Choice Home Warranty Reviews

Claim was very easy to file. They located a Tech for my pool within a hour and it was approved within 1/2 hour. Fast service. I would highly recommend Choice Home Warranty to family and friends. The monthly cost is very affordable and worth the price.

Our A/C stopped working and thankfully we had a warranty with Choice Home Warranty! We were able to select a company of our choice and get reimbursed after their approval. The technician came and diagnosed the problem. Uploaded the diagnosis and pictures to Choice's website and got approval while we waited. It took about an hour. Thankfully the technician was patient and willing to wait. Overall we are so glad it all worked out and Choice paid to have the A/C repaired.

Kendrick's was here Monday 7/12 as you said They would be. He found a leaky water valve that needed replacing. Turned it off, said he would contact you guys that night about replacement. Haven't heard from anyone since. I will be glad to write a better review when the work is done.

MAN Power Electrical Systems did a great job fixing my issue. He was able to pinpoint the problem quickly and swapped out the bad CGFI outlet. Also, he replaced an outlet on the outside of the house since it was tied to the wire.

I called in to report a repair claim was needed for my sink, shower, and toilet. The claims specialist was polite, knowledgeable and handled my claim, answered questions I had, and gave me a new claim no. A co. picked up the job and will be at my home on Tuesday. Great job and thanks.

Enrique from TruAppliance Solutions was knowledgeable and courteous. He knew the problem with my refrigerator and let me know what needed to be done. The part came in and he came and the installation was quick. I would recommend him to my friends.

This is my first of experiencing a Home Warranty with an excellent result. Choice Warranty responded so quickly with my AC issue. The tech knows exactly what the problem and was able to get an authorization from CHW to change the part that was needed. Thank you so much CHW. You will be a company I will recommend to my friends who are so frustrated with their home warranty. Thank you again.

I had a problem with my claim over the phone and called back in to discuss my issue. The representative was very helpful and rectified the situation. Very helpful and got the claim submitted quickly. We really are fortunate to have your backing.

Our team came in, quickly accessed the problem with our HVAC, repaired it and were on their way to the next job. The problem was actually in our thermostat. We were happy to have a new thermostat installed and our system is running perfectly now! THANK YOU FOR A JOB VERY WELL DONE!

Made my claim online. Easy. Plumber showed and it was an easy fix. Glad I have the warranty for stuff like this. Nice peace of mind. Hopefully don’t have to use but glad it’s there. Plumber was also on time. Gave me a 2 hour window.

Igal was certainly a solid representative of Choice Home Warranty. He was well versed, friendly, on top of everything, and led me down a path where I had no choice but to accept. His knowledge of the product was comprehensive and impressive.

Although the service call went very well, was very satisfied with the service person's performance. However once the problem was found and parts needed to be ordered it took almost two full weeks (and still waiting) before the repair is complete!!!

Just called because of an issue with my dryer and the Customer Service was excellent! I was really surprised as to how easy it was. I had another service provider and they were not as good at Customer Service as I received today!

Pool company that did repair was very disorganized and under trained. They took a long time to do repair and then did it wrong! Very rude to deal with them!! Took several visits to fix pool in middle of summer which means we sweltered in the heat AND then the pool wasn’t really fixed and now have to have them again … Very BAD experience!

I have had 2 problems - 1st the ice maker went off and stopped working, then the pool pump threw the fuse. I have asked to repair both of them. Both are scheduled for Monday the 19th of July. I'm impressed by the quickness of the response.

I asked several times when going over coverage with your agent Ali if my salt water pool and separate above ground spa could be covered with your company. I was assured each time I asked that yes, my salt water pool and separate above ground spa would be covered. Now, reading through the contract I find that I was lied to and that the salt water system and the above ground spa are not covered at all. Your contract states in section D. Optional Coverage, "EXCLUDED: Portable or above ground spas - lights"..."salt water generators and components." Please do not process my payment and cancel the policy as it does not fit my needs.

I have had CHW for a few years now and am very happy with it. They have replaced a motor on my AC unit (twice), flipped the right switch on the heater - and didn't have to wait long to have it done. I use CHW on my rental property and will soon use it on my primary home when the gift of this other one runs out. CHW has been good to/for me.

I share this experience with all who want a honest, professional, and an experienced technician who will work fast and proficient, answer my questions without being impudent. One who keeps their promise and takes pride in their work. Sounds too good to be true, well they are the real deal. Ask for them!

Contract was canceled before it started without a reason after giving discounts, guess they were just playing games and got their quota. Now they will not submit the form, No problem. They will never get a recommendation from me no matter.

A appliance was denied coverage. Still waiting for a case manager to contact me. Very hard to reach somebody on the phone. When you do reach somebody, the call gets disconnected. Very frustrating when you've been on hold for 45 minutes.

