Choice Home Warranty Reviews

Sam ** was very gracious and helpful. A good experience with him. I was very upset with a call I had gotten a few days ago from a representative. Trying to say I don’t want to talk now—bang he hung up on me. Did not give me a chance to say another time would be better.

The warranty policy does not benefit the customer. As a customer, we have to pay monthly fee, pay for a part before the shower can be fixed or a test service before an appliance can be repaired. The monthly fee should cover these types of service especially since we the customer do not call for break-downs every day or every month.

Agents were well informed and answered all questions. They were just a little pushy when I told them I wanted to discuss with husband. I chose 3.5 year pay upfront Total Plan and got a great deal. Being a senior on a fixed income, I will breathe easier.

My 1st contact with Don ** was a delightful experience. Very good at explaining the services and rates. Hopefully all my future contacts will be the same. After 10 years with American Home Shield and dealing with people who do not speak very good English and their constant rising rates I am ready for a change.

JSPlumbing had to install a hot water heater for me today. Jay was very professional and polite. His price was very reasonable. Would definitely give him a reference. He explained how to light the water heater and how and when to flush the water heater.

Quick response to claim and technician was in touch for scheduling and followed up to confirm maintenance recommendations for longevity of appliance. I have referred to my mother and she received the same quality service and repair. Billing the deductible was an issue due to weather and connectivity issues. Deductible charged 3 times and 1 has been removed. Pending one more. Other than that, I will continue using.

The claim representative Shanunta ** was very helpful in getting my claim resolved. She was a good advocate for me. She reviewed all the information I submitted and call the plumbing co and spoke to her supervisor about my case.

Excellent job done, and very pleased with Tech who was very knowledgeable and pleasant. He found problem quickly and repaired it as soon as he got approval from Choice Warranty. He also got here in timeframe he gave us.

My technician was awesome. He actually talk to me on the phone and verbally figured out what the problem was and bought the part with him and installed the part at the time he was here on the first time he was here. Fix my dishwasher the first time he was here. He did a great job. Very friendly and courtesy.

The incentive to join was well explained and the total plan was cheaper than the basic plan. It just seems like a good idea because as a home owner you know things are going to break down. I like the 24/7 contact and standby emergency plan in case the AC goes out in the summer! Michael did a good job explaining and I felt this plan could fit in to my budget!

I have 2 claims going at the same time. I have a plumbing issue and an air conditioner issue. It’s been dragging on nothing's covered. I’m very frustrated due to we have to pay for a service every month and it seems to be that nothing's ever covered, nothing's ever given out clear. The emails are misinterpreted. It says one minute things are covered and The next it’s not!! Then it took them 1 week to tell me that I needed to pay $500 dollars for a camera to see where the leak is under the house so that they can say it’s not covered again. Very frustrated!!! I moved from American Home Shield to Choice Home thinking it was going to be better and turns out it’s not any better!!!

Updated on 06/10/2021: While the plan didn't cover the repair to my air conditioning system and it was an out of pocket repair for me the technician was friendly, courteous and professional while performing the service in my home. I would recommend this contractor to anyone who needs A/C work.

I called because my AC wasn't working.. A tech came out the next day.. I received several emails keeping me updated on the service.. The tech that came out was awesome and very informative. Told us the issue and how to fix it!! YES I WOULD DEFINITELY RECOMMEND CHW TO FRIENDS AND FAMILY!!

This is the third time I have called in three years. Every time excuses are made trying to get out of paying for what needs to be repaired. When I purchased this warranty I was sold a totally different story.

Service man found that our dishwasher control board was bad. I paid the service man, however, he can not install the control board as it is under warranty and Samsung requires that samsung install the control board which I then have to pay samsung for the installation. This should be covered that Choice would pay for the labor as they do not have to pay for the part.

Gulf Coast Heating and Cooling and the technician did a great job. CHW customer service was very difficult to deal with. When asking specific questions all they provided were generic canned answers, sometimes having nothing to do with my question. While my repair was done, all thanks to the technician, CHW made it take as long as possible with approval for a simple fix that was inexpensive. First experience using my CHW plan and hopefully last.

They are great. They fixed my air condition and they fixed my fridge. They are excellent when it comes to fixing things.... They are perfect for the rental and my house too.... since 4 years I have been with them

I cannot begin you tell you how pleased I was with this company, Very professional. Their office was extremely helpful in scheduling and keeping in contact with me. The Service Tech was very knowledgeable and explain what was done to correct the problem. This company was a "breathe of fresh air" for me in the service and customer service industry..

Needed GE washer replaced. Choice said they do not pay retail and offered me $343.00... a similar washer without all the features cost me $599.00.. I accepted their offer only because I didn't want the hassle. Several years ago needed gas stove replaced, they pd me $500.00 and the new one cost $958.00, should have learned my lesson. I AM CANCELLING CONTRACT BECAUSE IT IS FALSE AND MISLEADING AND THEY DO NOT LIVE UP TO THEIR ADVERTISING....

