Choice Home Warranty Reviews

I wish there was a star that is below one star. I could write a book about my experience with this nonprofessional company. Not the techs but office. I plan to share with my neighbors and friends. Very sad that you are in business.

This is a terrible company to do business with. I made a service call paid the $85 fee and had your recommended technician come out. This guy was literally at my house for maybe 30 seconds to say I needed a new water heater. Choice denied the claim and wanted me to pay out of pocket at an astronomical amount of $1,615 for a water heater. We ended up having another plumbing company come out to install the water heater we purchased from Home Depot. Only to find out this brand new water heater was “leaking” as well. After our hired plumber tested our old water heater to find it’s in fact not leaking at all and it’s perfectly fine. You know the one Choice Warranty hired out told us was leaking and we would need to replace.

I was unaware that CHW had decided to not cover my claim. I had to pay $275 for the claim, and I am very very upset about this. No one informed me that it was my responsibility. I would have had my own plumber.

The repairman from Stonecraft was very professional. He replaced my garbage disposer in a timely manner. This was my first claim with Choice Home Warranty and was very pleased. I would truly recommend Choice Home Warranty to my friends and family.

The response was good, but my claim was rejected even though it was not my fault the glass top cracked. I woke up in the morning and the glass top was cracked. I’m afraid it is now going to be hazardous if it collapses.

The contractor came out and looked at my garbage disposal and determined that it was bad, went and picked a new one up and had it replaced within 1 1/2 hours. The contractor was very nice and professional. The job was approved within minutes.

I filed my maintenance request online. It went very smooth. I had to look up my contract number online before I could file my request. Look up was fast and simple. I hope that the actual repair will go as easy as the request.

Excellent response time, service and follow up concerning the repair of our Air Conditioning Unit. Also, the entire warranty experience was online, which is very convenient. I’m very happy with Choice Home Warranty and would highly recommend protecting the systems of your home with them.

Length of time from claim filing to service call 7 days. Vendor rescheduled visit at last minute with no warning. Had to take off work 2 days. Problem not covered. Paid out of pocket for repair. Cost of service higher than average for specified service.

I tried to get you people on the phone several times. I never got an answer so I had to do everything online. I really had questions about the policy. I hope this warranty is good; I’m stabbing in the dark here.??. I have no good rating at this time since I had to check a star.

My experience with Choice Home Warranty has been horrific. They have declined every claim I have made. They have a appeal process where you have to schedule 15 minutes with a “case manager”. I have yet to have one of those case managers contact me within that 15 minute timeframe. Right now I would say don’t waste your money on these people. AHS treated a heeluva lot better.

My first attempt at a repair is going well. The contact from Choice was swift and courteous, I am waiting for repair person to contact me. However this is a weekend and they will call Monday morning. My problem is with the ice maker.

James **, who took my call on Tuesday, processed my request and followed up with an email alerting me to expect an appointment. On the day of service, the technician was on time (in fact a little ahead of schedule) and efficient, courteous and cordial. He was able to diagnose the problem and resolve the issue quickly.

You all were quick in getting us an appointment., however, all of a sudden A/C started working and is still working. So we cancelled appointment. So, feel good about when it happens again you will again be responsive and schedule appointment quickly..

I called it in on a Sunday evening and on Monday your company responded that they couldn’t get anyone to service me and I should look my self for someone to do the work. Then later on a couple days later I called in & found out that they found someone to fill the call. No notification of this was conveyed to me unless I haven’t called. When the gentleman came he was very polite and attenttive. Resolve the problem within a few minutes.

I was very happy about my last claim. The technician came out to the house the day after I made the claim. He fixed the problem in about an hour and left with a working ac unit. There was no out of pocket cost except the service fee. I am very happy with Choice home warranty.

The technician was great and he fixed our dryer. He was courteous and he cleaned up his mess. He had to drive to pick up the part and he came back and fixed the dryer within the time frame he gave. The only issue I had was that when he took my check it wouldn't go through because he said the system was down so I had to give him a credit card which I don't like doing. It wasn't his fault at all and he was very apologetic about it. His professionalism was great!

I would absolutely recommend Choice Warranty. All of the specialists they have sent have been thorough, timely, and answered all my questions. I have been very pleased with their professionalism and focus. I would recommend Choice Warranty to anyone who is looking for a home warranty company.

I’ve had CHW for my condo for 5+ years. Now that I needed them for service calls they declined all 4 different service calls in the past 1 year back to back. Even where I found them wrong as the service contract had said otherwise. Their contractors are designed to come collect money and then leave. Few hours later you’ll hear CHW decision declined. Their appeal process is waste of time as they do not provide proof or information you request. In fact CHW is known to be a crook. Several states have filed lawsuits.

