Choice Home Warranty Reviews

The technician was cordial and knowledgable. He answered all my questions. He showed up at the appointed time. One of the most able technicians I have ever had respond. Please send the same air condition technician if future needs arises. Thanks for the excellent service.

I will not be renewing with CHW. During this policy period I submitted two claims. The first was for electrical (covered by my policy) to my swamp cooler and they would not repair it due to "wear and tear". I do not agree with this determination as it was damage due to a surge that burned out the wire, not "normal wear and tear". I was told that a claims manager would call me back to discuss further and no one called me. This is a common tactic with CHW. I gave up which is exactly what CHW wants you to do..."go away".

I am new to Choice Warranty. I was with Home Shield for 10 years and switched this year. Unfortunately, I have had three appliances break since joining you. All have been covered. Hopefully this is the last for a long while. I have ordered new kitchen appliances so we should be good for a while. Thanks for following up and the coverage we have received.

They need to be more accurate on their claim form. It asks when did it stop working. Well in my case I haven't used it since April. So I didn't know exactly when it stopped working. All I knew was when I turned it on it wasn't working. But they were able to help me anyways. And did a great job with the replacement motor for my heat/Ac.

Despite the fact the repairman listed the issue as normal wear and tear you all stated it was not due to normal wear and tear and gave me nothing. I had to purchase a new machine. I will not renew my contract with you once it expires. Anything that costs anything to repair you always deny or say it’s not covered.

Re: Claim # **. No technician came to fix the leak, although I have a claim number. Somebody else told me later that it isn't covered. According to my contract my Air conditioning is covered. I did not get an answer to my email which I sent 24 hrs. ago. I don't have any recent experience with any Choice technician.. Once in the past a technician with a Sears background fixed my stove. He did very well. My question is: How can a common problem like a leak not be covered? Are you going to take care of the problem or not? Please let me know. Thank you! Irene ** (Home owner)

The Technician came on time. He was friendly, professional and an excellent knowledgeable technician. He Immediately found the problem, repaired it, and explained what was needed and showed me what he had replaced. I would definitely recommend this company for your garage door problems.

When I purchased the home apparently it had wear and tear on AC unit. So I do my part from season to season check. Now the ac won't get cool used. They technician twice less than a month and they going say they can't replace it when I have an warranty. What's the purpose of a warranty when it don't cover the important things. Wouldn't recommend this company to anyone. Bunch of con artists. I am going to do this last months and go somewhere else that would appreciate my business.

Our AC went out and did a claim on Sunday night. When I woke up at 7AM, I got a notice that it was taken by a company. They came over and replaced our old unit with a fabulous one. Just wish our warranty covered more.

Not everyone can master that mix of being a cool person but still professional. Nick definitely did both and did great work as well. He completed the work quickly and with high quality. I also appreciate the fact that they wore masks without us having to ask!

After I sent the claim to Choice Home Warranty. The technician arrived the next day and after check out the unit, the solenoid was out on the unit and he fixed it. Thanks to him and thank you Choice on warranty.

The technician Shane ** was fantastic! Professional, knowledgeable, and personable. Very proficient and did not mind questions, or me watching over his shoulder. He was definitely the best experience we’ve had with any technician CHW has sent out. This includes appliance repair technicians and air conditioning technicians. Shane was comfortable and extremely articulate. In the future if we have any air conditioning problems, we will request Shane, because the air conditioning technicians we’ve had in the past don’t come close to the high caliber Shane is.

I had a water heater break down recently and raised a claim on Sunday morning, By Monday noon I had an associate visiting my place and was told the problem.. The part has failed. Need to be replaced which was told to be costing about 220. CHW took the decision in about couple hours after reporting and glad they replaced in few hours.. Very happy and glad that I had used the warranty else would end up paying more. All I did was pay 65 for visit.

I had several technician to look at my AC unit. Choice Home warranty stated that my repair wasn't covered. So I spent nearly $1000 in freon and a coil for the AC line. Customer Service was not helpful in sending me the diagnosis. What's the use in having covering when you still have to pay to get your item fixed. I will certainly go back to American Home Shield!

The warranty repair process was very seamless, from the online submission to the contractor showing up to the house and repairing the capacitor in our HVAC unit within 48 hours. Thanks Choice Home Warranty for the great customer service and expeditious repair of our HVAC system.

I could not be more pleased with CHW and the company they chose to fix our garage door. I have moved five times and never been happy with the home warranty company that came with the new house. CHW made placing a claim incredibly easy and the response time was quick. The technician who called to verify the appointment time and fix the door was professional, polite and helpful. Thank you!

Al from Aircold-Witz was excellent and very professional. It was first time I used CHW and very satisfied! I was surprised how long it took CHW to respond to Al’s invoice for approval?? I was lucky that he had the part on his truck and didn’t have to leave to get one!! A definite plus and hope CHW recognizes he thought ahead and was appreciated!

I called CHW to send a plumber to repair water gushing from my drain pipe under the kitchen sink. Lucky for me, a plumber Mitci Plumbing, LLC, was at the house in about 36-min from the time I made the claim, and gone within the hour. The plumber was swift in assessing the problem, getting the part, and repairing the problem. I think also luck for me, it wasn't something that was major serious? I have been with CHW, for about 2.5-yrs, and I have to admit, the service has always been good.

