Choice Home Warranty Reviews

When I reported about the disfunction of two bathroom toilets flushing, CHW responded quickly and courteously. And a plumber came to fix them within 48 hours. I was quite pleased with your service. I am so appreciative for your speedy work.

Dryer Squeaks. Very prompt service. Very knowledgeable repair person. Very happy with service so far. Repair person will return in only a few days with necessary parts. Replaced all parts so that I could use the dryer over the weekend if necessary. Will return on Monday with new motor.

It sure was Hot in Texas 94 on the inside of the house.. Called C.H.W. & they sent True Temp out & they got on fixing the A/C. Now chilling in Texas. No Better way to go. Very happy with getting a/c fixed so fast.

Choice Home Warranty denied a claim to fix my HVAC unit on the grounds that the unit which was less than 2 years old wasn’t old enough to blow the compressor. I tried several times to appeal but with each call comes a different reason for the denial. I followed their claim filing process and for a whole week, they claimed they couldn’t find a technician to come to my house and look at the unit. They suggested I find my own tech and then let the tech call for a preapproval after diagnosing the problem, which is what I did only for them to tell the tech that an HVAC unit this new couldn’t break down. Save yourself the stress. Don’t waste your money. They will make up reasons to deny any claim you file any day.

I have YET to have anything fixed by Choice warranty as there’s ALWAYS A REASON WHY they’re unable to do so. They will blame the customer for maintenance etc. ANY AND EVERY excuse to not spend any money. I’ve had three claims and I’m just blowing money on the company’s to come out. I paid for my warranty for an entire year and since they’ve been horrible, when I asked to cancel they said I couldn’t get any of my money back. So I got TOTALLY screwed. It’s sorta like they’re saying “You’ve paid us so to hell with helping you”.

Haven't had to use the coverage yet. Was glad that they have a VA discount which I'm happy for. Now in the future I won't have to worry about the cost for any large repairs. Now I will be covered for the next three and a half years...

Your agent was quite the salesman. Had all the answers. He did however, tell us that as Senior Citizens our Service Call fee would be reduced to $65. When the contract came thru by email it showed $75. I called and talked to a different person who said he would correct it and send us another copy showing the corrected amount. I have yet to receive that after several hours when he told me he was sending right then. Still wanting that information for my records.

Shortly after deciding to go with a different home warranty Choice Home Warranty continue to call me every month or two months giving me whatever sales pitch they had at the time. My home warranty just ended two weeks ago and sure enough Choice Home Warranty called me today offering me 15% off of the yearly premium. After getting details for service fee and answering any other questions that I had which I don’t think they were prepared that I had questions, the sales rep hung up on me when I told him I wanted to discuss it with my husband. This is now the third time that a sales rep from Choice Home Warranty has hung up on me.

I was requesting coverage information from your site when my phone rang and it was your sales dept. I was not able to get a word in at all and was hung up on when I refused to give my address. I received a call the next day and the gentleman I spoke with gave me several discounts for signing as well as apologized for the rude salesman. All in all, my experience was very good outside of the initial contact.

I got their home warranty and while selling they sugarcoated everything. When I called them for a claim the technician sent in the report in front of me that they need to replace the washing machine. They declined my claim stating the washing machine was abused and misused. They always decline the claim and come up with some excuses.

Water leak claim denied, due to an arbitrary observation/decision by the technician who was sent out. The claim mgr, was totally unsympathetic to my situation, only to tell me to get a second opinion, which I couldn't do, since after doing without running water for 8 days had to pay for the repairs out of pocket. If I have to pay for reps this way -- why do I need a home warranty company?? You don't need to nitpick every claim and look for a reason to deny it. I will not recommend Choice to anybody any more, period!! Furthermore, I will do some serious consideration when it comes time to renew my policy with you guys. I give you guys a failing grade... that's an 'F'!!! Now to be fair, the last two claims ** & ** were handled with favorable results.

My mistake in realizing that my a/c is covered under the package we pay for AFTER calling a company out ourselves. So paid the diagnostics to them holding off on $800 repair or $10k new unit and then set up a claim ONLINE with CHW later that day. I was nervous because of timing and that it was all email communication. A couple hours later, got an email and automated phone call saying a company was coming out in 40 mins. The issue was fixed for LESS than what we paid for the call out from the A/C company!

I called on Tuesday and had an appointment for Friday. I called the company on Wednesday and found out they were on their way. Calendars conflicted so set it up for Thursday. I was told the Friday appointment I was given was wrong and they weren't going to be available that day.

Updated on 10/14/2019: Your policy was very clear, however, the service was not! As it was never provided. I had to call several times and each time you failed to have service provided but you had no problem taking my monthly payment on the the 3rd of each month since 2015. You would think after not having called for any service until April 2019 I wouldn't have had any problems at all. Check your log! Most companies have one! That's how businesses are run! I have dates and times written down when technicians didn't show up or would call with an excuse for not showing up just in case you don't. Now your response is an attempt to make me the cause (re policy) for your company's negligence and horrible business values in taking money from people but not providing a service! How dare you??

I was online researching CHW inputting my info for a quote when Francis called (your rep) & I just feel as tho I was coerced until I gave in and purchased without finishing my research, something I normally do not do. And now after filing a claim (# listed above) only to be informed the problem is excluded. At this point I see this as being extremely incomprehensive contract. If Francis would not have interrupted my research (which I think was the strategy) I probably would have finished reading & not purchased the program.

A month ago I had to cancel my contract due to financial difficulties. Choice was kind enough to give me 2 extra months for free. My central air quit working this past weekend. I called Choice and they are contacting a technician. Plan to renew my contract when financially able.

It was very easy to file online and I had a quick response by phone and email. Choice arranged for a technician to come out the next day. The technician was on time and came out quickly. He was very professional and repaired the A/C quickly.

I had a sewer back up in my plumbing. I called Choice to get a plumber. They called me back and said they could not find one and that I could find one myself. When I called, nobody would take the home warranty. I believe that it is a scam that they cannot find people for you and therefore you have to find them yourself and the plumber has the responsibility of communicating with Home Warranty to get it covered, and none of them wanted to do it. I later called and asked for referrals for plumbers electricians etc. They gave me many referrals but I called each one, none of them are except a home warranty or were even in business. Some names they gave me were even 400 Miles away. I do not believe they have the professionals but they say they do.

Mike came out and was in and out in no time. Found the problem, grab tools and got too work. They left my home as clean as it was when they started like no one had been there. Thank you for your professional work. As a past contractor I know about going the extra step to finish a job rather than just enough to get by.

Very Fast.. Dependable Service.. Called in my washer problem in the afternoon, had appointment scheduled that same afternoon. John's Appliance Service was here early the next morning. Repairs done very quickly & efficiently. Would recommend service to all my Friends & Family.

Judy was very helpful. She talked about the year, plus one month. Also the three (3) year and five (5) year plans. Judy was very intelligent about her products. You could tell that she enjoys her job. My goal was to feel good about any problems that would arise about my home.

My 83 yr old mother filed a claim on July 23, 2019. They did everything, that they could to avoid fulfilling the claim. Save your money and RUN FAR AWAY from this company. Mom was without AC (Heat index was 108), Stove, Washer, Dryer for 1 month trying to get this company to Fulfill a claim. She made many phone calls to the “So called” claims manager that took all day and many days to contact. They’ve sent a Tech whom they claimed did not file his diagnostic report on time. So, they claimed due to the tech’s negligence it's company policy to send a different tech.

