Choice Home Warranty Reviews

Initial repair scheduled with Metro Heating & Cooling Pros. Went out for repair and told my son he needed to get a part. My son paid him the $45. He never called for returned and he did cash the check. Claim was reassigned quickly, which I appreciate your hard work. ADP Maintenance & Janitorial was sent out. It took the repairman less than 5 min to solve the problem and no part needed to be replaced, He also made a follow up call to see if the water heater was still working properly. May want to rethink using Metro Heating & Cooling Pros. Thank you for your service and your quick responses.

The customer service experience with Choice warranty has been nothing but a bad experience. My warranty expires 9/30/2020. I will not be getting another warranty with this horrible company. Of the claims that I have submitted only a handful have been authorized. The major were not authorized. The compensation provided to keep me as a customer wasn’t worth time time and effort to fight the appeal. This company is horrible. They have more vendors that responds to issues than my last company which I like.

My AC broke when temperatures are in 90s. I called you guys and was told that I can go ahead and get it repaired. Online claim portal was not working. When I submit bill of 349, you send me a check of 120. Are you kidding me? I pay 1200 dollars to get 120 reimbursed? You guys bragged being user-friendly when I moved from HWA to you. It is a waste of money and lack of trust.

I want to take the time and thank Choice Home Warranty for taking the time out and evaluating my case for my HVAC repair... They had a experience HVAC tech in minutes to check my system, evaluate the system and within minutes the problem was sent back to Choice where they made a decision to replace my compressor... Again thank you and I look forward in continuing my service with this awesome company.

Choice Home Warranty is a rip off. They found every reason to not warrant common problems. I had my claims assigned to service people for the copay. The techs that came to my home would tell me before they even looked at the problem that Choice Home Warranty would say no to repairs then they would try to up sell me their services. This happened five times. Do not, I repeat do not buy this warranty. I bought a three year service agreement and six months into it and they refused to prorate a refund. Horrible service. Worst warranty company I have ever had.

I called for information about your home warranty. Greg ** was very informative and answered all my questions. When I told him my age he told me about the Senior discount policy. I decided to buy the warranty and happy that Greg ** will be my case manager.

My air conditioner stopped working. A technician came out and found no Freon in the line. He told the Choice representative that there was no sign of rust or corrosion in or on the lines. The Choice representative said he would get back to me within a half hour. About fifteen minutes later an E-Mail was received stating the repair was not covered due to rust and corrosion. It is beyond believe that someone 600 miles away from my home could say that there was rust and corrosion when a technician examining the line said there was none.

After my A/C went out and cost me 1300 dollars I thought to myself that I should get a warranty to cover this type of stuff. The following day I purchased a warranty from Choice and they went over all the disclosures of what is covered and what isn't. Two weeks go by and my water heater goes out. What luck, but this is what I purchased the warranty for. I call Choice and create a claim. My claim gets denied because 1 month hasn't gone by since purchasing. I was never told this was a thing. I was told I was covered going forward. I have since been reading more and more about this company and it seems they will do just about anything they can to dodge claims. They only disclose information if it allows them to dodge a claim. It's shady and I will be asking for a refund to move to a better company. I spent 1200 dollars on a warranty that won't honor claims when I could have used that money to just make the repair myself.

The process was simple and easy. The agent went over all options. Looking forward to a long term relationships. As a military veteran she also went over all option and thank you for doing something for us who served this country.

AC repair - Choice customer service made the process easy. The repairman that was dispatched fixed the issue the very next day (which was a Saturday). Repairman was very professional and kept me informed throughout the process. The entire transaction went very smoothly. Thank you.

I have asked 'not' to be contacted so many times, by phone, cell phone or email, and I've been totally ignored. The calls keep coming and soon you will lose a customer for all this harassment. I 'know' when contracts expire, so again I ask, to be taken off your email and phone lists. Do not phone or email please!

Had a great experience trying to decide to use this company. Spoke with Walter who was very helpful in determining the best items for me yet also making it affordable since I am a widow and not working. Thank him for his care and concern.

I was very please purchasing this plan. I'm glad happy having peace of mind knowing Choice Home Warranty has my back when I need them. When I review their 5 star rating I said that is one for my household. My wife was very happy when we made this purchase.

Woman I spoke with on the phone was very polite. Will rate you on your performance when the time comes. Customer service.. value.. coverage.. etc. I do not know what else to say.. I have not had an occasion to file a claim...

Juan was the service person who came to look at making repairs on my washer. He was very professional, and within minutes told me the problem with the washer. It was going to cost too much to repair, and was going to let the insurance company know. He told me they would offer me cash to put towards a replacement & would be contacting me the following day. I did receive an email from Choice Home Warranty the next day, and I am now waiting for a check from them. Great follow through on the service call, and putting a refund in place for me.

This was our first time to use Choice Home Warranty! Our clothes dryer was not heating and drying. We called Choice H W! The Choice serviceman came that same day! Our problem was fixed and the dryer works! We only had to pay the fee for the visit! It is a good feeling to know that we have a professional company to contact for problems. Fast and professional service!

He was very professional and quick in resolving my problem. I don’t know what else to say because it was a quick resolve and he wasn’t here over 30 minutes. Thank you for helping a widow woman in her time of need.

45 minutes to diagnose and fix the problem. Same day service. One of the hotest days of the year. I'm sure they were swamped. Choice warranty reps were responsive and sympaathetic. I renewed my warranty. Very pleased my first time using the service. I feel more confident.

I have our primary residence and a rental property and a house we’re doing a fix and flip. All three properties are now covered with Choice Home Warranty. I am a strong proponent of home warranty and have used archer companies over the years. Choice covers more and is less expensive with a better cost per claim deductible as well. To offer a home we will be selling, it’s an additional incentive to a prospective buyer to know that for a year, their new home purchase has a protection against any of the major systems malfunctioning. That’s peace of mind!

Updated on 06/13/2019: I was told by a manager named Rudy on June 12th that he would return my call and tell me the status of my claim. I then called last night after not hearing from Rudy, the lady informed me that corporate was going to call me within the next 24 hours. I finally had a technician come out yesterday June 12th and he placed an order for some parts. So again it's going to be another 7 to 10 days before the parts will be here if they arrive. I cannot get any type of resolution to this issue, I've been fighting with the company just to get callbacks, information and cooperation. Also the corporate office has not returned any of my emails or request for them to call.

I was very satisfied with 5 Star Air. They did a great job. What I am having a problem with is how long it takes Choice Warranty to get some one out to the house. Called on May 30. No one came until June 7. That is 8 days with the air not working correctly. 5 Star Air said they did not receive the call until June 5. My brother was thinking about getting the insurance until he keeps seeing how long it takes to get someone to come out. This need to improve greatly.

Harris County Appliance - They call before they came. They were on time. I didn’t have to call them to find out what time they were coming (they gave a time frame and stayed within). They didn’t make a mess and didn’t complain about how many jobs they had been on. He came in, checked it out, put everything back, call it in and told someone would be calling and yes they did call and said we would be hearing from Choice. In the past your people come out talking about the company, want payment, look at item, say they will get back and don’t. I’ve cancel all accounts but this was because of this. The people you send out don’t really care all they want is the 45 dollar and talk about how much they are going to make on a job. This man never spoke on money and didn’t asked about his 45 until he had completed. This was a professional company. Not someone off the street.

