Choice Home Warranty Reviews

5 stars for the service tech, 5 stars for the ease of the system to place a claim. 3 stars for timeliness, thanking Jesus that the weather cooled down otherwise waiting 6 days to have a system serviced is not right. Premier Mechanical came to our home for the service call, very knowledgeable and very nice. Although our claimed was denied (I had to call our rep to get a full explanation, which made sense) the tech was extremely nice and arrived early in the morning like he said he would.

Our air conditioner started cycling on and off. Would go on for a few minutes, blowing cold air. Thermostat did not bring temperature down. Contacted Choice on line for service request. Got a quick response and appointment. Unfortunately the appointment was for Thursday. I called the provider and asked if it could be Wednesday, no problem and he switched it. Technician arrived and diagnosed and fixed the problem in short order. Very happy with the experience.

Contacted Choice regarding our A/C unit not working and the claim was processed promptly. Service repair was dispatched the next day and repaired so that our family is now comfortable again because it's been some extremely hot and humid days. However, we were only uncomfortable for one day at that really mattered to us... Great job!!!

I had two house covered by them, for three years, they only cover small cheap repairs, anything else they make up excuses and won't cover it, or better yet they will tell you to find someone when it takes so long to fix something and tell you to pay for it and they will reimburse you, NOT they will only reimburse 60% and that's if they cover it.

The I told the rep that I had been with Choice for over two years and I had forgotten to renew. I told him my last deal was $350 with a $45 deductible. He basically told me I was lying and it got very heated where we both were raising our voice. I asked several times to speak to a manager and he lied and stated he was the manager. Finally he hung up on me and I got back to a telephone rep who in turn connected me to his manager. As I was talking to the manager, he was in the background stating that I was trying to get the $45 dollar deductible. The manager assured me that he would be disciplined. I am still not satisfied and am seriously considering cancelling my order due to the way I was treated. I don't mind paying a little more and going with another company. I am still upset. I would love for someone to reach out to me before I decide to cancel the whole thing.

Updated on 08/27/2019: Attention attention. Please read Choice Home Warranty (CHW) policy prior to purchase. Don't be misled by the lower rate that's offered compared to other companies. I'm very concerned and I have come to the conclusion that it's time for me to move on without CHW. I have two policies and I'm sure it's going to cost me.

My salesperson was rather pushy and not very personal and was in a hurry to get on to the next prospect without giving me a confirmation number. I then called back and someone else corrected my information. My son Scott ** was the one who recommended Choice to me.

CHW needs to vet their vendors better. My last few experiences have been very bad. I have 4 warranties with them, 3 rentals and my primary residence. Last week they sent a swimming pool person out to fix a leaking toilet. He came with no tools, took his copay and left saying he would get back to me. Of course that never happened. This week an AC company "On Time Air" made an appointment between 11am and 3pm today to check my AC unit. Of course they never showed or called. I called their office twice when they didn't show and had to leave messages that were never returned.

I did claim on my A/C unit first time and needed Freon. Even though they cover up to 2 pounds of Freon they never approved it. Second time outside unit fan motor went out. Technician said motor is bad and they did not cover it and they came up excuses that dust coursed the fan to go out and they didn’t cover it. Worst company and I’m pretty sure all the good reviews they have are orchestrated.

I changed insurance companies and followed procedure to receive full coverage but CH will not cover damages done to electricity by recent storm because I'm a new customer. They also charged me an early termination. The whole thing cost me more money doing through them than hiring an electrician on my own. Therefore, don't get fooled and run with your money.

Technician came out and spent about an hour and a half checking over everything, found a bad capacitor and replace it, A/C works great now. I believe another contractor would have wanted to replace the circuit board and charge us up to $2,000. Thanks.

I think the value is terrific for whole house mechanical, electrical, and appliance coverage. Have recommended to friends. Great that it is transferable to a family member or, if we move to another location. Seems to be a flexible policy and won't ever go up in price. Great value!

Washer Repair. While I mistakenly had a tech come out who I called, I didn't realize I should contact you first. The customer service rep explained how the program works and I will be better prepared for next time I need service.

I have already committed on the other survey you sent me. Zack did a fine job of adding freon to my Train unit outside my house. If it drains out too soon we will call him back to check out the problem. Thank you Choice Home.

I was very pleased with the gentleman I talked with and the rate I was offered. I have already mentioned to a couple of my friends about your home warranty program. It will relieve me of a lot of stress if something happens, trying to find someone trustworthy to repair it.

Won't cover a unit that has been working. Just what do you get for the premium? Choice plus claims that you will repair an ac unit. It's in the ceiling so it hasn't been abused. Glad I didn't extend the "coverage".

I am a relatively new customer to CHW. It was recommended by a friend, and I was skeptical after having bad experiences with another warranty company. However, I do like to have a warranty in place, something I can fall back on when the big bills come. So I gave it another try. When I called in with my first claim, there was an issue. The rep put the incorrect date in and it snowballed from there. Long story short, my claim was denied... (surprise surprise) I called in to speak with a supervisor, Brian who acted as though he was fluent on the terms of my claim. He spurted off all of these technical terms in what seemed like an attempt to confuse me, so that I would give up. It spoke as though there was no way that the damage was normal wear and tear. He also stated that there was only 1 cause for the AC unit to short to ground. Which was disputed by the technician sent out by CHW. So, I started the appeals process.

The washer motor would not working properly. The technician was not able fix the washer without costs being more than what the washer was worth. The tech came out to work on the washer, but the expenditures were going to exceed what the washer was worth.

I Called Choice Home they contracted service repair. Repairmen came the next day. They could not fix the dishwasher. So Choice Home paid toward me to get another dishwasher. The oven I am waiting for parts to come in.

Very polite and courteous. Very helpful and done quickly. No problem whatsoever. Kept updated and could track claim. Let me know other options available if I could find another company I wanted to do the work.

Had no problem with getting in contact with a representative, when I did get in contact with a representative they continue to take care of my issue, listen to what I had to say and everything was done in appropriate time manner. Thank you. I really appreciate the time and effort they took getting my issues taken care of, I totally would recommend this company to my family members. Please keep up the good work.

Updated on 09/03/2020: Always had issues with their services, the two times I needed to use the service it was awful. I decided to stay because they were apologetic and promised to do better but now that I am moving and need to cancel my services it is impossible to do so. Every time I call it's a long wait to get to someone that will transfer me to another department for which there is also a long wait... and then as soon as they answer they hang up on me. I have also elected the "call back" option and never received a call back.

I was a bit disappointed that it took a week to complete my order, but completely satisfied with the repairs. Bryan ** is a great guy and I was completely at ease with him and satisfied with the repairs. I also asked him to check the other toilet and he also repaired that. Thanks!!

Air conditioner. You were able to get someone to look at the problem quite fast. Now I'm waiting to see how you want to handle the problem. The service tech was very knowledgeable and found what was wrong fast. He provided some temporary relief.

Love how everything is done super fast and on time and reliable. The technicians provided always get everything done and the CHW experience online is great. Once the technician did not finish in time, when I contacted CHW, they made sure to send the technician and get the work done.

Air Conditioning not working properly. The person I talked to was very polite and patient with me. I was informed that it would take at least a day for Choice Home Warranty to locate a contractor. I received a email that they were still trying to contact a business and gave me the option to contact some a business in the area and I would be reimbursed.

