Choice Home Warranty Reviews

A/C Repair. Submitting claim was a very simple and easy process. A technician was scheduling within several hours with the contractors contact information. I was able to call them, explain what was happening and they actually were able to come out several days earlier to address my issues. Win/win situation all around. Am very happy with Choice Warranty and would recommend them to any home owner!

First thing the tech said was Choice denies everything. He found the problem and they denied it. Apparently on Refrigerators almost nothing is covered. There is literally a giant list of parts not covered. So, when the tech was on the phone with Choice he asked the rep "are you going to inform the customer that you aren't fixing it?" The Choice rep said "WHY should I, he should know his policy!" With American, they always fixed everything or gave money towards a replacement. Not too satisfied.

Our original one year warranty (provided by our realtor) with this company ended in October 2019, without the need for any service during that period. After the constant barrage of phone calls and emails, promises, “special” deals for a 3 year warranty, along with extended coverages adding 3 months and lowered the cost, we finally caved and renewed our warranty in October 2019.

Fridge / Freezer. When you send a technician out they should be qualified to do all repairs! Now we have to have another scheduled appointment to have a better qualified technician to look at our issues. More DELAYS!!!! More schedule adjusting.

Frank was friendly, efficient and very helpful. He was very knowledgable with all of the services that are provided. He even sent me his contact information in a separate email so that if I have any problems I can reach out. Great customer service.

I was very dissatisfied with this company. My AC went out at the worst time and needed coils replaced. My claim was denied even after one of CHW employees told me and the service company over the telephone that "it shouldn't be a problem, they replace coils all the time for that." Yet my claim was denied! I am elderly and live in South Mississippi and have multiple health auto immune issues and cannot leave my house. You would think during this time with our country is in crisis they would help their customers better than that!

Just joined last night. Person I spoke was very personable and courteous. I was pleased with what he told me. I hope I dont need to call you for anything for quite a while but it is comforting to know you are there.

It is absolutely ridiculous that I have paid into this warranty for approximately 2 years now and I make 1 appt. and have a plumbing issue fixed and of course, just like my friends had told me—Choice Home Warranty denied the claim and thank god god it was only $410. But still I feel that this is something that they should have covered! I even appealed it and the man I talked to didn’t even want to listen to the explanation! When I talked to the plumber that was here at the time, he even told me that, that was not the part that needed fixed but Choice home warranty kept telling me that it was not a covered component! Well that’s not even what They replaced as I kept telling the warranty company! Just do yourself a favor, put money aside on your own and pay cash at the time anything goes wrong because obviously what I thought was going to be a safe investment turned out wrong! DO NOT BUY A CHOICE HOME WARRANTY!!!

He arrived in a kindly professional way, introduced himself, and went right to work, and got it fixed. He was very polite and answered any questions I had. Was very satisfied with his workmanship, and he put everything back. I would recommend him to anyone. Thank you Tom.

My wife got online to look at home warranties because we are not happy with our present service. We got a call almost immediately and spoke with a very knowledgeable young man. He explained the coverage in detail and gave us an offer that we couldn't refuse. I am hopeful that all our interactions with Choice are as helpful and professional as this.

Replacement of Garbage Disposal - We purchased our home a few months ago and at that same time purchased the Choice Home Warranty program. This is the first time a claim was made and it was handled professionally. It wasn't handled as timely as desired due to the demands on plumbers; however, they contracted with a professional firm that installed a quality replacement product. Very satisfied customer.

The agent was informed of my age yet talked very fast so that I had to ask him to repeat several times and was a bit pushy trying to sell me. Otherwise, I was pleased with your plan and costs. I would like to commend Serge whom I talked to the next day and he was very nice, very informative, very efficient.

The customer service representative was kind and professional! I am a disabled veteran from the first gulf war. I found out about this online and called to get a quote for the warranty. The family appreciates it a whole lot.

Washing machine trouble. Got help right away and always do. We had to reschedule and they worked with us to meet our schedule. We have been very pleased with Choice as they respond very quickly with quality service! We have referred them to our friends and neighbors. We highly recommend them.

I submitted a claim for plumbing on Mon afternoon. Within a couple hours, I had an email and phone call with an appointment time on Tues morning. The technician was extremely professional and courteous. My plumbing issue was resolved within 30 minutes of the technician arrival. I received a follow up email from CHW and very satisfied with CHW and Reggie the Plumber.

Got a call from a representative giving me a better offer than what my online renewal offered. We so appreciate that. Thank you! We have always gotten excellent service since we signed up with Choice Home Warranty. Great service call experts who are knowledgeable and friendly and clean. An excellent warranty company.

I have this service for the last few years, and it has been hit or miss. The past few repairs have been great, and CHW has been more proficient with getting the request in and the repairs fixed. I am starting to regain my confidence in this service.

Pool pump repair. I feel like pump casing should have been covered under warranty for what I pay in premium. It was not. Not satisfied at all. It is out of my control of part failed and fell it should have covered under warranty. That's what warranty coverage is for.

Was first time I had to use my home warranty and was not very pleased. I called in the order on a Wednesday and didn’t get the problem fixed until Monday. I was sent a email telling me they couldn’t find a plumber in our area. I found that hard to believe. I thought with the warranty the problem would be taken care of within 24 to 48 hours.

I prepaid for 5 years. I've called 4 times. My A/C went down in mid July. Called and 48 hours later a tech shows up and has to get permission to repair. He is later allowed to put new contacts. A week later, A/C is down, again 48 hours, again he's allowed to replace contact points. Two weeks later A/C down again, another 48 hours. He is allowed to switch bad motor which caused the bad contacts. Three days later, A/C down again - another 48 hours, he is allowed to replace the motor that was recently installed. Six months later, A/C down again - another 56 hours, he is allowed to replace the same motor. The A/C is 17 years old. Why do you suppose it keeps burning up motors and contacts? HMMMMM? DO NOT BUY CHOICE HOME WARRANTY. They will nickel and dime every repair for the length of the contract. You've been warned.

Washing machine broke, could not be fixed. They only offered $349.99 to replace my 3.7 cu ft waster based on THEIR COST. They used to stock appliances to give to customers, they do not do that anymore, but they base the replacement value on THEIR COST, Not retail. Section F16: 16. We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.

I called for my water heater that leaked and flooded area of my basement. I was told in 4 hrs I should receive an answer. I said it is an emergency but it took 6 hrs for somebody to pick the job and yet I was scheduled for tomorrow 3-8pm. Meantime I have no hot water considering winter time, my water tank still leaking and dripping water on the floor. Very poor service, I’m very disappointed.

