Choice Home Warranty Reviews

The plumber JIMMY CASH'S PLUMBING DID AN EXCELLENT JOB! David came to my home earlier than expected and taught this ,,"old woman" a few things about what goes in a garbage disposal! Even though it is over 30 years old it's still running. Thank you CHW and DAVID!!

Placed a work order in for my microwave not heating at about 2pm. The following morning, I had a service man at my home. He worked on the unit on till everything was working like new. Thanks for the urgency in providing the service.

I believe the problem is fixed but I was upset with the time of arrival. I was given a window of 8-12 which worker since I had to leave at 11:30 and my husband had a virtual conference at 1. I called at 11:05 to see when he might arrive and he said between 11 and 12. He actually arrived at 12:40. My husband needed to get on his call at 1 so he pointed out the problem and went to work. Technician did not leave any paperwork nor did he tell my husband what the problem was so we still don’t know what he did when he was here. Being that far out of the time slot and not explaining the work is not right.

The technician was courteous, arrived on time, and completed the repair to our toilet quickly. We were very happy with the service we received, and would definitely use him again in the future. We have had a positive experience with our CHOICE home warranty the great majority of the time over the years we have used them.

I had a plumbing issue that was addressed on yesterday by a Certified Repairs of New England plumber. I'm very happy to say, his professionalism, knowledge, and expertise exemplified and reflected the awesomeness of this company. The problem was resolved and my life is sweeter!

Mike from Mike's appliances was fantastic!!!! Mike called as promised before he showed up, he was on time, extremely courteous and very knowledgeable and he fixed my washing machine right away. I would highly recommend him any time you need a repair, he gets an A+++!!!

Excellent service. Fast and thorough! Shepherds Plumbing was great at their job and communication! Jacob was kind and friendly and did an amazing job! He got our garbage disposal replaced in just a short time.

Super fast service with no issues. I submitted the appliance issues online, and the response time was within 24 hours, including the service provider. Within 48 hours, I had the date and time of the technician's arrival. Customer service was outstanding throughout the process.

This is this worst experience I have had with an assigned vendor for specific warranty work. I am very frustrated with their strong arm tactics, rudeness and not accommodating the client. Their process of making sure the contractor has been approved to provide the service is very long and convoluted. Please never assign this plumbing company to me again. I was not pleased.

Flow Master (Matt) are amazing. They are the go to for me. However, Choice Home Warranty, I do not know why you don't have the means for the customer to choose and you make us go through hardship just to get the company we want to have fix our situation. Having to repeatedly call or update the chat and no one responds until several attempts is maddening. Also the charging of $65 before the tech even gets here is unnecessary. They always get paid when the work is complete. Take that away please and give us a choice as you have in your name the company we want to work with, or if customers want random then they can choose through a drop down screen when we are opening a claim.

LG washing machine broke down after 14 years. I called Choice Home Warranty & they immediately set an appointment for an LG technician to come out. I called LG to confirm & we set a day & time in three days within a 4 hour window. The technician texted me twice on his way here & arrived right on time. Repairs were completed within 1 hour. He was extremely knowledgeable & had the parts needed on hand. Perfect Service Call & Customer Service.

Was able to reschedule an appointment at the last minute due to unforeseen circumstances. Appreciate technician flexibility to change. Quite knowledgeable about workings of the icemaker within the refrigerator.

After waiting for approximately 3 weeks a pair of electricians showed up and they were very cordial and professional. They were excellent technicians. The only problems I had was CHOICE HOME WARRANTY who denied my claim. The fan was installed with the house 52 YEARS ago and they stated it stopped working NOT BECAUSE OF "WEAR AND TEAR". Very disappointed as this was also my first claim!

CHOICE HOME WARRANTY company knows how to hire and train their staff. They are extremely polite and patient in listening to the customers first. They offer solutions to solve the problems in the best interest of customers. I really admire solutions mangers Jennifer and Matthew. They took care of me in a highly professional manner and made me very happy.

While I think the offer I was given was great the gentleman I sole with was pushy and I felt like I was buying timeshare! I kept saying no and he keeping coming back with another offer instead of letting me off the phone to speak with other companies to get a quote. I’m still not convinced I made the right choice but I feel glad that I am still able to cancel and get my money back if I choose. The coverage itself is pretty good. However I learned today that the max payout is only $2000 which can be low depending on the item that could go bad.

I spoke to a gentleman about a repair that needed attention. I did not get his name because I didn’t make the initial call, my mother did. I overheard her and decided to speak to the choice representative myself. Very knowledgeable, professional, and a salesman as well. Explaining the benefits of renewing her policy which expires in July and that would eliminate the fee for the repair needed at her home. No nonsense gentleman that got directly to the Target points which I like. No small talk, all business. I am very glad that she transferred her business from her previous supplier to your company. The gentleman in my opinion is an asset to your company.

We've had Choice Home Warranty for a couple of years. My husband heard about it someplace. We were with another company, and we weren't happy with them, and so we switched to them. We place claims online, then a contractor comes the next day, and our interactions with them have been very good.

