Choice Home Warranty Reviews

Very disappointed with these Home Warranty companies. This is my 2nd Home Warranty company that covers nothing. I have been paying for Home Warranties for 15 years and have only used them 3 times, but all I pay for is diagnostics because you cover nothing. I'm better off paying someone that can take care of the problem instead of just diagnosing the problem. I'm stuck with the issue and paying service fees. It's all a scam!

Something had jammed in the disposal and there was no action. Technician recovered a screw which had fallen into the disposal, jammed it up. He removed it and everything was good. Took 10 minutes to repair. The tech was pleasant, courteous and efficient. I would have him come again.

This weekend my AC unit began making a loud noise and ultimately stopped cooling the house. CHW assigned Below Zero Heating & Cooling and I couldn’t be more pleased. The technician was professional and friendly. He explained the issue and got to work. Before I knew it, I felt cool air again. I’m grateful to have Choice Home Warranty.

4 days waiting with No A/C was very hard at 90. I am disabled and had to just sit in the house. Great person that came out and fixed it fast when he got here. We Love the service. When he got here just too long a wait.

My AC stopped working. I filed a claim online. The action was quick on it. Luckily the issue was minor and the Issue resolved with in 24 hours. Good customer service and good technical service. I hope the service stays the same.

Electrical. The serviceman was professional and efficient. He explained the problem and fixed it in a timely manner. I was surprisingly pleased. You went up on my Choice without any notification, but after this service call, I am still very pleased.

Dishwasher repair. After 3 rescheduling by repairmen, 1 repairman diagnosed problem and advised part was discontinued, you then sent another repairman out for 2nd opinion, he called and advised he could get part. So in essence 1 more day staying around to try and get my dishwasher repair resolved (6 days staying home to hopefully to get dishwasher repaired). On top of all this I have “Total Warranty” and in my warranty book it states a lot of covered items are required to have Platinum or Gold Plans. You advised there are no longer Platinum and Gold. Why not update or advise your contractors that the Total Plan replaces Platinum and Gold. Also, why not take the time to update your contract which isn’t correct.

I have 2 claims currently open with Choice Home Warranty in the last month. Here is a brief synopsis: Claim 1: Hot water heater is leaking water from the pressure release valve. After plumber comes out, I’m notified by choice that it’s been approved for repair. A week goes by and I haven’t heard anything from the plumber so I call. He says that he pled my case and I was approved for water heater replacement and my only out of pocket cost would be for modifications to get it up to code which would be about $650. He was simply waiting for parts to come in and I should be getting an invoice with total cost. Fast forward to 4 weeks after my claim is placed, and about 6 phone calls to both the plumber and Choice with no updates and my hot water heater claim magically switch from “needing repair” to “no repairs needed, claim closed”. No explanation... And my water heater is STILL leaking

I am still waiting on both to be repaired. I have been waiting almost a month for air conditioner and dishwasher a week, it is very hot in my house and I am told they still looking into finding a tech who will replace it.

Representative explained all plans available and w coverage details of plan. Felt that Pricing and coverage is cheapest in market. Other thing is 24/7 service and turnover time of service call. Customer service was very friendly. Liked plans and coverage of appliances.

Integrity in Tampa was great. He explained to what needs to done. He was tell me straight up. No sugar coating. He repaired inside and outside the AC Unit. Only paid him $65 dollars for coming out to see what was wrong AC.

The referral to Wizard appliance was a good fit. He responded quickly, was able to adjust to my schedule, diagnosed the problem, got the past ordered and fixed in a matter of days. Great turnaround! He even left his shoes by my door. Very courteous and knowledgeable. I would use him again. In fact, I already referred him to a coworker. Thank you Sam **!

Only experience so far is with CSR that gave me a great explanation of your plan & a real good discount. Hope it works as smoothly as it was described in our phone conversation today. Although I don't look forward to anything breaking I feel confident it will be handled professionally.

I just signed up with Choice Home Warranty. The customer service representative was very courteous, knowledgeable, took time to restate information, and respond to questions. Over the past several years, I've replaced a refrigerator, clothes dryer, water heater and sump pump at my own expense. I regret that I did not respond to their generous offer months ago as it would have relieved some of the stress and out of pocket expense. I look forward to using the services in the future should the need arise.

Could not fix it because I didn’t have the Almost $600 in non covered cost that I was not aware I would have to pay. I was under the impression that the $65 was all I would have to pay. I feel like I was scammed. I am a disabled Senior Citizen. A recent widow on fixed income. I don’t have the money to have it fixed. I would never have signed up and paid you all a dime had I known about the hidden cost. I would not recommend we your company and I will tell all my family and friends not to ever use Choice warranty at all ever. I plan to cancel with your company. In the meantime I will see if I can find someone else to help me get hot water again.

Very quick turnaround. Quick fix. Thank you. AC problems can be very painful during summer months. While I had to put the request for claim online, the response was super fast and a AC technician was assigned within 2 hours of the online request.

Read all emails I sent on the questionable "24/7" online support. Your "management" that called me failed to acknowledge Choice Home Warranty's mistakes and rectify them. I am thoroughly disappointed in the communication and call backs I requested. Your customer service has it on record that my unit is question only has a ten year manufacturer's warranty but they still claim it is lifetime. Not one representative could confirm a call ever being made to the manufacturer to double check. Everything is based off "your records." I have spent countless hours on the phone and online chat and now after three (3) weeks I have to pay out of pocket to get the problem resolved so my 2 year old son and wife, who works at home, have air conditioning in 90+ degree weather with 80%+ humidity. So thank you for nothing except wasting my time because you couldn't pay for $150 part after approving labor costs.

Justin ** arrived early in given timeframe, assessed the situation, and within 30 minutes repaired it. He was also helpful in recommending an approximate cost for having my garage door repaired. Polite and knowledgeable in rendering the service requested.

The first electrician came out was one time very respectful and professional. He did the work. He left and there was a situation where he needed to come back. Could not get in touch with him for over a week. Call Choice Warranty. They couldn't get in touch with him so to resolve the problem by send another tech within a couple of days. I was happy on how fast they had someone come out.