I purchased a home last December and the owner threw in a Choice 1 year home warranty, one of my air conditioners went out 2 months ago, they sent out a technician, approved his diagnoses and was supposed to repair it, he never showed back up. They sent out another technician, who sent in a diagnoses, they instead of approving it began trying to negotiate a settlement with me, THE HOME OWNER RATHER THAN THEIR CONTRACTOR. They last week sent out another technician who sent in a diagnoses, I heard nothing for a week then called the contractor, they advised me they no longer work for choice, IT'S 97 DEGREES OUTSIDE AND MY AC IS OUT, so 2 months, 3 contractors and now they say they will be sending another technician some time in the next 72 hours, IT'S 97 DEGREES, this is the most dishonest unethical group of con artists I have ever dealt with.

Garbage disposal. I am very please with the service rendered. It was very fast, very professional, from the phone call to the actual problem resolution was very outstanding. Thank you Choice Home Warranty. I will continue my support and I will recommend to my friends and relatives. Thank you again.

Buyer beware. I had a slow drain issue. Called CHW. They said they would send someone out. It was going to be 3 days. Time of appointment, the plumber canceled the call. When I asked why, they wouldn't deal with Choice Home Warranty. Called around, nobody wanted to deal with them. They said I could call my own and they would reimburse me. The plumber said there was grease in the line and would have to replace some line. We've lived in our house a little over a year. We don't put things down the sink. Including grease. CHW said they wouldn't cover this. People wouldn't call back after leaving messages 3 and 4 times. The work needed to be done. I had to remove drywall to get to the drain line in my basement ceiling. I knew they wouldn't cover that but it had to be done.

The water heater stopped heating. The technician was prompt, courteous, and went an extra mile!!! He had to remove the folding door of my laundry room and move out the heavy washing machine in order to get to the water heater. He was pleasant to have in my home! He’s a smart young man.

I had a persistent puddle at the bottom of my dishwasher. I do not need to use the dishwasher every day, so after a week of nonuse, the dishwasher would have stagnant water smell. The technician saw what was wrong and was able to fixed the problem. The smell is gone, and I am happy!

I talked to Isaac ** and He was very professional and knowledgeable. He explained to me step by step the procedure to get me to change my Home Warranty Plan from American Home Shield after being with them 16-1/2 years.

Rachel was extremely helpful explaining the service and said they used certified people on the calls and response time 2-4 hours -- not 24 hours. Also, she explained Choice does not charge multiple fees for same type of service - or related to the service - for 90 days. AHS had multiple fees for a hot water heater, hence shopped here and surprisingly a good price.

Everything went great from Choice rep. to the tech. Everything went great till I had to put in forty words. I guess I can tell you it's hot in Saint George Ut so I am glad the air conditioning works now.

I am always speaking to my friends and family about how important it is to have a home warranty, specifically a Choice Home Warranty. My air conditioner, clothes dryer, and toilets have all been repaired using my Home Warranty - saving me $1000's of out-of-pocket cost. I truly appreciate the quick response that I receive from the customer service representatives and the contractors that work with Choice. Being a homeowner is a hard task and having Choice Home Warranty has given me a foundation to ensure my house is a home for a long time. Thank you all and I refer Choice to everyone.

I bought appliance warranty through this company and it was a HUGE Mistake on my part. My microwave had issues with the one of its parts and it was creaking some small sparks. I explained my situation to them. They arranged a technician to come and look at it for which I had to pay $65. The technician said the same thing and said Microwave needs to be replaced. But the company came back to me and said it is not covered. They said it was ARCING and was excluded from coverage.

You gave up finding a vendor to fix my HVAC after only a few hours. Advised me to find my own vendor and have them call for authorization. If you don't have vendors in the HVAC field, why be a warranty company. Was considering renewing, but that's on hold to see how this turns out. Still don't have HVAC fixed.

Mikey SpinDry serviced me. Mike is efficient and extremely knowledgeable. He is fantastic and I would recommend him to anyone!! As a realtor, I have already recommended Mike. He came the same day I called and since I spoke to him earlier in the day and described the problem, he was fully prepared to fix my problem with my washing machine.

On 4th July, 2019, I was contacted by a marketer from Choice Home Warranty (CHW) to purchase their warranty service. Seeing important appliances covered, I purchased a year service with policy number **. We have a very well-maintained A/C unit at our home working perfectly for 26 years without any breakdown. On August 20th, suddenly, this unit refused to switch on. We filed a claim with CHW the same day. Next week, CHW fixed an appointment for TLJD Mechanical LLC to visit our house to fix the A/C with the expectation that we will pay a service fee of $65. TLJD is a dubious A/C technician in Baton Rouge. They do not have any star rating.

Tried to cancel my service. Got redirect 10 times or more to the resolution department. No one nor return my call back number. Poor customer service. Like a refund of my 40.00. He didn't properly give me the details of my warranty nor did he explain about my second refrigerator and I would have to pay an extra 85.00 for a different sevice like electrical and refrigeration.

The agent who handled my enrollment on the phone was a bit deceptive. Price quoted not the same as the price charged. Told me the service call fee is $85, but I have seen it listed as $60. He failed to tell me that there could be a 30 day waiting period. The promo email I received said one month free. I didn’t get that either. The only positive so far was the lady I was able to speak to on the phone after being disconnected twice and placed on hold for 25 minutes.

The Associate called me before I even got done filling out the web page for a quote. I admit I was a little skeptical at first because of the quick response without request, but it worked out that I got a home warranty for a great price and hope it is as good as they told me. I have not received the particulars by mail just by email so far. I did call back with a question to make sure I could reach them and talk to the same person again and I did making me more comfortable with the purchase. I know I have seen the advertising for them before and I am counting on a good relationship for the future. Time will tell for sure. Thank you for the coverage you offered and the great price for the next few years and the low service call fee you gave us. I am looking forward to our future.

I tried to use my warranty on 2 different occasions. The first time was for a refrigerator not cooling properly. The technician came to my home on 2-3 times and was not able to find any issue despite the fact that things in the refrigerator were freezing and the temperature would fluctuate 10 degrees. My most recent experience was this weekend. My air conditioner stopped working. I called on a Friday evening at 4:45 pm. I received an email later that evening stating that I would have an 11-3 appointment on the next day. I also received an automated phone call on the morning of the appointment stating the same time frame. Later that same morning I received a text from the contracted service provider stating that they would be to my home from 3:00-8:00 pm.

Awesome customer service, Troy was a delight to work with on this policy purchase. I hope that everyone is as nice as Troy and this will be a great relationship! The value is much better than other companies I inquired with.

I have had a good experience so far as they responded with claim number and tracking info very quickly. I am still in early stages of the whole process. It has been so easy to do all this online. I would definitely recommend this to my friends.

Great customer service, was happy with all the service I received. I was able to sleep in my home last night. It was so hot in the house, the ac was not cooling. I submitted the claim online and within 24 hours I was up and running again. Thank you again!

I received great customer service and Wayne provided the best deal and package for me. He acknowledged that I am a military veteran and used that information to my benefit. He didn’t force or pushed me to get something that I couldn’t handle.

Don’t ever buy this warranty’s. They're gonna rip you off. Poor customer service. It’s not true that if Technician can’t fix the problem they will replace it. That’s not true so don’t be fooled by the advertisements. I found a better company that serve me well and good care of me no call and no email after my problem occurred. Sorry so disappointing. Cust service is sucks.

