Choice Home Warranty Reviews

Toilet loosen up and was moving around and leaking. Set up service online, plumber came out on time and fixed the problem. Service techs were polite, professional and thorough with their work. Very pleased with the service that was provided.

The technician that came was very courteous. He check out our air conditioner and inform us that one of the wires on the air conditioner was bad. He fixed it and just a few minutes and was on his way to the next job.

A/C repair - We had an emergency situation on a Thursday night and were told the soonest someone could get us was Saturday. However, a technician managed to get here on Friday. The tech identified the problem immediately and told us he could fix it but that we could see several hundred dollars by fixing it ourselves. He told us exactly what to do and we had the house cooled down within a couple of hours for 87.00 as opposed to 600.00. I'm not sure corporate would approve of how he handled it but we sure do and we will never call on anyone other than CHOATE'S again! The technician has earned his employer a loyal customer and our recommendations.

Air condition - Haven't been repaired yet. My mom is 80 yrs old. Do ya'll know how hot it is outside. I guess not. It's not your family member. I pay faithfully every month and this what I get. Technician don't answer phone so why would you leave your number. Don't answer, haven't call back and said nothing so don't ask me how to rate ya'll when you haven't done your part.

The tech that came out on the 24th was wonderful. He was, clean, very polite, very smart and intelligent. He knew what he was doing. I will be using him again myself. If you let him go you are screwing up big time. Believe me I have been ripped off by several people in this area personally. This man is honest and I will personally use him again.

Air Conditioner repair - It was hot, the Run Capacitor out, appt made 3-8 pm, reached came. At 10 am was done, cool and comfortable. The repairman was friendly and professional. This was second replacement of same part in a month, different company came but bury were very good and professional.

I have had three (3) claims involving my HVAC system. All of which denied when first reported. Thankfully, CHW offers an appeal process, which I used to further explain the situation better. All appeals were approved in my favor. I would suggest CHW rework the exclusion portions so as not to include symptoms of a larger issue which ultimately is covered in their contract.

The tech was very helpful and did a fine job of repairing my air conditioner. He made some recommendations of add ons to lengthen the life of my air conditioner unit, and I would highly recommend him or Choice Warranty to a friend.

Washer Machine or Dishwasher - I’m satisfied with Choice Home Warranty. The staff are very professional and explain to you important details of the plans. Bakers Appliance Company are professional and explain exactly what is wrong and what they’re going to order. Also informed you when they’re returning with parts.

Despite the wait I had over the weekend which was understandable. Choice found me a repair company who came out and did the repairs. The company had some issues as they thought that the service fee was $60, so I had to correct them. The owner kept me informed about delays in my appointment times as needed too. That was helpful.

Very helpful getting me the coverage I needed to protect my home. The price was reasonable compared to other companies I inquired. I have not used them yet so I will write another report after I need to make a claim.

Hello. My name is Charles ** and today is 05-24-2019. I received a phone call from a guy by the name of Josh from Choice Home Warranty. He gave me a quote of $420. for one year and I excepted, I gave him my credit card number for the amount. As of now, I have not received anything from Choice Warranty. Is this a SCAM from Choice Warranty, if not can someone help me, I would like to have a contract for one year. PLEASE HELP ME..

Purchase three-year warranty to cover home and appliances and heating and cooling unit. Notified company of cooling unit not working. Sent out technician the next day. Assessment done by technician sent by them recommending a new unit. They decline to replacing unit. Or even to charge the existing unit. It is 91° in the area in which I live. And is scheduled to be in the 90s for the next several days. All they could do is say that I can appeal. What am I supposed to do with a family living in a home with no air-conditioning. The reasoning on which they gave for not preparing or replacing my unit. Was resulting of age and Rust. All things age and Rust. Do not I repeat do not purchase from this company.

Garage door. Called for repair. Strip on base of door missing. No parts did I’oil hinges. 150.00 not covered. Still don’t have door repaired. & I will have to waste another day to wait. Not sure what Insurance covers. O thing except my money.

The drain pump motor installed for the dishwasher was the incorrect one. I’m Waiting on the company to replace it with the correct drain pump motor. The customer service, Shannon and Gary is really working hard to rectify the problem and situation also. I’m waiting for C&c group service company to find the correct part and replace it.

One Good Plumber - Mr. ** was excellent. He gave me a courtesy call one day prior to let me know when he would arrive. He was actually a bit early. He worked quickly and quietly. He was very respectful of my time. I will definitely retain him and recommend him to friends and associates.

Pool issues and leaking roof. Easy submission of claim and prompt response from technicians to repair. Love it! They made process so easy and user-friendly. No hassles. I plan to add policy for my second home too. When you have this type of good service, you need to take advantage because good help is sometimes hard to find. I'm very Thankful to have found it in Choice Home Warranty.

I called on a Wednesday to report the dryer was squealing very loud, and requested a repair. CHW contacted All Appliance and an appointment was set up for Friday. The technician came when scheduled and had a new set of rollers. He promptly replaced the rollers and inspected the idler pulley which appeared to be ok. I gave him some grease, he reinstalled the idler pulley and reassembled the dryer. He then started the dryer and didn't like the sound of it. The squealing sound was gone, but it made a slight thumping sound, so he decided to go back to his office and order an idler pulley.

Our Fridge stopped working on Sunday and I reported it and on Monday Choice assigned a repair tech to come out Wednesday, not good, a Fridge needs a quicker response time. I called Choice and the comment I got from the Choice agent "we are not an emergency service" but I contend that on essential appliances they should look who can COME OUT FIRST not who RESPONDS FIRST, taking the first responder isn't always the best customer service vs who can get it fixed first.

I filed a claim for my Roper washer on May 15. Tech scheduled for May 20. That was cancelled and re-booked for May 22. That was cancelled and re-booked for May 23. It HAPPENED !~ Technician needs to buy proper parts and indicated 5-7 days before he would return IF CHW approved the repair!!! Say what?? I could have bought the "lid switch" for $12 online and done it myself but I was in meetings all this week and decided to use my CHW warranty. This is not a complaint-YET! If the repair is declined it will fast become one!!! $45 out of pocket 10 days in and no repair?? I don't think so ~!!

The plumber you sent gave me a 4 hour window. That's half of my work day. 7am - 11 am. He didn't call until exactly 11 am to ask me if I was at home. He shows up in 15 minutes after, take a look at the area and says he would not be able to do the work because his equipment would not fit in that area and the alternative is to go up on the room to the waterline and that his is not insured for that. So 4 hours from work for nothing.

Air Conditioning - I was pleasantly surprised that an appt was scheduled the very next day. I received a phone call, email and text within a few hours to schedule the appointment. The only drawback was I called the company to inquire about payment options but no one returned my call. My last order request was not a successful experience.

I am ecstatic about the service and repair of my microwave. When the problem came up, I called Choice and was helped by a real person who got the information, assigned me a number, followed up by scheduling Lynch's Appliances, and sent a confirmation e-mail with the time when a technician would arrive. I did not have to do anything but make the original call.

