Choice Home Warranty Reviews

I had 6 technicians come out to fix my ac unit. All said it was the same problem. However they could not purchase it because it was too expensive. When they told Choice they just sent it over to another company. So I was told by one of choice employee that if I purchased it I would be reimbursed so I did. 753.90 out of my mortgage payment so I can get it fix. However that was not the outcome. I had to pay someone else to install it and now I'm out a $1000 and warranty coverage that did not cover 1 cent of the repair after 20 days plus. I will not renew my contract. I regret ever getting this product and I'm going to recommend to others to search elsewhere. Further note I was treated like crap with customer service dealing with resolution managers who say one thing and nothing happen. Complete run around. Worst experience ever with any company. I wish I could have canceled my policy but for some reason that makes no sense I can't.

My friend recommended your services. I called, spoke with a very kind Gentleman name Danny. He explained everything in details about the service, the coverage and payments and the difference between monthly vs yearly. Looking forward to your service. Satisfied, I will recommend you to to my friend. Thank you. Samira

I can't read what the Technician wrote but I called their office and was told there's a part needing to be replaced. I read my brochure from Choice and nowhere does it mention a denial as a choice. This is the second denial; I paid to get it fixed on the first time. I choose Choice Home Warranty because of their promise to fix or replace.

Worthless warranty. The AC has been a problem with our house for the last two years. Now the compressor is out and Choice Home Warranty refuses to fix it saying it’s our fault even though we keep our house at 73° downstairs and 76° upstairs but yet somehow it’s our fault. Both my wife and I are disabled veterans and I have Parkinson’s and need the air conditioning but yet our warranty is worthless. Somehow it’s our fault the air conditioner went out and it’s not covered under warranty. I would never recommend Choice Home Warranty to anyone.

I called to place the claim. The process was not as explained to me when I purchased this contract. Now I am having issues with the payment per service call. Due to the fact that I paid in cash for 3 years I was told I would receive the 4th year renewal at locked in price. My service call charge would be $45.00 per call as described by Tracy. I am now being charged $65.00! The time I have spent filing this claim is not acceptable. I have had to call for every issue. I have been bounced to three different folks today and still on hold as I am typing this entry. I am not a happy customer!!!!

I filed a claim with CHW and it was denied. I asked why, I was told that is what we do the first time. I then got a case manager and have been given the runaround ever since. Told it was a covered claim but can't get anyone to authorize it. It has now been over 6 weeks and still no one will resolve this issue. I asked for a supervisor or a manager and was told they can't do that. I then asked for a refund and was told not gonna happen. By the way it was denied because it was a pre existing condition. It was working, but still it must have been going bad for years, so it is not covered. That's how they get out of paying major claims. Any item in your home will be deemed to be pre existing. Small print. Don't use them. Just an awful company to deal with. I bought a 6 year plan, trying to get money back. Have notified N.J. A. General who is reviewing this.

Choice Home Warranty was prompt in setting up an appointment for me and my technician was very accommodating with working with me around a doctor's appointment. He was prompt, friendly, and knowledgeable. He answered my questions without any judgement against me. Great person.

I have a claim that has been open since July 17 to fix my refrigerator and as of today it’s still not fixed and I don’t have an idea when it will be. I have had to call the Choice line over and over and have never gotten the same person so I try to explain what has happen thus far and try to get something going. I just don’t understand why it would take over a month to fix any small appliance. I’ve even asked to talk to a supervisor only to be told they would have to call me back and that would be in 24 hours or less. I bet it would be a safe bet it anyone in the leadership team knew this is the kind of service they are representing they would or should be appalled that a paid customer has sat at home for over a month with a non working refrigerator and that the only answer I get is "We’ll have to start a new ticket of somebody will be in touch."

Your salesman, Mr. **, was very patient in explaining the contract in as much detail as possible and he was kind enough to answer any questions I had about particular items on your list of repairs and appliances on the contract.

Technician was able to come earlier (after requesting) and he was excellent with his diagnostics, communication and mannerisms. Fortunately, we did not have to order parts. Tech also provided contact info in case issue arose again or we need more help the following business day.

I was told when I purchased the agreement that even if any appliance could not be repaired it would be replaced. Not only was it not repaired Choice sent an email saying we could do anything and gave reasons why not. From my experience, I would not recommend your policy agreement for repairs.

I am very disappointed at the results of this claim for two reasons. The offer was far below the retail value for the microwave similar to what I had. Also the offer did not include installations cost which is considerable. I thought Choice home warranty was a fair company. In this case Choice was not fair and as I said I am very very disappointed.

The technician (Jeremiah) was superb. In and out in no time, polite and professional. Explained everything he did. Can come back to my home anytime. Pajak Electrical are great!!! They have been to my house before. CHW needs to call these guys every time they're needed in Comel County.

The technician was waiting on me! He was on time, informative, took care of the problem. He explained what he was doing and he answered my questions. He is a great member of your company! I certainly hope you appreciate him! Thank you.

Chris was very knowledgeable and helpful with me making my decision to go with Choice Home Warranty! I purchased a policy for 3 years because he was able to get me a good deal by doing it! I recommend Chris to anyone looking for a home warranty!

