Choice Home Warranty Reviews

Greg ** provided very good customer service. He was knowledgeable about the product and provided many options. I was ready to spend $1k and ended up spending $2k. If the service provided by Choice Warranty is good then this investment will be worth it.

Great Service - Jason was very helpful with explaining the plan and was able to save us money. We opted to go with a five year plan and saved even more money plus an extra year free. Would definitely recommend your company. Thank you.

First my garage door would not open and they sent out a company who did an assessment then had to call in for approval. It took FOREVER so I ended up just paying the guy to fix it. Just recently (Dec 2018) I had ceiling light go out and called them. They sent out a guy who assessed the situation and discovered the fixture was damaged which was the issue. HE TOOK THE FIXTURE DOWN (14 FT UP) FROM THE CEILING and went to his truck to get approval. After almost an hour he said he needed to go to another call and someone would get back to me. NO ONE CALL ME OR CONTACTED ME SO I CONTACTED THEM...

I filed for a service request and some people came out charged me 45.00$ and left, and then I got EMAILS from Choice Home Warranty saying that (duct work under the home has collapsed and requires replacement), "We are not responsible for collapsed ductwork." I'm supposing it's not a part of the air conditioning system, but this is also in my contract. Includes: clothes dryer, clothes washer, refrigerator, air conditioning system, heating system, water heater, electrical system, plumbing system, plumbing stoppage, built-in microwave, oven/range, stove, cooktop, dishwasher, garbage disposal, ceiling & exhaust fans, ductwork, garage door opener, Whirlpool bathtub.

The entire claim process from request for service to the service call was an effortless process. Focusing in on the company sent, Potts Plumbing, to fix my drain problem, they were fantastic. The receptionist, Lynn I believe was her name, was so friendly and she was sympathetic to me having this problem during the holidays and despite the short holiday week would try and work me in on Friday but more likely it would be Monday. The guys that came Monday were great, friendly & since it was raining they laid cardboard by the front door in addition to the kitchen floor. In no time my drains were running freely and they did double checks and explained how far they had snaked the line and gave me suggestions to maintain the drains. Thanks Potts Plumbing!!

9 Volt Electric came to my house with no supplies, while there spoke to outside appliance company, discussed what was needed to repair - Clothes Dryer. Agent from 9 Volt set up following day appointment "after 2". Choice originally questioned the service but after speaking with Agent Anthony at Choice I was able to get the service approved. 9 Volt showed up at my house at 4:30 PM and completed the service.

The technician who came to my house was wonderful and he discovered why my dishwasher caused water damage to my house. It’s Choice policy that I have a problem with because my product is defective and Choice is trying to get out of fixing the defective parts. I wish I didn’t pay $2,000 for my policy because they didn’t tell whole truth.

Was on time, presented himself very well, smile on his face. Checked out washer, knew what he was doing. Very professional.came ready to find our problem with his tool bag in his hand. We were given age information on our washer which we bought with our house 4 years ago.

If you have something simple go like an ice maker or simple repair on a washer or dishwasher, they will cover it. Wait until a hot water tank goes. They won’t cover it. They won’t replace a tank. They grind for a band aid fix. They are no different than any other shady company. Wait until you pay your monthly fee for a year then need them to cover and they won’t. You’ll wish you then had the money to cover the appliance that went. Stay away from them. They lie.

Despite contacting Choice Home Warranty on two occasions to notify them of an unauthorized account creation and email subscription and my subsequent request to delete both these services, I have received no communication from Choice Home Warranty or assurance that they will be investigating into the matter and that my account has been deleted and my personal details remove. I continue to receive unsolicited emails from Choice Home Warranty.

I had been searching for a home warranty company. My mother had a great experience with Choice so I decided to look into it. It was fast and easy, covered everything I needed and more for a great price! It even allowed me to add my septic system for a great price.

I made a claim on Saturday and then I had a call that night. Be out there Monday on time. It was courteous, it didn't take me long for this problem with my electrical and I I was approved a few minutes. I'm happy. That was a excellent day. Everything was perfect. My mom is actually visiting with me and now we can plug it in another heater and She's happy. Everything was good with Mike the electrician guy. Excellent job brother thanks and w/ working with customer service. I definitely recommend anybody join up on this warranty good company. What comes with the good company is the technicians. They know what they're doing. Perfect day/worries free. Thanks.

Agent was knowledgeable about the products. Handled questions well. Suggested alternatives to meet my specific requirements. Good listener and good communication skills. Good representative of your company. Worked hard to give competitive rates. Did try to upsell me, but I declined, but that is not his issue.

Plumber called for disconnected water line, kitchen sink. The plumber was very efficient and knowledgeable. He corrected the problem and reassured me that the same problem shouldn't happen again. Choice Home was very efficient in scheduling this capable plumber and I and very happy that I have their coverage since purchasing my home 2 months ago.

Company that visited our home was extremely professional and knowledgeable. He explained the process and tested thoroughly. He also explained next steps to ensure we understood what to expect. Choice understood the urgency and provided a solution within 2 hours. So glad I switched over to Choice.

My case manager was excellent! She worked with me and helped me understand how the process worked. Her response time was above and beyond, I am just going to say wow! Thank you. Now I will wait for the "check in the mail".

We had a window of 3:00 to 8:00 on this past Friday. We stayed home all day waiting for the call. Nobody called or came. I called on Saturday morning and the man was very sorry. I guess it slipped through the cracks. They did get someone out that afternoon. But I think we should not have had to pay the service fee. Thus far, we have been happy with our previous claims.

Hot water quit. Called, got right on it, told it would be 6 days, received call next day and was told been change that that would be here in two days. Serviceman showed up on time, looked at it and had it running in less than a hr. Great service all the way around. Thank you.

I am totally dissatisfied with Choice Home Warranty and would encourage anyone to choose a different home warranty company! This is the third time I have had to have a repair person come out to attempt to fix my washing machine and it is still not working! Attempts to speak to someone in the company have fallen on deaf ears. Choice was told back in April the unit should be placed, however Choice chose to ignore the advice and I have been left with a machine that works briefly and then requires more repairs costing me $45.00 each time a repair person comes out.

Salesman tried to sell me a long term contract when I told him three times I wanted to pay monthly. Otherwise, salesman was very knowledgeable in explaining what their services covered. I am pleased with the amount of coverage listed on their website and what the salesman listed, too.

Very bad company. Be careful. Do not listen to the salesman. The company warranty policy claim covers water heater. But exclude 95% conditions that will fail the water heater. So basically, you will not get covered. It is like a cheating. They do not cover any water heat leaking, fail due to built up... Tons of conditions they do not cover.

The tech came to fix the refrigerator. He couldn’t fix it and told me somebody else will come next day. So, another tech showed up, he said the refrigerator needed a sensor, everything else was working fine. Now Choice Home Warranty tells me it needs a new ice maker, a new control board. I think your tech is a scammer. He’s probably trying to charge for parts that don’t need. You also deal with incompetent and inefficient techs. I’m not happy with your services. I want all the money I paid back. I’m entering bad reviews about Home Choice Warranty.

Friend recommended Choice so I signed up for rental unit. Friend later quite disappointed himself with Choice. Oven gas valve broke in rental house. Called Choice. Long story short; took them almost 2 weeks. During the downtime, Tenant family (3 kids) had NO OVEN! I called Choice repeatedly; they talk nice - but no sense of urgency. I escalated to their "resolution" dept. They are trained to talk calmly and pacify client - but no action. I expressed strong disappointment. They didn't seem to really care. I understand if you try to cancel policy, you get very little money back. I would actually rate them "0" if possible.

