Choice Home Warranty Reviews

Choice Home Warranty has been very helpful in the matter of us getting our stove replaced. At this time we are unable to locate the gift card for replace the stove. We have called and left messages to find out where the gift card was sent and have not heard back from them.

The technician from Good Hands Electric who came to service my claim was delightful, timely, respectful, efficient. He diagnosed the problem in my ceiling fan and said he would get approval to replace it. Everything after that has been a disappointment. I got an automated email saying an appointment had been scheduled for that evening 4-8PM, on a Saturday night. Surprise! But Surprise! Nobody came. No further communication from Choice until finally today, 4 days later, I got through their very long hold time on the phone to be told that my claim had been denied. Seems they would fix the ceiling fan but NOT the light that's part of the unit. I was scolded and told to check my coverage more closely next time, or I would have known that. Rude disorganized, and a lot of my time (and $60), nothing but aggravation. Yet they emailed me to give feedback. So here it is. A good review for Good Hands Electric, not so good for Choice.

The service representative I spoke with was very professional. She worked fast and was able to place my new claim with in minutes. She also explain to me how I could extend my Choice Home Warranty. I am really happy with the customer service I received today!

Electrician called ahead of time to let me know that he was on the way to my home and also about how long it would take prior to his arrival. Electrician was very courteous, helpful, and explained what he was doing so that I could understand the work being done. A very pleasant experience.

Submitted claim on Saturday before the Memorial Weekend and had an appointment the day after the long weekend. Nathan from Chavarria's Plumbing in San Antonio was the technician that worked on our problem. He was pleasant, kind, and boy did he know his job. In a matter of minutes, Nathan diagnosed the problem, took pictures, and went to his truck to get approval for a new disposal. Once he received permission, he brought in the new garbage disposal and installed it so fast that it was a sheer delight to see someone who knows his profession. I asked for his business card. If I ever require a plumber, I am phoning Chavarria's and requesting NATHAN. He will not disappoint.

The plumbing technician was great!. However the first claims person did not understand my needs, the second claims specialist did a good job of expediting the work request. He was able to understand the tech was her and found the cause of the problem.

Andrew was very thorough, very professional and took the time to explain in depth what your program had to offer. At the moment I don’t have anyone to refer to your program but I will check with my neighbors and see if they are interested and if so I will certainly recommend them to Andrew again. Thank you.

Michael ** was great with explaining everything to me and gave me a discount for being over 50...plus it was very easy to get coverage for my out of state residence! Thank you Michael and thank you Choice Home Warranty!

Was very attentive to the concern of the customer. Demonstrated deepest value in making sure the problem was corrected properly. Didn't attempt to depart without ensuring that all drains was free of stoppage. Left us with an everlasting impression that if the situation occur again he would be available. These technician aren't your everyday technician.

Customer Representative was great. Her name was Kim. She was very professional. She listened to my concern and scheduled someone to come out. We received a follow up email and voicemail. We went with Choice with a recommendation from a family friend.

We are still waiting on some parts to be delivered, Tech was very good. Suppose to come back on the 5th to finish if the parts have come in. I am told that they should have all the parts here by the end of the week.

Spoke with Troy ** who was very knowledgeable and friendly. Was able to answer my questions with ease and able to talk to me about the best plan that will work for my situation. He took the time to explain the charges that I would be incurring.

Cesar had recommended that clear flow/Choice Home Warranty replace 2 power flush style toilets. He stated that we would hear from choice home warranty within 48 hours at 610-400-7182. We are still waiting for your claim department to contact us.

Tracey was very professional, knowledgeable, helpful and very informative about the company and their products. I was annoyed with another provider and began a search on the internet when almost immediately she called. I appreciated her service very much...

Great experience, it was a pleasure to speak with Greg after so many years. What are the chances of me getting the same person six years later. He is a professional who does his job great. It was a pleasure speaking to him again. All companies should have people with the experience that he has.

Drain line was plugged causing freezer to build up ice, then leak water from under freezer. Technician was knowledgeable of the problem and performed necessary steps to repair. Courteous professional service in a timely manner. I would highly recommend Choice Home Warranty.

The service was great. The man that fixed my AC was very cordial and efficient. It did not take long to fix, about 30 minutes maybe. The only reason I didn't give 5 stars is because I had to wait from a Friday until Tuesday with no air. It was in the 90's the entire time. I thought that was too long to have to wait. Other than that the experience was fine.

This was my first time using your services. I was disappointed with the person that took the call during the weekend. When I received the response email I was assigned for a week ahead. I called Tuesday morning and the girl that answered knew what she was doing. Got me an appointment for same day and put both plumbing claims in one when the other guy did two claims. I am happy but the weekend people need more training.

