Choice Home Warranty Reviews

I am already worry free. This is such a comprehensive plan covering kitchen appliances to plumbing and ceiling fans. To have only one place to call no matter what is wrong is so comforting. It’s beyond words. I don’t have to try and call 3 or 4 different locations and get price quotes. Or try to buy the parts online to repair myself only to find out I ordered the wrong part and I can’t get that part anymore.

Serrano A/C and heating originally said they would arrive in 2 days when my house temperature was over 90 degrees. After several calls Abel came to my house at 5 PM. He replaced a defective part and the unit started to work. There was a question if Choice would cover the cost since it was after hours.

My AC/Heating Units went out (condenser, etc) and I was charged $9755 to replace everything because the units were builder's grade materials and failed after 6 years. I have had my Choice Warranty policy since I moved into my house 2 years ago. The first time I have a large claim, which is why I bought the policy in the first place, they refused to honor it. They are a rip off if you have a large purchase. They will pay for the little things, but for the larger, more costly, expenses, they deny your claims. Even the repairman stated that it was wear and tear which they cover, and they still refused it. DO NOT BUY THIS WARRANTY!!! You will be ripped off!!

The customer service lady (Faith) was very kind & helpful in filing our claim. The claim was filed quickly!??? Now we wait to hear from a company who can help us! I will do a follow-up after service is finished!

Air Conditioner not cooling! The service and simplicity on filing a is absolutely 5 Star. The repairman showed up on time the next day and totally fixed the issue. The tech was extremely professional throughout the entire process. It's well worth the small price of the annual contract.

We purchased a home warranty through Choice Home Warranty in April (I believe) of 2019 - just after we bought our home. Around the first week of May, our fridge just stopped working. We called, a tech came a few days later, and replaced the mainboard. Other than losing all our food due to the days to wait and then waiting for the part for another day...pretty smooth transaction and we were satisfied.

They are a complete joke. They have loopholes for everything and do not cover anything. Their technicians are terrible and it’s been an infuriating process. For several big things in our house, we’re supposedly covered under warranty were denied. For example our furnace broke and leaked causing major issues In our home but the way it broke wasn’t was their way of not paying for anything. Their policy makes it seem like they cover it all, but their fine print is their loop hole to not cover a thing. Do not waste your money. I’ve never had such poor things to say about a company, but seriously one of the worst.

Just signed up. Not looking for any claims. Just looking for good service should that situation arise. It seems that this company answered all of my concerns. They were most efficient by immediately sending me the contract. They were also good enough to mail me the contract.

I was lied to and misled, I was told I couldn’t select the monthly payment, I had to pay the full amount at that moment, even though your e-mail to to me said I could otherwise the cost of my policy would be more expensive.

Choice Home Warranty contracted with "Stay Cool With Rob" HVAC services to fulfill their warranty obligation to our policy, However, the subcontractors that they worked with were not held accountable and failed to fulfill the service. Then Choice failed to follow through with making sure the the repair was made and service completed. Choice Home Warranty does not seem to work with responsible contractors and these contractors collect the service fee without fixing the problems that are the very reason homeowners employ Choice Home Warranty. Hence, fraud seems to be being committed, which wastes the homeowners' time and money.

Kendra was wonderful. She listened to all my questions and answered me in a very professional and courteous manner. She is a wonderful representative for your company. Because of her demeanor, I did not hesitate to sign up for coverage. I only hope, should I need to utilize this policy my dealing will be as pleasant as the one I had with Kendra.

1fl AC unit not cooling, noting that the outside unit is not running. 2fl is working just fine... Past experiences have been very favorable...let's see if the trend continues with this instance! Upon complete of this incident will be a true testimony of my level of satisfaction.

A few days ago I put in a request to receive a quote for a home that I am purchasing. Unfortunately, I was unavailable each time they would call me, thankfully they kept calling and finally got a hold of me this morning. The representative was very professional and friendly, answered all of my questions.

Response with estimated time of arrival was very reasonable. I received my confirmation within 2 hours of my initial filing of the work order. The online website is very user friendly without having to place a phone call and be placed on a long hold time. Repair person arrived promptly and performed professional and courteous service. It is also comforting to know the company performing the service is local to your community. Greatly appreciated the prompt service with temperatures rising.

Seth was really nice and helpful. He made sure to give me the best offer as a veteran! Looking forwards to working with Choice Home Warranty. I hope not to have the need for filing a claim, but if I do, I am hopeful that I will get the same service I got today when signing up for your 5 year discounted plan!

Broken air conditioner. I called at 8:30 in the morning. Had an appointment within hours. This was great because it was 119 degrees outside and 99 in my house. I was pleased with the crew who showed up. They not only fixed my a/c but took the time to explain what was wrong.

I was hesitant at first to participate in CHW’s program as my home is only 2 1/2 years old and I could not imagine that anything would go wrong. However, I took the policy and I am thankful I did. When my air conditioner broke I immediately called CHW. They scheduled an appointment for 3 days later. A technician came to my home, diagnosed the problem and fixed it on the spot. I saved a great deal of money because I had the program. I would not hesitate to recommend Choice Home Warranty. Thank you.

Always very professional and service is always on time. Very helpful and knowledgeable. Great product. Will recommend. Talked with C ** about a coverage. He helped with that. Thanks Chris. I've been a customer for a very long time and and just signed up for another three years.

We had a plumbing issue and the service tech. (Randy) from Lakeside Plumbing showed up. Was so professional and had the problem fixed and was gone. He cleaned up after himself and all is working great now. The service was excellent.

My A/C unit was rattling and not cooling sufficiently. I opened a claim and was set up with a company. The company came out a couple of days later, collected the $75 deductible and said they just needed to top off my refrigerant and I should be good. The next day my A/C unit did the same thing. I couldn't get a hold of the company that came out because each time I called their VM said it was full or if someone on the rare occasion would answer they would say they'd call me right back and then they wouldn't call. I called Choice and told them and they said I could get another company but I'd have to pay another $75 deductible. Then when they finally came back out I had to pay $300 for a leak test because Choice doesn't cover that. The company told me that the condenser valves were leaking. I asked if there was rust and they said there wasn't but this is just how the end of life comes to an A/C.

I found my experience with Choice to be outstanding. My AC compressor failed and within 24 hours my claim was approved, and the part was ordered for installation. I was also thoroughly impressed with the AC company, Integrity Heat and Cooling, that they chose to do the work and look forward to the installation.

Washing machine malfunction. This is The second time in less than 3 months that I have made a service call to Choice. On both occasions, the representatives have been courteous and the response time has been impeccable. The texts and e-mail alerts are very reassuring that your service call has been activated and it allows you to track the status of your claim without having to repeatedly call a 1-800 number waiting on hold forever to find out the status of a claim. Awesome customer service and follow-up.

Updated on 08/26/2019: ON 08/17/2019 I contacted CHW about my hot water heating not working. They stated they would have a "technician out within 24 hours. Well, 24 hours came and went. I called everyday,at least once a day on 08/19,08/20,and 08/21. They sent me a email on the 08/21 stating a contractor was coming out between 11 a.m. and 3:00 P.M. At approximately, I called the contractor who stated, "They never contacted me, but can be there within a hour". When the contractor got here, he stated, "They dont make this water heater but will check into getting one." Never heard back from Contractor. I called him. He stated, "I cant wait 30 days to get paid." I called CHW, they stated "they were locating another contractor".

