Choice Home Warranty Reviews

Wayne was our contact today as we investigated home warranties. He was kind, patient, knowledgeable, and clearly an expert in his field. He walked us through the options without pressure, but at the same time, he educated us on the options. I thought this process would be a nightmare, but on the contrary, Wayne actually made it a pleasant experience. I actually feel like a huge weight was lifted off my shoulders. I wish all salespeople could be "Wayne's"-professional in all aspects!! Thank you Wayne!

The customer service was awful. I was very upset with the person on the other line. He didn't know how to talk to a customer. This mannerism was very bad. The person on the other line was trying to be condescending rude. I expected better service than I received. I'm just a customer. I was not trying to be rude towards him.

The Technician that came out and worked on my issue was excellent. He was prompt and very courteous. Very knowledgeable and explained everything. The amount issued for a replacement however was really low, that was disappointing. Will not be able to get even close to a replacement with that amount.

Very disappointed in Choice. I bought a six yr contract and now must buy my own dishwasher, installation and all. Not at all what I was promised in the beginning when the salesperson talked me into this. I have recommended you to 5 people who in turn used you. Now I am letting them know what happened and so far they are canceling.

I had a very good experience with the lady I spoke with. However, I have not had any feedback since I bought the policy. This tends to worry me. I would like some feedback on this. I hope I am not out of 1400+ dollars.

CHW was great and quick to answer my cry for help. My request was dispatched out and AZHVAC scheduled my call in less than 1 day. Val the owner of AZHVAC inspected my unit and had the needed parts on his truck. My A/C was working in under 45 mins, can not ask for better service than that!!! I paid my service call fee, saved me hundreds of dollars if I would have paid out of pocket

Sales person was rude at times. Teach your reps to speak to customers with respect. Thinking about cancelling based on this interaction. Felt rushed and pressured at times and I stated several times that I was at work and could not remain on the line for very long.

My boiler is not working. Place a claim. It took them 2 weeks to assign someone. This guy show up to my house and by mistake told me Choice home warranty pay them to find a any reason to decline the service. And guess what I got a email from them saying service decline. Please do not purchase warranty from them. This people belong IN JAIL.

Choice has been there for me every time I have called. Their customer service is the best around! They are responsive, caring, polite and very knowledgeable. They act swiftly to make recommendations and expedite a claim. This kind of service is hard to find these days. Thank you!

The salesman misrepresented the process and the typical amounts of coverage. Once, however, the fine print was honestly presented, it appears the program can be useful in maintaining functioning appliance. IT was never made clear until after I had a terminal refrigerator failure that the "reimbursement" is limited to a LOWE'S gift-card ONLY. This is Not so good if the stores aren't in a reasonable proximity to your home. Also, the LOWE's selection was quite limited with no similar items available for over 45 days. Anybody want to live without refrigeration for a month and a half?

Well, you basically pay a monthly fee and when you need a service you actually have to do the leg work and make the calls to find a technician that won't call you back, so in case of an emergency, your toast, I left one warranty company because of this problem and now here we go again.

This will be our first claim with you guys and the person that I called to tell what my problem was it was completely unhelpful. I told him what was broken. What the part would cost to fix it and asked therefore what would the charge be for us. Would it be the $65 or what. He claimed he could not answer that until the technician came to our home. But no matter what I would still owe $65. Conversation went nowhere. He was exceptionally unhelpful. And so now I’m waiting to get an email from the person coming out to evaluate our situation and then try to get them to let me know what it will cost to get it fixed. Or will my $65 as you state will be all I’ll pay. The fellow I spoke to on the phone kept telling me to look at my policy and kept reading stuff. I do not want to be put through a lawyer training program. Hopefully this will all get resolved but the experience so far has been most unacceptable. Regretfully!!

Wayne called me and had a very pleasant voice that was easy to listen to. He was not pushy at all, which I liked. He sounded genuine, like he really wanted to help me get a good deal on insurance and caught my attention. I hope the service and your company is as good as he makes it sound. He was a very good salesman.

The 2 appointments were successful. And the Dynamic Plumbing Staff were friendly, professional, and thorough while finishing the job. They arrived on time, evaluated carefully, and explained to me what needed to be fixed. They completed the work in a timely manner.

Called 7/10 to report my AC not working. On 7/11, they assigned a company 2 hours away to come out on the afternoon of 7/15. That company was a no call, no show. Called Choice, they reassigned it to the same company again! When I called to complain, they finally assigned it to a local repairman (Who was great to deal with.). Turns out I waited 6 awful days for a $3 part that I paid $85 dollars for out of pocket. That's on top of the $50+ I pay per month for this coverage... Not worth it!

Unfortunately the first company that came didn’t have the part I needed to fix my garage door opener. Now have new appt with the original company who installed the opener. I had to remind Choice rep that their company originally installed it so hopefully they have the parts available.

