Choice Home Warranty Reviews

A rip off company. DO not ever get into the scam of this company. They do not cover anything other than your manufacturer warranty. You have been warned. Even if they give it free...DO NOT TAKE THIS WARRANTY. They try to give a reason to decline every warranty claim you did. Read other reviews before make a mistake that I did and save yourself some money.

My dishwasher stopped cleaning/drying dishes. This is my first claim. A technician came out within 2 days and I was notified that I could purchase a new dishwasher. The only option I was given was a Lowe's gift card which will take up to 30 days to receive. I went on the Lowe's website, they don't have any items with the preferred makers I liked in store, and nothing was available to deliver. I will not be able to use Lowes' and would just prefer the money myself since I have to go to another store. The rep that called me was extremely unhelpful. Would appreciate hearing from someone **.

Larry was fantastic and explained everything to me that I asked. He was very thorough and patient, and I felt confident in his expertise and recommendations. The service was quick, after I rescheduled last minute he was still able to accommodate my preferred service date/time. Just all around great job.

The technician was very professional and nice. He diagnosed the problem and the parts were approved to be ordered. Just waiting for them to come in and be installed. Hope that they don't take long to get in. Also hope it can be fixed. Because if not, I will only probably get $100 for it toward purchasing a new dryer

He was very considerate of entering our home during the pandemic. He wore protective gear to avoid passing germs to our family. He solved our issue quickly. He was polite and professional from the greeting to departure. Thanks. The **.

The technician from Sears was great. Customer service is terrible. I have called, sent texts twice, with no response. To discuss claim, an appointment must be made; none are available in May, as of May 13, 2021. I accepted the offer of an e-card for $547.00 to replace the washer; it SHOULD be received in 30 days. The claim was made May 10, 2021: NOT GOOD CUSTOMER SERVICE! Still, no response from a Choice Warranty representative, as of today. Very disappointed and very dissatisfied.

Our disposal was inoperable and with chunks of rust in it. My husband and I made an appointment with CHW, then purchased the new disposal so it was ready for install at time of service. The service person came when he said and installed it quickly, nice man. However, after he left I ran the dishwasher and water flooded up out of the relief air gap on top of counter and we scrambled to mop it up. We called him right away and he said he knew exactly what he forgot, came the next morning and fixed it. All's well now, no flooding when dishwasher empties!

The day Choice said they were coming was not correct. Would be better if you guys were honest about it. You said Friday, when I called they were not available until the following Tuesday. Once they were here they quickly assessed the problem & corrected it.

The person who came to make the repair was great. Very good, helpful and friendly. The Warranty is a joke. A zone board went out on my heater. It's a part of my system but they say it's an add on and won't cover it. I am almost $1600.00 out of pocket because of the loopholes and lies the salesperson told when selling it. Reading the contract does not help unless you are an expert in the field of service you are requesting. A total joke. DO NOT PURCHASE THIS CONTRACT. They will put it to you any way they can.

Our technician was great. He called before coming and explained everything well. He came to diagnose the problem and when realized it needed to be replaced already had a new garage door opener on his van. We were very happy with the service and would highly recommend.

Garage door opener stopped working. When the tech came, he immediately noted the problem. Unfortunately, he noted the damage was not covered by the "warranty" and it would cost $220 for the repair. I had no choice. It seems that the last times I called for a claim, they were either not covered, or was offered a dollar amount for replacement. The amount offered has never been enough to cover the loss.

Kayleigh understood my needs, and was able to come up with a good long term plan for my warranty needs. It also turned out to be much budget friendlier than I initially thought. I would recommend her and Choice Home Warranty to my connections. Appreciate the good experience buying the warranty,

Not always easy to get through. Agents don’t easily accommodate the situations. Takes a long time for approval. Companies don’t offer several options for appointments, Leave prerecorded message with just one appointment option. Online not easy to place a call: only on laptop, not on phone

Albert from 24/7 Pool Service arrived on time as he said he would. He was most courteous & a good communicator, he diagnosed the problem quickly-expertly and now we have the pump operating beautifully after following his advice/instructions! Thank You.

I'm happy the way I got a response so fast! I appreciate it. Thanks advance for your prompt attention to this! If there is anyway you could give me a timeline for when you might find someone in your network. I would appreciate it. **

I haven't received a comment or an answer yet from my warranty on my A/C unit that's been out for 2 days now. I called in 5/19/21 and still haven't gotten a call or anything and it's in the upper 80's here in NC. I understand that the unit is under warranty. Can you please have someone contact me as soon as possible to get this situation can get resolved.

My air conditioner wasn't working and Choice Home warranty sent out Air Zone agent, to fix my A/C. The first service guy, didn't know what he was doing the first day, he diagnosed my A/C wrong! So they sent another guy the next day and he did a great job diagnosing and fixing my a/c!

