Choice Home Warranty Reviews

I had wanted to know a bit about the warranty, and was immediately called and the agent quickly got me to sign up. I opted for monthly to pay, as I wasn't prepared to pay for a year. He quickly got my payment, then told me about how much I would have saved since I was over 55 and could have paid for 3 years for a lot less. If I would have had a day or so to think about it, I probably would have, but he got my info quickly, and by then I was already sorry I answered the call.

I've been with Choice Warranty for four years. I just made a claim on yesterday & a technician called back and was able to come on yesterday and replace the appliance. He was very pleasant and took care of what was broken. I have used them a couple of times and will be calling them when need. I would recommend them to anyone that's interested. It does save a lot of money. I only had to pay for the service fee of $45.00.

I just want to tell you that I had a great experience signing up for Choice Warranty. I don't have a whole lot to say 'cause I just got this plan. I hadn't had to use it or anything yet. But from what I've read about in the reviews it seems like a pretty good warranty plan.

Hubbs heating and air was dispatched on my call and they were amazing. I was very pleased with CHOICE in picking this company. The guy was very thorough and I would recommend him and the company for any service needed.

This was my first time having to make a claim. Choice Home Warranty was quick and responsive. I had my ac fixed in less than 24 hrs from submitting my claim! The repairman was professional and explained everything to us. Definitely recommend.

The contract states that they cover hot water heaters. Ours was leaking and the technician determined it needed to be replaced. After waiting almost a week, they sent me an e-mail with the following: "Please refer to your terms and conditions section D number 6 “Excluded”; CHW is not responsible for main, holding or storage tanks." I had seen that but figured it was some other type of tank. If they had put in the contract that they don't cover the hot water heater tank, I probably would not have signed up! The only good news is that I only signed up for one year and did not go with the 5-year plan the salesperson kept pushing. What a bunch of low-lifes!

Initially, I was satisfied with the response time for my repair, however the repair was not done properly, I tried calling them right away, but neither the technician who was here or the person from company number, had the decency to call me back. Then I called you guys, but you allowed that company to set an appointment 2 DAYS LATER, rather than insisting they return quickly to do their job!! THAT IS NOT ACCEPTABLE!!! I received a recorded message from you to call them today, but I called 3 times and they STILL have not responded!! WHAT KIND OF SERVICE IS THIS???

Very seamless process end to end. First time utilizing Choice's help for my home. The scheduling was simple one-click. The technician arrived within 24 hours (I am sure I have had people show up after multiple days of waiting). The tech was very knowledgeable, explained the issue and resolved within an hour. All with no involvement from me. I would strongly recommend CHW to protect our assets. Manju.

Dishwasher broke and repair tech found that many parts needed to be replaced. Choice Home Warranty agreed to replace the appliance due to too many parts broken. We were given a small replacement value, submitted an appeal, and was then given a much higher offer (closer to market value). We are happy with the process and the outcome.

The customer service was very nice, and he explained the best price that would fit my needs, he made sure I understood everything right and offered me the best deals possible. Thanks for their kindness and the best plans available.

The person I dealt with over the phone was very professional. Very knowledgeable. Explained my coverage completely. He even asked if I was a senior and I received another discount. Thank you for your service. I will not hesitate to refer you to a friend if the subject comes up.

Choice Warranty updated my policy to show that my geothermal unit is covered.

Salesman Mitch caught me at the right time. He had the right approach & sales pitch. I had just retired & was worried about expenses for my home in the future. I just pray that if I need your insurance that I have no problems.

Great worker, easy to talk to and wanted to fix the problem. The problem wasn't fixed but feel confident that he will get it done. He explained the problem to me where I would understand what was going on.

DO NOT USE CHOICE HOME WARRANTY!!! They do not cover anything! My freezer went out and the technician lied and said it was a freon leak. I knew it wasn't because it's a subzero and very expensive. I asked for a 2nd opinion and they wanted me to use a technician from their provider list. I don't trust liars so I got my own. It was not a leak! I had my technician fix the problem for $335. I was asked to submit the invoice and sure enough Not covered. What a JOKE!!! Liars and they do not stand behind the service. NEVER USE THEM!!! Stephen

On time, even called to come early. Fast, friendly service. Could not repair garbage disposal so they replaced it. Had to order the part and come back out to install it. Very quick, clean job. Left no mess behind. Very satisfied.

The gentlemen with whom I spoke to was very thorough in explaining the whole warranty to me. He also sought out the best deal that would apply to me, since I am a "senior citizen". He assured me that I would be able to contact him at any time, if I needed any questions answered.

Technician was professional, thorough, made suggestions on how I can get the max out of my unit and did a wonderful job troubleshooting and fixing the problem. He was punctual, respectful and a very nice man. I would hire him again.

Our initial call was on Thursday morning for a bad GCFI outlet making a terrible clicking noise every 15 minutes. The original tech was scheduled for Friday 3-8pm. I called the tech at 7pm and he said he had problems with his vehicle and asked it was OK to come out the next morning approximately 8-9 am. He never showed. I then called Choice at 11am and spoke with a claims rep. She tried contacting the tech and was unable to and asked that I give her a couple hours to get back to me.

Our home had an toilet plumbing line leakage problem. Water was running out and was causing high water bill. I called "Choice Warranty" and they scheduled a Plumber within 1 hour. The plumber came right next day and worked so hard for few hours to get the job fixed. The Plumber was so well mannered, respectful and knows his work amazingly well. We are so glad with the service. Thank you Mr. Plumber and especially to Choice warranty.

The electrician came on time, was very helpful in answering my questions. Fixed the problem. He did a great job! Would recommend him for another job. He deserves five stars???? Thank you very much, Malka **. Teaneck New Jersey.

Nothing is covered & bad technician. For sure, I will not recommend or renew my Choice Home Warranty! Cheap but crap! And I will make sure that I post this on the web too. A class action is coming for sure!!! The day is coming... You can tell your top management that they need to be prepare!

Jordan ** of Method Plumbing INC, was amazing. He had a hard time with my drain, my pipes are very old. He had to leave for another appt, after spending a long time on the problem. He promised he would come back and stayed until the problem was resolved. He was very professional and friendly. I would recommend him highly.

I transferred from American Home Shield to Choice Warranty in February 2019. My furnace broke down the end of February and they said it was a pre-existing condition. I had to prove my furnace was working when I signed up. First I could have had AHS fix my furnace before I transferred over to them. Why would I wait 23 days without any heat when I could have had the other company fix my furnace. Also I just paid $530 for oil just the week before. When I asked the manager, "Would you pay $530 in oil for a broken furnace, also wouldn't you have the other company fix the furnace if it was broke."

1st Garage Door mechanic check for repair, but found that replacement was needed for Garage door opener as it was not functioning properly. I am very pleased at the service that was performed and happy with Choice Home Warranty as they were quick to respond and set up an app't. I called and immediately I had an appointment for the next day.

Multiple claims have all been denied and each was denied because of improper maintenance. Most outrageous was when a claim was denied on a hose that connected the cold water to the hot water system. How can a hose be maintained improperly? Choice Home Warranty has cheated customers in the past and I believe that they continue doing so. Beware of this company and do your research.

I had scheduled for AC Service repair on Saturday morning and the Choice representative confirmed 4-24 hrs turnaround time. I requested for urgent help as AC unit was not cooling as room temperature was in high 80s, because of Houston heat. To my dismay, the dispatch unit was completely poor as they didn't contact till Saturday evening and when I contacted them at around 4:40 pm, the dispatch person simply texted back that he can't take the call as he is with his children. I asked for help as it was an emergency and he simply responded that he can't help today as Choice Home Warranty company delayed things at their end to notify him.

