Choice Home Warranty Reviews

I bought this home warranty thinking it would help when things break or tear up. That is not the case. Apparently I give the company a lot of money but don't get anything in return. Can't even pay for a broken lid on a washing machine. Would love to get my money back but I know that ain't happening.

There was a gurgling noise in our garage. First call tankless water heater person and he declared the water was not the problem. Then called a plumber who pinpointed the problem as the water softener, but had no knowledge of how to fix it. Now need to get a water softener expert.

I've been protected by Choice for the last two years. When I submit a claim, I do everything online. Their website is excellent. Their techs have been great as well. My recent claim was my garbage disposal. I got a new one because it was leaking. There was no way to fix it, so they just replaced it. Having Choice is worth the money. I would recommend Choice if you have basic appliances, basic fixtures and things in your home, and you're not looking to replace or upgrade to a higher-end quality.

In general I was impressed with Choice, lots of follow up when trying to sale the policy, but now after a few properties insured and few tears of payments, finally needed to file my first claim. So I did, explained the issue so they made me pay the service fee only for Choice to tell me then after that the “water pump” was not covered under my policy. Felt totally taken advantage of, the agent could have told me that no need to send a technician and make the payment as my policy did not covered that. Made me waste my time, my money and made me think that Choice policies are worthless.

Original Review: No mater what issue you have that requires a human intervention, forget it. They have AI which gets stomped and then, good luck. I called 5 different numbers let the phone ring 30+ times on each number and then they disconnected, no voicemail. One time we actually reached a human, were told we'll get an email in 2 hours (5days) that email called for setting an appointment on line (2 weeks out) you have a 15 minute allotment if issue needs longer, you have to set up a new appointment.

I called for an air conditioner issue. I was contacted within a short time by the vendor that was assigned my service call. It just happened that they were working in our area and were able to come to our home the same day. The technician was very courteous and professional and helped with our problem.

The second person that came out to do my electric was great. He found the problem and fixed it. Everything was wonderful and I was happy with the job. It was nice to have two outlets working that were not working before.

Outstanding service. CHW had a service provider scheduled for the very next day. He arrived on time, only took minutes to diagnose the problem, and had a new part with him. He was polite and professional in every way (Ken from Cornerstone Service Solutions). The entire repair was completed in about 30 minutes.

I recently had a very positive experience with Choice Home Warranty for a dryer repair service. From the moment I submitted my claim, the process was straightforward and handled with professionalism. The service request was processed quickly, and a technician was assigned within a reasonable timeframe. The technician arrived on schedule, was courteous and knowledgeable, and efficiently diagnosed the issue with my dryer. They took the time to explain the problem in clear terms and completed the repair promptly. Overall, I’m very satisfied with the level of service provided by Choice Home Warranty. It’s reassuring to have a company that responds quickly and connects you with skilled professionals. I would definitely recommend their services to anyone looking for reliable home warranty coverage and efficient appliance repairs.

Our hot water heater went out. Claim was denied because it wasn’t broken due to ‘normal wear and tear’. I found out it was because it was leaking. Right, broken water heaters may leak. We’ve used them twice in @8 yrs with them. We’ve calculated that with the money we’ve paid you we could’ve bought a hot water heater, washer dryer set, and dishwasher, with like $800 remaining. I’ll never deal with any home warranty companies again. Just make a separate account with the money you’re paying them. That way your money won’t be going down the toilet.

I called on Monday for service on my washer, they were scheduled for Friday and had an opening on Thursday. He came and fixed my washer within 20 minutes! I am very happy with the service and the companies Choice works with!

The technician called to tell me he would arrive in 40 min. and he did. He checked the dishwasher, wrote the estimate and called for approval of the repair. Parts should come next week and he will return to make the repair. Everything worked.

So far I am very unhappy with Choice Warranty. In fact, I am angry! I got this warranty last June, and pay $52 a month for complete coverage. Didn't use it until my air conditioner went out last week. Now they want me to pay over $5000 to fix it! I couldn't believe it. You get a warranty thinking you ate doing the right thing and protecting your appliances, and they do this. I have a call in to talk to one of the managers so we will see! I am not paying that kind of money for something that should be covered!!!

I gave a three star because the people I talked to were all good knowledgeable but for my dishwasher, they declined fixing my dishwasher due to roach infestation. They didn’t call me. They didn’t talk to me. The technician didn’t tell me. The problem is I don’t have roaches. My house flooded, and wherever they sent my dishwasher when they cleaned out my house, it had to have roaches, but there was no way for me to know that, and no one called to talk to me about it. The technician who looked at it said that the panel had blown out. That’s all I knew. I’m ex military. Communication is everything. I’m waiting for my dishwasher to be fixed and nobody’s telling me anything. Someone text me but I’m not text savvy so how do I know. Someone should’ve spoke to me from the technician to the people who declined my dishwasher.

The process was easy and Joe made even easier. It cover all the things that I expected plus more. This warranty is the best that I’ve discovered in my research. I’ve yet to to use the warranty, but purchasing it was easy.

