Choice Home Warranty Reviews

So far all is good. The rep was very courteous and helpful in getting me signed up. I believe I will be very satisfied with this company. I have already started on friends to get them signed up, I went for the total protection plan and already feel at ease with my choice, not having to worry about where I'm going to get the money if something should go out or wrong.

Did not like that I was reviewing warranty companies online and within 10 seconds got a call. The man was very pushy. I told him I would do it all online, he became upset and got even ruder. I would recommend allowing a customer to the browse online, without the call. They can call you if needed. I almost went to another warranty company as a result of this unwanted call.

The claim process was quick and fast, and service appointment was assigned, but the main reasons I gave a ⭐️ is they need to hire professional to come to people home, this man came to my house with a flip flop on to do plumbing work and he was totally clueless. And it was a very sloppy job, while cutting through the drywall he cut a pipe and my area rug and the dining room is still soaking wet and he left and said nothing about it.

The plumber called me on September 21, 2018 to schedule an appointment with me. The appointment was made the same day. He came on time and unplugged the stoppage and it is working very good. I am happy for the job he did.

The technician, John, was professional and explained every aspect of the repair, which turned into a replacement of the garbage disposal. Since there was a problem with the original appointment date and time, the company was helpful and was able to reschedule was for a day and time that was more convenient. The technician called us several times to let us know how soon he would be able to get to our home. He was friendly and polite. I would recommend his company.

Choice Home Warranty didn't cover the repairs of my broken AC unit. Evap coil is leaking and they said that it is not normal wear and tear. Said pollutants cause the corrosion that lead to the leak. Is any homeowner spraying pollutants on their evap coils? Do we even know what that is to do that? I don't think so. If it is corroded, it happened as a result of natural use of the home and should be covered. They told me they won't and won't even pay to put Freon in it to get it going temporarily. They said I should have read the fine prints. Very shady company and I would not recommend them. They are a poor customer service company.

The associate was very professional and patient. I really enjoyed the time spent on the phone while she completed my order. She was very knowledgeable about the product being offered. Kelly explained to me how the company worked. And assured me that the company was offering a quality product.

Mr ** was very helpful and informative. He was very knowledgeable about the different long term plan options and helped us find the best plan for our home and budget. He also was able to explain the plans full details. Thank You for all your help.

We are not electricians. When your rep came to the house, my husband said HE THOUGHT it may be a problem in the junction box. That was a GUESS. The rep looked at the junction box, replaced a part and left. Before he got to the corner, the electrical problem reappeared. My husband called him. He was extremely rude and said he wasn't coming back without a work order. After customer service was called (they said he was rude to her too), we asked if they could send someone else. He was a real jerk, rude and very unprofessional. The person on the phone at customer service was outstanding.

The tech was courteous, quick and explained what he did, the reasons why and future concerns. Great visit. The only issue was with the appointment making. When the email said the appointment was, is when I got a call to make the appointment. Luckily I was off the next day.

So far so good, pleased with Alma’s technician, our washer will be picked today, my wife has been w/o her washer for 3 days, I hope we don’t have to be w/o the washer for a long period of time and repairs will be done in a timely manner.

Our attic fan failed. The company came out and told me what was needed. After the approval was given, he called me and came out on a Sunday to repair it. No one comes out on a Sunday. I was pleasantly surprised and impressed.

I was told that the repairman would be here between 11 and 2, then it was between 8 and 11 and finally between 11 and 3, he arrived at 5:30. My washer cannot be repaired and you are offering me $400 to replace a Maytag Bravos washer that I paid over $800 for, so much for your advertising that you will replace it with a comparable machine, you can't buy an $800 machine with $400. I have a bedridden stroke patient husband that requires a lot of washing, and we receive $1300 a month in Social Security, I bought your service to take care of me if I had problems since I'm 82 years old. I guess I bought into a big advertising ploy that doesn't do what it says it will do. Then I'm told that it will take up to 30 days for you to send a check, that is out of line again with your advertising, that is not repairing or replacing my machine. I will have to take the money I have put back for my taxes to buy a washing machine, then worry about how to pay my taxes.

Your technician was great and really knowledgeable, however your policy has so many waivers, it's impossible to get anything repaired once you understand the exclusions. Not worth the price and have found others with much better coverage even if they're a few dollars more.

I can say for a fact that all the reviews with five stars that say 'This review is featured by Choice Home Warranty' are fake. This is a serious website/organization and should not list those reviews. If the users was allowed to choose whether to drop those reviews, then he/she would observe the consumer rating of CHW to be 1 star. Please stay away from this company. A real customer.

A big WARNING folks: stay away. The scam works this way: you have 30 days 'to try and cancel the insurance if unsatisfied'. Within 30 days, you can't actually put a service request. So you have no way to know what awaits. After 30 days the nightmare starts. You put a request, long delay to get the technician to your place (7 days), technician is often uncertified, the claim is promptly denied. You are upset and now you want to cancel the contract, but you cannot anymore. The contract says that CHW can deny your request and they will. Because they just want to hold onto your money. Also, all 5 star reviews are fake. So PLEASE, for yourself, stay away!

The repairman was there the afternoon after the request and fixed the problem (AC unit). I know other companies take much longer to get a repairman out to fix the problem. That is why I chose this company. Hope this continues. I will be happy then.

A loud voice came from the stove, so I called Choice Home, where the next day technician was at the to fix after the approval. I would highly recommended Choice Home Warranty, because from the moment I called to the moment the tech came and fix the stove was less than 48 hours, keep in mind that their tech are very professional and they will be at your hour before even their appointment. Phill from CHW was very professional exceeded my expectation. Thank you.

I have never had such a horrible experience getting service. I ended up having to hire my own technician. Thankfully one of your supervisors authorized reimbursement. You need to find reliable technicians. Also, I consistently get disconnected when I call you and have to explain my situation from the beginning over and over each time I call. Now my tech has told me there is a big issue that your company supposedly had fixed in August! A few of your customer service reps have been very nice but they can't fix my issue. Others have been just rude. Supervisors I speak to are very courteous. Bottom line, find better service companies.

While on website, I was called by agent, this made the purchase easy and agent was very helpful. Added extra for multiple air units, still good value. Knowledgeable help and friendly service. Appears to be good service. Very well coordinated.

Hot Water heater repair - A young man named Tim was dispatched to our home and was very courteous, and respectful and well informed about the repair needed and had equipment to complete. You have selected a como as NY you can be confident that the job will be satisfactory.

Tony has been great in sales and I am anxious to see how this all turns out. Selling is one thing... quality of service is another. But I am thinking positive. Looking forward to receiving my packet in the mail and hope we can this all works out.

I submitted a dispute for a service call where I was told that the leak in my bathroom tub is not covered and my plan document says that it is. It is over 24 hours later and the rep I spoke to yesterday advised that I would be contacted within 4 hours. The second rep I reached after having the system call me back stated they a memo came out that the change for disputes is now 24 hours. The worst service I have ever had and when someone does finally call, I am cancelling the contracts on both my homes.

The repairman, Andrews was nice and kind, fixed the problem (electric repair). My family and I are very happy. He was very knowledgeable about his profession. I will be telling all my friends about this experience. I am grateful for Choice Home Warranty doing business with this company.

I still haven’t heard from a tech for the air conditioning. The customer service rep was rude when I called in. First time I have experienced this behavior when calling in. And my microwave replacement cost was a fraction of what I paid for the microwave new 2 years ago.

Choice Home Warranty has always resolved our problems in a courteous and professional manner. The technical professionals that are assigned to our claims also display the same mannerism. We have been customers for several years and will maintain this service for years to come.

This guy came and was asking lots of money to fix such a small problem (AC leaking). Not very cooperative. He left without fixing. So I had to call tech from outside, who did in less than 20 minute. It is not a good company.

Ac not cooling. The guys came; nice techs, but did not know anything. Trying to sell me a new unit. I called another co. I used last year and it was a loose wire which was not transmitting the power. I feel the co. hired people that don’t know what they are talking about.

