Choice Home Warranty Reviews

First I’ll like to thank the technician for job well done for his patience and most of all acknowledge. Thanks one more time. Sincerely a happy customer! Choice Home Warranty should be proud of having Roberto as representative & part of the company!!

Stove repair. First time I have needed service. First person I talked to was very helpful. Within 24 hours I received a call to set up my appointment. Before my technician arrived, I received a text showing me a picture of the home. I thought that was wonderful as I would know who it was entering my home). He explained everything about the problem with my appliance (Monday) and said he would order the parts and hoped to be able to return on Wednesday. I got a call Wednesday and he had the parts. He came that day. Fixed my appliance and was on his way shortly. Oscar was the technician. He was very nice, easy to talk with and certainly knew his craft. He was on time both times for the appointments. I would love to have him again if I am ever in need of another repair.

The issue has been solved. Meaning the electrician came and checked the issue, also he had to get approval and the part was ordered. Today he replaced it and I am back up and running. Was happy and grateful to the technician and company. Thanks.

Michael was very helpful in getting me set up with the warranty plan I needed and worked at keeping the price fair. I worked with your company at my previous home and had a pleasurable experience. I look forward to the same committed customer service as before. Thank you.

Great company and staff, they delivered exactly as they said. Results were great! I placed one call to Choice Warranty, the technician called me the same day and was on-site the following day. The technician identified the problem, ordered the parts and my air conditioner was up and running in a couple of days. I would highly recommend Choice Warranty.

The rep was knowledgeable and the package seems to cover my needs. Once my grace period over I will be able to evaluate the company better. CHW seem to be the best choice for me. Hopefully all my needs will be covered by this policy.

Luke was very professional and although we had problems with getting emails to me, by using an alternative account he was able to get the information to me. The coverage was tailored to our needs and all the promotions and discounts made the coverage very attractive.

Claim #: ** was rejected due to non-regular wear and tear. To me that says my family of 3 adults abused the washer cycle knob which I refuse to claim. I feel the abuse came from the previous service call (Claim #: **). The technician failed to secure the washer body right front/side panels (see attached image). I tried to remedy that negligence with duct tape. After current rejection, I called to cancel my service but the situation was remedied to my satisfaction. However, I am still waiting to hear from service repair contractor for appointment.

Had some difficulty, getting the authorization, but I did get the job done on the third day. The contractor had to wait to get through the portal. The claim went through the weekend, and I had the technician on Wednesday. Slow but I had another bathroom I could use.

Al ** was polite and very helpful and patient with my questions and he was also very efficient in responding at the very last minute. He was also friendly and was easy to talk to. I look forward to working with Home Warranty and their services.

I talked with Maurice in Customer Service. He was very friendly, super knowledgeable, and eager to help. He listened carefully and then quickly solved my problem. I left thinking: "What an awesome company to work with!" I was treated with great respect and kindness! Thank you, Choice Home Warranty.

Choice Home Warranty was contacted about a needed repair. They scheduled an appointment for a plumber to come out within one week. The plumber contacted us when he was on his way and showed up at the scheduled time. Plumber was very pleasant and repair was made satisfactorily. We were very happy with the contact with home warranty and the service.

Jamming garbage disposal. I called to have my disposal fixed. I had to wait 7 days to get it fixed. My sink would take long for the water to drain. I couldn’t rinse the dishes. When the plumber got here he did a great job and I even asked him about some other things going on with my water heater. He gave me a few suggestion and gave me his card.

Bottom line, our compressor shorted out and was not "covered". You guys all know that every time a claim is filed, it is automatically not covered. As a matter of fact, when if you were to take as a percentage the number of claims that are approved vs the number that are denied, you would find just how dissatisfied your customers really are. We will never recommend you as a company to do business with.

I have peace of mind knowing that my home is covered by the warranty. My experience was great. It sounds almost too good to be true. My service representative was very helpful and did a good job of explaining my plan. Everything seemed to be very speedy. Should I need it, I hope this works.

On 5/12/20 I signed up for a warranty service through Choice Home Warranty under the impression that all the appliances within my home including my septic system would be 100% covered WITHOUT exclusions. However, after reading the fine print I have realized that I was misinformed by the sales representative that sold me my policy. I called today to go over what is and is not included in my policy and after being transferred several times and finally speaking with a rude representative that refused to cancel my policy after I requested 3 times I was finally able to get her to process my cancellation.

You should ask how I like the service from Choice Home Warranty. I would not recommend your service to my worst enemy. The technician arrived as scheduled but the warranty rep would not answer his request to fix the problem. He made his assessment and sent the request to repair to CHW, he said he usually gets a reply within 10 minutes. After waiting an hour he was going to leave without fixing my problem so I asked him to fix the problem and I would pay the bill myself. I was in a bind to get this repaired and CHW left me stranded so it cost me $350.00 instead of the $65.00 copay. I think CHW owes me $285.00 because of their incompetent staff. The tech called me on Monday morning to let me know he just got approval to fix the problem, That was 14 hours later. That is not fast and speedy service. Jimmy **

Electrical and Appliances. Both CHW reps called alerting me their arrival time, came with his mask in place, went to the item and performed their assigned duty. What impressed me the most was that each tech was well experienced in knowing what to do to repair or replace an item. They each worked steady with efficiency and informing me of what was/had happened to the product as he worked. They both were pleasant and friendly. Yes, I am glad I joined the CHW family years ago. And yes, I do recommend CHW to family and friends.

Our lights kept blinking in our dining area. I contacted Choice Home Warranty. Within three hours they contacted me to inform me that a technician from Kimble Electric would call me and the appointment was set up. The gentleman that came was knowledgeable and professional. He had to replace the dimmer switch. I have been a customer of Choice Home Warranty for many years. They have always done what they said they would do. We are very pleased with them and I have recommended Choice Home Warranty to many of my friends.

My dishwasher flooded my kitchen floor so I called Choice Home Warranty that came with house I just bought 6 months ago. They sent a tech out in about a week the tech found problem right away. Said that they probably wouldn’t be able to fix it because of the age of dishwasher. It was a ge profile and probably couldn’t get replacement part no longer made, Choice sent email offering $179.00 for dishwasher, I found contract with Choice and it said if they couldn’t fix the appliance they would replace it with a new one so declined the offer and someone was assigned to my case. She called a couple days later and asked make and model.

