Choice Home Warranty Reviews

I sent my claim in on Thursday 11/15. On Friday afternoon you contacted me you could not locate a plumber in my area. Later that day I got a message that a plumber would be contacting me, which he did. He would be calling me on Monday 11/19 from 7 am until 11 am. He showed up around 8:30 am and took care of my problem. Not the speediest solution but my problem is now fixed and I am very happy.

Was very pleased with Joshua's customer service. I am a new customer and he was able to offer me a product that beat competitors pricing and went beyond to try and save me more by offering additional options for lower yearly price. Unfortunately it was not right for me but appreciated his efforts.

Full coverage described so that you could make up your mind. Price acceptable. This is for my personal home not for work or government. Salesman not overpowering and easy to talk to. Had a policy on my mother house and it helped with problem in the sale of the house. Thought it would help with repaired on my house.

They weasel their way out of every claim turned in. They schedule and send someone quickly to diagnose the problem, but as soon as the problem is diagnosed, they deny the work to correct it. Horrible!

I never even got to purchase a warranty - the sales team has compulsively called me 4+ times a day when all I wanted was an online quote. Today I picked up the call and politely asked to be removed for their call list. Jerry proceeded to launch into a sales pitch anyway. I mentioned I was at work, please remove me from the call list. He laughed and hung up on me. I called the number back, asked to speak with a sales team manager, got parked on hold, then transferred to an automated voicemail service for extension 8269. Because of this interaction, I won't do business with them at all. You blew it Jerry.

This product is a scam! One indication is the inclusions versus the exclusion. I called because my refrigerator went out. I guess it was classified with no urgency because it took over a month to get the repair tech here and of course the problem was within their written exclusion. Really. How could it not be. Basically they say refrigerators are included but all their parts are not. I canceled this policy. Don't give them the benefit. It is a scam. Do yourself a favor and don't believe the hype.

After having to fight so hard to get anything covered that was clearly broken I gave up and tried to cancel. The representative literally harassed me and said she wasn't going to cancel because my reason was not good enough. My reason was that they won't cover claims.

Choice Home Warranty has helped me every time in last 4 claims. I hope they continue to improve their customer service and tie up with more reputable companies in the area for customer’s peace of mind. Requested service for burned electric outlet and people fixed it very fast.

Updated on 11/26/2018: In view of my last one star being removed due to insufficient response, I will say that I have yet to receive a call back from the company. Since my last discussion with them, the service provider has informed me that they will no longer work for them either. And that was a provider hired by Choice!!! Go ahead, prove that you called me with an update once you realized your info was incorrect in your system. I’m sure this one star will also be removed because Choice Home Warranty PAYS to be on this site!

I am a 30 year retired Combat Veteran! I am new to Choice and previously was with American Home Shield for numerous years. I have 2 properties I signed with Choice. So far I have not been impressed. Rather disappointed!!! You elude to items being covered but clearly you don’t cover anything! I WILL DEFINITELY NOT be staying with this warranty COMPANY!!!

We had a leak from a pipe going to the sink. This sounded like a simple fix. The company sent a technician who called their claims department. They advised that the problem was not covered because it was related to refrigeration!!! I wrote to their customer no service department with bullet points of why this should be covered and that the leak had nothing to do with the refrigerator. All I got was a statement saying the claim cannot be covered. I should note that I have been with this company for more than 5 years. In the past I had couple of other claims that were rejected for silly reasons.

Spoke to Christine on the phone who was very professional and helpful. The next day received prompt, professional service from a technician named Eric. Who fixed my issue quickly and explained everything to me. Very friendly and I’d highly recommend the warranty company; as they seem to have very professional people contracted to do their warranty work.

I was very satisfied with the Gentleman I spoke with, introducing me to your plan. I am satisfied with the cost, how I am able to make payments and the consideration and professional way he served me. Until I have an experience needing you for a repair, I cannot refer your Company to a friend.

Just had Service America end business in South Florida and thus was losing appliance coverage immediately. Tracy from Choice in NJ was very helpful and feel she guided me correctly. I hope Choice comes through when I have a problem with any appliance or home issue. Please come through. My coverage will start immediately since I already had a policy with Service America.

I reported my refrigerator broken 3 months again, and since then once the technician visited. Every time I call or email via website, the customer rep says, "I am sorry, we will contact the technician get the update and ETA". But now it is 90 days. That is 3 months now. No news, there is no point sending or calling every day. I am extremely disappointed, Please someone help me to how to make Choice Warranty fix my refrigerator.

This company does not cover the said items. Requesting a full refund of all monies paid to Choice Home Warranty due to the handling of claim which left me with a leaking shower pipe (that leaked into my dining room), misrepresentation of services offered, delay in service for immediate leak, and disgust over having the plumber come in and note additional shower issues which included shower value and needing to adjust water pressure. Rather than fix the immediate need of the leaking pipe, the company chose to close the claim and not fix the issue. This was after I paid them over 1,100 dollars for the contract period. Claim requesting a full refund of all monies paid to Choice Home Warranty due to the handling of claim (listed in this email below), misrepresentation of services offered, delay in service for immediate leak, and disgust over services not rendered in the contract.

It shouldn't take three days to get someone out on a failure. It's almost a deal breaker. I told you guys what the problem was before the tech came out, so you all should prepared for the outage with parts.

Made a claim October 31 to repair a refrigerator. Tech did not show up or call. Waited over 5 hours each time. Customer service was not helpful, paid $45 service fee, made monthly payments for one year. File one claim and still no service. Horrible service and not affiliated with the Better Business Bureau. I would not recommend this company.

Dishwasher - My 1st opportunity to use my warranty, it has worked out very well so far. Super appliance service man was here at the scheduled time, he assessed the problem and will order the necessary parts, he will call to schedule next appointment when ready, thank you.

First I want to say every time we had an issue, CHW came through and provided excellent & consistent service. I appreciate the customer reps and folks working behind the scenes for all the service you provide. I have personal and several rental properties and all have multi-year CHW service contract. Coming to current claim, garage door opener for one of our rental properties stopped working. CHW scheduled technician right away. And the technician's company was very helpful and kept us informed any schedule changes. Technician Troy came to the property on-time and replaced the motor within expected time. I would recommend CHW to everybody without hesitation. CHW made the repair process simple and at affordable rates.

I have been having various challenges that could never be fixed by Choice Home Warranty. First, they charge you to have someone come by and take pictures of the problem. Then, depending if there is an agreement on how to fix something, they will tell you to schedule a meeting with the service provider. In many cases, I have had to call the service provider and they told me that my request had been closed by Choice Home Warranty. Managers are never available to discuss issues and, after 2 years of paying and not getting services desired, it is easier to buy services straight from trusted vendors than use Choice Home Warranty. They will not provide you with an email address, and are just there to take your money.

Cool Down Mechanical, did a wonderful job, in repairing my Central Heater. Under 5 minutes, Rick ** had the problem solution to my troubles. He order the parts from the part store and the very next day the problem was resolved. That night got down below freezing, but we were ok.

The agent took my call about 9 am and the furnace was repaired by 3 pm. I was very pleased because the furnace is in a vacation home and I don’t live there. The repair technician came, repaired and did a good job.

I thought I was getting a replacement for my broken dishwasher. But that was not the case. Negotiated a settlement based on warranty formula?? I agree it was old, but the way the contract is written, or the way I read it stated replacement would be furnished. So I settled for less than a new one will cost. The company was in touch and furnished a repair service quickly. The lady I had contact with at Choice was very professional and easy to talk with.

