Choice Home Warranty Reviews

On May 15, 2018, made contact with CHW regarding faulty A/C Unit. They dispatched a technician from Archer Heating and Air Conditioning. I paid $45.00 to Archer Heating and A/C. The owner Brandon Archer arrived, checked unit and had to return several days later to recharge Heat Pump. On June 12, 2018, A/C until was not cooling down the home, I contacted Archer heating and Air Conditioning. Mr. Brandon Archer owner of Archers Heating and A/C, he stated., "Archer Heating and A/C will no longer be doing work for CHW due to CHW owes the company for more than 100 repairs. CHW noticed.

Technicians sent were professional and courteous. CHW themselves are a nightmare. 1st time ac repair took 5 days to resolve due to authorization for work. Slow process on CHW end. 2nd time ac repair was executed promptly but I had to pay for two service calls which is horsecockery. At 12 noon we noticed one ac system down and submitted claim, then at 6 pm we noticed the other system down and submitted another claim. One technician came and fixed both systems in one visit but we had pay two service call fees. CHW said because we submitted two different claims that we had to pay twice. This is not good business. I hope in the future CHW learns to conduct upstanding business practices.

Summer season is the busiest time for HVAC issues and very hard to find service provider. The Choice Home Warranty was able to accommodate my service request in a very reasonable time frame. The service provider in return offered me the best option possible to my situation. Overall, I am extremely satisfied with the performance of these companies I dealt with.

I bought the contract with Choice Home Warranty for 5 years in October 2016. I had dishwasher problem and they took 6 weeks to tell me they don't want to fix the problem and gave me couple of hundred dollars to buy a new one. Service companies schedule several times and no show. One service company said they are ordering the parts and never came back to fix it. Another service company came and said can't fix it. That was a year ago. Now I have a problem with a refrigerator in the basement have a problem and they say it is a maintenance problem. I called to cancel the contract and they say I can't get any prorated amount.

Garbage disposal - Leak detected. Your service provider was excellent and the overall experience was great. The telephone connect and the scheduling was very good. Hughey's Homecare LLC was excellent. He was quick and very efficient. In the future if I need a plumber I would call him.

My experience is usually wonderful with service calls. However this time I used my own contractor and it was next to impossible for him to get an authorization. Because he was not a Choice contractor he had to call a different number and could not log in and send an email to get authorization. Finally, I called and asked for a supervisor (after enduring a long hold time) and the authorization department called him. My sending notes on the service call made me think that the people reading them did not understand what I was asking for. I love using Choice Home Warranty and highly recommend the company.

First time using this company. Had them since March 2018. First time I called they was right on point. I had appt the next day between the hours of 11 to 3. Three o'clock comes around, contacted the company that's suppose to come out, I was told they do not have a claim number for me and they will contact them while I wait. They came back on the line to say they need to call me back. Waiting on authorization. I call CHW. Spoke with someone trying to get it approved. Again called back, put on hold 3 different times and then was hung up on all 3 times. Finally at about 5 I call the company and was told they were on their way. 30 minutes later got a call from the tech. Said he will be out tomorrow. The name of that company is Elf Garage, again contacted CHW about my two other claims. Was told I can look for my own because they don't have anyone to come out. I will cancel. I pissed off because I cancel my company I had for 5 years.

A little slow getting service, difficulty getting service on the phone, but once I finally connected with someone the experience was very satisfying. After having to contact a technician to get faster service, the technician was on hold for a very long time with the Authorization Department trying to get the claim approved before he could start the repairs.

Today was a great day. The Choice Warranty representative was very knowledgeable about the services and agreement today. Thank you for your call today. We believe that we got the best deal for money. And if needed, we will use Choice Warranty with Pride.

Roy LLC was not responsive to our needs. After being notified that he couldn't respond for 24-36 hours he canceled and rescheduled 8 hours later. Even after the late reschedule he almost canceled altogether and I had to start looking for my own repairman. He didn't call and he didn't respond to voicemail. When I called Choice for status they couldn't make contact with him and never returned my call.

I have called for service on the heating unit on Dec. 24th 2017, when the temperature was below 0 Degrees. CHW send a tech and the tech came checking the units filter and said the filter is bad and left the unit Turned off. By the time I got home, it was 25 degree inside the house and busted pipes and water all over. It cost me $50,000 fixing and called another company to check out the Furnace and they came out and replaced the unit stating that the problem wasn't the filter. The CHW cost me close to $5500 from my pocket in addition to the $1500 CHW insurance. July 11, 2018. My A/C stopped working and I called CHW, the temperature was above 90.

First of all, I like your service but don't always understand the way things work. I am on disability and go to dialysis 3 times a week for 4 1/2 hrs at a time. I also have many Drs. appointments. I explained this to the customer service girl and she didn't seem to care about my situation. My sink was leaking water since Saturday. She contacted one company and they came back and said the earliest would be Thursday. Seriously, wait 6 days from when I have a leaky sink. I called the plumbing company 3 times to reschedule and left messages each time with NO reply back.

Able to replace my disposal immediately... promptly and well done. Even had the PART on his truck... Amazing! I didn't have to wait for another appt. to get this done. I am very pleased! Good buy for the money and I would recommend this company to others.

Great experience, the Rep explained every answer to every question I had about home warranties & coverage. After speaking with him, I decided to buy the 5yr coverage, now that’s a sales man. Thank you David **, it was a pleasure speaking with you.

So to make it short, my ceiling fan was working and the lighting is not. Repair guy said, they can replace it and they have the one with the lighting for $50 bucks. Choice Home approved me for $69.99 without the lighting. But Choice Home doesn't wanna cover the $50 ceiling fan because it's an upgrade, so I have to pay the $50? Doesn't make sense.

Can’t say enough about the young man that helped us get our warranties going! He knew everything you could have wanted or needed to know! We felt completely safe and comfortable with this company! Thank you for making it all so very easy! And I know all our house issues will be taken care of! And they also gave us a special rate because my husband was a Vietnam Veteran!! Thank you all. Some things are a long time coming!!

First, of course, they offer a great price and a ton of years in the contract, yes, if you do the math is cheap and you get excited. But... but... I decided thanks to Hubby to try the service for one year and see if I like, better than being stuck in a 5 yrs already paid contract (because they lower prices if you pay all at once). The service calls are quick, you get the technician in 2-4 days, I never had an emergency call tho.

An appointment was scheduled for Wednesday, I called Wednesday to confirm the appointment to find out that it was rescheduled for another day... I was told it was scheduled for Saturday. They came out to service my AC on Friday. I wasn’t pleased to how they left my property. They tried to solicit other services.

I was shopping around for a new policy, I have been dissatisfied for several months with my existing policy. This service has been great in addition to the low monthly rate and the added appliances at no extra charge. Representative was great, explained all the extras and was extremely courteous.

The A&M Heating and Cooling representatives, also the owners, were awesome. They arrived when scheduled and let me know exactly what was happening and if there was going to be an additional cost, there wasn’t, everything was covered. I highly recommend these gentlemen and their company to anyone in need of their service.

Appliance was freezing everything. Tech came out and said I needed a new motor for a door that separated the fridge from the freezer. He promised to be back with the part in a week. After Five Weeks and numerous emails to YOUR service department including ones telling me they would reach out to the TECH, I call and get a PERSON that tells me he was terminated and that they would need to send ANOTHER Tech. It appears he was terminated and NO ONE tried to find out where all the claims he was working on. You just waited to hear from the client! That is totally wrong. I waited six weeks to get a simple repair done on my refrigerator.

Air went out on Monday July 9th. Never can talk to a human. They e-mailed me in the afternoon. Someone would be out Friday July 13th. From 11-to 3pm checked everything out. He called Choice Sat. AM in the middle of conversation he was cut off. When he called the same day on Saturday before he could tell them the problems. They said denied... Saturday afternoon they sent e-mail a long e-mail unit old Freon caused the problem. If I knew what they were talking about. I would be a repairman. P.S. I wanted to sent a complaint to the B.B.B. They said they could not find the company and their e-mail address was wrong -- also never talked to a human being thru this ordeal and on their website -- you gave them a A-plus top rating. PS also I am 75 years old and I am doing this e-mail in 90 degree temperature.

