town, and he suggested Tuesday. I told that to the vendor. Tuesday came and went and vendor stated that he was having trouble getting an authorization. I called Choice, and Choice stated that vendor had not submitted a diagnosis. Finally, garage door motor was repaired on Saturday, the 23rd, after receiving an authorization on Thurs or Fri. Tenant was unhappy with the level of communication and that vendor didn't call before coming on Saturday. However, he is very pleased with the result and how fast the job was one once the vendor arrived.

Waiting 3 weeks for refrigerator repair. Have to keep wife medication at friend's house 5 miles away. Lost a lot of food. Excuse waiting for part. Hired another tech. Fixed in 4 hours. Not happy. At all. Promised it will be fixed last week. 4th week coming.

Water not entering toilet tank. Repairman called to inform me that he was on his way. He did his work quickly and cleaned up nicely. I would recommend your service for this issue. Other times, the coverage was insufficient. When it comes to replacing things, you seem to cover 10 to 50 percent of replacement cost.

Very helpful. No sales pressure. Made statements that were relevant to the purchase of warranty. Myra was very helpful and very professional. Answered every question. Very knowledgeable about the warranty. Referred me to where to look up information and reviewed it with me.

Every time I call it is a minimum of 30 minutes on hold. They open at 9 am EST. Try calling at that time and you still wait a min of 30 min. They don't want to talk to you. They want you to communicate via their online messaging. I placed a call on the 11th for our AC. Technician came out on the 16th and said he'd pick up parts and be back out by the 19th. Never heard from him. Call him on the 20th. No response. Called CHW. They called him and he called back and said he was going to pick up parts and would be there today or tomorrow the 21st. He was a no show. Called him and CHW on the 22nd. He didn't answer me but told CHW that the parts weren't in yet even though I got an email from CHW on the 20th saying the parts were in and he was going to pick them up.

Satisfied with the fix in the end, however I placed the claim on a Sunday and the repair appointment did not happen until Friday. 6 days in June with no AC is not ideal. We were told we'd hear back in 24 hours, did not hear anything for 48 hours.

The repairman has broken a slide arm on the bottom drawer of my refrigerator (he shoved it over and over again until it broke and this happened right in front of me). My refrigerator had a HUGE block of ice on the back panel and the entire inside of the refrigerator is dripping water on the sides and from the top panel. I noticed this happening but didn't pay much attention to it until condensation started building up on the outside of the doors. Then the day before I filed the claim the bottom drawer in the refrigerator started not closing all the way. When I pulled it out to see why it wouldn't close, I saw the HUGE block of ice that was preventing it from closing. There was nothing wrong with the sliding mechanism until he broke it trying to shove it back into place...

I have worked on enough home improvement/remodel projects to know that any given project, especially in an older home, once you "open something up" or "remove something old"... you never know what you might find! This was the case with the electrician that came out to "repair/replace" my ceiling fan. He quickly concurred that the fan motor was burned out. So he removed it from the ceiling. And of course, it was a mess. The wiring looked like "a bowl of spaghetti". And the "mount" for the whole fan was incorrect.

After I filed claim, the tech arrived 06/19/2018. He collected $60 service fee, then told me the next day I'll get a phone call for arranging repair on 06/21. No phone call. Nobody answered call or replied to message ever since. The online status shows claim closed. Texted via online center, got a message waiting for part. Poor communication.

We had washer problems. First contractor showed up once and diagnosed and never returned. CHW provided for a second contractor. Showed up once and diagnosed a completely different problem and had to order parts. Didn't hear anything for a couple of weeks. Finally was able to get hold of him and said parts on order. After that couldn't get hold again. Called CHW and they were able to get hold of them and set an appointment for between 11 and 3 on 6/22. Never showed up. At 3:23 he left a text saying parts were on back order and would get to us asap. "I promise" was part of the text. While he was texting I was home on the phone with CHW not knowing where he was.

We are still waiting for approval on the part because you need a second confirmation on the price. Really??? When you already have one. What the hell is another one for. I am so disgusted with you and cost services doing the work.

Explanation of coverages satisfactory. Salesman very pushy after I told him I needed a comfort level before extending the policy more than one year, he continued to push for more. I was prepared to cancel my order. Salesman finally backed off and finalized my order.

Choice Home Warranty is the worst company. They never pay or provide service to its customers. When it comes to renewing the policy they will make all kinds of promises but then try their best to deny claims. I used to have multiple properties and under paid hefty amount to cover for three years advance payment. Recently one of my properties required work on the A/C. They found every possible reason not to cover and came up with their own clause and never paid. Don't ever go with this company, sounds good deal when talking to their salespeople but you will never get any service from them. I will give them zero star and wonder how come they are still in business. They should be sued and taken to the court. AVOID CHOICE HOME WARRANTY AT ANY COST.

I believe that I was overpaying for my current home warranty coverage so I decided to seek out other options. CHOICE gave us a great price to enroll with a reduced cost for a service call. I decided to choose paying the annual fee instead of monthly withdrawals - cutting my total cost in half.

Excellent service. Technician was an expert. Timely and patient with trying to solve the problem (drain backed up). Do not find many workers with good customer service skills. Will definitely recommend to friends and family. The monthly fee is affordable. Choice Home Warranty responded in a timely manner.

I wanted to get a quote on a home warranty and reached out to a couple companies. Choice Home Warranty, in less than 24 hours has sent numerous emails and made several telephone calls. When they called, I said, very clearly, "Please do not call me." However, they continue. This is not a sales process, this is a full court press ambush.

I called the repair in Friday. The repairman came immediately on Monday. He went to call in the needed repairs to Choice, and kept being place on hold indefinitely. Choice responds when you order the service and when you file a claim. After the repair person comes out, the repair person cannot get an adjuster on the line. My washer is still broken. I have been going to the laundromat and planning to buy a new one because it is becoming frustrated waiting on Choice. They need to hire more adjusters and have a direct line to the adjuster.

When I purchased the contract the person who sold it to me was oh everything is covered I said even attic fan his answer was absolutely. I said what about my tank water heater he said no so I had him add the water heater. Now I get no on the attic fan and hey no it does not cover the ice maker either. And the call center is really bad I had to tell them I wanted to cancel the policy before I could talk to someone that would actually help me. I would say my first experience was great. I called and the guy came out and fixed the appliance. The second time nothing but hassles and runaround.