DLC contacted me immediately with an appointment. I couldn't take the appointment on Wednesday. Unfortunately I couldn't make the time scheduled because I have to work. They told me they would try and squeeze me in. They never called back so I will have to make another claim tomorrow.

I have been with CHW for one year. I called them for washer problem. They responded earlier than I expected. Called before they arrived, explained what the plan is and work well done. I highly recommend them to my friends and family.

I signed up today for your warranty services. The agent that assisted me was Don **. Mr. ** was so helpful, personal, professional and did not pressure me at all. He answered all of my questions quite thoroughly. I compared Choice Home Warranty with other companies offering this service and they were the most competitive and made me feel very confident in my choice to go with them. Of course since I have not used the services yet, the after care remains to be seen. But if it is as good as the upfront experience, I'm confident it will be very good.

Technician texted us ahead that he was on the way and on he was very knowledgeable about the washer and the problem. He did a great fast job and left everything as clean as when he arrived. We want him back anytime.

I have made a handful of claims with choice over the last 2 years. I have never experienced the condescending treatment I have since last Thursday. 1st the offer is a complete slap in the face and in no way will allow me the option of replacement. 2nd the case manager Aiden and his partner are unprofessional and again condescending. Last Thursday I used link sent by case manager to discuss my claim for 0830 Friday. Noone called, send a text email anything I was just completely dismissed and treated as if me and my claim were irrelevant. I called claims around 1400 she could not reach them either. She emailed my concerns.

We have a technician scheduled for tomorrow to take a look at our water heater. I went online and filled out the claim for this morning and by lunchtime, I was receiving an email and a phone call letting me know of the scheduled appt for tomorrow.

I spoke with James within seconds of filling out general information. Very thorough and efficient. Very good service call and educational. I feel like a good fit being a homeowner and needing an extra peace of mind for my family.

A-Z Solutions came to my home and provided a thorough inspection of my HVAC units, including a trip to my attic. They found a leak in my condenser and that one of my evaporator coils was old and not functioning. They repaired it and now my AC is working smoothly!

I called on Thursday afternoon and Choice contacted me with a rep from our local heating and air company and set up an appointment for the next day. The tech arrived, fixed the problem and I only paid the service fee. Very satisfied.

Very helpful and professional salesman (person). I hope the service that I receive from the company, if needed, as is good as the service that I received when I purchase my policy. Hopefully, I will never need to use this policy but it's a great peace of mind to have coverage in case of the unexpected.

Albert was patient, professional and courteous. We had lots of questions and he answered them all. We ended up buying two policies and feel happy and confident that we made the right choice. We were on the phone a long time and he gave us good discounts that we are grateful for.

The plumber and his trainee were professional and polite. They were the 2nd company and not the 1st that was scheduled to do the service call. The first Plumbing company Burko Plumbers were hired to do my service and never showed up. Burko scheduled my service on a Friday 11:00 to 3:00 and did not come nor did they communicate as to when they would reschedule. Nine days with no hot water.

Our hot water heater was replaced in January, which went well but took a lot longer than I thought it should. The technician did a great job. This same water heater stopped working and it was the pilot light. We had to pay another $60 fee to have the same company come out. They relit the pilot light that then continued to go out. There was a defect in a valve for the heater and we are still waiting for that to be repaired. It has been 3 wks that we have been without hot water. This is not acceptable. I need someone to call me and get this rectified. Americo

This is the worst company to deal with. They take your money but never fix anything trying to say it is not normal wear and tear. If you are looking at this company- DON'T. Their customer service is TERRIBLE and they have ZERO integrity.

Was told when bought policy HVAC would be covered. It died and won’t pay 'cause pictures show rust. Unit was installed in 1997 and has had rust on coils for several years. Unit is serviced every year and each time has to have Freon added.

I’ve never been contacted by a repair person or company. No email or phone call, nothing has happened yet. I’m thinking this might have been a bad thought on my part, what happened to the company I felt had my back several years ago when I needed help?

I paid for insurance coverage for my home for 1 year. The actual active date was 29 July 2021, information provided to me by Choice Home Warranty via email. On the 8th of August I filed a claim for my upstairs HVAC system. It was not cooling anything. I received a claim number and waited another day before an email said that a company was assigned to look at my unit. Then I received another email saying that it would be two days and they would inspect. The HVAC said they would be there between 7:00 am-1:00 pm. They then sent another email later saying it would be the next day in the afternoon. They arrived the next day. Inspected the unit. Said there was some valve and the compressor that went bad. They said that it could probably not be repairs due to age and trying to find parts. So they recommended a replacement. They said it was normal wear and tear.

At this time (8 days following filing my claim) I have not gotten a final resolution as my claim. So I can’t give a complete review yet. But up to this point I can say that I have not been satisfied in the least with Choice Home Warranty’s response, or lack thereof.

Rob also known as Bob was very informative, helpful and patient with me and my husband. He took the time out to explain and even reexplain important information to us. He was attentive, respectful, and insightful. Thank you so much for your help.