Put a w/o in Sunday night by 700am. Repairman called to tell me he would be by my house before 11am. Y'all this is amazing. Thank you for great service. I used to use HWA and y’all have surpassed them. I’d have to wait a week before repairman called and then I wound up having to buy a new refrigerator and washer and dryer. Theft. Never would fix and very rude.

Very unsatisfied with this company, you pay your premiums and they make accusations of why they will not pay your claim....a total rip off. Very unsatisfied, and please stop false advertising, don't purchase unless you have a new home. Not for homeowners over five years....False advertising....Rip off....

Still not revisited. Parts were delivered. Been dealing with this since June. The 3rd repairman was great. He ordered the parts but now I’m waiting for him to return So we will see. After that I can give an honest review on choice warranty. This is my first claim and has not been a pleasant or easy experience.

Michael ** helped me set up my new account with Choice. I was a little nervous about getting the service. He answer all of my questions. He also asked if anyone referred me to Choice. I told him my mom referred me and he gave her a free month. I really hope this is the beginning of a long relationship with Choice.

David the electrical Tech that came out was fast, knowledgeable, and even was able to get to me early. I hope that if we ever have anymore problems with our electrical systems that Choice Home Warranty sends him back out to us. He was truly the best.

My appointment was 3pm-8pm, no call from the technician that he would be late or not coming. I had to call (7:30pm) My sewer line was stopped up from Tue. through most of Thurs. (Tech was here 8:20pm.) (That should be a priority for the customer on sewer lines.) The Technician did a good job getting my drain unclogged. He had a nice personality and very experienced.

The repairman was extremely accommodating to our needs, i.e., we are elderly, and disabled. He was here at time that was good for us. He was most pleasant in his demeanor, and reviewed our problem. He went straight to his work, and had our unit working efficiently in no time.

Freezer not working. The control box replaced. The tech was super and good manner. The claim process fast. I will proudly recommend you to everyone ask. Please continue the good service to your member. I am lucky to have your service.

The technician was nice enough. I would recommend him. But my AC unit needed Freon and Choice does not cover it. So I paid $60 to find out that you don't cover what I need. Waste of money. I will be changing Home Warranty companies. Out of my last 3 claims, Choice has not covered what was needed in two of them. That is of no value to me.

Very professional, friendly. The agent was knowledgeable in that he explained the problem and ordered the parts necessary to keep the air condition working. We are in a very hot season but he was kind enough to give us temporary relief until the proper parts come in. Thank you.

Initially I reported my A/C was not working. I submitted a claim and had to wait, in 100 degree plus temps, to get a repair service to my home. They reported to you that my A/C was not maintained properly and that was the reason you would not honor my claim and all work from here on out was at my expense. After extensive investigation by the techs it turned out that fan was broke and needed to be be replaced. That was done and the A/C still did not work. A new tech came the next day and somehow got the A/C to work. He did say the board might become a problem.

I Called and the response was prompt, the serviceman replaced a part. And the appliance was back in working order. The item was a Kenmore refrigerator about five years old and after one day we were able to restock it.

Very easy to start claim online. Within a few hours I had an appointment with a service company to fix my dishwasher the following day. The technician diagnosed the problem and ordered a new pump to be installed within a week.

I submitted my request Wednesday evening and had a call the next morning by 10am with an appt for Friday. Tech came out and handled the job with little issues. This is a rental property and I was on vacation so having everything handled while travelling was a big stress relief.

The service call was a prompt response to the issue. The Tech did a thorough job assessing the issue. The issue had stopped when he arrived. The Tech came back when it reoccurred. He determined parts where needed. The tech was Polite, courtesy, competent, professional. I would recommend this technician.

I submitted a claim on a Monday and the technician was at my house on Thursday. He was quick and repaired the refrigerator within 10 minutes. I would highly recommend that repair company. Choice Warranty never emailed my about the appointment so I didn't know he was coming.

Yes, I would recommend to a friend the good warranty service. The company representative diligently replace the abovementioned items. He demonstrated to be very knowledgeable of the work he did. At the end he tested both items and checked for leaks noting no problem.

This issue is the first time we used Choice Home Warranty services. Our AC stopped working and we called in a service claim. Choice Home responded and gave us a AC company. They responded promptly and they sent a technician also very promptly. The technician was able to repair our unit and we are pleased with the service.

The company contacted a repairman within 24 hours and within another 24 hours a decision was made to replace the microwave. The company will provide funds for a complete replacement. I would be happy to recommend Choice Home Warranty to all of my friends.

Signing up for Choice Home Warranty was easy. Jordan (Customer Service/Sales Rep.) was pleasant and took the time to explain the offerings and discounts available. He was very thorough. I actually purchased a 3-yr. plan instead of the 1-yr. option; saving a few hundred dollars overall! Thank you Jordan!