Service tech never came back to repair damaged line despite call by Choice; was double charged for two service calls when I was informed in writing by Choice that I would not be charged for second call; Final determination amount for replacement of dishwasher was far below what replacement cost was. All in all it cost me more to use this than if I had just purchased a new dishwasher on my own. Was not satisfied at all.

This people are not trustable, they do not deliver what they sell. They offer repair or replacement and they just offer you a small amount of money that does not cover the appliance. You have to go buy it, pay delivery installation and on top pay 60 for the visit.

CHW was very responsive to my claim. The contractor arrived the next day as promised and took care of my A/C right away. With the exception of my initial call to CHW, everything went great. When I first called in, the customer service representative was kind of tough to understand. She was very nice but she had a strong Indian accent. So, making the claim took a while to get going. Other than that, everything was great.

It was frustrating to stay home all day and not get a phone call that they were going to be late. They did not get to our home until 5:30 or later and our expected time frame was between 11a - 3p. Once the service was completed, we were pleased. The technician was very apologetic and he took care of the problem right away.

I spoke to a CHW employee in Feb 2019 and ended up taking our a home warranty with them. I explained to the rep that I was dealing with a chronic illness and wanted to be sure that I was getting the best possible coverage because I wanted to avoid hassles. When I needed to use the warranty three months later, every appliance that I called about had an exclusion, garage door (doesn't cover springs); refrigerator freezer (not located in kitchen). When I called to cancel the policy I was placed on hold for over 20 minutes waiting to talk to a manager. A supervisor, not a manager, came on the line and was very rude. She said she didn't see what the problem was.

AC repair - Excellent service by the technician. Was able to identify the issue & fix it efficiently. Would definitely recommend Choice Home Warranty to all my friends. Would help if we get timely reminders on regular house maintenance things like duct cleaning, ac vents, filter changes, etc.

With smaller claims they are good and will sometimes go above and beyond. With larger claims they will look for ways to get out of paying for what they should. They will even reverse cause and affect to deny a claim. Lower service call fee is nice.

AC outage - Our service got restored within 24 hours however we had to call and follow up with the repair people to try and get an earlier appointment as waiting 5 five days in 100 degrees was not appropriate.

Air Professionals are the Best. I initially thought I was having problems with my thermostat but that was not the problem. South Carolina was having a heat wave that week and they were able to fit us in earlier. It was 88 degrees inside when they arrived, and my dogs were having trouble breathing. They were able to troubleshoot the problem and explained what was wrong in laymen’s terms. I would want them to come again if I had an issue and they will be doing my twice a year checks. I am very impressed with the level of service and professionalism Choice offers us.

I used to have One Guard Home warranty and they covered for once in a year HVAC service (cleaning of evaporator and condenser coils). I switched to Choice and was told by the representative that I was getting a better deal, but Choice does not have the once in a year courtesy HVAC service included. Also, much of the coverage for HVAC are very limited.

The process to sign up for a Choice Home Warranty was fast and friendly. The person was very helpful, explained several options and the price was fair. I have had my previous warranty company since 2012 and their customer service got worse for each passing year, this was a refreshing experience.

I called several times because I had additional questions. I wanted to be sure of their coverage. The first young man I spoke with was nice, but the next two I spoke with were not. I would never go with a home warranty company that talked to me that way.

I have been very happy with the warranty. It is very easy to report a problem. The problem is handled very quickly and someone is at your rescue. I would recommend Choice Home Warranty to anyone looking to ensure things around the home.

I wish you could just call instead of needing to submit claims online. It took 3 days of emails to confirm an appointment due to decisions of coverage. Obstruction to float caused the leak. Repair was completed in less than an hour. Good thing this was not an emergency.

Choice Home Warranty has been a life saver! I've had many claims over the 5 years I've had their coverage, and they just keep getting better and better! I called about the disposer not working, on Wednesday and they had a contractor here to replace it, on Thursday! They are easy to work with, courteous, and extremely responsive! Best of all, they are affordable and have never turned down a claim! I love their excellent service and will be a life long customer!

Fast and friendly service and could not appreciate it more. From the time our clothes washer was reported to time of settlement was within 24 hours. Technician was here and had diagnosed and reported our needs, he was very professional and friendly. I could not be more satisfied.

Bosch Brothers of Punta Gorda FL serviced our a/c. They were great. Came down a day earlier than I expected. They were super. They found the problem, had the part in their truck and promptly and courteously repaired the a/c. I could not ask for better a/c techs. Thank you Choice Warranty. You could not have got a better a/c company than Bosch Brothers of Punta Gorda FL and I could never get a better warranty service than choice.

Very friendly electrician, James **, took his time and fixed our electrical problems to the best of his ability. He showed up in a timely manner and asked to come earlier than the appointment, which worked out better for us as the job took longer than expected.

I have had American Home Sheild Warranty for years and I have never been pleased with them. But I must say I just signed up today with Choice Home Warranty and the salesman that took care of me was so professional and not pushy at all but explained everything so well. I just feel better about Choice and if I'm pleased I will share with my family and friends. Thank you.

Worker arrived early in the time frame. Worker was fast and efficient in determining the problem. He also had the part needed to repair the washer. He had the washer fixed in less than a half hour. I would recommend Affordable Appliance to my friends.

Choice Home Warranty I am happy with their service and customer service. The technician always be with in their appointments. The representatives always helpful and solving my problem. I have three houses in Fayetteville NC and I am living in NY. The customer service take care the problems.

The contractor that came out to do the repair was wonderful. Very professional and did a great repair job, but I had no idea that the fine print on the contract basically says "we cover very little". It seems I went with the wrong company for coverage. I'm doing more research to switch to a better home warranty program. Pays to shop around, that's for sure!

Happy with your service. What I did not like was your initial reaction to my claim. When I described the problem as "water leaking" your reaction was: " water leaks are not covered !!! " - end of story. Only because and when I protested was my claim assigned. As it turned out it was condensation from a faulty AC System.

Service was great sending your info to my friends. Your rep had great info on what I was looking for. Was treated like family and that’s what I think customer service should always be. When you treat someone with respect your business will exceed.

This is the worst company I have ever dealt with. When I purchased the warranty nothing was said about $ limits so why have a warranty when I pay service tech $60 then get told we will pay $500 and your out of pocket is $941. I could fix myself and saved my money that I paid for warranty.

$1200.00 dishwasher only worth $250.00 to buy another one for replacing is a rip-off to a retired man on a fixed income, not good. You try living on $2000 a month and paying $1100 a month for housing and other bills and having to replace a dishwasher for starting at $600 for a stainless one to match.

I called Choice Home Warranty at midnight for my oven that stopped working. They contacted Fix Smart Appliance Services. The technician came on time and explained everything to us. Now we’re waiting on parts. I so glad I have Choice Home Warranty.