Chris was amazing. I would pick him over and over again. Great customer service. Came out twice just to make sure everything was good. Called me several times just to let me know what was going on with my AC unit. Thank you. Jana

We submitted a claim for an a/c that was not cooling. Choice could not find a technician and offered us the opportunity to find our own. We did, and the process to have the claim approved has been a nightmare.

I had an appointment scheduled for 3:00-8:00 pm. Jacob called. Said he was in the area and could he come now which was about 10:30 am, I said I was out and would be home in 1/2 hour. Jacob arrived shortly thereafter, very polite and professional tech. Jacob from AB & E replaced my part and I signed paperwork and he stated, "Have a nice day," and he left. There should be more techs like Jacob. I give Jacob a 10 Star.

The 2 men you sent to my house were awesome. 100 percent better than Smittys Plumbing. I believe the other 2 were from Dragon plumbing. They were the top. Thank you Choice for sending these 2. Please never send that smittys plumbing to my house again. Again thank you Choice for finding the right plumbers to my house.

Updated on 06/10/2021: Six days with no A/C while they jerked me around. Replaced condenser fan motor myself. My cost $ 460.00 in parts. CHW tried to decline my claim. Then tried to use inferior parts. I’m done with them. Want my policy fee refunded.

I would recommend the technician that came to my home in June 4, he was thorough, quick and friendly. My experience with Choice’s policy and procedures are a different story, not sure I would recommend this company to any more of my friends or family as I have already previously gotten 2 of my family members to sign. Maybe switching companies.

I have requested service on two items. Each time Choice has nullified or modified the claim for some reason or other resulting in greater expense than the $65 service charge promised. It does not seem that I am receiving the warranty service contracted for. I have a third service requested and scheduled in a few days. If this happens again, I will cancel the Choice Warranty Service and report the deceptive behaviour to whomever I may.

The service guy from Fire and Ice was ok. The problem was that two a/c companies were scheduled and Mr. ** was very persistent. He called several times telling us to call Choice to tell them that someone had already taken care of our a/c. My husband finally got annoyed and hung up on him.

The technician was very helpful. He explained the problem and is ordering the part to fix it. The company he works for should be extremely lucky to have him. I would definitely recommend this company. It was a pleasure working with the technician.

They took care of us with getting our a/c back up and going as they do everything we need them for. Thank you very much Choice Home Warranty. Will definitely be renewing when my contract is up. They have helped me with my water heater and garage door also.

Claim **. Island Breeze arrive yesterday and found the problem was moisture on the fuse. The tech tried to fix it, but it only worked for a while until the moisture built up again. I do not blame him because it took hours before the moisture returned.

Tony showed up in the timeframe I was given. He was very easy to work with. Asked questions about what issues I was having. He got my repair completed very quick and was very easy to work with. I would highly recommend him to others for any heating and cooling repairs.

Isaac was prompt, polite, and quickly made our repair. I would ask for Isaac specifically in the future. Really appreciated getting this repair done. Isaac was even able to move our appointment to earlier in the day, which we had requested.

Great customer service and good quality work. I recommend that when the service call is made get the technician out as early as possible cause the has a dire need for their equipment no matter what it may be. Thank you.

Choice has been very responsive to our claims and exceeded expectations. Easy to submit claims, follow up on and they employ a professional network repair people who always respond professionally and in a timely manner. I would recommend Choice if you’re looking for a Home warranty company you can trust and count on.

The service provider was Log Doctor. They were responsive and efficient. I appreciated their communication and courtesy. The only downside was the window of service was 3:00 pm to 8:00 pm. But, the service persons called and checked in, thought it went to the later part of the timeframe.

Our Technician was very thorough and got to the root of the problem quickly. The problem was diagnosed and the situation resolved. Unfortunately our washer could not be fixed and the process for a replacement has begun. We feel the warranty has paid for itself in the coverage we have received.

I had good service I would recommend to a family or friend. Thank You for your service. The heating and cooling people was neat and good at their job cleaned up afterwards and did a wonderful job. I glad I had the home warranty in place when I needed it I don’t know what I’ve done if I didn’t.

I chose CHW after checking out your competition in home warranties. The lady that I spoke with Miranda was the best representative I have ever spoken with. She did not rush the call. Took the time to fully listen and answer all of my questions. I also enrolled my son on this call. Miranda is by far THE BEST sales representative I have ever spoken with. I will refer all that I can to CHW. Thanks.

