Choice Home Warranty Reviews

Evidently was under the wrong impression. I thought after I gave all my information the part would be brought the day the TECH was assigned to check my refrigerator the part would be with him and the unit (ice-maker) would be fixed. I guess I was wrong. I had to wait for approval but pay my co-pay and the part would be ordered. Got a notice it would cost me another $156.19 because of an upgrade which you're not required to pay.. Funny thing is the part costs $337.00 is that before or after thee upgrade?

The phone call for my service was quick and pleasant. And the turn around time for the repair was the next day! It was my first time having to use them and they were great. I would recommend this company

The sales rep that I spoke to (Todd **) was absolutely amazing! He was so helpful and informative. I would definitely recommend CHOICE HOME WARRANTY because of him. He explained my package to me, he told me what I would be responsible for when a contractor comes out and when my policy would be effective.

He was very professional in his field. He did a good job. He was polite. He explained everything he did and why. He let me know what was my problem in that area. He was very patient and thorough in his explanation on what was wrong in each area of concern.

Called Choice Warranty and the CS agent was nice and took care of my order right away. The technician was very knowledgeable and polite. My AC is now working good. I will definitely recommend Choice to my family and friends.

Terrible service from Choice! Our dishwasher could not be repaired so they offered us a cash settlement. It was about one third of the cost of a new one. They claim that is their cost but refused to come and install a new one!

Great technician and the best CHW. This attorney borrower is an FLA-based Attorney and founder of his business group, and currently lives in Puerto Rico for lower taxes and goes back and forth a lot between USA/FLA and Puerto Rico. This is will be a "2nd home" (non-homestead) and will travel back and forth from Puerto Rico to GA and also lease the house during the Masters for $150K/week. The attorney profile is listed and contracts are attached for your quick review.

The claim was easy to file online, the appointment for the technician to come out and assess the problem was quick, the technician was courteous, professional and knowledgeable and the final decision for a resolution of the issues were quick and fair.

First of all, my technician was fantastic, as was the entire staff at the Southwest Septic Systems office. That said, I have had my home warranty with choice for three months, I have attempted to use it twice and have had to find, hire, and pay out-of-pocket significantly more than my deductible twice. Very disappointed...

Took two weeks to get a technician. First time to use policy. Technician was professional. I talked to many reps from Choice. Altho they were helpful they weren’t able to speed up the process. It was the last rep I spoke to who actually told me of other options, which was appreciated. This is a pricey policy, you got the first three years without any calls. I’m thinking all home warranty companies are the same, yuckie.

My technician is great! He found the faulty motor problem quickly in his diagnosis. Unfortunately, we're waiting on a replacement motor since it's a special one, and it's difficult to be patient in the heat. I do hope Michael is the technician who comes out to make the installation.

Outstanding company. They are fair and abide by the policies in the contract I have with them. The customer service reps are polite. Emails you send on your account are always answered. I have been very impressed with how they have handled my recent claims. Great value for the price as well.

The technician was very communicative, calling me in advance of the appointment and also to let me know he was on his way. He was professional, listened to my concerns, and diagnosed the problem quickly, then ordered parts promptly to get our appliances repaired as soon as possible.

I am disappointed in 2 of the CHW representatives I have dealt with now, as both reps made incorrect orders for me. Today will be my third attempt to get the right order. I have a faulty kitchen appliance called a Kenmore Range Hood. The extractor fan switch will not operate. Twice the order has been for an electrician to service a ceiling fan and the electrician says that is not his job it’s a kitchen appliance. I will be speaking with a supervisor today if I do not get the right order.

The technicians that have been to my house were very knowledgeable and presentable. That is why I am giving a star. I had issues with my heater all winter and had to use a space heaters because the issue was never fixed. In fact the technician stated that the unit just needed replaced. Choice did not do this so it looks like the outcome for winter will be the same. Now summertime my AC is not working. It has a leak and my understanding it needs replaced also. Choice has instructed the company that works on a/cs to put a chemical in it to stop the leak. Such chemical that many places no longer put in units for certain reasons. So I am stuck at home summer weather, just had a major surgery and not dealing with the heat very well at all. Would I recommend choice? Absolutely not. They have no compassion for their customers.

When I first became a customer with CHOICE (06/2020), I had a rough experience at first. The young lady beat me around the bush when it came to getting my AC fixed; this is when I got their manager David involved. Ever since then, my experience with CHOICE had been great for the price I pay. I usually always have someone out within the week I call, and the employees who take my claim are always professional, informative, and helpful.

I had issues with this dishwasher last year. Choice Home Warranty sent a company to repair the problem. The company said I needed a new motherboard. Choice Home Warranty decided not to pay for the repair and pay an amount for a replacement. We agreed on the amount and I completed the claim online, but they never sent my check. Unfortunately I had two major floods in my house between then and now (one turned into a mold situation), so I had been working on fixing the house after those two issues and realized I still had not received the check.

I bought a home warranty. For 3 1/2 years, on three different properties. Last week I put in a claim for one of the units air conditioning system. Only to find out that it is not covered for whatever reason and the unit is only two years old. I was told it was a pre-existing condition. Since the unit is only two years old and it stopped working last week, I was told everything would be covered. Then I found out they are covering nothing! Why even have the coverage? I canceled the coverage right away. Don’t waste your money!

