Choice Home Warranty Reviews

Washer. The service Contractor was very efficient and professional. Choice Warranty is recommended to all my friends and relatives. I am impressed with the service with the staff at the call center. They are so helpful in providing fast courteous service. Thanks again for being there!

The person on the phone refused to give his name, just said said he was a manager. He rushed me off the phone so he could get onto the next sell. I will most likely cancel and go back with the local company.

Stove/oven. He was very efficient in his work impeccable! Fast on troubleshooting my issues. The workmanship was great! Hard to find knowledgeable people, this is someone I would like in the future. No plans on a service call, however, I would recommend his business.

I felt fairly confident about my choice today choosing Choice Home Warranty until I reviewed the policy after paying in advance one month. I currently have Old Republic and have been mostly satisfied with their service, but at what I feel is a premium monthly rate. (No pun intended!) The salesperson for Choice Home Warranty who called me is very good at what he does. And that is to sell. He could've sold ice to Eskimos. However upon review the things he didn't disclose is the limitations Choice puts on their repair or replace items.

The appointment was timely and the service technician was very good and finished the job in a reasonable time. HOWEVER, I received a determination on claim ** saying Choice would not pay because it was a “maintenance” issue. The drain in the kitchen sink was leaking around the outside rim. The plumber had to loosen it and put in some plumbers putty to stop the water from leaking under the sink. How could I have prevented the plumbers putty from wearing away under normal use. A homeowner should not be expected to remove a sink drain and apply putty. That is why I have Choice Home Warranty.

I’ve battled them for 2 months to get our ac repaired which was covered by their most expensive plan but their contract is very shady and lets them get away with anything. Ac repair technician were at my house 2 times and concluded that unit needs to be replaced and also said that this particular company will deny the claim and they do it all the time. Look somewhere else since most likely you will be left stranded with choice home warranty!!!

I was really impressed by how they continued to find a heating/cooling contractor to come out and fix this problem. I was constantly kept up to date on this by calls or e-mails. The technician was found and came out on a Saturday to fix the problem. Very courteous and professional and solved the problem in a short amount of time.

I telephoned on 6/17/19 to request service on my gas range (burner wouldn't light). The claim was filed by CHW on 6/19/19 (why delay?). Told no service rep until 7/2/19 between the hours of 11:00 a.m. to 3:00 p.m. At 4:22 p.m. I called the service rep and he told me he wouldn't be coming that day but he could come on 7/5/2019 (after Fourth of July weekend). On 7/2/19 I called CHW & asked for another service provider. No one available but would hear from someone within 4-24 hours.

We were told that the warranty covers Air conditioning and heating. We had CHW techs come out all summer to look at our AC that wouldn’t cool below 78 degree, eventually not cooling under 84 degrees by the time we called a company out on our own. CHW techs said the ac works fine and would fill the Freon. We had four CHW techs out and the fifth was a no show. That’s when we called a company on our own which showed us right away our ac unit upstairs wasn’t working at all.

Dishwasher repair - Tech was awesome, did the job in a timely manner, was courteous. I was very happy with the service I received. I would recommend Choice Home Warranty to all my family and friends. I think it's a great value and brings me peace of mind.

Nealy Plumbing LLC was dispatched to address a garbage disposal back up causing a leak under my sink and backup up into my dishwasher. A foul, smelly mess! Plumber was prompt, professional, and courteous. He determined the problem; replaced the garbage disposal, cleaned up the wet area and focused until the work was done. He just happened to have a disposal in his vehicle so he came ready to do what was needed. I was very pleased and will continue my warranty.

Loud noise coming from A/C unit. The technician was on time, polite and explained exactly what the fault was and what he would do to correct the problem. He solved the issue and as he said it would do, the A/C unit is now functioning and there is no noise, in fact it is operating very quiet to my satisfaction. I am very pleased with his service.

I wish it wasn’t so hard to become a new customer. After calling for a quote I felt like a number and wasn’t being heard and not given a competitive quote. So I didn’t purchase. It wasn’t till I hit the callback list that I had a clerk who understood what I was looking for and worked with me for a competitive quote. Had the first caller been focused I would have bought sooner.

Company answering service request very prompt and courteous. Very respectful of my home and wood floors. The issue of concern was a yellow flame in my oven and broiler. He checked it out and explained that orange glow is ignitor, the actual flame is blue.

Dishwasher. Agent listened well to my discussion, and responded with satisfactory solution. Ironic fact is that same claim occurred with our New York home and our Florida home within six week occurrence, and both issues were resolved satisfactorily. Will continue to use this service.

CHW was totally unwilling to be fair with a claim. I had a $480 claim with the part alone costing $280. Choice Home Warranty was only willing to reimburse me $60 claiming that was their rate for the repair. When questioning this reimbursement amount all I got was a total runaround sending me back and forth from one department to another. Do not use this company they're a bunch of scammers! They're extremely nice when they want to sell you a policy but when you have a claim they're totally different and do everything in their power to not pay.

Call Choice and reported the issue with my AC, the person on the phone was extremely nice, she set me up with island breeze air conditioning for repairs. The process was so easy and the time Choice customer service rep gave me was fair and timely. I also want to give Choice kudos in finding a decent ac repair company, owner Robert was on scheduled to get me on the books, and the ac service guy Dan was great. I am so glad I choose Choice Home Warranty for my appliances needs. Thanks to Choice and thanks to Island Breeze.

Last Sunday, our water alarm sounded that we have a leak. Discovered leak coming from a 3" drain line to bronze elbow. Called Choice warranty and they sent out a plumber within the next two days. In the meantime slowed the leak with a 3" rubber drain boot. The plumber came to our house and examined the situation. Paid him the $60.00 and he left. No news for a couple of days. Called our claims specialist and left several messages. On Monday she called back denying the claim stating corrosion was the factor. Hmmm?? Corrosion on a copper pipe? Not present since there was no blue green stain anywhere on the pipe.

DO NOT WASTE YOUR MONEY OR TIME!!!! I was denied an AC repair by Choice Home Warranty. The denial stated they would not replace the part because the unit was "Dirty", which caused the part to break. After speaking with Total AC, they stated this was not true, and that the part warped due to normal wear and tear. I then disputed the case and was assigned to a case worker. She places me on hold, and comes back and states that the AC company told her the unit was "Filthy" and that is what caused the issue. In disbelief, my husband calls the AC company and they have absolutely no record of the call, and assured him that they would not say that.

We had to submit a claim as our washer began displaying error codes and stopped completely wash cycles. The response was very quick and we received an immediate follow up from a repair specialist. Once he diagnosed the problem and cost, Choice again responded promptly and gave approval to carry out the necessary repair. Our serviceman was courteous and prompt and had our family back in business before our laundry had time to pile up. We are thankful to see our first experience using our home warranty was a very good and efficient one.

I wish I can give minus stars. Beware!! I don’t write reviews until I get consistence best or worst service. I am giving stars based on below experience I have over some time:

I have not had an opportunity to use your service yet. So I cannot recommend you. I will be glad to give my opinion once I have had dealings with you. My initial contact with you over the phone has been good. I will be glad to to rate your service one I have used it.

Thank you for letting me choose my own technician for the repairs to my garage door. And, thank you for sending me money back for the repairs that I paid out of pocket. Choice has helped me overcome a home repair in the past and has always come thru for me. Thank you.

I was considering changing warranty companies. I person with the company called me back after my online quote. He was friendly at first, then became very pushy and rude when I told him I need to talk with my wife and to call back in 10-15 minutes or give me a number so I could call him back. He was rude and I finally said, "Don't call me back, I'm done with your company" and I hung up. DON'T use them, I will pay more for another warranty company if I have to, before I will ever subscribe to them.

