Choice Home Warranty Reviews

I had trouble with my AC but the problem was electrical. The company Choice sent had polite and courteous electricians and took care of my problem. They did not have a part but went and bought it and took care of it.

I reached out to several companies regarding pricing for a home warranty. While I appreciate it's the reps' jobs to sell, all I wanted was pricing to be able to review at my leisure. Choice was one where I was contacted by at least four different people, all of whom were very assertive and it became very annoying. If hadn't already selected Choice as the company I wanted to go with, I would not have purchased the warranty -- a little too pushy for my style.

He was great. I ordered the part I thought was correct. It wasn’t but we made it work. He didn’t have to stay and help but he did and now I have my washer back after a month of not being able to use it. Frank was great!

We had some issue with the AC, and Choice Warren's contracted a vendor that sent a technician to repair it. Within 24h, we knew how to contact the technician who came at the appointment time and fixed the issue. We are very thankful.

Well when I called to start our account with Choice I tried to get a few other companies to give me some information and prices, you know compare.... The other companies were SO RUDE on the phone I decided to pick Choice Warranty, the gentleman, Clark, that I talked to was really nice, he spoke like he would answer any question I wanted answered, if I needed any info he would be there to give it to me, and was well informed of your product. I liked him right off. It's nice to see that some companies take care of not only NEW customers but the old ones as well. Thank you

The only problem I had was the time for arrival. It was delayed about an hour. The Tech provide great customer service. Would recommend him to family and friends. More companies should provide great service as we received. Our first time working with this company and was very pleased with the service and the COVID Guideline that was followed.

We were very happy with the professional technician that came to our house when we had problems with our air conditioner. He was knowledgeable, professional and friendly. There was no wait, we got an appointment immediately. He was on time. We especially appreciated the photo of the technician so we would know him when he came to the door. Should you need a company with exceptional results this is it. We would be happy to recommend this service to all our family and friends.

The two claims I have submitted have been answered quickly by CHW. I've been happy with both contractors who have come to my house. I was happy that my latest claim was resolved quickly to determine a payment will be made to me so I can purchase a new oven, even though the amount was lower than I was hoping. What I'm not happy about is that I might have to wait up to 30 days to get emailed a Lowe's gift card so I can go make that purchase.

Did not appreciate putting me off until Mon, and then I HAD TO CALL THEM! Choice loves to take your money, then leaves you hanging. FOLKS, WHAT HAS HAPPENED TO CUSTOMER SERVICE? And no notification of price increases on service calls. And then to top it off, THEY WILL NOT PAY.

We are very pleased with Expert Appliances technician Marc. He is very professional, knowledgeable with his job. Thank you for having a dependable company like Expert Appliances. After the experience we had with M&Y I was so scared to call for service. They ruined my Fridge instead of fixing it so please always send Expert appliance service for the reputation of your good standing. Thank you!!!

Everything connected with my experience with the Choice went very well. Submitting a service request was very easy, things went as expected, etc. The technician that came diagnosed a problem extremely quickly, but I don’t feel that he was thorough to make sure that was the ONLY issue. I have had technicians in the past that give the system a once over to make sure that all the issues are taken care of. Nothing bad has happened since, but I’m missing the peace of mind that I’ve had it other times. But in general, great job!

Problem not solved. Plumber said the problem is the switch and he will report that to Choice. The team that came out was very professional. No appointment or notification made by LZ. Luckily I looked at the Choice website which said they were coming on the 3rd.

We have had CHW for at least 5 years and highly recommend them. We have only had to use them once before this and both times we have had no problems. The technician was very efficient & friendly. CHW also was quick in approving our claim and we should be getting our new water heater within the next 7 days.

Tech was in the area before scheduled and called to offer an earlier service. He arrived promptly as promised and was very knowledgeable about my product. He was efficient, had washer working again within minutes, collected my copay and I was able to wash laundry again right away.

I was a little disappointed, I paid the $60 to be told I needed more work (not covered) $500 est. Then we had someone else come out and we paid $100 and it is now working great. 1st I hope we don't need them again but if we do I hope it goes a little better.

The phone service to place a claim is very difficult to deal with. When I try it, I always get a terrible experience because the phone service cannot recognize what I am saying, which leads to an improper claim being made. However, if you can muscle through on the phone and get in touch with a real person, they are very helpful. I had to go through the phone service to sign up and then ask to be transferred, then sit on hold, but the rep I got was extremely helpful and easy to talk to. The takeaway is, make sure you talk to a person! It makes all the difference!

This year has been a bad year for us. First our refrigerator, then the clothes dryer, then the water control valve in our shower. Choice Home Warranty was there for us, responded very promptly and professionally. They got us excellent repair companies, who responded quickly and professionally. We can honestly give Choice and their teams a five star rating, and recommend them to anyone.

The tech was very polite and knows his job. He is very knowledgeable and we felt he was doing a great job for us. I would recommend Him every day. People like him would keep me with your CO. I will renew with (CHW) WHEN TIMES COMES.