Called Choice Home Warranty to address details associated with “Limited Roof Warranty “ listed in contract. Agent-Angela was very knowledgeable and attentive to explain in details the issue/information that was in question. She advised that an inquiry would be initiated and someone should contact me within 24 hours as well as the service fee cost/amount.

Will deny every claim, has tech come out only to deny the claim and always has an excuse as to why they won't approve it, you pay for the service, and you still end up paying out of pocket for everything. Why bother having a Company that is never on your side.

Thank you, Choice Home Warranty! I called on Saturday afternoon and the Tech arrived promptly on Sunday afternoon. The Tech provided excellent customer service and once he completed the job, he cleaned properly behind himself. I am truly pleased with Choice Home Warranty.

Repair/cycles not working properly. I'm was very professional and I was very satisfied with how informed she was concerning the home warranty. And we have always been very satisfied with Choice Home Warranty's help. They have always been quick to get the claims finalized. Have recommended your company as well.

Wow!! By far the best experience ever! I used to have diff insurance and they would send me local small business to do a job! I was surprised Choice send me a reputable known company worldwide to come and do my repair! I knew them I had done the right choice in changing company! The technician was in communication from arrival time, during repair till the end! Thank you!

The original tech who came out to service our HVAC told us it needed a compressor and never returned my calls. (For a month.) On my 3rd call to Choice Warranty, they finally sent a real tech (one that had been here before) that fixed the issue when he came out that day. (It was a capacitor not the compressor and he had the part on his van.) Choice needs to get better techs, and/or let the customer choose who they prefer to come out. The first tech had no clue what he was doing and we went without air conditioning for over a month for no reason at all.

The technician was kind and professional. He knew to identify the problem. He came ready either replacement parts and fixed the problem in a timely manner to my satisfaction. Per my request, he called me before his arrival and fixed the problem in a timely manner. I recommend this technician.

The policy only covers basic repairs. Never covers any major repairs. I had bathroom and air conditioning. Paid 2 $85 service calls to be told they don’t cover my repairs. Customer service is horrible. I hadn’t had air in 4 days. By the time someone could come look at my air it would be 8 days with no air. The customer service rep told me it wasn’t that long. Who says that to someone? I hate I ever signed up. What a waste.

Technician was extremely polite and got the job done effectively and efficiently. I felt safe and like he knew what he was doing. Highly recommended company. He also explained why I was having an issue with my system and assured me that if this didn’t fix the problem he would come back.

Had appt within the hour of calling for next day. Along with contact number and time frames. Have been member for 2 yrs and on each contact with company it has, been a pleasure to do business with them. We have service contract with different company. Was allowed to get them.

After discovering a rapidly leaking sound, I could not determine the source. I completed my claim online and within 2 days I had an answer that a plumber was assigned but my appointment was 4 days away while water continued to run. When the plumber arrived, he determined it to be the water conditioner which is not covered. I had to ask them to turn off the leak source before they left. To their credit they did call to tell me they were on the way.

The staff were professional and very detail oriented. Timely and communication were top notch. They sent out a high group to tackle the water. I’ve never had a claim before so I didn’t know what to expect! Their work was excellent.

I just filed a claim for water leaking from an unknown source. The girl who took my claim was nice but it was very difficult to understand her because she had such a strong accent! I am currently waiting for a needed plumber to call me!

The technician visited my home to service and repair my washing machine and my dryer. He was very professional and he did what he came to do. The only problem I had was waiting a very long time for him to come to my house, but the wait was worth it. Thanks.

Sean 4 Seasons Heating and Air, LLC was dispatched for service for my AC unit that was not blowing cool. He worked with me and my availability and came at 7:30 the very next morning and had working air by 8a.m. within 24 hours of making the claim. I highly recommend Sean for any air conditioning needs.

We have had Choice Warranty for three years and they have given great service when our refrigerator stopped making ice due to a clogged line, when our water heater leaked and needed to be replaced, when an electronic part went bad in our heat system, and when our AC unit stopped working.

I submitted a claim for our AC going out. I received prompt confirmation of appointment and communication. The technicians were great- efficient, quick and wealth of information for my husband and I. We felt as though all our questions were answered and we see ourselves using this same company for our annual maintenance. As a new home owner, we really valued the great customer service and time taken to answer questions.

Plumbing Service performance was a little less than my expectations. The tub is working but the mechanics don't really fit. The contractor stated the parts were not in the Choice budget. He recommended that I purchase from Amazon to get updated fixtures.

Slow leakage in bath tub. Contractor did not have availability until August 17, 2021 btwn 3:00pm and 8:00pm, too long. Your automated system did not understand my issue and had to wait for my wi-fi to connect before I could process a claim. What happens it if wi-fi connect? Long waiting due to heavy call volume.

It took me 5 minutes to file a claim, 2 days later all my A/C units were operational! Amazing first experience. The technician came, assessed my issues, contacted Choice Home Warranty for approval to complete the job which was given within minutes. Great work guys.

I was online looking for home warranty plans and Igal called me. Igal was very informative and knew just what I needed. He told me which plan would work the best for me and had me signed up very quickly. I will definitely share my experience with my friends.

