Choice Home Warranty Reviews

I want to highly commend VanGuard Air for the work done yesterday. We called in the problem at 9am, Van arrived a little after 10 and completed the repairs about 11;30. He analyzed and repaired the problem without having to leave for repairs. He was professional and personable. I will recommend him to anyone who needs quality work in a timely manner. Choice Home Warranty has a winner here and he is on my "Go to List".

Maya explained the warranty about a week and a 1/2 ago and there was no pressure to sign up. I was ready today and there was a better price and she gave it to offered it to me no questions asked. Awesome.

I find myself being very cautious at this age especially when being responsible for others. One has to realize that SSI does not cover life’s expenses. The explanation of services and fees covered well, I just felt slightly put on the spot to commit. NOT a car salesman thought much nicer! I called back to sign up and my family and myself feel much relieved to be with Choice. Thank you, look forward to working with your company

Had a problem with AC on Monday evening. Fixed an appointment for fixing my AC on Wednesday and the contractor didn't get scheduled on correct day, then the appointment was moved to next day and the next day the contractor didn't show up either. Then we called the customer care on Friday and they scheduled appointment for Sunday and apparently this new contractor has his car broken down. Spoke to him on Sunday morning and he was kind enough to come to home with a ride and have it fixed. Though it was a completely negative experience the contractor fixing it on Sunday made it good.

Charlie was very helpful & informative. He answered my many questions. This seems to be a real good deal. It comes at a timely time for me. I know other people who have this type of warranty and realized I do need this type. Charlie was kind, patient, and professional. Thank you.

Choice Warranty was professionally excellent in terms of fixing AC problem. A technician contacted very fast, and he was very kind. I really appreciate it. Overall the process time was only two days. I want to say, "Thank you very much for your excellent service!"

Abe was very knowledgeable, courteous, explained the policy well as well as discounts and additional policies available to veterans. I was able to purchase a new policy over the internet/phone with the appropriate follow up e-mails relating to my new policy. Abe also provided me with his work phone number and extension which I find exceptional as many companies use foreign customer relations representatives to answer questions following the sale of a product or service.

The company that came to repair my A/C didn't give me any paperwork, showed up with the wrong part, promised to be back the next day, first thing in the morning and repair our system and never showed up. We didn't get a call until 1245 from the company, saying the part wasn't in stock, which means our repair man lied to us. They told us they would try reordering the part in two days, as their factory was closed for the Father's Day weekend.

Disappointed that tech could not repair ice maker in my freezer. State was not covered. Choice did not onform me of that during my request via call. Would like better explanation reference why not covered. Please give me a call.

Freezer quit freezing and lost everything in freezer. The refrigerator is only a few years old. Water was dripping everywhere. Need this fix ASAP. Repairman seemed like he knew what he was doing. Very nice and friendly. I would like his services every time.

May 29 2018 is when I put claim in June 16 it was taken care of. I received a call saying I had a appointment, then was told they were not a part of your people. Then I get a call on Tue. 5/6 saying app. 14/6 3 to 8 at night, called after no show, was told that I did not have app. He did come on Sat. June 16, 19 days after claim. 2 separate auto calls but no person called to let me know why I was waiting. Did talk to someone after 24 hrs. and was told, "We are looking." I was told I could find someone myself but that is one reason why I have a warranty.

I called Choice Home Warranty about my Air Conditioner not working properly, and they sent technicians out to look at it. The technician told me Choice Home Warranty would not take cover the cost of the repairs, and it would cost me $8500 for a new unit. Then my hot water heater went out, and they sent a technician out. Again the technician told me Choice Home Warranty would not cover the cost of repairs, and I was left with water all over my house with no help. I would not recommend anyone to use Choice Home Warranty for home warranty coverage. They have cheap monthly fee, and service call fee, but do not pay for essential repairs when you need it. I completely urge anyone who is thinking of using Choice Home Warranty NOT to use them.

I am very happy with Choice Warranty. Ever since I switch to this company, I have been impress with the company and its process. I call them, and they get the work done. I see why they have good ratings. Kudos to Choice Home Warranty.

2 claims, one appliance who verified appointment time and has been here on time and inspected and ordered parts. 2nd, A/C, I've had two (2) no show, no calls from the same company (a devoted care)! Very dissatisfied, and angry! Still have problem, and have wasted 2 days!

The tech came in a timely manner, was neat and well dressed. He introduce himself. Handed me his business card. After a few questions he got right to work and fixed my A/C unit. He explain everything he was doing step by step as he was working. He also informed me about all of the other services CHW supplies.

Terance ** of PCI Electric was scheduled between 11-3, Wed June 13th. He called en route to advise arrival his time. Terance was professional, courteous, honest and quick. I was comfortable that Terance was experienced and knew what he was doing. I would and already have recommended him to friends. I'd give him an 11 out 10 stars!

Tech arrived next day after call, but had to wait for approval of part repair. Should be a simple call in to get approval of part, not a 24-48 hr response time (per tech). It's now 2 days after tech was here and unit is still non-operational.

I put a claim in on my Air condition on May 15 2018 got a tech within the first week. Since then I have been calling and the company is telling me that they are waiting on the other, The Warrenty Choice. Then I call Choice and they tell me they are waiting on the contractor they sent out. Yesterday I called again and was told waiting on the part. It should take 7-10 days. It's past that. They will check into it and call me back. No call. All I want is my unit fixed. It's been over 1 month and nothing resolved.

5 Star technician was polite, professional, and pleasant to be around. He showed up on time, diagnosed the problem, got approval and then repaired my system. Turns out I just needed a new motor. I've had other repair people, but he was certainly above the rest. Thank you.

The technician you sent out said he had ordered parts, then I get an email from you stating that the cost to repair would exceed replacement cost. You initially offered a $299.99 cash settlement, which I declined. The offer was raised to $347.99, which I also declined. The claim was assigned to Ms Micyah **. After speaking with her she agreed to pay $420.00. The cost to replace the range top I have is approximately $803.00 plus tax, plus I have to get someone to install it at additional cost to me.

I was still reviewing the website info when my rep called me to offer assistance and answer any questions. Very thorough and able to address any questions or issues I raised. Coverage seems very comprehensive and promises to avoid the "gotcha" add-ons present in other plans of this type. I am looking forward to having this protection for my home.

Really pleased with the service. More importantly the technician was very kind and extremely helpful. Hard to get that kind of customer service these days. Kudos to him... Please pass on my thanks to him. Start to finish everything worked really fast and helped keep our house cool in this hot Texas summer weather!!!

I placed a claim on my AC almost two weeks ago. According to my policy it is covered. Last week a tech came out and did his diagnostic but apparently that wasn't suffice for CHW. Then they sent a different tech out today who charged me a second fee and did absolutely nothing. Then I get an email denying my claim hours later. I'm now out $90 for fees, lost wages and all the prior months of fees CHW has collected. I am flagging any future attempts to bill me and I will be ending any business with CHW barring a lawsuit against CHW for unethical practices.

I was pleased with the person that came to repair my a/c. He was friendly and knowledgeable. The only reason I did not give 5 stars is because it took 3 days for the appointment after I reported the problem.

Toilet was not flushing so George from Anytime Home Services came out... Very polite, professional and proficient in the repair. Was done in no time and we were very pleased. This is the only service we have requested since we signed up for and paid for a six yr plan. Have heard a problem a friend had with their a/c repair thru your plan and that scares us if we ever have an a/c problem!!! Hope you would honor your promises in your contract if that happens to us!

I finally got the email that my one year plan was expiring, the happiest day of my life, this company could be the worst company I have ever dealt with, if only I knew they were sued for denying claims and fined a huge sum. My first claim was denied because of surface rust on the coils in AC, they quoted me a line number of their rule book and I swear it was like article 1054.111 states, "Any rust on surface of coil gets us out of everything." Just seen the last review. The guy signed a 5 year contract, oh the poor guy.

I opened this claim on June 4 because my central air unit was not working. I waited 2 days and no service provider had been assigned to my claim. So on June 6; I called to inquire about the delay, after a 40 minute wait a very curt and seemingly disinterested agent informed me that there are currently no in-network service technicians available, and informed me that I had the options to either search for a service provider myself and utilize the reimbursement plan (of which I am not at all interested), or to endure until an in-network technician becomes available.