The service getting a person out to my house was excellent. It's a difficult time to get a specialist these days and Choice got after it until they found a great service man. Scott from Blaze Appliance Repair was excellent and got the problem taken care of promptly.

Claim was very easy to file. They located a Tech for my pool within a hour and it was approved within 1/2 hour. Fast service. I would highly recommend Choice Home Warranty to family and friends. The monthly cost is very affordable and worth the price.

Our A/C stopped working and thankfully we had a warranty with Choice Home Warranty! We were able to select a company of our choice and get reimbursed after their approval. The technician came and diagnosed the problem. Uploaded the diagnosis and pictures to Choice's website and got approval while we waited. It took about an hour. Thankfully the technician was patient and willing to wait. Overall we are so glad it all worked out and Choice paid to have the A/C repaired.

Kendrick's was here Monday 7/12 as you said They would be. He found a leaky water valve that needed replacing. Turned it off, said he would contact you guys that night about replacement. Haven't heard from anyone since. I will be glad to write a better review when the work is done.

MAN Power Electrical Systems did a great job fixing my issue. He was able to pinpoint the problem quickly and swapped out the bad CGFI outlet. Also, he replaced an outlet on the outside of the house since it was tied to the wire.

I called in to report a repair claim was needed for my sink, shower, and toilet. The claims specialist was polite, knowledgeable and handled my claim, answered questions I had, and gave me a new claim no. A co. picked up the job and will be at my home on Tuesday. Great job and thanks.

Enrique from TruAppliance Solutions was knowledgeable and courteous. He knew the problem with my refrigerator and let me know what needed to be done. The part came in and he came and the installation was quick. I would recommend him to my friends.

This is my first of experiencing a Home Warranty with an excellent result. Choice Warranty responded so quickly with my AC issue. The tech knows exactly what the problem and was able to get an authorization from CHW to change the part that was needed. Thank you so much CHW. You will be a company I will recommend to my friends who are so frustrated with their home warranty. Thank you again.

I had a problem with my claim over the phone and called back in to discuss my issue. The representative was very helpful and rectified the situation. Very helpful and got the claim submitted quickly. We really are fortunate to have your backing.

Our team came in, quickly accessed the problem with our HVAC, repaired it and were on their way to the next job. The problem was actually in our thermostat. We were happy to have a new thermostat installed and our system is running perfectly now! THANK YOU FOR A JOB VERY WELL DONE!

Made my claim online. Easy. Plumber showed and it was an easy fix. Glad I have the warranty for stuff like this. Nice peace of mind. Hopefully don’t have to use but glad it’s there. Plumber was also on time. Gave me a 2 hour window.

Igal was certainly a solid representative of Choice Home Warranty. He was well versed, friendly, on top of everything, and led me down a path where I had no choice but to accept. His knowledge of the product was comprehensive and impressive.

Although the service call went very well, was very satisfied with the service person's performance. However once the problem was found and parts needed to be ordered it took almost two full weeks (and still waiting) before the repair is complete!!!

Just called because of an issue with my dryer and the Customer Service was excellent! I was really surprised as to how easy it was. I had another service provider and they were not as good at Customer Service as I received today!

Pool company that did repair was very disorganized and under trained. They took a long time to do repair and then did it wrong! Very rude to deal with them!! Took several visits to fix pool in middle of summer which means we sweltered in the heat AND then the pool wasn’t really fixed and now have to have them again … Very BAD experience!

I have had 2 problems - 1st the ice maker went off and stopped working, then the pool pump threw the fuse. I have asked to repair both of them. Both are scheduled for Monday the 19th of July. I'm impressed by the quickness of the response.

I asked several times when going over coverage with your agent Ali if my salt water pool and separate above ground spa could be covered with your company. I was assured each time I asked that yes, my salt water pool and separate above ground spa would be covered. Now, reading through the contract I find that I was lied to and that the salt water system and the above ground spa are not covered at all. Your contract states in section D. Optional Coverage, "EXCLUDED: Portable or above ground spas - lights"..."salt water generators and components." Please do not process my payment and cancel the policy as it does not fit my needs.

I have had CHW for a few years now and am very happy with it. They have replaced a motor on my AC unit (twice), flipped the right switch on the heater - and didn't have to wait long to have it done. I use CHW on my rental property and will soon use it on my primary home when the gift of this other one runs out. CHW has been good to/for me.

I share this experience with all who want a honest, professional, and an experienced technician who will work fast and proficient, answer my questions without being impudent. One who keeps their promise and takes pride in their work. Sounds too good to be true, well they are the real deal. Ask for them!