Technician great. Handling of claim poor. Repair of dishwasher was not possible. Cash/gift card offer to replace dishwasher was unacceptable. Will not renew either of my home warranty policies with your firm due to unreasonable offer. Plus, was forced to take a gift card from a company that I don’t utilize for services.

I am happy with the way that your company handles the situation. This is my first time using Choice warranty since I have a member. When I first join, I did recommend your company to a friend. I am satisfied with the company so far.

Extremely satisfied with B&B Comfort Masters, sent to repair my A/C in this hot Texas August. Technician was prompt, courteous and knowledgeable getting fan motor and capacitor replaced. Whole process was complete less than 24 hours after my call into Choice Home Warranty. Cleaned up everything before putting on boot covers to come inside and check on cooling. Just a great experience overall.

I called Choice Home Warranty on Monday (difficult getting a live person on the phone), but I eventually did. I called on a Monday, and received an email of what company was going to come to my home. I called “LK Appliance”, and left a voice message. I didn’t receive a callback that day. I did receive a callback on Tuesday around 12 noon, and Mr. ** said he would be at my home at 1 pm, and he did show at 1 pm. When he arrived he was using a face mask and handed me his business card. I showed him the two problems that I called in, the dishwasher and stove were not working. He repaired the Dishwasher and Stove within 2-hours. The technician's name was “Kwangyoung **”. He was professional and nice. I gave him my service payment of $65 dollars and that was it. Thank you!

I have used Choice for 3 services requests so far. There may be slight delays in scheduling but they had approved all the 3 services. The vendors knew the process and manage the approval directly. I never had to call them for them on phone and everything was automated.

Zoltan with Lazlo Plumbing completed the job professionally, efficiently, courteously and in a timely manner. Quite satisfied and would recommend him in the future. It's a pleasure to have such an expert of a technician to be assigned the task of dealing with a faulty disposal.

The sales person was very knowledgeable and kind. He was patient even when I may have repeated myself in some questions. I think he was true to his efforts. Had a pleasant voice. He was able to answer all the questions without hesitation.

Came home and my AC was not working. It was 85 degrees in my house in August in Texas. We filed a claim and the technician told us that the compressor was going out and needs to be replaced. Choice will not do anything about it because he got it going again. It may go out several more times - but if the technician can get it up and running, they will not pay to replace the defective part. We will just continue to deal with it and pay the $65 service fee.

Choice Home Warranty does not cover a lot of items. Before buying this warranty read the fine print of the contract because if you assume they will cover items, you will be upset with this company. We bought this warranty hoping it would help us maintain our home and keep things functioning without having to pay thousands every time something had a problem. The surprise came when we called on things that were clearly supposed to be covered and we were met with excuses as to why the warranty would not cover it.

Service was requested on a Wednesday... Tech scheduled for Saturday...was a no show...rescheduled for Sunday a.m....again a no show... Rescheduled for 2pm on Monday...finally showed up a little before 6pm... Even though he was late...HE DID A WONDERFUL JOB...very efficient and knowledgeable...had all kinds of tips for programming openers... He even cleaned up after himself.... Would definitely recommend him.

I had a great experience with Choice. I had a technician the next day to evaluate the device and replaced it in the same visit. Very professional technician too. Peace of mind having a service like this. I will definitely recommend Choice, and their online service claim system.

No issues with CHW. I only ever had one issue but it never seems to get resolved. My third or fourth claim on one item. The same thing. No others. It is costing me and CHW money. Let's hope I get a new contractor. But CHW has been very responsive. I am patient and have not complained prior. That may have not been a good idea. I would continue using CHW though.

I put in a claim in and they made an appointment right away. The technician came a day earlier than scheduled. He sent in for approval to do the work and I got an email the next morning the repairs were approved. They worked fast to get my issue taken care of. I recommend Choice Home Warranty to anyone that want the job done.

B2U Preventive Plumbing was courteous and professional, love his professional and accurate on time arrival. He kept in touch by telephone before arrival. Very neat and cleaned up his working area before departing. AWESOME work. You need more like him working for your company and to represent how to treat a customer.

The air conditioner went out last Thursday. They quickly assigned the project the next morning. The only problem is that they could not come out to the house until tomorrow, Wednesday. That is six days after the initial complaint. It was 105 degrees in Louisville Friday. I found someone to fix it the next day.

I finally found a company that fixed the problem and did not try and sell me anything that was not necessary. Alex and John were on time - did the work needed - and cleaned up afterward. Would highly recommend them.

Horrible!! Do not use Choice Home Warranty. They do not replace your covered appliance for replacement like advertise. They will only offer a fractional cost of the actual amount to replace your appliance. I was offered $338 for a built in oven that cost around $1500 to $2000 to replace. I called my case Manager by the name Yvette O., she would not listen to what I had to say. This has been a horrible experience. Please be aware of this company.

Appreciated very much the personal attention and relatively quick action on all fronts. Just wish the AC repairs had been more covered. ALSO PLEASE SEND ME A RECEIPT FOR THE AC REPAIR AS THEY DID NOT GIVE ME ONE. Thank you.

I've been happy with the service and company that are use for repair done. The customers service is great, I can ask questions and the reply is within hours, where I can just follow the instructions and get my problem resolved, highly recommend the service.