My claim was denied even though the AC is not working properly due to normal wear and tear (it's 10 years old). The technician sent was very nice and polite, he recommended for the unit to be replaced. The case manager assigned to me hasn't returned my calls. I'm not very impressed with a service I have been paying since 2014. Time for a change.

The plumber was here literally 5 seconds and fixed my garbage disposal. Pushed a reset button and used some kind of key on it and it was fixed. Showed me how to reset it. Left the key with me and he was done.

The technician was very knowledgeable, and punctual. Choice Home Warranty, on the other hand, does not meet the standard for my choice in warranty providers. I now understand why they have low reviews and class action lawsuits. The supervisor, Nick, that I spoke with told me no warranty service would cover the "AC compressor locked up" as documented by tech, but that's also a false statement. The faulty part is not due to misuse and is in a closed system so was not manipulated by me at all. The unit was also serviced when I bought the home 2 yrs ago.

Bilingual was a plus, there are some terms/words that I can understand better in either language. Professional, on time, even though warranty doesn't cover anything, explained what the issues could be. Wore a mask and I believe them to be honest and possibly affordable.

Jason from Air Travels was great. It took 30 minutes for CHW to approve the repair use of Freon, but eventually did. Thanks to all. The only question is why when I had no a/c in sweltering Charleston, SC heat the time between reporting to CHW and the appointment was 31/2 days. Fortunately Jason arrived a 11/2 days early to give great service. Thanks.

I was given a automatic claim offer for our refrigerator which was lower than a claim filed but expired a few months prior. We reopened the claim and the system reduced the claim automatically by 25% and we chose to open dialog with a manager to discuss the new offer. The manager seemed to resolve the issue but are waiting for the gift card in the amount of $1199 promised. We are very please on the professionalism by the company, the punctuality of the phone call and the ease resolving the issue at hand.

I called in to get a new policy rep was incomprehensible and could not understand that I had an old policy I was looking at while he was fast talking me into another policy. He said I paid more last time (false) and I was getting a better deal. Here is proof he needs new training "new policy".

My experience so far with Choice Home Warranty has been good. While I have not yet used the service, the agent I spoke with today regarding the service was great in explaining about the services and the company - Choice Home Warranty. We are happy with what has been shared with us this far.

Excellent service. Proficient and professional. Came in, got the job done for a reasonable price. Replaced coil, tuned up motor, checked remote and tightened everything up. Absolutely no complaints. Would definitely hire. Thanks again.

This was the first time I used Choice Home Warranty. The only negative was that I called about the issue Friday afternoon, but did not get service until Monday afternoon. When the plumber arrived he was very pleasant and knowledgeable. He repaired the garbage disposal and everything is fine. All in all a good experience.

Santana, the owner of the company, came out and performed the service. He was prompt, polite, and very professional. He explained the issue to us and also explained the work performed. By the time he left, my air was working better and my house was cool. I was very pleased with his service and would highly recommend him and his company to anyone needing A/C repairs. I am very pleased he is a provider for my home warranty company.

Highly recommend Diamond Garage Door for repairs. Prompt, efficient, and pleasant. Response from CHW was also prompt. I submitted my claim via telephone and response via email was very fast. Had to change original time of service and that too was incredibly quick.

Our air conditioner went out at the beginning of summer. One call to Choice Warranty and we were cool again. The technician showed up around 430 that afternoon and worked until after dark to our AC back up and running. Excellent service all the way around!

The technician did a good job repairing the problem. He was very professional and helpful. My only complain is that it took long for him to arrive to my place. Originally he was schedule to arrive at 1 pm and arrived at 5 pm. It will be helpful if they could tell me a more precise time of arrival. It will save me a lot of time.

Brian was very good at replacing the control panel and repairing cranky cooktop burners. Brian has repaired other items covered by our warranty and each time the work was great. Good work, timely arrival, and very courteous.

I was moving out of state and called a your rep about cancelling remainder of contract. Rep said not to cancel current contract when I moved and just switch over to new house (Contract would transfer). 3 months later I call to switch coverage to new house and was told "not an option", refund only from now not when I wanted to cancel before. Service calls fees went up even though last rep said I was locked in to the $45 since I was a continuous customer. So many fake stories.... If prices go up that is OK but stop the lies.... I also want my 3 additional months refunded.... I also want my $45 service fee reinstated.... Do right by those that stick with you.

I have an existing claim for my house but I need to change it before the contractor will come to my house. The customer service helped me go through the process smoothly. Canceled the old one and she filed a new claim. Very helpful!

Coosa Appliance Repair showed up after staying in contact and arriving as promised even on a Saturday. Diagnosed problem & is Ordering parts. Very Professional & courteous. Explained procedure with Warranty and how it may take longer to get parts now.

Elie was amazing and patient! He answered all my questions thoroughly and gave me confidence that this was my best choice for covering my new home. Thank you!! I’m excited to work with your company. It’s very hard to make such an important decision about covering your home.

Wednesday night we noticed our air conditioning wasn't cooling. We called Choice and they had someone come out on Friday. The tech was great. Very helpful. It was all covered except the $60 event fee. Fast and awesome. Would definitely use the air conditioning company again.