We found a leak under the house and water was streaming out on the ground. This went on for over 7 days. The technician came out and was able to solve the problem in a relatively short time. We have not had any more problems with the leak that came from the hot water heater and near the washing machine.

We called for fixing the leakage in toilet. They came as per scheduled time and fixed the leakage. Next again there was a issue in the toilet. We did called them. They came today and did the needful. Hope there would not any issue.

They usually get us someone out quickly and if not they give us the option to call on our own. So far we’ve only had them not cover 2 things and one was because a mistake was made in the initial paperwork so maybe check your contract when you sign up and make sure they checked all the correct boxes. When we bought our home the sellers covered our first year of coverage and that was to include our grinder pump, which is an extra thing you add and pay for here. Well when we had an issue and had to replace the pump we found out they did not “check the right box” so it was not covered and we had to pay for it ourselves. They did however cover the cost of labor even if that was nothing compared to the price of the pump.

Choice Home Warranty plumbing repair request was picked up by Tony of Tony’s Repair Service of Henderson, KY. Tony was very courteous and completed the work efficiently. Would recommend him highly. The system is working well following repair. Choice Home Warranty request was made on line. The response was timely as well. Online request seems to be the best method of placing repair request as multiple attempts to reach a representative to request repair by phone were unsuccessful due to prolonged hold times.

The experience was good, I wish the appt could have been the next day but the process was ok. The automatic phone appt process was terrible because it heard words I did not say. The technician did it excellent job.

Great customer service. They answered my question. Took time out to show us how to get the air conditioning to run better and how to clean out the water plug. Thank you for your help and answering questions and letting us know what more we need to do.

The request for service went very. I received a response and an appointment time right away. The technician called to let me know he was on the way to my house. When he arrived he was very professional and checked my dyer and determined that I needed a new part. He ordered the part and setup an appointment time for the installation.

Tech evaluated and repaired a plumbing issue for a bathroom shower, in wall pipe, that connects to a knob handle that controls the flow of the on off water handle. Said flood was caused by a disintegrated rubber washer. I am happy to report that the problem is fixed.

Choice Home Warranty sent a repair technician out when it was convenient for us and we’re in the process of getting our washing machine repaired. I would highly recommend Choice Home Warranty to anyone with a home. It gives you a peace of mind and saves you thousands of dollars in repair cost. It was definitely a great investment for us at a fair price.

My upstairs toilet was leaking into the bathroom below. The plumber from Plumb Rite came at the appointed time, he knew right away what the issue was and corrected it. He was courteous, knowledgeable and very professional. He explained the problem and how he was going to fix it. He adhered to the mask mandate and didn’t leave a mess behind. This was probably the best experience I have had with a plumber and will highly recommend this company.

You DENIED my claim on an item that was advertised as covered. I also confirmed with your agent prior to filing the claim. I am frustrated and will be requesting my contract to be canceled and my prepay to be refunded.

It is a very good and appreciable company that brings changes in the community by giving a very good services. It is very fast service provider in a reasonable charges with good Technicians and quick and fast service. I highly recommend anyone who is in need must catch up with it.

Easy to use, quick service, and super friendly. Great job!! Really happy with this home warranty program. Nothing could have been handled better, keep using Able Service Team, would hire them outright.

Very good a what he did! Great guy! I just wish he would have been prepared to install what I needed. That’s why we have the warranty right? Told me everything I needed but did not install, so what is the point in paying for the warranty when you don’t get what you needed done?

The company and technician were great. With a busy schedule on their part they made sure to fit me in and take care of the problem. The person I spoke to at the company was wonderful and the technician was professional and knowledgeable.

We have had a wonderful experience. Choice Warranty is prompt in processing claims and the HVAC contractor they referred to was quick in repairing the unit. The HVAC unit is working well. We are very happy with the service provided by Choice Warranty.

The technician was kind enough to explain the problems and in respectful manner. He did not speak over my head. And guided me on what not to do until the repair is made. He explained the process and what I should expect, which was helpful.

They ordered the A/C Blower for my A/C from a supplier in Ohio instead of a local company like Gemaire which had several Blowers on hand. (I checked. They are incompetent. Please remove them from your user list. Their management is worthless!!!

I was very pleased with how Choice designated an air conditioning company who were reputable, experienced and knowledged in determining what was wrong with my A/C system. Comfort Zone close to where I resides after testing and examine my system were able to contact with Choice and report the motor had died. Choice approved my claim and within 24 hours Zone replace the needed part motor in order to get my a/c operating again in the heat wave and monsoon season I am experiencing. Thanks Choice and Comfort Zone. Caroline **

Quick and efficient! Service call was fast... They came the following day I reported it. This was my 1st experience with Choice and so far it has been great! Technician was prompt and courteous and my garbage disposal was replaced very quickly.

