Choice Home Warranty Reviews

The claims manager has no knowledge and consideration for customer. They just offer less than 40% of original appliance cost for replacement. Did not even refund the service fee $75, which was a waste to begin with.

My ice maker stop working. Called them. Technician appears. Does something. After broke my Fridger. I have to throw all foods since 20 hour trying to contact them no response at all. Very frustrating!!!!

This is my first time filing a claim and the rep made opening a claim easy. He was very helpful. Gave me info as to when a technician will be in contact and was very pleasant customer service. I would def recommend a friend.

Jim (from TAC) arrived within the allotted time and he was very polite. Also, he arrived with a mask on which was very important to me. He fixed the washer quickly and explained what the problem had been. I can always depend on the Choice service people to be prompt and polite. Thank you, Choice.

Alan ** made my experience an excellent one. He honored my military experience and was very respectful. He explained the plan with all that is covered and offered me the best deal. I am saving almost 50% on my current home warranty service by moving to Choice Home Warranty.

Teck was very knowledgeable about my ref. I had taken a video of my ref, ice maker flapper did not shut off, it made a constant banging noise. I had to pull plug out and couldn’t make ice. He is ordering new parts.

I was very satisfied with the technician, however, when my microwave was determined that it would cost more to repair than to have it replaced. The amount that was quoted to replace the microwave was not enough to buy a new microwave and have it installed. Since I had no recourse I had to accept the amount quoted plus pay the difference and bear the expense of having the microwave installed.

They came first time found fan motor not working. Said first need okay then got it, came back, took motor. Said it would be a week to get part. When they got part came back and fixed. Working great now, thanks.

Cynthia was very professional, helpful, and very efficient. She took the time to make sure everything I had would be covered. The rate was fair and I only hope if I do need to make a claim, I get someone who’s knowledgeable as her. Good job to her!!

Excellent service and knowledge. I am glad I have the coverage and so far my items have been covered. I would recommend this company to my family and friends. I have had pool and garbage disposal worked on and both service calls went very well.

We had submitted a claim for our AC to be serviced and when Oak Point Heating and Air showed up they were professional and stated that they did not believe Freon was covered under the Choice Home Warranty plan so he added freon and we paid the extra out of pocket expense. Oak Point had submitted the question on our behalf to Choice and we immediately received a response that there was no charge!

My Maytag washer machine was 3 years old and while doing a load of expensive white sheets I noticed black spots all over them as I was taking them out to put in the dryer. I call Choice warranty and within 2 days a technician came out and found a freak breakdown of the gear system and Choice warranty bought me out at a reasonable price, making it easier for me to go and buy a new washer machine. There was no question, just action and I appreciate that as I was having company arrive soon and needed this problem resolved as quickly as possible! Thank you Choice Home Warranty! I definitely would and already have recommended them to friends and family!

Water heater stopped working and Choice Home Warranty sent a technician who took a look at it and said that it has to replaced. Choice ordered the new water heater and replaced it in two days. Appreciate the service provided.

The young lady that took my call was delightful and patient. She handled my claim in an expedient and efficient manner. Communication was difficult with me due to lack of adequate service in my area. She is a spectacularly, amazing, lovely human being. Thank you, for your service.

My sales rep was knowledgeable and extremely helpful and accommodating to what we need. He even called me back because unneeded to discuss with my husband. I appreciate the courtesy. I also appreciate how friendly he was. Highly recommend this company.

The toilet tank was making some noise and the water kept running. The problem has been resolved by a replacement of the parts inside the tank. In addition the shower faucet kept dripping. An issue that has been qualitatively resolved by Mr. Smith company.

Had a very awesome experience talking with the representative. She was very thorough, clearly laid out all items that were covered under the warranty. I was giving your information through my father-in-law. Highly recommended your coverage. I think him and I think you are so

My air conditioner unit stopped working the day I moved in, beginning of May, even though I had an inspection. After spending most of the day on hold I finally spoke with a CSR. After a few days they sent a technician out. He worked on it but didn't fix it. I called back and spent long times on hold again. After a week or two they sent another technician out. This guy didn't fix it either. I spent the entire summer without air conditioning, calling multiple times and spending hours on hold. They finally repaired my air conditioner sometime in August. Then stainless steel dishwasher stopped working. They offered me $200 to replace that. I didn't accept that offer and they eventually agreed to pay $250. I'm not sure where you can get a decent dishwasher for $250 but that's what I got for it.

This is the 2nd policy I've set up with Choice. Submitting claims is always a breeze and the reason I called back for the 2nd policy. The sales team is way too pushy and it doesn't seem right that you aren't able to read the full policy in its entirety before making the payment. I realize they are probably paid on a commission, but high-pressure sales tactics are a little out-dated. I've spoken with multiple sales people from this company (at least 5) and it's the same experience everytime. Other than that, I'm very satisfied with the coverage.

Called to buy home warranty, sounded good. Had questions and the sales rep called back right away. Inquired about local contractors they used. He gave me several names. Called one, AirServe and they stated they don't work at all with third party warranty companies. Why would he lie to me. Will cancel the same day I purchased your service. Way to go.

This is the second claim you have denied which is not good for an home owner. I make my payment to you and felt I had suffice coverage but not feeling your company service. Not happy at all with you and will not recommend or keep you. Moving to a new company. Plus you increase my rate and service call amount and decrease in service.

They came on time. Went to the attic, did something there in the Furnace and after that went outside to the Unit and put some freon and the Air Condition start working. They was nice and did a good work, at least the air conditioner is working now.

Someone was supposed to be assigned to my claim and was suppose to call me within 24 hours. I'm still waiting. Drain pan which is part of the air-conditioning system needs to be replaced. Your company denied it because you identify it to be a "water" leak. You have got to be kidding. So far you have NOT earned any stars from me.

Following my inquiries, I was pleased with Wayne services and his professionalism. He was very informative and gave me choices. Hopefully, this company and I will have a fair and good relationship for the 42 months of service. Thank you.

