Choice Home Warranty Reviews

In the past (with Choice Home Warranty) I've had problems with taking things a very long time to be fixed or not fixed. However, this time everything was fixed within a week. That was great service. Thank you.

Service was very quick like the technician knows what's wrong. He went directly to the heater, remove the bottomed the bottom heater band and showed a rutted section of the band. He replaced it and said he was done. My own personal view. The first technician from Desert Rain should have inspected the heaters rather than turning it on and claimed that the flickering garage switch could be the cause. Second technician from Forever Plumbing, removed the bottom heater and found it was defective which he replaced. Comment 1. How come the first technician did not inspect the heater? 2. Why did Forever plumbing only replaced one heater, although he commented that the bottom one usually goes out first? In both instances, both services assured another possible service down the line. And Choice had to accept what they did. I guess that's how business goes.

Mr. ** was very professional. He went out of his way to do the best job ever. He showed a great deal of knowledge about what he was doing and what was needed to do the job. I have never seen a more thoughtful, helpful person do repairs in my home.

Had my water heater replaced, it was leaking. The work was done by 2 professionals. Took about 3 hours. New heater works perfectly. Aside from the additional expense of $850.00 for items not covered, I couldn’t be more pleased.

I was not happy at the time it took to assign a technician to my claim. I called 3 or 4 times to get this claim started and each time I was told they had not seen a call in from me since January. This was very frustrating and the first technician in January failed to rectify the issue and actually caused another issue with the faucet. But with patience and the last call, a technician by the name of Mark ** was assigned. He called to introduce himself and let me know when he would be by. He also called on the day of to let me know he was on the way. He not only fixed each issue but made sure everything was working before he left. This was very good, professional service which made me feel better than what I originally felt.

I’m so thankful for Choice Home Warranty. As a single mom I appreciate the ease and cost savings of being able to file a claim when things break around the house! I sent out a repair person quickly and everything I have submitted has been covered.

The technician was professional, polite and thorough with the task at hand. The replacement procedure went smoothly. There was a bit of confusion in regards to the visit fee, but that confusion was resolved quickly. The only draw back I have was that I was not presented with a printed warranty for the garbage disposal that was installed. Otherwise, the work is appreciated.

David ** went above and beyond for us! When the first technician canceled, he quickly stepped in and made sure we had someone out to help as soon as possible. He stayed on top of everything and made what could have been a stressful situation so much easier. Truly appreciate his responsiveness and dedication.

3/10/2026. I received same day service, in lieu of heating problems. Your staff were prompt, courteous, and efficient. They realized my dilemma and went right to work. Folsom Heating and Cooling, Tim Folsom Owner, quickly got called me and was out the next day. He was professional and knowledgeable. He advised me of the problem, the mother board on my air handler was gone. He spent, unique part, time to locate the part, and finally found it in Connecticut. He was determined.

He was on time; diagnosed the problem and ordered the needed part. Another technician returned the next day and installed the part. My only concern was that they didn’t call before coming back out to do the install but luckily we were home.

Quick response to repair request. After initial request, a repair man was here within the week and repair was completed the following week, after they received the needed part. The repair man was knowledgeable and friendly. He did a great job.

I was not approved for a service that I needed, what's the point of having a warranty when I need you my claim is rejected? I will be cancelling this policy and look for someone kinder who does not abandon their clients when they need help. I will definitely not recommend this company to anybody.

Polite - knew what he was doing - got in and out in short time. Would help if we could get a more specific time but understand if this is not available. Saving an entire day seems a bit too long.

Tech was very nice and seemed to be knowledgeable, but time agreed upon was not honored since I was advised that he would be about 2 hours earlier. It cost me at least $100 to leave my meeting earlier than the time agreed upon, and pay for special transportation, but tech showed up later than the original scheduled time.

I was anxious because my sump pump went out on an holiday weekend and there was already water in the basement. A company did accept the claim but not for days later. Thankfully they were able to come sooner and installed a new sump pump.

I put in a claim for water heater on Friday. The technician called right away and was here that same day. He told me he had to send in some paperwork to to Choice Warranty to get it approval. The next morning I get an email from Choice saying they're charging me $700. Of course I was curious to see the breakdown of what they would charge me for. I haven't touched the picture below. Come to find out they're not even paying for the water heater. Very upset with them. Tried to call and was told that I could not get anybody until Monday. My house is flooded so I can't wait but I just wanted everybody to know to be careful with this company.

Hot water heater was not working. Choice Warranty was able to send a tech immediately. They reviewed the diagnostics and approved the claim right away and the installation happened next day. Being able to get hot water back within a day was amazing and it has been a wonderful, pleasant experience working with Choice Warranty.

The service was great, the technician was excellence, it just took too long. They came the second day after I place the service call. Then I didn't hear from them for over a week. I place the call on a Thursday. They didn't fix my A/C for over a week later. That was too long to wait in the summer.

Took 5 days to get assigned someone. No warning and then they denied the repair for normal wear and tear and they claimed it wasn't. My dishwasher by the tech is normal wear and tear. Why do I pay for this warranty when I'll get denied.