Dryer was making a noise. Repairman tried repairing and mentioned that either the drum was warped or the cabinet may be twisted. Noises returned and repairman file his report and mentioned this would be a GE problem. First claim and already nothing is covered under their contract. Only contact is thru email no direct contact from Choice.

Your company lies to the consumer. You never honor your claims and if you do pay on a claim it is way below replacement value. Review my last claim and contact my so called case manager. Very unprofessional and downright lies. I know you won't post my comment. Just like I will not renew my warranty contract with you.

SAN ANTONIO PLUMBING technician Rodrogies came to our home and looked at the problems. Then asked us to pay $ 45.00 deductible first and then send false estimate to Choice Home Warranty which CHW declined to pay. And then he left without doing any work for the leak. Called his manager JOSEPH at San Antonio Plumbing to discuss the payment issue and refusal to fix the leaks by the Technician. After taking Credit Card payment for $ 45.00 technician walked out and immediately left. We need refund of our $ 45.00 deductible paid to him.

My current Service One policy is expiring and I wanted to see if I could use Choice in Omaha. Frank was so helpful in answering my questions and telling me my options. It was a great experience. Kudos to Frank.

For any claim they find a way to decline you and not cover. Stay away from this company. They are Unprofessional. Claim handler, customer service, all. They are just trying to get you to none cover for item. They charge you more than what they are supposed to be without acknowledging, bad Bad business!!!! I did for my mistake when I start a business with this guys!!! Please You do not!!!! Do not trust. Stay away this company. They are rip off.

I had got experience, but I was told $450 and now I see my email saying $480. I don’t know what happened. I would like a call back to me to explain why I was charged $30 more than I was quoted over the phone. Thank You.

We contacted you guys at 5 in the morning. Our a.c. quit working and within an hr we had a response and a time for the repairman would be at our house. The a.c. company Island Air did a great job and replaced some parts and we were very pleased with everyone's quick answers and fix. We appreciate all the professional and quick response fixing our a.c. We would and have recommended your service. Sincerely the **.

I really liked how I searched online, got a quote and promptly a friendly HUMAN called me and did the business part and was very helpful and did not try to oversell anything. Shared company name with a friend who just bought a house.

I couldn't be happier with my decision to go with Choice Home Warranty. Neil ** delivered on everything he said he would. After years of an unhappy relationship with American Home Shield, I have finally found a warranty company that offers a lot and delivers excellent friendly service. I would recommend this company without hesitation. You can reach Neil directly at **. You will be glad you did!

OVER TWO MONTHS TO FIX REFRIGERATOR, could have been 1 week if Authorization Dept. didn't get 2nd opinion to save on parts and experiment at our inconvenience. First tech said replace 2 parts, 2nd tech replaced 1 and didn't work, had to order 2nd part anyway. TWO MONTHS WITH INOPERABLE REF. THREE MONTHS NOW ON REPAIR OF MICROWAVE and counting, still no concrete update. Same response each time, technician will contact us shortly. Never did. I asked today for procedures to file complaint for arbitration, same response, "technician will contact us shortly. VERY AGGRAVATING. This warranty is worst than Best Buy's. Really.

Great experience. Mello showed patience, answered all questions. Explained all the details and went extra step to search more options. Recommend for friends and he helped them as well. Strongly recommend for others. Its value for the money and customer service.

Working with Phil ** was a pleasure. He easily explained the choices and within minutes I was signed up for this insurance. Hopefully, I won’t have to use it, but at the same time, it’s good to know that I will be covered.

Fridge is not cooling. Order has been picked up promptly. Got a next day service. Technician called before arrival. Arrived on time, and fix the fridge. Communication very well. We are happy with the service got this time. Good.

STAY AWAY - They sent out a technician to fix the AC, the technician said that they won't fix it and that company policy is to claim the problem is from rust and corrosion so they won't pay the claim. That was all recorded picture and sound in my home since we have cameras everywhere. Sure enough Choice Home came back saying the problem is from rust and corrosion while I have the technician on record saying the opposite. This company is a scam and has a systematic way of denying claims like that - STAY AWAY.

Asked the phone customer service when applying for the coverage specifically about refrigerator ice maker and water dispenser, if they are covered. He said "YES" which, after review of the contract, is quite clear that they are not. In my experience, that would be called misrepresentation of the product. Suggest additional product knowledge training for your telephone sales desk associates.

When I call whoever I talk to is very helpful and curious. I never had any bad experience with the representative and when I have to wait until a company call me, you guys keep working until you find me a repair company, if you can you get in touch with me as soon as you can and inform me so and if I could find one myself quicker, otherwise I get a respot before the 24 hours. I am very happy with Choice Home Warranty and I would highly recommend them to everyone.

I would not use this company again if it was free. 3 properties paid in full for 3 years, 9 claims denied, including 2 no show contractors that still managed to get paid, no air conditioning for 8 Texas July days, finally replaced the whole system. Denied a washer claim because “we will replace the timer, but not the knob...” wtf? They are the same part!? I replaced the washer... dryer out in a rental? Sorry that was normal wear and tear lol, dishwasher not draining, "Sorry you need a plumber, but I will cash your check". If it didn’t cost me so much $$$ and worry, I would be laughing. Peace.

They are all talk and no service. The salespeople are real good at their job and sell a complete load of lies. Plus they left out that if you cancel they’ll charge you for all the claims they paid out. They so cleverly hide that at the end of your policy. It’s a complete waste of time and money. One claim I was without an oven for an entire month while they took their time processing the diagnosis from the service guy. Then that happened again but this time I was without heat for a month in the dead of winter. Complete incompetence in all departments. Don’t do get this service from them!

I had a repairman at my house the following day. Outstanding response time. The operator was attentive, professional and friendly. The repair company was on time. Was scheduled for early that day. I am glad I have Choice warranty. The repairman did an excellent job and did not waste any time.

I submitted a claim online to get my oven repaired. The process was quick and easy. Within minutes, an appointment was scheduled to have a technician come out to troubleshoot the issue. Hopefully, the appointment goes as well as the claim processing has been so far!

Your Sales person was very good and polite. He explained the program coverages very well. He gave a discount which was appreciated. I of course purchased the total plan. The only complaint was the "PLUS SELLING" trying to get me to go for a five year plan which I explained I was not interested and wanted on the annual. He then asked me to hold on....which I did. He returned with a 3 year offer. I hung up in the middle of the conversation. He called back and sold me the annual plan.

Application and info easy to understand and priced fairly. Just wish that finding out cost and effective date were told before payment was required. The service fee seems fair. I’ve never had a home warranty policy before but was informed by a friend.

My AC went out. I called Choice and they scheduled someone within minutes and the gentleman was at my house a couple hours later. This is how home warranties should operate. I’ve been with other companies that didn’t live up to their name. I’m so glad I went with this company.

Choice Home Warranty is the worst company I have deal with in this space. I regret leaving American Home Shield who I had used before. AHS price went up $500 so I moved to Choice. Only to find that when I went to make a claim on three different issues none of them were covered. They have a lot of fine print which you will learn if you make a claim. I will be going back to American Home Shield. STAY AWAY FROM THESE PEOPLE. THEY ARE THE WORST!

Spent a great deal of time doing research on different home warranty programs. Choice Home Warranty seems to have it all covered (except yard sprinklers). Signed up to give some peace of mind... With all of the unknowns, it is great to have a policy that protect one from uncertainty.

