Choice Home Warranty Reviews

Need to use better vendors. Looked up the vendor that was sent to repair my AC on the Better Business Bureau and they were rated a D+. Everyone I have spoken to from Choice gives me a different story. Very hot and frustrated! Going on 7 days and AC not been fixed. The vendor has been to my house twice!

My A/C condenser fanned stopped. I called on a Saturday morning and was told it could take 24 hours for a response. I was told I could possibly receive reimbursement if I called my own rep. I called to set it up. Meanwhile, your contractor called and said he could be right out. He was wonderful. This review is not negative against your contractor at all. Being told that I would have to wait all weekend for a response in Florida at 95 degrees is totally unacceptable. I want an immediate response. Thanks to Island Breeze. No thanks to you.

It seems the tank is not covered. Only the mechanical parts. Well there is any just the pilot light starter. The tech did come out. Took my money. Never heard from him. Called him. He said call Choice because they won't tell him anything. So I did and that's when I found out it wasn't covered. Never got my money back which sucks.

I was contacted by the Consumer Advocate Dept. The issue was solved by them.

The tech didn’t return any of my phone calls the day we had the appointment on. I am sure the Choice Representative ps noted the calls they made and couldn’t get him to answer. When they did get him he told them he was going to call as soon as he got off the phone with them. He didn’t call. I lost an entire days pay. He told someone on your end it was raining and that was not true. I cannot spend the time it would take to detail this entire nightmare. He told me he had to come back today and no call no show. AC is still broken. It’s Satu and I’m out of luck until Monday. This company was a joke. A bad joke.

I was very disappointed that it would take 5 (five) days for a technician to come out. This was my first contact with Choice since enrolling. I hope it will not take 5 days for my next service call. When the techician did arrive he was professional and polite.

I am not happy with your company. We needed to have our electrical box replaced which was listed on what was covered. Because there was a small amt of dust/dirt in the bottom of the box you refused. I sent a letter which we have never heard from. Your co is the first time our electrician had heard that homeowners were supposed to clean the electrical box.

This is the third time dryer had to be repaired, so now they are replacing it with one like it. Waiting to see how it works out. Hopefully, this will fix the problem. They have been pretty good on getting problems fixed.

The technician called and let us know with enough time his ETA. After a chat with him, my tenant agreed a convenient time for her and he arrived when agreed. He explained my tenant what was the problem, fixed it and gave her some instructions to follow after his departure. He said if the problem persists, we needed to call back and let Choice know. Excellent service!

Do not use this company! If they had 0 stars, I would give it. They are 100% scam artists. Filed a claim about our dishwasher not working as it runs but doesn’t clean anything inside. They won’t replace it or fix it.

Their customer services hung up the phone frequently. Technicians don't bother to call and confirm the appointment. Had horrible experience twice. This company is a scam. Will refuse almost all claims stating "pre-existing" condition. Looks at their reviews online on facebook. They have a very negative rating with BBB due to the above reasons. Class action suit will follow soon if this rip off continues.

AC was not cooling. I was very impressed the way CHW handled my claim. They took care of it on time and in best way. Company they sent was good and knowledgeable. They came on time and corrected the problem quickly and he called me and explained the work.

This is now the 3rd time I have contacted CHW for an AC issue. Poor customer service to start with. I live in TX and having no ac in the summer is unacceptable. So when it takes them two days to get someone out to look at the AC, that’s ridiculous. Not to mention all the contractors they use do not have stocked trucks with parts. Someone shows us in their personal car with a tool bag and that’s it. How is that supposed to fix anything. They do not like to cover anything on what is being fixed. So needless to say each time I have had to pay out of my own pocket for the repairs. I have had CHW for 3 years now and it’s been 3 years too long. Save your money and do not waste it on this company. CHW; you’re fired!

Dryer will not start. When the technician arrived I explained what had happened and all he had to do was use a little more force on the start dial and that fixed my problem. I understand about your policy of the $45 fee but I have been an understanding policyholder but I think this visit charge was overboard!

My air-conditioning went out on a Wednesday, and it looks like it won’t be working until next Tuesday or Wednesday, due to very slow response time of the warranty claims, and the requirement for more additional information, including pictures. And then long delays between the workmen uploading the information and the company responding. When you call for information about your claim, nobody knows anything.

Excellent experience with Luke **. Mr. ** was helpful and explained the entire process with me and the benefits of same. He offered special discount because I am a Veteran and my wife and I are over 65 years of age. I was pleased with his service.

Was convinced to change home warranty companies last month. Spoke with Phil who convinced me that we would have better coverage at a lower rate. Was told that did not have to wait for the 30 day grace period because I had documentation showing that my home was covered. 2 weeks into the policy, my sewer backs up. Spent hours trying to get a response from the case manager, Jasmine. Finally got an email response (didn’t even have the courtesy to call as I was told she would).

I have had home owner warranty for my house with Choice since 2015. The warranty agreement covers all appliance in the house including AC and Heating. In June 2018, one of the AC unit stopped working. Choice Warranty has refused to cover the repair even though I paid $300 for leak detection. So isn't Choice Home Warranty misrepresenting itself by putting up the ad 'if we can't fix it we replace it'. It is very frustrating with these companies like Choice to pay for home warranty and just when you need their help, they refuse to help. I would appreciate Consumer Affairs to not promote such companies. Thank you.

How ironic, their slogan is "Never Pay for Covered Home Repair", I paid them $35.00-40.00 a month for over two years. Never needed anything from them, my AC went out in July (I live in Florida, I once saw the devil on the corner drinking iced tea). For three days straight I tried contacting their so-call service line... At times I sat the phone on the table...watched all of The Sinner first season with no answer... So I pretended I wanted new service and called that number, not to my surprise, they took the bait, when I explained my real situation the dude got mad and said, he couldn't help me or connect me to the service call.

I am a home owner/property manager for my 2 properties. I just switched to this company and I am very satisfied with the way they handled my claims for my properties. My tenant's air conditioning was not cooling and being here in Florida, air conditioning is a must... Choice Home Warranty was very accommodating and prompt with their services and within hours, they sent someone to fix the air conditioner. As the old saying says, happy tenants, happy landlord. I am happy that I made this choice and would highly recommend Choice Home Warranty.

Somebody called me from this number ** and start talking about a promotion because my warranty already expired but my warranty expires on October this year (first lie) and then he talk to me with a bad attitude because I asked what company he is calling me and he say: "seriously"??? And then he say he respect me and that is why he talking to me like that. I hope that person was not really working with you guys because if yes I will change my company home warranty.

I signed up with Choice Home Warranty. I made a claim on my water heater not working. It took them 3 days to send out a technician. They diagnose the problem. The motor on top and the gas valve not working. Right parts were obsolete and the water heater needed to be replaced. They got authorization to Choice Home Warranty. That night Choice Home Warranty changed it to a leaky hot water heater and denied the claim and now I am stuck paying for the water heater. If I could afford a lawyer I would sue them.

The company was able to work with us on a solution.

CHW was professional, polite, & efficient when dealing with the washing machine problem. Although the machine was only 9 years old, CHW recommended replacement rather than repair. They offered $299.99 towards a new machine, which I accepted (but rather hoped for a little more).

First, let me lead with a disclaimer: I have a policy with Choice Home Warranty, but have never entered a claim with them, so I cannot speak to the quality of claim service. However, I have had the worst experience with this company's sales team, call center and managers of any company I have ever dealt with. Here is my story:

Technician was very fast to reply to me and set an appointment and he was on time, very courteous, very knowledgable and kept me informed through every step. Dryer will be replaced. Replacement check needs to be faster than 30 days as I will have to just go buy one and don't really have the money but have to have a dryer.

Well I have been in my house for less than 6 months and unfortunately have had to put in several claims. I must say the ease of submitting a claim is wonderful, the response time to schedule a technician was impeccable, and the customer service always very helpful and knowledgeable. I would definitely recommend to a friend and will continue to renew my warranty coverage with Choice Home.