This is the worst service I have ever encountered. I called in the claim a couple of day prior to June 20, I received an E-Mail on 6/20 telling me that 59 Dollar Handyman would be here on Saturday 6/23, between 6-8 PM. I tried to change the time because I had theater tickets. I never could get ahold of the Handyman, I gave the tickets away. He showed up about 6PM and proceeded to take the top and back off of my dryer. He had his phone getting instructions on how to take it apart. He commented that he found out he didn’t need to take it apart because he could get the heating element from the front. He told me he felt a break in the heating element. He said he would pick up the part at Granger on Monday morning and be here Monday afternoon.

Customer service regarding plan - This person was very helpful. I called three different times and got three different answers as to the coverage of water line outside the house to the main sewer line. I will make comments when I place service call. So far good. Will see what happens. This coverage sounds really great.

Our washing machine was reported inoperable to Choice Home Warranty on May 4. Choice Home Warranty sent a repairman out who diagnosed that the shocks were bad. He went back and determined that there are no shocks on the machine. He never returned our call nor did he come back. Choice Home Warranty was called again. They sent another repairman out. Whatever he did fixed the problem for about 2 days. Choice Home Warranty was called again. The same repairman came back out and diagnosed a different problem. When he had the parts, he came back and determined the machine would not work with the new parts. He diagnosed the machine "dead". He said he would report it to Choice Home Warranty.

The technician was very professional and knowledgeable! I would highly recommend. The first scheduled technician did not show up, and immediately after I called to notify them, Choice Home Warranty rescheduled a different technician for the following day! Excellent service!

At this point I am completely dissatisfied with my experience. I placed a claim to have my dishwasher looked at. The Tech recommended that the dishwasher be replaced and CHW agreed. However, since then I have not been able to speak to anyone regarding next steps. I have tried to call several times and have been on hold for more than 3 hours on multiple occasions. This process is unacceptable.

A Devoted Care (Will) did a great job identifying the valve problem and actually fixing it, he explained everything step by step. I would recommend Choice for coverage as the customer service is very understanding. No more leaks and flooding! Thanks.

Your company did everything opposite of all your commercials and advertising! You state you will fix or replace no matter what the age of your equipment when it breaks or fails and you will work steadfast to get it done. Well you gave up, left the family in the sweltering heat for 6-8 weeks, you tried to blame everything on the care and maintenance of the equipment. Then when the records were produced you tried to say the records were not correct or the signatures were signed by someone else, you even denied the claim and only after 3 more times did you offer a small amount 5-10% of the repairs. Then after 2-3 more supervisors you stated, "Yes the maintenance and everything was correct however the offer was increase only to a little more than half of the $1500 stated on the contract."

I’m very dissatisfied because our water heater is broken and the guy who came to fix it told me that the insurance don’t cover the leak. That’s around 12pm. After 5 hours he called around 5pm and told my husband that they’re on their way to fix the water heater, are you serious! We already call someone to fix it and why he didn’t call earlier and why he didn’t confirm if it covers our warranty or not. He just said straight up that it doesn’t cover the warranty and after countless of hours change his mind! So we paid someone else to do our water heater instead of getting it fix for free.

Bought the home and warranty in Nov 2017. Prior to purchase we had an appraisal completed with all appliances working. Towards the end of June the AC was not keeping the house at the set temp (76*F). Called CHW to have someone come out to repair it. The techs they sent out were there for under an hour, took out the filter, rinsed the outside unit with a garden hose, and told my mother "be careful with that, so you don't get electrocuted" (talking about a broken relay switch). Attached wire nuts to a cut wire. They did not replace the filter, nor fix anything because "the guy didn't have his truck". Assuming they did the job correctly, I called the company the next day to let them know the AC still wasn't keeping up. After a few days of waiting I FINALLY heard from the company that CHW wasn't going to cover the repairs.

Repair technician knew the problem with my water softener and proceeded to fix the unit. She was knowledgeable on how to make the required repairs and also was very courteous. Would strongly suggest your company use her company in the future.

Air Conditioner INOP. Completed online claim after EDT business hours. Early got email with minutes, claim opened. Early next morning had appointment for three days later. Called tech company, got tech next day. Some difficulty getting paperwork done between tech amd CHW. Resolved and work completed next day.

Ken was very helpful and explain the plan thoroughly. He was able to find a plan that works best for budget. He reassured me that I made a great decision to go with Choice. I was pleased that he called me back instead of me haven't to call back. He saved me time and money.

Was sweating for 8 days. Kept cancelling on me and not showing up. I need a reimbursement of some kind. Or else I will write a bad review for Choice Home Warranty. Please try to get the air conditioner problem fixed within 48 hours. This is not peace of mind.

You're not paying for the whole job because you say the light is not covered but it's part of the fan. It's forty years old so you're not getting parts. Because of that I will not be getting a new fan. Is there something with every part in the house that's not covered?

I had an issue with my garage door on 070618. I tried to call your service and discovered that the customer service center was not available. I thought the service was a 24 hour service. When trying to follow instructions given over phone was not able to do so.

The service man, Nathan, was on time... very courteous and very professional. He was able to fix the plumbing problem and cleaned up the floor before leaving. He even made several extra checks to make sure the toilet was not leaking. I am most impressed with this company.

Have had poor customer service when calling. Very frustrating. LONG periods of waiting on the phone and then to get someone like Janika (sp) who would not stop talking long enough to let me explain what I was trying to find the answers to. She was extremely rude and not someone that should be on the phones. We requested a different company to do our repairs due to reviews (our choice) and the tech showed up on 7/9 instead of 7/11 as scheduled. Tried to get answers on who changed the appointment without checking with us first. Both vendor and CHW were pointing fingers at the other party. I, as a customer, was caught in the middle. Today is 7/13 and we still don't know if the repair is approved.

Two reps called me while I was online to review your coverage. And your reps gave a detail description of coverage and the option of a 3 year coverage at a guaranteed price - very prompt in calling me and providing coverage.

Samawi Services said it was electrical box. He replaced. I am wondering why he fixed it. Hope he is a licensed Electrician. Said his credit card machine was down and I had to pay cash or check. My tenant gave him a check and will deduct from August rent. I really don't like doing business that way. When I was with AHS I always paid with credit card over phone. I live in Texas. Thank you.

Terrible customer service from the vendor and From and Sabazz (supervisor at Choice). I called Monday and my water heater is still not working and I have babies in the house. The tech called the first day and said he would be there at 12 but didn’t show up till almost 2pm. The tech diagnosed the problem and said he would try to find the part and fix it the same day. Needless to say that didn’t get done and we never heard from him after that. I called Choice to see what was going on and found out he never even called the order in to you all. The next day he calls and comes over and then tells me I owe another $75 and stated Choice should have called and notified me about the extra charge. This time it didn’t get fixed because he need another part. The is aggravating especially when you’ve paid every month on time and when you have a wife with a baby that riding you about this. I’m pissed!

This is one of the worst home warranty company ever. This is the reason why they are so cheap. You definitely get what you pay for. Cheap is not better!! They have taken every measure to deny my appliance claim. I havent received any call backs from a supervisor, even after I submitted my appeal. Customer service is the worst!

I like the fact that we had to only pay the service charge for repairs, but it took us 3 days to get the a/c working. The company accepted the job, set an appointment and then rescheduled for another day. I am afraid companies accept the job to beat competition and then schedule at a later convenience. I feel that the company should pay the service fee when they do this, that would help prevent this from happening. We have cool air after 3 days of 87 degrees in the house.

I purchased this service over a year ago after being with AHS for about 8 years. I only changed because the rates were getting unreasonable. I called in my service call about 8 months after having the service for plumbing stoppage in sink, toilet and tub. The tech came looked around jiggled didn't even try to snake the drains. Then left I waited for 3 days without any calls from the company. When I called I was told the lines were broken and that's not covered. I wanted a second opinion since I replaced all my exterior lines only 2 years prior. Guess what... Sink (stopped up by a band-aid), toilet (dog chew toy) and bathtub (hair). And of course I had to pay for it out of pocket but not a broken pipe anywhere.

Last 2 claims were bad. Took too long. 8 to 10 days. Technicians were poor and did not know what they were doing. Customer service for Choice Home Warranty is also is not the best but what can you do? It a sad affair.