A/C issue claim was denied saying "Unit is too old to get into issues" and not a wear and tear issue. My claim is opened from 3+ weeks and case manager told that it should not be fixed until claim is reviewed. Paid $45 for fist visit and had to spend additional $88 for a second opinion and got the same reply saying the Unit should not go wrong and Choice will not cover. I had FULL service plan though and 1 free service. Requested to have a new case manager as the current one is not helping as I escalated for not responding on time. They re-assigned the same manager and she took it in a hard way to close the issue. Even she hang up my call while assessing if any other options are available.

Please do not take this Home warranty. They are a bunch of cheaters. When you sign up they say everything is covered but when actual repair happens, they come back and say it is not covered. They will find all the excuses in the world. Also if you paid for 6 years $2000 and want to cancel after 3 years and if you got repairs worth $500 done, then would only give you $500 back rather than $1000 (they deduct the amount how much you spent for repairs). Very unprofessional. They need to be investigated for all these practices.

Customer service was very helpful with all the questions I had and was very knowledgable and even got me a better rate on my new policy. I’ve researched different home warranties and I liked this one the best. I don’t anticipate anything failing or breaking down but I feel confident with this company, that’s if something happens I will be covered.

I was very upset with my current plan when I decided to make a change. Colin from Choice Home Warranty contacted me after I started an internet search and I’m so happy he did. He was very knowledgeable about the plan and answered all of my questions and concerns. I was very impressed with Choice Home Warranty and the customer service. I have not had a claim and hope I don’t however, I’m confident if I do, I will have an excellent experience and my account manager Colin will ensure this.

Stove wouldnt light, tech came out said the GFCI was bad. I replaced the GFCI, stove worked, 2 weeks went by. June 21, went to use oven, contacted CHW and their appliance contractor H+M Appliance in Delaware. Spoke to CHW and the contractor and told "BOTH" of them, was getting a message on the keyboard, "KEYBOARD DISCONNECTED". Hassan the tech, said he would order the part. NOW, 10 days later "NOTHING". I called Hassan several times and only got his voice mail. Called CHW, several times they said they called Hassan, 4 times and left messages. Finally, Hassan, called me back.I asked what was going on, he STATED "CHW closed out work order." I asked him how come he didn't call CHW back, he said "They NEVER contacted me"??? Called CHW back. Was on hold for 25 minutes, told them I wanted to speak to a supervisor.

On 7/1/19 at 2:07PM AZ Time, I contacted Choice Home Warranty because I received an email stating they would give me $150 off a home warranty plan. BEWARE - whatever you do, DO NOT give the representative your credit/debit card number. After I did give him (would not provide his name or representative id) he informed me he had a "better deal" for me. I do not do business with companies who do this. If you have a "better deal" you should have given it to me at the start of my call. This representative spoke over me, even when I repeatedly answered his question regarding why I did not want to proceed with the sale.

Called to have the AC repaired on the 2nd floor. The technician was competent and professional. Arrived on time, kept me posted on his progress. Quickly addressed the problem to our satisfaction. Cost was very reasonable. Overall an easy claim, handled professionally.

First my air conditioning unit went out and the guy came and said he had to order a part, a year later Haven't seen or heard from them. Put the same claim in a year later and it was denied, but the first wasn't so they told me they recommended upgrading and could pay only $700 for an AC unit. Then I filed a claim for a dripping faucet in the bathtub and it was denied because they said plumbing wasn't covered but stated it was covered originally when I purchased the plan. I cancelled even though I paid up for 3 years until 2022 and they wouldn't give a refund because they said they had paid out 905.00 in claims which was false and they charged me a 50.00 cancellation fee. I paid it because I just wanted out. Horrible service and I would not recommend them to anyone.

Even though I cannot get fast service where I live, I appreciate the fact that you will send me a check to replace my dishwasher. The price is very low for the LG that I will be replacing. But I cannot wait any longer. I appreciate your response.

Very responsive and professional in repair of my central a/c. I have COPD and emphysema and the one day turnaround was great. The technicians were courteous and very helpful in repairing the a/c and I was greatly relieved and did not have to impose upon my neighbor to spend another night at their home.

Customer service rep was very good and explained how the program works. I was pleased that my questions were all answered. He also informed me of a lock in discount for me by a multiple year program. He also informed me that if I did not want to continue I would be refunded my unused months.

4 year AC motor broke. Service tech said it was faulty equipment. Choice Warranty declined claim saying we did not perform routine maintenance. What a scam this is. Warning! Something major will be declined.

Note lesson learned: Choice declares the AC is covered, however, on another line it states any item rusted coverage is denied. Effectively, any AC unit within a month from original installation, rust/corrosion is generated, hence, any unit with few years behind it, the AC unit (Condenser, Coil & or Furnace) are no longer covered. I have been a loyal customer over the years feeling comfortable that I am covered in case of emergency, now I am having to deal with an $8,000.00 bill for a denied repair of a Freon coil leak. Not right.

Have not used the service yet just joined but it sounds good if in fact it covers all that is said. I’m retired with limited income and appliances are aging. Price seems reasonable and I appreciate being locked in for two years.

Quick and easy response. Service rep was knowledgeable and worked with me to get the best contract at the best price. So far I am pleased with this company. I will be in a better place to rate them when I have a claim.

I am very dissatisfied with my experience. I signed up earlier and this seemed like a good deal. Then I went to your website and looked at the terms and conditions. There I found that you exclude more than you repair. This is not for me.

Gideon was a safe professional electrician. He identified the problems, he contacted First Choice, he sent diagnostics to First Choice, First Choice then immediately agreed to fund the repair. He ordered the switch that was not available locally and he procured and replaced the faulty receptacle. All work areas were left clean. He was cordial and timely. I appreciate his professionalism. I will ask for him if we ever require electrical work again.

I filed a claim back in Feb. 2019 for a dishwasher repair. The dishwasher stopped heating the water and the heating coil wasn't working. They sent out a tech who had handmade invoices and looked very confused on what he was doing. He spent hours on the repair. Came back with a new motherboard he said it needed and spent hours trying to work on getting it in. 3 hours later he did. The washer still didn't work after he left. I didn't want him back so we lived with it a few months then I filed another claim. The company that came out has since replaced another board. That didn't fix the problem so they came back again and replaced the hearing coil. That didn't solve the problem.

I was not that impressed with the salesman. He was not aware of any other offers, which were many I had received. Told me I had no choice to pick what was covered, like I had with American Home Shield, and he wasn't very nice about it. Also told me rather bluntly that the service fee was 80... After I told him about the many offers I had received, one of which was a lower service fee, he dropped the fee to 65. He was basically a blunt, not so nice customer service agent who wasn't aware of anything else I had been previously offered. I hope I have made the right decision. :(

Gem was very helpful and got the appointment ASAP. I tech came and it took less than 45 minutes to fix the problem. Very happy. Don't know what else to say. Very very happy my problem was corrected in such a timely fashion.

The whole experience was pretty painless. My Disposal needed replacement and the worker actually had one on his truck and it was installed in an acceptable time frame. My single issue is I was told there was a 4 hour window he could show up at, in between 8 and 12 and of course he got here at 11:30. I took time off work and when I called the shop at 10:30 to get an ETA they still wouldn't narrow it down any closer... He was a polite man but that time frame is ridiculous...

Called to report a claim. Instead I went through listening to salesperson to pay annual and save $50 and then went through a 5 yr which gave you a free year even after I told them I was at work and needed to hurry. I ended up having to call back to learn that if springs break to your garage it is not covered so time was spent on the phone for nothing.

Cameron ** has great customer service, and was very helpful. The only complaint that I have, is that I was only checking for a quote, and I was called NUMEROUS times by someone at Choice Warranty and no one left a message. I googled the number and choice warranty came up for it that is why I know who it was. Cameron emailed me and I let him know when I was ready I would call him and he did not call me 80 times and I liked that so I had time to make my decision. Overall I am happy with Choice so far thanks to Cameron.

