Choice Home Warranty Reviews

Claim process involves unwanted steps which delays the overall service and that too end up with denials. So owner should be ready with backup option in case claim denied in the last hour to get the things right on track.

I contacted Choice Home Warranty and the next day someone was here to repair my air conditioner. Gerardo was here on time, very knowledgeable and very nice. He took the time to explain everything to me. Based on my experience, I would recommend Choice Home Warranty and Gerardo. Thank you for great service.

Placed the claim on 9 25 21, 1st technician on 10 2 21 never called or showed up, tank now overflowing into my yard. 2nd technician with different company was assigned showed up. Fixed my system but CHW did not pump the system which they were supposed to do. VERY UNHAPPY WITH CHW AND TH.

Henry from Ace of Spades Garage Door LLC was wonderful. The company was great about keeping us informed about arrival times and Henry was able to arrive early and quickly diagnosed and completed the work. We appreciate his help and would recommend the companies services.

Delighted with the recent service on my dishwasher repair. The whole process was very comfortable from opening the case to the timely repair. The customer care was very patient and eager to help, the technician was knowledgeable and could fix the issue. Highly recommended!! Absolutely no Hassle! Keep it up!!!

On time, knowledgeable, resolved my problem. Would recommend and have passed on your name and phone number to many others and they have signed up with you folks. Great organization, keep up the good work. I shall continue to boast your name to my friends.

Talked with Seth ** and he was very thorough and explained the coverage very well and professionally; he wasn't pushy and wasn't doing a hard sell. I also really liked the quality of their reminder text reminder of the callback time 10 minutes before the call and your ability to reschedule, or opt out. Just signed up today and waiting for the package I signed up for.

I don’t like being pressured. I understand that the gentleman was only doing his job trying to sell as many policies as possible; however many people are still affected financially by the pandemic and cannot afford to pay for multiple years upfront or within the next 2 months. If the client tells you that they would prefer to go year by year, then please respect it and understand that there’s a reason for their decision. Even if you think you’re giving them a deal. I work in customer service and even though my boss wants me to sell as many Vaccines as possible, I try to respect the customers’ stance whether it’s financial or their personal belief.

I was extremely pleased with the technician and his knowledge in replacing my leaking faucet. I would recommend him to anyone and would certainly use his services again. The time involved in replacing the damaged faucet was nominal. I would recommend this technician to anyone and would most certainly use his services again. I would rate my experience as “Excellent “. Thank you.

I am disappointed as I put in a ticket late Monday afternoon and as of 8:14pm on Tuesday I have not yet been contacted. My air is now cooling but I am unable to change the thermostat setting. I would still like a service visit on this Trane thermostat.

It states right in the policy that filter system is covered but your people just keep jerking me around. They just try avoiding to pay for the replacement. Quit playing games and live up to your contract. Get the job done before the pump burns up trying to keep up with the leaking water. Do your job!!!!

Easy to call in a claim! Let's see if it is easy to get my dishwasher fixed! Will give another review when that time comes. Hope they can get a repair man here soon and that this claim is finalized soon! THANKS.

Quick response to set appointment. But I think it could be faster on the repair side. The repair people were fantastic. As soon as they arrived they went right to work then were professional in performance and appearance and behavior.

Worst home warranty company we had ever had to deal with; made a claim in February, multiple technicians visits, didn’t fix it, replace it and total lack of communication, we did everything we were told to do and they still won’t do anything.

The TPM Technician was very knowledgeable and he did a fantastic job! His analysis was spot on and the recommended solution worked perfectly. Our plumbing issue has been corrected. I am thankful to CHW for your prompt review and reply to my claim.

Once I placed an inquiry with warranty company there was a technician scheduled response within 24 hours with the technician scheduled shortly after that. I like how you can communicate directly to the technician versus the warranty company by way of the technician. The most recent tech was a little abrasive with trying to tell me my warranty won’t cover things but that isn’t his realm to understand. Not to mention they covered it as normal. Nevertheless the service was speedy and prompt which is all I needed.

Wayne assisted me today with obtaining my new policy. He was very informative and gave great customer service. He gave me all the necessary information needed for me to make an educated decision. I would absolutely recommend Choice Home to a friend.

Technician was very competent and very knowledgeable about our refrigerator problem. He is scheduled to return later this month and install the parts that were ordered. Thank you for recommending him for our service call and we look forward to getting the repairs completed on our refrigerator.

My name is James ** and I live in Stafford, VA. I am one of your satisfied Choice Home Warranty customers. I'm sending this message because my feedback link expired (my fault). First, I grade your company 10 and recommend your services to friends and relatives. This rating is based on your quick response time in the few instances where I have filed claims and next on the quality work provided by the workers, technicians and companies referred to me for services.

We have had two problems since I signed up with Choice. I found the company extremely efficient. The website is very clear and efficient. After I enter the problem, the next morning I get a message and there is a contractor ready to come and fix the problem in a reasonable amount of time. I hight recommend them. I wish I have switched to them much earlier!