The employee from Just Cooling was very polite and answered all my questions. I wouldn't have a problem at all having him to come back with any other problems. My air conditioning is working like a new one once again.

I notified Choice that my A/C wasn't working. Within three days I received a notice informing me a local A/C repairman would be coming to my house in one day. The technician showed up and repaired the A/C in less than an hour. Great service.

One company that Choice sent out showed up to my house before the time we agreed upon and blamed me for leaving my phone at the house. If I don't answer a company should not show up early and hope for the best and then blame me for not being home. Then the next company they assigned me to never showed up to my house. It was more than 24 hours and the company kept saying they are still trying to locate the part. I called out my own company and Choice said they would only reimburse me $260 and I would be out of pocket the rest because the job cost over $400 to complete.

IGD Plumbing - Tech did a good job. What I objected to was he offered an upgrade. When I asked how much the upgrade was, he told me $450. That is basically robbery. I had looked up on Amazon and other sites and knew that top of the line garbage disposals were under $200. I felt we were being gouged.

The salesman that I spoke to was one of your greatest assets! If I owned a marketing company I would hire him.. Very confident and professional! I would recommend Choice to anyone who appreciates the value of home warranties. Thank you for your service and professionalism..

Choice Warranty is by far the best home warranty service. It's easy to sign up and the site claim process is quick and simple. Within a hour a representative has received my claim, processed my request and dispatched a service representative. The quick reliable service is well worth the service fee. This year alone I have saved hundreds of dollars on maintenance and repair. Choice Warranty is simply the best.

My first time trying to use my warranty, my claim was denied for a thermal expansion tank. I was never notified. I took time off work for the repair and called the plumber thinking he was a no show. I will not renew my policy.

I was trying to buy a home warranty and Choice sales called me. I was not initiating the call. He was trying to hurry me up to enroll which is fine. However, later in the call, he started to make fun of me and was rude. I was trying to go to another room in my work to get the credit card and anyway I was busy at work. He was making fun of my job as physician. I tried to file a complaint but the company did not let me basically.

If it were possible to leave zero stars that's what I would rate this company! Absolute FRAUDS!!!! Stay away from purchasing their home insurance. We have been paying them for over 2 years and filed a claim on our garbage disposal this year. They sent in a company to evaluate a week later, we paid 45 dollar deductible. Then... NOTHING. We had to call them only to be told that they were sending out another company because the other company refused to come back. This was due to non payment on their part. We were then told we had to pay the next company a $45 deductible. Uhhhh, excuse me?. NO! Not our problem they didn't pay the company like they should have. Not to mention they leave you on hold FOREVER! We will be turning this in to the credit bureau. For as much as we paid our we could have fixed it ourselves. What an absolute joke. Get a credit card and pay it yourself!

This process was very easy, and the technician ID'ed the issue almost immediately. We're well on our way to get repairs completed. Additionally, the technician was friendly, courteous, and patient with all of my questions. Very thankful for this service!

I’ve used CHW for many years now. They have always been courteous & prompt. I only had one bad experience which was a ‘no show’ from a co. they had contracted with & that was not on them. When I explained what happened they immediately went to work to set things straight & get another co. to do my service request. I highly recommend them.

Extremely happy customer with the speed of response on this claim. I had a different warranty company 3 years back and I moved to Choice since then... Very comparable service levels but at an excellent value. Very easy to raise a claim and they respond at an amazing speed. Highly recommend!!!!

Leaking toilet. Center Guard Plumbing does a fantastic job. They arrive on time at leave no mess. I would like them to be my plumber whenever I need service. I have had Choice Home Warranty services on a few occasions, and find them responsive and reasonable.

The tech sent to my home from Elite was rude and short and apparently didn't want to work the day he came to my house. He walked in my backyard looked at the a.c. unit and sat in his truck for two hours after that. He went back to the a.c. unit put a part on in 5 minutes got his money and left. Didn't make sure the air was blowing properly or anything.

They kept us on the phone longer gathering non-essential information than it took to fix the AC. On the phone they authorized $269 payment for service. After the call their email states they will only pay $75. So they tell you one thing and then do another.

I am not sure how to rate the service. The Tech arrived said no repair must be replaced. He was supposed to come back on May 22 at 6PM. At 10Pm no show. Rescheduled for today at 6PM. I am not sure if claim is going to be honored or refused. This day three no hot water. I am sure this is not Choice's way of doing business. Either way I need a final answer and the water heater needs to be replaced.

AC went out and Choice sent me someone to take a look at it and fixed the issue fast. Hope this fixes the issue for the long haul as I had someone come out before I called Choice and they quoted me for about $1500 worth of parts and said a main part of my AC unit had a leak. Will monitor it as both companies gave different observation notes.

James was very helpful and made every attempt to meet my needs. We are purchasing our first home which is in Tennessee. Doing all that long distance from Virginia is very stressful. Being 65 and doing it for the first time even more so. James made dealing with your company very easy. I hope the policy will serve us as James presented it. Only time will tell.

AC Repair - Most knowledgeable person that has been in our new house and we have had many that have come in to look at what was needed. Everyone wanted us to just get a new unit and that was not needed. AC works great.

The serviceman did a good job and eliminated the leak. The diagnosis was to pull and clean the unit at a price of $375 per unit. I was considering the recommendation but have not been able to reach anyone on the telephone. Only get a voice message as of this writing, no return call. Really not interested in a company that doesn't return a call. Surprise they made the Choice Warranty list.

Representative was courteous and very helpful. He was knowledgeable and he gave us several options to choose from! We had used another home warranty company for years, but I decided to check online for reviews and Choice Home Warranty had the highest rating so we decided to call and go with them!

I went ahead and let the electricians replace the ceiling light/fan but still have not gotten approval for work. I don't know what to do with the receipts I have. I opted for the option to get my own service providers because we live in a small town and it is difficult for you to find them. So I have paid them and wish to be reimbursed. Please help me know what to do next. Thank you.

Garage door not working. Technician came out only to tell us the springs on the garage door are not covered. When I put the order in I specifically said the problem was not the motor. So we had to pay to get the door fixed.

I made the error of submitting my initial claim incorrectly. It was denied. I realized my error and called immediately. My first contact said to "dispute" the decision by clicking the link and following the process. I did this, but Case Managers only work M-F. This was Sunday evening. I then contacted CHW Monday morning explaining my mistake and was told that the claim was going to be resubmitted and dispatched. I then received a call at 12:30 Monday, May 20th from my case manager Christine and was told that the case was going to be dispatched. By 5:30 pm the call still had not been dispatched nor had the claim status been updated. I submitted a BRAND NEW CLAIM with the CORRECT information and I am today FINALLY getting repairs completed. 4 DAYS LATER

I've been without AC for 2 weeks. The company sent unqualified people who ruined my entire unit instead of just replacing a thermostat. They didn’t work for the company listed. I wasn’t told about the second appointment until the guy showed up at my house either.

