Choice Home Warranty Reviews

Spoke to a very nice representative. He told me 85. Per repair. As soon as I hung up. A quote special of 75 came up. Would like that change on my acct. I’m on social security. Every penny counts. Thank you.

Very poor customer service! Called my claim on Sunday morning that my A/C in my house was not working. They scheduled a repair for the next day between 11:00 and 3:00. The repair person finally arrived at 8:30 PM after dark. Went to my outside condenser and said he wasn’t qualified to work on my unit and left. I called the next day to get another repair person scheduled. After several calls, they scheduled a repair person for Friday! I explained to Choice that I needed repaired sooner as my house is in excess of 80 degrees. They are uncaring and inflexible. I think I am going to cancel my contract with them! Do not use their service! In a word, it is TERRIBLE!

Central heat was repaired by installing new heating coils. Great job done. Thank you for the service technician, Jeremy, with Streamline HVAC repairs. Heating unit was repaired successfully and I am now a happy camper. Would highly recommend Streamline HVAC Repair Services to anyone. Absolutely a gentleman in all regards. Polite, professional and business-like. Would highly recommend the company and recommend purchasing the home warranty service from Choice Home Warranty.

Air conditioning. Great customer service and speedy claim request set up to include requesting and the scheduling of the arrival of the tech. and the approval of a new unit. I would recommend Choice Home Warranty to others. Low monthly payment or one time fee for the warranty. Glad I was introduced to this company.

I was just calling in to inquiry about a home warranty, Nathan was knowledgeable and friendly. When I was trying to get off the phone and review info I had gotten Nathan asked me to wait and he came back with a 3yr plan offer. It was interesting and after a few more rounds I finally went this the 3 yr option. He was clear and easy to understand and answered all my questions.

I was online looking for a quote. As soon as I entered my information an agency called me and convinced me I needed a 6 year plan. I say convinced because I said "no" several times because I DO NOT EVEN OWN THE PROPERTY yet!!! We hadn't done the house inspection, or financing. He assured me I could read over and cancel "within 30 days" and "at any time". Fortunately I was able to cancel 5 days later. The rep was very nice and helpful and was able to help me with a more suitable arrangement. Everyone I spoke to was nice, I just don't like being pushed into something after I've said no.

I was contacted by Choice representative to renew nice three-year contract and was agreed upon swindled the exact contract I was in for another three years +6 months with a service fee of $45 and I requested that in confirmation should be emailed to me. When I received the email I noticed the service fee stated $60 each time. I called back to customer service resolution department and the matter was corrected instantly and I received an email to that effect. Good job Choice, working with your elderly during this epidemic.

We are obviously new to your company. We can only hope that the service that we receive in the future is as pleasant as the service we received today. Tasha was polite and respectful and very pleasant to deal with.

Call for a quote this morning and I already had it 3 quotes but Mr. ** made everything so amazing and a great deal impossible to pass! Thank you! A very happy customer! Looking forward to our 3 and a half years ahead of us.

I had two faucets leaking water. I contacted Choice Home Warranty and they dispatched San Antonio Plumbing. Armando was the technician dispatched. He was very professional and courteous. We had a great experience this time. I would recommend San Antonio Plumbing.

The washer was fixed on time and tech did a great job. He called in advance and was earlier than expected. I would recommend him for any washer machine repairs. He was very knowledgeable. He did not mind explaining what he was doing and cleaned up after he finished.

AC fan stop working. I made the claim on Thursday night, and the appointment was set for Monday morning. The only problem is that I live in TX and the temp was 87-93 degrees over the weekend so my home was extremely HOT. You have to make some type of way to get weekend support. Some family have medical conditions that can't wait for days to get and AC fixed.

If Choice uses Sears Home services for services it's good. However, when Choice uses independent contractors the service is "terrible". Independent contractors are not experienced and or lack knowledge. Unfortunately Choice is getting ripped off by the independent contractor as the work is not done correctly or has to be redone. For Sears they are the best!!!! Make sure the fine print in the Choice Contract is closely read as Choice as their own interpretation of the contract. I'm only happy because Sears was used.

Fast, timely, knowledgeable, and pleasant. Your representative was efficient and courteous. I would recommend Stella Electric to anyone needing electric service issues repaired. I have used Choice several times now and have already surpassed the contract cost making it a great choice to cover home repairs. Thank you for your service.

I called and was told the plumber would be out in 48 hours. He was there within two and was done in another thirty minutes. He was very polite and knowledgeable. Left the area clean. Would recommend him to anyone. Smith Plumbing was excellent.

Great Assistance by phone. Explained everything in detail and my options on how to save money. Cordial about answering my questions and dealing with payment details. Genuineness in details. Explained difference between basic and Plus and advantages to best policy.

My unit wasn't properly working. It turns out that the thermostat was faulty. The technician came in earlier than the schedule time which turns out good for me. He diagnosed the issue and determined that it was the thermostat. He went to his vehicle and brought in a new thermostat and voila problem solved. I must say that all the time technician was at my house he was very respectful and wore mask and gloves at all times especially in this covid-19 era. I commended the technician's professionalism from the moment he rang my doorbell to the time he completed the job. One question I have is my old thermostat was wifi as opposed to the one he changed. Not sure if the replacement should be the same or at least comparable. All went well and my family and I are one happy customer.

Fridge repair. Amazingly fast appointment set time! I made the appointment on a Thursday, appointment was set for Saturday. Thorough technician. Very friendly and professional. I would recommend both Choice and the service professional. I researched a lot of home warranty companies and Choice was the best suited for our needs.

I submitted a claim several weeks ago, during the high of the virus pandemic and it's not been a pleasant experience so far as I can't get much information other than it's been approved and I check is coming. I would like to submit a pleasant experience update but still waiting so I can't say much at this time. I'm not even sure how much the check will be for so I will let you know once I receive my check. Thanks.

Submit request Friday 15, 2020 morning before 0700am. Email was send to me stating that it would be Monday between 11-3. I call customer service. Ask for a weekend call due to fact I work thru the week and live alone. Tech come out look at, got paid and said it going take another day or two to be repair cause they need authorization from Choice warranty. I'm paiding over 600.00 a year for ** service and 65.00 for service call and cannot honor our agreement. Are you serious. Nobody works on the weekend who could do it and now got wait another 3-4 days for something that could be fix in a day less than an hour. What happen to same day/24hrs service call. THIS ** COST ME A DAY'S WORK BEING AT HOME AND STILL DIDN'T FIX IT. MY GOD. YOUR SERVICE IS A JOKE!!!!