My rep Tony was outstanding. Answered all of my questions. Made the process of purchasing policy and went above and beyond. It was very pleasant and after researching home warranty companies Your company had best reviews. I have used other companies in past and your coverage is through all met all my needs. Look forward to working with you if the need arises.

Alberto ** is the gentleman who helped me. We have had a not so great experience with another home warranty company so I was looking elsewhere. He was able to get me a great deal on more coverage than I had from previous company. I appreciate him doing all he could to get me such a great deal.

Overall the service is good but I am a little concerned about the time to resolve the issue. I opened ticket for a bad A/C on Saturday and it got fixed on Tuesday. For fixing problems like A/C, this is too much.

My garage door was not opening unless I opened it manually. I called home warranty on Friday. It was a long weekend due to memorial day. But someone came out Tues. morning and did a fast and accurate job of fixing my garage door

Choice was prompt and scheduled a technician on the first available time slot, after the holiday. Ozman's AC was a great communicator, explained things as he was going along and accurately diagnosed the problem. CHW approved the repair and within a couple hours my AC was working again!

Very good technician with good customer service and friendly manners. I will recommend him anytime. He showed up right on schedule and handled the situation with no major problem and after it was done he cleared his work area.

I did not know that Choice only paid for the primary component of a garage door opener. I did not know that they did not replace rollers and springs which are an essential part of the mechanism. When the technician arrived my garage door was not opening with any of my three remotes. I had tried all three numerous times. When the tech came from Affordable Doors, he kept trying and finally the door went up. He examined my rollers and spraying and said they needed to be replaced but choice would not pay for that. I was very pleased that he was honest with me. He explained that sometimes doors need to be given rest time or rebooted.

Refrigerator was not cold, down to 53 degrees. Tech quickly determined that the coils were frozen over, so he opened that panel and started to defrost the coils. He determined that a heater was bad and replaced the part. He clearly knew what to do and completed the repairs quickly. Gave good advice on how to prevent freeze up of the in-door water.

Best repairman I saw, knowledgeable, friendly, didn't waste time. He was methodical, found the problem, fixed it and was neat. If all your tehcs were like him, you would have twice the members. He even brought a protector for our floor.

We were very pleased with the technician who came. Very professional. We have agreed with the agreement on the payment. Just hope the e-card comes soon since my oven is not working right. I will be very satisfied when we get the money.

Service personnel was very knowledgeable and very informative. The only thing that needed to change was the scheduling tool technician was one hour and a half outside the window they gave me for service. And the window itself was a six hour window which is not very convenient.

Tech was perfect. Your customer service is ATROCIOUS! Sometimes people have special needs. My 72 year old invalid wife is bed bound and cannot be moved except by EMS. Your company did not even try to help expedite a repair. 5 days in Houston to heat was not acceptable. I had to buy an AC window unit and pay for installations just to keep my wife out of hospital or worse yet death. No compassion from you, not even an attempt to work with me. Just read from the script like my wife was no more than a dog.

Start Contracting repaired my dishwasher. Did an excellent job. The technician Was very knowledgeable and professional. Always arrived on time for his scheduled appointment. Had to make more than one trip, always kept me updated and contacted me before arriving. Would highly recommend.

I would recommend this company and technicians to anyone requiring A/C repair. They were punctual and professional. Evaluated my problem and resolved it quickly. They came to the house on a long weekend on a Sunday which I did not expect.

The technician that was here was very helpful and explained everything to me. My dissatisfaction comes from the fact that even though I pay premiums every month, nothing seems to be covered. My AC unit was unsafe and in fact, the technician shut it down. But he told me that the problem was not covered. I purchased a new AC unit that they installed it the next day. I will be recommending Choice Home Warranty to anyone.

The Technician was very knowledgeable about my brand of appliance. He took his time to check out my appliance. Taking several pictures of the appliance. He explained to me that it was probably not worth fixing, but his job was to examine it thoroughly which he did. And report to his supervisor his finding. Which is exactly what he did.

My experience was delightful. He was courteous, patient, knowledgeable, & that's why I changed my warranty to Choice. I had not decided my decision until he offered to e-mail me the payment selections and other information. Choice is fortunate to have him as an employee. He represents your company well. His name is R **.

Our unit stopped working on a Friday around lunch. We made a claim but due to weekend and Monday being a holiday the appt was scheduled on Tues, which was 4 1/2 days later. It should have been considered an emergency call being in the Fl heat.

I reported the problem. The claim was immediately dispatched and within a few hours I was contacted with a provider, appointment, and phone number. They arrived promptly, very professional, knowledgeable and diligent. It was a Holiday. I was surprised. Thanks.