The technician came on time, was very proficient, and got the job done. The response time of placing my problem with Choice Warranty was amazing! Would definitely recommend to friends and have been a client for at least past 12 years.

I was very pleased with the service of the technician. He arrived earlier than expected and completed the job. He also explained what needed to be done. He made sure that I was pleased with the work he did. I am not pleased with the way CHW handled the claims. Although I called and explained why I didn't file claims at the same time they still would not scheduled them at same time. This cost me more money and then the second technician called to cancel which was also an inconvenience to me. Now I have to waste another day waiting for another technician.

I called in on Tuesday and didn’t get here until Saturday afternoon after I begged him. He was far from where I lived but I am older and couldn’t go another day with sir. Once he got here he was good.

Overall customer service was fantastic. I filed my claim at 7:30pm and they were here the very next day by 2:30pm for service. The gentleman I spoke with earlier in the morning to ask for a call upon arrival, was extremely friendly and helpful. Elizabeth fully replaced my spring suspension and was in and out within the hour. Super quick but efficient work. I would definitely refer this company to anyone! This was my first call for service in my new home, and this team definitely made it a very smooth and easy process for me. Thanks for the awesome customer service. You guys rock!

D&D garage door services pushed back arrival time 3 times and Technician never arrived at scheduled time. Had to call at 7 pm just for them to say they won't make it. They didn't even call to let me know they weren't going to make it. Missed work and never received any service.

Updated on 09/08/2021: I was very pleased with the response when I called to report a problem with my icemaker. The next morning it was working fine and I had to call and cancel the service man call. They were so nice and sent me an email telling me that it had been cancelled.

He was very pleasant and knew his job, on time and very respectful. He went the extra mile to research what was wrong with the oven and got it fixed in no time. I was so pleased with the job, that I recommend Choice Warranty to my neighbor.

Yes I was just called today to get with Choice Home Warranty. The rep was very informative and polite. He took the time to explain all the coverage to me and told me when my warranty would go into effect. So Everything is now set and ready to go. Thanks CHW!

The technician was wonderful and fixed my issue. However the issue I have is it took over a week for the appointment and when you don’t have a working refrigerator that is a long time. Much easier to live without any other appliance!

The electrician came to disassemble the electrical panel and made sure that the breakers did not work, promised to order online and install in the near future. We have been waiting for a week, we do not prepare food and do not wash clothes.

Our hot water heater broke. The technician sent by Choice told them what parts he needed. Choice wouldn't authorize all parts. The "expert" at the phone knew better! So just 1 part got ordered. After almost 3 weeks of having no hot water the tech came today, put in the authorized part and guess what- it needs that other part. Choice still does not want to pay. The company is fixing my hot water heater and said they will fight it out with Choice. At least someone cares! Choice's customer service is zero!

I wanted information about your product and pricing. I am already with a home warranty company and just wanted to make sure the numbers were better. Your sales people wouldn't listen, kept selling a product I was already sold on, and then ditched the call as soon as they realized they weren't going to get a commitment out of me that second. I did my research and called back and purchased. Then came the push for the 3 year contract. I have not done business with you one single time yet, why would I sign a 3 year deal. STOP!!!

The representative I spoke to on the phone was very informative, helpful, not pushy at all. Spoke of pricing and coverage very well. Also covered what I could expect from them. It was a very pleasant experience. I am very happy with his service.

The company that came out that represented you for my pool was 100% one of the best companies I have had to deal with in the past 17 years living in Las Vegas, truly a professional company. Thank you.

I signed a contract for 2 years and never used it. I have a water leak in the bathtub and the faucet is slightly damaged. When I asked for a repair, the person who came to service only turned the steering wheel a few times before going. I absolutely do not recommend signing up for this company. I don't know if the reviews are good when I search for this company on Google. Counselors do the same things like parrots and are not helpful at all. I think Google should never advertise for these companies.

My AC failed on Saturday August 7th. I made a claim via e-mail and phone that evening about 7 pm. I had a quick response to my claim via e-mail and text message. I didn't receive help until Tuesday August 23rd. The repair tech showed up Friday the 26th. A day late. He stated he didn't have my phone # to call and say it would be the next day. He submitted a diagnosis on the same day, and again on Monday the 29th. On Tuesday the 31st CHW denied my claim. It took them way too long to find a repair service that would ACCEPT my work order. They had to look outside of my general area. They have "cookie cutter" responses to e-mails. This was my first claim in the 11 months that I had the service. My monthly payments were automatic via credit card. I was charged a $75.00 service call fee and my claim was denied. They were quick to give a cause of the failure... Not the repair tech... He just gave a diagnosis..

My sales rep, Keisha **, made me feel cared for by checking on the best deals for my warranties. I had a renewal at one property and was in the process of purchasing another. I was able to obtain good coverage for what seems like a fair price for both. I appreciate the effort.

Updated on 09/25/2021: Experience could not have been better. A/C went bust during the night. Submitted claim online. Got confirming email w/in 5 minutes. This was 8am. Got 2nd email confirming who would do service w/in another 15 min. Got a call from service company w/in another 10 minutes w/ available times. 11 am tech arrived and quickly diagnosed the problem. As he had to remove a burnt out pump motor in the evaporator pan. Gave me a choice of repair options. Chose to have a new drain line installed which solved the problem. Then gave me the option of ordering a replacement pump that they would come back to install w/ no further charge. Don't know how it could have been better!! Weather Tech services was the provider & would highly rec them. Timelines... 8am filed claim, 11 am tech on premises, A/C running again by 12:15!!