Eric from Garage Doors R Us was great! CHW: not so much. Sorry I ever called for service as it cost me $75 plus $139? for parts CHW denied. What with that? I have had four properties with CHW for years and I really expect better coverage since I rarely call for service. Please call me to discuss this matter as I'm clearly not happy.

Very unhappy...Looking to get refund of $1520 dollars I paid in April last year..3rd claim, two were poorly done, nothing happened...and my appliances were not fixed...Took two days off from work...You owe $1200 for those two days...and now have to get a Samsung guy here and have to host party today with no microwave to warm up orders...Not happy is an understatement.

The claims process with Choice Home Warranty was easy. It was through a relative that I heard about Choice and it’s a good company. The rep and the quality of work done by the tech were good, too.

These guys came sooner than I expected. I really like that, no waiting around. The main plumber knew exactly what to do. Fixed the toilet leak in less than 10 minutes. They were professional and respectful of my time. I’d use them again for plumbing issues. Outstanding job.

First contractor assigned was a no show on first appointment day. The next day they strung me along till late in the day and finally said they could not come so I had CHW reassign the job. Next company, Sears Home service working out great.

The whole Choice experience was better than what I experienced in the past. I was able to make an appointment as soon as I opened the ticket. The technician showed up within the timeframe given and was very personable and knowledgeable about my clothes washer.

Paul did a good job as far as I can tell right now, he fixed my leaking tub faucets and spout leaking problems. I watched him do these tasks and he explained to me everything he was doing to fix the problem. He installed new springs and rubber seats in faucets and installed a new spout.

The tech came and completed his task in repairing our thermostat in 45 minutes and he spoke English. He was very professional, worked diligently and was very nice. Happy you had a good technician this time. Good job.

The technician was suppose to notify me when he was on his way, he didn’t. He did wait for for me. He did the work and fixed my dryer but only gave me a receipt for the service fee not for the work. Also admitted that he didn’t speak English well at all. Showed me his phone to tell me what I needed to do.

The repairman was very professional, kind and knowledgeable. He provided excellent service and I am extremely happy with my experience. I would highly recommend Choice Home Warranty to all of my friends.

Dryer Tech Chris was efficient and friendly. I appreciate that he was able to get the job done in less than 2 hours. He already had the part when he arrived and didn't have to order the part and return for a second appointment.

I contacted CHW for a my third claim since having the services (3 years). They sent out Honest Construction. I was very pleased at the prompt services and his willingness to give education on how to keep my equipment in great working condition. Patrick was my technician and I would recommend to everyone.

I am writing to formally dispute the handling of my water heater replacement claim (Case Manager: [Shamika R. or Sylvanna H.]). After paying my deductible, I was informed that because my water heater is under a manufacturer warranty, I am required to pay the plumber $1,199.00 for the replacement. My case manager confirmed that if the unit were not under warranty, Choice Home Warranty would cover the replacement cost. It is illogical that having a manufacturer's warranty, which reduces the cost of the unit for Choice Home Warranty, results in a significantly higher out-of-pocket expense for me.

I was extremely pleased with the technician, Mr. Victor **, he installed my central vacuum system. He was very knowledgeable, very polite and very likable. He made sure everything was working properly before he left. I would highly recommend Mr. Victor **.

Dirk at CHW was kind and empathetic to my stress concerns. He handled every question and concern with care. Gift AC sent 2 men. They were very courteous and respectful. In just a few minutes, they figured out my AC problem...the breaker had been turned off. Quick and easy.

The service company was assigned quickly and was at our house within 48 hours. The technician called in the issue and because the word broken was used in the description of a broken lever on a brass valve the claim was denied. We clarified why and by broken they take it as not normal wear and tear so the claim was denied. I tried to get clarification how it could be worded and was told it is approved or not based on what the technician says. We paid outright for the repair. The technician was ok But if we are paying full price we would rather pick the repair company to be sure it is worthy.

I have been with Choice Warranty since 2015 have gotten great service. They send some great Tech to assist with my issues. It has been a please and I would like to Thank everyone that has assisted me throughout the process. Thanks again

The technician was knowledgeable, friendly, and fast. He had to order the part, but our issue was not urgent. A week later, he returned and the repair was completed to my satisfaction. No fuss, no 2nd opinion, no approval delay. Just replaced the part and all is good to go! So far, Choice Home Warranty has been a LOT better than our previous home warranty companies.

I just joined today, so I have no reviews on services, but I would like to say the gentleman I spoke with (Maurice) was very nice, informative & welcoming. I signed up immediately. I have been with American Home Shield for over 25 years & we have been very unhappy with their prices & services.

My concern is when a technician visit has been scheduled without any prior communication with me. On both occasions, the visit was set for the day after I filed a claim. According to your site, I should receive a call to schedule the appointment, but I never did. Instead, I had to call myself to cancel the appointment and reschedule.

I am writing to request executive-level review of my recent claim, which has been handled with inconsistent determinations and unresolved concerns. Initially, the claim was denied on the basis of “overtightening.” However, upon further communication, I was later informed that the denial was due to the component being “non-mechanical” and therefore not covered. This represents a change in the basis for denial. Additionally, the technician’s report provided to me clearly states that the failure was due to age and UV exposure, consistent with normal wear and tear. This finding appears to directly conflict with the stated reasons for denial.

