Choice Home Warranty Reviews

I got an warranty coverage from this company to protect my appliance and little that I knew it was going to be worse than saving my money and purchase a new one when need it. I put in a claim on March of 2021 and it didn’t resolve my issue. I was told that they will repair my appliance or replace it if they couldn’t fix it. Little that you know I had to go through consumer affairs to get a resolution.

You are quick to respond to the problem, but I believe there needs to be a quicker way to assign a repairman to the job. I had a refrigerator problem and I had to go and purchase one before the claim could be resolved. I was in the dark for about 10 days, not knowing how my claim was going to be resolved. Some things you can't be without when you have a family.

Very pleased from start to finish. Placing claim and the immediate follow-up. Motor needed replacing and the contractor fixed it same day. Have had Choice for quite some time and never used them. Was quite impressed with their efficiency as I have had other warranty companies that send out contractors that are not experienced.

I currently have a policy (until tomorrow) with another company and was unaware that the 'standard practice' was a 30-day waiting period. I requested online quotes from several companies and, of course, immediately began receiving phone calls from all of them. I found out from the first phone call that I would have a 30-day waiting period and, being as risk-averse as I am, decided that I would stay with my current company until next year when I'd begin the process anew. The second company offered to shorten the period to 15 days but I still wouldn't budge.

I was called by Lisa a customer care representative, she was fantastic. Lisa helped me choose a plan for the best value. She also was very knowledgeable about the product that is offered. We were accidentally disconnected however Lisa called right back to finish the order saving me from having to start all over.

I had a really good experience with service today. I called today at one o clock to file a claim on my garage door. Choice Home Warranty had a great contractor come to my home, by four o clock my garage door opener was repaired and the technician was very knowledgeable and professional.

Technician was polite and very well versed in his profession. Had to order parts, but such as life! Nice to see this warranty company hire professionals. Was surprised when it was Sears doing the service. Would definitely recommend CHW! May God rescue this country from all this craziness!

The service provided was prompt, professional, and the issue was resolved. The serviceman installed new equipment in my toilet and explained the problem that occurred with my old unit. After the repair of replacing new parts, he then explain what he did and why. He then demonstrated how flush the toilet with new equipment installed. He explained it was not necessary to hold the handle down while the toilet was flushing. Once the the level is pushed just let it go and the flushing would take place. He then demonstrated the process and allowed me to do the same. It took me a couple of tries to get it because my previous toilet required holding the handle down until the flush was completed. The serviceman was knowledgeable and patient.

The Service Technician was very knowledgeable about the problem I had with my washer being off balance. Solved the problem with a new set of springs. I would like to thank Patrick of Memarkable for taking care of business in a timely manner. Also thank you Choice Home Warranty for your services.

Unfortunately this is the third time with my refrigerator it stopped working. Someone came out. Replaced quite a few parts. Got it working. Within 3 to 4 weeks it stopped working again. They came out. Said that they didn't put enough freon on in it. Added freon on it, started working again and then now it's about maybe 2 months later it stopped working. Doing the same thing. Another company came out. Looked at it. Said there's a clogging the line and they should replace it and that's what they were recommending and unfortunately they are only giving me a small amount of money for the size and type of refrigerator that it is. So I still have to put out at least 60% of the cost of the refrigerator and it's going to take almost 30 days to get the e card into my possession.

Was very pleased with the final outcome. Air conditioning compressor was replaced in two days after my initial call. The Technician Bob ** was incredibly professional and proficient. I was kept apprised of the schedule and Bob actually arrived early both days.

AC went out at noon - notified Choice. Called choice at 1pm. No news, have to give them 4 hours to get ahold of a tech to schedule appointment. Called back at 2pm. Was told to give them time to respond. So I called back at 4:30pm and was told my appointment was set for 2 days later! Not repair. Do not confuse the two. So I had to get my own repair tech to come and do it same day after hours. Finally completed by 7:00 pm thanks to me.

This is a tough review as the customer service and response to our claim was very professional but the issue we have with our HVAC is "not covered". It is very frustrating to have a home warranty policy and it does not cover the things you need it to cover, with reasons that are only to protect the insurer. I now see why people are so skeptical of investing in these warranties as they never cover what they say they will cover - we feel scammed.

Bennett & Sons was called on two occasions to fix my AC unit. A re-call work order was issued after the first two Techs did not complete the repair. AC Tech (Rotney) came out the second time and did an outstanding job in fixing the problem that the first two Techs overlooked.

The tech was very professional and was able to do the job quite well even though we had other problems with the connections. He had to come the second time and know the water is going through smoothly. Thanks a lot.

Disposal was leaking and I didn’t have the tools to replace it? Called Choice to get a pro to check it out, plumber replaced it and did a great job. Would recommend plumber to anyone who might need one, plumber was courteous and prompt.

I had a dishwasher that was 12 yrs old. I was told by the repair guy that the parts would cost about $265. Choice declined the repair. They said it wasn’t cost efficient to repair it. They offered me $246 to replace it. In 2010 that dishwasher cost me $679. Where I’m I going to get a dishwasher for $246 today? I wouldn’t recommend Choice Home warranty to anyone.

