Choice Home Warranty Reviews

Acquired CHW coverage. Jimmy ** was very helpful, concise and accommodating when he called about my inquiry. He was very easy to understand and at no time did I feel pressured to purchase which helped me decide to purchase, I don't react well to high pressure, I tend to pressure back so he was outstanding.

I was looking for new coverage. My initial experience with Choice was not good; the representative didn't even want to use my correct first name and said I was making a "big deal" out of it; and then hung up on me. Later that day, a supervisor, Tracy, called me. I told her what had happened. She was as upset as I had been; and the reason she is a supervisor is because she went above and beyond to win my business. I am very happy with her excellent service and attention to my needs.

We recently had a new garage door opener installed. In the last two weeks the door had stopped halfway going both up and down. The garage door repairman, Josh, arrived and in a short time diagnosed the problem and was able to get the door working properly. Our repairman was a very courteous and knowledgeable young man. I would not hesitate to recommend your company or your serviceman to anyone.

Samsung washer went out and it took a little over a week to get a company out here to assess the damage but once they did the very next day they approved the work order which turned out to be the the water pump. Now all I have to do is wait for the work order company to receive the replacement part and install and hopefully receive their payment for their efforts in a timely manner.

Called Choice Warranty on 11 April to apprise them that our home's heat/heater was not working. First, the person on phone spoke broken English and was very hard to understand. Secondly, Choice Warranty gave us the impression that they didn't care that we had no heat. They subsequently called back and told us that the repair man would come on Wednesday the 17th. Almost an entire week later. Thank goodness it was not in the middle of the winter.

Prompt and professional! Thank you! Appraisal done and repairs scheduled. This is my first experience with Choice Home Warranty and I am very pleased with the way my claim is being handled. I have three properties with Choice Warranty Plans on all of them. I look forward to working with Choice Home Warranty in the future. Linda **.

Man changed garbage disposal and left. After he left we tried to run dishwasher. Drain from dishwasher was plugged up and dishwasher flooded kitchen floor. Called repairman up and said he blocked drain line and he should have checked it before he left. He said he didn't do it and refused to come back. Now I have to file another claim and wait for another repairman and probably pay another fee to fix what the first repairman caused.

Very professional, dependable and friendly. Repairs were handled to our satisfaction. Cleaned the area after he finished. Fixed turn off valves under sink and to toilet in upstairs bath. What more can I say? I think this says it all.

Even though what I needed fixed was not covered (it was a exhaust dryer pipe that was not connected to the wall), I was sent sent a technician who fixed it for me at a reasonable price and he came early too, and was very courteous and helpful. This is the first year that I am using Choice, and it is so much better than the other one that I have used for years. The technicians are not trying to gouge you, nor trying to push you to replace something when your appliance shows that it has life on it still.

Took my calling 3 times to Choice to even have a contractor call me. Took 26 hours to get my appointment. I’m feel this would not have even happened if not for the 3 phone calls. You need to be faster with contractor return calls.

They called within half hour after my call to report my problem. Said that they couldn't be there until the next day. Knowing that I only have one bathroom, they made time to get here that same day. My thanks to Amy's Plumbing.

My clothes dryer quit working. A quick call to Choice Home Warranty and within minutes I had a repairman scheduled. Choice has been so good both times I have had to use them. Because of the top quality service I have received from Choice I am getting my friend to sign up.

Told I would only be charged the 50 fee but was charged 105. Wanted 200 to complete the job. Not very helpful. Would not recommend 495 garage to anyone. I wasted a lot of time waiting for them to show and the door is still not right.

Most of the people who came out for the air conditioner and jacuzzi did not even look at the items. They did not so much as have a screwdriver in their hand. Top Dollar did not even know how to turn on the jacuzzi jets but he claimed he was an "expert". The initial air conditioner "repairman" said that we needed a condensor and you did not cover it. You verified that you DO cover that item but he never gave you the claim! I got a second opinion on my own and they said that all we needed was a fan motor. The second person you sent out agreed with my independant service company! I am still waiting (for10 days) for you to send out a licensed jacuzzi repairman.

I have had issues with Choice and their servicemen since January. I submitted a claim about my dishwasher not running through cycles. Two companies came out within the course of 4 months and I still do not have it repaired. Choice comes and declares it a replacement as it would cost more money to fix than replace. Their Offer? $179, I declined and was given a Caseworker. When I explained to him the cheapest dishwasher at Home Depot was $308 for a Non Brand dishwasher, He said they could offer me $300 to replace my dishwasher. My dishwasher retails new between $599 Up. This company is horrible. I was told purchasing guaranteed replace for appliances for similar model or better! How do I get a better model or even similar for $300? I do not know. I will RUN if this company tries to sell their Warranty to you. NEVER AGAIN.

You recommend replace versus repair. Agent did not even check to see who was policy. Policy bought before marriage and was making deals with now my wife. Policy was in-place years before marriage, married in July 2018. Email was sent prematurely with counter offer. We did not even get close to a replacement offer. We will be looking at other warranty before automatically renewing our contract. I am surely going to find a company that will be better to make replacement offers.

I can’t say enough good things about Shaun! He arrived at exactly the time I was given, was friendly, polite, informative, and efficient. I hope I don't need repair work on anything else, but if I do I would request this guy from All American Appliance Repair.

The Microwave needed to be replaced, but the amount provided does not cover the cost of the replacement for the same size and features. The point of this coverage is to not have to pay more than the deductible when something happens like this. But that was not the case. I had to pay the service fee for a tech to spend 5min telling me that it needed to be replaced then spend more money getting it replaced with a like unit then I have to install the unit myself or pay someone to do it. Does not seem right to me at all!

Our hot water tank pilot wouldn’t come on so we had no hot water. I had a quick response when I first called Choice to put in the new claim. Within 24 hours a repairman came in and replaced the thermal coupler in the tank. Excellent service and courteous people to deal with all around. Very satisfied with the plan.

Dryer repair - On time, courteus and knowledgeable. Technician did a good job of finding the problem and fixing it in a timely manner. Will be recommending your company to all I come in contact with. We are very pleased with the service.

Dryer repair - I was extremely impressed with how quickly someone called me and came out. The technician was awesome and went to get the part I needed so he could fix it the same day. It was easy to place my service request online and the company that called me was very flexible with their appointment time. The technician was able to change the time to accommodate my schedule and complete the job. Thank you so much for such great service!

Heat and air conditioning - CHW was right on top of my claim. I called in Sunday morning and Monday afternoon I had appointment to get repairs. The company that came out was very professional and responsible. It was a great experience from start to finish.

I really don't have much to offer at this point except to say how easy it was a join the CHW family. I just hope when an issue arises that they are as efficient as they seem to be to correct my problem.

Rob called and offered me up a discount to the home warranty I was starting after buying a new home. Everything worked out great and quickly! Gave a brief overview of everything that would be covered in the warranty as well.

I changed the sheets on my bed... placed the sheets I had removed in the washing machine and it filled with water... That was it... It would not do anything else.. Contacted Choice Home Warranty.. The first repair order was some 7 -10 days away. I recontacted Choice Home Warranty and the repair was reset with another repairman who came out within two days of receiving the order... Located the problem... obtained the necessary part for my washing machine and put me back in the laundry business!!!! I am a Senior Citizen and without Choice Home Warranty I would have been a "nervous wreck" calling my children, etc.. etc... to get something done!!!