I called because my central a.c. unit stopped working. The call center told how my policy works and I filed a claim. It was explained that if the repairs were covered by the policy they would be paid by the policy. If replacement of the system is the best option how payment would be made and my choice of service providers.

Called Choice Home Warranty because my dryer would shut the power off every time you start the dryer. After speaking with an agent and then the young man from All Star Appliances. I was very confident that the problem would be fix. And thanks to All Star Appliances they are able to fix my problem.

Reported my claim to CHA on Tuesday morning, received a call from the contractor Tuesday evening and scheduled an appointment for 9:00 am Wednesday morning. The contractor arrived Wednesday morning on time and found the problem and repaired my air conditioning system. Great job!

I was shown the best care and help since I returned from my time in the army. I am disable veteran from the Vietnam war. The agent was very helpful and shown me the care I have not received till the phone call with him, the conversation was fun and enjoyable. Thank You!

Lisa was very courteous and listened to what I wanted and my situation and helped as much as possible. Thank you Lisa it was a pleasure speaking with you and yes I would recommend Choice to another company and definitely recommend that they speak directly to Lisa.

Choice if their choice They will take your money and you get EXCUSES. They will not pay. I had a water to Burst. The service tech told Choice this. Choice called me and said it was a leak; How can a Leak flood 3 rooms in 18 mintues? This is just BULL. Don't waste your money.

This plan gets out of paying by red tape and ridiculous protocols. First problem is that they are so cheap that reputable home improvement companies won't work for them due to difficulty getting paid for the services they cover. I was told that waiting 7 days for a technician to unclog my septic tank line with sewage filling my bathroom 7 days was ok with them?? After much complaining they agreed to pay $35.00 out of $460. They farm out the people that answer the phones so if Frederico tells you one thing and 2 minutes later you call back, "Sorry he's not here." Reimbursement policy is unbearable and impossible to achieve. I am done with this company. Better Business Bureau is next on my list. THE WORST company. Don't do it! You get what you pay for.

I want to cancel this contract. I was told someone would call me back.... never did. Not good customer service... Sent 3 emails and no response. Not much else to discuss. I'm not certain what exactly I am suppose to say her... I don't have 40 words that are relevant to this issue.

I purchased a home warranty and my AC stopped cooling. In a nutshell, Choice Home Warranty doesn't cover any type of evaporator coil leak even though it is one of the most common causes of HVAC malfunction. I have a home warranty thru another company on another rental that cost a little more, but it also covers the more likely causes of HVAC system failure. They told me to read the fine print and that I had 30 days to cancel if I didn't agree with their scam. Please do your research as all home warranty companies are not the same.

I paid around $655 for the warranty and this is the first time I called them out for them reseal the toilet since it's leaking. They had Chi Tex Plumbing Company call me for appointment from 8:00-12:00. I waited for 4 hours at home and kept calling the plumbing company to check status. Francis called 6 hours later to let me know he's coming. Still he wasn't able to fix it but made me pay for service fee. I called an agent at CHW to explain to them that the toilet needs to replaced with a flange and the agent/operator assured me that my warranty is covered for labor and parts. Therefore, I paid for service fee so that the plumbing company could put in an order. However, Choice Home Warranty denied the authorization after I was told that I'm covered for the flange. Not only they scammed and made me pay for more, they didn't fix the toilet and lied to me about it. I won't ever choose them again or recommend this company to anyone.

I had to call because my air conditioner stopped working. I was told a repair tech would contact me within four days. I was fine with that because it was a holiday weekend. But to my surprise, I was contacted by the technician the following day stating that he could come out on that day. He arrived on time and had my air up and running within two hours. NOW THAT WHAT I CALL SERVICE! I live in Florida and hurricane Dorian was knocking at the door. To live in Florida without Air is a very bad thing for any length of time. I will be recommending Choice Home Warranty to friends and family for sure!

Your representative's description of what I am hearing was outstanding. I would suggest this coverage for everyone. I think it’s a Best and I’m saying much better than other companies that I have invested. Orange and the best value for the money.

Garage door not working, put order in on line, was sent to repair company. Joey garage door repair. They came, took care of problem with no hassle. All did a good job. Would recommend Choice Warranty to my family and friends.

Dryer door would not close and dryer would not operate. A piece of the closing bracket in the machine was missing and fell into the dryer. Was concerned that the part might not be covered as they say the door isn’t covered, but the missing part that closes the door is in the machine not the door. Without it, the dryer would not work.

Choice Home Warranty took my issues seriously, found capable service, and had my dishwasher up and running in no time! I recommend Choice Home Warranty to everyone with appliances. Appliances are very expensive and it’s good to know Choice Home Warranty is on my side when something goes wrong.

Choice Home Warranty is a scam. They will not repair anything. They have deny every claim you put and you will lose $60.00 copay every time you place a claim. This company is fraud. They take your money and do nothing.

While it was a bit difficult to find where to file a claim, they got back to me quickly to acknowledge my claim. We will see about the rest of their service...how soon they get a tech to my home, etc.

This company is HORRIBLE! They have deceiving technical and trying to sell you plans. When you do need to use it, they try to avoid paying at all cost. The sales rep Warren **, was eager to sell me 3 plans and promised to be a point of contact. As soon as I told him that I needed to cancel after realizing how worthless they are, he simply ignored my emails and phone calls. Do yourself a favor and shop for warranty somewhere else. Research all the lawsuits they had and still have going on! I wish I knew this before they charged me. Cancelation is also a pain. They try to charge you ridiculous amount for that! I will also be submitting a formal complaint letter to their headquarters.

Username: ** Policy Number: **. I want to cancel this policy now, I changed my mind. I called back within 1/2 hour and was told I couldn't cancel until after 2 months. Of course $40.00 was already taken from my bank account even after telling person, I wanted to reconsider. I want it cancelled now! I have informed my bank that I do not want this policy and don't like feeling forced into contract.

He was quite professional and excellent knowledge on the subject matter. He addressed everything that was asked of him, especially as I was trying to compare your company benefits in relation to what your competitors were offering. I hope that your future service will meet with the same expectation.

AIR CONDITION REPAIR. We appreciate the next day to service our air. Fast, efficient, nice associate, not texting while working. We appreciate the ability to track our claim through email and the ability to track status.

The Representative was very polite and very knowledgeable about the service and offered such a good plan and price that I couldn't turn it down. We are glad to know that we are protected for practically anything that brings in the house. We had other offers and Choice that called me was so much better. I recommend Choice and Frank to everyone! Carol and Bill

I have had 2 claims since I purchased this product. Both were handled in a timely and professional manner. Communication took place by phone with a confirmation by email followed by voice mail. The service providers were knowledgeable and friendly. My repairs were completed and I was satisfied with the outcome. I highly recommend Choice Home Warranty.

Choice Home Warranty seems to be an ok company but I got four phone calls trying to sell the plan before I signed. That was annoying. I called in to place the order and the person who took it, Nathan, tried to hard-sell a long term plan - he would not accept a "No" and it made me angry. I am giving 3 stars for value and coverage based on my on-line research but I have no experience with claims to give a real answer. I have just placed the order for coverage yesterday.

Always easy to work with. Never any issues. Cheapest insurance I've have ever had. The peace of mind alone is worth the price but I always have something come up/go wrong/stop working/break or whatever that more than makes up for the premium. Have you priced a plumber lately? And it always seems to happen on a weekend or holiday so it's triple the cost... Great investment to save money, time, and the headache.