My refrigerator compressor went out. The technician relayed this to me when he left.. Choice was trying to say it was a leak and you don't cover leaks. This was not true and I am not happy about that. After talking to the case manager, I had to pay the labor fee. I have been with Choice for some years now and do not appreciate the outcome of this problem. Melony was very polite and as helpful as she could be. I am not faulting her but the person who initially filled out the claim. I should not have paid the labor fee for service covered under my plan. This has left a bitter taste in my mouth. I should be reimbursed my $270 back.

Two technicians showed up and rendered immediate professional service and determined that there was a leak in the evaporator coil which needs to be repaired or replaced. They did not fix the problem because they said they need authorization from your office to proceed. I still have no air.

My toilet needed a new flushing tube. My technician was thorough and I am satisfied. My initial contact with Choice Home was great. This is the first time I needed to contact them. I received my service the next day. Glad I made the decision to purchase this service.

Responded with a repairman within one day. Arrived at scheduled time. Ferrer Electric did a commendable job! Ed was very knowledgeable and completed the job in one visit. I would recommend them for any future electrical issue. I’m happy with Choice Warranty. I would recommend them to family and friends. Good value.

Heating Unit no longer working due to inoperable Heating Unit High Limit Switch, that is no longer made. Therefore Choice sent us 75.00 dollars for a switch that is no longer manufactured. In hopes that I can find it for that price. We had to purchase an entire New Heating Unit at Our Expense! Don't Fall For their Pushy sales Tactics. I paid upfront 1750.00 for a 6 year contract for them to provide a service in which I have had to replace several items out of pocket because they do not cover it in their contract. I have requested a refund Prorated for the one year of Poor Service they provided Plus a $50.00 Cancellation Fee, and oh yes that $75.00 check they sent is now Void. I feel as I've Died and Went to Hell with Choice Home Warranty. Once again Buyer Beware. They are still in Business for a Reason.

Air conditioning repair. We are blessed to have a person sent to repair our air conditioning, he is knowledgeable of what’s going on with the system. He explains all the details about the problem. He is nice and uses professionalism in handling the problem.

Amy was the best. She answer all my questions and provided many options. I will recommend Choice to all my friends and family. I look forward to using them for my needs. Great company, fast service, friendly. I definitely not know what else to say. Happy Springville hope.

I am not happy with your service. Every time I put in a claim the items are not covered yet my payments are drafted timely. In the past you have made adjustments and covered at least part of the claim. With this new claim you refused to cover any of it. This is the straw that broke the camels back. I will be cancelling my service with you effective immediately.

The Plumber that arrived was a very nice young man, he was very knowledgeable. I would recommend him to anyone in the neighborhood. This warranty company was able to get someone out quickly, I would and have recommend them to all my family and friends.

Leak in line connection. Plumber with BTMD was knowledgeable, friendly, on time, I would recommend him highly! Your customer Svc rep was fast and expedited my claim since I had a water leak! I would recommend Choice to my friends.

The vendor (Sears appliance repair) came out very nice and professional. Promptly found out the problem which was not repairable and Choice was more than fair in the amount they offered us to replace it. Fast service and quick resolution!

Refrigerator stopped cooling and freezing. Tech came out and determined compressor not working. Not satisfied with coverage. Customer service said coverage doesn’t cover leak of compressor. No effort to repair or replace unit.

Worst company ever, they tell you your hot water heater is cover, then in small print they exclude all major components. Do not use this company, do not be lured in at the lower price like I was. They should be investigated.

The worker stayed on his cell phone the whole time. After the work was completed I consulted with two A/C companies about the work done. I was told that my unit is very old and outdated and it should have been replaced. They advised whenever they come across a "R-22" unit it is always replaced with a: 410-A" unit. What 72 degrees did was just put a band-aid on a unit that is shot! I am not very happy and will go to social media if this issue is not handled properly.

The Technician was supposed to be here between 11 to 3 never showed up, I called the Service technician and was told be there by 6 pm. Now 7 pm no call no show. Very disappointed In service technician. Need better people working for you.

2,643.00 WELL PUMP warranty only covered 500.00.... I paid the rest. This isn't a warranty. It's not what I was told it was and is very disappointing experience and actualy think it was more expensive with warranty. Did it pay anything? Or just discount the total?

Fast response and fast service are why my tenants love that I got home warranty coverage on my rental house. If they need a repair, help is on the way with a phone call. They appreciate knowing that a qualified verified a technician will be there when anything breaks down!

Had a service call for bad electrical outlet, electrical company dispatch repair one outlet, had recall same problem, Choice Home Warranty rep told me service fee, will be waived because it’s the same problem, tech was scheduled on Saturday. No call, no show, tech show up on Monday and request a service fees, spoke to CSR Manager Jenifer **. Explain to her what I was promised. No service fee, inconvenience of no call no show, she was a Total FAILURE, I even ask to listen to recording of what rep promised, I have opened outlet with wires hanging out with small kids in my house.

My air conditioner wasn't working. Your repairman came and fixed the problem. He was very nice and had to come back for a second time. He was able to fix the problem on his second visit. He was very friendly and polite.

The repairman was excellent. He fixed the water heater and not waited for Choice to make up their minds if they were to pay the claim or not. This protected my Tenant from having to live with cold water more than one day. In January my tenant was without hot water for 20 days because of Choice's missteps.

Your workman came in, found the problem, fixed it. He was done in fifteen minutes. This is the second time I had to use you. Each time was completely satisfied. I would like to thank you for having good servicemen working for you. Thank you.

The young lady I talked to was polite and understood my problem. Had a appointment set up within minutes after the call was ended. Had a repairman there the next day. He knew his stuff. I am very happy with all.

I just got your warranty today. It doesn't go into effect until the 15th of next month. Your sales person did a wonderful job, but after reading the warranty there are many exclusions. I'm beginning to have my doubts. But I will hold my opinion until I get something repaired. Please send me a review form after I have had something repaired.

I would encourage everyone not to pay the extra money for pool coverage. My first claim when the main motor and the motor that makes the Polaris work both went out and they denied the claim for both motors quoting far reached language from their exclusions.

I talked with Brandon he was patient and kind when I signed up for the service. He answered all my Questions. He explained how the service worked and talked to me about payment options. He gave me time to make my final decision.