Possible short in refrigerator light. The repairman came, evaluated the problem and fixed the issue with no further repairs were needed. He was very considerate since it was an issue that I could have fixed myself. It was a burned-out light bulb as well as the replacement bulb that I tried.

Quick response to a late-night event. Very timely and professional. Had quite a bit of water accumulating and leaking onto ceiling, helped to get water removed prior to more damage was incurred. Polite and knowledgeable, showed me how to prevent this problem from recurring.

Sales person was very pushy!!!! Was constantly trying to push a more expensive coverage on me. When told I was not interested, he continued. I came very close of hanging up on him. After I bought the coverage, your company continued calling me. So far I'm very dissatisfied!!!!

Entered my claim Sunday evening. Technician was here at 8:30 a.m. Monday. Technician was very polite and provided information on my claim that I could understand. I definitely would recommend Choice Home Warranty to friends and family.

The technician arrived on time, park in the driveway, called, he was wearing a mask and I ask because of the much rain. He was very good, very knowledgeable, explain everything to me as he was doing it and was very thorough.

Had a good quick experience. Got an appt quick and service was good and it got fixed the first time. Getting something fix with the first appt is key for a good experience. Also having a high quality vendor is very important. I value getting things fix at the first appt.

I signed up for your service one or two days ago and the receipt came back with the wrong city for my address coverage. I have tried multiple times to communicate this fact and have failed to receive any confirmation that you are insured. My address as being in Peoria Illinois and not again not Alton Illinois. Please confirm that you have it on record that my insured address is 4532 N. Thornhill Dr. in Peoria Illinois. If this is done I will be quite satisfied with your service. If not confirmed on my address I will need to cancel within the next 24 hours. Respectfully Lee **

I had an electrician from TJ Tech sent out promptly through Choice. However, after fixing the exhaust fan it became louder and the electrician said he will contact you all and let you know it's working but still extremely loud. I Never heard back from no one. This exhaust is very irritating. Please Advise!

Excellent garage door company. Does the best work. Ben was great, he has made an emotional connection and cleaned up completely after himself and demonstrated great customer service. Trained me on the unit when he was done. Couldn't ask for anything more.

GE OTR Microwave. Second problem within a month. Call was dispatched to Sears Factory Service. Responded, excellent org. The same day. Repairman was courteous, professional, neat and thorough. He discussed problems he found. Decision was made by Choice to replace the unit. I am waiting to hear from Choice.

First time I had a claim. I Had a leak in my kitchen and the garbage disposal also had a leak. Service was prompt, professional & courteous. Approval for work took about 30 minutes and work was completed very promptly. Glad I made the decision to purchase Choice Warranty.

Your commercial with George Foreman is a lie because you do cover HVAC, Plumbing that was the reason for purchasing my warranty and my Mom (Gracie L.**). No sense of having this service with you if you do not cover the repairs.

Dishwasher. The young man I spoke to was wonderful. Je took care of my issue promptly and allowed me to use Dudek Appliance who has been to our home in the past. We really like them and think they are the best people to handle appliance repair.

I have pleasant customer service when I call. On the other hand we always seem to have a delay in getting items fixed. Working on week two without a water heater. I have spend a lot of time on the phone between choices and the company who is fixing/replacing it. Can’t get answers to questions I ask. I was told by one yesterday that they don’t have contact with another department of choices. Which I find very hard to believe. Even a supervisor couldn’t get me the info I was seeking. I didn’t realize that I would be on the phone going back and forth this much just to get a water heater. I will now have to find a way to have someone at the house when they decide to install a new one for the 4th time.

Dishwasher repair. Very thorough and complete. He came. He saw. He found the issue. Told us what it needed. Ordered it. The part came the next day. BUT... He can’t come back until the 28th. That’s 2 weeks. That’s too long.

After not having the best of luck with my first service call. The second time the company DeRosas Heating & Cooling Came out. The service guy Mike and his trainee were awesome. They were very friendly and ask what the problems were. Felt they went above and beyond on double checking everything after get the problem fixed. I am very pleased with the service and how choices handled the situation after the first time.

I was set up with a technician almost immediately. He was friendly and knowledgeable. The downside was that no one asked if that day/time would work for me. It was decided that a replacement was in order. The work was, again, scheduled without input from me. I will have to miss work and I have no idea what model is slated to be installed. Choice Warranty is fast but not user friendly or transparent.

Maurice was a gentleman. Maurice explained all our options and worked hard to get us the best coverage for the best price. Also, I appreciated speaking with a person in the United States. Keeping jobs in the hands of the American people, this is a priority for me.

My Kenmore washer was leaking during usage. It didn't leak on any cycle but the clean cycle and that was primarily at the end of the cycle. I had used it the week before with no problem. I called in the claim, they responded promptly.

Very helpful and concise about what is covered and puts a newer home owner's mind at ease especially during such trying times. I hope to never need to use this company, but I feel the issue would be taken care of professionally and rapidly. One less issue to worry about.

Electrical and plumbing. None of the cost of the work was covered although I can’t believe none of it is covered. My hot water heater still has not been replaced. We are having to go through the weekend with no hot water again. Hopefully we will hear something on Monday.

Very impressed with my first call to Choice. The appointment was scheduled for the next day.... They called me when they were on their way.... Technician was polite and did a great job! My problem was fixed in less than 24 hours from the call!!! I’m impressed!

I have been working on this since 5/13. I called placed the order, got an email next day with date and time. I called the Co. I called tech to change the time. Told me he was working on my order would get back to me. Never did! Called Gwen 5/15. She called the tech for me. He was on a job, would get back to me. Nothing!! He had an accent. I had a hard time understanding him and I think he didn't get what I wanted.? This did NOT give me a very good impression with this service. I may cancel and ask for a refund of $2,400.00. I am not happy.

We were very disappointed. The repair was not covered under the warranty. This was our first time we used our warranty and the claim was denied. Apparently a tub over flow drain is considered a “fixture” so it was not covered. So we had to pay the $65 service plus get it fixed elsewhere. However, the service provider was very nice. We did like the quick response to our claim.

Used an excuse not to help and want a refund so I can use someone else. Still haven’t received a call back when I was told I would receive one. I definitely would not recommend Choice to anyone. I’m utterly disgusted.

I called because the garbage disposal wouldn't come on and water was leaking. Water is still leaking. I called back because it has to be leaking from one of the other appliance. The person was very nice and fix the disposal very quickly.

