Choice Home Warranty Reviews

DO NOT TRUST CHOICE HOME WARRANTY FOR ONE SECOND!! After repeatedly being assured Choice Home Warranty would cover all appliances, AC units, furnace, sump pump, etc. in my home (I was manipulated into paying extra for better coverage and paying for a 3 year warranty), and that they would be prompt and professional and honest, I signed up.

I can say that so far I have been very impressed with the service that I received from Choice Home Warranty. The representative explained everything thoroughly and was very pleasant. He gave me every discount he could find which was very important to me since I had just my husband who took care of our home and I am on a fixed income. Thank you, Aaron. You represent your company well.

Aaron was very Knowledgeable and Courteous. He was informative and very Friendly. Aaron Answered all questions and provided additional assistance when we requested additional coverage. Explained in detail what services were provided. He explained in detail the cost of requested coverage. Aaron was very kind and patient. I would definitely refer a friend or family.

Quick response, quick analysis. Can't beat it with a stick! Repair tech very pleasant and explained the situation. He was correct. I have found CHOICE diligent in providing qualified and knowledgeable companies to represent their WARRANTY program. I have no problem recommending CHOICE to my Real Estate clients or neighbors.

Anytime I communicated with Choice the staff was polite and helpful. At every point, I was sent a confirmation text and or email explaining the next step. The repairs have not been done yet. I’m waiting on the contractor to contact me to schedule a repair date.

I purchased the full plan from Choice Home Warranty NOT the basic plan. Our AC Conditioner went out in Phoenix Arizona. They sent out a tech named Ricardo from Crispy Heating and Air. This guy looked at our AC and said the pipes are frozen and said they needed to thaw before he could do any work. He said we had to turn the AC off for 2 hours then left and said he would be back. Well the pipes thawed in 20 minutes in the summer of Phoenix. Ricardo (Rick) could have waited for the pipes to thaw, didn't even look in the attic. And this Ricardo guy was mainly interested in giving us his business card so we could call him for side work. Rick said it was because we had clogged filters and to leave them off. But the pipes still froze anyway and still NO cold air.

The technician assigned was great, let my dryer better than new. Appliance Remedy, thank you! I am very satisfy and please with the professionalism and courtesy. CHW normally assign the repairs pretty fast to acknowledging professional. Never have a complaint.

I was please with service performed and the amount of time it took to perform the service. The plumber was friendly and knowledgeable of the issue. He looked at the issue first and asked me questions to get an idea of what the problem was before he started the work on the issue. The tub was stopped up and toilet was leaking.

Living in a remote area proves to be a challenge to find the right pros to repair anything. This company not only found the right company for the job but took the time to call to find the right company to do the job and complete it as quickly as possible.

I signed up with Choice for my summer home. The sales agent took my credit card. He said I would receive an email with all of the details, plus his name. I never received anything. Now you have my credit card. I wanted to insure my home. I do not even have a phone to call if I need service. I have another home that is insured with Choice. I wanted to put both together for a discount. I am now out. Please get back to me. I do not want a phone call. I want an email with the details.

AC Technician showed up next morning at 8:30 am per note from CHOICE, He determined the issue quickly (the capacitor was not wired correctly). The problem was corrected and the system was up and running quickly. I will definitely recommend the AC company to friend.

After much comparison shopping online I decided to purchase a Choice Warranty program. They had all the features that I wanted in a policy. They were very helpful, answered all my questions and were able to meet my needs. I’m new to the state of Nevada and had no friends or family that I could ask for advice on a company. I like how everything was explained in a simple but precise manner. Here’s hoping I don’t need this policy but if I do I hope things will go great.

Great initial experience. Kayleigh ** was exceptional in explaining the details of the service and in answering my questions. I hope the rest of the experience is as pleasant as this was. Would gladly recommend CHW to a friend or family member.

Job well done, quick, pleasant. Would have this gentleman again. He replaced my garbage disposal, cleaned up, explained what he was doing and chatted a little bit as he worked about his family. The communication was a little weak when I try to call him. My suggestion would be to make the window a little smaller or let the customer know about what time the person will be there. I waited from 11 to 3 and it would be nice if you let people know what what the smaller time window would be.

AC repair. Technician was great. He was friendly, professional & explained everything to me well. Naturally warranty didn't cover what was wrong. Freon and repairing leaks should be part of a warranty. If that was covered, there would be less likelihood of eventual replacement.

Horrible experience just trying to buy a plan. Have not even made a claim. They called me, and I bought 2 plans for a home we are selling and one for a home we are buying. A man by the name Mr. ** was so aggressive and rude when I didn't want to buy the locked in 5 year rate that at that point I literally thought I was being scammed by someone that was pretending to be Choice Home Warranty and was trying to get my money and information. That's how aggressive and rude he was.

Going through the site is easy enough. However editing an error on the address of coverage is not possible. My credit cards are tied to my present address, but I'm buying another home at **. I am not able to correct this error. So I'm going to be forced to send time and the run around that I expect to go through on the phone.

I bought their warranty and waited for weeks after my water heater broke for them to come and fix it and they denied the claim. It's funny how when they sell you their crappy warranty they and say everything is covered no matter what but then when you need them they will say, your water heater is too old, lol WOW. I called to cancel and had a salesman about to cry on the phone when I called to call them to cancel the warranty and he was offering me half money back just to give them another chance, I know it was waste of time but I gave them a chance.

I "bought" the warranty when we closed on an existing home less than a year ago, a "premier policy" with replacement of repair coverage. 1. Two months after moving in our sump pump alarm went off. They were quick to respond with a plumber guy in a truck; he ripped into my closet wall to get to the pipes and suggested they were frozen. Oops, frozen pipes are not covered. Paid deductible and he left. 2. AC not cooling. Called and guy came out; says it's all working fine. Paid deductible and he left. Had neighbor's AC guy come over and fixed it in 15 min.

The Customer Service Agents for Choice Home Warranty were very helpful and cordial. I recommended a garbage disposal service company to the agent and solicited that company while on the phone. The Service Technician Replaced garbage disposal quickly and easily.

I have owned a home warranty (contract) with Choice since 11/2017 and have only had one small claim. Our Air Conditioner stopped working on Sunday around 4:00am. We live in South Carolina, and it is August. The daytime temps are around 95 with a heat index of 112 right now. My husband is recovering from Cancer treatments and has a problem with the heat. When I called and started the claim with Choice, we were told that it would be Monday before they could get anyone out to check the system. The technician came out, and then called us when he had submitted his findings to Choice. I called Choice, explained that this was rather urgent, and asked when they would give permission for the system to be repaired. I and was told that they would let us know by 7:00 pm what they would pay and when it could be repaired.

AirMax - Jose was awesome. He was very busy with our heat being over 100 but he called me several times to update me. He also did not try to upsell me any AC service. Only request: I have referred two people to you - Linda ** and Pat ** - both of whom signed up. They said I would get an extra month coverage. But I never hear from you when I refer someone. It would be nice to acknowledge my referrals.

My A/C quit working Saturday night, I contacted Choice Home Warranty the following morning. By Sunday evening I had a approximate appointment time for Monday. The company was prompt and friendly. My Home Warranty covered all parts and service. All I had to pay was the $45.00 service call fee.

It was a no brainer when discussing value compared to other companies. The individual helping me was very thorough and easy to talk to. I think he explained the plan well and how in the long run I will be saving money so I decided to purchase the 3 1/2 year promotional plan.

