Choice Home Warranty Reviews

The option to choose a local vendor is smart! I phoned the service provider (of my choice) and made a convenient appt. The tech was right on time and made the repair easily. The authorization dept. was available by phone to approve the repair and it was done. I did have to pay in advance and wait 30 days for a refund but the ability to choose who was going to come into my home and their reputation was comforting to me.

I just purchased the home warranty policy on 7/29/19. Have not had the opportunity to use its services. All I can say is that the salesperson, Brandon was very personable and explained what the package I bought entailed. He spoke very fast and at times it was difficult to follow him. I told him at the end of the conversation that he needed to slow down when he was speaking with a potential customer. I previously used American Home Shield but there was a problem so when I moved to another city, decided against using them again. I can not rate your company since I have not used its services yet. One thing for sure is that knowing that I have this type protection gives me peace of mind if anything breaks down in my home. By the way, my mailing address is **. My home address is **, same city and state. Please correct my record to reflect the correct address.

I haven't had to use this service until now. I am impressed at how quickly CHW responded. I was given a name of a contractor who called and set up an appointment right away. I would recommend CHW highly. Thank you.

I called up for a quote and Hector the sales representative was so knowledgeable and helpful. I fully trusted him and I went ahead and signed up with him without doing further investigation. I am very happy with his services thus far and the way he accommodated the pricing.

It was a very good fix from the guy. They were prompt and did work quickly. I do find that at times it takes a day or so to get repairs but that was not the case. Now another problem that is not fixed as quick. Did refer you and not got any discount for it.

Choice Home Warranty has provided coverage for me about 1 year. Previously I had two other companies. The first one I had claims experience. Their service was acceptable. The second company I had was overpriced, but paid for when I bought the house. I did not have a claim with them. I purchased Choice based on customer reviews, and their price was competitive. I experienced 2 claims in a month. first the A/C unit quit on a Friday when the temperature was 98 degrees. The Tech made it to my house the same day, at 8:15 PM. I thought I was going to have to go through the weekend with no A/C.

My tub was draining very slowly and I called Choice Warranty and they set me up with a plumber in a very short period of time. He arrived within the window I was given and although he was not able to fix the problem he is coming back out tomorrow. The plumber was very pleasant and professional. I have faith he will be able to fix the problem.

My washer stopped working. I call CHW. I received a call back & email confirmation. I could not make the time that was scheduled. The CHW rep called the service tech and accommodated me. 2 days later, tech came out. Super Appliance repair was very good. 2 days later claim was completed. Thank you CHW.

I had a back up with my septic tank. Filed a claim with CHW, they reacted very promptly. The company who serviced my septic issue worked me in due to the nature of the issue. Hats off to CHW for responding so quickly and to Martin Septic Service for working me in on short notice. All is good with Septic System.

I was on the web searching for home warranty. I stopped by your site and as soon as I entered my information a representative called. He told me everything about home warranty, answered my questions and gave an offer I could not refused. My order was placed within a few minutes. He was very courteous and friendly and I was very happy at the end of the call.

As with the other 1 star complaints, Choice Warranty totaled screwed me on a pool motor that broke down. They did everything to avoid paying a dime. Claims expert, who was no expert, said a pump was excluded due to prior issues. I tried calling Ms. ** all day and left several messages which said she would be in her office 'all day from 11am to 7pm'. Just before 7pm, I called her again and message now said she was gone for a week. She never called back. So... I talked to a supervisor. I tried explaining to Alex the issue to the point of total frustration that a pump either works or it doesn't. There can be no 'prior'. I even paid extra each month to cover a pool motor/pump. After 3 days of arguing, I cancelled my policy. Then, my pool bill was over $1000. I tried calling Choice Warranty again. Now.... the excuse was I couldn't received money because I cancelled the warranty. AVOID Choice Warranty.

Cortney was very professional and helpful on the phone. He offered several options and explained about the coverage and the contractors that they use to do the repairs. I was very satisfied with the experience. I would recommend calling this company for your peace of mind concerning home repairs.

The rep did not listen and I was charged 400.00. I immediately requested to talk to supervisor but no one took the call. Today I called the bank and reported FRAUD! Someone needs to call me back in order to straighten this thing out. I could not be more unhappy with you people!

Was not able to review items not covered within the covered appliances. Appears to be a lot not covered. Also 30 day waiting period was disappointing. Should allow your coverage to be reviewed before purchase ice maker on the refrigerator should be included.

The roof was leaking they notice that shingles was missing so there's waiting for the approval to add more shingles as well. Also advise me call back if needed, but have to wait until it rains to see. They was quicker that I thought they would be. Now just waiting on the weather to see if the job was done correctly. I like the fact that it was only 45.00 service fee. Just didn't like the fact that I thought my first service fee was going to be free.

Choice Home Warranty is a scam, every time some item went out-and Appliance. All they wanted to do was pay a fraction of what the actual value was. My water heater goes out they were not paid to have it replaced. They gave me $300 for a 50 gallon gas water heater. (A new water heater just to buy is $600). My refrigerator goes out. They would not pay me anything because they said that it was a compressor issue. My dishwasher goes out and they said they would give me $350 towards replacing and they would not fix it. And they said the check was in the mail expected within 30 days. I called and it got canceled within four days.

Overall I was pleased with the communication, but I thought the attempt to sell was a bit pushy. I did not intend to buy a contract yesterday as I did not need one for 2 more months, but ultimately I did, as the sales person was persistent. I would have preferred more time to make an educated decision. I can't rate the actual service as I have not used it yet.

Oven had error message and would not heat to desired temp. Because I had home warranty with Choice Warranty Co. I called them for service. Appointment was made for evaluation of oven in a couple of days. The service man came and evaluated the problem and returned in a couple of days with the necessary part and everything was up and running. I am pleased with the service, the time frame etc.

Louis (Lewis) was great! Explained everything to me and I believe I got a great deal on a 3 yr plan. I had to find an available credit card and he patiently waited on the phone while I did... Looking forward to working with Choice Home Warranty (but, not too much, I hope!)...

Horrible. Going on three weeks now without any AC, oh and I live in Texas and it’s JULY. Technician was a no show, finally showed up days later, says he needs a motor to fix it, Choice wouldn’t let him buy it, they could get it for cheaper. We wait another week for the part to be mailed to our house... Call tech when it comes. Technician won’t come out to install it because he wasn’t getting fair pay from Choice. I’m on the phone with Choice trying to get him more money, finally settled it for him. They all agree on money (why this is my job I have no idea??). He comes out the next day and it’s the wrong. Freaking. Part. We needed a whole motor, Choice ordered us just a part of one since it was “cheaper”. Technician ends up quitting because he’s sick of it all, and we now get to start the process all over again with a new technician who has to “diagnosis” it himself. Never have I been more angry with a company. Stay away. They suck.

Had a positive experience. The gentleman that assisted me was very polite. Gave me information to help me get the best deal for me. I had no wait time to speak to a representative and the transaction was efficient and professional. I had checked out your ratings and spoke with someone who has coverage with your company (someone whose opinion I value) and got positive feedback.

My experience was very nice. Aaron explained everything to me and was very professional. He is truly a asset to your company. I don’t think there is anything more to say. Excellent customer service. Thank you Aaron for your professionalism.

In this case technician came at my home and he check refrigerator and he just told us that compressor Is not working. After two days, I received mail from Choice Warranty, "Your claim is denied. It has been determined that the refrigerator is not cooling properly due to a refrigerant leak, but we never see this problem, there is regular we took water from refrigerator". I knows Choice Warranty never stand with customer.

