Choice Home Warranty Reviews

First my hats off to Anthony. He did an awesome job of presenting the information and the different options I had to chose from the package that I settled on. Gave me twice the coverage at a savings of over $1400.00.

AC unit. The technician was very nice and found the problem and fixed it within the hr. Would recommend him and company to my friends. I have been very pleased with Choice Warranty. My son also has Choice and he is pleased with the company.

Representative was fair and accommodating, displayed detailed knowledge of the service, and was persuasive in communicating savings worth taking advantage of. He listened attentively and was willing to consider the suggestions proposed. We felt satisfied with the results. Final costs and selected payment were acceptable.

The repairman arrived on time, When I called the order in, I stated that if the dryer had to come off the top of the washer, he would need help. I would not be able to help him. He did not get that message. He did find that he did not have to remove the dryer. When he looked in the washer window, he asked why the water look like it did. I told him that it had been sitting in there almost a week. I had a pile of towels near to catch the water. He did not use them at first, but when the water started going all over, I grabbed them and threw them on the floor. When he got the unit that was stopped up, he asked why we never cleaned it. I did not know it had a filter, he told me it should have been cleaned every month. Didn't know that. He was not as friendly as the last person. But he did a good job with what he had to do. Thank you. David **

Tracey was amazing. She was so knowledge about your coverage and the policy, she explained it to me and answered any and all questions I had on concerns and questions. She made the experience all worth it and one of the reasons I chose to go with Choice.

Stove top element was going to a higher degree on its own. When tech got here he checked it out and it registered correct. He had the attitude that we did not know what we were talking about. The stove top is going to a higher degree now again. I am not sure what to do about this problem. It does not do it all the time.

I received a call almost immediately regarding my request. Shortly after, Samuel messaged me with a date and time. The next day, he had an earlier opening so I was able to have him come sooner which was very convenient. He came on time (at the beginning of the window) and was efficient in handling the problems with my pool pump. He was polite and knowledgeable. I would definitely recommend using him, his company, and Choice Home Warranty after this experience.

Very satisfied with Choice. The technician from All Home Appliance was very knowledgeable about a/c. They were very courteous on phone calling to let me know about appt. time and gave me a prior call when on his way. I would refer anyone that needed a warranty to Choice Home Warranty.

Going through whole process and did not tell me about Each service call cost $85.00 So I have cancel. Why they not talk about the information on the process of claim. Why keep hiding each service call $ 85.00.

The rep provided exactly what we needed but they really need to ease up with the upselling. Got a call back immediately to upsell the policy. That's a little much. When a customer sets up a policy you might could wait a while before blindsiding with more.

My sales representative was extremely professional and very accommodating. I appreciate his thoughtfulness. Hopefully, I will have a good experience with this service and hope that in the future I will be able continue to have a positive relationship with other CHW representatives.

Filled out request on 4/18/20 at 11 am. No response until 4/21/20 at 6 pm. This was an emergency that required the water to be shut off to the entire house. We could not wait 48+ hours to have this problem fixed. By the time I heard back from the company offering reimbursement, we already had called a plumber and had the problem resolved. We cant take advantage of reimbursement since we did not get the work approved by the company. Very disappointed in the service. This was my first claim with this company.

I contacted Choice warranty about an emergency service needed, online. I received IMMEDIATE response and service the same night. Service was a 4.5. Not of his fault, but was not completed. I would definitely refer this warranty service, I have used for 2 years with 0 complaints thus far.

They replace my refrigerator, since my compressor worn out and it cost more to repair than replace it. The process was fast and I highly recommend Choice Home Warranty to anyone out there in market for a good home warranty company.

Had a pool filter that started dumping sand in the pool. Filed a claim. Eternity pools came out and said the laterals were broken on my 28 year old filter, it was discontinued and They would report and get authorization to replace it. (By the way they never opened the filter to look inside.) A week later my claim was denied. I called in and discussed Khadejha. She told me If I wanted to appeal the claim I would have to pay a another service company to come out and diagnose it. So I paid Soft Water Swim (an excellent company to work with I may add).

Technician was excellent. Very polite and nice. Very professional. Did a great job of fixing the disposal. Customer service representative was also very helpful. Overall it was a great experience. Very happy with the service. Would definitely use the service again.

Pipe burst in my bathroom wall. The plumber arrived and very shortly after his arrival the problem was taken care of. So thankful the only plumber interested in my problem was available even with covid19 going on. Thank you Darren Aucoin Plumbing LLC way out of Duson, LA.

Our shower faucet handle broke off. The plumber (Perfection Plumbing) came out & fixed it. He was very professional & polite. We would like to have this same plumber back if we ever have any more problems. He was very efficient & fast. Thank-you...

We had a pipe blockage in both of our kitchen sink. Within minutes of our call they got back to us saying that the technician is on his way. The case was quite complicated and they fixed it with their advanced tools and were very friendly and left us with helpful tips to avoid future issues. Real great experiences!

I was very pleased with the owner. He kept in contact with me and let me know when he would be here. He was pleasant, explained everything. He completed the job without having to leave to get parts. His prices were reasonable. I will definitely recommend him and his company to my friends. This is my second experience with Choice Warranty and I am very pleased that my problem was dealt with quickly.

My washer stopped spinning. Called CHW and it wasn't long before I got a text saying someone would be the day. Marlayna showed up as scheduled. She was very thorough with the inspection. I needed a gearcase, drain motor. Got a message that the repairs would be more than the cost of a new washer. So CHW is sending a check and I'll be able to get a new washer. I am very pleased with CHW and all their technicians. They are very professional and polite.

The black pipe in my basement had a large crack in it and the CH Contractor came and completely took care of the task to replace it. Thank you Choice Home for your excellent service. My sister who lives in Georgia also has Choice Home and she is also impressed.

I want to make sure no one else believes this company does what they advertise. They do not cover any big appliance repair. Read the fine print. They don't cover water heater tanks, compressors in ac or refrigerators. My experience was they refused to cover my ac failure because the motor and compressor failed, they decided the compressor failed first and refused to pay, what is an AC without a compressor. I had this insurance and they covered very little. Please Google them for issues at the BBB and in New Jersey where they are based.

Kitchen faucet was leaking and 4 r's plumbing came out on 4-17-2020 and suggested that a replacement faucet was more advantage than trying to repair it, but they needed approval from Choice to do so, they received approval and went to Home Depot, purchased a new faucet and replaced the old one that day.