We were pleased with the representative that talked to us about the coverage. He answered all my questions and didn’t rush our decision. He was respectful and went over everything in a way we could understand.

Paid my monthly fees, file a claim for a leaking pipe under the sink. Paid the service contactor 85.00 and was told it wasn't covered. The reason was pipe was different which came with the house that was built in 1999. No change to the plumbing.

I am very pleased with the help that I received from your rep Leo **. He is very knowledgeable and his detailed explanation to my inquiries were more than enough for me to understand the home warranty.

C.C’s Plumbing was very professional, extremely helpful and quickly fixed my water heater. The technician (owner) Cristian, was very knowledgeable and willing to answer all my questions and concerns. Should I need to have further plumbing assistance, I would definitely contact C.C’s Plumbing!

I had a scheduled appointment with ER Plumbing on yesterday between the hours of 3:00 pm - 8:00 pm. No one showed up. I had previously called to verify the appointment, and I also sent a text message, no response. I log in the portal to Choice Warranty and wrote a message regarding the no-show. After the message was left in the portal, 30 minutes later, I received a text message from ER Plumbing stating that they did not have me scheduled for an appointment and could I give them my address. I verified the allotted time and address. No response was given. They could have responded or at least admit to the mistake of the missed appointment instead of acting as if the appointment was never made. I am so disappointed.

Technician was professional and knew what was needed. Choice however has not followed through. Our refrigerator is still broken, we are at a standstill. We haven’t heard from choice if the repair has been approved. Communication is extremely poor with Choice. It’s been 2 weeks.

Upon arrival the technician noted the error message and called Rheem and found out that there was a RECALL!! On this heater. Will be getting a new one soon. Great service by 1st Choice plumbing service.

Jose from Pepe’s Handyman Service was great! He explained the repair of our hot water heater issue fully. The claim was quickly approved and he returned quickly to make the repair. Smooth process! Thank you!

My washer had broken and I notified CHW about it. An appointment with a great service technician was quickly arranged to assess whether it could be repaired or needed to be replaced. He quickly determined that it needed replacement as parts were no longer available. The technician was excellent in explaining the problem. After he reported the situation to CHW, I was given a Lowe's gift card to help purchase a new washer.

Paul ** did a great job - received my call and showed up a little earlier to accommodate my request - fixed the upstairs toilet and unclogged the bathtub within an hour. Paul is personable and helpful.

Very quick response and service appointment. Professional team at a reasonable price. I used Choice Home twice so far with very good experience. I ended up convincing my mom to switch home warranty.

I have a heating and air conditioning system problem. On March 17, 2026, you sent a technician to repair my system. The system worked for two days. On March 25, 2026, you sent another technician; the system worked for 5 days. On April 7, 2026, you sent another technician. This company suggested I replace the furnace. "I did at my expense." As of April 10, the system is not working. It is doing the same as on 17 March claim. In October 2025, Choice Home Warranty replaced the air conditioning system. The company you semt to repair the system has replaced the heating system but the system is still working, still blowing fuses.

I absolutely love Choice Home Warranty! The company is easily accessible and attentive to us as customers. We had two other warranty companies in past years, but the service and benefits at Choice Home Warranty far exceed the others. Sadly, we have put in a few claims, and all have worked out positively for our family.

I purchased a Choice Home Warranty (CHW) plan expecting that if a major covered system failed, CHW would repair or replace it subject to the plan limits. When my HVAC system failed, I opened a claim (Claim #**). CHW indicated that both the indoor and outdoor units needed replacement to restore service—but the proposed “covered” resolution still required me to pay $5,095.85 out of pocket ($1,195.85 equipment plus $3,900 in “non-covered” labor). I asked for an itemized breakdown and a clear explanation of why so much of the work was considered non-covered, but I did not receive a justification that made sense to me. I spoke with multiple adjusters and could not get a workable resolution that restored service without substantial extra fees, so I ultimately replaced the HVAC system myself. I’m sharing this so other homeowners can evaluate the risk of significant out-of-pocket costs even when a replacement is deemed necessary.

I've had four or more claims denied, it's been very frustrating. The solutions department is hard to get in contact with, I was trying to get my limited roof coverage taken off, but I couldn't talk to them, and the person that answered the phone, said they couldn't help me. This went on for weeks.

Choice is a great value! They are reasonably priced, but more importantly, they get the job done right the first time. When something breaks, I only have to make one call, and that's all I want to do to get things fixed.

Your tech, Steve, went out of his way to get me some water in the refrigerator. The old filter system does not work, so he had to work around it. Finally figured out a way, and thought maybe you would replace it.

The sign-up was very professional. Working with Tamara was a joy! She was very helpful and informative. All of my questions were answered quickly and upfront. Tamara was very knowledgeable in regards to all products.

Very easy to make a claim online. Easy and not a complicated claim where there’s 20 questions or more. Easy to read and understand. You don’t have to wonder if your answer is wrong, it’s so easy to answer.