A contractor was sent to us by Choice and a few pictures were sent to Choice with an explanation of what the technician thought the issue was. Choice comes back and says the issue is not due to normal wear and tear and will not cover. We prepaid for the home warranty for 60 months. I told them after appealing the claim that I want to cancel their service. The refund for the next 43 months coverage had a deduction taken out for claims previously paid out on. Big SCAM. You are better off putting the monthly fees into an account for a rainy day. Contractors are not top quality.

Had a problem with our Microwave, called CHW to schedule a service call/repair. CHW process was very easy and the consultant was very professional. Received, confirmation email that repair appointment was scheduled listing the name of the repair business and their phone number. This email arrived within 1 hour of our initial call. Within two hours we were contacted be the repair service and a date and time was scheduled. The next day the technician was at our house, determined the problem was a control board and notified CHW. Within one hour we received an email from CHW announcing the repair process was approved, and the repair service was given the go ahead. The only downside, the control board was a "Special Order" item. Outside of this glitch everything within the process was excellent, both from CHW and the repair service. EXCELLENT!

Made a request online to have my a/c checked. I got a call from Choice in less than 15 min and an appointment by three o clock the same day. The repairman arrived around three thirty and fixed the problem. He was friendly and quick. Thanks Choice from Randall.

Choice Home Warranty is reliable and I highly recommend it. As soon as I need them I get help. And it is way cheaper that looking for someone to provide the service that I need. I am planning on renewing my plan. Thank you CHW.

My experience thus far with Choice has been great. I submitted a request to have my leaky washing machine repaired around 4pm, I received an email that evening saying that someone would be out the very next day. Thank Choice.

For sometime, I was looking for a home insurance warranty company that would serve and help with domestic appliances. My sister recommended Choice Home Insurance Warranty company. She also had recommended Mr Frank **. As it turned out, he was very courteous, helpful, and knowledgeable.

I called and got my plan set up today with Sam. I transferred from another company and hope this service can work out satisfactory. When AC service is needed, you need to have service, and should be reimbursed as promised.

My elderly parents purchased Choice Warranty's Total Plan in 2018. They submitted a claim for their A/C 8/1/19. 20 days later I have been on the phone with Choice 15+ times attempting to get claim resolved and someone out to fix the A/C. I have caught their reps lying to me countless times. Let's not mention the double-talk. I have now been told today that the claim has been escalated to "emergency" after I threatened legal action and that I will receive a call from a technician within the hour. The hour is up in 10 minutes. I'm not holding my breathe at this point. In the meantime, my parents have been without A/C in Oklahoma (100+ degree days).

I received a denial letter stating. "Your claim was submitted on 08/12/19 and was assigned to Air Advisers on 08/13/19. After the appointment date on 08/14/19 the technician submitted details pertaining to your system failure. It has been determined that there is a restriction in the refrigerant line. This contamination of the sealed system is the result of foreign materials in the line and does not occur under normal wear and tear conditions. Please refer to your terms and conditions section A number 2; which require the system became inoperative due to normal wear and tear."

My AC went out a couple days after moving into my condo and Choice Warranty was immediately on top of the claim. My local agent, Gary, provided assistance with quick and easy communication, regular check-ins and a clear instructions on how to proceed and what to expect for the duration of the repairs. Extremely pleased with their service and highly recommend to anyone looking for peace of mind!

Amy's Plumbing was dispatched to solve my plumbing backup. Ken called and let me know they were on the way. They jumped right in and took care of the problem. I really appreciate how quickly they reacted and they were such good guys. Great Job Ken and Amy's Plumbing. I would recommend you to others.

The appearance is terrible with Choice guarantee call because the air conditioner didn't cool enough. A technician came, took photos, did not open the air to see what happened, the only thing he said is that everything is clean, he also said something that seemed strange to me "that the coins had to have some ice to cool well". When the technician's report arrived, what he said was that my air had Air Duct Contamination and that is false. The ducts were replaced 6 months ago throughout the house, for this diacnic the insurance did nothing. Asked for a second opinion because this technician nor saw anything of my air and I charge $ 60.00 for taking photos of the coins that were clean.

I filed a claim to have my A/C looked at. The same day they called and came the following day to fix my A/C. The service is great and quick. I would recommend to all my friends and family. Everything was seamless.

Today, signed up for the yearly plan at $525.00 which was charged to my credit card, I was also charged $40.00 for my previous contract ** at the same time. I feel the $40.00 charge is an error. Please explain or correct.

I opened a claim to have my AC unit serviced. I let a few days pass & called in because no one had called me back. I had to find my own repair company because CHW gave me the ok to find someone because they could not find anyone. Repair company came out, fixed the issue & clearly told CHW that system was old & changed a part. The claim went into review & then I saw it was denied. So not only did I have to find my own repair company, I paid $600 to have the system repaired & then CHW blames me for lack of maintenance which is not correct when cleans the system just a few months back & had it serviced fall of 2018, less than a year from when I opened my claim.

Natalie ** was wonderful to work with in obtaining this essential coverage for my property! She definitely went the extra mile. A credit to your organization. Definitely will recommend her and your team to all of my contacts. She even stayed after hours to ensure I could get my necessary discount for multi year policy!!! Thank you Natalie!!!

Was speedy in getting a response and a technician to contact and set up an appointment to fix the hot water tank issue. Fast replies and follow up. Unfortunately the tank needed replaced and that was not covered by the warranty.

When I called "At Your Service Heating Cooling & Home Repairs", Mr. Robert ** answered promptly. When I explained the nature of the claim, he agreed to come out immediately to stop the leak. He was knowledgeable enough to assess the problem quickly and fix it in a matter of minutes. He gave additional advice to mitigate further damage to the property. He was very kind and very professional. This was my first claim since signing on with Choice Warranty. I was very impressed at how smoothly the entire process went.

I received a call from Choice after filling out a application online. I felt the representative knew what she was doing, I felt very rushed into making my decision. I asked her about looking on the BBB she said she had been working there 10 years. I would like to know if you are listened on the BBB. Money is so hard to come to get taken advantage of.

The kitchen sink was stopped up. This happened Monday late afternoon, I placed a claim online and within 2 hours I received an email and phone call stating whom my plumber was and their information. The following day my stoppage cleared up.

I had developed a problem with the electrical switches. The problem being that when I flipped a switch on, it would not turn on the light. Some of the switches were single phase and some were three way and four way switches. Also a ballast went out in one of my overhead lights and had to be replaced. These guys were very professional.

Air Conditioner. I called my local technician who came out and discovered a bad capacitor on the unit. We called in, he talked to the authorizing agent and was given the okay. I am waiting for a check to reimburse me for what was done.

Wait time five days 12-19 August 2019. The wait time is too long!! Two senior citizens, one with PTSD and a stroke. We survived! My air conditioner went into heat exhaustion on Wednesday and passed out. I panicked and went into mental thoughts on repair cost. Totally forgot about CHW. Found the warranty, called and talked to a “true customer service” agent. The lady took control of my issue, we got disconnected, she called me back and made the appointment.