A service call was placed on Tuesday, 9/18, after 5PM. My ac was not cooling. After being on hold for an extended matter of time, I was able to place my service call. I was not able to get an appointment until Thursday, 9/20. Douglas Mechanical came out, did the inspection, and scheduled an appointment to replace the entire unit. They were very courteous, professional, and accommodating. Came at 6PM and stayed until the job was completed. I did expect more than $1500 form Choice toward my new unit. I always thought that the purpose of a home warranty was to REPLACE whatever couldn't be repaired. I will have to think hard about renewing my policy when the time comes. The cost of the policy plus the cost of replacing at $10,000 ac unit just does not add up to me. Plus I had to pay a $45 service charge on top of the $10,000. I really think it was not necessary to charge me the $45!!

I am Real Estate Broker in the Tucson, AZ area. I personally, at this time, have 2 properties I own and keep a home warranty on at all times. Furthermore, I recommend CHOICE to all my clients. CHOICE's customer service is unsurpassed! I never worry! I most certainly recommend CHOICE to all my clients and I have never had an unsatisfied client. I LOVE Choice Home Warranty and would not have a home without it.

Air conditioner not working. We were very disappointed as far as waiting time to have it serviced. One of the reasons, if not the main one, was that when I, Isabel, called to get information about your services and changed companies was that I was told that you have prompt service when we call with a problem as we are disabled persons with heart condition and being that there was no air in the house we had problem BREATHING and I was told that persons with emergency problems that you will consider that and that we would be served on the same day, especially with the air conditioning not working and they refused to send a technician the same day.

Fast results with calling and setting up a response. Customer service has been a dream to work with and I look forward to recommending everyone this service for them to use. I am glad I came back to use you guys again!

I called in a request for a repair (Garage door not closing), within minutes I had an appointment for the following day. My choice. Rick actually showed up earlier than planned. Very professional and yes I would "Highly" recommend!!

The guy who came out was very nice and took time to check my attic, a/c and bathroom and saw no leaking. But he still didn’t solve my problem. I need to know what definitely caused the problem. I am concerned if there is mold behind the sheetrock .

He came to my home, checked the system, collected his $45 and told me he is waiting on authorization. 2 days later we are still waiting. What does it have to take to get a response from the authorization department?

William from Airmatics is great. He arrives on time after calling to confirm. He is experienced and professional. He checked and identified the problem at motor in 5 minutes. Then further verified it was not the whole motor broken but just capacitor. Then, replaced it. After the aircon started work, he went outside and tested the compressor with 5 minutes monitoring to make sure no other issues. It is good to have Airmatics solve the problem with an economic way.

Thankfully I haven’t needed to use this policy. However 2 months prior to renewal I began getting notices in the mail and phone calls to renew. The number of phone calls to both my home and work was outrageous! Multiple calls each day! I seriously considered not renewing at all.

Oh my god, I got a quote from Choice two months ago and they will not leave me alone. I get at least 5 calls a day from different numbers. So far I have 8 of their numbers blocked and now they are calling from an 800 number and leaving MORE messages. I have told so many of these people that I chose another company and to stop calling me but they won't. They... just... keep... calling!

Mr. ** was an excellent sales representative. He was exceedingly patient with my poor hearing and had to often repeat and/or expand upon what he was saying. As a result, I didn't feel "pressured" (to which I normally react quite negatively and just hang up) and appreciated his clarifications. Without me inquiring, he asked if I was a senior citizen (old person) and/or a veteran (Yes, to both). Now it will be up to your company to continue the current positive experience.

The wall next to the washing machine is rotting out due to water damage. They sent over a technician to look at it. He did a VISUAL inspection only and quoted almost $600 to replace the drywall. Hello!!! I have explained to Choice Home Warranty that I need a technician to open up the wall and determine where the leak is coming from, and THEN quote for the damage and cost of repairs, which should be covered in our policy. But guess what!? NONE OF THIS IS HAPPENING. I have never experienced such incompetence in my life.

We have had an awful time trying to get a claim regarding our AC unit handled. Started claim on Sept 2, and still waiting (Sept 20) to get resolved. Have been assigned case manager who refuses to call me back or respond to my emails. When I call to speak to someone about our claim, I get the runaround and never able to speak to a person. Have called THREE times today and been placed on hold for over 30 minutes each call, then call mysteriously gets disconnected. This is unacceptable customer service and I would advise anyone looking for home warranty company to RUN THE OTHER WAY from Choice Home Warranty.

Was extremely helpful as I was only looking for a price quote and ended up going ahead and booking the warranty today and was great and professional on the phone, making it clear and easy to understand what I was paying for.

They charged me a service call and couldn’t repair it, so they gave me a option for cash, which was not enough to even replace it, especially considering the service call I already made. It would cost me several hundred dollars to get another washer equivalent to the one I had. On the positive side, they were quick and the service man responded fast and on time! I still would recommend them.

I did not renew my last home warranty vendor for one reason - their turn around time on claims. When I was shopping for a new warranty, I made it clear that living in The Valley of the Sun, I expected quick service if my AC stopped working. Choice assured me that their turn around time was usually less than 24 hours. I was skeptical, but yesterday they were put to the test. My AC went out in the afternoon and someone called that night and was out to my home in the morning. I am glad they kept their word and lived up to their claims. So glad I switched, and on top of that, they were cheaper than my last warranty.

It is really hard making a claim with you. Always turned down for some reason. I had no idea when my refrigerator and freezer was not working. Lamin Electronics was the best. Very good. They had to defrost my freezer, filled with ice, nasty. The heater air circulatory defroster part was broken. He just left and put in the broken parts. Very professional, knows his job. Amazing. Very professional. He had to spend most of yesterday getting all the ice off the coils, sides, etc... Built up everywhere. Got the parts last night and got right back out this morning. He knew exactly what was wrong.

We submitted a claim for our tenant's microwave, which was having issues on and off. They have been having to unplug it so the fan doesn't run or so it doesn't go on and off by itself. Sometimes it just wouldn't work... weird stuff. Sometimes it would work fine but it had been a constant battle for them the past month. At first, the response from Choice was timely and we felt good about the service. We received notification that the repair company would be out a couple days later between the hours of 3-8pm, which was a little frustrating due to our busy schedules, but manageable. Then, the repair company postponed our appointment last minute FOUR TIMES before finally getting to the house.

Air conditioner Lower Level of house not working, previous problem with Upper Level Air Conditioner. Neither problem was repaired by the Custom Plumbing and HVAC company sent. Very poor service from this company. They did replace a thermostat upstairs (which was not the problem). Left telling us we needed a part (which was untrue). Another Air conditioner rep checked and the part was not needed. Downstairs unit they pushed a button within unit, system started for a while then cut off again. Other Air conditioner repairman cleared a clog and system is fine now.

Angel kept in contact with us along the way after they accepted the assignment. We had some issues with scheduling since the first vendor canceled. We questioned the "upsell" for new rollers after they left, but know that our door is in good shape for the future. King Garage Door was very efficient and polite. I would recommend them to others. Regarding Choice, I'm concerned that if we have another more necessary fix, i.e., furnace, water heater, how quick they could respond.

The company said they are waiting for Choice to approve the work. We call Choice and they said they already have it. We called the plumbing company and they said we have the work order but choice needs to send us the approval for service charge and what they are going to cover. We are not going anywhere with this. Plus everyone at Choice keeps thinking we have the lowest coverage without even looking at our account to see we have the max coverage.

The associate seemed very knowledge of the services they offered and was helpful with the best way for me to pay for my service. The only thing I forgot was to add the partial roof protection. I feel that the price was reasonable. I look forward to receiving my paperwork and reading over it.

The technician was very professional and the service from your company was beyond swift to take care of the problem we have to get another freezer. I called customer service and they explained that a check would be mailed and I should receive it within 30 days. NOW THAT'S SERVICE.

Very bad company to doing business with! Your guy don’t want to pay the claim! I am going to post into some others website so everybody can see how your company doing business with! Based on the sales call whatever go wrong you going to replace. But that’s it not very true.

One of the best home warranty company that I have dealt with. Highly recommended for new homeowner. Their services are prompt and they are very nice and polite when you call them. I sure will renew my contract after the contract is over next year.

I've had several claims with Choice, the latest being a plumbing stoppage. I've never had an issue getting claims started and people out to fix the issues. I'm very glad that I have this service, and extended my warranty for another 3 years. Thank you Choice.