I wrote voluntarily immediately after your rep left my home. I have never had anyone in my home for any purpose more comfortable to have. He quickly diagnosed the problem and went about his business of clearing the pipe. He worked in such a manner that there was nothing to cleanup after he left... just replace the "junk" I keep there. As I said, I wrote a note immediately to give William the credit for a job well done. I see the Character Count is set at 463... Whatever is the maximum is what I would give. I am sure you are pleased to have represent your company.

In November 2018, I called Choice Home Warranty for warranty insurance for the condominium unit at **. Wayne from sales took the call and sold the plan to me. I was very specific of not being tied down to a contract and agreed to pay only if I had the right to cancel anytime without penalty. He confirmed to me that there was no catch and that I was free to get out ANYtime without fees or penalty. It was on these contract terms that I gave my credit card as payment. I paid for other properties as well. I already had insurance with another warranty company for those properties and subsequently decided not to break those contracts and cancelled those and continued coverage only for NY property.

The technician for the vendor Ace of Spades Garage Service was quite knowledgeable and efficient. His professional was commendable. I appreciate the service offered by Choice and Ace. Money well spent each month for the service. I would recommend highly to others. Best investment we’ve ever made!

We filed claim on our Kenmore Elite side by side refrigerator with Grab-N-Go door that it was not cooling and compressor was running. It was installed in October 2014 and cost $2,800 on sale. We were pleased to get an appointment with service technician the next day. He came and confirmed compressor needed to be replaced. That is when our dissatisfaction and disappointment started. Choice Home Warranty received technicians repair request. Within hour or so I received a call and email noting I had great news. The company indicated it was best to replace vs repair and offered me $600. I immediately declined and shortly received a call from Case Manager explaining the basis for their decision and repeatedly told me they had sole responsibility to make the decision to replace. Yes, this is written under limitations of liability.

I received a quick response after going to your website. The sales person provided a very good description of your services along with a price quote. He was articulate and pleasant and I would recommend to my friends. Well done!

Air Apparent Mechanical Technician took the time to explain the problem to me and how I could avoid problems in the future. If I would recommend this company to my friends and neighbors If my air or furnace should need service, please send Air Apparent Mechanical.

I was happy with the new service offering. I did feel a bit sold to, and since I am a sales person I maybe am a bit more sensitive to it, but otherwise. I feel that the transaction was good. I am hopeful I made the right decision enlisting an agreement with your company.

Technician did a great job. He was checking the equipment and was very precise and polite. He gave me a diagnosis of the problem. I am sure that the problem will be solve very professionally. II am a very very very happy customer. Thanks a lot.

From the call to register my problem to the completion of the work.. by 3J's Plumbing I was treated with prompt and professional service. Hats off to John from 3J's. The man is a true professional.. right from his protective booties to explaining and clean up, Job Well Done!

This company prides itself in denying claims, in three years I have submitted 7 claims and all of them but one have been denied. This is the biggest ripoff ever. They will find a reason not to cover every claim. Don't take their word for it. Read the small print on the items that excluded from each appliance, you would be shocked.

I've had Choice Warranty for over 5 years and very affordable and good service, also customer service is very helpful too. Always very helpful. They have fast response to quickly fix the problem. Very professional in every way, Thank you and is a very big peace of mind to have this insurance.

Honestly, the determination letters are unclear on the actual determination and frankly seem to take a cowardly approach to standing behind your own contract. If my service is not covered, I want to know first in plain language... "Based on our information/investigation your outage/service is NOT covered." Secondly, I want understand why so quoting the section of the contract is great and you do that well. Thirdly, in the event your staff has misunderstood the situation, I want a way to speak to someone to ensure I fully understand any nuances provided by the particular situation so I can understand why it was not covered.

I am very pleased to review and update my policy from a yearly renewal to a long term (I am told by Mr. ** (Promotion Mgr.) a lifetime agreement) without the increase or additional costs. I am pleased that Mr. ** took the time to explain the benefits and over all advantages of replacing my existing coverage.

After putting a claim to repair HVAC, I had to wait 2 days in extremely hot weather for a technician to show up with no working AC just to get a diagnosis. The technician took another 3 days to submit the diagnostics to the company. After a week I received a denial of the claim stating that the reason for my unit not to be working is a maintenance issue; therefore not covered by the warranty. I am a general contractor, and I can definitely tell you it is not a maintenance issue. They refused to cover it. Complete SCAM. Do not buy this warranty.

The serviceman was a very pleasant man. He did his job and he's nice and need. He did his job his. This this is complete. He was efficient doing his job. Completed his paperwork. No hesitation back to the office.

The gentleman was polite and got me the best deal available. Tried to lock me in to 3 years but I do not have the funds right now to do that. He went over everything so I understood. I am a realtor and If I like the service that I get, I will use this company for my clients.

The tech that came to my house Saturday was so professional. And I would love for the tech to service me again in the future. Thanks!! Choice Warranty. Good job!!! CW have replace my dryer, and fix Air C. Thanks.

Requested assistance for a leaking connector nut on the pipes to my hot heater. Zero support from the customer representative and had to go through a supervisor for approval. If I had not been persistent I would have had to pay for the repair myself. Fortunately, the plumber assigned knew exactly what to do and had the leaking problem solved in 20 minutes!

Too many restrictions in your contract. This company always try to avoid covering everything. I will never re-sign with this company. I think I paid a lot for the coverage, but I had too many No in the past. I don't see any added value to pay so much and get too many...It's not covered.

Although the Technician was dispatched immediately and replaced a sensor the "Stove With Code F-10 Remains Unfix". However, I contacted Customer Service to update our situation with details, They were very attentive and had contact the Appliance tech to return and fix whatever is necessary to get it right! and that, To us is a very real Customer Support Service. Happy Easter.

My well pump went out so I called Choice Home Warranty. They told me that they will try to find a contractor in my area but no one responded. They emailed me told me that I can find my own contractor so I did Pittman well contractor in NC. In my mind that they were not going to pay no way. But boy I were WRONG. THEY PAID THE ENTIRE FEE. NOW I HAVE WATER AGAIN 24 HOURS LATER. Thank you Choice Home Warranty and yes I will refer friends. I just referred one of my coworkers. She had a problem with her AC. They fixed that too. Thanks again.

Excellent service Bustamante garage door. He was polite, on time and fixed issue. This was my first good experience with this policy. My other times poor experience. Claims were denied. Appeals denied. Workers were not from companies found on internet. Not always insured.

I had a different warranty company when I first bought my home, and every claim was like pulling teeth to get set up. Within 30 minutes of submitting my claim, I had been contacted by Choice, had the name of the company being sent, and a tentative appointment set. The contractor called soon after to give a more precise time frame and make sure the appointment was good for me. On the day of the appointment, the technician was on-time, and quickly diagnosed the issue at hand. Replacement parts were obtained, and within 20 minutes replacement parts were installed, and the job was completed.

