Choice Home Warranty Reviews

On Thursday I placed a service call with Choice for my washing machine. A technician was sent to my home the next day. He wouldn't accept a debit card as payment for the service call so we had to get cash to pay him (would have been good to know that beforehand). He stated he didn't have the belt to repair it but would come back on Monday and someone needed to be there. On Monday we made sure someone was home all day. No technician and no call. On Tuesday, tried calling the technician but he wouldn't return a call. Called Choice and they stated (after placing me on hold to call the technician) that the technician would call me within an hour. No call.

This is the first time I have used Choice services. They acted on the request immediately and repair work was done within 1 day of raising request and was completed with full satisfaction. Choice was able to respond all question immediately. Thank you.

When I called in to sign up for a month to month the sales rep was telling me about another plan. When she was done she asked if I wanted that plan for further savings. I said NO over and over. It really made me feel bad. But I signed up for the month to month even though she was pushy and made me feel bad.

We won’t use Choice next year. We’ve spent years with Choice and every time we lose an appliance, we come WAY out of pocket to replace it PLUS the $45 fee. It’s been horrible honestly. Choice says they will help but they give only a 1/3 of what you can find a new appliance for. I just don’t trust them to help us cover our appliances. Never again.

I had been looking at getting a different insurance for several weeks now. I believe Roy worked very hard and was able to get me the very best policy that fitted our needs at a great price. I did not feel pushed to go one way or the other but felt like Roy explained all the options for me where I could understand them. Thanks Roy for taking the time to work with us.

HORRIBLE HORRIBLE HORRIBLE company to do business with. Scam artistry at it's best!!!! Please avoid by all means!!!! On May 9, 2019 I was called by a gentleman named Barry from Choice Home Warranty because they could see where I had been researching warranty companies....anyhoo Barry told me all the enticing benefits of being with Choice. I told him from what I was hearing he sparked my interest but before I can commit to anything I would need him to go over my CURRENT warranty contract with me and compare if they covered all and if not more than my current company. Barry said yes, yes, yes, to all my questions. That and the level of professionalism Barry showed is what made me even change over to Choice. Now let's fast forward to 12-13-19 and $313.36 in contractual payments when I have to file my first claim.

I contacted Choice on Sunday. As my shower was backing up with toilet paper. Repair company came out two days later on NYE. They snaked one of the main lines and the problem was fixed in less than 20 minutes!

So I had a repairman come out and fix the problem, they do not pay for valve replacement in your heater system, now they say they will fix any components, so I'm out of pocket money of $380 plus what I have been paying for a warranty for 6 months I'm out of that money also never again, I've been better off replacing the home unit.

Cynthia really sure of herself and the insurance was what she was sure that I needed and I do. She explained to me how the homeowners insurance I have with Allstate is not enough. So I was sure that I was under insured.

Updated on 06/15/2020: A/C Repair. Choice had me an appt for repair within 24 hrs on a weekend. Fantastic! The technicians showed in the window that Choice gave me, I would have liked the technician to call me in the morning to confirm when they were on time after I contacted them for a proposed show time. They quickly diagnosed the problem and repaired the defective part with 30 minutes.

Technician was very polite and responsive to my plumbing issues. Believed to have located the source of my troubles. Took extra care in returning things to as they were when he arrived. Technician had necessary tools and resources for the work assigned. Care and caution was used to create an opening in my wall in an effort to find the source of my problem.

The technician who came was very friendly and professional. He automatically knew replacement would be needed and appropriate based on the symptoms and had a new disposal with him. He completed the job in about an hour. Very pleased with the service.

Glad I have signed up Choice Home Warranty. They did great so far and all my claims were taken care. Customer representatives are very friendly and guide us wherever required. Service people also very nice and helpful. Thanks for Choice Home Warranty.

I’ve been using Choice Home Warranty (CHW) since December 2017 after I switched from other company. I called them to repair my washer and dryer machines on 12/16/19, they answered the phone quickly, the representative was nice, friendly, and professional. They scheduled technician to come out to repair machines within two days. CHW offered me cash to buy new machines in one week after the technician could not repair. CHW is the best with decent premium cost and low service call fee. Their repair contractors are nice and professional. I highly recommend CHW to homeowner, friends and family who need home warranty.

Tell me one thing and the repairmen another. Told me you gave the tech the ok to perform the job then you tell the tech he needs to get another payment from me to cover his expense. My ceilings not that high. I fixed it myself years ago before I had the contract. An 8ft ladder was all that was needed to reach the fan. The tech himself was a good guy.

Choice Home Warranty will not cover your claims and lie about it. I am been waiting for my dishwasher to be fixed. The Choice home warranty first asked me to get the technician to come look at it and pay him 60 dollars. Once the technician told Choice Home Warranty what the issue was they said they will not cover it. After calling them for months and not getting any responses they finally said they will only pay 100 dollars for 250 dollar repair. Now I have to pay out of pocket to fix it. Choice Home Warranty LIKES TO CHEAT. Never buy this home warranty.

Helpful stuff. 24/7 service. I got a great rate. We came to know about this company from one of our friends. We got even cheaper rate than them because there was a promotional event going on. Very happy with the purchase.

As I told Michael **, I don't know if you recorded our conversation or not, or if you kept it. If you look up the people you sent out, First Stop Appliance, on the internet you will see just what kind of "professional" loser your company uses. This has been the most irritating and frustrating ordeal I've ever had to deal with. I thought you used reputable contractors to work with your customers, apparently I was wrong. Judging by the way they and you treated me I can only assume that not only are First Stop Appliance not a reputable company but I guess you're not either. I want to thank you people for absolutely nothing. I can't believe you would hang a customer of yours out to dry like that. I would be available to provide a more detailed account as to exactly what happened but I'm sure I won't hear from you again.

Initiated claim Saturday afternoon and tech was assigned same day with an appointment for the next day first thing in the morning. Tech had the heater blower motor replaced and heat back on in 15 minutes. A very pleasant experience.

Clothes washer - not spinning properly. Too much water remaining in clothes. Have to do rinse and re-spin on extra high for the water to drain properly and clothes to spin so that they can be put into the dryer without water dripping from them.

I had a 38 year old wall oven thermometer go out requiring a replacement. They offered $449.00 as a settlement to buy a new 24 inch electric wall oven. I did my research and found out that a replacement starts at $550 and more for anything decent! I had to call my adjuster twice, in tears, to get the $ amount increased, the finally agreed on $550.00, I had to pay $588 for off brand plus installation fee. Overall a very stressful transaction!

I’m satisfied with the contractor that came out. Prompt, pleasant and professional. CHW indicated replacing was cheaper than fixing. However the replacement funds were not for full replacement. Needing resolution I agreed to the second amount offered as it covered most of the cheapest appliance. I had to come out of pocket approx. $100.00+ retrieval and installation of the replacement. Contract indicated fixed or replaced, not "We’ll offer what we’d expect to pay." Probably won’t renew. :(

Buyer Beware with Choice Home Warranty, they will make up problems to avoid paying you despite professional technician opinions. We had a small crack in our furnace, in the heat exchange. Our furnace is 26 years old. Two separate technicians from two different companies, both came and took a look at it. Both agreed that the crack was due to age and normal wear and tear. Choice Home denied coverage claiming it was moisture damage from a non-existent humidifier. There is no humidifier attached to the furnace and there was no leak. When we told them that, then they claim that they will deny coverage because furnaces are supposed to last 30 years and since ours is not 30 years yet, moisture must have caused the crack. Never mind the furnace is 26 years old, and two actual professional were confident in saying moisture was not a factor. How dare our furnace break down 4 years early, the nerve!

