Choice Home Warranty Reviews

If you haven’t allowed years to build up with them before you place an order they won’t cover anything!! It’s best to join Choice if you have a brand new house. If your house is an older home like mines. With things expected to already be old and worn when you start the service with choice. They will not cover anything at all!!! Due to the item already being old and worn out!! Which makes no sense when it’s an older home. Go somewhere else. Choice isn’t it for me and my family!! I had a WAY better outcome with Landmark. I just didn’t care for their some of their service providers. But I never experienced these issues.

Great service and completed within 48 hours. My product wasn't fixed, due to age, but assisted with a reasonable payment towards a new purchase. I am hesitant now to inquire about products covered with a high cost. Especially since these products were covered for years.

The tech came out, took apart the washer, found the leak, had a replacement part in his truck!!! Switched out the faulty water pump and now we are back in business. It's no fun having someone come into your home in a time of pandemic, but he wore a mask.

Rachel ** helped me from start to finish. She was professional and didn’t hesitate to answer any of my questions. I am thankful that she made the process quick and easy. Based on my positive experience, I will recommend this company to my family and friends.

The connection with the person was not clear - it was like talking in a tunnel. I did not received a good feeling about being served. I am still waiting for some company to contact me. If I do not receive any contact, I will seek help elsewhere. Thank you for your time.

The service that Choice Home Warranty has shown during this crazy summer season has been very positive.. They have sent very helpful, knowledgeable people who help me understand my very own equipment. The gentleman was very kind and so generous and super knowledgeable in his field.

The technician was very responsive. He was open to coming out sooner than originally anticipated. He checked everything out really quickly and informed me of the problem, blown out lightbulbs. Go figure! Anyways, the service was exceptional! Note: I haven't yet replaced all of the bulbs. Prayerfully, doing so will completely resolve the problem.

My dryer broke on Friday. I put an order form as soon as I realized my dryer was broken. I got an appointment on Monday. Service guy was here by 9. Fixed my dryer in 15 minutes. Very professional and friendly. Definitely satisfied.

Nathan answered all my questions and did provide an option to divide the payment into manageable installments for us. I look forward to the peace of mind that the warranty provides. I received the policy information almost immediately via email.

Great and professionally done! I would highly recommend Choice Warranty for your house. I am highly impressed with how your process from requesting the work to the completion of the work was seamless and stress free. I will definitely feel confident in calling you if any other of my household items that become overwhelming for me to handle. Thank you!

Once the claim was filed I received notification very quickly with date/time of service call for the next day. The tech was able to diagnose and repair the same day. This was the first claim filed with my warranty and was very happy with the promptness and service.

Signed up to inquire and minutes later my phone rings and Amy guided me through everything... she was very knowledgeable about her job and the policy and guaranteed me the best customer service! She made me feel comfortable in my decision so I signed up for a 3 year deal with vip perks... it's important to have trustworthy companies who do what they say they're gonna do... Let's hope I never need them but if I do, I know I'll be covered!

We had an issue with a GFI in the bathroom and the Contractor who came out fixed the issue in a timely fashion and also explained what the problem was and how he fixed it. Will use them in the future if needed. Great job.

Choice would not cover the needed repairs on my 3 year old air conditioner. I will cancel my home warranty. I have been a choice customer for about 8 years, sometimes having 2 houses covered. I will now cancel my warranty.

Harry S was excellent as the 1st contact with your company. He explained the pros of your company, offered some options, answered all my many questions and was cheerful and professional. If my future experiences with Choice Home Warranty are close to the extraordinary experience with Harry, I'm in good hands.

I was out shopping so they called me back later like they said and still gave me a price that was great!!! Not lock into a contract. Love that!!! 10's 10's 10's across the Board!!!! I just also joined hope this keeps up. I will contact the BBB.

Not pleased with the lack of care and concern by CHW regarding my complaints about the previous company that came out to service my washer. To add insult to injury after saying I did not want that company back out, CHW sent the work order to them and they NO-SHOWED on May 29, 2020. I thought that maybe out of good faith that company might would make things right but they did not. I guess my time isn’t as valuable as others.

I chose CHW because of the value. My house is 36 years old, lived in "hard" but is solid. Regardless, at my age, living on fixed income, this Warranty is the smart way to go. My "Rep" was very patient, knowledgable and professional.

Technician showed up to my house and was very professional and polite. I explained to him what problems I encountered with the garage door. He listened and knew what to check immediately. He changed the part and also suggested that I change my light bulbs from LED back to normal bulbs. Great experience.

First try Choice did not have a match. They kept searching and the next day I had an appointment. The service was great. Worker was prepared and sanitized. Able to resolve my issue. The gentleman was earlier than expected bit within the window of time allotment. Very pleased!

The customer service rep we had was very attentive and very helpful. He was nice and kind and helped us to explore every discount possible. I will be recommending Choice Home Warranty based off of the customer service that I received today.

Received great service from Bradley Appliance on our Whirlpool washer and when they had exhausted all possibility of repair, we received an allowance toward purchasing a new washing machine. Very happy with coverage and allowance toward purchase of new appliance. We recommend CHOICE HOME WARRANTY.

Superb company to deal with Home Warranty issues. I had a problem with my AC not cooling down. I filed a claim on-line and within hours got my claim assigned to a technician. I got my AC Compressor replaced in a matter of 2 days. I am an extremely happy customer who will be referring a lot to CHW. There is no reason for my family, friends and relatives not to enjoy the benefits I am enjoying. Kudos to CHW. Talking about EFFICIENT, hassle free claim filing experience.

Choice Warranty dispatched Anchor Air to repair my home Air Conditioner in Gulf Shores AL. Bob ** from Anchor quickly diagnosed a shorted fan motor, drove to supplier and returned with and installed the correct replacement on one try. Very professional conduct from Choice and Anchor. One of my best repair experiences in my 77 years.

New Service Agreement. Greg ** was friendly and engaging. He asked the right questions and never bashed the competitors. He was very knowledgeable and was able to get me a deal that was right for me. I would recommend to friends and family.

I looked at several companies, I choose yours. Despite my telling you not to call because if I chose you I would call you. I answered your person's questions. He sped through the plan. I tried to interrupt because I had questions. He finished then hung up. I called back. The. Person asked who I spoke with, I didn't know, he went on to say it had better not have been???. It wasn't, he said he would connect me. He hung up. I called back, got a recording telling me everyone was on other calls and someone would call me back. It is now 2:10 pm the next day. I haven't received a call. I will be calling to cancel.