I was pleased with the tech. who came to diagnose the problem. I am only semi pleased with the refrigerator not being replaced but cash being given for part of the price of a new one. The cash will surely help with the case. Thank you much.

Hot Water Heater. The best thing I have done was to purchased The Home Warranty Contract. Our first experience Having to deal with a huge problem was unbelievable. How our contacts within the company were so helpful. The quickness on how everyone responded was top notch.

My Air Conditioner stopped cooling the house. I called Choice Warranty service. I received quick service. Everyone was professional and courteous. The technician came in total Covid 19 gear for his and my family's safety. I really appreciated this. The AC unit was fixed and running. I have never had a bad experience with this company.

I haven't had time to read the full policy agreement. If it's as the sales person described I'M sure it will give me some peace of mind regarding the WHAT ifs that always come about when we least expect it. I'll be able to give you a more complete evaluation after I have thoroughly examined the policy.

I like how the company responds to claims in a quick manner. I would rate you a 5 star if service could be guaranteed on the same day for all emergencies. Customer service has always been pleasant, in spite of COVID-19.

My oven is not working. Repair person ordered a part. My issue is it seems like there is no urgency in getting it repaired. Based on the schedule I will not have a working oven for almost three weeks. Scheduling the technician, ordering the part and having a person replace the part. There should be a faster way to get this done.

I received fantastic customer service from an outstanding technician who responded to my service call through Choice Warranty. My problem was resolved with skill and in a very timely manner. I am very happy with Choice and its affiliates! Thank you!

I asked for a technician to come out to repair an under sink instant hot water tank. He came out and expected to see a normal water tank. He phoned HQ to see if he could replace the leaking tank I had under the sink, HQ refused. It is a hot water tank, even though smaller than normal, but you refused to cover it. Very disappointed. This is not a reflection on the technician who did what he could to help.

I was treated very politely and was offered all benefits available for seniors. I took the 5 year plan with one additional year free. Price was best in the market and my sister told me that the service is A+ all the time.

When I could not replace the filter in my icemaker, I called Choice Home Warranty and they entered an order right away. I was unable to get ice or filtered water from my fridge. I got an appointment for a few days later (virus is affecting times) and was happy with that. However the repairman came 2 days early and everything is working well. Great customer service from Choice, professional service sent out, and I have my fridge icemaker back. Thanks Choice Home Warranty!

I was contacted today by George ** who was extremely professional and informative. He explained what was covered and the various options available to me. The coverage is superb, the price is within my budget and I'm looking forward to a long relationship with Choice. Thank you George for the great customer service!

Ice maker repair. Precision Appliance did a great job again! Miguel is a true professional, knowledgeable, courteous, personable... He analyzed and corrected the problem on the spot! He also wore a mask and gloves in response to Covid-19 precautions. It was a pleasure to have him as an appliance technician.

Hot water heater repair. Very disappointing. Repairman ordered part on Friday and thought we could be done that afternoon. He calls back and says part is 75 miles away and would be sent down on Tuesday. Choice would not allow him to go to another vendor. We had a 75 gallon tank leaking all over our floor. I offered to pay $150 extra to have the tank picked up Monday morning and installed. Which we did.

It's good but too much price difference from 1 sales person to another sales person. 1st guy give me that policy in $450 13 months. The other one charged me $480 for 13 months. That's not good so please check with your end and refund me my amount. That's my 1st time and I just bought my 1st property.

I had to call and have my claim reassigned to to original Service Company. Had a Appt between 11am and 3pm. Never showed up!! Got a call at 5 pm ..stating they could not get to me. Would call next day to see if they could fit me in.. After looking them up under Better Business Bureau, and read nothing but negative results. I believe your Company needs to check more in depth what Company they accept to work with. Requested original Service back from Honey Dew in Jacksonville NC. Most outstanding Company, highly recommend.

Hot water heater. Choice warranty always finds a way to deny claims. I would like to discontinue my coverage and get a full refund. I hate Choice Home Warranty. I will go back to First American Home Warranty the first chance I get. My other properties are with First American and I wish I had this property covered by them too.

AC Checkup. I was please with the service and it was done on a timely manner. The Tech would not clean the AC Coil stating it was not part of the service call, I feel that the call was a preventive call and cleaning the coil would help prevent future work on the AC units.

Joined yesterday. Salesman would not or did not understand that I was not going to do more than 1 year at this point. Offered employee discount. Would not listen when I stated that I was not going to do more than 1 year, since I do not know how the company really works when I call in a claim.

I took out a Choice Home Warranty on Monday. Part of the offer was if I signed up for six years the service call charge would be reduced from $85 to $65. If it was possible to receive the $85 service call contract before I got off the phone, why have I not received the revised contract depicting the $65 amount!

My experience was good, very quick response with my bathroom toilet. My outside faucet leaks when turned on, I included this in my claim, this was denied. I was disappointed with the outcome of my faucet. If possible can Choice Home reevaluate my outside faucet? I was told that everything attached to your home would be covered, this is why I left American Home Shields. I hope this is not going to be another bad experience with misleading information of Choice Home Warranty.

Water softener. We have been very satisfied with our decision to use Choice Warranty for our home warranty company. We have made 2 repair requests and both times the representatives have been so polite and efficient. The service department they sent were great and did the repairs very quickly. We are very happy with these experiences.

HVAC was not working and got an malfunction message on Easter Sunday and we had an appointment with a technician set up in less than 24 hours. The repair was completed quickly and efficiently. I appreciated that the technician wore both a mask and gloves.

I am extremely unhappy and disappointed in this company. Very bad customer service and mid-handling of both servicing agent and me the customer. I have been with this company for 10+ years and to be treated this way is inexcusable. I will be canceling my service before the next monthly payment.

I noticed every time the shower in bathroom was used it would leak from behind the faucet. I made an online service order and in one day a local plumbing company called me to confirm a service call visit. Their plumber by the name of Joe was quick and to the point. He knew what he was doing and figured out the problem instantly. Choice was as quick to review and approve service! I am glad that I chose Choice Home Warranty!

Can't say much yet except big relief in case something should ever go wrong. Now we can relax, and sleep at night knowing we are covered. Thank you for being there to give us our relief, and peace of mind.