Someone came last week. She took down the part # and I haven’t heard anything back. The part will cost about $142. And for some reason there is a question as to whether you will approve it or other. I do not understand what kind of warranty is this?? It is fixable, please fix it. I looked at the claim status and it says closed... It is not closed, the dryer still makes noise, as the diagnosis was a bearing. Please fix my dryer per the warranty I paid a lot of money for. Thanks.

Will not cover refrigerator repairs because of dust and according to the repairman. When I purchased the warranty I specifically said it was a rental. Repair person wants me to pay him outside the company. I need a customer service rep to call me.

The case manager who resolved my case was very helpful, courteous and tried his best to reach an amicable settlement. His name was Sal and was provided great service by him. This is the first time I have been satisfied with my experience with any claim resolution through Choice Home Warranty.

You owe me money for my wait for 5 hours of my time. No one called or came to do the ductwork. Thank you. Just pay me ok. Just send me my money. I make 100 dollars per hour of my time waiting on your tech no show.

Choice has a great "sales pitch". They tell you all the great benefits and value for money. The backend process is flawed. The companies they hired, the claims reps, the management, and so on just do not care about fixing the issue. They have zero proactivity, zero follow-up, and zero customer service communication. If you sign with them, please do not think repairs will get done consistently.

Our Heater Went out in the dead of winter on the Sunday before Christmas eve. Would we have a family Christmas, would we have heat for our home and children we were not sure? We made the call on Sunday and Monday morning Christmas eve, the contractor was out to fix our heater. He researched, tested, and fixed our problem and left only after he knew we had heat in our home did he leave. Thank you!!

We called multiple times and tried many different ways to contact the technician. We have not gotten a reply or nothing and we have been without heat for three days now. I called the customer service and they always say they cannot do anything until the technician replies or calls back. They also that they are not an emergency insurance service. I would not recommend this insurance, because when you actually have an emergency they do not help.

I called to report my dryer, I gave the error code which indicates the issue. I was under the impression my dryer would be FIXED when the technician came, not just verify the problem and submit a report for approval. So I'm still without my dryer. Technician was nice but he didn't give me a business card or show ID. I just feel that the operator that took my claim should have told me that the first visit was just a verification. She was very quick to tell me I would need to be prepared to pay the service fee/deductible but not that my dryer would not be fixed. So I'm still waiting for the next appointment that HOPEFULLY will fix my dryer. I could have done by ordering parts on Amazon and watching YouTube video by now! But thought I'd use my warranty because that's why I bought it!

Well the first assigned technician never showed. That was assigned and was told to wait 24 hours to see if Jeffery ** would show. Choice told keep calling him which was annoying because I was stuck in a cold house all day waiting on some contact with the heat and air representative. Choice told me about their other option to have a call a tech myself and have so I called my own and they came right out. My only problem is that my reimbursement check is 69 dollars short because I was only was paid back for the part minus the 60 deductible. So I was shorted the company diagnostic fee of $69.00 which normally would be covered if the assigned repair company would have showed.

Ice maker. I called the office to place a work order for my icemaker. I was told that they will have a service person come out and fix my icemaker. I stated that it did not work at all. They knew my request was for the icemaker in my Maytag refrigerator. Then they said the next day. After I sat home all day waiting for someone to come, I called them to see if that person was coming and I was told, "No we don’t repair icemakers. They are not covered under the warranty." I was very upset and angry because they could’ve told me that in the beginning and I don’t understand why the icemaker is not included because it is part of the refrigerator. That is terrible.

Both reps were professional and went to work immediately. Once they were done, they explained the issue. I was very happy with the timing, service and how knowledgeable and responsive they were. I would recommend both this company and Choice Warranty without a doubt.

Technician arrived on time. He was very professional. He was extremely polite, and proved to be very knowledgeable. He explained what the problem was, and what he needed to do the job. He gathered all of the tools required, and fixed the problem.

First the good points… Choice Home Warranty responds very well and promptly to service calls. Additionally, the service technicians are prompt, courteous and have the technical expertise needed to fairly assess the situation. They also promptly report the results to CHW and CHW responds rapidly, usually within 24 working hours.

I paid for a service call, I had called in or a broken garbage disposal. The repairman arrived almost 2 hours late. When he arrived the garbage disposal was working. I said, "Well you are a plumber and I have a very small problem a dripping faucet. Since you did not work on the disposal can you at least fix the faucet." He said he could only work on the problem what was reported which he did nothing so for my $45 service call I got nothing. That is bad business. I am considering on cancelling my contract. This is only the second call I have placed with this service and each time there has been bad service.

First the good points… Choice Home Warranty responds very well and promptly to service calls. Additionally, the service technicians are prompt, courteous and have the technical expertise needed to fairly assess the situation. They also promptly report the results to CHW and CHW responds rapidly, usually within 24 working hours.

Our claim regarding our Maytag range was initially denied because of an error made by the claims specialist who recorded the details. It was improperly reported as a broken door latch when, in fact, the issue was with the control board. Because of this error, the claim was initially declined. When I appealed the claim, it was improperly documented. A second time it was denied again. This prompted me to elevate the claim to a supervisor who finally agreed that our claim was indeed valid. On the positive side, the technician sent to diagnose the issue and complete repairs was top notch. It is clear that at least some of Choice Warranty's claim specialists need additional training at a minimum.

Salesman Seth refused to let me read the terms and conditions before hustling me to sign up for the Choice warranty. Better Business Bureau gives them an F rating because they routinely deny justified claims on the grounds of 'pre-existing' or lack of maintenance. I am cancelling.

I had a main sewage line blockage. Bathrooms in my home could not be used. Appointment was scheduled for 5 days out. Emergency cases should be covered. I had to pay for the emergency service. Other than that, I was satisfied.

The business motto behind CHOICE's dealings is very interesting. I pay $39 every month to simply have access to the technicians, and when they arrive I still have to pay $45 out of pocket for every technician called. I wouldn't have a problem with this if CHOICE didn't always try to give an excuse as to why they won't fix some of the more serious issues I've had with my house i.e. the fridge and AC & heating unit. The only time I haven't had a complaint is when the technicians have managed to fix the issue without CHOICE's input, which makes me want to cut out the middleman. I'd rather just pay the technicians $45 and deal with them directly than to still pay $39 every month.

Icebox was not cooling. Needed circuit board. Great job. Company was on time and was very knowledgeable. He explain the problem and indicated when he would return to replace the board. I would recommend Choice Warranty to my friends. The warranty has saved my family lots of money.

Contacted Choice on Friday morning at 6:42 am. Received no word until I called them around 2:42 pm to see what was going on with my service call request to fix my furnace. They stated that they were unsuccessful in getting someone. Choice stated it would probably take 48 hours. I have never been treated so rudely and left me without heat. This was not a good purchase. Be aware consumers!!!

My dryer is only a couple of years old, but kept shutting down. I contacted Choice and they put me in touch with a local technician who was extremely knowledgeable and professional. He quickly found the issue and fixed it. He also came over a day earlier than expected thus getting my issue resolved faster.

Maurice was extremely knowledgeable which was a great relief after being in the phone with someone in claims who couldn’t answer one question without saying “hold for a moment please”. While I have had many problems with Choice, Maurice was able to answer my concerns and so I renewed my policy.

Having used specific warranties or doing needed repairs I chose to investigate total home warranty. Having a family member that has a home warranty contract I have observed the program functions. I compared several home warranty offerings and chose Choice Home Warranty. While cost was not a deciding factor I enjoyed the extended program offer. As with any new program there are already questions that will need answers. Since this is a new contract there has been no opportunity for customer service or coverage overview. However I view Choice Home Warranty as a home appliance problem solver allowing for homeowner peace of mind.

