Choice Home Warranty Reviews

The technician was on time and very courteous. He was very knowledgeable in his field and was extremely professional. He was thorough and had a keen sense for detail. Lastly, he was respectful and honest. I would highly recommend his services for appliances.

Have used choice for the last few years and it has been great. Whenever something happens in our home, we file a claim and someone is out to fix it the following day. We have been very pleased with the service.

Air conditioning service by RG mechanical. Exceptional quick diagnosis and repair. Rescued us on this quickly changing heating up to our summer temps which were unexpected at this early date. RG was very pleasant during this coronavirus timeframe while maintaining social distancing as required by our governor.

I wish I had read the information that's on Better Business Bureau (BBB.com) about Choice Home Warranty, I would never sign with them for their services. Terrible experience trying to get my appliance fix, it's hard to get hold to them and even then you get to talk to them they told me (3 times) that I would rec a call with a solution, after 20 days dealing with them, more than 25 phone calls and 6 emails they told me they won't fix my 3 year old refrigerator. Since I saw no intentions from them to fix my refrigerator I went and paid the $678 because according to one of the Managers dealing with my case he told me to send him the bill and he will reimburse part of the bill. Well after the long battle they told me won't pay anything.

Sal was a very professional and informative sales rep. He was very knowledgeable, answered many of my questions. He was very personable, seemed honest in his information and was very helpful. I enjoyed talking to him, his public relations skills were excellent.

One requirement in choosing a warranty company is fast service. I put in a request for service and I received a call the very next day with the technician scheduling the day of service within 2 days. When the technician assessed the problem w/ my a/c- he reported it to Choice and service was approved and conducted in a timely manner.

My Rep was very pleasant, explained all of the coverage. He was relatable. He was well versed with what the company had to offer. I would suggest to a new or old homeowner to purchase a home warranty that will ensure reduction of stress in the event of an emergency.

My rep was Francis. He was informed and made sure l was too. The original offer he made was good but my circumstances warranted some adjustments. He spoke to a Superior who adjusted my offer to better fit my needs. He was the best and l think l came away with the best plan for my situation.

I was offered a very good deal and salesman was very helpful. The service was fast and friendly and I did not feel I was pressured into the purchase. I would recommend your company to my friends and family. I have used the claim process several times and got the support I needed. Occasionally finding a representative in a timely manner has been the only issue I have ever noted.

On May 5 I called to discuss a possible plan for my home appliances, pool/spa for one year. I then agreed upon a three year plan but after reviewing my finances I realized I could not afford this and called back. The salesperson was not there, I left a message asking him to call back. I finally got him at 3:30 pm and he transferred me to Rohan, a very professional employee in the resolutions department, who talked to me about the contracts, the cost factors, and readjusted my contract to cover what I wanted included the pool/spa for one year. I am so grateful to Rohan for his time and patience and I wanted someone to know that because of him I am now a satisfied customer and will continue with Choice in the future.

Carlos did a thorough checkup of my ductwork and found nothing to be wrong. He explained every step of what he was doing and what he did. Carlos showed up on time, wearing a mask and gloves. He cleaned up any mess he made.

We purchased a house and the builder let us choose a home warranty. After much research, we decided upon Choice Home Warranty. Went online and immediately received a call from Michael ** of CHW. He was informative and friendly. Settled on the Total Plan to protect our investment. Great coverage and great prices.

I scheduled a call for a tub not draining. It backed up in the middle of a shower. I called and set up for a service call. The plumber called back later in the afternoon to let me know they would be out 6 days later. I couldn't go without a shower and have water sitting in my tub for that long so I contacted a plumber and paid for it out of pocket. Not sure why the wait was so long. It may have been the company they contacted but either way not a good first time experience.

Very professional service personnel. Dishwasher was not the problem but recommendations to help the situation were put in place. Choice is working with us to get to the source of the problem. The plumber has to come out and fix the issue.

Higgins Plumbing got the clogged toilet fixed. After Joe ** was done he explained what he did to clear the clog. He first used 3 ft to clear it & then used 6 ft which took the snake into the drain. Water flushed great. I would recommend his company for their plumbing needs.

I love my home warranty contract with Choice Home Warranty. They have shown me that a warranty company does what it says. I called to have my electric range serviced and got great news. They gave me the option to replace it or repair. I love it!

Have taken care of my claims swiftly and in a timely manner. The turnaround time is w/in the day or two if not the same day. The customer service reps are polite, cordial and respectful. They take the time to understand and help as many ways as they can.

Ok. Very informative. Listed all details. Courtesy. Timely. Went over all systems covered. Number years at rate. Charged amount of service call. Special discount. Free extra month. How to contact phone number, ext. number, name of contact person when service begins and for how long at special rate.

I am not pleased with your protection plan. I was very disappointed with your resolution to my installing a new fan because my ceilings were too high. This is not what I signed up for with this company. If and when a favorable resolution is met I will be glad to rerate.

The dryer still is not operating, I ran the cycle twice and my clothes still are not dry. I washed more clothes thinking my dryer was repaired. Now I have wet clothes in my dryer and wash and wash machine..

Plumber found that sealing putty at sink basket strainer was insufficient to prevent leaks. He removed strainer attachment and added sufficient putty to seal the drain strainer. This should prevent further leaks. Would recommend this company for any additional plumbing needs. Individual seemed knowledgeable, was courteous and came to this location with all parts required to do the job and more.

I was so pleased to make my claim online at 4 am when I couldn’t sleep! And so surprised when I got up at 8, that my claim had been dispatched to an electrician and had an appointment for 11 am. The electrician was able to replace a bad switch and a ceiling light. That was fast service!

Great Job - fast and affordable!!! LOVE MY NEW HOME WARRANTY COMPANY! Service service!! Such a good job! I'm very glad I switched and went with Choice Home Warranty. The other companies make you wait much longer for a service call. Choice Home Warranty calls you back the same day.

As always Choice Home Warranty has come thru when we needed them. Within 6 hours of my initial contact our garbage disposal was replaced and operational. In 5 years we have had not complaints. We purchased a 6 year program and its more than paid for itself in peace of mind. Looking forward to 6 more years soon.

Pool pump repair. Response by Choice Home Warranty was fast. Choice Home Warranty had to search for a technician to respond to my situation (probably due to the COVID19 situation). The Technician that they identified was based out of Albany, Georgia. The technician (Michael **) was very prompt, thorough and professional.