I recently purchased a new home, which is about 10 years old. Went with Choice Home Warranty as the reviews seemed good. I have submitted 2 claims for my air conditioner, two separate times. Both have been denied. I agree the sales reps were outstanding, mine also "spoke with a supervisor" to get a lower rate for me, but actually having the work covered is another story. I have canceled my warranty and will sign back up with American Home Shield, that I used in another state with a previous home. Home shield covered 100% of my claims that I submitted on a faulty hot water heater. Please don't make the same mistake and fall for the reviews, which majority are regarding the sales rep.

I have a 50% coverage rate with CHW. I had a sump pump fail and a water heater leak. Both normal wear and tear failures, but in their fine print they found ways out of coverage. The water heater tank developed a leak and began to flood the basement. Thinking I would be covered, I wasn't worried. But somehow they don't cover the actual tank. Now I am stuck with the $1800 bill to replace my water heater and the process delayed the repairs for a day. That means no showers, no laundry, no dishes, etc. The sump pump was a less expensive venture, but still left a bad taste in my mouth.

Jerry ** was so prompt to call, and answered all of my questions in detailed, easy to understand English. He wasn’t pushy, just very courteously helpful. I really appreciated the way he made me feel like a valued customer. He went out of his way to get me the best deal for my money, carefully explaining each offer. I am so very thankful for well trained representatives such as Jerry **.

Kendra was a very very professional salesperson. She did everything we requested and more. She explained different plans with us and found a plan that was a good match for us. Kendra is a pro! Thank you for having her as part of your company.

Company refuses to process claim. They say that oven doors, handles, hinges are not covered. The issue deals with the oven cleaning locking item which is not part of the door. When the tech arrived to repair Choice said it was covered. Now they say it is not covered. They say it is part of the door. It is not connected to the door, it is part of the main body of the oven. Horrible customer service and frankly they were rude.

Agent answered questions to my satisfaction. Do not know what else to say. Saw on facebook, filled out form, called phone number provider, had more questions. He answered then, gave me cheaper price. He said talked supervisor.

Checked out many companies. Choice Home has the best plans and the best price and service call price. I needed a plan fast and got coverage for the new buyers to start when they move in. I would for sure recommend them to everyone.

Consumers beware this company will take your money and if you happen to be unfortunate and file a claim they will deny it. I’ve been with the company for a couple of months And on my first claim with issues with my refrigerator I was denied. I will take my losses and move on but I am warning you not to waste your time.

It was a pleasure dealing with Amy when setting up my new account. She was knowledgeable and helpful. I would recommend this company to a friend. I feel that your total coverage plan is well worth the cost and is far better than the plan I had been signed up with.

When we bought our home in Dallas, GA, a little over a year ago, it came with a $500 warranty from Choice Home Warranty. We realized a few months ago we probably wouldn't renew the policy when it expired this month because it doesn't seem worth the money based on what is actually covered. Over the past three months, their sales staff has harassed us non-stop. I received two or three phone calls PER DAY from them, plus at least two emails every day and an occasional text. I asked them THREE times to stop calling me because they were disturbing me at work. One salesman actually laughed at me before I hung up. Now that the policy has expired, they are STILL bothering us! I blocked all of the phone numbers from New Jersey, but one just slipped by this morning. I am at my wit's end. LEAVE US ALONE!!!!!

Within one hour of requesting service, I was put in touch a repairman technician and I made appointment to have my appliance service. I am very happy with Home Choice Warranty and their services. I would recommend them to all the people I know who are in need of appliance service.

We found the overall experience very good. Keisha contacted us by phone and was very professional and very helpful. She answered all of our questions and concerns. I would have to believe that she is a definite asset to the company.

From beginning to end this was a positive and great experience. Shawn answered all my questions and was super helpful and kind. He put me at ease and returned my call as he said he would. He made this a very pleasant experience. Thank you! I hope this is the beginning of a long relationship. David

We received a home warranty from them per our closing agreement for our new house. We've used them twice, water heater and furnace, and both times they didn't cover what needed to be fixed. Each time there was fine print to show they didn't cover what we needed. There is so much fine print for each of the systems/appliances covered you'll never get anything fixed. That fine print is not readily available until after you purchase the home warranty and get the details of the contract. Completely worthless!! If I could give them negative stars I would! We've talked to customer service (and up the chain) about these issues and they just come back to the fine print. Good for them but terrible for customers! I'm just really glad we didn't pay for this home warranty, luckily the sellers did. Terrible company!!!

This company is horrible!! I've called them out to my house at least 4 times now and every time they say they don't cover it!! When clearly on the website it says they do. I called to make sure before I purchased this warranty certain things were covered and Home Choice Warranty themselves says they all were and when it comes to fixing it or replacing they say they don't!! I have to pay everything out of pocket every time! Don't say you will cover certain things then don't!!! Then we spoke with James ** a case manager who told us they do cover it but only certain parts!! He was not professional and did not care what we had to say!! This company is a bunch of crooks!!! Don't waste your money on them!!!!

My washer just quit working. I called Choice Home Warranty at 3 pm and was told that a repairman would be out between 3:30 and 8 pm. I had to go out leaving my husband to greet the repairman. When I returned home, the washer was repaired and works beautifully! I am very pleased with the service I have received and have recommended your company to several people already. I definitely plan to continue my contract with CHOICE HOME WARRANTY!

The clogged drain, tech couldn't fix it, they closed the ticket saying tree root coming into the house. Got a private plumber to fix it clog. There was no tree roots coming in. Worst service. Do not go for this service. This is not my first experience.

My sales rep was friendly and knowledgeable. He did his job and wasn't too pushy when I declined his upsell. I am happy as of now, but just signed up and will see how it goes if I ever need their services.

Representative, Myles, was very helpful with going over the coverage and pricing. Made it simple to understand and easy to choose the right plan and coverage. Ended up getting more for my money than AHS. Gave me confidence that I chose the right company to cover my home.

This warranty does not cover anything. They say they will cover everything but there are a lot of exclusions and the exclusions are the ones that always broken so beware. Might as well save your money or invest it on something so when that time comes you have the money to cover yourself. These people are scam. Will never buy them again.

Purchase of CHW. He was not tentative, unprofessional and wanted to just move through the sale. I had questions to ask and was rushed through the purchase of the warranty. It’s important that professionalism occurs over the phone in a customer service environment.

The experience was almost seamless. I received the confirmation via email almost immediately. The technician called me in less than 12 hours to set up an appointment time. He arrived on time and completed his work in a minimal amount of time. The tech was completely satisfactory and friendly. Thanks to all involved.

The technician showed knowledge and provided a state of the art. He identified the issues and addressed in a short period of time. Also spoke to me about the reasons of the problem and how I can anticipate in a future to similar heating issues. He returned peace and tranquility to our home. A job well done!

My Dryer was not heating. Called Choice and the repair was completed in a matter of minutes. The Tech was fair and made recommendations. Great guy. I even gave him a tip for a job well done. No more issues.

Preferred plumbing came quickly and assessed the problem. They returned the next day and replaced the part. Service was satisfactory, but the tech could not speak very good English so we had a hard time understanding him. The circulating pump needed to be replaced and that was done.

I called you with a problem with my kitchen sink. Right away you contacted a plumbing company and sent the number I could reach them at. They came out and in 20 min the prob was solved. He was courteous and professional he did a fantastic job. Thanks for contacting this great plumbing company. They were the best.