Not happy at all, length of time to find the vendor for the heating system unreasonable during cold climate conditions. There are hundreds of hvac vendors in the 44060, 44077 zip code areas, going outside of this zip code area makes no sense whatsoever. Being without heat for a week is not a considerate or reasonable remedy. I was a customer at my original home for over five years and have been a customer once again for the past two years of yours.

Angel was very knowledgeable about the Choice home warranty program. The pricing is great for the complete program. Choice was also recommended by a family friend, they have had coverage for many years and are happy with the program. That is why we choose Choice.

Jean was very pleasant. She informed me that all Choice warranty reimburses for a machine that can’t be fixed is the wholesale price. Since I as an individual can’t buy wholesale I am really out of a lot of money. I was pleased with the representative: she was very pleasant. I am very disappointed in the company.

This was my first contact and claim with Choice Home Warranty. Choice was very helpful in diagnosing the problem. However, the crack in the hot water heater was still under warranty from CenterPoint Home Service Plus. Therefore, Choice did nothing other than diagnosing the crack and taking my Service Call Fee of $75.00.

I called and spoke to Noah asking for a multi-year policy for 5 of my rental properties. He was very knowledgeable and helpful. I ended up purchasing a 3-year plan for all but one of my properties because I’m selling the 5th within a year to the tenants living there. Quick and easy call.

Cheryl was a major help in getting my claim updated and rescheduled after inquiry. After a quick call I was able to get a claim appointment scheduled within 48 hours. I look forward to next steps in getting my hot water heater repaired/replaced.

I have never had such an easy time making a claim as I did today through Choice Warranty. The process was simple, and within minutes I received a call from their service team and an appointment scheduled for tomorrow. I have had other home warranty companies over the years, but NEVER had this kind of experience. I am thrilled!

Now I called in and I've never used a Choice before. I have till August. I bought a Five-Year plan back, I guess five years ago, I didn't even know I had Choice till I called them because I was going to get it and he told me I already had it, which was cool, whenever I used it. Well, I did put a claim in for my dishwasher this past week, or something happened to it, and they were very helpful, and they told me everything to do and set me up with GE, and away we go.

He was on time; he had everything he needed to fix the problem. He disconnected the pipe under the kitchen sink and drained it in a bucket. He reconnected the pipe and made sure it was draining properly. He wiped up the water before he left.

Been a week and still no technician. Garage door spring broke. Would not replace because door was off track. Door was off track because spring broke. Terrible service. But they do have the best price and service fee. I guess you get what you pay for

I tried to place a claim for my air conditioner. The tech that came out found that the issue was electrical so I tried to claim electrical. At first they would not answer all day and then when finally answered they did it was a “glitch”. Still did not address my issue telling me it was my problem and not theirs. My AC is still out and my coverage company is still not helping me. I believe they are a scam.

Very bad experience my washer was not covered. Got a bunch of excuses. Only got $200 to replace my washer. Which is not enough to cover a washer. I am canceling this policy. Very bad service. When I got this policy I was told they would cover all components. I am going back to American Home Shield.

Amazing service. I must say it’s truly a seamless process, I dont recall ever calling a representative, it’s truly automated, log a repair, immediately assigned to tech in a day or 2, text home & issue resolved.

Technician called ahead, arrived a few minutes before the start of the originally scheduled time window, identified and fixed the problem within a few more minutes. (It was something I could have fixed myself but for my own ignorance.)

Timely response, the tech chosen was great. Good communication, on time, friendly, professional. Issues resolved! Was a relief to have someone to call to deal with this rather than try to find someone on my own.

The service provided was exceptional. Appointments were scheduled promptly, and our technicians demonstrated a high level of professionalism and efficiency. We had just moved into our new home when the AC went out. The technician came out the very next day and fixed it within 30 minutes.

Great services - The technician came by giving a heads up over the call. He was knowledgeable, and after reviewing he gave a detail report of the issue. He fixed it temporary and once he has the parts he will fix it for long-term.

Technician was very knowledgeable. Took his time evaluated both problems. Tried to reset the refrigerator thermostat. It did not reset. Everything is still freezing. Going to submit the report to the warranty company with pictures. Hopefully, we’ll get a quick fix as I’m losing all my stuff in the refrigerator to freezing temperature.

The most dishonest company I've ever done business with. They don't pay and alter invoice. They don't fix ANY large items, but will do smaller repairs under $200. They are here to take money while pretending to be a warranty company. Avoid at all costs.

Fabulous tech.. Great asset to any company. Went above and beyond what was called for. Thank you very much. His communication with us as to what needed to be done along with his explaining everything plus what we need to do to help alleviate any future trouble was much appreciated. He was extra patient with us and we really appreciate all he did.

Nick did his sales job very well. I accepted the top option he suggested (6 year insurance). I like having 30 days to think about the coverage. There was a problem in the original handoff from the first caller to the final salesperson (Nick). And I'm not sure why I answered the call (I'm on the no-call list). But I did and got to listen to & talk to Nick in New Jersey. He talked me into a deal that I can think about. He was fun to talk to and respectful in his manner & conversation. I hope the deal is as good as he made it sound. If it is, I'll suggest it to friends & family.

