Choice Home Warranty Reviews

Good tone, clear questions, followed up to ensure my satisfaction. Very polite, very clear, checked information, answered questions, asked good questions, confirmed my input. Started and ended confirmation smoothly and with no open items needing more effort.

The entire process of getting the appliance fixed was very well managed! It's a great experience altogether! The process of booking the claim, scheduling the service, collection of needed details and professional rendering the service, all were great experience!

Third party ran service! Ac went out mid summer and couldn't even get someone on the phone about my claim for ac for days! They couldn't tell me how long (time or day) it would take to get a technician out. I had to call an ac company who was at my house in 20 min. They offered to reimburse me but when it came down to it only offered $50 refund for a $320 fix! My ac company tried to call an follow all steps to get me full refund but no one would answer the phone. I pay over $600 a year and never got anything covered from them it was always "well that's not covered sorry". Waste of money and will 100% not renew or recommend to anyone ever! Don't do it it's a money scam!!!

We were very pleased with the service and repair of the bathroom toilet. He was very professional and quick with the repair, under an hour. He also stayed in constant communication with us regarding his ETA. We also appreciate the fast turnaround time.

Technician was great, fixed fridge on first visit. Issue is the visit took a week, which is too long. Additionally, tech, who was very nice, called the day before to get info on the fridge, which he said Choice did not provide, which they should have.

Technician was polite and informative. He also took time to advise and answer all the questions we had. Showed us what the issue was and replaced the parts needed. He was able to get the unit up and running quickly. I was impressed with his knowledge.

Very quick response and very pleased with the repair company that was given the repair request. I made the claim online and was contacted within minutes that a repair appointment was made. From the time I made the claim online and the ice maker repair was completed was less than three hours. Very professional repair company that was assigned my claim and the technician actually had the new ice maker on his truck and installed in about 20 minutes.

Once the claim was submitted in the online portal, it was assigned to a very quick, responsive plumber. Vince (the plumber) was extremely professional, prompt, and efficient. Claim was easy to set up. Choice Home Warranty gives me peace-of-mind with any home issues.

I was very happy with my technicians, but very disappointed with the way Choice Warranty handled my claim. My heating system would not turn on at the end of May 2025. I put in a claim with Choice Warranty the first week of June and had a technician look at the system the first week of July. He informed me he had to order some parts and would get back to me when they came in. I was charged $89.00 for the service call. I never heard back in over a month's time when I finally decided to call back. They informed me I.d have to open a new ticket and pay another $89.00 for a service call.

And of course it was Friday morning after 10 when I noticed that it was 80 degree in the house and the air was set to 75. I went on the computer logged into my account and put in for a claim. It was very easy to put in the claim and it was processed quickly. Received a call from the air company to schedule an appointment, Monday morning at 9 the air conditioning service man showed up and took care of the problem very fast. It was a reputable company with very professional staff. Friendly and courteous.

I need a plumber asap. I have a disabled wife and I am 82 years of age. I have a leak in the kitchen sink and I need it fixed. It’s an emergency Choice warranty cannot guarantee that the plumber can be here tomorrow. Nor can they give me a number that I can contact someone. Up till now this company has been wonderful

Justin ** was amazing and very knowledgeable. He answered all my questions and provided information on the policy in full. He made the process so easy and had great customer service and provided discounts that were appreciated. Thank you for all your help and time. I feel I can sleep soundly knowing I'm now fully covered.

I have had Choice Home Warranty for over 9 years. They do cover your home and additional things that are on your contract, but there are a lot of things they do not. They recently replaced my indoor and outdoor a/c units. The technician messed up on the install (not Choice's fault), but the technician diagnosed a complete fill line replacement. The warranty does not cover the fill line. I would have had to replace it out of pocket. So I had a 2nd opinion done, and they found that it was not the fill line, but something as simple as not putting gasket tops on the Service line suction valve. So, once I found out that it wasn't the fill line that was leaking, I called in another claim because they closed the first 1. That means I had to pay another service fee. So I will be disputing that service fee, because the technician diagnosed the problem wrong, and the issue is actually covered by the warranty company, had he actually done everything to find the leak.

I have had CHW for over 10 years and up until now, I've never had any problem with them. However, last week I had my yearly inspection done to my furnace and the experts that completed that inspection found a hole in my heat exchanger, resulting in them condemning the unit with the strong recommendation that the unit be replaced for safety reasons. I filed a claim with CHW and they sent a tech out who inspected the unit and agreed that, due to the age of the unit (18 years), the unit should be replaced. CHW decided only the heat exchanger needs to be replaced, which is not advisable on an 18-year-old unit, so they denied that tech's recommendation and sent out another company who also agreed that the unit needs to be replaced.

We purchased our home in July, we had an inspection that stated all appliances were in good and working condition. We find out our washing machine has an issue with balancing during the spin cycle where 85% of the time it will need to stop and reset, wasting water, time, etc. We submitted a claim with Choice Home Warranty and they sent a technician out. The service charge was $75.

From posting a claim to the response and scheduling a technician to come out I give the program a 10. If the diagnosis is to replace due to the age of the appliance I give the program a 5 for this part. It seems even if you have higher end appliances the replacement amount that is provided is just what is considered a standard market level that is lower than a comparable higher end model that you have. Overall a 7

My husband and I had fight our home insurance for 2 years after Hurricane Michael October 10, 2018 just to get enough money in order to purchase another home. I want to WARN everyone in looking for a Home Warranty to avoid Choice Home Warranty AT ALL COSTS!! They take your money and deny every claim regardless of whether the service is included in the contract. After the tech arrived and pulled the ice maker out he said it needed to be replaced and within 45 minutes of the tech sending his report into Choice I received a text message from Choice saying it would not cover the repair. I even went through the appeal process and they could care less. I even ask if there was a possibility of splitting the cost and was told NO. I'm 77 years old and on a fixed budget. They are useless!!!!

Chris was a pleasure to speak with and he was very knowledgeable. The pricing was very competitive to start and I look forward to seeing if Choice Warranty is better than the other two warranty companies I have used in the past. The discount for seniors was appreciated and the multi-year discount is a good option that I don’t believe the other Warranty companies offer.

Clog Pros was on time, quick to accurately diagnose, and quick to repair! He answered all my questions and was pleasant and professional. I'd recommend them to anyone who needs plumbing issues. They came right when they said they would. AND he overcame some glitches at the main office for completion of the work.

I had been with AHS for more than 15 years and for the most part they were ok. A few hiccups with covered items but it was time for a change. Looked at several home warranty companies but decided on CHW on Aug 5, 2025. Unknowingly my refrigerator out of the blue went out on Sept 8th and I called it in on the 9th. My claim was denied based on the report the "electrician" not an appliance repair person wrote in the report. CHW cited the refrigerator was broken before I filed the claim (now they say I lied but not using those words). They said it was a pre-existing condition known or unknown.... WHAT?? Even after speaking with someone up the chain the determination is still the same. I see cancelation in their future. No more home warranties for us.

I purchased a contract from Choice Home Warranty. I had a 4-year old Maytag that needed repair. They sent an untrained technician who came seven times to the house trying to fix it. I was without a washer for 3 months. Going to the laundromat was expensive. They were supposed to buy me a replacement. They didn’t do it! Then they sent a skilled technician from Sears. It took another three visits before it was operational. It worked for a few months. Then, I took out a contact with Sears Home Services the next year. The same washer started breaking down again. I bit the bullet and bought a new GE mid-range washing machine from a local, private appliance store, plus a five-year contract with the store. So far, the new washer is working like a dream.

