Choice Home Warranty Reviews

My refrigerator was out & I called Choice Warranty. They got on it right away. Paul with the local appliance repair was very polite & professional! He was prompt & called & came when he said he would. My refrigerator is fixed & I am grateful!!

My husband called in to tell the company about a leak that we had. They responded quickly. They were very polite. They said that they would start working on the problem right away. They gave us a claim number and told us that we would hear from someone within 4 to 24 hours because of the covid.

Wouldn't tumble at all. Thought it was belt but technician discovered it was something else. Working fine now. Thank you for your help in this matter. Great service from your hired technician. Saved me from having to purchase a replacement.

I contacted Choice Home Warranty 2 weeks ago concerning my boiler not starting. They scheduled a technician and the technician could not make it to my resident till Sunday April 18, 2021. The technician then notified me at 11:15am central time that he does not work on boilers. I am disappointed that he waited the day before the service to notify me. I am also disappointed that Choice Home Warranty assigned a person that does not work on boilers to service my home. I have been with Choice for several years now. I have 2 properties and it is noted and they have both been serviced at some point and time by Choice. If the customer service rep that took the call from me 2 weeks ago reviewed the history they would have identified that I have a boiler.

Air conditioner was not rusted in interior only on exterior of unit. Unit needs freon added to unit. Choice said they would not give serviceman ok to check for leak and add freon. Serviceman said that unit was old but needed freon to make it cool.

Worked with us to minimize the downtime of the oven. Was on time and friendly. Called the day before to confirm appointment. Was knowledgeable about the oven and was able to paper troubleshoot before he arrived resulting in him having the correct part when he arrived.

The response was excellent, and the servicemen was knowledgeable. I also felt that it was correct that I had a choice to receive the payment in a check rather than a Lowe's cash card. I like to have a choice as to where I shop.

Every time I call because I had service before they always tell me that I cancelled my contract. I actually paid for my contract twice. This time I told them to look again then he found it. Other than that I think the service call is a little high.

Responsive and professional. Good Communication and determined problem quickly. Accepts several forms of payment as well including credit card which was very convenient. Well done. Thank you. I would recommend to others. Professionalism is difficult to find in recent years especially in Memphis area. Choice Home was very easy to use. Can call or schedule online using policy number and they will call you to gather information and set up service visit.

I’ve been paying into my home warranty insurance for years now, and never really get an opportunity to use it, however, my refrigerator compressor just went out, and now I’m told that the insurance company that I’ve been paying for years won’t cover the repair because it’s still covered by manufacture warranty! Because of this foolery, they’re now going to lose a client.

Other than being delayed on scheduled arrival time. The gentleman was efficient and polite and worked with us to solve issues. Promised to come back when parts were to be delivered and kept the promise of staying in touch with us as matters progressed.

The enrollment process was easy. The agent was professional knowledgeable and answered all her questions. He was supposed to call me back, but didn’t. When I called him he apologized, said he been keeping his eyes on some digital currency that was having a big run up that day in the market. We went ahead and and enrolled based on the comments and the reviews that I saw online. Have had previous bad experiences with home warranty companies not living up to the terms of their agreements. Hoping that Choice Home Warranty will be different.

I started with Choice Warranty a month ago. I put in a work order for my AC and was denied due to it being pre-existing. I looked further into it and shouldn’t have been denied. I searched reviews and they deny 50% of the time. The customer service rep had no information so I spoke with a retention department rep and he made me feel stupid and couldn’t back this claim. I was lied to on the monthly price and was told I was getting a great deal. I wasted $75 plus $80 for monthly fees. I will be cancelling. This company is awful!

The gentleman were polite efficient and solved the problem. Barry and helper were great. I now have a working thermostat for heat and cool. Choice was good. It did take calling to get scheduled as website didn’t recognize my account number.

Our refrigerator control panel went out, CHW found a company to diagnose and repair it within a week. CHW handled the situation in a reasonable time frame. I would recommend CHW if you are looking for a home warranty company.

This is the 3rd claim that is not covered. This is a normal wear use that wore out the handle of the shower yet you dont want to cover it. The other ones that you did not covered was the stuff burners and the refrigerator lights.

Yes tech who came to fix washer was very courteous. Only complaint took a week to get someone out. Otherwise took care of problem very quickly. Would welcome same company again if problem arises again. Only complaint I have phone people at Choice Warranty very hard to understand.

Technician was prompt and courteous. He was knowledgeable and able to explain problem. Also he was respectful of my home and practiced responsible COVID-19 protocols. Unfortunately Choice chose not to cover my claim and no work was done by the technician.

I wish I could remember his name, he was so good. He was fast. He was knowledgeable, knew just what to do. He had a great sense of humor. Now my washing machine has no leak. What more could I ask for?

John arrived on time and very quickly repaired both of my garage doors. Then he took the time to grease the wheels and inspected the doors and the mechanisms for any other problems. I highly recommend this company if you have problems!

The serviceman was great. The procedure made it easy for me to file a claim. The response time was also very good also. The fact that a claim can be be done on the internet makes it lot easier than trying to do it over the phone.

