Choice Home Warranty Reviews

Technician Wayne did a superb job analyzing the problem. He will be returning once the parts arrive to complete the task! He was very courteous and knowledgeable pertaining to the task at hand. We look forward to his return to complete the project so our dishwasher can be activated once again.

First of all, I am not happy that CHW does not fully replace items that go bad. I am confused as to whether any major things that need replaced in the future would cost me a lot. This is not what I purchased a home warranty for. Mr. ** was a very nice person to work with. The ceiling fan that he got to replace mine cost $108.00. He said you would only cover $70.00. This left $38.00 for me to pay and I told him I wouldn't pay anything. He offered to pay $19.00 out of his pocket if I would pay $19.00. This was very nice of him and I accepted. He did an excellent job of the installation and I think you need to re-imburse him for the $19.00 he paid on the fan. He is a very honest man and I will gladly recommend him to anyone.

Most if not all of the vendors that I have spoken to in trying to get my home issues resolved say that this company does not pay that is why so many of them are not resources for your PAID clients like myself. I find it very frustrating and so far my husband and I just go ahead and replace things ourselves. We have purchased a new central air unit (2018) now a water heater ($1,400). I will not be renewing this contract when it expires.

Dishwasher Issues. I was so thankful that I didn’t have to wait long on a representative to answer my call. When I spoke to him, he was very professional and seemed concerned about my issue. He went back over my claim and thoroughly explained the next steps in fixing my issue. I definitely have had great experiences with Choice Home Warranty.

Broken garbage disposal fixed. Reggie’s Plumber service was quick, professional and efficient. Would most definitely use this company again. I am usually very pleased with the companies Choice Home Warranty sends out. Have had no complaints thus far. Great value and great services consistently.

It started off not so good, miscommunication between the Tech and the company, the Tech didn't show when he was scheduled, called the Tech, had to reschedule four days later, came out, diagnosed the issue, got approval for repairs in a couple of days. Repair completed.

The Chill-Aire Group LLC, Jose ** was great. Unfortunately he was unable to go forward with the work that needed to be done due to electrical issues. I'm now waiting for a electrician to come through my request so the AC can be worked on or replaced.

A Tech was here within 24 hrs and my unit was repaired. He had the part on his truck so no waiting days for him to order and return. I live in the South where it is very HUMID and hot so I was very Thankful.

Very easy to make my claim. Prompt service call. Dishwasher was found to be too expensive to repair. New one authorized on the spot. Amount allocated was insufficient in my view. Filed an appeal. Appeal not responded to in 24 hours. Required follow-up e-mails and finally a phone call to reach a case manager. Yvette ** was very helpful and acquired an allotment increase for a new appliance. I will mention the service tech did not wear a mask and probably should have given these pandemic times.

AC was not working for three day and it was repaired in a few minutes. Technician was polite and helpful. They were a bit late but call ahead of time to let me know. I was satisfied with the service.

Plumber came to fix a leaking toilet which leaked through ceiling into garage below. Technician assigned quickly by Choice, Great communications from the dispatch on when he would be here, friendly, fast repair. Issue resolved quickly. Would use this plumbing service again for future issues.

The process was fast and the technician was very nice and professional. He cleaned the igniters but said that it was not a permanent fix and that when they act up again, he entered notes that the parts would have to be authorized to be ordered by Choice Home warranty company, but couldn’t replace them during his initial visit. The igniters started acting up again 2 days later. I still need to report it, but hopefully they authorize the repair and don’t try to charge me for the follow-up repair that is needed.

Technician Jim arrived early! Great. Diagnosed problem quickly and was able to go get parts and repair unit in a few hours. Very courteous and professional. Had my system back up and running. Explained all the items that required repair. Thank you.

The repairman identify himself and gave me his card. Very Polite. Service was very good. Explained to me what was going on with my refrigerator and why it wasn't getting cold. Due to the Coronavirus, he did come prepared with mask. Thank you so much for your time and service.

This will be the third claim I have turned in. This sounds like it will be the first one that is actually covered. I am lucky and getting my water heater replaced, but I will have to go days without water because I have to wait to get the water heater shipped to me.

Tech came out all was great. The problem was the dishwasher needs to be replaced your company offered less than $200 to replace it which wouldn't replace it so we denied the offer and no one ever called me to follow through. I never try calling because the dishwasher part-time dries the dishes when the dryer button is pushed the other part time it doesn't dry so I was just going to let it go but now I would like someone to call me **.

Not happy that you do not have a a service tech in my area, & have to get my own. Which is a hassle for them to get the info needed to do the work. When my air conditioner went out on a Friday had to go all weekend with air with the temp in the high 90's. Then on Monday had to find my own tech to fix the problem. Now have to pay out of my own pocket for the repair, then get reimbursed by you later. this puts a burden on people like me that is retired on a limited income. The tech that I hired was great. I would recommend that you try to get them to do work for you in the future.

We had backup in kitchen sink so I called Home Choice. They responded right away via email, set us up with appointment with plumber the next day. The plumber came out and within a half an hour he had the problem fixed. I am very happy with the work that home choice has done for me this year. I received this warranty from the home sellers when we bought our house. I have been pleased with their work so far and have bought another year of warranty with Home Choice Warranty. Thanks!

Technician came on a Saturday. Got needed parts Monday and repaired late in the day Monday for us. We were very pleased with the service. Would highly recommend Island Breeze and Dave. They also efficiently worked on our air conditioning earlier this year.

Great customer service, help me understand about the warranty. I will Recommend this warranty service to my friends. The price is Affordable. The customer service person was very Understanding about the questions That I was asking him. The answer was very professional.

Have yet to use my warranty, but customer service while deciding to purchase warranty was great. Can transfer warranty if I sell and move, or keep as a selling point For new buyers. Everything in my home is of a certain age where things could need repairs or replacement.

Great experience with Kay **. Resolved my dishwasher refund well and opened two new contracts. BUT today I get a call from Eric at CHW trying to sell me a security system I don't need. Pretty tacky experience. I did not appreciate that tactic at all.