Contract was canceled before it started without a reason after giving discounts, guess they were just playing games and got their quota. Now they will not submit the form, No problem. They will never get a recommendation from me no matter.

A appliance was denied coverage. Still waiting for a case manager to contact me. Very hard to reach somebody on the phone. When you do reach somebody, the call gets disconnected. Very frustrating when you've been on hold for 45 minutes.

We found a leak under the house and water was streaming out on the ground. This went on for over 7 days. The technician came out and was able to solve the problem in a relatively short time. We have not had any more problems with the leak that came from the hot water heater and near the washing machine.

We called for fixing the leakage in toilet. They came as per scheduled time and fixed the leakage. Next again there was a issue in the toilet. We did called them. They came today and did the needful. Hope there would not any issue.

They usually get us someone out quickly and if not they give us the option to call on our own. So far we’ve only had them not cover 2 things and one was because a mistake was made in the initial paperwork so maybe check your contract when you sign up and make sure they checked all the correct boxes. When we bought our home the sellers covered our first year of coverage and that was to include our grinder pump, which is an extra thing you add and pay for here. Well when we had an issue and had to replace the pump we found out they did not “check the right box” so it was not covered and we had to pay for it ourselves. They did however cover the cost of labor even if that was nothing compared to the price of the pump.

Choice Home Warranty plumbing repair request was picked up by Tony of Tony’s Repair Service of Henderson, KY. Tony was very courteous and completed the work efficiently. Would recommend him highly. The system is working well following repair. Choice Home Warranty request was made on line. The response was timely as well. Online request seems to be the best method of placing repair request as multiple attempts to reach a representative to request repair by phone were unsuccessful due to prolonged hold times.

The experience was good, I wish the appt could have been the next day but the process was ok. The automatic phone appt process was terrible because it heard words I did not say. The technician did it excellent job.

Great customer service. They answered my question. Took time out to show us how to get the air conditioning to run better and how to clean out the water plug. Thank you for your help and answering questions and letting us know what more we need to do.

The request for service went very. I received a response and an appointment time right away. The technician called to let me know he was on the way to my house. When he arrived he was very professional and checked my dyer and determined that I needed a new part. He ordered the part and setup an appointment time for the installation.

Tech evaluated and repaired a plumbing issue for a bathroom shower, in wall pipe, that connects to a knob handle that controls the flow of the on off water handle. Said flood was caused by a disintegrated rubber washer. I am happy to report that the problem is fixed.

Choice Home Warranty sent a repair technician out when it was convenient for us and we’re in the process of getting our washing machine repaired. I would highly recommend Choice Home Warranty to anyone with a home. It gives you a peace of mind and saves you thousands of dollars in repair cost. It was definitely a great investment for us at a fair price.

My upstairs toilet was leaking into the bathroom below. The plumber from Plumb Rite came at the appointed time, he knew right away what the issue was and corrected it. He was courteous, knowledgeable and very professional. He explained the problem and how he was going to fix it. He adhered to the mask mandate and didn’t leave a mess behind. This was probably the best experience I have had with a plumber and will highly recommend this company.

You DENIED my claim on an item that was advertised as covered. I also confirmed with your agent prior to filing the claim. I am frustrated and will be requesting my contract to be canceled and my prepay to be refunded.

It is a very good and appreciable company that brings changes in the community by giving a very good services. It is very fast service provider in a reasonable charges with good Technicians and quick and fast service. I highly recommend anyone who is in need must catch up with it.

Easy to use, quick service, and super friendly. Great job!! Really happy with this home warranty program. Nothing could have been handled better, keep using Able Service Team, would hire them outright.

Very good a what he did! Great guy! I just wish he would have been prepared to install what I needed. That’s why we have the warranty right? Told me everything I needed but did not install, so what is the point in paying for the warranty when you don’t get what you needed done?

The company and technician were great. With a busy schedule on their part they made sure to fit me in and take care of the problem. The person I spoke to at the company was wonderful and the technician was professional and knowledgeable.

We have had a wonderful experience. Choice Warranty is prompt in processing claims and the HVAC contractor they referred to was quick in repairing the unit. The HVAC unit is working well. We are very happy with the service provided by Choice Warranty.

The technician was kind enough to explain the problems and in respectful manner. He did not speak over my head. And guided me on what not to do until the repair is made. He explained the process and what I should expect, which was helpful.

They ordered the A/C Blower for my A/C from a supplier in Ohio instead of a local company like Gemaire which had several Blowers on hand. (I checked. They are incompetent. Please remove them from your user list. Their management is worthless!!!

