Choice Home Warranty Reviews

The technician that was schedule to come and service my whirlpool/jacuzzi was wonderful. He was very polite and efficient. Was on time and very professional. He knew his job along with giving me some points on how to take care of myself.

We were having issues with our HVAC not cooling properly. I called the 888 number and the automated system walked me through my claim and gave me my claim number. I'm currently waiting for my response from a representative to contact me can so I can get my issue addressed and fixed in a timely manner.

The plumber that came out to the house diagnosed the problem with my faucet and showed me what was wrong. He replaced the shower faucet and shower head. It did not take him very long at all. I am completely satisfied with the job. He was also very respectful and he was very nice.

Andre was very polite, kind and informative. He worked to give us the best price and coverage for all our appliances. I definitely would refer friends that are looking to get a home warranty to him. I will give you more info after I read all everything Andre sent to me. Rhonda

We had an issue of our garage door that was not closing properly and goes back. The technician was assigned on the same I called and replaced the system completely and working good. No issue. I can recommend this provider to anyone with confidence.

My dishwasher is still not working after technician two times he serviced and said it was an electrical problem. Electrician came, and said it definitely was not an electrical issue. Now I’m waiting for original tech to come for the third time! This is going on for 2 months! I’m not happy!

The repairman was on time and was outstanding. Fixed the AC problem and had up and cooling in no time. I would recommend Home Warranty and Oasis Air LLC to everyone. The repairman Chris left no mess and did His Job in a manner all Repair persons should copy. Oasis Air should be proud of this young man.

I was pleasantly surprised at the prompt repair scheduled following an online claim. I was even able to schedule next day service with the service provider. I am extremely pleased with both Choice and Formula Air. I will not hesitate to recommend Choice.

H&M has been to our house twice. Both experiences were professional, respectful, and honest. Josiah is the type of technician you want working on your home. He is informative and left the workspace at least as neat as he found it.

The young man was very nice and helpful. He showed up and was ready to work. Excellent job. Not having my air condition issue apart of my coverage plan was not a good experience. Any issue with the air condition should be covered in our plan.

Side by side refrigerator was not repaired and was offered less than half value to replace! Your ads for the warranty say repair or replace so misrepresent actual actions! Very dissatisfied! Warranty does not cover real life incidents! Not happy!

Broken garage door technician was sound. He was very courteous, very kind and he treated me like a person not just a problem. Diagnose the problem, submitted the correct paperwork, got the approval and I’m waiting for the repair as we speak.

This was the second time I have used my Choice Warranty and I couldn’t be more satisfied. Both cases the repair person was polite and professional and had the dishwasher fixed in 19-15 minutes. After he fixed it, he ran it through a short cycle to be sure it was working correctly! I actually made fun of my husband when he signed up for Choice but I’m a lifetime cus now!

The company that came out I would recommend to anyone. Courteous, professional, and got right to work. They were done in no time. The company was also able to come out in a reasonable amount of time compared to having to wait for so long from other companies.

I was given a four hour window for when the technician would arrive. He finally came 1 1/2 hours AFTER the initial 4 hour window was over. I made numerous phone calls to the dispatcher to try and figure out what was happening. All the communication was initiated by me, never them. The technician himself was fine. He was there for 10 minutes. And less than 24 hours later our claim was denied. So I took an entire day off from work, waited 5 1/2 hours, and drove 3 hours for nothing. Very disappointed.

I find it difficult to believe that your representatives cant edit a claim after it has already been submitted. I asked for the washer and dryer to be repaired but only the dryer was on the claim. I submitted the claim through the automated system which is horrible. I'd rather talk to a real person instead next time.

Technician came to check the A/C but I really needed a plumber. The technician that came was great but I told him the situation and he agreed that I needed a plumber. Unsure if a request for a plumber was put in. I still need a plumber to come out.

The technician that came out was very knowledgeable of the equipment. After service he wasn’t able to locate the parts due to them not being made anymore. He notified the warranty company which chose to replace my dryer. The amount of money the warranty company gave me for a new dryer wasn’t even half of what a new dryer would cost. Very disappointed.

Choice Home Warranty routinely engages in spam marketing tactics and refuses to remove contact info even after multiple requests. A company that engages in these tactics certainly should not be trusted. BEWARE!!

My claim was submitted via phone. The representative was very thorough and a technician was assigned quickly. The technician was knowledgeable and submitted his findings in a timely matter. I have peace of mind knowing this issue will be resolved.

I just signed up with Choice Home Warranty and it was a pleasant experience. In the future when I actually use their services, I hope that it will live up to my expectations. Jeff reached out to me and was very informed about the plan. He and his Supervisor did not try to force anything on me which I greatly appreciated.