I am dissatisfied for feeling mislead in your warranty. You market to veterans but... I am still awaiting approval from you to order parts for my Washer/Dryer. Therefore the job is not completed! Why do you waste the time of sending out the service person, to only tie up their hands in not allowing them to immediately begin work w/out your approval. They are the professional you contracted with to do the job. In addition it wastes my time.

I tried to tell CHW Customer Service agent that I wasn't satisfied with the Tech from Weather World (came for the initial diagnosis), more than an hour late, to my home. He did not give me the feeling that he knew what he was doing. As I reported in my original claim that the furnace was coming on fine but would turn off after a few seconds - repeatedly - all day.

Other than the wait time the service tech had when he was trying to get approval for the new water heater, it went great. He was knowledgeable and prepared and we didn't have to do much to get it fixed.

Furnace repair - The rep said the motor wasn't running right. The rep. came, saw what was wrong. Had to go get a part and was back in less than a half hour. Very respectful, very nice. Did a great job. He explained what was wrong and got it fixed.

As I have recommended Choice repeatedly to my real estate clients, and have had a number of them tell me their needs were met promptly, assistance was nothing short of great, I took my own advice and have purchased a Choice Warranty for my home. The recent snow was an encouragement to wrap a Choice Warranty around my own home, and I am so happy to say it was an easy process through the Choice Warranty Representative Francis **, who answered all my questions promptly and assisted me with the best coverage for my home. Don't hesitate to enlist his assistance when you call or email Choice Warranty.

Air condition went out. All was fine. Parts were under warranty and you paid for the labor. Thanks, good job. I like your co. organization. Sure beats the last co I was with. Thank You for being so prompt with your service.

The customer service rep was excellent and provided outstanding service. Highly would recommend Choice home warranty. The coverage area is great and they provide service that my previous home warranty don’t provide. Make choice home warranty your selection today!!! Call choice today!

The contractor CHW sent out was prompt, courteous and resolve my issue with my heating/cooling system. He explained what was wrong in everyday language where I could understand. I am glad I took the advice of a friend to renew my coverage.

Filed my washer claim online on Wed. Quick response from CHW with repair dispatched next day. CHW email was very quick with a claim # and a time frame and service person was to be here. They were here that period and Very courteous.

Updated on 11/30/2018: Douglas Mechanical came out promptly and fixed my heating system, even giving me tips on how to save electricity with my system. However, the prior claim to fix this problem cost me money I should not have spent. The tech sent from Weather World by Choice was totally wrong in his assessment of my problem and he failed to correct.

Called to ask questions about what Choice Warranty plans were available to us. All our questions were answered very professionally for the agent. He listened to our concerns and our needs and offered some excellent insightful suggestions. At this point, we are pleased with our choice to purchase the warranty.

Phil was very nice and I did enroll. But, after reviewing the Better Business Bureau complaints, I called Phil back within 1/2 hour and canceled. These complaints were numerous, recent and shared me off. Phil guaranteed a full refund and I trust that is what I will receive.

After waiting 3 weeks Choice was unable to find a company that would even show up to fix a furnace. I found someone and they came the same day. Unfortunately, Choice would not pay for anything since it was a furnace duct problem, not the furnace. I am seriously considering cancelling all of my Choice Home Warranties for ALL OF MY RENTAL PROPERTIES.

Burner not lighting and down draft exhaust not functioning properly. Rapid response from both Choice and repair contractor. Quite pleased so far. Parts are on order. This is all I have to say for now. Let's see how the repair goes once the parts arrive.

We had 2 plumbers come to our home to seal two toilets that were leaking. We didn't know why they were leaking before that. Also, our kitchen sink was leaking. The plumbers said the garbage disposal line was, also, leaking. They solved all of our problems quickly and efficiently. They were both very nice gentlemen.

We had a water leak in our home & with just one phone call we had a new water tank installed by quality plumbers within one day! They made this whole process simple and stress free. We would recommend Choice Home Warranty to anyone purchasing a home.

Service was awesome, second to none. Furnace not working. I call the Choice to make a claim. The next day I got contact by technician to make appointment, problem was fixed on 3rd day, from claimed service operator to service technicians they handle my case very professional, highly recommended.

C.J, with Al's Heating, was awesome. He showed up at the time he said, repaired our heating system in a timely manner and explain his repairs that was easy to understand. What a great experience and will recommend Choice Home Warranty to my friends.

You were quick and efficient in scheduling someone to come out. We appreciate your service and quick response. The repairman made notes in case it breaks down again, and if it does, the next time the motor/garage door will be replaced.

The repair tech came out and researched it out (oven). I need a new panel so he will order and go through the proper channels to set a date and stop by and repair it. It all went smooth. He was a very nice man.

Excellent service by Patriot Mechanical thru Choice Warranty. Dean, the plumber came on time, very courteous and a true proponent of customer service. He was very knowledgeable and was able to fix my slow drain problem with my sink. He was patient waiting for me to issue the check for my copay. This was my first experience with Choice Warranty, so not sure how much. I will recommend Choice to my friends and relatives.

I chose the reimbursement option and was satisfied with the outcome. Customer Service in terms of getting the call answered in timely manner would help as outside vendors don't have time to wait on a call for 30 minutes. Overall a good experience.

My furnace stopped working. I put in a call early Tuesday morning. I heard nothing. When I checked my email, I saw that you were having a problem finding someone. I called Discount Heating and AC. A representative came out to check my Furnace. He found a problem with the igniter. He charged me $65.00 for the visit. He contacted his office, and they said they would call you. He came back the next day, and fixed my furnace, and billed me an additional $270.00. I hope the check you are sending me is for $290.00, to get me back to $45.00. The service Tech was well dressed, in Uniform, was courteous, and fixed the furnace quickly, and properly. I would recommend this company to others. This would be 5 Stars if you had found them, and I did not have to lay out so much money.

I was looking up a new home warranty recommendation and Choice was the best. I asked for an online quote and was called immediately by a young man whose name I did not get. He was an amazing salesman! He answered all my questions and I ended up signing up on a 5 year plan. Thank you!

Air conditioner was not running. Fan was burnt out plus one start switch and coil. Contractor sent by Choice. Was amazing. Completely fixed everything. Was polite and courteous, I am going to use him as my future airconditioning/heater repairman. As usual Choice Home Warranty comes through again. Even gave me rush service due to sick wife.

I am disappointed in the lack of communication on my request for oven repair. There was no update that the parts were going to be ordered thru Choice and I had to make the phone call to find this out after your closing hours to the dispatched tech that was sent to diagnose the problem. Today I looked and there is still no update since 11/12.

The company that came was on time, courteous, professional and quick. It was a really Great Experience. We would use this service and company again. I have been using Choice for 4 years and I always get excellent service every time.

The contractors who came out to repair our central heat, were on time, in fact, they were here a couple of hours before scheduled time which was great. Fixed the repair quickly. Contractors were very nice and very efficient. Very pleased with this repair.

Garbage disposal leak. Very good service, good experience, person doing work was polite and qualified. Thank you. Choice was very well organized, this was our first experience and was good, keep it up.