Repairman was courteous, on time and addresses my problem. My dishwasher had a hose that was dry rotted and broken. He ordered another one. There is nothing else to say, I stated my problem and what the service man did. They will call me when part comes in to install it.

I purchased a policy from them, then went to use it a few weeks later. My dryer wasn't heating right and they said a service person would call within 24 hours. I use my dryer about every 3 weeks. Was told it wasn't covered as the last time I used the dryer was the 5th and the policy didn't start until the 16th, it was the 21st. They did not honor the policy, thus they broke the contract. They charged me $96.67 to cancel and it was the company that didn't honor the contract. How many people check their dryer every day to make sure it's heating and working properly? Would never recommend this company to anyone.

Very satisfied with service company professional. Arrived on-time and ordered part for washer and was able to open additional claim for oven, still waiting to hear back on that but should be covered as well. No scheduled time as of yet to return with needed parts. Thanks. J

What started as an A/C issue in October turned into a Heat Issue through January because of unreliable, unprofessional HVAC vendors. After 3 months of patience and understanding (and 3 different technicians not coming when they said they would or not communicating at all) my family was left to contact our own HVAC company when the weather dropped below freezing. Even though our unit runs constantly (which isn't cheap) our home only was getting up to 50-60 degrees. But, since there was nothing "broke" there was nothing to "fix" so I have been told by the highest manager at CHW (who will not give me his last name or email address) that there is nothing they can do to help.

I can't begin to tell you how impressed I was with the Service provided to me by Alex **. I was looking for new home warranty insurance and I was filling out info online for Choice Home Warranty. I received a call & it turned out to be the best call I could have answered. Alex was just so helpful and understanding in my situation. He was very informative and I couldn't be happier on the deal I was given. More so the peace of mind I now have that I'm completely covered for so much less than I paid elsewhere in the past.

We have called 3 times for the same issue with our washing machine. F-11 error code. 2 service men came out and the last one serviceman from Sears stated we should hear back from Choice as to what they will do about our washer but never heard back. We waited 4 weeks and decided to call in another service request in which we had to pay another trip charge which is totally unacceptable. After complaining we were offered a zero charge on any future service request because our complaint. So what if we do not have a future service request before our contract expires? This is crazy.

I thank you Choice Home Warranty for having such a good staff & products that is not that expensive to help us home owners. Please continue to help us with all of our home needs. I will also recommended your company to all people that I meet. Because if you have a home you are going to have breakdowns and if you do it have a way to fix them. It can make you depress. Thank you.

This was our FIRST CALL to service our refrigerator lower freezer area. The drainage area, clogs up, water freezes, then drains on the kitchen floor. Our tech, knew EXACTLY what needed to do, efficiently, quickly. He took off the freezer door, removed the drawers, got right to work. He is an asset to his company and they need to know that. RC Refrigeration LLC. Thank you. I highly recommend CHOICE HOME WARRANTY.

Twice I have called Choice Home Warranty about an appliance problem. The first time the technician they sent was unable to fix the problem I had with my ceiling fan and I was eventually told that the problem I had was not covered and I had to pay the 60 dollar fee and the problem was never fixed. I called them this past week about my dishwasher and the technician told me they may once again not covered. You should not advertise something when in reality it's not. I will certainly not be renewing when my contract is up.

Had to have 3 contractors and am not satisfied. Air Pro installed a Control Board and Dual fuel Thermostat. He charged me $150.00. I am not satisfied with new Thermostat. The third contractor adjusted the thermostat as much as possible. I just am not satisfied with the new Thermostat.

I know this is to rate Choice Warranty but I need to express my concerns with service company. The AC Company (Air Time) charged me $150.00 to program my new WIFI thermostat because it was not done completely by my husband BUT they only programmed the AC portion. Technician could not program the heat portion & he was getting frustrated. He had the manual instructions on his cell phone (we had thrown packaging away) but he didn't understand the WIFI system... He said he was old school & advises people not to get WIFI thermostats. I paid the entire $150 charge but I feel I should of only paid for half since they only did half the job. My husband fixed it within 5 minutes after they left. In the future I hope Choice Warranty uses Companies that who have technicians that are more advanced in today's technology.

I obtained Choice Home Warranty right after the purchase of my home in 2014. I believe I have used the warranty services a total of (4) times since then: microwave, disposal, furnace and air conditioner repairs. The contractors used by Choice in my area have been professional, TIMELY, courteous and experienced. All problems were easily repaired with a fast response time. The co-pay is also the most reasonable of any other home warranty companies that I perused prior to selecting Choice. I would (and already have) referred friends to them and I will continue to do so.

Choice was unable to find a tech in a reasonable time frame. They allowed us to find our own tech. We were under the impression they would reimburse, but found out later that it is only a fraction of the cost that they reimburse. This is in the fine print of the contract. Our error. Lesson learned. Next time will wait till they find a tech.

Tim ** was very helpful and explained everything in detail. I just had a horrible experience with another home warranty and I was very skeptic about another one. I liked the way he worked with me. I am very hard of hearing and he was very patient with me. I look forward to working with Choice.

You accepted my request for assistance for my furnace repair quickly. I was disappointed that you only covered about 30% of the bill. I had to contact a repair company due to the time of year and temperatures far below what we could live under.

Hot water hose attached to the water heater on top was leaking at its joint. Connection with wall pipe. Great technician, he knew exactly what to do. Quick, knowledgable and professional. I am a first time home buyer and I feel so confident and thankful for Choice.

While I have been very satisfied with the service I received throughout the year, I am very disappointed with your renewal process. My contract does not expire until mid-March 2019. However, I have been receiving emails and calls since November 2018. I understand marketing but when you get call after call, sometimes on the same day, it is frustrating. In addition, when I was going through the renewal process today (March 8th), the representative was pressuring me to sign up for a long-term commitment. I told him numerous times that I was not interested. When I finally told him I only wanted to renew for one year or I would go elsewhere, he basically hung up on me. In the end, you have a good product. Don't ruin it with cheap solicitation tactics.

HVAC Compressor Repair - Customer service was very pleasant and easy to place a claim. The service contractor they sent out this time seemed very knowledgable and professional. There was a little bit of a delay with Choice approving the repair - but that is just due to the procedures Choice has in place for repairs. However, once it was all approved - they came back out and completed the repair and the system is working perfectly!

We needed our drain in our upstairs tub in our new home snaked. The tech showed up on time, and was polite, professional and efficient. He also showed us how to remove the drain plug, which we couldn't remove - someone had overtightened in the past, now we can access on our own. He also took a few minutes to switch the hot/cold water lines to our washer, which were reversed.

Stopped up sewer - The tech did an AWESOME job!!! He was friendly and knew what he was doing. We are very happy. I will definitely tell lots of people!!! He was on time and fixed the problem fast. Thanks for all you do!!!

My 1st experience with Choice Home Warranty was Amazing. The response along with dispatching Alvarenga Services was fast, professional and courteous. My washer had to have replacement parts. My refrigerator had to be replaced. If I had any reservations about a home warranty plan they have been eliminated. I will surely extend my coverage for many years to come. Thanks from the bottom of my heart!!

TOILET leak - Fast and Efficient help. Service and Repair totaled $ 195.00 but was notified only $ 30.00 was authorized... A little confused about how it's prorated. Was told that I was responsible for $ 75.00 service fee and remaining would be covered. I took that as remaining amount covered at 100% not a prorated amount. Got a Confirmation email that I would receive a check for $ 30.00 within 30 days.