Plugged pipe under kitchen sink. Our problem occurred on a weekend and, in spite of that, we had a quick response from Choice. Choice immediately contacted a local company and scheduled an appointment. On the designated day, the technician arrived in a timely manner and solved the stoppage.

I put in a claim two weeks ago about my hot water heater leaking and needed to be replaced, CHW told me Astro Plumbing was coming out, no show, I continue to tell CHW that no one showed up, they finally said another Plumber company was coming out, another no show, email CHW concerning them and they just stop communication with me, I ask for a refund so I can get my heater replaced, no reply. I am still out of hot water and CHW still had my $1100 for a three year warranty, I would never recommend them for anything.

Very good service information provided. Knowledge; Considerate; Helpful; Pleasant; Understanding. Not pushy; Polite; Took into account money concerns; Explained warranty coverage; Explained additional coverage and fees available. Encouraged to consider advantage of VIP coverage. Provided easy availability for needed contact information; Provided opportunity to get contract and policy; Telephone number provided.

I was told it was a $60 charge but the guy Who came out to repair it charged me $113. Nobody has gotten back to me from Choice Warranty To figure out why I got overcharged. I have made two phone calls and they said that they would get back to me to resolve this issue.

Hello! I have contacted CHW multiple times with detailed accounts of my A/C not working. I receive more times than not, generated messages as the response. In addition, the company CHW sends out, Lynnco, HAS NOT accurately diagnosed the problem. The first time Lynnco came, they said the unit needed a new power board. When they came the second time to install the power board, they determined it was not the power board. Over a week later, Lynnco came again and said it was low voltage. CHW dispatched an electrician. The electrician said the voltage was absolutely fine and there was nothing wrong with the voltage.

Dishwasher stopped midcycle two days after last use. Placed claim online and had an appointment scheduled for 3 days later but technician called later the same day and said he was on his way. The results of the service call was it was more effective to replace the dishwasher than repair it. Was made an offer but wasn't satisfied with the amount and contacted local Choice representative who worked the issue and got a more favorable result. Can not say enough good things about Christina in Huntsville and the effort she puts in to everything she does for her customers.

Owner claimed and reported the precise (known) cause for maintenance without checking excluded coverage. Claim was not valid. Technician was sent regardless of invalid claim, thus costing service fee. Technician confirmed claim was correct. Owner requested review by Choice Home Warranty.

Seth was the first person I spoke with - knowledgeable and eager to assist me, checking with manager to confirm discounts. Patient with me while I contacted my sister to confirm order. When calling back spoke with Kevin and he completed the application for the warranty for Mae **.

Choice Home Warranty has always provides great service. When I filed claims, they get right on it finding a specialist in whatever area is needed. I would recommend them to anyone and as of now will give a score of 10 meaning greatly satisfied with their service.

Oven and thermostat. I am one hundred percent satisfied with the service. Technician scheduled an appointment at my convenience and arrived on time. Parts had to be ordered and technician returned within two days and problem was fixed. I would definitely recommend Home Warranty to anyone seeking coverage for their home.

Spoke with Ralph. He answered all my questions and had great knowledge of his job. I did signed up for 3 years and looking forward to be a customer. In fact I told my sister's about Choice home and now they will be calling.

The technician practiced CDC protocols, was extremely courteous and professional. He temporarily fixed the fridge until the part came in and then came back and quickly replaced the old part. He had to spend a great deal of time using steam to thaw the unit before he was able to get to the sensor. He cleaned up after himself. He seemed knowledgeable. He spent all that time steaming the unit so that we could still use our fridge until the replacement part came in. Once the part came in he called to stop by to fix the problem.

The plumber called the day after I placed a claim, he came out the following day and repaired the water pipe in a short period of time. He was nice and professional and cleaned up after himself after the work was completed.

Quick response to the claim. They had an opening a few days before the actual appointment. So they called and asked if it was ok to come. Of course I said yes. They quickly found the issue with the AC and fixed it immediately. Thank you.

The detergent tray was not draining as designed. Detergent tray would continue to stay full and even fill up with water and not circulate threw when the wash cycle was on. The first tech from (Priority Appliance) arrived as scheduled did some checks made some adjustments washed off a float put it back together said it was repaired, charged me and left. Didn't bother to run a cycle test. Thinking it was repaired we started to wash and after the first load we checked and behold the detergent tray didn't drain and now accumulated even more water.

I just moved into my house a week ago and my dryer broke and my sump pump needed to be replaced. I received my Choice Home Warranty upon closing. I placed 2 service request a on Saturday morning. By Wednesday both jobs were completed by 2 very efficient friendly people. I never expected this to happen so quickly. I'm very impressed thanks!

Placed a claim for a cracked inducer housing unit in my gas heater that was found by a technician servicing the heater. I filed a claim with CHW but was denied because they said I had an outside technician do the repair work. I filed a dispute stating that the cracked inducer housing was not repaired, only found during routine maintenance on the heater. I was asking for CHW to send a technician to repair the heater. I had to call CHW to find out who my case manager was only to find out she was assigned 2 days earlier.. I called her, left a message, but my call was never returned. Still waiting for a resolution to my problem, 4 days after submitting my claim.

This was my first repair call since joining Choice. This is my second time with Choice, I originally joined and never used the service. My son had service with another company that did not have a service fee. I canceled after several months. I did not receive any type of compensation which I sort of expected. I rejoined after my other contract ended, (company no longer offered services). I had researched and discovered that Choice was highly rated. My first visit was not what I hoped it would be. It has been a warm summer and I was told someone would be out on Tuesday five days after I phoned. It was disappointing having to be without air conditioning for five days. The good news was the technician showed up a day earlier than expected without any prior notice. I overlooked that minor inconvenience because I was happy he came early. He was courteous and resolved the problem. I have no complaints.

I filed a claim for my water heater. The claim filing was simple and quick. I received an email with the appointment information within hours. The Plumbing Technician was prompt and courteous. They addressed my concerns and serviced the water heater with additional instructions and suggestions. Loved the ease of filing and handling the claim with CHW.

I have was renewing a policy at ** Where my daughter lives and took out an additional policy for my personal residence. Was not told service calls had gone up, my policy for ** service call $60 and then I got email on ** and it’s $65. Have not gotten explanation. Stayed on hold 30 minutes.

I cannot tell you enough how horrible my experience with the warranty company has been! From having to wait an entire week for service then to find out at the actual appointment time that the company was not going to come because they would not deal with your company due to not being paid in a timely manner. Then had to takeoff work again! Spoke with supposedly the head of customer service and was not allowed to talk to anyone higher than him. He was not what I would consider to be customer friendly!

