Choice Home Warranty Reviews

After making my claim CHW moved very quickly to get a technician to my house. The tech was professional & knowledgeable. The problem was found and the technician got the parts and fixed my ac within a day and a half. Awesome job.

I have received easily 50+ calls since putting in my first request for a quote. After telling multiple people to stop calling I still received robo calls. If it weren’t for the 25% off this weekend I would have probably gotten a plan elsewhere. I hope when plan comes to an end I don’t get spam called again.

Excellent timely service for fridge assessment but no contact to repair thereafter. Unable to contact technician regarding status of parts approval. Called Choice Home Warranty who had no record of request for parts by technician. An absolute waste of a day waiting around.

Recent request for AC service repairs was declined. The case manager stated that the system was improperly installed. That is not correct. I hired my own HVAC consultant to review the cooling problem and have paid out of my own pocket to correct the issues. CHW improperly ruled on this claim so as not to pay out. My policy clearly exempts all pre-existing maintenance conditions within the first 12 months after purchase of my home. I am NOT a satisfied customer and will switch back to AHS once my policy comes up for renewal unless management fixes this injustice. I used AHS for 23 years and NEVER had any issues with approving AC claims.

Home Appliances are essential devices that are needed and used daily. Having to wait up to 30 days is insensitive, totally unacceptable and unjustified. What seem to be a good idea after a fair response, ended in disappointment and regret.

I am impressed with the prompt response that I could choose a technician to replace my fried pool pump and with the prompt approval and amount that they were approving. If the reimbursement is as prompt as everything else they are a 5 Star company to me.

We spent $134 extra because no technician contacted us when listed as water heater. And it was imperative that we find out why sparks were appearing on water heater. We were unable to use hot water for several days and a technician was in our condo who thankfully looked at the problem and fixed wire that had burned on water heater.

Your reason for denial of service stated lack of maintenance. Just so you know I had the AC ducts cleaned as I have COPD. So for you to say I didn’t do maintenance on my AC ducts is a lie. Your company just doesn’t want to replace the duct work. When this contract is up I will be going with another company.

This company says It will have someone there in 48 hours. My first claim was 8 month wait, then they denied it because the septic tanks were not in the house foundation. Second, our water pump went out, I am now 5 weeks out with NO water at all, and no prospects coming out. They are nothing but lies. I talked to a company to come out they said no because Choice doesn't pay. Run, that's all I can say is RUN!!!

I put my email address on the computer yesterday looking for new home warranty insurance. I received some quotes from other companies but most called instead of starting out with an email. I like to be the one who calls after looking at quotes. That why I choose the internet. I like to see quotes first! Some of the calls were from very rude and pushy sale people! Alberto ** was thorough, polite, but not pushy. I am the middleperson for my employer. I was very pleased with Alberto and he never was upset when I had ask questions and was patient when I had to call him back with more questions. I will always recommend your company to the other professionals I work for.

The Technician was very kind and professional, I was able to get him to come sooner than my scheduled appointment when I explained the urgency of my plumbing issue. I had water coming through my ceiling, and he corrected the problem very quickly. I would certainly recommend this company and technician to others.

We've had appliances breakdown on us throughout the years (they don't make machines like they used to ... but that's another story) but was always relieved that we had CHW as an option to get them fix. Highly recommended if you are home owner.

The agent answered all of our questions. He was courteous and informative. Just signed up today so we will rate your services at the appropriate time. Choice met all of our criteria. We would like to recommend them so we will review them in 6 months.

Garage door off track. Needs new rollers. CHOICE Home Warranty would not cover. They only cover the door opener. It all should be covered. The door is part of your home security system. If the door can't close it breaches your security system.

Extremely poor home warranty company! I have made several claims with them and they always seem to look for a reason to not pay for the service or reduce their claim payment responsibility. Just a terrible insurance group and I’ll be changing as soon as possible.

We had the best experience with Choice Home Warranty this time. We are very happy with Ben's service. He is professional and good at his job. Both dryer and the ice-maker are working properly now. He even made a follow-up call next day to check if the appliance works properly.

This five star rating is for the repairperson. Not Choice Home. He was knowledgeable, polite and efficient. It has been over 24 hours since the problem with our a/c was diagnosed and we have not heard from Choice Home about the repair. 90 plus degrees, We need a/c.

Repairman was great. Fit me in early on his busy schedule on a Saturday when my appointment was for Monday because my AC unit went out and my house was 90 degrees. Could not be more pleased and appreciative for the help.