This afternoon I agreed to continue my service with your company before it expires on 9/18/19. I spoke to a Mr. ** who stated that an email would be sent to confirm my payment and to confirm the terms of my plan. I have not received either!! What Mr. ** did do was try to pressure me into making a decision about an additional plan after I repeatedly explained to him that I needed to speak to my husband.

I have placed two claims with them (dishwasher and A/C), and the cut=rate techs that they sent out were unable to fix the problems. We had to use our own repair people, and they found reasons in the fine print of the contract to refuse reimbursement. They are crooks!!!!

We originally called Choice Home Warranty due to a significant condenser water leak above the AC blower in our home's basement. The technician from their referred vendor found the water leak to be caused by clogged drain pipes and/or hoses which he indicated he cleared. He then asked if there was any other issue to which I responded that it seemed the house seemed to be excessively humid or moist when the AC was in operation and that the AC seemed to be working somewhat harder to cool the house this year versus prior years cycling more often than in prior years. (We typically have the AC/Heating system maintained once per year by the installing vendor as well as we change the air filter every six months. That is how we have been able to get 25 years of service from the system.) The Choice referred technician indicated he would get his gauges and check the system for any issues.

AC Stopped blowing. None of the CHW service technicians picked up the ticket to repair my unit. I was able to contract with a local well known Tech to get the problem resolved quickly as it was very HOT in my home. CHW was flexible enough to work with me on this pressing issue.

When we bought a house we had the seller cover a year of Home Warranty. I chose Choice. It was a mistake. You have to scour the contract before calling about a repair as it is full of things they do not cover. They often send incompetent contractors: one told my wife there were no hot water pipes running to the master bathroom. They are not able to promptly service many calls - i.e, an AC going down during the hottest week of the year in Houston.

The serviceman was right on time. He told us what we needed to do to keep from happening again. He was courteous, polite and efficient. He went right to the problem, checked everything out, then fixed it. We immediately followed his instructions.

Air conditioner problems. I have been very pleased with the service I have received. You have been very helpful with all the information you have sent to me. I have told others about my clams with you. I thank you very my.

Neil ** was just wonderful. Explained everything in great detail and answered all our questions. Would definitely recommend. A friend referred him to us and we will do the same. Only gripe was when he HAD to tell us about the deal we would get if we paid more now but received longer coverage. Just not ni our budget... but we had to hear the, entire shrivel - reminded us of buying a car!

I just wanted assurance that my house problems would be taken care of with fix expense each time. I don't need any large unexpected expense being retired and on somewhat limited funds for repairs. This Choice Plan seem to match my need.

Phone sales. I have not had to use your services. I just signed up a few hours ago. But Benjamin ** did a fabulous job representing you and answering all my questions. I’m not used to buying anything on the phone but he was excellent. I had follow-up questions and had to leave him a voicemail. He responded within seconds. Very impressive gentleman. I hope the company is as good as he is.

I am pleased with the recent service provided by Choice. Moving to a new home could be stressful and when something goes wrong in the house even more stressful. However, my experience with Choice has been extraordinary. My issue was resolved, no hassle on my side, just to wait a few days until a technician in my area was available. Luckily enough I could wait so that the issue could be repaired by an approved tech. Awesome job and very happy with the results. Thank you.

Claim was submitted 7/5/19 after I had noticed A/C unit failure. Had to jump through hoops for approval process (several appointments, documents that units were in working order previously needed to be provided). All of which I supplied expeditiously. This meant I had to coordinate with my realtor and previous homeowner to obtain all of the documentation that CHW was asking for. On 7/19 my claim was finally approved... Mind you, I am still responsible for over $2,000 of the repair costs at this time! The HVAC equipment needed to be ordered so repairs did not commence until 7/26. My scheduled repair for Friday 7/26 morning was late (Multitask Repairs did not arrive until after 12:00 PM). Jonathan (my service technician).

Repairman came and check the freon gas. He charged me for the gas approx. 1.75 bls. I want to be reimbursed for up to 2 lbs of the gas. Also the charge over 60.00$ service charge. I have been with you for at least 4 to 5 years. Thank you.

Updated on 08/20/2019: When I appealed my case the manager called me and we discussed it. She asked me to wait for a minute for her to review my case. When she came back she said, "I do not know how our agent assigned and dispatched a technician." She gave me a bunch of bull that the policy does not cover the detached duct from the AC. Even their own technicians talk bad about this company. This company is like ALI BABA AND THE NINETY NINE THIEVES. I'm not going to respond back and forth with the company in private because I have nothing to hide. I do not trust this company period.

Ice Maker. Lone Star Appliance promptly responded to our service call w/ a 3 hr window for arrival. Jason arrived shortly ahead of designated time, which was great. He was very polite, set about doing his job and was able to complete the repairs in short period of time. Very well handled!

Fixing my clothes dryer. I was very pleased with the repair man. I asked him if he could come sooner than the scheduled day of Monday. He did so. Came that same evening and diagnosed the problem right away. He came to put in the part the next day, his day off.

1st Complaint: On 7-31-2019 filed claim with Choice Home Warranty. Washer machine was not working properly I. On 8-1-2019 CHW contacted me to inform me that iRepair Appliances was scheduled to come out on 8-2-2019. Technician arrived. Paid him $60.00 service fee. Tech informed me problem with compute panel on washer and he was going to forward diagnosis to CHW. On 8-6-2019 I received an email from case mgr. Salahudeen **. It is more cost effective replace washer than to repair. I will receive a check for $350.00 in 30 days.

I purchased a 5 year contract with Choice Home Warranty and have nothing but issues. First it was to be 4 charges to my credit card for full payment. They have placed over 7 months of charges and I still have not been reimburse for all the extra charges. They have denied repairs because the part had the word valve in it and they do not replace valves. They denied repair of a drain because it was in the shower.

I was pleased with the quick service that Kelly ** did. I was still on the website trying to fill the blanks when she calls me. I was so surprised I told her that I wasn't finished filling out the registration form and she said she could help. She told me that I was able to qualify for the senior discount and if I took the 3 year program I could save more. I did appreciate the time that she gave to me and was very personal too that made me comfortable talking with her. She was very friendly and took extra time to answer all the questions that I had. Thanks to Kelly ** Choice Home Warranty has a new Customer.

A repair person came to look at our cooktop. He was courteous and professional. He arrived on time and explained what he was doing. No repair was recommended as the cooktop did not fail. He said to call if it failed again.

I bought my house 2 years ago and it fills like everything is falling apart at the same time. CHOICE has been great. My last 2 claim experiences were awesome. The first Claim# ** was taken care of within hours of my submission the next one (for our AC) an appointment was set in less than 8 hours for the next day. Partnering with CHOICE was the best decision we made.

We are very pleased with Lopez A/C. They came out right away and diagnosed problem. They submitted their information to you and came the next day to install compress motor. Extremely polite and explained exactly what was being done. Very happy with this experience.

Your service are awesome. When I called requested work order for my dryer within 5 minutes I had appointment schedule. After my appointment, I received email, gave me what you company ready what on my claim. Thank you all so much???

Thank you so much for coming to my aide when I need you. You were so prompt in attending to my need and taking care of the issue the same day. I call for a service, the customer person was so nice and friendly, she immediately set up my claim and the next day a repairman was dispatch to my place to fix my AC. This is the best warranty company I have been with. Thank you again.