The technician found the problem and ordered the part. He arrived earlier than expected which really pleased me. Very personable and knowledgeable about the dishwasher. He did not try to recommend anything which I appreciated. His service was great. Thank you.

This is the second time this technician has serviced an appliance at my home. He is always timely, professional and very good and diagnosing the issue and resolving it. He always follows up to make sure everything is working after he completes the work. I would accept this technician anytime. My experience has always been good with this company and I rate them very high.

No hot water. RWH repaired it and was courteous and called with his arrival time so there was no wait. I appreciated the service and will definitely recommend Choice H.W. to anyone of need. The plumbing company was wonderful and helpful as having no hot water is extremely difficult to work around..

Technician notify me ahead of time to inform me the day and time he was going to come out to my home to diagnose the issue. Technician was very knowledgeable of problem with garbage disposal and took his time to explain everything to me.

Everything was fine with our communication up until we paid the service call fee and I reached out and left 3 messages to find out what were the failures with our appliances and never got a call back on all three occasions, finally I decided to reach out to the warranty department at which time I found out what the failures were. I just think that it is very unprofessional to ignore your customer's request to call you back with regards to what they found wrong, This is something that should be initiated by the service provider not the customer.

I sent in an online service to Choice for a squealing dryer Monday. That same day the appliance people called and set an appt. for Wed. The appliance people showed up promptly on Wed. morning and in 30 minutes or less it was fixed. My wife is happy.

I was very impressed with the ease of making a claim and the speed that a technician was scheduled. The quality of the technical work was substandard. I should have mentioned it then but all ended fairly well. Now, the same issues have represented.

I phoned in my request to have someone to come out to fix it and within an hour I received a call from you as to the company that would be coming out and their phone number. To my surprise the ac company called and wanted to come out same day which I had to reschedule. Incredible service!!!

I’m very disappointed! 1. I called in my issue. And the response I got was that I should look for someone to help me with my heat pump issue. Isn’t that your job? Isn’t that why I pay for this insurance? 2. My heat pump still isn’t fixed. Per the service guy, parts had to be approved before they could be ordered. He said the insurance company would update me. I’ve received no update. I’m very disappointed and I will not be recommending this company to anyone unless things change for the better.

My AC wasn’t working, so sent in a request. Tech came out and needed to do leak test as very little coolant in system. Choice denied the test even though in their denial email they said test was necessary. Then after the test tech needed to fix leak, change hose and add coolant. Choice denied as leaks “caused by rust or corrosion” aren’t covered. There is no rust or corrosion as evidenced on photos sent. Tried calling. Can’t speak to supervisor or case mgr. Only EMAIL. Choice makes is as hard as possible for you to appeal their arbitrary decisions. This way they don’t pay for anything.

My initial experience with Choice was very uplifting. The agent I spoke with listen to why I was considering the home warranty after living in my home for eight years, I also told him that I had heard of favorable experiences from home owners to horror stories about their warranty program they had purchased. The agent explained what he could offer. I listen and told him what I could do. My age 75 had a lot to do with my decision. He locked me in on a one year contract and explained to me when it would go into effect. We closed. I received my contract 0nline. I hope I do not have to use this new insurance tool anytime soon. But I feel good that Choice Warranty will cover my needs.

Just purchased a home at the end of last month and decided it would be a good move to get a home warranty for peace of mind. Did some research and Choice Home Warranty came up tops from multiple review sources. I called and was greeted by very courteous service reps who made sure I understood what was covered, which coverages were right for my specific needs, and on top of all that they offered me a tremendous discount for being a Veteran in conjunction with all promotional deals they had going on at the time. Very satisfied with the service received and would recommend to anyone looking for comprehensive home coverage that is highly rated!

Today I called to get a claim started on my garbage disposal not working. I reached an automated service that worked perfectly. It's the best automated service I've ever used as a matter of fact. I then received not only a call stating that they had found someone to come repair but then shortly after I got a call from the plumbers office itself saying they could do it even a day earlier than that. I have been using Choice Home Warranty for years and will continue to do so. I used another type of home warranty insurance and as soon as I had one and since it went South and it took weeks to unravel the mess so I couldn't wait for that to expire and that was years ago and I've been with Choice Home Warranty ever since and have always been treated well.

I think that James **, the agent who assisted me with my renewal and my garage door opener claim was fantastic. He was knowledgeable, courteous and very helpful and also patient. He deserves a raise! The best thing about Mr.** was that he listened!!!

When speaking with Markus regarding the renewal of our policy, he was very nice and polite and courteous. We did the renewal for 3 years. We have been with Choice Home Warranty since 2014. We are happy with the new coverage.

My dryer was not heating. The repairman was on time, and he quickly identified the issue. He inspected the dryer thoroughly. He recommend that I have the vents cleaned and also checked the electrical outlet. I was very pleased with the service.

Hoyt was very good. He accessed that the compressor did not go on due to a bad capacitor. He replaced the capacitor and the compressor came on and now works great. Thank you Choice Home Warranty and thank you Hoyt!!