The agent was very nice, professional and curious. He helped me get the appropriate warranty for my property. He also made sure that I received the best price possible. He even asked his supervisor if they could get me a better price.

We are very happy with Choice home warranty. Service is awesome. Would recommend them to a friend. Always on time with the service time and keeps us updated on when our service person will be here for our service.

Even though I cancelled the ticket due to fixing the problem myself, the tech called me and said he would be over right away. That gives great comfort knowing that when I place a ticket they will come out quickly and promptly.

The technician was cordial and knowledgable. He answered all my questions. He showed up at the appointed time. One of the most able technicians I have ever had respond. Please send the same air condition technician if future needs arises. Thanks for the excellent service.

I will not be renewing with CHW. During this policy period I submitted two claims. The first was for electrical (covered by my policy) to my swamp cooler and they would not repair it due to "wear and tear". I do not agree with this determination as it was damage due to a surge that burned out the wire, not "normal wear and tear". I was told that a claims manager would call me back to discuss further and no one called me. This is a common tactic with CHW. I gave up which is exactly what CHW wants you to do..."go away".

I am new to Choice Warranty. I was with Home Shield for 10 years and switched this year. Unfortunately, I have had three appliances break since joining you. All have been covered. Hopefully this is the last for a long while. I have ordered new kitchen appliances so we should be good for a while. Thanks for following up and the coverage we have received.

They need to be more accurate on their claim form. It asks when did it stop working. Well in my case I haven't used it since April. So I didn't know exactly when it stopped working. All I knew was when I turned it on it wasn't working. But they were able to help me anyways. And did a great job with the replacement motor for my heat/Ac.

Despite the fact the repairman listed the issue as normal wear and tear you all stated it was not due to normal wear and tear and gave me nothing. I had to purchase a new machine. I will not renew my contract with you once it expires. Anything that costs anything to repair you always deny or say it’s not covered.

Re: Claim # **. No technician came to fix the leak, although I have a claim number. Somebody else told me later that it isn't covered. According to my contract my Air conditioning is covered. I did not get an answer to my email which I sent 24 hrs. ago. I don't have any recent experience with any Choice technician.. Once in the past a technician with a Sears background fixed my stove. He did very well. My question is: How can a common problem like a leak not be covered? Are you going to take care of the problem or not? Please let me know. Thank you! Irene ** (Home owner)

The Technician came on time. He was friendly, professional and an excellent knowledgeable technician. He Immediately found the problem, repaired it, and explained what was needed and showed me what he had replaced. I would definitely recommend this company for your garage door problems.

When I purchased the home apparently it had wear and tear on AC unit. So I do my part from season to season check. Now the ac won't get cool used. They technician twice less than a month and they going say they can't replace it when I have an warranty. What's the purpose of a warranty when it don't cover the important things. Wouldn't recommend this company to anyone. Bunch of con artists. I am going to do this last months and go somewhere else that would appreciate my business.

Our AC went out and did a claim on Sunday night. When I woke up at 7AM, I got a notice that it was taken by a company. They came over and replaced our old unit with a fabulous one. Just wish our warranty covered more.

Not everyone can master that mix of being a cool person but still professional. Nick definitely did both and did great work as well. He completed the work quickly and with high quality. I also appreciate the fact that they wore masks without us having to ask!

After I sent the claim to Choice Home Warranty. The technician arrived the next day and after check out the unit, the solenoid was out on the unit and he fixed it. Thanks to him and thank you Choice on warranty.

The technician Shane ** was fantastic! Professional, knowledgeable, and personable. Very proficient and did not mind questions, or me watching over his shoulder. He was definitely the best experience we’ve had with any technician CHW has sent out. This includes appliance repair technicians and air conditioning technicians. Shane was comfortable and extremely articulate. In the future if we have any air conditioning problems, we will request Shane, because the air conditioning technicians we’ve had in the past don’t come close to the high caliber Shane is.

I had a water heater break down recently and raised a claim on Sunday morning, By Monday noon I had an associate visiting my place and was told the problem.. The part has failed. Need to be replaced which was told to be costing about 220. CHW took the decision in about couple hours after reporting and glad they replaced in few hours.. Very happy and glad that I had used the warranty else would end up paying more. All I did was pay 65 for visit.

I had several technician to look at my AC unit. Choice Home warranty stated that my repair wasn't covered. So I spent nearly $1000 in freon and a coil for the AC line. Customer Service was not helpful in sending me the diagnosis. What's the use in having covering when you still have to pay to get your item fixed. I will certainly go back to American Home Shield!

The warranty repair process was very seamless, from the online submission to the contractor showing up to the house and repairing the capacitor in our HVAC unit within 48 hours. Thanks Choice Home Warranty for the great customer service and expeditious repair of our HVAC system.

I could not be more pleased with CHW and the company they chose to fix our garage door. I have moved five times and never been happy with the home warranty company that came with the new house. CHW made placing a claim incredibly easy and the response time was quick. The technician who called to verify the appointment time and fix the door was professional, polite and helpful. Thank you!

Al from Aircold-Witz was excellent and very professional. It was first time I used CHW and very satisfied! I was surprised how long it took CHW to respond to Al’s invoice for approval?? I was lucky that he had the part on his truck and didn’t have to leave to get one!! A definite plus and hope CHW recognizes he thought ahead and was appreciated!