Replaced Fill valve and flapper. I spoke with 2 Choice Home custom services, both was kind and helpful. I am happy they chose Thrifty to do the job, they are great. They were on time, pleasant attitude, knew his job, and did it very neatly.

Ms. Cheryl ** (ext **) was courteous, caring and understood our problems as to how to repair the electronic board as they were not available. The new oven cost of the Whirlpool about $2400 and she knew that the amount that she authorized is about 15% of the original cost. I plan to get a high tech electronic expert to see if I can get this in operation. But. Ms. Cherryl ** in particular showed patience and was trying to resolve the pain I was experiencing with this situation.

AC unit repair. The tech called me the night before to remind me of our appointment and also gave me specific instructions so that when he came in, he would be able to address the issue immediately. Once he arrived, he was respectful and informative as to what the issue was. He was able to fix it within an hour.

Total system replacement. A/C was total out of service and needed to be replace. I feel that Choice made it possible in the situation that I was in. Total renewal of the whole process only took minimal time and was very professional.

The gentleman on the phone explained that the warranty would cover any breakdowns over $65 for quite a list of appliances and systems related to my home from 7/17/2020 -01/17/2024. I certainly hope that I do not need your service but it is reassuring to know that any breakdowns are covered.

Air conditioning quit working. We received emails, texts, and calls prior to the appointment. Omar called and let us know approx when he would arrive. He recommended total replacement and found another problem with the ac. Would recommend highly. We will probably have them do more work--duct work because we were so pleased.

I normally don't to spend money on buying warranty policy. But, after purchasing an old house, I wanted to have some protection and decided to have a home warranty with Choice Warranty Company about 10 months ago. So far, I found my annual warranty fee is my best investment for the following reasons:

A/C stopped blowing cold air and the house temp quickly rose to mid 80's and very humid. NOT comfortable. Repair tech diagnosed and fixed the capacitor within a few minutes. Cool air once again! Tech was friendly and professional. Great company. We had bad experiences with another home warranty company years ago but Choice has lived up to the advertisement by handling all the issues we have encountered in this new home purchase.

I just submitted my claim, so not sure yet about the result. However I would say the online way to submit and/or call should be more clear. The website in my pamphlet is gone and I was not redirected.. the phone number listed online that they advertise with is also out of service. However, in the past I did have good service with them! And I am hoping for the same this time! This will be the second time I have contacted them in one year.

The technician that helped with our air conditioner was great. He went in and found the problem. When the last guy they sent out did a quick fix. I am appreciative we have our air working. The turn around time is less than desirable as the instructions and understanding of processes of what to do next was confusing which lead to it taking such a long time to fix.

HVAC replacement claim. So far great experience and fast respond. Great customer care and fast and accurate technician approval. I was very satisfied. Would definitely recommend. Customer care center was available every time I had question regarding my claim. I'm still waiting for complete claim but so far I have no complaints.

As a new customer, beginning March 18th, this was my initial service request. It was entered online on June 11th and it took until June 19th to get a determination; my actual HVAC service is now scheduled for June 26th. That's a 15-day time period, during which I had to contact CHOICE a half-dozen times online and via telephone (including average on-hold periods of 59 minutes) several more times for follow up. The average high temperature has been near 100 degrees during this entire time. I hope that this level of service is not indicative of CHOICE, going forward. Thanks.

The gentleman from Rebel Pools was amazing. He showed up within the slotted time frame, diagnosed the problem and had it fixed within a half an hour. He was very professional, explained what the issue was and then fixed the leaks.

Refrigerator/freezer keeps running and won't cool or freeze anything. This started Friday night and temp steadily rose until it has reached nearly at room temperature. Am diabetic and nearly lost all my insulin. Hoping that since I'm writing this before service call that everything I'm saying is true.

Why do it take so long for you guys to authorize repair parts... Why not allow policyholders to pick their own. It's 90 degrees in tn.. It will be over a week of enduring this heat.. When will the parts be ordered. Next time make sure you send a tech that is equipped to fix the problem. Why not let the policyholder contact the company that install the items and repay the policyholder.

My Washer was needing repair and they sent someone immediately the very next day after weekend time. So I was very pleased with the service. I would like to recommend this company for their great service and fast response to service problems.

Water leak behind bathroom sink. The plumber found the leak (pin hole in pipe) and quickly repaired. The plumber, Mark ** was very professional. If I ever need a plumber again, He will be the one I call. Thanks to you and Mark.

He was very professional. Greatly appreciate Choice Home Warranty taking care of us. It was initially assigned to a handyman service. I didn’t have any air condition experience. Home Warranty’s attention to Polar Bear Air Conditioning who came out on a Saturday morning and diagnose the problem. He then submitted everything and I received a response within just a few hours. I am now awaiting replacement to be installed. I hope this goes smoothly too. Did this go smoothly too.

Plumbing stoppage. Choice Home Warranty is always great. They set everything up and now part was perfect. My only problem was the plumber that they dispatched. He was an hour late. My appointment was from 11 to 3 p.m. and he showed up at 4 p.m. and he has zero customer service skills like he was annoyed to be there. But Choice Home Warranty was perfect.

Dryer repair. The technician was very professional and knowledgeable about the job. He even noticed another problem with my dryer and repaired it also. He explained the problem to me and what he was going to do. He also made sure to clean up the area after himself.

Built in Microwave. The technician from OC Electronics was on time, courteous and professional. He quickly made an accurate diagnosis of the problem and made the necessary repairs. I would not hesitate to have him do any required repairs/replacements in the future. The associates on the telephone from Choice Home Warranty are helpful but in my experience their English language skills are marginal.

It’s been five days since the technician came to my home but I haven’t heard from you yet. It is summer and very hot one and it’s very difficult to live without refrigeration, but it seems to me that nobody cares.

Sink leak. We waited all day for the plumber you set up to come and fix the leak. The company they didn't even the common courtesy to call and say, "We are unable to get it done today." I called the Centurion plumber two times and they never answered or return my phone calls. If this is not solved by Monday I will turn it over to my lawyer, I am getting very unhappy with the service I am getting from your company. I need result not false promises.