Air conditioner froze up. Tech work was good. Found another problem. Circulating needs to be replaced. He tried to order one fan. Was not covered. I was very upset. Appealed it. Was denied. I have 5 more years of this no warranty with you. Too bad for me.

I was told I would get a new dishwasher. Mine was too expensive to fix. But was offered less than half of what a new dishwasher cost and installation wasn’t paid for either. I would never choose Choice Warranty again. They always take a cheap way out of it.

So far everyone has been cordial and professional. The only complaint I have is at times it’s hard to get a hold of who I want to talk to. I’ve left messages but do not get called back. Sandra was always attentive to our needs and answered any and all questions.

Dryer. The Technician was very professional and was prepared to conduct his business as he showed up with the personal protective equipment needed to protect himself and us. Also, he left the work area clean. We are very happy with the service. I will recommend Choice Warranty to my Friends.

Furnace began making a rattling noise, then stopped altogether. I filed a claim at night and the response from Choice was immediate. They had a technician for the following morning. Gerome (the tech) was great with communication and repaired the unit in an hour. A+ We were SO glad that we had used Choice.

GE Monogram oven. The inner glass broke on the oven door. I sent an email to Choice, they contacted a service provider who came out a few days later, diagnosed the problem and ordered the part which will come to our home. Once we receive the part, I am to call the service provider and he will return to install it.

DO NOT PUT YOUR MONEY WITH THEM!!! Like scammers fraudulent company, they don’t cover anything! Every time I file a claim they send a company I pay service fee and then the WHOLE charge on the work, it’s basically you pay more than double! They deny any claim, even a very common one they denying. I had numerous home warranty companies in the past, some are bad some were good but CHOICE by far the most worst one ever. You are going to lose so much money with them. If I can help anyone from making this mistake I feel blessed.

Pool pump motor repair. The original contractor assigned to the order was one who has proven unresponsive before and yet was assigned again. He never called or showed up. I asked for a new contractor and after reviewing the reviews for that one I immediately asked to have the order reassigned. It was to San Tan Homes Services. They responded immediately and the technician was courteous and professional and scheduled. Why assign people who are irresponsible? Choice did make the changes but using the same contractors simply because they respond first is no in the best interest of the homeowner.

Water heater. Needed to be replaced and Choice got it done!!! I was pleased with service and the overall experience. I am glad I chose Choice as my home warranty provider. Times like this you need a service provider that will work fast to get things fixed.

I had a wonderful sales person, her first name is Lisa. She was kind, courteous, and very helpful in explaining the plan to me..which I sincerely appreciated and that helped me to make up my mind for looking forward to the signing onto the warranty plan, and then when I try it in the future I will recommend to others! Take Care & God Bless! Eileen **

Plumbing. Water leaks in kitchen and bath. Excellent reporting from the onsite technician including photos and recommendations. The dispatched technician arrived on time and the date scheduled. A little disappointed that Choice pay only $205 while I had to pay over $400. I apparently do not have a good understanding of the coverage.

Fridge Repair. Very happy with CHW program. I filed a claim on Tuesday & Wednesday it was fixed. Authorization process between technician & CHW was flawless. Paid deductible and Tech was done. Highly recommend Choice Home warranty. This is the warranty program for any homeowner.

A water leak can not wait 3 days to be fixed. The service charge was fine but the cost of the expansion tank was high. The most that an expansion tank should cost is $50. I was charged $175 for it. I think that price of parts should be regulated by CHW with the vendors they choose.

My claim was made fairly quickly and someone was out within a couple days. But the repair work was apparently denied and after several communication attempts as to why I still have heard nothing and it's been almost a week.

The person who came to fix my AC was very polite, helpful, and professional. He explained what was going on for me--wasn’t pushing to come into the house to see the thermostat due to COVID-19. He allowed me to take pictures of it and bring it out to him. Everything was fixed relatively quickly.

Service from Choice was terrible. Had a tech out for my washer and he called in got assigned my dryer, since he was already here, and could not get Choice to send the necessary information over to his company after he called, his company called and I called to have it done.

Signed up online and paid. Immediate phone call tried to badger me into a multi year plan. When I declined after multiple requests I was basically rudely hung up on. Did not inspire confidence and am sick of being surveyed to death.

We had coverage with Sears for our appliances. They no longer offer this service so I decided to look for coverage elsewhere. Found you in a consumer reports article...ranked #1. Your prices for full coverage were far better than what we used to pay Sears.

Gas Furnace was not working. A technician was dispatched within 24 hours and had the problem fixed in about a half hour. I was very pleased with the service I got. He was professional and courteous and explained all his work.

Leaking water heater. Filed my claim Friday evening on Easter weekend. Choice worked very hard but understandable the Holiday. They got a contractor Monday morning and they came and looked at it at 9:00am. It got replaced no questions asked. The Contractor was very professional. This is the second time I used them and have had no problems. I am very pleased. Thank you choice.

Our AC was not working. They send second day repairman. Following week AC was replaced. Excellent excellent service. Will recommend to all my friends. Working was very easy with people from the insurance. It's amazing the way this company is taking care of the customers.

Repair of Ice Maker. Replace maker and service refrigerator. Service repair did a great job in completing the repair. I would highly recommend this company to repair all of my appliances. I would also recommend them to all of my friend.

I discovered that my well had stopped pumping. I submitted a claim to CHW and in this case I provided the name of the well company that installed and has been servicing my well. In this case CHW reached out to Register Well Company and I had a repair tech on site in less than a day. Since these people are very familiar with my well, they were able to diagnose the issue and quickly made a repair. I was particularly happy with the responsiveness for this repair.

Courtney, the sales representative, was very kind and got me the best price. I highly recommend Choice Home Waranty. I saved well over 300 by switching over to them from my old home warranty company! I am thankful that I found these guys, especially during these tough times.

The Technician did a good job explaining what was wrong with the A/C Unit 2 and proceeded to fix it. He called to inform me when he would arrive at my residence to perform the job. I wrote a check for $45 dollars.

The cost of the home warranty was acceptable. The sales person whom state that he was the manager was a little bit pushy with selling the warranty. Voice was not very customer friendly. Love the package and what it covers. That 13th month deal is not a seller when I have to wait 30 days for the policy to go into effect, that's the 13th month that you are taking back!!!! Should have military or sr citizen discounts offered all the time. Not just the bonus discount during this covid 19 epidemic.