I have been dealing with this issue for the last two months. The assigned technician refused to honor the repair, Choice didn’t know how to resolve problem. Manager Alyssa took action and problem seems to be resolved. I’ll let you know if I’m satisfied when job is completed

Speaking to recorded voice did not accept or understand my response so I had to be disconnected and start over 3 times. Finally when I got a real person service was fine. Representative responded and acted immediately. Very polite. Do not cut me off like the recoded person who doesn’t understand when I say yes.

Luke was our sales person. He was very helpful in terms of explaining coverage and giving us guidance on different plans. He has been helpful with straightening out claims as well. He was unable to assist with our plumbing claim as he was on vacation.

I only called 45 minutes ago and put a claim in. Have not called back yet. Sure they will call back and schedule a service appointment. Have used them last year. They were very responsive and helpful.

The Customer service agent was very helpful and polite. I would definitely recommend Choice Home Warranty for any home warranty needs, for any issues with their home. I would recommend not going without one. My air conditioner quit working and the customer service was right on it.

He spent time thoroughly checking all components of the AC including the blower. Said the unit was pretty efficient. When he had to go inside the house to check the blower in the attic he wore shoe protectors. All in all a good experience. Only thing is that the service fee has gone up. Again.

Great service and repair company. Best group I have ever had. The techs contacted me prior to arrival and arrived on time. Cleaned up after the repair. Both techs very clean cut and friendly. Great company. I will recommend both Choice and Able Appliance company to anybody needing this type of service.

I'm not satisfied at all. My AC went out after a storm and Choice Home warranty refused to cover my ac system. The tech from Air Today company wrote in the report that the coil was dirty so therefore it was not covered. However the tech said my unit was old and needed to be replaced. Inconsistencies.

I needed a new shower valve installed and they have denied the claim because of the to calcium deposits. I think it is normal wear and tear. Not happy with Choice Home Warranty at this time. I would not recommend them and will not renew. They have set up a meeting next week to discuss the claim, so perhaps I will have a better outcome.

Problem with garbage disposal. I Could not make appt set for future date, so plumber came same date I called to reset apt. This was very much appreciated that I did not have to wait, as I could not use my sink or dishwasher. Plumber disassembled disposal and cleaned it out thereby fixing problem without my having to purchase a new disposal. He was very professional and very courteous and very prompt. Would absolutely recommend using him again.

Ms. ** was very professional and knowledgeable of the services that are rendered with Choice. I was pleasantly surprised of her wit and candor. My first time with Choice, so I hope that my future enrollment and services with them are just as professional and service are as promised.

After having a bad service experience with my previous homeowner warranty company, it was a pleasure to have my problem solved promptly by Choice. Service tech was prompt and informative. I expect any future problems will be resolved in the same timely manner. THANK YOU.

Jay was very quick to respond, and very knowledgeable. He answered my questions and was very respectful of me. He got me a discount for senior citizen and veteran. The only thing that bothers me is that I had o decide right then to take the deal to get he discount and I would have liked to have discussed with my husband first. Also I don't like that the money is taken out immediately but coverage does not start at that time.

Schlomo was a great customer care rep. He even answered when I called back. Great service goes a long way!!!! The price of service is very comparable with other companies. I hope I don’t have to use the service but if I do I feel I’m in good hands

My experience with my customer service person Neil was very professional. He was helpful and was trying to give me the best offer he could possibly give to me. It was very affordable for what I could pay at the time.

Signup was very easy. This is my first contact with the company. If service is as good as signup it will be great. My only reason for leaving the previous home warranty company was the customer service was pathetic. Individuals answering the phone lines could not understand what I was saying and I could not understand them either.

Last Saturday my tenant, who lives in Washington DC (I live in Los Angeles), contacted me to say the garbage disposal in her condo unit stopped working. I immediately filed a claim on Choice’s website. Within a short time I received an email with a service date and time for Monday morning. The technician, Tyrone ** from BME Services LLC, came on time, replaced the disposal, and all went well. I paid him the $85 service fee (plus 6% for the credit card charge fee) over the phone. I was satisfied with the process, the technician and his work.

You guys always deny my claim that's why I left last time. Now you have denied my claim again making me think you guys are a fraud, so tell me how do I appeal cause I'm really not understanding you guys system.

Hi, Technician did his job well as far as replacing the coil outside however, he burned the fuse to my thermostat so the unit inside my house (thermostat) did not work. Tech replaced it with a used one. Not happy. The thermostat was dirty. I tried to Lysol wipe it down and still has a dirty debris on the side that does not come off. I don't know if that will cause a fire. I don't know for sure if he repaired the thermostat up in the attic correctly. I'm very concerned and scared now.

I have had great customer service with Choice, but I must admit I have had not so good experiences with some of the companies that were sent out to access and fix the problem. When I contacted choice about an issue with the technician that came, choice did what was necessary to rectify the situation.