I was very disappointed with the service I received from Choice. I had a crack in my tank and the repair was denied due to not being normal wear and tear. I was applaud. How is that not normal wear and tear? I had to pay to have a new toilet installed out of my pocket. Thank God I had the money.

A technician with 20 years of HVAC experience says the problems with my HVAC unit are normal wear and tear. But Choice’s crackpot experts say the problems are not due to normal wear and tear. No appeal, or customer focus, just **. Do not use this company. After my appeal, my policy was “accidentally” cancelled. Total joke.

Called in and explained problem. Received Email back same day and appointment with AC repair for the next day. Superb turn around. Man came the next day, July 15, on time and fixed the problem. Outstanding!

Repair company was at my home within one day of my claim. Identified that he could not fix because of the type of Freon needed was no longer available. They are issuing me a check for me to replace the item of my choice on my own. Very happy.

Made a Call to get our freezer fixed on a Monday - said they’d be out on Friday. Called us on Tuesday and was at our home on Wednesday (2-days). Very fast. Love this Home warranty Company. Would refer my friends, family and clients to Choice.

Technician was very professional and knowledgeable. Methodically Step by step got to the problem and walked me though his troubleshooting technique so I would understand how and what happened. Great service. Repaired on initial call A+ rated and would use again or recommend.

Tech seemed knowledgeable and thorough. Very courteous. Made sure he checked everything necessary. Would definitely want him back for any future problems if needed. Skeptical at first on purchasing one of these warranties, but feel it was worth not having to worry about breakdowns.

Well I'm usually bothered when I haven't even finished looking at the website and they're already calling my phone but I answered. Quick informative and painless. I don't have the feeling of dread thinking about what if something breaks down.

When my AC went out I set up appointment right away, fastest said go online and I did. It took another 24hrs for call back. I had to call to be told 24hr hour call back. The email response with my WO# did not say that. What made wait so long was that I had an appointment next day 72hrs, but then I got email my appointment cancelled. I did not cancel. No AC going day 4, had to call 4 times same day to get appointment out 2 weeks. This bad wait. Thank goodness the assigned vendor accommodate on day 6 with problem AC. CHW suggest announce callback estimate and let home owner know approximate wait for repairs. Last item, thankful for AC repair. So far fixed issues. I do recommend practice masking when entering homes as the repair person does not know if someone has had covid or other health issues. Better safe for all. Thank you.

You have been on the ball in the last year. Let's hope you continue to be so in the future. The claim we just filed concerning our A/C, the service group you have assign were prompt and very pleasant. Let hope you help us resolve the problem with our A/C. Mel from Winter's Home Service was here within one day, both he and his assist were great to work with and hope they can fix our A/C.

Amy ** was my consultant. Extremely helpful and provided as good a program at a reasonable price I could ask for. She gave us as good a service as one would need. If it is everything she says it is it should take care of us.

Choice sent a service technician to my house to fix a leak under my sink! The technician was very professional and kind. Very informative on what needed to be done. He went right to work completed the task in a record amount of time. If ever I needed more plumbing work I'm gonna request at Choice send him!!

I was in search of home warranty after I was disappointed by my last experience. I’ve googled and researched and read reviews for many companies. I finally decided to give CHW a try. I was impressed with the agent's knowledge, quick responses, and reassurance about what they offer.

The service is good, but to set up an appointment it is taking longer than expected, but overall I am satisfied. To improve efficiency may be an online portal should be available to automatically set up service appointments. Thanks.

Customer service was knowledgeable, helpful and very easy to communicate with. I was comparing Choice to other companies I have had in the past, and the service provider on the phone had real answers that made sense. So far so good...

Agent was knowledgeable and very informed. Told me about all discounts and plans in an easy to understand way. I picked the one that worked for me. I highly recommend him. Hope any future dealings with Choice go as well.

CHW does not “replace” broken appliances as they claim. They send a small portion of money to put towards the purchase of a new product. The money offered doesn’t come close to current retail values; therefore, a significant portion of the payment for a new product comes out of the customer’s pocket.

I am still waiting on the part which I understand they cannot carry all the parts. The technician that made the service call is very professional and friendly. Who likes appliances breaking down but if I do I like this technician from Century Appliances.

Our A/C unit died suddenly the other day. I called Choice and an appointment was scheduled for 2 days in the future. I called the company, which I had never heard of, and they were able to get me in the same day, which is wonderful in 110 degree weather in Phoenix. The technician was able to identify the problem and get it fixed. Very grateful and it was a wonderful company and I will be using the A/C company, in the future. Very pleased with the entire interaction.

Getting a technician assigned to our problem was a little slow, but the approval process time was very quick and a lot quicker than what I have experienced with other home warranty companies. Overall very satisfied and would recommend Choice Home Warranty Company to a friend.