Fell way short of expectations. Offered 1/4 of what was needed to replace a broken washing machine. Feel scammed! Told by rep there was no appeal process past them. I will be requesting a refund for the remainder of my warranty. 100% will not renew.

He was awesome. Third time we have had sink looked at for leaking by Choice...and this is the first time it has been actually fixed I think for good. He listened and addressed the real problem vs trying to put a band aid on it. He Made sure sink was working before he left.

At this time I can only say I’ve had a positive experience with the initial contact person who offered their service & explained the warranty bundle in full answering any questions I had. The real survey feedback that will count is if & when I need to call for actual service and repair.

I have nothing but good things to say about Choice Warranty. Whenever there’s an issue with items that need to be repaired or replaced Choice sends the friendly and experienced technicians to take care of the problem. I hope this will continue.

I told the repairman the problems I was having with my garage. He assessed the situation and made the necessary repairs. He was very professional. I would recommend this company to anyone I know of needing garage repairs. I also see that Choice is doing a better job of sending reputable, professional companies to make repairs needed at my home.

The phone sales rep was challenging to work with. Once I agreed to a price and gave him my Credit Card info, he pushed me to sign up for a "senior program" for five years. I told him I wasn't interested and he was very pushy and insistent on telling me the details and what a great bargain it is. Once I firmly told him no, I'm not interested, he essentially hung up on me. I called back, got the same person (I believe he identified himself as "Ralph") and asked him to confirm what I had paid for. He did. It was my first interaction with your company and I must say, it is giving me cause to re-evaluate my decision to go with Choice.

Pleased with prompt response to claims and service scheduled.. Most techs are great.. Many techs seem to search hard for ways to deny claim. Claims adjuster is rude and unbending. Over 5 years I have had good and bad experiences. Many techs have wasted time submitting claims for approval.. Not sure I would renew..

The technician came twice for the dryer. The first time he told me that the ducts need to be cleaned and that choice was not responsible for it. I got someone to clean the ducts. 2nd time did not check but wrote on the ticket that it need to be clean. Informed him to take that out but he refused.

I was experiencing issues from my washer. I called Choice Warranty and they assigned and sent a technician out in a timely fashion. The issue seemed to be resolved but a few days later it started back again. I called Choice Warranty again for them to do a recall visit. The Customer Service Rep did a poor job with meeting my needs. Her presentation and tone could have been a lot better and the wait time for another visit was almost 2 weeks. However, when the head technician came out, he went over and beyond to get everything taken care of! Mr. ** saved the day!

Tech was good. Choice communication was terrible. 1st visit: They had me set up with 2 techs at first and could not get me the info of who was coming and when... Gave me two times to be home waiting. Gave me too large of a window of when the tech would be there. Tech came and was great but had to order part and come back.

Tim was friendly and on time. Now that the work is approved, we are looking forward to the actual repair. Wish it could have all been done in one trip for efficiency purposes. It seems inefficient to have to come twice for a simple repair. This is not the contractor's fault.

The repairman came during the time period slotted for me and was very expedient in his repairs. He was courteous, friendly and very knowledgeable. He was able to repair the garbage disposal in short order. I would rate him a 10 out of 10!

Plumber came and said my hot water pressure in kitchen is "GOOD" but he did not compare it to the hot/cold water pressure in bathrooms. Kitchen pressure down 30-40% less than a month ago. I told him it wasn't nearly as good as bathrooms. He said he thought dishwasher not working properly was due to dishwasher and not hot water pressure and he would suggest to Choice an appliance tech should go but obviously he didn't. Will NEVER use or recommend RMP Plumbing and maybe even Choice Warranty. Awful service for $75.

Individual came and looked over the problems I am having. He provided clear understanding of the problems he saw and what he believed needed to be done. He then informed me of the next steps; he will submit a report to the warranty company and be back in touch. Both the warranty company and the tech contacted me quickly once I submitted the claim. Happy with support at this time.

After a bad experience at a previous home, I was leery of having HVAC techs check out issues with my new A/C unit. But, the guys that Choice Home Warranty (CHW) sent out to my home were awesome! They were honest, caring, prompt, friendly, informative, and COMPETENT. I will have no problem calling on them again, if needed. And dealing with CHW was very easy. I am so thankful to my friend Connie for recommending CHW.

We were not able to pinpoint the source but tech gave me some advice and what he thought it might be. He said it may be Ozone build up because vent is too near the unit. We will continue to monitor and service regularly.

Very satisfied and a job well done. The plumber was very kind and polite. He did a fantastic job and answered all my questions. I would highly recommend company to friends and family. Happy happy happy. Matthew ** from Plumbing Rehab.

I had an issue with my AC unit. Choice kept me informed and a technician arrived in a timely manner to assess and complete repairs. There was no additional cost involved and I was very pleased with how everything was handled.

I submitted a claim for broken attic exhaust fan on 4/13/21. The WO was written up for a 'Ceiling Fan' issue. I called Choice and a new WO was written up for an 'Electrical System' issue. 'Superior Electrical Service' called and left a message that they would be here on 4/23/21; and to call them if I had any questions. I have called Superior on the 14th, 15th, and 16th, and left a message each time to call me. I haven't received a return call as of yet.

