Choice Home Warranty Reviews

2 weeks back, I noticed my basement had a pool of water surrounding my water heater, Furnace, and AC, and expected the leak maybe from my 17 year old 75 g water heater. Until that time, we had never faced any hot water issues nor any reduction of hot water nor any abnormalities coming from the heater. Called Choice Home Warranty who promptly dispatched a plumber. The plumber inspected the water heater for just about 2 minutes, felt the bottom opening, and confirmed that there is rust in the heater and that was not covered by CHW and the heater need to be replaced. The plumber never did any other inspection or inspected the bottom of the heater if there was actually a leak or whether the water in the basement was from some other sources, nor asked me any questions.

So the washer (front load) at my house broke. I called them up. First they dispatched a contractor that not even qualify to fix front load washer. They then gave me the contractor #2 - this guy did not provide service in my area. The third guy came out - the cost to replace the parts $700 and labor $300 and other miscellaneous added up over 1000. He said Choice Home will contact me about the claim. HCW called me and said the claim was not authorized and they came up with some ** excuses. If I am to purchase a new unit (out of my pocket) then it will cover?? How ridiculous that sounds. Never again go with this company. They only want your money and not want to pay out. Frustrated!

Choice Home Warranty sucks! The people are rude. My ac quit cooling. They sent a wonderful ac company called Ultimate Comfort out. The tech was great. He explained that my condenser had leaked and my compressor was bad. He took a few pics and called the company. They said it was lack of being maintained. REALLY I change ac filter every 20 days. We have pets. I also wash out my condenser once a month. They said it rusted out. Well the tech said, "No, it was a very clean unit." He would send pics. They didn't want them. They said I needed records of maintenance so I sent them. I pay someone every 6 months to come clean inside and out and do a visual inspection. That didn't work for them so I told them to go to ** and I would bad mouth them all I could.

Please spread the word. Do not choose Choice Home Warranty. Save your money. Find any other company but Choice Home Warranty. I made a claim because my dryer went out. The technician came out said that my dryer motor went out and that the dryer blower should be changed at the same time. The technician said my claim was denied. I called Choice. They told me that since I had only been with the company for 35 days, my claim was denied. They said there was no way my motor went out in that short length of time. I told them I noticed it the day before I called in my claim and that I used my dryer like 3 days before the day I called in. I don't know when one of my appliance will go out. And I know I had only had the warranty for a month but why would I call and pay another technician when I have made 2 payments to my warranty company. Do not choose Choice Home Warranty.

Please, please, please do not pay Choice Warranty for anything. They are so very, very nice to you while they are trying to get you to buy. But once they get you they are the meanest son of a **. I ask to speak to a supervisor and was told no. I had to take a deep breath and ask again. He said "didn't you hear what I said? NO." So they just don't know who they are fooling with. I have nothing else to do but call and make reports. I called these people and ask for a certified plumber. They sent an appliance company so when I noticed what the truck had written on it I ask him to wait outside while I call the warranty camp. I told them that they had sent the wrong company and she apologized and told me that the plumber would be there the next day and said not to worry about paying for that company. I said "don't worry I wasn't anyway."

Do yourself a favor, take the money you were going to spend on this company and set it on fire because you won't get anything but aggravation with them.

I paid for home warranty to take care my A/C but when I need repair, CHW hardly covers anything. They don't cover this, not cover that. They couldn't do anything to repair my A/C. I have to stay in the house with 99 degrees. When I call customer service to ask for replacement, they just hang up the phone while I am talking. They didn't do as promise when they try to sell the warranty. I finally have to call a different technician to repair my AC and paid out of pocket. What do I need warranty for?

This is my second (and last) year with this company. What a racket they have going. I called them on July 24 because my refrigerator stopped doing its job. I was not called back after an hour and a half, so I called again. They gave me the number for the Maytag Store. I called. They could not send anyone out for 2 days. My children had given me 1/4 of a beef for Mother's Day -- go figure. Anyway, I didn't want to lose that beef, so I called them once again. They told me to call my own repairman and set up a appointment.

So, I am the latest customer to post a negative complaint about Choice Home Warranty and their bad business practices. If you are considering a buying a warranty from this company, you might be better to take the $500. and burn it in a trash can. I purchased my home warranty with faith that this company would abide by the terms of my contract. I have quickly learned this company is nothing but a huge scam that steals your money and is unwilling to pay for any of the items they claim in their sales pitch! Don't make the same mistake I did and stay away from Choice Home Warranty!

After I enrolled at Choice Home, I had some questions and call Choice Home to get more information about my warranty. My sales person is very nice guy and be very patient; however his manager was very rude and unprofessional. He complained that I called too many times and even more than his wife does. What a attitude. Afterward he canceled my warranty without letting me know. I have never and ever talked to such a rude manager!! Anyhow I feel that Choice Home is not a professional company or at least they have no sense of how to treat their customers! Will never recommend this company to any of our friends.

CHW stated they would not cover my washer repair. Repairman stated to me washer repairs are more than washer was worth and they would pay me out for a new washer. CHW came up with every excuse to not cover my washer. Been paying monthly fee and when I really need them they have excuses.

We are a small HVAC & appliance business out of Texas. We did several services calls for this company & gave them ample time to pay up on their invoices. After several calls, emails, collections letters & collection agencies, after 2 years we still have not been paid at ALL. I was told by the collection agency that when they spoke with the OWNER of CHOICE HOME WARRANTY this what he said: "This guy is based out of Texas. He can't do ** to me. Who does this guy think he is sending a collection agency after me? I'm not going to pay them anything & there's nothing he can do about it". So if that's the kind of attitude the owner has I can only imagine how he has trained his staff to work for him.

I was a vendor for Choice Home Warranty. I did repair work on appr a dozen work orders, all with approval from Choice. I was never paid a single dime on any of the invoices submitted. I was told that the work (that they authorized in writing) was unnecessary. I then found out after seeing their reputation on line that this was pretty much of a standard practice for Choice. Stay away from this company. I see that there are over 300 complaints of this manner on this company.

My A/C unit failed and the Freon leaked out, Choice Home Warranty sent out their "Preferred Contractor" who discovered the problem. The evaporator coil had split open. The cost of the part was over $1000 and the total came to $1542. First Choice Home Warranty said that it was rust that caused the problem but when their contractor told them it was not caused by rust, they then stated it was a pre-existing condition and was not covered. I am still arguing with them to try to have them pay for this repair. I have tried to email the information and fax the information to the company. I get a delivery failure reply from the emails and the fax does not answer. I can only talk to customer service on the phone, but they do not make the decisions.