Kendra was my agent that was very patient and knowledgeable of my needs. I’m an investor and purchased 7 warranty policies from Kendra. I’m not sure her position in your organization but she deserves kudos on a job well done. She’s definitely an awesome asset on your team!

I had a claim for my garbage Disposal... The first appointment I had, nobody showed up and I called the company and they said they don't do work for you guys because they don't get paid.... After a few days I received another appointment during a time I told your customer service person I would be on vacation. I called that company and re-scheduled that appointment. Once that guy arrived at my home it was smooth sailing from there. It was replaced. The person I called when my first appointment didn't happen from your customer service was a bitch! Very rude and just didn't give a shit (pardon my French)... I hope I never have to talk to her again!!!

Very professional and accurate with the accessment on the problem with our toilet. Fix problem in timely manner, and clean up afterwards. He discuss the problem and made recommend materials using in toilet. Thank you so much.. Will refer this company to family and friends. Thank you Choice, job well done. What more can I say. Except this review or not, service was exception.

I called for service on my AC unit and they denied the claim saying it’s for corrosion. The technician that came said it had nothing to do with that and it’s from vibration with the copper. They are wrongfully denying my claim and the case manager is offering partial payment that doesn’t even cover half the job. Not to mention the unit is still under manufacturer warranty. So they don’t even have to pay for the parts. This is the second time they deny a claim. Don’t use them.

My air conditioning stopped working on 7/18/19 during a severe heatwave. Choice said they had no techs available and I should find one myself and go through the "reimbursement" program. Long story short...the a/c compressor was shot and because of the age of the condenser unit, the whole unit needed to be replaced. The tech called Choice and they would let me know. The next day they needed to talk to the tech again. That happened and they would let me know.

My washing machine sprung a leak. I submitted the claim online and the next morning received an email that my claim was scheduled with the provider in my area. Riverbend Appliance Repair arrived early and quickly diagnosed the problem. The repairman had the part on his truck so he was able to fix it quickly. Washing machine runs great now.

Air conditioning service was great. However, I have had experience with two different plumbers through your company. Both experiences were most unsatisfactory. I have experienced one of your electricians. It was very good. However, I am considering not renewing my contract because of the plumbing episodes. I had to hire a different plumber to do the job.

Beginning of 2019 we fully paid and got total plan for 3 years with this company as the sales person (Mr. **) was so convincing. We fully paid and extended up to 3 years believing his words and promise that all major repairs will be covered. He mentioned during the call, if an appliance needs to be replaced (if it can't be repaired), they will either replace it with same or similar model with same value. THIS IS A LIE. Do not fall for this like we did. Please review the contract 100 times as they do not explain anything. Our refrigerator started having issues since April 2019 and they sent a technician three times to fix it, finally he told the refrigerator needs to be replaced. My Samsung refrigerator is $1800 value in current market. Choice home warranty offered me $599 and they said they reserve the right to offer cash back instead of replacing the appliance.

It is hot here in Louisiana in the summertime. When your A/C goes out it gets hotter. We were so please with how fast your people came out and got the a/c going again. They were on time and pleasant went to work right away. I am very pleased. Eileen

Worst experience ever. This company doesn't deserve even 1 star, it deserves a minus 5 star. I purchased home warranty with this Choice Home Warranty company hoping to save money when items broke down but went through hassle every time I made a claim with them. My first claim was for my heater, I told their claim dept. that I smelled electrical burn when my heater was on and the smell went away when I turned the heater off. So, they assigned an electrician to come out. The first tech they sent out was a no call no show on the appointment date. The next day, he came out and couldn't find anything, but my problem still occurred, so I called and requested to cancel my service but was convinced to stay as their resolution manager agreed to send out another tech at no cost.

In April we began having a problem with our gas hot water heater staying lit, so we called Choice to send out a technician. The repair person concluded that the controller was going out and due to the age of the hot water heater the entire hot water heater. Choice refused to replace the hot water heater because they claimed that the tank was leaking and that a water leak is not covered in their plan. I protested their refusal and during a phone call with one of their case managers I was told that Choice would not replace our hot water heater and that if we wanted another plumber we would be required to pay the plumber from our own pocket.

It was nice speaking to your customer service Manager Rachel, who quickly shared with me various discount packages on your home warranty. She even went further to explain seniors and veterans discount programs and saved me a whole lot of money along with free one year. I do appreciate this package and hopefully I will be happy with the service.

I enjoyed working with your employee Ray in setting up my home warranty. A professional approach with all the info needed to make a decision. Choice Warranty have been fast in getting the necessary info back to me a good experience.

The first claim we had was that water was leaking from under the kitchen sink. The miscommunications back and forth made me realize how unorganized this company really is. It took 6 days for the contractor to finally come out and look at it, and you have to pay a fee on top of the $1500 we paid to Choice Warranty for the package. When I followed up at a later date, they said they never rec'd a report back from the Contractor and that they don't follow-up unless the customer asks. The 2nd claim we had a leaky AC. We explained that we needed someone out there the same day as we had a new tenant moving in at 3 pm. They told me they're not an emergency service and that we have to wait 24 hours to hear back from them. Of course we couldn't wait (like new tenants... hope you're ok with a leaky AC). So they explained I can hire my own technician, that he would have to call the 1-800 to get a pre-approval after a diagnosis before fixing.

Last Thanksgiving I was without heating for five weeks. The first Tech to come out said he re-wired a short and left before the system came back on. It did not come back on. It was the evening before Thanksgiving and I could not reach anyone until the Monday. It was several days before another Tech came out and he reported that a motor needed to be replaced but he needed approval. After several more days it was approved and ordered but could not be overnighted and had to go out for quote, approved again and finally put on a delivery truck.

My water heater regulator broke so we didn't have any hot water. They sent a technician the next day to fix it. He was very nice and informative. I am very happy with my experience. Thank you for the fast and reliable service.

Washer won'tt wash. I called CHW and the took claim and Sears sent out worker to diagnose the problem and called Chw. They okayed the claim to fix it. Sears order the parts and came back to repair washer. Good and fast service.

Dryer timer isn’t working - once dryer on doesn’t stop. Heat escape the door of oven/ Pilot comes on slow. Top burners. Serviceman was specific and helpful what we can do as homeowners can do. Demonstrated how and where to make sure dust is out of area.

Why is it BBB have numerous complaint for Choice Home Warranty? All reviewers on the BBB site gave Choice Home Warranty one star. I don't know where all the 5 star reviews here, came from. I wonder if any of the reviews were verified? I asked for a refund of my prepaid payment (a discount offered for making a one time payment for three years) because I was dissatisfied with their services. My calls to them were dropped\disconnected and I became frustrated. My husband was furious when he discovered I was getting nowhere with my complaints.

We paid for full coverage and have had nothing but setbacks from this company. Our first issue was with our dishwasher when we first moved in. The dishwasher was leaking profusely so we called and it took 2 days of us repeatedly calling for them to send someone out. We paid the $60 for the technician to come out, look at it and say, “I don’t handle this.” After calling the company back they kept giving us the runaround and we ended up spending $20 to replace a hose ourselves. Our next, and biggest issue was with our water heater. When we purchased the policy we were told that if it couldn’t be fixed it would be replaced. When our water heater went out we called and they had someone here within 24hrs who said the tank needed replacing.

Heating and air. Called Choice Home Warranty. My call was answered very quickly. Some information was given. A order no and a few hours later I was given a day and time and name of the company that will be coming to check out my problem.