Electrical issue. All seems fine. We got fast reaction from your Customer Service and they got us an appointment quickly. I was not a fan of the submit via the web, but it worked fine. I do prefer an in person communication. I will use the website going forward.

I still have not heard from a repair person at 1036am the following day after ticket made. Ask again after repairs are complete. The person who I talked to was pleasant. But I need repair made. Or to at least be contacted to meet a repair person.

Air Conditioner repair. I could not believe that the technician came on a weekend even though this was not an emergency. He was very professional and explained the problem and the steps that he would to take in order to fix the air conditioner. We were very pleased with CHW service.

The person I talked to was great and very understanding. Gave me quite a few options and help me with what the coverage was and understanding it. Still believe that the money is a little high but it seemed better than others that I have talked to.

My repair claim was opened last year 12/21/2019. It has been almost 6 months cannot settled due to the case manager Lori ** lied to me about the replacement buy out price. First she did not tell the wall oven need to replace both, not just one oven but both, so she lowballed the price try to buy out. But problems it cannot buy a replacement oven, Then she offered a downgrade brand Fridgidaire saying this is the same spec as my oven but not even 1/3 of the price. She refused to match the online price. She said that is their policy. They don't match the brand. Then what do they based on?

THIS COMPANY IS A FRAUD! This company will not repair or replace my air conditioning unit when it clearly states in the coverage agreement that my service is included. It doesn't state in the warranty that a compressor is not included. The technician stated it was normal wear and tear and Choice still don't want to replace my unit. Attached is a copy of the warranty coverage that clearly states what is included and excluded.

We have been having trouble with our dryer for some time now, from the smell of smoke, not working and cutting off. The technician was great, his name is Michael and he made suggestions on what else needed to be done.

Oven repair. This is the second time I had to use Choice for small appliance repairs and the same company came out to do the work. JRJ Appliance was WONDERFUL! They called before they came over, showed up on time. Work was completed honestly within minutes.

It was a very fast reply to get my repair sent in. Had to do online and contact was made the next day and they made an appointment and the gentleman came out. It was done correctly. He was very nice and completed the task.

Broken dryer. I wish I could remember the representative's name that worked with me. She was so helpful and kind which made it such a pleasant experience. We went over my problem in detail and came up with a very satisfactory agreement. Thank her for me please for her kind service.

We were very satisfied with the service rep that came to our home. He was professional, and very knowledgeable about the washer we needed inspected for repair. He said it was a very common issue, and all it needed was a small new rubber seal that would take an hour or less to repair and he would be back out to fix it. However we were later contacted by email and they said it was more practical to send us a check rather than repair it. We paid over $2000 for our washer and it is less than five years old, and they only offered $349 in place of repairing or replacing the machine. Not happy about that at all. We will not be renewing the service with this company.

The customer service rep was very professional. When our plumber didn't show up because he was sick and didn't call us, I had to call and see what the problem was, she reschedule us with no hassle. She did contact the vendor to make sure of the problem.

We had an issue with our dryer. Called Choice on May 5 and a tech was at our door the next morning. Fixed our issue and out the door within an hour. From the time I called Choice the process was flawless and quick. Will definitely recommend you to all my friends. Thank you for making the process painless. I was truly amazed.

Water heater broke last week Wednesday. Had to wait till Monday to be replaced. But still cannot get over having to pay $350 on top of the $60 for tech to come to house. The tech called me on Monday to charge $350. When I spoke with representative Thursday, she never informed me that there was to be additional charges.

Set up a claim, had it fixed by next day, Daniel from Nationwide Cooling came and did a great job. Choice was very fast at setting this up and since this was our 1st claim I was very satisfied with the result.

Everything was really professional and it will help me save cost in my home. I appreciate the courtesy and professionalism of your cells. Thank you and I hope that the relationship between your company and myself is long-lasting and very expedient.

During the night the unit located in the bedrooms area started making terrible sustained noises that disturbed our sleep. The unit on the roof makes even louder noises even with the thermostat in the off position. Our sleep came to an end with that unit malfunctioning.

Choice would not get my AC fixed. Said it was pre-existing. AC was working fine last year. When I turned it on this year it worked for one day and then stopped cooling. I believe that this company did not want to do the work. I would stay far far away from them. Better companies out there I am sure. They didn't call me to discuss this issue and just sent me an email. So unprofessional. WHAT A RIP OFF!

I've been a customer of Choice Home Warranty for three years and, to be honest, have not been that impressed with their service. For as much as we pay, we don't receive much benefit. For example, we've had our dryer serviced multiple times by them. It's apparent at this point that it needs to be replaced, but the warranty company refuses to cover it.

Water heater. Chris was awesome! He called and came out earlier than expected and looked at the water heater and did what needed to be done to get the problem resolved. I would use his service again. I appreciate that he drove an two hours round trip to provide the service.

Greg ** was great. He went over all my options and explained everything very clearly. He also helped my pick the policy that will work for me. Also all the information was sent to me right after agreeing to the policy to review.

First time Choice sent out a company that didn’t look like bums. Real professional company to repair my air conditioner, diagnosed the problem had the a/c repaired in no time. About time I was treated like a customer that they care about.

Great Company. Very reliable service. Told Family and Friends and they purchased your Warranty. All the repairs have been done right. No issues with the work done to my appliances. Operators have done great when I've called them to make a claim. Thanks.

Called in the claim in the morning. A person arrived 6 hours later. After spending about 20 to 30 minutes checking out our clothes washer he called in the claim. Today received a settlement of $299.00 to replace the washer. Great service and quick turnaround for the claim. Will use them in our new home we will be in late June 2020. Thanks again.

This is third tech sent to fix the same problem. Last tech found two leaks in the system that were missed by the first two. I was without the air for three weeks awaiting a part. This is the third claim opened for the same problem. I will reply as soon as my problem is fixed. Also I have paid $65.00 for each claim for no help.

Garbage disposal replace. Very good experience contractor showed up on time, performed very well. Good job. Happy with job performed. Would recommend to other possible customers. Keep up the good work. Happy with service. Thank you very much.

I needed a drip pan change and a new drip line run and Choice Home Warranty denied both citing rust in the pan! All drip pans will rust in Texas in the attic as that is where the AC drip pans are located. Coolant also had to be added as the cap on the valve was off and coolant leaked from the open valve and there was no way a normal person would know that and claim was denied too. WARNING TO ALL- there are too many exclusions in the AC repairs by Choice Home Warranty which in Texas is the most used.

