Choice Home Warranty Reviews

Choice Warranty did not accurately evaluate the repair on the service call therefore denied my claim to pay the technician who came to my home to do the repair. The repair if left undone would do a lot of damage to my property. I will respond to the other email when I get more information.

I called and had Victoria create a claim for a refrigerator/freezer. I received a confirmation from Sears that a technician would be out in 5 days. I can't be without a refrigerator for 5 days. Called back and Mark cancelled Sears. I'm now waiting for another technician who can hopefully come out tomorrow.

Choice salespersons are very misleading with the term repair or replace. My microwave and washer stopped. I called in my problem. Choice, then had the tech come to my home. They determine both come not be fix. Instead of replacing my microwave and washer. I was emailed gift cards for $343 for toward a washer and $191 for a microwave. I called Choice. I told them this doesn’t cover the replacement of my appliances. I was told to look at my contact. It says Repair, Replace or Buyout... After speaking with others they’ve had the same results with Choice Home Warranty.

My air conditioner was not cooling. The fan was blowing but the air was not cool. It was late in the day but I was able to contact Choice and they responded quickly. The service person was so nice and got it fixed right away. I am so very grateful.

Plumber was very professional and knew what he was doing. If I can, I will always request specifically for him for any future work. Company called to inform me of arrival time. Couldn't make it that day due to flat tire but was there first thing in the morning as promised.

Almost not worth having this policy. Takes too long to get an application on an emergency water issue. No one can go 7 days without a repair. Called my own repair man. Paid out of pocket for same day service. Now in email when I tried to get reimbursed you tell me that I could have called and said it was an emergency to get the water back on and try to find another vendor. I did tell the lady that I needed my water back on as soon as possible and the appointment was set for seven days later. Unacceptable. Went two months without washing machine.

Technician was great. Choice Warranty obligation awful. I would never recommend this company to anybody. They would not even pay for coolant added to my compressor. What are you good for??? Joining CHW was a waste of money!!!

I was pleased with how friendly and professional my technician was. He explained what I needed and was thorough in his troubleshooting. He explained the rest of the process for my repairs and encouraged me not to worry. I am confident in his work.

A great job was done by the person that was scheduled to come out. Was on time a completed the job quickly. Would highly recommend this vendor. Actually replaced the garage door opener with a new one. Great job was done and professionally completed.

This company will find any possible way to refuse a claim. Said I had too much grease in my microwave, no, the microwave was sparking and I was told it needed to be replaced by a company not sent by Choice. Had electrical issues, gfi went out in bathrooms which created outside (attached to house) outlets to not work. Will not fix outdoor outlets! They send people that will purposely find a way to write up the claim so it will NOT get fixed. I will not renew nor will I recommend. Even the vendors will tell you that choice will refuse more than they will repair. I have had one claim refused. I disagreed with them a phone call was scheduled. Reminders from choice sent on more than one occasion and no phone call was made. When contacted they scheduled another call. Again, nothing.

The technician was pleasant and seemed knowledgeable. My only negative was that he did not answer my phone calls seeking more input about when he could come. I was disappointed that my Choice Home Warranty did not cover this repair although the drain pan issue was clearly an integral part of my ac.

The plumber was knowledgeable & professional. It didn’t take him long to solve the problem. And his clean up was so refreshing. It was clean & smelling great. He wore a mask, and stayed far from us. His safety measures were on point.

Really easy to set up a claim. It give me feedback quick. Fast replying on email. But I’m still waiting for a tech guy to take my claim and do my air conditioner. The air conditioner broke on a Saturday, so it took a while for them to reply. I can’t wait for someone to come and do it. It’s really hot.

I contacted CHW on a Friday night and was not expecting an answer until Monday. Imagine my surprise when I woke up on Saturday morning and saw they responded. Not only did they respond but they were sending a technician out between 7:00-11:00. I was so happy. Whenever I call them, I seem to always get Alma. She is an angel and a joy to work with. She is always pleasant, patient and helpful. I love my CHW plan and the people who maintain it.

Overall great experience. I had a problem with my AC unit. They got a hold of the repair guy and checked it out. I had to have a new one. They replaced it. I didn’t have any hassles. I would definitely recommend this company.

The toilet wasn't finished or fixed.. Has to get approval from you before we can have it finished so now we have to go 5 or 6 more days.. Ridiculous that a job costing under 500.00 needs this long of a wait.

I called in to Choice Home Warranty and was greeted with a friendly voice. Had an issue with my dual zone a/c not cooling properly. Tech named Alex came next day. He was thorough in checking my a/c system inside and out. Very pleased with the tech. Very knowledgeable. Would use again.

The gentleman was very friendly, professional, and resourceful on providing things we could do. He repaired my appliance and went to great length to make sure it was working properly. I recommend Choice Warranty to any and everybody because they are very professional about taking care of business.

