Choice Home Warranty Reviews

I have been with this company for 2 years and have only had to use them 3 or 4 times. My hot water tank went out. I reported the problem. Company came out. Saw issue reported issue. Come to find out the part that I needed is no longer available. The company chose to send me a check for $273 for part that is no longer available instead of just replacing the tank. I have been without hot water for almost a week now with a newborn in the house. We have to boil our water which is gonna cost my gas bill to go up???? They told me it will take 15 to 30 days for the check to arrive. I don’t have the money for a new hot water tank and I’m pretty sure $273 is not gonna cover it. So what am I suppose to do now???? I do not think this company is fair AT ALL AND YES I’M PISSED.

We finally found a very polite knowledgeable agent, the first agent name was Laurie, very rude. We called back and the gentleman we spoke to was very friendly and polite. He was very nice and we ended up, with a very good policy. We researched home warranties and found Choice was more flexible in its rates, especially since we are seniors and every dollar savings help.

I filed a claim for my dryer to be repaired. The first tech did not come see the dryer to service it. He just called and assumed he knew the problem. He lied about when he was coming as if my time was not valuable. The $45 was waived but nobody bothered to tell him so when he did finally show up he refused to service the dryer and left. So the job was reassigned to another tech who does not even service dryers!!! Nothing has been done to resolve this. So then I was told by a "manager" that he was going through dispatch to speed up the process. I got an email today 4-5-19 saying an appointment is scheduled for 4-17-19!! So it's taking 1 month just to get a dryer service. Will not renew this worthless waste of money contract. Will be filing a report with the Better Business Bureau.

Our current Warranty Company reduced their coverage and increased their premiums so I was checking around for a new Warranty Company. I called Choice to inquire about their coverage. At first, the phone salesman was very polite and informative. However, after telling him I would go with Choice and gave him my payment information, he turned into the salesman from _ _ _ _. He was determined to sell me more and I continued telling him no. I also told him I was regretting making the call to Choice because of his pushy ways. After he realized I was not buying additional coverage, he became real "cold" sounding. I am hoping my experience with Choice on our home warranty is not this type of service.

Denied my broken refrigerator claim. Left me with a 700 dollar repair. My ice maker is broken and freezes up all the time. The repair was denied. Some lame excuse as my refrigerator still works. The ice maker is extra. No one explained that to me when I took out the policy. This is the second time I have been left with repair bills. What do I need this policy for if it does not cover anything.

CHW gave us the option of reimbursement as they had difficulty in getting a technician to answer the service required. This was very good as we were able to get the service that we preferred. The Authorization Dep't has to be contacted by the technician in order for the cost to be paid by CHW. The phone number that CHW gives to contact the Dep't is 1-888-373-8042. I called & waited more than 5 minutes but there was no answer. I called again but no-one replied so I contacted CHW on their regular line. Everything was taken care of in a timely manner.

Duck and Dive came to fix our problem. The tech was very knowledgeable and fixed the problem right away. He was very courteous and professional. Explained what the problem was and checked the pool totally. He is a great vendor to have on your team. Use him as much as possible for good results.

I had the pleasure of speaking with Abe yesterday, 4 April 2019. He sold me a policy that I am very satisfied with. He took his time and explained everything to me that I needed to know before I actually purchased the policy. He took his time and was very patient. He mentioned several things that I was not sure of and he cleared up my questions.

I was given a quote and the associate stated that today was the last day. I told the associate that I had just started my research and could not commit regardless of the sales price. He responded with a "goodbye" and hung up. I thought that was very rude. Date: April 5th 2019. Time: Approximately 8:35 am CST.

Tech arrived as scheduled, called first. Very polite. Found a bad internal fuse. Dryer was heating when he left. However he only tried it until he felt heat. When I attempted to dry a real load of clothes it would not heat for more than 5-10 minutes. Called direct to tech. He was very polite and stated he will return the next day to fix. I will wait for the job to be finished before a final comment.

I am very satisfied with second technician. The first technician came late and couldn't find out what was wrong. The second technician works very efficiently to repair heater in a timely manner. I am very satisfied with courteous customer service. Thanks!

However, Choice did not cover my insinkerator which was very disappointing and upsetting.

The owner and HVAC man was very knowledgeable and polite and when I need more repairs for that and appliances I would prefer to have him repair all. He did a great job and quick and came at a good time.

My experience started off very negative. Was very disappointed until the communication was not there but Choice Warranty straighten it out and now I am satisfied. Just waiting to hear when I can expect to hear back from them for the funds to get here to replace my microwave range.

I have had two claims. Neither one want well. When I originally signed up, I asked if there was ever a problem and they needed to replace it, what would they replace it with. I was told the same make and comparable features. That was a full out lie I was told by sales rep. Also was not impressed with the way claims are scheduled and one took a week to come out with a wide time frame. Glad I didn’t take the year long plan. Looking at other companies or will not do a plan because this was more hassle and definitely didn’t protect my investment. Plan is worthless and will not recommend to others.

My built in microwave oven (Over the range) would not heat and Choice Home Warranty (CHW) were unable to send a tech for 2 days then I hired one from a website. They gave me an estimate; but CHW decided to replace instead of repairing the unit. it was determined that I needed a magnetron and capacitor to make it work. The appliance is 13+ years old, but I feel it can be repaired.

When you inquire about the product, the salespeople tell you they cover EVERYTHING regardless of age or current condition. What they don't tell you and it is deep within their fine print they do not cover rust, corrosion, electrical surges, power outages, fire, "acts of God." So if you own an older home or a previously owned home, they will find a way to deny your claim.

When checking to see what this company offered I had to put in my phone and email. Decided not to go with this company and they will not leave me alone. Have blocked on my cell phone at least 8 different numbers and emailed them 3x to take my address off their list. Very annoying.

My dishwasher was deemed not able to repair, and needed to be replaced. The person who contacted me first offered $179.00, I refused, he then offered me $220. After reviewing my account again, he offered $400. It was like trying to buy a car. Each time the amount went up. What a disgraceful way to operate, when the contract indicates that "if we can't fix or repair, we replace." It does not state that you try to replace with the lowest cost like item available, offer the customer the lowest price, and hope they will take it.

1st Time calling about leak! Claim Date: 12/07/2018. Appliance Plumbing System. Issue - Toilet will not flush. Last Time Working 11/01/18. Last Time Repaired 11/01/18. Best Phone **. More Notes. Provided the policy # ** for the cx to process online/issue with the toilet it's not flashing and leaking on the ceiling/smell is coming out on the cabinets. 2nd Time calling about leak! Claim Date: 12/07/2018. Appliance Plumbing System. Issue - Leak in house - Ceiling. Last Time Working 12/05/18. Best Phone **. More Notes. Leaking on the basement from the ceiling/cx can't recall of any repair nor started.

I’ve thought about purchasing your product for six months now. The reason I didn’t from the start was your pushy salespeople. Today I decide to give Choice Home Warranty another shot with the same pushy, hurry up and buy experience. I’m contemplating canceling my service, because I feel the company may just be looking to take my money and leave me out in the cold if their services are needed.

