Choice Home Warranty Reviews

I had your product protecting my home 3 years ago. So, I came back to you for coverage of my new home. The ordering process of your product was extremely easy. Later, I checked my checking account. I was horrified to see that $40 was taken out of that account. My horror came from what I repeated over and over. "I am closing on a home on the 23rd of this month and I need all my money for that event". The warranty is for that home, I repeated stated that I need all my money to put towards the closing cost. In spite of my repeated statements, the first month's payment was taken out of my checking account, last night. I was very angry and called back to your company at 8:30 PM, Eastern Time. A manager was still working and he resolved my problem.

Easy to order, very competitive prices, friendly helpful salesperson Cynthia. I had Total Protect for 15 years and look forward to having Choice Home Warranty for the next fifteen years. Thank You for welcoming me to your coverage. Cynthia ** was a pleasure to talk with.

The only thing thing that I am dissatisfied with is I have paid 6 times for a service call in one year for a washing machine that is 10 years old. I could have paid for a brand new one with the 45.00 service fee and not having to go three weeks without a machine.

I have a 6 yr. contract since 2018 and this was the first time I used the service. My fridge was freezing everything and I called for service on Monday, Dec 2. Repair facility came on Wednesday, but did not have the parts required and had to come back on Friday. Much of the food had to be thrown out due to freezer burn and I was not too pleased with having to wait 5 days for service, totally unacceptable! Repair men were very good.

I was told from Choice Warranty to look for the technician to at my house on12/4/2019 between 7;00 am &11;00. My husband is sick. I have to get his bath and breakfast. Nobody show up or call. I finally call and somebody told me that it will be later. I am really thinking about changing company. The service isn't what I expected.

My refrigerator stopped working out of nowhere, so I filled out the online Choice claim form and an appointment with a local service provider was set within a few hours. The appointment was for a specific date/time (within 36 hrs of claim) and if that date/time didn't work for me, I was given a contact number so I can change it. Thankfully the date/time worked. The technician called me in advance to confirm, and he showed up as promised. He was courteous, professional, identified the problem, explained what he was going to do and completed the job in under an hour. I am very satisfied with the entire claim and completion process.

Woke up and had a furnace that was not working. I filed a claim around 8:30 in the morning and had a service tech at my door by 1:15 that afternoon. It wound up being a recall visit by the service company within 30 days. That being the case there was no service fee for the follow up visit. The furnace was working shortly after the tech received word the repair was approved. Was very pleased.

I purchased a home warranty because of the deal I saw online and was emailed about after I obtained a quote. When I bought the policy, it did not match the promised deal, $75 service fee instead of the standard $85. When I called and asked about it, they said it was in with the manager for approval and I would receive confirmation via email. I never received the confirmation. All I am looking for is Choice Home to honor its deals with their current customers.

There were too many options, It started to become the hard sell. I purchased the one year warranty. The agent was knowledgeable and friendly. I think it's good to have. With the price of service calls, I feel covered for any problems that arise.

I had a hot water heater expire so I called the Choice Home Warranty and told them that my hot water heater had gone out and I needed help. Nowhere along the way did anyone tell me, "Oh I am sorry we don't replace hot water heaters." The big sales pitch is if your appliance goes out and can't be fixed, Choice is there to replace it. The claim went in, a plumber arrives with the hot water heater to replace the old one and lo and behold, Choice sends back a text that it is unauthorized. Well what a shock!! If I had known that there was not a replacement I would have shopped around to get a good price and a plumber of choice.

A serviceman came to our home with in 24 hours of me placing the need for repair service. A professional technician came to our home that told us our microwave needed a switch that had to be ordered and it should be in within 5 days and they would call me to set up a time to come and complete the repair.

So far made 3 claims and none are covered. They say they cover all system but please read the exclusions. There are more exclusions than actual coverage. For some reason, most of the defects are fall into the exclusion criteria. As far as I am concern, this is not a good way to do business since they do not disclose the exclusion to any customers until the actual claims. I will be changing the company and ask for refund.

I filed the claim 12/01 at 8:59. The claims appointment was not until 12/04 between 7am - 11am. This is too long to wait. Also, they did not show up until 11:30. Bad enough it is a 4 hour window, but to be late is not acceptable. What if my A/C went out in AZ when it was 120 degrees, 3 days would be unacceptable. My washer could not be repaired and I was offered $300. I bought a new washer last night, which was $749 and that was a food sale price. I bought the replacement of what I currently had, so I should have received more money. Not all washers are the same.

Our furnace went out, so we called to file a claim. The technician inspected the furnace, determining it had become a safety hazard. He submitted the claim which CHW denied. We had to pay out of pocket for a new furnace.

I put a claim for my clothes washer. Result came back that the repair cost would be more than getting a new washer. The front load washer I have cost is $600 plus. At first they only wanted to give me $299 to get a new one. I called my case manager and she eventually ended only giving me $425 still not even close enough to place my washer. Her reasoning was that’s their cost to replace it. I understand in the contract it says it could be less than retail value but this low is ridiculous. With coming out of pocket 85 for the service call and now having to come out of pocket again to cover the rest of the washer this Warranty in my eyes is not worth it. This company low balls their customers. Also chooses not to replace the appliance saying customers weren’t happy with what they choose. After this transaction is done I will be canceling.

When outdoor temperature was less than 30 degrees our Heat Pump did not produce heat and it ran continuously. Choice Warranty was great! I initiated a claim, they dispatched a local technician in a timely manner, and he diagnosed the problem and made the repair very quickly. My experience was just what I had was expecting. The best surprise is... No Surprise!!! Overall, very happy with Choice Home Warranty and the repair technician.

We pay our premium thinking at our age 86; that we don’t have to worry about our major repairs and when have to use it you don’t want to pay. We are going to cancel if we don’t get payment from Case Manager and get on Social Media and tell everyone that the EXPERIENCE IS HORRIBLE AND THEY DON'T PAY AS MANY FRIENDS HAVE TOLD US SINCE WE HAVE BEEN DEALING WITH YOU IN THE LAST FEW DAYS.. No stars. Bad service but always willing to take our payment to you.

I was approached by CHW to cover a new home we had purchased. Four months into the policy we had submitted a claim for a microwave. The control board in the microwave was determined to be bad. CHW chose not to cover this because the board is located in the door and doors are not covered. Now it is a matter of a technicality to what is covered. I stated all my appliance have controls in the doors are they not covered as well. I could not get a clear answer. They did offer a $200 settlement in lieu of replacing the appliance.

Choice is only good on small item claims. I have now had 2 heating system claims and Choice has said that both were not covered. My out of pocket cost for both systems has been in excess of $18,000. The main reason I bought the Choice Warranty was 5 years ago when I bought my house the HVAC systems were old. I knew someday they would fail. After 5 years with Choice they did. They find loopholes not to pay for fixing or replacing. I won’t reup my warranty from Choice when it expires.

The only complaint I have is the response time. I had no heat at all from approx. 5pm until 11am the next day and the temperature dropped below freezing overnight. I think in a situation like this, it should be considered an emergency and responded to within 4 hrs.

I called last week or so to check up on their specials as I got something in the mail with it. Then I asked them how long I got to decide should I purchase into another promo deal of $1050 and 6 months free on top that I paid from 2017 to 2020 but wasn't then before given exact time when to decide on it. I realized I don't recall them telling me that I was covered for heater that I called up separate company for and paid out of pocket for replacement of something till they told me they sent me policy but I don't recall that being it was stated there. Today, Dec 4, I talked to up to 4 people around 340 to 4 pm Pacific time and I called last to two Sales Manager as I felt I got the run around with them.