I called Choice Home Warranty not knowing what to expect, a voice spoke with kindness and understanding and said, "This is the right choice you can make", and he was right. He gave me the information that I needed to make my decision. What I like most was that he did not try to sell me anything, he just told me what they had to offered. And it was better than I expected.

Dylan was knowledgeable and friendly. He always gave options, but did not pressure. I chose Choice initially from the reviews that the warranty company had. Dylan was concise and listened when I explained my needs.

My appointment was changed to a week earlier than the original date. The technician was on time and very pleasant. He was very conscious and professional. Did a great job fixing my refrigerator. I would definitely recommend this company.

Victor knew exactly what was wrong with my washing machine, he arrived a day early, and fixed it within an hour. He was very professional, on time, pleasant, and left my laundry room spotless. I would highly recommend him to anyone in need of appliance repair. I have never had a service repair done that quickly and efficiently. I would give him 10 stars if I could.

Tech was great and friendly. Just did not like the process of Choice making a false appointment time and me having to call the contractor to confirm appointment that was made by Choice. Initial contractor failed to keep appointment time, twice, so had to call to cancel contractor and get a new contractor to assist. The second contract was great and even was able to fit me in the same day I cancelled the prior contractor.

I called the first time and I spoke to a guy named Mark after asking several questions. I guess he got irritated and hung up on me. Then I called back, and I spoke to a guy named Adam. He was very nice. Very apologetic said that's not the way they treat customers. Did they review all calls and this will be addressed after talking to Adam? I decided to take the warranty. If it wasn't for Adam trading me like a potential valued customer, I will not join the warranty. I'm very satisfied that now that I have a great warranty for my house and great price, thank you, Adam.

Communication from Choice Home Warranty was quick and clear. The HVAC technician assigned to our claim was on-time, professional and knowledgeable. He showed us photos of our system and explained the current condition so that we understood what was needed.

Very respectful. Started immediately to assess what the problem was. Was very thorough and explained the problem and gave assurance he was there to take care of the customer and do what was necessary to fix the problem to get the piece up and running.

First referral was with Sears Home Service, technician came in and requested 75.00 upfront before doing anything. Told him in the past they diagnosed the problem and then I pay by check. He tried processing my check and was having a issue. Then wanted me to pay by credit card, told him I was paying by check. He in turn left without doing anything but waste my time. I called Home Warranty and told them in the past I had Bennett and Sons service my air conditioner, so in turn they set an appointment. They came out and diagnosed the problem and 2 days later fixed the problem after ordering the part. Very happy with Bennett & Sons. Will never have Sears touch my unit.

I am very impressed with the way. The young lady handled my phone call… I am now at the age where I receive 80 calls a day regarding my part D supplement for Medicare/Medicaid. I am one month away from 65 and my phone has been blowing up. The young lady was nothing but awesome! She explained all the ins and outs. I explained I am in Indiana, but I'm trying to get insurance on my Tennessee property… She hooked me up! I appreciate the young lady and you should give her a raise! Thank you sincerely, Margaret **.

I had this faucet that was guaranteed for life, but it had gone wrong. I called Choice, and they sent me a guy. The guy came out, and he looked at it, and he said, "Ma'am, I think rather than me trying to take this one loose and see if I can put it back in, I'll just give you a new one." He put a new one in. It's better than the one I had. I paid him, and that was over. Then I had some more trouble with the same thing downstairs in my husband's bathroom. So, he went in and changed the shower thing out and got a new faucet and just got everything there. He also cleaned up. The tech was good. My daughter has Choice as well. She did have some problems, but they ended up well.

They charge you twice for services you’ve already paid for… What a racket!!! I had a plumber here because my toilet was leaking and draining slowly. They haven’t fixed anything yet… The toilet still leaks and they created a clog by rotting it and so now it’s leaking and clogged… They put a new wax ring on it but that hasn’t stopped the leaking and won’t tell me why they won’t come out to fix it.

Choice Home Warranty personal were very professional, fast and efficient processing my claim. Unfortunately, the vender that they assigned to my claim was very unprofessional, rude and scheduled my service call 8 days later. My claim was for no hot water, needs a new water heater. I had to travel 200 miles to my summer home to get hot water to shower. The vender was J&L Plumbing Co.

My water heater had a leak and water was pouring out all over the garage. The technician determined that the water heater was defective and called you folks with the information. You people denied that the water heater was defective I guess through water heater telepathy. I had to pay a total of $575. For the new heater parts and labor. You only paid $190. WHY.

I was really impressed by the contractor company that was dispatched last week to working my air conditioning. They showed up after hours and really worked hard to ensure that our air was working. Honest, Dedicated and Competent guys like them are few and hard to find!

The technician who worked on our garage door problem (Bobby ** of Top Service Garage Door Repair) was outstanding. He successfully repaired the problem but explained that the malfunction would reoccur due to the garage door motor not being strong enough to continually operate the door. He attempted to get Choice Home Warranty to install a better system, but they refused. As he predicted, the mechanism failed again, less than two weeks later. It should be noted that the system in place was previously installed by a Choice Home Warranty contractor.

Choice Warranty responded to my claim promptly. I heard from the repair service company the same day and was given a choice of date and time for a serviceman to come over. They arrived promptly. Fixed the problem quickly and left everything as clean as when they arrived. I have been extremely happy with Choice as my Warranty provider.