First let me say that Keisha ** is a terrific sales person and worked with me to insure that I got the coverage I needed, at a price that I could afford. The 5 year program, though a good sized outlay upfront, seems like a great program. After a year with American Home Shield, which was very disappointing, I'm glad that I made the switch. My primary home as well as my 2 family rental are now covered, with no worries for the next 6 years! Hopefully their service will be as good as their sales people. If not, I'll be here to update my review, but I'm feeling confident that communication is going to be far better here than it was with American Home Shield. If you're considering both companies, RUN to Choice.

The repairman was promptly sent. When he said dishwasher needs replacement, I was immediately sent a cash offer from Choice Home Warranty. Unfortunately, the amount was 179.00, only enough for delivery and installation. I called to decline this amount. I was given someone to look into claim. She didn't contact me. I called her twice. She did end up getting increased amount of 299.00. Not enough to replace a dishwasher. I'm still waiting for the check. She did say it could be 8-10 weeks. I was hoping to wait, and do review then. I would have rather had them replace the dishwasher with something comparable to what I had. It still costs me 150.00 for delivery, installation and haul away of old one, plus remaining cost of dishwasher. Maybe I misunderstood the coverage.

AC issue and repair. Got support and issue was rectified. Only got issue with contractor as he didn't show up on time. Overall I like Choice Home and definitely I will recommend to all my known friends. Technician who came is very knowledgeable and he fixed the issue within 15 minutes.

After putting in my request, the response was almost immediate!! The repair was scheduled overnight, and the repair man (Nathan) arrived the next day. He was extremely personable and helpful. The diagnosis was quick, the part was ordered, and the repair was done very quickly. EXCELLENT!!

The repairman was very helpful and was quick in getting to our home...came THAT day! He was knowledgeable and did what he could to fix the problem so I could use the machine soon after he left. Appreciated his accommodations! I was also very pleased with the communication I have received form CHW...they have been thorough and professional. I feel in the loop and know what's going on in every aspect of my repair.

Microwave. So far everything is great, good respond and got a vendor on time and good on the appointment. Still wait to see what is wrong with the microwave, to see if it needs work or needs to be replace.

Both technicians were great! Respectful, friendly, and fast. I would highly recommend both. Both wore masks and practiced appropriate distancing. My new garage door opener is fabulous and I am waiting on my new ice maker which had to be ordered. The claim process through Choice Home Warranty was incredibly easy and quick.

Freezer defrost not working. Very kind and knowledgeable and fast technician assessment from Joe’s Appliances. It’s been over a week and I’ve heard nothing from the technician or Choice Home Warranty. There needs to be followup on your part to get faster resolution of claims.

Electrical. We had great customer service and the company came out earlier than expected. The repairman showed us what was wrong and after it was fixed he made sure everything was working before he left. We couldn’t be happier with the service that was provided.

I called in on the 20th of May with a problem with my well and it should be covered because I paid extra for this to be on my contract, I was told that I would be getting a report with whomever would be coming out to fix the problem. I received the information later on that night with the CHW Tech that would be coming out but it wouldn't be until the 26th, I tried to call the tech but had no success nor did I have any success when I tried to call CHW back because I didn't have any water at all and I needed this checked before the 26th but wasn't able to talk with anyone.

Technician came out the the house and as quick as you can blink your eye the problem was diagnosis and fixed before I could even get a word out, the tech was very professional and courteous, he explained all that went wrong and gave me some tips on keeping my ac unit running smoothly. Great Job.

The tech was OK - at first didn't want to come up to the 6th floor in our condo - wanted me to take a picture of the unit description so he could tell what to bring up to service the unit. I told him I could not produce a picture and he would have to come up. He complained about the street parking etc. Finally he did come up and said the heat pump was some 15 years old and on its last leg. He put 4 pounds of freon in the unit and couldn't tell me how long it would last. My feeling is we need a new A/C unit and I would like to do that before renewing with CHW. Pleasse advise.

Microwave went out. Had to go buy one and find someone to put in. My past warranty company did all of the leg work? Not sure if I will stay with this company after my contract is up. Customer service was very nice.

Heat pump repair. Very pleased with the prompt scheduling of my repair. Always There. The company who did the repair and their technician was courteous, showed up as scheduled and did the repair promptly. So far I am very satisfied with my service.

Needed A.C. repaired over a holiday weekend. I found someone and Choice and I worked out a plan to get it repaired quickly. The agent worked hard to find a plan that both side could live with. It comforting to know you have someone to turn to when things break.

My AC unit is 20 years old and has a leak from the coil. A tech from Choice came out twice and finally my unit died. Choice refused to pay for replacement because of debris and wheels unbalanced. The tech did not say that at all. I tried to appeal my claim with Choice and nothing. No callback, no email, and cannot get a hold of anyone.

Hello. I started my claim on 4/23/2020. I have had the technician out to my house 3 times already and my dishwasher is still not draining. Since this problem started (over a month ago) I has used my dishwasher 4 times and have had to take dishes out and hand wash them 2 of those times. I am not sure what else needs to be done to fix this or if the dishwasher needs replaced, I just want it fixed.

The people at Choice Warranty are very nice and helpful, I just wish some of the people they use were. Our dishwasher broke and Choice got someone out here the next day, he said it was the lock on the dishwasher and that he did not have with him, he said he would order it and be back in Two days. A month later we had still not heard from him.

I would advise anyone looking for a home warranty to consider Choice Home Warranty. They have handled several issues I had with a couple of my appliances very quickly. You couldn’t ask for a better company to handle your home owner issues.

My A/C went out at my rental property. You sent a technician out. It has been determined that the unit needs replacing. I am in agreement with replacing it. I've been unable to reach anyone in reference to this matter.

Air conditioner not cooling. Service provider was courteous, knowledgeable, and professional. He was able to correct the condition in a timely fashion and left the area clean and picked up. He called prior to coming to confirm appointment and called when he was on his way.

Buyer Beware! I had my hot water heater go out on May 25, 2020. Today is June 2, 2020 and I am still without a hot water heater. CHW sent a Technician on June 1st and was told we needed a new hot water ok fine. I was told it could take up to 3 days. Ok, no problem... Well guess what... Still no hot water heater. I have called numerous times only to get the run around. I was told the plumber's charges would be $300.00... These charges were bogus. The plumber himself said he never gave CHW that amount. I spoke with a Manager today and was told it could take another week or so due to supply of hot water heaters... HAHAHA yeah right! So, here sit today no hot water and no help from CHW. So, if you are looking for a reputable company RUN FAST!!! Don't waste your time or money!!! Back to taking cold showers...

