Choice Home Warranty Reviews

A complete coverage warranty program for your home. Customer service representative had thorough knowledge and was very friendly on the phone. The download of the policy was fantastic, with a log of repairs included. Thanks for the help on the phone.

Plumbing. The technician was polite and knowledgeable of his work. He stayed until the job was completely done. I do appreciate him for doing that. Most technicians would have. Plus he had gave me some pointers and suggestions for the near future.

The service order was 3 times assigned to a company that does not repair Viking products thus delaying the service required.!!! Finally Larry from Penny Appliance came out and worked on both appliances. He was professional and thorough. He is ordering a heating coil for one oven. That is pending installation.

I had no experience with a home warranty company, so I was a bit nervous when my AC system stopped working properly. Amazingly I called CHW on a Saturday and a repairman came to the house the very next day. Good luck getting an AC guy out on a Sunday for $65. The repairman determined the problem (freon leak at coil), got the okay from CHW to order the parts, and by Friday everything was fixed. I paid out of pocket $245 for the AC coil to be completely replaced. The AC system is working properly again, hopefully for a very long time.

I've had Choice for 2 years and made 2 claims, one was denied for my roof, and my second claim on my water heater cost 1700, CHW paid about 300 of it....I will not renew my contract, it's not worth it at all, they make excuses as to why they won't pay. Plus they are way too aggressive in trying to get you to renew...They literally harass you and bombard you with phone calls.

I recently purchased a home and bought the warranty from CWH. My Air Conditioning stopped working and I requested service. The technician determine that two parts needed to be replaced. To make the story short CWH declined to cover the repair due to: (extracted from CWH email) "we (CWH) will not pay for repairs or failures that result from the contract holder's failure to perform normal or routine maintenance, for example, you are responsible for providing routine maintenance and cleaning pursuant to manufacturers' specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement". Your thoughts?

Both Men from Bennett and Sons were awesome! Very professional, knew what was wrong, and fixed the problem. They came on time, texted me, went on their way and was not disappointed. I will recommend Choice Home Warranty to all my friends.

I was calling for a comparison to American Home Shield and the representative I spoke w/ did a very good job helping me to make the best selection for my home and family. He was very knowledgeable and gave me honest and upfront information as I requested. Helping me to see the value in my savings as well as the comfort of knowing I made the right choice by selecting Choice Home Warranty. Thank you.

Again air is just running. Not cool at all. I need for someone to come out again to fix. Will be calling again on 4/6/2020. Do not wish to be charged again. Please have someone to call us at **. Thanks.

All was good with Choice. Plumber could not do the job for 3 days, which was too long to wait. With two bathrooms and both broken I made other arrangements. No fault of Choice. I'll be back with Choice for years to come..

Hot Water Heater. Service was great and done in a timely manner. It was only an hour or so after I made the service request that I was notified that Benchmark in Crown Point, IN would be here between 11 and 3. I received a call from Benchmark about 10:00 informing me that he would be here in an hour and at exactly 11:00 a.m. he was here. I could not have asked for a better response from either Choice or Benchmark. Thank you.

The technician was excellent and spotted the issue right away! He was respectful of our property and knew of our concerns related to the ongoing crisis with the coronavirus. He was on time for our appointment and was very pleasant.

Choice Home Warranty immediately refers you to the fine print every time you have a problem, then turns it down. In the rare case that they decide to honor the claim and replace an item, they make an offer that is less than one-half of the minimum cost to replace the item. Their actions are not in sync with what they advertise.

Your excellent timing was great, it was only 36hrs and you had a service rep at my front door. And your selection of a Service Rep was outstanding (very knowable). Your Customer service was very pleasant and helpful. I do not regret Choice Home Service. Your service has been excellent. If I can be of any help to support your device please do not hesitate asking me.

Heating/Air Conditioning. Submitted my claim online Tuesday and had a repairman scheduled for Wednesday morning. He determined our heating unit needed a new motor. He contacted Choice, received approval for the repair, and replaced the motor the same day. Very happy with the speed and quality of the service.

We had a toilet in our master that just wasn’t running right. It would just start running and it was in need of some repair. We put in a claim online and the problem was fixed a few hours later on the same day.

Garage door not working. I was very surprised that someone from Choice got back to me in such a short period of time. Choice made sure I was in loop from the time the Tech. was enroute until the job was finished and he was leaving. The Tech. That did the repairs was very knowlegable and was able to fix the garage door in a timley manner. Great job Choice!! I am very glad I have your service. Rick B. **

Service company did a great job....on time and fixed the problem in minimum time/ light switch was bad. It was a 3 way switch and had to be replace by service tech. Service tech kept me informed of the whole process. Very happy with the tech.

Nice coverage. Thanks so much for repairing my coil of the HVAC system. It was a very pleasant experience from making the claim to getting the system fixed. The contractor they use was friendly and professional. This claim only already paid the plan premium for the year.

The tech was wonderful. Done job in a timely manner. Would recommend this company to anyone. The cost to fix my stove burner was a great deal. Am so glad I saw the ad for Choice as my problem to fix any issues I might have.

The plumber you sent was very knowledgeable, on time, resolved the issue very quickly. He came very quickly, knew exactly what he needed to do after he diagnosed the problem, he had a total grasp on what needed to be done and did it quickly.

The gas company turned off the furnace because of a gas leak. I emailed Choice and had a quick response. The furnace was fixed within 2 days. Very happy with the warranty company. I have heard horror stories about home warranty companies. Choice has been great.

I contacted Choice one evening and had an immediate response with the name and number of the repair Co. I called them the next day and got a day and time they could come out. They arrived in the time expected and replaced our garbage disposal very professional.

The people I’ve talked to with Choice Home Warranty have been nice! We have had some delays due to having to reach the manufacturer for the warranty on our water heater, but hopefully it won’t take much longer. The technician that came to our house was super nice and was very professional. He seemed to really know a lot about the job he was doing.

Anthony was very professional and very informative, succinct and very friendly. He needs to be promoted. Your product hopefully will save me a great deal of money with the three houses that I have. Thank you for your product. Hopefully, the cost of your product will greatly help the bottom line cost.

Garbage disposal. The repairman said it would get replaced but I haven’t heard anything else from your company. This was 2 weeks ago. You have a fair response time to initial call. But you are slow on the follow up.

A/C technician was very customer service orientated. I was very comfortable in letting him enter my home, I would definitely recommend Choice warranty to other individuals. Again Thank you for the quick response to my situation. However I am still waiting on the part to be delivered so that the job can be completed.