Would be nice to talk to a real person once in a while, having the option to use the person that maintains it would be a lot better. When calling no one answer send you to the website or submit your claim over the phone.

Mike did a good job explaining the policy and the pricing. Trying to sell the 3 year program got a little long! Overall was a good experience and will look forward to using policy. The policy will ensure my home to be well taken care of when repairs are needed.

Serviceman was extremely nice and went right to the job. He quickly diagnosed the job. He seemed to know exactly what to do and got right on it. I am happy with the serviceman and his knowledge of the problem.

I had two seemingly trivial electrical problems:

Another great experience. Tech appeared in the time frame set up previously. Determined the problem with my A/C quickly, and addressed the problem. Service call charge was reasonable, and the tech completed the repair in a timely manner! I’ve used Choice for other problems in the past and has always been pleased with the results!

Pool pump failed. Went 6 days without recycling water. Mustard Alga crap grew. Extra chemicals and time to clean were not consistent with why I got a warranty. AHS took a year to get my A/C straightened out. WRONG and they had my money and I had to learn a NEW language to understand people from ** Egypt. The Pool Tech that was professional and quick. I'm a Retired USN Chief Warrant Officer and F-18/F-14 Electrician-I know Proper Maintenance!

Your agent was very knowledgeable and engaging. She was also very pleasant. As far as recommending your company, I don't know yet. Couldn't possibly answer that till we make our first claim, and see how that goes.

The subject line says it all. You refused to repair or replace my water heater which was covered under the contract and you did nothing. I had to pay for the entire unit myself and its installation. You refused to even send a technician out to look at the problem. The make things worst you are making me type more of a response to this input than I care to do.

Ivan is wonderful. Highly recommend him and Choice Home Warranty. They were fast, friendly and easy to work with. Very happy with the results. We switched from another warranty company and are glad we did. We have had a very good experience so far.

Washer failed and requires replacement. CHW stated that they were going to replace it and offered me about 530.00. I tried to talk to them about how this would not cover anything close to my LG washer and actually you won’t find anything close to comparable for this amount. Then the person said well, we won’t cover ALL of it, we won’t cover retail pricing and we won’t replace by brand.

Good service from A J Appliances, the technician was very professional and made a clean job. Fast attention from Choice Home Warranty, we have to wait only two days to receive the service and the Claim request was very easy by a phone call. Thank you.

The technician who visited was very polite and helpful! He was careful to wear booties and a mask. 100% professional! He showed me what the issue was with my AC and told me how to avoid the issues in the future.

Came in and immediately identified the problem. Fixed it in no time at all. Neat, clean, friendly. Great job! I would definitely want this young man to return to our home when needed. Well, we also had good results with the previous Sears repair person.

I put on the claim that the light fixture was "blinking" and the first thing the tech says when here is "they don't cover fixtures or the module that is used on ceiling box lights". Why have it as an option when making a claim when you won't cover?

Get the VIP PLAN. Great price, great coverages. Low deductibles. Covers all your household. Seems to be a reliable company. Place all your worries with Choice Home Warranty. Fast, easy, and friendly. The longer the term the better the policy gets.

Refrigerator did not produce ice or kept the refrigerator cool. I suspected a compressor issue. Ice maker did not make ice and went into the defrosting mode. Technician who responded got it fixed in about 30 minutes. Technician was very professional and explained the problems while working on the problem. I was very satisfied with the work performed.

I am very satisfied with the service that I received from Choice Warranty. I submitted my claim on a Saturday and I received services that following Tuesday. Prompt and very professional. I would highly recommend the HVAC technician who serviced my home.

Employee did show up past the scheduled time but did make contact with me prior to the expiration of the appointment time. He came and gave a temporary fix until he could get the new part today. Will be returning today to install the new part.

Best guys on call. Always service done in day or two and always service on schedule. Love it. I would definitely recommend Choice Home Warranty to all my friends and family and even on pandemic time they are super fast. Thank you Choice Warranty.

On our first request to use our warranty we were denied. Had to pay the $65 for nothing. All we wanted was for someone to replace the electric outlet on the outside wall of our house. It is no different than any electrical outlet in our house. The run around was frustrating. The $65 was only for Choice to see if they wanted to pay for the work. They could have done that themselves. We told them where the need was to begin with.

He attempted reattaching and replacing it with a used one ..no joy...it went off again. He came right back with advice and said he would find something affordable as CHW said it wasn't covered. Nice guys but tied by the disclaimers, etc.

I am sorry but I have just signed up. Contact me in 90 days, maybe I can give you an opinion. The woman who signed me up was very nice.(Kayleigh **). She was able to answer all my question. I had been with another company since JUNE 2020 and I made a claim and they said it was not valid. They also did not explain the procedure either, which you did. Thank you.