Contacted Choice via internet on a Thursday before noon, had confirm of request for repair within minutes. Had a scheduled repair company in 2 hours for the next day before noon. On Friday the company arrived and had repairs completed by 1130 am. Great response.

The guys that came to service the unit were prompt and quick. Choice home warranty was nice and friendly also. Very courteous vs other warranty companies that I've felt with before. Very professional and the monthly payment is not bad at all.

Replaced garage door opener with base level opener with one remote. Unit would not allow Homelink in our two vehicles to work. Purchase of the required "bridge" was denied. Saved a few dollars by having CHW replace the opener, but would have replaced the unit with a different make/model if I had the choice.

The pipe that expels the water that spins out between cycles in my washer had a split in it. You scheduled a plumber for the repair job, BUT the appointment time was 8 days later! Far too long to have to wait with a plumbing issue! The plumber came when expected, replaced the section of the pipe and was professional and courteous.

The technician was perfect. On time and polite. The timeframe is awful. From 7.3 till today 8.2 we still have no dishwasher. The 1st service was unsuccessful so we had to wait 2 more weeks. Then they had to order a part. Still no dishwasher. But they take our money and increased the monthly charge!

Dryer working on one setting only, timed heat. older model Electrolux. New computer ordered. not sure if it will be available. He checked everything. Great experience with service man. He found the problem. We may need a new dryer as it is not working on steam setting either. Thank you.

Service was scheduled within 4 hours for the next day. Repair service was on time and efficient. AC unit was operating properly when the repairman left. This was my first experience with Choice as I had a different service for several years. This service was far superior to my previous warranty company.

We were disappointed in the serviceman. He was not very communicative and did not have the proper tools with him. I had called his company earlier and told them that a power surge probably caused our problem and that light was out. Manual described tool needed. Also he told us would be fixed in couple of days. We just were notified 2 weeks.

I was presented on the phone with a very intelligent and knowledge sales representative, that took the time to explain everything. He knew the services well and put me on a plan that fits my budget. I hope to have a long business relationship with Choice Warranty.

It took at least two weeks to get my faucet fixed. When I called the first plumber you sent me he said, he didn't even want to take the job. Said you don't pay him what he needs to do the job. The next plumber you sent me said the same thing. The first plumber you sent said he decided to do the job because he didn't want his name to be smeared by you. He said that he would not and doesn't want to work for your company. I just want whatever my problem is to be fixed in a timely manner. Some of the people I talk to about this problem were rude. One even hung up on me. I wanted to talk to a supervisor but no one would let me. I just hope if I have any more problems they will be handled better.

My technician came out promptly, diagnosed the problem and had it fixed quickly. He was courteous, knowledgeable and very careful to not damage anything while he fixed the problem. It was definitely worth the monthly fee to have this kind of service.

A plumber was needed as part of repair on my dishwasher. The plumber were competent and completed the repair (new valve under sink for hot water feed to dishwasher). I was not happy with the $120.Oo payment for a plumber and a technician but understand better the details of the contract. However, the dishwasher still does not work correctly.

For some reason, I answered an unavailable call on July 30, 2021 and am pleased that I did. A polite young man began to state the reason for the call and provided specific details. He worked with me and provided different pricing plans. I am very relieved in knowing that my appliances will be repaired or replaced. Thank you for the call!

The service was quick and painless. A tech was at my house in 24 hours, diagnosed the problem and the claim was approved in the next 24 hours. I was dreading this process but so far this is better than I had hope and I am quite pleased..

Thank you to my technician Mark who provided me excellent experience with the company and repairs for my fridge. He was on time, friendly and prompt with my fridge assessment. He answered any and all questions that I had and was very accommodating in regards to my time constraints. I also want to take the time to commend him for helping me find ways to care for my fridge and to allow it to have a longer life. I would definitely go with him for any appliance repair needs.

Was not happy with the response from the agent that talked to, AC units are not covered under my plan. Why have a home warranty plan if nothing is covered when one needs something repaired. Might not renew when my plan is up for renewal!

Great service from the AC company and they came out fast with it being the middle of summer. The phone system was super easy to put your clam in. Never had an issue with this company. Have been with them for 4 years.

We had a dust storm and the ac stopped working. I called in a work order, received confirmation along with name of contractor who was going to do the work. The next day he called 15 min prior to let me know he was on the way. I was happy to tell him that it started on its own. Hurrah!! The tech was very pleasant and not upset. Great!!!

I received a friendly professional young man on phone to answer my questions regarding coverage. J was with another company and his presentation convinced me that the company he represented was 100% reputable and would handle all my needs; his name is Aaron **.

I had a good experience with your representative. He was very knowledgeable and ask and gave appropriate questions and answers. He was very professional. After he had file claim, he informed me that someone will be in touch with me about to coming out and taking care of the problem. I was contacted by email the following morning and that information was given. I appreciate the promptness that was associated with this claim. I am feeling positive that the repairman coming out with a great job. Thanks.

Every claim I make is consistently denied. There must be more small print than in any other contract. I switched from AHS only to find this unhelpful outcome. I regret spending lots of money on two long term warranties. Maybe I will cash them in and walk away.