Like any other consumer I purchased CHW paying them 3 years of premium in advance, thinking they would provide exceptional service (As they claim). As time pass by the true nature of CHW started showing when I filed my first claim to repair an issue with Exhaust Fan. Technician found an issue with the switch, and asked CHW for a replacement (which cost less than $40). CHW took almost 1 month to approve and address this issue.

I signed up and was told I would receive a e-mail, which I did. I pulled up the contract and noticed that my heating and air condition was gas and that you don't repair it for it is excluded. I wanted to talk to the serviceman Fred who took care of me. I would like for someone to call me. I have a few questions. I have found that your all nice, nice. But once you get the person signed. Oh well. I may want to cancel my contract. I would like a call back ASAP.

Other contracts I had were repair or replace. I did not have to negotiate my replacement cost or arrange replacement myself. Expected more helpful service that other warranty companies offer. Gentleman who came out for service was excellent, my issue is not the personnel but the entire policy.

I was very pleased that Choice Warranty answered my request so quickly. I had a plumbing stoppage, and the plumbers were at my house the very next day. They fixed the problem in less than an hour. I was very pleased.

Our side-by-side GE refrigerator was not cooling properly in both the freezer and refrigerator. The repairman took off the panels from the freezer compartment, melted the built up ice, installed a new temperature regulator and told me to wait 10 days to determine that the refrigerator was cooling and operating properly.

The Dishwasher wasn’t draining. Tech came out 2 days later and diagnosed it. He was very professional and helpful. They informed me the next day that they would be replacing the dishwasher. Highly satisfied. I would definitely recommend the service to any homeowner. Thanks.

Totally disappointed with the info. and help I got on the phone speaking to one of the rep. Never had that experience before. I don't know what happened but I got treated unfair. I hope this is not to continue.

The company not professional to complete the claim. The company did not have a solution to complete the claim. The technical company not professional and grantee company did not have other companies to complete the claim. If any item needs to change the company should install a new one with the same level including to all labor cost.

Had my dryer repaired, the service technician did a great job. Called to confirm the time he was going to be there. Showed up on time and did the job in a timely manner. Very neat and clean. I would definitely use the service again.

Fridge broke down and parts no longer available. Spoke with a case mgr. (Sal) who played games with me trying to give me $400 toward a new fridge. After going around in circles with him he pushed it up to $599 which was still not satisfactory and finally to $700 which says they can reimburse more but have to make you work for it. I call that lousy service! Will be looking for a different warranty company.

I've been looking for the past month for a Home Warranty. I am one that will research and find 3 companies and compare and research the product and customer service. I called Choice (my 2nd choice of 3) and left my information with an agent and within a minutes Damont ** returned my call. He was very thorough in explaining the Home Warranty for my home. It is a pleasure to work with Damont.

I am strongly considering canceling my policy and going with a different company.

Technician is very knowledgeable on the issue with dishwasher. It took him no more than 5 minutes to figure out the issue with our dishwashing machine. He was on time and I would highly recommend him to anyone with dishwasher issue.

Today I had the most awesome experience speaking with Ms. Kelly ** who help me make sound decisions in purchasing a 3 year home warranty coverage. Her expertise and sincerity are beyond reproach. There was no pressure to purchase and I was not left feeling I have been taken advantage of. A true professional... "You Go Girl!"

I was provided a Choice Home Warranty as part of the closing process on my new home. I used their services one time and was happy with it. However, I have been harassed continuously by their sales department via email and phone. I have requested at least five times to be removed from their call list and have even spoke with a supervisor. One time I asked to be removed from the call list, the representative informed me that I could not be removed until I renewed my policy. This is unacceptable and even if they were the best company in the world, I would never do business with them again.

Toilet leak in master bath. Plumber from Easy Rooter arrived as scheduled, replaced a broken plastic item, remedied the situation quickly, was a courteous and personable young man. I was very pleased with the entire process. I paid him the required $45.00, a bargain in today's expensive service calls for all the trades I (plumbing, electricity, carpentry). I would recommend the Choice Warranty Program to all senior citizens.

Rep was willing to work with me to get best deal. Very helpful. Wanted the warranty for to be able to know repairs would be taken care of if they arise. Being on a fixed income we did not want to have to worry about big expenses if something broke.

I have the total package and for the third time CHW has refused to cover a simple component to one of my appliances citing obscure language in the agreement although the main appliance is covered. In the most recent case they won't cover a critical part to my HVAC system that would provide heat to my home. They said I could appeal w/ a 24 hour turn around and a 7 time frame for a decision. It's winter and I cannot wait 7 days much less 24 hours for a response. According to the technicians CHW often refuses to cover the most common items subject to fail in a home appliance system. I have no choice but to pay the for the entire repair. I will be cancelling my contract. Technicians cited CHW as the most difficult home warranty company to cover problems or challenge costs. Mostly the simple, common problems. Honestly, I think this is intentional so they don't have to pay.

Washing machine unable to repair at a reasonable cost, so you have me $299.99 to put toward a new machine. Would have been nice to have been credited $350 to new machine, but I Appreciate the amount I got and hope to receive it soon!!! Thanks so much.

Microwave went out. Company decided that it needed to be replaced instead of being repaired as the cost was too high. Contract term F-9 stated that replacement equipment of similar quality and capacity would be installed at the plans cost. Company chose to exercise term F-16 of the contract which states that they and issue a check for the value of the replacement equipment (NOTE...VALUE OF THE EQUIPMENT ONLY EXCLUDING TAXES, INSTALLATION, DELIVERY, AND ALL OTHER INCIDENTALS). In the end on a microwave, the cost will be at least $130 that they will not reimburse (for professional installation, Delivery, Haul away). Keep this in mind if purchasing this Warranty. I would expect similar treatment for any kitchen appliance.

Had Choice for a few years, had 3 claims. Choice responded with help right away, sent excellent repair/service provider to remedy problems and in one case replaced washer without any fuss! I would have no problem recommending this warranty company!

We had talked to Luke ** regarding the Choice Home Warranty options. He was very knowledgeable and concise on explaining how the program works and the savings involved with each program. My wife and I felt comfortable with Luke. Not the HIGH PRESSURE sell. CHW had been recommended by our neighbors who have had a good experience with CHW. We had a similar program in Minnesota. CHW delivers a little more and will work well for us. Thank you Luke and CHW. Joni and I look forward to working with you.

I had Choice before with my old house and chose them again for my new house. We only call when I can't fix the problem myself. They are prompt and understanding. When I contact them with an issue they are caring and understanding.

I have had several homes under home repair companies such as American Home Shield and else. I have 2 homes under contract with Choice Home Warranty. I had signed a 3 years contract for each. I will not make the same mistake and will not pay this company a Penny again. They have let me down and degraded me every time I needed service.

Updated on 01/03/2019: After refusing to pay a claim, for a refrigerator repair, Instead of paying for the claim, Choice Home Warranty made me an offer to send back my $375 and cancel the policy. At the same time they requested that I give them a 5-star rating for their services on their website. I refused to accept the offer, and told them, "What is the use of an insurance policy, when it can't be used anyway." Any time you have a repair that is too high, they want to cancel your policy and refund the $375 you paid for the policy. That's not how insurance policies work!!! They always try to avoid paying a claim. I hope no one would use this company, they will not help you. They only want your money!!!