They are very efficient when it comes to selling their services. But when it comes to pay a claim, they are the worst, They will deny claims with any excuse. The cartridge of the guest bathroom broke while my son was taking a shower. I did a claim and they sent a plumber a day after. The plumber said that it broke for wear and tear, those cartridge have been on the house since it was built 8 years ago. They denied my claim saying it wasn't for wear and tear because the plumber didn't specifically wrote in the report "wear and tear". They told me that I could appeal the decision, so I did. I was assigned a case manager that wrote me an email introducing himself with his contact number. I called him a hundred times, sent I don't know how many emails and the guy never got back to me.

Had a good experience with CHW. My water heater was replaced with no problem. I will not hesitate to recommend this company to my friends because that replacement save me some money during this Coronavirus. The contractor did also a good and clean job. Bravo CHW for choosing good contractors to work with your customers.

We have learned that in the past you don’t help at ALL with air conditioner units!!! We had a problem last year that y’all did not really help with so we knew that y’all would NOT help with the air conditioner unit this time!!

Only issue I had was the policy that was sent to me did not match the quote and conversation I had with the rep. I called back and spoke to him today in which my card has already been charged today and asked for it to be fixed and resend me what we discussed. Other than that he was nice and answered all my questions.

Fixed heat, now air doesn't work. Repairman was very nice. Wore a mask and put on shoe covers. The air was working before the repair to the heat. The heat worked great when he left. When the weather became warmer, I tried to turn on the air and no air conditioning.

Worst ever service and problem resolution. I only gave the one star, because there were no minus stars available. The explanation is much longer than 200 characters, but I will say that I have been a customer since 2013 and do not intend to renew after this recent issue. If you are interested or concerned you can reach me by phone or email.

Hot water heater. The first person who came and was assigned the initial review and photo taking was on time, courteous, and friendly. The second stage, the repair, is to happen shortly. Altogether a good experience. I expect the repair to be the same.

The representative was very helpful, professional and explained everything very well. I wish we could have taken advantage of the VIP Plan, but just not in the budget right now. It's a shame that the VIP plan can't just renew yearly at the discounted rate instead of paying all within 30 days.

LaTasha did a fantastic job. Big asset to your Company. Very knowledgeable about my questions after reading the service agreement. She spent enough, brushed time with me answering all of my questions. Thank you LaTasha. You did a great job all around.

Customer service was was wonderful, and getting an appointment for service was quick. I like the monthly payments and price to have an servicer to come out to perform order. My order to have someone come out to was done professionally. Thanks.

Mike Check Appliance Repair was prompt and quickly diagnosed and repaired our freezer/refrigerator. He had the needed part delivered the following day and installed it without delay. He explains things well and is very professional. I would not hesitate to use his services again when needed.

Dryer repair. I am old and not computer savvy. I need to talk to a person when I have a claim. Thank you. I can never get in touch for an approval. I have had to get my own repair men because you can not find one.

You scheduled a service response to for out for May 13th. I called AAA Home Services one of your companies that can be here to repair the outlets. I have a freezer on one of the outlets that is not working.

Washer. This company is very quick to respond to the needs of the consumer. It only takes one call. There is no putting you on hold to find out what can be done. The associates are very knowledgeable about what to do next with each situation. I’m very glad I signed up to be a member.

I need to have tech to come back out. Still having problems with refrigerator. Need tech come back k out to repair fix issues at no charge. Tech very nice. Kind. The temperature is dropping. Need to come out see ASAP.

Garbage Disposal. I submitted the claim online and the repairman was here within 48 hours. He was very professional and polite. He replaced the disposal and from the time that he arrived until he left was less than 45 minutes. I would recommend you to family and friends based on this experience. Thanks.

Air conditioning has been out for over a week and I get nothing but reasons. Very disappointed. I was under the understanding we will fix it or replace it which has not been the case. I have been left in a very dangerous situation which both technicians tell me it it is very unsafe and a possibility of a fire.

Hot water heater. They were late. Why said they be here the next day, and the day after that and they could not work on it. This took a week! They didn’t leave me any contact numbers! I got hold of through to them by text and then called me a troublemaker and was sceaming at me. Calling me names. His employees called him **. He was rude, nasty, argumentive, snappy, unprofessional And a jerk. I don’t see how you can deal with him when he screams at customers. It took over week to fix! If you, "We value your business" then I would revoke his businessI. I will call the Better Business Bureau against the?

The DW was inspected in just a very few days. The report was submitted by the technician that evening. The next day, Choice contacted us that we would be receiving replacement instead of repair. All was agreed upon and settled quickly. Great response. Good service technicians. Suitable solution. Thank you.

Called in claim to fix the air conditioner. It was easy to do online and got fast results, Waiting now for appt with technician. Hope it will be easy to fix so we can have air again!!!! I have had this policy for quite some time and never had to use it so now am hoping all will turn out great!!!!

Didn't get market value for my dishwasher. Customer service reps aren't helpful or friendly. It's also very hard to navigate their site. I don't feel valued as a customer of two years. I usually end up spending money either way. I'm currently researching if my plan is worth it.

I will have a better idea of the service provided when and if I ever have to use it. Online reviews were good, price was reasonable. Sales person was informative and helpful. Some things I needed had to be add ons.

I had 2-10 HW and the cost had increased every year till the price was almost double Choice. I checked the rating on the internet and Choice was the highest value. Choice customer service was great so I choose Choice.

JB Service was the company dispatched to look at the dishwasher. The tech was professional and courteous. He explained what the problem was and what needed to be done, going forward. He said he would put in the order for the parts needed and either his company or Choice Home Warranty would give us a call about what needs to be done.

I used Choice Home Warranty website to state the problem with my water heater. The site is easy to use. I was emailed in a matter of minutes a claim #. Later received notification who would be coming and the time. Service was prompt and professional.

I put in the claim Friday afternoon. It was processed in less than 24 hours. I had someone out the very next day. I am impressed! Usually claims are difficult. Because of covid19 I wasn’t able to talk to a live person. I had to put the claim in online. This was the first time I’ve ever done this with a home warranty company. It was simple and easy. Thank you!!