Pru arrived on time and was very nice and efficient. The disposal was not broken, just jammed. He fixed it with a wrench, which he left with us. I would highly recommend him to anyone. Even though the disposal was not broken, it was worth the $60. Pru gave us some tips for use that we really appreciated.

Ramon was very efficient. He came in, assessed the issues and ordered the parts after gaining approval from HQ. I look forward to him returning to install all the necessary parts. There was follow up after the initial assessment which I found refreshing!

I submitted a service request about 10:30am and received a call from the repair vendor in less than 30 minutes (RBA Appliance). The repair service informed me that they could be at my house within the hour. I have never had service this quickly from any company or vendor. The repairman came to my home with protective mask, gloves, and foot mittens. He repaired the dryer and washer in less than an hour. He was professional and friendly. He advised us to stay safe during this pandemic situation that the world is experiencing.

I was amazed on how Easy my it was to get my coverage. The associate explained the plans and help me pick one that would fit my needs. I look forward to working with your company. Your company was referred to me by Wilmot **. He has been my realtor for years and he uses this company firm for his coverage.

You customer Service was superior. Service was provided with in 48 hours. Service was fast and prompt. Would recommend service to family and friends. Customer Service rep really knew her job and explained all my options for Service. I plan on continuing using the Service in the future.

Our garage disposal stopped working. A service man came on Monday to figure out what was wrong. First they thought it could be repaired but then realized the entire system was broken and I needed a new disposal. It was approved that night and they they were here the next day to replace it.

This is the second time I have had to call upon Choice. Each time the repair person comes to the home, I pay the fee and the repair person leaves telling us that he needs to order a part. Each time we receive an email from Choice shortly thereafter stating

The representative gave the full description of all the features to the 'premiere' plan in full detail explaining one by one and how they work. He also explained the extra benefits I would get if enrolled for 5 year which would cover the plan for a total of 6 years a very loose cost.

The worst customer service ever. I've been with Choice Home Warranty since 2017. Until this year I have not had a claim that required them to replace anything. This year I have needed two items to be replaced. My dishwasher and my refrigerator both of which I have had to fight as if pulling teeth because they don't want to replace, only want to pay, but they don't allow enough money for you to purchase your replacement item. I requested a supervisor. No one ever called me back.

The gentleman who called me was very nice and polite. He explained the service he was offering, and being familiar with this type of service I felt the price was reasonable and bought the plan. Was not pushy to sell.

Choice Home Warranty was fast to respond to my claim and kept me in the know during the process.. The company that came out was fast and efficient and things were done to my liking. Great experience. Good company. I have been with them a while but they are very consistent.

Made a costly mistake switching from AHS to this company. There are very few things covered within their policy which I'll say isn't worth the paper it's printed on. Recently filed a claim for a leaky sink and was denied. I'm at a loss for words on why a kitchen basket strainer is excluded given how integral it is to the functionality of a sink.

The repair technicians did a great job in a timely manner. Very polite and gave me details of what they would have to do to complete the job. The Feniv’s Air Conditioning technician were on point. The interaction with the Choice home warranty has been great.

Water heater leak. I was very happy with the process. I was very happy with the customer service, I was very happy with the prompt response. I will recommend to friends and family. There is nothing more I can write except I’m very satisfied. Thanks.

My claim turned out to be part of the Air Conditioner that you have written into the excluded part. Funny no one tells you or mentions all these parts that you will not pay for if the “Air Condition System” brakes when you are buying insurance. But the best!!! Once they find out they don’t have to help. Yep you got it. They stop helping totally!!! Just an email to say claimed denied. If you try to talk to someone. You get a case manager. Every step takes an extra day. That way you get an employee who tells you all the excluded items and lets you know they have done all they can. So tell your friends. Please read and understand exclusions. That’s how they can not repair anything and help their customers. Now I know why they offer an extra year if you pay five year advance!! I’m sure most people would cancel after finding out the truth about the insurance policy.

I was told you would call me to schedule the repair. I didn’t receive a call & I just found an email you sent denying my claim. You should have called me with that information. The plumbing was inspected by a home inspector prior to the purchase & all was found to be in good order. I bought a warranty to cover the "unexpected" therefore I’m am very disappointed in your company.

Choice responded to my request quickly as did the service person which was from McMahan Plumbing. They actually came out on a Sunday and fixed the problem. Very pleased with their fast service and also with McMahan Plumbing. I would recommend both companies.

My washing machine has major issues and has been deemed unrepairable. I have been offered a buyout of 349.99, which would be about half what it would cost to replace mine with a comparable model. Waiting to talk to someone about where this goes from here.

I called to switch over my home warranty to my new address. I have been a loyal costumer for 10 years and not only did my price go up but I am having to pay for both properties this month even though I no longer live at the other property.

The disposal, Badger 5, was installed with the kitchen remodel. The unit stopped working and we continued to use the sink.. We call the Customer service when the unit started leaking. The claim was handle promptly and the plumber was on site to replace within three days.

Great response to my need for service. The repairman has exceptional skill set and was able to complete the repair within 30 minutes. This was a positive experience. I am grateful for Choice Home Coverage. It is great to have this high level of service. This coverage lives up to what they promise.

I stayed home all day for the Velox Air appointment between 11 and 3 PM. They never showed at all and I tried calling them twice…. Left voicemail once and never received a return phone call. Please find a new contractor or let me find one.

AC not cooling. The serviceman was very nice and very accommodating but said that choice warranty would not pay for the repairs and I'm VERY disappointed in choice because they supposed to pay for anything that's wrong with a major appliance. I ended up paying for repairs.

Within the same day of submitting a claim for a washer, Choice Home Warranty had located and scheduled a company to come the next day to repair Outstanding customer service. This is the third time we had a problem and they were very quick to help.

CHW assigned tech to come 4/1, then changed to 4/2, immediate response glad to report. Tech left stating that he needed to get a part. Then I get email from CHW that cost to repair "cooktop - electric" exceeds replacement cost, asking that I accept $229.99 replacement cash amount. First, It is NOT a cooktop; It is the oven of my convection stove cooktop. I would need to replace the entire stove. $230 does not cover cost of new stove. I bought it 2004 and have no idea of cost now.

