Choice Home Warranty Reviews

Found out about Choice through extensive research and went online to start a contract. I completed the first form and clicked "Get Quote" and it immediately had a pop-up that said, "Don't leave, find out about our discounts" or something to that effect. No big deal ... started to fill out another form but didn't get too far before I got a call from a great sales rep who was informative (even though I cut him off) without being pushy (a soft upsell approach that I had to turn down).

A/C service. Gold Coast responded to the service call quickly and they were on time as scheduled. Steven was professional, courteous and explained the problem. He even went so as to go out of his way to get the proper size filter. I was so impressed that I signed a contact for them to come quarterly to service my unit. I would highly recommend Gold Coast, couldn't be happier.

Anytime I've had to deal with making a Warranty claim I've had a great experience. Choice is very quick to handle my claim and get things taken care of in a timely manner. I've already recommended Choice home warranty to other who are looking to buy a home.

Dishwasher not draining. Was happy with the service in a timely manner and the service person was very professional. And the person at Choice Home Warranty was very helpful and very knowledgeable. Thank you, and I will look forward to working with you in the future.

Had my dishwasher and Garber raider break down. Called Choice Warranty and within an hour I had two service calls booked for a day and two days in advance. Excellent service. The appointments were not good for me so I called the service people and both had no problems rescheduling for when it was a better time for me.

We own 5 homes and had all covered by a Choice policy. Over the past year we have filed many claims for Plumbing, Water tank, HVAC Unit and a pool filter systems. Choice has denied all claims. Even the contractors sent have told us that this is the worst company to have for coverage. One contractor told me that what they cover is one line and what they don't cover was a long list! This contractor said that Choice has denied all their claims and that they were dropping them since it makes the contractor look bad. Another contractor said that he knew they would deny us unless he only used the words "normal wear and tear." He did that and they still denied the claim. Do not make the same mistake we did by taking out a Choice policy! They will not cover anything!

All went fine - he did a good job. He came on time - good job. Thanks. It was simple as toilet running and he FIXED IT. I would recommend to a friend. The constant running of toilet was giving me a big water bill.

Camden was very professional and helpful. Very informed about product. Made it very easy to choose. Felt very comfortable talking with him. Also spoke with sister about policy and she signed up too. Very friendly and pleasant. Enjoyed talking with him. Thanks again.

I had 3 claims on 3 different household appliances. 1 dishwasher, and 2 refrigerators. Each claim was denied. Dishwasher was because it was said I didn't do proper maintenance on my dishwasher therefore denying the claim. #2- REFRIGERATOR stopped cooling and was denied because it wasn't in the kitchen. instead it was in my remolded basement. #3. Refrigerator in kitchen was denied because it was said it had a leak causing internal damages therefore wasn't covered.

We currently had a different company when we bought this house. After a year of total frustration and disappointment, I researched other companies. Choice HW came with great reviews and I have not been disappointed since deciding to switch. The customer service is fantastic and the price is so much better than the other company. I was also able to buy coverage on my rental property at a discount giving me great peace of mind (as it's in another state).

Neil ** was extremely helpful with getting me my policy and I was very pleased mainly with his OVER the top customer service. It is VERY rare. He needs to train people how to have the great customer service attitude that he has. He has a gift that needs to be shared with others.

I've had the plan a long time but never had to use it since I take care of the small things around the house. I hope service doesn't change after a claim is submitted. Easy to follow and as good I hope until I need it.

CHW was called when disposal stopped working. I am currently waiting for repair tech to call and come to the house. Previous history with CHW has been very positive when service people worked on and repaired my microwave and HVAC ductwork.

Filed a claim online and service technician was out the following day! He was very professional and repaired my dryer, he had the parts I needed with him so there was no wait time. I was very happy with how easy it was, no stress!

The sales agent was clearly on commission. He was very pushy in trying to sign me up for three years. He also badly misspelled my name. He did have fairly good knowledge of appliances included in my plan and fees.

I was very pleased with the whole process of getting the new quote to become a member of CHW. I had a salesperson who was very kind, patient with all my questions and answered them all. Then continue to try to win me over with different options. He Did.

I was sad to hear my sewer blockage was not covered by my warranty because it did not get as far as the sewer clean-out pipe in my front yard. To clean it out from the sewer pipe in the house would have been impossible since it was overhead in the exposed ceiling in my unfinished basment but it would have spilled sewage everywhere in my basement! The plumber had to remove a toilet, snake it, and replace the toilet. I sure hope I never have any more blockages because this is not fixable from my basement if another pipe gets blocked(and it will not be covered as this one wasn't!). I pray I never have this issue again! I'm wondering if there is an available addendum (at an additional cost, of course!) to cover this if it ever happens again in the future?

I spoke with Ronald ** today regarding Choice’s home warranty coverage. He was helpful and the warranty sounds great so far. I was offered a 5 year plan for a reduced cost. It seems too soon to post a review since I have no experience with them in regards to a claim. However, their customer service was great (not surprising since they were selling themselves to a new potential buyer).

I made an online claim. I had a response within minutes and was contacted my a service provider shortly after. I cannot believe how fast this process moved along. This is not my first claim and have been satisfied with the way my claims have been handled. I will most likely be renewing my contract when it expires.

Salesperson was courteous and helpful. He guided me through the process well without being pushy. He gave explanations each time I asked a question and seemed very knowledgeable. Choice Home Warranty was my first call and I didn't need to make any others to compare.

I called to find out about a warranty, first company I called mind you. The salesman was pushy and kept trying to get me to sign up for a 5 year plan for $2000 for 2 houses. I advised him I only wanted to sign up for a year, to see if I liked it. I had given him my credit card number and he had just kept pushing for a longer plan. I finally hung up on him and then he put through the one year plan on my credit card anyway. I was hot, I called back and talked to a manager who also tried to push me into a plan.

I purchased a Choice Home Warranty approx. 9 months back. I had researched the company/reviews online first. Going forward I will also check Consumer Affairs as well as the BBB before purchasing a new warranty. I live in the South. It's hot and humid. Two weeks back I notice my AC was not cooling. Slowly over a couple of days the temp in my home climbed to 90 degrees. On/around 7/27-7/28 I contacted CHW and filed a claim. I got the infamous email they send out as well as the robo call to my phone telling me a contract had been dispatched and they would be in touch.

Air conditioner repair. This was amazing. I woke up to my middle zone living areas 80 degrees. At 7 am I went online to file a claim and by 11 AM it was repaired! It just doesn't get better than that. You couldn't ask for faster service.

I had what I thought was an issue with my air conditioning and notified CHW by the internet service which was quick and easy to navigate. The response on a service company arriving was very quick and way quicker than I thought a person would be found. Overall the CHW to find someone was great. The company of choice to see about my problem was great and got my air conditioning up and running back in no time. For the service fee of someone coming out is very reasonable for major problems.

We've been customers of Choice Home Warranty for 4 Years+ and recently had our first larger claim to which they denied it. They sent a nice email saying they'd work to resolve it, but when my wife got on the phone with them, they were extremely rude. When my wife asked to speak with a supervisor, she was advised there was none. Eventually she got the name & extension of the supervisor but was told the supervisor would reach out before EOD. That didn't happen.

Absolutely the worst home warranty coverage & “customer service” I’ve ever experienced in my life. I filed a claim for my HVAC unit in August. I was told a vendor was scheduled the next day between 11-3 pm. The vendor then called & said “it’s more like 8-8 but will call 45 mins ahead of the appointment”. I thought that was fine & with heads up it was reasonable.