You said it was more cost-effective to replace our dishwasher than to fix it. I don’t know how you expect anybody to replace a dishwasher for $179 dollars. Your whole house insurance is not worth a darn and we will never renew it and we will tell our friends how horrible you all are not worth paying over $500 a year when you don’t get anything back but a slap in the face.

The first company came out stated something else and it was incorrect. But the company went right along with what he said and I paid for 2 other companies to come out and they stated that wasn’t was wrong with my furnace. So a very disappointed customer.

Very disappointed with your program. Still sitting in a house without air conditioning. The unit is 20 yrs old and the repair lasted less than 12 hrs. It needs to be replaced. I can't believe I paid for an extra year.

Transfer service to new home. I have been a loyal customer for over seven years; only one time were they unable to take care of my problem; the 15 times they took care of it for me! The customer service has always been polite and professional. They have always tried to help resolve my situation as fast as possible.

Yesterday, Action Appliance came to my home and worked some on the dishwasher. He told me the drain pump was only working when it wanted to and he was going to order a new drain pump. Now Choice is saying the repairman said it was a power surge. He never told me that. Further Choice is now saying My policy ** does not cover power surges. There was no power surge and the repairman did not say anything about a power surge. He said my Maytag dishwasher needed a drain pump. Help me to understand what is going on?

Clothes dryer was temporarily repaired and I was given the option of a replacement machine. The dryer was 24 years old. Choice Home Warranty very generously offered me $299.99, which I accepted! I figured the machine was worth $50, so I was pleasantly surprised by the amount! Thank you Choice. Very fair!

Sales was very helpful and assuring - brought forth best deals and was happy with past experience and new engagement process. As a new home owner in past year, coverage is important to us and we felt comfortable with the sales agent to pull the trigger.

I had a stopped toilet that needed repair. Called Choice and relayed the problem to them. They selected a company to take care of the problem. The problem was corrected and toilet is working fine. Friendly and courteous service was rendered by customer service staff. Pleased and relieved with service.

I had my refrigerator outlet go out. Choice Home Warranty had Electrical Concepts LLC out of Kaiser Oregon come out and they were extremely professional. The owner Virgil did outstanding work, was neat and orderly and left no mess behind.

Just purchased the warranty today after seeing a TV commercial. My salesperson was Troy ** who was very pleasant to work with. He did a very good job explaining the coverage and the value. I’m looking forward to being a Choice Home Warranty policyholder.

I had a leak in my line from the toilet to the wall. I called CHW was immediately set up with OSP Plumbing, who did an excellent job. Matt was courteous, on time and had my problem solved within 20 minutes! I have used Choice Home Warranty for many years and they have always come through for me. Never a question and never a bad experience. I highly recommend both CHW and OSP Plumbing! Thank you!!

I took Choice Home Warranty around 9 months back (took a 2 year policy) and the sales guys told me that other than the mandatory service fee per claim, I do not have to pay any penny from my pocket. And as I took the Total protection plan, most of the appliance would be covered. As I was not familiar with the process, I requested them to come and inspect the home appliances at my house, as mine was a fairly new house (just 5 years old house). I just wanted a peace of mind and they guaranteed that I would have peace of mind.

I am very disappointed with the outcome of this claim. I would liked to have gotten the replacement value but I am only getting $600 for a "buy out" Which I think is not adequate to purchase a refrigerator. When the first price that they have me was only $499.99. Side by side with water and ice in the door. Could you please tell me where I can get one for $600. I paid in advance for this service and I will not be recommending anyone else if this is the service you provide.

Electrician came. I paid his visit but couldn't get well service because they was to come back after contacting the warranty but they never. While waiting they texted me on that very day that work done. Now I don't know and what next.

Fixed my inoperative dryer. The technician (Patrick) did excellent work and was very clear in explaining to this old man what the problem was and how he corrected it. He located the broken drum belt and showed me the frayed section that was creating the screeching sounds we had been hearing.

Faulty floor plug. Russ from Metcalf Electric answered my claim. He was professional; explained the issue and resolved it. Arrived well within the window given to me and I was very pleased to see Russ wear a mask during our encounter because of COVID-19.

Great warranty service. Our clothes washer broke and Choice Warranty had a technician out here within 24 hours and the issue was resolved in a timely manner!! The companies choice warranty contracts with are courteous and professional. Customer service was prompt and professional. Would recommend to a friend.

Air condition not cooling, smell something burning sometime when it is running. Trying to sleep at night is very uncomfortable. I am really happy with Choice, I feel you really take care of your customers as if we were one of your family members.

Gave my call back number, never got a call back. The person I finally talk to was very helpful. I understand the Corona virus is in the land but call back. My refrigerator is out. Being put on hold for at least 30 mins is depressing.

Thank you so much Rob for the great customer service and the great deal you managed to get us. I was worried and he answered all of our questions! Thanks again! He did a great job of listening to our needs and getting us exactly what we needed.

She was good. she took the time to go over everything that the warranty covers. I am thankful for her service. I will this to family and friends. Now I am happy and wife happy and we can sleep good now that Choice Warranty is here to help with our needs.

Leaking water after pressing water dispenser but not leaking from dispenser. The service rep was on time and very friendly. He was very helpful in explaining the issue and very prompt in repairing the issue. Choice Warranty process was very easy to submit a claim. Excellent process and very easy to follow. Excellent process all around.

I am so glad to change my review to five stars now. The company contacted me and offered a decent amount to replace my dishwasher. Thank you for the timely response and I really appreciate the response from the company. No more complaints.

Apparently the motor was not working, I was given a choice either accept a buyout or speak with a case manager, after calling & speaking with a representative my understanding was that if I didn’t accept the buyout I would need to speak with case manager & if I did not accept the case manager offer I was out of luck, rep would not tell me what options the case manager would offer so my understanding was accept buyout, or too bad for me. Not happy with outcome, a new dryer cost more than what was offered & since I had to accept or reject buyout before speaking with Case Manager I had to accept buyout against my better judgment. I don’t understand why they say they will fix or replace, but from my understand that’s not the case.

Updated on 06/19/2020: Now Fri no answer on repair. Called tech who said he called it in twice. Tried reaching you guys. Was on hold 35 min 2 times and got disconnected. Left was told I would get call back if I did not want to stay on hold till I died of old age. You guys suck. Would not recommend you to a terrorist. Maybe someday I'll get a call back.