Received an appointment within 24 hours. B & W Electric were excellent in communication regarding appt. Lawrence, their technician, was also great. He went over everything in detail. Said he would write report and we would hear back. We did hear back within 2 hours of the visit. Very happy that we were approved.

I called to set up a appointment and they were out there that afternoon. The gentleman was very good and explained what he was going to do. He was on time and did the installation and rekeying quickly. It looks great.

Good service. He came and inspected for leaks in the entire kitchen, checked the dishwasher and it worked fine with no leaks but noticed the racks were rusted and almost falling off, suggested to report the wear and tear to Choice Home Warranty.

The air conditioner stopped working on a Monday night at 6pm. We called home warranty and had an appointment for Wednesday morning. My wife called and the repairman was able to come Tuesday morning since he was in the area. He was great and would recommend him and his company to friends. He fixed the issue in a timely manner and it is been working great since.

Anytime I have had to call. The customer Service Rep has been very friendly and helpful. The appointment for the repair has been quick and the Repairman they have sent out has gotten the job done in a timely manner. For a single mom it’s a Godsend!

Tech was great, scheduled and got here quick and got approval to fix the replaced part and did it the same day!! I would definitely recommend him! Thank you so much for the quick service! Nice to know I have this warranty!

My claim submission experience was fast, easy, and nothing short of superb. My service call was scheduled within a couple of days. Choice responded with a resolution the day after the technician diagnosed my issue and provided his recommendations. The technician they dispatched was on time, he thoroughly communicated the diagnosis and also provided available options for my appliance.

My Air Conditioner has some issues. I filed a complaint through Phone and within 24 hours my complaint was take up and send to L&F HVAC - Lance did a good job and fixed it yesterday. I will definitely recommend to my friends. It's worth it.

First my AC was just making a very loud noise. That's when I filed the claim. The guy came out after a week of waiting. He decided a new motor was needed. But it will need to be special ordered. This was on Thursday. He said he would be back out the next Wed. On Friday my AC went out completely. He came and fixed it on Wednesday like he said.

Jason was my salesperson and he was great, giving me many more discounts that I was entitled to but didn’t know. I will recommend his services and hope I don’t need it to use it often. I do want to receive a paper copy of the policy to share with others.

Appointment was set ASAP. the tech that came out was great and very professional. We would recommend them again for sure. They were on time and very careful. They were thorough and explained everything they were doing. We were completely satisfied.

Very disappointed that I had to pay a little over $7,000 for a new AC unit. I believe the way your advertising is worded it leads people to believe that if theirs breaks you will replace it, free of charge. You really don't...it's all in the 'fine print' that no one reads.

I was not satisfied the sump pump pipe that needs to be replaced due to leaking water when it comes out from the hole to go outside. I think when people like me pay a yearly fee everything should be covered. To pay the service fee is great but I think once items are completed and fixed is when the service fee should used. That was a waste to have someone come look at it and then you decline the service so now I have to fix it myself with not a lot of money to do it and no one offers payment plans. So now I guess when it rains my basement will flood.

Claim was denied but technician stated he was not absolutely sure what the problem was. This is my first claim and a critical fix. I was assured coming over to Choice that I would receive great service not like my last warranty company I was with. Very disappointed! See leak in my ceiling photo which is coming from above when shower is running.

2 days after I purchase this my AC stopped working. I am a senior, have diabetes and a heart condition. It has been 96 in my home for 5 days. I spent my money on this policy so now what do I do. Wait 30 days and pray I don't die.

On Time, polite, professional, and knowledgeable. Would recommend him to future customers. He was thorough in his diagnostics of the situation, used his resources to find a solution, and explained what was wrong and why it could not be repaired.

Updated on 06/13/2021: Greetings, waiting on Kelly to get back in touch with us. This work is important to us so as soon as the contractor is ready we are here to receive the work. The claim has been approved and we have reached out to Kelly with no response.

I will NOT RENEW with your company any will discourage others from using your company. . I have filed THREE A/C claims with you and NONE have been covered on ANY LEVEL. So why do I need to pay you to get NO coverage.

Representative was pleasant, attentive, and professional. She gathered information regarding subject, asking relative questions pertaining to subject matter. She did her job in a respectful manner at all times. At the end, she submitted the claim and provided claim number. A very positive experience.

Icemaker wasn't working just making a clicking noise so I made a claim and in 2 days they had someone here with the part and fixed it for us in less than 45 min. This was a great experience for us. It was our first claim and they handled it great.

Choice Home Warranty has always been very friendly and efficient when we have a complaint. I like working with the representatives. I do have trouble trying to work with your recording trying to put turn in a claim. We have called a few times and are always satisfied with the results. I have recommended them to my friends and family.