Central services LLC didn't provide adequate services. Did not resolve issue. Choice Home Warranty disapproved further services. After several days unable to use water, I Contacted a more reputable plumber who fixed the problem in one hour. Every problem I've had Choice Home Warranty has not resolved any of them.

I called to file a claim on Sunday. Finally a technician was scheduled to come on Wednesday. He did not show up. He was supposed to call on Thursday. No call! (The heat index was over 100 degrees each day) A new technician was assigned and he finally came on Saturday night and fixed it. I am 82 years old and the elderly are by law not suppose to have to wait for service for very long. AVA Quality serviceman got the job done. If I could get my money back and. Cancel the policy I would! Please do a whole better the next time.

As new homeowners, one of the biggest fears was to have things stop workingnince we moved. Our washer started leaking out of nowhere and we contacted our Choice team. They set up an appointment and our technician was over in just a couple of days. He was fantastic! Explained exactly what the issue was, how he would fix it and completed the repair. He also gave us some maintenance tips for the rest of laundry and kitchen appliances and even recommended a few good restaurants in the area. Excellent work, attitude and service. I definitely recommend our technician and Choice to anybody who will listen.

Overall experience was good. However, it came to our attention that it was the original intention of Choice Home Warranty to only pay for an aftermarket replacement part and our service tech had to insist that an OEM part be used. NOT very encouraging should a situation arise requiring a larger or more extensive repair/replacement. I would hope that it would be Choice’s standard practice to use QUALITY as the critical criteria for replacement parts and not simply COST.

They take too long. Pay 65.00 to come out then wait to see if it will get fixed. Then they say, "Sorry won't cover it" like my stove top. Needs a new top and they refused to cover. I feel what pay it better get fixed. I would not recommend this company at all!

I had great experience. I called Choice Home Warranty to put in service call. They responded so quickly and fix my leaking pipe. Very professional. That was actually my 3rd time calling the choice home warranty for different issues. Each time I called they showed up within 24 hours and fix each of the issues that I had.

This was my first time using the warranty since becoming a member and I was happy I joined. My trash disposal stopped working, so I submitted a claim and the next day I had a repair person come out. He fixed it in rapid time and now it's back working. I will recommend Choice to everyone.

The service a/c man was very professional and told me what was wrong. He said that Choice had to ok the work. Choice declined the work. I tried to call the service man to repair the a/c at my expense 6x and never got a call back. Very upset about that.

So far, you have been perfect. We are still waiting for you to assign a service technician. After that, we will be better able to tell you how your service is. It is Sunday and I imagine you will have some trouble locating a technician.

My Repair man was professional polite and was immediately accurate to the problem with my refrigerator… This was my 1st claim and I live in a very nice area in my city, I was always apprehensive of getting a repair company that I did not choose the company because of my location and my safety in my home. CHOICE chose a very reputable company and the gentleman that came to my home was so polite and just a perfect responsible repair gentleman that I would’ve chosen firsthand I am very impressed with the company and so happy that I sign for 3 1/2 year contract with them and will do so when this one expires. Thank you very much for your service. It was immediate. Within 2 days, I was up and running.

First time I have used CHW and was very disappointed. Turns out nothing is covered. Therefore I cancelled my service to this company. A waste of money. The service tech who came out was very nice but his hands were tied to what he could do.

Got an email offering a $75 service fee. Somehow missed the fact that my contact ended up being an $85 service fee. Probably because I was distracted by the dude trying to upsell me on an extended contract, including repeatedly interrupting me while I was attempting to say thank you, but I wasn't interested at this time. The phone call ended with me saying "I'm going to hang up now." Hope the service is even half the hype.

Had problems with our upstairs unit forever it seems, well at least for months. It would short cycle and just would not cool. I had 3 different companies come in, all claiming success and all smiling as I was handed their bill. Finally Charter sent Alex. He came in and found the two problems responsible!!! I can’t tell you how much Alex impressed me with his manner, knowledge and attention to detail. I thank him and Charter for resolving a problem that was giving everyone fits!!!

A/C was not cooling and continue to blow when turned off. Tech lowered the temp and explained how to operate thermostat. Techs were friendly and very patient. Customer service was very good. My only complaint is that they did not wear masks. Other than that everything was fine and AC is working well.

One week and still not fixed. Choice gave me option to use a technician of my choice and I did but company did a good cleaning however next day still no hot water. So choice reopened case and said they would put in urgent request but by end of day I haven't heard anything from anybody.

The agent was extremely helpful, informative, patient and easy do business with! Highly recommend this service and company. Now I only hope I never need any of the comprehensive coverage but if I do I will not have to worry about using professional repairmen to do the work right without wiping out my savings.

This is a total sham! I’ve already spent hundreds in the past 3 years I’ve been contracted with them to have my A/C’s repaired. They stick bandaids on everything and never truly fix the issues. We had our upstairs A/C go out AGAIN and we couldn’t even get anyone to come out for 3 days. It was 90 degrees upstairs. We tried calling them and telling them we had someone who had worked with them before who could come out and do the work, but they told us they couldn’t release that ticket because the other tech already picked it up.

Tech came out and explained to us what the issue was. Part had to be ordered and we were fortunate to have it installed the next morning! Choice Home Warranty was included in the sale of our new home. We couldn’t be more satisfied that they took care of our issue with was.