Refrigerator went out - The evaporator fan went out and the service guy came out, found the problem. ordered the part. Came back 3 day later and did the repair. Awesome service work, and very polite. He also gave us helpful tips on keep refrigerator cold.

Original warranty call was easy to report problem. Very pleased with phone contact and service person. Very prompt reply phone follow-up. Repair/service completed within 24 hours from original phone call. Didn't lose anything in our freezer because of the quick turn-around. Thank you!

When I submitted this claim on 4-3-19 it was assigned to Contractor Plus. The service tech who arrived was very friendly and seemed knowledgeable. He agreed with me that the problem with my washer was the cold water intake valve. I then paid him the $45.00 co-pay. He said he would return the following day with the replacement between noon and 2 p.m.. At 3:30 p.m. I called him to see if he was coming and he said he would be at my house within a few minutes. He never showed up!

Filed claim for microwave, repair person promptly assigned and appointment scheduled. Repair person reschedule 4 times over, 3 weeks, never showed. Second repair person scheduled, showed up when scheduled. Microwave not repairable. Choice offered me cash which was way below cost to replace. After accepting cash offer, Choice said takes 3 to, 4 weeks to issue check. So by the time check is received it will have been 2 months from first filing claim. WHAT would happen if heating system fails in winter?? TWO months without heat. It does not take 3 to 4 weeks to cut check. Totally wouldn't recommend CHOICE.

I purchased the Choice Home Warranty 9 months ago. I payed 1050.00. The first time I had an opportunity to use the warranty I was very disappointed. This is a ripoff. I would never recommend Choice Home Warranty to anyone. For what I paid for the Choice Home Warranty I could have repaired my own appliances without the hassles and headaches.

A part needed to be replaced. Tech found the problem and called your office and placed the claim by explaining the problem. You called back the same day to let me know that Aire Serv would take care of it the following day. They were prompt and courteous. You kept me informed by emails of the status of the order. Received great service from you and Aire Serv. Thank you for your great service.

I just today ordered a policy with the help of Keisha **. She was very helpful, knowledgeable and pleasant. Absolutely no pressure. I just had a serious heart transplant and was assured everything would be fine as to service. Thank you all.

The representative was very friendly and answered all my questions. Very professional. I was impressed by how knowledgeable he was. Will definitely recommend Choice warranty to my friends. The plan would definitely be useful to my single and/or widowed friends.

The 2 young men that came were friendly and quick. They found the problem right away and replaced the part. Everything works fine! The only problem I had was that the text message asking for confirmation came at 1 in the morning where normal people sleep!

I have never had to actually use my home warranty, but I like the peace of mind it gives me. The staff is super nice and explained everything to me. I am on my second year with Choice Home Warranty and have absolutely no intention of changing companies.

The salesman was rude. He tried several times to sell me more although I told him several times I only needed 1 year coverage. Then he told me they will up the price next year if I don't buy 3 or 5 year coverage. I also wish they have a monthly payment plus the price on the website was cheaper than the salesman said. When I asked he said the website hasn't been updated in years.

UPDATED 05/31/2019: AC problem - not cooling. Choice was quick to assign service provider of high quality. He diagnosed the problem and approval was obatained from Choice for the fix. The fix was approved without a hitch. The part was ordered and installed in a couple of days. Good Job Choice. This issue was handled quickly with the utmost professionalism.

Arrived on time, was very pleasant and courteous. Repair was done, oven works fine now. Definitely would recommend your service to friends on social media. This service value made a big difference in relieving anxiety about who to call for specialty repairs and projects. I cannot say enough about the excellent outcome and resulting in a very pleased customer.

Still awaiting the completion of the job. So far pleased with the progress. I will have a better idea of the whole process once the technician gets the needed parts and installs them. Hopefully it will be soon and the fix solves the problem.

My microwave quit working. The repairman came two days later and within 2 hrs Choice gave me a buyout option to replace my Microwave. I’m very pleased with how quickly the process went. I will hopefully receive the money quick enough to go purchase the new microwave.

My heating system quit working one Saturday morning. Choice Home Warranty was pretty good about setting up a appointment for a tech to show up and look at the unit. The tech got the unit working but advised me the gas valve and a igniter cable were bad. The valve and cable needed to be replaced in order for the unit to continue working. Choice Home Warranty denied my claim based on the fact the contract would not replace valves. This unit was approximately 30 years old and the tech was unable to find a gas valve or igniter cable anywhere. The heating unit is now worthless and not working because of its age and the unavailability of parts.

D C Services - Very professional. Kept me updated thru out the process. Showed up on time and took care of the problem to my satisfaction. Great company and great technician. The technician was very helpful and answered all my questions. I would highly recommend this company. The dispatch acknowledged the call and called multiple time to remind me about the appointment.

I don’t think your reason for rejecting my claim is fair or valid. The only reason that most of your customers (assuming they are like me) pay for your service is to not have to worry about or take additional time to rectify the problem. Your protocol in processing the claims only lengthens the process and adds to the problem.

I had to call for a washer repair. Making the service request was easy and the person on the phone was friendly and helpful. I was surprised at how fast I got a service tech to respond. The repair was quick and I spent no more than my deductible as promised. This was a very good experience! I am very satisfied with my plan so far.

Very good experience and I recommend this home warranty to other people because they have good service and very good coverage. Also, the price is very good and the customer service is extremely helpful and happy to help. They also offer a lot of different options to pick out from so you always find what you are looking for and they offer good discounts as well.

I tried using my Choice Home Warranty last year for a problem with my AC then I tried using them again for a completely different problem and BOTH times my claims were denied. I was given some lame excuse for the denial. I am not an AC technician and cannot predict the future and that's why I purchased their Home warranty. I am waiting for my appeal to be processed and if it is denied, I will cancel my warranty protection. I was duped into thinking that this process would be painless and easy, but I was wrong.

I have been without water for 3 days. Yesterday a MR Plumber employee came to my house. Checked out my pump, never mentioning they did not work on pumps. He said the next time he came back there wouldn't be a service charge. He also said someone would call me within an hour. After 2 hours I called Choice to find out what was going on. They couldn't tell me until the report came in from MR Plumber. I called MR Plumber and they told me they don't do pumps. I called Choice and was told they would get someone else. It is 6:30 pm and I haven't heard anything. So I guess you could say I am very fed up with Choice.

Worker failed to tell the resident if the job was completed or not. He left the property, then re-appeared later on. Your workers must communicate better with the resident so they know what is going on. The job was on the building roof so communication about the job being done was important.

Thank you for taking care of my homes repairs for the last 3 years! Looking forward to the next year with your company. Keep up the good work and continue the good service. The time between calls and service was very good and repairs were made or money was provided for replacement in a timely manner.

We were very satisfied with the job of fixing our plumbing stoppage. We didn't have to wait long for service and the tech was nice and friendly. I would and have recommended Choice Home Warranty to friends. We have used the warranty in the past and it has always worked out very well. We are happy customers!

I called Choice with a claim and in just about 15 minutes I had a phone call saying that Dixon Mechanical would call us. They called and set an appointment for the following day. The technician was very professional and did a great job.