This company was helpful as I signed up for a warranty on my newly purchased home, and that's where my positive comments end. My hot water heater broke and they sent someone out to look at it. That person showed up an hour after the 4-hour appointment window, overturned a bucket with water in it directly on my basement floor getting personal items wet, and "fixed" it. It broke again, they came back and said the whole unit needed to be replaced "because it was old" but it wasn't covered. I called a second technician (outside of the warranty) to get a second opinion, and he told me the unit was fine and only needed one part to be replaced.

Got my water bill and to my surprise, it was 8 times normal amount!!!! Called Choice and asked for plumber to help find problem. Associate I spoke with was pleasant and helpful. Plumber arrived on time as scheduled and corrected problem within 2 hours. Great service! Glad I invested in warranty!

Everybody was very kind with Choice Home Warranty. A little disappointed because CHW could not locate someone to do the service. I had to do was checking myself. When the service technician did arrive and made the diagnosis it was 35 minutes before Choice Home Warranty returned our call.

On Aug 17th, 2018 we submitted claim with Choice Home that our air conditioner is not working. On Aug 18th, 2018 claim is assigned to “Any Seasons Heating and Air Conditioning” company for Aug 21st, 2018 appointment for diagnosis purpose. On Aug 21st, 2018 – “Any Seasons Heating and Air Conditioning” visits home and performs diagnosis and tells me Choice Home company will get in touch for next step. We will need to replace air conditioner unit.

Do I have to give 1 star? They don't even deserve 1 star. This company has robbed me. I purchased this home warranty when I purchased my home. I paid for the Total package which is SUPPOSED to cover appliances as well. I have made 2 claims so far. Right after we moved in, the A/C stopped cooling. We called it in and the claim was denied. They said that it was pre-existing so they won't cover it. That cost me $750. The 2nd claim I made was because my freezer stopped working. Their excuse this time was that the part was under warranty by the manufacturer so they won't cover it. After calling the manufacturer myself, I found out the part that I need is actually NOT under warranty but since the tech that came out THOUGHT it was, they sided with them without doing any more research. Now I am having to pay for the part and labor plus I had to pay the $65 service fee to their tech that did nothing.

B&M services sent out Chad to work on a defective circuit breaker. He did a great job. Choice let me know that B&M was coming on Wed 1-4. I received a call on Monday from B&M saying they would be at our home on Tuesday 2-4. Not sure why the disconnect between Choice and B&M. Fortunately B&M came on Tues as we were going to change to later date as we wouldn't have been present on Wed.

I have annual maintenance on my air system. Vendor said I have issues and to call the Choice. You provide a vendor and they tell you it needs work and you only authorize part. Saying you don't fix things that need permits or code violations. I call the city and it does not need a permit for the suggested fixes and I call AGAIN and you say some will call me in 4 hours and NO one does. The contractor should be here this morning and I have no idea if they are coming and if they are going to fix the problem. FRUSTRATING.

Although it takes time to get a representative on the phone, the service I got was outstanding. I was able to select a Samsung authorized person. It appears the reimbursement process has been started. Should my money back within 30 days.

My refrigerator stopped keeping my food cold, the freezer worked over time but the food in the main fridge stayed at 50, Terry came out and fixed it and it is working great now. I am please with the service I got. Even though the first day that I was scheduled there was a no show and no call, a mix up I am sure but when I called the appliance store to find out about it they told me I didn't have a claim. I had to call Choice warranty and they called and got it straightened out. The very next day it was fixed.

Claim customer service could be better. Have very long wait time. Seem to have to follow up on every claim That is put in, some of the service vendors are difficult at times but overall have had an alrighty experience for the cost.

Quick response by Choice and plumber Mr. Smith's did a fantastic job. No issues with coverage this time as in the past. Everything went smoothly and the clog was eliminated quickly. Would recommend Mr. Smith's plumbers.

Each time that I have called CHW, the wait time has been in excess of two hours. I find that ridiculous for a service company. Each time they’ve had an excuse for the length of the wait. Bottom line, they need more people answering phones. This time I chose to pick my own contractor because they couldn’t find one quickly enough. The contractor was supposed to get preapproval before the work was done. He tried for an hour to get a hold of CHW, and couldn’t. That is unacceptable. After an hour, he had to leave or risk his job. I tried for an additional hour to reach them. When I finally did, I was bounced around to five different people before anybody could answer my question or give me the information I needed. Despite the instructions given to me for reimbursement, the phone system doesn’t allow you to advance through their automated system. This needs to be fixed because you’re going to lose customers to American Home Shield.

At this time my freezer has not been fixed. Tech was fine but did not have parts on truck to do repair. He said he had requested approval from CHW and would go get parts returning in about 45 min. I received a call later saying repair had been approved but parts would be sent by CHW and I should put a towel on my floor to catch water from CHW. When I called CHW I was told this was correct and would take 3-5 business days for parts to be received. I requested that this be expedited since water on the floor was a safety hazard to me. I was told all this was in acceptable guidelines for CHW. The agent was polite and apologetic but I wish she had gone the extra mile to help me. I do look forward to getting my freezer fixed.

Our main level a/c condenser failed on a Sunday afternoon. My Monday late afternoon, Choice has someone out to there in to inspect and get it up and running with just a few parts. The Tech checked both units and said that neither were looking Freon and the units were well maintained away from debris etc. This was an easy transaction and we're back up running. Thank you!

Extremely pleased with the handling of the above claim. I used the web to schedule an appointment. Technician was sent out 2 working days later. The issue required a new pool booster pump and it was approved. New pool booster pump goes into today! We are replacing all of the hoses (separate not covered) so we have a brand new system. Thank you!

Air Conditioner Blower Wheel came apart. Choice refused to cover the claim because of normal wear and tear. Blower Wheels do not wear out. I called Lennox who stated the wheel is not a part that experiences wear and tear. Over 9 years we have changed the filters so often the technician stated, "the unit looks new and no dust on the blower wheel."

I placed a call on Monday to Choice Home Warranty to have my dryer repaired, had a response within 30 minutes. The technician was scheduled for Wed (2 days later). However the technician had a cancellation and was there an hour later. This was my fourth time placing a service request and every time I have been extremely satisfied. I highly recommend this company.

My dishwasher's heating system failed. A tech was sent out the next day which was great. He said that the heating element and control panel were broken. Choice said it wasn't worth fixing and that they would only give me a check for $260. I sent Choice the cost that it would be to replace a similar unit from Home Depot with links to the costs. It is going to cost me around $700 to replace it, have it installed, and the old one carried off. The low end at Home Depot would cost around $330. The manager said they don't provide funds to replace it for a similar machine. I feel like since Choice decided not to pay to have it fixed, they should give enough money to buy a comparable one. I requested more money but the manager said no. I am pretty much stuck with a home warranty and a $700 bill minus $260 to get a comparable machine.

I called CHW on a Thurs to have someone service my AC unit. Today is Tuesday. Still no vendor. I called on Monday to ask why their vendor was 3 hours away from me and their response was it was the only vendor to accept the job. I live in VA Beach. The vendor coming from Carolina after a major hurricane hit them and the roads are just starting to open there again. If Choice is so amazing of all the vendors in my area why is the closest on 3 hrs away and my appointment is still two day off. Great job. Let's see how long others in Virginia stay with this unsatisfactory service.

The local Company (Big Chill Air-Conditioners) that CHW (Choice Home Warranty) chose to send for our air-conditioner repair was good. The technician was knowledgeable and finished the job to satisfaction. He had to come back next day to install a new motor for the unit.

I was not sure what to expect from Choice because they are more economical than some other companies. I was pleasantly surprised at the speed of service and the fact that they covered a very expensive part for my oven.

Heat pump continuously turns off. AC runs for hours. Temperature never changes as unit is running. The only time it changes is when the heat pump is not running and the temperature goes up. When the heat pump does work, it takes up to four to five hours for the temperature to get to the setting on the thermostat. The thermostat is set at 78 degrees. The AC will come on with the temp at 78 degrees and run for 30 mins and the temp never changes. The temp is still at 78 degrees when unit turns off.