Choice Home Warranty made buying a home warranty simple and hassle free with their different options that fit my specific needs. The representative was very informative and answered all of my questions so that I was offered the best possible option for my financial situation. I look forward to continuing my service with them for a very long time! I had a nightmare experience with a different warranty company, which made me uneasy to go through the process again. But I feel confident that Choice Home Warranty will be there for me when I need them!

Our AC system was down four pounds of refrigerant, indicating that our system likely has a leak. You refused to pressure test for leaks and instead just filled up the system, meaning we will likely have to make another call whenever this fill up leaks out. Not sure I follow the logic of not checking our system to find out what the problem is. On top of this, it took nearly a week to get someone out.

CHW was unable to find a tech so I had the option to get my own plumber. I called my plumber and he checked and the fix was small so he fixed it right there and right away. I did not have the option to contact CHW because it would have taken longer to get the approval than fix the leak. The cost was 137.00 so I paid the money upfront and per CHW I can't get reimbursed because I didn't get the approval first. If I had an option to call and make the claim so it would be faster I would have saved 70.00 dollars.

This experience was initially confusing since we received early conflicting emails & messages. However this situation did not prevent very very timely and accurate problem correction. Overall we were very pleased with Choice and would have rated this experience a 5 except for the early confusing experience which should be easily corrected. The technician out was exceptional.

Payne Heating and Air responded within two days of my claim and promptly fixed my AC issue. Mr. Payne was courteous and respectful. I would recommend Payne Heating and Air to others.. I was impressed with the customer service that I received.

Repair tech came early after contacting us with estimated time of arrival. He was friendly, respectful and very knowledgeable, fixing the jammed pump motor in quick order. He explained the situation and exactly what was done to fix the problem. We were impressed with his professional performance!

When I signed up for Choice I was led to believe I would receive same day service. My microwave quit on Sat, Sept 11th. The repairman came on Monday, Sept 13th which I understood. He told me it was not repairable and needed to be replaced and I would hear from Choice next day. I did not hear, but I finally called and was told I would be offered a buyout which was not acceptable so it was referred to a case manager Brittany ** and I would hear from her within 24 hours. This was Tuesday, Sept 13th. I didn't know it would be via email and didn't see the email until Wed, Sept 14th. It gave me a link to set up an appt to talk with her, but when I logged onto the link, it said the "page was not available" so I called the number she gave me and left a voice mail. Never heard. Called 9 more times with the same result.

Once the technician came out, he was able to fix it temporarily by putting in freon. But it took too long to schedule the technician. With heat and humidity, response need to be much quicker. Waiting 3 days for technician to come out is too long (without AC for 4 days). I had to call multiple times in order to have someone come out in 2 days. It was a temporary fix. Week later, it's still not working. Submitted the trouble ticket, hoping to have someone out there today or tomorrow.

My claim was denied for reasons I don’t understand. I have paid my policy fees for years and when I finally submit a claim it was denied. I am concerned about future claims if they’re submitted. I requested a discussion with management

The gentleman that came to analyze the problem with my washer did so very efficiently and quickly. Very friendly. He did not have the necessary part to fix the problem and would have to order it. That was 4 days ago. Hope it is soon!

I have appreciated the prompt service appointments for service calls, and the friendly and professional people that I have encountered. They have been very knowledgeable and explained the problem in detail to us. They were also very considerate to watch out for our three cats and not let them get outside while they were here working.

Great response to my recent contact regarding the first floor main bath and how it is now a leak down in lower areas of basement. I am happy with the ease of online claims. I am still referring all friends and family to check Choice for their home coverage needs. I look forward to the six year term we worked out for my building.

I had two different technicians who came out, one for the oven concerns and one for the microwave concern. The technicians checked the appliances for the related concerns of both my wife and I. They advised us on the issues and made recommendations. It was great advice from the two technicians who responded to our home.

I am giving 2 stars because the only good thing was that the service technician who came out was great. Very knowledgeable and detailed in his work. The missing 3 stars are because it is clear Choice relies on misleading marketing practices to get people to buy their services and uses huge headlines claiming all the things they cover. The reality is that in their lengthy fine print, they detail out how really barely anything is covered and almost everything that actually goes wrong with important systems are not covered. Buyer beware!

Tech made appointment but had to reschedule because he wanted to come at 9:30 pm. Promised to come first thing in the am 3 days later, showed at 11 am after a call from me. He was polite, fixed one problem of tightening a screw but did not fix the other problem of not draining because it was not authorized by choice and wanted additional money. Called choice and after a bit of discussion they lowered my out of pocket expense. He came back in the afternoon and fixed the problem I think. Time will tell.

1st tech was wrong in diagnosis. Electrician was called out. Dryer was issue not outlet. 2nd tech was great. I am out $60 for a service call I didn't need. I want my $60 back! Need a call from supervisor.

