Choice Home Warranty Reviews

I gave 1 star because there was not a choice for negative stars. This company is a scam and totally disreputable. On May 29, 2019 a fan blade on our A/C unit broke and damaged the condenser coils. Our claim was denied because they said the condenser coils were not covered, however the damage was done by the fan, which is covered. We filed a claim and were assigned a case manager and number. We were told we would receive a call from her. After several emails and phone messages to her with no response, I was able to talk to someone who assured me that I would receive a call from my case manager. This person did say only “normal wear and tear” was covered. I believe the fan blade breaking on its own is “normal wear and tear”.

I bought a 5 year plan with Choice Home Warranty. I have submitted two claims. Both have been rejected for outrageous reasons. The first was for the fan motor in the attic for my A/C unit. It was rejected and the reason was 'not proper maintenance.' This is a sealed unit in my attic both screwed and bolted tight. There is no 'proper maintenance' that a home owner can do on this unit. I replaced the motor for 999.95 at my cost.

I had home warranty before and when a item couldn't be fixed it was replaced. no problem, It's part of what I pay you for. Now my appliance can't be fixed and you want to buy me out. I don't think that's right. It should then be replaced with another close as possible to the kind I have. It doesn't even have to be the same brand, just similar to what I have. I think it's unfair to try to buy me out when you're supposed to replace if repair not possible.

Angel with King Garage Door was great! I would definitely recommend him for any garage door needs. He was professional and courteous! Thank you for a job well done! He takes great pride in his work. I will definitely use King Garage Door again.

I placed this new claim today. It was promptly addressed and an appointment was made. I truly appreciate the follow-up as well. I received emails and a telephone message that an appointment had been set up. Thank you, thank you, thank you, thank you.

The rep on the phone was a well trained good sales person. However coverage information he states is missing important facts. I purchased total coverage policy and supposedly it warrant either repair or replace it. After the purchase we got the policy and it has exclusion on almost all items. Garage doors, other than motor. Not sure what it covers. In fact the exclusions are extensive on all items. The detailed exclusion should been available to buyers prior to purchase.

Drier repair. The job has not been completed. The technician said he had to order a part to make the repair. We have not heard back from them as to when he can return and complete the repair. Can you contact the provider and find out the status of this repair?

Broken air conditioner panel interfered with functioning of the air conditioner. Problem was corrected by its removal. I would recommend Choice to anyone. Representative was very efficient and personable. After the repair, the cooling system worked and we thank you for that.

This company is unprofessional and rude. I am paying after hour fees tonight because they won't help me. This warranty was a waste of money. I spent over 1 hour and 20 minutes on phone and no one could help. They refused to let me speak to their supervisor.

I am sooo glad I have this warranty, I called and they provided me a solution, no headache for me!!! Thank you Choice, and of course Jesus!! And of course John with the Stovetop company, I forgot the company, but he took care it it!!

When we found out about the problem with the AC the day yesterday, I was very worried especially after I read all the negative reviews from other home owners who had similar issues with their AC's! However, we were extremely happy with Choice Home Warranty Customer Service and the service contractor, Premier HVAC Mechanical; within 15-30 minutes of my call yesterday, a claim was generated and an appointment was scheduled for Monday July 22.

Do NOT purchase a home warranty from Choice Home Warranty! It will be a huge waste of money!! Their warranty is written to absolve them of any actual coverage! We were provided with a one-year warranty from the seller when we purchased our home. We opted to pay for the optional coverage on our well pump ourselves. Their warranty on the well pump includes “all of the components and parts of the well pump utilized for the main dwelling only except” and then goes on to exclude all of the components & parts!!

I just opened my account today. So I can't give you any more information than I have. I will let you know if or when I receive service from your company. But so far I have nothing negative to report. I truly hope that you have a wonderful day and and thank you for Natalie's help.

I have been with American Home Shield for four years and I had a service man out on 6/17/19 to look at the glass on the inside of the oven door that cracked. The service call was 100.00. They just informed me that it would not be covered, so for one month I have had no oven. I called Choice Home Warranty and spoke to G. **, he was very easy to talk to, by the time we finished our conversation I was sold on the company. American Home Shield was more expensive and the service call is at 100.00 is much higher. What I also like is that the company is in the United States and I do not have to speak with someone over seas and there is no language barrier.

I was lied to about multiple things which lead me to sign up. Once received the true contract with all the correct information I called to cancel the next night and was given a lot of attitude. I was told no waiting period, no discriminating, all upgrading to code as covered, all things covered and no penalty for canceling to name a few. The attitude when requested to cancel was shameful and unprofessional. I expect a full refund of the first month I paid which was stated on the call.

Not satisfied at all with this company at all. Pay every single month and when I open a claim for my cooktop was declined because is glass!!!! Really it it’s a glass top, but they don’t mention that when they signed you up. I DO NOT RECOMMEND THIS RIPPED OFF COMPANY AT ALL....

I was relieved to have Choice Home Warranty cover my microwave and paid to replace it with no problem at all. Thank you choice home warranty. I would recommend this coverage for anyone. It makes you sleep better at night knowing things are covered.

This was cancelled within 30 minutes of activation & I want to make sure it was done! Please send confirmation of cancelation to my email address. The agent was very nice but I did NOT like all the exceptions & exclusions to coverages I thought I was getting. Therefore cancelled it & won't buy any other warranty at this time.

I just signed up for Choice Warranty and printed out the hard copy of the contract and noticed that the humidifier and ice maker is not covered. I was a previous AHS warranty user and I know they covered the ice maker and unsure on the humidifier. Hard to understand. In any event, I called and was told that the ice maker could be cover for $30 more a month, which I think is a lot of money and no to the humidifier. I am rethinking to stay with the Choice Warranty program. I have provided a solid rating as I expect this to get resolved. Thanks.

Appointment set promptly. Technician arrived on time. Diagnosed the problem and made the repair courteous and friendly. Cleaned up when finished. Great service. l am pleased with both customer service and the technician's prompt attention and quality of service. Would recommend.

My first claim experience with Choice was very poor. The technician came out within 2 days to repair the a/c system, however Choice rejected the claim. My condenser coil is leaking freon, and Choice says that "acidic materials in the air" have caused corrosion on the coil, thus voiding their warranty. The technician says it's BS and that Choice denies virtually every claim he gets for a/c repair. He recommended canceling the policy and getting one somewhere else.

I have Choice Home Warranty, for my a appliances, and on July 17th, 2019 my central a/c unit stopped working. So I filed a clam with Choice Home Warranty, and they hired Anytime Heating and Air LLC to do the work. They was scheduled to come out on July 17th, 2019 between the hours of 3:00pm and 8:00pm. A women name Alexa called from Anytime Heating & Air on July 17th, 2019 and said that they will be there at my residence at 8:00am on July 18th, 2019. When July 18th, 2019 came and gone no call and no show. (VERY POOR SERVICE.)

I just renewed my policy for a second year on my home and took out a new policy a my new home after the builders home warranty expired... Choice matched the price I paid on my previous home with a low service call rate. I am very happy so far with purchase price and rates. Thank you.

