Choice Home Warranty Reviews

Did my order online which was a breeze. My serviceman was prompt, very polite. The service company was great. They called to confirm the appointment and called before the tech arrived. The service was great. My only problem is the sales calls after trying to sell me a policy, I had to keep telling them I have a policy but the service was great.

Choice never a dispatched service provider. When I called checking the status they said they couldn't find one to accept the order. I got that same response 4 days in a row. They offered me the option to find somebody else and pay for it and then seek reimbursement. Why do you have a home warranty policy if you have to pay for the repairs upfront and then seek reimbursement. Further that the reimbursement is going to be based on whether they approve it or not. So you have to pay a service provider to come out to even tell you what's wrong in most cases. Before the work can't even begin. The whole point of having a home warranty policy is to cover unexpected expenses without having to pay much out-of-pocket.

Work was completed as requested and ceiling fan installed. The fan was similar to the one I had and doesn't rock, make noises and barely push any air around. Service tech was knowledgeable and polite. Work was done in a timely manner.

Still waiting for tech or you to approve a repair... Have emailed you about this and have not received a response. We are in hot Texas heat and have to purchase fans to get some heat relief. We have children and teens both of which have respiratory problems (asthma)... This has not been a good experience. Have a brothers who is with homeowners warranty like I was and was asking him to drop them and one over to Choice but now??? Not sure.

I was given a company and time of arrival. No show no communication then you made it hard to get service for my tenant to get the service they needed. I had to give them something for their inconvenience. I wasn’t given anything for mine. Thanks for nothing and I know I won't hear from anyone. You really don’t care??‍♀️?

Up til now, I have not received satisfactory service from Choice Home Warranty. This claim was handled as I would expect all of my claims to be. I had low expectations because of my previous experiences, and I was pleasantly surprised. The technician came, he saw the problem, and he fixed it. I did not have to wait two days for an inconvenient appointment, the technician knew what he was doing, and there wasn't a lot of back and forth with CHW trying to figure a way not to cover the claim. Thank You.

Placed a claim, your staff got back to me with name, number and appointment time right away. By the end of the day, all plumbing issues were solved. This is why we have warranty on this rental and our own home.

My home is 30 years old and my HVAC unit inside the home is original. I'm a Realtor & Property Manager and have been in this home for 2 years. This home was and is beautifully maintained (I purchased from original owner). You sent 3 technicians out because you did not like what they recommended to repair because it was too expensive. Then I was told you're considering it a pre-existing condition because of the timing when I called the claim in. It took me 43 minutes on the phone, 4 different departments just to cancel my policy.

Denied 20+ year old a/c unit replacement due to “lack of maintenance“. I wonder how the unit lasted over 20 years if it was properly maintained? This company used a loophole to deny a claim they should have approved. Shame on you!

AC compressor failed due to a short, rather than normal wear and tear. Choice would not cover. Same this happen with a dishwasher claim. Choice paid 1/2 the cost. Never will we purchase warranty from such a poor provider. Form is poorly done.

Reliable response time from CHOICE, to response time to setup repair date and time, and repair person. This was my first experience with your company, and I was very satisfied from initial call to repair. This experience was a surprise because truthfully I thought it would be a hassle.

Beware of Choice Home Warranty. The salesmen will not provide anything in writing to list the terms of their services. When I asked about it I was told they are more concerned about saving the planet by being a green company than about giving me something in writing to hold them accountable. They referred me to their website only. No terms. No contract. No thanks.

I have called several times about the same issue. Outside HVAC unit needs to be replaced, but Techs will only fix enough to keep it running and add more Freon (not covered), because that is how they make their money.

My claim was approved yesterday morning, around 8 am. I called the technician and asked him if he got a hold of the door latch assembly. He said he would call me when he has it. I mentioned to him that I found the part in stock locally. I still haven't received a call from him. This really sucks because, I talked to a claims agent yesterday and verified that he got paid. My washer is still not fixed.

I got a call and The repair was scheduled quickly and the service man showed up on time! He was able to get my microwave running rather quickly. So So happy to it back. Happy with my warranty and their service!

Technician was prompt, friendly and professional. Issue was resolved in less than half an hour and within 24 hours from time of claim being submitted (submitted on a holiday). Excellent service during the entire process. Very satisfied with both Choice Home Warranty and the service provider Smith Mechanical.

I called to check on new coverage. Frustrated with the coverage I had for 6 years (from coverage when I purchased my home) with Sears and the very high cost and how rude one lady I talked with, I went searching for a different company. I don't need to pay someone to be rude to me. I believe in voting with my dollars. Rachel **, was delightful, professional, effective and I would be pleased to work with her again. Thanks Rachel for your kindness in helping me while in my state of frustration.

This company is a TOTAL SCAM. When you file a claim they never dispatch their technicians... why? 'Cause even the techs know this company is a scam. One of the techs that was a no show said they have issues with Choice so they are canceling our appointment. So what's next... they ask you to use an outside contractor. The contractor calls with a quote and they keep asking questions which a totally not related to the issue confusing the contractor until they hear one of their exclusion words... which are like a million... inclusions are like 10... and the BAM claim denied 'cause the BOT picked up the exclusion word. Please do your homework... read their exclusions and compare it to AHS, Select, etc. other warranty companies and the choice isn't gonna be CHOICE!

Well on the night before my trip to Canada??? I discovered that my fridge was not working. The freezer was but not the fridge. What’s dilemma I was facing thought I might have to cancel my trip. Well I called CHW and was connected with an agent at 6:30 am. I explained my situation, agent was Wonderful. By 7:45 am service repairman called and I explained my situation and he showed a great concern. Long story short he said he would be there by 9:00 am and he was even earlier. Suffice to say he knew immediately what the problem was and brought the part with him and had the situation accomplished and was done ✅ within an hour, how grateful I was can be put in words. Needless to say I am now in Canada and enjoying my vacation. Thank you CHW.

AC Repair - This is only our 4th time using CHW, and the 3rd time we've had to find our own service person. I'm disappointed that CHW has such a hard time finding a service person to accept the work order, but I don't. I've had no problems using the reimbursement program, but that is not why I pay my monthly fees. I signed up to not have to worry about costly repairs, but if I have to pay out of pocket first it can still create a hardship that I'm trying to avoid. It would be a much better service if you had technicians in our area who were willing to accept the work order.

I sent in a request at 11:00 am and about an hour later, I had an appointment set up for that same day! The repairman was here by 3:30 and had my air running by 5:30. He was very knowledgeable and very professional. He explained in detail was wrong and was very determined to fix the problem before leaving. Very satisfied with the service!

The claim was processed quickly and the repair person showed up on time and fixed the dryer. He even went to pick up the part so it could be completed in 1 day. I gave 4 stars instead of 5 because although this experience was very good, I've had prior experiences that were not so good.

Easy fast fix in the rain on time... Great guy. Very helpful. Told what was the problem and showed me what he was doing. Very good job. I would recommend him to my friends and Choice Warranty. Thanks for your help.

My garbage disposal all of a sudden stopped working. I called CHW and also filled form for the issue and service request. I was given the claim number and appointment was set up with a local A.F. Cost Plumbing & HVAC company. The technician came on Tuesday, Sept. 4th and as he was not able to fix the garbage disposal, CHW authorized to replace the unit. I had just to pay call charge. I am very happy with this first claim and CHW's quick assistance.

Our pool pump stopped working over the weekend so we contacted Choice and you immediately assigned a company. Unfortunately the first appointment wasn’t until Friday the end of the week. With temperatures in the 90s, our pool would be green with algae by then. So we called the contractor to see if they could come sooner. Since it was Labor Day they were closed and I had to leave a message. I called again Tuesday and left another message. Not wanting to wait until Friday and not having heard back, I contacted our normal pool contractor and they came and took care of the issue. You contractor called later in the day with a cancellation but I had already arranged for the repair. Since was an emergency I didn’t feel I could wait until Friday.

Henry did a great job. He provided great information regarding the different home warranty plans. He was concise and provided good information about what each plan covered. I will recommend Choice Home Warranty to all my friends. Thank you Henry.