We had a fire in a electrical outlet in our 12 year old's room. Nothing was plugged into this outlet and her bed was right next to this outlet. When the electrician came he made his recommendations and submitted the claim after we paid our 65.00 copay. He did not fix the outlet that has exposed wires showing in our 12 year old's bedroom and you denied our claim and now we have to appeal while our daughter's room has exposed wires showing. I am very disappointed with this process as electrical is nothing to play around with and I would have thought to say the least that an outlet would have been placed to cover the exposed wires as this is a safety issue to me. So would I recommend your home warranty? Sadly right now I would have to say no.

Ordered service for a very small gas leak found in attic during home inspection. Had to pay 85.00 on top of my monthly service fee, And all that was done was pipe fitting needed to be tightened. No parts needed no repairs. Plumber was very professional and friendly.

I was on the phone 1 hour trying to get the proper help for my refrigerator. I paid a lot of money for the warranty for 1 year. I have never filed a claim before and the 1st claim I filed was passed around and around. & I finally gave up after 1 1/2 hours. As a realtor I will never use this company again.

I am thrilled with the customer service that I received from Choice Home Warranty. The first claim I reported was handled in a timely fashion with speed, and efficiency. The repairman was knowledgeable and pleasant. The service far exceeded my expectations. I own a vacation home in Florida. I will be calling Choice to protect that as well. Thank you so much for such a pleasant experience. I would recommend CHW to anyone.

I am a landlord who has owned several rental homes and commercial property and have used other warranty co. with great success. Choice dropped the ball at every turn and I cancelled my policy. Basically in a nutshell we had a high water pressure problem from our main water line in the house due to a bad pressure regulator on the main water line as diagnosed by their chosen plumber, damage was caused to the power vent on the water tank and damage also to the tank itself. The high pressure in the house and the high pressure in the water tank damaged the thermal expansion tank.

The Tech arrived early, diagnosed the problem and solved it. We are very happy and would recommend Choice Home Warranty to everyone we know! My brother is already going to call Choice Home Warranty for coverage. And if he likes the coverage he will also recommend other family members and friends.

I have filed two claims and have had to file reimbursement with both claims. You sent me an email that you found someone a day after I had had the problem fixed myself. When I called your contractor to tell him, he stated that he was not planning on coming that day between 7 am and 11 am. He was only going to call me and set an appointment. This was a stoppage of water in the plumbing system. This problem could not wait. It needed to be fixed ASAP. It has ruined my carpet in 3 rooms and that is another expense because of waiting on you to send someone before you told me to call my own tech which I did.

First of all I think that you need to know that I am a Licensed Real Estate Agent here in Corpus Christi and I have a lot of influence on my Buyers when it comes to choosing a Home Warranty. I had a Home Warranty with American Home Shield for 2 years and became unhappy with them, when I had a leak under my Kitchen sink during the Christmas Holidays and their only plumber that they used in this area (Population 350000) could not get to me for 5 days. So, for 5 days I couldn't use my Kitchen sink. This summer I researched and talked to several different Warranty Co, and decided to go with your Company and I even bought a Contract for 5 years I think.

The woman who took my order was pleasant and knew the answer to every single question I had... and there were many! I now feel more comfortable owning my own home with a warranty to assist me for those emergencies we all dread.

Our home is only 3.5 years old. At the two year mark, I decided to purchase an extended warranty mainly to cover the A/C. Having lived in 3 homes prior, I’ve both renovated and built. My last new home’s A/C unit was ten years old and I sold it with no issues with the unit at ten years old. Unexpectedly, an annual routine maintenance uncovered a leak with our coils upstairs. What a surprise calling to actually use the warranty, only to be told it isn’t covered. I’ll be canceling the warranty and saving the extra money each month. What’s the point in paying (even with a new house) if coverage is going to be spotty. Sad experience.

We have a few properties under Choice. We sleep better at night knowing they’re covered and will be taken care of if something should go wrong. They are easy to contact and send someone out within a day. Brett, in sales, is who I call with any question. He is always patient and tries to answer even if it’s not in his department he’ll direct me quickly to where I need to be. Customer service is so important to me! Thank you Choice.

I’ve been with Choice Home Warranty for a couple of years now and have always paid my monthly payment on time. On Christmas Day our water heater went out! My son went and looked at it and said there were no leaks and the unit looked good! After troubleshooting the issue of the pilot light he determined that the thermocouple was bad and needed to be replaced or a new water heater purchased. I told him I would just make a claim because that’s why I pay monthly to protect my appliances around the home. The contractor they sent out wasn’t even a certified plumber! He tells me that the tank is leaking and I would have to buy a new hot water heater. Needing to shower and get this fixed I agreed and asked why my policy wouldn’t cover it. He told me they won’t replace if the storage tank had issues. The storage tank was fine and full of water. There was no water anywhere in that area! The guy even told my son he wasn’t a plumber.

Everything went 'dark' one night when I pushed the electric blanket on. Breaker would not fix it! Electrician came out and located problem with ceiling fan. All's good, but fan probably needs to be replaced. Return visit scheduled for Monday (today is Friday). Excited to have my bed and lights working again! (And I don't have to sleep in the dark)!

Customer service/Sells rep was awesome! Very kind and professional! She told me what the home warranty would cover, how much it would be, and she offered me different options for payment plans. I am pleased with the service provided!

I had service on my built in over in November and it took over a month to get it fixed. No thanksgiving cooking - not happy. And then in December they had to come out again - different problem. So no Christmas cooking - not happy. Still waiting for it to be fixed.

I like the idea that you had several different plans to get the most savings, I especially appreciate the senior discount and the fact that this reduces the amount I had been paying my former Home Warranty Co. Emmanuel did a very good job of explaining all the different plans, but I was a little confused when the money was charged to my account today when I didn't want to transfer to your company until the 1 Feb 2020. I just was shocked when this was drawn from my account today since this is Dec. and I am always running a little short of cash. It's no big deal, I had to transfer money from another account to cover this charge, I was confused because we'd been talking about paying in 4 month increments and as I found out that was another plan we had discussed earlier. I am a senior and don't catch on as fast as I should. But overall I am happy with the plan I got and I will recommend your company to others.

Both major claims were denied because of corrosion. The warranty company is aware that there may be some corrosion on the evaporator coils, so they use this as a lack of maintenance and denies the claim. As to the tankless water heater that was leaking leaked into an electrical component and caused the wire to corrode. End result denied due to corrosion. Additionally, they made up the the entire system was corroded which is completely false and fabricated. The authorization representatives coerce the technicians to say that it's possible corrosion exists in places unseen therefore the representative makes the assumption that the reservoir is corroded without thorough inspection. This is the biggest scam going and hopefully the states regulate them more and the courts send a message to companies who are scamming people out of millions of dollars and not doing the repair.

The fellow who we talked to was very nice and could answer all our questions we had. Did have to call C/S because an opt. item was left off our policy but he was able to correct this with just a call.

Called to make a claim. An appointment was set for a technician to come out. The technician was very thorough and was able to find the problem and submit the issue for approval. I received an email shortly after he left advising that the repair would cost more than the dishwasher was worth and I was offered a cash settlement to replace the dishwasher.

On 2 different occasions I submitted claims that were denied. After reading the fine print they should have been denied. My issue is that Choice did not proactively deny the claims, instead they scheduled technicians to come out my home, have me re-arrange my schedule, then have me pay $75 dollars to be told that the claims are not covered.