I signed up in June 2018. Trans AC unit went down. Compressor leak caused an ice build up. I took pictures and video of wet filter and ice. The outside panels were taken off... no debris or dirt build up in the coils. Inside furnace had dust and spider webs on outside of it. Not the inside. I offered to send pictures and video and was told that the ac technician side that the compressor malfunction was due to debris build up. No one wanted to even hear about or see my evidence. Then it was so hard to cancel my account. 8 different phone calls I had to make. Too many emails not responded to.

A/C broke down on Thursday 09/13/2018. I called Choice and they set me up for 09/16 with "Air by Ahrens", Fred (Owner) never showed up the day he had confirmed the appointment, or returned any of my 3 calls. I called Choice back on 09/16/2018, spoke with Latrice, requested a different company and the very next day Daniel with DND H&C came from Knoxville to Sevierville and fixed the problem within half an hour. He was very courteous, efficient and well knowledgeable. Many thanks to Latrice, the CHW team and Daniel for the fast response!

Our ten year old refrigerator freezer gave up its cold and called Choice. They sent a tech after two days to look at it. After Choice decided it was cost effective to replace the compressor plus labor they decided to replace the system. The wife and I are happy to have a new one. Two thumbs up for Choice and will recommend them to friends and families.

We have been without air conditioner Since September 4th. Our claim # is **. They sent out their tech and he said our compressor was bad and had to be replaced. They have closed our file and nothing has been done. We meet all of their guidelines and our calls go unanswered. Their caseworker called Spaggeana ** at ** called us whiney old ** and to stop bothering her. We have called day after day but still no answer. Please help us before someone dies here. Thank you. My number is **.

Submitted online. Very quick to respond. Advanced Plumbing came Monday morning and fixed it. Very satisfied. My first time using the warranty and was very pleased with how easy it was. The service was very good! Would recommend to anyone.

I came home from an eleven day vacation to find water dripping from from upstairs ceiling. Christian with BiPolar A/C & Heating was very professional, friendly, and got my A/C maintenance and repair done. I would highly recommend this company to my friends and family. They are an asset to Choice Home Warranty!

Very pleased with the service received from CHOICE HOME WARRANTY. The entire process from reporting problem to complete finish of repair was prompt, efficient & courteous. The service repair person was very efficient & courteous. Overall very satisfied with entire service call & would recommend them to all in need.

Plumber stop by try to find the leak but couldn’t. Sink faucet Is still leaking. He said someone will be calling to approve that but no one call me yet. It is almost one week. I will try to call them again.

Disappointed given how much selling was done to get me onto Choice. Choice is really giving me the runaround on both repairs and I was shocked when they offered me a tiny amount (1/5) to replace something- if this continues I will be going to BBB.

Seems they cover nothing... we have roof coverage, oops you have a tile roof, not covered. Companies they send are terrible. I knew more than the plumber they sent. Had to have plumber come back for same problem (water kept running in bowl). Another time toilets were backing up. Said they would have to go on roof and they don't do that and told me call Roto-Rooter. So I called them and their plumber knew right away it was the main and snaked it out, which cost me $500. When I complained this was covered they only gave me $180 refund. Now air conditioner problem. They send someone that tells me it’s my variable speed motor, not covered but he could replace it for $325 on his own. Found this suspicious so called a reputable Company used before and told me not only did I not need a new motor, (real cost $1,600 and still under warranty) he had switched my wires so things in outside unit would burn out.

Dishwasher - The tech came into my home, tapped the on button and stated it’s working. It will be $40. My husband is telling him it come on but it don’t start and wash. It cut off. Instead of looking at it, he says it’s on.

Gentleman came out only to tell us that water heater pilot had blow out, collected $60 and was leaving. We tried to explain that even on HOT we were not getting HOT water. After back and forth he decides to replace the gas valve which was in bad shape. But had we not persisted, the problem would still be here. Not happy with the entire process.

Got a $530 refund for a $1450 high end dishwasher. Their reasoning - "We will pay for a product with similar features." So I ask them where I can buy a Dishwasher with 45db sound level - This is extremely quiet. They google the cheapest possible 45db dishwasher and tell me there is one available at 550$. A product that is certain to break in the first two years. How and where do I get a reliable dishwasher for 550$. Even if I find one, I still have to pay for sales tax, installation kit and Installation (Approx 180$). It's been 6 weeks now and I was told that it would be another 30 days for the claim check. They have absolutely no business ethics. Save your money and pay for the in-store extended warranty. I fell for the "full coverage warranty" scam. Anyone who reads this - Please, please STAY AWAY from CHOICE HOME WARRANTY.

We bought a house last year that came with a home warranty that is about to expire. We looked into doing it again, but the cost was too high, so we searched for the best warranty companies, and found Choice to be #1. We called and asked gobs of questions and were amazed at the services available for VERY reasonable prices. We started to buy it, and then our very helpful Luke told us about discounts for seniors, veterans, multiple years, etc., which were so good that we ended up getting an absolutely wonderful multiple year package at an incredible rate. Don't buy until you check out Choice Home Warranty!!!

If I could give zero stars, I would. This company is just a scam. They are in it for the money, and not willing to work with you on anything. When you try to make a claim, they make it nearly impossible for you to get a hold of them, no company wants to contract with them due to their terrible customer service and wait times, and when you do finally get a hold of someone, they refuse to repair the issue because there is some small print somewhere that gets them out of doing anything they claim to do for you. I have had them for less than a year, and have had 3 claims... CHW has NOT COVERED A SINGLE THING!!! On one issue, they couldn't even get a company to come out and look at the pipes, because every business in the area has dropped them due to their terrible customer service and failure to actually approve a claim. No one wants to work with them.

Ralf was knowledgeable, courteous, and definitely interested in getting me to sign up. Liked the fact that he brought up question of being a veteran (could say that - 100% disabled Vietnam vet (2 tours) - never even a scratch - Agent orange did me in). Made price palatable.

I was pleased with the service -- good suggestions to save me money. Prompt return call. Nice that you offer a military discount that lowered the price considerably. Knowledgeable sales person (Tracey). Not high pressure as others I've called. I would (and have) recommended you.

I called. Choice attempted to respond the same day, but it was not convenient for me. I talked with their contractor, and he recommended that, rather than wait until Monday, he could come to my house on Sunday after church. I agreed, and he arrived when he said he was and solved my problem.

The whole process was very easy. Just a phone call and Choice Home warranty took care of the rest. The service technician called and kept me informed about when he was coming. He came and took care of the issue and was gone in a short while.

Living in AZ is hot enough so when your AC goes out it's bad. The waiting a whole day is bad. The worker was nice and quick. Got the job done in no time. Just the waiting. The time I put the claim in I feel there was time to get some one out here so just something to think about. Thanks for a good service.

I am 100% impressed with the customer service call. I had a company I previously cancelled due to lack of customer service, and when they did send a tech out, nothing was fixed. This was my first time with CHOICE. Not only did I get impeccable customer service, the plumber that came out fixed everything I have been dealing with for 2 years.

Repairman arrived on time and was very customer friendly. Can't say the same about the person who took my claim. She wasn't friendly at all. She provided me the claim number and then hung up. She noted the problem incorrectly stating the Ac was leaking. I told her the Ac was leaking due to a clogged drain line. You should review that call.

We are very happy with Choice Home Warranty. We have called for repairs twice and things could not have been better. We are very satisfied with CHW. They are always very polite and professional. My wife and I highly recommend them.

Our washer stopped going through all the cycles and also wasn't completely draining. This happened while I was away helping friends rebuild their house in St. John, USVI, after being hit by 2 hurricanes. My wife contacted me, so I told her to call Choice for help. Choice sent out a repairman who was able to immediately diagnose and fix the problem-relieving my wife's anxiety. For the $45 fee, this was a great solution and deal for us. I definitely would recommend Choice to my friends.

All of those order numbers were for one problem, the a/c drain line. The people at CHW who were contacting technicians were not reading and understanding the problem. It took 10 days to get our a/c going in 95 degree weather due to confusion at CHW. When the proper person was sent it only took 1 day to fix the problem. CHW wants to help but they need more knowledgeable people to properly assess the problem and decide which tech to send. You kept assigning a/c techs when a plumber was needed and then wouldn't assign a plumber until the a/c tech signed off as needing a plumber. Very aggravating!

