Choice Home Warranty Reviews

I was pleased with the quick response that I received with my claim. An appointment was made immediately. The technician was courteous and thorough and offered suggestions. It's comforting to know that professional help is only a phone call away.

Roy from Drain Pro was very professional and knowledgeable about my furnace. He was able to diagnose the issue. He had to order replacement parts. He kept me informed on when they would arrive and when he would be back to install them.

The technician showed up in a timely manner and immediately got to work. He had proper PPE as well. I am happy with the level of service I received and would recommend the service in the future. It was a little concerning that they return phone numbers were identified as potential phone spam. That is not good since I screen my calls.

Your sales rep was very informative and courteous. I was going to wait another month to replace my current home warranty company but the current promo was a great value. I chose the 3 year policy with the 6 extra month free.

Choice Home Warranty came with our house that we purchased in late May of 2019. Was unfamiliar with the product before but what the previous home owner chose (unfortunately for me). After utilizing them for 10 months I can say I will never use them again. The network has no available contractors in it and the ones that do hate working with them. We live in Chattanooga, TN and there were no plumbers in their network for a city over 200K people. You had to find someone in the small town of Cleveland 40 minutes away who would come out.

Leak when I ran dishwasher. The repairman said it’s disposal. How the hell was I supposed to know since I only saw leak upon running the dishwasher. Still not repaired and may have to pay another copay. This is useless! Should have just called freaking plumber and myself. Would have cost less and not taken 4 days not repaired even NOW!!

The service was originally scheduled for a Monday but after speaking with the locksmith and expressing my security concerns, he adjusted his schedule and moved my request to Saturday. Called in advance to let me know when he would arrive. Flexible and friendly service!

The repairman came on time and he was very profession and very knowledgeable. He replaced the garbage disposal and cleaned up every bit of mess that he made. I would really like to have him back when and if I have any other plumbing issues.

CHW always tries to get out of paying for repairs or services. I have had every tech with every repair we have had to tell me the same thing. CHW gives a client such a run around hoping they will just give up trying to get their money. I can not trust the company and will not recommend it to any of my friends.

Choice selected Premier Heating and Air to complete this order. Choice was easy to work with and prompt in following through. Alex from Premier Heating was outstanding and so professional...great experience. Job completed in three days. Very happy customer!

Submitted a claim. Our washer is leaking. Got response quickly. Set up repair appointment in a short time even though it was Sunday. Would recommend Choice warranty service to friends and family. Have used choice warranty about 7 years. We have the Total plan.

Choice Home Warranty is efficient, effective and diligent. They attend to their customer needs in a very responsible and professional manner. Their respond on demand is absolutely amazing because they keep to their promise and always meets the client expectation.

You sent me a person that I could not completely understand. I had to explain the problem to him a number of times. After trial and error he finally thought he found the problem. He did not have the part to repair my broken stove. I understand that you can't have all the parts to repair everything, but he was driving his personal SUV. All he does is order parts. I could have done that. All he had was a small tool bag and flashlight. He insisted I pay him the $45.00 before he would order the part. The part may be in by Tuesday. We will have to wait and see.

Robert and Susan Currie of Currie Electric were very good. Took care of problem, explained everything. Came when they said they would. Only recommendation is he took his mask off before he left the house. I'd hire them again.

Jason was very helpful and friendly. Extremely satisfied with the quote that I was given, knowing that I will have extra cover for my home is very satisfying. Also knowing I will not have extra cost if something goes wrong.

Water Heater repair. The repair technician delayed fixing it by a day. He lit the pilot light by using the gas lighter. He could not light and further refused to check if the pilot light can be lit by using the spark mechanism available to the heater. I doubt on his capabilities to follow proper procedures.

What is the reason why I make monthly payment if CHW does not cover? At least I expect some kind of estimation to fix it. It is disappointing to get Claim Determination saying that CHW is not responsible for anything.

Happy this time. Was not happy a year ago, due to I called for a plumber and no one was able to come to my home for the repairs so I called a plumber myself but didn't get reimburse for the repairs. Good Job this year.

The air was blowing but, not cold. He added some freon and that took care of the problem. He was on time and did a great job. He called to make sure everything was working well. He also called early to see if he could go ahead earlier than the appointment and that worked out well also.

The amount of time it took to obtain a plumber seemed to take an extended period of time (6 hours) from start to confirmation and then two days to have the repairs done. I also don't care for the Nickel and Dime approach on doing the work and then the bill. I have had several water heaters replaced over the years and have always been the SAME process yet the vendor and plumber always want to make it seem like more and explain that they are doing me a huge service.

I did this over the phone with Mary. She was thorough, competent, accurate, patient and pleasant throughout the process from start to finish. There were no problems encountered throughout the process and it was completed with a single phone call. It was a pleasure doing business with her.

I placed an order for my garbage disposal to be fixed. You always send me the appointment with their name and number. I called and spoke with the owner and told him I was off on Thursday and needed appt then. Told no problem. Next thing I know you send me a email saying I missed my appointment. Then you send me an email that you reset it for Wed. I did realize you set it with a different co. I called them and told them that we said we were doing it Thursday because I was off. They said no problem. Thursday came. The original worker came first then, I paid me $60 copay and he checked the disposal and proceeded to replace it. Then the other guy show up and we all 3 realized the issue.

I really appreciated my customer service rep. Detailed and offered multiple options. I wish I could’ve taken advantage of the three year plan but didn’t have enough money right now due to COVID-19. Thank you for the great offer and easy payment terms.

Most anything dealing with home wiring and electricity scares me. We had problems faith live switches yet no current was reaching the intended device. HCW was terrific assigning my problem the SAME day, and technician arrived the following day as previously scheduled. He was very courteous, professional, and knowledgeable. Within 30 minutes he diagnosed and corrected our problem. HCW is our second Home Warranty company.... And we are so glad we made the switch.

The gentleman I talked to was very thorough explaining everything was the reason I went with the program. You covered a lot more things than my home warranty I have now and it's only gonna cost me $11 dollars more. I am looking forward to working with you.