The salespeople will pressure you to buy and pay for the plan immediately. If you don't, they will blame you for wasting their time. If you say you need to review the plan and think over it, they will hang up on you. They put a used car salesman to shame.

They say they cover air conditioning systems but my air handler which is part of the air conditioning system failed causing large condensation water leaks. They state they do not cover water leaks so denied my claim. The leaking water was a result of the air handler failure not the cause of it. They still denied the claim. Their objective is to steal customers money not to protect customers against product failure.

I felt the young man was rushing me. I had to think quickly on what questions I may have had. I may have missed something. At first I didn't feel comfortable giving him my info. He needs a customer service class.

My claim agent was super guys understand my situation and helped with everything he could do. Since recently paid $1800 for my coverage I was expecting good coverage for my home. My claim manager did an awesome job. I will recommend new friends to Maine to Choice.

Had the warranty about a month when the compressor went out. They sent out a technician and I paid the co-pay. After 3 weeks of waiting I finally called and found out there were some internal paperwork problems. Though I was told I’ll have to pay another co-pay, I refused and they sent out another tech. He said the compressor went bad but they denied the claim by saying it was preconditioned. I bought this crap because the house is getting old.? But Choice sucks and is not worth the money. I am cancelling and going with American.

I have had my Choice Home Warranty since January 2019. My air conditioner stopped working last week. I called and placed a service call. A few days later someone came and Choice paid only for a freon charge. I had to pay for a new fuse box out of pocket. My AC worked for 2 days only. I called again and was told that I would be assigned a case manager within 24 hours because I appealed the first repair. My house is 85 degrees at 9 am. Labor Day weekend begins tomorrow and I live on the Mississippi gulf coast. I am a senior citizen with a chronic illness. I am not at all happy!!

The worst company, don't pay out claims, the representative of rude and disrespectful. They told me when my free to rate a bro that I suppose to leave its think in in a house why they take a week to come out. They even check it and refused to fix it because I put it in the garage because I've rent a a fridge or a to to doubt when get fix. Don't waste your time or money on this company. They are the worse.

The rep. was very professional and knowledgeable. Great customer service, very good experience, and first impression. Have the coverage I need, at a great price. You made a retired Air Force member feel appreciated, and I thank you for that!

Excellent service. I called on Monday. The technician came on Tuesday. He diagnosed the problem quickly. I heard from Choice Home the next day. I decided to take the money Choice Home offered because my washing machine was very old and they didn’t know if they could find the parts to repair it.

I have a 1 1/2 year old microwave and the control board is out. Choice Home Warranty offered 169 dollars to replace a built in microwave. They are out of their mind. Just want my microwave fixed or replaced like their warranty states and in a timely manner!!! Have already been 4 days without a microwave.

I purchased two warranties from Choice Home Warranty, one for my primary residence and the second for a second home. To take advantage of a discount that was offered I paid lump sum in advance for one account and monthly for the other. I submitted two claims separately, different dates and I was told verbally, when each was denied. Closed my accounts. I am filing an appeal. BBB's records show all reviews one star- class action was awarded and now at the appeal level for Home Choice.The reviews on this site questionable. I was treated horribly - the manager was rude and told me to google when I asked a question. Warning. Beware!!

I requested information online, then called today to confirm a subscription. But, the first salesman got really pushy and almost rude, so I hung up on him. Since I really did want your service, I called back and this time spoke to Kevin and he was great. We went over all the details and I signed up for your service because of Kevin and only because he was very professional and low-key. I hope this review will also commend Kevin for a job well done. Thank you.

I called Choice Home Warranty and spoke to representative Jennifer ** today about getting a home warranty plan for our house. She was friendly, courtesy, very knowledgeable and got me the best deal available for our new home warranty. I could not be happier... Thanks so very much Jennifer!!!

I've got nothing good to say about this company. I've had 7 claims since 2017-2019 and I was denied on all of them due to frivolous reasons. I've had the tech tell me it's normal wear and tear but the company says otherwise. It's a scam, they didn't fix my a/c, washer, other washer, refrigerator, light fixture, garage door opener and main shut off valve leak. They said my a/c had rust on it. Duh! My washer had rust on the drum. So I bought another washer.

I have been happy with the service from CHW, completely. I would say that some of the vendors chosen to do the work are very far away and scheduling is not very easy. If you could find more vendors in St Petersburg versus Tampa. Also, sometimes it takes 2-3 days to get someone out. I understand if parts have to be ordered afterwards. Thanks, Terry

Their representative Cameron ** was helpful, professional, and very knowledgeable. Had many questions and he did a great job answering them. He fit us into a plan that was workable, budget-friendly, and a plan that will help us in the future.

When we noticed our dryer stopped drying on a Sunday, I initiated a call that day. Within 20 minutes my case was assigned and then I was contacted by the technician. He came out the next day and was able to repair our dryer in very short order. He was very professional and courteous.

I have been a member with Choice Home Warranty for a few years now and I am glad I did. I am very happy to be with them because of how they have treated me thus far. CHW has done everything right. CHW has saved me hundreds possibly thousands of dollars in some instances. Most of my repairs (85% of repairs) consisted of plumbing issues alone such as leaky pipes which involved ceiling leaks. It was just horrible. CHW is always there for me and my concerns. CHW always has my back. Great company to be with. Thank you CHW.

Countryside Appliance repair came a day earlier than scheduled, which was great! The technician, Maurisio, was friendly, knowledgeable, and fast. He also showed me how to avoid the issue from happening again, as well as trimming and securing the washer drain hose. I would recommend him for any appliance repair.

Choice, in their marketing literature, lead you to believe that they will repair or replace your central AC unit if needed, but in small print of the coverage terms, the limit for any unit repair is $1300. Since there is no central air unit that can be replaced for less than 2500-6000, their marketing literature is misleading. There are other Home Warranty companies that do not have such a low limit that actually will replace a unit if needed.

Great pricing. But my name is Camilo P ** not Tamilo. Please correct thank you. I would like to say that it was quick and easy to sign up. It's 20 cheaper than my previous warranty. Would like my booklet ASAP.

The customer service person Ralph that helped me was very knowledgeable and offered the senior discount without me asking. The coverage of the premium package is superb and I don’t need to worry about anything not being covered. Best value out there. Thank you.

Due to unusual circumstances we have had to place orders from air conditioner to plumbing and CHOICE handled them all promptly and professionally... I already know we will continue with a upgrade and encourage others to join. They have exceeded all expectations. We are happy customers.

Greg is very helpful, knowledgeable. He helped us to take decision. He gave information about plan for seniors. We were planning to buy it from another company. He convinced us to buy from Choice home warranty. I hope his company will give satisfaction so that we can safely recommend to friends.

When I put in a claim for my hot water heater that went out it was denied and the explanation I received was because the warranty does not cover pre-existing conditions, normal wear and tear and they do not cover the tank! Just the interiors of the hot water heater. Then the plumber technician then said he would do the job for $850.0. When I filed an appeal it took several days for them to get back with me. I would not use CHOICE HOME WARRANTY!!!

I was satisfied with the contract but was unhappy that the advertised $75 discount did not apply unless I paid a year in advance. This requirement should be clearly stated where the offer is highlighted. Not in some fine print in a different difficult to find area.

I submitted a claim for refrigerator repair. According to the technician, the diagnosis was the compressor and he was going to recommend Choice to replace the refrigerator because adding freon would only temporarily fix the problem. Two hours later the diagnosis changed from compressor to freon leak. I believe that the technician was told to change the problem to be more beneficial to Choice Home Warranty. I disputed the determination because it was a direct contradiction to what the technician said was the issue. A case manager was assigned to resolve the issue. She called me to say, he says he didn't say that and your claim is denied. The monthly payments in addition to the service fee could have been used to purchase a new refrigerator.