Replace sink garbage disposal. We got an immediate response once we submitted our claim. Process was easy, Technician was great. Problem was solved very quickly and to our satisfaction. The technician was competent, friendly, informative and efficient. I would be happy to recommend this service plan. Bart

Updated on 07/13/2020: This is still outstanding since early April. I have emailed, called and left messages. I have also tried to cancel service. Sent an email and follow up letter. They took out for May and June. Finally cancelled credit card.

Was able to open the claim within 10 minutes. Customer service immediately assigned it to appropriate vendor. Called the customer service and they told me I should get a response within 9 hours. Following day, technician showed up and installed the new water heater. The process was completely smooth and customer care was very helpful.

Dependable with timely response with satisfied solutions. Problem in the past was air condition unit, resolved same day, Plumbing resolved next day. Additionally it was easy to call and make changes to initial work request. I have used the service in the past for heating which was resolved within 1 day.

I contacted Choice Home this morning after doing research on home warranty companies. They were in the top two of many reviews and number one in some. I emailed them and told them I wanted a comprehensive home warranty plan (their best plan) and how much I wanted to pay. About 10 minutes later I received a phone call from a lady at Choice Home who saw my email and wanted to put me in touch with an agent. I spoke with an excellent agent who gave me the price I wanted to pay. So, how often does that happen? Great experience so far.

When purchasing our home warranty our salesman assured us that our sump pump would be covered. We called to get service on it and Choice said that Quick Repair would come out to check it. Two men in an older car showed up and asked for cash rather than a check. We said no and then they told us to write check to a different name as they had dissolved their company. They went into the the garage for about 2 minutes, took a picture, then left to cash our check. I then get a email from Choice that night saying our sump pump is not covered under our plan. We feel if it wasn’t covered why didn’t the service people inform us first!

Choice Home Warranty needs to have better communication between itself, contractors, and customers. I waited almost a week before the repair of my furnace was approved and still awaiting the necessary repair part to complete the job. This is, in my view, due to poor haphazard communications between the company and the contractor.

The technician greeted me and I explained what the issues with 2 appliances were. I told him they were here when I purchased the Condo. He kept asking for the serial number and I had to tell him to pull out the washer for that info. When will the parts arrive? When will I be notified to be at home!

MY heating system in Home was failed and motor of Air handling unit need to replace, I claimed three times and Case Manager name "Crystal **" didn't deal well with my claim and waste lots of time back and forth and lastly she said, "We can't cover it." I have two properties with them, and when I told her that, and she didn't care if cancel the policy or not.

When your air conditioner isn't working, it shouldn't take 4 days to have it checked out when the temperature is in the 90's and you have to stay at home. Lack of concern for the consumer. Hopefully if this happens again, there will be a little more empathy for the consumer.

Job was done well and the sink is working perfectly. The plumber was on time and knowledgeable. I would recommend this company to all my friends and family. I was also very happy that it only took two days to get a technician to my house.

I called Tuesday afternoon and was told I would have someone out on Wednesday. Ultra Heating and Air Conditioning called me 10 minutes later and sat the appointment time. The service technician called first thing in morning and asked my preferred time and then he showed right on time. Clean, polite and fast at fixing the problem. If I could write exactly how I would want things to go, I couldn’t have written a better script. Thank you again. This was the second time I’ve used my warranty in the past three years I’ve been with Choice, I couldn’t be more pleased.

I have nothing but praise for the CHW crew and all of their wonderful hard work to make any claim you file to be easy from the first call to them until the Contract Company completes the repair. I'm so glad I'm with Choice Home Warranty.

I am very thankful that you are able to provide service during the Coronavirus Pandemic when the state is almost on a lockdown. One contractor declined to come over and you were able to get another one to work on the order. Great service.

I signed up to receive a home warranty with Choice today and was very satisfied. Customer service was excellent. I received the plan that I needed. I received discounts and I am satisfied with the amount I have to pay.

Heating and cooling system. I just bought this house two months ago and bought the home warranty. I am so glad I did because the fan motor went out and the warranty covered it. I was so thankful to have it. It was well worth the purchase.

Tony was very patient and not high pressured. Really very professional and I appreciated his attitude. He had recommended longer than 1 year policy and I ordered for 3/5 years but cancelled to only 1 year the next day. However, he helped me cancel and keep just one year on 2 residences.

Up until now have been satisfied. I pay monthly but now that I need a repair you don't want to cover the cost. Then what's the point of having insurance. I did put in an appeal, I hope the experience is better.

Tasha was able to assist in providing a home warranty policy for a new home that I am purchasing. She was able to explain the coverage and payment options. She was friendly and was glad to be able to assist with my home warranty needs.

My Samsung dryer (relatively new) heating element assembly stopped working. I called Choice Home Warranty and they processed my work order immediately. Three days later a technician arrived and replaced the part... so easy!! I saved over $200.00 and I will renew my contract when it expires!! Thank You!

Choice Home Warranty responded quickly to my problem. They dispatch a technician the following day. The technician was outstanding and was able to complete the job in a very short amount of time. I am still waiting for one of your representatives name Brittany to get back to me about a question that I have regarding my contract with choice. This question goes back to March 2019 when I placed the order for coverage on a four year package. I was supposed to get two additional months if I signed up again before the expiration date of the previous contract. I have not received a credit for the two months that was part of the package. My contractor should run to December 2023 not October 2023. I would appreciate if someone could contact me.

I was very pleased with my experience on becoming a part of the Choice Home Warranty family. Maurice was very knowledgeable, welcoming, and helpful in getting me the best deal for my home. Having been with another home warranty company, I am looking forward to having my home's needs serviced with your company. I've heard nothing but good experiences with your company.

First time I’ve had to use my home warranty. A local technician was assigned in a reasonable time, County Refrigeration Services. He was expedient, courteous, and professional. I am very pleased with his service. I was concerned about how long it might take due to the problems with COVID19, however, this did not affect how well the issue was addressed.

While I had what I thought was a personal invitation to call a person to discuss questions I had about the policy, I ended up with someone else. That was an initial disappointment. I did speak with Ron ** who explained how this policy would be employed. While Ron tended to overspeak my conversation (a NJ/NY personality?) we did manage to get answers to questions. Ron was also informative in terms of explaining other advantages and features of this protection. Overall I was convinced to pursue this policy.