I had a home warranty and when my contract was up, I did some comparisons and contacted Choice as one of my options. I've had their contract in effect for three years and it seems very similar to most the others after having used it a couple times. I go online, start a claim request, and unfortunately, most of the time it's very generic. It doesn't allow me to be more specific, so then I will call, and sometimes that's advantageous, but sometimes it's not. Besides that, the quality of the contractors has been very good. I'd advise people to do their due diligence upon checking and comparing.

For this specific service early March, I had furnace/heating failure. The mainboard went went due to probably electric surges caused by stormy weathers lately. I only paid my service call fee of 75$, CHW covered all the rest. I made the claim on a Thursday; technician made first visit on Monday; sent his diagnosis to CHW, which approved within the hour; the technician came back on Wednesday and fixed it. Luckily we had two units to keep the house warm. That weekend dropped to 40s and Monday night dropped to 30s. The boys survived upstairs (that was failed unit) but my daughter (the youngest) slept with us downstairs.

Choice Warranty does take a couple of days to respond to service requests. However, the last 2 service calls were resolved by Ashton from Zion Handyman. Though very busy & needing to order parts; Ashton is competent, courtesy & skilled. I would say the repairs I received were worth waiting for because they were done very well.

My AC completely went out and I filed a claim with Choice Home Warranty. Once my technician submitted the diagnosis, they reviewed it and ended up paying the maximum amount toward a new system. Very happy with the outcome.

Choice Home Warranty is great to work with. They email me when there is an update on my claim and also when the technician is en route to my house! Technicians are always polite and knowledgeable about my claim!

I was very satisfied with the service provided by Jason from Bella Vita Electric and Solar company. He was extermely customer service oriented and was able to resolve my electrical probem very quickly. He also explained in detail the cause of the problem as well as answered any question I had. l highly recommend the company as well Jason the technician.

They raised my premiums without notifying me and now I can get anyone to answer the phone. I’ve tried 11 different numbers and no one will answer. This is awful and no way to run a business and should not be tolerated by them.

My microwave got fixed scheduled day. There are miscommunications on schedule time, making me wait whole day. Repair is good. Need better communication between Choice and vendor. Next time for the repair appointment please give good instructions.

Excellent service, friendly people from start to finish. Work with me on app. Affordable price, my house in cooler now more than every. I would recommend Choice Home Warranty to my family and friends. Just good, old fashioned honesty from people

Quick way to place a claim and setting of tech appointment. Next day the problem was solved... I decide to renew the Policy right away even that I still have 5 more months to expiration so I will continue well protected

Noted a water issue and filed a claim. Plumber sent was very nice and reported the issue was likely due to water leak from a previous poorly performed grouting which cause a leak and had affected the floor and wall which will need repaired. The claim was denied because the policy doesn’t cover tile work; that’s not all this repair will entail so I’m disappointed in the policy so far.

Choice Home is easy to use and quick to respond to a claim. The technicians are professional and courteous. The process of filing a claim takes less than three minutes. And we had an appointment with the technician within 24 hours.

I enjoy the conversation, very productive and professional. Courteous and very informative. I felt very comfortable speaking with the representative answering all of my questions. Taking me through and advising me on what would be covered in detail.

Thank you very much for sending the plumber to fix the leak under my powder room sink. He determined where the leak was. He purchased the necessary replacement parts and installed them. He worked quickly. He has a thick Jamaican accent and sometimes is hard to understand but he is a skilled plumber. Remind him to clean up any mess he makes.

The Frolkin and Sons Inc. who was sent by CHW to solve the problem with my claim was very accurate, customer oriented. They sent technician Kirill. Very nice person, very polite, knowledgeable. Thanks to Kirill he in short period of time solve the problem with my water heater.

It is extremely hard to contact anyone. I have so many telephone numbers but none of them seem to work. I had to act as a new customer to get to talk to someone. Once I got through I had to deal with AI. It took me over an hour to get to talk to a person. After the hectic telephone experience I finally got my service request. The company that did my plumbing was excellent.

The technician who came was professional and courteous. He came promptly the next day after I had some issues trying to get someone asap. I was not happy with first company that I was assigned as they were going to come 2 1/2 weeks later. When I called to say I couldn't be without a stove that long, they said they did not work for Choice. I called Choice back and asked for another company.

I was extremely impressed with the scheduling speed of our claim request. Then a very sweet lady called and moved our appt. up to Monday from Wednesday. Our tech had our AC diagnosed and fan motor replaced in no time. Our AC is working great and I can't wait to tell my parents and in laws to switch to Choice Home Warranty.

My technician gave me a call when he was available to come to my home to check out the plumbing issue. He asks questions about the problem, and from there he assessed and took action to fix. The issue of water backing up into the basin in the garage next to the washing machine made him think the problem was within a pipe that runs from the kitchen to the outside, basically from overflow. He snaked the pipe and did not find any clog within the pipe. He then ran washer cycle and there were no problems there. Everything was considered to be okay.