Review already made. Extremely satisfied with Choice. Extremely satisfied with the quality of Workman they send. A Quality Company. When they were having difficulty finding someone they suggested if we wanted to look they would pay for everything. We had them continue to look and found an excellent man. We highly recommend their company.

Chris from Choice Home Warranty, was very friendly, polite, and seemed very knowledgeable. He took the time to go over everything with us. We purchased a policy for my ourselves and my son. We hope that I will be all that he said it would be.

Thank you Yvette for great customer service. When l file my concerns online l receive an response within twenty four hours. We talk about my problem and came to equal opportunity that we both could live with. I'm thankful that Yvette wanted to make me happy.

My disposal was leaking, and it was on a weekend. They sent someone out the next day which was Sunday. My husband and I go to church around the time that the company was coming out to repair. They were nice enough to work with us on the time. The Tech that came out was very nice and came in and got the job done in less than a half hour. This company is a keeper! Thank you CHW!

Choice warranty does not live up to the promise of: "If We Can't Fix It, We'll Replace It". If the technician comes out and cannot perform a covered repair, CHW will replace the unit". The customer service is poor and if we disagree with their claim determination there is no appeal process. The case manager told me that I can not speak with the next level manager nor make a verbal or written complaint. She was the ultimate authority and the 2-options she gave are final. Although it was on the website - "In the event that CHW makes such payment, CHW will provide written notification of the basis for the amount of the payment", she would not give any explanation nor written notification of basis other than saying that it was their cost.

Your part of getting started on my repair was great.... I appreciate your level of concerns... Being my first dealing with you lets me know I can depend on your service to look out for my repairs in a timely manner... Thank you for sending in a company with good and respectful people...

iFirst of all no thanks to Home warranty and that I could be not typing this letter because of the circumstances. A month ago I got up to go to work and had no hot water so I went outside to look at the water heater and smelled a strong odor of gas coming from the area. I then proceeded to call Choice Warranty and they called me back a week later in which I could have been doomed by then. The washer and dryer quit working so I again notified them on Monday and they did call back on Tuesday and told me a repair person would get in touch with me. Here it is Thursday. Still no one has called so I had to buy me a washer and a dryer because I need clean clothes. So my experience so far is I could be dead, I could smell bad. No bath and I could be wearing dirty clothes. What a experience.

I was initially offered a very low, like, insultingly low price for the dishwasher replacement. Upon speaking with the gentleman, we can to a much more reasonable number. I am not elated with the number, as it still doesn't get me the same quality dishwasher that I have (isn't the point of insurance to make you 'whole' again), but he was polite and we had a good dialogue.

My fridge was not cooling, I call Choice Home Warranty to place a claim. The next day the problem was fix. Everyone I spoke to was so professional. Thank you Bill from B +G Appliance, awesome job. I’m very happy with my service and planning to continue with CHW.

Great agent service. Services were explained well. Price for services offered is very reasonable. No hassle with agent regarding any topic or need that I have. Much better warranty than I have had for the past three years. Highly recommend this company. Also have a referral program that benefits me.

Happy to say I got my check for reimbursement today.

I just switched from Fidelity Home Warranty to Choice 2 months ago! While with Fidelity, I called in a repair on my Refrigerator Ice Maker, and one on my clothes dryer. My dryer took 3 days to fix and my ice maker dragged out for two weeks with repeated phone calls and complaints. My service calls amount were 75.00 dollars each and each time I called, it was if I was annoying them! BIG difference with Choice! These guys jumped on kit, had my washer fixed within 24 hrs, and my service call out of pocket was dramatically lower!

I was impressed with how quickly my claim request was processed! As soon as I hung up with the customer service rep, I had an email and phone call from the AC repair company that was coming out to my house. Everyone involved was friendly and very helpful. Thank you!

It's useless. Every time something's broke they deny the claim for 1 million reasons. My AC fan broke, and they deny. It's because it was due to lack of maintenance. I'm not a handyman and that's the primary reason why I have home warranty. So if I'm going to pay for maintenance yearly. Why would I need warranty. I paid 1k+ to Choice Warranty that went down the drain.

One call is all it took to have a local hvac company call, set an appt, called 30 minutes before arriving as promised. Scopes out the problem and contacted CHW to get authorization to continue. Parts are on order and will be installed when the parts arrive. Doesn't get Any better than that.

Very rude and inconsiderate team of people. The supervisor named Brad very rude and demanding. Talked down on me. Changed his words on offers, said would not cover cost for replacing water heater only for cheep tubings they may cover. He then offered me a check of 250 dolllars. Not even half the price of water heater. I asked for refund as I just paid for policy two days before and I am new owner of the house and my first time policy with this company. He refused to pay me back my full refund according to new agreement of policy. I should been getting my full money back. When asked for full refund he said I don’t deserve my money back. He offered me back 280 dollars back from my 375 dollar for no service they provided.

The plumber was very thorough and systematic in trying to find the location of my leak. I told him I didn't think it was the toilet that was leaking and caused my water bill to skyrocket, as I didn't hear any sound. But he insisted and took off the tank covers for all 4 toilets and he found it in the last one. He then changed the part that needed replacement and the leak stopped. I was so relieved. He did a great job! The turn around time was less than 24 hours.

I went into the computer and it was easy to input my problems. Following the steps required I was done in no time. The service department called the same day. A company called to say they would be out the next day. The service was fast. Next Day. WOW. No other warranty company that I have had was like that. Thank You.

The serviceman did not bring the flushing to its original state. He could have done more to do so. I would not want that man to come back to service my home again. He argued rather than do something to improve the flushing force.

Turned ac off, waited for a while for recycle, turned on still blowing air. Put order in online, by 9:00pm the ac man called making the appointment. All of this took 4 hours. Very pleased with time efficiency, the tech and helper that came out, they were knowledgeable. Explaining everything they did and why. Would recommend Choice every time. Thank you Choice!

I was offered way less to replace my washer than you could purchase any washer for without any possible chance of getting a fair amount. I will not renew and would recommend anyone against doing business with your company. I have had other home warranties before and never been so displeased Choice is definitely trying to rip off their customers!

We had an incident with our garbage disposal leaking. I submitted the claim online, received a call back from CHW very quickly and had a technician dispatched by the end of the day. The technician called and we worked out an agreeable time for him to make the repair. We are back up and fully functional. Very seamless process and very satisfied with the service. Thanks!

Although the repairman called ahead and showed up on time, he ran out of 410a which delayed the process over an hour while he left to get more 410a and have lunch. Also, it was a long and difficult process reaching a person from Low Country's Best Heating and Cooling to confirm my appt.

I like to company you sent this time. He was the bomb. Knew what he was doing. He was friendly. Customer service was on point. Replace my baking element, my refrigerator, fixed my broiler working. Hopefully I will continue to have good experiences.

I requested service on my Air Conditioner, but the claim was denied. They told me service or maintenance is not covered. I have complete coverage, I think the yearly recommended service, maintenance, should be covered. I had the impression complete coverage meant just that. But I found out it doesn't. They told me they would be happy to schedule a tech to come out, but it would not be covered and I would have to pay the entire cost. They didn't even tell me what that cost would be. I don't think this is good business. BEWARE.