I would give this company zero stars if the system would let me!!! Worst warranty company ever. They lie to get you in, but once you have paid them, they could care less! They state they have a 24 hour turn-around. They don't. I have put in 3 claims, since buying my warranty. 1st claim, the contractor they made us use said he couldn't fix it and charged me the service call. The 2nd claim, they tried to tell me it wasn't a covered service, so I read the entire service agreement, it was not excluded, & it wasn't until I threatened to sue that they covered it. Just put another service call in & same thing... Can't get anyone out for 4 days (I am leaving for vacation today) & it's not a covered service. Once again, not on their exclusion list, so it is a covered service. They are horrible to deal with and shady!

Choice determined that the dishwasher need to be replaced. I was given no option as to having the Choice technician replace the dishwasher with a like item. Instead I was FORCED to take a cash settlement of $169.99. The cash settlement was nowhere sufficient to cover the cost of a low end replacement, much less having it installed. The cheapest low end dishwasher at Lowes cost from $300-$450. And then an installment fee of $75 by the Choice technician. This is criminal. Why was the cash settlement FORCED upon me and then at an inferior settlement amount? After this incident, I can assure you that I will not be renewing this policy unless a better settlement is made. A $350 settlement with $75 install fee would have been a fairer settlement.

Extra Care Plumbing first came out to find out again it was not a clogged drain. Good Job, nice people. But then Had to schedule JP's Appliance to come out to find out the problem is a control panel. So now it has to be approved by CHW before it can be fixed, so another week goes by with no dishwasher. JP's is a nice person that knows what he is doing.

What a horrible experience this was air conditioner goes out 6-8-2018 & it took 3 different service people to get us cold air 6 days. We live in the south 91 degrees with 98 % humidity. I did not expect same day service but I did expect better service than we got. I have 3 houses warranties with you guys & I really expect better service. What more can I say it was horrible. The service getting someone here.

After a false start with the wrong date for the appointment, The technicians were prompt and efficient. They replaced the defective capacitor and checked the system. It is cooling efficiently and starts up much more quietly than it did before. No further comments are necessary - It was quick and easy.

The Duct work under our house is 21 years old. It now has holes in it. It has NOT collapsed. Choice will not pay to replace it. Small "contactor" on Air Conditioner not working. A $150.00 part. They will pay for that...I pay $45.00 and they pay $105.00. I pay $450.00 to replace Duct work. Will not be renewing my Contract.

Excellent customer service. Choice Home Warranty was prompt with my request. We recommend this company wholeheartedly. Rodd, the technician, was courteous and straightforward. He got our garage door working in no time. We are pleased with his work. Excellent value for the money. Thank you.

The process has been seamless from the beginning. Called to report problem (dishwasher), set appt for service, got email for approval to order part, waiting on second service to repair. Quick and efficient. That is all I could ask for. So glad I purchased Choice Warranty for my home.

Very competitive price and the associate was friendly while I signed up the day before yesterday. I'm hoping they will have a wonderful service as well. I already referred a friend of mine who will also switch to CHW from another company.

On 9/12/17 I purchased a home warranty from Aaron ** of Choice Home Warranty after he convinced me how great and worry free the warranty was. The first time I submitted a claim was when the self cleaning oven would not clean. The cause of the failure was an internal motor which operated the latch which locks the door. Claim denied because door latches are not covered. Recently, the electric dryer quit heating. The cause was a failed temperature sensor. Claim denied because of plugged dryer vent even though I had replace the vent piping 3 months earlier. I had to prove the vent was not plugged by sending them photos of the inside of the vent. They finally agreed to pay.

The service from your contracted vendors with Acute Comfort Services and Dispatch Home Services Inc is terrible. The staff at both of these companies are not of quality and the customer service is terrible. To pay for a top level warranty plan and receive below subpar service is unacceptable. I will definitely be reevaluating this service going forward.

I called the phone number, on hold for over 1/2 an hour. Tried to file claim online, but more info was needed. On hold again for over 1/2 an hour. After speaking to rep, the service scheduled was not in my area! Tried to call, tired of being on hold.

Haven't used the plan yet but the Customer Service Rep that helped me was awesome. Love the discounts. Love the coverage, especially the plumbing blockage, they didn't have that the last time I had a home warranty and that's why I canceled it. Ended up costing me $500, even though they started a claim, they later declined it because blockage was not covered after I had it fixed.

We asked Choice to repair a broken water filter unit in refrigerator, a dryer knob, and air conditioner coil leak. Choice Home Warranty found excuses in all of them. According to them the dryer part was broken of unnatural causes! In fact the knob that was working perfectly was found rotating freely after paying technician service call fee to come repair, instead we got blamed. Same with air conditioner, it is due to acidic material infiltration, (like we spilled acid on it), again we paid service call fee to be blamed. Same with Water filter unit in refrigerator - not covered after collecting the service call fee.

My AC was not operating. Fan would not turn. Tech replaced fan motor & AC started cooling! It took all day to cool because of the high temperature but cools well now. The tech was efficient, very polite, and exact! I highly recommend Alec ** and Mighty Oak Air Co!

They advertise that they will fix or replace a covered appliance if it stops working. What they don’t tell you is that they will arbitrarily assign a replacement cost that they would pay for a ‘like item’ that isn’t even the same brand, color, size, etc. My dryer went out, I paid the service charge and they decided it needed replaced. The replacement amount they assigned me was $299. I went to buy the same dryer and it was $699! The best deal I could find anywhere was on sale for over $500.

Very poor service. The technician replaced capacitor then fan. I have been trying to contact him and he is not taking calls although he was prompt until yesterday. Appreciate that he came in the evening to work in my AC but my problem is still not fixed.

Choice Home Warranty 1090 King Georges Post Rd Edison NJ 08837 is a fraud. This company does not behind their warranty. Buyers beware. Chose another company. I have a outstanding repair which is covered under the their top plan and they are refusing to render. This company expects the consumer to track down the technician they hired for an uploaded report when in fact the technician allowed me to watch the documentation upload to Choice Warranty prior to leaving my home. Do not chose this company.

It has taken 2 different AC companies 3 visits and a total of 26 days to fix the problem with my AC not cooling. During the first visit, the technician claimed some door had opened while running even before looking at the AC unit. When he came back again, he claimed he had to fill 1 lb Freon. When the problem was not yet fixed, we requested a different company, but CHW assigned the same company for a third time. They later reassigned it to another company, but we had to call them back. The new contractor told us he had to fill 2 lbs Freon. We hope the problem has been fixed, but won't know for a few more days.

The electric in both of our garages went out. We have freezers full of food in both and the garage doors were up. After being asked to hold several times, both operator and supervisor told me that someone would call me sometime the next day to set up an appointment. There was absolutely nothing they could do to expedite this as an emergency. For this I was on the phone for about 45 minutes. I called the company who they booked me with and explained the problem. They called you and sure enough, they could come the same day if Choice agreed to pay a travel fee, which you finally agreed to do. They were there within 3 hours and had things fixed.

Air conditioning unit not working - Excellent service, timely, professional and courteous technicians. Informed me about the problem and how it can be fixed. We are pleased with the coverage and glad to have the security of professional and expert service.

I came home from vacation and my refrigerator had stopped working while I was away. What a mess!! I went online and filed a claim with Choice Warranty. I quickly was assigned to an appliance company, they notified me quickly, came and did an evaluation. They notified Choice Warranty, who instantly approved the parts. The parts took two days to come in, then I received an appointment and the refrigerator was working. From start to finish was less than a week. It wasn’t wonderful being without a refrigerator, but it was done as quickly as possible and only costs me the $45 service fee. Very pleased with Choice Warranty and BJ Appliance.

I have no problem with Home Choice Warranty. But it was unacceptable how the technicians communication was. When he tells a customer he's going to do something he should do it or give a explanation. I had to call Choice Home Warranty to get a response from him.

