Choice Home Warranty Reviews

I called expecting a high pressure sell. Boy was I worng. The young who answered was soft spoken, friendly and very pleasant. He explained all my options answered all my questions. And spent extra time to find me a price I was comfortable with.

Words cannot express the magnitude at which this company has agitated my soul. My family and I have been without air for a month in 90+ weather. The lack of concern for the safety and well-being of their customers is both alarming and mind boggling. Oh how I wish my family could breath. I have elderly parents, an infant and children who have battled asthma and this company has yet to replace a $1500 machine so that we may all breathe properly. Shame on you Choice Home Warranty. For anyone reading, please, AVOID THIS COMPANY AT ALL COST!!!

Expert heating and air delivered as promised. Very professional technicians and very nice people. I would highly recommend them. This company picked up the dispatch after another failed. I highly recommend them for any and all repairs on air conditioning.

This company is a total scam. If they do not want to cover a repair, they simply do not assign a technician and want you to do a reimbursement plan. So when you get your own person, they have to spend hours on the phone to get "approval" for a repair. Most companies will not do this so then you have to pay that company for their time and repair if it's an emergency. After that, you submit your receipts for the out-of-pocket repair, CHW simply claims that you didn't follow their rules and won't pay you back. This has happened to me on an air conditioning system that went out in July; a leaky valve under a sink; and a pool filter that went out. I have not received 1 reimbursement dollar from them over this past year. I filed a complaint with the BBB in New Jersey to no avail. I'm filing a complaint with Consumer Affairs to see if that helps. If we customers stick together and boycott this company, then maybe they'll change their ways.

This was the worst excuse for a service that I have ever had. Since there was no lint for him to clean I was told I needed to call a special service that would get on the roof to clean the vent, MAYBE that was the cause if not set the timer for longer period of time and not use the sensor dry.

I worked with your representative, Tim ** and he did a great job of working with me to find the perfect option. We covered everything from coverage package options to pricing packages. I would definitely recommend Tim and Choice Home Warranty to friends and families.

I was very pleased with the way Kevin ** handled my call. He helped me find the option that best suited me. He was very patient and professional. If all of your employees are like him then my experience with your company moving forward will be a pleasure.

I put in a claim on Saturday, not expecting a response until Monday. When I got a response, I called the tech to confirm and he said he did not accept their work because they deny every claim he gets.

Neil did a great job assisting. I have sent his info to 3 people to sign up. He was very thorough and helped me with the best plan for me. I researched your company and found you were #1. Offered the most coverage.

On May 8 called with problem with washer, appointment scheduled for May 11, on May 12 determination was made to replace washer. Very prompt and courteous from customer service person who answered phone to repairman. Really liked the email updates.

I received a call after I entered my contact information in the system. The call representative was highly professional, friendly, and informative. Provided various options. Got me to sign in within 2 hours after my first visit to the website.

The service tech arrived within the time frame. He was pleasant and checked over the washer. He informed me it would need parts which would be ordered. I received a call from the company the next day informing me that they were ordered, and I would be getting a call to set up another service call. So far, I am pleased, but I hope it doesn’t take too long to complete.

CAMERON ** delivered outstanding customer service‼️ I was an American Home Shield customer for more than 10 years. I called Choice after Googling Home Warranty & Choice came in #1 & AHS was #3. CAMERON was thorough in his explanations in answer to his questions. He presented Choice’s current promotions, focusing on the savings & benefits. He even gave me his direct phone # for any further questions AND I signed up, even though that wasn’t my original intent‼️

Refrigerator repair. The appliance technician did a great job. He was very personable and explain die everything that I wanted explained. And he was very patient with me and his explanations. I would like to have the same a gentleman again for any.

Our toilet started overflowing when the washing machine was running. I called CHW on Wednesday and they had a Technician with us the very next day! We were kept updated with emails and phone calls, every step of the way. Very professional, fast and friendly service. Thank you so much!

Appointment was set for Monday 20th for tech to arrive on site. Called tech with number provided and tech came to house on Sat 19th 8:am and returned that evening with parts to repair A/C. He conducted himself in a professional and personable manner and left the area clean. His prompt services was beyond that expected. Job well done!

Washer locked up in the beginning of the wash cycle we could not open the door to get the clothes out. Josh from Quality Appliance was very nice. Washer on the ‘Normal cycle is reading 14 min which isn’t right, will call Quality on Mon.

Tech unprofessional in appearance and no ID, no commercial vehicle. Tried to charge additional money cash only did not find anything to repair. But system left not cooling. After I asked him he stated talk to warranty company. Would not recommend. Will be canceling my policy Monday.

Authorized repairman to do job and gave him auth #**. Now after I paid repairman. Won't pay me back only half of claim. This is really outright corruption. I would never expected co like this to get a good rating by BBB. I will still see what action I can take. Please contact me **.

My service rep, Tracy, was wonderful! She was patient and explained everything very clearly! You are saving me several hundred dollars over the 3 years plan. This is better than American Home Shield. Thank you very much!

I am very happy with CHW. My last experience was not great. My AC was not cooling. The tech said the unit was good, must be the thermostat. I asked him how much and he quoted me the ones he has are $250. I said I couldn’t afford that and he recommended Home Depot and you can get a much less expensive one and install it. The next a.m., I looked up my coverage and found it was covered. He was not aware that my thermostat was covered and he could have replaced it right then. I spent another hot night with the added worry of cost and finding someone to replace it.

Salesperson spoke very fast. Gave me 1 year deal and then tried to sell me 3 year plan. Very pushy and unprofessional. Said he was a manager. When I said I did not want 3 year he finished order for 1 year plan. When I got confirmation for 1 year plan it was not the deal he quoted; $50 higher so I cancelled same day I purchased.

Understanding that the phone sales folks are on commission and that’s fine but my person, Tracy, was a tad aggressive in my view and not a great listener. Had just made the decision to sign for a year and was made to feel inferior for not agreeing to the three-year plan with its added benefits. Maybe it was the New York/New Jersey “dialect”!

Nonworking AC in bedroom - Choice scheduled me a service on Monday while I reported Friday morning. This was not acceptable to us. The good thing we were given the name and contact of the contractor. I called Airmatics and Vlad came and repaired the unit within an hour. I am very satisfied with Airmatics but disappointed with Choice, for no regards for the customer concerns and sufferings and no effort to even try to expedite matters.

I was very happy with Choice but the plumbing company that was sent, I was not happy with. It had to do with their customer service. I had a 7am-11am window, the plumber didn't get to me until 3pm. This only happened because I had to call Choice; I never heard from the plumbing company, I had called them first but was only able to leave a voice mail that was never answered until they heard from Choice.

The tech was fine, just had to make two visits. Didn't tell me the first time my call wasn't covered by the warranty, so I ended up paying an additional fee of more than twice the service call to get it fixed. Maybe more communication between the contractor and CHW? Regardless, my issue got fixed, so the experience wasn't bad really.

From the start of the call to when they came to fix the break, this was done in a timely matter and a professional matter, so far so good. Great job, well done, would tell everyone about this company, let them know what a great job you do.

