Choice Home Warranty Reviews

The leak detection was done accurately by the technician. He fixed the issue in an efficient manner. He cut the sheet rock in the right spot and replaced the damaged parts properly. I would prefer the same technician to be sent for any plumbing work to be done at my home in the future.

Submitted a claim online when I discovered my dryer wasn’t working, had a call from a service company within a couple of hours. Appointment was set up and great communication was provided throughout the entire experience. My dryer was fixed sooner than it would have been for me to order the part and have it shipped.

Dryer started squealing noises while drying clothes and refrigerator started making weird noises coming from the fan area. Technician said dryer sounds like some roller parts worn out and the refrigerator thermostat probably not defrosting correctly causing ice build up so the fan is probably hitting the ice.

Although the Choice Home Warranty is not perfect, but it is generally good. I have been with them for more than five years and will continue. Online warranty is also very convenient during the epidemic, I will recommend it to my friends.

I have had a Choice Home Warranty for almost 6 years and the few times I needed it they responded very quickly. However, the problem is I live in Laughlin Nevada and they claim they use technicians from my area....They always contact technicians from Las Vegas which is 90 miles from Laughlin. I do not understand why you do not use service techs from Bullhead City Arizona which is only 7 miles from Laughlin. The few times I have needed service it takes several days to get someone to come to Laughlin when I could have a tech from Bullhead City here the next day. I am now waiting for service on my A/C and have not heard from any A/C techs. My warranty with Choice will expire in December 2021 and I may be looking at other companies.

The plumber came in, seen the water went back to normal. He didn't do anything, at least check where the problem was, for future reference. He took pictures of the water softener that's it! 15 minutes, it took him only 15 minutes to say, "Ah looks like everything is ok!" Even my water softener says drinking water has expired and air gap need attention! My complaint will be why I do pay $65 plus whatever from the warranty to just walk and not do anything even hook up or open something that might cause the issue!

I had an A/C that went out on a Sat. & had a technician here on Monday to diagnose the problem. The blower motor needed replacing & Freon was low. On Wednesday the technician was back here with a new blower motor & added Freon & my problem solved. Choice Home Warranty was very quick in getting someone here & the decision to repair the A/C. I’m very pleased with your service.

Larry, thank you for helping me with my renewal policy. You made the renewal processes so quick and easy. I am happy we will be working together for another 6 years. I am very thankful to have the coverage for my home.

Needed repair on my air conditioner unit and took my claim quickly and send someone over to fix it right away. Choice was a great choice by me. When it came down to make a claim they acted very professional.

When our water heater went out, the claim was denied because they said there was calcium build up in the tank. How could they see that? The technician quoted $1450 for new one. Called someone else and got it replaced for a lot less. Wasted a call out fee.

AC stopped working. Claimed by phone at 4:30pm and got the schedule within 3 hours by email. Technician (Refined Air) came on next day 9:30 am with face mask and shoes cover. Checked everything very carefully. Explained very clearly about the parts replacement. AC works again. Also, he noticed and helped me replaced one filter panel which is installed wrong way. Appreciate his great job.

Michael ** was a pleasure to speak with. He was knowledgeable and was able to answer all of my questions. Mr. ** was very thorough. Working with Mr. ** made my decision to go with Choice Home Warranty a no brainer!

Within 15 minutes of requesting a technician to look at my refrigerator…I received a call back & he could come to my home in 20 minutes. He diagnosed the problem & fixed the problem. He was very professional & courteous.

The agent was very helpful and finding out that I was a senior, he gave me a very good suggestion as to what was the best choice for my money. It was a pleasure to deal with Choice. I will recommend this company any day. Thank you.

Everything was quick and on time. Love the Zoom call to try to figure out parts and he nailed it! Technician was great. I would recommend this warranty and service to anyone. Also this is the second time I use the warranty.

Tech told me that my unit was 2lb of gas short, he re-filled the unit, but my question is why this unit lost 2 lbs of gas? This means that next year I will need to call for a tech again for another 2lbs? Why wasn't the unit check for leaks?

I was amazed I got a quote within 2 minutes of my conversation. Much better price and Choice is rated 5 stars! Can't get better than that! My friend recommended Choice and I definitely know why, he said you are amazing! I'm counting on you Choice to take care of my condo!

The technician was great, very experienced. Had to wait a whole week in the stifling heat for appointment and then didn't show up that day or call. However did arrive two days later on Monday and took care of the problem.

I will never use Choice Home Warranty again, submitted a claim Monday morning, 40 hours later I'm told it takes 48 hours to dispatch someone out, wrong. Your website says 4-6 hours not 48 hours, I had a main sewer line blockage and any water ran came up from the downstairs shower, it was a health hazard which you could have cared less about, you already got your money for the service you didn't provide, I also work with 10k people and I'll be sure to tell everyone that I work with and know to stay far away from choice home warranty, your company was supposed to be the best out there and my experience says otherwise.