It took a month to complete my claim. Each customer service representative I spoke with (except for the very last lady that helped) was not helpful at all and basically said "There is nothing we can do" and pushed me off on the contractors for the service. The contractors (I had 3 over the course of this issue) were also ALWAYS confused about what they were supposed to be doing. The first contractor was switched because of discrepancies with payment from choice. The 2nd just stopped coming after they came out 3 times and I was re-assigned starting the process ALL over. The 3rd team came out and replaced a part (after a 3 contractors said the complete assembly needed to be replaced) and it still didn't work. I did not have hot water for a month. A full month. Even after multiple escalations and numerous phone calls to Choice.

JASON from BENCHMARK PLUMBING came right in ask where the problem was, I showed him what the problem was. He explained what he was going to do, to make this easy and less clean up for me. JASON took the time to show me the problems and explained what to do to stop this from happening again. I am very pleased with his work. I will recommend JASON again.

I would like to thank the man to fix my A/C. I would hope to have my A/C working. He was that person. He was that man. He made my day. The night it happen was a Saturday and the next day my stepson was here and we knew it was the A/C and it was hot in here. I would stay here. But he told me to come to his home.

The guys that came to my home were professional and very friendly and kept me informed of what they were doing. Thank you for all that you did to help this plumbing issue get taken care of in such a timely manner.

Started to have problems with my refrigerator on Sunday. Called and explained the problem. Got a call back later that repair man was coming Monday morning. Couldn’t get any better service than that. It was repaired on Monday.

Our Air Conditioning unit had stopped working, so we filed a claim. I will say the process was fairly expedient; however, we were denied coverage. They claimed the system was overcharged due to too much coolant. We've had our AC unit professionally serviced for the past two years with no issues. Additionally, coolant hasn't been added to the system by our maintenance company or ourselves. I wouldn't recommend this company and will not be renewing our contract once it expires.

I have received horrible customer service from Choice Warranty & I'm going to seek a refund and go with another company that we worked with when our house was on the market. The difference is remarkable to the two companies. With the other company, I place a request online & paid (which is more convenient to me) at that time and I would be contacted within an hour. Both vendors couldn't take a credit card & wanted cash or a check. With Choice, it has taken days and weeks to get a response from the vendor to do repairs. I think they must not pay their vendors well because no one wants to pick up jobs to serve the customers.

Hi, I have 2 outstanding claims that have still not been scheduled and one was a no show twice! The one claim that got resolved was also a reschedule. I am very unhappy with the service so far. Need someone to call me right away.

Prompt response and professional repair service. Very happy with the service and quality of the repair. Pleased to have options for finding my own repair company if necessary. I was glad to be able to contact someone on a weekend without worrying about an additional charge.

Communication to your company is difficult and laborious. When I communication via your email service I just get back a generic and useless reply. The only communication I have ever had, I initiated. I received no status updates. Communication from your service provider was equally terrible. Please have a customer service manager call me. If no answer, please leave a call back number that will be answered by a live person.

I called to have a plumber come over, he came and had a dog in the van with him, he rolled the windows up, it was then that I knew he wasn’t going to be at my house for a long time. The guy immediately asked for the trade fee and was shaky in his stance, almost to a drunken stupor. He looked at the plumbing issue in the bathroom and stated that to fix it would cost around $650 dollars, he told me that I would be contacted by the warranty company after he wrote a report. That was three weeks ago and I had a neighbor come and fix the issue by replacing some washers and a few water stems. Choice does not have the issues fixed, rather they have it inspected and talk later about fixing the issue.

I had two conversation. One on Monday around noon. First very very very nice. Wish I knew his name. He was very understanding. Not pushy. Knew my concerns about not being able to pay with a check, the guy I talked to today almost made me want to hang up on him. He was very very very very pushy. I didn't like that at all but I did it anyway because I just moved into my mom's house since she has passed 4 months ago and I need the services.

The service personnel Mark and Mark from Everyday Heating and Cooling were on time, polite, quick and efficient. The air conditioner was apparently low on Freon and had a loose connection on a switch. It took a while for the house to cool down, but is cool now. I am happy and satisfied with their work.

Choice Home Warranty or the company that called me several times trying to get me to switch to them so I don't know what a great company they are all this stuff until I have to call them for a service call on my central heat and air unit. They deny a pound and a half of Freon stating that I got a leak in my unit and the service text explain it's an older unit. They leak but they have no part in hearing that. To make a long story short they denied my claim for a pound and a half of Freon which would only cost $110 their price. Do not get this company. This is the worst experience I've ever had dealing with them and I've had companies before. This is sad. I'm a disabled veteran and I've never ever experienced any kind of dealings like this in my life so do what you want but in my opinion shop somewhere else.

We have had to attempt to use our warranty on 2 different houses, 4 times. Each time we have had terrible service. The first time was for our washing machine. It took over 2 months to resolve the claim, and we were not given enough money to actually replace our Maytag washer. We have not had resolution to the issue with the air conditioner in our rent house that was reported over 3 weeks ago. No one has even gotten back to us regarding action to repair or replace.

I hired you guys for 3 years you sent a man to fix a backup drain at one of my rental properties. My contract says plumbing system but you refused to pay for the damage part. The so called plumber doesn't accept credit cards when I live 2500 miles away, so not only do I have to pay you 45 dollars for a service call I have to hire a plumber to go back because there is no drain now. Your salesman sounded so good on the phone. THANKS AGAIN !

Thank you for your assistance Warren. We appreciate your help and look forward to working with Choice Home Warranty! It appears that this will be a good experience and gives us peace of mind should something fail in our home and need repair!

They have not given me my $262.50 refund!!! My next step is to file a dispute with my credit card company. They are very hard to communicate with. I've spent hours trying to get an answer. The bottom line, they do not cover anything that breaks.

The repairman from A to Z Prestigious Plumbing was dispatched promptly. I like that a lot. He was helpful and courteous. I like you took take of my co-pay as promised because one was owed to me. However the part was not covered due to it was associated with the faucet handle. But the plumber went out of his way to fix it, it's not replaced but he made it work. Thank you.

Honestly, having Choice is very inconvenient. Always have to wait 15-45 mins on hold when we call in. Also some sketchy service companies are called in. The process is not worth it to save a few bucks. Many items excluded from coverage in the fine print and these excluded items are the ones that usually have issues over time. Thanks.

He was on time, courteous, and fixed the problem which was worse than I thought. He also cleaned up the area. I was extremely pleased with this company. He was the 2nd tech from them to come here and each time they came the day I called.

We are now new customers. The response via email was very prompt, and the info give to us in a later telephone call was very helpful in making our decision. We are very pleased with the price, and conditions up front, and hope that the service will remain the same, should we have a claim in the future.

Rob was very patient with me, answered all my questions and gave me a good price. I would recommend him and your company to my friends. This was my first home warranty, and I appreciate the help and understanding I got from Rob.

I'll be brief. Simply put your sales rep (Joe **) lied to me about a couple different things. I asked some very specific questions about what is covered on the contract. I have had several bad experiences with AHS and was hoping your company would be different. I'm currently using AHS to repair my AC unit. I was blindsided when they said I would have to pay for modifications to be done (my fault, it's in the contract), and I have been waiting a month for repairs to be made on the AC which still haven't been done. When I spoke your rep, I asked if modifications were covered, he said yes. Turns out after reading the contract, which he wouldn't send to me unless I purchased the warranty with you guys, modifications are definitely not a covered benefit.

Was referred by my sister-in-law Denise ** of Accokeek, Maryland; and so glad I made the call. Rep. was very courteous and professional. He worked with me so I could take advantage of the senior program and more importantly, gave me the coverage I was looking for and needed.

for sure will not recommend this company to anybody

Do not use Choice Home Warranty. I have a leak in my AC system. Called Choice they sent out a tech. He determined there was a leak in my evaporator coil. Even though they say they cover the entire AC system, they did not pay for my repairs because they said the leak was due to rust and corrosion. That exclusion is noted as a general exclusion in their agreement. However if simply says components are not covered if they are inoperable due to rust and corrosion. It does not specify anything beyond that. Nothing specific to AC units. Their agreement also says that they will cover systems that become inoperable due to normal wear and tear. An AC evaporator is exposed to constant moisture, almost 24/7.

