Choice Home Warranty Reviews

A claim was submitted online to get the air conditioner checked because the fan was not running. The claim was issued very quickly and a technician was identified with a date and time of the appointment within a couple of days.

The dryer wasn't working correctly and the young from Universal repair did a nice job and he told me something new on the dryer. I didn't knoow how to use the auto cycle and he told me how to use. I have the dryer at least 10 years and Just found how to use the auto cycle.

I purchased 2 plans, one for my home and one for my son's home, earlier this year. To date we have tried to have 4 items fixed. Two involved HVAC systems and two involved plumbing problems. We have had nothing fixed by Choice Warranty. In each instance we have had to pay for everything out of our own pockets, in addition to paying the Choice $60.00 service fees. On my HVAC system, their technician even argued with Choice that the $1500.00 problem should be covered. Choice refused to pay. I had to call my old technician to come out and he fixed it, at my expense. The second HVAC tech could not really find a problem on my son's home (the Train unit was almost new) but he added freon, just in case.

Appointment was made, technician came out, and made the diagnosis. Ordered parts, installed parts, and a week later the refrigerator ended up doing the same thing. One week later appointment made, and a week later he is back, and now parts has to be ordered again. Now I'm waiting until next week to get the job done. If there is another call out for this problem I will not pay the call out fee.

As my home and appliances are aging I was worried about replacing them all in the near future until a coworker told me about Choice Home Warranty. She told me they were one of the best and that she was please with them. So I called and had a very good experience and sign up for a year to give it a try. The coverage they offer was great and the price is very reasonable.

I was overall pleased with the service. My window of service was 3-8. The contractor called at 4pm saying that he was on the way. He arrived shortly and was done by 5pm. He replaced the door switch. I was pleased and the process was painless. I was also pleased at how quickly the contractor was able to service my washer. I am glad I purchased the warranty. I am pleased and would recommend Choices Warranty to anyone. Thank you.

None of the experiences have been good with your company. The first one with the oven went well. The second one with the plumbing issue with the toilet went terrible. It took 22 days. The third one with the furnace. It’s still ongoing. We are still waiting to get our furnace fixed. We think summer be out here Monday. The technicians have been fine that you’ve sent. It’s your company and dealing with your people in resolution or customer support or wherever you call. It’s on hold forever. They never seem to get anything done right.

It is very bad customer services. I have waiting for 4 days to looking services (hearting system). After 4 day, I have use my own people for the services. They are not take any invoice for my services. Need: customer services and more contract for Reno, Nevada. and also need to another way too if customer hired they are own services company and give refund.

So here is the deal, when I decided to place an order I don't need to be hounded to extend or buy it for more than I want. I am extremely annoyed and had that part of the conversation not taken after I gave my credit card information I would have said goodbye and hung up, you would have lost my business. Let's hope if I need your services within the next year, that part turns out better. I have multiple properties with coverage and never experienced a pain in the ass operator like the ones on your staff. This isn't the first time either.

I have had 2 experiences with your company, both of them were not the best. It took 3 days for someone to show up and the person who did was not even a plumber. I must say I am not happy so far with Choice Home Warranty and will probably not renew my subscription.

The repairman called prior to his arrival to let me know when he would arrive - he was here faster than what he said. He checked out everything and got the unit running. He said it was some loose wires. He also left a temperature gauge here. I called his phone & left a message about his forgotten tool.

If all it takes on ALL claims is to say that the covered appliance was not properly maintained, i.e., dirty coils on a refrigerator, then what's to stop this excuse on everything they supposedly warrant. Very dissatisfied with company and with service.

I felt the salesman was using high pressure to make the sale. I wanted a plan so agreed to enlist. He also offered a lesser price when I was not immediately signing up. I felt the best price should be offered at the beginning.

Electric Dryer Appliance - The appliance repair company arrived within the time stated. The technician was professional and was able to resolve my problem within 1 hour. He answered any questions I had and commented on the clean condition of the appliance that is now 19 years old. He said it looked brand new.

This is my second year with Choice Home Warranty. I just renewed this morning but I almost did not as I am so exasperated with the non-stop calling from customer service to ask me to renew. My warranty was to expire in November, getting a reminder email, phone call or text is fine but since the beginning of September, it has been nonstop and I feel it is borderline harassment. Yesterday I was checking online the cost to renew and I received 5 phone calls every hour the moment I was on the website.

I had several problems with my A/C and had it checked several times. Last time in July 2018 I submitted a claim and it was denied. I talked with the a/c company that was sent to my residence by CHW. I asked them what was wrong with the system and what did their report state. They sent me a copy of it and I compared it to the report that CHW sent me when they denied the claim. Turns out CHW stated that the A/C coil was rusted and that was what caused the problem with the A/C.

Washer - Technician knew exactly what he needed to do the correct the problem. He also showed me how to keep the problem from occurring again. I also like that he was prompt to his scheduled appointment. I am very pleased with the service I receive from Choice Home Warranty.

Called them to schedule someone to come out and look at my broken HVAC unit. They scheduled someone to come look at it and nobody shows. No phone calls, no email responses. After hours of trying to contact these people I finally figure out that the company they even scheduled only has a Facebook page and nonworking phone number. Day two of calling this home warranty company and they tell me they've scheduled someone to be here at 11 to 2. They tell me this at 10:30. This company is a joke. They never respond to calls or emails and have the nerve to send me an email saying that I'm a valued customer. Seriously? No one has showed up to even look at the HVAC and nobody at this company will give me a straight answer when I can actually get them on the phone.

We are waiting for a part to be delivered. Technician said he will come back on Thursday. Otherwise all went well. Although tech came two hours after scheduled time, it was okay as my wife was home. Thanks so much. Good Day.

Refrigerator repair - Technician was punctual and proficient. He was friendly and informative. A part was needed and ordered. Explained in detail the process of repair and replacement. I would like to use this technician for future repairs if needed?

My AC upstairs was not keeping up when the temperature reached 90 or above. It wasn't nearly that warm when the tech came to look at it, but he understood the problem, was able to effectively troubleshoot and be on his way. In the past I have been very unhappy with home warranty companies. This was a pleasant change from past experiences.

Called to renew for one year. Once salesman understood only for a year he rushed off while I was trying to give update information on billing and address change to mail contract. Not interested in taking new information. Really had to stop him from hanging up before updating billing and address information.

Choice Home Warranty reached out and increased offer on microwave. The amount would be sufficient to fix the microwave.

Purchased a home warranty from this company. Was told, "Oh yes we cover that. Don't worry." Never sent a policy contract to us for us to read. Then when it comes down to it, yea, guess what? They don't cover it. So, after being told one thing and then finding out they don't cover what we needed done which was a plumbing job we cancelled. They immediately stopped drafting our bank account once my husband cancelled. Since then he has received numerous emails trying to get our business back. Then after 7 months they decided to bill us again for a lump sum for the past 7 months. So, once they have your account information, they have it. They said we never cancelled. Contacted our bank when we realized what they had done.

Great service on dishwasher repair. Since enrolling in Choice Home warranty 2 yrs ago, I have had nothing but positive Care. No worries concerning my covered appliances and anything else. Thanks, for the Family touch. And being so quickly to responded to my needs.

Discovered leak on Sunday. Shortly after I filed a notice on line, I was given an appointment for Monday afternoon. Repairman called before coming and replaced the garbage disposal. He also put me in touch with a company to come out and check for any possible water damage in the floor of the cabinet or the wall behind. We were very pleased with everything! Thank you!

Martinez Plumbing was on site less than 25 minutes also after fixing the front and back outside faucets which was not in the order. This guy was a real professional who knew exactly what each problem was and immediately fix them.

