Choice Home Warranty Reviews

Representative was pleasant, attentive, and professional. She gathered information regarding subject, asking relative questions pertaining to subject matter. She did her job in a respectful manner at all times. At the end, she submitted the claim and provided claim number. A very positive experience.

Icemaker wasn't working just making a clicking noise so I made a claim and in 2 days they had someone here with the part and fixed it for us in less than 45 min. This was a great experience for us. It was our first claim and they handled it great.

Choice Home Warranty has always been very friendly and efficient when we have a complaint. I like working with the representatives. I do have trouble trying to work with your recording trying to put turn in a claim. We have called a few times and are always satisfied with the results. I have recommended them to my friends and family.

Choice warranty plan. We bought our house in January, make sure all the systems were looked at by certified technicians and our air conditioner broke in. Your company refused to replace it. I reported them to the Better Business Bureau and I’m looking for an attorney and he canceled all three plans that we had with you On various homes and I will make sure that everybody I know knows how you weaseled out of replacing my air-conditioning because you guys are horrible company with no morals and values. You told me it was lack of maintenance. I told you it was not lack of maintenance and that you need to prove otherwise and she refused. She just told me that is the way that it is. What a horrible response.

Leo was fantastic and handled my issue super quick, was very impressed. Hope the tech is as good as Leo. Claim is processed now waiting on service tech to call and fix issue. This is my first claim, so hoping the process is easy.

Purchased our home recently along with a Choice Home Warranty. The ceiling fan in the living room stopped working. It is on a remote so we tried changing the battery.. Still didn’t work. Went online and put in a service request on the Choice Warranty website. We received an email confirmation the same day that an electrician from Ace 10 Home Services would be coming the following day to check out our issue! WOW! Talk about fast service! We received a call from Ace 10 the next morning and within an hour he arrived.

No hot water to kitchen or master bathroom. No electrical power to family room outlets. Excellent customer service and response time to problems. Very professional follow-up and service calls to check on problems and the arrival of service technicians. Would recommend to any new home buyer.

If it was for our swimming pool, they were good but couldn't diagnose problem, for the washing machine, they were excellent, found the problem right away. A for Choice itself, not happy at all, dismissed our claim without waiting for a submission of what the problem was and it is impossible to speak with anyone about the issue. Spent a lot of money and so far it has not been worth the price of admission.

Technician called with ETA. Arrived at that time. Immediately diagnosed the problem. Ordered the part. Set an appointment to come and install new part. Would not accept payment until job was complete and I was satisfied that the dryer was fixed and working.

Before you get a policy check for providers in your area. There are NO air conditioner providers near me. Because of this, I tried to use the reimbursement option. When the technician got here he found that a lizard had crawled into the electrical box of my outside unit and had shorted out one of the electrical components. The lizard was pretty much shorted out too!! He had the A/C back up and running in less than 20 minutes. That is less time than it would have taken to complete the authorization process.

The gentleman that came to look at our spa was friendly and very helpful. He was very knowledgeable and seemed to know his job. We are looking forward to working with him! We hope that our spa will be up and running soon!!

I submitted one claim on my dishwasher on May 7, 2021, the dispatch system is pretty fast that a technician was assigned in just few minutes. The actual appointment was scheduled several days later, but the technician called me to come on the same day. I was amazed by this quick response until I experienced the following: four times visit from the first technician, with parts replaced, the issue still persist. After a month, choice determined to assign a second technician for my dishwasher, my dishwasher had stopped working for a month, after choice received the diagnosis from the second technician, I was notified, "Great News! We have received the diagnosis on your claim. We have determined, the best long-term solution is to replace your Dishwasher." I feel relived at this moment until I click on the start replacement process, which tells me I am offered with $357 eGift Card from Lowe's.

The automated system is not customer friendly. It does not route you to the correct department. I was put on hold for a long period of time. On the website, I had trouble with the system emailing me my account number.

This is intended to recount my experience with the sales rep. (Jacob **). Mr. ** was very pleasant, courteous and professional. He answered all my questions and also explained the company's available senior discount, which I accepted. I'm hoping that any future service request(s) I may have will be handled expeditiously in the same manner.

Home Defense did an excellent job servicing our plumbing issue. I would definitely recommend this company to help with your plumbing needs. They also came in very professional and in a timely manner. Great job and keep up the great work.

My A/C didn't seem to be cooling properly. A tech from Arctic Air came to my place and found the problem - a clogged air filter that blocked the flow of air. It was an easy fix - just had to get a replacement and things are working well. I was impressed that the tech didn't "find" any other chargeable problems. Very honest and I'll be asking for Arctic Air if needed in the future.

Your company always finds ways not to pay for repairs. You say you pay for pool repairs and I made a claim for the pool light and you denied it. You also failed to fix my ac. The only things you really fix are inside appliances such as Refrigerators, Washers and dryers.