I reached out to Choice Home Warranty for help with my air conditioner. One company never showed or called. The second company received horrible reviews. I don't understand a business not answering their phone. I will be canceling my account.

I'm a little annoyed at the way you do business. As soon as I place the I get 3 email from you, a welcome, a survey, and an option to purchase the policy with a 75.00 copay. I hope this is not a start to a bad relationship.

Every time I use you you email me tell to get someone. If I have to do it myself what do I need you for. This upset me very much. I am disabled. I can't move around well. This makes me more up because I am praying for nothing. Would you please send a person out? Thanks.

I spoke with a great sales person, got signed up. But I was supposed to send paper work in via email but neither of the email addresses I was given actually worked. Both emails declined. If this is an indication of the service I'll get, I may not actually go with this company.

I did not appreciate the personality of the telemarketer/sales representative after money was taken from my credit card. I wanted to switch my email and his tone changed and preferred that I switch it myself. Will I be experiencing the same if I call for anything regarding my policy? This bad experience is making me want to flat cancel my home warranty and go with American Shield. After the sale is processed it’s improper for that representative to change his or her tone when wanting to make changes. For this situation it was just a change of email. I did not appreciate that and I’m considering in flat canceling this policy and head over to American Shield. He did however please me with a reduced rate.

The service provider did well. I just don't like that fact that Choice change my renewal date and keeps pushing it back from the original date in May of each year. The plumber was good and got things done quickly.

I am really happy I chose this company. It was easy process to file a claim and repair was quick. I was serviced in less than 2 days I was able to get early morning repair. He fixed my issues and made sure they were fixed! I’m very satisfied.

Our garbage disposal sparked and stopped working when trying to use it. Something may have been in it. The service man came from United Appliances and fixed our garbage disposal in a very timely manner. Now it is working fine.

The last call about the A/C was fixed quickly and I was thankful about it but I have called 6 times about my fridge...The ice maker and water was not working...The first people got the water working and the ice comes 4 days out of 7 and when it does finally come out, it's dark gray!!! Ugh!!! I can't use it! The last man you sent said that he suggested that the fridge is replaced. Ya'll sent another man out and he called just before he was to arrive to say he was not coming!!!! I have called 5 times since then. No one will call me back....I need ice and water!!! Also, now the door sweats water on the outside of the door....It was not doing that before it was worked on. Please call me and get someone out to fix the problem. My cell is **. Please call me!!!!

As I explained to Kayleigh, I have had several home warranties and have not been satisfied. She was very professional and took 3 of my phone calls and answered all of my questions. I was comfortable enough to sign up for 3 years.

I was helped promptly, my agent was pleasant and answered all my questions. I had been shopping around for Home warranties and Choice had the best coverage for the cost. The details on coverage make all the difference in comparing companies. I am getting great coverage even on my pool and spa, with a lower service call fee than most others.

Mr. ** came out on the assigned day… Actually earlier than the scheduled appointment. Inspected the unit and immediately diagnose the problem and fixed it. He was pleasant, knowledgeable and efficient. First time I ever dealt with a HVAC technician who didn’t just say you need a new unit.

It was very easy to start a new claim online. It was simple and an easy step by step process to file a claim using the Choice Home Warranty website. I highly recommend using this system to file a new claim.

Just filed a claim and within minutes I got a confirmation and claim number to reference. Now awaiting a service appointment call. The sales rep I dealt with for both homes that I have insured through them was great to work with. We chose to get the discounted 3 year plan, with the bonus months added for each policy.

Not happy with the not service that y'all offer. I'm under contract till November and I will be dropping this supposedly insurance that helps you pay for things in your home that break. Which is a lie and I will not refer this company to anyone. Not happy at all.

I highly recommend this company for their fast and efficient work. I called in the evening and the next day I had service. I would recommend K. Marion Service Specialist for their commitment to get the job done. Thank you for your service.

I switched from AHS to CHW a couple of years ago, due to the horrible customer service at AHS. I am sad to say CHW is NO better. This was my first claim with your company, and if you do not rectify the situation, it with probably be my last. The claim was for a simple leak on a hand held shower line, at the diverter, under the tub. A simple repair, but it was denied. Apparently the technician check "Little Corrosion" on the form, which was enough for you to deny it. I appealed it but haven't heard anything yet. In the Meantime I out my $40 a month for the last two years, and the $60 I paid the Plumber for the call, and STILL can't use my shower!!!! If you don't cover something as simple as this, what the hell do you cover? PATHETIC!!!

So far I have had 3 claims and Choice has not paid for any of them. If something is not going to be covered, please tell me before the tech arrives. I am a 75 year old widow on a very limited income and I thought this would help me when I have to hire any repair to be made. I paid for 3 1/2 years and I now have regrets.