My central heat and air system went out on late Saturday afternoon, I contacted CH on Sunday and was sent an email that stated they could not find a technician in my area, sent several emails, called them on Tuesday and was assured that they were trying to find a technician, but to no avail. I sent them an email telling them to send the paperwork for reimbursement, and I called a technician and he was at my home by 4:00 pm.

Repairman here 10/1 and ordered part! It has been 6 weeks and stove not repaired yet! Called Appliance & Home Repair spoke to David ** and he is still checking if part has come in!! It shouldn't take 6 weeks to repair a stove knob!! Can you expedite the service?

Would never recommend to anyone. Scripted customer service with no care or concern in helping you resolve issue. I think a company who allows someone to go without heat without helping resolve the situation is horrible. Most likely part of their plan to accept premiums but do nothing to help their customers. No stars for anything.

I was going to spend yesterday just comparing companies. But salesman Ronald convinced me otherwise. I got 3.5 years, $60/visit locked in for life for $1600. He was VERY convincing. Now the hard part begins... how’s my first call going to go? Will Choice try to weasel out of paying every claim like American Home Shield and Old Republic? Time will tell. I’ll make it a point to come back and post about my first call. Fingers crossed!

I do not recommend this home warranty at all. One star is too much for this company. Poor customer service. The guy came to my house, only get the money and told me they need to ordered! And it take 2 weeks. He didn't show up and I need to call and call to find the person and the company to follow up. How worse can it be? Still didn't fixed! Worse service ever seen! Do not recommend it.

Furnace would not stay on. I believe my filter need to be changed. A simple fix but I do not know how to change the filter. I thought I had paid "AMERICAN HOME SHIELD" but unbeknown to me I was told by them today that my credit card was rejected, therefore there was no coverage warranty to contact a servicemen for service. CHOICE HOME WARRANTY took very good care of me. Thanks to Ralph, my service for a contractor is only $60.00 instead of $100.00. Also, the overall price for 6 years is GREAT!!!

When I purchased this warranty, it was done so on the phone. I was told the water heater was covered. My water heater started leaking 6 months later. On the claim form Tank was an option, Leaking. I noted that it was leaking from the tank on the form. This was on a Saturday Night. The earliest appointment was on Wednesday. The assigned professional called me. I gave them full details of problems. Wednesday came. I had to take off from work. I was told my appointment would be the first of the day. I should see him around 9:00am. He shows up at nearly 12:00. He immediately told me that this claim would be denied. 2 hours later it was denied. I called the claim department and was told to review back to page whatever paragraph D and I could see it wasn’t covered. Yes I should have read but I did buy on the phone with a representative explaining the coverage to me. It was more of what I wanted to hear.

I would recommend this company to friends and family. Customer Service is very friendly, and every claim I have placed with this company was resolved quickly. I appreciate service like this, and am a lifetime customer. I thank this company for taking good care of their customers.

Buyers beware! Received the worst customer service with attitude from their "revolution center" today. I had to cancel the policy I purchased due to the protocol of the title company that's closing our deal. I only canceled it to allow the sellers of the house we are purchasing to turn around and buy the same contract again for us to meet the protocol. Choice jerked my money out of my account within an hour when I bought the policy and then informed me it would be 14 days to put it back. I explained the urgency with us closing on this home for getting this taken care of and was placed on hold. Representative came back on to say that my case would not be escalated and I'd have to wait the 14 days. When I asked why, the policy was thrown in my face over and over and I was told no when I asked to speak to a supervisor. We will NOT be getting the new policy with this company. This is NOT who I'd rely on in a crisis.

Filed claim on Nov 8th to repair pool pump leaks. One week later I am still waiting to hear if CHW will pay to fix leaks. It should not take one week to process claims for simple problems! This is the second situation where I have recently experienced lengthy delays of one week or more to just get a repair person to come out.

Repairman came, saw the problem, needs drum rollers as I understood that was the problem, ordered parts in 2 days, dryer was working fine, they were polite and respectful. They are a credit to Choice and I would not hesitate to recommend them.

Garage Door - It was all positive in the way it was handled and the timeframe was excellent. Computer scheduled it for Monday afternoon when I called in on Thursday night; however, they called me Friday morning from the service provider and were finished before 3:00 p.m. that day. Excellent timing, work. Thank You.

Washer machine not working - I was greatly impressed on how quick I received the service. I put the order in the night and the technician was on next day at noon knocking the door... that's great. In regards of repairing itself, it looks like there was nothing relevant since technician opened and checked it and just worked after. Thanks for the service.

Called one afternoon, received an message that the guy would be out the next day. He was on time and did repairs in a short time. Great experience for our first use of your service. I have coffee with about 8 men each morning and you have been discussed at meeting and sounds like you have the best deal around. Use this any way you want, you can give my number to anyone who may want to know how good y’all are — I’ll tell them!!!

Josh ** was very professional & had great people skills. He gave a window call for communication making sure I was home. Josh wanted to make sure I had the ultimate plan, & stated he would call to see otherwise I would have had to pay the full price. I told him to go ahead & fix the door while I made the call. The agent said, "yes, you have the ultimate plan... just pay $65.00 to the technician."

Part of heating system failed causing electrical circuit to keep tripping, first call was for electrician to discover why circuit kept tripping, electrician discovered oil burner was the culprit. Heating technician had to replace malfunctioning part of oil burner, I paid out of pocket but will be reimbursed less customer portion of bill. ☺️

After being stood up 2x by XJC Appliance Patrick came through and had our washer fixed in 20 min! Professional, experienced, highly recommend! Choice helped clean up the mess and made sure we got the contractor we needed. The coverage is definitely worth it.

Not working blowing cold air. Technician came fixed but not working again. Need technician to return ASAP. Please tell Orlando to back ASAP. It is very cold in El Paso right now. The temperature here is 26*. The rep with Choice was very courteous & knowlegeable.

I got online with CHW around 9:30 yesterday morning... By around 11:00, I had a call from the company coming to fix our issue, and, a one day appt. It seem to be the norm with CHW... they will get there as soon as possible. Have various companies at their disposal, so, appts. filled rather quickly, if, they can!

I was told by The Choice Home Warranty person I would receive an email with the details of my renewal policy, but still have not received the email 4 hours later. You did take the money out of my account. Please send the confirmation email immediately. Thanks.

Furnace was repaired by a licensed technician. I was very satisfied with the work provided and would advise everyone with a home to get with Choice Home Warranty, you won't regret it. They will make you a believer like me. I have been a satisfied customer for five years. Try them, you will like their professionalism.

I'm very happy with my experience with the plumber that came to repair my toilet problem. I was called and notified that he would be coming in one hour. When he showed up they put shoe covers on before entering my home. They quickly diagnosed the issue. I paid the deductible and they repaired the toilet and were gone in 1/2 hour. Both men were very courteous and friendly.

TERRIBLE experience 2/2 times... AC: Service company technician assigned by CHW stated that my AC was hit by lightning and needed to be replaced. Claim DENIED. Had another diagnostic done by another service company who determined it was a broken switch which could be replaced by electrician. Total of 9 days and $160 later FIXED at my own expense.

I submitted a claim; Mr. ** visited on the weekend and checked the appliances. He was very courteous and helpful. I have called him since, due to a concern with the stove, and he listened to my concerns and answered my questions. I’ll be renewing my contract and will also recommend this company to my family and friends.

My microwave broke, put a claim, 11/5/3018. Now it will take almost 2 week to get it fix. That's not what I spent it for. My subscription I think it should be faster than what they telling me that I should wait that much.