Refrigerator coils freezing up. Person was very knowledgeable, great manners, was on time, was courteous, professional and would definitely recommend using them in the future for any of my repairs and great service definitely. Am glad I signed up for this program. Thank you for such a great service opportunity that I find trustworthy and worth the cost to get started during the Covid19 crisis.

The person I spoke with, Leo **, was helpful and courteous and professional while helping me to choose my package. I am very pleased with my decision to choose this company. It is good to know that if I need help with anything covered in my package that help is only a phone call away. Thank you.

Shower replaced. The job was not completed - Construction paper at the edge of new tiles was still exposed and was not painted over. Tiles adjacent to shower were cracked during work and were not replaced. Clean up was poor. Debris was left behind.

You guys change the tech on us. Now we have to pay for another 85.00 for another tech to come over. How is that fee is my problem. I sure didn't change for another tech to come over. You guys should pay for that otherwise I will go with some other company and cancel my account with you guys. This is completely nonsense.

A Accurate Air Conditioning & Heating did the service on my unit. They were on time and fixed it perfectly. The tech was very professional and explained everything to me. If I need service is needed by any of my friends I would definitely recommend them and Choice warranty.

Refrigerator Repair. We are happy with the quick response. I made the request via their website on Friday afternoon. The following day the repair company called us to set the appointment and next day service was done. Choice Home Warranty understands our need. Their website is very easy to navigate, simple. The technicians who came in were very professional as well.

My heat pump slowly decreased in its ability to keep the air conditioning cool enough this spring going into summer. It had run out of enough coolant. The technician they sent was very thorough and took the time to make sure all was working right after the repair.

I do not feel this company lived up to its contract to repair or replace covered items - the first offer was lass than 50% of replacement cost - the second (and final offer) is $250 - still well short of replacement cost with the cheapest washer and installing it myself. I will not recommend this company to others considering a house warranty.

Plumber - I would definitely recommend him to my family and friends. He explained what he was going to do prior to starting his work after he determined exactly what was needed for the job and then called to verify what was covered. He then fixed the problem completely. This service was completed it in a timely manner. Thank you.

Thank you for the quick response to my request. VR Heating was outstanding. Very respectful, courteous and knowledgeable about the units and what was going on. I do have 1 issue I want to address with Choice. We had this same problem about 8 months ago. Choice's recommended solution at the time was to add refrigerant. This time, once again, the solution was to add refrigerant. There's clearly a leak. The coil needs to be replaced. You guys just hit strike 2. I will again likely be calling you guys to come out here by end of summer. If you don't replace the coil a that time I will be cancelling your service and reporting you to the BBB.

First assigned technician never called never showed. Message from CHW stated that I didn't keep the appt. I I never left the house all day. A second Technician was assigned and came out Friday, got PAID and told us the oven was not repairable. Message from CHW this morning, Tuesday, was that repairs were authorized. Still no word regarding our broken oven!

Pool Repair - I contacted Choice and within 24 hours I received an email with the vendor name of who would be contacting me to come to my home to access the repair/work. I was very pleased with the response time!

Company came out to determine the problem as related to the refrigerator. It was determined a new compressor was needed. Choice Warranty approved the part but the company never delivered the part. This was over a month ago. When I called Choice Warranty Saturday, May 30th, representative asked me, "Why haven’t you called earlier". She told me Choice would get back with me by today (Monday). I suppose I need to call them back. Not happy with this particular claim. I’m not a happy customer.

A nice young man came out and evaluated my refrigerator. He said it was not fixable. Choice Warranty offered me $499.99 to settle the claim. I am supposed to get a replacement. I can not buy a refrigerator for $499.99. This has been going on for a month. I have called numerous time and cannot talk to anyone. I am a really dissatisfied customer

Assigning the claim was quick, but the the outside temp was about 107 degrees so I called 5 star to see if they could schedule the appt. for the following day instead of the day after. Since my mom of 83 yrs. lives with me and the house was very hot, around 95 degrees. The person I made contact with was very understanding and tried her best to up the appt. but she couldn't. I appreciated her effort. The technician did his job very quickly and efficiently. The A/C was up and running in no time.

Agent was knowledgeable and able to find the best option for my needs. I was impressed with ratings and the professionalism. In short, I made the decision to not renew my policy with another Company and signed up on the same call.

I called to request an appliance repair person to come and diagnose my refrigerator’s problem. They came promptly and correctly diagnosed the problem. Then they ordered the new part for my refrigerator and repaired it in a very timely manner.

I want to commend Choice Warranty for their excellent service I just had. It did not take long at all for them to connect me with a very good air condition repair company. They came out the next day. The person who came was very knowledgeable. I am so glad I had this warranty.

One of my air conditioning units was not working on Friday the 29th of May, so I opened up claim on Saturday. The same day they e-mailed me back that a technician would be at my home the same day from Nationwide Cooling LLC between 3 and 8 P.M. The Tech showed abut 5:30. The Tech's Name was Daniel. The Tech was very polite and professional and quick to point out the problem. I would highly recommend CHOICE HOME WARRANTY TO OTHERS, Jesse **,

I called to put in a claim on May 18, 2020. It is now June 1 and my problem has not been solved. It took a week to have a service representative come to my home and was told another 7 to 10 days for the part to come in. In the meantime, my refrigerator is making a louder noise.

Terrible. Wanted us to get a contractor and pay them. They finally sent someone and then denied the claim. Never use this company. We told the realtor to find us a different company and I will not refer to anyone. Don’t waste your money.

What I thought was a broken garbage disposal, turned out to be a problem with the electrical outlet. A-1 Plumbing came out first and then realized that I needed an electrician. They took care of letting Choice know and later that day I already had an appointment set with an electrician. Agape Electric came out and was able to fix the problem right away. The technician was wonderful and worked out a time that was good for me. I was so happy with both companies sent to my home and would recommend them and Choice Warranty.

Agent was very friendly and professional. He answered all of my questions and concerns. The purpose of the call was to get the home warranty. The choice was to go with another warranty company or to go back to Choice.

Stove broke, Had repair man come and look at it and they could not get the part. Repair man submitted for replacement and did a great job. Received an email stating that I was approved for replacement and authorized $449.00. A comparable replacement unit is at least $989 + Tax (wall oven 24WX30H). I declined the offer and it took me three days from that point to get in touch with someone. 1 day once a case manager was appointed, Lori was able to increase my offer to $599, I accepted as I needed to move on at this point. My oven had been broken almost two weeks. I feel like the company was just trying to reduce their exposure and move on by offering me $449 to replace a $1000+ unit at replacement cost.