They called me on a whim and gave me such a great deal I couldn't refuse. They were patient and answered my 100 questions. I referred my neighbors after I signed up because they are looking for a home warranty also.

Salesperson was very pushy. I almost hung up on him. If I had to deal with him again I would use another warranty company. Your business is pleantiful and I resent the pussiness of the salesperson. I may not keep this policy. I'm looking at others.

My tech was awesome. She was super knowledgeable. Unfortunately, Choice Home Warranty did not go with her suggestion and I’m afraid I will end up with a defective freezer ice maker again in the near future as the tech was told to solder wires back together that she is confident will break again soon.

I have had coverage for almost 5 years now and never placed a claim. My water heater went out and started leaking and they will not cover it because of an exemption that they have hidden in their policy. When you say you cover water heaters, dishwashers, refrigerators, stoves and other items you expect them to be covered. I will not be renewing my policy. I will also be sure I tell everyone I know that has your policy not to renew. I was also assigned somebody who was supposed to call me within 24 hours after my initial claim and it has now been four days later and still no one has contacted me.

A very good repairman. I think he represents your company in a positive way. He was professional, quick, and accurate. Friendly, respectful, and gave me good information. I would recommend this repairman to all of my friends. What more can I say about such a fine repairman.

I had 3 claims in short period of time. They take care those on Timely manner. Very reasonable price for insurance. They don’t cover all claims but covers few claims and for other claims where they don’t cover at least I have technical assigned. So less work for me.

The Customer service personnel are very nice and seem to bend over backwards. But just like all the other home warranty services, their goal is to just take your monthly payments while finding every excuse not to provide the claimed service. My advice, have ALL your covered appliances and systems maintenanced and documented prior to initiating your plan. Apparently preexisting problems will not be covered even if you had no clue about them and the problem didn’t arise until after the warranty was in effect. Poor maintenance was sited even though I have pictures and documentation of prior maintenance calls. And now they won’t cover my AC until I fix it.

The reaction time from Choice Warranty was unacceptable as we waited 5 days before we had appointment and 6 days before repair completed. The repair man Chris did an outstanding job and timely service. He expressed and acted as caring.

Choice Home Warranty is awesome company, we never had any problem with this company may be filing a claim, need to talk to customer service, Getting pretty quick response, we are the customer of choice home warranty from years, customer service is awesome, people are very polite & understand the customer’s problem. Whenever we filed the claim online they are setting up the appointment within a day or so and that’s the reasonable time, thanks a lot choice home warranty customer service for giving us good service!

There are only so many parts that make up a water heater and 95% of them are NOT COVERED by your so called warranty. Why say that you offer a warranty for it yet exclude most items from coverage? What is the point of having a warranty when you deny repairs?

I was shopping for a Home Warranty and had several questions. The representatives I spoke to were knowledgeable, helpful, and answered all my concerns. I appreciated their customer service. It took me several weeks to make my decision, but I each time I spoke to someone I had a very positive experience.

I was thrilled with this claim. You chose the technician. The tech let us know when he would arrive, did his job neatly and efficiently and I paid my copay. Perfect. However my first claim was not a good experience- you had us chose our own contractor and sent a list of how the claim was to be handled. I gave them the list which they totally ignored and then I did not get reimbursed because they did not do the claim your way.

Very disappointed with the response to my claim - that it could not be covered because it was standard "wear and tear"! This means that practically anything that breaks down in my house could be excluded from repair on the subjective grounds that it is a "pre-existing" problem. With this kind of approach, I don't see how Choice Home Warranty can provide the kind of user friendly service I was hoping for. Will definitely not recommend it to anyone.

The technician was great but it took a more than a month for you to send a technician. Your services are awful. I have order in for my dishwasher and you send a technician after 10 weeks and problem not fixed.

I was more than satisfied with the technician but thoroughly disappointed with the denial of my claim. My comments are included in the appeal which was filed on Thursday, July 15, 2021. I think one should real all the fine print and the sub-paragraphs before signing the contractual agreement. I've had several claims denied that I felt should have been allowed and for that same reason I did not even contact Choice Home Warranty for that same reason. Thanks.

Easy to make a claim. The servicing company was professional and timely. I really appreciated the courtesy calls from the service rep telling me approximately when they would arrive. They provided a good detailed explanation of the problem and what they did to fix it.

I love using Consumer reviews for finding the best products and services. They brought Choice to my attention and it was so easy to make the decision to buy. Choice has the coverage I need for my new (to me) home. The price is great and I can rest easy knowing that my home is covered for the next six years. The salesperson was knowledgeable, friendly, and has now become my point person for any future claims. Simply awesome!!