Technician came twice, we paid $45 and did not even fix the problem. Nothing is fixed, house is still cold! I called customer service claim dept, told me to wait till they hear from technician. So take technician word against what the customer is telling them. Unbelievable!

Had a washer issue on a Saturday, just stopped mid-cycle. Called CHOICE HOME WARRANTY immediately at 1:15 pm... finally getting to use the service. I was told I would receive a call in 4 hours for appointment. No call! I called back again and they said well maybe because it's a Saturday on a holiday weekend (VETERANS DAY) it could take longer, maybe 24-48 hours. Work Clothes are in my washer and the door is locked and will not open. Monday comes still no call. I called them and they said they can't find a service provider for my area. Clothes still in washer, washer still locked. Called on Tuesday morning. I don't know... We can't find a service provider to accept the call. Not sure how long I was to wait until I had some sort of idea of a time frame. Just let me hanging out to dry. Unlike my clothes.

Lynch Appliance - They were amazing. Called night before to narrow the window and he was on time. Fixed my dishwasher, was very professional and Choice Warranty customer Service is the BEST!! She took my call, assigned it out and called to let me know that a technician would call.

The service was great from the beginning to the end. Got notice of when the service was going to be and able to work on Saturdays and with my time available for it just wasn't your time. The quickness of the part needed. Dustin the tech was great, very polite and explained himself of the problem he found on the unit itself. He did a great job. Presently very pleased with your service. Thank You!

My first experience getting a repair done with Choice Home Warranty has been frustrating, and unprofessional. I had a technician come to my house from Sears to diagnose and repair the machine. He diagnosed quickly, but he was on hold for 45 minutes with Choice in order to get permission to fix. Finally, he had to leave even though it was a simple lid-switch repair, and he had the part in his truck. A ten minute fix. Finally, I receive a call back from Choice after a 71 minute wait. The repair was approved...of course. So I had to call Sears back to reschedule a repair person to come to back to the house, to do the simple repair that could have been done previously which will cost me another 40 dollar service charge, and take another three days.

I called to have my refrigerator repaired and within a couple of days service mechanics came and repaired my refrigerator. The servicemen were professional, courteous and repaired my refrigerator very quickly. I was happy that my refrigerator could be repaired. Thank you Choice Home Warranty!

My kitchen sink was backed up, not draining. Called Choice Warranty on a Sunday Evening. Phone answered by a live person. Told him my problem. Was told I would get a call within 24 hours. I received a call from a plumber within 1 hour and was able to schedule an appointment the next day. Amy's Plumbing was great. Very professional and clean. She also gave me a couple of tips to prevent this from happening again. If I should need a plumber again I hope it is Amy's.

Electrician found loose connection in electrical box feeding exterior light. The light now functions as it was designed to do. The electrician called, was early and completed his work in a professional. I kept his card and will use it if the need arises.

We had a problem with our heating system. Filed claim online on Sunday night and the technician called Monday morning and came right out and fixed the problem. Service personnel was extremely knowledgeable and courteous. We can highly recommend Choice Home Warranty and Active Air in Conroe.

I suggest that you do not buy a Warranty from Choice Warranties. When you have an item that needs to be replaced ie. Dishwasher, Oven, the price they offer you is not even close to a replacement cost. I had a dishwasher and oven replaced and each time and only $300 was offered. The dishwasher was over $600 to replace and the oven will be over $900 to replace! Very shady... They put it in their contract that they can offer you a cash settlement. However, the settlement is always less than 3rd of replacement cost. I'm embarrassed that I even signed up with such an unethical company!

Thank you very much for a very efficient service! Customer service was excellent, the claim was processed in minutes and we had the appointment scheduled almost immediately. The repair company was here a day earlier than scheduled (they called to ask us whether it was okay, of course), the service was quick and efficient, everything was done in 15 minutes! Thank you!

Very pleased with the job. KTR Heating and Cooling was on time, completed the job, did great work, and had my heater working quickly. I was very impressed with Trent and the repair that was done. I'm nice and warm now. Excellent Job!!!

I am very pleased with Mr. Troy ** and all the other representatives of your company. Great customer service and response. Thank you for the excellent Veteran's Day, Senior Discounts and Service Call Fee. I would definitely recommend your work to my friends and family. Thank you!

Central heater repair - Technician claimed it was a bad installation a d charged me a additional $35. The system has not been touched since Oct 17 a d worked fine last winter for heat and all summer for the AC. Doubt if his finding of faulty installation was accurate. I believe somehow the wires may have come loose but I am at a total loss to figure out why or how. If I had contacted the repair company direct I would have saved $45. Very disappointing experience this time.

I called on Sunday 11/11/18, & was connected to ROY. I asked many questions about your policy, decided to purchase & explicitly told ROY I could NOT have this withdrawn from my account until the second Wednesday of EVERY MONTH. We decided on the “17” of each month & the first payment coming out on NOVEMBER 17th 2018... Much to my DISMAY— it was taken out IMMEDIATELY!! I called back, spoke to another representative STAN. He was so RUDE! Telling me I must have MISUNDERSTOOD! Oh NO. No misunderstanding on my part.

Was scheduled for Friday, November 9th between 4:00 PM and 8:00 PM, received a call about 4:00 PM asking if it was all right to come Saturday, November 10th between 2:PM and 4 PM. I agreed. Tim showed up a little before 2 PM and located the problem in about 30 minutes. I was satisfied with my first experience with Choice. It was easy to call in for service, did not have to wait but a couple of minutes. Received a email in about 2 hours letting me know the company that would be contacting me with the phone number. Overall was pleased with everyone I came in contact with.

I was a little upset that Choice Home Warranty was unable to get a technician quickly because water was backing up into my basement and causing it to flood. They allowed me to have Roto-rooter come out and service my house and though I had to pay the entire amount up front, they are reimbursing me for everything except the co-pay/deductible! Thanks!

It was simple to sign up for the home warranty. The agent explained everything that would be covered and answered any questions I had. The whole process only took about 10 to 15 minutes and we were done. The price is reasonable and you won't be left short if anything ever goes wrong.

Rooter Man did an excellent job on my plumbing problem on 11/07/2018. He is a very kind man and every time he has come to my house to fix my plumbing problem, I have been pleased with his work. He shows up on time, diagnoses the plumbing and takes pride in doing a good job and fixing the problem.

I made my claim online with Choice Home Warranty Service the second time and checked for an update within the half hour. I received a quick call from Ultra Heating and Cooling. My first claim was made by phone and the response was just as quick and efficient from Appliance Alliance who fixed our dishwasher. We are very pleased with Choice Home Warranty and both Vendors!

Spoke with "Nicole". She was very pleasant. Let me know that she was doing me a favor because we have several policies with you by giving us $200.00 towards the replacement of our garage door opener. Tired of the trial of getting coverage for the item, I agreed. Your ad paints a scenario that things get old and will break...Choice will let you be worry free concerning things that will break and need to be fixed or replaced (this is not verbatim) and when your technician shares with me that the motor just wore out due to age (not due to any other outside factors but just normal wear and tear and age) I'm told that that is not a good reason for the breakdown. And that you will not cover it (technician said it would be $500.00 +/- tax depending on Choice fixing it or me fixing it).