Could not get a hold of anyone at your company. Took hours. Finally you said we should find someone to come. We found a plumber in our town to come. Completed the form with the amount charged. You approved it. I will rate you again after we received payment from you if we do.

The refusal to cover to pay for The Garage door opener - operator was unfair as for a customer - the garage door parts which ever is covered and payable should be paid by claim. I am still waiting on refund amount for cancelling my warranty Policy #: ** as the case manager and I discussed almost a week back. Can you please check and confirm when I would see refund credited back to my credit card used to pay?

Choice Home Warranty was very prompt in getting Service Mechanical Heating and Air out to our home to repair the heat pump which was not cooling. Service Mechanical H&A corrected the problem and we are very satisfied. Thank you for taking care of the problem so swiftly; we will recommend Choice Home Warranty to others.

The service agent which checked the unit explained that the unit should be changed. The report from Choice indicated that they want the servicing company to change coil and some minor parts which most of the cost (over $1,000) of service will have to be paid by me. The unit is bad (based on your service agency) and should be replaced, now it seems like, due to the cost of changing the unit, you are trying to do a temporary fix and transfer most of the cost to your client (me)! I hope that someone from your company contact me this week since this will not be acceptable! Thank you.

Air conditioner. Their workers are nice and friendly, they always show up in a timely manner. They work hard and fast to solve the problem. I would tell anyone to get Choice Home Warranty. They always call telling me they are on the way.

Had a backup in the laundry room; gentleman from Benchmark came out and identified the problem(s) immediately. He was very personable and took on the problem quickly. Very courteous. We have been directed to this company before, and have always had great service..

After 3 visits it was determined to replace my refrigerator. Although it took several visits to determine this I only paid one service charge. This is probably my 7th claim in 3 years and just like all the others it was handled promptly and professionally.

The first plumber Choice Warranty sent didn't have the equipment to unclog the drain and would have charged me $138.00 more. I called Choice Warranty and they said they would not pay the extra charge. Choice told me they would call me back when they found another plumber. I waited 2 more days and Choice did not call me back, so I called them. They sent a different plumber 2 days later. I was very satisfied with the second plumber- Lenny Ds Plumbing & Drain Cleaning. I highly recommend Lenny Ds Plumbing and Drain Cleaning is highly recommended - Davenport, IA.

I found Choice to be the better of all companies I checked out. The price and coverage was the best and the co-pay was reasonable. Frank ** was very helpful in explaining everything and returned my calls promptly. He helped me pick the right coverage for my home without pressuring me to buy the most expense policy. It was a pleasure to work with Choice.

Dryer keeps on breaking down and I have to keep calling to get it fixed. I think it would have been cheaper to buy a new one. It's so hard to call and talk to a agent, I was hold for 45 minutes before I could talk to someone and I still didn't get nowhere.

Tech came out and the unit in the house needs to be replaced. Choice said it will take 3-5 business days to get the parts. We dealing with high temperatures. Why don't they let the contractor get the parts? I would have had my unit fixed the next day. Very unhappy right now.

Customer Service was Awesome. I was trying to cancel my contract because I thought that the Home Warranty that I had was better, until I heard from the Customer Service Rep about how Much More that Choice Home Warranty had to offer, so he Changed my mind for the Better, and I stayed. Then I called the other company that I had and they didn't even cared that I was cancelling their contract. It took less than 2 mins to do it. So, I really know now that I made the right decision to stay with Choice Home Warranty. Thank You.

The technicians worked very hard to fix the problem. They tried repeatedly to find source of problem. They did stop the leak and resolved some other issues. However, they said it might be a temporary fix. So, we shall see. I was pleased with their effort. Time will tell as to whether it is really fixed. I would have been more pleased if they had replaced the unit. Should be covered by warranty!

I very pleased to see you made a change on not having Abilene Appliance Service to come out again after they did not show up on 2020-05-30 or did not even call to let me know they were not coming out to fix the dryer again. I thank you for having Sears service to come out, again THANK YOU so much.

Very disappointed! Only way to connect CHW is by email, but received fast response. First company assigned to me had a D- BBB rating with over 5,000 complaints, I refused them. Second company assigned that came not much better, first tech could not figure out what failed & in fact may have caused additional damage. Always on phone with someone. He left & company emailed a senior tech would come the next day to confirm problem. This tech was at the wrong breaker box, claimed air handler was in garage in his report. Both wrong as he was at wrong breaker box & air handler as we have two units. He was however checking correct outside ac unit. When he left he left door open to breaker box in garage (correct box was outside on same wall as ac unit). Panel cover to ac unit leaning against ac unit & all screens missing. Did not replace covers on two boxes where wires came into from breaker box.

The salesman was nice and the coverage of the insurance of the appliance coverage and if a stove or any other appliance can’t be fixed it will be replaced with a new one. Plus the salesman is polite and answer all questions.

I had to contact Choice Home Warranty about a appointment that I was to have on May 22, 2020 but they never showed up. I contact home choice warranty and always responded every time. The lady from choice went a step further and called me on 05.30.2020 to ensure me of my appointment AND I WAS THANKFUL???? FOR HER CALL SO THANK YOU TO THE REP. You were awesome. They showed up????

Air conditioning repair - Their outside Service Tech responded within hours and closely examined the unit. They took pictures and submitted them to Choice. Upon inspection they authorized a replacement for the unit. No haggling, no excuses. Best thing I ever did was paying for this service!

Very good experience. Service man was very polite and knew what he was doing. He was very quick to come out and take care of the problem. Will ask for his company in the future. Had no problem with set appointment.

I have a claim. The technician has not provided any report even when asked. I have no AC at my home for more than 2 weeks and the response from case manager is very poor. I had to call many times to understand the resolution. I was asked to do maintenance and not sure why they stopped ac. When asked they say maintenance is not covered. Technician tells me something. CHW tells me different thing. It takes weeks for a person to come and check the home. Thanks.

Lane Plumbing fixed my leaking toilet. They had to order a new part for my 'low profile' toilet. The whole project took 5 days, that included just 3 work days. Good job, well done, easy to work with company. Choice Home Warranty was easy to work with too. Communication via e-mail kept me posted as to the status of the work, the approval of parts required and the scheduling of the required work. I'd be pleased to recommend both the contractor and Choice Home Warranty. Thank you.

You dispatched an ac tech to check my system. With very little information you concluded that I had not properly serviced and maintained my system although last year you had a tech come service my ac with freon and a coil cleaning and determined the system was just fine. The system is 26 years old and needs repair due to normal wear and tear, not poor maintenance. Choice should repair it.