Technician came out and discovered a leak. He stated it was responsible for all the issues we were experiencing. Condenser fan not starting, freeze-ups. I am still having issues with my condenser fan not always coming on and having to flip the breaker. I sent an email and have received no response.

The technician was very professional and found the problem with the ac quick. I am very happy with Choice. I am also very please with Sheri **. She is absolutely wonderful. I am a real-estate agent and I will always recommend choice to my clients. Thank you!

Microwave broke and a technician was sent to take a look at the problem. It was determined by Choice warranty that is was best to replace the microwave. However, customer was promised that a voucher will be emailed to customers to be used at Lowe’s, customer has not received the voucher.

I had an issue with my microwave and they were quick to send someone out and complete my claim within 24 hours of the technician making their recommendation. Every time I have had to make a claim they are always on top of things and quick to respond.

When my refrigerator stopped working, Choice Home Warranty had a technician set up within a couple hours of my claim. The tech arrived that morning. When the repairs were through, Choice Home Warranty immediately responded with a plan to get a new refrigerator. 100% great experience.

Received a quick callback almost 30 mins after I put in my request. Was able to have a technician scheduled to come out within a day or two. I’ve also had service received in the past and was up and running with my AC problem that same day.

I called two times to get service and both times your IVR didn't accept my selection. I then went online which was ok, but not my preference for placing an order. I got immediate attention from the HVAC company who pulled the request. Ray was efficient, diagnosed the problem immediately and sent me an online bill since I wasn't able to be there with my tenant. You know he's professional just from his invoice with a link to even use PayPal.

I have 3 properties with them - their service is super bad - the Technician that they send lie about the problem and make it sound big. Even if it is a minor issue they make it look big. The managers there too don't make right decisions and fool customers that this will be covered, that will be covered. Finally when the problem comes nothing is covered. Please do not buy CHOICE HOME Warranty. Horrible service.

No hassle. Representatives handled my situation with no problem. I didn’t have to wait long to speak to one and I was scheduled a technician to come out within a couple of hours. Would definitely recommend Choice warranty to a friend or family member.

A/C no working, blowing hot air. Unit worked in the morning and then in the afternoon stopped working. I have been client since 2015 and have had claims that have been handled in a professional manner with immediate service and efficiency. I have been a loyal customer and have enjoyed our experience and relationship.

I called this morning, they said the wait was really long for service. Well, it was about 15 seconds and my call was answered. I explained my plumbing problems and the girl on the other end said for me to wait and in not more than 15 minutes, I was advised that a plumber would be here on Thursday to fix my problems. Cannot ask for better service than that.

At this point we have requested repair service and are waiting for a response. This process is irritating since to date we have not spoken to a person at Choice regarding the repair needed.

My technician was wonderful! Choice Home Warranty is absolutely a scheme. They decline almost every claim. I am often offered their services as private pay. Your salesman presented this company completely differently than I find it to be. Definitely would never recommend this company to anyone!

I called in today to inquire about a new plan. My phone experience was HORRIBLE. The agent that I spoke to was similar to a debt collector. It felt pushy, rushed, quick, and very unprofessional. If it wasn't for the great reviews online and the great deal that I got, I would have purchased my home warranty elsewhere!

All is well, but I did renew my contract and was promised I would get the paper contract in the mail, I have NOT received it, please put it in the mail asap, thank you very much! Also, it took about 10 days to get a service appt.

This company does not abide by what they tell you is covered. In my policy it says that hot water heaters are covered. If you go into the policy you will find that nothing in or on a hot water heater is covered. Since hot water was flowing out of the overflow I phoned in claim. I was immediately told that a hot water heater is a storage tank and is not covered. Fraud complaint to Attorney General.

My ice maker has not worked for 4 months... Choice Warranty has sent 4 different service technicians... All 4 find the same problem. Choice Warranty is trying to avoid paying to fix or replace. 4 months later they now offer 465.00 to replace it. The cost of a free standing ice maker - 2500.00.

On Sept 10, I received the following information on a follow up appt via email.

I was pleased with the customer service. I found the telephone rep very kind, professional and knowledgeable. I look forward to a new business relationship with CHW as it will give me the comfort and security I need for myself and my home.

LaTasha ** was great to speak to on the phone. She answered my questions and was very informative. We insured two homes and the discount was good. We are looking forward to see how this will all work out and are happy for the peace of mind.

I was pleased for the most part. Even though I ended up putting $$$ out to purchase a new stove. My ceiling fan still gas to be repaired. I would recommend trying them out to see if this is the right way to go. Thanks for asking.

I spoke with Cynthia. Her customer service was wonderful! She made sure all of my concerns were met. She explained my home warranty, the costs and even got me the best deal possible. I would highly recommend Home Choice Warranty to family and friends!

Gray was outstanding. Come to my home to service my air conditioning issues. He's always been great with customer service and handling anything that I've had to have done with Choice Warranty. I really appreciate the company and it's been a great joy being a part of this company.

I was charged $1100 instead of $300! I hesitate to continue to do business with this company! Even if this was an error I still don’t have a refund credited to my account! Times are difficult for everyone. I’m very dissatisfied.