The water heater had smoke coming out the top where the wires are and it smelled like something was burning. The water heater breaker was turned off so we did not have a real fire. Your representative was very understanding. We will know more when it has been fixed.

Terrell ** was professional, courteous, informative, concise, to the point and no BS. Answered all my questions directly and satisfactorily. Attempted a "soft" no pressure upsell. When I say no, he didn't press and we closed the deal. His technique is teachable..

My air conditioning was broken. Wesley ** with Handcock’s Heating and Air was wonderful. I will recommend him to all my family and friends. He was extremely polite and efficient. He went above and beyond my expectations. He also explained everything he saw, what he needed to do and how much it would cost me out of pocket.

I called for service of my garbage disposal on Wednesday (8am). The service contractor called later that day. A Serviceman arrived Thursday (10am). He evaluated the disposal, installed a new one and was gone in less than an hour. SATISFIED CUSTOMER.

I called to make a service appointment about getting my garbage disposal repaired. I was suppose to get a call for the appointment since I live out of state and I have renters who rent out my house. I never got a call, but an email that I didn't see until later in the afternoon. I didn't get the service that I wanted and I had to have my renters pay for a garbage disposal since my renters needed it ASAP because of the smell etc. Not very happy since I pay 399.00 a year for your warranty. I would like to be reimburse for the cost of the garbage disposal that I had to have my renters buy!!

Well I will say this, so far I have had no problem. I believe this my first time using their warranty service so so far so good. They were right on point and took care of me. They responded to me quickly so they're coming out Monday to assess what's going on so so far so good. That's all I can say in my honest opinion.

Put the claim in for my defective stove top burner and they had a technician here from IQ Appliance Repair within a couple of days. Fixed the problem quickly, easy to work with, and i would definitely recommend using CHOICE as a an insurance company.

I filled out the online form for a warranty and had a call within seconds. Al ** was very helpful and offered a terrific deal on a three year warranty for my home. I really like how all my major systems are covered and I have peace of mind should anything break down.

Agent, Leo **, was very thorough and helpful in explaining your policy. He went over the cost, services, etc. Asked me and my husband to call him if we had any further concerns once we received copy of policy. He also took the time to give us a good price for the policy, and compared your cost to cost of a previous policy we had with another company.

I spoke with Aaron today and he was both polite and professional. After signing up for the Total service he offered me upgrades but was not pushy or snotty when I declined.... I appreciate that. I hope my future service is as good as todays.

Poor status updates. Have to call in to get status, and hear excuses of who and why it's someone else's fault. Very disappointed. Still waiting for parts to be delivered, should be available next wed, but we now have to call and coordinate with repair company, rather than choice doing anything. Their attitude is we SHOULD know their procedures for getting our covered appliances repaired.

Technician came out after we could not find an outlet with the reset button. He came out the day after he was scheduled to come and could not find the source of the problem. The next day we finally found the reset button on an outlet in the garage (hidden behind a large square plug-in). So we let him know there was no need to return.

Having Choice Home Warranty Gives you peace of mind not worrying about how much something would cost and getting the repair done right the first time with a guarantee That if it isn’t right they will be back till it is.

The first company METRU appliance did not return calls when I told them the time I would not be home. Called 3 times and sent e-mail messages. The second company. Lee Appliance called promptly gave me a time they would be out, got information about my stove and had part ready to install at appointment. Lee was very professional and courteous. I would recommend this company and would use them again.

Time will tell, I may someday need a new heat pump, As my wife is in a nursing home, our stove is not used. So I may never need this service as I am almost 90, My heat pump and furnace are 20 years old.

Garbage disposal leaking water internally. Water coming out where electrical cord goes into the garbage disposal. Disconnected electrical cord from receptacle to prevent a possible electrical fire. Notified Choice Warranty about problem. Tech removed and installed a new garbage disposal.

I was given an appointment for a repair man right away. He came at the time set and replaced the ceiling fan at the same appointment in a very efficient manner. When he arrived he was very polite and careful. He went to Home Depot and got a ceiling fan as nearly like the one I had as possible. After the installation, he cleaned up everything well and disposed of the old ceiling fan system.

Refrigerator ice maker. It was Friday afternoon I called Choice warranty claim department. Discussed my problem and I learned that technician coming on Monday afternoon. But I discovered myself the solution so Monday 9.00 I called back and cancelled visit. I appreciated their quick service at the same time resolution of the claim. I would recommend to have Home warranty to resolve the problem like them.

This is the second claim I have put in that has been denied. The first was for a plumbing issue. The second was for a freon leak in our wine cooler. This warranty has been a wasted investment so far. I have paid $150 on trip fees to vendors and have nothing to show for.

I have had good experiences with Choice Home Warranty. They have helped me with any problem I have had in my home. Quick service and first-class service. Excellent customer service, it's fast with claims and service. It's reliable and I am pleased with the service I receive.

Service guy out, and had to order new motor for HVAC unit, now two weeks out, waiting on something that should have been fixed the next day. The motor should be a parts house shelf item, so why the long wait. Mean time no heat or air!

Choice Home Warranty is horrible. Your showerhead is leaking. NOT COVERED! Your AC unit isn't working because it was leaking freon. NOT COVERED! Isn't that a major reason why the AC doesn't work is due a leak somewhere? This company will say it's corrosion or rust (even though they don't see or find it). They say it's a pre-existing condition. Go with another home warranty company instead. My experience with American Home Shield was much better than this.

You have refused to honor your contract to replace my A/C unit that has quit after 16 years of proper maintenance! It violates your contract for which I have paid for, so my experience with Home Choice is not good at all.

I have been trying to get a call back from Mark ** for 2 days now and he has NOT RESPONDED for me to give him the suggestion that the plumber told me to suggest in order to get my drainage problem resolved. I am very dissatisfied because I pay your company monthly with the comfort of THINKING that I was covered to handle situations to find out the one issue I have IS NOT COVERED. There are NO WORDS to express how I feel. I will be on social media telling all of my friends & family that CHOICE HOME WARRANTY IS NOT THE WAY.. CUSTOMER SERVICE STINKS!!!

It was very difficult to describe the problem to the phone operator - they obviously were not mechanically inclined. However: they dispatched a plumber ASAP and the problem was fixed the next day. The plumbing company charged a service fee of 65.00 - to be honest the problem itself probably barely cost that much to fix.

The two representatives who came to fix my toilets were outstanding! They were personable, extremely polite, knew exactly what they were doing, immediately diagnosed the problems and fixed them! What more could I ask for? And, they were prompt and efficient, and came the day after I submitted my order. This was my first experience with Choice Home Warranty and it was perfect!