I called CHW to send a plumber to repair water gushing from my drain pipe under the kitchen sink. Lucky for me, a plumber Mitci Plumbing, LLC, was at the house in about 36-min from the time I made the claim, and gone within the hour. The plumber was swift in assessing the problem, getting the part, and repairing the problem. I think also luck for me, it wasn't something that was major serious? I have been with CHW, for about 2.5-yrs, and I have to admit, the service has always been good.

DLC contacted me immediately with an appointment. I couldn't take the appointment on Wednesday. Unfortunately I couldn't make the time scheduled because I have to work. They told me they would try and squeeze me in. They never called back so I will have to make another claim tomorrow.

I have been with CHW for one year. I called them for washer problem. They responded earlier than I expected. Called before they arrived, explained what the plan is and work well done. I highly recommend them to my friends and family.

I signed up today for your warranty services. The agent that assisted me was Don **. Mr. ** was so helpful, personal, professional and did not pressure me at all. He answered all of my questions quite thoroughly. I compared Choice Home Warranty with other companies offering this service and they were the most competitive and made me feel very confident in my choice to go with them. Of course since I have not used the services yet, the after care remains to be seen. But if it is as good as the upfront experience, I'm confident it will be very good.

Technician texted us ahead that he was on the way and on he was very knowledgeable about the washer and the problem. He did a great fast job and left everything as clean as when he arrived. We want him back anytime.

I have made a handful of claims with choice over the last 2 years. I have never experienced the condescending treatment I have since last Thursday. 1st the offer is a complete slap in the face and in no way will allow me the option of replacement. 2nd the case manager Aiden and his partner are unprofessional and again condescending. Last Thursday I used link sent by case manager to discuss my claim for 0830 Friday. Noone called, send a text email anything I was just completely dismissed and treated as if me and my claim were irrelevant. I called claims around 1400 she could not reach them either. She emailed my concerns.

We have a technician scheduled for tomorrow to take a look at our water heater. I went online and filled out the claim for this morning and by lunchtime, I was receiving an email and a phone call letting me know of the scheduled appt for tomorrow.

I spoke with James within seconds of filling out general information. Very thorough and efficient. Very good service call and educational. I feel like a good fit being a homeowner and needing an extra peace of mind for my family.

A-Z Solutions came to my home and provided a thorough inspection of my HVAC units, including a trip to my attic. They found a leak in my condenser and that one of my evaporator coils was old and not functioning. They repaired it and now my AC is working smoothly!

I called on Thursday afternoon and Choice contacted me with a rep from our local heating and air company and set up an appointment for the next day. The tech arrived, fixed the problem and I only paid the service fee. Very satisfied.

Very helpful and professional salesman (person). I hope the service that I receive from the company, if needed, as is good as the service that I received when I purchase my policy. Hopefully, I will never need to use this policy but it's a great peace of mind to have coverage in case of the unexpected.

Albert was patient, professional and courteous. We had lots of questions and he answered them all. We ended up buying two policies and feel happy and confident that we made the right choice. We were on the phone a long time and he gave us good discounts that we are grateful for.

The plumber and his trainee were professional and polite. They were the 2nd company and not the 1st that was scheduled to do the service call. The first Plumbing company Burko Plumbers were hired to do my service and never showed up. Burko scheduled my service on a Friday 11:00 to 3:00 and did not come nor did they communicate as to when they would reschedule. Nine days with no hot water.

Our hot water heater was replaced in January, which went well but took a lot longer than I thought it should. The technician did a great job. This same water heater stopped working and it was the pilot light. We had to pay another $60 fee to have the same company come out. They relit the pilot light that then continued to go out. There was a defect in a valve for the heater and we are still waiting for that to be repaired. It has been 3 wks that we have been without hot water. This is not acceptable. I need someone to call me and get this rectified. Americo

This is the worst company to deal with. They take your money but never fix anything trying to say it is not normal wear and tear. If you are looking at this company- DON'T. Their customer service is TERRIBLE and they have ZERO integrity.

Was told when bought policy HVAC would be covered. It died and won’t pay 'cause pictures show rust. Unit was installed in 1997 and has had rust on coils for several years. Unit is serviced every year and each time has to have Freon added.

I’ve never been contacted by a repair person or company. No email or phone call, nothing has happened yet. I’m thinking this might have been a bad thought on my part, what happened to the company I felt had my back several years ago when I needed help?

I paid for insurance coverage for my home for 1 year. The actual active date was 29 July 2021, information provided to me by Choice Home Warranty via email. On the 8th of August I filed a claim for my upstairs HVAC system. It was not cooling anything. I received a claim number and waited another day before an email said that a company was assigned to look at my unit. Then I received another email saying that it would be two days and they would inspect. The HVAC said they would be there between 7:00 am-1:00 pm. They then sent another email later saying it would be the next day in the afternoon. They arrived the next day. Inspected the unit. Said there was some valve and the compressor that went bad. They said that it could probably not be repairs due to age and trying to find parts. So they recommended a replacement. They said it was normal wear and tear.