Please cancel policy #**, husband upset because I spent the money. My experience with your representative Drew was very good, very nice fellow. He worked very hard to make sure I got a good deal but it just isn't going to work. Thank you.

The person that sold me this warranty promised me I could pick my own contractor and that their customer support was not outsourced outside the US. Both of which are not true. If I can't trust the people who represent this company how could I ever trust them to uphold anything they say in the warranty? I have canceled.

This is the most frustrating warranty company you will ever deal with. I have to say the only thing good about it is the cheaper service fee. If you are expecting them to cover your work you will be highly disappointed. I have had it for 3 years and had approximately 5 claims of which they found reasons not to cover. How can you have a heater that is 20 years old that you had serviced every year that decided it couldn’t go anymore that had some rust and the warranty company wouldn’t pay because they don’t cover rust but they cover normal wear and tear. Even the service guy laughed at that one.

I had toilet overflow two days before thanksgiving. I called and a plumber came out and worked me into his schedule even though he was very busy. He did an excellent job and was truly a lifesaver for me. I only paid the service fee!!!

This company has been absolutely horrible to work with. 3 claims in a row rejected over technicalities. One repair took over a month because the contractor they send stopped answering calls. We have been with this company for years, but customer loyalty clearly means nothing to this company. Would not recommend.

I had just gotten home from a trip; my refrigerator had an error code on the door and it wasn't cooling. I called Choice Warranty at approximately 4:27 PM on Monday. As promised, Refrigerator Plus Repair Technician, John **, was there on Tuesday morning to repair the fridge. The fridge needed a part associated with the fan that Choice approved for the repair. They promised 24 - 48 hrs for service but was there in 24 hrs. The technician, and Choice Warranty are fantastic! If I could, I would rate each a 10+.

I had entered an inquiry online yesterday regarding a home warranty from Choice Home Warranty. After several attempts to make connection, I finally with Natalie ** this morning at 11 AM. She was very thorough in her explanations of what was covered and how to make the most of the home warranty, made me a very good offer, and closed the deal with me in 23 minutes. I am in sales, so I am not an easy close, but Ms. ** was able to make me an offer that was not easy to pass up. And after consideration I accepted her proposal, which I feel really good about. Let's hope it remains that way! I anticipate it will - we shall see! :)

I encountered a rude CSR when I called to purchase the plan the 1st time. I asked for lea or John, I believe were their names and was rudely told she was at lunch and anyone could help me. I guess I was asking too many questions and he was irritated so I told him I would check around and he again was rude and ended the call. I did call back the next day and completed the transaction with reservation. I truly hope this is not the type of service I wanna I'll receive if I need to make a claim, Thank you.

I've had Choice Home Warranty since July of this year and have made two claims. The first claim was on a broken part for my furnace. The cost to repair + the service charge ended up being $900, I received $200 from CHW due to their 'policy'. Next, my downdraft oven fails over Thanksgiving. Choice sends a technician that deems it cheaper to replace than repair. So I get a "great news" email from Choice saying they are going to replace my oven for me by providing $299.99 and leave it on me to find the new oven. A replacement downdraft oven is going to run me anywhere from $3,000 to $3,500 and my kitchen cannot support a traditional oven so I am limited to only this type. So after my dispute with CHW, they concede and offer me an additional $50 to support the coverage. Low and behold, I will get 10% of my oven cost covered by my so-called 'warranty'. Definitely a scam.

4 months ago I had an LG Front Load washing machine in one of my homes break down. CHW decided that it's not worth it to fix the front load washing machine. They told me they will give me money to replace the machine. They offered like $300 approximately. I told them it's not possible to replace the machine for that and they said the amount of $ offered is based on the wholesale prices they pay. I said I am fine/happy if they want to have a new machine delivered but they said they don't do that. I said how can you know what you pay if you don't buy machines anymore... Anyway they agreed to (I think) $400 or maybe $450 as the most they would pay.

Jerry ** was very accommodating to my needs and not being able to talk on the phone and get everything set up via email for me! So far so good on customer service. Very fair price on warranty and extras too.

Dishwasher not working properly. Bradley Appliance showed up on time. Fixed the problem quickly and educated us on proper maintenance of the dishwasher. Definitely recommend Brad to do my appliance repair.

I wasn't satisfied with the amount offered/given on the over the range microwave replacement amount. Since this was a 4 piece set purchased in 2010, we had to have a matching unit. The nearest "like" microwave was on sale for 279.00 not to include taxes, deliverer or installation. Unfortunately, we had to accept it or we would have to do without. I was not apprised how the amount offered/given was determined.

The day before Thanksgiving our furnace decided to quit. Choice contacted a repair service which was scheduled to come out the following Monday. I called the repair people directly and they agreed to come out first thing Friday morning. They identified the problem with the circuit board and Choice sent them a replacement which arrived on Tuesday. Fixed and working Wednesday morning. All things considered, that was pretty good. As long as items can be repaired, Choice takes care of them. Replacement of items is another issue.

I reported my heating issue in the morning and a technician (Guy ** of Zguy Air-Conditioning) was at my home that afternoon. I was very impressed with his professional approach and response to my questions. Fortunately there was not a major issue and he put my mind at ease. Having a contract with Choice Home Warranty is one of the best decisions I have made and would not hesitate to recommend them.

Kitchen stove burned out. Called Choice and 1 hour later they gave me a reference number for the repairman. Called repairman to confirm and they arrived the next day. After being informed by repairman that they would convey their findings to Choice and to wait for a call on their decision. Received call from Choice about an hour later with their decision. It was more cost effective to replace rather than repair. Will be replacing as soon as possible.

My Built in microwave went completely out while cooking. The rep came out and said the components had burned out and that he would send a report to you and it would take some time for a response. The response came quickly to replace the oven. I am very pleased with the entire process.

Furnace was short cycling. Took two visits but the problem was resolved. Service person seemed very knowledgeable and explained things along the way. Service person was very nice and I felt confident he knew what he was doing and would correct the problem.

Happy overall. Hope I don't have to use them. Wait and see. They tried to sell other products but I was not interested. They claim to be number one. I googled and found this company for my needs. Rates were reasonable.

Our AC stopped working in our vacation home. We put in a claim to Choice to have it fixed. We paid the $60 service fee, and had to pay another $70 for them to find the leak. After spending that money, our claim was denied. We had to hire another company to actually fix the problem. We spent over $600 all together. I've been very disappointed in this home warranty service so far.

On 3 August 2017 I purchased CHW multi-year contract #** with full payment up front, in order to get the most favorable conditions. My evaporative cooling system recently began to fail (spontaneously shutting down at irregular intervals), and on or about 7 September 2019 I filed claim #** with CHW. Technicians arrived within a few days and did a very rudimentary check of the system. The lead technician told me "the motor is the wrong size and improperly installed, is over-amping, and the belt is too tight". I paid the "diagnostic fee" and they left.

I believe the person who assisted me was Mike. I was so surprised how many things that the company covers. Everything it takes to run a home. For a very LOW PRICE. My brother had told me that he had one on his home. I don't know if it is the same company but he couldn't be more pleased. So when I received a call I jumped at the program. His home is 5,000 square feet and mine is 2,000 square feet. Price is only a few dollars apart. I would highly recommend. I

When technician arrived he discovered that our washing machine would cost almost as much to repair as it would to replace it. He recommended to Choice to replace with a “Buyout” for me to just purchase a new one. My buyout was a fair amount to put toward another machine. I was given approx 70% Of a new machine purchase price. I was hoping for a little more because it wasn’t in my budget to purchase a new machine. Due to my machine being a few years old, I was willing to accept the amount. This is my first call to Choice since I purchased the contract 10 months ago. I am very pleased with their warranty so far.