I spoke with Ron **, and had a great experience throughout the sales process. He was patient and explained everything thoroughly. He also took the time to get me the necessary numbers for me to make a good decision to purchase the warranty for both my homes.

Tim provided a great contact, he reached out to me and was able to answer my questions, He did a good job of up-selling the product without coming across as demanding. I appreciated his willingness to wait as I discussed the policy with my spouse.

Dishwasher was leaking water. This was isolated to be caused by the line that connects dishwasher to plumbing system. Choice sent a technician to our house to fix it. In the process, technician caused the dishwasher control panel to fry and stopped working. We know this for sure because he turned it on to drain bad water to dishwasher. But then after he tried to turn it on again, it would not come back. After repeated attempt, neither technician's company or Choice has agreed to own up to breaking our dishwasher. We are left to carry the burden. I would cancel my contract.

I have had Choice Home Warranty since the first of this year and had my A/C covered by them. It was not functioning 2 weeks ago and had put a claim into them for repair. I was told by the technician that it needed to be replaced and contacted Choice to approve it. They did not! There are all kinds of exclusions and they said I was not covered for a replacement. You had better read the fine print, which I did not. Stay away from them!

CHW warranty policy states they cover plumbing inside your home. I have a 15 year old home that developed a water leak 3 weeks ago. They are denying the claim due to an "installation error". This is not the first time I have had issues with their coverage. Do yourself a favor and stay away from Choice Home Warranty.

Repair person arrived in a timely fashion and found out the problem quickly. It seems it’s more expensive to replace the part than to get a new micro I will be paid to get another micro and my son said he can install it. That is my only complaint that I will not be compensated for the installation.

Worst company ever in lying and cheating clients. No replacement however the technician said it’s old and need to be replaced. Many calls and talking, wasting time to tell me all over again the same reason they declined all Clients.

Choice Home responded within 2 hours. By midday I had a appointment with a contractor and a work order date & estimated time of service, Very Happy with reaction time & service. Will be sure to tell everyone how great the service & respond time was!!!

I have made 3 claims in 2 years. Two claims were devoted outright. Third claim, after spending lot of time, got them 4 to pay for half of the oven range. AC compressor was denied, due to lack of maintenance. I used keep the surrounding areas clean, do regular maintenance. The other claim denied was the water heater. I don't see any point in paying for the useless warranty. They routinely deny most of the claims, citing lack of maintenance as the reason.

The total experience could not have gone any better. Actually I was a little hesitant about choice home repair, but my apprehension was quickly diminished. I received a text message the day before to confirm the appointment time. I didn’t receive another text the day of the appointment giving me a two hour window as to when they would arrive. The guys arrived on time and Diagnosed the problem of my garage door opener right away. After the repair was complete the technician went out of his way to make sure my door was opening and closing properly. Very professional from beginning to end. Unfortunately I did not get the technicians name but I would definitely recommend him and 5 Star Garage door company.

I just signed up with the Choice Warranty. The agent (Ralph **) was very knowledgeable on the product and very well explained. The choice warranty seems to be a good choice for the money and less service call fee compared to others. They have many other discounts too.

I spoke with an agent who sold me a new policy. He upsold me into a multi-year policy, but then sent me an invoice for a one year policy at a much higher rate and not reflective of the terms and conditions we discussed. I called back and was told the situation would be rectified. I'm still waiting for the revised policy. Please address this ASAP. Otherwise, I'll need to contest the charge.

I do not like your customer service. Purchased home warranty, was given different quotes, received email with different quotes. Called customer service rep several times, never heard back from him. Cancelling my policy. I would be better off without the policy as my appliances are very new anyway.

The order has been given to a company in my area, appointment set for Friday. I am waiting for contact from them. Will contact them later today to confirm the date and see if I can get an earlier date. No other information available. You were timely in getting the appointment set up with a local company.

I called on a Sunday afternoon because my AC was not cooling and received prompt, friendly service. An appointment was set up for the next day for the repair. I was very happy with the experience of dealing with Choice for the first time. The customer service was excellent.

Too bad I can't leave negative star review for this company. I filed 2 claims with this company and both claims were denied. I had extra coverage due to pool. With one claim they refused to repair pool heater since what they say is electronics in pool heater are not covered which BS considering that the primary issue with pool heaters are always electronics.

The worse service ever. Not happy!!! After calling in the service call I received an email that they couldn’t find a technician in my area to fix my dryer and if I wanted to find a technician on my own they would reimburse me. If had I knew who to call I wouldn’t have a home warranty. If I could afford to pay a technician on my own I wouldn’t need your services. So far this is the worse home warranty company I have ever dealt with. Very disappointed in this company!

I was referred through a co-worker. He told me about how good the warranty is and being a first time home owner I took the step. I was contacted right away after a quote was done online and the individual was knowledgable and professional. Mello ** was the individual who helped me out and called back to make sure I still wanted the coverage and didn't push or persuade me into doing anything I didn't want to. I being a veteran he also informed me about the 3 year deal for veterans who first sign up but I declined and he didnt push the matter. I'm glad my co-worker informed me about this company and I look forward to doing business and having a company as caring for their customers as you are.

Updated on 07/27/2019: Got this home warranty in Jan.2019, I didn't get my policy for at least 2 month afterwards which at this point it's too late in their book to cancel the policy because in their terms and conditions you don't get refund after 30 days. So I'm 7 month in and my AC go out on Sat. Oh I forgot this is a 24/7 company right. No answer left a message, no response so I call back the next day. No response. Called on Monday to be told I could get my own tech and they would refund me, after speaking to the tech they decided what the tech said wasn't the cause so they said it was rust and corrosion. Well have anybody seen an ac or any appliance that's 19 years old not have some. Well after been sold on all my appliances are cover nor of them are cover. I paid $1050 for warranty and the only repair I was offer $300 to help me out he say. Do not buy this warranty. It's a scam.

I only purchased the home warranty today so have no service history to draw on. However, have heard positive comments regarding this company and I left a competitor believing for good results. Will have an opinion in a few months. I will say that on the phone the person I dealt with was very knowledgeable and personable.

In general I am pleased with the service BUT I have a problem with their local contact, CAVIN'S A/C. It is difficult to talk to them and coordinate the service. If a non function it happens on a week-end, forget it. I finally contacted CHOICE directly and they gave me the number of a different company, BREEZ HVAC, LLC and he was attentive, efficient and really good. With this second choice I was very pleased. What I learned is that they may recommend a company as first choice BUT you don't have to use their first recommendation if you don't like them. You can contact CHOICE and get a second company to do the job.

I had a great experience with the customer support rep Calvin who is very knowledgeable and friendly. He explained all the benefits in detail and helped me get the best deal. He even gave me his direct number in case if needed any additional help. I called him up a couple of times to clarify after signing the contract. He was very prompt in responding and answered my questions. I am very happy with his service today.

I have had this company for 2 years and my first claim was for a common valve that was not covered by this company. Read your fine print!!!! I did call two other home warranty companies after I found out the part wasn't covered to see if it would be covered and it was. For example American Home Shield does cover it and so much more! I am now moving over to this company.

I was very reluctant to get involved with a warranty company. I have heard endless stories about how they try to get out of doing the job. All roses when they are trying to get out to join. Once you sign up it changes fast, no response slow to get back to you and when they do they look for and excuses not to do the job. My air conditioner quit in a heat wave. I called. They gave me a work order # and told me they would contact a company to service the unit. A few hours had passed when I recovered a message that because of the heat wave no one was available in a timely amount of time. So they told me to call any one I might know to service the unit and CHW would reimburse me for the cost. They were on top of the problem from the first call. I am very impressed and hope to have a long relationship with CHW.