Great service, the guys made it on time. No question asked. I will extend my warranty after it expires. I will recommend to anyone. I never had any issue when I call for repairs. I had my washer replaced, my garbage disposal, and they checked my ac unit as well.

The end result is always a pretty good experience with CHW but to get to resolution can be a challenge. Simply writing a message in a claim description box just isn’t sufficient for this process. In almost every case a claim is denied. Then I call, (horribly long wait times on the phone) to explain I need the issue checked out even if it is not a covered issue I need a reputable tech/company to go see what is going on.

Your company kept me informed of assignment and scheduled an appt. She was very “southern” and great. When rescheduled needed due to co needs she apologized like it was her fault. Your servicemen were on time, very efficient, explained my problem and fixed it!

Our hot water heater burst on June 11th 2018, it is now June 21st and we are still without hot water. We've been getting the run-around from Choice Home Warranty and from Old Town Plumbing (the company that Choice assigned our repair with). Now we can't get a representative from either place. When we call Choice, they put us on hold and never return to the phone. When we call Old Town Plumbing, no one answers the phone. I am now trying to contact the local news to see if we can do an interest segment so we can get some hot water.

Air conditioner. Your warranty did not cover my air conditioner. I paid $350.00 for freon. My Electricity work required 2 visits before it was repaired! For same problem I expected better service. The first electrician charge me four hundred dollars to run electrical lines I didn't need. Plus he didn't ground the wires causing a second visit by electrical.

Absolutely horrible experience with Choice Home Warranty. If you think you will be covered in your greatest time of need when a major appliance blows you are WRONG! They have about a 4 page disclaimer on everything not covered most of which you need to be a mechanic to understand. We had our A/C blow and $0.00 was covered. I questioned 2 different managers at Choice and all they kept saying is refer to policy for rust and corrosion. Here is the problem. Almost all A/C units are outside and made of metal so if they are out there 2 days they start to get rust spots. Guess what! You are NOT covered. Not for 1 penny. What a joke. Paid $1200 for policy and was talked into all the upgrades. What a freakin' waste of money. Don't depend $500-$1200 on a plan because you will just need to cover the FULL amount of most everything on the list they claim you are covered for. Ended up paying $5000 out of pocket for a new unit. $0 covered!!!

My fridge/freezer went out and the amount of time it took to dispatch a tech and for an appt was extremely ridiculous. I lost a lot of food and time waiting for this process. There was also a rep that "accidentally" canceled my call, so I had to get back in line with another tech company. According to them, there are no priority calls, that is good to know, now! My contract is up in September, I will make sure I look into priorities when looking for comparable companies.

In the first 2 months of moving into a new house we have made 3 claims. The first was for a refrigerator that quit completely. They sent someone promptly but they had to get authorization to fix the problem so they left without fixing it. After they got authorization the part was on order for several days. They came back and that part didn't fix the problem. So they had to get authorization to fix it again so they left without fixing it. Finally got authorization they fixed the problem. 2 weeks without a refrigerator. The 2nd claim they denied because they claimed it was an installation issue, but would not provide any details about what was wrong with the installation, $65 for showing up and not fixing anything. Appeal filed and denied.

Called Choice Home Warranty for a A/C unit that stopped cooling, was informed they could not locate one in a timely manner so I should try to find one, I found a A/C tech and he came out and said the coil had failed. I thought this would be covered but was informed corrosion and/or rust are not covered. How else would a coil fail? I should have read the fine print. Keep your money and fund your repairs by saving a bit each month. You would likely have a better chance of me coming out to do a repair than Choice Home Warranty. I would not purchase another warranty or deal with this company again.

Serviced the water heater and it quit again the next day. Called and a tech was out the day after to replace the guts. The tank was good. It was only 3 years old. Same with AC. Had to wait a couple days as it was the busy time but Couldn't have been more pleased with the response.

Contacted the Warranty server and what a quick turnaround, they had someone out in less than 24 hours. The issue was fixed in less than an hour with the tech even provided me with some recommended server to keep my HVAC system running in great shape.

Everyone was very courteous. The only problem was it took almost a week to get a plumber to come out. R & H Plumbing was very good about keeping us updated and their arrival time. Got the problem fixed so very happy!

Worst customer service I have ever dealt with. Basically liars unless you have a daily rate of people leaving. Sent people that were unqualified to examine the problem. Ended up paying for a complete AC repair out of pocket. I am actively letting everyone and anyone know what an inept company CHW is.

You guys are said that you won't cover water leak for water heater and AC. I don't understand the what else could go wrong major. That too some guy was came and repair, he diagnosed wrongly and replaced wrong equipment. But the issue was not fixed. He didn't come and review the fix. I raised a new claim for the same issue, technicians was suppose to arrive 06/20/18 3pm to 8pm. No one stop by or no one called. Even if called no one responded. Thinking of switch to some other provider.

I purchased this warranty from a salesman who either misrepresented or was unaware of the limitation of the policy. I would not recommend base on the experience I had had with customer service or the claims specialist I had interaction with.

Hi CHW! I just wanted to share a very bad experience with tech who came to my house on 6-15-2018. He was very rude and unprofessional. He told me that it can be so many different reason with my AC unit not working properly, did not check anything and just left. He told me if I am not happy with his services I need to go and buy a new unit. I called CHW about it and I am so glad you sent another tech!!!!! Who was very nice and professional. He diagnosed the problem in 1 minute and fixed my AC fan!!!!! Please DO NOT USE "Hometown heating and air" for any customers, REMOVE THIS TECH SERVICES FROM YOUR SYSTEM, his # **.

I was extremely pleased and satisfied with the response and great service I received when I used my Choice Home Warranty. I will certainly recommend CHW to all my friends or whomever is in need of an excellent home warranty.

My experience was identical to any customer I would recommend using this type warranty. I have sold and recommended to my customers. I listened to the coverage and pricing and was sold on a three year warranty. When we finished our negotiations I told the representative I was a realtor buying for my self. Great guy! Thanks.