I've now had occasion to utilize my Choice warranty 3 times - all within one year. Have found response times to my claims swift and fair. Techs have been courteous, prompt and efficient. I have no regrets in signing up with Choice.

I had a great experience submitting my claim online and having the repair picked up quickly. The repairman came out at the scheduled time and took care of what needed fixed. He was very professional and did a wonderful job.

Choice and Bosch Brothers are a phenomenal partnership! Truly professional, proficient and courteous! Kept me informed every step of the way! Truly full of integrity! The warranty is incredible and Bosch Brothers fulfilled their work in a truly professional and efficient manner!

Technician was knowledgeable and fixed the problem quickly and efficiently. He gave me guidance about what he was doing and what I should expect in the future. I was most satisfied with the work done. I would highly recommend his company to others. So glad I had the Choice Warranty program.

Technician polite and knowledgeable. However, not fixed. He needs to replace fan but has to wait for your approval so he has to make a 2nd trip out here once you ok it. That’s sad. There is not a more efficient way. He was prepared to do the work.

After buying our home in August of 2020 we discovered water in the ceiling of our downstairs bedroom. A restoration service found the issue. We contacted Choice Home Warranty who sent out a plumbing technician. The issue was the solenoid valve in our Jenn Air dishwasher. Although Choice Home Warranty did not replace the dishwasher they paid for the removal by the plumber after our $65 deductible. We will need to buy a replacement dishwasher.

All my attempts were in vain. Even my handyman‘s snake couldn’t cure the ill. JR Plumbing and Mechanical used a machine that blasted air down the drain pushing the clog down & into the main drain. All within 20 minutes, he was in and out of my home. Totally awesome. Thumbs up.

Our technician didn't just evaluate our AC, he did a full diagnostic to find what the problem was. The problem we reported couldn't be re-created when he came over, but instead of being just like most technicians and saying "well it seems to be working fine now", he went the extra mile to evaluate every component of our AC. After he pondered what could have been wrong with it while in his truck for 15 minutes, he came back to the door and asked if he could take one more look at the system and found that our drain was clogged for our AC, causing the condenser to turn off and only blow out unchilled air. He refused to leave without ensuring that we wouldn't have that problem again. I'd certainly want this technician back every time.

I would not recommend this company, this was nothing but a hassle. The maintenance guy was great, although he isn't part of Choice Warranty, but his experience with them was also terrible with reps hanging up on him twice as he tried to get verification.

Work was scheduled for the next day and done promptly. Very pleased with the technician. Would ask for him again. He had to go up unto the roof of the 3 Story condo to work on the unit. Select did an excellent job in scheduling.

I thought I knew what was wrong with my toilet, Terry found the actual culprit. It wasn't the screw connector but there's a crack in the tank! Still waiting for Choice to let me know what's going to happen though it's only been a couple of days.

Repairman came when they said and fixed problem quickly. Technician was polite and professional and knew exactly what to look for and how to repair. Happy to have leaking gone and disposal working again. Would highly recommend to others. Was a little disappointed that it took 4 days for appointment, but I know getting technicians is difficult and it was not an urgent issue.

The technician was punctual and informative. Advised us to have unit recharged and then submit coil replacement to CHW. For some reason unit was not charged and AC is not functional. At this time we are awaiting further approval from CHW on why this has not been resolved.

I had begun to this would never happen. It took a week and a half. The gentleman came this morning and repaired my fridge and and happy it is done. The gentleman was very thorough and made sure the repair was done correctly.

Since I knew water was coming from the ceiling in the basement but I wasn’t certain what was causing the problem, the technician search to see where the water was coming from. Upon checking the kitchen sink and dishwasher. Technician was able to determine that the culprit was the toilet on the main floor. Technician was able to solve the problem once approval for the work to be done was received.

It's interesting that you folks request a fair evaluation of your services, since your company demonstrates anything BUT that. After being tricked into a 3 year contract, every single experience with CHW (4+) has been worse.... often lasting several weeks, and usually costing me hundreds of dollars! Last night on the TV the consumer protection investigation cited numerous experiences that were terrible, stated they have had unresolved complaints about them for years... even discussing the state of New Jersey was suing you for scams and deceptive practices!

The gentleman that came out to repair our icemaker was timely, very friendly, explained the problem, explained what was required to repair it, and also gave other suggestions to keep our refrigerator in good condition. I would definitely recommend him to a friend.

The process to get my AC unit back up and going took 4 weeks. During that process, CHW assigned 4 different HVAC companies to my issue. The last company got if fixed in a matter of a few days. I will not go into detail. Overall I was disappointed in the length of time for resolution and the quality of the companies that were sent out until the 4th company arrived.