Needed an electrical issue fixed after a complaint by my tenant. Choice Home Warranty was very quick at dispatching a local company to my needs. They in turn had the problem rectified the next day. I’ve been with Choice for 5 years and always has pleasant experiences!

Microwave. Claim process easy with prompt response time. Service Technician from Niclas Hvac, was courteous, professional and on time. I'm pleased with service I received from both Choice Home Warranty & The Service Technician. I would recommend both Choice Home Warranty and Niclas Hvac.

Electrician showed up within a couple of hours after calling. Within another hour, the cause was found and short was eliminated. Choice Home Warranty has proved itself by saving me a lot of money. Highly recommended... the chosen electrician did an amazing job at locating the short.

The process to file a claim is excellent; assigning the order to a vendor is pretty good - except when something happens on the weekend (A/C goes out in summer) when you can't get any service. The people that I talked to on the phone were very friendly and knowledgeable and did what they could to help me. Choice Warranty is as good as other similar companies.

The Young man I dealt with was very knowledgeable and helpful. He suggested that I buy a 6 year contract rather than a one year because of the benefits it came with to save money. Since I am older, I decided that might be the best option.

WASHING MACHINE ISSUE. Excellent service. Certainly a 360 from the last horrible nightmare experience when my garbage disposal broke January 2020. Everybody passed the buck and continued until there was no more time to pass the buck a month later in February when they tried to continue to delay replacing my garbage disposal. This time was extremely efficient. Next day service. Mr. **, the tech called early the next day, came out and ordered the part. So we're waiting for the part to arrive after approval. But he was sensitive to my schedule, arrived earlier than scheduled.

It was easy to apply and receive coverage. It appears to be comprehensive enough for my needs and the future owner of the home. I hope I don't have to use it, but it is nice to know there is another avenue to having repairs or replacement done. I would recommend Choice.

Ceiling fan. Technician was great but your customer service sucks. The electrician came to my home and told me my fan needed to be replaced. I purchased a fan just like my old one and I was told the electrician would have to do that because I would not be reimbursed in anyway if I bought it. I don’t understand why it matters who bought it. No reason I pay for your service it’s so that it would make things easier and cheaper. All it has done is complicated and already difficult problem and made it one difficult. Just saying it one more time. You guys suck. I want my money back.

Our recent claim experience with Choice Home Warranty can only be described as - FIVE STAR! Less than an hour after submitting our claim Choice got back to us with a scheduled appointment. The selected service provider - A to Z Appliance Repair (Leonard) attended at our home right on time to diagnose our problem and determine a repair solution, following which he confirmed the required repair part was available, submitted the repair approval request to Choice who authorized the repair, and set a repair time for the following day; again arriving promptly to carry out the repair. The repair was completed in approximately 1/2 hour. Very impressed with how Choice handled our issue; also very impressed with the repair technician selected by Choice. A totally stress-free experience. Thank you Choice, A to Z and Leonard.

I have been disappointed several times by Choice Home Warranty. First, repair of my furnace was disallowed saying that the boiler should have been inspected. Of course entire furnace needed to be taken apart to inspect it. Ridiculous! Then I waited two months to get washing machine repaired being told part not in but part had been delivered. Most recently ice machine repair disallowed saying not covered. Always a loophole! Prob won’t renew.

Having Choice Warranty on your side is a blessing and piece of mind. I have used them multiple times and they always come through! I renew year after year and glad I do! We have two residences and with choice we are Always covered. Great Investment!!!

From first calling to tech arriving and doing an excellent job, was all great. Everybody did a great job from beginning to end. I recommend Choice to everyone who’s looking for a home warranty company. On time and explained every detail.

My 2 Water heater tanks not working. Choice not replaced or repaired any one of the Heater. They just compensating with $150 which I was never expected. Other than that $45 paid to plumber. Finally I am getting $105 for 2 water tanks. I joined the Choice because they told me it will cover everything in the house. I trusted the Choice and referred lot of friends to choice also. I become very upset when they cover nothing. Thanks. Prathap.

Please not call with other offers. I am happy with what I purchased. I may or may not recommend your services until I have to chance to use them. At this point, I have no problems yet. It has been my experience, there is always a catch, services were denied.

Customer service was great and Jems took his time to explain the details regarding the services provided. I appreciate the help and looking forward to a great experience with Choice Home Warranty. Best valued offered compared to other home warranty company.

Choice Home Warranty was a perk when we bought our home about 18 months ago. It was invaluable when we needed it three times in the first month and a few times since. The only reason I knock it down a star is I am in a small town and sometimes we've had to wait a week or more for the repairs. Also, this last time there was a huge 9-hour window and the tech showed up 30 minutes early and I was still sleeping. They had texted, but not called and my cell was on silent as I was not prepared for earlier than the large window scheduled. Still, minor inconveniences compared to the great value! We like it so much we bought a warranty for the house we are preparing to sell and it will be transferable to the new owners.

I really appreciate the woman that we spoke to on the phone. I cannot remember her name but she was very nice and very accommodating to all my questions. She also really was trying to help me out on making it affordable for myself and my wife. She was pretty amazing and I’m excited to start with a new home warranty company.

Yesterday I received, in my email, a document order for repair for the system and its issues as discovered by 911 Appliance. They were all set to do the repairs and CHOICE, for whatever reason, decided to decline the repair. I am so disenchanted with CHOICE. I have been using CHOICE for my personal properties as as, I am a Real Estate Broker in Tucson, AZ, and ALWAYS recommend Choice to my clients. I have sold many Choice warranties to many clients through the years. If this decision is not reversed, and soon, I full well intend to cancel ALL my Choice Home Warranties on all my properties, and expect a FULL REFUND. If this cannot be amicably reconciled I will contact the Better Business Bureau for assistance. I sincerely hope this does not come to this.

Spoke with sam **. Helped me make choice, was very helpful, hope I'm happy with this service, I'm currently with American home shield, before that I was with Sears, hope I'm satisfied with Choice, it was recommended by a friend of mine, he seems to be satisfied.

Very disappointed about my claim. My understanding of your insurance was to cover older homes with older appliances no longer under manufacturer’s warranty. Please explain to me what’s abnormal about rust accumulating on an A/C outside exposed to the elements. Airconditioners belong outside don’t they?