Valve in shower faucet break. Couldn't turn off water. They couldn't come out until Monday. Would have to shut off all water to house. I'm disabled/73yrs. Couldn't do. People that were g to coming were nice, but couldn't wait, had to call a company & pay. Not happy with that. Will you reimburse me???? THIS IS NOT GOOD OR HELPFUL.

Your representative did a very good job finally getting down to a workable figure for me to be able to afford your service. Thank you Simon ** for your professionalism and knowledge of your product and where to go for more information when you did not have the answer.

I was referred by my live-in girlfriend who has a plan for her rental house. I went to your website. Got an estimate, received an email, called in to discuss. My first person on my call was unacceptable to me, finished with him then called a second time and got Ralph. He was very diligent, patient, professional in answering my questions, explaining my options. Selected 5-year+ plan which Ralph offered three plans, after consulting with his manage, the 5-year plan was chosen. I feel quite satisfied, anticipate utilizing my plan for several years.

Garage door opener. Took multiple days and contacts to find out the opener was going to be repaired when the tech said the unit was shot. After more contacts a new substandard unit was approved so I am paying extra to get a comparable unit installed.

Repair Leaking Gas Cooktop. The only problem was the wait of over a week to go without our primary cooking appliance. However, the repairman from EBL Appliance, Mr. **, did an excellent job. He also showed us the problem and explained his corrective actions. Additionally, he offered to come back quickly if there was any problem with his repairs.

Disposal would not come on. The tech came out in 1-day and immediately fixed it. He gave us instructions on making sure that the disposal did not get clogged up again. This was my first experience with Choice. I will recommend this company to friends.

When the Sales Person sold this plan to me, he indicated that I would receive full replacement cost for a similar featured Fridge. He did not disclose during the sales call that it was only YOUR COST of a similar replacement Fridge that I would receive. Also, since you had the serial number of my failed Fridge, you would have known via Google of its features being a high-end Kenmore Elite Side-by-Side. Instead, you low-balled the replacement cost by comparing it to the most basic single-door Fridge. I should have been presented with an equitable amount from the start. Instead, I had to reject the initial amount and defend my dissatisfaction to a claim specialist. Now the Good News. The response time for a Technician to arrive at my house to inspect my Fridge was very satisfactory, 2-Days.

Called Choice on the morning of the 23rd, within 2 hours they told me by email that claim had been approved and a technician would be out between on the 24th between 11am and 2pm. A technician called me on about noon on the 23rd and said he was in the area and could he come by. He got about 5 minutes after he called. He diagnosed the problem, fixed it within 1 hr and was gone. I am very please with Choice and the company they sent out. This was my first claim with Choice and they did all you can ask for. I filed my claim online.

This company is horrendous. You promised if I signed a 5 year deal with you and you didn't meet my expectations you would cancel and refund the remaining years. I am a Real Estate Broker for 33 years and have worked with many different Home Warranties. You are the worst. You have ridiculous hurtles to get things fixed and paid for. I want to cancel my last 2 years for 3 different properties. You are a very bad company and will never come back.

I had just washed a bundle of clothes and put them in the dryer only to find out it would not start. After checking plugs and circuit breakers I filed a claim online to Choice Warranty. They emailed and called me very quickly and set an appointment with a technician for Monday (this was Friday). That afternoon the technician call to confirm the appointment but says Ethan if I wanted he could actually come that same day. His service was impeccable. He was polite and completed the work quickly. In less than one day my problem was resolved without any grief or hassle on my part. Wonderful experience.

The technician was prompt and pleasant. It was decided to replace rather than repair. Problem is that CHW offered only 1/3 of the cost to replace. Upon complaint we got about 1/2 of the cost to replace, with no appeal process (take it or leave it!). We were told it was determined on wholesale cost. We should not have had to complain to get even that much! Exactly how can our appliance be replaced - we can't get another appliance at wholesale cost? My appliances are well kept and fairly new. We bought the policy for peace of mind - now we are worried if a larger item goes out. We are sorry but your advertising is very misleading.

Alex from Illinois Garage Door Co. came in and fixed our garage super fast once we had approval. He also gave us great advice for how to plan for the future. He was great! However, we had called customer support at Choice Warranty at one point throughout the visit and the woman was extremely rude. I wasn’t even sure why. She spoke down to me the entire time and it was not appreciated. I would say her name but she never introduced herself. If Alex with Illinois Garage Co. wasn’t so great, I would definitely feel a different way about this experience.

Alberto ** was Very helpful and courteous. He was knowledgeable. I am hoping he will add the Free roof repair that came in the next Email for since on the Quote it was checked. I hope that the service from any service person will be as good as I got from Alberto **.

Water heater I told it was covered. It took 7 days to install. My tenant was upset not having water And requested hotel stay. It was urgent request but installed faulty one. Ceiling not psyched still. They didn’t reimburse for another plumber's fee. They gave diagnosis for ceiling fell down. I’m still waiting. They charged me 570 and 49 to install. They told me water heater covered only pay 45. I have been with you guys past 6 years. Any time I call nothing covered. 570 I have to pay. Not happy at all. Please call me. Drew was a good tech. Finally helped me but charged 570. Nothing get covered.

I was happy with the whole experience. It was great. But the one thing I didn’t like is that they said I had a leak in my coil and instead of fixing it they bandaged up the issue with just installing refrigerant. So I know it gonna go bad again so now I’m going to have to pay again when they come out again to fix the issue when it should of just been fixed the first time.

Customer Service was fantastic. They were professional in every way. They gave me the best policy they for 3 year. Every time I had a problem they handle it quick and easy. To me they are the best in this business.

So pleased with the #1 job repairing my garage door. Good work and the door opens and closes perfectly no bangs. I took his card and will pass it on. The repairman who came out was so nice and started immediately.

The job was done on time but not with complete responsibility leaving us in danger. The electric motor connection was outside the unit. The man was on time and did the job efficiently but not professional. We are concerned for the hazard it leaves to our children or anyone cutting the wires off.

He was on time, pleasant, and fixed real fast. Figured it would be timely, but surprised he finished so quick. Have told others so they can call, and sign up with you. We were happy to have the use of our dryer.

