Choice Home Warranty Reviews

As of today I have two claims that have not been resolved. I was told to contact the plumber and AC guy. So confused on what I pay you all for if I’m having to run down the plumber & AC guy. I called was wasn’t given any answers. My toilet is still running and my AC doesn’t work. I thought this was the best home warranty company? I keep getting the runaround and no one seems to be on the same page. The only good thing is you put the claim in and someone does come out quickly but my issues are not resolved.

During storm last week my sump pump stopped working. I scheduled an appointment with CHW and had to wait 4 days for service. Today during my appointment I paid 60.dollars and was told that I was not covered. After several attempts to contact CHW and contractor that was sent out, I would have to wait until next Monday before they could come back after leaving with a new text was sent out to repair authorization was sent to them. They were still at my house when the text was sent out. I was told that they had to leave due to other appointments as if I was not an appointment I was left without my service and told that they did not work for CHW on the weekends. I feel so disrespected and do not feel that this is fair treatment.

The service agent who spoke with me explained everything about the Home Warranty program. I am thankful for the fact that I was also given a detailed discrimination about the program that I am now paying for. I clearly understand what my money is paying for.

This was my first claim into a 3yr contract. The response read "Great News! We have received the diagnosis on your claim. It is more cost effective to replace your Washer than to repair it." But replace amounted to $343 in a gift card or cash not physical replacement. I was informed that physical replacement applies to air conditioners and water heaters. So very disappointing and frustrating. Very dissatisfied!

I called Choice Home Warranty with the information regarding my microwave. I waited and waited...I was informed that due to Covid they were having trouble finding a repairman. My repair ticket expired so I resubmitted it and waited and waited...I was informed again that Covid was a factor in finding a repairman. My repair ticket expired again so I resubmitted it again. I finally got a response that a repairman was coming. I needed to reschedule once but the repairman came and had the part with him. He had it fixed in a matter of minutes. I said something regarding getting a repairman out. He asked me why that was...He proceeded to tell me that Sears was always available in a timely manner. He could not believe I waited that long to get my microwave repaired. From now on I'll request a Sears repairman!

Our thermostat was showing the air conditioning was constantly running, but it kept getting warmer and warmer in the house. It made it up to 88 degrees and I finally called CHW to make a claim. Someone was scheduled to come out and was there within about 14 hours. (I didn't make a claim until later in the evening.) The technician was incredible and figured out what was wrong. The system itself was fine, but our thermostat was the problem! He was able to replace it and the house was cooling in no time. My only knock would be that we had a Nest smart thermostat and the warranty wouldn't cover anything but a standard, builder's grade replacement thermostat. Other than that we had a great; easy experience!

Their saying, “If we can’t fix it, We’ll replace it!”, doesn’t seem to be true. On August 7, 2021, my heating system stopped working. I checked the system to find that there was some dripping from the bottom of the furnace. I also had tried to restart the system but it kept tripping off. After my initial assessment, I proceeded to make a claim with Choice Home Warranty the same day. A technician came out on August 10, 2021 to check out the system. He examined the system, took several pictures and stated that the system would need replacement because it has an internal leak. I paid the technician $65 as part of the service call/Choice Home Warranty contract.

Put a few claims in already and it always seems to take forever for my claim to get assigned!!! I just put one in on our A/C which it’s kind of urgent since the last few days here have been very hot. Heat indexes of over 100 deg. Seems to be like instead of finding a good reliable place you try to find the cheapest people to come out. The last time I had a claim in the crew that was sent over were ignorant and I basically had to tell them what the problem was.

I was disappointed on the wait time for repair and am not happy Sears will be out for the repair. In the past, I have not had good experiences with Sears repair service. Hope they have improved. The dryer blows cold air and is unusable.

I can not buy a refrigerator for 495.00. Have to wait 30 days and they don’t give me a check. It is a credit at Lowe’s. What if Lowe’s does not have what I need. Can anyone wait 30 days for a credit not a check. What if I don’t like Lowe’s products.

Since early July,2021, maybe even before that, we have had dishwasher issues requiring two appointments. The second appointment was necessary because the problem was not fixed and was due to the technician leaving before the testing/work was completed. (Thank you for not charging us another $60 fee!). While the claim denial process was fast, try getting any type of response (even an email acknowledging something) from the case manager for a much needed review, without having to schedule a call another week away.

One call to CHW is all it took. Within an hour I had a text from repair company scheduling appt for the next morning. Repair man arrived on time and was able to repair unit without leaving for parts, had proper part with him, no hassle at all.

My garage door broke late in the evening. I was able to call that evening to submit my claim over the phone and schedule someone immediately. The process to submit a claim was extremely easy and the staff at Door Solutions were extremely helpful, courteous, and accommodating. This was my first claim and I am extremely happy that I chose to purchase the warranty.

Representative was professional and knowledgeable and explained all my options, therefore I am glad to joining your company. I have been with AHS but the service is getting worse all the time, so after 19 years I am leaving them.