Guys were very professional. In and out in no time. Replaced and working. Like the way my claim was handled. So far happy I purchased this warranty plan. And this was my first time using it. Thank you Choice Home for making this process stress free.

The person who came out and serviced my faucet, was very polite, did a wonderful job fixing my faucet. I was pleased with his service. He left and purchased the part in a timely manner, didn't take him long to finish.

The service repair was a leak in the shower plumbing. A technician was dispatched to assess and implement the necessary repair. Although it required two days to get the necessary part needed for the repair, it only required 20 minutes to assess and implement the actual repair. Very happy with the service and the plumber.

Excellent! The tech was very professional and knowledgeable! Communication could have been better from warranty co. I had to call for an update. It also took a few weeks which was difficult. Otherwise fantastic.

I have had this home warranty for six years. I have used it probably four or five times for various appliances, the refrigerator icemaker once, washing machine and dryer and garage door opener. Each time, a service person came out quickly, the same or maybe the next day. Repairs were made as expected except for the garage door which ended up being mechanical rather than the motorized part that was covered. Documentation was good, follow up was good. People answered the phone and were both polite and attentive to customer needs. So I renewed. That says a lot.

It has been 14 days since my air conditioner broke. The first technician diagnosed it wrong as a valve. They told me that was not covered under warranty so I called another heat and air-conditioning company. They said it was the blower motor that I needed. He said it was nothing wrong with the first Diagnosis. I sent in the second invoice for the blower and they told me they would review it within the next 24 business hours. It has been four business days since I sent that in. I have heard nothing. I have an appointment at 8:15 -08 13 2021 to talk to someone again. Last time I had an appointment no one ever called. That was Wednesday 8-11 - 2021. Please help!!!

I was not please that I had to pay an extra $3 for using my Credit card to pay for my service fee. The technician preferred that I pay using cashapp or Zelle. I use a business credit card to pay for my business expenses.

Our air conditioner went out without any warning. We contacted Choice Warranty after we were sure it wasn't anything wrong on our end (breaker switch). Choice Warranty responded immediately. The technician was out the next day, identified the problem and by the next day Choice Warranty had approved the repair. We are happy that we considered a Home Warranty plan and even more so with our choice of company to work with.

I was without electrical power in part of my home for five days until I was able to get someone to come out to get it fixed. However, I didn't submit my claim until Monday evening, so getting someone to come on Wednesday, I thought was pretty good. When the tech got here, I showed him the area where it was affected. He started checking everything. He didn't find the problem right away, which surprised me because we had checked everything before we decided to call somebody, and we couldn't figure out what the problem was. I figured as soon as the electrician gets here, he's going to figure it out right away because he knows what to look for, unlike us! NOT! But I was so happy that he found the problem, and that it was covered! I said THANK YOU JESUS!!

Choice Warranty is the worst warranty company I’ve ever been associated with. They schedule technician companies that they don’t confirm with about scheduled issues. They decline almost everything that’s suppose to be covered. All they want is my money and don’t want to help repair or replace the items they’re suppose to cover. They come up with fine print excuses the customer doesn’t know about because they fail to mention it or the customer doesn’t see the fine print because they make you feel safe and trusting. Overall I won’t be using choice warranty when my contract is up.

Our AC unit was making a noise like a damaged bearing.. As soon as the CHW AC technician entered our home he said "that's not a bearing problem, It is coming from a plugged-up air filter". We had filters on hand and he replaced them. Problem solved. He was very polite and informative. We highly recommend him.

The technician was nice and courteous. He took the time to explain what needed to be done and the process. I would highly recommend the company to all. EcoWorks did a wonderful job and I will definitely request them should I have another plumbing problem.

Our dishwasher has been acting up and not finishing the cycles. CHW had someone come to fix it in one day. The technician was punctual, professional and kind. They did a diagnostic test, found the problem and fixed the machine in about an hour. Quick response, excellent customer service.

The unit was unrepairable so we were allowed to take a payout. We make few claims and for the amount we pay per month, I shouldn't have had to work so hard or waited for several days to get a fair resolution, but in the end, the caseworker did his job and we were able to agree on an amount. Thank you.

On 8/10/21 Niko ** from ELCO PARTNERS LLC in Chicago fixed my bathroom fan. He was excellent, was on time, respectful, skilled and polite. Most of all did his job perfectly. We need technicians like him. My previous experience wasn’t like that. Quite a opposite.

The email I got from CHW asked me to call regarding my claim. The representative who helped me was knowledgeable in informing me about my claim. I sigh a relief when she told me it was already assigned to a professional plumbing company. I’m satisfied and impressed on how she handled my call.

Quick claims process. Easy to file claim. Fast appointment - next day. DVC Plumbing was very knowledgeable and professional, 20 plus years in business. He was punctual and went above and beyond to make sure customer was fully informed and satisfied.