Choice warranty plan. We bought our house in January, make sure all the systems were looked at by certified technicians and our air conditioner broke in. Your company refused to replace it. I reported them to the Better Business Bureau and I’m looking for an attorney and he canceled all three plans that we had with you On various homes and I will make sure that everybody I know knows how you weaseled out of replacing my air-conditioning because you guys are horrible company with no morals and values. You told me it was lack of maintenance. I told you it was not lack of maintenance and that you need to prove otherwise and she refused. She just told me that is the way that it is. What a horrible response.

Leo was fantastic and handled my issue super quick, was very impressed. Hope the tech is as good as Leo. Claim is processed now waiting on service tech to call and fix issue. This is my first claim, so hoping the process is easy.

Purchased our home recently along with a Choice Home Warranty. The ceiling fan in the living room stopped working. It is on a remote so we tried changing the battery.. Still didn’t work. Went online and put in a service request on the Choice Warranty website. We received an email confirmation the same day that an electrician from Ace 10 Home Services would be coming the following day to check out our issue! WOW! Talk about fast service! We received a call from Ace 10 the next morning and within an hour he arrived.

No hot water to kitchen or master bathroom. No electrical power to family room outlets. Excellent customer service and response time to problems. Very professional follow-up and service calls to check on problems and the arrival of service technicians. Would recommend to any new home buyer.

If it was for our swimming pool, they were good but couldn't diagnose problem, for the washing machine, they were excellent, found the problem right away. A for Choice itself, not happy at all, dismissed our claim without waiting for a submission of what the problem was and it is impossible to speak with anyone about the issue. Spent a lot of money and so far it has not been worth the price of admission.

Technician called with ETA. Arrived at that time. Immediately diagnosed the problem. Ordered the part. Set an appointment to come and install new part. Would not accept payment until job was complete and I was satisfied that the dryer was fixed and working.

Before you get a policy check for providers in your area. There are NO air conditioner providers near me. Because of this, I tried to use the reimbursement option. When the technician got here he found that a lizard had crawled into the electrical box of my outside unit and had shorted out one of the electrical components. The lizard was pretty much shorted out too!! He had the A/C back up and running in less than 20 minutes. That is less time than it would have taken to complete the authorization process.

The gentleman that came to look at our spa was friendly and very helpful. He was very knowledgeable and seemed to know his job. We are looking forward to working with him! We hope that our spa will be up and running soon!!

I submitted one claim on my dishwasher on May 7, 2021, the dispatch system is pretty fast that a technician was assigned in just few minutes. The actual appointment was scheduled several days later, but the technician called me to come on the same day. I was amazed by this quick response until I experienced the following: four times visit from the first technician, with parts replaced, the issue still persist. After a month, choice determined to assign a second technician for my dishwasher, my dishwasher had stopped working for a month, after choice received the diagnosis from the second technician, I was notified, "Great News! We have received the diagnosis on your claim. We have determined, the best long-term solution is to replace your Dishwasher." I feel relived at this moment until I click on the start replacement process, which tells me I am offered with $357 eGift Card from Lowe's.

The automated system is not customer friendly. It does not route you to the correct department. I was put on hold for a long period of time. On the website, I had trouble with the system emailing me my account number.

This is intended to recount my experience with the sales rep. (Jacob **). Mr. ** was very pleasant, courteous and professional. He answered all my questions and also explained the company's available senior discount, which I accepted. I'm hoping that any future service request(s) I may have will be handled expeditiously in the same manner.

Home Defense did an excellent job servicing our plumbing issue. I would definitely recommend this company to help with your plumbing needs. They also came in very professional and in a timely manner. Great job and keep up the great work.

My A/C didn't seem to be cooling properly. A tech from Arctic Air came to my place and found the problem - a clogged air filter that blocked the flow of air. It was an easy fix - just had to get a replacement and things are working well. I was impressed that the tech didn't "find" any other chargeable problems. Very honest and I'll be asking for Arctic Air if needed in the future.

Your company always finds ways not to pay for repairs. You say you pay for pool repairs and I made a claim for the pool light and you denied it. You also failed to fix my ac. The only things you really fix are inside appliances such as Refrigerators, Washers and dryers.

I am definitely not the type to purchase a warranty, but my Realtor suggested I do so even though the home we're purchasing passed inspection very well. She had a warranty co. she recommended but after reading their reviews I had great reservations. I began researching home warranty plans and found Choice Home Warranty had a great record with both their customers and the BBB. However, it was their sales consultant, Kayleigh **, who really addressed all my concerns and worked with me to get the best coverage and rate possible. I came away with a far superior plan than the one proffered me by the Realtor at a better price! If their claims service (which I hope I never have to use) matches their customer sales service, I will be thrilled.

The young lady was very friendly and very helpful. I still haven’t received my new contract yet though. Hopefully It’ll come through today. She corrected the wrong e-mail that was on file and put in a work order for me.