I had to call CHW due to my HVAC wasn't blowing cold air out!! I'm so very grateful that I took this home warranty when I bought my house in March. It's already paid for itself. CHW sent Lynnco to fix my unit, found the problem but then had to order the part needed. The fellow that came out was very nice and professional. I would use them again and also recommend them. Thanks.

Service person was on time and knew what the problem was and had it fixed in no time. No problems with the faucet since. I would recommend Choice Home Warranty to anyone that wants good customer service and timely service.

I've had Choice, several years now, and they've come every time with good references; companies and done A/C repair, plumbing issues, & the jobs all have turned out Excellent. They even transferred Warranty from a house I sold, to another home, I own.

I am very pleased with the service I received from Whidden Air and Electric out of Houston, MO. They made an appointment for the next day, arrived on time and quickly accessed the problem. The problem was quickly repaired. They answered all of my questions and were very professional and respectful. I plan to have them perform my annual check up of the furnace. I will certainly recommend them to my friends.

I have been without a refrigerator for over 3 weeks. The first company never showed back up after original diagnosis, the second company identified the defect, but part in back order. Choice passes to another company to come out and diagnose and have yet show. Offered me $600 buyout in a refrigerator that is over $2000 dollars. Terrible customer support, as soon as my fridge is repaired I will be cancelling my coverage and going to a good company. I would not recommend Choice to anyone.

I am extremely satisfied with the prompt service I received due to an air conditioner issue. The order # was issued immediately and technician arrived within 24 hrs of my first call. The repair was immediately approved. The technician was very polite. I would highly recommend Choice to anyone!

This is our second claim during our initial (and only) service year with CHOICE Home Warranty. Our upstairs AC unit stopped cooling. We called a local technician who identified the problem as a failed compressor. I then submitted my claim to CHOICE. The service technician from CHOICE confirmed the same problem. I then received a denial of my claim from CHOICE reciting some ambiguous language suggesting that we had misused the item in some way and that the failure was not the result of "normal wear and tear." I brought this information to the local technician CHOICE had sent for the service call and he said the failure was indeed the result of "normal wear and tear", meaning the claim is covered and should be paid.

I have maintained a home warranty on my home for the last 9 years and it's been the best investment. I will admit that sometimes the cost of the policy at the time of renewal can feel high but it's knowing that if anything fails or breaks in my home, my homeowners want to policy is there for me. It's one way not to stress about things that surprise most families when it comes to repairs of the major appliances and mechanics in the house.

Dishwasher. This company sucks. It doesn't pay for crap then if you do pay it like a third of what the replacement value. Never have had such a bad experience in my life... This company is fraudulent. You want to take people money and never pay. This policy has so many loopholes for you to get out of paying people. You probably pay one out of 10000 claims and only pay Pennies on it.

Updated 06/19/2019: I am reposting my concerns because Choice home warranty has not responded since I last commented. The following was my original posting as well as my second response to their response. I chose Choice Home Warranty because of some reviews I found online. However my experience with this company when I made my first claim on an Air Conditioner issue, has made me realize I made a bad decision. First item is that they used a contractor that was not licensed in my community. Second is that they ended up denying my air conditioned repair request based upon an exempt item listed in the heating section. They would not cover anything that was a "valve" under exceptions in the heating coverage section. This exception was not in the Air conditioning section-remember my problem was that my AC did not work and the broken part was in the Compressor unit itself.

My dryer was fixed in a timely manner and the repair person was friendly, I would recommend this service to friends and family. The only issue I didn’t receive a phone call but he did text to let me know what time he will show up and he stood on the promise he said.

Greg was our customer service rep he was awesome. Answered our questions quickly. Seems to be a good value. Very helpful and friendly. I would recommend your company to our friends and family. A family member recommended us to your company.

I reported the problem with my dryer on May 8. The technician came and said it needed a new motor and left. I received an email from Choice saying the work had been approved. Had to wait several days for the parts to arrive and technician came out to install. During installation he found it needed additional work. What dissatisfies me is the technician attempted to call Choice and get additional work approved. They would not approve over the phone telling him he had to make the request online and wait for approval. The technician called yesterday and said the work was approved and he would call again when it arrives. It is now May 17 and I still do not have a working dryer and I've had to take wet clothes to a pay laundry in another town to dry them.

Brett was absolutely wonderful and patient with me in getting my transaction and contract finalized. I'm sure that all my needs will be met if ever any of my home needs any repairs. My neighbor highly recommended them to me. Another friend that lives close to me did as well.

Eddie was pleasant, very thorough and full of good information; I did not make the sales process easy because I did my homework with your major competitor and he was able to address all my concerns thoroughly. He went a step further and found other deals we could take advantage of and gained more business from me.

I had been having a problem with my washing machine for a while as it kept getting stuck between cycles. I placed a repair request online with Choice Home Warranty. They immediately set up a claim and contacted a repair service, including setting up an appointment. The next day, the repairman came and promptly diagnosed the problem. After leaving to get a part, he came back and was able to fix the washing machine quickly and efficiently. I was very happy with the response from CHW and the repairman that they sent. Great service!!

This company scammed me out of $600. I paid that much all year until I have one claim for a stop working A\C. They denied the claim stating that my system has rust. They pulled up some obscure wording in the contract not to cover. I have an old home and all my systems have rust therefore nothing is cover. Please read the fine print. This company will take your money and not cover a thing! Worthless. I hope I can save other consumer from making this huge mistake.

Salesman was very pleasant and helpful. He offered a few different plans to fit my budget. I asked him to prove he worked directly for the company. He proved to my satisfaction that he did. All in all it was a pleasant experience.

Really the proof will be when you are needed. Until then all is good. Have had bad experiences with your competition. Hope this will be better. Have six years to determine if this is a good company. All sounds good but time will tell.

I was being told that all the things are covered including cooktop exhaust. When I needed a service I got response that it's not covered. I pay every month and I paid 60 dollars as well. Very disappointed. American Home Shield has told me to switch to them and they will take care of it.

I recently changed from Home Shield to Choice. I began hearing negative comments about Choice. However my experience has been totally positive. I have used them for electrical issues and the AC. Customer service rocks and the professionals they've sent were friendly and proficient. I would recommend them to friends and neighbors.

Prime contractors technician called us on Wednesday when he saw that this is emergency as sump pump failed and it can flood the whole basement and diagnosed the problem and completed the work very efficiently and made sure that sump pump is operating well and outside water is flowing well. He was friendly, knowledgeable and courteous and I would like to use them for my future problems if I have any.

No completion, I'm paying out of my pocket for my garage repair. I was misinform. Job was perform in my garage, when was time to pay the service company. Choice denied the authorization of my claim, refuse to admit their mistake. It is not fair.

AC check/repair - The tech that was sent arrived on time and was very professional. He was knowledgeable about all the questions asked by me as well as my husband's questions. He was very patient and took his time in serving the check and repair of the AC. Excellent job!

