Choice Home Warranty Reviews

Alan answered my questions and once I told him I am a disabled, widowed, senior citizen, he provided me with a discount that made the offer terrific. I start my coverage Dec. 1, 2019. I am giving Alan 5 stars and the value and coverage 3 because I have not used it yet. I am sure once I do I will re-rate 5 stars all around.

Once again, CHOICE FAILED ME. Happens consistently. I regret buying a 6 year plan. American Home Shield was much better. Needed a plumber. Choice sent me an email saying Boone’s Plumbing would be out. I called Boone’s and they had no idea what I was talking about. Called Choice to complain. Deaf ears! If I could get my money back I would. Run Away!!!

Choice Home Warranty found a contractor to fix a leaking pipe in my kitchen. I called in the claim on a Monday and by Tuesday afternoon the pipe was fixed. I was very happy with the contractor and with Choice Home Warranty for getting the job done so quickly. Very pleased and satisfied. Thank you.

The salesperson on the phone is very rude, he does not value the customers. I requested for a month-month contract. He wanted to switch me to a 3 year agreement which I thought is a good idea but soon realized it too much of commitment and said no. He got mad for me saying no and started putting me on hold and he did not even said that he is placing me on a month to month contract and we had to hang up because of his unprofessional attitude. But nevertheless he sends me the month to month contract which I do not want anymore having seen the attitude of this guy. I called Choice to cancel the contract after checking my email and this guy's answers again and I explained him why I am cancelling the contract and he says me rude instead. What a courtesy the sales guys have towards the customers. I do not want to deal with Choice Home Warranty anymore. Cancel my contract immediately and send me a confirmation.

There are too many fine points in the contract that if you don't read in detail to begin with, will catch you by surprise. They don't cover ice makers that come with the fridge, which is unacceptable to me. When it comes to replacing an appliance, they are quick about the process but they don't cover something similar but similar functionality, so even if you have a high end appliance, they only try to get you something that does the same thing, even though you can't put a low end appliance in your house when everything else is higher end and it won't match.

Initially the call and schedule was great. Everything should have been completed before the cold weather. My original appointment was November 7th. AAA Heating had issues and the appointment was rescheduled for Tuesday, November 12. By this time the weather had changed and it was cold. Wednesday November 13 the request was approved. November 14 I get a call to schedule the repairs Friday November 15. This is extremely too long for a repair. All the while my house has no heat. The technician was great. This is not good.

Refrigerator. B & W Appliance recommended we turn off the unit and restart it in 24 hours to see if the waterline would unfreeze. When we restarted the unit the line was open and functioning. It continues today. We contacted B & W to thank them and say that we no longer needed them on this 'project'.

Checking the coverages on my new order. I am 89 years young and was a little skeptical about ordering this service. When I found out it can be transferred to a new owner if I would have to sell my house, I felt this could add some value to it.

I am so Very Disappointed and Mad w/ the coverage you offer that I canceled my warranty. I feel like I was robbed of my money. 2 claims denied. Seems like you find a loophole in everything. So upset w/ this company. First time I missed 3 days of work waiting for service and got nobody out or a phone call saying nobody was coming. Secondly the next claim was denied saying you don't cover copper pipes. But you cover plumbing, wait, isn't copper pipes part of plumbing?? Once again having the wool pulled over my eyes. I feel so taken advantage of by this company. I will say the tech you sent the other day was absolutely wonderful and professional. Mike was kind and on time..

A simple problem handled well. Our first request and it went smoothly. Glad to have direct contact with the service provider to coordinate a service date and time if the suggested date and time does not work for us. We are satisfied with this service and look forward to continuing the warranty.

Was amazed how quick & easy it was to get coverage started. Great customer service. Very friendly and representative was more than willing to provide discount. Email was sent right away & we are all set to protect our home!

Joe was the name of the technician assigned. Joe was extremely professional and very courteous. He was able to identify the problem after the problem was hiding. Mission accomplished. No more washing machine leaking. I would highly recommend Joe as well as Choice Warranty.

Fixed clothes dryer. Found the problem and fixed it immediately! Tech was professional, on time, and friendly. I was very satisfied. He found a bent wire to the heater that was shorting out whenever the heater came on. It is a mystery how this internal wire got bent!

Not happy!!! When I called Choice Warranty to order my plan I specifically asked if they covered my ductless air conditioner and heating system as this is my only units I have in my home, the answer was, "Yes we cover those units.." I have been with choice warranty since 2017. I have prepaid service until 2021. A service company was here to check my unit on nov. 12 and submitted a repair bill which you denied...

Lesson learned. Have had a lot of home warranties over the yrs from many companies. Two years ago Choice Home Warranty sold me with incredible rates & promise of impeccable service. All I got was them trying to figure out how to not pay claims. CANCELLED. Feel better already! #ripoff

Salesperson was clear in explaining the program and suggested the discount for military veterans and seniors both of which refer to me. So I set up six-year plan with benefit on the service call fee of $65 for $2250.00. Follow up call was received re: home security plan which I already have in place with contract.

My furnace went out Tuesday and a repairman from Expert Heating and Air was here by noon Wednesday and fixed it. He was very polite and knowledgeable and professional. I appreciate the quick service! Working with Choice Home Warranty was great - from the operator that answered my call then being notified promptly and receiving service the next day. Great company!

CHW finally sent me a check. Even though i have a new claim. I'm wondering if it will take another 5 months to get reimbursed. Well, they resolved the issue.

Drain Stoppage. The Technician came before the schedule appointment. That was great and I received great service. He was professional in doing his job. Nice and polite. It didn’t take him no time to go to the source of the problem so again he did a great job in solving the problem. I will recommend to others, again great service.

Choice Warranty always works fast to get my repair completed!! The few encounters I’ve had with them resulting in my issues being quickly resolved. That’s the type of service to expect and appreciate when an appliance goes out. Top-notch service!!

I do not plan to keep this. The agent pushed this through before we finished. I've never been treated so rudely. If you have one professional in your organization who is the management staff, I may accept an apology. I was going to give him a friend's name who was asking my opinion about who to go with on Home Warranty. I will not give her Choice and I believe we will stay with AHS. This was to go into effect Jan 1. How do you stay in business?

I called to get service on one of our air-conditioner units on a Sunday. The tech came on Tuesday and advised that the blower unit and a board had burned out. The tech submitted the claim to Choice for approval. The estimated cost was about $1200.00. Later on that Tuesday, the Tech called me back to advise that the claim had been denied. Per the Tech his conversation with Choice went something like this.

Electrical Work Completed. The technician was prompt and efficient as well as customer-focused. He arrived on time and repaired the outlet with expertise. I continue to recommend the Choice Home Warranty to my friends and family. 5 Stars. So glad I signed up. Will pass on to others.

Like your prompt response in setting up the technician appointment to fix my freezer problem. The technician was also prompt and professional. Your customer service representative was able to clarify my follow-up questions. Call waiting was too long, though you have an option for your calling the customer back. Thanks for your service.