The technician that was assigned to my claim was incredibly rude, unprofessional, and combative. He had an attitude with me the moment he came into my house and basically accused me of lying about the claim. There was no customer service provided after the service call fee was paid. It was frustrating and discouraging.

I've had the plan for 2 years, never used it which is a good thing. Saturday the dishwasher stopped working, I called Monday morning, no wait, he put my trouble call in. A technician booked me 2 days later, he came out, said I needed a motherboard. He said when it comes in they will be back so not fixed yet but we will see. So far excellent service!!!

I have been impressed with the quality of people I have spoken to and the services I have needed. The attitude of the personnel that have worked on my appliances has been informative and kind. Thank you!

Claim was handled very professionally and the tech made the repair promptly and explained it to me. I have used CHOICE for several years now and I plan to continue at this point. Much better than other home warranty companies I have used in terms of promptness and the repair pros they use.

Quick response to my request for service call online and tech did an awesome job, took about hour of time once arrived. Easy payment process and currently I have 9 policies active with Choice. I paid in full for the next 3 years.

I love that CHW is accepting my claim so quickly. I am perplexed however that they chose S & S Appliance Parts and Service due to the fact that they are based in Birmingham Alabama which is more than 4 hours away.

Samuel was the second service person to come and diagnose the problem. It was night and day to the first person. Samuel was kind, respectful, diligent, helpful, and educated me on the plumbing under the sink.

The technician was professional and explained well what he was doing. However, I was blindsided by Choice for not covering the cost of the repairs. I'm really not ok with the decision not to cover the cost of this repair.

The technician did a great job fixing the water heater and was very professional! I’m very happy with the work performed. He answered all of my questions and resolved the issue. The process was also efficient as I received a date and time right after I filed the claim and the technician arrived within the service window provided.

I have always give you 5 stars for as long as I have been a member. The three stars are because I called in a claim and it has a few days and it still has not been assigned. I had to throw away over two hundred dollars of steaks, frozen dinners and etc. since nobody came to fix my garage refrigerator.

I had 2 appointments scheduled. One for 3/31 which canceled after I waited 5.5 hours for him to show up. He did reschedule for a week away. The other work was scheduled for 4/1. He showed up on time and did a good job. Unfortunately he wasn't able to fix all of my problems due to Choice Warranty not giving permission to go ahead and complete the job. It was determined that my track light fixture had quit working and he is waiting to get permission to replace it. I can't give a fair review until all work has been completed.

We had a very good experience. I sent in our claim, got a response back quickly. We were given a time and date. When I called Texan Electric to confirm they had an earlier opening. Morgan our technician was respectful, friendly, he found our electrical problem quickly. He had our problem solved before dinnertime. I would definitely recommend this company.

BME Services did an amazing job resolving my garbage disposal issue. He was extremely professional, knowledgeable, quick, and helpful. He responded to my call and text messages immediately. I am so thankful for his service.

The technician was very professional, he let me know exactly what was wrong with my unit and what needed to be done to fix it properly. He explained everything in word I could understand. He was very professional at his job and friendly.

I had a fantastic experience with this home warranty service company. From start to finish, their team was professional, responsive, and knowledgeable. Scheduling service was quick and easy, and the technicians arrived on time and handled everything efficiently. Any issues were resolved promptly, and the customer support was always courteous and helpful. I feel confident knowing my home is protected, and I highly recommend their services to anyone looking for reliable home warranty coverage.

I am unable to complete this review since my repair was not done. Parts was ordered to fix my dishwasher and unable to give to any other information at this time. I will return to write another review.

I had Choice for many years but decided to switch a year ago. BIG mistake! I made a call to Choice today to see what the costs would be if I rejoined the Choice family and the account rep (Jamel) offered a great deal and welcomed me back with open arms. I am very, very happy and so glad that Choice accepted me back and I will gladly recommend Choice to all of my family and friends! CHOICE is the only CHOICE in home warranty for me!!!!

I spoke with Mr. ** and learned that I could save even more money on my plan than I initially thought. I would recommend everyone to purchase the 3 year 6 month plan if you can. I know times are hard but, they will be even harder if you have to pay for an appliance repair/replacement. It's a good investment and I sought them out after doing some research. So, no premiums to pay for the next 3 years. Thanks Julio.

Great and fast service. My concerns were addressed. Customer services were professionals and listened to all my concern, they also recommended the best professionals around my area. I will recommend Choice Home Warranty 100%.

I’ve been doing business with Choice Home Warranty for a few years now. No complaints so far. The tech showed up within the timeframe given. No complaints. Explained what was wrong and what to expect in the next couple of days.

A part on my garage door snapped off and I was not able to close it all the way. I booked an appointment online and repairman came next morning on time and repaired it right then. I’m very satisfied.