Duct work - Donald Wall of Wall Brothers Heating and Cooling was friendly and very knowledgeable of the problem. He would be somebody I would hire for more work if we did not have a home warranty. I don't feel like I need to say any more on this subject.

Submitted a claim Sunday after 8pm and before 8am Monday had a scheduled time. By 8:50am, the company called to move it up to the next day (they were closed when the appt was actually set up - must’ve been an auto system). They came today, got authorization immediately and parts ordered. It sucks that the fridge went out and we lost almost everything BUT for $45 they’re fixing the problem, QUICKLY. And it sure beats spending hundreds on a new fridge!!! We have actually referred several people but their realtor talked them into one they always recommend (which has 2.5/5 stars & REALLY bad reviews). We will continue to spread news of Choice Home Warranty as they actually do what they claim!!! We’ve had them since about 2014 and haven’t had not one issue with them!! And as long as we renew before it expires, the price NEVER changes and we usually get a 2 month free bonus!!! Not a negative word about them!!!

The technician who was sent out was great! Mike from AM PM Services was very helpful and kept us informed every step of the way. I am disappointed though with what he was allowed to do based on the warranty. We have an AC unit that is over 20 years old and instead of replacing it, we paid $275 out of pocket for a bandaid repair. Despite purchasing the home warranty, I have a feeling we will be paying out of pocket for a new unit down the road because you will find some reason not to cover it.

I had previously researched this company and had concluded that this currently meets our need. Rate is good and only one lacking service is our coverage for the stair lift. We trust not to be disappointed with our new Choice Home Warranty Service.

Updated on 2/28/2020: I filed a claim because the lavatory drain in my bathroom was extremely slow draining. A technician from SC Jetting Drain and Sewer arrived the next day. He was very courteous, efficient and professional. He corrected the problem in just minutes. I was very pleased with his appearance and demeanor. I will recommend your service (and have) to my friends and family. Thank you.

Maurice was helpful and friendly. I felt they he was very knowledgeable and responsive to our needs. We spoke a few times before making a final decision and he never pressured us. The process was very easy. I highly recommend.

Furnace repair under warranty. Jimmy from AirPro called within 24 hours, set appointment and arrived on time. Evaluation of problem was quick & professional, repair made within one hour and he was out the door. Great work, dependable response from Home Choice! Great response time from Jimmy at AirPro and great service, knowledgeable of the product & quick repair.

The refrigerator was not working properly, not cooling or freezing. The individual that came to check out and repair my refrigerator was knowledgeable, courteous and friendly. I am very pleased with the results. I would highly recommend the technician to anyone that asked.

I would like to thank CHW for their fast response sending over $75 Rooter Man who unclogged my toilet quick and fast. He was very courteous and respectful and got the job done. Thank you CHW for taking care of us of the problem we were experiencing.

My dryer went out and then 2 days later I was in the hospital. I got home, filed a service order and an appointment was set for Tuesday. I wish they would call before setting appointments, but I ended up calling the technician and they were flexible enough to make it out on Monday instead since I was still home sick. It took 2 hours but my dryer is fixed and I only paid a $45 deductible.

When I purchase Choice Warranty they said they cover water leaks. I believed them because I had it with American Home Shield. Everything in your home is a wear and tear part. So not to cover the cartridge in the faucet Ian ridiculous.

I have to say we were disappointed in how the dishwasher claim was handled. When the technician came out to check our dishwasher he explained that it would cost 400.00 to repair. It would be worth replacing the dishwasher with a new one. My experience with other warranty companies is that they pay the technician to replace the dishwasher. The technician are able to make the purchase at a wholesale discount. We would be fine with paying for the installation. But that option was not provided. We were told we would receive a check for 179.99. That cost would not cover the cost of a new dishwasher. Then we were offered a final amount of 230.00. Which is still not sufficient. Even if Choice offered 300.00 it would make the cost of purchase, delivery and installation more palatable. We have a three year contract for two homes. We believe we have invested more than enough money to cover the cost of a 400.00 dishwasher.

Once the right technician was contacted the process was timely and very Professional. Can't wait to complete the repair. It was good to know that my coverage would take care of the repairs without any out of pocket costs.

After 3 bungled attempts I finally got a company that did what they said they were going to do. CHC was great, they came early, diagnosed and fixed the problem. Choice not so much. I had to keep calling and calling to get things done.

The technician was prompt, polite, and thorough. He kept me informed during the process by letting me know what the issues were and about having to communicate with the warranty company for approval. My dryer was fixed with 2 hours, and he cleaned up the debris from the service area. I'm very pleased with how my dryer is working now.

Very happy with service. Will recommend friends and people I know. Thank you. Excellent customer service and follow up until job is done. I will let the people whom I in contact with them in community as well as on religious activity gathering with them once again. Thank you. Vishnu

The Plumer did a excellent job. I would recommend this company to my whole family. Very knowledgeable, fast and gets the job done. Came on time and fixed the problem very quickly. I would recommend this company to everyone.

Purchased Choice Jan 2018. My air went out, they refused to fix it stating it was because of maintenance! You cannot maintain a blower motor! I had to buy a new air handler handler costing me $3400! My $2000 washing machine started smoking, technician came, said it was a bearing. Choice wouldn't pay for the repair and then offered $350! After an argument they agreed to go to $500. I had to pay an additional $800 for a new washer! My dishwasher broke, took the company 4 months to get their act together to get it fixed a $50 part! Now my downstairs air handler stopped working, they sent a kid out that was 5 hours LATE. He looks at the unit for 2 minutes, comes back and says it's out of freon. WHEN I CALLED I TOLD DISPATCH THE LOW PRESSURE SWITCH WAS OPEN! He then tells me he needs to contact Choice to get an approval. Of course Choice denies it.

My first time using Choice, there was a smell coming from the sink and we figured it was the trap. I called and I was set up with a company and they called me. The person on the phone was very rude. I end up hanging up on her and called Choice to explain the problem, and they immediately set me up with another pluming company OPS... The person who showed up, was not prepared. He had no bucket to catch the water when he removed the trap. He needed towels and or paper towels to clean up after he got water all over the bottom cabinet. He did not make us feel like he was an experienced plumber. He finally put the trap back on and left. I have no idea if the problem has been resolved, there is no smell as of today. We shall see..

I have a leaking water heater and I was told that they do not cover that, only the components of the water heater. The entire water heater should be covered, and it is not. It makes no sense. I will never do business with this company again and will not recommend them to anyone else.

I called to start a New Home Warranty Service Contract, I spoke with Luke **. He was very courteous and confident. Luke offered to work with me on the new Home Warranty Service Plan. Luke was very helpful in my consideration to choose Choice.

Luke ** was my sales rep and did an excellent job. Very informative, listened to my needs. Good salesperson. Explained the benefits of a multi-year option compared to a monthly. Was also very friendly and enjoyable to speak to. Good job Luke!!