I was shopping around for home warranties since I’ve only been with HMS. After talking with Scott ** about Choice Warranty, he was more than proud to work for such a company that had been ranked #1 for the past 10 years. Due to his knowledge and pressure free approach, I decided to stop shopping around and sign up immediately. Thank you Scott!

DO NOT under any circumstances give this shady company any money. They will send unqualified techs to your home who will fix one (probably nothing wrong with it) thing and then leave. When your problem continues, they say it's a new call with a new service fee. When it comes down to a unit needing replacement, they tell you that what's wrong with it isn't covered, even though their ads say they cover even old appliances. Total rip off and will waste your time until you stop calling them. Save your money and fix your own problems.

I was impressed with the professional service as I signed up for home protection. The young man clearly and consciously explained the plans. I'm not always telemarketers choice of clients. With 37 years active duty, retiring as a Marine Colonel, I tend to intimidate a few callers. But if you are going to sell something you need to know your product - and he did. My questions were expertly answered and he often answered my next question before I asked it. He wasn't just reading a script that he had to get through, he paused several times and allowed me to ask a question or ask for clarification- then he would continue. I don't know if calls are outsourced or not but, this man represented the company in an exemplary manner. If the rest of the company has the same genuine concern for the client I can see how they earned the number one spot in Home Warranties!

Fridge was not working properly. Called for service, I was told the repair would be done within two days. I wasn't happy waiting for two days with a refrigerator that was not working right. The same day I received a call from the service provider Choice called. He was in my area could he come over. I said yes. He was there within an hour and fixed the problem. Very happy.

During the first cold night of the season, two nights ago, we switched over to heat but woke up yesterday morning with no heat in either zone. As bad luck would have it thermostat was broken on top floor and furnace fan/limit was broken in the basement. Made a claim at 8:00am on the CHOICE website and by midday a technician was in contact with us and visited later that afternoon. The broken fan/limit switch was replaced and a new thermostat was offered. No charge except the $60 service fee. My only issue was that Choice offered to replace my programmable thermostat with a non programmable one. I declined and went out to the hardware store and bought a new programmable thermostat while the technician was making the other repairs. Great experience 10/10.

I had a service claim on my dishwasher. The serviceman was here within 2 days. He did a thorough evaluation. Within one day the company informed me they would be sending a check to replace the dishwasher. My only criticism is it will take 30 days to get the money.

I don't know how this company gets any stars. I signed up a few years back. Then, had a hailstorm and needed work on the roof. Wasn't covered even after the worthless rep said it was. I cancelled the plan and then moved on to a much better one. My biggest complaint is that I continue to get emails from them, sometimes 3-4 a day. I have unsubscribed, but still get them. I have contacted FCC and filed a complaint and will continue to file complaints until they get their act together and stop the emails. So, folks there are a lot of better companies to sign up with.

Generally, we have been very pleased with Choice. Their price is very fair especially when renewing. The only bump in the road was the one contractor that was originally assigned to fix our dishwasher stated that they never confirmed with Choice and we waited past the time that we were told. When I contacted Choice we had someone out the next day. To anyone shopping for a home warranty company, I would suggest to sure what is covered and not covered.

Needed electrical outlets repaired. Technician was kind and courteous and very knowledgeable in his assessment. All of the outlets seem to be working fine now... So far so good! He was very thorough in his work. I would definitely be willing to refer him to friends relatives and even family members.

We recently purchased a Choice Home Warranty as our first home warranty, ever. Our home is nine years old and we heard this is the best time to get a home warranty. When doing research we read the reviews on Choice Home Warranty and although they seemed to be more expensive than others, we felt they had a very comprehensive warranty and we purchased their home warranty plan. On Friday our water heater began leaking, and my husband quickly shut off the water. We called Choice Home Warranty to be told the earliest time they could send someone out was on Monday. This was with them knowing our water was off, sinks, toilets, etc. We called back to escalate and got someone to come out on Saturday.

Nathan ** was our customer service rep. He was very helpful and went over everything and he was thorough and patient with us and told us about the senior citizen discount, which was very helpful because we are retired and it saved us money.

Toilet stopped. I gave a man you sent to fix my plumbing $65. He was unable to fix the problem and took $65 anyway. You told my wife you were not paying him more to fix the problem and it seems you abandoned us. I will certainly tell everyone I know what service means to you.

I called CHW to fix my dish washer. Tech guy saw the dishwasher for couple of minutes & says pest infestation caused damage & CHW doesn't want to fix. I opened & did not see any pests stuck to main panels, chips, boards. Totally useless company. They just want your money. No service. Never trust this company & fall for their cheap quote. Look at their service. Read the fine print. They have 100's of clauses not to fix the issue. Totally scam company. I will not recommend this company to anyone. I am suing them.

Experienced a failure of our Thermador Range/Oven - main oven not heating up. Submitted a claim to CHW, they assigned a Service Provider who later turned out to be a one man show and not at all familiar nor trained to service Thermador appliances. Since we incurred similar problem a few years back, I knew exactly what was the faulty part (High Temp Cut-out device), in essence I provided the solution on a silver platter for this technician. He ordered the part and came back to replace it. Did not test the Oven before he left, so later we discovered that while the oven was heating up, it was not reaching set temperatures.

Purchased home warranty in July 2019. Submitted a claim from a plumbing issue on 10/10/19. The garden tub in master bathroom of a home we purchased in May was working fine when purchased and is barely used. When used on 10/10/19, there was a leak in a bedroom downstairs as the tub drained. When filling our the claim, it asked when we knew the item was working properly last time and we stated August. Since this is not used much, that’s the last time I could remember. Denied claim because we stated that August was the last we knew it was fine. Waste of money....spend more for better coverage.

Serviceman was courteous - knowledgeable and provided good advice for proper handling of my equipment. Arrived as promised. Agent's back office was helpful and fully advised me of the extra cost.

My sales consultant was very knowledgeable about coverage and thorough about the policy plan that would fit my needs. She was pleasant and answered all of the questions that I had. My husband and I will have a peace of mind having this plan.

Got an appointment the same day as filing a claim! My dryer was fixed within an hour! So pleased with the service and response to my needs! Have recently made an appointment for my furnace. Will be coming today. Very happy with this company.

Garage Opener (motor) failure. I was very disappointed to know that once the technician determined that the motor was shot and a replacement opener was required, that CHW would not approve the replacement. I obvious needed to get the replacement so I was out of pocket $400 + $45 for your service fee. Really, really disappointed since I chose CHW because of the promise to replace if they could not fix. WOW, I feel like I have been misled by CHW!

Excellent customer services, very knowledge about various products, upfront and direct support regarding CHW product and services. Really enjoyed working with sales person. I would recommend to others once I see customer support at the same level as this sales agent. I do appreciate your sales team, hopefully everyone else would be at same level of not better. Thank you.

Jimmy was very good at explaining the program so I could easily understand and have my questions answered...I signed on for the lifetime price lock! I received discounts by going long term and am so far happy with my decision. Now if the warranty pays off in the end is what I'm concerned with....will they actually do a fair job of repairing and replacing covered items? But for right now I have peace of mind.

Heat system. The repairman came here and he was very polite. He told me what the problem was. I would recommend Choice Warranty to my friend. I call Choice Warranty and matter of minute I had a claim #, people very nice.