As a first time user for the Choice Home Coverage Plan, I was quite satisfied with the technician that came to service my A/C. The gentleman was courteous, knowledgeable and showed to be a friendly person. He didn't find answering any questions I asked him. Yes, I would refer him to a family member or friend.

It took a week for someone to come out, another week for a part and we are not even sure that is going to fix the problem. I am very disappointed on how long it takes to get things fixed. I feel like there should be better communication and better time frame for response for service.

I should have known that you would try to upsell me on something else once you had gotten your hooks in me. This puts a serious downside to the experience. Put me on your "do Not Call" List for this kind of crap!!

I would just like to say thank you. I would also recommend you to a friend. The person I talked to on the phone was very nice and she knew her job. This the first time I have had to make a call about anything. Thank You very much.

Everything takes a long time. Something happened on a Monday and the appt was for a Friday. Who knows when it would have gotten fixed. Overall, it's disappointing. I think one of the ways to avoid this is to have dependable companies that can assist repairs instead of the most untrustworthy people.

With $65 per claim, paid up front, you would hope more is covered. Many claims later, we have only had 2 items fixed or warranty. Basement flooded with sewage. They covered cleaning out tree roots but not cleaning the sewage and sanitizing the area. So... Yay for paying for the $300 clean out, but not the 1k+ sanitizing. Our whole experience with Choice Warranty has been like this. Loopholes and technicalities to avoid fixing anything while still making us pay $65 per claim.

Great service. Came the following day after I called. Tech gave the information and did the service needed for the air conditioning system. He also provided info about cleaning the coils. I am happy with this warranty company. Great customer service as well.

I was very pleased with the man from Greenway. He was quick & efficient. He recognized the problem & knew exactly what needed to be done. I plan to call Greenway to come give me an estimate since Choice denied my claim.

Our salesperson was very knowledgeable and helpful deciding coverage and best pricing. We have an older home and are now in good hands. We decided on the 3 1/2 year term and are pleased to know we can transfer this service to new homeowners if needed. Thank you!

He was professional, knowledgeable and repaired the item quickly. He answered our questions and moved on. A Good experience although the burner stand part that was brought was non-standard for the Jenn-Aire model.

Excellent service! Chris Plumbing was professional, on time, and completed the repair in a timely manner. Also made sure we were satisfied! We would definitely use them again! We have many plumbing issues in our home, we moved here last year and are realizing how many things we need to fix.

As a lifelong HR professional my comments go above and beyond what the average person would say based on my professional expertise. The most important part of this evaluation is that her opening introduction got me to allow her to go forward with the purpose for the call. Most calls of this nature my usual response is to say, "No thank you" and hang up.. Her clear and concise presentation of the product was clear and graphic. She drew the picture and made it understandable and I could appreciate and accept what she said. She was not selling me. She was guiding me to a believable conclusion to yes and thank you for assisting me today with my needs. She should be teaching others how to be an extension of her talents. Please convey my sincere gratitude to Latasha.

Dustyn with Clockwise Plumbing did a very professional job. Not only did he solve the problem, but they cleaned as they went!! Yes, I would recommend Clockwise (Dustyn) to my friends and clients! Thank you for making my life much better after 5 days of using no water!

Our air conditioner was having problems & I called & used the automated claim to report it. I shortly received a response with a scheduled appt. that was within a reasonable time. The service man for HMS LLC, Tim, was very pleasant, informative, & satisfactorily fixed our air conditioner, with Choice Home Warranty approving what he'd done. We are now very comfortable.

Technician was very knowledgeable and had my problem diagnosed in a few minutes. Took longer to get approval than it did to find the problem. Arrived on time and very respectful. I would recommend Magic Mike's to anyone. Would of been nice to have someone here sooner after my AC went out but I understand what time of year this is.

We have been with Choice for a year now. It has been easy to get ahold of them which is so important and something we struggled with previous company on. We did have one claim and the service rep was on time, professional, and fixed the issue quickly. We just renewed coverage and the sales rep (Brett P) was extremely knowledgeable, patient, and answered all questions.

Very know and friendly people at Rocket Air. Checked everything out and also made suggestions for our situation. We had an issue after they left and they responded promptly and professionally. Would recommend them to anyone. Choice usually sends quality companies.

The most high pressure and rude experience I have had in years. When I didn't take the option suggested by the Choice agent, he practically hung up on me and got another agent on the line to pressure me further. The only reason I signed up with Choice was the fact that I had used them in the past.

I had a hot water heater and an AC go out this year. Neither were covered. They initially did not cover a shorted out dryer plug "because it was working at the time." My experience has been that nothing is covered. That is fair and accurate. Save your money!

We didn’t know that you only send someone to look at it. Not to fix. They send in what’s wrong then you have to get back with them. In the meantime we’re still HOT!!! I expected the air to get fixed today. Very disappointing but the technician was very good.