I haven't had a result. The man you sent was good at his job even changed the appt. to a day earlier came and was able immediately to tell me what was wrong. He advised me he would try to find the part or parts he needs but because it is such an old dryer he didn't know if he could still get what was needed. I am pleased with Choice Warranty and will give a full report when it is fixed.

Although I have not received service yet on the appliance that is having the issues I can only rate the call to customer service. The ticket was created and I already have a date for service, so that is good right now. However, in speaking to the customer service representative, I had to ask repeatedly to restate questions. I could barely understand what the customer representative was asking and/or saying. It was very frustrating to say the least. It took way longer for the call than needed.

AC unit stopped working. Called Home Choice Warranty. Got a phone call back in 24 hours. Service tech was there within 24 hours after that. Replace capacitor and it's cool again. So glad I have this warranty service. Don't know what I would do without it.

The process went smoothly. I was notified as to which vendor would be servicing my claim. The vendor called and set up an appointment. He arrived on time. The problem was not readily detectable. The vendor dismantled and examined my dryer. He reassembled it and it now works perfectly. He was quick, knowledgeable, and professional. I've not detected any problems. If I do, he left me his card to contact him as there is a 30 day guarantee for his visit. Very satisfactory.

Very courteous and checked out everything for us. A/C is working fine now. I would recommend him to others. He was also on time or even a little early but appreciate what he did for us. All we really needed was a little more Freon.

The technician was very professional and efficient however, the claim was denied by Choice Warranty and I was out of over $200 for the claim. After reviewing the policy all components of the garage door is excluded. We paid over $2300 for a warranty with this company and they decline claims to avoid paying. We have had the warranty over a year and every claim that has been filed has been denied. We have 3 years left on what we paid and will be canceling as I can use the money paid for the warranty and pay out of pocket for any breakdowns since we are having to pay anyway. I do not recommend this company for a warranty.

I am highly dissatisfied with Choice Warranty as A/C did not work more than a week before the repair. It is uncomfortable and suffocating to reside in a no-air home in Florida during the summer. We entered into a contract with Choice Warranty to obtain service immediately if required.

The technician that came to my house was very friendly and explained what was going on. However, when setting up service with Choice Warranty I called back a couple days earlier for your company to tell me that they don't have anyone to service my complaint. And then the rep said it may take six more days just to maybe find someone. Or I could pay for it myself and get reimbursed. However, the problem with that is the reason I have a home warranty is so that I should not have to be responsible for that. If I'm paying for service I shouldn't have to have that much trouble getting service. I am satisfied with the tech that came out but not with the experience I had setting up service. This was my first time using my service and hope that my next service is a lot better.

I was very impressed with Dan with EMS as he accurately diagnosed my problem and repaired it. I highly recommend Choice Home Warranty. I contacted Choice Home and I got response the same day and the next day a contractor came out and I am very satisfied.

My air conditioner was kept going from cold to hot for several days and my husband couldn't figure out why. The technician came and check the unit and within 20 minutes everything was fixed and he explained everything. He was very professional and knowledgeable.

Choice Home Warranty is always fast to respond to my claims and very timely with scheduling a technician. I was referred to Choice by a friend and have since made referrals to others. I am completely satisfied with my policy, the response time and the high caliber technicians!

I feel like the technician checked out problems that were not covered under the warranty and submitted it knowing it was not covered but was looking to obtain a job from me. I feel the actual problem should have been covered due to normal wear exposed to the elements.

First time logging on to request claim. I’m only rating lower as it took longer than the 6 hours mentioned to get email for appointment. Hoping I will get another chance to review after the service call. Hoping the service is a good value for the cost but haven’t used enough to tell.

So glad I purchased a Choice Home Warranty. Great company and the representative was outstanding, so professional and polite. Their service is the best. They are replacing my washing machine. I would definitely recommend Choice Home Warranty to a friend. Thank you so much.

I didn't like that I couldn't speak to a person when I called for service on Thursday, so I could know the name of the service provider. But by 8 am Monday I got a call from Ken at Sun Devil pool. He said he'd be here by 2:30 and he was. He quickly diagnosed the problem, overflowing pool, and fixed it. He called me Tuesday morning to make sure everything was fine. Good service. I'm happy.

We cancelled our contract! That’s how bad CHOICE Warranty is! The technician was Awesome‼️ Do not recommend Choice Warranty to anyone! Always read the fine print! I went back to American Home Shield!! And I had paid for a five year contract!

The defective GFI took out the garage and Master Bath Power. We had quick service and it was easy to replace and have the electricity back up and running. The extreme summer heat may have caused it to fail. The Technician knew exactly what to do.