Repair of leaking shower head and bathtub leaking water. The work was done without harm to my bathroom. The Plumber knew what the problem was and the work was completed. I really do not have anymore to say. I am completely satisfied with the work done by the Plumber referred by Choice.

Warranty coverage unfair to customer so far. It finds cheap avenues to complete repairs, therefore costing a valued customer more in the future. Hopefully my current claim will be treated fairly and adjusted as we have requested. Technician gave us a recommendation of service parts, but it appears Choice wants to go the alternative route and replace a part, that will eventually need to be replaced soon.

Technician phoned me the morning of the appointment and gave me an approximate time he would arrive. Upon arrival I told him what had happened and he immediately had an idea of what to do. Within 15 minutes he had a new capacitor installed.

Within 24 hrs of my claim, a specialized company looked at my AC, diagnosed the failed component, went and get it, replaced it and AC worked again. Technician was there on time and was very professional and courteous. Technician called back after 4 hrs of the repair to double check that the unit was still working properly

I just join choice home warranty, they send me promotion for memorial day, I call to take Advance of the promotion and then representative help me and he explain everything including in the warranty, and I give it a try. It cover everything in the house, with less payment each month, even the fee for the technician it’s not bad too. Thank you.

Choice scheduled a plumber for over a week out, but luckily the plumber was able to get out and solve the issue within 2 days. Very hard to find service people that want to work with Choice. Hopefully, things will improve with Choice once Covid is behind us.

The technician showed up on time. He was courteous and quickly solved the problem and got the AC running. He listened to my description of the problem, and addressed my concerns. Overall I was pleased how rapidly Choice Home Warranty Serviced our claim. Thanks, Allen

Need an electrician. No one has call and follow up with me. The one for the washer came and he had to order a part and he will be back when the part come, but I think someone could call me and follow up with electrician. You would all if you didn’t get my payment so I think I deserve the same courtesy.

The plumber came to the home, he had to make 2-3 calls to get things that I needed for the repairs approved and all that took almost 2-3 hours. And upon it all, the job was not done because it not cover to open the wall to get to the plumbing job that needed to be done. Well, that was very stupid, how can he correct anything unless he open the wall to stop the leak. So the whole bathroom is useless, shower cannot be use and probably not even the toilet. Thanks a lot "Choice Home Warranty". There is always a catch 22 or 25 when it comes to repairs, but no problem taking the money monthly.

Called this company, they hung up on me 3 times, had to keep calling back. I was then able to go on their website and put in a claim. They sent me a email with the contractor's name and phone number and stated that the repair person wasn't available until a week later. I called the repair person and they were out the next day. Upon arrival they stated that I needed to pay $65.00 dollars service fee call which I did. Then they emailed this company to explain what the problem was. The gentleman informed me that this company didn't cover my broken springs and the cost was $350.00. I paid it because it needed repaired. I called this company and explained what the situation was and the rude agent #** stated that a determination hadn't been made yet and that he didn't know why the service tech informed me of this. Would I recommend this company? NO.

Myles gave us great options. First time he called me I was busy feeding my animals. I asked him to call me again around twelve thirty. Again the time was not right and I asked him to call again at four o'clock and then we discussed the different plans and prices. Got us the best price possible.

Everyone was so helpful. My AC went out and you had someone out the next day, on time, and it will be fixed tomorrow. Great service, happy I came aboard. It’s good to know you are there when I needed you.

I was very satisfied with the discussion I had today with Ralph and my contract was renewed. I am still waiting for you to send an air conditioner technician to repair my air conditioner which I reported on 5/24/2021 had broken down. It is hot and humid in Florida now. Thank you for taking care of this for me.

Choice Home Warranty responded quickly and provided valuable information. They returned all my calls in a timely manner and the representative were very helpful. Plumber was able to come earlier than expected, he did an amazing job and was very informative!

Unfortunately I wish I’d had a better experience with Choice, I chose (on your system) the option of monthly renewal for my policy prior to its expiration. However, when I called to check on it later. I was told it didn’t go through due to my card being declined, which is inaccurate due to the transaction never having shown as pending or initiated on my account. Not to mention funds were most certainly available at that time. I also spoke with an associate prior to today that would not listen to me and even provided inaccurate information about my options. I’m staying for now, but it will be monthly, I will decide on further steps later. Thanks.

Our technician came before our scheduled time, he was very thorough at explaining everything regarding the issue we thought we had. Luckily nothing was wrong with our AC! He was very friendly and I would definitely recommend him and the company he works for!