I was with a different home warranty for a long time. This year, I got moved to Choice warranty based on the reviews and price. However, my experience is really bad so far. First of all, they don't have good field coverage. They always go with an independent contractor, who seems to be not interested in resolving a customer issues. Their technicians don't care about the schedule. They show up whenever they want. The home warranty added a lot of stress to me and my family.

I filed a claim on my furnace. CHW sent service person out and it was determined my furnace heat exchanger had crack. Claim was denied, so I filed appeal. An appeal manager was assigned. I got a second furnace repair person (at my own cost) to check furnace. He determined furnace heat exchanger had cracks. Following CHW rules, my repair person and I called CHW authorization dept. CHW dept said would send email for how I can be reimbursed. Never received emai. Called CHW appeal manager, he said claim denied and everything that my repair said had been changed. So, ask for copies of all photos and reports submitted by CHW service providers. CHW refuses to provide copies.

The man came and told me I need a heat strip and a little freon.. So I guess I am not covered.. They said that was not covered on an older system. So now I will cancel this warranty because they do not honor it... and I even picked him up because he ran out of gas and I brought him to go get some with my neighbor's gas can... Hey George your company lies.

I requested and you delivered, just Better Heating and Air were great, Joe was our service person and he was very informative and Pleasant. He took care of the issue in a matter of minutes, thank you again for your services.

Please avoid this company at all costs. They refused to repair my Kenmore Elite Refrigerator which was well within warranty and had suffered an issue with the compressor. This was a 2016 model and was well within manufacturer warranty as well. They required me to connect with Sears who ended up sending the parts. After the parts arrived, they refused to send a technician to complete repairs. As a result, I ended up paying for the parts and repair. Overall, a very very dissatisfying experience. I urge you to avoid at all costs.

Water heater malfunction. The tech that came was very professional and knowledgeable. Found the problem right away. We were pleased with the service we received. Customer service was helpful on the phone when I reported the problem. I called Saturday evening and someone was here on Monday morning. Wasn't an emergency so that was acceptable.

I found out it is very hard to get them pay for any repair under warranty... they always come with reasons for not to pay... I had to cancel the policy and will never go with them again. I was wasting money and time.

My experience signing with this insurance company has been a pleasure. I asked a lot of questions, and they patiently answered all of them. The pricing is very reasonable too. I feel like I will be well taken care of with company.

I requested a quote only and then was inundated with phone calls. All I wanted was to shop and compare, so it was frustrating, particularly when I was working each time I was called. I did eventually purchase the plan, no thanks to the endless efforts to call and talk it up. I almost went with another company based on principle alone, but my husband vetoed me in favor of saving $50. In the future, one call would suffice, not 30 seconds after getting the online quote.

The guy that helped me pick out my policy did a great job at explaining everything. The only concern I had is he misspelled my street name on the house I have covered. Call back and they fixed the issue right away.

I filed claim online on 12/19 'cause my heat was not working right. It took them Dec 23 rd to get some to my house. He determined it was the blower motor so he sent it in to Choice. They they sent me a response the next morning. It has been determined that the blower motor has failed and is now in need of replacement. This will be a covered repair. Additionally it has been determined that due to the blower motor assembly being obstructed by the gas valve and the burners, the technician is unable to access the motor to make the covered repair, the technician will need to remove these two components to gain the required access. Please refer to your terms and conditions section F number 2; we are not responsible for providing access to or closing access from any covered item which is concrete-encased or otherwise obstructed or inaccessible.

I paid over a thousand dollars for a warranty, I even paid extra for ice maker coverage. My ice maker stopped working a few weeks ago. I called Choice and made a claim. They did send out a repairman who was very nice, he determined that my icemaker malfunctioning was due to normal wear and tear. He said he would relay this information to choice. I received a email 2 days later stating that my claim was denied for a manufacturing defect. I’ve checked with Samsung and there is no recall on my model refrigerator. The refrigerator is less than five years old and up until three weeks ago the icemaker was working great. I still don’t understand how Choice made that determination from my office in New Jersey. I think this is just a ploy from them to not pay for my claim.

Contacted CHW for two separate issues. Was denied both times. I received the policy with our property purchase. At first glance the policy appears to cover a majority of items, A large amount of excluded items...many within the covered ones...become apparent after reviewing the policy details. This creates a buyer beware situation. A property purchaser may believe he is getting a warranty which will cover more than it actually does. Know what you are getting and not getting before assuming anything.

I look forward to working with your company. Your representatives were easy to speak with and respectful of my time. They did a great job finding me a good deal. Thank you for your service. Bernard did a great job and called when it was convenient for me.

We were pleased that Choice Home Warranty issued a claim number quickly and that a technician came out to check out the microwave in a timely manner. He verified what I suspected, that the magnetron died. Parts were no longer available so CHS issues a check for $169.00 to replace the microwave. That's where the dissatisfaction comes in. The money isn't enough to cover the cost of another Maytag Over the Range Microwave. The tech was great but CHS doesn't really replace the cost of an item or the cost to purchase one.

Read bad reviews and hope I do not have to experience the problems with Choice Home Warranty. When I put in a CLAIM. I hope CHW honor their contract. I found out that I on a monthly contract. That is good.

Checked the claim after filing it over the phone. Many, many mistakes, such as what appliance and the problem. Only half was fixed after an email response. Please have someone answer that understands English. Because of the description, no one wanted to work on the issue. The appt to LOOK at the issue is 10 days after initial call. Who knows how long after that. I am diabetic and NEED my refrigerator. Problem was that the back half was freezing things solid. Can't afford an issue like this for that long. My 3 insulin products are most surely damaged. 90 days of each down the tubes! I think this could have been handled a whole lot better.

Tasha was assigned my case was very helpful in resolving my claim. My claim on my refrigerator was initially declined. The starter on my compressor needed to be replaced and my ice maker would not crush ice. I was told I did not have coverage on ice maker but that was not true since I specifically asked for this and Tasha did see that I was correct. She was helpful in getting this resolved.

I was satisfied with the Technician's work, however, when he repaired the leak under the sink, the faucet which had a steady drip (which I mentioned when I made the Claim) must have somehow been connected to the problem of the pipes leaking under my sink because I am still having a problem with the dripping water under my sink. As the technician said,if the faucet is leaking, I will continue to have a problem. Not happy or completely satisfied.

Aaron with Riprick appliance was prompt and immediately diagnosed the problem. He needed a part in order to repair the oven. He located a part and told us when he would return to complete. He was again very prompt and replaced the part in about 15 minutes. He is a very efficient and courteous young man!

Easy call, friendly service. Fair pricing. Quick response. Phone call was quick and simple to the point. Agent answered my questions and assured me of doubts I had. Offered me the senior deals. This seems to be a good deal but only time and need will tell.

I should have known that I would have problems with CHW from the beginning. I originally had decided to go with them as a warranty company because they had amazing reviews. Well I went in and filled out the information that was asked of me and immediately I had a phone call from one of their agents. He was so rude and made me feel like I needed to go with their warranty company for the next 3 years. He did not understand that I didn’t want to do that. He harassed me about not having money and made it seem as if I was just being “cheap.”

Service was good once the tech arrived. Your wait scheduled between occurrence and repair was too long. The time was almost two weeks between occurrence and service. If I had had no heat I would have had to leave my residence.