I have four properties with CHW. I am now up to my sixth claim rejection out of the four properties. The fine print is so extensive and general that almost everything is rejected. Buyer beware: This low cost warranty will provide you even lower value.

Air conditioner repair service call. You again did not approve this claim. It cost me $700.00 out of pocket. You have never approved any of my claims. I've had 5 claims in 3 years and you have not approved any of them. You are the worst company ever. I will be looking for another company to provide warranty service. Your days are numbered.

I turned in a claim for a leaky garbage disposal on Thursday night and I got a call from the plumber at 7:15 the next morning. The plumber was at the house that morning and said the unit needed to be replaced. The claim was approved and I had a new garbage disposal installed that afternoon. The process was quick and simple and I only paid the service fee as promised.

Two appointments were scheduled through CHW to have a tech come out to service the unit. However, both appointments were cancelled, after waiting all day and missing out on two days of work myself. One company kept delaying the appointment time until ultimately canceling and refusing to come to my area. And the 2nd company just flat out said they had never heard of my town and “I needed to call someone else”. So after all of this frustration we selected the reimbursement option after being promised by two associates that we would be refunded 100% and that you refund at the technician’s rate. My tech arrived 6/6 after 7:00pm and started the diagnosis of the AC unit.

I called Choice and right away I had a technician with an appointment the next day. The technician came out at the appointed time and found the problem, had me up and running within 1 hour. It was 95 degrees that day, tech was very polite and professional, did a great job. Would have gave 5 stars, but as I was talking with customer service I was informed that my third air unit was not cover and had to pay extra for coverage. I did not like that at all especially when we paid three years upfront and told the customer service rep. that we had three units, will inquire about this.

Very poor in communication, there is no process and explanation to make the claim. Customer can’t contact CHW without 1 hr wait period and CHW expect to get hold for that time during the weekdays. Very poor on customer service side.

Kitchen sink was stopped up and a leak was coming from underneath sink. Choice Claim service was excellent in this case. Received appt within a few minutes and it was for next day. Plumber showed up as promised and solved all problems quickly. Could not have been happier.

Water Heater repair: Worked as advertised. Repair response same day and job done by experienced professionals. Will look into some optional coverage that is offered for septic system now that the first experience was more than acceptable.

We have had American Home Shield for several years. After the past year, we became unsatisfied with cost and service. We dove into researching a new home warranty company. It came down to two companies. We were excited to chose this company. Setting up with a representative on the phone was easy, but it became apparent that the employee wanted to sell us multi year contracts. We selected a one year order, thinking that we would see what the service would be like before investing a long term relationship with the company. My order came to my email: Address was incorrect, start and end of contract period was incorrect, and my labor detectable was listed at $60.00 when the promo online was $45.00. The agent said I would be getting the $45.00 deductible. I called back and talked to the same sales person, I was told that it would be fixed Monday. I’m just hoping this was an oversight, not a great start to this new home warranty company.

My experience with Choice itself has been great. When I’ve had to call, the people have been quick & helpful. However I currently have an open claim and due to the vendor’s mistake, it’s been a month and my dryer is still not fixed (they are scheduled to come out Monday). It’s not CHW’s fault however if I were CHW, I would be looking into the vendor to see if this is common. I’ve had a couple of additional issues since I last spoke with a CHW representative. None are huge but I’m honestly really inconvenienced by having to do laundry at a friend’s home for over a month now.

My home is 23 years old. I am using CHW so many times a year. Customer Service is really great. The techs are knowledgeable. If the problem is not resolved, CHW send different techs free of cost. The service keeps getting better year after year. I truly recommend CHW.

It took two months to finally get a resolution with my refrigerator. Initially the power was out to my fridge along with the ice maker not working. Currently the ice maker hasn’t been repaired and I have condensation problems with my fridge. I finally had to take a cash settlement. The first repairman seems to do a good job and told me he had the replacement part for the ice maker but told me he was replaced. The other repairman never came to repair the ice maker.

Washing machine was not functioning properly- technician diagnosed faulty control board and is waiting for your approval to order new part. Am assuming I will hear from you once approved. If you do not approve am assuming you will provide a monetary settlement.

One call and my a/c problems were solved. Service rep came and performed repairs, my unit was cooling, my home was comfortable again and it all happened in a single day. Thank you Choice Home Warranty. Service rep was very knowledgeable and had unit running very timely.

Electric panel breaker failure - So far, so good. The customer service I received over the phone was great. The technician was able to come earlier than planned. I have been burnt by my last home warranty company, so I’m still in the “testing” phase. I may not be able to rate things very accurately because this is my first claim with you, and the work has not been completed yet. Parts are on order.

Vendor was assigned quickly and responded quickly. Problem appears to have been diagnosed correctly and repairs appear to have been done correctly. We had some difficulty with CHW staff regarding the service fee. We appreciate the opportunity to rate the service provided.

It took almost 2 months to resolve the repair on my washing machine...which in the end was not repairable. I would be placed on hold for over a half hour every time I tried to reach your customer service dept. Most of your online responses to my claim updates were auto replies.

HVAC Repair - Your company does EVERYTHING possible to not help your customers with their claim. I am a real estate broker and will advise all my clients to NEVER use your insurance company. Every time I call you I know It will be at least 20-40 minutes on hold before I speak to someone and then that person will put me on hold for an additional 20-30 minutes to get "managerial approval". You find every possible technicality and lawyer derived loophole in your contract to either deny a claim or pay the bare minimum. I will be sure to put negative reviews all over the internet about your company and how difficult the claim process is and how you never pay. Every contractor that came to my home also hates working with your company and they voiced their dislike for your company's policies as well. I am having my attorney review my contract to see if you did something illegal and I hope you did with my denied claims so I can sue you for the damages.

Choice Home warranty has been a nightmare. I have had this warranty for 6 or 7 months. My A/C unit started not working properly, so I filed a claim. It took a week for them to assign the job to a contractor. Finally, someone came to my home and made the diagnosis. He said it had to be submitted to claims for authorization and should be back the next day to make the repairs. Everything that needed to be replaced was covered, so no problem I thought. Was I wrong! Here it is 2 days later and I finally talk with the contractor. He tells me that the amount of money CHW is willing to pay won't even cover his cost on the parts.

We have been with Choice Home Warranty for quite some time now and we have had nothing but head aches with their customer service and coverage. They constantly deny coverage for repairs to our home. We tried to cancel the rest of our contract for service not being adequate and unacceptable. We have been getting the run-around and management has been no help. Their excuses are always "It's not in the contract." PLEASE STAY AWAY.

We were trying to contact the Choice Home Warranty for past 3 days and the call waiting time is more than 45 minutes. I do not have patience to wait for hours to talk to someone. I called them 2 times a day for past 3 days and waited for 35-50 minutes and finally gave up. I do not understand how these people gave good reviews and how did they contacted these people. Ridiculous service. Unless I talk to someone, how do I know their service is good or not.

New policy, although I already had 5 other policies with you. I called on my a/c unit which wasn't cooling. The a/c was inspected prior to me purchasing the home. I scheduled a tune up and it was determined that the compressor wasn't working and the refrigerant was low. I put in a claim and it was confirmed. Not surprising after the many years that this claim was not going to be covered. Choice is zero for 5 on fixing or replacing large items (a/c, furnaces, hot water heaters, etc.) This time, I had enough and I cancelled the policy. You claim it doesn't matter how old or that an inspection isn't necessary. I just figured out why. You will come up with some reason not to cover it. I like having the policy so I don't have to find someone. However, if you aren't going to cover and replace larger items, it is not worth the hassle and problems.

We purchased a home in October 2017 and the seller provided a one year home warranty from Choice Home Warranty (CHW). The AC unit, which was very old, went out in May 2018 and CHW refused to cover the claim. Initially they said it denied due to improper maintenance based upon the pictures the HVAC tech sent in. After finally acknowledging that the tech had not in fact sent in any pictures they requested pictures and then denied. We cleaned the unit in the fall and spring along with changing the filters monthly. The AC unit was simply old. They are a complete rip-off scam operation. Do not use them!!!