Our warranty claim for a leak in a pipe was denied because they thought - without ever inspecting anything - that I somehow climbed into my ceiling and put a pinhole leak in a copper pipe. Insanity. I am appealing the claim but the process is convoluted and inconvenient and in the meantime I am out $400 on top of the $65 fee they collect before the tech even looks at the problem. Even if they had covered the issue, the cost to repair ($400) was far less than the cost of the warranty ($580). Absolutely horrible warranty, not worth the paper it is written on. Do not give this company your money!

Process went very smooth, with Andy **.. We have been with Choice for the past 3+ years. We have (about 90% of the time), been completely satisfied. With this renewal we will have been with Choice for a total of 6+ years. We think this contract is even better than our last. We would recommend to a friend.

Good company, even though, doesn't cover as well as AHS Warranty. No local Vendors in my area. This could cause a problem in wait time for repairs. So far I haven't had a real problem. It's very hard to get a CS Rep on the phone.

My interaction with the Choice Warranty representative Andrew was friendly and informative. He went the second mile to find a discount that my wife and I would qualify for and saved us a lot of money without compromising on any of the home warranty services. Thank you Andrew!!

Yes, thank you for thinking about and giving a discount to veterans, seniors and essential workers. It has been a hard year for us all and any help is greatly appreciated. Cynthia was very helpful and informative. She took the time to give me all the required information and did what she could to ensure the sale to me. She was very nice and professional.

He was awesome from #1 Garage Door. Very professional and friendly. Ron was very sincere which made us feel trustworthy in his work. He gave us information on our door and advise that we would be needing a replacement soon.

6/30/2021 Woke up to a dead refrigerator, call Choice Home Warranty, OMG the service technician was at my house within 30 minutes, fixed the problem. Choice Home Warranty and the technicians were phenomenal. I have always been leery about these home warranty ads but this one is a keeper, I will definitely hang on to this one, they are in my book worthy.

Excellent service. Quick response time. Excellent technician. Have been with the Choice Home Warranty for over 7 years and never had an issue, I have called the company several times for different issues and have always been satisfied with the work done. I will highly recommend this company to anyone looking for home warranty.

CHW states in its advertising they will provide “peace of mind” to homeowners by repairing or replacing appliances when an emergency arise! This is half true, you pay for the technician who works on their behalf! CHW then uses the clauses in your contract that only fix or replace parts not purchase a new appliance if it not fixable.

This was my first experience with this company and I found it to be more than satisfactory. The workers were concerned about my well being and assisted me in a timely manner. I could not have asked for better service from this company and I am glad I choose to go with them for my home protection.

These gentlemen were great. They were able to work my repair in a full day early. They were polite, quickly diagnosed and repaired the issue. Would recommend them. ****Would be nice if your system provided more updates, and didn't always try to sell something.

Washer broke (Drum barring rusted out) and entire process was smooth from initial online applications to repairman visit and path fwd. Now waiting on gift card, will purchase for rental home as well and see from there, submitting this review is harder than actual claim

Submitted claim for residential A/C not filling and received prompt and professional service. This was my first warranty/service claim and I appreciated their overall response. I would highly recommend as a home warranty company with prompt and professional service and simple follow-up procedures.

Extra cost to replace water line shut off. Extra $100.00 please call me with questions. The technician was very nice, he was in his private car, and no uniform. He had a helper show his cousin also no uniform and and in a personal truck with no markings.

I called to make a claim about my Samsung refrigerator. I answered the question they asked, and what the problem was. Technicians came and touch basis with Choice, and to my surprise choice let them know there is a recall on the ice box. My problem is Choice already knew this and It was dragged out over 2 weeks, and me the customer was out 65 dollars. Very unprofessional

First time home buyer...Disable vet proud to get the offer from Choice Home Warranty. Gave me an extended deal so I may get some sleep and don't panic when something goes wrong. Believe me ** happens....so thank you. Looking forward to being protected.

The gentleman who came out to fix my dishwasher was so sweet. And he didn’t mind my big, dumb, and nosy dogs visiting with him. He got everything cleaned up and it’s working great. I would recommend this gentleman to fix my appliances anytime. I wish I remembered his name so I could thank him through this review.

Very, very pleased with the service that was provided. Placed a call/claim at 4pm and had a tech at my home the next morning. The problem was fixed within an hour. So glad I have Choice Home Warranty. Such a peace of mind.

Nick the technician that repaired the dryer on 1426, was great and very professional, he sent me the text right away with confirmation of timing. He was able to accommodate another time for me. He took the payment over the phone because I did not want him to charge the tenant, overall a great experience.

Choice provided a EMT Professional to fix my refrigerator and he did an amazing job. He arrived on time and went straight to work. He resolved my issues and clean up behind himself. He was very professional and courteous. Choice. I appreciate you and EMT, I have ice again.