Outstanding service. Prompt, profesional and fast. Made the claim on Wednesday and it was replaced Friday. Problem resolved in record time; it is quite impressive. I would recommend it to all my friends and family. What you buy is peace of mind and this is quite a program.

Help, I have not received confirmation or anything about policy no. ** given by Tony May 15, 2020 at 6;20pm. I was also told the price would be started off $650 but got discount of $150 leaving it $500 per year for 3.5 that should equal $1.250 but was charged $1,800. Please help me understand. Thanking you in advance.

Had to fight to get my claim approved (you weren't sure if my 20 year old microwave door handle broke from normal wear and tear...what??). Now your approved service company won't return my phone calls to get this repaired. It should not be this difficult folks.

Refrigerators that never got fix. I waited over five days for the first appt. and never got better after he lift, I'm disabled and lost a lot of my food, now again over five day for Sears to come back, I found their no. and I waited over thirty min, and send me to another dept. and another 30 min, and it hang up, I was trying to get a sooner appt. Now it May 20, no food, can you help and get a sooner apt. I'm in a wheelchair, and I need my food and my boy, renting one is 12o. for 3 month min.

The company let me to believe that my total charge will be $65. Upon arrival I was informed that other than the parts which needed to be replaced I was going to be charged between three and $400 to recover the Freon in my system and for a leak search on a coil another $200-$300. It turned out that it would be cheaper to buy a new system for over $6700 than to allow the company to provide the necessary repairs as they couldn’t guarantee that repairs would last beyond six months..And then spend at the same amount again. Think twice before signing up with this company. The company which they sent out to service the unit was very good and I had good faith in their assessment and the installation which followed. Just too many loopholes… It was a waste of money. They probably won’t allow this review to be published. I would not buy coverage again from this company.

Purchased Home Warranty at a price I can afford. Jorge was very friendly. This is the best customer experience in quite something. I would recommend this service to my friends and family. As a veteran I truly appreciate this and hopefully I.

Ceiling fan. I really do not know what to write but I like the Choice warranty. They are a wonderful company. Things are repaired quite quickly. That is all I can say. Because because I have not had any work done.

Plumbing. It was smooth and quick. I would have like the same day but I understand given the COVID situation - otherwise it was very good. It was good that they changed time from afternoon to morning and that helped me out a lot given it was dripping.

Service was prompt and excellent but the result of the repair inspection was to replace the machine. Need more guidance on replacement. Who does the installation, only $350 offered for a washer that originally cost $2000, also who pays for the delivery and installation?

Created a claim got response and an appointment w/i 24 hours. 5 Star Plumbing very easy to work with when I had to reschedule day and time. Tech arrived on time and was polite, knowledgeable, checked with Choice before telling me I needed a new disposal. Was surprised because it was only 5 years old. He went out to get it came back promptly and installed new unit. Very happy with service and response from Choice & 5 Star. First time I used my coverage. Will recommend hassle free Choice.

Everything about the Choice Warranty repair on my dishwasher was very positive, first time I have ever had such a service. The repairman was right on time, had to go get a part, came back & replaced the defective part. Very pleased! Thanks!

Great experience overall with Choice. Just wondering why sometimes, Choice pays to fix something, when it would be cheaper to replace the system (we recently had a dishwasher repair which was more than the $500 to replace the dishwasher). Thank you!

The comparisons between Choice Home Warranty and my current plan was like night and day. You get more 'bang for the buck' here with Choice. Customer Service is prompt to answer any questions or concerns. Jems was very helpful in getting me started with an affordable plan.

I claimed an electrical service on hallway LED Ceiling light, and a technician came out, and he said it does not cover parts, fixture. I called the company, and they said it is exclusion, and I have to pay the parts on my own. In the policy, there was no list of the led light ceiling. I am NOT happy with their service, and I am moving to another Home Warranty Company. I already found that they cover all the fixtures.

I had a high end stove. Yes it was old but in nice condition. My offer was only $400 and I can’t even come close to replacing a new stove. I would have been happy with the cheap stove but 400 won’t buy even the lowest model. My policy says repair or replace. Well I didn’t get either.

I learned of Choice through an email from our company perks. I completed the "get a quote" and within seconds, I'd received 2 emails and a phone call. The next day I got another email and a call. At first, I thought it was a little aggressive, but I decided to call to get information, nonetheless. It turns out, I was able to get a better deal than with my current home warranty company. Timing was perfect as my renewal was set for next month. I'm glad I spoke to the representative. He (Ryan) did a great job explaining the Total plan and my options.

I have septic policy that has been paid for but when I had an issue with my septic tank you all did not cover any of the cost $3300.00. After speaking with one of your representatives I was told that after speaking with the technician that my septic would be covered and I should get a refund from what I paid. That was weeks ago and still haven't heard anything. The policies are deceptive cause you all really don't cover much of anything.

Our HVAC system stopped cooling the house. I called Choice Home Warranty. The technicians arrived the next day. Our system is operating normal again. Thanks for the fast response. As usual, the only expense we incurred was a $65 service call fee.

Condensate pump replacement and reconnection. I talked to two different representatives and both of them hung up on me during the conversation concerning the problems I have. They tried to convince me not to cancel my renewal contract starting from June 1 of this year. Last year I had a very unhappy experience with your company and that pushed me not to renew. But the agent, Mr. **, convinced me to renew the contract and will help me whatever it’s necessary. When the problem issue occurred, I tried to call him and left two messages and sent him an email. NO RESPONSE. I was told to contact the 24 Hour Air mechanic to repair, I haven’t heard from your company or the repair company since yesterday. At this point, I definitely decide to cancel my renewal. I have never experienced this kind of unfriendly treatment from any company. I will appreciate your prompt response.

Marc ** answered our questions regarding the plan coverage and the available discounts. With his help and the online reviews and ratings, we were convinced that "Choice Home Warranty" was our best choice. Further, Mr. ** was very informative and helpful.

The guy came out and fixed a wire and added Freon. He said it was fixed. It is still not heating and the ac runs constantly after it gets to the temperature. Not sure what was done, but still the same as it was.

Electrical Problem. Technician was prompt, and professional. He was able to identify the problem with ease. I would highly recommend Choice and the electrician who fixed my problem. The receptacles were not working in several areas.