My bathroom vanity sink was leaned on and came undone from wall and pipes were leaking. Call Choice to see if it was covered we did have plumbing in contract. Sink wasn’t broken. Only pipes needed to be replaced. When contractor said pipes would have to be replaced. Choice declined to pay for repair, stating that they don’t replace galvanized pipes only PVC pipes. I asked then if I could have it replaced with PVC pipes and they pay for repair. The answer was no. So I have to pay the $ 85.00 service fee and pay the contractor $ 200,00 for the repair. What good is the warranty? Be sure to read contract very good. I didn’t know galvanized wasn’t covered. I will be leaving Choice. They could have asked what type of piping I had when I filed claim. WHAT A RIP OFF.

I turned in a claim and had a tech come to the house to determine my Washing machine was more expensive to repair than replace. I received an email saying great news. After opening up the email I was offered $349.99 for a washing machine that has a current retail value of $999.99 and a sale value of $749.99. I declined the offer and was called by a claims specialist. She immediately offered $449.99. I explained that the unit can't be replaced for less than $749.99. I was told read section F15 in the contract so I have attached it ---> (F15. We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.)

After waiting for multiple people promising me they would get me help, the best they could do was 8 days away. So I found someone that came out in 2 hours. Then after I'm told the stoppage wouldn't be covered. Your phone staff interrupt and your policies are not clear. I am calling my attorney general, the Better Business Bureau and anyone else I can think of. I want out of my contract. My parents have a warranty with another company and I am signing up with them.

Called for information which I received without any pressure for sales. They gave me all the information I needed and answered my questions directly. They have a great deal for seniors and encouraged me to give them as much information as I could so they could give me the best deal available.

The representative was quick to respond to my request for information. And he worked quickly to get the necessary information for coverage. He was thorough, and offered other policies that were available. He was well informed regarding the policy. Very personable.

I received excellent customer service when applying for my Home Warranty. The prices are fair and affordable. Awesome coverage for both appliances and heating and cooling systems. Would highly recommend this company to others. The Customer Service Manager was very polite and very helpful. He answered all my questions with no issues at all.

I spoke with two individuals during this call, both were professional and non pressuring. I felt comfortable with all the plans that were offered and selected the plan was best of us given the current circumstance. I would strongly recommend for veterans.

So blown away that you would get me a new microwave. The service man was extremely helpful But not being able to get a new boot on the washer is a bummer. He did say it was extremely hard to replace so I wondered if it would get fixed. All in all it was a good service call.

I went online as asked for home warranty quotes from 4-5 companies. I chose one and purchased said warranty. In the meantime, I have received at least 1 call a day (today I was called 5 times) from representatives from Choice Home Warranty regarding my quote request and selling a home warranty. I asked to be removed from their call list on no less than 4 occasions - I am hoping that my 2nd request today will be effective. Additionally, I have received no fewer than 2 emails from Choice Home Warranty EVERY DAY since I requested the quote. I have a call log full of ignored calls and an inbox full of emails. Even if they were the best option for a home warranty, I would not choose them - Why would anyone choose to be harassed? Don't give them any of your contact information, or you will never be able to get them to leave you alone!

Do NOT and I repeat do NOT buy a warranty from this company. It's a scam!! Long story short, I had my furnace break and they refused to cover it. Save your money and go with any other company! I went through the appeal process and case manager could never be reached, barely called back from left messages and never answered emails. Canceled policy and now have to pay $3600 for new furnace.

Service was excellent and service pro was great. Appt time was better than expected and would definitely recommend SAN ANTONIO PLUMBING and CHW to others. The service with CHW was also great. Made one call to CHW and they took care of problem immediately. Thank you.

I am very pleased with Choice so far. They have been quick to respond and pleasant to deal with as I have needed to have my washing machine fixed. When you call you get a human on the phone, they follow-up with emails and text messages to let you know what is happening and when you can expect a repairman. They have been a great asset and I appreciate their quick response and turn around. I WOULD DEFINITELY RECOMMEND THIS COMPANY over the others!!!

Water in the tank sometimes wouldn't refill and when it did the water kept running. An experience plumber Randy arrived and explained the problem was. Fixed it promptly. All is right with the world. Would continue to use this company.

Everyone has been super professional and helpful. I am waiting for the resolution of my claim and for the tech to return to complete the work. I renewed for five years because I read the review on Consume Reports.

Very informed CSR. Helped us quickly through the purchase process and explained in detail about the warranty coverage. The CSR also explained about the differences in coverage and pricing which made it a lot easier for us to decide which warranty would be best for us.

They will not repair a air conditioning unit for more than $375.00. If you fight they will offer $700. -- That's it! And replace a water heater, forget it. No matter what the service tech who actually looks at the unit tells them they say 1) you didn't properly maintain the unit and or 2) they say the unit shows signs of restriction. How here is the scam. If the compressor is not working you can't tell if the coils are restricted. They know that that why they say show signs. Stay clear, pay the extra money and go to American Home Shield.

Updated on 10/21/2019: So read previous review "Abysmal and we got scammed" for context. After weeks of being treated pretty poorly by Choice warranty, they see my review here and offer to pay us 272.10 for the board. But they still won't talk to the technician who is advising that the board replacement if a temporary fix and the right thing to do is to have furnace replaced. Choice continued to stay adamant and I was left with no choice is to begin to the process of refuting credit card charges for the purchase of the warranty on the grounds of not delivering what they promised in the sales cycle. Also after reaching out to me with a paltry offer, they have gone awol again.

My GE dishwasher stopped working, contacted Choice Home Warranty, they arranged for a repair tech immediately. He came out and assessed the problem. Then Choice sent me an email stated they were replacing the unit, then the fun began. I was assigned a case manager because they offered me $179.99 as a pay out and I refused. My dishwasher was a higher end model costing minimum $400 to $500 plus tax plus installation. Case manager was rude with a superior attitude in our phone conversation. She offered $250 total stating the repair would cost $252. I said repair the unit, she said, "We aren't offering that."

My first experience with someone with your company last Friday was HORRIBLE. He was pushy and kept talking over me so I hung up on him. He then kept calling me back to back which is totally unacceptable. Today I spoke with a Richard ** and he was very nice. I just wish we would have gone over some of the exclusion details as I would probably NOT have purchased it.

Our a/c stopped working and Choice sent out their expert to check it out. He was confident that the repair was covered. I reviewed our policy and the condenser IS covered. They denied the claim saying it had overheated due to a blockage in airflow. Nothing ever blocked the airflow. I maintained the system and kept everything in good shape. On the worksheet from the mechanic they sent out, he wrote: "In good condition" when describing the system. When we challenged their decision, the rep said the decision was made by their "committee" and that there was no chance of a change in their decision.

The service request was placed, the service scheduled, the service man was on time, knowledgeable, efficient. No problems, no comeback. I highly recommend this company to anyone looking for a home warranty company. Thanks for your quick response to our problem.

Cortney ** was very informative and very helpful with my order. I will recommend him to all my friends. He was very helpful and explained the service fully to me. He was very friendly as well, completely explaining the entire service.

Too many visits to diagnose problem. Several no call no show appointments. Had to call technician too many times to obtain an appointment. Repair/diagnosis should not have taken this long. From 1st visit on 9/6/19 to last on 10/11/19 over 30 days, and issue still not repaired.

Terrible service and coverage. Choice provides a false sense of security when providing insurance. I had a water heater go out on me. They sent out a technician who came out for 5 minutes or less and determine the issue was sediment damage by just taking a picture. I was informed this void out the warranty and I would be liable for 100% of the cost. Of course the contact who I could barley understand and was driving an unmarked white van offered to do it for "cheap" and give me a good deal. Whole thing felt like a scam from the get go and this has been the worst Home Warranty I have dealt with.

The air handler on my AC unit went out costing about $1800.00 to replace and you paid $300.00 to me under my warranty. There was talk that your engineers thought that it had been subject to corrosive oils etc but this unit had been serviced twice a year by The same CO. since installation.