The Service company that was sent out were a no show and no phone call for 2 separate appointments. The third day they just took pictures and decided that the chimney was leaking. The chimney was repointed not too long ago and it has a large cap on top. It seems like they didn’t want to even try to repair or find the leak.

A/C went out overnight. Called Choice in the morning and a technician returned my call by noon. The technician was on site before 4pm in the afternoon and was able to repair the unit within minutes. A win! Thank you!

Great response to handle our issue in a timely fashion. Technician was very knowledgeable. He returned my call and set up the appointment immediately. He also explained all my options and what he was going to do to make the repair.

I submitted a claim for my dryer. Choice determines my dryer needed to be replaced so they gave me a credit at Lowe’s for just over $300 that is not even close to the cost of buying a new dryer. So I’m not only out my monthly cost of Choice Warranty plus $60 service fee I am out the 250 to 300 gap of buying a new dryer.

They did fix the problem but if you have an emergency situation Choice will not help you. They only book appointments for regular stuff. You have to call the individual company that they choose to come out to see if they can get you a sooner time. And they make it pretty hard to start a claim. You cannot talk to a person and it's all automated.

Original experience with first claim representative poor. First Claim representative thru Choice given several weeks of different appointments. As receiving customer I lost work time trying to be available for established appointments. Choice followed up with claim representative - but based on claim representative follow thru - and my complaints, situation not handled very well. Choice warranty finally provided a claim representative who did follow thru with call and attempted service, Final performance to be reviewed - at this time claim not completed. Original claim representative should be released from additional service or rated in the Choice warranty program as a poor follow up/poor communication.

The technicians that came to look at my air conditioner were nice, knowledgeable, and professional. They arrived promptly and quickly diagnosed the issue. Would highly recommend and use in the future if given a choice.

The technician was here the same day we put the claim and was friendly and knew what he was talking about. They have to order the part and will let me know when they will return. I guess things are not made to last anymore. A couple of years it falls apart.

The technician was great, but I would not recommend CHW to anyone. They were slow getting someone out. When the technician found the problem, they would only approve a cheap thermostat to go back, not even close to the one I had. In my book this is not ok. I had a programmable thermostat and now I don’t.

I would recommend David **. He was on time, explained what he was doing and made everything was working before leaving. We had an issue later in the day and he was very prompt in resolving. The AC is working great now.

This is the second time that Matt had serviced my residence. He did a great job again. Very happy with the work he did. I would highly recommend Choice Home Warranty to my family and friends. Thank you for the great service.

Immediately after I filed a claim online, an agent contacted me about my problem. He immediately dispatched a qualified professional who came to my home and reviewed the problems and reported to the company. Within a few days the equipment arrived at my home and the installer proficiently installed the new equipment. Everyone involved was on a mission to solve my problem. They even contacted me days later to be certain that the installation went well.

Not happy with tech. I'm being charged 375$ with no explanation of so called upgrades to my refrigerator. I do not trust tech. I will be filing a complaint. I think tech is saying that to get the job my refrigerator probably needs to be replaced and Choice is playing games not to honor the contract how do you upgrade refrigerator repair and why didn't the tech explain this? He said he did not know why I'm paying 375$ but he's the one charging the fee. Something is wrong.

The tech who came out was great, however I can say that for Choice Warranty, we made a claim in mid late May however it was almost three weeks later before someone came to fix it, then once the tech arrived he tells us we need a new washer, but we have to wait 30 days to get the funds from choice, and then we get a little over three hundred to buy a new washer. This is unacceptable

Our air conditioner did not start last night. Please speed up the service call as we have elderly residents and children as well and the high temperatures during these summer months can be very difficult for the residents of the home

Our pool pump was out overheated and clicking noise then died. Jonathan from Pool ERA checked it out and replaced it for us. He did a wonderful job. Thank so much. Good company. He was on time and very professional. I recommend that you do not use 24/7. They are a bad company

After 2 years with AHS, they increased the price by $300, Choice was so much of a better deal for the same coverage. I hope to be with Choice for many years to come. Thank you for being fair in price.

It takes too long for service to come out. The claim specialist take too long to return your call. 2 to 3days. I will be shopping around before my renewal. Some of companies you use Roku but end up to comeback on same issues.

Leo with Prime appliance came. He was courteous as he tested my dishwasher and determined the issue is with the garbage disposal. Although no actual work done; very respectful. Would recommend! The company followed the appt set with Choice Home and kept the appt the first time. Everything in dealing with them and the technician was pleasant.

Dynomike Solutions was assigned to my claim a couple days after submitted when our AC stopped working during the hottest days of the year. Mike was prompt, professional and had great communication. Fixed our AC within an hour and very nice person. Would definitely recommend as he is knowledgeable, fair and reliable. Thanks!

They came quick. They were on time. They were nice. They fixed it .No mess all done. I would use them again. I don't know what else to say. It was a good experience. I hope you have a nice day and a good experience.