Had a little trouble in the beginning with the tech, however he was able to make the appointment and fix our AC unit. I am very thankful that everything worked out and our AC unit was able to be fixed.

They called before coming, fixed the problem promptly and was gone in less than a half hour. Very pleased. I would definitely recommend Choice Warranty to anyone who was interested. I always have been happy with services that the warranty has supplied.

Choice did not cover my claim pertaining to leakage in compressor/freeon line. Your claim it was caused by corrosion/rust. How in samhell can it have a leak other than that... A train wreck! Anyway, you've made 6yrs. off me, I guess that's how you make your money. I WAS WARNED ABOUT Choice HOME.... American Home Shield has already accepted my warranty!! I'll warn everybody who asks me recommendation..

The claim for pool heater service was never filled despite a couple of contacts with Choice Warranty. After two weeks of repeated excuses about trying to find a service technician, I fixed the problem myself after a lot of effort to figure out how. Thanks for nothing Choice Warranty!

Choice could have set it up for the same day instead of waiting until the next.

It is a great price and Luis was very informative. He also explained all of the promotions. The warranty provides a reduce deductible and is transferable. Haven't had any problems, but it is a brand new policy.

From when I submitted my claim to when the technician came out, it was less than 24 hours! Once he got here, he was also thorough in the inspection of and documenting the issue. Now is the hard part of the process - waiting to see how it all plays out.

This was the third item I have used this warranty on, the response time was a little faster. It only took 8 days from reporting the issue to the technician showing up to evaluate the problem, this is an improvement over the last 2, but still a little long. Once evaluated CHW did respond quickly just a few hours with their plan to take care of the issue, provide a gift certificate to replace my freezer, 2 days later (over the weekend) it has not arrived yet.

Luke ** helped me set up my new policy with your company. He was very knowledgeable and answered all my questions. I feel like I got the best deal available and along with my sister's recommendation I am confident with this decision.

Barb with Alpha property services provided excellent communication about service visit. Visit scheduled within 24 hr of claim submission. Mike service tech was timely, professional and informative about issue with washer. Hope to work with their team again for future issues. Waiting on parts for follow up visit. Thanks.

Replaced seal on my toilet and plumber told me not to use till next day, which I did. But my toilet is still wobbly and when they unstopped my main line the sewage backed up into my showers and tubs which I didn’t notice till next morning.

Thank you Choice Home Warranty to your quick response to my A/C issue. The company assigned arrived on time and was able to determine why my A/C was not working as expected. He also provided other recommendations and made a f/u call after the fix to make sure it was working.

Verify dissatisfied with Choice Home Warranty itself not the tech. The tech that service me was very professional and did a great job once he finish working thru and jumping thru all the long phone calls with Choice Home Warranty Customer Service dept. It took me from June to September to get my issue resolved. The first tech that was assigned never showed up and then you reassigned it to the same tech and still no show then it was assigned to Exquisite Plumbing that did complete the job. I don't think I will be renewing my service at the end of the year. You should have more accessible plumbers in the area as well as make the process a little less complicated.

As you know you found a reason not to fix our A/C. I would not recommend Choice for anything!!! You do everything to find a reason to not fix anything. The rules are in your favor not the consumer. We are done with you.

I put in a service call on Sunday evening. The next morning, I received a call from the AC company that was assigned to the call, the service person was at my house that afternoon and fixed the problem immediately. I was very pleased with the whole process.

My rep name was Matthew. He was very kind and helpful. He explained all details well. He gave me many options and listened to my concerns and answered all the questions I had. At end of the call I felt comfortable with the decision I made to go with their company.

We've filed four claims so far. Results have been just left of average. One tech knew nothing about the situation so he was no help and claim was never resolved. We dropped it. 2nd was air conditioning. It was handled in timely manner and techs were great. Third was a plumbing issue that took 4 months to resolve and 3 companies. First two would not do the work because they said they couldn't get paid by Choice. It is great to have peace of mind with a warranty but not when it takes a lot of jumping through hoops to get a claim resolved.

You guys rock! I was a bit nervous about getting a plan and the expense, but Luke ** put me at ease and also was able to get me a great deal. I can rest easy now, knowing that you guys have it covered; especially since I am renting the property out. Thanks!

Had an issue with a water leak around my toilet. However, it took a couple of days to receive service. The recommendation from the service person was acceptable as Choice did not cover my issue per contract. Although it took a couple days, I have been able to get the problem fixed by another plumber.

Easy and fast process to submit a claim over the phone, using the automated system. Received confirmation that my claim had been received and that a Tech had been selected to repair my dryer within one hour after submitting claim.

Tech came out the same day I called and said it was the motherboard. I asked if he was going to fix it at the time but he said he needed to get approval from Choice first. Why can't they call at the time they find the problem, contact Choice of the problem and get it fixed when they are at the site? I asked him when he was going to return and he couldn't give me a firm day or time. I have a lot of food on ice hoping it doesn't thaw on me in the meantime.