Was very pleased with the service - prompt and fast service. I am very happy about it. The service person was very nice and personable, was very helpful and what he did explained everything and I’m very satisfied with the service. Thank you.

Well the service tech showed 3 days after the original call. He went on to say that the refrigerant lines were blocked and the high and low sides were equalized. In any refrigeration equipment the high and low sides will equalize over time. How could he tell the refrigerant lines were blocked when the compressor would not start. Last but not least when they requested service records I had my serviceman submit a letter, he is licensed and insured but that was no good. FORGET CHOICE WARRANTY FOR A/C REPAIR BECAUSE THEY WILL NOT FIX IT.

From start to finish, our overall experience was excellent. The customer service rep was courteous and our claim was processed immediately. The technician was very knowledgeable and had our unit up and working in no time. I highly recommend Choice Home Warranty.

This was the worst experience I had with CHW. It has been a week and my AC has NOT been repair. I am sick of going back and forth with CHW and the service guy. I have called CHW every day this week and nothing has been done.

Choice was my top choice. Their customer service is awesome. When our originally scheduled repairman failed to show, they expedited a replacement, followed up to make sure we were 100% satisfied. I highly recommend Choice to all my friends and family!

I was pleased with the quick response from Choice and from SOS mechanical HVAC. The problem was with wires on top of the unit that came loose and shorted. SOS Mechanical called for approval but there was an agonizingly long hold time of 32 minutes before the call was answered by Choice. It was approved and work was completed quickly.

I have called in for someone to come and fix my air conditioner. I have had to call three times and no one has come to fix my air condition as of yet. It has been like a whole week and no one has come fix my air conditioner. Every time I call to CHW they tell me that the work order is up but no one has taken the work order. I am in a hot house. Is 89° outside so you can Imagine how hot it is in your house. I need someone now. I had no idea I had to wait a week or two weeks for someone to come and fix my air condition. I am very upset.

Specifically, I am very dissatisfied with the service we have received related to our HVAC systems. You had a technician come out that didn't think to bring a basic 6' ladder, misdiagnosed the problem in an attempt to charge me for an unnecessary leak test, tried to charge me for a return trip to come back with the ladder, then reported to you that he had completed the repairs when he hadn't. My outside technician was able to determine the actual problem and repair it within 30 minutes. On another property under a different contract, a different technician came out, also diagnosed that a leak test needed to be done. The same outside technician came out to follow up, was unable to locate the leaks that your technician found, added about a pound of Freon, and we haven't had any problems since that would have been indicative of the leaks that your technician claimed to have found.

4 out of 5 claims that I made were not covered. I thought I had the best coverage there is, but every time I called to make a claim I'm told it is not covered. I had a 3 years contract and only 2 claims were covered. It is not worth it.

First, I want to say that you have a terrible HVAC contractor in Scottsdale. Just Better Air Conditioning does not know what they are doing. I had to bring in my own technician to do the work and he got the AC up and running in an hour. You don't pay for leak tests, which would have cost me $305/per unit out of pocket (both units were down). Yet you refused to pay for refrigerant based on a competent technician's years of experience.

ABLE HOME SERVICES. CHW Technician Phone: 910-599-4935. They were the worst company I have experienced. They would not return calls, they arrived 4 hours passed their designated time. They pulled apart my air conditioner, without putting it back together. I would not recommend them to anybody. Affordable Air Condition did a great job.

Called 6 times. Was on hold for at least 40 minutes every time. First Plumber told us 2600 to replace sewer line and he said Choice Warranty refused to pay 'cause it is not on contract. I had to get my own Plumber which charges me 525 and fixed the problem. Had to call them to get approval to pay my plumber. Kept me online for 45 minutes and said, "Go ahead." An hour later I see an approval check for $135. Worst company ever. They will hang up on you and won’t help you. Stay awayyy.

I had requested a copy of my contract. I received a generic contract that did not specify the amounts for annual coverage or for specific appliances. I will wait to review my contract before determining if the annual coverage is $15,000 and if this amount can be utilized for any covered item as long as the annual amount is not exceeded. Someone may feel to provide me with this information via email prior to receipt of my contract. It would be helpful if the sales personnel would listen first to the potential client and the needs of the client. Sort of a hard over-sell.

Choice Home Warranty advertises peace of mind for costly home and appliance repairs, but when it comes to filing a claim for an expensive repair be prepared to jump through hoops just to ultimately be denied. When my ac compressor failed although listed as a covered item, CHW had me pay for several service technicians to evaluate. When the compressor was determined to be faulty they demanded years of previous maintenance records, something not specified as required in my contract. Even after producing the service history they denied my claim without providing any specific details. They refused to refund my service fees even though they did nothing. This company collects money under false pretenses & uses deceptive advertising to mislead consumers. If you research company you will see they lost a class action suit accusing them of this very same offense, yet they continue to do business in the same manner.

My dishwasher was broken, you sent someone to come. However, that company said they could not fix it. So I paid $45 for someone to come visit my house but nothing gets fixed. Second time, there was a leak in my tub, again your company sent someone. And again, they said they can not fix it. Another $45 paid just for someone to come visit my house. That is not fair for me. Why am I paying so much money to you guys and all you send are people to just come and visit my house BUT NOT FIX THE PROBLEM. Called Choice Home Warranty, waited over 30 mins to finally talk to someone, just for the person to say they can't do anything.

Stay away!!! Choice does NOT follow their user agreement you receive. If they agree to cover your repair/replacement, they do not reimburse you as it is stated in the guidelines. I'd suggest you keep looking or not getting a home warranty, because you WILL be paying out of pocket for repairs with Choice. In addition to that, representatives lie by omission and supervisors of the Resolution Team (Lanesha) are disrespectful, rude, and do not resolve anything.

Contacted Choice Home Warranty on 6-23-18 about my issue. Sent a technician that I paid $60.00. His diagnosis was incorrect. Another tech. was sent to me few days later, he came but didn't do any diagnosis only to said that the unit was okay by listening to the vibration on the A/C. The last one came and said that the unit have a Indoor Motor Blower problem. Suggested that the Motor needs to be replaced. I decided to get the service of Michael & Son Company for accurate diagnosis - Result was the Motor Blower and I paid $110.00.

One air conditioner stopped. The original call went smoothly on Friday night, but when I needed to reach Choice Warranty on Saturday, I was on hold for over a 1/2 hour and then while I was talking to Brandy, we were disconnected and not called back. Another 1/2 hour plus on hold and Takira was unable to give me any alternatives other than wait for Roberts Air to come out. I realized the outage occurred on a weekend, and finally was able to have a technician come out Monday instead of Tuesday.

My opinion absolute GARBAGE and a total con job... Don't fix anything... Offered me $185.00 for a $3500.00 pool heater... CANCELED. Keep your money to yourself and don't give to them so they can rip you off!!! if you have a warranty with them CANCEL!!!

I purchased a home warranty with CHOICE Home Warranty company because they were rated as one of the best. I paid for the warranty for three years upfront. Shortly after getting the warranty I had a claim for one of my air conditioner units which they denied! The technician they sent said the A/C unit had not been working for over a year. Claim denied and it came out of my pocket to replace the unit. Recently I had another claim for the second AC unit. My technician said it was leaking oil from the coils and the compressor was out. Choice has twice cancelled my claim. I have had to contact them twelve times to see how my claim stands. They have spoken to my AC technician three times and put him on hold one time for 45 minutes. As of today two weeks later my AC is still out. I am going to have to contact an attorney it seems. I don't know who gives these ratings for these particular companies but I do know they are not reality.

1 month wait for service. I signed up for this service this morning under false pretenses. I am unable to utilize the service as other occupants of our triplex are not and will not become members. In addition, I have now spent 35 minutes on the phone on hold waiting to speak to someone to cancel my warranty. If we were not already prepared to cancel membership, we would be after such inconvenient customer service experience. Might we suggest more manpower?

Called for help. Not Prompt service For AC. Sent someone who had to come out twice to fix issue. No parts needed to be replaced. I did pay for extra freedom on my dime. Little over $160. Then I was told that coils need cleaning. This was suspicious because they were less than two years old and I get my unit serviced 2-3 times a year. So I called a reputable AC company. Pictures don’t lie. Clean and good. No charge from them.