Dell was quick, had all the info about what needed to be done beforehand. Had 4 locks changed in under 5 minutes. Best service call I've had in a while. Will definitely recommend him/this service to anyone else needing their locks changed.

Quick response! Professional, would suggest and welcome again. My son was home to handle and could easily understand and explain what the problem was. There was no difficulty on either end getting the work done. Thanks again to Har Co!

The techs were polite and efficient and didn't take a lot of time. They were honest about the problem and respectful of property. I'm glad so far that I got this insurance. I don't worry now if something breaks. I am telling my friends and family about it.

My refrigerator ice maker quit working. I turned in a claim to Choice Home Warranty and in just a few days the technician was at my home to do the repair. Shawn ** was the technician. He did a fantastic job. Thanks to Choice Home Warranty and to Shawn **. I'm very pleased.

240 year old bathroom exhaust fans in need of repair. Check mission was unavailable. Had to bring in my own check to assess the situation. Have always had good luck with Choice in the past and look forward to a continued working relationship.

Lancelot Home Improvement set up appointment and had good communication until he arrived at my home. The technician was courteous and friendly. He assessed what was wrong with my disposal and decided that it should be replaced. I would recommend Lancelot Home Improvement to others as well as use them again.

It only took a day for them to send someone out to fix the problem. When the technician arrived he was very professional and he solved the problem in under ten minutes. We are very pleased at this time. Thank you.

Very thankful. The toilet seems to be working properly and is not leaking - the grout is still wet around bottom But thinking/hoping it’s still drying out. The bathroom was left a mess. When asked if they wanted a bucket to collect water while taking it apart they said no and that there shouldn’t be water in trap but lo & behold, started asking for towels and dirty water went all over bathroom. They also got wax from the wax seal everywhere. I stayed up cleaning restroom until 11pm. They also said they couldn’t caulk the toilet because they didn’t have any. Every plumber I know keeps some in their truck... especially when they know they are dealing with toilet issues. They were nice & the job is done.

The company that did the repair was awesome. However, they did take "7 DAYS" to even make it to our home. That is unacceptable. You need more approved companies that can answer these calls more timely. First time we've had to use a home warranty - have had numerous with other homes. So far, good, but not great. Hopefully this was a one-time delay.

A repairman came by and determined that an electrical board and float switch assembly was bad and needed to be replaced. He also took some time to explain how a dishwasher works when the home has a water softener system. We were impressed and grateful.

I recently reported a service call for a broken door on my microwave. I explained to the representative the problem therefore why was a technician sent out for a service call which I was charged 60 dollars when the door is not covered. I should be reimbursed.

Up North Appliances were the best. They called to let me know an approximate time of arrival, then called again when they were 30 mins away. They replaced the dryer belt and thoroughly cleaned the entire dryer, plus checked the heating element. They wore a mask and shoe covers. Very pleasant technician. Great company!

I filed my claim on a Friday and had an appointment scheduled for Monday between 11am-3pm. No one showed up after the time frame and I called the repair company and they advised me I was scheduled for Tuesday at 1pm. They showed up on time and completed the repair within an hour. Overall it was good, but the scheduling error was a little frustrating.

Choice Home Warranty has consistently delayed or rescheduled repair appointments. They have also changed contract technicians on short notice. This results in longer repair time. When a major appliances needs expensive repairs or replacement, CHW goes to great lengths to not pay full replacement costs or denies claims. Because of these issues, I do not recommend Choice Home Warranty. When a technician is assigned to our repair, I research the company and their customer reviews. When they are investigating the problem(s), I ask questions about the systems and cost of repairs.

Customer service representative was professional and very kind and helped me get a better understanding of the company. He was very well educated and knew what I needed! Thank you Jordan **. Jordan was punctual with calling me back and giving me the best rate. Once again thank you so much.

The technician that came over a few days ago went beyond what his job entailed and was very accommodating to us. He made sure that everything we were concerned about was answered and double checked everything. Great service overall. Thank you for the service.

Wonderful experience from the time I called, to the scheduling of service, very professional... The best was the immediate response when I called. The associate I spoke to was very understanding, and understood my concerns. Thank you for being so responsive.

100 percent satisfied. Know if l have a problem come up l can always call in and it would be taken care of. l am not good on texting and downloading. l would appreciate if you could send my information to my email or by mail with phone number. Thanks.

Mr. Dalton ** was very professional and knowledge about the LG Refrigerator. He was very thorough and clean. He cleaned up everything before leaving. He was very good and timely. Mr. ** came prepared with footers to wear over his shoes. That made me very pleased to know he was thinking about his customer home. Thank you.