The gentleman, Shawn, was very knowledgeable about the warranty service, was able to explain it in detail in at a level that I could understand. He is a very personable person and kind while explaining all the details of the Full Coverage Plan. I was impressed with him and his performance.

I contacted Choice Home Warranty in July 2019 about my air conditioner unit. The technician stated the unit needs replacing. I contacted Choice Home Warranty to follow up with the status because it was taking so long for a technician to replace my unit. I contacted Choice AGAIN and the representative stated they want a second opinion. I was puzzled but I took another day off to meet the 2nd technician, he showed up 2 days after the schedule appointment. I contacted Choice Home Warranty a 3rd time and they said they wanted another opinion before replacing my unit. I requested off of work a 3rd time.

Fast excellent install of new garbage disposal at ** in Gilbert. First call Monday morning, job complete by 11 am. Service tech from Amigo Rooter and Plumbing did an outstanding job - professional and friendly. Would recommend Choice.

I purchased a 3 yr plan that I paid for at once. Got their ultimate VIP service that covers all. AC goes out and they decide to refuse warranty because my filters were too dirty... 3 months of requesting photos or proof of this went unanswered. I paid $18k out of pocket to replace 2 brand new units and request that they come out so the new units are added to the maintenance warranty. They refused. The spigot to the main water line broke off and I called to have a plumber come out... They said it's not covered because the spigot is not Inside the house. I love how they call and email every day now that my warranty is due to renew but go silent when I requested proof of why they refused coverage on my AC unit. Don't waste your money.

I like to take this opportunity to thank your personnel for their professionalism in assisting me in obtaining this Home Owner's Insurance Policy! My manager at The Air Force Federal Credit Union told me about your insurance policy and how she love it because your company always provided superior service; henceforth, I called and obtained the same insurance policy!!! Since I just purchased said policy yesterday, I haven't used the policy yet, but I'm also expecting superior service in the future!!!

They are not trustworthy and helpless. Their job is not to protect you saving big expenses when something happen to your household item. Their job is how to fool you around and try to not to cover you the best ways they can. I have refrigerator problem so I called Choice home warranty and claim issues. Few days later some third party company sent me a very unprofessional technician to my home and try to resolve issues. He told me that refrigerator is end of life and there is nothing he can do to fix the issues that I have right now. Issue was refrigerator died on us few times and melt food and also has water busted issue.

Sign up was easy. They worked with me and what I can handle. Service was great. I explained how at first I wasn’t going to consider because the sales people kept calling me at work after I already spoke with someone.

The Service Technician that was sent out was very knowledgeable and it did not take him long to find and repair the problem. I would recommend him to others who might not have a home warranty policy. This is the first time we have had repair work done since buying our home.

Last year my heater needed to be repaired and replaced and Choice Home Warranty chose to replace the heating elements. On August 30, 2019, the same water heater started to leak causing water damage to the inside of my home. On September 5, 2019, Choice Home Warranty chose to not replace my water heater stating their contact states they would not replace the water heater. I never signed any contract with them and they do advertise on their website that they will repair the water heater or if they could not fix it that they would replace it. I paid the $60 dollar service fee to have a plumber come out and say the water heater needed to be replaced. This has been a bad experience with this business and everyone who feels they have been taken should file complaints with the appropriate organizations.

Just got Choice yesterday after a tumultuous ride with PHW. Horrible customer service and follow up. Looking for a new company. I figured George Foreman would not let me down. So I'm looking forward to a long relationship. In this age of getting over on the customer, the reviews for Choice were generally positive so I decided to check them out.

Technician found problem and repaired, he was courteous and efficient. The problem was initially thought to be a leaking garbage disposal but the mechanic quickly diagnosed a leak at the sink connection as the problem and resolved it. Thanks again for your quick response and quality repair.

Within 36 hours of requesting help on a dryer repair, the technician had been out and repaired the issue. He arrived within the that they said he would, and he was clearly knowledgeable and appeared to do a great job. We were grateful with such a timely response to our problem!

One claim filed for failed ac unit. Told that they would 'try' to get a contractor to contact me within 48 hours. A week later, received email saying there was trouble finding contractor to get to property. At 9 days later, told to find someone on my own. I had someone come out to property THE DAY the unit failed. This is Texas. It was 106 outside, and 112 in the house. Repair was completed at or near the lowest end of national average for a repair of this nature. They have refused to honor the claim, because the contractor did not get their 'permission' to do the work, even though the part replaced falls within the 'included' section, and the cost was fair and reasonable. They are refusing to cancel the policy and refund all money paid for a seriously flawed policy. Next step? Court.

Dryer / Dishwasher. Superb Customer care, professionalism 2nd to none & very knowledgeable about coverage. All my concerns & expectations are always met. I highly recommend this service. When service techs fail to arrive, I am always contacted to make appropriate adjustments to service call.

I have had 3 claims this year and they did not cover any of them. They find ways out of all of them. Worst company ever. I have used other Home Warranty Companies and have never had any issues. I will not renew with them and I will tell everyone I know to never use them.

I was experiencing a problem with the outdoor unit for my air conditioner. I called CHW and they said they would secure a repair company to come out and inspect the unit which was done within 24 hrs. The motor was shot, and CHW authorized the replacement of the motor. My only cost was my deductible and finished the same day. I was very happy and the workers were very professional and were done very quickly. I would definitely recommend CHW .

Contacted CHW at the beginning of September because our refrigerator stopped working. CHW contracted with a company that never showed up, but as soon as I alerted CHW, they contracted with another company who arrived the next day. The technician concluded that the unit would cost more to repair. Within the hour, CHW contacted me with a cash replacement offer. Kudos to CHW.

Company refuses to pay what was agreed upon and blocked out phone number so we can not contact anyone. There is no one to speak to and they mislead both the service company as well as their customers into thinking that a service will be covered. After the service is performed, they come back and say they will only pay a portion.

My A/C was repaired and cooling my house within 30 hours after calling Choice Home Warranty. I was very impressed with the efficient manner in which my repairs were done. Thanks so much, especially since the temperature was 100 the day of the repairs. I highly recommend this company.

Choice Home Warranty (CHW) works harder to deny a claim instead of helping the consumer. When I first called to start my claim, CHW could not get a contractor out to check my system. The one company they hired was unreliable. I rushed home to meet him then he said he could not make it. I left work early to meet him for nothing. He told me to call the company and get someone else to come out.

This is by far the worst Home Warranty that I’ve ever encountered. My A/C unit was first having issues with the duct system. They came out, had a tech review he saw the same issues as we did and reported them. Guess what?! Claim denied! Appealed and it was denied again. So we had to pay for the issues w/ our own money. Not happy! Now the unit has gone completely out. It’s leaking Freon... Freon stays in for about a few days and then it’s gone. They sent a guy out who said it needed to be cleaned that’s why it was leaking and had stopped working. Really dude?! We got a second opinion and as we suspected the unit needs to be replaced entirely. So guess what?! Another denied claim. Appealed that one, it was denied again saying that the unit needed to be cleaned. That’s straight BS.

I have experienced multiple issues with Choice Home Warranty. One is that the company states they will fix or replace a broken appliance and the fact of the matter is they will not replace a broken appliance, however they will offer funds to replace which are way lower than the actual cost. When my washer broke, CHW stated the national average for a clothes washer is $350 which was not even half the cost of a washer and refused to replace even after I told them I was fine with whatever their replacement item was as long as it worked.