I was very pleased with how Choice designated an air conditioning company who were reputable, experienced and knowledged in determining what was wrong with my A/C system. Comfort Zone close to where I resides after testing and examine my system were able to contact with Choice and report the motor had died. Choice approved my claim and within 24 hours Zone replace the needed part motor in order to get my a/c operating again in the heat wave and monsoon season I am experiencing. Thanks Choice and Comfort Zone. Caroline **

Quick and efficient! Service call was fast... They came the following day I reported it. This was my 1st experience with Choice and so far it has been great! Technician was prompt and courteous and my garbage disposal was replaced very quickly.

I was very disappointed with the service I received from Choice. I had a crack in my tank and the repair was denied due to not being normal wear and tear. I was applaud. How is that not normal wear and tear? I had to pay to have a new toilet installed out of my pocket. Thank God I had the money.

A technician with 20 years of HVAC experience says the problems with my HVAC unit are normal wear and tear. But Choice’s crackpot experts say the problems are not due to normal wear and tear. No appeal, or customer focus, just **. Do not use this company. After my appeal, my policy was “accidentally” cancelled. Total joke.

Called in and explained problem. Received Email back same day and appointment with AC repair for the next day. Superb turn around. Man came the next day, July 15, on time and fixed the problem. Outstanding!

Repair company was at my home within one day of my claim. Identified that he could not fix because of the type of Freon needed was no longer available. They are issuing me a check for me to replace the item of my choice on my own. Very happy.

Made a Call to get our freezer fixed on a Monday - said they’d be out on Friday. Called us on Tuesday and was at our home on Wednesday (2-days). Very fast. Love this Home warranty Company. Would refer my friends, family and clients to Choice.

Technician was very professional and knowledgeable. Methodically Step by step got to the problem and walked me though his troubleshooting technique so I would understand how and what happened. Great service. Repaired on initial call A+ rated and would use again or recommend.

Tech seemed knowledgeable and thorough. Very courteous. Made sure he checked everything necessary. Would definitely want him back for any future problems if needed. Skeptical at first on purchasing one of these warranties, but feel it was worth not having to worry about breakdowns.

Well I'm usually bothered when I haven't even finished looking at the website and they're already calling my phone but I answered. Quick informative and painless. I don't have the feeling of dread thinking about what if something breaks down.

When my AC went out I set up appointment right away, fastest said go online and I did. It took another 24hrs for call back. I had to call to be told 24hr hour call back. The email response with my WO# did not say that. What made wait so long was that I had an appointment next day 72hrs, but then I got email my appointment cancelled. I did not cancel. No AC going day 4, had to call 4 times same day to get appointment out 2 weeks. This bad wait. Thank goodness the assigned vendor accommodate on day 6 with problem AC. CHW suggest announce callback estimate and let home owner know approximate wait for repairs. Last item, thankful for AC repair. So far fixed issues. I do recommend practice masking when entering homes as the repair person does not know if someone has had covid or other health issues. Better safe for all. Thank you.

You have been on the ball in the last year. Let's hope you continue to be so in the future. The claim we just filed concerning our A/C, the service group you have assign were prompt and very pleasant. Let hope you help us resolve the problem with our A/C. Mel from Winter's Home Service was here within one day, both he and his assist were great to work with and hope they can fix our A/C.

Amy ** was my consultant. Extremely helpful and provided as good a program at a reasonable price I could ask for. She gave us as good a service as one would need. If it is everything she says it is it should take care of us.

Choice sent a service technician to my house to fix a leak under my sink! The technician was very professional and kind. Very informative on what needed to be done. He went right to work completed the task in a record amount of time. If ever I needed more plumbing work I'm gonna request at Choice send him!!

I was in search of home warranty after I was disappointed by my last experience. I’ve googled and researched and read reviews for many companies. I finally decided to give CHW a try. I was impressed with the agent's knowledge, quick responses, and reassurance about what they offer.

The service is good, but to set up an appointment it is taking longer than expected, but overall I am satisfied. To improve efficiency may be an online portal should be available to automatically set up service appointments. Thanks.

Customer service was knowledgeable, helpful and very easy to communicate with. I was comparing Choice to other companies I have had in the past, and the service provider on the phone had real answers that made sense. So far so good...

Agent was knowledgeable and very informed. Told me about all discounts and plans in an easy to understand way. I picked the one that worked for me. I highly recommend him. Hope any future dealings with Choice go as well.

CHW does not “replace” broken appliances as they claim. They send a small portion of money to put towards the purchase of a new product. The money offered doesn’t come close to current retail values; therefore, a significant portion of the payment for a new product comes out of the customer’s pocket.

I am still waiting on the part which I understand they cannot carry all the parts. The technician that made the service call is very professional and friendly. Who likes appliances breaking down but if I do I like this technician from Century Appliances.

Our A/C unit died suddenly the other day. I called Choice and an appointment was scheduled for 2 days in the future. I called the company, which I had never heard of, and they were able to get me in the same day, which is wonderful in 110 degree weather in Phoenix. The technician was able to identify the problem and get it fixed. Very grateful and it was a wonderful company and I will be using the A/C company, in the future. Very pleased with the entire interaction.