We purchased this warranty when we bought our house in 2018. Day 2 of moving in our A/C went out. Then our pool pump broke. And now our A/C and heater went completely out and broke. They came out each time and charged us $65 to let us know yes it's broke, but we will not repair it. Spoke to the "manager" and he told us no we will not accept claim and they would not give any reasons to why. His response was "I don't know why, but we won't repair anything for you". What did we pay for and why did we waste time and money on this worthless warranty? Who wants to buy a home and have to deal with this? Why won't you repair my issues when its all in my contract/agreement with your company? I have e reported to BBB. No homeowner should be treated this way. Absolutely ridiculous! I will not ever refer your company to anyone.

Spring broke however that is not cover. I would like for someone to raise the door without the spring so that make me feel that it is part of the garage door opener. That addition cost was 337.00 plus the service fee of 65.00 for a total of 435.00. These type of issue leave me no choice but find a better company to deal with in the future.

Contractor came. Diagnose bad blower motor on Monday. I’m still waiting for my system to be repaired. I did receive your email that the repairs has been authorized but I’m looking forward to seeing the job completed, which in my mind that’s what counts. I’m trying to be patient??? To soon to give my review. I cannot rate higher until I see something happening. Keep in mind that when a blower motor fails you have No A/C nor Heater.

My appointment was scheduled 8 days out, I called in on a Monday morning and I was scheduled for the following Tuesday. He will return to replace a broken timer, the heater is still not working. We will need a second opinion.

Very satisfied with experience in reporting problem, getting claim processed, and receiving a call from vendor within one hour after reporting. Vendor left automated message that tech would be out next day between 3pm & 8pm with was perfect since I get home around 2:30pm. However, the next morning vendor rep called to change appointment to 1pm - 3pm. My wife was just leaving but accepted appointment because we had been without hot water for two days. My wife arrived back to the house around 12:15pm and saw the vendor truck driving off as she was turning the corner to our home. She honked and waved but the truck drove off.

I called last year for the air conditioner. The tech you hired showed up with a man passed out in his old truck. He took apart my unit and said he had to leave for a part. He didnt return. I called choice and was told you don't guarantee the subs. You sent out another tech that told me he no longer works for Choice. I came back to give choice a second chance. Im a real estate broker and homeowner.

Furnace making weird loud noises. I called Choice because of strange loud noises. They were very courteous and professional. They took care of everything, I was sent an email regarding appointment times and company that would be coming. And they were here as promised and were very professional... handled the problem and very good service. Thank you!

They changed the cause of my furnace failure to be not what the technician said it was. A second technician agreed with the first. They say they're both wrong and won't cover the failure. The first technician, their vendor, said they are a scam and he won't work with them again.

My first ever claim: dishwasher not working, took days to have a technician rude by the way, took another week to hear the status, I was offered a sort of reimbursement because the repairs was costly, they offered money do not cover for another machine plus installation. So what is the point to have the service since I ended up with no machine anyway, as the end of my contract comes I will look for another option.

The microwave would give out a loud humming noise when turn on and it would start giving out a burning smell and would not heat up anything that I would place in it to be warm up. And right away the technician knew that a part call the magnetron was out. He did a great job.

Heater - They responded with 24hrs. Very courteous and professional. The technician was prompt and experienced and made the repairs in a timely fashion. I definitely believe having a Choice Home Warranty is worth having for a peace of mind. I would recommend this warranty if you do not have one.

You have good response. Very pleased with service. Y'all came out promptly and look at item and gave me information what was wrong with washing machine. The tech. said he would turn in information to Choice. You guys responded quickly. Thanks, for being prompt. I will people know about your company.

Washer repair - Unit was leaking water and contractor Igor was very kind, prompt and professional. Unit could not be fixed and within 24 hours we heard back form Choice on the opportunity to settle out and received the money to go towards a new purchase - thanks.

After completing the online claim form on a Friday, I promptly had an appointment set for Monday morning. The technician was very capable and respectful and sent his report to Choice, and I got the offer from them the same day. Not being entirely pleased with the offer, I called Choice to provide additional information about the product, and they responded with an improved offer, which I accepted. Choice staff is always very courteous and polite, and their responses are prompt. I have signed up with them for three years on three properties!!

Sam was very helpful at the end of his day helping us get a new policy in place for our home. Answered our questions, found us a perfect fit for our situation. He went above and beyond. Thank you Sam. Look forward to working with you in the future!

Oven stopped working. Your policy states fix or replace. The only problem is you don't replace. I had to pay monthly, a service fee, and I still have to come out of pocket for my stove that could not be fixed and you won't replace. And I have to wait 30 days for the 400 dollar check you are sending out. I am very disappointed and I'm sorry I waited all this time paying your company.

Initial response to a new claim is great. However locating local HVAC Technician seems to be a problem at CHW. Also slow to get approval codes for work which may turn into two appointments making down time longer. I will tell you this specifically HVAC Techs have nothing good to say about CHW. I would recommend you rethink how you treat them and the time it takes you to pay them. Otherwise my experience is just fine.

Most claims are denied based on what Choice considers to be preventative maintenance not being done. If you have air conditioners or appliances that are a little order, don’t waste your money on this warranty company as you’ll not only end up paying for the warranty, but you’ll also end up paying to replace the AC or appliances you thought you had covered with Choice Home Warranty. I’ve had to replace multiple AC units, water heaters, and appliances that went bad based on age. Beware of this company and make sure you read what is covered prior to purchasing the warranty. Make them show you as they refused to show me until after I purchased the plan.

Furnace repair. Not again satisfied with CHW. Will be looking for another service. Waiting on a part that they have locally and could have been fixed within 24 hours. But CHW want to wait 3 to 5 days for part to be shipped to my location or to the repair tech's location. They could not tell me anything about the service call. Cost of repair? Where part is being shipped to? How much the part cost? Or how much the local cost is? Customer service supervisor knew nothing and not helpful to solve the problem. Still waiting in a 49 degree house for repair 3 to 5 days or so.

I was going to buy and then he tried to upsell to 5 years coverage. After I said no he persisted and would not back down. I ask to speak to his supervisor and he refused. So I have canceled my credit card due to fraud!!

Skeptical at first, but as I continued talking with the technician, it gave me a more positive outlook going forward on repairs that can be so expensive to repair and so little finances to work with. Their PAYMENT plan gave me such peace of mind, being a senior citizen. The tech answered all my questions to my satisfaction.

Was really happy that CW let me request McShane Pluming. They always do a great job fast and very kind personnel. I feel safe knowing that the people in my home are good people. I like paying my deductible as soon as the work is done.

The receptionist was fantastic. She explained everything in detail far more than the account specialist (renewal) guy. She explained to me they add on 2 months of free service. 12-14 months and I got the free service agreement. I wasn't able to view/edit my credit card information. She apologized the (renewal guy) being rude, abrupt and curt. I asked him for a payment plan, free service visit and the 2 mths free. That guy was wishy-washy. He said, "I couldn't receive both." I threatened to hang up and call back later. He then changed his strategy and offered me both.

Well satisfied with the replacement replacement price of dryer. With negotiation I was able to get a fair price for a new dryer. Just took a couple of phone calls to get with right agent. Agents name was Ace.