We consistently have issues getting things fixed. They are eventually fixed but you have very unreliable contractors who waste your client's time and it's not appreciated. We reported that our garbage disposal was leaking on Thursday, 5/30/19. We could not use our kitchen sink as a result. We were told the soonest someone could come was Monday, June 3rd between 7-11 am. My wife stayed home from work (and she does not get paid when she does that).

In late May, we called Choice Home Warranty because our air conditioner quit cooling and they sent out an air conditioning tech the next day. He went into the attic and said we had a leak on the aluminum coils located inside a unit in the attic. He said he couldn't see the leak but that the coils needed to be replaced to stop the leak of coolant. He put a little Freon in the unit to get us through a couple of days of hot weather and left with his $45 deductible. Later that day, I got an email from Choice Home Warranty saying that the Choice Home Warranty did not cover the replacement of the coil unit because it was due to corrosion. How can they say it was a leak due to corrosion if the technician couldn't actually see where it was leaking.

I called company and they said the warranty does not cover the water heater. What is the use of this warranty program? It is a rip off - we are very dissatisfied with this plan! I do not recommend at all. They also take too long to answer - we called right away and we had to follow up 3 days later to find out that our claim was denied.

Choice Home Warranty is a scam, do not buy any coverage from this company. Our air conditioning unit was meticulously maintained for 18 years and when it was time to be replaced, Choice Home Warranty looked for every loophole to deny replacement of our unit. They sent a technician to the check unit out and the technician requested a leak test be performed. The money authorized by Choice Home Warranty was so minimal, the technician refused to perform the test. In the interim it left us in a 95 degree condo for 5 days. My husband is a disabled veteran and cannot sustain these conditions. They sent us a boilerplate denial and despite multiple phone calls they refused to help us. We pay $500 for our Choice Home Warranty a year and this company is a ripoff!

On June 1, 2019 I encountered my first experience with CHW. I called them because my refrigerator quit working. I received couple emails stating they were working diligently to find a suitable tech to send. Finally around 9:00 pm I received an email stating they were unable to find a tech and I was free to find someone on my own. On June 3, I called Whirlpool directly and they gave me a company to call that was located in my city. I continued to try to allow CHW time to find someone for me.

The customer service rep was very pleasant and kind. She took care of my issue and got it dispatched out very quickly. The technician was on time and solved. my problem efficiently. My air conditioner is working beautifully. Thank you CHW very much. Without this service I would not have been able to get this resolved.

HVAC repair - I was impressed with the job knowledge, skill and ability of the individual that was sent to my home. He diagnosed the problem, explained to me his assessment of the problem and what he planned to do to fix the problem. After he fixed the problem he gave me needed advice on how to properly care for my HVAC unit and how to prevent further problems. He was courteous and was on time.

Takes at least 45 minutes or more and from previous service calls to get thru to authorization to get repairs authorized. This part of the company is VERY POOR. Service tech awesome give them a 10. Authorization department is a 0!

My dryer broke on a Tuesday. I left them a message about it Tuesday night. The man called me back & said someone would be out Wednesday between 1 & 3. He showed up on time & fixed my dryer. Very impressed by the speed of service & knowledge of repairman.

The man showed up as planned but as soon as he came he told me he was new to using the home warranty and he didn’t know what would be covered. I did a complete walk thru and he said he still wasn’t sure. I currently still have electrical issues that aren’t fixed! Why did I purchase something that I can’t even use? I wanna know exactly what type of things are covered and why my time was wasted if he came here not knowing what was covered!

They have fixed my ac unit twice in the last month. The first was an evaporator coil and cost me $250 out of pocket and the guy said the outside unit needed replaced. Then less than a month later the outside unit quit working and a new compositor was put on. The guy also recommended the unit be replaced. Overall it works but both companies have said it needs a new unit, were just band aiding the problem.

Your representative showed up at the arranged time. He diagnosed the problem, left to get the necessary parts and was back in hour. The new unit was installed and working quickly and without a mess. The service rep knew the equipment involved and was able to easily see the unit needed replacement. Good work.

Garbage disposal - Steven Mills Plumbing came and quickly took care of the problem. They did a great job! They told me what was wrong and was able to fix it like new! The service was quick, the technician was pleasant and did a good job.

I received a call with an appointment date and time, within 5 minutes of my request. The Plumber came the next day and did a good job and I would recommend them. The only reason this is not a 5 star rating, is that there was some miscommunication between Home Choice and the plumbing company and the claim was originally denied. I called and it was straightened out quickly. Thanks for your help.

Compressor for Air conditioning unit - So far, no one has been able to provide service needed although I have to pay for service call by DC Metro HVAC. I do understand unit is older, but solution still has not been provided. I can say that your team has been very kind.. He indicated he will get back with me. I hope I will not have to pay for another service call.

The contractor that came out was very rude and disrespectful to my wife. Belittling her like she didn’t know anything. I will never allow them to set foot on my property again. We wanted this air conditioning issue resolved but all we got was a patch to make the issue better for a short while.

We have been with Choice Home Warranty for a year now. Our AC started having issues last summer. Choice Home Warranty got a company to come and fix it but that was like pulling teeth. However, this year our AC is not working. We put a claim in May 23rd. We were told that someone would be at our home to service our AC May 28th. We decided to double check with the company that was supposed to come to our home and service our AC about the time they were supposed to be at our home. The company notified us that they did not have a work order for us from Choice Home Warranty. Which is a bit confusing because we had a confirmation email. We spoke with Choice Home Warranty again and and they acted as if they did not know what we were speaking of. Choice Home warranty sent out the technician the next day.

This is the most absolute waste of money I have ever spent. I literally have flushed my money down the toilet! I have had two terrible experiences with Choice and currently still trying to get one resolved. First my AC stopped working, I reported the claim, they sent a technician out who did run any diagnostic test, he just did a visual test. He based his diagnosis off of a visual, in which Choice denied the claim. I had a second opinion come out, who actually ran a diagnostic and advised what the issue was, which was completely different from what the Choice technician advised. I called to advise Choice and was told, unfortunately we have made a decision and the claim is still denied. I proceeded to go ahead and have the AC repaired.

Enjoy saving money, same protection as previous coverage. Paying less per month and less for calls. Cant wait to see more savings in my pocket. Customer service agent was very encouraging on every possibility to save me money by the year.

I am having issues w/ our HVAC unit. The technician sent by Choice was great and this is no reflection on him. The tech said he thought I had a micro leak and needed some refrigerant. The claim was denied over the phone in less than 5 minutes. Then the technician (who thought CHW was wrong for denying me) did an electronic device leak test. His phrase was that this electronic will definitively show if there is a leak. He performed the test and "NO" leak was found. I call back Choice and their CSR told me the claim was closed and to file an appeal via email. I informed her that the denial was based on a leak which doesn't exist.

The personnel I interacted with were very courteous. Phone calls were made when needed. I always felt they were concerned with solving my problem. The gentlemen who came to my home was definitely a gentleman and very knowledgeable. I was impressed.

Customer service was very helpful. She gave me clear and complete information on which I could base my decision and I appreciated the courteous and quick response to my original inquiry. Though the answer was not completely what I would have liked it was explained professionally and I understood the situation in order to come to a final agreement.