Professional, courteous, knowledgeable. He gave me the lowdown on my ac problem and did not lie. He wrote a quote for my 14 year old unit that was quite competitive with some other companies. He will return on Thursday to install a complete new ac unit, including condenser and heater. The outside unit will be elevated the inside ducts will be inspected for air flow efficiency. If his work on my old unit is as good as the installation, I am assured of a quality job. I'm would highly recommend this company to my family and friends.

On Sunday, June 6, 2021, I called to report that I have a wall mounted air conditioner that is not functioning properly. I press the proper buttons as requested. The recorded voice kept telling me that the Air Conditioner was not turning on. I kept trying to correct the Recorded Voice. Then the Recorded finally put me on hold so I could talk to someone. I waited for about 15 minutes, was told if I wanted to have a call-back, my place in line would be saved and someone would call me back. No one returned my call on Sunday, nor on Monday.

After buying a home in another State, I wanted to protect my investment. So, I inquired, and received a phone call from a Choice Warranty Sales Representative. The rep was friendly, polite, very informative, and very professional.. He gave me basic info and then presented some options for a "senior citizen" to save money by buying more years' coverage for the same price, as the lower amount, for my first year. That was better than having prices increase yearly. When I get moved in, I look forward to the peace of mind, knowing that my home is secure if there should be any unexpected repair problems necessary.

I was very happy and impressed with the service technician!! Very friendly and knowledgeable.. Very helpful, explained everything to me, checked and doublechecked my unit to diagnose the problem and got my air conditioning back to cooling as soon as possible!! I was able to enjoy my evening and sleep that same night.

I was extremely pleased with the service that I received from Steven King Heating and Cooling. The technician was very professional and introduced himself when I answered the door. This is the first time that I've made a claim by using the Choice website but it won't be the last.

I called today around 12:30pm CST and the wait was too long so I was asked if I wanted to have choice call me back and that I would not lose my place in line. It is now 9:10pm and still no call. I have to discuss with you a very important appt to be worked out! Please call me at **. Terry.

My clothes dryer stopped working on a Sunday afternoon. I went online and filed the claim. Shortly thereafter, I received an email notification of when/who was coming with an appointment window and contact phone number, in case that was not convenient. Within 24 hours of my reporting the problem, my dryer was repaired! Perfect process!

I called and set up a rental house last week. All was good. So I called a few days later to set up my personal home. When we were finished, they were going to send to me all the new account information. I had to call again this morning and got disconnected twice. I finally got through to them this morning. The guy I was talking to was going to e-mail the information to me, but no deal. I am still waiting for this information. As a new customer I should get a lot better service than what I have received so far.

Called about a claim for my well pump. Your representative was extremely polite, sorry that I was without water, very professional and helpful. This was the first time I have called for a claim and was impressed with your company. Person on phone an asset to your company. Will recommend your program to family and friends.

Technician was very helpful and knowledgeable. He was willing to do other plumbing things in my home without being told in advance. He gave me advice regarding my hot water heater which was appreciated. He was very fast and called to ask if he could come sooner which made me happy as I had other things to do.

My friend Michael gave me excellent customer....he was an especially helpful and I was ever so grateful for his superb service.. I am truly gonna recommend some of my friends to this service that you offer because one of my coworkers told me about your company and I am so grateful.

Chris was my tech. He came in and fixed the problem in 10 minutes. He was a gentleman. He also wore a mask. He explained what had happened as well. Chris was great. He had great customer service skills too.

Joey was knowledgeable, personable and courteous. I'd have him back any time for a plumbing issue. Very nice young man. Fixed the issue quickly and efficiently. So far, I appreciated Youngs Water & Sewer's customer service and keeping me informed of when Joey was on his way. They kept their appointment.

The technician, was friendly, polite and knew what he was dealing with, when it came to fixing our dryer. He had the parts with him, and as soon as he got confirmation from Choice Warranty, he replaced the heating element. He also vacuumed out all of the parts of the dryer, and he cleaned up when he was done. He also showed us how to clean and maintain the sensors inside the dryer drum. Thank you.

Our washer would not fill with hot water. We checked the connections and everything was attached correctly. We put in a request for service online and received a confirmation right away. The technician arrived within hours after our request was submitted. He was polite, knowledgeable and efficient. Our washing machine was fixed in no time. We were very happy with the entire experience. My husband and I are happy that we chose Choice Home Warranty.

I appreciate all the hard work and dedication. So professional and courteous. They worked so fast to get me a quick appointment. Everything was emailed in perfect detail from the company's address, telephone number and fees. I couldn't have dreamed of a better warranty company than Choice Home Warranty... Thanks again for always taking care of me.

Agent did a very good job and was very efficient and got the order taken in good time. This was a very different real estate property in that it was in very poor condition. It is rehab and being totally updated with all new havoc, hot water heaters and kitchen appliances.