Dryer was not repairable so a payout was issued for 335 dollars when it should have been a replacement of dryer because you can't buy a dryer for 335 dollars in today's market. Isn't that why I purchased this warranty plan? I got robbed again!

The technician was presentable, in his uniform well identified, and very professional. He seemed very knowledgeable. He explained the process of submitting his findings and any future processes. Having dealt with other technicians from other companies, it was a good experience for the first time dealing with a claim at Choice Warranty.

Microwave problem reported in June and was never call by a service tech. I made calls to CHW to find a tech. Never happened thru July, August, September, or October. I never renewed because of CHW failed to get a repair tech. out to service my microwave.

I was very surprised with the same-day response by the Technician. He quickly diagnosed the problem and it was submitted to Choice Home Warranty for decision. It was approved the next day, the fan was replaced and all is well. The AC was out a total of two days. Great response by Choice Home Warranty and the technician.

My AC unit went out on 10/2/2021 and according to the technician that came out it needs to be replaced because you can not get parts for it. He submitted his findings and told the person taking down his assessment that it was basically worn out and given the age of the system it needs to be replaced due to no fault of my own. My claim was denied stating that it was a power surge that caused my system to go out. How can that happen unless he intentionally put that in for my claim, when my technician stated that it was not a power surge that caused it to go out. So, I am still without AC living in south Alabama with temperatures over 85 degrees, and this has been going on for over a week.

This was my first service request with Choice Home Warranty. The first technician that got assigned wasn't professional and highly offensive in behavior. I explained that to choice home and they immediately assigned a different one without any hesitancy. The second technician was total professional and quickly addressed the hvac issue at my house. My experience with the overall process was extremely well. All the customer service representatives at choice home were helpful and professional as well. I am very pleased.

Plumbing issues resolved very quickly and efficiently and no mess in my house. The guys who came out were very professional as well as knowledgeable. I’d hire them again in a minute. I am glad that I have purchased this warranty and I’m very satisfied with the service I received.

The application process was extremely customer friendly, quick and effective. Great price and great customer service!!! This company is first class for sure and I would recommend them to anyone who needs protection and wants to sleep while the wind blows at a hurricane level.

I already gave a review the first time was good. The technician left a little to be desired. The overall experience was ok. Choice Home Warranty is what they say they are. This is refreshing in a time when most service companies take advantage of senior citizens.

Professional and friendly. Knowledgable and thorough. Left no trace of his having been here. An asset to his company and to anyone who requires his services. Told me that he was going to submit a follow up inquiry to Choice Home Warranty regarding the spinner support on the washing machine as it appeared to possibly also in need of repair.

He came started checking our ac units and found the problem and explains what next steps. He also said Choice will contact us for our next step. And I am waiting for choice. The ac unit is shut off and we are living in hot weather of Texas.

I called for my garage door opener. The technician came very quick and replaced it. Mr. B Door was very professional and found out the problem very quickly. very flexible and accommodated my schedule, arrived on time. Explained everything very well. Thank you.

The worker knew what the problem was. He took his time and went through the fridge compartments. He explain the detail work. Was on time and a very pleasant guy. Jackie ** is the man for the job. Wasn't long before I got a reply from Choice Home for repair work. That's good business.

The claim went through and all was well. Waiting for next step.

Dee was very professional, courteous, and knowledgeable, and was able to fix our plumbing issue in a short amount of time. Thank you for such good customer service! I will definitely use this company JBMS in the future if needed.

It has only been a day. So far I haven't had any problems. The technicians very friendly. They came out for one thing and of course ran across another. That's what a technician do. Work on what they came to work on and look out for any other issues. I thank them for at least trying. At this time right now I don't have any problems.

Choice covers very few problems and they pay technicians maybe $.30 on the dollar. It's a HUGE waste of money!!!!

Your Rep was knowledgeable. Helpful. Was informative to who, what the contractor would need. When he would contact us and how much we would have to pay for repair/service. If we needed any other help with the repair of other equipment on said machine.

The representative was very courteous and helpful. He immediately located my account and took all of my information about what the problem was and informed me that the repairman would get in touch with me within the next few days. He was very courteous and treated me with much respect and that goes a long way with me. Thank you.

He refused to look at work of 1st repairman to see what was the cause of the leak. He was rude. Reluctantly put on face mask. Attempted to negotiate a 50.00 payment from my husband to check out what he thought was wrong.. Did not finish work.. We still have small leak from the welding. We reported this to Sears through email. We are still waiting for the job to be complete.

I spoke with Greg **, when I called regarding getting a home warranty for my new home. He was very helpful in explaining my options. As a previous home warranty customer, I was able to sign up for a five year service plan and save some money at the same time. Thank you for all your help.