My AC unit went out, someone came out the next day to work on it. Thank you for your quick response. I would recommend this service to my friends. The technician was very helpful, explained everything he was doing.

Troy ** was extremely helpful in explaining all the options to me, including how to get an extra year free when purchasing five. I was up for renewal at my other company and they had raised their rates a not, but with Choice, I'm able to lock them in for life.

Salesperson Tony was very friendly and knowledgeable and polite, gave me prompt answers to all my questions, explained the policy thoroughly. When I was reluctant to commit immediately he checked with his supervisor and gave me an even better deal.

Choice Home Warranty touts their record of excellent customer service for handling all their service requests but that’s not true. We submitted a claim for service one of our air conditioner systems and it was denied. According to the technician acquired by Choice Home Warranty, the cause of the air conditioner failure was beyond the control of the homeowners.

I had a couple of rough claims where specific things prevented coverage but they did work with me .. and now when I call it’s been great service, quick response and repairs back to normal .. Very satisfied! My last repair was a fridge thermometer went out. Ruined all my food but they fixed it like new!

I have been with Choice for about 5 months now and have needed to file 2 claims thus far. Both experiences were quick, hassle free, informative and organized visits. I have been with one other home warranty before Choice and the comparisons are quite remarkable. Choice has met all my expectations for what a good home warranty company should be.

Called the assistance number, set up a claim and technician called us back within a few hours with an appointment for the very next day. We had electrical issue with our AC unit outside the condo. Technician Damien called and arrived early than original time frame which was awesome. Fixed the problem, did a thorough clean up inside and out. Great experience. Literally hassle free. We paid $65 for the service call and that was it. No hidden costs, no waiting to be reimbursed. This was our first claim and I was impressed.

Plumber suggested that I was unappreciative and asked me for a tip for his hard work. I gave him the required 60.00 service fee in cash, and 20 extra dollars. I told him that if he had a credit card machine I could have used that to pay the service fee, but he seemed upset that he couldn’t keep all of the money for himself.

Changing companies, I paid 2 different $45 fees and had nothing repaired. So I spent 700 to have it fixed and it ended up being our timer that was attached to our house. So I paid the $45 fee for someone that could not fix it. Their company does not do that kind of repair. As I stated the timer came with the house when we bought it and this house was built in 1977. So, that is why the technician had no idea on the timer.

Have exceeded my expectations as I have not always had such service before. Something has been greatly improved and as long as it stays this way I will be more than happy to continue using Choice. My pool pump was fixed and before that my hot water heater was replaced without me having to fight for what I have paid for.

On May 6, 2020, I contacted Choice Home Warranty to have my fans repaired. The service man came on schedule as promised and fixed 4 of the 6 fans by simply making adjustments and tightening screws. No parts were needed. The other two fans, which are located in the master bedroom and the master bath, both have ISSUES THAT REQUIRE REPLACEMENT. The repairman, Jeff, said he would contact the home office for approval. He called the next day and said the claim was denied from the home office and the case was closed.

Alex from MAINTAINENCE FIRST was very professional, courteous, and willing to show me everything that was needed and what he was doing. I was given an arrival time between 3:00 pm and 5:00 pm. I was so very grateful he called asking if he could come right over, and he was here by 2:30. If he is an example of your vendors, I am extremely satisfied. Thank you so much for the prompt response.

This company got 6 accounts from me, when I needed a service call to replace a broken above the range microwave handle they send a check for 169 dollar - 65 dollar service fee = $104 as their replacement cost for the unit. This is how they treat their big customers. Be careful with this company. I would not recommend anybody to sign up.

Great service, fast response, fast services, very professional and friendly. They fix everything fast with no problem. Came at the time they stated and will call when they're close to your home. Even left a business card in case I need to get in touch with them if anymore service is need or had any questions.

Tech that came to my house was very polite and helpful by telling me exactly what it was. Unfortunately had some trouble in getting authorization in getting a part but came back the day and time he said he would.

The company that was chosen to come and check out my garage door did the following: Changed the time three times. After I cancelled showed up anyway. Showed up after the time they gave me. Then called me and tried to say I was at fault for it all. Again not worry of doing business with me ever again.

When I made a claim to a faulty AC unit in my attic in May 2020 and it was discovered that a previous claim made last May (2019) by the previous owner. It was discovered the AC evaporator was not the correct one installed and there was a needed part not installed. Choice Home Warranty informed me that they would only cover for $250.00 and that was the remaining funds available on the maximum system payout per the contract term to correct an improper previous repair/installation would have a balance of $1965.00 due to the technician for the repairs. This is outrageous concerning coverage. If having to pay a remaining balance of $1965.00 is required-why have home warranty insurance. Also, the fact that Choice Home Warranty doesn’t want to make things right concerning a faulty installation speaks volumes. I would be better off budgeting for major breakdowns myself. I plan on cancelling my policy next month. Thanks for nothing.

As usual Choice found a reason to not replace something that was broken. Thank God the repairman found a way around the issue and fixed it at least temporarily. The same thing happened with my Central unit. I called them numerous times because of it not cooling and the last person told them it was the compressor. The adjuster denied it because my unit was only 10 years and it should be 12-15 for them to pay. Surprisingly they agreed to pay for a water heater EXCEPT for the new drain tubing part of the labor totaling $150.00.???

When I spoke to Neil, he assured me that if I paid immediately, I would have 30 days to cancel with a FULL refund. And, he gave me his "personal" phone number. I called once to cancel and he talked me out of cancelling when he returned my call. Since then, I have not been able to get an answer to my call even though I left a message. But, in the meantime, I read the contract which says that I will NOT get a full refund, but must pay a $50 admin fee. Plus, there were more exclusions than there were supported conditions. Very dissatisfied and considering a call to Discover Card to cancel the payment.

We received prompt and courteous customer service from CHW when reporting our claim. The assigned Air Conditioning vendor was professional, and he got our unit cooling properly again by simply adding a little Freon and some Leak Sealant for good measure. Thanks CHW!

Handle broken and said it wasn't covered. I appealed and got a a response from Keisha ** to call or email. I called and left voice mail and never heard from her. I then sent an email and still haven't heard anything.

Very professional and respectful representative. Time length to add new property was excellent. Thank you. I would definitely recommend your agency to all of my family and friends. We have been with Choice Home Warranty for about 10 years and have had great experiences throughout this time. Thank you!!