After 2 claims, both of which were denied, I called to cancel renewal of the servicer. I don't need to pay almost $600 per year if I have to pay for the charges anyway. The "resolution agent" to whom I was transferred to handle the cancellation was without question the rudest customer service person it has ever been my misfortune to have to deal with. After shouting over me every time I asked for a simple cancellation, I finally shouted STOP, and said "All I want is a cancellation and refund for services that won't even begin until August." I had to remind him (after a sermon on responsibility and peace of mind) that they had provided neither. May I add that I have never had to resort to shouting to get an agent's attention, nor have I had to endure what I considered to be an insult to my intelligence. Choice will NEVER get another dime from me.

Had to wait 2 weeks for him to show up and then had to pay extra for the work that I originally called in that I knew had to be fixed - could have saved time and money getting it done without the warranty.

I called Choice and I was help right away. They said the technician to come out and just a couple of days and he showed up right on time. Did an awesome job and I’m very pleased with Choice Home Warranty. I would recommend them.

So far Choice has repaired refrigerator and replaced the microwave without any problems! Service was fast and efficient on both. I did have to call and negotiate the replacement value on the microwave because their quote was a little low. Now my A/C will not turn on, filed a claim today and they are setting an appt with Tech. I'll update this comment when I see how this goes!! Choice has been great and I'll also be renewing contract later this month if everything works out well today!

Simon was very helpful with getting me set up on a plan and telling me every option available. His knowledge of what each plan offered was great. The coverage that was offered was what I was expecting as well. The payment options are flexible and that is also helpful.

JR Maintenance arrived within the scheduled timeframe. Promptly identified the starting capacitor on the outdoor unit as the fault. Replaced and cleaned up the area. Excellent work. Technician even remembered working on my other AC compressor 2 years ago. Friendly and Very professional.

My technician was great. He was able to get me in sooner than expected and called ahead of time to see if I had availability. He was very quick and explained to me what he was doing. He also wore a mask without me asking him to. Charles was very mannerable and I will request this company any time I may need to put in a claim. I trust that they are an honest company.

Hot water heater was leaking, had to call twice in order and on the second call was told the warranty doesn't cover the tank. CHW should communicate what they don't cover versus what they do cover when selling their product. I will not be renewing my policy once it expires.

I was expecting a long wait when I called to start a claim for my air conditioner. Surprisingly, I was immediately greeted by an automated assistant who took all my information accurately and was able to submit a claim within 3-4 minutes. I was amazed by the efficiency!

When our current warranty was set to expire, we decided to explore other options. We saw that Choice Warranty had received good reviews and decided to check them out. After speaking with a friendly account representative, we discovered we could get a more comprehensive plan, for far less than we were paying with our other provider. I would recommend Choice Warranty for anyone looking for a fair warranty provider.

I was extremely pleased with the service provided by the Tech from Emergency Response HVAC-R Services. They were very knowledgeable and professional and simple in their explanation of services rendered. This is what one expects from experience and good training! Kudos!

1st the call from the sales represent was pleasant and she was able to answer each question. 2nd the plan and its covered items was exactly what I was looking for and needed and it was affordable. Thank you Choice.

Sales agent was informative. Do not care for high pressure sales.. He was definitely doing his job to upgrade.. I took out enough of what I felt I needed and added a pool. 1 year is a good amount of time to see if I will like or dislike this warranty. If I do then I will redo next year.

A very honest and thorough technician came to the house and checked every part of the AC unit that wasn’t working. He said my complete unit was very well maintained and he was surprised about its age. It appeared much newer. In his opinion the damage was obviously normal and tear. Your company denied my claim. You are completely dishonest and a rip off. Your service is horrible. I will never recommend your company to anyone!

The website was concise and easy to read. Our phone rep was helpful and personable. The only thing I see that needs to be changed is adding in the deductible amount when looking at plan options. Thank you Choice Home Warranties!

The on-line system was easy to use in reporting I had an appliance that needed repair. I received an immediate response back and within a short period of time an appointment was scheduled. The repairman was on time, had the part needed in his van, and was done within 15 minutes. Great service.

This is the second time I called on this issue so I need to see if it will be fixed first before I give any statement. The problem is every time we use the garbage disposal the water backs up in basement

Outstanding job. Technician ((Don)/plumber came out on a holiday! Got everything done and was very thorough in his work and in explaining what he was doing. I hope CHW sends him back in the event we ever need a plumber again.

My refrigerator was not cooling and Choice warranty had someone there within 24 hours. Very courteous and knowledgeable. I had questions regarding my refrigerator and how to get the best service from it, maintenance tips, etc and he was very patient and explained what I should do to keep my refrigerator running and in good shape.

UPDATED 6/2/2021: Switch will not activate lights all of the time. It takes several flips to activate the light. The apparent decision is to deny the claim, which will be appealed. The electrician said that a component failed and needed to be replaced.