No stars, but to write a review, you have to pick at least one star. We thought we had an issue with our hvac system because our gas bill was so incredibly high. Service person they sent was Ken from NO SWEAT RESIDENTIAL. He, alone, is the company. He said our dampers were closed and we needed a new panel and the gas we were paying was being stored unused. Then we called a reputable company who came and said nothing was wrong and the truth is that our gas bill was high because of the unusually cold winter. Choice stood by this bogus repairman. All I wanted was my $85 back because I then had to have another company come to find out the truth. Their reviews clearly stated that Choice chooses bad service people. I should’ve taken that seriously.

Very disappointed, water heater needed to be replaced. First the claim was approved then CHW wanted me to pay out of pocket $350.00 to the contractor. Otherwise I was paying for labor and a process fee. CHW stand repair or replacement. Eight days without a water heater and threaten that if I didn’t pay the $350.00 my claim would be closed. I paid myself $362.00 to get it replaced and labor because CHW is still thinking as to how not to pay on this claim..You are basically at their mercy.

Hats off to your RAY of Tech Pro. He is an AC wizard and does his jobs with greatest integrity and high order skills. His interpersonal skills combined with AC expertise and quick response time make him the best option for us. Thanks to your back end team too who are always on action with minimum take off time.

Tech arrived on time, immediately started checking my dryer. Very knowledgeable and thorough. Eliminating the suspected issues and found the problem and fixed it. Very professional and detailed. An asset to his company

Opened a claim when our LG dryer started making an awful grinding noise. Claim was accepted quickly and assigned to an LG tech. Tech contacted us shortly after and arrived within 2 hours of our opening the claim(!). Tech was friendly, had the necessary parts and completed the repair in less than an hour. All in all a very good experience, both for timing and the work done.

The technician were great. Very nice and understood my question. Was great. The customer service understand it was electric problem and updated my claim to get someone out sooner. Very happy. The technician said I need a new dishwasher. This one cannot be repaired. 30 yrs old.

The technician was fine. Unfortunately, they don't make the part anymore and Choice Home Warranty has done nothing to try to fix the issue with the ice maker or replace the refrigerator to solve the problem.

The tech that visited our home was amazing! Mr.** walked us through everything that he was doing and was impressively kind and knowledgeable. Dealing with CHW directly has been a toss-up, the few times that I called, no one was able to answer my questions. Then, less than 20 minutes after visiting their "Renew Your Warranty" page, I received back-to-back calls and email about how they had a one-day-only deal to match my current warranty rate. On day one, the customer service representative that I spoke to said that this deal was only valid for today. However, the next day they called again with the same deal. When I asked them why they were calling, he said because my warranty was expiring soon. I asked when was it expiring, he could not tell me a date and then said it was very soon.

This company has been an absolute nightmare to deal with, and I strongly regret ever purchasing a policy from them. We bought a new home last June and paid for Choice Home Warranty’s premium plan, including pool and spa coverage. What we received in return has been nothing but evasiveness, delays, and a complete refusal to honor the contract we paid for.

The technicians were excellent. Did a great job. The problem I had was with one of your representative that told me that my appliances were stackable and I had to pay for this, when I called back the second representative informed me that I did not have to pay,. Otherwise, I was very glad with your company and the technicians.

The response from the fridge warranty about whether they would consider paying part of the repair or not, according to what the technician described to me, it would take 2 days, but it took less than 24 hours to respond that they would not acknowledge any damage, which makes me think that they always refuse to acknowledge any damage. I do not recommend this warranty insurance.

What I have to write, if you come to me only Friday 03, 2026 3:00 to 8:00 2026, before I have service, it was professional, friendly, good job. Thank you very much. After visiting I write to you review.

The gentleman who came to work in my dryer was amazing. Not only did he replace belt, pulley, roller and tell me why the issue happened but he also cleaned the base out and told me how not to have the problem again.

Kirill, the technician, from KIRZOL, LLC, was very professional, well mannered, and knowledgeable. My microwave completely shut off while warming some food and wouldn't restart. Choice Home Warranty sent out Kirill and he completed the job in a timely manner. He also called in advance to let me know when he would be arriving. I would highly recommend Kirill and KIRZOL, LLC.

No hot water and it took five days and three different companies to even show up at my house. We are seniors and one in the household is on disability. It should have taken only one day. Although the actual repairman did a great job when they finally got someone to show up.

We had a leak under the kitchen sink, and although it happened on a Thursday, the plumber (Delords Inc.) came out on Saturday to make the repair. The company did not necessarily treat this like an emergency, but the technician did, and he was amazing. I would use him in the future without going through the warranty company!

I had problems with my A/C and went online to make the claim to Home Warranty, the online claim form was easy, I got an appointment with a company for that week. Unfortunately, that company showed up on the wrong day and when they contacted me, I informed them of the date and time change and they were a no show, no call for the appointment time. I got online with Choice Home warranty and my claim and let them know of the situation. Within an hour, I had an appointment with another company, and I must say that Angel with LLC Exodus Electrical was fantastic. He was communicative of appointment status and on time. He was very informative and got my AC going. I was very impressed with him.

Tracie ** is a very good salesperson. She explained the whole benefits with Choice Home Warranty. She is so sure of your company and told me all the benefits. Also, I them for myself as well. God Bless Tracie. She is so sure of Choice Home Warranty that she sign me up before I really said "yes" but she gave me the option to say: "no". I appreciated that.