I had to deal with them regarding my A/C. They would not cover almost half of the job. They tried to offer me a low payment. and force me to upgrade (at my cost) because they didn't want to pay for the repairs. The book states if they can't fix it, they replace it. THIS IS NOT TRUE. I called today about a different issue with shower valves, wanted to confirm it is covered and again, before the girl even checked on it, she said NOT COVERED. I suggested she explain it to someone else in her co. of what I was explaining to make sure we were on same page and she refused and kept talking over me. I ended up hanging up as she was too argumentative to deal with. Their Customer Service/managers need to be better trained!! THIS COMPANY IS A JOKE, DON'T WASTE YOUR MONEY HERE. Signed completely disgusted.

The technician was 3 hours late (he did communicate he would be late though). Diagnosed the problem as a bad main board that was probably caused by a high current draw from the compressor. Also noticed that due to no refrigeration for 24+ hours, water was dripping from the ice maker but not affecting any components. The main board that was bad was no longer in production and when I called your claims line, I was told that they would come up with a replacement cost for the appliance and send it to us. Approx 10 minutes later, I got an e-mail saying that the claim was denied because was damage was the cause of the failure. I appealed the decision and then spoke to the tech to verify that he HAD NOT diagnosed the problem as water damage.

Controller is faulty, no hot water, still not fixed because you decided to order the part to save you money. I'm without hot water until the part arrives which could be over a week. Very poor customer service. This is my first claim, I am considering canceling. WHO WANTS TO BE WITHOUT HOT WATER THIS LONG?

The response time of our claim was real fast. It was same day service. This by far was the best response to a problem I ever had. I would definitely recommend Choice Home Warranty to Friends. My first claim experience with choice was Amazing. So far so good. Keep up the good work and excellent service.

Using Choice Home Warranty was so simple. You can place a claim online, but I placed mine by phone. Within a few hours I received an email with the company that will be servicing my claim, their contact info and the date and time they will be arriving. They quickly found solution to the issue and got it taken care of.

This man came out at 9pm and charged me $95 to clean the coils plus the $60 fee and after several hours the the freezer is still not making ice. Never did he even bother to look at the ice maker. Just assumed it was the "dirty" coils. This is ** and I want my money back immediately!!! He said all the things y'all would NOT PAY FOR AND BEGAN HIS WORK THERE!!! I feel absolutely cheated and taken advantage of when I clearly told him that's bull regarding some coils being dirty. I bet he cleans everybody's coils for that $95. CALL ME TO DISCUSS THIS FRAUD IMMEDIATELY **! MEANWHILE IT'S STILL LEAKING INTO MY FREEZER!!!

The price was great and I was offered a senior special deal. If I paid for 5 years I get 1 year free, and a price lock for thereafter. I took advantage of that. I just hope that this company is as good as it claims it is.

I saw an article on senior discounts and started filling out the form to request a quote on home warranty. I was contacted before I finished the form. Your representative was very polite, helpful and answered all of my questions. He also offered different options to pay, but I stayed with the 1 year for the time being.

We have a contract with Choice Home Warranty to repair or replace broken appliances. Our oven has broken and the parts are no longer available to fix it. Choice Home Warranty offered us a pittance of what it will cost to replace this oven. Well they say if it can’t be fixed They will replace it. However this is not the truth. They offer only what the parts would cost if the parts were available which in our case they are not. This is a very poor way to do business especially when their advertisement states that they will replace the appliance when it cannot be repaired. Even the fine print doesn’t make sense. Very unhappy with this company.

The technician arrived in a timely fashion, stated the the water lines have signs of corrosion and the tank probably has sediment build up. He then pointed to the pressure relief valve as the issue. Before he contacted Choice Home Warranty he recommended I upgrade the water heater to a 50 gallon tank and he would see if "CHW" would authorize a claim for repair and then use that towards a contribution. "CHW" denied the claim due to sediment and the tech asked again if I would be interested in purchasing a 50 gallon water heater from his company for $1500 which included labor. What a joke. Wasted $400.00 for a home warranty that expires in May.

Updated on 07/29/2020: The process was simple. I called CHW, spoke with a friendly and knowledgeable representative and filed my claim. In less than an hour, the service company, Ultra Heating and Cooling, had called and set an appointment. The service technician, Billy, called about 15 minutes before the scheduled arrival time to say he was on the way. Billy arrived on time, diagnosed the problem, or in this case problems, made a parts run and had my A/C blowing colder than ever. Billy was friendly, courteous, knowledgeable and professional, even when one of the parts wouldn't fit. The entire process went smooth as silk and I would highly recommend both CHW and Ultra.

I used option to have my local tech diagnose the problem. They came out and gave CHW their estimate to replace a pump with a like multiple variable speed pump of $2600 ish dollars. Your claims department offered me $255. The case manager was totally unhelpful when I explained that this was not a reasonable amount to replace the pump. The manager said that's what a tech that you use would do it for. He finally reopened the claim to have one of your people come out, however shortly after we reopened the claim I got an email offering me to get my own tech again since you were having problems finding one!? So now I'm waiting for you to find a tech. My pool will be turning green soon without it being circulated and it will cost me over $50 dollars in chemicals to balance water again if this is not resolved. You have truly let me down, I wouldn't recommend your company to anyone at this point.

I called in a claim for an electrical issue for (2) lights that were flickering but the technician stated that the work order was only for one. So I ended up not getting the 2nd one fixed during the same claim.

Need to protect my home's appliances as well as unforeseen damage. Your agent answered all my questions. Was very polite and took down my information quickly. Just wondering why I wasn't offered first month free/save $50 as specified in brochure I received in mail. Offer expired on 3/31/2019 but I signed up before that date.

Had a scheduled appointment from 7:00 am to 11:00 am, tech did not show up.. I did not get a call to tell me the tech would be late. I called the contractor around 3:00 pm and was told the tech would be at my home shortly. The Tech man was 24 hours late, He finally got to my home around 10:00am the next day. It gave me a terrible first impression. I will not renew the contract in June and will certainly tell anyone that ask not to use Choice. Robert

Oven not heating - This is the best and easiest claim I have had with C/W. The tech called and stated his arrival time, he was actually there before the end of the arrival time. Very polite.. knowledgeable about the problem.. I did not have call him and wait and no answer..

Ad in Internet first drew my attention. After posting inquiry, I received a call almost immediately with information. Although the representative was interested in a quick sale, she was most willing to allow time for me to discuss the policy with my wife. When I was unable t find the ad again, I decided that maybe it was not meant to be. Then, your people called me again. There was no pressure to buy, and the rep agreed to send me an email outlining the program for my wife to review. She was sold, and so I bought online. Your approach, positive, but not pressuring, made me feel confident that you believed in your product and were selling a valuable service, not just looking or a fast buck.

PLEASE READ IT TO THE END. FROM A HOMEOWNER TO ANOTHER. I'm a customer with Choice garbage Home Warranty company right now not by choice. If I cancel I will lose all my money. They told me they will deduct any paid claim I did in the past, minus $50 for cancellation and 6 month out of the contract. In another word I will end up with nothing. So I have to keep the contract and hope nothing else break in my home because they are only out to take your money and not fix anything especially your central AC which is one of the most expensive appliance in your home. They will come out with the most stupid excuses you will heard in your life. I only have six months with this GARBAGE WARRANTY COMPANY.

Our water heater went out on Thursday, through Choice we had our hot water back on Friday. I was able to place my claim online and received a response within seconds. The plumber arrived within the timeframe promised. Very happy with this investment.