Furnace / heat pump. The techs were very informative on details. Quite quickly found the problem. Ordered parts, after approval. Was back next day and repaired my furnace. The techs were very courteous and explained each step as they fixed my problem. Thank you.

We had scheduling problems because of virus outbreak. Washer pump has been replaced and is working fine. The Technician was friendly and efficient and I would recommend him to anyone. I don't know what else I could tell you. Your truly; Herbert **

****SCAM ALERT.... DO NOT USE THIS COMPANY. THEY WILL FIND A WAY NOT TO PAY. I had 3 companies to inspect my failed ac compressor and they provided different opinions on why the compressor failed yet they denied the claim for every single reason. Do yourself a favor and avoid this scam at any cost.

Had a drain leakage under sink in bathroom. Repair person came at agreed upon time and stopped the leak. One issue was that he didn't have the needed parts on his truck and had to make at least one trip out to get what he needed. May have happened more than one time. Overall, we're very pleased with the quality and professionalism of the plumber.

Recommended work to be performed by Adkins Mechanical and Appliances was "need new faucet." We were called back by Adkins and were told that Choice did not replace faucets. So, we contacted Choice again to inquire as to whether or not they covered leaks as their contract with us stated, and the Choice representative told us that they called Adkins who said that we had requested a high end faucet. What?!?! We never requested a high end faucet replacement; it was the complete reverse. When they asked us what we wanted, we actually said it did not matter as long as it was white. Rae, from Adkins Mechanical, then offered that if we bought a new faucet that he would install it for $75.00. Waiting now for Choice's call back. Still leaking, Rudolf **

The process from start to finish was very easy. Submitting the claim was very intuitive. They sent a company out to our quickly. The company was prompt and fixed our stovetop quickly. Overall I was very please with this process.

KEA services Technician was very professional, and fixed our ovens. We are thankful that during this covid19 were able to get service, and that the technician came fully protected with gloves and mask.

Dishwasher wasnt working. Customer Service Rep - poor. Case manager - good. Need to do a better job screening technicians and attending to your loyal customers. You need to include installation in your cost factor. Not have to wait 30 days for replacements payment. You want customers to recommend Choice.

My microwave could not be repaired and I was offered a check for replacement. The check value was way less than I could purchase a new one, let alone pay for installation. After one call, that value was increased and I did accept that new amount. The repair company came within 24 hours and the tech was safe and we each wore masks. This claim was easy to submit, acted upon quickly, and resolved to my satisfaction. My claim rep was friendly and very efficient. I would welcome working with her again.

This tech you have sent is really fantastic. He came early, he fixed the issue and was friendly, helpful and knowledgeable. If I need any repairs in the future that he would handle, please send him. I would trust him to do the right thing.

I had a problem with a garage door not closing properly. When I called Choice they contacted a repair company and I had an appointment within an hour. The company came the next day on time and solved the problem. The service from Choice and the contractor was exceptional.

I am very disappointed with CHW. When I called to inquire about getting a home warranty, the person I spoke with really built it up, making it sound like everything would be covered, and if it couldn't be repaired we would receive a new appliance. Not stating that we would only be reimbursed for a partial amount and that installation of the new item would not be covered. I realize that it is my responsibility to read the fine print, but I think a little more transparency on your end would really be the way to go.

Choice Home Warranty contacted me via the Better Business Bureau and refunded the balance of $1019.50 (they had paid $545 in earlier repairs that was insufficient), which was $50 more than I had requested. This is because they did not charge the cancellation fee of $50. So case closed and the issue has been resolved to my satisfaction.

First time using our home warranty, went very smooth and helped us save money on new water heater. I was skeptical and considered not renewing next year. Now that the service has essentially paid for itself, I might consider renewing.

Great value. Reviewing the terms of the agreement was easy when working with the customer rep. We elected to sign up for 3 years with a guarantee that at the end of 3 years the annual cost would not increase.

Choice was quick to someone out to my house and my water heater was fixed with in a few days, we didn't have to wait long. The online claim was easy and simple and fast response. The only bad part was the technician flooded the room the water heater was in and got some of our storage stuff for Christmas and other holidays wet.

Sal was professional and knew his facts. Felt very comfortable buying this product based on the rating of your company as well as the manner that I was handled. Hopefully I will not need the services provided, but it's a good feeling to know it is with Choice. I feel I got a great value for the price.

Air Conditioning Capacitor Replacement needed. When having my air conditioner yearly service, it was noted that the capacitor was burnt on one side and a wire was also. The tech fixed the wire and then I contacted CHW regarding additional service required. They set up an appointment and sent out Just Better Air who was very thorough and corrected the issue.

I had a very good experience with both Kevin and Mark. They understood my concerns and worked to get me the best rate with the lowest service rate possible. I hope Choice can fulfill all my requirements. However, I asked for a similar policy as my friend and the NO CAP Limitations policy was excluded. I want this rectified.

Understandably, no one was available on my original phone call. I made a new claim online for a refrigerator issue. I got a call approximately two hours later with a potential service call EIGHT DAYS LATER. This is not acceptable and I had no recourse but to call our regular appliance service people who were here within two hours. They are getting the necessary part and will have the issue fixed TODAY. I will pay the cost and send you the bill for reimbursement.

Kevin was very polite and accomodating. Wouldn't take no for an answer. Waiting for a hard copy of the contract to be mailed. Service fee was reduced from $85 to $65. Home Warranty covered the items I would expect the contract to cover.

My experience with purchasing the warranty was just fine. Very good even but it hasn't even been 24 hours and the calls to buy other services has begun. It seems that my number has been given to lists of other product providers and they are calling me. Unacceptable!! I did not agree to have my info sold or given to any other companies.

CustServ. - good except for having to wait another week from the first appt. I understand length of jobs vary; but H.O. still don't like having to wait; esp. when the time frame is the whole day (8-5). Since covid-19 restrictions were still in place at the time; it's no big deal. However, under other circumstances I would have had to take a day from work. Can the time frame somehow get shortened to 8-noon; noon-5?

I haven’t used Choice Home Warranty as yet, but was very impressed with their representative, Phil **. I liked the discounts for being a Senior and Veteran. I hope my experiences with Choice Home Warranty prove to be as rewarding as the plan sounds in the beginning.