This company offers you the world, but when it comes to delivering their promise, you might as well talk to the wall. I put in a claim for a leaking pool pump, they sent a tech out and he says that it is old and from normal wear and tear the housing has a small crack and will need to be replaced. So Choice denies the claim, and I must say the rep who I spoke with was outright rude. I had two other pool techs look at the pump and they both agreed that their tech was right, this crack is from the age of the unit and is very common. So if it is from normal wear and tear should they deny the claim. You are suppose to have peace of mind when you buy a home warranty not total frustration when you need them.

I was very satisfied when I contacted the sales department. I wasn't haggled. It was very painless to get the ball rolling and at less of a deductible than competitors. I only hope I didn't miss any fine print.

My outlets stopped working in one room and it required more than resetting the breaker box. Choice Warranty sent over an experienced electrician who found the problem right away and corrected all my damaged outlets. He worked quickly and was very courteous and friendly.

No power to AC unit. Took about 45 min but electrician found AC switch. AC is now working. Very thorough with his work. Job well done. Was very impressed with Choice promptness to fix my problem with AC unit. They scheduled electrician to come out next day when I reported claim. Thank you.

Techs sent to home are pretty good. But you can’t get any answers from customer service and the online system gives vague preprogrammed responses and never allows interaction with real person. Worst service possible. There is no desire to solve your issue from customer service or go over process. They simply want you to shut up and go away.

Representative was caring, understanding and while offering additional services was sympathetic to my desire to take plan I ordered. This seems crazy, though I look forward to trying out the service to confirm the reviews that reputable technicians are deployed.

Two fellows came to my home after calling me to say they would be here in twenty minutes. When they arrived, they immediately started working under the sink. I was informed there was a crack in the metal disposal. They replaced it with a new plastic one. I paid my deductible and they left. Both fellows were pleasant and knowledgeable. Choice Home Warranty saved me money and time.

Updated on 05/15/2019: Update: CHW lied on their response to this review. The case is NOT closed AND THEY KNOW IT. CHW response is a lie. Tech was a no show YESTERDAY 5/14 after Supervisor Luis confirmed they would be. I'm at home now waiting again.... CHW only responded because they know that a month to fix a fridge is unfathomable. If their resolution/response time was as prompt as their response on this site to my review...well we wouldn't have a problem then would we? Consumer: They offered a free service call. Which would YOU prefer? -- a free service call or a running fridge for your family of 4?!?! Don't be fooled. CHW suck and they know it.

Microwave replacement. Awesome service. The time they took to see the problem and then decide on what to do next was awesome. I always had the best experience with all of my service calls. I would give five stars to CHOICE HOME WARRANTY.

My technician from Aim High Heating & Cooling did a great job! He even worked my repair into an earlier time slot, which was much appreciated. Also appreciated the timely communication, letting me know approximately when he would be arriving. I previously used a different Home Warranty service. I have to say this was a welcome change.

A client for five years, I have enjoyed the security that this company will take care of all my needs insofar as appliance repair. Prompt service with reliable contractors who are excellent in their field. Notification at every phase of claim from beginning to completion.

Same day tech support provided with 45$ service fee that covered an AC part that would have cost us 200$. Stars are related to this experience. It is easy to cover a 200$ part when I pay 600$ annually. No big ticket expenses yet. Home built in 2011.

My toilet blocked on Sunday. Plunging did not help. I submitted my service request online on Sunday. Within a half hour I had an appointment set for Tuesday. Which was easily changed to Monday. Everything was fixed by 9:30 Monday morning. Excellent, quick, professional. The best home warranty plan I have ever had!

Had 3 outlets that stopped working. The repairman came out and did them in a matter of minutes. He was very nice and let me know what was wrong. I needed a new outlet. He had the parts and was fixed all 3. In a timely manner. Let me know exactly when he was going to be here. What he was driving.

Dryer burning smell. My experience with your company was wonderful. Your tech Durrant was very knowledgeable, knew right what the problem was and fixed it with a very professional performance. I thank him immensely... if and whenever again I would request Durrant for my serviceman.

I have had Choice for several years now on multiple properties. I called them last week as my A/C was not cooling and they sent a technician over who said the refrigerator coil needed repair and that it was normal wear and tear and he was sure Choice would cover it. Choice denied my claim saying the technician said it was rust and corrosion. I called up the A/C company which sent the technician to verify and they confirmed that Choice was lying and their report clearly states normal wear and tear. At this point my case was handed over to a case manager who called after 3 days. We live in Texas and the heat has already become unbearable. My kids are sleeping without A/C and it is very, very bad.

The problem with the garage door opener was identified quickly and the repair was done in a very reasonable amount of time. The technician was very friendly and made a concerted effort to ensure that the repair was of the highest quality. I was very impressed with this contractor.

Refrigerator would leak occasionally. The defrost sensor was not working. Repair service called to make an appointment. They arrived on time. Fixed the problem. The refrigerator no longer has a water leak. Thank you Choice Home Warranty for taking care of the problem in a very professional manner.. Danny

So far I am very satisfied with the service and information given to me to decide on a policy. The assistant on the phone was very helpful, and considerate. If your action and consideration continue, I don't see how anyone can be dissatisfied.

Cameron was very helpful and knowledgeable, he made me trust in your company. I had a bad experience with previous company, and he helped erased my apprehension. I hope my experience with your company is as pleasant as my conversation with Cameron.

I found my hot water heater was leaking on a Friday evening. I made a claim and a plumber was sent Saturday afternoon. By the time the assessment was made the Choice dept that was responsible for approving the claim was closed. I live in the pacific time zone and it was still early here. I had to wait until Sunday morning to get approval. Now the plumbing vendor did not work on Sundays. Luckily for me, the plumber called his supervisor and was allowed to come out and install the water heater on Sunday. I think that since the claims dept is open 24/7, at least one person in the approval dept should be on duty 24/7. Remember, when we call you it is usually an emergency. We shouldn't have to wait for approval. Your business is like the police, fire, and hospitals. It should be open 24/7 The plumber, Andy from 5 star home services was great.

Water leaked from the washer during the wash cycle. A diagnosis was needed to determine the source of the leak and make the appropriate correction/repair. The company referred was very easy to work with and accommodating for our schedule. The technician was efficient and quickly diagnosed and corrected the problem. He also left a business card to call if the problem was not corrected.

Updated on 05/19/2019: This will be my second review on Choice Home Warranty to let people know just how they operate. April 29th claim was turned in for non-cooling A/C. Assigned repairman CS Air Services April 29th, came out 4/30/19. Write up ticket states found system frozen leak in evap coil, needs to be replaced. I was told, "We are not responsible for malfunction or improper operation due to rust or corrosion of the system and appliances", claim was denied. Have never heard from a person from then on. And the work order does not state coil had rust or corrosion, says it needs to be replaced. I have still to this day have not talked or received a return email from Choice Home Warranty. Oh they did respond to Consumer Affairs to make them look like they have done something, but not to me. I was told through Consumer Affairs to get a leak check.