Called in this morning to place a claim regarding my garage. Within 2 to 3 hours, a vendor was at my house to fix the problem. The part has to be ordered. Was assured that as soon as the part is available in the next few days, he would be back to repair my garage.

I was very happy with the service I received from Appliance VIA. Technician arrived on time and fixed my dryer in no time. I only wish that I wasn’t the one who caused the problem in the first place.

For the most part, I am satisfied. I've been with you guys for some years now. It would seem Seniors or Veterans should get some kind of discount. If you guys keep raising the prices, I may have to look elsewhere.

It was easy to interface with customer support. They provided assistance in processing our claim quickly. First vendor selected by the system provided a service date that was more than a week out. We could not wait that long since we needed the clogged kitchen sink cleared ASAP. We called back, explained the issue and asked us for a vendor that will provide immediate service. The new vendor Shoreline Plumbing sent a technician the next day. He was prompt to arrive at the scheduled time and fixed the issue to our satisfaction.

The technician was on time, knowledgeable and professional. He finished the job in a timely manner. He wore protective cover over shoes and the area in which he worked was left spotless. We would definitely use again.

That day Choice Home Warranty approved everything and said we could proceed with getting it fixed. Doesn’t get any better. I would recommend Choice Home Warranty to anyone.

The technician showed up on time, was friendly and professional, and got the problem fixed in no time. As always with Choice, after filing our claim, we received an answer within hours, and an appointment within 48 hours. Highly recommend Choice.

Shortly after submitting my repair request, they reached out to schedule an appointment. The repair technician came out on the scheduled time and repaired our dryer. This tells me he was well prepared for the job.

My Realtor works with Choice Home Warranty all the time and she mentioned it. It's different than a homeowners policy, which I thought was the only thing I really needed, but they said that the home warranty will cover my appliances and things on the inside of the house. I signed up. When I got the house, I was given 12 keys unmarked in a drawer. I have a front door, a garage door, and then two sliders, but none of them fit. That's a lot of keys for them not to fit. I called Choice Home Warranty, and they initiated the claim to have all the exterior doors rekeyed. That was easy and the rekeying guy was very good.

The roller in our garage door suddenly came off of the track! We put in a Claim and Jon of Forza Garage Doors came for the repair. Exceptional service! Within 30 minutes, our garage door was operational and functioning properly as if it were never broken. Jon was knowledgeable and efficient! I would recommend him to anyone that may have issues with your garage doors and the mechanisms associated with its performance.

I have had to file several claims and the service is good but one vendor really put a damper on the experience. This was to fix the garbage disposal and to fix a toilet. Came out, charged me and never came back. I called several times, sent emails and completely ghosted me. I know it is not Choice's fault but hopefully these vendors are vetted before working with Choice.

Don from Soraparu is the plumber I would want every time. He was extremely thorough and knowledgeable about the unusual toilet in my home he had to repair. I appreciated his detailed explanations of the cause of the problem and what it would take to repair it. He went above and beyond, spending much time to be sure it was working properly before he left. I highly recommend Don and every plumber from Soraparu I have worked with.

I recently had the pleasure of working with Dalton from Yellow Springs Plumbing, LLC, and I can't recommend him highly enough! From the moment he arrived, his professionalism and expertise were evident. He quickly assessed our plumbing issues and immediately got to work. Dalton repaired our toilets with precision, fixed a stubborn drain that had been causing us headaches, and offered invaluable advice on the longevity of our 30-year-old dishwasher and toilets. His insights on maintenance and replacement options were particularly helpful, giving us peace of mind for the future.

Good job, so far waiting on final. Don't know what else to say right now. Same tech fixed my condenser. He knows his job. That's it for today. Fix my fridge please. Hope this is all that is wrong now.

We just purchased our house, not even a month ago and we were having so many problems. Your technician was great. He explained everything to us. He helped us out and took care of the problem. Very grateful and blessed to know that there’s people out there that take the time to explain and help.

My last two claims that were under contract were denied for some odd reason. None of them was a total replacement. It was wear and tear. I have a call for my appeal on Friday. If not resolved, they can give me back the over $1500 they owe me on my contract and I will find another home warranty company.

I called with a plumbing issue and they took my information and said a technician would be assigned to my work request within 24 hours. Friendly service and ease requesting work to be done. As always the people are very nice and ask if there was any other problems.

The response time is excellent, but arbitrarily assigning an appt time without contacting the contractor or client is confusing & ludicrous. You do not even update the emails with the correct information. I feel communication could be much better. This has been the case with several claims.

Michael did an excellent job repairing our garage door opener! He was prompt, professional, and clearly knowledgeable about what needed to be done. He went above and beyond to make sure everything was working perfectly before he left, and took the time to explain the repair as well. The whole process was quick and stress-free. We will absolutely use him again for any future garage door needs and highly recommend his services!

We are in Reno, NV and have a Total contract with Choice. Our furnace needed attention so we called our normal HVAC contractor who suggested replacement due to age and repair cost. We filed a claim with Choice. They could not find a service person for more than 5 days and the person they sent appeared to be unlicensed for HVAC in Nevada. He showed up, claimed to have fixed the issue but did not leave a report as to what he found and did not report to Choice what he did. When the repair failed he failed to respond to a Choice or our request for a return visit. The 2nd person Choice found was found to have had his license revoked in 2011. Our claim was denied due to not having obtained prior approval of our replacement of the unit without their consent. Our experience was extremely negative with them and their claims process.