The Innovative Door System Company arrived on time and completed the garage door repair in a professional manner. I would recommend this company for anyone, living in the Upstate, who has a garage door or motor problem! Choice did not want to approve the repair but finally did and we are happy about it!

I'm new to CHW (choice Home Warranty) and have had only a few needs for their services. However this is changing rapidly. This time I had and electrical issue & it was during the time that our country was dealing with the C-virus. This meant that personal assistance was limited. However my request needed to be handled by a person.

First time I needed them. “Nothing”. Wish I had never changed from American Home Shield. Guy came to look at damage, said he was sending in his recommendation. Took my $75.00. Never heard from anyone and it’s been 4 days.

Replace water pipe. Thank you for sending a person who only did a great job. But was fast and nice. Thank you. The replacement with better material than the original. And he went out of his way to make sure the water pressure was right. Thank you again.

We had a total failure of our LG French Door refrigerator. No cooling at all. Called Choice Home warranty and they scheduled a service call. Service tech came and diagnosed problem as a burned out compressor. He had one in his truck and fixed it on the spot. Can’t ask for better service. Get a Home Choice Warranty and relax. They show up and fix it! Great service. I will renew my plan again.

Too many transfers to other departments to cancel. Call disconnected when correct department was finally reached. I'm really disappointed with how much this company is in being unappreciated they are for there customers. I don't have anything additional to say.

My oven electrical burner needed to be replaced. The company that replaced it was Zeke Appliances...the service men did a very good job in replacing the burner. I called on Monday and the appointment was completed on Wednesday within 15 minutes after they arrived and completed the service.

Plumbing Stoppage. The technician was prompt, courteous and took care of my problems right away after he received approval. My one concern was he wasn't wearing a mask and I thought he should have in light of the pandemic we have. The plumber seem to be very knowledgeable and I felt comfortable when he completed the job.

Water in the pan under the water heater and it appears to be a small leak of some kind. The young lady that helped me was extremely courteous and helpful even though with the virus they wanted me to do it online but when I explained I was working from home and couldn’t use my work computer she assisted me and was kind.

Easy enrollment. Leo emailed the info I was wanting so my husband and I could review it before speaking to anyone. Once we spoke, he made us aware of several offers and worked with us to get the one that fit our financial needs at this time. He was very pleasant and easy to work with. Thanks!

My water heater went down on Saturday. I was able to open a claim within minutes via online. Within a few hours a technician was already at my house. In two days I had a new water heater install. One thing that I would love is that there was also more coverage for modifications. Which just includes installing a new water line.

Oven went out. Mice chewed on one of the wires and caused my oven to go out. I did not know I had mice. I don't know how that was my fault. It was a simple fix. I am very unhappy about the decision that was made.

They were very nice and courteous. Were very professional and got the job done quickly. I would recommend them ten times. They explained the problem and let us know what they did to fix the issue. JOB WELL DONE!!! Would use them for any future issues.

The same system that was plugged up last week was plugged up again this week. Hopefully it won't happen again. Based on what the plumbers found, the previous owners had been pouring grease down the sink for some time. We just moved in, late December 2019.

We have an intermittent leak when the toilet is used. The day we called the toilet problem in was a Saturday, and water was leaking out the wall. We cleaned up the area and was informed by CHW that the technician was scheduled to come Monday morning. We stopped using the toilet that weekend. Monday the water stain was evident but the area was dry. When flushed the toilet did not leak. The technician told me they had to call in the order to get permission to remove the toilet and see what the problem was. He told me that half the time they are allowed to remove it, and half the time they are not given permission, it all depends on who they get hold of on the phone. Twenty minutes later The technician came back in and said he was not given permission to pick up the toilet. He did tell me that the ticket would be left open and that when the toilet leaks again to call him directly.

Fred did an excellent fast job in getting the microwave working. Very helpful in handling questions. Very neat and clean. Would love to get this service person Every time I need any repair. Appliance repair has been here before and I highly recommend them.

Sales Representative. Very Knowledgable, gave me the details I was interested in to help me make a decision. Because I was already with a competitor and just went through a nonrepair and no replacement on a very expensive washing machine and a $125.00 visit and a $340.00 maximum payout, which really means I netted a whopping $215.00. Not Good!

I had an incident with the previous company that I used. They thought it was alright to add additional charges from my account to my credit card on file. I asked them twice to stop. They didn't listen so I decided to go shopping. I had seen ads for Choice in the past and was interested. I took a chance and made the call. My customer rep (Jared) was wonderful. He was informative and answered all my questions thoroughly. The price and the added incentives were unexpected, but very appreciated. They even took into consideration my age. The most important thing that happened was Jared listened to me. He didn't try to overwhelm me with information, but was super considerate and took his time to ensure I was completely informed. I really appreciated that. Now I understand, and so do they, that this is a trial, but I believe I have found my company.

First my hats off to Anthony. He did an awesome job of presenting the information and the different options I had to chose from the package that I settled on. Gave me twice the coverage at a savings of over $1400.00.

AC unit. The technician was very nice and found the problem and fixed it within the hr. Would recommend him and company to my friends. I have been very pleased with Choice Warranty. My son also has Choice and he is pleased with the company.

Representative was fair and accommodating, displayed detailed knowledge of the service, and was persuasive in communicating savings worth taking advantage of. He listened attentively and was willing to consider the suggestions proposed. We felt satisfied with the results. Final costs and selected payment were acceptable.

The repairman arrived on time, When I called the order in, I stated that if the dryer had to come off the top of the washer, he would need help. I would not be able to help him. He did not get that message. He did find that he did not have to remove the dryer. When he looked in the washer window, he asked why the water look like it did. I told him that it had been sitting in there almost a week. I had a pile of towels near to catch the water. He did not use them at first, but when the water started going all over, I grabbed them and threw them on the floor. When he got the unit that was stopped up, he asked why we never cleaned it. I did not know it had a filter, he told me it should have been cleaned every month. Didn't know that. He was not as friendly as the last person. But he did a good job with what he had to do. Thank you. David **

Tracey was amazing. She was so knowledge about your coverage and the policy, she explained it to me and answered any and all questions I had on concerns and questions. She made the experience all worth it and one of the reasons I chose to go with Choice.