Policy #: **, Claim #**. I have had a broken AC in almost 100 degree weather for longer than 72 hours. My case manager has not responded to my voicemails, emails or messages online. I called them several times and never spoke to the same person twice, all of whom gave me the run around. I still have not heard from my case manager. I have never been treated in such a disrespectful manner as a customer. More importantly, I received an illegitimate denial of my claim. I am sure other customers have had similar experiences. I share my thoughts/opinions in the hopes that other customers may have use for them or read this before entering into a long term contract with CHW.

I signed up for a 7-year home warranty with Choice after they solicited me. Since that time they've failed miserably each time I have attempted to use the coverage. Deplorable service, NO coverage on most items, and outright lies during the sales process have been my experience so far. Most recently, my built in microwave developed a display glitch and doesn't show the time right. CHW is refusing to cover it, stating it is a "countertop" model (it's obviously built in) that they do not cover. I've already had 2 contractors out since June 26, over a month ago, and they lose their contractors' records and they never follow up for completion.

Choice Home Warranty is a sham Triumphant at cheating their customers. Please don't fall victims to the false and insincere information about HVAC coverage that Choice Home Warranty displays on their webpage. Our AC unit failed and Choice Warranty made up stories of a possible power surge to deny our claim even after 3 different technicians clearly stated the cause of AC failure was a grounded compressor which could be because of weather or manufacturing defect or even just spontaneous failure. And yet Choice Home Warranty just stuck to this made up story so as to use it as a clause for claim denial. They also will just avoid picking your calls once a claim adjuster has been assigned for fear of having to answer valid challenges to their denial and then they will make up lies as to why they can't accept the claim. Choice Home Warranty is a sham and doesn't care for its customers.

Mr ** was very professional and nice. He explained the program to me with a lot of knowledge & patience. I’m waiting on my detailed warranty in writing In the mail for my record files. This will be something I can refer to if necessary. Overall my experience was good.

Plumbing stoppage - The personnel at CHW were friendly and prompt at assigning a company to solve my problem. The company assigned the claim phoned ahead of schedule, showed up as scheduled, and solved my problem in a timely and professional manner. I am well pleased.

Great experience, I’m excited about this coverage that will give my husband and I a peace of mind. We have owned our home for about ten years and now we can rest assure of total repair should it becomes necessary.

You almost lost me when a sales rep called me and then when I explained I was at work he hung up on me. The second gentleman was okay. I have a feeling you all work on a commission. I did notice after I hung up and he had taken my credit card information that in the coverage under service it states "You will pay a $60 trade service call fee (“Service Fee”) per claim or the actual cost, whichever is less. The Service Fee is for each visit by a CHW approved Service Provider." This says $60? I am paying $75. This is in black and white. Why am I paying more?

Mr. ** was ahead of schedule and very professional. My appoint was on Wednesday, and he called on Saturday as ask if he could come on out as he was in the area. He and his partner did a great job. I would highly recommend him to anyone and I would use his services again.

Overheating problem, checked out dryer, found lots of lint. Said our piping to the roof must be plugged. (Not covered in warranty. We understand.) The technician that came over was very thorough and polite. Overall a great experience.

Total professionals. Repaired and programmed remote for garage. Explained problems and provided input to prevent problems. Three weeks of use and no problems. My wife and I have highly recommend Choice Warranty to friends. Thanks for a job well done.

I was denied for a claim over something very trivial so I wrote several bad reviews. The company contacted me begging to remove my reviews for a full refund. After more than a month I contacted them about my refund. They stated they issued a refund and to a credit card that I do not own. They issued a refund to some stranger then told me there is nothing they can do and I'm "SOL". So, I'm renewing my reviews. Please for the love of god steer clear of this scam organization. PLEASE DO NOT BUY!!

I had problem in my garbage disposer in the sink. I called and the appointment was fixed. It was fast and easy. Excellent job! The mechanic came as scheduled, fixed the problem and left. I am fully satisfied with the job done.

Repair Ref/freezer and also another one was garbage disposal. My only complaint was the time it took to find someone in my area for repairs, but you never know it may have taken me just as long calling them direct. I am very satisfied with the entire experience. (I am so thankful for having this plan - I am a widow on social security and this really helps in keeping my home)

I was just trying to get some information to compare to the warranty coverage I already have that is expiring at the end of the month. I felt extremely pressured by the salesperson to make a decision "right now." I agreed to signing up for coverage but when I received the copy of the policy there were already discrepancies from what was agreed to on the phone, and after the fact I learned that if I wanted to cancel there was a $50 fee. I already feel like I am being robbed and the coverage hasn't even started.

Mike ** was my contact, he explained everything. Answered my questions in a prompt and professional manner. Would recommend this warranty experience to anyone. Mike even called me back as I had asked him to, he is a champion employee.

Came for my AC and was the gentleman was very courteous. He said he checked out the unit very thoroughly and found my problem was just a filter. I really appreciate the professionalism that this young man showed. This is my first time calling and was very pleased. I will recommend you.

DO NOT USE THIS COMPANY! Our upright freezer stopped working. They said it was too expensive to fix so they offered us $345 for a freezer that even during the best sales would be at least $700!! I asked them to replace it then, the case manager just kept repeating it is under their discretion to replace or offer the "cost" value. He stated they no longer replace items..EVER! I asked for a manager and he stated he was the highest in the company... WOW. Answering the phone on a Saturday, that is dedication. He was unwilling to further review, speak to a superior (which I am sure exists). DO NOT USE THIS COMPANY. I am BEYOND upset regarding this.

Online claim went smoothly, response was with hours, technician rescheduled work and came next day, repair parts were obtained and technician returned within an hour to complete the work. Can’t get better then that! And the most friendly service people both online and in person.

Sal was very helpful in getting my questions answered. He has a pleasant voice and a great attitude. I had to call him back then he called me in good time. I have always had a good experience with Choice.

I called CHW 7:30 AM, problem being an air conditioner not working in Florida. 11:30AM now, still no authorization to go ahead or not with work. I had to call telephone number for existing claims, took 2 calls to get claim & company together. I contracted with Heat Busters due to CHW using them when I had signed on with CHW.

Called on 8/5 to report a problem with my heat pump not cooling, the exhaust fan stopped running. Claim was recorded incorrectly. Waited for a couple days of triple digit heat communicating with service either offering me the reimbursement process which is a total joke because all the contractors in the area will not work with your company from past experiences. After another I started to read some objective reviews and read where a man in Texas reported his A/C out on 7/4 with no resolution by 8/8. I decided I had waited long enough and called a local company who responded immediately, replace the capacitor and had my A/C running in an hour. CHW responded by saying that I should submit a claim for reimbursement. The company I used refuses to work with CHW and after reading many reviews I'm not going to waste my time to ultimately receive a denial to pay the claim for some reason or another. Totally displeased with my experience.

We paid every month and when our AC broke they refused to fix or replace it. Their customer service & resolutions departments are rude & unwilling to help. The appeals department was even worse. We live in Florida. My husband has Progressive Multiple Sclerosis & we now have no AC. This company is the worse thing.

I would definitely recommend Choice Warranty to anyone. The Co is excellent and the serviceperson was too! Having an A/C break in FL’s Hear is no fun but having a contract with Choice Home Warranty made it a very small interruption in my life. I’m very glad I signed up with Choice Home Warranty. Excellent company.