Ken was a great contractor and representative of his company. Would recommend him to any and all friends and family! Kudos to Choice Home Warranty and Ken at Cornerstone Service Solutions! Thank you for the outstanding service and great customer service experience from both Choice Home Warranty and Cornerstone Service Solutions.

J was an amazing young man! Came in, solved our issue and out in about 20 minutes. I'll be calling him for any future home expansions of electrical upgrades. Thanks to Choice Home Warranty for sending us such a knowledgeable, capable person.

We had an appt scheduled for 4/4/26. The tech was a no-show, no-call. I left messages with the number I was given to no avail. He did show up on the 6th and completed the job. It's disappointing to have a schedule provided by CHW.... WE make adjustments to OUR schedule to be present, then we have a no-show.

We were very satisfied with the service we received with our plumbing problem. We call and service was complete is 3 days. It would have been sooner if it was not for the holiday weekend. Thank you.

Not satisfied at all and soon as possible will be switching companies, was denied for coverage and reasons were not to my satisfactory so I feel like another company will work better for me. They said it wasn't from wear and tear but the cause wasn't something due to my fault.

Technician sent went above and beyond to make sure the issue was resolved. Just wanted to give a review to give him proper thanks. He fixed an issue he did not have to in order to be able to snake the drain.

The technician was excellent!! I have a problem with Choice Home Warranty not responding to him when he found another problem with the switch on the same outlet panel. The technician was ready to fix that as well, but your company never replied to his request.

I have had Choice Home Warranty for about 8 years now. They have been a solid warranty company and overall I’m happy with them. There was a time it was a bit difficult to speak to someone and the service quality went way down but that seems to have been fixed as getting in touch with someone and filing a claim has improved. So far all the companies I’ve had to use through the warranty company have been great companies as well.

Great service. The technician was professional, thorough, and took the time to properly inspect my AC system. He explained everything clearly and didn’t try to upsell anything unnecessary. Would definitely recommend.

I have been completely satisfied with CHW, particularly with their communications, ability to make a claim easily, and the excellent service. Periodically, it may take up to 2 weeks to get scheduled, but I realize that certain times of the year are quite busy for repairs. Overall, I give my best recommendations.

Technician was very personable and friendly. Was thorough in analyzing the situation, and was very knowledgeable and problem was fixed promptly and complete. Couldn’t ask for better service and professionalism as well as friendliness. 😊

The technician that came here on Monday was excellent!! A definite 10... Pleas keep that person in my file in case I need an appliance tech. I want the same one. He fixed the problem and everything is good now. It works and it doesn’t leak water anymore. Thank you very much.

I had an excellent experience with Choice Warranty! They were incredibly responsive and quickly arranged for a technician from Quick Quality Care to repair our microwave. The entire process was smooth, efficient, and stress-free. The technician was professional, knowledgeable, and had our microwave working again in no time. I truly appreciate how fast everything was handled—great coordination and top-notch service. Highly recommend Choice Warranty for their prompt support and quality service!

I had a septic tank problem in my house. The water is backed up in the bathroom. The representative was very nice and pleasant to talk. She took all notes and agreed to contact septic contractor to take care of my problem. She promised me that someone will contact me in next 24 hours. I am happy with her action plan.

The process for filing a claim with a phone call was difficult. They now do not connect you with a real person, but instead a robot tries to take care of it. It was frustrating as the robot kept going dark and then coming back saying they didn't get what I said. The robot told me that it could not connect me with a real person and I was forced to keep trying to tell it what I needed. It finally understood and I guess I am in the process of receiving help for my appliance failure. I have liked doing business with Choice in the past, we will see if it is worth the time and frustration. I will recommend to a friend for now. They have done well in the past and deserve a chance to work things out with AI. Horrible experience!

I switched to Choice warranty 3 months ago from porch warranty because of the denials when service needs to be provided. I woke up around 1:00 a.m. this morning to check on my pets walked into a smoked filled room I quickly cut off power to that room came back in to check and see what was going on noticed that one of my outlets was hot so I snatched the outlet out of the wall and it was melted behind the plate and the wall was just starting to burn. There was nothing plugged up in the room. I called Choice Home Warranty. They sent out someone the next day. The gentleman told me what he needed to do to make the repair and Choice Home Warranty denied my claim. Because of this one outlet I have three rooms with no power. I was advised not to turn on the power unit it was fixed.

The technician that came to service my air conditioner was very nice but did not find where the refrigerant was leaking from. My HVAC system is only 3 years old and this shouldn’t have happened. Why didn’t the technician find the leak where the unit was leaking??

Hello I called Choice Home Warranty on March 1st about a leaking hot water heater. They sent me a technician out that day to check for the leak. The technician took pictures and saw the water on the floor seeing that there was a leak. You would have thought he would empty the water out of the water heater but no. He came back on March 4th to empty about 5 gallons of remaining water in the water heater. Choice replaced the broken water heater with a new one. Choice Home Warranty paid him $450 then he wanted $400 extra from me plus I paid him the $75 upfront fee. My floor was ruined from the water leak and the technician scratched the floor from sliding the old water heater out of the way.