Francis **, your customer service rep. was outstanding in providing detailed information which convinced me that switching to Choice Home Warranty was right for me. In fact, in today's world, it is so unusual to have the pleasure of dealing with a person who seemed genuinely interested in service! Choice offers what I want for my wife and I.

It has been over two weeks and no referral, or contact from a repair person, I need these items fixed or replaced. I don't know what else to tell you, I have called twice with promises, to do something within 24 hours, so far no results.

I had to get my own plumber and paid cash. All I received were excuses from CHW. Will not recommend nor use your company again. I am cancelling my contract. I don't understand how to have the company that I had do the work to send in the info of what they fixed.

My fridge broke down on Saturday. The repair person wasn’t scheduled until Tuesday. This process doesn’t work for me. My food spoiled. I didn’t get reimbursed for my food .. I can’t schedule covered items failure but you can schedule immediate service. Fix this process.

Our A/C stopped working and it was close to 90 degrees outside. Choice sent the repairman within 48 hrs and the problem was fixed. The repair was free except the usual $60 for a visit which I consider a great deal all things considered. I've had several home insurance companies over the years but Choice is definitely the best.

Initial workings with representative Jems was most positive. Professional in answering my questions and explaining all the options available. My only issue is that the policy has numerous pages with colored sections of policy that I could not print off. Not all people have printers that print colored data.

Outside faucet -- Was not covered by my policy. The contractor wanted $165 for a ten minute job. I declined, but am still disappointed that this small item was not covered by Choice. My other issues are being addressed, but require some time for parts delivery. I will notify the service technician when the piece arrives.

Refrigerator not working. Called for repair - It can not be repaired. The claim was processed for a cash payment towards replacement of a new one. The repair person came out within 4 hours after my call to Choice Warranty. My call to choice warranty was made in the evening at 8pm EST and customer service person was knowledgeable and extremely helpful to get our repair started and some out first thing in the morning.

My household consists of 3 disabled adults including a 104 year old Grandmother. Do to the pandemic we have quarantined to keep her safe. 5/25-water heater stopped working, claim was submitted, a repair company was assigned, Then we the company and received an email stating that for the claim to proceed I need to agree to pay a flat rate of $400 to the Repair company. The company Owner is as confused as I so CHW Which I Have been a customer for over 5 years and my new Paid in full contract expires 3/2022.

Repairs to A/C unit - Fairly prompt response. Good work in good time. Knowledgeable, polite and competent technician. Technician gave good notice of arrival time and arrived within the "window" given. Keep up the good work. If you keep up the good work I will not hesitate to recommend your company to others.

The filing of a claim is a simple process. Vendor provided excellent service... Quick, professional, thorough and responsive. As a landlord out of state it is comforting to have a home warranty company that I can count on to provide service to my tenant on her schedule. Vendor kept me informed the entire time.

13 days and they could not find a tech and they would not return my call backs and tell me. Finally found my own tech and then they made the process impossible to follow. Still do not know what the status is. Got a text that it was approved at their rate but what is that?

Was very helpful in explaining and making recommendations and specials. Very knowledgeable and friendly. No pressure in making decisions on which program to enroll in. Very quick to give me information and to email me documents that I could print. Was willing to remain on hold in order for me to check funds available. Will recommend to friends and family to purchase policy.

Bathroom: bathtub drain had a leak. The Tech took care of problem so it good so far. He said if it starts back then we have a bigger problem and price so I’m praying that won’t be the problem... Thanks **????

Wednesday we did contract with you over the phone, my husband was very clear he was unhappy with the service we had and wanted to change for you, but we needed the contract and services to it sent by email. The nice guy took our payment but no contract. No. Nothing has been sent for us to review, if we are starting like this.... Not a happy customer!!!! Maria **

Rep was really helpful and helped me to decide what was right for me. Offered discounts that I was satisfied with. Time will tell if I need to make a claim if anything goes wrong. Would recommend at this time.

My Samsung dishwasher leaked water. I called Samsung but they could not find a repair person where I live so they said, "You're free to call one yourself." I remembered that my son had gotten choice home warranty so I called them. They found a repair person. He was great. Had to wait a few days but he was very nice and gave me some information I did not know and was very helpful. It only cost me 60 dollars.

Our A/C stopped blowing cold air and we put in a claim. First Class Air came out and assessed the situation and determined it was the condenser capacitor and it was fixed with only a payment of our policy deductible. Would definitely recommend Choice Home Warranty.

Terrible experience with my Microwave claim. First off You could not find a company to service the unit. I had to do that on my own. The company charged me $175 to diagnose which I was only reimbursed $100 for. Then I had to prove to Choice what the diagnosis was and how much which turned out to be $750, this took weeks of time before Choice offered me $279 for a new microwave which was insulting since the unit cost me $1299 new and would now cost me $750 to fix. So overall the warranty that some kid sold me on a Saturday morning was not what I expected. My advice for Choice would be understand your customer. Ask what type of appliances they own before you tell them, "You are covered."

After the Service Man finally made it; I was a little unhappy ???? because it was 3-4 days before they were able to make it. Due to the Holiday! Other than that everything was good. Thanks Carolyn **. Ticket was left open because Air Conditioner did not making noise like before. Today is Friday and still have not heard the noise anymore. Again thanks (Carolyn **).

I am not at all pleased with the Home Warranty. I had a home inspection completed. Home inspector found some things about the AC he didn’t like. As part of our closing agreement an HVAC technician came out. He worked on the oil heat and checked over the rest of the system saying all was good and within standard specifications. He didn’t document and pressure or anything for Freon leaks. Fast forward, we move in everything is working for a few weeks and the A/C stops. The warranty folks send one of their folks out to look at it, and he finds its frozen and must be out of Freon.

Sent a message to Home Choice regarding my house drip system leaking (water going down the street). No one called letting me no that it’s not covered. Two days later, I had to call to find this out. Now I have to call someone else. I hope no one calls me when it’s time to renew the contract.

Marcus deserves and A+ for getting me a home warranty plan for a rental property for a new purchaser. In error, I originally gave him the wrong address. He was able to fix it immediately and made sure I received the corrected documents.

Paid in full for two Total Care Service Warranties for two rental properties for 6 years. Salesperson stated that with the Total Care Package, all appliances and systems will be insured for 6 years on both properties. I informed the sales person that my Air Condition units were very old, and the Freon was the R-22 rated Freon that is no longer made, nor is the industry longer allowed to replace the equipment for R-22 Freon. Salesperson assured me that the A/C unit would be replaced once it no longer functions correctly. Within four months of the coverage date, one air condition unit stops working; so, I made a claim with this company. I had two independent contractors go out to the property before and after their 'technician' to get more quotes on the equipment, and better understand the problem. Choice Home Warranty denied the claim citing the arbitrary 'maintenance' clause in their multiple 'Exclusions' section. (Often cited).