My water heater went out last Monday. I was given a 4-24 hour service window, then two days later after no one shows I get an email with an appointment time with another company. Putting me at 9 days with no hot water. I called multiple times and spoke with multiple people asking about an earlier appointment date and they just kept verifying my appointed time and saying there was nothing else they could do. The operator told me he was speaking to a woman who is the manager of DW Drain about an earlier appointment, I then was hung up on when I asked to be merged onto the call the CHW gentleman said he was on.

The technician that was schedule to come and service my whirlpool/jacuzzi was wonderful. He was very polite and efficient. Was on time and very professional. He knew his job along with giving me some points on how to take care of myself.

We were having issues with our HVAC not cooling properly. I called the 888 number and the automated system walked me through my claim and gave me my claim number. I'm currently waiting for my response from a representative to contact me can so I can get my issue addressed and fixed in a timely manner.

The plumber that came out to the house diagnosed the problem with my faucet and showed me what was wrong. He replaced the shower faucet and shower head. It did not take him very long at all. I am completely satisfied with the job. He was also very respectful and he was very nice.

Andre was very polite, kind and informative. He worked to give us the best price and coverage for all our appliances. I definitely would refer friends that are looking to get a home warranty to him. I will give you more info after I read all everything Andre sent to me. Rhonda

We had an issue of our garage door that was not closing properly and goes back. The technician was assigned on the same I called and replaced the system completely and working good. No issue. I can recommend this provider to anyone with confidence.

My dishwasher is still not working after technician two times he serviced and said it was an electrical problem. Electrician came, and said it definitely was not an electrical issue. Now I’m waiting for original tech to come for the third time! This is going on for 2 months! I’m not happy!

The repairman was on time and was outstanding. Fixed the AC problem and had up and cooling in no time. I would recommend Home Warranty and Oasis Air LLC to everyone. The repairman Chris left no mess and did His Job in a manner all Repair persons should copy. Oasis Air should be proud of this young man.

I was pleasantly surprised at the prompt repair scheduled following an online claim. I was even able to schedule next day service with the service provider. I am extremely pleased with both Choice and Formula Air. I will not hesitate to recommend Choice.

H&M has been to our house twice. Both experiences were professional, respectful, and honest. Josiah is the type of technician you want working on your home. He is informative and left the workspace at least as neat as he found it.

The young man was very nice and helpful. He showed up and was ready to work. Excellent job. Not having my air condition issue apart of my coverage plan was not a good experience. Any issue with the air condition should be covered in our plan.

Side by side refrigerator was not repaired and was offered less than half value to replace! Your ads for the warranty say repair or replace so misrepresent actual actions! Very dissatisfied! Warranty does not cover real life incidents! Not happy!

Broken garage door technician was sound. He was very courteous, very kind and he treated me like a person not just a problem. Diagnose the problem, submitted the correct paperwork, got the approval and I’m waiting for the repair as we speak.

This was the second time I have used my Choice Warranty and I couldn’t be more satisfied. Both cases the repair person was polite and professional and had the dishwasher fixed in 19-15 minutes. After he fixed it, he ran it through a short cycle to be sure it was working correctly! I actually made fun of my husband when he signed up for Choice but I’m a lifetime cus now!

The company that came out I would recommend to anyone. Courteous, professional, and got right to work. They were done in no time. The company was also able to come out in a reasonable amount of time compared to having to wait for so long from other companies.

I was given a four hour window for when the technician would arrive. He finally came 1 1/2 hours AFTER the initial 4 hour window was over. I made numerous phone calls to the dispatcher to try and figure out what was happening. All the communication was initiated by me, never them. The technician himself was fine. He was there for 10 minutes. And less than 24 hours later our claim was denied. So I took an entire day off from work, waited 5 1/2 hours, and drove 3 hours for nothing. Very disappointed.

I find it difficult to believe that your representatives cant edit a claim after it has already been submitted. I asked for the washer and dryer to be repaired but only the dryer was on the claim. I submitted the claim through the automated system which is horrible. I'd rather talk to a real person instead next time.

Technician came to check the A/C but I really needed a plumber. The technician that came was great but I told him the situation and he agreed that I needed a plumber. Unsure if a request for a plumber was put in. I still need a plumber to come out.

The technician that came out was very knowledgeable of the equipment. After service he wasn’t able to locate the parts due to them not being made anymore. He notified the warranty company which chose to replace my dryer. The amount of money the warranty company gave me for a new dryer wasn’t even half of what a new dryer would cost. Very disappointed.

Choice Home Warranty routinely engages in spam marketing tactics and refuses to remove contact info even after multiple requests. A company that engages in these tactics certainly should not be trusted. BEWARE!!

My claim was submitted via phone. The representative was very thorough and a technician was assigned quickly. The technician was knowledgeable and submitted his findings in a timely matter. I have peace of mind knowing this issue will be resolved.