Heat pump was faulty due to compressor icing over and CHW sent me a man I had service it years ago. I knew he was quality and he did not disappoint. It took some time for him to gain approval during these trying times. But patience won out and now it is running like a charm! Thank you CHW and CV3!

Cooktop. Choice Home Warranty, was very professional and knowledgeable. Thank you. Furthermore, I am a new customer and after reading over my contract I was well pleased with what I was getting. The employee I spoke with on the phone was very helpful and very intelligent.

Refrigerator ice/water maker. Carlos did a great job fixing my problem. He was very professional and wanted to satisfy me. I will continue to use Choice Warranty with all of my other issues. I will be contacting Choice to work on my spa.

Had a problem with an electrical circuit in our home. Electrician was on time and friendly, solved the problem and explained it to my wife and me. Great service. We would recommend Choice Warranty to our friends and neighbors as an excellent way to protect their home from high bills as a result of appliance or system problems or failures.

The sales representative was ok. I was not offered the free month for starting the new Warranty. I am excited about the home warranty and I feel more secure. I hope when an appliance inevitably needs repairing, my experience with Choice Home will be smooth and pleasing.

Electric problem. The serviceman was on time and very professional. He had my problems fixed in less than a half hour. I definitely would recommend his company. He called 2 days prior to set the appointment, and then called the next day to confirm the time.

Electric dryer not drying clothes. The Technician arrived on time and was very courteous and polite. He inspected the dryer and quickly diagnosed the problem. Best of all, he even had the part to repair the Dryer in his truck and repair was done in amazing time. Superb Service!

I attempted to file a claim for air conditioner service. The unit was blowing hot air and not cooling the home. I received an email from Choice Home Warranty that listed an incorrect address. I called Choice Home Warranty to report the issue. I spoke with 3 customer service representatives. All of them did not grasp the issue I was having and they all hung up the phone on me instead of trying to resolve the issue. I cannot describe how frustrating the entire situation has become. Choice Home Warranty will eagerly sign you up for a home warranty and charge you for it, but when it comes to fulfilling their end of the bargain, the service part, they try to avoid their responsibility and simply make you go away. I am considering cancelling my policy with Choice Home Warranty. There has to be a better alternative out there, based upon my experience.

Dishwasher and Dryer. The text reminders and voicemails from Sears were very confusing because they seemed to indicate the need to reschedule the appointment. Matt from All Around Appliance Repair communicated extremely well and followed up extremely well. Very professional sub-contractor. I was very pleased with the service I received from both CHW and the repairman!

Air Conditioner Thermostat & AC check. The repairman from Bennett & Sons (Kris) was excellent, dependable and possessed good people skills. It appeared he was skilled and knew exactly what to do, and how to address the problem/need I had. If what he addressed continues to work, I'll be a very pleased customer. I personally commended him, prior to his departure.

I have had 3 occasions to use my home warranty service, I must admit I was skeptical at first, but the process for receiving service was simple & seamless. I would recommend Choice Home Warranty to everyone. Great value, great service, Great peace of mind.

I purchased a home warranty on my new home to help protect me from any unknown or upcoming issues. I had an expensive home inspection done by a reputable licensed inspector prior to purchase. After living in my new home for a couple of months several issues popped up. The things that I purchased a home warranty to help protect me from. You guys turned down both claims. I am on disability and affording a home warranty strains my budget. I have been a loyal Choice customer for several years at my previous home. I switched to Choice from American. Now I am questioning that decision.

The customer service representative was very helpful and professional. He wasn't pushy nor did he sound like someone just trying to make a sale. I like that you cover all appliances whether you need to or not. I like that you service the Brooklyn NY area.

I have purchased warranty from Choice Home Warranty about 3 years ago, hoping to have coverage. About 2 years ago my AC broke and they initially told me it's not covered and scheduled a technician to come check it three weeks after my initial request. Now my fridge is broken and it took them more than 2 days to send a technician who refused to even take a look at the fridge. It was emergency so I brought some other company to check my fridge which came in less than 4 hours and checked it. When I mentioned it to choice home warranty they immediately started fabricating reasons that my warranty is now void because another company has already evaluated my fridge. They have divorced support my advice to you is to keep your money and use it for repairs and do not pay it to choice home warranty.

I know with what's going on in the world it might be hard to get someone out to fix my fridge. I received an email letting me know they were having difficulty finding someone to do the service. They offered me the choice to find my own service provider and they would reimburse me, or I could continue to wait while they tried to find someone. Well I chose to wait and within a day or two I was notified that a service provider was scheduled for me. The technician was very polite. He wore a mask and shoe covers. He found out what the problem was and he didn't have the part. He told me that he was going to call a store and see if they had it in and if so he would be right back to put it on. He gave me a time frame and came back within that time frame and completed my service.

A/C unit was not cooling the upstairs. I put in a service order and received a response the same day. The company followed up the next day and the tech was prompt and repaired the unit without any problem. Great customer service.

Water heater was leaking at the bottom. There were some miscellaneous as to time to install new heater but all turned out well. P.S.You still owe me for the Microwave you did not pay for. Because of health reasons I did not allow anyone in my house.

Updated on 10/06/2020: Excellent service. Came 3 days early. Got furnace working and explained why we were having a problem with ignition. We have an old furnace and replacement parts are not totally compatible with our furnace. We have to manually reset our unit to get it to ignite and heat.

After a bit of phone tag was finally able to speak to someone. Was not really happy with the first offer, however, after one phone call the offer was upgrade to a fair price I believe. Quick turnaround for service call and great customer service except for the phone tag. We are happy we switched and will continue with Choice.

Bradley Appliance Repair tested my old ice maker and within 11/2 days....we had ice in our Phoenix home....Thank you for a great experience. He even showed us where to find the button to turn our Samsung washer and dryer alerts on and off....Glad I went with Bradley and Choice Home Warranty...free ice maker thanks to COVID rules Choice set up....Thank you.

Toilet Repair. The repairman was friendly, courteous and got the job done! He showed up on time, he worked in a professional manner, he was also neat. I would recommend him again. He worked for Young's Water and Sewer. The price was also as posted.

The technician came when I could get him in the development. He checked the microwave out and made his report. He was very easy to deal with. The claims manager settled our claim in a timely and appropriate fashion. We are please with the outcome.