Courteous and efficient. Took only a few minutes to schedule an appointment. Each of the vendors that arrive here are excellent. They are able to communicate back and forth with Choice so repair often does not require a return visit.

I was told the air scrubber light was burned out after I put in a energy efficient thermostat by the installer of the thermostat. When S.O.S. arrived to fix he took a picture of it and stated the light was not burned out.

I am currently in the market for a home warranty and received a call today from Choice who wanted me to buy today. When I told him that I needed to discuss with my wife he again pushed and hung up on me before I could finish my sentence. I can tell that I will pay more for a warranty than give Choice any of my money for the way I was treated by their sales person.

Finding a good home warranty - Very helpful and did what he could to save me money. Explained coverage very well. Since I just ordered I can’t vouch for how the response will be. I researched online and they had very good ratings. I did add the sump pump due to the recent weather we have experienced lately.

I placed a claim for 2 ceiling fans: one is completely burned out, the other has some switches that are defective. Choice will not pay to have either repaired. They are offering me $70.00 total. They are indicating that they do not cover lighting, which is a part of both ceiling fans. I would not recommend Choice - it is not "peace of mind" when they find a way to not cover an item... It is not "peace of mind" when you can't speak with a decision maker that is knowledgeable of house components.

In two attempts to get service for plumbing issues, one tech did nothing to resolve problem, the second issue was "not covered" by my policy. How can a wax ring issue be excluded. I will NEVER deal with Choice Home Warranty after this contract expires.

Stove - Pace was very professional and thorough in his pursuit to please the customer. I would recommend Apallachee and Choice anytime. Pace was careful to explain everything that he was doing and why, what was covered, or not, timeline for parts that he needed to order and turnaround time for his return. Great job.

Bathroom sink was leaking and valve needed adjustment. Took a whole week to finally get someone and they came and then never heard from them again. I called and was told that they would come the next day - waited and waited and they never showed up. Had to close that case and open another and took more time. Finally CHW found another plumber and to find out that I needed a new faucet and the conclusion CHW does not cover a new faucet so I had to find my own plumber, of which thank God I did and it was fixed the same day. If CHW would have found a decent plumber in the beginning I would have found out sooner. I do not believe that CHW had good contractors in the NYC area.

It took a few days to find just the right technician, but when Jet Repair answered the call, he was prompt, on time, courteous and took care of business. I am so glad I have your insurance coverage. It makes my life less stressful. Thank you.

Received call from representative regarding the online quote. Representative gave me an additional 20% off with the purchase of the warranty. Representative was very pleasant. The warranty is new. I have not had the opportunity to use it as of yet.

Mr. Wayne ** did a superb job for my subscription. Friendly and informative. He recommended their VIP program that extends the coverage and lowers the rate. Really worth the money. I went for it without hesitance. Hope their service will remain excellent when I need them in the future.

Shop never called early to confirm his time to repair. Called an hour before telling me he is on his way. Third day, still waiting for repair to be done!! Wonder if this is the norm for your customer satisfaction rating.

Our built in microwave went out and we called Choice. The repairman they sent was personable and knowledgeable. When he left I knew choice would either repair or replace. They ended up replacing our appliance with a fair amount. I felt this process went very smooth and in a timely manner.

05/21/2019. I just got my Home Warranty today and the price was great, I got a nice discount. The person that help me was very friendly and offered more plans but it was impossible for me to pay for it all at once. I am happy with what I got today. Thanks so much for helping me with this.

My experience with this company is AWFUL! Every time we have used them, it has been a month or two to hear back on whether they will fix our air conditioning until. Very rude customer service when you call. Will NEVER recommend them or use them.

me that a part had to be ordered and he would get the work order approved and he would be back out to complete repair. He asked for his payment and I wrote him a check. The repairman seemed knowledgeable and was very polite. The work order was approved for repair at 9:38 PM on 5/10/19. I called the repairman on either 5/14 or 15 and asked for an update on the repair and he informed me that he expected the part to be in on either 5/17 or 5/20.

Refrigerator compressor was bad. They said something else caused this. After that they said it was not covered. They ended up giving me a part payment to get it fixed. Same with the ice maker they sent a used dirty part which was broken and had to send another part which also was used. This did not fix the problem. The problem was there was not enough water going to the ice maker and as usual they said it was not covered. They gave me a part payment to get it fixed. Total time to get refrigerator fixed over a month.

I was having AC problems, called Choice Home warranty. The response was quick. They set up a tech to come out, take a look at my A/C. The tech's name was Marlin. Marlin was friendly, very knowledgeable. It didn’t take him long to locate the problem and repair it. I would highly recommend M R A/C heating if you need A/C repair.

This is crazy, the light connected to the ceiling fan was not covered but the fan was covered, that makes absolutely no sense. It was all one piece. I really just don’t understand, as coverage, I reckon because it does make a no sense of one thing can we covered that you’re connected together but the other one can’t.

We placed a repair order on Sunday afternoon and the dryer was fixed by 1 pm on Monday. The service tech was friendly and efficient and showed up a day earlier than expected. I could not ask for better service! Thank you!

I was with Choice for over 3 years and after an unfortunate situation which arose with Choice, I elected to leave based upon how I was dealt with by an alleged "supervisor". After some months and in moving to another warranty company, their service was awful when a minor need was necessary. With that, I elected to move back to Choice only to have the salesman attempt to "hard-sell" me on your 3 year program. If he hadn't tried so hard or at least given me some time to consider, I might have, however, his insistence that I give him an immediate answer made me suspicious so I declined after his numerous but failed veiled condescending statements. After realizing I was not going to purchase, he just hung up on me!

We not the company doing the work were contacted regarding schedule, So I missed a whole day of work and no contractor showed. Plus when the parties involved work out a time, then home Warranty didn’t pay. Have too many loopholes to avoid paying. Will never renew.

The plumbing company was there less than 2 hours after I filled my claim. He came very professional, do his job, explain how the garbage disposal work and left. That service was excellent. Pronto, fast, on point, excellent.

Technician was prompt and very efficient and knowledgeable of his job repairing our AC unit. Customer service was exceptional. I would recommend this company to all my family and friend. I received 5 star treatment. Technician was very friendly and pleasant.

I filed a claim with Choice and 4 days later my air conditioner was fixed. Fast friendly service. And the co that came out did a great job for Choice. I like it when a company does what they say. Hard to find nowadays. Highly recommend Choice Home protection.

I called expecting a high pressure sell. Boy was I worng. The young who answered was soft spoken, friendly and very pleasant. He explained all my options answered all my questions. And spent extra time to find me a price I was comfortable with.

Words cannot express the magnitude at which this company has agitated my soul. My family and I have been without air for a month in 90+ weather. The lack of concern for the safety and well-being of their customers is both alarming and mind boggling. Oh how I wish my family could breath. I have elderly parents, an infant and children who have battled asthma and this company has yet to replace a $1500 machine so that we may all breathe properly. Shame on you Choice Home Warranty. For anyone reading, please, AVOID THIS COMPANY AT ALL COST!!!