Filed claim on A/C unit not cooling. Told them that fan had broken off and cut into coil. All coolant leaked out. After a few days I was told that they would pay to have fan replaced but not cooling coils because they said the damage to the coils was secondary and they did not cover that. I have to live on a fixed income and I feel I was told lies when I was sold this warranty. Well this piece of ** they call a contract. I mean what good does a fan do if the unit won't cool? I called them back today, July 22, 2013, and canceled the so-called contract. I told them I did not have the money to replace an A/C unit but could have bought a bit window unit for what I have paid them. I know they won't ever read this. They couldn't care less about me. They have already screwed me over and now they are looking for the next victim. Will it be you or someone you love? I hope not. YOU HAVE BEEN WARNED.

Warning to the American people, beware of this company. Bad company alert (choice Home Warranty). This warranty company has been taking advantage of people for many years, refusing to pay claims filed by their customers. My proof, just go to the BBB website and look at over 750 complaints in the last 3 years. There may be hundreds that never filed a complaint. They use the same excuse for a major component replacement. You did not have the proper maintenance performed. Well they made a mistake using that excuse with me.

I have had Choice Home Warranty for years, and finally have a problem with my microwave. It cost me over $900 new, and comparable today even more. Was told that at Choice Home's discretion they chose to pay me $219.00 towards my buying another microwave. I explained that nothing in reality is available that a mere $219.00 would help at all towards a new microwave, and said I wanted it repaired if that is all they will pay. They said fine they can get if fixed for less than their $219.00 offer, but if they repair it, then that voids the warranty on the microwave, and won't even warranty that it is fixed by their repair.

I cannot believe this terrible experience. I had this house covered by American Home Shield from 2006 until March 14, 2013. I never had to submit a trouble ticket to AHS for the AC system. But, in July, the unit quit working. I called Choice Home Warranty. They helped schedule an appointment with a local AC company. The company came out, and charged me $170 to perform a leak check. Once the leak was found, I was told it would cost over $1,000 to fix, but I was in luck as Choice Home Warranty should pay. To my dismay, my claim was denied "due to previous existing condition".

I have been with CHW for over a year and have used them three times. When it came to fixing my washing machine, I am still waiting for the "back order part" one month later. Today I gave up and bought another washer as I am sick of having to go outside of my home to do my laundry. I asked if there was a time limit on how long I would have to wait before the part was deemed unavailable and they would honor their agreement to either fix or replace. I am still waiting on an answer. Apparently the wait will be indefinite. They also denied the claim to repair my A/C after their tech admittedly put an extra three pounds of Freon in my unit, messed up the inside coils. Oh he DID come back out and wasted the overage 2 days later after which I now have a major leak on the inside of my house.

I have been denied a legitimate claim from CHW on my air conditioning system. Apparently the compressor locked up about a month ago and a service tech came out and diagnosed such at that time. My claim was denied because "Russ" with your company said it hadn't been serviced properly because I didn't have receipts showing that. I told him I maintain all of my systems myself. He said he would call the tech personally and ask him for himself, which he did.

I have a Home Warranty through Choice Home Warranty. On July 11, 2013 I noticed the temperature of the Refrigerator was 56 degrees and the freezer was 47 degrees and the food began to defrost. I contacted Choice Home Warranty to request a service technician. They sent me the name and phone number of the service technician, So Cool Solutions.

I signed a CHW vendor agreement on 3-12-2013 and immediately I started receiving work orders to go and do warranty work for their customers, of which I honored all of their requests. I was finally paid for 2 invoices dated 3-12-2013 on 5-24-2013. I have yet to receive any more payments from them. I discontinued doing any warranty work for them on 4-18-2013 until I received payments for the 18 invoices I submitted for payment. I have called them several times per week and was told they would not honor the invoices I had submitted because I had stopped doing warranty work for them. I asked them, "Why would I continue to do work for a company that will not pay for my past work?"

I had an AC unit that needed a new compressor. Choice gave authorization to the HVAC company to replace it. That was 2 years ago. Two weeks ago I got a call from a collection agency saying they were putting a lien on my property because Choice refused to pay the bill for an AC repair 2 years ago. To avoid having to pay an additional $2,000.00 in legal fees to get the lien removed from my deed, I had to pay the bill. So I've paid for a warranty that is useless. If this collection company had not called me I would have had to pay thousands later to clear it up.

The central A/C unit at a rental home we own stopped cooling. I called Choice and made a claim. A HVAC technician was dispatched within 24 hrs and determined the unit had lost all of its refrigerant on the first service call. Pretty quick response. He was not authorized to do anything but assess the unit. The technician called Choice and reported the unit had no refrigerant and was authorized by Choice to do a leak check on the unit to determine where the leakage was occurring. The source of the leak was found and the technician reported the results back to Choice who told him they would not reimburse him for the leak check cost. They indicated to him that the cost of the leak check is borne by the home owner. No authorization to make repairs was given to the technician. Choice called me a couple days later and asked about the maintenance on the unit and whether it had been maintained according to the manufacturer's specifications.

I have made a terrible mistake in signing up with this company. Six months ago, I had an issue with a ceiling fan not working. After several missed appointments, a technician came to look at it. He removed it from the ceiling and declared it not working. He left saying that Choice Home would be in contact. They never called or returned my calls. After two weeks, I decided to just buy a new one and install it myself. Now, my refrigerator is malfunctioning and I was hoping to get some action from Choice Home. Choice Home gave me a contractor's number for me to call. I called but was told they couldn't come out for three weeks.

I called last month about my A/C not working. I had an A/C company and come to inspect the issue but they stated that my accumulator was rusted and it leaked Freon, so the part and accumulator needed to be replaced. I received a call 5 days later stating that I had been turned down due to rust. I told the agent from Choice Home Warranty that of course a condensing unit would have rust since it is exposed to the elements. The accumulator is made of steel so of course it will rust. I have 2 Comfortmaker Condensing units that are 17 years old so I thought I should cover myself with coverage.

Please note the technician that came out for my A.C. repair was professional and completed the repair in a timely manner. My first service call with Choice Home Warranty was the WORST customer service experience. I spoke to an individual, with initials A.R., who was extremely rude, unprofessional, and tainted my experience with the company. When I first signed up with a Choice Home Warranty salesperson (with initials D.M.), I was told that my first service call cost ($45.00) was exempt. This was not true, and Choice Home Warranty did NOT honor their word. I have completely lost trust in this company.

Choice Home Warranty denied a claim on my home AC. They claimed I had not had the unit serviced even though I have had it serviced for several consecutive years when I had a different home warranty company (this was my first year with Choice Home Warranty and the first season since the last service, which was with a different company). The tech they sent out said there was nothing I could have done to have prevented the failure of the unit.

I put in a claim for my microwave; they didn't have a serviceman in our area. They told us that they were going to put a check in the mail. That was over a month ago and the check is still on the way. I put in for an exhaust fan for the bathroom and three different service companies were called. None of them were in our area. Choice Home Warranty will NEVER call you back; you have to call them and listen to their excuses. The consequence of this lesson is to do your research on a company before you go with them. Don't take the word of someone else; look at the reviews.