Water heater went out and a company was at my home the next day. Would recommend Choice to friends and family for their great service and really professional companies they contract with such as Ceige Heating and Air. Thank you, Choice Home Warranty for such great service.

I asked for an older model washer to be fixed. They wouldn’t fix it and topped out at $299.99 towards a new front loader. They start at $800. I bought this service because I live on a fixed income. $500 out of pocket for a new washer is no deal at all. I initially refused the amount and was directed to a department where you can plead your case. Joke. You get what they offered, but the clerk will explain it to you. This is a total rip off. I have to live with the contract for a year, then I am Out of here. I hope I can save someone else the pain of signing up with this company

Finding someone took a little longer than I thought was necessary. I understand being over a holiday didn’t help. When business called (Tyrone) he was very nice. He got the clog fixed and made sure everything was working properly! He was very polite and told us how we might avoid another problem. You just need to work on getting the business to the problem a little quicker.

Awesome customer service. My claim was handled right away and my needed increase as well, Cheryl ** was very courteous and took care of my needs immediately. My washer broke down, but the part necessary to fix it is no longer available and so I was paid the full amount to buy a new one. I am very grateful and happy. Thank You.

I disagree with the wording rust vs. corrosion that was on the outside of the water lines. Technician stated "rust" on initial viewing until he stated rust would inhibit water flow. During repair he said there was good water flow which would mean rust was not present on the inside of lines, only cosmetic on the outside due to faucet leaking. I stated I knew I had to purchase a faucet but was adamant that no rust inside, with good water flow meant that my Warranty should pay for the work on the line itself due to normal usage and aging.

When my heater went out, I called Choice about 14 times and the technician they sent out about 40 times over 6 weeks. The technician never once returned my call. Choice promised over and over to call back, and never did. The service was beyond horrible and temperatures were in the low 30s for weeks while I waited. It was total breach of contract. DO NOT BUY.

Lost heat on Friday night after Thanksgiving. Claim put in to CHOICE HOME WARRANTY early Saturday morning. They scheduled the claim but made no further contact with me for 4 hours (remember, I have NO HEAT all this time). When I called CHOICE to get an update the response was "we are trying to locate a service technician". When finally found, the fastest appointment was for Monday afternoon. IMAGINE IF THIS HAD BEEN AN EMERGENCY! Very poor response time.

Two weeks and refrigerator still not fixed, I had to call manufacturer for warranty repair, no sense of urgency from repair company and service rep, no follow up on complaints, will cancel policy after repair is finally done, additional fees, service is non existent.

I was looking for new home warranty coverage after a terrible experience with another company. I did some research and decided to contact Choice Home Warranty and one other for rates and coverage. After talking to Lisa St. Clair in customer service I decided to go with your company. She was very helpful in explaining all the options.

Pleased with technicians on repairs. Not pleased with appeals process that I had on electrical problem. Either Choice appeals dept is short handed or have too many appeals to handle. Never answer the phone. Two or 3 days to get a call back if ever. My appeal several months later is still pending I guess. I think they try to get out of paying in some cases. BBB rating is not good.

I signed up with Choice yesterday but am pretty nervous about it. It was a very fast talking high pressure sale. Not allowing me to think about it or discuss it with my husband is never a good sign and I regret going along with it. I have been reviewing customer reviews and they seem to be average but not great. I am not sure if I will stay.

I just started with you and already I am not happy, I join you because you send me something in the mail, with a card that said first month free plus save fifty dollars. I am getting the runaaround about this. Please explain this to me.

Their 24 hour turnaround turns into 3-4 days of waiting for someone to come out. I've had my washer (during potty training) break, air conditioner (in the hottest part of the summer) stop cooling. I live in Arizona! It's unacceptable to wait that long! The company I used before no matter what it was that needed repair had someone come out within 48 hours! They don't repair all your leaks... Make sure you find out what tile they cover because it's normally the cheapest kind. I won't be renewing. I have had enough! Complete waste of money.

This is my first time, so I can't at this time give any kind of review of the warranty program. All I can say, the program was recommend to me by my daughter. She has used the program twice which saved her thousands of dollars. My program does not take effect until January 2, 2020.

Received a phone call from Jesse Lipton, account manager. He offered and provided a quote on a home warranty policy. He was very professional and courteous. He answered all questions with patience and accuracy...even called back to answer additional questions. Would recommend him to friends/family for future business.

Rob ** is a total professional, and I feel he was there to make sure I had the best plan for me. He was courteous, knowledgeable, and listened to what I had to say. I hope I do not have to use the service plan, but if I do, I know Rob will take care of me.

Updated on 12/09/2019: Continue to get the run around on a claim. Dishwasher has been down for over 2 months. Had now two of their repair guys come out. First guy quit on them, because he wasn't getting paid. Second guy just told me he is done as well as they owe him money. They offered me $150 for a $300 repair or an $700 dishwasher. I can't get anyone to call me back. Just people who will give you a runaround and tell you that all of the supervisors are busy. I've made daily calls and have yet to speak with a supervisor. This is the worst home repair company I have ever dealt with and I currently own 4 homes.

I called based upon the referral from another customer. While I received what I call for I was nonetheless “sold” by the saleslady and she made knowing misrepresentations to me (He claimed the party that Referred me paid for five years upfront when indeed he never did). I am sure the product is fine but it pays to be honest when dealing with your customers.

Ed, the salesman I talked to was very helpful. He answered all my questions in a courteous and professional manner. He researched to get the best possible price that I could afford on my budget. I hope I never have to use the service but as a Senior by herself, it gives me great peace of mind to know it's there if I do.

Being I did this on the internet there was no customer service. I got a year contract paid in full. From what I read you don't cover as good as my American Home Shield. I will not cancel it for a month being yours doesn't start for a month. That explains the 13 month coverage, it doesn't start for a month. But we will see if I renew next year..

I have purchased warranty from two other companies. Choice does something no other company does. If they can not find someone to service your warranty work, they give you an option of finding your own repair company and refund your cost. Since many of the plumbers in my Zip code do not work with warranty companies due to the struggle receiving timely payment, this is a nice change if I feel the repair is an emergency and cannot wait for them to find someone. The businesses that came called to make sure I was available instead of demanding I arrange my life for them. This has been a refreshing experience.

Explained package I signed up for very well. Wasn’t what I was hoping for, but was very honest! I’m on a fixed VA disability income and I live on a month to month budget. Having To pay a whole year or even a 3 year locked in plan would hurt me financially. Thank you.

Recirculator motor leaking. Replied and scheduled repair within minutes of my call. Prompt response. Great service and quick repair. Perfect work. Couldn't Have been better. Highly recommended. Total experience was very good. Makes me glad I have this warranty. Overall experience was very satisfactory.

I am disappointed that I did not receive an email that was promised with the confirmation for what we agreed to do. Miles was very accommodating but I was not given an order number or confirmation. I was pleased with our phone conversation, he was very professional and courteous but I was of the understanding that the email would immediately follow.

Reporters and fully described the the issue online of a leaky plumbing trap under the sink since I had someone come out and diagnosed the problem. I wanted to use the warranty I paid. Home Warranty sent one of the companies they subcontract 5 days later. When the plumbing company they sent out checked it out, Home Warranty refused to cover it after the plumber already started fixing it. Plumber said I had to pay them since they already started to do the work. On top of that, Choice Warranty still charged me the $65 fee. I ended up paying $200 out of pocket. Choice Warranty is a scam! Worst part was I recommended them to a family member when they closed on a house. Exact situation happened to them with Choice Warranty. I will be reporting them to BBB and Consumer Affairs.