I am very disappointed in the service provided by your Management, Specifically Jean **. We had a garage door issue, filed a claim, service technician came, tech called Choice with the problem to have it repaired, and it was denied. Spoke with the technician, it was normal wear, the unit was out of warranty, and your claims manager should have approved the repairs. I appealed his denial of the claim and spoke with Mr. ** and he said it is only repaired for normal wear and tear. Now please tell me the definition of normal wear and tear? A new unit was put in 2023, Mr. ** said I should call that company to come fix it. I did not hire that company, Choice did and besides that it was out of warranty. My contract specifically states you repair garage doors, what part of that am I not understanding, my husband is so upset with Choice, he hired the same guy that you sent out to repair the garage and paid him directly.

Eric ** did a great job finding and repairing the leak on my A/C unit. Very knowledgeable and good technician. Would recommend Eric highly to any of my friends and neighbors. Eric explained to me everything he found and what he did to fix the unit.

DO NOT USE CHOICE HOME WARRANTY! They are scammers just like all of them are. They charge $50.00 a month, plus $100 service fee to come get a tech out. If an appliance is over $200 to fix they will offer you a "buyout" from a wholesale price they say they can get but not share where they get this pricing. Not a public price they say. Our dishwasher is $399.00 on sale. They gave us a "buyout" for $272.00... a basic dishwasher is $299.00 tax and installation not included... they don't even cover a "buyout" they advertise. They are scams, scams, scams! Basically they cover the tech to come look at it after it's said and done. Stay far away!! Do not waste your money like everyone says!

Great process. Easy to navigate. So far my Choice Home Warranty experience has been easy to utilize. I will recommend choice to family and friends. I have an existing claim in also. Service technician also seem to be very knowledgeable

Armen from plumbing company was absolutely great. Cleaned the drainage in my shower. Knowledgeable... Explained everything. Was on time. Did his job and didn't leave any mess. I was very happy. Thank you very much.

The plumbing technicians were knowledgeable and efficient. They arrived on time, clearly explained the issue, and walked me through the repair process before getting started. The work was completed promptly and everything was left clean and in good working order. I appreciated the transparency and attention to detail—would definitely recommend. Although I haven't received my payment receipt, I would recommend them for their work.

It was a very long wait to get someone assigned to my claim, took about 2 weeks!! I had to make several calls to follow up on getting someone assigned to do the repair. However, the repairman that did the work was excellent.

I am very pleased with Choice Warranty. I submitted a claim online and within a short time frame was scheduled with a service technician. The service technician came out the very next day and fixed my issue.

Service was scheduled literally within minutes of submitting the claim for my dryer. I talked to the repairman about 10 minutes later. Within 10 days the problem was diagnosed, parts were ordered, arrived and the dryer repaired.

We had an issue with the heat exchanger in the A/C system leading a steady stream of water. Unfortunately we discovered this in Friday afternoon, so it was Monday before a technician could come. When he did arrive he was able to quickly diagnose the problem, and the Choice review people quickly offered a payment plan. Within just a few minutes we had cool air running again! I appreciate how quickly the Choice team responded first to get us an appointment with an HVAC company, and then once we had an estimate their prompt approval.

The service man that arrived to repair my furnace was very nice and explained what he was doing and why. When he was finished with the job he cleaned up the area around where he was working. Upon his completion he explained to me what he had done and why. He couldn’t repair the problem and he fixed it temporarily so that I would have some heat. After he left he called me to tell me what Choice Home Warranty had decided. He said that Choice had declined the request to replace the furnace. Saying that the furnace problem was due to lack of maintenance.

Service technician was very knowledgeable, friendly, and helpful. Also quickly diagnosed the problem. He ordered the parts needed, will return to install said parts on 4/13. Will use my Choice Home Warranty again if needed. Haven’t used it a lot but every time needed they have helped.

Tech was an hour early! Very polite & worked diligently! However system began working as soon as he turned it on before he did anything. They only rec a P trap for coil! I feel that something else is wrong with system as this is the same thing that happened on 12/28 service call! Something is causing outside unit to shut off!

What a wonderful technician. Was so pleased at the swift and neat service. He had to order a part and came back as soon as it was in. What a nice company and nice man. He knew right away What was wrong.

I didn't catch his name, but he was fantastic! He found the issue with our A/C very quickly. He didn't have the part on his truck, so he had to he had to drive back to his business place, 35 miles away, came back and got everything running again. I would highly recommend Leu + Co.

Our chief complaint with your service is that you make it so complicated and time consuming for the subcontractors you hire to do the work to get paid that most of the really qualified people in our area have told us they simply won't respond to your requests for workers. They say even once they get the paper work in to you, you take far longer than seems reasonable to pay them. If there are no workers willing to do the labor involved in our repairs, it is the same as having no warranty at all. We will likely not renew, nor recommend.