When my thermostat alerted me that my ac unit wasn't cooling, I panicked. One because we were literally in the midst of a 7 day heatwave with temperatures reaching high 90's. Honestly I wasn't sure what to expect from CHW because I had never filed a claim. Well I must say that I am beyond pleased with their service beginning to end. Submitting a claim was very easy. I called once to get an update (because my house was 89 degrees and I am impatient). The representative was very polite, and assured me that they were still looking for a technician. I was assigned a technician within 7 hours of me submitting a claim and the unit was repaired the next day. The technician was polite, on time and very professional. I am very pleased with my experience. I had another home warranty company in the past that was the worst but I can honestly say that Choice Home Warranty is the best choice that I made

This is the 2nd time I have been denied for something that is out of my control! I change filters and run bleach to keep line clean monthly. What else do I need to do???? Why should I even renew plan?

Choice Home Warranty arranged a service technician. (I had two different service technicians) First technician was not either very incompetent or honest. I am not sure which was the case. After waiting for two days (Friday till Monday evening) without getting a report, I decided for a second technician. The second technician was wonderful! Very professional and fixed the water heater properly. Choice Home Warranty need to screen the technicians and companies they get for the service.

They gave me an incorrect phone number on the confirmation email. So, the guy I called had no idea what I was talking about when I asked him what time he was arriving. It was very frustrating for the both of us. Luckily, a different vendor showed up and it all worked out in the end.

Wayne very helpful and in explaining everything... He went and got me a better deal with previous promotion. Have me direct number when I needed to get back to him instead of automation today. Dial 1 for dial 2 but anyways service was great.

Had been shopping home warranty companies and choice ranked #1 in all reviews and pricing was average. Received several customer service calls after putting info in for quote and answered when it was convenient for me. Lucky I answered for Daniel he was friendly, not pushy and made pleasant conversation which made signing up/spending the money a little less painful! Also got to take advantage of promotion that shaved a decent amount of overall fee and service call fee. Hope when it comes time for service their providers are just as great!

Came on time - diagnosed the problem that it wasn't the Garbage disposal but the sink. In less than 30 minutes he had it fixed. Will use his services again for plumbing. Choosing my home warranty was exactly for this. Choice vets the vendor and I don't need to be concerned.

The tech was professional and knew what the problem was. He educated me also about my problem. Excellent customer service. One of the best tech that I have experience with this warranty company. He restored my faith in the warranty company which I have had for 11 years.

My rep from CHW, Leo, was very informative and courteous. I’m happy I signed up. Leo answered all my questions and followed up with me at the time I was available to sign me up. I look forward to a good relationship with CHW.

For my first time scheduling I called in a couple claims. It was simple. The scheduling for some items took a little longer than expected but I the location of some of the areas have been issues. The customer services called me to confirm a date within 48 hours of the claim submission.

The guy that I talked to didn't really give me much time to talk. He was impatient and pushy. All he wanted was a credit card number. This is why I'm going to take a second look at renewing our policy in a couple years.

Not impressed. The service rep spelled my name wrong on the initial contract, so then I had to call back and correct it. Waste of time, especially for a new customer. I've already been charged the rate, otherwise, I probably would have cancelled the policy right off the bat since this mistake doesn't instill much confidence in your company.

I have had Choice Home Warranty for 4 months and on the 4th of July I found out the garbage disposal was not working. On 7/7/2021 I contacted Choice, the following day a technician came to my house and fixed it. The technician was very knowledgeable, fast and polite.

The technician was very professional and friendly and knew what she was doing. However I had to wait for 7 days for someone to come and diagnose the problem. I wish you had more contractors in the area so that there is a faster turnaround.

Customer service sale pitch was horrific, supervisor sweet talked me. And I read the fine print and disclosures and do not find it to meet my needs. Please please cancel and stop calling me. I have left message for Barry at ** and have disputed this sale with the bank.

We love your service to us and have recommended you and will do so again. We are very happy you added so many things. Your coverage and speed of getting service people to our home is wonderful. Please continue your good service.

Great follow up. The customer service rep called me multiple times to set up the appointment. I received text messages to update me and then the tech also called to schedule the exact time he'd arrive. That's what I call excellent customer service.

Came to my house very timely. First explained what he was about to do and then he was very good about explaining what he was doing to clear the stoppage in the line. Was very neat and through with his work. We only had to pay a service fee because we had a Choice Policy.

I filed a claim because one of my air condition systems was blowing warm air. In the claim I stated that there was a leak, because it had been serviced in May by my HVAC Technician. When the Choice Home tech came out he reported that he needed to perform a leak test which was denied by Choice Home. I had to pay the tech $75.00 to come out or to tell me what I already reported. If CH was going to deny the test why did you send anyone out in the first place. I didn't need anyone to tell me what I had already reported. CH should have approved the test and replacement of unit. What good is having a warranty policy that you will not honor. I am paying you for nothing.