Placed a claim for a plumber for an emergency leak on Friday. Choice Home Warranty got me a Sunday appointment. Really? This is an emergency. On Sunday, no one came. Called Choice Home Warranty to alert them. Requested to talk to a supervisor. I was told a supervisor would call back within 24 hours. Seriously? Even worse, I never received a call. On Monday, still no plumber came. Called Choice again. I asked if I could hire a plumber and bill them back. They said no, but would call me back that day with a resolution. I never heard from them again. I was forced to hire a plumber on my own after enduring a leak for 4 days. My plumber arrived within 90 minutes and fixed the leak. I will send their bill to Choice for reimbursement. Choice failed on every level. What a royal ripoff!

Judale was the name of my service rep. It took two trips to take care of my a/c problems but he was thorough, professional, and courteous. He identified that the compressor was noisy and one day would stop working. I asked why not fix it now and he replied it has to stop working and insurance company authorization given at that time in order to fix it. I don't agree with that policy; it seems if it's inevitable preventive maintenance is always less expensive than corrective maintenance but as the consumer I guess I don't have any say in the matter.

(Choice Warranty.) It has been determined that the main sewer line for the home has developed a blockage. However, there is no accessible ground level clean out available for the technician to cable the line from. The plumber came and determined that I have a clogged in the up-step’s bathroom. He checked the ground level cleanout and said it clean and the main sewer line did not have a blockage which he also had accessibility to cleanout. He submitted my claim stating the only thing that needed is pull the toilet and snaked the line in the up-step’s bathroom. The reason for denying my claim has nothing to do with the clogged in the bathroom. At the end of day, it cost me $300.00 to unclog the drain. Choice has denied ALL four of my claims. Do not believe George Foreman, Choice will NOT cover anything.

Techs were very knowledgeable and friendly. Took care of the problem and were on their way. Very professional and got right on the problem. Had the necessary tools and replacements on hand. Were a little late arriving but explained they were out of the county and ran into heavy rainstorm so traffic slowed way down and took they longer than planned to get here.

The HVAC is not cooling the upper level of my home. The dampers are operating but they are not operating properly. The dampers are supposed to adjust according to the thermostat settings and force cooled or heated air to the upper or lower levels of my home.

My washer started to knock and begin to smoke. I call Choice Home to get someone to check it. They send a repairman out and it could not be repaired so they are going to give me a portion of the money to obtain another one.

You sent AC Temperature Control to fix our A/C unit on Friday. They came and said they knew what the problem was and that they would be back on Monday to fix it between 8:00-9:00am. They never showed up or called and we waited home all day. I tried to reach them but they never answered me. Please schedule a different company to address this issue as this company does not seem to be reliable. I do not expect to pay another $65 service call.

Considering canceling due to inability to be furnished a copy of the policy. I do not have ability to print a copy. Please provide me with a copy of the policy or I will cancel the account. Pls advise. The customer service rep nice but advised me that he could not provide a printed copy of the agreement.

I have been over 45 minutes on hold Plus callback back. I have been on hold for over 45 minutes. This is not acceptable to me. If you want me to renew my policy you need to fast response on customer service.

Service was great my plumbing issue was fixed within 15 minutes and the technician was knowledgeable and courteous. So glad that I have choice home warranty. I paid the service fee of $85 and that was it. I know it would have cost more if I did not have choice home warranty. This is so worth it.

We have always been pleased with Choice. It's a great deal for us seniors who can't always DIY. I always like meeting their selected service reprs. Right now we have a problem with the dishwasher and I know they will be able to fix it.

Jems was very kind and sensitive to my financial needs at the moment. He got me exactly what I needed and the cost I could afford. No pressure at all. I felt like he was looking out for MY best needs not HIS bottom line. Looking forward to a great relationship with Choice as well as Jems.

Everything was easy and quick. I received a quote online yesterday evening. Today I was trying to decide what I wanted to do and then Justin called me the first thing this morning and I signed up for a plan. Justin is a good asset to the company. He has Excellent customer service/sales representative experience. I'm looking forward to receiving excellent service like Justin's gave me today.

Choice Warranty responds to your request in a timely manner...For instance within 3 to 5 minutes of placing my order I received a call back with the day and time the technician would come to my home. I would most definitely recommend home warranty to my friends and family. GREAT CUSTOMER SERVICE!!!

Did a great job and quickly fixed the issue. Even though it took a few days for them to come to my house, they quickly found the issue and got it resolved. The Tech was very courteous and quickly got onto the job.

The cost of a new microwave in labor to install it is almost $1500. You’re offering $168. Are you kidding me? Which means I have to pay almost $1300 in my pocket. Why am I buying insurance then if I have to pay almost 90% of the cost from my pocket

Air conditioner repair. Technician arrived the very next day. He was prompt, very courteous and thoroughly checked out the system. We cannot be happier with the result and would definitely recommend this young man. Thank you for sending him. All experiences with Choice Warranty this far have been positive. It is a well worthwhile service.

I opened a claim for a broken AC on Sunday (06/28/2020) - I received an e-mail giving me the authorization to find a contractor because Choice Home Warranty could not find a contractor. In the e-mail, there was a link to select the option of hiring a contractor "called the reimbursement option: I pay the contractor, and they reimburse later" on my own but the link was broken.

I don't have another claim for my a/c. It's fine. My question is why was I charged an additional $125.00 plus my $45.00 co pay. Please reply to my email as soon as possible and thank you for the excellent service from your claims dept.

I received Great service today for the repair of my microwave. Technician Fixed my issue quickly and cleaned up after himself. He was polite and. Handle the claim effortlessly. Microwave would not heat and he repaired it with Ease. It was a great first experience. Will recommend warranty to all.

I am a returning customer. I always recommend Choice. Cheap and always available. In the last few years I have had few calls, everytime I got prompt service. Their customer service is very good. Technicians are also good, mostly local.

Tech was knowledgeable and put in a good effort. The job was not completed because he could not get response back from Choice. Choice has now committed to covering the repair but tech has not scheduled the follow up work to complete the job. I am concerned that I have not heard about the schedule to come back and finish the job. Final Touch is the contractor.