A/C went out Sunday 06/27/2021 upon rising. Made claim at 06:37 am Sunday. There was no technician until Tuesday at approx. 14:30 pm (2:30 pm). Problem solved in about 40 minutes. But we had to wait approx 56 hours in the heat of summer. The wait time was for 2 people and 12 animals. But in all it could have been worse. (It could have been raining).

The service worked out well! The only thing is that I had to wait for the appointment few days, on the day of the appointment there were delays, and technician had to reschedule fix for next day, because he had to order a piece to change, which he successfully changed next day as promised. Thank you.

Jim called very quickly and is taking care of the garbage disposal soon. I loved having the tech respond same day and was there to check garbage disposal within the same evening. In the past I have had to even find my own tech and he was so prompt.

I was somewhat disappointed that I had to take the time and find someone myself to take care of the problem. It was resolved though. I guess it was that or wait longer for you to find someone. However, the end results were what I was looking for.

I took out a policy for 6 yrs. Never did have a claim denied. I talk to all the technicians who comes out and ask them which companies they like better from their end. They keep saying CHOICE. So I renewed for another 6 yrs. Only thing on a negative side is during the COVID-19, CHOICE wasn't prepared and it took both me and the technicians hours to get thru on the phone. Otherwise, I would have given a 5 STAR rating.

Renard, Nationwide Drain LLC was on time, courteous, patient and did an excellent job repairing the 2nd floor toilet. He analyzed the situation and took photos and sent them to Choice. He communicated with me and let me know the process with the insurance company and how he needed to fix the problem. I would hire him again and recommend him to others.

It was decided that my air conditioning system was not covered for repair. I don’t know how that determination was made without looking at the system themselves. The opinion was based on the technician's review alone. It seems that “normal operation” is up to their discretion and they can choose not to cover anything they want if they say what is causing the issue isn’t normal. They do not provide any kind of list or guide as to what is normal. They also do not provide any details about the maximum amount they are willing to cover for a given claim. I would not recommend Choice Home Warranty to anyone.

The tech came in and examined my affected unit went outside, then within 15 minutes it was cooling again. Should we experience any future events hopefully CHW will send Below Zero back to us. There have been many others in the past, but they have provided less than favorable results.

The technician took his time and cleaned everything out from the dryer. He took pride in his work. You don’t see that these days and just really appreciate his time. I would use this service again just because of this individual- great customer service on his part! Job well done!

It was Very hard to understand him. Had to keep interrupting him, bc I couldn’t understand. After about 10 minutes, he as able to issue the claim for me. I tried to do it online & it didn’t work this time.

Tech came very late, when I called the number for the tech’s office to obtain more information regarding when the tech is coming, the secretary was very rude. Customer service of these subcontractor needs more improvement. Tech needs to show up on time or update the customer that they are running behind the schedule.

Tech came out and quickly assessed situation and ordered the part (blower motor). Parts are currently taking longer than normal to arrive all over so that was expected. Received call in the morning only one day after estimated part arrival date. Great in my opinion. He came out that morning and we had cool air. Yeah for us!

Very dissatisfied with this company. In just few words stay far away from this company if you can. I have a Home warranty service through Choice Home Warranty company of NJ. They Promised (as you can see on website ) 24/7 customer service, which is not true. They selling policies to millions and luring people and then using payment caps, contract exclusions and bad-faith refusals to avoid paying for repairs.

This guy is the best repair guy I've ever come across. Figured out the problem and fixed it without even using parts, when he could have charged us a whole lot because I don't have a clue about are conditioning. Arrived when he says he would and worked in the heavy rain. I'll call this guy again.

The technician that came out to the house was very kind, courteous & knowledgable. We still have no news as to when the frig will be fixed. He told us that he has reported all problems & we are to wait for a response from Choice Warranty. I'm guessing they are seeing if parts needed are available.

I was able to submit my claim with the CHM quickly. She answered my inquiries professionally and satisfactorily. So far I have been satisfied with the professional technicians who have serviced various appliances in my home. They have been courteous and knowledgeable, and most of all have been able to complete the repairs.

Services were swift. I contacted Choice Home Warranty yesterday and technician was here promptly. He was very efficient in finding the source of our problem. Although the services when completed will not be without cost, having the problem solved in a timely manner is appreciated.

Home warranty does not stand behind their clams. Techs come out and still nothing gets fixed right away. Have caught A tech making false repair clams to me and to home warranty. My A/C system is an old r22 type. Now Home Warranty does not want to fix or replace it. Problem with this unit being out 4 days as of now. Trying to think of a positive experience. None at this time. Save yourself from a bad time and hire someone local and do review search on them.

I’m so tired of hearing from your company, "That’s not covered or we will replace this item for the price" was in the year of 19–. There must be better coverage somewhere! It looks like we have you all for the contractor contact only.