I called in to report that my front load washer just stopped working while trying to wash a load of clothes. It gave me an error code that I do not understand. The rep that I spoke to was very receptive and was able to properly explain everything to me. He was very nice to me and was very pleasant on the phone.

No AC. The heating and air technician was extremely friendly, polite, and knowledgable. He responded to the request for service and was at my home in a matter of minutes. He identified and repaired the problem very quickly. I was very very happy with him.

AC not working correctly. I'm very disappointed in the warranty companies in general as most contractors are not willing to work with them as a whole because the warranty companies try to either send cheap replacement parts and or argue with the contractors about quality of said products, the technicians in the field know better than a pencil pusher behind a desk as to what is needed for a proper repair, I ended up troubleshooting and repairing the problem myself, 40$ part v.s. the headache of waiting for the warranty company to provide a technician in 3 to 4 days (if they could find 1 to work with them) and an 80$ service call charge.

Best tech ever. Really friendly. Will always keep you. Fantastic coverage. Can’t say enough. The guy was completely professional. Came in, troubleshot the problem over the phone so that he could easily fix the problem when he arrived then he was able to fix the issue which was very common I guess. Gave me a very easy to understand answer. Never felt like he was any smarter than me. What a great and worthwhile service.

Blake with ACME Pool & Spa was very professional and always kept me informed of the time & date that he was coming and also let me know of the repairs that needed to be done. When the work was completed, he let me know and he also returned to make sure everything was working appropriately!

They are awesome. Definitely recommend to others. They know their job so well. My most of the home needs they cover and it's really nice that I have this insurance for my home. I strongly suggest everyone to take this insurance.

Since I don't know the subject, I don't know what you want. I can say a few representatives were harassing me. I did choose to go through Trevor to get set up for a plan. Overall he was a good choice, but some things I think he should have known, but maybe he is not as well versed yet as he'd like to be or maybe the company doesn't allow him to make some decisions. I don't know. I don't think it's right though (nothing to do with Trevor) that prices aren't more flexible in that there are several things I do not have in the plan (dishwasher, whirlpool, built in microwave & a few others), but price no different than if I had. That doesn't seem fair.

My dishwasher was broke. I called and as expected very quick response. The dishwasher was beyond repair. Choice Home promptly offered me reasonable replacement money. Excellent service from customer service and the case manager. Happy and satisfied with the outcome.

Customer service was great. Had 2 parts that warranty will replace but one part that won't. Not happy that one of the parts won't be replaced but was listed in the excluded parts so now have to come up with money to replace part. Not very happy at all.

Dishwasher checkup. Technician from Sun Repair Services is inexperienced, he doesn’t know that he needs to unwind front supporting screws to pull it out. Also he forgot to put it back the drainage connection back to normal. Caused water flooded in kitchen, when I try to run a test cycle.

Garage door. The guys that took care of us were professional and well aware of what was covered under our contract. They were neat, clean, and prompt, wasting no time to complete the job. They scheduled easily and appointment time was quickly scheduled. We submitted the claim and it was fulfilled in very short order. Great experience!

Was originally told 11-3pm time slot. Technician didn’t arrive until just before 5pm. I had to call twice to find out if they were even going to come. Seemed as though the original technician couldn’t make it but very poor communication as to if or when they’d show up.

The hack that arrived on the 18th totally undid all that the first rep from Sears Home Service had fixed. All he was supposed to do was install the parts that came from the dealer. Instead he screwed up the entire fix and now the damned thing is just filling up and emptying again. Please get the first guy who ordered these parts to come here, install the new parts, and undo the damage this guy screwed up. Please! This machine has been down since March!!!!

Sent request at 5pm, ac not working. Received a call from technician within 30 minutes. Came out the next morning and did repair. The ease of requesting service and timeliness of repair was excellent compared to the last company I had a contract with. The service fee of $65 was also Also less than half of what I use to pay.

GE Refrigerator. I am pleased with the way Choice Home Warranty guided me through emails about the order being set up, providing the information on the technician info that will be servicing my refrigerator and keeping me posted every step from the date to when the technician will arrive. This helps me out to know who to expect and time frame as to when he will arrive. It was nice to have those features for my own safety measures. Great job.

Garage door. Apparently the spring broke,,, The tech diagnosed and repaired as quick as it was possible,, Thank you. I would have this company come back in a heartbeat.. Total satisfaction.. Choice warranty has helped me a couple of times and I just renewed because of my satisfaction.

I dont think I got the guy's name but he came out to help with my garage door that came off track and wouldn't close and he was very polite and professional and I am very pleased with his work and appreciate his time and skill. If it happens again I would like the same gentleman to come out if possible. First time using Choice Home Warranty and went super smooth. Thank you.

Tech rep Checked thermostat, heat elements, reset the thermostat to lower levels. Explained why it tripped. Gave good suggestions. Promptly and resolve issues swiftly. Good conversation and answered all questions to my satisfaction. Great job, on time, social distancing practice, courteous.

Smiley was very good. He was knowledgeable and persuasive. He helped me to pick a product for a good price. I hope that my experience with Choice is good, some of the reviews and feedback that I read was not favorable to Choice warranty.

Fixing stove. He did an ok job, but we are waiting for a part that was supposed to be here last week. We are still waiting to have the part come in and get the eye working again! He seemed nice. Came 2 days early.

Dave is very efficient, and knows his job. He had excellent communication and explanation of any questions I asked him. He handled my payments well, and emailed my receipts with no problems. We discussed the deductible and he explained what would be covered, and what I might have to pay for separately.

New Agreement. Shawanda is a good salesperson, she was knowledgeable, positive, she listened well & was a pleasure to speak to. She answered all of my questions, made sure I knew about all of my options. She was aware of the positive ratings CHW has gotten.