2. Part had to be ordered which took a week and that is fine and understandable. Now here is where I will have to wait to give a review. Tech came in replaced part but water did not still work on the frig dispenser. We were then told that the line that was on the door was probably frozen and we would have to leave the frig off for 2 days then plug back in and try the water dispenser. If doesn't work then repeat for 2 more days and plug frig in and try again. Which is fine but until we finish this please keep this work order open. I am not sure if this is normal procedure but thank goodness my husband is here to do this. I feel that the job is not done as the tech left with the job not really being complete and was left to us to finish

Technician was very professional. Very clean. Would recommend his company to anyone. Informative about problem and fix. Company sent e-mails giving me updates and status of material and that Choice Warranty had approved the work. I would definitely refer to my friends.

I was very pleased with the technician that was assigned. He was friendly & knowledgeable. I was EXTREMELY dissatisfied with the amount of money I was provided to replace my washer. It came nowhere near the cost of a new one. I have to downgrade my replacement. I don't have extra money to put into this purchase or any future replacement of appliances in my home that is why I purchased this warranty, that is what I'm paying for, fair replacement compensation. That is not what I received. I am very concerned if I need something else replaced in my home that your warranty company will not fully cover the cost & it will cost me more money than I have on hand. This is unacceptable to me. I will be looking for a new warranty company & getting a refund from Choice on my prepaid warranty due to my extreme dissatisfaction & fear of not being able to cover the gap in compensation in the future.

Had problems with GFI socket popping off. Called to repair, service was performed at 8:00 AM. Prompt service, was scheduled between 7 and 11 a.m. discovered another problem which caused GFI to pop. This then needs to be fixed. Water heater recirculating pump bad and when plugged in another socket it popped GFI.

I'm very disappointed that when the contract says you'll replace an appliance if it goes bad and doesn't say a portion of one. Very disappointed. I can't even buy the cheapest washer out there with the funds you're sending me.

The technician was very professional and knowledgeable. He assessed what was happening (or not happening) with my oven and proceeded to let me know his findings. He fixed the issue in a reasonable time. I will be happy to have him returned should the issue happens again.

I phoned today with a broken top oven. The gentleman on the phone was fast, understanding and polite. He set up my claim, explained the next steps, asked if I needed any clarification or other help, and then we hung up. Seems like great customer service! I will review again once work is complete.

Leo was awesome to work with. He was very knowledgeable of what the company had to offer, answered all the questions I had and he was a pleasure to work with. I can only hope that the service moving forward is handled as professionally as it was being signed up.

The technician called and asked if he could come ahead of time. Of course I said yes. He was very knowledgeable and thorough. He quickly identified the problems I was having and fixed them. He waited to make sure the a/c was fixed,

I called d/t a significant leak under our washing machine on a Monday. I received a message from the service department of the company scheduled to do the repair for Thursday (from a neighboring state); it seems they are one of the few who service LG washers. The gentleman arrived on time, quickly diagnosed the problem (a small pressure line had detached inside the washer), and fixed it without difficulty. He did a check of the washer to make sure it functioned properly and cleaned up the area. Well done!

Making a claim was easy. I'm not sure how I feel about not being able to talk to the company to schedule the appointment at a time that is convenient for both parties. We will have to see how the service goes during the appointment.

Troy ** was the representative who we had the pleasure to speak with while signing up with Choice Home Warranty. Troy explained ways we were able to sign up for an extended period and save money by doing so. We have not used Choice Home Warranty services yet, and really hope we do not have to. However, it is nice to know we have some kind of protection in the event we do need their services. If the company is as professional as Troy was and is we are sure we will be completely satisfied.

We were told that A/C repair with frozen coils was not covered. We disputed that. We were told that ice was a foreign material in the coils. We know that the word "foreign" means something from the outside, like a foreign country. Since the ice was formed inside the coils, it is not "foreign."

I showed the technician the issue that I was having. He immediately got his tools and went to work diagnosing what needed repairing. He moved the stove out and while it was out, he allowed me the time to sweep under the stove. Yeahhh!!! He then let me know that he will be back with the parts needed to repair my stove. I really appreciated his professionalism.

Edward was prompt, knowledgeable, and very competent. He quickly diagnosed the problem, ordered the needed parts and came back the next day and fixed my washing machine! Probably the best experience I've had with a repair person from Choice! Thank you so much for having him on your team!!

Very pleased with the representative... The representative was kind and courteous and very professional... My questions were answered and I was able to make the decision to go with CHOICE... Thank you for your help and I appreciate the help...

I paid for this coverage for two years. The first repair that I needed they denied on made up reasons. It took me two hours to get an English speaker on the phone that I could understand. Then they just told me, "We will help you" by letting you pay $800 of your repair, covering only $200 of the repair. This company is a scam.

Today, Sam **, a member of the CHW Staff, was very helpful in explaining CHW plans and answering my questions in a very detailed and comprehensive manner. Bottom line is Sam was very courteous and knowledgeable and a pleasure to interact with.

I was a little leery of getting this plan; but everyone was friendly and informative. I feel comfortable with this plan, I’ll have to see how it works out. They made it easy to apply and and enroll into the plan. Now I feel secure if any of my home appliances break down.