It’s a rip off company. I had taken their coverage and when my cooking stove downdraft broke down it took them more than 4 months just to fix that. The technician keep saying, "Oh part's backorder." Where else I could check online the part and was available within 3-5 business days. And this is nothing. They fixed the downdraft partially and fan switch was not working. They said, "Oh we don’t cover switch. You have to pay out of your pocket." All this they told me after calling them if not maybe 20 times and I am not exaggerating. How can you fix something and then say the switch is not a part of it and it’s located in the appliance. Not an outside switch. Please don’t use them. They are a rip off. They were recently in Fox 13 News for ripping off someone for their AC. You can watch it online. It’s there.

Hi, I just joined today. My rep. or contact person is Jeff. I was just going to get 1 year service to see how this would work for me but, after speaking to Jeff, I ended up doing a 3 year plan. Jeff gave me several discounts so, I'm going to give it a try. Hoping not to have to use it but just for peace of mind. The only thing that I didn't like was the fact that I have several different appliances that were not on Choice warranty's list. They also had several things covered that I don't have. To be fair, with Jeff's help, I was able to add the appliances that I also needed to be covered for an additional fee. We will see how it go.

I had Air Con problems with it not cooling. The fan came on, but not cool air. I called Choice Warranty and they set me up with a company right away. It did take 3 days for them to come out, but was not an inconvenience. Would recommend to anyone.

AC freezing up - Low freon. Duran ** of Air Apparent Mechanical was on time & great service. Call taker had a small problem with me understanding her & letting her know I wanted only him because he does my routine service - I ended up calling serviceman & getting service instead of her faxing info to him - He also is a CHW provider.

Phil ** was really terrific and knew my needs and really helped me. I am a senior citizen and he met my needs. I am glad that I will have insurance on all of my appliances and my roof and other things in my home.

I bought a Choice Home Warranty after I purchased my home. What a mistake. I fell for the words of the slick, smooth talking salesman promising to pay for all the major repairs in the home. I spent $2500 on the all inclusive contract which was supposed to cover all major systems, appliances and septic system. Fast forward a year and a half. My AC unit goes out on the guest house and they refuse to pay because it is leaking Freon and they don’t cover corrosion. WTF? They offered to pay $250 out of an $8000 claim. The customer service guy said he didn’t have a supervisor when I asked to speak to one. I opted to cancel the contract and get a prorated $1900 back.

Since 2015 we have filed 8 claims with Choice. Of these, 7 have included full or partial denials. The partial denials involved denial of a large majority of charges. We recently had an awful experience with necessary repairs to our Air Conditioning system. After 6 visits from two different contractors, one of who did things that made the other suggest to me that they wanted to "sabotage" our system. Choice denied the claim for system replacement after asking for very little input from the contractor that made that determination. An electrical failure caused our compressor to stop working and the gentleman could not get it restarted. He reported a "short to ground" to Choice, which he informed me is a very general statement indicating an electrical failure.

My experience was was a good one. Durham contractors were prompt and courteous. The technician was efficient. The repair was made and he was here about a half hour. Choice Home Warranty put me in touch with Durham very quickly.

The tech from appliance medic was prompt, courteous and knowledgeable. I would recommend this company to anyone. The response time for approval by Choice Warranty was also very good. Altogether the experience could not have been better. I had a bad experience last year when my air-conditioner went out so I’m very glad that this went much better.

Roger, the person I talked to was very helpful in guiding me through the process of completing my order. I was unsure about making an order for the warranty service, but after getting some of the issues cleared up, I was persuaded to sign up for the service the same day. Also, I believe he helped me to obtain a better service package at a more reasonable cost than what I originally thought, just inquiring on the website. At this time, I feel confident that we have done the right thing by placing our order for a service which should be valuable to us over the long term. And I thank you for the helpfulness and courtesy extended to me by your representative.

This was my first claim, I was a little apprehensive I figured it would be like most warranty companies, a bunch of promises but when I needed them it would be excuse after excuse. I called on a Sunday. Someone called right back. Came out on Monday and fixed the problem, I was shocked. I am telling everyone about Choice Warranty.

Updated on 03/06/2021: Since Choice changed the way they do business by not proving a list of vendors, I was glad we had used Gator in the past with Choice. They are wonderful. The tech came the next day within the time frame. Repaired the issue quickly and efficiently. I give this co A+. Choice needs to go back to giving customer their choice of vendors because some of them are horrible.

It took about a week for a technician to get in touch with me after I logged the complaint. A junior technician came to diagnose the issue. He informed me that he cannot fix the problem and that he will just run the diagnostics and report to the senior technician. He opened the door, observed that the light is and could not run the diagnostics since the refrigerator needs to be moved out of the shelf and he cannot do it alone. He went back and do not know what he informed CHOICE, my claim was denied. I am trying to engage another technician to come and have a look at it. All this was explained to the case manager and she promised she will record all this. I have no way to know if she did. Still dealing with no refrigerator after almost 3 weeks.

I've just joined Choice Warranty and the gentlemen who helped me was very nice and warm and informative. He answered all my questions and I am pleased to be a member of the Choice Warranty family. Compared to my other home warranty Choice Warranty is the better company. I don't have to worry about price increases and that was very important to me. I am getting the same service for less money.

STAR CO. had an earlier issue of a technician not showing up at his assigned home address (our home) but the 4th follow up call resulted to another service personnel attending to the repair needed to our AC unit. The compressor was replaced in the afternoon... same day on the scheduled service order. Thank you so much.

Garbage Disposal not working. The technician called before arriving and was very polite and personable. He found the problem and it was corrected in a timely manner. I was able to pay with my credit card and he told me I would be receiving a copy.

I transferred my policy from one home to another. The agent told me my plan fee would lower when I moved. Of course this was due to the change in plan. I did not want to change my coverage and at no point did the agent explain this to me. In addition she did not change my email address so I never got a copy of the policy. I had automatic payments so I never thought about it again. This month my AC went out and I called to make a claim. THIS IS THE FIRST TIME I FOUND OUT MY AC WAS NOT COVERED. Why would I take this very important item off my plan for a few dollars?

Leaking pipe in bathroom. I was surprised at how fast my claim was taken care of. They sent me a reliable plumber, who was very good and took care of my problem. I hope all my claims in the future will be as good. Thanks.

Updated on 08/05/2019: I recently left a review on how terrible this company was, specifically the approval process. I explained how I'd paid for three years of service at the onset of the contract and then to not get approvals on big item (furnace, AC, etc.) and to hear "we don't cover that" so many times. A supervisor responded to my review here and said someone would be contacting me. Guess what? No one ever called which is why I returned to this space to give an update. In my opinion, the company responded so readers could be led to believe they were resolving my issue WHICH THEY WERE NOT. It continues to drive my point of this company being terrible! They make you believe you have all this coverage until something major happens. Take it from me, GO WITH ANOTHER WARRANTY COMPANY or buy extended warranties from the manufacturer of your appliances.

Your sales representative very helpful and friendly. I'd like to have a hard copy for proof of coverage instead of just email. Also like to have the detail coverages included in the hard copy. Please mail it to **. Thanks!

Choice was very prompt with my needs. The technicians were professional and thougher. I was pleased with their work and appreciated their concern in fixing my air conditioner in hot weather. I have recommended Choice to a friend and she now has coverage.

They denied our claim for our HVAC, because they said there was a leak due to rust. My husband was with the technician while inspecting the unit, and there was not a leak or rust. The motor to the fan was shot. They would not provide a copy of the inspection report when we requested it.