The Technician was on time, clean, non-smoker and very professional. Would prefer him every time. Did a great job in the time frame he said he would.. Cleaned up after he finished. He told me exactly what was wrong and where the part was coming from. They also worked with me on the time to come.

Repairman came the very next day. Was here awhile. Had it repaired and was on his way. I was so impressed that he came within 24 hours of my call. Thanks again for the timely service. I still have the dehumidifier running drying up the floor.

My experience trying to choose the correct plan was very helpful. The interaction with Kaleigh was great and she took the time to explain the plan that I selected, and also gave me great discounts. All questions were answered and understood. Great customer service.

This was the best service we have ever received. The technician arrived at the appointed time. He was was very knowledgeable, clean, and diagnosed the problem and repaired our air conditioner in less than a half hour. Will keep his name and number if I need this service again and will give out his name to family and friends. Thank you for a great experience!

Had some issue with appliances. It was easy to schedule an appointment with technician and technician was very knowledgeable and provided all the required details. Technician was thorough with his job and provided recommendation to the warranty company. I highly recommend their services.

I have had a Choice Home Warranty for over a year. EVERY claim I've submitted was disputed. I've had to fight to get the smallest claims resolved. Most recently, I submitted a claim for a broken dishwasher door latch. The dishwasher is approx. 11 years old. A repair company was sent by Choice to examine the door latch and reported it broken due to normal wear and tear. Choice has, once AGAIN denied the claim stating that a dishwasher door latch can not be broken due to normal wear and tear. I would think repeated use of the door latch on a daily basis for 11 years would constitute NORMAL WEAR AND TEAR! If Choice will deny a claim this small, I have no faith that they would accept a claim on my Heat Pump or anything major. DO NOT DO BUSINESS WITH THIS COMPANY!

I submitted a claim for my AC repair in July. They said they would not send out a technician cause they only cover normal wear and tear. They sent someone out. Said nothing was wrong. Paid $75 copay. Problem continued. Sent someone else out who said they fixed the issue. Paid another $75 copay. Problem happened again. Sent same person as last time who said the problem was a blockage in my line. They would not cover the repair cause they only cover normal wear and tear. Soonest dispute was 3 weeks away. 100+ weather with an asthmatic in my house. Had a friend come give me a second opinion. My coolant was low. They put more in for $100. Total spent is $250 on what should have been one $75 payment. They owe me $175. Total time spent with them 10 hours over 3 months. Not worth anyone's time.

I put a claim in as soon as my ice maker quit. Choice got right on trying to find me a tech. They gave me the choice of finding my own tech as I do not live in a big town. I got our local appliance repair man to fix my ice maker. Let Choice Home Warranty know right away and it was taken care of. Have been happy with Choice Home Warranty.

I live in AZ. At this time of year temps are over 100 degrees every day. MY A/c failed on 8/25. I submitted a claim request and was told no one available till 8/31. No one showed up. Called vendor and they said no ne available in the area. They had verified my appointment on 8/29. Was told they could have someone out on 9/1. Later that day I get an email cancelling appointment and no one available till 9/3, Call vendor and told they do not set the appointment Choice Warranty does all that. Choice Warranty tell me the opposite. Get a email from choice assigning a different vendor next day 9/1. He arrives on time, inspects, says I have a broken "wheel" causing a motor failure and that Choice will not cover the claim because a broken wheel is not "normal wear and tear."

The gentleman that came to service my dryer was very professional and did what he was to do. He wore his mask to protect my me and my family. Very thankful to have this service when a situation arises. Thank you.

Very prompt and thorough service. The representative knew what to do and was very friendly and empathetic to my needs. He answered all my questions and was very reassuring. The next day the washing machine serviceperson came sorted out the issue. Thank you.

Choice was quick in processing my claim, which I appreciated and would rate them highly for that. But apparently Choice assigns a service time without consulting the service provider, so I received a call from the technician with a time a day later than what Choice told me (and a day is a long time when dealing with flooding). It would be helpful if there were clearer communication between Choice and the service provider.

Choice HW sent a technician a month ago to check the fridge. In about a minute he said the fridge might be covered under LG warranty. He recommended to LG and have them fix it for free and not pay the deductible. He left the house and it took us 3 weeks of dealing between CHW and LG to figure out who’s going to fix the fridge. The second technician that was sent by CHW was responsible and professional and fixed the fridge.

Jimmy did a great job and was very friendly. He represents the company very well. I got a call back concerning my claim very promptly. The dispatcher kept me informed about the time the serviceman would be at my home. I was pleased with this experience.

Choice will not have repair techs available and point blank told me to find my own. After which they stated they will not cover the repair because the person I spoke to did not put the claim in that process. Even though they have recorded phone calls they will not review what their own employee stated on the phone. It took three weeks to get a tech to be assigned then the tech did not repair yet I still had to pay for another person to repair. Do not trust this company. They are doing everything to not complete a repair or replace items. I was told also if your heater or air conditioner go out they have no emergency and could be broken for any number of months!!!! Answer was, "We have no emergency at all."