My Microwave stopped working - totally. When I called Choice to report that I needed a service call (this was after checking everything I knew to check). I was told that it would be 24-48 hours and someone would be in touch with me. It was well after the 48 hours, but I did get a call and Uncle Eric from Murfreesboro, TN called and said he would be at my home the following morning. Right on time, friendly and to-the-point. My microwave had arched at some point, so I was glad to hear his expertise as this could have been a danger had it not totally gone out. The part could no longer be replaced.

I had to wait almost 2 months without a refrigerator before it was finally fixed (after sending out 3 different LG licensed techs). I lost hundreds of dollars in food and had no fridge for 2 months for a family of 5!!! I was declined my claim for my outside A/C handler after the tech recommended a new handler because of natural wear and tear. Had to put in an appeal and wait more days for answer. I live in Florida and the temp is supposed to reach 95 degrees on Saturday. I put claim in on Monday morning.

After being with American Home Sheild for several years, I switched to Choice on its promise of better and slightly less expensive coverage. I have not needed many house calls, but when my water heater quit working this past weekend I was shocked, dismayed, and disappointed to learn from Choice that they only cover valves and such. They don't cover the tank itself. That's what a water heater is: A tank. If you don't cover the tank, you don't cover the water heater. It is like a company saying we cover your car's windshield, but we don't cover the glass. Very sketchy and untrustworthy.

I have had several encounters with CHW and none have been positive. I have had to submit inspection reports, when it clearly stated on your website that a report is not needed. I feel I have to fight for CHW to provide the service that I pay for. I finally was able to get CHW to agree that my range was covered under their policy and I would receive a payment within 30 days. On day 31, no payment was received. I called CHW and was advised the check was not processed and the rep could not tell me why. So once again, I am still fighting for payment while not having a range. I have been purchasing fast food for my family for the past 30 days, while awaiting a check that has never been processed. I will never recommend CHW to anyone, the service provided is terrible and all of their reps need additional training on how to speak to their customers to de-escalate situations.

After significant research on home warranties and warranty companies, I purchase a year's worth of coverage for my new home yesterday. While I'd determined through research that Choice was a top provider and a best fit for me, what I surprised by was the incredible service I received from my rep Dionne. She was highly professional, well-versed in all the details of coverage options, clearly smart and on top of it AND not at all pushy. She conveyed clearly her interest and willingness to help me find the right policy fit than the most profitable option for Choice. I couldn't be happier with her service or the Choice policy I selected. Time for a raise or performance bonus!!!

A & M Mechanical performed an excellent quick response and diagnostic of the problem with the blower motor to the HVAC. CHW approved the need repair.. Hopefully that part repair and replacement is as good. WE would use them again for other needs..

I had an issue with my fridge/freezer. The specialized technician appointment was done very quick, the claim process was a breeze; the technician identified the issue very soon and took great care of it. I am very satisfied and highly recommend Choice Home Warranty. Thank you!

The contractor I hired was excellent. This was the first time I used them. The authorization process was relatively painless, and the representative we worked with was was quick to respond after the authorization request was submitted. This was my first real claim...the first one was pretty simple and the contractor was satisfied with my deductible...so I was unsure of how this would go, since We were doing the reimbursement process. I am a happy customer. Thank you for your efficiency.

I waited a month for a technician to come to look at my refrigerator. I was told a part needed to be ordered after CHW approved the repair. I made numerous inquiries on the status. It took another month before I received an email with a resolution. A refrigerator is an important appliance. I have been buying ice for two months. I felt no one cared that I didn’t have a working refrigerator. I am disappointed with CHW. In the past, I had a positive experience.

Customer service is fast and very helpful and polite. Service technician knowledgeable and polite. Had to order parts and when they do arrive the service technician said he would call me and schedule a date and time to come back and finish the repair of washing machine.

16 days to have a microwave repaired. Customer service making excuses and only when I stated a desire to cancel contract did they direct my call to a resolution manager. My perception is that sales people misrepresented service I would receive. When I finally did get service, it was very good. But, again 16 days before service.

The technician did a good job. Very professional. CHW made me pay $450 for my part. We are made to believe if they can't fix it they will replace it at no additional cost. The reason was they said it was an upgrade. Nothing was added, they just took out the old water heater and put in the new one. Why should the customer have to pay extra when had nothing to do with selecting the water heater. If it was more expensive I'm sorry. That should not be on me.

We have had Mike come to work on difference issues a few times. He’s professional, prompt, helpful, and solved the problem each time. He was honest about the problem and gave us options of what we could do. We were able to contact him back when the problem wasn’t resolved.

Technician was able to fix my dryer for making a loud screeching noise and also found that the heat element was unplugged so I was able to fix my heating issue while he was there! I would highly recommend this company I am with. My renewal process comes I will definitely be renewing.

A part had to be ordered and was told it would be in this past Monday. It is now Thursday and I haven’t heard from our repairman. So even though he arrived on time at our original appointment, the microwave is still broken.

I discovered water leaking by the toilet. I thought it was the shut off valve. It was a leak from the tank. I am so disappointed you denied my claim. Would this home warranty policy had paid if the leak was in the wall? I’m very upset I’ve now got to find a plumber to fix my toilet. Terrible service from this company.