My air conditioner has been broken since Friday. Called Choice. The tech came out, said he fixed the problem. 20 minutes later had to call him back because the air start blowing hot. He came back. He did not even go back to the unit. He stayed from the driveway and told us he needed to get some other parts. The next day came. He didn't call us back, after many hours we had to call him. I called him to find out what time he will be here. He said he will be here at the end of the day. I called him back today again. He said he will be here between 2-6.

Worst service and no responsibility on the services. I have a dishwasher not fixed for more than 1 month and Choice warranty is not taking responsibility to get it fixed. After 1 month they are not transferring to different technician which I don't know how many more months to get it fixed. Be careful as they will scam on high cost equipment like HVAC units.

We were sold a home warranty that included air conditioning system. When we submitted a claim they assigned it to an appliance repair guy. They gave us a 5 hour window as to when he would arrive. After trying several times to contact the guy to confirm appointment time he finally answered the phone and said he would be there. He pulled up 2 hours late in a small truck with no signage. He came in with no tools to work with. He did not even take the cover off to diagnosis the problem. He wrapped a piece of black tape around the pipe and said he would order part and come back tomorrow. He was here approximately 10 minutes and collected $75. After he left I realized he did not tell me what time he would be back. I called and he told me he would told me he had to submit his report to replace the condenser coil and he would call me back with a time.

After submitting 3 claims since I signed up with Choice Home Warranty, I have been very disappointed with the Claims Department response time, often waiting over a week before I am able to get a live person to return my call, if they respond at all. Have repeatedly left voicemail messages as well as sending emails. I finally received a callback today denying my latest claim even though the claims specialist admitted to having no technical background regarding my repair. I personally feel the company is disreputable and will find any bogus excuse for denying a claim. I have used other home warranty companies in the past and never had a problem but thought I would try Choice Home Warranty for my new home due to their supposedly good reviews. I sincerely regret that decision now and have canceled my contract with them.

I called Choice Warranty Saturday regarding my a/c unit not cooling. The next day, Sunday technician from GMH mechanical and cooling came to my house inspected the unit and told Choice Warranty what the problem is. An hour later choice approved the repair and technician did an awesome job. Jerome from GMH heating and cooling is friendly, approachable and very professional.

The salesperson was friendly and professional. She was able to work with me to fit my budget and payment due dates as well as explained the coverage for my home. I look forward to working with Choice Home Warranty protecting my home for years to come.

I am very pleased with the attention I received and my claim was resolved. A technician from Sears Home Services came out; he was very knowledgeable and diligent. The technician even informed me of other maintenance I could have done to ensure the long life of my appliances.

PSA: DON'T USE CHOICE Home Warranty.... As a New Home owner I am still learning the processes. It amazes me how easily companies take your money but hassle you to give it back. This has been a terrible experience and I don't recommend Choice Home Warranty to anyone. First they refused my claim then offered to pay such a small portion on the other that the contractor denied it. I called to cancel and they took over half of what I've paid and charged for the services they claim they covered. Save your money. Do your research.

Only after we applied for the warranty did we receive discount offers that could be used toward setting up a new account. Discount offers included one month free, 12% off service calls, percentage off initial warranty cost. We are now not eligible since we’ve already established an account. Discount offers should be provided prior to or at the time an account is established for customers to take advantage.

Quick response to my issue/courteous help/would recommend/have used coverage multiple times never had a problem. Vendors have been professional and timely. Always my first choice when something goes wrong in the house. Thank you very much, will call again when needed.

All of a sudden, the left front burner on our two year old electric Maytag range didn’t work. Called CHW who acted immediately and Smart Appliance Service & Repair came to fix the element which gone bad. They had to order the part but the following day they came out and replaced the element. Very professional and I was very happy with their performance. Thank you CHW.

The representative was very helpful and nice she also help me and my wife pick the plan that would suit our needs and at an affordable price. Can't thank you guys enough for providing peace of mind at a good price. Will recommend to others.

Was not getting very hot water and upon inspection saw that the hot water heater (one of two) had shut off and saw rust around the bottom and water in the drain pan. Called Choice Warranty at midnight and spoke with an actual person who set up appointment for next morning (Saturday). Great service.

The agent who assisted me, Anthony was very patient and knowledgeable. I may not have bought this policy if he had not been so patient. I appreciated NOT being inundated w further sales calls while I was considering my options. He was also very thorough looking for ways to maximize my policy value. Unfortunately I did not have the money to take advantage of the offer he made. Maybe next year we can check again.

My claim was handled promptly by Choice Home Warranty and I was put in touch with a garage door company the same day. They worked with my schedule and arrived promptly. The tech was courteous and efficient. He handles the problem in less time than I had expected and had helpful maintenance suggestions.

Choice warranty advertise through my website and I thought it was such a great deal for all my rental properties. Unfortunately my a/c went out and my rental property a/c went out at the same time!! From the time I made a claim and for someone to come out took 4 freaking days for both properties! On top of that my rental property is a town home and require an extension ladder which I told them in advance. The tech came out and was like “We didn’t get that memo, so we’re canceling this appt" and left.

I’m sorry but when I purchase your policy I was on vacation and was having months of service problem issues with my now Home warranty company and was very dissatisfied with their lack of forward progress on fixing a claim. Taking over a few months to fix one problem. With that said I felt pressured to purchased with out and opportunity to review or look at your company service accountability. Because of my disappointment I made a hasty decision to purchase and now after doing my research I’m very confident that your company will not be a good fit for me in the future moving forward!!! I would very much would like a full refund as soon as possible. Thank you for your time and prompt assistance with this matter..

I contacted Choice and within a hour I had an appointment with a company called Countryside Appliance out of Kemp, TX. Cesar came out, was on time, prompt, got the problem solved, next day came out with the parts fixed my stove. This company has polite owners and on time. I am highly impressed with their service.

Someone called me for a quote. I asked and I went for $540 a year. He offered $2400. I said NO. He insisted and I said NO so he used my credit card info and charged me the $549 and $2400. You better keep an eye on who you hire.

We have had to call Choice on two or three items since we have had this warranty company. The service was very good each time. People were prompt and courteous. No complaints so far. I’m also happy that they notify me when my contract is near expiration.

Do not try to get money back from them. Waste of time. We used only 8 months of the year and were told to get $100 back as refund when we sold the house. Two months later still no refund and then they made up a bunch of fees and said there is no refund. The company was a horrible experience the whole time to deal with. Stay away if you have a chance.

Our ac wasn't working, we called in a claim. Air Comfort Specialists contacted us the next day. Donald, repairman, knew right away that it was the capacitor. He replaced it and we are good as new!! Thank you!! Would recommend Choice Warranty and Air Comfort Specialist!

Called for air conditioner not cooling home accurately. Choice sent someone the same day. Excellent. We were extremely happy with the promptness of Choice and with Air Zone. However, the unit is old and needs to be replaced, not repaired.

I spoke with Ralph who in the beginning was very nice. He did try to up sale me which I explained I could not do at this time as I just repainted my house. He said ok and hung up. It was very rude of him and I did call back to give a complaint. I have always liked my experience but will look over other options next year.

As a customer, I have had 5 accounts with this company. My AC went out and they sent a technician who did not properly diagnose my unit. My AC unit and the outside unit was not covered. They gave discounted price for me to purchase unit- so I purchased. However- what do you know-- the original tech told them I had electric when I have gas, so this only further concludes that the technician sent was a shame and they denied my unit based on improper diagnosis. The company would not listen to me and delayed me getting the correct unit that I paid for. I have been without air since the end of May 2019.