Garland was sent to my house for repair. He was on time and very courteous. He found the problem, fixed it and left everything neat and orderly. Garland was a very efficient and nice man. Hope I get him the next time I have a plumbing problem. My first experience with CHOICE was a very pleasant one.

There was no hot water. CHW did not follow up or assign anyone to fix the problem after Pipe-It-Up failed to fix the heater. Never called me back. I had to contract with outside plumbing service at great expense to my family. This after paying for service that I never received. Very unsatisfactory performance.

After Hours A/C called and came a Day Early! The gentleman was very courteous and obviously knew what he was doing! We could not have been more satisfied! A job well done by Choice Home Warranty and your technician! Thank You.

I believe a pipe in the wall (unable to be seen) should be covered under my policy. It apparently was broken from when we moved in. The very kind plumber even tried to advocate for us, but you turned down the claim.

Roof leak & drain backup. Yes this is accurate and I’m a responsible adult. These people never fix anything they come and grab the $75. deductible and then denies your claim for some crazy made up reason. Don’t do it. Save your money and pay someone else. I would give zero stars if that option was available. You think you have peace of mind with this plan but you don’t?

I went with another home warranty company that was a little less money. Wrong! Go with the pros. Customer Service is excellent as are their contractors. Already renewed my service with Choice this week. A breath of fresh air for sure.

This company was very professional on time and let me know every step of the way what the problem was and corrected it. They even referred me to another company for my water damage to my property. As far as the home warranty company they are not up to my satisfaction it’s very hard to get them to replace appliances that need to be replaced it’s like pulling teeth.

CHW found a tech in a timely manner and the communication process was great. The tech called me and we were able to set up a time for him to be here and he showed up on time which was another good point. This is why I gave this experience two stars. I was TOLD by the tech what to do to fix the problem. I did it and it still isn't cooling properly. I don't know how you find techs in your network for people in the area they live in but I feel like I paid $75 for something I probably could have used Google for. I have this warranty with CHW to have a tech come out and FIX the problem. Not to tell me what to do and that should work and it still doesn't fix the problem. So I guess I will have to pay another $75 service call and hopefully the tech will FIX the problem and my refrigerator will cool to the proper temperature. I guess the two stars should be for the tech but I feel like CHW found this guy and I have to go with who CHW chooses technician wise.

I am quite satisfied with the claims people, however, the first technician came and assessed the situation but never called his diagnosis in to the claims center. I tried several times reaching him but was unsuccessful. I then called the claims center to report that I had already been 1 week with no refrigerator. They also tried to reach the technician but were unsuccessful. They then assigned me a new technician who came out promptly and called the diagnosis from my home. Before he even left, the claims department called & said that they would either replace the refrigerator or do a cash buyout. I now can pick the refrigerator that I want.

AC not cooling. Technician attending service call just added Freon to system. Did not repair a leak which he indicated was detected. Instead commented that a previous technician should have fixed. Totally unsatisfactory. The problem more than likely will reoccur. Please send more competent and capable company/technician to make repairs.

Called CS and they filed my claim. Arranged a contractor for the following day. Contractor was superb and repaired the problem. My suggestion is for anyone looking to purchase a Home Warranty product firm, I would highly recommend Choice Home Warranty. Thank You.

Michael did a professional job and went above and beyond! He came by even though he could not reach me on my phone and luckily I was home to receive him. He immediately spotted the problem with the water supply line and repaired it.

Called original sales contact Greg ** who was very amiable and helpful in connecting me with claims as well as extending our contract. The claims manager was also helpful and amiable. The problem is with a broken water heater. However, the resultant date for service received via email is a full week out - June 11. This is an unacceptable period to be without hot water!

This company is horrible! Do not choose them as your home warranty. Our AC Unit went out. They sent someone to our home and right before the tech even took a look at our unit he started trying to sell us on a new one. Then he made the statement that this warranty company RARELY covers anything with ac units. So, he goes and takes a look and the next day I receive the diagnostic and a denied letter. They denied us because they said our Evaporator Coils were leaking Refrigerant and since it's due to rust they will not cover it! Our home isn't brand new, so of course there may be rust - so you might as well say you don't cover old homes. So, I escalated it to the manager.... Now she was a piece of work. She told us there is nothing they can do.

The man who came to fix my microwave was friendly and professional. He fixed the microwave promptly and he was obviously skilled at what he was doing. He had many years experience. He also gave me some tips on how to maintain the microwave.

I just signed up for the service so I have not had a chance to actually use it. But my sister has used you for years and the salesman I spoke with was very nice and spoke in clear English so I could fully understand the terms, payments, etc. Thanks for your help.

I did NOT renew with this company because of the quality of the service people that were sent out for repairs (unlicensed). Now they call several times a week and email. I’ve told them repeatedly leave me alone, I want nothing to do with their company. I feel that am being harassed to renew. Wish they would just stop.

We have had to file two claims with CHW and each time they have gotten a technician out the very next day. The companies they use are very knowledgeable and friendly. Repairs were completed quickly and additional approval was given within an hour. We couldn't ask for more from a home warranty company.

I had an AC issue... Thankfully it was a minor problem... Steve ** with Exact Temp was wonderful... courteous and professional and I hope if I have an issue with my AC in the future he is dispatched to my home...

Updated on 06/06/2019: Pro-Tech Appliance Repair came back to my home to check out my dishwasher. They discovered the terminal board was defective and ordered a new one. They said it would be about a week before it arrives. The technician was very polite and knowledgeable. Thank you.

Happy with the fast call back for the appointment. Not sure I am happy with what gets paid out when told you need to replace an item and not any amount as to what will be taking care off. Was quoted a price for new a/c but not hearing from Choice about it.

I reported my AC for not working, they declined coverage for corrosion on a 9 yr old system. I've maintained my system annually and have done my part, as a 4 yr customer for my house and my rental, I will not be renewing with you and will tell others about my experience. I am a documented disabled veteran and don't know what to do now since this service was supposed to help in these situations. I hope someone calls me to make this right within the next 24 hours or I will go to every outlet I can including the BBB.

Air conditioner repair - First vendor scheduled was unreachable. Second vendor was scheduled by Choice for an appointment on a Saturday & didn’t show up. The vendor called first thing Monday morning & come out within 10 minutes & provided great service. The vendor told me that Choice can’t schedule their appointments for them. They apologized about the confusion. I requested service from Choice on a Tuesday and the vendor came the next Monday. It was very frustrating waiting that long for A/C repair!

I was pleasantly surprised to see the professionalism of the vendor sent to repair my Air Conditioners. First Luis diagnosed the 4 ton quickly repairing the condenser and contactor. Next, he diagnosed the 2 & 1/2 ton with a leak coming from the dryer filter. His company called Choice warranty for the approval to finish the job. After waiting for over one hour Choice determined not to cover the job. I the customer am without A/C. Since, I have contacted another warranty company and sure enough they would cover both jobs. I have to reconsider my Choice Home Warranty.

Thank you Choice. We had the very best experience from the time we called to report the problem with our air conditioner up to the time it was fixed. All within 24 hours. Choice immediately contacted us with an email mentioning the company name, the service person and his tel no. He called requesting a convenient time to visit and fixed the air conditioner in no time. We are very impressed with Choice's customer service and addressing the problem.