So far it's been a great experience, my wife and I are so happy to be working with CHW. I've had a plumber service the hot water tank and he was very friendly and educated. We also received some really good offers for home security. My wife and I feel like we're in good hands!

We left American Home Shield to come to Choice Home Warranty and it was a huge mistake. Placed a service call on Saturday, May 15 and the company was unable to find a AC technician in our area to handle the problem which is covered under our policy. We had to handle it ourselves by hiring someone within 15 minute. Terrible! Will be canceling our service June 1, 2021.

My Air Condition Ran out. Fan was stop blowing. CHW said technician will come to fixed week after, it’s crazy. Finally they send me after 24 hours. They put new Fan an AC filter and my cost only $65. Thank you.

The CSR was extremely helpful addressing both my questions and claim submission. She walked me through the process including possible timeline with clear and detailed steps. After explains the process and fee structure, she entered the claim for service and provided the claim number for my reference.

Part is on back order and had to go out to wash clothes. As of today no status on part, not very happy with service at this time. Have not heard from Choice Warranty or the technician concerning the back order.

Signed up for this program online today. It was simple, easy to understand and reasonably priced. Response to my membership was immediate. If the service ever is needed at my home I would assume the response to any problem will be the same.

My sales person was "down to earth". She was able to explain in the plan to me. I really can only give you that. I need to have used this plan to see if the plan is any good. After I have experienced it I can tell you if it meets my standard.

I called Choice to request a service call for a leaking water heater. Serviceman was was assigned/made serviceman came to house, stating the water heater needed to be replaced. I paid him his service call, He stated he would turn in the claim but that Choice had a reputation of denying water heater claims but when they denied the claim he would replace for at his price. I will be advising everyone I know at Federal Express to cancel all dealings with Choice. Choice does not honor their contact! They lie to get your business!

I was very concerned about the water under my kitchen tile flooring. I thought the worst. Choice came through for me this time. The service tech ran a full check of the dishwasher cycle and found no leaks. I have no idea how the water got under the tile. I am breathing a lot easier knowing that Choice got a reliable service contractor out here to give me peace of mind. Thank you.

I feel as if your company misrepresents the service that it offers. My air conditioner worked well for me for over 21 years. Despite that you deny my claim because of what you say is faulty wiring. I do not think it fair and I am of the belief that you simply do not want fulfill your obligation under the contract. Because I think your company is a total rip-off, it is my intend to change to American Home Shield. They may be more expensive, but at least they live up to their promises.

I got a claim number and appointment right away. The tech was on time, wore a mask, explained everything to me and did a nice job. I refer Choice Home Warranty to everyone. It has been a very helpful service for me.

Did a great job and very professional. Explained what was wrong to tenant and homeowner. The company was very nice and prompt on making appointment, Claim was handled easily; Would work with this company again and tech was great. Everything worked out well.

The technician arrived the same day that I called. He quickly connected the new garbage disposal and had it working. This had not been my previous experience, so I was pleasantly surprised and grateful for the service and the Choice insurance.

Called for a repair, the agent on the phone was very nice. Got me the information I needed and set me up with a repair man. Still waiting on repair since I just requested it an hour ago. Thank you....

The company sent out by Choice did a wonderful job on getting us back up and going. The AC repair company called and set up an earlier appointment and had everything up and going in no time. Calling Choice to get our warranty work was a quick and simple process. Glad we went with this company.

My call was handled very quickly and courteously. The engineer was polite, helpful and informative and explained the process and his professional opinion of how our AC unit was working and factors that can influence low Freon. I would definitely recommend.

I was pleased with the response from Choice Home Warranty. I received someone within 24 hours. The individual was able to resolve the problem. He was very professional. The only issue is that I asked how much my service call was and he told me 65, but in fact it was only $60.

Jason was excellent. He did very good work, cleaned up after himself and answered all my questions. He communicated well prior to the call and was willing to take a second look when something seemed amiss. I would recommend him for any needed plumbing repair. I hope he is the one send for future warranty work.

We purchased our first home and due to it being an older home and having some questionable handy work from the previous owner, we purchased the home warranty so that we would be covered if something happened. Our AC broke and was not covered at all because there was corrosion and mold in the unit which made the whole unit void of coverage. We live in Florida where it is humid, there is mold or corrosion on everyone's unit. We ended up having to finance and purchase a new AC unit totally out of our pocket. This exception wasn't listed in the AC section under Exceptions of the contract either, it was in the bottom general section so it is easy to miss. What is the point of having a home warranty when normal things aren't covered? Not sure, waste of money so far.

I'm highly disappointed at the service. During the process, the technician never called ahead to get information. Therefore the technician came out and was not prepared to service the, only investigate. Which meant I had to wait another week for an attempt at a repair. If more information was gathered up front, then there is the potential that the technician could have repaired my item on the first visit.