Contacted customer care to place claim. Operator was helpful and friendly. Vendor response time was excellent. Vendor responded and repaired AC same day. We have had other home warranty vendors. Choice Warranty is outstanding. I have referred Choice warranty to my Real Estate clients and friends.

****WARNING**** Contract expired today. Sales department called 5 times even after I requested to be taken off list. Said that they knew I had requested to be removed and snickered. Had to file FCC complaint to make calls stop. Spoke with 2 "managers" that said they would take action, continued to receive phone calls. Filed complaint with BBB and with the company. Do not do business with this company. American Home Shield has all of our warranty contracts now!

I called to renew my home warranty. The first individual I spoke with gave me false information saying the plan a almost doubled in price and that there was no plan that would give me 15 percent off last years price... When I was looking at the email.. then transferred me to a different department when I asked for a supervisor... these bullying sales tactics are not acceptable.

DO NOT TRUST CHOICE HOME WARRANTY FOR ONE SECOND!! After repeatedly being assured Choice Home Warranty would cover all appliances, AC units, furnace, sump pump, etc. in my home (I was manipulated into paying extra for better coverage and paying for a 3 year warranty), and that they would be prompt and professional and honest, I signed up.

I can say that so far I have been very impressed with the service that I received from Choice Home Warranty. The representative explained everything thoroughly and was very pleasant. He gave me every discount he could find which was very important to me since I had just my husband who took care of our home and I am on a fixed income. Thank you, Aaron. You represent your company well.

Aaron was very Knowledgeable and Courteous. He was informative and very Friendly. Aaron Answered all questions and provided additional assistance when we requested additional coverage. Explained in detail what services were provided. He explained in detail the cost of requested coverage. Aaron was very kind and patient. I would definitely refer a friend or family.

Quick response, quick analysis. Can't beat it with a stick! Repair tech very pleasant and explained the situation. He was correct. I have found CHOICE diligent in providing qualified and knowledgeable companies to represent their WARRANTY program. I have no problem recommending CHOICE to my Real Estate clients or neighbors.

Anytime I communicated with Choice the staff was polite and helpful. At every point, I was sent a confirmation text and or email explaining the next step. The repairs have not been done yet. I’m waiting on the contractor to contact me to schedule a repair date.

I purchased the full plan from Choice Home Warranty NOT the basic plan. Our AC Conditioner went out in Phoenix Arizona. They sent out a tech named Ricardo from Crispy Heating and Air. This guy looked at our AC and said the pipes are frozen and said they needed to thaw before he could do any work. He said we had to turn the AC off for 2 hours then left and said he would be back. Well the pipes thawed in 20 minutes in the summer of Phoenix. Ricardo (Rick) could have waited for the pipes to thaw, didn't even look in the attic. And this Ricardo guy was mainly interested in giving us his business card so we could call him for side work. Rick said it was because we had clogged filters and to leave them off. But the pipes still froze anyway and still NO cold air.

The technician assigned was great, let my dryer better than new. Appliance Remedy, thank you! I am very satisfy and please with the professionalism and courtesy. CHW normally assign the repairs pretty fast to acknowledging professional. Never have a complaint.

I was please with service performed and the amount of time it took to perform the service. The plumber was friendly and knowledgeable of the issue. He looked at the issue first and asked me questions to get an idea of what the problem was before he started the work on the issue. The tub was stopped up and toilet was leaking.

Living in a remote area proves to be a challenge to find the right pros to repair anything. This company not only found the right company for the job but took the time to call to find the right company to do the job and complete it as quickly as possible.

I signed up with Choice for my summer home. The sales agent took my credit card. He said I would receive an email with all of the details, plus his name. I never received anything. Now you have my credit card. I wanted to insure my home. I do not even have a phone to call if I need service. I have another home that is insured with Choice. I wanted to put both together for a discount. I am now out. Please get back to me. I do not want a phone call. I want an email with the details.

AC Technician showed up next morning at 8:30 am per note from CHOICE, He determined the issue quickly (the capacitor was not wired correctly). The problem was corrected and the system was up and running quickly. I will definitely recommend the AC company to friend.

After much comparison shopping online I decided to purchase a Choice Warranty program. They had all the features that I wanted in a policy. They were very helpful, answered all my questions and were able to meet my needs. I’m new to the state of Nevada and had no friends or family that I could ask for advice on a company. I like how everything was explained in a simple but precise manner. Here’s hoping I don’t need this policy but if I do I hope things will go great.

Great initial experience. Kayleigh ** was exceptional in explaining the details of the service and in answering my questions. I hope the rest of the experience is as pleasant as this was. Would gladly recommend CHW to a friend or family member.

Job well done, quick, pleasant. Would have this gentleman again. He replaced my garbage disposal, cleaned up, explained what he was doing and chatted a little bit as he worked about his family. The communication was a little weak when I try to call him. My suggestion would be to make the window a little smaller or let the customer know about what time the person will be there. I waited from 11 to 3 and it would be nice if you let people know what what the smaller time window would be.

AC repair. Technician was great. He was friendly, professional & explained everything to me well. Naturally warranty didn't cover what was wrong. Freon and repairing leaks should be part of a warranty. If that was covered, there would be less likelihood of eventual replacement.

Horrible experience just trying to buy a plan. Have not even made a claim. They called me, and I bought 2 plans for a home we are selling and one for a home we are buying. A man by the name Mr. ** was so aggressive and rude when I didn't want to buy the locked in 5 year rate that at that point I literally thought I was being scammed by someone that was pretending to be Choice Home Warranty and was trying to get my money and information. That's how aggressive and rude he was.

Going through the site is easy enough. However editing an error on the address of coverage is not possible. My credit cards are tied to my present address, but I'm buying another home at **. I am not able to correct this error. So I'm going to be forced to send time and the run around that I expect to go through on the phone.

I bought their warranty and waited for weeks after my water heater broke for them to come and fix it and they denied the claim. It's funny how when they sell you their crappy warranty they and say everything is covered no matter what but then when you need them they will say, your water heater is too old, lol WOW. I called to cancel and had a salesman about to cry on the phone when I called to call them to cancel the warranty and he was offering me half money back just to give them another chance, I know it was waste of time but I gave them a chance.

I "bought" the warranty when we closed on an existing home less than a year ago, a "premier policy" with replacement of repair coverage. 1. Two months after moving in our sump pump alarm went off. They were quick to respond with a plumber guy in a truck; he ripped into my closet wall to get to the pipes and suggested they were frozen. Oops, frozen pipes are not covered. Paid deductible and he left. 2. AC not cooling. Called and guy came out; says it's all working fine. Paid deductible and he left. Had neighbor's AC guy come over and fixed it in 15 min.

The Customer Service Agents for Choice Home Warranty were very helpful and cordial. I recommended a garbage disposal service company to the agent and solicited that company while on the phone. The Service Technician Replaced garbage disposal quickly and easily.

I have owned a home warranty (contract) with Choice since 11/2017 and have only had one small claim. Our Air Conditioner stopped working on Sunday around 4:00am. We live in South Carolina, and it is August. The daytime temps are around 95 with a heat index of 112 right now. My husband is recovering from Cancer treatments and has a problem with the heat. When I called and started the claim with Choice, we were told that it would be Monday before they could get anyone out to check the system. The technician came out, and then called us when he had submitted his findings to Choice. I called Choice, explained that this was rather urgent, and asked when they would give permission for the system to be repaired. I and was told that they would let us know by 7:00 pm what they would pay and when it could be repaired.