Terrible company. The employees in customer service are rude. Had to wait over 30 minutes on the phone anytime I called to get anyone on the phone. Called because my dishwasher wasn't working, no power so I requested an electrician. I received an appointment that was a week out. Shortly after my refrigerator and half the plugs in my kitchen quite working and called and said I would have liked someone to come out sooner. They wouldn't contact another company and told me to wait. I also asked them to fix my claim because they put in there that the dishwasher was leaking, and it wasn't and add the other issues that developed, they refused to do that. The electrician never showed up for my appointment so I called him and he said that he didn't even accept the work order and refused to work with Choice Home Warranty.

I have had other pleasant experiences with Choice. However, this one was a nightmare. The first technician didn’t show up at all so choice sent another out. The next one kept rescheduling appointments but after I waited all day for them to come out. I had to call choice numerous times to finally get a resolution. The resolution was me finding my own company to come out. By now I have been without hot water for 10 days.

When I called I was put on hold and told to go to the web. I am not a great computer person and would rather talked to someone. It took a long time to get someone here. Bill from Lamb's Heating G A C Services was great.

Bathroom exhaust fan to analyze and replace tool. Over 10 days your company could not get emails of the pictures of the fan for your approval. Was a very low cost part. As the customer I could not answers and call over ten times. Because I called so much I was managed and hopefully the company will fix it, Bad customer service.

When I contacted Choice, it was my first time & all I had wanted was a price quote for home warranty on our house, since ours was expiring in a month. The Agent I spoke with seemed very nice at first & gave me what I wanted but then the sales pitches started. I wasn't planning on making the purchase right away & next thing I know, I'm getting roped into buying with you for the 1 year since the price kept getting lower. THAT wasn't the end of it though & this where I started to get pissed off with your Agent.

I kicked things around with Mira and asked her to call me back by 5:30pm. We got together 2 days later and got such a great deal I could not refuse the plan. Hopefully it will turn out to be a great buy.

It took them over a week to get someone to out to help us. They did not get the case assigned to a contractor until almost 3 days after the initial report. They said someone would pick up the ticket with 6 hours and it ultimately took 3 days. Then they scheduled two different contractors for the same time the Wednesday (a week later) and one contractor contacted us on Friday saying that they will get us in on Sunday.

A claim was submitted because the air conditioning unit had stopped producing cold air. The technician responded quickly by phone, but was slow to arrive to my home. He quickly inspected the AC unit and determine with a few minutes that the condenser was the problem and stated to me that it need replacement. When he called the company, he was told to take pictures of the outside unit and the inside unit and spent a long time going back and forth with someone from company on the phone. The inspection last more than 1 1/2 hours. I knew then that it appears that the company was looking for a reason not repair or replace the unit. So I asked the technician was the decision and the problem and he became very elusive and continued to tell me to wait until I get a response from company office. This lack of transparency was unsettling and stressful.

I was very disappointed with how I was treated when I signed up. The guy was not friendly and was not very helpful. On top of that he quoted me that my service fees would be $45 dollars and then when I received my contract it said $60 dollars. I immediately tried to reach out to the guy and left a message and received no callback.

The Vendor - Nonus Heating and Air Conditioning was fabulous. Very fast and professional. The customer service rep was so rude, she was trying to talk over me the whole time. I told her it was 5 days with no air, she said they didn’t offer emergency repairs.

Signed up for Choice Home Warranty over the phone. Never received any paperwork on what is and is not covered. Policy states that plumbing and plumbing systems are covered. I experience a leak from a pipe in the ceiling I was told that because I have steel pipes my claim is denied. My home was built in the 1920s. It has steel and copper piping. First sentence of plumbing under the warranty state "Leaks and breaks of water, drain, gas, waste or vent lines, except if caused by freezing or roots. –" further down they disclaim galvanized pipes. I called to complain and was liken to someone calling their auto insurance company to get their car repaired when it breaks down. I found the comment both condescending and disrespectful. I hope they don't talk to all their customer this way. I believe my complaint to legitimate and worthy of a better response. I will be reviewing whether or not to renew with this company. Very rude.

I purchased a 5-year policy with Sean but he was the first person I spoke with about a policy. I have since found a company that will offer me a lower cost for the same services along with a lower service fee so I will be canceling my policies. This has nothing to do with Shawn. It has to do with the cost of your product.

The fan motor on the heat pump to the master bedroom makes a bad noise and smells. They repaired it and was over the weekend but they got to it monday and had it finished. Great job. I have air now.

I made a claim for my hot water heater - denied. I made a claim for the A/C unit in my rental property - also denied. The reasons for denial are ludicrous and plenty. I will be looking for a company to replace CHW and will not be using them for my other properties. I'll definitely discourage anyone else from contracting with them either. The fees are charged easily enough but the benefits are impossible to get. Can I give less than 1 star?

I was pleasantly surprised how easy it was to communicate with Wayne ** the customer service rep that answered my call. I have been a long time automatic paying customer of a competitor company covering 5 different homes since 1986. I decided to review my options for home warranty service and Wayne really helped me. He was very knowledgeable on your product and I have signed up for the 5 year program. I hope to be a long time customer with Choice. Thank you Wayne.

The salesman sold us our policy and told us that it included everything with our pool. We had to replace the salt water chlorinator and they did not cover it. Later we had an issue with our air conditioner. They sent someone who said there was an issue with the compressor but the company would not cover it and I would need to replace the AC. I read the policy which said the compressor was covered and called. They said it was covered, but would need to be approved and the serviceman would have to come back. I called back to see if it was approved and they said yes it was, but no one ever came back or responded. I had another company come out and figured out that all I needed was a new thermostat. I do not recommend Choice Home Warranty at all.

It took a little longer because of the weather. The technician from Haugstad was very knowledgeable. I was very satisfied. If I ever have a problem with AC, heating or refrigerator I would prefer Haugstad. I Know it is hard to get the same company but we should have the opportunity to request someone. Thank you.

You do not want to publish this. I am not disappointed with Choice Home Warranty, I am very disappointed with the service provider you sent out. After visiting with my HVAC and notifying me that my condenser died in temperatures of 110 degrees and that he was going to get me the best price for a part and installation that is covered under your policy - I called your company and was reassured that this was covered - the service provider's offices advised me contrary to this.

Plumbing stoppage - CHW the associate who took my claim great??? The technician that came to my house was very friendly and knowledgeable. He fix my problem in record time. Overall I am well pleased with the service received. Thank you again for help.

You covered the claim well even though it was a case where I had to use my own plumber. My initial experiences with Choice were not that great but lately you have been excellent. Part of this, is that I had to learn how to use the process.

Being a single women that can't fix too much I need to have confidence that there is someone I can call if something breaks. Reality in use will prove whether this was a good decision but so far on paper I could find nothing wrong with the plan.

I recommend that you choose another company because Choice Home Warranty does not pay its claims. I got this policy on a rental and waited past the 30 day period before using them. My tenants complained that the AC unit was running loud. So the technician that the company had selected came out and said the compressor was going bad.

I am totally dissatisfied with Choice because no matter what problem I have in my home, Choice pays for nothing. I have to pay for all repairs plus the deductible. I have called multiple times for the same issues on the same problems. I’m wondering why do use this warranty company at all.

I signed up in May, 2018 and they customized my package since I didn't need everything they included plus I had some extras. That part was good and I only had to pay $45 for a service call. About a month and a half later my refrigerator started to act up so I called and they said they would assign someone to check it out. I waited a few days and then got a someone assigned. They emailed me a date, (you don't get to choose) and as soon as I saw it I immediately called the company to tell them I needed to reschedule. I had to leave a voice message. The day of my originally scheduled appt they called at 10:47 am to see if anyone would be home within the next and to call to let them know. I came back early from my vacation, I just had a feeling and had just missed the call by about 5 minutes, so I immediately called the phone number and told them I would be here. My window was 11 am to 4 pm. They never returned my call and never showed up.

The representative, I spoke with was, Saul **. He was very thorough, and polite. Covered and explained the plan where it was easy to understand. Very satisfied with the salesman. Also plan seems to better than the last company, that I had. Guess the next year will tell, or when I need to use it. That will be when I know for sure how good plan is.