I am new to Choice Warranty and selected them based on consumer reviews. My experience was a nightmare. When I put a claim for an AC issue, they said it was low on Freon and there was a leak somewhere. I needed to do a leak test at my expense and go through approvals before they can talk to me further. After spending a small fortune for the test they denied it based on information they apparently already knew. It took them a long time to process the claim because the assigned claim manager was on vacation and the case could not be assigned to anyone else. She did not return the calls or gave the courtesy to explain anything upon her return. Over two (2) weeks of waiting only to get to nowhere.

Had problem with central air system. CHW arranged a technician promptly. Technician found loss of refrigerant. CHW requires a leak test to determine source of leak but won't pay for test. I paid for the leak test. The tech said leak through evaporator coil. They claim the leak is beyond regular wear and tear and won't pay for system leak to be fixed and refrigerant replaced even though in my mind the cause was regular wear and tear in the a/c system. The system is serviced and filters replaced. I don't know what they expect from a consumer to do to avoid regular wear and tear. I think they want to cover only brand new items which don't need servicing. Customer does not matter. They hide behind all sorts of reasons that most customers are not aware of to not pay for repairs. I would not recommend CHW to anyone. I am going to drop them after two years of no claims coverage.

The toilet was leaking in my rental property, and Choice Warranty sent contract technician over essentially next day (excluding long holiday weekend). The technician replaced whatever were needed and fixed problem in less than one hour. What I really appreciate was Choice Warranty paid $500 for the job so I only need to pay $45 for technician to come. Both my tenants and I think Choice Warranty is great, even though we all thought the technician charged way too much!!! (It should be $200 at most for the small jobs like this). Choice Warranty deserves the best rating!

The Account Manager, Frances was very knowledgeable, professional and helpful in helping me make a decision between Choice and AHS. Thank you, Frances! Now let's just hope that I never need this coverage but if I do... you will be there for me.

The repairs were excellent and everything is now working again. My problem is with the policy and what is covered. I did not expect to pay almost $300 in addition to the $45 service call for adding Freon to my system. I am totally disappointed with the coverage of this policy.

I was recommend CHW from my mom, and I am glad I listened. Whether buying a new home or old, CHW is worth it! The money I spent on the warranty has already paid for itself in the first 6 months of me owning my first home. It's amazingly simple to use and the process is quick! I will use CHW on all my future homes.

Homeowner. I had my Air conditioner repaired. They were the best ever. They were on time, very kind, gave great information for the future and answered all my question. My husband was at the house so he called me to explain everything he was doing.

Have used Choice 3 times in the past three months. Each time the response time has been nothing less than perfect and the repairs spot on. Their customer service is great and attention to detail is on point. Highly recommend Choice.

This is the second time we have had to submit a claim but for two different appliance/A/C unit. Both times it was a quick start and the tech was contacted and came out the next day in one scenario and two days in the other. They were punctual and were able to fix the a/c unit within 10 minutes of assessing the problem. He had a part with him so it was 1,2,3. I have recommended Choice to a number of friends and co-workers.

Replaced the toilet wax ring. Was punctual, courteous and cleaned up after making the repair. Doubled checked his repair work to be sure the job was completed and done right and the toilet was working properly. Would recommend this plumber to friends and neighbors.

Felt like I didn’t have a warranty at all. The technician didn’t give us options for a leak in our AC. Just it won’t be covered and probably need a new one. Why pay monthly for a warranty that doesn’t cover anything? Not happy at all.

Regarding order# **. New claim (**) was raised on 9/2 and it seems that the vendor (Reco) was notified on 9/3 morning. Even I called the customer service on 9/2 evening and discuss about the new claim urgency, but the claim was dispatched to vendor (Reco) on 9/3. We were out of air conditioner for almost 3 days with outside temperature more than 93F. Apart from the above delay, the service provided by Reco was excellent.

The claim was placed on Tuesday 8/28. The resolution of the claim awarded me $700 towards the purchase of an upgrade or a new unit. $700 did not even come close to getting my unit operational. I could not get in touch with my case manager or anyone else in the company until she called at 5:15 pm on Tuesday 9/4. She offered to have her purchasing department help get a better price on equipment. I really could not wait at least one week to replace a unit when the temperature is in the mid 90s every day. The customer service and resulting financial solution was completely unaccceptable.

Had a loud noise coming from my dryer which resulted in a part being replaced and which the technician returned to replace it. Heard loud noises in the area around my pool pump which the technician indicated that the pump had to be replaced.

This is a scam company! If you thoroughly study their policy, you will find that in fact, they do not cover any kinds of repairs from those that can occur in reality. This is pure fooling! I signed up to Choice Home Warranty just because of the roof warranty. They write that they cover LIMITED ROOF LEAK. And then below there is a long list of EXCLUDED and NOTE. Carefully read! This is exactly what can really happen to your roof. At me twice from plentiful rains the roof has flowed. And they told me: "We do not cover shingle replacement". Excuse me, but what else can the roof leak from?! That is, for your money, they will repair ANYTHING! ABSOLUTELY NOTHING!

Choice Warranty had no plumbing contractor to assign to my plumbing stoppage. I had to go through their self-help process to get a local plumber approved to assist me. I am out-of-pocket a considerable amount. They advertise that they reimburse within 30 days. My 30 days have come/gone with no reimbursement. My drama must play out across the customer base, because they have a ready script for my dilemma.

Choice Home Warranty will make your life MISERABLE! They have not been able to fix my appliance for over 2 months. The last technician came about 3 weeks ago, left the unit in a mess and was going to come back the next day with parts but NO SHOW, NO CALL. CHW said parts were on ordered and the tech was scheduled to come back in 3 days, again NO SHOW, NO CALL. Buy CHW if you are looking for trouble!

Your persistent phone calls and emails this past month, before my contract expires has been the most horrifying annoying experience of any company I’ve ever dealt with. I have received probably three emails a day and two phone calls a day for the last month. It has gotten to the point where I just hang up on your reps. My contract does not expire until September 14. By the way I just renewed it today and still, after renewing. I get my second phone call of the day from your company. I was almost at the point of not renewing with you and if it weren’t for the fact that I am in a time crunch don’t have time to seek out another warranty company, I definitely would not have renewed with you just because of your marketing strategy. It doesn’t work. It is annoying, you stalk people. Nobody has time for this crap.

Well I was trying to purchase a 12 month policy to give to the homeowner that is buying our cabin. But had to do this twice with multiple times being put on hold and being transferred to one person after the other. Did the final part this evening to make the payment for the second time and the agent did not even want to talk but was rushing me through. He was to email me copies of the paid plan for me to send to the soon to be the new owner but I still have not gotten an email. I'm seriously thinking about calling tomorrow and canceling my order and going to Select Home Warranties, go check out customer reviews!! Enough Said!!

This is my first time dealing with anyone and was very impressed with the professional way I was greeted and treated on the phone. Phil did an outstanding job made us feel very comfortable in our decision to go with Choice Home Warranty. Thanks.

This is the worst experience, I have ever had. I do not plan on renewing. I had an issue with my microwave. They have a list of exclusions. The part that requires repair IS NOT listed on the exclusion list and they still say that it is not covered. This company does not honor the policy and their customer service is horrible. They will not let you speak with any managers or supervisors and have no intention on paying for covered repairs. I will be leaving them for failure to cover a $10 part. It's not even about the money, it's the service and lies. I will have to pay for the part and the labor for someone to come out, because they refuse to honor their policy. Breach of contract is what this is.

STAY AWAY FROM THIS COMPANY. My dryer broke because of one of the "Trusted Technicians who can repair your home systems & appliances" did a bad servicing on it and now CHW will not cover the breakage their technician caused. I have had them for 4 years and I, unfortunately, came to the realization they are a scam. STAY AWAY and if you already have do not renew if you make more the three claims with them on the next one they will find a way to deny the claim.

Spoke with one of your representatives today. Very pleasant conversation. I will try this company and see if it meets my needs. Pray all goes well with this company. I am ready to leave the company I am with. No longer happy with their services. Have been with the other company for 4 plus years.

They will repair the roof, except if it leaks. They will repair/replace your water heater, except if it leaks. They will repair your refrigerator, except if the R134 or Freon leaks. They will repair your washer, except if it leaks. If you want this kind of home repair insurance, go for it! I finally had to reverse the premium paid by credit card to settle the lousy coverage. The credit card company even found against them after investigating the problem and made a complete refund of the premiums paid.