Plumbing. The person that came to do the job was very efficient and do the job well and in a fast way. The only thing is that he wasn't wearing a mask. I felt kind of worry about that, I hesitate to ask him for that to avoid any trouble. Just suggest your subcontractor that for the protection of others they should wear masks when performing a service. Thank you so much have a great day.

Luke ** was knowledgeable and courteous. In a time where so much is happening in the world for a moment it didn’t matter. The policy have is expiring and I needed to find a reliable company and I am happy to part of the family, thanks to Luke.

Claim number **. The supply company, Ferguson took a while week to get the part in for my air conditioner. This c is not acceptable. The Air Time Of The Carolinas company & staff were great! I will use them to service my unit now.

I liked the fact Michele was upfront about your plan. She explained everything in detail and was not pushy. That’s big in my book! Would definitely recommend Michele to friends and family. Choice Warranty gave the best deal of all the companies out there. Frank B.

I cannot believe that your company would not cover a $66.00 part plus labor. And the people that came out charged $375.00 since you denied the claim. My question is why am I paying $540.00 a year to a company that I have only used 2 times since I have purchased the "TOTAL" plan.

It was so easy to sign up and the person was very knowledgeable and courteous. I looked at other companies and yours was the most cost effective out there. I have used other companies and this was by far my best experience.

The interaction with the Senior Account Executive, Kayleigh, was a pleasant experience. I was able to see value in this plan. I am hoping that I will have a pleasant experience when I have to use the plan in the future. I will be more comfortable recommending this plan once I use it for the first time.

Water heater has cold water. Tech came out and gave me an assessment but my issue has not been fixed. The air vent that pushes the carbon monoxide out of the system is not communicating with the flame plate that is asking for hot water. He said he was ordering the part but have not heard anything since.

Worst service and thinking of cancelling the service. Too much headache to handle with you. Was on hold for 37 minutes yesterday and the technician is calling and asking for 65$ payment online..Even before they visit the property.. FYI....I am real estate broker and have referred couple clients...

I am very pleased with Choice Home Warranty. I have had to use choice two times in the last few months, and they have come through with flying colors. I would recommend choice to anyone who wants a reputable firm to cover their home appliances.

So my AC was repaired within a few short hours of the call. Thank you Choice Home Warranty and Air Right, LLC. Filed claim online and immediately received a call notifying me of the contractor and then I received a call from the contractor letting me know exactly what time he would be here. Great service.

I was pleased with the administration of Choice Home Warranty. They responded promptly to my claim and had a name and number for a technician within three hours of submission. The technician arrived on time for the appointment, was friendly, competent and got the job done.

Air Conditioner Issues. You sent CARTER MECHANICAL to us and I/we are GRATEFUL. In fact, we decided to contract with them now to do our annual Fall checkup on Air and Furnace appliances. This is the second issue we've had with claims. The first was a plumbing issue with a Very Fine Technician. Choice Warranty is doing well for us and we're thankful as all get out. We're 81 and Donna is 78. We're not what we were and are very thankful when we're treated with honesty, transparency, and integrity. So Thank You Choice Warranty for your kindness to us by sending us the best quality technicians which exceed the quality in the companies doing the most business in this vicinity. Wow.

Thanks to Doug ** this repair was expedited. He is an excellent CHW representative. Bennett AC has provided excellent repair service. I am a RE agent and I have CHW policies on all of my rental properties and recommend CHW to my RE clients.

Great customer service. Luke did a great job. He seems to care about the product and the customers. They work with you and they make your life easier and better. Not just taking care of your home but your financial situation.

He came to fix ice maker. However he couldn’t do it that day. He needed to contact company. I got an email the next day with second appointment date to finish the work. He will be returning next Monday to complete the job yeah

Clothes Dryer, No Heat to dry clothes, Tech was not very informative as to the diagnosis. I was dissatisfied with your settlement price of 299.00 since the least expensive Clothes Dryer on the market sells for upwards of $600.00 for a basic Dryer, whereas my current Dryer was above average in price.

The Air Conditioning unit at my house stopped working. The service technician was professional and friendly, he took the time to explain the issue and quickly resolved the problem. On the downside I had to wait the four hour window for the technician to arrive.

The best customer service I have received by any repair tech that I contracted through Choice Home Warranty. Keep me informed of each step in the process of repairing my AC unit. Encouraged me to call him with any problems after the initial diagnosis and temporary repair.

HVAC out of service 23 days so far. My air conditioning stopped working on 5/25. One, non-participating, HVAC company was dispatched to my home. The fan was replaced. A week later the unit stopped cooling. The same, non-participating, HVAC company was dispatched. They could not come to terms with the way choice does business and politely told me they couldn’t repair the unit. To this date my unit remains out of service. My previous entry received an incorrect response from Choice indicating the problem has been resolved... it hasn’t.

Since CHW was unable to find a company to repair my Air Conditioner System in a week, which I feel was more than ample time for Southeast Alabama; I contacted a company on my own, who had as latest as April 2020 performed maintenance for CHW. (P&P Heating & Cooling) were at my house and had my system troubleshot and repaired in under 2 hours. Less time than it would have taken to fill out the online paperwork for reimbursement. So my rating for the service I received from the technician and the company was Excellent!

I am very please with the service I receive. The HVAC company was very very good. Wanting for coil to be installed but Choice home warranty very good response time and very very fair and caring. Would recommend to anyone.

I was told by CHW to get my own service contractor because you could not supply one. So I contracted MOURAR’S Heating & Cooling inc. in my home town. They fixed the problem. Total cost $ 280.00. Paid by check. When they try to submit the Reclaim Info you ask for a contract no. You told me my ## were my Policy & Claim no’s that you sent me. Please correct this problem ASAP. Very Dissatisfied with your Co.

Washer repair. The part that I did not like is that I was allowed to file a claim only online, not on phone because of covid19. Most of the business are open now, so could have been the customer service. The technician was on time and did a very good job.