I called to compare and these people are very ignorant and want to force you to purchase their product and when I said I want to confirm they become nasty. REPORTING THEM RIGHT NOW TO THE LOCAL NEWS STATION.

My orig service I called 6-14, got scheduled for 6-26. On 6-26 the tech canceled. Told me to reschedule my call with Choice. I was responded to with a 2 day wait. On day tech arrived I told him what I found wrong, ref. Leaked all refrigerant had leaked at the outdoor section. I was told leak test not included. Choice will call. While here tech took pic of indoor coil and reported to Choice with pics. Tech was here less than 15 mins. I never received a call from Choice until I made hot response e-mails, I found the leak and told Choice. I was told a tech will be here in 2 days. When he looked, he said, "Yes it's a leak," and left. Said Choice will call me, again thru e-mail back and forth.

I had a problem with my refrigerator as it was not cooling. I called the warranty company and they got a contractor who contacted me very quickly. I am very happy with the warranty company's quick response. I would recommend them to family and friends for sure.

A/C BROKE DOWN ON A FRIDAY NIGHT 108 DEGREES. The Choice rep named Wyatt approved an emergency appointment with my local tech as long as he called upon his arrival Saturday morning for an authorization number, for Choice Home's tech would not be out for 4 days. (Ridiculous!) My tech arrived at 7:00 a.M. Cst Saturday morning as promised. I called Choice Home who kept me on hold so long, my tech finished the repairs, couldn't sit and wait any longer for Choice to pickup the phone so he left after I paid him $240.00.

I was promised that CHW would be prompt with claims. However, it has been 4 days and I still have not yet been scheduled for an AC problem. It's been well over 90+ degrees. I would not recommend this company to anyone. Every time I call to speak to someone I get hung up on.

This was our first claim and so far it had just been an okay experience. I put the claim in on a Thursday and it was the following Saturday before we got the garage fixed only after having to handle it myself and do a reimbursement claim. With American Home Shield at my old house things were done in a couple days and I never had to go through a reimbursement claim. I am still waiting to see how fast the reimbursement goes through. Also I find it ridiculous that you all weren't able to get someone to do the claim through you all so you make me handle it myself but yet I still had to have the technician call you all to tell you what was needed to be fixed and how. Especially since I was on hold for over 30 minutes to get ahold of a claims specialist which made the garage technician have to leave for another job and come back later.

Very Professional and I did not worry about anything, At the finish of the work, he cleaned the area and asked for $45.00 and that's what I called professionalism. The company was Serenity Plumbing Inc. The person was well behaved and trustworthy.

Made the call to Choice, they immediately contacted a repair company. Called left me a message as to when the appointment was. I spoke to the person regarding appointment time. He was very polite and came at set time. Unable to repair right then, had to get part, then even came back on Sunday to finish repair. Very pleased.

The Vendor who came to the house was knowledgeable, educational and very professional. Will ** of A Devoted Care services was phenomenal. And he was sent by Choice Home Warranty. Anytime I have had to call, CHW was quick with a response and setting up an appointment with a technician. I have literally saved thousands with them and recommend them to friends/family. Thank you Choice Home Warranty for making my life easier and less stressful.

HVAC unit quit and we needed A/C badly. Service Technician was on time and he was Courteous, Knowledgeable and Professional and fixed the unit promptly. We could not be happier. Being a retired Professional Home Inspector I basically knew what he was doing and I just watched to check his thoroughness.

Great customer service. Our upstairs ac stopped working during a holiday week that was also one of the hottest weeks this summer. Our home was 88 degrees upstairs. The repair guy came out in just a few days and repaired it the same day.

Could not get local company out to fix machine until July 10, 2019. Air conditioner is in Phoenix Arizona 114f. day. It went out July 7, 2018. Called the recommended local company. Could not get here sooner. Suffered 90f. in house. Cannot sleep. I had to cancel appointment. Called repair. Could not wait. Local company came out July 7, 2018. Cannot get repaid by Choice Home Warranty because they would have to give okay Sunday July 8, 2018. All in family suffering. So paid myself for repair. Contract did not help me.

Both these items, my refrigerator and dishwasher were claimed in early May. Hamilton Home Appliances was assigned to both and deemed the dishwasher unfixable and needed to get a part for the refrigerator. When I contacted Hamilton's technician he said he could no longer work for Choice. I then had to get back with Choice and finally technicians were assigned from Sears Home Services, but 2 separate Claims because Sears did not have a technician that could do both. The first Claim be Sears on the dishwasher was also unfixable and I am still waiting for my $250 settlement which I believe to be low but better than the oven claim I had to make last year.

I have very bad experience with this company and their coverage. If you think that you are buying a home warranty so in case if any appliance fails it will be repaired then just it is a wishful thinking. I had recently two claims one for a sump pump and home AC unit cooling failure. Both claims were rejected because the sump pump that was covered was actually a sewage pump (they never clarify this whether you have a sump pump or a sewage pump in your home) second that in AC unit capacitor was blocked by particles thus it is not a normal wear and tear so they refused to replace the capacitor (cost $12.00) and filling the Freon that was blocked by getting air intake.

Technician arrived promptly. As of today I have not receive any information about fixing my dryer. I was supposed to be contacted about approval of repair. I'm starting to believe this company is a sham. This is the second time I was unable to get something fix. Will choosing another company if dryer is not repaired.

I purchased this warranty two months ago for the home that we were moving into. I had a problem with my air conditioner. It was cooling, but the compressor would never shut off. I ended up with a $200 electric bill for less than 700 square feet! I called the warranty company. They arranged an appointment with a company. The day the company was supposed to be out here, I get a call from the company saying that their technician had a family emergency and they needed to reschedule for the next day. I agreed. The next day they call me and say that their technician had been injured on the job. What, they only have one technician? This was July 2nd. So now they weren't going to be able to get out until July 5th. I said, "Forget it." and called the warranty company back. They assigned another company. They were supposed to be out here yesterday between 9 a.m. and noon.

Air conditioner not cooling and it not cutting off. The service was very quick. Due to the fourth of July they were not suppose to come until on Friday, but the man called on Thursday and said he was on the way. What a blessing and he was very nice and had my unit running in about two hours. He had to replace a part and it did not take long. I would recommend this company to anyone who wanted to get a home warrenty.

I must say that your phone representative was polite and found a repair person for our air conditioner. It failed to work on July 4th and in Pittsburgh the weather was brutal. I was hoping someone could come on Thursday, the 5th, but I do understand that this is a really high season for air conditioners to malfunction. The worker came on time, and had it repaired within an hour. Thank you for your help.

The unit needed replacing. Even per your recommendation. Yet you consider it an upgrade and only pay about 30% of the bill for the compressor only. I had the lowest quote, even lower than your technician to fix the issue. I know per your guidelines this is called an upgrade, in the real world it's called fixing the problem because installing a new compressor would not have worked and neither your company or the technician recommend this. Also the last day of trying to get this resolved, I was disconnected 4 times with your regular toll free number prompt for claims with no call back after being connected. I was provided a nonworking number to contact my case manager by 2 of your representatives. To be eventually told it was the right number and ext. But you were having phone issues.

investigating what I believe is a rogue technician.

Stove Repair - The service person was very personable and seemed to be aware of the problem and how to repair it. Until the part arrives and is installed, I can't give an accurate rating on value and coverage. He was an hour late and I had to call him to find out when he would actually arrive. I understand running behind, but it would have been nice to get a heads up. I ended up wasting my entire afternoon because of it.

I purchased a Home Warranty Insurance from Choice Home company. When I was searching the company quote online, the customer service representative took only 20 seconds to call me and gain my business, but when requesting their service (to report Claim) I get 2 minutes voicemail, and the machine hangup. However, I made the claim online. I have not heard from anyone yet. It has been 1 day. I feel like the is this company is a scam. I hope this review will be a learning experience for other consumers.

This warranty did not meet my needs. They say they will cover the major appliances including air, heat, water heater, etc. But when an individual needs a failure fixed or repaired this company relies on deceptive wording to deny the repair. It is an affordable contract, $450/year. But don't waste your money. They are crooks! They find a way to deny payment for any repair. Please don't buy into their deception. Find another warranty!