The first technician assigned for 07/12 did not show up, and was unreachable via phone. After repeated phone calls and requests of escalation to CHW, the claim was reassigned to 07/14, even though we kept mentioning the emergency situation due to little kids in the house. We finally gave up and called the reassigned technician ourselves, and requested him to consider the urgency of the situation, and he was kind enough to squeeze us in on 07/13. And to top it all of, after all this hassle and heartburn, CHW denied coverage of the claim, citing pre-existing conditions, even though we have the 3-yr VIP program and were assured that there would be no blackout/waiting period when we signed up for the program over a month back. Absolutely poor first experience with CHW. Makes us feel like they don't care about our business.

Superior Electric Company promptly responded to our need and did a wonderful job. Professional manner and good clean-up. I recommend them to anyone. Your choice of Contractors has been good for us, and we thank you. Keep up the good work.

I had my claim turned down by your company for no just reason. I have no warranty which you claimed and had no proof. I would not have gotten a home warranty if I had a manufacturer warranty on my appliances. Now it is going to take even longer to get my ice makers put in.

The repair refusal and proposal to replace took too long and the initial offering was extremely low. It had to be reviewed which took another 5 or 6 days and then reviewed again once I accepted the second offer. Once that was done I was told it would take at least 2 weeks to get the check. I don't consider this to be good service especially for a refrigerator which is a very important appliance. It's not like any other appliance that are accessible elsewhere like laundromats for washers & dryers and kitchen sink for washing dishes. A household needs to have a refrigerator and so much time should not be wasted to replace one. Something should be done about handling refrigerator repair and/or replacement.

This week has been a doozy. First our dishwasher went out. Everything went well with Choice, it was the repair service. Anyway after 2 no shows, I called Choice. Asked them not to refer me to that service again. Sure enough they did. Called a 3rd time and was able to get a service person to come out the next day. The refund gift card they are now sending in lieu of a check leaves a lot to be desired. 1st is the amount. 2nd is that it is for Lowe's. What if I don't shop Lowes? I'm stuck with the gift card? 2nd our HVAC went out. I'm still waiting to hear back about that.

Gerald ** was absolutely AWESOME! Loved his knowledge and most of all his bright personality and customer service ethic! Based on that alone makes me want to refer every homeowner I know!!! I'm a business owner and I would certificate hire him for sure, Lol!!! Thanks again Gerald!!!

I received Immediate responses and helpful service. These guys met my expectations and beyond. Glad I made the decision to use this company. I have never used a warranty before. It's so nice not doing all the work myself. I highly recommend Choice Warranty.

A positive experience. Same day service. Technician Mike with VIP Appliance Repair was awesome! Arrived on time, assessed the issue, repaired my appliance. Explained the process all along the way. I only had to pay the small service fee. Overall good experience.

Timely, professional and expert in every step along the way. Thank you very much for restoring my a/c unit using a professional company in my local area. I would highly recommend Choice Home Warranty everyday to anyone asking for a home warranty service provided! Much Thanks!

Obviously I'm satisfied with the product, I went with a policy. But from when I first looked into it until I actually purchased the overly aggressive phone calls were too much. There were days that I had ten phone calls in one day. Ten. Obnoxious to the point that I told myself if I'm given the opportunity I'll bring it up.

Not very happy with service. Fuse is still tripping every 5 to 6 hours when the temperature goes up. Then we know that air conditioning isn’t working. Have to go down to reset the fuse. Service man told me the compressor is going bad that’s need to be replaced. Need someone from Choice take care of this service problem.

The Technician was friendly and informative. He took the time to explain the issue and the process of resolution. He was respectful of my house and my pets. I would recommend him in the future for sure! Thank you very much!!

I am very dissatisfied with my contact with the customer rep that set up my claim. When I set up my claim, I advised I had a leak in the line under my kitchen sink, the faucet handle was loose/would not stay on, a leak in my shower head and a leak in an outside faucet. When the plumber came he only had orders for the leak under the sink and the outside faucet. I called your customer service while the plumber was here and was told that was all they had and I would have to set up a new claim and pay another deductible fee. This error was the fault of your rep because she DID NOT document all of the issues and she even asked me if I had any other plumbing issues I wanted to add. I SHOULD NOT have to pay another deductible since the error was on your company.

I submitted my claim late afternoon on a Monday, and a technician was out at 10AM the following morning. He identified the problem and CHOICE approved the repair immediately. This was my first experience submitting a claim and I couldn’t be more pleased with the results. Roberts Legacy Pool and Spa was the company that handled my repair and they were awesome.

My window hours were between 11am - 3pm. The tech arrived at 11:15am. and went straight to work. He identified the issues in less than 8 minutes and within the next 30 minutes my unit was back up and running better than before. I had my doubts about Choice Home Warranty because their Total service plan is so affordable I'm thinking low fee low service. Well to my delight I was incorrect. Selecting CHW as the best and affordable decision of my home.

Technician was fast, efficient and got my electrical issues fixed in no time. Luckily for me it was a tripped GFCI. Unluckily, I still had to pay the $65 service fee. It was still worth it as the technician showed me a few things I could check before calling for a claim. Maybe next time I'll save some money. Service was 2 Thumbs Up.