Cut and fit pipe was excellent. The technician, Kevin, arrived on time. He was very professional and friendly. He was also very fast and accurate. He was okay with me watching as he worked and did not mind explaining what he was doing. My toilet is working great and I am happy. I would definitely recommend this company. I am so happy I have Choice Home Warranty. It is one of the best decisions I have made. They always contact me less than 24 hours of me submitting a claim and always send quality service professionals. Thank you Choice Home Warranty.

We were very satisfied with Larry who came out on a Sunday to fix our issues in the kitchen. He was friendly. Asked what the issue was and made sure it was resolved before leaving. How the set up to the dishwasher was, made it a bit tricker to tighten everything up, but Larry didn't let that stop him.

The work was done excellent by the installer. I had to put more out of pocket than I was expecting, total $1800. Outside compressor was covered but not the inside coil replacement. Also I was without air-conditioning for about two weeks.

My first experience with Choice was great, The sales rep. I dealt with was Seth **, who answered all my questions and was, I admit, a great salesman. I originally was just comparing different companies but Seth convinced me to sign up with Choice by offering me some great incentives.

Although the technician who responded to this claim was excellent and I would use him again. I certainly don't understand the reasoning for the denial of coverage even after reading the statement. The drain for my ac unit was obstructed and the water flooded the water closet, the floor underneath and under the wooden floor which began to warp--and will likely need to be replaced. This was a claim for simply clearing the drain. Not a pre-existing condition, not abuse, not normal wear. What is the purpose of this policy if not to cover this type of unexpected expense? This cost an additional $60--not really that much, but I am concerned about the likelihood of future claims being denied. BRW

I have all of the correspondence if anyone would like proof of this. We moved in our home over a week ago and had a leak in the wall. They have dragged their feet and done everything they can to make excuses to not fix this leak. The first plumber that they hired to come out here never showed up and when I contacted him he said he would no longer work with this home warranty company because they are not paying him. I then hired my own plumber to come out. He gave a diagnosis. When he found out who my home warranty was he said he was not interested in working with them so he bailed. They got another plumber to come out who was willing to do the job. They have now asked for my home inspection and every time I ask for a follow up they say it's going to be another 24 hours. We still have a leak in the wall and it's been over a week with 100 plus Temps outside.

I contacted Choice Home Warranty because I had a leaking pipe under my home. Since the leak was under the house, it was not detected until I had my yearly termite inspection. The plumber came and repaired the leak within 30 minutes. The pipe is no longer leaking. All is well.

Have been pleased in the past couple of years but this year was not so good. I had a dishwasher that was leaking water and Choice sent a internet company who sent out a brand new employee alone and he had to diagnose by phone with his boss who ended up being completely wrong and claim was denied. I got my own plumber to come and he said it wasn’t what the first techs said. Totally unrelated. I have not gotten reimbursed another $85 for my 2nd opinion which was right. And then I’m told I get a new dishwasher but it was actually a e-gift card from Lowe’s for $265, which won’t even buy any new dishwasher at Lowe’s, keeping in mind I also have to pay the installation fee. And I am still without a working dishwasher 7 months later. Not impressed and may cancel my account over it.

Great service. It was fantastic having a lady plumber. I felt safe having her in my house. The clogged drain was difficult to clear, but she said she “never gives up”, and that was true. She didn’t give up or give excuses, she got the job done.

Alex was prompt, professional and knowledgeable. He came out on a Saturday which is rare, diagnosed our ac unit's problem and contacted Choice to make sure he was providing us with all the service benefits. He continued to check to make sure our unit was cooling properly before he left.

The technician was friendly and explained the issue clearly so I could understand what was going on. They also did a good job letting me know when they would be here. I'm very satisfied with the experience. I will recommend to all my clients.

The technician Osaam ** provided excellent service! I would recommend him for any type of electrical services. He is personable and very professional. I was so happy with the service provided.

The technician that came to our home to assess the situation and diagnose the repair needed was awesome. She was able to accomodate my schedule and expedite her trip to our home. She was very knowledgeable and friendly. I would definitely recommend the company and the technician to friends and family.

The technician was very thorough and explained step by step what he was doing. He did a great job. He arrived on time and returned promptly after getting the part for the unit. I would definitely recommend him to family and friends.

Haven't got a response on my claim. It's been almost a month since I filed it. No phone to let me know anything about my claim. Seriously thinking about cancelling my service. Communication is always good especially when you're doing business.

I'm happy that my garage opener and door is working well. He was friendly he did a good job and new what he was doing. He took his time working on the problem. Thank you so much for sending a Person that knows his job and did it right.

Washing machine would not run through the cycles. Technician was able to fix it within about thirty to forty five minutes. The technician advised he was going to change my window of time because I didn’t answer the phone when I returned his call. I told him that was unacceptable so he kept the appointment as set for my window of time. When he arrived he didn’t introduce himself so I introduced myself and asked him what was his name. He was not at all personable but was efficient. I did not receive a receipt for the work order or payment. I would recommend him to a friend with hesitancy.

My plumbing technician was great. Very knowledgeable and was able to locate and fix my issue with no problem…. Terrance was very professional and patient when I was trying to work with warranty company…. I highly recommend Next level plumbing.