A broken dryer (covered item) was going to take more than a month to be fixed after a delay of nearly two weeks just getting a technician out. Choice Home Warranty agreed to pay me directly in lieu of the repair. Check was promised in 30 days. More than two months have gone by and still no check, despite three calls with different explanations each time. I am now having to go through our attorney general's office in an attempt to have the company carry out its contract obligation and promise.

After a lousy first experience with Choice, I almost didn't sign up again. But this, my 2nd claim, has been hassle-free so far. The only problem is that there aren't any service people in my area, so I have to pay upfront and wait for a reimbursement check. Hope that it's sent out within 30 days, as promised.

Troy ** was very helpful and explained everything in detail. He went above and beyond my expectations with answers to every question I had asked and he knew the answers. Very enjoyable conversation. He even had to call me back due to reception issues which was a nice, courteous thing to do. Thanks Troy **.

First Class Air LLC - The young man seemed to be very knowledgeable and professional. He recognized the issue and replaced the part. I wish he had left me a copy of what he did for my landlord's records. As he was leaving he said "I hope this is covered." I wish he had checked first. However he didn't seem to think it would be an issue since we have the AC serviced every year. I would call him for any future issues.

The amount of time it’s taking to fix the air conditioner seems so ridiculous. We are having to wait a week. I asked to try and put a rush on it and wasn’t answered back. Going without air for a week with children is crazy.

Service rep. was friendly and courteous. She took the time to answer all my questions. Did not appear that she was reading from a prepared script. Appeared to offer the best contract while saving me money. I would recommend Choice Home Warranty to family and friends. If I should need to contact Choice for a service visit and it goes as smooth as my initial contact with Choice I'll be a happy customer!

Air conditioner - We found the service tech to be very knowledgeable and courteous and CHW was very fair to work with. The tech had what he needed to get us back on line and he is going to bring another part to finish the job.

It does not cover by CHW. It was covered under 2-10 Home Buyer Warranty. Last time attic fan was replaced when we had 2-10 Home buyer warranty. I wish I did not switch the policy. I just cannot understand why item like attic fan would not be covered.

I called Monday because my AC quit cooling. The gentleman at Choice Home Warranty asked me some questions and he was very polite. He told me I could check my email and they would set up a time. The gentleman showed up and had it repaired and left in under 30 minutes. All I paid was $45. They were all great.

This was one of those rare serendipitous situations that just sneak up. We arrived home late Thursday after being gone for eight days. Starved after a day of travel, I barbecued a steak for dinner and threw some scraps of food into the disposal and nothing happened. Early to bed, I tried the disposal again on Friday morning. Still nothing happened, and shortly after 9am, I called Choice Home Warranty to get the problem resolved.

Dryer and cooktop repairs and decommissioning - Technician from Appliance Fix Service was excellent. He is very knowledgeable and is superb in his diagnosis and fixed the problem. Also diagnosed my stove problem which needs to be replaced but we are not happy with the cash offer to replace. The amount offered is not enough to pay a technician to replace the gas cooktop. They offer a paltry sum to decommission rather than replace.

Fixing central unit. I had no trouble reaching out about my problem, received an appt. right away. Technician was polite and explained the problem. Went to get the part and fixed it. All was working great when done. Very pleased customer! Will recommend Choice Warranty.

Dryer repair - I am well pleased with the service provided. I like how easy it is to file a claim and how quickly a service provider is assigned to the job. AMC Appliance Repair technician was efficient and very polite; he explained the work he had to do and he dedicated the time in acquiring the part and completed the job. I am well pleased.

We noticed our AC had gone out Monday evening after returning from work. We called Choice Home Warranty and made an appointment for Thursday. The day of our appointment the technician broke down on the side of the road. I called Choice Home Warranty and spoke to Brenda (Relations Supervisor). I asked if I could contact a local AC Company who could respond sooner than our next appointment. Brenda provide the procedures for such and I made my appointment. The AC company agreed to terms and by the next morning we had a working AC. Kudos to Brenda for her quick response. It made things much easier for us and less stressful. I highly recommend Choice Home Warranty for their excellent customer service.

Bride ** did a great job! He was very thorough in explaining our coverage. Even convinced us to get a longer period of coverage for a better price. Were very satisfied and Look forward to working with this company. His customer service was a 100%. This is our 1st home and we're excited to be secure.

Technician came out and repair the A/C in a short period of time. Needed a part and it was covered by Warranty. My fear and rightfully so is that Home Warranty won't cover the cost. This time they did and I was relieved.

My experience was not uplifting towards becoming a customer with this company. I was online when someone called me. I felt pressure to pay a different amount than what I was preparing. Without any background information provided the agent wasn't listening, he just kept talking about how smart it would be to pay full price instead of the monthly fee.

My advice is consider carefully before signing with Choice Warranty. The first costly repair we needed (Air conditioner), they refused to cover. We were without AC for a week while they gave us the runaround, refusing to give an answer of yes or no, until late on a Friday. Then when I tried to call to find out why the refusal, I was unable to contact anyone. This is a case of buyer beware.

I have been without air conditioning for two weeks. One might wonder, why? The answer would be, a lack of clear communication, proper follow-up procedures, and a well-executed customer service plan. The initial evaluation takes place on a Thursday. We are told, a part has to be ordered and the home warranty company must approve the part. "You will hear back from us tomorrow with a plan of attack." Fast forward to the following, Wednesday when I call the technician he says, "Your claim was denied." That does not sound right so I call the home warranty company. The claim was never denied and the part was ordered. The part is ready for install by Thursday however the technician and the warranty company cannot get on the same page.

The first problem was that they could not find any repair companies to work for them - not a good sign - so they told me to find someone on my own, and then get reimbursed by them. So you pay first, and then hope they actually do reimburse. As many other reviews state, they just look for ways to not pay. The heat exchanger in my HVAC unit failed in the most common way - it cracked after years of expansion and contraction from the high heat it must withstand. Over time, this will cause cracks at the weakest part, the seams. This cracking causes the weakest parts to lose their corrosion protection, and the corrosion forms at the seams - after the cracks have started.

Washer was not repairable. Originally was offered cash in lieu of replacement of 300.00. I contacted customer service with my displeasure of this amount. I was informed I would be contacted the following day with another option. I was called early on the following day and offered a 350.00 allowance which I accepted. Very prompt response and solution. Thank you.

Water leakage issue - I was very impressed with the customer service to promptly scheduling the appt for the repair. The appt given was three days away and wished it was within the 24 hours of the request. The A1 technician was friendly, efficient and resolve the issue.

Pool filter repair. Was assigned to a claims agent that only called once and didn’t leave a message then it took 7 different calls to claims department and was never able to talk to her. Then after 7 call and almost a week later another agent said only $141 was covered, and in the mean time my pool was getting more dirty and greener which took a lot more than the $141 to fix. This was a horrible experience!

They sent Simrel Plumbing to come out and fix it or replace my water heater. The person that came out was great. Could not ask for any better. So so happy and customer service helped and did a great job.