We have had to call in 2 different requests since purchasing our warranty in 2019. Both times, communication was efficient and the person responding to the job was quick, courteous and knowledgeable. I have no hesitation in referring Choice Warranty to anyone, and in fact I have 1 friend who signed up.

I am very disappointed for the first time to use your services. It did not meet my expectation. I thought your technician is being sent ASAP. I have two grandchildren that needed milk and no refrigerator to use. Your technician is not available after 3 days.

Bathtub drain clogged. Choice response was quick and easy. Plumber arrived on time and explained what might be causing the problem. My only concern would be that if I needed emergency service (like a toilet overflow, etc.) would I be able to get same day service?

The Company did not cover the water heater which leaked water from the bottom of the tank. Policy is misleading. Policy should say it only covers some parts of the water heater such as pressure relief valve but not the main piece of a water heater which is the tank.

Choice Home did not repair any of my issues. I will probably cancel soon. I was hoping that this service would give me peace of mind, but it has only added to my stress. I signed-up with the highest of hopes. What a let-down.

After having issues with all three toilets I contacted a representative and filed a claim. The plumbers came and and said they only had a complaint on one toilet. It was specifically explained to the representative. What a moron. Maybe I should go elsewhere.

This warranty is a sham! We have filed three separate claims and each one has been rejected for bogus reasons! The latest was a joke! The reason for not helping us was “Not a plumbing issue”. We NEVER claimed that is was! The tech that came out did not refer to a plumbing issue, he saw the true problem and was willing to file his report accordingly and yet this was the response we got! Any excuse not to pay! I will recommend to my realtor and anyone I know to NEVER USE THIS COMPANY! There may be reputable warranty companies out there, but CHOICE is not one!!

My logic board on my garage door had went out and the company that Choice Home Warranty assigned to my work order had contacted me for service really quick. When the company Mr Garage Door Of Tampa came to service my Garage it was quick and the technician was extremely knowledgeable. Thank you CHW for the quick response to my garage problems and professionalism.

I bought a policy on 03/06/20, and read the policy's EXCLUSIONS over & decided to cancel on 03/09/20. The salesman - Nathan ** - failed to respond to my cancellation decision in that he began a "debate" of fast talk similar to what many car salesmen employ. After repeatedly telling I am CANCELLING, and being ignored by him, I had to hang up, and called another phone number to FINALLY CANCEL! I could NOT recommend your company to anyone!

The Refg was freezing everything in it even on the door. Lewis from AZ Appliance came on 2/28/20 checked the refg and said it needed a damper which he got approved and ordered. On 3/4/20 he replaced the damper, next day liquid items on top shelf were still freezing. I called AZ Appliance to let them know and was told it would take a couple of days and to raise the temp in the refg which I did but still freezing. I have to take out my water and milk to thaw every morning. The repairman Lewis was very nice and professional.

I made a claim about my dryer making loud noise when drying clothes. They sent a tech out and he worked for about 2 hours, but had to call his office to get assistance. He installed new rollers, but told me the noise was not gone & that he needed to install a new motor & blower. He came back a week later with new motor & blower and after about 2 hours and being on the phone with his office he said he could not fix because he needed a new electrical adapter because GE did not make parts for my dryer anymore.

Paul from Pharoah Plumbing was quick and resolved the issue efficiently. He discovered wipes in my drain pipes that were causing a clog. He came on time and accepted a personal check. I received great service and prompt communication. I am a satisfied customer.

I made a claim online, so simple and easy. The contractor called me right away and set up the appointment. He arrived on time. The matter was resolved quickly and efficiently. I would recommend Choice Home Warranty to family and friends. Thank you for the great service.

Your company sent someone here to assess our problem, George from Cascade Plumbing Llc was friendly, professional and knowledgeable. We are now waiting for an ok from you to go ahead and fix the problem. Thank you so much, Donna.

My current homeowners policy continues to climb in price so I was pleasantly surprised to find Choice Warranty. Definitely putting the client first. Kevin M. was a great salesperson and I am confident in the service your company will provide.

Easy to enter claim online. Immediate response and technician scheduled. Technician checked all parts that could be bad. Only found circulation pump was not working. Ordered part. Choice approved quickly. Part will be installed when it arrives. Verified with technician that he knew it had been approved. Told me he will schedule repair when part arrives. Also let me know that parts are not shipped on Saturday or Sunday. I appreciate he checked all parts on a 15 year old dishwasher.

2 Choice Home claims in 6 months. First, garbage disposal. Time to get service a little longer than expected, but GREAT service and technician when done. Second, garage door opener. FAST response to service and again an EXCELLENT technician. In the short time I've used Choice Warranty, I am very happy with them and the people they have chosen to assist with my needs.

As with most home warranties, the coverage (ACTUAL coverage, not just what is vaguely described in brochures sent by the company with an overview of what is "supposed to be" covered) is subpar. If I would have known the horror stories about home warranties beforehand, I would have never had the seller of our home even waste her money. Customer service representative on one occasion was talking down to me as if my concern was just wasting his precious time and actually questioned the validity of the claim I initiated. Would I recommend this company? Absolutely not. Would I recommend a home warranty at all? Absolutely not. This company makes loads of money off of people purchasing warranties but the amount of claims that are actually accepted are slim to none. Not even worth it. We also had the highest (most coverage) warranty tier.

Water pump on my washing machine. He was was good. He put it in very fast and he wait to make sure it worked right. I wish there was another guy to help him out so I could of had my washing machine fixed faster.

My heating system went out. And Choice warranty send someone out to repair it. The repair company send me an e-mail and text to let me know the time and date of my appointment was. The date of the appointment the repairman text me he was reroute. When he arrive I show him the heating system and he start working on it. When he finish he told me if it go out again to record two light and send it to them and he could get a code from it and come back out to repair the heating system. I told him I will record the two lights. He was very professional, I paid him and he e-mail me my receipt, he ask me to check to see if I got the receipt, I check, told him I got it and he left.

I reported that my toilet would not flush and that the cold water faucet would not turn on. Also all faucets were leaking water from around them. I ask the rep if I was covered and he said that it was. The plumber comes out and of course y'all decided it was not cover which is not the first time. Every time I've had to call there was some kind of loophole as to why y'all will not pay for the issue. I have a claim for electrician and I'm hoping it turns out better. I understand it maybe one time but each time I've had to have service it it happen now granted they fix the toilet. They should have replaced it. The plumber that came out was great. Good Customer service. It's not the workers. It choice Warranty.