Fixed a faucet that was leaking in the joints and was fast responsive and efficient. They called me to ensure appt was at a good time. They called to let me know they were on the way. Thank you. Thank you.

I WAS HAVING HSA home warranty and then I look to change it due to a delay in service. A Choice representative called me and told me to, "Cancel with HSA and come to us. We will take care of your issue." I have to cancel HSA and after taking their insurance I come to know they cheat me they start excuses. I put remarks on their Twitter page they blocked me from there. Because they don't know people know their reality. They sent the link for rating then right away after you sign with them so customers have not yet experience the service and give them 5 stars. They are manipulating the rating system. Now I request to cancel and refund. Also they keep excuses and taking time. This is the worst ever home warranty and advise customers not to go with them because they block all those from their pages who writing the truth about them.

After filing my claim, the service technician was at our home the next morning. I was actually surprised at how quickly Choice addressed the issue. The matter was resolved quickly and we're very happy with the result. Thank you Choice.

He was very polite and had it fixed in less than 5 minutes. I was thinking I paid 60 bucks for 5 minutes I was kind of mad, but then he wanted a picture of it and I found out it was leaking. So he had to come back and that took longer. Working good now. Thanks.

Choice was quick to respond to my initial claim. We will see how the next few days go. Hopefully, the technician will get our GE washing machine running and in good shape before August 6th. If the technician is unable to fix the problem, hopefully, a new washing machine will arrive promptly.

You always find something to deny! And you won't send the money that you owe! Now you have the stupid rule about having to set a 15 minute appointment with the case manager and they hang up on you at the end of the 15 minutes whether you've resolved the issue or not!

On time, nice and fixed with claim being approved. Service charge rate has gone up significantly. And monthly rates have increased. Hopefully they don't increase more so that it still pays to keep the warranty. Only negative was amount of time to get claim picked up by a provider.

The technician came when he said he would and seemed to really know what he was doing regarding central air conditioning units. Fixed it within minutes. And we finally had some cool air on a warm day. Would highly recommend him.

I had just begun checking for a new home warranty service. The one I had was canceled in June. The service was unacceptable. After looking you folks were rated the best. My son uses someone different and had plans to contact them also. But the man that I talked with here was excellent. Answering all my questions and offering prices and options I could not refuse. Well done. Hoping my future contacts are as easy.

Very clear explanation even though I did not get the outcome I wanted or needed. At least I understand how the appliance replacement policy. Wish they would repair or replace like for like but they seem to give some sort of proration.

We were pleased with his service, but it has taken over a week to get the part needed to fix it. We need it much sooner in this 100 degree temp. We were not happy about the way the home warranty company refused to pay anything on our 26 year old water heater replaced 2 weeks ago We spent 700$ on it.

You sent out one of your contracted well people. McKay in carson city. He worked on the pump and found some things wrong. He fixed them and left. Now I get a message from you saying claim was denied because preapproval wasn't obtained by Mckay. You need to work with McKay and get this resolved.

HI, I have had my policy for about 1 year. I struggled with my washer 6 months ago and put in a claim, and paid my co-pay. Then with the same struggle for the past few months I put in another claim and this time the repairman declared the washer needing replaced, and put in a notice to Choice. I promptly received an e-mail which was supposed to give me an e-certificate to Lowes for a replacement, but to my surprise, it will take another 30 days to receive the e-certificate to get the washer.. :| Really!!!! Not sure I am going to renew my policy, I have not be 100% satisfied.

I signed up today, multi-years service, with Choice Home Warranty for the 1st time after I have done some research about the company. Howard C., representative that helped me, was very professional courteous & knowledgeable with the products & services he offered. He answered all my questions & was very patient. So far I am very impressed & will be posting online any future experiences with Choice.

Technician superb. He tried to help us save our beautiful shower tile by going through the interior bedroom wall to access the leak. They dried the claim because of the concrete. When I told him to go through the tile, I was told I had to appeal it online....24-48 hour wait for response. This is a standard procedure on every claim I have made in the last 3 1/2 years of the 5 year contract they talked me into buying in the beginning.

Stacey ** was professional, spoke slowly and clearly, and searched for a good rate for us. Explained everything, answered questions patiently. We hope that he continues to be our representative for Choice Home Warranty. We are now simply awaiting for our policy to arrive via e-mail.

Our tech did a great job. Thank you. Our dryer was not drying. He made it dry again. I would recommend Choice Home Warranty to others. Our tech covers both Maryland and Delaware. We own homes in both locales. We have a Choice Home Warranty for all of our homes. Awesome convenience!

Alex was very competent and thorough. I am a first time user of this service and I look forward to doing business with Choice for years to come, if you can continue to give this kind of response to whatever concerns I may have thank you.

Young man by the name of Chris came to solve problem with disposal. He was very friendly and worked to make sure disposal was working before he left. He checked in with his company re everything being approved before work was completed. At this time, it seems my disposal is working as it should. Complaint: Had to repeatedly state my issue because automated system seemed to have difficulty in grasping description of problem with disposal. Thank you.