Shout out to KBK Air Conditioning. DeAndre **'s prompt courtesy services. He is knowledgeable and doesn’t mind sharing it. Thanks to Choice Warranty with quick approval for the job to be completed. I recommend Choice Warranty for all of your repair needs.

My faucets in bathroom were leaking, I filled the claim form. The Choice assigned Chris Plumbing, yesterday the young technician came and after he gave the diagnostics then he said I will call the choice to authorize to replace those faucets. After few minutes he came back home with two new faucets and installed them in my sinks. Again thank you choice and Chris plumbing. I have been with choice one year and just renew another 3 years service contract, my agent is Tracie ** has been so helpful and excellent service.

Rodney came out to service our AC. He called before coming to let us know he was on the way. We were his last call of the day. He was quick, clean and efficient. Very friendly man and he got our air working so I was very grateful.

I called to report a problem with my garage door opener. The person who took the call said he would contact the company who was going to service the garage door opener and I would be getting a text/phone call from the company, which I received the very next day. When the man got here he checked everything out and made adjustments and the door closed. My garage door has worked right since then. The man who came down was very nice and courteous. Plus he showed me a couple of things with the door that I was not aware of. I am very happy with the service that you provide.

Technician was friendly, knowledgeable & knew it couldn't have fixed as the garbage disposal was shot. I called to make appointment for service. Sent a technician the next week. The customer service was great. I'm happy I signed up with Choice.

I called and made a claim about an electrical problem. The next day I was notified that an electrician will arrive at my home Thursday. The agent from Choice Home Warranty was very efficient and polite and handled everything immediately.

I have been very satisfied with the people that you sent to fix my washer and my refrigerator. They have been very knowledgeable. I would recommend Choice Home Warranty to anyone. Being on my own it is nice to know I have someone to call if needed.

Everything was easy. From calling to set up an appointment to the technician coming to my home. The technician assessed what was wrong with my appliance and ordered the parts to fix it. The next step is once the part is received, I will call for another appointment for the part to be installed.

I changed from another warranty company for a variety of reasons and I'm pleased, so far, with the ability to get through to a representative quickly, the follow up and the response of the contractors. The price is better also.

My salesperson Andrew ** sent me an incorrect policy. I chose the basic plan & he included the refrigerator for $510.00 for 13 months. I PAID FOR A YEAR IN FULL. On the policy it says: "coverage for a second refrigerator". That is incorrect! I only have one refrigerator not 2! I need the policy corrected & emailed to me. ASAP or I will cancel doing any business with your company.

CHW suggested we could find our own plumber. We did, he showed up but the process to get his estimate approved by CHW for replacing a wax gasket took too long so he had to leave. We’re talking about a simple and inexpensive fix and we couldn’t get through on the phone line or the website to get approval in a reasonable amount of time. We had house guests and we were forced to continue to play musical ‘chairs’ for 5 days for a simple problem.

Secure 1 Locksmith - THE BEST!!!! I could not of asked for better service and care from Jeff **!!! He was available for the day and time we needed. We will recommend him to other!! Everyone should consider Choice Home Warranty - we are happy we did. Thank you for all that you do!!

Just switching over from another warranty company. I hope the service is as good as the computer reviews. If so I have other accounts to switch. Friendly service. Hope vendors are efficient. Looking forward to working with you. Prices are less than most others.

The technician arrived with a much inferior faucet to what I currently have, it was totally unsuitable. So, I am having to pay a considerable fee to have my faucet replaced. Up till now I have been satisfied with your service. Also the first plumber that was supposed to come out did not show, and when I called them did not even know that they were supposed to come out.

The gentleman that came from Jefferson Lock was courteous and good to deal with. He seemed very knowledgeable about locks and keys and the job at hand. All four doors have new keys and work well. When I called Choice Warranty they informed me that four locks could be changed and there would be four keys for each door. That was not the case. Other than that I was very pleased with the service. I would definitely recommend Jefferson Lock.

I feel like my needs were addressed professionally & helpfully. The agent was polite & professional. I liked the price & service as it was explained to me. The coverage was exactly what I was looking for. I wish I had been signed with Choice sooner. I needed help with a broke down freezer a week ago. My current company didn't service stand alone freezers. Plus your rate is better.

Fairly simple to request a claim. Person I talked to was a bit snippy but overall OK. Claim was processed quickly and repair tech was fast to respond. Came out next day and made the repairs. I am very pleased with service of CHW and the repair service company.

I called on Saturday for a problem with my air conditioner, it was not cooling. They scheduled a technician to come out the following Monday. The technician came at a good time, he called when he got there. He diagnosed and fixed the problem very quickly.

Very professional... I wish they had a wet vacuum and a blower to quickly dry the area up so that they could have sealed the tub area back up. Instead, it was left open with a fan on the area overnight.