At first he was nice but seemed in a hurry to get me off the phone so he can go to the next person. Also I wanted to pay monthly he told me I can but after taking my info he wanted to take it out annually for the first time. I said that is impossible and he started to get me off the phone and I told him "If that is the way y'all going to be then I will cancel my sign up." He did apologized and I finished what I needed telling him.

Plumber from Choice Home Warranty 04/25/2019 unprofessional and caused flooded basement. Carpet in a basement floor is damaged and Choice refused to take responsibility for replacing carpet. I would not recommend this CHW to noone. To pay a claim they looking for a reason to deny.

The appointment was set immediately after I called and I received a response an hour or so later. I called and rescheduled the appointment for my schedule the next day. The serviceman was about a half hour early which was fine. He was courteous and efficient. The job was done in less than an hour. I’m very pleased with my first claim with Choice Home Warranty.

Returned customer, all because of Greg who ensured us that we would received the best, quality, customer services. He turned around our view of Choice Home Warranty from a negative experience in the past to a great experience. We are looking forward to doing business with Choice Home Warranty once again.

Mr. ** arrived on time at our home to check on the problem with our garage disposer. He reviewed the problem and determine that we needed to replace the garage disposer. He checked with Choice Warranty for approval to replace garage disposer, once he obtained approval he immediately began working and in no time had the new garage disposer installed. Once checked out he advised me that everything was working good. Mr. ** was very professional at my home.

Customer service was excellent and very efficient. The technician did a great job replacing my lower blower fan and I had heat within a couple of hours. I'm very happy! Thank goodness I have a great home warranty plan. Thank you.

Air conditioner - The wait time to get this issue resolved was great. The tech who fixed my units was very professional and informative. Now my house is nice and cool. I would definitely recommend this company to all my friends and family.

I have had Choice for almost a year. I have had 2 small claims during this time. I have had other warranty companies in the past but Choice by far has superior customer relations. Both claims I had an Appt time within the hour. The repair companies were professional and communicated very well. I cannot recommend any other company like I can Choice.

Washer Machine - The guy was very nice and showed me everything he was doing and changing. I was very pleased. Thanks! I would definitely recommend this company to all my friends. Very polite gentleman. I was very happy. Send this company again please!

At first, I was a little leery about going with a home warranty company because I heard so many negative things about them; however, I am glad I didn't listen. I had a plumbing issue and they were able to cover the repairs just as stated in their claims booklet. Now, on the other hand, the repair company that was placed on the job was awful!!! But I'll leave that review on their site :-).

This water heater is OVER 20 years old and is not working properly. The workman literally took the cover off and said, "it is on so it is working fine". He then wrote down the model number, charged me the 60.00 and said that the warranty company probably will not help me because the water heater is turned on at the moment that he was there. I told him other units had to replace theirs and their plumber came and looked at mine as a courtesy and he said that it should be replaced.

The me were very polite. They worked very hard to get my air working. They explained everything they done before they did it. Made a very good impression on me. Will be recommending them to friends and family for their services.

Maurice was awesome, but I did not receive my policy as yet. Can someone please email me the policy? Great price for coverage. Best price around and better benefits with lower co pay. The follow up emails did not explain how to get a copy of my policy.

I am disappointed with this service I received yesterday. My toilet kept running and I would have to jiggle the handle to get it to stop. Also the sink in the bathroom started to drip so I called CHW. They fixed the toilet but refused to fix the sink. Very disappointed that they are misleading in their advertising!

Quick answering on phone, always give many options. I have been with Choice for four years and had good experiences with all contractors except one. In that case Choice quickly got in touch with another contractor and they met my expectations.

The technician was friendly and knowledgeable. He recognized right off the bat what the issue was with our AC. He repaired it quickly and our issue was corrected. This is the same technician that came out a week or so earlier to repair our dishwasher. That experience was just as quick and efficient as well.

In contacting them to inquire about signing up. I was disconnected, not once but twice, when my call seemed to take more time than necessary or was something they didn't want to answer. First, when I asked for someone to email the terms and conditions. Called back. Asked the same question. He said it is on their website. Not there that I can find. Second when I asked a question they were hesitant to answer. I am concerned the same consideration would be given when I need service.

Herring Heating came out to check my heating system. We had agreed on a time frame from 10-12. I didn't hear from them by 12:30 so I called them. They said the technician didn't have my phone number and that he would be here in 15 min. He came at 12:50. He turned the heater on and said it works. He said he couldn't do anything unless there was a carbon monoxide leak. He didn't take anything apart to check the heater exchange.. He said to call the company if I had a leak. He checked my smoke detectors and put hew batteries in. They didn't work. One did. I called my fire department and they came and gave me new smoke detectors the same day. He really didn't do much. I called Choice and asked if the heater exchange would be covered and they said the technician had to send in his report and they would review it.

Pressure valve on hot water heater replaced... waited three days for part and Choice approval. Water company came today to tell me my water by was going to be high because it was left running water for days. Hot water tank working properly now and hopefully will continue to do so.

I have had Choice Home Warranty for the past 6 years and it has been worth every penny that I have spent. Their online filing system and customer service is both prompt and excellent. The technicians usually schedule an appointment within hours and are at the house in a day. I also had to get a couple of appliances replaced and dealing with Choice customer service was easy and straightforward.

Bathroom sink shut off valves. 5-star air... Plumber did a great job in replacing shut off valves.. Also needed to replace trap that was bad.. Cleaned the entire area before leaving.. Would recommend this company to family and friends.

Thinking I had coverage on my air conditioner. When the repairman checked he reports it will not be covered! Get notice from co. will not be covered! Now you are referred to F-1 which gives you a long list of not responsibles like rust etc.

I was so impressed with the whole process from placing the work order to the response and completion of the service. By service heating and refrigeration, The company that was sent for the work order was fantastic and above reproach. They were the best I have ever had or have ever seen. Their work ethics and professionalism was fantastic.

In an emergency, Choice Home is unable to accommodate vendors and pushing for pre approval while there is a damage situation. If the claim is categorized emergency, the actions should be prioritized. If not the claim should be named emergency claim.

Problem with opening and closing the garage door. Within an hour of filing this request, I received a response from a technician. The same afternoon, Ariel ** came and addressed the issue. He was efficient, knowledgeable and fixed the problem with the door. He was courteous and I am pleased with his service.

Fast and reliable. Friendly and responsive. Gave a call that freezer was not working and she checked my policy and gave me a claim and said I would be contacted by phone and email. Very prompt response. Company contacted me and made the appointment. No problems.

AC company came to repair as the unit was freezing over. The repairman was very courteous and professional. Unfortunately, there was little he could do as Choice Home Warranty doesn't cover what needed to be done. Had to pay additional money for a small amount of freon to be added to the unit (additional $65 per pound). Was quoted about $467 for coils to be acid washed. What am I paying for???

A/C failure. Fast and excellent service!!! Very courteous technician. Didn’t have to wait online when I made my request. So far better than my previous company. A.H.S. You can sometimes wait 30 to 45 minutes to speak to our claims representative with that company. Tech arrived earlier than I expected and compiled the repair promptly and efficiently. Hope to receive any further service in the same manner. Thanks once again. Can’t say any more than keep us the fine service. Thanks.