After I made a call for service on my garage door opener, which made a pretty loud sound when it opens or closes. CHW phone system made a fast scheduling on my claim of garage door repair service. Great service.

The service technician was very helpful and great service. The company Choice Warranty, on the other hand is the worst company to work with. They lied to me, they had excuses why my claim was denied. First was lack of service on ac unit, when that didn't work because I do service my unit every year. Then the the technician didn't get them the right info. Also not true. I was with the technician and he gave them everything they wanted. Then they told me that my unit was just to old. And that's why they denied my claim.

The tech really knew what he was doing and he was in and out in no time. I was very pleased with his work and attitude. I would request him every time if it was possible. He gave me tips on how to do the upkeep on my hot water heater.

Working with Bob to get the best plan and rate possible was great. The senior and military discount definitely made the warranty affordable for us. Bob's knowledge and professionalism gave us a peace of mind and willingness to choose Choice as our servicing warranty to maintain and protect our beautiful home.

In, AZ, an air conditioner’s upkeep is very important to a homeowner. When our air conditioner stopped working, the outside temperature was 112F. Choice immediately scheduled repairs. The repair technician with Effertz Air LLC was courteous and professional. The repairs were performed on a timely basis. We highly recommend Choice for your Home Warranty needs.

And there are also hidden fees that are not labeled in the policy as well. I would not recommend this home warranty company to anyone. I am very dissatisfied with the service and how I was treated.

Reimbursement in 10 minutes it’s just a catchphrase. We just moved into our new home a couple of weeks ago. After some pretty serious rainfall we realized that the sump pump was not working and our basement began to take on a little bit of water. It was manageable, and we were lucky. We opened up a claim on Saturday when we noticed everything was getting worse. After waiting to get some type of information that the claim was excepted, we went into Sunday. I then noticed that the claim was in place and that no technician had still been assigned after the 4-9 hour timeframe we were given.

Your company begged me to do service with your company. I went on vacation to come back home and my refrigerator was not working. Not only was the scheduling horrible. Setting up appointments for the tech to not show, but the repair was denied. Mitch was horrible, claim representative. She came up with bogus excuses to deny the repairs that I’m just disgusted. I would not recommend your company to anyone else because it was a horrible experience!!!!

My Air Conditioner stopped working on Sun June 27. I placed a claim and then was given the name of the company who would be providing my repair. They were not available until Monday. Once Monday arrived, I was quickly seen by the technician and awaiting approval, my compressor fan was replaced. Since I live in SC, it is quite hot and humid here. My home reached 86 degrees inside before the job was completed, but now is cool. Being 80 years of age, this was extremely important that it was repaired quickly. Thank you Mericle Mechanical!!

AC was not cooling and thermostat showed the temperature rising when it was on a lower temperature. The friendly technician came out and did that the fan motor needed to be replaced. He replaced it and all is well now.

Give Charlie ** a bonus. He did a great job of presenting Choice Home Warranty's advantages. Gave me the feeling that he was working for me, though of course he was working for Choice Home and himself. But he gave me some good opportunities to protect against inevitable repairs and replacements in my home. I hope future service will be as satisfactory.

Received a call about purchasing a home warranty service. The gentleman was kind and understanding with questions. They gave a veteran's discount for my husband's service. We were able to get a discount for paying for at least one year and got an extra month free.

The first tech that was supposed to be dispatched out was a no call no show for 2 days in a row (lost 2 days of work since I need to be there during diagnosis). When the tech company changed they were very nice - in and out in under 30 minutes. The amount the company offered to replace microwave came in at less than half of the actual cost - there is also a flaw in the contract which allows you to not pay for installation if you do a cash out. Cash out replaces cost to replace or replacement but there is a separate section which says you are required to pay for install (and you did not include a void or null clause if you do the cash out option - very frustrating since I’m out of pocket that expense).

My AC was fix less than 2 hrs. With fan and capacity change. I was so impressed to see how quick the service was done. I will always continue to have this insurance to cover my home and definitely I will pass this information to friends and I will encourage them to take this insurance.

Yes, I would recommend a friend. Home Choice provides professional and fast service. Within 72 hours a technician has been dispatch and the issues repaired. Of course there at times when the warranty doesn’t provide coverage but overall it does.

The tech was on time and found the problem quickly. A part needs to be ordered and tech will call to complete the job. He said it should be in by weeks end. He left his contact info so I can follow up.

Friendly and courteous representative. I was given several options for available discounts and prices are better than others I've used. Representative answered my questions regarding hidden exclusions and feel confident I acquired a plan that is right for me. Highly recommend.