Claim for water line faucet leak submitted and within an hour I received an email stating that claim was received. Within 3 hours I received an email with options of service due to available technicians to provide service within a timely manner. Option for reimbursement was given and I was able to schedule appointment and receive approval for services to be paid within 30 days via reimbursement option.

The technician was very polite, knowledgeable and prompt while servicing our claim. He thoroughly explained what was wrong and what was required to fix it. He did not have the part needed to fix the toilet on his truck, but he went to Lowes to get the part. He then came back to the house to repair the toilet. I definitely recommend this technician to others.

The dishwasher was expelling water through the air vent. The tech found the problem and had fixed in about 15 minutes. The tech was on the job less than 12 hours after our request for service, which is about 3 times faster than the service we got from our previous insurer AHS.

Leaking washer value and bathroom. Work not complete. Been over two weeks. Unable to talk to a person about claim. Have left return call back numbers in the last three days. No response. l know I am responsible for the work. Need my leaks fix so I can use my new washer.

A/C unit. Choice Home Warranty is a great company to have, the helpfulness and understanding of the customer service representatives. They're willing to help get your claim processed immediately, also have shown kindness, even during this COVID 19 pandemic, thanks again. I'll recommend Choice Home Warranty to family and friends.

There were several problems with this repair and Choice was ALWAYS there to help. I appreciate always being informed via email and/or phone of what was happening. In the end, the fridge needed to be replaced and, even that, was handled quickly.

Best price found for these services to date. With all the discounts and benefits. This new plan for excess my old plan by a long shot. Living on a fixed income, I need to save everywhere I can and I am always looking to do just that.

Colony Home Maintenance was on time, very efficient and did a great job. The two workers worked well together and went right to work. They obviously had experience and knew just how to do the job. They unclogged the toilet and then installed a new toilet in the other bathroom. They were polite and respectful.

Exceptional customer service, very very helpful, also made sure every aspect of process goes smoothly and work is done. Local contractor went out of the way to do outstanding service. Mark of Excellence heating and air-conditioning did an outstanding service call to the residence.

Excellent choice in repair man. Very knowledgeable and friendly to fix the problem. Made every effort to explain the problem accurately and present possible outcomes. Arrived before the appointed schedule time. Very health conscious and wore a mask. Left calling card in case any problem should occur. One of the best. Very good service.

Tasha ** and Ryan ** were helpful providing the plan options for me to select from. They were very professional and attentive to the type of coverage I wanted for my home. Hopefully, I will not need to utilize this coverage anytime soon. Thank you for your assistance. Louis **

Plumbing and dishwasher leaking. The Choice Home Warranty team responded quickly to my claim, sending a plumber to check out the issue. He determined that an appliance repair was needed. Choice again responded within 8 hours that they were identifying a repairman and would get back to me within 24 hours. Much faster response than my previous warranty service.

I had a leaking shower. Water was dripping from the head. This was the second time in 2 months that it occurred. /The first time, the technician attempted to fix the problem but did not. This time it appears to be fixed although it has been only a week.

Your sales pitch promises far more than you deliver. Long wait for technician, run around on repair. Same game, pay service fee and then be told repair issue not covered. Will not be recommending you although I am stuck with you.

Technician is full knowledge. Not because of my AC is in old age- he changed the part and didn’t push me to buy a new one. According to the last technician, he just persuaded me to buy new AC instead of fixing.

Your company has contacted me in an attempt to get an air conditioning company to come out. This portion has been taken care of very quickly. I appreciate this as I am having a hard time breathing. My air keeps running but not cooling house down at all. It is cooler outside than inside.

My refrigerator quit working. The service employee selected by Choice came out, diagnosed the problem and helped me move on. There was very little stress and was helped with the direction to proceed. Choice was a great asset to have.

Water heater claim. Very dissatisfied. They are denying fixing the product due to maintenance. The home is several years old and I cannot be held responsible for maintaining the home when I did not live here. This is WHY we buy a warranty for the unknown.

Could not have asked for a better experience. Give that man a raise! Wonderful, knowledgeable technician fixed the problem quick and communicated extremely well. Even arrived early after I asked him to be on the earlier side of the window if possible because I had to be at work that evening.

Was having an issue with my electrical system and I called and they sent someone out within hours and the tech was very knowledgeable with what he was doing and was very sufficient with his work and I really appreciate that.

Got home warranty with home purchase. Oven stopped working. You won’t repair and hardly give me any money to replace. Costing me more out of pocket than what you gave me. Personal care representative was not easily accessible and took days to respond.

I’ve had CHW for two years now and realize they are only good when there’s a minor issue. I am currently having issues with my AC, it won’t stop running and they need to replace a part on it, well, it has been almost 3 weeks and they keep giving us deceiving information as to when it will be fixed because they are waiting on the part which they had told me will be here within 3 business days. On top of that I have to pay $300 out of pocket when I have a total plan, no point on that clearly.

Fan Failure - I am disappointed with handling of claim. It was diagnosed as a motor failure. You sent me a note that repair was authorized but your repair Co. MK3 Is confused and said he had to call you to get direction. I understand there is a pandemic but this is taking a long time to resolve. Could you please let me know what is the plan?

Jeff's Clog Buster was prompt and quick at solving the problem and replaced our disposal. I was amazed at how fast he fixed our disposal. Wish he would have been the first company dispatched for the job cause that one never showed or called.

Great experience with service. Service person arrived on time, and repaired my unit. He was very informative about what he was doing, what caused the issue with unit. Thanks for your help with this issue. Again thanks.

Choice Home Warranty are the worst to solve the problems for which you pay them, very good to sell and cheat has one to the money to sell. I hope never in the future have deal with you again, the last time you told me wait 24 hours to receive a call from the supervisor.

I was disappointed in the time it took Choice Home Warranty to get a technician to my house to diagnose what the problem was. After about a week, the technician found that the unit was totally out of Freon. To me, that means there is a leak. He filled it up and tightened a nut. Hopefully, that takes care of the problem because I will be very upset if it leaks out again and I'm expected to pay another $480.00. The technician was very professional and I was happy with his work except that the leak was not searched for.