Closed on house 4/22/20 with move in date June 1, 2020. Furnace would not ignite to come on to produce heat, the house was cold. Made report to Choice on Policy #**. Response was almost immediately with 'Ray's' HVAC service responding at 9AM on 5/14/20. Within 30 minutes he had the furnace running, educating me on filter changing, operation of the thermostat, all was well!

The ac was not cooling, I called and right away the next day Zack came by. He was great in communicating to me what was the issue, he fixed it no time! Great support! The claim was easy to do, emails were received right away.

My dryer was not drying the clothes and was giving a code. I placed the call for repair on Friday afternoon and the appointment set for Monday. The repairman was on time and was able to diagnose the problem relatively quick. He was able to make the repair within about an hour. I have used the dryer 3 times since the repair and it works.

I called and a gentleman by the name of Izach got my call and gave me good service and sold me a year of protection. I think I got a good price for the protection of our household appliances that are air condition, washer and dryer, stove, dishwasher, fridge and freezer.

Unable to fix washer. Made a cash offer as the replacement in order for us to buy the replacement washer of our choice. Satisfied with the cash payment. The case manager was very helpful along with CHW customer service technician.

Sal was awesome! He took the time to explain the plans to me and find the best possible price! I hope we don't have to use the service often but if I do I feel confident that Sal will help me with the best outcome possible!

Poor communication with customer and not covering the cost to repair pump, leaving customer with about 60-70% of the coverage. Customer was not aware of what you call a “cap” on coverage. We pay out all that money for coverage and when we need you y’all look for excuses not to cover a repair. Can you say RIP OFF!

My heater stopped working and I was pleased at the quick response and the professional Choice Hone Warranty chose to do the work. The heating tech worked diligently to find the problem and as soon as it was approved my heater was fixed quickly and I've had no issues with it since.

Repairman arrived a little outside (pass) the arrival window but did get the appliance running again while we wait for a part needed for repair. He was very professional and kind. We look forward to him returning to complete the repair.

I have tried to contact you several times telling you that we have not had our air conditioner repaired yet but you keep telling us that we have been approved for $1500. How can that be when you have not responded to Air Care who sent you a estimate of the cost or to us. Please contact us so that we can get this resolved!

I think it needs to be noted that Gary Burchfield Plumbing company was supposed to call me with a new appointment time two weeks ago and didn't. Today 5/14/20 they never showed up. If this company is representing Choice Warranty then I would not use them. I have told my friend that I have referred to you all to wait, because I'm starting to think the reviews that I was reading was right about Choice Warranty. Not a good company at all.

Toilet Tank Repair. The repair was excellent and fast. There was a 24hr turnaround from submitting the claim to actually getting an appoint, which was excellent. Once the appointment was made, I received an update and contact information. I was very pleased.

We have an under-sink instant hot water tank - the operative words being "hot water tank". Choice refused to cover the cost of replacing the leaking tank. Obviously their interpretation of "Hot water tank" in the contract does not conform to the dictionary definition. I was very puzzled and unhappy with their denial of coverage, so not only do you have to read the contract very carefully, but try and think how they could mis-interpret words to wriggle out of coverage.

I had a great experience with Doug ** who was informative, thorough, patient and professional in assisting me to renew my policy with Choice. I am happy to share that I will refer others to contact Choice for their homes as well. Thank you... have a nice day!

Plumbing Repair. My claim was processed the same day as my call quickly and easily. The repairmen when they came were professional and did a great job. They cleaned the water that had spilled and left my kitchen just as it was when they arrived.

Refrigerator repair. So far so good. Repairman has no personality but effective so far. He has to come back Monday to put the part in. Hopefully this will solve our problem. I will keep you posted if we have problem. Thanks for your concern and follow up.

I called to get the service and the first rep I talked to was supposed to call me back. No call! I call back again and spoke with some guy who was very unprofessional. I was reading to him what was on the email you guys sent me that said roof was included for free and he responded “let’s make a bet it’s not included”! I was appalled when he said that! I proceeded to forward the email and he switched me over to another rep without telling me! The guy that started my account was great! He knew about my email and then set up my account! It was seamless!! The only reason I signed up because of the price. Not sure if I will continue after the first year!!

Dishwasher Repair. This repair person seemed to be competent. Was very courteous and professional. He instructed me on how to solve the suds problem and I purchased a cleaner product from him. I am proceeding with his suggestions and hopefully it will resolve the drainage problem.

First I’ll like to thank the technician for job well done for his patience and most of all acknowledge. Thanks one more time. Sincerely a happy customer! Choice Home Warranty should be proud of having Roberto as representative & part of the company!!

Stove repair. First time I have needed service. First person I talked to was very helpful. Within 24 hours I received a call to set up my appointment. Before my technician arrived, I received a text showing me a picture of the home. I thought that was wonderful as I would know who it was entering my home). He explained everything about the problem with my appliance (Monday) and said he would order the parts and hoped to be able to return on Wednesday. I got a call Wednesday and he had the parts. He came that day. Fixed my appliance and was on his way shortly. Oscar was the technician. He was very nice, easy to talk with and certainly knew his craft. He was on time both times for the appointments. I would love to have him again if I am ever in need of another repair.

The issue has been solved. Meaning the electrician came and checked the issue, also he had to get approval and the part was ordered. Today he replaced it and I am back up and running. Was happy and grateful to the technician and company. Thanks.

Michael was very helpful in getting me set up with the warranty plan I needed and worked at keeping the price fair. I worked with your company at my previous home and had a pleasurable experience. I look forward to the same committed customer service as before. Thank you.

Great company and staff, they delivered exactly as they said. Results were great! I placed one call to Choice Warranty, the technician called me the same day and was on-site the following day. The technician identified the problem, ordered the parts and my air conditioner was up and running in a couple of days. I would highly recommend Choice Warranty.

The rep was knowledgeable and the package seems to cover my needs. Once my grace period over I will be able to evaluate the company better. CHW seem to be the best choice for me. Hopefully all my needs will be covered by this policy.

Luke was very professional and although we had problems with getting emails to me, by using an alternative account he was able to get the information to me. The coverage was tailored to our needs and all the promotions and discounts made the coverage very attractive.

Claim #: ** was rejected due to non-regular wear and tear. To me that says my family of 3 adults abused the washer cycle knob which I refuse to claim. I feel the abuse came from the previous service call (Claim #: **). The technician failed to secure the washer body right front/side panels (see attached image). I tried to remedy that negligence with duct tape. After current rejection, I called to cancel my service but the situation was remedied to my satisfaction. However, I am still waiting to hear from service repair contractor for appointment.