I made a claim for the A/C unit not working. The tech indicated that the condenser unit was not maintained. I sent my case mgr the billing statement. Case mgr stated that she needed an explanation of the statement. Within 2 days, I had my A/C company email case meg and myself what was done, however, it is unknown it the case mgr ever received or considered the document as the emails, 8 phone calls, and the 6 messages left on voice mail in a 6 day period, including a weekend, have been ignored. I was also unable to contact anyone on the public number. The hold time was over an hr for each of the 5 calls I had made. Bottom line, customer service is terrible for such a big company.

This repairman was very nice, friendly, & personable! He was right on time & did a good job of fixing my toilet for me! I felt like I had done the right thing to use Choice for my repairs, when I had no long wait reaching someone to set up a company to do my repairs, & the company sent an email telling me their name & the time they would be here. No problem with anything!

AC repair. As well as can be expected. They were pretty fast. Hope I don't need any more repairs! It is first time I used a home warranty and it was very fast. They did good work and I would recommend to my friends and family.

Leaking pipe. When Bill arrived he spotted the water in our crawl space however when he went down to check it out he encountered a massive ant bed. We needed to rescheduled his appointment and contact a exterminator. Two days later Bill returned and finished in record time. I was very happy with his service.

This policy was recommended to me by a banker a few years ago. I have to say, I’ve checked around and it is the best. I just re-upped again for their services. I don’t think you’ll find a better deal!

Updated on 6/18/2020: Flexi-Air came this evening. He had excellent communication with me prior to the appointment and during. We are still waiting for CHW to approve his submitted repairs, but he was very professional and very reasonable as well. He said he would just text or call me when he gets an approval from CHW and come back again tomorrow. This is rather inconvenient, but worth it!

I was impressed with the promptness of the rekeying of my locks. I closed on my house on a Thursday, and Choice Home Warranty had a technician scheduled to come on Monday. I would definitely recommend Choice Home Warranty to my family and friends.

Jason from appliance remedy was one of the best repairman we’ve had. He cut some corners to get us the part quickly and came to our house when promised. He installed the part in less than 30 minutes. Our appliance works fantastic thanks to Jason!

Quick service, good job. Tech was very pleasant and knew his job. Tech was on time and explained what was wrong with my unit. He had it fixed in a reasonable time, and showed me the parts he changed, and he added freon to the system and was done.

I feel Ms ** was very knowledgeable about the warranty and what it covers. I’ll recommend her to anyone. Thank you very much for your professionalism. She done a excellent job of explaining everything to me. I’ll thank my cousin for the recommendation.

Leaking Part in Refrigerator. It ended up that I had to get a replacement part but the cost of the part and service was more than allowed. I was given the option to accept a cash payment in lieu of a replacement since the part was discontinued. I was not happy with the price that was given because it was less than 1/3 of the cost of a new refrigerator. I declined and went to negotiation. I was given an extra $200 and accepted that even though the cost of the refrigerator was still at least 2/3rds more. I am still happy with the service which is great. I usually get a repair man out within two days. That is great!! I did purchase the warranty for 5 years so I am still happy with what I have.

The technician (Malcolm) was very professional and courteous. He diagnosed the issue correctly, completed the repair very quickly and made sure the dryer was working correctly. He explained the problem and what he was doing to repair it. Overall this experience was fantastic and I would definitely recommend Choice Home Warranty to friends and family for the great value and prompt service.

Garage door opener. It was hard to connect with Choice. Email told me to phone; phone told me to go to email. Email eventually connected. Why is COVID a reason for no phone contacts? The technician was on time and worked quickly and effectively. But he, too, had problems connecting with Choice.

After a stretch of 90 degree days with no air conditioning CHW provided a good contractor who repaired my A/C and made me a hero to my family. Thank you. Unfortunately, the initial contractor assigned to the claim was subpar. CHW replaced the original contractor with no hassle and no additional fee/cost. Win/Win.

Customer Service of A Plumber In 1 Hour Company was very professional. I didn't realize when I took out this coverage that I would have to pay for both, service call and $450 for equipment. I did not expect to come out of pocket of over $500. It is already difficult being without hot water for days, and having to come out of pocket for unexpected fees didn't help the matter.

My contractor came out, looked at water heater, said damage of leakage was bad and needed replaced. He submitted paperwork and Choice approved it within an hour. That was fast... thanks Choice. Glad I chose this company. Hope all further issues that may occur go as smoothly as this one. Thanks again.

Clothes dryer making loud noise. Appliance Professional called and made an appointment. The repairman came out and checked the dryer and told me he had to order a part. It took 5 days to get the part. He came back, installed the part and the dryer has been working great since. Great Job.

I was very pleased with service. I was on the fence about another company, but immediately received a call and even given a promotion while on the phone with the service provider, which helped make my decision there. I was also told that my area was a high service area and was eligible for the VIP account. When I stated that I could not afford the full package for that at this time, I was worked with to do it over three months, which was awesome and really helped sell me on it.

First it is very hard to get connected by phone to any representative. Now I want a review on my case. The person assigned to review the case does not have my correct cell phone number on the email she sent me. I tried calling her to give her my correct cell phone number but all I got was a recording. I left a message giving her my correct cell phone which is **. Thank you.

Perry Air Conditioners was very professional and prompt and efficient. After almost two weeks of not being able to find a contractor to due warranty work. The first contractor never showed up for the appointment and when I called to find out where they were they claimed they did not do home warranty work.

Our repair person, Omar, arrived in a timely manner. He ordered a part, had it delivered the same day, and returned that afternoon to complete the repair. My only criticism was with how long it took for the repair to be scheduled. We had to wait a full week for a technician to arrive.

Our house generator was not covered but everyone was nice about it. Especially the technician. I would totally recommend you. Living in the country, and with hurricane season it is necessary. I have contacted the Generac co instead. By the way the tech's name was Bob. It is nice to have such courteous friendly service.

AC repair. The guys were fast but thorough. They listened very well to the customer to find out what was wrong then they checked out the equipment and repaired the issue. They explained what was wrong and what they did to fix it, took the payment and left.

I called and the serviceman came the next day. Thank you very much for the service you have given my family. My washer has been acting up over the last few weeks. It would run perfectly on day then next time it would stop in the middle of the cycle. Then the dryer stopped working.

I will never do business with this company. Your rep in NJ was not informative nor knowledgeable or upfront with the pricing and billing. When I stated I will order online he then came back and stated that he can give me a discount of 42.50 for the policy. It had taken me an hour to get ahold of a physical person to have the policy cancelled and my money returned. I will never recommended this company to anyone nor will I use this company!!