Every time I use this company they say I am not covered. This is the worst warranty company. I would not recommend this company to anyone. I keep paying the court five dollars and the technician says this isn’t covered.

Extremely unhappy with the claim. My dishwasher could not be repaired and the amount offered to replace it was a joke. After talking to a mediator a slight increase was offered but it will still not cover a replacement. The response was done very quickly but I was told it could take up to 30 days to get a check. Long time to be without a dishwasher.

Tony and his coworker arrived at my house and began their diagnostic tests and quickly discovered the problem and fixed my A/C unit. So after 24 hours of sweltering temperatures, they had quickly and professionally solved my problem. Very courteous, and professional team.

Front Load Washer Repair - Appliance Plus appeared when promised and was fairly quick in diagnosing and correcting the overfill/flooding problem. Problem solved. I see that I'm required to write 40 words for this review, which is basically ridiculous so, I'll comment on the Choice website... It needs work, doesn't allow Chrome to save password. Thanks.

I was very impressed with your technician, Ace of Spades garage repair. They did an excellent job and Choice did everything to accommodate me. I would recommend this service and Choice because they have a resolution center that was extremely helpful.

So here I'm sleeping and it's about 3:30 in the morning and I wake up in a sweat! I love to sleep in a cold environment so I get up and take a look and it's 77 degrees! Not good.... So I tried to go back to sleep... In the AM when I get up it's NOT working! I filed a claim with Choice Home Warranty. This is the second time with my AC and they told me Monday, It's Friday! Oh no!!! But in the message, the # of the company coming was there and I called it! Thankfully the guy remembered me and he had a truck in the area! God Bless!!!! What a great company! I highly recommend them!

Dryer would not heat, repair man was awesome, very knowledgeable, very respectful, took his time going over everything and checking all the components to make sure everything worked before he left. Kept me informed with whatever he was doing. I would recommend him.

Took 3 days appointment. Was set for May 29, 2019 3-8 pm. No call till 9:15. Did not come till 5/31/19 Sat. After 1:45 pm oven knob control. Got to order part. Will call for replacement to be put in. No work order.

I put in a claim last week. No one told me that when the repairman comes he doesn’t repair anything. Called yesterday. Was told the claim has not been evaluated yet. Still 82 degrees upstairs and don’t know if anything will be done.

I had decided that if I was able to locate a reasonably priced policy, acquiring it would be a good idea to help keep our expenses fairly stable. Joel ** was courteous & informative as he described what the policy would cover. He was able to lower the price which made the purchase a no-brainer. Some of the following areas will be difficult to respond to as I am a new customer and won’t have experience with your service until sometime after 7/3/2019 when policy is effective.

I was contacted before my contract ended and gave me an offer. They came every time I called them and sent very responsible people. I was very glad to renew Choice. The gentleman that I talked to on the phone was very polite and answered all my questions. I was never pressured to buy Choice and when I had a problem, they would take care of it and have the person coming call me that day and also email me with the date and time.

My reimbursement check was issued 2/26/19 but as of June 3rd I have not received it. On April 6th I called and was told I needed to wait "60" days from the date of the check to have a replacement check issued without a fee. On May 6th I called and was told I needed to wait "90" days to have a replacement check issued without a fee. I was assured a check would be issued the end of May. June 3rd I called and was told their checks are issued in large batches, our check was in the batch which takes 30 days to process. So I have now waited over 90 days and must wait at least another 30 days!! I am now on hold waiting for the supervisor's supervisor to answer my call. I have been on the phone for 30 minutes. My contract ends in August and I will not renew. What a waste of money this contract was!! Don't use this company!! Too bad I couldn't give them a negative rating.

Sincere thanks to Jennifer ** for her wonderful customer service. As new customers we had lots of questions and she easily answered all of them and made sure we fully understood the complete scope of the coverage we would be getting.

I have been with Choice Warranty for 4 1/2 years. I just Renewed my policy today. I have used this warranty 4 times in little over 4 Years and Choice took great care in my repairs around the house. Hope this is helpful!

I had a double oven that went out. I filed a claim and they denied it. The internal lock went out and the cooling fan. The tech thought they were somehow related. They denied the lock saying it was excluded under the exclusion of "door seals" which is crazy because the door seal is the seal outside the oven to keep the oven sealed right?! They are fraudulently expanding the definition of a "door seal" so they can deny my claim. I appealed and no one will respond to me. Apparently my only recourse is to go to Arbitration in New Jersey or hire an attorney.

Looking for a home warranty for your new house? DO NOT USE THIS COMPANY! My wife and I purchased a new home and got a Choice Home Warranty plan with it. After moving in, about a week later we went to wash clothes and when the washer was full of clothes and water and went to the agitation cycle, it started grinding very loudly. As the washer was covered under my home warranty, I filed a claim with CHW. A service call was scheduled and after it was looked at by the repairman they scheduled, he said the washer bearings had gone out and that most likely the washer would have to be replaced since the cost of repair would be more than the value of the washer.

Rude and indifferent. Phone rep couldn't care less. She got the claim information wrong and when I tried to correct it, she then got testy. She refused to correct it and began to argue about some internal limitation which I could care less about. The tech, however, was very good.

2 days wait time on a technician to fix an AC is too long of a wait time especially when I am dealing with 90+ degree weather. My home was unlivable for 2.5 days. The technician was delayed due to double booking so I had to wait almost 3 days and the warranty company wanted me to wait until the technician got there instead of quickly dispatching someone else. It's understandable that things happen but there should be a quicker solution for urgent issues.

Air conditioning not working. Not cooling. Unit appears to be functioning Ok for right now. Believe there maybe a potential leak in the system. Checked the condenser coil and it was OK. Had to make a return trip within 5 minutes initially. First time told he had to replace a capacitor and the second time put in coolant. Told that a complete diagnostic test may be required to locate a potential leak.

I bake desserts as a stress reliever and have done so for years. In order not to gain weight I have always invited family and friends to taste test new items. I was in a state of horror and shock when the heating element broke on my very old stove. I called Choice Home Warranty. They took my information. Within a few hours a service person, from a local company, called to set an appointment to review the problem. My stove could not be repaired but Choice Home Warranty provided the monies to place towards a new stove. I could not be happier with my outcome! I have become a walking commercial for Choice Home Warranty. Thank you CHW. Patricia **

Service was prompt and service person was knowledgeable and friendly. Placed the service call and received a call back same day. The service man and I worked out an agreeable time to come over. Also the copay is manageable. And worth the cost.

I’ve been a customer for a few years now, so I’ve had some experiences with CHW. The appointment making process is very good and responsive whether online or in person and most of your agents seem customer friendly, but others seem to take the tact of being argumentative and unfriendly as it is their own money they are protecting by declining coverage. Over the last couple months I’ve had the opportunity to need coverage. I will go months and months without a claim, but I’ve had some recently. I will outline them specifically. I will also share my renewal experience as it was the 2nd time it’s happened.

My appointment was made for my convenience so that I didn't need to take time off from work, The tech was friendly and knew what he was doing. Will recommend to my friends. They are going to fix my dryer so that's the biggest fear resolved.