My dishwasher wasn’t draining after the rinse cycle. The service guy came out but the dishwasher drained for him. He started it and it drained. So he couldn’t do anything. But since then it’s starting to not drain after the rinse cycle again. Guess we will just live with it.

I had a great experience with Judy... She was knowledgeable, filled out the forms, submitted them, took my information promptly & quickly... She did a great job! We are looking forward to working with the companies who are going to fix my appliances & air conditioner...

The plumbers showed up and surveyed what the job was going to take. They contacted Choice Home Warranty and within 15 minutes were working on the problem and continued to work until system was draining correctly. If I have this problem again hope to get the same crew.

I was very impressed with the Technician that came out to my house. He was very knowledgeable. He was also very respective of me. If I ever have another plumbing problem, I will request him. After he left, I realized I forgot to ask a question, so I called the shop back and Matthew answered my question. I will use this company again.

After having two different garage door repair companies assigned to the claim not show up, it was a pleasure to see Cooper Garage Door on time as promised. They fixed the broken spring on our double garage door and did so in a timely manner, less than 1 hour. Thanks!

Great experience with the technician from Appliance Express. He was very personable, got the job done quickly, and explained exactly what needed to be done. Just waiting on a part, which should arrive in a couple weeks.

The time response was great. The repairman was great and very helpful. He recommended it needed to be replace. This was handled quickly, but the bad was when they suggested the replacement it was not a smooth transaction. They do not replace your brand or color to match what you have. They gave me a choice of a lesser model than I had. If I wanted my brand and color I had to pay out of pocket plus to have it installed which the amount they suggested only paid for installation not the appliance and this was my first claim I've done. Not sure of renewal at this point. I would think replacing with quality would cost them less in the long run. Just my opinion.

Got offered an amazing quote! I’m a first time homebuyer so was kind of hesitant but the customer service was phenomenal! Will definitely recommend Choice Home Warranty to all friends and family!! Richard was a fantastic agent and Alexia made my experience even more better!

Mitci Plumbing owner Dimitri immediately went to work - he figured out the problem(s), (we had 3 different plumbing issues) and fixed all of them extremely fast! He was in and out in about an hour. Left no mess and made sure everything was neat and clean. I highly recommend Mitci Plumbing - would use him again in a heartbeat. :)

Visit scheduled for 3 to 8 on Monday. No one showed so I called and was rescheduled for 7 to 9 on Tuesday. No show so I called and he was on his way. I told him what I thought was the problem (drain stopped up). After some other checking, he opened up the drain and the compressor kicked in. No further repair needed.

My washing machine was leaking. Repairman came. Told me it was the transmission. Probably going to need a new machine. Was not cost effective to fix it. I was told it would be about $700 to fix it so Choice warranty called me back and told me they would give me $343. I told them it was impossible to get a washing machine for $343. Choice warranty specifically States if they cannot fix your machine they will replace it.. They did not stand by the word. Beware of choice warranty.

I was really disappointed with the service I received. I will be canceling my membership. None of the services I signed up for were delivered. If I would of know this beforehand I never would of sign up for this home warranty.

The technician did a great job. He was friendly and knew what he was doing. Prior to arriving, he stayed in touch letting me know he was on his way. I’d certainly have him back for my plumbing needs! Thanks Choice Home Warranty! This was the first time I needed you and I was very pleased!

The scheduling, however, was not great. Apparently, Choice kept scheduling without confirming with the technician so the plumber didn't make it out to my house for over 2 weeks. Good thing it wasn't dire. Was told that Choice was making appointments for me without checking with the servicing company to see if they were available. The company that came to my house was Drain & Sewer Specialists. The plumber explained why the problem was happening and, after fixing it, explained what he did.

We had to cancel our appointment because problem fixed itself. Our experience was excellent in making the claim and the follow up by Choice. We would recommend this company to our friends. A good experience. Not hesitant in using their service.

Admittedly, this was not a major problem such as heat or A/C but does indicate how good/bad CHOICE handles events. The clog was well beyond the trap, so a plumber with a power snake was needed. Contacted CHOICE, they arranged for a plumber for a week later. Again, not a big deal as there were other sinks in the house we could use. The plumber arrived on schedule and cleared the clog. Filing the claim online was a snap, response time by CHOICE was fantastic. The time from making the claim to the arrival of a plumber was a bit concerning, but then again, I have NO idea how easy/hard it is to get a plumber independently, at what timeframe and at what cost. At least with CHOICE, I knew my total cost would be the deductible. CHOICE is well worth that peace of mind.

We've only had a visit from the plumber. No work done yet. We paid the plumber the $65 required by contract to come and access the situation. He told us we would have to move the washer and dryer ourselves, he doesn't do that. No problem. Today we were told they are charging us $250 to move the machines. What??? We were also told today that we owe an additional $85 towards the elements we need in our hot water heater. What? There was no mention of this in the before.

The rebate for my washer replacement was reasonable and helpful. Highly recommend for future users! The handyman provided a thorough inspection and was timely and accommodating. I am very pleased with Choice Warranty and appreciate their service for my washer.