My problem solved and taken care of promptly. I have always I received good service from Choice Home Warranty. I have had it for four years and it has been great. I will renew when policy runs out because I could not do without it.

They are such a SCAM!! They have way to many exclusions and they will get out of fixing or replacing everything. DO NOT USE!! I lost over $210 canceling. They kept lying from the start. They overcharged my card, they gave me the wrong contract, and first claim I made they were, "Look at section "". It's on the exclusion list." That is when I snapped and cancelled my warranty.. They charged me for the one month (mind you the warranty doesn't come active until after the month) and they charged me a cancellation fee. WORSE EXPERIENCE EVER!! NOT WORTH IT!!!

The salesperson I talked to Friday, I think his name was Matt, was very helpful and helped me make the decision to enroll. If the service experience is as smooth I welcome it. The email response was prompt as I received my policy. Thanks Matt.

I signed up for Choice Home Warranty today due to their excellent reviews. I've been with another home warranty for many years. The minute I finished looking Choice Home Warranty up online their employee Cameron called to answer all of my questions and helped me get the best deal. So far I'm very impressed.

The AC unit went out in the middle of the night. The house being in the Texas heat quickly shot up ton 78 degrees. I called first thing the next morning and a service guy was dispatched by lunch same day! Excellent and speedy service.

I gave 1 star because there was not a choice for negative stars. This company is a scam and totally disreputable. On May 29, 2019 a fan blade on our A/C unit broke and damaged the condenser coils. Our claim was denied because they said the condenser coils were not covered, however the damage was done by the fan, which is covered. We filed a claim and were assigned a case manager and number. We were told we would receive a call from her. After several emails and phone messages to her with no response, I was able to talk to someone who assured me that I would receive a call from my case manager. This person did say only “normal wear and tear” was covered. I believe the fan blade breaking on its own is “normal wear and tear”.

I bought a 5 year plan with Choice Home Warranty. I have submitted two claims. Both have been rejected for outrageous reasons. The first was for the fan motor in the attic for my A/C unit. It was rejected and the reason was 'not proper maintenance.' This is a sealed unit in my attic both screwed and bolted tight. There is no 'proper maintenance' that a home owner can do on this unit. I replaced the motor for 999.95 at my cost.

I had home warranty before and when a item couldn't be fixed it was replaced. no problem, It's part of what I pay you for. Now my appliance can't be fixed and you want to buy me out. I don't think that's right. It should then be replaced with another close as possible to the kind I have. It doesn't even have to be the same brand, just similar to what I have. I think it's unfair to try to buy me out when you're supposed to replace if repair not possible.

Angel with King Garage Door was great! I would definitely recommend him for any garage door needs. He was professional and courteous! Thank you for a job well done! He takes great pride in his work. I will definitely use King Garage Door again.

I placed this new claim today. It was promptly addressed and an appointment was made. I truly appreciate the follow-up as well. I received emails and a telephone message that an appointment had been set up. Thank you, thank you, thank you, thank you.

The rep on the phone was a well trained good sales person. However coverage information he states is missing important facts. I purchased total coverage policy and supposedly it warrant either repair or replace it. After the purchase we got the policy and it has exclusion on almost all items. Garage doors, other than motor. Not sure what it covers. In fact the exclusions are extensive on all items. The detailed exclusion should been available to buyers prior to purchase.

Drier repair. The job has not been completed. The technician said he had to order a part to make the repair. We have not heard back from them as to when he can return and complete the repair. Can you contact the provider and find out the status of this repair?

Broken air conditioner panel interfered with functioning of the air conditioner. Problem was corrected by its removal. I would recommend Choice to anyone. Representative was very efficient and personable. After the repair, the cooling system worked and we thank you for that.

This company is unprofessional and rude. I am paying after hour fees tonight because they won't help me. This warranty was a waste of money. I spent over 1 hour and 20 minutes on phone and no one could help. They refused to let me speak to their supervisor.

I am sooo glad I have this warranty, I called and they provided me a solution, no headache for me!!! Thank you Choice, and of course Jesus!! And of course John with the Stovetop company, I forgot the company, but he took care it it!!

When we found out about the problem with the AC the day yesterday, I was very worried especially after I read all the negative reviews from other home owners who had similar issues with their AC's! However, we were extremely happy with Choice Home Warranty Customer Service and the service contractor, Premier HVAC Mechanical; within 15-30 minutes of my call yesterday, a claim was generated and an appointment was scheduled for Monday July 22.

Do NOT purchase a home warranty from Choice Home Warranty! It will be a huge waste of money!! Their warranty is written to absolve them of any actual coverage! We were provided with a one-year warranty from the seller when we purchased our home. We opted to pay for the optional coverage on our well pump ourselves. Their warranty on the well pump includes “all of the components and parts of the well pump utilized for the main dwelling only except” and then goes on to exclude all of the components & parts!!

I just opened my account today. So I can't give you any more information than I have. I will let you know if or when I receive service from your company. But so far I have nothing negative to report. I truly hope that you have a wonderful day and and thank you for Natalie's help.

I have been with American Home Shield for four years and I had a service man out on 6/17/19 to look at the glass on the inside of the oven door that cracked. The service call was 100.00. They just informed me that it would not be covered, so for one month I have had no oven. I called Choice Home Warranty and spoke to G. **, he was very easy to talk to, by the time we finished our conversation I was sold on the company. American Home Shield was more expensive and the service call is at 100.00 is much higher. What I also like is that the company is in the United States and I do not have to speak with someone over seas and there is no language barrier.

I was lied to about multiple things which lead me to sign up. Once received the true contract with all the correct information I called to cancel the next night and was given a lot of attitude. I was told no waiting period, no discriminating, all upgrading to code as covered, all things covered and no penalty for canceling to name a few. The attitude when requested to cancel was shameful and unprofessional. I expect a full refund of the first month I paid which was stated on the call.

Not satisfied at all with this company at all. Pay every single month and when I open a claim for my cooktop was declined because is glass!!!! Really it it’s a glass top, but they don’t mention that when they signed you up. I DO NOT RECOMMEND THIS RIPPED OFF COMPANY AT ALL....

I was relieved to have Choice Home Warranty cover my microwave and paid to replace it with no problem at all. Thank you choice home warranty. I would recommend this coverage for anyone. It makes you sleep better at night knowing things are covered.

This was cancelled within 30 minutes of activation & I want to make sure it was done! Please send confirmation of cancelation to my email address. The agent was very nice but I did NOT like all the exceptions & exclusions to coverages I thought I was getting. Therefore cancelled it & won't buy any other warranty at this time.

I just signed up for Choice Warranty and printed out the hard copy of the contract and noticed that the humidifier and ice maker is not covered. I was a previous AHS warranty user and I know they covered the ice maker and unsure on the humidifier. Hard to understand. In any event, I called and was told that the ice maker could be cover for $30 more a month, which I think is a lot of money and no to the humidifier. I am rethinking to stay with the Choice Warranty program. I have provided a solid rating as I expect this to get resolved. Thanks.

Appointment set promptly. Technician arrived on time. Diagnosed the problem and made the repair courteous and friendly. Cleaned up when finished. Great service. l am pleased with both customer service and the technician's prompt attention and quality of service. Would recommend.