The repairman was on time and fixed the microwave expediently. There was a broken part that he identified and replaced. He worked fast and identified the broken part. He had the replacement part in hand. Payment was quick and easy. We are very happy with the work that was done.

I am very disappointed in Choice and their customer service. In this case I waited a week for a technician who determined the washer needed to be replaced. I then got an offer of $547 to replace a $1500 washer. I was also told I would get a Lowe’s gift card so I went to Lowe’s to price the washers only to find that one similar to mine cost $900-$1100. I requested the claim be reviewed and had to wait almost two weeks for my 15 minute call. I was then told that the price was fair and they would not increase the amount and that I would receive the funds within 30 days. By that time I will be without a washer for 6 weeks which is unacceptable customer service. This is not the first issue I have had with Choice and would not recommend them to anyone. Very poor service!

The gentleman from Comfort Pro checked the system and explained it to me. I really liked his knowledge of the system. He was kind and considering. I like the company and the girls in the office were very thoughtful and explain they would let me know when they would give me a callback. I would definitely share about Choice and I plan to. Thank you for help so far.

The 1st company selected never showed up and never called, I requested a new service provider. He was great. I got a call in about 2 hours. He fixed my problem that day. It's only four stars because of the 1st company.

I was notified that a repairman would be sent to my home between 11am-3pm on 4-14-21. Nobody ever came. I called your service rep. and was told that they were unable to contact to repairman and that they would call me back. I never received a call from anyone. I have lost a day's pay and as a result I feel that your Great Service that your claim IS A LIE.

Somehow, someway, it seems that nothing is covered once a claim is filed. Certainly not the way it was marketed ("you need this coverage to protect yourself....") yet it actually never covers what is wrong. Stuck with it since I paid in full, but will probably not renew with this company when it ends.

Mike ** diagnosed and then repaired our microwave today. Parts had to be ordered beforehand. The microwave appears to be functioning fine now. Mike always kept me informed with scheduling visits. He was pleasant and efficient. My initial call to Choice Warranty went well. Rep was courteous and helpful. Thank you.

Customer Service is always good and very responsive. Technician is ok..I just wish I can see a breakdown on what we're paying when we have to pay out of pocket. The warranty customer service are good. Just wish we have options for technician.

Completely repair without need for further inspection. I called and made the claim with ease on a Friday and the work order was completed on the following Sunday. I could not be more pleased. Service fee was only $65. I recommend Choice to others.

Service is excellent and helpful to recommend to anyone. Customer service is great and easy to solve the problem. Immediately create the claim without any problem. After taking all information I got claim no by email. Email confirm the repair company name with phone.

Called Choice Warranty for 2 appliances (microwave and ice dispenser in fridge). The customer service rep was very helpful and sympathetic to my issues. She took my info and someone contacted me within 24 hrs with an appointment. He was able to take care of microwave on the spot. Blown fuse that he replaced with a ceramic fuse which can take more watts. My ice maker was diagnosed in 15 minutes. He showed me what the problem was (non functioning auger motor), ordered part and another appointment is set for Monday. Very pleased with the service and timeliness of Choice Warranty. Highly recommend them.

We were very pleased with the service on our water heater. We would've liked if the men had worn masks though. They both said they did not want to be vaccinated. Earlier we had EZ Appliances work on our washing machine. Very nice man, good work. We couldn't write a review since it took awhile to get the part and the review ended. We have been very satisfied with our home warranty. Thank you!

Carlos showed up to examine our wonky garage door opener/closer and spotted the issue right away, told us he had a new one in his truck, unloaded it and its packed chain drive in our garage and said he'd be back in a couple of days, schedule permitting, to install it. So though technically we're not done with the service, he was personable and knowledgeable and let us know what he had to do in detail.

I just signed up today for the 6 years of home warranty and Choice is a lot cheaper than the last company I used. Hopefully nothing breaks but I’m glad that I’m covered in case something happens. A nice refrigerator cost more than what I’m paying for this warranty.

Water heater replacement, Our water heater was replaced thanks to Choice Home Warranty and Good Day LLC. The only downfall was the length of time it took to get everything approved. It was more than a week. I would definitely recommend choice home warranty and the company which replace the water heater Good Day LLC.

Choice made my appointment quickly! Only wish they would ask what days/times work best before scheduling. Or give us the contact information to make the appointment on our own. I have used Choice a number of times and have been mostly satisfied with the various service companies. Thanks.

We made our first claim today. The customer service rep was professional and courteous. The claim process went very smoothly with the service rep explaining each step of the overall claim process. The entire claim process only took twenty-five minutes.

Wesley from Millbrook Plumbing was professional, friendly, efficient, resolved our problem and left the area clean. He knew what to do, coordinated with the floor repair person and completed the job on time. I would recommend him and the company to my friends.

I recently filed two claims one for electric heater and washer machine. The washer machine claim has been going on since December. The contractor came out made diagnosis on washer issue and stated he would be back when parts come. I have not seen him or heard from him. I reported to customer service and they said they would reach out to him and get back to me. No response.