AM PM Services was prompt, professional and perfect. 1st, they called shortly after requesting service. 2nd, they had a window to service us a day early. 3rd, the technician satisfied every concern we had and even returned after completion to answer additional questions I had. 4th, this is why I have been a customer CHW for over 5 years and have extended my coverage for another 5 years. CHW is a 5 star warranty company!

Been without water since last Monday. Today is 10/9/2018, spend $80.00 in water, missed three days from work because the technicians had not come yet they schedule 3 times to come out. Has not showed up yet after they said they were missed three days from work. Waiting on them. Unacceptable, poor allowing, wouldn't recommend them to anyone.

I started claim on 9/20 and my dishwasher and garbage disposal are still not repaired. The vendor never answers my phone call or calls me back. I cannot wash dishes because my sink is leaking and my control board is out on my dishwasher. I send inquiries to the home warranty to check the status and I always get a bogus/generic message saying the vendor will get with me ASAP and never does. I am super angry and wish that I had gone with a different home warranty company as I do not have peace of mind. I would like some resolution or a phone call soon to discuss. Even the customer service department lacks empathy, hence the reason I am not even calling back.

Finally company understands consumer frustration. Thanks Choice warranty for understanding.

I signed up as a new member today and the experience was wonderful. Brad ** was so helpful and was very knowledgeable of his product. I will definitely be referring as many people as I can. Your company came highly recommended.

Excellent service. The worker had the part in his truck. I called him before he arrived to let him know I was not home, and again when I arrived home. He was here in less than an hour. Greatly recommended.

After paying for 2 years service on a new home, I had a problem with my AC unit. They refused to cover it as according to their agent, it "had not been serviced as it should have been." Their reason was because they found dust. The unit was serviced 10 months prior and they still refused to cover issue. Total waste of money. I could have saved the premium to just invest in my AC issue and come out way ahead. Do not recommend this company as it's just a scam to get money. They will always find a "way" that your home issue is not covered by their supposed "full coverage" warranty.

Did not receive any info on my renewal. I will rate you once I get something to rate on. Discussed with one of your representatives but did not receive any email regarding our discussion. Please follow up and send me the info so I can see what transpired.

I have been with CHW for approx. 8 months. First time using CHW was 1 week ago. They immediately have someone come out to check and repair my system the next day. The company they chose was dependable and accurate. I was told by a family member about CHW and I'm very thankful. I've never had coverage for home appliances before. Now I know what I have been missing. My wife and I feel very comfortable and secure know that CHW has us covered. The customer service is great. The customer service rep. made me feel very comfortable discussing my problem and listened to me, thus providing me with what I needed to be done. I really like and appreciate CHW... I would recommend them anytime. Also they have such an affordable plan. Can't beat the price.

Fast efficient service. Service man was one of the best I ever had for appliance repair. Both washer and dryer went defective the same day and I was able to get dryer repaired the next day. Great job and I recommend.

Updated on 1/05/2021: I have been pleased with the service calls every time I called in and the service has been quick within twenty four hours. And I am hoping that I can always be a customer to them. I have been with you for a year now.

I have a wall socket which the top one worked and the bottom one didn't. Your employees messed around with the breaker box, which isn't labeled. They replaced the wall socket, which doesn't work at all now. Also, there are several other electrical outlets that don't work now. That includes the ceiling fan in the den, the outlets in the west wall of the den, the ceiling fan in the guest room, and the outlets in the east wall of the guest room. Now you are trying to blame a faulty wire! I don't believe that this would have happened if your employees knew what they were doing. I called a local electrical repair service, and the owner said that it would cost me anywhere from $300 to $900 to repair a faulty wire! I do not believe that this is fair! I have turned this over to my attorney to see if I have any recourse.

Just signed-up with CHOICE. So far the experience has been very positive. Salesperson was helpful and very good at his job. If the service is as strong, we will have made a right decision. The fact that they are willing to start the contract 2 months down the road made the difference.

On Oct. 5, 2018 I had service on my air condition. When they checked the unit I was told it had a leak in the condenser, they couldn't fix it because you would not pay for it. In your booklet it states if we can't fix it we will replace it. So what is the problem? Will they fix it or not. I have been with you for a while now. Is this the way you treat your customers?.

My only complaint is that it took too long to make A/C repair, four days. The Technician did not arrive in schedule time. One was four and a half hours late, was after dark when he came, but he came and I appreciate that. He just had a heavy workload. Repair was made, working fine.

I had to take the time to comment on my first experience with your company. I was selling my parents home in southern Virginia. The buyer requested that I pay for the insurance as part of the contract. Your staff was very nice and open. He made the process very easy to follow. He should know that it was appreciated.

Dishwasher - It took 4 days for the repairman to arrive. He was very pleasant, had a depth of appliance knowledge and proceeded to locate the problem. He informed us that we could contact him directly if we experienced any further issues. Very pleased with this experience - other than actually experiencing the difficulty.

Choice Home Warranty is a SCAM... Our air conditioner went out and the reason Choice Home Warranty gave for not covering the part was that it should not of gone out so soon because the part's life expectancy should have been longer. "DUH". When our refrigerator went out after 13 years, they said that the compressor must have gone out because it had a Freon leak that blew onto the compressor... The technician they sent would not leave a receipt or a written diagnoses and what he told us was completely different from what he reported to Choice.

I own and managing several properties. Because of my past bad experiences with other companies, I switched to Choice Home Warranty and just thought to give them a try. I contracted with Choice since a year ago. Most service calls and claims made during the term with Choice, I ended up hired outside contractors to complete the repair, and most of those repairs are minor and covered in what Choice advertised. Some report from outside contractors does not match with what Choice's contractor's report on Choice's web-site.

Placed a work order at 8 pm and Vegas pro was scheduled at 11 am next day! Danny from Vegas pro was really amazing! Customer service from Choice was so helpful! Everything was fixed in one day with no hassle or denial! Vegas pro was very prompt on arrival! This was my first claim with Choice Home Warranty and I'm very pleased!

Refrigerator - I placed an order on September 26. The technician from Superior Appliance came to my residence. He was no longer employed with Superior Appliance, took the 45 service fee and never returned. Your company needs to do a better job of screening your contractors. This is a poor reflection of your services. This was my first time using your my warranty. I hope this experience is an anomaly. At this time I waiting on the next contractor with whom I made initial contact with on October 1. This contractor is on the “way” to my house on October 5. Oh and by the way, I had to throw away all my food. That was not a pleasant experience.

It was a great experience. You guys are wonderful I will most like recommend someone to you guys. Thank you. The feedback was very fast. Thank you. Very much appreciated. I am so happy that I am getting a new one.

Great experience with company. Technicians called prior to arrival. They arrived during scheduled timeframe. They identified the issue right away. My electrical outlets were fixed in less than 10 minutes! In and out, no complaints at all. Keep up the great work.

So I replied to an offer online from an email I received from Choice. Within seconds of submitting an inquiry I got a call from New York by a Choice sales agent that said he could handle my transaction and get me a better deal. I decided to switch to Choice after researching that you are #1. He kept trying to up sale me to a 5 yr than a 3 yr plan with a lump sum payment and I told him finally that I wanted one yr deal with monthly payments; I had to threaten to abandon the transaction to get him to stop. This morning I see my account was debited for 440.00 that I did not authorize. I called and spoke to a resolution manager who said she would fix it but nothing yet after 3 hours. 10-05-2018. Would like a return call from sales agents supervisor.

Would not cover my claim of A/C Unit burn out due to normal wear and tear. Unit went out on 9/3/2018. I had to pay out of pocket to get it fixed on 9/18/2018. They made me wait for an answer, then they told me I did not have permission to fix it. So we are not paying for it to be fixed.