I just signed up with Choice Home Warranty and it was a pleasant experience. In the future when I actually use their services, I hope that it will live up to my expectations. Jeff reached out to me and was very informed about the plan. He and his Supervisor did not try to force anything on me which I greatly appreciated.

Guys were very professional. In and out in no time. Replaced and working. Like the way my claim was handled. So far happy I purchased this warranty plan. And this was my first time using it. Thank you Choice Home for making this process stress free.

The person who came out and serviced my faucet, was very polite, did a wonderful job fixing my faucet. I was pleased with his service. He left and purchased the part in a timely manner, didn't take him long to finish.

The service repair was a leak in the shower plumbing. A technician was dispatched to assess and implement the necessary repair. Although it required two days to get the necessary part needed for the repair, it only required 20 minutes to assess and implement the actual repair. Very happy with the service and the plumber.

Excellent! The tech was very professional and knowledgeable! Communication could have been better from warranty co. I had to call for an update. It also took a few weeks which was difficult. Otherwise fantastic.

I have had this home warranty for six years. I have used it probably four or five times for various appliances, the refrigerator icemaker once, washing machine and dryer and garage door opener. Each time, a service person came out quickly, the same or maybe the next day. Repairs were made as expected except for the garage door which ended up being mechanical rather than the motorized part that was covered. Documentation was good, follow up was good. People answered the phone and were both polite and attentive to customer needs. So I renewed. That says a lot.

It has been 14 days since my air conditioner broke. The first technician diagnosed it wrong as a valve. They told me that was not covered under warranty so I called another heat and air-conditioning company. They said it was the blower motor that I needed. He said it was nothing wrong with the first Diagnosis. I sent in the second invoice for the blower and they told me they would review it within the next 24 business hours. It has been four business days since I sent that in. I have heard nothing. I have an appointment at 8:15 -08 13 2021 to talk to someone again. Last time I had an appointment no one ever called. That was Wednesday 8-11 - 2021. Please help!!!

I was not please that I had to pay an extra $3 for using my Credit card to pay for my service fee. The technician preferred that I pay using cashapp or Zelle. I use a business credit card to pay for my business expenses.

Our air conditioner went out without any warning. We contacted Choice Warranty after we were sure it wasn't anything wrong on our end (breaker switch). Choice Warranty responded immediately. The technician was out the next day, identified the problem and by the next day Choice Warranty had approved the repair. We are happy that we considered a Home Warranty plan and even more so with our choice of company to work with.

I was without electrical power in part of my home for five days until I was able to get someone to come out to get it fixed. However, I didn't submit my claim until Monday evening, so getting someone to come on Wednesday, I thought was pretty good. When the tech got here, I showed him the area where it was affected. He started checking everything. He didn't find the problem right away, which surprised me because we had checked everything before we decided to call somebody, and we couldn't figure out what the problem was. I figured as soon as the electrician gets here, he's going to figure it out right away because he knows what to look for, unlike us! NOT! But I was so happy that he found the problem, and that it was covered! I said THANK YOU JESUS!!

Choice Warranty is the worst warranty company I’ve ever been associated with. They schedule technician companies that they don’t confirm with about scheduled issues. They decline almost everything that’s suppose to be covered. All they want is my money and don’t want to help repair or replace the items they’re suppose to cover. They come up with fine print excuses the customer doesn’t know about because they fail to mention it or the customer doesn’t see the fine print because they make you feel safe and trusting. Overall I won’t be using choice warranty when my contract is up.

Our AC unit was making a noise like a damaged bearing.. As soon as the CHW AC technician entered our home he said "that's not a bearing problem, It is coming from a plugged-up air filter". We had filters on hand and he replaced them. Problem solved. He was very polite and informative. We highly recommend him.

The technician was nice and courteous. He took the time to explain what needed to be done and the process. I would highly recommend the company to all. EcoWorks did a wonderful job and I will definitely request them should I have another plumbing problem.

Our dishwasher has been acting up and not finishing the cycles. CHW had someone come to fix it in one day. The technician was punctual, professional and kind. They did a diagnostic test, found the problem and fixed the machine in about an hour. Quick response, excellent customer service.

The unit was unrepairable so we were allowed to take a payout. We make few claims and for the amount we pay per month, I shouldn't have had to work so hard or waited for several days to get a fair resolution, but in the end, the caseworker did his job and we were able to agree on an amount. Thank you.

On 8/10/21 Niko ** from ELCO PARTNERS LLC in Chicago fixed my bathroom fan. He was excellent, was on time, respectful, skilled and polite. Most of all did his job perfectly. We need technicians like him. My previous experience wasn’t like that. Quite a opposite.

The email I got from CHW asked me to call regarding my claim. The representative who helped me was knowledgeable in informing me about my claim. I sigh a relief when she told me it was already assigned to a professional plumbing company. I’m satisfied and impressed on how she handled my call.

Quick claims process. Easy to file claim. Fast appointment - next day. DVC Plumbing was very knowledgeable and professional, 20 plus years in business. He was punctual and went above and beyond to make sure customer was fully informed and satisfied.