Found my refrigerator was leaking both into the fridge and the freezer so I made my first claim to CHW to have it fixed. The process for making the claim was simple and only took a couple of minutes. They scheduled a tech within a day or so and the tech came out within a week and was able to ID and fix the issues causing the leaks quickly, all for the relatively affordable service fee CHW charges as anticipated. Overall a good experience and very glad I purchased the home warranty - saved me time finding and scheduling a tech and money on the repair.

The technician came over here with not a good intention. Asked where is the the level ground cleanout, I showed it to him and anyway he reported to CHW that there's no cleanout. So he came over here to do nothing.

I called in to make a claim on my refrigerator. The process was simple and quick. Although the recording directed me to the website, I chose to complete the claim application on the telephone. The questions were logical and thorough.

New customer, I haven't really had it long enough to provide an adequate feedback. I would like to thank Stacey ** in being so helpful in letting me know my options while signing up for my Choice Home Warranty.

Had several claims. All been taken care of with nice technicians. Had ac replaced, garage door fixed, electrical work done. Service was fast and done correctly. Saved money. It is a relief to have the security of folks that will take Care of you and fast.

I have been with CHW for a couple of years now. They are prompt when you have minor repairs, and you do not want the hassle of finding a repair person by yourself. I remember an uncomplicated oven thermostat repair, and on another recent occasion the ignition for the AC, both repaired by the technician who came out on the same day.

Technician worked with my schedule. Was responsive with messaging, polite (offered to remove shoes. :) He was on time and on early end of window. Diagnosed problem in a short time, ordered parts and scheduled repair within an hour. No repair done yet, but will be happy to give another 10 when work is complete. Choice Warranty fee was $85. Was $60 last I used them. That caught me off guard, but not a reflection on technician.

Five year old electric cooktop range, lower oven lost power second time. First tech replaced board, second tech was a electrician, stated ordered new board. Choice warranty cancelled that second claim after charging $60.00 service fee, advising tech was not an appliance tech, sent new tech for additional $60.00 service charge. At this point we have $180.00 invested in service charges. Choice Warranty decided to replace the unit. Choice Warranty sent e-mail advising $371.00 gift card will be sent in 30 days for the replacement. No other options explained or given. The original cost of the oven was $2500.00. Do not agree that the $371 gift card is fair under the Choice Warranty policy. No actual verbal communication with a Choice Warranty rep was made to explain our options of replacement only e-mail. Poor customer service.

Both men were knowledgeable on what they were doing. This is what your customers want - send someone who knows the jobs. Have a blessed day. I would recommend Choice Warranty to my family and friends.

Almost a week and we still don’t have anyone contacting us for pool repair. That means we are wasting precious summer days for swimming. We’ve tried getting our own contact and reimbursement but that didn’t work out well because you still delayed expecting them call first for approval and delaying our payment.

Workman Vald very polite and professional. Can work for us anytime. He was very punctual. Knew his job. Worked in a timely manner. Company is very professional. Received confirmation of service request in a timely manner. Liked the fact that we were contacted prior to the arrival of the service rep.

Called in work order on my toilet that is clogged. Everything went well placing the order. Waiting for a repairman to call me and set an appointment for him to come and do the repair. I was told it would take about 24 hours for a repairman to be assigned.

I had a water line break sometime overnight. Called in the morning to have a service tech out to my home since I had no water. I was told someone would be out within 24 hours. I received an email saying a tech would arrive on Wednesday. So I was suppose to wait 4 plus days without water??? Told the dispatcher that was unacceptable. She said, "You can find your own company and be reimbursed." I find my own company, called to ask for the form against I will get paid back for the service. They have to wait and escalate the call. I had a tech here to do the work and could not wait for a form, which I still have not received. I paid the company that actually came out and did the work instead of me waiting for 4 days for your tech. I would like to get my money back. That is why I purchased the home warranty from your company. Now I think that was a mistake.

The tech was very knowledgeable and knew what he was doing, we are extremely pleased! Hopefully I won’t have any more problems but if I should I would be very pleased to have this company take care of the problem!

I requested two appliances to be repaired. Finally, we got a repairman came for a appt. He checked over both appliances and said he didn't know if we should get paid for them or fix them. Our preference would be to get them fixed. I have heard nothing as of yet.

New man was supposed to call or come by to check my leak, but no one did. Please fix this and have plumber come by. Have never had problem before. Choice has always been great. Have been with Choice for over 2 years now.

Choice is the same as all the others; all talk and no action. They promise the world, but only give the minimum. They all rely on complex and deceptive legal jargon to make sales and screw customers!! Hope all readers of this get the picture and save your money and invest to meet future repair needs!! Why waste your hard earned $$ on a lie.

On August 20, 2012 I reported my refrigerator was broken. Several days passed and I had not heard from CHW. I called to ask when my repair was scheduled. The customer service agent told me they could not find a repairman, but I could hire a repairman and CHW would reimburse me. I told the agent I didn't know any repairmen. I made numerous calls, but to no avail. Then I received an email from CHW to notify me of a service appointment scheduled for September 10, 2021. I had to wait 22 days for my refrigerator to be fixed. I am appreciative that my refrigerator is fixed. But, I feel waiting 22 days is unacceptable. I paid the $65.00 service call fee. The cost of the compressor was covered, but the other parts that had to be replaced were not covered.