The notification time to locate our own tech was much longer than 24 hrs - tenant was without heat or hot water for days waiting for problem assessment. It took less time for claim rejection. Now we must go through the appeal process to get the coverage we purchased. This is second time a major appliance replacement has been denied. News reports of past CHW practices make me wonder if we have been duped as well.

The service Rep. seemed nice enough but, I repeated my address at least three times and it was still incorrect on the policy I received by email. I hope this error will be changed just in case something happens and I need the service.

Garbage Disposal Repair. I was very happy with the work. I was able to get my garbage disposal repair within twenty-four hours. The only issue that I have is when I call your customer service number the wait is too long.

Contractor arrived on time, was very courteous and efficient, took time to remove his shoes and not track up my house. Used a vacuum to take the water out of the toilet tanks. Checked for leaks around the fittings and cleaned up when he was finished.

Since moving into our home, we've had ongoing electrical issues. The first time, Choice asked us to find someone because they couldn't get a response. This person had to troubleshoot to determine the problem. Because he included the term troubleshoot on his invoice, Choice refused to pay for any of it. How do you solve a problem without uncovering the cause through troubleshooting. Most recently, for a similar problem that caused my mother's oxygen machine to go off, a Choice dispatched electrician came. He had been authorized to complete a $100 repair. Since that wouldn't get the job done, he charged us $45 (in cash) to say "sucks to be you" and left. We would've been better off taking the premium money and applying it to our electrical repairs. Your customer service is there to simply say "No." Ripoff, just as suggested by lawsuits.

Choice is the best home warranty around! I have 15 contracts with them and it’s worth every dollar as I do not panic every time I get a call from a tenant with another issue. I rest assured Choice has me covered.

The repairman was very professional and knowledgeable. It did take until the next day to have my furnace repaired even though it was freezing temperatures. More repair companies available would be nice. Having the repairman wait for permission to fix something makes it hard for them to want to accept jobs from warranty companies.

CHW sent MidMaryland Appliance Repair to look at my washing machine. They showed up within the time frame quoted and had the part needed to fix my machine quickly! Excellent service, very nice guys! Glad to have Choice Home Warranty!

The dishwasher was flooding the garage and the toilets were running slow and overflowing at times. The plumber came out and snaked the line, however, did not seem to have the right equipment to be able to cut through the roots invading the line. He said the line would have to be dug up and replaced which your company would not cover. I have contacted another plumber at this time to give me an estimate on either cutting through the roots or if I actually need to have the line replaced.

These guys are professional and know what they are doing. Very thorough. I would recommend them to anybody. They explained what they were doing as well as explained how the new pump was different. They performed the work as like it was their own house. Paid attention to detail and not just throwing it in the sump pump pit. Again would highly recommend them.

I contacted you the night of November 7th for my furnace not working. November 8th the technician came to my house to resolve the issue. He was not sure what the issue was but ordered a replacement part for the possibly faulty unit and said he could return on November 10th to replace it. I was Informed by the company that no one could come till November 12th even though I have no heat and have children and the temperature are in the 20s. Now I wait with no heat to see if they can restore the unit on Monday which I now have to take an unpaid day off from work to meet the technician with no guarantee of a resolution. On top of that Choice home Warranty has closed my claim. How long will I have to wait to get heat restored?

I called Choice Home Warranty because my furnace was making a rattling sound. The technician was very knowledgeable and explained to me the problem and what it would take to fix the problem. His report was sent to Choice Home and before he left ordering the part was approved. This is the first time I have made a claim. I am very happy with the results and glad that I changed to Choice Home Warranty from another program.

Updated on 11/14/2018: Choice has first said the issue has been resolved. It has not! Then, they said it is being resolved. It is not! The only way this issue will be resolved is a full refund for new renewal that will not begin until 11-20-2018 that was for 42 months at a cost of $1,250. They told me I would get the refund, and I have that in writing, but it has yet to show up, and reimbursement of $109 for work that I had to have done after nearly a 2-week wait, right before Thanksgiving.

My thermostat was not working properly... I hope it will be replace soon, however it goes the experience has been wonderful. My other experiences have been always good. The customer services have always very nice and ready to help. Always good.

It took a couple of days to get a plumber that would take the problem, but once one was assigned it was promptly taken care of with good results. I would recommend Choice Home Warranty to anyone looking for a warranty company.

I had an issue with one of the services your company hires to completes the work and your representative listen to me complain and tried to resolve the issue and end up going out her way to do something she didn’t have to do and had a check send directly to me for me fixing my dryer ourselves. That was something I wasn’t expecting and just shows how your company appreciates your customers.

I checked some of the reviews right after they called which was within seconds of my inquiry. The next morning they called back to see if I had any questions. I told the guy I had read some reviews and he asked whose I had read. After I told him HE HUNG UP ON ME. Apparently the reviews were right. He didn't want to hear what I had to say or explain anything about the BAD reviews. I'll just move on and find a GOOD company.

Great job... fast, friendly and efficient. Will use again. They knew exactly what to do and had the parts on hand and didn’t have to order them. Had to change appointment time and they were very accommodating and helpful in the process.

Person I spoke with was completely professional. Very knowledgeable and the quote given was fair. I am very pleased to share this experience with a company that keeps its word. The customer service rep took my needs into consideration and that meant a lot to me and was a deciding factor with me going with this warranty company.

I called your company as I am shopping for a home warranty. The rep that I spoke to did not seem to understand after I repeatedly told him I wanted a monthly plan and he kept insisting on a yearly plan. I did not appreciate this type of sales tactics especially after I informed him of what I wanted. Not pleased at all. Will shop around for another company.

While I did appreciate the fast response, I am a little unhappy that the warranty states that normal wear and tear is covered. However, my washer is an older washer machine that has been working and used properly but the claim for this has been denied due to exclusions which seem to be normal wear and tear. On a good note, technician was very friendly.

AN hour after I called in my claim, I got a call from the service company. They told me that, they had been notified by Choice & had set up a day & time for them to come look at my problem. The technician was very knowledgeable on my make of dishwasher & fixed the problem in 5 minutes. I was very impressed.

I worked with Tony on our warranty and he was extremely courteous and helpful with all my questions. I'm hoping the service with be equal in quality. We will most likely add more properties to our coverage. I am also recommending Choice to some of our family.

I've been dealing with an issue with my refrigerator/freezer not freezing for the past three months. I've had four scheduled appointments without success. The first one was cancelled via email by Choice 90 minutes after the technician was supposed to arrive. I didn't see the email until after I called wondering why the technician had not shown. For the next three appointments, no technician showed up nor was I contacted. Each time I had to call to inquire the status of the technician and was rescheduled. Today, after the last no-show, I called customer service and voiced my extreme displeasure with their services. They placed all the blame on the technicians, but I could tell from the conversation that this was a very common practice. I highly recommend using a different home warranty company, Choice is not reliable nor will they take any responsibility for their failures when technicians repeatedly do not show.

After a year of paying the monthly premiums and being declined for the majority of NY repairs I ended up canceling the contract. There are just too many things they do not cover. I had to move heaven and earth to get them to cover what they did. Their contractors would show up. I would pay them. Then they would go MIA. This company is a horror. They have a one-star review on Yelp. How they have such a high rating on this site is shocking. Run fast and run far from Choice Home Warranty.

Fixing Furnace - The Choice Contractor was excellent. Mr. Kevin ** was very professional and courteous. He told me what the exact problem was and a maintenance tip that should enable having this problem in the future. My service request was prompt response and I was able to follow and monitor my claim. Again, overall service was outstanding.