My refrigerator first needed repair in June. The technician came out to diagnose the problem, told me it would be five days for the part to come in, and then left the country without telling anyone. Three weeks later and after me calling a couple of times to find out where he was, he came back to finish the job. The problem reappeared a couple of months later and I was told I had to pay another service fee, which I had no choice but to do (I believe the work should have a longer guarantee, but was told Samsung always has something new going wrong with it).

The technician showed up within 48 hrs after the order has been placed for the repair and he repaired my Samsung refrigerator quickly. Choice Home Warranty is very good with follow up and repair. I would highly recommend this to my friends.

My thermostat for my air conditioner suddenly stopped working. I put in a claim right on their website and an appointment was set by that evening. The technician called the same night and was out here to replace the thermostat the next morning. CHW works quickly to get your claim taken care of!

Air conditioner not working. Been without air for four days, serviceman out two days. No word on third day. Still no air? Do not have a number to call service company that send service person out. Will call CHW Monday for more information.

I have call about my plumbing in my house 4 days ago and I'm still sitting here unable to flush my toilet in over 4 days. I have to the gas station to use the bathroom and my family is very upset over this. Does anyone at Choice understand this is a EMERGENCY. I still have no idea when this will be repaired.

Jerry ** was able to provide a clear and precise description of coverage being offered at a very reasonable price. I asked him about additional coverage for our instantaneous hot water heater and additional refrigerator which came at a minimal cost. Thanks for all your support.

9-11-18 I called CHW for a Dishwasher issue, A repairman was assigned to appear between 11:00am to 3:00 pm. I patiently waiting for repairman to show up. I began working on my Computer and Noticed the Repair Person had changed date of assigned date from 9-11-18 to 9-14 18 with no notification to me the client. I called and on 9-12-18 a new Repair man was assigned to fix dishwasher. All city Appliance appeared to fix dishwasher, It appeared the Dishwasher's control panel was off. Felix from All City Appliance, recycled the panel. He did run a test dish washer. Seemed to work.

You refused to cover a repair to my home's A/C during 110 degree heat. You made up excuses and disagreed with the assessment of the company that YOU sent out to look at the unit. I am so glad that my warranty is almost up...will never work with you again and will make sure that all of my friends know you are crooks.

It was done in a friendly and accurate and timely manner. The tech arrived on time and did a fine job taking care of the problem. The tech explained the problem and proceeded to fix it. Afterward, she recommend we test and we did and it worked fine.

My Washing Machine panel went out, bearings out. The service was fast and thorough. Choice responded within hours to schedule a repairman and then to my order and I am extremely impressed with Choice Home Warranty. The experience was beyond satisfactory. Thank you, Choice.

My AC went out on Sept 8, I called Choice at 9 am Sunday Morning Sept 9. They have delayed, reviewed, forwarded, over & over again. It is now Friday Sept 14 and they still have not completed their reviews & transfers to get the air conditioner put through so I'll have the AC installed today - before a weekend without AC. It was 91 degrees in my house last night. My husband has a heart condition & high blood pressure. This heat is killing him. All I get is someone reviewing my claim every time I call. Oh, and if you have an older AC unit it will not be covered to be replaced. The new units require the newer refrigerant and Choice calls that an update and do not replace it for free. Save your warranty money to apply toward the cost of a new AC unit. I called today, Sept 14, at 9 am but the "right person" to talk to was not there. When I called back at 10 am, the man I talked to hung up on me when I complained about their inefficiency. How's that for great service??!!

Awful, bunch of crooks trying to make money and it worked. Congratulations. They make you feel like you are in good hand with them and will take care of your repairs but in reality they are horrible. For my swimming pool, it took them 2 months to get the part that I paid 500 towards because they wouldn't entirely cover my pool motor. For my A/C, the inspection wasn't covered therefore I had to hire a technician to provide me with quote and they said wouldn't be covered. Today, I just had one more rejection for my toilet. They have so many stipulations to what is covered and not and most likely any repair that they can get away with will not be covered. I invest over 3000 dollars with them and worst decision I ever made in my life.

Claim processing, communications, claim updates, and professionalism of the diagnostic representative. Unfortunately, the diagnostic appointment does not have the appropriate tools to remedy some common issues even after provided a possible course of action to fix the problem mentioned in the claim. Outside of that, very thorough visit identifying requirements to address//fix problems in the claim.

The agent for Angel AC was very professional. My appointment was between 11 am and 3 pm, he arrived at 9:45 am. He repaired the broken part and he was gone. Job well done. I would recommend to a friend anytime. The service was great.

Once again we pay to have a technician come out and they cannot get it to duplicate what we dealt with for 4 days. We finally get the damper to open and then the technician cannot get it to stick again. This is the 3rd visit we have had only for nothing to be done. Every time it has been related to the damper. The technician says if I cannot get it to duplicate then warranty will not fix it.

The Claims Dept is trying to get out of paying for the compressor in my air conditioner outside unit by lying and saying that the service provider they sent out told them that it was repaired by an outside provider, when it wasn’t. The Claims Dept then changed their story to say that it now not covered because of excessive wear and tear. Because of the way I’ve been treated with the this claim, I filed complaints against Choice Home Warranty with the Texas Attorney General office, the Texas Real Estate Commission and the New Jersey BBB hoping it helps to be reimbursed for the compressor cost I had to pay for this AC repair.

I lodged complaint two months before, still it has not been fixed. I called them several times. Technicians emailed to me for appointment. But they didn’t show up. I am totally fed up. Insurance company instructed me to find my own technician. But I couldn’t find out the technician.

I saw water dripping from the pvc above my water heater and scheduled repair. The repairman saw the leak, told me I had a leak then said he had to call my insurance to see if it was covered. He then notified me that he was on hold and while he waited I had to give him the $60 deductible which I did, then he left! No repair, no explanation, he just left. You people just suck!

Choice offered to provide funding for the replacement of my range based on the repair cost. The offer was fair considering the age of my range. I would highly recommend Choice to my friends. And have recommended them already. They have performed other repairs for me and the contractors they have sent have been very professional and timely.

Made me a deal I couldn’t refuse. Price and value that is without flaw. For a senior on a fixed income I wouldn’t be able to match this offer anywhere on a home warranty plan. It was meant to be I’m sure because I feel confident that after the first year's experience I know what I’m getting for my money. Worked with someone who understands how important value is to me.

Henderson mechanic supposed to have fixed my AC problem. Didn’t check the cause of the problem. Didn’t report the correct issue that caused the circuit board to go out. I had to pay 435.00. I keep calling the review rep. She called back after a week and I paid the bill. She did refund 200.00 today after I called 20 times. Monday I have AC problem again. Water damage from the Henderson company not doing a good job. AC leaking.

Had a great experience with HVAC and Appliances LLC, he was very communicative and when he got here did a thorough job of troubleshooting and restoring freon. He also made some recommendations for future preventative maintenance procedures. We will be contacting him again!

I have had 20 homes with you guys. I sold one earlier in year and you kept harassing me to renew the policy. You would not cancel the policy when I instructed you to and have continued to waste my time and I had to have 4 different calls with various groups to stop it. And now my other 19 homes come up for renewal in November and you are sending me notices daily on multiple homes. It takes 1 account rep to make one phone call and renew. If it does not stop you will lose all my business. I rate you very poor service. POOR!!!

I called about my dishwasher and someone came out 2 days later not the same day as advertised. The repairman said what was wrong. CHW decided to replace the dishwasher vs fixing it. I was fine with that. I paid the 60.00 fee then get an email saying they were giving me 179.99 cash instead. After 6 days and me turning down the cash offer they said they would not replace it as the warranty states and said they would do 250.00. Now for a cheap dishwasher gonna be like 275./300.00 plus the cost of having someone install it. I have been lied to since I signed up for this warranty. Supposed to get a free month if you refer someone. I referred 2, got one month I think but never got anything in writing. Will go back to the more expensive warranty when this is finished. Will never recommend to anyone else.

I bought a warranty from Choice Home Warranty. Wish I had done more reading before selecting them. Don't waste your time and money on this company. A home warranty is supposed to give you peace of mind. Instead with this company, you'll spend hours on the phone and still not get serviced. For your health, sanity and time, don't use them.