I pay a monthly payment and 60 dollars for service and my dishwasher has to be replaced and all Choice gave me was 179.99 for a dishwasher. Dishwasher start at 200.00 dollars. This company is a rip-off. I could save 37.99 a month plus my 120.00 dollars and put all of that to over 100 dishwasher. Do not apply for scam.

My furnace went out. It is 30+yrs old. The part that is needed can no longer be gotten. The furnace factory has gone out of business Making the furnace useless and can no longer be repaired. I was told I would get a check for $300 the price of the part that can not be gotten. I was told when I signed up with CHW if it couldn't be fixed it would be replaced. I live in WI. It gets very cold in winter! What I was told before I signed up was lies. I am not a happy customer. I am very disappointed with CHW I am disabled and live on a fixed income. I was hoping CHW would be there for me when I needed.

78 YO Woman W/O Heat for 2 Weeks!!! Yes, she spends a lot of hours in bed under covers. They said they were coming last Saturday and I waited for them as she had plans, and they never showed. Today is one week from then and they promised to be there today. That didn't happen and she's still without heat in March. Their warranties are expensive and are not worth the paper they're printed on.

The serviceman came out promptly and was very courteous. He replaced the fan and advised us to wait for two hours. We placed a small bottle of water in the freezer yesterday evening about 18 hours ago. The water is about 85% frozen and the icemaker is still not working. The bottom portion of the refrigerator isn't very cold. We plan to call on Monday to request another visit. Thank you, Mrs. **

I had a very good experience registering with Jack. He was professional and put me at ease by answering my questions. He was knowledgeable and offered me a great deal although I couldn't financially take advantage of the 3 year sign up. I truly hope I never need your service but it is already a stress reliever knowing that I have it. Thank you, Robert

I am in my 2nd year now with CHW. My first experience with CHW was not good. But this time all went well! So I thank CHW for getting a contractor assigned for my issue in a timely manner. The technician was kind, considerate and personable. Repairs were made satisfactorily and worth the $60 deductible. No water leak and we have hot water again!

We have been pleased with the ease of your system and scheduling as new clients. The technician who came to our home was professional and helpful. However, upon submitting his assessment, we have only heard a response to the most minor part of our claim for your company. We have a major leak in our shower line and currently cannot use it. This was clearly described in his notes. We have not heard any feedback on this issue and see only a response to a garbage disposal and sink issue. I am concerned that this issue was overlooked or ignored and frustrated that the most serious matter was not promptly responded to. I am hoping to hear a response soon.

The two tech were very polite & nice. Very helpful!! I would recommend your company to every one I know. This is the first time use the policy. Within 3 days I had your techs at my house to fix the problem.. That was fast!! Thanks again.

Quick reply, great service and quick repair. The response time by Choice as always was amazing. Tech was professional and friendly. Explained all the issues and what was covered/not covered. Fast repair and now we have air. I would recommend Choice Home Warranty and Elite Aircare to all my friends! Thank you!!

While it did take a little longer than expected to locate a plumber, once confirmed they were scheduled and when they arrived they got right to the source and resolved the issue. This is the second issue that Choice has came to the rescue & resolved my issues on a one time basis.

Appointment was made in a timely fashion, technician arrived early and diagnosed problem very quickly. Stated microwave may be under warranty and researched and found it was. He contacted manufacturer and ordered parts. Got back to me the same day. Very pleased.

They changed my appt. time on request without any hassle as I was available only after 3 pm. They did on time without. Technician was good, answered all questions & concerns patiently. Fixed Garbage disposer within reasonable time. I'm Happy with service.

Choice Warranty responded to my request promptly and the service provider arrived early. The Technician arrived early. He was knowledgeable and professional - diagnosed and repaired the problem quickly. Customer service was excellent. Chice went beyond the call to support me in getting my garage repaired properly at an affordable price. Thanks for accepting my feedback.

Not completing cycles. Stops at rinse cycle and lid locked light flashes. Cannot turn off machine with on off button. Have to unplug from wall. This is the same problem I had with the machine in February which at that time the "board" was replaced.

Part needed to be order. CHW insisted on ordering online rather than use a local warehouse which has delayed the repair by several days. I am unable to use the washer for several days. Technician was excellent and explained the process.

The technicians were able to clear the washer drain, which had clogged. They solved the problem. They also installed a clamp to help hold the drain, and keep it from clogging again. Great service, and nice people. They also answered any questions that I had.

I just signed up for a home warranty today. I am a strong believer in having a warranty for reassurance when things happen and you may not be prepared for the unexpected expenses. I always had this for my prior home in another state. Choice Warranty seems as fair as any!

I had a home warranty with Choice for a few years and never ever had a claim. My air conditioner quit on March 11th, 2019 and I submitted a claim (I am a former owner of an AC company and know my way around this service). I live in Hot and Humid Houston so expected a prompt response. Two days later I received a message that my case was submitted to a company called "Landmark Mechanical" which texted me for an appointment two more days later. In investigating Landmark Mechanical, they are basically a 2 or 3 person company that never returns phone calls or answers the phone when you call them.

Jenniffer **- She was pleasant on the phone and very helpful and was an encouragement to me. And very nice. Would give her a well deserved praise. I enjoyed talking with her on the phone and was very helpful and explaining the policy and the guidelines.

Miles was very informative about my coverage and very courteous. Great account at a reasonable rate. I have not had any reason to use the coverage yet but I'm very happy knowing moving into a new place that if something goes wrong I have a warranty.

I emailed a claim. The response was they could not find anyone to come to look at my leaking garbage disposal that I should find someone who would be willing to come to my home, call you, do the work and your company would reimburse them. It is hard to believe I could find someone that would be willing to do that, also finding a repair person is what I was paying you for.. I went on the BBB to lodge a complaint where I saw a name to e mail. They did find a person who did a marvelous job.

I got almost immediate service and repairs done. Still have to get it finished. Technician is coming back today. This is the second claim I filed this month and was happy both times. I am glad I have the warranty.

The garage door wouldn't come down. The time frame that Choice gave me was 7-11 am but George from House Calls LLC gave a more realistic time & he was on time. He was very courteous & fixed the problem. I would deal with them again.

I'm very upset, not about the representative when I turned in my claim. It is because when I took this out, I wasn't told about the cap on items. It is also my fault, because I didn't read every detail in the booklet. I have had other warranties and never had a cap. I am disappointed because when I took this out & asked questions this was never mentioned. In the future, please have your representative to tell people this. I have two friends that are looking at Choice to purchase.

Technician contacted me within 24 hours or less. He was competent and courteous. He diagnosed the problem that day he came to my home which was within 48 hours of my phone call and then put my parts on order. He will return in a week to repair my problem.

It went too fast. But I believe I don’t see a discount on service calls and the address keeps coming wrong. I would appreciate phone call **. I also believe it was a great deal. I am realtor and will most definitely recommend to my clients.

Great service. Thank you. The company you pick was great and the quality of the service and knowledge was excellent. They were here on time and did there work and clean everything up. Would recommend the company that you sent to everyone.

I was well pleased on how customer service answered and inform me on valuable information concerning how I would save money either choosing a 3 or 5 year senior or veteran's saving program. He explained in detail on how I would take advantage on the new program provided by "Choice." Please, thank him for the job well done.