I am definitely not the type to purchase a warranty, but my Realtor suggested I do so even though the home we're purchasing passed inspection very well. She had a warranty co. she recommended but after reading their reviews I had great reservations. I began researching home warranty plans and found Choice Home Warranty had a great record with both their customers and the BBB. However, it was their sales consultant, Kayleigh **, who really addressed all my concerns and worked with me to get the best coverage and rate possible. I came away with a far superior plan than the one proffered me by the Realtor at a better price! If their claims service (which I hope I never have to use) matches their customer sales service, I will be thrilled.

The young lady was very friendly and very helpful. I still haven’t received my new contract yet though. Hopefully It’ll come through today. She corrected the wrong e-mail that was on file and put in a work order for me.

The Service company that was sent out were a no show and no phone call for 2 separate appointments. The third day they just took pictures and decided that the chimney was leaking. The chimney was repointed not too long ago and it has a large cap on top. It seems like they didn’t want to even try to repair or find the leak.

A/C went out overnight. Called Choice in the morning and a technician returned my call by noon. The technician was on site before 4pm in the afternoon and was able to repair the unit within minutes. A win! Thank you!

Great response to handle our issue in a timely fashion. Technician was very knowledgeable. He returned my call and set up the appointment immediately. He also explained all my options and what he was going to do to make the repair.

I submitted a claim for my dryer. Choice determines my dryer needed to be replaced so they gave me a credit at Lowe’s for just over $300 that is not even close to the cost of buying a new dryer. So I’m not only out my monthly cost of Choice Warranty plus $60 service fee I am out the 250 to 300 gap of buying a new dryer.

They did fix the problem but if you have an emergency situation Choice will not help you. They only book appointments for regular stuff. You have to call the individual company that they choose to come out to see if they can get you a sooner time. And they make it pretty hard to start a claim. You cannot talk to a person and it's all automated.

Original experience with first claim representative poor. First Claim representative thru Choice given several weeks of different appointments. As receiving customer I lost work time trying to be available for established appointments. Choice followed up with claim representative - but based on claim representative follow thru - and my complaints, situation not handled very well. Choice warranty finally provided a claim representative who did follow thru with call and attempted service, Final performance to be reviewed - at this time claim not completed. Original claim representative should be released from additional service or rated in the Choice warranty program as a poor follow up/poor communication.

The technicians that came to look at my air conditioner were nice, knowledgeable, and professional. They arrived promptly and quickly diagnosed the issue. Would highly recommend and use in the future if given a choice.

The technician was here the same day we put the claim and was friendly and knew what he was talking about. They have to order the part and will let me know when they will return. I guess things are not made to last anymore. A couple of years it falls apart.

The technician was great, but I would not recommend CHW to anyone. They were slow getting someone out. When the technician found the problem, they would only approve a cheap thermostat to go back, not even close to the one I had. In my book this is not ok. I had a programmable thermostat and now I don’t.

I would recommend David **. He was on time, explained what he was doing and made everything was working before leaving. We had an issue later in the day and he was very prompt in resolving. The AC is working great now.

This is the second time that Matt had serviced my residence. He did a great job again. Very happy with the work he did. I would highly recommend Choice Home Warranty to my family and friends. Thank you for the great service.

Immediately after I filed a claim online, an agent contacted me about my problem. He immediately dispatched a qualified professional who came to my home and reviewed the problems and reported to the company. Within a few days the equipment arrived at my home and the installer proficiently installed the new equipment. Everyone involved was on a mission to solve my problem. They even contacted me days later to be certain that the installation went well.

Not happy with tech. I'm being charged 375$ with no explanation of so called upgrades to my refrigerator. I do not trust tech. I will be filing a complaint. I think tech is saying that to get the job my refrigerator probably needs to be replaced and Choice is playing games not to honor the contract how do you upgrade refrigerator repair and why didn't the tech explain this? He said he did not know why I'm paying 375$ but he's the one charging the fee. Something is wrong.

The tech who came out was great, however I can say that for Choice Warranty, we made a claim in mid late May however it was almost three weeks later before someone came to fix it, then once the tech arrived he tells us we need a new washer, but we have to wait 30 days to get the funds from choice, and then we get a little over three hundred to buy a new washer. This is unacceptable

Our air conditioner did not start last night. Please speed up the service call as we have elderly residents and children as well and the high temperatures during these summer months can be very difficult for the residents of the home

Our pool pump was out overheated and clicking noise then died. Jonathan from Pool ERA checked it out and replaced it for us. He did a wonderful job. Thank so much. Good company. He was on time and very professional. I recommend that you do not use 24/7. They are a bad company

After 2 years with AHS, they increased the price by $300, Choice was so much of a better deal for the same coverage. I hope to be with Choice for many years to come. Thank you for being fair in price.

It takes too long for service to come out. The claim specialist take too long to return your call. 2 to 3days. I will be shopping around before my renewal. Some of companies you use Roku but end up to comeback on same issues.

Leo with Prime appliance came. He was courteous as he tested my dishwasher and determined the issue is with the garbage disposal. Although no actual work done; very respectful. Would recommend! The company followed the appt set with Choice Home and kept the appt the first time. Everything in dealing with them and the technician was pleasant.

Dynomike Solutions was assigned to my claim a couple days after submitted when our AC stopped working during the hottest days of the year. Mike was prompt, professional and had great communication. Fixed our AC within an hour and very nice person. Would definitely recommend as he is knowledgeable, fair and reliable. Thanks!