Delta T HVAC. At first it ticked me off because he never called to say that he was going to be late. Until I called to check a more accurate time frame, but he arrived. He introduced himself and ask what the problem was then he ask where the unit was and went to work right away fixing my issues.. Good Work!!!

A/C not working. CHW was quick in place a technician, when they failed CHW immediately arranged for a new technician and the problem was resolved as expected. I thought I was going to wait long times on phone calls and fight to get my problem resolved, to my surprise it worked better than I expected. Thank you CHW.

Choice Home Warranty works! It takes the guesswork out of the home ownership equation. Technician scheduling has been prompt and all the techs have been great! In each instance the work has been done right with no need for a call back. Thank you CHW!

My refrigerator quit cooling in the entire system and I filed a claim with CHW that day. I noted that this service call and hopefully repair needed immediate attention. After assignment of a vendor, the appointment was 3 DAYS later. I emailed CHW and asked for more immediate attention directly with the vendor. Tashay, CWH customer service, did call me and the vendor to get an earlier appointment.. Note that I called the vendor and got a 2 day arrival. CHW did try, but could not get me an earlier appointment. I was told that this vendor offered the soonest appointments.

Technician was prompt and courteous. I complained about noise I hear when I use my dryer. It sounded like a chain was rattling around inside of my dryer. I checked the inside and nothing was there. I saw a commercial on the television about the home warranty company. They advertise the fact that appliances are covered. I checked my service manual and realized that my dryer is covered and it clearly says if they can not fix it they will replace it.

Tech has been out twice to repair dishwasher and it still is not working. I called Sears 15 minutes after tech left (2nd attempt) dishwasher did not complete cycle, I was told to contact Choice. Then Choice said it had to go thru Sears. Service was requested by Choice AGAIN to Sears. I have not heard back from them STILL. D/W has been broken for weeks!! Still nothing! This is my first time to make a claim and I am NOT impressed AT ALL!

Dryer stopped working, filed a claim on Choice website. Within 2 hours, we had the company name and appt time for our repairs. After the 3rd, reschedule time, the repairman showed up, fixed the repairs, and took the service fee. He was friendly, respectful, and courteous in our home. Other than having to reschedule 3 times, I am very satisfied with my choice to purchase Choice Home Warranty. Would recommend because things always go wrong and not all the time do we have the funds to cover those things. Having Choice, definitely helps fix the broken parts on the right budget.

Good, I was satisfied until after repairman was here. Had a problem getting with someone to help. Had to wait on phone a very long time and went into after hours. Then was told someone would call me the next morning. But no one did then called back and got put on hold again.

Home Warranty for one year and senior citizen discount. For being a senior citizen I was given a discount which I really appreciate. Customer service was very good. The agent was very patient with me which I appreciate greatly. It's a good feeling that if things go wrong it will be fixed. For a senior citizen that means so much to have that peace of mind.

The technician Ron was supposed to return 5/1 to replace my ice maker. I heard him order it on the first trip. My appointment was supposed to be 5/1 between 8 am and 12 on. He never confirmed or called and did not show up to replace my Amana Ice maker. This was my first claim and I will not renew my coverage.

Our AC was not working. The furnace fan was not moving air inside the house. The technician quickly solved our problem and got us back on line after waiting several hours for the icing to melt. There was some scheduling problems between CHOICE and RJH Mechanical, but otherwise our service was very quick and satisfactory.

The service I received was very fast and efficient. The plumber who responded was also very knowledgeable and cleaned up after he was done. He went out of his way to make sure the repair and replacement was done right.

I had two claims. The first was a Perlick under counter Freezer and the 2nd a Top of the line Bosch Dishwasher. In the first instant the company took the position the Freezer was a commercial freezer in spite of the fact it is an appliance sold in appliance retail locations and in the second they would not replace unit with similar brand but with a machine that retails for less than 1/3 the price of the dishwasher I had. In both instances we settled on a token payment.

Well you get a email saying we have received a diagnosis on claim effective to replace then to repair But then you offered $349,00 and then the Offered $449,00 and you all know that you cannot buy a BOSCH front loader with bottom storage, So no we are not Happy with Choice Home Warranty and by the time you pay that $49,00 service call We ended up $400,00 So I put all this on My Facebook so all my friends could see what kind of company this is. Joe **.

Air conditioner. Great experience for my first time using Choice. The company they used in my area was fast and efficient. The service personnel were courteous and respectful of my house and my family. Took only 2 days from the time they first came out to get parts and do the repairs.

Our rep on phone was great. Very friendly and very knowledgeable. She was able to answer all my questions. Offered great value for us. A friend recommended your company. We have extra items that other companies it would cost more.

We remain very pleased with our choice of Choice Home Warranty! We recently had a Dishwasher failure and it was handled quickly, very efficiently and professionally! We couldn't be happier with Choice Home Warranty! We highly recommend this very responsive company...

I called on 5/1/20. Had someone come out that afternoon. Service was good. He could not fix the problem. Had to call CHW for a go ahead. Here it is. Next day have not heard a thing. Still no heat or air. The wife is not happy. Pleasel let me know. Give me a call. Thanks you. Terry

Your contractor did an excellent job replacing the garbage disposal. He was courteous and cleaned up after himself. It was a very positive experience. I would recommend this contractor and the help of Choice Warranty making it happen. Thank you to Choice Warranty for the repair of my garbage disposal.

Technician showed up and provided great service. Timeline was on the early side which is always appreciated. It was a great experience and the technician went above and beyond. Good service call from Choice Warranty. We will continue our warranty service in the future.

We have had this company for several months and have had to use them 2x. Each experience was wonderful! They were very kind and had very fast service. The coverage you get is so worth having because you really never know when something will happen! Definitely would recommend to anyone!

I have had your warranty for nearly a year, and in that time I've had two appliances that you determined could not be repaired. In your advertising you say that if an appliance can't be repaired, it will be replaced. This is not true. Both times I was offered money to "replace" my appliance. Both times the amount offered was far less than the cost of a similar appliance. If you state in your advertising that you will replace an appliance, that is what you should do. I was assigned a case manager, most recently Yvette, who, once I was able to make contact with her, made a more reasonable offer which I accepted. It was still not close to what the cost would be to replace my washer, nor close to what the cost was when purchased. I will not renew my warranty based upon my experiences.

Built in microwave fan would not shut off. Repairman came and assessed the problem and promptly recommended it be replaced. Within one hour Choice had already e-mailed me saying they were mailing a check for replacement. Very fast, efficient and reliable. Definitely impressed with the service!???