He was in the area a day earlier than our scheduled time and called to ask if I was available for him to come. He came soon after the call and was pleasant, knowledgeable and quickly found the problem and fixed it. It was a great experience and I can always count on Choice Warranty to call great service people.

Came in 2 days. Professional. Repaired it quickly. Called ahead of time and let us know they were coming. Very good at their job. It was walls appliances. Thank you very much for repair. We will keep Choice warranty for our home.

My experience with Choice is off to a shaky start. Although I did get a good price, it came along with a very pushy salesman trying to get me to commit for 6 years. I repeatedly told the salesman that I was not looking for a commitment and my previous experience with other warranty companies. He kept trying to force me to take long contracts even after me saying no. I almost opted out and felt like I was being scammed with how pushy and persistent he was. Upon sign up, he never sent me my 2 policies I paid for. He only sent me 1 policy and stated I had only paid half the money when my credit card statement said otherwise. This made me feel like I had been victim of a scam. Worst feeling ever.

I am very pleased with the service I have received from Choice. I today had my washer had a problem wasn’t working. It seemed like I just entered my claim and the serviceman was at my door. Now that’s service!!!!

A good experience and I hope to get the good service as well whenever needed. Lisa was very helpful in explaining all the available options to me in terms of pricing and coverage. Looking forward for a great experience as well.

Poor customer service, most of the service representatives have no idea what they are doing, most service orders require multiple visits with multiple companies, and 3 of the 5 service orders I submitted resulted in me calling outside companies and paying it outside the warranty. Run away from this company!

Serviceman called me and told me he was in Ovilla, headed this way. I told him great, I have been waiting on him. I opened the front door and you could tell we were home. Told him to call me when he got here, that I was working on the back porch.... He did not call but took a picture of door and left. I have been waiting on this repair for a week. I called him, no answer----then I called office and he called and left msg with him. He could not have been over 3 miles from me when I called and asked him to return. I got an email saying that no one at home.... Need to reschedule.... It is FRIDAY and I guess he had something to do after work....because he could have come back....

This is my first time needing service with Choice Warranty. I was with another company before and my experience with Choice was outstanding. From the ability to easily request service on line (love that they set up an appointment but you can quickly and easily change it to fit my schedule) to the texts to let me know a shorter time frame on the day of service to the phone call from the person assigned that he was on the way, this has been a great experience. Needed a part, which he ordered on the spot (it is coming directly to my home) to setting an appointment for him to return and switch out the bad part with the new one. I really like that the same person will be returning as he knows the issue. I would highly recommend Choice Warranty. Their customer service is excellent.

Excellent response when I finally got to speak with a representative. He realized the urgency I had and tried to get me help as soon as possible. Hopefully I will get a call from a service rep. within four hours as he indicated.

The technician was prompt and very helpful in evaluating the problem with my dryer. Hopefully he will be able to get the parts to fix it ASAP! I really need my dryer since I have guests living with me. Choice Home Warranty has been responsive in assigning technical service representatives.

I've had to have 3 service calls since becoming a new homeowner. I'm so glad that I purchased this home warranty! It has saved me over $1200. out of pocket expenses already! My most recent experience was with an electrician and he replaced a circuit breaker for me so that I'd have hot water again! He came within the time slot of appointment and was done in 30 minutes!

The plumbing take this. You did one very fine job. Came in. Introduces south. Dissect the problem. I repaired it in a timely manner. He took his time cleaning up after himself. He also gave me a structures about many more plumbing issues. I hope that I get the same technician when I called Choice Warranty about any other plumbing issue.

I was very disappointed with the initial amount of 191.00to replace the microwave. It is impossible even at sale price to get one for that amount. After talking to Yvette I believe I was able to get the amount to 250.00 which is still low but I did accept. The next issue is that you do not cover installation. My husband and I are unable to install so now have to pay to be done. This brings the replacement money below original amount.

Gerald Robert ** helped us make the decision to get Grandfather coverage. It was the best option for us. It gives us peace of mind for 5 years and after to know that we are not going to have to figure out how much it will cost later on down the line. We have the best rates possible. Better yet we can take it with us to our next home.

I loved their service!!! I would recommend them to anybody looking for good, fast service!!! They are inexpensive!!!! They are straight upfront about the timing it may take for your part to come in. My tech came the next day to fix my dryer and got me up and running in no time!!!

Refrigerator's ice maker was not working. The tech had to order a new ice maker. It arrived at the house about 4 days later, I called the tech and he installed it. He said without Choice I would had to have spent about $250.00. I paid choice the tech $45.00 for this. I am glad I had the Choice Warranty.

Excellent service and really good person. I’ve have these guys before and I wish I could get them each time. He called and showed up on time. He listened to my concerns and talked with me the whole time. I really appreciate people like this!