Friendly, polite, efficient, prompt service to set up the claim. Service call is Monday, 9/12. I hope the repair is covered. Nothing else to say at this time. I've been very satisfied with the Choice Home Warranty company so far.

I had a simple question regarding payment that didn't really get answered. Instead the rep sent me over to other guy that didn't answer me and then sent me to sales that sold me an extension to my policy but still I'm confused why no one could answer my question.

Cleaned up very well after job completed.

After guests left using a "never used" bathroom, we discovered that there was a leak on our kitchen ceiling. I went to the CHOICE Warranty website, to file my claim online. I had never used the warranty before (came with the home purchase, and was nearly expired). It was easy to provide pertinent information and I CHOICE handled all the arrangements for scheduling. I filed the claim over the weekend and on Monday morning, the plumbing contractor CHOICE selected did a fantastic job! I was THRILLED that we had the warranty, never thought I would use it, now I will definitely renew. Thanks!

I had a great experience with the repairman who fixed my air. He called me to let me know that he was on his way, and he arrived shortly. He fixed the problem in a timely manner, and he was very polite and professional.

Tracy knew the process. She was very helpful. I only wish I would be able to be offered the multiyear offer When we sell our home in Arkansas. But we are needing to move asap to BLOOMINGTON, IL. but we are very tight on our budget until the sell. Thanks for your help.

Microwave. I was happy the way case Manager help me, they reach out to me very quickly. I will recommend some of my friends to they should take this insurance. This insurance take care all the appliances and I am happy with their service.

I put in a claims request on July 3rd for a faulty refrigerator. I am writing this review as at August 9th and I still know nothing about when my refrigerator will be repaired or replaced. I was told a part was ordered by the first technician who came out. Then I received a text message after 3 weeks that my case had been reassigned. Now the second technician has said the same thing and it’s been 4 weeks not a word. All I keep getting g from them is calls to renew my warranty and when I bring this up, the caller hangs up by saying oh he is only in the sales department he can transfer me. Line drops. I live in Atlanta. My policy number is **. If you have any conscience at all or know anything about what customer service is, then redeem yourself by calling and resolving this issue. I will gladly come back here to state when it was resolved. There needs to be more decency within this company. Ese **

Updated on 08/12/2019: Now this scam puts out that air conditioning is not covered. They reviewed me to their contract. Clearly covered and they wrote me to get a contractor to repair or replace if necessary as they could not provide anyone. Not only were they totally useless they tried to tell me they don’t cover AC systems. What an absolute joke these scam artists are. Once again anyone who uses them should have an IQ test. Their scam collects fees and cover nothing.

A/C unit stop working and the technician came out to diagnose the issues. They explained the unit is old and no longer works. The technician sent all photos and explains to Choice Home Warranty that it is recommended to replace the unit. It took 5 days after several complaints from my wife and I to decline replacement. Their excuse or reason was abnormal use and not wear and tear! The A/C unit has only been used as it should to cool the home! No other damage is or has been done! This is unacceptable!

The sales representative was kind, very knowledgeable, and extremely patient. He made me feel as though my property was his property. He made me aware or discounts and special programs to help me save money and get the best deal possible.

I just called Quality Appliance and asked if they were still coming because I hadn't heard from them. I LEFT WORK early to be home for this service call. They told me that I was NOT scheduled for today 8/8/19 between 11:00 - 3:00. I WAS SCHEDULED FOR TOMORROW 8/9/19!!!! NOT HAPPY HERE!!!!

Wow, what a great experience. Had a backed up shower from sewer line, called Thursday morning and someone was out within 2 hours. That’s what I call service. From my claim phone call up to the company who was dispatched it was a wonderful experience. I am definitely glad I made the switch to Choice Home Warranty.

We are quick to criticize when things go wrong. We should be just as quick to praise. Well here comes the praise! The whole process for filing a claim till the repair was completed, I am happy with. Like being able to file the claim online easy. And the email responses and updating the info on the claim is a very big plus. Only Item I had that was a little concerning was the sending of a feedback survey to me as soon as I filed the claim asking about my "Overall Experience" with CHW. I feel the survey needs to be sent only after everything has been completed. Which you actually have done here. Which is great, just don't send one as soon as a claim is filed please. (Just my suggestion). Other than that all went extremely well.

Horrible company. You cannot get a hold of any case managers. They simply deny your claims and do not cover. Their contracts are designed based on "component coverage only" and they always find something to deny your claim with. Basically you will waste your money. You might as well save and when something breaks down, pay for it and not waste your time and energy with this scam warranty company!!!

I would have switched sooner had I known about your veterans discount. Your price cannot be beaten. I haven't had the need for a service call yet, but so far, so good! Sal was great and went the extra mile to get me the best deal.

Service was great except a delay in approval. Also there should have been two numbers for Geaux Pro Air. CHW only had one number and not the main office number in Austin Tx. There should be an emergency flag for AC problems on the weekends in hot states like Texas... otherwise great service.

The gentleman I spoke to was polite and factual. I was referred by a friend. I would refer others to this company. I just got an email saying I forgot roof coverage. I had just added it. Your company seems good but too many sales calls before I made my decision.

This company (Choice Warranty) exhibited every tactic to deny my air conditioner claim. Initially they blamed me for not maintaining the system. Then they said it was an old system, and they tried to negotiate a settlement amount that they would agree to pay. Finally, they stopped returning my calls altogether. My opinion is that they'll cover minimal cost repairs and replacements, because they can get a washer, dryer or dishwasher at wholesale cost. But when there is a big ticket claim, they try to avoid the claim...until you attempt to cancel. Then they try to please you with negotiations and promises to escalate the issues, or even offer to give you a few extra months of coverage. After a month of calling, in the middle of summer, I decided to replace my own air conditioning system (approximately $4,500), and requested a refund of the 3-years (prorated) of the premiums that were paid in advance.

This past weekend my AC went out. First time I had to use CHW. They managed to find a way to weasel out of paying. Cost me $415.00 out of pocket. Will be canceling. They said the failure was from lack of maintenance. Not true.

The CHW CSR that I spoke with is actually the reason I switched from 2-10 Home Warranty to Choice Home Warranty. His professionalism and patience with me spoke volumes. First impressions mean a lot! Not only that but going with Choice Home Warranty gives me more coverage (peace of mind) and saves me money!

My pool pump fan went out. Choice Warranty found someone who could fix it quickly. The company came out and fixed it in no time. Running great now. I have had to use Choice a few times now, and each time they have done a great job in finding companies to do the jobs.

We got off to a rocky start with the policy getting issued wrong but they took care the problem quickly. They were very responsive and hopefully all will go well now.

I called to confirm that my warranty would start on the day that was discussed when sold, after telling Henry (the person who answered the phone) what my issue was I was sent to another number that disconnected me. When I called back Henry acted as if I was bothering him and in the middle of me explaining what happened he again sent me to the dead-end number. I called again and got Sam ** Rep # **. I asked him to send me to Henry, he claimed he was doing that but I ended back in the same loop (I guess Henry just sent it directly to the dead-end).

Just signed a renewal contract with Choice Home Warranty. What I find is that as long as your item need REPAIRS and it can be repaired, there is no problem with repairing it. When it is a big ticket item that needs to be replaced, they will not replace it. My water heater went out and although the invoice from the plumbing company states normal wear and tear they are refusing to replace it. I will never renew with this company or any other Home Warranty Company again. I left American Home Shield and signed with Choice because AHS would not replace an AC unit. These companies are just a rip off.