Sal ** couldn't have been more helpful in getting my new policy set up! He was also very professional and helpful. I had done an inquiry online and gotten a phone call and an email from Sal to call him at the toll free number. When I called your toll free number I asked for Sal (assuming they work on commission) the guy kept talking saying he could help get me set up. I had to ask for him 2 MORE times before he finally transferred me to Sal. Sal was so friendly and explained everything to me that I signed up for 3 years with the total plan.

Dryer. I am very pleased with the service I have received from CHW. I would and have recommend to family and friends. It was very easy to make a claim. The customer care was very personal and I didn't have to wait for a repair person to contact me. It was less than 24 hours.

Washing machine (clothing). I had 4 loads to do. Machine stopped working...** Called Choice Home Warranty. They came next day. Machine is dead... cannot be fixed. Company cuts a check to replace... wow! My husband was right to buy the warranty! Thank you. My family and friends were impressed. They will be switching over to Choice.

Adrian was very knowledgeable and friendly and was very easy to deal with. He made it a very comfortable consultation and gave me a really good price so I signed up for coverage. The yearly price and the deductible are the most fair I have been quoted.

After paying over $1,000.00 for a home warranty with Choice Home Warranty I feel cheated. When I first called they could not get a technician for three days. It was in the 90’s and very uncomfortable. After calling them they told me I could call my own technician. I went through HomeAdvisor and had someone out the same day. He followed Choice’s procedure and called them and told them what was wrong. They then required pictures and pricing for everything down to the screws.

I am already worry free. This is such a comprehensive plan covering kitchen appliances to plumbing and ceiling fans. To have only one place to call no matter what is wrong is so comforting. It’s beyond words. I don’t have to try and call 3 or 4 different locations and get price quotes. Or try to buy the parts online to repair myself only to find out I ordered the wrong part and I can’t get that part anymore.

Serrano A/C and heating originally said they would arrive in 2 days when my house temperature was over 90 degrees. After several calls Abel came to my house at 5 PM. He replaced a defective part and the unit started to work. There was a question if Choice would cover the cost since it was after hours.

My AC/Heating Units went out (condenser, etc) and I was charged $9755 to replace everything because the units were builder's grade materials and failed after 6 years. I have had my Choice Warranty policy since I moved into my house 2 years ago. The first time I have a large claim, which is why I bought the policy in the first place, they refused to honor it. They are a rip off if you have a large purchase. They will pay for the little things, but for the larger, more costly, expenses, they deny your claims. Even the repairman stated that it was wear and tear which they cover, and they still refused it. DO NOT BUY THIS WARRANTY!!! You will be ripped off!!

The customer service lady (Faith) was very kind & helpful in filing our claim. The claim was filed quickly!??? Now we wait to hear from a company who can help us! I will do a follow-up after service is finished!

Air Conditioner not cooling! The service and simplicity on filing a is absolutely 5 Star. The repairman showed up on time the next day and totally fixed the issue. The tech was extremely professional throughout the entire process. It's well worth the small price of the annual contract.

We purchased a home warranty through Choice Home Warranty in April (I believe) of 2019 - just after we bought our home. Around the first week of May, our fridge just stopped working. We called, a tech came a few days later, and replaced the mainboard. Other than losing all our food due to the days to wait and then waiting for the part for another day...pretty smooth transaction and we were satisfied.

They are a complete joke. They have loopholes for everything and do not cover anything. Their technicians are terrible and it’s been an infuriating process. For several big things in our house, we’re supposedly covered under warranty were denied. For example our furnace broke and leaked causing major issues In our home but the way it broke wasn’t was their way of not paying for anything. Their policy makes it seem like they cover it all, but their fine print is their loop hole to not cover a thing. Do not waste your money. I’ve never had such poor things to say about a company, but seriously one of the worst.

Just signed up. Not looking for any claims. Just looking for good service should that situation arise. It seems that this company answered all of my concerns. They were most efficient by immediately sending me the contract. They were also good enough to mail me the contract.

I was lied to and misled, I was told I couldn’t select the monthly payment, I had to pay the full amount at that moment, even though your e-mail to to me said I could otherwise the cost of my policy would be more expensive.

Choice Home Warranty contracted with "Stay Cool With Rob" HVAC services to fulfill their warranty obligation to our policy, However, the subcontractors that they worked with were not held accountable and failed to fulfill the service. Then Choice failed to follow through with making sure the the repair was made and service completed. Choice Home Warranty does not seem to work with responsible contractors and these contractors collect the service fee without fixing the problems that are the very reason homeowners employ Choice Home Warranty. Hence, fraud seems to be being committed, which wastes the homeowners' time and money.

Kendra was wonderful. She listened to all my questions and answered me in a very professional and courteous manner. She is a wonderful representative for your company. Because of her demeanor, I did not hesitate to sign up for coverage. I only hope, should I need to utilize this policy my dealing will be as pleasant as the one I had with Kendra.

1fl AC unit not cooling, noting that the outside unit is not running. 2fl is working just fine... Past experiences have been very favorable...let's see if the trend continues with this instance! Upon complete of this incident will be a true testimony of my level of satisfaction.

A few days ago I put in a request to receive a quote for a home that I am purchasing. Unfortunately, I was unavailable each time they would call me, thankfully they kept calling and finally got a hold of me this morning. The representative was very professional and friendly, answered all of my questions.

Response with estimated time of arrival was very reasonable. I received my confirmation within 2 hours of my initial filing of the work order. The online website is very user friendly without having to place a phone call and be placed on a long hold time. Repair person arrived promptly and performed professional and courteous service. It is also comforting to know the company performing the service is local to your community. Greatly appreciated the prompt service with temperatures rising.

Seth was really nice and helpful. He made sure to give me the best offer as a veteran! Looking forwards to working with Choice Home Warranty. I hope not to have the need for filing a claim, but if I do, I am hopeful that I will get the same service I got today when signing up for your 5 year discounted plan!

Broken air conditioner. I called at 8:30 in the morning. Had an appointment within hours. This was great because it was 119 degrees outside and 99 in my house. I was pleased with the crew who showed up. They not only fixed my a/c but took the time to explain what was wrong.

I was hesitant at first to participate in CHW’s program as my home is only 2 1/2 years old and I could not imagine that anything would go wrong. However, I took the policy and I am thankful I did. When my air conditioner broke I immediately called CHW. They scheduled an appointment for 3 days later. A technician came to my home, diagnosed the problem and fixed it on the spot. I saved a great deal of money because I had the program. I would not hesitate to recommend Choice Home Warranty. Thank you.

Always very professional and service is always on time. Very helpful and knowledgeable. Great product. Will recommend. Talked with C ** about a coverage. He helped with that. Thanks Chris. I've been a customer for a very long time and and just signed up for another three years.

We had a plumbing issue and the service tech. (Randy) from Lakeside Plumbing showed up. Was so professional and had the problem fixed and was gone. He cleaned up after himself and all is working great now. The service was excellent.