Everyone I have dealt with at Choice has been professional and very accommodating. So far, I have nothing but good experiences. From the initial customer service call to the service technician arriving, everything was handled with ease and convenience. I would recommend Choice Warranty to anyone requiring home warranty services.

Leaking garbage disposal on kitchen sink - The technician was professional, courteous, and so far, the problem is fixed. He replace the part accurately, and he was finished in about 1 hour. We had a few questions for him, and he gave us helpful answers. So overall, it was a good experience.

Do not do business with this company under any circumstances. I have filed complaints with the BBB as well as Consumer Affairs. Their salesmen use high pressure, deceptive sales tactics to entice you to purchase their warranty. They were unable to resolve three out of five service claims I had in 11 months. I canceled my policies after a roof leak was left unresolved for over six weeks.

Process started off promptly and CHW emailed me to find a technician, as they were having difficulty finding one in a reasonable time frame. I found one, tech came the first business day after and he diagnosed the issue. Here's where the trouble begins. He calls CHW for authorization after diagnosis but there is a hold of 45+ minutes. He has to leave, and CHW has a callback feature which we decided to use. Tech is still around for another 30 minutes finishing up the receipt, etc but no call so far. Eventually he got a call, but before any discussion CHW hangs up on call. Tech and I have since sent a written diagnosis + cost for repair to CHW with very little response.

1st of all the time scheduled was not met by the contractor. This was the 2d time we set up an appointment. The 1st time they showed up out the blue and not the scheduled time and we were not home. The second time they scheduled for 3 and told me I was wrong and that the email said I was scheduled for 8 that morning. Then they show up an hour early and I have to rush home for them not to do any work... THEY WERE GARBAGE!!!! Never send them to me again...

My first attempt to use my home warranty which was purchased a few months ago. I was told by Choice Warranty’s plumber that my 2 - six year old water heaters have bad circuit boards and release valves. I was advised to replace both water heaters, however Choice Warranty would only cover $300. My cost $2000. Not right.

Much to my surprise the issue was resolved in one day. The only thing that was suspect was the techs came in an unmarked vehicle. Also I did not receive any receipt, card for future service or an itemized repair diagnose.

I made a claim on 10/24 for a problem with my furnace. The contractor called me with questions about how the process works because "No one would return their calls from Choice Home Warranty". I tried calling myself and got no replies either. They cancelled the appointment. I asked several times for a supervisor to answer my questions. NO CALLBACK. Red Flag #1. 10/31. Took them an entire week to find another contractor to do the work. Appointment scheduled for today 11/08 and again I called the contractor to confirm. Contractor made no such appointment and refuses to ever do work for CHW because "They never pay me". HE dropped them over a year ago. Now it's going on a month and my furnace is still malfunctioning, no one from Choice Home Warranty has ever contacted me and I am extremely dissatisfied. If I could give this company below 1 star I would. STAY AWAY FROM THESE PEOPLE.

Took a couple days for an appointment and the technicians told me between 11 and 3. I deferred other activities, so I’d be there. They didn’t come until 4. However, they were very knowledgeable and diagnosed and fixed the problem quickly. My furnace is working fine now.

Rachel ** was my sales advisor. She was very knowledgeable and very informative about the Choice Home Warranty. I would definitely refer friends and family to Ms. **. I had contacted two other companies but, my final decision was based on what Rachel ** explained to me.

Choice honored their contract.

Home shield. They also have their contract people pock up their oven parts. They do not have to wait for you to send them the parts. Very dissatisfied...

Washer - Very satisfied with CHW. I've used several other home warranty companies in the past and was not satisfied. The customer representatives CHW are very pleasant and accurate. The contractors that are used with CHW are very knowledgeable and fast with appliance repair. The time Thanks for excellent customer service.

I called about a HVAC problem with Choice Warranty. The service techs came out right away. The service tech was very professional. I would highly recommend that company and Choice Warranty for a great experience. I have no problem giving them a high rating. Thank you.

It’s a ripoff. There is a loophole for everything. Most of the claims will not be covered it’s not worth your money. I called to cancel my policy last week and one of the manager who was super aggressive convinced me to take a 100 dollars check in order to give them a second chance. And he specifically said I am not bound to anything. I can cancel anytime I want and get my refund of 179 dollars. I call back today to cancel and the lady (Alea **) says ok you can cancel but you will not get your refund! She gave me attitude too when I was trying to understand how last week I was gonna be refunded 179 and this week the refund is zero. It’s a big ripoff. They are very unprofessional! Sooo not worth your money.

Job done on time and appears done well. It did seem that the contractor had to wait some time to get job authorization but I'm not sure. After he arrived and looked at the problem he sat in his truck for 30 mins before starting work. I think he was talking to CHW.

Technician arrived just before dark, explained when noise was heard, he turned unit on and off then went up on roof to check out unit, cycled it a couple of times, came off of roof said that some motor was shot. I thought it would be replaced but they didn’t do it. So now what???

Turns out the stove had two issues - a pipe and master board. We had both a stove expert and a plumber come. The only downside was each took a few days to get here. Choice was very professional and in the end offered to give me a settlement for purchase a new stove. It was a fair price. I have had Choice for many years. At one point I had my doubts if they would get it together but I am please to say they did a geat job and were totally professional.

This company was willing to come even up to 8 pm. We have been pleased with Choice. This is the first time we have obtained their warranty service.

The first company scheduled for my service was Triple AAA for a garage door. They never showed and called me through out the day to tell me they were coming. They never call to inform me they were not coming. I called several times and never got an answer. The second company was awesome they worked with me on rescheduling and Danny is an awesome technician. I can't say enough good things about him. Very professional, know his job, efficient and friendly.

Had a leak in our washing machine. Called, filed a claim, the repair company called, confirmed the appointment. They called in advance as a curiosity. Arrived, determined the cause of the leak, called Choice, which approved the claim. Just waiting on the part at this point. Easy!

We just bought a house 6 weeks ago and noticed our plumbing had some minor issues. We simply called about the issues and within a few days the technician arrived. He listened to me and fixed what was wrong. We paid only the $65 house call fee and now all our issues were resolved. Super easy to work with!

The technician they sent was great and very professional. I’m just not thrilled that I had to wait almost a week for a simple plumbing service. First time I’ve used CHW so hopefully this won’t be the norm. Time will tell.

Derek, at Mr. Smith's Home Repair, went above and beyond to fix my backed up toilets in a fast and efficient manner. He squeezed me into his full schedule and did a great job and was friendly and professional! Highly recommend!

I have had the warranty over a year now. Service has been timely and stressless for different type of issues at home. Communication is easy and simple. I think it was a good move the change from my previous warranty company.

If you are considering signing a contract with this company, please don't waste your money, they are out to scam those gullible enough to buy into their lie. No matter what claim you submit, they have a clause in their contract to counter and deny it. They have lots of technicians who will not show up but claim that you missed your appointment or they might be a no-show no-call at all. When they finally show up, it is to deny your claim. Safe yourself the aggravation, don't use them.

I cancelled and did not get an email confirming like they said they would send. I expected an email. I am concerned that I didn’t get that email. I feel as though you are being dishonest. It is not right to let people cancel.