I would recommend Warm & Frosty Htg. & A/C Co, to anyone in need of their service. Technician was on time & very professional. The only issue we had with Choice Warranty was that the First Company that was to fix our problem did not show up or return any of the 5 phone calls I made to them. Co. was AJS Htg. & A/C. This delayed our problem for 2 extra days.

So far experience been great except when you have to speak to a machine vice the agent. I would recommend that all customers be able to speak to a live agent, as the machine does not understand you most of the time.

The technician was very good. The issue was with the claim approval **. Said the sink was leaking which isn't covered I agree to that but that not what is leaking it was the plumbing to the faucet that was leaking plumbing system is what's covered. The the garbage disposal is covered components and parts was denied due to a screw being inside not normal wear and tear which it says nowhere about normal wear and tear that I can see **. Also the technician noted it had been in there for awhile. Only been living in the home for 2 weeks prior so for my first warranty claim experience this is GARBAGE!!!! And questioning my decision.

Submitted my claim on a Friday am, tech emailed for that Friday pm, called tech to ask for change of date due to my work schedule. Reschedule for 11 am on the following Monday, tech was here at 11:05, repair was completed by 11:45. Very friendly and open on repair.

The electrician was super friendly and professional. I was super disappointed that the warranty did not cover the light issue. I’m not quite sure why a wire that became loose was not considered normal wear and tear. It makes me concerned that nothing will actually be covered under the warranty.

The company that came out went above and beyond and I was so grateful for their excellent work. I would recommend them highly to anyone. Another company was supposed to come the week before but never bothered to show up these guys were proactive and sent me text messages the day before to set up the appointment. They let me know when they were coming and they were very thorough. They were very knowledgeable about their work.

Had issue with my air conditioner and was not able to use the bedrooms. Choice was prompt in scheduling a technician to come and see my air conditioner and fix the problem the next day. Love their service. Highly recommended.

The tech that was sent was very pleasant the issue is not fix but he said he had to submit to company, hopefully it won't take forever for him to come back and fix the problem, but my experience so far has been good. He came a day earlier than the appointment.

Will rate after technician returns and fixes the problem. Turned in a new claim and am waiting confirmation. I explained the problem in the new claim form I filled out. I don't think the job will be a long one but I'm not the technician.

Unit stopped working Sunday, filled out claim form online. They had a repairman out Monday who took care of the problem. Paid my deductible and done. Can't beat that! Repairman wore a mask, and was very professional and personable. I have had other claims with CHOICE and similar results.

Easy to make a claim online and great results, technician arrived as promised and they communicated everything with me. He has 42 years of experience wow! He got into the crawl space with ease and was able to find the problem and fix it. I’m happy and will always keep my home warranty active.

When the customer service person made the co. offer he was pressuring me to agree & make the sale. I also did not get an email confirmation that the program is in effect & also to confirm that my 1st monthly payment was received.

In your sales department my salesman was very kind. He answered all the questions I needed and help me to understand The policy. I would just like to say I really was treated very nicely with a young man Named Jacob. I am looking forwards to doing business with your company. Thank you.

Was unhappy with my current warranty company and Choice came highly recommended online and I received several emails with offers. I spoke with two reps over the past few days and they had some remarkable offers if I could pay annually, unfortunately my circumstances have changed since I retired and I was unable to accept the wonderful offers. I will pay $10 more for each service call each time but if better service it will be worth it. We shall see.

Representative from Rooter Rooter Plumbing was very knowledgeable and helped me a great deal. He checked the drain from the house and found out that the septic tank was full and recommended that I have it pumped out which I did. He also corrected the drain from the house which was not installed properly. Good job!

The folks called quickly for appointment. Came the next morning. Were nice and checked the problem and in about thirty minutes had finish the job. I thanked him. He thanked me. They were very nice. We are very happy with Choice Home Warranty.

Todd was extremely helpful in getting my warranty. Very polite and professional. I’m sure the warranty I got will be very helpful to me. The cost was very reasonable. Getting the monthly payments automatically deducted is a plus for me. I don’t have to remember to make the payment.

First assigned company called and said would not take call, second company was assigned promptly. Technician arrived quickly and on time. Part is needed to repair. Technician said 5 to 7 days for part to come in and then revisit to install. Still waiting.

The mech told us and you that this was normal wear and tear, but you still refused the repairs. Talked to a claims associate, no help. Canceled our account, and sent a message to Better Business Bureau. Your company accepts our money. No service from you. Your company is a ** run outfit. Will let everyone to never use your company.

I was contacted the same day I submitted both claims. I received confirmation for the appointments within hours of the claim. I was very pleased with the work performed by both technicians on Friday and Saturday. Both completed the repairs in no time, which was appreciated because I did not want my time tied up. Both technicians were very professional. They provided details on the work that was completed and answered my questions.

It's been over two weeks since I requested a service call for a plumbing problem. Three appointments were cancelled. When will you send someone? The last appointment was supposed to be last Saturday. Do you have a number where I can actually call and talk with a person about this problem?

TECHNICIAN called ahead to inform he was on the way as requested since I don't live at the location. He was courteous, fast and efficient. Very knowledgeable. I placed my request for service on a Friday. The company even provided me with a Sunday appointment!