My AC was damaged on May 30th, I called to file my claim and before the night was over I was informed that a company would be coming by on Saturday between 3pm and 8pm to take care of my problem. By 3pm on Saturday by AC unit was fixed. Thanks to Dedicated Air and Heating Company for all they did. Not only did the fix my unit but they were two hours earlier than promised.

Clean work no, walk on your floor with neat shoe. Bad. Still have the problem because you don't have the time to work it but you ask for the money. Roto rooter the company who will help to get bad business to all who need the air conditioning system running all day. My bill will be flying high because you doing no work on the problem. Case closed.

Made a claim on Sunday, tech came out on Tuesday morning got the air conditioning working with in a hour. This is my first claim made very happy with Choice Home Warranty. I bought a 3 years warranty at a very good price. I would definite renew my home warranty again when it time.

Would recommend to families and friends. I tried recommending it to myself but unfortunately CHW wont provide services in other states. There currently is an ongoing repair needs, service request opened. By what CHW have done so far, up to now, so far so good. It has been wonderfully handling the repairs reported. Faithful in the services that CHW has provided. I trust I can praise CHW before this current claim has been handled.

16 days without hot water. First attempt didn't fix problem. Second attempt the part wasn't ordered for 8 days, but they ordered an incompatible part. I provided them with the exact part number and a URL of where to buy it. For 3 days I'm told my ticket has been escalated to the proper team, but I can't get a straight answer if part was actually ordered.

The component that dispensed the water was not working, causing many other problems with the refrigerator. The tech that you sent not only fixed the water line problem but explained why it was happening. He told us to not have items up against the freezer door because it would cause the line to freeze, and in turn, cause the component to fail again. We followed his advice and never had another problem with the refrigerator. Thanks for the help!

From the time I filed the claim, it was less than 24 hours before I had hot water again. Thank you, Choice, for the prompt and complete service. The bad experience of others with home warranty companies seems to be dispelled with Choice.

HVAC unit failing - I’m really happy my realtor suggested this company when purchasing my home. A vital part of my central air unit went out, and my warranty covers it. I’ve saved a lot of money with Choice Home Warranty. For me, that’s peace of mind.

The service was very quick and the technician was very knowledgeable. Thanks.

It is always frustrating when trying to book a service call for something and I am told they can’t find someone in my area but I can find my own person to repair my appliance and will get reimbursed. Don’t trust them, Choice loves to find a way to get out of the reimbursement. Choice has been sending me times that a washer dryer repair company would be coming out. The repair company doesn’t even have those times open and said Choice just books the time without talking to them first.

Great service! Prompt/timely great communication. Phone intake was great also. Follow up from technician was great and helpful with advice upon visit ... When the technician arrived he explained what he would be doing and explained how we could Keep our air conditioner running smoothly year around as needed.

I had no hot water. The technician came exactly when he said he would. He said the reset button stuck & he fixed it. He said if this didn’t work to call him and he might have to replace the thermostat.

Most of my experience had been good. However, this time the service provider selected for my issue was removed another assigned delaying the repair two days... Still waiting for the part to be delivered. Not sure why it takes so long to ship or why we can’t select from a list of contracted providers. The AC company did go out of their way to get to our house earlier and have been very professional.

Rep came. Fix the defective unit and left the 2nd unit inoperable. Still not repaired, wires hanging out of unit. Called the technician to complain, I was told it was working when they left. I was not home at the time of service.

I reported my refrigerator went out, the same day they said they could not get someone out within a reasonable time so gave me the option to get someone one myself. I did. He charged me 125.00 for a service call and ya'll said you would only pay 80.00 when I am supposed to have several free service calls. Then ya'll will only give me 389.00 for a new fridge w/ ice maker saying that's what ya'll can get one for but I sure cannot. Finally ya'll went up to 450.00 which is still impossible for me to get. Then I won't even get my money for 30 days so I am not really happy.

Excellent customers service and fast responding. I have had twice service with them, they were within 24 hours at the house to fix the problem and their technicians are top customers service. They won't leave until the job done, and when it comes to pay the bill they are right there to help. I have been with them for the past 6 years and I just renewed for another six years. This company is a peace of mind to get, nothing to worry about other then just call them and they will take care of the problem at home.

Agent was very helpful.explained all details very clearly. Covered all items. Very courteous. Price was very fair, and I like the price. Will recommend this company to my friends and family. The service fee of $75.00 is also fair. Thank you.

The young man who worked on the dishwasher was very kind, knowledgeable and friendly. I haven't tried the dishwasher yet, but am hoping it will clean more efficiently. He worked very diligently for over an hour. I stayed in the kitchen at the kitchen table while he worked. When he needed to, he used his phone to find information about the Kemore online.

Not covered by my Home-Owners. I will pay and get fixed but wish I had not bought a 4 year commitment. Very unhappy with your co. Thought plumbing was covered. The drain in bath will not stop up. It leaks water all the time.

I ordered my policy yesterday and after I receive the contract I was confused a little bit about what was covered it was not was ready to cancel my contract. When I spoke to a gentleman with your company. He went over the contract with me and explain things a little bit better and provide me additional information. At the end of the conversation I was satisfied and I asked him about myself adding a second house and he connected me to a gentleman. The gentleman stated yes I could after he figured out that AK didn’t belong to Arkansas.

Garbage disposal doesn't grind/chop food. First plumber, J&L Plumbing, didn't know what he was doing but still demanded for service call fee before walked out of my house, of course I did not pay him. Second plumber, Anytime Home Services, was excellent, fixed the problem within 15 minutes.

During maintenance of central AC system it was determined there was leak in the condenser coil. Called CHW and technician came out and determined the same. CHW denied claim (warranty work). I called them and had the technician state that the problem was not corrosion or rust which they did not cover and they did not cover the leak test. OK, good with not covering leak detection, as that is perfectly stated in the contract. They then asked what caused the leak? Stated to them by the technician it was a fault of the part (it just failed). The reason we have a home warranty. This discussion went on for almost 2 hours. Finally, I just told them to cancel my contract. Why pay for a service when the provider is just trying to find ways to back out and or wear you down that you accept what they have to say?

Not satisfied with Choice Home Warranty customer service as when joining was given different information when clearly asked about the appliances under coverage. When speaking to customer service the person being very rigid and failing to listen to a customer when asked to be transferred to ace the case manager who called twice and I was returning his call. Being in the customer service foray for over 40 years in the upper echelons of management, subordinates must comply with a customer's request and arrange to resolve when management is requested. Drilling an old record of cannot is unacceptable and uncalled for. Training and resourcefulness may be interjected in this advice to the customer service staff.

My A/C units both went out after I owned the home for two months. They couldn't find a technician in a timely manner so I had to do so myself. Which they came out the next day. It took 5 days without A/C in the spring to have them tell me they will not cover my repair. The technician tells them the wrong refrigerant was used on the units and Choice Home Warranty will not cover the units because the wrong refrigerant was used. Mind you, this was prior to me even purchasing the home so I had absolutely no control of what repairs happened prior. So, now I have to eat an $8500 repair bill and they offer me $150. This company is a scam and will find any loophole to not pay you.