I registered the issue online one night and had an appointment set on my behalf the following morning. The contractor came to home diagnosed the problem, replaced the disposal with a new one and was gone in less than an hour. All I paid was my co-pay. Incredibly simple and efficient process all around. Thanks, Choice!

Today I received a phone call from CHW because of an email inquiry I submitted last night. I wanted to transfer coverage from a home that I sold in September 2018 to a new property and request a refund since I was not using the service from October 2018 until now. The customer service that I received today was horrible and completely unprofessional. The representatives spoke to me as if I were not a valued customer, my business was not wanted and they failed to even try to resolve one of my issues. I have had AHS on my rental property for the past 16 years and not once have I experienced the level of unprofessionalism that I received today. I was shocked and appalled. I honestly believe that customer service training is badly needed immediately. With all of the competition that Choice has, this type of behavior would persuade some consumers to switch companies. Thanks, Mr. **.

I previously thought about trying a home warranty, but never did thinking it would be very expensive and not cover very much. I was wrong, the cost is reasonable, the coverage is extensive, and the salesman was great. In all honesty, I haven't used the service yet, hopefully that will be great also.

I own three houses and have warranty on all of them, every time I have an issue the answer is: This item is not covered! The technician came in and he said the gas valve is not covered and he wants to charge me $600 to replace it but he recommended to replace the whole unit for $5,500. I called another tech and the switch was off. The guy charged me $75 for the visit and turned the switch off! UNBELIEVABLE!

Just bought into Choice Home Warranty so I don't have much to say about the actual service. I will say however the salesman who was I was on the phone with was completely rude. He seemingly got annoyed and pushy when I told him I wanted to see the coverage with a competitors side by side.

I have been shopping for a home warranty. Jerry ** was informative and helpful with options suited to a retired couple's budget and needs in an older home. He was clear about coverage and payment plans and did not mind repeating the information when needed.

I bought 3 years coverage the highest one they sell. But came to know only later even basic things are not covered. When I signed up I was told everything is covered. I was specifically told that AC/heating all are covered. The 2 claims I submitted were rejected saying it was not covered. It is when I tried to cancel the policy, I was told I will not be getting any money back because there is penalty for cancellation and there are some complex things they calculate, so I might end up paying them to cancel the policy. Wow wouldn't that be fun.

My wife and I are very please with our Choice Home Warranty. The customer service person, who scheduled this job was professional and made certain that the services were provided as soon as possible. The company, appliance appliance repair' technician gave us a call, right on schedule and is taking care of the problem. David **.

I have had Choice Warranty for 5 years and do not call them very often. Every time I do, it takes days for a technician to come out, and they usually misdiagnose the problem all in Choice Warranty's favor so they don't have to pay. I called for a plumber. I KNEW my main drain was clogged. Plumber came and said it was a septic issue. Called another plumber and it was indeed the main drain. I couldn't want for Choice to fix it as you need to be able to use a toilet in your house. Had an issue with my water heater, the tech popped the control panel, said the wires were burned and that I needed to replace the water heater. Choice denied my claim saying there was sediment build up and it is not covered. This water heater is about 13 years old, they don't consider normal wear and tear? I did appeal the decision and they sent me a $500 check to help with the replacement.

The technician from Omega Force was on time and presented himself professionally. He understood my problem with the oven temp and proceeded to check it out. Although it took a while because of the oven having to go through cycles in order to determine any fault, he was very efficient and friendly.

The service Technician was dispatched promptly and was courteous. Unfortunately, the garage door spring repair was not covered and I’m out $185. I have had other services and they were covered. So, I will keep the contract at this time.

HVAC went out and they are trying to say it was due to an "electrical" surge. Total BS. My husband has been an HVAC technician for 30 years and never had an electric surge happen that caused an HVAC to burn out. Many other reasons but not a surge. Now I have to get an attorney involved and file a BBB complaint because they want to find outrageous reasons to deny your claim. To boot, husband had knee replacement surgery so we have been home for weeks, no surge ever, no tripped breakers. They think they can just make up reasons to deny a claim.

The total experience has been fine so far... I am just a little concerned that when the technician was scheduled, I was notified after the window of arrival times had started. You need to give people a little better heads up so that we can be sure and be home during the window of arrival time. And the e-mail with the determination was not user friendly; you have to appeal the claim to accept it? Not the best worded e-mail.

We moved into our home 2 weeks ago and suddenly when we ran our dishwasher the rinse water backed up into our sink. Choice Home Warranty's technician found a blockage and opened the drainage line. He then addressed the microwave issues and was unable to cost effectively fix it. We were authorized to get a replacement At a prorated amount. We were very satisfied. The technician was friendly and knowledgeable. Time of day of the appointment could have been better but overall better than good experience.

Our garbage disposal stopped working so we contacted Choice Warranty. The response was immediate and within an hour or two, we received an email notifying us that an appointment had been scheduled. The technician followed up with a call and arrived the following day to perform the repair. The service we received from Choice Warranty and the technician was excellent. This is the second appliance we've used Choice to repair and both experiences were absolutely positive. Great customer service and prompt & effective responses.

I would like to Commend Anthony ** for his exceptional service while signing me up for Choice Home Warranty. He was so knowledgeable and helpful that I decided to sign up for 3 years thus saving me additional money and a lower service rate. I am a retired law enforcement professional and realize the importance of the type of coverage Choice Home Warranty offers. Anthony was able to answer every question I had and left me with peace of mind, which is a Godsend for me. When I couldn’t locate my wallet he was so patient. It had gotten stuck in the drawer I kept it in, lol, he humored me and put me at ease while I located my credit card. Excellent customer service unfortunately has been more difficult to come by now a days, Anthony has renewed my faith.

The servicemen arrived on time. The service repairmen were very professional and worked quickly to fix our garage door opener. We are very pleased with the service we received. We will definitely recommend Choice Home Warranty to our family and friends.

I had a stoppage in the master bathroom that it took 4 days to repair so it leaked and caused a HUGE water spot downstairs in my kitchen. Choice covered the stoppage, but not the damage it caused which is EXTREMELY frustrating because now I have to come out of my pocket to have it repaired. I appealed it, but that was useless.

This company is way better priced and affordable than any other company and offers way more coverage than most of the other companies and a lower deductible. I think I made the right decision. I would recommend going with them over any of the other companies for price and deductible. Thanks.

Pool pump - Service was scheduled immediately. Tech came out as scheduled and repaired pump right first time. Tech didn’t try to upsell or have to return to fix it. Very pleased with entire process. Never had any complaints about customer service or response.

Plumbing problem. Your automatic technician assignment and automatic scheduling is very inefficient and needs much improvement. There has been occasion before when it took days before I was able to get assignment and even further out for schedule. It is not timely at all.

Fraudsters. They literally don't cover anything even under their total plan. Everything that can go bad is excluded. I will recommend to buy some other home warranty besides Choice Home. They keep calling every day when the renewal time comes even after telling them to don't call me. And when you are renewed, they will give you hard time with claims and deny everything that you need. So stay away from this fraudulent company and go with a better brand even if you have to pay a premium for it.

While I signed up the contract with Choice sometime in January, they didn't tell me any of these catches but told me that all the appliances included in the package are covered with no tags attached. The sales rep didn't even talk about reviewing the terms and conditions before a formal sign up and now I hear that this or that is not covered per the fine prints in the contract terms which amounts to nothing but cheating on the customer and unfair business practices.