Stove top element was going to a higher degree on its own. When tech got here he checked it out and it registered correct. He had the attitude that we did not know what we were talking about. The stove top is going to a higher degree now again. I am not sure what to do about this problem. It does not do it all the time.

I received a call almost immediately regarding my request. Shortly after, Samuel messaged me with a date and time. The next day, he had an earlier opening so I was able to have him come sooner which was very convenient. He came on time (at the beginning of the window) and was efficient in handling the problems with my pool pump. He was polite and knowledgeable. I would definitely recommend using him, his company, and Choice Home Warranty after this experience.

Very satisfied with Choice. The technician from All Home Appliance was very knowledgeable about a/c. They were very courteous on phone calling to let me know about appt. time and gave me a prior call when on his way. I would refer anyone that needed a warranty to Choice Home Warranty.

Going through whole process and did not tell me about Each service call cost $85.00 So I have cancel. Why they not talk about the information on the process of claim. Why keep hiding each service call $ 85.00.

The rep provided exactly what we needed but they really need to ease up with the upselling. Got a call back immediately to upsell the policy. That's a little much. When a customer sets up a policy you might could wait a while before blindsiding with more.

My sales representative was extremely professional and very accommodating. I appreciate his thoughtfulness. Hopefully, I will have a good experience with this service and hope that in the future I will be able continue to have a positive relationship with other CHW representatives.

Filled out request on 4/18/20 at 11 am. No response until 4/21/20 at 6 pm. This was an emergency that required the water to be shut off to the entire house. We could not wait 48+ hours to have this problem fixed. By the time I heard back from the company offering reimbursement, we already had called a plumber and had the problem resolved. We cant take advantage of reimbursement since we did not get the work approved by the company. Very disappointed in the service. This was my first claim with this company.

I contacted Choice warranty about an emergency service needed, online. I received IMMEDIATE response and service the same night. Service was a 4.5. Not of his fault, but was not completed. I would definitely refer this warranty service, I have used for 2 years with 0 complaints thus far.

They replace my refrigerator, since my compressor worn out and it cost more to repair than replace it. The process was fast and I highly recommend Choice Home Warranty to anyone out there in market for a good home warranty company.

Had a pool filter that started dumping sand in the pool. Filed a claim. Eternity pools came out and said the laterals were broken on my 28 year old filter, it was discontinued and They would report and get authorization to replace it. (By the way they never opened the filter to look inside.) A week later my claim was denied. I called in and discussed Khadejha. She told me If I wanted to appeal the claim I would have to pay a another service company to come out and diagnose it. So I paid Soft Water Swim (an excellent company to work with I may add).

Technician was excellent. Very polite and nice. Very professional. Did a great job of fixing the disposal. Customer service representative was also very helpful. Overall it was a great experience. Very happy with the service. Would definitely use the service again.

Pipe burst in my bathroom wall. The plumber arrived and very shortly after his arrival the problem was taken care of. So thankful the only plumber interested in my problem was available even with covid19 going on. Thank you Darren Aucoin Plumbing LLC way out of Duson, LA.

Our shower faucet handle broke off. The plumber (Perfection Plumbing) came out & fixed it. He was very professional & polite. We would like to have this same plumber back if we ever have any more problems. He was very efficient & fast. Thank-you...

We had a pipe blockage in both of our kitchen sink. Within minutes of our call they got back to us saying that the technician is on his way. The case was quite complicated and they fixed it with their advanced tools and were very friendly and left us with helpful tips to avoid future issues. Real great experiences!

I was very pleased with the owner. He kept in contact with me and let me know when he would be here. He was pleasant, explained everything. He completed the job without having to leave to get parts. His prices were reasonable. I will definitely recommend him and his company to my friends. This is my second experience with Choice Warranty and I am very pleased that my problem was dealt with quickly.

My washer stopped spinning. Called CHW and it wasn't long before I got a text saying someone would be the day. Marlayna showed up as scheduled. She was very thorough with the inspection. I needed a gearcase, drain motor. Got a message that the repairs would be more than the cost of a new washer. So CHW is sending a check and I'll be able to get a new washer. I am very pleased with CHW and all their technicians. They are very professional and polite.

The black pipe in my basement had a large crack in it and the CH Contractor came and completely took care of the task to replace it. Thank you Choice Home for your excellent service. My sister who lives in Georgia also has Choice Home and she is also impressed.

I want to make sure no one else believes this company does what they advertise. They do not cover any big appliance repair. Read the fine print. They don't cover water heater tanks, compressors in ac or refrigerators. My experience was they refused to cover my ac failure because the motor and compressor failed, they decided the compressor failed first and refused to pay, what is an AC without a compressor. I had this insurance and they covered very little. Please Google them for issues at the BBB and in New Jersey where they are based.

Kitchen faucet was leaking and 4 r's plumbing came out on 4-17-2020 and suggested that a replacement faucet was more advantage than trying to repair it, but they needed approval from Choice to do so, they received approval and went to Home Depot, purchased a new faucet and replaced the old one that day.

I was pleased with the tech. who came to diagnose the problem. I am only semi pleased with the refrigerator not being replaced but cash being given for part of the price of a new one. The cash will surely help with the case. Thank you much.

Hot Water Heater. The best thing I have done was to purchased The Home Warranty Contract. Our first experience Having to deal with a huge problem was unbelievable. How our contacts within the company were so helpful. The quickness on how everyone responded was top notch.

My Air Conditioner stopped cooling the house. I called Choice Warranty service. I received quick service. Everyone was professional and courteous. The technician came in total Covid 19 gear for his and my family's safety. I really appreciated this. The AC unit was fixed and running. I have never had a bad experience with this company.

I haven't had time to read the full policy agreement. If it's as the sales person described I'M sure it will give me some peace of mind regarding the WHAT ifs that always come about when we least expect it. I'll be able to give you a more complete evaluation after I have thoroughly examined the policy.

I like how the company responds to claims in a quick manner. I would rate you a 5 star if service could be guaranteed on the same day for all emergencies. Customer service has always been pleasant, in spite of COVID-19.