I talk to a man and he was very helpful, and very nice. I explained that the air conditioner heater was blowing air very good and strong, but there was no heat coming out, it was just cold air blowing out of the registers. I had to turn it off because the temperature dropped 260°F. It was just too cold to even sleep without many covers and quilts over us. Now we both have colds, so if there’s anything you can do please help.

I am currently under warranty from another company that I will not be keeping service with. I was referred to Choice by a friend. I called to find out info about the services but I felt like my representative was rushing through to get a sale. I was trying to ask questions but I felt like I was annoying my representative Jake. I did not feel like he was patient. I felt like he was just trying to make a sale. If the company was not highly recommended I would not have agreed to start service.

The agent that worked with me was informative. He did not pressure me to do anything. He told me all the options that was available to me. I thank you for your help and your cooperation. Thank you, looking forward to working with the company. I will recommend to you.

Professional and pleasurable experience in purchasing plan. I was pleased with the price reduction upon purchasing the plan for six years. I would recommend Choice Warranty Home Plan for the value of what it cost and what it covers. Thank you Choice Home Warranty.

I just purchased a plan today, as a gift. The price and coverage are both excellent, better than I expected. When I told the recipient she was nearly in tears. Even if she never has to use the service, it was worth the price just for giving her peace of mind during a difficult time!

Well, Trevor ** was the original agent I spoke with to get the policy, then when I tried calling his direct line AND emailing him, he never got back to me. Other than that he was very pleasant. But I called the main number today because we decided to pay in full for the year because it was going to be cheaper than paying monthly. The agent was very nice but put me on hold to transfer me to someone who could take my card info, but I was on hold forever and finally hung up and called back. The agent I spoke with (I'm sorry now I dont remember her name) was very nice and was able to take the info. So you kinda get a 9 out of 10 for response.

I filed a claim for my fireplace insert only to find that you don't cover this, but do cover wood stoves. This is an intricate part of my heating system and should be considered for coverage. I don't see why you won't cover this appliance.

The man was very nice and informing. He suggested the 3 year plan but I will be moving in the next 6 or 7 months but I may buy an extra year for anyone who buys my house. I also reviewed American Home Shield but they were more expensive.

Received a email from you to call about order I placed. Told you hadn’t found a technician for my ticket but I could find my own and be refunded for out of pocket expense. Well it cost me more than what I was refunded and I use one of your clients. This was totally unacceptable.

The Rooter man Comfort Services tech, Kenny was on time and diagnosed and fixed the problem in minutes. The issue was placed on Friday and the tech was there to fix the issue on Monday morning. Very courteous and professional. I have had bad experiences with heater techs in the past.

We hope we got a good deal. Salesman was courteous. Will let you know in future what think of service when we have used their service. We look forward to seeing how this company stands behind what they quoted for home coverage. Replacing home warranty with another company that failed to stand behind their sales pitch.

Water pipe repair. The tech who came to fix the leak needed one good look and knew exactly what to do. He took the time he needed but was still finished in a very reasonable time. There was no mess for us to clean up. He took care of everything.

Spoke with Kyle. I was inquiring about a home warranty. Kyle did a nice job at explaining the benefits. I just wanted the 12 month contract, but he keep trying to sell me more and longer contract. I am on a fixed income. Then I asked about my hot tub and roof leaks. He gave me the prices. Too much money for me. He put me on hold and came back with a counter offer and told he could give me the roof leaks for free and I would keep the hot tub. Great I agreed. When I got my email with the contract the free roof leak was not on it. So, what am I to think. I called back, asked for Kyle, went to voicemail. No call back. Now I feel like I am dealing with a company that has deceptive practices. I am veteran and wanted the veteran day pricing. Jon

I actually have 2 homes covered by Choice for several years and I just recently made my first claim. To my horror I found out no matter what the contract states they find a way to exclude repairs. I had a leak at the joint of my copper water pipe and was told that copper pipes should never leak unless there is corrosion or it was not installed correctly. Therefore, there is nothing covered for copper water pipes.

Ideal Comfort came to my home to correct my heating problem. Mr. Gary ** told my wife it would best to install a new furnace since the one we have going give us trouble in the near future. In closing Mr. ** is going to install the new furnace tomorrow.

Toilet will not flush. Eagle Plumbing was very professional and the representative was able to solve the problem during the first visit. In addition, I submitted the work order that morning and received a visit that late afternoon; which was surprising because I did not think I would get a visit until the next day.

Called in to Choice to report my microwave sparking from the inside. Got a claim #, but, no email as yet. Expecting response tomorrow due to called about 5p on Sunday. Cannot rate service yet, but, customer service responded with order # & email.

Hulsey Furnace company did an excellent job troubleshooting the issue with my furnace. I was happy with the cost, timely arrival and service time. I was glad the issue was repairable and a new furnace was not needed.

3/4 months ago i reported ice maker problems. The service rep was Rob from stay cool. He was not very courteous. When he returned to put the ice maker board in. I feel pretty sure he forced it, because i heard a bang, snap, or slap. It worked for 1 or 2 days. I call Rob. His immediate response was thats another problem. When he did show up he said another piece was broken. After several phones to him he never responded. I finally called your office and requested another service company. The service man was very nice. He said that it needed additional pieces besides the ice maker board. You contacted me and said it cost too much to fix. You said youd replace my refrigerator. Then you tell me you're going to give me 600 dollars for a refrigerator that would cost me 2500 dollars. When your manager called me Lathasa she said that your firm. Was going to give me 600 dollars that i accepted and the repairs are on me.

There was a quick and professional response to my request. I had a backed-up sewer drain in the basement. The plumber came the next day and ran a snake to the street and removed the tree roots. I could not have been more pleased with the service. This is my first claim, Outstanding results.

Still waiting. The guy was good that came out but he had to order part and you have to ok. And my furnace is not working properly and cold outside. You are making me wait instead of right away saying go ahead. And this is happened before. Help.

This was my 5th claim with CHW and the 1st one I was satisfied with. Repair was scheduled and repairs made within 12 hours. Pace Plumbing Company was fast, courteous, and professional. My first 4 claims left me questioning if I wanted to continue with my contract.

I just wanted to say thank you for the service. Jose in the authorization depart was very friendly. He did a great job explaining the billing process. Overall, I am very impressed with CHW and do not regret buying the warranty. John

The appliance repair sent out was great! Very professional and took care of the job quickly! So far so good. This is my first experience with Choice Home Warranty and it was great! Kudos to King's that is who was sent out. Great experience with them!

Just signed up for this service being a veteran even helped as well. Alex called me, was very great at his job. Went over the entire package along with what package worked best for us. Highly recommend them. Customer service, value and coverage along with Alex taking his time explaining everything Champion offered sold me hands down.

Smart Appliance Repair did a great job and I will appreciate if you send the company in future also. Hope equipment work well forever. The vendor was on time, courteous and efficient. It is nice to have professional on the team.

Air conditioner. Service tech called twice, day before with time and then again on way the next day. Very personable and professional. Listened to my concerns and truly cared about doing a great job. Was attentive and fixed problem quickly. Would recommend service to others. Fair, reasonable and takes worries out of problems with homeownership.