At this time (8 days following filing my claim) I have not gotten a final resolution as my claim. So I can’t give a complete review yet. But up to this point I can say that I have not been satisfied in the least with Choice Home Warranty’s response, or lack thereof.

Rob also known as Bob was very informative, helpful and patient with me and my husband. He took the time out to explain and even reexplain important information to us. He was attentive, respectful, and insightful. Thank you so much for your help.

Called Choice Home Warranty to address details associated with “Limited Roof Warranty “ listed in contract. Agent-Angela was very knowledgeable and attentive to explain in details the issue/information that was in question. She advised that an inquiry would be initiated and someone should contact me within 24 hours as well as the service fee cost/amount.

Will deny every claim, has tech come out only to deny the claim and always has an excuse as to why they won't approve it, you pay for the service, and you still end up paying out of pocket for everything. Why bother having a Company that is never on your side.

Thank you, Choice Home Warranty! I called on Saturday afternoon and the Tech arrived promptly on Sunday afternoon. The Tech provided excellent customer service and once he completed the job, he cleaned properly behind himself. I am truly pleased with Choice Home Warranty.

Repair/cycles not working properly. I'm was very professional and I was very satisfied with how informed she was concerning the home warranty. And we have always been very satisfied with Choice Home Warranty's help. They have always been quick to get the claims finalized. Have recommended your company as well.

Wow!! By far the best experience ever! I used to have diff insurance and they would send me local small business to do a job! I was surprised Choice send me a reputable known company worldwide to come and do my repair! I knew them I had done the right choice in changing company! The technician was in communication from arrival time, during repair till the end! Thank you!

The original tech who came out to service our HVAC told us it needed a compressor and never returned my calls. (For a month.) On my 3rd call to Choice Warranty, they finally sent a real tech (one that had been here before) that fixed the issue when he came out that day. (It was a capacitor not the compressor and he had the part on his van.) Choice needs to get better techs, and/or let the customer choose who they prefer to come out. The first tech had no clue what he was doing and we went without air conditioning for over a month for no reason at all.

The technician was kind and professional. He knew to identify the problem. He came ready either replacement parts and fixed the problem in a timely manner to my satisfaction. Per my request, he called me before his arrival and fixed the problem in a timely manner. I recommend this technician.

The policy only covers basic repairs. Never covers any major repairs. I had bathroom and air conditioning. Paid 2 $85 service calls to be told they don’t cover my repairs. Customer service is horrible. I hadn’t had air in 4 days. By the time someone could come look at my air it would be 8 days with no air. The customer service rep told me it wasn’t that long. Who says that to someone? I hate I ever signed up. What a waste.

Technician was extremely polite and got the job done effectively and efficiently. I felt safe and like he knew what he was doing. Highly recommended company. He also explained why I was having an issue with my system and assured me that if this didn’t fix the problem he would come back.

Had appt within the hour of calling for next day. Along with contact number and time frames. Have been member for 2 yrs and on each contact with company it has, been a pleasure to do business with them. We have service contract with different company. Was allowed to get them.

After discovering a rapidly leaking sound, I could not determine the source. I completed my claim online and within 2 days I had an answer that a plumber was assigned but my appointment was 4 days away while water continued to run. When the plumber arrived, he determined it to be the water conditioner which is not covered. I had to ask them to turn off the leak source before they left. To their credit they did call to tell me they were on the way.

The staff were professional and very detail oriented. Timely and communication were top notch. They sent out a high group to tackle the water. I’ve never had a claim before so I didn’t know what to expect! Their work was excellent.

I just filed a claim for water leaking from an unknown source. The girl who took my claim was nice but it was very difficult to understand her because she had such a strong accent! I am currently waiting for a needed plumber to call me!

The technician visited my home to service and repair my washing machine and my dryer. He was very professional and he did what he came to do. The only problem I had was waiting a very long time for him to come to my house, but the wait was worth it. Thanks.

Sean 4 Seasons Heating and Air, LLC was dispatched for service for my AC unit that was not blowing cool. He worked with me and my availability and came at 7:30 the very next morning and had working air by 8a.m. within 24 hours of making the claim. I highly recommend Sean for any air conditioning needs.

We have had Choice Warranty for three years and they have given great service when our refrigerator stopped making ice due to a clogged line, when our water heater leaked and needed to be replaced, when an electronic part went bad in our heat system, and when our AC unit stopped working.

I submitted a claim for our AC going out. I received prompt confirmation of appointment and communication. The technicians were great- efficient, quick and wealth of information for my husband and I. We felt as though all our questions were answered and we see ourselves using this same company for our annual maintenance. As a new home owner, we really valued the great customer service and time taken to answer questions.

Plumbing Service performance was a little less than my expectations. The tub is working but the mechanics don't really fit. The contractor stated the parts were not in the Choice budget. He recommended that I purchase from Amazon to get updated fixtures.

Slow leakage in bath tub. Contractor did not have availability until August 17, 2021 btwn 3:00pm and 8:00pm, too long. Your automated system did not understand my issue and had to wait for my wi-fi to connect before I could process a claim. What happens it if wi-fi connect? Long waiting due to heavy call volume.

It took me 5 minutes to file a claim, 2 days later all my A/C units were operational! Amazing first experience. The technician came, assessed my issues, contacted Choice Home Warranty for approval to complete the job which was given within minutes. Great work guys.