Garbage disposal repair - I had a very good experience and the service received was outstanding. The customer representative as well as the company providing the service were outstanding. The plumber making my repair was very professional, courteous, and thorough. Very pleased with Choice Warranty and the service they have provided.

Claim for problem with dishwasher - I called in a claim on Thursday and didn’t get an appt till Mon. Tech said it needed a pump. It was approved. Am now waiting for it. A week later I still don’t have it repaired. That is too long, you need to speed up the service.

Heating unit - I wound up canceling the tech that was coming but the customer service was great. They answered quickly and got me set up without any problems. I will be remembering my warranty every year. A + + + + +.

Dishwasher wouldn't turn on. Harrell Appliance did a great job. He was fast, on time and courteous. You need to hire more technicians like him!!! I give him 5 stars. He is my first decent experience with your company. I give your CHW only 2 stars.

Replace belt on washing machine - Serviceman came out day after calling it in. Did not leave a slip and now 11 days later I am still without washer. Unacceptable. Contract states item will be replaced if it cannot be repaired. I called in a few days ago and was told someone would get back to me after they spoke to service co.

I rec'd response very quickly after I submitted my claim. Abundant Air responded quickly and came to my house the next day. Travis was very professional and efficient. Discovered problem and put in claim. Choice responded fast and heater was repaired within the hour. I was very satisfied with the service.

I placed my order for the policy and everything was easy and informative. Then I got a call and I told the guy on the phone that I had a quote already and he said he could possibly make it less. I said ok and heard him out. I then asked what would change from the policy I already had and he said nothing would just be cheaper and he went through his pitch and everything and told me the cheaper price and asked what I thought. I said sounded good. He said they could take a credit or debit over the phone and I told him that I had already paid the first month's amount this morning. He responded with, "Well why didn't you say something," and then hung up. I think that was rude and unprofessional.

Electrician Chris. From Electric Company, serviced my two electrical outlets for ceiling fans and he was timely, accurate and professional. He performance was outstanding. I will recommend Choice Home Warranty exclusively to all my friends and relatives. Thanks, Choice Home Warranty. So glad I choice you.

I have not received the final service on my dishwasher... but it has been a smooth experience whereby... I didn't have to pull teeth to get service or response to my urgent request. I am happy to choose a good Home Warranty Service.

Frigidaire Stove went out. The cost to repair stove exceed the amount to fix the item. So Choice Home Warranty decided to replace the stove. Choice Home Warranty gave me the amount of money that it will cost Choice Home Warranty to purchase it. Policy state that they will repair or replace any item that is broke. Home owner still has to come out of pocket to replace item. It take thirty days before you can receive payment from Choice Home Warranty. So I'm out of stove for thirty days before I can purchase a stove. VERY DISSATISFIED CUSTOMER.

Toilet broken. Excellent service! Did not try to do as little as possible which was my expectation. Will use with other needs. Jimmy was friendly and competent. This was our first use of the policy and we were pleased with the results. Hope this continues in the future.

The technician arrived on time and changed the gas valve but refused to let me keep the one he took out indicating that he was required to take those back. He also refused to check the automatic cycle mechanism indicating that he did not recommend using that cycle as he felt that it would take longer to dry the clothes. He also had me pay him the deductible up front as he said it was company policy. He noted that the dryer exhaust was too long and the it should vent directly outside which would be impossible for us to do. He also indicated that the hose needed to be cleaned out at least once a year and that we would need to hire someone to do that. I am dissatisfied with the service mainly because he did not address the automatic cycle mechanism issue which was one of my stated concerns.

Water Heater - The tech came out on Saturday, but didn't have the part. Was supposed to come back on Tuesday, but they didn't schedule him to come back until tomorrow. So the work is not complete yet. I will rate again once the work is done.

Haven't had continuous heat in past few days. Technician (N.Z.) sorry don't remember his name, replaced thermostat and heat is working great. Technician was very professional and cleaned up area. Great choice for employee. Looking to get this coverage for my grandparents' house.

The only negative I have at this point as I just purchased yesterday is rep (Matt) a little pushy. I had no longer entered info for a quote when got call. Didn’t even have time to review options. Think he gave me a good deal though. Time will tell.

I am very satisfied with the response time Choice Home Warranty handled my claim. Submitting the claim was very easy and the repair person showed up as promised. I will definitely continue my service with CHW for years to come and recommend to friends and family. Thanks for the great customer service!

Claim for my washer issue was reported Saturday March 2, 2019, technician arrived Monday 4 and issue was solved yesterday March 5. Good job. Very happy to have Choice Home Warranty for all my house issues and I recommend this company and its home warranty program.

Tech. arrived on time, checked microwave and found inside guts were burned up beyond repair, case manager called. We talked about claim and why it was denied. After talking to claim manager and explaining what the problem actually was, the claim was approved! Great job!

NV Handyman LLC was on time, very knowledgeable about how to do repair. It was raining that day and he took off his shoes at the door even though I didn't ask him to do so. I would definitely recommend NV Handyman LLC and would use their services again for repairs at my home.

Company Supervisor. Your company came recommended by a friend although we were considering another company. At this point we are NOT HAPPY and will ending our business with your company and going without initial choice for the below reasons: 1 March 2019 evening I contacted your office to report our water heater component was broken and requested service repair/replacement. Unbeknown to me, your customer service rep closed my request to repair citing 'not covered' but FAILED to inform me, the customer.

Excellent service all the way. I give it a 5+. Technicians were polite, timely and very efficient. They know what they are doing. My warranty policy expieres 9/22/2019 and I will absolutely renew at that time. Previous calls to CHW for info excellent.

Since getting this warranty, it's been an uphill battle to get you guys to pay for items. Most recently was my freezer repair. I called on a Monday. I did not get service till Friday. I was initially offered $349.99 to replace the freezer. The amount is about half the cost to get another freezer. I've since been offered $500 which is still insufficient. My understanding when I got the warranty was the freezer would be replaced if it couldn't be fixed. The agent that offered the $500 was rude as ever. I will not renew this warranty. It was a waste of my money.

Technician was on time and very professional. He accomplished the repair in minimal time and cleaned up the site after the job. Very satisfied. I am not convinced that with the co-pays and coverages that a home warranty is worth the cost and am inclined to cancel the policy on the anniversary and self-insure.

The two young men came and looked at my furnace and diagnosed the problem. They told me it was a capacitor and blower, but that they were going to contact Choice Home Warranty, get the part and return to replace it. I will have to wait for the ultimate result of this service, value and coverage before I can fully evaluate this service call. They were very friendly and courteous.

The contact phone # provided by CHW for the contractor was for a U-Haul company - so, I was unable to communicate with the contractor until they arrived at my house. The repair exceeded what CHW was willing to provide, so CHW opted that It is more cost effective to replace your Oven Stove Cooktop than to repair it...and offered me only half what my range was worth (I had a Kenmore priced at $600). When I was contacted by a case manager, I asked her how they came about the value of my range - they didn't figure the oven capacity or the features at all (I know you don't match brands). She then graciously offered 75% the value of my oven (out of the blue) - why wasn't the first offer? And asked if this would be okay, as if I had a choice?

I thought maybe I would have to wait forever for repair service but was pleasantly surprised that I didn't have to wait long. My agent was very helpful in the process, took the worry out. I am looking forward to future experience with Choice Home Warranty.