I will not do business with you in future!!! I have 2 family members join you because of what I thought was great service. I am wrong-poor poor service!!! I have a washing machine. If part comes in will be 30 days - part is back order - if it comes in. We take of a child - we wash every day. Other people I talk to have home insurance and they replace unit!!! Very poor service. I will not renew and tell people to look at other companies. I have promoted you to friends but no more. Please responded - since you ask me for feedback.

On October 9, 2018, I submitted a claim for my washing machine not working properly with Choice Home Warranty. The first appointment available was for 10/15 with Bound South Inc. At this appointment, the tech was inside my home for roughly 16 minutes. He did not bring in any tools beyond a blanket nor properly examine the washer. I filed a complaint with Choice & they offered to send a second company out, Apalachee Home Services [AHS]. This appointment was on October 31st. I received a report from AHS stating, “the unit is not working due to a bad rotator shaft & stripped bolt.” They advised the washer “needed to replace the outer tub ASM rotator shaft and bolt” and with the cause listed as “normal wear and tear.”

Tony's Heating and Cooling service was on time, professional and explained everything they did. Tony even watched out for my cats who ran down in the basement. When they finished they explained what I needed to do next year. I would recommend them to any of my neighbors. Plus they also returned things they had moved.

Called CHW on Monday morning, received email within a very short time indicating that a service company would contact me between 3-8 p.m. I was called by service company around 12:00, to let me know that techs would be at my home between 3-6; they arrived around 4:00 p.m. (with a phone call to let me know when they would arrive); found problem and installed new garbage disposal very quickly. Everyone from the company was very friendly, courteous, and knowledgeable. What good service from both CHW and the service company!! I was so impressed! Thank you!

We put in a claim a week ago, immediately had a technician scheduled the next day; We cancelled because unplugging seemed to reset/fix the problem. A week later, same problem and this time we resubmitted claim and the technician came out, diagnosed problem, explained why the reset was only a temporary fix and we are all set. Also, got educated on typical life of a refrigerator, the differences now, when my fridge was built -- all very helpful. Great service from CHOICE.

After a call on Saturday an appointment was made for Tuesday to check the water heater. I spoke with the plumber on Monday to ask if he could come out today as we had no hot water all weekend. The plumber came out early Monday afternoon and got the water heater working within an hour. I appreciated his care and concern!

This company is awful and does not fix ANYTHING. I will never pay them another cent because no matter what problem you have they will tell you it is not covered. AWFUL!!! Do not waste your money the way I have.

This claim started 10/22/18 and still today is in claim review without response. No one from Choice has contacted me regarding the dispute of your claim results. Very dissatisfied customer. Tenant still without heat. Previous claim service has been ok. Really don't understand... Require a personable response.

My washer doesn't spin at the end leaving the clothes soaking wet. The repair person is great and doing everything he can. He replaced the electrical panel and had negative results and now he ordered a door switch, which is covered by Choice. He also stated that it could be the Latch which is not covered by Choice. I contacted Choice and said what if the latch isn't the problem will I be reimbursed by them? So this might not be the problem and you making me dish out money. Not only is the money the issue but the time it will take to fix the machine. So far it's been 2 weeks and I can see it taking several more weeks. Very disappointed in the company and may conceal and write a review on the internet.

I recently filed a claim with Choice Home Warranty concerning my stove. The technician who came to my home was very professional and very courteous and resolve the problem in a matter of minutes, however he did tell me that much still would need to be replaced. Choice Home Warranty gave me an offer that I felt was not enough money to purchase another stove. I understand that this is a repair and replacement warranty. I feel that the money offered to the customers should be at least a reasonable amount to replace the appliance.

I needed a new thermostat because my existing one was bad. The only thing I was disappointed about that the new thermostat that was replaced it did not have humidity control. I asked the tech why I was not getting the same type of thermostat. I was told that Choice warranty only replaces basic thermostat. It would cost me an additional $110.00 plus the $45.00 for the service call. I will have to still replace the new thermostat with one that has a humidity control.

Updated on 11/08/2018: Already wrote a review on this subject. We have a beautiful gas stove. Glass oven door, self-cleaning oven (currently not working). We don't have a cheap stove. Now they want to give $349.99 for a gas stove. We currently have a top line Kenmore stove, NOT WHITE, self-cleaning oven, light for oven $349.99 still is not enough to even put toward a new gas stove comparable to ours. I am tired of the games being played with us. The cheapest gas stove we saw was white, no glass oven door with oven light, not self-cleaning, and white. Completely not comparable to our stove. The cheapest that is not even near what we have, the cost is $600.00 on SALE. A stove comparable to ours is over $1,000.00 now. $349.00 isn't half the cost of ours. Come on people you can do better than that.

I received a call immediately upon checking info online. J.R provided detailed info on rates and coverage. There was a moment I had to pull the reins because of his enthusiasm in providing details. It was a fun and informative experience. I look forwarding to referring Choice.

DON'T BUY PLANS FROM THIS COMPANY. This is an awful company which is morally and ethically bankrupt. They are cheaper in price but 100% fraudulent. Whatever money you will spend will be wasted. Only reason you would be tempted to buy their plan is cheaper. But believe me, they are really cheap and fraud as a company.

Henry helped me join. He was very persuasive. He explained the advantages of Choice Home Warranty. He also gave me additional reasons to join. I appreciate that if he could help me to see value in joining he would be doing this to others. This will make Choice Home Warranty the best home insurance you can buy.

I was please with the customer service from the company that repaired my stove. He was very considerate that I had a funeral to attend and I was 10 min late getting to my home and he was considerate and patient when I call him. Thanks!!

I placed a request for a leaky garbage disposal on Saturday. Saturday evening I received an email confirming a date time and tech to come out on Monday to repair. To my surprise. The BME Tech assigned called me on Sunday and asked to do the repairs that day. He was kind. Very professional and know from the beginning what was wrong. He had a replacement garbage disposal and installed it within the hour. OUTSTANDING WORK!!!

We own many rentals and had stopped buying home warranties because our tenants had to wait days for service and the service given was generally not good. However, thus far the service has been excellent. We’ve used them twice now. So we bought 3 more service contracts today. Hopefully, the service on these will be just as good!

If I could give ZERO stars, I would! Actually, well below MINUS ZERO stars! This has been the worst customer service I have ever dealt with! I am a realtor, and I have previously referred Choice Home Warranty to many buyers and sellers and I and my kids have used them - BUT NO LONGER! I have used this company for a few years, but never needed them. Then last year, my microwave door spring and light broke and I called them for the first time. They told me the door and light are not included in the warranty. Does that make any sense?! How are they not included? They are a major part of the appliance! Both are still broken.

I hope they get it fixed that why I got this home warranty to keep my in order. So far things are ok. They are fast so in trying to get things in order. I will see when the process is complete. Thank you very much.

The Company Plumbers Electricians beyond send a technician, who came without tools, review the problem and went to his car to pick up the tool y en 2 minutes he told the work were done. He only tight one nut, but Saturday I clean the toilet and discover the tank of the toilet is a little loose. I recall the company and explaining the problem, but I do not know if they are going to send someone to review the problem.

Updated on 11/06/2018: Issue was never resolved but they said that it was. I can assure you that it was not. The company took my money and closed the claim. I am not sure why they mark the complaint as complete and closed. They keep setting up an appointment with the same company. They cannot lie and say they came out because I have cameras on the outside of my house. If you are reading this please do your research before selecting this company.

This is the first time since I started with your company that I have absolutely no complaints. The repair work was completed within 36 hours from the time I made a claim until work was done. I was very pleased with how prompt my claim was processed.