Have never had an opportunity as yet to rate other than I am STILL awaiting a final response from Choice as to whether or not they will cover maintenance on my a/c unit. Have been waiting all week for a response.

This was the first time using the service. I was very pleased with how the service person was friendly and knowledgeable and gave us recommendation to try prevent. Choice really made the transaction very smooth and easy. I would definitely recommend Choice Home warranty to anyone that asked.

The wash basin drain was clogged. He checked on what needed to be done. He used a rotor rooter to clear the stoppage. That cleared the stoppage. He ran water for 5 minutes to confirm that the stoppage was removed. Good job.

No problems with Choice customer service. The problem is with the length of time for the service provider to get here. Five days to respond with a 9 hour window that day. First problem is with the response time, kind of far out when you have $500 to $600 dollars of food that is defrosting and have already filled our 2 refers freezers. A 9 hour window for them to show up....Really....People have jobs to go to. On top of the money for wasted food and now a day without wages!

The decision that the technican made to fix my repairs was quick. He managed to squeeze me in which I am truly grateful for. He was there as promised and completed the work. I would recommend this company to anyone for service. Honest plumbing is a great company.

I am pleased with the support and response I received while inquiring on Rates & Service Plans. The customer service I received & follow-up was exceptional. Choice Home Warranty provided me a better quote than some of its competitors. I would definitely refer friends & family to check out the service.

My air conditioner quit working. I filed a claim online. Received quick responses. Was kept in the loop. Within 3 days a repairman was at my home and fixed the air conditioner same day. The cost was just what had been promised it would be. Great first experience!

I first ordered a one year policy from Home Choice Warranty and I was charged twice. I had to call them many times to get money back. Once year later, they charged me again on my credit card even I never ordered their service again. I cannot reach any one. They keep transferring me to a phone number that would get disconnected after certain waiting period of time. I have not been able to get my money back yet. They keep charging customers. Stay away.

All of a sudden the communication has stopped, no idea of what is going on with the claim. We started out great and ending up bad. No communication, no idea of the resolution. You are wanting my recommendation before the claim is complete. Huge disappointment.

Purchased a 5 year policy. Was very skeptical about this policy and company, well yesterday the question was answered: Had a plumbing problem, called CHW at 7.30 AM and 3 hours later my plumbing problem was taken care of. Excellent service, no complaints whatsoever. Super duper service.

Electrical Issue. The tech was pleasant, friendly and efficient. Had the problem located and fixed in a short amount of time. The only thing I would suggest is more communication on the appointment time. I received that information the same day the tech was due - I was in luck not to have any other appointments that day. I would like a 24-48 hour notice.

He was very good and helpful with my claim help for electrical problem. He did a great job and was fast and very helpful. I was very satisfied with the outcome. Also got info on my claim and what is covered.

My repair order # ** was scheduled for 11:30 am, it is now 17:40 and no one has called nor showed up. Washer still broken. It would be nice if people lived up to their contracts and word. Regards, Frank **

Horrible!!! Two companies at the house $490.00 later a/c still not repaired! No communication from CHW three days after email stating repairs were authorized. No answers to where the $400.00 went. It was to be for duct work, wiring, electrical, copper tubing and or drains. None were touched. So what was the $400.00 for?

The service I received from the first contact with my representative was awesome, everything was discussed and all questions were answered. Great customer service. I hope I will never need to make a claim, but if I do I know I will have top notch service again. Thank you.

Choice warranty chose to replace my washer instead of repair. $349.95 was offered which will not cover even 1/2 of cost of replacement. I just bought one to be delivered on June 23rd. It was $749.00 ON SALE plus tax of course and hoses and pedestal to raise it up as I am unable to get down that low to load and unload. Total cost was $1163.66 for everything counting taxes etc SO DO YOU THINK $349.59 is fair. After all the email did say you were replacing the washing machine. I had no problem with technician. He tried EVERYTHING to get it to work Up till then. I literally had NO problems with it. No repairs. Nothing!! Please give me further consideration on the cost of the washing machine. Thank you!

Tony ** is my agent. He was very courteous, knowledgeable and responsive to the information I asked. I will definitely refer your company to my friends just as my sister, Sonia **, a current client of yours has recommended me to Choice. Tony is an asset to your company.

I submitted a claim for a HVAC issue and was assigned a repair company, I checked the company reviews and they were bad. I called Choice and requested that they assign me a new HVAC specialist and they did. The issue was quickly diagnosed and fixed.

We had a sewage clog in our main drain plug in the basement, very messy! Our tech, Mike, took time out to explain everything fully. He was very professional and knows a lot about plumbing. Price was fair and service was prompt. I will definitely recommend Denver Rooter Man to anyone. Thank you!

Francis was the representative who signed me up for my Choice Home Warranty today. I signed up for a 3 year term. Francis was so polite, pleasant and knowledgeable! It was a great pleasure to work with him to get set up with Choice, and I feel he worked hard to make this a win/win.

Plumbing leak in the wall. Go Go Rooter was sent to diagnose my problem. The Plumber was excellent. He informed me about each step he took to complete the task and explained patiently when I needed further explanation. I would recommend both Choice and Go Go Rooter.

The employee was very knowledgeable. He explained everything I needed and asked if I had questions. He did offer different prices and tried to sign me up for a three-year plan which I declined because I do not think I will stay in the house for another 3 years.

Tech came right on time and looked at it and he was saying that he needs to order the part and he will come back in July but we told him about the place to get the part right away and fix it. He did fix it it same day with the new parts which he picked right away from Same city. Techs should know all the available resources they need to think outside the box! You don’t need to order parts and Wait for shipment, you can go and buy it in few minutes!

Horrible experience! I wasted 4 days waiting for a solution and at the end they wanted me to pay 2,500 while they paid $300! OMG what a waste of time and effort.... I want nothing to do with them. I tried to cancel my policy and they said I could but that I would not get a refund! Thieves!!!