Diagnosed the problem, got authorization all in the time frame that was stated. Thank you for the fast and efficient service, would definitely recommend in the future and company worth sharing with friends. Just waiting to hear back about when the part can be put in. Thank you again.

The technician was very kind and courteous. He was very thorough and did not leave until the job was done. 10/10 would recommend for any plumbing needs. He called before his arrival and even texted when I didn't answer. He cleaned up after himself as well! So many times we've had service calls and had to clean up after technicians. It was a breath of fresh air to finally get some experienced help to solve our problems.

The wait time very long, I rather have callback from a live person, one rep left a call back message it so fast I replayed seven (7) times still couldn't understand the call back message. Maybe the person over the department needs to listen in on the reps. You can miss business not professional at all; you will get lots of complaints.

Called Choice Home Warranty the end of November 2020, technician replaced 2 parts, noticed 3 weeks later it was leaking again. Due to quarantine couldn’t call again until first week of February, technician came a few days later, never submitted his diagnostics. Long story short, 31 May 21 and the problem from November hasn’t been corrected. Several appointments made and the technician never receive the work order when I call to confirm appointment. I call choice back and they reassign it to another technician, which takes several weeks. So I have paid 2 services fee ($85) and 6 months of service fee, yet the problem has not be resolved. I get the same story when I call Choice Warranty back on my furnace.

The gentleman that assisted me in purchasing the home warranty was very knowledgeable, and he sounded experienced. He knew the product and introduced to me discounts that I was eligible for such veteran and senior allowance. My second Choice Home Warranty and there is a reason that I came back to Choice.

I am totally dissatisfied with the service or lack thereof. Technician showed up 3 hours late in what appeared to be his personal vehicle with no tools. Stated he had to go get a ladder and return in 20 minutes. Never returned. I called the dispatcher who stated he was at another property and wanted to reschedule for tomorrow. I wasted an entire day. Please check out the people you send jobs to.

Deceptive practices engaged in by your salesperson. I almost didn’t purchase this warranty. He really rubbed me the wrong way, and I hope I have better experience if and when I need a service request. My purchase should be reviewed and given any discounts reward due me based on this experience. I can be reached at **.

Finally got a really good service. This technician was from Sears and he was great. He was dressed appropriately and he showed up on time. He was polite, friendly, fast and knew what he was doing. He was actually able to fix the fridge and this made the rest of my day a good day. This is the first tech that showed up the first time with everything he needed for the call.

I had an issue with my a/c. You sent a contractor that tried fixing but had no idea what he was doing. I told him it was working but took so long to cool. So he started taking all the electrical components and disconnecting them. I told him it was not electrical because the system was working just not cooling fast enough and it probably needed Freon. He came back 2-3 times. When he left the a/c was making loud noise and going off and on every 15 seconds, I called him and told him and he said Choice was not allowing him to come back.

At first I think 3 other companies had been out and we had same problem. He seemed to not know what to look at. But he took his time and checked it out and found that the motherboard for auto defrost wasn't working. That was the answer to why it kept leaking randomly. I'm so glad he took time and was experienced at finding the part the others missed.

The Choice representative who answered my call was courteous and professional. My claim was dealt with immediately. The electrician arrived at my home during the time window I had been given. I was extremely satisfied with the way this handled.

Professional, helpful, courteous. Fixed my problem. I would definitely recommend this contractor. It did not take long for the appointment date. I find that this is a huge problem with home contractors since the pandemic and winter storm. I paid the service call, the work was done, and I have no further issues.

I called Choice this morning because one of the knobs keeps falling off my stovetop. I thought I could just buy a new knob, but after exchanging all the knobs, they all fall off on the same space. I got through to a claim rep immediately, he gave me a claim number, and told me to wait for a telephone call and an email to confirm when someone would be here.

Thermostat was working when in the mood. Service came to fix it with his own thermostat from his truck. I had already purchased my own thermostat. He refused after talking with your CHW agent. Nothing was done. We are getting off to a bad start on our new renewal with CHW.

Making the claim was easy. Getting the appointment was quick. The technician was on time, knowledgeable, courteous, and quick about his work. He was able to quickly diagnose the problem. Luckily he had the part needed to make the repair on his service truck. Overall, great experience.

Technician could not get an immediate authorization to repair my AC. Still no update as of this point. (It is a holiday weekend, so I expect to hear something by tomorrow.) Fortunately it is not so hot that I have to stay in a hotel.

I was very dissatisfied with AM&PM Mechanical who was originally assigned to my issues. He took photos of the Hot Water Heater and the Leaking pipe and got it approved, but jerked me around in coming back to repair it - Lying to me the whole time. He was terminated by Choice after I called and complained and another company - Jade Home Remodeling was assigned. At the time of this assignment, the Choice Representative indicated that I would not be required to pay an additional Service Fee. The Jade technician did an excellent repair, but I was required to pay him a Service Fee. I feel Choice jerked me around on having to pay twice and assigning a unreliable firm in the beginning.