Over the 4th of July our A/C went out. We called Choice Home and were given a name and assigned a contractor. No one called us back on Saturday afternoon. We called again for a different contractor and again, no call back. So we called an A/C company not through our warranty. Late Saturday afternoon an A/C tech came and we had to invest in a new unit - whole cost out of pocket for us. After reading the other reviews about Choice Home, I found out that this is a common practice and I regret choosing this so-called home warranty company. We will choose another company when our contract runs out. I suggest read reviews first and DO NOT WASTE YOUR MONEY ON CHOICE HOME. Cannot wait for the contractors to call on Monday.

Choice Home Warranty Update For Anyone Who Is Considering Purchasing A Contract Or Being A Contractor:

A long story short... When our air conditioner went out, they insisted that it was a pre-existing condition and denied our claim after 5 days of trying to work with their very rude owner, Alex. Alex simply yelled on the phone non-stop without allowing me to state my issue. They have a very poor rating and you should stay far away from them at all costs.

I will not get into details of my situation because it is not any different from other reviews. This company knows ahead of time what they should do to make you quit and leave them with the used portion of our premiums. I would like to file a class action suit. I am not sure 100% how many people must complain, but we must start to save the others and, absolutely, get some satisfaction. This is NOT how an American business should work. If anyone would like to do more than just leave reviews, email me at **.

I currently have a home warranty in place on my home with Choice Home Warranty policy # **. I recently had trouble with my Air/Heat package unit. The A/C compressor apparently locked up, according to the tech that your company chose. After I made the claim with Choice Home Warranty, I was contacted by your company and given the contractor's phone number and instructed to call them and set up an appointment, which I did. In speaking with the tech, during his diagnosis, I asked him why the compressor did that and he responded that these compressors are sealed and it is a mechanical part that does wear out, as I already knew that.

Once problem arose, the tech showed up; he just wanted to collect the fee per call before doing anything. Some of them did not even want to come because they said that CHW owed them money and did not pay them yet. Tech did not work on weekends and holiday. If you have a broken pipe, then good luck. Watch for exclusive clause. So many things would not be covered. They denied and denied claim after claim. After a few months, I realized it was a waste of money and I sent them a cancellation letter.

I submitted online a service request to have my pool serviced. They canceled the call indicating they do not service saltwater pools. I indicated to them I do not use the salt system and it is disconnected, and that was not the issue for the call. They still refused. I requested air conditioner service, their season system check service, and they indicated they will not send anyone unless there is a need for repair. I then faced having to have my compressor replaced after canceling with Choice. I paid 4 months into their service and requested my money refunded due to their lack of service. I was told they cannot do that. I even had to add on roof coverage two months later as the salesperson did not indicate that was an add-on item at an added charge. As it turns out, it did not cover my patio roof issue in any case. They have an excuse for everything. They are unethical and they are ripoff experts.

I have paid for this warranty coverage for years and my first claim was denied. They told me that my leaking washer was my fault! Give me a break... This company should be shut DOWN!

AZ State Contractors Board sent me a notice of wrongful and unlicensed work. CHW sent an unlicensed contractor to my home and had them do the work on my HVAC system. CHW will be hearing from me on this wrongful advertisement along with the BBB. I will be investigating any other State or Federal controlled businesses to help with this.

I switched from American Home Shield because their price and service calls were more affordable. WRONG DECISION. The one and only time I called them out was because the megatron in my microwave went out. They sent a service technician, who diagnosed the problem and told me that the unit was not repairable. He submitted his findings to them and when I called them to see about getting reimbursed or having it replaced, they informed me that what happened was not covered.

We switched over from Old Republic to Home Choice Warranty due to better trade call fees and outstanding customer service from our sales rep. I should have known that all companies are nice when they want your business! Biggest mistake we have ever made! We have 2 properties covered with them and paid about $1200 for both policies. Our policies became effective on 5/11 and our policy with Old Republic expired on 5/15; therefore, there is no lapse in coverage. Obviously, nobody can say when something will break or malfunction, which is why you have insurance coverage to begin with.

I billed out in Feb. 2013 for a job done for Choice Warranty. They have never sent payment over 4 months; I'm getting ready to sue them over payment. But they continue to send me work orders. Now they owe me for a second one... I also turned in an authorization for a job they said they would get back to me. This was over a month ago. Still, there is no authorization and no okay to do the work. The home owner finally paid out of his pocket to get the work done so he has AC for his family. And now, he is trying to get his money back. The only warranty company that I have had good luck with authorizations and payments with is American Home Shield.

I have had a contract with Choice Home Warranty since February of 2012. I have had only 1 minor service call for my washer which was fixed no problem. However, I have had a very bad experience yesterday and today, 6/25/2013. I am a Senior with COPD (breathing problems). I came home yesterday to a failed Air Conditioner and 89-degree temps in my house. I tried calling Choice Home Warranty on their 1-888 number for three hours. I finally got somebody on the phone. The technician came out today around 1pm after several emails and failed phone calls. The technician determined that all the indoor components are in very good shape. We went outside and the technician found the condenser failed, oil leaking and all the Freon had leaked out. He told me I need a new compressor.

CHW sent out a contractor for a leak test on the AC unit. Leak test is not covered by CHW, to which that info was told to me prior by the contractor. The valve core in the schrader valve was bad and there is no gasket in the valve core cap (same as the valve core in your tire valve stem). This was denied by CHW for the reason that they do not cover items not installed correctly. This $0.89 part cost me over $800 to get repaired and then to be told that I have a year warranty on that part only by the contractor. I have asked for the contractor's AZ State contractor's number and have been ignored several times. I am in the process of contacting the AZ State Contracting board on this matter. Beware of this and do not let anyone that is not a licensed contractor work on your home. This may come back and bite you if any other warranty company asks you if you have had other warranties on your home, as they will not cover work done by unlicensed contractors. I WILL NEVER USE OR RECOMMEND CHW.

I have had their warranty for over a year now and have had nothing but problems. While they are very slow to actually handle a problem, they are very quick when telling you that it's conveniently not covered. AND, their customer service people bypass rude and go straight to ignorant. One "manager" actually called me a dumb **! I had to wait two weeks to have my hot water tank repaired the first time, and half the problem was because no service contractor would come out for a service call because CHW wouldn't pay them what they owed them.

I had a claim for my A/C unit with Choice Home Warranty and they denied the warranty stating it was a preexisting issue and the amount of time that I had been signed up was too short. The technician that responded out stated the compressor was bad and that compressors can and do die overnight. I had a second technician's opinion that stated the same exact thing. Also I had home warranty coverage before Choice Home Warranty, so there was no gap in coverage. In Choice Home Warranty's contract, it states that you will be covered the day you sign up if you had prior coverage. So, therefore, my A/C unit had been working perfectly fine in the month of March when we had 80 degree plus weather and it worked fine all the way up till May 12.