The technician was on time for the appointment. He was very knowledgeable and professional. I would strongly recommend the technician and Choice Home Warranty again. The service performance was superb. I will referring my friends and family to Choice Home Warranty.

Choice was right on getting me a technician the same day I called, however, the company they used could not get out to me for 4 days. My garage door would not close or open. It was a bit of an inconvenience because I had to open it by hand, and I am a retired woman (without much strength). The technician fixed the problem once he got here. Other than the 4 day wait, the service was very acceptable.

I am truly disappointed with this warranty company!!! To think I recommended it to my friends and neighbors! Thank God they didn’t get it!!! Before I bought it, I was told that EVERYTHING was covered. As time went by and I was in need of repairs, repaired I was told initially would be covered, I was told, because the sellers of the house paid for it, it can’t be done, I was given all letters of the alphabet stating it can’t be done, etc. Why would anyone in their right mind throw money away like this to a company that is NOT there for a client when they need the repairs??? Lesson learned!!! NEVER AGAIN!!!! Super disappointed!!!! Shame on your employees for lying to your clients to get their money!!!! I HAD to give a star, otherwise I couldn’t submit! In my book, you deserve NEGATIVE TEN STARS!!!!

Choice responded to my submission early the next morning. The technician arrived before lunch and was finished in less than 15 minutes. The technician also provided me tips to ensure this doesn't happen in the future. I recently signed up with Choice after using AHS multiple years. I am very please.

Needed a copy of warranty coverage and explanation of benefits. The service person was very helpful and provided the information requested in a very timely manner. I have three Choice warranties and find them to be the best provider in the Home Warranty market.

Tracie was wonderful! She did a great job and explained everything in detail. What a pleasure it was and hopefully in the future with Choice Home Warranty. I look forward to a lasting relationship with CHW! I will let my friends and family know about CHW!!

Air conditioning repair. This is the first time in over a year, when I’ve needed the repair done that one of your tax was actually available. Normally I have to find someone and then pay them and wait for reimbursement. Not only did you assign this to one of your technicians, they came the next day and repaired the air conditioner. Haven’t been happy with the experience over the past year, but this was much better.

The repair man was polite and knew what he was doing. He did not have the parts needed for the repair and had to order them. Will be returning a second time after the part comes in. The only complaint is that it took too long to get the repair man to our house, almost 2 weeks after making the claim.

It was a good experience. Saving Grace was very professional and took care of my problem immediately. Will recommend to others. Very easy to deal with. Good BBB rating. I use to experience with other home warranty companies they sent non desirable to do the work. Not Choice. Sent out a good plumber.

No problem with making appointment or plumber's service. Appointment confirmed within 48 hours. Plumber came in timely fashion and fixed my problem. He checked my problem with faucet and advised to replace it. Company agreed and the work was done.

The technician who came was friendly, knowledgeable, efficient and masked. He was also on time for the rescheduled appointment. My issue is with Above All and the fact that I called the number given in the automated appointment and NEVER received a callback or any acknowledgment when no one showed for the original appointment. My time matters as does all of Choice's clients. Please train the subcontractors to be more responsive to your clients. I understand delays. I do not understand nonresponsiveness.

The repairman Choice sent out did an outstanding job. He showed up on time, explained in simple terms that I could understand what the problem was and what to do in the future so that it wouldn’t happen again. Easy to talk with a great customer service attitude.

I have had to contact this warranty company three times this year for furnace issues. Twice the claim was denied and once no one ever came out. There are technicians who admit they will not work with Choice and as the homeowner who has had these experiences with Choice I also will not work with Choice when my contract expires. Their customer service is terrible and they look for any way to deny a claim. In fact I am not not willing to pursue a Home warranty with any company because Choice has taught me just how terrible and waste of money home warranty companies are!!

I am living on a fixed income. Just had to repair my fridge and yes it took a small chunk from me. I thought I could have gotten a better discount at my age being a senior citizen. God forbid something else goes wrong or breaks, even the $75.00 for a visit for a broken down needed daily item.

I got a call this morning about a quote. The first person I spoke with talked to me like it was inconveniencing him. After I told him I needed to speak with my husband about it, he hung up on me! Thankfully when I called back I spoke with a different representative and he luckily helped and I signed up. Second call was much better.

I called in May to have my two drawer refrigerator fixed. The repairman came out sometime in June, left said he needed parts haven't heard from him since. I filed a claim for my regular refrigerator in June, it stopped working in June. Please call me.

The technician who repaired our shower that was leaking was a professional and courteous. This experience was convincing on using Choice Home Warranty. We couldn't have asked for more in what we received with this service. I will continue to use the services of Choice Home Warranty because of the amount of time from submitting the claim to repair of the problem.

I had a problem with my bathroom sink and tub. Plumber was on time and fixed the problem within a hour. This is the third I have used Choice and all three times has been great. Glad I signed up with this company.