Our clothes dryer stopped heating, we turned in a claim and a repair technician contacted us two days later. The technician came to our home three days later and repaired the dryer. The technician was professional, respectful and did a great job.

Re: Ceiling Fan Repair. It's been over 8 hrs. And I have no technician assign to me, not sure what's going on but still waiting ⏳... Hopefully I get someone to take my repair soon, or at least respond to my ceiling fan repair request. Time will tell.

My dryer started making a noise. I used the online access and thought oh great this is going to take days, nope, they called me back within an hour that I had a technician coming out the next day and what time he would be there. The gentleman that came out was very professional and found the issue immediately. Very impressed with the prompt service.

The agent was thorough and knowledgeable. He answered all my questions and addressed my concerns. Since this is a new policy, the jury is still out as far as response to a problem. Stopped a plan with another warranty company because of poor service.

I've had 5 claims over the last year and only two have been approved. The response time and service technicians have been great, but it seems that anything major is disallowed. If you're thinking about getting this warranty, be sure to read the fine, fine print as many things that you'd assume would be covered are not, resulting in large repair bills.

When I called Home Choice Warranty to inquire about their product, I was enthusiastically assured that all of the major systems in my home were covered as well as most of my major appliances. When it came time to make a claim to replace my hot water heater, which was listed in the sales pitch, my claim was denied because the water heater tank exceeded their limit. At no time during the sales pitch was I informed that there was a 75 gallon limit. I told the appeals representative that we would be happy to downsize our water heater from an 80 gallon tank to a 50 gallon tank. Lo and behold they found a loophole and refused to cover our hot water heater.

Choice Home Warranty helps me sleep at night. They cover everything so you don't have to worry about an item in your house that stops working. Cheapest insurance for your house and it also helps if you plan on selling or buying a new home.

I’ve had three experiences trying to get any of the mechanical or electrical or plumbing fixed done through this company and they always deny. Though the responses quick they never clear with the homeowner as to when the contractor is coming out so the breakdown in communication is always prevalent. You pay the $60 the contractor takes a look put in the report and it’s always denied for some tiny little glitch that you may not even be aware of until you see it denied on the report. Don’t do it. This is a horrible waste of money.

New customer! Have not used the service yet. But Neil the associate I spoke with was great, knowledgeable friendly professional and answered all my questions. I have tried other Home Warranties. Was not happy. Hope for new experience with this one. But great plan, great price.

Cynthia went above and beyond to ensure that I received the best rate possible based on age and provided all necessary information to get the policy started. I have a policy with another home warranty company and Cynthia called be back twice at my request so that I could have time to speak with the other company.

Leo ** was super. He is knowledgeable, patient, and eager to satisfy. I was glad to get him to help me. He went above and beyond in trying to assist me with our home and family's needs. Thanks Leo. Thumbs up!

Today I am going to do a little bragging. This fall my honey and I installed a new ceiling fan, it took us all day due to senior mobility and concentration issues. Later that week we were discussing how we would handle a real appliance emergency and decided to check into a home warranty. We chose the Choice Home Warranty, and this week it definitely made us glad we did, Sunday morning we woke up to the fridge not working, placed a message to the CHW customer service, told them the problem, appointment Tuesday morning with John's Appliance Repair, he found the problem purchased a new mother board installed it today. We are up and running again. All I had to do was pay a minimal copay.

The guy was very knowledgeable and patient with my questions. Great service also. I never had any mayor problem. And I'm thinking about renewing for another 3 years when the time comes up again. That is so much. Great service. Please consider this guys seriously. I had other before that would find excuses not to cover me.

Choice Home Warranty handled my issue efficiently from my phone call to connecting me to Hytek Appliance Repair. Aijan fixed the issues in no time but he had to come a couple of times as he had to order for parts. I however have an issue with Choice since I had to pay for two home visits for the repair of two defects diagnosed at the same time in the refrigerator and icemaker.

I renewed my policy with your company. I would like to compliment your staff member, LUKE **. This young man was very respectful, helpful, knowledgeable and overall one of the reasons I renewed. He is very good at what he does.

Always honest, always good work. My appliance could not be repaired, so I was offered a very fair price to purchase a new microwave. When calling on other appliances, the work was well done and I was up and running in no time.

I got a call after looking on-line for a quote for new service with Choice Home Warranty. The man that helped me was very knowledgeable and professional and answered all of my questions, while giving me a quote. I decided to sign up and he helped me with all the information. Very helpful and easy to understand. Thank You.

The length of time for CHW to resolve the issue with my a/c unit was unacceptable. A repairman came to access the problem almost immediately and reported back to CHW. The repair was not completed until 6 days later due to the fact CHW would not approve the repair, stating as a reason the price of the part had to be verified by CHW first. I am not at all pleased with the length of time it took CHW to provide the authorization.

I was actually looking at other comparison's when Neil called me from Choice Home Warranty. He was friendly and helpful and so I quit my comparisons and purchased the warranty with him then and there. I hope that the service if the warranty is needed is just as helpful as it was to purchase the warranty.

Air Conditioner. We had bad weather in the area and the first company that was sent didn't show. So it took a several days to get a Air Today - the people that serviced me before - out to help me. But you guys communicated with me and did get someone to fix my problem and I'm thankful you all stayed with me and got a good company out to help.

The 2 gentlemen, Chad & John, were very courteous and professional and explained things in terms that I could understand! Top notch service! I would and will recommend Choice Home Warranty to all of my friends. I’m looking forward to seeing seeing them again to make the necessary repairs to my AC unit so that we will be able to stay cool during the upcoming hot days in Texas.

I was so pleasantly surprised how quickly the repair tech called to set up an appointment and asked questions as to what the problem was. He came the next day and now my refrigerator works perfectly. Getting Choice Home Warranty was the best decision. To replace my refrigerator would have cost more than purchasing the warranty plan.

I am very impressed with this company so far. I called with a water heater that was not working. No hot water. I called Sunday and had someone at my house Monday afternoon. They needed to order a part and stated they would be back at my house Wednesday to fix it and get back up and running. The technician was very friendly and more than willing to make sure he got back heree quickly. I would definitely recommend this company. They have a 9 star rating and they live up to it.

Kitchen sink problem. I was more than happy and pleased with the service from Rooter-Chris. Charles was very friendly and detailed in his work. He took time to explain everything and made me feel appreciated. I will definitely refer him to friends and family. Job well done Chris! Thanks.