I just filed a claim for my A/C unit. According to the tech, it was shorted at the ground. After Choice reviewed the claim, they refused to fix the problem because it happened only 50 days after I purchased the policy and they are claiming it was a pre-existing condition. Problem is that my A/C has worked fine all summer... until now. It's almost funny how their "elevator music" that you listen to while on hold for over an hour states that problems can happen at any time so you need a Choice Home Warranty. From my experience, you had better hope that nothing happens in the first 50 days (even though you have a valid policy).

I thought this company would be great, but boy, was I wrong. I told them when I signed up for my 3 yr. plan that my air conditioning unit was original with my 26 yr. old house and would need to be replaced soon. They said that was fine. They have come out at least 4 times so far and just end up patching the problem. No new unit. Finally, we just called last week and the technician said it was leaking Freon. Because there was normal wear and tear (some rust), they would not cover it. Their solution: I pay to have someone come and patch the problem for maybe another season, and they will give me a $200 reimbursement towards the repair (which would run me about $500). He couldn't explain how this made sense when I asked why they couldn't do it. I tried to cancel, but it took them 3 days b/c they wanted to "see what they could do to help." What that means is, keep me as long as possible to get more money out of me. I finally cancelled and he was going to pro-rate it and give me $206 less than what I should have gotten. If anyone goes to cancel and you think you are being ripped off, put up a fight and they will eventually cave. It's ridiculous and I would not recommend this company to anyone.

Basically, this is a con job criminal organization. They take your money and always find an excuse not to perform the repairs. Arbitration is done through corporate - so they are judge, jury and executioner. When you want money back, they add on all kinds of charges. Stay away. Save your money. DO NOT SIGN UP WITH THESE CROOKS - zero stars if I could.

I purchased this home warranty package to protect our appliances. Our Kenmore washer broke down 7 months into the policy because the spring broke, which then damaged the shock absorbers. Both items are NOT in the list of excluded components covered by Choice Home Warranty. The company denied coverage claiming that the damage had been caused by overloading and that we kept on using the unit once the spring had broken. We obviously had no idea that this was going on. The washer was working so we kept on using it. Our microwave's fuse blew out a couple of months ago, and they didn't cover it because they don't cover counter-top microwaves. Our refrigerator was leaking; they also didn't cover that. Bottom line, these guys don't cover absolutely anything, and if something they do cover does break down, they'll claim it was from wear and tear or misuse, which they obviously don't cover either.

I called about my air conditioning. The guy came on a Friday and was gone in less than 15 minutes. I said, "Wow, how much freon did you place?" He replied, “2 pounds.” I said that is not enough all. No reply. I paid him and he left. The next day, I went into the basement to find water everywhere coming from trap in air conditioning. I called and called and called. No one could help me. I finally got him. He said he would come back out Monday. Monday is here and he said he cannot come by. Why not? I have already paid you and I still have no air and have water in my basement. After numerous calls to Choice, they were unable to help. I cancelled my contract of which they took out $150 less my $45. The serviceman was unprofessional, unskilled and ungroomed. This is a scam. Do not fall for this trap!!!

Choice Home Warranty has no problem taking your money monthly, BUT does not like to do any work for it. This now makes the THIRD claim I have tried to file. This one is for my well, which was supposed to be included on my policy. When I called up on a weekend to file a claim about my well pump not shutting off, they said it was not covered.

Choice Home Warranty provided me a home warranty in which I made on time payments for over 3 years. Once I submitted my 1st claim, as it's hot in Texas and my A/C went out. They advised me that my claim was denied due to my A/C having a preexisting problem. However, I have been in my house for over 10 years and have not had any problems with my A/C other than normal use. I then advised the Rude Supervisor, Liza **, who contacted me that I disagree with that claim and she advised me that there is nothing I can do about it as she is as high as it goes. I advised her, "If I had a preexisting problem, then why is this the 1st time I'm filing a claim?" Choice Home Warranty is a crook and takes your money and finds reasons to not pay for any repairs. The sad part is the Contractor who they hired to go out, AirTru, advised me this is what they would do as her history with them shows they find every way not to pay for any repairs.

My A/C went out on Friday. I called Choice Home Warranty. Unlike other companies, they are 9-5ers. So we had to endure the heat for the entire weekend, because the company assigned to us was unavailable until the following Wednesday. Of course that was not going to work, so I called them back on Monday in an effort to reach another company who could make it sooner. And that seemed to be hopeful, but the technician was unable to make it out that day. I then, against my better judgement, tried to take advantage of their find your own technician and be reimbursed advice, and that's when things went completely sideways.

I called and received an air conditioning company called Payless Maint. They were polite and fast to respond to my problem. However, the technician they sent was not knowledgeable about wiring so when he came back, he installed the caps but he said the contacts were okay. The unit turned on and worked but when I tried to shut it off, the fan kept spinning and the air started to blow warm as the contacts were stuck open and needed to pull power to reset. Anyway, we called the company back and they said it was holiday weekend and they would be over Tuesday (the day after memorial day). Well they never called or showed up, so I wasted 12 hours waiting. Called back and was told a lot of emergencies. We will be there on Friday as that day my wife was home. They said between 7 and 2. Again, no show. She called and was told they were running behind. Well at 7PM, no show again. I called and was told they were backlogged and would be there Saturday 11-2.

I had a leaky faucet in my bathtub. I called to get it fixed. They sent someone out. He then went to his truck for 1/2 hour and wouldn't take my credit card to pay the $45 service fee. He told me to call his job headquarters. I did and they told me to make him hook up his credit card machine. He wouldn't so I sent my husband to get cash. While my husband was gone, he told me that a leaky faucet is not covered by Choice Home Warranty. But when I called them, they said it was covered. They sent someone out and he demanded payment. Anyway, I didn't pay him and asked him to leave.

The condenser in the attic froze up. Rust has corroded through the fan. I contacted Choice Home Warranty and was denied within 30 minutes. I was told that if there were any signs of rust, they denied claims per their policy. I read my policy from front to back (2 Times), nothing in writing in my policy states this. I then inquired if I had rust on washer/dishwasher, etc. and they quit working, would I also be denied on that claim. The answer was yes on all counts.

I filed a claim with Choice Home Warranty for my AC unit which was in need of repair. I had been with Choice Home Warranty about 4 months. I called them on May 15, 2013, the AC company came out May 21st. The AC unit's compressor and condenser went out. They did not get back with me until May 25, 2013 and denied my claim. They told me that I had to have records of preventive maintenance performed on the unit for the years that I have had the unit.

I placed a service call on May 21, 2013 for my condenser unit in the attic because it was leaking into the ceiling. The service contractor came out and said that the coil had to be replaced in the unit and they would have to contact Choice Home Warranty for authorization. Choice Home Warranty never did contact the service contractor to authorize. A representative from Choice contacted me on May 31, 2013 and stated I was under insured because there are three units in the home and only two units are covered.