They came quick. They were on time. They were nice. They fixed it .No mess all done. I would use them again. I don't know what else to say. It was a good experience. I hope you have a nice day and a good experience.

Professional, courteous, knowledgeable. He gave me the lowdown on my ac problem and did not lie. He wrote a quote for my 14 year old unit that was quite competitive with some other companies. He will return on Thursday to install a complete new ac unit, including condenser and heater. The outside unit will be elevated the inside ducts will be inspected for air flow efficiency. If his work on my old unit is as good as the installation, I am assured of a quality job. I'm would highly recommend this company to my family and friends.

On Sunday, June 6, 2021, I called to report that I have a wall mounted air conditioner that is not functioning properly. I press the proper buttons as requested. The recorded voice kept telling me that the Air Conditioner was not turning on. I kept trying to correct the Recorded Voice. Then the Recorded finally put me on hold so I could talk to someone. I waited for about 15 minutes, was told if I wanted to have a call-back, my place in line would be saved and someone would call me back. No one returned my call on Sunday, nor on Monday.

After buying a home in another State, I wanted to protect my investment. So, I inquired, and received a phone call from a Choice Warranty Sales Representative. The rep was friendly, polite, very informative, and very professional.. He gave me basic info and then presented some options for a "senior citizen" to save money by buying more years' coverage for the same price, as the lower amount, for my first year. That was better than having prices increase yearly. When I get moved in, I look forward to the peace of mind, knowing that my home is secure if there should be any unexpected repair problems necessary.

I was very happy and impressed with the service technician!! Very friendly and knowledgeable.. Very helpful, explained everything to me, checked and doublechecked my unit to diagnose the problem and got my air conditioning back to cooling as soon as possible!! I was able to enjoy my evening and sleep that same night.

I was extremely pleased with the service that I received from Steven King Heating and Cooling. The technician was very professional and introduced himself when I answered the door. This is the first time that I've made a claim by using the Choice website but it won't be the last.

I called today around 12:30pm CST and the wait was too long so I was asked if I wanted to have choice call me back and that I would not lose my place in line. It is now 9:10pm and still no call. I have to discuss with you a very important appt to be worked out! Please call me at **. Terry.

My clothes dryer stopped working on a Sunday afternoon. I went online and filed the claim. Shortly thereafter, I received an email notification of when/who was coming with an appointment window and contact phone number, in case that was not convenient. Within 24 hours of my reporting the problem, my dryer was repaired! Perfect process!

I called and set up a rental house last week. All was good. So I called a few days later to set up my personal home. When we were finished, they were going to send to me all the new account information. I had to call again this morning and got disconnected twice. I finally got through to them this morning. The guy I was talking to was going to e-mail the information to me, but no deal. I am still waiting for this information. As a new customer I should get a lot better service than what I have received so far.

Called about a claim for my well pump. Your representative was extremely polite, sorry that I was without water, very professional and helpful. This was the first time I have called for a claim and was impressed with your company. Person on phone an asset to your company. Will recommend your program to family and friends.

Technician was very helpful and knowledgeable. He was willing to do other plumbing things in my home without being told in advance. He gave me advice regarding my hot water heater which was appreciated. He was very fast and called to ask if he could come sooner which made me happy as I had other things to do.

My friend Michael gave me excellent customer....he was an especially helpful and I was ever so grateful for his superb service.. I am truly gonna recommend some of my friends to this service that you offer because one of my coworkers told me about your company and I am so grateful.

Chris was my tech. He came in and fixed the problem in 10 minutes. He was a gentleman. He also wore a mask. He explained what had happened as well. Chris was great. He had great customer service skills too.

Joey was knowledgeable, personable and courteous. I'd have him back any time for a plumbing issue. Very nice young man. Fixed the issue quickly and efficiently. So far, I appreciated Youngs Water & Sewer's customer service and keeping me informed of when Joey was on his way. They kept their appointment.

The technician, was friendly, polite and knew what he was dealing with, when it came to fixing our dryer. He had the parts with him, and as soon as he got confirmation from Choice Warranty, he replaced the heating element. He also vacuumed out all of the parts of the dryer, and he cleaned up when he was done. He also showed us how to clean and maintain the sensors inside the dryer drum. Thank you.

Our washer would not fill with hot water. We checked the connections and everything was attached correctly. We put in a request for service online and received a confirmation right away. The technician arrived within hours after our request was submitted. He was polite, knowledgeable and efficient. Our washing machine was fixed in no time. We were very happy with the entire experience. My husband and I are happy that we chose Choice Home Warranty.

I appreciate all the hard work and dedication. So professional and courteous. They worked so fast to get me a quick appointment. Everything was emailed in perfect detail from the company's address, telephone number and fees. I couldn't have dreamed of a better warranty company than Choice Home Warranty... Thanks again for always taking care of me.

Agent did a very good job and was very efficient and got the order taken in good time. This was a very different real estate property in that it was in very poor condition. It is rehab and being totally updated with all new havoc, hot water heaters and kitchen appliances.