I recently had a repair completed through Choice Home Warranty for both a hot water heater issue and a PVC pipe leak, and I couldn’t be more satisfied with the experience. From the moment I placed the service request, the process was smooth and efficient. The contractor arrived on time, was professional, and clearly knowledgeable. They took the time to thoroughly assess both problems, explaining the issues in a way that was easy to understand without being rushed or dismissive.

The technician was very professional and knew what he was doing. We got off to a rough start with scheduling. True Comfort was a bit disorganized. He did show up exactly on time once we straightened out the confusion.

We were very pleased with the service provided and the service person, who showed up right on time and fixed our problem very well. He was good and very polite and also very neat. Our tub wasn’t draining and the water just stayed and he cleared the backup.

Technician showed up promptly. However, job is not completed. Waiting for parts and haven’t been informed yet on its arrival. Need to contact the company for further information on when job will be completed. I really need my washer.

Derek at Electrolux did an amazing job - fixed our issue fast and leveled our dryer without being asked. Wow! I will give him 11 stars!!! I will be happy to recommend Choice Warranty to friends and family.

Choice home warranty is prompt, professional and dependable. This is my first home warranty, but they haven't given me a reason to regret signing up with them. If they do, I will promptly come back to say so.

All of your employees that were sent to my house knew what they were doing! They all were very professional. The only problem I had was the timing that the employees were sent to fix my problem. There was too many days that we did not have any sewer that worked. We almost decided to rent a motel but didn't. But we survived.

Excellent service. The technician was by far the best Choice Home has ever sent. He knew exactly what the issue was and fixed it quickly and efficiently, without all the usual back and forth. Really appreciated his expertise.

The tech was very professional and knowledgeable. I would call him again for repairs anytime. He quickly diagnosed the problem. Even though he had to order a part. When he returned to install it, he was quick and precise. He was very polite and cordial.

Choice Home Warranty (CHW) is definitely a scam. They will find and reason to deny claims, which is why they settled an $11+ million fraudulent practice claim. We had a leak from a faulty pipe under our sink and it was clearly covered and CHW denied this even when it was clearly pointed out to them. They do not answer emails or calls. I filled a BBB complaint and magically, CHW covered what they should have originally. There is no reason that it had to go like this. CHW will do anything to not pay what they are clearly obligated to pay! Avoid this ridiculous company!

When I filed my claim, it was assigned the next day. Very quick. The first company came out the day after it was assigned. Then, my claim was reassigned again to another company. The day after. Then the new company, Reliable Comfort Services came out the day after it was reassigned. That technician was very knowledgeable and obtained approval to fix my HVAC the same day they came out. I am very happy with that company and the service.

We have had Choice Home Warranty for five years and have had a very positive experience. I have made several claims and they have all been completed to our satisfaction. I would definitely recommend Choice Home Warranty.

I had one issue with my electric stove. Choice has really cared and sent me a good Technician who had identified the issue and ordered the part that needed to be replaced. He got it and brought it back to me after confirming my availability and fixed the stove. My wife is very much happy with the service offered and in good time too.

I am very pleased, your response was timely and Folsom was efficient. Timothy listened to me politely and respectfully. He explained the problem and repair while showing me the old part. If I ever have a problem within his expertise I will ask you to send him.

The tech's communication was limited to only text messages. Tech availability was only limited to evenings, only from 3pm to 8pm. That is a very long span of time for someone to sit in the house waiting for a tech.

We were not able to complete the process at NO fault of the technician that came out. The microwave works but not at the electrical outlet designated for it. We have an issue with our electrical system.

Choice did get someone out quickly but I can’t give a full review until the part is ordered and installed.. The turnaround time is suppose to be 5-7 days. I will go back and give full review when job is completed.

The plumber who came to fix my garbage disposal was very respectful and courteous. He was able to put in a new disposal in less than an hour. I would recommend him and Choice Home Warranty to anyone. He was awesome.

This was my first claim and it was rejected although it was a clear case of “wear and tear”. Even the technicians were extremely surprised that my claim was rejected. I had a cracked pipe inside my kitchen wall. The pipe was feeding an outside garden hose connection.

A friend of mine who had Choice Home Warranty and it had the same service as my previous warranty but at a lesser price. I've had three claims with them in the two years I've been with them and they covered all three. It was very good working with the techs and the claims process was easy.

Advantage Plumbing personnel, Vincent **, were polite and helpful. Got the job done, although it took 13 days. Navien HW Tank is working without leaking now. CHW coverage of said repairs was sparse and my portion was quite large for out of pocket expenses. The part CHW did not cover was called “modification” to the unit. Clever way to put most of the expense on the policy holder. Your company has lots of complaints about this.

I really liked the gentleman that came to the house to repair our washing machine. He tried to fix it and there was nothing he can do without a costly repair. I received a email from Choice Warranty and they said that they were going to give funds in a gift card to Lowe’s within 30 days… That seems like a long time to wait for gift card because we will be without a washer for that time and it’s been several weeks and two appointments only to find out that it can’t be fixed. Also, the amount of the gift card is way less than the lowest cost of a basic washing machine. It is not even near what it will cost us for a basic washing machine on sale even.