We recently purchased an older home and knew we wanted some home warranty protection if needed for things that arise. Not long into living there we had issues with our central heating and air conditioning unit two consecutive times and it was an absolute battle with them on claims. First one they covered due to the capacitor going bad in the unit. The second issue we had "only after 4 months being there" was with our coils in the unit. The unit in our garage was leaking due to a pinhole being in the coil.

I called regarding a leaking toilet. Took 2 days to respond. The guy was 4 hours late. I don’t think he was even a Plummer. Did not bring any tools in nor had parts. Simple parts all plummets would carry. Said he had to come back. Canceled that appointment. Had to reschedule. Still no repair has been done!! If there was a zero star I would have given zero!

I had a service call for my thermostat on Oct 4th, 2018. The technician was very knowledgeable and fixed the problem without any other costs other the service fee. He made some suggestions regarding my air conditioning system which I appreciated. Overall a good experience.

I called for an AC repair on Thursday and no one came to fix it until Wednesday... This is almost one week of no ac when it is over 90 degrees outside. That is not satisfactory. I am in Florida and it is still hot. Their choice of repair companies leaves something to be desired.

Pleasant experience and informative, I requested the man that contacted to call me back the next day which he did and at the time he said he would, very professional!! I will probably recommend the Choice Home Warranty group to my friends.

I purchased Choice Home Warranty based on reviews in 2017. The sales representative offered me a 5 yr plan at discount price and also with a lower service fee. As I was hesitant, he even made it 6 yr coverage for the same amount. I was not interested in getting into such a long contract as you never know how the service would be and also I have a job where I typically move every 3-4 yrs. However, I went for that long duration plan only after the sales guy gave me in writing over an email that the policy can be canceled and prorated refund would be given at the time of cancellation. At that time he did not mentioned any other terms and conditions for cancellation.

Under their terms, they state that the maximum liability is $1500.

This is useless fake company. Never covers anything. Will pay $100 dollars for a dishwasher. Wonder where they get one from? If I always have to pay for everything that reals then why the heck do I have to pay you a premium?

We had leaking under the sink. The repairman found the problem quickly, it was the disposal and then he resolved the issue. The repairman was prompt and professional while doing repairs. I appreciated that he left the area clean after his work.

Shortly after getting a quote online, I received a call from a customer rep who signed me up for a much better deal (multi-year, lower monthly cost). It was an offer I could not refuse because I had already decided to buy a warranty. I am very pleased with the deal. CHOICE is rated #1 by Consumer Reports, so I feel lucky to get a warranty from them. Prompt, friendly service.

The Technician Rex; knew what the problem was and had it fixed in several minutes; as to why my refrigerator was not cooling. He arrived between the timeline assigned to me and he stayed for ten minutes to assure that the refrigerator was cooling properly. Gave instructions on what to do if it happens again and gave a 30-day warranty.

Plumbing - I had multiple things go wrong in a course of 3 days and had everything fixed within less than a week and all in the same day all for the low cost of my deductible. Everything else was covered by CHW!

The representative I talked to explained what the coverage and gave me senior discount. He was so helpful and he emailed right away the policy. He answered my questions nicely and he is respectful. He said that they do give referral to their customer.

Please Run From this Company! Called in a claim and the tech came out and noted that the refrigerator had a previous repair, but the compressor needed to be replaced. They denied the claim. I appealed and got a case manager name Samantha **. She told me after consideration they are denying the claim due to faulty repairs. I told her I spoke with technician and he didn’t say repairs caused damage. She said she was calling him. She called and he told her that is not what he said. She then told me well they are still denying the claim. I asked why and she stated “your refrigerator is too new, so it must be a manufacture defect."

The repair company you referred to me (Acquadic Dreams) was very prompt and proficient in scheduling the appointment, detecting the problem ahead and being prepared for their visit. The repair person was also very prompt and appears to have done an excellent job replacing the pool pump.

I felt the salesperson was pushy and wouldn't take no for an answer. I committed to a 1 year package, was happy he was willing to price match a competitor's quote, so I gave him my credit card information. He then tried to upsell me and I did not appreciate his attitude and insistence when I wanted to stick to what I had agreed to. I am satisfied with the policy coverage and price.

My air conditioning died. It took three days for Choice to have a company come out. The company said it may be the breakers, which they changed and the unit worked for 5 minutes, then went off again. However, the breakers in the air conditioning unit are not covered so I had to pay an additional $65.00 to the company that come out. I called the HVAC company 5 minutes after they left and let them know whatever they did it did not work. They said it must be the condenser and would get approval from Choice to fix. Two weeks later, nothing. I called Choice and they never heard from the company and cannot get me the $65 back. I would have to go the HVAC company. Now another company is coming out to try to resolve. Very shady!

The techs were amazing. Got us back in action. Air in Vegas is so important. 5 star, is a great company in Las Vegas. Thanks for the attention they gave to every detail. Cleaned the area they worked in. Couldn't ask for more.

Waited several days before being told that range cost more to fix than the cost for a new range. Then was offer only $350.00 toward the purchase of a new range. I went shopping for a comparable new range, found the exact range (only new) at Lowe's on sale for $599.00. Very unhappy!

I had a very good experience with the technician who came to fix my A/C. He checked the unit & told me the Motor needed to be replaced & got approval from CHW & replaced it yesterday (10/03/18). The company is Cortinas & Sons. That was very helpful since it was an extremely hot day. Thanks.

Central Air Conditioning was not working in our vacation home - This experience was much better than a previous experience in March 2018 when CHW did not cover repairs to a built-in microwave. This time a claim was called in on Sunday evening and the vendor made a temporary repair on Tuesday when we arrived at our home in Henderson, Nevada. The problem was corrected (replacement of a power board) the next day. The technician was able to diagnose the problem immediately. He was extremely competent and professional. As bad as our first experience with CHW was, this time the problem was handled in an efficient and timely manner. The ratings below reflect the experience with this claim not the problem with the microwave. To be honest, I was in the process of shopping for a new home warranty company before this problem arose.

The technicians arrived promptly as he stated he would. All matters regarding the fee were taken care of before the work was done. Technician completed the job and did it in a timely manner. The company TEMPEST TECH APPLIANCE REPAIR worked with me and I highly recommend the company. However, my problem is with Choice Home Warranty. When I called for make my claim, it was explained to me that the repair company would back to me within 24 hours. This never happened. I just happened to check my email and noticed that I had a scheduled appointment. On Tuesday the day of the appointment I received another email for another appointment on Monday October 8th. I was confused. I immediately called the company and they worked something out with me to visit my home the same day. Choice Warranty need to have better communication skills and instructions for customers.

The representative on the phone not only covered my questions & concerns, but went out of the way to offer me a great deal for being a new homeowner. Less payment for policy, less payment per call, more coverage overall... cannot beat CHOICE for being satisfied.

Please provide accurately on the "Claim Status" from your website or provide the descriptive explanation for what is really going on with the status of my claim otherwise it cause real frustration to your customers. My Claim ** was waiting for part approval from your department 10/3/2018, I waited whole day to check the status if it was approved, when I log in to check the claim status was "Closed", no communication about the part was ordered and I tried to call the vendor, the vendor voicemail is full and he does not answer the phone/ text back. I called your customer service department, the representative informed me that the part is ordered and it is waiting to get the part, so eventually, the vendor will come to fix it again.

Was prompt in repair. Very nice men. Very professional and were quick to fix the problem. Service was great on both ends. With Choice and with Oasis Air. I have recommended this company to a friend and she has been pleased too. It’s a great thing to have especially on a fixed income.