I call on Tues night @ 8:00 pm and then received a call @ 8:30 Wed morning that Tech would be there in 2 hours. He came 15 mins early. Assessed the issue and secured the part and it was back and running in a few hours. Very polite tech and stayed quite focused on the job. Then went over the entire process to make sure that nothing else was wrong.

Returned from vacation and found a plumbing problem, with dishwasher hose. Made a telephone call, requested phone back and got a call within 5 minutes. Professional and polite representative, with a heavy accent, quickly reached out to local plumber. Follow up good.

We were pleased with the work that was done by the technician. We were upset when Choice Home tried to deny our claim immediately without even looking into the problem, but they did great job once they determined there was coverage.

ISSUE REPORTED: Plumbing System - With the technician on site and seeking to get authorization to proceed with the work, CHW never called the technician back. CHW never received a call-back when the wait time was stated to be longer than one hour. Happy with the technician; not so much with CHW's service.

I own a Samsung OTR microwave. Had fault first time in 5 years. Opened a claim with CHW, technician took care of the issue but within 5 months, the problem surfaced again. I didn’t know but technician’s work is not guaranteed for 1 year. So I had to open second claim and of course service call fee. Same technician came, gave his evaluation to CHW. I was offered replacement. But this replacement price or what they offered is always very low. To me if I paid the service call then might as well get it repaired. But CHW did reconsider the replacement price and gave me what they could. Only if this was offered during the first claim. Anyway, from CHW side they were very prompt in opening the claim, follow up. And the new communication method is good where I know the appointment has been made and I don’t have to call technician.

When my A/C went out I knew I could not afford to buy a new one. I remembered we had CHW and the affordability, convenience, and expertise CHW & each contractor brought to our problem gave us the assurance to call again... and this time was no different! As a professional broadcaster I know the importance of things being fixed right, the first time. CHW's contractors are not only knowledgeable but courteous and friendly. And oh, by the way, the locked in price is always right! If you have not given CHW a try, do so, you will not regret it!

I wish I could give a negative 10. This is the worst home warranty company ever from the uncaring unfriendly customer service reps to the techs that don’t show up or suggest service you don’t need!!! I will never use them again and will be canceling my service ASAP.

I signed up in 14 Jun 2018 with Choice Home Warranty based on a friend who recommended them and they got good service. Well after the 30 day wait period, I called for a service call on 17 Aug 2018. I did not hear any response so I contacted them on 21 Aug 2018 and stated: "We apologize for the delay in a technician accepting your work order. We are diligently contacting the best available technician in your area to accept the work order. Once accepted, you will receive an email and automated voice message with the technician's contact information. Please note, you have been previously emailed about our reimbursement option. If you prefer to use your own technician please respond back and we will conclude our dispatch process and email the reimbursement guidelines. Thank you for being a valued customer of Choice Home Warranty."

From the call to getting the parts ordered, delivered and replaced took 10 days. Considering the parts took 8 days, it was fantastically fast. No hassle, no fuss. The service and repairperson was professional, friendly and thorough. Choice Home Warranty is the company that gets it done. Very pleased.

Purchased a home warranty from Choice Home Warranty. Five months later our furnace failed, had to find our own service provider, pay out of pocket for inspections and now they've denied our claim and our appeal. Saying the furnace was not working when we pitched the home warranty when in fact it ran great in the Michigan winters. Their denial to approve is based on their assumption. Not facts. Anything to get out of paying. Their fine print says excludes repairs for known or unknown issues. That pretty much says they won't cover anything.

Everything was really great for the last three items we needed repaired. One of our AC units went out and I was only paid 1/4th of what it cost to replace it. I thought that is why I bought the warranty??? Other than the AC, very satisfied.

Was very happy, with all the offers/coverages! My P.O.C. seemed to be very knowledgeable and explained everything in detail! I intend to recommend Choice to my family and friends, who might be looking for coverages offered by this company! Thanks again!

I bought the top of the line warranty because I own an older home. I have never been treated so badly and still my issue is not resolved. All major systems in my house is supposed to be covered. After several hours of being on hold and no communication to the technician from Choice I finally after six hours a day for two of calling and fighting with customer service. They finally sent me a email saying that I was not covered. I was told by my sales rep in July that all of that would be covered if I got the total care plan and it would not be covered if I got the basic plan so I signed up for the total care plan which is 20 dollars more a month; so if anything happened I would be covered.

We have had our home warranty for only a few months now and can tell you DO NOT USE THIS COMPANY. We filed our first claim over a month ago and are still in limbo. They sent an electrician out but then claimed they never did and are now telling us they will need to send another one out. They set up an appointment according to their claim status but failed to tell both us and the electrician about the appointment. I believe they make it as hard as possible so you give up and they won't have to pay for any claims. DO NOT USE THIS COMPANY.

I ordered a home warranty from customer service representative Phil **. He was very polite and proceeded to tell me all about the warranty. He then answered all of my questions. I felt so at ease when he explained everything to me. He truly couldn’t have been more helpful!

The technician didn’t even take out a single tool. All he did was spin the dial and determined from that spin that the dishwasher needed to be replaced. I paid him $45 to spin a dial! Then CHW gave me a very insulting lowball replacement offer. I declined it and a rep called me and upped it a bit but also said that CHW doesn’t pay for installation. My wife and I are disabled and are unable to do it ourselves. CHW pays for as little as possible. I came to them from American Home Shield and I’m seriously considering going back.

9/6 7:30 am called CHW. 9/7 6:15 pm assigned vendor for a 9/14 appt. 9/10 had my own vendor. Received quote of $ 548.00 to repair. CHW said too much. WILL REPLACE FRIDGE. WILL GIVE 500.00 IN 30 DAYS. I don't know where you live. Try and get a fridge for $500. We are seniors living on SS. Thankfully our volunteer fire department is keeping us with ice and checking in with us and refrigerating necessary meds. YOUR ADS TOUT PEACE OF MIND... I LIE AWAKE WONDERING WHAT IF MY FURNACE FAILS.

Our pool pump decided to not work. We called Choice Home to put in a claim. Within an hour, we had an appointment with Crystal Blue Pool & Spa to look at the pump. Turned out, the pump died and we needed a new unit. All was approved for a new unit to be installed and we only paid the $65 service fee. Excellent service!

Joel of Universal Repair Appliance was courteous, efficient and very knowledgeable! His phone contact with us was both informative and timely. We never felt in the dark as to when our service was going to be rendered. He not only knew how to fix it, he was well versed in how to quickly diagnosis the issue. If I need a repair on any appliance I want him, for all my properties!!

Air Conditioner Problem. It was a great experience. The vendor was Smith's Services and it was Russell ** and his associate Chris. Very professional and knowledgeable. I would highly recommend them to anyone. This was my first experience with Choice Home Warranty and it was excellent.

Choice Warranty wanted me to provide a bill for the purchase of my LG refrigerator to get a compressor from LG... I called LG and they said that it was under warranty because it was less than 10 years old and I should not have to provide a purchase receipt. My refrigerator stopped cooling. I had LG warranty repair come out and they said it wasn't the compressor, cleaned the coils and it works fine. Choice Warranty failed to properly diagnose the problem. I will be cancelling my contract.

The tech was sent to repair my dryer, he diagnosed it as too expensive to repair, it needed to be replaced. The warranty company offered me half the cost of a replacement dryer. I declined the cash buy out option because I could not find a dryer for the amount they were offering. My case manager contacted me and argued with me. She was rude and strangely defensive. She kept thinking I was asking her to pay the worth of the old dryer when it was new. Not true. I need to just have enough funds to purchase a dryer to replace the broken one and the cash buy out was not enough for ANY dryer. After making me hold, the case manager finally agreed with me that there were no dryers for that amount and finally increased the amount. The amount I finally got was ALMOST enough for the cheapest dryer I could find on sale at that.

I've had a couple of claims that I submitted and they were handled quickly, completely and covered what I expected. Very good customer service and easy to work with. I switched from another company a couple of years ago and am so glad I did.

The technician arrived on time and solved the problem. Met my expectations. I will continue with this warranty for the future. Happy to provide feedback at any time you require it. Excellent warranty coverage for most homeowners. Keep up the good work.

From the customer service call to the timely manner in which my claim was answered by the technical, I was very pleased. The technician was excellent. He was on time, neat, explained the problem very clear and he didn't try to sell me nothing I didn't need.