DO NOT BUY A CHOICE HOME WARRANTY! I have the Choice Ultimate Plan. They find anything possible to deny anything but a simple repair. This company just denied a claim that I made to repair a downdraft cooktop vent because they claim that it is not listed in the covered items. The covered items in my plan clearly lists: "C. COVERAGE (COVERAGE DEPENDENT ON PLAN) With the exception of Air Conditioning/Heating/Ductwork, Ceiling Fan/Exhaust Fan/ Attic Fan, and Garage Door Opener, coverage is for no more than 1 Covered Item unless additional fees are paid. 5. CEILING FAN/EXHAUST FAN/ATTIC FAN – COVERED: All components and parts."

The technician was very thorough and willing to resolve the issue caused by the previous company that came out and didn't complete the job. Very polite and knowledgeable. He even pointed out a few other issues he saw in our pool.

It took 4 days to claim approved and then 2 1/2 weeks to get a technician to do repairs!! As a first time customer this is unacceptable!! Technician was great and did a very thorough job, but the time it took to get someone to fix the problem was unacceptable!

While the responsiveness is impressive, and having contractors showing up very quickly, it takes time to do the actual fixing. Depending on the situation, this creates lots of inconveniences and interruptions to families....

The service was great, but the claims creation process and payment upfront (which was a hold??) is confusing and impacts the time spent by the service provider and myself figuring if the service was paid or not. Please either take the service fee upfront OR don’t.

I had a very positive experience from submitting the claim via the portal to the technician visiting my condo. The appointment was scheduled for several after I submitted the claim, but I received a call from the tech, and they were able to come out the next day. We discussed our options and opted to repair the unit. The Tech was very knowledgeable and didn't try to upsell something I didn't need.

The tech arrived early. He was professional and quickly addressed the issue. The tech took the time to show me the part that was changed. Left the area clean and everything in place. Efficient service.

When Tyler at Mountain Vista Appliance told us what the outcome of our microwave was, we didn’t expect to hear back so quickly from CHW. We were pleasantly surprised by a speedy decision to replace our microwave. Thank you for the service we received.

Fast service and their technicians are professionals, convenience, they repair or replace the appliances as needed, if you need to buy your own equipment that’s possible too, overall is perfect service.

Just signed up for the home warranty. Great experience with Augustin, great customer service. Feel very comfortable with going with choice home warranty. He gave me more options than other warranty companies.

Technician was very capable but was only scheduled 2 weeks after the problem called called in. Choice warranty is not worth the paper it is written on. They denied our claim immediately claiming to only cover standard wear and tear.

I have been a customer for many years, I have renewed my contracts. They have fulfilled and done their job well. That's why always recommend them with my family and friends.. When I boughy my apartment they gave another company, but when the contract ended I switched to Choice Home and I'm satisfied.

Placing the claim was quick and easy. The person who took the claim was very pleasant and friendly. Immediately, I received a text message from the technician who is going to provide service and scheduling on Friday, March 27, 2026. Let's see how efficient service will be provided. This is just the placing order. Thanks.

Very fast claim. Appointment was scheduled fast and easy. The contractor communicated with me all the way from start to finish. They were very fast and professional. Would highly recommend Choice home warranty. I have had Choice home warranty now for 5 yrs.

Jay ** from Venture Electric couldn't have been nicer and knowledgeable! AND He actually returned my phone calls nowadays, it is unheard of. Great experience. I hope if I need an electrician you send him!

Not happy they went and made an appointment for me that is not acceptable. I have to talk to technician about when they can come and I am able to be there. THEY now make you pay 75$ upfront. When I had them a few years ago it was 45$ and you paid the technician when he was done.

First hot day of the season - air conditioner fails! Choice Home Warranty saves the day! After years of using a different home warranty program, I switched to Choice after being offered a 3-year deal that saved me a ton of money in comparison. However, I was skeptical. Then it happened, the first warm day of the season and my air conditioner unit failed. Choice stepped in and fixed it! Thank you, Choice Home Warranty!

CHW, scam, please read all negative reviews. They are all true. I experienced them myself. They say they cover, but when the tech goes out to investigate, its usually more then 75.00 you have to pay. They state someone will respond quickly. Yes, they respond, but the company they hire usually can't come out when CHW scheduled not even checking with the company. Then the company calls to let you know it will be a week or two before they can come out. CHW is horrible home warranty; don't sign with them.

He knew what he was doing. However, a bit hard to understand him. Also, the only thing I felt he did wrong was to put the outside keypad up in a slightly higher position and only used 1 nail. It's a bit shaky now when you open or use it. Otherwise, I feel he did a good job.

Refrigerator technician came as scheduled. Very professional and polite. Did a very good job fixing my Refrigerator that had stop cooling and freezing. Thank you Choice for your fast and professional service. Choice has experienced technicians who clearly explain what the problem is that has caused your equipment to stop working. I was very satisfied with the job performed and how good my fridge is working now.