I was online looking for home warranty plans and Igal called me. Igal was very informative and knew just what I needed. He told me which plan would work the best for me and had me signed up very quickly. I will definitely share my experience with my friends.

Central services LLC didn't provide adequate services. Did not resolve issue. Choice Home Warranty disapproved further services. After several days unable to use water, I Contacted a more reputable plumber who fixed the problem in one hour. Every problem I've had Choice Home Warranty has not resolved any of them.

I called to file a claim on Sunday. Finally a technician was scheduled to come on Wednesday. He did not show up. He was supposed to call on Thursday. No call! (The heat index was over 100 degrees each day) A new technician was assigned and he finally came on Saturday night and fixed it. I am 82 years old and the elderly are by law not suppose to have to wait for service for very long. AVA Quality serviceman got the job done. If I could get my money back and. Cancel the policy I would! Please do a whole better the next time.

As new homeowners, one of the biggest fears was to have things stop workingnince we moved. Our washer started leaking out of nowhere and we contacted our Choice team. They set up an appointment and our technician was over in just a couple of days. He was fantastic! Explained exactly what the issue was, how he would fix it and completed the repair. He also gave us some maintenance tips for the rest of laundry and kitchen appliances and even recommended a few good restaurants in the area. Excellent work, attitude and service. I definitely recommend our technician and Choice to anybody who will listen.

Overall experience was good. However, it came to our attention that it was the original intention of Choice Home Warranty to only pay for an aftermarket replacement part and our service tech had to insist that an OEM part be used. NOT very encouraging should a situation arise requiring a larger or more extensive repair/replacement. I would hope that it would be Choice’s standard practice to use QUALITY as the critical criteria for replacement parts and not simply COST.

They take too long. Pay 65.00 to come out then wait to see if it will get fixed. Then they say, "Sorry won't cover it" like my stove top. Needs a new top and they refused to cover. I feel what pay it better get fixed. I would not recommend this company at all!

I had great experience. I called Choice Home Warranty to put in service call. They responded so quickly and fix my leaking pipe. Very professional. That was actually my 3rd time calling the choice home warranty for different issues. Each time I called they showed up within 24 hours and fix each of the issues that I had.

This was my first time using the warranty since becoming a member and I was happy I joined. My trash disposal stopped working, so I submitted a claim and the next day I had a repair person come out. He fixed it in rapid time and now it's back working. I will recommend Choice to everyone.

The service a/c man was very professional and told me what was wrong. He said that Choice had to ok the work. Choice declined the work. I tried to call the service man to repair the a/c at my expense 6x and never got a call back. Very upset about that.

So far, you have been perfect. We are still waiting for you to assign a service technician. After that, we will be better able to tell you how your service is. It is Sunday and I imagine you will have some trouble locating a technician.

My Repair man was professional polite and was immediately accurate to the problem with my refrigerator… This was my 1st claim and I live in a very nice area in my city, I was always apprehensive of getting a repair company that I did not choose the company because of my location and my safety in my home. CHOICE chose a very reputable company and the gentleman that came to my home was so polite and just a perfect responsible repair gentleman that I would’ve chosen firsthand I am very impressed with the company and so happy that I sign for 3 1/2 year contract with them and will do so when this one expires. Thank you very much for your service. It was immediate. Within 2 days, I was up and running.

First time I have used CHW and was very disappointed. Turns out nothing is covered. Therefore I cancelled my service to this company. A waste of money. The service tech who came out was very nice but his hands were tied to what he could do.

Got an email offering a $75 service fee. Somehow missed the fact that my contact ended up being an $85 service fee. Probably because I was distracted by the dude trying to upsell me on an extended contract, including repeatedly interrupting me while I was attempting to say thank you, but I wasn't interested at this time. The phone call ended with me saying "I'm going to hang up now." Hope the service is even half the hype.

Had problems with our upstairs unit forever it seems, well at least for months. It would short cycle and just would not cool. I had 3 different companies come in, all claiming success and all smiling as I was handed their bill. Finally Charter sent Alex. He came in and found the two problems responsible!!! I can’t tell you how much Alex impressed me with his manner, knowledge and attention to detail. I thank him and Charter for resolving a problem that was giving everyone fits!!!

A/C was not cooling and continue to blow when turned off. Tech lowered the temp and explained how to operate thermostat. Techs were friendly and very patient. Customer service was very good. My only complaint is that they did not wear masks. Other than that everything was fine and AC is working well.

One week and still not fixed. Choice gave me option to use a technician of my choice and I did but company did a good cleaning however next day still no hot water. So choice reopened case and said they would put in urgent request but by end of day I haven't heard anything from anybody.

The agent was extremely helpful, informative, patient and easy do business with! Highly recommend this service and company. Now I only hope I never need any of the comprehensive coverage but if I do I will not have to worry about using professional repairmen to do the work right without wiping out my savings.

This is a total sham! I’ve already spent hundreds in the past 3 years I’ve been contracted with them to have my A/C’s repaired. They stick bandaids on everything and never truly fix the issues. We had our upstairs A/C go out AGAIN and we couldn’t even get anyone to come out for 3 days. It was 90 degrees upstairs. We tried calling them and telling them we had someone who had worked with them before who could come out and do the work, but they told us they couldn’t release that ticket because the other tech already picked it up.