Our pool heater would not work, and the issue was determined to be electronic malfunction. Of course, Choice chose to deny coverage, stating corrosion as the cause, which seems like a natural factor. There is a very narrow set of acceptable issues.

We called late in the day yesterday, but we do have an appt scheduled today at 3pm. I believe that is very quick. The rep on the phone was very nice. I will see if it is repaired today. This is the 2nd time I have used Choice. The first time was amazingly great.

I’m very happy with the service company that Choice sent to fix my problem. They were here quickly, very courteous and finished job very well. I was very surprised how fast they responded and it saved me many headaches. I am in process of selling my home and had a showing scheduled for next day. Thank you Choice!

I have been with Choice Home Warranty for several years, they have been amazing on what they do! I would recommend anyone that is planning to pursue home warranty, unfortunately I had several items in my home that went wrong. However Choice Home Warranty had their technician mostly within 3-4 days.

Filed the claim, immediately thereafter I received an email letting me know when the tech would be here. The tech showed up timely and was very kind and knowledgeable. He said we would be getting a replacement microwave because one could not be fixed. The only downside is you have to wait 15 to 30 days for a Lowe's ecard.

The Tech who came out was polite, knowledgeable and professional. Absolutely would want him for service again. Communicated with me 4 days before the repair and the day of letting me know his arrival time. He cleaned up and left no trace that he was here. Also had a great personality.

Washer machine broke. Paid $100 to repair it deductible. Found out it was destroyed. Looked at the offer given by Choice. Found their sale on that machine through Lowe’s so accept it only to find out a pop-up shows up saying it could take 30 days. The sale is now going off. I’m gonna cost $400 more. I also have to pay 50 to haul it away. The machine was only three years old and you offered wholesale price and I have to do all the work. Very crappy service and I still have not been given the E certificate, which I thought would be quick to find out. It could take up to 30 days so you can get your big reward back. I will not renew with you anymore and give you a bad review all over the internet. This sucks the way you take care of your customers.

I have been a customer since January 2023. My refrigerator is not working properly. CHW refuses to fix the refrigerator. You offer $818.00. $818 is not adequate when a similarly sized refrigerator in Costco is over $2,550. Alternatively, you can give me a similar-sized refrigerator with the same features (water & ice dispensation). Case manager Ms. Neval called me today (9-22-2025) - refused to fix my refrigerator or a similar-sized refrigerator with the same features (water & ice dispensation). My claim # **.

I had a great experience with CrestCore Solutions. Their representative arrived on time for the appointment and was both professional and friendly throughout the visit. He carefully reviewed the issue with the garbage disposal, took the time to explain how it operates, and ensured everything was functioning properly before wrapping up. I appreciated his attentiveness and clear communication. Excellent service overall!

Terrible Home Warranty Company. Their sales people lie and tell you they will cover your appliances with a comparable one, but that is a flat out lie. The contract states in small writing they have “The Right” to reimburse less than what your appliance was worth. And believe it, they did it to us. We were without a washer for 3 MONTHS due to this and when we tried to talk to supervisors, they gave a whole separate dept of people whose jobs are to be the bad guys and tell you “too bad”’ we aren’t giving you what you need, with absolutely no apologies. Bad company, stay away. I’m in the process of making a claim through the BBB, and the CFPB. I’m not gonna sit by and have other people go thru what we did.

Service man was polite, neat, experienced, and made the repair quickly and thoroughly. He tested the refrigerator at the outset to witness the problem. (i. e. No water coming out, & sound of water leaking behind the refrigerator.) He luckily had the needed part for my 20 year old GE refrigerator-freezer. He replaced the valve assembly quickly, and tested the water flow and that the tubing was holding tightly to the assemble. I'd recommend him for any of my future repairs.

Shemar was professional, knowledgeable and helpful. All my questions were answered and signup process made simple. The available upgrades, warranty cost variables was very well described. I chose the simplest program, with the intent of eventually upgrading if when I need a Choice service provider, I am very impressed the quality and integrity of their service providers.

Highly recommend Choice along with the tech that came to my home. Tamim ** was professional and knowledgeable and repaired my problem at the first visit. Will continue to use Choice Home Warranty for the quality they send to my home whenever there is a problem.

Choice Home Warranty provided me with prompt and fair service on my recent call concerning my freezer. The product was not cooling properly, and they accepted the technician's recommendation that the item be replaced. I appreciate all that was done.

It is unfortunate to inform a customer that they must wait 30 days to receive compensation for a faulty product. I have paid on time each month for years. We are still paying for Choice Home Warranty, and the refrigerator can't be fixed. Ok, but we will not be compensated for 30 days? Also, sometime last year, a rather new microwave broke over our oven, a plastic piece that probably costs .08 cents, but the technician deemed it the owner's fault, saying we must slam the microwave?? No, we close it on a daily basis, so on that item, they did not repair.

My Samsung refrigerator was leaving water and ice on the left side, in the vegetable drawer, rending the drawer unusable. The technician assessed it, knew exactly what was needed and had the problem fixed in less than 45 minutes. He was punctual, pleasant and efficient.

Korey and his assistant were very professional and courteous in explaining what the problem was with my toilet running constantly. They rodded the toilet and replaced the flushing mechanism and finished the job in a short time. I would recommend them for other plumbing jobs.

These people came 3 weeks ago to fix a leak on the outside air unit. Said they were coming back on 48 hours. We are haven't heard anything. When you call they give you the run around. Still as of now no air. We had to purchase a portable air conditioner in 4 bed rooms. Still hadn't heard from those idiots.

They explained everything real well and the price is a fair price for what you receive and as my home gets older it very important that I got this warranty. I've already had to replace my AC and heat pump refrigerator and cook stove so I'm looking forward to not having to pay for any of the appliances in my home as they get worn out.

Prompt service on an AC repair. Choice Home Warranty assigned a service tech within 12 hours of opening the case. The service tech called prior to arrival and immediately diagnosed the issue and resolved the issue (clogged drain pipe). He explained what needs to be done to avoid this in the future.

I notified Choice Home Warranty that my AC was making a terrible noise. They responded within a couple hours. I was very happy that they scheduled a repair of my Air Conditioner so quickly. Even came on the weekend. Technician that came was on time, identified the problem and was very nice.

Two days after my call-in to Choice, I received a scheduling telephone call from the servicing agency and my appointment was scheduled the following workday. Very satisfied with this response time and diagnosis was completed on that day. With help I was able to acquire a new appliance That same day.

Max showed up on time, diagnosed the problem, went online and ordered the replacement piece, cleaned up and left. What more could you ask for? He estimated the part would take approximately a week to arrive and the office would call to schedule the installation.

The technician sent was excellent. The repair was perfect. The month spent calling for service was a nightmare. I was scheduled a technician who did not show up due to the fact that he was located in another state, but had me wait a whole day without even a phone call.

The service was completed on 9-19-25. However, on 9-20-25 the refrigerator and the freezer was not working. Wet ice and watery ice cream. The freezer was making ice and keeping the bin filled with ice prior to the service technicians service was performed. You need to keep this claim open until the unit is in proper working order.

I have been very pleased with the way Choice Home Warranty has handled our case. Our furnace needed to be replaced. Choice sent someone out the very next day. Phone calls were answered promptly. They have kept me in the loop with the ordering of the new unit. Every person on the phone and the furnace technician has been very helpful and polite. I would definitely recommend Choice Home warranty.