A knowledgeable technician came, asked a few questions about the issue, and he was able to exactly address the issue. He had the necessary parts to have the issue corrected and solve it without having to make an additional trip. Arrived on time, finished the task to our full satisfaction.

Claim was denied without all the details. Very disappointed and will not renew or recommend this company to anyone. Paid the contractor the fee for nothing as this is the second time a claim was denied so I will move on but Choice Warranty is the worst of the warranty co. I had a different warranty co. before. Should have stayed with them

Our air conditioner unit stopped working and it was extremely hot outside. They were able to get a technician to the house the next day to quickly fixed it. The Automated telephone scheduling process was super easy. Overall we were extremely pleased with the service. It was definitely worth purchasing the warranty. Our technician was friendly and courteous.

I give Next Level Plumbing and Drain Service above the call of duty for everything they did. But the job isn't done. The drywall needs to be fixed. Then I will give you a review. I do feel that they should be paid for everything not half the job.

On July 4th I placed a claim to have my A/C repaired. A tech came out on July 6th or 7th said that my compressor was gone and filed a claim.The very next day I received an email that said I was going to have an out of pocket cost of over $1400.00 and if I wanted to know why the I was to decline the charges and I would then be assigned a case Mgr. Well I got 3 of them. I spoke to a Jade person. She explained the cost. I said fine then gave payment information that day 7/9/21. On 7/12/21 I got a call from Andrew wanting to discuss my claim. I advised him that I had spoken to Jade and gave her payment information. He confirmed this fact and said that my claim was going to be processed that day.

A Sears repairman was contracted to look at my ceramic range top. He diagnosed the problem as a transformer outage causing a power surge which caused the control board to fail. He immediately submitted a claim for the control board to be replaced. I was very happy with the process and look forward to the completion of the repair.

I have only had 2 occurrences for repair (dishwasher & pool pump) and received an immediate response. It was received and soon after a notification of which company it was assigned to. Also had our house re-keyed upon move in and the service was excellent. Highly recommend their services.

I've been with this Company for years. Some of my work orders have been resolved with fairness and satisfaction. But some Work orders were unfair, and brought shady people into my home. I think one reason I'm leery about CHW is technicians would tell me that the company (CHW) tries to get out of a repair by saying It has not been initiated with a warranty when it was purchased ie: HEATING/AC or other loopholes. Hearing this would put a very bad taste in my mouth! I slept with a renew self person Andre I believe from New Jersey. He said these things have been changed and improved due to bad customer service and technician reviews, So I will renew my membership under the understanding that a new CEO has been added and he/she is working to improve customer support and the quality of the technicians they hire to come into my home.

Marc was very professional, very helpful and the price was excellent. I hope the contract works the way it was explained. As for right now I would recommend this company to my friends. I would also like to thank Mike for his professionalism.

Very responsive. Promised timely action. Friendly attitude by representative. Representative understood my issue. Air conditioner not functioning properly. Will not turn on. House is getting uncomfortable. Humidity level is high. Ceiling fans are helpful. Fortunately, evening is forecast to be cool

The customer service rep that I spoke with today became a little short with me after a few minutes and me asking a couple of questions including if I can get back with him after I speak with my husband. He was friendly enough in the beginning but then started getting irritated with me. I almost didn't purchase the home warranty because of that.

Didn't know what to expect with our first claim, but we were very pleased with the plumber assigned to us. Terence with Atkins Services came and fixed the issue. We ended up having another plumbing issue and were able to request Terence again and Choice was able to arrange him to help!

I was able to let the AC Unit rest. Afterwards it started working, cycling on on and off, so I cancelled service call.. Now 3 days later, the AC is still working. I'll save service calls for big problems. Thank you for keeping in touch.

My AC went out at 4am on Saturday, I called the 1-800 number but there was not any answer. So, I decided to fill out the claim online…via the website. To my surprise, I woke up on Sunday to an appointment already scheduled for Tuesday two days later. The next business day Monday I get a call from the AC repairman stating he was in the area and he could come a day early. He was at my home in 10 mins, fixed the leak, and it was back working in 1 hour! Super fast service and I would highly recommend Choice Home Warranty! Thank You!!

Placed a claim for a dishwasher on the 29th of June and it is now July 13 and still no results from Choice. Even after they sent two different service companies they are still telling me that they have not heard back from them, funny how I received two emails from them telling me the problem. Don’t waste your money.

We got this stove brand new from Lowe's. This is the frist time we have any wrong. The repairman call in this was wear not damage. The man on the line said to him that it was cover. Now you say it was damage that it was cover when the repair man call it then you say not now so I think this bad.

I just received a call from a sales rep, and was very annoyed with his sales tactics. I agreed to a one year service plan and had given him my credit card however he kept pushing me to add on additional years even after I said no repeatedly. Please advise your staff to understand what the word no means. Thank you.