Price was great. 100% money back guarantee made the difference in me purchasing the product. Customer service was great. I called back to ask additional questions, left a message with The rep Ronald **. He called back within 3 minutes and fully answered all of my questions.

You rejected the repair of my gas line saying it was improper installation and not normal wear and tear. You are wrong. It was normal wear and tear. It was installed what code call for 40 years ago. It's worked fine for 40 years. Wear and tear wart out. Do you have any idea how hard it is for a one-legged veteran to do his laundry much less now have to haul it wet to a laundromat and dry it. You try it. I'm certainly glad that I served my country so that I could give you a job safely. it would be nice if you put yourself in the customer's shoes and get yourself out of the way of the little cracks in your contract. Thanks.

Called for service repair for refrigerator not working, repair service took over 5 days. Repair service company was not listed anywhere also. I contacted Choice Warranty whose only comment was, "it's up to the repair service when they schedule appointment". Don't waste your money on Choice Warranty.

I have been with Choice Home Warranty for several years and they have served me very well. They are always quick to take action and I am very pleased with their service and would highly recommend them to anyone. Morris

Almost every time we file a claim it is refused. We pay 42.50 per month, never late for years. When we file a claim there is almost always a reason to be denied. Read the fine print in warranty, every possible reason to be denied will be employed. Send subpar repair technicians.

We had a furnace issue. The furnace was not putting out warm air. Was fixed in a hour and a half but we had to wait 10 days for a service technician to come. Went 10 days without heat. This is not acceptable.

I contacted my warranty and was given an appointment within a couple days. The two repairmen came promptly and replaced my disposal with a new one, exactly as the one I had. They did the work and were gone within half a hour. I appreciated the service and would have them again if needed.

I purchased the top-tier policy when we purchased our home, and we recently filed a claim on our heating system. Choice Home Warranty wrongfully denied the claim, and upon appeal, I waited over a week and half to get a call back from a claim manager. No return emails. No returned calls. A week and a half! With no heat in my home! Today I called, and a claim manager finally called me back. I shared with her that the reasons they denied our claim were inaccurate and that I could provide whatever they needed for proof.

CHOICE Home Warranty selected the least exceptional repair technician who listed a dryer sheet as a ‘foreign object’ found in a dryer. Choice Home Warranty found a Paragraph/Line in their contract to NOT repair the dryer opposed to repair or replace the dryer.... after (2) weeks of waiting!!!

The representative who picked up the phone was excellent. He was very clear in what he was selling & no smooth talk but rather understood what our requirements were & suggested packages available with company. He helped us all through the deal. Overall an excellent experience.

Choice Home Warranty has the reputation for being a great home warranty business, which is why I went with your agency. However your customer service for initial enrollment was not up to par. Your salesman was way too pushy and couldn’t accept no for an answer for all the add ons, and really didn’t make me feel great about the purchase that I did make. I’ll keep the year long purchase that I chose to go with, but I won’t do business with your agency beyond that due to the poor experience I had for my initial enrollment. And I won’t recommend your agency to my friends simply due to that interaction, which is unfortunate because you do actually offer good value for the coverage.

Parts have been ordered to be installed 12/05/19. So far so good. The tech was very friendly and assured me all would be repairable. Hopefully any future claims will be handled by Sears service. I'll give an update when repair is completed.

I have been using their home warranty for 2 years now, I've been with AB May before for a few years and after they hiked their prices I thought I will try Choice home warranty. That was the worst mistake I made, in the last 2 years I have made 6 claims, all of which would've been covered by AB May. Choice denied every single of them except one. Most of them were denied upfront, right next day after the claim was raised, couple of them they set up contractor appointments and they would deny it after I've paid the service fee! It's a wonder how they are still in business, I had enough and going back to someone better, like AB May.

All. Pro. Services presented with courtesy & Professionalism. Quick response time. Neatness in appearance. They kept me informed throughout the process. They service charge was within reason. I will recommend Choice Home Warranty to my friends & family.

Company are used was amazing. Person on the phone to set up appointment was helpful and prompt. I also intend to use this company again on my own if there is ever a need that is not covered with the insurance program.

Thanks so much for expedient service. The technician was very nice and respectful. Thanks so much. Your service will be expressed to my entire neighborhood. I will be spreading the word about your excellent service. My garage door is working excellent at this time.

The technician scheduled to come to my home today between 11 AM and 3 PM. Not only did not show but did not even extend me the courtesy of a phone call. I waited all afternoon. I am furious and will cancel my membership unless my plumbing problems are met by noon tomorrow at no cost to me.

Ceiling Fan was in need of repair. Stopped operating. You sent a very good electrician and he promptly recognized a need to replace the capacitator. He did and and works fine. Prompt - Quality Service. Would recommend the Electrician and Choice Home. Thanks for your excellent speed and resolution to the problem.

The 2nd claim I had with them was for a failed septic system that was backed up. We were without a toilet and shower for almost a month. With me telling them the first I called about this that it was the septic system they instead send out a normal plumber who snaked the drain line we had already.. They advertise it takes 24 hrs-3 days for them to process the claim and send someone out but it took 7 days before sending the plumber which we of course had to pay the $60 even tho it didn’t work and the plumber knew this and said we needed the tank pumped which we already knew..

I spoke to Sam ** and he was most helpful. He and his manager worked with me so the plan could be affordable. My husband died on 8/6/19 and now I am faced with future home repairs that I cannot do. This plan appears to be great. The only question I have is how quickly a technician can come out, if for example, my central air conditioning unit went up. It would not be acceptable to wait 2 weeks if the temperature was 100 degrees +.

We had broken garbage disposal that leaked water under the kitchen counter. The Repair guy and he replaced the disposal with new one very fast and very professional. Also good to mention that we placed the call on Sunday and the service was done Monday morning. Thank you Choice very much.

The contractor came out last week and then I have heard not one word from CHW or the contractor. I had to call you today to see where our claim stood. Of course we are not covered! I would like my $45 returned to me due to complete lack of service and communication.

Updated on 11/28/2019: Choice home warranty, is a big rip off. They invoke their BS right to not cover a water heater due to a replacement part not made anymore. So, they offer me $200 to cover the supposed cost to replace the part, which is not made anymore. Instead of replacing my water heater, which cost me $2,885. They take your money each month for "coverage" but when it comes to replacement of a broken item, they balk. Professional run around on their side. The worst kind of crooks.

It took five weeks, for no-show from companies before my bathtub was repaired. I waited each time the full window for someone to show and then found out the company refused to come because they don’t Get paid on time from Choice warranty. Finally, after a no-show on a Friday and a Saturday, the person came on Sunday and fixed it. He was a nice man and do what he was doing. I worry if my heater goes in winter if I will have to wait that long to get repairs.

Choice again. They sent Dennis with DG plumbing. Within 5 minutes he saw disposal had a leak and he replaced it. Very courteous.

This is the third time that I have requested service and upon reviewing the vendor's reviews from other homeowners. In my opinion it is CHW responsibility to verify and ensure any vendor you use should be no less than 3.5 star rating and at minimum be connected with the Better Business Bureau and have a website. This latest claim CHW referred me to a company with a 1.8 rating and not one homeowner was satisfied with the services. I refuse to deal with any vendors with sub-par standards.

Beware of this company!!! If I could give them zero stars I would!! I was going back and forth between Choice and Select. I chose Choice but then found out Choice was being sued by the Arizona State's Attorney and decided to cancel the NEXT day. It has been 36 days since I canceled and they have not refunded me. I've called at least 6 times and I get a different story each time. I finally decided to have my Credit Card dispute the charges. Good luck should you choose Choice. I find them to be beyond shady.