Still waiting for hot water. Sure glad it wasn't the furnace... I would be freezing to death! First had to wait on supervisor sign off. Then wait on CHW sign off, then wait on part to be ordered. Customer service can't tell me status of ordered part. Why does it take this long?? Had to pay a service charge right away...no waiting for that!

Terrible experience. Hopefully home warranty buyers will read this review and reconsider their decision with this company. I personally don't recommend them. My AC broke and has been diagnosed for low on refrigerant. The company responded saying that they don't cover the leak test and usually the leak is from corrosion or rust which HW also doesn't cover. If corrosion or rust is not covered why am I getting the warranty right? Anyway I had done the leak test and found out it was leaking from the valves at the condenser. They responded this time saying that the valve is an effective maintenance item and failure to keep up the maintenance per the manufacturer results this issue and they don't cover. :)

Before I hit submit someone was already calling me. He explained the discounts in great detail and helped me make my decision. I could easily understand him and there was no pressure so I didn’t really feel like I was on a sales call. Well done.

The whole point of paying for a home warranty plan is to help with repairs or replacement of an item when it fails. Our gas water heater needed to be re-lit every once in a while and several weeks ago, the pilot light was going out almost every day for a week. Finally, we could not get it lit and filed a claim CHW. They couldn't find anyone to come out (just like an electrical problem we had previously - we had to find our own electrician) so we called our plumber who came out to check it. He said it needed to be replaced and there was a very small amount of water under the heating coil and the coil itself was damp. This was a 19 year old water heater. Once he told CHW there was water, they said they don't cover the water tank itself and they don't cover any repairs due to leakage. What is the point of having the policy if they don't cover the replacement when needed? We are out $1,100 and will be canceling the policy asap.

When I decided to go with Choice Home Warranty after being with another for 7 years I specifically asked if they cover Salt Water Pool systems. The individual stated they did. But after paying for a year upfront I have found that they only cover the pump motor and nothing else. The previous warranty covered it all. Since I use the same company for keeping my pool clean and running efficiently I will take a look around at the end of my contract based on how well CHW meets my needs based on their contract.

I called and spoke to polite person on phone reporting problem. Visit was scheduled in 2 days. The time was a big range but bender said he would call half an hour before. He called, I ran home, he waited a few minutes. He repaired dryer, had the part needed. Very pleased but when I went to use washer when he left it was not working. When my husband got home he turned on water and it was fine. So, for the most part, it was a positive experience.

Kenmore washer repair - The Appointment was made within 24 hours. And I received a follow-up call from customer service. The call was courteous and thorough. Service call two days later. Repair done.

It has now been 4 months since my an initial call and not of and has not been fixed to. The two service companies that you have sent to me have been very nice and very accommodating, however my job is still incomplete. The 1st service that came obviously ordered of the part, but quit your company before installing. The 2nd company you sent did not even know the initial problem and did not even have the part with him nor would your representative at your calling center give him the information on the part that was needed so it could be re ordered. Said he would return when he gets part. Despite all of this, I must compliment of representatives I have called because they have been very accommodating, it's just sad that the whole situation is not been coordinated better than it has.

I was only inquiring about home coverage today, but due to the helpfulness and informing practice by your sales rep, I have purchased an entire envelope of coverage with both basic and add-on categories! The cost of coverage plus, most importantly, the coverage itself is by far better than any other company I have inquired about before. All questions were answered fully and quickly, I purchased just what I wanted and needed. No fluff, no pressure, just a totally professional experience!

I wanted to research warranty companies, plans, costs, and customer reviews online. I had barely entered my phone number when the phone rang. I tried to explain I was looking and intended to purchase once I had researched online. The sales person wanted to tell me everything, including what customers think. If I had wanted to speak with someone, I would have called. I went online for a reason, but I was never allowed the opportunity to research. Although the price kept changing, I bought a plan. I just wish it had been more customer friendly and not so high pressure.

Customer service rep rude. Did not want to give me information. He was impatient and transferred me to someone else and hung up the phone... Rude rude rude. Arrogant. You cannot treat people like they are idiots. He was annoying and frustrated and frustrating. He has no respect. Overtalked me. It was not a pleasant experience. I am going to cancel contract.

My garage door opening button from the wall didn’t work so I open the case using the Choice Warranty company website. The next day I received an email from the Choice warranty company saying they are looking for a repair company, but if I find the local repair company to speed up the claim then they will reimburse me. I find one local company and the repairmen came in next day replaced the gear. The repairman called to the Choice warranty Company to get an approval, it was approved and fixed the same day. The same day, I received an email from the Choice Company saying they will reimburse me with the price I paid. It is very handy to have a website where I can add claim quickly and I appreciate their quick response.

Buyer Beware. My first and only claim was denied because it was probably seen as a high dollars expense for CHW. My claim was for my air conditioning unit that was not working. The tech sent by CHW was good and he identified it as probably a faulty evaporator coil. He needed approval from CHW but told me not to hold my breath as CHW are known to find reasons for not honoring the claim. He showed me the report. CHW informed me that there was a slight rust and denied the claim. Subsequently another company informed me there was no rust. The claims manager was adamant and not very friendly. I cancelled my contract and she could care less.

Furnace would not come on. CHW was called and they forward my claim to A M HEATING AND COOLING. I got call around 10:40 am stating they were sending a tech out around 11:30 am. The tech arrived promptly at time stated. The tech found problem immediately and had to go get part and he fixed my furnace.

I requested service for my washing machine on February 25, the company came to my home February 28 to check my washer. The repairman/technician told me that my parts will be back in 5 to 7 days, not counting the weekend I assume. I am handicapped and going to the laundry is not convenient. I will wait to see if my parts arrive in a timely manner.

Called to get a quote and I was extremely impressed with Kelly. She is very knowledgeable, patient and helpful. Will definitely refer ya all to family and friends! Need to cover sprinkler systems too, please! Love the discounts as well!

Temperature was inconsistent, we suspected a thermostat problem. The technician arrived within the scheduled time and was very courteous and efficient. He diagnosed the problem in a short amount of time and called CHOICE for approval, which we're still waiting for. He told us it would probably be done by Tuesday if all goes well with the approval.

Garbage disposal was not repairable and needed to be replaced. Tony from Prime Contractors was wonderful and prompt. Thanks highly recommend. Every thing is in good working order. There are no leaks or issue. Filing a claim was easy. Thank you.

The person who helped us with our complaint was very helpful and tried her best for us... We thought we were covered with this problem and we were told we were not but your person was kind to us by giving a token fee to help us buy a new refrigerator. Thank you...

We had our furnace checked by a technician and discovered blower is shut. So CHW received a claim to order the blower. CHW's email indicated that the part will take 3 weeks to arrive or a buyout was offered. I took the buyout even though was a smaller amount that would have cost to replace the blower but it helped and I am grateful for CHW's help. I end up getting a new furnace instead.

M&K Plumbing came out almost immediately and realized that they had to come back to continue to unstop the sink. They did the next day and did unstop the sink. The tech did offer to put a stopper in one of my sink however he never did fulfill that promise. Bummer, I trusted him on his word and gave him a stipend for for that promise, however he has been unable to be reached now. Thank you CHW for dispatching help quickly.

Stove Repair - James ** and his company Handy Dad resolved the problem quickly and efficiently. I will definitely call on James for any other appliance issues, and if I request repair via Choice Home Warranty I hope Choice will employ Handy Dad.