In November 2018, Choice Home Warranty hounded me with hundreds of phone calls a week to sign up. So I did. In December, I had a problem with a few minor issues at home and I filed a claim. They found a company to work on my home issues for Dec 25th (Christmas Day) from 3-8 PM. I could not get a hold of the technician before the appointment and neither could CHW. When I called CHW yesterday at 6 PM to inquire about the technician, they said to wait until 8 PM. No one came. This morning, no one from CHW was helpful and they proceeded to cancel my warranty after only one month into the contract. Be aware, they gave me only 10 months of service money back and also deducted another $50 off from my contract for cancellation fees. Stay away from CHW, do not believe all the fake reviews. Thanks.

Received our check to replace washing machine! Went out and replaced! Arrives Saturday! Check was timely and only had to add a bit to get the machine that would meet our needs! Would definitely recommend to our family and friends! Thank you!

Garage door opener broke down the Friday before Christmas. Filed a claim online, got an appt the following day for Christmas Eve. That never would have happened with American Home Shield. Should be up and running right after Christmas. The vendor sent by Choice was top notch as well. Thanks so much.

Something that everyone should consider, my realtor suggested it. The agent was very helpful and informative. She was also human, which was always a plus. Since I hope to never use a home warranty, it comforting to know it's there if I need it.

My washer, in the house we bought six months ago died. The transmission gave up. The repairman was here in two days, pronounced the washer as dead, and contacted Choice. Choice offered roughly 50% of the replacement cost, and given the age of the machine, very fair. I’m very pleased.

Had same problem with dryer when I had Sears warranty. A real nightmare. Had me going from one company to the other. This company CHW sent out one man and he corrected the problem immediately and this company is cheaper. Happy I changed over to CHW. Thank you.

My understanding was that all I had to pay was a $60 Co-Pay, and that you would send a reliable appropriate service contractor within 24 hours or less. My appointment was set for December 26th, and my claim was filed on December 22nd. I could not wait 4 days to have my sewage line unblocked since my overflow pipe was backing up in my front yard. The contractor (Bill's Plumbing) told me if he came out on the 22nd it would cost me an additional $150, which I paid in addition to the $60 Co-Pay. This is unacceptable, and I might as well keep my Premium and not have to pay since most my claims are emergency types, and I could pay them with my premium instead of paying Choice!

I had plumbing problem, it was leaking behind the wall. The technician came and said that my catridge was broken. After they submit to home warranty, it didn't cover, so I made a complaint and finally got cover, but I still found that the pipe still leaking behind the wall. I call CHW again, the tech came again and said that the shower arm was broken, it need to be replaced, again it didn't cover by CHW. The manager Tashya will send me a $75 check (20 days, I haven't receive the check till now), I hire another plumber to fix it and my plumber just fix it without replaced the shower arm!

Choice sends qualified technicians that know what they're doing. Kind, courteous, and prompt. That speaks volumes, thank you Choice for making you my 1st choice in caring for my home. I have 2 policies on a rental property and for my home and wouldn't choose anyone else to take care of my homes.

Exceptional service called me same day to set up inspection for the following day and then replaced the pump motor the following day. Highly recommend Choice Home Warranty. Great value. The pool company was very professional and provided us with great tips and tricks.

Very good service so far. No problems. My dryer broke. I called them today. It was fix next day. I didn't had to wait. Fast service. There is no hold over the phone like other insurance companies. I being recommending this company to all my friends.

We had water standing in the sink and also leaking pipes under the sink. They were very knowledgeable of problem and worked quickly to repair it. Had the needed parts in their truck to fix problem. Cleaned area after working.

Choice Home Warranty is everything that I believed it was when I purchased CHW. So much so I purchased another CHW for my other home in GA. Thank you for being the Warranty company you said you were when I purchased my first warranty. The technician you sent me was very professional and knowledgeable. I recommend you use Douglas Appliance anytime you could. A great representative for CHW.

This was my first claim. The garbage disposal wasn't running. The service company called the same day and made an appointment for the next day. The technician showed up on time. The technician was knowledgeable. He explained the problem to us, replaced the breaker which was the problem, and fixed it for us.

Lost heat in the house. Sent an online problem report to CHW. Next day a technician came who diagnosed the problem, ordered a part, it came next day and was installed right away professionally. The house is nice and warm again. THANK YOU CHOICE HOME WARRANTY for a job well done.

I had problem with my dishwasher with the water coming in and out and he fix it and he was nice to explain the problem to me and made sure I understood what was going on with the dishwasher and what he had to do with it.

I have tried to use CHW three times - each time more disappointed than before. I had in an email from salesperson that CHW would “replace with same make and model or if discontinued would upgrade to newest most comparable like for like unit.” They offered $650 tops for our refrigerator, plus it would take at least 30 days to get payment. This is for a $2000+ unit. I would NEVER EVER recommend this company.

Bought 3 years warranty from a pushy salesman and when we have needed them they cite maximum payout clause that was not in our agreement 4 times we have needed them. Refrigerator failed and they offered $500 when replacement was $3000. Pool equipment failure and they offered $500 when costs were $1000. Air-conditioning failure and they paid $500 for $1700 repairs. THEN they tell us it takes 30 days to get paid so no AC and no Refrigerator for 30 days... Worst company I have ever dealt with.

This is the first year I have bought home warranty. I have coverage for the pool equipment, as well. It's easy to submit a claim online and the technician was dispatched the next day. I'm certainly going to keep using Choice Home Warranty.

I made a claim on 2-14-18 for service of water heater and immediately was denied coverage without any service tech assessing the situation. I then contacted Cindy ** on 12-15-18 who stated to appeal the claim. I then appealed the claim, and then a service company called and service stated that they could not come out until 12-18-18. At that time I stated I was a disable veteran and could not be without hot water for that period time. I then reached out to some veterans who then came in and replaced the water heater.

The microwave cost a little more than what You offered me & I didn't know I had to pay someone to put it in. I must say everyone I talked to was very kind and gave me a chance to dispute it... The technician was very kind also. I will stay with CHW.

A and J Home Service is by far the best repair technician to come to my home. GREAT SERVICE!! The technician was great, his service was great and he was extremely polite. If they were my technician for all repair, I would not be hesitant about who would show up.

I called about the problem with our dryer. I got through to a person and they opened a ticket. A local repair man texted and emailed when he would arrive. He showed when he said he would. The only reason I'm not giving 5 stars is because I believe the amount I have to pay for the technician is too high when I pay month after month to choice.

I have submitted 3 claims on my warranty in 2018. In February I could not get my wifi thermostat to work. In October several outlets in my kitchen stopped working. In both cases, I submitted a claim CHW scheduled an appointment without notice. The appointment came and went and no one showed up. In February I had my HVAC company fix the issue because CHW ended up closing the claim on me without notice. In October, they scheduled 3 different appointments, the first of which was with a company that did not work in my state, and the other two never showed up. CHW then closed my claim without notice. After 4 weeks of missed appointments, I refiled a new claim for the same issue and CHW did the same thing. All the while they auto-debited my card without my permission. With information from a one-time payment.

I was very disappointed with the amount of money I had to pay. I had to pay the company that you all sent out $500. It was as if I didn't have a warranty. I can not afford paying for a warranty and putting out this kind of money, therefore I am canceling this warranty. If I have to pay this kind of money I might as well not have a warranty. My heater without about 4days ago and it was heating good then it wouldn't reach temperature. Never would I have thought that it was going to cost me (with a warranty) this amount of money. Therefore again I am canceling my warranty.