Expert heating and air delivered as promised. Very professional technicians and very nice people. I would highly recommend them. This company picked up the dispatch after another failed. I highly recommend them for any and all repairs on air conditioning.

This company is a total scam. If they do not want to cover a repair, they simply do not assign a technician and want you to do a reimbursement plan. So when you get your own person, they have to spend hours on the phone to get "approval" for a repair. Most companies will not do this so then you have to pay that company for their time and repair if it's an emergency. After that, you submit your receipts for the out-of-pocket repair, CHW simply claims that you didn't follow their rules and won't pay you back. This has happened to me on an air conditioning system that went out in July; a leaky valve under a sink; and a pool filter that went out. I have not received 1 reimbursement dollar from them over this past year. I filed a complaint with the BBB in New Jersey to no avail. I'm filing a complaint with Consumer Affairs to see if that helps. If we customers stick together and boycott this company, then maybe they'll change their ways.

This was the worst excuse for a service that I have ever had. Since there was no lint for him to clean I was told I needed to call a special service that would get on the roof to clean the vent, MAYBE that was the cause if not set the timer for longer period of time and not use the sensor dry.

I worked with your representative, Tim ** and he did a great job of working with me to find the perfect option. We covered everything from coverage package options to pricing packages. I would definitely recommend Tim and Choice Home Warranty to friends and families.

I was very pleased with the way Kevin ** handled my call. He helped me find the option that best suited me. He was very patient and professional. If all of your employees are like him then my experience with your company moving forward will be a pleasure.

I put in a claim on Saturday, not expecting a response until Monday. When I got a response, I called the tech to confirm and he said he did not accept their work because they deny every claim he gets.

Neil did a great job assisting. I have sent his info to 3 people to sign up. He was very thorough and helped me with the best plan for me. I researched your company and found you were #1. Offered the most coverage.

On May 8 called with problem with washer, appointment scheduled for May 11, on May 12 determination was made to replace washer. Very prompt and courteous from customer service person who answered phone to repairman. Really liked the email updates.

I received a call after I entered my contact information in the system. The call representative was highly professional, friendly, and informative. Provided various options. Got me to sign in within 2 hours after my first visit to the website.

The service tech arrived within the time frame. He was pleasant and checked over the washer. He informed me it would need parts which would be ordered. I received a call from the company the next day informing me that they were ordered, and I would be getting a call to set up another service call. So far, I am pleased, but I hope it doesn’t take too long to complete.

CAMERON ** delivered outstanding customer service‼️ I was an American Home Shield customer for more than 10 years. I called Choice after Googling Home Warranty & Choice came in #1 & AHS was #3. CAMERON was thorough in his explanations in answer to his questions. He presented Choice’s current promotions, focusing on the savings & benefits. He even gave me his direct phone # for any further questions AND I signed up, even though that wasn’t my original intent‼️

Refrigerator repair. The appliance technician did a great job. He was very personable and explain die everything that I wanted explained. And he was very patient with me and his explanations. I would like to have the same a gentleman again for any.

Our toilet started overflowing when the washing machine was running. I called CHW on Wednesday and they had a Technician with us the very next day! We were kept updated with emails and phone calls, every step of the way. Very professional, fast and friendly service. Thank you so much!

Appointment was set for Monday 20th for tech to arrive on site. Called tech with number provided and tech came to house on Sat 19th 8:am and returned that evening with parts to repair A/C. He conducted himself in a professional and personable manner and left the area clean. His prompt services was beyond that expected. Job well done!

Washer locked up in the beginning of the wash cycle we could not open the door to get the clothes out. Josh from Quality Appliance was very nice. Washer on the ‘Normal cycle is reading 14 min which isn’t right, will call Quality on Mon.

Tech unprofessional in appearance and no ID, no commercial vehicle. Tried to charge additional money cash only did not find anything to repair. But system left not cooling. After I asked him he stated talk to warranty company. Would not recommend. Will be canceling my policy Monday.

Authorized repairman to do job and gave him auth #**. Now after I paid repairman. Won't pay me back only half of claim. This is really outright corruption. I would never expected co like this to get a good rating by BBB. I will still see what action I can take. Please contact me **.

My service rep, Tracy, was wonderful! She was patient and explained everything very clearly! You are saving me several hundred dollars over the 3 years plan. This is better than American Home Shield. Thank you very much!

I am very happy with CHW. My last experience was not great. My AC was not cooling. The tech said the unit was good, must be the thermostat. I asked him how much and he quoted me the ones he has are $250. I said I couldn’t afford that and he recommended Home Depot and you can get a much less expensive one and install it. The next a.m., I looked up my coverage and found it was covered. He was not aware that my thermostat was covered and he could have replaced it right then. I spent another hot night with the added worry of cost and finding someone to replace it.

Salesperson spoke very fast. Gave me 1 year deal and then tried to sell me 3 year plan. Very pushy and unprofessional. Said he was a manager. When I said I did not want 3 year he finished order for 1 year plan. When I got confirmation for 1 year plan it was not the deal he quoted; $50 higher so I cancelled same day I purchased.

Understanding that the phone sales folks are on commission and that’s fine but my person, Tracy, was a tad aggressive in my view and not a great listener. Had just made the decision to sign for a year and was made to feel inferior for not agreeing to the three-year plan with its added benefits. Maybe it was the New York/New Jersey “dialect”!

Nonworking AC in bedroom - Choice scheduled me a service on Monday while I reported Friday morning. This was not acceptable to us. The good thing we were given the name and contact of the contractor. I called Airmatics and Vlad came and repaired the unit within an hour. I am very satisfied with Airmatics but disappointed with Choice, for no regards for the customer concerns and sufferings and no effort to even try to expedite matters.

I was very happy with Choice but the plumbing company that was sent, I was not happy with. It had to do with their customer service. I had a 7am-11am window, the plumber didn't get to me until 3pm. This only happened because I had to call Choice; I never heard from the plumbing company, I had called them first but was only able to leave a voice mail that was never answered until they heard from Choice.

The tech was fine, just had to make two visits. Didn't tell me the first time my call wasn't covered by the warranty, so I ended up paying an additional fee of more than twice the service call to get it fixed. Maybe more communication between the contractor and CHW? Regardless, my issue got fixed, so the experience wasn't bad really.

From the start of the call to when they came to fix the break, this was done in a timely matter and a professional matter, so far so good. Great job, well done, would tell everyone about this company, let them know what a great job you do.

I had to call CHW due to my HVAC wasn't blowing cold air out!! I'm so very grateful that I took this home warranty when I bought my house in March. It's already paid for itself. CHW sent Lynnco to fix my unit, found the problem but then had to order the part needed. The fellow that came out was very nice and professional. I would use them again and also recommend them. Thanks.

Service person was on time and knew what the problem was and had it fixed in no time. No problems with the faucet since. I would recommend Choice Home Warranty to anyone that wants good customer service and timely service.

I've had Choice, several years now, and they've come every time with good references; companies and done A/C repair, plumbing issues, & the jobs all have turned out Excellent. They even transferred Warranty from a house I sold, to another home, I own.