The young man, though very nice, was there for a couple of hours and left because he "thought" it was a part that he didn't have. He'll be coming back this week at some point, and I expect the repair to be completed. This is the second time (first being a plumbing issue that your guy couldn't repair but my plumber, whom I paid out of pocket, was able to do) that you sent someone who instilled zero confidence in his ability to do the job. I DO NOT appreciate your technician, as I introduced myself still at my door, to abruptly say, "Before I go any further, I must have the service fee for my visit." What a sorry way for you to do business. NEVER AGAIN! I'll be negotiating cancellation of my service. My limited experience with Choice has been awful except for the young man who previously worked on my other AC unit.

I tried Choice Home Warranty for a year on two of my properties. One property had no benefit from it as every service call I made never had an approved claim so it was a waste. My other property had approved claims on small repairs but anything major was always rejected. I was dissatisfied with the service so I decided not to renew on either property when the contract was up. Weeks leading up to my expired contract I received calls from them 5 times a day (literally) and emails asking to renew. I picked up a few times and told them I wasn't interested in renewing and told them why. I kept getting calls after and asked them to take me off their list and I've already told them I'm not interested.

The response to my request for help in arranging a contractor to repair my air conditioner was immediate. The person handling my claim was courteous and helpful. My phone call was immediately followed up by an email confirming that a company had been contacted and assigned my problem. They gave me all the repairing company's information. I am very pleased with how Choice handled my claim.

The repair person is very professional, they come on time and glad I have the AC back in this hot weather. I would recommend to use them again. The only thing I do not like about this company, they do not have much for AC.

I called to file a claim and the technician came out that night. A part had to be ordered and the tech will call and let me know when the part will be in to come back out and fix the problem. Great service!

Was looking online for a home warranty and Choice called me within minutes. Salesman was informative and persuasive. I didn't really want to pay for 3 yrs up front but knowing I can cancel any time with a refund for unused portion made it palatable. Time will tell how well our relationship is.

Called about my AC problem and Choice called next day to set me up with technician. He called and was there the next day. He checked unit and said to replace thermostat. He will replace tomorrow it being Labor Day today. Unit is still running so was no emergency. Tech. answered all my concerns and very knowledgeable. Thanks to all.

Very courteous agent and knowledgeable and very affordable. We hope we do not need this but it is reassuring to know that we have it if we do. We have not used the service but I hope they come through in case we do need.

Received notice of expected service on Friday PM/Evening (3 to 8 PM). Contractor did not arrive, I received no word from you or the contractor. When we began (next morning ) to get service, it was impossible for us or you to contact the contractor. You promised to call me with updates and you did not. When you found a different contractor, it was for Wednesday. I contacted the contractor (Anthony and Son) and worked out a visit on Saturday evening at a premium cost to me, but could not wait til Wednesday for the AC. Your web site sends one around in circles with data required at every turn and no obvious path. Disappointed in your feedback procedures.

Repairman very prompt. Felt machine not repairable. Notified next day machine would not be repaired. Offered $299.99 to replace but no new machine would be provided. What happened to repair or replace? Can't buy new machine for offered amount. I must now find new machine in the $500 range (on sale price) and pay for pick-up of old machine. Nothing found in book stating that you would follow above program. -- ME WITH A 3 YEAR CONTRACT!

Massey Plumbing tech was unable to repair the leak in my toilet after replacing several parts on the tank. He said the entire unit will need to be replaced. I told him I want a replacement identical to the size and shape of the current unit. All of the toilets in my home are identical. Tech said he will ask like toilet.

I purchased an extra to the warranty to include my swimming pool, but when the filter broke, Choice Warranty would not pay. The contract clearly said that they would replace the filter, but the fine print, way below the text on included parts, said an exception was cracked or corroded filter casings. Does anyone even know what that is? That probably is the only thing that can go wrong with a filter. I had to pay $1,500 for a new filter. What other exceptions are in their contract for other items? I would not suggest anyone purchase a contract from Choice Warranty. It is a sham.

My dishwasher is not working. It took about a week to send someone out. Now I am being told 3 seems to get the parts. Not satisfied with the time frame of being with out a major appliance. Would give more stars if a dishwasher didn’t take a month to fix.

Repairing of garage door motor and assembly. Found motor and track to be no longer working, needs to be replaced. Will be replaced on the 4th of Sept. between the hours of 8am-11am. Will be able to explain more after the replacement. The mechanic was very professional.

Choice Home Warranty is the worst warranty company I have ever used. I am very disappointed in their service. You have to wait on hold for over an hour just to speak to a representative. I feel that the company tries hard to deny your claim and find reasons not to support you and help you when you are in need. I will never use this company again and I do not recommend anyone using Choice Home Warranty company! Big rip off for the customers!!!

This was our first time using CHW AND WE COULD NOT HAVE BEEN MORE PLEASED!! The entire process was handled very professionally. We were kept informed every step of the way. Our issue of a commode running constantly & several months of outrageous water bills was promptly and easily solved. The CHW technician (Scott) from All-Boro Plumbing came the very next morning. He was prompt, courteous and efficient in diagnosing the problem and fixing it. We were pleased with the service we received and CHW’s Plumbing Co./Technician Choice. Thank you Choice Home Warranty! We will not hesitate to call you should the need arise again. You provide the Consumer a great service!

From the time I sent request it took service company 7 hours before they contacted me. Even though your company gave me an appointment time The service company said that was not a correct appointment And it took 3 days of no air conditioning in 105 degree weather before the service company could be at my house. Service company was amazing and was able to fix the ac that day. Thank god. But your communication is horrible.

The value of the services is definitely great for the cost. In addition, they value loyalty in a customer and reward those that stay with the company. The majority of their contracted technicians are great and they do take feedback on those that aren’t. It is a good service for both your own home and investment properties.

I called in regarding a leak in my plumbing. A plumber was sent but did not help. I called customer service. They send a different technician and the issue has still not been addressed. When I called back for a third time I was still not helped by a supervisor. The customer service area is rude. The coverage is inadequate. I’ve paid $130 and I still have no resolution and I still have a leak.

I requested info about the warranty online and was called within 60 secs. I was told that, if the inside ac unit was replaced, the outside unit would be replace if not compatible or out of state code, so I purchased the warranty. I called twice to cancel after determining the outside unit was not cover. The second time I called on 8/31, the rep would not cancel my contract. It took me 15 minutes after being put on hold before the rep agreed to cancel. This policy to deny the customer to cancel policy is most discerning and most frustrating. I will be reporting this to the Better Business Bureau.

I was looking for a Home Warranty and I had talked with 3 different companies before deciding on Choice Home Warranty. Alberto was very helpful and called me back after I had time to talk to my wife. He was very professional and described the policy in detail and answered all my questions.

This is the email I got from them: "It has been determined that the air conditioning unit is not functioning properly as a result of multiple mechanical failures. The compressor is locked up and the bearings are failed in the condenser fan motor. Based on information obtained for this claim, the unit did not enter the policy in proper working order." Our policy started on 8/2/2018 and the ac unit was working fine thus the ac unit entered in proper working order. Oh and the vendor told me that this company is notorious for denying claims. Don't give them your money.

My garage door opener stopped working so I put a call in to have it repaired. The tech came out and diagnosed the issue pretty quickly. The opener logic board failed and the opener needed to be completely replaced. The claim was covered and the technician replaced the opener immediately. The process only took an hour from the opener being diagnosed to the new opener being completely installed. Couldn’t ask for better service.

Choice Home Warranty is a total ripoff. Every time I try to use it, they come out, immediately collect their $45.00 fee, then say they will have to get it approved, then they leave and we never hear back. When I call to see if they are going to fix the item, they say “It is not covered.” This has happened five out of six times I’ve tried to use them. You have to hold forever any time you try to call them. I wish I had never gotten involved with this highly unethical company.

Replaced pool pump. I requested service online and Choice immediately scheduled a service call. Service tech came and finished replacing pump motor within 2 hrs. No need for a second visit. Service tech was professional and did a great job.