Love how Choice went above and beyond when it came to getting my washer fixed. The agents went out of their way to locate a missing serial number to insure the correct part was being ordered for the repair. And the technician that came out was very professional and polite. Would recommend a thousand times over. Love the peace of mind that choice offers. As well as the A+ services from not only them but business they partner with. Thank you so much.

My experience with Choice Home Warranty has been great. I appreciate the top tier technicians they send out to do the repair work. I also like the multiple ways to put in and track claims. They are very responsive and communicative as a company as well as the companies they send to the customers.

Was easy to make a claim. Responded quickly. Made arrangements for the company for scheduling .”Company chosen was very good quick and very courteous. Young man had a great sense of urgency. The job was very good.

The process for submitting a claim was very simple. You select a date and they give you a timefame window which was from 8-5 when I did it. But then they let you know a day ahead the tech will contact you between 8am - 10am to narrow it down which he did and he arrived when he said he would. They have a tracker but not sure how accurate it is. Service was quick. Tech was knowledgeable and courteous. Paid the $75 service call fee at the time of submitting the claim. The part that was replaced would have cost over $200 so I'm glad I have the warranty.

A repairman came out in time to check my garbage disposal. He worked on it but determined it was not repairable and needed to be replaced. Once he gets approval for that from CHW. He will return within a week to replace it. He was professional and I am hoping he'll be returning soon.

The repairman was professional and checked the machine and determined it was a faulty control board inside, would submit a request to order the control board to replace the faulty one and get back to me in a few days. I am hoping it can be fixed soon.

I was with American Home Shield for a long time and then, they had a price increase. I switched over to Choice and the service has been great. I had my kitchen sink faucet replaced, but it wasn’t a great quality brand. When it started leaking, I bought a brand-new, better-quality one off Amazon. I’ve had other items replaced in my bathroom that were good quality, but since I chose the free kitchen faucet, it ended up failing. Choice is great if you need it because you don’t want to pay $400 every time to get something repaired. Sometimes, people won't need anything repaired, but just in case, you have it if something happens.

Although everything was to my satisfaction when the repair was completed, the overall time it took was disappointing....1 full week for the initial inspection during which time the appointment schedule changed 3x and the technician's time never matched the date given by Choice. And after the technician's 1st visit it took another 5 days for him to come back and do the repairs, for a total of 12 days during which time we didn't have heat.

CHOICE HOME warranty has been an excellent service for major HOME repairs. I’ve had a few claims over the past six years and everything has been resolved and repaired to my highest expectations. Thank you, CHOICE HOME warranty.

You sending people not doing the right job. Plumber change garbage disposal. Cuts wires. Connect them with wire nuts under the sink. What happens if sink leaks water on the wire nuts the people you send not Doing their job. It will fail home inspection. I think when my warranty expires I’m going to find different company.

Technician came 4 days ahead of schedule (which was fine, as our broken garage door was holding our cars hostage). Also had all the correct parts, and did a wonderful job, was gracious with a good "bedside manner" (which meant a lot to me as I am elderly) . . . Thank you Choice Home Warranty.

I had leakage issues with my kitchen sink garbage disposal system. The online service to post the issue is very simple. Once I have reported the issue, service technician was assigned within 24 hours. The technician arrived as scheduled. The technician was skilled and professional to fix the issue with all required items. He replaced the old one with a new and everything was done in less than 45 min.

Eric came and checked my system. Found no leaks. Repaired what my guys had messed up. Not covered by warranty. Eric was great with A/C Medic. He explained everything where I could understand. He cleaned and added refrigerant.

Everything was great. Just did not like that I had to wait 3 days for service. You should not have to wait 3 days for a person to come out and work on a problem with any broken appliance. Six hours should be the maximum wait time.

Jacob with Sheppard Plumbing was very pleasant to work with. They arrived on time, communicated well, and ultimately fixed the problem with our sink. Their receptionist who answered my phone call was also extremely polite and helpful. Would definitely use this company for future plumbing needs.

He was very kind. I fell outside while he was here. I am 75 yrs. young and he came to my rescue!!! I called The ambulance the next day. I have a broken pelvis in 2 places and use a walker or crutches. Am couch bound for now. Please give, "Hi". My thanks! He did a GREAT JOB WITH EVERYTHING!!! HE ALWAYS DOES!

I am very happy with Choice Warranty. Never had issues with getting approved for repairs. The process is sometimes slow. Depending on the problem. When they issue gift card, instead of replacing the item, it takes few weeks. They only offer Lowe’s gift cards. Wish they give more options. But overall happy with Choice Warranty.

I called Choice and reported a problem with our garage door not opening all the way, within a few minutes they had contact a repair service and they were able to get us in the next morning and took care or the broken spring. Thanks for the great service.

The technician did finally come after several days and changed times. He was nice but seemed to be (possibly) ** or from overseas and couldn't really speak any English. Frustrating. Also did not have any kind of professional uniform with the company name and his name on it, just regular street clothes. Naturally, I was a bit concerned meeting him at the front door and letting him in. He cleaned the oven igniter or burner I presume after watching him and he got carbon and burnt material all over him and our kitchen floor. I gave him paper towels and let him wash up at our sink as he was very dirty. He was a nice man. Just not a professional appliance tech like I would expect from your warranty company.