Was very appreciative of the way Malcolm ** explained the home warranty coverages, policies and fees. He gave clear information at a comfortable pace. I was given options and adequate time to understand my choices and make my decision. I never felt pressured and all my questions were answered. Will recommend him to my friends.

Refrigerator stopped cooling so Choice sent out a tech to troubleshoot. The tech found out it was a faulty Compressor Relay, which he replaced on the spot. Technician tested the unit and it operated as required. Unit works great now. Good job by everyone involved.

This is my first repair request: I called Choice to report my issue: easy instructions to fulfill my repair request. Five Star called immediately and Service Techs were at my house out within 2 hours. Moen disposal installed professionally! Perfect!

The representative I spoke to was professional, efficient and polite. I received an appointment virtually before I had time to see my email. When the time comes, I would be more than happy to recommend Choice Home Warranty to a friend or associate. I look forward to the arrival of the technician to resolve my issue.

Choice Warranty was great. I got an appointment quickly and my dryer is working good again. Jerry the repairmen arrived on time and explained everything in detail. I appreciate their professionalism. I have been a CHW customer for some time now and I would recommend them highly. Thank you.

These guys are awesome. The warranty company had dispatched a different plumbing company first and they left a mess. These guys came in figured out the issue and resolved it first trip. I would recommend that anyone needing plumbing work near them use them.

Claim AC 8/3. I called several times for updates & each time they claimed they were missing info from tech. Talked to the tech and his office personnel and both had sent info over 3 times. On October 1st 2021 they emailed stating that it has been approved for replacement. It took 59 days days for approval. So AC was running 24 hours a day, everyday in the hottest months of the year. This caused my electric bill to be extremely high. Very dissatisfied on how they handle claims and the time frame in which it takes to get an approval. I have the approval email however no one has called or emailed to schedule an appointment.

I was satisfied with the quick tech response but I wasn't satisfied with the decision to give me a Lowe's card for $343. I would have preferred to have it repaired. I can't find another washer for that price. I am a senior, I don't have the means to have another machine delivered and connected. I misread the email sent to me on the 27th of Sept. I didn't call the case manager. I was waiting her to contact me. My mistake. I have tried her ext. 5 times today, hoping to explain and apologize for the message I sent her stating I was waiting on her call. I am frustrated with not having a washer for 3 weeks. My dryer claims were satisfying.

2 light switches needed fixing as they stopped working and I could not free them up. One was repaired very effectively but the other (despite replacing the switch) failed to work after the 2nd use. Initially very pleased, but then frustration - am thinking of going to Lower's and buying a new ceiling fan and having that installed. Also, was supposed to have a ballast looked at in lower bathroom, but this was not included on the work order so electrician could do nothing with this.

Choice sent over a professional plumber within 24 hours - he found a small issue with a air switch (off on switch) which had a hole in the connecting air hose. That was fixed with minimal work required, I paid my $65 deductible, and jet tub back to working condition. Good experience.

This was the easiest claim I've had to file with anyone. Way to go CHW for showing us how easy this should be really be. Short, easy, to the point, little wait time, easy prompts to follow, received confirmation immediately!!!!

I called in on Sunday, 10/3/21 to renew our home warranty plan. It had expired and I finally got around to renewing it. I thought it was taken care of but this morning I received an email saying the policy was cancelled. I had to call in again to see what was going on only to find out the payment didn’t go through. I told the rep on Sunday that I was using a different card and I got an email from my credit card company to let me know a charge had been made to the account. This morning I was told the payment didn’t go through on the original card. I am very unhappy with how things were handled and that I had to make a follow up call to find out what was going on. If there are two charges on my account, I will be calling back and not in a good mood about it.

We were concerned that our fridge was running excessively. We had a technician check it out and assured us that it was working correctly. He explained how the fridge cools each side of the unit (freezer/fridge) and due to the age of the fridge, this is how it is. Maybe a new fridge is in our future.

I have a complaint, the plumber was very nice. I did not care for the company's requirements. Why should I clean the dirt that accumulated under the commode when I am paying for your services. The toilet seat needed to be sealed from water leaking underneath the toilet. The dirt could have been cleaned up from the tile before replacing the toilet. I gave the plumber a handle/mop (small handle, not a regular mop) to push the dirt to the side, which he did. (I was wearing a heart monitor.)

My fridge which is a double door GE Monogram Choice is offering a single door. Please Repair the existing fridge and oblige Or need a Double door replacement. I checked with Lowe's. There is No Such double door Refrigerator for not Less than $1396.00.

I just enrolled with Choice warranty. Signing up was quick and easy. They explained what was covered and the monthly fee and service fee. There’s a 30-day wait after enrolling, so haven’t used service yet. Just signed up, which was hassle free.

I was in the market for Home Owners Warranty and looking at Choice Home and another company American Home Shield. After speaking to Jimmy at Choice Home Warranty and hearing his excitement in talking about Choice Home Warranty I decided to stay with Choice Home Warranty. Thanks Jimmy for your help and your pride in Choice Home Warranty shows. I hope they realize your dedication to your job and company.