I filed a claim on the garage door opener not going down. Repairman was out the next day, diagnosed and new opener is being installed. Very happy with response time and repair time. Repairman explained the problem and the solution in detail.

Repaired our garage door opener. There was a piece broken on the inside of it, the attendant replaced it and he showed the broken one to my husband. It was a good experience, we would recommend Choice Home Warranty to our friends and family.

Good program but the hard sell almost turned me away from purchasing the program. Like the refund policy and fact you can use your own provider, would have liked it if the seller had waited a few minutes til my husband got home.

The service tech from WorkRite appliance was great. He explained things in detail and quickly diagnosed the problem. The only issue for me is CHW is issuing an e-card to me for Lowe’s for replacement. I wanted a check to go to the store of my choice.

The technician they sent out was very knowledgeable and did a very Good job. My only concern was it took severally days to get the appointment. And because The technician had several jobs that day he was late getting here.

2 out of 3 times I’ve attempted to use my home warranty was declined. Choice Home Warranty sucks and I’ll never renew again. Huge waste of money. They never cover the most needed repairs on your home and then you’re out the warranty money, plus the co-pay, plus the new repair. My technician on my service was very helpful though.

The co was great. Will recommend them to all my friends and family, they were very clean and cleaned up after themselves. Was very happy I found them. They knew what they were doing. She knew everything and explained it to me to where I understood.

Stove can’t be fixed and to buy another will cost $890 but they only want to pay $398 and it’s a coupon for Lowe’s!!!! So needless to say I’m very upset! I can’t even buy any new stove for that much less a replacement for that amount. Not to mention I have to buy from Lowe’s which I don’t shop in!!!!

I signed up with Choice 2020 December. I was not pleased with former co. I had not used Choice for 6 mo. When I needed my dryer repaired I called Choice. It was handled quickly & smoothly. They came next day & repaired my dryer in less than :30 minutes. Service was very, very good & was completed in one visit. Thanks much.

I have another ins. Duke Energy A/C #** for Water Heater Repair. Maybe You can split the cost. Especially if you have to replace the water heater. This heater is more than 25 years old. But every time the agent transfer me to customer SVS I cannot go through. Teddy **

It took 2 trips and 4 days to get my air conditioner working and the temperature outside exceeded 90+ degrees and my family had to sleep on the couch and mats during that time, as it was too hot to stay upstairs.

This box is not big enough to tell you how things went! Please someone in management contact me by phone! And I'll tell you what happened! It took from the 5 of July to the 22nd to get the job done. Not counting how many phone calls to CHW and A&E services My God I'll bet George Foreman Didn't have to make that many calls!

Very pleasant, professional and knowledgeable individual who works with YORK units all the time and knows all the ins and outs of the equipment...It was a relief to see someone as knowledgeable as he is come and service the unit.

Jason he was on time when he said he was going to be here which I really appreciate and he explained all the questions that I asked of him. He took pictures and explained why the system was shutting off.

I called on Thursday to log a claim and got no response until I called Monday morning. On Monday they assigned a technician for a 5 hour window between 3-8 and they never showed. On Tuesday I called back and they couldn’t get a hold of the technician so they put the claim back in the system and I wasn’t reassigned until Wednesday. Finally someone came Thursday morning. Thankfully he was very polite and quickly fixed the issue. It took a week to get someone out. In the meantime water was leaking all over my kitchen floor from our refrigerator. I feel my $65 fee should have been waived because I basically had to call to get attention on my claim and I stayed home for an appointment that didn’t happen when I had other things to do. I’ll be worried if I ever need help with a more critical system/issue.

My AC froze up and I had water all over and it's 83*. I got on my computer and put in a claim ticket online. It was fast and easy. I thought it would be Monday before I heard anything. since it was Thursday night. To my great surprise and joy, I checked my email in the morning after a terrible night and someone was due at my house in just hours! The Tech was able to test my system and discover it was in need of a little freon. It's the next day and I am grateful the house was cool last night.

Our AC went out recently, during the peak of Summer in Houston, TX. I immediately put in a service request and it was met with quick a response and the resolution to the problem had a fast turnaround, following the tech’s first visit. Very thank we have a home warranty with Choice!

My rating is based on the repair of our AC system. SO FAR, our claim is 8 days old during the hottest spell of the cooling season to date. The system seems very slow and so far, confusing as to the back and forth with your company and the tech assigned. Communication with us as the customer have been somewhat confusing also. We have to keep emailing questions. And so far, we have no fix date to repair the problem. We are lucky that friends have loaned us AC units and we had to go and buy a 3rd which frankly was not in our budget. Longer story short, today is the 9th day and all we know is the claim is approved except for any "non-covered parts" which is also somewhat confusing. Needless to say, we are just getting a bit frustrated with the process so far and still a bit "confused".

After initially being skeptical of the process due to lack of knowledge about it; thus far my experience with CHW has been good. They were prompt, fair, and honest. They ended up taking care of me when I'm not sure if other warranty companies would have. I'm gonna keep riding with CHW.