I would never have purchased through Choice based on Jake, but buyers requested Choice. Thought he was cocky and rude and I followed up on purchase and he still hasn’t responded. Didn’t want to work with him to say the least...I should have requested someone else. Hope he sees this review and gets me the information I requested. Said he would honor fourteen months coverage with $60 service fee calls but haven’t received updated documentation yet. Hope this wasn’t a bait and switch.

The contractor came to my house to fix the dishwasher. He did a great job cleaning the water valve and the motor. He wore face mask and shoe covers. I was happy to see that. He was very polite and flexible to reschedule the appointment for my convenience.

This was a great experience!! Thank you!! The Rep. was very knowledgeable and informed me of all I needed to make a wise purchase! Loved the VIP cost for the 3 1/2 year warranty!!! I would recommend Choice warranty to all my family and friends!!

AC Repair. It was identified that I missed the appointment. I never left the house. The Tech never showed. This is Texas, it was 100 deg outside today, it was 90 deg in my house and at 8:40 pm it is still 90 deg in my house.

My first call was April 11, 2020, took a week to hear back, Another few days went by and they were going to send out Smith Mechanical Heating and Cooling, another day or two went by and I finally called Smith mechanical heating and cooling, they told me they wouldn't be coming out because it was too far and not worth there time. I called CHW said they would send out another vendor or I could have someone local fix my problem and I would get reimbursed, I check the email that CHW send me and it said that my heating unit was not covered for a reimbursement.

I was glad I called CHW. Jason was most helpful, answered my questions knowledgeably and gave me an even better discount than offered online. Appreciate being able to speak with a real person who was helpful and polite. I hope the service vendors will be just as helpful.

I canceled my claim as I had forgot about the thirty-day waiting period. For that reason, I was not able to complete anything on line due to the waiting period. I was on hold for 25 minutes which was the worst part. Oh well!

5 days and my appliance is not working. Worst repair company you ever sent me. All my food is going bad and the repair company does not even respond to me if they got the part. Your techs who call them should verify that it's a refrigerator/freezer problem & it's imperative that it be taken care of. I am very very very dissatisfied with your service. I have been a customer a very long time. My last contract I signed was until 2022. Big mistake. It's 1:15 pacific time & I did not hear from you or the repair service so I guessing If I am lucky someone will let me know if I will be getting the frig/freezer part by Monday. Ha Ha. Not funny to me. Lillian **.

Did not have service yet but am very grateful for the professionalism the person I spoke with and service was supportive. Signed up home in North Carolina. Very grateful for the young lady support. Will recommend to anyone, also will secure services when I move.

The Service Techs have been great... they all say the same thing... when the air conditioning come on around this time of year the amps brakes, the breaker and the wiring to the air conditioner melts... suggesting it may be too small for the house but it was the original AC unit and it’s old...anyway it was serviced twice in 2019 once for wiring and once for Freon...The Freon was expensive but got us through the summer... so here we are again same problem...respectfully, James **...picture were sent in by service rep..

Received a call asking did I want to renew my policy. The gentleman was straight, direct, and to the point. No huge sales pitch! I was able to renew in a few minutes, not wasting time. I greatly appreciate amount of time spent. I was able to work from home and renew my policy! Time well spent.

The Tech didn't fix the problem. Communication was horrible, he couldn't understand me and didn't understand him. When he called me stating he was finished, I turned on the burners. We waited for approximately 5-7 minutes and they didn't turn red. He said he checked the temperature and it was fine, color doesn't matter (The electric burner turns red indicating they're hot). I tried explaining that to him, again he didn't understand me! Frustrated at this point of repetition I just paid the fee and asked him to leave. However he did fix the fan but turned the burners and oven on and said it's fine. He said he took a photo of them hot but we both stood there and they barely got warm.

I was able to get the problem on my A/C fixed the same day. I submitted a claim with Choice Warranty online. They sent a guy to my house and he was quick to fix the problem! He knew exactly what needed to be done and got after it.

I went with CHW because I thought they would be a good company to handle my needs but when I have to jump through hoops to get someone out it's ridiculous! This is my 1st claim and I sure hope if I have another claim it will go smoother. If not, I will be going to another company.

The representative suppose him. He said, "I already sent it. It is in your email." I like to know what I am covered for the representative suppose to send the contract. When I spoke with please contact me as soon as possible. I like to cancel my warranty. Please refund my money in full. Thank you.

The repair company sent to fix my garage door overcharged me for the work and materials. He fixed the door by installing a bolt to hook the spring and two new springs. He was finished in less than 30 minutes and tried to charge me $560.00. I talked him down to $400.00 but was not happy with the price.

Air conditioning service. My biggest disappointment was the length of time I had to wait to have a service appointment - two weeks. This is totally unacceptable. Had this happened during the summer - I WOULD HAD TO find service elsewhere; so why have the contract? The technician arrived yesterday and did a competent job but then I received a call in the afternoon from his company saying I needed the coils cleaned which would cost an additional $450. I also found out I was being charged $75 instead of $60 which is common.

My set up was good! The representative saved me more money in the long run. He was very persistent with his approach. So far, good experience. But one will never know until you need a repair and your insurance. Will keep you posted!

Garage door. The service gentlemen (Justin) done a great job fix the door in no time and was very professional. He was able to get the door back on track and working properly. Very pleasant young man and would recommend him to family and friends.

Disposal leaking. Response was fast, service was great, completed the job in 30 minutes. Online request was easy, follow up emails and confirmations were professional. Tech was friendly, wore mask, removed shoes to come in the house. Paying the service fee was easy. Very pleased overall!

Motor for condenser on refrigerated air conditioner went out. Service by tech was good. Appointment was quick as well as follow up with repairs with new part. This is one of my rental properties and I am please with the response and repair.

Leaking water heater. My appointment was set for the next day because the plumber, Walter from Ducky's Plumbing was booked for the day. I told him that I had water on the floor. He then worked me into his schedule and fixed my leak. I will highly recommend them in the future.

Dryer not working. Claim was filed online. Choice appropriately followed up electronically after the claim was filed. The repair was scheduled for two days later. The young man from Appliance Appliance was outstanding. He appropriately arrived wearing a mask. The dryer was repaired.