It was my first time needing to use the insurance services. Two outlets in my kitchen went without power. The first appointment didn't work due to the electrician being too busy and I did not want to wait until 9 pm for him. Darryl, the electrician assigned to take care of my problem was punctual and very efficient, he took the time to check for the different possibilities of what the cause of the problem was. He resolved it and made the pertaining recommendations. I am very satisfied with the service.

Put in a claim for plumbing repair. Plumber didn’t show first day, was an hour late on rescheduled date. Called Choice Home Warranty representative and the response was wait a half hour more and the claim can be reassigned. If this is the norm, don’t waste your time with Choice.

Oven repair. All I can say is that I got fast and good service. They had to order parts and stay here until they found if parts were available and then place the order. They then told me when they would be back to install them.

It was a bit bothersome that we were told that the work would be scheduled between 7:00 am and 11:00 am; we are not yet living at the property, so we had to get up early, and make a special trip to be there. After waiting 4 hours, no repair person had arrived. Upon calling, I was told that he was delayed, but would be there as soon as possible. He eventually arrived at 1:30 pm, meaning that we waited 6 1/2 hours. The repair was made satisfactorily, so I have no concerns in that regard.

I was very happy with the response time, both when I called and when the technician came out... it was one day. The technician was very knowledgeable and fair. The only question I had was the value they put on my dryer for replacement. I could not get a new dryer for what they gave me, but it came very close... it was still much, much better than not having a warranty at all.

I was initially working with another company but switched because I thought Choice warranty would be better suited for me. I didn't like how pushy the CSR was in trying to get me to purchase longer warranty and I had to continually tell him no I wasn't interested in a longer term due to higher cost but he continued to push. In the end I got what I intended but the hassle was making me second guess my decision to go with Choice warranty.

The customer service is good however some of the companies they contract out to do service stink. Took 3 months and then they tell me they no longer work with CHW. Now starting over. Not the company fault but maybe screening the services better would help.

We have had Choice for a few years now with no terrible issues, but we have also only had easy petty problems... sink not draining, toilet running etc. However, it seems that something has drastically changed within the company here recently. So, on to the problem now... We filed July 1st that our washer was not working. It took them 2 weeks to find a service tech to come to our area. Since then they have been out THREE times now and still no working washer! The last repairman they sent from SEARS (after replacing the control board and it not fixing the problem) told us that it was not fixable and we needed to replace the machine. What does Choice do? They try to send out yet ANOTHER tech!

I have 2 separate accounts with Choice Home Warranty and have been with them for a number of years. They try to find every reason to not pay a claim especially when it’s a big item like air conditioner. They also hire dishonest technicians who try to cover for them by giving a diagnosis that they know will not be covered under the policy, and then tried to sell me a replacement. DO NOT buy a policy with Choice Home Warranty, they don’t like to honor claims. I was told by their previous customer before but didn’t take heed!

Thank you for being quick to find. You could not find someone local to fix my air cond. and allowing me to do so. You did this in a very timely manner. Now as long as you pay them in a timely manner I will continue being very well pleased.

Overall, I feel like the warranty is a waste of money. Take ductwork for an example. It's covered separately from the AC so two separate fees. And I cannot tell from the exclusions any case that would be covered for it. I got this plan to feel covered when buying a new house, turns out nothing is covered.

Choice Home Warranty does not return phone calls for service. And after a 30 minute hold to contact a representative for authorization and to speak with my service technician I was disconnected after he answered the call without a word. I have had two of the technicians scheduled to come to my home not show. I requested a copy of a diagnostic report three times from the technician they sent and I never received it. I left three messages for the claims manager I was told to contact over five days and never received a response. Customer support is unprofessional and worthless. I have spent hours trying to get my problems resolved to no avail. I signed up for a five year contract for $2250 and wanted to cancel but am told there is NO refund to which I am entitled if I cancel.

Someone came out looked at the washer, collected the $45 copay and said they would be back but I have not heard anything from them so far. I assume they needed to order a part and will come back to fix it.

I signed up with Choice Home Warranty for 5 of my rental properties (Jan through June 18). Finally filed a AC claim in Aug 2018. Boom... rejection within 24 hours. Reason given is I should have maintained my system better! Paid on my own. 3 days later the system breaks and the root cause was different from the originally decline - I paid out of pocket $2000. I cancelled all my 5 warranties and now to get my money back is like pulling tooth. They hide behind phones and contracts. SCAM!

Choice allowed me to choose a service company I’ve used in the past. They were quick in their response and I was satisfied with. We’ve not always been pleased in the past but I’m happy to see this improvement in customer service.

I have been a customer of Choice Warranty on my two homes and found their services to be just what they promised it to be in very effectiveness, no hassle and always send highly reputable people to take care of all my home needs. It is very very easy to get hold of CHOICE Customer Service especially now making requests Online.

They will find reasons to deny your claim. Once you file a claim, it is impossible to get in touch with anyone (+90 minute wait times with no answer). My air conditioner stopped cooling my house 7/20. I called Choice to file a claim for repair 7/23/2018 as temperatures here in Texas were in the 100's. A technician was scheduled to come out the next day. I was given the company's name, so I Googled them to see their ratings and check for any customer service reviews. I saw that the technician (Beau from Geaux-Pro Air) had lots of negative reviews. Sure enough, the day that he was scheduled to arrive between 11 am and 3 pm, he failed to show up.

Tech was on time - knew what he was doing - he was efficient - he was very knowledgeable and nice. Choice approved repair immediately and repair is moving forward. Great Communication between me, tech and your customer service.

Excellent job, tech. was very professional and thorough. He finished the job quickly and didn't leave a mess. I would recommend this technician to my neighbors. The warranty so far has been good and response great.

Air went out Aug 8. Sent someone out Aug 14. Could not fix, had to get someone myself. Will cost me 755 dollars to fix. You guys only want to pay 325. Your people are not any help at all. Would not recommend Choice Warranty to anyone.

MK Plumbing replaced a leaking hand valve on an interior pipe in the basement. Changed it quickly and did a great job. Very professional and timely, called while on the way so we knew of their approximate arrival time. Very good experience with MK Plumbing.

I filed a claim on 8/7/18 for my A/C. It stopped working. I live in the deep south and it is HOT. CHW tells me someone will be out on 8/9/18. I can't believe such a huge company can't even find someone to come out the next day. Last year CHW let me sit in a sweltering house (90+ degrees) for days before their incompetent repair people came out to tell me that my unit could not be fixed and that CHW would not replace it. They took payment for the deductible after doing absolutely NOTHING & left no paperwork whatsoever for my records. I had someone else come out & they found the problem and repaired it right away at my own expense. Why in the world did I pay $1,700 for a contract with this worthless company? I'm sure CHW laughed all the way to the bank!

The serviceman was very courteous and did a good job. I was surprised you replaced the broken garbage disposal, since you would not do anything about our air conditioner, since we had it under contract for years, and it just wore out. I guess you fix things that are not expensive.

This company is a scam, false advertising and an expensive mistake. Choice Home Warranty, I tried to cancel account after they refused to pay for my repairs. I did everything required when they could not provide a technician. I acquired a technician for an estimate, when he tried to call for approval, CHW representative laughed at him. I appealed their decision and she called today and said if it was covered, they would only pay $500.00. I ask about what they advertise, if they can’t repair it, they will replace it. She said they only cover $500.00. They had convinced me to cover 5 years of maintenance for $1700. Now one year later they want to give me $500 to cancel. I have had it with the delays and run around from this company.

Our central air system in our condo stopped functioning. We were able to easily set up an appointment with this really great family business A&A Heating. Very polite, on time, just the best. Anytime we need this type of service we will always request A&A.