Troy ** was excellent at explaining everything I needed to know about my warranty. He gave me all the options available to me as far as one-year and multiple-year payment options. There were also options for seniors (50+) and for veterans and I am a senior so that is important for me.

Sal was very informative and extremely helpful. He displayed politeness throughout our conversation. I was looking at choosing a different company but decided to go with Choice Home. I look forward to this being a great experience. Thanks for offering your services.

When my air conditioner went out over the weekend and I called Choice I feel like I’m calling into a call center where they are reading a script and they don’t really care. It is extremely hot in Texas and I know there are technicians working on the weekend but they didn’t want to find me someone that could come out over the weekend. They just say they’ll turn it into a technician and someone will get back with me. There’s no attempt to try to get me anyone over the weekend like I requested but I did hear from someone Monday. The repair man they sent out was very friendly, knowledgeable and efficient.

Kayley worked very hard to ensure we got the best deal possible. She was very professional, warm, and caring. She should be recommended and affirmed in a higher position. I was glad to work with her. I am looking forward to my experience with this organization. I hope I never have to use the services offered

I was in need of a drainage company because my sewage was backing up into my basement. I put in a claim on Monday and no one was available to take my case. Customer service Rep inform me that if a vendor was not able to pick up my case I could get someone else to do the job. I call a vendor and they submitted the required document and approval was given within 10 minutes. CHW came through for me. I have used them before for my first claim. I have not found fault in them. I have even recommended them to my daughter and my boss. As you may know sometime your coworker are like family and we share personal experiences. Base on my experience with this issue another coworker is interested in becoming a member of CHW.

The technician called the day before to get a good description of what was the issue/problem and called the day of to let me know he was on his way. Problem was diagnosed and quickly resolved. Technician was very knowledgeable and professional.

Tech could have simply been satisfied that the dryer was fixed by reprogramming it, but he dug deeper. He took everything apart and came to the conclusion it was overheating and needed a new heating element, that was probably the cause for reprogramming. He is ordering a heating element and will be back asap to replace it. He was very thorough and checked everything. I was very pleased with his service.

The technician was fine. He completed his assessment on Tuesday. Today is Thursday and I still have the ceiling getting more and more damaged and have heard nothing from Choice. I will now try calling. You should have contacted me before I needed to contact you.

This company was very flexible with scheduling an appointment. They were very accommodating to two working parents! The plumber was super friendly and completed the work very quickly! He explained the issues he fixed and how to prevent former issues.

After paying 50 plus monthly for over 3 years and you denied the claim on our hot water heater I am done. Your staff is not helpful, I asked for a supervisor and no one has called me. When I cancelled yesterday, I spoke to John who was rude and basically hung up on me. I will never refer anyone to you and I will let people know not to use you. Since Monday the supervisor has not called and today is Thursday. Awful service.

Tech was very Professional and very nice. He really made sure my electrical jobs were meet, he was very knowledgeable with his profession. I would recommend him to my friends and family anytime. They need to have nice people like him more often.

Thank you so much for a speedy response in regards to my HVAC air conditioning. It was so hot this week with a heat index over 100 degrees, we are looking forward to getting it repaired soon. Thank you once again for you quick response and approval!!

I felt like I had been used. I paid the Tech 75 00 upfront than after he submit the info about what I needing to have fixed. I was informed that this was not covered because it was considered to be out side. Now when I first started the claim I informed the staff that it was inside the wall and it was because I was up most of the night drying the floor and carpet as well. I feel that the staff that took my information should have been more accurate.

Outstanding job, total professional. Friendly and knowledgeable. Recommend him to anyone. Yes I believe he’s will be my permanent repairman. In summary, our technician was outstanding. Yes, would use him again.

Choice is a good responsible company bringing their customers their best. You folks are awesome and I thank you. The company that did the repair came earlier and the crew was very courteous and knowledgeable. I just extended my subscription for a full year.

The second customer service person who handled my claim was very understanding, professional, helpful and willing to take the time to listen and find a resolution. She did some research and used a different company to replace the igniter on my stove that was only 3 1/2 years old instead of accepting the diagnosis of the first incompetent technician who determined in 10 minutes I needed a new oven.

One star is too much. Seven weeks without a working AC and Choice Home Warranty keeps reassigning my claim to new technicians, telling me they can't do the work. But I've talked to 2 of those technicians who said they are ready and able to perform the work and did not decline the work. I finally filed a complaint with the BBB tonight after they reassigned my claim today for the 3rd time. And that doesn't include the technician that never showed up for the appointment.

While the technician was very knowledgeable, he was located over two hours away and had only been in business for three months. He was 1 1/2 hours late for his appointment but I can understand that with the high demand for AC repairs this time of year and the intense heatwave we are enduring.

Although the CHW help desk is a respectful set of people, they cannot help with the issue of poor technicians. I am still dealing with a service request from August 5, 2021. I am very disappointed with Choice Home Warranty. Each time that I have called CHW, the technicians have been respectful, but less than adequate.

My A/C failed to operate on June 5, 2021, This was exactly 1 month from the day I purchased the plan. I made claim that day, A/C Tech was assigned and made the report of a faulty Babel Board. I was informed by CHW that this was a pre existing condition as it happened to fail on the date policy became effective. The repair cost me $700 of out of the pocket. I attempted to appeal, but was given a complete run around. I was told by the CHW Rep that they understood, but the small print of the contract had to be followed.