I have had several claims with CHW. Each was handled promptly, the techs that came out were able to fix problem immediately. I have had air conditioning, Freezer, stove and also washing machine repaired. Each claim was handled efficiently. The techs that came out were knowledgeable and courteous, always showed up in allotted time.

Washer was not operating as the mother board control was malfunctioning. The only thing noticeable that it was not locking the door. When technician arrived he detected mother board malfunction. Choice warranty finally recognized the problem. Initially they rejected the request saying it was not covered as the representative wrote that door is not locking. Choice coverage is extremely limited.

Garbage disposal Leaking - This unit failed internally and was allowing water to leak thru the motor. I called and a service call was promptly scheduled and a subsequent visit by a repair tech replaced the unit. The representative was courteous, prompt, and did a very good thorough job.

Rob has been very helpful in answering all questions and concerns I have had in finding the best plan suited for my household. I will be mentioning this to friends and family and sending potential customers their way. I have had a bad experience with prior warranty company and looking into Choice has put most of my worries at bay. I like the fact that Choice has the option of using my own contractor as long as they are insured as well.

Technician came and checked HVAC system and found issue with thermostat. Said that thermostat needed to be replaced. Choice Home Warranty declined to provide coverage for a replacement thermostat. Leaving me with no air conditioning until I could secure my own replacement unit.

It was great speaking to Jennifer ** about my home warranty. She explained the details to me & offered me different specials & promotions that your company was offering. Hope to have a lasting experience with this company. If this all works out then this would be a company that I can recommend to my friends & family.

The Contentment Heating representative was courteous, efficient and arrived when he stated that he would. The A/C is now working. He did state that he is directed by Choice Warranty to add refrigerant only at this time even though it appears that there is a slow leak in the system. If the problem occurs again, then further investigating of the system will be done.

I was unimpressed that as I was reviewing the insurance details online I was contacted by phone. I would prefer at least a days grace to discuss this with my wife than have an obtrusive call ‘pushing’ the sales pitch with buy now offers. It almost made me look elsewhere. Just saying. It remains to be seen how much value the policy is, it’s definitely the cheapest monthly payment I’ve seen and I did sign up but only after discussion with my wife.

There was water leaking from a pipe connected to my hot water heater, which the technician immediately diagnosed the problem and took care of it. Also, an outside faucet was constantly dripping so he was able to just tighten the handle, which I couldn't do, to stop the flow. He also advised me that I should plan to get the handle replaced eventually.

Choice Home Warranty handled my Hot Water Heater Issue in a very professional manner. Due to the lack of Hot Water my family was very grateful for the quick response from Service Provider. Boone Plumbing serviced the Issue and repaired our Hot Water Heater after procuring a NEW Gas Controller locally.. Once the Hot Water Heater was operating as expected they answered questions, cleaned up the work area before they left. Excellent Service and Fantastic Response from Choice Home Warranty.

Water heater - Fast turn around, had the serviceman call within minutes of my claim. Wasn’t supposed to be at our house for 2 days, (weekend) came that day! Done the next day! Have another claim rugby now, confident it will be done the same.

My AC went out during the night, next morning I put a claim in online with CW. Within a few hours I had an email with the Technician name and number. I called Tech (Ricky) and he came out same day and replaced part that was needed. AC is working great now. Great Experience!

Agent was rather flippant, smart-alecky, trying to make jokes, rather unprofessional, talked fast and had to repeat answers to our questions, seemed in a hurry to finish the conversation, had good information, knew his subject, was helpful to save us money.

Outstanding and very professional. I was very impressed as it was my first use of this warranty. I am glad I bought this program. The individual arrive on time and was most courteous. He answered all our questions regarding the repair.

Does not keep food and beverages cold but freezer is fine. The technician said it was the thermostat. We are waiting for the part to come in. I will be glad to rate him when he finishes the claim. So far he is or seems to be a very nice man.

My most recent claim was with my Spa. I purchased this policy and was told I could add on additional Spa coverage, and I was CLEAR, it's an above ground SPA and I do not have a pool. I call to make the claim, since online claim has no category for my Spa. Originally the agent said it's denied because it doesn't cover above ground spas... ok, so why was I sold the add on coverage... give me my money back. Was transferred, and another customer service rep says, "Oh we'll cover your spa." The claim was assigned to service company, who text me that they don't service Spas at all. It seems too difficult to log claims, and I feel like I have to constantly email and call Choice to get the claims worked on.

They could not fix it and you would not replace it, you only wanted to give me $120.00. My contract says you fix it and if you cannot you will replace it. You say no. So you have lost 5 customers. Myself, my son and my two daughters. I want to cancel my membership, and request a refund on the remainder of my membership. Thank you. Charles **.

Needed a plumbing issue solved and the technician was efficient and professional. The plumber identified the problem and had the necessary parts needed to complete the job. He had an issue with the installation, but overcame that and continued to finish the job in a timely manner.

Our plumber, Chris did an awesome, clean and quick replacement of a leaking disposer. He was efficient and the repair went smoothly. CHW sent an e-mail confirming the appointment time from 7AM to 11AM. At 9:30 I called the plumbing company and I was not on their schedule. CHW had failed to communicate with the plumbing company. At about 10AM I got another confirm this time with a 10AM to 2PM appointment. Meanwhile Chris showed up at 10:30 so all was good. CHW just couldn't get out of their own way... Also, it was a free service as I had been given bad information on a previous call. Read your contract folks; This was written by very clever lawyers!

Of course my A/C decides to go out on a Saturday night on a 95 degree day. I reported it online on Sunday and the unit was repaired and functioning by Tuesday noon. The quick, painless process was greatly appreciated especially given previous negative encounters with other home warranty companies. I can highly recommend CHW for their response, price, and courtesy. Thanks!

The tech. showed up within the 24 hrs. However, it took Choice Warranty 4 to 5 days to inform me about the decision. I think this could improve. I am currently waiting on repair schedule time to repair from the tech.

123 HVAC LLC staff came to my house to assist with a faulty air/heating unit. They were professional and well informed about the work they were doing. Arrived on time and completed the job as well as explained to me what they were doing throughout the project. I was impressed and would highly recommend them to anyone. They had my system up and running in no time.

When I 1st called they would not help me with the problem. I had to be transferred to another department. At that dept I got good service. I has to be on hold a lot but the situation was handled and I got the service needed.

Choice Home Warranty is a complete ripoff. Every time you put in a claim they find the most ridiculous reason why they cannot cover you. They are total liars. My last claim was for my washer. It was making a weird noise. They sent a technician. Now mind you I am a 66 year old woman. I do 2 light loads a week. I own no heavy comforters. I have never had a heavy load. I wash for only one person. After the tech left I was sent an email telling me my 4 year old washing machine is not covered because the reason it broke down is because of the heavy loads. The bad thing is they make you pay 3 years in advance so you are stuck. My fault. I should have realized paying 3 years up front has to be a rip-off.