Sadly my experience with you was great for 3 years until our latest claim on my air conditioning leak. Long story shorter it has been a series of miscommunication and non communication. They refused to authorize the necessary testing to pinpoint the leak unless I pay part of it.

Choice Warranty sent a company that completely misdiagnosed my AC issue and they subsequently denied the claim because of it. AC company refused to call back with explanation or estimate to repair. Reputable company diagnosed within 5 minutes the correct issue which would have been covered by the warranty. Now I'm out over 100 dollars plus the fee they originally charged for coming out only to misdiagnose the issue. Filed complaint. Have yet to hear back about compensation.

Electricity failure in 2 bedrooms. Some of the lights-fans-outlets were not working. The Technician came, checked the breaker box and found nothing wrong with it, after entering the bedroom, he inserted an electric probe and ¨Bingö¨. He diagnosed and fixed the problem within 5 mins. A big ¨Thank Yoü for a job well done¨ even if it only took him 5 mins.

I’m very disappointed with the handling of my claim. Yes, it was approved right away, but to make my family wait two days for a replacement water heater is unacceptable. Maybe all of you reading this would like to TRY and bathe in cold water out of a pot with a wash cloth. Seriously?! Why couldn’t the techs go immediately to their warehouse or a Lowe’s/Home Depot and get one immediately to install. That is not customer service. I’m sure my claim will slow down even more after you read this and if that does happen, I will cancel my membership and find someone else. I was told Old Republic looks after their customers better than this. NOT HAPPY. Also having to pay for other small incidentals not covered doesn’t make me happy. Almost $200 it will cost me. When a person gets coverage, a reasonable person would expect COVERAGE. Not this nickel and dime crap.

I was satisfied with the experience that Choice Warranty service had provided. The phone calls giving updates for arrival and text messages letting me know when coming were very helpful. A lot of businesses don't keep you informed from beginning to end.

The washing machine is wobbling Bad when it is spinning. It needs to be adjusted in the bottom. The job was never done. Sears has to reschedule the appointment 3 times and I have to pay somebody for each time they reschedule just so there is somebody at home. This is the first time I use this service and I was so dis-appointed.

Had some Plumbing issues and water leaking in to the wall and ceiling downstairs. Plumber was great! But, collateral damage is not covered under the Warranty! So, now I have to fix ceiling and wall damage out of my pocket. Plus, plumber Won't caulk what seals they broke....Makes no sense to not complete the job! Other than this particular situation I would recommend having the warranty!

I called to ask some questions on my claim and was told, by an automated voice, that since there was a high volume of calls that I could opt to have a call back without losing my place in line. That was 24 hours ago. I have since sent an email without a reply.

Choice Home Warranty Company are liars and thieves. Save your money and do business with another reputable company. They couldn't after 8 attempts get a repair technician out to repair our Sub Zero refrigerator. We had to find our own authorized tech. Our second claim was our GE Adora washing machine. They decided it would be replaced. Yet didn't pay enough to replace it, $600 out of the actual $1050 it cost to replace. Our most recent claim on ac unit was a cheap simple fix. That's the only reason it was repaired. Absolutely will never recommend them to anyone else. It's sad that 2 family members purchased multi year contracts from our recommendations. That will never happen again.

Ice maker in my refrigerator it's still not working. Sears came by yesterday and put a new one in. Still not working. Trying to get ahold of Sears to come back and fix it. If you can't get a hold of Sears have them come back and fix it.

Lady was nice but didn’t have mask or shoe cover to put on before she came in. Not sure what the guidelines are. But she was great.. I don't understand if you put a hole in the wall how that is not covered. That just doesn’t sound right. The whole job should be covered.

I had American Home Shield for almost 15 years and they don't even come close to the service CHOICE provides. The speed of getting a request reply is superb and the technicians they send are top notch. I had 2 different issues within 2 weeks and the response and resolve were excellent. I have told many people about CHOICE and have had 1 person join with 4 units and my neighbor is on the verge of signing after his sump pump went out and found out how much and how long it took to get serviced. This is a fantastic company to deal within the time of need and they reply right away, unlike AHS and they cost less. How can you beat that?

Just started with Choice, will see how it goes, so far, my experience has been positive, my policy doesn't start for 30 days, but after that period, and if I have to use their service, I will either recommend or not recommend Choice.

Garage door did not close. Technician came on time. He knew his work and finished the job efficiently. I was very satisfied with the service. He cleaned up after doing the job. I would recommend him to others.

I was sold false information when I bought the policy. When I try to call to ask questions there nobody to answer phones call??? Why is that? But I can get these random emails? I’m very frustrated and not happy right now.

Air Conditioner. Air handler wasn’t running. Went online around 9 pm Tuesday evening to file my claim. I had an email response from Choice in the morning and Nationwide Cooling arrived around 10 am in the morning. Analyzed problem, replaced the condenser. Great customer service. All is good!

Garbage disposal. The disposal began leaking, and the company came a day early because of a cancellation, and the tech was very polite and efficient. He got the job done, and I am a happy camper. I would like to see this company come more often instead of other companies.

Freezer repair. Worker was very professional. He knew what was needed to complete this project and he immediately finished his assignment in a timely manner. Worker was very friendly. He represented his employer in a respectful manner. I would recommend this worker to anyone who needed repairs.

Easy Signup. I spoke with several different companies and was most impressed with Choice because of the professionalism that was shown when I got my call. He was very well informed and answered all my questions. I have dealt with home warranty companies for years and would not be without one.

Put claim online, within 20 minutes had a call with appointment set up with a plumber. Next day had the plumber arriving, on time, clean work, using a mask all the time. He brought everything needed to fix the washer. Can’t be better than this. Thank you.

Issue with the AC unit. Always extremely pleased with Choice Home Warranty, We have had them for several years and they never disappoint. Whenever we contact Choice, our claims are handled quickly & efficiently. The companies they have in their network, have always been a wonderful, honest & efficient. A fantastic representation of Choice Home Warranty! A+ all the way!

A/C not working. When I submitted an on-line service request, CHW responded very quickly (like only a few minutes) with a service date and time. The tech that came out was very neat, cordial and professional. I recommend both CHW and the company that serviced my A/C.