First it was denied. Then it was approved. Then it's only partially approved. I am not happy with the runaround. And I wish I hadn't signed up for three years. I am 75 years old and can't move the toilet myself or I would clear it myself.

This is the first time that I used my home warranty and I was very very happy. It was very easy to get the claim started and the tech was a very pleasant man. So I would highly recommend Choice Home Warranty to anybody that would ask me about a home warranty company.

I called your phone number multiple times and got a fast busy signal each time. I then filed a claim on your website. We are now awaiting a call from the repair company. The claim was easy to file on line, but I would have rather spoken to someone.

I really hate your voice response system! It is difficult to navigate and does not give clear directions. The system to initiate a service request also is horrible. The employee I spoke to seemed to be interested only in getting off the call so she could get the next one. HOWEVER THE PLUMBER FROM FOREVER PLUMBING IS GREAT, EFFICIENT, CLEAN AND JUST SUPER.

Ok, so let’s talk about Choice Home Warranty. You know how HR departments are there to protect the company and not the employees? The same goes for home warranty companies. The vendors (service technicians) are there to protect the home warranty company from paying out claims, not repair your failing equipment.

It's been a great company since I joined. I would tell everyone I know to use this company. It's been great when I need them. Every time I use this been a great experience. Any one that needs a home warranty I would use this one.

First of all the tech was good and said the insurance company will replaced it. My cook top is the top of the line 36" Kitchen Aid- Electric induction cooktop cost over $2000. I get a call from Choice saying they will send me $389. They were comparing it to the wrong cooktop because is a induction then after 30 minute they said $ 600 and something. They are comparing to the low end cooktop. EXTREMELY DIAPPOINTED.

Technician was knowledgeable and professional. Would recommend this company. Nice to see an honest company. Arrived on time and used shoe covers. Cleaned the work area and was thorough. Definitely would call this business in the future. Choice Home Warranty is using better quality business for a change.

We had two different appliance companies come to repair our dishwasher. First guy said it was fixed and within a week it was still not working. Second guy came out and said it was unfixable. If the first guy would have diagnosed it correctly we wouldn't have been out an extra $75. Very frustrating!

The Plumber arrived on time and was courteous and careful to leave my house clean. He fixed a toilet that was running in our first floor bathroom. Everything works well now and we are pleased with the service! I would recommend them highly for plumbing service.

Bennett Brother was very professional and left the area clean and best of all the systems running much better. Like to keep Bennett Brother for future work on my system. First choice reaction to my claim was immediately and professional.

Jay bee Appliance came to look at both. No fix for microwave. Paid me about 3/4 value of new one. Order repairs parts for refrigerator. Quick service, very polite, communicate well. Glad to have service only $60 out of pocket.

Our technician was amazing. He was checking on our air conditioning handler and he was willing to go up to the roof of our condominium and check the main unit. He was very thorough and was able to get us approved for a new handler.

The plan is advertised to cover everything but the exception. If it is really a home warranty it should cover the home unless you deliberately destroy something. My plumbing leak was denied because the technician “thinks” a pan is rusted. You can’t get to pan without taking bathtub out. Why would rust be an exclusion around a bathroom. That is a natural process. I plan to never use Choice again. I would be better off to save my money and choose my own repair companies.

Was able to get somebody in right away and stop the leak. The parts had to be ordered due back in a week to repair it. This is the way things should be done, nice and easy. Customer service was easy to understand and easy to get ahold of.

The plumber who came to assist had excellent diagnostic skills. He worked to figure out the system’s weak points, how the water filtration system worked with the disposal and the dishwasher. He took action, worked quietly, and communicated directly.

I am not in a habit of providing feedback before any type of service has been provided. Now that Spuntak Contracting & Maintenance has completed my service claim. I am satisfied. They skillfully completed the repair. While demonstrating respect for my home. They were professional, & knowledgeable, as the provided their service repair requested.

The service is great, the technician that was sent to my home was, on time, very professional and courteous. He knew exactly what the problem was and resolved it, and since this is my first time using a home warranty repair service, I recommend CHW for all home warranty repair service needs!

The Arktikos company (Mr **) fixed the problem. Trustworthy and very knowledgeable. He even came one day before the appointment, to resolve the problem. This is a must to all homeowners to have this kind of coverage. Proud to be a member of Choice Home Warranty.

The plumber was great. Would use him again. Unfortunately Choice home warranty denied the plugged kitchen sink claim and will not call me back or respond. I have purchased warranties for my kids and myself. Not happy!!! Denied sink plugged up and won’t respond to my contacting them. Sheree **

See above subject line. Great people to deal with, fast response, I would recommend Choice to anyone who asked. Sears guy was prepared, business like and cleaned up after he inspected the Fridge. Explained in detail the next steps. Really good service all around!