This company claims to provide a service when in reality they only take your money and provide nothing but inconvenience, dissatisfaction and frustration. It was confirmed my very old insulated ductwork needed replaced by the service provider they assigned to my claim. It states they do cover ductwork in their contract. It also states they don’t cover insulation. They stated because my old ductwork is insulated they do not cover it, however all ducts work is insulated if done properly. I am incredibly dissatisfied and wish to warn other homeowners to NEVER waste their time or money on this company. It should be well-noted they are nothing but a racket and scammers.

Mr ** was responsive and answered all my questions. He was on time respectful of social distancing and patient. He made sure he cleaned up after he was finished. Mr. ** was a great repairman I would use him again.

Our washing machine was not working- called Choice and they had a tech scheduled asap! The diagnosis was that it would be too expensive to repair the machine so they are sending check to replace. We are very satisfied with the service and response.

It took me 6 attempts to final get in contact with my Representative. Once I did, I had advised I declined the offer. CHW did NOT even come close or comparable to the unit I have currently. I appreciate and am grateful for what I did receive,; however, still not satisfied with the overall process or services.

I did have another home warranty before this and never ran into the headaches that I have with this claim. I can NEVER speak with some directly and have to use the automated systems. First time I called they contacted a business that was outside of Wisconsin which, of course, said they could not perform the maintenance of this claim. I found out by logging into the system and see that the appointment was cancelled. They then scheduled another vendor which came out and diagnosed the problem as a cracked heat exchange which means I was in need of a new furnace. Vendor contacted them and explained the problem. Apparently I then needed to agree to the maintenance which I never got a call about.

Dishwasher wouldn't come on. A repair tech responded and was able to get it in a day or so. He came to the home and looked at it and then was able to get a serial number and model number to be able to get the part which turned out to be a malfunctioning switch.

I was very pleased with the response time regarding my claim. The plumber came in and solved the problem fairly quick and reported out his finding through email. The best part is soon after I submitted my complaint online a response came within minutes.

CHW was very responsive to a water back up issue while over the weekend. They contacted and scheduled a contractor to fix the issue the following Monday. The contractor was timely and professional and fixed the issue. Thank you Choice.

Company sent out lied to us about our options from Choice Home Warranty, sold us a furnace saying CHW was paying $2984 or 2/3 of our cost. That was a lie. You paid them $650 for a repair they didn’t do and I paid them $1681.30 for a furnace no longer even in production. Had it inspected and new gas line needs corrected, return air sized right, access to the filter put in, and a few other things for $500 to make it right!

I contacted CHW for a service repair on my air conditioning condenser fan blade that broke. It was not covered under the warranty. I prevailed upon CHW for an appeal and was contacted by Lydia ** Case Mgr. who acted on my behalf and was able to get this issue resolved to my satisfaction. Lydia gave me great customer service and was genuinely interested in helping me. She truly is an asset to CWH and has earned my respect and appreciation.

Very pleased with quote given and professionalism of sales person who assisted us over the phone. We shopped several different companies before making our selection and decided to go with Choice because of reviews, pricing and professionalism of sales person. Would highly recommend this Company to family and friends for Home Warranty Service.

Within 3 hours a repairmen was at my door to check on my stove. He said he was going to get back when the part comes in for installation. I would recommend Choice Home Warranty to anyone. Customer service was great.

The repairman from Sierra Mechanical A/C was dispatched to my home by Choice Home Warranty and did a FANTASTIC job identifying the issue, explaining it to me and fixing the problem quickly and efficiently. I've never been more happy with Choice Home Warranty! Thank you!

Service was scheduled promptly which was great. The Service Technician was very professional. Made a quick determination that it was not cost effective to make repairs. I was informed that the washer was going to be replaced, but replacement does not mean "replacement". I received an email with a proposed settlement that was probably 45% of the cost of a new washer. I asked for a review and that dragged on for days only to get some more that is still not for a new washer.

Basically my heater/air conditioning system is shot. When the guy did the inspection and called you guys. You basically picked out the three words he said that you didn’t cover and denied my claim. You won’t even fix the parts you do cover. Very unhappy. My husband is disabled, I’m not working because of Covid so I have no income. I’m just so distraught right now and feel like I’ve been screwed and scammed.

We've had nothing but bad experiences with this company. We went 2 weeks without a hot heater and they could have cared less. We paid more for the tankless warranty, but on more than one occasion the reps said they don't typically cover tankless, and they weren't sure why It was offered to us. The customer service is a joke, and I would not recommend this company to anyone!!!!

Julia ** was my case manager when my Air conditioner went out last Wednesday night. I has a company come out the next day and was told that My AC Coils were no good and that CHOICE would replace the coils on my unit. I was told my position would be over $1000 out of pocket and that the unit would not be as efficient as it was at the time, which already was not good since the new type of coolant is just not as good as the old. I got a quote from the company for a new unit, think I could just replace the whole unit and have CHOICE pay the amount they agreed to towards the new unit. I started shopping around and found some good deals.

Water tank. Pleasurable experience with Choice Home Warranty& T & J Heating and Cooling Systems. Work order completed and 100% satisfied. The contractor from T& J was professional at his work and a peace of mind to work with him as a customer.

I was completely satisfied with the service Choice provided to fix my plumbing issue. A company was assigned the same day I requested the service and the repair technician responded in a timely manner...he was friendly..professional and very technically proficient. He quickly identified the source of the problem and made the repair.

Ice Maker for GE Ref. I was scheduled for Thursday May 7th. But the tech called me on Tuesday and asked if he could come since he had finished his other project early. I was so happy. Sam was one of the best techs I have ever had. He is a pro from the word go. Thank you Sam's Super Service Pro. And Thank you Choice Warranty.

Washing machine. Everything went very well. I was really pleased with your help and fast action. Thank you very much. I have the best home warranty there could be. Thanks, keep up the good work, you got on it very fast.

The process was easy, efficient and resolved quickly. The Plumber's were knowledgable. I have and will continue to recommend Choice Home Warranty to those who I come in contact with who express a desire to look into a home warranty company,. Thank you!