My A/C unit was rattling and not cooling sufficiently. I opened a claim and was set up with a company. The company came out a couple of days later, collected the $75 deductible and said they just needed to top off my refrigerant and I should be good. The next day my A/C unit did the same thing. I couldn't get a hold of the company that came out because each time I called their VM said it was full or if someone on the rare occasion would answer they would say they'd call me right back and then they wouldn't call. I called Choice and told them and they said I could get another company but I'd have to pay another $75 deductible. Then when they finally came back out I had to pay $300 for a leak test because Choice doesn't cover that. The company told me that the condenser valves were leaking. I asked if there was rust and they said there wasn't but this is just how the end of life comes to an A/C.

I found my experience with Choice to be outstanding. My AC compressor failed and within 24 hours my claim was approved, and the part was ordered for installation. I was also thoroughly impressed with the AC company, Integrity Heat and Cooling, that they chose to do the work and look forward to the installation.

Washing machine malfunction. This is The second time in less than 3 months that I have made a service call to Choice. On both occasions, the representatives have been courteous and the response time has been impeccable. The texts and e-mail alerts are very reassuring that your service call has been activated and it allows you to track the status of your claim without having to repeatedly call a 1-800 number waiting on hold forever to find out the status of a claim. Awesome customer service and follow-up.

Updated on 08/26/2019: ON 08/17/2019 I contacted CHW about my hot water heating not working. They stated they would have a "technician out within 24 hours. Well, 24 hours came and went. I called everyday,at least once a day on 08/19,08/20,and 08/21. They sent me a email on the 08/21 stating a contractor was coming out between 11 a.m. and 3:00 P.M. At approximately, I called the contractor who stated, "They never contacted me, but can be there within a hour". When the contractor got here, he stated, "They dont make this water heater but will check into getting one." Never heard back from Contractor. I called him. He stated, "I cant wait 30 days to get paid." I called CHW, they stated "they were locating another contractor".

A contractor was sent to us by Choice and a few pictures were sent to Choice with an explanation of what the technician thought the issue was. Choice comes back and says the issue is not due to normal wear and tear and will not cover. We prepaid for the home warranty for 60 months. I told them after appealing the claim that I want to cancel their service. The refund for the next 43 months coverage had a deduction taken out for claims previously paid out on. Big SCAM. You are better off putting the monthly fees into an account for a rainy day. Contractors are not top quality.

Had a problem with our Microwave, called CHW to schedule a service call/repair. CHW process was very easy and the consultant was very professional. Received, confirmation email that repair appointment was scheduled listing the name of the repair business and their phone number. This email arrived within 1 hour of our initial call. Within two hours we were contacted be the repair service and a date and time was scheduled. The next day the technician was at our house, determined the problem was a control board and notified CHW. Within one hour we received an email from CHW announcing the repair process was approved, and the repair service was given the go ahead. The only downside, the control board was a "Special Order" item. Outside of this glitch everything within the process was excellent, both from CHW and the repair service. EXCELLENT!

Made a request online to have my a/c checked. I got a call from Choice in less than 15 min and an appointment by three o clock the same day. The repairman arrived around three thirty and fixed the problem. He was friendly and quick. Thanks Choice from Randall.

Choice Home Warranty is reliable and I highly recommend it. As soon as I need them I get help. And it is way cheaper that looking for someone to provide the service that I need. I am planning on renewing my plan. Thank you CHW.

My experience thus far with Choice has been great. I submitted a request to have my leaky washing machine repaired around 4pm, I received an email that evening saying that someone would be out the very next day. Thank Choice.

For sometime, I was looking for a home insurance warranty company that would serve and help with domestic appliances. My sister recommended Choice Home Insurance Warranty company. She also had recommended Mr Frank **. As it turned out, he was very courteous, helpful, and knowledgeable.

I called and got my plan set up today with Sam. I transferred from another company and hope this service can work out satisfactory. When AC service is needed, you need to have service, and should be reimbursed as promised.

My elderly parents purchased Choice Warranty's Total Plan in 2018. They submitted a claim for their A/C 8/1/19. 20 days later I have been on the phone with Choice 15+ times attempting to get claim resolved and someone out to fix the A/C. I have caught their reps lying to me countless times. Let's not mention the double-talk. I have now been told today that the claim has been escalated to "emergency" after I threatened legal action and that I will receive a call from a technician within the hour. The hour is up in 10 minutes. I'm not holding my breathe at this point. In the meantime, my parents have been without A/C in Oklahoma (100+ degree days).

I received a denial letter stating. "Your claim was submitted on 08/12/19 and was assigned to Air Advisers on 08/13/19. After the appointment date on 08/14/19 the technician submitted details pertaining to your system failure. It has been determined that there is a restriction in the refrigerant line. This contamination of the sealed system is the result of foreign materials in the line and does not occur under normal wear and tear conditions. Please refer to your terms and conditions section A number 2; which require the system became inoperative due to normal wear and tear."

My AC went out a couple days after moving into my condo and Choice Warranty was immediately on top of the claim. My local agent, Gary, provided assistance with quick and easy communication, regular check-ins and a clear instructions on how to proceed and what to expect for the duration of the repairs. Extremely pleased with their service and highly recommend to anyone looking for peace of mind!

Amy's Plumbing was dispatched to solve my plumbing backup. Ken called and let me know they were on the way. They jumped right in and took care of the problem. I really appreciate how quickly they reacted and they were such good guys. Great Job Ken and Amy's Plumbing. I would recommend you to others.

The appearance is terrible with Choice guarantee call because the air conditioner didn't cool enough. A technician came, took photos, did not open the air to see what happened, the only thing he said is that everything is clean, he also said something that seemed strange to me "that the coins had to have some ice to cool well". When the technician's report arrived, what he said was that my air had Air Duct Contamination and that is false. The ducts were replaced 6 months ago throughout the house, for this diacnic the insurance did nothing. Asked for a second opinion because this technician nor saw anything of my air and I charge $ 60.00 for taking photos of the coins that were clean.

I filed a claim to have my A/C looked at. The same day they called and came the following day to fix my A/C. The service is great and quick. I would recommend to all my friends and family. Everything was seamless.

Today, signed up for the yearly plan at $525.00 which was charged to my credit card, I was also charged $40.00 for my previous contract ** at the same time. I feel the $40.00 charge is an error. Please explain or correct.

I opened a claim to have my AC unit serviced. I let a few days pass & called in because no one had called me back. I had to find my own repair company because CHW gave me the ok to find someone because they could not find anyone. Repair company came out, fixed the issue & clearly told CHW that system was old & changed a part. The claim went into review & then I saw it was denied. So not only did I have to find my own repair company, I paid $600 to have the system repaired & then CHW blames me for lack of maintenance which is not correct when cleans the system just a few months back & had it serviced fall of 2018, less than a year from when I opened my claim.

Natalie ** was wonderful to work with in obtaining this essential coverage for my property! She definitely went the extra mile. A credit to your organization. Definitely will recommend her and your team to all of my contacts. She even stayed after hours to ensure I could get my necessary discount for multi year policy!!! Thank you Natalie!!!

Was speedy in getting a response and a technician to contact and set up an appointment to fix the hot water tank issue. Fast replies and follow up. Unfortunately the tank needed replaced and that was not covered by the warranty.

When I called "At Your Service Heating Cooling & Home Repairs", Mr. Robert ** answered promptly. When I explained the nature of the claim, he agreed to come out immediately to stop the leak. He was knowledgeable enough to assess the problem quickly and fix it in a matter of minutes. He gave additional advice to mitigate further damage to the property. He was very kind and very professional. This was my first claim since signing on with Choice Warranty. I was very impressed at how smoothly the entire process went.