You can trust CHW and you do not need to bother to call and check prices because CHW is the lowest price out there. Excellent service and 1 customer service. Love ❤️ CHW. So glad I have your protection for my home.

Don't waste your money on this company if you are looking for real protection for your home in a home warranty company. Here's the latest claim disaster: So on Thursday, July 25 I noticed my downstairs air conditioner (ac) was not cooling adequately. I shut it off and called Choice Home Warranty to report the issue. I get an email finally stating someone would come out Wednesday. Mind you, this is 100 degree weather in Texas, though I do have an upstairs unit working, so temps are around 82 degrees... Then service company did agree to come on Monday, but then failed to submit the diagnosis, but they just told me I need a new coil and Choice doesn't pay for these things due to a line restriction! I double checked my policy and nowhere does it say that a coil or a line restriction is not covered - anywhere!

Purchasing the home warranty was a painless experience. Anthony was very helpful with providing information about different policies and a real gentleman. He provided his direct office number in case I had any further questions and let me know of a discount for senior citizens. He was a pleasure to work with!

Choice Home Warranty has some great salespeople and after having their service for 1 year and having a few smaller items taken care, they convinced me to take out three years coverage, paid in advance, to save money. Since that time, I had my microwave fail. After much negotiation, they barely covered replacement. Gave me $200. Then my water heater failed. They had a reason it was not covered, but again after much negotiation, they, out of the goodness of their hearts because I was such a good customer, gave me $300, which, of course, was nowhere near the replacement cost. Then my air conditioner failed, and guess what, it was not covered. They said it was due to rust, dirt and corrosion. I have my air conditioner serviced every year and had just had it cleaned and serviced a few weeks before it failed, which is a requirement for coverage.

Had several poorly operating outlets and some intermittent issues. The tech killed it! Replaced several outlets, explained things about which we were concerned, and fixed a loose connection on an exhaust fan. We were thrilled with the service, and the tech even went out of the way to be polite. We plan to have one of these warranties with every house.

Here are my 4 principles of Choice and below more detail on my experiences:

Our A/C stopped working in 90 degree heat. The first repair person they sent never showed up but told the company we had been “unavailable”. I have a RING recorded doorbell and Caller ID on my phone. They never called or showed up. So they sent another repairman - now 10 days after our claim submitted. He stated we needed a new air conditioner as our evaporator coil had developed a leak, not surprising as ours was over 30 years old. Choice Home Warranty then Denied our claim stating “your coil has been exposed to corrosive or acidic materials that have infiltrated the air stream and air flow throughout the home, damaging the integrity of the coil.”

Got locks changed on a new home purchase. We were provided with great service and in the process was able to set up well because of the communication and notification of the provided services. I don’t know how to express more words to communicate that they changed the locks well.

AC repair. I appreciate the seamless management of repair request, contractor assignment, parts approval and resolution. I had a technician show up within the same day and was thorough in his approach. Choice was easy to work with and I will be buying a policy for all my future rental units.

Leaking toilet. Ezra found the leak and said he doesn't know if you and I will pay for the part, so I paid the $100 instead of $45. He was nice and did a good job. I did have to wait an extra day. (Refund?)

I contacted CHW due to my A/C not cooling my house in Arizona. They did not send a tech, Contract calls for them to provide tech in timely manner, instead emailed me to find my own. I contacted the same person that serviced my unit 2 months prior. He said I was low on R22 Freon. CHW, with no physical inspection or leak test done said it's corrosion, refused to pay anything. Called to try and resolve issue. Asked them to send tech out to find leak. They only offered was to pay half the cost of the R22 Freon, which by EPA directive is being phased out due to environmental concerns. AZ was expecting an excessive heat warning, so putting my family's health first, I purchased new EPA compliant unit. Filed request for resolution on my complaint. Got one email assigning single point of contact. Emailed him my issues with CHW. Over week later, no other contact from him.

Do not waste your money! Had 2 incidences. First one was with my dryer. The guy that they sent out, was unprofessional. When he came back out to repair after getting the part, he was so scattered. I had to call him to see if the part was in, then we set a time. I called him 15 min into appt. time, and he had not even left his house! So I had him there at 9:00 at night.

Salesperson was helpful and pleasant. A bit pushy but not at all offensive. He got the job done. We signed a five year deal which was his goal. We knew the Drill and did it anyway. Basically a good guy with great sales skills.

I went online and made a claim. Got an appointment in a few days. A company came out and found the balancer need to be replaced and they would turn it into the warranty company to find out how they want to proceed. After 2 weeks I checked online and my claim was closed. I called and they sent another company that said the same thing. Got a call a few days later from the warranty company that they approve the repairs and the company would be in touch to repair the machine. I call the company and they did not receive anything from the warranty company.

Order home warranty but see it is extremely restrictive and not helpful. I think this company should do a better job keeping current customers happy and not just getting them to buy and then ignoring them. Your customer service need work and I will continue to try and get a refund.

I have called them 3 times. ALL 3 times they denied my claims. Once when I fought with them for an hour they gave me $400 toward a washing machine after offering me $200. BUT, the last 2 times they denied claims on my AC unit. Both were covered parts but they found some obscure reason in the policy to deny the claims. This denial cost me over $4600 to repair my AC unit. These are EVIL, BAD people who own this company AND the people that work for them. There is no way that, anyone that calls them self CHRISTIANS, can feel righteous about working for them. Do not be fooled with their very low upfront rates. THEY ARE A TOTAL SCAM AND YOU WILL BE SORRY THAT YOU SIGNED UP WITH THEM!!!!

I had reported an issue with my AC (second in less then six weeks). The first time part were ordered and took 3 weeks for them to come in. Also, there was a water back up switch that the "professional" disengaged. That cause water to overflow. The second time the "professional" contractor that Choice sent out said it was a maintenance issue as the water line was not draining. I objected to his conclusion as I had just vacuumed the line myself. I did this when the water overflowed and saw the back up switch disconnected. He said I probably did it wrong and offered his service for $125. I called another professional on my own. He came out and showed me the real issue. My inside unit was not level and water was not draining.....

Your customer service representative was absolutely outstanding. He was energetic, well versed in the product, could answer all my questions, spoke clearly and with confidence. If the service side of the company is anything like this, it will be amazing.

I am often a fan of CHW and been a member for a long time. My air condition is not cooling and these CHW Technician has set an appointment for your claim for four days away. That is too long to be without air condition in TX this time of year. I have call a different Tech and they will be here today. Thanks.

I submitted a pool pump claim several weeks ago. First they said they did not have a local provider, so we could use our pool company. Our pool company contacted them numerous times to let them know what the problem was and what the cost to repair was. We agreed to pay our pool company for the entire bill and let Choice reimburse us. We are yet to get reimbursed. Every time I submit for an update, I get a canned response that the pool company needs to contact them...which they have done at least four times now. This is nothing but a stall and not pay scam. DO NOT sign up for a home warranty with this company!

When I found the thousands of complaints and huge fines against CHW I tried to cancel but was told they would not let me and not refund my money. Then with the several claims we submitted, they denied them with fake reasons that were not true. The Technicians who were sent to us by CHW also told us that they hate to go to customers of this company because they know the claims will be denied.

Called today to inquire about a home warranty and was pleasantly surprised by the wonderful customer service I received on my call with Kayleigh. She was polite, professional and an overall joy to deal with. We went over every possible detail of all my options and she helped me decide on the best one for my particular situation.