The entire process to get Dryer repaired went like textbook. We logged a repair request, within 24 hrs a technician was assigned. He came, fixed sought approvals to repair and the job was completed. We are using our Dryer now with no issues. Thank You, Choice Home.

Hot water heater and hvac system. Both systems went out and Choice said not covered. Not happy that I have a home warranty and two high profile systems were not covered. This is bs. The systems should have been covered. What do I need to do to have these systems covered under the home warranty?

Jeff was very professional and friendly, everything was fixed in a timely manner. Would like to use his services again as needed. Jeff is very knowledgeable and did quick repair on our plumbing problems. Would recommend his services to all. Very happy with Choice Home company as well as our friends and family.

Made call for garbage disposal-appointment set up for Wed.,10/16. I was impressed by prompt service - now let's see how things go next week. A good company. I like the service - this is my very first claim with Choice Warranty. In the beginning a really good deal on the warranty price and the coverage.

Great tech. Called in advance. No mess. Polite. Sand day service which was important being water leak. Explained what was wrong and what was needed to fix it. Left invoice. Glad I had my warranty. Have recommended Choice Home and will keep telling people.

Horrible!!!! Too many steps needed to jump through the hoops of if something is covered. Just a heads up. They only cover something that is worn out, and the bottom of the barrel contractors are the ones doing the inspection. Then Choice says it's not covered. They are 0 for 2 for claims. Time is wasted while waiting for contractors to put you on their schedule. Save your money and get the issue fixed the same day!

Anthony was very helpful. He actually explained everything to my wife also on the phone when all of this way to explain everything. Very well appreciated. I got the 3-year warranty and I'm very pleased with. I talked to him in the afternoon and called him back in the evening.

I bought a warranty from Choice, used it for 2 months. I got less than half of my money back. When they try to sell you the warranty. They will make all kind of promises. Also after I got my half refund I had to call them 9 times, they kept laying over & over about getting me the refund. Waited for months. At the end, they said it was my fault I cancelled the warranty. Customer service has no training whatsoever on how to talk to customers. Hangs up on us after being on hold for 50+ mins. Supervisor lies on your face as well.

Garbage Disposal not working. Plumber came in and replaced with new one as old one had mechanical issue and cannot repair so he installed new one. Customer service was very good. Guy who arrived was South Korean and provided very good service.

They sell lies, on the phone they will tell you anything. Everything repaired or fully replaced. Lies, Lies, Lies ... nothing is replaced. I my microwave went out and they only wanted to give me 227.00 to replace what cost 800.00 to replace. In the past, they denied claims that were legitimate. I had to get 4 opinions. This company is horrible. The attorney general needs to investigate their deceptive practices.

I purchased this home warranty after I received a phone call and looked at some reviews. Agent told me that they covered exactly the same thing as my other warranty company but they charged less. WRONG. They hardly cover anything. Plus I have had to literally fight on every claim they did pay for. They also never have techs to be able to come repair anything. They tried sending techs from states long ways away from me. Then they told me I should get my own person to repair and then they would reimburse me. It took a month to reimburse and that was if we didn't have a dispute over what they were going to pay. Also their website says they fix or replace. Wrong. They don't give you enough to replace. My other warranty company fixed or replaced on a fair price and all the things I had wrong last year would have been covered. Most this company disputed or denied. Run as fast as you can away from this company.

I don’t write a lot of reviews but this time I had to. I never really looked in to home warranty and when I just purchased my home I decided buy it. The first day I out in two claims. Re-key my doors and garage doors were malfunctioning. They sent someone to asses the garage and will be replacing two motors and keypads. Also sending someone to re-key. When I say it’s worth the money. Day 1 it has already paid off. Thank you Choice Warranty. Easy claim process and quick response. Will definitely be renewing.

The dryer was fixed within a day of request. I did online claim and it was convenient and fast. I received emails from updated claim progress and contact information. I would recommend Choice Home Warranty to anyone who is covered in the states that Choice is available.

What an awesome experience with the staff at Choice Home Warranty staff. They took my claim and within minutes I had an appointment with Applicance Appliance Repair. They showed up within the time frame and within 45 my oven was fix. Outstanding job everyone. Thanks.

I do not like how you get an appointment with no regard to your desired day/time. Then have to speak with the company to actually scheduled. That being said the companies are always accommodating. The plumber I dealt with is Michael **. He is the best, prompt, knowledgeable and friendly.

VERY SATISFIED WITH THE SERVICE. Call was made about problem. Company in my area was notified same day. Came the next day, was prompt and courteous and replaced the unit. MY only complaint with Choice is the limitations to certain appliances. I have a problem with the water dispenser, which is not covered.

Very bad experience. Company they send was all about the fee. I waited for a phone call to tell me what was wrong with the bathroom and no call back or proper diagnosis of the problem. I just received a standard email from the insurance company but no clarification or explaining what is wrong. After calling them prior before I put the claim, the representative told me that anything with pipes and inside the wall is cover. Whatever the problem was, I still don't know because the plumber opened the wall and took out some pipes apart and stated he will call back in an hour. No call back, no follow ups, nothing and I was not even giving a choice for repairs. Very very disappointed with Choice warranty. You don't deserve any stars at all!!!

Kendra was outstanding to deal with, very knowledgeable and courteous, and explained the plan very well. The plan appears to be a good value with ample coverage. Response was extremely fast, I hadn't opened the second page of your website when Kendra called!

Signed up for the plus plan. Talk to Jim **. Who worked with me to get a great Plan at a great price. Explained what was covered and how the plan works. But I won't really Know until I actually use the plan how good it is. So far, So Good.

I wish to cancel this policy as when I read the exclusions I find many many exception exclusions which concern me! Example would be my gas air conditioner system, 1/2 of it is outside my foundation. A second exception would be my water heater is not covered if the failure is from sediment! There seems to be an exclusion for just about every item in one way or another! Please cancel my contract!

Kendra was Very knowledgeable and courteous, repeated for me, gave all options and was quick and accommodating. All my questions were answered. Now we will see if Choice rates as good as she does over the years. This is my first with Choice replacing American Home Shield. Thank you.

My washing machine was not working on a Sunday and I made my initial claim to Choice late the same day. I was contacted by Choice Monday to say they are waiting for a technician to confirm. By Monday evening, I was told they were unsuccessful and to feel free to reach out to a company of my choice...of course having that company reach back to Choice for approval. While I was investigating, I received another email that showed Choice found a technician. On that same day, the technician reached out and offered to come the next day. Long story short, I needed a Wednesday appointment so I could be off from work and the technician accommodated me with the last-minute change. Advanced Appliance Repair based in Masontown, PA did a tremendous job and my washer is fixed! Thank you Choice for understanding my urgency and for locating such a professional and experienced technician.

I gave all the information to the person I spoke to. I even gave her the model and serial number of the dryer so she could give it to the repair tech before he leaves his office. That way he would have a new on/off door switch, needs to be replaced, on his truck so he does not need to return for another trip out to my house. It would be nice if the surveys you give to your customers were given after the repairs were made not after the phone call.

I called to get my plumbing fixed. Your company gave me a name of someone who did not work or want to work for you. You made my original appointment, which they never showed up. When I called they gave me the runaround and never came to second appointment and when I called to ask why they said they did not work with you anymore. Then you found someone else and made another appointment, which the same happened, but you called them and it took one month or more to get a plumber out to my house, then when they call you to see if your company will go further you tell them you do not cover septic, but I payed extra for my septic, roof and appliances to be covered in my contract. I was not happy with anything Choice warranty did. I found it a foolish way to spend money. Next time I will put my money away in emergency fund instead.