Choice provided excellent service. First they sent someone from a company that was no good. He did not know how to even fix a switch that no longer worked. Then the company harassed me for the $60 service fee and said they were going to put me in collection even though they did not provide the service. None of this was Choice's fault. When I told Choice they reassigned the case to another contractor with no problem. This contractor was great, he fixed the outlet in less than 5 minutes and I paid him the $60 service fee. Choice was wonderful getting me a 2nd electrician really quickly.

I am learning slowly but surely that this company is no good. Every time I need to reach them, I'm stuck talking to AI and the AI just keeps repeating that it can help me but cannot. Then when I call the 888-373-7924, they are outsourcing. I was told when I signed up that they would not be one of those companies. Then I finally get approved for something, and they said they sent an email about it, but it has expired, and I cannot use it anymore without submitting another claim. I never got the first email. How would I use it??? I'm very disappointed as the sales rep that signed me up was VERY sure that they were the better of the home warranty companies.

I would like like to give a zero however I have been waiting the repair person contracted from Heart and Hammer Construction to do the repair work on my refrigerator which they said needed a compressor. So they came in and they stopped the leak and never turned my ice thing back on. They were scheduled to be here from 3 to 8, I phoned at 3:45 p.m. no answer. I phoned at 7:30 and left a voice message a second time with Heart and Hammer Construction, that no one had arrived. Then I phone Choice Home Warranty, which appears to be a scam business. Read the reviews. My refrigerator is still not repaired. At 8:30 Choice Warranty sends me a message saying that I missed my appointment. My car parked all day in the driveway, no one on my cameras. My dogs would have not laid quiet in any way. The driveway is gravel.

The first pool pump replacement did not work and the installer told me when he came back out to check it that it was ready to catch on fire. I was also told the motor replacement was a rebuilt per company policy. Wasn’t it advertised, "If we can’t fix it we’ll replace it with a new one"?

I had two issues within a few weeks of each other and I was surprised how easy and quick it was to get a tech assigned. A previous home warranty company had only call-in claims where sometimes I would be put on hold for hours. Choice only required a quick online form and quickly scheduled with a plumber both times, problems fixed. As a remote landlord I appreciated the ease of it. Surprising, actually.

My first claim and I was very satisfied with everything. It took a while for an ac company to pick up the ticket and Choice did an excellent job of keeping me informed and continued until the work was complete.

I have a sink stoppage and was not approved due to improper installation. I see that they have determined that but it has never been replace. It’s wear and tear and not covered under the plan. This is ridiculous. I paid 75 service fee for what you tell me I have a stoppage for improperly installed. This is outrageous. Unsatisfied customer.

I can’t even give them a star. I’ve waited home four times and nobody showed up.

The service technician was good, but I paid for a service that wasn't needed because the problem was not an electrical issue. I had submitted a claim for an oven repair, and when the technician came out for the oven repair, he said it was an electrical problem. I explained that the electricity was working fine, and he said he could not find anything wrong with the oven, so he said an electrician was needed. I paid the fee for the oven technician, and when the electrician came out I paid the fee again for service. He said an appliance technician is needed to repair the oven. I feel like I am getting the run around - it seems like Choice Home Warranty is sending technicians out to collect the service fees with no service being provided. I am now waiting for another technician to come out and I am unhappy that I have to keep paying fees for services that are not requested or provided.

Choice Home Warranty is great!! They have kept their word on all my claims, For example: It wasn't long after I signed up that my dryer decided not to work (stopped the drum stopped turning). I call them (I really thought I'd be out of luck), To my surprise they set up an appointment with Maytag service and they fixed it, not only the drum to spin, but my door handle came off and they got me a knew on and put it on for me. Also I had light stop working in the kitchen and it was the wiring and they got me a new light fixture. Last I think Air Conditioner / but it was all good. I think they saved me a lot of money and time. You ought to try them out!!!

One of the best technician seen for home warranty. Analyze problem, came up solutions and advised. Safety of us foremost as outlined fix. Also pointed out areas that could have similar issues. Definitely a 6-star fix. Technician very focused on customer service.

Jeremy was very friendly and helpful. He quickly saw and resolved the problem which was different than what I thought it was. He gave me good suggestions to help keep the dishwasher clean. My problem was resolved in less than fifteen minutes.

HVAC stopped cooling. I’m in Florida mind you. Filed a claim on a Tuesday and received notice a tech will be here the next Monday 6 days later between 8 and 5. They picked a company that’s 70 miles from me. Rather than any of the hundreds that are within 20 miles. took the day off the appointment off. Tracking first said 12 then 140 now it’s 430. Highly doubt they will show today. Buyer beware.

Adam was outstanding in all the information he gave. Very pleased with all his help. I really enjoyed speaking. Thank you Adam for your knowledge and pleasant things you were very friendly and knowledgeable.

My first request for service from Choice for a dishwasher repair went very well. I provided information in advance and the technician came prepared with the correct parts and quickly fixed the problem.

Had a plumbing issue, submitted the claim on line, got a call back within minutes and had the service call scheduled within 5 minutes. Ya can't beat that! Great service! The people who handled it were knowledgeable and understood just what I needed. Fast and reliable!