This is the second claim I have with my warranty and both time I ended up paying the cost of repair. The first claim was reimbursed only for 50% as no one can stay in the home with bathroom flooding for more than 3-4 days, I had to call local repair as warranty dispatch was scheduled for 3 days after I had repaired my issue, eventually, they paid 50% cost but not without arguing with claim officer.

Air condition - The company that the order was send to he was so rude and unprofessional and did not do anything. Spend 5 mins. and left and collect 6. I make sure if I ever need service again I will not use that company.

We have had CHW for 4 years and always find that it pays for itself. We have had AC, stove and dishwasher problems but the repairmen have always been friendly and timely. Their work is top notch! They keep you informed with text and email on arrival times and treat you and your property respectfully!

2 issues: I was assured when signing for a 5 year plan in Edenton NC there were plenty of service techs available. My first call was for HVAC repair. After 24 hrs told none available, find my own and can be reimbursed. My tech came immediately but after 3 hrs of trying to call CHW he gave up. Wait time on phone is unacceptable when calling for other than sales for subscription. I did get thru quickly when asking for cancellation Dept!

Tenant complaints hearing possible water dripping in wall. I contacted Choice warranty and they opened a case with a plumbing company. They made an appointment with me within 24 hrs. They came promptly and did a thorough diagnosis of the situation. The result was that no leak was detected or found. I was happy with the prompt response and the outcome.

The technician is very knowledgeable and responsible. The service personnel is also very helpful. The area needs to be improved is the call waiting time is too long and the technician's text message of the Part's number didn't go through to your database. Then he has to resubmit it online which delayed the repairing for three days. But after this issue is solved the fixing is fast. Anyway thank you very much.

The sales rep was courteous and so far the process was smooth. Let's see if there is a claim down the road. Your one month free is hilarious, I am not covered for the first month so how can it be free. Cover me for 13 months excluding the month I am not covered and that makes it legit.

I was obtaining information on home warranties and this company responded quickly to my request which I liked. After obtaining information I told salesperson that I would call back when I made a decision about my plans and for them not to call me back. The first day I received three callbacks, I again requested no calls. This morning (07/07/2018), I received another call to which I asked again for no further calls. 21 minutes later I received another call to which I stated I wasn’t supposed to be getting further calls. He asked, "Were all calls coming from same number?" and I said yes. He said, "Why did you bother to answer?" and hung up. I called the number back and asked to speak to supervisor and was hung up on again. I called the 888 number and was connected to a supervisor. In the middle of me explaining what had happened he hung up on me too.

Choice Home Warranty (CHW) company is worst in customer service and delivery. I would strongly advise not to indulge in any warranty company as all of them are same. They are all crooks and thief and they are just behind making money. They will promise heaven and sky during the sales call but when it comes to the commitment they are worse. Their customer service reps are trained to find ways and means to make the claims "Not Covered". They will promise that all appliances are covered, but when it comes to repairing them they will promptly decline it saying it is not covered as the problem was due to rust/corrosion. All appliances are made of Iron & Steel or they will have components that are made of iron and steel.

The tech was cordial upon his arrival, he effectively diagnosed the problem quickly and remedied it as he explained what he was doing in a professional manner. After the company's arrival after having to wait a little over a week, because of the busy schedule I'm truly satisfied.

SHARP electric came two days early to examine the trouble and was very helpful with information for me. I do not know much about electricity and got scared when I was told by a Handyman (unlicensed) that I could have an electrical fire due to faulty wringing in my bathroom. I also discovered dead lines. SHARP TESTED ALL DEAD OUTLETS. Turned out not much was wrong but matters need to be taken care off and I am waiting for an appointment to fixing/completing the wiring in the bathroom and install two new lines for two Ceiling fans. The old installation was not in compliance. Thank you for giving me peace of mind.

CHW couldn’t find a technician and asked me to find one and get reimbursement. Whereas I could find a tech in 10 min. To get authorized had to wait on call more than 1 hr. Whereas sales call will be in seconds. CHW need to be more responsible in finding the technicians otherwise don't take the call fee.

Cornerstone Services - No communication from date of service 5/13. Didn’t reply to update about status of parts. I had to Call Choice and the wait is extremely long 1hour 36 min. Even when I called at 8:09 am the wait is 30min. I am not satisfied with customer service.

Edward is the best! Knowledgeable, courteous and reliable. Disappointed that you do not cover replacement of faucet. I had a faucet ready to go and you did not authorize tech to replace it for me. I still have a leak in the faucet, ruining my wood.

I was contacted by phone after browsing several providers online. I was very clear that although I was interested in a warranty service, I was in the car for work and needed time to do more evaluation. The representative was pleasant, however would not end the call and allow me time to do more research. I realize he is just doing his job - and he is good at it as I ended up agreeing to a contract against my better judgment after he boasted CHW’s best in class service. I ended up doing research when I returned home and found a C+ BBB rating with 3,826 complaints! The vast majority of these complaints are denied claims. If I had time to do my research, I would not have purchased a contract. I would like a full refund and will be contacting CHW tomorrow with my request.

When you type in your address, all addresses should reflect such and not an address city that is different. Caldwell was not the correct city. Also, all fees should be included in the total due and not add an extra Service Call Fee each time for service.

This organization is the worst! I had processed a claim and they did everything to deny the claim. Then when you call in the claim they took over 2 hours to respond. They passed me to multiple people! Bad deal. Stay away from this organization.

Purchased a 1 year Choice Home Warranty. Have not used the service yet although I have referred your company to a few people already. Now, it remains to be seen how well things go when in the future should I need your services. You have my address wrong... My address is Ferrum VA 24088... not Charity VA.

I did research and determined that they were in the top 10 recommendations for Home Warranties. So I got an added benefit of not having to do a lot of research to see if this was a legitimate company. The process to sign up was quick and easy. You pretty much just complete the online form decide on a plan and make a payment. The person I spoke with was Paul ** who was courteous very professional, and answered all my questions. I will definitely recommend Choice Home Warranty for anyone who is looking for a home warranty.

Submitted claim, tech came out and said he would let warranty company know what his opinion was and then Choice would call me. I received no call only emailed a cash offer to replace microwave that was only half of what the technician that Choice Home Warranty sent gave me estimate for. I then called to talk to someone about the claim and have been on hold numerous times over 30 mins with no one to answer only automated responses. I checked online and after I sent message to call me, I received text message that Choice would call at their earliest convenience. Still don’t have a working microwave two weeks later.

I would give them lower than one star but I cannot! These guys are a complete and total joke of a company. The last two claims submitted have both been denied due to "dust". Seriously!?!?! It is an air conditioner unit. Both claims were refused based off of seeing "dust in a picture." REALLY?!??! Never knew you could see dust in a picture. Also, my COPPER COILS were rusty! NEWS FLASH... Copper DOES NOT RUST! I will be filing paperwork with our State's Attorney General, the New Jersey State Attorney General as well as the BBB.

Choice Home Warranty is a SCAM. They advertise that they will repair or replace any covered cost. Except they have exclusions that allow them to get out of paying for nearly everything. For example my air conditioner went out. When the repair guy they sent out said it could not be repaired, CHW denied my claim and refused to pay for a replacement. They stated that they do not cover costs associated with corrosion. False advertising! Save your money!

we are happy with your service, with on-time response and schedule. Your help is very much appreciated for remote landlords like us. We may add more houses to your services. Hope you can cover all states of America. Thank you.

I had unpleasant experience with Choice Home (2nd time use since I signed contract). Due to your mistake, my free service call fee was not applied to my account, due to contract was late and beyond the time window, Choice closed at night. When I called 2nd day, Choice did not show any effort to make up or any compensation, except had me waited for over 1 hour, final result was to move the free service to next time. Dahhh, should I get it free this time? To make is like you offer me additional free service, but it's not. Totally different attitude from the sales team when Choice try to sell.

The tech and company was wonderful. Came on time, nice, clean and fixed. However Choice Warranty really was AWFUL. The tech tells me that Choice will not pay for pulling the toilet and that besides the 45 dollars I owe another 90 dollars. So it cost me more money going through you than calling my own Plumber. How would you feel about that at your house? Tried to call and talk to someone and there seems to be no way to do that on your phone system.