My brand new toilet in my new home I just purchased would not fill up when flushed. The unstoppable plumber came and had to make two holes in my garage to find the piping behind the toilet. He found the problem and replaced the piping that had a blockage. He then got approval from Choice to replace the holes with access panels in case there was ever another problem. It was a wonderful experience and the plumber Rich was exceptional. He was knowledgeable and cleaned up his mess. If you want a reliable warranty company use Choice Warranty. I never used warranty companies before. This was purchased by the seller. I’m a believer of home warranties now because when I needed it Choice Warranty delivered for me.

Excellent service, very prompt. Very professional, gave me all the info that I need, assure me that all technicians and vendors are licensed and bonded, take customers' views seriously, advice that any technicians or vendors who have to complain against him/her, CHW will stop using their services.

Anytime I have called with a issue it is taken care of with very professional trustworthy companies. I am in the process of buying another home and requested the buyer's insurance be Choice, which my Realtor had never known anyone that has used Choice so I told her I have used Choice on my last two homes and would recommend them to everyone.

I have been a customer of Choice warranty for years, and they have never approved anything except a garbage disposal. They refuse everything. I will be cancelling their service contract. I've heard bad reviews about them before but stayed because I never had to use them much, but the few times I have they refused every claim.

Ice maker was not working properly and was icing up. Repairman came in two days and fixed the problem and was very professional. I was very pleased with the service and could highly recommend him. Thank you Choice for the quick repair.

Terrific experience. Fixed promptly. Highly recommend Choice Warranty. First time I made my claim. It went smoothly and the contractor sent was extremely knowledgeable and professional. He came back and got what he needed to fix the job in 24 hours.

Rep Luis was not personable at all... Not happy with his level of customer service. Asked to speak to a supervisor and he disconnected the call.... He also did not provide accurate information.... He also stated that the supervisor could not place my order which was incorrect.

Plumbing blockage. Even though the service man was an hour later getting to our home as scheduled, he was very professional, efficient, and helpful for our problem. We would use and recommend his company, Trilogy Services, again. Our problem still needs some help, but he promised to make a return trip to correct it.

The technician knew what was wrong and told us in detail what to to expect. He was very knowledgeable And very nice young man. Choice Home was on the ball. I called on Saturday and within couple hours he was checking it out! Thank you CHW.

This is my second claim with CHW, and neither has been totally satisfactory. This second claim involves my stand alone freezer which is failing by overtemping periodically throughout the day. We filed a claim with CHW, and they sent a repair person who troubleshot the freezer and found a defrost timer malfunctioning. He replaced the timer and indicated he thought that would solve the issue.

Your policy in your has an exclusion of repairing a valve which is part of the furnace. One can not work without the other. I pay my fees every month and your obligation is to provide the service and it did not happen'.

I am disappointed I bought a Choice Home Warranty. I have a coolant leak on one of my A/C units and Choice denied the claim stating the leak on the coil is a manufacturer's defect. The unit is 6 years old. Choice says they don't cover manufacturer's defects. I wish the slick salesman would have told me this when he was telling me how great Choice's coverage is. Why have a warranty if they find more ways to get out of paying than providing you coverage when your unit breaks down. I would not recommend this company to anyone and will probably cancel my policy and get my remaining 6 years of money back. This will pay for my A/C repair.

Tech actually responded earlier than expected and was very informative about what he found and even took the time to call Choice to get authorization to replace additional parts. He worked through the rain continuously until the work order was complete and did observe the no contact protocol which I appreciate.

I have just moved to Daphne, Al. a couple of years ago and it seems like everything in my house started having trouble. I paid upfront for 3 years and while the guy was selling Choice, everything I told him I had he said was covered and I think I had to pay extra for some things. He was a very nice and helpful guy and I was very pleased with him. And the reason I chose Choice was because of reviews, which I assume you had friends to right because I have had poor service from you since day one.

Great customer service, prompt and professional, the service customer treat you well. They explained in detail the contract and provide you with a monthly service very convenient and service calls very affordable. I would recommend them 100%, contract was fast and professional.

As a new homeowner I files several claims for covered conditions. Each of the claims were first denied, then after appeal when each claims person told me these were not covered, I explained to each of them that I was on the Choice Ultimate plan, which offers extended coverage. Most of them ended up agreeing with me, so in the end it worked out. But better to have them know what plan is determinant before verbally rejecting the claims.

Dear Sirs, I have read your three points in your comments and I don't think they apply to our air conditioner. Our air conditioner worked just fine the last time we used it, which was last year. So when it didn't cool down when we turned it on this year, which was yesterday, March 28, 2020, I contacted you.

Representative was very workable and patient. We went over products/prices after which I was satisfied and purchased a policy. I feel it was a good choice... Several incentives were offered which were greatly appreciated. From what I had read and viewed on commercials I feel like this will be great coverage.

Had a problem to start with but customer service jumped on it right away and took care of me and set thing right. Thank you for your fair and active response. I would recommend you any time. Your staff are very good at their jobs.

It took three phone calls, tries, to finally get someone out here and take a look at my leaky garbage disposal. With all the COVID-19 pandemic going on, I’m not surprised nor am I complaining. However number three was the magic number. He called 20 minutes out and I asked him if he would be opposed to wearing a mask which he complied with happily. He came in And after examination determined that indeed, I need a new garbage disposal. He said he turned in the paperwork and get back to me. I couldn’t be happier.

Bathroom faucet unable to turn off. The technician arrived as stated immediately assessed the problem. Water was turned off at the main. He found the cartridge was missing a washer took apart the cartridge and added a washer to the leaking hot water side. Also he replaced the washer in the cold faucet.

The repairmen did a good job. I asked for a work order, they said Choice would supply it, you said they would. STILL NOTHING???. My feelings are that Choice should force this issue with the repairman! The repair was performed well and in a very timely manner, the guys, father and son, worked well together and cleaned up after themselves, which is important to me.

The salesperson was very pushy and didn't care about my concerns on a fixed income. He kept trying to upsell me on extended plans that I can't afford at this time. I kept trying to explain that I can't afford three monthly installments but he insisted that I should try. It was time wasting and frustrating!

Hot water heater. Called for claim. Appt set for 1 o'clock. 3 comes, call say they are an hour out. 6 comes, told how about 1 o'clock the next day? 1 o'clock the next day comes and goes. 3 o'clock comes, call and am told they are an hour out? Call CHW, they call tech. They say they are on the way? 8 o'clock tech comes? Does some work at 9 o'clock said he would have to dismantle unit to check fan? Leaves and said let unit run a few days? Call CHW, they try to get a hold of tech, call me back? They say let's give them a day to call back??? It's 2 days later and I'm getting ready to call CHW to see what's next??? Very frustrating.