Water stop coming out of the faucets in my utility room. I went online to make a claim to Choice Home Warranty. They sent out Roto Rooter plumber who fixed the faucets. I am please with the work and the promptness of their response.

My washer was broken and it was causing a lot of trouble at my house, Choice took care of my claim right away and was very efficient. I would definitely recommend the Choice Home Warranty company Well homeowners. It will save them in the long run every time.

My appointment was from 7am to 11am this morning, 8/14. I waited to 12:30 and finally called the phone number for the technician. He said he was from Baltimore (I guess no local tech from Laurel, DE). He was rude saying he was not coming as he went to Laurel, MD. I called Home Choice Warranty company and after 3 tries I finally went to option for a callback. They did call back relatively quickly and I told them I was not happy with the experience I had today with their tech. I said he was difficult to understand and how rude he was. I also said for them to send someone who could speak English so I could understand him. They were suppose to locate another tech to come. It’s now 6:00 pm and still no notice when someone would come. So another night without air conditioner not working properly. I’m a new customer who is very unhappy with my first experience using the warranty. It’s been in the 90’s and it’s hot. Waiting, waiting, waiting. QUITE UNHAPPY!

Honestly, I don’t have anything to really report yet. I knew what the exact problem was and told both Choice Home Warranty and the Technician what it was prior to the technician even coming out. On top of the $70 I have to pay to choice, I had to pay a different company to make an emergency call to fix my upstairs air until they could come out 3-4 days after I made the call and they don’t fix it the day they come out. They have to file paperwork and then you have to wait for them to approve the repair. This is the dumbest racket I’ve ever gotten involved with. Save yourselves the headache and money and sock some money aside or at least have a credit card handy to pay for emergency repairs if needed. I honestly think you are better off than buying a warranty from Choice and dealing with their ** hoops to get your air fixed. That is my honest review.

AC started cooling now. Told the technician that rooms upstairs do not have cool air yet & will call if they continue not cooling. The technician clean the thing outside and charged me $100. Thought I am not paying Anything except for the copay. Otherwise, Good job done.

Our pool repair was completed after two weeks of waiting. The first two people assigned never showed, wasting a week and a lot of water. We did finally get the problem fixed, but were told that since the pump had cracks, it was excluded from warranty repair. This is our second bad experience with CHW and we will not be renewing.

I have 2 technician come out. The belt has been replaced but dryer is not getting hot. The vent needs to be serviced. This needs to be repaired. I have wet clothes smelling in both the dryer and washer machine. I need the vent service ASAP.

We had a leak. He changed up system. Added leak cure. Good guy, knew what he was doing, very polite and on time. Hope leak is fixed or we will have same problem. For sure an honest gentleman and thorough.

I put in my phone number and email and got a call immediately. Dude set me up in 5 minutes and for 6 years at $412 a year. Great home warranty. Sign up for sure. If you ever need home warranty, this is the way to go.

I am very pleased with Choice, however, the service company assigned for this last case (dishwasher) has not scheduled their visit in a courteous and timely way. First, I was not consulted on the time, so I had to re-arrange my schedule according to their email notice. Second, the schedule date is more than a week after my call to Choice. Choice needs to make sure that their service companies can fix the problems in a courteous and timely way.

The plumber came on time as he promised. He was knowledgeable and took the time to explain what the problem was and fixed the problem immediately. He assured us if the problem comes back within 30 days that we call him. We completely satisfied with his work and would recommend.

The technician was great and did a cleaning on the hot water heater. Hoping I hoping I would not have to get it replaced.. It is a Friday and Saturday morning I still do not have hot water. So now I have to get another person to check it out as the business that looked at it on Friday afternoon is closed today. I do not blame them But disappointed.

Took way to long for approval,had to wait a week with no water in my house. Hope I never have another problem in my home cause I won't be call this service again. Never was informed about extra money for repairs since I make payments every month.

My oven wouldn’t heat up or stay heated. I contacted Choice Home Warranty and had an appointment the very next day and it was repaired. I was so impressed with the service. I was very glad I only had to pay a service fee.

All work was done well and timely. Thanks! Response from Choice was precise. Good job, people! We would be glad to recommend your services to all our friends. What else to be said I am not sure. Again, you did a good job, ended!

The Technician was dispatched quickly and arrived Promptly. He was extremely knowledgeable, professional and thorough. The service I received was fast and efficient leaving me completely satisfied. After my experience I would highly recommend Choice Warranty, scheduling service is fast and easy.

Choice advised of company chosen to do repair. Received time that had been scheduled. Received a call and text from company to confirm date and time. Technicians texted when on route, arrived on time scheduled, wore mask, addressed issue, very polite and took time to explain repair, the reason the breaker failed and needed repair.

The technician was early, patient & knowledgeable. The problem I had wasn’t covered under warranty & the reason listed was complete bull. I don’t understand how the refrigerator problem wasn’t wear & tear. The last repair I had still hasn’t been completed even though it was approved. A few months back ABC had to cut my wall for a plumbing issue but didn’t fix the wall starting you didn’t give them permission. The leak in the shower was fixed now the water pressure is much lower.