Although the repair was little bit delayed due to CHW getting second opinion, however second Vender, Cross Seasons Air conditioning and Heating Technician did a good job to repair air conditioning in timely manner. Customer service folks were responsive and helpful to schedule service with their vendors.

Jonathan with the Flying Locksmiths of Memphis couldn't have been better! Super pleased with his work and the promptness of which Choice took care of our needs. He was on time, very explanatory, and extremely careful. A plus all the way!

I worked with Michael ** who did a great job detailing everything about the services but what I did not like was all the other random calls I got trying to sell me again. Overall, Michael was great and we will see how your service is when needed.

Air conditioning problem. My main problem was your lack of return call, I called left a message for call back. After 3 days I called again. I was told, "Sorry we missed you" even though they had assigned a number to it. The service people were great, thought it was fixed, called them the next morning & they came back. Problem is fixed.

Garage Repair. Was quick and definitely knew what they were doing. I Love how if it needs to be replace they replace at no extra cost. Thanks. Keep up the awesome work. I recommend you guys to all my family and friends.

This was the second trip they made out. The first one, the technician replaced a few small parts (according to him) and added coolant. I never received a copy of the work order. He said they would mail it. I'm still waiting 3 weeks later. It worked for 3 days, then the original problem returned. Another phone call, another service charge, and the technician who came out this time repaired the problem the first one left. Works great now.

I pay for a warranty service and when something goes wrong I pay my deductible and your company makes up an excuse that my claim isn't covered. All your little sections and subsections aren't given to use when we sign up. You basically get people in by saying "you file a claim and we fix it." I paid 85 dollars for nothing. The air conditioning unit I have is three years old and now is good and you don't want to fix it or replace it. You still haven't fixed my washing machine even tho I have given you all the info that is needed to prove the machine broke due to no wrongdoing on my part. No one has called me back. It feel like your company doesn't care.

Stay away from this company. Terrible customer service. After trying for 3 days to get help in AC repair I called to cancel my contract which I paid a year in advance and only had a month and was told I could cancel if not satisfied with no mention of penalty. Rep was very rude and told me I would only get back a portion of my money and hung up on me. Stay away from this company.

It took over a week for the problem to be fixed. Terrible since it's 100 degrees every day. The first people that were supposed to come out didn't show up on 3 different appointments. The last ones that came out were great. I know it's not Choice's fault but it's still frustrating.

He was friendly. He knew what problem was immediately. He efficiently took care of it. He practiced social distancing. It took less than an hour to fix. Only what needed to be replaced was replaced. Contact with headquarters to report problem and fix was done in less than 2 minutes.

Washer Repair. The repairman was pleasant and knowledgeable, and my washing machine is back up and running. He fixed the on-going issue with my Maytag and hopefully I won't need a repair for a year or two - but I have pets and the filter gets clogged. Unfortunately, the filter is located in a place that needs a repairman.

I pay a great deal for the home warranty and on other systems, you all are great in terms of coverage. However, AC systems are always the least covered of all. I did not mind when the monthly fee was some thirty some dollars and the technician fee was $45 but now at forty some a month and $60, I would expect more from the coverage.

Swimming pool. The tech was on time, was polite and did what he had to do in a minimal amount of time. I would recommend him and his company to everyone. Not sure what else to say other than everyone at Choice Home Warranty has been very helpful and courteous and on top of things.

Of all the claim that I did, I spent more than enough out of pocket especially my AC, the technician broke my AC and pointed out it’s my fault and the choice warranty didn’t cover. I hired another AC tech my with my own expense and spent a lot because the warranty technician mess it up.

Account Mgr was friendly and precise on details. Coverage and pricing is good. All of my questions were answered in detail and to my satisfaction. It was a very good experience. George Foreman as a spokesperson is reassuring. I look forward to the support.

Technician was helpful and courteous. The service was great and tech. made necessary phone calls. Dryer was broken and could not be repaired and I was informed justly. Thanks was given by myself and the tech. and I was pleased with the outcome.

Spoke with Amy about coverage and she answered a lot of questions that was very helpful in my decision to go with your company, looking forward to receiving reliable contractors and service when it is needed. She was very knowledgeable about the many questions I asked and seemed very supportive in making sure that I was pleased with her information.

AC work done. Fantastic service as always!!! Came fast and fixed it...Blowing cold once again! Very quick even with the time of year...If you don't have a warranty with Choice you are really doing yourself a disservice. Call them today! Thanks Choice!

AC makes noise. He might be the greatest AC tech in Houston but I can only rate for my experience. He came. Heard the noise the first time. Told me to try a remedy. It didn't work. Came a second time. Asked my wife if he could out in a P trap for $200 if the insurance didn't cover it. I get a generic email from Choice that there was nothing wrong with my AC. Honestly, I'm about to change insurance companies. I threw away $45 and for what?

Light fixture. The tech was outstanding!!!! Very informative and helpful. CHW deemed they would not fix what was broken. I am disappointed especially after being with them more than 6 years and have a few years where I did not file anything!!

I wanted to identify that the repair specialist (Scott - Advanced Plumbing) you sent to our home to repair our Hot Water heater and fix the leaking was just fantastic! He quickly diagnosed the issue, he found a few items needing attention and he worked quickly to eliminate the water leaks and return the plumbing system to a normal status. Scott was very professional, pleasant and informative - we want Scott again if we ever get another plumbing issue!

We declined a buy out for our refrigerator and we were told that the assigned person would call us within 2-4 hours. It has been 3 days and several emails and no one has called or emailed yet. We have been without a refrigerator for over a week now. Very dissatisfied customer.

The light fixture was not repairable. No parts available on the market. You did not cover the replacement. The electrician was outstanding. I can’t recommend your insurance to a friend. You have not covered my last two claims. You should look into this.

Made a claim on Sat night and Choice had someone there on Monday! They were very precise and on top of things. The technician was very nice and knowledgeable. He was there on time and did not take a long time to get us up and running. Thanks!