I applied for a free quote and then called to clarify some of the coverage. Upon clarifying the coverage I purchased the coverage over the phone. Later I received 7 phone calls asking me if I was interested in purchasing a plan. To which I replied that I had already done so. I have read good reviews about your coverage and service as well as have friends who use both. It is however disappointing that you would call so frequently and pressuring. I do not appreciate telemarketer style calling and consider it to be rude.

Call to asked about renewal of my plan & the agent Matthew hung up on me. He was pushing me on & on & I told him I would think about it, then he just said when you want the 3 year deal than call me & hung up on me. I told he I just wanted to think about it & he got mad. About a hr or so I made up my mind after talking with my wife to see if we could swing that amount of money. I was lucky to get Sam ** at ext **. He was very helpful & nice. We completed the deal & that was that. He did try to offer me a 5 year plan but I'm on a fixed income & a disable Vietnam Vet. Once I told him I couldn't afford it he had no problem with it.

I spoke with a Tracy (customer service rep). She explained the policy to me. We compared it to my current policy with another company. She offered me the veteran package with the lifetime payment freeze (as I understood it). I was leery because she seemed a little pushy. I explained that to her and she very kindly explained that she was trying to get me the best deal she could and if she didn't offer it to me I would never know about it. I agreed that I misinterpreted her actions. In the end, I purchased a 3 year policy and felt I had made a good purchase.

I switched to CHOICE Home Warranty for the cost effectiveness reason. I was offered a great deal for 4 years. I've come to realize that when it comes to the big appliances/units like our A/C and Range, CHOICE does bare minimum. Our A/C freon ran out. They do not cover leak checks, or any of the most common problems with A/C units!! What's the point of coverage, if I'm just going to pay out of pocket anyways?? My flat top stove was not working properly. According to my contract, they are to repair my appliance OR replace it if it is repairable.

All major appliance issues, especially with the AC system, have been denied by you all due to some crappy reason or another. I have to fight tooth and nail to get you to pay for any large dollar amount repairs, even if I can prove appropriate maintenance on it.

Although my problem (garage door springs) was not covered by my contract, I was very satisfied with the responsiveness of the Choice customer service. However, I was charged $45 even though the technician didn't do any warranty work.

This company reels you in with their low rate and your veterans status. Their service is very par to none. The reps and management do not listen to the homeowner nor do they fully rely upon their service techs to do their professional jobs. I will NOT use this company ever again, for the sheer curt attitude of the reps themselves. I feel sorry for the servicemen using this company. DO NOT BE FOOLED by the low price and using your VETERAN STATUS FOR their DISCOUNT! You get what you pay for or nothing at all. If I could give a half star or no star I would.

Replace Garbage Disposal - CHW had sent two different repair people out to work on it before. The first from WJA Construction & Maintenance was rude and I specifically asked that they not send him back. My request was on the order, yet that is who they sent. He had a bad attitude, put the old disposal unit in our kitchen trash can instead of taking it with him, and then told my wife to keep all foreign objects out of it. I was very upset that this is who they sent to do the repair after I had specifically requested that he not come. Other than dealing with the Rude technician, the service with CHW has been outstanding and I would recommend them to others.

I have and will continue to recommended Choice Home Warranty to all my friends. They are quick to assign a technician to my claims, resolve any issues that I have had and any time I have had to call to talk to someone about issues or concerns that are very courteous and extremely helpful.

Choice Home Warranty has been my worst experience while being a homeowner the past 33 years. It takes on average 30-45 mins on hold to reach a person. I bought 3 year home warranty and had not one claim until 10 months in when my AC quit working. Choice sent some company out who misdiagnosed my problem as a crack in a weld at 90 degree turn in tubing. FYI there was no crack. They denied the claim saying it shouldn’t have cracked. I asked a local company to give me their opinion. Turns out it was a leak in coil. I called Choice back and stated I wanted a different company to come out so they sent a diff one which they also confirmed leak in coil.

No problems with Choice Home Warranty. Only been a member a few months. They are sending someone today to fix my a/c. Had a bit of a problem with Morgan air. I would NEVER use them for anything ever. Had to have another company come and find the problem. Morgan air told me the compressor was going bad and I needed a whole new unit and they would sell me one for 6700$ and install the next day. The second company to come out was comfort pro a/c and said there was nothing wrong with the compressor I just need a new thermostat... They will be here today to install. And choice will pay for it. Morgan air told me choice wouldn’t pay for it because I hadn’t been a member very long. Well choice did pay for it. Thank you choice for being reliable and doing what you advertise... "If it breaks we will fix it... If we can’t fix it. We will replace it." Looking forward to a long partnership.

Called with a frozen AC system and it was a quick and courteous operator who took my claim??? Then received an email the next day letting me know the service person wouldn’t be there until Saturday. 4 days later!!! I called the service person and begged to have air this week since it is 98 degrees. He was short and would be here Saturday??? NEVER SHOWED UP!! Stayed home all day waiting on him to never show up!! Choice sent me an email to rate my service and I told them there was none. So they sent another guy... this took until Tuesday. If service calls were more prompt I guess this would be a better service. The second guy who showed up was very nice and professional. I will continue to use the wall company for my clients.

Darrin assured me to give his information as he said I can call him personally and he will take care of the account personally. I never received an email with his contact information, instead I was contacted by a general customer service who would not provide this salesperson (Darren) contact info. I'm just at the start of using your service and deceit is unraveling already.

Once I agreed to the CHW plan, I read the details in the email I was sent. It appeared that there are so many "exclusions" that many of the problems that can occur with appliances or systems will not be covered. Therefore, I feel the warranty is of little use. I called my agent and left a voice mail asking him to cancel my plan and credit my Discover card for the full amount I was billed as he had said during our conversation as it is less than 24 hours. Since I am calling after hours, I hope to hear from him tomorrow with confirmation of the credit to my account.

My repairman was Amaro from Amaro appliance service. I received a call from him the day of the appointment prior to his arrival. The repairman was very efficient, professional and informative!!! On time to appointment and appliance up and running in no time.

Ac makes strange noises. Service tech came out but has not been communicating with me to let me know status. Now ac doesn’t really feel like it’s putting enough cool air out to cool house down and make it comfortable to be in.