I called CHW because of a problem with my tenant’s microwave and dryer. CHW responded quickly. The dryer was fixed immediately and a the technician stated a part needed to be ordered for the microwave. About two days later I was informed by CHW that it would be more cost effective to replace the microwave. I accepted the offer, and a new microwave has been ordered for the tenant. According to CHW I should receive a check in the mail within 30 days. I was very satisfied with this process. Hopefully I will not need them in the foreseeable future, but it is certainly comforting knowing they are there if I need them. Thank you CHW. I would certainly recommend your company to others.

The technician was on time and very courteous. He was very knowledgeable in his field and was extremely professional. He was thorough and had a keen sense for detail. Lastly, he was respectful and honest. I would highly recommend his services for appliances.

Have used choice for the last few years and it has been great. Whenever something happens in our home, we file a claim and someone is out to fix it the following day. We have been very pleased with the service.

Air conditioning service by RG mechanical. Exceptional quick diagnosis and repair. Rescued us on this quickly changing heating up to our summer temps which were unexpected at this early date. RG was very pleasant during this coronavirus timeframe while maintaining social distancing as required by our governor.

I wish I had read the information that's on Better Business Bureau (BBB.com) about Choice Home Warranty, I would never sign with them for their services. Terrible experience trying to get my appliance fix, it's hard to get hold to them and even then you get to talk to them they told me (3 times) that I would rec a call with a solution, after 20 days dealing with them, more than 25 phone calls and 6 emails they told me they won't fix my 3 year old refrigerator. Since I saw no intentions from them to fix my refrigerator I went and paid the $678 because according to one of the Managers dealing with my case he told me to send him the bill and he will reimburse part of the bill. Well after the long battle they told me won't pay anything.

Sal was a very professional and informative sales rep. He was very knowledgeable, answered many of my questions. He was very personable, seemed honest in his information and was very helpful. I enjoyed talking to him, his public relations skills were excellent.

One requirement in choosing a warranty company is fast service. I put in a request for service and I received a call the very next day with the technician scheduling the day of service within 2 days. When the technician assessed the problem w/ my a/c- he reported it to Choice and service was approved and conducted in a timely manner.

My Rep was very pleasant, explained all of the coverage. He was relatable. He was well versed with what the company had to offer. I would suggest to a new or old homeowner to purchase a home warranty that will ensure reduction of stress in the event of an emergency.

My rep was Francis. He was informed and made sure l was too. The original offer he made was good but my circumstances warranted some adjustments. He spoke to a Superior who adjusted my offer to better fit my needs. He was the best and l think l came away with the best plan for my situation.

I was offered a very good deal and salesman was very helpful. The service was fast and friendly and I did not feel I was pressured into the purchase. I would recommend your company to my friends and family. I have used the claim process several times and got the support I needed. Occasionally finding a representative in a timely manner has been the only issue I have ever noted.

On May 5 I called to discuss a possible plan for my home appliances, pool/spa for one year. I then agreed upon a three year plan but after reviewing my finances I realized I could not afford this and called back. The salesperson was not there, I left a message asking him to call back. I finally got him at 3:30 pm and he transferred me to Rohan, a very professional employee in the resolutions department, who talked to me about the contracts, the cost factors, and readjusted my contract to cover what I wanted included the pool/spa for one year. I am so grateful to Rohan for his time and patience and I wanted someone to know that because of him I am now a satisfied customer and will continue with Choice in the future.

Carlos did a thorough checkup of my ductwork and found nothing to be wrong. He explained every step of what he was doing and what he did. Carlos showed up on time, wearing a mask and gloves. He cleaned up any mess he made.

We purchased a house and the builder let us choose a home warranty. After much research, we decided upon Choice Home Warranty. Went online and immediately received a call from Michael ** of CHW. He was informative and friendly. Settled on the Total Plan to protect our investment. Great coverage and great prices.

I scheduled a call for a tub not draining. It backed up in the middle of a shower. I called and set up for a service call. The plumber called back later in the afternoon to let me know they would be out 6 days later. I couldn't go without a shower and have water sitting in my tub for that long so I contacted a plumber and paid for it out of pocket. Not sure why the wait was so long. It may have been the company they contacted but either way not a good first time experience.

Very professional service personnel. Dishwasher was not the problem but recommendations to help the situation were put in place. Choice is working with us to get to the source of the problem. The plumber has to come out and fix the issue.

Higgins Plumbing got the clogged toilet fixed. After Joe ** was done he explained what he did to clear the clog. He first used 3 ft to clear it & then used 6 ft which took the snake into the drain. Water flushed great. I would recommend his company for their plumbing needs.

I love my home warranty contract with Choice Home Warranty. They have shown me that a warranty company does what it says. I called to have my electric range serviced and got great news. They gave me the option to replace it or repair. I love it!

Have taken care of my claims swiftly and in a timely manner. The turnaround time is w/in the day or two if not the same day. The customer service reps are polite, cordial and respectful. They take the time to understand and help as many ways as they can.

Ok. Very informative. Listed all details. Courtesy. Timely. Went over all systems covered. Number years at rate. Charged amount of service call. Special discount. Free extra month. How to contact phone number, ext. number, name of contact person when service begins and for how long at special rate.

I am not pleased with your protection plan. I was very disappointed with your resolution to my installing a new fan because my ceilings were too high. This is not what I signed up for with this company. If and when a favorable resolution is met I will be glad to rerate.

The dryer still is not operating, I ran the cycle twice and my clothes still are not dry. I washed more clothes thinking my dryer was repaired. Now I have wet clothes in my dryer and wash and wash machine..

Plumber found that sealing putty at sink basket strainer was insufficient to prevent leaks. He removed strainer attachment and added sufficient putty to seal the drain strainer. This should prevent further leaks. Would recommend this company for any additional plumbing needs. Individual seemed knowledgeable, was courteous and came to this location with all parts required to do the job and more.

I was so pleased to make my claim online at 4 am when I couldn’t sleep! And so surprised when I got up at 8, that my claim had been dispatched to an electrician and had an appointment for 11 am. The electrician was able to replace a bad switch and a ceiling light. That was fast service!

Great Job - fast and affordable!!! LOVE MY NEW HOME WARRANTY COMPANY! Service service!! Such a good job! I'm very glad I switched and went with Choice Home Warranty. The other companies make you wait much longer for a service call. Choice Home Warranty calls you back the same day.

As always Choice Home Warranty has come thru when we needed them. Within 6 hours of my initial contact our garbage disposal was replaced and operational. In 5 years we have had not complaints. We purchased a 6 year program and its more than paid for itself in peace of mind. Looking forward to 6 more years soon.