My claim was denied because of lack of experience of the serviceman. So I contacted y'all. Spoke with Miss Nicole ** about the problem. She said she would contact the serviceman and call me back. Didn't hear from her after the second day so I call about 4 or 5 time. Left massage. Still did not hear from her so I just call as I want to buy a new policy. Once I got someone I told them to cancel my policy. I was connect to Miss **. She was very helpful and concern. She is the only reason I keep my policy. She at least look into the problem and send a new one. I was trying to tell y'all why my claim should not have been denied.

I was very happy with the results of my complaint. The company replied very quickly. I hope the future will bring the same results. When I first contacted the company the agent was not very helpful he spoke in.

Totally frustrated with claim service! Submitted claim and was assigned inspector, inspector showed up on time but... He did not have any testing equipment or knowledge regarding my issue. He responded to Choice Home Warranty that the problem was handled. He did not submit any information that needed to be submitted. Choice closed my claim. After repeated calls and long phone holds, Choice twice told me they were waiting for the inspector to reply. Finally got through to Choice that I still had the problem, another inspector was assigned. I waited 4 hours (11:00 AM to 3:00 PM) and inspector was an no show. At this point I feel I am not getting any of the service that I was assured I would receive when I signed up for a 3 year contract. I feel that Choice is a total RIP OFF!!!

Basement pipes broken. Every time I place a services request either denied or no one to do the service. I wasted more than $200 on advance 6 years services to get nothing. I tell all my friends on this bad experience.

We had a large leak in our plumbing. Damaged drywall, flooring, and ceiling in all 3 floors of our home. We had to turn off the water to our home. They could not get a technician out to us for 6 days! SIX DAYS without water with 4 kids living in our home. UNACCEPTABLE! They told us we could get our own technician out and they would reimburse us. When we did that they only offered to reimburse us half of what we were going to pay. They are horrible at returning calls. They don't want to cover anything. They never let you speak to manager. NEVER have I had a good experience with them! DO NOT USE THEM!

Choice Home Warranty sent a service technician out to see why my air conditioning unit was not cooling. The service technician diagnosed the problem provide me a receipt of service came back the next day to install the parts. After installing the new parts some kind of way he shorted the air compressor and tripped the electrical outlet, the air compressor was never an issue but after installing the parts and tripping the electrical outlet the air compressor stopped working and the fan stopped turning which both were working prior. He advised he would contact Choice and advise them of my new issue he left my resident and said he would get back with me.

I contact Choice now 2 weeks aha and made a claim for the repair of my garbage disposal and yet to have it resolved. Very disappointed in your services and will be cancelling my warranty as soon as I can get this resolved.

I need the statement - receipt for the last policy which I just purchased last week, before the July 4th holiday. Service has been satisfactory with all the other existing policies which I already have for my rental properties.

Rachel was very good explaining things. The only thing I would change is Don't wait until the end to discuss 5 years. In the beginning that should have been mentioned. I did do the 5 year plan anyway. Rachel was very professional and answered all our questions.

Was advised that Choice Home Warranty could not find a vendor to fix my A/C. Was directed by e-mail to find my own and I would be reimbursed! Contractor has to call for “authorization“! Well 23 minutes on hold and contractor finished work in 10 minutes! (Capacitor was replaced) He couldn’t wait and now claim was denied! They failed me by not providing a contractor and then they failed me by denying a simple $65 part claim! Plus service fee! Awful customer service too! Told me they would review and e-mail back in 4 hrs... still have not heard back!!!

Great service, I called in the claim (Disposal in kitchen leaking) the night when it occurred and the next day I had a tech at my home replacing the disposal! Very happy with the service and professionalism. I'm so happy I have Choice Home Warranty.

Technician Chris was very friendly and efficient. He stated that a part must be ordered for the stove and he would return to replace the part. I would recommend Choice Home Warranty to anyone in need to repairs to home equipment.

I had the worst experience with my first claim with your company. The customer service was horrible and insensitive. I was on hold for an hour the 1st time I called. 1 1/2 hr the second time, another 1 and 45 mins another time. When I call they don't even listen to what I have to say before transferring me to claims. You sent me a fly by night contractor who did not diagnose my problem completely which caused you to deny my claim. I had to pay $65 to have a reputable contractor come out and diagnose the right problem and you approved it then. But then I had to wait a whole 30 days to get re-imbursed $250 of the $350 he charged me from my warranty that I pay for monthly. This was my first time and last time with this company because this was a poor representation of your company that I DO NOT wish to deal with in the future.

The technician was fine but the communication between me and Choice Warranty was terrible on your part. The phone number you gave me for the AC company did not work and your people were not able to communicate with them when I asked for appointment verification. I was on hold for over 30 minutes while waiting on someone to answer the phone and had to call in twice to get no results.

I wasn't sure when the repairman was going to show up. He called and we set up a time 9am, but I rec'd an email that said something totally diff. 11-3. We ended up calling him when he wasn't there at 9am. He showed up at 10am in his car and no logo vehicle and no logo shirt. He asked for a shop vac which I didn't have but found a vac out in the garage. He said it was a shop vac and used it to suck out the water in the dishwasher but it wasn't a wet/dry vac and nasty water sprayed everywhere on the floor. I had to find and grab towels and help him with the mess. He figured out the pump was bad in the dishwasher. So as far as a repair person is concern, he's doable, but he's a little disorganized and he should carry his own tools (wet vac).

I reported a problem with the washer not completing cycles. Within a couple of days two technicians responded and first diagnosed that the timer may be bad, but before ordering the part tried a couple of quick alternate remedies. What they found was the cold water intake screen was partially blocked; cleaned it and ask that I try to use the machine. Machine now functions properly and I now know what to check as a routine owner maintenance item. Thanks!

From the placing of the claim to the work completed by the contractor, the timing was awesome. The contractor was very knowledgeable and cared about the service provided. Glad to be back in an air conditioned room. My warranty with this company is by far the best that I have received. The value is great for the services that I have gained.

The claim was handled promptly and expertly. My claim was concluded in a very appropriate manner. I did not have to wait for my answer and it was dealt with very efficiently overall. I would certainly recommend and have discussed with a friend.

It was a fast response. 5 star is good and professional, I like that Choice has an online system that allows for immediate reporting of issues. The overall service from start to finish was pretty user friendly, Not much more to say.

I was very satisfied with the service that was rendered for the issue that I had at my home considering I had to wait longer for someone to come and render service due to my first appointment was on Friday and someone came within the time slot on Monday. Thank you for allowing me to use your service for my home????

I purchased a two-year home warranty for my residence and pay for the warranty in full. My central air conditioning unit stopped Cooling the end of June. I filed a claim to have it repaired and it took them a week to get a repairman out to see my air conditioner. I live in Las Vegas and the average temperature was 104 during that week. Within 2 hours after the time that repairman was there Choice had emailed me denying my claim. My central heating and air conditioning unit is 8 years old. Has been maintained annually with a professional Heating and Air company. The machine has not been touched in any way other than the filters changed and per season service. Heat in the fall and air in the spring.

I find your service to be terrible. My claim was denied with no explanation. My toilet was overflowing water on the floor. When the man came he couldn’t repair it because you are denied it. What am I paying for this seems like a big scam. I have several friends that have the service. I think we will all be canceling. I think I’m going to post on social media how horrible Choice Warranty service Is. If I can rate you as a -25 I would.

The burner broke on our stove. The technician they sent didn't know what he was doing. It took a month to get it repaired. Called to cancel our policy three times the end of May. They still took out money in July. When I called, they said there was no record of my having spoken to anyone. How can all three people be that incompetent to not record it. They would not give us a refund even though it was their fault. They are one of the worst companies I have ever dealt with.

After spending the previous night going downstairs to use the bathroom, I called Choice Home Warranty to have someone look at my upstairs toilet. I had problems before, but this time I believe it's fixed. Choice Home warranty took my claim and sent Best 1 Plumbing, LLC the same day. The plumber arrived within 3 hours of me calling. He came in, assessed the problem, called Choice Home who approved it immediately. The plumber was finished in 10 minutes. Amazing! Thank you, Choice Home Warranty.

The tech called before he came, arrived on time and diagnosed the issue with my dishwasher. He still has to come back to finish the repair job, but I am comforted in the fact that he explained everything to me before he left.

Every time we have called Choice Home we get a response quickly. The professionals sent to complete the work are just that professional. We have been customers for several years and are happy to have this service. The response time is quick. Repairs are completed promptly.