The people being sent to fix the problems are not qualified and they have to return several times. We have had people come five times to fix a toilet and can't get it right. Bottom line...they don't know how to fix a toilet. They went to fix the noise the toilet was making to fill up periodically and they left a water leak in the bathroom and we are having to put towels to soak the water.

I placed the call to CHW at 8:30 AM describing a water leakage issue from our water heater. By 1:00PM the water heater had been replaced by a reputable plumbing firm. The plumbing firm called and was able to replace the water heater the same day and called several times to provide accurate times when they would arrive to replace the water heater. I will definetly use their services again if needed in the future.

I understand most claims are not emergency but no heat in February is. Not having the ability to expedite service is quite frankly unacceptable. And then when I expressed displeasure with my level of service the assigned tech simply did not show.

My garage door motor broke so I contacted Choice. The rep was very helpful and friendly and assured me I could obtain my own regular garage repair man and I would be reimbursed directly. She explained everything thoroughly. My opener was fixed the next day and I immediately received an email stating my check was being sent. I've already used Choice to have a faulty ceiling fan replaced with excellent results. I recommend Choice to my friends and I'm so glad I decided to get this insurance.

I bought a policy this morning March 1st. The man was not very nice, he just tried to hurry me to give him my credit card info. I explained to him our company have multi rental properties under American Home Shield and First American Home Warranty, like to know if there are discounts, you can hear the noisy background. I believed they are at telemarketing call center, he is not an employee of Choice Home Warranty. I called 855-5798687 late this afternoon want to buy another policy, the same man answered and he remembered me, I asked if there are promo code and he was so nasty, he said if I do not buy it in this minute, he is closing the office, it was 4:20 NV time zone, before I asked another question, he hung up on me. He cannot wait to get off the phone.

Electrical Repair - Alvarenga Handyman LLC, was extremely pleasant both on the telephone and in person. They were timely and courteous, quickly identifying the problem and made necessary corrections on the spot. They also ensured they did not track any dirt into the house.

Updated on 01/20/2021: Mr ** was very professional. He explain what the problem is and sent a claim in to get approval to do the work.. I need to know what the status on my work order is.

The CHOICE representatives are always professional and courteous and they're very helpful! The company responds very quickly to any/all requests, and they follow-up in a timely manner as well to make sure everything works out. Great and fast customer service!

I have been with out a refrigerator for OVER 2 WEEKS!!! WORST customer service EVER!!! At this point I would NEVER recommend your service to anyone. How can you send these canned emails and responses to your customers when they are actively having issues with your service. People work hard for their money that you receive for a service you do NOT provide. If your Company does care about its customers at all, I will get a call to discuss this BAD service and actions to correct it!!!

My wife and I live in CA. and own property in NV. CHOICE HOME WARRANTY! Professional, accommodating, easy to reach and get response, good affiliated contractors. Keep up the good work. If the quality continues to be the same, we will continue to be your customers.

I called Wednesday at 5PM. Finally got the girl to submit a claim. When I received the email to confirm the claim had been dispatched the address had PIney Flats as the city. I immediately called back and got someone who could look it up & said it went out with the proper address. I was contacted by a company & the schedule was to come Monday between 3-8PM was totally unacceptable for a leaking water heater. I called again & was reissued to House Doctors but the email then said it would be Tuesday afternoon.

Washer - Technician has done a great job, but has some additional work to do. I waiting for him to call for a return time to complete the job. I am satisfied with his work, but he's not finished. I will when he is done. Thank you.

Washing Repair - I couldn't award 5 stars because the repair hasn't been completed. Parts are on order and the arrival date has been confirmed to us. The technician was professional, knowledgeable, helpful and kept us informed. We are confident that the repair will be completed to our satisfaction.

I have been a customer for about 2 years. I called for service a few times to repair my ceiling fan. Never heard from the technician after the first phone call. It's still broken. My stove needed to be repaired. The guys come, 2 weeks later it broke again. Next service call, my water tank was leaking, the guy comes to see it and reported the problem. Like previous times, they informed me that Choice would not cover certain parts so that I will have to contact my own service. There is always something in the long contract agreement that they get away with. I can go on and on about these issues. Also, I always had to pay the $45.00 technician fee for the first appearance and the problem was not resolved. Advice? Don't fall in this trap and waste any money. Hire someone else.

This was a rip off! Upsold me a policy stating that I could get my septic tank pumped for free once per year to be told they would not cover unless it floods in my house. $1750 out my pocket and extra for policy I couldn't use for full tank and damaged lench line. WHY BUY HIS SORRY POLICY! WASTED MONEY ON POLICY I COULDN'T USE.

The two gentlemen who were sent to repair my refrigerator were from Texas Home Appliance Service. They were a little past their expected time but that's okay with me. They were nice and took care of the problem. I would recommend their service to others.

I had a contract with this company for approximately 5 years. I tried cancelling the contract several times beginning in 2016. When I spoke to anyone, I told them that their service was horrible. They sent out non professionals to do the work. The small print in their contract shows, they basically cover nothing that would break or need to be fixed or replaced!

Broken Microwave. The repairman called and texted immediately. He was punctual, polite, professional, and knowledgeable. He explained exactly what was wrong in a way that I could completely understand. And, he had all the parts he needed to fix it. I really appreciate the fabulous service. Thank you.

The Choice Home Warranty representative was very good. The more we talked, the better it got. I now have a peace of mind at a very good price. I have been thinking about getting a home warranty for a good while. Now I have one I can afford. I also chose to get the 5 yr plan to lock in the price. Thanks, Ruiz.

I’m going on 1 month now with a Stove that Choice Home Warranty have “in fact” sent Sears out to repair. Feb 5th, current date no parts have arrived Mar 1st. No fair resolution, no call, No email or contact.

My refrigerator stopped running so I called Choice. They processed my claim advising the repair company would respond in 6 days. That's is too long to wait for repair or replacement. The very next day after filing my claim the repair company contacted me saying it would be even longer for service. Unacceptable.

AC unit coils clogged, Technician came out. Very nice. Fixed problem. Was there two hours. Cost me $1200 that was not covered from home warranty. Very, very disappointed in company. I will not purchase again. The service company was very good, on time, professional.

Choice did assign a technician for the work on the stated claim. However no one turned up during that time and when called the technician they said that the appointment time was incorrect. Wasted 3 days in this to get a technician due to miscommunication from Choice.

The repairman was great but CHW will never have me as a customer again nor will I recommend them to my friends. This plan cost me a lot of money, I have used it very little and it cost me big time from the $45.00 to what they pay you for the loss and then I have to pay for the difference in price of the new mdse. plus installation. Never again!!! Unhappy customer.

I’m so impressed with the service, everyone was so nice and efficient. I told them what I need, they got prices for me. I went online a few days ago so all of my info pulled up, it was very quick and easy to enroll. The customer service rep was very pleasant. I felt good paying for the service. Great customer service goes a long way. I was like, "take my money." I’m so happy I found this company. Thank you again for making this so easy. The price was amazing. Thanks again.

Excellent response and service from the service technician. He was timely and competent. Choice Home responded quickly to my requests and also updated on all sets of the service repair. As a contract holder, I am very pleased with Choice.

I called with questions before finalizing my choice and was greeted by a very friendly associate. She answered my questions quickly and within minutes I was signed up. My emails with my policy information arrived very soon after. The ratings were the best for this company, so I am excited to see how things go.

Salesman got my address wrong even after I specifically told him not to use Pittsburgh as the city but to use West Mifflin. I had to call back to get address changed. I hope it was corrected. Not happy so far with the service and it's only been 24 hours.