Tech came out and explained to us what the issue was. Part had to be ordered and we were fortunate to have it installed the next morning! Choice Home Warranty was included in the sale of our new home. We couldn’t be more satisfied that they took care of our issue with was.

Water stop coming out of the faucets in my utility room. I went online to make a claim to Choice Home Warranty. They sent out Roto Rooter plumber who fixed the faucets. I am please with the work and the promptness of their response.

My washer was broken and it was causing a lot of trouble at my house, Choice took care of my claim right away and was very efficient. I would definitely recommend the Choice Home Warranty company Well homeowners. It will save them in the long run every time.

My appointment was from 7am to 11am this morning, 8/14. I waited to 12:30 and finally called the phone number for the technician. He said he was from Baltimore (I guess no local tech from Laurel, DE). He was rude saying he was not coming as he went to Laurel, MD. I called Home Choice Warranty company and after 3 tries I finally went to option for a callback. They did call back relatively quickly and I told them I was not happy with the experience I had today with their tech. I said he was difficult to understand and how rude he was. I also said for them to send someone who could speak English so I could understand him. They were suppose to locate another tech to come. It’s now 6:00 pm and still no notice when someone would come. So another night without air conditioner not working properly. I’m a new customer who is very unhappy with my first experience using the warranty. It’s been in the 90’s and it’s hot. Waiting, waiting, waiting. QUITE UNHAPPY!

Honestly, I don’t have anything to really report yet. I knew what the exact problem was and told both Choice Home Warranty and the Technician what it was prior to the technician even coming out. On top of the $70 I have to pay to choice, I had to pay a different company to make an emergency call to fix my upstairs air until they could come out 3-4 days after I made the call and they don’t fix it the day they come out. They have to file paperwork and then you have to wait for them to approve the repair. This is the dumbest racket I’ve ever gotten involved with. Save yourselves the headache and money and sock some money aside or at least have a credit card handy to pay for emergency repairs if needed. I honestly think you are better off than buying a warranty from Choice and dealing with their ** hoops to get your air fixed. That is my honest review.

AC started cooling now. Told the technician that rooms upstairs do not have cool air yet & will call if they continue not cooling. The technician clean the thing outside and charged me $100. Thought I am not paying Anything except for the copay. Otherwise, Good job done.

Our pool repair was completed after two weeks of waiting. The first two people assigned never showed, wasting a week and a lot of water. We did finally get the problem fixed, but were told that since the pump had cracks, it was excluded from warranty repair. This is our second bad experience with CHW and we will not be renewing.

I have 2 technician come out. The belt has been replaced but dryer is not getting hot. The vent needs to be serviced. This needs to be repaired. I have wet clothes smelling in both the dryer and washer machine. I need the vent service ASAP.

We had a leak. He changed up system. Added leak cure. Good guy, knew what he was doing, very polite and on time. Hope leak is fixed or we will have same problem. For sure an honest gentleman and thorough.

I put in my phone number and email and got a call immediately. Dude set me up in 5 minutes and for 6 years at $412 a year. Great home warranty. Sign up for sure. If you ever need home warranty, this is the way to go.

I am very pleased with Choice, however, the service company assigned for this last case (dishwasher) has not scheduled their visit in a courteous and timely way. First, I was not consulted on the time, so I had to re-arrange my schedule according to their email notice. Second, the schedule date is more than a week after my call to Choice. Choice needs to make sure that their service companies can fix the problems in a courteous and timely way.

The plumber came on time as he promised. He was knowledgeable and took the time to explain what the problem was and fixed the problem immediately. He assured us if the problem comes back within 30 days that we call him. We completely satisfied with his work and would recommend.

The technician was great and did a cleaning on the hot water heater. Hoping I hoping I would not have to get it replaced.. It is a Friday and Saturday morning I still do not have hot water. So now I have to get another person to check it out as the business that looked at it on Friday afternoon is closed today. I do not blame them But disappointed.

Took way to long for approval,had to wait a week with no water in my house. Hope I never have another problem in my home cause I won't be call this service again. Never was informed about extra money for repairs since I make payments every month.

My oven wouldn’t heat up or stay heated. I contacted Choice Home Warranty and had an appointment the very next day and it was repaired. I was so impressed with the service. I was very glad I only had to pay a service fee.

All work was done well and timely. Thanks! Response from Choice was precise. Good job, people! We would be glad to recommend your services to all our friends. What else to be said I am not sure. Again, you did a good job, ended!

The Technician was dispatched quickly and arrived Promptly. He was extremely knowledgeable, professional and thorough. The service I received was fast and efficient leaving me completely satisfied. After my experience I would highly recommend Choice Warranty, scheduling service is fast and easy.

Choice advised of company chosen to do repair. Received time that had been scheduled. Received a call and text from company to confirm date and time. Technicians texted when on route, arrived on time scheduled, wore mask, addressed issue, very polite and took time to explain repair, the reason the breaker failed and needed repair.