When this policy was Purchased I was told that if an appliance was to not be repairable it would be replaced. That is not what happened. At this time I'm being told that I only am entitled to what the repair would of cost. If that would have been noon at the time I would have never purchased the warranty. Your sales representative misled me to have this purchased. It took several days to even get in scheduled appointment with a technician. I have now been without my washer for 3 weeks. I feel that The amount you vow forward does not cover the cost of a new washer comparable to mine in my area.

A/C Service. The technician (Louis) arrived on time and diagnosed the problem (capacitor) right away and replaced it with a new one. The compressor started right away and began cooling my house down. He was very professional, courteous, and friendly, and I would recommend to others. Thanks.

I really like what they offer me, and the way they explain to me. Thank you very much, AND I HOPE I CAN DO BUSINESS WITH YOU, I RECOMMEND TO EVERBODY, A LIST. YOU SHOULD LISTEN WHAT THEY HAVE TO OFFER YOU.

I had a water leak on Saturday, it took more than 4 hours to find a plumbers, which is not acceptable. The tech was scheduled next Wednesday, 4 days after the leak, we have to shut off the water main supply to stop the leak, I spoke to Choice but the tech could not help much. I have to pay the tech $150 to perform the work on Sunday. Very disappointed from Choice and it is technician, slow service, no consideration for escalation and weekend. Technician taking advantage of the customer. Poor communication and respond on time.

The experience was okay, the cost was way more than I thought. I felt like warranty was not worth it. I paid over 1000 dollars in 1 month for warranty and service. Need to use cheaper repair companies. Need more coverage on ac repairs. Maintenance on ac should be free every 6 months.

My dishwasher needed servicing. Choice responded with a technician within 1 day, which was great. Within another day, Choice offered a payout as repairs would exceed the cost for a new dishwasher. This is where I'm bothered, the cost for a new dishwasher with similar options and installation, was at least 3x more than what Choice offered. Choice raised the payout to little less than half of what a new dishwasher and installation cost and stated that was the most I could receive and repairing the dishwasher was definitely not an option. When I signed my contract with Choice, I was under the assumption that if an item could not be repaired, it would be replaced with an item similar to what I had. This was the case when I had a home warranty with another company.

2 Plumbing technician comes and did not do any progress. They said it's AC related. Again A/C technician come and he said that is plumbing issue. We are confused. Also we had to give Cheque of $45 for all 3 Technicians. But nothing is resolved. We are very much disappointed. We never expected this. I have already paid but nothing fixed.

Well twice I filed claims and twice I was denied. I will be going to a different company once I get paid this Friday. If you are considering Choice do not because they will not help you at all. Just interested in your money and definitely does not care about you.

We called on Saturday evening to report our air conditioner problem. It was blowing warm air despite a thermostat setting of 74. On Sunday, Choice had scheduled a service visit for a window of 7 am to 11 am. I was contacted by the contractor and Choice for confirmation. I was called by the contractor and 10:30 and was told he was in traffic and would be late. I called the contractor office at 12:30 and they told me he was onsite. I called home at 12:35 and confirmed their arrival. The original technician whom I talked to at 7:08 was not who showed up. Another crew was diverted to our house to do the assessment and prevent further delay. The original technician picked up the required part, a compressor, arrived and did the installation and it was complete by 2:30. No problems with the workmanship and courtesy of the team.

The service technician was great. My issue is more with the face that they service technician is not empowered to actually fix anything. I live in Arizona with an AC unit that is not working in the middle of the summer. WE have had to have this AC unit serviced 3 times in the past 3 months, and we are still waiting. Everything has to be approved and then rescheduled. I can understand how this would work for some issues, but AC in the desert in the summer should not be one of them.

My A/C has not been down the house down as would be expected. I set the thermostat to hold at 80 but after an hour and the temperature continue to rise. This issue was called in and assigned to the CHW contractor for Monday. But no one showed up or contact me until Monday afternoon to inform me they weren't going to get to my house today.

They lie, lie, lie. Salesperson will not disclose all their "limitations" and "exclusions". When filing a claim, they will always find a reason why they won't pay for a claim and they have ridiculous caps on what they will pay. DO NOT GET CHW!!!! They are the WORSE.

The plumber was great to deal with, very friendly and professional but CHW kept him waiting (on hold) to approve the snaking of a stopped drain for over an HOUR!!! That was excessive and almost abusive on the part of CHW. Again, this was not the plumber's fault, he was great! CHW needs to do a better job of streamlining their customer service and being conscientious of professional’s time (both the technicians they work with AND their customers).

Dryer Repair. Mikes showed up on time, got right to it, found the problem (a broken switch and had one in his bag) and fixed the problem in no time. Mike also helped me blow out the vent line. Mike was very personable and knew what he was doing. Thanks, Mike.

Your representatives were quite good. The only problem I had was the tech you sent out was lazy and did not follow through. He did not answer calls or emails after not showing when he said he would. That cost us several days in repairing my pool. Eternity Pool Service.

Stress Free tech did a great job. They arrived on time & fixed the problem in no time. Would definitely recommend this company. The tech was knowledge and friendly. They called to confirm appointment. I would definitely call this company if I have any problems with my electricity.

First use of warranty; disappointing. Repair team arrived outside of scheduled repair time, efficient when on site. Choice's complete approval process did not occur while the repair team is on site; which could involve needing another repair time if you don't just pay the repairman what he requests then and there. Surprised by added customer cost for environmental compliance test.

Washer was leaking when used. The service company set a service date and arrived on time. The service tech. was very nice and explained everything they did. They then explained what came next after parts arrived, how they would schedule a new appointment to install the repair parts.

So far so good, from the positive and negative aspect. Most prevalent claims have been from service agents. Red Tape and reimbursement. As a user, we'll find out about the reimbursement. Upon familiarizing with your system it has become more feasible.

I thought I can count on CHW when I reported to CHW about my dryer problem. However, the case manager did offer me the money for my replacement which only half of what I paid for my machine. And when CHW want me to join in, CHW told me all the good things, and the truth came out when I need CHW help and that’s meant NO good.

Electrician your company sent said we needed 300 feet of new line ran from breaker through house and said it would be $5000 to $10-20 thousand and warranty would not pay for it, and took my $65 and did not even go look at the line in attic when I asked. We got the home Inspector to come out and he said line above dryer was cut just needs to be spliced (a simple fix). So your company sent out someone who did nothing and just took my $65 and try to scare me out of thousands of unnecessary dollars. I demand another service tech for work that my homeowners policy guarantees me for my payment. The plumber was good on downstairs clog, but when told one more slow drain upstairs, he just told me to get Drano and left.

The service tech, Mike, called before he came and was here right on schedule. He was a delightful young man who got right to work diagnosing and fixing my problem (Freezer). He was knowledgeable and explained the problem and what he did to remedy it. I would definitely request to have him repair any future appliance issue. Thank you Choice Home for sending Mike to me.

First time log in a claim and good experience because 1) take claim calls 24-hours. 2) Quickly locate your information. 3) Prompt email follow-up after call. 4) Technician showed up on time and gave me a call 20 minutes before arriving.

Not pleased with the length of time to have serviceman arrive. I feel a week is a long time to wait for a repair to unclog my only bathroom sink. I appreciate the reimbursement, but needed faster service since it is my only bathroom...

Mr. ** was very detailed about home warranty options and plans. He worked to give me the best offer for my money. So happy to have home warranty coverage at a much better price than previous plan. I will surely be recommending your company to all of my family and friends.

Washer wobble. Tech came in and addressed the issue promptly and accurately... Service was fast and professional. I called for an appointment and was greeted right away with great enthusiasm to correct my problem Which turn out to be only a loose balance spring.

I was told the first payment would come out of my bank account on Sept. 3rd. It came out of my account while we were talking which made me overdrawn and an overdrawn fee of $40.00. I was/am not happy with that. I liked the plan and wanted/was going to buy it anyway but I am on a fixed income and cannot afford these overdrawn penalties. I did not like being deceived. Now I have to make my mind up about whether to keep this one or get another "honest" one. I don't know if I can trust you if something breaks down now or not.