Michele ** Was very helpful to understand the policy and detail for each and everything in the sense of what they’ll provide to their client like us. Where she can add the discount and additional information to the plan she did and explained very much about the plan and price. 100% Recommended to have an employee who can provide the details about the policy and more visible information than hidden things or fees like others company. We are hoping we get the best service with Choice Home Warranty like we got the service from Michele ** in the beginning and not disappoint us as a new client who trust on word and believes in service. Thank you Michele **.

The technician was knowledgeable about garage doors and quickly fixed our issue. I rate the technician 5 out of 5. The reason I dont rate my experience 5 out of 5 is because the warranty company wouldnt cover the repair.

I found the initial contact to be entirely too aggressive and off-putting. Way too many phone calls from MANY different people. It's nice that they are on top of things, but tactic needs to be re-examined. Only after I called them directly and straight off let Warren know that it wasn't an acceptable approach did I feel comfortable. He answered all questions and actually listened instead of pushing. Purchased my warranty and requested that no one contact me further. I'll call them when I need them. Only time will tell if they live up to reputation, but feel good about my choice.

Mike repaired the fan flutter and no more problem. He is very customer oriented and efficient. I would recommend him to anyone. He came in a terrible monsoon rainstorm but continued to do the repair.. He had to get in the attic to do the repair but never complained about having to do so.

The lady that was assigned to me was very rude and unprofessional and didn't want to listen to nothing I had to say. She had made up her mind before we talk and made it a point that she had the last word. I am going to start looking for service. It's really sad after all these years that it's come to this.

I was told my central air needed work for parts. I called CHW who sent a technician who was very honest about my unit. Although I paid for routine maintenance to be done on my unit. It wasnt done properly and I now have problems with my unit because of it. Although due to no fault of my own because I thought it was being cared for by having it routinely maintained. CHW will not cover any of the cost. I am still grateful to the technician they sent cause he was honest and is working to get my unit fixed right and are going to take care of my unit the way it should have been taken care of.

The tech that came out diagnosed the problem right away. I felt they were very competent and accurate in their diagnosis. I have been trying to get the repair done, but have not had any response from them as to when the dryer part could be installed in order to be able to use the machine again. Please contact me with a date that the dryer will be fixed!. Thanks!

Bruno was prompt, knowledgeable and very cordial. Could not have been more pleased with the service. I have no doubts that he will return promptly to complete the job once the part is in. I will definitely recommend. Additionally, he moved my appointment up a day to accommodate my schedule.

The electric dryer is making noise and I called to have it repaired. The automatic system worked well eventually, I had to repeat several times what the issue was, I eventually got a claim number and now I wait to be contacted by a repair person.

The gentlemen were efficient, professional, & courteous. I would definitely recommend their services to family & friends. They answered all of my questions with patience. They were consistent with being on time & notifying me 30 minutes before their arrival.

Brad ** was very kind, knew what he was doing, professional and finished the repair quickly. Would highly recommend his services. He also helped me understand what the issue was, how to prevent it in the future and what to do if the issue was different next time.

Accommodated my schedule since I had a small window of times I was available. He communicated when he was on the way. Once he arrived, he thoroughly solved the issue and checked the diagnostics. I would highly recommend this person.

The technician was great. Isla had communicated when he was on his way and when he would be at our home. When he got here he determined what was wrong right away and started the process once approved. Very polite and got the job done.

I’m disappointed that I will only be receiving a e-gift card for $191 for Lowe’s for a replacement microwave when the exact microwave costs $369. Also, it can take up to 30 days to receive the microwave. No one will be assisting to remove or install the broken and new microwave.

Service request at 10:00 A.M., garage door opener fixed by 3:00 P.M.!!! BAM!!! With my previous warranty it took weeks to even schedule an appointment. Choice is the best! The tech was really nice and informative. Fast fast fast fast.

Home Choice response to our claim was very pleasant and efficient. We had a serviceman in a timely manner the only problem is we have to wait a couple of weeks before our refrigerator is fixed because he had to order the part and even though the part is in they still aren’t coming to fix our refrigerator until the scheduled day which is not soon enough. :(

My garbage disposal did not work. Choice dispatched a company a day after I made the claim. The Tech was on time and was very professional. He had on his PPE and prepared for the task. He fixed the issue promptly and explained to me how to maybe fix it if it happens again.

Explained everything clearly. Recommended things to look for and inspected other areas. Technician was very friendly and was not rushed to get through his work. This was without a doubt the best experience I have ever had with a service call. From customer care over the phone to the meeting of the individual that came to do the work. No doubt that was my best experience with home warranty.

We were very happy with everything. Reported the problem... technician contacted us promptly... Technician followed through with everything... Home Choice was quick with the approval... Technician was back with parts, did the repair at the time he said he would be back. Very nice man... friendly and neat. I would recommend Home Choice (and have) to my friends. RJ Appliance repair is also a company I would recommend to friends.

As of today I have two claims that have not been resolved. I was told to contact the plumber and AC guy. So confused on what I pay you all for if I’m having to run down the plumber & AC guy. I called was wasn’t given any answers. My toilet is still running and my AC doesn’t work. I thought this was the best home warranty company? I keep getting the runaround and no one seems to be on the same page. The only good thing is you put the claim in and someone does come out quickly but my issues are not resolved.