Ray, the sales rep was outstanding and very customer friendly. He is very articulate and went above and beyond to get me the best deal available at Choice Home Warranty. I believe all sales reps should be like Ray called and spoke like a true professional!!!

I would NOT recommend this company to anyone. I had someone come fix my water heater. They said they didn't cover it. It WAS on this the list. I called again and ask them to come out and fix my refrigerator as my ice maker is not working. They said they Didn't cover that. IT IS ON THE LIST. THe contractor that came out told me this was the WORST COMPANY TO HAVE FOR A HOME WARRANTY.

Called to report refrigerator is not working. Claims person submitted claim, I received a response a technician would be there in 5 days, result I needed a compressor. I was informed they’ll give me $499.00 replacement or a single door refrigerator (I have a side by side). I was given a different claims person and was offered $599.00. I called the sale representative and was told I would get comparable to what I have. I told claims agent what salesperson told me, wherein I was rudely informed that it was basically a take it or leave it deal. Ok I’ll have to take it. Then I’m told it’ll take 30 days, yes, 30 days for the check to clear to get to me. I said I’m going to cancel and was informed if I canceled I wouldn’t get any money even though I had already put in a claim. Don’t buy this warranty!!!

I was very impressed with the lengths you went through to get a dishwasher repair man to my house and in a timely fashion as well. He was professional and knowledgeable. I have had a previous warranty plan and I had to go through hoops the one time I used it to get service. Thank you for this!

Despite them saying they cover "wear and tear", they refused to cover a broken garage door spring and a leaking faucet. So, I'm paying $400 a year for what? I'm a disabled vet and no longer capable of doing these kinds of repairs. They sent a "technician" who was insulting, unprepared, and only took a photo, then left, after taking the $45 dollar co=pay check. Choice Home Warranty then called to tell us they would not cover these wear and tear items. I asked the technician to tear up the check, and he laughed and said he'd cashed it. -He hadn't. So, I put a stop payment on the check which still cost $21. I have cancelled the policy and will do what I should have been doing: Establish an account strictly for home repairs. -Thus far, I have paid over $600 for them to replace a dimmer switch and a wax toilet seal. That is a bad return on the investment. Avoid these cheating liars.

I have had 2 terrible experiences with Choice Warranty in 2019. I waited an entire week in the summer heat to have somebody come look at my AC unit that wasn’t working and say that it needed a new mother board and that he needed to get clearance from Choice. ANOTHER week went by and he never turned in his paperwork so I called Choice and asked for them to send a new technician out to my house. Then the new guy comes out and barely looks at it before saying that it’s “due to a pest problem” which I knew was bull crap because he had no evidence to support that claim, he had barely looked around.

Inquired info on home warranty plan. Immediately received a call from representative. He fully explained the covered plan, monthly payment and service plan. Also explained the waiting time. Before plan would be in effect. Very courteous and willing to answer any concerns I had regarding plan coverage.

So far so good. Was easy and painless to join. Was not pressured when I signed up for my online Quote; unlike American Home Shield. I would like to see you cover water softeners. I hope the same care and ease will be there when and if I need to use my warranty. Not casting doubt but warranty companies can be a bit funny when it comes time to cover you.

The toilet tank was leaking. I entered the request on the Choice website and a service call was arranged for the next day. The service person showed up in the time frame arranged and the leak was repaired in a half hour.

The service I received for my garage door issue was resolved in a very short amount of time and to my full satisfaction. The service representative was very courteous and professional. Choice Home Warranty is a great customer friendly company and prices are very reasonable. Thank you CHW!

Sales person was good. A little pushy. I told him multiple times I only wanted the one year plan. He finally gave up and let me have it. Lucky for him. I was ready to hang up. Look forward to hopefully good service for the next year.

Overall very bad customer service and poor communication. We submitted a claim for our dishwasher shortly after moving into our new home. They insisted that I send them the entire home inspection report in order to prove the dishwasher worked when we moved in. We had someone out to look at it in a week. They ordered a new control panel that had to ship from California so that took another week. They put that in and said they got a bad control panel, so another week to get a new one. They put in another control panel that didn’t work so they had to order a water valve. All of their attempts to fix the dishwasher did not work and the repairman suggested a new dishwasher. Choice decided to have another repairman come look and he could not fix it and also recommended replacement. They finally agree and we are so excited to have a working dishwasher after two months without one

I purchased a home about 4 months ago. The home came with the balance of a prepaid 5 year contract (about 2 years remaining). On 9/15 we noticed the house was warm and after I double checked the temp I confirmed the home was 82 inside. So the home was clearly not cooling correctly. I placed a call to my home warranty company to open a claim. The claim was opened quickly and I got a confirmation of a person coming out Wednesday 9/18 after 3pm. So we were ready for a few warm days. On Monday 9/16 we got a call that our window had moved to 9/17 8am. We were happy because we assumed the AC would be fixed quickly.

I would not recommend this company ever. On the surface level, salespeople will try to get you to sign up for services- once your service date is effective and you start calling- they will tell you nothing is covered. For example, my a/c evaporator coil broke down- customer service told me it was not covered... One recommendation would be salespeople must go over what is not covered before having someone to sign up for this types of services. They should stay away from short term gain by pocketing some money and in long term getting bad reviews. I am not sure how these fortune 500 companies rating work- this company is a joke!

On Thursday 9/5/19 our A/C stopped working. I filed a claim with Choice that evening. I was advised a tech would come out on Monday, 9/9/19 but since we were experiencing record heat I called the tech and he came Friday morning. The tech discovered a bad capacitor and received approval to replace it. After replacing the capacitor the tech discovered failed compressor valves as the unit was pulling locked rotor amps. The tech advised Choice of the failure and provided the year, make, model, tonnage and refrigerant of the entire condensing unit and the compressor. The only information I could get from Choice over the entire weekend was the request was being reviewed. On Monday, 9/9/19 we were told the tech needed to provide a picture of the manufacturers label on the compressor. The tech came out and did so Monday morning.

Your customer service was great. He looked for best deal for me as a veteran. Wasn’t pushy which I really appreciate. In fact I decided to take a 5 yr warranty since I this is a house I have no experience with an am unsure of the ac and hot water heaters.

I've had a number of home warranties and this is by far the poorest. They hide behind obscure combinations of exclusions and unintuitive interpretations of the contract to keep you from using their service for just about anything. The appeal process is a farce. Not only is the contract a waste of money, but you won't find out you have no real coverage until it's too late. Stay away!

Since I’ve sign up yesterday. I’ve been getting nothing but spam phone calls of the company trying to sell me different products such as home alarm at least 4 times already. Makes me second guessing about my decision. Also, I still haven’t received any info about my account for this property **. Would appreciate if I receive the contract and changes I had made.

Choice Home Warranty is a very bad company. No customer services they always want to do only small fixes and for anything big they will blame you for services and maintenance and deny the coverage. There is always a fine line on systems maintenance. They also give you a false timeline without consulting with actual repair company.

Just wanted to provide an update. Today I received the $100 check from choice home warranty. I have updated my review from 1 to 3 stars. The reason because the issue was resolved, but due to the time elapsed and the resolution did not become a priority until my review was posted. In the future to garner more favorable customer reviews I suggest to be more proactive in engaging and working with the customer before it reaches this type of escalation.