AirMax - Jose was awesome. He was very busy with our heat being over 100 but he called me several times to update me. He also did not try to upsell me any AC service. Only request: I have referred two people to you - Linda ** and Pat ** - both of whom signed up. They said I would get an extra month coverage. But I never hear from you when I refer someone. It would be nice to acknowledge my referrals.

My A/C quit working Saturday night, I contacted Choice Home Warranty the following morning. By Sunday evening I had a approximate appointment time for Monday. The company was prompt and friendly. My Home Warranty covered all parts and service. All I had to pay was the $45.00 service call fee.

It was a no brainer when discussing value compared to other companies. The individual helping me was very thorough and easy to talk to. I think he explained the plan well and how in the long run I will be saving money so I decided to purchase the 3 1/2 year promotional plan.

Policy #: **, Claim #**. I have had a broken AC in almost 100 degree weather for longer than 72 hours. My case manager has not responded to my voicemails, emails or messages online. I called them several times and never spoke to the same person twice, all of whom gave me the run around. I still have not heard from my case manager. I have never been treated in such a disrespectful manner as a customer. More importantly, I received an illegitimate denial of my claim. I am sure other customers have had similar experiences. I share my thoughts/opinions in the hopes that other customers may have use for them or read this before entering into a long term contract with CHW.

I signed up for a 7-year home warranty with Choice after they solicited me. Since that time they've failed miserably each time I have attempted to use the coverage. Deplorable service, NO coverage on most items, and outright lies during the sales process have been my experience so far. Most recently, my built in microwave developed a display glitch and doesn't show the time right. CHW is refusing to cover it, stating it is a "countertop" model (it's obviously built in) that they do not cover. I've already had 2 contractors out since June 26, over a month ago, and they lose their contractors' records and they never follow up for completion.

Choice Home Warranty is a sham Triumphant at cheating their customers. Please don't fall victims to the false and insincere information about HVAC coverage that Choice Home Warranty displays on their webpage. Our AC unit failed and Choice Warranty made up stories of a possible power surge to deny our claim even after 3 different technicians clearly stated the cause of AC failure was a grounded compressor which could be because of weather or manufacturing defect or even just spontaneous failure. And yet Choice Home Warranty just stuck to this made up story so as to use it as a clause for claim denial. They also will just avoid picking your calls once a claim adjuster has been assigned for fear of having to answer valid challenges to their denial and then they will make up lies as to why they can't accept the claim. Choice Home Warranty is a sham and doesn't care for its customers.

Mr ** was very professional and nice. He explained the program to me with a lot of knowledge & patience. I’m waiting on my detailed warranty in writing In the mail for my record files. This will be something I can refer to if necessary. Overall my experience was good.

Plumbing stoppage - The personnel at CHW were friendly and prompt at assigning a company to solve my problem. The company assigned the claim phoned ahead of schedule, showed up as scheduled, and solved my problem in a timely and professional manner. I am well pleased.

Great experience, I’m excited about this coverage that will give my husband and I a peace of mind. We have owned our home for about ten years and now we can rest assure of total repair should it becomes necessary.

You almost lost me when a sales rep called me and then when I explained I was at work he hung up on me. The second gentleman was okay. I have a feeling you all work on a commission. I did notice after I hung up and he had taken my credit card information that in the coverage under service it states "You will pay a $60 trade service call fee (“Service Fee”) per claim or the actual cost, whichever is less. The Service Fee is for each visit by a CHW approved Service Provider." This says $60? I am paying $75. This is in black and white. Why am I paying more?

Mr. ** was ahead of schedule and very professional. My appoint was on Wednesday, and he called on Saturday as ask if he could come on out as he was in the area. He and his partner did a great job. I would highly recommend him to anyone and I would use his services again.

Overheating problem, checked out dryer, found lots of lint. Said our piping to the roof must be plugged. (Not covered in warranty. We understand.) The technician that came over was very thorough and polite. Overall a great experience.

Total professionals. Repaired and programmed remote for garage. Explained problems and provided input to prevent problems. Three weeks of use and no problems. My wife and I have highly recommend Choice Warranty to friends. Thanks for a job well done.

I was denied for a claim over something very trivial so I wrote several bad reviews. The company contacted me begging to remove my reviews for a full refund. After more than a month I contacted them about my refund. They stated they issued a refund and to a credit card that I do not own. They issued a refund to some stranger then told me there is nothing they can do and I'm "SOL". So, I'm renewing my reviews. Please for the love of god steer clear of this scam organization. PLEASE DO NOT BUY!!

I had problem in my garbage disposer in the sink. I called and the appointment was fixed. It was fast and easy. Excellent job! The mechanic came as scheduled, fixed the problem and left. I am fully satisfied with the job done.

Repair Ref/freezer and also another one was garbage disposal. My only complaint was the time it took to find someone in my area for repairs, but you never know it may have taken me just as long calling them direct. I am very satisfied with the entire experience. (I am so thankful for having this plan - I am a widow on social security and this really helps in keeping my home)

I was just trying to get some information to compare to the warranty coverage I already have that is expiring at the end of the month. I felt extremely pressured by the salesperson to make a decision "right now." I agreed to signing up for coverage but when I received the copy of the policy there were already discrepancies from what was agreed to on the phone, and after the fact I learned that if I wanted to cancel there was a $50 fee. I already feel like I am being robbed and the coverage hasn't even started.

Mike ** was my contact, he explained everything. Answered my questions in a prompt and professional manner. Would recommend this warranty experience to anyone. Mike even called me back as I had asked him to, he is a champion employee.

Came for my AC and was the gentleman was very courteous. He said he checked out the unit very thoroughly and found my problem was just a filter. I really appreciate the professionalism that this young man showed. This is my first time calling and was very pleased. I will recommend you.

DO NOT USE THIS COMPANY! Our upright freezer stopped working. They said it was too expensive to fix so they offered us $345 for a freezer that even during the best sales would be at least $700!! I asked them to replace it then, the case manager just kept repeating it is under their discretion to replace or offer the "cost" value. He stated they no longer replace items..EVER! I asked for a manager and he stated he was the highest in the company... WOW. Answering the phone on a Saturday, that is dedication. He was unwilling to further review, speak to a superior (which I am sure exists). DO NOT USE THIS COMPANY. I am BEYOND upset regarding this.

Online claim went smoothly, response was with hours, technician rescheduled work and came next day, repair parts were obtained and technician returned within an hour to complete the work. Can’t get better then that! And the most friendly service people both online and in person.

Sal was very helpful in getting my questions answered. He has a pleasant voice and a great attitude. I had to call him back then he called me in good time. I have always had a good experience with Choice.

I called CHW 7:30 AM, problem being an air conditioner not working in Florida. 11:30AM now, still no authorization to go ahead or not with work. I had to call telephone number for existing claims, took 2 calls to get claim & company together. I contracted with Heat Busters due to CHW using them when I had signed on with CHW.