My claim was placed on 08/16/21, I was notified a claim placed that day by e-mail. After a week the next email informed me that they hadn't found anyone to come check out / fix issue reported. It was 09/17 when a technician finally arrived to check out and repair issue. I find that living not 20 miles from a major city that CHW has only 1 service person to handle calls and address customer reports. Taking a month to come check out a issue that I reported and my contract states it is a covered item and I'm told it may not be covered because they may refuse is completely unacceptable and disheartening. I'm not happy regarding this service call. The person doing repair I have no issue with, but overall I expected better.

The customer service is not very good. They could care less how long it takes to get your repairs done. I had to wait 2 weeks to finally get a tech to show up to get my AC repaired. The first one never showed up and never returned calls but Choice says, "Sorry we still have to wait and give the tech another chance." Poor customer service.

Have already answered this survey -- but repeating - the company quality appliance svc. repaired my dryer in under 30 min. He was very knowledgeable, courteous and prompt. He Had a family emergency but called and rescheduled for next day --- appreciated his services. Thanks for the efficient handling of this claim.

Everyone we have worked with has been so amazing! Claims are submitted and processed so quickly! The people that do the work are honest and very knowledgeable. It’s so easy to file and follow up on claims! Have recommended to many people!

They answered promptly and took care of our leak. I had to make another claim for the drywall repair and again they answered promptly and will be sending out someone to take care of that. The only thing is I have to pay 2 co-pays one for the plumber and one for the drywall repair. (The repair is to repair the hole the plumber made).

Technician was on time...polite..very quiet....stated that he was ordering parts and we would be informed if repairs are approved. Since then, we have been informed that repairs have been approved and we have received an appointment date. We are pleased with the service so far. Awaiting repair service to see if the stove and oven will be repaired satisfactorily.

Very professional and fixed the problem. The first trip never solved the problem so he came back a second time to fix it. On the first trip he solved a noise problem that I never complained about. So the trip wasn't wasted.

I filed my claim through the automated system by phone. When I called back later, I was told that an appointment was made for September 24. I told the representative that was unacceptable as I had a current leak & was having to empty a bucket of water every few hours. She gave me the number of the plumber assigned in my area. I was familiar with that company so I called them with my SOS. They were able to have the plumber come in about an hour. They came & fixed the leak promptly. I was grateful for their prompt response.

We have been mostly satisfied with Choice except for one interaction that is still not resolved. We need a repair on our built in fridge. It is a 48 inch built in. Choice is saying they won’t do the $900 (approximately) repair but instead are offering us around that amount to purchase a new unit. Although, everyone I have spoken with in claims knows you can’t purchase any built in, much less one our size for anywhere close to that. Your policy states you will replace it with a like product and you are not doing that here. We don’t even want a new fridge so none of this is making sense or honoring your contract. All other dealings have been good but this one is very confusing.

Opening a claim was fast and easy using the Choice Home Warranty website. Technician came 2 days later and found the issue. I guess 2 days is good so now we are waiting 4 more days counting the weekend for the technician to fix the A/C. The Technician was very nice and shared some good knowledge with me. I feel he will do a good job once he returns to fix the A/C.

The company that came out were very good! Very friendly and knew their job! I was very happy with my service! I would definitely recommend them to others. It's nice to have someone come to service your home and look like they enjoy doing their jobs!

Very bad customer service. I will not recommend this company. They said they cover items and it's not true. Made two claims and didn't cover neither. They made me pay two deductibles for nothing. I had to fix my own ac myself.

Once a vendor would take the job all went well. Your first vendors were multiple no show. The people that showed up were good. They were thorough and made certain all was good. My son lives there and is disabled.

Year 2020 my larger unit broke over a period when the heat was unbearable. I made numerous attempts to contact CHW. Eventually when I reached them they could not attend to my needs. They claim they were too busy and gave me the go ahead to contact a AC Company to come out and check the unit. The unit was broken and I emailed the invoice to CHW. I waited 2 days later and made a decision to replace the irreparable unit. CHW dropped the ball on me. I paid $7500.00 for the new unit. About a week ago I advised CHW my 2nd unit was not working. They sent out an Agent couple days later and was advised the unit was leaking Freon. CHW again denied my claim. It is now apparent to me that this company is a SCAM. If they are not then they should agree to compensate me for a portion of the bill.

I had Air Conditioning issues. Choice Home Warranty Service was provided quickly, professionally and courteous. I will be gifting a annual warranty to my daughter for her new home. Great for house warming gift. That's how satisfied I am with Choice Home Warranty.

My garbage disposal stopped working, my claim was arranged to fix in 2 days. The technician was experienced and resolved in no time. He also assured if anything goes wrong again I can call him directly. Choice home Warranty is awesome. They take care of claim quickly.