Our technician that arrived to perform the device requested was prompt and courteous and he was very knowledgeable about our issue. He was able to obtain the necessary parts and complete the job in a very short time the same day as the original appointment.

We love the experience with Choice Home Warranty. They are organized, quick and hassle free. We are satisfied with the service they are providing. I highly recommend them any time you need a home warranty. It was a good call to buy their warranty.

The repairman was polite and professional and seemed to be very knowledgeable. The response of Choice Home however was less than acceptable as you refused to replace the unit he said was long past its prime at 25 years old. I have sent you a question 2 days ago and still do not have an answer as to why this decision was made. NOT Happy with Choice.

The tech seemed very knowledgeable and performed a few tests to see if there was a problem with the heater, but determined that the issue was one of capacity instead of anything else. He suggested a solutions of adding a booster, but I decided I'd just live with what I have.

Courteous, respectful, worked fast, took their shoes off before coming into my house. I would recommend them to anyone needing a plumber. If I need a plumber, I would not hesitate calling Arthur and having his return to do the job.

As the temp outside was on the rise my AC stopped working. I sent an email claim on a Saturday night. By Sunday I had an appointment and tech scheduled for Monday. Tech came out and was able to fix the problem. Good Job!

I was very pleased with the speed in which I was able to get a service per out to my home after filing a claim. He was very friendly and professional and came in the specified window. The jury is still out on the repair as a part had to be ordered and I have not heard anything since he came last Tuesday. I certainly hope it can be fixed soon.

The Choice Home Warranty has an excellent service, very quick response. Every time I have a new claim, I received the schedule for service the next day. The people that came for our services were very nice and professional. I would highly recommend the Choice Home Warranty to friends and families.

Everything went so smooth from the get-go. Talking to person on the phone to submitting my claim, to the company they sent out to evaluate it, to the company they sent out to fix it fantastic!! I'm glad I switched to Choice Home Warranty. Thank you guys for making it so easy.

I appreciate how fast CHW found a repair man for my air conditioner. I submitted my claim online and within a day my AC was up and running. The technician they sent was very knowledgeable and explained the problem and had it repaired before he left.

Shalom Hello. Thursdays Night we had a thunderstorm. My air condition was hit by the storm. Friday morning I turn the air condition and it would not start so Friday evening I call CHW and they got right on it. Saturday they had set up an appointment for a tech to come out. I sent an email. Told them to cancel because I turn the air condition on and it started up so I text CHW and told them to cancel the service because my air condition had started up. I did not need the service. Thanks. CHW are Awesome. Claudia **

Richard did a good job selling me on this service. He was very knowledgeable about what is covered and what is not covered in the contract which made it very simple to choose between this and other plans. And the cost of the plan was less than the others that I checked out.

Though Juan and Cecelia came later than expected, he knew immediately what the problem was and educated me on the issue. I will keep a spare capacitor on hand at all times going forward. Thank you for not making me wait through the hot long weekend!!

As of now I am still waiting to hear on when someone is going to come to my home on the claim I filed on 05/27/21. The original claim was in February and had to open a new claim after I called inquiring about my February claim. So as of now not too happy!

I have two comments to provide, one a compliment and the other a complaint:

I used Choice service person for my refrigerator. He did an incomplete job and has not returned to complete it. I had pointed the deficiency when he had come and he overlooked it and had not come back to fix it. I used a plumber service person and the person without letting me know took the plumbing part (a Bidet/Muslim shower pipe which I had only asked them to remove and not take with them). I kept looking to see where they might have kept it and then finally I called them and it seems they took it with them. 2 experiences which were not completely satisfactory (and besides the warranty payment we are still paying them $65 to come).

The plumber resolved our issue quickly after waiting a bit for the authorization to repair. The time it took to repair the issue was almost shorter than the time it took to receive the authorization. Maybe a more direct and quicker authorization procedure can be found for a higher customer satisfaction?

Very pleased with Choice warranty. They try to send someone out as soon as possible and they keep you updated on the process. Very easy to work with. You can submit a claim as many times as you need and they will get someone to help fix the problem. I would definitely suggest to anyone they need to choose a warranty through choice.

The serviceman was very polite and got right to the problem. He told me that I would be contacted when he received the parts. I was a bit surprised when I was charged $75.00 for a service fee when I was charged 35.00 for a service call on a Dryer. Would someone please explain the difference.