Had some difficulty, getting the authorization, but I did get the job done on the third day. The contractor had to wait to get through the portal. The claim went through the weekend, and I had the technician on Wednesday. Slow but I had another bathroom I could use.

Al ** was polite and very helpful and patient with my questions and he was also very efficient in responding at the very last minute. He was also friendly and was easy to talk to. I look forward to working with Home Warranty and their services.

I talked with Maurice in Customer Service. He was very friendly, super knowledgeable, and eager to help. He listened carefully and then quickly solved my problem. I left thinking: "What an awesome company to work with!" I was treated with great respect and kindness! Thank you, Choice Home Warranty.

Choice Home Warranty was contacted about a needed repair. They scheduled an appointment for a plumber to come out within one week. The plumber contacted us when he was on his way and showed up at the scheduled time. Plumber was very pleasant and repair was made satisfactorily. We were very happy with the contact with home warranty and the service.

Jamming garbage disposal. I called to have my disposal fixed. I had to wait 7 days to get it fixed. My sink would take long for the water to drain. I couldn’t rinse the dishes. When the plumber got here he did a great job and I even asked him about some other things going on with my water heater. He gave me a few suggestion and gave me his card.

Bottom line, our compressor shorted out and was not "covered". You guys all know that every time a claim is filed, it is automatically not covered. As a matter of fact, when if you were to take as a percentage the number of claims that are approved vs the number that are denied, you would find just how dissatisfied your customers really are. We will never recommend you as a company to do business with.

I have peace of mind knowing that my home is covered by the warranty. My experience was great. It sounds almost too good to be true. My service representative was very helpful and did a good job of explaining my plan. Everything seemed to be very speedy. Should I need it, I hope this works.

On 5/12/20 I signed up for a warranty service through Choice Home Warranty under the impression that all the appliances within my home including my septic system would be 100% covered WITHOUT exclusions. However, after reading the fine print I have realized that I was misinformed by the sales representative that sold me my policy. I called today to go over what is and is not included in my policy and after being transferred several times and finally speaking with a rude representative that refused to cancel my policy after I requested 3 times I was finally able to get her to process my cancellation.

You should ask how I like the service from Choice Home Warranty. I would not recommend your service to my worst enemy. The technician arrived as scheduled but the warranty rep would not answer his request to fix the problem. He made his assessment and sent the request to repair to CHW, he said he usually gets a reply within 10 minutes. After waiting an hour he was going to leave without fixing my problem so I asked him to fix the problem and I would pay the bill myself. I was in a bind to get this repaired and CHW left me stranded so it cost me $350.00 instead of the $65.00 copay. I think CHW owes me $285.00 because of their incompetent staff. The tech called me on Monday morning to let me know he just got approval to fix the problem, That was 14 hours later. That is not fast and speedy service. Jimmy **

Electrical and Appliances. Both CHW reps called alerting me their arrival time, came with his mask in place, went to the item and performed their assigned duty. What impressed me the most was that each tech was well experienced in knowing what to do to repair or replace an item. They each worked steady with efficiency and informing me of what was/had happened to the product as he worked. They both were pleasant and friendly. Yes, I am glad I joined the CHW family years ago. And yes, I do recommend CHW to family and friends.

Our lights kept blinking in our dining area. I contacted Choice Home Warranty. Within three hours they contacted me to inform me that a technician from Kimble Electric would call me and the appointment was set up. The gentleman that came was knowledgeable and professional. He had to replace the dimmer switch. I have been a customer of Choice Home Warranty for many years. They have always done what they said they would do. We are very pleased with them and I have recommended Choice Home Warranty to many of my friends.

My dishwasher flooded my kitchen floor so I called Choice Home Warranty that came with house I just bought 6 months ago. They sent a tech out in about a week the tech found problem right away. Said that they probably wouldn’t be able to fix it because of the age of dishwasher. It was a ge profile and probably couldn’t get replacement part no longer made, Choice sent email offering $179.00 for dishwasher, I found contract with Choice and it said if they couldn’t fix the appliance they would replace it with a new one so declined the offer and someone was assigned to my case. She called a couple days later and asked make and model.

Electrical issue. All seems fine. We got fast reaction from your Customer Service and they got us an appointment quickly. I was not a fan of the submit via the web, but it worked fine. I do prefer an in person communication. I will use the website going forward.

I still have not heard from a repair person at 1036am the following day after ticket made. Ask again after repairs are complete. The person who I talked to was pleasant. But I need repair made. Or to at least be contacted to meet a repair person.

Air Conditioner repair. I could not believe that the technician came on a weekend even though this was not an emergency. He was very professional and explained the problem and the steps that he would to take in order to fix the air conditioner. We were very pleased with CHW service.

The person I talked to was great and very understanding. Gave me quite a few options and help me with what the coverage was and understanding it. Still believe that the money is a little high but it seemed better than others that I have talked to.

My repair claim was opened last year 12/21/2019. It has been almost 6 months cannot settled due to the case manager Lori ** lied to me about the replacement buy out price. First she did not tell the wall oven need to replace both, not just one oven but both, so she lowballed the price try to buy out. But problems it cannot buy a replacement oven, Then she offered a downgrade brand Fridgidaire saying this is the same spec as my oven but not even 1/3 of the price. She refused to match the online price. She said that is their policy. They don't match the brand. Then what do they based on?

THIS COMPANY IS A FRAUD! This company will not repair or replace my air conditioning unit when it clearly states in the coverage agreement that my service is included. It doesn't state in the warranty that a compressor is not included. The technician stated it was normal wear and tear and Choice still don't want to replace my unit. Attached is a copy of the warranty coverage that clearly states what is included and excluded.

We have been having trouble with our dryer for some time now, from the smell of smoke, not working and cutting off. The technician was great, his name is Michael and he made suggestions on what else needed to be done.

Oven repair. This is the second time I had to use Choice for small appliance repairs and the same company came out to do the work. JRJ Appliance was WONDERFUL! They called before they came over, showed up on time. Work was completed honestly within minutes.

It was a very fast reply to get my repair sent in. Had to do online and contact was made the next day and they made an appointment and the gentleman came out. It was done correctly. He was very nice and completed the task.

Broken dryer. I wish I could remember the representative's name that worked with me. She was so helpful and kind which made it such a pleasant experience. We went over my problem in detail and came up with a very satisfactory agreement. Thank her for me please for her kind service.