The technician that I dealt with was great! Choice warranty gave me a run around and kept giving me different reasons my claim was not moving forward. After many phone calls and me being very persistent I am happy to report I got a new water heater installed today. Choice Warranty was difficult to deal with. I dealt with some rude representatives and some helpful ones. Thanks to the technician (Don’s Plumbing) for not giving up and being very patient with me and Choice Warranty.

The situation with fixing my Air Conditioner has been an awful experience, How do you fix part of the problem and all that makes it work. One part cannot work without the other. A good faith company like Choice Warranty make choices to what they fix. I pay you every month. I do not use you every month but you still collect from me. What if it was where I paid you as I used you. You could not make money that way. Until you abide by your service to being fair, I feel you are using people for a profit. How can you call yourself a good faith company when your service is not reputable. Stand behind your so call good name and make it speak out for you through your customers. Without customers you cannot stay in business.

The technician performed a thorough inspection of the washer and found no leakage. He inspected further and found that the water was coming from a drain pipe next to the washer as the washer was in the rinse cycle. He advised that a plumber would be able to fix this issue.

The A&E technician was GREAT! He tackled the job right away and wasted no time getting the ice maker fixed. I'm very happy with the way they work. It say they work for SEARS but I believe the company name is A&E.

Disposal was leaking from the dishwasher drain line and when the disposal switch was turned on with water running. Tech was great, got the job done. I would recommend this company for any other plumbing issue that may arise in my home. Choice Warranty team is great, I'm truly glad I chose this company for my home needs.

We had a leak that went from pipe to outside wall. We are so pleased with the service Chris did for us. Efficient, neat, and very pleasant. We couldn’t ask for better. I recommend Home Choice Warranty for all services needs. Perfect from start to finish.

Poor & inadequate service with inexperienced vendors. Even poorer service response by Choice Case Managers whose job is to Followup with customer complaints. One case manager failed to show up to scheduled meeting. Two other Case Managers failed to respond to my email request.

You hear horror stories about warranty companies finding ways not to pay out. I even was worried after talking to the technicians, but Choice came through and took care of their portion of the claim. All you can ask for from your warranty company.

I scheduled a service call for a water leak in my bathroom. I spoke with Christian and he was very helpful and quite polite. He explained that a Service representative would be getting in touch with me in the next 24 hours or so.

Lawrence from BW Electric was excellent, very prompt and professional. My only complaint is with CHOICE. Lawrence checked two items to be fixed, you guys made me pay two deductibles, then promptly declined both claims even though they are standard wear and tear issues. I had to call in, then get directed to submit an email for reconsideration, attempted to call again and there’s no answering service set up, and now the earliest I can speak to a case manager is Monday. Both Lawrence and myself are shocked at this lack of professionalism and courtesy. Definitely will be canceling my plan with CHOICE and warning others about your shady practices.

Very fast and technician was very knowledgeable and responsive. Finally a great experience from a home warranty company. Had 2 others that were not at all a company I would recommend. Great experience and would recommend Choice warranty and door company.

Texas AC & Heat did an excellent job troubleshooting and fixing my AC unit under a remarkable time. Technicians are very knowledgeable and well trained. Only 20 minutes late to the scheduled time because of the receptionist who answered my call.

First the tech came early. My appointment was set for between 3PM -8PM because I'm a teacher and would not get home until after 3PM. Since my daughter was home, he was able to complete the work. Second, he called me several times while I was in class for the deposit. So I had to stop my class because my cellphone kept ringing and I thought it was an emergency. Finally, there were two black drip mark (8") on my wall and black smudges on the toilet set and the floor. He just needed to clean once he was finished.

I reported that my air condition was constantly running and blowing hot air. The agent asked me to tell her what was the issue and after taking my request for service, she provided me with a confirmation number to have a technician come as soon as possible to analyze and repair the problem.

This company has been to our home 3 times for three different reasons. They are professional, thoroughly assess the issue, explain the rhyme and reason for the issues. They have made the overall process with Choice Home Warranty worth having this insurance.

El from Appliance Doctors was very professional and was able to resolve the issue. He replaced the coils on the solenoid and so far there has been no continuance of gas odors coming from the vent or within the dryer itself.

The technician came ahead of time and quickly diagnosed the problem and fixed. The headache I had was getting Choice to identify the technician in a timely fashion. I got the appointment almost a weekend after I opened the claim.

Mr. ** was very nice & extremely professional!!! He was on time which I appreciate. Called to tell me he was on his way. Was very pleased!!!. Would highly recommend him!!! He is a great asset to CHW!!! I would like him to service all my needs with heating & air. Thank you for such great service!!!