Called on 8/5 to report a problem with my heat pump not cooling, the exhaust fan stopped running. Claim was recorded incorrectly. Waited for a couple days of triple digit heat communicating with service either offering me the reimbursement process which is a total joke because all the contractors in the area will not work with your company from past experiences. After another I started to read some objective reviews and read where a man in Texas reported his A/C out on 7/4 with no resolution by 8/8. I decided I had waited long enough and called a local company who responded immediately, replace the capacitor and had my A/C running in an hour. CHW responded by saying that I should submit a claim for reimbursement. The company I used refuses to work with CHW and after reading many reviews I'm not going to waste my time to ultimately receive a denial to pay the claim for some reason or another. Totally displeased with my experience.

We paid every month and when our AC broke they refused to fix or replace it. Their customer service & resolutions departments are rude & unwilling to help. The appeals department was even worse. We live in Florida. My husband has Progressive Multiple Sclerosis & we now have no AC. This company is the worse thing.

I would definitely recommend Choice Warranty to anyone. The Co is excellent and the serviceperson was too! Having an A/C break in FL’s Hear is no fun but having a contract with Choice Home Warranty made it a very small interruption in my life. I’m very glad I signed up with Choice Home Warranty. Excellent company.

Friendly, polite, efficient, prompt service to set up the claim. Service call is Monday, 9/12. I hope the repair is covered. Nothing else to say at this time. I've been very satisfied with the Choice Home Warranty company so far.

I had a simple question regarding payment that didn't really get answered. Instead the rep sent me over to other guy that didn't answer me and then sent me to sales that sold me an extension to my policy but still I'm confused why no one could answer my question.

Cleaned up very well after job completed.

After guests left using a "never used" bathroom, we discovered that there was a leak on our kitchen ceiling. I went to the CHOICE Warranty website, to file my claim online. I had never used the warranty before (came with the home purchase, and was nearly expired). It was easy to provide pertinent information and I CHOICE handled all the arrangements for scheduling. I filed the claim over the weekend and on Monday morning, the plumbing contractor CHOICE selected did a fantastic job! I was THRILLED that we had the warranty, never thought I would use it, now I will definitely renew. Thanks!

I had a great experience with the repairman who fixed my air. He called me to let me know that he was on his way, and he arrived shortly. He fixed the problem in a timely manner, and he was very polite and professional.

Tracy knew the process. She was very helpful. I only wish I would be able to be offered the multiyear offer When we sell our home in Arkansas. But we are needing to move asap to BLOOMINGTON, IL. but we are very tight on our budget until the sell. Thanks for your help.

Microwave. I was happy the way case Manager help me, they reach out to me very quickly. I will recommend some of my friends to they should take this insurance. This insurance take care all the appliances and I am happy with their service.

I put in a claims request on July 3rd for a faulty refrigerator. I am writing this review as at August 9th and I still know nothing about when my refrigerator will be repaired or replaced. I was told a part was ordered by the first technician who came out. Then I received a text message after 3 weeks that my case had been reassigned. Now the second technician has said the same thing and it’s been 4 weeks not a word. All I keep getting g from them is calls to renew my warranty and when I bring this up, the caller hangs up by saying oh he is only in the sales department he can transfer me. Line drops. I live in Atlanta. My policy number is **. If you have any conscience at all or know anything about what customer service is, then redeem yourself by calling and resolving this issue. I will gladly come back here to state when it was resolved. There needs to be more decency within this company. Ese **

Updated on 08/12/2019: Now this scam puts out that air conditioning is not covered. They reviewed me to their contract. Clearly covered and they wrote me to get a contractor to repair or replace if necessary as they could not provide anyone. Not only were they totally useless they tried to tell me they don’t cover AC systems. What an absolute joke these scam artists are. Once again anyone who uses them should have an IQ test. Their scam collects fees and cover nothing.

A/C unit stop working and the technician came out to diagnose the issues. They explained the unit is old and no longer works. The technician sent all photos and explains to Choice Home Warranty that it is recommended to replace the unit. It took 5 days after several complaints from my wife and I to decline replacement. Their excuse or reason was abnormal use and not wear and tear! The A/C unit has only been used as it should to cool the home! No other damage is or has been done! This is unacceptable!

The sales representative was kind, very knowledgeable, and extremely patient. He made me feel as though my property was his property. He made me aware or discounts and special programs to help me save money and get the best deal possible.

I just called Quality Appliance and asked if they were still coming because I hadn't heard from them. I LEFT WORK early to be home for this service call. They told me that I was NOT scheduled for today 8/8/19 between 11:00 - 3:00. I WAS SCHEDULED FOR TOMORROW 8/9/19!!!! NOT HAPPY HERE!!!!

Wow, what a great experience. Had a backed up shower from sewer line, called Thursday morning and someone was out within 2 hours. That’s what I call service. From my claim phone call up to the company who was dispatched it was a wonderful experience. I am definitely glad I made the switch to Choice Home Warranty.

We are quick to criticize when things go wrong. We should be just as quick to praise. Well here comes the praise! The whole process for filing a claim till the repair was completed, I am happy with. Like being able to file the claim online easy. And the email responses and updating the info on the claim is a very big plus. Only Item I had that was a little concerning was the sending of a feedback survey to me as soon as I filed the claim asking about my "Overall Experience" with CHW. I feel the survey needs to be sent only after everything has been completed. Which you actually have done here. Which is great, just don't send one as soon as a claim is filed please. (Just my suggestion). Other than that all went extremely well.

Horrible company. You cannot get a hold of any case managers. They simply deny your claims and do not cover. Their contracts are designed based on "component coverage only" and they always find something to deny your claim with. Basically you will waste your money. You might as well save and when something breaks down, pay for it and not waste your time and energy with this scam warranty company!!!

I would have switched sooner had I known about your veterans discount. Your price cannot be beaten. I haven't had the need for a service call yet, but so far, so good! Sal was great and went the extra mile to get me the best deal.

Service was great except a delay in approval. Also there should have been two numbers for Geaux Pro Air. CHW only had one number and not the main office number in Austin Tx. There should be an emergency flag for AC problems on the weekends in hot states like Texas... otherwise great service.

The gentleman I spoke to was polite and factual. I was referred by a friend. I would refer others to this company. I just got an email saying I forgot roof coverage. I had just added it. Your company seems good but too many sales calls before I made my decision.

This company (Choice Warranty) exhibited every tactic to deny my air conditioner claim. Initially they blamed me for not maintaining the system. Then they said it was an old system, and they tried to negotiate a settlement amount that they would agree to pay. Finally, they stopped returning my calls altogether. My opinion is that they'll cover minimal cost repairs and replacements, because they can get a washer, dryer or dishwasher at wholesale cost. But when there is a big ticket claim, they try to avoid the claim...until you attempt to cancel. Then they try to please you with negotiations and promises to escalate the issues, or even offer to give you a few extra months of coverage. After a month of calling, in the middle of summer, I decided to replace my own air conditioning system (approximately $4,500), and requested a refund of the 3-years (prorated) of the premiums that were paid in advance.

This past weekend my AC went out. First time I had to use CHW. They managed to find a way to weasel out of paying. Cost me $415.00 out of pocket. Will be canceling. They said the failure was from lack of maintenance. Not true.

The CHW CSR that I spoke with is actually the reason I switched from 2-10 Home Warranty to Choice Home Warranty. His professionalism and patience with me spoke volumes. First impressions mean a lot! Not only that but going with Choice Home Warranty gives me more coverage (peace of mind) and saves me money!