We initiated claim to fix a broken water dispenser and a repair person was sent out. Although he was able to temporarily resuscitate the dispenser for a day, it quickly stopped working again. As requested by the repair person, we contacted them again, and the person said he would return to complete the repair properly. He never showed, but later reported to Choice Home Warranty that the matter was closed, the item was fixed.

My Heating unit was blowing cold air so I placed a claim with Choice Home Warranty. Less than 24 hours later, my problem was resolved. The online claim submission was easy. CHW responded quickly. The technician (Rutledge Refrigeration) arrived at my house during the window they stated. Brian was very professional and well-equipped to fix my problem. Kudos to CHW and Brian.

REPLACE GARBAGE DISPOSAL. Loud clanging sound. Had to immediately turn it off. Nothing in drain. Serviceman was very polite and courteous. Arrived right on time. Excellent customer service! If you are looking for a Home Warranty, Choice Home Warranty is the one to choose.

Our 20 year old furnace stopped working due to cracks in the heat exchange. The failure occurred In the dead of winter in Chicago. CHW denied our claim based on a theory that water leaked in exchange and cracked occurred as a result of corrosiveness. In my opinion, CHW used this allegation to avoid paying a claim. I've of other customers having the same experiences as me. I'm done.

Two weeks into the job and I am still waiting for the repairman to come and take care of this problem. He promises me a 3 hours window every time and then not show up. Lenny came to my house last Saturday. Opened by my Dryer and left unfixed. Currently I have a dismantled dryer sitting in the house and nobody to fix it. I am sick of hearing his sobbing stories and how he is tied up with another appointment or he is in the hospital. He tells me that he has a forty years of experience. I can only feel sorry for all the people he has serviced. This has been my worst experience with Choice Home Warranty. Please take this repairman of my job and have someone serious enough to come and address this issue.

Had a problem with water leaking straight through the garbage disposal. Called the Choice Warranty folks on Friday and they scheduled an appointment for Saturday. Got a call from the company Saturday morning asking if they could come early. They arrived a half hour later. The service man rapidly assessed the problem. Had a suitable replacement in the truck and replaced the faulty unit in 15 minutes. I am a satisfied customer. Thanks. Ron **.

The Technician Choice Warranty dispatched the job to came promptly and was courteous and professional. He quickly diagnosed the issue which was a faulty electrical cord from my fridge. He then followed up with me and returned to replace the electrical cord.

I paid almost $4,000.00 in cash in advance, to protect my property when emergency occurs. Every call becomes an stressful appeal process, in my opinion some of their technicians are incompetent criminals including Home Choice, they request me to pay more in deductible than my contract stated they don't submit quotes for home choice then it becomes a long stressful process scheduling with several technician for a simple repair, my mother 80 years old have, she has over 2 months on and off no heat. They also send 3 different technicians to repair a microwave a year old previously replaced by Home Shield warranty. My previous home insurance comp. They can't fix the microwave. The filter keep blowing a fuse inside the unit. After talking to these idiots they place a long process for an appeal.

Toilet. The worker came in and assessed the problem. It took 10-15 minutes to do. He cleaned up and problem was solved. It only took 4 days to schedule and part of the delay was my schedule. I don’t have anymore to say.

Just want to let you know that I am not happy at all with your company. Every time I have a claim it always seems to be something that is on your exclusion list. This last one was for a microwave that went bad. You attribute it all to a bad magnetron and you are not covering. The tech said it was due to the magnetron being weak and the arcing was just a secondary problem. Anyway you can you tried to use your exclusions to the detriment of your customer.

I wanted to get protection for my home. I called Choice and was lucky enough to be assisted by one of your team members, Rachel **. She was all business, but she was very polite. She listened to me and suggested the best plan for me. She answered all of my questions. She made the experience uncomplicated. She is an asset to your company.

Choice Home Warranty was fast to respond. I like you can make a claim 24/7. Professional Appliance did a superior job fixing it in record time. Very nice and explained everything. A little disappointed that ice maker not included in coverage.

I just renewed my CHW contract. I thought long and hard about what I wanted to do. There have been so many times that CHW has pissed me off for their lack of honesty about their contractual agreements. The bottom line was that I actually had more repairs than what I paid for the contract. The other thing I want to mention is that there have been many, many times that I never bothered to call CWH for an issue that happened at my home. I just didn't want to hear the BS from CHW. That's right, BS! Things that were actually agreed to in the beginning that mysteriously became items not covered in the contract. To top it off, when pushed into a corner, CHW would refer me to their bottom line.... that they reserved the right to pay or not pay for whatever item is being discussed. One other thing is that there is a dollar limited on the items, another small detail that was never mentioned during the initial sales call at the time of purchase.

Refrigerator service tech very good. Fourth time is good but the only thing is I don’t know how to do anything about it but I’m glad to see that you can see how good it was for me to get it up to you.

I have warranty through this company. I recently filed a claim for heating that will not work. The tech (HVAC company) that came out put in a claim to have my air handler replaced but Choice denied the claim. I was not aware of this because Choice emailed me and told me that the tech's diagnosis was no mechanical failure and no repairs needed. Mind you my heat is still not working. SO I get upset with the tech thinking he was trying to scam me and all along Choice is aware that I need an air handler but keeps telling me the tech said no repairs were needed.

I recently bought warranty from this company and signed for 4 years. The sales person mentioned lots of things and I thought I will give it a try. But all their promises of warranty went off as soon as I submitted my first claim of plumbing. It was a minor issue like replacing expansion tank on a boiler and they made a big deal and I am still struggling with them. It has been a week and it still has not been fixed. They came back saying, it is an old existing issue. I am surprised to get that feedback from them, because no one can keep leaking boiler for 40 days. I have decided to cancel this policy. I have warranty from AHS on my other properties and they worked well so far. I will take another policy from them.

If you do not mind working with techs who are new to the industry or field, building experience and business off your back, or those that should no longer be providing services because they should have retired years ago, this is the place to go. After a month, I finally got my washer fixed. Each visit (4) in total, things were replaced, would work for 5 minutes and then boom, out again. Parts that he put on that he thought would fix it, wasn't and he would remove the new part and replace it with the old part he saved, moving on to what he thought was the problem next, and when it wasn't removed the part, replaced the old and so on.

Agent did not even know what a heat pump was. I had to explain to him about how the unit works. He kept want to know if it was water or oil heater. He finally sent me over to someone else who did help after a lengthy discussion.

The technician was very knowledgeable of my situation. He knew exactly how to solve my issue. And what was needed to be done and how long it would take to install. He gave us a list of popular brands of garage door openers. He also gave us a short history on our old model.

I am disappointed with the coverage provided with choice HW. My GE built-in microwave went out. The technician determined that it needs to be replaced, since no parts are available for repair. Since it cannot be repaired, Choice HW give me some money for replacement. I have 2 problem with this:

I am very pleased to report that my experience on 12/18/19 was extremely pleasant, quick and successful. Lee, our plumber from Un-stopper, was right on time and reseated our toilet repair quickly and professionally. We couldn't be more pleased with the Service provide by Choice and Lee at Un-stoppable Plumbing. Sincerely, Stephen.

Response was quick and repair assigned very quickly. Follow up from vendor was immediate. Repairman called within the promised time and gave arrival window and he was prompt, polite, and knowledgeable. Motor on garage door needed replacing so call was made to CHW with options offered in just minutes. Price was great and repair was finished quicker than estimated. Merry Christmas to me!!!