It doesn't cover older appliances or equipment!! Had to buy a new water heater after mine exploded (literally). Choice was no help at all, It took a week to get a response and they denied my claim because they don't cover sediment build up. I bought my home and got the warranty because I didn't have money to replace any major household systems and they have denied my water heater, they didn't cover my recent service call or my furnace because it was working, there is a loud hum coming from there and the technician they sent out looked at it and told me that it was the transformer but Choice wouldn't replace the part. So I have to wait until that doesn't work for Choice to tell me they can't replace that either. NO THANK YOU!!

I've had the service for a few years now and have used them on only a few occasions. Good and bad. Service has been fairly quick responses so I appreciate that. Had washer worked on a couple times and service techs were from TX instead of local businesses so didn't care for that. As far as CHW, we were not happy with the decision they made to not only not repair our washer but when they decided to replace it they only gave us $299 for a new washer saying that was the average cost of a new washer. Where? The washer we had was a $1000+ washer. We didn't expect near that much for a new one but we did expect a lot more than $299! When they advertise if they can't fix it they'll replace it you expect them to do what they said.

The technician that came to fix our plumbing problem did a great job. We were having a birthday party that day and guests were to arrive in just a few hours. He fixed the problem, and there weren’t any other issues. The party was a success and our guests got to use a working toilet! Thanks for everything.

I've used several other home warranties. Always had to fight to get service. Fight to get help. And everything was always too much to do anything about. Not with choice. Guy came out quickly and I got a replacement appliance when mine was too far gone.

I am very pleased with how Choice Home Warranty handled the claim request through KMW Appliances completing the service request. I'm new to your warranty service, but in the few claims submitted under my 3 year contract, everything to date has been done very professionally. Also note that KMW Appliances assessment and repair of the refrigerator was exceptional. Thank you!

I feel the problem was misdiagnosed. The repairman did not seem to want to do the repair. I told him the problem and he kept repeating it back to me. He did not seem to know what to do. He walked outside, looked at a faucet and walked back inside. No reason for this. I have water coming from under the bathroom wall into a bedroom. No water leaking into the bathroom, only the floor where the hot water heater is in that bedroom. The plumber said he would have to contact Home Warranty to see if they would pay for the repair. He said the pipe from the water heater was leaking. I then get an email that the leak is from a bad install. That is not true. I have been using this bathroom and never had a problem. There is a leak that is new and Home Warranty needs to repair.

I spoke to Tracy and she was very helpful and pleasant and I ended up getting a good deal on a 3.5 year contract. I hope they are better than the people I am using now. I ended up saving over $300 a year. I am hopeful that they will hold up to what Tracy said??

Cancel the remaining time left on policy ** as of now. Refund the pre-paid contract fees less 10% as agreed ASAP. Continuing to put band aids on an old A/C system ls not O/K. Being without an A/C for days is also not O/K.

I just do first time service, They are very response and quick. We are very satisfied with their service. The service called on Friday, and someone will come to fix it soon on Monday. Our air conditioner is working, but the filter needs to be replaced.

I continue to have the same trend on items in my home. Any issue, I coordinate with Choice who send someone out only to charge me a fee and tell me that Choice will not cover the repairs. Honestly, keep your money and do use this company or buy their nonsense coverage. Failed 2 out of 3 repairs.

I have been with Choice for almost 2 years. Most of my experiences are very good. However, I have had an outstanding claim on my pool pump for OVER A YEAR and Choice has done nothing to alleviate the problem. I am VERY disappointed in the way that Choice has handled this issue....or not handled this issue at all. Also, Choice makes it VERY HARD to talk to a real person when you call in. It is almost impossible to talk to a real person. They say "let me get you to someone who can help" and you wait online and finally they come back to you with an automated person that ALWAYS misunderstands what you are calling about. This is very frustrating AND not very good for business.

Very good experience for very first service call. The appointment was set up quickly for two days out. The technician came when scheduled and took care of the issue right away. Very friendly and professional. Will recommend to friends and family.

This is my first time using the service. It been about month my dryer have not been replace. I was told it was cheaper to replace than repair. The amount money is not enough to replace my dryer. What I paid for the plan I could replace dryer and washing machine, have money left over.

The technician came by and just removed that was caught in disposal. My wife and I was unable to find the problem. The technician, Lamarcus **, was very courteous and very savvy. I would ask to have him fix any electrical problem that I have come up under warranty.

EcoWorks Plumbing was the repair service. The 2 techs arrived in an Ecoworks company vehicle instead of a beated down private vehicle. They were prompt, friendly, knowledgeable, and professional. The repair and installation took approx hour using a better garbage disposal than the one they replaced. I'm very satisfied with this repair.

I think the most impressive Experience was that I had trouble with my air conditioner and I was expecting long waits for a service man to come to the house because I live in Nevada and then I called Choice home warranty and put in a request for service man Is at 9:00 a.m. and the service man was here at 1:00 p.m. Who does that. How do they come so quickly when everybody else who's using a private company doesn't get a service man for 1 or 2 days.