I called Choice on March 25th for a leaking dishwasher. An appointment was set for April 1st. The contractor Ray One LLC was late. He said the "bowl" was leaking and it is expensive to fix and that I should have an answer from Choice on the 2nd. It is now the 9th and still no response. I called Choice on the 5th and they told me they were taking the diagnosis over the phone from Ray while I was on the phone, they lied. I called on the 9th and their response was that they couldn't get in touch with Ray but claimed they spoke to him on the 5th. They refused to return the $60 fee and now I have to wait for them to send out another tech 6 days from now. Avoid using Choice for a home warranty. I will be cancelling this policy as soon as this claim is done. Don't waste your time with them.

After reviewing all the customer complaints on the New Jersey BBB, I wish to cancel my plan immediately. I should have remembered the high pressure sales pitches that I had encountered by those trying to sell me condo time shares.

As an older recently widowed citizen, I was hesitant about a repair person coming to my residence. This was my first order through Choice Home Warranty. Needless to say, I was pleased with the complete experience from the first phone call through the actual repair time. The young man was very personable, went to work right away and had the washer repaired within 30 minutes. My first experience went quickly and without any problems. Thank you.

I am not satisfied with the status of my oven. The light will not stay on; the bulb blows out right away. Repairman replaced the computer panel, then came again when that did not solve the problem and tested the outlet and said I needed a special light that pulled less electricity. That is not an acceptable answer to the problem. A normal, appliance light bulb ought to suffice. This stove/oven is very old and on its last leg. It has never operated properly in the time I have lived here.

Never use Choice Home Warranty. Do not ever use “Choice Home Warranty” as a home warranty company. On 04/13/17 I purchased a contract until 04/13/23 for $1,977.50 with a $45.00 deductable. In 08/17 I made a claim for a dimmer light switch. Their technician was a no show, I had Mr. Electrical fixed it and “Choice Home Warranty” refunded a set amount. Then in 06/18 my upstairs toilet was leaking and did not flush, “Choice Home Warranty” scheduled Master Mechanical LLC to fix the problem, their technician collected $45.00, tighten the tank too tight and broke the tank. He stated he need to get approval to replace the toilet. "It will hold tonight," 45 minutes after he left water was coming from the ceiling under the toilet. I called “Choice Home Warranty.” They said they did not waive a repair order. The tech did not file one. I had Eco Plumbers replace the toilet.

Happy with eventual outcome of cost for coverage but seemingly too many options to sort through for final deal. Also, would prefer lower number of representatives contacting me for my business. Made me feel like middle man in an internal battle for business!

Keeping Refrigerant Moving, Mr. ** knew on the spot what the problem was, called it in and Choice approved the motor and thank God we have air now. I do feel like we should have not had to pay another service fee due to just having Guead Pro Air out around March 18-23rd., who told me we needed a new motor, but did not put one on. I think we should get a credit or refund.

I just moved into a home with existing appliances. Much of which me and my family had no idea of what conditions they were in prior to inspections. Had to go over details of issue with the claim multiple times. Emails didn't go through most times. Received one phone-call from support. They never attempted a call back. Will be more cautious in the future of whom I chose to go with for home warranty services.

Gator Drain and Plumbing handled our need very professionally from making the appointment to fixing our problem with two toilets that were using excess water and costing us money because they would not always stop flushing. The representative did an excellent job and was very nice.

The technician came on time and did a wonderful job. Replaced new parts in the toilet. He was very knowledgeable and finished in record time. I was extremely pleased and would call this company back to do my plumbing through Choice Warranty.

Great fast service! Tony came. Was very professional and explained the process! I am not her person of a lot of words, but I have to say, I am very impressed. They called over the weekend and left messages and got a date and time that work out perfect! He also came earlier tha we expected. Thank you.

Tech was timely and professional. He was very thorough in evaluating the cause of repair issue. He completed the repair and explained what was done. Customer service access was good and email follow up was great. I would definitely recommend the service to a friend.

Montel was very professional. I even refer him someone else. Took his time and gave me a senior and military discount. He emailed me copies and plus he is sending by regular mail too. I got for two homes. Cool breeze Dr and tideview circle. I would highly recommend this company. They beat service America and American home shield.

I was tempted to have three years contract with the company in November 2018. After three months my water heater was leaking. I called the company and they sent a technician and he advised me to have a new one and the total estimate for replacement was $1500/, but the company refused to pay instead they offered me only $300/and asked me to review service agreement. I immediately cancelled my contract and got a refund of only $813/, So I ended up with a loss of $237 and $45 for technician fee within three months only. Really it is a scam and crook. My advice to the people beware of this company and read their agreement before signing up.

Kitchen Sink. Stopped up. First time using CHW. Fantastic, quick and easy. The plumber you sent was friendly and spent 3 hours repairing our issue. I’m extremely happy with CHW and highly recommend them. Was not sure what to expect but this was outstanding. Thanks so much.

My washer is messed up. They say they will replace it. Guess what? I can replace what I've got for 200.00 more and then I've got to wait 20 days for check to come. I've got grandchildren that live with me. Called and told them. Said this was what I had to do. Guess everyone will have dirty clothes. What a joke. This is false advertising.

Everything went great. The service person came out, was in a timely manner and did a wonderful job and was very nice and courteous. I will definitely use this company again. Thank you all very much. I appreciate you so much. Great company and I was so great customer service the time but I have to call you are you were one is so nice.

April 5th 2019 Friday afternoon my garbage Disposal stop working. I placed a claim on Friday afternoon and It was replaced before noon Saturday April 6th 2019. Plumber was very professional, was on time and cleaned everything under the sink and test for any possible leak under the sink.

Ceiling Fan - I love Choice Warranty. I would recommend this company for any homeowner. They response to your request immediately and so very accommodating. DC Services is the company that was sent to address our concerns and so far as has been great. I have told my friends to sign up for the best homeowner insurance.

I was assisted by Richard **, who was very helpful and knowledgable as well as patient with my questions. As I haven't had reason to use this home warranty yet, I can't attest to the ease of that, but I expect to be well pleased.

I was called by a customer service rep during the time that Jackson Elect was here and he spoke to me as if I was trying to recover or cheat your warranty out of funds. I was not happy. Please advise.

Applied for home warranty program, agent was very professional and pleasant to speak with. Your program seems to fit everything that I need, and the service call fee is good. Labor cost has gotten to be out of this world for anything you want done.

So my first claim I made was my hot water tank. Y’all did not fix it. It had to be replaced. I was told it was old. Second claim was my garage door opener. It makes a very loud noise and I know there’s a problem....but because the door still went up and down, the repairman said y’all would not fix nor replace. I literally threw away $60! I still have the horrible noise! I’m considering dropping my policy. Maybe I didn’t read the fine print. Appliances covered can not be old. Appliances can not be fixed or replaced until they die....but my hot water tank did die....hmmm.

After it was determined that the dryer should be replaced, it was a bit difficult to get through the first response technician. Once I was able to speak with a supervisor everything went more smoothly. The supervisor was very understanding and helpful.