The technician was on time for the appointment. He was very knowledgeable and professional. I would strongly recommend the technician and Choice Home Warranty again. The service performance was superb. I will referring my friends and family to Choice Home Warranty.

Choice was right on getting me a technician the same day I called, however, the company they used could not get out to me for 4 days. My garage door would not close or open. It was a bit of an inconvenience because I had to open it by hand, and I am a retired woman (without much strength). The technician fixed the problem once he got here. Other than the 4 day wait, the service was very acceptable.

I am truly disappointed with this warranty company!!! To think I recommended it to my friends and neighbors! Thank God they didn’t get it!!! Before I bought it, I was told that EVERYTHING was covered. As time went by and I was in need of repairs, repaired I was told initially would be covered, I was told, because the sellers of the house paid for it, it can’t be done, I was given all letters of the alphabet stating it can’t be done, etc. Why would anyone in their right mind throw money away like this to a company that is NOT there for a client when they need the repairs??? Lesson learned!!! NEVER AGAIN!!!! Super disappointed!!!! Shame on your employees for lying to your clients to get their money!!!! I HAD to give a star, otherwise I couldn’t submit! In my book, you deserve NEGATIVE TEN STARS!!!!

Choice responded to my submission early the next morning. The technician arrived before lunch and was finished in less than 15 minutes. The technician also provided me tips to ensure this doesn't happen in the future. I recently signed up with Choice after using AHS multiple years. I am very please.

Needed a copy of warranty coverage and explanation of benefits. The service person was very helpful and provided the information requested in a very timely manner. I have three Choice warranties and find them to be the best provider in the Home Warranty market.

Tracie was wonderful! She did a great job and explained everything in detail. What a pleasure it was and hopefully in the future with Choice Home Warranty. I look forward to a lasting relationship with CHW! I will let my friends and family know about CHW!!

Air conditioning repair. This is the first time in over a year, when I’ve needed the repair done that one of your tax was actually available. Normally I have to find someone and then pay them and wait for reimbursement. Not only did you assign this to one of your technicians, they came the next day and repaired the air conditioner. Haven’t been happy with the experience over the past year, but this was much better.

The repair man was polite and knew what he was doing. He did not have the parts needed for the repair and had to order them. Will be returning a second time after the part comes in. The only complaint is that it took too long to get the repair man to our house, almost 2 weeks after making the claim.

It was a good experience. Saving Grace was very professional and took care of my problem immediately. Will recommend to others. Very easy to deal with. Good BBB rating. I use to experience with other home warranty companies they sent non desirable to do the work. Not Choice. Sent out a good plumber.

No problem with making appointment or plumber's service. Appointment confirmed within 48 hours. Plumber came in timely fashion and fixed my problem. He checked my problem with faucet and advised to replace it. Company agreed and the work was done.

The technician who came was friendly, knowledgeable, efficient and masked. He was also on time for the rescheduled appointment. My issue is with Above All and the fact that I called the number given in the automated appointment and NEVER received a callback or any acknowledgment when no one showed for the original appointment. My time matters as does all of Choice's clients. Please train the subcontractors to be more responsive to your clients. I understand delays. I do not understand nonresponsiveness.

The repairman Choice sent out did an outstanding job. He showed up on time, explained in simple terms that I could understand what the problem was and what to do in the future so that it wouldn’t happen again. Easy to talk with a great customer service attitude.

I have had to contact this warranty company three times this year for furnace issues. Twice the claim was denied and once no one ever came out. There are technicians who admit they will not work with Choice and as the homeowner who has had these experiences with Choice I also will not work with Choice when my contract expires. Their customer service is terrible and they look for any way to deny a claim. In fact I am not not willing to pursue a Home warranty with any company because Choice has taught me just how terrible and waste of money home warranty companies are!!

I am living on a fixed income. Just had to repair my fridge and yes it took a small chunk from me. I thought I could have gotten a better discount at my age being a senior citizen. God forbid something else goes wrong or breaks, even the $75.00 for a visit for a broken down needed daily item.

I got a call this morning about a quote. The first person I spoke with talked to me like it was inconveniencing him. After I told him I needed to speak with my husband about it, he hung up on me! Thankfully when I called back I spoke with a different representative and he luckily helped and I signed up. Second call was much better.

I called in May to have my two drawer refrigerator fixed. The repairman came out sometime in June, left said he needed parts haven't heard from him since. I filed a claim for my regular refrigerator in June, it stopped working in June. Please call me.

The technician who repaired our shower that was leaking was a professional and courteous. This experience was convincing on using Choice Home Warranty. We couldn't have asked for more in what we received with this service. I will continue to use the services of Choice Home Warranty because of the amount of time from submitting the claim to repair of the problem.