My garbage disposal was leaking. The plumber from CHW was efficient and arrived early. He tested the dishwasher for leaking. He completed the job in less than one hour. I am extremely glad I choose this home warranty for my townhouse. I plan on keeping this company and look forward to continuing with my warranty. Thanks for great service.

Davis Appliance could not have been any more prompt and courteous. The operator for the company has talked to me several times letting me know exactly what was going on and the time they would be here. He also called today to make sure the AC unit is working properly. That has made a huge impact on me. These people care about the customers and their jobs.

My refrigerator went out which lead me to file a claim, and they sent out a tech right away. They were quick to approve my claim and make a generous offer. Working with Lydia my claim manager it was such a smooth and seamless process. I would highly recommend them to all my friends and family.

Called and reported, waiting on technician to repair it so I can get hot water. I am hoping to hear from them soon as it's getting cold in the mornings. It dropped to low fifties. It's coming up to a long weekend so I hope I can get it fixed before the weekend.

When plumber got here he took picture and forwarded to Choice.... Choice informed him they would only pay $20.00 towards the unclogging of drain.... I had to pay $150.00 out of my pocket.... This is ridiculous/... There is no reason this should not have been approved.... Sinks get clogged all the time.... The were no rust, bad pipes etc.... You advertise sink unclogging as a service you perform.... Also I have the better plan... What is the reason it was not approved????

Technician is great, but your warranty service sucks. I will never recommend Choice Home Warranty to anybody in my life. I have had other warranty companies much easier to work with. Seems like the only thing your company wants to do is deny claims.

Our hot tub equipment wasn’t working, the technician showed up, on time, explained what the problem was, very Courteous, took care of the problem. We recommend the Choice Home Warranty. We will have no problem recommending the Technician nor the company.

Highly Dissatisfied, with the way my claim was handled. As of now I can't properly close my garage due to the fact of faulty equipment I have and CHW refuse to repair. So yes I'm highly dissatisfied with way my claim was handled.

Right rear gas control knob was not moving making the burner un-useable. 1st team sent did not know how to correct problem. Rating zero. 2nd team sent the next day know what had to be done and procced to correct problem. Control knob is working great and we have been using the burner for over a week. Rating is 5-stars.

If there is any rating less than one star I was willing to give it to you. I’ve been treated badly. The representative from sales was talking to me in a way as if my contract with them is a charity work from their end. I think they are giving me money it’s not that I giving them business. It was horrible. I really don’t like it and to be honest I will try to search around to find somebody that gives a better prices and at least respect their customers.

Technician was prompt and efficient. Explained the problem and how to fix it in the future if problem happens again. I had no ideal what was the problem nor did my husband and another plumber would have charged us an excessive price!

The plumber called before he was to arrive, he was friendly and professional. I felt that he was very knowledgeable about the repair. He located the problem and he had our disposal working perfectly. I would use this plumber again. Thanks for the good service.

I had to use their automated system about my water heater. All I had to do was answer a few simple questions and within a short amount of time, they had my claim open and was searching for a Technician to come out. The only thing I had to do on my end was call. Thank you so much!

Amir is so awesome. I’ll use Him every time. He always fixes everything and very professional. He is always on time. Answers all my questions. He is very honest about what is wrong with anything he fixes and I appreciate that.

We had a claim but without any call, our garage door got repaired. The claim filing process was bait and technician worked very well to get approval for change in parts. I would recommend it to anyone who want to have peace of mind for damaging in appliances and other things.

Customer service with CHW is awesome. BUT the contractor that came out to fix my issue was not a good experience. Would never recommend. When I called CHW I was greeted on the phone with a polite CSR. Maybe CHW can let the contractors know communication with each customer important.

I was extremely pleased with the service I received on my Maytag washer yesterday. The gentleman, Roscoe, was quick to diagnose the problem. He got the part and fixed the machine. He was a pleasant person and I learned that he served our country in Afghanistan. I thanked him for his service to our great nation!

We moved into a new house and slowly started realizing that some appliances and fixtures were not working. Choice warranty has an easy to use website and great phone customer service that gets you a repair person quickly and efficiently. However every repair or diagnostic will cost you $65 and when a replacement is approved we did not know that we had to wait 30 days to receive the money (in an e-giftcard form which should be instant!!). We are now stuck waiting a month to get the money for a new washing machine so we had to pay for it ourselves and will have to use the reimbursement towards something else when the e-giftcard arrives) because we needed to wash clothes ASAP!! It makes NO sense at all that you would have to wait 30 days to receive the replacement cost especially for urgent everyday appliances that you need to use right away!!

The young man who came out to fix my sink was awesome. Everyone at Choice is always very nice, They are quick to get someone out to help. We have recommended Choice Home Warranty to our friend. Thank you for always helping when we need it the most.