I submitted my first service request to Choice on 3/7/19, when my dishwasher stopped working. They sent a technician to my house on 3/9. He spent one and a half hours in my home completely tearing apart my dishwasher, said it was shot, that he would tell Choice it needed to be replaced and I would hear back 3/11, 3/12 at the latest.

Washer was not filling water properly. Technician was very prompt, courteous and professional. He identified and corrected the problem quickly. Would highly recommend this service company and technician. He arrived on time and kept us updated with his ETA. Nice job. Quick repair. Professional conduct.

I had 2 claims. The first was water under the water heater. It was denied. The second was a noisy dryer that was condemned for a fraction of what it would cost to replace. Had it repaired by an independent for $150. I decided to cancel my one year contract after just two months and was told that there was a $50 admin charge. My hard sell salesman said I could cancel and get all of my prorated payment refunded. The cancellation rep was very nice at first and offered two free service calls and when I said, "No thank you" She got downright nasty and started to lecture this 70-year-old like a school kid!!! So basically this ordeal cost me $350.

I never received a call from the repair company to arrange an appointment for the repairs, just an e-mail with a date and time window. The repairs are not yet completed, I have not heard from the company as to when I can expect to have them return to complete the repairs.

Quick and fast service. Next day repair. Cant ask for more. Would definitely recommend to a friend and have done just that. Great price for a great service. Glad I chose them for my home warranty service. House is now cool and comfortable. Thank you for providing such a service.

Ryan was amazing from beginning to end. With explaining things and listening to my concerns. I am switching from AHS and am very disappointed with them. I have been a consumer of theirs since 2000. I hope my experience with you will be better as I am a loyal consumer.

The Choice rep and company done great this time, took my order and had the responding company here by noon the same day, great. However the plumbing company could not work on the dishwasher and it still does not not work. They fixed the problem in the line just fine.

The repair person stated that the approval to replace the control panel was denied, and the email I received stated that the repair was completed, but nothing was repaired, so I am very dissatisfied with the service. The repair man called and said that he got an email to go ahead and do the repair, so I do not know what is going on with my service request.

Air conditioner repair. I came home from a 2 hour outing and the house was at 80 degrees. I did a preliminary check to no avail. I called Choice Home Warranty, within minutes I had a scheduled appt., the next day. YANTRA air arrived promptly and problem solved. This is the 3rd claim I have had with Choice and will always protect my home with them. I already extended my contract, and will never be with Choice Home Warranty.

Recent washer leak. I have used the home warranty several times and each time the response has been very quick from the time of my call to the time I have an appointment scheduled. I have not had any issues with the professionals sent to my house and Choice has always come through on the approval for repairs or replacement of an appliance if needed. It definitely has paid for itself.

I purchased my Choice Home Warranty in 2017 without having to use it and renewed it for 2018-19. In January I had to call them for my Central air/heat unit and they responded that day and fixed my unit. Then in March I had to call them to fix my washer, again their service was the next day. I had to wait for a new part to come in but that is normal service. I never had expected to have to use my home warranty service to fast but I am so happy I purchased Choice home warranty and very pleased with the two breakdowns I had and the quality service I received from them.

Claim placed Monday. By Monday afternoon had already been connected to technician and by Tuesday morning had appt for Wednesday morning. Quick and painless and fixed on the spot. Technician nice and prompt too. Only had to make initial phone call Monday and that was it.

Ian was very helpful and explained everything in complete detail. He had some recommendations as well for future service that we plan on taking advantage of. He got all the problems resolved except for one, within 40 minutes of his arrival. He had to verify a repair with you guys and came back the next a few days later to complete the project. I highly recommend him and intend on using him in the future.

Easy to get appointment set up. Technician called on his way out and came out within the scheduled appointment time. Technician was out within a week to fix our pool filter/leak. Seemed very knowledgeable and competent. Technician was nice and explained what he was doing and why.

Good Experience. I have been burned recently by one of these homeowners warranties, but feel comfortable with CHW thus far. I just signed up today, as they worked with me to get the coverage I needed at a cost I felt was reasonable. Having done my due diligence I feel I am working with good people, only time will tell for sure.

I had a short in my water heater that was not fixable. The Mechanical company that came out to check it was very prompt, courteous and informative. They of course made sure it was covered first with Choice. Then set up a time that was agreeable and workable and were prompt and neat. Only shortcoming would be that Choice did not pay for the removal and disposal of the water heater... as in why would you need to pay extra for that? What am I to do with a non working water heater? Pricey at $325 extra beyond the $75 service call. Not the contractor's fault. Just seems like an unreasonable expectation from the warranty company.

I dealt with Sal **... he’s a very nice man and explained everything and gave me the opportunity to get the best deal that was best for me. He’s a good man. I truly hope that if I ever need your service that there’s not a problem.

Air Conditioning - CHW did a great job getting an appointment scheduled very quickly, and getting a service representative to us within 24 hrs. The service contractor did an excellent job, was very courteous, punctual, and had a great personality. Thanks to all. And what a great response to our problem. THANKS!

Instead of trying to help, they spend their energy trying to find a technicality to get them out of paying a claim. After one year, they only covered $50 on various issues which cost me $2000 to fix. Most recently, after three days still not one call about fixing my garage door motor. I wrote, "a part has broken off the motor, the chain is sagging, and it is nonoperational". They responded, "we don't cover chains", claim denied. Yet in those 3 days, they have called me 7 times to get me to re-up my warranty for the next year. Not a chance!

PLEASE READ IT TO THE END. FROM A HOMEOWNER TO ANOTHER. I'm a customer with Choice garbage Home Warranty company right now not by choice. If I cancel I will lose all my money. They told me they will deduct any paid claim I did in the past, minus $50 for cancellation and 6 month out of the contract. In another word I will end up with nothing. So I have to keep the contract and hope nothing else break in my home because they are only out to take your money and not fix anything especially your central AC which is one of the most expensive appliance in your home. They will come out with the most stupid excuses you will heard in your life.

We canceled work because the guy did not clean dryers. And we decided that was what was needed so we contacted someone else to clean it and it us not covered by your company. The dryer was not drying properly. Thanks for your fast response. Even though we didn’t need it.

I purchased the home in July 2018 along with the warranty from Choice Warranty, recommended by the realtor. We filed 4 claims in 6 months, all denied. They claim to cover a list of things but when you have a broad exclusion on what's covered for the items. Trying to reach them by phone is difficult as there is a long hold time. The recording recommends to fill out an online claim which has a limited number of characters to describe the problem. They are quick to deny the claim by e-mail, usually referencing the exclusion on the back of the warranty papers. I paid thousands of dollars in repairs out of pocket and got $0 from Choice Warranty. They are great at marketing the features of the service but lousy when it comes to delivering the benefits. If you're considering this company or any company for that matter, make sure you read & compare the terms and disclaimer and review the coverage and exclusion.

Positive feedback, the contractor came on time and resolve the issue and also provided additional solutions to solve the problem in the long term. The claim was attended in less than 24 hours and the appointment worked well. Good value and good coverage.

Original projected date was a week out. The company called with an earlier date which was more beneficial. Technician arrived earlier than expected, however he was willing to wait for me to arrive.. Did a good job diagnosing the issue, and took the appropriate steps to restore the system.