I can't believe after I paid for a warranty my problem isn't covered. I had no idea it would not be covered. I have no idea how to dispute this and I just consider your company very shady. I contacted an attorney this morning to see what options I have. I would never recommend this warranty company.

Repair estimate was $6150. CHW offered $1500 while the website policy item #2 under "Coverage and Limitations of Liability" states "...in no case will our liability exceed $3000 per contract item..." The phone salesman who sold me the policy never mentioned a payment limitation. I bought a 5 year policy believing I would have full coverage for my appliances and systems. I would not recommend CHW.

I am not very pleased with your service or your repairs dept. I had to get my own tech and then when I put in for the reimbursement which was a total of $247.56. They only said I was eligible for 67.56 back. I resent the bid showing that the total to be reimbursed should have been $152.56 after taking off the $95.00 I paid the tech for the service call.. YOUR GENIUS MATH PEOPLE could not understand where I got that total from. I have since spoken twice to people in the repair dept and in the customer serv. I have yet to hear back from them on the final payment due. I don't see or fail to see how someone could not understand simple math.

The technician was on time, polite, efficient and friendly. He diagnosed the problem and had me back up and running quickly. He made sure to clean up the work area before leaving. I would recommend this company to my friends.

Technician made contact promptly and arrived on scheduled time. Fixed the problem and all was well. All the scheduling was done as soon as my request went in. I would certainly recommend my warranty company to my friends. The technician company was also very helpful.

Called to report that my AC unit was not cooling and leaking. I received prompt service from the agent who answered my call. She assured me that my issue would be taken care of soon. It was nice to speak with someone who was friendly, yet concerned about my issues.

Very professional service and job was well done. Technician was on time. Very knowledgeable. Plumber was very pleasant and finished the job in a timely manner. Have used his contractor before. Always a pleasure doing business with him. He seems very pleasant each time he comes to my home.

I called due to the above normal heat. I was informed that I had to endure the heat until permission is granted by Choice. I am left suffering in the New Orleans heat pending the approval of Choice insurance. I have other properties with choice and the air conditioning was worked without checking for approval. I reside in New Orleans, I am suffering in the heat. I have yet to hear from Choice Home Warranty.

Leo, the technician was pleasant, smart, efficient, and fixed my issue in 40 minutes. Great service!! Thank you. I wish Choice Home Warranty would keep their customer call center here in the United States, because the 2 agents that I talked with had the same standard response that was not helpful.

Fast and professional job done. Tech was friendly and professional and explained what needed to be done. I was happy he troubleshooted my problem in a fast and efficient manner. I would recommend Deschutes Heating and Air to my friends. Thank you Choice Home Warranty for getting my claim completed in a timely manner.

I live in Texas. During the summer it’s HOT. My AC is having problems. Choice sent a AC company out promptly. A diagnosis was made. A new fan motor is needed. The AC company filed their report and request to replace the motor with Choice. It’s been 24 hours and still no response from Choice. I’ve contacted Choice to get a response. Still no response. This is bad business. Not what was promised when I bought the warranty.

Although I have not ever purchased a home warranty Michael ** did a great job explaining the policy. I felt very comfortable with the purchase. Hopefully I hope never to use it but am happy to have it. Thank you for your help in the future if I ever need to call.

The guy came over and fixed my dryer that next day. He was courteous and explain everything to us. I think you all is the one company that I could recommend to anyone. I appreciate your concern for my concerns... Thank you.

Took about three weeks to get a technician but I guess all is well. Have some tech. not good Especially Choice One Plumbing in one hour. This company is terrible. The tech came in and had to borrow a screwdriver from me. Plus didn’t have a clue what he was doing.

Choice promised to fix or replace appliances. They lied. My air conditioner broke when temperatures were high 90's. They gave me the run around. Did not fix or replace the unit and gave me the run around for 3 weeks.

The technician came to the house within the time frame provided. Unfortunately the diagnosis could not be remedied the same day due to needing to order a part. The technician worked diligently to get to the root of the problem. He acted very professional.

The company they chose worked hard to make sure they were able to come out. They kept me posted of delays and offered several options for rescheduling. They called before to make sure they had an ideas of what was actually going on instead of going off the report.

He was there to do a great job and he was friendly. Was unable to do the job. Needed a electric man first. I would like him to come back if I need a A/C man. I say he is a great guy. He even came sooner to get the Job done.

Guys were great and knew what they were doing “big time”! Thanks to your selection of Davis Appliance Company! Arrived quickly and finished in pretty short order! They’re up among The Best!!! I highly recommend them! Keep it up. Super reflection on “Choice Warranty”.

The Technician was timely, professional, and friendly. The Repairs were made quickly and orderly. The technician was clear about what the issue was and what was fine to correct the issue. The technician as well as the company is Highly recommended for services.