Scheduling on the app was easy. Came and looked at disposal. Came back a couple days later with a new one. We were very happy with the service from the technician. Will recommend to family and friends.

Arrived on time. Quick to analyze problem. Had part and corrected problem. Explained what needed to be corrected and proceeded to get part from vehicle. Installed and tested. Ok. Also checked temperature accuracy Tested Ok.

Technician arrived on time. He knew exactly what was needed and how to fix the problem. He had all the parts he needed with him. Took all the time to do the repair the right way. Cleaned up after he finished. We were completely satisfied.

Our technician went above and beyond to make sure our AC issue left us in a comfortable spot, and they even came out on a Sunday. We were very happy with the level of professionalism they brought to the table and were considerate and timely — highly recommend.

The technician was prompt, knowledgeable and professional. He answered all my questions and gave us good advice about the appliance. The technician was also very friendly and helpful. He was very helpful, pleasant to talk to and I would recommend him to anyone. He was able to identify the problem and shared the solution with us.

I cannot give a review because there is a part that need to be ordered to fix my dishwasher. The control panel was broken. The serviceman said that he would order it after Choice Warranty approved it. I have not heard either way. Very frustrated.

I did not like that I had to provide my credit card number to pay the service fee before they would process my claim. I have never had to provide my credit card over the phone in the past. I would rather pay the technician when he arrives. It is not fair. What if the technician does not show up. I have given payment for nothing.

Sign-up was clear and easy and well described as far as what’s acceptable and what’s not. It’s a little early to evaluate their performance but so far so good. I will come back and add to my review once and if I’ve ever have my first claim on anything to see how that goes because that’s truly where you discover whether you made the right choice or not as when you actually need to use the insurance.

My overall experience was great from the time I contacted Choice Home Warranty to the serving of my equipment and completion. Everyone was fully aware of their responsibilities and it was just that, strictly professionals. I would definitely recommend Choice Home Warranty.

Worst customer communication I have ever experienced. Over a month delay in processing a check for my microwave-pennies on the dollar. One must argue to even be reimbursed for even that. Then after over a month from the settlement with a case manager, I called to find out where the check was and was told it was approved the day before when I had left texts asking about the settlement!! Purposely delaying tactics!! From 1 to 10----1 worst possible. I received more calls to re-up my policy from day one of the claim than I ever received from

Jonathon was as professional, kind, polite, and a gentleman who you should be proud to have him represent you. I was prepared to have to purchase a new furnace, but he went through my system and got it working perfectly! Please tell him thanks again for me!

The air conditioner in our home completely shut down and would not work at all. Jay, the technician that was sent by True Comfort HVAC, was very friendly, and quickly identified and fixed the issue. We are very happy with our experience - it could not have gone better!

Whatever you do, DO NOT use Choice Home Warranty. I have had several claims that they have failed to cover, or the work was never completed properly. The air conditioner was not working, but they made the same company come out three times to recheck it. They didn’t like the fact of it needing replaced, so they sent out another company who told them the same thing. They finally agreed to replace my air conditioner, but it never passed inspection. They refuse to do anything about it. I called them out for a leak inside my wall. They refused to cover it because the plumbers had to cut into the wall from outside due to my cabinets being in the way.

Last year October 2025, my furnace broke, it was very cold, Choice Home helped me to replace the Furnace very quickly, they assigned the technician quickly. Now my AC is not working, I have submitted my claim, I firmly believe that Choice Home will take care of this issue. Their price is great, I have been their customer for almost four years, and I have all praise for them.

True Comfort HVAC was dispatched for the next business day. The technician arrived on time and quickly assessed the situation, identified the issues, and resolved them. He provided before and after photos of each of the problems that were addressed. I was very pleased with the service.

Igor was very through in checking out my refrigerator and very professional. He took the extra time and precautions needed to determine what he believed the problem is. He will need to return when the parts ordered come.

Choice Home Warranty took my claim immediately regarding my refrigerator and said someone would contact me with a day and time. I immediately got a response from the service dept, but I am very unhappy. My refrigerator is not cooling and I just stocked my freezer and refrigerator. I live on social security and I am disabled. I am Diabetic and need special food and cannot afford to eat out. My daughter that lives with me is also Diabetic and needs to keep her insulin cold. Today is Saturday, March 21, 2026 and they scheduled me for Wednesday March 25th. I cannot wait that long and could not call them for they are closed and probably don't open until Monday. This is absolutely unacceptable. Please advise. Phone number is **.

Very good experience with Forever Plumbing - from call to schedule to the actual appointment. My only issue is with the Choice email service which is always wrong! You should stop sending communication and leave it up to the service provider. I got a notice saying my appointment was re-scheduled and it was not!

I had to wait a while after the scheduled time but the technician kept in contact. Professional and courtesy. He repaired the problem and cleaned up after his work. Thank you....

Bustamante Company was terrific. On time, thorough and professional. They explained the reasons for the problem and offered suggestions for how to maintain my garage doors in the future. Perfect 10.