Choice Home Warranty was prompt in contacting a company to set up an appointment for an assessment on repairs my washer machine. Issue was leaking water from bottom and would not spin out properly. Parts needed to be ordered in order to repair machine. Choice Home Warranty company felt it would be more cost effective to replace machine then order parts and have Technician to come back out to repair older machine. Technician was very polite and knowledgeable.

Downstairs AC unit wasn't working. Low on Freon. Technical recommended replacing coil because of leak and Freon. Choice Home approved replacing coil and adding Freon and then cancelled approval for coil replacement. They probably will be sending another technical in about a year or sooner because of leak.

Leaky pipes and clogged drain. Initial response from you was terrible. I had to wait over 8 hours before you sent any updates as to what is happening.\ Then you stated that I could get my own plumber and you would pay for services after being approved. I do not understand what the max of 500 for the service? I was never told there was a max for each service. Please explain as for future services, especially since I had to hire my own plumber.

Wesley ** the mechanic did an excellent job. He explained to me the problem and what caused it. He did his job professionally and never shows a sign of rushing. I 100 percent recommend this man. Keep up the good work.

Ken was great! He found things our inspector was not able to find. Ken was professional and did his work in a very timely manner. I would recommend Ken again to complete any work that I or someone else would need. Thank you very much.

We reported our AC as non functional. On the SECOND DAY a technician >>Mr. French came to fix it. After a week it stopped working again. It was reported right away and Mr. FRENCH came back to fix it after two hours. Our AC is now working perfectly.. Our sincere thanks and we most appreciate the fast service. The extreme summer temperature will affect me severely for I went through an open heart surgery.. Cheers and GOD'S blessings to all of you? Mrs. **.

I thank CHW for taking care of my problems so quickly. Anytime Plumber was awesome???? They are excellent in during their work. They are very professional and on time for the appointment. Thanks everyone who works hard to take of your customers.

The plumber was polite and very good. Checked everything before he left. Very professional. Wore his mask and slip covers for his feet. Told me what he was going to do. Let me know when he was finished. The leak was fixed very fast.

Garage door spring repair was done quickly & professionally. They even called ahead to see if they could come a day earlier than scheduled which was great! We were lucky that our warranty covered the garage door spring, apparently many plans only cover the opener.

Air condition. Very nice person that came out to help me out and work with me as well. Need more people like that person plus very nice and neat. That person did their job like they suppose to do and a very great one.

I was pleasantly surprised when my call Was answered on the first ring and the Customer service agent was friendly and very helpful with me in helping file a claim. In 10 minutes or less we were done. I will recommend everyone I know that are looking for a home warranty to Choice.

Carlos was great. Took less than 10 minutes to adjust the sensors on the garage door. He was very prompt as well, and kept me informed of when he would be arriving and on his way. Thank you for a great experience.

Unplug air furnace drain line. Service person was very good - he knew what he was doing - I can't say same for choice -, called many times on a bill that was paid already - then tell me my problem was no covered - leaves a bad taste afterwards.

Not cooling properly - Ducane system was working last year fine. Home choice has always come through with reliable contractors. I told many of my friends with homes this is the way to protect and maintain your working equipment. I love CHW.

Ac not working. Made claim online. Very easy process. AC repair company contacted me to schedule repairs. AC Fan stopped working. Changed fan and tested the whole system. Very professional. AC works great. I am a very satisfied customer. Thank you for your service. Definitely will recommend.

I would not recommend this company to anyone. I put a claim into Choice Warranty. They couldn't find repairman to come and look at it so they said I could get my own and they would reimburse me. My repairman sent to them the needed repairs. They said the furnace was corroded and they would not cover it because of no maintenance evan though the furnace was 17 years old and I was not responsible. They gave me an option that wasn't very good but didn't let me know for about 7 to 10 days. I keeped e-mailing and leaving a message on claim rep's phone but it took her a while to get back to me... It seems they try to find ways to not have to pay. They could have at least paid part of it.

I had an issue with my toilet and dryer. I had 2 different young men who came out. They provided excellent customer service. The for my service plan is reasonable. I would highly recommend Choice Home Warranty to my friends and family.

My case manager was wonderful! She really tried to look for the very best option for me. Although I need to buy a new oven, I am happy that Choice Home Warranty is helping me pay for it. Thank you so much.

I've been with Choice Home Warranty for quite some time now and have not had a problem with them as far as either fixing my appliances or giving me money towards another appliance if it could not be fixed... I am more than pleased with the way my recent claim has been handled and would recommend them to many friends. Thank You, Tanya

I cannot give you a review until my dryer is repaired. However, it seems to be taking far longer than I had hoped. Waiting on a part and then scheduling the tech to replace it. A week is way too long.

The few times I have used Choice Home Warranty I have been very pleased. They have always been very professional and courteous. The technicians that they use are very knowledgeable and always on time. The monthly charge is very affordable as well as the $60 service fee for the technicians at your home. Thank goodness for Choice Home Warranty, really appreciate them. God bless, William

I had a problem with my shower valve and cartridge and less than 24 hours from placing the order, I received a great service at an affordable price. I would recommend this service to a friend for both the job well done and the customer service experience at an affordable price.

Water Heater not heating. My experience with Choice Home Warranty was less than expected. I needed to identify a technician to correct our problem and just received an e-mail stating that I missed the appointment but did not. Your estimated time did not match with the technician's work hours. I called and scheduled an appointment. The technician came at the agreed upon time and did an excellent job.

Just signed up and I expect professionalism, which I have received so far. Time will be the judge of this company, but to this point, I'm pleasantly satisfied. I will post again after a year to see how they perform.

My technician arrived on time and completed the job in a timely manner and diagnosed the problem. He wore a mask and was very courteous. He then Cleared away the old garbage disposal debris and put it in the trash.

Salgado **, the technician who came to our home was very courteous and quite knowledgeable about the issues with the Washer. He explained how the washer functions with respect to the time it takes to sense the load. Even though it started working when he was here on its own, he explained what generally goes wrong with such washers and suggested preventive actions we could take for the problem to not reoccur. We sincerely appreciate his service.

We waited the day of our appointment until 7:30pm. We never received a phone call. I called the number On the email and spoke with Scott. He said he thought they had taken care of all the appointments. He then checked and said that he had overlooked our appointment, but would take care of us the next day.