Price for Insurance is very reasonable and Customer service is great. I put my claim in online on Saturday, I received a call the same day and Monday I had the service man come in. I only paid $75.00. Very pleased with service.

I was so incredibly impressed and grateful for the prompt service CHW gave me with my plumbing issues. Submitted my claim late Friday afternoon and it's already been taken of bright and early Monday. Thank you again for being so outstanding in taking care of your customers. Definitely will be recommending CHW to family and friends.

Put in claim on a Thursday night when HVAC went out. Got call next day from Choice Home Warranty that appointment was with an HVAC Vendor from 3 pm - 8 pm Friday. Called Vendor to confirm. Vendor said Choice chooses their own time frames that do not coincide with what vendor has available. Vendor could not perform service in that time slot, so I asked Choice if I could use vendor I knew to be with Choice. Choice allowed because Vendor was still in contract with Choice. Tech out same day. Diagnosis - blower out in cooling unit.

March 26, 1st technician didn't fix problem, we paid him and he left. When problem recurred that same day we sent info in and Choice set up another appt with AER? And the guy didn't show because he said Choice's instructions were for a cooktop, not a stove. Called and no immediate solution. They set up a third appt and told us by email we would have to pay charge again. After 5 phone calls and 3 missed appts, we finally got a tech here on Apr 6th who ordered a electronic board. WWe rec'd the part on April 10 but he is not returning until April 20th, so 30 days with no oven.

The gentleman from Eagle Plumbing (I think Kevin) was courteous, professional and extremely competent. He was even early and called us from the road. It is a pleasure to deal with Choice when customer service is paramount and using competent contractors is a given.

Last week a tech came and evaluated my dryer and decided it needed a part. He said he ordered the part and I would hear from him or from Choice. I called this morning and left a message. I have not heard from him since. It is hard to evaluate something that has not taken place yet.

Called to get information about the plan and was helped by Mark, who seemed very knowledgeable and was able to answer my questions. Described plan and gave me information I requested. Also since there was a special I agreed to sign up and was told that if plan wasn’t to my satisfaction I could cancel at any time.

Contractor came last Monday to fix my leak but said he would call you and come back Wednesday of last week to finish the job. I’ve called him 2 or 3 times and he hasn’t returned my call yet! Not satisfied at all. Please call him and let me know what is going on. Thanks Tony **

You won't be able to get ahold of anybody after you give them your credit card. In fact don't even provide your credit card. It's a contract and they will charge you 50 dollars to break it. Even 5 minutes after you set up your order.

Senior program is a good deal but not the best coverage. The service fee is $60 in the policy but agent put $65 on the contract but he corrected later. And he changed the starting date because I have a home warranty with other company now.

Called to have my baseboard heat fixed. An hvac technician came and assessed my situation. I paid him the 75 dollar upfront fee. He came back promptly the next day. When he pulled in Choice Home Warranty called and said that he wasn't qualified to fix my baseboard and they were sending someone else! I already payed the technician! I had no heat and your company wanted to send the well qualified technician away just for me to wait even longer with no heat for someone else to show up.

Air condition issues. I had the most blessed encounter with the customer service representative and I can't remember her name because she deserves recognition for her kindness and knowledge of her job. God knows her and He will bless. That's what really matters.

I don't have an order number. I talked to a sales for a lower price but I would have to pay up front for the longer term. I advised person that I did want the service and the sales person was trying to get me into a longer contract. I concluded that this did not sound right to me and immediately canceled my contract and and demanded a full refund. I made an immediate request to cancel and for my funds to be returned to me. As of this time I have not received any response. I will advise my bank that this maybe a fraud and to get my money back. I will also contact the BBB.

Bought total home warranty. When they can find a "professional," to fix an issue; they are rude and talk about how horrible CHW is. I understand why, because the process is cumbersome and ultimately they only cover things that are in "perfect working condition." I had a plumbing back up and they wouldn't approve it until I spent 4 hours arguing with them.., I had other issues and surprise; the "professional" did not show up because he was never contacted by CHW. This company is a rip-off.... RUN AWAY.

We were reviewing home warranty options. We began online. Once contact information was filled out online, a Choice Rep. called. His name is Vince. He was polite, professional and easy to chat with. He answered our questions, completely. There was no pressure. After this process it was very easy to make the decision to go with Choice Home Warranty Services. It was a good experience. Most of the time in my experience, such phone contacts are not near as positive.

Never used company before. Tech did not show up date we were told and we get did not get any information on a cancellation. Did have appt. 2 days later -tech was nice and seem to do a good shop. Due to diagnosis of issue Company offered us a settlement. Seem to be fair and this was a very quick process with reimbursement to be in 30 days or less. Overall good experience-would have likely given a 5 star if not for initial appt. not met.

Frig and freezer were broken. Same appliance. I was very displeased that you couldn't get anyone scheduled on Thursday because all our good was going to be ruined. I made 1 call and had it done. Getting it authorized was a nightmare. Check the phone logs. I made about 15 calls in 1 day to you. I will not renew. No one went to bat for me.

The technician was very courteous and followed all the safety covid-19 protocols while fixing and answering all the questions I had in regards to the repair and the refrigerator. He even went into details about simple maintenance to preform to prevent future problems.

Our heater was going out. Made a service ticket and got an appointment for the next morning. It's working great now! I would highly recommend Choice Home Warranty to anyone and have told many friends and family.

Dishwasher Repair. We had a great experience with our repair. They sent a very reputable company to do our repair. I was very happy with the whole process. A to Z Appliance Repair is the company they sent. They were on time to the minute and diagnosed the problem, ordered the parts and came back a few days later and installed it. Great communications with the repair company.

Gentleman very professional. Seemed very professional. Will use him again if I have a problem. Had to replace a switch. He did not have one with him but stated he would pick up one and get back to me. He returned 2 days later and replaced the switch. The heat pump has worked to perfection ever since.

Washer repair. Interesting claim on 4-27-2020. Didn’t get Tech till 5-8-2020 then Chw wouldn’t approve repair cost and only send wholesale amount for a comp. I got $379 after rejecting the $299 offer for a $499 washer before tax. CHW said brand does not matter. The comp they allow is low budget replacement. Would never recommend this company again. I apologize to anyone I’ve recommended.