Appointment time was next day. Minor repairs done outside. Technician was quick and professional. Technician need wear a mask in the house. Technician was knowledgeable about the AC repairs. Appointment was scheduled from 11-2 which was not too inconvenient.

I went online to study Choice Home Warranty, and almost immediately the phone rang. It was Choice call me. The agent was super, and I joined immediately, for a 3-year gig. I am assuming their service will be as professional as the sign-up was.

The service that came to fix my ac was on time and did a great job. I would highly recommend them to my friends. I would also recommend Choice Home Warranty to any and all of my friends. I have had lots of repairs using Choice Home Warranty and all have been above average in their work.

The call was done on a Friday and the tech. was out on the following Monday. We are awaiting the decision of how Choice Warranty is going to proceed. We got and paid for 3 years worth of service upfront and have so satisfied with our service so far. GREAT company.

Spoke to Ken **. He was very professional and knowledgeable. Did not push me to buy. He also explained benefits so even I can understand. I hope to never need you, but if I do, I hope your service is as professional as your sales team!

A vendor and or technician was sent out to my home to repair a plumbing issue and the technician put three holes in my wall; two in the upstairs bathroom and one large while in the downstairs laundry room and I am being charged to have someone come out and repair the drywall in which the plumber cut holes in. Now a claim for drywall is set up and I have to pay $65 for damages the plumber made. I am a seasoned claims adjuster with 30 years in the business and there is no way that I should have to pay to have the wall repaired that the plumber put holes in. Absolutely unacceptable!

I called and also submitted my claim online. It was approved immediately. My approval for reimbursement was followed by e-mail confirmation. The website was very customer-friendly and easy to follow. I have dealt with this company for the past three years. My experience with Choice Home Warranty has been always positive. I recommend The Choice Home warranty to anyone that I think can benefit from their wonderful service.

Customer service from Rob was awesome. Very nice and professional. Made sure I was happy with my purchase and answered all my questions. I just signed up today. The price and coverage is exactly what I was looking for. Once I have been with Choice home warranty I will update my experience.

5 Star arrived on time.. He introduced himself and was very professional. He asked me what the problem was, I told him and he said I have a good idea of your problem. He said it was the condenser. He had the part with him and in no time the air condition was up and running. He asked if there were any other needs or concerns. I would give them a 5 star, like their name. Highly recommend 5 Star.

Myles provided us with the best rates and was willing to work with us to get the coverage we need. Choice warranty be beats what other warranty companies were quoting us, and with the same coverage if not better. While they are eager for you to give them money upfront, they are willing to match the prices you are looking forward making it a painless process.

Very easy to work with and user friendly. Always very helpful when I need to submit any kind of claim. Great company to work with! Very pleased with all you guys do to help me in my needs. Very great! Thank you!

Filing a claim was easy and I didn't have to wait a long time for an appointment. The Technician was very polite and professional. This was a small appliance so if and when a larger appliance needs servicing I hope I have the same positive experience even though I have heard different.

I am very dissatisfied with Choice Home Warranty Co. I have had a wire kink and break in my freezer door which occurred from the normal operation of opening and closing the freezer. The service tech said the door needs to be replaced. Home Choice Warranty determined that this is not due to normal everyday use. Well if opening and closing the freezer door is not normal use I don't know what is. I have called the resolution center a number of times and have not received a return call in over two weeks. WOW!!! TERRIBLE SERVICE 111

CHW denied my last claim for a pool filter part and only paid a small portion of the claim before that for a pool pump. When I expressed my disappointment, I received a call from "Andy" who after putting me on hold 20 minutes told me they would approve $140 of the claim only to find out the next day that wasn't true and that nothing had been put into the records. How convenient for "Andy" to use this trick to get me off the phone. The company started out good in the beginning but steadily declined in my opinion. I won't be renewing for sure.

Technician did a great job however he didn’t get your approval to go ahead with a sealant which he said ran about $350.00. He also added Freon and now he said you will not pay him and is asking me to help him out with cost. AC Unit is working fine now but coils will eventually need replacing. As per your denial due to rusty coils you covered the upstairs coil replacement last year which is the same age as this one and you were sent pictures of the rusted coils as all technicians are required to do. Please reference pictures and claim last October. Claim Number **. Coils replaced by Ready Heating and Air. I agreed to pay $300.00 towards the repairs. Please let me know what you are willing to pay for the services rendered by Oasis Air and possible coil replacement in the future if needed. If not can I cancel and get my remaining balance of money for the remaining years of my CHM Warranty.

The person I spoke with went beyond normal to get me the best deal possible and was very professional and answered my questions. The coverage and repair fees are much better than what I have now. I am recommending your company to my friends. I appreciate the information and help that was given.

This is taking too long. It is 85 degrees in the house. I hope this doesn't cause mold to form in the house. We are miserable. We are having to sleep at night in a RV with a/c. It is hot. It is m muggy. I can't cook because the house gets too hot. Choice should give us some compensation for having to eat out.