Excellent work done within 24 hours. Absolutely perfect repair with timely and accurate work. I will be renewing my home warranty thru Choice, without a doubt. This is a top-notch company. Great company to work with. Very easy to submit repair request online, 24/7.

Marie was just "Out of sight" = we hope mgmt and corporate appreciate her// as she was really patient and very understanding/ There are not enough workers as maria is/ In closing I didn't have to wait long to talk to someone, which is truly amazing in this day and age.

Filed a claim with CHW and within 48 hours a technician was at my house. The issue was fixed the same day. Definitely would recommend. Helps ease the stress that sometimes comes with being a homeowner. The technician was professional and quick in identifying the issue.

CHW was fast in referring or scheduling the job. It was 6 days after the claim but the technician was great and knowledgeable. Will definitely sign up with CHW for more years and will recommend to friends. Great customer service and fast.

Put your money in an account and use it to repair items. You will NEVER see a return for a claim from this company over $200. The contract is filled with every word they need to deny a claim 10 ways. Simple 17 yo ac unit finally died and claim denied because it deteriorated!? Guess how they finally die...They deteriorate.

You are the worst warranty company ever. You refused to allow the service personnel repair: water damaged AC compressor starting circuit - Replace flapper valve in one leaky toilet - Replace burned out light bulb in over-the oven microwave. I'll be coming after you! Thieves!

My microwave is covered under warranty. But the replacement offer made by CHW is too low and an equivalent cannot be purchased within that amount offered. The warranty also does not cover installation of the new unit. At least the support agent I spoke to said that she can send a cash cheque instead of a gift card to a store where I cannot shop for discounts. But still, this leaves me as a loser as I need to spend more money to purchase an equivalent fit and hire another professional for installation. The terms are not revealed by the sales people when selling the warranty. Cannot recommend to anyone going forward.

Ads should be removed. Never to be played again. Company needs lessons in customer service & needs a course in business ethics. Hire someone with business acumen. Wharton school might be a good place to start if you could someone to be accepted.

Replaced cracked ice maker. Good job. Had to find out why ice maker was leaking water into ice bin. Found reason, ordered new part and fixed. There is nothing else to report. Just hope this doesn't continue to to be a problem.

A/c stopped working so I put in for repair. Tech was sent out and said he had to put in the approval, which he didn't think was a problem. Choice choose to deny repair. I asked for an appeal and was told an agent would get back to me in 24 hours. It has now been three days. I will never use Choice again.

Took over a week to get repairman here. But repairman was excellent and had me fixed in an hour or so. It was too hot to go without a/c any longer than one day. You would have more repairmen if you would pay them in a timely manner!

Very pushy. Didn't ask if I have any question. As soon as he answered the phone he wanted to set up policy and was asking for my payment card. I had to add other equipment to the policy, plus I had questions. He acted like he didn't want me to ask any questions. After he answered a question he want payment card again. I had to stop him a couple of times to ask questions.

I am not pleased with some of the situations that I have encountered with this company. My first experience is my air conditioner unit was replaced with the wrong unit. I had straight air conditioning and the unit was replaced with a heat pump. My air conditioner is still not working because Choice has not rectified the situation. The issue that I am dealing with now is with my water heater. Choice has denied my claim. The technician that was assigned by Choice said it needs to be replaced. I have put in an appeal and is waiting for a Case Manager to review my claim.

Never in my life have I had a company hound me with 10-12 calls, 6-8 emails and even text messages every day for the last week from more than one country. I did purchase the warranty and asked the sales lady to remove me from the call list. She promised it would stop. 4 1/2 hours later and I'm still receiving them. I would not recommend contacting this company. It's proven very stressful.

CHW did a fine job replacing our Air Conditioner. Your choice of Refined Air Condition and Heating company was Outstanding! They did a wonderful job replacing our air conditioner. The men worked hard in horrible heat! I highly recommend them to anyone needing air conditioner repair. To top it all, they even cleaned up after the job was finished.

The tech worked us in early-that was a plus. It is a rental house, so I didn't meet him personally, The tenant said he got the machine running. But she said it takes an hour and a half to dry a load. Got a notification from Sears saying they were coming out on the 31st-I thought maybe they got parts. I made sure the tenants would be home-we didn't know why they were coming back out. They didn't show. But I received a receipt saying work was done on the 31st.

Obtain policy in Oct 2018 for a total of 6 yrs...(1 yr free) Had 1 claim and that was a disaster...No follow up and no one sent to fix problem (had to get my own plumber) then they did NOT want to pay the charge (wow - $160-had to fight for a reimbursement). It is now Sept 2021 and my 1 of my Split unit A/C is leaking and they deny the claim as they say it is a maintenance problem...HUH? It has been maintained. Also since I have sold my home (COE 9/22/21) I was told I had to cancel my policy and start a new one at my new home...Ok - no problem. But now was told I have to pay a $50 cancellation fee and that I could transfer my policy. Gee - wasn't told that before...BAD Training? Well, to say the least I will NOT renew or obtain a new policy and will NOT recommend them to any one else. If you have them - I wish you good luck!