I felt the sales rep was a little pushy. He kept wanting me to buy 3 years instead of the one year. Said if I did not do it today I could not purchase the 3 years later. I might have done the 3 years if he had just let up a little on his sales pitch.

Fixed my Air condition. They are # ONE. Efficient and Reliable. I have been recommending them. I found them after putting in my computer. The best Home Warranty. They were # one. I have tried others, they will drop you after so many claims. This is what home warranty is all about (fix it when it becomes broken). I have not regretted my decision.

M.R. A/C & Heating came and got it running. Then went it cycled off and didn’t restart Mr. ** got in there and it’s been running properly thus far. I thank him for arriving early and his professionalism to see the job well done. Thanks to all that made it possible.

The person I talk to on the phone was GREAT!!!! He answer all my questions and he was very Knowledgeable!!!! And did not push for a sale at all. I will do business with them again As long as they keep their Promise!!!!

My experience with Jennifer in helping me obtain the best value and offer for my situation went above and beyond her just trying to sell me something. Jennifer really helped me figure out how I could save on future expenses protecting my investments in my gorgeous home. I’m very happy with my contract. And if I do you have any emergencies I know I’m protected.

Easy to schedule appointment, response time excellent. The air conditioning company identified self, he was clean, friendly explained what he was doing. He checked each component of the air conditioner even though he found the problem right away. Two problems found and repaired in one day. So much better than other Home Warranty company I had been with.

My AC went out on a day the temps were in the mid 80s. Not only did I receive same-day service, the technician was excellent! This is my third experience with different home warranty companies. I highly recommend Choice Home Warranty company to anyone. I also placed a call for plumbing issues in the kitchen and received the same type of response and service.

We had a great experience with CHW. The A/C man they sent was professional, experienced and personable. It fixed our A/C in a jiffy. The staff on the phone were also all of the above. Thanks CHW for a wonderful experience.

Agent was very informative and pleasant. He explained everything in detail. I signed up for 6 years. That is how impressed I was with the plan. So want to thank you for being so kind. I will recommend to a friend.

I have been with CHW for 4 years. I have had few service calls and the response has been very quick and easy. CHW replaced a dishwasher and garbage disposal. A great rate to renew this year. I am truly pleased with every contact with CHW.

Three wall sockets were not working. The CHW rep. was suppose to work the claim on Sat. 4 May, but did not show up because it was raining. He showed up on Sunday 5 May to work my claim. He changed out a electrical breaker and worked on the wall sockets but could not fix the problem. The sockets still do not work. He said it could be a faulty wire. CHW contract does not trace wire problems. My wall sockets remain unusable. It appears that I must hire another contractor to fix this problem.

The tech that came out was so nice! The Timing Was perfect! Unfortunately I spent $45 for the service call and there wasn’t anything Wrong.... There’s a Noise That there’s nothing they can do because of the age of System... A new AC would be a miracle???

I'm not happy about finding out about the $60 charge after the warranty purchase. Secondly, after telling the truth that the call was done so quickly and I didn't trust the internet, I was rudely told good luck and hung up on; however, he did call back and help me and that was most appreciative because I got what I called for and he got the sale... Still it was uncalled for.

Choice Home responded quickly and chose a great AC repair company. They showed up at the designated time and quickly fixed the problem. They were friendly and very professional. Choice Home provides a great value. I couldn't be happier. JPE.

I had been considering purchasing a home warranty but just never got around to it. Jason ** from Choice called me and I'm so glad I answered! He was professional, informative and a pleasure to talk to! Upon reviewing my policy I am so glad I purchased. Thank you.

I would highly recommend Northern Electric. My claim was handled promptly. No long wait. Scheduled and arrived at given time. The serviceman addressed the problem and was very knowledgeable. The serviceman was prompt, professional and courteous. Job well done. Thank you!

Service call for sump pump failure. The repair company MJS Plumbing was excellent. I liked that 2 men showed up and worked together and in a matter of minutes had the repair approved, part on hand, and fixed. they also cleaned up their mess. They even left me the manual with date installed written on it and business cards. Very professional and calming. It couldn't have been a better experience. I love that Choice is using the best service company. Thanks.

Air conditioning - Technician showed up on time and worked very promptly. Great job. System was low on freon which caused the system to stop. He was able to identify the problem quickly and correct the problem as quickly. Polite and professional company.

The serviceman was on time. Came in. Repair the dryer. Took a short. Of time to make the repair. Very pleased with his work. Would recommend your company anytime. The problem with the dryer was a heating element. Serviceman was very neat and clean.

Fridge diagnosed and to be repaired repairman was efficient and diagnosed the problem efficiently, he was on time and called before he came. Told me all he knew and was doing while he was working. Gave me reassurance the problem would be solved.

I guess I should start with saying buyer beware. When I switched over to Choice from my former home warranty company (which did fix a leaky pipe several years ago with no problem) I just assumed that when they said they covered plumbing that it meant they covered a pipe that leaks. But I should have looked in the back of their warranty in section F where it states that not included is the malfunction or improper operation due to rust or corrosion of all systems and appliances. Well I don’t see how you could say you cover plumbing and you don’t cover a pipe that leaks. 99% of pipes that leak are caused by corrosion. Why else would they leak? So I paid $60 to the plumber they sent who did nothing and then told me after my claim was denied that he could do the job for $300-$400. I called a local plumber and he fixed it for $150. So I was out $210.

I am very disappointed with your services. I have 4 homes affiliated with your program, but every time something breaks in one of those homes, it is not cover according with your rules, if I knew this from the beginning I would not got myself involved in your services. The last fiasco I have was a spring that broke in my garage, and the technician told me that it was not included, and end up paying him 280.00 on the spot. I had another garage problem in another property few months back, and end up paying myself to get it fixed, my Jacuzzi had some problems and again the damage charge came out of my pocket, and so on and on.

Amigo Rooter & Plumbing Technician did a great job on my water heater, It was great to know my water heater was fixed and running again.. The technician ordered the water heater elements and replaced them with new ones on the same day.

Fan was blowing, but AC was not cooling. Technician fixed problem quickly and efficiently. The CHW technician from Done Right Heating and AC contacted us within 24 hours at 769 218 8327. Was polite and thoroughly explained what the problem was and what was necessary to fix.

Everything I could say is all good. Service and timely. I would recommend to anyone. I have had nothing but good experiences with this company. I am glad I chose to go with them for my service needs. Thanks a lot.

I believe it to be extremely lame that I was charged two deductibles for one visit-- the $90 it cost significantly impacted the rate offered for the appliances (broken beyond repair). I believe it would have been fair to pay one $45 copay. I am taking this into account as I consider renewal.

The guy came to my house, unscrewed the screws look at the control panel and said this is not covered with choice! ( the control panel needs replacing) He said 7H home service will cover it if I switch to them, charged me $45 and said the screws want go back in, there stripped. I watched him unscrew them, how are they stripped? There not he broke the piece they screw into!!! I am Not happy!!! He will NEVER came to my house again and someone needs to fix my dishwasher!!!