My car was stuck in the garage. I couldn't open the door. It was an emergency. Some else came to helped me and called Choice Warranty to cancel and for my surprised I got a reimbursement from Choice Home Warranty. I couldn't believe it! Thanks!

Choice Home Warranty immediately scheduled a technician to the site and AC repair was done to our satisfaction. Parts were replaced by technician as needed and Service was done on the appointment date without any further follow up from us. I would recommend Choice home warranty to home owners.

The company is great it be the contractors they recommend sometimes. But all went well this time other than, the changes on the appointments. I have to take off work to be home to meet with the contractors so when they does that it messes with my job.

Technician evaluated my complaint as to the noise on spin cycle. Choice has a differing opinion- to be further investigated. Washer cared for & used normally. Choice denied claim and to be further investigated- I have carried insurance for 5 years. TBD

The person that came to my house was very professional and did an excellent job on my garage. I would recommend this company to anyone. He fixed my garage and did a tune up on my door as well. I appreciate all he did.

The technicians were knowledgeable, efficient and polite. They arrived on time after calling first. They diagnosed the problem and then explained everything clearly to me. They had the supplies they needed on their truck. They completed the repair in a timely manner. I highly recommend Ladarius and Shawn of Only Way Air.

Our microwave went out and Choice determined the part was too expensive or unavailable so they said they would replace the unit. They offered cash back in lieu of replacement…. Not sure why… Most likely cause it’s cheaper for them. They offered $191 for a built in microwave. There is no way I can replace my microwave for that price. They say that is ‘their cost’. How is ‘their cost’ determined? They told me they look at the specs of my microwave and that is how it’s determined. This makes no sense! If $191 is their cost… Then they should go buy one for $191 and install it. But… no… that is not possible. So dumb. I will NOT be renewing.

We had a good experience and the service was speedy. I appreciate how fast Choice Warranty got with me, explained indexable what they would do. Friendly service from the technician was appreciated as well as he showed up within the time frame that was given.

CHW decided to replace my stove vs repair. They said parts were not available. Paula ** told me they would give me $450 wholesale price to replace my electric 5.3 cu ft smooth top stove. At Lowe's the cheapest retail smooth top stove is $599 retail. Paula said it was their policy to pay out wholesale price not retail. This is a bait and switch. I accepted the $450 under protest. I then asked if chw would install the replacement stove. She said no. The contract says chw would also do the installation of the new stove, she told me "No." Chw would not cover installing of the new stove. I am extremely disappointed with chw.

This is the absolutely worst company ever, I’m done with all of you, everything was fine until my daughter recommended that I get the home protection plan from you, I did. Then after about a month I began to experience difficulties with my AC unit. I was fine and accepted the ** reason for denying my claim and paid for an entire new AC SYSTEM through another company then my ice maker suddenly acting crazy so I called to have someone come out only to receive another denial BEFORE anyone ever came to see what was wrong. You people suck.

My a/c went out and I immediately filed a claim. The only hiccup was the technician could not come for 5 days after claim filed and it was very hot. The actual process though with CHW and the technician were great!

I have had good success with my claims. Technician has run extremely long getting parts one time. When I called the home office we had an extremely terrible time straightening the problem out. Since it been over 30 days since the initial visit, Home Warranty wanted me to pay another deductible.

He notified me he was on his way. Knew exactly what the problem was and fixed it. Very polite and nice. I wouldn’t hesitate to recommend him to others. Thank you Choice for the fast conclusion to my nightmare (not having a stove!).

Once again Choice Home Warranty gave great customer service. The appointment was set for the very next day. The company they chose was very professional, knowledgeable and friendly. They cleaned everything up behind them. I couldn’t ask for better customer service. Thank you Choice Home Warranty.

Tech was on Time, polite and did a great job. His name is Matt and I would recommend him but not your company. I don’t feel you guys are fair in replacing old appliances and I’d change companies if I could. So maybe one star for your company.

Technician said it will cost more to repair then replace would like to know what this is in choice warranty has come to please respond at your earliest convenience. I asked the repairman that he replaced the unit primarily because it had been arching and sparking several things do not work on it and I think it's a hazard to the household household.

Tiago was awesome. His explanation of everything was very thorough. His customer service was top notch. He was on time and made sure all my issues were addressed. I would recommend he and his company again for sure. My appointment was scheduled quickly and I was given all the necessary info to schedule any follow up questions.

I will be canceling my warranty coverage with your company. You only covered two parts of the total repair of my 2008 Samsung refrigerator. The ice maker that you claimed is still under warranty is not according Samsung. Thanks. But no thanks.

Replaced shower head which was causing leaking behind the wall). Toilet was rocky and leaking and technician was able to repair the leaky and rocky toilet in an expeditiously and cleaned up the mess afterwards. I would highly recommend this technician and.