Everything was excellent as it is supposed to be. This is what a customer expects regarding communication from service provider. Good home warranty product. Fastest claim process. Experienced service contractors. Dedicated case manager to every claim for other than normal customer service. In short, one can count on.

Mr. ** of Coles H&A was a very nice person and his work was thoroughly done. We had two claims and he was able to resolve each. I would request Coles for future claims. He also took the time to explain what system failure was and what corrected action would be taken.

As a brand new customer, I called today to sign up, I was hung up on by salesperson Francis, only to call back and find out he charged me anyway... it's not a great look for Choice's customer service. I certainly hope for better customer service experiences with choice in the future.

Tech came out as soon as possible after an unfortunate issue with another company. Was extremely polite, professional and punctual. Told me exactly what the issues were very clearly. Will def use this company again. Amazing husband and wife team.

The plumbers sent out were first class. My disappointment was you buy insurance because at some point home systems will fail. Nothing lasts forever. The hot water heater starts to leak, no problem. I looked ahead and bought insurance just for this problem. This problem is not covered. Doesn’t seem ethical. Only my opinion.

Due to old dryer and unable to find part. They have me cash out. But due to having a Kenmore double stack and the washer still works.. I did not get enough to buy Another stack and also have to use cash out gift card at Lowe's not Sears. I would appreciate help. Thanks.

Requested a quote online and before I finished a very nice young lady named Kaylee (spelling may be incorrect), contacted me and walked me through the process in completing my set-up. Thanks so much for your help Kaylee, you were GREAT! I have not used the services as of yet, however, once I need to I will definitely update my experience. Thanks!

The tech listened to the problems I've had with my stovetop and convection oven before he started diagnostic testing. Then located the issues, called in the report and within 10 minutes told me parts he ordered, why they needed repair and scheduled the install date. He also contacted me with his arrival time and was punctual, polite, respectful of COVID protocols.

Choice Home Warranty was quick to address our concerns and get a professional technician out for service. Rickey, the technician, was professional and we highly recommend his services too! Very happy with the communication and response we are receiving from Choice and Rickey.

Air Force Company out of San Antonio was fast on arrival, and did the work within 30 minutes: added Freon and replaced a distribution cap on top of unit. Now we have 'cooled air temp' for these muggy hot days in Central Texas.

The guy came to repair my garage door was very nice and knowledgeable. He did very good work. I will recommend to everyone. I will recommend Choice Warranty. Choice warranty company immediately took care of the problem. I am having Choice Warranty for last 10 years.

I’m a new homeowner and know nothing about maintenance. Things are breaking down and these repair professionals are not only fixing the issues they help me understand how to use, maintain and little things I can do to keep my systems running optimally.

A/C stopped cooling. Called Choice Warranty service. They set up appt. with A/C guy to come next am. A/C reset by husband and started cooling again after call. Cancelled AC tech appt. d/t same. Choice Warranty response was quick to respond to our request for service although was found we didn’t need to use service at this time.

Carl from Blue Taurus was friendly, punctual, informative and effective in terminating my service order. Best experience I’ve had yet! He was patient yet timely and if I could call him each time I needed any electrical work done, I wouldn’t have anyone else.

Our microwave stopped working. Instead of repairing it Choice decided to send us a very healthy amount gift certificate to Lowe's to purchase a new one. We were thrilled with this. Have never had bad service with Choice. We have used them for at least 5 years.

Arrived on time and knowledgeable and professional. Explained the working parts of the tank of the commode and how to troubleshoot the problem. He wore a mask and stated that he had received the Covid19 vaccine. The plumber called when he was ten minutes away and was dressed in a professional manner.

The company sent out was fantastic. He even fit me in early since I had medical situations that we cannot be in the heat and young child. He was in and out in 30 minutes because he is problem in 5 minutes, have supplies and we were up and running.

We've used 4RS Plumbing before for other warranty issues and they've always done a great job. Today it was a clogged bathroom drain, complicated by the fact that an air conditioning line runs into it from the attic. The clog was located and removed within half an hour and advice was offered to prevent similar problems in the future.

Technician was very thorough and had the knowledge to diagnose the problem. He was very courteous and took the time to figure out what was wrong. This is the second time he has worked on unit and would highly recommend him to anyone. If I have any other appliance problem will request him again.

Our above the range microwave broke down and CHW is covering less than half the value of a new one. They claim they are giving us the maximum allowance of $191 for a model with similar features, apparently they have no idea how much a new one costs! We have to pay over $200 plus $150 for installation out of pocket to make up the difference between the cost of a new one and the credit we were offered.

I've always had great experiences so far. A&W Heating and Cooling came out next day to address the issue. The representatives we're very professional and courteous. They arrived in a timely manner and double checked their work before they left. I would definitely use them again. Thank you!!

Professional and thorough. Would definitely use again. Problem was beyond appliance involving flooring. He was constructive and helpful in advice on repair even offering names of experienced carpenters. He said the appliance, even though old, was in good working order and was known for its good service.

A&E was later getting to our house than he anticipated. He thought we would need a new seal on our refrigerator freezer. The seal was fine. He started taking it apart and found out there was a small piece of foil blocking the drainage hole. Because it could not drain properly, frost would form on the upper layer of the freezer and ice would form on the bottom. This little piece of foil was messing up the works. It was determined this foil was in the freezer all along. It just worked its way down through the years. I am very grateful we decided to purchase the Choice Home Warranty plan to protect our appliances.