Kelly was very helpful and worked with me to get the right plan for my house. The information that she gave to me made me feel that the right choice was made and that my house and the items inside that were covered would be taken care of.

I called Choice Warranty and filed a claim this morning around 9:30 am. Around 9:45 I received a call that technician would be here between 11 am and 3 pm. The technician called around 10, said he was in the area and could be here in 5 minutes. He promptly repaired the A/C. With temperatures in lower Alabama reaching 95+, Kudos to Choice Home Warranty and Air Right LLC for the prompt service.

Terrible experience. Claim not serviced for self fabricated reasons. Lies about technicians' written reports. Going through NJ Attorney General's office where CHW already has about 950+ complaints besides me. Is CHW running a scam? May have to take further legal action.

My water heater, which I am covered for, went out Friday. After several hours or arguing, and countless employees being rude and hanging up on me, they finally scheduled a tech to come out... FOR TUESDAY!!!! They think it's acceptable to be without hot water for 5 days. This is all after the fact that they denied claim out of the gate. Then took two days to assign a manager to claim to review. I'm an idiot and prepaid with CHW for the next 4 years so I'm screwed, so anyone out there considering, PLEASE STAY AWAY. I've never been more frustrated with a company like I am with them. Ridiculous. I ended up paying out of pocket over the weekend myself by the way so no insurance coverage.

When I reported about the disfunction of two bathroom toilets flushing, CHW responded quickly and courteously. And a plumber came to fix them within 48 hours. I was quite pleased with your service. I am so appreciative for your speedy work.

Dryer Squeaks. Very prompt service. Very knowledgeable repair person. Very happy with service so far. Repair person will return in only a few days with necessary parts. Replaced all parts so that I could use the dryer over the weekend if necessary. Will return on Monday with new motor.

It sure was Hot in Texas 94 on the inside of the house.. Called C.H.W. & they sent True Temp out & they got on fixing the A/C. Now chilling in Texas. No Better way to go. Very happy with getting a/c fixed so fast.

Choice Home Warranty denied a claim to fix my HVAC unit on the grounds that the unit which was less than 2 years old wasn’t old enough to blow the compressor. I tried several times to appeal but with each call comes a different reason for the denial. I followed their claim filing process and for a whole week, they claimed they couldn’t find a technician to come to my house and look at the unit. They suggested I find my own tech and then let the tech call for a preapproval after diagnosing the problem, which is what I did only for them to tell the tech that an HVAC unit this new couldn’t break down. Save yourself the stress. Don’t waste your money. They will make up reasons to deny any claim you file any day.

I have YET to have anything fixed by Choice warranty as there’s ALWAYS A REASON WHY they’re unable to do so. They will blame the customer for maintenance etc. ANY AND EVERY excuse to not spend any money. I’ve had three claims and I’m just blowing money on the company’s to come out. I paid for my warranty for an entire year and since they’ve been horrible, when I asked to cancel they said I couldn’t get any of my money back. So I got TOTALLY screwed. It’s sorta like they’re saying “You’ve paid us so to hell with helping you”.

Haven't had to use the coverage yet. Was glad that they have a VA discount which I'm happy for. Now in the future I won't have to worry about the cost for any large repairs. Now I will be covered for the next three and a half years...

Your agent was quite the salesman. Had all the answers. He did however, tell us that as Senior Citizens our Service Call fee would be reduced to $65. When the contract came thru by email it showed $75. I called and talked to a different person who said he would correct it and send us another copy showing the corrected amount. I have yet to receive that after several hours when he told me he was sending right then. Still wanting that information for my records.

Shortly after deciding to go with a different home warranty Choice Home Warranty continue to call me every month or two months giving me whatever sales pitch they had at the time. My home warranty just ended two weeks ago and sure enough Choice Home Warranty called me today offering me 15% off of the yearly premium. After getting details for service fee and answering any other questions that I had which I don’t think they were prepared that I had questions, the sales rep hung up on me when I told him I wanted to discuss it with my husband. This is now the third time that a sales rep from Choice Home Warranty has hung up on me.

I was requesting coverage information from your site when my phone rang and it was your sales dept. I was not able to get a word in at all and was hung up on when I refused to give my address. I received a call the next day and the gentleman I spoke with gave me several discounts for signing as well as apologized for the rude salesman. All in all, my experience was very good outside of the initial contact.

I got their home warranty and while selling they sugarcoated everything. When I called them for a claim the technician sent in the report in front of me that they need to replace the washing machine. They declined my claim stating the washing machine was abused and misused. They always decline the claim and come up with some excuses.

Water leak claim denied, due to an arbitrary observation/decision by the technician who was sent out. The claim mgr, was totally unsympathetic to my situation, only to tell me to get a second opinion, which I couldn't do, since after doing without running water for 8 days had to pay for the repairs out of pocket. If I have to pay for reps this way -- why do I need a home warranty company?? You don't need to nitpick every claim and look for a reason to deny it. I will not recommend Choice to anybody any more, period!! Furthermore, I will do some serious consideration when it comes time to renew my policy with you guys. I give you guys a failing grade... that's an 'F'!!! Now to be fair, the last two claims ** & ** were handled with favorable results.

My mistake in realizing that my a/c is covered under the package we pay for AFTER calling a company out ourselves. So paid the diagnostics to them holding off on $800 repair or $10k new unit and then set up a claim ONLINE with CHW later that day. I was nervous because of timing and that it was all email communication. A couple hours later, got an email and automated phone call saying a company was coming out in 40 mins. The issue was fixed for LESS than what we paid for the call out from the A/C company!

I called on Tuesday and had an appointment for Friday. I called the company on Wednesday and found out they were on their way. Calendars conflicted so set it up for Thursday. I was told the Friday appointment I was given was wrong and they weren't going to be available that day.

Updated on 10/14/2019: Your policy was very clear, however, the service was not! As it was never provided. I had to call several times and each time you failed to have service provided but you had no problem taking my monthly payment on the the 3rd of each month since 2015. You would think after not having called for any service until April 2019 I wouldn't have had any problems at all. Check your log! Most companies have one! That's how businesses are run! I have dates and times written down when technicians didn't show up or would call with an excuse for not showing up just in case you don't. Now your response is an attempt to make me the cause (re policy) for your company's negligence and horrible business values in taking money from people but not providing a service! How dare you??

I was online researching CHW inputting my info for a quote when Francis called (your rep) & I just feel as tho I was coerced until I gave in and purchased without finishing my research, something I normally do not do. And now after filing a claim (# listed above) only to be informed the problem is excluded. At this point I see this as being extremely incomprehensive contract. If Francis would not have interrupted my research (which I think was the strategy) I probably would have finished reading & not purchased the program.

A month ago I had to cancel my contract due to financial difficulties. Choice was kind enough to give me 2 extra months for free. My central air quit working this past weekend. I called Choice and they are contacting a technician. Plan to renew my contract when financially able.

It was very easy to file online and I had a quick response by phone and email. Choice arranged for a technician to come out the next day. The technician was on time and came out quickly. He was very professional and repaired the A/C quickly.

I had a sewer back up in my plumbing. I called Choice to get a plumber. They called me back and said they could not find one and that I could find one myself. When I called, nobody would take the home warranty. I believe that it is a scam that they cannot find people for you and therefore you have to find them yourself and the plumber has the responsibility of communicating with Home Warranty to get it covered, and none of them wanted to do it. I later called and asked for referrals for plumbers electricians etc. They gave me many referrals but I called each one, none of them are except a home warranty or were even in business. Some names they gave me were even 400 Miles away. I do not believe they have the professionals but they say they do.