When I called to request a claim for my clothes washer, I asked if Big Al's Appliance Repairs was in your network. I was told that they were and I could reach out to them myself and confirm an appointment as long as I gave them the claim #. When I called Big Al's they told me they were not in the "Choice" network. In addition, when I signed online to my account I saw that Sears was assigned to be the technician however I was never told this by the customer service rep.

Tracie ** was so professional and courteous. Thanks for having an employee so noble and attentive in serving my needs. It is nice to know that Choice has this type of employee that you can contact whenever any problems or questions will occur.

It is very disappointing that I'm still in limbo with a claim submitted so many days ago. Just today I get another email for me to schedule a phone call in regards to the claim one week away from now. I have several more years of contract with your company. If you can not deliver I would like a refund for the remaining of the contract.

Hey was extremely knowledgeable and gave me a bunch of different options to choose from on rekeying the locks and what type of locks to even use. He was never pushy, but gave me educated advice. Would gladly recommend him to anyone.

He did great. He was excellent with answering questions and telling me everything I needed to know about the coverage that I was receiving. He was patient with me and didn't rush me just to make a sale and I really do appreciate the great customer service.

I made my first claim for an A/C issue and I am surprising very pleased. I've not had good home warranty relationships in the past. The technician was professional and thorough and didn't give me the usual spiel of having to contact the warranty company to authorize what he said needed to be done; he just came back into my home and let me know the work had been done...no drama. Very appreciative of the way my claim was handled.

When I took Choice Home Warranty, I specifically asked about coverage for the water heater. I was told it was covered. Nobody told me that the tank was not covered. At no time was I told there were exclusions in the coverage. I had just moved into a new house and bought all new appliances so they weren’t important for coverage. My concern was the heater, A/C, and the water heater. They were the questions I asked. I feel I was lied to. I am reporting this to the BBB.

Technician was prompt and kept us apprised of his arrival. His work was professional and he diagnosed the problem quickly. The repair was done quickly as well. I would welcome him again if any problems arise in the future.

Without even knowing what model my Hunter fans are, Choice Home Warranty concluded that my fans are under warranty and that I need to contact Hunter Fan in order to get them replaced. If I would have thought it was going to take this much work on my part, taking time off from work to do Choice Home Warranty's job by contacting the fan manufacturer, then I never would have spent all the money I did to get the warranty to begin with. They make it such a hassle that you eventually just give up. That's perfect for Choice Home Warranty because then they don't have to pay anything for the appliance to get replaced. What a scam! They don't know this, but I'm also going to tell all three thousand friends about it on Facebook and Instagram.

You want feedback, call me. I truly regret leaving my last warranty company. I never expected the first interaction with Choice to be horrific. Your reviewer obviously didn’t read the tech report and just blindly denied the service, call, parts required to fix my A/C and then Choice accused me of having a preexisting condition! Are you people really that smart that you can never examine my unit and then from your ivory tower in New Jersey tell me something blatantly false about my unit while keeping a poor tech you called out on the hook at 5 pm with a horrible decision! I paid it all out of my pocket and thank you Choice, my unit works great after a 75 dollar part was installed and NO there was no preexisting condition!

My experience with my counselor was a positive working experience. The counselor was very helpful and knowledgeable of company's services. I will recommend your services to family and friends. I look forward to working towards goal of sound household services.

I have currently been with a/c for 8 days in 100 degree weather. The first vendor they assigned didn't even have a working telephone. That took 3 days of waiting to find out. Then they couldn't find another vendor (unbelievable) so they tasked me to find someone. That was easy until they diagnosed the issue. The cost to repair is $2030 and they want to give me $1300. All I do is call, get the runaround. No one knows anything but basic information which isn't helpful when you have a specific question. They tell you they will call back and they don't.

The agent was very helpful. He gave me a detailed description of the warranty and answered all my questions completely. He also did what he could on the pricing for me. I felt like he was working for me as a service.

Chin said he needed to replace a part. Then he said it has to be replaced and gave me a Lowe's gift card, I will go to Lowe's and pick out another dryer when I receive the gift card. They were very helpful.

I just want to say thank you to Choice Home Warranty were taking care of my AC problem. Took a little longer than I thought it should but when it was done it was done. The people they sent out for professional and nice people. I appreciate what you've done for me Choice Home Warranty.

I am a fan of the plan and the customer service, however, your salesman (Andre) was pushy and was not understanding of what a first time homebuyer goes through. When a customer asks for a quote for to put a call on hold, your salesman should not push to continue the call just to get the sale. While he did make the sale this time, there might be another time where he loses the sale due to his pushy mentality.

Claim was put in on June 17, 2021 for refrigerator not working. Was assigned 2 times to a company that won't work with them. This caused a lot of needless waiting time. I've already waited almost 2 months, and now waiting a month for an egift card for Lowe's to replace. I have to wonder if I will receive this egift card as I've lost faith in this company. Could be 3 months, or longer, if I never receive this egift card. Very disappointed because this whole thing is a nightmare. They advertise "peace of mind", but that isn't what I have received.