As a homeowner, I sometimes depend on feedback from other homeowners when it comes to certain things; hence why I am posting this. I had to file my first claim, through Choice Home Warranty, for my central air unit outage that was five days ago and my unit is still out. It is above 90 degree temperatures and will continue to be this way over the next several days. Choice Home Warranty did finally give the approval for the repair to be made however there is still a portion of the Cross being placed back on me and when I question that I was told that my appeal had to be assigned to a case manager within 24 hours. Well, the case manager, did finally contact me via email and 24 hours later and two phone calls to her I still have not spoken with her and or have a resolution.

Our fan was making a humming noise and lost high speed. Dynamic R.I.C. electric was sent out and determined the motor was going out, and the fan couldn't be repaired. Choice replaced the fan with the same type we had. The tech went to Home Depot to get the fan and came back and replaced it right then. Thank you, great job.

I purchased the warranty up front for a new (previously owned) home that we purchased. Typically, I rely on our funds to support emergencies but wanted to try out the warrant specifically buying a previously owned home versus our other home purchases which were new. After six months, in a week time frame I had my AC stop working, leaky kitchen sink, and built in microwave stop working. Submitting claims for each of these were easy online and via the phone. The vendors quickly responding and set appointments withing 24-48 hours. The disappointment came when the fine print of what was covered and not covered by the warranty surfaced. For both the sink and AC, the warranty did not cover the required repairs so not only did I have to pay for the repairs out of pocket but I had to pay the $60 service fee in addition because it was a claim submission. The microwave was determined to be not economically repairable.

The service man was very courteous, very helpful and went above and beyond. I have told all my friends about (one good plumber) and how fast Choice Home responded to my request. Cannot thank you enough. I will recommend choice to all my friends.

Refrigerator repair. I got hung up on one put on hold 4 times in the authorization department. No one ever says their name unless they are asked. Finally someone did what they were supposed to. We are waiting to get the authorization. Don't understand why we have to wait.

I had used Choice before and was completely satisfied with the customer service representative and the quick response I received. My Washer - Dryer broke down at the same time, a belt for the dryer & motor for washer. I was only charged for 1 service charged. Both were repaired in less than an hour. That was a few years ago. So when I called to get coverage on my things this month, I was given several discounts. James was very helpful and explained everything so that I could understand it. Thank you James.

My mother suggested that I should get a home warranty, especially with me expecting my first child and needing to ensure that I could be able to have comfort in knowing that there is someone I could call on with issues around my condo.

I called to report a non-functioning a/c unit. The call was answered within 3 rings and I was greeted by a real human voice. Impressive response. Waiting for a similar fast response from the vendor who has been assigned to the claim.

Choice immediately found a company to fix my dryer. They also kept me notified by text when they chose a company, and made an appointment for me. The appliance repair company, Jump Start was great. They (Sam) arrived on time and let us know exactly what was wrong and showed us the faulty part (it was obvious). He was very professional and knowledgeable. I am so impressed that Choice chooses the best companies. Thank you Choice!!!

Service was very timely. The appointment was made quickly and the technician called and arrived before the scheduled time. We were quite pleased with this timeliness and the work was very satisfactory. The technician was friendly and seemed to have many years of experience.

Purchased a warranty from this company, I thought I was really doing something good for myself. Anything that's been repaired before they don't cover, my house is 20 years and some of the appliances are too; what do they expect? Free money!! Then I found out anything with a pipe or hose that leaks they don't cover. When my hot water heater began to leak, they told me that wasn't a covered item. You won't found out what don't cover until after you bought the service. Buyer beware.

Purchased a warranty for a house I was selling in June 2018. They kept my credit card on file and are making unknown fraudulent charges on my card. I talked to them about it and they said they would not assist me with it because it is not my account which is true but would not take the charge off my card. I call Bank of America. They reversed the charges and put a stop payment on my account so they could never use my info again. Beware!!!

June 28, 2019, our HVAC unit stopped working. We immediately contacted Choice Home Warranty (7:43am) to submit a claim and arrange for a service provider. We were informed that our claim had been submitted and once a technician accepted the work order we would receive an email and an automated with a date and time of our scheduled appointment.

It's not often that I put in writing reviews of services, other than poor. Although, that said, I feel that the treatment I received by the young man I spoke with as exceptional, and I am very happy to be a part of Choice.

So glad I have this home warranty coverage. My repairs were done promptly and I was able to use my local repairman. Reimbursement was approved and I was reimbursed promptly as well. Choice Home Warranty responded immediately to my claim and stood behind their promised coverage.

They are a rip-off. They do not follow their warranty contract. Poor customer service. Don't waste your money. False advertisement. They use George Foreman for their spokesman to entice you to buy their product. They will pay for small projects but if the projects large they will claim it doesn't cover your warranty even if you purchase their top package plan. Poor service. I am just trying to help you as I don't believe that 9.0. You better read other reviews.

My name is Roberta **. They wouldn't replace or repair. Only want to give me 100.00. I was disappointed and had recommended them to 3 person and never got a penny. I am considering going to another company. Should I do so?

Lance helped me to sign up with your company for a Home Warranty. He was very well Informed and very helpful I’m helping me to find just the right coverage without ‘overselling’ me. Thanks, Lance! I’m not certain yet what I’ll need you for, but I feel secure now knowing that I’m covered.

I would love to provide detail, I don't have enough space to write all details. In short, I have a 5 year contract PAID IN FULL, Had the ac units serviced by a licensed tech every year with no issues. Made a claim two years into contract on my AC unit. They sent a tech of their choice, and then claim denied. Had 3, yes 3 of my own techs (which I paid for) come out and give diagnosis. All 4 agreed, unit was in great condition for the age (13 years) but sometimes it's just the age causing the the breakdown. So, I appeal, both in writing and several phone calls for two days, spoke to MGRS that escalated it to mgr. of claims. Finally after a week without AC in in AZ 110 temps, I decided I can't wait, and move forward getting a licensed tech to replace the system. Then and only then, (3 DAYS LATER) while I am having the system replaced do I get a call from the claims dept, (I did call 2x that morning), stating they can only offer me $400 in good faith.

The air conditioner was not putting out cool air. Contacted you and you found us a company. They came out that afternoon and fixed it. Thank You for helping us, this was our first time using you. We will recommend you to our friends and family.

We purchased an older home with an older central air conditioner, that was working when we closed. Both the seller's disclosure and the home inspection service verified it was working properly. Two weeks later, the it was not cooling. We submitted a claim and it was immediately denied. We appealed and after getting the runaround for over a week, they again denied that it was working when we bought the house, because "the filter was missing", as stated in the inspection report. I doubt this company will be in business much longer, based on the way we were treated and their unethical games to avoid paying claims.

I was very satisfied with the gentleman who diagnosed the problem with my microwave. He was professional and helpful. However, I was very dissatisfied that I must pay to have a new microwave installed. Yes, I was given a small amount of $$ to cover the installation but I will still have out of pocket expenses. Not happy.

Very happy with the service I received. I’ve only had the warranty a few months and my dryer died right before the Fourth of July. They had it fixed fast. Even when I needed to change the service date the customer service was great.

The nice young man helping me was very knowledgable. He told me about different plans and the discounts for seniors. I did sign up for a contract. I would tell my friends about your company. I have a contract with someone else now, but am willing to change.