The multi-year policy I bought included a limited roof repair. When I tried to use the policy it became apparent my tile roof was not covered at all by the roof repair...only shingled roofs are covered. Why wouldn't the salesman know this before offering it? I live in the desert so it should have been obvious. Subsequent calls to the Sales and Resolution departments got me nowhere. My calls were never returned and a Resolutions Manager who was supposed to call me within 72 hours never returned the escalated request. Removing the limited roof repair from my contract did not reduce the cost to me for the 3 year plan. Choice maintained it was free when I signed up...yeah right, nothing at Choice is free other than bad service.

The toilet tank was leaking water behind the toilet onto the floor. The plumber looked at it and had to go get a part. It took him a while because there are not any stores close to us. He did a great job and was very nice.

Gas stove burners were yellow. Communication was excellent. All commitments of timing were met. Technician was courteous, informative, and resolved issue efficiently. Technician gave a thorough explanation of issue and possible causes. We were pleasantly surprised that cost of the call was covered completely under the warranty policy.

It took more than 2 weeks to get an authorization to repair after you sent out 23 different repair men. 2 appliance, 1 plumber. And when the man came out and confirmed the leak was a bad valve instead of calling and getting authorization and making the repair on the spot he called later and now another day has gone by and I have not gotten a call when the stove will be fixed. 3 separate claims unacceptable for a $30 part. The first technician should be removed from your list.

I am so very happy that I chose you a warranty company as you sent me a repair company (Mitci Services) that gave me the best service that I had not ever received. They worked with my schedule, repair person arrived on time and took care of issue, just like that! I have already referred Choice to others. Thank you.

I was with a similar company for the last 10 years and every year it kept getting more expensive. I decided to look for similar coverage and it seemed as though as soon as I hit enter my phone was ringing. I had a great experience with Jeff. He gave me several options and the price worked perfectly for me.

Plumber helpful but leaked again after he left. He did not find the problem and fix it... Send him back please. He was on time. Nice guy. Toilet drips still. Paid him but not fixed. Upstairs one of three toilets in my new condo leaking.

Craig was an excellent agent. He answered my questions, explained things clearly to me and was very patient. He found discounts for me and gave me what I thought was a good price. I am a happy camper. I have already recommended him.

After calling Choice requesting a plumber on Sun, I had a plumber in my apartment on Tues afternoon. He works for a local company, and is a professional in his trade. This is the second time I have called Choice and the other call was for my freezer. The repairman fixed my problem in a short time.

Not sure where the breakdown in communication and execution happened but I reported my issue on Saturday and here it is Wednesday at 7pm I still do not have any heat at my residence. No way I should have to call daily for an update.

It’s almost one month to get my 18 year old oven repaired. Instead of replacing the part they are going to send the part out to be refurbished. I will not recommend my friends or family to get this warranty service plan and company.

Dishwasher Replacement - Ashley was very courteous. She expeditiously handled my claim. She explained the replacement/repair policy and proceeded to come to an acceptable resolution since I declined the initial "cash" offer. I'm quite satisfied with Choice Home Warranty. My prior Home Warranty company can't compare with Choice.

My hot water heater went out on one of the coldest Minnesota days this winter and I called to make a claim. There is a hole in the tank apparently and guess what? That is not covered. The main part of the water heater, the tank, is not covered. If you are okay with a long list of excluded items that should be included in a warranty, and getting bad news, then go ahead and get this plan. Otherwise steer clear.

Refrigerator freezes up - Repairman was prompt and professional. He was in and out in an hour. He was very knowledgeable and knew what was wrong immediately. I will use him again and I highly recommend him. He called to let me know when he was coming. Cleaned everything up and left no mess.

Called for service on my disposal. Appointment was scheduled for a week later. Repairman who was assigned my repair arrived and told me my disposal needed to be replaced. He did not have a replacement part. He could not call his office to check on a replacement part so took almost two weeks to get the part and my disposal has yet to be repaired. I will look hard before I sign a new contract with this company.

This company is based on fraud and they are here for your money. Watch out!!! Would not recommend this home warranty at all!!! Think before shelling out your money to them. They seem very promising and convincing when signing up but not worth a penny once you have an issue. It's like knocking on bare walls...

I have to say I was pleasantly surprised, after having issues with CHW in the past about coverage. CHW has stepped up their game, from the scheduling process all the way through settlement, after determination that appliance was not repairable. I was provided a TRUE fair market value for the appliance, which allowed me to go out and purchase a new washer/dryer. This is what a protection plan is supposed to be and CHW has made some great changes in their efforts to support their warranties. Thank you CHW!

Within 5 months of living in our house, our heat stopped working in our house. I contacted Choice Home Warranty who sent out Pro Comfort Air. Although the first day no one showed up for the appointment, when I called they were able to set up a new one for the next day and were obviously sorry that they missed the appointment. They have been very helpful and respectful and are working on the issue.

This request was a waste of my time and money because the problem was a leak in the faucet hose and the plumber said the faucet is not covered under the warranty. I wasted four days of my time and $45.00. The plumber did not show up within the window for the appointment on Monday, 2/25/19. The plumber showed up within the appointment window on Tuesday, 2/26/19.

My refrigerator went out on a Saturday night contacted the company Sunday. Received a Email stating that someone will be out Wednesday but no one showed up. Called back 3 times complaining about it then I get a Email stating someone will be out Friday... They came and look at it & didn’t have the parts so they had to order it... parts came the next day but they was closed so I had to wait until Monday morning which they came out to put the part on but the refrigerator still didn’t work. So I gets another Email saying it will be cheaper to replace the unit. So replacing my unit is giving me 390.00. I thought replacing means giving me the same refrigerator or something similar not 390.00. I don’t care where you're located at you can find a refrigerator with a ice maker and water dispenser on it for 400.00 or near!!! So I have been out of a refrigerator for more than a week.

Yesterday I signed for a home warranty with Choice Home Warranty because of the recommendation of a friend. Jeffrey ** was knowledgeable and patient. He answered my questions with great detail and clarity. It is important that his customer service is highlighted because it is definitely a huge plus. Thank you, Jeffrey, for representing Choice Home Warranty well!

The appliance (dishwasher) was 15 years old and could not be repaired. Due to its age they could not replace it with a new one. CHW compensated me very fairly to help me replace it. I was especially pleased with the last young lady who helped me and I was pleased with the final results.

Choice Warranty was called to fix the garage door opener, it took a week for scheduling but they came and replaced the opener very quickly. The issue with Choice is that they will cover the less expensive stuff but not when it comes to replacement of A/C.

Francis is the first contact I got on the phone. Such a nice young gentleman. I like the fact that he did not try to push things or options down my throat. He understood my financial situation (fixed income) and worked with his supervisor to get me a great yearly cost as well as a good service call cost. I also like the fact that Francis gave me his direct number and extension to contact him should I have issues. Can't rate the Coverage section just yet. This is my 1st year with CHOICE.

Extremely disappointing and I think it is sad that a company that you pay good money to will not cover something like my system that failed because of an act of God from the rain that caused my system to fail. Oh yeah I forgot it is all about the money. Not the client who purchases the warranty then you all make every effort and find any excuse not to pay, very sad service.

I chose Choice Warranty as a first time homeowner. As my year contract comes to a end I have not had one thing on my work orders repair or fix. I've had company come out to repair my home to say that they have to return at a later date to never return with said parts. CHOICE WARRANTY just calls the next company on their list. From being denied work orders to being unsatisfying with work orders. This company is a waste of money and sure a peace of mind with your new home. Will not be renew my contract after it ends.