Replace water heater. Repairman was very cordial, did a great job. Would definitely recommend him. Was very pleased with your service. Your staff was very helpful. Am glad I have your service. I will recommend your service to my friends and family. Glad my repairman is local if I should have a question.

Dishwashers and water heater. Both orders were handled quickly and efficiently from the first phone call to the response of the assigned tech companies. I could not have asked for better service. I have already recommended Choice Warranty to a close friend. Keep up the good work. Ron.

The professional you sent to us was very experienced, professional plumber, he inspected the problem and solved our issue in a short period of time, he also phone ahead of time and I had a chance to tell him what issues we were having and brand we had and he had the parts readily available. Thank you for what you did for us.

I talk with Cynthia abut my plans to buy Condo Home Warranty. Our conversation went very well and she offer me a verity of options until I found one to fit my needs and my finances. She was full of so much information and answered all of my questions and concerns. After our conversation I felt like I had met a friend who had my best interest in heart. Thank you for allowing such a wonderful who really considered my needs and was able to give me the best offer. I am a very happy new customer.

I was very happy with the service rekeying our new house. I was not so happy with the person who called trying to sell me a security system. He would not take no for an answer and I finally had to hang up on him. I would appreciate it if no one from your office would call me with offers I have not requested. Thank You.

I was told by a man on phone my day and time a tech would be here. 11am.. I waited until 5 pm and called company where most companies answer. Not this one, I had to text. Asked if he was coming? Answer was "no, you didnt confirm yet". It was on the calendar for that dang calendar, it was right there. They wanted to come next day. I said it will need to be between a certain time. Finally, a decent and very nice tech fixed the dishwasher. Other person was just rude.

Since I have been one of your customers I am very happy with the your company and price. The people who have been to my house for any fix have been very knowledgable and nice. Just so you know, My phone number is between phone companies at the moment and will soon have my regular number back. The temp number is ** for claim #**. Thank you. Mark **

I received an email with an appointment set up for the next morning within an hour of my request. The technician called to confirm the appointment and called again to give me an update on his arrival. He was prompt, professional and did a great job. He was also courteous and knowledgeable. He answered all our questions and gave his recommendations.

I never received copy of my receipt. They fixed the door but I feel I was over charged. The spring was broken. You pay for labor and I pay for 45.00 for service call and spring however my bill came out 287.00 and some change.

Warranty came in handy!!! During this Corona Virus pandemic, my main fridge in the house decided it was gonna stop working.... made the call to CHOICE HOME WARRANTY, and 2 days later, I had a repair man at my door.... look over the fridge, said they needed parts and would let me know working a few days of when they can come back.... 2 days later I received an email that it would cost more to fix than the fridge is worth (it was a very old model).... so they wrote me a check for more than what the fridge was worth and will be here in a week or 2.... My father bought this plan for me and I was a little skeptical, but they surely came through in a time of need! I would fully recommend this company and am happy My father decided to enroll!!!

Refrigerator repair. My opinion of CHW is greatly improved. The appointment was set next day. Technician showed up with in the set times, diagnosed the issue. CHW approved repair much to my surprise. The ordered part and returned next day in appointed time to complete repair. It seems CHW has so many restrictions in the contract. Almost nothing gets repaired. It cost me $2400 to repair an A/C unit that I thought was part of my coverage.

Washer. He was very nice and respectful. He worked fast but was thorough. He realized I need a part so he was going to back and order it. He then looked at the dryer at my request and found it needed a part also. So he said he would ask them back at the ranch to order both parts and he could put them in at the same time. I called Home warranty and the claim for the dryer is **.

Everything was fine, but I had to make the decision when I was with the agent by phone, under the pretext of being able to receive the discount, I would have liked to read the information before paying, he told me about the 30 days of acceptance or refund, just about this way accept it.

When our combination washer and dryer stopped spinning, Choice Home Warranty sent a repairperson the next day. The repairperson was prompt, professional and fixed our machine the same day. I would definitely recommend Choice Home Warranty. The protection is a great value.

Faucet Drip. I called in the claim and Daugherty Plumbing came that afternoon and fixed the problem. He was very professional and told me what was going on and how he was going to fix it. This all happened in one day.

Where should I start. This company is the biggest scammer that I ever came across. I did a claim on my refrigerator. They end up sending a third party company to diagnose the issue and they collected $85 + $50 monthly charges. They been charging me every month. The technician mentioned the ice maker is bad and he need to order the part and he will come back and install it. Very next morning I get a call from that third party vendor telling me Choice warranty has decline my claim. I ask why and they mentioned I have to contact choice warranty for that.

Washer repair - Service man was very knowledgeable and fairly prompt. The original repair request was difficult because the connection was not good so was not explaining my needs. Might have been just a bad cell phone signal. Took a little while to get repair done because first part was broken so had to reorder.

AN OLD GALAXY REFRIGERATOR needed Fixing, but she was Terminated. THANKS to Choice Home WARRANTY I was able to Purchase a New Refrigerator. THANKS. COULD NOT HAVE DID IT WITHOUT YOU. Have been having trouble. Just needed the Right COMPANY to come ALONG.

Choice Warranty did a great job in responding to my claim. I got prompt response and had someone looking at the issue within 24 hours. I think the only thing missing in the communication chain is the after service report. I had to call my tenant to see if the problem has been fixed.. Would have been perfect if I got email or text telling me what was the issue and how it was resolved.

STOVE. We have been with CHW for a while. We would recommend CHW to all our family and friends. Great customer service. 1 call. That's all it takes and CHW DOES THE REST and you can't beat the price. All technician are l licensed and certified professional.

Awesome customer experience. Service was fast and professionally done! Service tech came within 24 hours of my initial call. Tech showed up earlier than originally promised and he took care of the issue quickly. I appreciate the quick response to my issue!

Derrick was great to work with, he explained everything in detail. The coverage provided and plans are amazing. We researched a few other options, but after the amazing customer service we went ahead and purchased 3 year plan! Would definitely recommend, already started!!