Contacted CHW about problem, they contacted their rep, talked with rep next day, following day rep diaganosed problem then sent the situation to CHW. Was informed the next day by rep. that everything was a go to fix the problem. I was very impressed how the problem was taken care in such a fast time. I'm glad I chose Choice Home Warranty for my home protection. Sincerely Ron. Also will let others know of my experience with C H W.

Jennifer made sure she sold me a policy, after she did and sent me the policy via email, as I reviewed the policy I discovered that I was covered for a pool (which I requested) but I was not told that the policy DOES NOT cover an above ground pool. So I called back and left a message for Jennifer, she did not call me back. I called back again, and left another message on Jennifer's voicemail and she has not called me back. If I don't hear from her today, I want to cancel this policy and I will go elsewhere for coverage!

I have been a customer of Choice Home Warranty for more than five years. During that time, Home Choice has come through in finding good technicians to respond and filling he claims that I have submitted. I am very satisfied. Choice Home Warranty always comes through in fulfilling their responsibilities as a home warranty provider. Thank you Choice Home.

They refuse to take technician at word and keep delaying repairs higher in cost by getting multiple opinions. In the meantime, I'm sitting here watching this juggling exercise happen without a working refrigerator. I'm living out of an ice chest and have had to for 2 weeks now.

If there is an option for “ZERO STAR”, that will be what I’d rate them. Do not waste your money, stay/run away! We opened up a service ticket on (6/20/19). A CHW technician came and suspected a leak of Freon. I paid the CHW technician with the co-pay. However, CHW does not pay for the “leak test” and we hired a 3rd party licensed technician (with their prior approval) to perform a leak test for $150. The technician identified that there was a leak in the evaporator coil. We took a few pictures showing the evaporator coil is free of rust and corrosion. We sent the report (with pictures) to CHW and they denied the claim because of “rust and corrosion”.

We had an ac issue about two months ago. CHW sent out a technician who arrived in a car, spent 5 minutes testing the refrigerant level of the unit outside, never came in the house and evidently reported to CHW our unit had rust or corrosion so CHW denied the claim and charged me $60 for the inspection fee. I filed a complaint with the Ohio State Attorney General's office who tried to help. CHW told them that they had no liability because the issue was caused by rust or corrosion. They offered me $150 to make me go away. I just had a technician out, paid for an inspection and found out the coil is plugged up from oil in the system, it is copper and stainless steel, it cannot rust.

We have only had one experience with Choice Home Warranty and it was a good experience. The technician was great. He was very knowledgeable and took the time to answer all of our questions. We are in the process of having our second experience and I am sure it will be the same.

Went and purchased a warranty from Choice. Salesman hard sell you on higher plans. I told them I had an older AC unit and had a home inspection done and unit was working fine. I have a AC unit go out and they deny the claim because they said it was caused by acidic acid in the air. I have to have a new unit installed. I am going to sue them in small claims court. SCAMMMM.

Garage door was not opening properly and was not closing like it was supposed to, the motor was running but the doors were not moving, so I called Choice Warranty, I knew this was a problem they could fix. And they solved the situation in no time.

While speaking to the sales rep, I found him to be very pushy wanting me to purchase the one year contract. When asking if I could see the contract prior to purchase his comment was "You're not buying a house, it's a service contract." Upon a repeat question to him he responded "I already told you that." This person scared me enough for me to go with the monthly payment plan and a final decision to be made if and when I need service. I am skeptical of this company, but I am willing to give it a try. If my service experience proves to be a better one, I would go with the annual plan.

I purchased a home warranty from this company and from the first claim I have to fight with them as they always reject it first. For my dishwasher replacement they first offered me 200 dollars with a congratulations mail. I don’t know if anybody can really get one for that. My main floor ac broke down last year and these as usual declined it saying they don’t cover leaks. Well my mom a lung patient was almost dying in the summer heat. I didn’t want to have any argument and so paid my own money to replace the unit. Now my other ac has failed. They sent a technician and technician said it was condenser failure during to the wearing of the system. They declined my claim.

The service personnel provided was very efficient and repair completed in a timely manner. With Choice Warranty you can expect fast response time. I highly recommend Choice as a home warranty company. This is my second renewal.

Needed her to call me in the morning and she did and very nice on the phone. I have problems talking and she was patient! The email she promised me came right away. I couldn't decide between Superior or you guys and decided to try you out. This is my 1st warranty and will see how I like it!

Phone caller and I talked about spreadsheet of covered items. No questions about those items and how they are replaced or repaired. Phone caller worked to find any discounts and was able to offer one. Only thing I am not totally satisfied with is paying for multiple years at start up.

I was told that my first payment would post on 7/26 my first day of coverage. My charge posted today 6/26. This seems a bit deceptive on his part. Also I received a email ad with a lower service rate if I signed up for service, which was also not offered.

My AC did not work, so I call for claim. It took them one week to come, and ended with decline for coverage. If I don't have them, and called repair directly, it would save me TIME and MONEY! I ended up paying $75 service call fee for NOTHING. The repairman came after the coverage was declined, and charge me to whole cost for repair, with another $75 service call fee. Was I cheated by the warranty company or the repair man? I'll call Better Business to complain, for sure.

My 31-year-old garbage disposal seized up and needed replacement. Choice Home Warranty customer service was very polite and efficient. My repair was completed in 1 visit within 36 hours of the repair request submission. I would recommend Choice Home warranty to my friends and family.

I had a problem my toilet. It took two month for a plumber to show up. He kept cancelling and said he was too busy. Choice did nothing for me. Now my toilet (which he fixed) is broken again. I waited one week for them to assign me a plumber. Of course it was the same one from before. He was was supposed to come yesterday. I had to hunt him down when he didn't show up. He said he was too busy and would be here tomorrow (today). It is now one hour passed the time he was supposed to be here. Choice finally got in touch with him and he said he will be here later if he has the time. After he leaves I will be canceling my policy.

I had a horrible experience with CHOICE Home Warranty. We have a HVAC issue with the middle of the summer. The AC compressor doesn't have enough voltage to kick on. The tech recommended a replacement of outdoor unit since the unit is over 20 years old and saw performing a small fix like this will drive more failures weeks ahead. I sent my inspection report to them and then used all the ammunition they could find so they could exclude a "pre-existing" condition. I've lived in home 1 month. They would not give me a straight answer of what I would have to do to get the unit back in "working order." I am going to fire them. Biggest waste of $500 after less than a week of coverage. CHOICE Home Warranty was recommended by my realtor. I told her about my experience and she's recommending another company.

My online claim made this past Friday was processed immediately and contact with a local Svc. Co. happened right away with an technician scheduled to arrive on this past Monday from 7-11 am. I was contacted when he was on his way and he arrived within the estimated time he gave me. The issue was handled professionally along with his being very cordial about having 30 days in which any further problem that arises would still be handled.

Anytime Home Services came the next morning and located the problem as a faulty drain tap. George, the plumber, pre-prepared a part and quickly removed the old part and fitted the new one. He was really efficient and knowledgeable and very professional.

I just signed up with this company yesterday. The rep that I spoke with was very courteous and professional and seemed very well trained for his job. After speaking with him I was assured that this was the best warranty plan available for me. This plan covers parts and labor and very reasonable. I had just cancelled a policy with another warranty company that was the worse experience I had ever had. After four weeks that company still hadn't made the repair required to my system. I do feel confident that Choice will honor the contract and cover my home and appliances for years to come.