My first claim with CHW went very well, the technician came the next day. I then introduced a friend to CHW. However I have not had any good experience after that. Now it takes a week for a technician to come out. I am still waiting for a technician to come out for what I reported last week. The case manager I was assigned to help resolve an issue was rather rude and standoffish. I hope things will improve.

3 out of the 4 people that I have spoken to so far spoke English very well. For 1 person it was his first language. For one other I had a hard time understanding him. The other 2 spoke very well and I understood them very well. The price is better than HSA and I'm not locked into just one repair company per occurrence. If I don't want who they want to send I can get my own with their final approval. Far better than HSA. I'll know more after my first claim.

Shaun ** did a great job explaining all of the benefits and options available with the Choice Program. He gave me clear information and explained how it would help me even with my second home in Florida. Several times he stopped to listen and explain the concerns I raised about coverages, overlaps and issues I was uncertain about. As a result Shaun earned my confidence in your product. I expect to have a long satisfying experience with the Choice Home Warranty Company.

AC was leaking. Service guy was able to get the unit up and running quickly. There is really nothing more I can say. They came, did the work and left. He was polite, spoke little English. Didn't real matter as the job was completed.

Choice Home Warranty is a really customer oriented company. Very fast response. Filed a claim, and within 48 hours, it was resolved. Stress free and worry free. I definitely recommend choice home warranty at the highest level to anybody who wishes a good home warranty.

The agent was informative and professional. I had been a customer a few years ago and had a very negative experience. Your agent assured me you had a new business model and that I would be happy with your service. Fingers crossed!

Malcolm was very thorough and got us a good price for our home warranty. He was professional and courteous at all times. I would highly recommend Choice Home Warranty to anyone who wants to cover their whole house. Thank you.

Repairman was very nice and explained everything thoroughly. He went outside when he needed to call the warranty company. He kept his mask on at all times and he had it on when he arrived at the door. We are waiting for authorization from the warranty company to have the repair done.

Ralph was very informative about your program. He is even giving me his direct Phone number which I really appreciate. I will be discussing this program with my husband when he returns from work. Ralph was very helpful, not pushy which I like and knew the answer to most questions which was reassuring.

The service sounds like it's a good company depending on what company to used when you're in a home and unaware about your appliance in your house! Also about your Exterior and interior components that can be cost affected.

Very pleased with response time and the knowledge that was given concerning my issue. Technician was friendly and offered expert advice on what the fix consisted of. I would definitely recommend CHW to all my friends and family. I feel confident in them since my purchase.

I submitted a claim about an hour ago and have not heard from anybody yet. When do you all call about claims? My AC went out and have gotten quotes and would like to get it started but still waiting to hear from you.

The repairman arrived on time, determined the parts needed and returned the next day to fix the A/C unit. All is now working great! The repairman was knowledgeable and worked quickly. Thank you Choice Home Warranty. I am a happy customer.

Personal experience, I placed a claim for my garbage disposal and it took over a month just to get denied for that claim. The individual that came to look at my disposal also said it needs to be replaced and asked when I moved in the home. Taking that into consideration, he felt as I did that it would be covered. I also have a claim for my shower and toilet. I am still waiting to get completed. That claim was filed in February. No calls from the company or from the person assigned. No one shows up on the day of assignments. I ask for my claim to be reassigned and when it was, someone came out. Took pictures to send the company. That person was pulled off of the claim, now I am waiting on someone else to come out and fix two issues I've had in my home since February. I just moved in my home in January. It is now April. This is TERRIBLE service and I would not recommend this warranty company to no one.

The agent I talked with was very knowledgeable and professional. My questions were answered swiftly and directly. I am very satisfied with Choice Home Warranty! Thank you. I have been using Choice Home Warranty for quite a while and I receive nothing but the best in your quality services. I would like to just say THANKS again for your top notch services! Signed off as a satisfied customer.

Technician was prompt & efficient and very polite. He worked continuously until the job was completed. Mr ** even had to come back the next day and was very prompt and called the day before to plan accordingly, he was by far the best technician I have had.

Our repairman came out promptly on the appointment day and very quickly took care of our HVAC situation. He determined that there had been a short circuit when one of the low voltage wires insulation had rubbed off and made contact with a metal enclosure causing a fuse to blow.

On April a service person came and checked my dishwasher that I was having problems. On April 13, 2021 I had not heard anything from Choice so I called for information. The recording said because of COVID there was a long wait, leave a call back number. Which I did in the am and again in the pm. No response, that same day I sent a email which I did get a response that was of no help. I still do not know what is going on. Very disappointed.

Response to my email was almost immediate with a phone call within 10 minutes. An appointment with someone to look at my dishwasher was schedule and we will see someone tomorrow. As we will be gone tomorrow, they rescheduled for two days later. So far so good.

Placed first claim using Choice Warranty and the whole process could not have run smoother. Website was easy to use and we were contacted immediately with a service provider to resolve. They showed up on time and did a great job of replacing some electrical outlets that were no longer functioning. Wonderful service!!!