Dryer repair. First company showed up on time, diagnosed the problem, needed to return. 5 days later, 10 min. repair and left. 6 weeks the dryer failed again. 3 days later, different repair service service shows up. He has the replacement part in his van, 10 min. replacement. He spent 15 min cleaning out the vent all the way out. That was probably the reason the thermostat to fail. NICE JOB. My issue it took 2 calls and $130.00 to make a repair I hope holds.

Mr ** was very knowledgeable and helpful in me finding the correct coverage for me and my family’s needs. To know that I have the best coverage is extremely important and I know I’ve found just that! I Would totally recommend Choice Home Warranty.

Tim with Johnson Builders was excellent, he had knowledge of the product, respect for the customer and expertise to replace broken equipment, however, the customer service rep. for Choice Home Warranty was arrogant, disrespectful and lacked knowledge of procedures.

Chance would have it that Greg ** was the same representative I worked with more than 7 years ago the first time I purchased a warranty. He listened to and came up with a great solution for my new home.

My only criticism was perhaps it could have been suggested to push the reset on the thermostat. I would have saved a service call. To be truthful, I never knew they had one. Just a wee hole on thermostat to push a small item in to reset. $60 and nothing wrong but that. Oh well. Excellent response though. We have a home warranty on our Washington home by another company and it took 3 weeks for HVAC to get fixed..one company was sent that couldn’t work on unit the other one came and had to order parts...but so far so good. All was fixed for their $75 service fee. So in the end satisfied.

Fraud. You advertise you will cover every broken product which is not a true statement due to experience. The claim lady said if they could find rust on anything the policy wouldn't cover it. Even an outside compressor if it had rust on the outside steel dome you wouldn't cover it. This is just another example of you getting out of paying a claim. I've had this forty two month policy for nearly a year and it makes me very afraid to even file a claim under these guidelines. I also just purchased policy for my Daughter which won't be worth anywhere near the twenty two hundred dollars I've spent on these two policies. Ralph **

Service was excellent. I have been very pleased with the repair people sent to fix my dishwasher. Good job done by all. I have had the coverage for several years and this is the first repair I have needed. You have a very efficient service. Easy online access.

I am happy that I chose Choice Home Warranty. My very first claim was handle professionally and very prompt and the heating technician did a superb-excellent job. I give Choice Home Warranty 10 stars rating. The agent who took my call was very concern about my furnace heater and that's great customer service. Thank you.

I have used Choice Home Warranty for several years with about 4 claims. I have not been disappointed at any point. It has always been easy to use and always satisfied. The staff is friendly and efficient. Thank you for your service!

After initiating a claim for an electrical problem on 6 October 2019, I was finally assigned an electrician after 3 weeks. This electrician never returned my phone calls to verify the appointment and never showed up. I again contacted Choice Home Warranty. After another 2 weeks, I was assigned another electrician to come out on 8 Nov. That electrician also never called, nor showed up. I finally threw in the towel and found my own electrician! Choice Home Warranty is very unprofessional in our minds. We will not renew our contract with them when it is up!

So far so good. It is my first trip down this road. If you call or email after the first year. I can probably tell if you are what I hope for. The experience with the salesman was very good and he tried to make me happy with the deal and at this point in time I feel good about what he got for me. I think it is a fair price and I hope that I don't have to use it, but it is satisfying to know that I am covered in case of a breakdown.

The vendor 1st Choice Air was very professional and exactly knew what was wrong and ordered the parts. Came back within 4 days installed and problem resolved. Choice Home Warranty will always find a vendor within 24 hours and provide us the name and phone number to contact.

My wife was doing laundry and all of a sudden the dryer sounded like it was going to explode metal rubbing in metal, OUCH???? Like nails down a chalkboard. I was doing other things and took my time filing a claim with CW and didn’t do it until 6:30ish. I go to bed early and woke to find the tech would be arriving between 7-11AM Wow! Tech came and called about 20 min. Before arriving they unfortunately didn’t have the part but is being ordered and will get it taken care of pretty quick. Great response time.

We have had Choice Home Warranty - Contract Number: ** since 04/21/2019 (paid in full when ordered) and have never had an occasion to use it until our AC unit stop properly operate on October 28, 2019. The temperature in house was +85F. I called CHW, they dispatched technician Miguel from A&J appliances on October 29, 2019 who was on time and very professional.

Heater won't start. Sidney came and troubleshot the heater in the attic. He informed me that he would need to get 2 limit switches. He would reschedule when he got them. And that the would not be a new server call fee.

I've had them as my home warranty for four years now and they have come through every time. Yes, I have had to negotiate a little but overall it is convenient to have Choice Home Warranty. I will definitely purchase an extension when my actual contract expires.

Part was replace on my heating system And the system is working great. The choice representative did a great job and I appreciate that. I will most likely talk to friends and family about Choice Warranties. This was a great experience.

We purchased a home in Cypress TX, and got burned by the Seller as the AC was going out before the close, but she had a 5 year Choice Home Warranty Plan, so we figured no problem it is covered. It still cost us $856, for handling fees, then Water heater went out and same thing just another of the many more exclusions than inclusions of the policy.

Both my dishwasher and washer/dryer decided to go in quick succession. CHW’s chosen company sent out a tech, and to be honest his service was subpar. When I called CHW to report, they were very understanding and worked with me to resolve the issue. My assigned Case Manager, Lydia, was very thorough in her approach and I felt she genuinely valued me as a customer. We are still at the mercy of the repair company, but so far I’m pleased with the interactions I’ve had with the CHW representatives.

I ask for a quote from CW and I immediately received a call from Ryan **. He was so polite and so informative I immediately felt at ease. He explained CW services and pricing. He answered all my questions and I liked the services being offered so I signed up for 3 yrs. Ryan is definitely an asset to your company.

Chris was the customer service Representative that answered my call. He was professional, well spoke although a little fast and very efficient. He made the process painless & smooth. Only gave 3 stars because I want to wait and see how the service call goes.

Heating. I set the claim in the late afternoon and they sent me an email the same night with the appt already set for the next day! The guy comes, found the issue and fixed in less than 30 minutes! Great job and very professional!

Bathroom leak. Plumber was great! Fixed the leaks fairly quickly and I was very happy! Great experience as it always has been since I purchased this plan. I would highly recommend it! Can’t say enough great things about Choice Home Warranty! Great service and customer experience!

In the years I have had you, I have spent money three times on service calls but each time, my claim was denied. Furthermore, you have charged my credit card without my authorization, and I have no idea why. You inundate me with calls and emails, but don't follow through on your offers. WHY WOULD I RENEW???

My initial contact was very good but I received three calls asking me to sign up for your service after I had already purchased your service and another one for another one for additional service. If I receive another call I will cancel my services with your company.

We have been Choice customers over 2 years. This year, the service and response on our claims was awful. Starting with a refrigerator that took 3 weeks to repair, and ending with a possible $5500 out of pocket fiasco when we made a claim on the AC that stopped working (8-21-19). Choice sent over a technician (AirKnights) promptly, and they diagnosed that the furnace blower motor was not working, and without it the AC couldn't work. But they also red tagged the furnace as unsafe due to a cracked heat exchanger.