My water heater quit working on a Thursday night. I called Choice Warranty on Friday. My appointment was set for Tuesday, which was too long in my book. I reached out to my sales rep, David **; he got the appointment moved to Monday. However, the tech did not show on Monday. He told me the water heater was too old to get parts; he wanted to replace the entire water heater. The manager insisted that the tech actually examine the water heater before approving a new unit. My son looked at the water heater and knew the thermal coupler was shot. I told the tech to buy one at Home Depot, which he finally did. The water heater was up and running on Tuesday. Carl from CD Holliman was very pleasant. Although the appointment got off to a rocky start, it all worked out.

Washer. I am always pleased with your quick follow up to my submitted claims. Your service company’s that you have dispatched have all done a good job with my repairs. I do recommend you to many people. Most of them say they can’t afford this.

Called in problem with garbage disposal, scheduled and replaced in less than 2 days. Workers were courteous and professional. Cleaned up and gone in less than an hour. So happy we renewed for another year. We went with the Ultimate package. Covers most everything.

Filed a claim for a leaking water heater. The agent responded and set up a time for the service company. The plumbing company came, look over the problem and immediately got approval to replace the water heater, the tech was need and very knowledgeable and efficient.

My refrigerator was not working. Items were freezing. After receiving technician's report Choice Home Warranty notified me that it was not cost effective to fix. I was given a option to have it replaced or take a cash option. This is not the first time I used Choice home warranty for my appliance. Each time I honestly say that I was happy with them. So far my experience with Choice home care has been positive.

Being a senior I have found that since talking with Ronald ** that this is a much better value for seniors than what I had before (lower cost and and more services) and that is a Big help when on a fixed income and thne knowing that help will be there when needed 247-365 to make a repair and not to mention that the rate is locked in also. Talk about peace of mind! Thank you Ronald for hooking me up with the needed information to make an educated decision about switching to Choice Home Warranty for my needs, you made the process and decision easy. I will definitely be recommending Choice Home Warranty to others. Thank you, Rick.

I didn't receive any services under this contract and am so glad I canceled it. Now if I can just get my money back that was zapped out of my account immediately, yet can't seem to be returned at the same speed. I won't ever make the mistake of going with this warranty program.

I live in Beaver, Pennsylvania. I have waited a month with NO HEAT in the FREEZING TEMPERATURES for them to continuously deny my claims for reasons that do not exist. I have appealed them and won the appeal. However, they now are making things up as we go along and I still do not have heat. They are not there when you need them most. I am still in the process of trying to have someone call me to handle the matter which they say normally takes at most 9 days, but here we are at a month with NO HEAT in freezing temps while they call from Sunny Florida.

Clothes dryer. The representative you sent from your company was very thorough in explaining his cleaning of my dryer. I was surprised when I saw how much was removed. I inherited this dryer when I bought the house 3 years ago. It has had many cleanings but it never worked this good. There were many times I had to add additional time to get the clothes dry. I will use your company in the future. Keep up the good work.

The gentlemen that repaired our water heater were very efficient. They were Clean and Courteous. They cleaned up after themselves. They had to drain the Hot Water heater and since we did not have a hose they brought one with them so they could complete the work needed. We would recommend 911 Appliance to anyone who needs something done.

Very helpful service representative. Seems to cover all items I need covered. It will cover my pool, my kitchen appliances and washer and dryer. It will also cover ac and heater and water heater. It includes coverage for garage door. I don't know if it covers trash compactor but it does cover waste disposal.

Submitted claim via computer. Choice responded within an hour with an appointment time frame for the next morning for inspection. Plumber called that evening to confirm appointment time and showed up on time the next morning. He attempted to dismantle the unit but was unable to do so due to rust and age of same. He reported to Choice and received approval to replace the entire faucet. He left and returned in less than 45 minutes with a new faucet and installed same. He then cleaned up the immediate area and departed. Total time, less than 3 hours. I'm happy with a job well accomplished within 24 hours of my claim. Thank you.

Anthony was direct, polite and explained things in details. Numbers also sounded fair. Priced other companies and Choice seemed much more reasonable. Don't like insurance because I hardly ever use it. This at least covers important items with a low price.

The Contractor was quick to respond to online request with in hours.. Appt was made for next day but was able to squeeze us in the same day..Check out the problem..Parts was ordered..It's been less than 24 hrs..Still waiting for next step...Replacement of appliance or fix the problem...Also deductible went up from $45 to $60...A big jump for the home warranty coverage..May need to shop around for cheaper...Or just buy a replacement stove!!!

Air conditioner. It is still not fixed and I can’t get any answers as to when it will be. As of yesterday the repair man was still wandering who was going to buy the part. It has been a week and we can’t stay in the house because it is too hot. There is a little boy also.

The appointment was made quickly. I called them and let them I had to be at work so he came around the top of hour I was told he would be here. The first visit that I know used no tools just looked at meter and said it was on the city side. I called city. They said leak was on my side but they fixed their part. I call plumber and told him that we still had a leak. He came out cut water off to house and said yes we have a leak. What all he did I’m not sure. My husband was here. I was at work. But he doesn’t do the digging to find and fix leak!!!! So that means we have to do the hard work!!! What are we paying you and the plumber for??? This is like when my water heater went out. You wouldn’t put in a waterless tank which is the only one we could find to go into the small hole that it goes in. I was told you (Choice) wouldn’t put it in because I wasn’t eating more to have it done. How was I to know they don’t make the smaller tanks anymore!!!!

They approved a claim in January, 2 months passed, they claimed part was on back order. After waiting almost 3 months, we cancelled our policy and now they are saying that since policy was cancelled they are not covering claim even though claim was approved over 2 months prior to our cancelling and cancellation was specifically due to their negligence. They also didn't refund any of our payments.

From the point I picked up the phone and submitted my work order online it was nothing but professionalism. Smooth communication, with current live updates. Very professional techs and arrived within the hours stipulated executed their job flawlessly. One of the best customer services I have ever experienced. Very Impressed.

The men were very Professional and knew their work, did a great job and would recommend CHW to people I know when they need work and a policy that is fair and reasonable. Good to see men that like what they do. Thank You CHW.

Notified Choice online after 5 PM one day and had a technician at the house at 10:15 the next morning. Edward from Prompt Appliance was very courteous and professional. Very happy with both Choice Home Warranty and Prompt Appliance!!