When our clothes washing machine quit working, we filed a claim online with Choice Home Warranty. Response was immediate to acknowledge receipt of our claim with the information that a technician would be contacting us to schedule an appointment to make a determination on our washer. Technician was at our home very quickly and was professional, prompt and thorough. He followed up with Choice immediately; we were then contacted the same day by Choice informing us that our washer could not be repaired and that they would send a check to cover the cost of a new washing machine. We were happy to have the matter resolved so quickly and pleasantly. We purchased a new washing machine and received a check from Choice in a timely manner. We are satisfied customers of Choice Home Warranty and happy with the good customer service and professionalism they provide. Thank you, Choice!!

I logged on to warranty help and immediately had a call from Charlie. I only logged on because other co. was being canceled. Definitely purchased more than expected but I feel the cost will benefit us in the next 6 yrs.

AC repair: Choice stated to me that they follow the recommendations of their techs when making a repair or replace determination. I had two separate techs recommend replacement of my 1995 AC unit and in both cases Choice decided to repair. On the second repair tech turned off unit and ice melted causing damage to my ceiling, which Choice said would have to be taken up with my home owner's insurance. My unit has been non-functional for over 25 days and I am told parts will not be in until next week so most likely will be a full calendar month of temps in the 90's and no relief. Folks, I have the most expensive plan, the Choice Ultimate. I bought it for a 6 year term and have 5 years left, so they really have to be convinced they can glue and tape this thing together for a few more years to be refusing to replace it at this time. (Both techs say: "It is old, it is trying to die, we recommend full replacement.")

Loved talking to Tracy but she didn't tell me policy had a 30 day waiting period and my current policy expires 7/20 so I will be without coverage - left a message for Tracy to call me but she did not and it is now evening?? Also, in the meantime another company advised that Choice is in the middle of a lawsuit for not paying their claims??? Have someone call me. I will be calling my credit card company and canceling the transaction.

My 1st experience with CHW was when I filed a claim for my garage door. The door would open fine with the remotes but wouldn't let it back down. The first company that was sent out was On Time Garage Services. The repairman claimed he was putting in everything new. He kept the new sensors and also took advantage of my elderly husband & instead of charging the $60.00, he conned him out of $537.00. I was at work & didn't know about it until I got home. The next repairman that came out was at our home for about 5-10 minutes & left with the garage door during the same thing. I notified CHW. This claim was filed in March 2019 but still isn't fixed.

Man Power electrician installed two new worn out electrical switches. Work was very good. He also looked and a ceiling fixture in the garage where he replaced the switch. He went to the trouble to see if the warranty would cover the light fixture as the ballast was bad. This was not covered. However, he did replace the switches as per my original claim.

5 Year Maintenance Agreement. Maintenance on **. Frances was very pleasant with His presentation. He explained all steps involved in the Agreement. If I know of anybody who is interested in a maintenance contract on their Homes, I will definitely mention Choice Home Warranty.

I paid a service fee twice just because the first AC company didn't do their job. The first company only did a compression test. The second call was submitted within a week and the other AC company came out and performed a service check and refrigerant top up... performing their work properly. Why wasn't this done the right the first time????

This will be great for my wife and I. Peace of mind at a reasonable price. I am 68 years old as is my wife. We needed this as I no longer can take care of all of our needs. Thanks for your cooperation.

Repair man followed through with evaluation, purchase of the part and putting the part in. Very good service! No complaints. No Complaints.... No Complaints. No Complaints... I was really happy that it worked out just as promised. The air conditioner is working in fine shape.

Choice Home Warranty is complete shame on the name of home warranty. I applied to get my kitchen appliance repair, paid the service fee, took off from office twice to facilitate the service vendor "Apalachee Home Services" who are equally nonsense as they understood the small issue in 2 visits making me lose my office hours twice.

Representative did a great job explaining program and describing its benefits. Have recommended this to several neighbors. Glad I contacted them this week and have a confident feeling we chose the right company. I look forward to not having to contact them in the future but if we do, I feel they will do a great job.

While reviewing companies Choice Home Warranty, I had given them my personal information so that I could review plan. They just would continued to call and bug the ** out and would leave you alone. It is as if they do want you review their information, and then go check out somebody else information to see what they are offering.

Shortly after I filled in the information for this product I was called right away. I spoke to Dexter who gave me answers to all my questions without a sales pitch that made me want to hang up. This company seems real and Dexter gave me his personal al line to contact if I need any help. This 800 nonsense is frustrating and I love the fact I have his information. Seems like a lot of bang for your buck. We’ll see.

Seems to be a good offer. I have never had a home warranty like this before. The person on the phone was helpful. Hopefully I will save money in the next 3.5 years. Everything seems to be good at this point.

They did approve the claim for my washer? Gave me 500 “towards” my new washer? I still haven’t received the check! I called 3 times, says it takes 30 days!!! What! So what is the customer suppose to doing the mean time! They do not care. I think it’s poor customer service. That is ridiculous! I could see a week maybe 2? But a month?!! Unacceptable period! I gave them 2 stars because the representative are fairly nice. Or I would have given them 1 star! Rip off and trust me these warranties do not give replacement cost! Just money towards a new one. I am furious that it’s taking so long to get my money. It’s not like they're in China! And we have pony express mail!? Nonsense????

After choosing Choice Home Warranty because of the good reviews, good Sr. Citizen pricing, etc. our refrigerator went out without warning. It happened to be 32 days into the contract, which meant 2 days from when coverage actually started. CHW couldn't find anyone to come and assess the problem & gave us the option of finding a technician ourselves. We finally found someone who would come look at it; he evaluated the problem (failed compressor), called the authorization dept. and reported the trouble and his evaluation was that it would be less expensive to replace the refrigerator. He was hung up on twice, put on hold three times, and spent an hour trying to give CHW the report.

Representative who helped me was knowledgeable of product and personable. Gave me several options to choose from. That really helped since my wife and I are on fixed incomes. The final price was right and was an upgrade from what we had previously. Very satisfied overall.

I just choose the Total Plan for a Home Warranty Insurance on my home! I liked the plan and the representative, she was very professional, knowledge & helpful. Her name was Kendra and I would recommend Choice to anybody looking for a home warranty. I hope I don't ever need it but I am glad that I do!

I want to like Choice Home Warranty, however, I am extremely disappointed with my purchase experience. I recently purchased a policy online. Not ten minutes after, I receive a telephone call from a representative telling me he’ll give me the policy for $440 for 13 months and $60 for service fees. I told him that I was a little confused that I just was charged $460 and told $75 service fees. The representative became silent and then stated, "Well that’s the best we can do". When I asked why I wasn’t offered the other rate, he had no rationale. This is an extremely poor way to start a relationship.

Ac freeze up. Checked AC and found no problem. Ice was forming in unit. Technician arrive in timely manner and checked the unit. Checked Freon level. Level was 100%_ and unit was cooling. Decision was made to keep fan on high to prevent freeze up. Good service.

I received a timely response to my claim and it has been assigned to a contractor. The claims process is simple and you do not have to be computer literate to use it. I am looking forward to seeing the contractor and getting my hot water heater repaired tomorrow. The Choice Home Warranty usually assigns someone to handle my claim within twenty-four hours. This is very important to me because I need hot water every day.

Kim was the agent who contacted me after my inquiry. She was very informative making sure I knew and understood all the details of the plans. She took the time to sufficiently make me aware of what would be best for me. She also took great pains to be certain that I had the best rate possible for me. Superb service from a very kind and sweet young woman!!

So I called bc my A/C unit was freezing up only to be told that my problem isn’t covered? From the sound of it nothing will ever be covered! Waste of money paying for this each month! But I won’t be paying for it anymore! I can save that money to pay for someone to fix my problems!