I placed my ac claim on Sunday planning on a Tuesday repair. A Tuesday repair was scheduled. I arranged my day so I could be present for the contractor to arrive. No call and no show of a contractor all day!!! I checked on my claim via phone. Was offered option of finding my own tech and being paid back by CHW. I took the option and had service within 2 hours. I have received an email stating that CHW will send me a check for full amount I paid minus my copay. I'm happy now and cool, will see if CHW comes through in 30 day.

Not cooling. Ahmed of Just AC & Heating was very professional in diagnosing the cooling problem and repaired my AC. It needed Freon which he replaced and provided instructions with timeframe to wait till the lines had time to defrost. when I turned the thermostat on we started to feel cool air again!

The person I talked with was very professional and got me the best policy for the best price. The Veterans discount is a high help since I am now on a fixed income. I chose this company after some research and reviews. It is on the top of the list and that was why I choose to use this company.

Leaking garbage disposal. Service was on time and completed efficiently. The serviceman was professional and neat and work was done with no problems. He also tested the unit before leaving to make sure it was performing right. Thank you for you fast and efficient service. Don and Madeline

We returned home on 5/26/19 to discover our air conditioning was not working. Nothing displayed on the thermostat. I submitted a claim online immediately. Within a short amount of time I received a claim number and the contact information of the company that would be servicing the claim. The technician arrived within the time frame stated on 5/27/19. He diagnosed the situation, a motor module is needed. He stated this is the worst possible time for a/c to fail because it is a holiday weekend. He said a part would have to be ordered.

Choice Home responded immediately with repair date and time along with repairman's name and telephone number for contact if needed. Repair was done quickly and repair technician was polite and knowledgeable and was at my home when he said he would be.

I am extremely pleased with my warranty program. Always receive prompt response and courteous service from the repair company when called. Would recommend their service to others. It's always reassuring to know that I only have a small deductible when facing an emergency repair on my home.

Called to get a quote and to find out what coverage was available. Sales rep was extremely helpful and answered all my questions. Great value for an extended plan. Happy to have found this. Would highly recommend this — especially for senior adult homeowners.

A/C not working. Quality Ambient LLC came at the stated time. Did the repairs to my satisfaction, and I am pleased. Thank you from there and your attention. The repair individual was courteous, and certainly knew his trade. You certainly should keep service company in your files for further employment.

The serviceman got here on 5/29, after first scheduled for 5/25, but due to his schedules and mine, he got here and charged my unit that was low on gas. He did a great job. He checked the furnace unit itself to make sure it was working properly.

Faulty electric outlet in main bathroom. But Mr. ** of Superior Electric came and resolved the problem in no time. Was punctual and very cordial. And Choice was as professional and fast on attending my plead, sending Mr. ** within 24 hours of my claim.

Had a great conversation, and he treated me fair, I think he was a good salesman, I hope everything turns out fine with this contract. And I hope everything he told me is true! And they do what they are suppose to do when I have to call them. That is my main concern, and I hope there is no runaround.

Different times when I have spoken, I have found out that they tell me, "Well that is not what is included," yet when they initially take you as a customer they tell you that, "Even if we have to cut a concrete floor we will take care of it." Just don't ever have a problem on a weekend or holiday. You have to pay more or they won't take care of you. Is the company excluding more things? There are times that you have been great and other times I felt like if I went through the phone book without Choice warranty I might have done better.

My claim involved my air conditioner not cooling inside my home. I called in the request to have a service technician to come out to make the needed repairs. Once the technician arrived, he said the unit had less than 50 percent (approximately 20 percent) freon and that he thought it to have a leak. He sent in his results as he waited on the premises for a response. He finally left while I waited for a response that was finally emailed to me as being declined. The temp in my home at that time was now 81 degrees. The reason for being declined stated is leaks caused by corroded pipes are not covered.

The policy and the warranty is the worst ever investment and nothing is covered so read the small print!!! They exclude rust. Really? A fridge or an AC unit has water so after x years there will always be some rust and that is what excuse they use to denied coverage!!

I signed up last night for a 3 year warranty. When I got the email about policy details, I had a question. When I called the number and extension given to me by the salesperson, the voice mail was FULL. So, I couldn't connect. As a result, I emailed and asked them for a callback. No one called or emailed, As a result, I want to cancel. I've been on the phone this morning for 2 hours (since 8:30 AM) and have been given different extensions to call, been transferred to different one, etc. and each time, after at least 40 minutes waiting, the call was DISCONNECTED BY YOUR COMPANY. Horrible service. I cannot imagine how terrible the service would be. At 10:30 AM, after 2 hours on the phone, I was called by a representative named Raven, who, by a wonderful miracle, voided my contract. She is the best representative your company could have.

The service was excellent in all respects. Totally satisfied. When I called to report the air conditioning problem I got immediate and professional service. They arranged for a quick resolution, and the two servicemen that came to correct the problem were friendly, efficient, and got the A/c up and running in just a few minutes, and one of them gave me some handy pointers regarding A/C, as well. Sam

I called on Tuesday and started a claim. This was my first claim to file since I got this policy. The lady I spoke to was very pleasant and helpful. I received an email later that afternoon that they were trying to find a technician to send over and that if I chose to get someone else they would reimburse me. I received a call after 5:00 that they found a technician to come out the next day. I gave them the $60 service fee and it was fixed within the hour.

Great experience with the rep who extended my contract for another year upon expiring. When I then placed a claim request, I was told that I had to wait weeks before my plan went into effect. I have already paid for the plan yet I am unable to place a claim for weeks? This is frustrating and unacceptable, especially since I had been a customer with an account the entire year prior and was not new. I have an electrical issue that I would like to get a service call for, yet I paid for a year and am currently unable to do so. I will have my current agreement in place, however will not renew next year. Thanks for your time and understanding on this.

Originally called in for A/C outside unit motor too loud. Air Force A/C & Heat. Replaced a motor that turned the opposite directing air to compressor perhaps damaging it. 5 days later, 2nd claim (AC not cooling). Air Today Heating & AC took job, finding wrong motor installed by previous contractor and bad compressor. The compressor was working fine before the installation of the wrong motor. I replaced the whole unit CHW helping me with only $700.00 when I believe Air Force A/C & Heat should be paying for it due to their faulty maintenance.

I have been very pleased with the services over the yrs that I've had Choice Home Warranty!! Customer service has been a great experience. And so far my experiences with their preferred contractors has been great, except for 1 bad company in all the yrs I've been with them.

A previous contractor told me I was having leakage from my water heater. I was assigned an appointment with T&T Plumbing and Heating, LLC. Mr ** came out reviewed the issue and advised me the leakage was from another source. He was prompt, professional and made sure all my questions were answered.

Gentlemen I spoke with was very knowledgeable and explained things in an easy to understand way. Coverage seems adequate for my home. Coverage is excellent at a very fair cost. Would recommend this home warranty company to anyone who is thinking about it.

Angel from AMC Appliance Repair was great. He fixed my dryer and it is working better than before. He was respectful and was able to service my dryer 2 days earlier due to a cancellation. I am very impressed how quickly a service person is dispatched from Choice.