I tried to email you folks and my message just failed over and over as undeliverable!! So, being frustrated as I was, I sent you a text message with my experience with CHW!! The LG technician was awesome so way to go LG!! However, my experience with Choice Home Warranty was not a good one!! I sent you a text message with my intentions of filing a complaint with the FTC, BBB, Consumer Protection Agency, and posting my experience on Face Book, Twitter, Google, and all other social media sites that I have access to!! You can review my text message for a detailed description of my intentions!! I will provide you with the report numbers once I have them available!!

I love to try new recipes and a lot of them, I have to use the oven. So, I was lost without it. He came in and had it repaired in no time. He did not even make a mess or anything. He made me very happy.

Jeff was easy to communicate with and he explained the process to repair my plumbing issue. He took lots of pictures and began looking for the correct parts- which he said could take a few days, but he will stay in contact with me to make sure I know what’s happening.

The APEX repairman showed up on time and laid his hands on my washing machine and somehow it started working again. --- This is it.

I own a home, which is why I got a home warranty. But I let it go because everything in my home was new. Later on, my aunt signed up with Choice, which led me to them. I usually submit claims online because calling isn’t easy. When I try to speak with a representative, I end up on hold for a long time. My mother also has Choice Home Warranty and I didn’t even know. She is 86 years old and does not know how to do it online, no matter how many times you show her. It is also difficult for her to call in because a lot of the people aren’t nice and make her feel stupid when she’s trying to explain what she means and what's happening.

The contractor handling our request contacted us immediately and even allowed us to change the repair day and time. l When the service man came, he brought the part with him and had it replaced and had our ice maker up and running within minutes.

I've had 3 reputable hvac companies. Tell me that I need a new system. Because my freon is leaking and the split system is not working. Then Choice warranty came yesterday and said everything is fine. Your freon. Your furnace is fine, Does Choice warranty just not want to pay for a new system? I think I got scammed!

Choice Home Warranty company is very unethical, rude, dishonesty, lack of integrity, and violation of trust because when you file a claim they will hire cheap technician where this cheap technician come fix one thing and create more problem and they report back to the company that system is working as it designed or also their cheap technician send false report too.

I filed a claim the second time for same issue from last year. The ignitor switch and exhaust blower motor kept freezing up on our gas furnace. I filed a claim last year and the HVAC technician just sprayed WD-40 on the spinner wheel and it worked thru the winter.. Now this March 2026 the same issue happened again. The furnace would not kick on even when the wheel was unstuck again. My Choice claim was submitted and the HVAC tech person came out the next day to inspect the furnace. He surmised that the inducer blower motor was the issue and needed replaced. But when he discovered that the blower motor was now only available with a full inducer conversion kit that costs $1,781.74.

I spoke to a representative and he offered me a very good deal. I now have full coverage from top to bottom. I spoke to a representative and got a great deal with full coverage and the payment is very affordable for that packages. I'm glad I found this company.

Choice Warranty did a good job getting rid of the first contractor, AC Medic, they had lined up to fix my AC unit because that company didn't show up as scheduled and never responded to my phone calls to determine the status of the technician. The second company, Vance Mechanical LLC, showed up on time and determined the problem and had the problem fix within an hour.

Horrible company. I put in 2 separate claims for my boiler, never had a tech come out to look at it. CHW kept closing the claim. Still not fixed. I put in a claim for my refrigerator in mid December 2025, it was finally serviced in the end of March 2026. It was deemed as needed to be replaced. The company offered $818. Said it was basic. I asked for someone to call me. They don’t give replacement value of consumer prices. They give replacement value of wholesale prices. In which you can’t buy anything comparable to what I had. I have to call every week to get updates and it’s always the same response “give us 48 hours “. Make sure you read the fine print because a lot is not covered.

The technician was very informative, quick worker and they made sure that the area around the waterheater is clean. They showed me and review with me how to light the pilot. They also indicate to give them for any other questions or problems with the unit.

I am a new customer with Choice. As of January I have had three claims, not one of the three went well. My previous company I had for 25 years never had more than two experiences with disappointment with Choice. All three of my experiences were nightmares. I don’t know how people can give Choice a good review.

The repairman from Jewett Appliances is prompt, polite, efficient and effective. He was easy to contact, arrived on time, brought the correct part and was done in a short time. I would use him again and would recommend him to others.

Let me start by saying I am very pleased of having made the decision to get Choice Home Warranty. I have had now two (2) interactions with the company and their representatives in sub contractors and we are very appreciative of the professionalism and timely response and resolution to the problems we were having with first our refrigerator and then our heating system. Thanks to the team for exceptional service.

I am pleased with the service I received with Choice. No delays and the people that come to fix the dishwasher was great and work done on time and call to let us know when they arrived. Thank you for the prompt action.

Just signed up for this home warranty program, but so far the customer service is great, awesome communication to ensure I understand the policy. That’s all I can say at this point as I just signed up yesterday.