I have called customer service 3 times today, then all the sudden I have voice mails when you never even called my phone number. I had my phone with me the entire time, it never rang and it shows no missed calls. Apparently you do not want to talk to your customers.

Jason arrived on time and was very professional. He examined our water heater and determined it needed a part ordered. We are waiting to see if the part can still be ordered (older unit) or if we need a new water heater. Will leave another review when finished.

I’m a new customer and the representative made sure I understood what was signing up for. I didn’t know the extent of a home warranty. I compared several before I made my decision. It seems like they all offered the same. I’m so glad I went with Choice.

Please do not waste your money with a Choice warranty contract. I purchased CHW and the first problem I had was trouble with my AC unit. They came out at $75.00 charge to tell me, "Sorry your AC is not working and we do not cover it." When I purchased their policy one of the selling points was my AC would be covered. I am disappointed and without a working AC although I was vigilant enough to buy a warranty plan.

I called in the claim to Choice Warranty on 8/15/25, Choice Warranty never sent out any Technician period. On 9/16 I called Patriot Appliance and requested him to come out and he showed up on 9/17. Choice Warranty denied the replacement of a part that was broken by ice that jammed up in the dispending chute. The air leaking in through the dispending chute caused ice to freeze up in the ice maker and caused it to fail which would not have happened if Choice Warranty had sent someone out on the claim in a reasonable manner.

I am very disappointed with my claim for a bad hot water heater. The service company assigned has a different system than Choice & assigned a different date given by Choice plus they never showed up for 2 appointments. I cancelled a Dentists appointment for 1 appointment they never showed up plus waited a full afternoon that they never came. I have been without hot water for a full week & feel that Choice should have done more.

Rick did a thorough analysis of our A/C system and determined that the Freon in our system was nearly gone. He was able to get it back up and running with stop leak and a filling with Freon. He explained that our system must have a large leak to lose that much Freon over a 6-8 week period from our last repair. He also explained that it may become necessary to replace some components because of the leak. He was very personable and took time to explain our options moving forward twice so that we understood what the warranty covers should a future repair or replacement be necessary. He did that twice by answering patiently my wife's questions. I will confidently recommend Smith Heat and Air, LLC. Thank you Rick!

I'm not happy with Choice Home Warranty because of their turnaround time for an appointment. It takes three appointments before somebody ends up coming out here because they use an automated system. I had to call the plumber to get out here today. They said the appointment wasn't carved in stone because it was an automation. I can't deal with that. God forbid, if an emergency happened and I needed somebody else same day, they're not gonna be able to help me at all. I don't like their appointment system at all. It takes three of them before I can even get somebody out. It took me over a month to get my washing machine dilemma resolved, and then it took another 30 days to get a Lowe's gift card. It's ridiculous.

It was a bit crazy getting the appointment for my AC unit that was not responding to the thermostat. Once booked there was excellent communication with the AC company and tech. Came out, analyzed the issue, made the adjustments and my system works fine now. SO happy it was able to be fixed in one day.

The tech was very knowledgeable! He knew exactly what the problem was! He assured my husband that he would have us up and running! We were so happy! Now our family can go back to sleeping comfortably. It was a long 3 days out of commission. You are totally grateful for the quick response from our.

Choice finally sent a local technician and he was great….from a past claim the technicians were coming from 2 hours away and there were scheduling challenges that made the claim resolution far too long. Congratulations for figuring it out. Trusted Air was responsive and provided professional and customer focused service. Please keep this company happy and in your pool of great providers.

Michael at On Point Heating and Air was great and was able to move our appointment up to the same day as the event was recorded. Thanks for his quick response, it was great appreciated since I had just got my husband home from the hospital, hopefully the repair will be expedited as well!

Technician was OK, but the co-payment SUCKS! Choice decided to raise the co-payment WITHOUT notice, even though my contact, valid until November 2026, says the co-payment will be the same for the 3 years I signed for! And the worst, customer service is only a machine service! Looking forward to finish my contract and switch to another Home Warranty!!!

I was very pleased with our service technician, Calvin. He was very friendly and professional. He identified the problem and repaired our AC unit. Calvin had already had 2 service call and was running low on Freon. He drove an hour to get more Freon and came back to put it in our unit so we could have our air conditioning system restored for the evening. We appreciated the extra effort.

Called on a Friday to let them know I had no hot water. The voice automated service told me I had to go online to put in a claim. I had to follow up on Monday due to them being closed and they told me they would help to put on the top of the list. Vendor came out was great, turns out the part is under warranty, I’m having to wait for it and I’m told I have to pay $194.00 more because the laborer's fee is not covered??? My hot water heater is still not fixed. I wish I had stayed with my other warranty company, I never had any issues like this.

EMS Home Services did an excellent job! I diagnosis was a shortage in the ac wirings. They repaired within 45 minutes and a week later it is still working. I am very pleased. The technicians were very professional looking and acting. They arrived promptly, were neat and clear about what they had done. They did suggest a follow up because they felt there were some additional issues.

I am very pleased with Choice Warranty on handling my claim in a timely fashion. The professionalism exhibited was second to none leaving me with a sweet taste of satisfaction and happiness. I'm glad I choose your service and will not hesitate to recommend to recommend Choice Warranty to any and everyone.

Great service. Just wish we had a technician that was directly connected in an emergency. Need someone now, not going to the pool of vendors. Emergency service needed now. HVAC is off so started a claim, but not sure when someone can help. Nice service besides this information.

The technician that came out was very professional and did a good job. However, Choice warranty refused to cover the issue, claiming it was not normal wear and tear. This is false and this is the only claim we have ever submitted. I am very unlikely to continue to pay for a warranty that won’t cover the simplest of claims nor recommend to anyone I know Choice home warranty. I am very unsatisfied.

The technician and Tim Ferguson plumbing and hvac company were top notch. 24 hour diagnosis, decided unit needed replaced and had it installed the next day. I don't agree with the amount choice warranty reimbursed me. CHW only reimbursed for a compensator to be replaced and the whole unit needed to be replaced due to freon regulations and age of the unit. Even though the technician documented this in the report submitted the case manager decided to only pay $1878, when the replacement was over 11k.

If you're considering Choice Home Warranty, I strongly urge you to look elsewhere. My experience with this company has been nothing short of frustrating and costly, and their business practices are deeply unethical.

They replaced my appliances: Washer, microwave, dishwasher. I have been with them for years and when I call for any problem they send out at technician to come out and inspected the issue. They have nice customer services. I am recommend to Home Choice Warranty. Thanks a lot.

Myles was very helpful and knowledgeable about the product. He did his best to give us all of the discounts that he could and answered all of my questions. It gives us peace of mind to know that we are covered for any and all major systems in our home or garage.

My agent was Anthony Acre. He was very knowledgeable and helpful. He explained everything to me. He also was patient with me. Very polite. I give Anthony a A+. Thank you so much Anthony. He Also showed compassion. I need it. Especially after my husband died September of 24. He showed that he really care, you need more people like Anthony.

Stay away from Choice Home Warranty at any cost! Deceptive business! We raised a HVAC claim on Day-1. Choice HW sent a vendor technician on Day-5, and took pictures. They uploaded pictures and report to Choice on Day-7. Choice reviewed and asked for more pictures on Day -9, vendor revisited and shared to them on Day-11. Choice approved it on Day-15 with my out of pocket expenses for $4500. Once paid, they will take 1 week to ship the parts and install. So for a HVAV repair they take 3-4 weeks, which is totally unacceptable. They are in a deceptive business and I have to call almost every day and beg them to expedite the claim. They do not have any sense of urgency for a HVAC system or if anyone can be livable. All they want to delay, delay and get the cheapest option. I got scammed. I asked for a second opinion and get it repaired for less than $2000. STAY AWAY!!! Stay away from Choice Home Warranty at any cost!