Choice warranty every time I contacted them were great. The contractor they sent out was unreliable, missed both appointments and did not call or text to notify or reschedule. Would not recommend or will never use contractor again. The value and items covered by Choice was fantastic.

Technician showed up on time, they were very professional and took care of the repair. Very satisfied with the service. I had to call them back after the repair work was completed because initially I got the impression the system was not working properly. They were very accommodating with scheduling a technician to come to my house, however in the end it was not necessary as the A/C unit performed well overnight.

You must beware of your service repairman you hire Like this person from R&R Appliance. Rafael ** tore down fridge 11-24-17 and never came back to finish repair. I had to call Sears service to come in and complete repair 6-1-18.

This was the worst investment ever. This company is very unprofessional. Poor customer service that basically given money to a company does not deliver. The supervisor unprofessional. They have no urgency about getting your problem solved. I had to contact the company several times with still no results. This includes speaking with supervisors about my AC unit.

The person that set up my account with your company was very polite, knowledgeable, easy to talk to and question. He was well prepared and answered all my questions. He set up a payment plan that I can definitely work with. He never said no or anything negative to influence my decision. I believed what he told me and hope that the program lives up to my expectations.

Rep did his best to provide answers to the questions. And took the time to research the best policy for my home. Also was able to provide a senior discount. I am sure the Rep was able to provide as much or more than requested.

Today I called and waited 1hr. No luck! I wish to cancel my contract with this company asap!! Take the amount I paid you off my credit card asap or I will! I have Sears warranty service and when you call you have some on the line less than 1 min.

They find more ways to not repair and/or replace than I would expect from a home warranty company. My AC went out and they denied every option to repair it! Read the fine print, read the reviews on Facebook, Yelp and others, very poor service! When trying to call in and contact someone, expect to wait at least 25-35 minutes on hold.

I CALLED FOR CLAIM. WASHER NOT WORKING. Technician come to home. He checked out washer. He say motor bad. Warranty call me. The parts not cover after I purchased the Warranty three months. I recommend stay away from the warranty.

I do not understand the delay. This call has been open since 5/31 and it still has not been assigned. I called yesterday and they told me they were trying to get a plumber?? Seems like they need to have more plumbers in this area contracted or don't say you can service the Bastrop Area. Also I sent an email asking status and they did not respond they just moved the email to closed. This is very frustrating.

Confusion on where to get information from. Claim status listed one way, technician had different information. Choice does not serve as primary point of contact it's left to consumer and vendor. One month later there is still no air conditioning at the property.

Original claim date of 4/17. Oven not repaired or replaced as of 6/5. Two technicians have been out and my family is still without an oven. This is not what I would call reasonable. Other claims have been handled well but this on is a real issue.

Overall I'm quite happy with Choice warranty. My only problem I have is when you call for a service on the same existing product they want to charge you a service fee after 30 days. I feel that policy should be looked at and changed. You already pay a large amount for the service once a year and then pay an additional service fee. When something is not fixed properly the company should get on the company they sent out to do the work. There are a lot of companies out there that don't charge a service fee and wouldn't charge for and an additional fee for a claim on the same product that was just fixed 90 days ago. Overall they did waive my service call fee after I spoke with them. I really like choice warranty but, they are giving other options to think about when my contract is up. It will cost me more in the beginning but it would save me money as well.

Gary the repair man came, diagnosed the problem, took my money and left. I have yet to hear back from him. I received the approval for repair from you guys and called him, NO ANSWER. Still waiting for a callback.

They refuse to pay for AC repair. After paying for service call and leak test they determined that leaks are not covered. Reviews are a waste of time as they are reviewed by same person that makes the denials to start with. After responding on their website, all the bells & whistles required, and waiting on the phone line of several hours, I give up! My opinion save your money.

The repairman was very accommodating. He took the old fan and replaced it with another and He was very clear to commentate to explain things which make him a good repairman. He call the day before to set the time to be at my home to check out the problem which again show good commemoration on his part.

This service is not even worth someone else’s money. Contracted technician that was sent to my house did absolutely nothing yet took the $65 service fee. Called the warranty company and sat on hold for 45 minutes to file a new claim only to get an email 3 days later saying it had been closed. Called again, sat on hold for an hour and then spoke with someone who had no interest in helping. DO NOT USE THIS COMPANY.

I've had several great experiences with filing Choice claims and getting repairs, however, this one has been a bad experience. Claim was submitted fine, tech arrived, diagnosed issue fine. Tech's estimate to Choice wasn't accepted so he couldn't do the work. I tried calling Choice, WAITED ON HOLD FOR 45 MINUTES, and when I finally did talk to someone, the line was cut. Tech's original estimate was finally accepted, but he still hasn't gotten the approval in writing and he can't do the work until he gets that. Again, I've had great experiences prior to this one, but this one has been really rough. In fact, I'm still waiting to get the repair done.

They came and fix the problem but did not fix the ceiling where the leak was. They need to fix the whole problem not half on it. I would like to know why your service do not complete the whole process of fixing the problem and what the problem caused.

Technician was prompt and was knowlegeable. He cleaned up after his work. He able to find the problem and get approval from company to replace the part. He took care to put footy on so as not to track anything.

I'm a customer of Choice Warranty. And this was my first time service with them. The response was very immediate and the job was excellent. The fee was very reasonable. And I was very happy with it. It usually took at least 2-3 days to get it done. I've already recommended this company to my friends. They are the No. 1 warranty company so far as I know.

You never repaired anything. I claim except my refrigerator because your policy excludes so many things. I don't appreciate a company doesn't stand behind the customer. You wouldn't repair my air conditioner. I will be replacing you with another company that work for the customer.

You sent your tech out he looked at my 5 yr old Refrigerator and said, "Oh we need to get you a new one." The ice maker didn’t work and the seal was torn. He never tried to fix either. The ice maker works at times. Again from the minute he walked in wanted to get me a new refrigerator. Cancel my account!!!!

Technician arrive and within a few minutes submitted approval to replace, which was received very quickly. He then removed the old one and installed the new disposal. Everything is working fine and the experience was GREAT!!! I will definitely recommend CHW to my neighbors!

I liked the fact that the rep I spoke to lowered my deductible to $45.00. This is my first home warranty plan so I hope you guys prove to me what a great home repair company that you are. I have read some reviews and impressed that you are A rated by the BBB!

If I could give them a zero I would! Last year Choice told my elderly parents that their air conditioner was not covered and they needed to get a new one. They referred a vendor, he came out and gave my parents a "Choice" discount. It has been 13 months and the unit upstairs is leaking has damaged the ceiling. The freon was out after 13 months and had to be replaced. Now Choice is telling us that the damage is not covered because it's from a new unit that was replaced that wasn't under warranty! WTH? So new damage created by improper installation is not covered. Good Luck everyone!

The man that can know just what the problem was fix it. I'm up and running again. Thanks Choice Warranty 100%. The only thing I don't like is if you call at night you must wait until the next day but it states 24 hour. I guess that phone call I know one day that will change as well but for now I'm still pleased with the service.

I submitted a claim on my A/C. The flywheel wore out which caused the blower motor to overheat. They denied my claim twice saying it was not covered under their normal wear and tear. I then called and talked to a resolution specialist who admitted that the blower wheel malfunction falls under their normal wear and tear but the motor does not. I asked them if the blower wheel did not malfunction would I have had to replace their motor. Their answer was probably not. So, why not pay for the entire claim since everything was caused by normal wear and tear. They said no, but said they would pay 200 of a 1500 dollar claim. Are you kidding me!!! Cookie crumbs instead of paying the whole claim. Avoid this company at all cost. They may pay small claims but will find every excuse to not pay a bigger claim. I wish I would have listened to my co-worker who told me what they do, but I did not listen to them.