The policy I received shows a $65.00 service co-pay not the $45.00 Service Co-pay. This policy quoted the $45.00 co-pay at $400.00 per year that was quoted by your representative. Please correct or cancel my policy and refund me in full.

Before turning on our central heat we like to have the unit cleaned and checked. We have that service with another company since Choice does not offer that and we were without heat for almost 3 weeks of cold weather in San Antonio. When the company finally came to check the blower was not working and needed to be installed. I called Choice that same day, they in turn contacted a company that same day who called me that same day and came out not the next day but the next, confirmed that the blower needed to be replaced. That company got right on it the very next morning and within hours came back to install the new blower. Thank God for Air Today who took care of us very quickly so we would have heat. Thank you Choice for your quick actions....

I bought the warranty for my rental house. Both my tenant and myself are very happy with the timeliness. We had issues of plumbing, washer, but service reps came on the same day of the service requests for both cases. With this, I just bought warranties for my primary residence and second house.

Garage door unrepairable and needed replacing. After Placing the claim, the response time was almost immediately that they had a company to respond. Workers were prompt and courteous on all the visits. They provided a speedy repair. The followup appointment to install the opener was quick. They provided instructions on use of the new equipment.

ConsumerAffairs. I speak from personal experience with Choice Home Warranty. Long stoty short, Choice had asked the technician they sent to check the A/C to fix it. He informed them he was 2 weeks behind and it would need to wait or they could call another company to get to it sooner. The technician informed me of this before he left. When I called Choice to see who they would be sending, the decision had been changed to a denial of repair. I then called the technician who was angry and ended up telling me that the agreement with Choice Home Warranty wasn't worth the paper it was printed on!

I was displeased with your warranty. The service man was fine, my complaint was that my dishwasher didn't work properly and that the racks were broken and rusted, he immediately informed me that the racks were not covered, when I bought this policy I never saw anything about what you don't cover, all the add said was that dishwashers were covered, when I received my plan I didn't bother to look through it because I had no doubts about the coverage, now he can repair the motor by replacing it but what good is it with rusty places where the racks broke off. I haven't used it for some time now because it wasn't working properly and the rust in it could be a health factor, My husband called and asked about buy off instead of fixing it, you denied it, so basically you're fixing something that I probably will never use because of the rusty racks, so my opinion of your warranty is very low and you can be assured that I will let people know that your ads are untrue.

I contacted Choice Home Warranty over the phone to submit a claim on my rental properties clothes dryer on 11/11/2019. The technician did not come out to the property until Friday, November 15th. I paid him over the phone on November 14th $60 for the service. My tenants stated that he was not very personable with them, that he acted as though he was in a rush to leave and it was an imposition for him to be there. He notified them that he needed to order parts and he would be back the next week, but he did not give me a call to inform me of the status.

The plumber came to the house the next day and replaced a leaking line to the sink. He was very respectful and fixed it right away. I love it! If I need any repairs, I will call Choice. I hope I don't need any help, but I know that it is there.

I was very pleased with the company that was given our repair request. Within a reasonable amount of time I received an email with all the information I needed. The appointment was for the following day at 3:00pm. The repairman gave me a call about 45 minutes before it arrival at 3:00. I appreciate the communication and promptness of this company. The work was done quickly and he was gone leaving me with the rest of my afternoon with no wasted time waiting on the service.

They will make up own story that the problem is due to maintenance issue and avoid replacing it. You pay local pro $90 if you pick your self and you pay $60 if you have warranty with this company. With all the time lost talking back and forth and $500 a year, It doesn't make sense to take this warranty with this fraud company. The technician was supposed to at the property between 5pm and 8pm and I got this from Choice warranty and the didn't show up.

Excellent service experience. Very professional and job done quickly and efficiently. Good experience and very friendly and reasonable. Would highly recommend to use this company in the future. Job done as stated and went beyond scope of work. Thank you. June

I have a home warranty with Choice Home Warranty. On Nov. 19, 2019 I informed Choice that my furnace stopped working. On Wednesday Nov. 20, 2019, Choice told me they could find no heating repair company that would work with them in the Greater Pittsburgh, PA area. They dispatched a technician on Nov. 21, 2019 to diagnosis the issue. A diagnosis was made and Choice contacted with the information by the technician they hired. As of 9:00 pm Sunday, Nov. 24, 2019 my furnace is still not repaired. Repeated conversations with Choice have been met with no result or satisfaction. I pay my premium on time to Choice and have met all my contractual obligations. They have not fulfilled their contractual obligations to me.

Accurate Home Repair and Foundation Specialists, Owner Brad Brooks people did a great job and cleaned up after themselves properly. Brad insured that the job was done properly. He even had his people replant trees that had to be removed, so his worker could enter under the house and fill any holes that were dugged.

Water heater thermostat failed and burnt wires. Choice determined it was a electrical surge even though the circuit breaker did not trip. The thermostat clearly failed. Could not reach case manager for 3 days. I'm going back to American Home Shield. It is true that you will only cover small items and vigorously challenge the bigger items.

Choice was able to offer me a great price, lower service call fee, etc. They were very quick to respond to my request for more details about their warranties and answered all of my questions. Their coverage appears to be a little more inclusive than my previous home warranty company. They were even able to offer a multi-year discount which made their pricing even more attractive. I have not had to call in for service, but so far I am very impressed with their customer service and value.

Only cover things that are less than co-pay. Always a catch 22. Even the tech who showed up said that Choice is garbage. It’s not a good feeling knowing that your items that are supposed to be covered won’t be because of some bs technicality.

The salesman that called me spoke clearly and was polite. He was good at describing the options. He answered all of my questions. He gave me his name and number, he also verified that he had my name, phone number and address correct. He made sure he answered all of my questions. After I signed up he e-mailed the policy to me. Very nice person.

After calling for the first time, and turned down on coverage, Jennifer ** could not have done a better job. Together we reached a solution of which helped both of us! Sometime just working together is a wonderful thing. Thank you, Jen.

The plumber arrived as scheduled. He assessed the job. He collected the deductible. He then went out to his truck and gathered his tools and waited for me to receive the invoice and then went to work. During the clogging he kept me and my wife informed and kept his tools and work area clean at all times. I would recommend this company at any time if this is a sample of their work.

Initially, it all seemed great, but then they failed to actually resolve the issue at hand. After having the warranty for almost a year and not having need of it, my freezer failed so I filed a claim. A technician came out which I had to pay the $65 fee. He didn't have the part so I had to wait a couple of weeks for his return. He replace a part hoping it would fix the problem. I thought it had at first because the noise was gone and the freezer started cooling again. However, a couple of weeks later I went out to realize that it didn't actually freeze (wouldn't drop below 40 degrees). I called the technician. They said I would have to go through Choice Warranty again. I called them back. They said my account had now expired and they refused to help me in any way even though the claim had been filed before the expiration and had not been resolved. Do not waste your money dealing with Choice Warranty!!!

$1500 convection microwave broke. Home choice refused to repair and only gave me $300 for a new one. Not what you would expect from a warranty as this is only 20% of what I need to repair. On a positive note, the claim process was fast.

I am extremely dissatisfied with the purchase of your services. I placed a claim when my furnace stopped working. When signing up for your plan all that is said is the appliance needs to be in good working order. I purchased this house less than 1 year ago and the furnace worked until a few days ago. Now you are denying the claim because of a previous repair... I have never had it repaired before. How am I to know how the previous owner handled it or what you would consider a bad repair. The “previous repair” you denied the claim for is not the reason it doesn’t work as it was working both last winter and the beginning of this winter.