On a positive note, this service call was eventually taken care of and authorized by CHW, so I am grateful that the outcome happened as it should have! Here are my observations that I find almost unacceptable, during the initial phase of registering a problem that needs attention. My guess is that I am NOT the first CHW customer who notices that it can take anywhere from a few minutes (which is perfectly ok) to close to an hour after being placed on hold, for a service representative to attend to one's needs. The cheery recorded loop message that offers a callback option and the constant reminder that 'someone will be with me, momentarily' almost adds to the angst I feel, waiting for the process to begin...

An order was approved quickly. Tech arrived on time and diagnosed the problem. The repair was approved very quickly by Choice Home Warranty. Then the tech fixed it. All in less than an hour I believe. No sitting around all day waiting for someone to show up. AC is important in Texas so I'm very thankful.

I purchased this warranty about 6 months ago and just recently had to file a claim. The on call wait time and pre-recorded message is disconcerting a bit. they always seem to have a "beyond normal call volume" and you have to wait forever. I filed a claim and that went smoothly til the tech told me they usually only work on certain things and that they would not be able to help me with my issue. I paid the 45.00 deductible and waited for them to complete the next referral to another company. I had to call them numerous times and got the runaround. There seemed to be a really bad disconnect with communication between Choice and the company transferring the work. Instead of my leak getting fixed I've been waiting a week now to hear back about someone else coming out. There is gallons of water in my vents and it would be nice for my warranty company to realize the severity of additional damage this is causing. Still trying to get it fixed

We had to wait for a week or more to get the part for our fridge. I am afraid if the same thing happens to our air conditioner, I just hope it will be fixed faster because my husband has asthma and needs the air conditioner when it is very humid out.

I switched from AHS after being their customer for many years. Vincent contacted me and explained how I could receive great service at a more affordable price plus went on to explain the 3 year program. His service was great now I have new home warranty on both my personal residence and my rental. I am already saving $50 a month by switching.

When I submitted the claim it was taken care of in timely manner. The repairman was here & found problem. With holiday he will return Tuesday. Excellent response from Choice. When I visited my financial advisor I advised him to look into Choice Home Warranty.

Please Stay Far Away from CHW - DO NOT TRUST THEM! My appliance has NOT been fixed for over 60 days now, they missed appointment and a tech last week left the unit in a big mess on 8/21/2018, promised to come back with parts on 8/22/2018 but NO SHOW, NO CALL. I have contacted CHW numerous time but have been getting a runaround. On 8/27/2018, I requested CHW to cancel the policy but the rep transferred me to Customer Resolution Department where Ryan picked up and said he was going to take care of me and said technician will call me with two hours BUT NO ONE CALLED the entire day. I called CHW again on 8/29/2018 and requested to cancel the policy (I have pre-paid for 3 years) but again I was switched Customer Resolution and Ryan picked up the phone. Ryan is not only a liar, he is also an idiot. If you are looking for trouble then choose CHW for your Home Warranty.

Opened case online mid morning, was called within hour to let me know someone would be out same day, by 4:30 new garage opener installed. Guy was knowledgeable, and very nice, he cleaned everything up before he left. Very happy with service!

Proficient Appliances And Repair came on time. Technician was polite and thorough. Quick service and dryer is back in working condition. Thanks so much CHW for the quick response and dispatched for service. I highly recommend CHOICE HOME WARRANTY for the great and super service.

When our air conditioning unit died, Choice Home Warranty contacted Kingsport Plumbing Heating and Cooling. We put in our claim just before 5 PM and the company contacted us the same day and was at our house by 9:15 the next morning at the beginning of the scheduled time window. They were very professional and quickly identified the problem. They had the correct part on their truck so they were able to fix it in 30 minutes. The claim process was very easy and a warranty company is only as good as the people that they contract with, in this case excellent.

Enrique was very pleasant and professional. Verified the leak, replaced the disposal and cleaned the area. He also unclogged the overflow unit from the dishwasher and instructed on how to maintain it for future. The repair was quickly handled, removed the old disposal and was very nice.

We called on Monday night cause our garage door stopped working for us on Sunday. The company that was dispatched was great to work with. They understood we were a working family and worked around our schedule to make sure we didn't have to miss a lot of work and really helped explain things to make sure we had what we needed.

Repair work was completed and it took care of the problem. The repairman found a hose in the dishwasher that was causing the leaking and replaced it. We have had no problem since he left. He was courteous, polite and took care of the cleanup.

It went bad since the beginning. I was bombarded with a ton of mails and calls when I was quoting. After I enrolled, received a call offering a better deal, when the caller noted that I was already enrolled, just hang off. I had a hard time trying to speak with somebody in Spanish, never got a call back after few intents for my first claim, you need to be prepared to deal with a website, no human will assist. My repair was rejected due the exclusions, and then I noted that the exclusions are for more common problems, so what is the case to have a warranty that only covers very rare defects?

Ac not cooling well. Added freon to the unit. Repairman was kind and courteous. Checked ac out fully. Choice acted promptly and assigned job quickly. I am currently very satisfied with Choice Warranty.

We had garage door problem. Choice could not find a repairman that could respond in a timely period so they suggested we call a local service and they would reimburse us if we worked thru Choice to verify cost. We did this and door opener was replaced the following day and we were approved for reimbursement.

The commercial says never pay for a home repair again!!! That is the biggest lie that’s ever been told! In January 2018 we spent $1200 for a furnace. Additionally the supervisor at Choice Home Warranty mention that they had spent out so much money the previous year and it just turned into a terrible situation. After the end of the contract I will not use Choice again ever! They lie, lie, lie in their commercials and in their ads. They are very cunning. It’s always this is not covered, that’s not covered. I’m done. I have been with them since 2016 and I’m very dissatisfied. I could tell you more but don’t have time! Even their contractors know how shady they are. I recently had to wait almost a month to have my dryer and dishwasher repaired on 8/20. The absolute worst. If I could I would sue them about my furnace but hopefully I can discourage enough people that they will either deliver on their promises or go out of business.

My AC stopped working, it was about 10pm, I called thinking maybe no one will answer but I still wanted to call and see, well... someone did answer right away, took all my information and gave me a case number, told me someone would contact me the next morning. Sure enough, the next morning at 8am I had a call from Choice Warranty telling me that the AC company was going to call me between 11 and 3pm to let me know exactly at what time they would be coming to my house. The AC guys came at about 1pm, they were very professional and fixed the problem in no time... I had my AC working right away. Thank you Choice Home.

A/C stopped cooling suddenly... Called for service. Repair tech showed up a couple of days later... Said refrigerant was low and CHW requires a leak detection test before repairs can be done... Waited another week and paid technician to leak detection test. CHW suddenly tells me they don't pay for this. Test revealed a leak and technician says he has to submit findings to CHW before repairs can be made... Another week goes by and no one calls me.

Very pleasant experience. Tech was earlier, very nice and professional. Customer service was very good and pleasant. They called right away, very professional, got it all processed and had someone out here the next day. Work was done in a very timely manner. I would highly recommend CHW to friends and family.

I have been with Choice since January and before that 8 years with American Home Shield. Both companies find any excuse not to cover appliances. I have replaced everything myself. This company didn’t cover my fridge or my AC and the reasoning didn’t make sense, read all the fine print. They said my AC was not due to normal wear and tear but I had it regularly serviced and the filter changed. I will save a lot of money by just fixing things myself. Don’t bother with this company.

Sinks slow to drain. Vernon ** was the plumber. My appointment was set for further out than I had hoped because I had 15 people coming for dinner. He called me and said he was available to come ONE DAY EARLY. That was awesome. He knew exactly what to do. He communicated clearly; handled the problem with precision and cleaned up after he was finished. I am very pleased with his work.

Well I had a little trouble at the start but Choice stood by their name and kept the electricians coming back until I was satisfied. This speaks volumes to me and I signed up for five more years. It's hard to find repair outfits today that you can really depend on. I take my hat off to Choice and their company.

Choice sent out a technician from Dr. OC Appliance Repair Company to fix my refrigerator. The technician was very kind. He moved my schedule up to 3 days sooner. He was prompt on his schedule time. He explained the problem clearly. I will use him again. Thank You for resolved my problem.