Pool pump repair. Response by Choice Home Warranty was fast. Choice Home Warranty had to search for a technician to respond to my situation (probably due to the COVID19 situation). The Technician that they identified was based out of Albany, Georgia. The technician (Michael **) was very prompt, thorough and professional.

They are very efficient when it comes to selling their services. But when it comes to pay a claim, they are the worst, They will deny claims with any excuse. The cartridge of the guest bathroom broke while my son was taking a shower. I did a claim and they sent a plumber a day after. The plumber said that it broke for wear and tear, those cartridge have been on the house since it was built 8 years ago. They denied my claim saying it wasn't for wear and tear because the plumber didn't specifically wrote in the report "wear and tear". They told me that I could appeal the decision, so I did. I was assigned a case manager that wrote me an email introducing himself with his contact number. I called him a hundred times, sent I don't know how many emails and the guy never got back to me.

Had a good experience with CHW. My water heater was replaced with no problem. I will not hesitate to recommend this company to my friends because that replacement save me some money during this Coronavirus. The contractor did also a good and clean job. Bravo CHW for choosing good contractors to work with your customers.

We have learned that in the past you don’t help at ALL with air conditioner units!!! We had a problem last year that y’all did not really help with so we knew that y’all would NOT help with the air conditioner unit this time!!

Only issue I had was the policy that was sent to me did not match the quote and conversation I had with the rep. I called back and spoke to him today in which my card has already been charged today and asked for it to be fixed and resend me what we discussed. Other than that he was nice and answered all my questions.

Fixed heat, now air doesn't work. Repairman was very nice. Wore a mask and put on shoe covers. The air was working before the repair to the heat. The heat worked great when he left. When the weather became warmer, I tried to turn on the air and no air conditioning.

Worst ever service and problem resolution. I only gave the one star, because there were no minus stars available. The explanation is much longer than 200 characters, but I will say that I have been a customer since 2013 and do not intend to renew after this recent issue. If you are interested or concerned you can reach me by phone or email.

Hot water heater. The first person who came and was assigned the initial review and photo taking was on time, courteous, and friendly. The second stage, the repair, is to happen shortly. Altogether a good experience. I expect the repair to be the same.

The representative was very helpful, professional and explained everything very well. I wish we could have taken advantage of the VIP Plan, but just not in the budget right now. It's a shame that the VIP plan can't just renew yearly at the discounted rate instead of paying all within 30 days.

LaTasha did a fantastic job. Big asset to your Company. Very knowledgeable about my questions after reading the service agreement. She spent enough, brushed time with me answering all of my questions. Thank you LaTasha. You did a great job all around.

Customer service was was wonderful, and getting an appointment for service was quick. I like the monthly payments and price to have an servicer to come out to perform order. My order to have someone come out to was done professionally. Thanks.

Mike Check Appliance Repair was prompt and quickly diagnosed and repaired our freezer/refrigerator. He had the needed part delivered the following day and installed it without delay. He explains things well and is very professional. I would not hesitate to use his services again when needed.

Dryer repair. I am old and not computer savvy. I need to talk to a person when I have a claim. Thank you. I can never get in touch for an approval. I have had to get my own repair men because you can not find one.

You scheduled a service response to for out for May 13th. I called AAA Home Services one of your companies that can be here to repair the outlets. I have a freezer on one of the outlets that is not working.

Washer. This company is very quick to respond to the needs of the consumer. It only takes one call. There is no putting you on hold to find out what can be done. The associates are very knowledgeable about what to do next with each situation. I’m very glad I signed up to be a member.

I need to have tech to come back out. Still having problems with refrigerator. Need tech come back k out to repair fix issues at no charge. Tech very nice. Kind. The temperature is dropping. Need to come out see ASAP.

Garbage Disposal. I submitted the claim online and the repairman was here within 48 hours. He was very professional and polite. He replaced the disposal and from the time that he arrived until he left was less than 45 minutes. I would recommend you to family and friends based on this experience. Thanks.

Air conditioning has been out for over a week and I get nothing but reasons. Very disappointed. I was under the understanding we will fix it or replace it which has not been the case. I have been left in a very dangerous situation which both technicians tell me it it is very unsafe and a possibility of a fire.

Hot water heater. They were late. Why said they be here the next day, and the day after that and they could not work on it. This took a week! They didn’t leave me any contact numbers! I got hold of through to them by text and then called me a troublemaker and was sceaming at me. Calling me names. His employees called him **. He was rude, nasty, argumentive, snappy, unprofessional And a jerk. I don’t see how you can deal with him when he screams at customers. It took over week to fix! If you, "We value your business" then I would revoke his businessI. I will call the Better Business Bureau against the?

The DW was inspected in just a very few days. The report was submitted by the technician that evening. The next day, Choice contacted us that we would be receiving replacement instead of repair. All was agreed upon and settled quickly. Great response. Good service technicians. Suitable solution. Thank you.

Called in claim to fix the air conditioner. It was easy to do online and got fast results, Waiting now for appt with technician. Hope it will be easy to fix so we can have air again!!!! I have had this policy for quite some time and never had to use it so now am hoping all will turn out great!!!!

Didn't get market value for my dishwasher. Customer service reps aren't helpful or friendly. It's also very hard to navigate their site. I don't feel valued as a customer of two years. I usually end up spending money either way. I'm currently researching if my plan is worth it.

I will have a better idea of the service provided when and if I ever have to use it. Online reviews were good, price was reasonable. Sales person was informative and helpful. Some things I needed had to be add ons.

I had 2-10 HW and the cost had increased every year till the price was almost double Choice. I checked the rating on the internet and Choice was the highest value. Choice customer service was great so I choose Choice.

JB Service was the company dispatched to look at the dishwasher. The tech was professional and courteous. He explained what the problem was and what needed to be done, going forward. He said he would put in the order for the parts needed and either his company or Choice Home Warranty would give us a call about what needs to be done.

I used Choice Home Warranty website to state the problem with my water heater. The site is easy to use. I was emailed in a matter of minutes a claim #. Later received notification who would be coming and the time. Service was prompt and professional.

I put in the claim Friday afternoon. It was processed in less than 24 hours. I had someone out the very next day. I am impressed! Usually claims are difficult. Because of covid19 I wasn’t able to talk to a live person. I had to put the claim in online. This was the first time I’ve ever done this with a home warranty company. It was simple and easy. Thank you!!