I am trying to get in touch with a real sales person in Choice Home Warranty. It has been almost 2 weeks but no real person. It's been quite frustrating to connect using the phone because it takes forever to reach out.

The customer representative was very informative, very helpful and was willing to help anyway she could to have my home covered under warranty. I hope my home doesn’t ever need the services, but if they do I know it will be protected for the next couple of years. I think that moving forward I would recommend services from this company to any one of my family and friends if they were looking for coverage.

Very easy to talk with the rep about everything and he offered the VIP plan which was the advantage plan to save my money. Easy to pull me in. No way to compare with the American Home Shield plan. Thank you.

Easy scheduling. Service tech was on time and very knowledgeable. Excellent Service! I would highly recommend Choice. Service is always great. Easy and fast scheduling. Great customer service. The service tech took the time to show me what he was doing to the dryer. He was fast and clean.

I feel like the handyman that they had come out to my house did a great job. He was nice and courteous and answered any questions I had. He was on time and got the job done. I would definitely hire him again if given the choice.

Very knowledgeable and personable. He diagnosed the problem within ten minutes. He was a no nonsense type of person and I am hopeful that he is the service person who actually does the installation of the part when available. My concern is how quickly Choice follows up and initiates the follow up service.

Great customer service. Would definitely recommend using Choice Home Warranty to a friend. My dishwasher quit and was going to cost more than $800 to repair. Choice replaced our old unit with a brand new dishwasher. I could not be happier with the service rep who helped me through this whole process.

WORST experience of my life with a warranty company. Called yesterday to cancel but I've paid up until 6/16 and 6/22 and since I've already paid will use service until then. I can NOT say anything good about the company.

Mr. Smith's Home Repair, contacted me the day before the scheduled appointment to get details of the issues I was having. Technician was very timely, professional and wearing his mask...He was able to resolved the issues in less than 30 mins.

Although the news wasn't great, the service technician was able to diagnose the problem quickly and professionally. The unit had broken down and I needed a new one. He was very thorough and efficient. Purchasing a Choice Home Warranty makes a lot of sense and provides peace of mind.

He seem very thorough and very courteous. Was very happy they give you a estimate of what time they will be arriving. They also call when on their way. This is very helpful for working people. So far very satisfied. Waiting on part to finish the job.

I was very pleased with our technician. He was able to repair a burnt wire and we were able to save the built in microwave. He was prompt and pleasant and able to reschedule his appointment since we had a conflict.

It has been very difficult to get service for air conditioner. We are now waiting to see if 3rd service shows up on Friday. Our first service took our service fee of $60 and never came back to repair unit. More trouble than it’s worth. EXHAUSTING!!!!

This company could not fix my dishwasher and said they will replace it. The company decided that 246.00 would be enough to purchase a new one, not only that we had to pay for delivery and installation. This is the second time this company has not covered my appliances, the first was a microwave, which they never fixed or replaced. I don’t recommend this company for your insurance on your appliances, find one reliable and trustworthy.

The technician was on time, called when he arrived in the driveway, was friendly, very competent and knowledgeable. Work completed very quickly. He taught us something about the microwave that we didn’t know, after years of usage, and said the same principal plies to other appliances.

The plumbing company understood the problem and how it left my family without water service. They gave me high priority. The technician addressed all the issues and was courteous, friendly and professional. I was pleased with his service and demeanor.

Excellent service. Very quick response time. Qualified technicians perform diagnosis and kept me in the loop throughout the whole process. Just waiting on parts to come in to have the repair completed. I couldn’t think of any better company to deal with.

Sun Repair Services are absolutely professional. They did a great job in fixing both promptly and professionally. You don’t realize, how important your appliances are until one of them is broken. In my case both???? Thanks to Sun Repair Service, I can use both. Thank you.

The response time was great and we were able to get a technician within 1-2 days on all issues and were all resolved professionally. A fair quote was provided and the evaluation was done quickly. CHW provided an excellent service and value and would highly recommend them.

Initially, I was unhappy with the response time between voicing my need and a serviceman's arrival, as it was many days and we elderly asthmatics do not tolerate heat well. However, I was more than pleased with repairman, Mike, who is outstanding and a great plus to your company, as is your salesman, Steve, who went above and beyond to be helpful.

Got a new dishwasher. Took a little time to get gift card. But got it. All was good. New dishwasher runs great. Sears sent someone out. Great technician came to help. Now I'm having problems with my AC. Hope it goes good.

I’m very disappointed in my whole experience. I bought this warranty in hopes I wouldn’t need it. Unfortunately I needed it, my air conditioner went out. Being in Arizona that is a major issue. Our technician was wonderful, very knowledgeable. He wrote up and sent in our service request, unfortunately it was denied. Said it was not normal wear and tear! Really. How else would foreign matter get in the lines? So in other words you didn’t want to pay for it so you said not normal wear and tear?? Needless to say I will not renew my warranty nor will I recommend anyone to use you either. Very very VERY dissatisfied!

I just did the insurance 6 months ago used it 3 times. I could not be happier with the companies that work with the plan as well as the people they send. The true test is now my AC stopped working. Waiting to see how long it takes to get a response.