Components mentioned as “Included” in accordance with the terms and conditions of contract.

Very fast service from responding company. Tech was very helpful with the problem and completed the job in a fast and efficient manner. I have used CHW several time over the past two years and have been very happy with the service.

From my phone call to the making of the appointment for the repair everything went as promised. The technician arrived promptly at 7 AM, I was able to communicate with him, Steve, to let him know I had to leave by 9:45 for a previous appointment. He did his work, prepared his invoice and left. I was at my 10 AM appointment and my air conditioner is working just fine. Thank you.

Gas dryer repair. The process is easy and CHW is very efficient. I was asked to remain home between the hours of 11 AM and 3 PM. The technician from TOTAL LAUNDRY EQUIPMENT CORP arrived at 1:30 PM. The tech (Michael) was a gentleman, personable and quickly repaired our dryer within 25 minutes. We couldn't be happier!!

My dishwasher only 2.5 years old quite heating. The tech came out, ran a diagnostic test and confirmed the fuse popped. He made a note that if it happens again they will order a new heating element and install it at no additional charge. That is great news!!! He was here appx 15 mins. Called prior to let know he was on his way. Very nice employee and good positive work ethic and personality.

My air conditioner was not working. I called Choice Home Warranty. They scheduled a repairman to come check out the unit within two days. He arrived on time, was pleasant and efficient, checked the furnace and air conditioning unit. Discovered the condenser was bad. Had a replacement part in his truck. He explained what was needed, fixed it and was on his way, all in about half an hour. Excellent service!! Thank you very much. J.

Air conditioner not cooling. Technician was professional and did an excellent job. Job was done quick and did not conflict with my other objections. Looking forward to continue service with Choice. Have being a customer of Choice for several years. This service makes up for the ones I have received.

They're liars and the whole program is a scam. I called in for an air conditioner not turning on. They sent out a tech a couple days later to look at it. I paid the deductible and he advised us that the compressor had failed noting the age of the unit and submitted the claim and diagnosis to CHW. CHW denied the claim citing owner maintenance as the catch all, subjective loophole to avoid paying the claim. We called the tech that looked at the unit and asked if he submitted that diagnosis. He said he did not and sent the following statement by email: Choice Home Warranty issued a work order to look at your air conditioner on June 18, 2019. (Reacted) arrived and diagnose the problem as a failed compressor. The cause of the failure is unknown. (Redacted) submitted a diagnosis with cost to Choice Home Warranty for compressor replacement. Diagnosis was denied.

The salesperson was very well versed with the product I was interested in paying. He answered my questions to my satisfaction. He made me feel that Choice Home Warranty was the right choice. It was the home warranty to buy with the confidence in knowing they would do exactly what they advertise they will do for it customers.

I filed the claim with ease. A technician was out the following day but didn’t have the part they needed so they came back the following day and completed the service. Very simple process and each contact person was very kind and helpful. Everyone should have Choice Home Warranty!

Terms agreement has a lot of loopholes to not pay. This company tries to reduce even the necessary items through their agreement. In garage door only opener covered. On ac almost nothing. You should pay for crane in case of something... Scam company. LOL.

I can't tell you anything more than my first experience which was the sales process. I worked with TJ this morning after a friend shared her referral to Choice. She has two homes covered. TJ was easy to talk to, knowledgeable and not pushy. It was obvious he had many years working at the organization.

PLEASE. If you are taking the time to read this it is most likely because you are in the market, or considering a home warranty. If Choice Home Warranty is one of the brands you are looking PLEASE remove them from your list ASAP. This company is terrible. Choice is AMAZING when you contact them to purchase a warranty. Outgoing, upbeat, willing to answer all questions. However, when you call to make a claim I would bet money that it would be easier to get the President of the United States on the phone. If and when you get a claim started and get a technician to your home I can absolutely guarantee you that a repair will NOT be made. The tech will have to submit his findings for approval, then re-schedule an appointment to come back. This went on for over two weeks to repair our home AC.

First time user of Choice warranty. The tech that came out from Herring's Home Quality Service was great for me. It took a little too long to find a tech. Choice Home Warranty representative was very polite and did her job well.

Our A/C stop cooling on one of the hottest days this season. I called in a claim and the A/C tech was out the next morning. I am very impressed with the communications. The phone calls and emails keep you advised thru-out process. Also the website is very user friendly. We will renew our warranty.

If you pay a service fee to a technician assigned by Choice Warranty, and that technician fails to complete the repair the service fee you paid, and for which you received nothing except a worthless diagnosis, the service fee is non-refundable. In other words, you have to start all over again with a new technician, pay another $45 and hope the second Choice Warranty assigned technician will actually do the repair. You are simply out the $45. for which you got NOTHING! Buyer beware!

We bought a house Winter 2018 and when things started heating up June 2019 I realized the AC was not keeping up, so I put in a claim with Choice. In only 4 hours the contractor was at my home and resolved the issue!!

This company is fraudulent at best. NOTE: THEY ARE NOT BBB ACCREDITED for a reason. They will seek every means to get out of covering your higher end systems, and have $500 caps on almost everything as well...which means that if you have an issue with a system, they will start deducting from that cap over the year. RUN AWAY. This company may seem cheaper, but they seek every means to not cover you, and send technicians that are sub-par.

Overall, I'm satisfied with the outcome of my claim. Was not happy about the time it took for a technician but it all worked out. They got right on the claim and resolved it quickly. This was my second claim and they handled them both professionally.

I called yesterday around 7:30PM because my AC is not working and I have a mom 85 years old in the house. They say up to 24 hrs somebody will call you and take care of it. I was calling today at lunch and also today at 5:00 PM because nobody call me. They say they don't know when someone will come!! Before they say up to 24 hours, now they don't know!!!

After having a claim that was delayed for over 9 months, we were referred to sales dept by CHW to get clarification on the policy coverage. Sent to John ** and he sent the call over to claims (who had referred me to John's dept) because "he was tired of being nice (while yelling over my question) so I'm hanging up" and he did. His company sent me to his dept and that is the service he provided. This poor service is rampant in this company.

Disposal. For the first time using this warranty, I will say that it was a favorable experience. They came quick and finished it on the spot! Easy to use. Technician was knowledgeable and kept us informed as he was waiting on approval.

I believe appliances that are old and need replaced are way more expensive today than in the day when I bought the dryer which was 28 years old. Just the cost of living over a 28 year period raises the prices 300%. I paid $279 for the dryer in 1992 and Choice offered $299. $299 will not buy you a ceiling fan these days much less a dryer which are well into the thousands as is every appliance. Choice needs to review what a new appliance costs. While Choice is a very good company, what they pay to replace an appliance is really a joke.

On 5/20/19 I filed our first claim with CHW regarding our dishwasher not cleaning properly. A service tech came on 5/24/19 and submitted that the unit needed to be replaced. I was not contacted by the claim rep, Latrice **, until 5/26/19, and unfortunately missed her call. I returned the call less than 2 minutes later to receive her voicemail and left a message. I then tried to call for the next 4 days, with no response or return call. Finally after calling customer service to ask for another claim rep she called. I was offered a replacement price of $179. Mind you, this is for a dishwasher with a stainless interior, hard food disposal, ultra quiet, with every bell and whistle. I spoke with Ms. ** and explained that per the policy of replacing a unit, with comparable functionality and features, $179 was unacceptable. She then offered $260…

I was a Choice Home Warranty customer for little over 10 months with my townhouse. My current SF house home warranty has expired and since I already had CHW on my townhouse, I thought it will be a good idea to be with the same company. So, I got the plan that covers all of HVAC, Plumbing, limited roof, Garage. I got the plan in Feb and as summer was starting, my HVAC unit stopped working twice in April & May months. First instance was because the unit's capacitor was not working. Fixed with a cheaper element. Done.