It took 5 months to finally reach a settlement on our maytag dryer. 5 different repairmen, each time then having to wait another week or two for parts, then after installing parts, dryer breaks down again—on and on and on. Now after 5 months a 5 repairmen, they tell us parts are no longer available and we reach a settlement only because we are tired of being without a dryer.

First contractor said there was no leak, unjammed the garbage disposal, and left. He had arrived 4 hours late and it was now close to 7 pm and he probably wanted to go home. Second contractor was right on time, three days later, and did the replacement and was neat and quick. I paid one fee and am very pleased. The technician spoke to Choice and the second fee was waived immediately. I have found almost all contractors are responsive and very knowledgeable.

We had a major water leak. I called and was told I could call my plumber, it was an emergency. When I called back with info I was told to e-mail invoice and explanation and materials. I got the info and e-mailed it. I was told it would be a week and I would hear from CHW. I didn’t, so called again and was told I would get an answer in two days. I e-mailed the info again. Didn’t hear, so called again and was told I’d hear within 2 hours. I waited and called again.

I have been with this company for 2 years and have only had to use them 3 or 4 times. My hot water tank went out. I reported the problem. Company came out. Saw issue reported issue. Come to find out the part that I needed is no longer available. The company chose to send me a check for $273 for part that is no longer available instead of just replacing the tank. I have been without hot water for almost a week now with a newborn in the house. We have to boil our water which is gonna cost my gas bill to go up???? They told me it will take 15 to 30 days for the check to arrive. I don’t have the money for a new hot water tank and I’m pretty sure $273 is not gonna cover it. So what am I suppose to do now???? I do not think this company is fair AT ALL AND YES I’M PISSED.

We finally found a very polite knowledgeable agent, the first agent name was Laurie, very rude. We called back and the gentleman we spoke to was very friendly and polite. He was very nice and we ended up, with a very good policy. We researched home warranties and found Choice was more flexible in its rates, especially since we are seniors and every dollar savings help.

I filed a claim for my dryer to be repaired. The first tech did not come see the dryer to service it. He just called and assumed he knew the problem. He lied about when he was coming as if my time was not valuable. The $45 was waived but nobody bothered to tell him so when he did finally show up he refused to service the dryer and left. So the job was reassigned to another tech who does not even service dryers!!! Nothing has been done to resolve this. So then I was told by a "manager" that he was going through dispatch to speed up the process. I got an email today 4-5-19 saying an appointment is scheduled for 4-17-19!! So it's taking 1 month just to get a dryer service. Will not renew this worthless waste of money contract. Will be filing a report with the Better Business Bureau.

Our current Warranty Company reduced their coverage and increased their premiums so I was checking around for a new Warranty Company. I called Choice to inquire about their coverage. At first, the phone salesman was very polite and informative. However, after telling him I would go with Choice and gave him my payment information, he turned into the salesman from _ _ _ _. He was determined to sell me more and I continued telling him no. I also told him I was regretting making the call to Choice because of his pushy ways. After he realized I was not buying additional coverage, he became real "cold" sounding. I am hoping my experience with Choice on our home warranty is not this type of service.

Denied my broken refrigerator claim. Left me with a 700 dollar repair. My ice maker is broken and freezes up all the time. The repair was denied. Some lame excuse as my refrigerator still works. The ice maker is extra. No one explained that to me when I took out the policy. This is the second time I have been left with repair bills. What do I need this policy for if it does not cover anything.

CHW gave us the option of reimbursement as they had difficulty in getting a technician to answer the service required. This was very good as we were able to get the service that we preferred. The Authorization Dep't has to be contacted by the technician in order for the cost to be paid by CHW. The phone number that CHW gives to contact the Dep't is 1-888-373-8042. I called & waited more than 5 minutes but there was no answer. I called again but no-one replied so I contacted CHW on their regular line. Everything was taken care of in a timely manner.

Duck and Dive came to fix our problem. The tech was very knowledgeable and fixed the problem right away. He was very courteous and professional. Explained what the problem was and checked the pool totally. He is a great vendor to have on your team. Use him as much as possible for good results.

I had the pleasure of speaking with Abe yesterday, 4 April 2019. He sold me a policy that I am very satisfied with. He took his time and explained everything to me that I needed to know before I actually purchased the policy. He took his time and was very patient. He mentioned several things that I was not sure of and he cleared up my questions.

I was given a quote and the associate stated that today was the last day. I told the associate that I had just started my research and could not commit regardless of the sales price. He responded with a "goodbye" and hung up. I thought that was very rude. Date: April 5th 2019. Time: Approximately 8:35 am CST.

Tech arrived as scheduled, called first. Very polite. Found a bad internal fuse. Dryer was heating when he left. However he only tried it until he felt heat. When I attempted to dry a real load of clothes it would not heat for more than 5-10 minutes. Called direct to tech. He was very polite and stated he will return the next day to fix. I will wait for the job to be finished before a final comment.

I am very satisfied with second technician. The first technician came late and couldn't find out what was wrong. The second technician works very efficiently to repair heater in a timely manner. I am very satisfied with courteous customer service. Thanks!

However, Choice did not cover my insinkerator which was very disappointing and upsetting.

The owner and HVAC man was very knowledgeable and polite and when I need more repairs for that and appliances I would prefer to have him repair all. He did a great job and quick and came at a good time.

My experience started off very negative. Was very disappointed until the communication was not there but Choice Warranty straighten it out and now I am satisfied. Just waiting to hear when I can expect to hear back from them for the funds to get here to replace my microwave range.

I have had two claims. Neither one want well. When I originally signed up, I asked if there was ever a problem and they needed to replace it, what would they replace it with. I was told the same make and comparable features. That was a full out lie I was told by sales rep. Also was not impressed with the way claims are scheduled and one took a week to come out with a wide time frame. Glad I didn’t take the year long plan. Looking at other companies or will not do a plan because this was more hassle and definitely didn’t protect my investment. Plan is worthless and will not recommend to others.

My built in microwave oven (Over the range) would not heat and Choice Home Warranty (CHW) were unable to send a tech for 2 days then I hired one from a website. They gave me an estimate; but CHW decided to replace instead of repairing the unit. it was determined that I needed a magnetron and capacitor to make it work. The appliance is 13+ years old, but I feel it can be repaired.

When you inquire about the product, the salespeople tell you they cover EVERYTHING regardless of age or current condition. What they don't tell you and it is deep within their fine print they do not cover rust, corrosion, electrical surges, power outages, fire, "acts of God." So if you own an older home or a previously owned home, they will find a way to deny your claim.

When checking to see what this company offered I had to put in my phone and email. Decided not to go with this company and they will not leave me alone. Have blocked on my cell phone at least 8 different numbers and emailed them 3x to take my address off their list. Very annoying.

My dishwasher was deemed not able to repair, and needed to be replaced. The person who contacted me first offered $179.00, I refused, he then offered me $220. After reviewing my account again, he offered $400. It was like trying to buy a car. Each time the amount went up. What a disgraceful way to operate, when the contract indicates that "if we can't fix or repair, we replace." It does not state that you try to replace with the lowest cost like item available, offer the customer the lowest price, and hope they will take it.