Answered all questions I had and there were many following my review of the online contract. I asked for confirmation and to ensure what I read online was still in effective to avoid surprises. I have high hopes that future contacts and service call, if needed, result in same quality of service. And I truly hope their service center is located in the US and staffed by people working in the US. The offshore service centers follow written scripts from their handbooks and are not trained to problem solve (or so that was with the last warranty company) or to hand off to a more senior person for assistance. This leads to hours of the customer time in trying to resolve, determination, and persistence with much frustration. Time will tell if my experiences with Choice will result in much improved customer service.

Was happy with price on warranty... BUT.. when offered the VIP upgrade the agent became extremely pushy which was an absolute turn-off. He kept asking why I changed my mind after considering it and just kept arguing. Wish he would've just left it alone...

I was having a plumbing problem. Didn’t know exactly where water was coming from but Safe Flow technician came out, pinpointed problem and correct it. Saved the day. It was a backed up drain. The technician answered all my questions and would recommend again. Choice warranty found the technician quickly.

Very friendly, fixed my air in a time manner, highly recommended! The two guys that came wore protective gear so they would not dirty my carpet! He promised my air would cool the house. Within a few hours it did just that! I am a very pleased customer! I would use them again any day! I have already given my family the contact number if they need any services!

AC went out and tech sent by Choice came out to fix. Determined a control board needed replacing and freon needed to be added. Had to get approval, which required another visit. Came back and added freon without checking for or repairing leaks. Could not get system to adequately cool and left saying to “give it a day”. The system would not cool and he had to come back. He found out that all the freon leaked out. Determined the compressor was not working.

The team that approves or denies services are looking out to deny service instead of providing excellent customer service. How is it possible that a leaking plumbing issue is denied because the home owner put tape to stop a leakage? If your claim specialist deny for that reason, they need more training and have common sense. I would like to speak with Choice President please. Thank you!

Choice Home Warranty does not have good customer service. Very disappointed in the lack of urgency to maintain customers. They claim that they cover all but you may spend more money in service calls only to find out the appliance isn’t covered.

I had our toilets back up into the basement and could not use the showers or toilets until this was repaired. This was on a Saturday after hours going into Sunday (Off Hours). I had to get this snaked and drained as a safety concern. I am told now because of no diagnosis prior to work I cannot get reimbursed for work done. I normally have good luck with CHW but they cannot ever get technicians for the work and I have to find contractors myself. (Perhaps because of my location outside big city).

The technician came on Thursday. Told us what the issue was. Received authorization from you to fix. Was supposed to come back today to fix it and was a no call no show. Did not answer his phone when I tried to call at least 15 times! Called CS to inform of situation. Paid tech the 75 dollars on his first visit!

Choice was recommended by my realtor. I thought that if they couldn’t fix it they would replace it. Months ago my washer wasn’t working. They didn’t fix or replace. Sent me just over $200.00 instead. In Arizona it’s been 111 degrees. My air conditioner stopped. They kept giving reason after reason why they couldn’t send someone. After staying in the hot house for 3 days and nights because Choice kept saying they were sending someone out, I was throwing up and unable to keep water down, my daughter insisted I stay with her. After 5 days and MUCH begging on my part they did send someone out. They looked at it and said they needed to call Choice to see if they’d cover it. I said I needed it fixed, whatever they said. I paid and said they could reimburse me. The latest information is they’re not going to pay anything. At least I now have a/c and have returned home. In no way would I ever recommend Choice home warranty.

I have been without AC for 5 days. No compensation for your clients and yet the order for the unit has NOT been order. It’s been 106 degrees. I paid promptly my out of pocket expense and still no service. Slow or no communication with the vendor! I have 4 kids and 2 dogs at home. I expected better and faster service knowing the circumstances. I will not referral out this company ever again or renew my contract!

We kept hearing a sound like water running in our half bath but wasn't sure where it was coming from. Choice's vendor came out during the designated time frame and replaced the guts of our toilet. That seems to have taken care of the problem. We initiated the claim on Friday and the tech came out on Monday. The only improvement I would make is to advise clients ahead of time if cash is to be paid for the fee.

I worked with Rashawn ** over the telephone to sign-up for my home warranty with Choice. Shawn was very knowledgeable and worked with me to get the coverage that I needed for a second property. I appreciate Shawn's efforts. Thank you.

I have not used them yet but I did have to call in about my ice maker they got me a appointment pretty quickly but I had to cancel because my ice maker was just cooling down but when we I need them they will quickly help me.

The refrigerator cooling system wouldn't work so I was offered a gift certificate to replace it. I was informed that it would take 30 days before I get the gift card so I'm waiting for the card. Customer service was great in helping me.

Blower motor on my unit went out. Quick response, accurate diagnosis, quality repair. ASE did a great job. Derrick and Adam are very knowledgeable in their field. I will use them again and recommend them to friends and family. Choice Home Warranty saved me money and time.

I wanted to wait until the entire process was complete before providing a review! I placed the service call and received a callback with a few hours, a new board had to be ordered - the garage door was repaired within a few days.

Handle claim quickly online. I had an appointment within hours on the same day through email. My repair person was very helpful. He took his time. He didn’t seem to be rushing to leave. I highly recommend him again for service calls.