My hot water heater stopped producing hot water and a service man confirmed that it was 23 years old, and the thermostat was no longer working. The system was so old that the part was no longer available. In car language, you could say that the heater is 'totaled'. Choice Home Warranty said they would send a check to reimburse me for the average price of this part even though we are no longer able to get the part. This insurance company is refusing to replace a water heater that is broken and can't be fixed, yet the sales people say that the insurance policy will cover the replacement of appliances. Without the part, the heater cannot be fixed and I would have cold water indefinitely.

Called Choice Warranty over the weekend about my Garage Door would not open or close. The Service Technician was there pronto on Monday morning. Troubleshot the garage door electronics and determined the proper course of action required. Ordered the correct component that was bad. On Tuesday they Installed electronic component, made all of the adjustments that were needed. Garage door functions as new. Completely satisfied with work performed, give this company 5 stars.

Contacted Choice last April because ac not working. They sent Green home services of Florida from Hudson. Not able to repair AC. Had to buy new one. Had Green home install. Been five months and they haven’t finished the job and Friday October 4 AC didn’t work again. Choice sent Mike from Bennett and sons to repair. Cost $95 To fix what Green Home did not do correctly. Mike was super great!

I got an appointment really fast, and they kept me updated on when someone would be out to do the work. The guy that came out to work on my sink was professional and spotted the problem right away. He was fast and friendly.

Took couple days for appointment be made but when they came diagnosed problem quickly and got parts ordered then is going to be back in two days to replace them. I would like a little better time frame about when technician would be arriving. This would allow not to have to be home all day long.

Not a good value. I signed up for a 6-year warranty to avoid a catastrophic loss. However, after reading through the details of the contract I found there are numerous exclusions and limits of coverage. Air conditioning units above 12 seer are not covered. Heating and air conditioning units seem to require professional maintenance twice a year to maintain coverage. Water heaters over 75 gallons are not covered, 80 gallons is a very common size.

Fast response to my request for a service call. Same day response, tech fixed it in less than a half hour. Well satisfied with Choice Home Warranty. If all future service calls are handled like this one was I will be extremely satisfied and glad I got the Choice Home Warranty.

Francis was knowledgeable and also politely pushy. I was wanting to wait a few days to pay off the cc. Francis was polite and came through with a deal that I as a retiree could possibly live with. I don't have a contract (not locked in on my end). Payment I am partially comfortable with and able to withdraw at anytime I'm not satisfied. For the most part I think I got a descent deal. Francis did a good job and was respectful to my concerns. I am still a little bit concerned because the home office is in New Jersey but they have calmed my anxiety that I was scammed. I'll give them a overall good job but will remain optimistic for now. Hope this is acceptable.

Have been thinking about getting this insurance for some time. I just didn't think I could afford it. I make payments each month on the insurance. I'm happy to have this insurance and I think it is great they let you pay monthly.

I was told, that if I wanted to cancel my contract within the 1st 30 days, all I had to do was send a Written Cancellation letter, I sent a Certified letter of Cancellation but to this day I haven't heard from anyone there. Yes, they had to sign for the cancellation letter so I know they got it. Yet I haven't received my money back or any response. I want to let other people know that these people are NOT Trustworthy! Looks like I'll have to cancel my credit card to stop this from being a constant payment I don't want to make. Watch Out people. Choice Home Warranty isn't anybody to do business with. Larry **

Our AC went out- due to blower wheel malfunction. The warranty company sent someone out who said it was failure due to added stress resulting from debris and/or improper balance of the manufacture’s setting. Like a homeowner would have any control over that. Our unit is enclosed and pictures show there was not excessive debris. We got a second opinion in which they determined it to be normal age/wear/tear type thing. (The CHW case manager even admitted they didn’t know the age of our unit) Besides the fact the wheel was removed/cleaned under a maintenance plan less than 2 years ago, plus other services since that never indicated the blower wheel being close to failing. I appealed the decision on a Monday. I tried contacting the case manager assigned to it for 2 1/2 days.

They have slow response time. The quality of the service people is poor. They say something is covered and then refuse to cover it. Their customer service only want to know if you are renewing. Overall, this is not a reputable company.

Howard the CSR I spoke with was very polite & thorough. He answered all my concerns & questions re: the warranty coverage I was purchasing & I hope it will be a good experience. I heard that your company is a good company to work with. My daughter & her husband also have you. Their name is Chad ** & I hope that they receive the free 1 month service that your company offered when I signed on. Thank you Howard.

I was impressed with the help that Cortny gave me, explaining the policy, services and how it all works. Very professional with no pressure to buy. I have considered a home warranty for a couple of years but didn't feel like it would fit into my budget. When I was given the option to pay by the month, I was sold.

Have not had the chance to use your services so 4 stars with the salesman alone which the other star depends on the rest when the coverage starts. The sales person was professional and determined, if your company works as hard as he did you should be good.

July 2019 one of my toilet was not flushing, small amount water was back up in my bathtub, I called for the services with Choice Home Warranty which I have with them for 2 years. The contractor came and said it was the outside pipe leaking and home warranty would not cover the repair, he quote me $2400 to repair the damaged pipe. I requested picture or proof for the busted pipe, locations of the leak etc...I told him if he did not use a camera sneak to go in the drainage, how did he find out the pipe was busted. No water found on the ground. He said it will cost $350 to use the camera sneak and home warranty would not cover it. I called a license plumbing company, the tech came with a larger sneak and clear the toilet blockage in 45 min. I paid $175 and he did not need the camera sneak.

Service representative was very knowledgeable and polite. He explained different packages and prices and helped me to choose one that I could work with. I am a new member and have not experience the benefits but I'm looking forward to working with Choice Home.

Repair person was outstanding. Made all the repair. Including repairing water flow to the bathroom. Customer service person very helpful explain my problems better than I could. I would recommend to anyone that need help. I was recommend Choice.

We had a contractor picked by choice and when they came out they fixed the problem that lasted two weeks and then stop working again. Choice sent the same contractor again and this time they said it could not be fixed. Choice proceeded to tell me that the contractor did not get authorization to do the repair and therefore my refrigerator will not be warranted. After passing the buck by Choice for over four days, choice tells me the freon is not covered and therefore I am stuck with a broken fridge. This is unacceptable to me because why did it take me calling them over and over again to find out this information. Choice says if they can not fix the problem they replace it and in my case not only do I have to buy another fridge but I also am out of money for all of my food that went bad due to a fix by their contractor that did not last two weeks. Very disappointed with Choice. Not sure if I want to continue to be a customer of this company.

Your sales personnel are just a little bit too pushy and continue to push other plans on you when you repeated that you weren’t interested. I was quoted 3 different monthly premiums as well as the different service call amounts. So that being said can I call in periodically and change my premiums and service call amounts???

My refrigerator has not worked properly since June. I have made several claims. Either technicians don't show up or they do not actually fix the problem. My claims have been closed numerous times and no one seems to know why. The problem has now caused damage to my wood floor and my outlet. No compensation given accept tons of apologies. Still no working fridge.

I agreed to a 3.5 year plan with a number of discount options. What I received via e-mail does not support the agreement reached on the telephone. I called twice to question the figures and both time I was hung up on. I have directed my bank to stop any payments and I intend to report this to the BBB ASAP!!

Everything went very smooth and you listened to me. It was second repair of washer for same problem with three techs. I did not know about the ‘30days’ so had to pay another service fee to be told what first tech said. Just wished you had listened to first tech and you would have saved repair money for 2nd tech repairs and I would have saved time and money. So much better than former company though.