The customer person that I spoke with today was very helpful and to me, I felt very comfortable speaking with him and he gave me all the information that would help my needs. Being a retired Army vet I wanted to be very cautious on choosing a wonderful warranty company that I could really trust and depend upon. I am and sold that this company can and will help my needs if asked to, thank you Choice warranty for being there for so many customers and veterans as well.

Our air conditioning unit stopped working. When we contacted Choice Home Warranty we were sure we would be without air conditioning for a while. Within 24 hours Choice Home Warranty got a repair person to our home and fixed the unit in a jiffy the same day. Choice provided awesome customer service!

The company does not tell you about all their exceptions when you are buying the policy, but then deny all your claims. What they don't deny they state they can't get get the part and then close the claim by offering pennies. When you call to complain you hold for hours and get a machine. No one calls you back.

Tried to purchase a policy. Heard lots of promises. However, have not received the email with the policy. So, not sure if all the promises ended in smoke. I need to see the policy ASAP to verify what I am getting before I pay.

Wonderful, and full of information. Explained everything in full detail, she got me a reasonable discount for a 3year plan. I'm grateful for that, I'm sure my refrigerator is going out in the near future. thank you so much Kayleigh for your help and your phone number for me if I have any questions.

After submitting a claim for what I thought it was a problem with my garbage disposal, they sent a technician who in less than 3 minutes told me that it was not my disposal but a stoppage. I was charged the $60 fee. The next day when they sent a plumber and they tried to charge another $60 fee. Tried to get the fee waived as I believe it is their job to detect the problem when you pay the initial fee and as a customer, I am not an expert on plumbing or garbage disposal. They were very rude and suggested that I cancelled my service with them. TOTAL SCAM!

Choice, Has always provided excellent service. They have come through for me and my family every time I called. I highly recommend them over all other home warranty companies, 5 star all the way. This is the only company I will ever use again.

The experience was very pleasant. Luke ** was excellent, he explained things and was not pushy. The only thing I forgot to ask was what is the cap on repairs and replacement items? I would definitely refer him to potential customers.

This testimonial for outstanding customer service and professionalism is for your employees, Debbie ** (Territory Rep) and Robin ** (Case Manager). They were proactive, detailed oriented, and most importantly solved the issue. Our air conditioning needed to be fixed and it was completed in a timely manner with CHW paying for most of the repairs. CHW was there when my family and I needed them! Do not hesitate to purchase a home warranty from CHW, and for an exceptional experience, ask for Debbie and Robin!

I purchased the Choice Ultimate Plan that covers AC repair and upgrade. The home inspector said that the unit was working when inspection. When moving in, we realized that it stopped working. Choice sent a technician that said that the whole unit needed to be replaced, but knew that Choice would not cover it. Choice claimed that because the unit was not level, it was defective, even though it was working. They offered to finally pay $500, even though the whole unit replacement cost was $13000.

I had to call a second time because the first rep (Henry) rudely hung up on me after I asked him to let me ask the questions before he continued with his sales speech. He kept talking, apparently following a script, without any regards to my questions. The second rep (Tony) was a lot more polite and helpful. I was disappointed with the hold time after I called back to ensure that the policy was effective on 9/1/2019 instead of 8/8/2019 as it appeared on the contract.

This is second call this summer. Different problems. He did a good job and everything is working good. I am pleased with Choice Home Warranty. Have had them out four times over the past several years and have been pleased each time.

I was very satisfied with your customer service agent Calvin. He was very professional. I am yet to use your service so I cannot review the service at this time. For what you offer I will definitely tell my friends and relatives about your service.

I am very pleased with how my claim turned out. But I didn’t give 5 stars because i will wait to see how fast I get reimbursed from Choice. My inside dirty water pipes from kitchen were totally clogged on 4th of July. Probably due to holiday Choice was having a hard time getting a technician to my property on the 5th. So Choice let me hire in a sewer service company on my own, and Choice is to reimburse me. So problem solved VERY quickly! I called Choice afterwards and they said everything is approved for my reimbursement. I’m very happy.

Had plumbing issues which was resolved with a very reasonable timing by a very good plumber who was assigned to service it. I have been with Choice Home Warranty since 2014 and the experiences have been nothing but good and, very pleasant. I will continue to be a member and refer choice home warranty to friends and, family as long as the quality of services stay reliable and, satisfactory.

I didn't get everything I wanted in this plan's purchase price, waiting time, and monthly payment. However, another plan I purchased didn't provide the service I paid for and renewed my plan well before it was due, charging me another $400. I checked out a 3rd plan before deciding on this one. I came to the conclusion that no plan was the "exact" fit for me, so I took the one that "fit" the best, even though it cost a bit more. I still have some questions, but will wait until I read through the contract.

Rep was informed and helpful. Only thing I see needed is a discount for disabled and older customer... Thanks and looking forward To coverage for the unexpected problems!! Thanks Thanks Thanks. And looking forward to your reply and thoughts on new discounts for disabled!!!

Day 1: I created a claim to fix water leak in my ceiling. It was promptly addressed but my ceiling had to be cut open to fix the leak and I was asked to open another claim for getting the drywall fixed. Day 2: I called-in and asked the customer care rep to open a claim, representative opened the claim and assigned it to HRM Services. Usually the vendor calls to confirm the appointment but this vendor didn't call neither sent any emails. I stayed back at home skipping office and called the vendor multiple times. Initially call was not answered and when answered I was always told that they are reaching in next 30 mins. That never happened and when I called CHW about it they did not respond satisfactorily. All they said was that I have to wait for the vendor to respond.

I was very pleased with the courtesy and information that Jeff ** gave me in negotiating the Home Warranty contract. He was patient and stayed in touch. I made a bad choice for another co and his timing to not give up on me was true serendipity. The price is several hundred dollars less than I was quoted by your competitors. Hope your service is equally as good if I need to call for repairs.

A/C stopped working. Problem reported at 8 AM. Order # confirmation received by text message and then further updates on who would be coming, within what time frame and how much I would need to pay. A/C problem resolved satsifactorily within 4 hours of reporting the problem.

When repairman didn't show up after a 5 hr. window, I called the company. They set to come repair my unit. They said they declined the service order and don't do business with CHW because their program is so bad. $75 deductible when man walks in the door and only pay up to $100. A.C. has not been working properly for 2 weeks and they only gave me a bogus date for repairs. AVOID THEM!! I've paid over $46 month for 6 months, and they will not repair my unit. I am canceling IMMEDIATELY!!

Jennifer was very pleasant to talk with. Not forceful like some of your other persistent sales reps. She worked with me to allow me to become a customer. I hope what she has told me is true. Wont know until tested.

Pleased to have chosen Choice Home Warranty. It was somewhat confusing because it seemed there were several different offers to accept to join, through email. We weren’t sure of the best choice for us but seem pleased with our option.

This is for the process of setting up our account. We were given a reasonable price quote but was pushed into making a decision right then. I don't like the pressure part but we are happy the our plan we chose.

Although we had to reschedule twice, Marty was professional, courteous, prompt & understanding. He diagnosed the problems and made quick repairs. He needed to get prior approval to complete the repairs. He would contact me once he had received prior approval to complete the job.

Choice Home Warranty (CHW) does not take care of their customers and they do not take care of their technician/companies performing the work. My air conditioner stopped working on Tuesday July 3 and I called CHW at 8 am to report the claim. By noon I had not heard from anyone so I called CHW to see if I could call the a/c company they sent out a previous time to ask if they would accept the work. CHW said sure as long as the company calls them to accept the claim. I called the a/c company and they said they no longer will work with CHW because they never pay companies for all of the work performed. I called a few other companies in my area and none of them were willing to accept CHW.