Oven went out & tripped the breaker. Choice Home Warranty (CHW) send a tech, who indicated that breaker needed replacing but CHW denied claim saying it was water damage. We disagreed, so they said that we could get another opinion, but would have to pay for it. Another electrician came out, replaced the breaker & indicated it wasn't water damage. Also, the breaker replacement did not fix the oven issue. Although the first tech from CHW misdiagnosed the issue on both counts, CHW still insists that they will not honor the warranty. Furthermore, the rep kept repeating the denial over & over again, would not allow me to get a word in, would not provide reason for denial in writing, and hung up!

I was told my stove would not be repaired and only after I had purchased a replacement would I receive a check for only a tiny bit - over half of what I had to pay for an exact replacement. I was told I had to wait 30 days and they would issue a check. I am still waiting for that check 39 days later. I have made three calls with the last one saying the person prior that I talked to was no longer with them and my check still hadn't been mailed but would in the next 4 days. This company forces you to be proactive and you have to constantly call to follow up on what they have or have not done with constant promises that ARE NOT FULFILLED!

For years, I contracted with AHS and I found them to be a very reputable company, just a bit pricy. In February of this year, I contracted with CHW mainly because of pricing. In April, I had problems with my A/C. They came up with every excuse in the book to avoid honoring our agreement. They sent a repairman that seemed the least bit interested in repairing my A/C. I had to provide yearly service documentation. I had to provide a leak test. After fulfilling all of their requests I was finally told that CHW refused to make the necessary repair b/c my unit was corroded (not true). I asked for their decision in writing and have yet to receive their written statement. Scam! Scam! Scam! Don't Do It! Don't Do It!

I don't even have a policy with them and I was treated in a very rude manner. When I initially called to inquire about a policy, first they don't even give you a name when they come on the line. When I spoke with George the first time, he gave me a quote of $500 a year and $45 a month and asked me if I was ready to sign up. I told him I don't do anything without speaking with my husband first. He said okay and automatically released the line. He didn't ask if I had any additional questions or if he could explain anything else in great details. He just released the line. I then called back (and I'm calling back so much because I read the reviews of how sorry this company is, so I did my own test on them and apparently, the reviews and myself were correct) and spoke with Kevin.

On 5/14/2013 at 2:00 pm, I purchased this warranty contract from David **. He stated that if I had changed my mind, I can cancel. I called on 5/15/13 at 11:00 am, within 24 hours of purchasing which I was told I had 2 weeks to cancel. I spoke to Jeanette and was given the runaround that the sales department was closed. It didn't seem that a sales department would be closed and the rest of the company was open. When I questioned the levity of that, I was then transferred to Russ. I then called then the next day after being told by Russ that Mr. ** was a Jew and it's the Jewish holiday and therefore I can't be helped. I then waited due to the respect of his Jewish holiday. I then called back on 5/23/2013 at 12:28 pm and spoke to Sam, then Victor who stated that he had given the deposit back and it was credited to my account. I find out that it wasn't but Victor didn't even process the request until later that evening. I called my bank and gave them the transaction/transmittal number and it was bogus. Not only was there nothing there, but nothing pending.

I had a claim for a leaking hot water heater. Customer service rep says, "Sir, even a speck of rust and it is not covered," then proceeds with, "besides, the holding tank isn't covered." Ma'am, what is covered? "Sir, all major components." When did the holding tank of a hot water not become one of the major components?

They are the biggest scam home warranty company! They made me wait a week, only to tell me my broken washer is not covered under my plan!!! So far, this is the second item they claim is not fixable under my plan!!! Save your money, and get your own repairs done!!! The money I've spent with them could have replaced all the appliances in my home! I’m done with Choice Home Warranty!!! Liars! Liars! Liars! :-(

I made a claim with this company. I called at least 10 times and could not ever get anyone to service the claim. They are liars and I would not spend another dime with them. They do not do what they claim!

Air conditioner quit working. I filed a claim and Choice Home Warranty sent a service tech to repair. The tech claimed his instructions were to clean a clogged drain and didn't include any repairs. He collected his $45 service fee and left. I called Choice Home Warranty and they agreed that service order was to repair the AC, and they would be resent without additional service fee. Same service tech came out and found the problem. Wouldn't file report with Choice until paid an additional $45 service fee. Despite protests, the claim was filed. However, the service tech was informed by Choice that they would not cover the repairs. No reason given by Choice. The reason given by the service tech was specifically covered in warranty terms.

I am going on two weeks without my ceiling fan being repaired. I have called many times and they say they are going to fix things. Every time I call, I get excuses; it’s either someone else's fault, need to see if it’s approved, and on and on. Seriously, just send someone out! I have no choice using this company because I am a renter. But I can assure you I will let my landlord know of the very poor service. My advice, do not use this company. Very bad service!

I have read some of the negative comments on here. I just wanted to say I have had Choice Home Warranty for over 3 years and never had a problem with the service or them paying for my AC and heat going out. I would totally recommend them to anyone.

Please! Please do not purchase or get the month-to-month warranty through Choice. My ac went out and Choice had a tech come out. Tech said ac was out; this was not a preexisting matter nor could it have been prevented. Next morning, I got a call to call Choice because they denied my claim. Choice told the ac place it was due to having a new policy with them. When I called Choice, they said it was a preexisting matter. When I told him what the ac company said, the whole tone and demeanor changed. To say the least, I will never recommend Choice even if you want to get ripped off!

I purchased warranty because it was a little cheaper than the one I had. It was the Friday before Christmas and I had a house full of people. My heat went out. I called Choice and they gave me a contractor. I called them; they said they were closed for the holidays. I called Choice back for another contractor; they had none. The CSR told me that I could call an outside contractor, have them call and get approval and they could fix it and Choice would reimburse me. I did and when we called to get approval, that department was closed and I would have to wait until Monday.

I had Choice Home Warranty for 4 months. My garage door spring broke and they said that it wasn't covered under their warranty. I had to pay $175 off my own money to get it fixed. The next week, my air conditioning went out. I called Choice and the repairman came out and said the compressor was going. Choice wanted me to send all and any receipts where the air conditioner had been worked on. I told them I didn't have any receipts because the compressor was never worked on. I waited all day and they never returned my call. I called them back and the agent sent me to the supervisor. The supervisor said they denied my claim, because they said it was pre-existent. I canceled my contract with them right then. Please don't use Choice Home Warranty; it's a rip off. They don't do anything they said. All they want is your money. There has got to be something done about this company.

I have a complaint about the services that was provided by Choice Home Warranty. I received the runaround for 4 weeks. The company that they sent to my home to diagnose why my Air Conditioning was not operating properly had to come to my home three times; they had to get three authorization approvals from Choice; and at the end I was told something completely different from what I was originally told. Again, there was no mistake from me, the customer, but from the company they sent out who misdiagnosed the problem the first time. The company provided two options to resolve my claim; however, Choice Home Warranty refused to entertain the two options provided to them by the company and switched up the original authorization by electing to only cover $655 for an evap coil and nothing further.