During storm last week my sump pump stopped working. I scheduled an appointment with CHW and had to wait 4 days for service. Today during my appointment I paid 60.dollars and was told that I was not covered. After several attempts to contact CHW and contractor that was sent out, I would have to wait until next Monday before they could come back after leaving with a new text was sent out to repair authorization was sent to them. They were still at my house when the text was sent out. I was told that they had to leave due to other appointments as if I was not an appointment I was left without my service and told that they did not work for CHW on the weekends. I feel so disrespected and do not feel that this is fair treatment.

The service agent who spoke with me explained everything about the Home Warranty program. I am thankful for the fact that I was also given a detailed discrimination about the program that I am now paying for. I clearly understand what my money is paying for.

This was my first claim into a 3yr contract. The response read "Great News! We have received the diagnosis on your claim. It is more cost effective to replace your Washer than to repair it." But replace amounted to $343 in a gift card or cash not physical replacement. I was informed that physical replacement applies to air conditioners and water heaters. So very disappointing and frustrating. Very dissatisfied!

I called Choice Home Warranty with the information regarding my microwave. I waited and waited...I was informed that due to Covid they were having trouble finding a repairman. My repair ticket expired so I resubmitted it and waited and waited...I was informed again that Covid was a factor in finding a repairman. My repair ticket expired again so I resubmitted it again. I finally got a response that a repairman was coming. I needed to reschedule once but the repairman came and had the part with him. He had it fixed in a matter of minutes. I said something regarding getting a repairman out. He asked me why that was...He proceeded to tell me that Sears was always available in a timely manner. He could not believe I waited that long to get my microwave repaired. From now on I'll request a Sears repairman!

Our thermostat was showing the air conditioning was constantly running, but it kept getting warmer and warmer in the house. It made it up to 88 degrees and I finally called CHW to make a claim. Someone was scheduled to come out and was there within about 14 hours. (I didn't make a claim until later in the evening.) The technician was incredible and figured out what was wrong. The system itself was fine, but our thermostat was the problem! He was able to replace it and the house was cooling in no time. My only knock would be that we had a Nest smart thermostat and the warranty wouldn't cover anything but a standard, builder's grade replacement thermostat. Other than that we had a great; easy experience!

Their saying, “If we can’t fix it, We’ll replace it!”, doesn’t seem to be true. On August 7, 2021, my heating system stopped working. I checked the system to find that there was some dripping from the bottom of the furnace. I also had tried to restart the system but it kept tripping off. After my initial assessment, I proceeded to make a claim with Choice Home Warranty the same day. A technician came out on August 10, 2021 to check out the system. He examined the system, took several pictures and stated that the system would need replacement because it has an internal leak. I paid the technician $65 as part of the service call/Choice Home Warranty contract.

Put a few claims in already and it always seems to take forever for my claim to get assigned!!! I just put one in on our A/C which it’s kind of urgent since the last few days here have been very hot. Heat indexes of over 100 deg. Seems to be like instead of finding a good reliable place you try to find the cheapest people to come out. The last time I had a claim in the crew that was sent over were ignorant and I basically had to tell them what the problem was.

I was disappointed on the wait time for repair and am not happy Sears will be out for the repair. In the past, I have not had good experiences with Sears repair service. Hope they have improved. The dryer blows cold air and is unusable.

I can not buy a refrigerator for 495.00. Have to wait 30 days and they don’t give me a check. It is a credit at Lowe’s. What if Lowe’s does not have what I need. Can anyone wait 30 days for a credit not a check. What if I don’t like Lowe’s products.

Since early July,2021, maybe even before that, we have had dishwasher issues requiring two appointments. The second appointment was necessary because the problem was not fixed and was due to the technician leaving before the testing/work was completed. (Thank you for not charging us another $60 fee!). While the claim denial process was fast, try getting any type of response (even an email acknowledging something) from the case manager for a much needed review, without having to schedule a call another week away.

One call to CHW is all it took. Within an hour I had a text from repair company scheduling appt for the next morning. Repair man arrived on time and was able to repair unit without leaving for parts, had proper part with him, no hassle at all.

My garage door broke late in the evening. I was able to call that evening to submit my claim over the phone and schedule someone immediately. The process to submit a claim was extremely easy and the staff at Door Solutions were extremely helpful, courteous, and accommodating. This was my first claim and I am extremely happy that I chose to purchase the warranty.

Representative was professional and knowledgeable and explained all my options, therefore I am glad to joining your company. I have been with AHS but the service is getting worse all the time, so after 19 years I am leaving them.

As a first time user for the Choice Home Coverage Plan, I was quite satisfied with the technician that came to service my A/C. The gentleman was courteous, knowledgeable and showed to be a friendly person. He didn't find answering any questions I asked him. Yes, I would refer him to a family member or friend.

It took a week for someone to come out, another week for a part and we are not even sure that is going to fix the problem. I am very disappointed on how long it takes to get things fixed. I feel like there should be better communication and better time frame for response for service.

I should have known that you would try to upsell me on something else once you had gotten your hooks in me. This puts a serious downside to the experience. Put me on your "do Not Call" List for this kind of crap!!