Now is not a good time to ask me anything since you denied my claim. I have only been here a month and got no information on the AC unit. I had cleaned the grated door of dust etc. but had no idea it had 2 filters. The one I knew about was not that bad. Even the guy sent to fix it was surprised that there was two filters and it was the one that was really bad. I have appealed the claim, but still have no AC in 110 degrees weather. Thanks a lot. Not only are my animals suffering, but being older this is not at all helping me. Just hope this does not make one of us sick. My house inside is running 99 degrees

I have received several unsolicited calls reminding me to renew my warranty. All of the agents I have spoken to in the sales/renewal department are extremely rude, pushy and unprofessional. However, the worst are those who call me! One even hung up on me last after I politely informed him I was not yet ready to renew my warranty. CHW needs to do a better job of training its reps in proper phone etiquette and general customer service skills.

Air conditioner repair. The response was very good. The serviceman very knowledgeable. He took time to explain what the problem was and what he did to make the repair. Choice Home Warranty had the service company notified, within a few hours they were at my house in a timely manner.

Fast and easy solution to my claim. Courteous and knowledgeable representatives of your company. Very pleased with the handling and solution to my claim. Hope to continue to do business if needed in the future. Keep up the good work and please don't let profits get more important than your customers' needs.

I had to give this rating because the person helping me with my claim knew that what I needed repaired was not covered. I was put on hold and he came back with a claim number. When I questioned him again about what was going on and having to pay the money, knowing it couldn’t get fixed, and calling him out on it. He then knew what section it said that I was not able to get fixed what I need fixed. Do not make someone pay the $65 when you know it is an item that can’t be repaired.

The Whirlpool fridge we have is wrx988sIBMoi. Under the meat drawer there was a leak under it with ice build up.. Opening the drawer the ice would melt and drip on the freezer door and onto floor. The repairman knew right away what was wrong and ordered the part. It came in on Monday 8-1-2019. He came straight out and repaired it and we are back in business. We have 8 in our family. Without the fridge you are really out of service.

A/C had Freon leak, was sealed and filled. The technician called to inform me when he would arrive on the job site. He was very courteous and professional and handled the repair expeditiously. He double checked his work and made sure I was satisfied. He left his card and said thanks.

This was my first experience using my Choice Warranty program, so I wasn't sure what to expect. I called the service number and set up to have a repair person come to fix my washing machine. The next day I received an email from Choice informing me that they had so far been unable to locate a vendor who could come in a timely manner. Choice offered another option - one where I could find my own repair vendor, submit an estimate, pay for the service and be reimbursed for all except my $60 payment. I have a Sears Kenmore washer that I love, and went online. I found a very reputable vendor who could come out that very day! I am wondering who the vendors are that Choice uses here in my town - I was able to easily locate a vendor and make an appointment immediately. I chose this option.

A week ago they sent a contractor to my home on a Saturday, then the technician put in a diagnoses, which was approved. That was 7 days ago, still no one has returned to do the work. I cannot get the company to respond. Plus, the contractor was literally some guy working from his truck. No company name on the truck, just some guy working out of some old truck. I cannot recommend this company at all.

Was told that they couldn’t find anyone to fix my a/c so I could get someone myself. I found someone to fix it, called them so they could talk to the technician about the problem and after talking to them for about 20 minutes they said they would call back and not to fix anything. The technician and myself waited an hour, so called them back and they told me they emailed me. They weren’t going to cover it until the technician explained to them that it just needed to be recharged. They finally said they would cover everything but my deductible so I was happy until I received another email stating they would send me a check for $33. The bill was $325 minus the $75 deductible. I should be reimbursed $250. Not happy with them and would not recommend them to anyone.

Great customer service. I would definitely recommend you to my friends and family. I have had other warranties, but by far, this is the best. All I ask for is for you to be there when I need you and I will be a customer for life. Thank you.

Had an issues with a circuit on a GF popping. The process to submit was very easy, there was a very quick turnaround on the request to resolution of issue and no issues with it being a warranty issue. Thank you.

Requested a claim for plumbing leakage from second floor bathroom through the dining area ceiling on the first floor and the scheduling was completed within a few hours. Will update with more based on outcome of the visit on Monday, 5th August.

Choice employees will do anything in their power to deny legitimate claims, including lying. Stay far away from this company. I have been a customer for years and they have gotten progressively worse about denying claims, despite black and white language in the contract that states what is covered. In one case, they engaged a plumber who lied about a diagnosis (without even seeing the pipe himself) because he knew it was an exclusion. That same plumber then gave me a price of $600 to work with him directly outside of Choice. When I got a second opinion, they proved the first plumber was fraudulent and only charged $261 for the entire repair. Choice refused to cover that as well.

Make sure you read the tiny small print!!! They will do anything they can to not cover the warranty!!! I have a stove top that didn’t work but because the glass was cracked and glass isn’t covered - the stove top was not covered!!!!

Very disappointed with your service. We call for a service call for our AC. They told us it wouldn’t be till next Wednesday. We live in Texas. It’s 101 in August. I will be pulling my contract and will no longer need your service after this last call. I will never recommend your company again.

Received a call from my niece on this great deal with Choice. I called right away and was able to speak to a wonderful salesman name Craig **. He was great and I was signed up immediately. Received his confirmation upon arriving at my office. Great customer service.

I requested a quote online; now the robo calls, which are 3, 4 a day from Choice. They will not stop despite repeated requests. I tried blocking numbers, but each time it is a different number. They are relentless. I bought a policy from another company, but even that information does not deter Choice from the robo calls.

Bathroom faucet problem. Choice scheduled tech from Neely Bros who showed up on time and solved problem. Thanks, Choice and Neely for excellent service. We have used Choice on several other occasions and have been pleased with their response. Great job as always.

3 years ago I experienced a very high satisfaction of service however, last year I was handled FAT LESS than fair on an Air Conditioning Service. Your rep said the unit must be replaced, I had a local man repair at $429. You lost a very satisfied customer. I have been blessed as I now own 27 houses. YOUR LOSS.f

Very good communication. I got a question. I send you an email. Didn’t get any answer on that question. I got a standby generator. Is it cover on my plan. I would appreciate an answer on this matter. Dennis

Thank you for taking the time to hear my complaints about my last 5 years with a terrible company. The feel of your honesty was appreciated. In fact, my coworker wants to contact ya'll now after hearing us. Thank you for the savings and benefits your company has to offer.

We had Choice Home Warranty included in our home purchase at the recommendation of our realtor for some older appliances. Being previously unfamiliar with home warranties, I did some reading and agreed that it seemed like a good idea for possible coverage if there were any problems. Unfortunately, our AC died a month after purchasing our home. I contacted Choice Home Warranty and found out quickly they are slow and incapable of dealing with any problems in what any reasonable person would consider a timely manner. They scheduled a technician to look at the AC 7 days later. 7 days, without AC, in July in the Southern US. Is this some kind of cruel joke? It must be to Choice, because that's how I felt treated.

I submitted a claim through Choice Home Warranty twice. They claim that a technician will contact you within 48 hours. In each case, no technician ever contacted me. This forces you to find your own technician, who then has to call and wait on the line for large amounts of time to justify their diagnosis before work can be done. In the case of my dishwasher, the repair would have cost more than replacing the unit. The initial offer to pay the claim was for a bit over $100. Not sure about you, but I think it is very difficult to replace a dishwasher for that amount of money. I found my experience nothing but frustrating. I would NOT recommend Choice Home Warranty.