Do not sign up for this scam service! I purchased the home warranty approx. 6 months ago. I called to report my heating and air unit was not properly heating my home. They sent out service tech and he said my unit was out of the cooling agent and I must have a leak. After further inspection, the tech said, "Your unit is older and Choice, I bet, will not cover the unit." I said, "Well, that is the very reason I purchased the warranty," that I had lived in the house 10 years and had all new appliances installed in 2003 and felt I needed the coverage.

I called Choice about air conditioning unit. They said I would have to pay a technician out of pocket $150 for a leak test. Choice came back and tech said unit had rusted and corrosion from the freon that was leaking out. They said clause of said unit is not covered in this condition. I called another air service and they said this happens to every unit when it gets old. Choice uses this to scam money for years and then get out of paying for these units. They have not and will not pay for any major repairs ever! Choice is just a major rip off!

I purchased this warranty on a month-to-month rate from my checking account. I called Monday to report my garbage disposal isn't working right, and it's leaking. I'm afraid it's going to cause my vinyl floor to come loose and damage the substructure of my home. A manager first tried to send out an appliance repairman who said he doesn't come to my town without a trip fee and doesn't do plumbing work anyway. Next, they referred me to another company. I phoned to set up an appointment and was told the woman I had to talk to would have to call me the next day. She didn't.

I contacted Choice Home Warranty to repair our A/C. It took them four days in the Florida summer heat to even come out to look at it, only to be told by the high school A/C repairman that he couldn't fix it due to a pre-existing condition, so we called to complain. Their customer service people told us they'd work with us and didn't want to lose our business (obviously because we were about to renew for another year, which won't happen now). So we hired our own experienced A/C repairman to repair it, and sent the invoice in, etc. and they denied our claim. They refuse to answer our emails and we have to keep hounding them to get anything out of them! So after paying several hundred dollars for this warranty and an additional $526 for repairs, plus they're $60 service call fee, we haven't gotten jack squat from this company. I won't stop until this company is exposed for what it is in hopes that it goes out of business, because I don't want anyone else to have to deal with this kind of treatment.

This company has denied nine claims out of one in the past year. I have seven homes covered under this plan and I am definitely changing. When I joined, they said that they would replace a part with like part, but that is not the case. They replace with builder or contractor parts, which is bottom of the line. I am furious with this company.

Choice does not repair your products. It even goes to the extreme of not letting you escalate your problems. I reported microwave problem on April 1. The contractor had to order parts. It is April 22 and the parts were installed today. The parts were installed and machine started to blow fuses. The contractor says it was not arcing but the company is using that to decline the claim. It goes on but I'm too tired to continue. Bad company and no customer service!

I contacted Choice Home Warranty regarding my A/C unit. The service man arrived, determined the problem, and relayed the information to CHW. I was then contacted by CHW informing me my claim was denied. I immediately told them to cancel my service, and they did absolutely nothing to try to retain my business. A friend of mine had the same problem recently, and he also canceled his service. I had to apologize to everyone that I referred to CHW and advise them to find a warranty company that will honor their claims. Choice Home Warranty is worthless and a rip-off. I will campaign to discourage anyone I know or anyone I come in contact with who is considering using them not to.

We worked for this home warranty company for about a year. They started to get behind on payments so we refuse to do anymore work for them until they pay for past due billing. When they still would not pay us after many attempts by us, we gave them a note of stopping work on any further work orders. This has been going on from 2011 to date with no payment.

After I cancelled my coverage with AHS because of their high rates and poor services, I was vehemently recruited by Choice Warranty over 4 months ago. We filed our first claim today for repair of a covered problem. After we paid the so-called diagnosis fee to the contractor, Choice refused to pay my claim for this covered problem. Life is too short for this hassle, but I will not let it go without filing a complaint. I do not recommend this company to anyone because they will find a way not to honor your claim. This company needs class action suit to be filed against them for fraud.

My AC broke and I had to fix it myself. They dragged the issue for a month and it was hot summer. Another time they didn't come to fix my emergency plumbing issue. I think this company is just a scam and they should be sued.

I was with AHS and decided to go with CHW because they had better rates. At the time, we could not really afford the monthly fee and service calls for AHS. I paid this company monthly for over a year and never made one service. My compressor on my A/C unit went out last week and they sent over a repairman. He submitted the correct information and CHW said that they cannot help me because I needed 4 years of records for my A/C. I never had this problem with AHS. I am not back with AHS and they will cover everything as promised. A little more expensive, but you get the service you deserve. CHW are a bunch of blood-sucking hounds and they had better not ever call me or e-mail me again!

If there was a minus category, I would check it. This company is a scam company. Do not contract with them. They lied to us and our local company. We have emails and phone calls for approval for a well pump, but then they refused to pay for most of the job after it was completed. I have filed a complaint with the BBB in NJ and will file with AG office in TX. Their customer service is the absolute worst I have ever encountered with any company in 5 decades. They are rude and unprofessional. They were yelling and one person even hung up when we were without water and trying to get help. The state of NJ needs to shut them down!

Choice Home Warranty is sending us multiple unwanted spam emails day in and day out. We have never subscribed to their mailing list or had any dealings with them. They change the address these emails are coming from to avoid our spam filters, so they're obviously aware that what they're doing is unethical and wrong. Do you really want to deal with a company who does this? Someone completely unethical and desperate? Of course not.

Please read very carefully the limits and what's included and what's excluded. It is a rip ff. When I read the excluded, I found that they just included the minimal and most of the repairs and the replacements will be the homeowner's or tenant's responsibility. They are just ripping people off and without real warranty.

They cheated me with my money twice. I'm going to sue them now. Run from that company as fast as you can. Do not give them your credit card number.

My water heater was under warranty, but the company said that they have already spent over $460.00 so they refuse to repair it or replace it. They were trying to refuse to repair just the microwave, and the repair person were trying to get the $45.00 payment but had never come to my home. He just spoke with me over the phone. You need to read every section on your contract because when signing up with them, they will tell you they cover everything that is listed on the contract. But they look at all the (excluded and included) things that are excluded are normal, such as rust in the tank (excluded), water heater leaking (excluded), and pressure reducing valve (excluded). These are just some of the normal things. This company is a big rip-off!

At first, the dishwasher wasn’t draining so I called CHW for an appointment. I waited all day. When no one came by 5pm, I called the tech of OnTime Plumbing. The man told me he didn’t have time for CHW and to get another tech. I thought how strange. I called and got a new tech. All was ok, but then there was water under the sink. The tech said the air gap was not installed properly and not covered. I called the landlord. He put a new faucet on the sink and removed the osmosis that wasn’t being used, exactly what CHW told him to do. Ok, or so I thought. I called the tech back. The rude lady put me on hold then started a lot of questions about the dishwasher. I told her, the tech was already here and all that she told me was she didn’t like my tone of voice and to get another company. I already paid the tech $45 the first time. I called CHW and I’m waiting for call back. The runaround is crazy.