They would not cover my AC repair. They go out of their way to sell and also find a way based on the contract not to cover you. I am now stuck with a $2000 repair out of pocket because they made their own determination and not based on the actual technicians. Horrible experience. The technician also stated he is not going to work with them ever again because they keep doing this to a lot of his customers. Read other reviews from other sites, they are bad. Please don't let them do to you what they did to me.

Our dishwasher had a bad clog and we could not find it. I made the claim and within an hour had a company emailing saying they would be here the next day. In 24 hours we had someone here and fixed it for us. Amazing service. Very kind.

Tony our representative was very helpful. He went above to get us the best deal for our budget. Was very knowledgeable and would recommended him to anyone if they were looking for this service. He explained the two plans so we could weigh them and make the best choice for us.

I had a ton of questions and the rep. answer them all. Time will tell about service, but I have a good start. Cost was very good and I am a senior and it was a lot up front but over time it will save me a lot.

Choice Home Warranty has provided excellent service for my recent air conditioner issue. Within 4 hours, I reported a claim, was called with a service company, and then that evening received a call from the repairman to make an appt. The very next day the guy called with a 30 min. notice, came on time and fixed my air conditioner within an hour. Very professional, reliable, and even wore covers on his shoes every time he entered the house. I'm impressed and very pleased! Thank you Choice Home Warranty!

I would and have recommended Choice Warranty to my friends and relatives. We called on a Friday to have our dishwasher repaired, customer service was very helpful and set up an appointment for the following Monday morning. Customer Service called ahead to let us know the tech was on his way. The Tech himself was a very professional man, very polite. Job well done. Very satisfied.

From the initial claim call to the repair of my appliance, my experience has been nothing more than perfect. The technician that was assigned to my claim was extremely knowledgeable, checked everything, found the problem and repaired my appliance. I really liked his attitude and customer service. I highly recommend Choice Home Warranty as they are super fast sending the technician and fixing the issue.

Rust is normal wear and tear. I am so very disappointed. It took a lot for me to buy this warranty as my finances are very tight. It was insurance. It cost me $200 for the tech to do what he did because you don't cover his service, either, besides the fact that you will not cover the actual repair or replacement. I have friends that I referred to Choice. I will tell them to get off your plan as soon as possible. I cannot tell you how upset I am. I am shaking inside.

You're our the worst company I ever had to deal with, when you sold me the policy it sounded great until you need to use it. I have a unit that is old but well maintained and you people all you did was try to worm your out of fixing using any excuse in the book not to do what I wanted. I was a good customer for years but not anymore and my two children that are policyholders will not renew also. Also you are making wait a month to get payout of 700.00. That’s not right.

Great experience with Blake’s H & A. Arrived early in repair window, repair was quick. Nice and knowledgeable. After contacting Choice Home on Friday night, received confirmation email with date and time of repair that evening. Happy with speed and quality of service.

Customer service was excellent, very informative and courteous. The service repair company, Johnson VAC, Budd that was send to may home was very polite, effective, knowledgeable and respectful of my home. I would definitely use the service again and recommend to others.

This property is in Virginia and you assign a company in North Carolina. They only come to our area once a week and they wanted to come between 3 and 8pm. The property is rented to a family with small children so that late time was terrible. The problem with this is if they need to order a part that usually takes a week and if it comes in after the next trip to this area it could be a 3 week repair job. Totally unacceptable. I called Choice to please reassign it and after 24 hours they could not find someone to pick up the job. I asked if I could find someone and they said yes but the technician must call them from the job and get it approved before they did the work. The guy said he was on the phone 45 minutes waiting and finally had to leave to go to another appointment.

I had issues with all of my outlets. They were very professional, timely and fixed my problem. I will continue to use this service and would recommend to others for sure. The piece of mind is worth every penny. Thanks for the great see.

Every time I have called about, since I bought warranty, is NOT COVERED. They don’t follow up. You have to be calling them to ask status. Refrigerator is something of severe importance, therefore they should give priority, but they seem to not care...

Ice Maker not working. Choice Warranty gave great service. You're the best outstanding service. Quick and efficient in all ways. Highly recommend to everyone on fantastic job. With Choice you are worry free. The service tech Chris came right on time, very friendly and took his time. Made sure everything was right and working great. All we can say is outstanding job. Thank you.

This was our first claim on our Choice Home Warranty, so we didn’t really know what to expect. I placed the claim online and was contacted shortly after via email and phone call. CHW contacted the service contractor and later that day we got a phone call from the contractor to confirm the appointment. The contractor came the very next day, my wife was home and met with the service tech and was very happy with the service and explanation he gave. The contractor submitted the repair request to CHW, which was approved in less than a day. The contractor was going to order the parts needed and we are just waiting to hear back and get the repair completed. While we hope we don’t have to use the Choice Home Warranty again for a while, we are so happy that the claim process went so smoothly, and won’t be worried when we need to call Choice again - Thank You.

I have had two claims with Choice. I had a water pressure control valve fail and it took over 6 days and 10+ email to get it resolved. I had to hire a plumber because Choice could not provide an "in-network" tech. My second claim was for a ceiling fan that failed. I took almost a month to get that resolved. All they would offer is $70.00 (contractor grade fan). I have to purchase the fan and they will send me a check within 30 days. What a joke. Read your contract as to what is excluded, you will be surprised how little coverage you have.

That Max Service Air Conditioning was scheduled for the next day, Mon. between 3 to 8pm. They actually called Mon. to say they could arrive about 1:30. They arrived at that time and were able to take care of the issue. Very courteous and knowledgeable technicians. Needless to say I am a very "Happy Camper".

I have been a loyal customer for 4 years, up until today. I was denied a plumbing claim and was given various bogus reasons. I have spent the last week on calls and emails, it has been a nightmare. I just went ahead and canceled my policy. CHW is not friendly to disabled veterans.

Called at 9:40AM on Monday 10-01-2018. The repairman from Tech Pro Cooling and Heating was here within minutes of the 3:00PM start of the promised time gap. I had a functioning air conditioner by 3:45PM. I could not have more delighted with the response time and the successful repair. The tech had a replacement for the diagnosed defective part in his truck and replaced it immediately. 5 STARS.

I've been gone a while and return home trying to get my house back in order. And I thank you for helping me get things fixed. You have been very easy to talk to and get things accomplished. I want you to know you're greatly appreciated.

Although my disposal did get fixed, I still have some concern and this is the 2nd time in a year that it has frozen. I tried with all my might to turn the disposal without calling for help, but it just would not turn. The repairman was able to break it loose, however it was 3 days before anyone came. My concern is that this will continue to happen and I think it needs replacement.

I am displeased with your offers, regarding the Kenmore Elite gas range we have. The service tech you sent was great! He fixed the problem in a short time. However he said that this will "probably" happen again and recommended the (4) burners and related parts be replaced. Shortly thereafter I received a call from "Aonisa," your service agent. Again, great job on that lady's part.

Ted **, Triitan Services, came out to service my furnace which was not in working condition. He was very professional and efficient and got right to work and got my furnace working properly. I could not be more satisfied with the service provided by Tritan Services.

I am very satisfied with Choice Home Warranty for the following reasons. 1) They have a group of screened repair experts that do a great job, no more searching. 2) Response time is good. Called on weekend and they were there on Monday. 3) No hassles. I recommend using Choice Home Warranty

Didn't realise that water leak from tank was not covered. Every time something comes up now I am in fear it will not be covered. Got a call from a serviceman a whole week after calling the claim in. If it were covered I could not have went a week without hot water.

Called on Saturday evening to report refrigerator problem. Received appointment with local refrigeration repair service for Monday morning. Technician was early which greatly helped us. He diagnosed the problem and ordered the necessary parts and fixed the problem. I appreciate the good service.