After a few less than satisfying service experiences I decided to take advantage of their prorated cancellation. Sam was the representative that answered the phone. He was not willing to provide the address required without my answering his questions. After convincing him that would not happen he agreed to cancel it for me over the phone. It was a $1900.00 5 yr. policy and after 10 month the prorated refund would have been 460.00. There is a $50.00 fee stated in the contract. THIS IS IN MY OPINION NOT A GOOD COMPANY TO DO BUSINESS WITH.

Victor ** was very helpful in helping me to purchase a new home warranty. I am switching from American Home Shield and the 5 year plan was the best deal. He also said I could call him directly, if I needed to.

Air was not cool when arising so put in order for repair. Response time was good. The tech arrived in time slot. No identification on truck or no uniform so was not sure if he was the tech or not. He was seemed to know what he was doing however, it took three tries before he got the air cool. Three pounds of Freon and charged me for it. Thought I was covered, so maybe Choice Home Warranty is not as good I thought.

They have lied every time I have talked to them about the time frames in which they answer claims. As they recently told me "we are not an emergency service". Therefore, your septic system will go out causing your sump pump to stop and your house to flood and they will address the issue at their convenience. You're welcome to attempt reimbursement but it's at their rate which is a fourth of what it really cost. Had I not been lied to I would of never wasted this money on them. When calling them out on their lies they are rude and continue with more lies. Never ever purchase this warranty. Also when you look them up on the BBB they have offered customer incentives for good reviews therefore all good reviews you read were bribed, not actually based on their services.

Your services in the past have been outstanding. That being said I am now having an issue with getting through by phone. I tried to get prior authorization for a service tech but couldn't reach anyone by phone. It's been like that a lot lately.

Our experience was great! Quick response from Flynt Services Company. The original time for service was 3-8 p.m. but; they arrived at 12:30 p.m. They were very good and had the air conditioner issue resolved quickly. We were burning up with the heat index at near 100 degrees. We recommended you to my sister and hope she will get in touch with you soon. Thanks.

The company who repaired my leaking toilet charged me $221.00 on June 8th, no drive up fee because he was already here working on something else that you did not cover. You only paid $105.00, less than half and I have to wait 30 days from today for the payment. That doesn't add up to your advertising.

Our air conditioning stopped working. After waiting for four days for someone to be dispatched to look at it they diagnosed the evaporation coil as cracked and said it needed replaced. Choice home warranty denied paying for the repair even though the warranty says AC AND ALL PARTS AND COMPONENTS ARE COVERED. I WILL NOT DO BUSINESS WITH THIS COMPANY AGAIN.

I want to highly commend VanGuard Air for the work done yesterday. We called in the problem at 9am, Van arrived a little after 10 and completed the repairs about 11;30. He analyzed and repaired the problem without having to leave for repairs. He was professional and personable. I will recommend him to anyone who needs quality work in a timely manner. Choice Home Warranty has a winner here and he is on my "Go to List".

Maya explained the warranty about a week and a 1/2 ago and there was no pressure to sign up. I was ready today and there was a better price and she gave it to offered it to me no questions asked. Awesome.

I find myself being very cautious at this age especially when being responsible for others. One has to realize that SSI does not cover life’s expenses. The explanation of services and fees covered well, I just felt slightly put on the spot to commit. NOT a car salesman thought much nicer! I called back to sign up and my family and myself feel much relieved to be with Choice. Thank you, look forward to working with your company

Had a problem with AC on Monday evening. Fixed an appointment for fixing my AC on Wednesday and the contractor didn't get scheduled on correct day, then the appointment was moved to next day and the next day the contractor didn't show up either. Then we called the customer care on Friday and they scheduled appointment for Sunday and apparently this new contractor has his car broken down. Spoke to him on Sunday morning and he was kind enough to come to home with a ride and have it fixed. Though it was a completely negative experience the contractor fixing it on Sunday made it good.

Charlie was very helpful & informative. He answered my many questions. This seems to be a real good deal. It comes at a timely time for me. I know other people who have this type of warranty and realized I do need this type. Charlie was kind, patient, and professional. Thank you.

Choice Warranty was professionally excellent in terms of fixing AC problem. A technician contacted very fast, and he was very kind. I really appreciate it. Overall the process time was only two days. I want to say, "Thank you very much for your excellent service!"

Abe was very knowledgeable, courteous, explained the policy well as well as discounts and additional policies available to veterans. I was able to purchase a new policy over the internet/phone with the appropriate follow up e-mails relating to my new policy. Abe also provided me with his work phone number and extension which I find exceptional as many companies use foreign customer relations representatives to answer questions following the sale of a product or service.

The company that came to repair my A/C didn't give me any paperwork, showed up with the wrong part, promised to be back the next day, first thing in the morning and repair our system and never showed up. We didn't get a call until 1245 from the company, saying the part wasn't in stock, which means our repair man lied to us. They told us they would try reordering the part in two days, as their factory was closed for the Father's Day weekend.

Disappointed that tech could not repair ice maker in my freezer. State was not covered. Choice did not onform me of that during my request via call. Would like better explanation reference why not covered. Please give me a call.

Freezer quit freezing and lost everything in freezer. The refrigerator is only a few years old. Water was dripping everywhere. Need this fix ASAP. Repairman seemed like he knew what he was doing. Very nice and friendly. I would like his services every time.

May 29 2018 is when I put claim in June 16 it was taken care of. I received a call saying I had a appointment, then was told they were not a part of your people. Then I get a call on Tue. 5/6 saying app. 14/6 3 to 8 at night, called after no show, was told that I did not have app. He did come on Sat. June 16, 19 days after claim. 2 separate auto calls but no person called to let me know why I was waiting. Did talk to someone after 24 hrs. and was told, "We are looking." I was told I could find someone myself but that is one reason why I have a warranty.

I called Choice Home Warranty about my Air Conditioner not working properly, and they sent technicians out to look at it. The technician told me Choice Home Warranty would not take cover the cost of the repairs, and it would cost me $8500 for a new unit. Then my hot water heater went out, and they sent a technician out. Again the technician told me Choice Home Warranty would not cover the cost of repairs, and I was left with water all over my house with no help. I would not recommend anyone to use Choice Home Warranty for home warranty coverage. They have cheap monthly fee, and service call fee, but do not pay for essential repairs when you need it. I completely urge anyone who is thinking of using Choice Home Warranty NOT to use them.