Hi. My water heater is not covered because of 5 gallons. I was told that the max is 75 gallons. I was told I was going to get an “unheard of” discount of $215 off and you were going to talk to them about a lower price to bring my total of $1500 out of pocket when it should have been covered! Now a water heater is hard to locate. It is over $1500 and it will probably cost me $2600 vs the $1500 I was promised! I have an 80 year old parent that lives with me and high risk for COVID 19 and no hot water!!!! We have been out of hot water for a week and now I am having to try and find someone else all because you won’t budge on 5 gallons. I want a call from a manager tomorrow. I am very unhappy with my service and keep in mind I have this warranty on both houses!!!

I first called to get a warranty for the house I bought. Greg was unbelievable in his helping me get the best deal for what I could afford. He made it a pleasant and personable experience in this most difficult Covid 19 world we live in.

Our thermostat went out during a VERY “cool” night! Choice Warranty had someone come out the next day. THEN, our wall oven went out, waiting to purchase another one and have it installed. We have used Choice Warranty for over 5 years, will always use them as long as they are around!

Nothing of real significance and need is ever covered. I will end up canceling my service because between the service call fees where nothing gets fixed because it’s not covered and the monthly cost for the insurance I could save that money and get the repairs done on my own which I’m going to have to do anyway somehow.

My garbage disposal started leaking from the bottom and I contacted Choice to get this fixed. I was not able to use my kitchen sink due to this problem. I had to call twice before action was taken by you.

You promptly responded and were flexible in sending a technician out to my house during this trying time of quarantine for COVID 19. My machine was repairable and now I can wash clothes without having to go to the laundromat. All for the service fee only.

This was the worst customer experience that I have ever encountered. First, the service representative could hardly speak English. Second, we found out that the company we requested to be used was not on the Choice list. We asked the service person to go ahead and get us someone else. She said she would but neglected to put it in the system.

Disposal and toilet repair. I'm glad that the gentleman that came to my house was knowledgeable in both appliances. And he has the time to call before show up. Also with this uncertain times that all of us are going through, he was prepare with gloves and shield for his shoes. Thank you very much for an excellent service.

The AC unit keeps tripping the breaker. I am actually going to request service again because it tripped again yesterday. When our tech came the system would not trip but he thinks it was because it was cold that day he came.

I filed claims for both on 3/24/20. Both claims were set up the very next day for appointments. The ceiling fan needed to be replaced. The work was done quickly and the service personnel was friendly, professional and knowledgeable. I was impressed because all was accomplished so quickly. The refrigerator service personnel informed me a part needed to be ordered and I would be notified when part was available. Again, he was very nice and found out what was wrong quickly. Thank you. I would highly recommend Choice Home Warranty for their quick response to my claims.

I feel 1st Choice is a great company to work with and to take of your heating and air system. Mr. B. ** is always professional, and he is knowledgeable about the type of work he does. He gave you the feeling that you can be at ease. He explains why something is not working properly and what has to be done to fix it. Ms. **

This was my first claim. The process was exactly as it should have been. Very straightforward and hassle free. No hidden charges or fees. Very happy with the process and the results. Would recommend anyone with a home to get a repair policy.

Plumbing. The service company you sent out is not qualified. I called about water leaks under sink cabinet. I still have leaks under sink and around sink valve. I need someone that can fix my problem.

This experience was a great one. My refrigerator went out and I went online to submit a claim. They quickly processed my claim and a technician was assigned. When they found out that the technician could not meet the need they quickly reassigned the claim to another technician that was able to come out the same day. The service was great. The technician was very professional and the customer service members are friendly. I was very pleased with the experience. Would recommend.

Unfortunately the repair person’s van broke down on a Friday and he was unable to come until Monday. He was a very nice person and did a good job. My only complaint was having to wait the extra days to be able to use my dryer. Just a little inconvenient.

Needed to issues addressed:

Wanted to change my review of this company. I had received a rejection for this claim. After they did a review the claim was paid. The technician that came out was very knowledgeable about my machine and did a great job of troubleshooting.

I am thankful to Aaron for taking the time to explain the benefits of having a warranty on your systems and appliances. He also provided information and options on yearly rates and specials for multiple years. He took the time to ask upper management if there were any benefits for seniors. My warranty package was emailed to me same day.

Person on phone was very helpful. Within hrs I had a email and call telling me the company coming out and times. The appliance co. came out on time and was very helpful. Explaining what they are going to do for me.

Power Outlet Short. The process was seamless. There was a prompt reply by the electrician and they arrived at the appointed time and day. They fixed the issue and offered sound advice. I could not be happier with the experience. It is nice to know that issues such as I experienced can be fixed and my liability limited to my deductible. It is a worthwhile risk transference.

The online experience was good, but your customer service or sales people called me relentlessly. It was borderline harassment. If you didn’t have the best price, I wouldn’t have bought the warranty. You should seriously review your processes. Most people buy things online for a reason. We don’t want to deal with sales people.

Service was great from the customer service person on the phone. They quickly sent out my request. Was contacted by email to let me know the appointment time. Then, the plumber called and was able to come sooner. Thank you.

Your repair replace policy stinks. The ridiculous amount you came up with to pay me for fridge was a joke. It makes me wonder what your costs would be if my air conditioner was to go out. Your clause about offering me a sum instead of repairing or replacing made me lose 600 dollars. I will be telling everyone I know not to use Choice Home Warranty. I will give no stars for your service.

Evaluated two different companies. CHOICE HOME WARRANTY responded quickly with a great offer. Based on reviews and the professional Customer Service I spoke with I gained confidence in choosing CHOICE. Trusting that in the future, should it be necessary to call on them, we will experience the same rapid response and professional, fair handling and resolution under the terms of our Plan.

I just joined so I have nothing to compare the service to. I hope this is a good company and when I need service they will be able to supply it in a fair amount of time. The salesman was very knowledgeable.

Motor working but no air conditioning. Air return working steadily, day and night. No cooling or humidity reduction. Technicians checked all related areas indoors. Quickly Determined an outdoor part required replacement. Returned at 10 am following day and replaced in a couple of hours. Very competent and accommodating technicians.

Always spoke with a live person and callback feature was excellent. All CRS took ownership of the issues and resolved them fairly and efficiently in the same call. They were able to adjust immediately. In the first instance, Wendy was able to change my start date since my previous warranty home company ended on March 16 and would not have been able to start till April 2. They were able to change the date albeit to March 2 (not when I used it on March 23) since I needed the service. The second example after the service itself was completed was related to the service provider and payment. Frieda called me and read my note on my reply online, did some research and offered a very fair resolution due to the unusual nature of the times. The call was cut off but no worries- I received an email shortly with the promised resolution. At all times, both CRS were pleasant, and focused on helping solve the issues and not blame.