So I called because my AC was not working. They sent out a technician and he found the problem. This is the email they sent back. "It has been determined that the air conditioning system is not functioning properly due to a faulty blower motor and wheel. The blower wheel was found to be bent, causing improper operation and resulting in an internal failure of the motor. A blower wheel cannot become bent under normal wear and tear conditions." The blower wheel was obviously not bent until it came loose and there was a problem. As the blower wheel is totally enclosed. They offered me $200, instead of paying for the repairs. What a joke. I would never use these clowns again. There are reputable companies out there. Please do yourself a favor and don't use Choice Home Warranty.

Hi, I have been a member with Choice Home Warranty service for two years now. This year I had an issue with my a/c unit in which they sent out a tech from a company with horrible reviews. The company ripped me off by charging me outrageous fees ($800+) for a cleaning. The tech stated my unit needed to be cleaned and threatened to report information to deny my claim if I didn't comply. I explained to him that I had it serviced in December but he cared less of hearing it. The company falsely wrote in the receipt that they performed a leak check but never provided data to support the supposedly test. I called Choice and informed them my unit was still having issues and stressed the fact that I have a sick toddler, elderly mother and a teen living in 100+ degree heat.

It took us two weeks and three appointments for CHW to send the proper technician. Fortunately once the right technician arrive the problem was solve easily. First they send a request to a company in Tampa, that is 400 miles away, of course they didn't show up. Then they sent an HVAC guy to fix a plumbing problem. After our third attempt they sent the right technician who solve the problem in 10 minutes.

United Air and Heating... Arrived right on time. Diagnosed problem quickly. Very friendly and explained the problem well. Took the time to offer A/C tips and things to keep the unit running as well as it could. Would recommend them to friends and family.

My claims for repair/replacement of AC and furnace was declined based on reasons that were not true. The case manager Ashley was very rude and unprofessional. They would not explain you the basis behind their refusal of claims. They would not even pay for the repairs that were reported by the technician. Very very bad customer service. It almost seems like a scam. I had to go through a long and frustrating process.

Cancelled policy - Your sales staff are representatives of the Choice Company, however I hope that you do not want the "used car pressure salesman" type person representing your company. This is the main reason that we chose to go elsewhere for our home warranty policy.

I recently switched to Choice Home Warranty. I switched because they were one of the top rated companies according to my research. This was the first occasion to use the service. Our water heater began leaking and we filed a claim. It took 2 days to get someone out to evaluate the problem. The plumber they sent then had to file a second claim to find out if the repair was covered. I was not pleased to find out that it would be another 4 days before he could actually replace the water heater if it was covered. Naturally the problem was not a covered repair.

I have never had this kind of experience with salesperson for any business before today. I was totally amazed by this person's voice. This man was so cooperative that I could hardly believe I was actually going to purchase your home warranty. I was amazed by what I was getting in comparing with my present company. I am very pleased at what I am getting for my money. Thank you!

Service and contractor were both excellent and prompt. Sharp Electric should be on your list of contractors in the future. They, Father and Son were polite and very knowledgeable in their work. I would recommend Sharp Electric to all of my friends when they need electrical repair.

The technician was very pleasant and professional. He was quick, tidy, knowledgeable and the disposal works great. I appreciate having techs like him in my home. I am new to Choice and this was my first time using it, so far so good.

I called Choice Home Warranty and expressed my air conditioning unit was no longer supplying cool air. I was given an appointment within 24 hours. I was very happy with the quick and efficient service I received from 5Star Home Services. My air is working great again, now!

We spent 5 days in the Kansas heat waiting for Choice to find a service person to fix our AC, I finally after the fifth day found an AC Tech, then it was fixed the next day. Choice Warranty has NO sense of urgency and could care less if their policyholders get treated with urgency.

I got referred by a friend. When I called all they wanted is to pay everything upfront with asking what I could afford. There was no talk about policy just if I could pay the plan in full. When I was asking about coverage and modification fees if that is covered just said everything is covered. I'm think I’m going to cancel my new policy and go with another company. There's no description about what’s covered. My last company replace my water heater and I had to pay for modification. It will pay helpful if your customer service people could answer that. I should of review policy between Choice and Old Republic warranty. I still have time.

Refrigerator was continuously running and freezer had large amount of frost. The serviceman was professional, friendly and courteous and respectful. Quickly diagnosed the problem, ordered the parts and was back to complete the repair within 48 hours. He made sure the unit was running and cooling. I would highly recommend this company!

First I would like to start off by saying I am very satisfied with your customer service representative, they are very helpful and resourceful. On the other hand your choice of contractors leaves very much to be desired. I still have my refrigerator sitting in the middle of my kitchen for 3 weeks, your contractor from Greendian has not been back nor called, I had to call them only to be placed on hold for an hour and still no one answered. After 3rd day of calling I got an answer after calling you all back, was told they had to order parts and they were coming out on Friday, by you all, today is Saturday, still no one showed and no one called. Food damage or spoiled, no recoup.

The call center was easy and quick with registering my claims. The service vendors used by Choice Warranty have been excellent! My only complaint was we had to wait a couple of days for our AC to be repaired, understandably in the middle of summer... The communication with the service repair vendors was excellent as well. Many of them were able to reschedule an earlier appt. I'm very pleased...

Had a rough start with Choice regarding start of contract and after that was cleared they did come through very fast. Air conditioner went out one day and it was fixed the next day. Premier Air, LLC people did a fantastic job and even cleaned the compressor and handler's filters.

I am very pleased with Choice Home Warranty. I only recently became a member, but having had a previous home warranty company, I can currently say that Choice Home Warranty has already exceeded any of the customer service requests I have placed. Whenever I call or request service, the representatives are very quick to respond and keep me updated on status. The phone reps are very friendly and helpful, as well. I hope this attitude continues, so I can a reliable company to stay with.

On Monday, 8/6/18 I spoke with a representative regarding malfunctioning toilet issues that were causing overflows. The representative entered my information and also honored my request that an experienced professional be sent to handle the issues. Preferably one with an online presence of client reviews and reputation in the community. Mr. Smith's Home Repair was scheduled for Thursday of the same week, but when I called they were able to advance my appointment to early the next morning. Their technician arrived early, diagnosed the issues and made full repairs in about an hour! I appreciate the professionalism, diligence and care in which my claim was handled. Everything is working perfectly now!

Choice Warranty and technician were actually concerned about my situation and there was no negativity associated with my request for service. Technician had left when I found AC was not cooling again. I contacted him and he returned the following morning and worked to correct problem. Home is now cool and I'm a happy camper!

Filing a claim by phone is challenging. It is nearly impossible to talk with a representative. Filing a claim online is much easier and more efficient. However, although requests for when last serviced, etc. if you know them are not required, it is impossible to continue the online claim process with putting a date in the boxes of these requests. Response to a claim with vendor information is rapid and helpful. Being able to discuss the claim with a representative at Choice Home Warranty is a challenge. Again the most efficient method seems to be via email through the claim form. Too often my phone conversations with CHW representatives have been curt and unhelpful.

My second experience with CHW was totally different. This contact was handled very professionally, courteous and timely. The tech was great.

The unit is not repaired. The technician came Thursday evening and said the unit needed a part. We gave him a phone number for my wife to call to be sure she was home on Friday. By Friday afternoon the technician did not call. I called and left message. The call was not returned. Called at least two more times with no answer. He still has not called and our unit has not been repaired. On your website this service call indicates complete. No one told that to the HVAC unit.

The reason for this review is to help others from experiencing the same frustration as I have experienced as a result of interacting with CHW. From the very beginning I was lied to by omission by the sales person. Having had past experience with another home warranty company and being dissatisfied I had one specific concern. I asked if I could contract my own technicians and was told I could. With that and some other assurances I not only signed my home up but, 5 other rental homes as well. The truth about choosing my own contractor was I could only do it if CHW did not find their own contractor within 24 hours. CHW always found a contractor within 24 hours however, that did not require that the contractor had to show up in a timely manner. There were numerous times that CHW would send me an email setting up an appointment time and date and no one would show up or call ahead to let us know.