The appointment was set up for the week after we contacted (CHW). The first contractor set up to help us was extremely hard to contact. They had issues and canceled the appointment. Then we called (CHW) to set up another contractor. They then sent us an email telling us we the had to set up a new contractor because the first one had to cancel. Which is why we called in the first place. We set up the new contractor. Which by the way was very helpful and convenient to contact. They weren’t able to move us to the front of their list which I understand but (CHW) could try to find a more convenient contractor for the wait they put us through. But the second contractor is very highly recommendable in my opinion. They were able to move the appointment up by one day and went above my expectations.

The technician that came out and worked on my appliances and AC unit. He was very knowledgeable and was very friendly. A really nice person. Now the Choice Home Warranty company. Now that is a whole different story! I would never ever recommend them to not even my worse enemy! They have done nothing but give me the run around since the very first claim! Wish I would have known the truth about this company before I agrees to purchase the home warranty from them.

Mr. John ** was great. He was very thorough and checked everything thing out! Was very courteous and great to work with! I will call call him on repairs I need done and will refer him to all my friends.

The technicians that came out were courteous and knowledgeable. Had problem diagnosed in less than an hour. Unfortunately the parts had to be ordered. Will be repaired when parts come in. Hopefully unit will be working by Wednesday.

The service men are good but your service has much to be desired. It shouldn’t take days to get someone out for repairs, not taking into account you don’t cover much for the amount you charge for the year. Needless to say we will not be renewing your service, it’s a waste of money.

Tracie was helpful and friendly. Thank you again for all of your help! The way she was able to help with giving us a good rate and explaining everything that was covered by the home warranty helped me understand everything that was covered.

Choice home warranty took care of everything. Kept me up to date on the company coming out to fix the air conditioner. Very polite and knowledgeable when I had questions about my claim. The cost was exactly what they quoted me on the phone.. I love choice home warranty. They make my life a lot easier.

The gentleman was very nice and explained things well. I work for a nonprofit and do not make a lot of money but still want to be able to keep things in my home running smooth and not worry so much about repairs. I think this is just what my husband and I have been looking for.

Marc, the representative was polite, knowledgeable and helpful. Offered an overview of the plans and service fees. I asked for plumbers in my local area by zip code and Marc read a list of 4 local plumbers to use on their list of approved plumbers.

The repairman showed up got repair parts (springs). The next day replaced the parts. Garage door is good to go, very satisfied with the repairman work. Springs were a little tight, said springs should be okay by the next day.

The whole repair process worked as perfectly as designed, start to finish. Choice worked very well with Gulf Coast Heating and Air to complete the repair quickly. I would recommend both as my choice in the future. Thanks again and stay cool.

Put a request in on a Saturday night. Air was up and running on Monday morning! Said they would be there at 11:30 am. Arrived One hour early. Technician explained problem with compressor in detail. Excellent, and lightning fast service! 5 STARS *****.

The AC unit developed a leak and the AC Technician was professional and informative. The AC unit is working fine and is keeping my home comfortable. The repair work he performed appears to have corrected the concerns. I would recommend this technician and the organization again.

Not sure how this will work out yet but the beginning is very good and appreciated. Once I get the reimbursement I will know more about how the garage door warranty works and if I can depend on Choice Home Warranty for issues related to it. My previous experience with my ice maker went very well and I have been very satisfied with that work.

Professional installers found the problem, very knowledgeable, saved my home from fire damage. Would have caused many problems. Had been having sparks in lights. Excellent workers. Very safe in their work, cleaned up after themselves. Felt they knew what problems were, recommend them for sure. Great that Choice Sent them to my home.

Brittney was great. Not rushed and very helpful and informative. I did not feel like I was getting the hard sell. Brittney seemed like she was legitimately concerned about helping me out with my issues. She was very polite and extremely warm and pleasant.

First time I have had to use my contract and it was well worth it. Though I wasn't thrilled with their totally automated system and the inability to actually speak to a person, it did work, and a repair person was here in a couple of days and fixed my dryer!

Quick to resolve issues, easy to get in touch with, also sends experienced contractors to your home. I have used them also with my Home in Georgia and see they are on point everywhere. Their Rep listens to your needs and reacts appropriately. Someone is assigned the ticket within minutes.

He did a good job. Just sucked I was without a/c for 3 days. I thought maybe they be at my house next day... but no. Hopefully next time I don't have to wait so long for service. Appreciate the service so fast though.

Michael came in and diagnosed the problem and quickly solved it by installing a new piece. He was extremely professional and completed the job in minutes. Michael cleaned up after himself. You would of never thought anything needed to be done. Thank you CHW for providing another great experience.

An electrician was sent to my home the next work day after I submitted a claim. He diagnosed the problem with my outdoor coach lights, wired new ones that I purchased separately and completed the job. I was extremely happy with his service.