I call in 3 claims using this so called home warranty. None of them were honored. The 1st was an electrical issue late in 2021. The 2nd hot water heater issue. 3rd air condition. The last two were this year. Each one I paid service call and the repairs out of pocket. I wonder what was the purpose of buying a home warranty!

I want to thank the agent who handled my transaction. He was polite and professional and answered all my questions, many before I asked them. I was given a discount because of my many years as a customer and because of that I will continue to recommend your company to other friends and business associates. Keep up the good work.

Replaced with a better one...Thanks. The approval was quick and the tech arrived on time. I have recommended CHOICE to my neighbor and he bought it as well. Continue to improve your service and add other benefits to meet industry standards

Responded right away. Very courteous and problem solved within 24 hours. I will comment later as to how the repair holds up. My experience is much better than last year, I ended up buying a new unit for downstairs after a week with no AC.

Very helpful, Neil was responsive and understanding. Helped get us the policy we need quickly! He discussed all options available and got us the coverage that fit our needs. He even was able to get us a better offer and save us some money. Thanks Neil!

Reps were rude. Was told that I could cancel within 30 days with no charge. 5/18 Josh told me I would be charge $50 for canceling. When I questioned that after service request charge, you also charge a deductible. Was told no. However, Item 3, Pay Your Service Fee says "service technician will collect deductible from you upon arrival." Used your company about 3 yrs ago and had to pay technician $100 in addition to service charge. Will never recommend this company.

Cynthia at Choice Home Warranty helped me to find the best plan for my needs. She was very informative, helpful, and I seem to be getting great coverage for a reasonable price. I love when you deal with a company whose employees are well trained, caring, and very concerned about getting the best plan to meet your individual needs. So far I am super happy with this company based on my interaction with Cynthia!!!

I placed a simple plumbing service call. Tech arrived promptly on Thursday but did not return until Tuesday to fix the problem. He originally told me he would be there Monday to fix it. I had to call him back. This seems like a long turnaround time to fix the problem. I hope the issue is fixed.

So far my experience with Choice Home Warranty has been extremely poor. I have made two claims over a three year period and both claims have been denied by CHW. They seem to always locate some obscure fine print in the contract to deny your claim. So far, this warranty has been absolutely worthless for my purpose.

I had an excellent experience!! The technician was super, professional and did a great job in fixing my Air Conditioner! The process with Choice Home Warranty was very easy and very smooth. I would absolutely recommend Choice Home Warranty in the future! Thank you!

It was a pleasant experience. Appointment was in 2 days but the technician showed up the next day since he was in the neighborhood. He was able to fix the issue quickly. So it was a good experience with the Choice as well as the technician.

Jon was very professional and knowledgeable and informative. He explained everything he was doing in detail and even gave me some needed pointers on how to maintain my water heater. This was by far the best experience I've had with a technician.

Hot water heater pipe burst, called Choice Insurance for help, told service would be 4 days later: I could not leave my family without water for 4 days, so I had to find and pay a local plumbing company. Had to cancel the claim.

Filing the claim online was easy. I just logged in and filled the form that was online. About three hours after filling the form I received the phone call that technician has been assigned and I have an appointment scheduled.

Water seeps into adjacent bedroom when shower is used. Technician was unable to determine the cause. He suggested that a camera might be needed to check out lines or further to go into wall to see if a valve is leaking. CHW came back saying that Tech found no Mechanical problems so no repair was needed. I will dispute this!!!! I have used CHW on this house and on other properties that I manage also on homes that I have sold. This is the first time I have had a problem. I hope this issue can be resolved.

My AC was fixed and I was very pleased with the technician that was sent to fix it. The first technician that was sent was not able to fix it and he was honest and say that the next day I was going to be contacted by another carrier technician.

The technician was timely. Came in, checked out the ice maker, diagnosed the problem. Explained to me what the problem was and what probably happened and ordered a part for repair. Very pleased with the time it took and the courtesy and professionalism of the technician.

The technician from Cardinal was great. He was on time and replaced our burned-out opener quickly with upgraded tech. Kept us informed through the service call. I would gladly have them out again for any future work. I Highly recommend!

Beware: When speaking with the customer service person, make sure to use a date as close to the actual time of discovery of your issues as possible. I was in a hurry to get my claim filed during my lunch break and when asked an "approximate date" the issue was discovered I just said the date I closed on my home (not even the day I moved in, not the weeks later that the issue arose). When the person told me that it didn't qualify due to being out of the window of coverage and was pre-existing prior to the policy, I recanted that statement and explained that we discovered it after having moved in. I then gave an approximate date that was a better estimate, but then they were suspicious of me and told me that they have ways they can tell if the issue was pre-existing when the technician comes.