It has become evident to me that Choice is a big scam that promises the moon and the stars and at times of need gives you thorns and weeds. Will find ways to not pay claims. I will definitely not be renewing coverage.

My initial thoughts and concerns were completely wiped away by the representative that enrolled me in the Choice Home Warranty program. She made me feel that my home and appliances were just as important to her as they were to me!!! Thanks for having such awesome representatives.

I would recommend not wasting your money with this company's home warranty plans. I too, thought this was going to be a nice thing to have for peace of mind. Let me walk you through what you really get with Choice Home Warranty. You will get some interesting "service" providers and very cheap parts. This is because choice home warranty has awful reimbursement rates they pay their contracted service providers.

Service tech was very professional, very honest, provide insights on how to use the a/c. He checked all components of the air unit, used all necessary equipment to ensure the best service provided. The company overall was very professional and was very helpful in a critical time.

Sam told me I didn't need the salesperson who emailed me and took over sale. Every time I told him to stop trying to sell add on he just kept going. I almost canceled the whole thing because of it. I now feel he stole sale from Michelle. I never want to speak with Sam again.

Bradly ** went above and beyond to find and fix the problem with our central A/C problem that was caused by our previous home warranty company. If we have any other problem with the a/c I would ask for Mr. ** to do the work.

Andre provided excellent customer service and good options. The only thing that would be helpful is to add additional billing options for customers looking to purchase but are unable to afford the full cost upfront. Other than that Andre was able to provide answers to all the questions I had and followed up right on time!

The person on the phone really worked with. Was very understanding of my questions and took time to explain. Was very happy with the price. And the time frame in which I had the option to pay the balance off.

Appliance and power repairs. I am taking a few minutes to tell you some things that need to change if you want to a remarkable company with excellent customer service and vendors. If you don't change any of the things I mention below, then you won't be excellent.

Plumbing issues. Identifying a repair source and dispatching them to our house has improved significantly over the past. It was identified and dispatched within one day versus the previous week, which helped us significantly. I was forced to hire direct twice before due to the urgency of the repair need and the lack of a response from Choice.

Water Heater. The final result was very good, but when I tried to file a claim over the phone, which I prefer, they took my phone number and were to call me back when my turn was up. After over two hours of waiting, I finally went online and filed the claim and then things were handled very effectively. You should not tell people that you will call back if you do not intend to do so.

My plumber was excellent! Friendly, incredible service, quick worker. And explained everything well. I will be recommending him to anybody who is in need of a plumber, and I have already recommended and referred my neighbor to Choice Home Warranty.

John ** had taken my call months ago and when I called him back he was still the same friendly, professional that had explained everything in detail to us. Your company not only sounds good, but our expectations are high compared with past home protections.

Thus far my experience with Choice Home Warranty has been incredibly positive and I have recommended them to friends and family. I had another home warranty company previously that failed to meet my standards. That is what prompted me to change companies and I’m so glad I did.

Technician was friendly and completed work quickly and satisfactorily. He and his assistant also answered my questions well. Issue turned out be very minor so they cleared it quickly. My level of dissatisfaction is around two things. 1> - Techs tracked a small, but noticeable amount of dried mud into my house and on floors and carpet. Boot/Shoe covers could have avoided that. 2> -Neither tech had any kind of Covid protection. Seems in this timeframe techs, entering people's homes, should have some level of protection for themselves and their customers. So though I was happy with the service call and outcome, I was not completely satisfied due to the issues I pointed out.

The plumbers corrected the issue the first time. Issue was caused by last homeowner intentionally doubling up wax seals, using 2 instead of 1, which caused toilet to malfunction.The plumbers came by on fairly short notice, were efficient and polite. Thank You!

Kyle has been so very helpful to contact me many times and help with pricing and setting up an account! I am looking forward to having the service and this will be my first business with Choice Home! So far I especially am pleased with how honest and open Kyle has been and how he has attempted in every way to explain how the system works!

Bella Family Air Solutions, out of White Plains New York, was our savior. Elton, was very good and educated in the world of the central air conditioning. I’m grateful for his expertise and professionalism. He made sure that our unit was working properly before he left and was very interested in making sure that all was well before he left.

The problem was resolved in a timely manner. The service provider was very professional and clean. Not always is the case and not always complete the job since they only focus on the visible part of the problem and not the overall problem.

Went online, left info, received return call from Cameron **, asked him to call back when my husband would be home. @6:05pm I saw it was Choice Home [thinking it was [Mike] Cameron. I told my husband it was Mike, he said ''Hey Mike'']. The person did not acknowledge he was not Mike [Cameron]. He proceeded to sell him the contract, I even asked to speak to him, I too said ''Hey Mike.'' He laughed and said ''Hi'', he never gave me his name nor corrected me to let me know he was not Cameron. I don't think it's fair to Cameron because we feel he should have the contract.. I think he should also get credit for the referral, my bro. in law, Mr. ** had just signed with the company, he looked up the information.

The renewal process went very smoothly and included the rep sharing with me the multi-property option. I had the coverage on my rental property initially, but having just moved into a newer home, myself, I was able to get a better deal with coverage on both homes. My rep explained all the benefits to me and showed me how to get great coverage for both homes.

Service technician Johnathan was very professional and prompt. I would highly recommend him. He was very helpful in explaining which the pool system operation and offered advice on better maintaining my pool. And I would really recommend Choice Home Warranty service.

Ac not working properly. Omg I can’t say enough about Danzs. They were excellent, knowledgeable, easy to understand, explained everything step by step. Did not talk down to either of us even though we knew what was suppose to be done. I want them all the time.

I am very happy for the quick response of Choice Home Warranty, my problem with my air condition was solved promptly. I didn’t not wait too long to get it fixed especially this summer 110 degrees. Mark is the technician of Excellence Heating and Air Conditioning, he is very kind, professional, efficient, he knew exactly what went wrong.

I was very impressed with 1st Call Heating and Cooling Team. They were VERY thorough, great customer service and took the time to ask me questions to look at all the problems and not just fix the one issue. End result is he found the real root cause of a leaking Condenser Coil and why the system was not cooling. I would recommend this company to others and already have.