Technician was fantastic!! He was on time at the beginning of the work window, professional, thorough, and quick. We appreciate his explanation not only in what was wrong but how to prevent future issues. He didn't rush, worked very cleanly, and was out in less than an hour. Wow!!. Highly recommend!!

Excellent service and program. We were contacted after purchasing online to get a better deal, and after experiencing with my father’s warranty, we knew this was a reputable and honest company. Hopefully, we won’t need it, but it is great to know it is available.

This is my first claim with Choice Home Warranty. The flush valve in my toilet was malfunctioning. I called Choice Home, hoping they could fix it soon, but not holding my breath due to previous Home Warranty claims. Wow! They had a plumbing company come that afternoon! He was knowledgeable, polite, on time and had it fixed quickly. It was a wonderful surprise!!!

We were so pleased with the company that was sent to repair the ice maker in our fridge. The service technician was so polite, friendly, & knowledgeable. He arrived within the timeframe texted to us & both times he texted that he was arriving earlier if that was ok. I appreciated that very much. The ice maker needed a new hose, other had split, & he showed me the hose, ordered a new one & came back 2 days later with the new part to install. Everything went so smooth PLUS he used his small wet vac to clean up the water, swept around the fridge & vacuumed. So, so pleased.

I have been quite pleased with Choice, not always pleased with repair companies. Several have been excellent, but two have left something to be desired. We have absolutely saved money by having bought into Choice. We have recommended Choice to two of our friends and they too joined, and have called on Choice for help.

Technician brought part he thought was bad. Arrived early in the 3 hour window I had been given and was finished in about 30 minutes. However, it took 5 days to get an appointment. George arrived about an hour into the 3 hour window I had been given, which allowed me to do other things as I was preparing to leave town

Terrible company ever have for home warranty. There are scam. Try to use any excuse to deny your claim. I just file a water heater tankless claim. Is have leak and first I wait about 3 days. No technician assign work so they offer me to find my own Tech. What the nightmare. My tech provide everything they need and they use one of pic vent cover create excuse to deny my claim.

We have clothes washer problem. Technician came within 48 hours of my initial contact. He indicated that it wasn’t reparable and he submitted reports. Next day I received follow up from Choice. We received email stating amount they’d reimburse us. After lengthy phone call with case manager, we reached an agreement. Just waiting for our ecards for Lowe’s.

The two technicians were sent to repair my thermostat for my central air conditioning system. They had a long drive to get here to fill this job. Dennis and his coworker were very polite and solved the problem. I would recommend him to anyone. Very satisfied.

Technician arrived on time after calling ahead to let us know he was on his way. After assessing our situation found a previous Choice Warranty technician, about four years ago, had stripped and jumped some wires inside the freezer and install a then new ice maker. Ordered a new part and will return September 22nd to finish repair.

For 2 different claims on appliances - Whirlpool, 2 different technicians needed to be scheduled, when ONE should have been needed per Whirlpool. Conflict on who is doing the scheduling, Choice or Whirlpool, Choice claims Whirlpool and Whirlpool says Choice. Spent too much time coordinating this - Choice off-shore customer service is weak.

They helped with my cooktop. The job consisted in replacing the knob for the central burner of the Bosch gas cooktop. He removed a small cover that was not allowing the fitting of the new knob. The job was done on time, with professionalism and great care. Many thanks.

Almost worthless plans. $500 cap on all appliances, $3,000 cap on A/C. Example, $2500 refrigerator 1 year old (outside of manufacturers warranty) goes bad, repair part unobtainable, you only get $500 in compensation. Other companies offer $2,000 - $4,000 caps on appliances. My experience, repair person can't find problem, replaces several components, cost for components is $500, I get nothing.

My experience on the phone was just okay. Talking to a real person makes things easier. I wanted to ask something related to my service request and also give another contact number, but I was afraid that if I add anything I might have to start all over again.

I am still waiting for the job to be completed, I’ve lost all the food in my refrigerator and freezer. The service man came in said he had fixed it on Monday. Woke up Tuesday morning and everything was lost. The refrigerator was 56° and the freezer was 44°. Call to Repair company. Send my technician would be out of town till the end of the week and he would call me when he gets back in town. Hoping he calls tomorrow because it will be Friday and I’ve been living out of a cooler.

I've been with Choice Home Warranty for so long. I was with another company. I have health issues. When the air conditioner went out, the other place couldn't find a repairman, and it was almost 100 degrees. I had to search and find someone else. So, when I found somebody, and I reported that I found somebody, they wouldn't cover it. Even though they couldn't find, they wouldn't cover it. I switched to Choice Home Warranty then. The service has been good. I have no complaints, except when my air conditioner went out and because of their policy, I had to pay about $1600 towards getting it repaired. They paid the balance, which was about half. I had to pay an amount and I wasn't expecting to do that.

The operator who took my claim was very courteous, very precise, systematic and organized. Whole process took very fast. As soon as I hang up, I checked my email and I already had an appointment for the same day within 6 hours. Met the technician at the worksite. He evaluated the problem and had an answer in 30 minutes. He needs to order some parts and will return to install them. Very satisfied with the whole experience.

If there was some way to give this company a negative star, I would surely do it! They are the most dishonest company I’ve ever had to deal with, I’ve had them over the past year, they deny claims left and right! Recently had a Sears/Kenmore refrigerator stop working, we are on week three now trying to get it repaired because they sent out an appliance repair company that was not authorized to work on Sears appliances, therefore they were not able to order a part for my refrigerator That come to find out was still under manufacturer's warranty.

Royal Garage Door Company fixed the spring on my door. Great job. They also replaced 2 garage door openers. Also great job. They were very timely on all 3 visits. Highly recommended..Have also had a dishwasher problem that was repaired.

I submitted my claim online....Almost immediately I received notification to pick an appointment day/time....So far the process has transpired as I'd hoped....Now the wait for back ordered part....It could be soon or months....But that is out of the hands of CHW.

I opted to purchase a plan from Choice Home Warranty as they were amongst the three top rated companies online. Unfortunately for me, when my refrigerator starting freezing my food and making a loud buzzing sound I had to put in two separate claims in the course of 6 months and pay the $75 fee each time only for my claim to be denied for reasons that were never sent to me the first time around; hence I had to request a second claim later. I could have used the $150 invested in visits towards my new refrigerator. I am not happy with my first experience with them and will be looking for a different company to work with. Select Home Warranty has better ratings.

When I called in to get information on Choice Home Warranty I had the pleasure of speaking to Troy ** who had the answers to all my questions and added many things I would not have thought to ask. He explained the plan in detail. Very informative and very friendly.

They will make every excuse not to warranty your stuff. I just went round and round with them. Turned them in to the BBB also. I bought a house and Choice warranty to insure if something happened I would be covered. Nope something happened to my ac and all I hear was excuses why they wouldn't cover it.

Choice Home Warranty is the worst company ever! They always find ways to deny your claims. You pay for their service just so they can deny you when you need them. Customer service is horrible. Do not use this company!!! Take your business elsewhere!! If I could have given Zero Stars that would have been my rating.

I was simply online looking at companies and options. As soon as I put my number in I got a call and the man was very pushy. I explained I'm just looking at options and price and not interested in signing up. He said I can get a discount and told him I will call them if interested and didn't want to be called. He said that isn't how it works. Got snippy and told me good luck in a very rude way. I will Never use this company just based on how I was treated when simply doing my research.