Fast service and toilet was fixed, technician wore booties so he wouldn’t mess my white carpet, I was unable to find the part myself and I couldn’t believe he had it on his truck, and the cost was only $35.

This company is a scam. They do not provide any service. They hide behind a "contract" with every possible loophole that would benefit them as to why they do not have to warranty your claim. Our rep was Tommy **. He did not return emails, messages, or phone calls. He was rude, unprofessional. We used a different phone number to call and finally got a hold of him. He should not be employed in any form of customer service.

I love Choice Home Warranty. They are wonderful, my appointments were made so fast. The service guy called ahead to let me know he was on his way. I was very satisfied with the repairs. I’m currently telling all my friends with homes to invest in Home warranties. They give you a peace of mind.

On their website, they say if they cannot repair it they replace it, which is not true. It's a false advertising. This is second time with they did to me. First it was my washer leaked and they came to repair it and they said it's not repairable so the replacement value is 350.00 and I thought it may be true, second time my stove got messed up. I call for service. The technician came, charge me $60.00. and said it's beyond repairable because parts are not available and they offer me $350.00. I search the parts and all the parts are available with Genair but it cost more than $350.00. In my case they actually paying me $290.00 and I am with them for last three years. In three years I had only 2 claims and they don't want pay for that. My suggestion to anyone who is buying this warranty please do not fall into their false advertisement. If you notice on their website you cannot post anything but they have excellent reviews, I can bet all those are fake reviews. I can't not emphasize any more to convince to not to buy this warranty. It's a fraud company.

Saul ** phoned me earlier this morning. I was in a meeting and asked him to call back at 4:00 pm. He did exactly that. Saul was professional, concise, and cheerful. He answered all of my many, many questions thoroughly and clearly. He offered “additional” options, of which I purchased ALL! That man can sell! He was a pleasure to work with.

Do NOT waste your money. I've been with them for a year now and the compressor blew on our a/c unit in the middle of summer in Texas. They're saying it wasn't normal wear and tear so they are refusing to cover it. Every A/C technician that has come through our house in the last couple days has said they are really bad about not covering customers' claims. They sent me out a cheap a/c repairman who was shady and trying to sell me stuff without going through the home warranty. Save your money for a better home warranty where they won't rip you off.

The young man that help me was very knowledge of your service Abe **. Your service sounds just as good as the one I had just cheaper that's good And the call service was cheaper too. I'm looking forward to be a customer of your company.

The representative was polite and courteous. He took the time required to explain the program. When the price was not convenient for me he sought a solution to fit my budget. Overall I was pleased with the way the call was handled.

Technician was professional and explain why I had the problem. Also explain what to expect in the future. The only downside was I placed the service call I had to wait seven days before the company could service my problem.

Isaac ** always provides pleasant and timely response. I spoke with him several times and he express knowledge in what he is doing and performs the updates quickly. He returned my message within 10 min.

My first time using Choice Home Warranty service. So far I am pleased with their service. It was easy scheduling the service call. They had a service technician at my house the next working day. They fixed the problem with my garbage disposal. Thank you!

It was easy to schedule. The tech who came out was very knowledgeable and professional. The only improvement would be the timing of when someone could come out. I put the order in Sunday morning (in a heat wave) and had to wait until Monday around 11 am for someone to come out.

Both encounters were top notch. The persons who arrived were professional, polite, and fixed my problem. However, there is something else that bothers me. Other than the fact that the service provided was excellent, I don't like the $45 your company charges us for each service call visit. This is in addition to paying over a thousand dollars a few months back for a three year service contract (which means I paid for two years in advance!). I ended up spending an additional $90 last month. So, I think the service charge could be more reasonable. Perhaps a maximum of $45 in any month might be more fair. Or a lower house call charge might be apropos. Thank you for the opportunity to tell you this.

AC broke on weekend. Was given Monday between 11-3 for a technician. Did not show up until 6. But all worked out well because technician had replacement part on truck. No AC for somebody on oxygen who depends on a controlled temperature is not fun.

Air unit was not putting out cold air. Filed a claim on a Sunday and problem was fixed within 24 hrs. Now that is what I call customer service. The tech who came out from Emergency response HVAC-R services was great. He had the unit running 5 minutes after he arrived. And he arrived on time.

So far I have been very satisfied with Choice Home Warranty. I had a problem with my dishwasher and a/c and it was fixed as soon as the parts came in. I am a new member and have been satisfied and looking forward to continuing with choice home warranty.

It has been almost 4 weeks and our oven still isn't working. The repair facility, (the second one, since the first one never showed up) is waiting on a part from CHW. Our initial call to CHW was 6/8/2018. This is a long time to be without an oven for a simple part.

My AC has been out since Saturday. I waited on hold 90 minutes and asked for a new vendor who could come out before Monday. I lost my place in line and the one I got gave me a later window to come out than the original. They were not able to finish the repair because they had to get parts so assuming they come out today will be 5 days. I had a much easier process and experience with American Home Warranty.

AC break down within hours repair work done. Chaotic rework approval process put customer in limbo. No updates provided after repeated request. It has been overnight without AC in the heat of Texas summertime. The technician still waiting for rework approval.

The person I spoke with at the call center was unconcerned about our issue, to the point of rude. She told me our issue wasn’t an emergency - no toilets in the house for 5 people, including 2 special needs children, and if I didn’t like it I could file a complaint and hung up.

I put in my claim on Sunday morning thinking I might hear back from Choice Home Warranty in a few days. They set-up the service the next day and the technician contacted me to tell me a rough time window. He was friendly and throughout the service call explained to me what he was doing and made some recommendations to me on how to keep the unit clean moving forward.

TRUE TESTIMONY - PURCHASE CHOICE HOME WARRANTY AT YOUR OWN RISK!!! I purchased a Choice Home Warranty Plan about 2 yrs ago that covered NOTHING THEY AGREED TO COVER. I called them concerning a refrigerator I recently purchased. The repairman responded promptly and collected the fee and stated the problem (freezer iced over) was not covered because I did not have a previous service record. I called CHW about A/C not cooling. Repairman responded and collected the fee and then said the issue wasn't covered due to no service history.

The Customer service representative was cordial, knowledgeable, and friendly. He answered every question and explained it every aspect of the policy in detail. He made the buying process experience pleasant and easy. I received a confirmation email as we were still on the telephone. I am definitely recommending CHOICE Home Warranty to family and friends.

The previous owner claimed the Choice Home Warranty was the best thing ever. I've been in the home for a year now and have found the warranty to be absolutely worthless. Buyers... PLEASE read the list of limitations and exclusions VERY CAREFULLY. Essentially, the warranty covers just about nothing. Here's an example of how almost all the parts of a supposedly "covered" appliance are listed in the exclusions: BUILT-IN MICROWAVE INCLUDED: All components and parts, except: EXCLUDED: Doors – Hinges – Handles – Doors – Door glass – Lights – Interior linings – Trays – Clocks – Shelves – Portable or countertop units – Arcing – Meat probe assemblies – Rotisseries.

My central air conditioning unit went out June 15. I submitted my claim to Choice Home Warranty on June 18th. They supposedly scheduled an appointment with a technician on June 22nd, 2018 with a window of 11:00 AM to 3:00 PM. I took a half day off of work for my appointment, my window closed and I called the technician to see what happened. The technician returned my call, he stated that Choice had never scheduled any appointments with him and that he received several calls that day regarding appointments from Choice customers. He said he wouldn't be working with Choice in the future due to this.

It was easy to purchase the policies for my two apartments. After I closed the deals I realize that it would me more convenient for me purchase annual policies instead of 6 years ones. I did the change from 6 years to one year over the phone. It was lengthy time to get a representative to assist me, but once I was connected to one the process was sound.

They did a great job, they did an assessment, work was very professional, Choice customer service was great to deal with. They found the leak and did the work right away, small deductible, professional service. It was my first time using choice, I’m glad I chose them.

No one answers the phone. On hold hour and a half before hanging up. Called new customer. Answered first ring but they couldn’t help me. Sent me to claims. Stayed on hold 30 more min. Hung up. The tech that was sent was 2 hours late. Couldn’t fix it (refrigerator).