Reported a leak in bathroom sink. Got a claim. Plumber called, explains that if he came out, $65 and no coverage since it was an excluded item. Not told this when claim made. Very poor communication. When reported, the representative did not mention that not all leaks covered.

Heard a bad noise when turning on the disposal, started to vibrate heavily, turned off, and got on the phone to Choice. They sent out the nicest man, Mr Gary **, from Your Friendly Plumber. He came by, did a quick check, next thing I knew, he had a new unit going in. Thanks to the quick response from Choice, I had a new unit, smooth and quiet.

Both technicians for toilets and refrigerator were excellent, courtesy and knowledgeable. The technician for the toilets came back the second time to adjust a problem the same day. I would recommend Choice warranty highly to anyone looking for a home warranty.

After comparing warranties, I decided on Choice. They were courteous, did what they stated, and were easy to work with. They offered me an amazing price, and with the V.I.P. package locked it in for life. They also included 6 months free, reduced my service call price, and generally made me feel that my purchase was as important to them as it was to me. I would highly recommend them to my friends.

Our broiler is not working so I put a claim in and we are waiting for a technician to call. But when it comes to get a new one they go so low than what price it is. So they did with my washer and then I had to fight for more money.

On Nov 4th, I requested to get a quote from Choice. I got a call from Kyle at 11:13am (732-379-5309). We talked for about 10 minutes. I ultimately told him it sounded like a good deal, but I wasn't ready to make any changes just yet as I already had a Home Warranty provider. I told him I WOULD CALL HIM if I wanted to do anything. I got a call from him again at 1:40pm. When he told me who he was, I hung up the phone. He called me right back after that, then again one minute later!

Took his time to explain the issue, made several attempts to resolve my electrical system and walked me through step by step to further resolve my electrical system problem and offered suggestions. He also shared with me what he felt that caused the problem.

Been with CHW for years I realize recently they have been in the news here in Arizona and not a great story. I have yet to have troubles. Will continue to re-up unless something bad happens. Customer service is still very good.

Called on Thurs evening; had appt for next day within couple of hours; fixed by Fri 5:30 PM; service provider flexible in their appt time; very professional & knowledgeable; heater working great! I am so glad I purchased this warranty plan.

I provided a vendor to fix my Garage door opener with contact info to CHW and you never got back to me or be vendor on approval and and appointment time. I had to contact vendor myself and make an appointment. Door opener has been repaired and paid for with no response from CHW Authorization department.

Our Boiler went out just a few days before we had to leave for an overseas vacation which was on the same day your technician was going to verify if our repair was going to be covered. We left home without knowing. Fortunately the repair was covered and we returned from vacation with everything working perfectly. Our Repair Technician (Rob ** of Pro Comfort Heating and Cooling) was excellent and left our home clean and comfortable. We are very grateful to have received your assistance with this event. Thank You!!

Choice Home Warranty (CHW) customer service was prompt with developing our claim, and CHW quickly found a contractor. Contractor was on time, professional, and completed the repair efficiently. We appreciated the great communication from both CHW and the plumbing contractor. We are extremely satisfied with the service of CHW and the plumbing contractor.

Neil was patient, friendly, and helpful. Only problem is he told me I would receive the policy/contract via email and i have yet to receive the copy to review to verify my coverage. The total cost for the warranty was reasonable but it would have been better if you offered a payment schedule.

Choice Home Warranty’s customer service was very helpful with getting me the best home coverage for all of the utilities and equipment for my home. I would definitely recommend them to all my family and friends. Thank you and I look forward to getting great service from you.

Todd arrived an hour later than scheduled. Expressed to him an I30 code on dishwasher that he witnessed. He took some pictures inside and of the model and ID number noting manufacture date. Didn't have any testing type devices to diagnose the issue and about 15 minutes later said he's reporting dishwasher as un-repairable. Don't understand this. Didn't receive any documentation except he said the latch could be an issue. The latch was Not and Never has been an issue. Puzzled why a parts & labor estimate wasn't given. Waiting for information from Choice apparently for purchase a new one when dishwashers last 8-10 years, cost $700 and ours is not yet 3 years old. Todd a nice guy though should have dig deeper to consider a repair instead of a check from Choice.

Sal ** was so kind, friendly and knowledgeable. It's almost like he knew me and my needs. As I listened to him explain about your service, I was amazed. I'm so excited about it, I've already got my friend interested. He wants to check out my welcome packet when it comes in the next few days. He's very interested. It is really great to have such peace of mind now. Thank you.

Fine Print in contract states 1500 cap. This will not buy a new air conditioner. Company considers any leak on an air conditioner is due to rust, therefore it is not covered. You are still charged for a technician to come out, even if they refuse to fix it. Technician can take weeks to send information to Choice, therefore your unit is not fixed for weeks. The lines are also not 24/7 as stated.

I have just taken a warranty plan with Choice Home Warranty yesterday and I believe if I had such a plan when I first purchased my home 5 years ago I would have saved hundreds of dollars on the repairs I have already had to pay out of pocket for. Thank you Choice Home Warranty.

I called to report claim that my heater was not turning on. I was pleasantly surprised to receive a call back from the tech on the same day (Sunday) informing me that he would be here that same afternoon. He came out on time as specified and was pleasant to deal with.

CHW stands behind its service. They are timely in processing a claim and assigning a vendor. The vendor was very professional and handle the repairs in a expeditious manner. I recommend CHW for home warranty coverage. Their customer service is excellent. Thank you.

I am waiting on a call back to let me know if the oven memory board is ordered and what the next step would be. As always Choice has been great so far. Hope they can fix my oven prior to Thanksgiving.

Very good guidance received from CHW and arrangement of technician for dealing with the problems soon more so since an equipment’s possible failure would be a severe problem. The Choice Home Warranty Company has excellent persons to guide us, who guide us well with respect to the Home Warranty coverage and processes for the claim submission, progress, etc.

Great service. The Representative was knowledgeable & professional in his communication with me regarding my homeowners' warranty. I would/have recommended Choice to a friend already even though I just signed up.

This company works hard to deny your claims. They denied a simple refrigerator repair yet charged me $85 for the service call. They denied a plumbing repair but once again, charged me the $85 service call, which they actually submitted for me because they said that I submitted it incorrectly and in order to get them to pay for the camera it had to be set up a different way so they were taking care of that in order for the claim to be approved. They are a lot of work and you will spend an immense time on the phone with them so be prepared. It will only end in denial and frustration.

I'm not happy with the vendor {King & Sons}. They were trying to cover their **. They came out on 10/23/19 to work on the disposal and said they repaired it. We did not have a need to use the disposal for at least a week or so. When we did it started smoking and burned up. At my request I ask for the same vendor to return not wanting to pay the $65 fee again. This time they replaced the unit and were leaving the tech came back after going to his truck to drive off and said I need $50 permit fee. Being new to the area and new to {Choice Warranty} I paid it.