Delta T HVAC. At first it ticked me off because he never called to say that he was going to be late. Until I called to check a more accurate time frame, but he arrived. He introduced himself and ask what the problem was then he ask where the unit was and went to work right away fixing my issues.. Good Work!!!

A/C not working. CHW was quick in place a technician, when they failed CHW immediately arranged for a new technician and the problem was resolved as expected. I thought I was going to wait long times on phone calls and fight to get my problem resolved, to my surprise it worked better than I expected. Thank you CHW.

Choice Home Warranty works! It takes the guesswork out of the home ownership equation. Technician scheduling has been prompt and all the techs have been great! In each instance the work has been done right with no need for a call back. Thank you CHW!

My refrigerator quit cooling in the entire system and I filed a claim with CHW that day. I noted that this service call and hopefully repair needed immediate attention. After assignment of a vendor, the appointment was 3 DAYS later. I emailed CHW and asked for more immediate attention directly with the vendor. Tashay, CWH customer service, did call me and the vendor to get an earlier appointment.. Note that I called the vendor and got a 2 day arrival. CHW did try, but could not get me an earlier appointment. I was told that this vendor offered the soonest appointments.

Technician was prompt and courteous. I complained about noise I hear when I use my dryer. It sounded like a chain was rattling around inside of my dryer. I checked the inside and nothing was there. I saw a commercial on the television about the home warranty company. They advertise the fact that appliances are covered. I checked my service manual and realized that my dryer is covered and it clearly says if they can not fix it they will replace it.

Tech has been out twice to repair dishwasher and it still is not working. I called Sears 15 minutes after tech left (2nd attempt) dishwasher did not complete cycle, I was told to contact Choice. Then Choice said it had to go thru Sears. Service was requested by Choice AGAIN to Sears. I have not heard back from them STILL. D/W has been broken for weeks!! Still nothing! This is my first time to make a claim and I am NOT impressed AT ALL!

Dryer stopped working, filed a claim on Choice website. Within 2 hours, we had the company name and appt time for our repairs. After the 3rd, reschedule time, the repairman showed up, fixed the repairs, and took the service fee. He was friendly, respectful, and courteous in our home. Other than having to reschedule 3 times, I am very satisfied with my choice to purchase Choice Home Warranty. Would recommend because things always go wrong and not all the time do we have the funds to cover those things. Having Choice, definitely helps fix the broken parts on the right budget.

Good, I was satisfied until after repairman was here. Had a problem getting with someone to help. Had to wait on phone a very long time and went into after hours. Then was told someone would call me the next morning. But no one did then called back and got put on hold again.

Home Warranty for one year and senior citizen discount. For being a senior citizen I was given a discount which I really appreciate. Customer service was very good. The agent was very patient with me which I appreciate greatly. It's a good feeling that if things go wrong it will be fixed. For a senior citizen that means so much to have that peace of mind.

The technician Ron was supposed to return 5/1 to replace my ice maker. I heard him order it on the first trip. My appointment was supposed to be 5/1 between 8 am and 12 on. He never confirmed or called and did not show up to replace my Amana Ice maker. This was my first claim and I will not renew my coverage.

Our AC was not working. The furnace fan was not moving air inside the house. The technician quickly solved our problem and got us back on line after waiting several hours for the icing to melt. There was some scheduling problems between CHOICE and RJH Mechanical, but otherwise our service was very quick and satisfactory.

The service I received was very fast and efficient. The plumber who responded was also very knowledgeable and cleaned up after he was done. He went out of his way to make sure the repair and replacement was done right.

I had two claims. The first was a Perlick under counter Freezer and the 2nd a Top of the line Bosch Dishwasher. In the first instant the company took the position the Freezer was a commercial freezer in spite of the fact it is an appliance sold in appliance retail locations and in the second they would not replace unit with similar brand but with a machine that retails for less than 1/3 the price of the dishwasher I had. In both instances we settled on a token payment.

Well you get a email saying we have received a diagnosis on claim effective to replace then to repair But then you offered $349,00 and then the Offered $449,00 and you all know that you cannot buy a BOSCH front loader with bottom storage, So no we are not Happy with Choice Home Warranty and by the time you pay that $49,00 service call We ended up $400,00 So I put all this on My Facebook so all my friends could see what kind of company this is. Joe **.

Air conditioner. Great experience for my first time using Choice. The company they used in my area was fast and efficient. The service personnel were courteous and respectful of my house and my family. Took only 2 days from the time they first came out to get parts and do the repairs.

Our rep on phone was great. Very friendly and very knowledgeable. She was able to answer all my questions. Offered great value for us. A friend recommended your company. We have extra items that other companies it would cost more.

We remain very pleased with our choice of Choice Home Warranty! We recently had a Dishwasher failure and it was handled quickly, very efficiently and professionally! We couldn't be happier with Choice Home Warranty! We highly recommend this very responsive company...

I called on 5/1/20. Had someone come out that afternoon. Service was good. He could not fix the problem. Had to call CHW for a go ahead. Here it is. Next day have not heard a thing. Still no heat or air. The wife is not happy. Pleasel let me know. Give me a call. Thanks you. Terry

Your contractor did an excellent job replacing the garbage disposal. He was courteous and cleaned up after himself. It was a very positive experience. I would recommend this contractor and the help of Choice Warranty making it happen. Thank you to Choice Warranty for the repair of my garbage disposal.

Technician showed up and provided great service. Timeline was on the early side which is always appreciated. It was a great experience and the technician went above and beyond. Good service call from Choice Warranty. We will continue our warranty service in the future.

We have had this company for several months and have had to use them 2x. Each experience was wonderful! They were very kind and had very fast service. The coverage you get is so worth having because you really never know when something will happen! Definitely would recommend to anyone!

I have had your warranty for nearly a year, and in that time I've had two appliances that you determined could not be repaired. In your advertising you say that if an appliance can't be repaired, it will be replaced. This is not true. Both times I was offered money to "replace" my appliance. Both times the amount offered was far less than the cost of a similar appliance. If you state in your advertising that you will replace an appliance, that is what you should do. I was assigned a case manager, most recently Yvette, who, once I was able to make contact with her, made a more reasonable offer which I accepted. It was still not close to what the cost would be to replace my washer, nor close to what the cost was when purchased. I will not renew my warranty based upon my experiences.