It went well even though my husband cancelled it by mistake and then had to get on and renew again. It went well. I renewed the contract twice due to an email that said that the contract had been cancelled. I did not have communication for that and then I called customer service and they found how it happened and fixed it immediately. Thank you.

I had my pool pump go out couple of days back. I put in a claim and it was attended by a technician very next day and was fixed within 2 days thereby ensuring me peace of mind with freezing nights to come.

My garage door opening switch was not working. He fixed that and now my remote and switch both are working good. I would recommend this service. It was very quick response and I got the appointment immediately. That was very good.

Wonderful experience! Prompt and helpful. Got us up and running in no time. Would recommend to anyone and everyone whom owns their home. I have had three claims since I started my coverage and was happy every time with the outcome. Thank you Choice Home Warranty!!

Oven has electrical problem - shuts down intermittently. Tech suggested that mother board needs replacement. Yet, Choice did not approve repair. This is the second time that I have to pay out of pocket for repairing an appliance that’s under “warranty.” Can’t wait for termination of contract so I can hire a genuine warranty company.

Choice Home Warranty has been a fantastic home maintenance company. We have had to use them several times under our contract and they have been great each time. This repair of Microwave was another great example. Making appt was easy. They were responsive and prompt. The Tech was friendly, VERY knowledgeable and fixed the problem perfectly. I truly could not be happier with this company and the Contractors they have used so far. I could easily confidently recommend them.

I feel they were very helpful during my claim. They had someone out as soon as they could and while the repair guy was still there he said it was not fixable and they had a reasonable offer right away that we accepted.

Agent was very courteous and professional to explain the new policy. He went over the policy and premium. Even though I had some disappointments with the previous repair experience agent ** was able enough to solve it and made me happy. He offered any help in the future by giving his direct extension. I wish him the best.

The service man arrived very quickly after the claim was submitted. He was very knowledgeable and had my furnace up and running in a timely manner. The only thing that took more time than it should have is when the technician called in to Choice Home Warranty and was on hold for 30 minutes. That wasted a lot of time. That is why I entered a 3 for "Customer Service". Otherwise, the experience was pleasant and the outcome exceptional.

The phone just kept ringing when you try to reach a rep to go over sales agreement. I tried three times. Finally I just pushed another number just to talk to someone live and they were able to assist me. I called to renew my account and the rep on the phone was condescending and not very helpful or informative.

One call and a couple of emails and our garage door was fixed. It was a simple fix by the repairman but it made a huge difference to us. He showed us how to get it back on track if it jumped track again. He took the fear of the unknown out of it. The Tech at CHW did a good job. It looked like it would take 48 hours to get someone to us so they offered to let us do it but we didn't know anyone so we demurred. The repairman showed up the next day. He was in the area and finished another job early and wanted to come by and see what our issues were and if it was an easy fix. It was. Thanks.

Very unhappy with 1 Quality of Tampa Bay. He did not solve the problem which was actually located in the electrical box not the washing machine. Morgan AC corrected the problem by replacing the faulty switch via a second visit; however, it meant that we incurred a second co-pay charge of $75.00.

The service call was excellent. I was very disappointed with the decision to spend all that money on pump replacement instead of getting a new dishwasher unit for almost the same cost. Initially, the switch and timer were not working properly and might have to be addressed after the installation of the motor. The delay in waiting for part is bad.

Within 6 hours had an email of who was to call and appointment time for someone to fix door opener. Was very pleased with person who installed new door opener. Warranty does not cover garage doors though. Would definitely recommend home warranty company.

Not nearly enough reimbursement for a new dishwasher. I have to come up with more money just to replace the broken one. I have I've had three service calls come out for this dishwasher which came to a total of 135 which could have been towards a new dishwasher. I've been with you guys for years now and I was expecting a bit more.

Henry ** called me to go over everything. The thing I liked best is he had longevity with the company and he would be my account manager. I had another company for my daughters house currently, and the coverage here is way better and WAY less expensive. He worked out a 3 year plan with BONUS months at less than half the cost of the other company. Then he worked an even better price and service fee for me for 3 houses. I had to pay up front but it was well worth it.

Three, washer, dish dishwasher and plumbing all were prompt and so far good. Waiting to see on washer and dishwasher but ok so far and techs were polite pleasant and prompt. I just renewed my service for another three years.

Let me start out with the only reason I gave them a star was because it’s required to post my review. Choice Home Warranty deserves no stars. Horrible customer service & fraudulent technicians. I canceled my policy because of out of the 3 claims I put in, I was only qualified for one to be fixed under the warranty. So as I was trying to cancel with customer service I was asked why & I said because I was wasting my money. As he was going through my policy history, they now wanted to compensate me half of the claims that weren’t approved. I still said no because it should had been covered when the claim was put in. He also mentioned that the plumber from the second claim came out, said the problem was fixed & billed Choice Home Warranty.

Hvac - Outstanding service. Quick, clean and efficient. Thank you for a job well done. Workers came later in the evening to finish up the task at hand so that the heat could be restored. I thank you very much.

My tenant had a heating problem which was reported mid-November. The local company (AAA Heating) was very slow to service and taking forever to repair the item. It wouldn't be so bad, but they are awful in communicating. I already called Choice Warranty and reported the problem. Yesterday, I received an email from Choice saying that AAA Heating will stop by the property between 3pm - 8pm to repair the heater and I called AAA to follow-up. AAA said, that they are not coming and that they are waiting for the part to arrive. They said they never reported this information to Choice Warranty and did not know why Choice was providing with this erroneous information.

Amy was awesome. The follow up hard sell call was ridiculous. When some says, "I have an appointment I have to get ready for," you don't keep talking. You say, "Thank you have a nice day." If I didn't want to pay for 5 years of coverage up front, I sure as hell wasn't going to buy 3 years 3 either. I had to hang up on him. If not for the rudeness of the second call from someone claiming to be her supervisor, I would have given 5 stars.

We had a great experience. We submitted our claim on Saturday evening, Within an hour of our submission we had an appointment for Monday morning. The tech called before arriving and was on time. He showed care for our home by bringing the necessary items to avoid making a mess during the repair. He was friendly, polite and professional. Our dishwasher was fixed. Thanks for a great experience.

We have a home in Colorado and Richmond and my daughter has a home in Richmond, all covered by CHW. We have had only positive experiences with contractors sent to our home by CHW. The annual rates are very reasonable for the quality of service received. We highly recommend CHW to any homeowner without coverage.

Request for fixing our washing machine by Choice Home Warranty was handled promptly—Tech came in a day and was very polite. Replacement cost was offered was a little inadequate but the decision was made fast. I will recommend Choice Home Warranty.

Garbage disposal - The serviceman was very pleasant and fortunately he was able to repair it without having to change it. He was an hour later than expected but called to let me know he was running late. He was able to answer some questions I had with other plumbing issues.

Heating problems - The repairman checked out the unit and found no issues. Advised me on several things about the unit. I would highly recommend him and I want to thank Choice Home Warranty for the tremendous service I have received since I’ve been a member. I would recommend them to anyone needing a great company to represent them and their appliances. God bless all.

Choice Warranty have outstanding customer service. However, the companies they send out are questionable. They have bad ratings on Google and they look like they have worked on cars all day. They need to review their companies more closely because they represent Choice Warranty.

Sears team member found the problem very quick and ordered the parts. When they come in I will call and get another appointment to fix. The person had the correct tools and knowledge to tackle the dryer. The dryer should be fixed in 7 days after parts come in.

Garbage disposal - The company was very efficient and on time! Great customer service, and the owner of the company called me back because I had to change the original appointment and he was gracious and said could I do it on Monday.