We had been interested in a quality home warranty company since, we were aware of friends that found “less than stellar” ones. Upon recommendation, we looked into Choice Home Warranty and we were pleased with how easy it was to get a quote! Of course, Life sometimes gets hectic and we didn’t move forward. We were contacted by non-pushy representatives who were reaching out to see if we had any questions. Excellent! This made it easy. We decided to move forward on-the-spot and are happy that we did! We have peace of mind and WONDERFUL coverage for our home.

I was told I would receive a email explaining the program and my new dates of same. I haven't received anything...I may just cancel the whole thing. No! I will cancel. I hereby request the new program be cancelled. I will call Monday to ensure it has been done.

Choice denied my claim to fix my HVAC unit. Damper for downstairs zone is not opening and needs a new circuit board. They sent a tech out to my house who informed me what the problem was, told me that it would cost $3600 to fix (would not break down cost by parts and labor), took $45 service fee even though services were not performed, told me that Choice would likely deny because they "never pay for expensive repairs even though it states that parts are covered" and then told me Choice would be calling me with a claim decision shortly and left. Choice never called me. I did find an email stating that they are denying my claim because the duct work in my system had been "modified and they do not cover modification".

They advertise on everything and promise you that they do the same that until they get your money and your personal information. I was thinking I had a warranty with the company which is going to help me out in time of crisis such as spilling water, plumbing, leak, electrical system and you name it. As a homeowner, you wanna avoid stress and extra unexpected cost during time of crisis and as a careful person you buy a home warranty. When that happened you call them and they will tell you a technician will contact you.

Steve was determined to get me the best coverage at the best price. He was very friendly and knowledgeable. I had a home warranty with another company before but they stopped doing business in my area. I am very happy I found Choice Home Warranty!

Best experience with an air conditioner repair I have ever had. The young man was so polite and knowledgeable. He went over and beyond what I expected. Hope he is paid well! I will recommend A2Z to all my friends! Very satisfied!

The service representatives gave little or no service to me that was helpful. They claimed that they could not find a service provider (plumber) to assist me. Then they told me to find my own provider, and Choice Home Warranty would reimburse me. When I called three different plumbers, each of them told me they do not do business with Choice Home Warranty because of the company's refusal to reimburse. Finally, I located a plumber who would do the work if I were to pay him directly. Choice Home Warranty was notified that such an arrangement had been made, but they refused to give permission for the plumber to proceed. I paid the plumber, but I also cancelled my contract with Choice Home Warranty, which has a "C" rating with Better Business Bureau.

I just purchased a new home and right away went for a warranty program. I researched and read reviews and Choice was the first one that appealed to me as having the most coverage included in their packages. When I signed up they couldn't do enough to get my business! Even gave me a sweet deal for being over 55 and taking multiple years!

This is the second claim I needed to do and it's also the second time I had to find my own technician and use the reimbursement process. Both times the technicians who were assigned were not available, or not reliable, which delayed my repair, then CHW had to look for a new technician, then I'd get an email stating that they couldn't find one and offered me the reimbursement option. I don't understand why I can't seem to get service from the persons assigned to the job and I end up having to find someone on my own, pay out of pocket, and then get reimbursed.

A plumber was dispatched to my home when it should have been an Hvac problem. The plumber cut a hole in my ceiling. Choice only pays for a rough finish and I had to pay $290.00 out of pocket. Choice is reimbursing only $100 for this huge mistake. I am aware of the policy but in good faith to a six year customer the $290 should have been refunded. I am very dissatisfied with service from Choice home warranty.

Called late 8/8/18 to report AC wasn't working right. On 8/9/18 by 9 am, I had received the email confirmation with the company name of servicing AC company. BUT the appointment was scheduled for 8/14/18, which was completely NOT acceptable. My husband called Choice and asked them to find another company that could service it on 8/9/18. We were having extremely high humidity and temperatures were running in the high 90's. They promptly found a company to do it between 11-3 on 8/9/18. The company came, fixed it and left by Noon! I was thrilled at the efficiency, as I work from my home so I had to tolerate the lack of AC until it was fixed. The company was very friendly and fixed it quickly. The only issue I have with Choice is they felt that putting this critical fix off until 6 days later didn't matter to them.

I want to thank all the staff working with Choice Home Warranty. Job well done. Thanks again for getting my unit back working. I really like the service. I will let everyone I know about the good service. Thanks again.

Like Hamilton but the garbage disposal still blowing breaker. Do we call Hamilton to come back or does Choice make the call. What is your protocol for this? I sent email with questions yesterday but have not heard from anyone. I am wondering if there might be a short in the garbage disposal itself and may need to be replaced?

My LG refrigerator has not been working since May. They haven't found the problem, first it was one thing. Now is another. Yesterday someone was here and now it's another thing. Next Friday they're coming out again. To put a new part. I hope this is it, I hope that they found the problem.

Had issue with cooling my home, called in a claim, and within 2 hrs a tech was here and took care of my problem. Tech was friendly and informative. I feel more secure with concerns about my appliances, that if there is an issue it will be handled.

Choice Home Warranty is the worst possible excuse for a home warranty. I sent them two claims one for a water heater and then for a refrigerator. The water heater they denied because it had rust, yes it was 15 years old, and rust occurs, their job is to replace, that is the whole idea of a warranty. They made a similar excuse for the fridge, bottom line they will not replace anything, I should have stuck with Old Republic. I add another post after I try to get a refund, so if you want a company that will do nothing but send out repairmen to your home and then say: our claim was submitted on 06/25/18 and was assigned to A to Z Appliance and Plumbing Services on 06/25/18.

Called in the order for the 1st time, thought something like a refrigerator would be a priority repair, but got an appointment to repair (I HOPE) for 4 days later. All my food is going bad... Still not sure what will happen. So I'm sorry if the review is not good at this time. Let's see what the next couple of days will bring... Thanks.

I called in and got an appointment within 30 minutes. They came out fixed our air conditioner without games and gimmicks. Very pleased with the service and proud to be a member. Will recommend to friends and family to consider joining. What a great piece of mind my family has.

I recently had a claim for my refrigerator. They could not get a part for it, so decided to get me a cash offer instead. They offered me a fraction of the amount to replace it, less than I paid for the warranty, and have been extremely non-communicative. I am aware the contract states they only have to find replace it with similar features and capacity, but the offer they presented, when asked to find evidence they could get a new one for that offer, they declined.

Since having my home warranty I have put two claims in. Both had very disappointing outcomes. The first was a problem with my washer. I was told it would be too much to fix, So I was offered a very low price. I rejected that offer and have still to resolve the problem and it’s been almost a month now. Customer service very lacking. Last week my hot water tank would not keep the pilot light lit. Repairs were made and within that same day it was still not properly functioning. I was told that it was to be replaced at a Full cost to me. So far I am not happy with my Home warranty.

You were great, got the guy out here and he fixed it. Good job, glad I have you. I had spend all weekend with no air and to top it off the power went out Sunday so the heat was terrible in the 90's. Just had to call, they made an appointment and called the service. He came right out and replace the circuit board.

Choice Home Warranty a complete con artist and a scammers. Bought the warranty 7/4/18. Sell person assured me and as advertised you pay service fee and they repair or replace any covered item. Tx, San Antonio heat wave, my AC stopped working, 8/7/18 technician checked and estimate repair at $4000, compressor gone. Choice Home Warranty declined the repair claiming not normal wear and tear... contradicting what the technician say. 8/7/18 I filed complained with BBB. On 8/8/18 Choice Home Warranty rep. offered me $300 compensation, no repair...