There was an issue with my refrigerator. Sent first technician. He found what’s wrong and reported the warranty company. They dispatch another technician, who is rude and has no clue. Finally I received an email saying they do not want to do nothing and wanted me to write a good review. Choice is not a good choice.

I made the call and was told someone will get back to me shortly. The call came back so quickly I couldn't believe my eyes. I was schedule for the very next day. Talking about quick service. I couldn't wait to my friend how quick you gotten back to me with a Tech to service my issues.

Problem was taken care of in about 20 minutes. Cleaned up and put things back the way they were. Also, a very detailed description was given to me from the technician/Plumber who did the work. Always wonder if a cheap tech will be sent out, but, this one was excellent. Great job!

This is the first time I have used my warranty. So far, I am very impressed. Though it was tedious dealing with Sears- They made 3 appointments for me-(!) when I only needed one, had the wrong make & model of my oven in their records from 10 yrs ago and could not seem to correct that information, I felt that CHW had my back the entire time. I have already told several friends about CHW. This is one household expenditure that will surely pay off.

Called Choice Home Warranty on Thursday about the garage door not closing. Had a contractor and date within two hours. Contractor showed up one day sooner than what was told to me. He was here 20 minutes and the problem was resolved. Great job!!

I had an appliance repair person out the next day. I found out the needed part was expensive and my washing machine was old so, I was offered money to cover some of the expense for a new machine. I was contacted immediately by a representative and then my calls were returned. I am still waiting for a check which could be up to a 30 day wait.

We have had Choice home warranty for several years. We have not filed any claims, because the two times in the past that we've called for service, our claims have been denied. These weren't large items, and we wanted to be covered in the case of a major system or appliance, so we kept the coverage and renewed again a few months ago. We are long time home owners and real estate professionals. We have referred many clients to home warranty companies in the past. However, we have been completely screwed over and scammed by Choice Home Warranty. We finally had a real issue arise with our home and needed to use our warranty that we have been paying on for years.

So I have had this company for a year now and our gas furnace stopped working so we filed a claim. Well the tech came ou to fix it and said it needed to be replaced. The company said they denied the claim due to the reason the furnace needs to be replaced is a piece has rust in it. Well the the part that cracked of course that is one of the pieces that they do not cover under their warranty! Well after looking at the fine print of this warranty there is A LOT they don’t cover in The furnace so I feel like they really won’t replace the furnace no matter what happens to it really! So I have canceled my account with this company and will no longer do business with them as I feel that I just dumped money into a company that will find any loophole they can in order to not replace bigger ticket items.

Great Response when a claim was filed. Very satisfied with the Great Service that I have received. The Serbia man that came to my house was great. My representative from Choice Home Warranty was Great. Sure would recommend this warrant to everyone. Appliances do not last forever.

Very bad service, I put Claim and the technician was here at next day, obviously the fee is to pay their services. But when it has to be fix, they say NO, I told them about the number 4 in the contract. Repair or replace. I needed 18 days to speak with the specialist manager. Is a big scam, they receive your money every month, but when they have to fix, they say, "The clause b of section x says we can't fix it". Don't be fooled. They put good grades, but not the ones that don't suit them.

Had appt. for 10 a.m. today but no one showed or called. The name of the business is Senior Plumbing from Bessemer, AL. Please get another plumbing business & let me know a.s.a.p. I talked with them & we agreed on appt. time last week.

Call back was quick. Person a little hard to understand. The phone number she gave me was missing one number. Email from company gave me all info I needed. Pleased that I have an appointment with repair service the next day. Have not yet received service on my washer.

I have a LG WASHING MACHINE wo was not working. I called the company and told them the problem. They were very nice. My problem is with the Technician, he was at my house 3 weeks ago, looked at it and said he needed to order the part. It be 2 weeks he came back, he ordered the wrong part. I thought he said he be back in 2 days so I called my husband to ask if he the Tech was there, he called and said he could not get the part. It would be another 4 weeks, I was really upset. 7 to 8 weeks no Washing machine so I called Choice warranty thinking I would find a solution, no there was nothing they could do, I even ask to speak to a supervisor. It did not change a thing. I will never buy Choice warranty again nor will I recommend them. I had other Warranty Company and they went this extra mile to help the customer to find a solution.

Choice Home Warranty is a complete scam. They don't operate as advertised. I purchased a home warranty for peace of mind when my husband and I first bought our house. A few months in, our water heater started leaking. I called CHW, they assigned a plumbing company, then the the plumbing company started calling me repeatedly demanding a credit card payment before anyone had even been out to our house, and when I wasn't receiving those calls the company was calling to let me know the technician was running late.

Apparently, CHW has thousands of loopholes to not honor home repairs. I could go into numerous issues, but the main one was a failure to cover a septic cleaning. I paid extra each year for an annual septic pumping. The previous year it took them 4 months trying to figure out how to get it pumped. They paid me in an effort to get me to renew. I then thought I would be able to trust them to reimburse me the next year. I had not trusted them to do that at first nor did the companies. I had been told the next year to have a technician call them when they arrived to pump my septic.

RUN AWAY from this company. I have had harassing phone calls for months and I was a customer of theirs till this happened. I paid for years to another company and they denied me on an issue and I contracted with choice for two houses. Something happened and they denied me due to not being in the system long enough. READ THE FINE PRINT.

We purchased an older home with an older AC Unit. We knew that the unit wasn't going to last forever and we live on a budget so we decided to purchase a Choice Home Warranty. This unit has been tripping the circuit breaker for several years and each time we called Choice Home Warranty to open up a claim. Well, the compressor finally went out and Choice Home Warranty has decided not to cover it because they said based on the pictures we didn't do our maintenance. The compressor is a solid unit within the outside unit and the issue is within the compressor itself. It has nothing to do with dirt. The AC unit is 19 years old!! Save your money!! Don't buy one from these people. They also will not approve anything over the weekend!!!

You purchase 13 months. That’s what you're paying for but you cannot use the warranty till after 1 month. They profit 1 month. Another if you decide to purchase your unit goes out. They send a tech out. If your unit looks dirty inside they will deny the claim regardless. Because in small print states you need to keep your maintenance up. Thirdly. Ask how they get their techs. I did. They have a company apply by application. There’s a 30 day grace period before they're hireable. That’s it.

I called Choice Home Warranty to get assistance in turning on my furnace, being that my husband who died recently, and he basically took care of all of these concerns, I needed the assistance from a qualified pro. Choice Home Warranty took all the information needed and started the processing for my claim. I have yet to hear from the vendor, but the assistance from Choice Home Warranty was priceless.

Toilet was leaking causing water bill to skyrocket. Had an appt sched within the hour. (rescheduled for me). Plumber assessed the problem got an okay that it was cover within a few mins. A few mins later the leak was fixed and he was on his way.

Had a water leak on Saturday morning. Called Choice. They gave me an appointment for Monday so two day of leaking water or shut down your water and only turn it on when you have to use it. I ask to talk to show one and he did not understand how much leaking water damage can do and they do not pay for damage so I asked to talk to someone else’s. He said he was it. Some out of the country call center with no backup to the US so my warranty is up in January and I will run not walk away from this company.