I submitted a claim on Tuesday morning. Got a phone call from a Technician a few hours later the Technician was here to evaluate the problem concerning my clothes dryer. Dryer was fixed by Thursday. Thank you for the prompt service Choice Warranty and Shout out to Mr. Robert ** my Technician.

I am pleased with the service the technician provided. However, I didn't know they did not keep their scheduled appointment time. My appointment was Friday from 2-4 and they arrived at 11:00 a.m. on Thursday. Thank goodness my teenagers were home, or no one would have been there for them. I did receive a text that stated "Cameron is in route" but that is it - from an unidentified number. I had no idea it was from the technician (and actually thought at the time it was regarding something at my place of employment). The technician was able to resolve my problem and I am satisfied with that, but the communication could use improvement.

The service man came out on Memorial Day to repair our dishwasher, called ahead to notify us of when to expect him. He repaired the dishwasher immediately as he knew exactly what the issue was. We were most thankful. He was most considerate, patient and knowledgeable.

I am happy with the service I have gotten. But yet again I am waiting for a part to come in that should only take 1 week to arrive. No updates have been given to me and I waiting yet again looks like months so not happy that I am unable to do my wash and have to pay a laundry mat when I have a great machine at home sitting there.

The Technicians came at a reasonable time and performed a check up on the air conditioner unit and determined the problem. More information concerning how much freon was needed and how much was provided should have been given. Nonetheless, the job was satisfactory. Thank you.

We submitted a clear claim that stated a water heater in the home was actively leaning and it was assigned as a regular priority work order. I followed up with both the plumber and Choice. The plumbing company did send someone out that day only because I made a fuss about it. We purchased this insurance and have been very pleased until now. This claim should have been listed as priority in my opinion. They initially stated the earliest their technicians could come was Tuesday. Then, they said Sunday, maybe Saturday. By Thursday night, we would have been flooded out. The dispatcher for the plumbing company went ahead and sent folks out when another call canceled. I just feel like the status of the claim was inaccurate.

They were focused on doing their job and were respectful to us. The technicians were on time for the scheduled service and communicated with me at every level. Some parts needed to be ordered, they placed the order and scheduled a return. I was very satisfied and would definitely recommend them to anyone.

I tried to use the phone system to file a claim but it kept giving me the the wrong response to me about answer what I said the problem was. I finally went online and set up the claim myself. Then I got a response that I had to call back to discuss it. So I called and I never got a call back.

Every time I submitted a claim I had a reply within minutes with a scheduled appointment. The service technicians are always very knowledgeable and trustworthy. Great service. I look forward on been your costumer for a very long time. Thanks,

AC repairman came on time, figured out the problem, did a quick fix to keep the AC running then brought the true part the next day and placed it in. He was polite and knew what he was doing. I'd use him again for the repair. He thought it would be three days or so before he could arrive with the part, but he was able to fit us in on the next day. Much appreciated.

Filed a claim for air conditioning unit and a claim for well pump! Ugh - when it rains it pours - cannot believe I had to open two claims! The claim rep was very helpful and reassuring! She took all my information. Assured me my issue was covered and set up a claim. I immediately got an email which made me feel like I was going to get some help!

Called for 4 straight days after Miss ** said she going to give me a call back in a little while and she has yet to call me back. The first claim I had on my ac was denied after I waited 2 weeks for first technician to send in the information that never opened the door to look at the ac on the inside. Then CHW sends out second technician that came in and takes pictures, gets the inside approved and is working on getting the outside approved and then the first technician sends pictures of my inside unit that he never looked at and CHW denied my claim.

Requested a certain company and they honored. They have always been prompt to pay my claims and send the best. Even in tough times they have always been able to find a technician to help us out. I find worth the amount of money I pay.

The website was very easy to use to file the claim and track it. They said it would take 24 hours for the tech to respond but within 45 minutes of me filing the claim someone called to schedule same day service. By the evening of the same day a technician had my problem solved and running again. The tech was considerate and knowledgeable.

Dionne ** Was Absolutely, Wonderful, Very Knowledgeable, Very Helpful, Answered All Of My Questions & Made Sure That I've Received The Best Possible Service That Best Fit Myself & My Family, Dionne Made My Choice Home Warranty Process Very Easy Going, Comfortable & Very Understanding!! Salute To Dionne **!! You're Greatly Appreciated Always!!

I have been using Choice Warranty for a number of months now and had to open a couple of claim of which I have been extremely satisfied with their customer service and professionalism. I high recommend their services and you will not be disappointed.