My pool pump fan went out. Choice Warranty found someone who could fix it quickly. The company came out and fixed it in no time. Running great now. I have had to use Choice a few times now, and each time they have done a great job in finding companies to do the jobs.

We got off to a rocky start with the policy getting issued wrong but they took care the problem quickly. They were very responsive and hopefully all will go well now.

I called to confirm that my warranty would start on the day that was discussed when sold, after telling Henry (the person who answered the phone) what my issue was I was sent to another number that disconnected me. When I called back Henry acted as if I was bothering him and in the middle of me explaining what happened he again sent me to the dead-end number. I called again and got Sam ** Rep # **. I asked him to send me to Henry, he claimed he was doing that but I ended back in the same loop (I guess Henry just sent it directly to the dead-end).

Just signed a renewal contract with Choice Home Warranty. What I find is that as long as your item need REPAIRS and it can be repaired, there is no problem with repairing it. When it is a big ticket item that needs to be replaced, they will not replace it. My water heater went out and although the invoice from the plumbing company states normal wear and tear they are refusing to replace it. I will never renew with this company or any other Home Warranty Company again. I left American Home Shield and signed with Choice because AHS would not replace an AC unit. These companies are just a rip off.

You can trust CHW and you do not need to bother to call and check prices because CHW is the lowest price out there. Excellent service and 1 customer service. Love ❤️ CHW. So glad I have your protection for my home.

Don't waste your money on this company if you are looking for real protection for your home in a home warranty company. Here's the latest claim disaster: So on Thursday, July 25 I noticed my downstairs air conditioner (ac) was not cooling adequately. I shut it off and called Choice Home Warranty to report the issue. I get an email finally stating someone would come out Wednesday. Mind you, this is 100 degree weather in Texas, though I do have an upstairs unit working, so temps are around 82 degrees... Then service company did agree to come on Monday, but then failed to submit the diagnosis, but they just told me I need a new coil and Choice doesn't pay for these things due to a line restriction! I double checked my policy and nowhere does it say that a coil or a line restriction is not covered - anywhere!

Purchasing the home warranty was a painless experience. Anthony was very helpful with providing information about different policies and a real gentleman. He provided his direct office number in case I had any further questions and let me know of a discount for senior citizens. He was a pleasure to work with!

Choice Home Warranty has some great salespeople and after having their service for 1 year and having a few smaller items taken care, they convinced me to take out three years coverage, paid in advance, to save money. Since that time, I had my microwave fail. After much negotiation, they barely covered replacement. Gave me $200. Then my water heater failed. They had a reason it was not covered, but again after much negotiation, they, out of the goodness of their hearts because I was such a good customer, gave me $300, which, of course, was nowhere near the replacement cost. Then my air conditioner failed, and guess what, it was not covered. They said it was due to rust, dirt and corrosion. I have my air conditioner serviced every year and had just had it cleaned and serviced a few weeks before it failed, which is a requirement for coverage.

Had several poorly operating outlets and some intermittent issues. The tech killed it! Replaced several outlets, explained things about which we were concerned, and fixed a loose connection on an exhaust fan. We were thrilled with the service, and the tech even went out of the way to be polite. We plan to have one of these warranties with every house.

Here are my 4 principles of Choice and below more detail on my experiences:

Our A/C stopped working in 90 degree heat. The first repair person they sent never showed up but told the company we had been “unavailable”. I have a RING recorded doorbell and Caller ID on my phone. They never called or showed up. So they sent another repairman - now 10 days after our claim submitted. He stated we needed a new air conditioner as our evaporator coil had developed a leak, not surprising as ours was over 30 years old. Choice Home Warranty then Denied our claim stating “your coil has been exposed to corrosive or acidic materials that have infiltrated the air stream and air flow throughout the home, damaging the integrity of the coil.”

Got locks changed on a new home purchase. We were provided with great service and in the process was able to set up well because of the communication and notification of the provided services. I don’t know how to express more words to communicate that they changed the locks well.

AC repair. I appreciate the seamless management of repair request, contractor assignment, parts approval and resolution. I had a technician show up within the same day and was thorough in his approach. Choice was easy to work with and I will be buying a policy for all my future rental units.

Leaking toilet. Ezra found the leak and said he doesn't know if you and I will pay for the part, so I paid the $100 instead of $45. He was nice and did a good job. I did have to wait an extra day. (Refund?)

I contacted CHW due to my A/C not cooling my house in Arizona. They did not send a tech, Contract calls for them to provide tech in timely manner, instead emailed me to find my own. I contacted the same person that serviced my unit 2 months prior. He said I was low on R22 Freon. CHW, with no physical inspection or leak test done said it's corrosion, refused to pay anything. Called to try and resolve issue. Asked them to send tech out to find leak. They only offered was to pay half the cost of the R22 Freon, which by EPA directive is being phased out due to environmental concerns. AZ was expecting an excessive heat warning, so putting my family's health first, I purchased new EPA compliant unit. Filed request for resolution on my complaint. Got one email assigning single point of contact. Emailed him my issues with CHW. Over week later, no other contact from him.

Do not waste your money! Had 2 incidences. First one was with my dryer. The guy that they sent out, was unprofessional. When he came back out to repair after getting the part, he was so scattered. I had to call him to see if the part was in, then we set a time. I called him 15 min into appt. time, and he had not even left his house! So I had him there at 9:00 at night.

Salesperson was helpful and pleasant. A bit pushy but not at all offensive. He got the job done. We signed a five year deal which was his goal. We knew the Drill and did it anyway. Basically a good guy with great sales skills.

I went online and made a claim. Got an appointment in a few days. A company came out and found the balancer need to be replaced and they would turn it into the warranty company to find out how they want to proceed. After 2 weeks I checked online and my claim was closed. I called and they sent another company that said the same thing. Got a call a few days later from the warranty company that they approve the repairs and the company would be in touch to repair the machine. I call the company and they did not receive anything from the warranty company.

Order home warranty but see it is extremely restrictive and not helpful. I think this company should do a better job keeping current customers happy and not just getting them to buy and then ignoring them. Your customer service need work and I will continue to try and get a refund.

I have called them 3 times. ALL 3 times they denied my claims. Once when I fought with them for an hour they gave me $400 toward a washing machine after offering me $200. BUT, the last 2 times they denied claims on my AC unit. Both were covered parts but they found some obscure reason in the policy to deny the claims. This denial cost me over $4600 to repair my AC unit. These are EVIL, BAD people who own this company AND the people that work for them. There is no way that, anyone that calls them self CHRISTIANS, can feel righteous about working for them. Do not be fooled with their very low upfront rates. THEY ARE A TOTAL SCAM AND YOU WILL BE SORRY THAT YOU SIGNED UP WITH THEM!!!!

I had reported an issue with my AC (second in less then six weeks). The first time part were ordered and took 3 weeks for them to come in. Also, there was a water back up switch that the "professional" disengaged. That cause water to overflow. The second time the "professional" contractor that Choice sent out said it was a maintenance issue as the water line was not draining. I objected to his conclusion as I had just vacuumed the line myself. I did this when the water overflowed and saw the back up switch disconnected. He said I probably did it wrong and offered his service for $125. I called another professional on my own. He came out and showed me the real issue. My inside unit was not level and water was not draining.....