I have used home warranties in the past and this is one of the worst. I sat on hold for over 30 minutes on one call and at least 15 for the other 2 calls. I submitted a claim and they closed it without contacting me at all not even an email. I refile the claim using different verbiage and it goes through. This is about my A/C which I have now been without for 5 days and have to wait another 2 days. So 7 days to have someone come take a look at my problem. Two of the days were the weekend but still 5 days!!! I live in GA and it's already hot here. When I finally got someone on the phone they said that was the earliest they could get out here. I explained my situation and still the same answer, "Sorry this is the earliest we can get someone out there." I will not be renewing my contract with this company. I used Old Republic before and their customer service was WAY better.

I had a great rep. Repairman gets a A+. I would recommend to family and friends. This is second time I have used Choice Home Warranty. Both times I had great service. For the money great value.

Waited more than 30 minutes in line. That is not acceptable for general inquiry to update information. Then transferred to resolution clerk who mitigated successfully the inquiry. That is one step too much I think.

I purchased the warranty a year ago in May and bought a 3 year warranty. I have called this company two times and both times has been a nightmare. First time was a sewer issue and they came back and said main line was collapsed plumber never expressed the problem but basically said would not cover stoppages in future. Then had AC issue looked for excuse to not cover repair. I called up to cancel last the two years and out of $1125 they would refund $189 two days into the second year beware if your home hasn't been updated with appliances. They look for reason not to cover issues. When I called up they offered $375 towards replacing condenser in attic $2500 estimate why have this warranty. Not worth the money. Don't waste your time.

Water heater & washing machine - Unhappy. Wasted 2 hrs+ on phone hold time-heater. 1) Warranty not much good as the water heater is not covered (in the fine print). 2) Why so long to get authorization. Listen to your phone call recording with all the great assertion how wonderful you (website as well) are but the coverage is BAD. Out $45 fee NOTHING fixed. An unhappy soon to be in NOV an ex customer.

Both times the repair people came out my dryer still is doing the same thing. The first person who came out told me that my exhaust vent hose needed to be blown out and that would solve the problem along with the fact that it needed to be straighten out but that didn't fix the problem. The next guy that you all sent out was unprofessional, didn't really seem like he knew what he was doing because he was trying to pry my dryer front area open with a screwdriver, and then he replaced a part that still did not fix my dryer. For $90 I could have added another $200 and got a new dryer and this is what I spent as my deductible but still today it is doing the same thing.

Both my a/c units were experiencing difficulty cooling. I called to report the issues and the agent generating the claim was very thorough and courteous. I was allowed to use the a/c company that I have a contract with to perform my spring/fall service for the diagnosis and repairs on a reimbursement basis. The process for reimbursement is very straightforward. My repairs were eligible to be covered under my Choice Home Warranty and my claim has now been processed for reimbursement. I hear lots of negative feedback about home warranty companies but am happy to report that my personal experience has been positive from beginning to end.

I have never seen any business respond so fast. I had just signed in on the website and got a call from Choice Home Warranty less than 30 seconds later. Everything was fully explained and I signed up for the 5-year plan on the spot. I really doubt I will regret my decision as I have done comparisons and have dealt with other warranty companies in the past (American Home Shield and Old Republic). Both had send incompetent ** to my house at times who didn't seem to "know the difference between a hacksaw and a screwdriver".

Wesson's men were able to fix the door in no-time. They removed the crossbar from one area and placed it where it was needed to lessen the stress on the garage door. The clicking and noise went away. they were very pleasant, and answered any questions.

I've had American Home Shield for 15 years and have grown dissatisfied with its continually rising costs and declining service. So I began to shop around and found your company. Anthony helped me to make the best CHOICE and I selected your company. He was very professional and warm and offered me a superior deal! I look forward to making you all my home warranty company forever!

Horrible company, stay away! I switched from One Guard to Choice because it was much cheaper—HUGE mistake! I am switching back to One Guard. Choice is a dirty company and I don’t know how they are even still in business. They find some way to weasel out of paying any claims. We had One Guard for years and never had trouble with them—and they paid for a new oven, washer, A/C, etc. I wish I would have never left them. We had A/C issues after we switched to Choice, but Choice would not pay anything for it because they said we could not prove we had done annual maintenance to the unit. On the other hand, One Guard repaired the SAME unit in the past (for a different issue), they never said a word about the fact that we didn’t do annual maintenance. Our water heater went out after we switched to Choice and Choice refused to pay for a replacement because it had rust on it.

When your pool pump goes out, it is important to act quickly to prevent a swamp in your backyard. Choice Home Warranty was easy to reach on the phone and set us up with a local contractor that performed the repair. They were informative and easy to work with, thanks!

I had a problem with getting a serviceman from your company and had to get my own repair service. I was told to get it approved thru Choice Home Warranty when the technician came. It took me 45 minutes to get to speak to a person to get the approval and that included talking to the actual technician who had to go up and down to the basement several times to get additional information off of my peerless furnace. Overall it was some inconvenience but the job was eventually approved and I was satisfied with the results. I think you could improve your wait times while being on hold drastically. Thank you for listening.

Choice is not reputable. They will not cover much of anything. They claim the failure must have started before your coverage began or that they do not cover AC failure if there is rust present. This is common in an older system and the reason to get coverage. They have enormous hold times on their customer service line. 20 minutes is the norm I have experienced. The individuals I spoke to were somewhat rude. The tech they dispatched did not show up on the day specified and they use one AC company to diagnose the issue and then a different one for the repair since they don't trust the first AC company to diagnose without regard to their benefit. This causes delays. You can expect an AC repair to take one week.

I was very pleased with the service I received. He was very thorough and willing to answer my questions. I look forward to being a member of Choice Home Warranty. Hopefully, I will enjoy and appreciate the repairs being done.

This is my first time to use a home warranty and a little confused! When I sent in a request for service I received a very prompt reply and a date for service. However the assigned company never came to my home and didn’t even get a call or text. The next day I called the repairman and left a message to no response from them. I then called Choice. The representative was very professional and tried to call them too! We then set up another appointment with another company! The repairman call the next day and was on time. He told me it could take up to 2 weeks to receive the part. A little disappointed it’s going to take so long.

Service was dispatched quickly, and was flexible with the service time. After a few attempts at repair, the serviceman made the decision that my garbage disposal should be replaced. He completed the troubleshooting and the replacement in less than an hour. Great choice of contractor from Choice Home Warranty.

Do not ever use K&J Appliance EVER again for anything. He was nothing but a liar. Take that company off of your list. Also every time I had to call CHW customer service I was on hold for way TOO long.

I was a little dissatisfied with having to wait 3 days for the repairman to get to my home. But he did arrive as scheduled and fixed our A/C system in about 15 minutes. It was a bad capacitor. Tech was friendly and knew what he was doing.

Your policy includes too many exclusions. Exclusions outnumber inclusions. Your prices are competitive but you do not cover what I would want covered. A bit deceiving from a phone salesperson. I Cancelled the policy as soon as I read the contract; within hours of initiation.

Had a leak in toilet. Called Choice Warranty and problem was fixed very quickly. Very happy customer!! This happened on Sunday over Memorial Day Weekend and was fixed Tuesday morning 48 hours later. Plumber was fast and precise. Would highly recommend Choice Warranty as a Home Warranty Service.

As I was looking on the website to start a quote, someone called me and talked to me over the phone. It's incredible that there are still companies that value speaking to customers over email. Very responsive overall when I had a question about the policy documents. They were adjusted and returned quickly.

This company is a scam! They do not deliver what they advertise! Rip off! Buyer beware before you buy! They cover nothing!! Our 13 year old water heater quit. They don’t cover the tank... Only the moving parts... Come on!

I am fairly new to Choice Home Warranty after several years with a competitor. So far very pleased with the response from the Warranty company and the servicemen they sent. I am so glad I changed and look forward to a continued successful association. Thanks!

Since I first started with Choice Home Warranty, this is something that I have not regretted. Having a warranty on my appliances has saved me a lot of money. Recently I called to have my tub unclogged and all I spent was $45.00. I would have spent more than that just to have someone come to see what the problem was and done so in a timely manner.