The technician was friendly and knowledgeable and diagnosed the problem. Choice Home Warranty did a great job scheduling the repair and I appreciate the service you provided. Thank you very much and would recommend the warranty to anyone who needs coverage.

I received a call the same day. I was given information for the next day appt with name of vendor. I received call from vendor to confirm the appt and how he was to be paid. Technician called from his car, stating he was at my door. Very professional and resolved the issues in a timely manner.

Choice Home Warranty was the biggest mistake I made. A few of my family members chose Home Sheild for their home protection. Choice was cheaper and they seemed to cover more so I went with Choice thinking I was getting a better deal. Man was I wrong. When each of my family members filed a claim with Home Shield, their claim was approved and approved quickly. Their problems were fixed immediately as well. I file a claim with Choice and my claim is immediately denied. Preexisting conditions they explained.

Freezer was making a clicking sound and the compressor was not coming on. The tech guy came in and discovered what the problem was and he had it working within 15 min. He was very a very nice young man.

This company is very good for getting covered appliances repaired but they do have one bad coverage issue. Here's my story: Our 5 year old Kenmore washer broke and CHW dispatched a service repair man to fix it. He assessed the issue and CHW decided it was not worth repairing and that they would replace the machine. Here is where I feel CHW has failed in a big way.

I am currently not real happy because of the difficulty in getting my refrigerator repaired. It has been well over a month since I reported my problem to you & my refrigerator is STILL NOT FIXED. We have been through 3 different repair companies so far. The 1st one never even looked for a problem, but was quick to analyze what he thought & ordered parts, but after two weeks. Called & cancelled. Then you rescheduled & the 2nd one NEVER SHOWED UP. We are now on our 3rd one which is Sears, & we are so far happy, but the parts he ordered have not arrived yet. They should have been here yesterday but aren’t. PLEASE GET THIS JOB SUCCESSFULLY COMPLETED. I really do not know how much longer my refrigerator will work.

My A/C stopped working when it was 80 degrees. I called CHW & they had a service person out the next morning who had it fixed and running within about an hour. I couldn't be more pleased with their service. Well worth the $60 service fee. I'm so glad I'm covered by them.

I researched several home warranty companies and yours was a top rated one. I called to get rates, and don't recall the name of the man I spoke to. He was informative and I appreciated him telling me about the three and five year discount programs. Then he really started to pressure me, and continued to do so even after I told him I didn't have the money to buy the five year plan, while it was a good deal. It got to the point where he kept pushing and it got upsetting. I am only working part time and living on a small pension, which I told him but he kept pressing for the five year plan. My advise is to LISTEN to who the sales guy is talking to and RESPECT when told it isn't affordable, instead of keep pushing! This upset me a lot! And this is the reason for four stars instead of five. Otherwise, I am happy to get the coverage for the price I paid.

My recent call was not to have something fixed in my home. It was to renew my current subscription to the service when it expires in a year. I had looked online for renewal rates, but they only listed rates for new programs. A representative called me almost immediately after I was looking online, without me asking for a call. Most of the time that is extremely annoying. This worked out well.

So far this is the first time we have had to use our warranty on anything and everything went very well. I’m very satisfied so far. Thank you. Our repairman was very friendly and did a go job. Thank you.

I had an issue in 5+ year old Samsung Frech door refrigerator. Choice Home Warranty sent Samsung unauthorized technician from KEA Services. He replaced vent fan in the first visit but refrigerator did not work. In the second visit he heard the noise and said that compressor is not working and it is covered by manufacturer. Choice Home Warranty said that, "We do not cover the manufacture warranty covered part. You need to talk to Samsung and get it repair from Samsung. We will pay labor cost."

Claim was submitted early morning after several hours the same day CHW called and assigned a technician, The tech called and give their window hour. I called them that I was not available that window hour. I was at the job and if they can come after 5 pm. They agreed and arrived at the house at 600 pm, garage door fixed after 15 minutes. Great job. Well trained technician and competent with their trade. Awesome!!!

Kendra was fantastic. She answered all my questions and worked with me to put together the best package for my needs. I enjoyed working with her and felt she cared about my situation and providing the best value for my money.

Had a great experience Choice Home Warranty/no problems. Great job! Service was on time. The tech. was on time, the Choice rep. stayed in contact by email, or phone, really great job! I had 2 home warranty companies. This one is best by far.

We were very satisfied with the service from Amigo Rooter and Plumbing. They did a great job on our drain to the washer. They were very thorough, checking the water flow inside and outside drains. The serviceman was very polite, very informative and kept his work are very clean. Sorry I didn't get his name. But thank you. Karen **

I contracted with Choice Home Warranty after listening to all the B.S. in their sales pitch. My refrigerator started giving me trouble and I made a claim. They sent out a technician who told me that it could not be fixed. A few days later I got a offer of less than $500.00 to replace a $2800.00 refrigerator. The representative I spoke with was not friendly at all, and finally offered me $600.00 telling me that, that was the most they would pay, and that they could buy a comparable refrigerator for that price, but would not tell me where. After considering this, I decided I had been scammed, and had better take what I could get. I called the representative back, and was told I could expect a check in 20 to 30 days. So much for customer service and honoring your advertising claims. False advertising at its finest.

Discovered that my heat unit failed to operate @ 1015 on 11/01/19. Submitted a claim @ 1030 and received a response from CHW @ 1034 that my claimed was received. Received a call from CHW that a tech would arrived between 1230-1530. A technician contacted me at 1300 stating he was on the way to check out the unit. Quick dispatch from the CHW customer service department.

Dishwasher Fix. Technician was very professional and kind. He explained the mechanism of the problem and how he was going to fix it. Service was timely. Email updates were appreciated. I wish I would have gotten a 24-hour confirmation call like I have received with other services but when I called to confirm, it was simple enough.

Bernard did a good job. He responded to my online enquiry within minutes. He offered all options of the product I purchased and offered discounts as well. I purchased a 1 year home warranty in less than 10 minutes. Customer service was great.

NV HANDYMAN LLC came earlier than scheduler's date. Technician gave dryer quick diagnostic and decided it was beyond repair. The cost of repair was higher than replacement. Choice Home Warranty will sent me $299 for my replacement. $299 is too low, but I accepted it.

Repair company was quick to respond & made an appointment; confirmed with an email & called to set the appointment. Josh showed up on time. The agent was professional & did a great job. Cleaned up after the job & the dryer works perfectly good now.

Natalie was very courtesy, professional and helpful. She anticipated most of my questions and had all the answers, as well as advise and suggestions. If I recommend this policy to a friend could I have them call and ask for Natalie? Please advise. Thank you.

Initial Contact and Sign Up. The rep was too persistent with his upsells after signing me up for the total package. He kept repeating it did not benefit him but me. Not sure why he kept emphasizing that. Let the product sell itself. He quickly ended the call when he saw I would not agree to upgrading to a senior package. I'm not yet 55. He said he did not know why I would want to pay for a $700 package when I could have one cheaper if I would only agree to an annual renewal. I believe first time customers should have the opportunity to utilize your services then decide if they want to move forward with annual enrollments.