I expected a repair or replacement of a like machine but was offered a cash offer to purchase another machine versus your company cost to repair or replace. The cash offer was a lower end average offer and told it would be a month to receive the check. I would have expected to receive the check within 5 to 10 business days since my machine went out of service 12/14 and waited till 12/16 for service review and paid $60 for a service call and had to then proceed to get a replacement machine.

I had a claim on a washing machine and dishwasher that I opened in May of 2018. A specialist came out and took a look and they charged me the $60 and said they needed to get parts. They scheduled a date to come back so I took the day off work and no one showed up. I called and could not get a hold of an actual person. I was on hold for 45 minutes to an hour each time. In December of 2018 when it was time to renew I got MULTIPLE calls daily to renew but could not get my claim finalized. I finally got someone to schedule a new tech to come fix the issues and a date was scheduled and yet again no one showed up.

It was a great experience. The sales rep was professional and explained my option as well as talking to me about how to make additional savings. Unfortunately, I have to talk to my husband and was unable to take advantage at that time.

Only 7 days have passed and the company that you sent to repair the hot air system have come on two occasions, the first time on 12-07 and the second on 12-16, both times they have charged $ 45, there is no guarantee of a job well done. The hot air in this last occasion only worked 24 hours, and I've been waiting for more than 12 hours to turn it on. I need to guarantee the work, I will not pay again the $ 45 for poorly performed work.

Amazing service. Technician on time and was able to diagnosis and fixed the problem. He was courteous, professional and I appreciate his concern and accuracy. He also provided advice concerning another issue I was having and made my day. Would definitely recommend this service to any homeowner.

Slow water leak at first then it was a major leak. I am not sure if we would have waited for the warranty work if it started as a major leak. The appointment took 3 days to get to us. By then we had to shut the water off. When the Patriot Plumbers came they were amazing and fixed the problem.

Be warned if you ever try to cancel this policy even if they told you you would get any amount back that was not used, that is not true. Per the email below from Sales Rep Barry ** I was told that I could cancel my policy at any time and receive the entire amount back that was unused. I have dealt with other home warranty companies and he assured me none of those issues would apply here. When I canceled my policy, not ONE of these charges were mentioned which totaled $782 in fees, but when I received the amount back it was only $268 for ten months of use after I paid $1050 for three years.

I purchased a home in September of 2018, and had the home inspected and agreed to purchase a home warranty to cover possible issues which might arise. In November of 2018 the hot water went out and called to have repaired or replaced. I paid the required fee of 60.00 which was my portion and what I was told would be my total cost by the sales agent for coverage.

Their coverage is garbage. Their customer service agents are rude especially a guy called Sam. Very unprofessional and rude. Responds they will send technicians that are not qualified to work on your appliances to get no results. Waited for 2 months for our washer to be repaired to find out they expected us to find our own technician to repair with parts that their own guy have ordered! They agreed to send us a check for repairs and parts but reneged on that deal. Our dishwasher is another claim that was handled by their technician. He installed wrong part. So the whole thing is fried now and they are denying the claim because of damages caused by their repair guy. Don’t buy HOME CHOICE WARRANTY. Very unprofessional and don’t cover anything.

The only reason we didn't go 5 stars waited 4 days for the repair. Most positive was most knowledgeable repair person. He knew issue immediately and repaired in the 1 visit. This is worth a great deal to me. I have and will keep recommending your company. I have had others and I will never recommend.

We were making a home purchase and was going with another company. After speaking to the sales rep for Choice Home Warranty, I knew this was the warranty for my family! Purchasing a new home can be overwhelming but, Choice Home Warranty made this portion easy and affordable!

I had very good service, although it took 2 service calls. The first company backed out from repairing. The 2nd visit diagnosis was completely different but the problem has been taken care of for now. I am happy with the service.

This contractor, TechPro was top notch. The gentlemen were courteous, prompt and very thorough. They went above and beyond and gave me excellent advice. I was very happy and would definitely recommend them! They arrived at the exact time promised.

This was a very friendly experience, great price and friendly staff. Covers everything I needed. Being retired on a fixed income, I don’t need something to break down and not have the money to replace the appliance. Now I don’t worry if something breaks down, just make a phone call.

Worst experience with a home warranty. My issue is still not resolved. I have been without hot water for 5 days. The first time ever using my warranty vendor refused the job for non payment by you. Your reps are very unprofessional. In all the calls I made there was only one that was able to give me the number to an actual vendor who came out and determined that I needed an electrician instead of a plumber. I'm still waiting two days later for one to accept the job. The only other option you offer is that I locate a vendor myself and pay them and then be reimbursed. I paid for this so I wouldn't have that headache of having to pay myself. You have breached this contract. I have not received service even as I write this.

I had two properties covered by Choice. My first claim was the AC, tech came out, diagnosed it, Choice say it's not a covered component, OK, I'll pay to fix it. Next claim was on the other property, I found a hole in an AC duct, checked the coverage, definitely covered. Called it in, the tech came out, nice guy but of large stature, he couldn't get into a position to see the hole. He therefore and logically, called it in saying he needed to take some other ducts off to see the problem. I was there listening, that is exactly what he said.

When I called to sign up with Choice the customer service reps were very friendly and willing to make my payments affordable for me. I have other family members who also have Choice and they have been satisfied thus far.

I called in a claim today. My customer service rep was excellent. He answered all my questions. I even renewed our policy for another year. The technicians have all been very professional and always fixed my appliances with ease. Thanks.

I purchased a CHW on year contract in August 2018. In December 2018, the compressor in my heat pump went out. The claim was denied as CHW advised that it was not considered a wear and tear item and was ineligible under their contract. Based on CHW response, any repair could be determined as not eligible and a reason could be made that any covered appliance or system failed due to issues not considered normal wear and tear. This company is a waste and I cancelled the contract at a significant loss of the original cost and must now also pay for the repair already having paid for the service call on the issue. CHW was not only a waste of my money, but also a waste of my time. I would not recommend this company to any of my friends or neighbors nor any of my retired military or AARP members.

He was not very friendly. He told me he would check the air conditioner unit and let me know and he did not tell me anything and he just left. He did tell me there was a problem with the relay switch and that instead of spending more money on it that it would be better to put a new one in.

The electrician was very arrogant and very smart at the mouth. Had to get him to at least test something. Walks in saying I don’t see anything wrong the whole while here. He was very combative and started to raise his voice. He was very intimidating to me as a woman. I asked him to leave and threatened to call the police when I told him I wanted him to leave. He wouldn’t leave out until I called my son. He terrified me!! I felt threatened when he started yelling give me my $45. His customer service skills was awful!! My comments are for only the electrician not Choice Warranty. Excellent customer service (Choice Warranty). Below is for the disatified electrician not Choice Warranty

Excellent response. Two new fans to replace ticking fans. The response was timely. The repairman was neat and efficient and polite. He did a good job. I am happy with the job. Everything fine. What more can you ask for?

We were experiencing problems with the electrical system (fuse box). Originally the appointment was set up for Friday morning but George from Central Power called Thursday afternoon and came over to fix the problem. He was able to locate the problem quickly and resolve it. He was able to help with my questions. Very good response to the situation from the call center also.

Had a main drain plug which caused kitchen and bath to be under water on 12/12. Had son come over to help me get water cleared out. Called Choice but by the time I had a tech call they couldn't get him out till 8:00 am 12/13. He was on time and knew exactly where the problem would be. Got it unplugged and tested it for draining for some time to make sure it was fixed. Two men and they were both very nice. Mr. Clean Drain.