All the food in the GE refrigerator was ruined, MY GE was not getting cold, I called you and a repairman came out the next day. HE got the OK to fix it, and he repaired my refrigerator. I had to wait twenty-four hours before I can replace the food.

I set the dishwasher as I have done for the last several years with soap and turned it on and it sounded funny and didn’t cycle. Then I smelled a burning odor. So I called the number on my Choice Warranty, explained the problem, was given a confirmation number and was told I would be contacted by a repairman.

Don't use this service. A complete and total rip off. They have failed to cover any service related to my air conditioning units. They say some bull about rust and corrosion is the reason they're not covering the repair or replacement. Stay away from this company.

Too long to write. Untimely service. No hot water on 09/28/2019. Water heater leaking. Several plumbing companies notified by your company. First available date was 10/04/2019. Unacceptable. Delcic **, Retention resolved issue agreeably after explaining the issue to him. Close to canceling the warranty.

I selected Choice Home Warranty because of the excellent reviews, so I called to purchase a Home Warranty for a year for $550 a year. The Salesman told me there was a "Senior" bargain of $2500. for a certain number of years, and when I said "No"...I just wanted the year warranty, he said that there was still a better bargain for a three year warranty for less money. He kept hammering away, refusing to take "No" for an answer, and then he told me he had never had anyone refuse the Senior Bargain Home Warranty. When I said "No" for the seventh time, he continued and said condescendingly, "I just want to know why you would turn down such a bargain." He was the most obnoxious salesman I've ever encountered..

Choice Home Warranty is a SCAM!! These crooks have no instructions when you sign up and they agree to cover your home systems, leaving you to their fine print when you actually file a claim. I filed a claim on my AC, which was the same condition it was in when I signed up for my warranty and had no work done by anyone, and the tech they sent out said the system was old and the compressor was shot and I needed a new upgraded system due to my high ceilings, all if which I knew and was why I paid over $1,000 for my policy. They called him an hour after he left, stating to him that the compressor was a 1.5 ton and my unit was a 2 ton, so they wouldn't pay anything because of "improper parts installed", going against what their own tech was telling them.

The compressor in our refrigerator went out. Choice sent a repair person and he determined what was wrong. He said Choice may want to replace rather than repair. A representative from Choice did call and offered $$$ to replace the refrigerator which was about a third as to what a new refrigerator would cost that was similar to ours. I feel that their fix or replace is deceiving.

Very difficult to say anything other than buyer beware!!! Sure, the response time was excellent but the denial of coverage was even faster. The "dedicated service advisor" never did reach-out to me, I called him!!! It has been in the upper 90s here in the Ark-La-Tex but that's okay because it's supposed to cool off here in about a week but not faster than my "coldness" towards Choice Home Warranty. Goin' back to Old Republic and you'll be smart to look elsewhere for your home warranty needs!!!

Kudos go to Tosha **. We appealed the denied claim and Ms. ** was appointed the Case Manager. We appreciated her professionalism, her calmness and her focus on the problem from our perspective. Although the verdict did't change, Ms. ** handled it well so that we all felt comfortable. THANK YOU!!!

New Enrollment. Agent was thorough and professionally persistent! He did a good job for Choice & myself. He offered several terms of coverage and corresponding pricing. He was and informative and polite. I contacted Choice as they were highly rated and the price was acceptable.

I took out the total plan and I have use it four times before they did what was said with NO back talk. I just used it again. This time my washer need replaced. They said I will get the money we agree on to replace it. I could not ask for better service Choice have gave me. I will tell ever one I meet about Choice. I'm 86 years young. Choice is the best one I've seen in a long time. Thank you Choice.

I called this morning and a tech was here in the afternoon. Everything was taken care of now it works again. Never had this service so quick before. Will tell anyone asking for a company to call Choice. Well done.

Repairman arrived with the window time. Did a good, comprehensive exam of the washer before giving his assessment of the issue. Said he'd write up his findings and forward them to CHW without making any promises or giving any insight to how this case would be settled. As this is a single unit washer/dryer combo with shared electric, motherboard, safety features, its an all or nothing. Disappointed with the initial cash settlement. Offering 1/3rd replacement value on a $1500- $1900 unit was unacceptable. Your initial settlement was rejected. Spoke to Lori concerning the cash settlement offer. Lori was professional in her handling of the negotiation and the final offer of $800.00 was more acceptable. The unknown part of this evaluation is whether the settlement check arrives in a timely manner. Therefore, I'm happy, not thrilled with this experience but would, and have, recommended CHW to friends who have asked.

While my first call to Choice was not what I expected, the next service specialist I spoke to (I think her name was Brittany) was fantastic. She was pleasant and professional. She made the difference.

You refused service saying my policy was just open the day the unit broke. Conflict came in the small print buried in the middle saying that even through I was signed up and paid 8/26/19 my warranty didn’t start till 9/26/19. However I got numerous emailed welcoming me and more emails and phone calls selling me more policy. Only after registering a conflict did the manager make it good and I agreed to stay as customer.

Water was flooding everywhere. The machine would not stop running. My washer was only five years old, and should not be having any issues. Repairman came out and looked it over and a decision was made to replace it.

I have been a customer with Choice Home Warranty for 2 years. The first year they failed to cover a plumbing clog because the plumber that they sent could not locate the main to clear the clog. $300 later, with no help from Choice, we thought the issue was fixed. It was not. Second visit from plumber and this plumber found the main and cleared it. Choice had not covered the claim because the first plumber could not locate the main. I called to see if they would reimburse us because their plumber could not find the main initially but the second visit did. Nope. Not covering the claim. Ok. Got it. The warranty came up for renewal and I was not going to renew but they offered $45 service call and 2 additional months at no charge.

I have a very bad experience with Choice Home Warranty. I have been with them for 3 years now and I never file a claim, now that I have done so they always told me that my claim is not covered. Am now having a bitter argument with them about my refrigerator. I know that according to their service agreement, the compressor is covered. But they are telling me that due to leakage somewhere that causes the compressor to stop working and with that it is my responsibility to fix refrigerator. They sent a technician who told me my compressor was the issue, which they were not certified so they sent another tech man for second opinion as they say, he came to my house and cut a pipe. Waste all Freon. I recommend everyone not go have business with Choice Home.

Due to call for dryer repairs technician came on time and repair dryer quickly. We highly recommend Choice Home Warranty. Easy to contact, technician came on time very professionals solve our problem. We start Choice Warranty for our other rental property too.

Our AC quit working so I filed a claim. It was declined. I appealed. The appeal was declined. A control board and a blower wheel, according to the review, were damaged because of a coil leak. They 99.9% never pay to replace coils according to their case manager. So our total claim was denied due to microscopic organisms unseen to the eye that cause rust and corrosion. A bad blower and a defrost board caused microscopic organisms to create pin holes in our coil. Our HVAC Tech of 20+ yrs experience says their reason to decline makes no sense. I have to agree. I'd steer clear of Choice Home Warranty which for us was Bad Choice Home Warranty.

I am always extremely pleased with the level of service provided by Choice Home Warranty, from the service call request to the technicians they provide. Their rates are reasonable, the service is prompt, and I am happy to recommend them.

My dryer started making very loud noises so I was afraid to use it. I used your service for the first time and was given a block of time to expect a repairman. When he examined my dryer he determined the problem was the motor which he did not have with him. He came back about a week later and replaced the motor and I was not charged a cent.