This is my 2nd home warranty company I've contracted with. So far no issues, although they could expand the items they cover. Rekeying locks on doors would be nice to have as well as windows. The servicemen have always been on time, and also do call ahead to inform you of when to expect them.

Everything we put a claim in for is a fight! My contract says they cover all electrical issues yet I have a claim in and they won’t cover anything? Plus they raised my monthly fee and visit fees without telling me! I complained and they brought it back down but then I had to prove that to the electrician whose computer said the higher price! We are definitely looking elsewhere if they don’t help us

After my husband died I knew I would need help if anything went wrong. I chose Choice Home Warranty, because of everything your salesman told me and what I had read. "If we can not fix it, we will replace it." That turned out not to be true. I was offered $347.00 for another washer. I accepted this offer after being told if I did not I could file a grievance. I will see if I can find a used one for $350.00. I am 70 years old and live on my Soc. Sec, if I could afford to pay for repairs I would not need CHW. Thank you. Beth **

When something breaks, we want the peace of mind to get it fixed by qualified professionals. With CHS we have fixed our costs and don't hesitate to make a service claim when we first see an issue in our home. We know that we will get a prompt response and that under qualified events we will only be responsible for our service costs. Great peace of mind!

Submitting a new claim was easy and fast. The best part was the drop down lists for entering the information, which made the nature of the problem very clear to CHW, and also the inclusion of a box for me to describe other aspects of the issue to help in diagnosing the problem.

The gentleman came out. Verified that my soft water was broken and needed to be replaced. He checked with Choice warranty. Choice said it was an uncovered item. I believe if it was an uncovered item choice should’ve told me that before They sent out a repairman. I believe I shouldn’t had to pay the $45. Choice should’ve told me it was not covered before repairman ever came out. I should get my $45 back.

I filed a claim and at first it was denied. Spoke with the Resolution department and they cleared everything up and sent out an technician to review my claim and also reduce the service fee. Thank you to the resolution the department and I will recommend this service to other customers.

Service was out 0n 6/22/2021 to fix a/c/ that was blowing warm air. A/C went out again on 6/28/2021 with the same problem and you want another 45.00 service fee. I don't think I will be paying the service again. Your policy states you pay no service if the problem is the same in 30 days.

I did not know that my AC had been set on heat, probably by the tenant upstairs. Since the fan was not turning on the outside compressor --- I assumed a broken system. Certainly, no cold air was circulating inside! Simple discovery! Thanks to Mechanical Pro who caught this!

Choice Home Warranty did a great job of approving us for a new HVAC once our old one needed one too many repairs. They contracted Randy at Randy's Handy Services who went above and beyond to install a new AC unit as quickly as possible. Randy was very kind and professional and Choice approved all the claims he submitted swiftly.

Mr Smith Home Repair called to see if he could come a day early which was much appreciated. Technician was professional and efficient. I would use him again. He explained everything to me and put everything back in place. Thank you.

This is my first time using Choice so it is premature to send me the survey before all claims are resolved. Please resubmit the survey after the completion of the 2 claims. My first impression with calling in the claims was very good. Everything was quick and efficient. The proof will be in the response time and completeness of both claims. I look forward to a quick repair on both claims. Thank You.

Todd signed me up. He was great. My policy hasn't begun so I'm not sure how this is going to work out. I should have read the reviews on this website but I haven't yet. I hope it really works out!!!

I'm a new customer. The representative was great to work with. Looking forward to the relationship. Deon assisted me and was very professional and got me the plan that works for me. The response was very quick and got my contract and policy number before I got off the phone.

The communication with your reps was great. Thank you. Will anticipate hearing from the techs to repair my Samsung refrigerator and my hallway bathroom toilet. I have submitted one claim this past year and was very pleased in the response time.

The third service call was accomplished (Jun 2021) and was done by different tech than the first two attempts which replaced parts but did not stop leak. Do not know if the third try will work, will have to wait and see if blockage occurs again, one to three months, has been time between occurrences. Plus I have had to pay for three service calls for the same issue?

Choice Home Warranty was referred to me so I contacted them for a quote and review of coverage along with the home warranty company I was with in the past. The coverage was exactly what I needed and I added their pool coverage. Choice offered a great deal and gave me the opportunity to extend the same coverage for six years at an unbelievable rate. It was too good to pass up and I am not going anywhere. Thanks CHW!!!

No time to read and review the program. Salesman could back off just a little and still get the sale. With the 30 days to cancel I feel we can still get what we want. Need to read the plan details to make the call. Why no monthly payment plan for Vets program?

Even though the technician sat in his vehicle for more than a half hour causing me to finally go out to see what the issue was (he was working with the parts Dept on another problem) he was very apologetic and my oven was back in working order within a very short time. He was friendly and respectful of my home. Highly recommended.