My washer has not been working properly all year. Choice has sent out at least 4 repairman. The last one that came said it could not be fixed and he would recommend to choice that it needed to be replaced. That was on 6/11. I have been calling mostly waiting on hold since then to get something done. I am 65 years old and not able to go to a laundromat. I have 2 houses covered with choice and have had terrible customer service. I had to pay over 300 dollars to get my AC fixed because your repairman did not show up and it is hot in Texas.

Great response and quick service. My wife mentioned the repairman was in and out in a jiffy that the $85 payment should have been less. I hope you can consider lowering the copay to $50. I would bet that $25 is even more reasonable???? Don’t you think?

Miele Dishwasher Intake/Drain issue. Not able to find the part and CHW gave replacement cost to buy one with the same features. Service technician visited next day and next day I got email for the replacement process start with amount. We are happy that resolved faster. Happy for the Service they provided. Mano

Our technician was on time, professional, efficient and methodical in his diagnosis and subsequent repair of our freezer. Being stuck at home with the children, a working freezer was a top priority and he quickly relieved the stress of our food defrosting and going to waste. He was awesome!

Tech was polite. Said he couldn’t put Freon in without permission and units needed to be cleaned. Not in my contract. Feel like I was mislead with your company. I had asked the sales person lots of questions. Not sure I would recommend your company.

From beginning to end, I was very pleased with Dial A Sewer. Initially I spoke with the boss?, explained my issue, and they came the next day. The technician, Courtney, was timely, courteous and efficient. He listened to my concerns and addressed them. I was very pleased with this experience and would use Dial A Sewer again, particularly the tech Courtney.

It has been over a week since I submitted the claim. We are in Florida, not Alaska. Who knows how much longer I will need to wait to fix the problem. This is not acceptable and I am very disappointed. I have several properties that are covered by Choice Home Warranty and will think twice before next renewal.

A no hassle repair job, the repair guy was pleasant and competent. Was on time and went that extra mile to make sure the job was done well. The help from the call centre was equally as good as the Master Plumbing Co.

Choice Warranty did not give up finding a technician to help with our needs. The technician was on time and did not mind answering all of our questions. He was very knowledgeable. We are very happy with his work ethics. I had to put a three star for coverage because of Choice Warranty not covering refrigerant and still does not state in my warranty that it does or doesn't. Still the experience was not bad at all.

The technician identified the issue and had a solution within five to six minutes. He and his assistant were very professional and given the chance, I would refer him to others. He will be coming back to complete the job once the part I need comes in.

Updated on 06/18/2020: No one answers the phone. I have been on hold since last Friday for over two hours. The plumber damaged my basement by cutting the cold water in the hot water heater and refuses to be accountable. I have made complaints to the BBB and MD consumer reg. Affairs. I am still without the appliance and we have no water in my house! This is bad business and I’m suing your company.

My a/c was broken and they responded right away!! I could not be happier! I went online started a claim and received a phone call in less than an hour. This is a great warranty company. The repair shop called and said they would be here in the morning to fix it.

Miles ** responded to my call with accuracy and specifics regarding our perusing a new home warranty for our Maryland home and after speaking to him for a while we discovered that it was price effective to insure BOTH homes. He answered all of our questions and gave us the information we needed to make an educated decision to move forward and commit to the plan.

Refrigerator door repair. Martin's Appliance service was out on time as indicated. Very helpful and professional technician. We could not be happier. I don't know what I ever would do without Choice Home Warranty service. The service call took about 15 to 20 minutes. It was a worthwhile experience for my wife and for me.

REPAIR GARAGE DOOR. We got an estimate for the repair from the local service company. The Garage Door Company replaced the needed parts and is now working fine. The service was prompt and did not have to wait for more than 2 days for it to complete. Thanks for the fine service.

Air handler quit working. Placed claim and technician came out and determined that circuit board was damaged. He called in the report and I heard the Choice employee say ok, so it needs a circuit board and the technician stated in his opinion it need an air handler replacement. At that point the choice employee stated he would be in touch. I then received an email stating that my claim was denied due to "It has been determined the air conditioner has a damaged air handler that has caught fire. Under normal wear and tear conditions this failure takes time to occur and cannot develop within commencement of the policy." That is not he case at all that was described by the technician.

AC repair. Serviceman was very polite, professional and timely. We would recommend him highly. We did not have to wait on him and had the ability to change the appt if necessary. Fortunately the weather was not brutally hot so waiting over the weekend was not an issue.

The representative was very good and helpful! He was able to help us previously on other properties and followed up as we had asked. Great ambassador for Choice Warranty. He was dedicated to your company and was able to answer all questions that I had.

After 5 days I was told I needed to fill out paperwork saying I accept . I was never instructed of this as it is 90 degrees in my house has been for over a week. If I don’t receive repairs by Friday all 12 of our contracts will be moved when time is up towards end of year. We did 11 or 12 contracts in 2017 for 3 years.

We had two issues one was a leak from one of the bathroom sinks and the other from the shower spout. An electrician was dispatched quickly and he was able to address both issues that same day he came. The technician were experienced, professional and friendly.

I worked with Wayne to Cancel my current policy due to the sale of my home and to purchase a new policy for my new home. He was very kind and professional and was able to quickly answer all of my questions. The process was very easy. Thank you for making what could have been a stressful transaction, something very simple.

Our stove stopped working suddenly. We contacted Choice Home Warranty and less than 24 hours they had scheduled a repairman to come. The stove was repaired the same day. Thank you Metro Appliance Repair and Choice Home Warranty for the Excellent Service provided.

Electrical, Plumbing, and Garage door opener. I was very disappointed with the very first CHW service when an electrician came to my home. However, I have since had plumbing and garage repairs. I am very impressed with the professionalism, care, and courtesy both companies extend to us. I am likewise impressed with CHW being true to it commitment to honor and service our claims.

I was very satisfied with working with me and giving me an opportunity to be able to write this of excellence towards Customer Service. I really would like maybe for sprinkler system room, look Tronics like TVs, telephone fax machine, paper shredder, waterline, garbage disposal just more options but I do work with.