My first claim experience with Choice was very poor. The technician came out within 2 days to repair the a/c system, however Choice rejected the claim. My condenser coil is leaking freon, and Choice says that "acidic materials in the air" have caused corrosion on the coil, thus voiding their warranty. The technician says it's BS and that Choice denies virtually every claim he gets for a/c repair. He recommended canceling the policy and getting one somewhere else.

I have Choice Home Warranty, for my a appliances, and on July 17th, 2019 my central a/c unit stopped working. So I filed a clam with Choice Home Warranty, and they hired Anytime Heating and Air LLC to do the work. They was scheduled to come out on July 17th, 2019 between the hours of 3:00pm and 8:00pm. A women name Alexa called from Anytime Heating & Air on July 17th, 2019 and said that they will be there at my residence at 8:00am on July 18th, 2019. When July 18th, 2019 came and gone no call and no show. (VERY POOR SERVICE.)

I just renewed my policy for a second year on my home and took out a new policy a my new home after the builders home warranty expired... Choice matched the price I paid on my previous home with a low service call rate. I am very happy so far with purchase price and rates. Thank you.

It’s a rip off company. I had taken their coverage and when my cooking stove downdraft broke down it took them more than 4 months just to fix that. The technician keep saying, "Oh part's backorder." Where else I could check online the part and was available within 3-5 business days. And this is nothing. They fixed the downdraft partially and fan switch was not working. They said, "Oh we don’t cover switch. You have to pay out of your pocket." All this they told me after calling them if not maybe 20 times and I am not exaggerating. How can you fix something and then say the switch is not a part of it and it’s located in the appliance. Not an outside switch. Please don’t use them. They are a rip off. They were recently in Fox 13 News for ripping off someone for their AC. You can watch it online. It’s there.

Hi, I just joined today. My rep. or contact person is Jeff. I was just going to get 1 year service to see how this would work for me but, after speaking to Jeff, I ended up doing a 3 year plan. Jeff gave me several discounts so, I'm going to give it a try. Hoping not to have to use it but just for peace of mind. The only thing that I didn't like was the fact that I have several different appliances that were not on Choice warranty's list. They also had several things covered that I don't have. To be fair, with Jeff's help, I was able to add the appliances that I also needed to be covered for an additional fee. We will see how it go.

I had Air Con problems with it not cooling. The fan came on, but not cool air. I called Choice Warranty and they set me up with a company right away. It did take 3 days for them to come out, but was not an inconvenience. Would recommend to anyone.

AC freezing up - Low freon. Duran ** of Air Apparent Mechanical was on time & great service. Call taker had a small problem with me understanding her & letting her know I wanted only him because he does my routine service - I ended up calling serviceman & getting service instead of her faxing info to him - He also is a CHW provider.

Phil ** was really terrific and knew my needs and really helped me. I am a senior citizen and he met my needs. I am glad that I will have insurance on all of my appliances and my roof and other things in my home.

I bought a Choice Home Warranty after I purchased my home. What a mistake. I fell for the words of the slick, smooth talking salesman promising to pay for all the major repairs in the home. I spent $2500 on the all inclusive contract which was supposed to cover all major systems, appliances and septic system. Fast forward a year and a half. My AC unit goes out on the guest house and they refuse to pay because it is leaking Freon and they don’t cover corrosion. WTF? They offered to pay $250 out of an $8000 claim. The customer service guy said he didn’t have a supervisor when I asked to speak to one. I opted to cancel the contract and get a prorated $1900 back.

Since 2015 we have filed 8 claims with Choice. Of these, 7 have included full or partial denials. The partial denials involved denial of a large majority of charges. We recently had an awful experience with necessary repairs to our Air Conditioning system. After 6 visits from two different contractors, one of who did things that made the other suggest to me that they wanted to "sabotage" our system. Choice denied the claim for system replacement after asking for very little input from the contractor that made that determination. An electrical failure caused our compressor to stop working and the gentleman could not get it restarted. He reported a "short to ground" to Choice, which he informed me is a very general statement indicating an electrical failure.

My experience was was a good one. Durham contractors were prompt and courteous. The technician was efficient. The repair was made and he was here about a half hour. Choice Home Warranty put me in touch with Durham very quickly.

The tech from appliance medic was prompt, courteous and knowledgeable. I would recommend this company to anyone. The response time for approval by Choice Warranty was also very good. Altogether the experience could not have been better. I had a bad experience last year when my air-conditioner went out so I’m very glad that this went much better.

Roger, the person I talked to was very helpful in guiding me through the process of completing my order. I was unsure about making an order for the warranty service, but after getting some of the issues cleared up, I was persuaded to sign up for the service the same day. Also, I believe he helped me to obtain a better service package at a more reasonable cost than what I originally thought, just inquiring on the website. At this time, I feel confident that we have done the right thing by placing our order for a service which should be valuable to us over the long term. And I thank you for the helpfulness and courtesy extended to me by your representative.

This was my first claim, I was a little apprehensive I figured it would be like most warranty companies, a bunch of promises but when I needed them it would be excuse after excuse. I called on a Sunday. Someone called right back. Came out on Monday and fixed the problem, I was shocked. I am telling everyone about Choice Warranty.

Updated on 03/06/2021: Since Choice changed the way they do business by not proving a list of vendors, I was glad we had used Gator in the past with Choice. They are wonderful. The tech came the next day within the time frame. Repaired the issue quickly and efficiently. I give this co A+. Choice needs to go back to giving customer their choice of vendors because some of them are horrible.

It took about a week for a technician to get in touch with me after I logged the complaint. A junior technician came to diagnose the issue. He informed me that he cannot fix the problem and that he will just run the diagnostics and report to the senior technician. He opened the door, observed that the light is and could not run the diagnostics since the refrigerator needs to be moved out of the shelf and he cannot do it alone. He went back and do not know what he informed CHOICE, my claim was denied. I am trying to engage another technician to come and have a look at it. All this was explained to the case manager and she promised she will record all this. I have no way to know if she did. Still dealing with no refrigerator after almost 3 weeks.

I've just joined Choice Warranty and the gentlemen who helped me was very nice and warm and informative. He answered all my questions and I am pleased to be a member of the Choice Warranty family. Compared to my other home warranty Choice Warranty is the better company. I don't have to worry about price increases and that was very important to me. I am getting the same service for less money.

STAR CO. had an earlier issue of a technician not showing up at his assigned home address (our home) but the 4th follow up call resulted to another service personnel attending to the repair needed to our AC unit. The compressor was replaced in the afternoon... same day on the scheduled service order. Thank you so much.

Garbage Disposal not working. The technician called before arriving and was very polite and personable. He found the problem and it was corrected in a timely manner. I was able to pay with my credit card and he told me I would be receiving a copy.

I transferred my policy from one home to another. The agent told me my plan fee would lower when I moved. Of course this was due to the change in plan. I did not want to change my coverage and at no point did the agent explain this to me. In addition she did not change my email address so I never got a copy of the policy. I had automatic payments so I never thought about it again. This month my AC went out and I called to make a claim. THIS IS THE FIRST TIME I FOUND OUT MY AC WAS NOT COVERED. Why would I take this very important item off my plan for a few dollars?

Leaking pipe in bathroom. I was surprised at how fast my claim was taken care of. They sent me a reliable plumber, who was very good and took care of my problem. I hope all my claims in the future will be as good. Thanks.