I had a problem with my bathroom sink and tub. Plumber was on time and fixed the problem within a hour. This is the third I have used Choice and all three times has been great. Glad I signed up with this company.

My car was stuck in the garage. I couldn't open the door. It was an emergency. Some else came to helped me and called Choice Warranty to cancel and for my surprised I got a reimbursement from Choice Home Warranty. I couldn't believe it! Thanks!

Choice Home Warranty immediately scheduled a technician to the site and AC repair was done to our satisfaction. Parts were replaced by technician as needed and Service was done on the appointment date without any further follow up from us. I would recommend Choice home warranty to home owners.

The company is great it be the contractors they recommend sometimes. But all went well this time other than, the changes on the appointments. I have to take off work to be home to meet with the contractors so when they does that it messes with my job.

Technician evaluated my complaint as to the noise on spin cycle. Choice has a differing opinion- to be further investigated. Washer cared for & used normally. Choice denied claim and to be further investigated- I have carried insurance for 5 years. TBD

The person that came to my house was very professional and did an excellent job on my garage. I would recommend this company to anyone. He fixed my garage and did a tune up on my door as well. I appreciate all he did.

The technicians were knowledgeable, efficient and polite. They arrived on time after calling first. They diagnosed the problem and then explained everything clearly to me. They had the supplies they needed on their truck. They completed the repair in a timely manner. I highly recommend Ladarius and Shawn of Only Way Air.

Our microwave went out and Choice determined the part was too expensive or unavailable so they said they would replace the unit. They offered cash back in lieu of replacement…. Not sure why… Most likely cause it’s cheaper for them. They offered $191 for a built in microwave. There is no way I can replace my microwave for that price. They say that is ‘their cost’. How is ‘their cost’ determined? They told me they look at the specs of my microwave and that is how it’s determined. This makes no sense! If $191 is their cost… Then they should go buy one for $191 and install it. But… no… that is not possible. So dumb. I will NOT be renewing.

We had a good experience and the service was speedy. I appreciate how fast Choice Warranty got with me, explained indexable what they would do. Friendly service from the technician was appreciated as well as he showed up within the time frame that was given.

CHW decided to replace my stove vs repair. They said parts were not available. Paula ** told me they would give me $450 wholesale price to replace my electric 5.3 cu ft smooth top stove. At Lowe's the cheapest retail smooth top stove is $599 retail. Paula said it was their policy to pay out wholesale price not retail. This is a bait and switch. I accepted the $450 under protest. I then asked if chw would install the replacement stove. She said no. The contract says chw would also do the installation of the new stove, she told me "No." Chw would not cover installing of the new stove. I am extremely disappointed with chw.

This is the absolutely worst company ever, I’m done with all of you, everything was fine until my daughter recommended that I get the home protection plan from you, I did. Then after about a month I began to experience difficulties with my AC unit. I was fine and accepted the ** reason for denying my claim and paid for an entire new AC SYSTEM through another company then my ice maker suddenly acting crazy so I called to have someone come out only to receive another denial BEFORE anyone ever came to see what was wrong. You people suck.

My a/c went out and I immediately filed a claim. The only hiccup was the technician could not come for 5 days after claim filed and it was very hot. The actual process though with CHW and the technician were great!

I have had good success with my claims. Technician has run extremely long getting parts one time. When I called the home office we had an extremely terrible time straightening the problem out. Since it been over 30 days since the initial visit, Home Warranty wanted me to pay another deductible.

He notified me he was on his way. Knew exactly what the problem was and fixed it. Very polite and nice. I wouldn’t hesitate to recommend him to others. Thank you Choice for the fast conclusion to my nightmare (not having a stove!).

Once again Choice Home Warranty gave great customer service. The appointment was set for the very next day. The company they chose was very professional, knowledgeable and friendly. They cleaned everything up behind them. I couldn’t ask for better customer service. Thank you Choice Home Warranty.

Tech was on Time, polite and did a great job. His name is Matt and I would recommend him but not your company. I don’t feel you guys are fair in replacing old appliances and I’d change companies if I could. So maybe one star for your company.

Technician said it will cost more to repair then replace would like to know what this is in choice warranty has come to please respond at your earliest convenience. I asked the repairman that he replaced the unit primarily because it had been arching and sparking several things do not work on it and I think it's a hazard to the household household.

Tiago was awesome. His explanation of everything was very thorough. His customer service was top notch. He was on time and made sure all my issues were addressed. I would recommend he and his company again for sure. My appointment was scheduled quickly and I was given all the necessary info to schedule any follow up questions.

I will be canceling my warranty coverage with your company. You only covered two parts of the total repair of my 2008 Samsung refrigerator. The ice maker that you claimed is still under warranty is not according Samsung. Thanks. But no thanks.