One of the easiest experiences I have ever had. I would recommend Choice Warranty to all my friends. Thanks to your excellent rep on the phone, I feel completely satisfied! I will definitely renew contract at the end of the term.

I called Choice Warranty Saturday because my Air Conditioner was blowing hot air & then it would not come on. I received an automated call saying would be at my home Monday between 3 & 7 pm. The gentleman was there at 3:30 pm and assessed the situation to determine that I needed Freon. The repairman knew what to do and he was done by 4:15 pm. My home started to cool off. The quick response and expert repairman was a true blessing. Thank you for great Customer Service.

So far I am very pleased with Choice Home Warranty and the folks I have spoken with at Choice. I have recommended y’all to friends, co workers and family! I have only used you once or twice but it’s comforting to know I have a home warranty if I need anything fixed or replaced! Thank you so much.

Cortney was very nice and informative. He answered all of my questions and came up with a great plan for me. The services offered seem very inclusive. I hope that your company can get an excellent rating from me even after I have to use your services.

We fired 2-10 warranty when they didn’t repair (still charged us) our plumbing needs. When then went with CHW, who wanted to send the same clown company (WJA) who had been sent by 2-10. I refused that assignment and when CHW couldn’t find anyone else, I was allowed to hire my own plumber and get reimbursed. Job was done right and I’m now waiting for my reimbursement check from CHW. So far very pleased. (Although I wish CHW had better plumbers on their go-to list.)

Was an American Home Service customer, contacted Rachel ** of Choice Home Warranty and discussed plan options and cost. I chose to switch to CHW for several reasons: US based customer service in NJ, no reimbursement limit for major appliances, lower annual and service call costs.

Nathan was both friendly and he knew his business. He explained all the appliances, etc. that were included on the Basic Plan. Nathan also told us about a big savings for Senior Citizens, which we appreciated. He was very patient with me so I understood the warranty.

While paying amount, no one explained about exclusion policies. But after purchase, most of the repairs are getting decline by say - it is excluded. Say -- say Micro oven Liner is not covered. Say Refrigerator- water leak is not covered. Say HVAC system - Damper Motor is not covered. Even I asked exclusions list before purchasing, the team mentioned sticking on - We will repair it or we will replace it. My Advise is, first check What are the things not covered as exclusions Policy for each item. Otherwise, you will get disappointment.

I received a call as I was completing the request form online. The caller was clear and helpful, so I bought the plan. This follows a nightmare experience with Sears. I hope this will provide better service! Time will tell!

I wanted to change to Choice but after trying to work with your Rep I cancelled my selection. He would not stop offering me different deals even when I said no. Please cancel my request. He offered me several options after he signed me up for the monthly program. He did not want to accept no, so I cancelled. Not sure if he cancelled it but if charged it will not be paid!

Your rep was pleasant and seemed knowledgeable. I signed up for a 3 year contract. Once I got the actual contract, I was a bit surprised that it doesn’t take effect for 30 days. I especially waited until we closed to contact you guys. No one ever mentioned that it doesn’t start for a month after you sign up. I’m not very pleased with that, since you were paid upfront. Coverage should start a lot sooner then 30 days.

Prompt and professional service! Edward was very knowledgeable and answered my questions succinctly. The issue was resolved and if all your staff are as good, you will most likely have my business forever! The appointment schedule and pre call were very helpful to plan my hectic day. Outstanding customer service and courteous staff. Hey. Dr **.

I have Choice Home Warranty and it is terrible. My A/C went out and it took them 10 days to get someone out to look at it. I had to move my family to a hotel because it was so hot and they could care less. Then, once the company they sent out came to check on my system they diagnosed the problem wrong so Home choice warranty could weasel out of paying for it. I had 2 other A/C companies come out and had the same correct diagnosis. I filled a complaint with Home choice warranty and of course they denied it. Stay away from this company. They just want your money and do nothing to help. They find every reason not to fix your what they say they will.

I am a new customer with Choice...My Ac is not working and I was told it would be 4 days before someone could come out. I have been with similar companies in the past and this has never taken that long.

I had looked at other companies and this was the best offer. All business was quickly conducted via computer, which gave me time to think it over without being pressured, which I greatly appreciated. I would recommend Choice Home Warranty to others seeking security and peace of mind.

In the past few years, I was a customer, but then CHW did not fulfill claims I presented. Especially look out for their water & heating & water storage. It may seem as though they cover items pertaining hot water heaters, but they don’t. Claim inconsistencies were troublesome too say the least. Their claims to being able too have technicians come out were terrible. I would have to call them directly to find out why haven’t I received any notice for a technician to come out for an evaluation. I’m assuming that nobody wants to deal with them.

Had a leak in the kitchen. The overall process of filing a claim and getting a response was very good. The plumber was very friendly and professional even though my particular policy didnt cover the repairs the plumber went out of his way to help me submit the claim to my home owners insurance repairs have been started. Thanks for all help.

Garage Door Opener was not opening or closing garage door properly. The techs from Reliable Garage Doors, LLC came out and fixed the problem immediately They were great. They instantly diagnose what was wrong and repaired it. I am really happy with the job they done. Keep this company busy.

I called Choice for a water leak coming from my AC, then they promptly setup an appointment for me with a technician, which in turn called and set the time for the appointment. I will say the above step is easy but when it comes for Choice to approve a request they go through all the reasons in the world not to pay. This time I was punished due to previous owner didn’t service the AC, but as a new homeowner how would I know that. I thought the purpose of having a home warranty is to protect a new owner. In turn, the technician offered his service his ac cleaning service at a set price of $1195 to clean the ac, which I declined.

I filed my claim at around 9 PM Thursday evening, and your staff placed my claim with Premier HVAC early on Friday morning, 9/27. You sent me an email with contact and tracking number. I called Oscar ** on Friday morning. Oscar said that he would respond to our house as soon as he cleared some other service calls ahead of us. Oscar arrived hear at about 1 PM and by 3 PM he had replaced our Blower Motor and our AC was getting much cooler before he left. I highly recommend Premier HVAC and Oscar. The entire ordeal was completed within 24 hours.

Richard ** is an excellent representative of your company. Very courteous in his service and went the extra mile to sell a good product at a reasonable price. Would recommend this to anyone who has a house with multiple type of appliances that may be aging especially if they are older And cannot do their own repair work.

Updated on 10/10/2019: I have tried working with these folks over the past couple of weeks, only to be misled and very disappointed. I responded to their denial of my claim and was assigned a case manager to resolve the issue, but all I get is a voice mail and no return calls. I attached a video of the leak detection I paid for, and other professional statements as to the probable cause. Their ASSUMPTION that the Evaporator coils that leaked had been exposed to corrosive or acidic materials that have infiltrated the air stream and air flow throughout the home, damaging the integrity of the coil, and was not completely true in my case. This system and the home was less than 5 years old and they did NOT see it. I also provided them with other written information showing how these leaks can be caused by constant vibration, cracking the copper tubing.

Have been with the Home Warranty for 3 years and have not had a reason to complain. In fact we recommended the plumbing company out to our home to other friends and neighbors. Had heater issues and over repairs so we covered most appliance during our association with Choice Home Warranty and have renewed for another number of years to come...

It did go badly. Service done in my home on Tuesday, 09/24/2019 by CHW contractor tech. Clockwise Plumbing did serious damaged to my home. What they did? They were trying to repair a small bathroom toilet leaking, which was under control when the water was off. It was fine. But they didn't have the parts at the time to fix the problem so they went to nearby Home Depot to buy parts, but forgotten to turn off leaking water, and gone for two hours then suddenly water caught my family in surprised on the first floor leaking through the wall to the first floor.