My claim was denied on a technicality costing me $$$$ right before Christmas. Why am I paying Choice? The technician was shaking his head and stated "this is why I don't do warranty work". USELESS CONTRACT!!! The technician needed access ahead of the clogged drain NOT JUST from the clean out. My claim was denied because he didn't specifically state "clean out". Since I grew up in the plumbing business I know this is a total SCAM. Most plumbers are willing to go the extra mile to clean out the drain in both directions since it will prevent a REPEAT VISIT. Thanks for screwing me over right before the holidays CHOICE. And NO he couldn't go through the P-trap under the sink because I didn't want the entire side of the house dumping water in my kitchen. Headed back to American Home Shield. At least they keep their promise. I should've never left.

I answered a call from CHW and spoke with the associate Dexter **. After being on the phone for a question and answer period, I made the choice to accept his offer which was offers too good to refuse. If everything will be as he explained it to me I am sure we will have a very good relationship.

The technician was very prompt; he was very knowledgeable and knew exactly what needed to be fixed and ordered part. He told me that this is so simple that I can install the new Ice drawer myself or he would come back to install. This only took about 20 minutes which I appreciated that he didn't waste a lot of my time.

Prompt service. Great value. Always friendly when filing a claim. Riteway plumbing came out and was very professional and friendly. I would definitely recommend Choice Home Warranty for all-around home coverage. Have had them for many years and would not think of changing.

Got the warranty. Turned it in on our refrigerator someone and said they couldn't replace it and earn $8,000 refrigerator. They're only going to give us $780. Do not get them and they're making us wait a whole month to pay another month premium to get their money. Leticia and customer service is the most horrific person I've ever dealt with. Horrible. No customer service skills whatsoever. Do not get this home warranty. You will regret regret regret it. Read the fine print. All they will pay in the very end is up to $1,000 for anything. Nothing is under $1,000.

Heat pump. We found out there was nothing wrong with it at all. We had never had one and didn't realize everything was ok with what it was doing. The tech. did a great job explaining everything to me. He helped me understand putting in a filter and getting my duct worked cleaned would be a big benefit to us.

Not getting cold enough. I put my order through online. It was simple and fast and I got a response withing minutes. An appointment was made with the service company and he showed up on time and was very professional. The problem was an easy fix and all is good.

For the second time this year, I have called CHW to report a repair need. For the second time this year, I have been denied coverage. And in both cases, I ended up paying the full freight on a garage door pulley issue and now on a leaking faucet. Your technicians are great - I just have to pay them the entire amount to get something fixed. Not sure this policy is worth it when I have to pay the entire repair bill. I should have read the entire policy in detail - and there are exceptions to coverage everywhere.

I would like to say this. I bought this warranty confident that they would hold up to their rating however they absolutely have not. Just like most warranty companies if you don't read the fine writing they find a way to sneak out of any coverage if at all possible. For instance I called in a claim for my dryer and they agreed to cover it. They then showed up a week later to fix it. The tech was given the wrong piece and left my dryer in pieces. I then received an email back a couple days later stating they were no longer going to cover it instead would offer me money to replace it.

You can check any order # associated with my account. My experience is the same. I pay month after month, but the two times I sought coverage my claim was denied. You can reference contract sections and sub-sections, but it doesn't change the fact that CHW takes my payments every month and then, cleverly, figures out how to deny coverage. I pay for appliance coverage, but the refrigerator ice maker isn't covered. My HVAC is covered, but not the gas valve, etc...

Just wanted to say that your employee Charlie was very knowledgeable and fair and knowing their products. I would recommend this company to my family and friends. My experience was a very good one, I'm happy with my warranties. A good company.

The service tech fixed the dryer in a professional manner and I'm pleased with the results. He showed up within the time frame that was stated when the service call was placed. The warranty service contract is a great value.

Working with Jayme is a joy. She understands that I'm a new homeowner and walked me thru the process of getting my kitchen sink drain cleared up after some flooding occurred. I appreciate her patience and her willingness to provide all the fine details to me. Though the reason why I'd be calling her would seem like a negative, working with her has been a positive.

I contacted Choice Home Warranty on Tuesday night, the next day a technician called and scheduled an appointment for that afternoon. If that's not great service then I don't know what is. The technician spent about 2 hours fixing my refrigerator. I would recommend choice home warranty to anyone.

Used the online claim request and within a couple of hours they submitted my claim and later that day sent me an email with appointment time. Contractor came out and fixed the issue within 30 minutes. Easy and convenient. Thank you.

Marketing manager Troy approaches boasting so much about CHW. 1 week after policy activation my stove top Exhaust broken. Submitted for a service request, Service guy came and charged money but nothing was told to me. Next day claim was denied. Reason it has to be repaired was mentioned. Why the heck I purchased the warranty, simply a donation to choice home warranty?

Today I spoke with Al at Choice Home Warranty and he was very informative and helped me in making my choice of a home warranty program. I chose Choice Home Warranty. They had a good price and seemed to have good coverage.

Warranty company made it quick easy and painless to have the parts installed to fix my oven. For a small deductible my oven was going within a week. The serviceman they sent out was wonderful. She showed up on time and was professional.

I submitted 2 claims and both times they found a reason not to cover it. They take long to get back to you after the technician comes the 1st time. I was having a problem with my pool filter leaking. They didn’t get back to me in a timely manner so I had to fix it on my own. I was having my daughters graduation party and could not wait any longer after waiting a week to hear from them. After fixing the problem myself I asked them to reimburse me for the parts. They did not even cover the parts. Stay away. They only want your money.

What I did not like was that garbage disposal I had was a Whirlpool medium grade one half horsepower and was replaced with a lowest Badger grade # (1) unit with only one third horsepower. I am understanding if item can't be repaired it was to be replaced with same model, I told you when I opened the claim with what I had along with a full description of the model, serial number and horsepower.

One star is too high for this organization. BUYER BEWARE! I would not recommend this company to anyone. I originally filed a claim on 11/13 because our furnace was not working. Choice initially scheduled a visit with a technician quickly and the technician came out and shared that our over 40 year old furnace would likely need to be replaced. He submitted this information to Choice along with an alternative solution of a new circuit board and new thermostat which is the option Choice funded.

Our first contact was with Kevin. We accepted a one year contract with possibly and annual renewal. This is our first home warranty so we will see how it goes. Our contact with Kevin seemed to go well and he answered all our questions to our satisfaction. We await our contract.

CHW responded quickly to my request for help and assigned a repair service within hours. The repair was accomplished quickly. I have used CHW for the past 3 years and have always had satisfactory service from them.

I recently had a number of home appliances replaced at my expenses. After talking to a relative, I called Choice. I signed up for their coverage and the additional coverage for my septic system. The representative told me the generalities of the coverage and referred me to the website. I signed up and extended the service to a five year contract. Needless to say the exclusions in the contract are numerous and my repairs were not covered. I honestly am considering the cancellation of my remaining contract. Looking at the repairs I have made in the past ten years very few are covered. Also there are caps on the coverage not discussed at the time of sign up.

Choice always responds very quickly. My washer was beyond repair. I received about 1/2 of what it cost for a new one. I'm not sure how it works if I don't take the first offer of cash. If I didn't really need to be able to do laundry I probably would have tried for more $.