They'll find any way they can to not pay for repair or replacement, to the point where the excuse why makes absolutely no sense. Do research and find a company that will actually take care of your needs, and not just be there to take your money and give nothing in return.

I am dissatisfied with this whole process. Choice claims that coverage would repair or replace a system or appliance due to normal wear and tear but to the contrary, implements policies that negate every possible normal wear and tear condition. Very unsettling; unfair business practices.

Filed a claim on a home I’ve owned for 6 months. Claim was submitted on AC and it was denied within minutes based on “neglect”. According to the picture there was caked mud that caused damage. They’ll take your money but don’t want to pay for any repairs.

I have many people I plan on telling about this plan. My two sons, my friends who have a lot of family. I don't have any more family or I would tell them. Great product. But I have neighbors and we all live in nice homes so I'll tell my neighbors.

We placed an order for service on our A/C over the weekend and received a prompt response with an appointment for early Monday morning. The repairman was on time and fixed the problem within 20 minutes. He was very professional and our A/C is working great! We are very pleased with this service experience.

Totally stopped working for 48 hours in 90+ heat. Put white vinegar in condensation tube every 30 days and change air filter once a month. Hadn’t vacuumed out outside of condensation tube for about 9 months. That was the problem. After I unclogged it, all was fine. I then cancelled my technician appointment. They were understanding and very nice. My dealing with CHW would have been better if I could have talked to a live human. I have never text, facebooked, tweeted, etc. The first review CHW sent me required I send it through Facebook or Google. I don’t do either.

MR ** was very knowledgeable of his trade work. He explain to me every step of the way what he was doing; he check all vents to make sure all was reading a comfortable reading. Great job. If in need again I would request his experience work again.

Denied repair of refrigerator because I had only had the plan for a month. They think my refrigerator was already broken when I got the plan 5/6. My ice maker stopped first, then the freezer both in June. Compressors don't give you notice that it's going to go out. It was unexpected! Now I'm being penalized instead of being helped.

We waited two days to be contacted by a technician and was never called and CHW never called to tell us that no one was available in our area. We ended up opting out and called someone local to get the work done. So if they do not have people to fix things what good is the warranty.

Service with Bennett & Son's good. I just wished Choice had notified me by phone to check to see if date was good for me. My computer was on the blink and I had to call Choice late Sat to confirm that they had scheduled an appt for me.

Not all of the items I needed to have addressed were addressed at the time. I was told that based on the request submitted, they could only address some of what I needed. What they did address was done satisfactorily.

Our AC broke down and the technician who came to visit diagnosed it as damper issue. While 2 other technicians identified the root cause as evaporator coil issue. No response for 2 weeks. When we got our system replaced and asked for refund policy came into play..upgrade was not approved. Don't recommend these guys to any customer. They want your money and won't show up when you need them the most. God bless these guys.

Charlie with Southern Heating and Air was quick, efficient and honest. He went and got the parts he needed and came right on back, unlike other technicians that tell you they gotta order the parts and they’ll get back with me and never shows back up. The communication skill was understanding and on point. Thanks again. I will definitely be looking forward to him again whenever I need anything done with my air or heating.

I requested service on Thursday and had a confirmation for the next day! That in itself was great... There would be days before I would hear back from my other warranty company. It was a simple fix, but grateful it was not something more serious.

What is the purpose in having you if you're going to say that my sprinkler pipe was broken before I signed up with you guys? That was a bit rude! I paid $65 for a guy to come and tell me SORRY THEY WON'T COVER IT! Really? Suppose to be the best and yet my first claim and already WANT TO CANCEL my account. I’ve had this pipe fixed when first moving into my home in 2018 and it has worked fine since. We came back from a trip and went to turn on our sprinkler system and lo and behold it’s shooting everywhere... & yet you have the audacity to tell me I’m lying and won’t cover it because it was broken before I signed up with you folks! Unreal. Will call to cancel with you guys as your best interest is definitely not with your customers. Thanks for calling me a liar. ???‍♀️

Repairman explained to me what he was going to do to fix the problem. He repaired the problem. Cleaned up the work area and was on his way and I was able to complete the wash. He was friendly and polite and performed his task quickly.

The young man was very nice and polite. But when he quote a price to me it was fine. However he told me that my price for the visit of a serviceman would be $75 but when I received my receipt it's it was 85 dollars. Now maybe it was a mistake on his part he was talking so fast. Anyway I just think that that was very not honest. When you tell a customer One price and on the receipt is another price. Thank you.