EVERYTHING WENT WELL. QUICK FIX. FAVORABLE RESULTS. It's great to have the call answered quickly, and then have the claim processed and e-mailed back to me so I know when they are going to be here. That makes my day a little less stressful..

I have only used my Choice Warranty one time so far, but it is absolutely awesome! The claim was super easy to file, they were extremely prompt getting a technician assigned to me, then the technician was awesome keeping me in the loop and being on time. I am pleased thus far! Will be recommending!

Tony was friendly-answered all questions and stated he would help anytime. He told about to make a claim if needed and how to pay and what a fee was for a service call -- I have a southern accent but his was from the north.

I was not happy when I called with a plumbing emergency to find that the faucet on the outside wall of my house which comes from a pipe in my house wasn’t covered. Why have a home warranty. I would not recommend this company.

Leo was so nice and so informative. I have had a bad experience with another home warranty company. He made me feel as though I am making a great choice. I look forward to good experiences with Choice Home Warranty program.

They need change th Water Pump.Almost we are without hot water.We appreciate your professionalism and speed to send a technician.The way you care your customers made us choice you long ago and will be more years to coming.Thank you M. Gonzalez

CHW addressed my request immediately and dispatched a technician who was at my house within 24 hours. The technician was very professional and took care of the problem and CHW had no issues with the work or the cost. Thank you CHW

A good, friendly and complete transaction made very easy and fast. Thank you very much, I hope all goes well from here but not that anything goes wrong with my home. Ralph was very nice and made the whole process quick and also arranged a free month for my brother's account as well. Thanks again, so far I am pleased with the discounts.

Choice Home didn't find me a technician. It wasn't until I found my own technician and had them call Choice that Choice worked things out with my technician that my service call was complex within the next 2 hours. I paid the service call fee and my AC was up and running.

Justin was amazing. He arrived early, diagnosed the problem right away and had us up and running shortly. He also found a couple of other issues that he was able to fix. He also explained the challenges with living in Tennessee with the heat and humidity so we could understand how our system works.

Malfunctioning of Air Conditioner. 3 days of 92 degree heat and high humidity is just too long to wait for service here in Florida. Therefore I cancelled service and call a local repair company which came out in the 2 hour service window. I love your programs but you have to find service contractors locally who can meet the needs sooner.

Hello. KRIS arrived on time, was very professional and friendly. He did an excellent job working on our AC. He knew what he was doing. We’re seniors so we need A/C here in Florida. We wanna thank KRIS and CHOICE WARRANTY for a job well done. Thank you KRIS. Excellent.

Technician arrived earlier than expected and was very professional. He fixed the problem quickly too. The a/c needed a new fan motor which he installed within 20 minutes and our unit was back in service. I highly recommend this warranty service and this subcontractor.

We are away for the week and had this repair done thru a neighbor. Apparently all went well and the system is working. Of course this is pleasing and a relief to us. We will see it (experience it) in a few days. More then!

The plumber was pleasant. He came in described what needed to be done, left and did not return. I called the company and they informed me it would take several days for the materials to arrive. This upset me because I had a high water bill 9 months earlier. The supervisor assured me that a letter would be given to give the water company to cover the increase in the use of water.

Garage door was not covered by policy. Company that came to assess the problem was prompt and very professional. That's it in a nutshell. Don’t know what else to say. I have said all I am going to say.

Worker was professional and diligent. Knew his job and had problem solved quickly. Company was on time, called before they came and were cordial. Work done was of a high standard. The only limitation was communication since the worker was not fluent in English.

Technician repaired bathroom issue quickly and professionally. The technician was able to answer questions and was very prompt. I would recommend him to a friend for services. I submitted a claim previously and it took forever for the company to respond to me. However, this time, the experience was totally different. I think the company must have improved their protocol. Good deal.

Failure to provide service. Your agents don’t speak English And don’t care. You never showed up for 3- different scheduled appointments! You never responded to my Emails. Worst company ever! You actually get a 0!! We will not renew.

I've been trying to reach someone not in a call center to talk with about a claim they have denied. No one will answer my emails or calls. The repair should have been covered according to my policy. This is the second pump repair they have refused to pay. The first incident was pre-covid. Now this recent pump repair was previously repaired by the same plumber, too. So, there are a few issues which need to be addressed. I was without water for two days. Their customer service is non-existent in reference to this particular claim.

The above is enough to place your company on spam and block all of your phone numbers on block. I have your policy but will never buy another. Your sales tactics are insulting and excessive. In some respects they amount deceptive advertising if not outright lies.

Not keeping things cold, problem solved right away. We had a family get together and things were moved around and packed in front of the circulation vent. I was very happy the the service I received from John ** and hope if we needed service again he would be available.

The technician from J&N was very knowledgeable. He diagnosed the issue with our Fisher & Paykel dishwasher immediately and was also able to address the issue with our range. We took his card and will use him in the future even for non-warranty issues.