UPDATE 06/24/2019: We just received an email today that said Choice Home Warranty found nothing mechanically wrong after their diagnosis. However, we had a professional come over the weekend and he found a damper stuck shut and it’s motor going bad in the attic. A pretty major issue causing no air at all to come out of any vents in my bedroom. Also an issue that Choice Home Warranty’s service technician failed to find and document. Please find attached diagnostics receipt and feel free to post with my complaint. The public should know that this company spends more time looking for reasons to deny your claims then they do actually trying to fix your problems.

My sink was clogged so I called for an appointment. A short while later I got a call scheduling my appointment for the next day which was fine. Late this afternoon, I get a call from the plumbers' office and he girl tells me my appointment is for the following day after my scheduled date. Well, I told her I could not accept that because I need to have it done as soon as possible. She tells me there is no one available in my area for that date. I told her if they can't do it as scheduled then I will call CHOICE and ask them for someone else and she then asked me to hold for a short while so I said ok.

We were called to get info on the Choice Home Warranty. The person I spoke to was willingly giving us several discounts. We decided to accept the offer, then he launched into another offer to sign for 3 years. I told I wasn’t interested. He persisted until I was ready to hang up and cancel it all. He still insisted on trying to get me to sign up for 3 yrs. I told him I was not interested. I nearly cancelled it all. We will try 1 year and that’s all for now.

DO NOT SIGN UP WITH THIS COMPANY UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY!!! When I first signed up they covered some of my appliances, etc. Choice has denied every claim in the last couple of months that I've made since then. I will be sure to let everyone know not to sign up w/ Choice- as they have made a reason why all my claims to each system, that are supposed to be covered, have been denied. I'm assuming at this point Choice really doesn't cover anything, as they will make up an excuse why this system or that appliance isn't covered. Do you think they are going to reimburse for all the times that a tech came out, I waited, took time off work and paid them just to tell me over and over again that now this system isn't covered. I even call Choice before each claim is made to make sure they'll cover the system and they tell me yes every time.

I made my first claim with Choice Home Warranty and the initial 24 hours went by without a technician picking it up. It then went to a manual process that took another 2 days for their manual process to find a contractor. Today my "appointment" time came and went with no one showing up. I called the contractor and they said they REFUSE to work with Choice because Choice never pays. I called Choice and was told the contractor "mistakenly" accepted the ticket even though they FLAT OUT refuse to work with Choice. My claim has now been recycled and I will probably need to wait another week or 2 before I can get a resolution.

Central air unit. Was quick in getting a response after filing claim. Contractor called day after claim was filed. Issue was fixed within 3 days. Contractor even worked in the rain to fix problem. Issue was fixed the day the contractor came out. I am very satisfied with the service I received.

Worse insurance company I have ever dealt with. They always deny your claim by making up bogus excuses regardless of the situation or time. One time they even sent an email stating lot of B.S. by claiming a technician name Mike inspected and checked out my AC unit. However, nobody even showed up at my place by the name Mike. When I confront them about that Choice Home Warranty stated decision has been made and they have denied my claim again! I told them I need proof of everything they have stated on that email...They went speechless and disconnected my call. Choice Home Warranty takes your money and act like middle person to call a service person. That is the only thing they do for the premium you have paid. (Do we really need a middle person?) It was totally waste of money!

Expect to be lied to. Expect to get runaround. Expect to be on hold for 20-30 minutes when inquiring about claims. Expect to be talked to in a rude manner. Otherwise a great company. I have never dealt with a company this bad. Please do not waste your money with a company like this one.

Updated on 09/17/2020: I've been a Choice Home Warranty customer for one year now and so far, I am completely satisfied. I have filed 2 claims during this period and both were administered promptly and completed without impediments. In this regard, I highly recommend Choice Home Warranty.

They sent me a plumber from a ONLY 1 star reviews company who did not speak one word of English, wreaked of smoke bad and used only a little tiny hand snake to try and clear my backup in a toilet. Could not communicate with him or him with me on what was going on. He should have used a professional heavy snake to try and clear this drain but only used the little hand one which of course did not work. He charged me $65.00 for nothing.

Agent was pleasant, she was not overbearing or pushy. She was informative, and reviewed all the aspects of the coverages I selected. I found her to be very helpful. The discounts were the deciding factor in accepting the agreement. The ability to pay on a monthly basis made it convenient. I would recommend this company to a friend.

Paul was excellent in quickly ordering service to have our A/C unit evaluated. He was extremely knowledgeable and helpful. He also help me with a real estate client and getting them help on their property needs as well. I would highly recommend him and also our rep Maryann to anyone I know. They have been very helpful in this process.

Choice Home Warranty is a dishonest company. They employ unethical practices to deny legitimate claims. They fabricate lies to fall in line with the fine print under their policy, even though your part is fully covered under their plan and didn’t fail due to the reason they state in their denial. They won’t return calls. They take a passive aggressive approach in their response to appeals. Customer service at CHW is lacking to say the least. Understand they won’t replace your expensive appliances, they will find a bogus reason to try to deny it. Then they will wash theirs hands of you as a customer, hoping you will keep your mouth shut and not expose them for what they are, and that is a Fraud!

My home's A/C blower stopped working. Choice sent a technician to my house - the same technician they sent the previous year to look at the same unit. Before coming and seeing the unit, he warned that Choice Home Warranty has been on a "denial binge" and would not likely cover the repair despite us having purchased a 3-year Total Plan warranty that covers the HVAC system. His inspection found that the blower fan has stopped working and would be a $400-500 repair. This is a unit that he inspected last year. Last year, he found nothing that suggested that it needed to be serviced in any way. He did not state that the current issue was due to lack of maintenance. Choice denied the claim.

I went online to get a quote for a home warranty and received 6 sales calls within 48 hours. One call is understandable but six is overkill. Very very pushy and rude as well. I have no interest in doing business with a company who acts in this manner.

I ordered a home warranty product from your company after too many bad experiences with my previous company. I was quoted a service fee of $60 by a couple of your representatives. When the policy finally arrived in my inbox the fee was listed as $75. I called again and spoke with another person, a very nice young lady, and when I explained the issue she immediately offered to correct the fee, and was sending me a new policy. So far I have not received the corrected policy. This is the only glitch so far in your service.

Initial signup. Easy and helpful Maurice ** got it done. Also made sure I was accredited with all discounts, and reviewed general questions I had about service and claims. Maurice also offered information about other plans which I found useful. Finally, the instant email of the policy was great.

I have the Choice Ultimate Plan with Choice Home Warranty. Filed an AC claim on 6/2/19 and have been put on hold, disrespected, told my unit was improperly installed 12 years ago and they would only pay $250 of the $500 repair bill. The AC service that came out after one back ordered part and 2 wrong parts 9 days after my claim, cut wires that created more needed repairs to my unit and now a $2000 repair bill which they won't acknowledge without the AC service verification.

My experience with CHW was awesome. They took care of everything and did their best to take care of me. I recommend chw to everyone. The customer service is great. I was always kept updated on the progress and what they were doing.

The rep. for CHW place our order into effect within minutes. I received an email from DLC Electrical saying they will be at my home at 6 pm. Derek arrived on time clean professional told him my problem, Derek checked everything out, repaired problem, left my home in a clean professional way.

Washer - Response to my issue was quick & a technician was scheduled for the next work day. I have had nothing but good experiences when requesting service. I recommend your services to all my family & friends. Thank y’all for great service!