Technician was excellent. Very courteous and knowledgeable. My dissatisfaction is mainly related to how long it took for the claim to be serviced from when I submitted to when the technician serviced my claim. It took longer than a week and that’s much too long.

I very happy with your services. Anything I have had to call for repairs you get a fast response. The people that have come in are very professional and nice. I would really recommend this company. Thank you for your services. A very good company.

I put in a claim for our garage door through the automated system. The door wasn’t going up. Less than an hour a technician had called and said he would be there shortly and he was. I really didn’t expect same day service! He was thorough, courteous and professional. Great job!

Technician was good to identify the problem. After that, getting resolution was a pain. I was told, via email, that a case manager would contact me. I found out who the case manager was via a visit to the website and view claim status, which I did because I had not hear from the case manager. Via the website I was instructed to provide additional info on the oven features, which I did. The 1st case manager ask be to send a picture of the oven control panel as they apparently didn't read the info I sent.

Although I was satisfied with the 2nd technician that serviced my heating unit, I was not completely satisfied with my appointment scheduling, because the first technician assigned to service my unit, did not show up, nor did he call to inform me that he could not make it.

The only thing I didn't care for was the timing, why would you set up an appointment all the way up to 8:00 PM at night? Everything else was pretty good, they sent Choice Home a repair request and Choice Home approved it, and the repair person called to come back to install the part, but I believe that after 6:00 Pm is a little late, of course unless it's an emergency.

My problem was not urgent as the refrigerator was functioning. My only complaint was that it took a long time to have a repairman come, this was probably caused by a lack of available repairmen in the area. The good news is that communication with Choice HW was excellent. I was very pleased with the rapid responses I received to my multiple inquires. All in all I was very happy with CHW.

I am very disappointed with the response time for repairing my broken refrigerator that does not get cold. I have been inconvenienced for over 2 weeks waiting for repairs. Now I must wait 2 more weeks for the part. I think there should be alternative companies to help do repairs so we the customer doesn’t have to wait so long for an appointment.

The repairman was very efficient and proficient in repair. Even tho he broke the repair part I provided for him, he drove over to Sanford to procure a replacement. Came back and repaired the washer. What a guy! That's It CW.

Choice sent a very good company to our home and the person working was exceptionally knowledgeable and professional. He fixed our air conditioning system in minimal time and got us up and running very quickly! He was very clean and neat in the performance of his duties! He did not do any unnecessary work on the air conditioning system. Choice is highly recommended!!

The Tech. was very good but I cannot say the same for customer service. How can you send a tech to service a LG product when he tells me that you no longer cover compressors in LG refrigerators. I understand that this has been in place since July but I received no notice of this change in policy. When you make a change in policy it should be automatic that you send an update.

Choice sent a technician we had had before. After the technician worked quite a while & solved the problem with the water tank. The technician told us that is the problem reoccurred to call him back. It has been a few weeks now & all is well.

Our family refrigerator incurred a random fault and required a very specific part to fix the issue. Going without a refrigerator is never an option. The gentleman who came to my house was professional, very efficient and had a great, pleasant demeanor.

Warranty coverage. I am very dissatisfied with your replacement coverage. Had to replace my dishwasher and Choice gave me $246. My new dishwasher cost $800. My garbage disposal unit does not work due to leakage from corrosion. I paid $60 service fee for nothing because you will not replace it because of corrosion. It still does not work and that should be covered for replacement!!!!

Serviceman was thoroughly, knowledgeable, friendly, timely and fair! I didn’t expect to pay more than $85, I wasn’t aware the spring wouldn’t be covered. He explained everything to me before he started working!

The company, Mr. Rekey and their technician was great. Sent an email with all their information, date and appointment time slot. Their technician called ahead of time giving us a heads up that he was on his way, showing up on time, professional and very courteous. Great job rekeying our doors with double locks very fast and efficiently.

I have been without a refrigerator since Monday (6 days). The technician came yesterday (Friday) but was unable to repair until he got authorization. In the meantime authorization was given with the exception of $35.50 which I don’t know what this charge entails. Today, Saturday, October 2, I do not know if parts have been ordered, and when to expect technician to return to make repair.

The fact that CHW does not provide enough to replace an item when it has failed says it all. Microwave is broken, CHW agrees, but won't send enough to replace the microwave. I can't even buy the cheapest microwave from the store with the amount offered by CHW. I will recommend any warranty provider other than CHW going forward.

A tech came to diagnose the AC condenser and stated that the condenser was bad with a leak. He also clearly stated that it WAS NOT a pre-existing problem, and might happen a week ago. CHW authorization Dept and the appeal case manager did not want to approve the repair due to pre-existing condition! The AC has been running well the whole time, and it got broke down about 4 days ago. It never had any problems!! After discussing with the CHW and the tech, I do believe that CHW didn’t not want to pay the repair for whatever reasons!! It doesn’t matter what the tech’s diagnosis or the condition. I will not trust and continue doing business with CHW anymore!