Andrew did a great job getting our refrigerator serviced and educated me on how to properly maintain the refrigerator. Turns out the Sub Zero Refrigerator we have had been there for 21 years and had not been previously maintained (we bought the house 7 months ago with the refrigerator included).

Your warranty wording enables you guys to cover nothing. I will not be renewing. I read reviews about Choice right after I purchased from you. They were very poor and as I’ve discovered, true. Not sure where your 5 star reviews came from.

I was never informed that I needed to wait 30 days for a refund. They have no problem in processing your payment in one day and taking the funds from your credit card or checking account but to refund the money they take 30 days. That is absolutely ridiculous, insulting, conniving. Customers beware. Before you make the payment remember about the 30 days to return the money not about the 30 days to decide if you want to keep the product of the warranty or to decline the offer. Caveat Emptor (latin)... BUYER BEWARE!!!

Coil leaking R-22 and won’t cool properly. Claim denied. Does this company ever approve costly repairs/replacement? Never, Never, Never. Very disappointed in this unwillingness to truly assist when it’s most needed.

There was an incredibly fast response on my claim. In less than an hour after I submitted my claim request, I had a confirmation email and a local technician had made an appointment for my claim for the following week.

Called 3 weeks ago. Refrigerator was not freezing. Sent someone out. He said it couldn’t be fixed. Another week went by. They sent out another repairman. He said the same thing the first repairman said. Another week goes by. No phone call no email from anyone. I called. I spoke with Alex. I asked him what was going on. He told me they were waiting for parts. I asked how long will that take. He had no answers but would call the repairman. After waiting for him to come on after 20 minutes on hold I was disconnected. Three days later my husband called back again and we were told they weren’t fixing the refrigerator it was under warranty. Why were we told this after 3 weeks. Three weeks living in Florida without a refrigerator. Unbelievable. I would never recommend this company again. Their customer service is horrible.

This was my first service call with Choice, and so far, so good. I was especially pleased that you found a technician who was willing to come out on a Sunday. AHS would never do that. In fact, not only would I have to wait a week or more for a technician, but sometimes the service company they used wouldn't even call me to verify my appointment. So keep up the good work. Keep me away from having to go back to AHS.

Technician is knowledgeable and good at his work. I am very pleased with the quality of his work. He came in earlier than the appointment time. He quickly identify the problem and proposed the solution. The service charge is not too bad. I highly recommend Choice and Arrowhead Plumbing if you have any plumbing issue.

After trying 3 times and replacing parts (not to mention dropping and breaking microwave door) and tech advising CHW that item could not be repaired, CHW offered to Replace my $1,400 unit by offering $199. After phone conversation with CHW "personal" rep I was told they would pay around $400+. When I asked how that figure was determined I was told that was the amount they could purchase it. I just paid $1,700 to replace with identical features that CHW could not repair. CHW IS A TOTAL RIP OFF. Need to explore class action suit because I am probably not the only person this has happened to.

Terrific service from Vendor working on fridge. Choice customer service was great. Refrigerator parts were no longer available so Choice gave us an e-card to Lowe’s for the purchase of another Refrigerator. Surprised and Thankful. Thankful we went with Choice Home Warranty.

I was helped tremendously by Omaira!!! She should get Employee of the Month award!!! Even though my washer is still not repaired, I have a better understanding of the hold up!!! I have a 3 year contract with Choice Home Warranty, so I’m looking forward to a very positive relationship!

I was denied repair/replacement of my pool filter despite the fact that it failed as a result of normal wear after 13+ years of operation. I have my pool cleaned and chemicals balanced twice per month and annual maintenance performed on my filter and pump. I bought the home warranty 7 months ago to cover repair/replacement of household and pool/spa equipment that might fail as a result of normal wear and tear. The filter enclosure recently separated from the housing due to internal pressure after many years of service. CHW denied my claim stating that the enclosure was cracked and corroded. The filter and housing was serviced 2 months prior and never once gave me any problems. The filter housing simply came to the end of its 13+ year service life. Do not trust your hard earned money with CHW. I plan to inform everyone I know not to trust CHW.

Customer Service and Management are understanding and willing to work with you. You have a good crew! I had concerns about initially buying this service but am glad that I did. The service technicians that have been chosen to service my equipment have all been very professional as well.

Our technician was prompt and professional, trustworthy and courteous. We had a very good experience during the whole time, from reporting the problem to the day he serviced us. Thank you so much for helping keep homeowners at ease with your warranty.

I guess I expected more from your company. We were told after waiting so long for someone to come and check it that it was unrepairable. He checked with your company and he said you would get back with an offer. I received the offer for 246.00 at Lowe's. I went online to order it. Only to find out it is going to cost almost 600.00 for the unit installation and that didn't include taxes, a new drain hose and haul away so I called and was told I needed to reject the offer and send info on old dishwasher. I didn't have that info. The repairman gave that to them when he called. So I decided to eat the difference and accept the offer. After I did only to find out it could take up to another 30 days to get the e card.