Customer of Choice many years. DO NOT buy a warranty with them. They misrepresent their coverage, false advertise and it take weeks to resolve an appeal. They do not cover water heater, they cover valves of a water heater. They do not snake sewer drain unless there is cleanout. Older homes do not have cleanouts. Stay Away!

Heat was set at 69, but the room temp started to get hotter. Heat was registering at 84. I called Choice at that point. Thermostat had to be replaced. Tech was very knowledgeable and professional. Also Choice put an assignment together and I knew who was going to be at my door the next day.

Had a plumbing leak in shower ceiling. Service rep unable to find source after his inspection. He had to cut a hole in ceiling and still could not find leak, but did his best to make repair. Hoping there will be no need to call him back.

I experienced a terrible experience with CHW. On 1/2020, I need to repair the bedroom ceiling fan and kitchen range hood exhaust fan. CHW send the first repair person but did not show up. The second repair person is fraud, the second repair person called TNT Appliance Repair in Lawrenceville GA, he came to my house and said that because CHW does not cover the kitchen fan, I have to pay separately, he can order the kitchen range hood exhaust fan and got ceiling fan install together, I paid him a trip fee of $ 65 plus a kitchen hood exhaust fan cost of $ 275.

Heating and furnace system. Mike was awesome! He came very quickly and he fixed our igniter. Our house was freezing. Choice Home Warranty has come through every time with no issues. We are thankful for them and happy we have them. Thank you so much! I would recommend them to everyone. You may not use it all the time but when the time comes it's a relief to know you can count on them.

I bought a condo October 25, 2019. I decided to buy a home warranty to cover any problems that may arise after the inspection. I chose Chose Home Warranty. Unfortunately, my Hot Water Heater started and I put in a claim late February 15, 2020. The company immediately sent out a plumber to inspect the water heater. The plumber said there is a leak and he can't fix it. On February 18th, I received a determination letter stated that there was a leak and the company can't repair it nor will they replace the unit. I replace the water heater on my own. The company took a payment of $42.50 out of my checking account my March payment on March 3, 2020. Since the Choice Warranty did not do what they said they will do, "repair or replace", I cancelled the warranty policy on March 4, 2020. The next day. They did not want to give me a refund of my $42.50 payment.

I contacted Choice Warranty because my thermostat for my heat pump wasn't working correctly. They responded quickly and had a technician out the same day! The whole experience for this claim went smoothly and I am happy with the quick response.

I spoke to a gentleman from CHW on the phone today re: a Home Warranty on my appliances, air conditioning, hot water tank, washer & dryer and many other products (a total Plan was offered) for a fair yearly price. I preferred a monthly plan which was more suited to me. The gentleman was very polite & helpful with my questions. I have never had a home warranty plan before & I felt it was time to try one. The price seemed reasonable on a monthly basis and I feel positive that this will be a policy that will assist me with coverage when the time comes rather than paying for a new appliance, etc. I recommend them to you to try them like I have.

Very unsatisfied. Second time refused coverage on technical issue. Although justified in fine print in both cases. It seems to me that rather furnish the service advertised in both cases Choice went out of way to find technical reasons to decline these claims. Not what expected when signed on. How many clients actually read fine print of contract. Choice did not live up to expectations and not worth premium.

Leo ** is an asset to Choice Home Warranty. He is a professional and we had a great conversation about your company. He assured me if I would have a problem that he would handle it. God bless.

I had an issue with my dishwasher, couldn't be fixed and your answer was to offer me 179.00, and of course I already pair 45 in addition to the anemic offer.. My supposed case manager said that the fine print says you do not have to replace it with the same color or size and apparently I have to install it myself or pay someone to do that. I will be cancelling my policy and looking elsewhere for coverage and will not recommend you to anyone that wants comprehensive and honest coverage, and will in fact make sure no one I know makes the same mistake I did in choosing you company.

The tech was very knowledgeable, prompt, polite and patient. I just hope that my claim will be approved and the work regarding the broken tub ring can be completed promptly! I am a new customer and would love to be able to refer other new homeowners to Choice Home Warranty!

Washer plumbing issue. This claim was denied even though I appealed the issue was with the plumbing, not hose. Guess I can go on and on. Phone calls weren’t returned re this and deductible Issues. Deanne, manager, was to review voice message between Rodrigo and me yesterday with a callback in 2-3 hours. I stayed by phone all eve and didn’t receive call back.

It’s been 5 days and they can’t find a plumber to fix a toilet leak. Now I am supposed to find a plumber to call them for their approval to come and fix it. I have only used them one time and it was ok service. This is unacceptable.

I was extremely pleased with the helpfulness our sales representative, Keisha **. She was extremely helpful, very knowledgeable and bent over backwards to help my wife and I get the best service policy for the lowest price. I would recommend them for every homeowner.

Once again I am disappointed with the claims service from Choice Home warranty. They declined my claim to repair my dishwasher. Recently they refused my claim on the heating system in my property. Often they refer to the fine print of the agreement, but on the heating system I specifically and in great detail explained the type of system and problem. They would not pay for the circuit breaker and thermostat replacement. Even more upsetting was the treatment I received when I called.

You won’t believe it. 3 months ago I tried to purchase home warranty via cell phone, but at that time my credit card doesn’t go through, and the agent said it denied, they can’t process it, so it consider cancels. And I purchased home warranty from other company. And now I just found the Choice charged me every month 150, automatically paid for 3 months. So I found out and called them and explained everything. The result is they can’t refund 450 whole, they can only refunded me 325. They deducted the cancellation fee.

Mr ** was very professional in his response to my questions. That is why I signed up for Choice Home Warranty. The monthly charge was less and service fee, than what I was paying with another. Also liked the amount of coverage offered.

The salesperson was very knowledgeable with the product. Presented it with very professional. Answered all questions in life, nothing unanswered. It was quite a pleasure to work with him. I purchased this contact appliances, electrical system, plumbing, and other items that my homeowners insurance would not cover.

This is by far the shortest and most unsatisfied company I’ve ever had the displeasure to do business with. Read the claim notes and the BS Rafael...who claimed to the highest authority next to the CEO said. As a veteran I feel FL disrespected and offended by your company’s actions toward me and my family. Just know my friends and fellow vets will know to never use CHW again....thousands!!!

Although my repair was made two days after filing a claim, it was done. We have an infant in the house, and fortunately it is two zone heating, so we could move the child to the upper level where the heat was working. A heating repair in the winter should be scheduled immediately. If I had called a repair service outside of the Choice repair team, I would have had someone there the same day. I would have given five stars, but a two day wait is unacceptable.