Complete scam!!! This company will take your money, give you the runaround for days and then not provide coverage when a claim occurs!! Unbelievable the amount of people I’m finding that have had same experience as is!! Stay far far away!!! Fraudulent company beyond belief!! Not even a one star company! Unfortunately have to choose a rating star to post the review!!

Garbage disposal runs but will not churn the product (potato peels). There is not much you can say about an appliance that does not work. I was just pleased at how fast they evaluated, and then completed the work order.

I recently bought a home and was concerned about not having a warranty at closing. I compared companies after office hours and still heard back from Frank right away. He listened to my concerns, answered all my questions and was very helpful.

I was originally skeptical of any home warranty. Having researched I chose Choice Home Warranty. Within a week I was calling on a problem with a recently purchased home. The only thing I did was provide a copy of my home inspection report showing the problem did not previously exist. Within 24 hours the problem was resolved much to my satisfaction. Very pleased with Choice and their service provider.

It is taking over a month to get my dryer repaired. They are sending repair people who have to troubleshoot for 2 weeks, going into the third week, and then pass it onto a duct company that does heating & ac work and won't touch the dryer ducts. Then to top it off, they wanted me to pay a service fee to each service tech for the same job. My dryer is still not fixed.

Our freezer failed over the weekend and we called for a repairman to diagnose the problem. He was able to locate a pinhole in the cooling system and made a report to Choice Home Warranty. It was determined that repair was not a good choice, so a check was offered for a new unit. The new unit will be a nice piece of equipment. Thank you Choice Home Warranty.

Damont was factual and answered all my questions. I had American Home Shield for about 10 years. It's time for a change. Your pricing and coverage is just what we needed. Please thank Damon for an informative discussion of your product.

So, I signed up with Choice Home Warranty in 2016 for a policy of 6 years. The sales person I talked to at that point said that because I paid in full, one time the entire amount of money ($1889.00), I'm entitle to one year for free and 4 service calls without co-payment. Well, let me tell you guys this: I used this insurance company only three times in two years span time for the following repairs: two times it was added to one of my AC unit 2 lb of Freon, and once a valve of my washing machine was replaced - all worth about $450.00 together.

Very unprofessional company beginning with Louis ext #** that sold me the policy - then on when I actually needed to use your service to fix my a/c to 1st call Perseala then on 2nd call Latrice then on 3rd call Maggie. I was never told your company was not a 24 hour service provider to fix my broken covered things before I bought this policy from Louis!! It even states in your manual paperwork that you are a 24 hour company there to help and take care of your customers. Please give me a fricken break - yes your company is there to rudely answer the phone & that's it!! I was told per your reps that you are not a 24 hr company to fix anything & there you do not provide no emergency service!!!

I bought their annual Home Warranty for $399.00 August 6, 2018. On September I made a claim for my microwave worth $456.14 and they only want to give me $169.99. I have requested for the last month to talk to someone as I will NOT accept this settlement. It seems that the company only has ONE case manager to deal with this, as I call almost every day (except weekends) and send e-mails at least once a day and have not had any response. I believe you all should take away the BBB stamp of excellence that you have given them in the past, because in 2018 they are really BAD. NO customer service. I am asking for a refund of $399.00 that I paid them for the annual warranty fee so I can get my microwave fixed. Please let me know what you can do for me.

Only having one service rep in the Phoenix, Az. area is not acceptable. Not being able to use kitchen for two days is not a speedy solution to repairing a problem. I was informed by the telephone representative there is no other person to speak with about this problem. This company is located 46 miles from my home, and I can't believe that an area the size of Phoenix only has one company contracted for home warranty service. I will more than likely look for a different company when this contract is up for renewal.

Many clauses in the contract to be able to deny a claim. First time to use the service and claim was denied on electronic refrigerator boards. Technician is given a report to submit that is like a multiple choice questionnaire. A reason is chosen to not cover an item not based on all of the facts. My claim was denied without question due to a claimed power surge. My home is equipped with a full inline surge protection and conditioner system. The likeness of a power surge affecting one item in my home, this being the refrigerator is very unlikely. My case was disputed and again a decision was reached not to cover the item. Meanwhile, we are without a fridge for over two weeks. The clauses are used in the contract to not proved coverage.

On Sept 20 my well pump stop working. I call Choice Home Warranty about it. They me some one will get back to in a few hours. 24 hours pass no contact me. I call the on. Was told they could not find anyone but if I could find someone and pay for it they could refund back my money. The contractor came out and spoke the Choice Home Warranty about the problem and was told to go ahead and they would get back to me. 3 hours after I pay for the job was told that they do not cover my well in contract. I paid for cover for my well so now I contact Choice Home Warranty again. I was told Nicole that they would give me back a full refund of my paid and I cancel the contract.

It was fast and easy to sign up online. And very easy to set up. Took very little time. Everything was explained for the coverage. Rates well very fair for the coverage I took. Very happy with the setup. Would be happy to recommend your service.

Had CHW on several Homes for a couple of years. CHW is the Cheapest of the major Home Warranty companies. And there is a reason why. CHW has terrible contractors. In my case CHW sent out a contractor (Heat Pump repair), whom did not return a estimate, after waiting over a week and a half. I had to beg and plead with CHW to get a Estimate from my own contractor (after not hearing from CHW). My contractor stated what the problem was. CHW did not want to pay for the repair. I had to threaten to cancel my contract, for CHW to take any action. But that action, did not solve the problem (a $500.00 check on a $4000.00 repair).

Company has POOR COMMUNICATION SKILLS. Scheduled call, never showed up or called. Received text showing call would be done next day. Service was completed to my satisfaction, not happy with how they handle scheduling and not showing up or calling.

I am surprised to see the above company as top rated on your website. This company is a total scam. Contrary to their claim "save time and money", I ended up wasting both multiple times. I would like to alert and protect the other consumers so they don't get caught by this fraudulent business. This company has cost me much more than the most expensive home warranty companies out there. I have wasted over $5400 + technician fees, and repair costs. I would be happy to share more details but right now I want protect other consumers.

When it got close to renew my warranty, I got emails and calls daily. I asked not to be called and was still called. I renewed because it was the right thing for us but I was very irritated by the unwanted calls.

The tech took only 15 Min to resolved the garbage disposal issue. I'm very impressed at how quickly I was able to get an appointment and the Tech showed up within 3 days. I actually had two services done in one day. I experience with both were great.

The Company you sent out for our electrical problem (D C Services) came quickly before the service date that was set up and fixed the problem we had quickly & efficiently. I was very satisfied with the service that they provided.

Almost every time the work is not covered. Some parts this time but still outrageous bill $1379. Previous took 3 visits by 3 different plumbers over 3 months to resolve. Not sure how much longer I can keep CHW. Most of the time they get their house call money and leave last guy just soaked me.

It has been 5 days since I called in to get my air conditioner fixed. I have called CHW 3 times a day for the last 3 days. The representatives have been kind and considerate, however, only the last rep was able to actually do something instead of give me the runaround. After A Team Air Conditioning the company CHW sent to work on our unit dropped a major ball on getting the information back to CHW in a timely manner we tried to hire our own air conditioning technician to replace the motor. CHW has offered less than 1/3 of the cost of the repairs.

Home Choice Warranty sent a company called Devoted Care to fix our dryer. Devoted Care was great — very professional and 100 percent fixed the problem. We were very pleased. The Technician recommended ways to avoid the problem in the future.

Air Conditioner was not cooling. The repair men that came cleaned the outside unit and replaced a part. They checked the coolant and since that part was replaced, the unit seems to be working well now. Recommend that you maintain them for future air condition claims.