I placed a claim. The company came out promptly and indicated that they would have to follow up with Choice. I received an email shortly after that. Stated that it was declined. I was directed to the section explaining. All of that was unfortunate but Choice made the decision. I was told that I would be assigned a case manager. I received a prompt email. I have made 2 calls and 2 emails and have still not received a response from the assigned case manager. Meanwhile, my item is still not repaired when I could have done it on my own. I haven’t because it states in the letter from the case manager to NOT complete any repairs until I have been in contact with this person. Very disappointed and will be cancelling my warranty service once this issue is resolved (and hopefully that is soon).

Your salesman, Ryan, was courteous and informative. I hope he was truthful as well. I am disappointed that he could not provide any printed material regarding your coverage. Not everyone has access to the internet. I only have it when I am at work and do not feel it is appropriate to use my work time or company supplies printing out the information you have online. I do not feel I can rate your service, value or coverage until I file a claim.

Emmanuel was very professional and offered me several ways to save buying Choice. Due to my status as Senior 77 yrs. I was happy to know that someone was working to save me money yet meet my needs. Emmanuel’s priorities were doing a good job for Choice and doing a good job for me, the consumer. At present I could only do the monthly pay. If my finances change I will call to see what options are made available for me. Thank you.

I have been paying monthly for years. When you need service it is on their schedule not yours. They do not respect your years of being a client. I do not like how the client is told when their repair person will come out. You have no say as to the time. You have to wait 5 hours for the person to come. You are not told of a cancellation, so you wait. Horrible service. You are not put first. I would never recommend this company to anyone.

I called in to get a policy on my primary home, I already had one for a rental property. The person I spoke with was very rude and kept trying to get me to commit to paying in full rather than monthly. It got to the point where I had to raise my voice and tell him no I do not want to pay it in full and he still wasn’t understanding.

Mr. Alan ** was very patient, polite, respectful and knowledgeable about the type of policy needed for my home. He understands the hindrance different family are going through. I would like to thank Choice Warranty for having someone on your team that cares about the customer.

Made a claim because pool heater was not working. The claim was denied, yet you still sent out a company to diagnose. If you were going to deny the claim, why would you send out the technician. Horrible company, I have already canceled. Definitely would not recommend, I’ve had home warranties for years. I would literally recommend any company other than Choice.

I've been with Home Choice for about 9 months now, I finally did my first claim. My A/C decided to malfunction 20 May in Texas when it's already the temp is in the 90's. Choice Home responded the same day with an approved claim. However, I could not get seen until 2 days later, which ended up being 3 days because the company vehicle broke down. Overall quick and reliable service. No up charges or hidden cost. GREAT Job Home Choice!!!

Our frig stopped cooling and logged a ticket online, within a few hours had appt setup and contacted by contractor. Fortunately we got Jim from County Refrigeration, he is very knowledgeable and was able to determine the issue prior to coming and got the part to fix right away.

I opened a claim on Memorial day for a clogged drain in my kitchen sink. After 24 hours and no appointment yet set up I contacted CHW to escalate. I waited for a representative for about 15 minutes. Within minutes after the call, I received a recorded message to confirm an appointment - for the following Monday! Obviously I can’t be without a kitchen sink and dishwasher for a week, so I contacted the contractor myself and didn’t have any problem with getting them to come the next day. This was my first experience with CHW as I’m new, and it wasn’t a good one. Hopefully next time is better, or it will be a short relationship.

The technician was nice, but I had to follow-up with him about his action which prolonged the issue. But that is not the larger problem. A determination was made and e-mailed out. When I called, the call quality was bad. I did not receive a callback or anything. I do NOT like how Choice handles customers or their customer service. The limitations of their warranties has come up several times and it is not worth the hassle with them. Everything the technicain says is gospel. In a partnership, the end goal should be at the forefront, but they only care about the money and closing issues.

I recently had a GFI outlet stop working in my kitchen, Choice found a wonderful company (Five Star Electric) who came out and fixed the outlet. Service was very quick and courteous. Service call was set up very quickly and at a convenient time.

I have had three claims since the start of my policy with Choice Home Warranty. The first two were very satisfactory, but this last one of 5/18 not so much. I will attribute some of it to the pandemic then we are all face with, But, after being told you hadn’t gotten a service acceptance, the reimbursement package was offered, I found an installer, but wasn’t given approval and afterwards I was then contacted with a service rep. It was a holiday weekend coming up and I would have preferred to have a prepare before, as opposed to a week later. I’m still in wait until Monday, June 1st.

My top cook stove had a heat crack in the glass. I called Choice. They got a representative out fast and within a few days they covered it. GREAT and very dependable. I would recommend them to anyone that has a home. You never know when appliances will and they will sooner or later break down.

In cases that the need for fixing is emergency or near an emergency your warranty gives much to desire. Basement flooded because sump pump does not work is an emergency. A dishwasher that does not work is not an emergency.

Just recently signed up for the services and have no experience in dealing with any of the departments. Signing up was a breeze. However, there was a dilemma on the package received. I have not received an acct# as of this date.

I picked up a home warranty plan from Choice to be protected against the unforeseen. The moment a claim is out in, their true colors show. My claim was denied due without a valid and well thought out explanation. Feels like it was just a templated rejection. The appeals process is very one-sided and objective. A complete joke. Pay a little bit extra and go with a company you can trust and will be there for you when you need it. Otherwise, you are stuck with other recourse such as contacting the Attorney General for tour state, Better Business Bureau and taking legal action. Just not worth the aggravation. Worst “partnership” agreement I ever entered into! Caveat Emptor!

I don't know exactly what is going. I am waiting to find out if I'm getting a new washer or getting paid. They offered me 299.99 but all the washers are 350 and up. Hopefully I hear from a case manager soon.

To whom it may concern,

It was sent in on 5/26/2020 at 7PM. I would have expected to have a tech at the house today 5/27/2020, however I received a call stating they will be here tomorrow between 11 and 3. As for service we will see tomorrow, if they arrive and say they have to order parts and it won't get fixed until Friday I am not going to be very happy.

Electrical. I am still waiting to be notified that someone is coming to fix my problem. I also don’t want to go the reimbursement route because I don’t want to wait 30 days for my money. I got this warranty because I didn’t want to deal with service men.

Fridge - Inside Water Leak. Service call was scheduled within 15 mins of making call. Great job from CHW. Contacted Maurice, with service provider to confirm appt. date/time. Absolutely loved Maurice's enthusiastic attitude, eagerness, and polite manners. He arrived early, completed service in a timely manner, was courteous/respectful in social distancing and provided details of tasks completed. Absolute professional experience from start to finish.

Response time was near instantaneous. Salesperson was very knowledgeable and thorough and offered us a clear understanding and came through with excellent value. So far, I would highly recommend but will reserve for the time of a claim. For an internet search I was quite pleased to find Choice.