I called Choice to have our air conditioner repaired at our rental home. They were very professional and prompt in getting someone there quickly, however they did not diagnose the problem until the third time of me calling and having them go out there. Apparently they do not send the most expert tech first, they wait until the third trip to do that. I just think if you go one time it would be more cost effective. All in all everyone was very professional and kind.

My Refrigerator burned up and warranty has not paid for it, Went a month in 85 degree house due to your serviceman wiring up AC wrong and your company would not give repairman permission for 2 minor parts. You did not do what you are paid to do. Payment is due for a new refrigerator. Your in house people need to be fired for not letting work be done on AC.

When I first signed up for Choice because their low rate of $45 per visit, but soon I realize that it is not worth it because Choice DO NOT cover the cost of the repair if it requires a new part. I own three houses within 20 miles, and I use three different home warranty companies to see the difference. Choice Home Warranty by far is the worst in both customer service and do not compensate on parts, but it is a simple repair of leaks, then that is done after you paid the $45 service call. Now, after using 2/3 companies for more than 10 years. We only switched to Choice for about 3 years now. We are going to switch it back when the end of the year term is complete. Because if you tried to switch earlier, the way they calculate how much to give back to you is so confusing.

Claim process promptly and repair done in a week time. Good service and response. No need to call customer care to follow up everything done online with CHW portal. Even I got call from repair guy on my schedule my appoint. They can't make in first 2 time due to their hectic schedule. They updated me time to time.

Good experience, handled within 48 hours and issue resolved. Easy to set up appointment online. Received call back right away with appointment details and company was very professional and on time for appointment. Only disappointment was that I had to follow up with repair company for follow up when part came in for the refrigerator.

Made the A/C repair claim on 7-23-18. The service guy came out on the 25th. He got the unit on and it ran for a few hours. The orders was put in 4 more times. He accepted and didn't show. The 1st no show or call he should have been block. We should not have went over 2 weeks with no air.

We were scheduled quickly and received great communication from Choice Home Warranty, the company assigned to service us and the technician. Work was completed quickly and professionally. Glad we have this warranty. I have sometimes forgotten to call them and called local service companies directly. Definitely got faster service using Choice Home Warranty and at a better cost.

Air Conditioning unit stopped cooling. Technical support at Choice Home Warranty was very helpful in scheduling an appointment to have my Air Conditioner repaired. The technician was punctual, professional and knowledgeable. He said that the compositor was bad and that the Freon was low.

Our AC went out and they came and fixed the capacitor the next day. Then it stopped working again the same day and they came back out the following day and replaced the fan motor. So far, it's working great! Staying cool!

Initial contact was pleasant and informative. Agent was nice and not pushy in negotiations for a contract. Exactly how it will work will depend on my first call for service. This is always a concern but I feel I have options if I am not happy but I gave every expectation it will be a good relationship.

Took more than a week to get service washer repair completed. First tech refused the job saying Choice had not paid him previously. 2nd appointment was scheduled for a time I was out of town. Communication with Sears was deplorable. When tech did arrive, diagnosed situation and was able to order part and get the job done.

I am happy with the experience I had concerning this work order. As compared to previous work orders, technician showed up on the day/time originally scheduled and received no hassle from Choice on covering the repair work to get my A/C working again.

I called because my AC was making noise. He said it's the condenser going... and that you would not cover it because the unit is old. When you advertise you state any age any reason you will fix or replace... So now I just have to wait until it quits for good. Not happy that you won't replace it or fix it.

I had your competitors service and every year it increased. I was looking for an alternative and found you guys. I dealt with a man named Luke ** who was very courteous knowledgeable helpful. He even asked if I was a veteran and even gave me a better deal. So far I am very impressed. The only thing I would like to see and I would pay a little more for the service is to have PM checks on my heating unit and hvac unit once a year. I had that service with your competitor and I really liked that part of the service agreement. I hope to have a long relationship with your company.

I was very pleased with the sale representative that took care of me today. He was very polite and explained everything. He answered all my questions. His name was Jordan **. I am looking forward to the best service if I need it in the future.

Don't waste your time or money on this warranty company. Although I've used their service over the past few years, there has almost always been an issue every time with approval for repairs. Either the technicians are unqualified, stupid or I have to listen to the techs complain about Choice's policies for approval for repair or replacement. That doesn't exactly give me peace of mind when my appliances are on the line. The most recent experience was having a garage door motor replaced with the CHEAPEST one on the market. It was not one of similar or comparable value. Once my policy runs out, I would sooner take a 5# sledgehammer to my equipment than renew my policy with Choice... CHOICE... HA!!! BAD CHOICE. No stars here... maybe a minus 1.

We pay every month on time. We are required to pay deductibles instantly when CHW sends someone to our house. So why does it take 30 days for CHW to reimburse money that is owed to us? Why does CHW send out service people that can’t or won’t do the repairs?

Tim ** was terrific! He was very accommodating and knowledgeable of our request to know why we should go with Choice. As a result of his responses, we bought the product! Looking forward to utilizing the excellent services Choice and its vendors will provide.

I purchased a 3 year Total Plan from Choice Home Warranty when I purchased my home in October 2016. In June 2017 the air conditioner stopped cooling. I called Choice Home Warranty, they arranged for a service technician of their choice to examine the unit. Upon his arrival, the technician had no uniform, no state license posted on his truck, and his only tools were a set of gauges and a tank of freon. He had no other tools or ability to determine why it was low on freon or where a leak might be.

Very happy to have found a company that I trust each and every time they come to the house for air conditioning Or Soft water issues. They are always fast with getting parts here and showing up on time per their scheduled appointments.

Aaron called, answered all my questions and was conversant with the competition as well. Seems like a good deal. Hope to get the same service if I ever have a claim. Good start though. I signed up because of the value.

Your company saves a lot of money through its denial of claims regardless of the situation that the Homeowner wasn't aware of or had no way of intervening with service. Heat temp for water heater was too high because it was never adjusted by previous technician.

I am so incredibly upset with this company. We called yesterday to let them know that our furnace was leaking water all over our floor, that we were putting a bunch of towels down. They said they would get someone out there and would send us an email with when the tech was coming. We said, "Well we can't stop the water very well." We turned off our unit. Today we came home from work and noticed that the water continued to run through the walls into our living room underneath the walls. We called AGAIN since we didn't have a response from them. They stated there was nothing they could do, that no techs would respond to them. After saying this was doing more damage by the minute we asked what they would do about it. They said we could outsource the service and HOPE that it's covered or wait. Which mind you we have to pay upfront.

Very happy with Ricky at Temperature Pro who came out, he was efficient and had a great attitude. This was my first time using Choice Home and if the service continues to be this good, I will be very happy. Other companies get your business and they go up on your premiums and give you less for your issues. Please do not change.

Choice Home Warranty is possibly the worst Home Warranty Company available. They have contradicted themselves, been rude, lied, argued and even used vulgarity while on the phone. They have refused to reimburse even when all "contact policies" were followed. This company is a scam! I would never use or recommend this company again!

29 July 2018 opened claim. Refrigerator is still inoperable as of today 8 Aug 2018. The first servicer was over an hour late, I had to call him. He stated that he had had a blowout and was 40 mins out. He showed up with no tools, did a quick diagnoses, told me that the run capacitor was bad and he would have the part the next day. The next day I waited for him and ended up calling him at 5:30, no answer. I then text him asking was he coming to complete the repair. He texted back 15 mins later, apologizing saying that the vendor he used didn't have the part and it would be another two days with another vendor. He also asked me to send him the serial number for the refrigerator. Which lets me know he never put in the approval request.

Quincy excellent plumber. He was on time, addressed the issue and corrected it immediately. When I called to put in a request they connected me immediately. Realistically CHW okays general uncomplicated repairs. Anything due to age is very questionable.