I had a pleasant exchange with representative "Leon" as he described the best options and offers your company offers. I will be advising anyone who's researching similar products to look at this company for a great deal. He requested info from his manager several times to ensure that I'd be satisfied, and I thank him for that.

When using Choice Warranty, the technician that came to my house was very professional and knowledgeable and I would rate him as a nine. However, my experience with Choice Warranty customer service and Sears Customer Service, I would rate it a 2. You are limited to the information you can get on the Choice Warranty website and if you decide to call expect to spend half your day on the phone and get nowhere.

The Technician was efficient and on time. He quickly diagnosed the problem and got a confirmation from Choice home warranty to replace. The job was completed. My only criticism is that I don’t believe he introduced himself when he came to the door.

When sales person called me to discuss purchase of the warranty plan he did not inform me the policy had a 30 day wait period on it. I had a different policy and decided to go with your company instead of continuing with prior company. Had I known there was a 30 day wait period I would have continued my prior contract. In my opinion this would have been important information.

The repair technician was professionally and knew his job well, he came. Check out the unit outside and did his magic and in no time at all he had us up and running. With the heat and afternoon thunder storms of summer it was a good fit for the appointment time. Thank you so much.

My toilet was fixed quickly and to a high standard. If I have any other issues I will definitely be utilizing my warranty more. If it’s a plumbing issue, I’ll definitely request the same outfit they sent this time. Thank you!

Technician showed up when scheduled. Was very nice and went straight to work in fixing the problem. Very professional and knew what he was doing. Was very pleased with him and the company with handling my claim. Could not be any happier. Thanks again for the wonderful service.

I was very pleased with the technician who came to my home and fixed our water heater. Unfortunately, Choice Home Warranty was not able to provide this service and I had to call a local contractor. We were not happy that CHW. Did not let us know they were having difficulty getting a technician until 11PM Friday night.

Had a AC issue, entered my issue online on a Sunday evening, Choice set up a service call for Monday afternoon. Service man was onsite and fixed the issue Monday afternoon. Very professional. I've had Choice for 2 years and just extended for 3 more.

The tech was excellent. He diagnosed the problem and set it up to be repaired. He had to order a part and as soon as it arrives we will be able to get it back in full working condition. The technician was Yeycruz.

Choice warranty and the Best 1 both responded in a timely manner. The plumber technician was very friendly and took care of the problem and no time. I give both companies five stars because they Both companies provided Great service. Will use them again.

We were very pleased with the service and promptness of the technician. He arrived at the expected time, assessed the situation, and made the needed repairs. We highly recommend CHW and their contracted repair techs. We are very happy with our home warranty plan. Thanks Choice Home Warranty!

Do not do business with this company! Stay far away! They will take your money and run. They will not help you out or take care of the matter they so promised to do so when you signed up. This has to be the worst experience I've dealt with in my life time and I'm currently suing this company for everything they are worth. My goal is to put them out of business for good so they will never be able to take advantage of anyone else again. You have been warned!

Everything was explained in great detail and all questions were answered. No pressure sales were used. The person assisting me was extremely professional and recommended ways to save me on my monthly fees. If you are looking for a good program Choice is the answer.

I submitted a request on 7/11 for info about your services and a guy called me within minutes...expected. So as we began to chat about services offered, I began to ask questions about payment options, he insisted on telling me that I could only do automatic draft and I did not have any other options to for payments and then HE HUNG UP IN MY FACE...YES HE HUNG UP IN MY FACE...The rudest customer service ever!!

I was already in and the seller was too aggressive trying to sell me 5 years period. So when I declined he was willing to hang up (probably to take another call) in less than 5 seconds. I wasn’t really aware about the settlement… Train your agents to be nicer with people and less aggressive with their own commissions.

Being a Senior citizen, it saddens me that Choice Home Warranty (CHW) declined my claim. To add insult to injury, the techs you sent to check the unit called us back the next day and stated they would fix it for $2100! It causes me to think that there is some kind of conspiracy surrounding your business. What is the point of paying for a Home Warranty if, when it’s needed, the claim is refused?

I paid for my plan in advance back in November. Never filed any claims till July and was denied instantly. I was then directed to a representative on the phone who condescending and rude!!! Company is a ** rip off!!! Tech wrote a good report and CHW translated the way they seemed fit!!! Don't do it.

I have worked with two amazing People at Choice. The first one was Leo who helped me to make the right decision. He wasn't pushy and was fully engaged. He was so good that I felt he could sell me the moon. My second person was Zolia, who was so helpful and informative and patient. She explained how and when I could get service for my KitchenAid dishwasher. Two incredible people with a fantastic company. I thank them both for their guidance and assistance.

So far, I am happy with the warranty purchase - purchased just earlier today. I was promised that a copy of the warranty contract would be emailed to me right away, and it was. It is too early to know if I would recommend this service to a friend, but based on my limited experience so far, I probably would. JK

Experience was fine except he talked a little too fast. I have a hearing disability. That is all I have to say about that. My salesman name was Simon. He was very helpful and gave me a good rate on the monthly premiums. Thanks.