Replaced shower head which was causing leaking behind the wall). Toilet was rocky and leaking and technician was able to repair the leaky and rocky toilet in an expeditiously and cleaned up the mess afterwards. I would highly recommend this technician and.

When I called to request a claim for my clothes washer, I asked if Big Al's Appliance Repairs was in your network. I was told that they were and I could reach out to them myself and confirm an appointment as long as I gave them the claim #. When I called Big Al's they told me they were not in the "Choice" network. In addition, when I signed online to my account I saw that Sears was assigned to be the technician however I was never told this by the customer service rep.

Tracie ** was so professional and courteous. Thanks for having an employee so noble and attentive in serving my needs. It is nice to know that Choice has this type of employee that you can contact whenever any problems or questions will occur.

It is very disappointing that I'm still in limbo with a claim submitted so many days ago. Just today I get another email for me to schedule a phone call in regards to the claim one week away from now. I have several more years of contract with your company. If you can not deliver I would like a refund for the remaining of the contract.

Hey was extremely knowledgeable and gave me a bunch of different options to choose from on rekeying the locks and what type of locks to even use. He was never pushy, but gave me educated advice. Would gladly recommend him to anyone.

He did great. He was excellent with answering questions and telling me everything I needed to know about the coverage that I was receiving. He was patient with me and didn't rush me just to make a sale and I really do appreciate the great customer service.

I made my first claim for an A/C issue and I am surprising very pleased. I've not had good home warranty relationships in the past. The technician was professional and thorough and didn't give me the usual spiel of having to contact the warranty company to authorize what he said needed to be done; he just came back into my home and let me know the work had been done...no drama. Very appreciative of the way my claim was handled.

When I took Choice Home Warranty, I specifically asked about coverage for the water heater. I was told it was covered. Nobody told me that the tank was not covered. At no time was I told there were exclusions in the coverage. I had just moved into a new house and bought all new appliances so they weren’t important for coverage. My concern was the heater, A/C, and the water heater. They were the questions I asked. I feel I was lied to. I am reporting this to the BBB.

Technician was prompt and kept us apprised of his arrival. His work was professional and he diagnosed the problem quickly. The repair was done quickly as well. I would welcome him again if any problems arise in the future.

Without even knowing what model my Hunter fans are, Choice Home Warranty concluded that my fans are under warranty and that I need to contact Hunter Fan in order to get them replaced. If I would have thought it was going to take this much work on my part, taking time off from work to do Choice Home Warranty's job by contacting the fan manufacturer, then I never would have spent all the money I did to get the warranty to begin with. They make it such a hassle that you eventually just give up. That's perfect for Choice Home Warranty because then they don't have to pay anything for the appliance to get replaced. What a scam! They don't know this, but I'm also going to tell all three thousand friends about it on Facebook and Instagram.

You want feedback, call me. I truly regret leaving my last warranty company. I never expected the first interaction with Choice to be horrific. Your reviewer obviously didn’t read the tech report and just blindly denied the service, call, parts required to fix my A/C and then Choice accused me of having a preexisting condition! Are you people really that smart that you can never examine my unit and then from your ivory tower in New Jersey tell me something blatantly false about my unit while keeping a poor tech you called out on the hook at 5 pm with a horrible decision! I paid it all out of my pocket and thank you Choice, my unit works great after a 75 dollar part was installed and NO there was no preexisting condition!

My experience with my counselor was a positive working experience. The counselor was very helpful and knowledgeable of company's services. I will recommend your services to family and friends. I look forward to working towards goal of sound household services.

I have currently been with a/c for 8 days in 100 degree weather. The first vendor they assigned didn't even have a working telephone. That took 3 days of waiting to find out. Then they couldn't find another vendor (unbelievable) so they tasked me to find someone. That was easy until they diagnosed the issue. The cost to repair is $2030 and they want to give me $1300. All I do is call, get the runaround. No one knows anything but basic information which isn't helpful when you have a specific question. They tell you they will call back and they don't.

The agent was very helpful. He gave me a detailed description of the warranty and answered all my questions completely. He also did what he could on the pricing for me. I felt like he was working for me as a service.

Chin said he needed to replace a part. Then he said it has to be replaced and gave me a Lowe's gift card, I will go to Lowe's and pick out another dryer when I receive the gift card. They were very helpful.

I just want to say thank you to Choice Home Warranty were taking care of my AC problem. Took a little longer than I thought it should but when it was done it was done. The people they sent out for professional and nice people. I appreciate what you've done for me Choice Home Warranty.

I am a fan of the plan and the customer service, however, your salesman (Andre) was pushy and was not understanding of what a first time homebuyer goes through. When a customer asks for a quote for to put a call on hold, your salesman should not push to continue the call just to get the sale. While he did make the sale this time, there might be another time where he loses the sale due to his pushy mentality.