I was not able to understand the message, but a live person was able accept my call, excellent results. Sorry but I have nothing else to say except I always have received good services whenever I needed repairs. The people you send all have been very good at what they do, and repairs are always excellent. Thank you for always being there.

I hope the home warranty service department is nothing like your customer service. I have never been on hold and passed on and had employees hang up on me for a simple question. You really need help in the customer service department. I ordered this coverage earlier this year and the representative was wonderful. Went to purchase another policy for a gift. And service was horrible. I paid in full for 3 years and praying that this is not a total mistake as a gift. I hope your service department are a lot mort helpful than customer service. If it wasn’t that I have 3 others on this plan I would of cancelled it today. But, normally your services are awesome. So I’m just hoping this was just a bad day. But, thank god I had this policy for 10 years and bought 2 more. But, if this was my first time it would of been my last. Today was the WORST customer service ever.

Was very knowledgeable in the company's warranty and its coverages. Was really concerned about what I needed and very professional with coverages and costs. I feel very secure with Choice Home Warranty. Thank you so very much. Have a nice day.

AC service. Could not set a claim online. Whatever the problem was I could file a claim online. Called and had to file a claim over the phone. That was extremely difficult because had to talk to a computer. A real person could of did it much faster and a lot less stressful. Computer conversations when you are trying to get help is piss. Poor customer service in my opinion. Once I got that done and the service guy came out and did his job. It was great.

Agent was professional, courteous and informative. He provided all information necessary and ask if there was anything else he could do. He provided me with the Claim Number and forwarded on my email address, also. I have referred individuals to Choice in the past.

The representative was very knowledgeable and answered all my questions either hesitation. I look forward to the peace of mind with this service. I feel confident that this service will ease my concerns regarding their coverage of my systems. I opted for the Total Package.

Terrible! Constantly deny claims 2 out of 5! Cancelled this policy. Do not use this company, unless really need something. Ok for repairs sometimes, but not if have a real issue. Did talk to Resolution Dept Mngr. He tried to help as best he could.

Great Technician who arrived on time and was prompt with the service and repair. All that was needled was a capacitor replacement, which was quick. I would recommend this Technician to anyone and will use him again in the future.

The technician was good. As for Choice.... I’ve been a customer for several years and have only filed 3 or 4 claims over the years ....The broken piece on the microwave was worn out over 6 years of use and the part fell off. It was not broken by anyone!!!! It’s ridiculous that you denied my claim & you won’t pay $25 for the part that I just ordered on line to fix it!!!! I’m strongly considering canceling with you!

Elliot was very thorough explaining all of the options available to me without being pushy or abrasive. He assured me that he will personally be available whenever we need assistance. His attitude and personal touch were greatly appreciated. I am looking forward to working with Choice Warranty in maintaining our beautiful home over the year ahead.

Good customer service. The technician was good, on time, and friendly. He helped me choose a new stove. The reps were easy to reach out to. Not a long waiting time. The online form is easy to use. So far so good.

I am seriously thinking about canceling my service with HCW. My A/C stop cooling last Thursday and I place a claim with CHW and have been getting the ** Customer Service possible. I have had two schedule appointment and Vendor never showed up. I called CHW to tell that that NO Vendor came on site to my property and CHW said AX Brokers sent them diagnostic on my A/C problem. I keep tell CHW that it is impossible for AX Brokers to send them the problem with my A/C if they never came on this property. I have talked to 3 or 4 different claim rep and got any help from neither one. Once I get my A/C fixes or if I get my A/C fixed. I am not sure if I want to continue my business with CHW.

Your employee was a very pleasant man. He clean and removed what needed to be done. However, my dishwasher continues to leave my dishes dirty. The soap dispenser is not working, and it takes a few tries to get it going. Please fix this problem for me. Thank you.

Our toilet wax seal was leaking and contacted Choice Home Warranty Service. Service was appropriate, prompt, and complete. Solution was determined, corrected, and cleaned-up. All went very well. I would recommend Choice Home Warranty to anyone who is looking for a home warranty service.

The tech was friendly and informative. The service tech came for repairs on time. Choice Home Warranty has been a good choice for repairs. I would recommend them to friends. We have used Choice Home Warranty many times and have been happy we had them.

Claim submitted on 05/24 for my pool filter system and it is now 06/07 and I have heard nothing on a contractor coming out to repair. When I email I get the automatic reply that they are working diligently to find someone. I am trying to be as understanding as possible.

The appointment wait time is too long. It is taking 2 weeks to get repairs. I should not have to wait this long to get my refrigerator repaired. There is food in that might get spoiled. I am a senior on a fixed income. I paid out my Warranty in advance.

Came out in a timely manner, service technician was very nice. Was told, Thayer would replace my washer rather than repair it. The only drawback for me is won’t get my gift card for replacement for up to 30 days..

The service tech, came. Found the issue, and ordered the parts, and when they arrive I am to call and they will come and install them. He was a very nice and knowledgeable young man. Prompt. Professional,, a very good representative for your company. Very good doing business with your company. So far I am satisfied and will recommend your company to others. Thank you.