Mike came out and was in and out in no time. Found the problem, grab tools and got too work. They left my home as clean as it was when they started like no one had been there. Thank you for your professional work. As a past contractor I know about going the extra step to finish a job rather than just enough to get by.

Very Fast.. Dependable Service.. Called in my washer problem in the afternoon, had appointment scheduled that same afternoon. John's Appliance Service was here early the next morning. Repairs done very quickly & efficiently. Would recommend service to all my Friends & Family.

Judy was very helpful. She talked about the year, plus one month. Also the three (3) year and five (5) year plans. Judy was very intelligent about her products. You could tell that she enjoys her job. My goal was to feel good about any problems that would arise about my home.

My 83 yr old mother filed a claim on July 23, 2019. They did everything, that they could to avoid fulfilling the claim. Save your money and RUN FAR AWAY from this company. Mom was without AC (Heat index was 108), Stove, Washer, Dryer for 1 month trying to get this company to Fulfill a claim. She made many phone calls to the “So called” claims manager that took all day and many days to contact. They’ve sent a Tech whom they claimed did not file his diagnostic report on time. So, they claimed due to the tech’s negligence it's company policy to send a different tech.

I purchased a home last December and the owner threw in a Choice 1 year home warranty, one of my air conditioners went out 2 months ago, they sent out a technician, approved his diagnoses and was supposed to repair it, he never showed back up. They sent out another technician, who sent in a diagnoses, they instead of approving it began trying to negotiate a settlement with me, THE HOME OWNER RATHER THAN THEIR CONTRACTOR. They last week sent out another technician who sent in a diagnoses, I heard nothing for a week then called the contractor, they advised me they no longer work for choice, IT'S 97 DEGREES OUTSIDE AND MY AC IS OUT, so 2 months, 3 contractors and now they say they will be sending another technician some time in the next 72 hours, IT'S 97 DEGREES, this is the most dishonest unethical group of con artists I have ever dealt with.

Garbage disposal. I am very please with the service rendered. It was very fast, very professional, from the phone call to the actual problem resolution was very outstanding. Thank you Choice Home Warranty. I will continue my support and I will recommend to my friends and relatives. Thank you again.

In the previous few claims we have filed under our CHW policy, our experience with Choice's Claims Department has been excellent. Yet this past Monday 9/9/19, Choice's assigned Claims Service Technician came out to our homes to replace the "covered" defective fan blower unit in our upstairs attic air conditioning system.

Buyer beware. I had a slow drain issue. Called CHW. They said they would send someone out. It was going to be 3 days. Time of appointment, the plumber canceled the call. When I asked why, they wouldn't deal with Choice Home Warranty. Called around, nobody wanted to deal with them. They said I could call my own and they would reimburse me. The plumber said there was grease in the line and would have to replace some line. We've lived in our house a little over a year. We don't put things down the sink. Including grease. CHW said they wouldn't cover this. People wouldn't call back after leaving messages 3 and 4 times. The work needed to be done. I had to remove drywall to get to the drain line in my basement ceiling. I knew they wouldn't cover that but it had to be done.

The water heater stopped heating. The technician was prompt, courteous, and went an extra mile!!! He had to remove the folding door of my laundry room and move out the heavy washing machine in order to get to the water heater. He was pleasant to have in my home! He’s a smart young man.

I had a persistent puddle at the bottom of my dishwasher. I do not need to use the dishwasher every day, so after a week of nonuse, the dishwasher would have stagnant water smell. The technician saw what was wrong and was able to fixed the problem. The smell is gone, and I am happy!

I talked to Isaac ** and He was very professional and knowledgeable. He explained to me step by step the procedure to get me to change my Home Warranty Plan from American Home Shield after being with them 16-1/2 years.

Rachel was extremely helpful explaining the service and said they used certified people on the calls and response time 2-4 hours -- not 24 hours. Also, she explained Choice does not charge multiple fees for same type of service - or related to the service - for 90 days. AHS had multiple fees for a hot water heater, hence shopped here and surprisingly a good price.

Everything went great from Choice rep. to the tech. Everything went great till I had to put in forty words. I guess I can tell you it's hot in Saint George Ut so I am glad the air conditioning works now.

I am always speaking to my friends and family about how important it is to have a home warranty, specifically a Choice Home Warranty. My air conditioner, clothes dryer, and toilets have all been repaired using my Home Warranty - saving me $1000's of out-of-pocket cost. I truly appreciate the quick response that I receive from the customer service representatives and the contractors that work with Choice. Being a homeowner is a hard task and having Choice Home Warranty has given me a foundation to ensure my house is a home for a long time. Thank you all and I refer Choice to everyone.

I bought appliance warranty through this company and it was a HUGE Mistake on my part. My microwave had issues with the one of its parts and it was creaking some small sparks. I explained my situation to them. They arranged a technician to come and look at it for which I had to pay $65. The technician said the same thing and said Microwave needs to be replaced. But the company came back to me and said it is not covered. They said it was ARCING and was excluded from coverage.

You gave up finding a vendor to fix my HVAC after only a few hours. Advised me to find my own vendor and have them call for authorization. If you don't have vendors in the HVAC field, why be a warranty company. Was considering renewing, but that's on hold to see how this turns out. Still don't have HVAC fixed.

Mikey SpinDry serviced me. Mike is efficient and extremely knowledgeable. He is fantastic and I would recommend him to anyone!! As a realtor, I have already recommended Mike. He came the same day I called and since I spoke to him earlier in the day and described the problem, he was fully prepared to fix my problem with my washing machine.

On 4th July, 2019, I was contacted by a marketer from Choice Home Warranty (CHW) to purchase their warranty service. Seeing important appliances covered, I purchased a year service with policy number **. We have a very well-maintained A/C unit at our home working perfectly for 26 years without any breakdown. On August 20th, suddenly, this unit refused to switch on. We filed a claim with CHW the same day. Next week, CHW fixed an appointment for TLJD Mechanical LLC to visit our house to fix the A/C with the expectation that we will pay a service fee of $65. TLJD is a dubious A/C technician in Baton Rouge. They do not have any star rating.

Tried to cancel my service. Got redirect 10 times or more to the resolution department. No one nor return my call back number. Poor customer service. Like a refund of my 40.00. He didn't properly give me the details of my warranty nor did he explain about my second refrigerator and I would have to pay an extra 85.00 for a different sevice like electrical and refrigeration.

The agent who handled my enrollment on the phone was a bit deceptive. Price quoted not the same as the price charged. Told me the service call fee is $85, but I have seen it listed as $60. He failed to tell me that there could be a 30 day waiting period. The promo email I received said one month free. I didn’t get that either. The only positive so far was the lady I was able to speak to on the phone after being disconnected twice and placed on hold for 25 minutes.

The Associate called me before I even got done filling out the web page for a quote. I admit I was a little skeptical at first because of the quick response without request, but it worked out that I got a home warranty for a great price and hope it is as good as they told me. I have not received the particulars by mail just by email so far. I did call back with a question to make sure I could reach them and talk to the same person again and I did making me more comfortable with the purchase. I know I have seen the advertising for them before and I am counting on a good relationship for the future. Time will tell for sure. Thank you for the coverage you offered and the great price for the next few years and the low service call fee you gave us. I am looking forward to our future.