I am very pleased with the service I received from Whidden Air and Electric out of Houston, MO. They made an appointment for the next day, arrived on time and quickly accessed the problem. The problem was quickly repaired. They answered all of my questions and were very professional and respectful. I plan to have them perform my annual check up of the furnace. I will certainly recommend them to my friends.

I have been without a refrigerator for over 3 weeks. The first company never showed back up after original diagnosis, the second company identified the defect, but part in back order. Choice passes to another company to come out and diagnose and have yet show. Offered me $600 buyout in a refrigerator that is over $2000 dollars. Terrible customer support, as soon as my fridge is repaired I will be cancelling my coverage and going to a good company. I would not recommend Choice to anyone.

I am extremely satisfied with the prompt service I received due to an air conditioner issue. The order # was issued immediately and technician arrived within 24 hrs of my first call. The repair was immediately approved. The technician was very polite. I would highly recommend Choice to anyone!

This is our second claim during our initial (and only) service year with CHOICE Home Warranty. Our upstairs AC unit stopped cooling. We called a local technician who identified the problem as a failed compressor. I then submitted my claim to CHOICE. The service technician from CHOICE confirmed the same problem. I then received a denial of my claim from CHOICE reciting some ambiguous language suggesting that we had misused the item in some way and that the failure was not the result of "normal wear and tear." I brought this information to the local technician CHOICE had sent for the service call and he said the failure was indeed the result of "normal wear and tear", meaning the claim is covered and should be paid.

I have maintained a home warranty on my home for the last 9 years and it's been the best investment. I will admit that sometimes the cost of the policy at the time of renewal can feel high but it's knowing that if anything fails or breaks in my home, my homeowners want to policy is there for me. It's one way not to stress about things that surprise most families when it comes to repairs of the major appliances and mechanics in the house.

Dishwasher. This company sucks. It doesn't pay for crap then if you do pay it like a third of what the replacement value. Never have had such a bad experience in my life... This company is fraudulent. You want to take people money and never pay. This policy has so many loopholes for you to get out of paying people. You probably pay one out of 10000 claims and only pay Pennies on it.

Updated 06/19/2019: I am reposting my concerns because Choice home warranty has not responded since I last commented. The following was my original posting as well as my second response to their response. I chose Choice Home Warranty because of some reviews I found online. However my experience with this company when I made my first claim on an Air Conditioner issue, has made me realize I made a bad decision. First item is that they used a contractor that was not licensed in my community. Second is that they ended up denying my air conditioned repair request based upon an exempt item listed in the heating section. They would not cover anything that was a "valve" under exceptions in the heating coverage section. This exception was not in the Air conditioning section-remember my problem was that my AC did not work and the broken part was in the Compressor unit itself.

My dryer was fixed in a timely manner and the repair person was friendly, I would recommend this service to friends and family. The only issue I didn’t receive a phone call but he did text to let me know what time he will show up and he stood on the promise he said.

Greg was our customer service rep he was awesome. Answered our questions quickly. Seems to be a good value. Very helpful and friendly. I would recommend your company to our friends and family. A family member recommended us to your company.

I reported the problem with my dryer on May 8. The technician came and said it needed a new motor and left. I received an email from Choice saying the work had been approved. Had to wait several days for the parts to arrive and technician came out to install. During installation he found it needed additional work. What dissatisfies me is the technician attempted to call Choice and get additional work approved. They would not approve over the phone telling him he had to make the request online and wait for approval. The technician called yesterday and said the work was approved and he would call again when it arrives. It is now May 17 and I still do not have a working dryer and I've had to take wet clothes to a pay laundry in another town to dry them.

Brett was absolutely wonderful and patient with me in getting my transaction and contract finalized. I'm sure that all my needs will be met if ever any of my home needs any repairs. My neighbor highly recommended them to me. Another friend that lives close to me did as well.

Eddie was pleasant, very thorough and full of good information; I did not make the sales process easy because I did my homework with your major competitor and he was able to address all my concerns thoroughly. He went a step further and found other deals we could take advantage of and gained more business from me.

I had been having a problem with my washing machine for a while as it kept getting stuck between cycles. I placed a repair request online with Choice Home Warranty. They immediately set up a claim and contacted a repair service, including setting up an appointment. The next day, the repairman came and promptly diagnosed the problem. After leaving to get a part, he came back and was able to fix the washing machine quickly and efficiently. I was very happy with the response from CHW and the repairman that they sent. Great service!!

This company scammed me out of $600. I paid that much all year until I have one claim for a stop working A\C. They denied the claim stating that my system has rust. They pulled up some obscure wording in the contract not to cover. I have an old home and all my systems have rust therefore nothing is cover. Please read the fine print. This company will take your money and not cover a thing! Worthless. I hope I can save other consumer from making this huge mistake.

Salesman was very pleasant and helpful. He offered a few different plans to fit my budget. I asked him to prove he worked directly for the company. He proved to my satisfaction that he did. All in all it was a pleasant experience.

Really the proof will be when you are needed. Until then all is good. Have had bad experiences with your competition. Hope this will be better. Have six years to determine if this is a good company. All sounds good but time will tell.

I was being told that all the things are covered including cooktop exhaust. When I needed a service I got response that it's not covered. I pay every month and I paid 60 dollars as well. Very disappointed. American Home Shield has told me to switch to them and they will take care of it.

I recently changed from Home Shield to Choice. I began hearing negative comments about Choice. However my experience has been totally positive. I have used them for electrical issues and the AC. Customer service rocks and the professionals they've sent were friendly and proficient. I would recommend them to friends and neighbors.

Prime contractors technician called us on Wednesday when he saw that this is emergency as sump pump failed and it can flood the whole basement and diagnosed the problem and completed the work very efficiently and made sure that sump pump is operating well and outside water is flowing well. He was friendly, knowledgeable and courteous and I would like to use them for my future problems if I have any.

No completion, I'm paying out of my pocket for my garage repair. I was misinform. Job was perform in my garage, when was time to pay the service company. Choice denied the authorization of my claim, refuse to admit their mistake. It is not fair.

AC check/repair - The tech that was sent arrived on time and was very professional. He was knowledgeable about all the questions asked by me as well as my husband's questions. He was very patient and took his time in serving the check and repair of the AC. Excellent job!

Duct work - Donald Wall of Wall Brothers Heating and Cooling was friendly and very knowledgeable of the problem. He would be somebody I would hire for more work if we did not have a home warranty. I don't feel like I need to say any more on this subject.

Submitted a claim Sunday after 8pm and before 8am Monday had a scheduled time. By 8:50am, the company called to move it up to the next day (they were closed when the appt was actually set up - must’ve been an auto system). They came today, got authorization immediately and parts ordered. It sucks that the fridge went out and we lost almost everything BUT for $45 they’re fixing the problem, QUICKLY. And it sure beats spending hundreds on a new fridge!!! We have actually referred several people but their realtor talked them into one they always recommend (which has 2.5/5 stars & REALLY bad reviews). We will continue to spread news of Choice Home Warranty as they actually do what they claim!!! We’ve had them since about 2014 and haven’t had not one issue with them!! And as long as we renew before it expires, the price NEVER changes and we usually get a 2 month free bonus!!! Not a negative word about them!!!