My claim was submitted on May 18. Tech #1 (sourced by CHW) no call/no show on May 20. Tech #1 submitted their diagnosis on May 21. My ticket was reassigned after a week of ME badgering CHW and the technician about the status on May 29. Tech #2 submitted their diagnosis of what seems like a simple inexpensive repair on May 30. CHW closed my account on June 4 when my warranty expired, I can no longer log in to view the status of my pre existing claim. CHW replied to my contact telling me they will contact the technician on June 7, 11 and 12. Today, June 15, I've missed work on 3 occasions to meet technicians, but still have no air conditioning after 4 weeks. I expect a similar canned response as the emails I've received as well as to the other reviews I see here.

First contractor left ac not working and it wasn't the unit he was sent to see. Did not return calls. Finally had to call you as ac didn't work for 3 more days. You sent someone immediately. New contractor said previous left 2nd unit unplugged and DID NOT change "cap" as reported. We paid another $45 which we were told we would have to since same complaint. Would like to talk with someone. Happy with you but not "Effertz Air" and would like $45 refund since second contractor was because of a bad first call.

Both of the toilets in our home begin leaking within a week. I attempted to fix them by replacing the flapper in the tank to no avail. Therefore I contacted Choice Home Warranty and they quickly dispatched a plumber who repaired both toilets. All is well in our home once more. Thank You Choice Home Warranty for quick, quality service.

I spoke with a lady named Lisa and she was very courteous, knowledgeable, and answered all my questions in a clear and accurate manner. She explained the various plans available to me and the applicable coverages and prices. All in all, I was very satisfied with our conversation and the advice provided.

Choice Home Warranty advertises that they will be there for major equipment failures and specifically references air conditioning etc. My experience was a prolonged dead end. My AC unit was not blowing cold air. I called the warranty and the technician was called out. He was literally at the house 10 min. Said I would hear shortly. No phone call etc. I finally had to call and found out they emailed me a denial.

We have a leak in the cut off valve for the dishwasher, while the plumber was working on it he reminded me my garbage disposal was leaking - I knew it was but had forgotten (had a bucket under it). I at this point called and made a claim and the technician was able to do it at the same time.

I got a call from this company after researching online. I decided to hear his presentation and see if this is something that sounds good for me. He gives me the details and I tell him that I want to look it over before I decide. He says I have 30 days for that and wants to know how I'd like to pay. I then say I'm not ready for anything until next month as I had already told him I'm retired and on fixed income. He tells me that I should have told him in the beginning about whether I would pay and just hangs up. I didn't call him, he called me! That was totally unprofessional to do that. I will never do business with this company for that reason alone.

Last night when I was signing up the first time for your home warranty, I completed all information and was given Policy No. ** for $42.92 per month with a $75 service call fee. After this was complete I received an email about an offer for $60 service fee instead of $75 so I resigned up again and was given Policy No. ** for $49.17 per month and a $60 service call fee. I keep calling to discuss this with someone about having two policies instead of one and I can’t get through via phone. Can someone look into this matter and get back to me to assure me I am only paying for one policy per month and not two. My cell phone is ** and my home phone is **. Email: **. Thank you for your cooperation in this matter.

The contractor was so professional and my stove burners are working 100%. He really should be commended for a stellar job! I would highly recommend him to anyone. I only wish that I had his business card with me but I am off on Saturday errands.

He did fine in explaining everything however, I asked him 3 times at least if all appliances were covered including the refrigerator and I see on the confirmation it says "optional coverage." Why? That is a problem if I was lied to. Also he tried to sell me a 3 yr contract which I am not interested in even if it was less.

Very satisfied with the explanation of benefits. I will recommend this service to my friends, this is the type of coverage everyone should have at times like these when repairs are so costly, and appliance replacement can be unbearable. Thank you.

My claim was handled nicely. The lady I talked to when I called to place the claim was very clear in speaking and very helpful. I received a call to set appointment time and date for technician to come out. Very good service so far.

I have had CHW since November 2018. So far I had to make claims 4 times. I had my heating system fail on two occasions. I got my claim honored but each time the technician was available after a week when we needed immediate attention as the interior of our house was freezing. Each time the tech came and made a simple adjustment for which I had to pay the service fee of $60. Could have cost much less had I called a local handyman. When our drier was having problems, we were given $299 as the company felt it was more cost effective to replace the dryer.

Ronald was my customer service representative and he was excellent. He gave me all my options and suggested a plan that would save me the most money. He also allowed me to pay over two payments which made it even easier. I am confident that the service protection plan will be as good as the ease of getting signed up.

Choice Home Warranty is the worst company I have ever dealt with! They have horrible customer service, their so called "case Managers" are extremely hard to get a hold of. And what is worse is that their attitude about the whole thing is so nonchalant. They could care less about the customer. They look for anything to disclaim whatever service call you have, doesn't matter. But they are johnny on the spot to collect their premium payments of course. Steer clear of this place and find another company. They would have to improve by 100% to be bad, seriously!

I called Choice as I was unhappy with the escalating costs and diminishing service of American Home Shield. He was bring, articulate and very knowledgable and helped me to see the difference and make the right choice. I will see how your service is in time but your associate was excellent and honest decent man! Reward his efforts of excellence! Best, John

I was contacted by a sales rep the day before and he was a little difficult to deal with. The next day I received a call from Mr. Collin **, who was very knowledgeable and polite and explored all alternatives in order to provide me with the best deal possible. Thank you, Mr. **.

I have been a homeowner for over 30 years, and have used other home warranty companies in the past. I will be honest in saying that not one of those companies comes close to Choice in either customer service, or in repairs. Kathleen was the agent that I spoke to, and she was amazing. The plumber that came out not only fixed my problem, but gave me numerous suggestions on how to avoid future problems. Thank you Choice for being the best!!!

I had a problem with claims as your company could not get technicians out to my home. Was wondering if Choice was a scam for senior citizens like me. When I talked to your representative she shoved the problem in a fair and equitable way.

Jerry was very helpful and offered me the greatest discounts available. I am trusting that the company is as good as it brags. I have two homes and am covering both because I don't know how to fix anything and I am hoping that their contractors are as good as they have touted.

I purchased a plan with the rep via phone. All was great and he was professional until he tried selling a longer term contract. He was pushy, rude, and arrogant. I second guessed my purchase with the company because of his comments. "It makes sense, stay with the 1 year contract vs the 3 year because I'm trying to save you money, yeah that makes sense!" I didn't appreciate his sarcasm.

I called today and was pleased with the service I received from Craig (I think). Although it was hard to hear him for the background noise there, he was very nice and informative. I’m excited to get started with my coverage!

I live in Louisiana and it's very hot! My AC went out during the night. I called at 3:00 am. I had an email by 5:19 am that I had an appointment for service. The tech called me at 2pm and had completed the repair by 3pm. How quick and easy was that. I highly recommend Choice Home Warranty!

Craig was informative, objective and a pushy salesman, which is not a negative. You want pushy and proactive customer service agents. Your product price and promotional discounts persuaded me to sign up with you, instead or renewing with overpriced AHS. Thanks Craig.

Washing machine acting strange. It was so easy to call Choice about my washing machine. Repairman came out next day. I need to get new computer board and then he'll come back to make final repair. I'm so glad I have Choice warranty, it's worth it!

Your rep (Jake **) doesn't need to work with customers. If it was a recorded conversation, please listen to it. He was consistently telling me that I would be the only customer for this year that only wanted a one year contract and said it in a very condescending tone. I didn't appreciate his behavior. I will be cancelling this warranty.