I had a very pleasant experience with the sales woman. She was knowledgeable and not too pushy. She offered options which I appreciated as well. She could go a little slower but that would be the only recommendation. I hope the warranty is as good as she indicated.

It is sad when something breaks, and so nice when it is fixed by a efficient professional repairman. I have nothing more to say, the repair was perfect. Last weekend had rain, wind, and cooler temps. My indoor temp never was higher than 83 degrees.

Our home a/c went out tonight so had to place a claim. I did it over the phone and was very quick and easy. I got my claim # and have received an email telling me to expect another one giving me information with who to contact to come look at our unit. I am anxiously waiting since we are experiencing 100* days right now.

Called Choice Home Warranty referencing an air conditioner problem and literally within 20 minutes I had an appointment for later that day and the tech came out and fixed the problem, I would 100% recommend Choice Warranty to anyone looking to cover their home.

Initially I wanted to compare different Home Warranty companies to determine which one I would select. This took me a while to do. There was no pressure from Choice Home Warranty sales team - a plus for them. They were very polite and informative. My decision to select them was based on the online reviews, costs and the positive vibes from their sales team.

The service rep Matt, was very good at his job. He gave good information and was very accommodating. I was referred by my Sister, who is a member and she seems to be quite satisfied with the service. I was very impressed by the ease of applying and the cost and options are quite reasonable.

Was by far the easiest program to join and certainly appreciate the senior/military discount. Rep was courteous and easily understood. If the follow on support is the same, will clearly recommend Choice to my family and friends. Thank you. Satisfied customer.

I have had to utilize my warranty with CHW approximately 8 times in 8 months. The claims range from fixing toilets, fixing leaking dishwasher, to fixing then having to replace garage door opener and finally, costly replacement of major components of my air conditioning system. Assignment of technicians has been prompt. Dishwasher leak was repaired per CHW order to the technician, even though CHW’s own criteria indicated that the aging dishwasher should be replaced not repaired.

Unit has a Freon leak in the copper tubing. Freon was a bandaid, could not fix, I had to pay, paid my regular 45.00 and 250.00 for Freon a few you will have to Pay also and this is the third or full time, what does the insurance binder say and what good is it? He says unit should be replaced.

I came home from work on a Tuesday and discovered no hot water. I input the service claim early Wednesday morning. Later Wednesday received notice of a service call on Thursday after 5 due to my work hours. However the contractor did not contact me or show up on Thursday. He did call first thing Friday and explain that he was covering an emergency call and was out of service until very late. He did arrive around 6 pm on Friday and discovered he needed a part to repair which had to wait until Monday but he did fix it then and operating well now.

My water heater was leaking from both of the water connections on top of the heater and running down the outside onto the floor. I filed a claim and Choice Home Warranty sent a plumber to access it. Then they denied the claim saying it was leaking from the tank. I appealed explaining if it was leaking from the tank, the water would be coming out at the bottom of the heater instead of clearly leaking from the top connections so they sent another plumber who gave the same diagnosis as the first that it was leaking from the connections on top, yet they refused again to repair or replace it. I have pictures of the leaking connections on top of the heater. My family has been without hot water for two weeks now with no fair resolution. I realize that it is a 75 gallon water heater so it will be expensive to replace, but if I don't get at least a reasonable cash offer for partial replacement cost I will be forced to take legal action.

The representative that called me was professional and very helpful. I signed up for the home warranty after he was able to offer me a discount from the online price. The discounted price made it affordable. I look forward to having the protection.

I want you to know that my tech name was Jason with Sears. ID is **. What a great person to be dealing with. I know he did everything with my best interest. He kept up to date with all the happenings of my washer machine. I can't say enough good things about the man. He knows his stuff and knows how to communicate kindly to his customers.

I called on today to request a service order for my upstairs and downstairs air conditioners. I spoke with Jem. She immediately empathize with me once I shared with her my request. She communicated well, repeated my request to verify she had noted it correctly. She also provided me with an incentive to renew my coverage. Jem went over and above on today. Thanks.

Should have an easier way to speak to an actual person when attempting to solve a problem. Choice should keep customers updated regarding their repairs. It seems to take a long time to get a repair done. Website does not contain info that is easy to find.

They were really nice, it was a husband & he brought his wife. My problem was a little unorthodox so it wasn't an easy fix but he did the best that he could & he explained what he did & what he'll do if that doesn't fix the problem.

Repair of my ac unit was completed today. Untouchable Heating and Cooling did a great job. I would recommend them to anyone. Thanks for all the updates by email. Well appreciated. I will let all my friends know about Choice Warranty and Untouchable.

I really enjoyed my experience with the agent that I spoke to. He had great customer service skills. He went above and beyond to help me. There should be more people in this world like him. I will gladly do business with you again.

On July 23rd repairman from Sears visited around 9am. Repairman came in with a flashlight, no tools, stayed less than 30 minutes, said could not find serial # collected $75 and left. Did nothing, number was on back of stove. Took several calls to get someone back here on 29th. 2nd repairman was excellent and did a very good job. Highly recommend 2nd person. Maybe wait was worth it, doubt first repair person could fix anything.