Updated on 08/05/2019: I recently left a review on how terrible this company was, specifically the approval process. I explained how I'd paid for three years of service at the onset of the contract and then to not get approvals on big item (furnace, AC, etc.) and to hear "we don't cover that" so many times. A supervisor responded to my review here and said someone would be contacting me. Guess what? No one ever called which is why I returned to this space to give an update. In my opinion, the company responded so readers could be led to believe they were resolving my issue WHICH THEY WERE NOT. It continues to drive my point of this company being terrible! They make you believe you have all this coverage until something major happens. Take it from me, GO WITH ANOTHER WARRANTY COMPANY or buy extended warranties from the manufacturer of your appliances.

Your sales representative very helpful and friendly. I'd like to have a hard copy for proof of coverage instead of just email. Also like to have the detail coverages included in the hard copy. Please mail it to **. Thanks!

Choice was very prompt with my needs. The technicians were professional and thougher. I was pleased with their work and appreciated their concern in fixing my air conditioner in hot weather. I have recommended Choice to a friend and she now has coverage.

They denied our claim for our HVAC, because they said there was a leak due to rust. My husband was with the technician while inspecting the unit, and there was not a leak or rust. The motor to the fan was shot. They would not provide a copy of the inspection report when we requested it.

My air conditioner has been broken since Friday. Called Choice. The tech came out, said he fixed the problem. 20 minutes later had to call him back because the air start blowing hot. He came back. He did not even go back to the unit. He stayed from the driveway and told us he needed to get some other parts. The next day came. He didn't call us back, after many hours we had to call him. I called him to find out what time he will be here. He said he will be here at the end of the day. I called him back today again. He said he will be here between 2-6.

Worst service and no responsibility on the services. I have a dishwasher not fixed for more than 1 month and Choice warranty is not taking responsibility to get it fixed. After 1 month they are not transferring to different technician which I don't know how many more months to get it fixed. Be careful as they will scam on high cost equipment like HVAC units.

We were sold a home warranty that included air conditioning system. When we submitted a claim they assigned it to an appliance repair guy. They gave us a 5 hour window as to when he would arrive. After trying several times to contact the guy to confirm appointment time he finally answered the phone and said he would be there. He pulled up 2 hours late in a small truck with no signage. He came in with no tools to work with. He did not even take the cover off to diagnosis the problem. He wrapped a piece of black tape around the pipe and said he would order part and come back tomorrow. He was here approximately 10 minutes and collected $75. After he left I realized he did not tell me what time he would be back. I called and he told me he would told me he had to submit his report to replace the condenser coil and he would call me back with a time.

After submitting 3 claims since I signed up with Choice Home Warranty, I have been very disappointed with the Claims Department response time, often waiting over a week before I am able to get a live person to return my call, if they respond at all. Have repeatedly left voicemail messages as well as sending emails. I finally received a callback today denying my latest claim even though the claims specialist admitted to having no technical background regarding my repair. I personally feel the company is disreputable and will find any bogus excuse for denying a claim. I have used other home warranty companies in the past and never had a problem but thought I would try Choice Home Warranty for my new home due to their supposedly good reviews. I sincerely regret that decision now and have canceled my contract with them.

I called Choice Warranty Saturday regarding my a/c unit not cooling. The next day, Sunday technician from GMH mechanical and cooling came to my house inspected the unit and told Choice Warranty what the problem is. An hour later choice approved the repair and technician did an awesome job. Jerome from GMH heating and cooling is friendly, approachable and very professional.

The salesperson was friendly and professional. She was able to work with me to fit my budget and payment due dates as well as explained the coverage for my home. I look forward to working with Choice Home Warranty protecting my home for years to come.

I am very pleased with the attention I received and my claim was resolved. A technician from Sears Home Services came out; he was very knowledgeable and diligent. The technician even informed me of other maintenance I could have done to ensure the long life of my appliances.

PSA: DON'T USE CHOICE Home Warranty.... As a New Home owner I am still learning the processes. It amazes me how easily companies take your money but hassle you to give it back. This has been a terrible experience and I don't recommend Choice Home Warranty to anyone. First they refused my claim then offered to pay such a small portion on the other that the contractor denied it. I called to cancel and they took over half of what I've paid and charged for the services they claim they covered. Save your money. Do your research.

Only after we applied for the warranty did we receive discount offers that could be used toward setting up a new account. Discount offers included one month free, 12% off service calls, percentage off initial warranty cost. We are now not eligible since we’ve already established an account. Discount offers should be provided prior to or at the time an account is established for customers to take advantage.

Quick response to my issue/courteous help/would recommend/have used coverage multiple times never had a problem. Vendors have been professional and timely. Always my first choice when something goes wrong in the house. Thank you very much, will call again when needed.

All of a sudden, the left front burner on our two year old electric Maytag range didn’t work. Called CHW who acted immediately and Smart Appliance Service & Repair came to fix the element which gone bad. They had to order the part but the following day they came out and replaced the element. Very professional and I was very happy with their performance. Thank you CHW.

The representative was very helpful and nice she also help me and my wife pick the plan that would suit our needs and at an affordable price. Can't thank you guys enough for providing peace of mind at a good price. Will recommend to others.

Was not getting very hot water and upon inspection saw that the hot water heater (one of two) had shut off and saw rust around the bottom and water in the drain pan. Called Choice Warranty at midnight and spoke with an actual person who set up appointment for next morning (Saturday). Great service.

The agent who assisted me, Anthony was very patient and knowledgeable. I may not have bought this policy if he had not been so patient. I appreciated NOT being inundated w further sales calls while I was considering my options. He was also very thorough looking for ways to maximize my policy value. Unfortunately I did not have the money to take advantage of the offer he made. Maybe next year we can check again.

My claim was handled promptly by Choice Home Warranty and I was put in touch with a garage door company the same day. They worked with my schedule and arrived promptly. The tech was courteous and efficient. He handles the problem in less time than I had expected and had helpful maintenance suggestions.

Choice warranty advertise through my website and I thought it was such a great deal for all my rental properties. Unfortunately my a/c went out and my rental property a/c went out at the same time!! From the time I made a claim and for someone to come out took 4 freaking days for both properties! On top of that my rental property is a town home and require an extension ladder which I told them in advance. The tech came out and was like “We didn’t get that memo, so we’re canceling this appt" and left.

I’m sorry but when I purchase your policy I was on vacation and was having months of service problem issues with my now Home warranty company and was very dissatisfied with their lack of forward progress on fixing a claim. Taking over a few months to fix one problem. With that said I felt pressured to purchased with out and opportunity to review or look at your company service accountability. Because of my disappointment I made a hasty decision to purchase and now after doing my research I’m very confident that your company will not be a good fit for me in the future moving forward!!! I would very much would like a full refund as soon as possible. Thank you for your time and prompt assistance with this matter..

I contacted Choice and within a hour I had an appointment with a company called Countryside Appliance out of Kemp, TX. Cesar came out, was on time, prompt, got the problem solved, next day came out with the parts fixed my stove. This company has polite owners and on time. I am highly impressed with their service.

Someone called me for a quote. I asked and I went for $540 a year. He offered $2400. I said NO. He insisted and I said NO so he used my credit card info and charged me the $549 and $2400. You better keep an eye on who you hire.

We have had to call Choice on two or three items since we have had this warranty company. The service was very good each time. People were prompt and courteous. No complaints so far. I’m also happy that they notify me when my contract is near expiration.

Do not try to get money back from them. Waste of time. We used only 8 months of the year and were told to get $100 back as refund when we sold the house. Two months later still no refund and then they made up a bunch of fees and said there is no refund. The company was a horrible experience the whole time to deal with. Stay away if you have a chance.