I recently bought this home warranty and my AC intermittently started blowing hot air even in cool mode. I opened a claim and the technician came in after 3 days to check. He cleaned the outer condenser coil by spraying water from my garden hose. He inspected the inside evaporator coil and said it needs to be cleaned and is not covered by warranty. He said HE WILL NOT CLEAN IT as it might stop working altogether as it is a very old unit. I asked him, "If it's so weak, why don't you replace it?" He left that day saying he will inform warranty company about this. Now warranty company tells me that I did not maintain/clean the coil or neither they would replace it.

AC repairs. My compressor in my unit went out. You sent out a technician of YOUR choice and his evaluation was normal wear and tear which he reported to you - now you're saying it’s not covered because of NOT normal wear and tear when YOUR technician clearly stated that was the case. I spoke with him personally today and he can’t understand why you would change his recommendation when he clearly wrote in his report to you stating it was due to normal usage - hope this can be rectified without further actions.

After waiting a few days, a plumber was assigned to the pump job. I tried contacting the plumber on several occasions. I had to leave voice mails. did get a call back and asked if could change appointment date due to the fact I would be out of town on the day He and Choice warranty set up appt. He said he would call me back with a new date and time. I never heard back from him. Called him again, left another voicemail. Hired a pool tech to take care of this job as we are closing on this property and this was needing fixed before can close. Called Choice to see about reimbursement. They said not allowed due to tech being assigned. Never mind the fact that I couldn't ever reach the tech. I am disappointed. I have two homes both with warranties on them and have referred several people to Choice. I will definitely rethink before I refer anyone else.

Hot Water Heater Leaking. First time I called for a warranty claim. Waiting to see how fast or how long it will take to settle the claim. Do not believe that a hot water tank can be fixed. I think it will have to be replaced.

Two week ago my A/C not working and I’m make a claim. Two day later the technician come to check, the one unit he added freeze on and the second one completed down and he say compression went out and he leave. Today is over two weeks my A/C still not working and very hot over here. I need is fix, please.

Haven't used my policy yet, but the woman I spoke with was very helpful in explaining the policy to me, was very nice and friendly. I would like to say I hope we don't have to use this policy, but that isn't going to happen. Very pleased with this policy and I think this will be much, much better than the one we just got out of.

Ben ** dispatched a technician who arrived promptly. That was a week ago. I was told a part had to be ordered. I have not heard from them since. They have not returned with the part or any time estimate. Not acceptable.

I received conflicting documents. The letter from Customer Satisfaction Team says $75 Service call fee as welcome gift and the other (Welcome Letter) says $85. Please change the policy to reflect the $75 service call fee. Thank you very much. Ted **

Garbage disposal. On time, very responsible of property. Would use again. Lady at CHW very efficient and repair was scheduled in a timely manner. Company, Harris was polite and professional and completed work in a timely manner. What else can I say, very happy with everything.

I called Adrian to set up new service at another address. I wasn't able to reach him, but he returned my call very promptly. He was great as always. He set it up and gave me the best deal he could. He is always very courteous and helpful. There is nothing like great customer service. I appreciate feeling someone cares.. Thank you Adrian.

This survey is for you, CHW, not the technician. Tech was great and submitted his report that this refrigerator is beyond repair and I have been waiting over 2 weeks so far to get this remedy. I am still waiting on you as I lose all my food! You also don’t answer your phones and use the excuse of COVID-19. Real businesses have employees work from home and take care of customers. The tech sent his report to you and I still have not heard from you to replace my refrigerator! Will not be recommending CHW to anyone.

I must say. Once I got someone knowledgeable on the phone. My experience completely turned around. It turns out it was just a greedy contractor not CHW that was the problem. I appreciate that they made this work. Trying to get information via chat was not working at all. Thanks Maurice!!!

The technician check the pump by flushing with water and checking the value. I thought the pump was not working properly because I could not hear it turn on (wasn't as loud as it use to be). It is working.

Leak in the children's bathroom. Plumber checked and showed it's due tile grout. Unfortunately this is not covered. Need to find someone who can fix the problem. how will we know if the leak is due to tile grout. I didn't know there is a difference between the type of grout.

Air Condition. It is apparent that you do not have contractors willing to work with you in my area. I have received 8 straight emails telling me you are still working on a solution. I would like a refund for the rest of my agreement, is that possible?

The technician completed the work professionally and in a timely manner. My tenant was pleased with the work. He has done two service calls on that property (two AC units) and one on another property, and all with excellent results.

Damien was very good at working with me to get a great plan at a great price. Will recommend. He was polite, prompt and very professional. He was very well-versed in his product and answered every question. I hope this company lives up to my expectations.

Knowing my home appliances are insured for service or replacement is what Choice Home Warranty (CHW) is about. My contact, Gary ** knows the product well and worked out a 6 year Warranty at a super rate/term helping most customers like ones on a fixed income. Gary ** is my CHW contact person for as long as I'm with CHW or Gary finds greener pastures elsewhere...

Replace broken faucet. The Butler did a fantastic job! Bring them back anytime! Sean was terrific! He told us what he needed. His boss confirmed it. Then he did it. Couldn't be more pleased. We've had other warranty services. They have always been done on time and on budget. Don't be fooled by other companies. They don't hold a candle to Choice! That's why we have Choice!

Microwave repair. Arrived in time. Fast and professional service completed the same day. Issue was quickly identified and broken part was replaced. Get suggestions how to keep it in working order and where to get filters to replace used ones.

Dishwasher leaking. I am generally happy with the technician, just one suggestion, during this time of Covid if they can use mask when they are working inside the house, it will keep them safe as well the residents. I am satisfied with the service.

Checking the heating and air. This is my first time using this company and I would like to get to know the customer service person more better and I am sure that I would like this company. I’ve heard so many good things about Choice from all of my friends and coworkers and they said that choice is a good place to be able to have your home warranty with.

My resident air condition unit stop working. I went online. Placed my claim. Within a couple of hours Choice responded with a claim number. The same day Choice Customer Service emailed me with an assigned repair company, for next day service and time of arrival. The technician arrived on time; he was very polite and his action appeared to have solved the problem.

Air conditioner. Asking for a rating before any work has been performed is ridiculous! We asked over 4 days ago for an appointment and that has not even been scheduled yet. We were given the option to pay out of pocket for the service with reimbursement within 39 days- well that is not happening! We appreciate an appointment within a day or two otherwise may have to consider canceling our policy.