Air repair. The guy from Economy Heating & Air was very professional and courteous. He explained the issue and his solution. I was very pleased with his service. Due to the Covid19, he did keep his distance while diagnosing the issue with my air.

Re-Key. It was scheduled the same day and came out to see us right away, The Locksmiths was extremely helpful. Downside is it only covered 4 Door locks, I needed more and ended up still paying about $100 for what I needed.

Water Heater was leaking. James at 3Js Plumbing Services Inc was on it right away. When the Tenant couldn't be there for the appointment, he rescheduled. Kiisha in the office was just as helpful. Thank you for providing great service!

Samsung refrigerator Not freezing. I requested service and was updated the next day and we had an appt scheduled with 24 hours of that Notification. I had some qualms about A&E based on reviews but Choice helped ease my mind about the techs experience. I am glad they did, A&E came even earlier and the tech Anton was amazing. He was courteous, knowledgeable and fixed a bad repair job that he stated the outlet store we purchased the fridge from must have rigged some quick fixes. I appreciate the swift response and will definitely recommend Anton!

I was very impressed with the Appliance Rep that was sent. He told me that the washer needs -2- belts and all will be well. I NEED THE REPAIR TO BE DONE ASAP. I am drowning in dirty clothes. Thank you.

Pool heater. Told you It wouldn’t turn on. He sent a pool company out here. They charge me $45 to tell me that you don’t cover the circuit board. Ridiculous. That is the one part that could possibly go wrong on this piece of equipment. I pay a monthly fee but I don’t feel I should have to pay again if you’re coming out just to tell me that is not covered. Not very happy.

The check arrived at my house. Put in the first garbage disposal and it leaked. He then turned around, went out to the track and got another one and what appeared to be the head technician he installed it. No problem. Cleaned up the mess and was on their way.

Choice came out 3 times to check on our oven over the past 5 weeks. At first the bottom oven did not work, then it was a control board and finally everything shut down. The first cash buy out did not match up with our expectations, but after reaching out, we are satisfied with the buyout offer received.

The customer service was fantastic. It was quick and precise. The customer representative was great. He was very informative about the home warranty. He was fantastic. I was on Choice Warranty website and I received a call immediately. I was very impressed. A friend referred me to Choice. She is very pleased with your great customer service. I hope I received great service. I will also refer my friends to your company.

HVAC. Mr. ** was absolutely delightful! We had a late appt; and he called early to tell us it would be 5:30 or 6:00 before he arrived. And it was. But within about 15-30 min he had us up and running and our house cooling. After 2 nights in a very hot house, it was wonderful to sleep on a nice cool house and get a good night's sleep. Thank you.

I have had the opportunity to use Choice Home Warranty on several occasions and have not been disappointed. Once I put in a claim, I am always contacted within 24 hours for an appointment. Within 48 hours after making the appointment, someone is at my home resolving my issue. They’ve never needed a return visit. Kudos to CHW. They do it the right way.

AC Compressor not starting. 1st Choice HVAC was outstanding and was available when I needed the problem solved quickly. The ability for your warranty to quickly approve the repairs was paramount in getting my system and family taken care of.

This is truly the worst company I have ever interacted with. I paid for a yearlong policy and they refuse to cover anything. On top of that, HORRIBLE customer service. Rude people who won't help at all, take days to return calls and all profess to be able to "do nothing" to help, even though they are case managers and customer service reps. I asked for a refund and they refused. Choice Home is a SCAM, do not be fooled by them. They will take your money and not pay to fix anything in your house.

Not dissatisfied with the Omega Co. Dissatisfied with Choice Home Warranty. The company Omega Htg. & Air is very professional to work with. The problem seems to be Choice Home Warranty will not accept their advice that the air handler needs to be replaced and sent them out to seal something and supposedly put in Freon. Now they say Choice Home Warranty wants to send another company out to check the same AC. This is not the time to have numerous persons coming and going from my home. We are trying to avoid people because of the coronavirus and you want to send out more people and not fix my air conditioner.... This is not right. Either finish the work at hand with Omega or kindly let us know if we need to seek legal advice on this mess. We have been sitting in a hot home with temperatures in the 80's and Choice HW wants to put a bandaid over a broken A/C....

My garbage disposal was leaking. I placed a service ticket via the internet. Immediately received a claim number and had a Plumbing company contact me within a few hours. They came out next day, did a inspection and recommended it be replaced. They notified Choice Home Warranty and was back in two days and replaced the unit. Great service and response!

Plumbing/Toilet. The technician was professional, polite, and efficient. He went out of his way to explain the repairs he had performed and took all the precautions needed with the current pandemic. This was my first experience with Choice Home Warranty and I was completely satisfied with the whole process from beginning to end.

Both are still pending. I have requested a denial on the water heater leak. The washer claim has not been completed as we had to change repair firms. The denial by Choice Warranty is completely illogical and I would like to discuss the situation with the person who makes the determination.

Easy to schedule repair with a qualified plumber. They arrived quickly and checked the warranty which was still in effect, The part was ordered and should arrive within 3 days. The only thing annoying was that I was charged for shipping (a minimal amount $10.51). It was my understanding that the $60 fee was all I should pay. I hate being nickle/dimed.

The outcome of fixing my dishwasher was receiving a payout to buy a new one. The repairs cost $8 over your $300 threshold and my dishwasher was easily valued at $500-600 new. The payout I received was $179.99 minus the $65 it cost me to pay the technician to come out. I can’t come close to purchasing a dishwasher for that price. ($115) I paid $750 for a new dishwasher and $150 for installation and removal of the old dishwasher, it would have been way more cost effective to fix my old dishwasher, this company advertises replacement of appliances, but obviously that’s a joke.

I placed a claim online Friday night and got e-mail response very quickly. The Walker AC Service Company called promptly Saturday morning to schedule me. They worked around my work schedule and I was very appreciative of that. They arrived on time, were courteous and went right to work and fixed our problem. We are very satisfied customers with our Choice Home Warranty!! We are in the cool right now!!

Very thorough, identified problem/cause, Designated proper parts to repair. Installed proper parts to insure system was repaired and fully functional in all modes. Tested all modes and demonstrated proper procedures to Owner. Left area clean with a fully operational Air Conditioning System.