I was so happy with the service. They replace new heating system to my Whirlpool Dryer. The technician Brandley Appliance Repair nice and professional. He answer all our question. Now our dryer is working now. I will recommend Choice Home Warranty.

Been waiting over 1 mo with no refrigerator. Took 1 week to get a repairman who did not fix it (?). Then the claim was "reassigned." Waited 2 more weeks then had a great repairman from Sears. He made the diagnosis and ordered parts. They arrived in 2 days. Still waiting for repairman to return to fix it. Unacceptable.

We have been very dissatisfied with our experience. None of our claims were approved. Service providers did not show up for appointments on time, if at all. Sometimes we were not even notified. We will not be renewing our contract as it was a complete waste of our time & money.

It's funny you ask for me to be accurate and fair. Well this is how I truly see your company. I was with another company when I talked with a member of your company. I decided to go with Choice warranty. My mistake. I won't mention my 1st claim. This is my 2nd claim is my not water heater. 1st you tell me I have to pay $200.00 for new line $125.00 and $75.00 for disposal of the old heater. Not your fault. I will accept responsibility for not reading your agreement completely. I agree. 2nd I get call on Wednesday from your contractor. He states Choice has ordered my heater and he will be there by 10:00 am. He calls back 30mins later and states you ordered the wrong size heater. I wait then call. I'm told it will be taken care a mistake was made.

HVAC. I was pleased with the quick response from CHW and from AC-DC HVAC Services, LLC who handled my order. I was contacted by the technician the same day I placed my order. The technician arrived the next day during the time frame he had said. He was timely, professional and thorough. Cost me a few hundred dollars more than I had anticipated to replace rusted drain pan which he said was not covered under the warranty, but it needed to be replaced.

Excellent and very thorough service by the techs from Mr. Clogged Drain! I would HIGHLY RECOMMEND to anyone having home plumbing issues! He spends time getting to know and understand what the issues are and will do whatever it takes to fix the problem and make his customer happy. He treats his clients as if they were his family and does the job right the first time.

Water valve was unstable and needed special attention, technician was professional and courteous. Thank you for the continued support. Customer Service representative placed me hold 3 times, he was attempting to verify if my claim was covered, that only elongated the call before he realized that the fridge water connection was covered.

I bought this home last August and all the appliances were included. My garbage disposal started making horrible noises. When the repairman arrived he found that the knock out plug from the dishwasher to the disposal hadn't been removed but but was loose and hitting the blades. He was very polite and professional.

AC noise. The first tec showed up, diagnosed the problem, informed me the problem was warrantied and never returned for the repair and could not be reached by phone. The second tec scheduled a week later did not show up at all for the appointment.

Yes the (2nd) guy was good at his job but Choice Warranty you all need a better way of communicating with the customer. The first day which I was scheduled 28th I had to call in the next day to get someone else to fix our problem after we waited all day for the first guy. Then 29th the guy was professional and he called ahead of time to let me know around about time when he could be here. I appreciate that.

The repair person that was sent was very shady. When I called the number provided it was not answered as a business and I could not find the number listed anywhere. The man was not prepared, had no tools, asked to use my tools, and talked loudly on the phone in a foreign language the whole time. Seemed like someone was telling him what to do.

I wish it would have explained better how the process worked when you file a claim when I purchased the warranty. My hot water heater goes starts leaking and my out of pocket expense is over 300.00 dollars. The 65.00 service call which I was aware of and an additional 225.00 charge from the contractor that they hired. The water heater is under the manufacturer warranty so Choice Home Warranty won't be paying that amount either. It would of been cheaper for me to call a local plumber and have the water heater replaced under the warranty.

My experience filing claims with Choice Home Warranty has always been positive and efficient. I have confidence knowing that whenever I have a problem with the systems in my home, I can usually get an appointment by the next day.

Dishwasher issue. I have really good and excellent experience with Choice warranty. Their response is prompt and accurate. In my case they couldn't repair the issue as parts are costly and repair cost will be more than the replacement of the appliance. Hence they pay a reasonable price to me to purchase a new appliance.

Ice maker was faulty and said to be of a defective design. The service man took a few days to obtain it and return to install it. The service man was courteous and efficent in completing his operation. Thanks.

Repairman came yesterday and troubleshot my appliance and needed to go back to the office to analyze the data. He was unable to get cell service here. I was expecting him to call today but have he ard nothing. I need my appliance to work as my food will spoil otherwise. Barely cold enough.

I have had to call out a few things being this is a new house. I have a spigot by my pool. The pipe was was busted off. Choice did not cover because the word hose bib was included in plumber's request to repair. Really? 300.00 out of pocket. "Well head" leaking like a sieve. Plumber put a hose bib to keep cost down. CHOICE didn't pay him for the bib. Pipes leading to house were busted. CHOICE didn't approve repair because it was not the actual WELL HEAD. They don't cover hose bibs or pipes and pipe attached to the warrantied specific item. It doesn't matter that my well water isn't getting to house. Crazy mentality.

Troy was very helpful and gave me the best rate possible. He promised to be available if I had any questions and gave me a phone number to call. I was impressed with the coverage I could lock in for five years.

My claim submission process, review, approval and replacement of item service was exceptional. My garbage disposal was not working and during the lockdown time, I got the service completed within 2 days. Submitted claim online, within an hour it assigned to a plumber, plumber came on next day submitted the estimation and replaced in the next day.

We had two different systems go down in a matter of days. We filed a claim for our air conditioner not cooling properly first. Someone was out in a few days. It did take 2 weeks for the technician to get the evaporator coil and work us into the schedule, but it is fixed. At the same time our hot water heater busted and leaked. We filed a claim initially the claim was denied, but we appealed it and our case manager Khadejha ** got the claim approved and worked with us through the process and made sure everything was done properly. We got a brand new A.O. Smith with the warranty (which is what we asked for). She was awesome and very professional. We will be keeping our home warranty and will be staying with Choice Home Warranty. We will be recommending this company to everyone we know!

Air conditioner. Overall satisfaction with customer service. My disappointment is the amount of time it took to make a decision to replaced the unit knowing it would cost much more to repair. My biggest disappointment is that my unit was replaced with a low cost low rated unit and not the same as the original to match to unit indoor. Don't know who made the final decision. I had no problem paying the $350.00, had the impression that my insurance covers original unit if available. Sorry cannot give a full satisfaction report.