Last year I was told by a plumber that the toilets workings would all have to be replaced, and I should consider new toilets that he could recommend, supply and install for me. Didn’t sound right, since my time was over in this beautiful Florida, and I would be away for six months, I decided to wait. I got Choose Home Warranty. I decided to have them come and give me a second opinion. The service person a plumber, came, listen, investigated, replaced a small part. Problem solved. The service person was friendly helpful on time. Dry good experience, that saved me a lot of money!

Heating system problem. I would have given the top rating if the determination of technician skills required would have been attempted before sending the wrong tech, and thus costing me an additional $60 fee. Suggestion: if there is a heating failure, ask - are breakers are being tripped or other symptoms present? Then, if so, send the tech that can address electrical issues, too. All that was required, apparently, was replacement of a weekened breaker, yet it cost me $120 vs $60, because CHW selected the incorrect tech. Both techs were 5 star in character and professionalism.

Most of our experiences with claims have been satisfactory; however, in one case the unit was not completely covered and as a result, we had to pay a significant amount of the repair bill. In another case, the repair company was not competent and it was necessary to hire a different company for the repair.

My experience with Choice Home Warranty was a complete disaster. They absolutely do not care about their clients' welfare and only for the gains and profit. My recent experience is a traumatizing one as we just newly welcomed our baby to the house and the heating stopped working properly. Choice warranty sent out a first technician by the name of Yi ** from One Stop Heating & Air who was absolutely incompetent and could not tell us anything about what was happening and still demanded we paid $45 for coming out for nothing and this kind of practice is deemed acceptable by Choice Warranty.

I have been a CHW customer for a couple of years. The first year they were great in helping me with the two repairs I needed, but in the last year, after renewing my contract, I feel like I have to fight with them every time I report a claim. The most recent claim involved my furnace, which had been condemned when a person came to my house to perform a tuneup and discovered a hole had burnt through the heat exchanger. This was a few days before the first huge snowstorm of the season in Michigan.

I have been denied warranty coverage on multiple big items in the house to include a refrigerator, water heater and A/C repairs. Be sure to read the excluded items as they find a way out of covering those items. If you have a little dust on the vents of your fridge, they will say you didn't clean and maintain the fridge, even if that is not the reason for it not working. If your water heater goes out they will not replace the entire water heater because the tank itself, which holds the water, is excluded from the warranty...even though the tank will always need to be replaced. They pull the same crap with the A/C, no matter what the issue, they blame it on not doing regular maintenance and upkeep of the unit, even if you have a service contract with a company that looks at it twice a years. They send out technicians that look for reasons to to deny service...and most of their technicians that they send are unprofessional and not part of a well or trusted company.

We have coverage on 4 air conditioners - we pay extra to cover all 4. When our first air conditioner went out, after trying to fix it a few times, they paid for that one. After 3 years, the compressor went out in one other air conditioner and they said that the compressor should have lasted for 11-15 years. It quit at 10 years, so they wouldn't cover the $1700.oo it cost to fix it. They gave me $200.00. When my refrigerator went out, they gave me $500.00 to cover a $2600.00 refrigerator. I have special insurance on my pool and they wouldn't cover the filter or the manifold. They wouldn't cover our hot water heater because it was the tank that started leaking. I am done with them. I still have a year to go on our policy and they will not give me any money back. They are good until you need to use them. DON'T USE THEM!!

Electrical system. Great and prompt customer support. The technician already called and confirmed their appointment to complete the work. Good Job! Claim specialist did great by completing the claim, Thanks. Keep up the good work. Will recommend CHW to all my friends and neighbors, thank you!

This is the fourth time I had a claim but Choice covers very little & has way too many exceptions of thing that aren’t cover & reasons why the bigger item is not covered! Choice finds all kinds of reasons not to cover repairing or replacing items. Why waste my money paying for a policy when it ends up cheaper just paying for the repairs as they happen?

We checked the web to find the best rated Home Warranty companies in Colorado, Jennifer ** contacted us within minutes and shortly thereafter we became Choice Home Warranty customers. Jennifer, explained in detail the "better" coverage that we would have and she provided us with Senior, Veteran and a 5 year plan that we could shed us money and fit into our retirement budget.

I just signed up today with Home Choice Warranty. My agent was friendly and the rate was good. He walked me quickly through the policy and gave me my veterans discount and since I am a senior got additional discount there as well. If they come through with the service as well as promised, I can see staying with them for a long time.

Agent was very friendly, professional and met all my needs. Spoke very well. Had a lot of patience. Went over the entire policy. Sent emails in a timely manner. Answered all of my questions. I will recommend her to my family and friends anytime.

2 claims, 2 appeals, zero service. PLEASE choose another company for your home warranty needs. We had two claims denied by this company -- the first was for a leaking water pipe in our garage and the reason Choice denied it was because the leak was caused by the pipe 'migrating' over to a screw in the drywall. The second claim was for the heat pump on our HVAC system; Choice denied this because, after reviewing the pictures their technician provided, it was determined there was a refrigerant leak that was due to corrosion and or rust, and corrosion and rust was not covered. (Not covered, on an item situated on the outside, exposed to the elements. Okay.) This determination was made by Choice, NOT by the technician who performed the inspection -- the technician reported that the leak was caused by everyday wear of the unit. Choice's business model seems to be collecting premiums and not paying claims.

So far so good. Contact provided for repair appointment was almost immediate. All needed information was available. Appointment is scheduled within 3 working days. I can't say any more about this experience because I am awaiting scheduled appointment. Last experience was positive from start to finish.

Plumbing Leak. I am please with CHW since I joined in 2016. The companies they have referred to send out has been professional and accurate with their diagnosis. I have only but one issue where a company wanted to get over on both me. The consumer and the warranty company by misdiagnose. Other than that I'm a happy customer.

I have been a customer of Choice Home Warranty for at least three years. In this period of time, I may have called your company to fix four or five minor issues in my home. For each call, Choice Home Warranty came up with some clause or excuse for why they could not cover the request. NOT ONE TIME have they sent out a tech that actually to fixed an issue. I would pay the service fee each time, then have to call a separate contractor to come out to actually fix the problem. The latest issue happened on 11/21/2019 with a leak, after the CHOICE HOME WARRANTY rep said it would be covered, once the technician came out and reached back to them all of a sudden its not covered. So not only did I incur the $45 service fee to diagnosis a problem that I already stated clearly to the rep, but I had to pay an additional $150 to a plumber to fix the issue. I WOULDN'T RECOMMEND THIS COMPANY TO ANYONE.

The service tech came out and check refrigerator and all he did was plug in which I told him it comes on but doesn't cool or freeze and pull the plate under front off and look at coils and said they need to be clean but never used anything to check what was wrong and so I had it clean and is still not working! So I paid for nothing. Very upset.

Oven control control board. Service representative was on time, knowledgeable and professional. He determined the problem and made stated repairs within the estimated timeframe. The product was reassembled without any visible marks of disassembly.

Washer service. Provided compensation is greatly insufficient to replace appliance. Had to wait 3 days for service although the appliance was much needed. Service person was professional and polite and knowledgeable. Hope not to need it but if so, I hope to have better experience next time

The repairmen were professional and kept me apprised of progress throughout the repair. They were very friendly and did a great job. Choice Home Warranty customer service personnel were courteous and very helpful. I received emails letting me know the progress on the order/claim.

Had the pleasure of working with Maurice **. He was knowledgeable and professional and explained your plans in detail. He is an asset to your company. I am hopeful that your service is as superior as Maurice said it will be.

Plumbing. My claim was taken care of in an efficient, timely manner, and I am pleased with the way my first claim was handled so proficiently. The technician, John **, was excellent, and the problem appears to be solved. Thank you. It looks like I made a wise "Choice".