Claim was put in on June 17, 2021 for refrigerator not working. Was assigned 2 times to a company that won't work with them. This caused a lot of needless waiting time. I've already waited almost 2 months, and now waiting a month for an egift card for Lowe's to replace. I have to wonder if I will receive this egift card as I've lost faith in this company. Could be 3 months, or longer, if I never receive this egift card. Very disappointed because this whole thing is a nightmare. They advertise "peace of mind", but that isn't what I have received.

EVERYTHING WENT WELL. QUICK FIX. FAVORABLE RESULTS. It's great to have the call answered quickly, and then have the claim processed and e-mailed back to me so I know when they are going to be here. That makes my day a little less stressful..

I have only used my Choice Warranty one time so far, but it is absolutely awesome! The claim was super easy to file, they were extremely prompt getting a technician assigned to me, then the technician was awesome keeping me in the loop and being on time. I am pleased thus far! Will be recommending!

Tony was friendly-answered all questions and stated he would help anytime. He told about to make a claim if needed and how to pay and what a fee was for a service call -- I have a southern accent but his was from the north.

I was not happy when I called with a plumbing emergency to find that the faucet on the outside wall of my house which comes from a pipe in my house wasn’t covered. Why have a home warranty. I would not recommend this company.

Leo was so nice and so informative. I have had a bad experience with another home warranty company. He made me feel as though I am making a great choice. I look forward to good experiences with Choice Home Warranty program.

They need change th Water Pump.Almost we are without hot water.We appreciate your professionalism and speed to send a technician.The way you care your customers made us choice you long ago and will be more years to coming.Thank you M. Gonzalez

CHW addressed my request immediately and dispatched a technician who was at my house within 24 hours. The technician was very professional and took care of the problem and CHW had no issues with the work or the cost. Thank you CHW

A good, friendly and complete transaction made very easy and fast. Thank you very much, I hope all goes well from here but not that anything goes wrong with my home. Ralph was very nice and made the whole process quick and also arranged a free month for my brother's account as well. Thanks again, so far I am pleased with the discounts.

Choice Home didn't find me a technician. It wasn't until I found my own technician and had them call Choice that Choice worked things out with my technician that my service call was complex within the next 2 hours. I paid the service call fee and my AC was up and running.

Justin was amazing. He arrived early, diagnosed the problem right away and had us up and running shortly. He also found a couple of other issues that he was able to fix. He also explained the challenges with living in Tennessee with the heat and humidity so we could understand how our system works.

Malfunctioning of Air Conditioner. 3 days of 92 degree heat and high humidity is just too long to wait for service here in Florida. Therefore I cancelled service and call a local repair company which came out in the 2 hour service window. I love your programs but you have to find service contractors locally who can meet the needs sooner.

Hello. KRIS arrived on time, was very professional and friendly. He did an excellent job working on our AC. He knew what he was doing. We’re seniors so we need A/C here in Florida. We wanna thank KRIS and CHOICE WARRANTY for a job well done. Thank you KRIS. Excellent.

Technician arrived earlier than expected and was very professional. He fixed the problem quickly too. The a/c needed a new fan motor which he installed within 20 minutes and our unit was back in service. I highly recommend this warranty service and this subcontractor.

We are away for the week and had this repair done thru a neighbor. Apparently all went well and the system is working. Of course this is pleasing and a relief to us. We will see it (experience it) in a few days. More then!

The plumber was pleasant. He came in described what needed to be done, left and did not return. I called the company and they informed me it would take several days for the materials to arrive. This upset me because I had a high water bill 9 months earlier. The supervisor assured me that a letter would be given to give the water company to cover the increase in the use of water.

Garage door was not covered by policy. Company that came to assess the problem was prompt and very professional. That's it in a nutshell. Don’t know what else to say. I have said all I am going to say.

Worker was professional and diligent. Knew his job and had problem solved quickly. Company was on time, called before they came and were cordial. Work done was of a high standard. The only limitation was communication since the worker was not fluent in English.

Technician repaired bathroom issue quickly and professionally. The technician was able to answer questions and was very prompt. I would recommend him to a friend for services. I submitted a claim previously and it took forever for the company to respond to me. However, this time, the experience was totally different. I think the company must have improved their protocol. Good deal.

Failure to provide service. Your agents don’t speak English And don’t care. You never showed up for 3- different scheduled appointments! You never responded to my Emails. Worst company ever! You actually get a 0!! We will not renew.

I've been trying to reach someone not in a call center to talk with about a claim they have denied. No one will answer my emails or calls. The repair should have been covered according to my policy. This is the second pump repair they have refused to pay. The first incident was pre-covid. Now this recent pump repair was previously repaired by the same plumber, too. So, there are a few issues which need to be addressed. I was without water for two days. Their customer service is non-existent in reference to this particular claim.