1st Time calling about leak! Claim Date: 12/07/2018. Appliance Plumbing System. Issue - Toilet will not flush. Last Time Working 11/01/18. Last Time Repaired 11/01/18. Best Phone **. More Notes. Provided the policy # ** for the cx to process online/issue with the toilet it's not flashing and leaking on the ceiling/smell is coming out on the cabinets. 2nd Time calling about leak! Claim Date: 12/07/2018. Appliance Plumbing System. Issue - Leak in house - Ceiling. Last Time Working 12/05/18. Best Phone **. More Notes. Leaking on the basement from the ceiling/cx can't recall of any repair nor started.

I’ve thought about purchasing your product for six months now. The reason I didn’t from the start was your pushy salespeople. Today I decide to give Choice Home Warranty another shot with the same pushy, hurry up and buy experience. I’m contemplating canceling my service, because I feel the company may just be looking to take my money and leave me out in the cold if their services are needed.

We purchased this warranty when we bought our house in 2018. Day 2 of moving in our A/C went out. Then our pool pump broke. And now our A/C and heater went completely out and broke. They came out each time and charged us $65 to let us know yes it's broke, but we will not repair it. Spoke to the "manager" and he told us no we will not accept claim and they would not give any reasons to why. His response was "I don't know why, but we won't repair anything for you". What did we pay for and why did we waste time and money on this worthless warranty? Who wants to buy a home and have to deal with this? Why won't you repair my issues when its all in my contract/agreement with your company? I have e reported to BBB. No homeowner should be treated this way. Absolutely ridiculous! I will not ever refer your company to anyone.

Spring broke however that is not cover. I would like for someone to raise the door without the spring so that make me feel that it is part of the garage door opener. That addition cost was 337.00 plus the service fee of 65.00 for a total of 435.00. These type of issue leave me no choice but find a better company to deal with in the future.

Contractor came. Diagnose bad blower motor on Monday. I’m still waiting for my system to be repaired. I did receive your email that the repairs has been authorized but I’m looking forward to seeing the job completed, which in my mind that’s what counts. I’m trying to be patient??? To soon to give my review. I cannot rate higher until I see something happening. Keep in mind that when a blower motor fails you have No A/C nor Heater.

My appointment was scheduled 8 days out, I called in on a Monday morning and I was scheduled for the following Tuesday. He will return to replace a broken timer, the heater is still not working. We will need a second opinion.

Very satisfied with experience in reporting problem, getting claim processed, and receiving a call from vendor within one hour after reporting. Vendor left automated message that tech would be out next day between 3pm & 8pm with was perfect since I get home around 2:30pm. However, the next morning vendor rep called to change appointment to 1pm - 3pm. My wife was just leaving but accepted appointment because we had been without hot water for two days. My wife arrived back to the house around 12:15pm and saw the vendor truck driving off as she was turning the corner to our home. She honked and waved but the truck drove off.

I called last year for the air conditioner. The tech you hired showed up with a man passed out in his old truck. He took apart my unit and said he had to leave for a part. He didnt return. I called choice and was told you don't guarantee the subs. You sent out another tech that told me he no longer works for Choice. I came back to give choice a second chance. Im a real estate broker and homeowner.

Furnace making weird loud noises. I called Choice because of strange loud noises. They were very courteous and professional. They took care of everything, I was sent an email regarding appointment times and company that would be coming. And they were here as promised and were very professional... handled the problem and very good service. Thank you!

They changed the cause of my furnace failure to be not what the technician said it was. A second technician agreed with the first. They say they're both wrong and won't cover the failure. The first technician, their vendor, said they are a scam and he won't work with them again.

My first ever claim: dishwasher not working, took days to have a technician rude by the way, took another week to hear the status, I was offered a sort of reimbursement because the repairs was costly, they offered money do not cover for another machine plus installation. So what is the point to have the service since I ended up with no machine anyway, as the end of my contract comes I will look for another option.

The microwave would give out a loud humming noise when turn on and it would start giving out a burning smell and would not heat up anything that I would place in it to be warm up. And right away the technician knew that a part call the magnetron was out. He did a great job.

Heater - They responded with 24hrs. Very courteous and professional. The technician was prompt and experienced and made the repairs in a timely fashion. I definitely believe having a Choice Home Warranty is worth having for a peace of mind. I would recommend this warranty if you do not have one.

You have good response. Very pleased with service. Y'all came out promptly and look at item and gave me information what was wrong with washing machine. The tech. said he would turn in information to Choice. You guys responded quickly. Thanks, for being prompt. I will people know about your company.

Washer repair - Unit was leaking water and contractor Igor was very kind, prompt and professional. Unit could not be fixed and within 24 hours we heard back form Choice on the opportunity to settle out and received the money to go towards a new purchase - thanks.

After completing the online claim form on a Friday, I promptly had an appointment set for Monday morning. The technician was very capable and respectful and sent his report to Choice, and I got the offer from them the same day. Not being entirely pleased with the offer, I called Choice to provide additional information about the product, and they responded with an improved offer, which I accepted. Choice staff is always very courteous and polite, and their responses are prompt. I have signed up with them for three years on three properties!!

Sam was very helpful at the end of his day helping us get a new policy in place for our home. Answered our questions, found us a perfect fit for our situation. He went above and beyond. Thank you Sam. Look forward to working with you in the future!

Oven stopped working. Your policy states fix or replace. The only problem is you don't replace. I had to pay monthly, a service fee, and I still have to come out of pocket for my stove that could not be fixed and you won't replace. And I have to wait 30 days for the 400 dollar check you are sending out. I am very disappointed and I'm sorry I waited all this time paying your company.

Initial response to a new claim is great. However locating local HVAC Technician seems to be a problem at CHW. Also slow to get approval codes for work which may turn into two appointments making down time longer. I will tell you this specifically HVAC Techs have nothing good to say about CHW. I would recommend you rethink how you treat them and the time it takes you to pay them. Otherwise my experience is just fine.

Most claims are denied based on what Choice considers to be preventative maintenance not being done. If you have air conditioners or appliances that are a little order, don’t waste your money on this warranty company as you’ll not only end up paying for the warranty, but you’ll also end up paying to replace the AC or appliances you thought you had covered with Choice Home Warranty. I’ve had to replace multiple AC units, water heaters, and appliances that went bad based on age. Beware of this company and make sure you read what is covered prior to purchasing the warranty. Make them show you as they refused to show me until after I purchased the plan.

Furnace repair. Not again satisfied with CHW. Will be looking for another service. Waiting on a part that they have locally and could have been fixed within 24 hours. But CHW want to wait 3 to 5 days for part to be shipped to my location or to the repair tech's location. They could not tell me anything about the service call. Cost of repair? Where part is being shipped to? How much the part cost? Or how much the local cost is? Customer service supervisor knew nothing and not helpful to solve the problem. Still waiting in a 49 degree house for repair 3 to 5 days or so.

I was going to buy and then he tried to upsell to 5 years coverage. After I said no he persisted and would not back down. I ask to speak to his supervisor and he refused. So I have canceled my credit card due to fraud!!

Skeptical at first, but as I continued talking with the technician, it gave me a more positive outlook going forward on repairs that can be so expensive to repair and so little finances to work with. Their PAYMENT plan gave me such peace of mind, being a senior citizen. The tech answered all my questions to my satisfaction.