I wasn't sure what to expect because this was my first claim. It was easy, the repairman called back pretty quick and showed on time. Wasted no time in getting it repaired. 15 minutes total. Didn't try and pull a scam to upcharge, so I really appreciate the great job done by Adon A/C in Anna, Tx.

After purchasing a home warranty through your company there has been 2 attempts to upsell me with either more coverage or a home security system. I told each no and didn't appreciate the upsell. One of the guys who called said he wasn't upselling me but trying to help me. Give me a break. I will be canceling my policy with you one day in. Better companies out there than yours.

I called & explained the bad service received from AHS and my experience with them the last several years. Your representative face me reassures that things will be good with no 1 complaint. We'll see. I hope that it doesn't be the same.

I put in a claim with CHW to repair my LG front load washer. The repairman said it could not be repaired (it would cost too much) and would need to be replaced but Choice Home Warranty would only give me $349 for replacing it?? Claiming the average price nationwide for a front load washer is $349. I would beg to differ that the average is closer to $650- $900 but I’m getting $349. The only option I had on the notification email was to accept the offer or decline it, there was no way to communicate with CHW to disagree with the amount.

I have had the most horrible experience with this company. The employees are well trained to deny your claims and they read off a script for it. They are sweet talking into buying the coverage and you will be extremely surprised, if they fix anything for you. I was out of AC at 110 degree weather and they did not fix the issue for good and telling me it is not an emergency to live in 110 degree weather AC after I have opened the ticket for 5 days. When I ask for escalation he said, he has the same power as CEO of the company and refused to escalate the issue. His name is Rohan, he refused to identify himself with last name, employee id/information or email address. He wowed that he is the only person with his name at the company. This company is a sham at best. Do not fall for their sweet talk into buying a policy. You are throwing away your money. Do your homework before signing up with them.

I had a good experience with the salesman Grey and the plan he sold me sounds good. I have not used it yet. I am glad they give discount for Vets and Seniors. I took the 3yr deal and am looking forward to have this peace of mind as far as something tearing up or breaking down.

From my Union discount page I found Choice Home Warranty. I went to their site and searched for quotes. I put in my contact information and they called almost immediately. I was ready to sign up but I couldn't find my debit card. I asked him to call me back later today. He stated that he would wait. I restated that I couldn't find it at the time and that it may be lost. He told me in a snippy tone that he checks out at 3. I said, "It's ok. You can call me before" to which he responded, "Why call you back if you've lost your card." I found the whole interaction to be rude and somewhat disrespectful.

Ralph was good and helpful. Salesman answered all of my concerns and worked with me to get the best deal. It is good to have a pleasant experience when purchasing a product online. There was no pressure to buy and at no time did I feel rushed.

FRAUD by CHOICE HOME WARRANTY (CHW) and its HVAC vendor. Policy #: **. Claim #: **. July 21, 2019 --> I filed this claim as my AC had stopped working. July 22, 2019 --> HVAC tech comes in from "R&M Heating and Cooling". They collect the $65 service fee. They tell me that they will submit the diagnosis immediately and will repair my HVAC unit the following day (July 23, 2019). July 23, 2019 --> I call the AC vendor and they say that CHW had not approved the claim as yet. I call CHW and they say that a diagnosis has not been submitted by the vendor as yet. Then I call the vendor who says that he thought he had submitted the diagnosis but must have slipped his mind, he will submit again. July 24, 2019 --> Diagnosis was submitted by the vendor to CHW. CHW asked my home inspection report and they approved the claim.

The option to choose a local vendor is smart! I phoned the service provider (of my choice) and made a convenient appt. The tech was right on time and made the repair easily. The authorization dept. was available by phone to approve the repair and it was done. I did have to pay in advance and wait 30 days for a refund but the ability to choose who was going to come into my home and their reputation was comforting to me.

I just purchased the home warranty policy on 7/29/19. Have not had the opportunity to use its services. All I can say is that the salesperson, Brandon was very personable and explained what the package I bought entailed. He spoke very fast and at times it was difficult to follow him. I told him at the end of the conversation that he needed to slow down when he was speaking with a potential customer. I previously used American Home Shield but there was a problem so when I moved to another city, decided against using them again. I can not rate your company since I have not used its services yet. One thing for sure is that knowing that I have this type protection gives me peace of mind if anything breaks down in my home. By the way, my mailing address is **. My home address is **, same city and state. Please correct my record to reflect the correct address.

I haven't had to use this service until now. I am impressed at how quickly CHW responded. I was given a name of a contractor who called and set up an appointment right away. I would recommend CHW highly. Thank you.

I called up for a quote and Hector the sales representative was so knowledgeable and helpful. I fully trusted him and I went ahead and signed up with him without doing further investigation. I am very happy with his services thus far and the way he accommodated the pricing.

It was a very good fix from the guy. They were prompt and did work quickly. I do find that at times it takes a day or so to get repairs but that was not the case. Now another problem that is not fixed as quick. Did refer you and not got any discount for it.

Choice Home Warranty has provided coverage for me about 1 year. Previously I had two other companies. The first one I had claims experience. Their service was acceptable. The second company I had was overpriced, but paid for when I bought the house. I did not have a claim with them. I purchased Choice based on customer reviews, and their price was competitive. I experienced 2 claims in a month. first the A/C unit quit on a Friday when the temperature was 98 degrees. The Tech made it to my house the same day, at 8:15 PM. I thought I was going to have to go through the weekend with no A/C.

My tub was draining very slowly and I called Choice Warranty and they set me up with a plumber in a very short period of time. He arrived within the window I was given and although he was not able to fix the problem he is coming back out tomorrow. The plumber was very pleasant and professional. I have faith he will be able to fix the problem.

My washer stopped working. I call CHW. I received a call back & email confirmation. I could not make the time that was scheduled. The CHW rep called the service tech and accommodated me. 2 days later, tech came out. Super Appliance repair was very good. 2 days later claim was completed. Thank you CHW.

I had a back up with my septic tank. Filed a claim with CHW, they reacted very promptly. The company who serviced my septic issue worked me in due to the nature of the issue. Hats off to CHW for responding so quickly and to Martin Septic Service for working me in on short notice. All is good with Septic System.

I was on the web searching for home warranty. I stopped by your site and as soon as I entered my information a representative called. He told me everything about home warranty, answered my questions and gave an offer I could not refused. My order was placed within a few minutes. He was very courteous and friendly and I was very happy at the end of the call.

As with the other 1 star complaints, Choice Warranty totaled screwed me on a pool motor that broke down. They did everything to avoid paying a dime. Claims expert, who was no expert, said a pump was excluded due to prior issues. I tried calling Ms. ** all day and left several messages which said she would be in her office 'all day from 11am to 7pm'. Just before 7pm, I called her again and message now said she was gone for a week. She never called back. So... I talked to a supervisor. I tried explaining to Alex the issue to the point of total frustration that a pump either works or it doesn't. There can be no 'prior'. I even paid extra each month to cover a pool motor/pump. After 3 days of arguing, I cancelled my policy. Then, my pool bill was over $1000. I tried calling Choice Warranty again. Now.... the excuse was I couldn't received money because I cancelled the warranty. AVOID Choice Warranty.