I reported a claim for my furnace not working at 6:30 in the morning. It took 6 plus hours for a technician to contact me and he said he could come out the NEXT DAY. I told him that was unacceptable. He then said he would come out by 4pm. When he got there he said a part had to be replaced and he would see if he could locate it and get authorization to fix it. He called me after he left to say the part was not available and would have to be ordered. It could take 5 - 10 DAYS TO GET IT. Totally unacceptable. When I suggested replacement (suggested part would not have fixed the problem) he balked at that. I have a son recovering from surgery and going without heat in December is not an option. I ended up replacing my furnace at my own expenses and want to be reimbursed up to the amount allowed for my furnace. This is the worst experience I have encountered and I am finished with Choice Home Warranty.

Fraud. Their check bounced. Danger. Read Yelp reviews. They charged my credit card after I canceled. They said they will issue a check in a few weeks. The check came and I canceled the credit card claim. This week the bank said the check bounced.

Plumber showed up timely next day, was efficient and removed fixed the problem. Toilets weren’t flushing and drains were backing up into house. Only thing that could have been better is if provided same day emergency service. We had to leave the house to use toilet facilities until next day. Was concerned how this would work and am very pleased with our 1st experience.

I signed up one year ago but did not have to use it. Was somewhat skeptical. I'm very satisfied with this warranty plan. Did recommend to family and friends. Had to reschedule the appointment but no problem. Technicians very friendly.

Charlie ** worked with me to set up an appliance insurance plan a month and a half ago to get insurance on all of my appliances that were roughly 5 years of age. Initially I was very happy as I got 6 years of INCREASED coverage for a good price (so I thought). From what I could read online on their webpage and what Charlie had mentioned in our conversations, I was made to believe I had a personalized account manager and appliance insurance company that would take care of all of my needs. After 32 days in the program, my washing machine started to leak... Still worked but had a small leak. I was upset at first but realized this would fall under the program... I filed a claim with Charlie ** and he again seemed to be trustworthy as he made no mention of any issues with the claim. A serviceman was scheduled and my policy fee of $60 for the service call was paid in addition to the nearly $2,000 for 6 years of coverage.

I contacted CHW on Thursday December 8th that my washer and dryer were not working. Within two hours they had a company that was going to pick up the work. December 9th the company came out, assessed the problem and ordered the parts. On Friday December 14th, both were fixed and working just fine. I think CHW did a fantastic job from start to finish getting my appliances back up and running. I’m very glad I have CHW. They are fantastic.

Purchased their total plan. After 36 days, a minor clog in the DW resulted in a man coming out to take an additional $75 and tell me what I already knew by the error code: it was clogged. Choice denied the claim, stating it was not cover under their total plan, and attempted to say it was preexisting. Clogs are the most minor repair out there, yet they fight EVERY claim they can. Now we sit in the BBB/ConsumerAffairs complaint line for months, which is what Choice wants. They are willing a pay a part of it, IF I say it is a non-covered claimed and they can reduce the damage to their reputation. I will not, they need to follow their contract, yet they will attempt to fight everything as neighbors told me. Don't give up, fight them, then get rid of them. Post for years to follow, so as to protect other consumers.

This has been a very poor experience. This is why I do not and will not refer you to any of my friends. Very poor service!! You guys don’t keep your word. My wife has been doing dishes out of the bathroom for over a week. Vendors talk very poorly of you guys. Seems to me y’all are not respected!!! I know I don’t!!

Great service for furnace check. Tech told us “Everything fine with Furnance." No problem detected by tech. He came within time given to us. Was very courteous, kind and seem hard working guy. He said “Vents are fine in the house".

First the tech was excellent. However, it's a shame that you cannot fix a leaking toilet that leaks now & then. Especially since you TRIED to fix the same toilet UNSUCCESSFULLY about a year ago. I could go on & on. I've been a customer of yours a long time & your inability to help at "crunch time" is sad.

Choice got us a great tech, who was able to get out heater working reliably. Our furnaces range would randomly go off and the heater would not work for 2-3 days in a row then work fine. Turns out our pressure switch was acting up. Great work. Can't recommend enough!

The plumber was very professional and ensured we were happy with the fix. He was on time and called when he was on his way which I appreciated since the resident is a rental home and we don't live there.

The tech. were very helpful and courteous. He answered the questions with good understanding, so I could understand what is taking place. Taking time out to explain about what is the problem taking place if any. If, I had questions about the heating, he did not mind explaining, so I would understand. "JOB WELL DONE!"

Unfortunately I signed a multiyear contract with Choice Home Warranty for multiple properties. I have had nothing but issues getting coverage, including non-covered items, only providing a small amount of reimbursement for older appliances that cannot be repaired, contractors that refuse to work with Choice, and even not backing up reimbursement rates that they quoted me over the phone. Recently I had two ceiling fans that needed replaced. Choice sent two contractors out that could not do the job and the 3rd refused to work with Choice and I had to go through a self reimbursement process to get the job done. Once I received the reimbursement amount I was shocked. The amount wasn't even a third of what I had to spend. I have made numerous claims on different properties and have not been happy with any of the results. You can make your own decision but I will never think about putting any of my properties under Choice in the future.

Your employee explained everything in an manner that I was able to understand. He answered every question providing me with a good understanding of what I was purchasing. The product you sell appears to be a good value. I will recommend your service to others.

Buyer beware. It took them 3 weeks to send someone competent to fix our dishwasher and they will find any technicality to not cover you, they have done it 3 times to items they "cover". I've been customer for years but will be canceling ASAP.

Furnace shorted out. Choice Home Warranty, was prompt and supportive in resolving my HVAC problem. E-mailed on Sunday and they had a tech out to our house on Monday that repaired the problem. Excellent service. This is our first home that we've used CHW, so far I can't say enough good things about them.

Pool repair - Hold time was almost 46 min which not good service, it's very time consuming to wait and your service guys put you on hold. Company need work on quick response time for each call. This thing happen before too. My experience with service guy is not good at all, and never recommend to anybody if it's not improve.

I was called by my tenant that the garage door operating system had come apart. There were parts hanging down on the floor and useless. It was fixed the same day. :-) I am pleased the way this problem was handled and it didn't cost me a lot of money.

My furnace is out and they want to go cheaper. I have a medical disorder and children. The representative did not care, told me it would be 5 days. Asked if it could be expedited, told me no. I am very dissatisfied, will never refer and trying to seek legal help as well as better bureau... cold no heat till maybe next weekend.

We discovered we had a heating issue on Sunday. Of course - a weekend and one of the coldest days of the year (ice and snow). I made a claim on Monday morning and after ironing out a few kinks - the computer had scheduled a technician that I had previously been dissatisfied with - a technician was assigned. He set up an appointment on Wednesday between 3 and 8P. He arrived at 7P. He was thorough and courteous. He explained everything he was doing and we were so pleased we decided to start using his company for our routine maintenance. This is our third time using the warranty (3 different issues over 2 years) and we have been pleased 100% with the warranty company customer service and with two out of three of the technicians we have had sent out. I highly recommend Choice Home Warranty!!!

Issues with garage opener... Wesson's Garage Repair came and solved the problem immediately and fixed the issue in a prompt and professional manner. I recommend using Wesson's for any future garage related repairs.

The garage door would not operate up and down. A repairman came on time, evaluated the problem. He replaced the needed parts and was on his way. The whole experienced lasted about three hours. The repairman was very courteous and cleaned up after himself. Very satisfied with CHW and Prompt Overhead Door.

My hot water was not getting hot. Final touch was sent, he was precise, timely, mannerable, and most of all knowledgeable and took care of the problem quickly and I had hot water by the time I got off my 12 hour shift.