I tried to use my warranty on 2 different occasions. The first time was for a refrigerator not cooling properly. The technician came to my home on 2-3 times and was not able to find any issue despite the fact that things in the refrigerator were freezing and the temperature would fluctuate 10 degrees. My most recent experience was this weekend. My air conditioner stopped working. I called on a Friday evening at 4:45 pm. I received an email later that evening stating that I would have an 11-3 appointment on the next day. I also received an automated phone call on the morning of the appointment stating the same time frame. Later that same morning I received a text from the contracted service provider stating that they would be to my home from 3:00-8:00 pm.

Awesome customer service, Troy was a delight to work with on this policy purchase. I hope that everyone is as nice as Troy and this will be a great relationship! The value is much better than other companies I inquired with.

I have had a good experience so far as they responded with claim number and tracking info very quickly. I am still in early stages of the whole process. It has been so easy to do all this online. I would definitely recommend this to my friends.

Great customer service, was happy with all the service I received. I was able to sleep in my home last night. It was so hot in the house, the ac was not cooling. I submitted the claim online and within 24 hours I was up and running again. Thank you again!

I received great customer service and Wayne provided the best deal and package for me. He acknowledged that I am a military veteran and used that information to my benefit. He didn’t force or pushed me to get something that I couldn’t handle.

Don’t ever buy this warranty’s. They're gonna rip you off. Poor customer service. It’s not true that if Technician can’t fix the problem they will replace it. That’s not true so don’t be fooled by the advertisements. I found a better company that serve me well and good care of me no call and no email after my problem occurred. Sorry so disappointing. Cust service is sucks.

Dryer was making a noise. Repairman tried repairing and mentioned that either the drum was warped or the cabinet may be twisted. Noises returned and repairman file his report and mentioned this would be a GE problem. First claim and already nothing is covered under their contract. Only contact is thru email no direct contact from Choice.

Your company lies to the consumer. You never honor your claims and if you do pay on a claim it is way below replacement value. Review my last claim and contact my so called case manager. Very unprofessional and downright lies. I know you won't post my comment. Just like I will not renew my warranty contract with you.

SAN ANTONIO PLUMBING technician Rodrogies came to our home and looked at the problems. Then asked us to pay $ 45.00 deductible first and then send false estimate to Choice Home Warranty which CHW declined to pay. And then he left without doing any work for the leak. Called his manager JOSEPH at San Antonio Plumbing to discuss the payment issue and refusal to fix the leaks by the Technician. After taking Credit Card payment for $ 45.00 technician walked out and immediately left. We need refund of our $ 45.00 deductible paid to him.

My current Service One policy is expiring and I wanted to see if I could use Choice in Omaha. Frank was so helpful in answering my questions and telling me my options. It was a great experience. Kudos to Frank.

For any claim they find a way to decline you and not cover. Stay away from this company. They are Unprofessional. Claim handler, customer service, all. They are just trying to get you to none cover for item. They charge you more than what they are supposed to be without acknowledging, bad Bad business!!!! I did for my mistake when I start a business with this guys!!! Please You do not!!!! Do not trust. Stay away this company. They are rip off.

I had got experience, but I was told $450 and now I see my email saying $480. I don’t know what happened. I would like a call back to me to explain why I was charged $30 more than I was quoted over the phone. Thank You.

We contacted you guys at 5 in the morning. Our a.c. quit working and within an hr we had a response and a time for the repairman would be at our house. The a.c. company Island Air did a great job and replaced some parts and we were very pleased with everyone's quick answers and fix. We appreciate all the professional and quick response fixing our a.c. We would and have recommended your service. Sincerely the **.

I really liked how I searched online, got a quote and promptly a friendly HUMAN called me and did the business part and was very helpful and did not try to oversell anything. Shared company name with a friend who just bought a house.

I couldn't be happier with my decision to go with Choice Home Warranty. Neil ** delivered on everything he said he would. After years of an unhappy relationship with American Home Shield, I have finally found a warranty company that offers a lot and delivers excellent friendly service. I would recommend this company without hesitation. You can reach Neil directly at **. You will be glad you did!

OVER TWO MONTHS TO FIX REFRIGERATOR, could have been 1 week if Authorization Dept. didn't get 2nd opinion to save on parts and experiment at our inconvenience. First tech said replace 2 parts, 2nd tech replaced 1 and didn't work, had to order 2nd part anyway. TWO MONTHS WITH INOPERABLE REF. THREE MONTHS NOW ON REPAIR OF MICROWAVE and counting, still no concrete update. Same response each time, technician will contact us shortly. Never did. I asked today for procedures to file complaint for arbitration, same response, "technician will contact us shortly. VERY AGGRAVATING. This warranty is worst than Best Buy's. Really.

Great experience. Mello showed patience, answered all questions. Explained all the details and went extra step to search more options. Recommend for friends and he helped them as well. Strongly recommend for others. Its value for the money and customer service.

Working with Phil ** was a pleasure. He easily explained the choices and within minutes I was signed up for this insurance. Hopefully, I won’t have to use it, but at the same time, it’s good to know that I will be covered.

Fridge is not cooling. Order has been picked up promptly. Got a next day service. Technician called before arrival. Arrived on time, and fix the fridge. Communication very well. We are happy with the service got this time. Good.

STAY AWAY - They sent out a technician to fix the AC, the technician said that they won't fix it and that company policy is to claim the problem is from rust and corrosion so they won't pay the claim. That was all recorded picture and sound in my home since we have cameras everywhere. Sure enough Choice Home came back saying the problem is from rust and corrosion while I have the technician on record saying the opposite. This company is a scam and has a systematic way of denying claims like that - STAY AWAY.

Asked the phone customer service when applying for the coverage specifically about refrigerator ice maker and water dispenser, if they are covered. He said "YES" which, after review of the contract, is quite clear that they are not. In my experience, that would be called misrepresentation of the product. Suggest additional product knowledge training for your telephone sales desk associates.

When I call whoever I talk to is very helpful and curious. I never had any bad experience with the representative and when I have to wait until a company call me, you guys keep working until you find me a repair company, if you can you get in touch with me as soon as you can and inform me so and if I could find one myself quicker, otherwise I get a respot before the 24 hours. I am very happy with Choice Home Warranty and I would highly recommend them to everyone.

I would not use this company again if it was free. 3 properties paid in full for 3 years, 9 claims denied, including 2 no show contractors that still managed to get paid, no air conditioning for 8 Texas July days, finally replaced the whole system. Denied a washer claim because “we will replace the timer, but not the knob...” wtf? They are the same part!? I replaced the washer... dryer out in a rental? Sorry that was normal wear and tear lol, dishwasher not draining, "Sorry you need a plumber, but I will cash your check". If it didn’t cost me so much $$$ and worry, I would be laughing. Peace.

They are all talk and no service. The salespeople are real good at their job and sell a complete load of lies. Plus they left out that if you cancel they’ll charge you for all the claims they paid out. They so cleverly hide that at the end of your policy. It’s a complete waste of time and money. One claim I was without an oven for an entire month while they took their time processing the diagnosis from the service guy. Then that happened again but this time I was without heat for a month in the dead of winter. Complete incompetence in all departments. Don’t do get this service from them!

I had a repairman at my house the following day. Outstanding response time. The operator was attentive, professional and friendly. The repair company was on time. Was scheduled for early that day. I am glad I have Choice warranty. The repairman did an excellent job and did not waste any time.