I submitted a claim for a dryer repair. An appointment was scheduled for the very next day. I was unable to make appointment, so CHW contractor rescheduled for the next day that I was available. The contractor arrived on time, diagnosed the problem, obtained the part, and completed the repair this very same day. My dryer is now functioning like normal! Thank you CHW!

Plumber came and changed, hoses underneath sink, was dry one day, 2nd day, bottom of cabinet was all soaked again. I called 5 Star Plumbing, they said it is the faucet, it's not covered under the plan, but for $220 they will replace.

After having them for over a year and paying every month like clockwork, they denied our claim a 200.00 claim. Very mad after to had to talk to a manager. The manager is going to send us the money to fix it, IN 30 DAYS. In the meantime NO HEAT OR AIR. So here we are freezing in Ms.

Electrician arrived on time, was friendly and answered all questions to my satisfaction. Was very thorough when looking at the concern to come up with a resolve to my concern. He completed the task in a timely manner and my electricity was working fine. Job well done. Thanks.

Great coverage with fair charge. Wonderful customer service but I felt a bit pressured to sign up for an extended period. Overall, I recommend to anyone who’s interested to have home warranty either residential or investment properties. I had positive experience with getting the job done.

Arrived at a reasonable time. I would recommend River Street Heating & Cooling to all my friends. After he checked everything he took the time to answer all my questions and explain how to care for the furnace in a way that I could understand.

I entered a claim via the CHW website for our Dishwasher that failed. CHW assigned an Appliance Repair business within hours. Less than 24 hours later a tech was at our home diagnosing the issue; thanks for the responsiveness. Based on the cost of repair, CHW determined that a replacement was more effective. While the replacement amount I received from CHW was below my replacement cost; the expeditious nature that CHW handled the claim was appreciated.

Furnace would not light, only the fan would run for a short period of time. Technician was able to find the problem and fix it quite quickly. He knew just what to look for from the trouble guide and proceeded to check out the electrical system to make sure that everything was working correctly.

My plumbing problem was fixed very quickly by two very professional gentlemen. I am so pleased, thank you very much for all your help. You ALL are amazing. There was not a service charge and I received a new garbage disposal. This was my lucky day! Thank you again.

I am taking another chance on Choice Home Warranty. They tend to have few contractors that have availability for a service call in the evenings. I wish you could request a contractor to make sure that your appliance isn't getting diagnosed wrong.

First time using this warranty since I joined May 2018, and IT has left me very unhappy regarding the process used CHW and has left me feeling if I made the right CHOICE. I had 2 claims and after numerous of call and time wasting waiting my frustration level went over time but being from Ontario and looking at the process that wasn't what I was expecting overall.

Updated on 03/03/2019: This is my 3rd complaint for what was an overheating issue now a non working furnace in the middle of Winter in Chicago! Service was called on Thursday February 21, 2019. Today is March 3, 2019 and the issue is still not fixed! This is extremely frustrating as I am 37 weeks pregnant with a 23 month old toddler at the house! The current temperature in our home is 59 degree!!! The service company assigned to fix the problem has not fix the issue! They initially came out and said it was a filter issue, then rescheduled for another appt because they did not have the missing parts on hand.

Very professional company and they made sure the job was done and sink was completely fixed. He had to come back because he needed another part. I was very satisfied with his work. I really have nothing more to say. Came early then the date appointment was scheduled which was good so I didn't have to sit home and wait.

Dishwasher repair - First claim with Choice and very impressed with the service and promptness. They give you the opportunity to find your own repair company if they don't have one within an hour or so then they reimburse you within 30 days. Made the right decision signing up with Choice!

Yes, Allen ** came and found the problem with my dryer. Now I have my dryer back producing a lot of heat again. Thank you for the great service that I received. I would definitely recommend Choice Warranty to my friends because you never know when problem will occur.

I was quite impressed with the service I receive yesterday. The tech from Neely Brothers was very fast and efficient. I would highly recommend their service. The tech left everything neat and clean and in working order. I can't believe how fast my the replacement of garbage disposal was.

Top oven element went out. Worker here perfect. Offered to get element and come back shortly but said he could not get part approved & had to come in the mail so instead of getting the oven working same day it will be a couple of weeks to save what maybe $20 but you get a very unhappy customer. Wish I had not signed up for a 5 year plan but maybe that is why we get this service.

So I attempted to submit a claim for a Hot Water Heater because mine started leaking all over the house. I submit the claim online. Got denied because the Hot Water Heater Tank is not covered. Well the only way to repair a “tank” is replace the whole unit. Well they state since the “tank” is not covered under section D of the clause I do not have coverage... So when I asked how come it states black and white my in my contract HOT WATER heater covered it's actually not. The only components covered are the heating ELEMENT and pilot light assembly. The “tank” is not covered. But last I knew when something states HOT WATER heater it includes the tank since you can't separate the two!! Watch out for these thieves.

I spoke to Tulsa. Well spoken, gave me good understanding about your company, answer all my questions and made a deal. I recommend her to my friends and family. Good work Tulsa. Be looking forward to my free monthly payment. Keith.

Not happy because I called twice for one service issue. The first service provider told me he wasn't going to come out and to call my insurance company to get another person assigned out to my home. The second service provider was late by more than 4 hours and on top of that...the work he did was not covered by the plan. My day was wasted on Saturday and Sunday by waiting on a late technician and one that decided not to show and then my issue was not covered costing me more money. I am highly disappointed.

Buyer beware!!! These people will lie to you about the contract to get you signed up!! They will try to dispute any claims you make concerning repairs. They will say anything to keep you from canceling. I bought a six year policy, had it for 11 months, they paid one 75.00 claim. I canceled after 11 months and only got back $1400.00. They kept $1,000 for doing almost nothing. They also lied and said I had 5 year contract in order to keep more of my money! I worked with Chase Visa to try to recoup my money and wasn’t able to because they lied about everything to them. They used fake screenshots of my purchase which I made on the phone! Please don’t get scammed by these thieves!!

I am very satisfied with the rep that helped me. He was patient, understanding, and answered all my questions. He also made sure I understood everything and made it easier for me to get through the sign up process. I would definitely recommend this to anyone looking for this service.

The inspection happened on time. The service is professional. We are waiting for the parts to fix the issue. It’s scheduled in these two days. We expect it could be closed this week. My tenant didn’t request to pay the onsite fee in advance. I hope that there is no surprises to me. Thanks.

In numerous years I’ve had a grand total of 2 claims that cover multiple properties. The first they claim they don’t cover because it was most likely going bad prior to us buying the coverage. What?!? Eventually, after multiple phone calls and arguments they did cover it. It took about 2 weeks to handle a minor problem. Recently, our hot water heater went, took a week for someone to come out because all the companies they tried to book wouldn’t work with them due to payment issues, finally one comes out tells us he is reporting it needs replacing and should be covered. They claim not covered because they do NOT cover tanks. I’ve been told by other companies like AHW and 2-10 are great. Go with them. Do not flush your hard earned money with a company that will come up with any excuse not to cover it. Scam!!

Bernard ** was very courteous. He offered me all options. Very patient and kind. I think the value of service is worth the money. I am a Realtor and hope to be selling these warranties to my customers, as well as relaying this I do on to my colleagues.

Choice Home Warranty did a great job of managing my recent claim promptly and professionally. Uptown Pool Service (the dispatched service provider) did an excellent job of resolving the problem and they worked around my schedule for the appointment and were very professional. Thanks!