Although I disagree with the warranty stating that it does not cover cartridges in valves, the problem was handled professionally. I think the warranty should take into consideration the need to help the elderly. When there is a question on whether an issue should be taken care of by the warranty, it would sure improve the recommendation from the customer to potential customers.

My water heater developed a leak and cannot be repaired. Your organization rejected my request to replace it. That is sorry customer service and I am to cancel my relationship with you and I will be requesting a refund. You have provided NO service to me.

In one of two bathrooms the toilet tank/flush valve broke and toilet would not flush. Called Choice warranty -- the plumber came out as promised -- he did excellent work. We are very happy. We have called Choice before and we are always very satisfied.

I let them talk me out of going back to Old Republic and switch my home warranty! Worst thing I’ve ever done! I’ve filed two claims and both were denied! One was my water heater needed to be changed, they denied it! I highly recommend looking somewhere else for your home warranty needs!

We placed my claim/issue online through the website and got a call within an hour. They were able to get us an appointment with a local service the next day. The plumber was able to come out the next day and fix the issue.

Service guy came out on time, called before to let me know he was on his way. Found the problems, called Choice and got approval. Installed the two items needed and all is good. He was professional and quick. Great experience. Thank you.

My current warranty with Landmark doesn't expire until after April. I told the representative to charge my account. He agreed and still my account was charged causing my Bank account to go into the negative. Maybe I don't want your business.

Cynthia worked hard to get me the best deal you offer. I am retired and disabled, so my funds are limited. I cannot afford a lot of money right now, especially since I just moved, and those costs are substantial. I appreciate her ability to help me with a good deal.

Shower problems. LLC Plumping did a great job repairing my plumbing problem. Each step was explained to me in a manner that I understood. Repair was completed in a short period of time. I was called prior to arrival time. They arrived as scheduled. They were friendly and prepared to do the job.

Spoke with Jerry **. Very helpful and professional. Great experience. Went above and beyond to meet my requirements. Excellent demonstrated customer service. Should be commended for his approach to new business and customers. Since I am a new customer, I cannot address claim handling, at this time. Sincerely hope it meets my expectations.

I called only to inquire about pricing and coverages about three weeks ago. Ever since my phone rings 8-10 times a day everyday with being harassed about purchasing a plan and the discounts they can offer. Not a company you can inquire about. You will constantly be harassed after that. I have asked 5 different customer service associates to please remove my number and that has not happened. Don’t know what to do at this point to stop the calls.

I contacted you all because my refrigerator was making a lot of noise. I looked online to see if there was anything I could do to troubleshoot on my own. I didn't find any useful hints online and called in my claim the same day. The tech arrived and determined that my compressor needed replacement. The same day I received an email saying the claim was immediately denied because "the refrigerator did not enter the policy in proper working order." THIS is BOGUS. The appliance was in place and in proper working order on the effective date of this home warranty contract. I contacted you the day the issue began. This should be covered. What a horrible way to start a business relationship. All rat.

Customer service was prompt but called and said a tech would be out on Sunday. I called the technician and he said called technician on Sunday morning and he said he had told Choice he would be out Monday to my home. Evidently Choice does not pay for weekend service calls. When the tech came out on Monday he did an excellent job on diagnosing the problem and taking care of the water heater, was very polite and cleaned up after the service.

I was extremely happy with the repair technician. He was very courteous and professional. He was very knowledgeable in his area of expertise. He went above and beyond the call of duty. Thanks for such prompt service! I would recommend CHW to my family and friends.

My dryer was not fixed. The technician said he need to order parts but after I got claim determination. Choice Warranty got a choice. Don’t fix it because the vent is dirty and must be cleaned. I got bad experience and do not recommend CHW to my friends.

Some of my outlet went out. I couldn’t use anything. Outlets in the room upstairs and downstairs. Pro7 came to the rescue. I am now up and running. Thank you. The gentleman was very friendly and he did a great job. Thank you.

Choice Home Warranty is nothing but a bunch of crooks. If it were possible to give negative stars I would. I have had Choice for over 2 years and when the time came that I actually needed to use my service, they denied my claim. But they were quick to send out their technician to collect my $75. Do yourself a favor and do not use this company and help your friends out and steer them away from these crooks. They are quick to collect their payment but when it comes time to provide a service they avoid it like a toddler eating broccoli.

Washing machine repair. The amount of wait time is ridiculous! I paid $65 for a service person to come to my house, only to tell me he could do nothing until the repair was approved. The approval took another week. The repair was denied, but I was offered about half of what it would take to replace the washer. And again, I have to wait 30 days for a check to arrive! This warranty service is not good! I have had warranty companies on my former residence and the repair was immediate.

I had a very disappointing experience with CHW. I had an issue with my gas hot water heating system and they sent an electrician. They sent the same company six times in three weeks, each time offering a different diagnosis, each time stating my system was repaired, only to have it fail again within minutes or, at the most, days. This was in the winter, in New England. When they finally dispatched an actual heating system technician he declared my system irreparable, and CHW took no responsibility. In addition the technician would not return calls, I actually resorted to calling from my daughter's phone, and then my work phone, as it was clear they were avoiding me.

When I called to sign up, salesman was a little too pushy. Tried to talk me into more than I wanted at the time. After talking for a while, things worked out and the rest of the process was good. Agent explained everything I was getting. Now just have to wait until I need to use the warranty and see if you stand to your word.

Reported that my toilets weren't flushing. Choice sent Plumbing Company out and diagnosed the toilet as bad and sent explanation back to Choice, toilet was not replaced because of plumbing company saying that there was a build up in toilet! Does it really matter why it's bad if the company you choose says it's bad and needs replaced to flush properly??? This is my first and last experience! I'm canceling my contract on both houses.

I had a good experience with Choice Home Warranty. I have told my family about getting some Choice Home Warranty. They said that they would. One relative had call Choice Home Warranty and added all of her houses under her plan.

Updated on 04/17/2020: Excellent prompt time, customer service including businesses and approval responses. Would highly recommend Choice Warranty to others. In fact, I have already done so - just waiting for them to contact you. They were pleased with the way you took care of us.