Technician came out and looked at the ductwork and identified the leak. He explained to the problem to me. Very courteous and knowledgeable technician, but he didn't repair and still charged me fee. I don't understand why no repair was attempted and still charged the fee.

Thanks to Choice and getting my plumbing issues taken care of quickly. Bill from Riley was very professional and took care of the issue in no time. I ended up being a quick fix and did not have to tear out the shower wall!! The email reminders and communication were very helpful also. Thanks.

Signing up for a new policy was very quick and easy. The salesman gave me a few discounts from the original quote that he started with considering I am an educator and AAA member. I immediately got an email with the new contract as well as giving the person who recommended me, a free month as well.

Teddy was on time and very efficient. Very knowledgeable, and very helpful. Outstanding service. I would be glad to tell my friends about the service that I received. This was the first Time I used the program, and I am glad I did. Thanks.

Sun, 6/27/21 AC not working properly. Contacted Choice and received claim number. Contact was phone. 6/28/21 went online to report - new claim number assigned. Waiting on service tech to establish appt.

Although the tech was behind on his calls, he came in and completed the work in a timely manner. Very professional, efficient, and informative. The only thing I would suggest is that although this household is fully vaccinated, he should still consider wearing a mask while visiting people's homes.

Authorization process took ALL DAY. I had to call three times. Authorization agent wanted to repair with the “cheapest” fix. As a result the unit was not repaired properly and I had to call back for repairs again two days later. Technician was excellent. Knowledgeable and patient with waiting on approval of repairs.

Rich called to say he was coming, arrived on time. Did the diagnosis and let me know the problem. He replaced a bad capacitor that my maintenance company installed recently. Rich put a new capacitor and shortly thereafter we were blowing cold. :) I'll be calling this company for our future maintenance needs.

Electrician Ossam was sent by Choice Warranty. Ossam was very friendly and gave great customer service. He was fast and efficient. The repair was exactly as it should have been. Lights now work perfectly. I would request Ossam again without hesitation.

Technician excellent and solved the problem. Wish all your techs were like Mike!! He even called me back that evening to see if garage door still working. I’m very satisfied with e-service of the technician. Tech very knowledgeable and courteous. Thanks.

I received great response and the service tech was great. When I call at 0400 hrs, I received immediate schedule. At 0800 hrs. I got a call that the repairman called and by 0900 hrs my issue was resolve. Thanks.. I most definitely will recommend anyone to Choice Home Warranty.

Very impressed with the empathy shown when I put in my claim. Asked questions that has to deal with my issue and wanted to know if there was any other issues that they could add to the claim. Very attentive and informative.

I have used this service twice in the past month. Both men very professional and knowledgeable. Am pleased with both services. Both showed up on time and did what they were supposed to do. Would definitely recommend the company to family and friends.

TJ and Thomas were professional but polite. Took care of the issue and gave hints on taking care of the unit in Louisiana heat! They were speedy and even checked to see if the unit needed extra Freon. Definitely glad I had Choice Warranty.

I have not heard anything yet from the service provider and it's been 3 days since put it in the claim. I expected to hear something sooner from one of the service plumbers in our area but I didn't so I'm a little disappointed about that plus I did not receive an email in correspondence of the request for the claim so I'm a little upset about that too.

Choice has been very efficient and prompt in scheduling an appointment for a repairman to come out and fix our AC. I appreciate that very much and would highly recommend them to anyone looking for a home warranty on their home.

This company is terrible. My AC unit broke 2 weeks ago. I've had the HVAC company at my house 4 times. After two weeks they are a refusing to replace my AC unit. Meanwhile the temperatures have risen to over 100 degrees while me and my fur baby have been without AC. Do not purchase a home warranty with Choice. You'll regret it!

Yes I would recommend a friend, the order was placed immediately and I was very satisfied with the Company that came out. He was very professional and helpful and he solved the issue. I would definitely use them again. I'm a happy customer.

Was taken care of professionally by Anthony M....would recommend to family and friends... Looking forward to future services. Great rates for coverage.... Highly recommended. A must. Don't live without coverage. Tried other companies, they keep raising rates. Ask Choice about their 3 year plan, and more....Anthony did a great job explaining plans...

Rocky called to let me know he was en route. Had a great interaction with my husband. Took care of our AC problem quickly and efficiently. He was in and out within 30 minutes. Overall, we are very satisfied with the service we received.

Ace of Spades repairman showed up on time, diagnosed the problem, and replaced some sensors. They were probably the only thing covered by the warranty on garage doors/openers so I guess we got lucky today. The garage doors seems to be working correctly now and I'm glad we got him as the technician.

After placing my claims it was a few days to get someone to come over to look at the problems. They have been schedule to come out to look at the problems Monday and Tusday. We are scheduled for electric and plumbing.