Appointment time was next day. Minor repairs done outside. Technician was quick and professional. Technician need wear a mask in the house. Technician was knowledgeable about the AC repairs. Appointment was scheduled from 11-2 which was not too inconvenient.

I went online to study Choice Home Warranty, and almost immediately the phone rang. It was Choice call me. The agent was super, and I joined immediately, for a 3-year gig. I am assuming their service will be as professional as the sign-up was.

The service that came to fix my ac was on time and did a great job. I would highly recommend them to my friends. I would also recommend Choice Home Warranty to any and all of my friends. I have had lots of repairs using Choice Home Warranty and all have been above average in their work.

The call was done on a Friday and the tech. was out on the following Monday. We are awaiting the decision of how Choice Warranty is going to proceed. We got and paid for 3 years worth of service upfront and have so satisfied with our service so far. GREAT company.

Spoke to Ken **. He was very professional and knowledgeable. Did not push me to buy. He also explained benefits so even I can understand. I hope to never need you, but if I do, I hope your service is as professional as your sales team!

A vendor and or technician was sent out to my home to repair a plumbing issue and the technician put three holes in my wall; two in the upstairs bathroom and one large while in the downstairs laundry room and I am being charged to have someone come out and repair the drywall in which the plumber cut holes in. Now a claim for drywall is set up and I have to pay $65 for damages the plumber made. I am a seasoned claims adjuster with 30 years in the business and there is no way that I should have to pay to have the wall repaired that the plumber put holes in. Absolutely unacceptable!

I called and also submitted my claim online. It was approved immediately. My approval for reimbursement was followed by e-mail confirmation. The website was very customer-friendly and easy to follow. I have dealt with this company for the past three years. My experience with Choice Home Warranty has been always positive. I recommend The Choice Home warranty to anyone that I think can benefit from their wonderful service.

Customer service from Rob was awesome. Very nice and professional. Made sure I was happy with my purchase and answered all my questions. I just signed up today. The price and coverage is exactly what I was looking for. Once I have been with Choice home warranty I will update my experience.

5 Star arrived on time.. He introduced himself and was very professional. He asked me what the problem was, I told him and he said I have a good idea of your problem. He said it was the condenser. He had the part with him and in no time the air condition was up and running. He asked if there were any other needs or concerns. I would give them a 5 star, like their name. Highly recommend 5 Star.

Myles provided us with the best rates and was willing to work with us to get the coverage we need. Choice warranty be beats what other warranty companies were quoting us, and with the same coverage if not better. While they are eager for you to give them money upfront, they are willing to match the prices you are looking forward making it a painless process.

Very easy to work with and user friendly. Always very helpful when I need to submit any kind of claim. Great company to work with! Very pleased with all you guys do to help me in my needs. Very great! Thank you!

Filing a claim was easy and I didn't have to wait a long time for an appointment. The Technician was very polite and professional. This was a small appliance so if and when a larger appliance needs servicing I hope I have the same positive experience even though I have heard different.

I am very dissatisfied with Choice Home Warranty Co. I have had a wire kink and break in my freezer door which occurred from the normal operation of opening and closing the freezer. The service tech said the door needs to be replaced. Home Choice Warranty determined that this is not due to normal everyday use. Well if opening and closing the freezer door is not normal use I don't know what is. I have called the resolution center a number of times and have not received a return call in over two weeks. WOW!!! TERRIBLE SERVICE 111

CHW denied my last claim for a pool filter part and only paid a small portion of the claim before that for a pool pump. When I expressed my disappointment, I received a call from "Andy" who after putting me on hold 20 minutes told me they would approve $140 of the claim only to find out the next day that wasn't true and that nothing had been put into the records. How convenient for "Andy" to use this trick to get me off the phone. The company started out good in the beginning but steadily declined in my opinion. I won't be renewing for sure.

Technician did a great job however he didn’t get your approval to go ahead with a sealant which he said ran about $350.00. He also added Freon and now he said you will not pay him and is asking me to help him out with cost. AC Unit is working fine now but coils will eventually need replacing. As per your denial due to rusty coils you covered the upstairs coil replacement last year which is the same age as this one and you were sent pictures of the rusted coils as all technicians are required to do. Please reference pictures and claim last October. Claim Number **. Coils replaced by Ready Heating and Air. I agreed to pay $300.00 towards the repairs. Please let me know what you are willing to pay for the services rendered by Oasis Air and possible coil replacement in the future if needed. If not can I cancel and get my remaining balance of money for the remaining years of my CHM Warranty.

The person I spoke with went beyond normal to get me the best deal possible and was very professional and answered my questions. The coverage and repair fees are much better than what I have now. I am recommending your company to my friends. I appreciate the information and help that was given.