I was very pleased with the response time and service provided by Choice HW. The automation in the process was accurate and did not require a lot of back and forth discussion. The technician was experience and knew what to look for. They had to order a part which Choice quickly approved and the Tech installed it the next day. Far better than the previous company I was with that just made excuses. Thanks for the great service.

My coverage has not yet started and I had a failure of an outside refrigerator. I asked for the contact info of a Choice approved technician in the area. This was preferable to blindly picking one at random. At least, Choice has vetted their list. I was very pleased with the technician that Choice sent.

Freezer door repair. The tech took the door off to repair. He said he would in an order for new rubber gasket to be installed. Was this done? The tech did not leave an invoice or job description of what work was done.

Alfredo ** came to our home, We found him to be very professional. Listened to our air conditioning problem/situation, and had it working within a short period of time. Made suggestions on maintenance and was on his way. Seems truly out to do a good job, and wants to resolve any issues. We are happy customers. Thank you!

No one answers or returns calls. Claims are disputed and they will find any clause they can in the fine print to determine it to be a non covered item. Then you are stuck with THEIR contractor and no competitive bids so you pay what they tell you that you owe. Unethical to say the least.

Clogged toilet. Bill the plumber was on time, he was professional, knowledgeable and prepared. He arrived with his PPE. He was fast and accurate. I fully recommend him. This is my first experience with Choice Home Warranty, I was very impressed. I will also recommend Choice.

Choice Warranty came through for us again. Our garbage disposal was leaking and they sent a plumber out. He called us to confirm the appointment. He also called to tell us his ETA on the day of the appointment, which was very helpful. Choice Warranty approved the replacement in 15 minutes. The plumber really knew his business. He did a great job. We definitely recommend Choice Warranty.

Make an appointment. The AC technician never showed up. Second appointment after finishing the w oi work, the water dripping was still happening. Called AC company Bennett & Sons, talked to Patty, very rude and terrible attitude, told me to call Choice Warranties and hung up the phone. Since then I called Choice twice, the water is still dripping from the ceiling and I still have no answer or anybody fixing the problem and by what Patty told me all that is needed to be done is to clean the drain pipe, that after me paying $65 for the technician visit could be done right there is 1 min. That is completely unreasonable.

Clogged kitchen drain. Choice Home Warranty was quick to have the plumber call. Troy from Mr. Clogged Drain was very punctual and professional. They took care of the problem in less than 30 minutes. Even gave helpful advice to prevent future clogs. I would definitely recommend them to a friend.

Service company, Same Day Air, did not show up as scheduled nor did they bother to call and reschedule. We called Same Day and gave them the order number and they said they had no such order #. 100 degree days caused occupant to buy a portable air conditioner.

My A/C went out and I put in a claim that morning and thankfully someone was able to work me in the same day. I was scheduled the next day but I got someone that same day!!! I’m so glad I renewed my 3 year claim with Choice Home Warranty!

On 4/20/20 refrigerator repair-man came out said needed parts. He order parts and the arrival five days ago. He suppose to be have a appt. 4/28/20 appt. 8 am between 12n repairman did not call or come to fix refrigerator. Please contact Ms. *. This is a bad time for my refrigerator not working.

Refrigerator repair. Especially considering the virus constrictions the repair was prompt and successful on first visit. The repairman was knowledgeable and found and fixed the problem quickly. He arrived when promised. I would not hesitate to recommend this service. Thank you Choice Home Warranty.

We have had our warranty with your company for the last 8 years and never really had to call you but when we did it was just a run around because you didn’t want to pay for anything so we are dropping you.

The washer you were supposed to replace cost over $800.00. You only allowed $299.99, saying that this is the national average. I wonder how you arrived at this figure. I was able to find a comparable machine, a $700.00 Maytag on sale for $500.00, this leaves me to have to pay $200.00 out of pocket, and that doesn't include sales tax. There is no way I would recommend you to any family and friends!

Choice was able to get a repairman here within two days and he was able to replace the motor in the dishwasher the same day. This was done with just paying for the service call. Great response and handling was done in a timely matter.

Cooktop. Very easy to make the claim online. And very good service and fast. They keep inform on every step and the timing was perfect due to work schedule. I definitely would recommend the company for home warranty. The person that did the work was very polite.

My Dishwasher still not fixed after 3 different person look at the problem so when it would get fix still don't cleaned my dishes. When will Choice have a someone fix the problem we have with the dishwasher. First they change the heating core, that didn't work then it was a drain problem that didn't work. Last person he wasn't sure to have plumber come out but in all of that my dishwasher still not working properly..

Thank you for returning to my home to finish my repair. It is greatly appreciated. I would recommend your service to friends. In times like this it’s nice to know you have a warranty you can count on. Thank you.

Your response time was great and I'm happy with the results of my microwave. It was not repairable due to cost effective. I am still waiting on the part to come in for repair of my dryer. The company sent out for repairs was very informative.

The company they sent here for the Garbage Disposal was awesome. Fast and efficient. It's a very easy process. I always have to search through my email to find the website, the app would be great if it was efficient. Choice Home Warranty does not cover corrosion, so watch your water heater and make sure you don't get any rust on it because you will have to pay out of your pocket.

Choice made this claim extremely easy to complete. You put the claim in online. They respond quickly, keep you updated as they locate a. Company to fix the issue and follow up once everything is complete. It's nice that they also have the ability to call an actual person whenever you have a question.

This was our second call in 2 weeks about our air conditioner not cooling. First tech came out. His solution? Turn off the unit for 48 hours then turn it back on. If it does not cool call back. It did not work! This week Dexterity came out. Said our unit in the attic had not been service and it was all rusted up there plus low on freon. They also stated this freon was going out and we needed to change the unit to a more modern one IF they put a request to Choice and with the pictures it would be a denial on our report and we did not want that. They quoted us the price of 3200 to 5400 to put in a new unit in the attic and they would not send in their negative report to Choice Warranty- We ended up paying 325.00 for freon in our unit even though according to these guys would not last long at all. There was a small leak.

First order microwave I was told at by tech he’ll fix it next day. After emails say they will fix right after I was sent a email saying they can’t fix and I had to pay forty every month plus 65 and the they want 300 dollars to fix microwave out of pocket. Not fair, cancel my Order and bought a new just mine at Lowe’s for 250.$. Wasn’t fair at all.