I am very happy with Choice Warranty. Ever since I switch to this company, I have been impress with the company and its process. I call them, and they get the work done. I see why they have good ratings. Kudos to Choice Home Warranty.

2 claims, one appliance who verified appointment time and has been here on time and inspected and ordered parts. 2nd, A/C, I've had two (2) no show, no calls from the same company (a devoted care)! Very dissatisfied, and angry! Still have problem, and have wasted 2 days!

The tech came in a timely manner, was neat and well dressed. He introduce himself. Handed me his business card. After a few questions he got right to work and fixed my A/C unit. He explain everything he was doing step by step as he was working. He also informed me about all of the other services CHW supplies.

Terance ** of PCI Electric was scheduled between 11-3, Wed June 13th. He called en route to advise arrival his time. Terance was professional, courteous, honest and quick. I was comfortable that Terance was experienced and knew what he was doing. I would and already have recommended him to friends. I'd give him an 11 out 10 stars!

Tech arrived next day after call, but had to wait for approval of part repair. Should be a simple call in to get approval of part, not a 24-48 hr response time (per tech). It's now 2 days after tech was here and unit is still non-operational.

I put a claim in on my Air condition on May 15 2018 got a tech within the first week. Since then I have been calling and the company is telling me that they are waiting on the other, The Warrenty Choice. Then I call Choice and they tell me they are waiting on the contractor they sent out. Yesterday I called again and was told waiting on the part. It should take 7-10 days. It's past that. They will check into it and call me back. No call. All I want is my unit fixed. It's been over 1 month and nothing resolved.

5 Star technician was polite, professional, and pleasant to be around. He showed up on time, diagnosed the problem, got approval and then repaired my system. Turns out I just needed a new motor. I've had other repair people, but he was certainly above the rest. Thank you.

The technician you sent out said he had ordered parts, then I get an email from you stating that the cost to repair would exceed replacement cost. You initially offered a $299.99 cash settlement, which I declined. The offer was raised to $347.99, which I also declined. The claim was assigned to Ms Micyah **. After speaking with her she agreed to pay $420.00. The cost to replace the range top I have is approximately $803.00 plus tax, plus I have to get someone to install it at additional cost to me.

I was still reviewing the website info when my rep called me to offer assistance and answer any questions. Very thorough and able to address any questions or issues I raised. Coverage seems very comprehensive and promises to avoid the "gotcha" add-ons present in other plans of this type. I am looking forward to having this protection for my home.

Really pleased with the service. More importantly the technician was very kind and extremely helpful. Hard to get that kind of customer service these days. Kudos to him... Please pass on my thanks to him. Start to finish everything worked really fast and helped keep our house cool in this hot Texas summer weather!!!

I placed a claim on my AC almost two weeks ago. According to my policy it is covered. Last week a tech came out and did his diagnostic but apparently that wasn't suffice for CHW. Then they sent a different tech out today who charged me a second fee and did absolutely nothing. Then I get an email denying my claim hours later. I'm now out $90 for fees, lost wages and all the prior months of fees CHW has collected. I am flagging any future attempts to bill me and I will be ending any business with CHW barring a lawsuit against CHW for unethical practices.

I was pleased with the person that came to repair my a/c. He was friendly and knowledgeable. The only reason I did not give 5 stars is because it took 3 days for the appointment after I reported the problem.

Toilet was not flushing so George from Anytime Home Services came out... Very polite, professional and proficient in the repair. Was done in no time and we were very pleased. This is the only service we have requested since we signed up for and paid for a six yr plan. Have heard a problem a friend had with their a/c repair thru your plan and that scares us if we ever have an a/c problem!!! Hope you would honor your promises in your contract if that happens to us!

I finally got the email that my one year plan was expiring, the happiest day of my life, this company could be the worst company I have ever dealt with, if only I knew they were sued for denying claims and fined a huge sum. My first claim was denied because of surface rust on the coils in AC, they quoted me a line number of their rule book and I swear it was like article 1054.111 states, "Any rust on surface of coil gets us out of everything." Just seen the last review. The guy signed a 5 year contract, oh the poor guy.

I opened this claim on June 4 because my central air unit was not working. I waited 2 days and no service provider had been assigned to my claim. So on June 6; I called to inquire about the delay, after a 40 minute wait a very curt and seemingly disinterested agent informed me that there are currently no in-network service technicians available, and informed me that I had the options to either search for a service provider myself and utilize the reimbursement plan (of which I am not at all interested), or to endure until an in-network technician becomes available.

I would give this company zero stars if the system would let me!!! Worst warranty company ever. They lie to get you in, but once you have paid them, they could care less! They state they have a 24 hour turn-around. They don't. I have put in 3 claims, since buying my warranty. 1st claim, the contractor they made us use said he couldn't fix it and charged me the service call. The 2nd claim, they tried to tell me it wasn't a covered service, so I read the entire service agreement, it was not excluded, & it wasn't until I threatened to sue that they covered it. Just put another service call in & same thing... Can't get anyone out for 4 days (I am leaving for vacation today) & it's not a covered service. Once again, not on their exclusion list, so it is a covered service. They are horrible to deal with and shady!

Choice determined that the dishwasher need to be replaced. I was given no option as to having the Choice technician replace the dishwasher with a like item. Instead I was FORCED to take a cash settlement of $169.99. The cash settlement was nowhere sufficient to cover the cost of a low end replacement, much less having it installed. The cheapest low end dishwasher at Lowes cost from $300-$450. And then an installment fee of $75 by the Choice technician. This is criminal. Why was the cash settlement FORCED upon me and then at an inferior settlement amount? After this incident, I can assure you that I will not be renewing this policy unless a better settlement is made. A $350 settlement with $75 install fee would have been a fairer settlement.

Extra Care Plumbing first came out to find out again it was not a clogged drain. Good Job, nice people. But then Had to schedule JP's Appliance to come out to find out the problem is a control panel. So now it has to be approved by CHW before it can be fixed, so another week goes by with no dishwasher. JP's is a nice person that knows what he is doing.