During the sales call I have purchased the Choice Home Warranty for two apartments for 6 years on 3/3/2019. The charge was $3,920.00. During the sales negotiation the salesperson denied my request to study the service contract before paying for the service, and made many promises, that directly contradict to the contract, which I was not able to see until after I paid with my credit card.

My air cond. unit stopped working. I contacted Choice Home Warranty. They contacted a tech for me. He called me in 15 min. and let me know when he would come. He came same day and next day he had it fixed. I was very happy with the company and the tech. Very helpful!

The repair was done in a timely manner. What I am not happy with is I paid the Choice $45 fee and the tech asked for an additional $35. So I paid $80 instead of $45! Choice should have approved the additional cost to make the problem fixed, whole!

A/C quit working on Sunday, May 26th. Phoned in for service and contractor came out on Monday and determined it needed a fan motor. Motor was replaced on Tuesday evening. The contractor you hired was very knowledgeable and repaired the a/c s soon as they could. The job was approved on Tuesday morning. You were not open on Monday when the work order was sent in. Had you have been open, repairs would have been 1 day earlier.

Bill the technician was great. He arrived within the appointment window. He contacted us when he was on his way and when he got here, he was in and out in a matter of minutes. He new exactly what was wrong and fixed it. Great job Bill! Highly recommend.

Bought a home warranty for peace of mind. Made a claim for my HVAC system. They sent a tech who made the issue worse and now my system doesn’t work at all, now I’m out $65 with nothing to show for it. My claim was denied because they say the issue was pre existing. My home inspection report says clearly that “Equipment was working properly on day of inspection.” I just hope a new home buyer can read this and not make the same mistake I made. Choice Home Warranty is a major scam that preys on new home buyers.

I have been with Choice Home for 5years. I don’t like every time leave problems I call I have to waiting too long and they give wrong technician, wrong company and they come in looks like don’t want to do nothing and l have to waiting for over half days. I can’t do anything for that day. No good.

It is day 6 since CW sent out a technician from Landmark Mechanical to inspect our AC system and the reason for it not cooling. I was told by the technician that we needed a specific part that would need to be ordered. I explained we had a family member who was coming in for the weekend to stay with us. He told me I would hear from CW tomorrow. It is now day 6 in the TX heat and the only communication has been me calling CW and LM. CW wants LM to return to my home for a leak test. Still no appointment has been set as no one has called me to set this up. If a leak test is required before a part is ordered, why wasn’t that done at the time of the tech’s inspection of the issue. Continued delays in the CW process is inefficient. I wish I had bypassed the home warranty altogether. With the money invested in the home warranty, I could have paid out of pocket and be sitting in my home with AC.

When the serviceman came he was hard to understand. He said that we would need a new motor which was covered by the warranty. He then went on to say that the wire going through the spring needed re-attached and that would cost $140. I objected to the procedure asking why it wouldn't be covered and why the cost would be so high. I then chose to contact the contractor I have used in the past to ask questions. He said that should be an easy fix and wouldn't come near the $140 charge.

Broken garbage disposal - Claim was assigned to Neely Construction and Plumbing. Service tech came to home during time frame, he had dirt on his pants and shoes (from construction site). Walked in, sat on floor in front of sink, fixed garbage disposal. Put the items back under the sink, collected my check, he left. I rewashed my floor area from front door, foyer and kitchen area by sink. I would prefer NOT to have this tech again. I had cleaned and washed my floors the day before. He stated he called before coming, but I did not answer. On my smart phone, there was no call or vm made by him. My phone never rang.

It took almost a month and several calls to corporate but finally Kirsten ** was assigned the task of getting the job done. Original order input 05/03. AC working not until 05/23, a little more drama than that but Kirsten renewed my trust in Choice. She was knowledgeable, sincere, professional and at the end of the experience very apparently cared for me as a customer and the company reputation. GREAT JOB KIRSTEN.

When Hutchinson from Lucius Air came and looked at the air and was leaving saying he needed to get approval for the the parts and would be back the next day. Still waiting. I'm going to cancel the remainder of my contracts thru 2023 if not fixed today. Very dissatisfied.

We had a motor fail in a $1,200 KitchenAid dishwasher. First claim after being with Choice for 1 year. After inspection I received an automated email stating Congratulations, your payout is $239 with a large accept button and small decline button. I chose to decline. 6 days later I spoke with Brittnay, the claims handler who stated that was the best they could do. I explained I did not want cash payout, per policy section F9, they reserve the right to repair or replace. The policy then states they are responsible for installation of the replacement unit.

I haven't used the company for any repairs yet but I do like how the program works & customer service was good. I would recommend this company to family & friends to share how nice & pleasant it was to get in the program.

By far this has been one of my best experiences. The technician was knowledgeable, timely and customer friendly. Home repairs can be a challenge for scheduling this company is awesome with accommodating schedules. I also like the fact that they have the parts In stock vs having to wait 3-5 days to get the part in. A+ for JR Maintenance Tech Services.

AC technician was dispatched last week on Wed(5/22), but no more progress from Choice with regards to the repair. During Summer, it is very critical to address the malfunctioning AC in a timely manner. It comes to me that Choice's focus is more on its expense than customer's satisfaction. Please address the issue at the earliest possible.

Anthony was helpful and knowledgeable. Helped us get what we needed. Price was what we could afford and the coverage we wanted. Many options were offered and we got what was best for us. He assured us that service would be prompt.

Thank you for this email. I would like to give Mr. Kevin ** an Excellence rating. Mr. ** took good care of me this morning and was very helpful with a wealth of knowledge on all my questions. I will definitely recommend more customers to your company as I am truly excited about this opportunity. Very Respectful, Roderick **.

We have had to use Choice twice in the last two weeks. Both times we received excellent service and they arrived quickly. We have used other home warranty companies and none of them have been as good as Choice Home Warranty. I would highly recommend them to my friends and family, as well as my real estate clients!

It was great experience, they did very good job, very respectful, responsible and professional. I will always request them to come and do my services. I feel I can’t deal with any other company. They are the best.

Called Choice Home Warranty for one of my A/C units not cooling correctly. They were very responsive, and scheduled my appointment quickly. The servicing company called to verify the appointment and showed up on time as scheduled. The A/C matter was corrected, and is operating great. The overall experience was easy and hassle free. It definitely is worth having a policy with Choice Home Warranty! I will always re-new my policy for my home!!

The technician and service was very professional; however the warranty only covered the Freon and the repairs cost me over $400. What is the point of having a warranty for the air conditioning that says it covers the whole system and doesn’t. To make it worse it took you 3 days to get a service technician which by that time the ceiling was wet and fell in. Now going to cost me another $1000. I could have called my own AC man, gotten him the next day and paid $250 or less and still had my ceiling. I definitely will not recommend you to anyone else. My AC needs a new pan too but I bet you won’t pay for that.

My technician that was suppose to fix my AC unit never came out. After four days of my claim being made I finally get a call from the technician explaining how he had to fire people and etc; not my concern. Then on top of my 75 service call fee I’m getting charged 150 for freon for the cooling system. This company doesn’t cover enough cost and not prompt or professional with follow up and time. Wouldn’t recommend.