When I initially signed up for Choice Warranty, I had a less than pleasant experience with the agent who took my order which prompted me to submit a negative review. I immediately received a call from John Allen who assured me that the company had addressed and rectified the problem. His professionalism and willingness to go the extra mile to ensure a positive customer experience speaks volumes about the company's commitment to their customers. I highly recommend Choice Warranty and trust that they will deliver on their promise to always provide great customer service.

3 months on and I am still waiting for the 'second opinion' that Choice asked for to be done; endless hours on the phone with customer service, and still no resolution. Hopeless. Asked for a full refund (have not made any claims with any success) and told I would get back a few dollars... TOTAL RIP OFF. DO NOT SIGN UP.

Leaking cracked & jammed would not work therefore the dishwasher would not drain. The tech could not repair so they replaced the garbage disposal. This was a very good experience (showed up on time) assessed problems and replaced unit. This is a very good warranty.

The representative (Ralph **) that I spoke with was very aggressive in his sales pitch. He was pressuring me during the entire phone call and at one point I asked him to stop overtalking me so that I could ask some pertinent questions. He never gave me the option to do a monthly payment plan if I wanted to choose that method. In the future should I need to contact a representative I would like to be able to speak with to someone else. I had previously spoken to another representative (Brittany) and would prefer to be assigned to her for future contact.

Our AC went out Saturday afternoon. We spoke with 2 people on Saturday who stated they would send out the work order to the technician then we would have an email. I called a third time on Sunday morning, this person stated she had no records of the previous 2 phone calls. I then got an email from the technician stated the arrival time would be from 3:00-8:00pm on Monday. Took off work to be there by 5:00 when he stated he would be here via phone call. - on Monday. He arrived at 8:15 pm. Did not have part. He Was there first thing Tuesday morning and the AC is now working. We had 3 nights without AC.

Choice Home is very good about getting someone out, but every time the problem is one they don’t cover. Make sure you read the fine print because on any big item, the problem is always something they do not cover.

The Company gave me a time between 9-12. The tech didn't show during those hours. I had to call them, then they say he's 10 minutes out but an hour's pass. He's a no show. I sit my hot house for 4 hours and didn't get an service (AC repair). He comes back at 5 pm but he doesn't have the part and we have to wait until tomorrow. So we had to spend another day and night in a hot house.

The technician was quick diagnosing the problem. Very professional and skilled. I called the day before the appointment to advise that I would not be available until 5 pm. The technician was able to accommodate my schedule. I am glad for the support. I really needed to have hot water in my home.

Maurice ** were very accommodating and helpful as we were juggling multiple issues at the time of home closing. He took the effort to making sure that the home was covered and the docs were lined up quickly. He called the sales manager and worked with our agent's submission.

CHW was very quick and promptly took care of my problem. The service repairman was here the very next day. The repairman was here only 40 minutes, and was very efficient! The refrigerator is now working fine! Thank You Choice Home Warranty!

I purchased a home warranty by Choice Home Warranty. Later I had a problem with my AC unit and the technician stated it was a problem with the compressor and he recommended a full replacement. Choice Home Warranty denied the claim as the damage was due to "wear and tear". This basically means that if you have an appliance out of a manufactures' warranty period and over 5 years old, it is not covered by Choice Home Warranty. Despite what they say when they sell you the warranty, they use this excuse to avoid paying for any large repairs on older equipment. DO NOT USE THIS COMPANY!

Setting up accounts for two properties. So far, after multiple attempts, I cannot get the initial email with the account details for two properties correct. It makes me think I've made a mistake with signing up with your company. Please make the mailing addresses the same as the coverage addresses for each warranty.

As an agreement to the purchase of our new home, the seller agreed to purchase us a home warranty. My husband selected Choice Home Warranty's and we were comfortable with what we read. Within a month of moving into our home, we noticed our dishwasher was not functioning as it should. We called Choice who sent a tech out. The tech stated the control panel was shot and he would report it back to Choice. My husband received a call promptly from Choice advising the cost was not worth the replacement and would offer us 150.00 to clear this up. My husband explained that we would not be able to even replace that dishwasher for that amount and we wanted our appliances to match in color and name brand. The case was then assigned to a case manager. The case manager called my husband - he explained our position and was then offered $300.00 - AGAIN NOT an amount which could replace our dishwasher.

It was easy and affordable. Choice representative, Eddy ** and his supervisor presented a Senior/Retire Military Plan for 3-years and a very reasonable price. Thanks. We are canceling our current CHW just as soon as our 30-days with you are up.

I am very happy happy with Choice Home Warranty as a new home owner. It really helpful and I will be their long time customer. :) Thanks. Great Service, Great customer service and fast update on the service. I would like keep and renew Choice Warranty as long as I own this home.

Have a situation- have tenant without the use of dw. Have a claim that CHW says replacement is most cost effective at this point. I have been on queue for hours. I have been hung up on 3x by 3 different people. Want my money back so I can handle getting a new appliance myself. Your lack of professionalism and efficiency is disturbing!

Our realtor purchased this warranty for our new home. When we had a AC leak we called CW. What a nightmare. They do not send someone immediately. A barrage of back & forth calls & emails. Finally days later we got someone out & the condenser pump he replaced was not covered. Another $275. He wanted to do another test for $300 & that wasn’t covered either. The part he replaced didn’t need replacing & a flood happened again after installation. When called back He said the AC was at the end of its life & would cost $4,500-5,000 to replace. They would not cover it under the warranty though we paid for the coverage.

The old garbage disposal unit was not working and needed to be replaced and that is what Gator Drain and Plumbing. The repair person installed. A new one was installed and that Moen Brand unit is now working just fine.

My garage disposal was not working. I called Choice Home Warranty on Thursday and an appointment was set up for Monday. The service people were prompt, professional, and very capable. The unit could not be fixed so they got authorization to replace it, which they did. I am very pleased with Choice Home Warranty and the service people they employ.

A/C was blowing hot beginning Sunday, July 29th. I called CHW and was told that a technician would be assigned within 24 hours and would schedule a time to come and evaluate/repair. I called every day the week of July 30 - Aug 4. Technician came and fixed the fan motor yesterday, Aug 6th. No air July 29 - Aug 6. CHW just kept telling me to exercise the rebate option, which could take up to 30 days IF the parts and work was approved for coverage. I have had other home warranties in the past. Really disappointed in the service, care, quality and professionalism of Choice Home Warranty.

We had a slow response from Choice getting us a company to do the work, but when it happened on August 6 we were sent a serviceman named James from Ava, Mo. He was extremely qualified and in a very short time he repaired our AC, which we were very grateful for since it is around 100 degrees here. Choice met all of what we had hoped for when we signed up for the program.

The only reason I didn't give 5 stars is because I got an email with one date and a text message with another date which caused a scheduling problem cause I went buy the email. The technician was excellent. Once he knew what to do it took only 15 mins to complete the job! I would highly recommend Choice Home Warranty to all my family and friends!

I reported a claim for a plumbing problem on Sunday. Monday morning the plumber came. Fixed problem. Great service. I will tell all my friends and co-workers about Choice War co. All about quick service I received. Thanks again for great service.

Choice Home Warranty convinced me to change home warranty companies by offering services they CANNOT provide. I live way out in the Country of East Texas & currently our temps have consistently been 100 degrees plus. I have paid Choice Home Warranty IN FULL for the entire year of 2018 which is a MAJOR MISTAKE on my part. I also have coverage for my Water Well, etc. and unfortunately have developed a leak in some of the plumbing pipes. Filed a claim Today and was told a vendor would be contacting me within 4 hours. DID NOT HAPPEN!!! Instead I received an email from Choice stating they could not locate a vendor to make the necessary repairs. Instead Choice offered me what they call a "buyout" meaning I could find someone myself, pay for the repairs myself and PRAY Choice would reimburse me.