We were very satisfied with the service rep that came to our home. He was professional, and very knowledgeable about the washer we needed inspected for repair. He said it was a very common issue, and all it needed was a small new rubber seal that would take an hour or less to repair and he would be back out to fix it. However we were later contacted by email and they said it was more practical to send us a check rather than repair it. We paid over $2000 for our washer and it is less than five years old, and they only offered $349 in place of repairing or replacing the machine. Not happy about that at all. We will not be renewing the service with this company.

The customer service rep was very professional. When our plumber didn't show up because he was sick and didn't call us, I had to call and see what the problem was, she reschedule us with no hassle. She did contact the vendor to make sure of the problem.

We had an issue with our dryer. Called Choice on May 5 and a tech was at our door the next morning. Fixed our issue and out the door within an hour. From the time I called Choice the process was flawless and quick. Will definitely recommend you to all my friends. Thank you for making the process painless. I was truly amazed.

Water heater broke last week Wednesday. Had to wait till Monday to be replaced. But still cannot get over having to pay $350 on top of the $60 for tech to come to house. The tech called me on Monday to charge $350. When I spoke with representative Thursday, she never informed me that there was to be additional charges.

Set up a claim, had it fixed by next day, Daniel from Nationwide Cooling came and did a great job. Choice was very fast at setting this up and since this was our 1st claim I was very satisfied with the result.

Everything was really professional and it will help me save cost in my home. I appreciate the courtesy and professionalism of your cells. Thank you and I hope that the relationship between your company and myself is long-lasting and very expedient.

During the night the unit located in the bedrooms area started making terrible sustained noises that disturbed our sleep. The unit on the roof makes even louder noises even with the thermostat in the off position. Our sleep came to an end with that unit malfunctioning.

Choice would not get my AC fixed. Said it was pre-existing. AC was working fine last year. When I turned it on this year it worked for one day and then stopped cooling. I believe that this company did not want to do the work. I would stay far far away from them. Better companies out there I am sure. They didn't call me to discuss this issue and just sent me an email. So unprofessional. WHAT A RIP OFF!

I've been a customer of Choice Home Warranty for three years and, to be honest, have not been that impressed with their service. For as much as we pay, we don't receive much benefit. For example, we've had our dryer serviced multiple times by them. It's apparent at this point that it needs to be replaced, but the warranty company refuses to cover it.

Water heater. Chris was awesome! He called and came out earlier than expected and looked at the water heater and did what needed to be done to get the problem resolved. I would use his service again. I appreciate that he drove an two hours round trip to provide the service.

Greg ** was great. He went over all my options and explained everything very clearly. He also helped my pick the policy that will work for me. Also all the information was sent to me right after agreeing to the policy to review.

First time Choice sent out a company that didn’t look like bums. Real professional company to repair my air conditioner, diagnosed the problem had the a/c repaired in no time. About time I was treated like a customer that they care about.

Great Company. Very reliable service. Told Family and Friends and they purchased your Warranty. All the repairs have been done right. No issues with the work done to my appliances. Operators have done great when I've called them to make a claim. Thanks.

Called in the claim in the morning. A person arrived 6 hours later. After spending about 20 to 30 minutes checking out our clothes washer he called in the claim. Today received a settlement of $299.00 to replace the washer. Great service and quick turnaround for the claim. Will use them in our new home we will be in late June 2020. Thanks again.

This is third tech sent to fix the same problem. Last tech found two leaks in the system that were missed by the first two. I was without the air for three weeks awaiting a part. This is the third claim opened for the same problem. I will reply as soon as my problem is fixed. Also I have paid $65.00 for each claim for no help.

Garbage disposal replace. Very good experience contractor showed up on time, performed very well. Good job. Happy with job performed. Would recommend to other possible customers. Keep up the good work. Happy with service. Thank you very much.

I needed a drip pan change and a new drip line run and Choice Home Warranty denied both citing rust in the pan! All drip pans will rust in Texas in the attic as that is where the AC drip pans are located. Coolant also had to be added as the cap on the valve was off and coolant leaked from the open valve and there was no way a normal person would know that and claim was denied too. WARNING TO ALL- there are too many exclusions in the AC repairs by Choice Home Warranty which in Texas is the most used.

My AC unit went out, someone came out the next day to work on it. Thank you for your quick response. I would recommend this service to my friends. The technician was very helpful, explained everything he was doing.

Troy ** was extremely helpful in explaining all the options to me, including how to get an extra year free when purchasing five. I was up for renewal at my other company and they had raised their rates a not, but with Choice, I'm able to lock them in for life.

Salesperson Tony was very friendly and knowledgeable and polite, gave me prompt answers to all my questions, explained the policy thoroughly. When I was reluctant to commit immediately he checked with his supervisor and gave me an even better deal.

Choice Home Warranty touts their record of excellent customer service for handling all their service requests but that’s not true. We submitted a claim for service one of our air conditioner systems and it was denied. According to the technician acquired by Choice Home Warranty, the cause of the air conditioner failure was beyond the control of the homeowners.

I had a couple of rough claims where specific things prevented coverage but they did work with me .. and now when I call it’s been great service, quick response and repairs back to normal .. Very satisfied! My last repair was a fridge thermometer went out. Ruined all my food but they fixed it like new!

I have been with Choice for about 5 months now and have needed to file 2 claims thus far. Both experiences were quick, hassle free, informative and organized visits. I have been with one other home warranty before Choice and the comparisons are quite remarkable. Choice has met all my expectations for what a good home warranty company should be.

Called the assistance number, set up a claim and technician called us back within a few hours with an appointment for the very next day. We had electrical issue with our AC unit outside the condo. Technician Damien called and arrived early than original time frame which was awesome. Fixed the problem, did a thorough clean up inside and out. Great experience. Literally hassle free. We paid $65 for the service call and that was it. No hidden costs, no waiting to be reimbursed. This was our first claim and I was impressed.

Plumber suggested that I was unappreciative and asked me for a tip for his hard work. I gave him the required 60.00 service fee in cash, and 20 extra dollars. I told him that if he had a credit card machine I could have used that to pay the service fee, but he seemed upset that he couldn’t keep all of the money for himself.

Changing companies, I paid 2 different $45 fees and had nothing repaired. So I spent 700 to have it fixed and it ended up being our timer that was attached to our house. So I paid the $45 fee for someone that could not fix it. Their company does not do that kind of repair. As I stated the timer came with the house when we bought it and this house was built in 1977. So, that is why the technician had no idea on the timer.