Microwave repair. The technician was courteous and on time. He explained everything that he was doing and answered all of my questions. Using Choice Home Warranty online app to input my information for the discrepancy was very easy and not time consuming.

The compressor went out on my fridge. Your company decided it wasn’t cost effective to replace it. So you offered a cash offer to replace mine. But the offer you offered didn’t enough pay half of what it’s going to cost to replace it.

L ** was very professional when he got to my home. He could not repair unit but ordered parts and stated as soon as CHW approved the claim he would contact me. It didn't take him very long to discover what the problem was, which means he is very knowledgeable and a/c problems.

The tech was top notch. Fixed within 25min! Showed me everything inc parts, so nice to see someone so honest!! Love, Laura in office she is the best putting up with ** customers all day, so professional! 5 Star has always been here when I need them, ac, furnace, plumbing. I would use them even if I didn't have choice. I hear not great things about Choice but, my experiences have all been positive.

My AC went out late Friday night in May. I submitted a claim Saturday morning. They had a service professional out first thing on Monday morning for repairs. The service professional and had my AC fixed before noon that same day.

Testimonial.? Are you kidding? I waited 4 days to get anyone to come and look at my unit. He said it was dead and needed to be replaced. I live in Fl...by 1:30 it's 112° inside. I am a skinny very old woman. I honestly don't know how much longer I can live like THIS. Yet...you have not ok'd the work to be done. Please help. NOW!

I've been with Choice Warranty for a number of years. I haven't had many claims. They're very good at paying claims that are very low cost but if something is going to be several $100 or more they will automatically find a reason to reject it. They will most often say it wasn't maintained properly which is so esoteric and hard to defend. They then force you to appeal and appeal and wear you down to the point where you have to fix the item yourself because you need it. They are as dishonest a company as I've ever dealt with. The lure you in because their annual costs are lower than the others. It's a great strategy because they don't plan to pay for anything

A/C would not cool. Needed repair. Repairs completed. Very good contractor and knowledgeable. Took a little time to find a contractor to do repairs but with COVID 19 it was understandable. Overall a good experience. It have told others of my home warranty company.

Quick appointment scheduled in 3 days from call. Repairman was on time, very polite and very professional. He explained the problem and the repair job. He finished within 30 minutes of arrival. I would recommend Choice Home Warranty Service and particularly this repairman and his company.

So far, this has been a difficult situation. When I initially called, I got scheduled quickly. The crew came out and looked at the issue, and placed a ticket to be reviewed. After many days, and a couple of phone calls to the HVAC company, they said they needed pictures. The email I received showed my claim was denied a day before the HVAC team was scheduled for further determination. I applied for an appeal as soon as I got the email and sent in my home inspection report to show the ductwork was rated to be functional and intact. The only observations to cause concerns was the age of the unit itself (not ductwork) and the fence that was built around it. This was not an ideal experience, and has caused more stress than needed. Feel free to reach out to me for further information if needed. All that needs repaired is two areas where the ductwork has fallen out. My older dog and 16 month old son would like to have a cooled house again. Thank you.

My faucet never was fixed and when it does get fixed, it with builder grade. Never see this info on your commercials. Your company is no better than all the other crappy home warrant companies. It too bad. I would have been a customer for life. Now need to search for a company who isn't satisfied to be like the pack and wants to help customers instead of all the fine print to hide how terrible your company is to customer!!

He was great, charged my ac unit. Very knowledgeable. Two men came in a truck even before they said they would be there which was good because it was a hot day and the air conditioner would not keep up. So all in all it was a pleasant experience and an easy fix. Thank you.

Immediately got hold of a customer service representative And she handled the request in a very professional way. Within 24 hours, I got a call from the maintenance company and they scheduled an appointment... The water heater problem resolved by itself and I ended up canceling the service.

The air conditioning is not cooling the upstairs. We have a natural gas pack. I am not sure if it is the thermostat or the split system. Please send me a qualified gas pack split system company as soon as you can.

Plumber unclogged sink and replaced cracked o ring. He was friendly and affective. He came out and took care of clogged sink. I am considering renewing my warranty he was one out of three different issues that fixed problem. He fixed issue fast, and I would recommend.

My toilet was leaking at the bottom. And it move every time you seat on it. But since he fix it it's don't move and no more leaks. The tech was very nice show me everything. The customers service he provide was very good.

I called the main office number to follow up on why I was given a Thursday appointment June 25 with a time window of 3 pm to 8 pm. No one called or showed. After being on hold for 1 hour I hung up and called tech number. I called him. He followed through and said we were not on the schedule but he came 2 days later. We are waiting for approval on a part. Why?

Requested to have both AC units repaired for not properly cooling. Both units was working prior to technician coming by after he arrived and worked on the units. One of them stopped working for 4 days. He and I both tried to contact Choice Home Warranty for guidance and claim approval. This did not happen so I paid the contractor the $120 service call fee which was $60 per unit and I paid him an additional $692.50 for repairs for a total of $812.00. After tech repairs I sent copies of invoice and request for reimbursement of $692.50. CHW declined to pay my claim. I am requesting termination of my contract and refund me $784.00 for the 2 years left on my 3 year contract as of July 2, 2019.

Repair of air conditioner required 2 claims. You gave permission for me to find someone to do the work because you had no one available at a reasonable time. You did great. Just hope I don't have to pay for two service calls. My air conditioner is running good. Mr ** is a good service provider. He has fixed my system several times. Thanks again.

Tech - Punctual and polite. Did his job quickly. He was able to submit problem and get approval for proceeding to fix. He had new equipment in his vehicle to fix right away. He was able to explain what was wrong and most efficient way to remedy problem. He cleaned up after fixing the issue.

Richland HVAC LLC was great, kind, thorough and got us back up in no time! They made multiple phone contacts and were flexible with their schedule. They gave a window of time when they would be at our home and were right on time.

Obtaining information applying to your service and costs could not have been any easier. Once I got off of the phone, shortly thereafter the contract and details were ready to download and review. Details were exactly as stated over the phone. We have not had any claim experience yet. We will be recommending this company and their product to our friends.