Regarding my Florida contract, I am very unhappy with Choice Home Warranty. I have Air Conditioning coverage paid in full. The first time my AC went out, Choice decided not to cover it and told me to get in touch with the manufacturer. My old company got in touch with the manufacturer when there was a problem and they paid for the repairs. Choice cost me $65.00 to have someone come to the house and not do a darn thing. When I called the manufacturer I was told that Choice had to call them. Choice said they were wrong and I had to call. P.S. I hired a private contractor and got the job done. In the meantime my house in Florida was without AC for weeks until this got settled by just not using my contract.

Zaid, my technician of Quick Fix Garage Door LLC was excellent. Please extend my humble appreciation to Zaid for his awesome customer service. His business acumen should not go unnoticed. He explained my issue and fixed the problem. Again, thank him for a job well done.

I am extremely satisfied an appreciative of the job Jose rendered at my property. First he called to let me know he was on the way. He arrived on time as promised. He inspected the device and informed me of steps and processes to resolve my claim. He consulted with CHW and with their approval, completed the job. Throughout our brief encounter, Jose displayed professionalism and even humor!

Raulee was very helpful and was able to answer all my questions. I'm impressed with the coverage and after comparing it to American Home Shield and Select Home Warranty I'm extremely confident I made the correct decision. I'm glad I found Choice Home Warranty.

If I could leave 0 stars, I would. I submitted a claim 6 weeks ago for a failed system. We are currently on contractor #4, because each time a contractor tells them it needs replaced, they unassign them from the claim. So far 3 contractors have told them our system needs replaced, but they refuse hold up their end of the contract. They recently told me that anything submitted by previous contractors doesn't matter to them and they won't use the diagnosis. On top of this, they had a contractor come out last summer to replace my furnace and it was installed incorrectly and now has a lot of issues (and it's only 1 year old!).

FIX SMART APPLIANCES. These people worked for Choice Home Warranty and came out to fix my dryer, excellent service. The lady on phone was very nice and professional. The techs are polite and friendly. I really appreciate it that they were able to fix my dryer in a 2 days compared to other vendors. Highly recommend. I will always use Fix Smart for any appliance issue I have in the future! Thank you, again!

After an unexpected cancellation on Saturday and I had to reschedule for yesterday (Wednesday). My technician Mr. Jeremy came in assess the issue with my dryer and repair it. Thank you Jeremy. CHW, you should require your contractors like Flamingo Appliances to have better communication like answering the phone.

My garage door wouldn't open. I went online and filed a claim. Since it was Saturday, I didn't think I would hear from anyone until Monday. The technician called and my garage door was fixed the same day. He was very efficient and went beyond what was expected.

Choice got the request and we had an ac man come and fix it within 24 hours. The young man who came did an excellent job, was courteous, and knowledgeable. Great job. I highly recommend using choice warranty as we purchased the five year plan at a lower price.

Choice sent Primary Plumbing to my home (two showers were leaking and one drain clogged). Tech took 3 pics. Submitted just one pic showing a knob missing. They denied my claim because Choice stated that it's not normal wear and tear. Stated the stem is broken...No, the knob fell off. Tech charged $100. Even claimed he snaked my drain, but that was a lie. My disdain for Choice and this tech is highly irritating. This was on 8/30/2025 and I wasn't contacted until I called 9/15/2025.

Mike did a great job of diagnosing the problem, analyzing the solution, and communicating to us next steps. Courteous and thorough. He listed options, time frames, and the financial impact. The man really knows his business. Obviously an expert in his field!

One of my main issues is how you schedule appointments. It's not very Customer friendly to me. You can't TELL working folk TO BE home at the date/time you and the technician decide. As a PAYING customer I should be involved in that process and not then have to contact the tech to reschedule.

I recently had a plumbing issue at home and reached out to Choice Home Warranty. The process was smooth—they quickly assigned Simrel Plumbing to handle the repair. I was impressed with how fast the appointment was scheduled and how professional the technician was. Simrel Plumbing arrived on time, diagnosed the issue efficiently, and explained everything clearly before starting the work. The repair was done with care and precision, and they made sure everything was functioning perfectly before leaving. It’s clear they take pride in their work. Choice Warranty made the whole experience hassle-free. No long wait times, no confusing paperwork—just reliable service and a trusted contractor. I appreciate how they handled the claim and followed up to ensure the job was completed. Highly recommend Choice Warranty for their responsive support and Simrel Plumbing for their excellent workmanship!

The company called me a short time after I called CHOICE and arranged for a plumber to come early. He was prompt and friendly and diagnosed the problem quickly. He was able to repair the sink in a timely manner despite having to go to Home Depot for a part.

The tech was very professional and efficient. The only thing I did not like is that I paid the tech but as of yet I haven't received a receipt. I feel I should have been given paperwork on the company's invoice in case there's a problem in the future. Other than that the tech was awesome.

Plumber was honest about what I needed and patiently showed me how I can easily solve the problem next time. This is essential for a widow old lady on a fixed income. Thank you for making my little job seem important. I highly recommend him and Choice Home Warranty.

Fast response. The company Choice sent, Soraparu Home Services, sent was great. Very professional, came immediately. Fix the problem fast. Very knowledge company. Was very impressed that the repair went so fast and smooth. Would use them again.

The technician was prompt and called to indicate when he was on the way. He was thorough and educated us in an easy to understand manner. He made sure to check the issues and double check that the outlets worked prior to leaving our home. He was professional and patient with us.

Amazing job. The technician was very professional and knowledgeable about the issue that I had with my dishwasher. His customer service was refreshing and impeccable. He even showed me how to keep the dishwasher fresh. I highly recommend using Choice Home Warranty.

We've had some disagreements with Choice Home Warranty, but they've always been affable and able to work with me, and we've got it resolved. So, basically happy with the service I've received. I had a leak in my sink in my kitchen, and they sent someone out to repair it. Recently, I had a light in my closet that needed to be redone because they weren't lighting up. They came in and put in some new things, which I don't understand. But it now works. Overall, Choice is a good thing to try. I would recommend it at this time.

I'm still pissed with Choice Home Warranty. I don't know if I'm gonna keep them or not. They don't fix the stuff when it breaks. They run scams. When breakdowns come, it's like insurance--they are gonna screw me, but I gotta have it because I don't know if something will go wrong. And I might have the right person who treats fairly. I like Choice because they fixed the refrigerator's ice maker. I didn't know the ice maker thing had went out, but it wouldn't put out ice. The guy came and looked at it. He ordered the part and came back in two weeks. He put the part in, boom. Choice is the real deal. They fixed my refrigerator good. That same tech looked at my dishwasher and told me he will order a part. He took a picture of the serial plate where it had a model number. He said he got everything he needed. He already ordered the parts and he's waiting for the parts to come. He didn't get back with me. So, I called Choice to check.

My experience with Choice Home Warranty has always been awesome. The people who come out are professionals in their field and what they do. I like the fact that they don't only repair, but they also provide advice on how to keep the system going. When it comes to emergencies, Choice is not fast enough. If you complain about the AC or the washer, maybe you'll expect somebody out as soon as possible.

The guy who came out for my dryer through Choice Home Warranty was fine. He didn’t speak English, but it was okay. He did the repair the same day, and the dryer has been working fine ever since.