Have exceeded my expectations as I have not always had such service before. Something has been greatly improved and as long as it stays this way I will be more than happy to continue using Choice. My pool pump was fixed and before that my hot water heater was replaced without me having to fight for what I have paid for.

On May 6, 2020, I contacted Choice Home Warranty to have my fans repaired. The service man came on schedule as promised and fixed 4 of the 6 fans by simply making adjustments and tightening screws. No parts were needed. The other two fans, which are located in the master bedroom and the master bath, both have ISSUES THAT REQUIRE REPLACEMENT. The repairman, Jeff, said he would contact the home office for approval. He called the next day and said the claim was denied from the home office and the case was closed.

Alex from MAINTAINENCE FIRST was very professional, courteous, and willing to show me everything that was needed and what he was doing. I was given an arrival time between 3:00 pm and 5:00 pm. I was so very grateful he called asking if he could come right over, and he was here by 2:30. If he is an example of your vendors, I am extremely satisfied. Thank you so much for the prompt response.

This company got 6 accounts from me, when I needed a service call to replace a broken above the range microwave handle they send a check for 169 dollar - 65 dollar service fee = $104 as their replacement cost for the unit. This is how they treat their big customers. Be careful with this company. I would not recommend anybody to sign up.

Great service, fast response, fast services, very professional and friendly. They fix everything fast with no problem. Came at the time they stated and will call when they're close to your home. Even left a business card in case I need to get in touch with them if anymore service is need or had any questions.

Tech that came to my house was very polite and helpful by telling me exactly what it was. Unfortunately had some trouble in getting authorization in getting a part but came back the day and time he said he would.

The company that was chosen to come and check out my garage door did the following: Changed the time three times. After I cancelled showed up anyway. Showed up after the time they gave me. Then called me and tried to say I was at fault for it all. Again not worry of doing business with me ever again.

When I made a claim to a faulty AC unit in my attic in May 2020 and it was discovered that a previous claim made last May (2019) by the previous owner. It was discovered the AC evaporator was not the correct one installed and there was a needed part not installed. Choice Home Warranty informed me that they would only cover for $250.00 and that was the remaining funds available on the maximum system payout per the contract term to correct an improper previous repair/installation would have a balance of $1965.00 due to the technician for the repairs. This is outrageous concerning coverage. If having to pay a remaining balance of $1965.00 is required-why have home warranty insurance. Also, the fact that Choice Home Warranty doesn’t want to make things right concerning a faulty installation speaks volumes. I would be better off budgeting for major breakdowns myself. I plan on cancelling my policy next month. Thanks for nothing.

As usual Choice found a reason to not replace something that was broken. Thank God the repairman found a way around the issue and fixed it at least temporarily. The same thing happened with my Central unit. I called them numerous times because of it not cooling and the last person told them it was the compressor. The adjuster denied it because my unit was only 10 years and it should be 12-15 for them to pay. Surprisingly they agreed to pay for a water heater EXCEPT for the new drain tubing part of the labor totaling $150.00.???

When I spoke to Neil, he assured me that if I paid immediately, I would have 30 days to cancel with a FULL refund. And, he gave me his "personal" phone number. I called once to cancel and he talked me out of cancelling when he returned my call. Since then, I have not been able to get an answer to my call even though I left a message. But, in the meantime, I read the contract which says that I will NOT get a full refund, but must pay a $50 admin fee. Plus, there were more exclusions than there were supported conditions. Very dissatisfied and considering a call to Discover Card to cancel the payment.

We received prompt and courteous customer service from CHW when reporting our claim. The assigned Air Conditioning vendor was professional, and he got our unit cooling properly again by simply adding a little Freon and some Leak Sealant for good measure. Thanks CHW!

Handle broken and said it wasn't covered. I appealed and got a a response from Keisha ** to call or email. I called and left voice mail and never heard from her. I then sent an email and still haven't heard anything.

Very professional and respectful representative. Time length to add new property was excellent. Thank you. I would definitely recommend your agency to all of my family and friends. We have been with Choice Home Warranty for about 10 years and have had great experiences throughout this time. Thank you!!

Heat pump was faulty due to compressor icing over and CHW sent me a man I had service it years ago. I knew he was quality and he did not disappoint. It took some time for him to gain approval during these trying times. But patience won out and now it is running like a charm! Thank you CHW and CV3!

Cooktop. Choice Home Warranty, was very professional and knowledgeable. Thank you. Furthermore, I am a new customer and after reading over my contract I was well pleased with what I was getting. The employee I spoke with on the phone was very helpful and very intelligent.

Refrigerator ice/water maker. Carlos did a great job fixing my problem. He was very professional and wanted to satisfy me. I will continue to use Choice Warranty with all of my other issues. I will be contacting Choice to work on my spa.

Had a problem with an electrical circuit in our home. Electrician was on time and friendly, solved the problem and explained it to my wife and me. Great service. We would recommend Choice Warranty to our friends and neighbors as an excellent way to protect their home from high bills as a result of appliance or system problems or failures.

The sales representative was ok. I was not offered the free month for starting the new Warranty. I am excited about the home warranty and I feel more secure. I hope when an appliance inevitably needs repairing, my experience with Choice Home will be smooth and pleasing.

Electric problem. The serviceman was on time and very professional. He had my problems fixed in less than a half hour. I definitely would recommend his company. He called 2 days prior to set the appointment, and then called the next day to confirm the time.

Electric dryer not drying clothes. The Technician arrived on time and was very courteous and polite. He inspected the dryer and quickly diagnosed the problem. Best of all, he even had the part to repair the Dryer in his truck and repair was done in amazing time. Superb Service!

I attempted to file a claim for air conditioner service. The unit was blowing hot air and not cooling the home. I received an email from Choice Home Warranty that listed an incorrect address. I called Choice Home Warranty to report the issue. I spoke with 3 customer service representatives. All of them did not grasp the issue I was having and they all hung up the phone on me instead of trying to resolve the issue. I cannot describe how frustrating the entire situation has become. Choice Home Warranty will eagerly sign you up for a home warranty and charge you for it, but when it comes to fulfilling their end of the bargain, the service part, they try to avoid their responsibility and simply make you go away. I am considering cancelling my policy with Choice Home Warranty. There has to be a better alternative out there, based upon my experience.