Very fast service and he is an expert electrician. Completed his work and I am so thankful for him, I will tell all my friends about it. He is highly recommended from me and my family. This is all I have to say, it was a pleasant time. Would highly recommend him to my friends and family.

My air conditioning stopped working on a Thursday. The workman came out immediately, but he had to let the unit unfreeze before he could fix it. He was supposed to come back the next day. It was 95 degrees in my house. The appointment was then postponed to Monday (by Choice?). Then I got another message from Choice that the appointment was postponed again until Tuesday. Fortunately, the repairman showed up anyway and got my AC going again.

Beautiful professional employee who know her job and very easy to talk to. I'm telling my friends and family and will provide her the opportunity to help them as well. Her attitude pleasant and her skills was very important for me to see a open opportunity to help me with the full plan I was looking for. I have a real bad ordeal with the other company. And Lisa assured me that your company will help me with appliance..

I had already decided I wanted the product and just needed questions answered. The salesman was extremely pushy and trying to hard sell me. Again, I was already purchasing. He was slow to answer my questions and kept trying to push options I was not interested in. I repeated many times my intentions which were ignore. NO, I DON'T WANT THE 6 YEAR PLAN!

I left a message yesterday when I couldn’t use the reschedule tab asking for a a to assist in changing my call time as I had a Funeral at the scheduled phone call. I did not receive a call back. Since the funeral finished I have tried to reach a person without success.

Called on Tuesday 27 July because my central air conditioner stopped working. Had a tech from L&F HVAC out on Wednesday afternoon and he informed me that it was the motor. Job was approved on Thursday 29 July and Lance from L&F was here today to do job. Job would have cost over $1500 but all I had to pay was service fee of $75.

This day 7/30/2021 started on a good note due to the positive experience I had while speaking with a representative at the Choice Home Warranty Office. Upon our initial telephone conversation we discussed the submittal of my Claim to request service to my Air Conditioning Unit to my home residence. She was pleasant, polite, courteous and professional. She also displayed a great deal of respect to the customer. Her knowledge of the Claims process was impressive and she ensured me of prompt and fast service. I was also told that an email message would be sent to my email address within 4 hours of my Claim to alert me of the name of the technician, date and time of service. I am very pleased as a CHW customer to know that my AC Unit will be back up and running very soon.

My experience with CHW has been trying to say the least. Your company consistently places the burden on the customer, e.g. find your own technician to having to wait unreasonable amounts of time. This also extends to calling to find out status of claim and being placed in a queue for extended periods of time. I am still waiting to have my dishwasher replaced since May because CHW chose not to fix it. I was told I should go ahead and purchase a new one and I would be reimbursed with Lowe's Gift Ecards instead of receiving a check for the small amount CHW said they would pay to replace it which does not work for me. I need the money upfront in order to purchase a dishwasher. More than not, In my numerous calls to CHW, I have been told conflicting instructions, so it is clear CHW'S administrative structure is broken.

The representative that did good work, but he came to the house and started to enter without a mask and unvaccinated. That is unacceptable. He was thorough and courteous. And was ready to complete work promptly. It was unacceptable that Choice declined his request to cover a costly item that was integral to our heating system.

I don't like that you denied my claim stating that it wasn't because of wear and tear. I kept my air conditioner serviced and it is only 3 years old and I didn't even have it running for over a month. I was out of town.

Repairman came and said microwave needed to be replaced. CHOICE said they would give me an e-card for $191.00. I looked all around town and could not replace for that price. I waited one week to talk to a representative and he upped the offer to $249.00. I accepted the offer. I was told it would take between 2 and 4 weeks to receive the e-card. I will have been without a microwave for 3-5 weeks. Not a very good service plan. Not happy with CHOICE. This is the first claim I have made!

Initially I was very satisfied with CHW based solely on how fast the claims were responded to but lately that has changed. I am going to outline the main problem I had which I had to end up solving myself on yesterday. I called in for an AC problem, I was dispatched a very competent gentleman from Honora's Home Improvement. He came on time, did the troubleshooting and narrowed the problem down to a breaker being bad in the panel. The breaker is only for the AC system outside. He told me that CHW would not allow him to change the breaker because he was not an electrician although he was perfectly capable of doing so. He told me he would send in his diagnosis to CHW and another tech would be dispatched to finish the job. He said there would be no further charge since this is part of the same work order. After he did his notes he texted me back the work order number so I could make reference to it when I called in.

Choice Home Warranty was a great investment. With a short wait, you sent a polite, knowledgeable tech, Taylor, who fixed the problem. The process was easy and quick. I feel more confident knowing have your help just a phone call away. Thank you!

I really thought he did a good job...Even though Choice denied my claim...I am cancelling the 2 Warranties I have...But the Service man was very nice and helpful...I need the refund to help buy another AC for one of the homes...

I did a quote online then was unable to put through the quote to purchase, put it through because I did not see the deductible. So I called and the Gentleman was super and helped me and also saved me money. Great CSR service.

The Plumber came on time. He assessed the problem, fixed it, (replaced) and cleaned up after himself. Great experience. I would certainly have him back to my home if I have other issues. Unlike other warranty companies this experience was totally positive.