Our ac wasn't working, we called in a claim. Air Comfort Specialists contacted us the next day. Donald, repairman, knew right away that it was the capacitor. He replaced it and we are good as new!! Thank you!! Would recommend Choice Warranty and Air Comfort Specialist!

Called for air conditioner not cooling home accurately. Choice sent someone the same day. Excellent. We were extremely happy with the promptness of Choice and with Air Zone. However, the unit is old and needs to be replaced, not repaired.

I spoke with Ralph who in the beginning was very nice. He did try to up sale me which I explained I could not do at this time as I just repainted my house. He said ok and hung up. It was very rude of him and I did call back to give a complaint. I have always liked my experience but will look over other options next year.

As a customer, I have had 5 accounts with this company. My AC went out and they sent a technician who did not properly diagnose my unit. My AC unit and the outside unit was not covered. They gave discounted price for me to purchase unit- so I purchased. However- what do you know-- the original tech told them I had electric when I have gas, so this only further concludes that the technician sent was a shame and they denied my unit based on improper diagnosis. The company would not listen to me and delayed me getting the correct unit that I paid for. I have been without air since the end of May 2019.

As a homeowner, I sometimes depend on feedback from other homeowners when it comes to certain things; hence why I am posting this. I had to file my first claim, through Choice Home Warranty, for my central air unit outage that was five days ago and my unit is still out. It is above 90 degree temperatures and will continue to be this way over the next several days. Choice Home Warranty did finally give the approval for the repair to be made however there is still a portion of the Cross being placed back on me and when I question that I was told that my appeal had to be assigned to a case manager within 24 hours. Well, the case manager, did finally contact me via email and 24 hours later and two phone calls to her I still have not spoken with her and or have a resolution.

Our fan was making a humming noise and lost high speed. Dynamic R.I.C. electric was sent out and determined the motor was going out, and the fan couldn't be repaired. Choice replaced the fan with the same type we had. The tech went to Home Depot to get the fan and came back and replaced it right then. Thank you, great job.

I purchased the warranty up front for a new (previously owned) home that we purchased. Typically, I rely on our funds to support emergencies but wanted to try out the warrant specifically buying a previously owned home versus our other home purchases which were new. After six months, in a week time frame I had my AC stop working, leaky kitchen sink, and built in microwave stop working. Submitting claims for each of these were easy online and via the phone. The vendors quickly responding and set appointments withing 24-48 hours. The disappointment came when the fine print of what was covered and not covered by the warranty surfaced. For both the sink and AC, the warranty did not cover the required repairs so not only did I have to pay for the repairs out of pocket but I had to pay the $60 service fee in addition because it was a claim submission. The microwave was determined to be not economically repairable.

The service man was very courteous, very helpful and went above and beyond. I have told all my friends about (one good plumber) and how fast Choice Home responded to my request. Cannot thank you enough. I will recommend choice to all my friends.

Refrigerator repair. I got hung up on one put on hold 4 times in the authorization department. No one ever says their name unless they are asked. Finally someone did what they were supposed to. We are waiting to get the authorization. Don't understand why we have to wait.

I had used Choice before and was completely satisfied with the customer service representative and the quick response I received. My Washer - Dryer broke down at the same time, a belt for the dryer & motor for washer. I was only charged for 1 service charged. Both were repaired in less than an hour. That was a few years ago. So when I called to get coverage on my things this month, I was given several discounts. James was very helpful and explained everything so that I could understand it. Thank you James.

My mother suggested that I should get a home warranty, especially with me expecting my first child and needing to ensure that I could be able to have comfort in knowing that there is someone I could call on with issues around my condo.

I called to report a non-functioning a/c unit. The call was answered within 3 rings and I was greeted by a real human voice. Impressive response. Waiting for a similar fast response from the vendor who has been assigned to the claim.

Choice immediately found a company to fix my dryer. They also kept me notified by text when they chose a company, and made an appointment for me. The appliance repair company, Jump Start was great. They (Sam) arrived on time and let us know exactly what was wrong and showed us the faulty part (it was obvious). He was very professional and knowledgeable. I am so impressed that Choice chooses the best companies. Thank you Choice!!!

Service was very timely. The appointment was made quickly and the technician called and arrived before the scheduled time. We were quite pleased with this timeliness and the work was very satisfactory. The technician was friendly and seemed to have many years of experience.

Purchased a warranty from this company, I thought I was really doing something good for myself. Anything that's been repaired before they don't cover, my house is 20 years and some of the appliances are too; what do they expect? Free money!! Then I found out anything with a pipe or hose that leaks they don't cover. When my hot water heater began to leak, they told me that wasn't a covered item. You won't found out what don't cover until after you bought the service. Buyer beware.

Purchased a warranty for a house I was selling in June 2018. They kept my credit card on file and are making unknown fraudulent charges on my card. I talked to them about it and they said they would not assist me with it because it is not my account which is true but would not take the charge off my card. I call Bank of America. They reversed the charges and put a stop payment on my account so they could never use my info again. Beware!!!

June 28, 2019, our HVAC unit stopped working. We immediately contacted Choice Home Warranty (7:43am) to submit a claim and arrange for a service provider. We were informed that our claim had been submitted and once a technician accepted the work order we would receive an email and an automated with a date and time of our scheduled appointment.

It's not often that I put in writing reviews of services, other than poor. Although, that said, I feel that the treatment I received by the young man I spoke with as exceptional, and I am very happy to be a part of Choice.

So glad I have this home warranty coverage. My repairs were done promptly and I was able to use my local repairman. Reimbursement was approved and I was reimbursed promptly as well. Choice Home Warranty responded immediately to my claim and stood behind their promised coverage.

They are a rip-off. They do not follow their warranty contract. Poor customer service. Don't waste your money. False advertisement. They use George Foreman for their spokesman to entice you to buy their product. They will pay for small projects but if the projects large they will claim it doesn't cover your warranty even if you purchase their top package plan. Poor service. I am just trying to help you as I don't believe that 9.0. You better read other reviews.

My name is Roberta **. They wouldn't replace or repair. Only want to give me 100.00. I was disappointed and had recommended them to 3 person and never got a penny. I am considering going to another company. Should I do so?

Lance helped me to sign up with your company for a Home Warranty. He was very well Informed and very helpful I’m helping me to find just the right coverage without ‘overselling’ me. Thanks, Lance! I’m not certain yet what I’ll need you for, but I feel secure now knowing that I’m covered.

I would love to provide detail, I don't have enough space to write all details. In short, I have a 5 year contract PAID IN FULL, Had the ac units serviced by a licensed tech every year with no issues. Made a claim two years into contract on my AC unit. They sent a tech of their choice, and then claim denied. Had 3, yes 3 of my own techs (which I paid for) come out and give diagnosis. All 4 agreed, unit was in great condition for the age (13 years) but sometimes it's just the age causing the the breakdown. So, I appeal, both in writing and several phone calls for two days, spoke to MGRS that escalated it to mgr. of claims. Finally after a week without AC in in AZ 110 temps, I decided I can't wait, and move forward getting a licensed tech to replace the system. Then and only then, (3 DAYS LATER) while I am having the system replaced do I get a call from the claims dept, (I did call 2x that morning), stating they can only offer me $400 in good faith.

The air conditioner was not putting out cool air. Contacted you and you found us a company. They came out that afternoon and fixed it. Thank You for helping us, this was our first time using you. We will recommend you to our friends and family.