I inquired about a policy online today. Before I could even finish, Sal ** was calling me. Sal was friendly, informative and not pushy at all. When he found out we were over 50 and a veteran, he offered me the better deal. He also told me to send my currently policy in showing the date it expired and Choice would take care of covering the extra two weeks to ensure I was covered. Lastly, I told him my daughter was about to close on her first home. He gave me his direct line, asked for her name and sat for her to call him direct. Great customer service!!!!

We have taken care of our heating and AC units with proper maintenance every year for 17 years. When the heating furnace did not work properly Choice sent a company to review it. The technicians said we have a clean unit but it is old and worn out and needed replacing. Choice denied the claim since there were exclusions that could not be controlled by the owner therefore this warranty does not cover it. This same thing happened with our upstairs AC unit. It needs replacing NOT due to lack of human maintenance but to uncontrolled variables that are considered excluded by the warranty. The technician that came to review the AC called us and canceled their company's contract with Choice due to embarrassment of claim denial. This company is a fraud when it involves large house systems and with small ones... they try to get out of it as well. Stay away from Choice Warranty!

I had issue with my water heater not working. Kind of making noise and the claim person told me we can only have it inspected if it is not leaking. It was not leaking. Even their Technician confirmed it, it was making noise due condensation and I was told by their technician that he can NOT fix it. He have to replace it with new water heater, I had to call via Sales dept to talk to the manager because the claim person will put me on HOLD and never come back and Manager will not call back even though I left messages, finally I got the manager via sales dept call. Instead of replacing the unit he was negotiating because according to their policy they ONLY FIX IT. THEY WON'T REPLACE IT Which I was not aware of, I think this is unfair and sales dept should mention when you sign up that replacement is NOT an option.

Clogged drain was not able to be cleared by the CHW assigned plumbing service contractor. No assistance was offered by Choice to let me know if Choice would cover the needed plumbing relief under my policy or if I needed to seek another solution. Consequently, I was left swinging in the wind with water coming into my home. Unacceptable!!!

I just had a sales rep call me from filling out a form online. When I told him I wasn’t ready to pull the trigger this very second (as we are not closing on house for 5 weeks), he rudely said he had to go and hung up on me. I’m in customer service myself and I can’t believe the unprofessionalism of this employee. Honestly, I was going to go with them after I spoke to my husband but you can guarantee I’ll never do business with them. Choice Warranty might want to take a look at their inside sales team. You could be losing a ton more potential customers with this attitude.

Refrigerator Repair. Anthony, of Honest Appliance Service & Repair did a great job, and was very professional, pleasant and helpful. My only problem was that he seemed to have a problem getting approval from Choice for what was a very simple repair involving a parts replacement.

Quick response, quick options excellent communications which is key to any transaction. Choice Home Warranty was one of the best investments we have ever made. Any homeowner needs Choice Home Warranty. I would highly recommend Choice Home Warranty to any homeowner.

Tony was very helpful in explaining all the terms of your home warranties as well as offering us a 3 year senior policy. I had read all the reviews of Choice Home Warranty and felt this was the best plan for us. We are replacing our Sears Home Warranty due to difficulty in reaching them, poor customer service, and very long wait times for needed services. Plus, Sears is much more expensive than Choice.

I had a claim for the air conditioner part of my heat pump. I submitted a claim, and they were unable to find a technician who could come out quickly, so they allowed me to call my own technician. When the technician came, he diagnosed the issue and called for authorization. It needed more refrigerant and a small part, which was authorized, and my technician put it in. I will be reimburse for this within 30. All this is great. HOWEVER, the technician also found that there is a leak in the coil (this is where the refrigerant leaked out) and the coil needs to be replaced. The technician mentioned this also to the authorization department, but he needs to get the part, so he did not fix that yet.

The guy who was sent made an unknown charge of changing wire that was working for Years, and the reason mentioned that the wire was short. And it cost us $170 to change change a small wire, WOW!!! The AC is still with same condition, not fixed and the guy left never returned back. I made the contract for 5 Years, but thinking I did a mistake.

I contacted your company today and was connected with Gavin. I stated my needs and Gavin me an immediate contract price. When I called again, because I wanted to check out his prices Gavin gave me all the details needed to awarded him with a contract. So far I am happy with the company, and I am sure that future services will be outstanding also. Regards, Hans **, Dallas, TX.

Greg was very polite and professional. Helped me to get an affordable warranty in a time crunch. Appreciate his help so much. I would recommend him to my family and friends. I will be using this company in the future.

On May 31 2019 I filed a claim for a/c not cooling. On 4 June 2019, CHW notified me my compressor had failed and it was a covered repair. On 6 June I was notified that a new technician would be dispatched on 7 June to repair my a/c. The part was at the supply house awaiting their p/u. Technician did not arrive until Tuesday, 11 June with your instructions to start from step one to analyze problem. As of today I was notified the earliest my repair will be accomplished is 18 June, 19 days after initial claim. This is unfair and totally unacceptable. I’ve asked if someone in the chain of command could expedite the process, exception to policy in this situation, however no response. I chose your company based on military members at my base. My level of confidence is dwelling each day. How can I contact your CEO/Owner? Please assist. Lindsey **

My dishwasher is just a little over 2 yrs old. They want to give me a buyout of $259.99 towards a new 1. I shouldn't have to put out another penny for a dishwasher. My policy says fix or replace. What do I have to do? They need to replace it, not give me money towards a new one. I'm so tired of how they treat the elderly people. If I have to I will get a lawyer. Replace mentos replace to me. Gayle **

I was told $45 copay fix/replace... ended up paying $360 due to exclusions! And def took longer than expected to have working a/c again! Techs were awesome even tried to find a used unit as a temp measure since we were unsure when part ordered would arrive.

The tech broke my steps which have yet to be replaced! You scheduled him for a holiday then I had to wait another week for him to come. I NOT happy with CHW at all. I would not recommend this company to anyone. It takes forever for them to find a company to service your problem.

AC unit water leaking out - The guys from Liberty AC were here when they said they would be. Very knowledgeable about the situation and it was fixed within 30 minutes. Very happy about their work. The company explained what the problem was and how they were going to fix it. I highly recommend Choice Warranty for their prompt service.

The seal was broken. The toilet was leaking into our downstairs bathroom. The CKO plumbing came and fixed it. Very professional and on time. Filing the claim was easy and Choice Home Warranty worked on getting it addressed as soon as possible. Loved the message updating me on the status of claim. I would definitely refer CHW to everyone I know and in fact have already done so.

My Air Conditioner and Blowers do not work and is in need of repair. The repair technician claims my air conditioner does not work because of mildew and debris. I have my air condition checked and cleaned on a annual basis for the last three years. Therefore the repair technician is lying about his determination. Choice warranty has declined to repair my air conditioner, due to the repair technicians determination. I have appealed the decision and awaiting the appeal to go in my favor. I will withhold review until the appeal decision is made.

Claim #**. I purchased warranty service from Choice Home Warranty. My wife had brain surgery and I wanted piece of mind knowing if something went wrong with items covered under the warranty I could use the service to get the item repaired or replaced. At the beginning of June 2019 my AC stopped working. I made the phone call to file a claim, the next day I received an email that stated they are unable to get a technician to respond to my residence for diagnosis, they gave me an option. Called reimbursement option that allowed me to call a local HVAC technician to respond out and diagnose. I chose this since the weather was very hot and I needed ac for my sick wife.

It was a good experience. Thank you so much for taking care of this in a timely manner. I am very pleased with the level of customer service that was received. It took some back and forth with the vendor to try and get the right schedule, but we made it happen.