The above is enough to place your company on spam and block all of your phone numbers on block. I have your policy but will never buy another. Your sales tactics are insulting and excessive. In some respects they amount deceptive advertising if not outright lies.

Not keeping things cold, problem solved right away. We had a family get together and things were moved around and packed in front of the circulation vent. I was very happy the the service I received from John ** and hope if we needed service again he would be available.

The technician from J&N was very knowledgeable. He diagnosed the issue with our Fisher & Paykel dishwasher immediately and was also able to address the issue with our range. We took his card and will use him in the future even for non-warranty issues.

I discovered my AC was not working on Friday night. I left an email message to CHW on Saturday. I received an email reply on Monday morning and repair was completed by noon on Monday. Since the unit is just 2 years old, I also called the installing company. They have yet to call me.

The people I've dealt with are courteous but it's been 30 days and we have not reached an agreement. It's been 2 wks since I last heard from my rep and that was just a response to my question of did she receive the last picture she requested of my oven panel. Apparently there was a question about my oven having a convection option. It would be nice to know if they have reached a decision or still reviewing...

Their motto of if we can’t fix it we will Replace it is not true. My AC unit went. It was deemed not fixable and they refused to replace it. Save your money!!! Then you appeal the claim By email and they still say no. My claim was denied because my compressor was only 14 years old and not 15 years old. You're probably going huh?? Because that makes no sense but seeking an attorney because I know I am not the only one this has happened to!!!!

The technician was thorough, focused and answered our questions patiently. For the most part, tech was neat and conscious about getting the job done without incidents! He was not unable to answer any of our multiple questions. The tech called to let us know that he was on his way and he was at the house in a timely way. He did not protest when asked to mask.

Chase called us before visiting the home. He arrived on time. On arrival, he quickly diagnosed the issue. He went up to Lowe’s to get replacement parts and fixed the issue. We are happy the fans are working fine. Chase has a cheerful personality. He was friendly and professional. I’d highly recommend Chase for any electrical work.

The technician showed up on time, courteous, and efficient. He made the repair and checked the system is working properly, and left. A few weeks before we called for service to the A/C, and some guy showed up, didn't inspect anything, and just said that the outside unit needed to be cleaned. And that was going to cost $250 extra, not covered by the warranty. Pure rip off. He collected the $75 fee and left without doing anything.. We weren't happy with that service at all. And I don't believe we should have paid the second $75 fee yesterday. But we paid it to the technician because we were happy with his work.

Unable to speak with Supervisor, was hung up on twice, promised to call me back twice. No return calls received. I paid 5 years in advance and almost 2 years left. First in 2018 dishwasher was to be replaced and I only received $179. It cost me approx $500 for exact same dishwasher and another $125 installation, not willing to negotiate. Now air conditioner wasn’t working on a day that a heat advisory had been issued, they were unable to find a technician to send out and asked me to find my own which I did on a Saturday when I had to be at work at 1pm, technician was able to come out a fix before I had to leave for work and I paid now I can’t get a reimbursement. I tried to cancel my policy but again was disconnected. I’m now waiting for a return call from a supervisor. I’m so frustrated with the way this company treats me and will be sharing with everyone I know how I’m being ignored and no one seems to care.

Scott was simply awesome. Professional and understanding. Precision diagnostics, quick to get approval and went to get the part. Back in a jiffy and cleaned up everything. Low maintenance tech, had all the tools he needed. Quick fix. Hope he can take care of our next issue.

Called in claim one day and next day claim fulfilled. Replaced motor on condenser. Good good good. Get Choice Home Warranty today. Do not delay. Saves you money. You can rest peacefully with this company that stands behind their word.

As a realtor and supporter of Choice Warranty I’ve had the occasion to file a couple of claims. It is a wonderfully easy process. Thank you. Communication from choice warranty concerning the vendor and the vendor schedule is extraordinarily positive. You always keep the client in the loop.

Amy was very competent and went above to get us a better price and to get our plan to us in our email asap. We are glad to have the warranty and will sleep better knowing our stuff is covered. Thank you.

I would like to give a very positive review, but it is too soon to give an accurate review. The claim was recognized very quickly within minutes of my online claim. I was sent notices of when and which repairman would be coming. I was contacted by the repairman to give me notice of his approximate arrival. He arrived within a reasonable amount of time. Amazing response to my claim and in sending a repairman. One question is when an online claim is filed by claimant, I was unsure what my claim included. Unfortunately, when the repairman came, he did not have the full claim I had placed. So now I am unsure if I filled in the claim correctly. This is the reason I cannot give a positive review.