This isn’t my first claim and every time I filed on it was met as extremely important and someone came out the same day or the next day. The contractor seems very knowledgeable and confident and solved my problems right away. I do recommend this company to others because I am very satisfied with the service this company provides.

Put in claim last Sunday. A/C man came out Monday. Been going back and forth with CBS and A/c person still having come to fix unit. It IS 90 degrees in this house. Terrible. I have called several times and nothing is done. I would like for you all to be in 90 degrees in house for almost a week. Terrible service.

There was a mix up. But the contractor came in and redeemed herself. The work he’s done was excellent. He apologize for the confusion the mixup. It was a human error. I thank you all very much. I am pleased with the job he performed.

Prompt service and took care of problem. Only reason I didn’t give a 10 is because with coronavirus he needed to keep the mask over his mouth while he talked in my house. I don’t like being put at risk.

I didn't know there would be more money out of pocket for the electric water heater. There is no flute on this type of heater, I already have new pipes on this heater also and if removing the old one is a problem and can have it removed to save $450. I thought the warranty cover all. If not you replace the heater and I can get labor done myself.

I have had two services in the last month. Fortunately, my icemaker is now working although I had to have a recall visit. I did have trouble getting the recall as the icemaker did not work at first, but it was a small problem. All serviceman were polite and respectful. The plumbing problem is completely resolved. Thank you.

I had an issue with my refrigerator. Choice had a repairman come out right away and offered a resolution with in 24 hours! My refrigerator was not fixable, and the next day I received an email stating they were replacing it! I highly recommend Choice!

Poor pmt to maint tech poor service, not open during a weekend when I needed service which required prior authorization then refusal to pay for the service. Never again recommend or use this company for services. Highly dissatisfied with experience and service.

Bryan showed up and was very courteous and friendly. He was very knowledgeable about his job. He immediately found the problem and replaced the part all within ten minutes. He put everything back together and came inside to make sure the unit was cooling. He explained the problem in terms that I could understand.

I went online and researched the top 5 Home Warranty Co. Choice Home Warranty seem to have what I was looking for. I fill out the form and I received a quote immediately. I was impressed. I called and was connected to a rep. Immediately. Ronald was great, he told me my options didn't pressure me and I now have the extended warranty. Customer service gets a 2 thumbs up.

Jordon was very professional. That being said I’ve not heard anything since he was at the house on Tuesday. I’d like to get my water heater soon. No one has contacted me since the technician was at my house.

Sink not working. Water would back up into the kitchen sink. The lead technician, Anthony I believe, found what the problem was, when others did not, and made his recommendations. I am glad that we know exactly what the problem was, and that the problem can be fixed. Thank you. Mrs. **

A/C not cooling. Jeff and Octavia from Kingsport Plumbing and Cooling were here yesterday a week after claim was filed. Ran their diagnostics. Found a leak in the Evaporator coil. Assuming the replacement parts were ordered should be fixed next week. I reserve my comments until job finished.

They were unable to get anyone out to my home for 8 days to take a look at the fridge which had completely stopped working. The repairman was courteous and professional however he didn’t have the compressor needed to fix our fridge so they had to order it. When all is said and done our fridge will be inoperable for over 3 weeks so we spent a little over 600 bucks on a very basic unit to use. Overall Choice Home warranty Is going to cover the cost of the repair so I’m happy about that but I’m extremely disappointed with how long it took to get someone out to look at it.

Terrible process. Without Major utility for 1 week and counting. Overall, always being nitpicked for a few hundred here and there. When salesman pitches contract, says what appliances are covered and basically if can’t repair it will be replaced for a $45 fee. Conveniently fails to mention all of the subtitles and escape clauses which are all but impossible to adhere to in the real world. Screwed me on my a/c unit and now, not surprisingly dragging feet on my hot water heater. After this contract is up, will Absolutely NOT renew and will never recommend to anyone. Very disappointed with customer service, fine lines in contract, and always trying to not cover this and that. Terrible. Terrible. Terrible.

Representative was very informative. Representative was very pleasant. Representative was very knowledgeable. Representative was very understanding, pricing of the warranty was great, the amount of appliances was a great value. I will be looking forward to the day that morning tea tell my friends he's a great experience I had with this warranty.

THE TECHNICIAN CAME TO MY HOME AT ** TO CHECK THE ICE MAKER AND I PAID 85$, AND THE ICE MAKER NO WORKING,,, company phone=**, I need you send asap any technician to replace the ice maker because is not working, the technician name is JUSTIN.

Our AC went out in 100+ degree weather. Our tech was out the next day after we went online to report the outage. The tech just gave us some bad news that we can't turn on our AC until he can get the parts to fix. Time will tell what we do next.

Amy was great to work with. She explained everything in great detail and returned all phone calls promptly. We had numerous questions. She was always polite and was very knowledgeable about warranty. We would choose to work with her again.

I've used the Choice Home Warranty Service on more than one occasion twice for the dryer which they ended up replacing which was great. The other times were for the air duct for the dryer and as a new homeowner, I can appreciate the customer service they extended to at the time.

Customer Rep. Bill S., was very helpful and informative and went the extra mile to offer me a plan that was most affordable my family based on me being an unfortunate, new widow. Trying my best to manage a household. My goal was to prepare ahead to protect the necessities needed in the home for my family.

My a/c was repaired in a timely manner and the service rep was very knowledgeable and courteous. I would certainly recommend Choice Home Warranty to anyone. I feel this service is much needed for any homeowner and a great value.

AC fix. Corey did an outstanding job in identifying the problem that was causing our unit to stop working. It literally took him minutes to isolate the trouble and get it working again. He then made sure that the unit was cooling properly and serviced the Freon for the unit. He was very polite, very funny, wore a mask per COVID guidelines. He was well equipped for the job and I definitely would request him in the future!