Washing machine. Laundry aids were not being dispensed properly. The individual dispensing compartments were full of water and diluted product after the wash cycle was complete. I filed a request for repair by email. Within 24 hours I had an appointment with a repair technician. I was assigned a time that was unworkable for me that I had some difficulty in getting changed. Everything else was great.

Excellent customer service! Response is unlike I have experienced with any other provider - in any field. CHW staff are knowledgeable - professional and pleasant. SO pleased we left our previous home warranty provider - and now with CHW. We are customers for life! Certainly have recommended to family and friends.

Range replacement. While we did not actually get replacement range, I was pleased that Ms. ** listened to my complaint. She offered me several options. We were able to reach a satisfactory solution. She emailed and telephoned me. Ms. ** was professional and knowledgeable. Thank you.

My husband and I have used our Choice Warranty multiple times throughout the year and had positive experiences with this company. If we have a problem, we are able to talk to the customer service representatives and reach a resolution.

Save your money - their contract is written such that anything that might actually go wrong is not covered. I have gotten to the point where when something breaks I don't even bother with them, because of the frustration, aggravation, deceit, lies, and time wasted are just not worth it. They have burned me on a bad washing machine connection valve, a burst pipe in the wall (covered the leak, but not any other part of the job to get to it, so I was still out over $400 on that), a water heater (paid NOTHING), and I finally replaced my 22-year-old HVAC without even bothering with them because the hassle and BS are just not worth it - $7,0000 out of pocket.

Clothes Dryer. The service person kept in contact with me about being delayed 2 times & it kept me from missing work. He was very courteous & seemed to know what he was doing. He also suggested some things I could do for maintenance, which I really appreciated. Thank you.

My warranty states "A home warranty provides repair or replacement of all covered systems and appliances...." and "best course of action - repair, replacement...." The case manager (assigned after a ridiculously low offer, as the unit is a built-in high end GE Profile microwave- you offered $165, of course less the $65 service fee for a net out of $104 for a $400+ appliance). When "discussing" the matter with the case manager, she stated they could not get parts-- I asked to simply replace the unit as it is available. She firmly stated "We do NOT replace defective equipment". This is direct conflict with our warranty and the language contained therein.

The main furnace blower was running therefore the main area of my home was cold on the colder days. I used the fireplace to warm the area the best that I could, but it was not as good as forced heat throughout the area.

I regret the purchase of contract with this company. I was told at the time of purchase with this company that I could cancel and get full refund if not satisfied. After have inept but clearly well meaning plumbers come only to break my plumbing system in another way costing hundreds of dollars in water bills I was then scheduled with a company and then cancelled by Choice warranty after half day waiting for this company to rectify the situation. I only heard back again when I called and at that time when I went to cancel was told that I'd receive less than half of my invested money if I cancelled. I committed to this company to make things easier in terms of home repairs. I definitely regret and I advise that you look elsewhere.

The ballast needed to be replaced on the light fixture in my closet. However, after the electrician arrived, we learned that the ballast is not covered by our policy. I couldn't be happier with the electrician, who gave me some information so that I could replace it myself. However, for the life of me I don’t understand why the ballast isn’t covered by my warranty. The replacement cost about $17 retail and it took me less than 30 minutes to install it. I have two years left on this warranty and, frankly, it doesn’t seem worth the money.

Recent had electrical problem repaired but did not receive an invoice of the repair that was done at my home on Tues 11/19/19. I was told that Choice Warranty will forward the invoice to me once the electrician forward the invoice to Choice warranty. For my record, I would like a invoice of the repair... Thanks.

Heater was not working properly. Reported on Tuesday, was repaired and ready to go shortly afternoon on Friday. Excellent service company. Very happy with my change to Choice. Old company, January 2019, same problem took three (3) weeks for heater to be repaired.

If can not repair we replace == Lie. I am contacting our office regarding your extreme unfairness of offering only $500 to replace a refrigerator that. I paid over $2,200. Please allow a fair replacement cost or send me an equal refrigerator in features and quality. I am in need of a refrigerator for over 4 weeks in the heat of Miami, FLORIDA. Thanks. Sam **

They dispatched a plumbing company to fix the broken part inside the shower handle. I paid my $60 dollar co-pay. Then Choice Home Warranty declines the repair. Now I’m out $60 dollars and it’s still not fixed. Please be careful when purchasing from this company. They have no problem taking my monthly payment or $60 dollars when plumber comes out. Still without a shower. They're crooks and I’m being very nice when I say that!

First of all, they claim to replace your appliances they cover. Negative, they have you pay $60 after waiting days for a tech to diagnose the problem, then as I found out with my washer that needed to be replaced, they only covered $350 of a $1000 washer. By the way I had to wait nearly a month for the check after paying in full for a new washer out of pocket. There is no way to leave reviews on Google or Facebook for this company either. If you click on Facebook those reviews are actually part of their website and no way to leave a review. So misleading it should be criminal.

I had a very positive experience with my agent, Jennifer. She worked hard to give me the best options available for my needs. I now rest easy that my home is covered and my pocketbook is protected for the next many years.

The company that came in did a pretty quick and good job of figuring out the drain. The only thing that stopped him from being a great service was it was rusted so I had to cut it out and apparently the actual replacement of the drain wasn't under the warranty which I don't see why it wouldn't have been it and it should have been. So now I have no drain stopper and he said it'd be about $300 to get what he cut out fixed, when that's what the warranty was for and it should have been covered.

This company has not honored any repair since I purchased the service. They always find a loophole. Totally dissatisfied with the company and their lack of commitment, I requested termination and refund. They agreed to cancel the service but all the fees and penalties equaled just more than half the year's premium. This company is totally unreliable and I am shocked and disappointed that George Foreman would lend his name to such a dubious enterprise.

You assigned ANNIS HVAC to come look at my microwave, which I thought was weird, but the technician was very good. He assessed that the Microwave part that broke was expensive and it would be better to replace the unit entirely. The one thing is that he wanted cash as his payment. We managed to scrape it up between my husband and myself, but honestly, who carries cash anymore. I received an email offering $179 to settle the claim. I was not satisfied with the original offer as I needed to replace a $600 microwave. I declined the offer, and shortly thereafter I received an email assigning me a case worker.

I wasn't sure how the process would go regarding issues considering this is my first time using this service. It has been an positive experience. Quick, timely from CHW, and by the HVAC technician. Quickly diagnosed issue, and remedied it immediately. CHW has been extremely quick, and efficient. We saved potentially hundreds of dollars by using this service just once. I now have comfort knowing my Grandbabies can stay warm through the winter. I appreciate CHW for sending an professional that took the time to explain Everything in detail. He obviously cared enough to spend the time to also teach us about our system.

The customer service representative was polite and thorough in covering both the details (limitations) of the plan and how she could accommodate my needs. Overall, this was one of the best denial of claims conversations I have ever had.

Was very pleased with service. I got to repair/replace washer and other repairs in past. The Choice Warranty CS returned messages quickly for this last issue and I appreciate that. As owner of a CS training company, I do appreciate good service!

Had an issue with the vendor sent out but to the credit of Choice Home Warranty, They did resolve my issue. Thank you for responding to this site!

Choice Home Warranty always looking for excuses not to replace your appliances. They tell you everything is covered and they name them, but if they can not fix it they come up with an excuse to deny coverage. For example when they could not fix my AC unit they said, "We do not cover it because it has rust" and actually they all get rusted. Water heater not cover because the tank leaked out. Your best choice is American Home Shield as my neighbor told me that they stand behind their contract.