I called the phone number for setting up a claim late at night. The recording said it would be better to go to the website so I did. The website made it very clear and easy to file a claim. I had no problems figuring anything out. A few minutes later I received an email stating I would get a phone call in the morning from a technician who would come out and assist me.

Technician was prompt, knowledgeable and courteous. He thoroughly checked the functionality of the different cycles. He determined that the appliance did not wash well because the hose to the washer did not supply enough water pressure to do the job well. He suggested that a plumber to fix. He could not. I contacted CHW and await their reply to complete the job.

Tech came out and Dishwasher could not be fixed. Same Dishwasher on Lowes.com was $598 they sent me a gift card for $266. Not enough to replace dishwasher or purchase another one from Lowe's with the Gift Card. So I'm trying to figure out what to do with this gift card they gave me...

At the beginning of the sale Clarence was pleasant to speak with, very helpful in explaining all my options. When I decided not to purchase the extended warranty (3yrs), Clarence got agitated, and abrupt with me. I was referred by a neighbor and want them to receive a credit if any. Clarence was unable, or unwilling to look them up. (I did not have their phone #).

The service providers that have come out to the house have been fantastic!!! The follow up from Choice home warranty has also been excellent. The reason I had to take away 2 stars is because I must have been confused when I purchased the policy. I wanted the policy to cover the older HVAC and the older appliances in our new home. I was under the impression that if the issue was not fixable that the policy would replace it.

Leo was very helpful with whole process. I was able to get a good price on a multi year contract. It was a very easy process. I will recommend Choice to anyone of my friends that is interested in a home warranty.

I had to find my own repair person to work on my stovetop. This was difficult due to the requirements your company had for them to submit an estimate. I was successful in finding a repair person and then ran into numerous obstacles. I appealed the offer since the amount did not come close to replacing my cooktop. I was asked to measure the top, then to show a picture of me measuring the top, then resubmit my claim number. To me, these seemed like attempts to get me to just give in. My claim number should have been with my paperwork, and the size of the cooktop was submitted early in the process both by me and by the technician working with me. Why was it necessary for me to repeat all this information? I feel cheated because I was not offered enough money to replace my cooktop, even though this was my understanding when I purchased this policy. I was told I have no further recourse in this matter.

The technician arrived promptly, diagnosed the problem quickly, and then created a temporary "work-around" so that my dryer would actually function while we waited for a part to arrive. We are pleased with all of that.

Choice has always responded on time and helped me take great care of my problems. I have found them to be very fair in following the contract that I have with them. My best feature of this company is that they will actually TRY to assign your repair to a company that YOU are familiar with. For recurring issues, this allows me to have a relationship with a local company that knows my system. Worth every penny of the monthly fee!

The appointment was from 0700-1100. I called after 11 because no one showed up or called. They came after 12 but was unable to run any test or to check for a leak because the tech states that he needed permission from his company and Choice to run any test. Now I have had Choice for going on 2 years and this is the first service that I requested and before Choice, I had AHS that cost more but the service was better. Now I still didn't get a callback or when the tech is coming back. My upstairs temp is over 80 degrees and I need some service.

He was quick and efficient in his skills and showed me what I can do to correct it next time. He was polite and showed me everything he did and why it was messing up. He was knowledgeable and he was able to fix another issue.

THOMPSON Pool Service Technician Richard is punctual in the time as promised. He is very professional and expert in his trade of work. Upon his arrival he made a quick diagnose of the issue of strong Bubbles from the returns and irregular pressure Gauge reading of my Swimming pool. He open one of the Valves and replaced the broken seal gasket. He is done in less than 30 minutes and my issues are gone. I like to recommend to Choice Home Warranty to maintain this Company in your list of Reliable, Honest and Skills for Swimming pool Services. I also like to use this Technician for my every Service.

Buy this warranty when I purchased my home. After being in the house for 6 months the ac started giving me problems. I called and filed a claim. They came out. Paid their technician and he said there is a leak in the line. They come back and say they don't fix the leaks. They tell me, "You have to bring your own tech to find the leak and fix it," I tell them, "Why did I have this warranty if you don't do that." Ok I get someone. They find the leak and fix it and clean out the compressor and power wash it and it's ready to go. So call them and put new claim to come and look at unit again. They send another tech. He looks at it and says the compressor needs cleaning. I tell him that the compressor was just cleaned. He says, "No. He has to do it." So the warranty company comes back. "We don't cover the cleaning of the compressor." So the moral of this story - do not buy this warranty. They don't cover anything.

I move in on May 22nd. We found out about the A/C note given heat. I called you and technician came out, I paid them $75:00. They said they were contacted by your co. So I allowed them to work on the air.? I was told they put too much Freon in it. Chaffee air. I asked them again if they were scheduled with Choice Home. They said yes. The next day the other company came out. I only know the technician Doug. He said he was scheduled by you to schedule the work. I also spoke with the reality company. I was told by Doug that he would check on things this past week but I haven’t heard from him. The air will not cut off if set less than 77 degree. It will cut off at night and during the day it just blows. Please please assist me in getting this issue fixed. I have two other claims and I think the owner should have had this done. This should not have following on me.