I did my research on Google to find out what other new or better home warranty programs I could get, and Choice popped up as one of the top 10 choices. When I called them, they gave me a wonderful deal for being a retired military person, and if I paid two years in advance, they added another two years to it. In the couple of years that I’ve been using Choice, I call them 90% of the time to place a claim and the customer service rep has been very good. Most of the time, AI answers the phone. They’re not very smart. But if it's simple enough, you can file a claim with AI or I can say I want a representative. Choice has never failed me.

The gentleman was extremely nice during my recent service call with Choice. He took care of the problem, fixed it and explained what was going on. It went very smoothly and my wife was very impressed. I put in the claim on Monday and the guy was there on Wednesday. I got a much better response going online and filling out the request than calling in. I left my phone number because the system said that if I don’t wanna wait, they’ll call me back. But nobody ever called me back. I was just bragging about Choice to some couples last night, saying that I'd gotten it and how easy it was to use. I didn't tell them about the call. I just told them I went online and, boom, we had somebody out who fixed the issue. 75 bucks and I was done.

Cinch was timely in sending out a contractor and the tech who came out was very good. He fixed our microwave. We were happy with the service that we received from Cinch.

We wanted to try another home warranty and decided on Choice Home Warranty. The online process of submitting a claim was easy and the technician they sent was good. But if they had more technicians in the area, it'd be nice.

The tech was on time, very nice, very knowledgeable about the garage door issue. The problem was fixed in a very short time. I would use this company in the future and recommend them to my friends. In this day and age it is hard to find good service and fast service.

The technicians arrived on time and were professional and polite. They inspected the project and advised that they believe the required work was not covered by my warranty and stated they would confirm this with your company. After they spoke with me and explained what possible solutions were available to me as it was not under warranty. We came to and agreement that their company would do do the work outside the warranty and began the work. The technicians did the work in a timely manner and I paid them the examination/ fee of $75.00 in cash and wore their company, "North West Plumbing" a check for $2000.00 payment if full.

CHW’s support team truly delivered when it mattered most. Justin was not only incredibly helpful but also showed genuine empathy throughout the process. Faced with a time-critical issue, CHW stepped in promptly and resolved it with professionalism and care. They don’t just promise—they perform. Outstanding work, CHW!

Well I called in about my furnace making a very loud noise and a technician of your choice came out and checked out the furnace. He said he would summit to you what the problem is and wait for an okay from you to fix. Now you tell me that you're not going to fix the problem that is internal and tell me that it's my problem. I think we have problem here.

I did not even ask for a quote or information and I actually received several phone calls from them every day!! I finally went to the government, no call and got them permanently removed! Everyone beware!!! There are so many non-disclosed fees and non payments

Very friendly and honest and high knowledge and offer us better service and save a lot of money. Must recommend to my families and friends. Not to try to sale a products. Find best products for us and make us so happy to make a deal. Best of best, name Jacob.

I have attempted to contact Choice Warranty through the phone numbers offered on the website four times and have been disconnected by a person each time. I also sent a message through the website hours ago and have had no response. My address on the contract is incorrect. Also, the salesperson, Augustine told me nothing would be withdrawn from my account until November, but as soon as I hung up I checked my account and found a withdrawal had been made immediately. I am concerned that I am unable to reach someone at the company who will not hang up on me.

My dishwasher stopped working and leak water, I schedule the appointment online and be able to pay the visit right at the same time, very convenient! I found the experience satisfactory. The technician has good knowledge and professional skills, ordered parts and fixed the dishwasher issue. Thank you!

I am still on the fence regarding the service call for my microwave. While the technician was able to get the microwave to run, I’m having difficulty with the start button working each and every time,. I’m now simply waiting to see if the problem will correct itself or whether or not, I will have Another visit to repair it. Stay tuned!!

Choice Home Warranty to me so far is the best company. They actually cover more than I expected. They have a customer for life. Customer service is great. They really go beyond to assist. They get workers to you quickly as possible. The workers they send have been very knowledgeable about your situation.

He was very professional and knowledgeable; he diagnosed the problem very quickly and repaired it. I would recommend him to anyone. I hope in the future if I have another claim, he is the tech I deal with. My first experience with Choice Home Warranty's has been a positive one.

Choice Home warranty worked very well with me. They were very informative. They were very accurate when I asked questions. The Price is Right for what coverage you get and I would recommend them to anyone. If you choose not to look them up and talk to them about the coverage you will regret it later. Take my word for it. Brian was very nice. Okay guys you better call before something breaks down.

The plumbing company sent by Home Choice were prompt and professional in dealing with my leaking intake water valve. They coordinated selecting the best firm in my area. My only constructive criticism is that they need to have a toll-free number which would work from Canada.

The overall process was easily done. This was our first time needing to make a claim and we were hesitant because it involved our HVAC system and we knew it could potentially be very expensive. It turned out to be a relatively simple fix. Our only concern was when we received an e-mail detailing the conditions under which we could choose our technician.

I waited 5 days for a technician to come and then after paying the $100 fee, and hearing the motor and gear shaft were likely shot, I received an email saying, "We’ve determined it's best to replace your washer." They were offering a Lowe’s e-gift card which would not cover a machine of equal value. Then the GIANT WHAMMY, after accepting the offer. "You’ll receive this within 30 DAYS"😳‼️ Seriously? An e-gift card requires a month long wait? And it is only for Lowe’s, so I can’t find a better deal elsewhere. So I could have no functioning washer for a month and a half.

BUYER BEWARE... FRAUDULENT COMPANY!! They are in the money grab business and will bill you monthly for their warranty but when it is time for you to their service by filing a claim, they will come up with an excuse to deny your claim. When you contact them about the denial, they just say they are sorry and understand your frustration without ever answering your question on how they came to the decision to deny the claim. The got my monthly payment for service along with the co-payment due for a service visit and in less than 24 hours denied the claim.

I filed a plumbing claim on 8/15/2025. Choice assigned a vendor who came to my home on 8/19/2025. The tech ordered parts. Vendor was a no show for 3 appointments. It is also difficult to reach vendor on the phone. Vendor does not have a website. As of 9/17/2025 vendor has not returned to complete repairs. Have been unable to reach Choice on the phone. Outgoing message states that you must leave your number in order to receive a return call or your will be disconnected, only no one ever calls me back. All communications have been removed from website and am unable to send any more messages.

Choice Home Warranty worked my claim, and had a technician out immediately. The technician assigned, by Choice, to look at my broken dryer was sent out from SOS Appliance, LLC. He was thoughtful, knowledgeable, and didn't waste any time in fixing the unit. It was a wonderful experience, and I think any homeowner would be thankful to have him sent out to help!

Great and helpful individual. Fixed and clean up the problem quick and also taught us how to do better just on maintaining our AC unit. If you are reading this sir, thank you so much and my wife and I appreciate what you do!! Keep up the good work and sharing your kindness!

The issue I had with the long-running was resolved, however now the toilet will not do a "full flush". There's no gurgling sound and the toilet doesn't empty like it should with one flush. The slow drainage on 2 bathroom sinks seems to be resolved.

The technician that came out was one of the very few competent technicians Choice has sent out over the years. It was a pleasant experience due to this technician. Thank you very much for your work on our washing machine. Hopefully we get you next time.

I had questioned the amount offered as well as the limitation of using Lowe’s. The agent was polite but intractable about $$; no explanation was offered other than quoting costs at Best Buy. Without seeing these options it would be impossible to tell how how well made these are. However, I was offers their sum as a check rather than being limited to Lowe’s.