I not satisfied due to a tech worked on my air unit then told Home Choice Warranty that the fan had to be replaced and that he was going to clean the unit out also. Home choice took it as the fan wasn't working because it was dirty and didn't want to pay my part fees. But the tech was just saying he was going to change the part and clean it out because that was part of what he do. The tech just wanted them to reimburse for the part. So now I'm stuck paying service fee and paying for the part.

My ac unit outside fan was not spinning correctly and making a lot of noise. I put claim in online and had time to repair within the day, service guy showed up next day, fixed ac fan motor and I paid copay 60 and warranty exchange fee 60 since it was still under carrier warranty less than 5 years old. Overall very good. No issues and this is the 2nd call on that ac unit, first one same prompt service and fixed.

Jennifer was very professional and helped me feel at ease about your company. She was proud to be with the company 8 years and was a true testimony to the services provided. I was glad I looked at Abenity to see if I had any employee discount other than going through the realtor as this saved me $100 dollars!

RE-CHARGE AC WITH FREON - ENOUGH? Two things. He charged it indicating there was a small leak but this morning when I turned it on and the temperature outside was 75 degrees, it took two hours to cool it from 78 to 76 and I finally turned it off to go to work. Second: I was told that when I joined if we had a company that we had for a while and knew our systems that we could provide the name and phone and you all would consider them. I put the name of our provider in and it was totally ignored. Sounds like a little false advertising to me. Plus not a good business practice.

Phil ** was very friendly and informative when he contacted me. He explained everything to me and he gave me all the details regarding the different price possibilities. He did a great job in selling the policy. He gave me the special price because I mentioned that George Foreman recommended company.

Evaporator is leaking refrigerant. I have been billed by Choice to pay $ 780.00 dollars to fix my AC unit when this work does not involve the extra labor needed to install an evaporator coil. I know what is involved in installing an evaporator.

The plumber was great. Unfortunately we won't be renewing with Choice. We have been loyal customers with Choice for over 6 years. Instead of being there when we needed them the most, they find their little loopholes so they pay nothing. So we will go with a company that takes care of their customers or save our money so we have it to pay for problems when they arise.

I really value you all as a company and I will recommend you all to family and friends. I am extremely satisfied. I really love Choice Home Warranty and I am very happy my daughter told me about your company again thanks.

The problem with the Air Conditioner was a bad starter. It was diagnosed & corrected promptly resolved. The response from Choice Home Warranty was extremely quick. The technician was knowledgeable, courteous and pleasant to deal with. I highly recommend Choice Warranty.

I had called Choice before I actually purchase my home to see what a warranty might cost. Once the purchase was made and moving in was accomplished, I did not remember to call for a warranty but Choice called as they had noted when I should be closing. I had in the meantime looked at other companies and Choice was the most affordable and had excellent coverage and ratings.

We had an excellent experience with the Just Cooling technician sent out to fix our A/C. He was friendly and knowledgeable. His skill set was right on target and he fixed our A/C fairly quickly. He also included a few tips to help us.

We have had to call Choice Home Warranty on 3 different occasions now and each time they completely took care of our issues. It was fast and very convenient.. Using the online claim center is just as easy and convenient as calling in your issue. Thank you choice home warranty!

Tech not GE or Kenmore Qualified, delays in scheduling, parts and repair delays, much better experiences in 2020. I recommended 4 customers, 2 renewed for another year. Dryer wrong diagnosis - igniter is working, no damage to control panel, venting system no debris - tech didn't open unit, look into the test window, simply ordered parts. Washer - excessive vibration, switch binding, said he ordered parts, unnecessary to change electronics board, tech unaware how to reprogram, made the problem worse.

Not sure why there was a service denied, read the reason but it makes no sense to me especially if your company is in the fixing business. Every claim lately seems to be pre-existing issue. Confused and disappointed. Can't wait to hear what the case manager has to say.

CHW Has displayed horrible services.. The advertising is not indicative of what’s stated. Contractually, it seems the customer is always respond for large sums of payment for service. In addition, long wait times for callbacks, authorization department inadequate and provides confusing protocols. Will not recommend CHW. This is a “Buyer BEWARE” company!

I submitted a claim because the upstairs HVAC System would only blow hot air. The claim was authorized for my technician to repair. My technician repaired the system and I paid the $667 bill. Then Choice Home Warranty tells me that the repaired item was not a factory installed part. I have never heard of that terminology, except when dealing with an automotive repair. The HVAC system was installed in 2006 and was working fine when I signed the contract with Choice. I have started researching other warranty companies.

I recently had a A/C unit fail while out of town, upon return I placed a call, it took a day or two to get a service tech out as I live in a rural mountain community, they found a bad control board in about 30 min. It had to be ordered, after a couple more days it was replaced quickly (30 min) and freon added, working great. Since I have two units it was not critical and the delays did not have any effect on me. Worked out good for everyone!!

Happy with Troy ** and his Service. He called back when I asked him and answered all of my question needed. I will recommend Choice Home Warranty to others who are looking for great service and good deals. The payment plan will be great for me as well.

Plumber came out and needed to order faucet. I thought it could have been purchased at the local Home Depot or Lowe's. It ended up taking several extra days to get the faucet fixed. Plumber ended up taking over a week to fix faucet.

Our A/C went out late Thursday night. We did not discover that it went out until Saturday. I submitted a claim online Saturday afternoon. Within 15 minutes, CHOICE had scheduled a company to come and take a look at it Monday morning! The company showed up when they said they would and in less than 30 minutes, the repairman had contacted CHOICE for approval to replace a fan motor, received approval, and made the repairs!! I wish this was the only time I had used CHOICE and could tell you that it works this way all the time, but that would not be the truth. I have filed two other claims in the past for other appliances. Both of those did not go near as smooth as the A/C repair and both were rejected. So, I'm still on the fence with CHOICE, but this last claim went way beyond my expectations!

My plumber was all what I expected! Courteous, on time, had all he needed on his truck to fix my plumbing problem, and was done in a timely manner! He was appropriately covered to protect me from any Corvid-19 germs as well!! Please send him back to me if I have any more plumbing issues!!!!

The company is not anywhere close to being on top, file a claim and wait days to be contacted, if you get your own contractor in an emergency Saturday for instance you will not get a call back since they are closed, if you pay for a repair you are out that money. Not worth it if you have to cover everything yourself which I had to pay for my AC repair on a Saturday $1300. They denied my claim. Save your money for with 210 or anyone else for that matter.