When I called in the claim, I specifically told the rep what the problem was and she set up the wrong tech costing me a day of work waiting for nothing. I then called and the right tech was set up, however again the rep didn't listen and set up the app't for a day I was not available causing me to have to reschedule with the tech.

The 52 Appliance technician/owner was very prompt, addressed the problem of my dishwasher not getting the dishes clean right away without any fumbling or guessing. He was very courteous, professional and attentive. Thank you for sending him, if I have any other appliance issues in the future, I hope you assign my request for service to him.

Technician arrived on time and was very respectful to my house and me. The technician went straight to work and diagnosed the problem in less that 15 minutes. He had the parts on hand (in his truck) and replaced them after consulting with some one on the phone. After the installation test and inspection he gave me the operators manual of my new garbage disposal. I was very impress with his equipment and the truck he arrived in with serious parts and supplies bins. This guy was ready for heavy lifting! And was finished in under 45 minutes total time. My wife and I have never seen this in this area. Usually it's a technician working out of his car or personal truck then they need to leave and buy the parts after weeks of consulting with management. I am very impressed with Choice and thinks this should be the standard for Home repair.

Nobody did anything but lie to me and send me from one person or another. Instead of 45.00. It cost me 325.00 out of pocket. With the company 5/11/13. Was an excellent customer. I was lie too. I was deceived. It was the worst experience in my life. I will never use them again. There are so many fine print things that you don’t know about. I looked this Company up. 1.7 rating in satisfaction.

I spoke with Greg ** and he is an awesome associate. Got my renewal for my existing house and new house for 3 years for a great price that will be grandfathered! I am so Happy! Very good associate. I will highly recommend anyone looking his way!

Contacted the warranty service for issues with Dryer, was contacted a few days later by repair tech, tech came and determined that there was an issue with timer and assured me he would have part ordered and repair my Dryer ASAP... Week and a half later, repair was not completed. I called repair company and was informed that they were in fact waiting for warranty company to approve part order. Called warranty company and they informed me that repair tech took long to request approval for part order, did not actually request approval till I called to follow up on delayed repair... I feel like both companies failed to follow up and shift blame to the other party for the delay in my repair.

Bought it as a selling add on. Really crappy service this past year. No help on my a/c claim which took almost three weeks to get fixed in August. Called in and unless I would pay another trip fee your company would do nothing. Found out from the contractor that he was busy moving his family. You need to vet your contractors better. Looking at other warranty companies for my other house.

If my fiancé was not at home, I believe this guy would have cut corners. He looked unprofessional. He did not have on a work uniform and his car was old and beat up. If I was home, I would not have opened the door. Our air conditioning was leaking and coming through our ceiling. He said it would cost over $200 to check to see if there was a leak through the line. So technically I still don't know if there is a leak which we wanted to know. We did not get the answer. He really looked like he didn't want to do any work. I hope the next contractor is better equipped. Thank you.

After much research I selected Choice Home Warranty based on reviews. I purchased a 4 yr. plan. Had the plan for 13 months and had 5 claims. Only one claim was covered. Most recently my AC unit stopped working. I contacted Choice and they sent a tech to my home. They stated that the unit stopped working due to the lack of maintenance. And that Choice would not cover the repair. They quoted me 1500 to repair. I contacted Choice and they stated it was not covered and the ac failure was my neglect. I was so I annoyed I canceled my plan. Mind you I paid 1750 for 4 yrs. of coverage. After 13 months I received 913 back. I was penalized for 125 as well as a being prorated on the full price of the yearly warranty.

The leak has been corrected, however it took 3 days to get someone out here and the leak further damaged the ceiling from the hallway to the living room and into a closet. Is this going to be corrected? I've left 2 messages with 2 different people and have not received an answer.

Garbage disposal stopped working Sunday morning when I was preparing football snacks for my husband and friends. I reported the problem online and had an appointment by 7 pm Sunday night. The person came and went right to work. He had the disposal repaired and was on his way. Very happy with the service.

My review is purely based on the fact that I expressed concern several times with regard to first service provider sent (Electricians & Plumbers Beyond), was told that there would a "thorough" investigation into the service provider... but not given any details in regard to follow-up. Based on the behavior of the tech demanding cash money, tracking human waste all over my house, and trying to touch my children with human waste on his hands... I want to know what is going to be done to ensure this vendor/tech does not impose the same hazards on other families as he did mine.

Agent on the phone (Albert) was very helpful and courteous. He was quick and efficient to set me up. Adding new coverage of my second property to my existing policy. Gave me the three year lock-in period with discounted rate. Explained the coverage and how to create claim request online or on the phone. Answered all my questions.

Albert was a joy to work with. He answered our questions and helped us to make a decision by filling in the blanks in our knowledge and understanding of a home warranty policy/contract. As we have never before had such a product, his explanations were the key to our buying in.

The agent was more professional and knowledgeable. He answered all my questions. Choice Home Warranty is new to me. I hope they will service me to my expectation. I will always recommend CHW to a friend depending on the services I will receive.

Our technician was great. However, he discovered three issues with our air conditioner. Choice denied two of the three. I've never used a home warranty company before, but I think I could have put the money in the bank and paid myself. Not impressed with the coverage.

I hate that I switched to Choice. Getting repairs takes forever and now I’m being informed that your company has to approve and order the parts before they are done. When you try to call and speak to a agent it’s almost impossible unless you want to wait a hour plus on hold. I have never had this type of service with American Home Shield.

Rekey - I was not told until the technician arrived that the service call only covered four locks. I had to pay extra for the other two. That information would have been helpful. The tech was very thoughtful and considerate. He went right to work on the job and finished rather quickly. He provided the number of keys I requested.

Submitted my first claim for a leak in the master bath shower. They first tried to say that they were not even going to come out to look at the shower because I did not say exactly what was broken. I had to call and argue with some guy with a foreign accent and very hard to understand that I was NOT a plumber and how could I tell what the problem was other than a leak. They did send out a plumber to look at the leak. The plumber determined it was a cartridge that was leaking and needed replacing. Of course, looking at my warranty they do not cover a cartridge on a faucet.

Technician was professional, friendly and competent. He got the job done, we paid our $60 fee, he was out of here and our dryer works fine again. We love our Choice Home Warranty and recommend it to all our family and friends, you can't go wrong, it's a win-win for us!

As background which I thinks provides context for my comments, I live in an upscale climate controlled condominium in downtown Philadelphia. Upon the electrician's arrival to my condo, among the first thing he communicates to me while we're in the elevator going to my unit is a litany on how much he hates working downtown. Not the best first impression for me however we'll move on.

2 shower stoppages and 1 toilet running - Alex arrived on time. He quickly fixed all the problems, was neat and tidy, not leaving any mess behind. Personal appearance and attitude of service person was 5 star. You've made me happy to be covered by Choice Warranty program.

Contacted Choice when dishwasher failed, they have sent 2 companies, one incompetent and one who was going to repair, but was cancelled. After 1 1/2 mos, still no repair! Now Choice refuses to repair, & offers less than 30% on a 3 1/2 yr. old unit! Wish I had more space for details. Customer care nonexistent.

Was told by repairman that ac needed to be replaced but because we had not been with you for 5 years had to write different to fix it. That you only replace if we have had a home warranty for 5 years or more. Will probably be my last year if that's the case.

My dishwasher stopped draining and my dishes were not getting clean, I called Choice Home Warranty on Sunday and a repairmen came out on Tue. so I had very little wait time. When he came he found the problem and fixed it within 30 min. and cleaned up his work. I was very happy to have my dishwasher back. I had a very good experience with Choice Home Warranty.

Washing Machine leak - Repair not yet completed. Tech came over, found problem, didn't have part needed for repair, said company would order and send someone out to install it later. Have not heard back from them yet. Will revise rating after completion.