I am extremely disappointed with the way Choice warranty conducts business. I have had an ongoing refrigerator repair for over three months now. The technicians have come more than 10 times and cannot fix it. Then, they tell choice warranty that my repair is completed. Choice warranty does nothing but beat around the bush telling me now that they’re going to get alternate technicians. Meanwhile, my refrigerator is still not working and they don’t care. This is a waste of my money for warranty service.

I called this morning looking to have our air conditioner repaired. I was told it could take up to 48 hours. So far I haven't heard anything back but I'm hoping to hear something soon. The call and questions they asked was easy. Hoping to hear something soon. It's so hot here.

Tech checked the A/C and concluded that the coil was bad. He then serviced the system with coolant and said he would inform CHW of the situation. The following day, after attempts to contact CHW through their chat, which I consistently got a Network error message, I called CHW, and they informed me that the tech's corrective action was to flush the drain line. There is a disconnect that I experience every time I deal with CHW. Either a system or a component is not covered or they are in direct conflict with my regular maintenance agreement. Meanwhile, we have to experience 85+ degrees in my home. I've had enough of CHW and its inconsistency. Your prices continue to increase but your quality assurance is in the $%^&*@# toilet.

I was very clear with Choice Warranty in advance. Before I signed up, that I had all high-end appliances that were built in with custom cabinets. My ice maker went out in my freezer, Choice does not want to repair it. I was offered a low amount on a gift certificate at Lowe's (Lowe's/Home Depot do not offer the appliance I have). I was told to find comparable parts. (I have a Miele Freezer, there is no aftermarket parts that match.) My refrigerator and freezer are stand-up bolted together, I was told to purchase some other Freezer? There are absolutely no matching freezers to my refrigerator UNLESS I buy the same type of freezer I currently have.

My technician was professional and thorough. He figured out the problem and remedied it. He was cordial and I appreciate him fixing my air conditioner. I will most definitely recommend Choice Home Warranty as well as my technician. Choice Home Warranty has always taken care of me as a customer.

Everything was Fabulous --- From the original phone call until the representative came to our home... The service agent was very knowledgeable, professional & explained everything in detail... Was a very great interaction... He was excellent & we are completely satisfied.

The whole online claim process was easy, quick and straightforward. My A/C technician, David, was very professional and quite informative. He was well-spoken, great appearance and nicely dressed with a smile. I only had to wait one day for an appointment the very next morning. Very happy so far with the level of attentiveness.

I am new, but the representative was awesome in assuring me of being covered when needed! I know I need and hope to love these services. All they cover is what I need in my home to secure me, and not worry about any major breakdowns of my appliances and home necessities. Sincerely, Teresa **

4pm Sunday, our HVAC was no longer draining. The pan was overflowing. I was immediately assigned a technician, who arrived at the end of the 7am to 11am service window. The technician was polite, efficient, and completed the task needed.

Please save your time, money, headaches, and frustration! DO NOT use this company. I have had multiple claims since purchasing my new house (some very urgent) and they have not been able to successfully send anyone to assess the issue. They will not let you hire your own for reimbursement, but will contract with businesses who constantly reschedule, never show up, and don't answer their phone. This has been the case with multiple systems issues. This is a complete scam. I'm really not sure how it's legal.... But it is and please beware.

So far, I have had a really good experience with Choice Home Warranty. Their claims website is easy to navigate and I receive an immediate response. The first claim was for my A/C and the Tech came out on the exact day I requested and fixed the issue. Pretty happy about that!

Horrible experience. Submitted a claim for a roof leak. Once they finally got someone to come out after practically begging them to take the job. CHW closed the claim with false claims that the technician said it would need a different technician. The claim was for a roof leak and the technician was a roofer. CHW still has not gotten back with him or me. Definitely would not recommend CHW but I would Highly recommend the Technician that came out. CHW you know owe me the additional funds that I came out of pocket to fix the issue that should have been covered your company.

I do not recommend Choice Home Warranty. You cannot speak to a human rep on the phone. They denied many of my claims. Their chat bot responds with "network connection error". Their systems are so frustrating. Do Not Waste Your money.

Beware. Don't buy from Choice. They refused my claim after taking my money. After reviewing pictures of my leaking electric water heater they claimed somehow it was a preexisting condition therefore it was not covered. This unit was working when I signed up for their coverage.

Some of them were very polite and knowledgeable and got in there and got the repair process going. We did find out it was determined that the heater was not working right, so a new part was ordered and they will come back and install it at a different day and time. Hats off to both of them. It looked like Jesus was training Eli and Eli was very punctual and professional as well. Great job, guys. Thank you so much.

Your price for deductible keeps going higher although I have not changed my plan. Can you please look into this; I was paying 85 now paying 100 why? I have not changed my plan added or subtracted with you and have been with your company for many years now.

I am very unhappy with the experience I had with my washer. I filed a claim on the 22nd of August and never heard a word from CHW. I called every week asking when they would send someone out to look at my washer. Finally I gave up on the 15th of September. I found someone to come out and look at my washer that very day. I had to pay them $129 just to look at it. My contract deductible is only $85. I turned in their diagnoses that afternoon. CHW decided to just replace my washer but only gave me a $406 e-card for Lowe's to do it with. My washer was a high end washer. Lowe's cheapest mid level washer was over $600. All this makes me wonder if this company is worth having as my home warranty company.

Sent tech to check out electrical claim and he complained the whole time and was more worried about getting the $75 cash fee for coming out. He never submitted report or documentation of any kind and my claim on the Home Choice Warranty app showed as closed. I had to call them and find out it was because the 3rd party company they sent out never submitted report. I contacted him and he can’t even find my claim number. Very unprofessional and nothing has been fixed to this day. Waste of time and money.

BEWARE. They will absolutely hound you to death with phone calls when it is time to renew and then charge your credit card even though you tell them you are not renewing. I made a one-time payment last year and have no credit card in my profile but they charged it anyway. Even after I keep telling every person on the phone calls I'm not renewing, they still charged me and the funny thing is, I'm still getting phone calls to renew.

Sent in service request for leaking toilet. Was responded to so quickly! The office followed up, the technician followed up and completed repair professionally and quickly. I would definitely recommend this company for repairs. They were recommended to me by a friend who has used them several times and has been satisfied each time.

Every time is simple, easy and fair. I will cont to have Choice as my home warranty. The person who came was knowledgeable and ask for the right part of my appliance. They came on time and they reach me one day before. The ease of doing online is awesome.

Choice Home Warranty is a great company who provides exceptional and expedited professional service. The staff is great! I would recommend & have continuously recommended this Home Warranty Company to many of my family and & acquaintances and friends always praising their excellent staff and service work.

We have really been blessed to have been working with Choice Warranty to help us manage and repair home items in our "new to us" home that have been around a long time and broke down. Everyone that Choice Warranty has sent our way has been super, and we have been able to get full function back the same day. Thank you Choice Warranty!

Very good. Called in problem with my washer. 2 days problem solved, new washer next month. Excellent service. I have been very happy with this company, easy to get in contact with with and the past two years I have no regrets and will recommend them every time.

This was a horrible experience. I used 3 times and all 3 times they could not find a technician. Waited 10 days for clogged toilet, 7 days for a burned outlet and it has been 4 weeks since my dishwasher went out. They do not return calls and lie almost every time I called, promising services. I finally canceled my policy out of pure frustration! My advise...find a different warranty company.

Erick was extremely helpful and explained everything in detail (including various parts of the AC unit). He also explained next steps and everything involved with the replacement process (along with manufacturers that will be used and they are all highly regarded). Everything moved along very fast and I am very thankful that I purchased the Choice Home Warranty coverage plan when I purchased my new home. This plan has saved me quite a bit of money!