I requested for my new claim, Sorry I didn’t get your name but thank you for your professional service!! Also I truly appreciate she repeat all the detail and making sure everything is collected my new claim. You would think this standard for customer service but it’s not.

I was told I had 30 days to cancel; can I please cancel this warranty? My realtor was already doing this through our closing and I jumped the gun buying myself. We will end up using your services but need to cancel the contract we just purchased yesterday.

Toilet won't stop running. Appointment set with Affordable Solutions Heating & Air LLC from 11:00 to 3:00 on 10-6-21. When no one showed up I called company. They said they would check with the tech and call me back. They did not call back. The voice mailbox was full when I called them. Called again today and got the same story about calling me back. I cancelled the work order.

I waited all day for the first appointment and they didn’t show up. I called your company and they said the appointment had been changed to the following week. I wish I had known. When the guy did come out everything went well but I wasted a day when he didn’t come and nobody informed me.

Company came out within 48 hours and quickly fixed problem. Technician was extremely nice and personable. He answered any and all questions I had. Repair was relatively simple and he completed in a timely manner. I highly recommend Henry with Haugstad and Choice Home Warranty.

Call in to report issues with ice maker/freezer for not opening. After two weeks I have been left in the dark. Upon checking email mail with no phone call… I just happen to check email and discovered appointment on 10/04/21. I missed an entire day from work, NO appointment with service repairman. So right now I don’t feel I am getting good services. I did however, contact repairman. Parts are being order which no one knows when they will be in due to back order. I am a diabetic and I depend on my frozen vegetables to help me stay on course of eating right and this is really affecting me in more ways than one.

My refrigerator broke down September 8th morning thereof. I have made a minimum of two calls a day trying to get somebody to come out and fix it. The results where two technicians were supposed to come out, nobody showed up. Third guy came out and now I find I have to pay another hundred and $46 due to a hidden clause in your contract. It is now October 7th still have a broken frigerator. I've had multiple calls with The Resolution Team. I have been lied to multiple times. I know schedule of repair. I have had to cancel my vacation that was set for October. I'm probably looking forward to canceling my trip to Atlanta as well. Everybody at your company says, "We're sorry for the inconvenience." you try living without a refrigerator for a month. My better half requires refrigeration for her insulin due to your bad service

The technician was excellent; very professional and thorough. He was better than Choice itself in that Choice set an appointment for two days out; he called me the next and set an appointment for that same. He was on time, knowledgeable and very efficient.

Have the home warranty, my washer went out, contacted Choice, they had a tech out in an hour. Diagnosed the problem and now are replacing my washer. Such a great company with excellent communication. Very fast, efficient, and effective! Great company!

Choice responded quickly with finding a company in my area and service took place as soon as the company that responded to the request was open. Choice kept in contact to make sure I was reminded of the appointment time and then followed up with reminders of next steps if needed. Thank you Choice!

Was not correct. Said the wiring had to be traced. The wiring in the fan had to be looked at and fixed. The light fixture on the fan flickers. The fan itself the blades work fine. The electrician is looking at the claim. I need a case worker to talk to.

I needed a clothes dryer plug replaced. BW Electric didn't show up for appointment. Got rescheduled and BW called and said I must move dryer. At 70, I can’t. Choice reassigned and Medcalf Electric came same day! Russ with Medcalf is awesome! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

The day after I signed up I opted to cancel. Was told it was no issue when I signed up. The policy would not even be effective until Dec 15th, so more than 2 months before even started. During my attempt to cancel the policy, the person kept trying to sell me a policy. I kept asking to please just cancel and refund my money. This went on and on. Now told it can take 15-30 days to get back over $1500 that took only a day to take from me. Bad business. I’ll never recommend this Company. Pressure sales tactics, etc.

Too many phone calls. Once you Google home warranties and add your information, you immediately start receiving phone calls 3-4 times a day. The representatives are pushy, talk too fast and will not let you receive the policy to review prior to making payment. Although I took the policy, I am reconsidering. My husband was not happy with my decision to take out the policy.

It's is very difficult to contact with assigned case manager. Choice refuse to cover the items that are listed on the contract. Warranty list clearly indicates that AC condenser and evaporator coil is covered but Choice states that the customer is responsible for it.

Ended conversations with Rob, after talking to Daniel, Both were gentlemen. Found me the best deal, I hope. For continued coverage with the warranties. Hope all my problems will be solved, with this same treatments. However, had another phone call from a lady to tell me about Choice and after I told her I had purchased a plan, she said thanks and hung up, Please take my name off the call list, I get enough spam calls.