After the claim was put in the appointment with the Plumber was 2 days later and was very profession. He knew what was actually wrong with the toilet and fix it quickly. I would use him again even if I didn't have a Home Warranty.

Kaylee was very helpful with explaining questions asked and going above and beyond with helping me figure out what would be best for my home! This process was new to me and she helped me feel comfortable with making my decision. Thanks Kaylee!

Choice Home Warranty will find any reason not to pay on claims. We had a previous claim for our air conditioner that was denied due to the presence of rust in the pan of the condenser coils. If you know anything about where the coils are located, it is a very wet environment and water collects in the pan. Therefore rust is expected over time.

We had an issue with our Garbage Disposal and it was replaced. The company assigned to repair it did a great job. I would highly recommend to a friend to utilize Choice Home Warranty. The customer service team was excellent and promised that the company performing the job would follow up with us.

Had problems with my water pipe in home and swimming pool that was addressed in a timely manner. The technician was helpful and professional. The family was pleased with the service technicians. I would recommend this company to everyone. Thanks so much.

I have never had a Home Warranty before on my house. When Kaylee called me she explained what was covered and the cost and I found it to be very reasonable. She was very knowledgeable and very helpful. I had received several quotes and choice warranty came out on top.

They sent out Cold Ice Box for my repairs. The techs were considerate of my home and very friendly. Some repair techs in the past would report to a large list of items and would say that the warranty company would cover those repairs and hand me a Bill each time for $350. The techs that came with Cold Ice Box only charged the $60 copay. Thank you Choice Warranty.

Michael ** explained everything in detail, answered all my questions and I was absolutely sure about his honesty and integrity. I would recommend this company, the price is reasonable and everything was fine. Now if I have a problem I feel I will be covered.

The case manager I spoke with returned my call swiftly. She was professional and fair. Thank you. Choice tries their best to send service to your home expediently. I've been with this company for quite a few years. It's better now than it's ever been about repairing or replacing your defective parts. I'm so grateful to this company.

The service appointment was scheduled for three days after the call for a faulty air conditioner in very hot weather. The technician who was very courteous and professional said he needed approval before any repairs. I received the approval a day later with a service technician reschedule for another week! It will probably take two weeks since the first call for the repair to be completed.

After the first technician never showed up CHW wasted no time in sending a different company who showed up promptly and solved the problem with a professional and courteous attitude. Would highly recommend Pinnacle HVAC for any future warranty work.

John was very professional when he arrived. Once he determined that the existing unit was not working he recommended the replacement with a new unit. He proceeded to install the new unit with a steady and efficient process. At the completion the new unit worked well. I was impressed at John's work and explained the operation to my satisfaction. He also answered all my questions in a very clear manner. I would definitely recommend John for any job involving garage doors.

I have had Choice warranty for 4 years. Every time I have used their services, my claims have been denied. They have always found a loophole why something isn’t covered under the warranty. I will never sign with this company EVER again. I purchased the 5 year plan and get the 6th year free, now I see why, they deny all claims. I tried to cancel After the second year but was told I could not get a refund for the unused years. This company is horrible.

The online help was efficient, knowledgeable and very kind. Made me feel great that my problem was going to fix in a timely manner without the hassle and cost associated with finding the provider on my own. I would definitely use this again and recommend to others.

I have tried to file claims with them and each time "it's not covered". This time was just too much. When you sign up they offer great rates and even try to get you into a multi-year plan. It's brilliant since they won't actually repair most of what you need. The salesperson tells you it's simple - they cover all you might need. Then you get the contract and it's built to exclude most things that will go wrong with your equipment. This time I found my air handler leaking. Well they exclude leaks. Now, I don't have clogged pipes are leaky pipes or hoses. That means I have a cracked drain pan. That is actually a broken piece of covered equipment. Well, they won't cover it since the manifestation of the problem is leaking not "mechanical failure". See how they operate?

My refrigerator failed no cooling and freezing; water on the kitchen floor. I had the old refrigerator removed will my claim be honored without a technician seeing the damage? All food destroyed, temperature for the weekend was over +102 degrees.

Garage Door Opener. Repair made in a timely and professional manner. Arrived At scheduled time on same day that claim was filed. Troubleshooting effort found broken wire connecting main unit with floor sensors. Clean up was done and invoices prepared accurately and immediately.

Technician called to alert me they would be an hour late because of another job's complexity. Technician was super, fixed my Garbage disposal and explained what was wrong. Also explained to me that this visit had 30 day guarantee which was good to know but I doubt if I will need it. Thanks.

Great company, fast, accurate, quick response. Even if we are encountering the pandemic CHW still serve you as fast as possible. I called on Thursday because I was having an issue with my plumbing system. The next day I had Eagle Plumbing contacted me around 1 pm. The Same day I got everything fixed.

I had an electrical problem where parts of my house had power and other parts not. I was impressed with the representative that took my claim and also the individual that was sent out. He knew what the problem was and had it fixed in no time. Explained the problem and was very courteous.

AC Check. The technician was well experienced and came on time and explained all the process of checks he performed, was on time and detailed during his work he performed. Made good recommendations for next changes we might have to do when the same happens.

Our first need to contact choice. Do you fill up an issue with the ice maker in the freezer of the home we bought. Refrigerator must be 10 years old approximately. After the call to inquire about repair, and appointment was set up within a day. The repair person came within today's. 4 hour service fee, he swapped out the entire ice maker which was probably $400 item. The phone call was smooth and pleasant to choice and the repair people were competent and very appropriate. Overall very satisfactory experience.

Repair person was professional and knew his job. Would recommend him for anyone looking to either repair or replace a unit. He was on time, professional, and polite to beat all. Explained what he found and was prompt on doing the repair.

I discovered a leak beneath kitchen sink, called CHW who dispatched a plumber the next day. He was very accommodating of my time request. He found the problem, told me the remedy, fixed the leak, ensured working properly with no leak present then cleaned debris and checked surrounding area.

Refrigerator Problem. Placing the claim was easy enough. When I asked Richie how long it would be before I heard from a technician, he advised that it usually happens within four hours. I filed the claim on Wednesday, later in the day I received an email offering me the opportunity to find my own technician and get reimbursed. Friday I received an automated message saying an appointment had been made for Monday.