I have a similar policy with Total Protect and this price beats them by a mile. Plus the per claim fee is less. Let’s go. Gerald ** knows his stuff and could answer all my questions about the policy and additional applications to add.

The Customer Service Representative was excellent, however, finding a number to speak with a representative was not excellent. The options given on the site to solve my problem could not solve my problem: I wanted to convert a gift card to a check.

Very easy to submit a ticket. Service person arrived within stated time frame. Tried fixing the issue before determining a part needed to be ordered. Explained it would probably be about a week before the part came in and I would be contacted once that happens.

Best Customer Service received from Big Hoss, The Cool Guy! He was on time, called ahead, and temporarily resolved the dishwasher until he receives the pump, for replacement. He kept us informed and indicated he would follow up with us. You can't get any better than that! Follow through, friendly, and committed.

I was very pleasantly surprised that a technician was scheduled to come repair our a/c unit within 24 hours. I entered my claim on Sunday night, and the technician arrived Monday morning. He was able to repair it the same day. The technician was professional, knowledgeable and efficient.

I have been using Choice Home Warranty for several years on 5 of my properties. I am so pleased of using your service. Your team has been timely, well-serving and understand my needs and condition. I continue using your great service for the 5 houses and any upcoming future properties.

I have had multiple good experiences with Choice Home Warranty services! I would definitely recommend them! They are fair and they stand behind their word! They weren’t able to get a technician out quickly so they offered me the opportunity to select my own technician. That worked out just fine!

I was still filling out the quote info online when Danny called. He was very personable. He signed my daughter and I up for 6 year coverage. Hope we don't need service, but if we do, I hope it's as good as it sounds. It was a pleasure working with Danny.

Amazing how you preach great customer service, so much so we have been without our dishwasher for a month and a half (and counting). We have been very inconvenienced with your service! Now we haven’t received a response from anyone!

We have had to use Choice Home Warranty four times in the last four years. Always responsive and quick in their responses. Quick to respond and quick to pay the contractors. Each time it has been easy to work with CHW.

Abe was very knowledgeable and courteous. He found me the best rate for what I was looking for, especially for a senior citizen on a fixed income. I will be sure to tell my friends and neighbors about the experience.

Martin, my representative was very friendly, knowledgeable and informative. He went above and beyond with helping me shop for the best plan and made sure to fully explain what all would be covered under my home warranty. No question was left unanswered. I had a very bad experience with my last home warranty company HWA but I feel very confident that in the event something goes wrong with anything in my home, Choice Home Warranty will not let me down on getting the issues resolved.

My broken kitchen exhaust system has been fixed by the Technician. This system is little different than the common exhaust system, but he was able to fixed it. He did an excellent job for me. I have to give five stars to Alex (Technician).

I have been very pleased with Choice Home Warranty. I have had several occasions where I need to have items fixed in my home. Their response time is awesome even through Covid. I am so happy that I renewed again so that my home will be covered. With them I can worry less. Thank you CHW.

I was very pleased with the professionalism, respect, friendliness of the Rep. I was very pleased with the prompt attention for the service I needed was provided. I felt like the Rep truly cared about my issue and was genuine. She was very pleasant.

Fast, easy, not intrusive to my home space. Got in and did the job quicker than I ever expected and was gone before I could believe. Professional and nice gentlemen. The guy even had an assistant learning so I’m sure if he was alone it would’ve been done quicker.

I am new with Choice, but their response to assign someone to fix the garage door opener with quick although the job is not complete yet. The response to assign someone to fix the AC in my other property was fast and the response to cancel the request for repair upon my call was easy.

Representative talked too fast as I was trying to take notes. Otherwise I am happy. I understand they most likely get a commission on policies, but slow down for us older folks. Hopefully I will never have to use your services.

We filed a claim on a Sunday night for a refrigerator repair and the service man was there by 11am the next morning! Excellent response time. Last warranty company we used two days to have a service company arrive for an air conditioning problem.

He was very professional and we appreciate the quick diagnosis. I would recommend them to anyone having issues with air. It was a good experience. Hope you continue to use this company in the future. Thank you very much.

Joe the technician was excellent. He was on time and was very knowledgeable about the problem. However we are not happy with Choice Home. We had to pay total cost of our air conditioner, they only paid part of the microwave cost. And they only paid part of the clothes washer. Joe was the technician for the garage door. He did a great job.

Usually this time of year it is hard to get help quickly because of the heat. Add on the limited number of people working during COVID. This was a quick and effective response by the vendor solved the problem for our tenant.

Tech was very courteous and professional. He helped get my air conditioner motor replaced and back up running very quickly. Afterwards he made sure that the unit was cooling inside properly then explained that it might take a while to get everything cooled down. He was very helpful and polite.