We put a claim in on our air conditioning unit in mid September and it was assigned to Columbus Heating and Air. The unit had stopped blowing air into the house. Columbus Heating and Air stood us up multiple times using the excuse of bad weather, which wasn’t the case at all. When he finally showed up he spent a couple minutes at the outside unit and then told us it was completely out of Freon, which had just been filled the previous month. He said he was going to put in a request for a leak check. Whatever he put in was approved and we went through the process again of him pushing us off. We ended up troubleshooting the issue ourselves waiting on this guy and had cool air blowing in the house again but still wanted it checked just to make sure nothing else was going on with it.

Matt ** of Hawkeye Appliance Repair came out to fix my range. He knew exactly what was wrong and knew how to fix it. He was extremely professional and efficient as well as on time with fixing my range/stove element. I would highly recommend him.

The technician was very competent. He explained in detail what the problem was. He was patient and accommodating, respectful and personable. I will recommend him and CW to my friends. My only issue with Choice— and this happened twice- is their error or carelessness in noting my address. They mistook it for OWINGS MILLS. I live in OWINGS, which caused a delay in the service. Other than that, everything is on the up and up.

My claim was rejected for a tiny technicality and then being told I have to wait 2 weeks to get a call back from the case manager is completely unacceptable. After 14 years of paying my policy I would expect more support from this company.

Garbage disposal was installed on the first day. I had a problem afterwards and the mechanic returned to correct it. I appreciated the service that was provided by both Choice Warranty and the Repair company. Thank you. If you need to reach me you may do so using the information that you have on file.

He explained what was the issue with the appliance and was early to the appointment. He told me what the next steps were and also made sure that I didn’t have any more questions or concerns. Now I’m just waiting for parts to come in or replacement.

They did a great job in fixing the washer. They were professional, quick, and thorough. There was something wrong with the draining hose. They replaced it and it works great. Thank you so much- really appreciate it! I would recommend them to others.

The tech was very knowledgeable and knew how to fix the problem. He took care of it in a very timely manner and checked it over the air conditioner to make sure all was right before he left. He found that it had a bad capacitor which he changed out. The air conditioner really work great now.

You sent out a representative the same day to repair our dryer. He did not have a part he needed to fix it. We are now getting emails that it will be approximately two weeks before our dryer is fixed. And the part is located locally here in Houston. We could have gone over and picked it up ourselves had we known. Also on our last call to get our closet light fixed the serviceman said he could not fix it as Choice would not pay him. Unbelievable that Choice won't even fix a light that's out! I put a new bulbs in myself and fixed it!

Great Service! Very nice guy, lots of knowledge. Explain everything he was doing. I would recommend to all my friends. He’s just an all around guy that knows his business. Oh forgot he met you with a big smile. Very confident.

Contacted Choice Home Warranty about an issue with my washing machine via their web page in the early AM. They had a service scheduled for the same day. Service man was very knowledgeable and quickly diagnosed the issue, ordered the part which arrived the next morning and came and installed the part that day. Very pleased with the service and prompt response.

While I have not had to use the service yet since I am new, the customer service by far has been outstanding compared to my previous warranty company. They were very helpful in understanding what I was getting and very friendly. I am receiving better coverage with better pricing.

The representative was patient and explained the warranty and what it covered. He also answered the other questions I had. Best of all, he told me about the total yearly cost and the specials, plus the senior rate, to save me money.

Technician from Philips overhead garage and locksmith arrived on time. His office had kept me informed of his arrival time. He heard problem as I described. He checked several mechanism of the garage and the opener. Problem was fixed in about 30-45 minutes. He demonstrated and explained the maintenance routine to keep the motor, rail and springs in good condition.

The first company you sent, Hooked Up, was TERRIBLE. The second company you sent, Anderson AIR, to actually fix the problem was very good. They answered the phone. They came when they said and so far the problem seems corrected. If I ran the world, Hooked Up would be unhooked.

I placed a call regarding our refrigerator not cooling. Within one day someone was scheduled to come and check out the problem. In the interim I had place a call to another appliance service who came out to look at the issue. I called Choice Home Warranty and explained the situation and they cancel their technician. They were pleasant and helpful. I was very pleased with them.

Jim was courteous and honest. Not only that, he followed COVID-19 protocols to ensure our safety. He answered the questions I had about the repair and the state of my stack. I had to call him for a follow up and was given the additional information.

James ** was very helpful in getting the information I needed to purchase a plan. He was prompt in communicating with me, and provided all the information I needed to make an informed decision. I was very pleased with the service I received.

Easy process to file a claim (all online) without human intervention. The technician that was sent out was excellent. Diagnosed & fixed the problem quickly. Was a painless process overall (not a stressful matter as I've had with other Home Warranty Compay I had in the past.)