My oven is not working. Repair person ordered a part. My issue is it seems like there is no urgency in getting it repaired. Based on the schedule I will not have a working oven for almost three weeks. Scheduling the technician, ordering the part and having a person replace the part. There should be a faster way to get this done.

I received fantastic customer service from an outstanding technician who responded to my service call through Choice Warranty. My problem was resolved with skill and in a very timely manner. I am very happy with Choice and its affiliates! Thank you!

I asked for a technician to come out to repair an under sink instant hot water tank. He came out and expected to see a normal water tank. He phoned HQ to see if he could replace the leaking tank I had under the sink, HQ refused. It is a hot water tank, even though smaller than normal, but you refused to cover it. Very disappointed. This is not a reflection on the technician who did what he could to help.

I was treated very politely and was offered all benefits available for seniors. I took the 5 year plan with one additional year free. Price was best in the market and my sister told me that the service is A+ all the time.

When I could not replace the filter in my icemaker, I called Choice Home Warranty and they entered an order right away. I was unable to get ice or filtered water from my fridge. I got an appointment for a few days later (virus is affecting times) and was happy with that. However the repairman came 2 days early and everything is working well. Great customer service from Choice, professional service sent out, and I have my fridge icemaker back. Thanks Choice Home Warranty!

I was contacted today by George ** who was extremely professional and informative. He explained what was covered and the various options available to me. The coverage is superb, the price is within my budget and I'm looking forward to a long relationship with Choice. Thank you George for the great customer service!

Ice maker repair. Precision Appliance did a great job again! Miguel is a true professional, knowledgeable, courteous, personable... He analyzed and corrected the problem on the spot! He also wore a mask and gloves in response to Covid-19 precautions. It was a pleasure to have him as an appliance technician.

Hot water heater repair. Very disappointing. Repairman ordered part on Friday and thought we could be done that afternoon. He calls back and says part is 75 miles away and would be sent down on Tuesday. Choice would not allow him to go to another vendor. We had a 75 gallon tank leaking all over our floor. I offered to pay $150 extra to have the tank picked up Monday morning and installed. Which we did.

It's good but too much price difference from 1 sales person to another sales person. 1st guy give me that policy in $450 13 months. The other one charged me $480 for 13 months. That's not good so please check with your end and refund me my amount. That's my 1st time and I just bought my 1st property.

I had to call and have my claim reassigned to to original Service Company. Had a Appt between 11am and 3pm. Never showed up!! Got a call at 5 pm ..stating they could not get to me. Would call next day to see if they could fit me in.. After looking them up under Better Business Bureau, and read nothing but negative results. I believe your Company needs to check more in depth what Company they accept to work with. Requested original Service back from Honey Dew in Jacksonville NC. Most outstanding Company, highly recommend.

Hot water heater. Choice warranty always finds a way to deny claims. I would like to discontinue my coverage and get a full refund. I hate Choice Home Warranty. I will go back to First American Home Warranty the first chance I get. My other properties are with First American and I wish I had this property covered by them too.

AC Checkup. I was please with the service and it was done on a timely manner. The Tech would not clean the AC Coil stating it was not part of the service call, I feel that the call was a preventive call and cleaning the coil would help prevent future work on the AC units.

Joined yesterday. Salesman would not or did not understand that I was not going to do more than 1 year at this point. Offered employee discount. Would not listen when I stated that I was not going to do more than 1 year, since I do not know how the company really works when I call in a claim.

I took out a Choice Home Warranty on Monday. Part of the offer was if I signed up for six years the service call charge would be reduced from $85 to $65. If it was possible to receive the $85 service call contract before I got off the phone, why have I not received the revised contract depicting the $65 amount!

My experience was good, very quick response with my bathroom toilet. My outside faucet leaks when turned on, I included this in my claim, this was denied. I was disappointed with the outcome of my faucet. If possible can Choice Home reevaluate my outside faucet? I was told that everything attached to your home would be covered, this is why I left American Home Shields. I hope this is not going to be another bad experience with misleading information of Choice Home Warranty.

Water softener. We have been very satisfied with our decision to use Choice Warranty for our home warranty company. We have made 2 repair requests and both times the representatives have been so polite and efficient. The service department they sent were great and did the repairs very quickly. We are very happy with these experiences.

HVAC was not working and got an malfunction message on Easter Sunday and we had an appointment with a technician set up in less than 24 hours. The repair was completed quickly and efficiently. I appreciated that the technician wore both a mask and gloves.

I am extremely unhappy and disappointed in this company. Very bad customer service and mid-handling of both servicing agent and me the customer. I have been with this company for 10+ years and to be treated this way is inexcusable. I will be canceling my service before the next monthly payment.

I noticed every time the shower in bathroom was used it would leak from behind the faucet. I made an online service order and in one day a local plumbing company called me to confirm a service call visit. Their plumber by the name of Joe was quick and to the point. He knew what he was doing and figured out the problem instantly. Choice was as quick to review and approve service! I am glad that I chose Choice Home Warranty!

Can't say much yet except big relief in case something should ever go wrong. Now we can relax, and sleep at night knowing we are covered. Thank you for being there to give us our relief, and peace of mind.

Air conditioner froze up. Tech work was good. Found another problem. Circulating needs to be replaced. He tried to order one fan. Was not covered. I was very upset. Appealed it. Was denied. I have 5 more years of this no warranty with you. Too bad for me.

I was told I would get a new dishwasher. Mine was too expensive to fix. But was offered less than half of what a new dishwasher cost and installation wasn’t paid for either. I would never choose Choice Warranty again. They always take a cheap way out of it.

So far everyone has been cordial and professional. The only complaint I have is at times it’s hard to get a hold of who I want to talk to. I’ve left messages but do not get called back. Sandra was always attentive to our needs and answered any and all questions.

Dryer. The Technician was very professional and was prepared to conduct his business as he showed up with the personal protective equipment needed to protect himself and us. Also, he left the work area clean. We are very happy with the service. I will recommend Choice Warranty to my Friends.