We purchased an older home with an older central air conditioner, that was working when we closed. Both the seller's disclosure and the home inspection service verified it was working properly. Two weeks later, the it was not cooling. We submitted a claim and it was immediately denied. We appealed and after getting the runaround for over a week, they again denied that it was working when we bought the house, because "the filter was missing", as stated in the inspection report. I doubt this company will be in business much longer, based on the way we were treated and their unethical games to avoid paying claims.

I was very satisfied with the gentleman who diagnosed the problem with my microwave. He was professional and helpful. However, I was very dissatisfied that I must pay to have a new microwave installed. Yes, I was given a small amount of $$ to cover the installation but I will still have out of pocket expenses. Not happy.

Very happy with the service I received. I’ve only had the warranty a few months and my dryer died right before the Fourth of July. They had it fixed fast. Even when I needed to change the service date the customer service was great.

The nice young man helping me was very knowledgable. He told me about different plans and the discounts for seniors. I did sign up for a contract. I would tell my friends about your company. I have a contract with someone else now, but am willing to change.

The customer person that I spoke with today was very helpful and to me, I felt very comfortable speaking with him and he gave me all the information that would help my needs. Being a retired Army vet I wanted to be very cautious on choosing a wonderful warranty company that I could really trust and depend upon. I am and sold that this company can and will help my needs if asked to, thank you Choice warranty for being there for so many customers and veterans as well.

Our air conditioning unit stopped working. When we contacted Choice Home Warranty we were sure we would be without air conditioning for a while. Within 24 hours Choice Home Warranty got a repair person to our home and fixed the unit in a jiffy the same day. Choice provided awesome customer service!

The company does not tell you about all their exceptions when you are buying the policy, but then deny all your claims. What they don't deny they state they can't get get the part and then close the claim by offering pennies. When you call to complain you hold for hours and get a machine. No one calls you back.

Tried to purchase a policy. Heard lots of promises. However, have not received the email with the policy. So, not sure if all the promises ended in smoke. I need to see the policy ASAP to verify what I am getting before I pay.

Wonderful, and full of information. Explained everything in full detail, she got me a reasonable discount for a 3year plan. I'm grateful for that, I'm sure my refrigerator is going out in the near future. thank you so much Kayleigh for your help and your phone number for me if I have any questions.

After submitting a claim for what I thought it was a problem with my garbage disposal, they sent a technician who in less than 3 minutes told me that it was not my disposal but a stoppage. I was charged the $60 fee. The next day when they sent a plumber and they tried to charge another $60 fee. Tried to get the fee waived as I believe it is their job to detect the problem when you pay the initial fee and as a customer, I am not an expert on plumbing or garbage disposal. They were very rude and suggested that I cancelled my service with them. TOTAL SCAM!

Choice, Has always provided excellent service. They have come through for me and my family every time I called. I highly recommend them over all other home warranty companies, 5 star all the way. This is the only company I will ever use again.

The experience was very pleasant. Luke ** was excellent, he explained things and was not pushy. The only thing I forgot to ask was what is the cap on repairs and replacement items? I would definitely refer him to potential customers.

This testimonial for outstanding customer service and professionalism is for your employees, Debbie ** (Territory Rep) and Robin ** (Case Manager). They were proactive, detailed oriented, and most importantly solved the issue. Our air conditioning needed to be fixed and it was completed in a timely manner with CHW paying for most of the repairs. CHW was there when my family and I needed them! Do not hesitate to purchase a home warranty from CHW, and for an exceptional experience, ask for Debbie and Robin!

I purchased the Choice Ultimate Plan that covers AC repair and upgrade. The home inspector said that the unit was working when inspection. When moving in, we realized that it stopped working. Choice sent a technician that said that the whole unit needed to be replaced, but knew that Choice would not cover it. Choice claimed that because the unit was not level, it was defective, even though it was working. They offered to finally pay $500, even though the whole unit replacement cost was $13000.

I had to call a second time because the first rep (Henry) rudely hung up on me after I asked him to let me ask the questions before he continued with his sales speech. He kept talking, apparently following a script, without any regards to my questions. The second rep (Tony) was a lot more polite and helpful. I was disappointed with the hold time after I called back to ensure that the policy was effective on 9/1/2019 instead of 8/8/2019 as it appeared on the contract.

This is second call this summer. Different problems. He did a good job and everything is working good. I am pleased with Choice Home Warranty. Have had them out four times over the past several years and have been pleased each time.

I was very satisfied with your customer service agent Calvin. He was very professional. I am yet to use your service so I cannot review the service at this time. For what you offer I will definitely tell my friends and relatives about your service.

I am very pleased with how my claim turned out. But I didn’t give 5 stars because i will wait to see how fast I get reimbursed from Choice. My inside dirty water pipes from kitchen were totally clogged on 4th of July. Probably due to holiday Choice was having a hard time getting a technician to my property on the 5th. So Choice let me hire in a sewer service company on my own, and Choice is to reimburse me. So problem solved VERY quickly! I called Choice afterwards and they said everything is approved for my reimbursement. I’m very happy.

Had plumbing issues which was resolved with a very reasonable timing by a very good plumber who was assigned to service it. I have been with Choice Home Warranty since 2014 and the experiences have been nothing but good and, very pleasant. I will continue to be a member and refer choice home warranty to friends and, family as long as the quality of services stay reliable and, satisfactory.

I didn't get everything I wanted in this plan's purchase price, waiting time, and monthly payment. However, another plan I purchased didn't provide the service I paid for and renewed my plan well before it was due, charging me another $400. I checked out a 3rd plan before deciding on this one. I came to the conclusion that no plan was the "exact" fit for me, so I took the one that "fit" the best, even though it cost a bit more. I still have some questions, but will wait until I read through the contract.

Rep was informed and helpful. Only thing I see needed is a discount for disabled and older customer... Thanks and looking forward To coverage for the unexpected problems!! Thanks Thanks Thanks. And looking forward to your reply and thoughts on new discounts for disabled!!!

Day 1: I created a claim to fix water leak in my ceiling. It was promptly addressed but my ceiling had to be cut open to fix the leak and I was asked to open another claim for getting the drywall fixed. Day 2: I called-in and asked the customer care rep to open a claim, representative opened the claim and assigned it to HRM Services. Usually the vendor calls to confirm the appointment but this vendor didn't call neither sent any emails. I stayed back at home skipping office and called the vendor multiple times. Initially call was not answered and when answered I was always told that they are reaching in next 30 mins. That never happened and when I called CHW about it they did not respond satisfactorily. All they said was that I have to wait for the vendor to respond.

I was very pleased with the courtesy and information that Jeff ** gave me in negotiating the Home Warranty contract. He was patient and stayed in touch. I made a bad choice for another co and his timing to not give up on me was true serendipity. The price is several hundred dollars less than I was quoted by your competitors. Hope your service is equally as good if I need to call for repairs.

A/C stopped working. Problem reported at 8 AM. Order # confirmation received by text message and then further updates on who would be coming, within what time frame and how much I would need to pay. A/C problem resolved satsifactorily within 4 hours of reporting the problem.

When repairman didn't show up after a 5 hr. window, I called the company. They set to come repair my unit. They said they declined the service order and don't do business with CHW because their program is so bad. $75 deductible when man walks in the door and only pay up to $100. A.C. has not been working properly for 2 weeks and they only gave me a bogus date for repairs. AVOID THEM!! I've paid over $46 month for 6 months, and they will not repair my unit. I am canceling IMMEDIATELY!!

Jennifer was very pleasant to talk with. Not forceful like some of your other persistent sales reps. She worked with me to allow me to become a customer. I hope what she has told me is true. Wont know until tested.