Cortney was very professional and helpful on the phone. He offered several options and explained about the coverage and the contractors that they use to do the repairs. I was very satisfied with the experience. I would recommend calling this company for your peace of mind concerning home repairs.

The rep did not listen and I was charged 400.00. I immediately requested to talk to supervisor but no one took the call. Today I called the bank and reported FRAUD! Someone needs to call me back in order to straighten this thing out. I could not be more unhappy with you people!

Was not able to review items not covered within the covered appliances. Appears to be a lot not covered. Also 30 day waiting period was disappointing. Should allow your coverage to be reviewed before purchase ice maker on the refrigerator should be included.

The roof was leaking they notice that shingles was missing so there's waiting for the approval to add more shingles as well. Also advise me call back if needed, but have to wait until it rains to see. They was quicker that I thought they would be. Now just waiting on the weather to see if the job was done correctly. I like the fact that it was only 45.00 service fee. Just didn't like the fact that I thought my first service fee was going to be free.

Choice Home Warranty is a scam, every time some item went out-and Appliance. All they wanted to do was pay a fraction of what the actual value was. My water heater goes out they were not paid to have it replaced. They gave me $300 for a 50 gallon gas water heater. (A new water heater just to buy is $600). My refrigerator goes out. They would not pay me anything because they said that it was a compressor issue. My dishwasher goes out and they said they would give me $350 towards replacing and they would not fix it. And they said the check was in the mail expected within 30 days. I called and it got canceled within four days.

Overall I was pleased with the communication, but I thought the attempt to sell was a bit pushy. I did not intend to buy a contract yesterday as I did not need one for 2 more months, but ultimately I did, as the sales person was persistent. I would have preferred more time to make an educated decision. I can't rate the actual service as I have not used it yet.

Oven had error message and would not heat to desired temp. Because I had home warranty with Choice Warranty Co. I called them for service. Appointment was made for evaluation of oven in a couple of days. The service man came and evaluated the problem and returned in a couple of days with the necessary part and everything was up and running. I am pleased with the service, the time frame etc.

Louis (Lewis) was great! Explained everything to me and I believe I got a great deal on a 3 yr plan. I had to find an available credit card and he patiently waited on the phone while I did... Looking forward to working with Choice Home Warranty (but, not too much, I hope!)...

Horrible. Going on three weeks now without any AC, oh and I live in Texas and it’s JULY. Technician was a no show, finally showed up days later, says he needs a motor to fix it, Choice wouldn’t let him buy it, they could get it for cheaper. We wait another week for the part to be mailed to our house... Call tech when it comes. Technician won’t come out to install it because he wasn’t getting fair pay from Choice. I’m on the phone with Choice trying to get him more money, finally settled it for him. They all agree on money (why this is my job I have no idea??). He comes out the next day and it’s the wrong. Freaking. Part. We needed a whole motor, Choice ordered us just a part of one since it was “cheaper”. Technician ends up quitting because he’s sick of it all, and we now get to start the process all over again with a new technician who has to “diagnosis” it himself. Never have I been more angry with a company. Stay away. They suck.

Had a positive experience. The gentleman that assisted me was very polite. Gave me information to help me get the best deal for me. I had no wait time to speak to a representative and the transaction was efficient and professional. I had checked out your ratings and spoke with someone who has coverage with your company (someone whose opinion I value) and got positive feedback.

My experience was very nice. Aaron explained everything to me and was very professional. He is truly a asset to your company. I don’t think there is anything more to say. Excellent customer service. Thank you Aaron for your professionalism.

In this case technician came at my home and he check refrigerator and he just told us that compressor Is not working. After two days, I received mail from Choice Warranty, "Your claim is denied. It has been determined that the refrigerator is not cooling properly due to a refrigerant leak, but we never see this problem, there is regular we took water from refrigerator". I knows Choice Warranty never stand with customer.

Kendra was my agent that was very patient and knowledgeable of my needs. I’m an investor and purchased 7 warranty policies from Kendra. I’m not sure her position in your organization but she deserves kudos on a job well done. She’s definitely an awesome asset on your team!

I had a claim for my garbage Disposal... The first appointment I had, nobody showed up and I called the company and they said they don't do work for you guys because they don't get paid.... After a few days I received another appointment during a time I told your customer service person I would be on vacation. I called that company and re-scheduled that appointment. Once that guy arrived at my home it was smooth sailing from there. It was replaced. The person I called when my first appointment didn't happen from your customer service was a bitch! Very rude and just didn't give a shit (pardon my French)... I hope I never have to talk to her again!!!

Very professional and accurate with the accessment on the problem with our toilet. Fix problem in timely manner, and clean up afterwards. He discuss the problem and made recommend materials using in toilet. Thank you so much.. Will refer this company to family and friends. Thank you Choice, job well done. What more can I say. Except this review or not, service was exception.

I called for service on my AC unit and they denied the claim saying it’s for corrosion. The technician that came said it had nothing to do with that and it’s from vibration with the copper. They are wrongfully denying my claim and the case manager is offering partial payment that doesn’t even cover half the job. Not to mention the unit is still under manufacturer warranty. So they don’t even have to pay for the parts. This is the second time they deny a claim. Don’t use them.

My air conditioning stopped working on 7/18/19 during a severe heatwave. Choice said they had no techs available and I should find one myself and go through the "reimbursement" program. Long story short...the a/c compressor was shot and because of the age of the condenser unit, the whole unit needed to be replaced. The tech called Choice and they would let me know. The next day they needed to talk to the tech again. That happened and they would let me know.

My washing machine sprung a leak. I submitted the claim online and the next morning received an email that my claim was scheduled with the provider in my area. Riverbend Appliance Repair arrived early and quickly diagnosed the problem. The repairman had the part on his truck so he was able to fix it quickly. Washing machine runs great now.

Air conditioning service was great. However, I have had experience with two different plumbers through your company. Both experiences were most unsatisfactory. I have experienced one of your electricians. It was very good. However, I am considering not renewing my contract because of the plumbing episodes. I had to hire a different plumber to do the job.

Beginning of 2019 we fully paid and got total plan for 3 years with this company as the sales person (Mr. **) was so convincing. We fully paid and extended up to 3 years believing his words and promise that all major repairs will be covered. He mentioned during the call, if an appliance needs to be replaced (if it can't be repaired), they will either replace it with same or similar model with same value. THIS IS A LIE. Do not fall for this like we did. Please review the contract 100 times as they do not explain anything. Our refrigerator started having issues since April 2019 and they sent a technician three times to fix it, finally he told the refrigerator needs to be replaced. My Samsung refrigerator is $1800 value in current market. Choice home warranty offered me $599 and they said they reserve the right to offer cash back instead of replacing the appliance.

It is hot here in Louisiana in the summertime. When your A/C goes out it gets hotter. We were so please with how fast your people came out and got the a/c going again. They were on time and pleasant went to work right away. I am very pleased. Eileen

Worst experience ever. This company doesn't deserve even 1 star, it deserves a minus 5 star. I purchased home warranty with this Choice Home Warranty company hoping to save money when items broke down but went through hassle every time I made a claim with them. My first claim was for my heater, I told their claim dept. that I smelled electrical burn when my heater was on and the smell went away when I turned the heater off. So, they assigned an electrician to come out. The first tech they sent out was a no call no show on the appointment date. The next day, he came out and couldn't find anything, but my problem still occurred, so I called and requested to cancel my service but was convinced to stay as their resolution manager agreed to send out another tech at no cost.