I have only had one experience with the company thus far and that was purchasing their policy. So my experience is limited at this point. However, they were helpful and answered hopefully all of my questions. If the policy offers all that was disclosed to me I will be satisfied.

I was disappointed to learn you will not cover the part, control knob, because “this physical damage is no the result of normal wear and tear.” I believe you are very wrong. The part broke as a result of simply normal wear and tear for the past eight (8) years. I would like for you to change your decision and hone my claim.

I called and within an hour received appointments for the service request. Customer service representative was very cordial and tended to my concerns. The appointments from the technicians were set up in a speedy way and confirmations were emailed to me.

I had the same tech. Both times l was not happy with his/her work. Only rodded one toilet. Said every thing was good. He didn't check any other toilets. Hot water heater wouldn't come on. l was late getting there so the tenant let him /her in. He claims the wires were missing. That isn't true. They were there and sad to say l believe he removed them. No one else has worked on it. How I'm going to have to buy a new water heater?

The technician came out in just over 24 hrs after reporting the problem. He was really quick to diagnose the problem and fixed it promptly. He also patched 3 holes in the ducts. My house was cool again in about 2 hours.

Had to report my electrical outlet partially burned when I had my car plugged into an heavy duty extension cord. Only half of the outlet works now and I need it replaced. The lady was helpful and I hope we will be satisfied with the contractor.

The repairman was on time, very courteous, kind & knowledgeable about the appliance. Very respectable. I will recommend him to anyone. I live in a big community & will pass on this company’s name. He needed a part and it was in his fully stocked truck.

He was very polite, helped me take the food out of the freezer, told me he'd searched all of his sources and that no one makes the two parts my fridge needs to be fixed, open and honest, but he forgot to take my check... I reminded him twice. Very nice young man.

My garage door opener was not working. The technician said I needed a new opener and your company agreed. It did take a while to get a technician here but Choice Warranty never gave up. Thank you. The techs were great.

Whenever we try to get anything done with your program it's more than frustration! Your phone personnel are foreign and don't understand or communicate well on top of having to listen to either kids, chickens or dogs in the background. However, I have to get your Resolution Desk in order to get my request done. I would not recommend your service until you make things more customer friendly!!

Choice Home Warranty assigned my problem to an honest and good plumber from Knight Plumbing which saved me a significant amount of money. Loose bolts were tightened to stop the leak from the toilet. A previous plumber had recommended buying a new toilet.

Claim was very easy to submit and once claim was completed the response time was very quick. The company they sent out to perform the work was very good! Their response time was sooner than expected and they did a great job fixing the problem. Job well done!!!

I am so happy to Bob ** as a roofer technician. He is a reliable person and he is a professional in his job. He made a good job and he fixed my roof. He explained me what the problem was. He showed me some options to solve it and after I choose the best options he repaired what is was wrong.

The technician, David, was absolutely wonderful!!! He was prompt, efficient, and professional. Our A/C problem was remedied quickly. I would recommend him/them to everyone!!! He went above and beyond to take care of our problem and was very personable.

Alberto ** was very professional and helped to make a 6 year coverage deal more affordable. A big Thank You to him and his manager. After having been left in the cold with the demise of our previous home warranty company, it is great to find another company with a good price.

At first, our guy looked like he just graduated HS. We were unsure of his qualification. Then, he found the problem; apparently, the other guy didn't put it in right. Finally, someone (he) figured it out. Unfortunately, we had to pay 85.00 again to fix what we should have been done the first time.

I just purchased this policy. I requested someone to come out to clear a drain in my master bathroom shower. The technician was out for six hours and now the problem is worse. I called the case manager after it said I couldn’t speak with someone for an entire week and he refused to give any assistance. The technician simply wants to try a different way of snaking the drain. I would like some assistance on how to get this done. This is terrible customer service.

Choice warranty is very reliable and provides a good service. I have three claims in 2021. I have excellent experience. All items are fixed upon my expectation. I have two contracts with them for my properties. I definitely recommend CHW for everybody who needs home warranty.

The problem was immediately diagnosed and repaired. The plumber was courteous and did a great job. The company reacted very quickly in resolving the problem. I highly recommend the company as they are on top of all issues when brought to their attention.

Sears technician was on time and very knowledgeable. Did not leave the area in disarray or dirty. Parts were ordered in a timely manner and arrived at the property address well in advance of the repair appointment. I would have appreciated being able to move the repair appointment up but couldn't.

This week was a hectic week with doctors appointments for members of the family and trying to fit time we were available to be here and The Plumbers busy time. We called on Monday and it was going to be Friday before schedules would work. I had a call from A Valdez and Sons Plumbing Wednesday nite about 9:45 and he was in my area and said he could stop by. I said OK. He arrived and was very professional. He cleaned it out and was ready to go by 10:15. That means he knows what he is doing and a good plumber. If I have any plumbing needs in the future I would certainly use him and I would refer him to anyone needing a plumber.