Emails and text messages every other day is ridiculous. Receiving emails at midnight - 4 A.M. is uncalled for. Also sending the multitude of emails 3 months prior to the end of service. However the first time I was asked by the hounding phone calls they did not comprehend that I did not have the financial ability to make it happen. About 30 calls later and 60 emails and text I finally decided to answer the phone. I had a nicer gentleman offer a better deal with finance for a few months. So I decided to renew. Stop pestering people and let your company speak for itself. I have had a few bad experiences with Choice, and it always seems like they would band-aid the problem. Then truly try to make it right. Please make strives for this.

Initially, North Georgia A/C was going to answer the service call. Instead, Valley Breeze A/C showed up. I explained to the Technician about the problem and he said that it must be because the unit is dirty. He then told me that it would cost $185 for cleaning the unit. He proceeded to wash down the unit with a garden hose and 1/2 gallon of hydrosoap (acid). After that assembled the unit without checking the controls. Problem was not solved. He said if unit doesn't shut, to open another ticket and I won't be charged the deductible. Problem was not solved. Unit is still running non-stop.

Problem reported Wed morn 8/22. A vendor was finally found on Thur at 5:00 PM. Had to wait over a very HOT weekend w/o AC for repair on 8/27. This is not the first time it has taken multiple days to find a vendor.

Called CHW for repair of A/C which would not respond to changes in thermostat settings. Got and appointment for the following day. Technician arrived on time and quickly identified the problem. He corrected the problem and gave the entire system a good "look see" to ensure everything was working as expected. Kudos to the technician and to CHW for their quick response.

Laundry Gas Dryer - Choice Home Warranty respond promptly. Technician dignified the problem but he did not have part to fix the problem. He said he will comeback with the parts. I have not got response yet from the CHW or the technician.

First claim and rep handled it perfectly. Put me on a brief hold and came back with authorization #. Happy customer, glad I went with CHW. Already told my coworkers how easy it was. I would certainly recommend your company.

The claim process was simple. The vendor came out just as was promised. He relit the pilot light on our hot water heater. Two hours later the hot water heater (5 years old) was spewing water. I called him to request he return. I called Choice Home Warranty all to no avail. My "policy doesn't replace hot water heaters". It is frustrating that when we have a problem, calling you will not help us. We do not plan to renew this contract. In fact, we removed your information from our closing documents (we purchased just one month ago). We will never bother you again. A real benefit of this policy would be that even if our policy doesn't cover something, the vendor you sent could come help us actually solve the problem.

We had an issue with a garage. We used our warranty and were helped by 465 Garage Door Company. David was excellent. He was available the same day we submitted the claim, came in and fixed the problem. We paid 45$ claim fee. I'm not sure what amount will be covered by the warranty, but we paid 365$ for what was not covered. I wish we can be reimbursed a portion of it. But oh well. Anyway, the service was excellent.

Very respectful and helpful customer service, easy to follow instructions emails with technician appointment times and status of your claim, very prompt with your claim and expert chosen technicians for repairs, very professional and kind technician, made sure you understood your issue and how it was repaired. Thanks again Choice Home Warranty. You guys are awesome and very professional.

8 days I had to wait for a result of a simple claim. Any time I contacted customer services was none accurate answer of when it will get done. They only said, "the technician has not contacted us back with whatever information they need". It is not a client fault that your technician is not an efficient contractor therefore I as a client was paying the price on my end for the lack of professionals of your contractor. I want to cancel your service. It does not fulfill my expectations.

The basement furnace has a leak which accumulated a lot of water near that area. CHW’s technician Just Cooling came and fixed it in one visit. Good service from CHW and good quality contractors. I have a few properties under CHW due to their great ranking and wonderful services. I would recommend landlords to use chw’s warranty services. Make your mind in peace.

Pool issues. Wasn’t sure why my jacuzzi was losing water. Rebel pools came out, tested a couple things and then realized the problem. The repair man took time to answer all my questions. Everything is working and no problems with my jacuzzi.

After filling out claim form I had an appointment in less than half an hour. The plumber selected showed up less than 24 hours after claim was submitted. I was pleasantly surprised. Thank you. Superior service. The issues was resolved in less than an hour with the vendor going above and beyond.

Well at first I was very upset due to No one call me to tell me what time they were heading to the house. They just said 11-3. See people work so I was waiting for a phone call to tell me when they were on their way to our house well they call me when they are at my front door well No call so we were not home at work. So I talk to a Micheal and he said he had other stops and maybe might come back to call the office to see if they could send someone else and they said NO and would have to wait again for another day. So I call Micheal back and told him he would be the one to come back and he told me he would try. So he calls me back we meet at the house and Micheal and his helper were very nice and they fix the problem. Thanks to them.

HVAC work - Response time was very quick, we had a technician to our house within 2 hours of filing the claim online. The work was done with great attention to detail and in a timely manner. I highly recommend the use of a home warranty, and Choice Home Warranty is the best.

Never would I recommend or use CHW again. The only reason I have the warranty was because the seller of my current home transferred coverage to me in lieu of purchasing a standard 6 month warranty when a new house is purchased. My most recent claim was for a plumbing issue that caused a backup into my house, damaging walls and floors. I submitted a claim and CHW sent out a very underqualified, under experienced plumbing company. Needless to say, they diagnosed the issue incorrectly.

I just resigned up only because I am selling my home and want to transfer the warranty. Your company called so many times a day that I considered reporting it as abuse. You sent so many emails it was obscene. If someone wants to sign up they will but your nagging will prevent me from signing up at my next home.

I wanted to find another home warranty group since my original group had fallen out grace. My research to find a new warranty company led me to Choice because it was the highest rated. I was also impressed with the military discounts they offered. That showed me the dedication the company has to our veterans. That sold me...

It would behoove me to say anything negative about this company that bent over backwards in helping us resolve our problem of ascertaining a new or fixed Washing Machine. We decided to purchase a new Washing Machine, since the old 15 year old Kenmore Elite was too costly to repair. One of their service Reps. named "Precious" patiently walked us through the cost of repairs and provided us contractual support that our Warranty contract provided us financially that will help us purchase a new Washing Machine. We are very satisfied with the way they helped us. Thanks much!

I was pleased to get the email of your special signup options today. I signed up and got a great price for covering my home systems. I had Choice Warranty at my previous home too. Keep up the great work.

The communication from Choice Home Warranty regarding my claim was timely and complete. The service company (Aero Refrigeration and AC & Appliances) was also quick to respond and were able to take care of my issue. Our issue was resolved in a week, which is very much appreciated! Thank you so much for your professionalism both in communication and follow through.

I called after midnight, immediate response by friendly operator. Received call-back on time the next day. Gentleman was prepared and advised me well and, I think, honestly. Gentleman was competent and related well to my questions. Company seems to be focused on meeting the future customer's needs.

Repairman came at exactly the time quoted. Didn't have part but said he would order and be back to finish work. Waiting on the part. Fixed dryer temporarily until the part comes in. CHW was very helpful in getting someone out to fix dryer.

The sales person Kelly was very helpful. She was patient while I looked up pertinent information and made suggestions that were helpful, also. She put together a plan that looks as though it will cover my needs at a very reasonable price.

I purchased the warranty after I spoke with sales people at company because he answered all coverage I asked are covered! BIG MISTAKE. Before you sign up ask they send you the term and condition. Water Heater is not covered! Ice Maker is not Covered! This is what I find out after 3 months, They will find something to deny your repair. Just watch out.

I did not like the fact that before I even finished my info on the website someone was calling me. I hate the numerous calls that followed. The first time I was contacted the operator ran my credit card before my authorization.

We called for garbage disposal repair. Scheduling was easy. Repairman went out and said it needed to be replaced. He replaced it with a new highly rated name brand garbage disposal in less than one hour on a Saturday. Thank you, Choice!

Plumbing claim. I want all my money back. I am going to whatever it takes to get all my money back. Since you guys have no proper covert and did not nothing get someone on time to the house. You cheap **. I will go to court, if you don’t give me money back.

Do not ever buy Choice Home Warranty please...! Agree with many of the people who have provided reviews and responses about the warranty service offered by Choice Home Warranty. I chose them based on their reviews on the consumer bureau review website. Now I wonder now whether all the reviews were fake? Please go and check some 'real' reviews on **. Very bad experience, whenever I've had a problem they would always find a way to say, "No we don't cover this, because of this or that." Their business is designed to do that very well.