So the first company did not fix the issue and did not show twice for the appointment window. So I updated ch portal and then called. The line was busy so system asked me for a call back. I said yes. So instead of calling me back, the system just rescheduled a appointment with new company. They came and fixed the issue.

I love Choice Home Warranty. I feel like I am protected under an umbrella so I got Choice Home Warranty and I feel like when a disaster happen I am unprotected and sometimes you don't have the money in your bank account to pay for everyday repairs but if you have Choice Home Warranty you're covered.

I had a very professional, respectful and helpful representative. He had a great sense of humor and answered all of my questions patiently and professionally. He was very knowledgeable about the program and found the best deal for me. I will definitely tell my friends and family about Choice!

My service visit (dishwasher repair) was Great!. John and his colleague from Reliable Appliance Repair were excellent. The service was great. I thank Choice for having such reliable contractors on their force. The contractors were on time and that means a lot to me. I'm always busy so I need contractors to be on time, I would recommend Choice Warranty service to my friends, one of which I already have and I would definitely be asking for Reliable Appliance Repair if I need assistance again.

My induction cooktop was malfunctioning. We made a claim to have it repaired. Their tech came out and assessed the appliance. We later received an email for Choice Home Warranty stating they were not going to repair the cooktop. They offered us $250 for a replacement. Of course we declined their offer and asked them to repair it since they weren’t offering us fair market value and we couldn’t purchase a new one for $250. I then called our claim rep, Chardonie ** and told her that their offer was not fair since it wouldn’t cover the replacement cost. She then antagonistically asked what I thought the price should be. I informed her that I would have to do a Google search to give her this information.

1. Prompt response. 2. Scheduled the reputable plumbing company, provided an excellent service. 3 I'm pleased to signed up with Choice Home Warranty Company. 4. I would recommend your company to all my friends or neighbors in the near future.

In the last couple months I have had two claims for my AC unit. My first one was because my upstairs unit wasn’t blowing cold air. It was able to be fixed however the unit is extremely old and needs to be replaced. The tech sent in information about the unit and even took pictures but I guess the claim was denied because I never heard back. The issue I had was not with the company that came out but more the process.

I was offered $299.00 to replace a stovetop worth 1200.00. The claim before, a technician came to fix my upright freezer twice and he couldn't so I was offered $350.00 for a freezer worth $ 1150.00. I didn't accept the offer so they counteroffer $ 400.00 and I am still waiting for the check.

Our experience with home warranty claim #**, about our air condition it was not working, they sent a contractor to look at what's wrong with it and found out there is a leak. After that we call home warranty. They said your policy it doesn’t cover the leak. They start giving us excuses for not to pay to fix it. They said it's the homeowner responsibility. To all the people may read my review be careful for what you're paying for because when it comes the times need something to happen or need to fix they find a way or excuses not to have it fix or you will spend a lot of Money out of your pocket just to fix it. So why do we need a Choice home insurance for, if we still have to pay soo much out of our pocket. Why do we need them? They just take advantage of their customer. Be aware!

I want to begin my comments by saying that Choice Home Warranty has been responsive to my claims in the past. I have a multi-year contract with your company which covers three properties and 6 units. My most recent claim is for a malfunctioning less than 5 year old central air conditioning system cooling my apartment. On hot days the circuit breaker flips. I notified your company hoping to be assigned a technician. Choice was unable to come up with an individual. I was given the option to secure a licensed technician. I did. It was the individual who within the past 5 years installed the system. He is well known in this community and has a good reputation. He finally made contact with your adjuster.

Do not waste your time with Choice! They contract with some of the worst technicians in the city. Highly unprofessional...ALWAYS LATE! Choice Home Warranty needs to verify the professionalism and validity of the technicians they contract with, especially when provided service to paying customers.

When Choice contacted the repair provider after a missed appointment on Monday the 24 September 2018 between 11:00 and 3:00, we settled for an appointment between 3:00 to 8:00 on Tuesday, 25 September 2018. The repair person arrived prior to 9:00 am without a call or identification and was less than cordial with my wife. She contacted me at work and asked if I could come home, which I did. The refrigerator is now cooling, but condensation still exists. Also, a part was cracked and needs to be ordered and replaced. I have heard nothing from the contractor, like getting an email receipt for the work done or if the part has been ordered and what the schedule replacement shall be.

I called Choice and Noel from Plumber ATL was dispatched. He came to my home and looked at the ceiling where the leak had caused a tile to fall as water soaked. He ran all the faucets, etc. and in the end told me he could not find anything and maybe it was a freak one time incident. I was charged $45. He told me if the leak occurs again to call and I would not be charged again.

Toilet problems. Technician arrived promptly at his appointed time. Knew exactly the problem and fixed immediately. Cleaned up work area to my satisfaction. It was a job well done. Cheers to Scott. Would welcome him anytime for service repair. Would highly recommend him to all of my friends.

Choice was able to send a technician out the very next day and he was able to fix the ac. My biggest fear was the ac not working especially since I have dogs when it can still get warm during the afternoon.

Very pleased with CHW so far & would recommend. Very pleased with Country Boy’s (Kody). He was early, informative & thorough with the job & I plan to use him in the future. Pleased with the plan that I initially signed up for which is a good deal compared to the competition.

You acted quickly, but contracted an unprofessional plumbing company with a plethora of negative reviews. The contractor's first visit was 24 hours before the scheduled appointment - and was upset that I didn't pick up his phone call at 7 p.m. He called me back 35 minutes later telling me that he called me back because I had not yet called him. The service call required a second visit. This second visit was even worse than the first. The plumbers left my bathroom extremely dirty (I have pictures) and said that they were not required to clean up. They also "fixed" one of the problems by having the tank fill up with too much water so I am being wasteful and spending unnecessary money on my water bill. After my experience I looked up reviews for the company that they sent - and all of them were negative with similar experiences. Clearly Choice is trying to find the lowest cost option without any concern about quality or professionalism.

Positive: 1. Easy to create work order. 2. Repair tech came for first repair visit within 48 hours of creating work order. Not fantastic, but certainly acceptable for this type of repair. 3. Repair tech competent. 4. Repair tech and company friendly, good customer service attitude. Negative: 1. No feedback/email from CHW on whether or not they authorized repair vs. replacement. Repair tech said waiting for parts, so I'm guessing repair was authorized. 2. When I check online status of repair order, it shows status as "closed". But repair is not completed yet. How can it be "closed" if the repair is not completed? 3. No notes online if repair/replacement authorized. 4. Online status showed problem as "mot hiring". What does that mean? The problem was the dryer was not heating up/not drying. What is "mot hiring"? Summary: I think it will all work out in the end. But communications from CHW is both incomplete and incorrect.

Very helpful. Found us an even better warranty has my husband is a military veteran. Thanks for listening to what we need. The representative was very knowledgeable and he was able to answer all of our questions. Again very helpful and courteous. The warranty included things we didn't know it would even cover so that was a pleasant surprise. Again thank you for listening and addressing our concerns about certain coverages.

Excellent service by the technician, Dominic. Fast service, the situation was resolved on the same day within an hour. The appointment was set within an hour of informing Choice Warranty. Very satisfied with the protection and service Choice Warranty provides.

Repairman was prompt, friendly, quite knowledgeable and efficient. He got our garage door repaired and functioning in a short period of time. We were very pleased with him and Choice's referral to him. We would refer others to Choice based on this experience.

The technician that came over to help out was very courteous. He took the time to correctly diagnose the problem and installed the necessary parts to fix my problem in no time. The price I pay is very affordable. The experience I've had with CHW has been great. Their customer service is awesome and will work with you if the assigned contractor is not to your liking for any reason.