My claim was denied because they said it was a leak caused by corrosion. When I asked the Case Manager he explained it was not covered so I ask him when do you replace HVAC units. He mumbled that it does happen but could not give me a specific instance. Your commercials routinely show a customer stating that their HVAC unit was broken and Choice was having it replaced. I feel strongly that you are engaging in deceptive and possibly false advertising. I have canceled my Warranty policy ** immediately and will be filing a complaint with the Better Business Bureau and the Attorney General's Office. The refund you issued was like everything you do reducing by your "fine print" to $615.83 and should be $875. Very disappointed,

I was very happy to hear from agent Ryan ** the following day for follow-up. Awesome attitude, explained the benefits very well. Great experience. I will certainly refer my family and friends to Choice Home Warranty. I am a happy camper!

Kitchen sink leaking. Choice Home Warranty was contacted at 5:30 PM last evening. There started a claim and contacted a vendor. The vendor contacted me at 8:20 AM this morning and asked if he showed up in an hour, would that be a good time for me and would someone be home. The owner of Rooter Tooter Plumbing & Drain Service, a Mr. Scoot Bousquet, showed up at my home ready to get to work. Jeff worked very fast and efficiently! He triple checked his work and left no mess! You would be proud to welcome Jeff into your home to help you with your plumbing repairs and services.

I’m currently fighting with them concerning a $500 fee they want to charge me, to fix the AC, on top of the $1200 they charged me upfront when I signed up with them. The agent who sold me the policy didn’t mention anything to me about inclusions and exclusions. All what he told me, to convince me to purchase the policy, that if it’s something they can’t fix, they’ll replace for no extra charge than the $85 service call. Now they are telling me that whatever part that has to replaced is not covered. Not happy at all and will not renew my contract next year with them.

Refrigerator. I was very impressed with the promptness and professional courtesy that was shown to me. I will recommend your company to my family and friends. Thank you for your remarkable service and again I want to say thank you. Very impressed. Help to make my day...

I love having a Choice Home Warranty; it gives me a peace of mind that I don't have to stress over repairs. The service on my garbage disposal was informative and the job was done quickly and they always clean up any messes. Thanks for being there for me.

The repairman was on time and diagnosed the problem quickly. The cost to fix it was half the price to buy a new one. Choice Home Warranty company stated they would give me the money it would cost to fix it so I could apply that money towards a new washer. I am thankful that I bought this policy from Choice Home Warranty it gives me peace of mind. This is the 1st time I needed their service and I am glad that I did. This one repair call paid for 6 months worth of the policy so you can see it is a worthwhile service.

Repairman didn't find anything wrong with the dryer. Advised, there is no power going to the dryer. Waiting for the electrician. Choice Home provided a quick response to solve the problem. The dryer repairman was friendly and professional. The electrician will be here on Thursday, Oct. 31, 2019.

The guys did a great job. They were timely and made sure they found the problem. They came back in a timely manner and put the mechanism up. They replaced all the old wiring and cleaned up their mess. Happy with the service.

Jordan was very pleasant and helpful to me. Very considerate and knowledgeable. He knew his job 100percent. He went the extra mile to get it cheaper for me. Greatly appreciated. I would tell my friends and family about your company.

The company reached out to us and offered me the number that at the very least I needed to get in order to get something similar to what we had. It still required money out of my pocket to get the exact same thing. 3 stars is probably generous considering it took me 3 separate phone calls that were all lengthy. Only after I submitted this review did I get a response with someone willing to assist me. The one bright spot is that it took less than 24 hours (although I did reply with a private message and they never responded). I understand they are trying to make money but to be so reactive and not customer centric is a pretty terrible formula for a company. I'm still not sure I would recommend this company. If one has to put up a real fight every time something happens when they purchased protection, it really doesn't seem worth it. Be better than me and do a little more research into the companies that provide home warranties.

I have been with Choice Home Warranty for over a year now, and I am very unhappy with the support I have received since I've been with them. I have two homes that are with the company, and between the two homes I have submitted maybe ten claims. Out of the claims I submitted two was a write off and maybe one fixed. There is always a reason as to why my claim can't be honored. I am so sorry for not checking the reviews, and now I'm stuck with another two years on this contract. I am paying for all my repairs out of pocket, and once this contract is over, I will not sign up with anyone else. Stay away from Home Choice Warranty, they will not fix anything for you.

This home warranty is the worst choice you could select. They find any means possible to refuse meeting their obligations. This claim was for an AC unit that had failed. The contractor confirmed and CHOICE HOME WARRANTY DENIED the claim. They disregard you as a customer and delete your account as soon as you attempt a claim. Good luck if you choose this company.

Because we were given a 11-3 pm window for our service technician, my husband waited at home all day for them to show. Once I called the technician, he said he was running behind, with no apology for our wasted time & no phone call to let us know he was running late. He showed up about 4:00-4:15 and was very courteous. Everything turned out fine in the end. This is NOT Choice's fault, but wanted to share. Our microwave couldn't be fixed; Choice is to mail us a check for a replacement, which is great. Thank you--

They are fantastic! I have had them for a couple of years, they respond quickly and the companies they use, the techs are very knowledgeable, courteous and friendly. If it can't be fixed, you receive a check within 30 days. I would definitely recommend them.

Air conditioner. Your service was excellent. As soon as I called a repair person information was sent within a couple of hours and appointment made and the repairman called, made his and came to make repairs. A part had to be ordered, that was done within two days. Thanks for for service.

I had to wait 3 days to fix my hot water heater. One excuse after another, look at my phone calls to your company. I felt like they were looking for a reason not to fix my water heater. The tech that came to my house was great. He said I can't fix it till I get approval from Choice, that was the big problem.

The Customer Service Rep, Brett was a professional and a pleasure to work with in explaining the coverages and payment options. No high-pressure sales tactics with Brett. He made me feel at ease and was patient with my many questions. Highly rated company! Thanks!

I wasn't pleased. It took almost 6 days for the repair. However the Serviceman Tim from Noah appeared to know what he was doing and I now have heat. Lastly; I had an emergency with my washer twice and wasn't happy that I couldn't be reimbursed-the approval office closes at 5 and my problem happened after that 7 pm.

I just purchased a home warranty policy through Choice Home Warranty. I did some preliminary research is home warranty companies and opted to contact Choice. The gentleman I spoke with was very helpful, friendly, and knowledgeable in their various options. I can only provide a review as to this initial contact with the company. However, they were referred to me by a reliable source.

Microwave repair. Repaired loose wire in touch screen. Razor Sharp Co., made the repair on his first visit. We didn't have to wait for a repair part. Greg is polite, honest and friendly. I would request his services if needed in the future.

UPDATED 4/23/2021: Well, I must say so far they have been responsive and assisted us in our home repair issues. We had an issue with one of the contractors, but they found a new contractor quickly. I've had to use them twice so far.

I paid $698 for my warranty only to find that every time I needed service; there were no service people in my area or they were the worst of the worst. I ended up getting my own person nearly every repair and then the battle to get reimbursed began. Their approval line seems to be answered occasionally and I had more than three contractors say they couldn’t sit longer than 20 minutes for approval. So that means your claim is denied. Then I have to jump up and down screaming to get the warranty coverage I paid for.