In April we began having a problem with our gas hot water heater staying lit, so we called Choice to send out a technician. The repair person concluded that the controller was going out and due to the age of the hot water heater the entire hot water heater. Choice refused to replace the hot water heater because they claimed that the tank was leaking and that a water leak is not covered in their plan. I protested their refusal and during a phone call with one of their case managers I was told that Choice would not replace our hot water heater and that if we wanted another plumber we would be required to pay the plumber from our own pocket.

It was nice speaking to your customer service Manager Rachel, who quickly shared with me various discount packages on your home warranty. She even went further to explain seniors and veterans discount programs and saved me a whole lot of money along with free one year. I do appreciate this package and hopefully I will be happy with the service.

I enjoyed working with your employee Ray in setting up my home warranty. A professional approach with all the info needed to make a decision. Choice Warranty have been fast in getting the necessary info back to me a good experience.

The first claim we had was that water was leaking from under the kitchen sink. The miscommunications back and forth made me realize how unorganized this company really is. It took 6 days for the contractor to finally come out and look at it, and you have to pay a fee on top of the $1500 we paid to Choice Warranty for the package. When I followed up at a later date, they said they never rec'd a report back from the Contractor and that they don't follow-up unless the customer asks. The 2nd claim we had a leaky AC. We explained that we needed someone out there the same day as we had a new tenant moving in at 3 pm. They told me they're not an emergency service and that we have to wait 24 hours to hear back from them. Of course we couldn't wait (like new tenants... hope you're ok with a leaky AC). So they explained I can hire my own technician, that he would have to call the 1-800 to get a pre-approval after a diagnosis before fixing.

Last Thanksgiving I was without heating for five weeks. The first Tech to come out said he re-wired a short and left before the system came back on. It did not come back on. It was the evening before Thanksgiving and I could not reach anyone until the Monday. It was several days before another Tech came out and he reported that a motor needed to be replaced but he needed approval. After several more days it was approved and ordered but could not be overnighted and had to go out for quote, approved again and finally put on a delivery truck.

My water heater regulator broke so we didn't have any hot water. They sent a technician the next day to fix it. He was very nice and informative. I am very happy with my experience. Thank you for the fast and reliable service.

Washer won'tt wash. I called CHW and the took claim and Sears sent out worker to diagnose the problem and called Chw. They okayed the claim to fix it. Sears order the parts and came back to repair washer. Good and fast service.

Dryer timer isn’t working - once dryer on doesn’t stop. Heat escape the door of oven/ Pilot comes on slow. Top burners. Serviceman was specific and helpful what we can do as homeowners can do. Demonstrated how and where to make sure dust is out of area.

Why is it BBB have numerous complaint for Choice Home Warranty? All reviewers on the BBB site gave Choice Home Warranty one star. I don't know where all the 5 star reviews here, came from. I wonder if any of the reviews were verified? I asked for a refund of my prepaid payment (a discount offered for making a one time payment for three years) because I was dissatisfied with their services. My calls to them were dropped\disconnected and I became frustrated. My husband was furious when he discovered I was getting nowhere with my complaints.

We paid for full coverage and have had nothing but setbacks from this company. Our first issue was with our dishwasher when we first moved in. The dishwasher was leaking profusely so we called and it took 2 days of us repeatedly calling for them to send someone out. We paid the $60 for the technician to come out, look at it and say, “I don’t handle this.” After calling the company back they kept giving us the runaround and we ended up spending $20 to replace a hose ourselves. Our next, and biggest issue was with our water heater. When we purchased the policy we were told that if it couldn’t be fixed it would be replaced. When our water heater went out we called and they had someone here within 24hrs who said the tank needed replacing.

Heating and air. Called Choice Home Warranty. My call was answered very quickly. Some information was given. A order no and a few hours later I was given a day and time and name of the company that will be coming to check out my problem.

I spoke with Ron **, and had a great experience throughout the sales process. He was patient and explained everything thoroughly. He also took the time to get me the necessary numbers for me to make a good decision to purchase the warranty for both my homes.

Tim provided a great contact, he reached out to me and was able to answer my questions, He did a good job of up-selling the product without coming across as demanding. I appreciated his willingness to wait as I discussed the policy with my spouse.

Dishwasher was leaking water. This was isolated to be caused by the line that connects dishwasher to plumbing system. Choice sent a technician to our house to fix it. In the process, technician caused the dishwasher control panel to fry and stopped working. We know this for sure because he turned it on to drain bad water to dishwasher. But then after he tried to turn it on again, it would not come back. After repeated attempt, neither technician's company or Choice has agreed to own up to breaking our dishwasher. We are left to carry the burden. I would cancel my contract.

I have had Choice Home Warranty since the first of this year and had my A/C covered by them. It was not functioning 2 weeks ago and had put a claim into them for repair. I was told by the technician that it needed to be replaced and contacted Choice to approve it. They did not! There are all kinds of exclusions and they said I was not covered for a replacement. You had better read the fine print, which I did not. Stay away from them!

CHW warranty policy states they cover plumbing inside your home. I have a 15 year old home that developed a water leak 3 weeks ago. They are denying the claim due to an "installation error". This is not the first time I have had issues with their coverage. Do yourself a favor and stay away from Choice Home Warranty.

Repair person arrived in a timely fashion and found out the problem quickly. It seems it’s more expensive to replace the part than to get a new micro I will be paid to get another micro and my son said he can install it. That is my only complaint that I will not be compensated for the installation.

Worst company ever in lying and cheating clients. No replacement however the technician said it’s old and need to be replaced. Many calls and talking, wasting time to tell me all over again the same reason they declined all Clients.

Choice Home responded within 2 hours. By midday I had a appointment with a contractor and a work order date & estimated time of service, Very Happy with reaction time & service. Will be sure to tell everyone how great the service & respond time was!!!

I have made 3 claims in 2 years. Two claims were devoted outright. Third claim, after spending lot of time, got them 4 to pay for half of the oven range. AC compressor was denied, due to lack of maintenance. I used keep the surrounding areas clean, do regular maintenance. The other claim denied was the water heater. I don't see any point in paying for the useless warranty. They routinely deny most of the claims, citing lack of maintenance as the reason.

The total experience could not have gone any better. Actually I was a little hesitant about choice home repair, but my apprehension was quickly diminished. I received a text message the day before to confirm the appointment time. I didn’t receive another text the day of the appointment giving me a two hour window as to when they would arrive. The guys arrived on time and Diagnosed the problem of my garage door opener right away. After the repair was complete the technician went out of his way to make sure my door was opening and closing properly. Very professional from beginning to end. Unfortunately I did not get the technicians name but I would definitely recommend him and 5 Star Garage door company.

I just signed up with the Choice Warranty. The agent (Ralph **) was very knowledgeable on the product and very well explained. The choice warranty seems to be a good choice for the money and less service call fee compared to others. They have many other discounts too.

I spoke with an agent who sold me a new policy. He upsold me into a multi-year policy, but then sent me an invoice for a one year policy at a much higher rate and not reflective of the terms and conditions we discussed. I called back and was told the situation would be rectified. I'm still waiting for the revised policy. Please address this ASAP. Otherwise, I'll need to contest the charge.

I do not like your customer service. Purchased home warranty, was given different quotes, received email with different quotes. Called customer service rep several times, never heard back from him. Cancelling my policy. I would be better off without the policy as my appliances are very new anyway.