Furnace began making a rattling noise, then stopped altogether. I filed a claim at night and the response from Choice was immediate. They had a technician for the following morning. Gerome (the tech) was great with communication and repaired the unit in an hour. A+ We were SO glad that we had used Choice.

GE Monogram oven. The inner glass broke on the oven door. I sent an email to Choice, they contacted a service provider who came out a few days later, diagnosed the problem and ordered the part which will come to our home. Once we receive the part, I am to call the service provider and he will return to install it.

DO NOT PUT YOUR MONEY WITH THEM!!! Like scammers fraudulent company, they don’t cover anything! Every time I file a claim they send a company I pay service fee and then the WHOLE charge on the work, it’s basically you pay more than double! They deny any claim, even a very common one they denying. I had numerous home warranty companies in the past, some are bad some were good but CHOICE by far the most worst one ever. You are going to lose so much money with them. If I can help anyone from making this mistake I feel blessed.

Pool pump motor repair. The original contractor assigned to the order was one who has proven unresponsive before and yet was assigned again. He never called or showed up. I asked for a new contractor and after reviewing the reviews for that one I immediately asked to have the order reassigned. It was to San Tan Homes Services. They responded immediately and the technician was courteous and professional and scheduled. Why assign people who are irresponsible? Choice did make the changes but using the same contractors simply because they respond first is no in the best interest of the homeowner.

Water heater. Needed to be replaced and Choice got it done!!! I was pleased with service and the overall experience. I am glad I chose Choice as my home warranty provider. Times like this you need a service provider that will work fast to get things fixed.

I had a wonderful sales person, her first name is Lisa. She was kind, courteous, and very helpful in explaining the plan to me..which I sincerely appreciated and that helped me to make up my mind for looking forward to the signing onto the warranty plan, and then when I try it in the future I will recommend to others! Take Care & God Bless! Eileen **

Plumbing. Water leaks in kitchen and bath. Excellent reporting from the onsite technician including photos and recommendations. The dispatched technician arrived on time and the date scheduled. A little disappointed that Choice pay only $205 while I had to pay over $400. I apparently do not have a good understanding of the coverage.

Fridge Repair. Very happy with CHW program. I filed a claim on Tuesday & Wednesday it was fixed. Authorization process between technician & CHW was flawless. Paid deductible and Tech was done. Highly recommend Choice Home warranty. This is the warranty program for any homeowner.

A water leak can not wait 3 days to be fixed. The service charge was fine but the cost of the expansion tank was high. The most that an expansion tank should cost is $50. I was charged $175 for it. I think that price of parts should be regulated by CHW with the vendors they choose.

My claim was made fairly quickly and someone was out within a couple days. But the repair work was apparently denied and after several communication attempts as to why I still have heard nothing and it's been almost a week.

The person who came to fix my AC was very polite, helpful, and professional. He explained what was going on for me--wasn’t pushing to come into the house to see the thermostat due to COVID-19. He allowed me to take pictures of it and bring it out to him. Everything was fixed relatively quickly.

Service from Choice was terrible. Had a tech out for my washer and he called in got assigned my dryer, since he was already here, and could not get Choice to send the necessary information over to his company after he called, his company called and I called to have it done.

Signed up online and paid. Immediate phone call tried to badger me into a multi year plan. When I declined after multiple requests I was basically rudely hung up on. Did not inspire confidence and am sick of being surveyed to death.

We had coverage with Sears for our appliances. They no longer offer this service so I decided to look for coverage elsewhere. Found you in a consumer reports article...ranked #1. Your prices for full coverage were far better than what we used to pay Sears.

Gas Furnace was not working. A technician was dispatched within 24 hours and had the problem fixed in about a half hour. I was very pleased with the service I got. He was professional and courteous and explained all his work.

Leaking water heater. Filed my claim Friday evening on Easter weekend. Choice worked very hard but understandable the Holiday. They got a contractor Monday morning and they came and looked at it at 9:00am. It got replaced no questions asked. The Contractor was very professional. This is the second time I used them and have had no problems. I am very pleased. Thank you choice.

Our AC was not working. They send second day repairman. Following week AC was replaced. Excellent excellent service. Will recommend to all my friends. Working was very easy with people from the insurance. It's amazing the way this company is taking care of the customers.

Repair of Ice Maker. Replace maker and service refrigerator. Service repair did a great job in completing the repair. I would highly recommend this company to repair all of my appliances. I would also recommend them to all of my friend.

I discovered that my well had stopped pumping. I submitted a claim to CHW and in this case I provided the name of the well company that installed and has been servicing my well. In this case CHW reached out to Register Well Company and I had a repair tech on site in less than a day. Since these people are very familiar with my well, they were able to diagnose the issue and quickly made a repair. I was particularly happy with the responsiveness for this repair.

Courtney, the sales representative, was very kind and got me the best price. I highly recommend Choice Home Waranty. I saved well over 300 by switching over to them from my old home warranty company! I am thankful that I found these guys, especially during these tough times.

The Technician did a good job explaining what was wrong with the A/C Unit 2 and proceeded to fix it. He called to inform me when he would arrive at my residence to perform the job. I wrote a check for $45 dollars.

The cost of the home warranty was acceptable. The sales person whom state that he was the manager was a little bit pushy with selling the warranty. Voice was not very customer friendly. Love the package and what it covers. That 13th month deal is not a seller when I have to wait 30 days for the policy to go into effect, that's the 13th month that you are taking back!!!! Should have military or sr citizen discounts offered all the time. Not just the bonus discount during this covid 19 epidemic.

Pru arrived on time and was very nice and efficient. The disposal was not broken, just jammed. He fixed it with a wrench, which he left with us. I would highly recommend him to anyone. Even though the disposal was not broken, it was worth the $60. Pru gave us some tips for use that we really appreciated.

Ramon was very efficient. He came in, assessed the issues and ordered the parts after gaining approval from HQ. I look forward to him returning to install all the necessary parts. There was follow up after the initial assessment which I found refreshing!

I submitted a service request about 10:30am and received a call from the repair vendor in less than 30 minutes (RBA Appliance). The repair service informed me that they could be at my house within the hour. I have never had service this quickly from any company or vendor. The repairman came to my home with protective mask, gloves, and foot mittens. He repaired the dryer and washer in less than an hour. He was professional and friendly. He advised us to stay safe during this pandemic situation that the world is experiencing.