The technician who was sent out was great! Mike from AM PM Services was very helpful and kept us informed every step of the way. I am disappointed though with what he was allowed to do based on the warranty. We have an AC unit that is over 20 years old and instead of replacing it, we paid $275 out of pocket for a bandaid repair. Despite purchasing the home warranty, I have a feeling we will be paying out of pocket for a new unit down the road because you will find some reason not to cover it.

I had previously researched this company and had concluded that this currently meets our need. Rate is good and only one lacking service is our coverage for the stair lift. We trust not to be disappointed with our new Choice Home Warranty Service.

Updated on 2/28/2020: I filed a claim because the lavatory drain in my bathroom was extremely slow draining. A technician from SC Jetting Drain and Sewer arrived the next day. He was very courteous, efficient and professional. He corrected the problem in just minutes. I was very pleased with his appearance and demeanor. I will recommend your service (and have) to my friends and family. Thank you.

Maurice was helpful and friendly. I felt they he was very knowledgeable and responsive to our needs. We spoke a few times before making a final decision and he never pressured us. The process was very easy. I highly recommend.

Furnace repair under warranty. Jimmy from AirPro called within 24 hours, set appointment and arrived on time. Evaluation of problem was quick & professional, repair made within one hour and he was out the door. Great work, dependable response from Home Choice! Great response time from Jimmy at AirPro and great service, knowledgeable of the product & quick repair.

The refrigerator was not working properly, not cooling or freezing. The individual that came to check out and repair my refrigerator was knowledgeable, courteous and friendly. I am very pleased with the results. I would highly recommend the technician to anyone that asked.

I would like to thank CHW for their fast response sending over $75 Rooter Man who unclogged my toilet quick and fast. He was very courteous and respectful and got the job done. Thank you CHW for taking care of us of the problem we were experiencing.

My dryer went out and then 2 days later I was in the hospital. I got home, filed a service order and an appointment was set for Tuesday. I wish they would call before setting appointments, but I ended up calling the technician and they were flexible enough to make it out on Monday instead since I was still home sick. It took 2 hours but my dryer is fixed and I only paid a $45 deductible.

When I purchase Choice Warranty they said they cover water leaks. I believed them because I had it with American Home Shield. Everything in your home is a wear and tear part. So not to cover the cartridge in the faucet Ian ridiculous.

I have to say we were disappointed in how the dishwasher claim was handled. When the technician came out to check our dishwasher he explained that it would cost 400.00 to repair. It would be worth replacing the dishwasher with a new one. My experience with other warranty companies is that they pay the technician to replace the dishwasher. The technician are able to make the purchase at a wholesale discount. We would be fine with paying for the installation. But that option was not provided. We were told we would receive a check for 179.99. That cost would not cover the cost of a new dishwasher. Then we were offered a final amount of 230.00. Which is still not sufficient. Even if Choice offered 300.00 it would make the cost of purchase, delivery and installation more palatable. We have a three year contract for two homes. We believe we have invested more than enough money to cover the cost of a 400.00 dishwasher.

Once the right technician was contacted the process was timely and very Professional. Can't wait to complete the repair. It was good to know that my coverage would take care of the repairs without any out of pocket costs.

After 3 bungled attempts I finally got a company that did what they said they were going to do. CHC was great, they came early, diagnosed and fixed the problem. Choice not so much. I had to keep calling and calling to get things done.

The technician was prompt, polite, and thorough. He kept me informed during the process by letting me know what the issues were and about having to communicate with the warranty company for approval. My dryer was fixed with 2 hours, and he cleaned up the debris from the service area. I'm very pleased with how my dryer is working now.

Very happy with service. Will recommend friends and people I know. Thank you. Excellent customer service and follow up until job is done. I will let the people whom I in contact with them in community as well as on religious activity gathering with them once again. Thank you. Vishnu

The Plumer did a excellent job. I would recommend this company to my whole family. Very knowledgeable, fast and gets the job done. Came on time and fixed the problem very quickly. I would recommend this company to everyone.

Purchased Choice Jan 2018. My air went out, they refused to fix it stating it was because of maintenance! You cannot maintain a blower motor! I had to buy a new air handler handler costing me $3400! My $2000 washing machine started smoking, technician came, said it was a bearing. Choice wouldn't pay for the repair and then offered $350! After an argument they agreed to go to $500. I had to pay an additional $800 for a new washer! My dishwasher broke, took the company 4 months to get their act together to get it fixed a $50 part! Now my downstairs air handler stopped working, they sent a kid out that was 5 hours LATE. He looks at the unit for 2 minutes, comes back and says it's out of freon. WHEN I CALLED I TOLD DISPATCH THE LOW PRESSURE SWITCH WAS OPEN! He then tells me he needs to contact Choice to get an approval. Of course Choice denies it.

My first time using Choice, there was a smell coming from the sink and we figured it was the trap. I called and I was set up with a company and they called me. The person on the phone was very rude. I end up hanging up on her and called Choice to explain the problem, and they immediately set me up with another pluming company OPS... The person who showed up, was not prepared. He had no bucket to catch the water when he removed the trap. He needed towels and or paper towels to clean up after he got water all over the bottom cabinet. He did not make us feel like he was an experienced plumber. He finally put the trap back on and left. I have no idea if the problem has been resolved, there is no smell as of today. We shall see..

I have a leaking water heater and I was told that they do not cover that, only the components of the water heater. The entire water heater should be covered, and it is not. It makes no sense. I will never do business with this company again and will not recommend them to anyone else.

I called to start a New Home Warranty Service Contract, I spoke with Luke **. He was very courteous and confident. Luke offered to work with me on the new Home Warranty Service Plan. Luke was very helpful in my consideration to choose Choice.

Luke ** was my sales rep and did an excellent job. Very informative, listened to my needs. Good salesperson. Explained the benefits of a multi-year option compared to a monthly. Was also very friendly and enjoyable to speak to. Good job Luke!!

This company offers you the world, but when it comes to delivering their promise, you might as well talk to the wall. I put in a claim for a leaking pool pump, they sent a tech out and he says that it is old and from normal wear and tear the housing has a small crack and will need to be replaced. So Choice denies the claim, and I must say the rep who I spoke with was outright rude. I had two other pool techs look at the pump and they both agreed that their tech was right, this crack is from the age of the unit and is very common. So if it is from normal wear and tear should they deny the claim. You are suppose to have peace of mind when you buy a home warranty not total frustration when you need them.

I was very satisfied when I contacted the sales department. I wasn't haggled. It was very painless to get the ball rolling and at less of a deductible than competitors. I only hope I didn't miss any fine print.

My outlets stopped working in one room and it required more than resetting the breaker box. Choice Warranty sent over an experienced electrician who found the problem right away and corrected all my damaged outlets. He worked quickly and was very courteous and friendly.