Your customer service representative was absolutely outstanding. He was energetic, well versed in the product, could answer all my questions, spoke clearly and with confidence. If the service side of the company is anything like this, it will be amazing.

I am often a fan of CHW and been a member for a long time. My air condition is not cooling and these CHW Technician has set an appointment for your claim for four days away. That is too long to be without air condition in TX this time of year. I have call a different Tech and they will be here today. Thanks.

I submitted a pool pump claim several weeks ago. First they said they did not have a local provider, so we could use our pool company. Our pool company contacted them numerous times to let them know what the problem was and what the cost to repair was. We agreed to pay our pool company for the entire bill and let Choice reimburse us. We are yet to get reimbursed. Every time I submit for an update, I get a canned response that the pool company needs to contact them...which they have done at least four times now. This is nothing but a stall and not pay scam. DO NOT sign up for a home warranty with this company!

When I found the thousands of complaints and huge fines against CHW I tried to cancel but was told they would not let me and not refund my money. Then with the several claims we submitted, they denied them with fake reasons that were not true. The Technicians who were sent to us by CHW also told us that they hate to go to customers of this company because they know the claims will be denied.

Called today to inquire about a home warranty and was pleasantly surprised by the wonderful customer service I received on my call with Kayleigh. She was polite, professional and an overall joy to deal with. We went over every possible detail of all my options and she helped me decide on the best one for my particular situation.

Now is not a good time to ask me anything since you denied my claim. I have only been here a month and got no information on the AC unit. I had cleaned the grated door of dust etc. but had no idea it had 2 filters. The one I knew about was not that bad. Even the guy sent to fix it was surprised that there was two filters and it was the one that was really bad. I have appealed the claim, but still have no AC in 110 degrees weather. Thanks a lot. Not only are my animals suffering, but being older this is not at all helping me. Just hope this does not make one of us sick. My house inside is running 99 degrees

I have received several unsolicited calls reminding me to renew my warranty. All of the agents I have spoken to in the sales/renewal department are extremely rude, pushy and unprofessional. However, the worst are those who call me! One even hung up on me last after I politely informed him I was not yet ready to renew my warranty. CHW needs to do a better job of training its reps in proper phone etiquette and general customer service skills.

Air conditioner repair. The response was very good. The serviceman very knowledgeable. He took time to explain what the problem was and what he did to make the repair. Choice Home Warranty had the service company notified, within a few hours they were at my house in a timely manner.

Fast and easy solution to my claim. Courteous and knowledgeable representatives of your company. Very pleased with the handling and solution to my claim. Hope to continue to do business if needed in the future. Keep up the good work and please don't let profits get more important than your customers' needs.

I had to give this rating because the person helping me with my claim knew that what I needed repaired was not covered. I was put on hold and he came back with a claim number. When I questioned him again about what was going on and having to pay the money, knowing it couldn’t get fixed, and calling him out on it. He then knew what section it said that I was not able to get fixed what I need fixed. Do not make someone pay the $65 when you know it is an item that can’t be repaired.

The Whirlpool fridge we have is wrx988sIBMoi. Under the meat drawer there was a leak under it with ice build up.. Opening the drawer the ice would melt and drip on the freezer door and onto floor. The repairman knew right away what was wrong and ordered the part. It came in on Monday 8-1-2019. He came straight out and repaired it and we are back in business. We have 8 in our family. Without the fridge you are really out of service.

A/C had Freon leak, was sealed and filled. The technician called to inform me when he would arrive on the job site. He was very courteous and professional and handled the repair expeditiously. He double checked his work and made sure I was satisfied. He left his card and said thanks.

This was my first experience using my Choice Warranty program, so I wasn't sure what to expect. I called the service number and set up to have a repair person come to fix my washing machine. The next day I received an email from Choice informing me that they had so far been unable to locate a vendor who could come in a timely manner. Choice offered another option - one where I could find my own repair vendor, submit an estimate, pay for the service and be reimbursed for all except my $60 payment. I have a Sears Kenmore washer that I love, and went online. I found a very reputable vendor who could come out that very day! I am wondering who the vendors are that Choice uses here in my town - I was able to easily locate a vendor and make an appointment immediately. I chose this option.

A week ago they sent a contractor to my home on a Saturday, then the technician put in a diagnoses, which was approved. That was 7 days ago, still no one has returned to do the work. I cannot get the company to respond. Plus, the contractor was literally some guy working from his truck. No company name on the truck, just some guy working out of some old truck. I cannot recommend this company at all.

Was told that they couldn’t find anyone to fix my a/c so I could get someone myself. I found someone to fix it, called them so they could talk to the technician about the problem and after talking to them for about 20 minutes they said they would call back and not to fix anything. The technician and myself waited an hour, so called them back and they told me they emailed me. They weren’t going to cover it until the technician explained to them that it just needed to be recharged. They finally said they would cover everything but my deductible so I was happy until I received another email stating they would send me a check for $33. The bill was $325 minus the $75 deductible. I should be reimbursed $250. Not happy with them and would not recommend them to anyone.

Great customer service. I would definitely recommend you to my friends and family. I have had other warranties, but by far, this is the best. All I ask for is for you to be there when I need you and I will be a customer for life. Thank you.

Had an issues with a circuit on a GF popping. The process to submit was very easy, there was a very quick turnaround on the request to resolution of issue and no issues with it being a warranty issue. Thank you.

Requested a claim for plumbing leakage from second floor bathroom through the dining area ceiling on the first floor and the scheduling was completed within a few hours. Will update with more based on outcome of the visit on Monday, 5th August.

Choice employees will do anything in their power to deny legitimate claims, including lying. Stay far away from this company. I have been a customer for years and they have gotten progressively worse about denying claims, despite black and white language in the contract that states what is covered. In one case, they engaged a plumber who lied about a diagnosis (without even seeing the pipe himself) because he knew it was an exclusion. That same plumber then gave me a price of $600 to work with him directly outside of Choice. When I got a second opinion, they proved the first plumber was fraudulent and only charged $261 for the entire repair. Choice refused to cover that as well.

Make sure you read the tiny small print!!! They will do anything they can to not cover the warranty!!! I have a stove top that didn’t work but because the glass was cracked and glass isn’t covered - the stove top was not covered!!!!

Very disappointed with your service. We call for a service call for our AC. They told us it wouldn’t be till next Wednesday. We live in Texas. It’s 101 in August. I will be pulling my contract and will no longer need your service after this last call. I will never recommend your company again.

Received a call from my niece on this great deal with Choice. I called right away and was able to speak to a wonderful salesman name Craig **. He was great and I was signed up immediately. Received his confirmation upon arriving at my office. Great customer service.

I requested a quote online; now the robo calls, which are 3, 4 a day from Choice. They will not stop despite repeated requests. I tried blocking numbers, but each time it is a different number. They are relentless. I bought a policy from another company, but even that information does not deter Choice from the robo calls.

Bathroom faucet problem. Choice scheduled tech from Neely Bros who showed up on time and solved problem. Thanks, Choice and Neely for excellent service. We have used Choice on several other occasions and have been pleased with their response. Great job as always.

3 years ago I experienced a very high satisfaction of service however, last year I was handled FAT LESS than fair on an Air Conditioning Service. Your rep said the unit must be replaced, I had a local man repair at $429. You lost a very satisfied customer. I have been blessed as I now own 27 houses. YOUR LOSS.f