The repairmen were knowledgeable, courteous and efficient. My wife and I were please and impressed with the repair results. I hope that you continue to hire only the best people of the professions and provide the service that we come to expect. Thank you.

The bottom line is that once we worked through what it was I needed to do to get scheduled, the chap who came to my house Andrew from AWS was extremely polite, honest and competent. He represented your company quite well.

I had six visits to fix a toilet. It never got fixed. API Plumbing came out twice. The first time he raised his voice and was mean. The second time he told me that I was making him lose money and that he could get killed coming to my house. Then I discovered that he filled my bathtub with black scum. I cleaned it up and noticed my bathtub was chipped. Then I noticed a big hole in my sink. So I called Action Plumbing and I was called every name in the book from an ** to a ** idiot a ** and they hang up on me. Choice has not been any help. Stay away. They are terrible. One vendor told me they suck.

My 1st experience has been a mix of both good and odd. The initial call was excellent. They said I would hear from the vendor within 24 hours. But instead of a phone call to arrange a time to come, I received an email that night for the one time frame I could not be here. I followed up with emails and 3 phone calls and finally spoke to the tech and we were able to meet that morning. He came, took pics and then said he had to get authorization to order the part (washing machine pump??) and would do that immediately. I paid him for the service call and he promised that he would be back either the part ASAP.

I called about my air conditioning not working. In 107 degree heat outside I was told it would take 4 days to get a local contractor. I am a 70 year old Parkinson's patient. Not acceptable. Called the contractor and set up an appointment for the next day. Why couldn't CHW have accomplished this???

Daniel was really nice, polite and informational. I chose the one year plan because I am on disability now and cannot afford anything else. He provided a five year plan and a one year plan. I needed my service to begin in August and this is how he dated the policy. Thanks.

I signed up with a man named Greg who gave me a song and a dance what I was getting with signing up with Choice. He collected my $45 and told me that he would send me all the information pertaining to what the company was offering etc. I never received it and when I called him back I could not talk to him. I called 5 more times and nobody listened and sent me to a dead end.

Salesperson fast talking, didn't lie but didn't tell whole story. Signed me up for 3 years -30 day wait period for service to be billed at beginning of service - billed 3 days later. Called company tried to explain what happened - very curt much exp. with my complaint -- did cancel and quickly hung up on me. Terrible customer relationship. Consumer beware of this slick company -- may be the least expensive for good reason. Read some of the reviews on Choice many read like a war zone. I wouldn't do business with these folks if the service was free.

You refused to honor your contract when my A/C compressor failed when NO valid reason was determined. I will NEVER recommend Choice to anyone even my worst enemy. I would love to take you to court. I anticipate contacting a lawyer to pursue this matter and contact the New Jersey Attorney General over this matter.

Claim placed 06/14/2018 took 15 days to fix the subject claim which was affecting the use of kitchen sink, Choice should have dealt with this case promptly and in a shorter time, I believe the contractor handled the case at start wasn't professional enough led to this situation.

Put claim in online. Received claim number and repairman information same day. Following day unit was fixed with excellent customer service. I’m very pleased with the prompt response. Some say these companies are not reliable. Totally not true! I’ve been using them for 5 years, and very happy with their services.

Atlanta, Ga - First with this company my refrigerator went out. Took them weeks to get back to me. They said it cost too much to repair, so they are gonna send me a check of 380$ to buy a new. Who buys a refrigerator for 380 bucks? Second my AC went. They sent 3 technicians in which I had to pay 65 dollars for them. It took them over a month in this hot summer with my pregnant wife to deny my claim. They said I didn't change my coils and whatever. Some of those things I don't even know what they are, you will have to be a technician to know.

The claims process was simple, but the company assigned to fix the issue was very unprofessional, they did not show up 4 times. Even the CHW was not helpful in resolving the issue. I am going to cancel my service.

My AC unit die. Choice sent a contractor to do an assessment. They determine that the unit would need to be replaced. It was determined that the compressor was die due to wear and tear. After I gave proof of maintenance. I was given the $1,500 buyout.

On Friday, June 22 I called to report our garage door opener wasn’t working. We couldn’t get anyone to come till Tuesday June 26 and he was an hour late. He wasn’t able to repair and said he would contact you. Two days later I contacted you and he still had not contacted you. A rep from CHW contacted him and authorized a new unit. They are not coming until July 2. I would not use Ace Garage Doors again and am unhappy that you sent them. Our warranty is up for renewal in January and I don’t think I’ll renew.

This is my first claim. I had a clogged drain that should have taken maybe 20 minutes to unclog because it happened twice before since I lived in this house (9 years). The plumber was at my house for five hours. It took him minutes to diagnosis the issue but it took almost two hours to get approval before he could do the work. Then the plumber was there for another three hours. Honestly, I would have preferred to call the plumber I have been using, paying the higher price for him to be in and out. My husband left work early and wasted a half of a day.

I had to wait a few days for you to get a service man here. I do understand that our temperatures just rose quickly and A/C were just turned on. When the service man came, he found what was wrong and he did not have the part and had to order it. He did have it the next day and then came back and installed the part. It is up and running now with the hot weather. I was very satisfied with him.

My air conditioner went out and the very next day a CHW technician came out and determined my fan motor was bad. It is ordered awaiting repairs. I would highly recommend CHW as you never know when things will break and CHW has your back. Great value and fast service.

Matthew was awesome and he made it an easy decision to choose Choice! I was only on the phone for a short while and he answered all of my questions. It was easy to make the switch from American Home Shield to Choice.

I cancelled my contract the same day I started it and I called to cancel and Tony hung up on me. I will expect my money back in my account no later than Monday morning. I have researched your company on New Jersey class action lawsuits and have decided to cancel now.

Just wish I changed to you guys long ago. The company I had didn't care about us. And I have two houses. That they have been warranty for over 19 years. I didn't know that you guys were better. Till I got an email from your company. Thank you very much.

I just signed up today for your policy and then I went online and found nothing but bad reviews. Stating its' hard to get thru to you, hangups on the phone, makes excuses for not paying on an item etc etc. Stay away from you states others online. Now I feel that I did get SCAMMED.

I bought this warranty to lessen my stress about appliances and HVAC unit, but since I got them it's been nothing but stress with them besides the long wait time when you call them. But when you finally get someone they have no idea what was communicate to previous agent, but the last straw for me was I put a claim on 5/4/2018 it took them almost two month to come up with a decision on my claim which was denied after I paid all that money every time they sent a contractor and told me I have to make repairs before they can cover me which I did and still denied my claim saying my condenser have rust.

I was using the reimbursement process and was on hold for 25 minutes. This whole time the service man had to wait here just to get someone to talk to and then after we finally got through the questions took another 10 minutes at least to get approval to replace the part. All total that phone call was 36 minutes long. Most service people do not want to wait that long at all.

I really appreciate the help I received from a Young Man By the of Kyle. He was very helpful to me and my needs. I heard about your company from one of the Men I work with. He told me that I would be very satisfied with your company, so I am willing to give the company a chance.

Everybody involved in the process from the Choice representative on the phone to the gentleman that showed up at my house from the appliance squad were absolutely wonderful. The insurance I have is for my property in Florida. I’m going to try to upgrade it to take care of my property in New York. Thank you very much.

A very pleasant young man arrived yesterday at my home right on time and did a very competent repair job. He was able to diagnose the problem causing the leak promptly and set about repairing it. If I had another plumbing problem I would certainly want to have him do the job. Thank you.

Call for service last Thursday. Although had fast respond, my repairs have not been made. This is my second time for service. The first was done in timely manner. Talk with two representative. They were very kind. One tech came and promise to return. Have not heard from the tech. It has been 8 days and the repairs are not done.

Brian was always very responsible for his job and arrived on time. He would call or text to us if late. He found the problem right away. Very easy to work with. Strongly recommend to use him as the specialist.

First, I was pleased with the price and what this policy covered. Second, I was displeased with the badgering I went through with the sales agent that called me. I failed to get his name because he hung up on me when I kept turning down his policy enhancement offers. I tried to tell this person that I only wanted a 1-year policy but he kept on and on with these discounts offered for the 5 and 3 year policies. Fortunately, for CHW, I had already signed up for the policy before the harassment or I may have hung up on this person!