The technician arrived as expected to assess the electrical issue, gfci outlets failing with no indication of why all three in the same area stopped working. I asked the technician if he knew what might have caused it and he had no response. I thought it might be due to power surges and again he had no response so I'll have to research this further. Also, after he left I remembered one or two other electrical issues that could have been addressed while he was at my home but he didn't ask if there was anything other than the main issue needing attention. I would recommend that you advise your service technicians to do that anytime they come out so that multiple visits will be unnecessary.

CHW said someone was coming between 3 and 8pm yesterday to look at the water heater. So I took off work and headed home. At 6:30, still no technician and no call. So I called him and he informed me that CHW never told him about this appointment. He then arrived at 7:55pm. I don’t appreciate having my time wasted.

First time using a home warranty and we were extremely frustrated. While it was super easy to call and start a claim, the notifications we were received via email did not correspond with the service technicians expectations. Called over the weekend for a water heater, was sent an appointment email early Monday morning for an afternoon arrival of our technician. Only the service technician called to make an appointment later in the week and not show up in the window we were given from the email notice. He said they tried to call us, they only called once. Had to make an appointment for a different day for a visit. Yes we got it fixed, but the notifications from Choice said an appointment had been made for us, when in fact that was not the case. Going forward if a repair is needed, we will find a repair person first and call Choice with our repair and service person at that time.

I was able to get all the information I needed to make an informed decision on home warranty. Great website, easy to understand and laid out for consumers who are looking to cover the major appliances and issues that may arise in home ownership.

First - you sent me an email that stated the service technician would be here Sunday from 11:00 Am to 3 PM. He was a no show as he does not work on Sunday's. I called to confirm but he did not answer and his phone would not accept any messages. I finally talked with him around 2:30 PM and he confirmed that he does not work on Sundays but he would be out Monday. He came and confirmed what I already had told you and him that the electronic circuit board was not working. He took my check for $60.00 and left saying I would hear something the following day. I called him yesterday at 11:45 Am and asked if he knew what was next. He said I should know something by the end of the day. I never received a call but received an email from you saying the dishwasher was fixed. I responded to that email saying how can you send me an email like that when obviously you have not spoken to the technician or me. This is ridiculous.

The experience with Choice thus far is great. The price is great and the coverage is complete. I have not had to use the service yet but I feel comfortable knowing that I am covered if I need it. The representative that I talked to was very knowledgeable and helpful. I will be able to contact him in the future, if necessary.

I have had Choice Home Warranty for over five years now and I am impressed by the value provided by this service. Information and requests can be processed online which is very convenient, but they always have a friendly person greet you, if you call.

CHW came through with flying colors. I called them on Friday evening with my problem and they responded right away. I was given a work order number, the plumber responded back and the work was completed Monday morning as promised. I didn't expect that quick of a turn around. I am very please with CHW and will recommend them to anyone looking for a home warranty.

Updated on 08/07/2020: Was initially upset when the automated voice told me a date of two days before contractor gets to my issue. Luckily contractor called and had an earlier date of next day. Contractor was early to set time, which is a plus. Leak was taken care of within 45 min. Outstanding job to the contractor.

When I bought this contract I was told they will repair anything even if A/C was few years old. My mistake was just hear what the person who sold me this contract over the phone was telling me. The former company I had a local Florida business was excellent. I never had any problem in having repaired any appliance. This time they told me to read segments of the contract and they denied claim. Be careful when you buy a contract like this one. They do no cover anything. I was totally ripped off. And I had to call another A/C company to pay for for what it was damaged. NEVER AGAIN AFTER NEXT NEXT YEAR THIS CONTRACT EXPIRES and the other 5 I also bought. I will look again for a local company to have all appliances serviced. VERY DISSAPOINTED!!! BAD SERVICE.

I would not recommend using this company to anyone. I am now going on day 10 without hot water. The tech came out the day after my claim was submitted and determined my water heater needed replaced. We set an appointment and was told everything would be taken care of. Day of appointment the tech cancelled because he was told by choice the claim was not approved at that time. I had to call choice to get additional information to push the claim forward. Again I am on day 10 of no hot water and the claim is still not approved. I am nearing the point where I am just going to pay out of pocket and cancel my service with them. In the future I will choose a different home warranty.

I am not really sure what value a home warranty provides. We've spent more money in service call fees only to be declined coverage. In the future, we will either go with a different warranty company or save our money.

As this problem happened on a Sunday we knew it would be difficult to get urgent responses but to Choice's credit they quickly gave us the option to find our own plumber as they were having trouble getting their own network to respond fast enough. We were fortunate to find someone to come out on Monday morning so our troubles were kept to a minimum. Our first experience with a claim with them and happily off to a good start.

Our furnace was being cleaned after we purchased our home and they found 2 cracks in the heat exchanger and Choice Home Warranty was here within 12 hours to check on it and changed the heat exchanger within 24 hrs. Being it was in February this was important to us as it was getting pretty cold and we were worried about our pipes freezing.

I am very impressed with the response time. I call to put in a claim. A technician arrived in two hours of the request. The technician was knowledgeable and provided great customer service. In about 15 mins Mr. Louis had diagnosed the problem. The very next day I received an email that my claim was approved. I have had various home warranties in the past. I have never received such great response.

I had to spend time on the phone between Choice and the repair company. Inaccuracy on what we need to pay out of pocket for a part that isn’t covered. I will be filing a claim since the part is vital to making the washer usable.

The plumber replace the Garbage Disposal. Great service by CHW and the plumber. Thank you CHW. The service was done within 48 hours of me replacing a call for the service plan. Great communication, friendly and the timing was great.

Our furnace had quit working Saturday morning and I called Choice Home Warranty. Someone responded immediately and was there in a few hours! Now that’s some great service! I would recommend them to everyone I know. Great service at a reasonable price.

Overall, good experience and value. However, I did feel somewhat pressured pretty much immediately after filling out information online for a simple quote; multiple emails and then a phone call to my work phone number that somehow was assigned as my primary number even though I didn’t even put that number into the online quote. It was still in the system from a policy a year ago that I started and then stopped. I didn’t really appreciate the call to my work number. Nonetheless, good, respectful customer service, and overall a good value for a home warranty policy.

I purchased a warranty today. The salesman said he would send me a copy to my e-mail. He sent me a questionnaire about the service so he had my e-mail. He said I didn't need maintenance records. When I go to their website I see that they need them for 3 yrs.

A man came out. Looked at plug. Collected the $60.00. Said he would charge $100.00 to fix it. 2 days later still haven’t heard from him. Want return phone call. Said I couldn’t even plug a lamp to this plug.

I had another service company "Cool Today" on 3/21/19 that I needed Dual Capacitors, Install Kickstart Capacitor on 3.5-5 ton unit and to add one pound of R-22 for a total of $556.52. I called Choice Home Warranty and asked them to put in a work order for your A/C Service Contractor to come out and they sent Always There Heating & Air. Jason ** was the technician and ran gages on my system and found that everything was in spec. and didn't need what the initial company quoted in writing. I had originally called Cool Today to just check my pans and drain to be sure nothing was clogged. They are "crooks" and I cancelled my contract with them for a full refund of $149.00. In the future if I need anything done to my heating and A/C unit I will request your company "Always There Heating & Air". Jason was excellent and knew his business. I will always request them with my Choice Home Warranty Plan.