Very helpful customer service technician. I am very hopeful that the policy is everything it is advertised to be and that I don’t get caught in fine print traps. My policy does not start for 30 days so I am unable to grade higher on coverage and value at this time.

Submitted a claim with CHW when my garage door opener began acting up. The claim was processed in a timely manner by CHW, an appointment scheduled for repair/replacement, and the issue resolved the day the service scheduled. The garage door opener was probably 40 years old and after consultation with CHW the repair facility replaced the opener with a new opener. Very happy with the result.

Washer wasn't draining. The repairman was very prompt and knowledgeable. He was polite and didn't take to fix the problem. He had the part he needed with him, I didn't need to wait for the part to be ordered and have him return with the part.

Water Heater Repair - The repairman was supposed to be here on Thursday between 11:00 a.m. & 3 p.m. He did call; however, he needs time management skills as at a little after 3:00 p.m. he called and asked to reschedule. Told me he would be here at 9:30 a.m., didn't show, didn't call. I finally called him, and he had all kinds of excuses. The work he did was good and he got it fixed but it was not until Friday around 4:00 p.m. Nobody should have to wait that long for someone to be at home to get maintenance work completed whether you are working or not working, time is valuable to everyone.

Matt was great to deal with on the phone and would definitely recommend it to friends and family. I also like the fact that you guys use local repair companies. Please let me know if I can send over a list of repair companies so that they are pre-approved to do any and all repairs that I might incur.

My request for a plumber was assigned within 2 hours and the home visit was scheduled for the next day. Two very pleasant and knowledgeable men were out and completed the work for me. They found another plumbing problem from the previous owner that, unfortunately, was not covered.

My dryer stopped heating up and wouldn't dry the clothes. I called Choice and my claimed was handled quickly and hassle-free. The assigned tech actually able to get my dryer fixed 2 days sooner than the original appointment. Great Job!

Kitchen Sink drains slowly - I submitted my claim online at about 5 PM on Monday 10 Dec 2018. Choice Home had an appointment for me in about an hour for Tuesday. I was totally surprised how fast they worked. The company the selected did a great job and had my sink flowing quickly. The only negative, and it is a little one because the technician kept me up to date, was that they were a little late getting here. I would recommend both Choice Home and 88 Drain to my friends and family.

What impressed me, beside a great price, is the amount of time it takes to actually talk to a person when calling. I’ve never had to hold longer than like a minute. Seriously. After placing an order, a repair person called to schedule an appointment within an hour and showed up the very next day as promised. I just renewed...

I purchased the plan and did not receive the email of confirmation, policy number as promised. I called, another agent sent me an email, the service call was incorrect. I called back and was passed to a resolution manager. He said he would send the email, 45.00 service call, locked in on prices will never go up and a copy of the policy. I have not received it.

The Tech that came out was very professional and responsive, explained everything to me so I would understand what was going on... the office that set up the service was also very nice to work with. The first company that we were set up with was rude so I asked Choice to change companies... great service.

I understand when technicians/ contractors for Choice get busy, but they need to call the customer and inform them of any delay or reappointment time so the customer is not sitting and waiting--as I did for two days/ over eight hours. The contractor to fix the garage door opener finally came, and I just happened to be at home. It's called a cell phone--need to be used. Just good business and plain courtesy. Choice was great, though--tried to find a new tech to do the job.

Let me began by saying, I thought I was pretty good about reading reviews on companies, however, it's amazing the bad reviews are not noticed until you are already under contract. I submitted my request Dec 8th-2018 for heater issues. Technician came out same day, great... called at 2:30 pm, said he arrive at 3-3:30 pm great, didn't arrive until 5 pm, no phone call. Hit reset button, never doing a thorough check of our furnace, not checking electrical box, wires nothing. All these technicians want to do is collect $60.

My son needs HELP! He bought a home earlier this year and with it he also purchased a home warranty, through a company named "Choice Home Warranty ". On Oct 22nd he called Choice Home Warranty to report his HEAT not working. There has been 3 different repair companies out YET as of tonight (51 NIGHTS) l still have NO HEAT! He has made multiple phone calls. Anybody care to GUESS how many of those NIGHTS it's been BELOW FREEZING!!! His kids and wife are sick due to NO HEAT. He has tried to handle this himself BUT I've enough. I have told him to call his local TV station WRCB. And I will hire a lawyer. (Used all his money to buy the house).

Discount drain co. looked at the situation, said they did not do this required work! Uptown pool service found an air leak & repaired it, also determined that there is a blockage in the water line and would require air blast service which they do not do! My problem still exists...

Drain was not working correctly and I called it in. Choice found a plumber that day (Sunday) who took the job. They arrived the next morning by 830 and took care of it. It turned out to be a big deal and required professional attention.

Had a leaky tub repaired by Choice Warranty vendor plumber. Plumber assessed job. Said $650 for labor and client must provide faucet, etc. Choice and plumbing service said labor covered not parts, however they only paid $200 of $650 labor charge and have been playing games ever since including so called dedicated manager Centrelle who does not return calls, useless and liar!!! Avoid this company. You'll do better vendors yourself.

My wife took out a contract with Choice 18 Months ago. They have denied every claim except a small problem with a tap. They either claim it's 'a bad installation' or some other reason why a problem is not covered. Avoid at all costs.

Nice pleasant experience. I was searching for a new plan and they called me. They made it so easy to sign up. No hassle no fuss. So far so good. I signed up for the 3 year plan and got 6 more months free.

Such scammers. STAY AWAY. Tried to put in claim twice. Both times it was denied because it's not covered although when the salesman sold me this service I specifically asked if my heating/cooling units are covered. Even gave him the model/make numbers. It took forever for them to make a decision to deny the claim. I left a message for the claims manager. She responded to me 4 days letter. Read the fine print before purchasing any of it.

Excellent service, will reuse in the future for sure, as requested, the tech shows up on time though the weather was crappy. Not only Brandt ** was very talented person with a lot of experience but he was also very helpful.

One cold evening at about 10pm I realized my water heater had stopped working. I called Choice Home Warranty around 11pm that evening and within 12 hours I had a repairman at my house assessing and repairing the issue! Being a family of 6 with 4 children in the house it’s crucial to have hot water so thank you so much for your timely response and quick repair to our water heating system! Best decision I’ve made and couldn’t be happier with my Choice Home Warranty Plan!

Updated 12/14/2018 : This is in response to CHW saying they resolved my claim. Here is the situation - water heater burned up around thermostat, filed claim, service person came out and inspected damage. He stated he had to get approval for repair but noted unit was beyond repair and would need replacement. He also stated CHW does not replace appliances, that same day claim was denied due to exclusions. CHW offered $100 for me to repair water heater, the quote given me by the service person was $1200.

My family member told me about your warranty services so I went online and did my order online for your home warranty. Everything went great. It was easy to get signed up and set up my account online. I look forward to working with your company.

Choice Home Warranty is very good. They had someone to my home the very day after I called. The repairman found the problem but has to wait for authorization for how much he can spend on the necessary parts. Unfortunately that was Friday so we need to wait till Monday for the work to be completed, it is okay though as we live in a warm climate and normally just use our fireplace to heat our home.

I could fill this space with the terrible service they provide. They are a fraud. They lie. While they say they will replace an appliance etc., they do not. They try to buy you out at absurd price. They are so bad. I got American Home Shield a year ago. I tried using them a week ago and they screwed up twice. I am finally going to cancel even though I will get a pittance returned on my 5 year contract. Beware, they are absolutely terrible.