Online claim was easy to file. Serviced technician visited the next day, on a Saturday afternoon. Technician was professional and knowledgeable. Claim was approved to replace compressor the next morning, on a Sunday. Technician was able to replace compressor on Monday, the next day. Very satisfied with the whole experience.

They do not uphold their contract. We had four failed repairs with them, one of which damaged our AC unit. Choice refuses to provide reimbursement for their botched job, which after 8 weeks of waiting for them to fix the issue, when it is 89 degrees F outside, we decided to fix ourselves. The contract states that if a service technician damages/fails to repair a unit properly that clients can seek remedy for this, like we did. Because we hired someone without prior approval, they say they can't reimburse us, even though the contract states otherwise. Stay away from this company.

The Plumber kept me informed from Saturday/Sunday. They responded to my residence and attempted to address the issues that are affecting the downstairs toilet and wash machine drainage. Today (18MAY21) Allegiance called (Katie) and said she conferred with the Septic Tank Cleaner who said the tank had to be evacuated. Called Choice and advised them. A call went out for a Septic Tank service.

Kayleigh assisted me choosing the right plan. Payment options and so forth. I was very happy with the customer service. The plan is more compressive than my last plan and less a month! They will replace items if they can't fix it. Also something my Previous plan didn't allow for.

Choice REFUSED to correct the problem with the stovetop and denied the claim. I had to pay $65 for nothing. I will never advise anyone to choose CHW as they have denied my claims I submitted this past year. Why pay $750 for nothing!

I talked to Damian. He was very professional, polite, explanatory, etc. it was such a pleasure to speak with someone in the United States who speaks perfect English and not high pressure! He was all that and more. I would highly recommend dealing with him, in fact, I have already given his information to a friend. I look forward to interacting with him in the future! I hope any claim we might incur under our warranty will go as smoothly!

He was polite and explained everything I needed to make a decision. He explained all the choices and went over the senior program and that was very useful to me and helped me save money. He also explained the benefits of it and the coupons available to me.

The repair tech came in 2 days. Very thorough and nice. He sent in his recommendation to repair the dishwasher. We were told CHW wanted to replace it but gave a very lowball fee for replacement. The problem we had was getting to speak to a claims manager at CHW. That took several weeks.

I am so happy with Choice Home Warranty! I put in a claim to have my dishwasher repaired and within less than an hour Choice Warranty emailed me with an appointment with an appliance repair service. The appliance repair company, Leader Entities DBA Chesapeake Home Appliance Service, was very professional and pleasant and had my dishwasher fixed in no time. So pleased.

He showed me how to use soapy water to find out if there is a gas leak. There wasn’t a leak after all. He told me what was wrong with the refrigerator, gave me his card and left. I assume he needed approval and to obtain the needed part, but I haven’t heard from him since Saturday.

Difficult to work with people they contract with. No one showed for the scheduled confirmed appointment. The plumber claimed he was short of staff, our appointment was already a week out. It has now been more than 20 days and no plumber.

The vendor you sent out and your claim approval department cannot see eye to eye. They claim they sent you all the data you need, speak to you, use your portal and every day you come up with something new. My air conditioner is still not working, they say they are not going to work with Choice anymore because of your poor practices and I am in the middle now, and could not even open up another claim yesterday,

Takes too long to get service. In the meantime, customer is inconvenienced. Claim initiated end of January. Work completed in April. Had to correspond with Choice, as there were no communications from Choice. I had recommended Choice to many members of my family. They signed up with Choice, but because of this issue, they left Choice. Choice says to recommend them, but it is very hard to, as family and friends are dissatisfied with the experience.

I want to say thank you for your help, the company respond to my call, and fixed the problem as soon as possible, with excellent service without pay anything except the $60 that with my contract, they found the problem like small things stuck between the this garbage disposal. Thank you again for this excellent job.

Scheduling took a couple of calls to get to done. For service, Technician called close to end of time frame to indicate running late. He was over 2 hours late. Upon arrival, he was friendly. Service was quick and complete. Item appears to be working properly.

The technician was great. He was prompt, nice and seemed knowledgeable. But apparently the part needed to repair my range was not available so I was contacted by Choice and offered an insanely low amount ($388), in the form of a gift card at a store 2 hours away, to purchase a replacement. My range has features that are not found in the least expensive electric range on the market. I haven’t seen any with a built in grill, so I presume that feature is irreplaceable. And electric ranges that are slide in and have downdrafts start at $3200. Choice warranty has agreed to send me a check for less than $600 to replace my range! I do not feel like purchasing this warranty was a good idea and will certainly not renew it.