I bought the home warranty. Three months later, our washing machine broke. It took a few days for someone to come out. They of course required payment for his service call upfront. He said he would order the part we needed. Two weeks later after calling numerous times, we were finally informed that he wasn't going to be able to get the part "from his supplier" and therefore would not be able to fix our machine. That was it and they wouldn't even divulge the part number so that we could just go buy it ourselves! So desperate to be able to do laundry and after $300 of expense and the hassle of going to the laundromat for 2 weeks, we ended up buying a new machine. This company ripped us off and apparently they do that to most of their "customers." So sad.

I bought my house in May 2012. I called on February 26, 2013 about my heating system and they sent out a technician who told me that my furnace was very dangerous and needed to be replaced. The warranty did a follow up call the next day and told me they would contact the serviceman to have him order what was needed. The next day, I received a call from the warranty company telling me that the heating system was dangerous and needed to be replaced but that they were not going to cover it because they said it was a preexisting issue.

Do not go with this company. They promise the world but if something breaks, they don't cover claims. Their typical excuse is that it was a "preexisting issue." Of course it is a preexisting issue because if the appliance was brand new, I would not need them. There is the manufacturer's warranty for that. This company is a scam. Do not deal with this company if you want to save aggravation and disappointment.

I recently purchased a warranty from Choice. I called to file my first claim on 2/21 due to my heater not working. The first tech they assigned to me could not come to my house until a week later. I called Choice and asked if I could have my own technician to come out. I was told I could and they would reimburse me. My tech came but was not able to repair the heater that day (I had an appointment and had to leave my home). He was booked the next few days so I called Choice again and asked if they could send someone out on the 2/22. The rep was very rude and basically told me I can't expect to have someone come to my house with less than 24-hour notice. I told him that we still needed to try, because surely there is someone out there with availability. He said all he could do is find someone and it would be up to me to find out if they are available.

Just as everyone else, I had a claim denied on my A/C. The reason that was given was because I did not have at least 2 years worth of service documentation for a property I had lived in for less then a year. It is clear that their company policy is to deny and hope that people just give up. I have filed a complaint with the AZ Department of Insurance, which can keep them from doing business in AZ. All States should have some similar agency, and if they get enough complaints, they can take action. I am also taking them to arbitration. Despite what it says in the service agreement, you do not have to file arbitration in NJ, you are not limited on the damages you can seek and you can ask for punitive damages. The limitation they put in the contract is a joke. If you win, they probably won't pay up and you'll have to start collection actions in NJ, though. If enough people take action, we can close this unethical company.

I changed from American Home Shield to Choice Home Warranty. It was a big mistake! I have had a few issues covered, but when I really needed them, they failed me. I returned home from vacation to a leaking water heater. I called CHW and a plumber came out. The plumber was told it was not covered. What the hell do I have a warranty for? American Home Shield would have covered it, but to save a few dollars I had switched. I tried to cancel, but I would receive no refund. I am keeping it until it expires and not renewing. I will do everything in my power for people to know they are not truthful.

I have had CHW for more than a year and during that time, they have not paid for a single claim I have requested. Unfortunately, I got duped into buying a 5-year service contract by their sales person, who promised the world in terms of service. I (unfortunately only after the fact) read all the negative experiences from other CHW customers very much resembling mine. Now my question is: how come this company is still allowed to be in operation? What can be done to stop this company from duping new victims? I am very interested in ideas and am willing to spend time to make sure that happens. Is there a way to revoke this company's business license?

This company should be shut down. I had to spend about 4 hours over 2 weeks to get them to pay the claim on my 2 broken sump pumps (which I pay a premium for). They referred a plumber who was unprofessional and who replaced them with lower quality pumps than what I had. This caused flooding. Choice said that it's in their contract that they can use builders' grade equipment in our homes. They said it is not their problem and they should have never authorized the claim in the first place - I should be happy. I tried to cancel and they won't let me do that either. I am stuck paying a company who will not pay out claims and whose service reps are stuck to a script of, "I'm sorry you feel that way, but this is how it is ... I am a manager. Have a good day." It's completely bad business and I wish I came across these reviews before I went with this company. I'm out my premium dollars, my deductible and the money it cost me to fix the problem they left me with. It's despicable.

I took a 1-year warranty with Choice - their online pricing seemed competitive and the closure process was easy and quick. Bad experience, turdy technicians, should be run down to the ground and be asked to shut shop - a horrendous experience!

Please, please do not get this company for your home warranty. Our heat broke down and they have denied our claim, stating that it was not serviced. I spoke to Alex, the manager, and told him that we have a 2-month-old baby and he said that it was not their problem, that it's just company protocol. Please do not use Choice Home Warranty. You will regret it.

I have purchased one year warranty last year for year 2013. I was waiting for three weeks to receive my contract so I could read the conditions (had to call them twice to get it). My washer happened to break and I requested the service. They sent the technician to diagnose the problem. The new part was needed to repair my washing machine. I received the phone call from a technician saying my warranty company declined to pay for part and service. When I contacted them, they said my washer had pre-existing condition! That is not true. So they are not going to pay. The worst part is that I requested to cancel my contract and they refused that as well! So I'm stuck for a year with a company that is doing everything possible to get your money and do nothing for you when need arises. Don't get into a contract with them unless you have a brand new house and all new appliances; otherwise, they will find a reason for your service to be declined.

We bought a 3-year contract in June 2012 and paid it in full. We had to make a claim in August 2012 on the AC unit. Originally, it was denied. After being accused of trying to rip them off and it looked very suspicious, we had to provide proof of no tampering on our part. It took their tech over a month and several phone calls to fix it. Out of the three claims, none was approved. Only after having to argue did they pay on the first one. Now, our heater is out, same unit, and they denied the claim on it. When I asked to cancel the contract because of being denied on the claims, they said they would prorate it minus $50 and any money they put out. So out of $1,100 in a seven-month period, they are only refunding less than $500. All three contractors advised us that CHW would try to deny the claim over anything.

We have had a few instances needing to utilize the home warranty we purchased with Choice Home Warranty and have had extremely difficult dealings with them. They seem to look for and find any reason to not cover or reimburse for the very things we purchased their warranty contract for. When we first used the warranty several years ago, they were great but in the recent couple of years, they have become very difficult to deal with and have some reason for not covering the problems we have had. I would definitely not recommend Choice Home Warranty company to anyone. The best recommendation I could give is to save your money and use it toward calling your own repair company because you would end up paying the majority of it out of your own pocket anyway.

Sales rep who call you to bait you into purchasing this warranty will promise you everything. When it comes to putting their words into action, well, they deny ever saying any such thing. My heat stopped working during the holidays. I called them on Friday; they took down the claim and on Saturday emailed me a number of the tech to call. I live in Staten Island, NY and the tech way out in NJ. I called and he said, "I don't service SI." He didn't know why they give everyone his info. The temperature was colder inside than it was outside which was about 15 degrees. I called them back and only the people taking the claims were available over the weekend and couldn't do much.