I don’t feel that you are fair with my claim and I pay $45 a month and when I need help you don’t want to pay. I was to told that someone would contact me but to this day it has not happened! We feel that your company is a fraud.

Under sink disposal. From claim to completion in two business days. Technician was on time, polite and skilled. Problem resolved. Jury is still out with respect to overall contract value. Will let you know when my three years are up.

Called Monday 4/27/20 for ac service. Phone message said only accepting online service requests. No place for my info as the property manager or the tenants info. Like every other home warranty company I've used. I called Tech directly after owner forwarded email and he said Wednesday between 7-11. No show. Called Tech, he said he returned work order because it was out his area. Called for another service call and asked to speak with supervisor. Call was dropped. In Arizona 105 for 5th day in a row, which requires 24 hr service call. Called again asked for permission to send my ac guy. Was told to request repairs on website. My guy sent diagnosis. I tried to type in the info but refused to accept it because the original vendor was still in place. Had my guy fix and get ac up and running. Called again to speak with supervisor. Currently on hold right now!! Has been 18 minutes. As a real estate broker, I will never recommend Choice Home Warranty.

Great service. Work done day after we put claim in. The repair lady came in my home with gloves and face mask to protect us from Covid 19. I will recommend Choice Home to all my friends and family. I had two home warranty companies before Choice Home, and I'm still sorry I did.

Hall bath must smell/leak. Terry called ahead, he was on time, quick, polite and friendly, knowledgeable, arrived with mask on for safety, I would recommended Terry. My problem ended up being something not too serious, but Terry was thorough and checked everything out. I felt good about him and his work.

I have been with Choice for years. Although I haven’t had to contact them much, when I did I got a quick response. The Contractor used sometimes wasn’t the best. The problem wasn’t solved and when I called back, I was sent the same Contractor again. That needs improvement.

I couldn't call right away because I was behind a payment but I found out I had 2 accounts. Got one closed & I am waiting on a refund from the extra acct. They sent a repair man on Mon (put the order thru on Fri) he ordered the part & had it fixed on Tues.

Dryer. Very quick to respond to my call. They notified me ahead of time when they would be at my house. The technician was very friendly and knowledgeable. This is the first time I had to use my warranty and I am very satisfied with the service.

Heating problem. Technician was great. Problem was identified quickly and part was available and was immediately installed. Test were performed and there was no further repair required. Everything was cleaned up and left just as it was found. The whole process from entering the claim to final repair was flawless.

Dear Home Warranty... Please hear me and have compassion. I'm a Disabled Veteran of the Coast Guard, I "Need" my bathtub for Hot Water Therapy.. I injured my back on a rescue of a burning boat in the Florida Keys,.. We lost the boat, but we saved the people, but,... while jumping from our Coast Guard Rescue Boat, I landed on a flooded deck in rough seas and injured my spine, I am now a Disabled Veteran in much pain 24/7/365 with little to any extra money. There is a pipe called a "Drain Valve Assembly". It has four small connecting white "Plastic" pipes they call an Assembly.. I was told you won't cover it?... It's plastic, it's small pipes coming off the "Overflow" drain. It's a DRAIN.. Please,.. It's a Pipe..

At startup the air conditioner made noise. Bothered my neighbors. Your people came out and fixed the problem. The people that came out here were very professional and nice. I would recommend your service to all my friends and family.

Please with dealing with Salesman.... was a bit pushy in wanting me to make decision without getting some answers concerning policy. Purchasing for the buyer of my house, therefore, I have not had any purpose to use this policy at this time.

I had the good fortune of talking with Victor ** when I called to shop for a HOW. Victor was extremely knowledgable, friendly and provided me information that helped me make a decision on the spot (vs continuing my shopping). I appreciate his approach and have already sent information to several friends whom are shopping for a new HOW company. Great Job! Thank you very much.

I did my online and had no trouble getting what I needed. The process was quick and easy and price point was affordable for what coverage I chose. The other company I’ve used didn’t cover septic tank removal, well issues. T

Mr. ** with Acadian Service is courteous and knows all aspects of his job. He is an excellent service technician and your company set up our appointment very quickly. Mr. ** has done work for us before and we hope you send him to do work for us again should we need it.

My sink was leaking and MVP came out earlier than expected but called to make sure it was okay. Jeremy and his staff very professional and explained in detail the issue. They did not have masks due to difficulty getting PPE however I did and they were all to happy to wear them. Jeremy said whatever makes the customer happy and feel safe. I appreciated this attitudes. They wore gloves and booties. They worked quickly and were very kind. I would want this company back every time. I also asked him about the leak and how it would affect the cabinet and he assured me the cabinet is very well treated and mold would not be an issue.

Initial sign up. Very professional and knowledgeable about the whole process. Met all my needs and I hope they perform the way everything was explained to me. I will give further reviews after my first real use of your program in the future.

M7J Plumbing 39 LLC came by to perform the repairs. The plumber snake the toilet, because he said it was stopped up. After he unstopped the toilet it was working fine. It wasn't until after someone used it that it started backing up again. I think Choice needs to send another plumber to look into the matter.

Choice Home Warranty is a great choice. Very attentive to their customer's needs and helpful. I have been with CHW for 2 years and I am very happy and satisfied with their service. I will surely recommend them to all my friends and family members.

During these trying times, I was surprised to get such quick service. My garbage disposal died and I had a service man here the next day to replace it. I had a quick, painless and great experience with Choice Home Warranty's response. I have and will continue to recommend Choice.

Degree Air & Heating was very efficient. Robert, the technician was extremely informative, polite and efficient. He fixed the problem very quickly. Even though the appointment was not scheduled until Saturday, the company worked us in on Friday as it was reaching the 90's & 100's.

I received an immediate email after putting in my claim and had technicians at my house not only on the same day but actually almost 1 hour earlier than promised which was great. They were friendly, professional and had my problem resolved promptly. I would happily recommend them to anyone.

I have no complaints, other than the long wait on the phone, about the way my claim was handled by Choice Home Warranty. Once I made the claim, I was assigned a claim number, advised who the Contractor would be, and advised on the time and date of the appointment for the repair, which was the very next day. Everything went smoothly, and I am very happy with the results of the entire transaction. I highly recommend CHW.