I submitted a claim online to get my oven repaired. The process was quick and easy. Within minutes, an appointment was scheduled to have a technician come out to troubleshoot the issue. Hopefully, the appointment goes as well as the claim processing has been so far!

Your Sales person was very good and polite. He explained the program coverages very well. He gave a discount which was appreciated. I of course purchased the total plan. The only complaint was the "PLUS SELLING" trying to get me to go for a five year plan which I explained I was not interested and wanted on the annual. He then asked me to hold on....which I did. He returned with a 3 year offer. I hung up in the middle of the conversation. He called back and sold me the annual plan.

Application and info easy to understand and priced fairly. Just wish that finding out cost and effective date were told before payment was required. The service fee seems fair. I’ve never had a home warranty policy before but was informed by a friend.

My AC went out. I called Choice and they scheduled someone within minutes and the gentleman was at my house a couple hours later. This is how home warranties should operate. I’ve been with other companies that didn’t live up to their name. I’m so glad I went with this company.

Choice Home Warranty is the worst company I have deal with in this space. I regret leaving American Home Shield who I had used before. AHS price went up $500 so I moved to Choice. Only to find that when I went to make a claim on three different issues none of them were covered. They have a lot of fine print which you will learn if you make a claim. I will be going back to American Home Shield. STAY AWAY FROM THESE PEOPLE. THEY ARE THE WORST!

Spent a great deal of time doing research on different home warranty programs. Choice Home Warranty seems to have it all covered (except yard sprinklers). Signed up to give some peace of mind... With all of the unknowns, it is great to have a policy that protect one from uncertainty.

I called because my central a.c. unit stopped working. The call center told how my policy works and I filed a claim. It was explained that if the repairs were covered by the policy they would be paid by the policy. If replacement of the system is the best option how payment would be made and my choice of service providers.

Called Choice Home Warranty because my dryer would shut the power off every time you start the dryer. After speaking with an agent and then the young man from All Star Appliances. I was very confident that the problem would be fix. And thanks to All Star Appliances they are able to fix my problem.

Reported my claim to CHA on Tuesday morning, received a call from the contractor Tuesday evening and scheduled an appointment for 9:00 am Wednesday morning. The contractor arrived Wednesday morning on time and found the problem and repaired my air conditioning system. Great job!

I was shown the best care and help since I returned from my time in the army. I am disable veteran from the Vietnam war. The agent was very helpful and shown me the care I have not received till the phone call with him, the conversation was fun and enjoyable. Thank You!

Lisa was very courteous and listened to what I wanted and my situation and helped as much as possible. Thank you Lisa it was a pleasure speaking with you and yes I would recommend Choice to another company and definitely recommend that they speak directly to Lisa.

Choice if their choice They will take your money and you get EXCUSES. They will not pay. I had a water to Burst. The service tech told Choice this. Choice called me and said it was a leak; How can a Leak flood 3 rooms in 18 mintues? This is just BULL. Don't waste your money.

This plan gets out of paying by red tape and ridiculous protocols. First problem is that they are so cheap that reputable home improvement companies won't work for them due to difficulty getting paid for the services they cover. I was told that waiting 7 days for a technician to unclog my septic tank line with sewage filling my bathroom 7 days was ok with them?? After much complaining they agreed to pay $35.00 out of $460. They farm out the people that answer the phones so if Frederico tells you one thing and 2 minutes later you call back, "Sorry he's not here." Reimbursement policy is unbearable and impossible to achieve. I am done with this company. Better Business Bureau is next on my list. THE WORST company. Don't do it! You get what you pay for.

I want to cancel this contract. I was told someone would call me back.... never did. Not good customer service... Sent 3 emails and no response. Not much else to discuss. I'm not certain what exactly I am suppose to say her... I don't have 40 words that are relevant to this issue.

I purchased a home warranty and my AC stopped cooling. In a nutshell, Choice Home Warranty doesn't cover any type of evaporator coil leak even though it is one of the most common causes of HVAC malfunction. I have a home warranty thru another company on another rental that cost a little more, but it also covers the more likely causes of HVAC system failure. They told me to read the fine print and that I had 30 days to cancel if I didn't agree with their scam. Please do your research as all home warranty companies are not the same.

I paid around $655 for the warranty and this is the first time I called them out for them reseal the toilet since it's leaking. They had Chi Tex Plumbing Company call me for appointment from 8:00-12:00. I waited for 4 hours at home and kept calling the plumbing company to check status. Francis called 6 hours later to let me know he's coming. Still he wasn't able to fix it but made me pay for service fee. I called an agent at CHW to explain to them that the toilet needs to replaced with a flange and the agent/operator assured me that my warranty is covered for labor and parts. Therefore, I paid for service fee so that the plumbing company could put in an order. However, Choice Home Warranty denied the authorization after I was told that I'm covered for the flange. Not only they scammed and made me pay for more, they didn't fix the toilet and lied to me about it. I won't ever choose them again or recommend this company to anyone.

I had to call because my air conditioner stopped working. I was told a repair tech would contact me within four days. I was fine with that because it was a holiday weekend. But to my surprise, I was contacted by the technician the following day stating that he could come out on that day. He arrived on time and had my air up and running within two hours. NOW THAT WHAT I CALL SERVICE! I live in Florida and hurricane Dorian was knocking at the door. To live in Florida without Air is a very bad thing for any length of time. I will be recommending Choice Home Warranty to friends and family for sure!

Your representative's description of what I am hearing was outstanding. I would suggest this coverage for everyone. I think it’s a Best and I’m saying much better than other companies that I have invested. Orange and the best value for the money.

Garage door not working, put order in on line, was sent to repair company. Joey garage door repair. They came, took care of problem with no hassle. All did a good job. Would recommend Choice Warranty to my family and friends.

Dryer door would not close and dryer would not operate. A piece of the closing bracket in the machine was missing and fell into the dryer. Was concerned that the part might not be covered as they say the door isn’t covered, but the missing part that closes the door is in the machine not the door. Without it, the dryer would not work.

Choice Home Warranty took my issues seriously, found capable service, and had my dishwasher up and running in no time! I recommend Choice Home Warranty to everyone with appliances. Appliances are very expensive and it’s good to know Choice Home Warranty is on my side when something goes wrong.

Choice Home Warranty is a scam. They will not repair anything. They have deny every claim you put and you will lose $60.00 copay every time you place a claim. This company is fraud. They take your money and do nothing.

While it was a bit difficult to find where to file a claim, they got back to me quickly to acknowledge my claim. We will see about the rest of their service...how soon they get a tech to my home, etc.

This company is HORRIBLE! They have deceiving technical and trying to sell you plans. When you do need to use it, they try to avoid paying at all cost. The sales rep Warren **, was eager to sell me 3 plans and promised to be a point of contact. As soon as I told him that I needed to cancel after realizing how worthless they are, he simply ignored my emails and phone calls. Do yourself a favor and shop for warranty somewhere else. Research all the lawsuits they had and still have going on! I wish I knew this before they charged me. Cancelation is also a pain. They try to charge you ridiculous amount for that! I will also be submitting a formal complaint letter to their headquarters.

Username: ** Policy Number: **. I want to cancel this policy now, I changed my mind. I called back within 1/2 hour and was told I couldn't cancel until after 2 months. Of course $40.00 was already taken from my bank account even after telling person, I wanted to reconsider. I want it cancelled now! I have informed my bank that I do not want this policy and don't like feeling forced into contract.