The motor in our disposal quit functioning. The repairpersons replaced the unit with a like brand in a very short period of time. We were very impressed with the whole process from filing the claim online to scheduling (done for us by CHW) to installation.

My furnace was running for one minute, shutting down and restart again in 30 seconds. If did not stay on long enough to produce heat. I reported it to CHW online at 8:25 pm on 10/18/2018 and got on the schedule for 10/20/2018. At 9:30 am technicians arrived an at about 10:15 am my system was producing steady heat.

Not too impressed with your service. You contacted a hearing repair business that won't do business with you. I had to find this out on my own on the day you said they would come. I had the company do the work anyway because it had been 3 days since I made the claim and was freezing. The hold times to talk to anybody is ridiculous, especially when a repair person needs to get authorization from you to do the work. They do not and will not stick around for 20 while on hold to talk to someone. You really need to work on this.

Crap company!! Turn down every claim. Search thru their “contract” to find a loophole. So they can get a monthly charge. AND pay the contractors for the “visit.” For nothing!! More than one said this is the worst company to deal with.

We have had to call Choice over and over again with waiting times that are unacceptable. We had a contractor at our home that charges $150 an hour and he waited 20 minutes trying to get an authorization number on your Auth line. He finally left our house and asked us to get one for him. I could not get through by telephone so I had to call him back (the plumber) and HOPE AND PRAY you would cover the costs. Your waiting time is horrific. I realize you are not an emergency service; however, when things go out in your home, it is usually during a time that is considered a crisis. An air conditioner will usually not go out until summer time. When plumbing is clogged and you can't take a shower or use your toilets -- this needs to be addressed immediately. Your services take so long to get approved and sent to our home, which is in a rural area, it is next to impossible for a solution to be resolved on a timely basis.

Copper water piping had small slow leak. I cut wallboard above discoloration to expose pipe. Plumber (S and S Plumbing) sent by CHW spent approx 1.5 hrs INCLUDING 45 minutes going out for materials and repaired the pipe. Said nothing about repairing opening in wallboard. And then CHW declared the incident uncovered because leak caused by rust and corrosion. There was no evidence of rust or corrosion that I could find! So a simple repair that one would assume covered is not covered and the plumber now bills me for $245 for a simple leak at a pipe junction. I have only had 3 claims including this one and none of them were deemed to be covered for repair.

I am very satisfied with the way Choice has handled my claim. I was frustrated from American Shield and joined this year and Choice is best in customer service. I got technician called and offer to repair prior to schedule. Amazing service.

Choice Home Warranty (CHW) is a waste of time and money. They train their employees to look for ways to deny customers request for repairs. Professional technicians come to your home and state the breakdown was due to fair wear and tear, CHW will find a way to deny the repair. Their replacement program is another joke. They will only give you pennies on the dollar making it impossible to replace any item you own. Again, CHW is a joke and a waste of time and money.

After 20+ years with another service, I have had it with them. I am a new customer to CHOICE, just purchasing a contract, so I can't comment YET on their service, however, Joshua was quite the salesman! I was browsing and comparing companies to make a switch, I saw CHOICE was highly rated so I completed the form. I was not even done and Josh called. He spent a good deal of time with me, explained everything, gave me a good deal and 'heard' my needs in a contract suitable for me. SO, so far, I am impressed. Thanks, Josh!

Choice does not offer replacement based on the actual model that failed. They offered me about one third of what it would cost to buy the same unit to replace it. And then they are not going to pay for 30 days!!! I asked for a manager and was to he was a VP and was not "customer facing" - would only reply to a letter. [PS he has not replied from a previous claim]. I would say they are not customer interested!

I have a contract with Choice Home Warranty. On 10/31, my sister (who was home at the time) informed me that the sump pump backup system was alarming and smoking, there was water in the basement, and the sump pump was making a strange noise (sounded like an engine revving). I rushed home and found the entire area where the sump pump is located filled with smoke. I called Choice to submit a claim and request a technician come to the house ASAP as it was an emergency. The representative nonchalantly informed me that someone would get back to me within 24 hours. I told him I needed someone ASAP and he said 24 hours is the best they can do.

Extremely Disappointed. Bad service, poor response with an attitude. Called customer service. Advised it will take 24 hours to find out when and who they will be able to send someone for repairs and also received no cooperation. Stay away from this company.

The technician evaluated the water heater problem, and solved it within 30 minutes. The problem was that he was provided the wrong address by his company, and was over an hour and a half past when he told me he would arrive.

My experience was easy and the customer service was excellent. I would definitely recommend this to family and friends. My policy was the best out of the top rated companies, the price is very reasonable. I will definitely be renewing my policy yearly.

My dryer was not working. The tech was very professional, took time to explain the issue and get it resolved. The claim did not get long to be worked and a tech was assigned the same day with an appt.

My husband and I have 4 houses and have had them all covered over 8-9 years! It’s the best investment and peace of mind for us!! The cost is amazing as well as the customer service! It’s fast and always fair. I often tell people they should use Choice as we love it! Thanks for keeping everything running for us!

Mr. ** with Refrigerator Plus Repair did a very professional job. Replaced the part in a short time and so considerate. He even cleaned up an eight-year dust collection behind the fridge! I am deaf and he worked with me so I could understand the process.

Tub was not addressed! Toilets were corrected and pleased with that aspect. Please continue to locate a professional for the jetted tub. The professional selection within the scope of ability did not meet the purpose requested however Ross Plumbing was able to do the things that met their abilities. I believe a combination of experience was overlooked through the selection process.

Everything went perfectly. Technician was courteous, professional and on time. Dryer lost part of the heating element. Dryer element would not turn off and the unit had to be unplugged. Somehow a penny got behind the drum and shorted out one of the elements.

Submitted service request for leaking kitchen faucet and leaking shower in master bath. CHW did not cover either, so I had to pay the service fee plus the repair fee. The customer service was great as a repair appointment was established for the same day.

Was very dissatisfied when you would not repair my dishwasher. Ordered the parts and fixed it myself. Out $45 for serviceman that was not allowed to fix the problem. Your offer page give you a accept cash offer or decline with no explanation of what happens if you decline. Very poor choice. Will never buy this service again when subscription runs out!!!

AC Thermostat - Technician Jose was very thorough and courteous. Waited to make sure system functioned correctly after repair was done. Also took time to explain of update that may be needed in repiping existing gas pipeline is in attic for furnace.

You offered us a replacement rather than a fix for our microwave. You offered $169.99. We got two offers and they ranged from $600 to $645 to install a replacement unit. The original company that came out Seven Star Appliance agreed to replace the bad part for $300. I agreed and declined your original offer of 169.99. When your rep called she offered to go to $250 for a new unit (this would then cost me $350 more) or pay it for the repair but the microwave will no longer be under coverage. I accepted that option. This is my first dealing with you as a new customer (you were a recommend from AARP) and I am very unhappy.

Heater was blowing cool air. Choice Warranty sent a technician from Just Cooling and my heat was repaired less than 15 minutes. Technician gave me some excellent recommendation. And was very professional and knowledgeable. Arrived at the time promised, called before coming.

Refrigerator was "growling" when the compressor was on. Yesterday the service man arrived at the beginning of the time window and diagnosed the problem. He ordered the part and gave an approximate time it would arrive. However, it arrived early and the part was installed today.