The serviceman was on time actually before Time. He was courteous and very knowledgeable. He answer all my questions and he made me feel at ease. My house was 92° when he came and I was so hot but he put me at ease and it didn't take long for him to get the air condition going. I would recommend this to anybody, everybody, all my friends, everybody because Choice warranty is the best???? Thank you.

I just have to say that Adrian ** is Amazing!! He is so nice! Polite!! Great customer service!!! I could not be happier with his customer service!!! He explains everything in perfect detail! He deserves recognition for his customer service!

On June 26th 2020; Sharp Electric LLC representative Hector ** was prompt to my location in Scottsdale Arizona. He was able to diagnose my issue, get my electrical problem right away and had it fixed quickly and efficiently. I am very pleased. Choice Home Warranty has teamed up with very good service providers.

Kayleigh was excellent. She answered all our questions and provided the necessary information for us to sign up with Choice for 3 years. If this company handles their claims as well as she took care of us, we will be members for a long time.

I was introduced to the company when I was buying my townhouse. Now that I am trying to sell it, I want to offer the 1 yr warranty. Thanks for making that so easy and affordable. I am so glad I found you guys.

This is my first call since joining. We’re prompt in responding to the claim and contractor was notified immediately. However the contractor’s appointment was scheduled only 4 days later which to me was somewhat disappointing. The part to fix was not available and hence Choice decided to pay cash for current value which was not a lot since the appliance was over 10 yrs old and I had to pay a deductible. Overall the response was reasonable.

Water heater was leaking water from the top of the appliance. I called in to Choice Home Warranty and I had Jason from Benett Plumbing out. He called the same day. Choice filed the request and was here the next day at 08:00am. He replaced the pipe and the leak was stopped. We did not need a replacement water heater that saved both of us money. I recommend Benett Plumbing and Choice warranty to help me and my family for our household needs. God bless yall in Christ Jesus name for your help and support.

Understandably there are issues hindering immediate responses, however companies wishing to stay in business and complaining about the work shorting should step up and do better. There is work to be done and now all of a sudden no one is available to come to my neighborhood to do the work. I think CHW should reconsider some of the companies they deal with.

In spite of our OutDated 32 year old A/C Compressor that continues to stop running time and time again and the Choice Technician’s recommendation to “finally” replace the Unit, Choice only authorized that it continue to repaired as it, continuously, stops operating!

The tech was friendly and very courteous. Found the problem right away and fixed same. A/C cooling very well again. Jason went out of his way to find the problem, which wasn't easy as the a/c was accessed by a ladder.

I appreciate the repairman that came to work on the washer. He was most professional and knowledgeable. Even though the washer was not cost effective to fix it, He still put the washer back together with care and cleaned the area where he had worked. Great Job!!!

The claim process went very smoothly from my call to customer service where the agent was attentive and professional, to my experience with the plumber. Alan from ASN Wells Drain and Plumbing was very professional, timely and he was nice enough to move my appointment up from Monday to Friday so I can have my garbage disposal cleaned out and ready for use. He checked in with me by phone when he was ready to go to my house and he called me again after he was done working to update me on what he did. That was very personable to me and very much appreciated because he could have resorted to sending a text. Great service both ways!

He showed up a little late but It was understandable he was stuck at another job. He was very effective and got the air conditioning working the same day. Great experience, I am very happy with the technician and Choice Home Warranty.

Clogged tub drain. The tech was very respectful and thorough. He got the tub unclogged very quickly. He also explained the full process of how the warranty company works and all of the billing information. He called around 11 and said he would be able to come early if that was good for me.

Refrigerator repair. Our technician was prompt, courteous and friendly and went right to work upon arrival. We requested he wear a face covering due to covid and he was responsive to that request. He worked diligently to discover and solve the problem to the best of his knowledge and expertise. Appreciated the excellent service!! The Choice Home Warranty representatives were also very good to work with. Prompt responses and efforts to try to line up a service appointment for us. We appreciated that excellent customer service as well!

I was so impressed this time! Less than an hour after I filed my claim, I received my appt for the next morning! In the past I have waited over a week. The technician arrived on time and had my dryer working in less than 30 minutes. So thankful. With a family one thing you don’t want broken is a washer or dryer!

The A/C repair technician was great! My experience with CHW was not good. I had to call CHW myself and argue about getting what was needed. This took an hour of my time and CHW still wouldn't approve what was needed to even diagnose my problem let alone fix it.

Plumbing stoppage. Plumber was very pleasant, prompt and knew exactly what to do. He explained exactly what the problem was and did the job promptly. Very happy with Mr. ** and would definitely use him again. Choice Home Warranty was a little slow at referring a plumber but it was taken care in a matter of hours.

The plumber was courteous and timely. Even called ahead to let me know when he was coming. He explained what was going on with my plumbing. He was very professional! I would recommend him to others. Unfortunately my situation was not covered. Thank You!

Choice Home Warranty respond quickly to my claim. I submitted at midnight, by 6am I already got a call that the technician is scheduled at 7-11am. The technician was very polite and professional. They were able to repair within 72 hrs from claim, and in the midst of busy summer schedule. Amazing team. I started recommending CHW to my co-workers and bragged about how awesome this company.

I got a prompt response from Choice and they had appointed KEA Service for repairing the refrigerator. Accordingly, KEA Service representative came and inspected the refrigerator. He found some dysfunctioning parts and came back two days later with the new part and replaced it.

AC Repair - The repair was scheduled very quickly and the technician did a great job of repairing my unit. I'm very pleased with the service I received from Choice Home Warranty. I hope that if I need them again in the future, I'll receive the same great customer service.

The experience today speaking with the representative was exceptional. He was very knowledgeable and provide accurate information. I highly recommend him for a promotion. This made the decision easy to decide to go with Choice for my home warranty company.

Aloha, I have requested on May 22, 2020 to have someone to repair my defective garage door and got the order number from a agent, he told me that a technician will call me the next day, and nobody called me, until I got no more Patience for waiting and called the service department again on June 8, 2020, asked to get technician asap, because my garage door could not open and get my cars out, and I have to go to the doctor.