Tony was a great service tech but was disappointed service was not covered. I should have read the contract better before purchasing the warranty. I was given a timeframe for appt. Of 11:00 to 3:00. That's a big span. I feel like blocked lines could happen outside of regular maintenance inspections.

Perfection Plumbing plumber was Awesome, Professional, Precise, and Response was on time and very Punctual. He explained exactly what was happening and details of what he was reporting back to CHW. I highly recommend them and give them 5 stars.

I am extremely pleased with my first call for service to Choice Warranty since purchasing the plan. The plumbing company that came to my aide was efficient professional and quickly assessed and fixed the problem so glad I chose Choice to cover my home's care.

Derrick, while new at this, was awesome! He was extremely thorough, very polite, pleasant to deal with and I believe he was honest with me from beginning to end. I'm glad Derrick is now my agent for my new home warranty policy.

Choice is great, you contact us back very prompt and work is always great plus excellent customer service. And I love the price and how they work with you on payments. Plus they cover lots of your most expensive things in your home and plumbing. This has been a great experience for me with Choice and they do a great job and if you use the webpage it’s much faster.

The technician arrived on-site, on time, diagnose the issue and order the parts. Both parts have now come in and just waiting for the technicians schedule repair date next week. So far I'm very pleased with the service I received from Choice and the technician.

My freezer was unable to be repaired. I am waiting to be contacted by Choice Warranty Company. The technician was great, honest and on time. He explained why my freezer could not be repaired. I am waiting to be contacted since a week has passed.

My double tank hot water system began leaking badly. Called in a repair to the automated system. All operators were busy. Got assigned a plumber the next day and the soonest we got a visit was 3 days later. Approval was quick with $1205 of charges for a replacement seems too high. Still do not understand what the breakdown of charges was. One one tank was going to be replaced. Work was done properly but really can’t understand the what and why of this repair f regarding was Choice Warranty covered.

This appointment cost us $85 for nothing to be done except to inspect the breaker box. I explained to the electrician who was sent out that the breaker had been throwing intermittently. He had a few theories but said that he could not do anything because it was not doing anything then. We had found out two days earlier from another electrician that Federal Pacific breaker boxes have been implicated in several house fires. At least, he did say that the box did not look like it was in danger of catching fire. I will be keeping the documentation of this incident in case anything else happens. We still don't know why the breaker is being thrown. If we ever determine the cause, I don't believe that another $85 fee is justified or fair. He also never did answer my wife's question of how much it would cost if we wanted to replace the box ourself. The electrician, his son, and young granddaughter seemed like nice people.

My AC unit was obsolete and going on 16 years of usage. I changed from Home Shield to your company. My AC was maintained every year but because it is not in your records I am being penalized. The was a hole found in the freon line and because it is not a moving part your company denied my claim. After 16 years of use the line would wear out. Then the case manager did not even honor our appointment to discuss my case. Lets me know the customer is not important and your company is possible a fraud and I will be going back to Home Shield! I need a refund for the other years I paid for in advance.

Was interested in info on purchasing a home warranty policy & was lucky enough to get Cynthia on the phone who explained all the details. She was very friendly, knowledgeable & professional in answering my many, many, many, many questions. In the end I purchased the total 5 year plan which she convinced me that it was by far the best & most economical. If I’m lucky I won’t ever have to use it, if not “Choice” will have my back. Thanks Cynthia.

This will be the third time for this problem and we have lost food three times. We need someone today so we don’t lose all of our food. We can’t wait for a month like we are doing on the microwave right now.

Wants to pay$191. I can’t buy a nice microwave for that price. Sears said the part was $300. I would like it to be fixed. I'm asking if CHW could please fix it. I don’t like to give a negative review but there’s no way that I could give a good review.

Worst company in the nation. Never approve any my claim that I file the is denied before anyone can look at it. I rather be rob by a robbery than have this company have taken my money all these years do not have any taken your money but when it come to repair they denied all claims.

Kind, friendly, talker, enjoyed spending time and watch him work. Appear to be knowledgeable concerning my issue. If in the future, if I need my garage door repair, I would like for him to come again. Thanks for sending him.

I called and was transferred to a gentlemen first assistance. He answered the phone "hello". It took me by surprise since this is a business, I was thinking that I dialed the wrong number. I had to ask if I was speaking with Choice. The remainder of our interaction was polite, professional and courteous.

The representative was very helpful and polite. They talk to me about everything that would be covered in the package. The specialist was very helpful to answer every question that I asked. I will tell my friend and family about your service. Thank you.

Our kitchen spout has an option to use as spray for which you push the button on the side of spout. After 14 years the button fell off about a week ago. I saved it and now can't find it. If you use the sprayer daily how is this not normal wear and tear. Bathroom shower issue. About the same thing, the handle to adjust water temp suddenly came off. Again normal wear....what else could have happened? Anyhow I was told they would not cover it! Not too thrilled with your reaction to my problems that I think should be covered.

Michael was an exceptional and helpful person in setting up my service. He was patient and listened to understand what my needs were for home coverage. I am thankful for his time and outstanding customer service. I will share with friends and family my experience.