We are a new customer for our rental condo. We had an A/C issue while renters were present and the rep from the rental management company was out due to a death in the family and the other people in the office were unaware we had a home warranty. In order to resolve the matter they contacted their preferred contractor for service. When I became aware of the issue I called in a claim. The agent gave me a phone number for the contractor to call with the claim to get authorization for service. The matter was resolved pretty quickly especially since it happened the day before the 4th of July holiday. Thank you.

Called in and spoke with a very nice claims officer! They quickly got a service technician out, for the very low cost service fee! The issue was resolved and the entire process was made easy by Choice Home Warranty! Thank you guys! ~A Loyal Customer

I called to get a quote on a home warranty. The gentleman who I spoke to was very polite and didn’t pressure me to sign unlike some other companies. After my great experience I went ahead and signed up for the home warranty.

Due to the fact that our current provider is dropping the replacement part of our plan we needed to look for a new provider. Checked several different providers and was impressed with the reviews of Choice Home Warranty. Filled out the form to get a quote response was quick and the price was lower than our current provider. The coverage was actually better also. The next day received a call from Mr. **. He explained the service in detail and also found ways for us to save on cost and retain all the coverage we needed.

Mathis Air Conditioning LLC was assigned to do the job. They were efficient, on time and did a great job to address my problem. I would highly recommend them for your repair needs. Choice Home Warranty was quick to process my claim and worked to get Mathis assigned. They had been here before and I wanted them to do the repair on this claim.

Garage door opener. Tech came before scheduled appoint and made repair quickly, it was a very good experience, He was efficient, friendly and very competent, Choice Warranty handled my claim fast and efficiently. Thank you very much... I would recommend this company and Choice to everyone I know.

It was going to take 8 days before they could come out to look at my dryer. I fixed it myself. You tube 10.00 better than 60. If it is going to take a week to come look at your problem it's not worth being a member.

5 stars for the service tech, 5 stars for the ease of the system to place a claim. 3 stars for timeliness, thanking Jesus that the weather cooled down otherwise waiting 6 days to have a system serviced is not right. Premier Mechanical came to our home for the service call, very knowledgeable and very nice. Although our claimed was denied (I had to call our rep to get a full explanation, which made sense) the tech was extremely nice and arrived early in the morning like he said he would.

Our air conditioner started cycling on and off. Would go on for a few minutes, blowing cold air. Thermostat did not bring temperature down. Contacted Choice on line for service request. Got a quick response and appointment. Unfortunately the appointment was for Thursday. I called the provider and asked if it could be Wednesday, no problem and he switched it. Technician arrived and diagnosed and fixed the problem in short order. Very happy with the experience.

Contacted Choice regarding our A/C unit not working and the claim was processed promptly. Service repair was dispatched the next day and repaired so that our family is now comfortable again because it's been some extremely hot and humid days. However, we were only uncomfortable for one day at that really mattered to us... Great job!!!

I had two house covered by them, for three years, they only cover small cheap repairs, anything else they make up excuses and won't cover it, or better yet they will tell you to find someone when it takes so long to fix something and tell you to pay for it and they will reimburse you, NOT they will only reimburse 60% and that's if they cover it.

The I told the rep that I had been with Choice for over two years and I had forgotten to renew. I told him my last deal was $350 with a $45 deductible. He basically told me I was lying and it got very heated where we both were raising our voice. I asked several times to speak to a manager and he lied and stated he was the manager. Finally he hung up on me and I got back to a telephone rep who in turn connected me to his manager. As I was talking to the manager, he was in the background stating that I was trying to get the $45 dollar deductible. The manager assured me that he would be disciplined. I am still not satisfied and am seriously considering cancelling my order due to the way I was treated. I don't mind paying a little more and going with another company. I am still upset. I would love for someone to reach out to me before I decide to cancel the whole thing.

Updated on 08/27/2019: Attention attention. Please read Choice Home Warranty (CHW) policy prior to purchase. Don't be misled by the lower rate that's offered compared to other companies. I'm very concerned and I have come to the conclusion that it's time for me to move on without CHW. I have two policies and I'm sure it's going to cost me.

My salesperson was rather pushy and not very personal and was in a hurry to get on to the next prospect without giving me a confirmation number. I then called back and someone else corrected my information. My son Scott ** was the one who recommended Choice to me.

CHW needs to vet their vendors better. My last few experiences have been very bad. I have 4 warranties with them, 3 rentals and my primary residence. Last week they sent a swimming pool person out to fix a leaking toilet. He came with no tools, took his copay and left saying he would get back to me. Of course that never happened. This week an AC company "On Time Air" made an appointment between 11am and 3pm today to check my AC unit. Of course they never showed or called. I called their office twice when they didn't show and had to leave messages that were never returned.

I did claim on my A/C unit first time and needed Freon. Even though they cover up to 2 pounds of Freon they never approved it. Second time outside unit fan motor went out. Technician said motor is bad and they did not cover it and they came up excuses that dust coursed the fan to go out and they didn’t cover it. Worst company and I’m pretty sure all the good reviews they have are orchestrated.

I changed insurance companies and followed procedure to receive full coverage but CH will not cover damages done to electricity by recent storm because I'm a new customer. They also charged me an early termination. The whole thing cost me more money doing through them than hiring an electrician on my own. Therefore, don't get fooled and run with your money.

Technician came out and spent about an hour and a half checking over everything, found a bad capacitor and replace it, A/C works great now. I believe another contractor would have wanted to replace the circuit board and charge us up to $2,000. Thanks.

I think the value is terrific for whole house mechanical, electrical, and appliance coverage. Have recommended to friends. Great that it is transferable to a family member or, if we move to another location. Seems to be a flexible policy and won't ever go up in price. Great value!

Washer Repair. While I mistakenly had a tech come out who I called, I didn't realize I should contact you first. The customer service rep explained how the program works and I will be better prepared for next time I need service.

I have already committed on the other survey you sent me. Zack did a fine job of adding freon to my Train unit outside my house. If it drains out too soon we will call him back to check out the problem. Thank you Choice Home.

I was very pleased with the gentleman I talked with and the rate I was offered. I have already mentioned to a couple of my friends about your home warranty program. It will relieve me of a lot of stress if something happens, trying to find someone trustworthy to repair it.

Won't cover a unit that has been working. Just what do you get for the premium? Choice plus claims that you will repair an ac unit. It's in the ceiling so it hasn't been abused. Glad I didn't extend the "coverage".

I am a relatively new customer to CHW. It was recommended by a friend, and I was skeptical after having bad experiences with another warranty company. However, I do like to have a warranty in place, something I can fall back on when the big bills come. So I gave it another try. When I called in with my first claim, there was an issue. The rep put the incorrect date in and it snowballed from there. Long story short, my claim was denied... (surprise surprise) I called in to speak with a supervisor, Brian who acted as though he was fluent on the terms of my claim. He spurted off all of these technical terms in what seemed like an attempt to confuse me, so that I would give up. It spoke as though there was no way that the damage was normal wear and tear. He also stated that there was only 1 cause for the AC unit to short to ground. Which was disputed by the technician sent out by CHW. So, I started the appeals process.