The dryer quit drying after the first cycle. I thought it was the timer. The technician found that the coils that control the heat cycling were bad and replaced then. The job was done within an hour including cycling time.

New policy. He was informative and repeated the information I needed about the coverage. He took his time to help explain the different coverages. Made sure I knew it was 24 hours a day for just $65.00 a visit for just 30.00 a month!!

Our A/C went out yesterday, just before noon. I submitted a claim online and received an immediate confirmation that my problem was being addressed. About an hour later, I received an email informing me a repair service would be at our house between 11:00-3:00 the following day. The repairman called me around 10:00 to inform me he was about an hour from our home. At 11:00, he pulled up and at 11:30, he was leaving. Fast, courteous and professional service. Just perfect, in my opinion.

No cold air AC output. Very satisfied with the customer service on my previous claim. The technician even called me and explained the issues with the AC system. He was able to fixed the problem right away. Hopefully it will stays working without any problem in the future. Thank you!

I can't believe my refrigerator is working properly. I was sure it was on its last leg but, I haven't had the since the technician came. Hopefully I won't have it in the future. The technician arrived promptly, went straight to work and the problem was taken care of in under an hour. I was able to go about my day as usual with no interference.

The technician was very knowledgeable, clean, and respectful. He knew how the warranty worked and had supplies on the truck. He explained what the problem was and made sure the warranty covered all the parts that were needed. Once he tried ti repair it was not able to be fixed so he replaced the facuet with no problems.

Would not work with me on a company I found that can do the work. Would only stay strictly to your procedure. You are not getting me the service I need. I continue to lose money every day due to the lateness of your response.

Despite the problems that the virus has caused, the people you talk to when you need a service person have been quite helpful and thorough. I spoke to 3 different people on 3 different days to get the job done.

Put the order in today and someone is coming Monday morning! Great news for me! We had someone come out previously for the same problem. He had to come back 4-5 times! I'm hoping this time the technician can finally give us a correct solution.

Washing machine. The technician was extremely knowledgeable and professional. He arrived promptly. Explained the problem. He had the parts on board and a second visit wasn’t necessary. He even advised us on another issue that needed attention. It was a pleasure doing business with him and would recommend his company to anyone.

My commode was old and running all the time. I filled out a claim report and the next day they answer me back with a solution. I was surprise how fast the process was. They allowed me to get a Plumber that I trust to do the job for me. Choice is my number 1 choice.

I was scheduled for an appointment on 6/26 for Genesis to find out the problem with my a/c and fix it. I requested an earlier appointment and they accommodated twice. My air was up and running in a matter of hours. I could not have asked for quicker response or better service.

I've been with Choice for over 6 years and still have a contract until 2022. I have had nothing but great experiences with the staff and the folks they send to correct an issue. The Choice is professional and eager to help solve the issue. I thank them very much.

I have been a customer for 5 yrs. I have used this service 3 times. This is the worst service I had with CHW. My repair cost is just as much as the cost of the service. I can’t ever get a case manager to answer or call me back. So I am sad to say I will not be renewing either of my plans. And I recommended CHW to some friends and I will be telling them about this experience.

Updated on 04/21/2021: The plumbers who came were very thorough and professional. They did a great job of diagnosing the problem and then fixed the issue in a timely manner. I would highly recommend this company to my neighbors and friends. Great job!

Washer repair. Technician was on time and did his job efficiently and was very courteous and did his job in a timely manner. Technician knew what he was doing and I would recommend him for any repairs I may have in the future.

A C Not working. Complete Air was the company. Chris was the technician that came out to repair my air conditioner. Mr. Chris was excellent. He was very professional, courteous and considerate. He explained what the problem was and what he had to do to correct our issue. After he finished the work he explained and showed me the part that caused the problem. He was absolutely awesome. Chris as a representative of Complete Air makes it easy to rate the service a 10. Great Job, Choice Home Warranty and Complete Air.

Outlet not working. The technician was excellent. He was nice person, clean up area after he finished. Also he had face mask on. Don't know what to say just he did good job. Knows his work.. Also had tools to do the work in timely manner.

Placed a claim for my garbage disposal and had it fixed in 2 days! Super fast response time, got things done, and a nice technician. I ended up needing a new garbage disposal and he already had one in his truck so I didn't even have to wait.

I had a previous home warranty service with a different company and they denied every single claim we tried to send through for one reason or another. I went with Choice because they claimed they did not do that. We have only had this house for 3 years so any previous damage was not on us. My very first claim was denied. I am very disturbed as I was talked into signing up for three years. I really hope this is NOT what I am going to experience on EVERY claim AGAIN!

Victor was very knowledgeable & answered all my Questions. He was a bit “ salesman-like” by coaxing me to “renew today or the rates will change”. But I understand that is his type of business. I had a few unfortunate experiences in the past but he allayed my fears.

My washing machine all of a sudden was backing up intl my dishwasher! I filed a claim and the technician came out within 48 hours. It was great. He was helpful and did a good job. I was very pleased with his work.

Fix the problem with no problem. Find it where the club pipe was and did an excellent job of service and clean up afterwards and was very polite s.o I Recommend them very highly. They also explain what the problem might be and why did this washer was bagging up so he gave me all the correct information I needed to know to feel comfortable with them performing the job task is needed. Thank you very much.

Tech did not remove and replace the broken Microwave system over the range. Spent 3 days waiting for a resolution manager to contact us. We still had to initiate the call. Still NO microwave and Choice HW has NOT told me who has to do the install. Pitiful! Oh yeah, I paid a $65.00 service fee for the tech to tell me the thing was broken, which I knew. The least they could have done was TAKE IT OUT. NOW I WILL HAVE TO PAY INSTALL COST WHICH IS IN THE CONTRACT AS I READ IT.

Our technician was knowledgeable and personable. He was a delight to have in our home. He helped me with advice on Cleaning our jets and caring for our jacuzzi tub. I’d never had one and neither had my husband. We recommend him and the company he works for Lynnco.

We reached out to this company when looking for a home warranty company for our new home. We ended up going with another company but we continue to get calls from this company daily. It is excessive to the point of getting 5+ calls a day. If I block the number a new one calls. I've told all of the agents to stop calling we went with a different company. All they do is hang up on us. I tried to do the automated side and say we were not interested and the same thing, it just hangs up. I would not recommend this company just based off of this principle.