User-friendly system that makes filing a claim easy. I have had some issues with the service department in the past however. I have had this service for the past few years and would like to feel like a valued customer.

I had an issue with my hot water tank. It completely went out. CHW was not able to get a technician out to me. I was without hot water for 4 days. I was advised by CHW to contact someone to come out and fix it. You did approve the services but not all that was needing to be done. The technician seemed to care more for my health than the Authorization department did. I was advised by technician my fluke had a hole and was leaking carbonation and it's nothing to play around with. So all services were completed with a lengthy amount that I was responsible to pay for. I appreciate the help I did get from CHW and the customer service there was not good at all. On this day 07/11/2021 I spoke with Hulio, Earnest, anthany and a jewjew. I couldn't understand her at all and every single one when I called in disconnected the phone line on me. But overall the service and the assistance I received I am happy with.

The technician came on time and repaired by replacing my thermostat. I am very pleased with the quick service and repair. Appointment originally scheduled for the day before but I was unavailable for part of the day so rescheduled for the next day. Technician came promptly at 7 am.

Very good and knowledge, like the plan and the presentation, I am looking forward to a good relationship and to provide good and fast service, also that service companies be of top quality and customer service quality. Looking forward to a long relationship.

I was satisfied with the HVAC repair - it took a while to get fixed due to the part being backordered and understood that. The electric fan issues are still it resolved. The first company was pronto in calling me to set up an appointment. Two companies later, I am still waiting for resolution. The first company was prompt in calling me but did not follow through with rescheduling to make sure they got the right ladder. One week later, I called and they told me they were not able to take care of me. The second company not as responsive - I told them they needed to bring a ladder that’s tall. Help them with scheduling. They said they would need to order the ladder but I have not heard from them again. I texted but they are not very responsive.

I just got off the phone to get info for a home warranty. I spoke with a very pleasant gentleman named Michael. He was professional and knowledgeable. I was not happy with my old warranty company and Choice had many good reviews. I hope I don’t need them but if I do I am confident that I will be taken care of. Thank you Mr **.

Choice home warranty denied our claim Without knowing the facts and it cost us 1300.00. The technicians that came out thought it was crazy that the warranty company would deny the claim with no factual basis. We will be cancelling our subscription.

Called on Friday to report AC runs hot or inside of house is at 92 degrees. They told me they're working on getting a tech out but it’s been three days. No email response since Friday. Called again on 7/12/21. Still waiting for call back.

We want to thank Choice for their service, and the Tech that was sent out. He was very kind and knew his job very well. We have already recommended Choice Home to friends. Thank you so much for the help.

I do not believe the technician came into the back yard on the last visit. I was sitting here and never saw him. Why? I do not know. He said he did but he did not. The back yard shows it is being ignored.

Repair water leak behind the refrigerator. Repair slow running cold water in washing machine. I was not happy about the wait time, the leak started Wednesday, service was done the following Tuesday but was very pleased with the work the technician that came did.

I am completely unsatisfied with my plumbing repair, but satisfied with the drywall repair after. Even though our home was over 11 years old, they did not fix our master bath shower leak. Make sure your contracted agent reports everything as "normal wear and tear".

It was late June in North Florida. It was hot. It was humid. The A/C stops blowing cold air in the middle of doing some remodeling and painting. The painters refused to finish painting until the A/C was fixed. I contacted CHW and they had a technician out the next day. He tried to fix it, but due to complications and age of the system (1986), he couldn't find parts and rendered the system unrepairable. The decision was made to replace the unit. Within a week, I had a new system and the remodeling and painting continued. Thanks, CHW!

Our a/c went out the first week of July in Memphis. We filed a claim and Choice Home Warranty sent a technician to our home the next day. Our technician arrived early and was very professional and courteous. He was able to diagnose our a/c problem in minutes - the problem was a control panel. Thank you so much!

Ron, the technician was on time for all established appointments, well equipped for the job and knowledgable of the equipment. Ron explained the technical side of the equipment and what might or might not be a problem. He diagnosed the problem quickly and accurately. The most time consuming item was waiting for approval from Choice to add Freon to the system.

Using the Choice Home Warranty website to follow the "Make a claim" process was very easy and intuitive, simple to use, and took no time at all to process. It was very quick providing a claim number for our claim.

The provider was very Professional, courteous and, prompt. While He was here he also provided recommendations and helpful tips on maintenance and the general care and upkeep of the units, including the unit that did not need any service.

Response within 20 minutes of making an online report of toilet not working. Appointment came just as quickly. Plumber completed the job and left the area clean. He even removed the parts he replaced. I was very pleased with convenience and only paying the service call charge.

A worker came out and checked my Refrigerator and determined that it could not be fixed. I was sent a check to purchase a new one. I have ordered and will receive on July 28. The experience was pleasant and quick.