5 stars for the second tech they sent out because they wanted ANOTHER opinion on my built in Kitchen Microwave that isn’t working. Both techs said it would cost less to replace it but Choice wouldn’t approve a replacement and chose to pay for parts and repair of the microwave and circuit board instead???? Made no sense to be but OK! Let’s hope it doesn’t break down again after this repair. #crazypolicies

I think 1 star rating is too much. Looks like a total scam to me. Every time I make a claim they reject it by either saying, "You didn't maintain it or it's a part of normal wear and tear." Then after appeals they pay like 50% of the cost of the repair every time I made a claim. My current repair was also declined. I just want them to refund the insurance premium since they aren't going to process any claims ever. The only claims they actually refunded were some bathroom clogging and you don't need an insurance company for that normally. It would be interesting to see how many claims they actually process in a class action suit and audit. Reminds me of the movie The Rainmaker.

Did a good job of explaining what he was doing and how things worked. Well pleased with his getting to our home at the time that was scheduled. He was well mannered and tried to do his best to resolve the problem.

The seller was very kind and nice explaining everything and trying to give me their best price. The ONLY thing he didn't mentioned was the Service Call Fee of $65.00. I don't like that because if something covered breaks and I call you for service, it is because I don't know what caused whatever problem there is in the equipment. If it is easily fixed with just a few dollars, they still I have to pay $65.00 for that repair and that is not fair to me.

Have not used them as yet to schedule a service call but if their response is anywhere near their actions in correcting an error on the contract I shall be quite pleased. All who I spoke with were pleasant and very polite.

This is the worst company ever. 3 claims none paid. Doesn’t offer repair folks for reasonable response time. Does not pay claims. Does not send customer service communication as stated, still no email or forms to complain after multiple calls. They call you with automated response for appointments but no such appointment exists with technicians so then you wait another 24 hour period for response. Yet you have no hot water, ridiculous doesn’t cover it. I prepaid for 5 year policy, MONEY WASTED. Buyer beware.

Excessive fan noise. Insulation blowing through vents. Technician was friendly, professional, and took care of the business. Due to this being a rural location, the technician or contractor had a 1-hour drive. He indicated that he is about the only technician that will take the rural calls. No Choice is having problems with finding a technician for my plumbing/hot water issue.

Great service. Was helped by ian and he is a good good sales young man. Read reviews and they are good too. Good price and good conditions. Good service fee, good plan of no maintenance receipts, roof leaks. Ok thanks for completing the deal.

The gentleman (Ryan) was very courteous, knowledgeable about the product. He answered all of my questions with patience. He explained all the features of the warranty and as a new customer, I felt very informed and confident in my purchase.

My experience I would rate a 3. The rep who I spoke with 1st was talking way to fast. He was over talking me and made me feel the company get paid off commission and trying to make a sale. The pricing was fair. Even something I found on the website for my roof I had missed when talking to him, because he was talking so fast. I caught off guard. I had to call back and speak with someone else to make sure I had it which I didn’t.

I signed up for your warranty today and I had several questions. Kendra was amazing! She was so knowledgeable and personable which made the call a joy. Looking forward to referring my friends for the extra months free. Thank you for a great experience.

I have not been so disappointed in my entire life. I pay my 65 dollars to hear "No we're not going to cover it." I rate this company at a negative 5. I no longer want any coverage and in fact I want a refund from this company.

Do not waste your money with this warranty company. On several occasions they made efforts only to not be helpful and never provided any real assistance. I never talked to one helpful or pleasant person. Research other warranty companies, this one does not provide the help you need as a homeowner.

First, understand that warranty companies only make money when the amount you pay for the agreement is less than what they have to pay. With some customers they lose, and with others they come out ahead. I understand how businesses operate; on average, they need to make money to stay in business. If you are signing up because your house is old and has a lot of problems, realize that many of the needed repairs will likely be excluded. Don't expect to get new appliances when one breaks down. Before you sign up and pay, read the agreement in detail. If you understand the problems in your home, you can make an informed decision. I can understand they can't cover everything, so if you do decide to get a policy, realize they only cover a specific subset of issues; There is a very high likelihood that the repairs you need covered will NOT be covered.

I bought the warranty and 4 months later my heat pump went out. They sent out a service rep to diagnose it. It cannot be repaired and they refused to replace it. They have a clause that if you have any type of corrosion, they can refuse to repair. Replace whatever is wrong. This is really a crappy company and I will make every effort to steer people away from them. Customer service is a pain and they are not helpful.

I"m going to try this service because reading your ad it seems like a good choice. I had another company I was going to choose but I chose your company because when I chatted with the phone associate he seems to know his business and convinced me to try your service.

We have had Choice warranty for a little over two years now and to say they are horrible is being humble. They are the worst. First, it has taken them at the very least a week to send out a technician. Every single technician we have had has been unprofessional and clueless as to how to fix the problem. Second, they almost cover nothing, the policy states that they cover a lot but when it comes to getting something fix there is a clause that prevents them from covering it. I once had a claim that took 6 weeks to get resolved. Lastly customer service is not any better, they always refer you to a manager who seems never to know how to resolve any of the issues. I would not recommend this company to anyone.

I’m always suspicious of extended warranties - but I have had 3 claims in the past year (2 in the last month) and I couldn’t be happier. Each was handled promptly and the service was excellent. I suggest you always make your claim online as it is much quicker. I purchased a multi-year contract to save $$ and have no regrets.

I purchased a contract on a home I bought that was foreclosed on. I had never had a contract with Choice Home Warranty but internet review seemed positive. First call was for a refrigerator that quite running. It was about 2 weeks before a technician came. He said it couldn't be repaired. After a couple more days I was informed it wasn't covered because of poor maintenance. Next the nice looking dual fuel range door latch kept locking and unlocking. The technician assigned y couldn't look at it for over two weeks. Since I had new tenants paying good rent I got my own technician who told me the main board failed causing the latch to malfunction and the parts were no longer available. He talked to authorizations and told me they would allow $400 but I almost immediately was told it was denied as the door latch burned out the main board and doors are not covered.

Please send policy. You got the money immediately as it showed up on my bank statement.

Repair man came on time. Immediately added a $75.00 charge because sink leak would not cover repair. The company never sent me the email about my complaint. Repairman phoned to say could not find the part at home Depot. To come back tomorrow. I am very worried. Would not recommend. Have been in similar situation with them before.

I am not really sure why I have a home warranty with Choice Home Warranty. The past two times that I have needed them, they have never been able to find a service provider, and when they finally did, they refused to pay for the repairs that were necessary. Trust me, I will not be renewing this warranty again.

I have a 40 year old furnace that was just condemned and now I am without heat in my home because you denied my claim to replace it. You used the fine print ** trap to deny my claim. It’s 40 years old and spewing carbon monoxide. How dare you leave your customers like this in the winter. I will be canceling my service and will ensure no one uses your services.

Your salesman was very helpful and answered all my questions. The plan is comparable to other home warranty plans and competitively priced. I also like the idea that you have your own technicians and don’t get sent to a service fly by night company.

My furnace stopped working on 12/4/19 and a technician was finally located and dispatched on 12/13/19. Remember it's DEC. with temps. hovering in the 30's & 40's. I called every day sometimes twice a day, I talked to people in csr. service in the dispatch dept. & the resolution dept. EVERYBODY was sympathetic but NOBODY followed up to a successful conclusion of my problem, they simply said we are escalating my problem and moved on to the next call. I am very DISAPPOINTED with the service that I have received and am seriously thinking of discontinuing my service with you.!!!

I put in a repair ticket for my stove for the 3rd time this year. They had the repair people replace it with a BAD, BAD replacement to the point I am still having problems with it. Another ticket placed.