I had a leaking elbow connection in the basement ceiling. J&S contracting arrived, they introduced themselves. I showed them the leak, they diagnosed it, needed parts, left, back in 10 minutes, made the repair. The whole process was over in an hour or less. Great experience.

Overall, I was very pleased with my first experience using my Choice Warranty. I called to report that my AC was not cooling properly and that I was leaving town later in the week. Within about four hours, I received notice that a repairman was scheduled for the next morning. Tim ** (Johnson Builders) called the next morning to notify me that he was on his way and approximate arrival time. He was prompt, very professional and quickly repaired my AC. My only criticism is that, when I called to report my AC problem, the person with whom I spoke seemed more interested in selling me an extended warranty than resolving my problem. He told me that my warranty would be expiring and that he could give me a good deal on renewal. I explained to him that my warranty would not expire until January and that, since this was my first experience using the warranty, I would decide about renewing after I determined the quality of service!

Never used Choice Home Warranty since I signed up March 2018. I had trouble with my air conditioner. Called and they made an appointment for me on Monday the 10th 2018. I got the email stating the there was no charge for the guys to come out. Monday morning the lady from the air conditioner company called me and told me there was a fee for them to come out of $75.00. They were charging me $125.00 to fix the box to the air conditioner. Well I called Choice Warranty and they told me 75 dollars and I told them, "No charge on the email." "Okay then we will reduce it to 45 dollars." What? You said zero. I told them to cancel the job and I got the air conditioner guy to fix the electric box to the air conditioner They were very nasty trying to cancel the warranty. I see others did not have a problem. Good for them I do not know why I did. I called it bait and switch

We purchased this warranty 3 years ago, and they have yet to successfully complete a repair. They gave us money to replace a pool part (not enough to cover the cost), and have denied every other claim. The same day we had both our hot water break, and our kitchen sink back up. They send someone out who walked in our house with no tools whatsoever. They then let us know that both claims are denied. The sink has "too many turns to use a snake," and the hot water heater is not working because of "Sediment buildup." It's like they research how to deny claims and get back to you with that information. So basically I paid $3,000 for peace of mind- only to have none as I know if anything else breaks in my home, calling them will be futile. Please do not buy any warranty with them.

Several months ago I requested service on the water faucet. The repairman took several weeks to work on this but did not do it correctly. I have to have someone else complete the job. Please review your records and do not recommend that person again. Other than that the repair at ** was very good. That is why I am purchasing another contract for another location.

I placed a claim for an issue with my AC. They sent a technician who told me CHW did not cover for leak test. I had to pay out of pocket and when diagnosed (as normal wear and tear), they stated they would not cover because it was due to rust or corrosion, even though this was completely different from their technician's diagnostic. Do yourself a favor and STAY AWAY!!!

My AC quit blowing. I filed a claim online on 6/11. It was hot in Alabama. I called to speak to an agent to ask if this was considered an emergency service. I just wanted an idea of how many days it might be. After a long hold (over 30 minutes) I reached an agent who was the least helpful customer service person I have ever dealt with. Wouldn't give me any specifics but told me to keep checking the claim status online. It was 3 days before they let me know they had scheduled a repair person to come inspect it. The appointment was set for the next week. I wasn't going to wait that long with no AC on a hot house with my kids so I just had someone come fix it that day and paid for it myself. It was fixed within 2 hours of me calling a repair company myself. Why can't Choice get the same kind of results?!

Very professional and prompt, was early for appointment and check the whole system for any other problems. North Central Florida Heating and Air and Choice Home Warranty both took good care of me. The experience was awesome and would recommend them to friends, family or coworkers.

I placed a claim online on Saturday, it was scheduled after about an hour or two, the technician was on time, friendly and completed the work really fast. I didn't have to worry about anything, the whole process was seamless to me. I am very happy with the service I received in every aspect.

I called in claim, customer service was great. They made the appointment and got back to me within 4 hours. The tech from the ac company came out in two days, fixed the problem. First time I used the warranty and I'm satisfied with the service.

Not completing cycle. We feel that their offer to replace the appliance did not come anywhere near a replacement cost of the dishwasher. We feel the replacement amount should of been higher. You cannot buy a dishwasher on that amount. Replacing a $650.00 item with a $259.00 replacement amount.

Mr ** was exceptionally helpful in signing me up for your service. He worked with me to come up with a plan that I can afford. That being said I am reserving any other comments until I am presented with a problem and you have to respond to fix it. Hopefully, your actions will dictate a favorable response from me...

I've been a customer for 5 or 6 years and only had to call them for minor stuff. Usually it take a day or two for a tech to arrive if you're lucky. Some techs are good. Other don't know their head from their buttocks. Well my A/C went out so I called. It would be at least a day for someone to arrive. My son has nerve damage and break out in huge hives/rash so I need a tech ASAP. I called CHW. They said it shouldn't be an issue to have my tech call when he arrive. As soon as he arrived I called the 800#. Mary sent me to the authorization department where I was on hold over an hour. The tech couldn't stay because he had other jobs so I continued to hold. I spoke with Jeremy. He said, "I wish he could of waited. This sounds like an issue we can take care of right away."

My appointment consisted of the appliance company telling me it was a maintenance issue and they could clean my washer for an additional $75. I was told what needed to be cleaned, I had it cleaned myself and the problem still exists! Waste of time and money! I was told the warranty company will always try to default to maintenance being the issued and never being covered under the warranty. What’s the point of having a warranty?!?!

Our Air conditioner went out on Saturday September 8th, 2018 and make a claim but couldn't send someone out till Monday the 10th in which we in 90 degree weather. We had to go buy a window unit we were so hot. When the man arrived on Monday he had it fixed soon and was prompt and on time. I feel we should be reimbursed for the air unit.

I have had only positive feedback with the only three times I have used the company in a two year span. I must say the customer service Rep, JOE that took my call was extremely attentive to his professional service. The vendor, United A/C was more than on time, called to say he was outside my home and kept me informed about the repair to my unit.

I bought this as a protection. For my air conditioner. But a week after I bought it the dishwasher, the clothes washer and the fridge developed problems. I submitted a claim. They were here the next day and fixed the items. 1 needed a part and he was back. The next day with the part and all was. Fixed. Great timely service.

Can in a found the problem and went to work and finish quickly and was very professional. Had scheduled another company to come and they didn’t show up. The customer service department was great and found a great company to come. Great job everyone.

We appreciate the quick response to our request. The tech was courteous and clear in his recommendation. We also appreciate the call from him notifying of the time he would be here for to assess our claim. We have already expressed our opinion to friends.

Air Conditioner claim - I was amazed! When no one immediately picked up the request for service, I was allowed to get my own person. That was awesome because there was a former service company. They came quickly and once they identified the problem we called in the claim. A short hold and the agent was back and said all was covered and a check would be to me in 30 days. Wow, no hemming and hawing, just great customer service. Thanks so much for an easy experience.

Had an electrician and at service point to AC as our problem. AC who is newly licensed repairman who could not fix problem. I felt I needed someone with more experience to diagnose problem. Problem still an issue. Will not accept this company again because of their inexperience.

We bought our home April 2017. Our 25 year old A/C unit stopped working. Choice sent out a service company that they recommended and they said we needed a new unit, that it had way outlasted the normal life of an A/C central unit. Choice denied the claim and asserted that it wouldn't have broken down if we had had it maintained by an A/C company twice a year. I asked Choice to reconsider since the unit was 25 years old and told them I was not happy for several reasons. Then a person who identified himself as a "concierge" for their company contacted me and stated he wanted to see what he could do to keep my business and wanted to know why I was canceling.

Repairman was professional and knowledgeable! Found the problem and resolved it quickly! He made a quick diagnosis and explained the problem to me in layman terms. He did not waste time at all and got straight to the chase. I would recommend Choice to my friends and also JR Maintenance.

Repair man didn’t show up for two days. Arrived Saturday and did not fix the problem. They knew the problem was the toilet, yet he was not prepared to repair it. He said he would report to follow up. I haven’t heard from anyone. Very unhappy.

A/C stopped working and Choice Home Warranty dispatched a repairman and got it fixed in a timely manner. Repairman was very professional and competent. He was very friendly. He explained the problems in detail and told me what caused the unit to stop cooling.