What a horrible experience this was air conditioner goes out 6-8-2018 & it took 3 different service people to get us cold air 6 days. We live in the south 91 degrees with 98 % humidity. I did not expect same day service but I did expect better service than we got. I have 3 houses warranties with you guys & I really expect better service. What more can I say it was horrible. The service getting someone here.

After a false start with the wrong date for the appointment, The technicians were prompt and efficient. They replaced the defective capacitor and checked the system. It is cooling efficiently and starts up much more quietly than it did before. No further comments are necessary - It was quick and easy.

The Duct work under our house is 21 years old. It now has holes in it. It has NOT collapsed. Choice will not pay to replace it. Small "contactor" on Air Conditioner not working. A $150.00 part. They will pay for that...I pay $45.00 and they pay $105.00. I pay $450.00 to replace Duct work. Will not be renewing my Contract.

Excellent customer service. Choice Home Warranty was prompt with my request. We recommend this company wholeheartedly. Rodd, the technician, was courteous and straightforward. He got our garage door working in no time. We are pleased with his work. Excellent value for the money. Thank you.

The process has been seamless from the beginning. Called to report problem (dishwasher), set appt for service, got email for approval to order part, waiting on second service to repair. Quick and efficient. That is all I could ask for. So glad I purchased Choice Warranty for my home.

Very competitive price and the associate was friendly while I signed up the day before yesterday. I'm hoping they will have a wonderful service as well. I already referred a friend of mine who will also switch to CHW from another company.

On 9/12/17 I purchased a home warranty from Aaron ** of Choice Home Warranty after he convinced me how great and worry free the warranty was. The first time I submitted a claim was when the self cleaning oven would not clean. The cause of the failure was an internal motor which operated the latch which locks the door. Claim denied because door latches are not covered. Recently, the electric dryer quit heating. The cause was a failed temperature sensor. Claim denied because of plugged dryer vent even though I had replace the vent piping 3 months earlier. I had to prove the vent was not plugged by sending them photos of the inside of the vent. They finally agreed to pay.

The service from your contracted vendors with Acute Comfort Services and Dispatch Home Services Inc is terrible. The staff at both of these companies are not of quality and the customer service is terrible. To pay for a top level warranty plan and receive below subpar service is unacceptable. I will definitely be reevaluating this service going forward.

I called the phone number, on hold for over 1/2 an hour. Tried to file claim online, but more info was needed. On hold again for over 1/2 an hour. After speaking to rep, the service scheduled was not in my area! Tried to call, tired of being on hold.

Haven't used the plan yet but the Customer Service Rep that helped me was awesome. Love the discounts. Love the coverage, especially the plumbing blockage, they didn't have that the last time I had a home warranty and that's why I canceled it. Ended up costing me $500, even though they started a claim, they later declined it because blockage was not covered after I had it fixed.

We asked Choice to repair a broken water filter unit in refrigerator, a dryer knob, and air conditioner coil leak. Choice Home Warranty found excuses in all of them. According to them the dryer part was broken of unnatural causes! In fact the knob that was working perfectly was found rotating freely after paying technician service call fee to come repair, instead we got blamed. Same with air conditioner, it is due to acidic material infiltration, (like we spilled acid on it), again we paid service call fee to be blamed. Same with Water filter unit in refrigerator - not covered after collecting the service call fee.

My AC was not operating. Fan would not turn. Tech replaced fan motor & AC started cooling! It took all day to cool because of the high temperature but cools well now. The tech was efficient, very polite, and exact! I highly recommend Alec ** and Mighty Oak Air Co!

They advertise that they will fix or replace a covered appliance if it stops working. What they don’t tell you is that they will arbitrarily assign a replacement cost that they would pay for a ‘like item’ that isn’t even the same brand, color, size, etc. My dryer went out, I paid the service charge and they decided it needed replaced. The replacement amount they assigned me was $299. I went to buy the same dryer and it was $699! The best deal I could find anywhere was on sale for over $500.

Very poor service. The technician replaced capacitor then fan. I have been trying to contact him and he is not taking calls although he was prompt until yesterday. Appreciate that he came in the evening to work in my AC but my problem is still not fixed.

Choice Home Warranty 1090 King Georges Post Rd Edison NJ 08837 is a fraud. This company does not behind their warranty. Buyers beware. Chose another company. I have a outstanding repair which is covered under the their top plan and they are refusing to render. This company expects the consumer to track down the technician they hired for an uploaded report when in fact the technician allowed me to watch the documentation upload to Choice Warranty prior to leaving my home. Do not chose this company.

It has taken 2 different AC companies 3 visits and a total of 26 days to fix the problem with my AC not cooling. During the first visit, the technician claimed some door had opened while running even before looking at the AC unit. When he came back again, he claimed he had to fill 1 lb Freon. When the problem was not yet fixed, we requested a different company, but CHW assigned the same company for a third time. They later reassigned it to another company, but we had to call them back. The new contractor told us he had to fill 2 lbs Freon. We hope the problem has been fixed, but won't know for a few more days.

The electric in both of our garages went out. We have freezers full of food in both and the garage doors were up. After being asked to hold several times, both operator and supervisor told me that someone would call me sometime the next day to set up an appointment. There was absolutely nothing they could do to expedite this as an emergency. For this I was on the phone for about 45 minutes. I called the company who they booked me with and explained the problem. They called you and sure enough, they could come the same day if Choice agreed to pay a travel fee, which you finally agreed to do. They were there within 3 hours and had things fixed.

Air conditioning unit not working - Excellent service, timely, professional and courteous technicians. Informed me about the problem and how it can be fixed. We are pleased with the coverage and glad to have the security of professional and expert service.

I came home from vacation and my refrigerator had stopped working while I was away. What a mess!! I went online and filed a claim with Choice Warranty. I quickly was assigned to an appliance company, they notified me quickly, came and did an evaluation. They notified Choice Warranty, who instantly approved the parts. The parts took two days to come in, then I received an appointment and the refrigerator was working. From start to finish was less than a week. It wasn’t wonderful being without a refrigerator, but it was done as quickly as possible and only costs me the $45 service fee. Very pleased with Choice Warranty and BJ Appliance.