Was really happy that CW let me request McShane Pluming. They always do a great job fast and very kind personnel. I feel safe knowing that the people in my home are good people. I like paying my deductible as soon as the work is done.

The receptionist was fantastic. She explained everything in detail far more than the account specialist (renewal) guy. She explained to me they add on 2 months of free service. 12-14 months and I got the free service agreement. I wasn't able to view/edit my credit card information. She apologized the (renewal guy) being rude, abrupt and curt. I asked him for a payment plan, free service visit and the 2 mths free. That guy was wishy-washy. He said, "I couldn't receive both." I threatened to hang up and call back later. He then changed his strategy and offered me both.

Well satisfied with the replacement replacement price of dryer. With negotiation I was able to get a fair price for a new dryer. Just took a couple of phone calls to get with right agent. Agents name was Ace.

I had to deal with them regarding my A/C. They would not cover almost half of the job. They tried to offer me a low payment. and force me to upgrade (at my cost) because they didn't want to pay for the repairs. The book states if they can't fix it, they replace it. THIS IS NOT TRUE. I called today about a different issue with shower valves, wanted to confirm it is covered and again, before the girl even checked on it, she said NOT COVERED. I suggested she explain it to someone else in her co. of what I was explaining to make sure we were on same page and she refused and kept talking over me. I ended up hanging up as she was too argumentative to deal with. Their Customer Service/managers need to be better trained!! THIS COMPANY IS A JOKE, DON'T WASTE YOUR MONEY HERE. Signed completely disgusted.

The technician was 3 hours late (he did communicate he would be late though). Diagnosed the problem as a bad main board that was probably caused by a high current draw from the compressor. Also noticed that due to no refrigeration for 24+ hours, water was dripping from the ice maker but not affecting any components. The main board that was bad was no longer in production and when I called your claims line, I was told that they would come up with a replacement cost for the appliance and send it to us. Approx 10 minutes later, I got an e-mail saying that the claim was denied because was damage was the cause of the failure. I appealed the decision and then spoke to the tech to verify that he HAD NOT diagnosed the problem as water damage.

Controller is faulty, no hot water, still not fixed because you decided to order the part to save you money. I'm without hot water until the part arrives which could be over a week. Very poor customer service. This is my first claim, I am considering canceling. WHO WANTS TO BE WITHOUT HOT WATER THIS LONG?

The response time of our claim was real fast. It was same day service. This by far was the best response to a problem I ever had. I would definitely recommend Choice Home Warranty to Friends. My first claim experience with choice was Amazing. So far so good. Keep up the good work and excellent service.

Using Choice Home Warranty was so simple. You can place a claim online, but I placed mine by phone. Within a few hours I received an email with the company that will be servicing my claim, their contact info and the date and time they will be arriving. They quickly found solution to the issue and got it taken care of.

This man came out at 9pm and charged me $95 to clean the coils plus the $60 fee and after several hours the the freezer is still not making ice. Never did he even bother to look at the ice maker. Just assumed it was the "dirty" coils. This is ** and I want my money back immediately!!! He said all the things y'all would NOT PAY FOR AND BEGAN HIS WORK THERE!!! I feel absolutely cheated and taken advantage of when I clearly told him that's bull regarding some coils being dirty. I bet he cleans everybody's coils for that $95. CALL ME TO DISCUSS THIS FRAUD IMMEDIATELY **! MEANWHILE IT'S STILL LEAKING INTO MY FREEZER!!!

The price was great and I was offered a senior special deal. If I paid for 5 years I get 1 year free, and a price lock for thereafter. I took advantage of that. I just hope that this company is as good as it claims it is.

I saw an article on senior discounts and started filling out the form to request a quote on home warranty. I was contacted before I finished the form. Your representative was very polite, helpful and answered all of my questions. He also offered different options to pay, but I stayed with the 1 year for the time being.

We have a contract with Choice Home Warranty to repair or replace broken appliances. Our oven has broken and the parts are no longer available to fix it. Choice Home Warranty offered us a pittance of what it will cost to replace this oven. Well they say if it can’t be fixed They will replace it. However this is not the truth. They offer only what the parts would cost if the parts were available which in our case they are not. This is a very poor way to do business especially when their advertisement states that they will replace the appliance when it cannot be repaired. Even the fine print doesn’t make sense. Very unhappy with this company.

The technician arrived in a timely fashion, stated the the water lines have signs of corrosion and the tank probably has sediment build up. He then pointed to the pressure relief valve as the issue. Before he contacted Choice Home Warranty he recommended I upgrade the water heater to a 50 gallon tank and he would see if "CHW" would authorize a claim for repair and then use that towards a contribution. "CHW" denied the claim due to sediment and the tech asked again if I would be interested in purchasing a 50 gallon water heater from his company for $1500 which included labor. What a joke. Wasted $400.00 for a home warranty that expires in May.

Updated on 07/29/2020: The process was simple. I called CHW, spoke with a friendly and knowledgeable representative and filed my claim. In less than an hour, the service company, Ultra Heating and Cooling, had called and set an appointment. The service technician, Billy, called about 15 minutes before the scheduled arrival time to say he was on the way. Billy arrived on time, diagnosed the problem, or in this case problems, made a parts run and had my A/C blowing colder than ever. Billy was friendly, courteous, knowledgeable and professional, even when one of the parts wouldn't fit. The entire process went smooth as silk and I would highly recommend both CHW and Ultra.

I used option to have my local tech diagnose the problem. They came out and gave CHW their estimate to replace a pump with a like multiple variable speed pump of $2600 ish dollars. Your claims department offered me $255. The case manager was totally unhelpful when I explained that this was not a reasonable amount to replace the pump. The manager said that's what a tech that you use would do it for. He finally reopened the claim to have one of your people come out, however shortly after we reopened the claim I got an email offering me to get my own tech again since you were having problems finding one!? So now I'm waiting for you to find a tech. My pool will be turning green soon without it being circulated and it will cost me over $50 dollars in chemicals to balance water again if this is not resolved. You have truly let me down, I wouldn't recommend your company to anyone at this point.

I called in a claim for an electrical issue for (2) lights that were flickering but the technician stated that the work order was only for one. So I ended up not getting the 2nd one fixed during the same claim.

Need to protect my home's appliances as well as unforeseen damage. Your agent answered all my questions. Was very polite and took down my information quickly. Just wondering why I wasn't offered first month free/save $50 as specified in brochure I received in mail. Offer expired on 3/31/2019 but I signed up before that date.

Had a scheduled appointment from 7:00 am to 11:00 am, tech did not show up.. I did not get a call to tell me the tech would be late. I called the contractor around 3:00 pm and was told the tech would be at my home shortly. The Tech man was 24 hours late, He finally got to my home around 10:00am the next day. It gave me a terrible first impression. I will not renew the contract in June and will certainly tell anyone that ask not to use Choice. Robert

Oven not heating - This is the best and easiest claim I have had with C/W. The tech called and stated his arrival time, he was actually there before the end of the arrival time. Very polite.. knowledgeable about the problem.. I did not have call him and wait and no answer..