Diego is an excellent technician! He was very polite, considerate, understanding, and knowledgeable. He made the claim with CHW seamless and did not leave until the job was complete. He stayed here several hours and even had to come back twice. Everything is working great and appreciate all his efforts. I have been using CHW for over 4 years now and would definitely recommend to my friends. Filing a claim is super simple and very quick with a response. Everyone that I have contacted on the phone has been very helpful. You definitely need to review your warranty policy and the guidelines as to what is covered. Thankfully, I have only had to use CHW twice in the last four years. We will continue to carry their service. Thanks again, ** Household!

Choice Home Warranty did not satisfy my claim to my expectations. A technician was sent out, did what we thought was the repair that he told us was needed, that CHW approved, turns out that the repair that the first technician made placed a bad repair part into our refrigerator. CHW sent out another technician after we called and let them know that our refrigerator was still broken and that technician told us that the part that the first technician put in must have been faulty. CHW warranty after having approved the first repair then tells us that the part in question has a ten year warranty and that they won’t approve the repair work with the second technician even though they already paid for the first technicians bad work and misdiagnosis. Over the years that I’ve been with CHW I’ve been very happy with their service until now.

These technicians were patient to listen to my complain, and I saw them doing some efforts to discover or diagnose what the problem was. They gave me a feedback of what they discovered and promised to inform Choice of their findings. The former technicians did not open any of the appliances. I guess that is why when they left the appliance had the same problems.

Shawn from Step by Stepps AC was fantastic. He was very professional, telling and showing me each step of what he was doing. He waited until he received authorization to fix the repair. He was able to fix it the same day he came out..

Plumber arrived as scheduled, immediately identified the problem and was able to fix the issue. Thoroughly explained the repair and showed the replacement parts. I would recommend him for future service. He provided great customer service, was prompt, and experienced.

The plumber from Advanced Plumbing Services was timely and called prior to his arrival - unfortunately he didn't have the part necessary to complete the repair but advised a follow-up appointment would be scheduled to complete at no additional charge. The process to request the service was very simple and straight-forward.

The initial call was made 8/31/21. Range is still not fixed. Tech was punctual and diagnosed the problem. A part was ordered. A USED part came. Tech could not fix the range. Another part was ordered. It has been over a week. No response from Sears. Called Choice and the gentleman hung up on me. Not very happy right now.

Called late at night and tech at my door at 8am. Excellence…tech was very thoughtful in explaining problem, recommended temporary fix, ordered parts and was very knowledgeable. Company is Gary’s heating and cooling. Fast and friendly. I highly recommend both Choice Home Warranty and Gary’s heating and cooling

When I first heard about Choice, I wasn’t convinced they would do what they said they would. But I decided to try it and have been nothing but pleased by their service. I’ve recommended Choice to about 4 friends who’ve signed up and all are thrilled like I am. Choice somehow always sends professional and efficient companies to solve the problem. I couldn’t ask for more.

The island breeze technician was professional and answered all my questions honestly. He was efficient and diagnosed the pool heater malfunction quickly. Now waiting for a sensor to arrive before completing the claim. I would definitely recommend island breeze and this technician for any future issues with air conditioning and or pool issues. A pleasant experience. Looking forward to the claim being completed in the very near future.

The scheduling, the technician, all get 5stars from me but Choice Home warranty get a 1-2 star as a company because it seems to me that if you file a claim it gets denial first, drag the claim process, prove the world to them to get issues resolved. I will not renew when it's time. You have the born on date of failed appliance over a 1 hr old. It does have a manufacturer's warranty. Get it fix. Stop prolonging. I pay for coverage...it's out of warranty...fix it.

AC tech was great. Claims rep pushed tech repeatedly to find a reason to deny the claim. As is the case with all claims I have made. It is normal protocol for Choice to pay/approve a small capacitor on an ac, but not a major claim on a washer or dryer. Choice then disputes a claim replacement on a system and pays 25-50% of the replacement cost. They use the interpretation of how the policy reads to reduce the claim payout. More so, it takes very long, a lot of time to navigate through the claim and in the process can never speak to someone in management, upper management or in the executive office to discuss the particulars of the claim. They hide behind the claims rep and their hands are tied too. You asked for a description. Sorry to give you the facts. Regards.

Same problem keeps happening with my AC... they said they fixed it this time... I hope so. Great service, super quick and respectful, really wanted to get to the bottom of what was going on. Hopefully the problem is resolved!

He was very professional. He knew was he was doing. He resolve the problem quickly. I would like to thank him for his excellent work. And I would like him to come every time I have a claim submitted. All I can said is thank you.

However, with a couple of previous incidents it took forever to get parts and get my appliance repaired. This time was different, the repairman came and attempted to repair my ice maker, the attempt did not repair it. He wanted to know if the following day I did not have ice. He ordered the part and the next day, he came with replacement part and fix it. Very knowledgeable and courteous was the repairman.

Very prompt service! My claim was processed the very next morning. Plumber showed up same day, confirmed that disposal was not functioning, requested and received authorization to replace it, and did in fact replace it very promptly. Excellent and prompt service by the claims representative and the service provider. Very happy camper here!