Jorge came out and took care of everything! He was very knowledgeable. He checked the unit in the attic including the filter and the actual unit in the backyard. He also went throughout my house and check each vent.

I think Choice does the best that it can. Unfortunately, things don't always work out with the vendors. A lot of the vendors no show, but I don't think this is a Choice problem. It's just generally difficult to get some to come out to your property and try to fix something.

I appreciate that discounts for joining were available since I am on a fixed income. Also, I appreciate that at my senior citizen stage of life, I was able to lock the rates in for life. I like that the young man that helped me went over and above to find a good price for my home warranty and explained all the questions I asked in a manner that I could understand.

We just changed our insurance from American Home Shield to Choice Home Warranty. I should have done this years ago. We were so unhappy with the past insurance carrier - lack of response and shoddy work, that a friend recommended Choice Home Warranty. Choice was responsive, positive and found us the best application for our home. Nathan was so helpful that I will recommend him to any of our friends looking for another insurance provider. Less stress regarding care for our home in case of an emergency!

Answers the phone within 2 minutes. I was an AHS customer and would call and wait for over an hour for someone to talk to. Took my info and set up for a repair man. Total time on the phone less than 10 minutes.

Not understanding the replacement, still waiting for the Lowes gift card and not sure how that will work. It would be easier to get the card in the mail, as I am 76yrs old and not computer literate and have no one to help.

I'm thankful that Choice responded in a very timely manner, the Tech that came out was also great, but at the end of the day, my family and don't have hot water for a whole week, when situations like this happen, Choice should place them in an environment suitable to what they are living in until all repairs are done, this is bad, I have ladies staying here. Now I have an added expense to move them to a hotel until repairs are complete. Had I wrecked my car, my insurance company would place in a car until my repairs are completed.

Eddie really helped me out and he was really good. He explained everything. I just really wish I could have you guys mail me my contract. That would be most helpful to me cuz I don't have a printer or a computer.

The process with Choice Warranty was seamless. Report difficulty on website and make a request for whatever service you need. Within 48 hours they tell you who and when the service person will come. You pay the required fee and work is done. DONE!

My water heater was leaking from a drain valve. I filed a claim with Choice and Sovereign Plumbing was dispatched to handle the claim. The owner, Mike, showed up on time, diagnosed the problem, and took care of it. He was polite, professional and effective. I would definitely use him again, and I am happy Choice set me up with him.

I enjoy every time they send out the appliance tech with that company.. They have respect with knowledge and will get right to the issues every time plus their response time is fast. Keep up the good work. Hopefully won’t run into any more problems but if I do hope they send out this group of appliance technicians.

I attempted to file a claim online. The form is only loading the first two fields so I was unable to complete my request. I had to call in the claim. The claim rep was very efficient and able to help me but wanted to give you a heads up on the online process issue.

C.W.'s response to my issues was very quick however I have not been contacted by any repair company yet to remedy the situation. I anticipate getting a call or email soon. I enrolled in this program on recommendation from a family member who has been using and is satisfied with their services.

When the spring on my garage door broke, I wasn’t sure what to do. I went online to CHW and filed a claim. It was very easy and I received a confirmation that my ticket was being worked on. Shortly thereafter, I received and email that it was assigned to Texas Custom Garage Doors. An appointment was made and confirmed. The servicemen from TCGD were in time, very professional, and had my door fixed in no time. Thank you Choice Home Warranty.

The service was outstanding a really quick. However, your phone service and automation is absolutely terrible. No one in their right mind wants to file a claim through an automated service. The pool guy was fantastic though.

Kurt was very nice made sure all my questions was answered. Help to understand the plan I was getting. Let me take my time didn't make me feel rushed. Help me with a better payment option for the best plan. Would recommend other family members to him. Thank you for your help.

Amazing Service, very fast and efficient. The price I paid for 5 years and the 6th year for free- worth it! I paid total of $1750 for these 6 years and the Co pay is $45.00, so it's definitely worth it. Thank you.

Updated on 06/03/2021: I would like to say that although I do not agree with Choice Homes decision to reject replacement of my Air conditioning Unit which quit, I do highly recommend the Service Technician who came to repair or recommend replacement of my unit. He was very prompt, knowledgeable, friendly, courteous and informative.

He was on time and perform the job well. HE arrived in a timely manner. He wore his mask and began working on the dishwasher that was giving me trouble and he repair it in a timely manner. Also he look at mine washing machine the same day. I thank him for the service he perform.

After a lot of research, decided on Choice Home Warranty. Very easy process! Person I spoke with explained everything and presented options in a non pushy way. Very pleased with the service! Looking forward to working with Choice Home Warranty!