You are trying to deny a pump replacement. You are using verbiage for controller vs pump as reason not to fix/replace. This is semantics for not doing exactly what I purchased you for: FIX something when it breaks. The technician stated that the FIX is to replace a 3 speed pump with a 1 speed pump. I am giving up functionality to have a working system. And now you are denying this claim?

I reported my appliance outage on Friday, March 20th and received a appointment confirmation from Choice on Friday, March 20th for Friday, March 27th between 3pm and 8pm. On Wednesday, March 25th, I received a call from JDS Appliance Service advising me they will be changing my appointment until Monday, March 30th between 3pm and 6pm and all the explanations on what methods of payments and applicable fees they will accept for the $45 service fee.

I called this warranty company on a Friday for a plumbing stoppage in my kitchen sink. Not one repairman called Saturday, Sunday, or Monday. They finally found someone to come out on a Tuesday. I’m not very happy and hoping this is not going to be the case if and when I need service. Very disappointing to say the least.

Lavoy appliance checked over unit. Felt there was a blockage in the unit. Felt everything was ok. I have just got over An $8000 water leak in bathroom and cannot leave water on in refrigerator to possible recurring of the same problem. So I have a refrigerator without the use of its ice making duty. Lawrence

Sales rep Maurice was great. I actually added an additional home to my portfolio because the service from my current home was awesome over the past few years. Thanks Choice. I’ll be calling back when I close on my Florida condo to add another warranty. Thanks so much!!!

In 2014 I sold all my rentals which were covered by CHW and purchased a plan for the buyers. In 2017, we bought our last house and recently decided to inquire into to cover all our not so new home. When I called CHW, they are able to pull up my account and provide a tremendous discount for being a loyal customer all those years. Thanks again!

The technician who came out determined that there was a leak in the a/c system. Choice did not give him permission to check it out, so there would be an additional cost of $100 for him to check the leak, which he did not think he would be able to find. He then proceeded to offer me several options for a new system, ranging in price from $11,000 to $17,000. I felt that was totally inappropriate since a definitive answer to the problem had not been reached. He said he would e-mail me the proposals, which he never did. He said that I could make an appeal, which I did, A written response came back stating that rust and/or corrosion in the system invalidated the warranty. That decision had not been made. I was told that I would be given a specific contact person within 24 hours.

The boiler was leaking water into the basement and it needed immediate attention. Billy from the A Team Plumbing was amazing. He was very patient and explained everything to me. I really appreciate his input and concern. I will definitely use Their services in the near future.

Garage Door springs. Tech was great, found some broken hinges which I was not aware off and it was all covered by the Warranty. This product is as advertised best warranty and I should know, I recommend this product in my business every day in real estate. Thanks, Choice.

Microwave oven. Was offered a low price on replacement. I rejected and was offered a review and was satisfied with the new offer. The person who handled the review was very pleasant. Was nice doing business with Choice Home Warranty. Looking forward to Choice Home Warranty to keep us covered. Great team.

My A/C claim was denied for false reasons. The photos submitted by the tech contradict this statement. I asked the Case Manager to look at the photos and discuss them with me. He said the decision was already made and he did not need to look at them. This told me the appeal process was not a sincere attempt to assist.

Drainage issue. Everything went smoothly from the time I submitted the claim online. Choice emailed and text updates, now just waiting on plumber to get the job done. Choice emailed a letter detailing what will be done and approved. I have left 2 messages with the plumber, haven't heard back from them in regards to the quote so was nice to get the feedback from CW.

I had 2 incidents... 1 plumber - he was great, but left a hole in the wall, because he had to remove my vent and opened the hole...He does not do sheetrock so I need to fix now. Also disappointed, that after I paid over $4,000+ for my 2 households...wasn't even covered because someone had fixed years ago...Worries me that this will always be an excuse...Disappointed and would like to drop.

Fridge/washer repair - I haven't actually had the work done yet but the guy came to check the appliances right away which I thought was awesome. I like the fact that Choice Hime Warranty sent someone right away. The guy was really nice...Dave's Appliances.

CHW, I was very please with the interaction I had with your resolution team. I have been a member for several years now and have received nothing less than professional and caring customer service. Thank you for valuing me as a customer.

The tech rescheduled the appointment to Wednesday March 25, 2020 between 11 and 3. Second visit for the same issue. He is coming from another state, which he complained about and not sure why this company wouldn't have any local technicians available.

Very pleased how Choice Warranty handled my claim. The plumber was very polite and handled the problem very fast. I would recommend Choice Warranty to anyone and also Monty the plumber from Iowa Park, he knew exactly what had caused the tub to not drain..

My initial claim was filed March 11. On March 12 I was notified that a technician assigned for Friday, March 13 would contact me. After speaking with JFT Construction on March 13 to verify their service call, but within 20 minute CHW notified of a cancellation and plan to re-assign. I called on March 16 for a status update and a return call informed me that Webb Plumbing would make a service call between 11 and 3 p.m. on March 19. I called Webb after waiting all day and they told me that they would be here early March 20. After determining that the problem was likely roots in the pipes in the yard, CHW denied coverage. In July 2016 for claim #: ** I had a similar experience of denied coverage. I feel like CHW is very willing to receive my money and very willing to deny coverage. It's frustrating.

After six claims in the last three years, I finally received a service that Choice approved but that experience is clearly the exception. Past experience has shown that claims for faulty appliances are consistently denied because failures of certain pieces or parts aren’t covered. In short, you’re not as covered as you think you are and certainly nowhere near as covered as the advertisements suggest. Small issues like a burnt out circuit breaker (this claim), unclogging a toilet/sink, etc. are covered.

I just started with your company and referred someone else.. Great Customer Service with Luke, nice and polite to me but also very real with what your company has to offer. Looking forward to doing business with your company, if something should go wrong in my home.

Renewed the contract for another year with the additional option of having the roof included. The roof is a nice feature that swayed my decision to renew. The service and quality of the warranty is great, but one area to fix, consumers do not need to be badger into getting the service.

Called CHW for help. Didn't get call back for service call so I called my furnace co. Got estimate from 2 companies that have been servicing my furnace for years. Had several emails from CHW. Schaafsma sent you detailed info. I have copy. CHW denied my claim!! Why I paid I for coverage for years. Now I have to deal with a APPEAL. Not happy.