I signed up with Choice Home Warranty for 3 years contract, we had an issue with washer, Choice home warranty sent CHW Technician: DDB SERVICES CHW Technician Phone: 615-477-7123, who came observed for some time, collected service charges money but did not fix the issues, in spite of calling several times, sending several messages he did not respond or fix the issues, this is too disgusting and frustrating, please make your judgment before signing up with this company, don't come under pressure to sign up by listening to the sales gimmicks, this is a very unresponsive company and doesn't care about consumers, they just swindle money from you without providing services.

The hard sale was really starting to make me want to go elsewhere. I could tell whoever I spoke to was reading a speech. I almost changed my mind. I had to stop him. He put me on hold 2 times. Tried to push the 5 year plan. I hope I never have to use your service but if I do and have a problem, I will not renew. Your sales training needs help.

I just purchased a home warranty plan today to replace one with a company that I was displeased with. I received excellent customer service from the salesperson who initiated the process and also with the representative from the Retention Department/Customer Service. She went out of her way to provide me with outstanding answers to my questions and concerns. She was so thorough that I changed my mind about cancelling the service (I had some reservations). I would definitely recommend CHOICE HOME WARRANTY to my family and friends. I am giving 5 stars because of the top notch service that I received.

Oven Broiler does not work when turned on. The technician carefully checked everything to verify that it was working before leaving. The technician called the day before to confirm the appointment, can called again before he came. That was nice.

Heat Pump stopped working. Response was fairly prompt. Technician had to make 2 trips, 1 to diagnose the problem, and a second to replace parts, in order to rectify the problem, but it is working fine now, after the repair.

When we called Choice, Maurice answered all of our questions regarding home warranties. Maurice provided us with options and listened to our needs regarding Home warranties. He was patient with us. Maurice was very clear and knowledgeable. My husband and I are very happy that we selected Choice as our home warranty service provider. We would definitely spread the word about Choice and their great warranty program with our family and friends.

Hot water heater went out, The person I talked to was very competent and friendly. My order was set up and I got an email telling me what company would be coming and within 2 hours I heard from the repair company and set up appointment.

From my call to finished work this was a good experience. My warranty came through and delivered in a timely fashion. I am so pleased they fixed my appliance. The company contracted for the job was friendly, efficient and knowledgeable.

My experience with your staff was great. My experience with unstopper has been a source of frustration. This is the third time they have repaired the same thing The first two times they put the pipes back together but did not address the cause of the problem. This time the worker took the whole system appart and rebuilt it. I believe this may solve the problem.

Your staff members did a great job handling my home repairs. They were very helpful and friendly. They did good work quickly and but professional work. I needed more than one job to be done and they handle everything very well.

I have had Choice Home Warranty for several years. Everything has been fine until my last 2 plumbing issues. I had a leak in my Whirlpool tub in my master bathroom. They sent a technician that said he was a plumber but did not know anything about fixing whirlpool tubs. He did ask for his $45. Choice sent a second tech and he looked at it and tried to remove the cover on the side of the whirlpool tub and could not do it and said he did not know enough about whirlpool tubs.

I like it. Nice looking for to get work done and I will be telling a friend and many more people to come. You'll do great work and I think I'm going to stick with y'all and I like it. Imma stick with you.

I was very pleased with the service performed and the serviceman was very polite. He kept the work area clean and cleaned up as he went along, the work was done within a decent amount of time. Also he arrived on time.

I took the best available plan for my home warranty, mainly to cover the high price items like Air conditioning system, Heating and Refrigerator etc.. The sales personnel sold me even for 5 years plan. I do not understand well about the system parts. So, I did not understood what are included and what are in the Exclusion list. When the system started failing and I started to contact for service, I immediately get schedule for technician. That part is very good. But after technician diagnoses, majority times, the coverage is declined stating that it is in the Exclusion list. Both my Air conditioning system did not cool properly in summer, both the times, it was declined stating that failure is due to rust & corrosion and these are in the exclusion list. So, I had to replace the coil paying from my pocket, costed me $2200 each time.

After lots and lots of research and many friend's opinions it was reassuring to have reached Rachel ** with Choice Home Warranty. She was incredibly knowledgable and overcame all of our concerns. We ultimately purchased a policy spanning 6 years trusting value, integrity and service (should it be needed) will mirror what we experienced with Rachel.

I was very pleased with the way Tracie explained everything to me and her patience when I had questions and concerns. She alleviated my fears and seemed to be a god-fearing woman. I look forward to being a Choice Warranty customers.

I received very good service for my home warranty. I thought the agent was very informative. My son, Corey, recommended this company and I'm very glad he did. If you are a homeowner break downs are sure to come sooner or later. Thank You for accepting my family, Saundra.

I am completely satisfied with the service I have received from Choice Home Warranty. You are immediately assigned to a technician who responds to your claim for service. Quickly a service technician calls and sets up an appointment to come to your home to assess and fix your problem. The technicians I have been blessed with have been courteous, knowledgeable and have fixed the problem without any recalls. I am a widow, and I feel safe and secure that any problem that should occur will be handled by the staff and technicians.

All of major appliances. I got a email later that he had forgot something, and it was protection for the roof, I DID NOT RESPOND BECAUSE WE JUST PUT A new roof on all of the building and my homeowners insurance will cover that. The caller I felt was a little pushy and only offered a better price after I told him no on the first offer and learned the offer was only good on this call.

All communication was done as best as a foreign answering system can do. It was impossible to get to a decision-maker. The first repair assigned arrived, took the $60 repair check, looked at washer and left. Your company then assigned another repair company to determine unrepairable and settlement was fair. You still owe me $60!!

Jennifer ** was great. She patiently answered all of my questions. She walked me through the policy and explained the different coverage items such as sump pump, septic system pumping and septic system coverage. She even explained the roof coverage.

Had a problem with our pool. Set up a claim online. Appointment was scheduled for repair 1 1/2 days from submitting claim. Our pool is now running great!! Their response time was quick and a quality company was scheduled to do the work.

I live in Montana. It is winter. It is cold. 3 night ago our furnace died during the night. I sent an email to my assigned contact laying out the situation. I have not heard a word from my 'personal' contact. I called the claims number and talked to a woman that gave me a claim number. I heard nothing more. I called the recognized furnace repair service in this area and they sent out a tech to look. He said that the firebox was shot and the whole furnace should be replaced.

Prompt and excellent service by KEA SERVICE. The service man arrived on time, explained the problem, what needed to be done and how long it would take to replace a need part. New part was ordered and installed. We are very happy with the service.

Anthony was very patient with us and explained everything several times. He was able to get a nice discount for us. We will start our new service in April when our old service expires. I guess you don’t know how the service is until you have made a claim.