I wanted to take a moment to share my appreciation for the excellent service provided. The technician was professional, efficient, and transparent throughout the entire process. They clearly explained the issue, outlined the necessary steps to resolve it, and answered any questions I had with patience and clarity.

The adjusters worked tirelessly to find me a technician to come look at my washing machine. After 4 months of having technicians accept the service call then cancel it the same day or day before I was getting very discouraged but the adjusters kept talking me out of canceling my coverage. My new washing machine is out for delivery today. They replaced my broken washing machine and all I had to pay was the delivery fee. I'm satisfied with this service but wish it hadn't taken 4-5 months to get it resolved.

Choice always does a great job and always finishes the job. They are very reliable and dependable. The only problem of late has been the AI operator that takes the calls. It is very difficult to communicate with this technology on a personal basis. I don't like it at all.

Had a great experience with MG Appliance who repaired my microwave and CHW sent us an ecard to buy a new dishwasher because our dishwasher was too old to order the parts we needed. CHW sent us Plumbing Experts, LLC to do our plumbing in 3 bathrooms and they did an excellent job. Our Case Resolution Manager Dielliavissia ** walked us through our claims and was very helpful.

I was very pleased with the service. The technician arrived on time. He was professional, pleasant, evaluated the extent of the blocked drain pipe, fixed the problem and cleaned after the work was done.

My experience with the technicians have always been positive. It’s when I have to talk to someone from Choice Home Warranty that I don’t like. I would absolutely recommend the technician.

Poor warranty coverage. My doc says water heater fully covered but CHW is only covering $160 of the replacement cost and I paid $75 service fee for the plumber to come and am being told I need to pay the plumber an additional $577 in addition to what I need to pay for the prorated charge that Home Depot will charge for the new water heater. Poor insurance company. I believe they are not worth the money because you don’t get anything for the price.

Very pleased with the process. Service technician arrived within 3 days of placing claim. Technician was very knowledgeable and resolved our problem quickly; he also stayed after repair to make certain the repair was fully functional. He was also a very personable, kind, courteous person.

I’ve even with Choice Home Warranty for three years. I just renewed for another three years. The staff is always helpful and the online claim is easy to use as well as the call in option. Thanks. Keep doing it right. I highly recommended this company.

I am absolutely thrilled with Choice Home Warranty. Unlike my previous Warranty service, which came up with all kinds of reasons to not support me, Choice has always been onpoint. Quick to respond to my issues, easy to file a claim, and work with the excellent technicians, they have provided outstanding resolutions to all my claims so far. I highly recommend Choice Home Warranty to all homeowners.

First technician who came to fix my air conditioning does not know what he was doing but the second technician came and did it right. He was knowledgeable. Because the first technician was not able to get the job done.

Poor time. My parents waited 10 days to have AC fixed. Then made up some crap that certain modifications had to be done for the repairs which is untrue. Tech suggested a new AC and of course warranty company wanted to refuse it. They are worthless. They take people's money and then they don't want to stand by their policy. All a hack to get money out of elderly people.

This time getting my water heater fixed was easy. Choice lined up a great repair team - Delta Home Pros - who were professional, polite, and expedient. The replacement was an ordered quickly and I was able to have a working water heater back up by Saturday. And it was Easter weekend.

I have used Choice Home Warranty before but I had to let my policy lapse due to financial reasons. Although I wasn’t satisfied with the two guys who came to fix my HVAC (they never returned with the part that they said they needed). I still trust Choice Home Warranty. My manager has choice home warranty as well.

I had to wait over 2 weeks for a tech to show up and it ended up that he lived 2 blocks away from my home. The tech showed up on time but had to order parts, so been without a dryer for almost 3 weeks and I did pay the tech my $75 service call fee.

I've never left a Negative review. My experience with Choice shifted that narrative. My values were "if you have nothing good to say? "Say nothing!" Not any more. Homeowners deserve better and truth. My experience with Choice Home Warranty has been Awful! I've only experienced Unreliability Rude personas, Anger, lack of professionalism, and SOME disrespectful technicians. Not all. I've had "No heat the entire Winter!!!!" of `2026. Unbelievable huh?

Prompt request, even help me with duplicate fees due to an error of wrong address. It was handled properly and the tech came to fix the problem. Fixing problems is key but as well as finding problem. Thank you. 😊

Great communication, professional staff and a real pleasure to have such warranty team on my side. The issue for my pool heater which stopped operating. Choice Warranty came out promptly and is going to help resolve and fix the issue.

The technician was on time very knowledgeable and got the problem fixed quickly. The technician realized on his work order, I had multiple door issues. And advised me, he could only work on one, because the warranty company I did not use separate work orders. He was able to resolve the issue. All My doors are working properly.

Great quick service, Technician was very respectful and informative while at the house. I could not be there but let me know what he was doing. What issue he found via phone. He let me know what was needed to fix and his conversation with the warranty company.

The tech was great and I appreciate him coming so far and working diligently. On the other hand Choice sucks. I bought an older home so I felt I needed coverage. Then Choice denied my first two claims. They said it was a pre-existing condition. Well, that's why I paid them over $ 3000, to cover an old house. I wouldn't recommend them to my worst enemy.