I would just like to say thank you. I would also recommend you to a friend. The person I talked to on the phone was very nice and she knew her job. This the first time I have had to make a call about anything. Thank You very much.

Everything takes a long time. Something happened on a Monday and the appt was for a Friday. Who knows when it would have gotten fixed. Overall, it's disappointing. I think one of the ways to avoid this is to have dependable companies that can assist repairs instead of the most untrustworthy people.

With $65 per claim, paid up front, you would hope more is covered. Many claims later, we have only had 2 items fixed or warranty. Basement flooded with sewage. They covered cleaning out tree roots but not cleaning the sewage and sanitizing the area. So... Yay for paying for the $300 clean out, but not the 1k+ sanitizing. Our whole experience with Choice Warranty has been like this. Loopholes and technicalities to avoid fixing anything while still making us pay $65 per claim.

Great service. Came the following day after I called. Tech gave the information and did the service needed for the air conditioning system. He also provided info about cleaning the coils. I am happy with this warranty company. Great customer service as well.

I was very pleased with the man from Greenway. He was quick & efficient. He recognized the problem & knew exactly what needed to be done. I plan to call Greenway to come give me an estimate since Choice denied my claim.

Our salesperson was very knowledgeable and helpful deciding coverage and best pricing. We have an older home and are now in good hands. We decided on the 3 1/2 year term and are pleased to know we can transfer this service to new homeowners if needed. Thank you!

He was professional, knowledgeable and repaired the item quickly. He answered our questions and moved on. A Good experience although the burner stand part that was brought was non-standard for the Jenn-Aire model.

Excellent service! Chris Plumbing was professional, on time, and completed the repair in a timely manner. Also made sure we were satisfied! We would definitely use them again! We have many plumbing issues in our home, we moved here last year and are realizing how many things we need to fix.

As a lifelong HR professional my comments go above and beyond what the average person would say based on my professional expertise. The most important part of this evaluation is that her opening introduction got me to allow her to go forward with the purpose for the call. Most calls of this nature my usual response is to say, "No thank you" and hang up.. Her clear and concise presentation of the product was clear and graphic. She drew the picture and made it understandable and I could appreciate and accept what she said. She was not selling me. She was guiding me to a believable conclusion to yes and thank you for assisting me today with my needs. She should be teaching others how to be an extension of her talents. Please convey my sincere gratitude to Latasha.

Dustyn with Clockwise Plumbing did a very professional job. Not only did he solve the problem, but they cleaned as they went!! Yes, I would recommend Clockwise (Dustyn) to my friends and clients! Thank you for making my life much better after 5 days of using no water!

Our air conditioner was having problems & I called & used the automated claim to report it. I shortly received a response with a scheduled appt. that was within a reasonable time. The service man for HMS LLC, Tim, was very pleasant, informative, & satisfactorily fixed our air conditioner, with Choice Home Warranty approving what he'd done. We are now very comfortable.

Technician was very knowledgeable and had my problem diagnosed in a few minutes. Took longer to get approval than it did to find the problem. Arrived on time and very respectful. I would recommend Magic Mike's to anyone. Would of been nice to have someone here sooner after my AC went out but I understand what time of year this is.

We have been with Choice for a year now. It has been easy to get ahold of them which is so important and something we struggled with previous company on. We did have one claim and the service rep was on time, professional, and fixed the issue quickly. We just renewed coverage and the sales rep (Brett P) was extremely knowledgeable, patient, and answered all questions.

Very know and friendly people at Rocket Air. Checked everything out and also made suggestions for our situation. We had an issue after they left and they responded promptly and professionally. Would recommend them to anyone. Choice usually sends quality companies.

The most high pressure and rude experience I have had in years. When I didn't take the option suggested by the Choice agent, he practically hung up on me and got another agent on the line to pressure me further. The only reason I signed up with Choice was the fact that I had used them in the past.

I had a hot water heater and an AC go out this year. Neither were covered. They initially did not cover a shorted out dryer plug "because it was working at the time." My experience has been that nothing is covered. That is fair and accurate. Save your money!

We didn’t know that you only send someone to look at it. Not to fix. They send in what’s wrong then you have to get back with them. In the meantime we’re still HOT!!! I expected the air to get fixed today. Very disappointing but the technician was very good.

My water heater went out last Monday. I was given a 4-24 hour service window, then two days later after no one shows I get an email with an appointment time with another company. Putting me at 9 days with no hot water. I called multiple times and spoke with multiple people asking about an earlier appointment date and they just kept verifying my appointed time and saying there was nothing else they could do. The operator told me he was speaking to a woman who is the manager of DW Drain about an earlier appointment, I then was hung up on when I asked to be merged onto the call the CHW gentleman said he was on.

The technician that was schedule to come and service my whirlpool/jacuzzi was wonderful. He was very polite and efficient. Was on time and very professional. He knew his job along with giving me some points on how to take care of myself.

We were having issues with our HVAC not cooling properly. I called the 888 number and the automated system walked me through my claim and gave me my claim number. I'm currently waiting for my response from a representative to contact me can so I can get my issue addressed and fixed in a timely manner.