Dishwasher and Dryer. The text reminders and voicemails from Sears were very confusing because they seemed to indicate the need to reschedule the appointment. Matt from All Around Appliance Repair communicated extremely well and followed up extremely well. Very professional sub-contractor. I was very pleased with the service I received from both CHW and the repairman!

Air Conditioner Thermostat & AC check. The repairman from Bennett & Sons (Kris) was excellent, dependable and possessed good people skills. It appeared he was skilled and knew exactly what to do, and how to address the problem/need I had. If what he addressed continues to work, I'll be a very pleased customer. I personally commended him, prior to his departure.

I have had 3 occasions to use my home warranty service, I must admit I was skeptical at first, but the process for receiving service was simple & seamless. I would recommend Choice Home Warranty to everyone. Great value, great service, Great peace of mind.

I purchased a home warranty on my new home to help protect me from any unknown or upcoming issues. I had an expensive home inspection done by a reputable licensed inspector prior to purchase. After living in my new home for a couple of months several issues popped up. The things that I purchased a home warranty to help protect me from. You guys turned down both claims. I am on disability and affording a home warranty strains my budget. I have been a loyal Choice customer for several years at my previous home. I switched to Choice from American. Now I am questioning that decision.

The customer service representative was very helpful and professional. He wasn't pushy nor did he sound like someone just trying to make a sale. I like that you cover all appliances whether you need to or not. I like that you service the Brooklyn NY area.

I have purchased warranty from Choice Home Warranty about 3 years ago, hoping to have coverage. About 2 years ago my AC broke and they initially told me it's not covered and scheduled a technician to come check it three weeks after my initial request. Now my fridge is broken and it took them more than 2 days to send a technician who refused to even take a look at the fridge. It was emergency so I brought some other company to check my fridge which came in less than 4 hours and checked it. When I mentioned it to choice home warranty they immediately started fabricating reasons that my warranty is now void because another company has already evaluated my fridge. They have divorced support my advice to you is to keep your money and use it for repairs and do not pay it to choice home warranty.

I know with what's going on in the world it might be hard to get someone out to fix my fridge. I received an email letting me know they were having difficulty finding someone to do the service. They offered me the choice to find my own service provider and they would reimburse me, or I could continue to wait while they tried to find someone. Well I chose to wait and within a day or two I was notified that a service provider was scheduled for me. The technician was very polite. He wore a mask and shoe covers. He found out what the problem was and he didn't have the part. He told me that he was going to call a store and see if they had it in and if so he would be right back to put it on. He gave me a time frame and came back within that time frame and completed my service.

A/C unit was not cooling the upstairs. I put in a service order and received a response the same day. The company followed up the next day and the tech was prompt and repaired the unit without any problem. Great customer service.

Water heater was leaking at the bottom. There were some miscellaneous as to time to install new heater but all turned out well. P.S.You still owe me for the Microwave you did not pay for. Because of health reasons I did not allow anyone in my house.

Updated on 10/06/2020: Excellent service. Came 3 days early. Got furnace working and explained why we were having a problem with ignition. We have an old furnace and replacement parts are not totally compatible with our furnace. We have to manually reset our unit to get it to ignite and heat.

After a bit of phone tag was finally able to speak to someone. Was not really happy with the first offer, however, after one phone call the offer was upgrade to a fair price I believe. Quick turnaround for service call and great customer service except for the phone tag. We are happy we switched and will continue with Choice.

Bradley Appliance Repair tested my old ice maker and within 11/2 days....we had ice in our Phoenix home....Thank you for a great experience. He even showed us where to find the button to turn our Samsung washer and dryer alerts on and off....Glad I went with Bradley and Choice Home Warranty...free ice maker thanks to COVID rules Choice set up....Thank you.

Toilet Repair. The repairman was friendly, courteous and got the job done! He showed up on time, he worked in a professional manner, he was also neat. I would recommend him again. He worked for Young's Water and Sewer. The price was also as posted.

The technician came when I could get him in the development. He checked the microwave out and made his report. He was very easy to deal with. The claims manager settled our claim in a timely and appropriate fashion. We are please with the outcome.

This company claims to provide a service when in reality they only take your money and provide nothing but inconvenience, dissatisfaction and frustration. It was confirmed my very old insulated ductwork needed replaced by the service provider they assigned to my claim. It states they do cover ductwork in their contract. It also states they don’t cover insulation. They stated because my old ductwork is insulated they do not cover it, however all ducts work is insulated if done properly. I am incredibly dissatisfied and wish to warn other homeowners to NEVER waste their time or money on this company. It should be well-noted they are nothing but a racket and scammers.

Mr ** was responsive and answered all my questions. He was on time respectful of social distancing and patient. He made sure he cleaned up after he was finished. Mr. ** was a great repairman I would use him again.

Our washing machine was not working- called Choice and they had a tech scheduled asap! The diagnosis was that it would be too expensive to repair the machine so they are sending check to replace. We are very satisfied with the service and response.

It took me 6 attempts to final get in contact with my Representative. Once I did, I had advised I declined the offer. CHW did NOT even come close or comparable to the unit I have currently. I appreciate and am grateful for what I did receive,; however, still not satisfied with the overall process or services.

I did have another home warranty before this and never ran into the headaches that I have with this claim. I can NEVER speak with some directly and have to use the automated systems. First time I called they contacted a business that was outside of Wisconsin which, of course, said they could not perform the maintenance of this claim. I found out by logging into the system and see that the appointment was cancelled. They then scheduled another vendor which came out and diagnosed the problem as a cracked heat exchange which means I was in need of a new furnace. Vendor contacted them and explained the problem. Apparently I then needed to agree to the maintenance which I never got a call about.

Dishwasher wouldn't come on. A repair tech responded and was able to get it in a day or so. He came to the home and looked at it and then was able to get a serial number and model number to be able to get the part which turned out to be a malfunctioning switch.

I was very pleased with the response time regarding my claim. The plumber came in and solved the problem fairly quick and reported out his finding through email. The best part is soon after I submitted my complaint online a response came within minutes.

CHW was very responsive to a water back up issue while over the weekend. They contacted and scheduled a contractor to fix the issue the following Monday. The contractor was timely and professional and fixed the issue. Thank you Choice.

Company sent out lied to us about our options from Choice Home Warranty, sold us a furnace saying CHW was paying $2984 or 2/3 of our cost. That was a lie. You paid them $650 for a repair they didn’t do and I paid them $1681.30 for a furnace no longer even in production. Had it inspected and new gas line needs corrected, return air sized right, access to the filter put in, and a few other things for $500 to make it right!