The serviceman Norm was prompt and polite. It did not take him long to diagnose the problem. And not long to fix the problem. He called to inform me when he would be arriving. He wore shoe covers. And there was also a photo of him on their website.

High temps in Buckeye were over 100 degrees. Air went out. Choice sent Comfort Plus Home Solutions out right away. Carlos did the repair. In about an hour we were up and running. Many Thanks! I will recommend to my friends.

The company sent someone out quickly. He fixed a few issues and submitted a the repairs quickly and they were approved quickly. While he hasn't remedied yet, I assume I will be fixed up in short order! Once he has repaired the two faucets, I will be reporting back on my happiness.

The entire experience was awesome from the first call to completion which was only a day and a half. Will definitely recomend Choice to family and friends. Thank you for doing what you say you will do. That's rare in the home warranty business.

Amazing same day service. Tech call scheduled time professional helpful and honest. Wow great plumbing company. During the covid times he had on gloves and mask and made me feel very comfortable. Truly the warranty company did an outstanding job.

We had an entire room electric stop working out of nowhere and an additional outlet in another part of the house stop working also. It was super easy to file a claim online and wait for the confirmation that someone accepted the job within 6 hours. It was convenient and easy. I had a new breaker placed per the company recommendations so the problem wouldnt happen again but the true problem was a loose wire in a ceiling light. It took no time to fix. The repairman was very friendly and professional. And the entire repair was covered except the 65$ for the service fee.

Dryer fixed. The whole process was simple! Filed my claim online, got a phone call within the hour telling me my job had been assigned and that the repairman would be out the very next day. The whole process was EASY and uncomplicated! The service person was fast and knowledgeable.

No wonder your warranty is so CHEAP, you excluding EVERYTHING!! I ALWAYS HAVE A BAD EXPERIENCE WITH THIS COMPANY! CAN NOT WAIT FOR THIS CONTRACT TO BE DONE!!!! Things that simply wear out and NOT under normal control like a freaking sink basket replacement and IT'S NOT COVERED!!! How am I to know what the problem is until you send someone out! I HATE CHOICE!!!!

Very professional rep who made it simple and very convincingly if I may say so concerning your warranty. He covered all the bases and work to fit in my budget. I am very thankful for this individual who was so versed in the product he was selling.

I had a 5 year contract that ends this year, thank God. This company sells "Snake Oil". They send inferior contractors to your home. The last contractor that came to fix my Microwave Oven, looked at it, and told me which parts he was going to order. Upon my investigation, my Microwave Oven did not have one of the parts He was going to order. Needless to say, this was that last time I used this service. My advice "STAY AWAY FROM THIS COMPANY". You get what you pay for!!!!

I was shopping for a home warranty for a while and I was comparing the price and reviews online. Your company contacted me quickly and offered a great package deal that I was very pleased. Will see how the service is..

Dishwasher. They looked at it and decided to replace it. They came in a timely manner and was courteous and looked at everything that needed fixed and what was recommended for each appliance. During this time of Covid also wore safety gear which I was glad they had.

AC repair. Choice Home Warranty doesn’t wanna cover the repair. This is not the first time I’m having this problem with this company. I understand that the same problem other company is taking care of in the problem I think this company are crooks. They just want our money. They want to get away with it.

I was completely frustrated with my current home warranty company and refused to renew my contract. After doing some research, I decided to try Choice Home Warranty. The Salesman was VERY aggressive and pushy but extremely knowledgeable about the plans. Choice’s coverage and rates were GREAT so I signed up.

Toilet draining into tubs with Smell in both bathrooms and bath faucet leaking. Plumber had to climb ladder On roof with medal hose and unstop the toilets. Bath faucet leaked under the faucet. Faucet replaced and works fine now. The End!

My washing machine quit in the middle of a spin cycle Sunday afternoon. I sent an email on Sunday evening & had a tech here Monday. He was from a highly rated appliance company. He diagnosed it as a bad pump, brought the new pump Tues and all good!

My water heater went out. The techs from Sunrise came the same day. They were very professional. I was very satisfied with Sunrise as the sub contractor for Choice and would highly recommend that you use them in the future.

I didn't receive a policy. I had understood it would be emailed and a receipt for payment. Is it being mailed instead? Also after thinking through things wondered if the quote for senior 5yr plan was still good. If I get another stimulus check I could afford it and hadn't thought of that income yesterday fearing that I wouldn't be able to come up with the money even if I made payments being on a fixed income. Please let me know, Sincerely, Judy **

Plumbing. It is easy to log a claim. The service is quick and the technician is a very friendly great experience. The issue was fixed within 48 hours. My tenant is very happy. With great experience with Choice Home Warranty. Thank you, Choice.

We really, really appreciate the quick attention and resolution to the no hot water issue. The plumbers were exceptionally polite, punctual, and professional about their work. Would highly recommend them, and laud the coverage under CHW. CHW is exactly as advertised on tv.

Bath tub - He came in found the solution and it’s working well with no issues will use again. It stop that Friday well issue was there. They called as soon as home warranty sent to them, made appt, came. I told him what it was. He fix it.

The tech, Bryan, looked at my unit. Help from a service tech on a Saturday - wow! He had me turn on AC after hooking up his test equipment. Checked system out from top to bottom and added Freon. He said he would get back to me on more permanent repairs on Monday. He called me back on Monday’s and said he had authorization to make repairs to stop freon leak. He repaired quickly and my AC was back to working normal. Again - WOW! Thanks.

I received a call from a Choice Home associate to renew my home warranty and I decided to proceed with the transaction after he answered my questions. I was able to complete the transaction by using my credit card and it was great to take care of extending the home warranty in one call.

We found a leak on a Thursday evening during COVID quarantine. We were concerned we were not going to be able to have service completed before more damage occurred. CHW called us within an hour and left us information for the plumber. The plumbing company and CHW had an appointment set up with us within 2 hours! Un-Stoppers, Inc. the plumbing company that was dispatched, was at our home at 0830 on Monday morning and spent a quality 3 hours repairing the leak in the Master Bathroom. The service fee was well below the $300+ repair we had completed. The work was completed better than when we first purchased the home. Not only was the service from CHW and Un-Stoppers, Inc incredibly professional, their response time during a global pandemic was exceptional! Thank you to everyone who was involved and helped us get the leak under control - preventing any permanent damage at all!