I called Choice Warranty Company and spoke with Troy **. I was very pleased with his knowledge, professionalism, and courteous manner on the phone. I was informed of the cost and services that are covered under the warranty package I selected. I sincerely appreciated his help.

The company called me when they arrived and was very helpful. The pump was just loose and was only a few minute fix so probably not worth $75 service fee but the guy explained how it worked at least. The guy that came out did also provide me with some recommendations regarding regular maintenance. Was helpful considering I just bought the house and have minimal knowledge of all the different pieces of equipment that the house has.

Service tech was knowledgeable and made repairs quickly and was efficient. Very nice, called first to confirm and update schedule, arrived ontime. Was prepared for repair and kept me informed of appointment. Company sent receipt after repair for my records.

The technician seemed to be competent. He was not a part of a company as he was in a personal vehicle. MY BIGGER ISSUE was that he was even assigned. Apparently I was OVER my warranty claim limit BUT the company sent him anyways costing me the house call fee. WHY? The company should have contacted me and indicated "You are over your claim limit and you should hire another company to evaluate your concern." I would not have wasted the house call fee.

I had a water heater not working. They assigned a tech to come out and help, the tech responded quick and fast. Choice Home Warranty was able to approve the fix quickly and provided updates. The customer service was wonderful and help guide myself through the processes.

Service is okay. Problem is you have to wait for your claim to be assigned or selected by a technician. Technician is assigned in 24/48 hour period and the home appointment could be a week later. Non-emergency claims should be addressed/resolved by technician within a 24/48 hour period. Emergency claims should be addressed/resolved in a 24-hour period. Haven’t had to submit an emergency claim yet, so we will see. Technician wasted no time resolving the problem. 5 stars to him. Took less than 30 minutes to fix problem, but took 5 days to get a service rep to my home. Problem I have is the timeline for service. Service was great.

Great customer service, very helpful and took interest in what I needed. Respectful and courteous. Look for the best plan that would help me and my family. Offered plans that fit my budget and needs. Listen to what I had to say and formulate a good solution.

We were very pleased with the TECH and timeframe they responded.. The Tech was knowledgeable and honest... We are now waiting result of the claim recently field... We have had Choice Warranty for three years and had a good experience on one other claim that we filed a few years ago.

The amount of spam calls I received was unacceptable and almost made me go with another company. If I choose an online experience then that’s what I want. One of the salespeople that called me was nice but very pushy. I explained that I wanted to look over the contract and speak to my fiancé but she still persisted.

Eventually, I was able to place my claim, but I could barely understand her broken English and she spoke too fast.... I had to ask her to repeat several times, eventually, I figured out what she was saying. I now have an appointment on a day that is not convenient and had to reschedule.

Great automated service. So easy to submit a claim. Will have to let you know more soon as I am waiting for a tech to be assigned. But I will say it was extremely easy to submit this claim through an automated line. Let's hope the service is great as well.

What is the problem with this company. I have a pool pump that has been out going on three weeks. "This is a simple issue." So far I have had two no show techs in which I lost two days of wages waiting, and the third tech assigned runs his business out of his apartment, does not work on pool pumps, and did not have a working ph. number. All three techs assigned so far were located almost two hours from me. Not sure what the problem is finding a quality tech, and why this company is worth the money I have paid for the terrible service. If a tech ever does show up hopefully I can get the fee waived as it is going to cost much more than that to revive my green pool. Still waiting!

The technician was friendly, prompt and fixed the toilet as needed. But, he put the tank lid on the file floor and scratched the top of the lid. So now my tank lid has a scratch and I'm not happy about that. I would like my tank lid to be replaced because I cannot get the scratch out.

I am very dissatisfied with Choice to the point I want to cancel. On one claim it took two weeks to even get a technician here. I thus last claim you wouldn’t even cover the part even though I was told all electrical in regard to our pool would be covered??! You are a ripoff.

Efficient and knowledgeable. My first time using Choice Home Warranty and it was easy to use. Not sure what else to say except I’m sure everyone has different experiences and opinions about home warranty. Although, whoever input my name as their customer misspelled Melanie.

Been waiting a month for hear about an appointment for my oven to be fixed. I have called numerous times to be told wait another 24 hours. I asked for a call from a supervisor. They called me at 6 am, I was even told I should go and buy a new oven.

Had a water leak in my son's bedroom. The pipe is located inside the room but CHW said they may not cover it. Anyway they said they will have someone out Monday. Mind you it's Saturday morning. Meaning I will have to go 3 days without water with a family of 7. They connected me with Ed's plumbing. I contacted Ed myself and explained my situation and he sent someone out the same day and they fixed my water issue. Thanks Ed. I contacted Chw about reimbursement and they said because it wasn't approved by them there would be no reimbursement. $520 out of pocket by me. If you Miss one payment from Chw they will call you 10 times In one day, but when it's time to use their service they somehow always find a loophole to not pay. I can't wait to get away from this company.

Yes I like your service, but it takes too long to get the service. I think that more that a week is too long. Some times is a emergency to get the service faster but you give a appointment for five or more days after. So you need to provide a faster service.

The technician was very knowledgeable and ensured that I understood all of my options. HE talked about the home warranty system, how they looked at my air conditioning unit, the age of my unit, as well as what could be done to get better service from the system.

The technician arrived as promised and promptly installed the new garage door opener. They recommended the keyless access system which I purchased. Following the installation they removed the old one and cleaned up the garage leaving no mess. I would recommend them.

I have had other home Warranty cos. in the past. This is the absolute worst one. Not only does the customer service ghost you (several times) anytime they replace something there is additional charges. If you do not want these extra items you they will not send the parts or give you any other option (Exp. had water heater replaced @250.00 additional fee for plastic drip pan, ($11.00 retail) and 2 water connect hoses ($20.00 retail) which I did not need, my were perfectly good and the same thing they were going to replace with. Gave me no other choice. EXTORTION? They why or no way. Do not buy.

Making a claim was easy but the appointment timing was very delayed. Two weeks from when I made the claim. I contacted the service company and was able to get an earlier appointment. Although I had to have the company come out twice to fix the appliance.

Our wall oven gave an error code and we submitted a claim. Even though it took 11 days to get a technician to come out, he was excellent! Huge thank you to Bryton with Guinco (Dallas) for his service! However, we were notified the following day that we would receive a Lowe’s e-gift card to cover the current value of our oven, which was not going to cover the cost of a new oven. It is what we expected, but what we didn’t expect is that it would take 30 days for us to receive it! I called customer support and explained how we couldn’t use our oven and the impact it had in not being able to make meals.

Only half or our work order was allowed for repair. Was told it was due to misuse or improper use. The was completely wrong. They don’t know what happened while we were using it. The thing broke and we had no control of it, as the repair technician said it was a weak point.

I was disappointed that the coverage did not include repairing a simple drip from my outside water faucets (front & back one). The form does not give a drop down selection for this under plumbing. I made an attempt to explain the problem, but apparently no one understood it. So the plumber, (who was very kind & professional), let me know the work wasn't covered once he observed the issue. This is not a complicated issue. Choice can do better. I've never used you, yet have had Choice for over 2 years. I don't know if I should recommend Choice or not, honestly.

This was the 2nd time I needed someone out for the same issue in 2 months. The technician who came yesterday took the time to fix the actual problem and showed me what was causing it. He took a few extra steps to make sure it would not turn around and happen again. I appreciated his service. Amy

# Absolute Worst Home Warranty Experience—Avoid at All Costs.