Getting a technician assigned to our problem was a little slow, but the approval process time was very quick and a lot quicker than what I have experienced with other home warranty companies. Overall very satisfied and would recommend Choice Home Warranty Company to a friend.

They called me on a whim and gave me such a great deal I couldn't refuse. They were patient and answered my 100 questions. I referred my neighbors after I signed up because they are looking for a home warranty also.

Salesperson was very pushy. I almost hung up on him. If I had to deal with him again I would use another warranty company. Your business is pleantiful and I resent the pussiness of the salesperson. I may not keep this policy. I'm looking at others.

My tech was awesome. She was super knowledgeable. Unfortunately, Choice Home Warranty did not go with her suggestion and I’m afraid I will end up with a defective freezer ice maker again in the near future as the tech was told to solder wires back together that she is confident will break again soon.

I have had coverage for almost 5 years now and never placed a claim. My water heater went out and started leaking and they will not cover it because of an exemption that they have hidden in their policy. When you say you cover water heaters, dishwashers, refrigerators, stoves and other items you expect them to be covered. I will not be renewing my policy. I will also be sure I tell everyone I know that has your policy not to renew. I was also assigned somebody who was supposed to call me within 24 hours after my initial claim and it has now been four days later and still no one has contacted me.

A very good repairman. I think he represents your company in a positive way. He was professional, quick, and accurate. Friendly, respectful, and gave me good information. I would recommend this repairman to all of my friends. What more can I say about such a fine repairman.

I had 3 claims in short period of time. They take care those on Timely manner. Very reasonable price for insurance. They don’t cover all claims but covers few claims and for other claims where they don’t cover at least I have technical assigned. So less work for me.

The Customer service personnel are very nice and seem to bend over backwards. But just like all the other home warranty services, their goal is to just take your monthly payments while finding every excuse not to provide the claimed service. My advice, have ALL your covered appliances and systems maintenanced and documented prior to initiating your plan. Apparently preexisting problems will not be covered even if you had no clue about them and the problem didn’t arise until after the warranty was in effect. Poor maintenance was sited even though I have pictures and documentation of prior maintenance calls. And now they won’t cover my AC until I fix it.

The reaction time from Choice Warranty was unacceptable as we waited 5 days before we had appointment and 6 days before repair completed. The repair man Chris did an outstanding job and timely service. He expressed and acted as caring.

Choice Home Warranty is awesome company, we never had any problem with this company may be filing a claim, need to talk to customer service, Getting pretty quick response, we are the customer of choice home warranty from years, customer service is awesome, people are very polite & understand the customer’s problem. Whenever we filed the claim online they are setting up the appointment within a day or so and that’s the reasonable time, thanks a lot choice home warranty customer service for giving us good service!

There are only so many parts that make up a water heater and 95% of them are NOT COVERED by your so called warranty. Why say that you offer a warranty for it yet exclude most items from coverage? What is the point of having a warranty when you deny repairs?

I was shopping for a Home Warranty and had several questions. The representatives I spoke to were knowledgeable, helpful, and answered all my concerns. I appreciated their customer service. It took me several weeks to make my decision, but I each time I spoke to someone I had a very positive experience.

I was thrilled with this claim. You chose the technician. The tech let us know when he would arrive, did his job neatly and efficiently and I paid my copay. Perfect. However my first claim was not a good experience- you had us chose our own contractor and sent a list of how the claim was to be handled. I gave them the list which they totally ignored and then I did not get reimbursed because they did not do the claim your way.

Very disappointed with the response to my claim - that it could not be covered because it was standard "wear and tear"! This means that practically anything that breaks down in my house could be excluded from repair on the subjective grounds that it is a "pre-existing" problem. With this kind of approach, I don't see how Choice Home Warranty can provide the kind of user friendly service I was hoping for. Will definitely not recommend it to anyone.

The technician was great but it took a more than a month for you to send a technician. Your services are awful. I have order in for my dishwasher and you send a technician after 10 weeks and problem not fixed.

I was more than satisfied with the technician but thoroughly disappointed with the denial of my claim. My comments are included in the appeal which was filed on Thursday, July 15, 2021. I think one should real all the fine print and the sub-paragraphs before signing the contractual agreement. I've had several claims denied that I felt should have been allowed and for that same reason I did not even contact Choice Home Warranty for that same reason. Thanks.

Easy to make a claim. The servicing company was professional and timely. I really appreciated the courtesy calls from the service rep telling me approximately when they would arrive. They provided a good detailed explanation of the problem and what they did to fix it.