I paid for the diagnose and I still have to problem at home. They told me that they would revise the diagnose and get back with me. Meanwhile I still can use the toilet at home. If I pay a plumber in the side probably he will charge me $75 and fix it in one day.

The water heater I have in the rental property is 17 years old. Never submitted a claim on this item. The heating element went out and after technician looked at it said there was corrosion. Only imagine after 17 years I would think so especially with Arizona water. I have paid the premiums yearly and as with any other insurance company when a claim is submitted it's denied. I would appreciate a review of this denial. If this is the normal policy and procedures considering maybe I have the wrong company and I need to look at other options.

HVAC compressor. My unit has been serviced by others and maintained. You decline my first service call after convincing me to buy your product. How can I trust the service if in the future hopefully not but if and then get denied again you know for paying close to $2000 with your firm. This is not right. All other service companies I use like Old Republic and Two Dash Town were very good here but your salesman sold me on your company my peace of mind and so far I’m very dissatisfied. My unit has been taken care of along the way and should be covered.

When I called the rep was polite, and he reconnected me with service with no problems, he told me about the roofing service. He offered me good rates. Couldn’t take advantage of all but I still received some. Thank you.

The technician showed up Friday. He was very knowledgeable on what was needed. He opened up the area where the fan was and found out that the defroster had quit working. He did not have the part so he will be back on Monday or Tuesday to finish up. He worked very fast end efficiently. He did a great job. I would recommend him to anyone who needs to have their refrigerator repaired.

My dryer circuit board was fried. I was notified they were gonna replace my dryer on 3/4. I was offered $299 to replace my dryer. I declined and was assigned a case manager. Instead of calling me I received an email to call him. So I called about 5 times and sent 2 emails. Eventually I called back in as if I were starting a new claim. I received a new case manager. All in all I didn’t speak to the new case manager until 3/20. Upon speaking to the new case manager, my offer was taken up to $400. When I told him I didn’t want $400, I wanted my dryer fixed he told me I can still get it fixed but I would have to pay the difference after the $400. He said I can get a cheap no-name functional dryer for $400. Choice isn’t responsible for matching brands or colors to the original Model. This was a very long frustrating process which led to unsatisfactory results.

Blower motor went out on our central Heating and A/C. Called CHOICE claims and all was taken care of very promptly. This is the second time in the last couple of months I have had to call on them, and with no hesitations all of our problems have been fixed correctly and in a timely matter. Thanks for all the help and the technician Oscar did a great job every time.

Clothes washing machine repair. Called for help 17 Mar. Assigned All Service, who could not come until 23 Mar. Called AS to move repair up. Individual was rude and hung up. Called next day and was hung up on again. Complained to Choice, who assigned The Appliance Whisperer instead. They came 19 Mar, and quickly repaired the machine. Repairman, Alex was professional, friendly, efficient, and helpful. Highly recommend his company.

We had a gas water heater that failed on January 18th, contacted CHW who scheduled a plumber for January 20th. Never showed up because they did not service Indiana. I contacted a company which is the only one in area that services gas hot water heaters who came immediately. Made determination that it needed to be replaced and recommended a plumber to do it. CHW refused to pay for their service call, refused to pay for the replacement (which we went with an electric hot water heater because it was less expensive), and finally had hot water on January 21st. CHW refused to pay any part of this expense. This past week I had an electrician come to check out a possible electrical problem and he verified that everything was okay so I was satisfied with this person.

Stopped up kitchen sink. Liquid plumber didn't work overnight. Called CHW early 7am ish. Waited for plumber. No response. I waited 4 hours. Then finally got a response! 5 days away. No way that this going to happen. I got local plumber to come after 5pm. Contacted CHW. The local plumber had to assess sink stopped up and to verify job by speaking to the rep for CHW so we could be reimbursed for money spent to perform the job. Pinnacle plumbing removed the clog.

I found your business online while searching for something else, but also searching for a new home warranty. Mr. Harry who called me on 20 March 2020, was the representative to sign neon, my only complaint was that Mr. Harry was rushing me which made me feel very uncomfortable until I know that this to him other than that the sign-on is wonderful.

I was denied service on my AC due to “corrosion” on the unit. Funny though, I received the denial while the technician was still at my home. His report noted no corrosion along with photos that also showed no corrosion. Still awaiting an appeal. No AC with a toddler in FL in 85 degree weather is hard. Why do they play these games. I won’t renew the policy if denial stands.

Overall the setup was effortless. Home warranties are one of those things that you know you should have but hate all the stipulations that come with them. I wish I wrote down the name of the representative but I thought it was very rude to ask me what is preventing me from paying for the year. If that is the start of your sales pitch to get people to pay for more, it sucks. We will see how this goes....

Came home to a/c out. Made claim and a company came a few days later. Wished it was sooner but was great till it got fixed quickly!!! Thank you so much for making it happen. It helps when companies are local so the job gets done faster.

Dryer broke. I submitted my claim online. Immediately I received a call from Prompt Appliance repair LLC. They left a voicemail stating that they would come out this Monday March 23rd. I printed off the appointment and with a couple of minutes later I got a call from Edward from Prompt Appliance asking if he could come out as he was finishing up a call nearby. I exclaimed for sure. I was grateful for his call. He came as promised, he fixed my dryer quickly and left. Eddie was professional, kind and helpful. It’s not often you get such outstanding customer service. Please thank Prompt Appliance and Edward. I can now dry my clothes. I appreciate this great company and service. Thank you.

I was lied to, either change it to what it was promised of 45 or, I have to cancel the warranty, Please review the entire promise before you pay. Also the sales person was very pushing to sell me a five year contract.

The claim process was simple, the service repairman was very professional and quick. Once the diagnosis was received by Choice they were very quick to respond. They are buying out my washer. Excellent Service!! Will recommend to my friends and family.

Miles made a complete mess out of my account and it took a month to get it right, This was not a good sign. I will not be renewing next year. I had spoke to at least 6 different people to get the screw up corrected.

Since we purchased our new home we have had to make three warranty claims. Each time Choice Home Warranty responded immediately and the service appointment was scheduled to take place in a matter of days. It is easy to submit a claim online. I would highly recommend this warranty company and intend to renew our warranty.

Kitchen sink was clogged on both sides. The drain had to be snaked free. Call was handled professionally by CHW. Only issue was I was told 7-10 am but never received a during that time frame. I had to initiate the call an hour after the designated time to find out he was on his way. Once he arrived, the problem was immediately fixed and I greatly appreciate it as I don't have the type equipment to reach the clog but he did.