My air conditioner was not cooling and I placed a call for service. My service date was 5 days away and when I called to see if I could get an earlier date, the company moved it up 2 days and showed up early. The necessary coolant was added and now A/C seems to be working; all for the service fee of $65 per my contract with Choice Home Warranty. I plan to renew when this contract date is up.

Very professional and polite. He diagnosed the problem and fixed it right away and explained what the problem was and what not to do next time. Handed us a receipt and was on his way. Thank you Choice Warranty for using such capable companies.

I filed a claim online and within less than an hour received the email that an appointment had been scheduled. Not only that but the appointment was only 2 days from the date the claim was filed. I had heard horror stories about it taking forever to get someone to come out to the house so I am thrilled we will not have to wait to have our pool fixed!

Neel was very helpful. He listened carefully and told us what to expect next. We are looking to resolve the issue. Neel told us that we will get a message and a voicemail regarding the technician’s visit. Hope to have the tech support soon.

The professional Tech. provided excellent service; had on protective gear. He was a great listener and did thorough check on central air system. He even sprayed on bees outside in bush! Pleasant and caring attitude; goal to meet clients need at affordable rate!

Friend of mine said as a home owner I should get a warranty. Did my research and found Choice to be one of the best in my area. Once I made the call, you could tell they wanted to make the sale, but it was also obvious they did offer better coverage than some of the others I looked at. Let's see how it goes when I have a claim, but so far they seem like a good company.

Technician was polite and professional. Has to order parts. Will return in a couple of days to make repairs. Original scheduled time didn’t work. Rescheduled with technician. Tech did not speak English. Used translation app on phone to communicated. My wife translated for me.

The unit required cleaning and Freon. The company owner was thorough and professional and it took him very little to get the unit cleaned and in working order. He did a great job. His cost was reasonable even though I thought that I would only be required to pay the $45 deductible, but in order to get the unit to cool he had to use a chemical to clean the unit. Again, his price was fair and I am please with his work..

The agent was very helpful and addressed all of my issues. I wasn't on hold very long and she was very informative, knowledgeable, clear and accurate. I will use this service again. I feel that I am getting what I am paying for.

My claim was for several positions on one basement circuit. Luis was professional and skilled; he focused on each problem and solved them one by one quickly and effectively. He was very polite and considerate during his assignment. I was impressed with his skills.

My appointments for repair were never met, even as we speak. All of my food in fridge and freezer have been thrown away, a 2 day trip I planned with my grandkids cancelled because I'm still waiting for someone to come, none of which is at all acceptable.

The person understood that my microwave stopped working and automatically set me up within 24 hours for someone to come to fix or replace. So far I’m impressed but we shall see when your worker comes to do his job.

My water heater bit the dust at the beginning of the Memorial Day weekend, so that sucked, but Choice Home Warranty had a tech out on Tuesday, to diagnose and then to determine it could not be repaired, they came back on Wednesday and installed a new water heater. The Tech was totally professional, and did a great install.

He was great super professional and very pleasant! I would recommend him again and he did not create a mess and was concerned that the area remained clean. He did a great job with our plumbing and is coming back to replace the toilet and I would use him again!

Tech was able to get the washer to drain properly and was fast in providing the service. I would not hesitate to use this company again in the future if I have the same issue again. The tech was very professional.

It took CHW several days to get a technician to service my AC, but he was a very experienced technician. Apparently, CHW doesn't have any Technicians contracted, just whoever signs for the job. I got a great one. This is the second review and it doesn't want to submit.

The machine stopped working between loads on Monday. Called Choice on Tuesday. All fixed by Wednesday! Can’t do better than that! The technician arrived while my wife was home and, by the time I arrived 45 minutes later, the job had been completed, the technician had left and the second washing load was in progress.

I am a Realtor and have access to many such companies, but Choice had such good ratings that I bought a warranty for my own home. I was very impressed with the prompt response I received, the technician came out within 24 hours and he was very professional.

My washer broke over the weekend. Choice was able to establish a service call by the next business day. David texted me the night before confirming my availability. He showed up on time, thoroughly looked over my washer and quickly diagnosed the problem. He walked me through each step, was friendly and professional. If I ever have a washer/dryer problem in the future, I'll definitely be reaching out to Choice and will request him. Thank you to both Choice Warranty and David for your service!