No power to AC unit. Took about 45 min but electrician found AC switch. AC is now working. Very thorough with his work. Job well done. Was very impressed with Choice promptness to fix my problem with AC unit. They scheduled electrician to come out next day when I reported claim. Thank you.

Techs sent to home are pretty good. But you can’t get any answers from customer service and the online system gives vague preprogrammed responses and never allows interaction with real person. Worst service possible. There is no desire to solve your issue from customer service or go over process. They simply want you to shut up and go away.

Representative was caring, understanding and while offering additional services was sympathetic to my desire to take plan I ordered. This seems crazy, though I look forward to trying out the service to confirm the reviews that reputable technicians are deployed.

Two fellows came to my home after calling me to say they would be here in twenty minutes. When they arrived, they immediately started working under the sink. I was informed there was a crack in the metal disposal. They replaced it with a new plastic one. I paid my deductible and they left. Both fellows were pleasant and knowledgeable. Choice Home Warranty saved me money and time.

Updated on 05/15/2019: Update: CHW lied on their response to this review. The case is NOT closed AND THEY KNOW IT. CHW response is a lie. Tech was a no show YESTERDAY 5/14 after Supervisor Luis confirmed they would be. I'm at home now waiting again.... CHW only responded because they know that a month to fix a fridge is unfathomable. If their resolution/response time was as prompt as their response on this site to my review...well we wouldn't have a problem then would we? Consumer: They offered a free service call. Which would YOU prefer? -- a free service call or a running fridge for your family of 4?!?! Don't be fooled. CHW suck and they know it.

Microwave replacement. Awesome service. The time they took to see the problem and then decide on what to do next was awesome. I always had the best experience with all of my service calls. I would give five stars to CHOICE HOME WARRANTY.

My technician from Aim High Heating & Cooling did a great job! He even worked my repair into an earlier time slot, which was much appreciated. Also appreciated the timely communication, letting me know approximately when he would be arriving. I previously used a different Home Warranty service. I have to say this was a welcome change.

A client for five years, I have enjoyed the security that this company will take care of all my needs insofar as appliance repair. Prompt service with reliable contractors who are excellent in their field. Notification at every phase of claim from beginning to completion.

Same day tech support provided with 45$ service fee that covered an AC part that would have cost us 200$. Stars are related to this experience. It is easy to cover a 200$ part when I pay 600$ annually. No big ticket expenses yet. Home built in 2011.

My toilet blocked on Sunday. Plunging did not help. I submitted my service request online on Sunday. Within a half hour I had an appointment set for Tuesday. Which was easily changed to Monday. Everything was fixed by 9:30 Monday morning. Excellent, quick, professional. The best home warranty plan I have ever had!

Had 3 outlets that stopped working. The repairman came out and did them in a matter of minutes. He was very nice and let me know what was wrong. I needed a new outlet. He had the parts and was fixed all 3. In a timely manner. Let me know exactly when he was going to be here. What he was driving.

Dryer burning smell. My experience with your company was wonderful. Your tech Durrant was very knowledgeable, knew right what the problem was and fixed it with a very professional performance. I thank him immensely... if and whenever again I would request Durrant for my serviceman.

I have had Choice for several years now on multiple properties. I called them last week as my A/C was not cooling and they sent a technician over who said the refrigerator coil needed repair and that it was normal wear and tear and he was sure Choice would cover it. Choice denied my claim saying the technician said it was rust and corrosion. I called up the A/C company which sent the technician to verify and they confirmed that Choice was lying and their report clearly states normal wear and tear. At this point my case was handed over to a case manager who called after 3 days. We live in Texas and the heat has already become unbearable. My kids are sleeping without A/C and it is very, very bad.

The problem with the garage door opener was identified quickly and the repair was done in a very reasonable amount of time. The technician was very friendly and made a concerted effort to ensure that the repair was of the highest quality. I was very impressed with this contractor.

Refrigerator would leak occasionally. The defrost sensor was not working. Repair service called to make an appointment. They arrived on time. Fixed the problem. The refrigerator no longer has a water leak. Thank you Choice Home Warranty for taking care of the problem in a very professional manner.. Danny

So far I am very satisfied with the service and information given to me to decide on a policy. The assistant on the phone was very helpful, and considerate. If your action and consideration continue, I don't see how anyone can be dissatisfied.

Cameron was very helpful and knowledgeable, he made me trust in your company. I had a bad experience with previous company, and he helped erased my apprehension. I hope my experience with your company is as pleasant as my conversation with Cameron.

I found my hot water heater was leaking on a Friday evening. I made a claim and a plumber was sent Saturday afternoon. By the time the assessment was made the Choice dept that was responsible for approving the claim was closed. I live in the pacific time zone and it was still early here. I had to wait until Sunday morning to get approval. Now the plumbing vendor did not work on Sundays. Luckily for me, the plumber called his supervisor and was allowed to come out and install the water heater on Sunday. I think that since the claims dept is open 24/7, at least one person in the approval dept should be on duty 24/7. Remember, when we call you it is usually an emergency. We shouldn't have to wait for approval. Your business is like the police, fire, and hospitals. It should be open 24/7 The plumber, Andy from 5 star home services was great.

Water leaked from the washer during the wash cycle. A diagnosis was needed to determine the source of the leak and make the appropriate correction/repair. The company referred was very easy to work with and accommodating for our schedule. The technician was efficient and quickly diagnosed and corrected the problem. He also left a business card to call if the problem was not corrected.

Updated on 05/19/2019: This will be my second review on Choice Home Warranty to let people know just how they operate. April 29th claim was turned in for non-cooling A/C. Assigned repairman CS Air Services April 29th, came out 4/30/19. Write up ticket states found system frozen leak in evap coil, needs to be replaced. I was told, "We are not responsible for malfunction or improper operation due to rust or corrosion of the system and appliances", claim was denied. Have never heard from a person from then on. And the work order does not state coil had rust or corrosion, says it needs to be replaced. I have still to this day have not talked or received a return email from Choice Home Warranty. Oh they did respond to Consumer Affairs to make them look like they have done something, but not to me. I was told through Consumer Affairs to get a leak check.

A broken dryer (covered item) was going to take more than a month to be fixed after a delay of nearly two weeks just getting a technician out. Choice Home Warranty agreed to pay me directly in lieu of the repair. Check was promised in 30 days. More than two months have gone by and still no check, despite three calls with different explanations each time. I am now having to go through our attorney general's office in an attempt to have the company carry out its contract obligation and promise.

After a lousy first experience with Choice, I almost didn't sign up again. But this, my 2nd claim, has been hassle-free so far. The only problem is that there aren't any service people in my area, so I have to pay upfront and wait for a reimbursement check. Hope that it's sent out within 30 days, as promised.

Troy ** was very helpful and explained everything in detail. He went above and beyond my expectations with answers to every question I had asked and he knew the answers. Very enjoyable conversation. He even had to call me back due to reception issues which was a nice, courteous thing to do. Thanks Troy **.