I was with Choice Home Warranty for maybe five years and I had several service calls over a period of time and the repairs were made. When my furnace went out in the month of January 2 yrs. ago, they refused to repair it claiming it was too old. The policy says as long as the units are in working condition they are covered. I had to purchase a unit on my own without any assistance from them.

I was researching and applying for a home warranty online when my phone rang and it was Choice Home Warranty and a gentleman by the name of Francis started informing me what I would be entitled to if I made the purchase through Choice. He was calm. He was professional. He listened when I asked questions. He provided me with all the answers in a timely fashion. He demonstrated he knew his job by the way he spoke to me and the answers he Supply to me. I was very impressed with Francis.

Air conditioner. It cost me almost $300.00 for them to service it and your cost was $191.00. This is suppose to be something you are responsible for. I was told you would only pay for one hour of service time and the tech told you it would take longer. I will not renew, make contract with your company when it expires. Unsatisfied customer.

Called in my claim and was given a claim number which I have erased and it was a very smooth process from your agent and got a follow up call from Lightfoot a/c and was scheduled a time for him to come and next morning he called and said he had an opening for that day. Showed up in 30 minutes and heater unit diagnosed in 15-20 minutes and told me my blower motor was bad and replaced it. It worked ok for several hours then started blowing cool air. I called the technician the next morning and he was there about an hour and checked system. Had had found a bad circuit board and replaced it and heater works fine now.

AC Repair. They were great... the only reason they didn't get 5 stars is because of the 2-day wait for the service call, had it been summer with my 3 kids I would have had to go to a motel. Otherwise, everything was smooth and easy. Good service!

While all employees we have dealt with are nice, no one can get our heating system fixed. We called in on November 4th because we had no heat. Choice sent a repairman out who could not fix our unit after 2 visits and told choice he did not want to come back. We had to wait for Choice to get a second repairman who could not fix the system. He wanted to replace the heater motor and choice said no. He was told to clean the motor first. My husband stood there as repairman was cleaning the motor and not one bit of dirt was in it.

I’ve been with Choice Home Warranty for about 5 years and have filed 4 claims, ALL have been denied. My dishwasher was denied saying the motor wasn’t covered. My refrigerator was denied saying normal wear and tear. They sent a guy that looked like he was on meth to repair my AC, he wanted me to pay him first and of course he didn’t come back so they sent another guy that submitted a request for repair, again they said it wasn’t covered. Now my hot water heater! The repair man said it was leaking and couldn’t be repaired, Choice once again denied it! I’ve paid for many years to continue to be denied. I would NEVER recommend this company. This company is terrible!

There was some initial confusion with telephone communications. Appointment was scheduled for a Thursday but actual day was the following Monday. Smith's Technician also named Smith was great. Check the breakers but none tripped. Studied the problem and came up with the answer. Fixed shortly thereafter. Why do your email addresses not work?

I have had several claims with a home I purchased 6 months ago. Each and every claim has gone very smoothly and has been an easy process. Choice Home Warranty has stepped up to help each and every time. I couldn't have asked for better service. I will definitely be keeping my warranty service with Choice Home Warranty.

I have had a contract for 18 months and had one claim (A/C) doing that time. Repair was performed promptly and to my satisfaction. I have now decided that I want to self insure and make my own decisions on when to replace the A/C and other appliances so I canceled my warranty expecting a pro-rated refund of one half my original 36 month policy. I was told by the sales rep in writing that I could cancel at any time and they would pro-rate back for the time I didn't use. When I canceled I found out my refund would be the pro-rated amount less the cost of my one repair plus $50. I believe this to be unfair and as a result cannot recommend this company.

I had no heat, it was 30 degrees that night. There had been some question about my deductible, BUT your manager fixed that problem quick. The next morning ON TIME the tech arrived and my family was warm! Bottom line was HAPPY-HAPPY I got what I paid for.

This company is a joke. I honestly don't know where to start. Signed up with them 3 plus years ago. The one time I attempted to use the program I was given the run around. I did my yearly maintenance. Was told it was dangerous to use and needed to be upgraded. When I called I was placed on hold for 20-40 minutes, after that when you finally speak with someone they are extremely rude. I explained the issues I was having and they basically talk over you to get you off the phone. They finally got me set up for service I was told that they would be coming the following day and I would be contacted. I was NEVER contacted and they NEVER showed up. We called to see why they didn't show up and it was because no one set up the appointment. Whoever I was on the phone with lied and never set it up. 3 Days later someone finally came and was the house for less then 5 mins.

The above policy # is from my daughter's policy. I ordered this for her for a Christmas/Birthday gift. Just wanted you to know how everything was handled so well. Her address was not correct so I called and got in touch with Paul. He was very polite and helped me change her address... So far I am pleased with my policy and am hoping my daughter is pleased also. Thank you.

I have paid premiums monthly since 2015 for coverage. This summer on July 6, 2019, I made my first claim for my refrigerator. It was freezing vegetables. Choice sent a Sears repairman SIX TIMES. He finally told Choice that he recommended they do a buyout. After the rep running back and forth to talk with someone, I was told that I had to have the ice maker fixed before they would consider any further actions. So I’ve now been without refrigeration OVER FOUR MONTHS. This review needs to remain on this site. We’ll see if Choice has ANY integrity at all!

Plumbing. Nobody show up on the date when it was established. Nobody even called the tenant. So my client was waiting and waiting. It is very disappointing. I have to call back again to the insurance and you have to wait a long time in the line.

CHW was very responsive to my claim to repair my washer. The repairman actually responded two days before the scheduled appointment date and time. The claims representative was very polite and the claim was ultimately settled professionally and without delay.

Asked Al about various coverages to various systems, and AC was especially one that we wanted to make certain of limitations, but he never mentioned that the company didn't cover gas AC units. In trying to get him on the phone again, proved useless and impossible, though he said he is easy to get on the phone, and gave his extension. We even left a message on his extension and he never returned call. Company is no different than a used car lot. We will be cancelling, and suggest to read the full warranty coverage contract before you join.

The gentleman who came out to repair my dryer was very respectful, and knew what he was doing. He came in my home to do a job and he did it. He did it professionally and knew what he was doing. I fully appreciate the fact that he did his job in a world that so many people don't do their jobs. I believe he is a keeper.

Below is the person they sent to my home after Choice couldn't get anyone in my area to respond to their customer repair search. JSO: has identified (Robert **, alias Boston **) after the 50-year-old Jacksonville man had to crawl out of a 2008 Mercedes ML350 SUV after he crashed into a two-story home. JSO said the man was intoxicated when he crashed his SUV. The incident happened 11/01/2019, early Friday morning at 1261 Rensselaer Ave in Avondale. JSO was already on the scene by the time he managed to get out of the vehicle, a police report said. ** had a "strong odor" of alcohol when questioned, JSO said. When asked about the crash, ** told police that he had been cut off, forcing him to make a hard left. That's when he crashed into the house, he said. As ** was being searched, JSO said they found a small bag of ** in his left-front shirt pocket.

From the time that the customer service representative answered the phone, he was friendly and polite. It was easy to set up an account. He was so very informative about the policy, it left me very few questions to ask. My husband and I knew that we needed a policy such as this since we are retired and not having this plan would have truly been stressful if something were to happen in our home. Thank y’all for the tv commercial saw with Mr. Foreman. We called right away.

I talked with Cynthia ** and was really just starting comparison shopping. She is a fantastic salesperson and I signed up after she answered all my questions and handled any objections I had. She was very professional and had a great phone personality.

Made call for washer repair. Maintenance guy came out and determined that it would be better to replace it than repair it. Too many parts would be required. I was offered replacement money and the first offer was too low. Second offer was accepted. I'm waiting on my check.