Within a day of reporting a problem with my dryer, Choice Home Warranty sent out a technician who was able to fix my clothes dryer promptly and efficiently. Service techs fixed the problem in the first call. No need to come back for other repairs. Great service.

I was confused however why Choice was changing the date of service AFTER the repairs were made.

Technician came Chad's Plumbing and he was awesome. He was excellent. He did a great job. Had a lot of fun talking to him. He was Cuban. We laughed and he knew what he was doing and he absolutely did an outstanding job. I would use Chads Plumbing again if I needed a plumber. They're awesome.

I don't like using automated systems, I prefer speaking to a person. I feel a person gets the process started faster, to find a technician and get them assigned, as they understand the problem I'm experiencing. That being said: the problem we're experiencing is that our air conditioners are not cooling like they should. We need them checked as soon as possible! Thank you.

Sadly, my first two calls to Choice did not go through. My third call did. I spoke with Shawn. Shawn provided detailed information on the products and services of Choice. More importantly, he did not say or promised items that aren't supported by the company.

Timer on the dryer went out. The timer for my dryer, they do not have those parts anymore. I will have to get a new dryer when Choice get me my card. I am glad that I have Choice because so far they have been very helpful.

Yes, Nathaniel is a salesman, and I expect him to try to sell me a plan, but few go as far as he did to find a plan that would fit into my budget and still save me a lot of money over the course of the contract. Not only that, but he was a fan of my team and let me know it. Made me feel welcome to your company.

The man that called me (I'm sorry I can't remember his name) he was very nice, courteous, and informative, He explained the programs you have, but he did not pressure me to buy what I could not afford. Thank you for that!!

The disposal was stuck and would not come on. The repairman freed the blades, and pressed the reset button, as I had attempted to do with no luck. He re shook the center swivel free and pressed the reset again, turned the unit on and it operated as it should have!!

The website was not working for me so I called and submitted a claim by automated help. I am putting in my first claim and wasn’t familiar with the way Choice does it but am happy to have my claim being taken care of.

Your way of determining how to handle claims is terrible. My dryer that is over $1,000 to replace is compared to an inferior dryer and your compensation is based on that. Friends who have seen how you handle claims have selected other companies for their service.

I don’t like that you see my basement and garage are flooding and I laid for a sump pump coverage because I was told we had one come to find out we don’t have one. We just bought this house in Dec 2020. I would recommend your services more if I felt you did right by us. I spent 3000.00 for 6 years of upfront coverage for what, a NO? Crappy service.

The Tech was very polite and professional. However, my bathtub is still clogged and I still can't use my tub. The solution I was given is going to require them cutting into my living room ceiling to resolve a clogged tub?! I looked up my issue on Youtube and it seems my issues could have been resolved easily.

The guys that came to do the work were GREAT! The only problem I see is that a A/C problem should not be scheduled for 3 days. They should come the same day. I have NO PROBLEM getting a A/C man to my home the same day I call. I am ONLY disappointed at the 3 day turn around.

They are replacing washing machine but it is still costing me some money. They are offering less money than what I would need to buy one comparable to what I had. However it still is costing me a lot less if I had to replace it. I think it is worth having Choice.

So far the service is as respected. When I call for a service I would like for the person who contacts me to go over the problem that is at hand. My past experience just a few days ago when a plumber came to fix my dishwasher he could have went over the problem with me because all it was the plug fell out of the socket. Thirty second job.

The guys arrived within the quoted time frame. They were very nice and professional and they completed the job quickly. They left no mess. I would highly recommend this company to anyone. I work in the Customer Service field and I was very impressed.

I use Choice Warranty on both my rental properties. It makes it easier when something breaks. Trying to find a contractor to fix something isn't easy these days. I reported the issue on my phone very easily and someone called me and said they would have someone out there the next day. The next day they were there and had it fixed within an hour. It was probably about a $1000 in repairs and cost me $60.

We have had a few issues with our new home and Choice has made things so great for us, the process of getting the right people to come fix every issue has been amazing. Thank you choice for always being there for us.

There aren’t many technicians that are willing to work with your company because you don’t want to pay out the claims. You set up an appointment with a company who does not work with you and led me to believe I had an appointment scheduled after another company did not show up, twice. You’re not very reputable in our region.

Bustamante Door (Ariel) was very nice and professional. I have noticed that 2 times after the door hit the ground it automatically popped back up again. I will watch this for the next week and let you know how it is going. Never had this problem before Ariel worked on the door.

I am very pleased with the timely manner in which I was informed they were replacing my fridge. And very fair on the replacing price. Thank you for great service. I would recommend Choice home warranty to a friend or family member.

Anthony was very nice and he explain everything step by step. Very helpful and understanding. He listen to the customer and they care about your customers. I didn't have to be on the television for a long time and the team was very respectful.