I’m very pleased to say that I was extremely satisfied with the experience from Dewy’s Electrical Services. The technician was very helpful and knowledgeable about the issue with our home. He was also very pleasant over the phone! He was scheduled to come out on Wednesday but was able to get there on Monday instead!! That was really nice! Thank you sir!

Very efficient and professional. Addressed the issues quickly and completed them totally and recommended some upgrades if we agreed to them. I would highly recommend this company and I would use them again for this service and more electrical needs.

The company responded quickly and I had an appointment the next day. The technician was friendly and efficient. He told us he’s contact the company about the repair. Our issues should be fixed a few days after we submitted the concern.

The agent was very helpful. Stated there was another discount that wasn't listed in the email and gave it to me as well. The only negative comment I have is there is a lot of background noise on the phone. Makes it difficult for an older man that was around far too many jet engines in his youth.

Our greatest of gratitude to Choice Home Warranty. Your response time and choice of service provider was fantastic. Our air conditioner stopped working on a Friday and your team responded and repaired it on Saturday. My only regret that I asked you to come on the sabbath, "The holy day of rest" according to the scriptures. You guys are fantastic and I am so glad we chose "Choice" home warranty as our line of protection. May god bless you all. In Jesus name! Amen and amen.

Kitchen stove burners were getting hotter than they needed to be, almost burned food a few times. I called Choice and an appointment was quickly set up. The young man changed the timers which had gone bad on the kitchen stove. When he came out the first time he needed parts. He ordered the parts and promptly returned and completed the job. GOOD JOB!

I spoke with Troy concerning Home Warranty Service. I told him what had happened with my previous Home Warranty Service Company. Which has been a nightmare. He explained how their service works and it was much better than I had before and the monthly cost was also lower. Troy guaranteed me that I would get Service on the weekends as well as the weekdays at the same cost.

The technician was fairly swift with the project. When I requested a receipt for my payment. He said he had just ran out of receipts and he would email me one with the next day. Six days has passed. I have not gotten a receipt.

It took longer to get approval from Choice than it did to fix problem. Technician was professional, pleasant but preferred not to speak English. Fortunately my wife does. We would use him/them again however.

I've been very happy with how repairs have been handled, but find the automated claim phone system to be very aggravating. It doesn't understand simple words and then sends you back to the beginning to start over. You have to keep doing this until a person finally gets on the line.

Representative was courteous and efficient. Within 15 minutes we received an email and phone message concerning our appointment. We are pleased that our plumber is scheduled for early Wednesday morning. That is prompt service, given that our call to Choice was placed Monday afternoon.

The repair technician, Mike, was outstanding in demeanor and proficient in ability. He diagnosed the problem accurately and completed the repair expediently and efficiently. Mike was an absolute professional and wonderful!!! I would have no qualms having Mike assigned for any further repairs as my house.

I applied online and an employee called me right away, which I appreciated. He went over all the choices and what was covered thoroughly so I had a good understanding of what was covered. He also answered all my questions, I had many. So in a matter of minutes I have Choice Home Warranty on my home. Thanks so much!

As a new customer and looking into service I was called within 10 secs of submitting my inquiry online, all of my questions about my home and other covered items were answered, and the agent that worked with me was able to find a great rate.

Hello, I called about a leaking toilet tank. Still awaiting my call/email from plumber but the call to Choice to set up my claim was very friendly, quick and competent! Thank you very much, I appreciate the services you provide.

I really like this program and the service is one that is needed and it saves money on repairs. I had service on my refrigerators and I service done on my stoves. One of my refrigerators had to be replaced.

Had a tech out to repair fridge but he had to order compressor—5-7 days to have it replaced. Next day got an email that Choice decided to give e-gift card for replacement purchase due to age, etc. I accepted offer and got auto response that it would take up to 30 days to process e-gift card. How am I expected to go without a functioning fridge/freezer for a month?! Absolutely unacceptable.

All I want is to pay my monthly dues as normal, but your sales person demanded that I try to buy s as policy by giving me 2 free months, when I refused my card was charged for a new policy and my other account was charged on my card for a year?? ** dude. I'm getting tired of your of this. All I want for now is to continue my policy on midland home. On a monthly charge, can you understand me? Or maybe I need to talk to your supervisor,??? Those charges you have on my credit card I will dispute,...my # **. Call me.

Miles was excellent, was concerned with giving me a price to fit my budget and contract needs. I will tell everyone I know. I especially like the fact that service response time will be hours instead of days. Whenever I contacted American Home Shield it would take a contractor 4-7 days to come to my home. I don’t live in the country. I live right next to Greenville.

Kisha ** assisted us to get the Home Warranty. She is very professional, explained everything well, friendly and a cheerful person. As explained, we trust that CHOICE Home Warranty would give the best services when needed. I would highly recommend, to contact Choice home warranty for your home warranties.