The tech who came to fix my appliance was respectful of my home and cleaned the floor where he worked. He arrived on time and called before coming. He provided me with a parts number to help me with ordering a replacement wash rack and said if needed that he could order one for me.

Over the last couple of years, I have become more dissatisfied with the whole process & service level provided by CHW. All this stems from lack of notification once a case is open to the fee ($100) that now must be paid at time of creating a case. This seems to take all the possible urgency away as CHW has now gotten their diagnostic fee. Fees should not be paid until work completed.

Technician that came to my home arrived on time, was very informative and professional. Had a great attitude and was very helpful in answering my questions. He was timely and accurate in what he was doing, took his time to resolve problem and did an overall great job. Great experience.

Choice warranty is prompt to get the problem resolve as needed. But the people they sent out to fix the issue are not, as professional as you think. Someone came to fix my toilet and left a massage and did half the job and took forever to call back.

Older refrigerator not working properly. Excellent tech 417 MARS came out within 48 hours to assess problem. Found that no replacement parts were available in any form. 11 days later, CHW gives the result, paying for a new refrigerator. Fine, 1199.00 but not same color, only the cheapest. Problem was it took 31 days from claim to getting a egift card from Lowe's. So, a month to get my money, not acceptable in my book. Beware, you will most likely have to spend your own cash and then have a hellva credit at Lowes.

I have been with Choice Home Warranty for quite some years and my experience submitting a claim has been good. I call and they usually do it fast. They work with my schedule and my interactions with the techs have been good as well.

Great deal and looking forward to a continued relationship with Choice! Very polite and informative representative. Our company has recommended Choice for years and our clients have been very satisfied!

My technician was outstanding, on time, very professional. I’m disappointed with Choice. Every time I attempted to call I get your sales pitch for a life alert and never got to speak with a person after 5 attempts and 90 plus minutes of phone prompts. Your service is great but get rid of the sales for customer service

The repairs were made in a timely manner! We filed a claim because our A/C unit was not cooling properly. The repair team checked in with us the day before arriving and again the morning of the repair. They put on shoe covers when they were in our house. Quality workmanship!

I purchased this home warranty seeing how highly rated it was. I am totally disappointed with how they handle their claims. On both the claims that I submitted, they said they didn't want to repair it and would give me a Lowe'e's gift card for approximately 25% of the cost of a new unit. When I said I didn't want Lowes gift card they said if they sent me a check, it would be for less. This is not what I signed up for and I'm extremely unhappy.

The Customer rep sales person did a very good job trying to upsell me on multiple different things. He was very persistent. I was very happy with it. I was wondering another company for several years and I decided to give this company a try cause I heard a lot of good things about them so I hope I’m right.

The Technician, Morgan who serviced and replaced my ceiling fan, was courteous, professional and did a perfect job., He came on time, and very clean. After he finished the job, he cleaned everything back to the way things were. And explained to me what he did, and asked if I was satisfied and if I had any concerns. Super Technician.

Customer service was excellent and exceptional. Mervin was clear very informative and helpful, quick and received information on a timely basis. Thanks for the best service, got my policy number and email quickly

Choice was highly recommended from a loyal customer for many years. As a recent widow with many home repair challenges, I am relieved to know I have a reliable company to assist me with any future home repairs. Thanks you my friend.

I had an HVAC claim denied by Choice Home Warranty, and the reason was honestly ridiculous. A licensed technician diagnosed a failed thermal expansion valve (TXV) due to normal wear and tear. The report clearly stated the system was properly installed, clean, with no leaks, and no signs of contamination. However, Choice Home Warranty fixated on a single word: “restriction.” Peter stated that in the world of HVAC, this means contamination blockage. Even though the tech also wrote "Normal Wear and Tear" but I guess we ignore that wording in the world of HVAC. Instead of acknowledging that the restriction was caused by the failed valve, they chose to reinterpret it as “contamination” — something that conveniently isn’t covered. Even after the technician clarified this directly, they ignored the explanation and doubled down on their denial.

Service was very quick. The only thing I was disappointed with was the offer I got to replace my water heater. I knew it needed to be replaced but I was surprised with having to pay $705.00 to get it done. I guess I’m not up on prices these days.

This was our first experience needing to use CHS. The technician that arrived was professional and friendly. He took care of the problem quickly and efficiently. The only issue we had was trying to adjust the arrival time. The phone number we were given did not work properly. When I tried to reschedule online, this also did not go well. Eventually, we were able to work it out, but updating communication was a challenge. I wish that CHS could have helped with this, but I understand why this cannot work. Overall, it was a positive experience.

Technician call fees are at or above normal warranty companies. Technicians assigned are normally very good at their jobs, BIG PROBLEM-- Replacement of items not repairable are not "replaced" but are only paid at 60% or so of replacement cost. Think this should be considered false advertisement. Will be switching warranty companies.

My experience was a bit surprised. It took longer than normal to get a technician out here to look at my AC unit. Weather here in AZ is very hot. I believe they should prioritize base on state temperature and equipment as AC, heater, fridge. Should be top priority. But I love having Choice. Never had issues with warranty. They keep me informed up to date. And try to be as prompt as possible.