This is taking too long. It is 85 degrees in the house. I hope this doesn't cause mold to form in the house. We are miserable. We are having to sleep at night in a RV with a/c. It is hot. It is m muggy. I can't cook because the house gets too hot. Choice should give us some compensation for having to eat out.

I am trying to get in touch with a real sales person in Choice Home Warranty. It has been almost 2 weeks but no real person. It's been quite frustrating to connect using the phone because it takes forever to reach out.

The customer representative was very informative, very helpful and was willing to help anyway she could to have my home covered under warranty. I hope my home doesn’t ever need the services, but if they do I know it will be protected for the next couple of years. I think that moving forward I would recommend services from this company to any one of my family and friends if they were looking for coverage.

Very easy to talk with the rep about everything and he offered the VIP plan which was the advantage plan to save my money. Easy to pull me in. No way to compare with the American Home Shield plan. Thank you.

Easy scheduling. Service tech was on time and very knowledgeable. Excellent Service! I would highly recommend Choice. Service is always great. Easy and fast scheduling. Great customer service. The service tech took the time to show me what he was doing to the dryer. He was fast and clean.

I feel like the handyman that they had come out to my house did a great job. He was nice and courteous and answered any questions I had. He was on time and got the job done. I would definitely hire him again if given the choice.

Very knowledgeable and personable. He diagnosed the problem within ten minutes. He was a no nonsense type of person and I am hopeful that he is the service person who actually does the installation of the part when available. My concern is how quickly Choice follows up and initiates the follow up service.

Great customer service. Would definitely recommend using Choice Home Warranty to a friend. My dishwasher quit and was going to cost more than $800 to repair. Choice replaced our old unit with a brand new dishwasher. I could not be happier with the service rep who helped me through this whole process.

WORST experience of my life with a warranty company. Called yesterday to cancel but I've paid up until 6/16 and 6/22 and since I've already paid will use service until then. I can NOT say anything good about the company.

Mr. Smith's Home Repair, contacted me the day before the scheduled appointment to get details of the issues I was having. Technician was very timely, professional and wearing his mask...He was able to resolved the issues in less than 30 mins.

Although the news wasn't great, the service technician was able to diagnose the problem quickly and professionally. The unit had broken down and I needed a new one. He was very thorough and efficient. Purchasing a Choice Home Warranty makes a lot of sense and provides peace of mind.

He seem very thorough and very courteous. Was very happy they give you a estimate of what time they will be arriving. They also call when on their way. This is very helpful for working people. So far very satisfied. Waiting on part to finish the job.

I was very pleased with our technician. He was able to repair a burnt wire and we were able to save the built in microwave. He was prompt and pleasant and able to reschedule his appointment since we had a conflict.

It has been very difficult to get service for air conditioner. We are now waiting to see if 3rd service shows up on Friday. Our first service took our service fee of $60 and never came back to repair unit. More trouble than it’s worth. EXHAUSTING!!!!

This company could not fix my dishwasher and said they will replace it. The company decided that 246.00 would be enough to purchase a new one, not only that we had to pay for delivery and installation. This is the second time this company has not covered my appliances, the first was a microwave, which they never fixed or replaced. I don’t recommend this company for your insurance on your appliances, find one reliable and trustworthy.

The technician was on time, called when he arrived in the driveway, was friendly, very competent and knowledgeable. Work completed very quickly. He taught us something about the microwave that we didn’t know, after years of usage, and said the same principal plies to other appliances.

The plumbing company understood the problem and how it left my family without water service. They gave me high priority. The technician addressed all the issues and was courteous, friendly and professional. I was pleased with his service and demeanor.

Excellent service. Very quick response time. Qualified technicians perform diagnosis and kept me in the loop throughout the whole process. Just waiting on parts to come in to have the repair completed. I couldn’t think of any better company to deal with.

Sun Repair Services are absolutely professional. They did a great job in fixing both promptly and professionally. You don’t realize, how important your appliances are until one of them is broken. In my case both???? Thanks to Sun Repair Service, I can use both. Thank you.

The response time was great and we were able to get a technician within 1-2 days on all issues and were all resolved professionally. A fair quote was provided and the evaluation was done quickly. CHW provided an excellent service and value and would highly recommend them.

Initially, I was unhappy with the response time between voicing my need and a serviceman's arrival, as it was many days and we elderly asthmatics do not tolerate heat well. However, I was more than pleased with repairman, Mike, who is outstanding and a great plus to your company, as is your salesman, Steve, who went above and beyond to be helpful.

Got a new dishwasher. Took a little time to get gift card. But got it. All was good. New dishwasher runs great. Sears sent someone out. Great technician came to help. Now I'm having problems with my AC. Hope it goes good.

I’m very disappointed in my whole experience. I bought this warranty in hopes I wouldn’t need it. Unfortunately I needed it, my air conditioner went out. Being in Arizona that is a major issue. Our technician was wonderful, very knowledgeable. He wrote up and sent in our service request, unfortunately it was denied. Said it was not normal wear and tear! Really. How else would foreign matter get in the lines? So in other words you didn’t want to pay for it so you said not normal wear and tear?? Needless to say I will not renew my warranty nor will I recommend anyone to use you either. Very very VERY dissatisfied!