First Class Air LLC - The young man seemed to be very knowledgeable and professional. He recognized the issue and replaced the part. I wish he had left me a copy of what he did for my landlord's records. As he was leaving he said "I hope this is covered." I wish he had checked first. However he didn't seem to think it would be an issue since we have the AC serviced every year. I would call him for any future issues.

The amount of time it’s taking to fix the air conditioner seems so ridiculous. We are having to wait a week. I asked to try and put a rush on it and wasn’t answered back. Going without air for a week with children is crazy.

Service rep. was friendly and courteous. She took the time to answer all my questions. Did not appear that she was reading from a prepared script. Appeared to offer the best contract while saving me money. I would recommend Choice Home Warranty to family and friends. If I should need to contact Choice for a service visit and it goes as smooth as my initial contact with Choice I'll be a happy customer!

Air conditioner - We found the service tech to be very knowledgeable and courteous and CHW was very fair to work with. The tech had what he needed to get us back on line and he is going to bring another part to finish the job.

It does not cover by CHW. It was covered under 2-10 Home Buyer Warranty. Last time attic fan was replaced when we had 2-10 Home buyer warranty. I wish I did not switch the policy. I just cannot understand why item like attic fan would not be covered.

I called Monday because my AC quit cooling. The gentleman at Choice Home Warranty asked me some questions and he was very polite. He told me I could check my email and they would set up a time. The gentleman showed up and had it repaired and left in under 30 minutes. All I paid was $45. They were all great.

This was one of those rare serendipitous situations that just sneak up. We arrived home late Thursday after being gone for eight days. Starved after a day of travel, I barbecued a steak for dinner and threw some scraps of food into the disposal and nothing happened. Early to bed, I tried the disposal again on Friday morning. Still nothing happened, and shortly after 9am, I called Choice Home Warranty to get the problem resolved.

Dryer and cooktop repairs and decommissioning - Technician from Appliance Fix Service was excellent. He is very knowledgeable and is superb in his diagnosis and fixed the problem. Also diagnosed my stove problem which needs to be replaced but we are not happy with the cash offer to replace. The amount offered is not enough to pay a technician to replace the gas cooktop. They offer a paltry sum to decommission rather than replace.

Fixing central unit. I had no trouble reaching out about my problem, received an appt. right away. Technician was polite and explained the problem. Went to get the part and fixed it. All was working great when done. Very pleased customer! Will recommend Choice Warranty.

Dryer repair - I am well pleased with the service provided. I like how easy it is to file a claim and how quickly a service provider is assigned to the job. AMC Appliance Repair technician was efficient and very polite; he explained the work he had to do and he dedicated the time in acquiring the part and completed the job. I am well pleased.

We noticed our AC had gone out Monday evening after returning from work. We called Choice Home Warranty and made an appointment for Thursday. The day of our appointment the technician broke down on the side of the road. I called Choice Home Warranty and spoke to Brenda (Relations Supervisor). I asked if I could contact a local AC Company who could respond sooner than our next appointment. Brenda provide the procedures for such and I made my appointment. The AC company agreed to terms and by the next morning we had a working AC. Kudos to Brenda for her quick response. It made things much easier for us and less stressful. I highly recommend Choice Home Warranty for their excellent customer service.

Bride ** did a great job! He was very thorough in explaining our coverage. Even convinced us to get a longer period of coverage for a better price. Were very satisfied and Look forward to working with this company. His customer service was a 100%. This is our 1st home and we're excited to be secure.

Technician came out and repair the A/C in a short period of time. Needed a part and it was covered by Warranty. My fear and rightfully so is that Home Warranty won't cover the cost. This time they did and I was relieved.

My experience was not uplifting towards becoming a customer with this company. I was online when someone called me. I felt pressure to pay a different amount than what I was preparing. Without any background information provided the agent wasn't listening, he just kept talking about how smart it would be to pay full price instead of the monthly fee.

My advice is consider carefully before signing with Choice Warranty. The first costly repair we needed (Air conditioner), they refused to cover. We were without AC for a week while they gave us the runaround, refusing to give an answer of yes or no, until late on a Friday. Then when I tried to call to find out why the refusal, I was unable to contact anyone. This is a case of buyer beware.

I have been without air conditioning for two weeks. One might wonder, why? The answer would be, a lack of clear communication, proper follow-up procedures, and a well-executed customer service plan. The initial evaluation takes place on a Thursday. We are told, a part has to be ordered and the home warranty company must approve the part. "You will hear back from us tomorrow with a plan of attack." Fast forward to the following, Wednesday when I call the technician he says, "Your claim was denied." That does not sound right so I call the home warranty company. The claim was never denied and the part was ordered. The part is ready for install by Thursday however the technician and the warranty company cannot get on the same page.

The first problem was that they could not find any repair companies to work for them - not a good sign - so they told me to find someone on my own, and then get reimbursed by them. So you pay first, and then hope they actually do reimburse. As many other reviews state, they just look for ways to not pay. The heat exchanger in my HVAC unit failed in the most common way - it cracked after years of expansion and contraction from the high heat it must withstand. Over time, this will cause cracks at the weakest part, the seams. This cracking causes the weakest parts to lose their corrosion protection, and the corrosion forms at the seams - after the cracks have started.

Washer was not repairable. Originally was offered cash in lieu of replacement of 300.00. I contacted customer service with my displeasure of this amount. I was informed I would be contacted the following day with another option. I was called early on the following day and offered a 350.00 allowance which I accepted. Very prompt response and solution. Thank you.

Water leakage issue - I was very impressed with the customer service to promptly scheduling the appt for the repair. The appt given was three days away and wished it was within the 24 hours of the request. The A1 technician was friendly, efficient and resolve the issue.

Pool filter repair. Was assigned to a claims agent that only called once and didn’t leave a message then it took 7 different calls to claims department and was never able to talk to her. Then after 7 call and almost a week later another agent said only $141 was covered, and in the mean time my pool was getting more dirty and greener which took a lot more than the $141 to fix. This was a horrible experience!

They sent Simrel Plumbing to come out and fix it or replace my water heater. The person that came out was great. Could not ask for any better. So so happy and customer service helped and did a great job.

At first he was nice but seemed in a hurry to get me off the phone so he can go to the next person. Also I wanted to pay monthly he told me I can but after taking my info he wanted to take it out annually for the first time. I said that is impossible and he started to get me off the phone and I told him "If that is the way y'all going to be then I will cancel my sign up." He did apologized and I finished what I needed telling him.

Plumber from Choice Home Warranty 04/25/2019 unprofessional and caused flooded basement. Carpet in a basement floor is damaged and Choice refused to take responsibility for replacing carpet. I would not recommend this CHW to noone. To pay a claim they looking for a reason to deny.

The appointment was set immediately after I called and I received a response an hour or so later. I called and rescheduled the appointment for my schedule the next day. The serviceman was about a half hour early which was fine. He was courteous and efficient. The job was done in less than an hour. I’m very pleased with my first claim with Choice Home Warranty.