The technician called to advise he was on the way. Introduced himself at the door and was very personable. He diagnosed the problem quickly, made the repairs and explained what he'd done. I was very pleased with the repairs and the overall service.

Air Conditioner wouldn't cool. Phoned in late Friday, had reply for Monday AM appointment within 3 hours. Serviceman here Monday before noon and had approval and installed new motor and capacitor. Service tech was very professional, courteous and explained everything. Was so grateful to have cooling within 2 hours. Had all parts needed on his truck. Thank you Choice! Would recommend service company and Choice Home Warranty.

Do NOT fall into this company's trap of a worry free warranty company. The 3 years I used this company they weaseled their way out of covering the item(s). We called maybe 4 times in the 3 years we had them. Each time they would say it's NOT covered according to their contract. The technicians they send are the worst and most unreliable. This company was sued by the N.J. Consumer Affairs and lost for their fraudulent practices. Appears nothing has changed. The ONE star rating is not even adequate for them. STAY AWAY!

Garbage disposal was leaking water. Technician (Noel from Rantec Construction) was prompt, presentable, and friendly. Noel readjusted and tightened it and we did a few test runs to make sure the problem was corrected before he left.

Brandon was very helpful when he called and so I decided to sign up today. He answered all the questions I had. I was not happy with my current Home Warranty company and needed to make a switch to a better company.

While the price is cheap, so is the service. Our dryer broke a few months ago and someone came out to fix it. The Vendor charged us more than our service fee and it took 2 weeks for him to come back and fix it. The same dryer that they "fixed" broke again a month after. Choice Home Warranty sent a different vendor out to fix the issue. That Vendor charged us and then told us it wasn't his issue, we needed to call an electrician. The electrician came out, charged us and then told us it wasn't his issue, we need to call the Dryer vendor. The dryer vendor came out and told us he couldn't help us. The multiple times I have called Choice Home Warranty to discuss, they tell me there is nothing they can do to help us at this moment. Waste of Money!!! By the time I am done paying service fees, I could just buy a new dryer!

The service was outstanding... I was still on the phone with the initial call when I received a call from the service company being sent out and they came that same day. Perfection is the only word for Choice Warranty and the ease with which the service is provided. I just recommended CW to our son, who is unhappy with his present provider.

My street address was entered wrong, even after I called to correct it, it was done incorrectly again. Hopefully it has been corrected. The contract dates are also wrong. Supposed to begin 12/16/18 and go thru 2/15/2020.

I called Choice Home Warranty and they had a technician out the next day. He was thorough and we are now getting a new wash machine. The technician was very knowledgable and explained what needed fixing but the parts would cost more than to just buy a new washer. Thanks CHW.

They call and ask if they could come early, he ask what it was doing, then went outside checked out the unit, and in a short time came back told what was wrong. He had already called and got your approval to order the part and has since called back to schedule the part to be installed.

As homeowner we buy home warranty as protection and we pay for the service. I had multiple issues with this claim, let me start: The agent had booked a appointment for week late, I had call the customer service to make the request early but that should have taken place when they first booked. Secondly, I got a very good dishwasher but I was not paid accordingly for the replacement. I am very dissatisfied the entire service and would not recommend to a friend.

I placed a claim stating that I had a gas leak coming from the back of my stove. The gas company for my area had to shut off the gas to secure the leak. I had to wait one week before CHOICE got a technician to come to my home. The tech was from Todd's Electronics. I reiterated to him the problem when he arrived. He said he didn't smell gas fumes so it probably wasn't serious. I explained again that the gas was turn off to the house and the gas company said I needed to have the hose replaced. He checked the stove and said I have a loose fitting. He put some tape on the fitting and tightened it up and I was good to go.

My motion sensor floodlights were not working and when I would go outside after dark, I could not see anything. The electricians came out and fixed the problem in no time. Kudos to them. I would use this electrician any time in the future if the need arises. They were kind and efficient and had my lights up and working in no time. Their service was fantastic.

First the appointment was made without even confirming with me that the date/time was good. I simply got a voicemail stating when the appointment would be. I would think you would want to confirm the date with the customer. Second, the claim is closed and the issue is not resolved. I don't ever feel a claim should be closed until the issue is fixed. If the issue is not fixed and it requires another vendor to fix, why aren't you referring it to an electrician? Why would I have to open a new claim for the same issue that wasn't resolved?

Our dishwasher went out so we called the tech... After he determined that it was the circuit board he said that Choice would be reaching out to me to handle the claim for a new dishwasher. Choice then sent me a low ball email offering me $250 for my $800 dishwasher. Choice will look for any way to get out of covering your appliances. We had our garage door stop working a month ago so we called someone out... Long story short: they wouldn’t replace the $100 fuse unless I put new ball bearing wheels on the door. I spent $340. Choice covered the $100 fuse... They should be replacing your systems with the same quality and brand instead of low balling you to save some $$. As soon as I get my low ball check in the mail, I will be canceling my service and switching providers.

I've been disabled since I was 41 when an accident caused my L5-S1 vertebra to snap nearly in half and trisected my disc causing a series of fusion surgeries that left me unable to do much of anything around my own house. So I'm wondering how I'm going to keep my house in order and my wife of 37 years safe... and then I got an email from the pleasant folks at Choice Home Warranty!!

Customer service (Raven) - Thank you for being so proactive in resolving my concerns about my renewal and coverage. I must say that your professional approach and courteous manner in which you handle my concerns has made me have second thoughts about canceling my policy. I really appreciate all that you did and I would love for you to forward this feedback to your manager.

The person called me right away. She gave me a fair comparison between your company and another I was considering. It helped me make an informed decision. She answered all the questions I had for her. She was also able to get cover for my appliances in the garage.

I was looking to change home warranty companies, as my current policy (w/ another company) was coming due. I was lucky enough to get Brett ** as my representative from Choice Home Warranty. He was personable and upbeat and most of all, not a high pressured salesman. He told me the facts, and informed me that I could choose my own repair company. He also gave me an offer that was too good to pass up. He has a great personality - is well-informed and just a pleasure to speak with. He’s a keeper! Thank you and I look forward to working with your company for many years to come.

We called Choice Home Warranty on Friday morning about 11. They said a technician would be out in 4-6 hours to diagnose the problem. We talked to them 2 more times before 5. By this time it was over 6 hours. About 5:10 they called and said we could call our own technician to come out but, this late in the day on Friday we could not get ahold of anyone. Late afternoon on Sunday, the hot water heater blew, flooding half the basement and we had to turn the water off to the house and had to stay in a hotel. We were able to get a plumber here at 8 on Monday morning. We had no choice but to have a new water heater installed. We called Choice Home Warranty and they denied our claim stating we should have had a technician call them with a diagnosis.

Anytime Appliances was great! They had scheduled an appointment for the end of the week but they changed it to accommodate the fact that I have 7 in family and needed my dryer. I have had them before and received the same great service.

What they say is not true. They do not replace your appliance. They do not even give you half of what it would cost to replace it. This is false advertising. Don't waste your money. Took more than 2 months to even get the small amount they would offer.

Choice refused to pay for my water heater when it began leaking even though it says it is covered in my contract. Any time I report a problem, I spend 10-15 min waiting on the phone. Even though Choice advertises 24 hr service, they are not available for existing claims from Fri nights after 5PM until Mon AM.

It was my second time using the service. Both times the customer service representatives were very professional and understood the kind of inconvenience a broken appliance can cause in a house especially with small children. They immediately submitted my claim to a local contractor. The contractor needed to order a part and gave me a fair return date. They in fact resolved the issue within 2 business days without causing any major inconvenience. My wife and I were very satisfied. I would definitely recommend Choice Home Warranty to any home owner. Great company. I really hope they keep it this way.