Very poor customer service department. They didn’t seem concerned with my situation whatsoever. Very long wait time for service. We had to go a week without hot water. I was told I would lose my current appointment if I wanted them to look for another contractor who could come out sooner & it may take longer for service. I was told a supervisor would call me back within 24 hours & I never received a call back. After my appointment, I was told I have to pay an additional $400 dollars. I called Choice hoping to get an explanation on the additional fees, but received no explanation. My water heater is in the garage, all the pipes are new, it should be a standard swap out & I can’t imagine why the additional fee!

Dryer repair. The only problem was I could hardly understand what he said, but he repaired the dryer. The dryer is working now. I haven’t had a chance to use it yet but it will turn on when it did not before he came.

Used service as water heater not heating. Booked online appt. confirmed via email appt. Tech arrived so promptly he was a day early! But he solved my issue. Gas line got turned off on accident. Tech was courteous and an asset to me in my time of need.

The serviceman was polite, conscientious, and aware of our concerns. He was available for an earlier appointment and said he could work with us which made us happy. He made every effort to solve our problem and as far as we are concerned, did a great job.

The tech from CSA Plumbing came when he said. Quickly determined the disposal was not repairable and removed it. He then replaced it with a new one and about half an hour later he was on his way. I could not have been more pleased with him and was totally satisfied with the service he provided.

Very fast service from both the garage company and CHW. We put our claim in on Memorial Day and within 15 minutes had an appointment scheduled. They arrived within the given times and the job took less than 30 minutes to complete. Awesome service from both companies!

I just decided to make Choice my home warranty company after surveying the market for 2 months. Jason was very helpful and knowledgeable. I went with the multi-year option which should save quite a bit on the annual cost. Looking forward to a long and successful relationship with Choice.

Even the technician was surprised Choice didn’t cover the AC problem. I am canceling. It’s not a peace of mind with Choice. First time I had a claim and was not at all satisfied with the denial. Very disappointed.

Usually within one day I have a serviceman at my house depending on my schedule. Servicemen are very good at what they do. Three service calls on microwave, refrigerator and garage door. The air conditioner is next up for service.

The operator we talked to about the service call a couple times was extremely nice and personable and the men who came to replace the disposal were super polite and helpful. We were definitely satisfied with the service and installation.

I submitted my claim after business hours and my claim was expedited. Within hours, I had an appointment to get my A/C fixed. The service company was very professional and kept me up to date on my appointment time. My A/C was fixed on the day of my appointment.

I had another home warranty program that I used for many years that were more expensive than the plan I purchased today. After a hard day of work a pleasant representative that is knowledgeable and understanding made my day. This finalized my decision to do business with Choice Home Warranty. After the call and emails, I am passing on what I learned today to other homeowners.

Initial contact was seamless and I was happy with the handling of my claim. Second step is to see how the problem is hopefully resolved with the chosen repair company. Look forward to seamless service to be provided repair company.

I had just signed up for warranty a month ago. So far very impressed! A screw accidentally fell down my garbage disposal and it was lodged so bad couldn’t get it out. So I filed a repair claim with CHW, they made me appointment with plumber. They were very prompt and installed a brand new disposal. Very impressed with service.

The technician that came to our house was very nice and did a good job in finding out why our air conditioner stopped working. Once he found the problem and fixed it he stayed to make sure the air conditioner was working. I thought that was very nice of him.

I called and reported a broken garbage disposal. I asked if I could hire my own technician. They said no. The next thing is I get an email saying I could get reimbursed since they were having trouble finding someone. Then I filled the forms and they wouldn't go through. I made about 6 calls in half a day trying to figure it out. After the final call it went through. There was a $ sign that should not be there. By this time I had had it.

I’ve tried to submit a few claims on everyday things and of course they were not covered. It was clearly stated on a couple of them in writing. I would also appreciate getting my input on a date and time of appointment rather than just telling me when you are sending someone in an email.

Technicians were competent and friendly. Unfortunately the problem could not be duplicated while they were here. They advised me on what to do. They left a card and said they would leave the order open for thirty days in case we had further problems.

Simply put, had I known that "replacement" meant giving a miniscule portion of the money needed to replace my inoperable machine, I would not have started an account to begin with. I want to say more but I'm really trying to get out of a negative head space right now and dwelling on your poor customer service will not help that goal. Please hurry up and send the replacement check, so I can gather the rest of the money needed to replace my washer. Thank you.

I was happy with the guy that took my claim. I was not happy with not getting reimbursed for a water heater I paid out of pocket. My new problem is my Whirlpool tub. No one has responded to Choice and asking for me to look for one which I haven’t chosen that route as of yet.

I filed my claim and within 24 hours it was fixed. The company used for the repair was “professional, reliable and knowledgeable.” Totally satisfied with the entire process and recommend this experience to all who are contemplating -, thank you CHOICE!!!!