I have nothing but good things to say about Choice Home Warranty. It's some of their vendors that are the problem. Specifically Jennifer Bowen Appliances. Lack of communication and no shows on appointment dates. However after hearing of my situation Choice Home Warranty set me up with another vendor.

Impressed by sketching the appointment and been made the following day. The plumbing company are amazing. Finished the job the same day. Including new part for the toilet water tank.

Agents are courteous and efficient. It is easy to enter a claim. However, I would recommend on expanding the categories of problem areas to include a number of other possible faults a customer may have.

Very pro service. The only inconvenience is that it took several days to get a technician assigned. They fixed my dishwasher leak, taking care of the door at every step to avoid any scratch. The technician was a master.

I had a water heater leak after 4 years & under manufacturer’s warranty. Choice said that manufacturers takes precedence over them. It is costing me $1000 to replace it due to labor & warranty charge. Choice saved this cost. 😢

Technician was great. However I feel that the service provided from Choice Home is lacking to provide the proper information to be covered for repairs. I have never had this sort of treatment from a company.

Choice Home Warranty, gave professional, and prompt service. Excellent communication to keep you inform of the claim process. I have recommend Choice Homes to my family and others. The technician displayed excellent communication skills, great job knowledge. Great customer service also.

I give a five star review. Not for the CHW, but for Melly The Contractors LLC. This company was contracted out by Choice Home Warranty, and they did a superb job. For CHW, I'm not pleased with for the fact that they now take a credit card hold for the payment. Beforehand otherwise they will not send anybody out. My problem with this is not everybody has a credit card or may no longer use the card they have on file. So what do you do? Because the woman was adamant, they will not send anybody out unless they get a credit card hold, that's Choice Home Warranty's, new policy.

I have been very happy with the response to appliance repairs from the warranty service. I had a recent problem with a dryer, the second time we had service through the warranty company. With the latest incident, it was determined the dryer could not be fixed and we were offered a Lowe’s gift card for a replacement. No hassle or problems. Very thankful the care and service provided by the warranty service. Thank you!

AC stopped cooling, was lucky to get someone within 48 hours to fix it. Technician said it was the condenser fan and head. He said I have to contact Choice and within 10 minutes he came back and said they gave me the go ahead to fix it. Now my house is cool with the AC working. Gets extremely hot here in Las Vegas, NV. Have had Choice Home Warranty for 11 years now.

Technician was very good. Explained freezer should be at 0 temperature for ice machine to work properly. Ice machine faulty so ordered new one. Now waiting for technician to come back to replace ice machine when he receives it.

I called CHW to check on my electrical issue…flickering lights, outlets not working and lights not working. An electrician came out and diagnosed my issue and said my panel needs to be upgraded. CHW never contacted me, but closed out the claim. The same thing started a month later and called to inquire about my first call and they said they closed that claim out and I had to submit another claim. So I had to another $100 for an electrician to come out to diagnose the same issue. He verified it and the next day CHW emailed me to say my claim was denied because it wasn’t from wear and tear! What’s considered normal wear and tear? I’ve lived here since May 2002!! I’m about to cancel this service….I’ve had it several years for what?

The technician was very courteous and professional. He explained the reason that my furnace could not be repaired the same day. I was told that the part needed would be on hand within 48 hours. To my surprise, he came back the following day.

This was my first claim and I am happy for the quick service. The time to come diagnose the problem and ordering the parts was acceptable. They communicate when the ordered parts are received and the time and day that they have to come back and install the parts. Well done.

I filled out a claim on line and paid my deductible and scheduled an appt, I immediately got a message confirming the date and time range and said I would be contacted by Brandt home service- the day before I got a call and text from Brandt narrowing the time frame to 3 hours - on the day of the service guy David called and asked if he could come early, I was thrilled and when he showed up he was very professional and got to work, clearly he knew what he was doing and within 20 minutes he had my stove top fix - quick and efficient - the whole process was seamless- I highly recommend!!

Wish there was an option for negative review. Don't ever buy a warranty from these guys. You will repent for life. This company is a fraud. They systematically conseal facts to deny claims. They vendor they appointed for diagnosis clearly stated in his report that the issue was "normal wear". Still they made up foolish things to deny the claim. Their case managers including the legal team is extremely rude and fraud and deceptive. They called back the vendor on my back and told me that they verbally got the information from vendor that it was a physical "puncture" on the coil. Ironically, A evaporator coil unit is factory concealed with tar compound in a heavy duty metal casing." So as per them, magically someone entered the factory sealed metal box and drilled a hole in the coil. Utter BS. I have all the relevant photos and will sue them.

My contact with Choice was professional and helpful. They handled my claim promptly and scheduled a technician who came the next day. The technician was excellent and did a thorough evaluation of our 11year old hot water heater. Unfortunately my claim was denied because we had not had it drained every year, which I didn’t know was required for the warranty.

Great Service is the reason I came back to Choice Home Warranty and the agent was very knowledgeable about then plans and costs for me while under contract. The prices are un matched by other places I reached out to. If you ever have any home warranty needs please give Choice Home Warranty a shot, they are Timely and considerate of your Home repair or replacement needs.