Be aware when subscribing to CHW that you will not receive prompt service. You will get a quick response, however an appt time will be assigned to you. I have never received an appt time that was satisfactory. I think that whatever they pay puts CHW subscribers at the bottom of the priority list. Waiting for days for Air conditioning to be fixed in the Texas heat is unacceptable. Waiting for days to have a washer or dryer fixed is also a huge inconvenience. When scheduling an A/C appt on your own, you can get emergency service. I have my parents living with me, ages 83 and 87. Waiting days in the Texas heat for an A/C repair is not an option... Also, be aware that CHW offers incentives for positive reviews and I have not discovered a way to file a negative review on their site. Beware.

I needed a new garage door motor and it was replaced. I gave choice a 4 star because they didn't replace both remotes for my garage since my old ones won't work with the new motor. It has a different frequency. My garage is a 2 car garage so it came with 2 remotes. Choice Warranty should cover both remotes instead of just one. I was disappointed.

Extremely dissatisfied with Choice and contractors provided. Ticket ** deals with AC at my residence - one AC system was not operating and repairs were completed. Shortly after repair, system was down again and temperature in home was 86 degrees. Since I work from home it's important this system is repaired correctly and quickly. I contacted Choice and was on hold for over an hour, at which time the call dropped - at 7pmCT, which I understand is the end of shift for customer service - coincidence? I'm right now on hold again with Choice to try and have the AC system looked at again today.

Broken Laundry Washer - Prompt, efficient and courteous service from a call to customer care to the technician arriving to fix the problem. I highly recommend Choice Home Warranty for a hassle free and a pleasant experience. Thank you for being there to meet expectations.

I am using this co for last one year, service tech never come on time, make excuses that it’s not part of contract. My AC went out few days ago. Tech came. Few days later AC not working. Call again, no one came. I have to spend $$ from my pocket to fix. Absolute nightmare! As long as you never call, they’re good, never replace any appliance. Very unsatisfied service.

The original company dispatched, Complete Heating and Air, did not come on the day CHWs e-mail said because they did not know of my order. I was rescheduled for next day, May 24th. Complete found nothing wrong, collected the $45 fee and said I would be hearing from them. Next, I get a CHW E-mail with an appointment for a different company, Eichling, for the 29th. Eichling found a problem, did a repair but it has not completely solved the original problem. They also collected the $45 fee.

Entered into a contract online. The process was easy and quick. Immediately received a welcome email with details for contacting Choice if I had questions. Just awaiting a hard copy of my contract which is due in 2 weeks. I needed a new warranty company because the company that I was with for 13 years (The Warranty Group) is no longer servicing residential warranties.

I have had Choice Home Warranty for 2 years. I’ve only had to use them once to fix my dishwasher that wasn’t draining the water out. They sent a repairman out the next business day, he fixed it and so far no problems. I’m very pleased so far!

The service was good and quick but this is the third time the same unit was fixed so when is it time to replace it instead of patching it. Other than that the service was great. The technician great.

My AC would not generate cold air. When turned off, fan still ran. Technician came and diagnosed broken fan blade which made it unstable and shaky and cut into the fibrous silver inner walls. The heat fan was running, which he turned off. Took 13 days for company to state that this was not wear and tear and turned down my claim. I called the tech and his secretary told me that he argued back and forth with Choice Home Warranty explaining there was no misuse or intention on homeowners part for the failure of the fan and breakage. They still denied it. I had bought the house 2 years earlier and had no problem 'til this summer. I wrote them and told them that the age of the house (14 yrs) would contribute to the fan blade baking in the summer and breaking off, thus normal wear and tear. I would NOT recommend anyone to this company! When they argue and disagree with a trained technician whom they hired, there is a scam going on.

I am completely satisfied with the excellent customer service I received from Mr. Eli **. He was very knowledgeable about your policy offers and he also gave me a quote over the phone at the same time. Mr. ** was very pleasant and understanding to communicate with, and I was able to enroll over the phone. I am a very satisfied new customer.

AC repair - They always find clause not to cover you when you have a claim. Who do we consumers have to protect us from these companies. I felt cheated as a single working person paying for services and peace of mind only to be told NOT COVERED.

The main issue is the service call scheduling. The system assigns a time, regardless of my schedule. When I asked if it could be scheduled for a specific time or day they said, "No it just gets scheduled, but if you have a problem call the company that the service is contracted with." It is a waste of my time and poor service for me to do the extra work when all that needs to be done is for someone to give the service company possible dates/times.

We were surprised how fast the response to our claim happened when you consider it was the Memorial Day Holiday. The crew arrived when they were scheduled and fixed the problem in a very short time. This is the 1st claim and we are pleased that we chose CHW and would recommend it anyone considering a Home Warranty.

I HATE the service that was provided by Universal Repair Appliances Joel **. He called to tell me the washing machine switch needed to be replaced. All he did was replace the switch. He did not take the time to make sure the washer was working properly. After working two 12 hours shifts I came home Monday night to wash my uniforms for the next day. After putting my uniforms in the washer, putting in the detergent and turning on the machine there was absolutely no water. I had no idea what was wrong with the washing machine because that is not my line of work. I had to wear the same dirty uniform to work the next day. Choice Home Warranty tried to call Joel ** while I was on the phone. He stated he was at a customers house and he'll call me (Cheryl) back.

We have purchased a home warranty for 2 years with Choice. To ensure if we had any major AC or water heater etc issues they would help us keep cost low and get quality service technicians to repair what breaks. It has been awful. We have made 4 service calls all for the same thing our AC. We have had 4-5 companies come with so little knowledge or professionalism. The first 2 times the service repaired for a few months (got us through summer). Now our AC broke again May 2. It was serviced by another horrible company (this guy didn't have tools or an invoice - nothing). He added freon, which collies our upstairs but not at all diagnosed a problem. So 19 days later back calling Choice. They were so rude and insistent on calling the same guy?!? Now we are on day 5 and have been without air a total of 9 days this month.

Scott ** did an excellent job in setting us up with a new account (in fact he set up our previous accounts) for the property that we just purchased. Please Scott, keep up the great work that you do and do it well.

My A.C. stopped cooling over week ago. I am disgusted with CHW. They set me up with an unprofessional company GDL Mechanical who customer service is trash. They don't communicate with the homeowner. They said I needed a hard start and capacitor then jumped to a whole new unit. Now I have to wait for a stronger hard start. It is summer! We are approaching double digits and they keep playing around with order hard starts instead of replacing the compressor. It's ridiculous.

This company will lie to you and mislead you when it comes to repairs for your AC and other home appliances. The contractors they use will write what they found when inspecting the unit that you are having trouble with. In my case the air conditioner. They will write it in such a way that Choice will then not have to pay for repairs and put the blame on you. When you complain about the findings they essentially brush you off and do not listen to what you are telling them. I have come to believe that they pay their contractors to write their reports in such a way so as not to have to pay for the repairs. I am getting ready to sue this company for all the aggravation they have caused me. Just waiting for my lawyer to contact me.

Excellent service and very quick. A good explanation of what is covered and worked with setting up the monthly payment. I do require verification on the service fee of $60.00. I was quoted $45.00 for service fee. Can you please verify this?

I feel like I have been lied to through this whole time. They do not pay the claims that they say they will pay. They would not even let me cancel my service when I requested to cancel. My contract expires in Feb. 2020 and they told me I could not cancel and the agent hung up the phone on me. THIS IS A HORRIBLE COMPANY. DO NOT GET INVOLVED WITH THEM OR THEIR LIES!!! They should be shut down.

Very disappointed. Will NEVER recommend this company. I purchased the 3 year plan in advanced and cannot get a refund a year into it! HORRIBLE customer service, horrible coverage plan. Items stated that are covered are actually not. Service technician sends in claim for Choice to deny and state "item(s) are not covered for repairs." Have had several issues for repair from washing machine, dishwasher, water heater, etc., not one thing did they cover/repair. I had First American Home Warranty and then switched to Choice Home Warranty due to being cheaper in price, HUGE mistake! I will be going back to First American Home Warranty. They provide good customer service and actually believe in and stand behind their product and service. I may pay a little more, but so worth it. Readers beware... read the FINE PRINT. Choice Home Warranty is not a company of good faith. They are scammers.