I have no problem with Home Choice Warranty. But it was unacceptable how the technicians communication was. When he tells a customer he's going to do something he should do it or give a explanation. I had to call Choice Home Warranty to get a response from him.

It took a month to complete my claim. Each customer service representative I spoke with (except for the very last lady that helped) was not helpful at all and basically said "There is nothing we can do" and pushed me off on the contractors for the service. The contractors (I had 3 over the course of this issue) were also ALWAYS confused about what they were supposed to be doing. The first contractor was switched because of discrepancies with payment from choice. The 2nd just stopped coming after they came out 3 times and I was re-assigned starting the process ALL over. The 3rd team came out and replaced a part (after a 3 contractors said the complete assembly needed to be replaced) and it still didn't work. I did not have hot water for a month. A full month. Even after multiple escalations and numerous phone calls to Choice.

JASON from BENCHMARK PLUMBING came right in ask where the problem was, I showed him what the problem was. He explained what he was going to do, to make this easy and less clean up for me. JASON took the time to show me the problems and explained what to do to stop this from happening again. I am very pleased with his work. I will recommend JASON again.

I would like to thank the man to fix my A/C. I would hope to have my A/C working. He was that person. He was that man. He made my day. The night it happen was a Saturday and the next day my stepson was here and we knew it was the A/C and it was hot in here. I would stay here. But he told me to come to his home.

The guys that came to my home were professional and very friendly and kept me informed of what they were doing. Thank you for all that you did to help this plumbing issue get taken care of in such a timely manner.

Started to have problems with my refrigerator on Sunday. Called and explained the problem. Got a call back later that repair man was coming Monday morning. Couldn’t get any better service than that. It was repaired on Monday.

Our Air Conditioning unit had stopped working, so we filed a claim. I will say the process was fairly expedient; however, we were denied coverage. They claimed the system was overcharged due to too much coolant. We've had our AC unit professionally serviced for the past two years with no issues. Additionally, coolant hasn't been added to the system by our maintenance company or ourselves. I wouldn't recommend this company and will not be renewing our contract once it expires.

I have received horrible customer service from Choice Warranty & I'm going to seek a refund and go with another company that we worked with when our house was on the market. The difference is remarkable to the two companies. With the other company, I place a request online & paid (which is more convenient to me) at that time and I would be contacted within an hour. Both vendors couldn't take a credit card & wanted cash or a check. With Choice, it has taken days and weeks to get a response from the vendor to do repairs. I think they must not pay their vendors well because no one wants to pick up jobs to serve the customers.

Hi, I have 2 outstanding claims that have still not been scheduled and one was a no show twice! The one claim that got resolved was also a reschedule. I am very unhappy with the service so far. Need someone to call me right away.

Prompt response and professional repair service. Very happy with the service and quality of the repair. Pleased to have options for finding my own repair company if necessary. I was glad to be able to contact someone on a weekend without worrying about an additional charge.

Communication to your company is difficult and laborious. When I communication via your email service I just get back a generic and useless reply. The only communication I have ever had, I initiated. I received no status updates. Communication from your service provider was equally terrible. Please have a customer service manager call me. If no answer, please leave a call back number that will be answered by a live person.

I called to have a plumber come over, he came and had a dog in the van with him, he rolled the windows up, it was then that I knew he wasn’t going to be at my house for a long time. The guy immediately asked for the trade fee and was shaky in his stance, almost to a drunken stupor. He looked at the plumbing issue in the bathroom and stated that to fix it would cost around $650 dollars, he told me that I would be contacted by the warranty company after he wrote a report. That was three weeks ago and I had a neighbor come and fix the issue by replacing some washers and a few water stems. Choice does not have the issues fixed, rather they have it inspected and talk later about fixing the issue.

I had two conversation. One on Monday around noon. First very very very nice. Wish I knew his name. He was very understanding. Not pushy. Knew my concerns about not being able to pay with a check, the guy I talked to today almost made me want to hang up on him. He was very very very very pushy. I didn't like that at all but I did it anyway because I just moved into my mom's house since she has passed 4 months ago and I need the services.

The service personnel Mark and Mark from Everyday Heating and Cooling were on time, polite, quick and efficient. The air conditioner was apparently low on Freon and had a loose connection on a switch. It took a while for the house to cool down, but is cool now. I am happy and satisfied with their work.

Choice Home Warranty or the company that called me several times trying to get me to switch to them so I don't know what a great company they are all this stuff until I have to call them for a service call on my central heat and air unit. They deny a pound and a half of Freon stating that I got a leak in my unit and the service text explain it's an older unit. They leak but they have no part in hearing that. To make a long story short they denied my claim for a pound and a half of Freon which would only cost $110 their price. Do not get this company. This is the worst experience I've ever had dealing with them and I've had companies before. This is sad. I'm a disabled veteran and I've never ever experienced any kind of dealings like this in my life so do what you want but in my opinion shop somewhere else.

We have had to attempt to use our warranty on 2 different houses, 4 times. Each time we have had terrible service. The first time was for our washing machine. It took over 2 months to resolve the claim, and we were not given enough money to actually replace our Maytag washer. We have not had resolution to the issue with the air conditioner in our rent house that was reported over 3 weeks ago. No one has even gotten back to us regarding action to repair or replace.

I hired you guys for 3 years you sent a man to fix a backup drain at one of my rental properties. My contract says plumbing system but you refused to pay for the damage part. The so called plumber doesn't accept credit cards when I live 2500 miles away, so not only do I have to pay you 45 dollars for a service call I have to hire a plumber to go back because there is no drain now. Your salesman sounded so good on the phone. THANKS AGAIN !

Thank you for your assistance Warren. We appreciate your help and look forward to working with Choice Home Warranty! It appears that this will be a good experience and gives us peace of mind should something fail in our home and need repair!

They have not given me my $262.50 refund!!! My next step is to file a dispute with my credit card company. They are very hard to communicate with. I've spent hours trying to get an answer. The bottom line, they do not cover anything that breaks.

The repairman from A to Z Prestigious Plumbing was dispatched promptly. I like that a lot. He was helpful and courteous. I like you took take of my co-pay as promised because one was owed to me. However the part was not covered due to it was associated with the faucet handle. But the plumber went out of his way to fix it, it's not replaced but he made it work. Thank you.