Cooling went out one morning and by the time I realized what was wrong I called my AC company who promised to come out the next day!! I also called the Choice Home Warranty line to establish the claim and they referred me to a Houston company Bi-Polar A/C who called to say they would be out the next day. In the event Bi-Polar called early the next day to say they had a cancellation and would be there about 10 a.m. Marvellous! The tech duly arrived on time. Nice young man with a uniform shirt and very presentable. (Means a lot to me as an ex- navy man) The problem was quickly resolved as it was a capacitor which he replaced and cooling started again. Just excellent service and despite the heat my fans cooled me sufficiently to allow me to get a good night's sleep. I had another warranty service at my last house and they were sloth slow, so Choice Home Warranty was a breath of fresh air this time! Excellent service.

My old fridge was barely keeping an accurate temperature ranging from 45-50 in the refrigerator and the food was spoiling. The new one is spectacular! I thank you very much for the Choice Home Warranty refund!! I greatly appreciated the refund.

Reported problem 7/19/18. Technician came to service, found the problem that compressor not working. Technician never gave me any report, I did tell the technician that my system had been maintained every May every year in the last 4 yrs. If any problem, things would get done while maintenance being done. HE DID SAY THAT MY SYSTEM was very CLEAN. He would write the report and turned in. Never seen report and took the whole week!! (In texas hot temperature around 110 that week with no AC). I HAD TO CONTACT YOU FIRST! AND THEN all those excuses you gave me NOT TO PAY!

Great fast services, always help customers, never forget to call you to check on orders, services is always no longer one day. I recommend more friends to your company cause I feel is great company, always help customers. My daughter got great experience too.

The technician arrived on time. He was knowledgeable and courteous. The repair was covered by warranty. The technician also took the time to explain the upcoming change on the manufacturing process of air conditioning units and also explained available options.

Our first call was late evening 8/22. Treena was pleasant, and professional. She informed us of the process and we hung up. Next morning, we received a call letting us know who was coming to complete the work and when they would arrive. The service professional called us on 8/23 to let us know when to expect him. He arrive on 8/24 at the stated time. He was professional, polite and shared with us what he would do. I followed him to the attic to SEE what he was doing and to understand what to look for (teaching moment). He made a trip outside to check the unit and identified the issue. It was fixed in no time. Doug was very thorough in explaining our issue and what the recommendations were to fix it. We are very satisfied with the speed in which this issue was handled by CHW.

Excellent product, service and understanding my needs and concerns. My hope is I will feel the same at renewal time. Tracie was outstanding, price great, coverage was superior. I compared and Choice Warranty stood out. Very Positive at this point.

I recently had my A/C motor go out and submitted a claim online. Within an hour a service appointment had been scheduled with Hicks Brothers Heating and Cooling. They were at my house within 4 hours of claim submission and did an OUTSTANDING job!!! I was super impressed and will be requesting Hicks Brothers if I ever need A/C work again.

I was pleased with the service that was done. He was professional, knowledgeable, and on time. The time assigned was not a good to come, tech called back to reschedule in a very reasonable amount of time. I will refer tech to others. Thank you.

Tenant is without AC for last 2 days, please help at the earliest. Talked to AC tech guy that you sent, they are not able to fix the AC. We are in Dallas, Texas and temp is very high. Tenant has 2 young kids without AC in the home. I am planning to replace the AC to help the tenant and cost is $4200, and I'll cover $2200 so can you please help to cover $2000 from choice home warranty so that we can replace the system. Please help so that Tenant can get relief from the heat.

Choice Home Warranty added me to their email list without my consent. Now I am receiving their spam emails. I tried to unsubscribe but their unsubscribe button does not work or do anything. Tried it with alternate browser also. It appears I'm doomed to receive their unwanted spam mails until the end of time. Tried to contact them via their website but there's no contact link at all. The last choice is to send them an unsubscribe request by snail mail but who has time for that? Go away Choice! I'm not interested in reading your endless spam.

Over a week to unclog a toilet is not acceptable. Also, I was totally lied to about your service. The rep told me that you provide 24/7 service when in reality the service stops at 7:30 pm and never on weekends. A repairman contacting me within 24-48 hrs is also a lie. I was told in less than 24hrs I should just find my own technician and I could just get reimbursed 3O DAYS LATER... total **. Should have never switched to your co. Worst service ever.

I've been a Choice Home Warranty customer for quite some time. Wouldn't honor claim to replace Water heater. Said tank not covered; only cover moving parts. What moving parts are on a water heater; won't replace tank! Not a good Choice. Go elsewhere. This is Total SCAM!

CHW took my repair seriously, and got a repairman out the next day. Fortunately, it wasn't a major thing. Refrigerators Plus was knowledgeable, quick, and friendly. Hopefully, we won't have any more appliance issues, but if so I would hope they're the ones to come.

Choice Home Warranty was unable to find a HVAC company in the area to respond to my problem. They offered for ME to use anyone I wanted to repair the problem. GREAT OPTION. My only suggestion would be to call as well as e-mail. Due to the heat (88' in the house) 98+ outside I called a tech that I use. Had him fix the problem (bad contactor). I had this done before receiving the e-mail about finding my own tech. It was too hot to wait for them to find someone. If they would have called I could have had the tech speak to them and get reimbursed. Now I have to ask the HVAC company to call Choice Home??? They already told me they don't like to call warranty companies. We will see what happens. SUGGESTION E-MAIL AND CALL. Overall a home warranty is worth the price. MY mother, son and friends that I have recommended to Choice Home have all had great experiences.

Quick to make initial contact, accommodating in setting up appointment, around my needs, timely making the appointment, direct in finding problem and making repair. Professional and friendly in demeanor. Service men had the repair part on their truck, and explained what they had to do and displayed, the damaged part. Repairmen left the room where they worked neat and clean, after the repair.

Excellent contact and scheduling service. Service person did an excellent job. A&E Mechanical were very nice and caring. Appreciate their keeping me informed about service. Thank you. Would recommend Choice & A&E Mechanical. Anthony was the service person & he was prompt, personable & knowledgeable.

I told him drain has to be unclogged from roof. He refused and went under sink-and it was not unclogged - I paid fee but wasn't fixed. The company they sent out last yr. did it right - this didn't. The job still has to be done.

This is my 3rd warranty company. I HATED my experiences with the others and their service fee was more. The service with Choice is fast, convenient, and cost-effective. I LOVE my contract provider. Service occurs within days of the request, the providers are nice and professional.

According to my policy Section D subsection 8 under the tile PLUMBING SYSTEM/STOPPAGE Choice Home Warranty expect to provide service for leaks and breaks of water, drain, gas, waste or vent lines, except if caused by freezing or roots- Toilet tanks, bowls and mechanisms (replaced with builder’s grade as necessary), toilet wax ring seals – Valves for shower, tub, and diverter angle stops, rinses and gate valves.

We placed the call on the weekend. The tech did not arrive until late afternoon. The technician that took care of this job was not capable of fixing the issue. He wanted $1,000 to fix the issue. We agreed to it but then he said he cannot fix it until the next day. We had to call another company who charged us almost the same amount but they fixed it in an hour. Choice just paid us $299 and washed their hands of it.

Washing machine leak. Technician came, spent 5 minutes inspecting before telling me the leak was due to a drain stoppage. Left without doing anything other than collecting his $60 fee. Told me to call a plumber. Said nothing about ruined hardwood floors... Called CHW and they started a new claim - paid $60 to the plumber who also left without solving the problem due to “leaking sewage” under the house... Told me to call Servpro - still waiting...

I was disappointed with the solution that was presented to me for my microwave repair. You chose to offer me a portion of the replacement value of the unit. Not the full value or even an option to have it installed. I’m not a handyman or very mechanically inclined. So not only do I have to make up the difference in price but I have to pay someone to install the new unit! Very disappointing!

Dishwasher not heating. The technician was very prompt and polite. He was very knowledgeable and did a good job of diagnosing the problem. I am very glad I have Choice Home Warranty. I hate to think what my bill would have been if I did not have them.