I noticed a malfunction with my oven on Tuesday evening while trying to make dinner. I knew it was something beyond my own ability to tinker around with at home, so I made a note to call CHW to file a claim first thing in the morning. After speaking to someone on Wednesday morning to file my claim, I was shocked to learn that a technician would be coming to my home in a matter of hours. By 2 PM that same day, everything was fixed with absolutely zero hassle. So grateful to have this service!

Spoke with a Choice representative named Jacob. He is very knowledgeable and is able to quickly sign up people for new policies and for renewals. I have a condo that's protected with a Choice Warranty policy, and I just arranged to have my son's condo covered with a separate policy 3 year policy. It was a birthday present. Thanks Jacob.

The Tech came to my home and knew what the problem was and did not take him long to fix it. I will tell others about the service that I received from Choice Home Warranty. The repair of my washer and the time to complete the work I am impressed.

Called in because my pool motor was making a strange sound in cutting off. If you found a pool you know it doesn’t take long in the hot summer for a pool to turn green if you can’t run your pool motor. I wonder why I have this service. If I can’t get service with my AC goes out will it take them up for you to get out here I’ll diversification in the heat. I know I live in the country therefore people don’t wanna come all the way out here. I don’t know if it’s because of the pay. I have had you out here before and I know when they get here they have to wait two or three hours maybe four hours for a response back to fix the item which that’s four hours I could be doing something else besides sitting in my living room making small conversation. Then they have to locate the parts.

Had someone from Bustamante Doors come and service our garage door. He was kind, professional, and really great and well informed. Thank you - very happy with service! This is the second time the same technician came out and he was great to work with!

I can say on this claim the appointment was set up quickly and the technician came to the house as scheduled. Once he got the approval to do the repair all was done quickly. The tech did state that the part was definitely defective but he needed ok to do the repair and sometimes these were hard to get. I was lucky I got a quick repair.

The electrician that helped us was very professional, helpful and quick. He figured out our issue immediately and had us up and running as quickly as possible. He handled our issue with Choice Home Warranty and now my electric is on point.

During our annual furnace inspection the technician found a small gas leak in our furnace. We submitted a claim to CHW immediately and the designated service provider arrived at our home several hours later. The repairman was very thorough, explained and showed us where the leak was then made the necessary repairs. We are grateful for the immediate response and excellent service!

The guy was courteous and fix the problem in ten minutes. He said that there was nothing big so he cleaned up the disposal and it works now. I hope every engineer was like that so we old people don't fall for their rackets.

I went with reimbursement offer. I got someone to come out and fix the problem. We had to turn off water to entire home and could not wait till Friday for their appointment. I hope that I get my money back for plumber's visit.

The Tech was very professional and very informative and very helpful to me and I still need to know if y'all are going to call me about repairing the leak. Please let me know asap. I highly recommend this tech because he was very helpful.

My dishwasher was not draining properly and I made an appointment through CHW website. I received a response and an appointment within 24 hrs. Technician arrived on time and very quickly diagnosed the problem, fixed the issue and explained the guarantees associated with the service. Great Service!

The technicians sent were great; however, the estimate to repair the refrigerator was high so Choice required a second opinion and when that was a similar quote denied coverage stating lack of routine maintenance was at fault. If you have older appliances, I would not use their service. We have used Sears Home Warranty and never had an issue.

The tech that we had was very helpful, friendly, and good. He arrived on time and once he determined the problem, he had the parts sent to my house the same day and he returned the same day to complete the repair.

Tech was efficient, fast and took care of problem in 10 min. He wasn’t particularly friendly, but it was at the end of a hot day!! He was very polite. We are very satisfied with Choice Warranty and would highly recommend to others. Your service has been fantastic!!

Getting the claim assigned was a nightmare. However, the technician that was finally assigned was completely professional and very informative… I would recommend him more than I would recommend CHW. Just being honest… To say that CHW couldn’t find a technician in our area of over 200,000 people, only to discover that they do their search by the customer's zip code is certainly a lack of innovation and forethought. How about searching for it by the customer's city and/or “certain mile radius” of their address so as to accommodate the customer's request. Please be more adaptable to the technology that’s been available for years now in order to increase your positive reviews by your customers instead of losing them to your competitors. Thank you.

Easy, convenient, hassle free. I've already referred this company to several people. I made a claim and within 72 hours I have an appointment scheduled. No long hold times. Once I spoke with the representative she was very friendly. I am looking forward to having my appliance repaired/replaced.

The technician arrived on time. He was neatly dressed. He was courteous and knowledgeable. He provided options for repair. Additionally options for repair or replacement. We chose replacement which was the best option. He provided all the warranty information. Would definitely recommend.

Accent was very heavy. I use VAs in my business and insist on a C level English level or better. Nothing worse than getting an operator you cannot understand. The client (me) thinks the company does not care about my experience and is doing this as cheaply as possible.