I received a call from Choice after filling out a application online. I felt the representative knew what she was doing, I felt very rushed into making my decision. I asked her about looking on the BBB she said she had been working there 10 years. I would like to know if you are listened on the BBB. Money is so hard to come to get taken advantage of.

The kitchen sink was stopped up. This happened Monday late afternoon, I placed a claim online and within 2 hours I received an email and phone call stating whom my plumber was and their information. The following day my stoppage cleared up.

I had developed a problem with the electrical switches. The problem being that when I flipped a switch on, it would not turn on the light. Some of the switches were single phase and some were three way and four way switches. Also a ballast went out in one of my overhead lights and had to be replaced. These guys were very professional.

Air Conditioner. I called my local technician who came out and discovered a bad capacitor on the unit. We called in, he talked to the authorizing agent and was given the okay. I am waiting for a check to reimburse me for what was done.

Wait time five days 12-19 August 2019. The wait time is too long!! Two senior citizens, one with PTSD and a stroke. We survived! My air conditioner went into heat exhaustion on Wednesday and passed out. I panicked and went into mental thoughts on repair cost. Totally forgot about CHW. Found the warranty, called and talked to a “true customer service” agent. The lady took control of my issue, we got disconnected, she called me back and made the appointment.

This afternoon I agreed to continue my service with your company before it expires on 9/18/19. I spoke to a Mr. ** who stated that an email would be sent to confirm my payment and to confirm the terms of my plan. I have not received either!! What Mr. ** did do was try to pressure me into making a decision about an additional plan after I repeatedly explained to him that I needed to speak to my husband.

I have placed two claims with them (dishwasher and A/C), and the cut=rate techs that they sent out were unable to fix the problems. We had to use our own repair people, and they found reasons in the fine print of the contract to refuse reimbursement. They are crooks!!!!

We originally called Choice Home Warranty due to a significant condenser water leak above the AC blower in our home's basement. The technician from their referred vendor found the water leak to be caused by clogged drain pipes and/or hoses which he indicated he cleared. He then asked if there was any other issue to which I responded that it seemed the house seemed to be excessively humid or moist when the AC was in operation and that the AC seemed to be working somewhat harder to cool the house this year versus prior years cycling more often than in prior years. (We typically have the AC/Heating system maintained once per year by the installing vendor as well as we change the air filter every six months. That is how we have been able to get 25 years of service from the system.) The Choice referred technician indicated he would get his gauges and check the system for any issues.

AC Stopped blowing. None of the CHW service technicians picked up the ticket to repair my unit. I was able to contract with a local well known Tech to get the problem resolved quickly as it was very HOT in my home. CHW was flexible enough to work with me on this pressing issue.

When we bought a house we had the seller cover a year of Home Warranty. I chose Choice. It was a mistake. You have to scour the contract before calling about a repair as it is full of things they do not cover. They often send incompetent contractors: one told my wife there were no hot water pipes running to the master bathroom. They are not able to promptly service many calls - i.e, an AC going down during the hottest week of the year in Houston.

The serviceman was right on time. He told us what we needed to do to keep from happening again. He was courteous, polite and efficient. He went right to the problem, checked everything out, then fixed it. We immediately followed his instructions.

Air conditioner problems. I have been very pleased with the service I have received. You have been very helpful with all the information you have sent to me. I have told others about my clams with you. I thank you very my.

Neil ** was just wonderful. Explained everything in great detail and answered all our questions. Would definitely recommend. A friend referred him to us and we will do the same. Only gripe was when he HAD to tell us about the deal we would get if we paid more now but received longer coverage. Just not ni our budget... but we had to hear the, entire shrivel - reminded us of buying a car!

I just wanted assurance that my house problems would be taken care of with fix expense each time. I don't need any large unexpected expense being retired and on somewhat limited funds for repairs. This Choice Plan seem to match my need.

Phone sales. I have not had to use your services. I just signed up a few hours ago. But Benjamin ** did a fabulous job representing you and answering all my questions. I’m not used to buying anything on the phone but he was excellent. I had follow-up questions and had to leave him a voicemail. He responded within seconds. Very impressive gentleman. I hope the company is as good as he is.

I am pleased with the recent service provided by Choice. Moving to a new home could be stressful and when something goes wrong in the house even more stressful. However, my experience with Choice has been extraordinary. My issue was resolved, no hassle on my side, just to wait a few days until a technician in my area was available. Luckily enough I could wait so that the issue could be repaired by an approved tech. Awesome job and very happy with the results. Thank you.

Claim was submitted 7/5/19 after I had noticed A/C unit failure. Had to jump through hoops for approval process (several appointments, documents that units were in working order previously needed to be provided). All of which I supplied expeditiously. This meant I had to coordinate with my realtor and previous homeowner to obtain all of the documentation that CHW was asking for. On 7/19 my claim was finally approved... Mind you, I am still responsible for over $2,000 of the repair costs at this time! The HVAC equipment needed to be ordered so repairs did not commence until 7/26. My scheduled repair for Friday 7/26 morning was late (Multitask Repairs did not arrive until after 12:00 PM). Jonathan (my service technician).

Repairman came and check the freon gas. He charged me for the gas approx. 1.75 bls. I want to be reimbursed for up to 2 lbs of the gas. Also the charge over 60.00$ service charge. I have been with you for at least 4 to 5 years. Thank you.

Updated on 08/20/2019: When I appealed my case the manager called me and we discussed it. She asked me to wait for a minute for her to review my case. When she came back she said, "I do not know how our agent assigned and dispatched a technician." She gave me a bunch of bull that the policy does not cover the detached duct from the AC. Even their own technicians talk bad about this company. This company is like ALI BABA AND THE NINETY NINE THIEVES. I'm not going to respond back and forth with the company in private because I have nothing to hide. I do not trust this company period.

Ice Maker. Lone Star Appliance promptly responded to our service call w/ a 3 hr window for arrival. Jason arrived shortly ahead of designated time, which was great. He was very polite, set about doing his job and was able to complete the repairs in short period of time. Very well handled!

Fixing my clothes dryer. I was very pleased with the repair man. I asked him if he could come sooner than the scheduled day of Monday. He did so. Came that same evening and diagnosed the problem right away. He came to put in the part the next day, his day off.

1st Complaint: On 7-31-2019 filed claim with Choice Home Warranty. Washer machine was not working properly I. On 8-1-2019 CHW contacted me to inform me that iRepair Appliances was scheduled to come out on 8-2-2019. Technician arrived. Paid him $60.00 service fee. Tech informed me problem with compute panel on washer and he was going to forward diagnosis to CHW. On 8-6-2019 I received an email from case mgr. Salahudeen **. It is more cost effective replace washer than to repair. I will receive a check for $350.00 in 30 days.

I purchased a 5 year contract with Choice Home Warranty and have nothing but issues. First it was to be 4 charges to my credit card for full payment. They have placed over 7 months of charges and I still have not been reimburse for all the extra charges. They have denied repairs because the part had the word valve in it and they do not replace valves. They denied repair of a drain because it was in the shower.

I was pleased with the quick service that Kelly ** did. I was still on the website trying to fill the blanks when she calls me. I was so surprised I told her that I wasn't finished filling out the registration form and she said she could help. She told me that I was able to qualify for the senior discount and if I took the 3 year program I could save more. I did appreciate the time that she gave to me and was very personal too that made me comfortable talking with her. She was very friendly and took extra time to answer all the questions that I had. Thanks to Kelly ** Choice Home Warranty has a new Customer.