He was very kind and explained everything to us so we could make a decision. He checked everything out to make sure the breaker was the problem. He diagnosed the problem and explained it to us. He was on time.

The technician was very professional. He was very knowledgeable. He came in. He diagnosed the problem. Went right to work. Fix the problem very quickly. This is the first time that I've had a tech to come out to my home and were able to fix the problem in the same day without delay. I really appreciate it. This because I really needed to use my machine for my family. Choice home warranty is a very good company to keep up the upkeep on your home appliances. Great. Fantastic service company. I highly recommend them.

When contacting Choice, l was immediately helped by their representative. He clearly understood my problem and told me I would be contacted within 24 hours from a representative repair service. While I was very appreciative of the response, I was not very happy with the outcome as the repair was not scheduled very efficiently. The appointment was not scheduled until 4 days after my initial call.

I had to have a repairman come to look at my refrigerator and as usual I was completely impressed. Virtually everyone that has been sent out by Choice has been knowledgeable and professional. As a single woman, I am so grateful there is a service I can rely on to provide a high level of support. I will definitely be renewing my contract. Choice is the best.

Service was great from both Choice Home Warranty and the repair company that came out to our home. Setting up the service on the app was very easy to do and we were given a repair company very quickly. The repair man was knowledgeable about the appliance. We definitely recommend Choice Home Warranty to all!

Please do not waste your money with Choice Home Warranty. My dryer drum broke. The dryer is worth 1,200. They offer 300 dlls to replace it, or a e gift card at Lowes. They take 30 days to send egift card while the customer waits and waits. Please go to American Home Shields, at least they give you more to replace appliance and it take 2 weeks to get reimbursement.

This is ridiculous. We called last week. Made a claim and they already canceled but no new appt was made. So confusing I'm believing this is a scam. The people who work for them don't know what they doing. It's all a joke at this point.

Microwave control and display panel went out. You offer me a gift card from Lowe’s, for not even 200 dollars. For me to replace it is about 900 dollars. I don’t understand this. Maybe l need to check into another home warranty. I was never advised that this was not covered.

I can’t say enough about the tech Andre from Flamingo Appliance; he was straight up amazing, professional, timely, and very knowledgeable. As for Choice Home Warranty - a little suspect. How can you replace a dishwasher for $272? That is what they gave me which barely covers the cost of delivery, installation, and haul away. WTH?

Luke was well-prepared for the service call, and was very professional in his work. In addition, he represented himself and J&L Plumbing to an excellent degree. I would be pleased to have them answer to my needs in the future. 5 STARS!!!!!

Trying to keep the emotion out of this and keep to the facts. Their advertising is misleading in that it does not warn you of all the exclusions and non-covered items. For example, my A/C compressor went. Covered. However the replacement refrigerant, electrical wiring, coil, compressor, and copper are NOT and since you cannot replace one without all the other, I am stuck with a HUGE bill. I should have taken all the money I have been paying for this warranty and put it in a savings account to use for such an emergency and had been better off. This is simply not fair. Additionally, they make it clear they are a warranty company and you have use their vendors. However, they then dump the matter in your hands and don't address any issues - like cancelled appointments, inability to speak with ANYONE other than an AI chatbot. This is simply not fair.

Choice is the worst home warranty provider I have used. They constantly manufacture reason to deny coverage and underprice replacements. I am planning 6 arbitrations with the company and cannot wait for my coverage to expire.

The gentleman sent from Pendyk Plumbing was great. He fixed our faucet in our bathroom upstairs in a reasonable amount of time. He was very pleasant and friendly. And the cost was perfect. Now I have a good plumber's company on my list if needed in the future. Thank you so much.

Very easy to use and everyone was extremely courteous, had no issues. The savings are the great part. Paid 4 years upfront. Would recommend to everyone. Paid a $75 service charge, and the insurance has covered the rest, almost $1500.

Communication with the technician could have been better; I was expecting an email with the name of the technician and suggestions or times for an appointment. Instead, he called me (on a Sunday) when he literally was trying to come by and I initially did not recognize the name or number. Eventually, he left a message and we set the appointment. Once he arrived, he was very professional and knowledgeable and resolved the problem, though he did say I may need a new toilet in the future if I continue to have issues.

Choice Home Warranty is very irresponsible. They just want to take money from customers. Technician told me a part needs to change after that no response from choice. I like to get better service from them. I don't know what is going on with my heater.

Great guy explained everything and the next step. Came right on theme and great communication from the company. They came again on time fixed the issue in 30 minutes and left. Also informed me of the next step I should take.

The tech that came out arrived within the allotted time frame, and he messaged us when he was on the way. He was friendly and very knowledgeable of our appliance. He informed us of how it should be functioning and was able to troubleshoot to find out the root causes of the issues we were experiencing. The warranty company told us the parts were no longer available and the washer needed to be replaced. The amount of money given to us to get a replacement ourselves was not calculated for retail costs, so we aren’t able to actually get a replacement without dishing out money of our own too. This seemed a bit odd to me to say they are replacing something and then not give you enough funds to replace it. I will probably not go with this company again for a home warranty.