Garbage Disposal had stopped working. Called Choice Home Warranty. Customer service was great to understand the issue and provide technician time provide support. Technician arrived on time, diagnosed the issue, explained why Garbage Disposal had stopped working and resolved the issue.

I have been a Choice customer since 2016. They have been awesome... all of my covered items have been approximately 18 or more years old... in the past 2 1/2 years... I have had my cooktop repaired, have been given a new freezer, a new dryer, and a new washer... which all 3 were old and not feasible to be repaired. So I am very thankful that Choice was there. They have never questioned any claim I have submitted. So as a satisfied customer I recommend the Choice program. Their repair contractors have been awesome, very experienced and professional.

No air conditioning since Monday Sept. 3. Power Jet Services was sent to my home on Sept. 4 and found nothing wrong with his evaluation. (Air came up on occasion) however, he never checked for possible leakage or needing freon or coolant. Next morning the air did not come on so I called and he came again, this time he said it needed coolant. He never noticed that the lines were frozen which means that coolant was needed. The next morning coolant was gone which possibly means there is a leak. I called him again and he said he was unavailable until Monday the following week and that I should call Choice and possibly have them send someone else.

A pleasant, personable man who was very neat and tidy. He accomplished the service in a timely manner. I would recommend him as a service provider. He came out on a Saturday which was greatly appreciated by me. I was happy with Choice Warranty with this claim.

Plumbing - To be accurate and fair, the technician this time was fine, even though a contributor to previous wrongdoings. The low rating comes from Choice’s continuing habit of arbitrarily denying claims, sending out multiple techs until an excuse is given to deny claims, and refusing to accept any liability for their contractors. Total loss over the past 2 years, $8000.00.

Freezer not cold - Placed online request for service on Saturday a.m. Heard nothing by Monday a.m., so I called. After a long time on hold, lots of reading from scripts followed, with a promise to get going (apparently nobody does anything on weekends...). Called again Tuesday, more script reading, and I told them I was considering cancelling the policy. Rep pleaded for one more chance. Still no reply by Wed a.m. I called to cancel the policy (paid for 3 years upfront; this was my first claim). Rep begged for a few hours more, said he will get it done or call me back with cancel info by noon. That finally did the trick- got email with a local repair company that morning. The appointment was for the following Tuesday! 11 days after my service request, and it took 3 phone calls!

You assigned the Hi Tech Electric for fixing the outlet for me. He seemed really nice guy at the first look. He checked on my outlet and did something and it seemed work at that time. I did also told him that this outlet had the bad issues like the one in my backyard that had been changed due to the defected. The Canyon Electric LLC did the job at that time you did assigned for me. He agreed to replace that outlet for the next day (9/7/18) on the afternoon because he didn't have the parts with him.

Both of my experiences with the a/c tech and garbage disposal tech were excellent. Both technicians were knowledgeable and professional. They answered all my questions and were very careful not to dirty my home. I was very impressed by both gentlemen.

When I first subscribed to Choice Warranty, I had my apprehensions as to the service I would receive because of their lower premiums and co-pay for the service-- Well, all the apprehensions have disappeared because upon submitting a my first claim, I couldn't have been more impressed with the timeliness, professionalism, and quality of service performed. I would recommend Choice Warranty to anyone in a heart beat.

A-Team were very accommodating and fixed what needed to be fixed in a very professional way! They were thorough and made sure that the AC was working in every room of the house! I would definitely recommend them. They answered my questions completely.

The coil on the bottom of the oven was broken. The man from Abbott's was courteous and very helpful and will come back with the part. He is a credit to your organization. Have used Choice for years and so far have been satisfied. Have not had that much go wrong but it is very good to be covered, just in case. Thanks.

At first all went well. Dishwasher repair dispatched quickly. Great technician. But... the repairs were considered more than replacement. At first I was only offered the amount that would cover the cost of the cheapest most basic machine. I have a Bosch that cost twice that much. I declined the offer and waited to hear. My account rep left a vague message to call her to discuss.

Excellent experience all around, from placing the service request to the contractor R.R.S. that handled the repair. This was the first time we've had to use the services of Choice and we were very pleased! We made a get Choice when we moved to "Choice"!!

CHW and Island Breeze helped in fixing my a/c unit fast and efficiently. So happy to have purchased this home warranty. The company has gone above and beyond my expectations of a home warranty. I will use them again in my next home purchase.

Excellent experience all the way - from claim placing to repair technician. Very friendly and willing to help, agent accepted the call and s up a repair claim. The technician accommodated our schedule and made a great job with the repair. Thank you. Strongly recommended.

During a reason heatwave, our air conditioner in the attic started leaking and we had to shut it off. When I called in the claim, I explain the problem and asked that we be given priority status because my husband is very sick and cannot take the heat. We were given an appointment for the next day. Allen HVAC Services came within the window of time given and made the repair. Excellent rating for this claim.

It was easy to place a claim and the operator was helpful and kind. I received an email at every step of my claim which was nice. The vendor who was assigned to my claim must have been very busy as it took almost a week to get the appointment. Once he arrived it took a minute for him to hear the washer and determine it could not be repaired. In short we could have done this over the phone. I accepted the the settlement of $299 for the washer which was offered within 24 hours after the service man departed. The problem here is that who can replace a washer for $299? The most reasonable price I could find as a replacement was $500, that being the same Kenmore manufacturer. But I am pleased that the settlement was fast, although the latest email states it could be up to a month the receive a check. With all of the above said, thank you for your service.

Over the period of time that I was making the decision to contract with CHW, I spoke with 2 different salespeople. The first and third were the same, “Tony”. The other’s name escapes me. Tony was excellent in all respects. He listened, his answers were clear, he didn’t push, he guided. It was a good experience. The other person was high pressure, wouldn’t stop talking and was the reason that you almost lost me as a customer. My review is only about my experience with Tony.

First, I get a call stating that someone would be at my house from 11:00-3:00. I was never consulted on the time. I received a call from the worker stating he would be at my house at 1:00. He did not arrive until 3:30. Also I found this person to be rude and I would never want him back in my house again. If this is the type of people you send out I am sorry that I took a policy with Choice.

Agents (Choice -- Charlie and David) listened to all my concerns about a prior company's unsatisfactory work on the toilet. Technician (A-1 - Kevin) was sent to repair the Master bedroom toilet; he understood the problem; was knowledgeable and courteous. He analyzed the problem and started repairing it and checking it. He was also very neat and picked up all discards/trash. The company (A-1) was prompt to respond to my need for repair. They were efficient and courteous and understood the problem. I would and have recommended your service to others in my neighborhood. Thank you.

The caller acted like a pushy salesperson. I told him I wanted to look at the 5-year plan in writing and then I would choose if I want the 1-year plan or 5-year plan--not to worry I would be one of them, but to call me back at 3 pm. We agreed that I would make my decision then. I guess he didn't want to take a chance on losing a sale because he charged my card the one year plan right after we to off the telephone.

Mr. Rob ** was very helpful and patient by clearly presenting the various options that I should consider. He gave me time to think about the options and promptly followed up on the following day. Mr. ** is an exceptional professional and I look forward to doing business with him in the coming years. I highly recommend his services and that of his institution.

I had reviewed Choice Home Warranty online and decided what I was going to purchase. As I contacted the customer service number I received a pushy salesperson. I wanted to sign up for the service for a year at the flat rate. I kept getting, "Oh sign up for 3 yrs and you'll get this deal, pay full year and you get this deal." I've learned a deal isn't for me but always the seller. This call lasted way too long and I was tempted to hang up and sign up with American Home Shield.

This company wants your money (ie. wants you to buy their `insurance') but will do whatever is possible to deny the claims. I've a 3 year agreement for 2 properties. Probably the worst error of my life. I've had some problems with the AC units. Every claim is denied because there are leaves around (not inside) the compressor housing. No matter how much a unit is maintained or cleaned, they will just deny it as lack of proper maintenance. The customer representatives are rude and not polite and the technicians are unprofessional and uncertified. Wait times, from claim to first technician visits, are 3-4 days or longer. So, if they decide to honor your claim you'll wait ~1 week at a minimum to solve the problem. As the title says, 'Stay away' from them.