The process was smooth and easy to navigate! Looking forward to peace of mind having our home covered. Hopefully we don’t have any issues but glad to know we are covered if any emergency should arise. Thanks Choice Home Warranty!

It was very easy to put in a claim online for my AC problem. The technician (from Sean's 4 Seasons Heating and Air) was sent out was very polite and knowledgeable and fixed it very quickly. I would recommend both to any friend.

Our technician was Punctual. Assessed the problem and completed the task quickly. I would give this repair company an excellent. Our service technician was very kind and explained to my wife exactly what he was going to do and did it.

Michael was fabulous! He was very personable, professional and a joy to have in our home! Months ago he successfully repaired a toilet. We would definitely request Michael's Residential Repair next time we need Choice Home Warranty for any repairs!

Thank You For Your Service ~ However I Fixed The Problem With A Breaker Before your Service Man Was Needed.. I'm Thankful & You Are Very Kind & In A Timely Manner. Within 24 Hrs! It Was Getting Hot, So I Called My AC Man, and within 30mins They found the problem ~ They were here within 4 Hrs... which my family is grateful!

They were courteous and prompt. They assessed the problem and let me know everything that would take place. I would recommend them. They made it easy to contact them and their vehicle and their uniform had the company logo - Reliable appliance - on them, so you would know.

Technician was despatched to come fix our downstairs toilet water closet. He did a nice job. Great job. We appreciate your service. The closet's handle ceased to function. There was some leaks internally that was draining our water bill. Thank you.

I called Choice Home Warranty about my central ac unit stopped working. After I made the claim it took them 4 days to get someone to come out and on the day they they were supposed to show to fix my ac the guy doesn't show. I called the tech. He said he wasn't coming because he didn't understand how choice warranty wasn't calling him to fix customers after the diagnosis. So I called choice home warranty. They called the technician. And got things settled but the tech said he couldn't come I would have to wait till the next day.

My A/C unit is 21 years old and the capacitor was bad, when replaced still did not work because the compressor was bad. Because you said he didn't tell you why it was bad you reassigned another tech. I had be in my house for 2 day without A/C and the temp in my house was 110. I would consider this an emergency but you didn't seem that concerned that my 74 year old wife and myself were in a house recovering from COVID at 110 degrees. So I had him replace the whole system. No thanks to you.

Choice had a company assigned to fix my central air. After I waited three days I'm expecting the people to show up between 7:00 am and 11:00. They don't show so I call them. They said they did not even work for Choice H/W. So my ill wife and me both in our 70's suffered in our hot house. Then Choice assigned someone else to fix my air. So we wait again then the repair man shows up. He is a very good person. But choice refused to pay for what should be covered. So I closed my account. I'm very hurt and disappointed in C/H/W. I'm paying for all repairs next Monday myself. Thanks for making my life Hell to cope with. Jeff **.

Fast response, good service. Issue was resolved fast and to our satisfaction. We had many companies in the past like AHS and HMS, but the response time with choice had been excellent, no complaints about it. I have had this warranty for a year now, so far no issues.

The reason we went with them was that they fix water leaks and matched the price we were paying for our other warranty. The warranty company we had didn't fix water leaks when we were told that they would. Choice said that so we will see how it goes and if they live up to their claims.

Service tech was very professional in actions as well as appearance. He arrived promptly as scheduled and completed job very fast. I was impressed (which I am usually not). I am glad to see Choice home warranty has contracted with a competent reliable local service company. I have recommended (Austin) to family member. Thanks.

I filed a claim regarding water leaking from my AC unit inside my condo. Technicians were sent out 3 days after my claim was filed. The drain pipe on the unit was stopped up and needed to be "blown" out. The claim was denied because you decided my unit was installed incorrectly and the pipe was not angled to drain. That can't be possible or I would've had issues with this before this time. Second reason was you considered this a maintenance issue. I don't know of anyone that routinely cleans out the drain pipe on their AC unit. So my opinion is that Choice Home Warranty is pretty worthless.

The person that came to fix my A/C was outstanding. My problem is with CHW it took 2+ weeks and several calls to your company before a request were ever sent out to get someone here and I explained in detail exactly what was wrong with the A/C when I first called. My wife got sick due to the heat and had to be carried by ambulance to the hospital. I was told by email and on the phone to go find someone to fix it myself and put in a claim. If I wanted to search for someone to do my repairs I would never paid for your services. This ridiculous that I pay for your company to provide a service and it takes 2 weeks before anybody attempted to do anything to provide the service. I was told that things would be different this time when I sign back with your company and yes it is different. It is very poor customer service.

The leak detection was done accurately by the technician. He fixed the issue in an efficient manner. He cut the sheet rock in the right spot and replaced the damaged parts properly. I would prefer the same technician to be sent for any plumbing work to be done at my home in the future.