The person was friendly. He was on time. He was professional and he appeared knowledgeable about what he needed to do to correct the problem. He also told us what we could to do help stop the problem.

It is easy to submit a claim for service online or via the App. All of the contractors have been professional, knowledgeable, and courteous. Choice Home Warranty is a good investment for maintaining your home.

EXCELLENT! From the initial call to the repair. The plumbing company (Airpro) service tech was fabulous, professional and efficient. He fixed my garbage disposal and gave me helpful hints to avoid further issues. CHOICE IS THE BEST!

Technician came as scheduled and was an expert technician. He fixed my problem with analysis, and correct intervention plus is an asset to Choice Home Warranty. Technician has a great and respectful interpersonal personality to find out what the problem was and how to approach the solution. Thank you.

The tech was very friendly and helpful. He fixed my Whirlpool and leaking sink. He communicated effectively the entire process. I received a text that he was running late and he communicated what my issue might have resulted from on the whirlpool.

I had an outstanding experience with this home warranty company. A technician was scheduled quickly and arrived on time, thoroughly assessing the issue. Unfortunately, the machine couldn’t be repaired—but that’s where the company truly exceeded my expectations. Without any runaround, they promptly approved a full replacement.

I trust that the technician was knowledgeable in demonstrating his skill in seeking out the root of the problem. He was precise in removing parts and carefully placing scews aside so they could easily be retrieved when needed. He searched out connected parts to the equipment to the water line in the house and then, determined the source of the problem was the waterline and not the ice maker. Recommended l have a plumber come in to fix the problem.

Of the most ridiculous conversations I have ever experienced - told that a plastic piece on a 30+ year old opener was not due to normal wear and tear after waiting 10 days for a service person to finally visit our home. No receipt to add as the repairs will still be another week or more at our expense so far…

The technician arrived exactly when he said was very friendly, clean and explained everything. But waiting on a response to move forward made me lose days without a dryer going into the weekend and having to be rescheduled. A part didn't fit so about other hour and half waiting on a response. So end up saying I'll be getting another dryer. So wish I could have gotten my nice big dryer with the big glass in the front fix cause the money settlement I Am Not Happy.

The technician arrived at my house within the time frame he said and was very knowledgeable and fixed my garage door opener within 15 minutes. He was very nice. I love my home warranty because I don’t have to worry about anything if something breaks. I just call and make a claim and they handle everything else.

I decided to return to Choice because your service when I first purchased my home was great, but your sales department leaves a little less to be desired. I called today to enroll and to rep started by telling me that my plan would be 594. Then he began to bargain by bringing down the amount by telling me that I couldn't get a plan for over 2000 for 6 years. When I couldn't afford that he then said it could be somewhere around 1800 with an additional discount. When I couldn't afford that it then went to four hundred something for 3 yrs with 3 yrs free. The bottom line is after all of that I still ended up paying 594 for one year and feeling like I was being taken. Because if you could charge me a lower price for a longer period of time I should have been quoted that in the beginning.

They said 24 hours and they would have a plumber to me. 24 hours and nothing. They said give it another 24 hours…and nothing. So went from a Wednesday to not having anyone set up till Monday when a “tech” got ahold of me to schedule appt for the following Wednesday. Well tech could not make it so set it for Friday. Tech did not fix the whole problem so he came back the following Tuesday. Basically water leaking under the sink is okay to let wait for over a week. The customer service did not care…would never recommend this company to anyone. The tech did a fine job when was all done…but Choice….never again!!

Your claim service is generally good in terms of your quick decision to replace it. But it takes up to 30 days to get a e-gift card at Lowe’s is too long a wait. Imagine how you yourself can live without washing your clothes for 40 days (my washer has been broken for 10 days when told to wait for 30 more days for the e-gift card to arrive from you).

I wouldn’t recommend you to anyone. I had to get my own plumber after waiting for 3 days for your plumber and then you told me you wouldn’t reimburse me for the full amount of the replacement and it was put back EXACTLY like it was to begin with. You down rated the labor and parts that ARE required to connect the tank. I WILL tell anyone that ask me about you to NOT get your ‘warranty’ because what you pay for it doesn’t offset the cost. You might as well save your money and put it back to cover repairs.

We purchased our warranty with this company and paid in full which gave us an extra year coverage free. We have an older home in Florida on a canal which means that our AC units are hindered by salt air and wind. We have 3 AC units for a large ranch home. Two are fairly new and one very old but a work horse that finally gave out. The Freon line leaked and that was not covered for replacement. Ok fine. We agreed to pay for the new line if they would replace unit because the existing old unit would not work with new environmental refrigerants. They offered us $400!!! We canceled the contract and extremely disappointed. They are not as expected from their reviews.

Placed a claim on Monday morning about 2 hours later I received an appointment. Been with this company for years but this is the fastest I received service and It was at a most needed time. Furnace was out and the temperature was cold outside.