I am not happy with your company. I call in last night at 7:00pm because my a/c has stopped working. It is 9:53 now and I have not heard from anyone yet. It is 80 degrees in my house now and I cannot handle the heat.

My claim was denied. If Air Conditioner is listed as a covered item, but was denied because a hole in the copper line released all of the Freon, is stupid. It wouldn’t be an air conditioner if it doesn’t have Freon. It is absolutely a working part of the air conditioning unit. Always a loophole to keep from paying the claim.

Brandon took the time to walk me through each part of the plan to assist me with picking a policy that was just for me. I look forward to being a part of the Choice Home Warranty Family. Keep up the great customer service.

After 8 years of normal wear and tear on dishwasher door, the spring broke. CHW said that is not normal wear and tear. It was slammed. No it was not broke opening the door. Not shutting the door. We are fighting the claim. Very disappointed in CHW reaction as that is why one buys a home warranty, for that kind of protection. Not good!!!!

My claim was denied, when l joined Choice. l ask the agent if items would be replaced. When they couldn't be fixed he said yes, this is the reason l went with choice. My year is up with choice in July, l will not be renewing and will contacting to Better business to log a complaint. I will be going back to Ahs. I am a realtor and will never recommend you to my clients.

Technician Bob was actually early, polite, got to work quickly and completed the task efficiently with quality results. Overall pleased with the repair process! One negative was that the appointment was scheduled for five days later.

We discovered a leak in our downstairs ceiling...and called CHW immediately. You sent an email that you were trying to locate a plumber to come out... The water kept leaking. I waited three hours then called you again.... Joe told me I'd either hear from a technician or would get a claim reimbursement form. By then we HAD to call a plumber who came out cut a hole in the ceiling, discovered and repaired the leak. I called your people the next morning.. Had received a reimbursement form but could not have technician fill out diagnosis stuff... That was the day before. I have emailed diagnosis and invoice to info@choicehomewarranty.com. Hope to hear from you soon. Richard ** Claim#**

I reported a problem. My microwave. It wound up being just a GFI outlet fuse that blew but they had set me up for service immediately. I had called and canceled the service but their response was fast and accurate. I would recommend somebody.

The technician was very good. He fixed microwave and also gave us useful information to help avoid it in future. He guided us well to be careful with handling microwave. Very user friendly. Shared lots of good and useful tips for home improvement.

Our outside condenser fan stopped working and we submitted a claim online with Choice Warranty in the middle of the night. Within 36 hours, we had a technician here who replaced a capacitor in the outside unit and we were cool again.

Still waiting on my AC to be fixed. How long will it take. It has been a week. I can't stay in my house. It's so hot. Will someone get in touch with me soon as possible. I would like to talk to someone about the job. Thank you and have a nice day.

The freezer stopped freezing and the ice maker stop making ice. The techs came the next business day and and diagnosed the issues. Went out to their vehicle. Got the part and fixed it. I was surprised they had the exact part with them. I am grateful.

The gentleman was courteous and professional. He went straight to work, in less than 10 minutes he had diagnosed the main problem and began reassembly of the dishwasher. He performed a thorough inspection of the dishwasher. Without asking he began cleaning the areas of the dishwasher he had worked on and then the entire front! Highly recommend.

In my claim I specifically said that the problem was in the retractable awning and Choice should have sent an awning expert. Instead I was sent an electrician. That’s like sending an electrician to fix a washer, dryer, or microwave. The customer service pressured me to pay the service fee even though the electrician took one look at the awning and said, "I’m not the right person for this job." He left afterwards. The mistake was made by the person who reviewed my claim and they made an erroneous assumption. I should have been contacted first if there was any question.

Mike was excellent from mc Air-conditioning, Expert on repair. Complete 45 minutes. Very knowledgeable. Communicated in a good manner. Let me know if I had any further issues within 30 days to not hesitate to call. Represented CHW very well. Thanks Mike. I appreciate your help.

I recently filed a claim because my refrigerator stopped working. After it was determined that it was not fixable an amount was offered for replacement which I declined. The reason was they had the wrong description of mine and I felt it was worth more. A claim specialist Casey up a time that was convenient for me and resolved my problem right away. Very happy with the service from everyone there.

No response from anyone, I sit in my 90 degree house with broken air conditioning. I am 65. Would you treat your mother this way. Highly disappointing. Again, I called 23 hours ago. Hot, sleepless night. Don’t promise services you cannot deliver. You asked. This is very very poor communication. Zero service so far.

Quick response to the call that I made. Got a claim number right away and a response through email. This is best warranty ever worked with for my family. Waiting on the company’s contact information that will be working on the hot water heater that is leaking into an overflow pan.