Second time is a charm. First repair never showed, waited all day. Called him twice now response at all. Second repairman that was set up showed up the next day, even early. Fixed the issue within an hour. Customer service responded fast. And redid my claim right away. And I had a new repairman call me the next day.

Aaron was extremely informative and helpful. I am getting a great value for the coverage! My neighbor referred me to Choice and I will be happy to refer others As well. I was able to purchase coverage for 5 years at a greatly discounted rate and can cancel anytime. Thank you!

I read a bunch of terrible reviews about Choice Home Warranty but decided to give them a try anyway - man we should have really listened to those reviews. The worst $425 we ever spent! Terrible Terrible customer service, protection, even matching us with a service provider was challenging for them. We had to find our own then get them approved by Choice. I'm not sure what the employees of this company do, but we do know that they do not help homeowners with any repairs covered in the warranty you buy. PLEASE BEWARE AND DO NOT IGNORE THE BAD REVIEWS LIKE WE DID - DO NOT SPEND MONEY ON THIS COMPANY. The LL Family

I received a phone call last night whilst in my car. I was told all the great benefits and was nearly talked in to a 6 year policy, but just signed up for one. When I got home I read the policy and it was a total waste of time and money. Apparently, everything is covered, until you get to the Exclusions, then, after reading, you find that almost everything is not covered. Seems like a bit of a scam to me. Then when you call back to cancel, they are either closed because of the time, or closed the next day because "cancellations are not open today.

I was an American Home Shield customer for over 20 years and recently switched to CHW. I was never denied service for a broken item due to lack of coverage with AHS and was just denied coverage from you on 2 dripping faucets. I have to look closely at the coverage I have with CHW to see if I should switch back. I’m a realtor who recommends home warranties to my clients so it has to be the best company out there. So far I’m very disappointed.

Awesome job. They came out and got it repaired quickly. The one thing was they did not have a technician until Monday and we live in Texas and was not going to go all weekend with out AC. We found our own technician they fixed it that day and are now reimbursing us. Thank you.

We were quoted 459.50 for 42 months and were charge 1459.50. Is this how you do business? Please terminate this contract. It is not what we agree to. In case your salesman/women have problems there should be a two way email transcript rather than a email after the conversation

A leak from the tank from a faulty gasket was replaced. The part had to be obtained from a nearby Lowe's. The installation was completed efficiently and the toilet is again operating properly. Youngs Water and Sewer were professional and arrived after a 30 minute heads-up.

Was very helpful and professional. I would recommend your company to friends. I was impressed by Kendra's work in processing my account. The work was done in a timely manner and the fee was very fair and more than in line with other companies which provide the same service.

I called Choice, because double oven didn't work. Repairman came. I received an email with the subject "Great News from CHW, We are Replacing your System". Instead Rep told me they would give me 1/5 of the cost to replace it. He referred me to F16 which states that HWA reserves the right to offer cash back in lieu of repair or replacement in the amount of HWA's actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.

Diagnosed the problem with our toilet, got the parts from the vehicle and fixed the issue within a half hour. Toilet now works as it should. Plumber was very professional and we are happy with job. I don’t need 40 words to tell you that we are happy with the plumber and the job he did.

I had a home warranty before when I rented a house in Arizona and it was a very good thing to have so when we moved to Ohio and bought our first house I wanted it again. I think I'll be very happy having it again.

From the start of the conversation with representative Adrian ** it was apparent he was very familiar with the best terms for my needs with Choice Home Warranty. He presented options for me to choose from and allowed me time to think them over. I called back in 3-days using Mr. **'s direct number and the rest is history. Many thanks to Mr. **. Because of him I made the right CHOICE!

Bad communication after repair deductible paid. Tried to call and text technician many times but didn't get any response. AC is working but may need to call for service to switch to heater when winter is arrived. Repair is not completed.

I had been thinking a while about possibly getting this type of policy, and when I came across your name on Facebook I decided to "take the plunge". I filled out the paperwork for a quote and received a call from your representative, Tracie. She was very personable and knowledgeable and I purchased two policies from her, one for our home and one for our rental home.

Have used my warranty 2 times this year. Older furnace. 45.00 service call each time. Can not beat that anywhere. Most are over 100.00. Well worth getting if you own your home and have major appliances. You pay a small premium if breaks.

Choice Home Warranty was flexible and on time. They sent Kenny’s electric out. They were professional, and knowledgeable, about what needed to be done. I was able to pay a $60 deductible. I was told that they covered $500 worth of work, that needed to be done. Thank you!

Choice has the best program. Within 2 minutes of my call, I received a confirmation that a tech would be in my home the next morning. The tech (Phil) was punctual, professional, efficient and courteous. Awesome experience as usual. I would highly recommend Choice to all my friends.

After waiting more than 48 hours the tech did a great job of diagnosing problem and replacing the disposal. We, also, talked about a new faucet and he promised to have office call and give me a quote. However, your survey came so quickly. I don’t know if and when I will hear from them. Also, wished Choice covered the faucet.

Highly Disappointing. Dishonest company and its culture. Due to long scheduling time on repair of my washing machine, I was authorized by a customer service rep to call a local Tech from my area. The local tech spoke to Choice Home Tech on 888-373-8042 to provide his diagnosis. Choice tech asked the cost of repair from the local tech which was 269.18+tax=287.01. Then Choice tech told me it has been authorized and we are good to go. Now I get an email that your claim is authorized only for 137.50 which is not acceptable. Choice tech should have told me right in the beginning that this is higher than their pay rate and I may not be reimbursed full rate. I am very upset and planning to take a legal course to deal with this. Bad experience.

Your response to claims is very prompt. Technicians are scheduled in a timely manner and information on the claims are posted relatively quickly. My problem is that unfortunately a lot of issues that have needed repair turn out to NOT be covered by the policy. So we're not getting the help we had hoped for with the warranty.

Excellent service by my case mgr, Frieda **. She responded immediately to my request for further consideration in the replacement of my dishwasher. Apparently it was felt that although my expensive $890 3 yr old Bosch would continue to have issues in the future making part replacement not worth cost.

I am still not completely happy with the proposed resolution but at least its better than their original offer.

If I could give a zero I would. I have Refrigerator that over 15 years old and all they want to do is but a bandaid on it. And not replace it and they will lie to you about what time the people will be out to look at it. I hade a clam for 7 to 11 and they did not show up the first day and then the 2nd day they did not get there till after 12. Do just don't trust them. Just save your money you pay them and buy whatever you need. Thanks.

Ron with Morningstar was very professional and pleasant. He took extra effort to ensure the problem would not reoccur. I placed the call on Sunday morning and on Tuesday got an appointment for Thursday, which was later than expected but a microwave is not a critical item...

Washing machine backed up into the hallway bathroom...toilet overflowed...others would not flush... The bathtub has a slow drain now... I hope it will work itself out within the next day or so. The technician was very thorough and he explained the process and he did a prognosis of what could possibly be wrong before he started. He ask if you questions. I answered the questions and he began the work and did an awesome job. I am ever so grateful.

The agent said he would be sending an e-mail confirming the information that we had covered during the phone conversation and this is what I got. I believe I got a fair rate for the coverage I was told I would receive. I will know when I have a claim and if it is covered the way it was explained during the phone call.