I just did the insurance 6 months ago used it 3 times. I could not be happier with the companies that work with the plan as well as the people they send. The true test is now my AC stopped working. Waiting to see how long it takes to get a response.

I was not able to understand the message, but a live person was able accept my call, excellent results. Sorry but I have nothing else to say except I always have received good services whenever I needed repairs. The people you send all have been very good at what they do, and repairs are always excellent. Thank you for always being there.

I hope the home warranty service department is nothing like your customer service. I have never been on hold and passed on and had employees hang up on me for a simple question. You really need help in the customer service department. I ordered this coverage earlier this year and the representative was wonderful. Went to purchase another policy for a gift. And service was horrible. I paid in full for 3 years and praying that this is not a total mistake as a gift. I hope your service department are a lot mort helpful than customer service. If it wasn’t that I have 3 others on this plan I would of cancelled it today. But, normally your services are awesome. So I’m just hoping this was just a bad day. But, thank god I had this policy for 10 years and bought 2 more. But, if this was my first time it would of been my last. Today was the WORST customer service ever.

Was very knowledgeable in the company's warranty and its coverages. Was really concerned about what I needed and very professional with coverages and costs. I feel very secure with Choice Home Warranty. Thank you so very much. Have a nice day.

AC service. Could not set a claim online. Whatever the problem was I could file a claim online. Called and had to file a claim over the phone. That was extremely difficult because had to talk to a computer. A real person could of did it much faster and a lot less stressful. Computer conversations when you are trying to get help is piss. Poor customer service in my opinion. Once I got that done and the service guy came out and did his job. It was great.

Agent was professional, courteous and informative. He provided all information necessary and ask if there was anything else he could do. He provided me with the Claim Number and forwarded on my email address, also. I have referred individuals to Choice in the past.

The representative was very knowledgeable and answered all my questions either hesitation. I look forward to the peace of mind with this service. I feel confident that this service will ease my concerns regarding their coverage of my systems. I opted for the Total Package.

Terrible! Constantly deny claims 2 out of 5! Cancelled this policy. Do not use this company, unless really need something. Ok for repairs sometimes, but not if have a real issue. Did talk to Resolution Dept Mngr. He tried to help as best he could.

Great Technician who arrived on time and was prompt with the service and repair. All that was needled was a capacitor replacement, which was quick. I would recommend this Technician to anyone and will use him again in the future.

The technician was good. As for Choice.... I’ve been a customer for several years and have only filed 3 or 4 claims over the years ....The broken piece on the microwave was worn out over 6 years of use and the part fell off. It was not broken by anyone!!!! It’s ridiculous that you denied my claim & you won’t pay $25 for the part that I just ordered on line to fix it!!!! I’m strongly considering canceling with you!

Elliot was very thorough explaining all of the options available to me without being pushy or abrasive. He assured me that he will personally be available whenever we need assistance. His attitude and personal touch were greatly appreciated. I am looking forward to working with Choice Warranty in maintaining our beautiful home over the year ahead.

Good customer service. The technician was good, on time, and friendly. He helped me choose a new stove. The reps were easy to reach out to. Not a long waiting time. The online form is easy to use. So far so good.

I am seriously thinking about canceling my service with HCW. My A/C stop cooling last Thursday and I place a claim with CHW and have been getting the ** Customer Service possible. I have had two schedule appointment and Vendor never showed up. I called CHW to tell that that NO Vendor came on site to my property and CHW said AX Brokers sent them diagnostic on my A/C problem. I keep tell CHW that it is impossible for AX Brokers to send them the problem with my A/C if they never came on this property. I have talked to 3 or 4 different claim rep and got any help from neither one. Once I get my A/C fixes or if I get my A/C fixed. I am not sure if I want to continue my business with CHW.

Your employee was a very pleasant man. He clean and removed what needed to be done. However, my dishwasher continues to leave my dishes dirty. The soap dispenser is not working, and it takes a few tries to get it going. Please fix this problem for me. Thank you.

Our toilet wax seal was leaking and contacted Choice Home Warranty Service. Service was appropriate, prompt, and complete. Solution was determined, corrected, and cleaned-up. All went very well. I would recommend Choice Home Warranty to anyone who is looking for a home warranty service.

The tech was friendly and informative. The service tech came for repairs on time. Choice Home Warranty has been a good choice for repairs. I would recommend them to friends. We have used Choice Home Warranty many times and have been happy we had them.

Claim submitted on 05/24 for my pool filter system and it is now 06/07 and I have heard nothing on a contractor coming out to repair. When I email I get the automatic reply that they are working diligently to find someone. I am trying to be as understanding as possible.