Got Scammed. They schedule the cheapest, lowest skilled repair technicians with long wait times. When my AC broke down, I gave them four days to fix it. An AC guy came but said he would have to come back, never came back. Paid $65 fee for them to come out. Asked if I can find my own repair guy to come and do repairs, they said yes and just file the claim later. Got the AC fixed asap and when tried to file a claim, they brought out steps that were supposed to be followed.... WHAT A SCAM!!!!

Service was promptly on time. Problem diagnosed quickly and serviceman was professional. Stated new part would be available the following day. It has now been over 8 days and no part, no phone call, no text message, no email no nothing. No oven. I am not happy with this company

Updated on 08/14/2020: Water wouldn't stop running out of canister so had to turn off water coming into toilet tank. My repairman kept me informed on when he'd arrive. Very nice gentleman fixed the problem right away with new mechanism. He listened to what I described and immediately repaired it good as new.

Mr. Leo did a great job getting me set up for home service 2020! Explain everything and answers my questions, his supervisor was also helpful as well! Leo provides a quote to meet my medical disability budget and better coverage than current warranty provider!

Amazing customer service! They make it so easy to make a claim. Denise ** is so helpful with all my questions & concerns. I've never had a bad experience with Choice. I renew my policy every year just to have peace of mind.

So awesome that we finally have gotten a warranty program and Choice Home Warranty is very affordable and so easy. Milton ** was outstanding and is very good at his job. We got discounts that really sealed the deal. Again so affordable and a great reassurance of peace of mind we are covered.

Technician was professional, friendly, explained what he was doing. Let me know he could not repair at that time needed to hunt replacement parts and if parts could not be found CHW would contact me shortly, which they have and now in process of working out details. CHW has been very helpful to me with every problem I have had. Glad I have them. Thank you CHW.

My first experience/impression of Choice Warranty was very good! I was connected to a representative very quickly and Maurice was courteous, answered all my questions and went above and beyond in finding the best discount for me. It was a quick and easy transaction. Thank you!!

Started on 09/29/2019. After AC Tech came out on 09/30/2019 CHW decided to refuse warranty. Said it would not be covered because of corrosion on the Evaporative coil & leakage. 10/01/2019 AC tech returned to do leak test & refill Refrigerate at my expense. "No Leaks Found"! He added 4-1/2 lbs. of refrigerate & said it was fixed, $390.99.

Awful! I have always had a Home Warranty Company and decided to switch to Choice Home Warranty this year. I filed a claim because my furnace wouldn't start up and needed one 2 parts replaced and it was denied due to squirrels dropping nuts down the vent pipe? Are you kidding me?! What a lie. Having a small issue with your furnace is exactly why you would want to buy a Home Warranty Policy. I am definitely going back to my old company (HWA). Choice Warranty did nothing to address my concerns and would rather lose my business than replace a few inexpensive parts.

Do not like paying $$$ for any purchase before I know what I am buying. Now that I have paid $525, it took 2 calls to have the policy emailed vs. 5 days in the mail. In view of inability to study the content before paying, I will look for any "hidden small print" as I now study the policy.

Your rep Ryan was very helpful and explained your plan to my satisfaction. He also explained how I could save if I signed to a three year contract, however I wasn’t financially ready to do that but I did appreciate the info.

I am a property manager in Florida. I have couple houses using Choice Home warranty service. I usually request an claim online. I always got the response within couple minutes. This time because the tenant mention about the plumbing issue. So I would like to speak with a live person. I was surprised. The phone only rings couple minutes and got staff talked with me. (I prepare to make myself a cup of tea and wait for some help.) I don't know how it go tomorrow with the plumber. I am happy with the service they gave me this evening.

I am very pleased to have dealt with Mr. ** as the representative for this product. He was very pleasant even when I wanted to discuss it with my husband and call him back. I never felt pressured. I believe the product as described to me sells itself. He answered all my questions and offered me an even better deal than described online. He explained very thoroughly what I would be receiving. Hopefully I won't have to use it but I feel at ease knowing that I am covered.

Diagnostics indicated the back plate and circulating fan needed replacement. This was accomplished by removing the back plate to access the fan. Tech 1 removed and replaced the back plate as I recall, he also reinstalled drawers and shelf covering back plate receptacle. Tech 2 removed drawers and shelf to replace the back plate and fan. There was some difficulty noticed during removal. He installed new plate and saying he was done, left abruptly. The drawers and shelf was not reinstalled. We were to allow time to defrost the evaporator coils, which we were doing. While inspecting for defrosting it was noticed that the receptacle that the back plate sits in was cracked in two places on the corners. The purpose of the redesigned backplate was to assure water was diverted from the fan. Now there is a gap left allowing water to access the fan due to the cracks on the corners. Additional help is needed.

The Technician came and Found what the problem was and he was able to replaced the motherboard on the unit and was able to bring the heater back and working again. I’m happy to see the heater is now working again. Thank you.

I purchased this plan because it sounded like a good warranty. If I ever need to use it, time will tell if it is worth it. The sales rep I talked to was friendly and courteous, and explained the program to me in a knowledgeable manner.

I canceled my policy within days of purchasing it because it did not cover all of the pipes in my house. Called a week later to ask about my refund and was told it would take 30 days. I asked why and was given no explanation. Just holding the money hostage I guess.

I would definitely be more cautious on those ratings with 5 Stars as they were probably written by people for Choice. I think I must have done one too. They pay for a small repair and then entice you by saying they will give you a couple of months of coverage for free or a "free" service call if you could write a good review for them. I know I was approached by them in a similar fashion. So please do your homework and look before you leap. They were bold enough to tell me that "all" home warranty companies have complaints against them but yet they are still in business!! That itself proves how they are out to get innocent people!!

This company is horrible. We paid for the additional coverage of our well pump which went bad. They sent out a guy who wanted to replace everything. Then Choice denied our claim. We have been w/o water in our house for 4 days trying to fix the issue. We have appealed and have now had to wait an additional 24 hours for a supervisor. Save your money and use a different home warranty company. This one is not as good as they claim. They take your money and fail you when you call them for assistance.

Dryer would not start. It took 2 times for the guy to come out to look at it, the first time he didn't realize I was home, but the second one time he came and looked at it and the job was finished, it was going to cost too much to fix it, so I got a new dryer. The best home warranty there is!

It was easy to hold of your office by phone. Cordial, friendly and understood our need, THE A.C. Response time was quickly for my call and actual visit by A.C. REPAIRMAN. MY THANKS TO YOUR QUICK RESPONSE AND EQUIPMENT FIX.

The service has not started so I really can't give a rating until I actually use the service. So far the Home Warranty sounds good. The gentleman I spoke was very convincing. We will have to see how it works out. The fee is less then we have been paying to another Home Warranty.

Very professional, informative, answering all questions. Mark did good job.choice seems to be the go to company. I was impressed their operation was so close to my home in Marlboro. I liked the 42 month deal with the discounts. Especially discounts for veterans.