I HAVE A LEAK UNDER MY BATHROOM SINK. IT'S BEEN A COUPLE OF DAYS WAITING FOR THE APPROVAL TO GET MY SINK FIX. This is not fair and I'm still waiting. I paid my 45 dollars. I talked to the plumber. They still waiting for you to call. THIS IS BAD.

My air conditioner was not cooling. I called and scheduled an appt. No one was available. I called back and they still did not schedule a technician. My grandson who has respiratory problems could not endure the high temperature so I called a licensed tech myself who arrived within an hour. He called your company to get authorization but it was closed on late Sunday. I called on Monday and cancelled the tech and reported the repair results. She told me to send in the work order for review for reimbursement. I have been with the company a long time.

Provided service in a timely fashion and was courteous and helpful. American Home Choice compared Home Shield covers more household items like for example the second refrigerator in our home. The warranty coverage of American Home Choice is more reasonably priced than American Home Shield too.

Not at all happy with customer service. Our ac stopped working and I called at 11:12 to file a claim. Was told someone would respond within 24 hours. I stressed that this was a urgent matter done to my husband being 93 yrs old and has many health issues. Living in Arizona with outside temp at 110 and NO ac is very dangerous! If this was a washer or dishwasher, 24 hours response time is acceptable but not for your ac!! I spoke to 4 different people in customer service. One told me it was out of his hands and hung up on me!!

Washing Machine Repair. It is always a pleasure to deal with someone who knows his business. The diagnosis; was not an easy one, but was done in a matter of minutes. My machine is twenty years old, but the required replacement part was available in the truck. I could not be more satisfied with the service provided.

My AC failed to cool properly. The contractor sent by Choice determined that no leak was present but the refrigerant was low and the motor was no longer working. Choice warranty will not cover the claim, because they insist that there is a leak and they won't cover the leak despite their contractor explained after a pressure test and electronic test that there is no leak. The unit is 15 years old. The exclusions in the Choice brochure for A/C does not mention low refrigerant or leaks. But rather all parts are covered. Once I appealed the denied claim, they simply stated this is not normal wear and tear. So none of it including the motor is not covered. So with those simple words... nothing is covered. SMH.

Electric problem must be inside, not outside home-- landscape lighting claim accepted. Paid $60.00 service fee. Claim rejected not inside the home. Why was a claim # given and service agent sent when I explained this was a electrical landscape lighting problem. This is bait and switch. Refrigerator in garage given a claim #. An agent sent for 8-24-18. Called today to check on claim to make sure it is covered. "NO" because it's not in kitchen- Had I not read claim I would have paid another 60.00. This Choice Home Warranty is a SCAM. I HAVE BEEN TOLD, "Beware. Choice warranty does not pay out for repairs."

I think your policy should change when it comes to refrigerators because; if a technician is dispatched they should attempt to fix the problem because of the loss of food, food is becoming more and more expensive. Please think about it.

I was transferred to 3 different people because they could not find my contract!! I have 3 properties with you and 2 people could not find one!! The third person did and took my service call. It was for ac not cooling in South Carolina. I was told I would hear from a contractor in 4 hours to 24 hrs. As I speak only thing I got was a confirmation of claim email from you.

I think you should have two or three year not just one or five year. Or at least a payment plan for this as that is a lot of money at one time for seniors. I like your insurance but you have to work with the elderly.

My first call wasn’t promising. The representative had all of our info in front of him, my husband and I was not sure on what bank card we were going to use. The representative said ”Give us a call back when you make up your mind.” Then just hung up. I was furious, my husband called back and spoke with Eric who was very helpful and answered any and all questions we had. Great Customer Service. Policy covers everything And a 5* rating.

My electrical sockets in my kitchen started tripping on 1 Aug 2018, nothing different was plugged in the sockets. I contacted Choice Home Warranty, they sent Action Electric and when they left the problem continued, call them back. The guy was somewhat rude. The same guy came both times, I paid $45 the first visit and he was requesting another $45 for the second visit but I refused to pay because they didn't fix the problem the first time. Very disappointed.

The contractor F.A.S you do business with doesn't have a sense of urgency and cause the work order to be delayed and consequently obligated me to ask CHW to assign another contractor. You couldn't find anyone to come service my unit so I elected to go with the reimbursement option. Your service representative told me you get to choose your technician to fix your unit and CHW would cover the cost. Well that turn out to be not totally true. I was only reimburse $190 of the $350. I am going to pay to fix my unit. The representative failed to tell me the reimbursement was going to at CHW's rate which I thought was totally not been honest with me after I had already paid my $60 service fee and didn't get nothing for it.

Made appointment for Friday. No call from contractor, 3 to 8 was time to arrive, no call, called contractor 8:15, he told me order was canceled till Monday 3 to 8 arrival time. Called at 5 pm. Said would be at house 5:30 pm. Contractor showed up at 8:07 pm. No service man till Wednesday 9 am. Door opener still not fixed, almost week without opener.

AC went out on Saturday and by Monday afternoon it was working. The company that was sent out to repair was friendly and got the job done fast. They even came early than expected and understood the problem and explained every question that I had. They explained what was wrong and what had to be done to fix the AC unit.

We had a great experience with the Electrical Co. This is the company you sent to fix our MB ceiling fan. - Berend Electric LLC. Even though Matt was caught up in traffic, he was kind enough to call and let us know. Matt was extremely polite and did a fantastic job. Thanks for a prompt service call also.

I have the warranty for a year and they have responded to all the calls on time. They also have the reimbursement option in case they cannot find the technician for you. And all the process happens very fast. Will recommend this to my friends and family. Really a peace of mind for homeowners.

I called for a washer repair in July 1, today is already August 22 and I am still waiting for them to reorder the parts for my stackable machine. When the serviceman comes for the first time, he did not bring the right parts since my GE stackable washer and dryer was discontinued. He also disconnected the dryer which he should not done because originally the dryer was working, now it is not. My tenants have left without washer and dryer for near 2 months during these hot summer days. They complaint to me in emails and phone calls. I might need to reduce their rents to compensate them. If you were a customer of Choice Home Warranty, how could I rate your service for more than 1 star.

They came in a unmarked Van and didn't have a ID card. They didn't speak good English. They ask me if I had a ladder. I told them I did. I ask them didn't you bring one. They did get one out. They did get it fixed but wanted me to have a $100 plus done.

They have good services. It's easy to claim. They make appointment quickly (usually the next day). Also technician is on time, professional and does good job. We have good experience with this Home warranty company and will recommend to our friends.

Three times in the last year CHW denied claims that should be covered, they send technicians out that either don't know what they are doing (googled repairs they should know) or lied about a repair issue (a simple drain leak). They collect service fees and then lie to CHW about the issue. I have two contracts with them that I'm about to cancel. Don't waste your money on this scam company, go to American Home Shield.

I had a leak in my bathroom sink. Representative from Home Choice Warranty scheduled appointment. Within an hour I received an e-mail with date and time for my appointment. I called to plumbing company to rescheduled the date of appointment due to my work schedule. The people was nice and able to changed the original date of appointment. Technician able to fix it fast. I had a great experience with Home Choice.

AC technician showed up 30 minutes after waiting for him from 11 AM to 3 PM after calling the CHW because he never contacted me to confirm appointment or to let me know that he's running late. He wanted the service fee upfront after 30 minutes the repair was approved and he said he has the motor in the van and he'll get it after I pay. Then he said he doesn't have it and had to go to the store to get one 5 minutes away. He never came back or call. Now, claim says closed. What's up?? 93 degrees in the house. 86 year old mother in law suffering. Not happy right now. Hope someone is coming back today to fix it.

Discount on new service. After signing up for the first time I see how it will help me in the near future. I just had to replace my heat pump in my house and in Texas, it can get very hot in the summer. Now I understand appliance will break down and this coverage will help greatly.

All was handled well in dealing with the failure of our dishwasher. The only problem that developed was that there turned out to be two (2) reasons for the failure. The second reason did not come to light until after the assigned technician found that the solution to the first would not solve the overall failure issue. CHW decided that the dishwasher should be replaced and helped to facilitate this decision by offering $279, which I believed could have been a little higher. Nonetheless, communications were excellent and their responses demonstrated a sincere desire to be helpful in arriving at an amicable solution. I especially would applaud a certain agent (Jasmine) for her patience and help.