I purchased a 3-year plan, paid in 3 equal installments. Six weeks after buying the plan from CHW, my heater went out. After many calls to CHW & their tech, who never showed, I was told to get my own repair service, which I did. This company is 25 years in Tyler. After I got the estimate, they informed me they did not do work for CHW, due to failure to pay several claims. To make a long story short, CHW paid for none of the replacement of the heater & will not reimburse me any of the costs. After cancelling in writing as required, I still have not & do not expect a refund. Do not give these crooks an opportunity to steal from you.

My last repair request for a leaking/cracked water heater was, of course, DENIED. They don't cover the tank. Well really, what else is there? They say under covered items: water heater which is basically the tank. My water heater repair person said, "Why even bother having a home warranty if they don't cover the tank? All the other companies I worked for (20+ years) cover that!" Another company completely covered my "water heater" in Utah, no questions asked! Another great example of another denied claim, leaking pipes - not their problem. The repair person that time said, "I just can't even charge you for the visit as Choice is just the worst company and they don't cover anything."

I called for service the first week of August. They sent a tech; I was not present, daughter and son-in-law were. The tech, an older man, said he was legally blind. He looked under the back of the fridge and said it needed a compressor. He also made some remarks that I told the company about, and said not to send him out again. When we returned home, on 15th August, I called the company again. It was a total mess after that, back and forth phone calls, a tech coming out twice, and that was after I told them I was contacting you, which I did. Nothing was fixed from then until now, 14th January.

This is the worst and useless home protection coverage policy that you could possibly purchase. Please read the fine print. It has a clause for almost every repair that you could need. I called because I had plumbing stoppage and they did cover it because my clean out was on top of the house. I had leak from my air condition. They said they did cover any water leakage in an AC unit. I need repair to my dryer; they didn't cover that because someone else had worked on it before. I have always had home warranty services on my home and have never had any problems with service before. I called to cancel my policy with them. They had the nerve to even charge me a $50 cancellation fee and charged me for the service that the appliance charged them to come out and do nothing.

Water heater was actively leaking; I submitted a claim on January 4th online. I emailed them that it was an emergency as the unit was actively leaking. They did a good job in assigning a contractor, but that contract didn't attempt to make contact with me until January 7th; consider I have water leaking in my home. I used towel after towel to dry this up. The contractor came out and stated the unit had to be replaced. They denied the claim saying it wasn't covered because it was to the main storage unit.

I called for a repair on my 2-year-old dishwasher, back in August 2012. They sent out Abby Repair. The panel had gone out. The repairman said it could not be repaired. He would turn in that order and said, "You'll get a new one." Well, I thought that was odd that a new dishwasher couldn’t be repaired. They (Choice) sent me a check, and I misplaced it. After looking everywhere and couldn’t find it, I called. The first person hung up on me. The second didn’t know anything. The third said, “No problem. We'll get another check out to you.”

I purchased the warranty with this company because it was one of the few that told me they would cover septic tank system and all lines. I was discouraged with the warranty I had because of lag time from time of complaint to repair time. Little did I know that Choice Home Warranty was worse. The septic tank backed up on me, and they would only pay $200 to pump the tank and would not honor anything dealing with lines, leach field, or anything except a onetime pumping of the tank. I asked the lady I talked with and wanted to know what would happen if it backed up again next month, and she basically said that it was my problem after they pump it out once.

In May 2012, CHW sent out a person to repair my refrigerator. This person looked at my AC unit and said he needed to fix it as well. Two hours after he left, I noticed that the unit was blowing out hot air, which was not happening before the repairman "fixed" it. I called this person and told him what was happening, and he told me I had to call CHW, who advertised they had emergency service. I called them and got a recording stating they were closed. It was Memorial Day weekend, so my son and I (both asthmatics) had to stay in a house with no air in 100 degree weather.

I signed up to cover all our home appliances. Everything was new when we built 7 years ago and the salesman from CHW assured me that if they could not fix an appliance that they would replace it with a comparable model. New appliances don't last the 25+ years like they did 40 years ago. So when our 7 year old Amana range oven control went out, I called CHW. The repairman came out and ultimately the part was unavailable and discontinued. CHW refused to replace the $2,200.00 slide-in glass top range because it was "beyond their control" (see paragraph such and such) and sent me a check for a grand total of $150.00, the cost of the part had it been available.

I currently had warranty with Long and Foster and switch over because the price was cheaper. I would not suggest this company to anyone, not even my worst enemy, for the reason I called to file a claim and the Alex over the phone told me my coverage doesn't start till next month. I told them to cancel it. They refunded only half the money and when I called, the first person hung up on me and the second person told me there is nothing to be done and my policy is canceled. Just a big headache. Stay away.

On 7-23-12, I entered into a contract with CWH for two of my homes in Texas. 35-37 days later, my A/C at my residence was blowing cool, not cold air. I thought lucky me! I contacted CWH, and they sent service man within 3 days. Service man indicated compressor beginning to by-pass. He suggested new compressor. CWH refused and indicated I was fraudulent, and service man said I told him "I knew unit was bad." I got service man on phone to respond to CWH claim. He said they usually never pay for anything, and he only told them the A/C problem. He indicated he had to cycle the unit several times for it to duplicate the process. To shorten this story, I was yelled to by CWH, lied to by CWH, and deceived by CWH. My credit card fraud department finally, 120 days later, was able to reverse the charges and place funds back in my account. I did use the A/C contractor to replace my entire system as I did find him to be honest and trustworthy.

This company never properly honors your service contracts with them. They also send construction companies to evaluate refrigerators and appliance repair companies vs a plumber to check a hot water heater! Then as numerous others have already reported, they deny everything yet they collect your monthly payments with no problem - even after you cancel your policy with them. They are a total bait and switch operation, and should be shut down. Their service contractors even share with you how they don't pay them (as contracted to) for going out of these service calls and routinely deny claims. Stop this company now. Total fraud.

The worst of the worst home warranty company. Period. I had a claim in late October of 2012. It was the time that Hurricane Sandy was landing on the east coast and it was no communication with the CHW, except through their website. You can place a claim, a technician comes over and you pay $45 - which is okay until they have to pay for replacement of any part or unit. My problem was the heating pump for my heating system - it seized (it wasn't blowing hot air). That was the technician's call but in order to change the pump, he wanted it to be installed on the new pipe that is not leaking (mine was leaking). Then he made me make another claim to have a plumber to come over because he was not licensed to change the pipe, which was part of the heating system.

I really want to give negative 5 star. Unfortunately the choice is not there. I have total plan coverage for my house. The sales guy who talked me into buying this plan assured me that everything would be covered.

I requested CHW to come to my home today to address why my condenser unit would not power up when it came on inside of house. It was determined by the tech that the prior tech, that CHW sent out summer 2011, had made a mistake when servicing the unit at that time resulting in why the condenser will not turn on. However, CHW will not honor the previous tech's m