I have to say that I do not like being told what I need and the gentleman that was helping me kept on telling me this. Ended up getting the bigger of the policies regardless of what I wanted, then was tried to be pressured into getting it for 3 years.

Water was leaking from the bottom of the toilet. The work order was originally approved. (Simple wax seal replacement). However, the plumbers estimate snowballed into a flange, replumbing drain lines, wax seal and then the work order was disapproved leaving me with a big plumbing bill and I still owed a co-pay. Typical home warranty tactics. The plumber wins, the home warranty company doesn’t pay and the consumer loses. This is my third home warranty company and I will not continue the contract after it expires.

This is the reason why I will not renew my contract, instead of going thru the wall the technician preferred to go through a stone column which you won’t cover. I’ve heard nothing but bad things about warranty companies and since I’ve been underneath your warranty blanket I’ve seen nothing but bad things. Although your customer service is very good your coverage is terrible.

Updated on 04/13/2022: Adding another home. The person I spoke to was very helpful. The process was very easy and setting up my new Debit card and info on payment date. However I really need a book and information on the services and a phone number to do a claim.

I purchased this product in December. I've called them twice: once for the furnace, and once for an upflush toilet system. They are horrible to deal with. I was stunned at the long list of exclusions for furnace repair. They have an even longer list of exclusions for plumbing repairs. Reading those exclusions it becomes clear that there is nothing they would cover at 100%. I'm guessing they never pay more than 25% of any repair. My battle with them is just beginning. DON'T FALL FOR THIS SCAM.

I have this warranty with them since October. My AC they say is leaking and they don't fix leakings. They told me when I bought the warranty: we cover everything up to 15,000.00. I specifically asked about heater and AC, the salesperson told so much hope all are covered and I didn't bother to read. Now they sent me their "policy". It does not cover much. BE CAREFUL when you sign in. They cover little stuff after the 60.00 call fee. The agent that called me SOOO RUDE! Completely opposite of the guy that sold it to me in the beginning. My money back? No I just gave them some monthly money for NOTHING, plus the 60.00 for NOTHING too. They not even try to find the leaking IF IT IS A leaking. BAD PEOPLE. STAY AWAY.

Order was to include checking my leak in the master bedroom toilet but plumber only had faucet leak in hallway bathtub. The plumber was able to fix the problem in the bath tub but said I should think of redoing my plumbing completely due to age and advised me that my flush mechanism in my toilet is of poor construction but again was not on his repair list as I had accomplished with Choice.

Customer service, lack of communication. Communicating effectively. My first claim appointment had me wait all Sunday waiting on them to come fix my washer and dryer. The repair person called Choice and choice failed to call me to inform me that my appointment was canceled. I received an email earlier Sunday morning reminding me of the my upcoming appointment Sunday. This happen again Monday. Repair person didn’t show and choice failed to inform me. I wasted another day waiting. Reschedule my appointment with Gleaning hand repair person, Anthony called 20 mins before coming to my house. He was very informative and it took him no time to fix my washer and dryer. I did not have a problem with repair person. I do have a problem with Choice company. I left Home Shield think Choice would be better but after this experience I will be going back to Home Shield.

Once the company came on location they did a fantastic job and the young plumbing company representative was a very professional personable person, very helpful. Would I request them again?..ABSOLUTELY. So, what can home Choice improve on??? TIMING. I had to wait till the next day before a service company could come out. Not being able to operate in my home for more than 48 hrs and having to wait for a service company was terrible. A couple hrs is one thing, but 48 hrs is another. CHW needs to assure service at least within 6 hrs...consider this remark.. Thanks.

The ease of filing a claim and the expediency of the repair technician's response validated for me why I choice a warranty with Choice. I would recommend them to anyone considering a home warranty company. The value of having a warranty is realized from the first repair.

The technician was on time and very thorough. I was happy with the service. The value is great and hope to use it again. Customer service was great and took care of my claim immediately. I will recommend to my friends if they are looking for a warranty company.

I was able to negotiate a better price and more reasonable. The customer service provided was great! I like being with Choice Home Warranty. The process has been fast..which is definitely a plus. I didn't have to wait a long time for my issue to be resolved.

The repairman was kind, courteous and professional. He diagnosed the problem and, it was the heating element needing replaced. He made the necessary repairs, and made sure everything worked properly. Inquired if there was anything else he could do. Overall experience would be an A+.

I like to communicate over the phone. Every time I called, there was a recording that said that there was a long wait time, and to use the online communication. The repair company was great. The Workman was on time, and knowledgeable.

My oven/microwave oven would not heat properly and it was determined that I needed a thermostat to properly heat the oven. The appliance is 20+ years old, but I have never had any issues with it. Choice decided not to fix the oven and replace it instead. They offered $599.99 as the replacement cost towards the new oven combo that costs approximately $3000.00 (GE website).

New garbage disposable. My experience was not favorable with this recommend services. Please do not send the vendor to my home again. My concern is Choice Warranty really screening vendors that are representing their company. Real consideration in renewing a policy with Choice.

I had a great experience with TJ. He was very personable and helped get me a terrific quote. I appreciate his time! He helped me understand what I needed and kept going above and beyond with my future experience. Please send him my most sincere thank you! Bravo! Heidi.

I purchased a total plan with Choice Home around April of 2018 which I was required to pay one year in full. I've never used my warranty until recently when My AC stopped cooling. I filed a claim and Dexterity Heating and Air out to check the problem. They told me there is a possible leak but can't tell where the leak is coming from. They also told me that my compressor needs repair and continuously tried to sell me a new system. Choice Home sent me an Email stating that it's a pre-existing issue. I told them that I just purchased the home and my AC was inspected and passed the FHA inspection. They put me on hold and never came back to the phone. I tried calling back but continue to get put on hold and then hung up on. I called later today and was offered a $400 check ONLY if I renew my services with them. Really?

Ryan walked me through the process quickly and efficiently. He looked for every discount he could offer. Great deal! Choice Home Warranty came highly recommended by my daughter-in-law, realtor. They met or exceeded my expectations. I would recommend CHW to friends and family, or any homeowner!

Have agents look at address not just area code. I received several calls at 6 AM Arizona time and there is no reason for any sales call at that early hour. Other than that the experience was very good.

This company is a scam. DO NOT USE THEM!!! I have had more issues for them to try and help solve my issues than them actually helping me. I spent $2,250.00 and it has been more of a problem than a help with every appliance issue. It seems like a bait and switch and the company has more "exceptions" than actual things that they will fix. For almost everything they have such as washer and dryer and water heaters and such it says INCLUDES "parts and components." EXCEPT:" Then there is a long list of what they do not cover which is almost everything. I have recommended this company to several friends and family and they are all having the same problem. I am now taking this issue to Texas Real-estate commission complaints. Do NOT use this company.

I had a 35 year old water heater that was leaking and they denied my claim. The contract did say they don't cover anything that retains water, it's a 35 year old water heater, do they think they last forever, it's just their way of getting out if paying to replace it. They offered my 150.00 to replace it, but instead I cancelled my policy and the money I got back covered it. Do not use them. If you decide to READ all of the fine print.

The technician was very nice. When he was running late he called and let me know. He came in looked at the washer and knew what was wrong. He ordered the part and told me when it comes in in 7 to 10 business days someone will come to replace. Collected the $45.00 and said have a great day and goodbye.