I was amazed on how Easy my it was to get my coverage. The associate explained the plans and help me pick one that would fit my needs. I look forward to working with your company. Your company was referred to me by Wilmot **. He has been my realtor for years and he uses this company firm for his coverage.

You customer Service was superior. Service was provided with in 48 hours. Service was fast and prompt. Would recommend service to family and friends. Customer Service rep really knew her job and explained all my options for Service. I plan on continuing using the Service in the future.

Our garage disposal stopped working. A service man came on Monday to figure out what was wrong. First they thought it could be repaired but then realized the entire system was broken and I needed a new disposal. It was approved that night and they they were here the next day to replace it.

This is the second time I have had to call upon Choice. Each time the repair person comes to the home, I pay the fee and the repair person leaves telling us that he needs to order a part. Each time we receive an email from Choice shortly thereafter stating

The representative gave the full description of all the features to the 'premiere' plan in full detail explaining one by one and how they work. He also explained the extra benefits I would get if enrolled for 5 year which would cover the plan for a total of 6 years a very loose cost.

Contacted Choice Home Warranty on Saturday April 11 about 2 toilets that was leaking water in the tank. Searched for parts and gaskets but could not find any to make repairs. Contacted Choice, received a response later the same day saying that Amigo Rooter & Plumbing was contacted and would be at my home on Monday, April 13 between 7 AM to 11 AM. The contractor came and diagnosed the problems and fixed the problem causing the leak in the toilet tank. The repairs didn't take too long to repair and I checked the function of the toilets with the contractor to make sure it was corrected. The contractor was very friendly and proceeded to work on the issue as soon as I showed him the problem. Completed and I received my receipt online and work was completed professionally.

The worst customer service ever. I've been with Choice Home Warranty since 2017. Until this year I have not had a claim that required them to replace anything. This year I have needed two items to be replaced. My dishwasher and my refrigerator both of which I have had to fight as if pulling teeth because they don't want to replace, only want to pay, but they don't allow enough money for you to purchase your replacement item. I requested a supervisor. No one ever called me back.

The gentleman who called me was very nice and polite. He explained the service he was offering, and being familiar with this type of service I felt the price was reasonable and bought the plan. Was not pushy to sell.

Choice Home Warranty was fast to respond to my claim and kept me in the know during the process.. The company that came out was fast and efficient and things were done to my liking. Great experience. Good company. I have been with them a while but they are very consistent.

Made a costly mistake switching from AHS to this company. There are very few things covered within their policy which I'll say isn't worth the paper it's printed on. Recently filed a claim for a leaky sink and was denied. I'm at a loss for words on why a kitchen basket strainer is excluded given how integral it is to the functionality of a sink.

The repair technicians did a great job in a timely manner. Very polite and gave me details of what they would have to do to complete the job. The Feniv’s Air Conditioning technician were on point. The interaction with the Choice home warranty has been great.

Water heater leak. I was very happy with the process. I was very happy with the customer service, I was very happy with the prompt response. I will recommend to friends and family. There is nothing more I can write except I’m very satisfied. Thanks.

My claim turned out to be part of the Air Conditioner that you have written into the excluded part. Funny no one tells you or mentions all these parts that you will not pay for if the “Air Condition System” brakes when you are buying insurance. But the best!!! Once they find out they don’t have to help. Yep you got it. They stop helping totally!!! Just an email to say claimed denied. If you try to talk to someone. You get a case manager. Every step takes an extra day. That way you get an employee who tells you all the excluded items and lets you know they have done all they can. So tell your friends. Please read and understand exclusions. That’s how they can not repair anything and help their customers. Now I know why they offer an extra year if you pay five year advance!! I’m sure most people would cancel after finding out the truth about the insurance policy.

I was told you would call me to schedule the repair. I didn’t receive a call & I just found an email you sent denying my claim. You should have called me with that information. The plumbing was inspected by a home inspector prior to the purchase & all was found to be in good order. I bought a warranty to cover the "unexpected" therefore I’m am very disappointed in your company.

Choice responded to my request quickly as did the service person which was from McMahan Plumbing. They actually came out on a Sunday and fixed the problem. Very pleased with their fast service and also with McMahan Plumbing. I would recommend both companies.

My washing machine has major issues and has been deemed unrepairable. I have been offered a buyout of 349.99, which would be about half what it would cost to replace mine with a comparable model. Waiting to talk to someone about where this goes from here.

I called to switch over my home warranty to my new address. I have been a loyal costumer for 10 years and not only did my price go up but I am having to pay for both properties this month even though I no longer live at the other property.

The disposal, Badger 5, was installed with the kitchen remodel. The unit stopped working and we continued to use the sink.. We call the Customer service when the unit started leaking. The claim was handle promptly and the plumber was on site to replace within three days.

Great response to my need for service. The repairman has exceptional skill set and was able to complete the repair within 30 minutes. This was a positive experience. I am grateful for Choice Home Coverage. It is great to have this high level of service. This coverage lives up to what they promise.

I stayed home all day for the Velox Air appointment between 11 and 3 PM. They never showed at all and I tried calling them twice…. Left voicemail once and never received a return phone call. Please find a new contractor or let me find one.

AC not cooling. The serviceman was very nice and very accommodating but said that choice warranty would not pay for the repairs and I'm VERY disappointed in choice because they supposed to pay for anything that's wrong with a major appliance. I ended up paying for repairs.

Within the same day of submitting a claim for a washer, Choice Home Warranty had located and scheduled a company to come the next day to repair Outstanding customer service. This is the third time we had a problem and they were very quick to help.

CHW assigned tech to come 4/1, then changed to 4/2, immediate response glad to report. Tech left stating that he needed to get a part. Then I get email from CHW that cost to repair "cooktop - electric" exceeds replacement cost, asking that I accept $229.99 replacement cash amount. First, It is NOT a cooktop; It is the oven of my convection stove cooktop. I would need to replace the entire stove. $230 does not cover cost of new stove. I bought it 2004 and have no idea of cost now.