Horrible company. CHW is not proactive in getting problems resolved. CHW do not follow - up on the jobs that the techs perform. You have to stand over the tech. to make sure the job is completed. The customer has to have the same issue done over and over again. This means that the techs. are not changing / repairing anything, the tech just go through the motions. The Case Managers' decisions are based on what they want to do, not what would benefit the customer. It took almost a year for an air condition unit to be replaced. I spent many many hours trying to get the air condition working. I had to send 1,500.00 out of pocket to get the air condition unit working. Why have a warranty if you have to send that amount of money out of pocket. CHW has many technicians that do not correct the problem. When the techs. have appointment they or a no show and or no call to cancel the appointment.

The plumber that came out to the house did a great job. He was very helpful and knowledgeable about what had to be done. The problem was the hot water heater and you don’t cover that. I’ll install it myself. Good Job.

In contact with technician, from Bright Star Tech. Arranged to come to my house 2 days earlier. Quickly diagnosed problem, requiring a part which may not be available. Cant rate fully, because we don't know if the microwave will be fixed or replaced.

Appointment Set for Tue. 6/8/2021 excellent timing. Fit schedule perfectly. Response time for request adequate, very appreciated. Can't wait to see the service person acting on the problem and the results. Would definitely recommend Choice Warranty to family and friends.

The gentleman was nice enough. He had no uniform to identify himself. He checked out the unit, my concern was the thermostat and he really did nothing to adjust it. His English was not good, it was a little hard to understand him.

Called on Thursday that my hot water tank is leaking. It is now Sunday and still no repair man called to set up an appointment. Called Choice and was told they are still looking for a tech. REALLY and now their excuse is the virus. In the meantime we have no hot water. Told I could call a plumber, pay for everything out of my pocket and then wait 30 days or more for a refund. And they won't tell me if there is a cap on the amount. This is the worst customer service I have ever dealt with. Will be surprised to see if this is published.

This is my first claim. The Representative was very courteous and knowledgeable. English speaking a most welcome start to our conversation. She gave me all the information that I required for repairs to get underway. Hope to not use this service again, but if need I feel very confident it’ll be handled professionally.

I was very disappointed to find out that when an appliance does not work, all I receive is a wholesale value plus up to 30 days before I receive payment. Your sales people stated you would receive the same model. That has not happened. I have spent three to four maintenance calls to find out that what I was told to become a customer is not the truth.

Even though he was late, the technician’s friendly service made up for it. Would recommend Choice Warranty and Justice Heating and Air in Omaha, NE, to anyone. Was easy to submit a claim. Great response time. Technician seemed to care about making sure service was done correct and efficiently. Would recommend to anyone having a home warranty for the simple peace of mind for the cost.

The tech came out, I had to call to confirm that they were still coming out for the day, and he only diagnosed the problem, so now he has to come back at a later date to fix it. Hopefully it gets fixed.

Denied my claim after 5 minute inspection saying there was rust on the unit. Are you kidding me? It’s outside in the rain and snow. Of course there will be some rust. The NYS Attorney General’s Office is my next call!! This company is a major rip off!!!!

My central AC unit had issue on Friday night. I submitted a claim through the automated system and a tech come out the very next day. The service was very professional, the quality of work was very good. So far I had very good service. I highly recommend CHW to everyone.

Great response, fixed the problem. No complaints. Great company. My only regret is that I didn't sign up sooner for the warranty!! Very simple and easy process to get out the correct company to fix the problem!! The company that responded was very professional and polite. They explained the problem, gave us all of the solutions and then fixed the problem.

Appreciated prompt response to claim. Technician scheduled an appointment within 2 days. He quickly diagnosed our dishwasher problem and has ordered parts to fix it. Choice approved the cost of repairs. Very efficient process!!!! I'm so glad we signed up with Choice Home Warranty...especially after a bad experience with a competitor!

You sent someone the next day. He came at the beginning of the time slot.. so happy about that. He did a good job.. It's working well. Cleaned up nicely and was done. I appreciate getting it done so quickly. Thank you.

The 2 techs were professional. They went in, told me the problem, fixed it and even cleaned up some of the mess it caused.. I would recommend CHW warranty and the techs to my family and friends. I hope to have same experience.

Service was scheduled in 2 days and the technician was professional and efficient. The issue was resolved the same day. The whole Process was convenient. I would recommend the Choice Home Warranty to my friends and family. Great customer service.

Sink motor is NOT running properly, it blocked with spoon.. Just observed with motor sound, he removed that.. Initially we thought it was sink motor failed, it needs to change, but not needed. Just knowledge/experience matter... nothing done work.. As agreement I have to pay $45, so I paid. All is good, my work done smoothly.

The technicians are all great, but the process to get things done can draw out for weeks. I’m about two weeks without a fridge and still don’t know when I will be back up. The fridge need parts for further approval and I still don’t know when the technician will get the authorization.

I wanted to thank the people at Choice Home Warranty for their excellent customer service! I was taken care of quickly and efficiently. The technician even came out on a Saturday to complete the job. Thank you so much Choice Home Warranty!