The washer motor would not working properly. The technician was not able fix the washer without costs being more than what the washer was worth. The tech came out to work on the washer, but the expenditures were going to exceed what the washer was worth.

I Called Choice Home they contracted service repair. Repairmen came the next day. They could not fix the dishwasher. So Choice Home paid toward me to get another dishwasher. The oven I am waiting for parts to come in.

Very polite and courteous. Very helpful and done quickly. No problem whatsoever. Kept updated and could track claim. Let me know other options available if I could find another company I wanted to do the work.

Had no problem with getting in contact with a representative, when I did get in contact with a representative they continue to take care of my issue, listen to what I had to say and everything was done in appropriate time manner. Thank you. I really appreciate the time and effort they took getting my issues taken care of, I totally would recommend this company to my family members. Please keep up the good work.

Updated on 09/03/2020: Always had issues with their services, the two times I needed to use the service it was awful. I decided to stay because they were apologetic and promised to do better but now that I am moving and need to cancel my services it is impossible to do so. Every time I call it's a long wait to get to someone that will transfer me to another department for which there is also a long wait... and then as soon as they answer they hang up on me. I have also elected the "call back" option and never received a call back.

I was a bit disappointed that it took a week to complete my order, but completely satisfied with the repairs. Bryan ** is a great guy and I was completely at ease with him and satisfied with the repairs. I also asked him to check the other toilet and he also repaired that. Thanks!!

Air conditioner. You were able to get someone to look at the problem quite fast. Now I'm waiting to see how you want to handle the problem. The service tech was very knowledgeable and found what was wrong fast. He provided some temporary relief.

Love how everything is done super fast and on time and reliable. The technicians provided always get everything done and the CHW experience online is great. Once the technician did not finish in time, when I contacted CHW, they made sure to send the technician and get the work done.

Air Conditioning not working properly. The person I talked to was very polite and patient with me. I was informed that it would take at least a day for Choice Home Warranty to locate a contractor. I received a email that they were still trying to contact a business and gave me the option to contact some a business in the area and I would be reimbursed.

A/C issue claim was denied saying "Unit is too old to get into issues" and not a wear and tear issue. My claim is opened from 3+ weeks and case manager told that it should not be fixed until claim is reviewed. Paid $45 for fist visit and had to spend additional $88 for a second opinion and got the same reply saying the Unit should not go wrong and Choice will not cover. I had FULL service plan though and 1 free service. Requested to have a new case manager as the current one is not helping as I escalated for not responding on time. They re-assigned the same manager and she took it in a hard way to close the issue. Even she hang up my call while assessing if any other options are available.

Please do not take this Home warranty. They are a bunch of cheaters. When you sign up they say everything is covered but when actual repair happens, they come back and say it is not covered. They will find all the excuses in the world. Also if you paid for 6 years $2000 and want to cancel after 3 years and if you got repairs worth $500 done, then would only give you $500 back rather than $1000 (they deduct the amount how much you spent for repairs). Very unprofessional. They need to be investigated for all these practices.

Customer service was very helpful with all the questions I had and was very knowledgable and even got me a better rate on my new policy. I’ve researched different home warranties and I liked this one the best. I don’t anticipate anything failing or breaking down but I feel confident with this company, that’s if something happens I will be covered.

I was very upset with my current plan when I decided to make a change. Colin from Choice Home Warranty contacted me after I started an internet search and I’m so happy he did. He was very knowledgeable about the plan and answered all of my questions and concerns. I was very impressed with Choice Home Warranty and the customer service. I have not had a claim and hope I don’t however, I’m confident if I do, I will have an excellent experience and my account manager Colin will ensure this.

Stove wouldnt light, tech came out said the GFCI was bad. I replaced the GFCI, stove worked, 2 weeks went by. June 21, went to use oven, contacted CHW and their appliance contractor H+M Appliance in Delaware. Spoke to CHW and the contractor and told "BOTH" of them, was getting a message on the keyboard, "KEYBOARD DISCONNECTED". Hassan the tech, said he would order the part. NOW, 10 days later "NOTHING". I called Hassan several times and only got his voice mail. Called CHW, several times they said they called Hassan, 4 times and left messages. Finally, Hassan, called me back.I asked what was going on, he STATED "CHW closed out work order." I asked him how come he didn't call CHW back, he said "They NEVER contacted me"??? Called CHW back. Was on hold for 25 minutes, told them I wanted to speak to a supervisor.

On 7/1/19 at 2:07PM AZ Time, I contacted Choice Home Warranty because I received an email stating they would give me $150 off a home warranty plan. BEWARE - whatever you do, DO NOT give the representative your credit/debit card number. After I did give him (would not provide his name or representative id) he informed me he had a "better deal" for me. I do not do business with companies who do this. If you have a "better deal" you should have given it to me at the start of my call. This representative spoke over me, even when I repeatedly answered his question regarding why I did not want to proceed with the sale.

Called to have the AC repaired on the 2nd floor. The technician was competent and professional. Arrived on time, kept me posted on his progress. Quickly addressed the problem to our satisfaction. Cost was very reasonable. Overall an easy claim, handled professionally.

First my air conditioning unit went out and the guy came and said he had to order a part, a year later Haven't seen or heard from them. Put the same claim in a year later and it was denied, but the first wasn't so they told me they recommended upgrading and could pay only $700 for an AC unit. Then I filed a claim for a dripping faucet in the bathtub and it was denied because they said plumbing wasn't covered but stated it was covered originally when I purchased the plan. I cancelled even though I paid up for 3 years until 2022 and they wouldn't give a refund because they said they had paid out 905.00 in claims which was false and they charged me a 50.00 cancellation fee. I paid it because I just wanted out. Horrible service and I would not recommend them to anyone.

Even though I cannot get fast service where I live, I appreciate the fact that you will send me a check to replace my dishwasher. The price is very low for the LG that I will be replacing. But I cannot wait any longer. I appreciate your response.

Very responsive and professional in repair of my central a/c. I have COPD and emphysema and the one day turnaround was great. The technicians were courteous and very helpful in repairing the a/c and I was greatly relieved and did not have to impose upon my neighbor to spend another night at their home.

Customer service rep was very good and explained how the program works. I was pleased that my questions were all answered. He also informed me of a lock in discount for me by a multiple year program. He also informed me that if I did not want to continue I would be refunded my unused months.

4 year AC motor broke. Service tech said it was faulty equipment. Choice Warranty declined claim saying we did not perform routine maintenance. What a scam this is. Warning! Something major will be declined.

Note lesson learned: Choice declares the AC is covered, however, on another line it states any item rusted coverage is denied. Effectively, any AC unit within a month from original installation, rust/corrosion is generated, hence, any unit with few years behind it, the AC unit (Condenser, Coil & or Furnace) are no longer covered. I have been a loyal customer over the years feeling comfortable that I am covered in case of emergency, now I am having to deal with an $8,000.00 bill for a denied repair of a Freon coil leak. Not right.

Have not used the service yet just joined but it sounds good if in fact it covers all that is said. I’m retired with limited income and appliances are aging. Price seems reasonable and I appreciate being locked in for two years.

Quick and easy response. Service rep was knowledgeable and worked with me to get the best contract at the best price. So far I am pleased with this company. I will be in a better place to rate them when I have a claim.

I am very dissatisfied with my experience. I signed up earlier and this seemed like a good deal. Then I went to your website and looked at the terms and conditions. There I found that you exclude more than you repair. This is not for me.