I love using Consumer reviews for finding the best products and services. They brought Choice to my attention and it was so easy to make the decision to buy. Choice has the coverage I need for my new (to me) home. The price is great and I can rest easy knowing that my home is covered for the next six years. The salesperson was knowledgeable, friendly, and has now become my point person for any future claims. Simply awesome!!

I've now had occasion to utilize my Choice warranty 3 times - all within one year. Have found response times to my claims swift and fair. Techs have been courteous, prompt and efficient. I have no regrets in signing up with Choice.

I had a great experience submitting my claim online and having the repair picked up quickly. The repairman came out at the scheduled time and took care of what needed fixed. He was very professional and did a wonderful job.

Choice and Bosch Brothers are a phenomenal partnership! Truly professional, proficient and courteous! Kept me informed every step of the way! Truly full of integrity! The warranty is incredible and Bosch Brothers fulfilled their work in a truly professional and efficient manner!

Technician was knowledgeable and fixed the problem quickly and efficiently. He gave me guidance about what he was doing and what I should expect in the future. I was most satisfied with the work done. I would highly recommend his company to others. So glad I had the Choice Warranty program.

Technician polite and knowledgeable. However, not fixed. He needs to replace fan but has to wait for your approval so he has to make a 2nd trip out here once you ok it. That’s sad. There is not a more efficient way. He was prepared to do the work.

After buying our home in August of 2020 we discovered water in the ceiling of our downstairs bedroom. A restoration service found the issue. We contacted Choice Home Warranty who sent out a plumbing technician. The issue was the solenoid valve in our Jenn Air dishwasher. Although Choice Home Warranty did not replace the dishwasher they paid for the removal by the plumber after our $65 deductible. We will need to buy a replacement dishwasher.

All my attempts were in vain. Even my handyman‘s snake couldn’t cure the ill. JR Plumbing and Mechanical used a machine that blasted air down the drain pushing the clog down & into the main drain. All within 20 minutes, he was in and out of my home. Totally awesome. Thumbs up.

Our technician didn't just evaluate our AC, he did a full diagnostic to find what the problem was. The problem we reported couldn't be re-created when he came over, but instead of being just like most technicians and saying "well it seems to be working fine now", he went the extra mile to evaluate every component of our AC. After he pondered what could have been wrong with it while in his truck for 15 minutes, he came back to the door and asked if he could take one more look at the system and found that our drain was clogged for our AC, causing the condenser to turn off and only blow out unchilled air. He refused to leave without ensuring that we wouldn't have that problem again. I'd certainly want this technician back every time.

I would not recommend this company, this was nothing but a hassle. The maintenance guy was great, although he isn't part of Choice Warranty, but his experience with them was also terrible with reps hanging up on him twice as he tried to get verification.

Work was scheduled for the next day and done promptly. Very pleased with the technician. Would ask for him again. He had to go up unto the roof of the 3 Story condo to work on the unit. Select did an excellent job in scheduling.

I thought I knew what was wrong with my toilet, Terry found the actual culprit. It wasn't the screw connector but there's a crack in the tank! Still waiting for Choice to let me know what's going to happen though it's only been a couple of days.

Repairman came when they said and fixed problem quickly. Technician was polite and professional and knew exactly what to look for and how to repair. Happy to have leaking gone and disposal working again. Would highly recommend to others. Was a little disappointed that it took 4 days for appointment, but I know getting technicians is difficult and it was not an urgent issue.

The technician was punctual and informative. Advised us to have unit recharged and then submit coil replacement to CHW. For some reason unit was not charged and AC is not functional. At this time we are awaiting further approval from CHW on why this has not been resolved.

I had begun to this would never happen. It took a week and a half. The gentleman came this morning and repaired my fridge and and happy it is done. The gentleman was very thorough and made sure the repair was done correctly.

Since I knew water was coming from the ceiling in the basement but I wasn’t certain what was causing the problem, the technician search to see where the water was coming from. Upon checking the kitchen sink and dishwasher. Technician was able to determine that the culprit was the toilet on the main floor. Technician was able to solve the problem once approval for the work to be done was received.

It's interesting that you folks request a fair evaluation of your services, since your company demonstrates anything BUT that. After being tricked into a 3 year contract, every single experience with CHW (4+) has been worse.... often lasting several weeks, and usually costing me hundreds of dollars! Last night on the TV the consumer protection investigation cited numerous experiences that were terrible, stated they have had unresolved complaints about them for years... even discussing the state of New Jersey was suing you for scams and deceptive practices!

The gentleman that came out to repair our icemaker was timely, very friendly, explained the problem, explained what was required to repair it, and also gave other suggestions to keep our refrigerator in good condition. I would definitely recommend him to a friend.

The process to get my AC unit back up and going took 4 weeks. During that process, CHW assigned 4 different HVAC companies to my issue. The last company got if fixed in a matter of a few days. I will not go into detail. Overall I was disappointed in the length of time for resolution and the quality of the companies that were sent out until the 4th company arrived.