Bought this earlier in the year then our air conditioner went out. They sent someone out then I got an email that was a canned message about why compressors are not covered. It looked like it was written by a lawyer and an engineer and said the compressor could have gone out due to several different causes and was not due to normal wear and tear. One of the reasons was excessive heat. This is Florida - it is hot! I talked to some people at work and didn’t find a single person who had a home warranty and got something paid for. Also, my regular a/c person is signed up with Choice but won’t accept their jobs because they don’t pay the provider. He said he was stuck for an expensive part so he won’t deal with them anymore. I am cancelling and requesting a refund. Of course, it has to be in writing!

I found out that my warranty on my new home was expired. And I really needed to get a warranty the same day I found out I received an email from your company... I really had a wonderful experience with Joe.

Repairman was professional, personable and quick. He came within the timeframe given. He found the problem immediately and repaired it immediately. He even gave me time to clean behind the oven/stove before he put it back in place. All is well again with the oven.

I have had Choice Home Warranty coverage for about a year before I needed to use it. I opted for the optional coverage of my saltwater pool, because when something on it breaks it is very expensive. I made sure to ask the salesman, very explicitly, to make sure my salt cell, and all the other parts of my saltwater pool would be covered under Choice Home Warranty with the pool coverage. He assured me that it was all covered. I asked again to make sure that when my salt cell stopped working, they would cover it. He again told me that it would.

As you know, we have been HOT for quite some time. Needless to say, when your air conditioner fails during this time, you need it look at quickly. CHOICE sent the next person they found to my house to help get this issue resolved. The technician was great and I was back up and running very quickly. Turned out to be a blown fuse in the fan but it was up in the attic and I had no clue what to look for. Great service.

It was late Friday and DC Services went over and above to help us out. Our AC had quit working in the middle of a heat wave. The AC techs had determined we did not have low voltage running to the equipment. DC Services contracted with Choice Home Warranty and scheduled an appointment. DC then learned we were without cooling during such a hot period and somehow they were here within hours to help out. The tech promptly assessed, received approval from Choice and fixed the issue. We had power and the fan worked but, the compressor would not come online. The DC tech stayed until we spoke with the AC Service to ensure that he had done all that he could do. It was early evening by the time he left. Again, DC Services went over and above to help us out. Our highest regards and recommendations for the DC team.

The DVC Plumbing technician was professional. He was on time and explained what was needed to repair my toilet and bathtub. After the work was completed he left my bathroom clean and took the damaged parts with him. I'm very happy with the work performed.

I have found it’s hard to really do research on these companies because this one in particular tried to hook me with a price before I was ready to settle. I understand that once you're on the phone with a customer it’s impor to get them to sign up but after the price I was quoted, I would have been stupid not to call them back.

I have a policy with Choice Home Warranty. I prepaid for 6 years for three houses. My complaint is not with regards to their ripoff practices of claiming they cover something but then exclude everything related to it in their user agreement so they get to deny claims. My complaint is with regards to a new issue that is fundamentally wrong and unacceptable.

Don't waste your money on this company! One year home warranty was provided by seller. 2 months after purchasing house, AC goes out. They sent an AC company over that told me the AC has a stem similar to a bicycle. The cap was loose and Freon leaked out. However, repairman certainly wanted to sell me a new unit through his company and even offered financing! He even had his office call me. They refilled Freon, tested pressures and all was fine (according to them). All was not fine and a few days later, it's out again. I did not trust them and had to pay thousands to replace AC unit.

I received an email today from your company. Shortly thereafter I received a phone call from Choice Home to talk about our interest in a policy. After reading many of reviews we had decided we would be interested in taking out a policy. The young man we spoke with was Charlie **. He was awesome and was able to answer all of our question. In fact he was so helpful we ended up with the 5-year plan. He is a real asset to your company.

Sink back up Kitchen & Faulty Disposal unit. - I was very pleased in the way Choice expedited the service provider to take care of my problems. The technician arrived on time and did a great job in fixing and taking care of the problem. He was courteous and friendly. I am so glad I signed up for this service!

It was convenient, fast, professional and reliable service. The service repairman has to order the part and return to fix the issue I'm having. He talked with my husband so don't know when he will return but I'm sure he told him when to expect him.

I called for AC repair on 7/29 around 0230. They said the claim was put in and have 24-48hrs. They claim they had a hard time founding someone to fix the AC. With temperatures over 100° in Oklahoma it was hard to stay in the house so had to get a hotel repair guy came out on 8/3 once from outta town about 1hr30min away. Once the repair come out he was great, called me when he was on his way, fixed everything that needed to be fix. Also give me recommendations to keep my AC running good. Knew what my co-pay was, tried to order me to pay by card for a fee which I didnt like but still had other options so no worries. So at the end of the day Choice Warranty did what they said they would do. So thanks for everything. Great job.

First American Electrics responded promptly to my call to Choice. They arrived early within the window set for the apt. were knowledgeable, and professional. Quickly diagnosed the issue of "double protection", which made breakers trip on a whim. Would give five stars if they had had the correct part with them; but, as it is, they will have to make a return trip to install the proper breaker to prevent this annoying re-occurrence.

Immediately got call within 10 mins of filing claim. Tech came out but has to order part. So not fixed yet... believes it's a circuit board. Would have been better to have known model of unit so not 2 trips and no waiting to be fixed.

The service technician seemed knowledgeable and was able to fix the problem rather quickly. It took a little over a week to get someone out which is a little longer than expected but acceptable. I was under the impression my cost was $45 flat rate but was advised we also had to pay tax which made it a little over $48 which is not bad. Just would’ve liked to have known ahead of time. Overall good service for the first time of having to use the service.

It took several trips to get the parts and get the cooler working again. I'm happy to say that we finally have cool air again. THANKS TO BRAEDEN FROM MODERN AZ MECHANICAL. He persevered and came through for us. Thanks to Choice Home Warranty for making sure we got the repairs needed to get the cooler going again. It was tough at first trying to get the proper people needed for swamp coolers, not A/C's.

B & W Services repaired our air conditioner quickly and efficiently. Choice Home Warranty provides quality and professional service companies. We have used them several times this year and the repairmen have done a good job. If product is not repaired correctly the first time, the vendor comes back until it is done correctly.

I called Choice Home Warranty because when I returned from vacation, my HVAC for my home was not working on Aug 3, 2018. I was informed that I would receive communications within 4-6 hours about a technician coming out. At 3AM 4 Aug 18, I sent a message of not hearing from anyone; I received an emailed that my request was sent out to a CHM vendor and because I was a valued customer I qualified to get a technician under their guidelines and all this stuff for him to do. I do not work for Choice Home Warranty.

I was filling out the form needed to get a quote, I thought. Before I could finish, I got a call from a salesperson. I was very surprised. How did he know?? He was fast talking and pushy, kept trying to sell more years than I felt comfortable buying. If you have a good product, you should just explain the benefits. I did buy a 3 year plan, with 6 additional free months. But then the contract was not what was agreed to and I didn't get credited back the original charge for 1 year. It was difficult to get through the company phone tree and talk to someone, so I emailed and am still waiting... I hope the plan works, seems like a good thing to own.

Referencing your email correspondence of July 5th, 2018, and my response the same day regarding claim determination ** I submit the following: I was very disappointed with the final determination by your company resulting in additional unexpected costs to me. Using what I (and other Air Conditioning knowledgeable advisors I discussed this with) believed to be inconsequential and expected due to this being outdoor for 11 years “rust” issues to deny this claim was unreasonable, therefore I cannot say I have been pleased with your company. Using this criteria I believe you must never pay for any a/c unit and they all must have some spec of rust somewhere if they have been outdoors! Highly disappointed.

After receiving a call from a Choice Home Warranty Specialist, I was impressed with the details, offers and clarity of the conversation. The Specialist was well informed and the offer I accepted was a definite saving for me. Thank you.

The technician was terrific. He found that he only lived 7 minutes from us so he came in 15 minutes and fixed our problem. If he hadn't we would have had to call someone else as it was too hot to wait until Sunday. We were very happy with his service.