The technician was early, patient & knowledgeable. The problem I had wasn’t covered under warranty & the reason listed was complete bull. I don’t understand how the refrigerator problem wasn’t wear & tear. The last repair I had still hasn’t been completed even though it was approved. A few months back ABC had to cut my wall for a plumbing issue but didn’t fix the wall starting you didn’t give them permission. The leak in the shower was fixed now the water pressure is much lower.

Michele ** Was very helpful to understand the policy and detail for each and everything in the sense of what they’ll provide to their client like us. Where she can add the discount and additional information to the plan she did and explained very much about the plan and price. 100% Recommended to have an employee who can provide the details about the policy and more visible information than hidden things or fees like others company. We are hoping we get the best service with Choice Home Warranty like we got the service from Michele ** in the beginning and not disappoint us as a new client who trust on word and believes in service. Thank you Michele **.

The technician was knowledgeable about garage doors and quickly fixed our issue. I rate the technician 5 out of 5. The reason I dont rate my experience 5 out of 5 is because the warranty company wouldnt cover the repair.

I found the initial contact to be entirely too aggressive and off-putting. Way too many phone calls from MANY different people. It's nice that they are on top of things, but tactic needs to be re-examined. Only after I called them directly and straight off let Warren know that it wasn't an acceptable approach did I feel comfortable. He answered all questions and actually listened instead of pushing. Purchased my warranty and requested that no one contact me further. I'll call them when I need them. Only time will tell if they live up to reputation, but feel good about my choice.

Mike repaired the fan flutter and no more problem. He is very customer oriented and efficient. I would recommend him to anyone. He came in a terrible monsoon rainstorm but continued to do the repair.. He had to get in the attic to do the repair but never complained about having to do so.

The lady that was assigned to me was very rude and unprofessional and didn't want to listen to nothing I had to say. She had made up her mind before we talk and made it a point that she had the last word. I am going to start looking for service. It's really sad after all these years that it's come to this.

I was told my central air needed work for parts. I called CHW who sent a technician who was very honest about my unit. Although I paid for routine maintenance to be done on my unit. It wasnt done properly and I now have problems with my unit because of it. Although due to no fault of my own because I thought it was being cared for by having it routinely maintained. CHW will not cover any of the cost. I am still grateful to the technician they sent cause he was honest and is working to get my unit fixed right and are going to take care of my unit the way it should have been taken care of.

The tech that came out diagnosed the problem right away. I felt they were very competent and accurate in their diagnosis. I have been trying to get the repair done, but have not had any response from them as to when the dryer part could be installed in order to be able to use the machine again. Please contact me with a date that the dryer will be fixed!. Thanks!

Bruno was prompt, knowledgeable and very cordial. Could not have been more pleased with the service. I have no doubts that he will return promptly to complete the job once the part is in. I will definitely recommend. Additionally, he moved my appointment up a day to accommodate my schedule.

The electric dryer is making noise and I called to have it repaired. The automatic system worked well eventually, I had to repeat several times what the issue was, I eventually got a claim number and now I wait to be contacted by a repair person.

The gentlemen were efficient, professional, & courteous. I would definitely recommend their services to family & friends. They answered all of my questions with patience. They were consistent with being on time & notifying me 30 minutes before their arrival.

Brad ** was very kind, knew what he was doing, professional and finished the repair quickly. Would highly recommend his services. He also helped me understand what the issue was, how to prevent it in the future and what to do if the issue was different next time.

Accommodated my schedule since I had a small window of times I was available. He communicated when he was on the way. Once he arrived, he thoroughly solved the issue and checked the diagnostics. I would highly recommend this person.

The technician was great. Isla had communicated when he was on his way and when he would be at our home. When he got here he determined what was wrong right away and started the process once approved. Very polite and got the job done.

I’m disappointed that I will only be receiving a e-gift card for $191 for Lowe’s for a replacement microwave when the exact microwave costs $369. Also, it can take up to 30 days to receive the microwave. No one will be assisting to remove or install the broken and new microwave.

Service request at 10:00 A.M., garage door opener fixed by 3:00 P.M.!!! BAM!!! With my previous warranty it took weeks to even schedule an appointment. Choice is the best! The tech was really nice and informative. Fast fast fast fast.

Home Choice response to our claim was very pleasant and efficient. We had a serviceman in a timely manner the only problem is we have to wait a couple of weeks before our refrigerator is fixed because he had to order the part and even though the part is in they still aren’t coming to fix our refrigerator until the scheduled day which is not soon enough. :(

My garbage disposal did not work. Choice dispatched a company a day after I made the claim. The Tech was on time and was very professional. He had on his PPE and prepared for the task. He fixed the issue promptly and explained to me how to maybe fix it if it happens again.

Explained everything clearly. Recommended things to look for and inspected other areas. Technician was very friendly and was not rushed to get through his work. This was without a doubt the best experience I have ever had with a service call. From customer care over the phone to the meeting of the individual that came to do the work. No doubt that was my best experience with home warranty.

We were very happy with everything. Reported the problem... technician contacted us promptly... Technician followed through with everything... Home Choice was quick with the approval... Technician was back with parts, did the repair at the time he said he would be back. Very nice man... friendly and neat. I would recommend Home Choice (and have) to my friends. RJ Appliance repair is also a company I would recommend to friends.