Called three times before reaching an agent. 1st two calls were dropped before making claim. Once I reached an agent the process was good and gave prompt & professional service. Explained the claim process and what to expect. Gave me timeframe, co pay, claim number. All the information I needed.

Air Conditioner out. System freezes up. Sunday 6/21/2020. Called on Tuesday 6/23. Was told I would be contacted with 24 hours. Next morning was emailed that they were not able to locate a repair person at that time. Was given the option to call a repair person of my choosing. Did so. They came around lunch time. Repaired my unit. Sent information in, it was approved and I would be receiving a check within 30 days. Very satisfied.

The plumbers from A-Snap Plumbing Services were very professional, they found the plug in the drain line. They worked very hard to find the plug. They recommended to you that they need to inspect the sewer drain line with a camera, I have not heard if you have given authorization for its use. They have indicated that the work is incomplete. Please advise.

I believe your biggest problem is I had to wait an hour and 15 minutes on the phone just to be able to place an order. I am not computer savvy so I am stuck on the phone having to wait. What can you do to turn down the wait time on the phone for not operator to answer.?

Very professional. Thank you for helping me protect my home. You guys have great ratings! I can see why. The customer service agent was very helpful and even got me an additional discount. It made the decision making process much easier for me.

Kayleigh was fast, knowledgeable and addressed my concerns. Easy choice to switch over dealing with Choice. I was upset with my existing service and gladly switched. It really was that simple. However this is pretty frustrating that I have to write 40 words to complete the survey which has me rethinking my scores. But I’m doing this for my new rep only cause she was awesome.

I already sent an email in to the claims manager and I am not a bit satisfied with the service from CHW, but I was satisfied with the technician's service. My air conditioner is still not fixed, and the technician won't come back because CHW did not approve his service.

You all are ridiculous when it comes to your clients. The numbers you all give out for emergency is non-working. After speaking with a representative, I had to call back 5 times after being transferred to the main person to speak. I never spoke with that person. All I want is a refund.

Jeremy of Construxx came to correct our problem. He went about his business in calm professional manner. I was very impressed with his demeanor and knowledge of how to prevent this problem from recurring. A very pleasant experience. All this would not have happened without the quick action by the Choice Home Warranty team of Pros.

Appt scheduled 6/24/20, between hrs 8am-5pm. After waiting all day, Tech (Sears) called at 4:40pm to inform me he was on interstate waiting for his truck to be repaired. He wouldn't have arrived at my house by 5pm anyway. I'm disappointed.

Heat/Air unit. Technician was prompt, friendly, and very knowledgeable and professional. He did a great job! He resolved the issue as fast as possible. I would highly recommend him to anyone. Choice Warranty is a great product that I would also recommend! Thanks so much!

I submitted my first claim with Choice for repair of the capacitors in my two AC units on 6/25/20 mid afternoon. At 8:30 am on 6/26 a technician contacted me and was here by 9 am, covered repair was done by 9:45. Nice experience. Great service.

The technician who came to fix my stove did a phenomenal job diagnosing the problem and fixing it within a reasonable amount of time. He called 30 minutes before his arrival to alert me, had on a mask and cleaned up after his visit. I found him to be very personable.

I am sorry forgot his name, the tech was very good at his job. Explain everything was doing. Great job. He was very pleasant and professional about his work. Also the person that fixed my garbage disposal was very professional and explain everything he was doing, they both was very nice.

Tech was nice and knowledgeable plus professional. He explored every issue I had with refrigerator. Fridge is working properly for the first time in a while. Thank you so much Choice warranty. I would refer you to all my friends.

Washer was leaking. Excellent professional job. Cleaned after job was done, very friendly person. I will definitely recommend this company to other people who need their appliance repair service. I wish he can work with Microwaves, so I don't have to wait for another appointment...

Initially issue was the microwave until we discovered it was electrical. The claim center was quick to close the claim and open a new one. Within 24 hours, the technician is responding to the new claim which is still open.

I feel that I am just throwing my money into a hole when it comes to your company. Every appliance or item that you cover there are a bunch of items pertaining to that item that you don't cover so therefore I am wasting my money being enrolled with you guys. Your company doesn't fix more items than what you actually do fix. I will not recommend your company to anybody that asks me about a home warranty. This is totally outrageous. I would love to speak to somebody higher up in this company about my situation. Not that it is going to change anything but I'd like to have my opinion heard voice to voice.

My refrigerator isn’t repairable. I bought a replacement refrigerator and it cost $1375 but Choice Home Warranty will only pay me $700. I purchased a home warranty for a situation such as this so I wouldn’t have to pay out of pocket. My friends who chose more reputable home warranty companies have been reimbursed for the full cost of their appliance or heating system, whatever. Shame on Choice Home Warranty.

The technician, Aziz, was personable, got to work quickly, had a good grasp of the problem and the needed solution. He explained the problem and fix and set up the follow-up. He was very professional and knowledgeable. I would recommend him.

My air conditioner was not cooling. Josh ** was very courteous, highly professional and was able to diagnose the problem quickly. He thoroughly explained the situation and had my AC cooling in no time. I would definitely recommend Josh Axsom to anyone needing service on their air conditioning.

Bathroom toilet not flushing and leakages and water drips downstairs. When toilet flushed doesn’t drain and fill it up. The toilet drains continually and over fills. Sometimes water backs up. Could not get hold anyone of you guys and take care of the problem.

Dryer repair. He was on time and even called ahead to let me know about the time he would be there. He was very friendly and funny and not a stiff, not just coming to do the job and leave. He was very helpful in letting me know that the dryer has not been service in a while, but he assured me I have a good dryer. They left the place clean.

It did take a little time to find a service company. Was a little disappointed with the you find a service company and get reimbursement. You did find a company. Glad you found a company. The service technician was great. The notifications about his arrival was great too.

Oven didn't work. The tech. was knowledgeable. Ordered part and came out today to put it on. He was very polite and had a great personality. Would recommend him again. It didn't take him very long to diagnose the problem and was very quick to remove old part and install new one.