Not sure if this is on CHW, however Sears has taken over 6 weeks to perform a simple task, that has yet to be repaired. Not one person reached out for a model number or any information to even come prepared. Ordered part, had delivered here and scheduled out until June 12. Tempted to just fix it myself.

One morning found the valves to my washer in the laundry room was leaking. Call insurance and was repair the same day to my satisfaction. Furthermore there was a problem with the shower valves that was repaired as well.

He diagnosed and fixed the problem on the spot. He was professional and knowledgeable.

I am happy to have the coverage as I've needed CHW several times this past year. My primary complaints: I've requested a hard copy on my coverage at least 3 times and have not received it. Yet each time I've requested, I'm told to expect in 6 weeks. The other complaint is not knowing there is sometimes additional cash outlay is required. Such as when my A/C compressor needed replacing I had to pay an additional $400.00. While I could cover the cost, I would liked to have known this was possible. Thank you for asking and please send me a hard copy of my coverage. Sincerely, Karen **

Response from CHS was immediate appt. was set up w/I 24 hrs. I was very happy with that response. The service person Josh from Amoro was excellent. He tackled the problem and even cleaned up the floor from the mess that the repair caused. He is a first rate repair person!

I requested service for my AC from Choice and the first technician assigned never showed and did not communicate. Of course I was very angry. When I contacted Choice again and expressed my frustration, they assigned another technician through a different company. The new technician communicated with me prior to his arrival, arrived when he stated, was friendly and completed the work as requested. My AC is working and I am very pleased.

Everything went great. I tech came a day early and the problem was fixed within 2 hours. I am very happy that I got this coverage. Everyone that I deal with was so helpful. I would recommend Choice Warranty to me friends.

I just signed up with Choice. I'm hopeful my experience with Choice would be much better. I've been thinking of moving to a new home warranty when I stumbled upon Choice. Loay offered me a good deal that was hard to resist. I'm hopeful Choice is a good choice.

Had an HVAC company out to fix my AC unit outside as it makes a very loud clunking noise when it stops. Tech said yeah, the fan motor is bad but I can’t replace it cause the warranty co will say it technically still works. He continued to tell me the problem would lead to bigger ones like the condenser and cap if left unchecked. So why would Choice not pay for a $60 part to stave off $500 mid-summer??? Nonsensical. I’m going to lose my air mid summer when this could have been repaired when it’s not 110 out. Thanks a lot guys. Way to stand up for your clients.

Did not tell us that the leak spot on our ceiling could be the leaking a/c tray overflow. He was fast and checked the things that needed to be checked but not much feedback. A little more communication would have been appreciated.

The Ace of Spades garage door service was excellent. They were Prompt and efficient. I appreciated that the technician was able to Accommodate my schedule. I was glad it did not take long to fix. I would definitely recommend them.

I had problems with my air conditioner so, called Choice Home Warranty to submit a claim and the next morning, a technician went to my house, found the problem right away and fix it faster than I thought. Great and speedy service. I will recommend this warranty to my friends.

A good response to my request. The technician that was sent out was very qualified, helpful and timely. He had good suggestions on setting timer. He also had good tips on which compressor I should select, his experience was beneficial and qualified. I have had some technicians who I felt should not be doing anything at my house. I felt that they had not been properly selected. Qualified

Great service, great tech, very knowledgeable. A real pleasure to deal with. Lost my central air conditioning and needed service ASAP. Called Choice and they worked on my case immediately. Norman showed up, diagnosed the problem, ordered the part and he repaired it the next day. Great Job.

Tech very courteous and had the problem fixed in a short time. He had all the parts needed and very friendly and explained the issues with the ice maker. Arrived on time and from prior experiences with this brand had the foresight to have all the needed to complete the task at hand. Would highly recommend him for repair work.

Hot garbage on a Texas day. I've been paying for years on their "premium" plan specifically for the added coverage for the AC unit at our house that we purchased 3 years ago. The unit is 15 years old so I thought I was doing the smart thing. We finally needed it this week and were told that they wouldn't honor our agreement. Apparently having any kind of leak in the coil will cause them to void your whole claim.

The tech was knowledgeable. Change out a part that he said was broken and that can cause the home not to cool on 5/27/2021. 5/28/2021 The house is still not cooling. I have been going back and forth with this same situation since 2020. I have no idea what is wrong with the unit. Upstairs is set at 68 and It's 80. Downstairs set at 68 but it is 74.

I put a claim in for AC running but not keeping my house cool. I paid the technician and he came to my house twice. The issue is still not resolved. I now have to pay a new technician to work on the same problem I put a claim in about a week ago. I have no AC. It is 85 degrees inside my house and getting hotter. Please fix the problem.