I paid for this for additional coverage for my items in my basement as far as my pump in my refrigerator. Then I was told that this pump was not covered. If pump was not covered they should have told me that before they send someone out and charge me $75. I feel like it was very unfair. It was a very very bad experience.

Excellent technician. Fixed the problem and patiently replied to all our questions. Efficiency and knowledge is commendable. Only one thing I would suggest, is to wear mask as long as the Covid stays. The mask prevent people from spreading the virus and combatting the virus.

Service technician assessed the problem quickly and fixed. He had great communication: he let me know when he was on his way and approximate arrival time; he assessed the problem, and fixed it. It was a very smooth process. He was very polite.

We had a contract for basically an old ac. Unit failed on Saturday and they couldn't provide service till Wednesday which in South Florida unacceptable. After 3 days of fighting and having horrible service providers sent we had claim denied. The network of service providers is below par, the customer service just provides countless obstacles to avoid payment. Finally after heated discussion we received a pro-rated rebate and cancelled contract. Should of know when we bought contract they kept offering free year’s added on a true sign of get what you pay for… Buyer beware. This is a horrible company

Technician was very proficient with his work.. Very clear of what cost the problem with my washer... Very professional and nice man.. I would recommend him to others.. Thanks for very professional tech this company has.. Keep up the good work..

Affordable Air Conditioning Service is the best. They corrected my air conditioning problem a day before the scheduled date. Definitely was within 24 hours. With this heat and two small great grands in the house, their call was very much appreciated that they were on their way to my home. God Bless Jason and his helper.

AAA HVACR Services out of Johnson City, TN have been very helpful in fixing my HVAC system. I highly recommend them for any HVAC problems. They are very knowledgeable and go above and beyond just the repair you need. They also explain what is going on with your system and check all the electrical and Freon levels to make sure everything is at the proper levels. They also moved my service date up a couple of days before they were originally scheduled come. I couldn’t be more satisfied with them.

Thank you for the wonderful and quick service. It's a pleasure dealing with Choice Home Warranty. Amaro Appliance Technician his name is Josh was very courteous and knew his business. I would recommend Choice and Amaro Appliance to everyone I know. Thank you to all involved including the people I spoke to at Choice. Everyone did a great job.

The HVAC unit stopped working and I called for service. Within 2 hours I was contacted by the service tech who stated he would be at my residence the next day. The service tech was on time, and diagnosed the problem immediately. I was subsequently contacted by Choice Home who had approved the repairs and parts without any problem... Unlike the former warranty company I was with. I have, and will continue to recommend Choice Home Warranty to any homeowner! Easy to work with and VERY PROFESSIONAL! They put their customers FIRST! Thanks!

They did a great job rekeying all our exterior doors on our new house. They arrived on time, did the job, and cleaned up afterwards. A few of the deadbolts had to be fixed in the frame and they notified me of the issue. Very pleased!

It was awful because in your contract you say that you cover icemakers but then when we sign up and pay you $1500 then you come back and say, "Well it doesn’t affect the operation of your refrigerator so we don’t cover icemakers."

I am glad that you are replacing the dryer. However, I am not happy that you are only giving me $335 in Lowe's gift cards towards the replacement. They don't have a similar sized dryer for anywhere near that amount. It's at least $150 - $200 less that I will have to pay out of pocket.

The technician showed up within timeframe he advised he would be at our residence, He was able to correct the problem in short period of time, Excellent customer service. We were pleased with the service provided. No other issues found.

My handle broke off in my shower. To change the water from tub to shower paid $65 just for the guy to come out just for him to talk to you guys and you to deny the claim one. Then when I was ready to cancel my policy they say, "We'll work it out. You just pay $75 more." I could have tried to get my own plumber to do it for that much and not be paying every month for this service and then you set me up with an appointment without asking me what I'll be there. I have to work. I can't just take off work at the last minute to show up for a plumber they had already been there that could have made the repair. This is not a good way to do business and I'm not going to be able to be there today between 7:00 and 11:00. I should have been notified before that appointment was made. I don't do business like this. I'm not happy right now

The rep came here as per contract. Paid the $75.00. Found leak possibly coming from soffit pipe on roof. Could not fix leak as was on roof and NOT part of contract and Choice would not cover that repair. Was disappointed But understood arrangements.

I can only rate the person who came to repair my stove. It has been over a week now, and it is still not repaired. The repairman was great, but, he could do nothing until parts were ordered. I was told to call Choice HW after a week if I had not received any word on the part, which I did, and we are still without a working stove (top).

Our thanks to Sam **, on your customer service team. He helped us sort through the best options to protect our home. He shared the options available to us, without pushing or hard selling us. We will be sharing Sam's name and contact to our friends.

I have been very satisfied with Choice Home Warranty. The people there are courteous and very professional. I also like the subcontractors that they send out. I will not hesitate to recommend them to anyone as they are always prompt and without all of the usual hassle that I used to get from my previous home warranty company.

I had a great experience working with Francis purchasing a home warranty that covers everything with a low deductible per visit. I feel so relieved to know I have professionals to call if anything needs servicing or repair. Thank you for your great customer service.