When my thermostat alerted me that my ac unit wasn't cooling, I panicked. One because we were literally in the midst of a 7 day heatwave with temperatures reaching high 90's. Honestly I wasn't sure what to expect from CHW because I had never filed a claim. Well I must say that I am beyond pleased with their service beginning to end. Submitting a claim was very easy. I called once to get an update (because my house was 89 degrees and I am impatient). The representative was very polite, and assured me that they were still looking for a technician. I was assigned a technician within 7 hours of me submitting a claim and the unit was repaired the next day. The technician was polite, on time and very professional. I am very pleased with my experience. I had another home warranty company in the past that was the worst but I can honestly say that Choice Home Warranty is the best choice that I made

This is the 2nd time I have been denied for something that is out of my control! I change filters and run bleach to keep line clean monthly. What else do I need to do???? Why should I even renew plan?

Choice Home Warranty arranged a service technician. (I had two different service technicians) First technician was not either very incompetent or honest. I am not sure which was the case. After waiting for two days (Friday till Monday evening) without getting a report, I decided for a second technician. The second technician was wonderful! Very professional and fixed the water heater properly. Choice Home Warranty need to screen the technicians and companies they get for the service.

They gave me an incorrect phone number on the confirmation email. So, the guy I called had no idea what I was talking about when I asked him what time he was arriving. It was very frustrating for the both of us. Luckily, a different vendor showed up and it all worked out in the end.

Wayne very helpful and in explaining everything... He went and got me a better deal with previous promotion. Have me direct number when I needed to get back to him instead of automation today. Dial 1 for dial 2 but anyways service was great.

Had been shopping home warranty companies and choice ranked #1 in all reviews and pricing was average. Received several customer service calls after putting info in for quote and answered when it was convenient for me. Lucky I answered for Daniel he was friendly, not pushy and made pleasant conversation which made signing up/spending the money a little less painful! Also got to take advantage of promotion that shaved a decent amount of overall fee and service call fee. Hope when it comes time for service their providers are just as great!

Came on time - diagnosed the problem that it wasn't the Garbage disposal but the sink. In less than 30 minutes he had it fixed. Will use his services again for plumbing. Choosing my home warranty was exactly for this. Choice vets the vendor and I don't need to be concerned.

The tech was professional and knew what the problem was. He educated me also about my problem. Excellent customer service. One of the best tech that I have experience with this warranty company. He restored my faith in the warranty company which I have had for 11 years.

My rep from CHW, Leo, was very informative and courteous. I’m happy I signed up. Leo answered all my questions and followed up with me at the time I was available to sign me up. I look forward to a good relationship with CHW.

For my first time scheduling I called in a couple claims. It was simple. The scheduling for some items took a little longer than expected but I the location of some of the areas have been issues. The customer services called me to confirm a date within 48 hours of the claim submission.

The guy that I talked to didn't really give me much time to talk. He was impatient and pushy. All he wanted was a credit card number. This is why I'm going to take a second look at renewing our policy in a couple years.

I have had Choice Home Warranty for 4 months and on the 4th of July I found out the garbage disposal was not working. On 7/7/2021 I contacted Choice, the following day a technician came to my house and fixed it. The technician was very knowledgeable, fast and polite.

The technician was very professional and friendly and knew what she was doing. However I had to wait for 7 days for someone to come and diagnose the problem. I wish you had more contractors in the area so that there is a faster turnaround.

Customer service sale pitch was horrific, supervisor sweet talked me. And I read the fine print and disclosures and do not find it to meet my needs. Please please cancel and stop calling me. I have left message for Barry at ** and have disputed this sale with the bank.

We love your service to us and have recommended you and will do so again. We are very happy you added so many things. Your coverage and speed of getting service people to our home is wonderful. Please continue your good service.

Great follow up. The customer service rep called me multiple times to set up the appointment. I received text messages to update me and then the tech also called to schedule the exact time he'd arrive. That's what I call excellent customer service.

Came to my house very timely. First explained what he was about to do and then he was very good about explaining what he was doing to clear the stoppage in the line. Was very neat and through with his work. We only had to pay a service fee because we had a Choice Policy.

I filed a claim because one of my air condition systems was blowing warm air. In the claim I stated that there was a leak, because it had been serviced in May by my HVAC Technician. When the Choice Home tech came out he reported that he needed to perform a leak test which was denied by Choice Home. I had to pay the tech $75.00 to come out or to tell me what I already reported. If CH was going to deny the test why did you send anyone out in the first place. I didn't need anyone to tell me what I had already reported. CH should have approved the test and replacement of unit. What good is having a warranty policy that you will not honor. I am paying you for nothing.