My shower valve was not working. I scheduled an appt with Choice Home and the team was responsive. Had a great experience with the technician that came over. He was knowledgeable and professional. He was wearing a mask and shoe protectors.

I was pleased with the prompt service. The serviceman quickly addressed the issue and repaired the water heater. Great customer service from the Service Center and the technician. I would recommend having a service contract. It saves time and money!

In spite of having problems getting my address right, Eric ** of K & E Appliance proved to be the master of his craft. As he dismounted and repaired every part of the freezer and refrigerator he demonstrated that he knows his job and performs it well.

We placed the order/problem on line. It was quick and easy. We received an e-mail confirmation almost immediately with our claim number. The plumber called within three hours to set up appointment, for the following day. It was a very painless process.

My C/A quit working. Tech who is great said it had a bad compressor. Submitted for the replacement or repair of unit. CHW denied the claim saying the unit is only 8 years old and they are not supposed to go bad until they are 12 years old. So because my ac unit died earlier than their expected 12 year life expectancy they are not covering the claim. CHW said it is their policy to determine whether an item covered under the contract should have broke. And if they feel it should have lasted longer they don't have to cover the item. So when something breaks all they have to do is say we don't think it should have broke and we are not paying. So we shall see what the small claims court has to say, I have taken them to court before and won and will do it again. Run from CHW. They are a scam.

The technician scheduled appt to meet my timely needs. He was on time, courteous, and efficient. He completed the work successfully in a timely fashion. ln addition he gave advise on how the system functions.

The Sales Representative was very helpful and email information arrived promptly, Only problem was I did not have information regarding new owners following settlement October 28, 2021. The policy downloaded does not allow the purchaser to correct to show new owners' names. However, Kenfor in the resolution department went above and beyond in helping correct that information. The sales representative

Just started so I don't know much about the company? Spoke to Donnie **, sales consultant, explained my situation, talked about Edison NJ, I was stationed at McGuire AFB. I was "guided" to the company by another member who has your coverage already. Picked a plan, discussed my options, waiting for the 30 day window, and I'll get back with you. Mr. ** was very professional, knowledgeable and helpful, not pushy. He knew his material!

I had placed two claims with Choice. Both for kitchen appliances. Two separate appointments, with two separate technicians, were set for the repairs. When the first technician arrived, he was able to repair both appliances and saved me time and a double service call fee.

The representative was very honest fair and concise. My only issue he was being a little too much of a salesman and pushing for a longer warranty time while I can’t blame him for being consistent when I’m in sales myself. Sometimes you can push a little too hard and push the consumer away. Just keep that in mind please. Thank you.

I know it's probably in print of the contract, but I'm still kinda put off that even though I had an issue with my washer and dryer. My claims were input in the same day. Technicians came literally a couple of hours from each other. They probably rectified my issues within 30 mins combined (which was awesome!!)...BUT...I still had to do two separate deposits?? For related appliances? Eh, okay. If you say so. Other that that again service and technicians were efficient and professional.

I just created a case with Choice and the rep was very good, she listened thoroughly, asked necessary questions, and created case after explaining the process. Previously as well the technician that arrived did perform his job thoroughly. I wish the technician would have arrived a bit earlier than scheduled but I can understand the pandemic situation.

I was treated with respect and coverages were explained to me so I could easily understand them and there were great rates that were offered as well. I loved the experience, the price and the eagerness to please the customer. Along with the price matching.

The technician notified me of being delayed because of the work required for the job he was working prior to being late. He then showed up at the time he had indicated. He resolved the issue within 10 minutes of arriving and then explained clearly to me what the problem was and what the resolution was.

Choice Home Warranty has been working very hard to service my appointments. Whenever I send an email, I always receive an expedient response. Their custom service representatives I have spoken to on the telephone are very courteous, knowledgeable and helpful.

The service technician was really good and explained everything he was doing to fix the unit. Was done in a timely manner and clean everything up when he was done and advise me if anything come up I have 30 days to call him back.

I would never sign up with Choice again! Tech was able to take care of a minor problem. Mentioned that if the refrigerator is not cleaned so the coils are free of dust and the compressor had failed Choice would not cover it! That's their out for not covering their warranty. Had to replace the motherboard on our furnace ops not covered! Would never recommend Choice to anyone!

I currently am with a different home warranty company. Have not been happy and found Choice. Although we have yet to have to file a claim I have to wait to see what happens. They try to claim they cover stuff till you file a claim then nitpick trying to find loopholes. So we will see.

Our service representative was very through in his explanation of the workings of a sink disposal unit, assuring us that it was currently working sufficiently. He gave us helpful tips for extending the life of the unit and for anticipating future problems with it. He was also kind enough to look at another plumbing situation in the basement and gave helpful advice that will prevent some potential problems. We received prompt attention and scheduling after we submitted our claim. It was the first claim we made from the Warranty. We were very satisfied with our experience.

Technician did great job on washer. Big problem on microwave that went out. Case manager Brittany ** will not call me back. Need new case manager. Have made repeated calls to escalate claim. No success yet, but will call again today.

I filed a claim on Sunday afternoon and the technician arrived about noon. He made his assessment, then got approval to replace the unit. The new unit was installed all within 24 hours. I would definitely recommend this home warranty program.