Choice Home Warranty has found many ways to not live up to what they promise. My water heater went out and the technician that came out said they have never approved one getting fixed in his years in doing business. Then they gave me ridiculous limits for things to be housed under to fall into being covered contractually. My water heater developed a leak irreparable leak and because of it is excluded from being fixed. The leak would have been normal wear and tear as no one does anything to their water heater. The pressure reducing valve needs to be replaced. They decided not to cover that either. I have found that the services you sign up for, are not really covered and they are to seem like they are. I worry that if they need to replace my roof they will find a way to not cover that just because it is on top of my home.

First off, you stated someone would get back to us within 1 working day, well it was almost 3 working days, if I had not called. The other, not sure why we have to beg to get more money on a replacement. Do not care for your pricing, because no one can buy at the value you say you can buy replacements for. Case in point, my washer, you said $299.99. Well my cost on sale was $398.00 plus $20.00 to remove old unit, then we have tax, so add 8% at least. Begging I finally got $350.00 out of you, so your full replacement as stated, is false advertising.

I feel that Choice Home Warranty cheated me. The minimum cost to me to replace my electric stovetop was $475.00. Instead of replacing it they offered a take it or leave it offer of $299. This after appeal of original offer of $229.

I have had CHW for three years and this is the time to change to another company. Hot Water Heaters are suppose to be covered but if you have a leak from tank or non tank location it is Not covered. I am so disappointed because on the initial call they made a determination not to cover even though no service person had looked at it. In truth they need to take Hot Water heater coverage off their contract. Consumer be wary of this company.

Wouldn't even pay for a new thermostat for furnace/heating repairs. No labor for ducts under the house that had come unhooked. You're paying for a piece of paper nothing else. I didn't purchase this policy. It came w/ the house which was just another way for my Title People to keep more money. I'm going back to my apartment and giving this money pit back to the bank. The whole Real Estate, Title Insurance, Home Warranty everyone is a thief and a liar. Very sad that people work all their lives to buy a home and all everyone up and down the line does is steal from them.

I'm a new customer and Do Not have an Order Number. The phone call was alright, the sales agent was too "PUSHY" wanting to Close the deal TOO QUICKLY!!! I would have changed my mind but my son, Ryan ** is on your program and he recommended I Highly!

I didn’t like the fact that after I joined, the person kept trying to get me to pay upfront for a discount. I had to keep repeating myself no. Then a few days later call trying to get me to get home security. I don’t appreciate getting those calls. I will call if I need additional service!

I have been happy with the service provided. However, I only had two claims on my original policy... one for an electrical issue, and one for a garage door issue. Yet, when I sold the home and requested to transfer the remainder of the policy to another home, CHW deducted years off the end of the term of service. This basically means I paid for my own service at the previous home. If this is the CHW idea of a home warranty, it seems quite useless. NO ONE NEEDS IT!

The technician was able to come the very next day and in fixed it in 5 min. Awesome, we get clean clothes this week! Thanks. It was the perfect experience. Not a long wait for an appointment, the technician was awesome professional and friendly and our washing machine is now fixed.

Choice responded quickly, but it would be nice to find a technician that could respond in 48 hours, especially if they have to go back and get approval to do the work. We lost the ability to use the Microwave on Sunday 12/8/19 and it sounds like we may not get this fixed until 12/20/19 or later. With the Holidays and family, you do not realize how much you rely on the Microwave for your daily use.

This company does not follow the expert repairman's diagnosis but automatically declines the claim stating that the appliance was not well maintained despite the fact that you have receipts from companies that performed maintenance work every year. The contract states that the life of appliances is 13 years but when your appliance dies after 13 years they decline a repair or replacement. This company is guilty of fraud as far as I'm concerned.

Cracked burner. A burner is an integral part of a gas package & I find it unusual for it not to be covered under warranty. I was very disappointed with the decision & cold because the unit shut down for safety reasons, about which I'm not complaining. I'll be able to see what other companies cover because I'm currently looking for a new home warranty company.

To all concerned. My phone call was nice and quick without any extra chatter that I didn't have time for. I don't have much else to say other than the first call on Tuesday I was disappointed with that customer service guy trying to push me when I was only inquiring.

Inability to receive timely services. I feel this is a problem resulting from all contractors being located so far out of the city of Detroit. I have no way of knowing how to find my own contractor as an option offered, so again I am stuck.

I had a home warranty with Choice Home Warranty that ended October 2019. I rec'd a call from their rep and emphatically told them, "No, I do not want to renew the contract. Please cancel it." However, I have now rec'd a charge on my credit card for the renewal. They have taken liberties with my credit card without my express permission to do so.

Washing machine over flowed into kitchen sink. I called Choice they sent a plumber who said he had to call his crew but not to worry I would just owe him $60. The crew he sent I later found out paid him extremely well for the reference. They packed every thing from the kitchen cabinets and laundry room assuring me that my only cost would be my homeowner deductible. They then removed my kitchen sink and cabinets assuring me that when the plumbing is finished all would be put back together.

I called yesterday about 6:00 PM. When I woke to day I already have an email and the appointment for today at 11;00 AM. The plumbing company came and installed a new garbage disposal. It is working perfect... Thank you Choice. You are doing great.

I choose to give this company 0 stars. I have worked with 2 other home warranty companies as a former property manager. This co. solicited me and are as shady as they come. I asked for a copy of my warranty mailed over 7 times before receiving one. I spoke with a claims manager this morning to ensure I could call my own plumber AND named the one they took 14 day to dispatch on a plumbing claim mos ago and state that co was NEVER to be sent to my home again. I went 30 days without hot water, had sewer back up into my house, walls busted and everything needing replumbed by an outside source due to Mounts Plumbing ineptness. My list of grievances after today's claim debacle AND CHW choosing MOUNTS AGAIN is beyond comprehension.

Glen ** provided great customer service. Was able to give me a good value in coverage. Nicky ** explained all the concerns that I had regarding the "exclusions" in the policy. Sent me a list of each system and what is covered under each.

My heater needs a new blowing motor and they were great getting me reimbursed so that I can get my heat fixed. It is very cold and I have my mother-in-law coming to visit so I am very grateful to be able to get my heater fixed!

Repair washing machine. The technician arrived when he said he would and he was very knowledgeable, professional and friendly. It did not take him long to find the problem and repair it. Thanks you for this excellent service.

This was the first time I used the warranty. I only bought it a month ago and was unsure if I should because I have never really had a need but I lived in my home for 10 years and usually fix things myself, but took a leap and bought into the program. Now I couldn't use it for a month, something about folks buying to fix pre-existing conditions. So it was like 5 weeks after I bought the plan that my oven stopped working The broiler and stove top worked fine. I tried everything I know but could not get it to work. So I had to call and was thinking, now we will find out if this really works. Well it did, they scheduled a technician within 1 day, he came a couple days later and diagnosed a part failure. Now although he said it could take as long as a week to get the part and fix, he called back the next day, to schedule the fix the following day. Oven is now working just fine. I'm impressed. Thank you so much. Respectfully Steven.

This company sells you all the bells and whistles. Spent thousands on my home warranty. When my water heater started leaking, the service company came and stated that it need to be replaced. I was denied by the Choice Warranty, saying that it was not covered but only certain components. DO NOT GET FOOLED. TOTAL DECEPTION!!!

The tech, was very professional and did the job quickly. He know his profession. I fell safe with him in my house. This is a great company -- and thank you for having such professional to do the repairs.