When the service technician came out he strongly insisted that I needed an entire new system; OR that a very detailed cleaning be done. Choice denied anything to be done. And while I understand my initial coverage just began less than 2 months ago, Choice didn't even suggest they'd help me with any expenses or refer me elsewhere to get help. I'm a single mom with 2 children (recently widowed) who was very new at this. I would have agreed to some form of help. I felt they could have suggested other outlets to reach out to. I am still left stuck with a molded, leaking, and dangerous system. P.S. The company sent out a technician from Seabee AC and he was informative, took the time to show & explain things, and went to bat for me. Very knowledgeable and personable.

Service call was for Tuesday but when I called in Monday morning the technician was able to come out Monday after 2 PM. I was extremely happy technician showed up on time and courteous and fix the problem. It turned out to be my Freon and I was up and running in no time with cold air.

I conducted a lot of research on the internet regarding home appliance warranties. Nearly every article I looked at to rate the different plans available had Choice Home Warranty as the top rated. Thus far, I have only purchased the plan. My experience with the agent who I dealt with was excellent. He was personable, knowledgeable and took the time to answer all of my questions. Very pleased thus far. The proof of the pudding will be when I need to use the policy.

Garbage disposal - Amigo plumbing was great. They also fixed my sink a couple months ago. They were thorough and neat and personable. They arrived in a timely manner. I would recommend Choice and Amigo to friends. Choice was great to work with!!

Contact with Choice was very successful. An appointment was made with a plumbing firm. Although they arrived later than scheduled, the work was very efficient and successful. The area was left clean. All in all, I am satisfied. Restoration is pending.

Speedy response by CHW. Great and speedy response from appliance company to inspect the clothes washer and determine the problem. Then quick response from CHW. This was our first claim with CHW. Nice job! Like the website which was easy to use. CHW stays in touch with us throughout the process. You selected good repair person to help us.

I had a pleasant talk with Neil about the different policies and hopefully, I chose the right one. Neil did go through all the advantages of each policy, so I could make my choice. I just hope your company lives up to the praise Neil has given you. We will see as my policy doesn't take effect until 9/15/2018.

I went on Internet to submit claim for three toilets, one of which had a blockage. The Plumber was sent the same day. He kept calling CHW to get authorization. I told him I have the order number and the previous Plumber just came and did the work. He did change the item needed in the other two tanks. I felt there was no need to waste time calling CHW.

I bought a used house (2.5 years old) September of last year. I opted to get 1 year of Choice Home Warranty. I had an inspection done and everything worked fine. However, once we moved in and our gas line was reset, one of my water heaters wouldn't start. I called Choice Home, they came out and said it was due to sediment. ($65 charged). I called a plumber and had him flush out the system to find very little sediment and my heater still won't start ($85). I call Choice Home, and am assigned to a case manager. She did not agree with anything and said they won't cover anything, I asked for another diagnosis and asked for repayment ONLY if this was determined to be a misdiagnosis. She disagreed and hung up on me. My warranty is about to expire and they will wait this out so they don't have to pay for anything.

I LOVE CHOICE HOME WARRANTY!!! I was with another company for decades before I found out about this company. I will be their personal word of mouth advertisement forever! They have been upfront about all of their services and solved every problem I have had with service providers. Thanks, Choice Home Warranty for your existence.

Very please with contractor that came out to repair my AC. & home warranty quick response to my request. I would recommend Choice Home Warranty to family & friends, this is the second time I had to call on Choice Home Warranty for a home problem. I am happy with both results. I plan to stay with Choice Home Warranty long as they contuse provide good service.

I have an issue with my air conditioner not cooling. I finally made a call after dealing with it and a tech came out July 11th. Me and my stepfather stayed with him the entire time. Nothing was done but freon. It worked for a little while and then back to what it was doing. I have been in and out of town with my son who has been ill and my brother on dialysis. I finally called in regards to the claim. The lady I spoke with stated she would REOPEN the ticket and get someone out.

First Claim took almost 30-days for the contractor to show up. (Electrical). Second Claim is denied stating "The condition that the pipe was found in does not constitute a normal wear and tear failure." AS OF YET, A CONTRACTOR HAS NOT COME TO SITE YET TO EVALUATE THE HOLE IN THE COLD WATER PIPE THAT FLOODED OUT MY LOWER LEVEL STARTING??? (Was not at home for several days). SOUNDS LIKE A SCAM COMPANY!!!

Updated on 03/15/2020: I have been with Choice Home Warranty for over two years and have filed a total of 3 claims and the 3rd just within the last two weeks. I have had problems with all 3 claims. The first was my hot water tank. I was told that the hot water tank is a holding tank for water and they do not cover that. After fighting with them for over a week, they did offer to cover a third of the total to have it replaced.

My experience was fantastic. The person that called me on the phone was very informative, helpful, and patient. I am pleased with your rates and service so far. I have been shopping around a lot and this company seemed like the best value. Thank you!

Service person was on time and did a great job figuring out what was wrong with the dryer. The gentleman called to let us know that he would be delayed but still made it within the designated time for our appointment.

When I had questions and skepticism regarding the initial contract, customer service was extremely informative and assured me I would like the company if I gave it a try. So far... I am. The 3 claims I put in with her were assigned and scheduled without a flaw. It's all going very smoothly and I couldn't be happier. Thank you.

I purchased the home warranty from Choice Home Warranty in February 2018. On July 20th 2018 we noticed that one of our AC unit was not cooling properly. I filed a claim for repair next day. They sent a technician from Just Better Air Conditioning & Heating on 23rd July who diagnosed that the coil is freezing. Upon questioning him about what could be the possible reason for the icing on the coil, he said, "usually it happens because of low Freon which will make the system run continuously but this unit is fairly new so it is unlikely to have a leak". He advised to replace the air filter and run it with fan only until it defrosts and that should take care of the problem.

I purchased the home warranty from Choice Home Warranty in February 2018. On July 20th 2018 we noticed that one of our AC unit was not cooling properly. I filed a claim for repair next day. They sent a technician from Just Better Air Conditioning & Heating on 23rd July who diagnosed that the coil is freezing. Upon questioning him about what could be the possible reason for the icing on the coil, he said, "usually it happens because of low Freon which will make the system run continuously but this unit is fairly new so it is unlikely to have a leak". He advised to replace the air filter and run it with fan only till it defrosts and that should take care of the problem.

My Magic Chef range’s oven began to stay on and continue to heat to self-cleaning temperatures. They couldn’t repair it cost efficiently so they gave me $400. To replace it! Not enough to buy a new range, even a cheap one but it did help.

The service technician came yesterday to do a diagnosis. The most important for him was to collect the service fee. Only afer he collected the mandatory money, he did a diagnosis, that was nothing else than checking our two toilets if they are running (what I told him before, is not the case - I'm not stupid). Then he told me that a home diagnosis needs to be done, but he needs CHW's authorization. After waiting for 30 minutes the technician told me that he needs to leave for another customer, but as soon as he receives the authorization he will come back.

This was the second call out for my air conditioning going out as the first company never showed up. I received a call from Harry at Aire Serv confirming my appointment and then the morning prior to my appointment Kelly the technician called to see if he could come earlier. Service was perfect and all is cool again. I would give 5 stars but the first company never came out or called.

I am a Choice Home Warranty (CHW) customer. Wished I was NOT!!! Like a dummy I paid my annual contract in full. I have water well coverage on my CHW warranty and recently developed a leak on the PVC (plastic) piping between the well pump and the reservoir tank. I filed a claim on 8-6-18 and finally on 8-16-18 CHW sent out WHAT THEY CLAIM WAS A QUALIFIED SKILLED WATER WELL TECHNICIAN. Not!!! The person that came to my house was an APPLIANCE tech that specializes in refrigerator, ovens, stoves, microwaves, washer and dryer repair. Once he learned what my claim involved, he said "I am an appliance repairman and know nothing about water wells". He left without repairs being made. Then I get notified by CHW that my claim was denied because the leak was caused by RUST AND CORROSION. On PVC/plastic piping???