Gideon was a safe professional electrician. He identified the problems, he contacted First Choice, he sent diagnostics to First Choice, First Choice then immediately agreed to fund the repair. He ordered the switch that was not available locally and he procured and replaced the faulty receptacle. All work areas were left clean. He was cordial and timely. I appreciate his professionalism. I will ask for him if we ever require electrical work again.

I filed a claim back in Feb. 2019 for a dishwasher repair. The dishwasher stopped heating the water and the heating coil wasn't working. They sent out a tech who had handmade invoices and looked very confused on what he was doing. He spent hours on the repair. Came back with a new motherboard he said it needed and spent hours trying to work on getting it in. 3 hours later he did. The washer still didn't work after he left. I didn't want him back so we lived with it a few months then I filed another claim. The company that came out has since replaced another board. That didn't fix the problem so they came back again and replaced the hearing coil. That didn't solve the problem.

I was not that impressed with the salesman. He was not aware of any other offers, which were many I had received. Told me I had no choice to pick what was covered, like I had with American Home Shield, and he wasn't very nice about it. Also told me rather bluntly that the service fee was 80... After I told him about the many offers I had received, one of which was a lower service fee, he dropped the fee to 65. He was basically a blunt, not so nice customer service agent who wasn't aware of anything else I had been previously offered. I hope I have made the right decision. :(

Gem was very helpful and got the appointment ASAP. I tech came and it took less than 45 minutes to fix the problem. Very happy. Don't know what else to say. Very very happy my problem was corrected in such a timely fashion.

The whole experience was pretty painless. My Disposal needed replacement and the worker actually had one on his truck and it was installed in an acceptable time frame. My single issue is I was told there was a 4 hour window he could show up at, in between 8 and 12 and of course he got here at 11:30. I took time off work and when I called the shop at 10:30 to get an ETA they still wouldn't narrow it down any closer... He was a polite man but that time frame is ridiculous...

Called to report a claim. Instead I went through listening to salesperson to pay annual and save $50 and then went through a 5 yr which gave you a free year even after I told them I was at work and needed to hurry. I ended up having to call back to learn that if springs break to your garage it is not covered so time was spent on the phone for nothing.

Cameron ** has great customer service, and was very helpful. The only complaint that I have, is that I was only checking for a quote, and I was called NUMEROUS times by someone at Choice Warranty and no one left a message. I googled the number and choice warranty came up for it that is why I know who it was. Cameron emailed me and I let him know when I was ready I would call him and he did not call me 80 times and I liked that so I had time to make my decision. Overall I am happy with Choice so far thanks to Cameron.

Contacted CHW about problem, they contacted their rep, talked with rep next day, following day rep diaganosed problem then sent the situation to CHW. Was informed the next day by rep. that everything was a go to fix the problem. I was very impressed how the problem was taken care in such a fast time. I'm glad I chose Choice Home Warranty for my home protection. Sincerely Ron. Also will let others know of my experience with C H W.

Jennifer made sure she sold me a policy, after she did and sent me the policy via email, as I reviewed the policy I discovered that I was covered for a pool (which I requested) but I was not told that the policy DOES NOT cover an above ground pool. So I called back and left a message for Jennifer, she did not call me back. I called back again, and left another message on Jennifer's voicemail and she has not called me back. If I don't hear from her today, I want to cancel this policy and I will go elsewhere for coverage!

I have been a customer of Choice Home Warranty for more than five years. During that time, Home Choice has come through in finding good technicians to respond and filling he claims that I have submitted. I am very satisfied. Choice Home Warranty always comes through in fulfilling their responsibilities as a home warranty provider. Thank you Choice Home.

They refuse to take technician at word and keep delaying repairs higher in cost by getting multiple opinions. In the meantime, I'm sitting here watching this juggling exercise happen without a working refrigerator. I'm living out of an ice chest and have had to for 2 weeks now.

If there is an option for “ZERO STAR”, that will be what I’d rate them. Do not waste your money, stay/run away! We opened up a service ticket on (6/20/19). A CHW technician came and suspected a leak of Freon. I paid the CHW technician with the co-pay. However, CHW does not pay for the “leak test” and we hired a 3rd party licensed technician (with their prior approval) to perform a leak test for $150. The technician identified that there was a leak in the evaporator coil. We took a few pictures showing the evaporator coil is free of rust and corrosion. We sent the report (with pictures) to CHW and they denied the claim because of “rust and corrosion”.

We had an ac issue about two months ago. CHW sent out a technician who arrived in a car, spent 5 minutes testing the refrigerant level of the unit outside, never came in the house and evidently reported to CHW our unit had rust or corrosion so CHW denied the claim and charged me $60 for the inspection fee. I filed a complaint with the Ohio State Attorney General's office who tried to help. CHW told them that they had no liability because the issue was caused by rust or corrosion. They offered me $150 to make me go away. I just had a technician out, paid for an inspection and found out the coil is plugged up from oil in the system, it is copper and stainless steel, it cannot rust.

We have only had one experience with Choice Home Warranty and it was a good experience. The technician was great. He was very knowledgeable and took the time to answer all of our questions. We are in the process of having our second experience and I am sure it will be the same.

Went and purchased a warranty from Choice. Salesman hard sell you on higher plans. I told them I had an older AC unit and had a home inspection done and unit was working fine. I have a AC unit go out and they deny the claim because they said it was caused by acidic acid in the air. I have to have a new unit installed. I am going to sue them in small claims court. SCAMMMM.

Garage door was not opening properly and was not closing like it was supposed to, the motor was running but the doors were not moving, so I called Choice Warranty, I knew this was a problem they could fix. And they solved the situation in no time.

While speaking to the sales rep, I found him to be very pushy wanting me to purchase the one year contract. When asking if I could see the contract prior to purchase his comment was "You're not buying a house, it's a service contract." Upon a repeat question to him he responded "I already told you that." This person scared me enough for me to go with the monthly payment plan and a final decision to be made if and when I need service. I am skeptical of this company, but I am willing to give it a try. If my service experience proves to be a better one, I would go with the annual plan.

I purchased a home warranty from this company and from the first claim I have to fight with them as they always reject it first. For my dishwasher replacement they first offered me 200 dollars with a congratulations mail. I don’t know if anybody can really get one for that. My main floor ac broke down last year and these as usual declined it saying they don’t cover leaks. Well my mom a lung patient was almost dying in the summer heat. I didn’t want to have any argument and so paid my own money to replace the unit. Now my other ac has failed. They sent a technician and technician said it was condenser failure during to the wearing of the system. They declined my claim.

The service personnel provided was very efficient and repair completed in a timely manner. With Choice Warranty you can expect fast response time. I highly recommend Choice as a home warranty company. This is my second renewal.

Needed her to call me in the morning and she did and very nice on the phone. I have problems talking and she was patient! The email she promised me came right away. I couldn't decide between Superior or you guys and decided to try you out. This is my 1st warranty and will see how I like it!

Phone caller and I talked about spreadsheet of covered items. No questions about those items and how they are replaced or repaired. Phone caller worked to find any discounts and was able to offer one. Only thing I am not totally satisfied with is paying for multiple years at start up.

I was told that my first payment would post on 7/26 my first day of coverage. My charge posted today 6/26. This seems a bit deceptive on his part. Also I received a email ad with a lower service rate if I signed up for service, which was also not offered.