We were happy with the job and service. Tech was friendly and knowledgeable. He came on Monday and had To order part. Said to call once it came and request his return and it was completed on Friday same week.

I am very happy with the representative's knowledge and professionalism. She confirmed that I was in the right place. I made the right choice in choosing this company to protecting my home. Thank you for your responsiveness.

I am please with the coverage and monthly premium. The agent was professional and answered all of my concerns. I am please to know that CHW is one of the top home warranty companies. I was very please with the agent knowledge and patient concerning my questions.

Air condition. You pay for a services that does not work. You guys are good to ask for payments but when it's time to cover for repairs, you find paragraphs and line numbers never mention at the time of purchased. Not honest, don't care, it's a fake. It's not the first time but for me it's the last one. You lose me and trust me won't recommend to anyone.

After talking to the agent, and getting a schedule right away was very good service, however it was a was a easy fix, so I called and the agent took care of me and was very polite, this company has taken care of any problem in a matter of time thru phone calls and emails, I feel safe with this company.

Very disappointed as this is my first experience with using my warranty. I have a GE 36 inch stainless microwave to be replaced. $169.99 will allow me to purchase 1/2 a microwave. National average is **. Clearly it accounts for any size and not comparable. And yeah I know what the agreement says. So my mistake in purchasing your warranty service.

Ice Maker not working. The service tech kept us informed about his arrival time. This was good because we had an opportunity to lock the dog up which is always a fun event. He knew exactly what was wrong with the ice maker and had the part available to fix the ice maker on the first visit. Very professional and provided advice on how to remedy the problem if it occurs again.

Washing machine repair. Call in for service repair and received contractor's information. After getting in touch with him to change appointment time from Friday to Saturday I waited. No show so I called and was told to give him more time, still a no show. Called, but his mailbox was full, so I will be calling Choice Home today.

1 tech came from Nashville, looked at my unit, took my check and I never heard from him again despite me texting and calling. 2 weeks later a 2nd tech came, noticed another tech had been here cause he left some caps/covers off. But he could not continue because CHW informed him my property was not on the contract. This is the same property, only the number changed due to added residential structures on my street. My payment info has this address. I edited my profile over a month ago and it did not change. Now I'm having to wait for case worker. Google both addresses and the same property will come up. I am so disappointed. 5yr PAYING FAITHFULLY.

First and last time I will ever get a home warranty especially with choice. My experience with this company has been horrible. I don’t understand the purpose of having a home warranty when they don’t want to cover anything that breaks. I should of kept my money.

I entered the service request online. CHW had me scheduled in 2 days. Denny's Heating and AC sent me a time frame of when he would be arriving. He was here on time at the predetermined time we agreed on. It took him appx 30 minutes to fix the problem with my AC unit. This is the second time Denny has been to my residence for AC problems on 2 different units. He has always been polite, courteous and professional. He explains to me what he is doing and why and always gets it fixed right the first time. I would recommend CHW and Denny's AC to anyone!

I just joined Choice Home Warranty this past week and paid for the $46.25 a month plan that cover most things. I have since been charged 10 times for 46.25 and when I called customer service they advised that I had 7 accounts. This should not happen. I was charged for 3 accounts on 6/12, 3 accounts on 6/13 and 4 accounts on 6/14. I have talked to customer service about this and they advised that the accounts could not be cancelled until Monday 6/15/2020 when the business office is open.

We purchased a five year plan with CHW. Our $899 dishwasher went out, only 4 years old. They offered a buyout of $250. New dishwasher was on sale for $699.99, installation was $177. They finally paid us $350 after we refused their offer. They positively do not repair or replace! I would be way ahead if I would of put the money I paid them aside and replaced my own appliance. They advertise repair or replace, false asvertisement!! Never again.

Choice has been a fantastic home warranty company so far. We have made approximately 5 claims & had all but 1 repair approved. Our garbage disposal & garage door opener were replaced with brand new ones. Our heater was fixed without issue and now, our a/c has also been repaired. The company, Snow Frost, did an awesome job. Choice would absolutely have a 5 star review if not for 2 things. No. 1 - our monthly fee & service call cost were raised without us being given a chance to renew for another year long commitment.

Technician arrived right on time, assessed the situation with the air and repaired it in less than an hour. Super nice guy and very knowledgeable. He took all the precautions dictated by the CDC and even protected his shoes to keep my floors clean.

The serviceman from Anchor Air was very professional and completed the repair in a short period of time. They came a day early after I spoke with them and let them know we had family visiting from out of town. I would recommend them to anyone.

Mr ** was very nice and not pushy at all about the insurance. He was very understanding when I said that I couldn't afford the options that he was explaining to me. He tried though. He explained parts of the insurance to me that I did not understand and he did not make me feel like my questions was stupid. When he said that he understood my situations when I spoke about my money situation he seemed sincere.

We have approved the additional expenses and have not heard anything since. June 5 our air conditioning has been out, so we and our 2 14-year-old dogs have been living in our house with outside temperatures above 90-degrees. What type of rating would you give yourselves?

I had to wait over a week for service. I had a CO-Pay of $45.00, why did It go up to $60.00. The technician that showed up was friendly and knowledgeable.. I had to go without air conditioning for over a week. There was a backlog in service technicians.

My dissatisfaction was with CHW and lack of follow-up from my case manager after I challenged the fact my claim was not covered. It took me escalating with CHW to get a call from my case manager, and my case manager did not follow-up with me as he said he would.

On Saturday the 13th my AC unit quit working. I filed a claim and the soonest that one of their technicians can come is Wednesday. I live in East Texas and that is not going to happen, too hot and humid. The warranty company wants to send a company that is a hour away to fix my unit on Wednesday afternoon. Choice Home Warranty will not allow me to use the local AC company, that my service agreement is with, fix it today for $95 And reimburse me.

Not getting hot water from tub faucet. Have been waiting for a plumber over three weeks. CHW has assigned plumbers but no one shows up until now and he had to order the part so problem still exist at this.

Choice Home Warranty was very responsive to my request. I had an appointment set up almost immediately after I sent the request to have someone look at my pool timer which had stopped working. Every time I've needed to place a service request, they are able to book an appointment quickly thereafter. I would highly recommend them for their customer service and pricing.