He was quite professional and excellent knowledge on the subject matter. He addressed everything that was asked of him, especially as I was trying to compare your company benefits in relation to what your competitors were offering. I hope that your future service will meet with the same expectation.

AIR CONDITION REPAIR. We appreciate the next day to service our air. Fast, efficient, nice associate, not texting while working. We appreciate the ability to track our claim through email and the ability to track status.

The Representative was very polite and very knowledgeable about the service and offered such a good plan and price that I couldn't turn it down. We are glad to know that we are protected for practically anything that brings in the house. We had other offers and Choice that called me was so much better. I recommend Choice and Frank to everyone! Carol and Bill

I have had 2 claims since I purchased this product. Both were handled in a timely and professional manner. Communication took place by phone with a confirmation by email followed by voice mail. The service providers were knowledgeable and friendly. My repairs were completed and I was satisfied with the outcome. I highly recommend Choice Home Warranty.

Choice Home Warranty seems to be an ok company but I got four phone calls trying to sell the plan before I signed. That was annoying. I called in to place the order and the person who took it, Nathan, tried to hard-sell a long term plan - he would not accept a "No" and it made me angry. I am giving 3 stars for value and coverage based on my on-line research but I have no experience with claims to give a real answer. I have just placed the order for coverage yesterday.

Always easy to work with. Never any issues. Cheapest insurance I've have ever had. The peace of mind alone is worth the price but I always have something come up/go wrong/stop working/break or whatever that more than makes up for the premium. Have you priced a plumber lately? And it always seems to happen on a weekend or holiday so it's triple the cost... Great investment to save money, time, and the headache.

The salespeople will pressure you to buy and pay for the plan immediately. If you don't, they will blame you for wasting their time. If you say you need to review the plan and think over it, they will hang up on you. They put a used car salesman to shame.

They say they cover air conditioning systems but my air handler which is part of the air conditioning system failed causing large condensation water leaks. They state they do not cover water leaks so denied my claim. The leaking water was a result of the air handler failure not the cause of it. They still denied the claim. Their objective is to steal customers money not to protect customers against product failure.

I felt the young man was rushing me. I had to think quickly on what questions I may have had. I may have missed something. At first I didn't feel comfortable giving him my info. He needs a customer service class.

My claim agent was super guys understand my situation and helped with everything he could do. Since recently paid $1800 for my coverage I was expecting good coverage for my home. My claim manager did an awesome job. I will recommend new friends to Maine to Choice.

Had the warranty about a month when the compressor went out. They sent out a technician and I paid the co-pay. After 3 weeks of waiting I finally called and found out there were some internal paperwork problems. Though I was told I’ll have to pay another co-pay, I refused and they sent out another tech. He said the compressor went bad but they denied the claim by saying it was preconditioned. I bought this crap because the house is getting old.? But Choice sucks and is not worth the money. I am cancelling and going with American.

I have had my Choice Home Warranty since January 2019. My air conditioner stopped working last week. I called and placed a service call. A few days later someone came and Choice paid only for a freon charge. I had to pay for a new fuse box out of pocket. My AC worked for 2 days only. I called again and was told that I would be assigned a case manager within 24 hours because I appealed the first repair. My house is 85 degrees at 9 am. Labor Day weekend begins tomorrow and I live on the Mississippi gulf coast. I am a senior citizen with a chronic illness. I am not at all happy!!

The worst company, don't pay out claims, the representative of rude and disrespectful. They told me when my free to rate a bro that I suppose to leave its think in in a house why they take a week to come out. They even check it and refused to fix it because I put it in the garage because I've rent a a fridge or a to to doubt when get fix. Don't waste your time or money on this company. They are the worse.

The rep. was very professional and knowledgeable. Great customer service, very good experience, and first impression. Have the coverage I need, at a great price. You made a retired Air Force member feel appreciated, and I thank you for that!

Excellent service. I called on Monday. The technician came on Tuesday. He diagnosed the problem quickly. I heard from Choice Home the next day. I decided to take the money Choice Home offered because my washing machine was very old and they didn’t know if they could find the parts to repair it.

I have a 1 1/2 year old microwave and the control board is out. Choice Home Warranty offered 169 dollars to replace a built in microwave. They are out of their mind. Just want my microwave fixed or replaced like their warranty states and in a timely manner!!! Have already been 4 days without a microwave.

I purchased two warranties from Choice Home Warranty, one for my primary residence and the second for a second home. To take advantage of a discount that was offered I paid lump sum in advance for one account and monthly for the other. I submitted two claims separately, different dates and I was told verbally, when each was denied. Closed my accounts. I am filing an appeal. BBB's records show all reviews one star- class action was awarded and now at the appeal level for Home Choice.The reviews on this site questionable. I was treated horribly - the manager was rude and told me to google when I asked a question. Warning. Beware!!

I requested information online, then called today to confirm a subscription. But, the first salesman got really pushy and almost rude, so I hung up on him. Since I really did want your service, I called back and this time spoke to Kevin and he was great. We went over all the details and I signed up for your service because of Kevin and only because he was very professional and low-key. I hope this review will also commend Kevin for a job well done. Thank you.

I called Choice Home Warranty and spoke to representative Jennifer ** today about getting a home warranty plan for our house. She was friendly, courtesy, very knowledgeable and got me the best deal available for our new home warranty. I could not be happier... Thanks so very much Jennifer!!!

I've got nothing good to say about this company. I've had 7 claims since 2017-2019 and I was denied on all of them due to frivolous reasons. I've had the tech tell me it's normal wear and tear but the company says otherwise. It's a scam, they didn't fix my a/c, washer, other washer, refrigerator, light fixture, garage door opener and main shut off valve leak. They said my a/c had rust on it. Duh! My washer had rust on the drum. So I bought another washer.

I have been happy with the service from CHW, completely. I would say that some of the vendors chosen to do the work are very far away and scheduling is not very easy. If you could find more vendors in St Petersburg versus Tampa. Also, sometimes it takes 2-3 days to get someone out. I understand if parts have to be ordered afterwards. Thanks, Terry

Their representative Cameron ** was helpful, professional, and very knowledgeable. Had many questions and he did a great job answering them. He fit us into a plan that was workable, budget-friendly, and a plan that will help us in the future.

When we noticed our dryer stopped drying on a Sunday, I initiated a call that day. Within 20 minutes my case was assigned and then I was contacted by the technician. He came out the next day and was able to repair our dryer in very short order. He was very professional and courteous.

I have been a member with Choice Home Warranty for a few years now and I am glad I did. I am very happy to be with them because of how they have treated me thus far. CHW has done everything right. CHW has saved me hundreds possibly thousands of dollars in some instances. Most of my repairs (85% of repairs) consisted of plumbing issues alone such as leaky pipes which involved ceiling leaks. It was just horrible. CHW is always there for me and my concerns. CHW always has my back. Great company to be with. Thank you CHW.

Countryside Appliance repair came a day earlier than scheduled, which was great! The technician, Maurisio, was friendly, knowledgeable, and fast. He also showed me how to avoid the issue from happening again, as well as trimming and securing the washer drain hose. I would recommend him for any appliance repair.

Choice, in their marketing literature, lead you to believe that they will repair or replace your central AC unit if needed, but in small print of the coverage terms, the limit for any unit repair is $1300. Since there is no central air unit that can be replaced for less than 2500-6000, their marketing literature is misleading. There are other Home Warranty companies that do not have such a low limit that actually will replace a unit if needed.