Awful service. I made a claim after my policy started and they told me they couldn’t replace my compressor because it’s pre existing. I live in SC. I’m not going to have no air with two small children!!!! I will never ever use them or recommend them to anyone! They have tried to cheat me out of money several times.

There is no cool air coming. Looking at the outside condenser. Soon after my initial claim, a service contractor was assigned the very next day. The service contractor called within 30 minutes of getting this job assigned and scheduled an appointment for the next business day. A serviceman showed up in that time frame and diagnosed the issue and fixed it. This claim is resolved very professionally and in time. Happy and appreciate the service provided.

Neil went out of his way to make sure I got what I wanted for the best price. I am a previous customer on another house in Sun City Center and had great service there. l would recommend your company to anyone who wouldn’t ask me.

To date I have only signed up with CHW. The company was recommended by a friend who has been happy with her service. The person with whom I dealt was very professional and helpful. It is difficult to judge a business until you really need to use them. At this time I am new to CHW but I hope the company is as good on the service side as it was on the sales side. Since this is a to be decided factor, I am unable to say more at this time.

Electrical issue. Ron R., the electrician contracted by Choice, was very knowledgeable. He was not familiar with the construction of my townhouse and it took time to identify the cause. Once He identified the problem, he systematically corrected the issue. He was personable and effective. Would use him again for any electrical items,

The representative was patient and informative, and patiently answered all of my questions. He was assuring and took time to find the best value policy available. He informed me about the 30 day wait time once the coverage is activated.

I have had a great experience with CHW! They are eager to please their customers. The contractors are very reliable and professional! Every time I have put in a claim, the contractors respond quickly and show on time as well.

Two technicians showed up to my home within just a couple of hours after submitting my claim. The garbage disposal was installed start to finish in 20 minutes! Very neat and clean job and great service by two very professional polite young man.

Repairman was here July 12th, the next day I called about my dryer. He couldn't fix and had to order part. He said it would be the 23rd of July. This is a long time without a dryer. Same thing lady summer when my air was out. I finally called someone and paid out of pocket.

Contract. The agent was friendly but he spoke too fast. I understand the unit must actually break down. What if it is operating below spec? Does this count? If I want the roof covered how much extra will it cost.

Refrigerator. Bottom compartment was freezing not cooling. Technician found the problem immediately and explained it to me and how to keep it from happening again. The only issue I had was that initially I was told the tech would be there between 7-11. I received a text later to say it was between 11-3. I did call to confirm that it was fine.

Three months of not talking with claim rep. Offered $174 for new dishwasher. That should cover a tub and washboard not a dishwasher. I have tried over 40 times contacting Lori ** at the number given and ext. Cannot get anyone. Phoning for help, they can't do anything. This company wants to wait you out where you will give up in claims process. Should have taken to small claims court. Dishwasher was good quality and I offered the number of same to claims. Not heard anything but a few emails. Really need to read fine print in contract if you get one.

Devon came to the house, confirmed the disposal was bad and submitted the report. A few days later after getting approval installed new disposal. Disposal works fine. Devon of Ample Home Improvements was very courteous and professional. The service was excellent. I would highly recommend this company.

Had an issue and they had someone lined up to fix right away. Communication and feedback is great. Customer service via call, email and text wonderful. They made sure I had all information and I was alerted when they were on the way.

The tech, Oscar, from Bennett & Sons A/C, LLC arrived at 4PM. The original appt time was 11AM -3PM, but that was changed by the AC company to 2P-4P. Oscar was pleasant and appeared very knowledgeable. He replaced the fan motor on our Payne PA10 AC unit. The fan works but he left wires sticking out rather than cutting them to fit. Technician recommended replacing unit, or at least replacing the coil.

Misled a little bit about payment but worked it out to where I am happy with the plan. So that's my rating so far, just waiting on confirmation email then we will see! I really was looking and was texted at the right time!

AC repair. The technician sent out to do the repair was courteous and neat. He explained in detail what would be required and why. My beef is with warranty administrators who are bound and determined to make the repair process as convoluted and frustrating as possible. Three claims in the past year and every one of them was an administrative nightmare.

Plumber was on time and very professional. He explained what needed to be done. He found a seeping joint under the sink and fixed that, too. Protected the cabinets and floors and cleaned up after the job was completed. Very satisfied with his work.

Our service tech's name was Alex. He was very polite and professional. My wife and I appreciated that Alex wore a face mask and practiced distancing. Alex assessed and corrected our problem in less than an hour. Our home is now "cool", literally! Alex also gave us several payment options. This was convenient. The only (minor) problem is - we're still waiting for an emailed receipt. Otherwise, our experience was prompt, seamless and appreciated. Thanks Alex and Thanks CHOICE Warranty!

We moved into our home a few weeks ago and immediately had some water back in up into our basement, so I call Choice Home to schedule someone to come out - they said within 24 hours someone would be assigned and did not tell me I could hire someone and get reimbursed or any other options. The next day someone was assigned to come 7 DAYS LATER. Mind you our basement is filled with human waste! We call back pleading for an earlier appointment for them to say, "Oh that's the earliest they have"! I said, "Ok I have to hire someone because I cannot live like this" and they say, "Well you will not be reimbursed!"

The technician was quick and very knowledgeable but could not find a replacement hose. The faucet remains broken. I need Choice Home Warranty to replace my existing faucet with one of equal or greater value with urgency. Please! My faucet has been broken for months.

Washer repair. The repairman was clean, respectful and knowledgeable. He called before he came and arrived on time. He went right to work, had the part in his truck and quickly installed it and cleaned up after his self. Would highly recommend him.

I was extremely unhappy with Cox after they canceled my Monday repair after 4 days of no a/c. However, on Tuesday, the repair person took care of the problem and I would give him a 5-star rating. Also after the cancellation, it was extremely difficult to speak with a customer service rep at Choice.

Leak at refrigerator water line thought it was the valve, It was in the line. Found out you would not cover the valve, Very disappointed. It is part of the plumbing system of the home. Turned out to be a break in line.