Ralph ** helped me with all of my questions before I signed up and also provided me with the personal service of his direct phone number for anything that I needed. That was unexpected and great to have that peace of mind and personal touch. He helped me with insuring that my experience with the company would be satisfying if I ever ran into any issues with the home items that he reviewed with me. This helped me with making my decision to join as I had been doing research and noticed some negative press and service related items that were being brought up. I want to again thank Ralph for taking the time and I look forward to working with him in the future if the unforeseen should occur. Thanks Ralph. :-)

They have no idea what is important to their customers. I needed faucet repair which they do not cover. The policy says plumping is covered but they pick and choose what part of plumbing they cover. BAD.

So far so good. I just got it, but I have a long experience with other home warranty. I still evaluating it, so the real review will be after I open claim and they start to processed it. There is where things start to get interesting and there is where you understand what you dealing with. more review to come certainly. Hope they will be all positive. So far all good, I recommend to try, and also ask for more grace period (get your full refund), because you have 30 day of grace period, but you are allowed to open your first claim after 30 days of purchase.

BEWARE CHOICE, If their Dollar limit for a system is $1000 and a $10 part inside of a $2000 piece of equipment within the system fails and is no longer available and you need to purchase an entire new unit for $2000, they will only pay you $10 of your system and not the $1000 max allowed. Their policy is written so ambiguous. They have multiple ways to limit their liability and screw you over. American Home Shield is 100% a better product.

This company pays no claims! We purchased from this warranty company and to this date does not pay any claims they say they will cover. This company is a an outright fraud. When you call for a service they will set it up and says it is covered but when the contractor comes out they look for every conceivable way to disallow the claim to this date have been 100% disallowed after on the phone at time of setup state it is covered. Totally misleading company... DO NOT TRUST THEM.

They just don't cover anything, my Air conditioner blower fan motor is burnt and they are saying it's not wear and tear and denied the claim. I also submitted them preventive maintenance records but still they don't consider it as a normal wear and tear. Maybe this is the reason Arizona attorney general filed a lawsuit against this company.

Heating wasn't working. The heating element was bad, causing the heat not to work. Set thermostat for heat, no heat. No fan would come on. Repair man replaced heating element and a condenser unit. New element took care of problem.

I originally spoke with Lisa and when I had questions I dialed her number/ext. and she wasn't there. I left a message but got no return call. However, I was later contacted by Isaac and he was extremely knowledgeable and helpful and gave me a great deal when he realized I was a member of AARP. I am extremely satisfied. Thank you.

I have filled this survey out before. I am waiting for a live person to call me. I have already signed up but would like to talk to someone with my concerns. One of the individuals that called could not even answer question who is the USA vice president?

I have only begun service so I have not experienced any service issues as of yet. When I have an issue, I will better rate the service. Currently I have no idea how well I will be treated. Hopefully when an issue arises it will not be a problem.

The heating portion of my HVAC stopped working on Saturday afternoon. Called Choice Home Warranty on Sunday morning. They took all my information and within 3 hours I had a response setting up a local company to handle my issue for Monday morning. Local tech was very polite. After telling him the circumstances of the no heat, he went right to work and narrowed the possible problems. Did what he was trained to do and even double checked possible causes to the part failure he replaced. Tech was knowledgeable and very thorough. Made sure everything was running correctly before he left. Upon arriving the tech also took time to meet my pet and made sure my pet was relaxed and comfortable with him in the house. I was impressed!

I would be very careful about using Choice for your warranty needs, they denied a claim on a 17-year old AC unit claiming it was not normal "wear & tear" even though the on-site tech advised that was the case. When I attempted to escalate/dispute with Choice management they dodged my calls and never returned multiple attempts to reach them via email and directly over the phone. I later discovered there is a class-action lawsuit in AZ regarding this company for misleading consumers regarding claims and denying services so I have included myself as part of this suite. I will never use them again nor recommend to anyone.

Our initial experience with Choice Home Warranty was positive. We had a good and friendly salesperson who informed us of discounts available for us and did not try to hard sell us on what we didn't want or need. Our first negative experience was at the end of the first year when our water heater went out. It was an older unit, and we could not fault Choice for the fine print of our contract which stated they would not cover failure of a water heater because of corrosion brought about by age. We didn't like it, but we understood why the claim wasn't covered. We moved shortly thereafter, and we decided to go with Choice again. We began to regret it at once.

When I bought a plan through you guys, I was told I was given the total protection plan which would cover everything. My experience with you guys has been different. Very dissatisfied with all my claims experience - the buyout doesn’t pay, the coverage is limited and there is a lot of limitations and exclusions in the plan.

Earlier I had posted a One-Star Review for Choice Home Warranty because of a disappointing resolution of a claim on an HVAC component. Prior to posting that review I had tried unsuccessfully to reach a more equitable solution. When it didn't happen, I turned to social media. Within hours of that posting, I was contacted by Choice Home Warranty with a very acceptable offer to "make it right". I accepted the offer and rescinded my policy cancellation. In light of the quickness of their response and their desire to do the right thing, I have to give Choice Home Warranty 5 stars. Any large corporation can and will err on occasion -- that's to be expected. But it's difficult to continue to be critical when that company is willing to correct the error and offer an equitable resolution. So I will continue to maintain a healthy business relationship with this company.

Great salesman and took his time explaining how your policy work and as a Totally Permanently Disabled Veteran he gave me a better deal and look forward to working with you people. I tried American Home warranty and they were terrible.

After my initial call to Choice Home Warranty, I quickly receive a call from the repair company because they set up a date and wanted a confirmation. The repair was fast and efficient and in no time I had heat. We are in December and it has been rather cold. Thank you for the fast service.

I have now been without hot water about a month. Your tech. put a set of thermistor in today but it did not fix the problem. It blows out the thermistors as fast as he replaces them. I don't think EcoSmart even knows what is wrong with my ECO 27, but I need hot water.

The serviceman was from Roto Rooter. We had an emergency situation and needed a plumber immediately. Previously it took 2 days to get Choice response. Commode and shower were running over. Roto Rooter found the stoppage and removed it. They are sending a camera service tomorrow to see if there any other blockage.

We have had Choice Home Warranty for over 2 years. We have never filed a claim this year against our home warranty plan. In November we have to make over 8 phone calls to have choice find someone to correct our heating issue. After we put in the claim we continued to get emails from choice home warranty that they were unable to find anyone to provide services for the problem with our heating.

I called in to renew my warranty a little late. it expired about 3 weeks ago. The call started great but I felt the salesperson was a bit aggressive. I was clear I only wanted to renew for what the offer was (1 year plus 2 months complimentary). He did offer a good deal for 3 years, but I declined and thanked him, but he persisted a bit too aggressively. He came close to insulting me because I did not an the 3 year coverage. He should take a step back and be a bit more professional. By the way I have not received the email confirmation with the warranty renewal information.

Recently switched from one other top rated home warranty company to Choice Home warranty. The call started out straightforward enough. I just wanted to sign up for a one year contract. The salesperson informed me of better deals if I would sign up for a three year contract and I told them, I just wanted to try the one year contract for now. He persisted with pushing the three year contract to the point that I was fixing to back out of the whole deal. I know the three year deal was great but, that was not what I wanted and I liked to never got that across to them.

I was misinformed by your staff person today. He told me that my current coverage expires 2/2020 when the reality is it expires 2/2021. I told him this and he denied it and therefore coerced me to extend my coverage 1 plus years too early. I’m not happy about being lied to so that he could gain a sale early. Not happy about it.