Honestly, having Choice is very inconvenient. Always have to wait 15-45 mins on hold when we call in. Also some sketchy service companies are called in. The process is not worth it to save a few bucks. Many items excluded from coverage in the fine print and these excluded items are the ones that usually have issues over time. Thanks.

He was on time, courteous, and fixed the problem which was worse than I thought. He also cleaned up the area. I was extremely pleased with this company. He was the 2nd tech from them to come here and each time they came the day I called.

We are now new customers. The response via email was very prompt, and the info give to us in a later telephone call was very helpful in making our decision. We are very pleased with the price, and conditions up front, and hope that the service will remain the same, should we have a claim in the future.

Rob was very patient with me, answered all my questions and gave me a good price. I would recommend him and your company to my friends. This was my first home warranty, and I appreciate the help and understanding I got from Rob.

I'll be brief. Simply put your sales rep (Joe **) lied to me about a couple different things. I asked some very specific questions about what is covered on the contract. I have had several bad experiences with AHS and was hoping your company would be different. I'm currently using AHS to repair my AC unit. I was blindsided when they said I would have to pay for modifications to be done (my fault, it's in the contract), and I have been waiting a month for repairs to be made on the AC which still haven't been done. When I spoke your rep, I asked if modifications were covered, he said yes. Turns out after reading the contract, which he wouldn't send to me unless I purchased the warranty with you guys, modifications are definitely not a covered benefit.

Was referred by my sister-in-law Denise ** of Accokeek, Maryland; and so glad I made the call. Rep. was very courteous and professional. He worked with me so I could take advantage of the senior program and more importantly, gave me the coverage I was looking for and needed.

for sure will not recommend this company to anybody

Do not use Choice Home Warranty. I have a leak in my AC system. Called Choice they sent out a tech. He determined there was a leak in my evaporator coil. Even though they say they cover the entire AC system, they did not pay for my repairs because they said the leak was due to rust and corrosion. That exclusion is noted as a general exclusion in their agreement. However if simply says components are not covered if they are inoperable due to rust and corrosion. It does not specify anything beyond that. Nothing specific to AC units. Their agreement also says that they will cover systems that become inoperable due to normal wear and tear. An AC evaporator is exposed to constant moisture, almost 24/7.

I have four properties with CHW. I am now up to my sixth claim rejection out of the four properties. The fine print is so extensive and general that almost everything is rejected. Buyer beware: This low cost warranty will provide you even lower value.

Air conditioner repair service call. You again did not approve this claim. It cost me $700.00 out of pocket. You have never approved any of my claims. I've had 5 claims in 3 years and you have not approved any of them. You are the worst company ever. I will be looking for another company to provide warranty service. Your days are numbered.

I turned in a claim for a leaky garbage disposal on Thursday night and I got a call from the plumber at 7:15 the next morning. The plumber was at the house that morning and said the unit needed to be replaced. The claim was approved and I had a new garbage disposal installed that afternoon. The process was quick and simple and I only paid the service fee as promised.

Two appointments were scheduled through CHW to have a tech come out to service the unit. However, both appointments were cancelled, after waiting all day and missing out on two days of work myself. One company kept delaying the appointment time until ultimately canceling and refusing to come to my area. And the 2nd company just flat out said they had never heard of my town and “I needed to call someone else”. So after all of this frustration we selected the reimbursement option after being promised by two associates that we would be refunded 100% and that you refund at the technician’s rate. My tech arrived 6/6 after 7:00pm and started the diagnosis of the AC unit.

I called Choice and right away I had a technician with an appointment the next day. The technician came out at the appointed time and found the problem, had me up and running within 1 hour. It was 95 degrees that day, tech was very polite and professional, did a great job. Would have gave 5 stars, but as I was talking with customer service I was informed that my third air unit was not cover and had to pay extra for coverage. I did not like that at all especially when we paid three years upfront and told the customer service rep. that we had three units, will inquire about this.

Very poor in communication, there is no process and explanation to make the claim. Customer can’t contact CHW without 1 hr wait period and CHW expect to get hold for that time during the weekdays. Very poor on customer service side.

Kitchen sink was stopped up and a leak was coming from underneath sink. Choice Claim service was excellent in this case. Received appt within a few minutes and it was for next day. Plumber showed up as promised and solved all problems quickly. Could not have been happier.

Water Heater repair: Worked as advertised. Repair response same day and job done by experienced professionals. Will look into some optional coverage that is offered for septic system now that the first experience was more than acceptable.

We have had American Home Shield for several years. After the past year, we became unsatisfied with cost and service. We dove into researching a new home warranty company. It came down to two companies. We were excited to chose this company. Setting up with a representative on the phone was easy, but it became apparent that the employee wanted to sell us multi year contracts. We selected a one year order, thinking that we would see what the service would be like before investing a long term relationship with the company. My order came to my email: Address was incorrect, start and end of contract period was incorrect, and my labor detectable was listed at $60.00 when the promo online was $45.00. The agent said I would be getting the $45.00 deductible. I called back and talked to the same sales person, I was told that it would be fixed Monday. I’m just hoping this was an oversight, not a great start to this new home warranty company.

My experience with Choice itself has been great. When I’ve had to call, the people have been quick & helpful. However I currently have an open claim and due to the vendor’s mistake, it’s been a month and my dryer is still not fixed (they are scheduled to come out Monday). It’s not CHW’s fault however if I were CHW, I would be looking into the vendor to see if this is common. I’ve had a couple of additional issues since I last spoke with a CHW representative. None are huge but I’m honestly really inconvenienced by having to do laundry at a friend’s home for over a month now.

My home is 23 years old. I am using CHW so many times a year. Customer Service is really great. The techs are knowledgeable. If the problem is not resolved, CHW send different techs free of cost. The service keeps getting better year after year. I truly recommend CHW.

It took two months to finally get a resolution with my refrigerator. Initially the power was out to my fridge along with the ice maker not working. Currently the ice maker hasn’t been repaired and I have condensation problems with my fridge. I finally had to take a cash settlement. The first repairman seems to do a good job and told me he had the replacement part for the ice maker but told me he was replaced. The other repairman never came to repair the ice maker.